Automotive   |   Toyota Motor
Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Table of Contents  
The Annual Report 2017 is intended to communicate to stakeholders the ways that Toyota is contributing to the sustain-  
able development of society and the earth based on its long-term strategies. More detailed ESG information is published  
in the Sustainably Data Book 2017.  
Table of Contents  
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Table of Contents  
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Published November 2017)  
Message from the President  
Long-term Strategy  
Toyota’s Reports and Publications  
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Eco-car Strategy: Electrification  
2 Connected Strategy: Information  
5 Automated Driving and Utilizing AI: Intelligence  
Annual Report 2017  
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Securities Reports/SEC Fillings  
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8 At a Glance  
Sustainability Data Book 2017  
9 History  
Financial Results/Operating Results  
Corporate Governance Reports  
0 Initiatives for Sustainable Growth  
Environmental Report 2017  
Toward Toyota Environmental Challenge 2050—  
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2 Corporate Philosophy  
3 Making Ever-better Cars (TNGA)  
6 Taking on the Future  
Mirai Creation Fund, Partner Robots  
8 Toyota Environmental Challenge 2050  
0 Aiming to Be the Best in Town  
Toyota Mobility Foundation, Social Contribution Activities  
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Toyota also publishes information on business and sustainability initiatives not included in the above reports and publications via its official website.  
Investors http://www.toyota-global.com/investors/  
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Sustainability http://www.toyota-global.com/sustainability/  
Period Covered: Fiscal 2017 (April 2016 to March 2017) Some of the initiatives in fiscal 2018 are also included  
Scope of Report: Toyota Motor Corporation (TMC)’s own initiatives and examples of those of its domestic and overseas  
consolidated affiliates, and so on.  
32 Employees  
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5 Corporate Governance  
8 Risk Management  
9 Compliance  
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TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Message from the President  
Making Ever-better Cars and Human Resource Development:  
The Forces That Power Sustainable Growth  
Sharing  
Our Passion to  
Create the Future  
The net losses recorded after the global financial crisis and the  
series of recall issues that began in the United States taught us an  
important lesson. We at Toyota learned the hard way that even  
rapid growth, if not built on a solid foundation, can ultimately fail to  
serve the interests of stakeholders when it leads to rapid downturn.  
Europe. Beginning with 80 participants in Australia, a total of  
approximately 500 people (including the European leg this year)  
have now participated over the project’s four years.  
Below are a few remarks from participants.  
On long-distance drives in real-world use environments, noise lev-  
To do right by our customers, investors, and other stakeholders,  
I believe that we must build Toyota into a company that can sus-  
tainably grow in any environment. We must manage it so that, like  
a tree, the Company will grow larger and stronger over time, add-  
ing new growth rings year by year so that it can bear abundant  
fruit in the future.  
els on cars that had cleared internal standards on test courses  
sometimes began to grate. It really brought home that some things  
don’t come across through data alone.”  
“In North America, we met people who live in places where having  
a breakdown can be a life-or-death situation. For them, a car that  
won’t break or fail is an absolute necessity. I want to always  
remember that for customers, cars function as partners that they  
trust with their lives and livelihoods.”  
At the financial results press conference in May this year, I said that  
I want the current fiscal year to be one in which we take a critical  
look at our true selves and do everything we can to improve our  
competitiveness. By competitiveness, I do not refer only to quanti-  
fiable things, like costs and productivity. It is crucial that we  
improve the intangibles that make us competitive, by, for example,  
developing human resources who are passionate about making  
ever-better cars and making the world a better place and who  
work to make constant improvements based on Genchi Genbutsu  
“The experience made me painfully aware of the limits of my  
knowledge about cars. Working in an administrative division,  
I can’t engage with a car the way an engineer can, but the things I  
learned about what people think when driving were very valuable.  
These two weeks changed my professional life.”  
There are a few things I always tell participants after they come back.  
“You’ve driven the actual roads. You’ve had conversations. You’ve  
experienced the road, the cars, and the people who use them with  
your own senses. You’ve talked about these things and more with  
your companions there using whatever knowledge of the local lan-  
guage you had. That’s the kind of situation where the true essence  
of things emerges. Sometimes, the essence gets across best  
when you have limited words to express it. So, don’t rely solely on  
(
onsite, hands-on experience).  
The Five Continents Drive Project is one initiative aimed at human  
resource development. Project participants drove across Australia  
in 2014, then the Americas, divided into North America in 2015  
and Latin America in 2016. In 2017, they are driving across  
2
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Message from the President  
data. I want you to take what you felt with your own senses, take  
the true essence of things, and use it to make ever-better cars. We  
need you to help break down walls that Toyota itself has built.”  
Then, they are coming back to work, telling their junior colleagues  
about their experiences, and applying those experiences in their  
own work. The road teaches the people, and the people make the  
cars. I hope that more and more of our colleagues will come to  
understand this process at a visceral level.  
We’ve started a virtuous cycle. Participants are driving the same  
roads as our customers, engaging with the cars and with the road.  
Taking on the Future  
In the near future, cars are expected to connect with people and  
communities and take on new roles as part of the social infrastruc-  
ture. New areas, such as AI, automated driving, robotics, and con-  
nected cars, are becoming especially important, and it is no longer  
enough to focus just on developing excellent cars and technolo-  
gies or to carry on sales and service in the same old ways.  
What made me think that we ought to work with Dr. Pratt, made  
me want to work with him, was not just that he is an amazing  
researcher and engineer, but because I believe that his goals and  
motivations are the same as ours.  
As we aim for the mobility society of the future, we are headed into  
unknown territory, seeking to ascend as-yet unconquered peaks.  
To climb these uncharted mountains, new technologies and the  
Sherpas who know the paths will be indispensable. Dr. Pratt  
agreed to be our Sherpa. This is what I told him: “Your compan-  
ions at Toyota are right behind you, sharing your goals and start-  
up mindset. And, I’m right there at the front of them. So don’t  
worry, and take the path you believe in.”  
To take on a new breed of initiatives, we therefore felt it crucial to  
form a new team, rather than use previous frameworks. Accordingly,  
in January 2016, we established Toyota Research Institute, Inc.  
(
TRI), welcoming Dr. Gill Pratt as its CEO.  
I first met Dr. Pratt in August 2015.  
I asked him, “Why do you want to work with Toyota?”  
His response was very simple.  
No one knows when we’ll reach the summit we’re seeking, or  
even if we’re on the right path. What I do know is that only those  
who reach the summit can see the opportunities that lie beyond.  
“I want to eliminate the everyday tragedy of traffic accidents and  
contribute to making society better.”  
At the press conference announcing TRI’s establishment, he added to  
this, saying “I think Toyota will contribute to society by transforming  
from a successful hardware company to a new company by inte-  
grating software technologies; this is why I joined Toyota.”  
In addition to TRI, we are actively collaborating and allying with  
other companies and partners in other industries, chiefly in new  
business areas. By humbly learning from these new partners and  
combining our strengths, we are endeavoring to make the mobility  
society of the future better, looking 10 and 20 years down the line.  
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TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Message from the President  
Leading the Way Forward with Passion and a Start-up Mindset  
This year marks Toyota’s 80th anniversary. Toyota’s earliest roots  
are in automatic looms. Back then, I doubt that anyone could have  
predicted that an automatic loom company would evolve to make  
automobiles.  
all areas of human transportation, working always from a desire to  
make transportation itself an exciting, moving experience.  
Lastly, I’d like to conclude with a few things that I believe.  
I believe growth must be sustainable.  
Today, we are faced with a number of new rivals. We share with  
them the start-up mindset of wanting to make the world a better  
place. Just as no one could have foreseen Toyota’s evolution, no  
one knows what businesses will give rise to the mobility of the  
future. What I can say for certain, however, is that the next forms  
that mobility takes will be created by those with an outstanding  
passion to make the world a better place.  
I believe if you do the right thing, the money will follow.  
I believe we have to earn our customers’ smiles every day and  
exceed their expectations.  
I believe there is no “best,” only “better.”  
I believe we are a company of dedicated, passionate people that  
can accomplish anything.  
And, I believe Toyota will continue to constantly strive to improve  
the lives of customers and society as a whole.  
We want to make ever-better cars.  
We want to make sure that cars remain a beloved form of mobility,  
no matter how they evolve.  
Thank you for your continued confidence and support.  
October 2017  
We want to make our mobility society better and better.  
I am confident that no one wants these things more than we at  
Toyota. I also believe that we cannot build the future by ourselves.  
Having operated this long in the auto industry, working with vast  
networks of companies, we deeply understand the need for part-  
ners who share our aspirations. Rather than taking an adversarial  
stance, we want to form ties with a wide range of new partners to  
work with shared passion to create the future.  
Akio Toyoda  
President, Member of the Board of Directors  
Toyota Motor Corporation  
I want Toyota to be not just an automotive company, but a human  
movement company. “Move” refers not just to transportation, but  
also to inspiring deep emotion or excitement. We intend to take on  
4
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Long-term Strategy Electrification Information Intelligence  
The Changing Business Environment and the Expansion of Mobility Value  
The current pace and scale of structural change in  
society and industry are unprecedented. Values and  
lifestyles are diversifying, while environmental prob-  
lems and a wide range of social issues, such as  
urbanization, are growing more pronounced. At the  
same time, innovation is driving rapid technological  
development in such areas as information, intelli-  
gence, the Internet of Things (IoT), and robotics.  
In this time of immense change, Toyota is taking  
a brand new approach, imagining the world in 2030  
in order to create value propositions from a long-term  
perspective.  
Toyota aims to provide value related to social infra-  
structure by achieving zero life cycle CO emissions  
move about freely and enjoyably and by providing  
services optimized to individual lifestyles.  
2
from its vehicles to help create a sustainable world,  
eliminating causalities from traffic accidents, and  
improving transportation efficiency through the com-  
bined transport of people and things.  
Going forward, Toyota will create a sustainable  
future mobility society by working hand-in-hand  
with partners across industry lines to provide broad-  
ranging value that exceeds customer expectations.  
Today, Toyota provides customers with the value of  
mobility through cars. Going forward, in addition to  
evolving this value as provided through cars, we plan  
to expand it in the directions of social infrastructure  
and personal living.  
We seek to expand the value we provide into the  
area of personal living by working to help all people  
Business Environment Changes  
The Expansion of Mobility Value  
Individual desires/  
Societal demands  
Lifestyle changes  
Evolution  
through cars  
(
mobility)  
Environmental problems  
Urbanization  
Ultra-efficient  
transportation of people  
and things  
Helping all people  
move about freely  
and enjoyably  
Sharing  
Combined transport of  
people and things  
More entertaining  
Customization to  
Contributing to  
the creation of  
sustainable society  
Personal mobility  
transportation spaces  
suit individual  
lifestyles  
Fully automated  
driving  
Zero life cycle CO  
2
Personal concierge  
Technological  
innovation  
Big data/AI  
Intelligence  
Zero causalities from  
traffic accidents  
Creating opportunities  
for outings  
IoT  
Social  
infrastructure  
Mobility  
today  
Personal  
living  
Alleviating traffic  
congestion/Utilizing  
transportation data  
Robotics  
Augmenting body  
functions  
Health support  
5
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Long-term Strategy Electrification Information Intelligence  
Focused on the Mobility of the Future  
Since the birth of the automobile in the 18th centu-  
The technologies driving the rapid changes in the  
series, or a Land Cruiser, clearly defining the role and  
key characteristics of each. By doing so, we provide  
value in the form of uniquely Toyota cars that will be  
cherished and appreciated by customers for years  
and years. At the same time, by making a strategic  
shift toward electrification, information, and intelli-  
gence to build new business models, we are  
expanding our range of business.  
Making Ever-better Cars and Our Strategic  
Shift toward Electrification, Information,  
and Intelligence Technologies  
ry, the mobility of people and things has increased  
dramatically. Today, it is possible to provide conve-  
nient transportation to virtually anywhere at any time.  
The development of mobility has underpinned eco-  
nomic growth and the development of society and  
culture. The heart of this evolution has been the  
steady improvement of vehicle performance, safety,  
and convenience.  
business environment surrounding cars, such as  
electrification, connected systems, and AI, have the  
potential to provide never-before-seen value. They  
are also driving the provision of social value by, for  
example, helping to eliminate traffic accidents and  
environmental burden. Going forward, the costs  
associated with these technologies, such as those of  
enhancing functionality to meet needs related to  
environmental regulations, automated driving tech-  
nology, and connected technologies, may significant-  
ly impact our businesses. However, mobility services  
and connected services that utilize such technologies  
also present opportunities to create new revenue  
models. Based on this understanding, we believe  
that Toyota must now endeavor to both make ever-  
better cars in order to sustain and enhance the auto-  
mobile manufacturing business, its current mainstay,  
and shift to new business models for the future.  
To make ever-better cars, we are striving to  
Based on the Toyota  
Global Vision, announced  
in March 2011, Toyota  
strives to implement a  
positive cycle of making  
ever-better cars that  
In these ways, we will not only continue to evolve  
our existing car manufacturing business, but expand  
the scope of innovation to encompass social plat-  
forms that meet society’s needs and technological  
platforms, such as AI, that extend beyond cars. By  
doing so, we aim to provide broad-ranging value that  
exceeds customer expectations as we work to cre-  
ate the mobility society of the future.  
Now, changes driven by innovation in automated  
driving technologies that employ artificial intelligence  
(AI), connected car technologies, robotics, and other  
areas are on the verge of linking cars, people, and  
social infrastructure in new ways, transforming indus-  
try, society, and the very ways we live.  
exceed customer expec-  
tations, enriching lives of  
Shigeki Terashi  
communities, being  
Executive Vice President,  
Member of the Board  
of Directors  
rewarded with the smiles  
of customers and commu-  
nities, and thus reinforcing  
We believe that our customers today greatly enjoy  
car ownership—they feel attached to their cars and  
appreciate car design and the fun of driving. However,  
with environmental and resource-related problems  
growing more severe, cars are increasingly being seen  
as emblematic of pollution and the waste of energy  
and resources.  
its stable base of business in order to grow sustain-  
ably in concert with society. As it faces the greatest  
changes to the automobile in a century, Toyota’s  
long-term strategy is to advance management based  
on its vision of the future mobility society of 2030.  
There is a limit to what Toyota can do to provide  
such future value. To blaze the trail toward a new  
mobility society, we must find partners who share our  
aspirations and will inspire us to continue pushing  
forward while cooperating and competing with play-  
ers in other industries.  
enhance the specific appeal of each type of car,  
whether it be a Lexus, part of our GR sports car  
Toyota’s Goals  
Development Aimed at both Axes of Making Ever-better Cars and Shifting to New Business Models  
Making Ever-better Cars  
Strategic Shift toward Electrification, Information,  
and Intelligence to Build New Business Models  
Toyota  
Global Vision  
Safety and peace  
of mind  
Safety and  
Reinforcing new  
peace of  
Ever-better cars  
Beloved cars  
(Creative, advanced  
technologies)  
Intelligence  
Automated driving  
AI  
value creation  
capabilities  
Waku-doki  
(excitement and  
exhilaration that  
wows you)  
Customers’  
smiles  
mind  
Enhancing cars’  
appeal  
Developing Toyota  
by taking on  
the future  
Sustainable  
growth  
People  
Environmental  
sustainability  
(The fun of driving)  
Information  
Electrification  
Connected  
technology  
Big data  
EV/FCV  
(HV/PHV)  
Waku-doki  
Environmental  
sustainability  
(excitement and  
exhilaration that  
wows you)  
Strengthening true  
Toyota  
today  
(More-than-adequate QDR*)  
competitiveness to  
lay a foundation for  
steady growth  
Steadily strengthening  
our foundation  
*
QDR: Quality, durability, and reliability  
6
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Long-term Strategy Electrification Information Intelligence  
Focused on the Mobility of the Future  
Eco-car Strategy: Electrification  
and information, and has created what it calls  
Connected Strategy. The three pillars of this strategy  
are as follows. 1. Connect all cars to build a data col-  
lection platform, 2. Utilize big data to revolutionize  
Toyota’s business, and 3. Collaborate with partners  
in various other industries and IT companies to pro-  
duce new mobility services.  
Toyota believes that safe, fun automated driving  
hands-on experience), because the changes the  
company faces require new ways of thinking  
and acting  
Toyota is exploring all available options in powertrain  
development. We believe that we can build a highly  
energy efficient mobility society by allowing govern-  
ments and markets to select the cars best suited to  
regional energy and infrastructure conditions and  
allowing customers to choose the cars with the spe-  
cific characteristics best suited to their needs.  
technologies will expand freedom of movement for  
all, bringing cars and people even closer together,  
such that cars will continue to be loved by people.  
Reduce the time and effort consumed by cross-  
functional coordination and establish work pro-  
cesses that allow us to focus on making  
More details Electrification, information and intelligence, p. 9–17  
ever-better cars  
We aim to combine Toyota’s strengths—such as  
know-how developed in the automobile manufactur-  
ing business and contact with customers through  
sales of more than 10 million vehicles annually—and  
the strengths of companies in other industries,  
including IT. By doing so, even as car usage shifts  
from ownership toward service-based models, we  
are working to create a safe, convenient, and excit-  
ing future mobility society by providing customers  
with appealing services.  
One of Toyota’s traditional strengths has been the  
process by which its experts on each function and  
process engage in thorough discussion to find opti-  
mal solutions. However, before we began our current  
efforts to advance business innovation, overemphasis  
on function-based logic and reasoning had become a  
weakness, leaving Toyota unable to make quick deci-  
sions in response to a rapidly changing environment.  
Toyota regards the changes it has been making as  
opportunities. We seek to take on new challenges,  
unrestrained by existing approaches and remember-  
ing always that there are better methods waiting to  
be discovered.  
For the time being, the further development of  
technologies for conventional engines, which are still  
the mainstream, is a practical, highly realistic way to  
Advancing Our Business Structure  
help reduce CO  
2
emissions. At the same time, we are  
Toyota is working to enhance its true competitive-  
ness, particularly in the automobile manufacturing  
business, and shifting to new business models. In  
line with these strategies, we are advancing initiatives  
focused on ensuring ongoing growth 10 years from  
now, 20 years from now, and beyond. Seeking to  
break free of the restraints of Toyota’s existing con-  
ventions and rules, we have started from scratch,  
focusing on the future as we set about to advance  
business innovation. Ongoing growth will be impossi-  
ble unless we overcome the major issues created by  
Toyota’s expansion. Today, Toyota makes and sells  
more than 10 million automobiles annually. To survive  
at this scale, we are establishing new ways of oper-  
ating to achieve the following two targets.  
working to develop and increase the use of fuel cell  
vehicles (FCVs), the ultimate eco-cars, and advancing  
other initiatives in coordination with diverse stakehold-  
ers to realize our goal of establishing a low-carbon  
society that uses hydrogen. We are also accelerating  
the development of electric vehicles (EVs), another  
zero-emission vehicle option. To this end, we have  
established the EV Business Planning Department  
and a business and capital alliance with Mazda Motor  
Corporation, launching a new company to implement  
joint technological development.  
Automated Driving and Utilizing AI: Intelligence  
Toyota’s overall development philosophy for auto-  
mated driving technology is the Mobility Teammate  
Concept, an approach built on the belief that people  
and vehicles can work together in the service of safe,  
convenient, and efficient mobility.  
Making Ever-better Cars and  
Developing People  
Toyota boasts a wealth of accumulated know-how  
regarding vehicle electrification technology and com-  
mercialization that dates back to the launch of the  
Prius 20 years ago. We will continue to advance ini-  
tiatives to accelerate our technological development  
We believe that it is essential that we develop auto-  
mated driving technology to be human-centric and,  
above all, safe. In addition to sophisticated safe driving  
assistance, we are developing automated systems  
that can perform full-time dynamic driving. At the  
same time, by utilizing our advanced safety technolo-  
gy know-how, we are working to promote the rapid  
uptake of new safety technologies in the market.  
Toyota has established Toyota Research Institute,  
Inc., with Dr. Gill Pratt, one of the world’s foremost AI  
researchers, as its CEO, and set up a related venture  
capital fund. Through these efforts, we are accelerat-  
ing initiatives in such areas as automated driving, AI,  
and robotics.  
Toyota has revised its internal organization a number  
of times to enhance true competitiveness and pro-  
mote sustainable growth.  
Develop a sufficient number of people who can  
lead with quick judgment, quick decisions and  
quick action based on Genchi Genbutsu (onsite,  
and further reduce CO  
2
emissions.  
In 2011, we adopted a system of autonomous  
region-based management, stationing the chief officers  
responsible for each region in their respective regions to  
ensure operations are more closely linked with local  
communities. In 2013, we adopted the Business Unit  
System, under which we organized workflows by busi-  
ness model. Through these efforts, we made progress  
toward achieving management closely rooted in local  
areas and speedy product development.  
Connected Strategy: Information  
Toyota’s Business Innovation Concept  
Big data collected from cars will enable a wide range  
of new mobility services, such as accident and  
breakdown prediction, the generation of dynamic  
maps using probe data (vehicle tracking information  
generated using GPS), and agent functions to help  
users drive safely and comfortably.  
Our ideal  
Ambitious  
target  
setting  
Initiatives that  
break from  
convention  
Previous methods  
Aiming to build new business models, Toyota is  
shifting toward a focus on electrification, intelligence,  
At the same time, however, it became clear that  
even with these changes, Toyota’s ways of operating  
were still basically extensions of the old forms, and  
Today  
10 years in the future,  
0 years, and beyond  
2
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TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Long-term Strategy Electrification Information Intelligence  
Focused on the Mobility of the Future  
thus carried with them the same problems—  
coordination across functions and decision making  
were taking too long.  
In this way, we set up the EV business as an internal  
start-up under the direct control of the president. This  
Business Unit Presidents  
too was in order to make a clean break from old hab-  
its and establish fast ways of operating to help drive  
Toyota’s overall efforts to advance business innovation.  
In April 2017, a year after transitioning to the new  
system, in line with our ongoing Company-wide busi-  
ness innovation efforts, we established the GAZOO  
Racing Company, aiming to leverage our accumulat-  
ed motor sports know-how to develop and release  
cars that offer customers true Waku-doki (excitement  
and exhilaration that wows you). We also consolidat-  
ed our regional business units into the Business  
Planning & Operation Unit, unifying region-based  
operations to facilitate cooperation with the product-  
based companies.  
In April 2016, we adopted a new system with  
smaller business units organized around products,  
aiming to dissolve the barriers between functions,  
reduce the need for cross-unit coordination, speed  
up decision making, and better link all the work we  
do to making ever-better cars while developing  
human resources to support that goal.  
Didier Leroy  
Kiyotaka Ise  
Kazuhiro Miyauchi  
Moritaka Yoshida  
Keiji Masui  
Specifically, we concentrated our forward-looking  
R&D and production engineering teams within the  
Advanced R&D and Engineering Company and estab-  
lished four vehicle-based companies specializing in  
compact cars, mid-size cars, commercial vehicles  
Head Office: New business  
planning; Company-wide strategy  
Business units:  
Medium-term strategy; near-term execution  
Frontier Research  
Center  
(CVs), and the Lexus brand. We furthermore concen-  
Region-  
based  
Product-based  
trated powertrain component-related operations in the  
Powertrain Company and connected technology-  
related operations in the Connected Company.  
The new product-based companies serve to remove  
all barriers between functions, consolidating the entire  
process from planning to production under the authority  
and responsibility of a single leader and providing all  
necessary business functions within a compact struc-  
ture for streamlined, integrated operations.  
The new framework has enabled the consolidation  
of responsibility and authority in the company presi-  
dents, helping to speed decision making.  
Divisions not belonging  
to any group  
Furthermore, the new framework has helped us oper-  
ate with a greater awareness of the entire car manufac-  
turing process. This has brought to light previously  
unnoticed issues, and better positioned us to flexibly  
change organizational frameworks going forward.  
(
EV Business Planning Dept.,  
Corporate Strategy Div.,  
Corporate Affairs Dept., etc.)  
Groups  
Business Development,  
(
External Affairs & Public Affairs,  
General Administration &  
Human Resources,  
Information Systems,  
Accounting,  
Sales Financial Business ,  
Purchasing,  
Customer First Promotion,  
Production Planning)  
Toyota also reorganized its head office, which is  
responsible for corporate functions. We established  
the Corporate Strategy Division, charged with formu-  
lating long-term strategy for ongoing growth, and the  
Frontier Research Center, responsible for actively  
incorporating insight from outside the Company to  
create the technologies and businesses of the future  
from a long-term, society-oriented perspective.  
Continuing our business innovation efforts, we  
established the EV Business Planning Department in  
December 2016. Then, in January 2017, we created  
the Emerging-market Compact Car Company, aiming  
to bring highly competitive ever-better cars to market  
based on Daihatsu Motor Co., Ltd.’s approach to  
manufacturing affordable, high-quality products.  
Toyota is stepping up its competitiveness by  
making ever-better cars while making a strategic  
shift toward electrification, information, and intel-  
ligence to advance initiatives aimed at expanding  
future mobility value. To achieve the goals of our  
long-term strategies, we are developing human  
resources and revamping internal structures and  
advancing business innovation while reinforcing  
alliances with a wide range of partners, including  
those in other industries. Looking at the enor-  
mous changes surrounding cars as opportunities,  
Toyota is steadily advancing toward the creation  
of a better mobility society.  
Yoshihiro Sawa  
Toshiyuki Mizushima  
Shigeki Tomoyama  
Shinya Kotera  
8
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Long-term Strategy Electrification Information Intelligence  
Eco-car Strategy: Electrification  
Toyota considers responding to environmental issues a top management  
priority and has long endeavored to contribute to the realization of a sus-  
tainable mobility society. To this end, we have taken on tremendous  
challenges, resulting in, for example, the release of the world’s first mass-  
produced hybrid vehicle, the Prius, in 1997, and a fuel cell vehicle, the  
Mirai, in 2014.  
Toyota’s Environmental Technology Strategy  
Toyota believes that it is vital to pass down to the next generation the  
gains in the mobility of people and things achieved thus far by global  
mobility society while also addressing climate change and the uncertain  
future of petroleum resources. We are therefore focusing efforts on  
developing eco-cars that save energy and use diverse fuels while also  
promoting their widespread use. Automotive fuels can be produced by  
processing a variety of primary energy resources. By developing different  
powertrains optimized for a range of such fuels, Toyota is working to  
save energy and respond to fuel diversification.  
Nevertheless, severe heat, heavy rainfall, drought, and other extreme  
weather phenomena attributable to climate change caused by rising lev-  
els of greenhouse gases continue to threaten livelihoods around the  
world. Furthermore, the world’s reserves of oil, the main energy source  
that powers cars, are not infinite. In response to these circumstances, in  
015, Toyota unveiled the Toyota Environmental Challenge 2050, starting  
2
work on six challenges aimed at not only eliminating CO  
2
emissions, but  
As illustrated in the chart entitled “Alternative Fuel Comparison” on the  
next page, there are multiple alternatives to petroleum, each with its own  
pros and cons. Similarly, energy policy varies by country and region.  
Toyota is advancing development on all fronts, including hybrid vehicles  
(HVs), plug-in hybrid vehicles (PHVs), fuel cell vehicles (FCVs), and electric  
vehicles (EVs). Each type of eco-car has a unique set of characteristics.  
By enabling customers to pick eco-car that is right for them, we believe  
that we are helping to build a highly energy-efficient mobility society.  
making a net positive impact on the planet and society.  
The first of the six challenges is the New Vehicle Zero CO  
Challenge, under which we aim to reduce global average new vehicle  
CO emissions by 90% from Toyota’s 2010 global level. Toyota is devel-  
2 Emissions  
2
oping and promoting the use of a variety of eco-cars to help achieve the  
Paris Agreement* goal of keeping global warming below 2°C.  
*
The Paris Agreement, reached in December 2015, was negotiated at the 21st yearly session of  
the Conference of the Parties (COP 21) to the United Nations Framework Convention on  
Climate Change, held in Paris. The agreement set the long-term goal of limiting global warming  
to well below 2°C compared with pre-industrial levels and calls for net zero anthropogenic  
greenhouse gas emissions to be reached during the second half of the 21st century.  
Toyota’s stance on keeping global warming below 2°C  
WEB  
(
Message from the President, Environmental Report 2017)  
Automotive Fuels and Powertrain Diversification  
Primary energy sources  
Automotive fuels  
Powertrains  
Improving the fuel economy of gasoline  
and diesel vehicles, the dominant  
car types in today’s market  
Conventional  
vehicles  
Gasoline  
Diesel  
Petroleum  
&
HVs  
Toyota is developing a range of eco-cars  
to suit diverse customer lifestyles and  
regional needs based on the idea that eco-  
friendly vehicles can best help protect the  
environment if they are in widespread use  
Natural gas  
Coal  
Natural gas-based fuels  
Synthetic liquid fuels  
Biofuels  
Toyota’s cumulative global hybrid vehicle sales surpassed  
0 million in January 2017  
1
PHVs  
Biomass  
Uranium  
Electricity  
EVs  
Promoting the development of cars that  
use alternative fuels  
(electricity, hydrogen, etc.)  
Hydro, solar, and  
geothermal power  
Hydrogen  
FCVs  
9
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Long-term Strategy Electrification Information Intelligence  
Eco-car Strategy: Electrification  
Seiki Co., Ltd., and DENSO Corporation, working within a small  
corporate structure to advance development at a speed not seen before.  
We entered a business and capital alliance with Mazda Motor Corporation  
toward the goal of making more-appealing cars, announced in August 2017.  
One aim of this alliance is joint development of technologies for electric cars.  
Demand and expectations for EVs are growing worldwide. Details are yet to  
be determined, but Toyota and Mazda are considering the joint development  
of technologies for the basic structure of competitive electric vehicles. These  
technologies will enable rapid, flexible response to changing regulations and  
market conditions. To the extent necessary for the joint development of EVs,  
we aim to combine the strengths of both companies and freely share know-  
how related to EVs in order to nimbly and efficiently respond to difficult-to-  
predict changes in the EV market during the development period. In addition,  
in late September 2017, Mazda, Denso, and Toyota signed a joint technology  
development agreement related to basic structural technologies and estab-  
lished EV C.A. Spirit Corporation to facilitate said development.  
As our competitors also accelerate their electrification initiatives, we  
expect that competition to procure onboard batteries will intensify.  
Among secondary batteries, which can be repeatedly charged and used,  
lithium ion batteries offer the best performance in terms of power and  
energy per unit mass and volume. Toyota developed the world’s first  
method for observing the behavior of lithium ions contained in lithium ion  
batteries’ electrolyte solution during charging and discharging. This is  
expected to lead to new insights in research and development aimed at  
improving battery performance and durability, helping to enhance the  
cruising distance and battery life of PHVs and EVs.  
Accelerating Electrification Initiatives  
Toyota is advancing development on all fronts, with a particular focus on  
electric and hydrogen power, which it views as especially promising  
approaches to fuel diversification. FCVs offer convenience on par with  
conventional gasoline vehicles in terms of cruising range and refueling  
time. Moreover, hydrogen can be produced from a wide variety of mate-  
rials and used for a wide range of applications. And, while EVs currently  
face hurdles due to battery limitations, namely cruising range and charg-  
ing time, they offer the advantages of being chargeable at home and  
requiring only relatively simple infrastructure development. Policies and  
regulations aimed at promoting the use of zero-emission vehicles are  
developing rapidly around the world. Toyota believes that it is therefore  
necessary to advance the development of eco-cars in a way that is  
responsive to the energy challenges and infrastructure of each country  
and region as well as the ways customers use vehicles.  
Lithium ion batteries employ flammable organic solvents, so they must  
be built to prevent leaks. Given this, Toyota is advancing R&D aimed at  
creating a solid-state battery that will serve as a high-performance, next-  
generation battery. In addition to R&D conducted by our own dedicated  
internal R&D divisions, we are working with universities and other  
research organizations in this area.  
Toyota’s Corolla Hybrid and Levin Hybrid, equipped with hybrid units pro-  
duced in China, have been well received in the Chinese market. We intend to  
release plug-in hybrid variants of the Corolla and Levin in this market in 2018  
and are considering plans to introduce EVs within a few years.  
We take such an approach with EVs, one zero-emission vehicle  
option; at the end of 2016, we set up the EV Business Planning  
Department as an internal start-up aimed at creating and releasing prod-  
ucts based on the market characteristics of individual countries and  
regions. Aiming to quickly bring EVs to market, the new department is  
amassing a wide range of technological know-how and resources from  
the Toyota Group, such as those of Toyota Industries Corporation, Aisin  
Building a Low-carbon Society  
The development of both EVs and FCVs presents opportunities to  
leverage Toyota’s electrification technologies, which have been honed by  
its extensive know-how and experience regarding hybrid technology, one  
of Toyota’s core technologies.  
Spurred by the 2020 Tokyo Olympics and Paralympics, further develop-  
ment toward the creation of a hydrogen society is expected in the coming  
years. Toyota seeks to contribute to this development. Since the 2014  
release of the Mirai, Toyota has continued to focus on technological  
Alternative Fuel Comparison (at present, in Japan)  
Choosing the Right Eco-car for the Job  
Hybrid Technology for Next-generation Eco-cars  
Motor  
PCU  
Natural  
gas  
EV  
Electricity Hydrogen  
Biofuel  
Internal Internal  
combustion combustion  
systems systems  
FCV zone  
Battery  
HV/PHV zone  
EVs  
FCVs  
Shuttle bus  
EV zone  
HV  
Passenger car  
Well to Wheel CO2*  
Supply  
Motor  
Motor  
PCU  
Generator Battery  
Full-size  
truck  
HV  
PCU  
PHV  
FCV  
Home delivery  
vehicle  
Short-  
distance  
commuter  
Battery  
Generator  
FCV (BUS)  
Engine Fuel  
tank  
Engine  
Fuel  
tank  
Cruising range  
EV  
Refueling/  
recharging time  
FCV  
Home  
delivery  
truck  
PHV  
Motor  
PCU  
Battery  
Personal mobility  
Infrastructure  
Travel distance  
FC Hydrogen  
stack tank  
*
A comprehensive assessment of CO  
2
emissions that takes into account all energy con-  
Fuel Electricity  
Gasoline, diesel, biofuels, CNG, synthetic fuels, etc. Hydrogen  
sumption from the extraction or production of the primary energy to the use of the vehicle.  
1
0
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Long-term Strategy Electrification Information Intelligence  
Eco-car Strategy: Electrification  
development related to FCVs, working with numerous important stake-  
holders, including policy makers, infrastructure- and energy-related  
industry bodies, international organizations, and citizen groups, as it  
steadily implements a wide range of initiatives aimed at the overarching  
goal of building a low-carbon society.  
trucks newly developed by Toyota for deliveries to stores and introducing  
fuel cell power generators that utilize automotive fuel cell units as a base  
power source at stores with hydrogen stations.  
the area of the powertrain—the section of the vehicle most impacted by  
electrification—in addition to conventional gasoline and diesel engines,  
we now need motors, inverters, batteries, high-pressure hydrogen tanks,  
fuel cell stacks, and more. In terms of production technologies, besides  
conventional machining, polishing, assembly, and iron and aluminum  
casting, we need technologies that enable increased precision, thinner  
components, and an expansion in the use of plastics as well as those  
related to coatings, new materials, nano-scale production, and chemis-  
try. Toyota has internally developed the fuel cell stacks and high-pressure  
hydrogen tanks that form the heart of the FCV, and has achieved world-  
class performance in both. We are thus acquiring technologies through  
in-house development while advancing business innovation to prepare  
for the anticipated pressures on production site management resources  
arising from electrification.  
In the United States, we have begun a pilot test using commercial heavy-  
duty trucks equipped with fuel cell systems at the Port of Los Angeles in  
California. These trucks are equipped with two of the fuel cell stacks (power  
generators) used in the Mirai and boast a gross combined weight rating  
(including cargo) of 36 tons. In addition, to promote infrastructure develop-  
ment and facilitate the adoption of FCVs in the United States, Toyota and  
Honda Motor Co., Ltd. are providing financial support for a plan being imple-  
mented by U.S.-based Shell Oil Company to install hydrogen refueling equip-  
ment at seven existing retail stations in northern California.  
Infrastructure is essential to the widespread adoption of FCVs. In  
Japan, the government’s Council for a Strategy for Hydrogen and Fuel  
Cells has compiled a Strategic Road Map for Hydrogen and Fuel Cells,  
laying out goals for public-private initiatives, aiming, for example, to  
establish 160 hydrogen stations and have 40,000 FCVs on the road by  
2
020. Based on this roadmap, an all-Japan consortium led by 11 com-  
panies, including Toyota and other automotive and energy companies,  
has begun work aimed at accelerating the full-scale strategic construc-  
tion of hydrogen stations. A memorandum of understanding to this effect  
was signed in May 2017.  
Furthermore, Toyota is participating in a project called Accelerating the  
Development and Commercialization of Fuel Cell Vehicles in China being  
implemented by the Chinese government, which is aggressively promot-  
ing the spread of FCVs and establishment of related industry. Under this  
project, Toyota will begin pilot tests using the Mirai in regions around the  
country. We are currently testing the Mirai in Canada, working to foster  
understanding of FCVs.  
Furthermore, Toyota participates in the Hydrogen Council, a global ini-  
tiative promoting a united vision and long-term goals for the transition to  
new energy using hydrogen (launched in January 2017). The Hydrogen  
Council was created by 13 leading global companies involved in energy,  
transportation, manufacturing, and other various sectors spanning the  
hydrogen value chain and has grown to include 27 member companies.  
In Japan, we have begun studies with Seven-Eleven Japan Co., Ltd.  
20 years ago, Toyota launched the Prius, the world’ first mass-  
produced HV. Since then, we have continued to hone our core elec-  
trification technology, releasing PHVs and FCVs. The technological  
prowess, know-how, and experience built up in bringing these prod-  
ucts to market are strengths of Toyota. We will provide a wide range  
of options in its powertrain development. We believe it is up to mar-  
kets to decide between the options, based on national and regional  
conditions, customer tastes, and other factors. Aiming to achieve  
In-house Development and the Promotion of R&D  
on reducing CO2 emissions and energy use related to distribution and  
store operations. We are considering such measures as using fuel cell  
The rapid expansion of the zero-emission vehicle business requires not  
just product development, but changes in production structure. Just in  
zero CO2 emissions from new vehicles, Toyota will diversify its pow-  
ertrains and strive to make those of each type best-in-class.  
WEB  
Hydrogen Council  
Toyota’s Involvement in Initiatives to Promote Hydrogen Use Worldwide  
Fukushima Concept for a New Energy Society Conference  
Launched in March 2016 by the Ministry of Economy, Trade and Industry)  
China  
Beginning pilot testing  
of the Mirai  
Canada  
Launching the Mirai on  
a test basis  
(
Beginning pilot testing aimed at using renewable and  
hydrogen-based energy in FCV production lines by around 2020  
Participating as an FCCJ* member  
Providing means of mobility, such as fuel cell buses and fuel  
cell forklifts  
Toyota’s  
role  
Toyota’s  Establishing a model for hydrogen use at factories  
role  
Showcasing said model to the public  
2
020 Tokyo Olympics and Paralympics  
United Arab Emirates  
Participating in joint research  
aimed at creating  
Presenting models of a next-generation mobility society and  
Building a Low-Carbon Hydrogen Supply Chain in Aichi Prefecture  
Conducting cooperative evaluations involving industry, government, and academia  
a clean, hydrogen society to the world  
a hydrogen-powered society  
Supporting the games as a TOP sponsor of the IOC  
Working with the prefecture as an industrial leader  
Encouraging Toyota Group companies and industry to participate in  
efforts to use hydrogen in industrial areas  
Toyota’s  
role  
United States  
Implementing pilot  
testing of fuel cell  
heavy-duty trucks  
at the Port of  
Toyota’s  
role  
Providing mobility, such as FCVs and fuel cell buses, and supporting  
the next-generation mobility society concept  
Keihin Project in the Keihin Coastal Area  
Verifying a supply chain connecting hydrogen production using renewable energy to  
Locally Produced, Locally Consumed, Renewably Produced Hydrogen EMS*  
Promoting cooperative efforts with the government, industry, and academia,  
led by Fukuoka Prefecture  
Los Angeles  
KIX Project at Kansai International Airport  
Pilot testing a large-scale, centralized hydrogen grid model for airports  
users as a model for small- to medium-scale concentrated offices  
United States  
Working with Shell  
to expand  
the hydrogen station  
network in California  
Toyota’s  
role  
Toyota’s  Toyota Motor Kyushu participated in demonstrations of hydrogen use  
Representing businesses as a user of hydrogen  
Toyota, Toyota Industries, and Toyota Tsusho are part of the KIX  
Hydrogen Grid Committee  
role  
in factories as an example of industrial models  
Australia  
Launching the Mirai on  
a test basis  
Toyota’s  
role  
Pilot testing fuel cell forklifts powered by CO2-free hydrogen generated  
using solar power.  
*
FCCJ: Fuel Cell Commercialization Conference of Japan  
*
EMS: Energy Management System  
1
1
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Long-term Strategy Electrification Information Intelligence  
Connected Strategy: Information  
In preparation for the full-scale arrival of connected cars, in April 2016  
Toyota established the Connected Company, and in November of the  
same year announced its Connected Strategy, consisting of three major  
points (its “three arrows”).  
Building a Connected Platform for the Connected  
Cars of Tomorrow  
As the Internet of Things (IoT) develops, cars are increasingly connected  
to information networks, enabling consumers to enjoy a variety of new  
services. Connected technologies have the potential to create new value  
and new services by creating new modes of use and new roles for cars.  
In particular, big data collected from connected cars will be put to use in  
a wide range of services and businesses. As such, connected platforms  
that encompass information infrastructure will become extremely impor-  
tant business platforms for automakers.  
1. Connect all Toyota and Lexus cars and build a connected platform  
that will serve as information infrastructure  
2. Use this platform to utilize big data collected from cars and contribute  
to the good of customers and society while revolutionizing Toyota’s  
own businesses  
3. Building on this platform, coordinate with various different industries  
and IT companies to create new mobility services and establish  
a value chain  
In 2014, we released T-Connect, a new service based on G-BOOK.  
T-Connect offers more advanced functions, such as search functions  
controlled through an interactive voice-controlled interface called  
Agent as well as Apps, which allows customers to select and install a  
variety of applications on the onboard navigation system.  
Toyota’s Information Technology Initiatives to Date  
Toyota has rolled out information technology in the form of telematics  
services, in which communication devices installed in cars are used to  
interactively provide drivers with information via wireless networks and  
data centers.  
Furthermore, Toyota uses probe data from cars (tracking data gen-  
erated using GPS) to generate its proprietary T-probe traffic informa-  
tion, which it offers as a predictive information service. This service  
predicts the destination of each car and provides information to help  
drivers avoid potential issues, such as accidents and congestion,  
along their anticipated route.  
In 2002, Toyota launched its G-BOOK comprehensive telematics  
service. Since then, we have improved navigation functions and added  
the HELPNET emergency dispatch service and G-Security theft-pre-  
vention/stolen car tracking service, enhancing functionality centered  
on safety and peace of mind.  
Connected Services Today  
Toyota’s Information Technology Initiatives  
Established GAZOO Media Service Corporation  
2000  
Location data  
Speed data  
Engine data  
Sensor data  
Control system data  
Toyota Smart Center  
(now TOYOTA Connected Corporation)  
Emergency dispatch  
service  
2
002  
Commercialized DCMs for cars, launched G-BOOK services  
Made DCMs standard on Lexus models in Japan  
Theft tracking  
service  
Comfort and  
2005  
2008  
convenience  
enhancing  
services  
Services  
for safety  
and peace  
of mind  
Automatic map data  
updates  
DCM  
*
Provide services  
Expanded standard installation of DCMs on Lexus models to  
North America and China  
Operator service  
2
2
011  
016  
Built the Toyota Smart Center  
T-probe traffic  
information  
Vehicle  
database  
(big data)  
Established the in-house company Connected Company  
Established Toyota Connected Inc  
Connected cars  
Predictive information  
service  
(
now Toyota Connected North America, Inc.)  
*
DCM: Data communication module. An on-board integrated transmission module devel-  
oped especially for telematics services.  
1
2
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Long-term Strategy Electrification Information Intelligence  
Connected Strategy: Information  
Communications between DCMs and the Toyota Smart Center pass  
amounts of data expected to be generated as more cars are equipped  
with DCMs. As part of these efforts, in March 2017, we announced an  
agreement with Nippon Telegraph and Telephone Corporation to collab-  
orate on ICT platform research and development for connected cars.  
In addition, as part of its collaboration with U.S.-based Ford Motor  
Company, Toyota has announced that it will use the open-source  
SmartDeviceLink (SDL), which enables users to control apps on their  
smartphones via the vehicle control interface. On January 4, 2017,  
Toyota and Ford established the SmartDeviceLink Consortium to pro-  
mote SDL as a global standard.  
How We’re Building a Connected Platform  
through a global communications platform built in cooperation with KDDI  
Corporation. The platform comprehensively manages communications by  
automatically connecting with selected telecommunications carriers in each  
country or region based on car location data. At the same time, in North  
America, Toyota Connected North America, Inc., established in collaboration  
with Microsoft Corporation, operates the Toyota Big Data Center (TBDC),  
which consolidates big data collected from cars, and engages in research  
and development leveraging big data. Toyota Connected North America also  
works in close coordination with Toyota Research Institute, Inc., a research  
organization focused on artificial intelligence.  
Key to the first arrow, connecting all cars, are our data communication  
modules (DCMs). In 2002, Toyota commercialized its DCMs and  
launched the G-BOOK service for Toyota vehicles. DCMs were then  
made a standard feature in Lexus cars, and Toyota launched the G-Link  
service in Japan before expanding it to North America and China. As the  
first step toward connecting all vehicles, Toyota plans to adopt common  
standards for its worldwide DCMs by 2019, equip virtually all passenger  
vehicles it sells in Japan and the United States with DCMs by 2020, and  
steadily equip more vehicles with DCMs in major markets around the  
world. By promoting the spread of connected cars, Toyota is expanding  
its points of contact with customers around the world, enabling it to pro-  
vide enhanced service.  
Going forward, as the number of connected cars and connected ser-  
vices increase, we expect the volume of data handled by the TBDC to  
increase dramatically. We are also at work on the development of next-  
generation smart center technologies to process the increasingly vast  
Revolutionizing Toyota’s Own Businesses  
with Connected Cars  
Becoming connected will change the very ways that cars interact with  
customers and society. Toyota will be creating millions of new contact  
points with customers and society around the world every year, enabling  
the roll out of a variety of new services and businesses.  
Mobility Service Platform  
Connecting cars and establishing a connected platform that will serve  
as information infrastructure is the first arrow of our Connected Strategy.  
The second and third arrows are aimed at expanding our businesses  
that utilize the platform. We are implementing the Connected Strategy  
not by firing the arrows in sequence, but by releasing them all virtually  
simultaneously.  
Governmental Offices,  
Ride-share operators  
Car-share operators  
Insurance companies  
Rental companies  
Taxi companies  
Ha:mo, Kirobo  
Olympics &  
Paralympics, etc.  
Toyota Financial  
Services  
Corporation  
In line with the second arrow, aimed at contributing to the good of  
customers and society while revolutionizing Toyota’s own businesses,  
we are already using big data collected from connected cars equipped  
with DCMs to provide a real-time traffic information service covering all  
of Japan. Using this data, Toyota provides information on which roads  
are passable by tracking where cars are actually going. This information  
was used during emergency response and recovery operations following  
the Great East Japan Earthquake and Kumamoto Earthquake.  
Currently, such big data is being fed back to design and quality con-  
trol divisions to help quickly identify and respond to problems with cars  
on the market and as a tool to enable them to make ever-better cars.  
Furthermore, we have launched the e-Care service, which uses data  
from individual cars to anticipate breakdowns or the need for servicing,  
encouraging customers to bring their cars to a dealership before prob-  
lems occur.  
Mobility Service Platform  
Dealers  
1
Open up API, * partner with various mobility services  
Finance &  
Payment  
Center  
Smart Key Box/  
Trans log  
Traffic/vehicle data  
Telematics insurance  
Fleet vehicle  
management  
Flexible lease  
Other API  
utilization  
Toyota Smart Center  
2
Basic telematics services  
(map update, agent, etc.) (CRM* quality control)  
Big data utilization  
Big data (TBDC)  
OTA* update  
Person/device  
verification  
3
of on-board software  
Global Communications Platforms  
DCM  
DCM  
DCM  
DCM  
DCM  
High-frequency  
maintenance  
*1 API: Application Program Interface Functions used for programming. App functions maybe used simply by calling these functions.  
*2 OTA: Software update ‘Over The Air’ by wireless transmission.  
*3 CRM: Customer Relationship Management  
1
3
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Long-term Strategy Electrification Information Intelligence  
Connected Strategy: Information  
To provide even greater value through cars, we are accelerating  
research aimed at generating dynamic maps* that contain information on  
lane-specific congestion and obstacles based on images collected by on-  
board cameras to provide more advanced driving assistance services.  
Toyota through the MSPF with a variety of companies and services to  
globally develop new services and markets, and thus enhance the diver-  
sity and sophistication of the value provided by cars in the mobility soci-  
ety of the future. Toyota will continue developing new growth strategies  
based on the MSPF.  
Toyota is working to build a platform utilizing data collected from  
cars. Connecting all the new cars that Toyota sells will enable data  
collection from more than 10 million additional cars every year. In the  
future, all kinds of information, including that from cars, will be inte-  
grated in the cloud. We believe this kind of big data technology is the  
key to building a rich mobility society. As it seeks to provide services  
that exceed customer expectations, Toyota is working with a wide  
range of partners, taking on the future with a start-up mindset.  
*
Map data based on a high-resolution (25 cm relative precision, 1:500 scale) map linked to constantly  
updated information about traffic restrictions, congestion, vehicle location, and other factors.  
Our first major initiative in this area is the development of telematics  
car insurance services in North America. We are providing multiple insur-  
ers with solutions that enable them to offer insurance based on scores  
generated from big data collected on policyholders’ driving distance and  
other driving patterns.  
Creating New Services through  
Our Mobility Service Platform  
At the center of the connected platform powered by the Toyota Smart  
Center will be the Mobility Service Platform (MSPF). The third arrow, cre-  
ating new mobility services, entails connecting big data collected by  
Furthermore, we are accelerating the creation and commercialization of  
new mobility services by implementing pilot testing around the world in  
collaboration with car sharing and ridesharing services and taxi operators.  
Uses of Big Data from Vehicles and Toyota’s Alliances with Diverse Partners  
Partnership with a Major U.S. Semiconductor Manufacturer to Develop Artificial Intelligence (AI) for Automated Driving  
Investment in a Mobility as a Service (MaaS) Company  
We are partnering with NVIDIA Corporation to develop automated driving technologies using AI, aiming to develop automated driving systems  
using NVIDIA’s graphics processing unit technology, which is well suited to deep learning.  
Toyota Financial Services Corporation, together with Aioi Nissay Dowa Insurance Co., Ltd., has invested in MaaS Global, a Finnish company develop-  
ing multi-modal services. MaaS Global is providing new services that enable efficient transportation combining wide-ranging means of transit, including  
taxis, rental cars, and other automobiles as well as trains, buses, and other forms of public transportation, alongside reservation and payment services  
through smartphone apps.  
Uses of Big Data from Vehicles  
Toyota has made an additional investment in Preferred Networks, Inc., to  
accelerate the joint research and development of automated driving  
technologies and other AI technologies in the mobility business field.  
Non-automobile manufacturing businesses  
Toyota established a company to support the development of telematics car  
insurance services in the United States in collaboration with Aioi Nissay  
Dowa Insurance Co., Ltd., and Toyota Financial Services Corporation.  
Automobile manufacturing business  
Driving  
Research  
assistance  
and  
Information  
Insurance and  
provision  
Toyota, Intel Corporation, Ericsson, DENSO Corporation , Toyota  
InfoTechnology Center, Co., Ltd., Nippon Telegraph and Telephone  
Corporation, and NTT DOCOMO, Inc. formed the Automotive Edge  
Computing Consortium, aimed at building a platform to support a variety  
of businesses necessary for the development of connected cars.  
Automated  
development  
driving  
finance  
Under the open innovation program TOYOTA NEXT, Toyota selected five  
partners for the joint development of people-centered services that will  
provide customers the experience of an exciting future to look forward to.  
services  
Toyota is collaborating with Line Corporation with the aim of creating  
new car-related services, such as voice-operated agent services, by  
linking the cloud-based AI platform Clova being developed by LINE with  
DCMs and smartphone apps using SDL.  
Vehicle data  
General data  
Data centers  
Toyota and Nippon Telegraph and Telephone Corporation are collaborat-  
ing on R&D related to ICT platforms for connected cars.  
Toyota is working with KDDI Corporation to build a global communica-  
tions platform not dependant on conventional roaming services to  
secure high quality, stable data transmission globally for communications  
between DCMs and the cloud, which is vital to connecting cars.  
Toyota and Ford Motor Corporation established the SmartDeviceLink  
(SDL) Consortium to promote industry standardization related to con-  
necting cars with smartphone apps.  
Sales and  
marketing  
Service and  
maintenance  
Transportation  
and mobility  
services  
Entertainment  
DCM  
Toyota jointly established Toyota Connected, Inc. with Microsoft  
Corporation with the aim of collecting and analyzing data from cars and  
using the results to inform product development.  
Toyota, KDDI Corporation, and Tokyo Hire-Taxi Association are implementing  
demonstration testing related to the transmission and use of high-volume driv-  
ing data from connected taxis.  
Toyota is collaborating with Grab, Inc., a major ride-hailing service company in  
Southeast Asia, in the area of ride-hailing.  
Toyota is developing a car share application for dealers and distributors and  
implementing pilot testing in Hawaii.  
Toyota and Uber Technologies, Inc., are collaborating in the area of ridesharing.  
1
4
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Long-term Strategy Electrification Information Intelligence  
Automated Driving and Utilizing AI: Intelligence  
To eliminate casualties from traffic accidents, we must develop safe  
driving systems that are highly effective in real-life situations as quickly as  
possible and promote their uptake as widely as possible. To do this,  
Toyota is promoting, in parallel, the development of advanced safety  
technologies and utilizing insights gained through such development to  
develop popularized technologies. We have already begun to put our  
active safety technologies on the market in such packages as Toyota  
Safety Sense and Lexus Safety System+. We plan to offer such packages  
as standard or optional features on almost all new Toyota and Lexus  
models sold in Japan, Europe, and the United States by the end of 2017.  
The mobility as a service (MaaS) market, including car sharing and  
rideshare services, is expanding. As a mobility service platform provider,  
Toyota is actively exploring this market’s possibilities. We believe that  
mobility service platforms will accelerate the development of automated  
driving technologies and help bring the freedom and joy of movement to  
all people, including those who cannot drive. Going forward, the spread  
of automated driving technology through MaaS will enable the collection  
of enormous volumes of data, which is extremely valuable to the further  
development of automated driving systems, giving rise to a virtuous  
cycle that will provide customers with safer, more convenient, more  
affordable transportation services.  
Toyota’s Unique Approach to Automated Driving  
Since the 1990s, Toyota has engaged in automated driving technology  
research and development aimed at contributing to the complete elimi-  
nation of traffic casualties. Today, Toyota is advancing development in  
this area based on its Mobility Teammate Concept. This concept is an  
expression of Toyota’s unique approach to automated driving and is built  
on the belief people and vehicles can work together in the service of  
safe, convenient, and efficient mobility.  
As implied by the word “partner,” the inclusion of people is central to  
this approach, based on our belief that people should have choices. The  
true value of automated driving technologies, we believe, lies not in the  
technology itself, but in the social value it creates—helping to create a  
rich mobility society in which everyone can enjoy safe, convenient, and  
enjoyable transportation.  
Moreover, we believe that the most important factor in the develop-  
ment of automated driving is safety. This conviction is in line with our  
long-held stance of prioritizing the improvement of safety with the ulti-  
mate goal of eliminating casualties from traffic accidents. To create a  
safe mobility society, Toyota implements three-pronged initiatives aimed  
at developing safe cars, raising awareness among people, and improving  
the traffic environment while also pursuing real-world safety by utilizing  
information from actual accidents in product development.  
WEB  
Initiatives for Improving Traffic Safety (Sustainability Data Book 2017, p. 11)  
Our Guiding Development  
Philosophy  
Developing and Promoting the Use of Advanced Technologies  
Advanced technologies  
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Toyota’s unique approach to  
automated driving is built on  
the belief people and vehicles  
can work together in the ser-  
vice of safe, convenient, and  
efficient mobility.  
Popularized  
technologies  
1
5
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Long-term Strategy Electrification Information Intelligence  
Automated Driving and Utilizing AI: Intelligence  
Moreover, the Mobility Teammate Concept’s approach to safety and  
communication goes beyond the relationship between driver and car to  
Specific Approaches to Automated Driving  
R&D Framework and Collaboration with Stakeholders  
encompass interaction with fully autonomous vehicles and others shar-  
ing the road, including pedestrians, bicyclists, and other drivers.  
In the near term, Toyota is working to bring the two vehicle systems  
below, which offer automated driving capabilities, to market.  
Under the Mobility Teammate Concept, Toyota is developing automated  
driving systems based on two approaches: Guardian and Chauffeur.  
Guardian is a unique Toyota approach that assumes that a human will  
drive the car, while automated driving systems operating alongside the  
driver provide support when needed, such as when the car is in danger  
of collision, to protect the car’s passengers. This kind of system might  
detect, for example, that the driver is distracted and, after giving a warn-  
ing, brake and steer to allow the car to safely negotiate a curve.  
Chauffeur refers to automated driving at level four or five autonomy as  
defined by the U.S. non-profit SAE International, and does not assume a  
human driver. Systems designed under this approach would allow, for  
example, the vehicle to drive autonomously while avoiding obstacles and  
to safely change lanes without human input to avoid obstacles in the  
road ahead even if there are other cars traveling at the same speed in  
adjacent lanes.  
Toyota believes that the development of automated driving technologies  
and the use of big data with artificial intelligence (AI) technologies can  
solve a range of issues faced by society as well as promote the realiza-  
tion of a sustainable future mobility society. To this end, we are seeking  
out partners who share these aspirations around the globe and acceler-  
ating a wide range of initiatives.  
Vehicle Systems with Automated Driving Functions  
Launch  
Features  
target  
Toyota established Toyota Research Institute, Inc. (TRI) in the United  
States to reinforce its AI research. Under the direction of Dr. Gill Pratt,  
previously program manager at the Defense Advanced Research  
Projects Agency (DARPA), TRI is advancing AI research toward the fol-  
lowing four targets.  
The Highway Teammate will enable driver-  
supervised automated driving on express-  
Highway  
ways that includes merging onto and exiting  
expressways, maintaining and changing  
lanes, and maintaining appropriate distance  
from other vehicles  
2020  
Teammate  
1. Enhance the safety of automobiles with the ultimate goal of creating a  
car that is incapable of causing a crash.  
2. Increase access to cars for those who otherwise cannot drive, includ-  
ing older persons and those with special needs.  
The Urban Teammate will enable the use of  
the Highway Teammate’s functions on regu-  
lar roads. In addition to detecting people  
and bicycles around the vehicle, it will use  
map data and visual data from intersections  
and traffic lights to obey local traffic rules.  
The Mobility Teammate Concept aims to give people the freedom of  
choice by allowing them to enjoy the benefits of automated driving tech-  
nologies while still allowing them to drive safely, enjoyably and freely  
when they wish. Drivers will be able to choose Chauffeur mode for some  
situations, such as expressway and long-distance travel, and Guardian  
mode for others, such as for low-speed and short-distance trips.  
3. Translate Toyota’s expertise in creating products for outdoor mobility  
into products for indoor mobility.  
Urban  
Early 2020s  
Teammate  
4. Accelerate scientific discovery by applying techniques from artificial  
intelligence and machine learning.  
Also in the United States, Toyota Connected North America, Inc. (for-  
merly Toyota Connected, Inc.), established in collaboration with Microsoft  
Corporation, operates the Toyota Big Data Center, which consolidates  
collected data, and engages in research and development aimed at  
using big data for a variety of services.  
Toyota’s Approaches to Automated Driving  
Guardian  
Chauffeur  
Furthermore, to reduce traffic accident causalities, Toyota’s  
Collaborative Safety Research Center (CSRC), which engages in joint  
research with North American universities, hospitals, and research insti-  
tutions, launched CSRC Next, a new five-year program, in January 2017.  
Under this program, CSRC has partnered with eight leading research  
institutions in North America to set up 11 research projects focused on  
safely transitioning to emerging modes of mobility by addressing the  
opportunities and challenges presented by evolving vehicle technologies.  
Provides driving support when needed, Achieves automated driving at level  
such as when the car is in danger of  
collision, to protect the car’s passen-  
gers; assumes a human driver  
four or five autonomy as defined by the  
U.S. non-profit SAE International; does  
not assume a human driver  
The same sensors and cameras will be used for both approaches  
TRI Advanced Safety Research Vehicle - Platform 2.1  
1
6
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Long-term Strategy Electrification Information Intelligence  
Automated Driving and Utilizing AI: Intelligence  
With these organizations, Toyota is advancing cutting-edge research,  
working to quickly bring the goal of zero casualties from traffic accidents  
closer to reality.  
areas, such as basic infrastructure and systems, cooperation with a wide  
range of actors to create solutions is an effective way forward. Building  
Toyota’s Concept of the Cars of the Future  
on that shared foundation, companies can then advance development  
individually, competing to better allow customers to move about safely,  
freely, and conveniently; we believe that this approach will be efficient  
and benefit customers and society.  
In January 2017, Toyota unveiled the Concept-i, a concept car  
developed with the aim of building a new driver-vehicle relationship  
in which artificial intelligence (AI) enables cars to understand the  
driver, allowing people and cars to grow together as partners.  
The Concept-i aims to be a beloved car of a new era based on the  
idea that cars are among the most beloved of manufactured goods.  
Combining technology that understands people with automated  
driving and agent technologies, the Concept-i provides drivers with  
safety and peace of mind as well as new “Fun to Drive” experiences  
that enrich the enjoyment of transportation. For example, to provide  
safety and peace of mind, in addition to monitoring the car’s exter-  
nal conditions, the Concept-i assesses the driver’s condition using  
technology that understands people and monitors the reliability of  
the driver and the car. If the car’s reliability is high and the driver is  
overcome by a dangerous or high-stress situation, for example, the  
Concept-i will decide that support from the car is deemed neces-  
sary and switch to automated driving. With such functions, the  
Concept-i embodies Toyota’s Mobility Teammate Concept, which  
envisions a future in which people and vehicles monitor and help  
one another.  
Furthermore, in July 2017, TRI invested $100 million to establish a  
venture capital fund to provide funding to start-ups in the fields of artifi-  
cial intelligence, robotics, autonomous mobility, and data and cloud  
technology. The fund, operated through Toyota AI Ventures, newly estab-  
lished by TRI, will feature decision-making by a dedicated management  
team with abundant investment knowledge and experience, operating  
separately from TRI’s R&D operation. In addition to considering unsolicit-  
ed pitches made by investment candidates, the fund aims to establish  
an investment model in which it identifies key research challenges and  
then supports the creation of new companies to solve them.  
Toyota’s ultimate goal in developing automated driving technolo-  
gies is not simply to create autonomy for cars, but to expand autono-  
my for people—to create a world in which mobility is safe,  
convenient, enjoyable, and available to everyone. Safety is our top-  
most priority as we pursue this goal. We believe that we can enhance  
safety by building partnerships between drivers and their cars.  
Even in a future where driving is automated, we believe that cars  
will continue to be loved. Toyota believes that safe and fun auto-  
mated driving technologies have the potential to expand freedom of  
movement for all and bring cars and people even closer together.  
Legal and regulatory updates, social system reform, and public accep-  
tance—there are numerous hurdles, varying by country and region, on  
the road to realizing and popularizing automated driving. Given this,  
Toyota believes that coordination across national and regional boundar-  
ies involving a wide range of stakeholders, including those not directly  
connected to the traditional auto industry, is crucial. In non-competitive  
WEB  
Whitepaper on Automated Driving  
Toyota plans to conduct road tests of vehicles equipped with  
some of the functions presented at Tokyo Motor Show 2017 by  
around 2020.  
Automated Driving Technology R&D Framework  
Collaborative Automated Driving Development  
Research aimed at furthering the  
Massachusetts  
development of automated driving  
Institute of  
technologies through projects ranging  
Technology  
from autonomy to self-awareness  
Research projects investigating  
human-computer and human-robot  
Europe  
Stanford  
interactions, particularly focusing on  
the development of innovative and  
impactful approaches, algorithms and  
data  
Toyota Research on  
University  
Automated Cars in  
Europe (TRACE)  
Japan  
Toyota Motor Corporation:  
Advanced R&D and  
Engineering Company  
Connected Company  
Toyota Central  
North America  
Toyota Research Institute, Inc. (TRI)  
Toyota Motor North America Research and  
Development (TMNA R&D)  
Toyota Collaborative Safety Research  
Center (CSRC)  
Research focused on enhanced driv-  
ing safety, partner robotics, indoor  
mobility, automated driving, and stu-  
dent learning and diversity  
University of  
Michigan  
R&D Labs., Inc.  
TOYOTA Connected Corporation  
Toyota Connected North America, Inc.  
Toyota InfoTechnology Center, U.S.A.,Inc.  
Concept-i  
1
7
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
At a Glance  
History  
At a Glance  
Financial Highlights for the Year Ended March 31, 2017 (Consolidated)  
Net revenues/YoY change  
Operating income/Ratio of operating  
income to net revenues  
Net income*/Ratio of net income to  
net revenues*  
R&D Expenses/YoY change  
Capital Expenditures/YoY change  
¥
27,597.1billion  
¥1,994.3billion  
¥1,831.1billion  
¥1,037.5billion  
¥-18.1billion  
¥1,211.8billion  
¥-80.6billion  
-2.8%  
7.2%  
6.6%  
*
Net income attributable to Toyota Motor Corporation  
Global Perspective/Data by Region  
Number of Plants and  
Manufacturing  
Companies  
Distributors*  
R&D Sites*  
Number of Employees Total Vehicle Production  
Total Vehicle Sales  
8,970,860  
(Consolidated, FY2017)  
3
64,445  
8,975,509  
(
Consolidated,  
(
As of February 28, 2017)  
(As of December 31, 2016)  
(As of March 31, 2017)  
as of March 31, 2017)  
(Consolidated, FY2017)  
Japan  
North America  
Europe  
1
1
6
1
9
4
9
5
5
3
3
4
1
58  
13  
5
%
%
%
%
%
46  
23  
7
%
%
%
%
%
25  
32  
10  
18  
15  
%
%
%
%
%
29  
20  
Asia excluding Japan  
Other  
2
17  
7
19  
5
113  
*Number of bases for Toyota and Lexus brands  
1
8
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
At a Glance  
History  
History  
TRI established (2016)  
Toyoda Model AA passenger  
car launched (1936)  
Toyopet Crown launched  
(1955)  
Corolla launched  
(1966)  
Celica launched  
(1970)  
Soarer launched  
(1981)  
Lexus LS400 launched  
(1989)  
Prius launched (1997)  
MIRAI launched (2014)  
1
0,000  
8
6
4
2
,000  
,000  
,000  
Domestic/Overseas Vehicle Production (Thousands of units)  
Including Daihatsu and Hino brands since 2002)  
(
Domestic  Overseas  
,000  
0
Toyota Motor Co., Ltd. established (1937)  
Labor disputes (1950)  
Five Main Principles of Toyoda established (1935)  
 Kanban method adopted (1963)  
 NUMMI established (1984)  Guiding Principles at  
 The Toyota Way 2001  Recall issues  
Toyota adopted (1992) adopted (2001) (2009–2010)  
 Toyota Global Vision adopted  
2011)  
(
 Total Quality Control (TQC) introduced (1961)  
 Toyota Motor and Toyota Motor Sales merged with TMC (1982)  
 Losses (FY 2009)  
1
930 1940  
1950  
1960  
1970  
1980  
1990  
2000  
2010  
Rio Earth Summit (1992)  
 The Great East Japan Earthquake,  
Thailand floods (2011)  
World War II (1939-1945)  
 Rapid economic growth period  
in Japan (1960s-1970s)  
 Oil crisis (1973 & 1979)  
 Berlin Wall comes down  
(1989)  
Kyoto Protocol adopted (1997)  
 UN SDGs adopted (2015)  
Tighter control on exhaust  
emissions (1970s)  
 U.S.-Japan trade friction  
(1980s)  
 Trade friction surrounding cars (1990s)  
 The 2008 financial crisis (2008)  
Toyota’s roots and entry  
into the automobile industry  
Establishing the Toyota identity and  
innovating to resolve social issues  
A series of challenges and  
the expansion of globalization  
Toward the future of  
a new mobility society  
Sakichi Toyoda invented a weaving machine that included  
Jidoka (automation with human wisdom) functionality  
 Toyota organized its mass-production structure while estab-  
lishing a method for quality control by building quality through  
processes and the Toyota Production System  
 In response to trade friction between Japan and the U.S.,  
Toyota started its first overseas mass-production project,  
NUMMI, a joint corporation with GM  
Toyota regards the tremendous changes in the automotive  
industry as opportunities. In accordance with this view, we are  
working to make ever-better cars and to implement a strategic  
shift toward electrification, information, and intelligence in order  
to build new business models. In these ways, we will not only  
continue to evolve our existing car manufacturing business, but  
expand the scope of innovation to encompass social platforms  
to meet society’s needs and technological platforms, such as AI,  
that extend beyond cars, to provide broad-ranging value that  
exceeds customer expectations as we work to create the mobility  
society of the future.  
Alongside the launch of Toyota’s first passenger car, the  
Toyoda Model AA, Kiichiro Toyoda established Toyota Motor  
Corporation, foreseeing future motorization  
 Regarding air pollution which had become a serious social  
issue, Toyota took on problems that could not be solved just  
by working with existing technologies, responding to the  
world’s strictest exhaust gas regulations (at the time) with  
innovation  
 Before concern about global warming was widespread,  
Toyota took on the challenge of developing and mass-pro-  
ducing the world’s first commercial hybrid vehicle, the Prius  
Toyota used Genchi Genbutsu (on-site hands-on experience) to  
carry out Kaizen (improvement), maintaining the Customer First  
spirit when responding to initial-stage defects  
 Toyota expanded its overseas production in anticipation of the  
future motorization of emerging countries. In 2007 its overseas  
production volume exceeded that of domestic production  
Having experienced the first and second oil crises, Toyota  
worked to reduce resource and energy use, and its cross-  
functional team implemented cost improvement initiatives  
Toyota incorporated the Just-in-Time concept in building new  
plants, aiming to control all aspects of production with assem-  
bly-line operation  
 When faced with losses incurred due to the financial crisis,  
recall issues, the Great East Japan Earthquake, and flooding  
in Thailand, Toyota overcame each difficultly through team-  
work and by following the Customer First policy  
Labor disputes eventually became the basis for mutual  
respect between workers and employers  
WEB  
75 Years of Toyota  
1
9
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Initiatives for Sustainable Growth  
About Our Tree Icon  
Toyota Values  
Toyota is implementing Visionary  
represents our stable base of business that  
supports these efforts, and the tree’s roots  
are the Toyota Values.  
Toyota strives to implement a positive cycle of making ever-better cars that exceed customer expecta-  
tions, enriching lives of communities, being rewarded with the smiles of customers and communities  
and thus reinforcing its stable base of business. Through this cycle, Toyota aims to grow sustainably in  
concert with society.  
Management based on the Toyota Global  
Vision. We use the image of a tree to sym-  
bolize this approach. The fruits of the tree  
are our contributions to making ever-better  
cars and the enrichment we bring to the  
lives of communities, the tree’s trunk  
The tree icon in the upper right corner of  
each page of this section shows the con-  
nection of the content presented to  
Toyota’s Visionary Management.  
Even as the business environment transforms and new challenges arise, Toyota will leverage the qualities,  
honed over time, that make it unique as it shifts to a longer term strategic perspective in order to maintain  
and enhance this positive cycle. By doing so, we will provide value to society in the forms of safety and  
peace of mind, environmental sustainability and Waku-doki (excitement and exhilaration that wows you).  
More details Toyota Global Vision, p. 22  
Business  
The Value Toyota Creates  
Environment  
Elimination of  
traffic accident  
casualties  
Freedom of  
mobility for everyone  
Changes  
Strategic Shifts  
Safety and  
Individual desires/  
Societal demands  
Electrification  
Information  
Intelligence  
Peace of Mind  
Lifestyle changes  
Toyota Safety Sense  
(
Collision Avoidance  
Support Package)  
Integrated Safety  
Management Concept  
Environmental  
problems  
Fruit  
Fruit  
Welcab  
Enriching  
Lives of  
Communities  
Raising awareness of road  
safety and ecological driving  
Ever-Better  
Cars  
Urbanization  
Personal mobility  
Automated driving  
Mobility Service  
Platform (MSPF)  
ITS Connect  
road/car and car/car  
communications)  
(
Ever-Better Cars  
Enriching Lives of  
Communities  
Trunk  
Human Support  
Robot  
Stable Base  
of Business  
Environmental initiatives  
Supporting sports  
Technological  
innovation  
Environmental  
Sustainability  
Passing down  
expertise  
Toyota Production  
System (TPS)  
Waku-doki  
Intelligent  
technologies  
(
excitement and exhilaration  
Vehicle  
development  
that wows you)  
Zero CO  
emissions  
2
Roots Toyota Values  
Recycling  
Renewable  
energy  
IoT  
The Five Main Principles of Toyoda  
The Guiding Principles at Toyota  
The Toyota Way  
MIRAI (FCV)  
Prius PHV  
Bringing  
the excitement  
of cars to  
Lexus  
Net positive  
society  
in harmony  
with nature  
the world  
Robotics  
Working toward  
a hydrogeh society  
Motor sports  
FC buses  
New wonder and  
ex
hilaration  
2
0
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Initiatives for Sustainable Growth  
Toyota Values  
emissions to help meet the Paris Agreement* goal of  
keeping global warming below 2°C, but to have a net  
positive impact on the environment.  
sound relationships with stakeholders through open,  
ensure compliance, carry out social contribution  
activities and address environmental problems.  
In April 2015, this framework was revised to  
emphasize corporate value enhancement, an  
approach that makes CSR an integral part of man-  
agement. This change was aimed at integrating the  
specialized CSR-focused discussions that had until  
then been confined to the CSR Committee into  
broader discussions of overall management and  
business activities. To this end, the functions of the  
CSR Committee were transferred to the Corporate  
Planning Meeting and Corporate Governance  
Meeting. The Corporate Planning Meeting, under the  
Shareholders’ Meeting and Board of Directors, takes  
a wide range of social issues into account when con-  
sidering growth and business strategy. The  
Toyota’s Approach to Sustainable Growth  
fair communication in order to contribute to the sus-  
tainable development of society and the planet. As  
our businesses develop, our communications with  
stakeholders also broaden and deepen. By working  
always hand-in-hand with stakeholders and growing  
together, Toyota consistently provides the three  
forms of value listed above.  
Toyota has taken the initiative in contributing to the  
sustainable development of society and the planet  
through all its business activities. Cars have provided  
freedom of movement but have also had a wide  
range of other social and environmental consequenc-  
es. Toyota bears this in mind and listens closely to  
customers and communities as it seeks to achieve  
harmony between individuals, society and the global  
environment through monozukuri (manufacturing).  
Looking more closely at, for example, our environ-  
mental efforts, we are implementing initiatives under  
the Toyota Environmental Challenge 2050 as a top-  
priority management issue. Specifically, we are work-  
ing to help resolve major global environmental issues,  
including climate change, water scarcity, resource  
depletion and biodiversity degradation. As part of  
*
The Paris Agreement, reached in December 2015, was negotiated at  
the 21st yearly session of the Conference of the Parties (COP 21) to  
the United Nations Framework Convention on Climate Change, held  
in Paris. The agreement set the long-term goal of limiting global  
warming to well below 2°C compared with pre-industrial levels and  
calls for net zero anthropogenic greenhouse gas emissions to be  
reached during the second half of the 21st century.  
Stakeholder Engagement  
WEB  
(Sustainability Data Book 2017, p. 74)  
Toyota is also utilizing its strengths to help solve  
Toyota’s Implementation Framework  
global social problems in line with the United Nations  
Sustainable Development Goals (SDGs), promulgat-  
ed in January 2016. In addition to addressing climate  
change (in line with SDG 13), Toyota is working to  
reduce traffic accident injuries and deaths (SDG 3)  
and to promote sustainable community building and  
improved mobility (SDG 11). Furthermore, Toyota  
places value on all stakeholders in the management  
of its businesses and strives to maintain and develop  
Toyota’s implementation framework for sustainable  
development includes the Corporate Planning  
Meeting and the Corporate Governance Meeting,  
which carry out their respective activities from a long-  
term, Company-wide perspective.  
Corporate Governance Meeting serves to oversee  
business operations and makes decisions regarding  
the governance framework under which such strate-  
gies are implemented.  
Toyota established a CSR Committee in October  
2007 to coordinate and implement CSR activities.  
With guidance from this committee, Toyota works to  
this, we are aiming to not only achieve net zero CO  
2
Helping Solve Global Social Problems  
Together with Our Stakeholders  
Implementation Framework  
Local communities  
Global society  
National and  
local governments  
Media  
Shareholders’ Meeting  
Board of Directors  
Economic  
NPOs/NGOs  
International  
organizations  
organizations  
Industry  
organizations  
Waku-doki  
Environmental  
Sustainability  
(excitement and  
exhilaration that  
wows you)  
Academic  
communities  
Research  
institutions  
Safety and  
Peace of Mind  
Employees  
Corporate Planning Meeting  
Corporate Governance Meeting  
Chairman:  
Chairman:  
Business  
partners  
Shareholders  
Executive Vice President Shigeki Terashi  
Executive Vice President Shigeki Terashi  
Customers  
Basic corporate policy aimed at con-  
tributing to sustainable development  
Overall management of corporate  
ethics, compliance and governance  
Sustainable growth strategies for  
corporate value enhancement  
Identification of and response to major  
risk management issues  
Social contribution and identification of  
and response to environmental and  
other social issues  
Planning and implementation of CSR  
activities  
2
1
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Corporate Philosophy  
Toyota Values  
In all of its business activities, Toyota aims to contribute to the creation of a more affluent society and  
earn the trust of stakeholders as a good corporate citizen.  
established in 2001, laying out values and business  
practices that everyone working at Toyota around the  
world should embrace. The Toyota Way thus clearly  
articulates and facilitates the global sharing of values  
and practices that had previously been passed down  
only as implicit knowledge.  
Respect for people entails respect for all our  
stakeholders and working to achieve business suc-  
cess by promoting the growth of employees.  
Company’s losses following the global economic  
crisis of 2008 and the series of recalls in 2010. We  
are implementing a positive cycle of making ever-  
better cars that exceed customer expectations,  
enriching lives of communities, being rewarded with  
the smiles of customers and communities and thus  
reinforcing our stable base of business. By maintain-  
ing and enhancing this cycle, we aim to continuously  
provide value to society in the forms of safety and  
peace of mind, environmental sustainability and  
Waku-doki (excitement and exhilaration that wows  
you) while enhancing Toyota’s corporate value.  
The Guiding Principles at Toyota and  
Their Implementation  
The Five Main Principles of Toyoda have been  
Rewarded with a Smile by Exceeding Your  
Expectations.  
The Toyota Global Vision  
passed down since Toyota’s founding as the core of  
its management. These principles embody the think-  
ing of the Toyota Group’s founder, Sakichi Toyoda. In  
The Toyota Way’s main pillars are the concepts of  
continuous improvement and respect for people,  
with the keywords of taking on challenges, Kaizen,  
and Genchi Genbutsu (onsite, hands-on experience)  
under the former and respect and teamwork under  
the latter. Continuous improvement means never  
being satisfied with the status quo and always doing  
our utmost to create even greater added value.  
1
992, they were reorganized in light of changes in  
The Toyota Global Vision, published in March 2011,  
articulates the kind of company that Toyota aspires  
to be and the values that it esteems as a common  
rallying point for the entire Company and as a state-  
ment to Toyota’s customers and society at large. The  
vision took on particular meaning in light of the  
society and business structure to create the Guiding  
Principles at Toyota.  
The Guiding Principles at Toyota lay out the kind of  
company we want to be. Building on this, the Toyota  
Way 2001(hereinafter called the “Toyota Way”) was  
Corporate Principles  
WEB  
(Sustainability Data Book 2017, p. 5)  
The Two Pillars and Five Keywords of the Toyota Way  
Toyota Global Vision  
Enriching Lives of  
Ever-Better Cars  
Communities  
exceed customer expectations  
Rewarded with a smile  
by exceeding your expectations  
Fruit Develop vehicles which  
Fruit  
Contribute to communities  
Contribute to the future of mobility  
Continuous  
Improvement  
Toyota will lead the way to the future of mobility,  
enriching lives around the world with the safest  
and most responsible ways of moving people.  
Through our commitment to quality,  
Respect  
for People  
Sustainable  
Growth  
Challenge  
We form a long-term vision, meeting  
challenges with courage and  
creativity to realize our dreams.  
constant innovation and respect for the planet,  
we aim to exceed expectations  
Respect  
Kaizen  
Stable Base of  
Business  
Trunk  
We respect others, make every effort  
to understand each other, take  
responsibility and do our best to  
build mutual trust.  
We improve our business operations  
continuously, always driving for  
innovation and evolution.  
and be rewarded with a smile.  
Roots Toyota Values  
The Five Main Principles of Toyoda /  
The Guiding Principles at Toyota /  
The Toyota Way  
We will meet challenging goals  
Genchi Genbutsu  
Teamwork  
by engaging the talent and passion of people,  
who believe there is always a better way.  
We practice genchi genbutsu... go  
to the source to find the facts to  
make correct decisions, build con-  
sensus and achieve goals at our  
best speed.  
We stimulate personal and profes-  
sional growth, share the opportuni-  
ties of development and maximize  
individual and team performance.  
WEB  
Toyota Global Vision  
2
2
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Making Ever-better Cars (TNGA)  
Toyota Values  
In line with its Customer First policy, Toyota  
strives to make ever-better cars that surpass cus-  
tomer expectations.  
customers will love their cars for year and years. We  
For example, the C-HR shares a platform (labeled  
“total optimization” in the diagram below) with the  
Prius, also in the C-segment. In contrast to the  
Prius’s development concept, beautiful hybrid, the  
C-HR was designed in line with the development  
concept of responsive driving performance, with  
a focus on performance-enhancing features unique  
to the C-HR. The C-HR’s exterior architecture fea-  
tures a distinctive diamond theme, and its styling is  
enjoying considerable popularity in the rapidly grow-  
ing compact SUV market.  
expect these initiatives to cut development resource  
requirements by about 20%, permitting greater rein-  
vestment in enhancing quality and product appeal  
and thus accelerating a virtuous cycle, enabling us to  
deliver ever-better cars faster than ever before.  
TNGA comprises two main aspects: total optimiza-  
tion and individual optimization. Total optimization  
entails exhaustively enhancing cars’ basic perfor-  
mance and implementing smart sharing of the results,  
while individual optimization is achieved through the  
exacting design of each model by a chief engineer,  
who acts as development leader, in line with each  
region’s market needs and customer preferences.  
TNGA Accelerates Our Efforts to  
Make Ever-better Cars  
The automobile business is in the midst of tre-  
mendous change. In the automobile manufactur-  
ing business, Toyota’s most important business  
today, we seek to make cars even more appeal-  
ing so that they will be loved by customers for  
years and years. To this end, we are implement-  
ing Company-wide structural innovation across  
our global car making business. In terms of cor-  
porate structure, we have adopted a product-  
based in-house company system with the aim of  
more quickly responding to customer demand.  
Since its founding, Toyota has developed  
With the aim of making ever-better cars, Toyota is  
implementing a program of structural innovation it  
calls the Toyota New Global Architecture (TNGA).  
TNGA is how we are changing the basic architecture  
of our cars, entailing the integrated development of  
new powertrain units (engines, transmissions, and  
HV units) and platforms (chassis) from the ground up.  
By doing so, TNGA is aimed at dramatically improv-  
ing basic functionality—propulsion, turning, and stop-  
ping—and enhancing product appeal so that  
Toyota began the TNGA initiatives with the fourth-  
generation Prius (launched in Japan in December  
2015), followed by horizontal expansion within the  
unique methods and values, such as the Toyota  
Production System (TPS) and Kaizen (improve-  
ment), handing them down as sources of com-  
petitiveness. Going forward, while we will leverage  
these strengths, we will not be bound by prece-  
dent as we endeavor to make ever-better cars.  
The Integrated TNGA Cycle  
Making Cars under TNGA  
Reinvestment by  
Streamlining  
Positive cycle of making  
ever-better cars  
Individual optimization  
Aspects of cars  
tailored to  
Making distinctive  
cars  
customer tastes  
Well-built  
Cars  
Enhance basic  
and product  
performance  
Ever-Better Cars  
to Customers  
More timely delivery  
of improved products  
Total optimization  
Total optimization  
through  
standardization  
Making better  
products and  
practicing smart  
sharing  
Working together  
consistently from  
Smart  
Monozukuri  
(Manufacturing)  
planning and  
purchasing  
through  
Smart  
Sharing  
production  
The Idea of  
Grouping  
Development  
Collaboration at  
production sites  
including  
Prius  
suppliers  
C-HR  
Creating  
distinctive cars  
based on  
Prius PHV  
common  
platforms  
C-segment  
Expanded TNGA  
to the Camry (D-segment)  
2
3
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Making Ever-better Cars (TNGA)  
Toyota Values  
C-segment to include the C-HR (launched in Japan  
in December 2016) and Prius PHV (launched in  
Japan in February 2017). Leveraging the know-how  
gained from these earlier releases, we released the  
new Camry (launched in Japan and the United States  
in summer 2017) in the D-segment, expanding the  
range of car types produced under the TNGA.  
under the theme “Direct & Smooth.” Through this  
approach, we have developed powertrain units that,  
by themselves, improve power performance approxi-  
mately 10% and fuel economy approximately 20%. In  
terms of production efficiency, we are globally unify-  
ing processing and assembly standards as well as  
process and equipment specifications in order to cre-  
ate a global architecture that will be able to quickly  
and flexibly respond to customer needs. Looking at  
development efficiency, to take the example of  
engines, we are unifying the design of combustion  
chambers and cylinders while achieving engine varia-  
tion using different combinations of cylinder volume  
and number of cylinders, thus promoting integration  
and reducing the types of engines under develop-  
ment by approximately 40%.  
Using TNGA-based modular development, in the  
five years leading up to 2021, Toyota plans to intro-  
duce a vehicle lineup that consists of 37 variations of  
19 models to meet diverse driver needs. Beginning  
with the new Camry, Toyota will steadily increase the  
lineup of cars incorporating the new powertrains,  
aiming for such vehicles to account for 60% or more  
of all new vehicles sold in 2021 on a non-consolidated  
basis (in Japan, the United States, Europe and  
China). We estimate that the increased fuel economy  
of the new powertrains alone will reduce the CO  
emissions from the cars sold by Toyota on a non-  
consolidated basis in 2021 by at least 15%.  
its development of hybrid technologies (electrification  
technologies), such as those used in electric motors,  
batteries, and power control units (PCUs).  
2
Going forward, to produce greater results than  
ever using limited resources, we believe that we must  
implement business innovation, and we plan to care-  
fully review the technologies we have with the aim of  
further acquiring technologies through in-house cre-  
ation while sharing technologies within the Toyota  
Group and expanding areas of joint development. By  
strengthening coordination within the Group and effi-  
ciently utilizing resources, we aim to quickly establish  
new technologies, enhance the collective ability of  
the Group, speed up development, and increase  
scale through the proliferation and expansion of envi-  
ronmental technologies.  
Furthermore, to advance electrification and speed  
up the development of hybrid technologies, which  
are at the core of PHVs, FCVs, and EVs, we plan to  
increase the number of personnel involved in hybrid  
technology development by approximately 30%  
by 2021.  
Reinforcing the Powertrain Development  
Framework  
As part of the Toyota Environmental Challenge 2050,  
to help conserve the global environment, Toyota is  
working toward the goal of reducing its global aver-  
age new vehicle CO2 emissions by 90% from its  
2010 global level.  
Conventional engine-powered vehicles account for  
the vast majority of vehicles currently on the market, and  
even hybrid vehicles (HVs) and plug-in hybrid vehicles  
(PHVs) have internal combustion engines. Toyota there-  
fore believes that the further technological development  
of conventional engines and transmissions, which will  
remain dominant for some time to come, is a sure,  
steady, realistic, and effective means of reducing  
Powertrain Development  
One specific initiative under TNGA is the develop-  
ment of new powertrains, which form the core of the  
automobile, that have a lower center of gravity, thus  
promoting both excellent driving performance and  
excellent environmental performance.  
Our approach to powertrain development aims to  
simultaneously enhance product marketability and  
improve production and development efficiency. To  
enhance product appeal, we are, of course, working  
to ensure excellent environmental performance while  
also seeking boost driving performance by focusing  
development on customers’ sensory experiences  
CO  
2 emissions. At the same time, to advance the  
electrification of vehicles, Toyota must also accelerate  
Dynamic Force Engine (2.5-liter) in the New Camry  
TNGA Powertrain Adoption Plan  
TNGA Powertrains’ Environmental Contribution  
(% of total sales in Japan, the United States, Europe and China)  
(
%)  
 TNGA  Other  
1
00  
80  
60  
40  
20  
0
TNGA  
HV  
Conventional  
engine-powered  
cars  
TNGA  
TNGA  
PHV  
2
Steady reduction in CO emissions  
using TNGA powertrains  
FCV  
EV  
2016  
2017  
2018  
2019  
2020  
2021  
2010  
2020  
2050  
2
4
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Making Ever-better Cars (TNGA)  
Toyota Values  
between R&D and production engineering to speed  
up technological development. This company works  
with Toyota Central R&D Labs., Inc., Toyota Research  
Institute, Inc. (TRI), and the Frontier Research Center  
on cutting-edge research, exploring the possibilities  
of future automotive technology as it drives develop-  
ment. In addition, this company creates technological  
scenarios as global benchmarks to help Toyota  
understand how to achieve its vision for the future.  
Moreover, the Advanced R&D and Engineering  
Company supports development at the product-  
based in-house companies through its innovative  
technological development.  
In April 2017, we established GAZOO Racing  
Company, creating a framework for building up motor  
sports technical capabilities to serve as know-how  
for adding flavor and spice to driving. Using this  
know-how, we aim to develop and release cars that  
offer customers true Waku-doki (excitement and  
exhilaration that wows you). Taking a Genchi Genbutsu  
with a rigorous focus of the customer’s perspective.  
As part of such initiatives, we are encouraging healthy  
competition between in-house companies, such as  
that related to new compact vehicle projects between  
the Emerging-market Compact Car Company and  
Toyota Compact Car Company.  
Going forward, we will continue working to make  
ever-better cars that exceed customer expectations,  
seeking to translate structural reforms into opportuni-  
ties to improve ourselves based on the belief that the  
process of Kaizen (improvement) never ends and that  
innovation is created only though steadfast, ongoing  
Kaizen.  
(onsite hands-on experience) approach rather than  
relying solely on data, we are positioning motor sports  
at the heart of our efforts to make ever-better cars.  
Each in-house company, due to its integrated oper-  
ations, bears the final responsibility for product reve-  
nue. To strengthen this system, in September 2017,  
we reorganized the Cost KAIZEN Division (now the  
Cost KAIZEN Department), reallocating approximately  
60% of its cost planning staff to the in-house compa-  
nies. The Cost KAIZEN Department staff remaining at  
the head office will promote overall optimization.  
More than a year after the transition to the in-house  
company system, the new approach to making ever-  
better cars has begun to take root, but areas that  
require improvement have also come to light. In partic-  
ular, we are still learning from our partners in business  
alliances and subsidiary Daihatsu Motor Co., Ltd.  
about efficient development and car manufacturing  
Achieving both Smart Sharing and  
Outstanding Car Manufacturing  
The transition to a product-based in-house company  
system as part of the 2016 structural reforms was  
intended to better enable us to make ever-better cars  
while developing human resources to support that  
goal. Accordingly, R&D operations, which had been  
organized by function, have been divided into the  
categories of advanced and mass production, and  
those in the latter category have been allocated to  
the related in-house companies. The new system  
thus enables integrated operations, from planning to  
production, under the authority of each in-house  
company president.  
Advanced R&D is handled by the Advanced R&D  
and Engineering Company, which removes barriers  
Framework for Making Ever-better Cars  
Head office  
Frontier Research  
Center  
Corporate Strategy  
Division  
Suggest technological  
scenarios  
Vehicle companies  
Toyota Compact Car Company  
Mid-size Vehicle Company  
CV Company  
Cutting-edge  
research  
Technological  
scenarios  
Technological  
development  
Lexus International Co.  
GAZOO Racing Company  
Emerging-market Compact Car Company  
Advanced R&D and Engineering Company  
Powertrain Company  
Connected Company  
2
5
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Taking on the Future  
Toyota Values  
Creating New Industries  
Society and industry are undergoing structural  
changes of unprecedented pace and scale.  
Values and lifestyles are diversifying, while a wide  
range of social issues are growing more pro-  
nounced, and innovation is driving rapid techno-  
logical development. We believe that the value of  
mobility is also beginning to change not just  
through the evolution of cars, but through an  
expansion into aspects of personal life, including  
social infrastructure.  
Toyota is taking on the future by not only evolving  
its long-standing monozukuri (manufacturing), but  
expanding its focus to encompass social platforms  
that address society’s needs as well as technologi-  
cal platforms, such as AI, that extend beyond cars.  
By doing so, we aim to provide broad-ranging value  
that exceeds customer expectations.  
invested ¥14.3 billion in 29 companies in the United  
States, the United Kingdom, Israel, and Japan.  
Examples of companies in which the fund has  
invested include PKSHA Technology Inc. in the AI  
field and Getaround, Inc. in the connected technol-  
ogy field. These companies are advancing research  
and development in cooperation with Toyota.  
Investing in Start-ups through a Fund  
to Create New Value  
The Frontier Research Center was established as  
part of the April 2016 structural reforms with the  
objective of creating new value from a long-term per-  
spective to achieve sustainable growth by bringing  
together wisdom from across Toyota’s Group com-  
panies and affiliates. The center is charged with, in  
short, fostering innovation in the value-creating  
industries that will come after automobiles from the  
perspective of serving the world and its people.  
We are now at a once-in-a-century turning point.  
We believe that we must not only continue to make  
ever-better cars that will be irreplaceable assets for  
our customers; in order to ensure that Toyota  
remains a best-in-town company, we must think  
about how we can next contribute to society—this  
time outside of automobile manufacturing, sales, and  
services—and get started. The Frontier Research  
Center is working to leverage Toyota’s traditional  
strengths in monozukuri (manufacturing), generate  
lasting employment, and create new industries for  
the next generation.  
Mirai Creation Investment Limited Partnership (“the  
Mirai Creation Fund”) is an investment fund estab-  
lished by SPARX Group Co., Ltd. to accelerate  
future-oriented innovation. Along with Sumitomo  
Mitsui Banking Corporation, Toyota has participated  
in this fund as an investor since its establishment.  
The fund’s basic purpose is to help accelerate  
innovation by investing in and nurturing enterprises  
that possess technologies with the potential to drive  
future-oriented growth and to promote said poten-  
tial worldwide by building a portfolio of the promis-  
ing businesses it finds. The fund also shares the  
corporate information it collects with Toyota, sup-  
porting new technological development by introduc-  
ing potential partners and facilitating the execution  
of capital alliances. The fund focuses investment on  
core technologies in the areas of intelligence (AI and  
connected technologies), robotics, and making  
a hydrogen society a reality.  
Sumitomo  
Mirai Creation  
Fund  
SPARX Group  
Mitsui  
Investment  
Banking  
Corporation,  
etc.  
Investment  
Searching  
for  
opportunities  
Searching  
Searching  
for  
opportunities  
for  
Investment  
opportunities  
Companies in the fund’s  
three target fields  
Intelligence technologies  
(AI and connected technologies)  
Robotics  
Social platforms  
Mobility services, energy infrastructure,  
logistics services, financial services, etc.  
The Frontier Research Center takes an open  
stance, advancing initiatives in collaboration with  
partners that share its vision.  
Since its establishment, the fund’s investment in  
start-ups has progressed as initially planned. As of  
June 30, 2017, of its total ¥36.7 billion, it had  
IoT information platform  
Hydrogen society  
Switch to needs-  
driven thinking  
Connecting  
Contributing to Agriculture  
Monozukuri (manufacturing)  
Toyota developed Housaku Keikaku, an agricultural IT management tool, to help  
improve agricultural productivity by applying production management methods  
and operational improvement know-how cultivated in the automotive business to  
agriculture. In 2014, we began providing the tool to rice growing agricultural coop-  
eratives. Starting in April 2014, as part of the Advanced Model Agricultural  
Business Formation Trials by the Japanese Ministry of Agriculture, Forestry and  
Fisheries, we established the Rice Production Kaizen Network, a consortium  
formed with nine rice growing agricultural cooperatives in Aichi and Ishikawa pre-  
fectures and the Ishikawa prefectural government. Through this consortium, we  
are providing Housaku Keikaku, conducting pilot testing aimed at further efficiency  
and quality improvement, and building a foundation for human resource develop-  
ment through front-line Kaizen (improvement).  
Standard lead time  
Vehicles Personal living  
1st  
2nd  
3rd  
Field  
Drying/  
Milling  
Planting  
Harvesting  
plowing  
plowing  
plowing  
prep  
9
0 days 7 days  
Sterilization Soaking Sprouting Sowing  
90 days 40 days 5 days  
40 days  
5 days  
140 days  
Ever-better cars  
Expansion  
Work  
order  
Agricultural  
cooperative  
25 days  
Farmer A  
Plans  
Agricultural IT management cloud  
Development outside of cars  
and Toyota products  
Work  
order  
Cultivatable land database  
Paddy location, area,  
contract details  
Work database  
Laborers, man-hours  
per acre, farming season, etc.  
Results  
Performance  
indicators  
Technological platforms  
Farmer B  
Plans  
Results  
Laborer 2 Laborer 3  
Fertilizing  
Smartphones  
Land  
lease  
Laborer 1  
Basic technologies not limited to cars  
Field prep  
Planting  
Daily reports  
B
C
A
A
B
A
B
C
B
C
AI, ICT, human sciences, etc.  
Landowner C  
A
B
C
C
In April 2017, we announced new partnerships in Hokkaido and Nagano. As  
of May 2017, 33 cooperatives were using Housaku Keikaku. Going forward, we  
will continue to expand the number of users of the tool, seeking to contribute to  
enhancing the efficiency and quality of rice farming.  
C
B
A
Approx. 800 farmers  
Approx. 2,000 paddies  
2
6
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Taking on the Future  
Toyota Values  
Solutions for the Problems Facing a Graying Society  
Since the announcement of its development vision in  
2
007, Toyota has been applying its technology and  
Focusing First on Needs Created by the Low Birth Rate and Graying Population  
know-how developed for industrial robots used in vehi-  
cle manufacturing to create partner robots that offer  
support for everyday living, working to bring these  
robots to market. So-called service robots for non-  
industrial use include robots designed to inspect infra-  
structure or provide emergency response. Toyota,  
however, is focusing on partner robots that work closely  
with people to provide support for living. Japan is rapid-  
ly graying, and its working-age population is decreas-  
ing. Because of these shifts, the burden on the  
Senior Life Support  
Welfare Support  
Toyota is developing the Winglet, a personal mobility  
robot ridden while standing that facilitates seamless  
travel indoors and out, so that seniors can easily leave  
home with safety and peace of mind. The Winglet is  
now undergoing pilot testing on public roads.  
The patient transfer assist robot is being developed to  
reduce the burden on caregivers at elderly care facili-  
ties and elsewhere by helping transfer individuals who  
cannot move unassisted from, for example, a bed to  
a wheelchair.  
Conversation robots are being developed to help  
prevent the onset and progression of dementia and  
reduce the burden on caregivers in light of the forecast  
increase in Japan’s number of individuals with demen-  
tia and decrease in the working-age population.  
Winglet  
Conversation robot,  
Pocobee  
working-age population of supporting the elderly is  
forecast to balloon to approximately three times the  
Independence Support  
Medical Support  
The human support robot (HSR) offers such functions  
as picking up and fetching objects and is being tested  
for use in areas that include preventing the need for  
nursing care, health management and assistance with  
housework. This robot is being provided to universities  
and other research institutions as a platform in order to  
foster a development community and accelerate devel-  
opment and testing through open innovation.  
2
000 level by 2050. Toyota aims to use partner robots  
In autumn 2017, Toyota will commence the rental of  
the Welwalk WW-1000, a rehabilitation robot designed  
to aid in the gait training of patients with lower limb  
paralysis due to stroke or other factors.  
The Welwalk WW-1000 comes with a range of reha-  
bilitation support functions based on motor learning  
theory, including the ability to adjust the difficulty level  
of gait training to suit the patient and to provide feed-  
back about the patient’s gait characteristics  
to instead keep this burden at around the 2000 level.  
Under its vision for partner robot technology, “free-  
dom of mobility for all, and the joy of self-reliance,”  
Toyota is working to bring products to market in the  
four main areas of Senior Life Support, Welfare  
Support, Independence Support, and Medical Support.  
HSR  
Welwalk WW-1000  
The HSR was selected as the standard platform in  
the “@HOME” division for RoboCup2017 Nagoya  
Japan and as the platform robot for the World Robot Summit 2020 Partner  
Robot Challenge (a competition centered on uses for robots in the home).  
Commercialization Schedule and Development Status  
2017  
Approx. 2020  
Target areas  
The rehabilitation robot Welwalk WW-1000 received medical device certification in November 2016. Rental of the robot will begin in  
autumn 2017.  
Gait training robot  
Senior Life Support, Medical Support  
Medical Support, Welfare Support  
Senior Life Support  
The robot is being tested at the National Center for Geriatrics and Gerontology with the aim of helping prevent the onset and progression  
of dementia, and we are working to quickly bring it to market.  
Conversation robot  
We are testing the robots at test-ride events in retail facilities and on public roads as we work with the police and government to expand  
areas where they can be used.  
Standing personal mobility robot  
Balance training assist robot  
Human support robot (HSR)  
Patient transfer assist robot  
The robot is in use at 21 medical institutions across Japan for clinical research. We are incorporating feedback from doctors, physical  
therapists and other users as we work to bring the product to market.  
Medical Support  
We are creating a development community based on open innovation to advance technological development and testing aimed at  
commercialization.  
Independence Support  
Welfare Support  
We are implementing a development and testing cycle to create an easier to use device and bring the product to market  
Development  
Pilot testing  
Commercialization  
2
7
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Toyota Environmental Challenge 2050  
Toyota Values  
0
Challenge of Achieving Zero  
Net Positive Impact Challenge  
New Vehicle Zero CO  
Target Reduce global average new vehicle CO2 emissions by 90% from  
2
Emissions Challenge  
Challenge of Minimizing and Optimizing  
Water Usage  
Target Enact effective wastewater management and minimize water  
consumption based on individual local situations  
Toyota has long carried out a wide range of initia-  
tives aimed at addressing a host of mounting  
environmental problems, including extreme  
weather phenomena attributable to greenhouse  
gases, biodiversity loss due to development, and  
water shortages due to population growth.  
Toyota announced the Toyota Environmental  
Challenge 2050 in October 2015. In addition to  
continuing efforts to reduce the environmental  
burden attributable to automobiles to zero, we  
have set ourselves six challenges aimed at help-  
ing to build a sustainable world through initiatives  
that will positively impact the earth and society.  
Toyota’s 2010 global level  
Actions  
Actions  
Further popularize next-generation vehicles to save energy and use  
diverse fuels  
Further popularize HVs and PHVs globally  
Further popularize zero emission vehicles such as FCVs and EVs*  
Reduce water consumption in existing manufacturing processes, introduce  
technologies that reduce industrial water consumption through rainwater use,  
and improve water recycling rates  
• Manage wastewater quality by complying with strict standards, improving the local environ-  
ment by returning clean water  
1
*
1 Zero emissions: The elimination of all harmful exhaust gases; in recent years, this term has been used  
to refer particularly to automobiles that emit no CO whatsoever, such as EVs and FCVs. More broadly,  
2
the term encompasses efforts to completely eliminate waste that must be incinerated or put in landfills  
for final disposal.  
Challenge of Establishing a Recycling-based  
Society and Systems  
Target Promote global rollout of End-of-life vehicle treatment and  
recycling technologies developed in Japan  
Life Cycle Zero CO2 Emissions Challenge  
Target Completely eliminate CO2 emissions from the entire vehicle  
Actions  
life cycle  
Establish a recycling-based society with four key areas:  
(
(
1) utilizing eco-friendly materials;  
2) using parts for longer;  
Actions  
Reduce CO  
2
emissions from the entire life cycle, from materials, parts, and  
(3) developing recycling technologies;  
vehicle production to driving and disposal  
(4) manufacturing vehicles from End-of-life vehicles  
Reduce CO  
CO emission materials  
Reduce environmental impact by adopting more recycled materials  
2
emissions during material production by developing and adopting more low  
Two global rollout projects started from 2016:  
2
1
2
) Toyota Global 100 Dismantlers Project  
) Toyota Global Car-to-Car Recycle Project  
Plant Zero CO2 Emissions Challenge  
Target Achieve zero CO2 emissions at all plants by 2050  
Challenge of Establishing a Future Society in  
Harmony with Nature  
Target Promote global rollout of nature conservation activities beyond  
the Toyota Group and its business partners  
Actions  
Actions  
Introduce and develop low CO2 technologies, implement daily Kaizen, and  
promote the use of renewable energy and hydrogen  
Expand Toyota’s long-standing nature conservation activities in the areas of  
forestry, environmental grants, and environmental education  
Reduce energy use to one third by simplifying and streamlining production processes and  
implementing innovative energy saving  
The following three future-oriented projects started from 2016 to share our  
know-how and experience gained from these environmental activities  
Use renewable energy, including wind power produced on-site at our Tahara Plant by  
around 2020  
1
2
3
) Connecting communities: Toyota Green Wave Project  
) Connecting with the world: Toyota Today for Tomorrow Project  
2
) Connecting to the future: Toyota ESD* Project  
*2 Education for Sustainable Development  
2
8
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Toyota Environmental Challenge 2050  
Toyota Values  
Key Fiscal 2017 Initiatives under Toyota Environmental Challenge 2050  
Hybrid Vehicles: Reducing CO  
2
Emissions  
running as an HV, achieves fuel efficiency of 37.2  
km/l, equal to that of the fourth-generation Prius.*  
Furthermore, the new Prius PHV features a solar  
charging system, the first ever on a mass-produced  
vehicle, that is capable of generating enough electric-  
ity per day to drive the car up to 6.1 km.  
environment in terms of both input, by rigorously  
reducing the amount of water it uses, and output, by  
rigorously cleaning water it has used.  
While the specific issues and ways of addressing  
them vary by region, Toyota has created the Toyota  
Water Environment Policy to help it accomplish the  
challenge it has set itself with regard to the aquatic  
environment.  
The Water Environment Policy is composed of  
a Basic Stance, the Challenge of Minimizing and  
Optimizing Water Usage, and Three Directions for  
Initiatives. By carrying out the policy, we aim to help  
maintain rich aquatic environments.  
New Vehicle Zero CO  
Emissions Challenge  
2
Toyota calculates that the 10 million Toyota HVs sold  
as of January 31, 2017 have resulted in an approxi-  
mately 77 million ton reduction in CO  
compared with what would have been emitted by  
gasoline-powered vehicles of the same class (in terms  
of size and horsepower). By the same comparison,  
these 10 million vehicles represent a savings of  
approximately 29 million kiloliters in gasoline.  
2
emissions  
Cumulative Hybrid Vehicle Sales Surpass  
0 Million  
1
Toyota places top priority on environmental initiatives.  
Aware that eco-friendly vehicles can best help pro-  
tect the environment if they are in widespread use,  
we have been working to promote the spread of  
hybrid vehicles (HVs). Toyota released the Coaster  
Hybrid EV in August 1997 and in December of the  
same year released the Prius, the world’s first mass-  
produced HV. Since then, Toyota’s HVs have enjoyed  
the support of customers around the world, and in  
January 2017 Toyota’s cumulative HV sales surpassed  
* Excluding A grade models (JC08 test cycle fuel efficiency values)  
Challenge of Minimizing and  
Optimizing Water Usage  
Toyota’s Mainstay Next-Generation Eco-Friendly  
Vehicle: The Prius PHV  
The Toyota Water Environment Policy  
To further reduce CO2 emissions, Toyota is promoting  
energy savings by focusing on the effective use of  
the finite supply of fossil fuels while also accelerating  
the adoption of other, diverse fuels, including the use  
of hydrogen and electric power. Specifically, HVs rep-  
resent Toyota’s key environmental technologies for  
saving energy, while fuel cell vehicles (FCVs) and  
electric vehicles (EVs) represent key environmental  
technologies related to using diverse fuels. Currently,  
plug-in hybrid vehicles (PHVs), combining the best  
aspects of HVs and EVs, are the Toyota vehicles best  
able to contribute to the environment.  
Toyota positions the Prius PHV as the mainstay  
next-generation eco car to succeed HVs. In February  
2017 a significant step forward was marked with the  
launch of the second-generation Prius PHV. With a  
higher capacity battery, the latest Prius PHV boasts  
an EV-mode cruising range of 68.2 km and, when  
Making cars requires a great deal of water. Toyota is  
working to minimize its impact on the natural aquatic  
Toyota Water Environment Policy  
1
0 million vehicles.  
The business environment surrounding eco-friendly  
Toyota prioritizes the sustainability of water resources and aims to create an affluent society to ensure  
that sound aquatic environments can be shared by future generations.  
cars has changed greatly in the 20 years since Toyota  
introduced HVs to the world. Environmental perfor-  
mance has come to be one of the standards by  
which customers choose their cars, and the increas-  
ing number of companies developing and releasing  
HVs has firmly established HVs as an important vehi-  
cle category. With customers around the world  
increasingly choosing HVs and other fuel-efficient  
vehicles, the automotive industry has been better  
able to contribute to solving environmental problems.  
Challenge of Minimizing and Optimizing Water Usage  
Rigorous reduction of  
water consumption  
Rigorous cleaning of all water  
before discharge  
Being the best factory in the  
region to contribute to the whole  
community’s prosperity  
Minimize water intake at  
Make a positive impact  
on the environment by  
making wastewater  
cleaner than the body into  
which it is discharged  
each factory and utilize  
rainwater to minimize  
impact on local  
IN  
OUT  
water sources  
Three Directions for Initiatives  
Pursuit of Technology  
Operations Rooted in Communities  
Coordination with Society  
We will pursue technological possibilities  
and rigorously make water resource use  
more efficient.  
We will implement ongoing measures to  
improve aquatic environments, conscious  
that water is an asset that belongs to  
its locality.  
We will actively communicate and disclose  
information to promote coordination and  
cooperation with stakeholders.  
To help conserve biodiversity under the partner-  
ship, in 2016 Toyota donated US$1 million and  
began offering other forms of support to the Living  
Asian Forest Project. The Living Asian Forest Project  
will reinforce existing WWF initiatives to conserve  
tropical rainforests and biodiversity in Southeast Asia  
and help develop new conservation initiatives.  
CO  
2 Emissions Reduction Effects of  
Challenge of Establishing a Future  
Society in Harmony with Nature  
Toyota Hybrid Vehicles (Toyota Calculations)  
(
Million tons)  
CO  
2
emissions reduction  
emissions reduction  
(Million tons)  
80  
16  
14  
12  
10  
8
6
4
2
0
 Cumulative CO  
2
70  
60  
50  
40  
30  
20  
10  
0
Five-Year Partnership with WWF  
2
CO emission reduction attributable to  
Toyota 10 million hybrid vehicles:  
In July 2016, Toyota and the World Wide Fund for  
Nature (WFF) began a five-year partnership aimed at  
accelerating the globe’s transition to sustainability.  
Toyota is the first car company and the first Japanese  
company to sign a Global Corporate Partnership  
agreement with WWF.  
Approximately 77million tons  
WEB  
Environmental Report 2017  
Prius PHV  
’97 ’99 ’01 ’03 ’05 ’07 ’09 ’11 ’13 ’15 ’17  
(Jan.)  
2
9
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Aiming to Be the Best in Town  
Toyota Values  
Based on a philosophy of contributing to society  
through the manufacture of automobiles, Toyota  
endeavors to proactively contribute to sustain-  
able development in harmony with society and  
the earth through all its business activities in  
countries and regions around the world.  
Toyota currently faces a business environment  
on the verge of tremendous change. Given this,  
we believe that in the coming years, aiming to be  
the best company in town, even more than being  
global or the best company in the world, will be  
more important than ever before.  
We aim to make ever-better cars in order to  
enrich customers’ lives in the regions and coun-  
tries where we operate based on relationships of  
sincerity and respect. This means maintaining  
and further developing sound relationships with  
increasingly diverse business partners and local  
communities through fair and open communica-  
tion. We believe that by doing so, we can become  
the most trusted, most loved company in every  
town where we have the privilege of doing business.  
In line with this approach, we are advancing  
a variety of initiatives to help address social  
issues confronting the regions and countries in  
which we operate.  
challenges facing seniors living in remote mountainous  
The Toyota Mobility Foundation:  
Supporting Ideas and Initiatives to  
Enrich Mobility  
areas. In addition, in July 2017, TMF turned its atten-  
tion to addressing energy problems, establishing  
a research program to support innovative research  
aimed at creating a hydrogen society, and began  
soliciting research proposals. TMF plans to first narrow  
down candidate research themes and then collect  
information on universities, research institutions, and  
NPOs working in areas related to said themes before  
developing proposals with potential partner organiza-  
tions. The proposals that TMF will support will ulti-  
mately be selected by TMF’s Board of Directors, with  
input from external experts on their practicability as  
well as legal and financial considerations.  
Bangkok, Thailand  
Projects Traffic Congestion Mitigation  
Project in Bangkok Completed  
TMF’s inaugural project, launched in April 2015 and  
aimed at mitigating traffic congestion in Bangkok,  
Thailand, was completed in March 2017.  
The project was aimed at controlling traffic  
volume and improving traffic flow in Bangkok’s  
Sathorn District, where congestion is especially  
severe, through a range of measures imple-  
mented in cooperation with private companies,  
the government and academia, including  
Chulalongkorn University, the grant recipient.  
One of the main measures taken to control traf-  
fic volume was the creation of a park and ride  
system. Parking lots were set up near railway  
stations to encourage people travelling to the  
city center to transfer from private cars to public  
transportation. The program also provided shut-  
tle bus service to two local schools to alleviate  
congestion caused by private cars dropping off  
and picking up students.  
To improve traffic flow, the project identified  
traffic bottlenecks and worked to improve them.  
Implemented in close coordination with local  
police and transport operators, initiatives includ-  
ed measures to discourage drivers from unnec-  
essarily stopping or changing lanes and the  
establishment of bus lanes.  
The results of the project were used to formu-  
late a roadmap for future cooperative initiatives  
encompassing companies, government, and  
academia aimed at alleviating traffic congestion.  
This roadmap was then proposed to the National  
Traffic Management Board, which serves as an  
advisory body to one of Thailand’s deputy prime  
ministers. At a project closing event in April  
Established by Toyota in August 2014, the Toyota  
Mobility Foundation (TMF) aims to help realize a prosper-  
ous mobility society and eliminate disparities in mobility.  
TMF focuses on bringing together Toyota’s know-  
how and resources and the outstanding vision and  
experience of like-minded partners to create innova-  
tive technologies and systems with the potential to  
change the world, looking to share the fruits of these  
efforts with society at large.  
As part of these efforts, TMF supports initiatives to  
provide more people with enhanced freedom of move-  
ment by, for example, diversifying modes of transpor-  
tation to ease and prevent traffic congestion and  
developing vehicles and systems to help solve mobility  
Now, three years after its founding, TMF is shifting  
its focus to creating a better future, working to find  
innovative technologies and ideas while leveraging  
the lessons learned from problem-solving initiatives  
undertaken to date.  
WEB  
Toyota Mobility Foundation  
TMF’s Projects  
Ueyama, Mimasaka City, Okayama,  
Japan  
Asuke, Toyota City, Aichi, Japan  
Sustainable personal mobility model for  
remote mountainous areas  
Sustainable personal mobility model for  
remote mountainous areas  
Period  
Apr. 2016–Mar. 2019  
Toyota will continue to use the technologies  
and know-how it has built up in car manufactur-  
ing to contribute to local prosperity and contrib-  
ute to “enriching lives of communities” as it aims  
to always be the best company in town.  
Period  
Jan. 2016–Sep. 2019  
Nagoya University,  
University of Tokyo  
Grant recipients  
Grant amount  
Research institute for  
sustainable rural villages  
Approx. ¥360 million  
Grant recipients (NPO)  
Aida Ueyama Tanadadan  
NPO)  
(
Grant amount  
Approx. ¥220 million  
2
017, private, public, and academic participants  
agreed to continue working under government  
direction in accordance with the roadmap.  
Bengaluru, India  
Bangkok, Thailand  
Da Nang, Vietnam  
Improving subway access  
Traffic congestion mitigation  
Traffic congestion prevention  
and mitigation  
(
first- and last-mile connectivity)  
Period Dec. 2016–Mar. 2018  
Grant recipients World Resources Institute  
Grant amount Approx. ¥33 million  
Period  
Apr. 2015–Mar. 2017  
Period  
Apr. 2015–Apr. 2019  
Grant recipients Chulalongkorn University  
Grant amount  
Approx. ¥400 million  
Danang People’s  
Committee  
Grant recipients  
Grant amount  
Project room at  
Park and ride  
Approx. ¥360 million  
Chulalongkorn University  
3
0
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Aiming to Be the Best in Town  
Toyota Values  
in which they rediscover the value of mobility by  
attaching steering wheels to everyday objects. For  
junior high and high school students, we have devel-  
oped and implemented programs including “3H  
Drive,” in which participants plan a three-hour trip  
that exploits the features of their community and  
forms of mobility; “History Drive,” in which they learn  
about the past and present to create the community  
and the mobility of the future; and “Ideas Drive,” in  
which they walk through the community to identify  
challenges and imagine future forms of mobility. In the  
programs for junior high and high school students, in  
particular, we strive to provide opportunities for partic-  
ipants to think about their communities and their con-  
nections to society through the lens of mobility.  
Going forward, we plan to expand these programs  
across Japan in collaboration with a wide range of part-  
ners under the name KURUMA-IKU Lab (Nurture with  
Cars Lab). We will involve communities, providing  
opportunities for children and adults to interact on a level  
playing field and learn from one another, and for Toyota  
resources to proactively advance initiatives.  
KURUMA-IKU (Nurture with Cars)  
Cultivates Children’s Spirit of Inquiry and  
Creativity  
employees to gain new insights into the future of mobility  
along the way. We hope to expand the range of these  
initiatives, with an eye to implementing them globally.  
Furthermore, Toyota strives to support volunteering  
and to sustain automotive and manufacturing cultures.  
Specifically, in the area of the environment, Toyota  
actively provides environmental education, supports  
environmental programs, and undertakes greenifica-  
tion. As forests are an important basis of a sustainable  
society, Toyota carries out ongoing stewardship and  
preservation, based on appropriate management, of  
the woodlands that it owns. Toyota also implements  
environmental activities in and outside Japan with an  
emphasis on collaboration with local and regional  
communities, and its employees volunteer on their  
own to undertake regional environmental preservation.  
In the area of traffic safety, Toyota carries out multi-  
faceted activities focused on the three distinct pillars of  
people, cars, and the traffic environment with the aim  
of completely eliminating traffic casualties. As a part of  
these efforts, since the 1960s Toyota has been conduct-  
ing activities targeting people—such as drivers and  
pedestrians—to raise awareness of traffic safety, and it  
implements a variety of programs for a wide range of  
people on an ongoing basis. In recent years, such pro-  
grams have also been launched at overseas affiliates.  
In the area of education, based on the principle that  
monozukuri is about developing people, Toyota imple-  
ments occupational and educational support initiatives  
as well as activities designed to cultivate participants’  
sensibilities and convey the importance of monozukuri  
(manufacturing) in order to promote the development  
of the leaders of tomorrow worldwide.  
WEB  
KURUMA-IKU Lab (Japanese language only)  
As forms of value grow more complex, opportunities  
for learning that foster the creativity to develop new  
value and culture are more important than ever. At the  
same time, interest in cars has been falling markedly  
among young people, to the point that car ownership  
culture itself may disappear in the near future.  
Taking Our Founding Principle of  
Social Contribution Global  
In light of this educational environment in Japan  
and the changes facing the automotive industry, in  
Toyota has a long history of social contribution that  
traces back to the desire of Sakichi Toyoda—the  
father of Toyota Motor Corporation’s founder, Kiichiro  
Toyoda—to support inventions that would enrich peo-  
ple’s lives. Kiichiro and his team, who together built  
Toyota’s automotive business, kept this spirit of social  
contribution alive after Sakichi’s death, espousing the  
concepts of contributing to the development and wel-  
fare of the country and remembering to always be  
grateful. These concepts were eventually woven into  
the Five Main Principles of Toyoda, the Guiding  
Principles at Toyota and the Toyota Global Vision. In  
these various forms, this spirit of social contribution  
has been handed down to today.  
In addition to contributions made through its busi-  
nesses, Toyota is pursuing social contribution in three  
designated global priority fields: the environment,  
traffic safety, and education. We are also promoting  
activities in social, cultural and other fields to meet  
the social needs of specific countries and regions,  
utilizing our technologies, expertise, and other  
2
013, Toyota began a workshop program focused on  
future communities and mobility based on the con-  
cept of using cars as a learning material to foster  
a spirit of inquiry and creativity. Programs for children  
in elementary school and below include activities that  
prompt participants to think about the roles of cars in  
society using anthropomorphized cars and activities  
Program for children in elementary school and below  
Held so far in locations in Tokyo, Nagoya, Toyota, Hakodate, and Austria  
Program for junior high and high school students  
Held so far in locations in Kanazawa, Onomichi, Kawasaki, Okayama,  
and Minami-Ise  
Our Vision for  
WEB  
Social Contribution Activities  
KURUMA-IKU  
Children  
+ Parents  
Think about questions with  
no one right answer  
Parents learn from children’s  
creativity and communication  
Children and adults learn  
from one another  
Learn what makes a quality  
mobility experience  
Local  
communities  
Toyota Motor  
Corporation  
Involve local communities  
and catalyze horizontal  
connections  
Use insights gleaned to create  
future mobility markets and mobility  
experiences  
Network with  
government, schools and  
companies  
Hands-on nature program for local Support for free cleft palate surgery White Road traffic safety program  
elementary school students (Japan) project (Venezuela) for children (Thailand)  
Support for toilet construction and  
improving hygienic habits (India)  
3
1
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Employees  
Toyota Values  
Fundamental Approach regarding Human Resource Development  
Toyota prioritizes respect for people, aiming to  
provide employees with opportunities to make  
social contributions and realize self actualization  
through their work and to allow them to exercise  
their ability to think, create, and take action.  
To achieve this goal, a relationship of mutual  
trust and mutual responsibility between labor and  
management is essential. In such a relationship,  
the company places the highest priority on ensur-  
ing stable employment for its employees and pro-  
actively strives to improve labor conditions, while  
employees do their utmost to enhance the pros-  
perity of the company. This philosophy is shared  
by all Toyota affiliates around the world and is  
reflected and implemented in Toyota’s manage-  
ment and policies.  
Toyota is committed to developing human resources  
in accordance with its philosophy that monozukuri  
(OJT) provide the basic experiences that drive profes-  
sional growth. In addition, to supplement OJT, Toyota  
offers a variety of off-the-job training programs.  
On the Job Training  
Human Resource Development  
Rooted in Genchi Genbutsu  
(manufacturing) is about developing people. In order to  
sustain growth, it is important to strive toward achiev-  
ing people-centric monozukuri and to utilize the wis-  
dom of our people to make constant improvements.  
Furthermore, in light of the globalization of Toyota’s  
businesses amid the world’s many cultures and cus-  
toms, to make ever-better cars and carry out our  
Customer First policy, all employees must share cer-  
tain values.  
To this end, Toyota is implementing human  
resource development aimed at sustainable growth  
through a global educational program centered on  
the application of the Toyota Way. On-the-job training  
(OJT), a crucial part of developing and passing down  
Toyota’s tradition of superior monozukuri, is the foun-  
dation of this program.  
In line with Toyota’s concept of Genchi Genbutsu  
(
onsite, hands-on experience), we believe that the  
Sharing the Values of  
the Toyota Way Globally  
workplace is the basis for human resource develop-  
ment at Toyota. Being mentored by supervisors and  
senior colleagues and, in turn, mentoring subordinates  
and junior colleagues to build mutually beneficial  
learning relationships in the course of daily work  
We have organized job skills and techniques into a  
framework that we call Global Content to help Toyota  
employees around the world understand and prac-  
tice the Toyota Way as a shared set of values and  
ways of thinking.  
Global Content is utilized by Toyota employees  
through both on- and off-the-job training in Japan  
and overseas. Providing a common language for  
talking about ways of working, the Global Content  
gives Toyota an advantage by providing a platform  
for employees around the world to come together to  
improve efficiency.  
Toyota’s Approach to OJT  
Toyota believes that this approach leads not  
only to management that operates with respect  
for people, but to customer satisfaction and  
social contribution.  
OJT  
In tandem with OJT  
Personnel  
system  
Off-the-job  
training  
WEB  
Toyota Way 2001  
Global Content Overview  
Administrative and engineering employees  
Shop floor employees  
Policy management  
Skills and roles of management and supervision  
Activities aimed at realizing Kaizen on a Company-wide • Manager and supervisor skills for optimizing standard  
scale operations  
Mechanisms to maximize overall output  
• Knowledge about organizational and team operations  
gleaned from managing irregularities  
On-the-job development (OJD)  
A four-step method for human resource development  
through regular business activities and instruction  
Toyota Management Training Program  
An overview of management roles at Toyota  
Measures to implement for effective workplace man-  
agement  
Problem solving  
Problem solving  
• Techniques for improving current conditions in order to  
realize ideal working conditions  
An eight-step method for identifying and solving prob-  
lems (implementing the Toyota Way)  
Ji Kotei-Kanketsu (built-in quality with ownership)  
Production skills  
A three-step method for building quality into processes • Knowledge regarding recognizing irregularities and key  
points in tasks  
Ability to correct irregularities  
Basic skills  
Minimum skills necessary for production line work  
The Toyota Way  Toyota’s values • The foundation of all work  
WEB  
Employees (Human Resource Development, Sustainability Data Book 2017, p. 63)  
3
2
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Employees  
Toyota Values  
Promoting Diversity and Inclusion  
Toyota has positioned the promotion of diversity  
and inclusion in the workplace as an important  
management strategy. We are working to create  
workplaces where human resources with diverse  
abilities and values can thrive and each individual  
can achieve positive self actualization.  
Diverse perspectives help to generate novel  
ideas and uncover problems. Toyota aims to use  
these contributions to help enhance its competi-  
tiveness and make ever-better cars.  
ample consideration to the quality of the private lives  
of themselves and their subordinates.  
conducted by affiliates in each region, with OJT at  
Toyota Motor Corporation (TMC) so that participants  
can learn Toyota-style ways of working. In addition,  
we are also implementing a program similar to  
GLOBAL 21 for employees of TMC.  
Work Style Reforms  
To develop such supervisors, Toyota implemented  
a trial program in which 200 employees in managerial  
positions tried working from home. More than 90% of  
participants found that working from home was help-  
ful and noticeably improved their productivity. These  
results are helping to foster a culture in which  
employees use the telecommuting programs avail-  
able to them.  
Toyota is advancing work style reforms to improve  
productivity and support employees seeking to con-  
tinue working while raising children or providing nurs-  
ing care for a family member. In October 2016, we  
expanded our existing telecommuting system with  
the introduction of the Free Time & Location (FTL)  
system. By adopting more flexible work styles,  
Toyota aims to make the most of each individual’s  
abilities and maximize results. While the previous  
telecommuting system was available only to employ-  
ees with childcare or nursing care responsibilities, all  
employees that meet certain conditions can request  
the permission of their supervisors to use the FTL  
system. As of March 31, 2017, of the approximately  
Localizing the Management of Overseas  
Affiliates  
Taking a long-term perspective, Toyota seeks to  
localize the management of its overseas affiliates,  
with deciding what to do as the role of TMC in Japan  
and deciding how to do it the role of local affiliates.  
In principle, chief officers and other executives  
responsible for operations in overseas regions are  
stationed in their respective regions as part of efforts  
to create a management system closely rooted in  
local communities.  
We also actively hire and promote local human  
resources. As of July 2017, three of the Group’s eight  
regional headquarters are led by non-Japanese chief  
officers, and TMC’s top management includes seven  
non-Japanese nationals (of whom one is an Outside  
Member of the Board of Directors). Local employees  
hold 65.8% of Toyota’s overseas executive positions.  
Developing Executives Globally  
The GLOBAL 21 program is aimed at developing  
executives globally. The program serves to enable  
outstanding human resources from around the world  
to obtain the skills and discernment expected of  
global-level Toyota executives and to fully realize their  
individual strengths in their respective roles. The pro-  
gram consists of the following three pillars.  
13,000 employees who qualify for the FTL system,  
approximately 2,300 are using it.  
Over the next two years, Toyota plans to distribute  
dedicated computers for telecommuting to employ-  
ees eligible to work from home. We have received a  
great deal of positive feedback from users of the pro-  
gram already, with employees commenting, for  
example, that the system has made them more  
aware of time and thus more efficient when working,  
and that they have more time to spend with family.  
Gender  
1. Ensuring understanding of our management  
philosophy and the expectations of executives  
We are applying the Toyota Way and Toyota Global  
Vision, incorporating them into global personnel eval-  
uation systems and education.  
Nationality  
Age  
Diversity  
&
Overseas Executive Positions Held by  
Local Employees  
(%)  
2017  
Inclusion  
Fiscal year  
2013  
2014  
2015  
2016  
2. Personnel management  
Childcare/  
Nursing  
care  
We are unifying evaluation standards and processes  
globally to ensure fairness and consistency. Our main  
evaluation criteria are individuals’ ability to set tasks,  
carry out tasks, manage their organization, and effec-  
tively utilize human resources as well as the level of  
trust and respect that others have for them. We  
assign and transfer human resources on a global  
basis, across countries, regions, and functions.  
Local  
employees  
LGBT  
60.1  
64.7  
62.9  
62.6  
65.8  
Diversity Management  
Non-Japanese Executives in Charge of  
Operations in Overseas Regions  
Disability  
Toyota’s employees in managerial positions are lead-  
ing diversity management initiatives to create work-  
places where diverse human resources can thrive.  
Toyota seeks to develop supervisors who successful-  
ly implement diversity management. We are working  
to develop supervisors who understand and support  
the values and career goals of subordinates, taking  
a flexible approach to management to produce  
results at the organizational level while also giving  
Region  
Name  
Title  
North America Region James E. Lentz  
Senior Managing Officer  
Senior Managing Officer  
Europe Region  
Johan van Zyl  
Latin America &  
Caribbean Region  
Steve St. Angelo  
Senior Managing Officer  
3. Development framework and education programs  
We are allocating human resources and developing  
executives globally. Our development of human  
resources at overseas affiliates is based on education  
Employees  
Diversity & Inclusion, Sustainability Data Book 2017, p. 66)  
WEB  
(
3
3
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Employees  
Toyota Values  
Toyota’s Work Style Innovation: Comments from the Field  
In 2014, in line with President Toyoda’s announcement of Toyota’s “intentional pause,” we  
Aiming to make ever-better cars and enhance competitiveness under the Toyota New  
Global Architecture (TNGA), we have been steadily switching over to new processes at  
our assembly plants around the world. The lead times required to get factories up and  
running have shrunk dramatically over the course of the TNGA roll out, and we are now  
working at a speed unprecedented in automobile manufacturing. We are striving to maxi-  
mize efficiency as we set up the TNGA globally. This necessitates sharing information  
about problems and effective countermeasures found at the factories in Japan that  
switched over first in as close to real time as possible. If information about issues on the  
ground is shared only after things have settled down, it will be too late to prevent the  
same kinds of problems from cropping up elsewhere.  
To deal with this, we set up a dedicated internal SNS for TNGA where we could post  
and share photos and video from security cameras with comments. This has enabled the  
sharing of information from the plants involved in the first wave of transition in Japan with  
those overseas in later waves as well as sharing between overseas plants. Furthermore,  
automatically sharing the information on the SNS with equipment specialists in Japan has  
helped us get expert comments and advice whenever needed. This system is the prod-  
uct of Toyota’s corporate culture of helping those in trouble and offering mutual support,  
and we expect it to positively impact human resource development, as well.  
Are We Falling Behind?  
The Realization  
That Propelled Us  
to Aim for the Top  
Next-Generation Purchasing  
Team, Purchasing Group  
Rolling out TNGA  
Globally with Photos  
and Comments  
MS General Assembly  
Engineering Division  
began reforms. First, through comparisons with other companies, we identified Toyota’s  
strengths and weaknesses. We found that, while Toyota’s purchasing processes had  
been ahead of their time in 2000, they had not changed much since then. Specifically, we  
found weaknesses in horizontal global transactions and that Toyota was lagging behind  
its competitors in this area.  
Our long history of diligently working to reduce costs in cooperation with suppliers as  
business partners is one of our unique strengths. While reducing prices from a Genchi  
Genbutsu (onsite, hands-on experience) perspective is the core of this work, when we  
closely examined buyers’ workflows, we found that a great deal of time was tied up with  
paperwork before they even got to that stage.  
To address this, we have been breaking down the entire division’s work process flows,  
including those overseas, by degree of depth and detail, reorganizing them into new pro-  
cesses with the aim of globalizing purchasing operations. The realization that we were  
falling behind other companies propelled us forward, providing the urgency needed to  
tackle major reforms.  
I serve as a team leader for conveying operations on the engine production line. My hus-  
band, like me, works on the shop floor, and we have a 10-year-old at home. My husband  
and I strive to ensure our child isn’t left alone, even when the two of us have back-to-  
back shifts on a two-shift schedule.  
I live with my wife, who has an office position, and our two year old. At work, I serve as  
the team leader of a cost planning team, and my wife and I both use the FTL* system to  
balance childcare and work.  
Finding My Own  
Leadership Style by  
Balancing Work  
and Home  
Natsumi Kakiuchi  
Engine Manufacturing  
Division 1, Kamigo Plant  
Finding New Ways to  
Work Thanks to  
Telecommuting  
MS Product Planning Division  
Shinya Mori  
Everyone on my team, including those without children, uses the FTL system. I use the  
system to go home early, take care of childcare tasks, then work at home. To improve  
productivity by using time more effectively—one of the advantages of the FTL system—  
focusing on results at the team level is crucial. To that end, I think it’s necessary to share  
common work practices so that anyone can tell where things stand, no matter where  
they are or when they check. The FTL system has been greatly beneficial, allowing me to  
maintain my output at work while increasing the time I spend with my family.  
* Free Time & Location: A new telecommuting program launched in October 2016  
I think that my ability to communicate effectively with my colleagues to facilitate our  
work is a strength of mine. I wasn’t always the leader type, though; those who knew me  
when I first came to Toyota might hardly recognize me now. When I became a parent,  
there were certain things that, for the sake of my child, I was determined not let slip, no  
matter what. I think that being a parent gave me that strength, which I am now able to  
apply at work. Still, juggling work and childcare really is hard. It has shown me, though,  
that with the right tweaks both at work and at home, anyone can become a leader. It’s  
important to create an atmosphere in which everyone at work is supportive, even if, for  
example, someone suddenly has to take a day off. And in return, those juggling both  
work and home responsibilities will strive to do what they can, as best they can. I think  
that this kind of mutual understanding and support will help women and other employees  
juggling home responsibilities excel.  
3
4
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Corporate Governance  
Toyota Values  
Toyota’s Corporate Governance (Emphasizing Frontline Operations + Multidirectional Monitoring)  
Toyota is a company with an Audit & Supervisory Board. Three of the nine members of Toyota’s Board of Directors are outside members, and three of the six members of its  
Audit & Supervisory Board are outside members. In addition to auditing carried out by the Audit & Supervisory Board and an external accounting auditor, Toyota incorporates  
the perspectives of diverse stakeholders, including outside experts, to deliberate on and monitor management and corporate conduct.  
Fundamental Approach  
Toyota regards sustainable growth and the stable,  
long-term enhancement of corporate value as essen-  
tial management priorities. Building positive relation-  
ships with all stakeholders (including shareholders,  
customers, business partners, local communities,  
and employees) and consistently providing products  
that satisfy customers are key to addressing these  
priorities. To this end, Toyota constantly seeks to  
enhance corporate governance. Moreover, the  
Company complies with the general principles of the  
Corporate Governance Code promulgated in June  
Shareholders’ Meeting  
Appointment  
Appointment  
Board of Directors:  
including 3 outside directors  
Audit & Supervisory Board:  
Executive Appointment Meeting/  
Suggestion Executive Compensation Meeting  
9
6
including 3 outside  
Audit  
Audit  
Decision making and management oversight  
Audit & Supervisory Board Members  
Appeal/Report Supervise  
2
015. The specifics of these efforts are discussed by  
Operating Officers  
Operational Execution  
the Corporate Governance Meeting and reported to  
the Board of Directors.  
External Accounting Auditor  
International Advisory Board  
Audit for consolidated financial  
statements and internal control  
over financial reporting  
Business Units  
Advice  
Head Office  
In-house  
companies  
Labor-Management Council/  
Joint Labor-Management  
Round Table Conference  
Dialogue  
Supervise  
Corporate Governance Council  
Audit  
Governance and risk management  
Report  
Disclosure Committee  
Internal Auditing Department  
Disclosure control systems  
Internal control systems  
external environment. Toyota introduced region-  
based management in 2011, followed by the busi-  
ness unit system in 2013 and the in-house company  
system in 2016.  
viewpoint (the existing region-based business units  
were reorganized into this unit in April 2017).  
In April 2017, to accelerate decision-making and  
business execution, Toyota more clearly delineated  
the roles of the Members of the Board of Directors as  
decision making and oversight, and the role of exec-  
utives as business execution.  
The Corporate Governance Meeting provides opera-  
tional oversight by deliberating on issues related to the  
governance structure arising in the course of the  
implementation of these growth strategies.  
Business Execution and Supervision  
Toyota has established rules governing its Board of  
Directors that clearly lay out the matters to be dis-  
cussed by and reported to the Board. In accordance  
with these rules, management execution is delegated  
to operating officers, helping to ensure rapid decision  
making and appropriate oversight.  
Toyota has also established an International  
More details Business Execution Framework, p. 8  
Advisory Board, comprising experts from around the  
world. The board provides advice on management  
issues from a global perspective as needed. Toyota  
also deliberates on and monitors management and  
corporate conduct from the diverse stakeholder per-  
spectives provided by a wide variety of meetings,  
such as the Labor-Management Council/Joint Labor-  
Management Round Table Conference.  
Under the in-house company system, product-  
based in-house companies handle integrated opera-  
tions spanning from product development to  
The Corporate Planning Meeting operates under  
the Board of Directors. This meeting considers growth  
strategies, factoring in the positive impacts that  
Toyota’s operations have on various social issues, and  
works with management to promote CSR and  
enhance corporate value on a Company-wide basis.  
With the aim of achieving the Toyota Global Vision,  
Toyota has been implementing ongoing revisions in  
its operational framework in order to quickly respond  
to the unprecedented rapid changes occurring in the  
production. These companies work with the Business  
Planning & Operation Unit to promote the develop-  
ment of ever-better cars from the customer’s  
3
5
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Corporate Governance  
Toyota Values  
relevant fiscal year’s consolidated operating income,  
Directors, after which they are reported to and  
comprehensively taking into account dividends, the  
levels of bonuses for employees, trends at other  
companies, medium- to long-term business perfor-  
mance and past remuneration. Because the role of  
Outside Members of the Board of Directors includes  
monitoring and supervising management from an  
independent standpoint, they are not paid bonuses.  
Director remuneration and bonuses are decided by  
the Board of Directors with reference to proposals  
submitted by the Executive Remuneration Meeting,  
half the members of which are Outside Members of  
the Board of Directors.  
discussed by the Board of Directors. In fiscal 2017,  
these evaluations found that the Board was effective.  
The insights gleaned from these evaluations regard-  
ing information sharing and administration are being  
used in fiscal 2018 to further improve effectiveness.  
Board of Directors  
Audit & Supervisory Board  
Toyota’s Board of Directors comprises nine members,  
three of whom are outside members. The Members  
of the Board of Directors are selected based on com-  
prehensive consideration of suitability with the aim of  
ensuring prompt, appropriate decision making and  
appointing the right person to the right position.  
Toyota believes that it is crucial to appoint individuals  
who comprehend and are capable of putting into  
practice its core concepts of making ever-better cars  
and Genchi Genbutsu (onsite, hands-on experience).  
Moreover, these individuals must be able to contrib-  
ute to decision making aimed at sustainable growth  
into the future. Toyota’s Executive Appointment  
Meeting, half the members of which are Outside  
Members of the Board of Directors, makes recom-  
mendations to the Board of Directors regarding such  
appointments. In order to ensure that outside per-  
spectives are adequately reflected in management  
decision making, the Company has three Outside  
Members of the Board of Directors, all of whom are  
registered as independent officers with the relevant  
financial instruments exchanges. When selecting  
Outside Directors who will serve as independent offi-  
cers, Toyota considers candidates in line with the  
requirements set forth in the Companies Act and the  
standards of independence established by the rele-  
vant financial instruments exchanges. Toyota’s  
Outside Members of the Board of Directors draw on  
their broad experience and insight, including their  
respective fields of expertise, to inform decision mak-  
ing from a perspective that is independent of busi-  
ness execution.  
Toyota has adopted an Audit & Supervisory Board  
system. The six Audit & Supervisory Board Members  
(including three outside members) play a key role in  
Toyota’s corporate governance by undertaking audits  
in line with the audit policies and plans established by  
said board. Toyota’s appointments to the Audit &  
Supervisory Board are based on the belief that candi-  
dates must offer broad-ranging experience and  
insight, particularly in their respective fields of exper-  
tise, and be able to audit business execution and  
advise management from a fair and neutral stand-  
point. Toyota’s Executive Appointment Meeting, half  
the members of which are Outside Members of the  
Board of Directors, makes recommendations to the  
Audit & Supervisory Board regarding such appoint-  
ments. Three individuals, all of whom are registered  
as independent officers with the relevant financial  
instruments exchanges, have been appointed as  
Outside Audit & Supervisory Board Members. When  
selecting Outside Audit & Supervisory Board  
Fundamental Approach to and  
Maintenance of Internal Control Systems  
Basic Stance on System for Ensuring Appropriate  
Business Operations  
Remuneration for Audit & Supervisory Board  
Members consists only of fixed basic payments and  
does not include bonuses. As a result, this remunera-  
tion is not readily impacted by business performance,  
helping to ensure independence from management.  
Remuneration for Audit & Supervisory Board  
Members is determined by the Audit & Supervisory  
Board within the scope determined by resolution of  
the Shareholders’ Meeting.  
Toyota and its subsidiaries work to foster a sound  
corporate culture based on the Guiding Principles at  
Toyota and the Toyota Code of Conduct. Toyota inte-  
grates the principles of problem identification and  
Kaizen into its operational processes and continuous-  
ly strives to develop employees who will put these  
principles into practice.  
System to Ensure Appropriate Operations  
Toyota endeavors to maintain and properly operate  
a system for ensuring the appropriateness of business  
operations as a corporate group in accordance with  
its Basic Policies on Establishing Internal Controls.  
Each fiscal year, Toyota inspects the maintenance and  
implementation of internal controls to confirm that the  
organizational units responsible for implementing  
internal controls are functioning autonomously and  
enhancing said controls as necessary. The findings of  
these inspections are reviewed by the Corporate  
Governance Meeting and Board of Directors.  
Members, Toyota considers candidates in line with  
the requirements set forth in the Companies Act as  
well as the standards of independence established by  
the relevant financial instruments exchanges.  
Analysis and Evaluation of  
the Effectiveness of the Board of Directors  
Based on instruction given by the Chairman of the  
Board of Directors, the Secretariat of the Board of  
Directors conducts quantitative analyses of the exe-  
cution of the Board of Directors’ duties, followed by a  
survey of the members of the Board of Directors and  
Audit & Supervisory Board on the execution of such  
duties and its oversight. Furthermore, based on the  
results of this survey, the secretariat conducts individ-  
ual interviews with the Outside Members of the Board  
of Directors and the Outside Members of the Audit &  
Supervisory Board. The Secretariat of the Board of  
Directors compiles the results of these efforts and  
presents them to the Chairman of the Board of  
Remuneration of Members of the Board of  
Directors and Audit & Supervisory  
Board Members  
Basic remuneration and bonuses for Members of the  
Board of Directors are effectively linked to corporate  
performance while reflecting individual job responsi-  
bilities and performance. Remuneration standards in  
each member’s home country are also taken into  
account when determining remuneration amounts  
and methods. Bonuses are paid based on the  
For further information on Toyota’s fundamental  
approach to internal control systems and the mainte-  
nance of such systems, please refer to “IV. Basic  
Approach to Internal Control System and its  
Development” in the Corporate Governance Report.  
WEB  
Corporate Governance Report  
3
6
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Corporate Governance  
Toyota Values  
Board of Directors and Audit & Supervisory Board Members (As of June 14, 2017)  
Chairman of the Board of Directors  
Members of the Board of Directors  
Full-Time Audit & Supervisory Board Members  
Outside Audit & Supervisory Board Members  
Takeshi Uchiyamada  
Didier Leroy  
Ikuo Uno  
Masaki Nakatsugawa  
Yoko Wake  
Outside and Independent Director  
Outside and Independent Member  
Vice Chairman of the Board of Directors  
Shigeru Hayakawa  
Shigeki Terashi  
Haruhiko Kato  
Masahiro Kato  
Teisuke Kitayama  
Outside and Independent Director  
Outside and Independent Member  
President, Member of the Board of Directors  
Akio Toyoda  
Osamu Nagata  
Mark T. Hogan  
Yoshiyuki Kagawa  
Hiroshi Ozu  
Outside and Independent Director  
Outside and Independent Member  
3
7
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Risk Management  
Toyota Values  
Beneath the global CRO are regional CROs  
appointed to oversee specific regions, and each  
region has its own risk management structure.  
Within the head office, risk management is  
activities, review and report on major current risk  
Business and Other Risks  
Fundamental Approach  
items, and review the status of improvements and  
reinforcements to each region’s risk management  
system. Reports are also made on the status of initia-  
tives to address imminent and serious risks with  
global implications. In these ways, the meeting  
endeavors to manage and prevent risk.  
Industry and Business Risks  
The worldwide automotive market is highly competitive  
The worldwide automotive industry is highly volatile  
Toyota’s future success depends on its ability to offer  
new, innovative and competitively priced products that  
meet customer demand on a timely basis  
Toyota has been working to reinforce its risk manage-  
ment systems since the series of recall issues in  
assigned by function to chief officers and risk manag-  
ers, while in each in-house company, risk manage-  
ment is assigned to the company president and  
company risk managers. These individuals coordinate  
and cooperate with the regional head offices.  
2
010. In June 2010, Toyota established the Risk  
Toyota’s ability to market and distribute effectively is an  
integral part of Toyota’s successful sales  
Management Committee (now the Corporate  
Governance Meeting) and appointed risk managers  
for the global group and each business division as  
part of global measures to prevent and mitigate the  
impact of risks that could arise in the course of busi-  
ness activities.  
In addition, the meeting advances special mea-  
sures related to information security and business  
continuity management (BCM), areas in which the  
level of risk facing corporations has been growing in  
recent years.  
Toyota’s success is significantly impacted by its ability to  
maintain and develop its brand image  
Toyota relies on suppliers for the provision of certain sup-  
plies, including parts, components, and raw materials  
The worldwide financial services industry is highly  
competitive  
Toyota’s operations and vehicles rely on various digital  
and information technologies  
Corporate Governance Meeting  
Toyota established the Corporate Governance  
Meeting in April 2015 as a business supervisory  
body. The meeting discusses the governance struc-  
ture with the goal of ensuring the success of growth  
and business strategies in light of a wide range of  
social challenges. Two of the yearly meetings of the  
Corporate Governance Meeting are attended by the  
regional CROs, all chief officers and all in-house com-  
pany presidents. This practice is intended to aid in  
the initiation of action to prevent risks. Meeting partic-  
ipants comprehensively identify risks to business  
Risks related to Toyota’s businesses and other fac-  
tors that could significantly impact the decisions of  
investors are listed in Toyota’s Form 20-F under the  
categories Industry and Business Risks; Financial  
Market and Economic Risks; and Regulatory, Legal,  
Political, and Other Risks.  
Financial Market and Economic Risks  
Toyota’s operations are subject to currency and interest  
rate fluctuations  
High prices of raw materials and strong pressure on Toyota’s  
suppliers could negatively impact Toyota’s profitability  
A downturn in the financial markets could adversely  
affect Toyota’s ability to raise capital  
Organization and Structure  
Appointment of Risk Management Personnel  
Toyota has appointed a global chief risk officer (CRO)  
to head global risk management and established a  
structure under the global CRO to monitor risk on  
a daily basis. This structure enables the Company to  
respond immediately in the event of an emergency.  
Regulatory, Legal, Political, and Other Risks  
Risk Management  
Sustainability Data Book 2017, p. 133)  
WEB  
WEB  
The automotive industry is subject to various governmen-  
tal regulations  
(
Form 20-F for the year ended March 31, 2017  
Toyota may become subject to various legal proceedings  
Toyota may be adversely affected by natural calamities, polit-  
ical and economic instability, fuel shortages or interruptions  
in social infrastructure, wars, terrorism, and labor strikes  
Organizational Diagram of Risk Management  
Board of Directors  
Risk management  
Corporate Governance Meeting  
Chairman: Global CRO  
Executive Vice President Shigeki Terashi  
Respective groups  
(functional)  
Respective  
companies  
Respective regions  
Regional CROs  
Chief officers  
Presidents  
Collaboration  
Secretariats  
for functions  
Collaboration  
Companies’  
risk managers  
Regional  
functions  
Collaboration  
3
8
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Initiatives for Sustainable Growth Corporate Philosophy Making Ever-better Cars (TNGA) Taking on the Future Toyota Environmental Challenge 2050 Aiming to Be the Best in Town  
Employees Corporate Governance Risk Management Compliance  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Compliance  
Toyota Values  
Meeting and used as a basis for further improvement.  
By incorporating improvement initiatives into each  
year’s action plans, we ensure that these checks lead  
to ongoing positive action.  
Fundamental Approach  
Organization and Structure  
Checks to Enhance Compliance  
The Guiding Principles at Toyota state that Toyota  
shall “honor the language and spirit of the law of  
every nation and undertake open and fair business  
activities to be a good corporate citizen of the world.”  
Toyota believes that by adhering to this principle in its  
actions, it can fulfill its corporate social responsibility  
and ensure compliance.  
Toyota established the Corporate Governance  
Meeting in April 2015 as a business supervisory  
body. The meeting discusses governance structure  
with the goal of ensuring the success of growth and  
business strategies in light of a wide range of social  
challenges. Matters related to compliance are dis-  
cussed by this meeting.  
In fiscal 2009, Toyota began implementing internal  
checks to enhance its compliance structure. In fiscal  
2010 these checks were extended to subsidiaries in  
and outside Japan. Since then, these checks have  
been carried out and improved upon every year.  
Results are reported to the Corporate Governance  
Moreover, subsidiaries are visited in order to keep  
track of their compliance efforts and provide them  
support as needed.  
WEB  
Compliance (Sustainability Data Book 2017, p. 138)  
In accordance with its basic internal control poli-  
cies, Toyota promotes initiatives centered on the con-  
struction of frameworks, including the adoption and  
enforcement of the Code of Conduct as well as edu-  
cation and other means of human resource develop-  
ment. Toyota has also established consultation  
hotlines; any concerns that are reported to said hot-  
lines are assiduously addressed to ensure that no  
potential problem is overlooked.  
Organizational Diagram  
Board of Directors  
Activity Diagram  
Distribution and  
collection of  
inspection sheets  
Within Toyota (HQ)  
Subsidiary  
Second-tier subsidiary  
Secretariat and  
specialized divisions  
Self-  
Incorporation  
into policy  
Self-  
Incorporation  
into policy  
inspections  
inspections  
Individual  
divisions  
P
C
P
Feedback  
Toyota Code of Conduct  
A
D
A
D
The Toyota Code of Conduct (adopted in 1998 and  
revised in March 2006) outlines the basic frame of  
mind that all Toyota personnel should adopt and sets  
forth concrete guidelines to assist them in upholding  
the Guiding Principles at Toyota and doing their part  
to ensure that Toyota carries out its corporate social  
responsibility. A booklet containing the Toyota Code  
of Conduct is distributed to all employees to better  
enable them to put the code into practice in their own  
lives both at work and in the community.  
Corporate Planning  
Meeting  
Corporate Governance  
Meeting  
Self-  
inspections  
Incorporation  
into policy  
Support for  
improvement  
C
P
Major company-wide issues relat-  
ing to overall corporate ethics,  
compliance, and governance  
Self improvement  
Self improvement  
A
D
C
Self improvement  
WEB  
Toyota Code of Conduct  
3
9
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Financial Information Financial Strategy Financial Results and Position Financial Summary  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Financial Strategy  
Toyota Values  
1
. Growth: Continuous Investments for  
Sustainable Growth in the Future  
2. Efficiency: Enhancing Profitability and  
Efficiency of the Balance Sheet  
3. Stability: Maintenance of Liquidity  
Developing a Strong Financial Foundation  
The auto industry is on the verge of a once-in-a-century  
turning point. We believe that artificial intelligence (AI),  
automated driving, robotics, and other new fields are  
especially important to the mobility of the future.  
Given these circumstances, we must nurture both  
the strengths that will enable us to survive today and  
the strengths that will enable us to survive tomorrow.  
If the strengths for surviving today are essentially  
defense-oriented, then I think those for surviving  
tomorrow are offense-oriented. We have always  
sought to promote both, but I think we may have  
been shifting more toward the defensive. Going for-  
ward, we will seek to focus more on our offense.  
We have already begun initiatives to this end  
through such measures as shifting resources to R&D  
in key fields and investing through Toyota AI Ventures  
and the Mirai Creation Investment Limited Partnership  
in order to secure technical prowess.  
We continue to work to strengthen our profit structure.  
Through the Toyota New Global Architecture, we  
are working not only to dramatically enhance the basic  
performance and product appeal of our cars, but also  
to enhance development efficiency by standardizing  
parts and components through grouping develop-  
ment. Furthermore, we will continue efforts to reduce  
expenses and appropriately manage fixed costs.  
In terms of capital expenditure, we are working to  
thoroughly revise our expenditure priorities and  
plans, make equipment more compact, shorten pro-  
cesses, enable multi-model production, facilitate  
faster response to changes in production quantities,  
and make effective use of existing equipment in order  
to improve productivity and reduce the need for  
investment.  
Having experienced the global financial crisis and the  
Great East Japan Earthquakes, we believe it is  
important to maintain a sufficient level of net cash to  
cover both the fixed costs for the automotive busi-  
ness for half a year and the refinance requirement for  
the financial services for half a year. This represents a  
financial foundation which enables Toyota to grow  
sustainably in any business environment.  
We believe that by striving  
to make ever-better cars  
that provide value to cus-  
tomers and enriching lives  
of communities we can sus-  
tainably increase our corpo-  
Osamu Nagata  
Chief Financial Officer,  
Executive Vice President,  
Member of the Board  
of Directors  
rate value and enjoy stable,  
ongoing development with  
The above level of net cash is not only necessary  
for creation of further corporate value but also essen-  
tial for Toyota’s management in order to maintain  
a full line-up in each region while responding to all  
options and opportunities, including next-generation  
technologies and M&A.  
our stakeholders.  
To realize this goal, we are implementing a financial  
strategy based on the three pillars of growth, efficien-  
cy, and stability, striving to maintain balance between  
said pillars over the medium and long-terms.  
Through our full line-up and all-embracing  
approach, we are able to hedge risks and continue  
operations timely in an adequate scale no matter how  
and unexpectedly our business environment changes.  
We aim to make smart and efficient use of man-  
agement resources, including people, things and  
money, and by doing so maintain and enhance our  
asset efficiency.  
Moreover, we have spent around 1 trillion yen on  
R&D investment, capital expenditure, and sharehold-  
er returns each to date. However, this will not be  
enough to provide new value going forward; we will  
also need to work with partners in different industries  
and new fields.  
In summary, it is our aim to establish a strong finan-  
cial foundation which will support Toyota’s sustainable  
growth by pursuing growth and efficiency in the medi-  
um to long-term while maintaining sufficient stability.  
We will consider all available options, including  
M&A, as we work to develop the strengths that will  
enable us survive tomorrow.  
4
0
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Financial Information Financial Strategy Financial Results and Position Financial Summary  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Financial Strategy  
Toyota Values  
We appreciate opinions of our shareholders who  
With regard to dividends, we strive for a stable and  
and in response to changes in our business environ-  
ment. For the fiscal year to March 2017, we repur-  
chased 449.9 billion yen, equivalent to 69 million  
shares as shareholder return.  
Model AA Class Shares  
support Toyota from a long-term stand point. By  
reflecting them in Toyota’s management, we intend  
to increase our corporate value further.  
sustainable payment benchmarked at 30% of con-  
solidated dividend payout ratio while considering fac-  
tors such as our financial results, investment plans  
and liquidity. For the fiscal year to March 2017, we  
paid an annual dividend of 210 yen per share. Since  
the interim period ended September 30, 2015, we  
have pursued a better balance between interim and  
year-end dividends.  
Toyota issued the Model AA class shares to develop  
a new relationship with shareholders. The purpose of  
the issuance was to 1) raise funds for medium to  
long-term R&D activities, 2) enhance the base of  
long-term shareholders, and 3) diversify the means of  
fund raising. The raised funds will be utilized for R&D  
in the areas of advanced and cutting-edge technolo-  
gies such as fuel cells, infrastructure, information  
technology and highly intelligent mobility.  
Going forward, we intend to build a strong financial  
foundation while further improving profitability. At the  
same time, we would like to enhance long-term rela-  
tionships of trust with our shareholders through con-  
structive dialogues and stable shareholder return. On  
the basis of this, we aim to realize both sustainable  
growth and increased corporate value.  
Shareholder Return  
Shareholder return is an important part of our man-  
agement policies. In principle, it is determined on the  
basis of net income.  
As for repurchase of shares, we intend to exercise  
flexibly in consideration of long-term capital efficiency  
Dividend per Share and Net Income  
Total Shareholder Return and Total Return Ratio  
Interim dividend  Year-end dividend  Net income (right axis)  
 Total amount of dividends (common shares)  Total amount of dividends (First Series Model AA Class Shares)  
Share repurchase for shareholder returns  Share repurchase to avoid dilution of common shares  
(
2
Yen)  
(Billions of yen)  
,500  
(Billions of yen)  
1,600  
2
50  
00  
50  
2
00  
1,400  
349.9  
2
10  
Repurchase in connection with  
the issuance of First Series  
Model AA Class Shares  
2
1
10  
10  
2
1
1
165  
2,000  
1,500  
1,000  
500  
1,200  
1
40  
110  
100  
1,000  
800  
1
20  
125  
75  
6
39.3  
00  
100  
35  
90  
100  
449.9  
4.9  
9
0
75  
180.0  
Repurchase in connection with  
the disposition of shares to  
Toyota Mobility Foundation  
293.3  
631.3  
7
0
600  
2.4  
55  
50  
50  
30  
180.0  
50  
45  
25  
60  
1
00  
1,082.4  
65  
65  
65  
400  
5
0
30  
20  
35  
30  
645.5  
627.5  
0
20  
20  
0
522.9  
200  
2
85.0  
1
56.8  
157.7  
’12/3  
-
500  
0
(
FY) ’06/3  
’07/3  
384.6  
23.4%  
’08/3  
443.2  
25.9%  
’09/3  
313.5  
’10/3  
141.1  
67.4%  
’11/3  
156.8  
38.4%  
’12/3  
157.7  
55.6%  
’13/3  
285.0  
29.6%  
’14/3  
522.9  
28.7%  
’15/3  
631.3  
29.0%  
’16/3  
645.5  
28.3%  
’17/3  
627.5  
34.6%  
(FY) ’11/3  
’13/3  
285.0  
29.6%  
’14/3  
702.9  
38.5%  
’15/3  
924.6  
42.5%  
’16/3  
’17/3  
Total amount of  
payment  
billions of yen)  
Total shareholder  
1
292.1  
return*  
156.8  
157.7  
1,287.2 1,082.4  
55.6% 59.1%  
(
(billions of yen)  
1, 2  
Payout ratio*  
21.3%  
Total return ratio*  
38.4%  
55.6%  
*
Payout ratio: This is the ratio of (i) the amount of dividend per common share to (ii) net income attributable to Toyota Motor Corporation per common share.  
*1 Excluding repurchase made to avoid dilution of common shares.  
*
2 Total Return Ratio: This is the ratio of (i) the sum of dividends on both common shares and the First Series  
Model AA Class Shares and the amount of repurchase of common shares for shareholder return to (ii) net  
income attributable to Toyota Motor Corporation.  
4
1
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Financial Information Financial Strategy Financial Results and Position Financial Summary  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Financial Results and Position  
Toyota Values  
Consolidated Financial Results  
Consolidated Financial Position  
Income before  
2,193.8 billion yen  
Reviewing the general economic environment for  
FY2017 (April 1, 2016 through March 31, 2017), with  
respect to the world economy, the U.S. economy has  
seen ongoing recovery due to increasing personal  
consumption owing to improvements in employment  
and income conditions, and the European economy  
has continued its moderate recovery. Meanwhile,  
weaknesses have been seen in some emerging  
countries. The Japanese economy has been on  
a moderate recovery due to improvements in  
employment and income conditions.  
increased by 215 thousand units, or 10.4%, to 2,274  
Cash and cash equivalents increased by 55.6 billion  
yen, or 1.9%, to 2,995.0 billion yen at the end of  
FY2017 compared with the end of FY2016. The  
increases or decreases for each cash flow activity  
compared with the previous fiscal year are as follows:  
income taxes  
and equity in  
earnings of  
affiliated  
(a decrease of 789.5 billion yen  
or 26.5% compared with  
FY2016)  
thousand units in FY2017 compared with FY2016,  
primarily as a result of the active introduction of new  
products and the efforts of dealers nationwide.  
Toyota and Lexus brands’ market share excluding  
mini-vehicles was 47.8%, while market share (including  
Daihatsu and Hino brands) including mini-vehicles  
was 45.0%, representing a record high. Each  
remained at as high a level as in FY2016. Meanwhile,  
overseas vehicle unit sales increased by 75 thousand  
units, or 1.1%, to 6,697 thousand units in FY2017  
compared with FY2016, because of sales expansion  
in Asia and Europe despite decline in sales in the  
Middle East.  
companies  
Net income  
attributable to  
Toyota Motor  
Corporation  
1,831.1 billion yen  
(a decrease of 481.5 billion yen  
or 20.8% compared with  
FY2016)  
Cash flows from operating activities  
Net cash flows from operating activities resulted in  
an increase in cash by 3,414.2 billion yen in FY2017.  
Net cash provided by operating activities decreased  
by 1,046.6 billion yen from 4,460.8 billion yen in  
FY2016.  
Changes in operating income and loss for FY2017  
Marketing efforts  
an increase of 210.0 billion yen  
compared with FY2016  
For the automobile industry, although markets  
have progressed in a steady manner in the devel-  
oped countries and expanded in China due to effects  
of a sales tax cut on small cars, markets in resource-  
rich countries have slowed down. Meanwhile, efforts  
toward improvement across businesses in areas  
including automated driving technology, connected  
vehicles, environmental technologies used in fuel cell  
vehicles and electric vehicles, as well as car-sharing  
and ride-sharing have become active.  
Effects of changes a decrease of 940.0 billion yen  
in exchange rates compared with FY2016  
Cash flows from investing activities  
Net cash flows from investing activities resulted in  
a decrease in cash by 2,969.9 billion yen in FY2017.  
Net cash used in investing activities decreased by  
212.6 billion yen from 3,182.5 billion yen in FY2016.  
Cost reduction  
efforts  
an increase of 440.0 billion yen  
compared with FY2016  
Result of Operation for FY2017  
Net revenues  
27,597.1 billion yen  
(
a decrease of 805.9 billion yen  
or 2.8% compared with  
FY2016)  
Increase in  
expenses and  
others  
a decrease of 530.0 billion yen  
compared with FY2016  
Cash flows from financing activities  
Operating income 1,994.3 billion yen  
a decrease of 859.5 billion yen  
Other  
a decrease of 39.5 billion yen  
compared with FY2016  
Net cash flows from financing activities resulted in  
a decrease in cash by 375.1 billion yen in FY2017.  
Net cash used in financing activities decreased by  
48.4 billion yen from 423.5 billion yen in FY2016.  
(
Under these conditions, consolidated vehicle unit  
sales in Japan and overseas increased by 290 thou-  
sand units, or 3.3%, to 8,971 thousand units in  
FY2017 compared with FY2016 (April 1, 2015  
through March 31, 2016). Vehicle unit sales in Japan  
or 30.1% compared with  
FY2016)  
Note: Translational impacts concerning operating income of overseas  
subsidiaries and concerning provisions in foreign currencies at  
the end of the fiscal year are included in “Effects of changes in  
exchange rates” from the consolidated fiscal year ended March  
31, 2017.  
4
2
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Financial Information Financial Strategy Financial Results and Position Financial Summary  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Financial Results and Position  
Toyota Values  
Consolidated Balance Sheets  
(Yen in millions)  
FY2017  
March 31, 2017)  
FY2016  
(March 31, 2016)  
Increase  
(Decrease)  
FY2017  
(March 31, 2017)  
FY2016  
(March 31, 2016)  
Increase  
(Decrease)  
(
Assets  
Liabilities  
Current liabilities  
Current assets  
Cash and cash equivalents  
Time deposits  
17,833,695  
2,995,075  
1,082,654  
1,821,598  
18,209,553  
2,939,428  
1,032,034  
1,511,389  
(375,858)  
17,318,965  
4,953,682  
4,290,449  
2,566,382  
936,938  
16,124,456  
4,698,134  
3,822,954  
2,389,515  
1,040,277  
2,726,120  
343,325  
1,194,509  
255,548  
467,495  
176,867  
(103,339)  
411,707  
(119,751)  
105,982  
(452,687)  
139,531  
159  
55,647  
50,620  
Short-term borrowings  
Current portion of long-term debt  
Accounts payable  
Marketable securities  
310,209  
Other payables  
Trade accounts and notes receivable, less  
allowance for doubtful accounts  
2
,115,938  
2,000,149  
115,789  
Accrued expenses  
3,137,827  
223,574  
Finance receivables, net  
Other receivables  
6,196,649  
436,867  
2,388,617  
5,912,684  
451,406  
283,965  
(14,539)  
327,106  
(967,607)  
(537,048)  
369,275  
872,480  
Income taxes payable  
Other current liabilities  
1,210,113  
12,762,268  
9,911,596  
905,070  
1,104,131  
13,214,955  
9,772,065  
904,911  
Inventories  
2,061,511  
967,607  
Long-term liabilities  
Deferred income taxes  
Long-term debt  
Prepaid expenses and other current assets  
Noncurrent finance receivables, net  
Investments and other assets  
796,297  
9,012,222  
11,707,160  
1,333,345  
8,642,947  
10,834,680  
Accrued pension and severance costs  
Deferred income taxes  
1,423,726  
521,876  
2,046,089  
491,890  
(622,363)  
29,986  
Other long-term liabilities  
Total liabilities  
30,081,233  
485,877  
29,339,411  
479,779  
741,822  
6,098  
Marketable securities and other securities  
investments  
7,679,928  
7,439,799  
240,129  
Mezzanine equity  
Affiliated companies  
Employees receivables  
Other  
2,845,639  
25,187  
2,631,612  
32,998  
214,027  
(7,811)  
Shareholders’ equity  
Toyota Motor Corporation shareholders’ equity  
Common stock, no par value  
Additional paid-in capital  
Retained earnings  
17,514,812  
397,050  
16,746,935  
397,050  
767,877  
1,156,406  
10,197,109  
1,379,991  
4,470,996  
11,357,340  
5,966,579  
474,188  
730,271  
426,135  
456,692  
27,087  
Property, plant and equipment  
Land  
9,740,417  
1,352,904  
4,311,895  
10,945,267  
5,652,622  
513,953  
484,013  
548,161  
(64,148)  
806,830  
30,154  
(4,959)  
(193,208)  
574,669  
17,601,070  
640,922  
16,794,240  
610,768  
Buildings  
159,101  
412,073  
313,957  
(39,765)  
(415,761)  
1,322,589  
Accumulated other comprehensive income (loss)  
Treasury stock, at cost  
Machinery and equipment  
Vehicles and equipment on operating leases  
Construction in progress  
Less – Accumulated depreciation  
Total assets  
(1,608,243)  
668,264  
(1,603,284)  
861,472  
Noncontrolling interests  
Total shareholders’ equity  
18,183,076  
17,608,407  
(13,451,985)  
48,750,186  
(13,036,224)  
47,427,597  
Total liabilities, mezzanine equity and  
shareholders’ equity  
48,750,186  
47,427,597  
1,322,589  
Note: Mezzanine equity consists of the Model AA Class Shares, which is reported as a separate line item between Liabilities and Shareholders’ equity.  
4
3
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Financial Information Financial Strategy Financial Results and Position Financial Summary  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Financial Results and Position  
Toyota Values  
Consolidated Vehicle Sales  
Net Revenues  
Consolidated Statements of Income  
(Yen in millions)  
FY2017  
FY2016  
(
For the year ended  
March 31, 2017)  
(For the year ended  
March 31, 2016)  
Increase  
(Decrease)  
(
1
Thousands of units)  
0,000  
(Billions of yen)  
30,000  
Net revenues  
27,597,193  
25,813,496  
1,783,697  
25,602,821  
21,543,035  
1,191,301  
2,868,485  
1,994,372  
199,453  
28,403,118  
26,549,111  
1,854,007  
25,549,147  
21,456,086  
1,149,379  
2,943,682  
2,853,971  
129,410  
(805,925)  
2
8,403.1  
9,116  
2
7,234.5  
27,597.1  
Sales of products  
(735,615)  
(70,310)  
53,674  
86,949  
41,922  
(75,197)  
(859,599)  
70,043  
1,121  
8
,972  
8,971  
8
,871  
8
,681  
2
5,691.9  
Financing operations  
25,000  
8
,000  
Costs and expenses  
Cost of products sold  
Cost of financing operations  
Selling, general and administrative  
Operating income  
2
2,064.1  
20,000  
6,000  
1
1
5,000  
0,000  
4,000  
Other income (expense)  
Interest and dividend income  
Interest expense  
158,983  
157,862  
(29,353)  
(35,403)  
6,050  
2,000  
5,000  
Foreign exchange gain (loss), net  
Other income (loss), net  
33,601  
(5,573)  
39,174  
23,698  
36,222  
12,524  
0
0
Income before income taxes and equity in  
earnings of affiliated companies  
2,193,825  
2,983,381  
(789,556)  
FY  
2013  
2014  
2015  
2016  
2017  
FY  
2013  
2014  
2015  
2016  
2017  
Provision for income taxes  
Equity in earnings of affiliated companies  
Net income  
628,900  
362,060  
878,269  
329,099  
(249,369)  
32,961  
Operating Income and  
Ratio of Operating Income to Net Revenues  
Net Income Attributable to  
Toyota Motor Corporation and ROE  
 Net income attributable to Toyota Motor Corporation  
 ROE (Right scale)  
1,926,985  
2,434,211  
(507,226)  
 Operating income  
Less – Net income attributable to  
noncontrolling interests  
 % to net revenues (Right scale)  
(95,876)  
(121,517)  
2,312,694  
25,641  
(Billions of yen)  
(%)  
12.0  
(Billions of yen)  
3,000  
(%)  
15.0  
3,000  
Net income attributable to  
Toyota Motor Corporation  
2,853.9  
1
,831,109  
(481,585)  
13.7  
13.9  
13.8  
2,750.5  
Note: Net income attributable to common shareholders for the fiscal year ended March 31, 2017 and 2016 is 1,821,314 million yen and 2,306,607  
million yen, respectively, which is derived by deducting dividend and accretion to Model AA Class Shares of 9,795 million yen and 6,087 million  
yen, respectively, from Net income attributable to Toyota Motor Corporation.  
2,500  
10.0  
8.0  
6.0  
4.0  
2.0  
0
2,500  
2,000  
1,500  
1,000  
500  
12.5  
10.0  
7.5  
5.0  
2.5  
0
10.1  
10.0  
1,994.3  
2,312.6  
2
,292.1  
2,173.3  
8
.9  
1
0.6  
2
1
1
,000  
,500  
,000  
1,823.1  
1,831.1  
7
.2  
Net Income Attributable to Toyota Motor Corporation per Common Share  
(Yen)  
8
.5  
6.0  
,320.8  
Basic  
605.47  
599.22  
741.36  
735.36  
(135.89)  
(136.14)  
1
Diluted  
9
62.1  
500  
0
0
FY  
2013  
2014  
2015  
2016  
2017  
FY  
2013  
2014  
2015  
2016  
2017  
4
4
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Financial Information Financial Strategy Financial Results and Position Financial Summary  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Financial Results and Position  
Toyota Values  
Consolidated Statements of Cash Flows  
(
Yen in millions)  
FY2017  
FY2016  
(
For the year ended  
March 31, 2017)  
(For the year ended  
March 31, 2016)  
Cash flows from operating activities:  
Net income  
1,926,985  
2,434,211  
Adjustments to reconcile net income to net cash provided by  
operating activities  
Depreciation  
1,610,950  
98,666  
1,625,837  
159,265  
8,833  
Provision for doubtful accounts and credit losses  
Pension and severance costs, less payments  
Losses on disposal of fixed assets  
23,253  
30,673  
33,329  
Unrealized losses on available-for-sale securities, net  
Deferred income taxes  
Equity in earnings of affiliated companies  
Changes in operating assets and liabilities, and other  
Net cash provided by operating activities  
Cash flows from investing activities:  
7,073  
9,272  
32,889  
(329,099)  
486,320  
4,460,857  
(53,299)  
(362,060)  
131,996  
3,414,237  
Additions to finance receivables  
(13,636,694)  
12,927,981  
(1,223,878)  
(2,317,559)  
(13,549,278)  
13,115,854  
(1,282,545)  
(2,776,671)  
Collection of and proceeds from sales of finance receivables  
Additions to fixed assets excluding equipment leased to others  
Additions to equipment leased to others  
Proceeds from sales of fixed assets excluding equipment leased to  
others  
41,238  
42,147  
Proceeds from sales of equipment leased to others  
Purchases of marketable securities and security investments  
Proceeds from sales of and maturity of marketable securities and  
security investments  
Payment for additional investments in affiliated companies,  
net of cash acquired  
1,238,278  
(2,517,008)  
1,111,727  
(2,197,477)  
1,901,541  
3,415,815  
628  
44,274  
Changes in investments and other assets, and other  
Net cash used in investing activities  
571,888  
(2,969,939)  
(1,062,744)  
(3,182,544)  
Cash flows from financing activities:  
Proceeds from issuance of long-term debt  
Payments of long-term debt  
4,603,446  
(3,845,554)  
273,037  
4,845,872  
(4,176,202)  
(10,903)  
474,917  
(1,225)  
(704,728)  
(73,129)  
(778,173)  
(423,571)  
(199,871)  
654,871  
Increase (decrease) in short-term borrowings  
Proceeds from issuance of class shares  
Dividends paid to Toyota Motor Corporation class shareholders  
Dividends paid to Toyota Motor Corporation common shareholders  
Dividends paid to noncontrolling interests  
Reissuance (repurchase) of treasury stock, and other  
Net cash used in financing activities  
Effect of exchange rate changes on cash and cash equivalents  
Net increase in cash and cash equivalents  
Cash and cash equivalents at beginning of year  
Cash and cash equivalents at end of year  
(3,697)  
(634,475)  
(63,936)  
(703,986)  
(375,165)  
(13,486)  
55,647  
2,939,428  
2,995,075  
2,284,557  
2,939,428  
4
5
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Financial Information Financial Strategy Financial Results and Position Financial Summary  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Financial Results and Position  
Toyota Values  
FY2017  
(As of and for the year ended March 31, 2017)  
(Yen in millions)  
Segment Operating Results  
Inter-segment  
Elimination and/or  
Unallocated  
Amount  
Financial  
Services  
Automotive  
All Other  
Consolidated  
Automotive  
Net revenues:  
Net revenues for the automotive operations  
decreased by 895.5 billion yen, or 3.4%, to 25,081.8  
billion yen in FY2017 compared with FY2016, and  
operating income decreased by 756.0 billion yen, or  
Sales to external customers  
Inter-segment sales and transfers  
Total  
25,032,229  
49,618  
1,783,697  
781,267  
(629,306)  
(629,306)  
(626,950)  
(2,356)  
27,597,193  
39,903  
1,823,600  
1,601,172  
222,428  
539,785  
1,321,052  
1,239,725  
81,327  
25,081,847  
23,388,874  
1,692,973  
16,156,496  
2,745,437  
912,797  
27,597,193  
25,602,821  
1,994,372  
48,750,186  
2,845,422  
1,610,950  
3,541,437  
Operating expenses  
Operating income  
3
0.9%, to 1,692.9 billion yen in FY2017 compared  
Assets  
22,507,613  
9,792  
2,170,498  
7,915,579  
90,193  
with FY2016. The decrease in operating income was  
mainly due to the effects of changes in exchange  
rates and the increase in expenses and others.  
Investment in equity method investees  
Depreciation expenses  
Capital expenditure  
671,155  
26,998  
1,293,564  
2,182,149  
53,710  
12,014  
FY2016  
Financial services  
(As of and for the year ended March 31, 2016)  
(Yen in millions)  
Net revenues for the financial services operations  
decreased by 72.6 billion yen, or 3.8%, to 1,823.6  
billion yen in FY2017 compared with FY2016, and  
operating income decreased by 116.7 billion yen, or  
Inter-segment  
Elimination and/or  
Unallocated  
Financial  
Services  
Automotive  
All Other  
Amount  
Consolidated  
Net revenues:  
Sales to external customers  
Inter-segment sales and transfers  
Total  
25,923,813  
53,603  
1,854,007  
42,217  
625,298  
552,089  
1,177,387  
1,110,880  
66,507  
(647,909)  
(647,909)  
(647,149)  
(760)  
28,403,118  
3
4.4%, to 222.4 billion yen in FY2017 compared with  
25,977,416  
23,528,418  
2,448,998  
15,621,757  
2,532,644  
900,434  
1,896,224  
1,556,998  
339,226  
28,403,118  
25,549,147  
2,853,971  
47,427,597  
2,631,389  
1,625,837  
4,059,216  
FY2016. The decrease in operating income was  
mainly due to the increase in expenses related to  
credit losses and residual value losses in sales  
finance subsidiaries.  
Operating expenses  
Operating income  
Assets  
21,709,010  
9,168  
1,917,148  
10,801  
8,179,682  
78,776  
Investment in equity method investees  
Depreciation expenses  
Capital expenditure  
697,991  
27,412  
1,389,289  
2,638,111  
41,826  
(10,010)  
All other  
Note: Unallocated corporate assets included under "Inter-segment Elimination and/or Unallocated Amount" for FY2017 and FY2016 are 9,177,953 million yen and 9,369,868 million yen, respectively, and consist primarily of  
funds such as cash and cash equivalents, marketable securities and portion of security investments held by TMC.  
Net revenues for all other businesses increased by  
1
43.6 billion yen, or 12.2%, to 1,321.0 billion yen in  
FY2017 compared with FY2016, and operating  
income increased by 14.8 billion yen, or 22.3%, to  
8
1.3 billion yen in FY2017 compared with FY2016.  
4
6
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Financial Information Financial Strategy Financial Results and Position Financial Summary  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Financial Results and Position  
Toyota Values  
FY2017  
(As of and for the year ended March 31, 2017)  
(Yen in millions)  
Geographic Information  
Inter-segment  
Elimination and/or  
Unallocated  
Japan  
Net revenues in Japan increased by 71.3 billion yen,  
or 0.5%, to 14,830.8 billion yen in FY2017 compared  
with FY2016. However, operating income decreased  
by 475.2 billion yen, or 28.3%, to 1,202.2 billion yen  
in FY2017 compared with FY2016. The decrease in  
operating income was mainly due to the effects of  
changes in exchange rates and the increase in  
expenses and others.  
Japan  
North America  
Europe  
Asia  
Other  
Amount  
Consolidated  
Net revenues:  
Sales to external customers  
Inter-segment sales and transfers  
Total  
8,798,903  
6,031,965  
14,830,868  
13,628,623  
1,202,245  
14,791,969  
10,033,419  
205,672  
2,517,601  
163,438  
4,279,617  
540,204  
1,967,653  
193,421  
(7,134,700)  
(7,134,700)  
(7,134,004)  
(696)  
27,597,193  
10,239,091  
9,927,897  
311,194  
2,681,039  
2,693,283  
(12,244)  
4,819,821  
4,384,642  
435,179  
2,161,074  
2,102,380  
58,694  
27,597,193  
25,602,821  
1,994,372  
48,750,186  
North America  
Net revenues in North America decreased by 812.8  
billion yen, or 7.4%, to 10,239.0 billion yen in FY2017  
compared with FY2016, and operating income  
decreased by 217.6 billion yen, or 41.2%, to 311.1  
billion yen in FY2017 compared with FY2016. The  
decrease in operating income was mainly due to the  
increase in expenses and others as well as the  
increase in expenses related to credit losses and  
residual value losses, and the recording of valuation  
losses on interest rate swaps stated at fair value,  
both in sales finance subsidiaries.  
Operating expenses  
Operating income (loss)  
Assets  
17,365,237  
2,846,469  
4,486,021  
2,819,935  
6,440,555  
FY2016  
(As of and for the year ended March 31, 2016)  
Inter-segment  
Elimination and/or  
Unallocated  
Europe  
Net revenues in Europe increased by 19.7 billion yen,  
or 0.7%, to 2,681.0 billion yen in FY2017 compared  
with FY2016. However, operating income decreased  
by 84.6 billion yen to an operating loss of 12.2 billion  
yen in FY2017 compared with FY2016. The decrease  
in operating income was mainly due to the increase  
in expenses and others.  
Japan  
North America  
Europe  
Asia  
Other  
Amount  
Consolidated  
Net revenues:  
Sales to external customers  
Inter-segment sales and transfers  
Total  
8,588,437  
6,171,051  
14,759,488  
13,081,966  
1,677,522  
14,291,434  
10,822,772  
229,198  
2,507,292  
154,039  
4,475,623  
528,236  
2,008,994  
201,220  
(7,283,744)  
(7,283,744)  
(7,300,860)  
17,116  
28,403,118  
Asia  
Net revenues in Asia decreased by 184.0 billion yen,  
or 3.7%, to 4,819.8 billion yen in FY2017 compared  
with FY2016, and operating income decreased by  
11,051,970  
10,523,151  
528,819  
2,661,331  
2,588,915  
72,416  
5,003,859  
4,554,670  
449,189  
2,210,214  
2,101,305  
108,909  
28,403,118  
25,549,147  
2,853,971  
47,427,597  
Operating expenses  
Operating income  
Assets  
1
4.0 billion yen, or 3.1%, to 435.1 billion yen in  
FY2017 compared with FY2016. The decrease in  
operating income was mainly due to the effects of  
changes in exchange rates.  
16,622,979  
2,612,210  
4,415,700  
2,579,113  
6,906,161  
Other (Central and South America, Oceania,  
Africa and the Middle East)  
Note: 1. Unallocated corporate assets included under “Inter-segment Elimination and/or Unallocated Amount” for FY2017 and FY2016 are 9,177,953 million yen and 9,369,868 million yen, respectively, and consist primarily of  
funds such as cash and cash equivalents, marketable securities and portion of security investments held by TMC.  
Net revenues in other regions decreased by 49.1 bil-  
lion yen, or 2.2%, to 2,161.0 billion yen in FY2017  
compared with FY2016, and operating income  
decreased by 50.2 billion yen, or 46.1%, to 58.6 bil-  
lion yen in FY2017 compared with FY2016. The  
decrease in operating income was mainly due to the  
increase in expenses and others.  
2
. “Other” consists of Central and South America, Oceania, Africa and the Middle East.  
4
7
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Financial Information Financial Strategy Financial Results and Position Financial Summary  
Ever-Better  
Cars  
Enriching Lives  
of Communities  
Stable Base  
of Business  
Financial Summary (Consolidated)  
Toyota Values  
<
U.S. GAAP>  
Fiscal years ended March 31  
2008  
2009  
2010  
7,237  
93  
2011  
2012  
7,352  
79  
2013  
2014  
2015  
2016  
2017  
Consolidated Vehicle Sales  
Foreign  
(thousands of units)  
8,913  
7,567  
7,308  
8,871  
9,116  
8,972  
110  
8,681  
8,971  
Yen to US Dollar Rate  
114  
162  
101  
144  
86  
113  
83  
100  
134  
120  
133  
108  
119  
Exchange  
Rates  
Yen to Euro Rate  
131  
109  
107  
139  
(Average)  
Net Revenues  
(billions of yen)  
(billions of yen)  
(billions of yen)  
(billions of yen)  
(billions of yen)  
(yen)  
26,289.2  
2,270.3  
2,437.2  
1,717.8  
443.2  
20,529.5  
(461.0)  
(560.4)  
(437.0)  
313.5  
100  
18,950.9  
147.5  
291.4  
209.4  
141.1  
45  
18,993.6  
468.2  
563.2  
408.1  
156.8  
50  
18,583.6  
355.6  
432.8  
283.5  
157.7  
50  
22,064.1  
1,320.8  
1,403.6  
962.1  
285.0  
90  
25,691.9  
2,292.1  
2,441.0  
1,823.1  
522.9  
27,234.5  
2,750.5  
2,892.8  
2,173.3  
631.3  
200  
28,403.1  
2,853.9  
2,983.3  
2,312.6  
645.5  
27,597.1  
1,994.3  
2,193.8  
1,831.1  
627.5  
Operating Income (Loss)  
Income (Loss) before Income Taxes  
Net Income (Loss)  
(Note 1)  
Common  
Shares  
Cash Dividends  
Cash Dividends per Share  
140  
165  
210  
210  
Payout Ratio  
(%)  
25.9  
67.4  
38.4  
55.6  
29.6  
28.7  
29.0  
28.3  
34.6  
Value of Shares Repurchased  
449.9  
(maximum)  
(billions of yen)  
69.9  
180.0  
293.3  
639.3  
[shareholder return]  
(Note 2)  
R&D Expenses  
(billions of yen)  
(billions of yen)  
(billions of yen)  
(billions of yen)  
(billions of yen)  
(billions of yen)  
(%)  
958.8  
1,042.4  
1,480.2  
4,215.4  
32,458.3  
11,869.5  
14.5  
904.0  
1,072.1  
1,302.5  
3,324.1  
29,062.0  
10,061.2  
(4.0)  
725.3  
1,032.0  
579.0  
730.3  
812.3  
779.8  
732.9  
807.4  
727.3  
910.5  
775.9  
1,004.5  
806.2  
1,055.6  
885.1  
1,037.5  
893.2  
Depreciation Expenses  
Capital Expenditures  
Total Liquid Assets  
Total Assets  
(Note 3)  
(Note 3)  
(Note 4)  
642.3  
706.7  
852.7  
1,000.7  
7,661.9  
41,437.4  
14,469.1  
13.7  
1,177.4  
8,508.2  
47,729.8  
16,788.1  
13.9  
1,292.5  
9,229.9  
47,427.5  
16,746.9  
13.8  
1,211.8  
9,199.5  
48,750.1  
17,514.8  
10.6  
4,656.3  
30,349.2  
10,359.7  
2.1  
4,943.4  
29,818.1  
10,332.3  
3.9  
4,968.1  
30,650.9  
10,550.2  
2.7  
5,883.1  
35,483.3  
12,148.0  
8.5  
Toyota Motor Corporation Shareholders’ Equity  
Return on Equity  
Return on Asset  
(%)  
5.3  
(1.4)  
0.7  
1.4  
0.9  
2.9  
4.7  
4.9  
4.9  
3.8  
(
(
(
(
Note 1) Shows “Net income (loss) attributable to Toyota Motor Corporation”  
Note 2) Value of common shares repurchased (shareholder return on Net Income for the period, excluding shares constituting less than one unit that were purchased upon request and repurchases made to avoid dilution of shares)  
Note 3) Figures for depreciation expenses and capital expenditures do not include vehicles in operating lease  
Note 4) Excludes financial subsidiaries  
4
8
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Non-Automotive Business  
Corporate Information and Stock Information  
Non-Automotive Businesses  
Financial Services  
Housing Services  
Toyota Financial Services Corporation provides finan-  
cial services, mainly auto loans and leasing, to more  
than 26 million customers across its network, which  
spans more than 35 countries and regions. In April  
One such initiative was investment in a new  
telematics car insurance services company in the  
United States. This company is developing insurance  
services in which driver-specific data on distance  
driven and other driving patterns is collected and  
analyzed to calculate insurance rates.  
In housing services, Toyota Housing Corporation oper-  
ates a range of housing-related businesses, including  
detached house construction as well as condominium  
development and housing renovations. The mainstay  
detached house construction business has a sales area  
covering 28 of Japan’s prefectures, with three factories  
across the country. In fiscal 2017, the housing services  
business sold 10,321 units on a consolidated basis and  
generated net revenues of ¥300.8 billion.  
from across the Toyota Group. Using this facility, we  
aim to accelerate joint housing development with  
companies throughout the Toyota Group, focusing  
on housing ten years down the road and beyond.  
In November 2016, Toyota Housing and Misawa  
Homes Co., Ltd. entered a capital and business alli-  
ance, under which Misawa became a subsidiary of  
Toyota Housing. Since 2005, when Toyota Motor  
Corporation and Misawa Homes formed a capital alli-  
ance, the two companies have engaged in joint  
materials purchasing, joint land purchasing and sub-  
dividing, joint development of rental housing, and  
personnel exchange. The new alliance will accelerate  
both sides’ growth strategies and link their business-  
es, particularly their detached house business and  
new businesses, to provide customers with better  
products and services.  
2016, Toyota Motor Corporation created an internal  
Sales Financial Business Group, better enabling its  
financial services and automotive business divisions to  
work together to rapidly implement automotive sales  
and value chain initiatives. In fiscal 2017, the financial  
services business recorded net revenues of ¥1,823.6  
billion and operating income of ¥222.4 billion.  
With the automotive industry undergoing major  
changes, Toyota has been implementing numerous  
new initiatives related to the use of information tech-  
nology in cars, especially in the area of connected  
cars, to cultivate new business areas.  
Furthermore, Toyota has entered a partnership with  
Uber Technologies Inc., the largest ridesharing com-  
pany in the United States. Through collaboration with  
Uber in ridesharing outside Japan, Toyota aims to  
build safe, convenient and appealing mobility services.  
Going forward, we will continue to develop and  
provide financial services in line with customer needs  
and local market characteristics to help customers  
enjoy the benefits of driving.  
Under the brand vision “Sincerely for You,” we  
have been working to strengthen our brand and the  
competitiveness of our products. As a result, we  
achieved greater growth in orders received than the  
average for Japan’s top eight prefabricated home  
companies in fiscal 2017. Furthermore, aiming to cre-  
ate housing that will support working women and  
enable seniors to enjoy rich, active lives, we created  
the KenBiKenJu Laboratory, a next-generation hous-  
ing research facility that brings together technologies  
WEB  
Toyota Financial Services Corporation  
WEB  
Toyota Housing Corporation (Japanese language only)  
Network Spanning More Than 35 Countries and Regions  
Time for women  
Smarter living  
to shine  
Reducing the burden of housework,  
Exploring smart living using cutting-edge  
childcare, and nursing care to give women  
technology to achieve greater comfort  
time to shine, helping them participate fully  
than ever before.  
in society.  
Health for  
Vitality for life  
the whole family  
Facilitating daily health management,  
Extending healthy life expectancy and pro-  
offering refreshment for the body and  
viding the safety and security to enjoy life.  
mind, and providing quality sleep.  
KenBiKenJu Laboratory, a next-generation housing research facility  
4
9
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Non-Automotive Business  
Corporate Information and Stock Information  
Corporate Information and Stock Information (As of March 31 2017)  
Corporate Data  
Company Name  
Established  
Common Stock  
Fiscal Year-End  
Public Accounting Firm  
Number of Affiliates  
Major Shareholders (Top 10)  
Toyota Motor Corporation  
August 28, 1937  
¥635.4 billion  
March 31  
PricewaterhouseCoopers Aarata LLC  
Consolidated subsidiaries: 597  
Affiliates accounted for by the equity method: 54  
364,445 (Parent company: 73,875)  
Corporate information: http://www.toyota-global.com  
IR information: http://www.toyota-global.com/investors  
First series  
Common Model AA class Percentage of  
shares shares Total Shareholding  
(1,000 shares) (1,000 shares) (1,000 shares) (%)  
Name  
Japan Trustee Service Bank, Ltd.  
Toyota Industries Corporation  
364,158  
229,274  
156,668  
120,045  
180  
364,338  
229,274  
156,668  
120,605  
12.06  
7.59  
5.18  
3.99  
The Master Trust Bank of Japan ,Ltd.  
Nippon Life Insurance Company  
560  
Number of Employees  
Corporate Website  
State Street Bank and Trust Company (Standing Proxy:  
Settlement & Cleaning Services Division, Mizuho Bank, Ltd.)  
1
04,004  
104,004  
86,882  
3.44  
2.88  
DENSO Corporation  
86,882  
Stock Data  
Number of Shares Authorized  
Number of Shares Issued  
JP Morgan Chase Bank, N.A.  
(
Standing Proxy: Settlement & Cleaning Services Division,  
72,050  
72,050  
2.38  
10,000,000,000 shares  
Mizuho Bank, Ltd.)  
Common shares: 3,262,997,492 shares  
First series Model AA class shares: 47,100,000 shares  
288,274,636 shares  
687,028  
100 shares  
Japan: Tokyo, Nagoya, Fukuoka, Sapporo  
Oversea: New York, London  
Japan: 7203  
Mitsui Sumitomo Insurance Company, Limited  
Trust & Custody Services Bank, Ltd.  
60,811  
58,941  
60,811  
58,941  
2.01  
1.95  
Number of Treasury Stock  
Number of Shareholders  
Number of Shares per Trading Unit  
Stock Listings  
The Bank of New York Mellon as Depositary Bank for  
Depositary Receipt Holders  
5
6,099  
56,099  
1.86  
1. The Bank of New York Mellon as Depositary Bank for Depositary Receipt Holders is the nominee of the Bank of New York Mellon, which is the  
Depositary for holders of TMC’s American Depositary Receipts (ADRs).  
2. The percentage of shareholding is calculated after deducting the number of shares of treasury stock (288,274 thousand shares) from the total  
Securities Code  
number of shares issued.  
American Depositary Receipts (ADRs) Ratio: 1 ADR=2 Common Stock  
Symbol: TM  
Transfer Agent in Japan  
Mitsubishi UFJ Trust and Banking Corporation  
-1, Nikko-cho, Fuchu City, Tokyo 183-0044, Japan  
Japan toll-free: (0120) 232-711  
Depository and Transfer Agent for ADRs The Bank of New York Mellon  
1
Ownership Breakdown  
1
01 Barclay Street, New York, NY 10286, U.S.A.  
Financial institutions,  
brokerages:  
Individuals, etc.  
Tel: (201) 680-6825  
U.S. toll-free: (888) 269-2377, (888) BNY-ADRS  
Depositary Receipt: http://www.adrbnymellon.com  
Transfer Agent: https://www-us.computershare.com/investor  
(including treasury stock):  
1,103,278 thousand shares  
7
28,206 thousand shares  
(33.33%)  
(22.00%)  
Contact Points for Investors  
Japan Toyota City Head Office: 1, Toyota-cho, Toyota City, Aichi Prefecture 471-8571, Japan  
Tel: (0565) 28-2121 Fax: (0565) 23-5721  
Other corporate entities:  
87,807 thousand shares  
6
Tokyo Head Office: 4-18, Koraku 1 chome, Bunkyo-ku, Tokyo 112-8701, Japan  
Tel: (03) 3817-7111 Fax: (03) 3817-9092  
Foreign corporate entities  
and others:  
(
20.78%)  
U.S.A. Toyota Motor North America, Inc.  
790,804 thousand shares  
1114 Avenue of the Americas, Suite 4115, New York, NY 10036, U.S.A.  
(23.89%)  
Tel: (212) 715-7447 FAX: (212) 759-7670  
Toyota Motor Europe  
U.K.  
Note: Ratio indicates the share of ownership to the total number of shares issued.  
Second Floor, Caroline House, 55-57 High Holborn, London WC1V 6DX, U.K.  
Tel: (207) 290-8511  
50  
TOYOTA Annual Report 2017  
Table of Contents  
Message from the President  
Long-term Strategy  
At a Glance  
History  
Initiatives for  
Sustainable Growth  
Financial Information  
Non-Automotive Business/Corporate  
Information and Stock Information  
Toyota has become a Worldwide Olympic/Paralympic Partner in the category of vehicles,  
mobility services and mobility solutions.  
Cautionary Statement with Respect to Forward-Looking Statements  
This report contains forward-looking statements that reflect Toyota’s plans and expectations.  
These forward-looking statements are not guarantees of future performance and involve known  
and unknown risks, uncertainties and other factors that may cause Toyota’s actual results, per-  
formance, achievements or financial position to be materially different from any future results, per-  
formance, achievements or financial position expressed or implied by these forward-looking  
statements. These factors include, but are not limited to: (i) changes in economic conditions,  
market demand, and the competitive environment affecting the automotive markets in Japan,  
North America, Europe, Asia and other markets in which Toyota operates; (ii) fluctuations in cur-  
rency exchange rates, particularly with respect to the value of the Japanese yen, the U.S. dollar,  
the euro, the Australian dollar, the Russian ruble, the Canadian dollar and the British pound, and  
interest rates fluctuations; (iii) changes in funding environment in financial markets and increased  
competition in the financial services industry; (iv) Toyota’s ability to market and distribute effectively;  
(v) Toyota’s ability to realize production efficiencies and to implement capital expenditures at the  
levels and times planned by management; (vi) changes in the laws, regulations and government  
policies in the markets in which Toyota operates that affect Toyota’s automotive operations, par-  
ticularly laws, regulations and government policies relating to vehicle safety including remedial  
measures such as recalls, trade, environmental protection, vehicle emissions and vehicle fuel  
economy, as well as changes in laws, regulations and government policies that affect Toyota’s  
other operations, including the outcome of current and future litigation and other legal proceed-  
ings, government proceedings and investigations; (vii) political and economic instability in the  
markets in which Toyota operates; (viii) Toyota’s ability to timely develop and achieve market  
acceptance of new products that meet customer demand; (ix) any damage to Toyota’s brand  
image; (x) Toyota’s reliance on various suppliers for the provision of supplies; (xi) increases in  
prices of raw materials; (xii) Toyota’s reliance on various digital and information technologies; (xiii)  
fuel shortages or interruptions in electricity, transportation systems, labor strikes, work stoppages  
or other interruptions to, or difficulties in, the employment of labor in the major markets where  
Toyota purchases materials, components and supplies for the production of its products or  
where its products are produced, distributed or sold; and (xiv) the impact of natural calamities  
including the negative effect on Toyota’s vehicle production and sales.  
A discussion of these and other factors which may affect Toyota’s actual results, performance,  
achievements or financial position is contained in Toyota’s annual report on Form 20-F, which is  
on file with the United States Securities and Exchange Commission.  
WEB  
SEC Filling  
5
1
TOYOTA Annual Report 2017  


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