METAMOR WORLDWIDE INC
425, 2000-04-28
COMPUTER PROGRAMMING SERVICES
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1Q00 Analyst Conference Call
Thursday, April 27, 2000                                               --FINAL--
10:00 AM CDT

FRB OPERATOR INTRODUCES PETER DAMERIS AS CHAIRMAN OF THE BOARD, PRESIDENT AND
CHIEF EXECUTIVE OFFICER AND READS SAFE HARBOR STATEMENT.


                              INTRO COMMENTS (PTD)
                              --------------------

Good morning, ladies and gentlemen. Thank you for joining us today for the
Metamor conference call on our first quarter results.

With me is Mr. Edward Pierce--Our Chief Financial Officer.

In just a few minutes, Ed will review our financial results. Then, we are going
to provide an overview of our first quarter operational highlights and an update
on our proposed merger with PSINet.

To begin, we are very pleased with our first quarter results. On a consolidated
basis, we demonstrated significant year-over-year growth as well as growth over
the fourth quarter of 1999. These results reflect the repositioning of the
company, significant investments in sales and marketing, and increasingly strong
demand for our services. The market for our core services continues to improve
each month, which is translating into a growing backlog of business.

ED PIERCE WILL NOW PROVIDE A REVIEW OF THE RESULTS.


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1Q00 Analyst Conference Call
Thursday, April 27, 2000


             REVIEW OF 1ST QUARTER OPERATING RESULTS (ELP'S REMARKS)
             -------------------------------------------------------

1.   Thanks Peter. For the current quarter, the company reported revenues of
     $158.4 million, an increase of 30 percent over the first quarter of 1999
     and a 7 percent increase over the preceding quarter.

2.   This quarter marks our first sequential quarterly increase in revenues
     since the second quarter of 1999. On a business unit basis, this reflected
     a 26 percent sequential growth rate for Xpedior, up from 8 percent for the
     fourth quarter of 1999, and a return to revenue growth in the latter part
     of the quarter for our other business units, which we are referring to
     herein as the "Core Business".

3.   For the current quarter, the Core Business generated revenues of $107.4
     million, or 68 percent of consolidated revenues. We were able to achieve
     our revenue target for the first quarter, despite a more difficult than
     expected operating environment as customers were slow to lift their system
     lockdowns and to focus on new project work. Revenues for the quarter were
     also negatively affected by foreign currency translation losses of $1.3
     million.

4.   Revenues in the Core Business through February were below our expectations
     and rebounded in March as a result of improving customer demand and
     traction from our sales and marketing initiatives. Sales activity is
     improving dramatically and we believe that this momentum will build over
     the course of the year. We therefore believe we will meet our full year
     revenue growth targets and that our ability to exceed those targets should
     be enhanced as we penetrate PSINet's over 90,000 middle-market customers.


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1Q00 Analyst Conference Call
Thursday, April 27, 2000


5.   For  the current quarter, Xpedior reported revenues of $51.0 million, or
     32 percent of consolidated revenues. This reflected a sequential quarterly
     growth rate of 26 percent, which was more than three times the sequential
     growth rate for the preceding quarter. Demand for Xpedior's services
     remains at extremely high levels and supports the prospects for continued
     high growth.

6.   The consolidated gross margin was down from the fourth quarter due
     primarily to lower utilization in the Core Business related to Y2K runoff
     and system lockdowns and to a change from a 40 to a 35-hour workweek in
     France. The effects of the lower utilization and the workweek reduction
     were partially offset by margin expansion in Xpedior of over 100 basis
     points.

7.   We are beginning to see improvement in the utilization rates for the Core
     Business. We believe that we will return to normal utilization rates of 70
     to 75 percent by the third quarter.

8.   For the quarter, the company generated a consolidated loss of $5.7 million,
     or $0.16 per share. Adjusting for the after-tax effects of goodwill
     amortization and non-cash stock compensation, the loss per share was $0.04.
     This loss principally was the result of: (i) heavy spending in Xpedior on
     sales, marketing and recruiting to accommodate its high rate of growth
     (SG&A of Xpedior was up approximately $7.0 million over the fourth quarter
     of 1999), (ii) approximately $3.0 million in investments by the Core
     Business to enhance its sales and marketing capabilities in order to drive
     higher revenue growth, (iii) the effects of lower utilization in the Core
     Business, (iv) non-recurring legal expenses of $2.5 million related to
     prosecution of claims against former officers and principals of an acquired
     business, (v) a $1.4 million non-cash stock compensation charge of Xpedior,
     and (vi) a $1.3 million foreign currency translation loss related to our
     European operations.


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1Q00 Analyst Conference Call
Thursday, April 27, 2000


 9.  Excluding non-recurring expenses, we believe that the Core Business should
     achieve its earnings target for the full year. Our ability to exceed our
     earnings targets will be enhanced as a result of the proposed PSINet
     combination. Based on current sales trends and an evaluation of the sales
     pipeline, Xpedior is expecting to become EBITDA positive in the third
     quarter, a quarter ahead of schedule, and, on a consolidated basis, we
     expect to return to profitability in that quarter. We also expect Xpedior
     to report higher than expected EBITDA and profitability for the full year.

10.  DSO's for the quarter were above 100 days, slightly up from year end
     levels. We are beginning to see improvements in DSO's as a result of
     process improvements that accelerate the timeliness and accuracy of
     customer billings and the hiring of additional personnel to focus on
     improving collections. Our target is to report lower DSO's by the end of
     the next quarter and achieve a DSO level of 70 to 80 days by the end of the
     year.

11.  As of the end of the quarter, we had cash and cash equivalents of $31
     million and borrowings of $10 million under our senior credit facility. We
     are in the process of securing a $50 million credit line for Xpedior that
     we expect to have in place by the end of May. We believe that our credit
     lines and improving EBITDA will be more than sufficient to meet the cash
     requirements of growing the business.

PETER.


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1Q00 Analyst Conference Call
Thursday, April 27, 2000

                     OUTLOOK AND OPERATIONAL REVIEW (PTD)
                     ------------------------------------

Thanks, Ed.

With many of our clients lifting their Year 2000 lockdowns in January, we saw
sales activity rise sequentially each month as the quarter passed. This trend
resulted in sequential and year-over-year growth rates that are in line with and
in many instances exceed our peers' performance.

The sales activity continues to increase in all of our business units. In the
first quarter, we built a strong sales pipeline with increasingly larger sized
opportunities. We expect to see continued growth in our pipeline in the second
quarter and further activity in more significant deals. As for our sales force,
we are seeing the results of our recent recruiting and training initiatives. We
added more than 20 seasoned sales and marketing professionals to our team in the
first quarter. These efforts combined with the improving operating environment
contributed to our strengthened sales pipeline.

We are supporting rapid acceleration and sequential growth in several new
practice areas. Late in the quarter, we expanded our Oracle capabilities with
the acquisition of NextLinx Services, an Oracle solutions provider headquartered
in the Washington, DC area. We continue to build our Oracle, JD Edwards, Great
Plains, i2 and Ariba practices while evaluating other strategic acquisition
opportunities in the eBusiness, supply chain management and customer
relationship management arenas.


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1Q00 Analyst Conference Call
Thursday, April 27, 2000


We also completed or extended several key alliances in the first quarter and
continue to forge relationships with formidable partners. Metamor has aligned
with such industry leaders as Silknet, HAHT, iManage, CASEwise and Great Plains,
allowing us the opportunities to expand our capabilities in leading-edge
technologies to better serve our expanding client base. We are also exploring
opportunities to further expand our relationships with best-of-breed enterprise
application integration development companies to support our vertical market
strategy.

I'd like to take a few minutes to highlight several examples of recent wins and
successes that will give you a sense for the greatest areas of demand we are
seeing in the Core Business. Our expertise and the high quality of services we
consistently deliver have contributed to our ability to triumph in highly
competitive situations and secure highly sought-after projects.

o    Our desire and ability to forge long-term strategic relationships with our
     clients is evidenced by the 27-month, 9.6 million-dollar contract extension
     with transportation giant CSX that we were recently awarded to provide
     maintenance, enhancement and system support for 57 mission-critical
     systems. This contract extends the services that Metamor has provided to
     CSX since 1995.

o    We are also working to grow the scope of these long-term relationships. A
     good example of Metamor moving towards that goal is the contract we signed
     with a national financial services company guaranteeing two years of Web
     and legacy services in a deal worth $12 million. We are engaged in the
     maintenance and support of the client's core servicing systems and are also


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1Q00 Analyst Conference Call
Thursday, April 27, 2000


     involved in its global UK Division and strategic ventures, including the
     support of new systems and eBusiness development.

o    We continue to aggressively target new business in this highly competitive
     market. Metamor unseated one of the Big 5 providers to win a Chicago-based
     law firm's 3-year, multi-million dollar contract for total IT management
     services.

o    The need to improve operating efficiencies has fueled the demand for both
     customer relationship management and supply chain management solutions -
     areas where Metamor is investing heavily.

     -  An example in the CRM arena is a recently begun project to re-engineer
        the existing order management systems for an international food
        manufacturer.

     -  In the supply chain arena, we were recently awarded a contract to
        enhance the supply chain systems for the nation's largest, independent
        direct marketer of business products and office supplies.

     -  We are also having success selling SCM solutions in tandem with ERP
        package implementations. An example is a supply chain management system
        we are currently installing in connection with an SAP R/3 implementation
        for a global food company that is the largest producer of tortillas in
        the world.

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1Q00 Analyst Conference Call
Thursday, April 27, 2000


o    As I mentioned earlier, we are also expanding in the JD Edwards arena. A
     recent win has Metamor providing JD Edwards services for one of the largest
     global suppliers of technologically advanced aerospace and industrial
     products.

o    Metamor continues to have success leveraging industry expertise to
     implement IT solutions that are specific to each of our clients' needs. One
     of our targeted industry verticals is the federal, state and local
     government arena. As in each of our targeted industries, we are looking for
     opportunities to leverage the latest eBusiness innovations in new ways for
     government agencies. Recent successes include:

     -  the development of the first Web-based child welfare system in the
        country for the Florida Department of Children; and

     -  a mobile computing system for Fairfax County in Virginia where Metamor
        is developing a handheld eBusiness application that has an Internet
        component to allow the county's citizens to access their building permit
        status, and make appointments for inspections, via the Web.

o    We continue to have success selling our full suite of enterprise solutions.
     Recent wins include:

     -  the implementation of a Web-enabled SAP solution for an eCommerce
        distribution business where we are also providing the end user training
        for the client;

     -  two client engagements to provide end user training and documentation,
        one for the world's largest provider of products and services to the
        petroleum and energy industries, and the other for the second largest
        computer company in the world - both multi-million dollar projects.


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1Q00 Analyst Conference Call
Thursday, April 27, 2000

o    Another area in the Enterprise group where we are seeing good activity is
     in SAP 4.6 upgrades. As previously announced, we recently completed the
     nation's first successful upgrade for our client Harman Music.

o    Lastly, our relationship with GE Capital continues to move forward at a
     rapid pace and with great success. We are experiencing significant
     increases in related GE engagements, with more than 4 million dollars of
     business closed in March alone. We are seeing similar new business
     opportunities within the second quarter. New Metamor projects at GE include
     a legacy Web-enablement project; an Oracle implementation engagement; an
     SAP maintenance opportunity; and the extension of the Web-enablement of an
     internal HR system.

Turning now to other recent news:

As you know, Metamor recently entered into a merger agreement with PSINet, a
powerhouse in the Internet and eCommerce solutions marketplace. We believe that
the proposed strategic merger with PSINet will allow Metamor to reach more
clients globally, offer more comprehensive IT solutions, broaden our sales
channels, open new market areas and rapidly build out our Application Service
Provider model.

As part of PSINet, Metamor would have the ability to leverage PSINet's global
network of hosting centers and worldwide infrastructure to deliver the broadest
array of services to all of the top business markets in the world. Together,
PSINet and Metamor would be a full service provider with the ability to offer a
uniquely


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1Q00 Analyst Conference Call
Thursday, April 27, 2000


bundled array of access, hosting, business-to-business and eCommerce solutions,
communications, IT consulting, outsourcing, and system integration services.

Completion of the proposed merger would also provide incredible new
cross-selling opportunities for the combined service offerings. PSINet currently
has more than 90,000 enterprise clients, of which only about 5,000 are
completely "Web-centric." This presents a vast new area of opportunity for
Metamor to sell and deliver our services.

Since the announcement of the proposed merger with PSINet, we have received
numerous client calls and incoming requests for proposals and additional
information about the combined service offerings. Metamor and PSINet are jointly
pursuing a significant number of cross-selling opportunities, leveraging the
powerful strengths of our combined solutions and services. Currently, we are
pursuing network and application outsourcing and hosting opportunities with the
US Coast Guard, GE, Penske Leasing and many others. We are also in the early
stages of bidding on a large portion of a 40 million-dollar contract for a major
computer manufacturer to provide application outsourcing and hosting services.
Also on the horizon is a promising state government network and application
hosting award that is a 20 to 25 million-dollar opportunity.

These cross-selling opportunities help demonstrate the power of the proposed
merger with PSINet. The client demand in the marketplace for these outsourcing
and hosting services supports our goal of being the best full service
Application Service Provider in the industry, and the merger complements our
internal hosting and ASP strategy. We have made significant progress in further
developing our model and offering these services to our clients. For example, we
recently


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1Q00 Analyst Conference Call
Thursday, April 27, 2000


announced the application hosting and management project for The Honeybaked Ham
Company to streamline its ERP operations. With the extended capabilities the
proposed merger with PSINet would afford, we plan to aggressively expand our ASP
and hosting service offerings.

We strongly believe that this transaction presents an excellent strategic fit
for Metamor. It will serve as a powerful catalyst to further drive our
leadership position in the IT solutions industry. The merger will produce
tremendous opportunities for both companies to leverage technical and industry
expertise, client relationships and employee talent.

It is important to note that this merger will not alter or diminish the
importance and validity of Metamor's strategic direction. In fact, the proposed
merger will allow us to move more quickly in the execution of our long-term
strategy and accelerate our plans for expansion through organic growth,
strategic alliances and acquisitions.

PSINet's product set, infrastructure, geographic footprint and middle market
focus support the three critical elements of our business strategy:

o    First - Focusing our sales efforts on Selected Industry Verticals. We
     currently target the Telecommunications, Government, Financial Services,
     Manufacturing and Transportation industries. PSINet has significant
     exposure to many of the areas, and where PSINet does not have much
     penetration, we are working to bring them into our engagements.

o    Second - Offering those Horizontal Capabilities that are in high demand
     with our clients. We will continue to build our core competencies in
     eBusiness,



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1Q00 Analyst Conference Call
Thursday, April 27, 2000


     ERP, CRM, SCM, EAI, custom application development, knowledge management
     and application outsourcing through smart acquisitions, organic growth and
     strategic alliances. In addition, we will further leverage PSINet's product
     set to expand our hosting and ASP capabilities.

o    and Third - Targeting the Middle Market. This segment is experiencing rapid
     growth in IT spending and has high demand for eEnabled end-to-end
     solutions. PSINet will offer Metamor expanded geographic reach and sales
     opportunities with links to PSINet's expansive list of middle market ISP
     customers. Our combined IT service offerings will create a new breed of
     end-to-end delivery capabilities that will provide a complete eBusiness
     solution for middle market clients.

In summary, this is an exciting time for Metamor as we execute upon our strategy
for long term growth and prepare for the proposed merger with PSINet. Having
successfully completed our strategic repositioning initiatives, we are now
solely focused on executing against our business plan and look forward to
greater success in what is proving to be a much improved operating environment
in 2000.

I know that many of you may have questions concerning our pending merger with
PSINet. Although the proxy materials and registration statement relating to the
merger have been filed with the SEC, they have not yet been finalized. As a
result, I unfortunately will not be addressing all of your questions about the
merger today, but I am looking forward to that opportunity once the proxy
materials have been mailed. I can say, however, that we are continuing to
actively pursue the transaction's closing, and I still believe in the strategic
benefits that this transaction can bring to Metamor.



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1Q00 Analyst Conference Call
Thursday, April 27, 2000


At this time, I'll open the call up to your questions.

[Q&A]




                          FINAL REMARKS AFTER Q&A (PTD)
                          -----------------------------

Thank you again for joining us for our first quarter call. We are committed to
continuing to grow this business to be the premier full service provider in the
industry. We believe our strategic direction and proposed merger with PSINet
will afford us greater opportunities and wins. We appreciate your time and
support this morning. Thank you.
<PAGE>   14

METAMOR WORLDWIDE, INC.
FIRST QUARTER
ADD-6-


Except for historical information, all of the statements, expectations and
assumptions contained in the foregoing are forward-looking statements that
involve a number of risks and uncertainties. Although the company has used its
best efforts to be accurate in making those forward-looking statements, it is
possible that the assumptions made by management may not materialize. In
addition, the information set forth in the company's Form 10-K for the fiscal
year ended December 31, 1999, describes certain additional risks and
uncertainties that could cause actual results to vary materially from the
results covered in such forward-looking statements.

A proxy statement/prospectus has been filed by Metamor Worldwide, Inc. ("MWI")
and PSINet Inc. ("PSINet") with the Commission. YOU ARE URGED TO READ THE PROXY
STATEMENT/PROSPECTUS AND ANY OTHER RELEVANT DOCUMENTS TO BE FILED WITH THE
COMMISSION. THE PROXY STATEMENT/PROSPECTUS WILL CONTAIN IMPORTANT INFORMATION
THAT YOU SHOULD CONSIDER BEFORE MAKING ANY DECISION REGARDING THE MERGER AND
RELATED TRANSACTIONS. You may obtain a free copy of the proxy
statement/prospectus (when available) and other documents filed by PSINet and
MWI with the Commission at the Commission's web site at www.sec.gov. In
addition, the proxy statement/prospectus and other documents filed with the
Commission by MWI may be obtained free of charge from MWI by directing a request
to Metamor Worldwide, Inc. at 4400 Post Oak Parkway, Suite 1100, Houston, Texas,
77027, Attn: Investor Relations. The proxy statement/prospectus and other
documents filed with the Commission by PSINet may also be obtained free of
charge from PSINet by directing a request to PSINet Inc., 510 Huntmar Park
Drive, Herndon, Virginia 20170, Attn: Investor Relations.

MWI and its officers and directors may be deemed to be participants in the
solicitation of proxies from its stockholders with respect to the transactions
contemplated by the merger agreement and may have an interest either directly or
indirectly by virtue of their security holdings or otherwise. Information
regarding such officers and directors is included in MWI's Definitive Proxy
Statement for its 2000 Annual Meeting of Stockholders filed with the Commission
on April 18, 2000. This document is available free of charge at the Commission's
web site at http://www.sec.gov and from the MWI at the address set forth above.

PSINet and its officers and directors may be deemed to be participants in the
solicitation of proxies from stockholders of PSINet with respect to the
transactions contemplated by the merger agreement and may have an interest
either directly or indirectly by virtue of their security holdings or otherwise.
Information regarding such officers and directors is included in PSINet's
Definitive Proxy Statement for its 2000 Annual Meeting of Shareholders filed
with the Commission on April 7, 2000. This document is available free of charge
at the Commission's web site at http://www.sec.gov and from PSINet at the
address set forth above.

The preceding communications contain forward-looking statements within the
meaning of the safe harbor provisions of the Private Securities Litigation
Reform Act of 1995. In particular, statements regarding the PSINet/MWI merger
are based on management's current expectations or beliefs and are subject to a
number of factors and uncertainties that could cause actual results to differ
materially from those described in the forward-looking statements. The following
factors, among others, could cause actual results to differ materially from
those described in the forward-looking statements, inability to obtain or meet
conditions imposed for governmental approvals for the merger; failure of the
PSINet or MWI stockholders to approve the merger; the risk that the PSINet and
MWI businesses will not be integrated successfully; and costs related to the
merger. You should also give careful consideration to cautionary statements made
in PSINet's reports filed with the SEC, especially the section entitled
"Forward-Looking Statements" in the "Business-Risk Factors" section of PSINet's
Form 10-K for the fiscal year ended December 31, 1999.


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