SMARTSERV ONLINE INC
10KSB, 1996-09-30
COMPUTER PROCESSING & DATA PREPARATION
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                UNITED STATES SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549

                                   FORM 10-KSB

       FOR ANNUAL AND TRANSITION REPORTS PURSUANT TO SECTIONS 13 OR 15(D)
                     OF THE SECURITIES EXCHANGE ACT OF 1934

[X]       ANNUAL  REPORT  PURSUANT  TO  SECTION  13 OR 15(d)  OF THE  SECURITIES
          EXCHANGE ACT OF 1934 FOR THE FISCAL YEAR ENDED JUNE 30, 1996

[_]       TRANSITION  REPORT  PURSUANT TO SECTION 13 OR 15(d) OF THE  SECURITIES
          EXCHANGE  ACT OF 1934 FOR THE  TRANSITION  PERIOD FROM  __________  TO
          ___________


                         COMMISSION FILE NUMBER 0-28008

                             SMARTSERV ONLINE, INC.
                             ----------------------
        (Exact name of small business issuer as specified in its charter)

           Delaware                                       13-3750708
- -------------------------------             ------------------------------------
(State or other jurisdiction of             (I.R.S. employer identification no.)
 incorporation or organization)

One Station Place, Stamford, Connecticut                     06902
- ----------------------------------------                  ------------
(Address of principal executive offices)                   (Zip Code)


Issuer's telephone number, including area code (203) 353-5950

Securities registered pursuant to Section 12(b) of the Act:   NONE

Securities registered pursuant to Section 12(g) of the Exchange Act:

                                                          Name of each exchange
               Title of each class                          on which registered
               -------------------                          -------------------
Common Stock, $0.01 Par Value                                NASDAQ Stock Market
Common Stock Purchase Warrants                               NASDAQ Stock Market


Indicate by check mark whether the issuer: (1) has filed all reports required to
be filed by Section 13 or 15(d) of the  Securities  Exchange  Act of 1934 during
the preceding 12 months (or for such shorter period that the issuer was required
to file such reports),  and (2) has been subject to such filing requirements for
the past 90 days.    Yes  [X]     No [_]

Indicate by check mark if disclosure of delinquent  filers  pursuant to Item 405
of Regulation  S-B is not contained  herein,  and will not be contained,  to the
best of  issuer's  knowledge,  in  definitive  proxy or  information  statements
incorporated  by reference  in Part III of this Form 10-KSB or any  amendment to
this Form 10-KSB. [_]

Issuer's revenues for its most recent fiscal year.     NONE

The  aggregate  market value of the voting stock (based on the closing  price of
such stock on NASDAQ) held by  non-affiliates  of the issuer as of September 23,
1996, was  approximately  $12,614,000.  All officers and directors of the issuer
have been deemed,  solely for the purpose of the  foregoing  calculation,  to be
"affiliates" of the issuer.

There were 3,695,000 shares of Common Stock outstanding at September 23, 1996.

Certain  portions of the  issuer's  Proxy  Statement  for the Annual  Meeting of
Stockholders  scheduled  to be held on October 31,  1996,  are  incorporated  by
reference in Part III hereof.



<PAGE>



                                TABLE OF CONTENTS



                                     PART I
Item                                                                     Page
- ----                                                                     ----

1.    Description of Business                                              3
2.    Description of Property                                             10
3.    Legal Proceedings                                                   10
4.    Submission of Matters to a Vote of Security Holders                 10


                                PART II

5.    Market for Common Equity and Related Stockholder Matters            11
6.    Management's Discussion and Analysis or Plan of Operation           12
7.    Financial Statements                                                16
8.    Changes in and Disagreements with Accountants on Accounting
             and Financial Disclosure                                     32


                               PART III

9.    Directors, Executive Officers, Promoters and Control Persons;
             Compliance with Section 16(a) of the Exchange Act            32
10.   Executive Compensation                                              32
11.   Security Ownership of Certain Beneficial Owners and Management      32
12.   Certain Relationships and Related Transactions                      32
13.   Exhibits and Reports on Form 8-K                                    33





                                       2
<PAGE>



                                     PART I

ITEM 1.   DESCRIPTION OF BUSINESS
- ------

THE COMPANY
SmartServ Online, Inc.  ("SmartServ" or the "Company") was organized in 1993 and
provides online  information and transactional  services to subscribers  through
generally  available   screen-based  phones  (i.e.  "smart  phones"),   personal
computers ("PCs"),  personal digital  assistants  ("PDAs") and interactive voice
response  systems.  The  Company  has  exited  the  development  stage  with the
completion  of its software  architecture  and product  offering,  and is in the
initial stages of implementing its marketing strategies.


SERVICES
The  Company  offers a range of services  designed  to meet the varied  needs of
clients of  strategic  marketing  partners  ("Strategic  Partners"),  as well as
direct  subscribers.   These  services  include:  business  credit  information,
investment  newsletters,   stock  research  reports,  stock  quotes,  nationwide
business  and  residential  directory  services,  business and  financial  news,
electronic  bill  payment,  research  and  analysis  reports,  stock  trading by
corporate  insiders,  online  package  tracking,  electronic  mail, and ordering
flowers and gifts. The Company provides such services  pursuant to non-exclusive
agreements with the following  providers of online information and transactional
services:  Checkfree  Corporation,  Dun  &  Bradstreet,  Inc.,  Federal  Express
Corporation,   Global  Financial  Traders,  Ltd.,  Lottery  USA.com.,  Metromail
Corporation  (a subsidiary of RR Donnelley & Sons Co.),  Reuters  NewMedia Inc.,
S&P ComStock,  Inc.,  Standard & Poor's (a division of McGraw-Hill,  Inc.),  The
Argus  Group,  Inc.,  The  Nasdaq  Stock  Market,  Inc.,  and The New York Stock
Exchange,  Inc. In addition, the Company has entered into an exclusive agreement
with PC Gifts, Inc. in connection with the ordering of flowers and gifts.

Of  the  thirteen   agreements   with  providers  of  online   information   and
transactional services, twelve agreements are terminable by either party upon 30
days to six months prior  written  notice  before the end of the initial term or
any renewal term thereof.  The remaining  agreement is  cancelable,  pursuant to
written notice,  by either party at any time. Of such thirteen  agreements,  two
contain  restrictive  provisions  with  regard  to  the  approval  of  potential
subscribers  of the  Company;  one  agreement  gives the  provider the option to
restrict  access by  Company  subscribers  to  certain  products  offered by the
provider;  two agreements  restrict the Company to distributing  its services in
the United States or North America; and one agreement prohibits the Company from
storing the provided  information  for more than seven days after it is received
without the prior written consent of the provider.  The Company is not dependent
on one or a few  information  providers as such  redistribution  agreements  are
generally available on a non-exclusive basis.

The  Company has  invested  in the  development  of  proprietary  software in an
attempt to make its services  easy to use and visually  appealing and to attempt
to take  advantage of the different  virtues and  capabilities  of  screen-based
phones,  PCs, PDAs and interactive voice response systems.  The Company believes
that its  software  architecture  and  capabilities,  which  recognize  multiple
devices,  format the  information  for the  particular  device and  present  the
information in a user-friendly  manner,  will be attractive in the  marketplace.
The Company intends to continue to invest in this area and believes its software
architecture  and  capabilities  represent an important  competitive  advantage.




                                       3
<PAGE>


Subscribers  can connect to the Company's  services  using standard phone lines,
through an X.25 data communications  network.  The Company has contracted,  on a
non-exclusive   basis,  with  eunetcom,   Inc.,  a  provider  of  an  X.25  data
communications   network,   so  that   subscribers   in  153  domestic  and  144
international  locations in 39  countries  can dial a local number to connect to
the  Company's  services.  Additionally,  the  Company's  services are available
through the Internet.  The Company  believes that its software  architecture and
capabilities,  which recognize multiple devices (e.g., screen-based phones, PCs,
PDAs and  interactive  voice response  systems),  format the information for the
particular  device and present the information in a user-friendly  manner,  make
the Company's  services "device  independent".  As new technologies  emerge, the
Company  anticipates  that its  services  may be  accessed  through  these newly
developed devices. The Company therefore believes that in the future it will not
be limited to providing services  exclusively through  screen-based phones, PCs,
PDAs and interactive voice response systems.


MARKETING STRATEGY
Management   believes  that  the  Company's  primary  source  of  revenues  will
ultimately be derived from end users who purchase the Company's services through
Strategic Partners with mass distribution capabilities.  The Company anticipates
that Strategic Partners will brand the Company's  "bundled"  services,  acquired
from the  Company's  "information  platform"  (i.e.,  information  bundled  from
multiple  information  providers),  with their own  private  label,  promote the
packaged  offering,  and then  distribute the Company's  information  package on
screen-based  phones,  PCs, PDAs and interactive voice response systems to their
clients.  The Company has the ability to customize the information package to be
offered to each Strategic  Partner,  and in turn to their end users. The Company
is also in the initial stages of developing a direct subscriber base. Currently,
the Company has approximately two hundred paying subscribers.

The Company's plan of operation  includes programs for marketing  simultaneously
at two distinct levels. First, the Company is developing strategic relationships
with key partners that provide access to large numbers of potential  subscribers
for its monthly services.  These partners include regional  telephone  operating
companies, long distance carriers, telephone equipment manufacturers, and others
who  distribute  screen  telephone  equipment,  market  local  screen  telephone
services or otherwise benefit from the increased  acceptance of these devices in
the marketplace.  To these partners,  the Company's  services are perceived as a
means of  increasing  interest in and sales of screen  telephones,  and there is
thus a strong incentive to promote the Company's services.

The  Company  is also  working  with  businesses  which  desire to  provide  new
services, such as those provided by the Company, to an existing base of clients.
Examples include  brokerage firms and  disseminators  of financial  information,
whose clients can benefit from the efficiency, convenience and timeliness of the
services  provided by the Company.  The Company can co-brand  with its Strategic
Partner or offer its services solely under its Strategic Partner's name.

Secondly,  the Company  will be working  with the  Strategic  Partners to assure
consumer  awareness of the Company's  services.  Programs under development with
existing   Strategic   Partners  include  direct  marketing,   cable  television
commercials, mailer inserts and in-store promotions.


                                       4
<PAGE>



The  achievement  of the  Company's  goal of  establishing  itself  as a leading
provider of online information and transactional services to subscribers through
screen-based  phones,  PCs,  PDAs and  interactive  voice  response  systems  is
contingent  on  management's  ability to penetrate  the  following  four markets
targeted by the Company:

            *     COMPANIES THAT WILL PRIVATE LABEL THE COMPANY'S SERVICES
                  The  Company  has  entered  into  agreements,  and  intends to
                  continue  to do  so,  with  various  categories  of  Strategic
                  Partners.  It is anticipated that a private online information
                  package will be offered to the  Strategic  Partner's  clients,
                  and that  this  package  will  include  proprietary  Strategic
                  Partner  information  in  combination  with other  information
                  provided by the Company.  It is anticipated that the Strategic
                  Partner would then brand the combined  service with a "private
                  label." As a result,  the  Strategic  Partner's  client  would
                  receive a branded  information  package that is not  available
                  elsewhere.

            *     THE TELECOMMUNICATIONS INDUSTRY
                  The Company  believes that it can provide value added services
                  to the telecommunications  market. The Regional Bell Operating
                  Companies  have informed the Company that they are  interested
                  in promoting their CLASS  services,  examples of which include
                  enhanced  caller ID and enhanced call  waiting.  Although such
                  services can  generate  additional  revenue for the  telephone
                  companies,  they are  presently  difficult  to use  without  a
                  screen-based  phone. To promote wider acceptance of such CLASS
                  services,  the Company  believes that many of these  telephone
                  companies will be offering  screen-based  phones as a means to
                  make these services more user-friendly.  Wider distribution of
                  screen-based  phones  provides  the  Company  with  a  broader
                  potential subscriber base.

            *     INFORMATION COMPANIES
                  Companies  that can only deliver their  information on PCs are
                  currently  in  discussions  with the  Company  to offer  their
                  information  on  relatively   inexpensive  and   user-friendly
                  devices,  such as  screen-based  phones,  PDAs and interactive
                  voice  response   systems.   It  is   anticipated   that  such
                  information  will be provided to the end user, who is a client
                  of the  information  company,  through  the  Company.  Certain
                  information  will reside on the Company's  hardware,  in other
                  instances,  the Company's systems are linked to the systems of
                  its information providers and/or Strategic Partners.

            *     DIRECT SUBSCRIBERS
                  The  Company  intends  to  offer  its  services   directly  to
                  consumers,  in  particular  to those  consumers  interested in
                  financial  market  information.  The Company believes that its
                  services  will  be  attractive  to  consumers  because  it  is
                  anticipated  that  the  information  will  be  presented  in a
                  user-friendly  manner on relatively  inexpensive  devices. The
                  Company  intends  to  market  these  services  under  the name
                  "SmartServ Online."


                                       5
<PAGE>



STRATEGIC PARTNER RELATIONSHIPS
Strategic Partners and the related marketing arrangements are as follows:

          GLOBAL FINANCIAL  TRADERS,  LTD which through SmartServ is offering an
          information  service  entitled  Global Online.  Global Online provides
          subscribers with Global's securities industry  newsletter,  as well as
          SmartServ's  platform  of  value-added   information.   SmartServ  has
          approximately 180 paying subscribers from this relationship.

          DUN & BRADSTREET,  INC. began testing a cooperative  program with Mail
          Boxes ETC, Inc. in September 1996 that uses the Company's  software to
          access D&B reports.  If the test is  successful,  the services will be
          expanded to 2,500 Mail Boxes locations nationwide.

          SCHRODER  WERTHEIM & CO.  announced  the  availability  the  Company's
          services to its  correspondent  relationships in late August 1996. The
          companies began the  implementation  of their joint marketing  program
          with the introduction of SmartServ's  services by Rickel & Associates,
          Inc., the underwriter for the Company's  Initial Public Offering.  The
          companies   anticipate   the  launch  to  an   additional   10  to  15
          correspondent firms during the fourth quarter of 1996.

          BEAR STEARNS & CO.,  INC.  introduced  the  Company's  services to its
          correspondent  relationships  in May 1996.  Bear Stearns  continues to
          evaluate and refine its product  offering which is being readied for a
          fourth quarter 1996 marketing campaign to its correspondent firms.

          HERZOG HEINE GEDULD,  INC. has agreed to offer the Company's  services
          to its customers  and those of its  correspondent  relationships.  The
          introduction  of these services is to commence with the  correspondent
          firm, Addison Financial  Services,  Inc., during the fourth quarter of
          1996.

          NORTHERN  TELECOM,  INC. has begun direct marketing  campaigns for the
          Company's  services to the  telecommunications  industry through joint
          sales promotions which include its PowerTouch 350 telephones,  as well
          as  through  catalog   advertisements  and  national  retail  outlets.
          Commencing  in  September  1996,  Northern  Telecom  and  the  Company
          embarked on a joint  advertising  campaign  focusing on the investment
          community via print media such as the Wall Street Journal and Investor
          Business Daily.

          CIDCO  INCORPORATED  has entered  into an  agreement  with the Company
          whereby  CIDCO  will  market   screen-based   phones  with  access  to
          SmartServ's online information  services and assist in the development
          of other Analog Display Services Interface based applications.

          SPYGLASS,  INC.  was to promote  the  Company's  services as the first
          Internet  access  capability with a device other than the PC. Advanced
          Spyglass technologies are currently under review by the Company.

          THE SOUTHERN NEW ENGLAND TELEPHONE COMPANY conducted a Fall 1995 trial
          offering and planned to launch a commercial  offering beginning in the
          second quarter of 1996. 



                                       6
<PAGE>



          The companies have executed a contract; however, SNET has notified the
          Company that it has indefinitely  postponed the commercial  rollout of
          these services.

The  Company   continues  to  have   discussions   about   potential   marketing
opportunities with AT&T Corp.,  BellSouth  Telecommunications,  Inc., Ameritech,
Inc., Sprint Corp., Time Warner,  Inc. and Southwestern Bell Telephone  Company;
however,  there can be no assurance that the Company will enter into  agreements
with any such companies.


MARKETING VEHICLES

DIRECT MARKETING -- The Company intends to implement a limited, targeted, direct
marketing program aimed at the small office/home office,  business professional,
private  investor and retail  consumer  markets.  It is  anticipated  that these
programs will include  advertising in financial related magazines and subscriber
referral  programs.  The Company also plans to promote  SmartServ  Online on the
Internet through its Internet home page from which the Company's  communications
software can be downloaded.

STRATEGIC  PARTNER  MARKETING  -- The  Company  intends  to work with  potential
Strategic  Partners to enhance the efficiency of its marketing and  distribution
efforts.  Each potential  Strategic Partner will approach the market differently
depending on its business strategy,  consumer mix and competitive situation.  It
is expected that a potential  Strategic Partner will initially test a variety of
marketing and selling options to determine the most cost effective  technique to
obtain the maximum  number of customers in the least amount of time. The Company
intends to offer  technical  and  marketing  services  in support of a potential
Strategic  Partner's  marketing  efforts.  For example,  it is expected that the
specific product offering,  product collateral and promotional materials will be
coordinated  with  a  potential   Strategic   Partner  to  reflect  the  overall
positioning of the product to the consumer.

The Company must demonstrate,  with each actual and potential Strategic Partner,
that it has the  technological  infrastructure  and ability to distribute online
information to their  customers.  This is typically  done via a testing  program
such as has been completed with each of the Company's existing relationships.
The Company is in the initial stages of implementing its marketing strategies.


COMPETITION
The  market  for  online  information  and  transactional   services  is  highly
competitive and subject to rapid innovation and technological  change,  shifting
consumer  preferences  and  frequent new service  introductions.  In addition to
competing with other companies that provide  screen-based  phones in combination
with online services including, without limitation, Philips Home Services, Inc.,
Online  Resources  and  Communications  Corporation,  and U.S.  Order Inc.,  the
Company also faces increasing competition from other emerging services delivered
through PCs including,  without limitation,  developing  transactional  services
offered by Checkfree Corporation,  Microsoft Corp., Intuit Inc., Electronic Data
Systems  Corp.  and other  software and online  companies.  The Company  expects
competition  to increase from  existing  competitors  and from new  competitors,
possibly including telecommunications companies.  Established online information
services including,  without limitation,  America Online, Inc.,  CompuServe Inc.
and Prodigy  Services  Co.  offer  competing  services  delivered  through  home
computers.  Most of the Company's  competitors  and potential  competitors  have
substantially  greater  financial,  marketing and technical  resources  than the
Company.  The Company believes that potential new  competitors,  including large
multimedia and  information  system  companies,  


                                       7
<PAGE>


are increasing their focus on transaction  processing.  Increased competition in
the market for the Company's  services could materially and adversely affect the
Company's  results of  operations  through price  reductions  and loss of market
share.

The   information   content   provided   through  the  Company's   software  and
communication   architecture  is  generally   purchased  through   non-exclusive
distribution  agreements.  While the Company is not dependent on any one content
provider,  existing and potential  competitors  may enter into  agreements  with
these and other such providers and thereby acquire the ability to deliver online
information and transactional  services  substantially similar to those provided
by the Company.

The  principal  competitive  factors in the  online  services  industry  include
content,  product  features and  quality,  ease of use,  access to  distribution
channels,  brand  recognition,  reliability and price.  Management  believes the
strategy of establishing alliances with potential Strategic Partners, the market
focus and what is believed to be a unique  software  architecture  should enable
the Company to compete effectively.


SOFTWARE
The Company  has  developed  proprietary  software  which it believes  makes its
services easy to use and visually appealing,  and which utilize the capabilities
of screen-based phones, PCs, PDAs and interactive voice response systems.

The Company has  completed  development  of  front-end  communications  software
(i.e., a user  interface) for  screen-based  phones,  PCs and PDAs. Such display
software  creates a user-friendly  method allowing the user to communicate  with
the Company's information data base. The Company intends to continue to dedicate
its internal resources to developing  communication  tools to foster interaction
and  improved  navigation  and  presentation  techniques  to make it easier  for
subscribers to find and use relevant services.

During the fiscal  years  ended June 30,  1996 and 1995,  the  Company  incurred
$1,141,441 and $887,303,  respectively,  for research and development activities
of which $103,500 and $210,000,  respectively, was funded by Strategic Partners.
It is estimated that the Company will require  approximately  $1,035,000  during
the fiscal year ending June 30, 1997 to support the additional  programming  and
supervisory  personnel  necessary to integrate the  Company's  software with the
information systems of each of its Strategic Partners.


PROPRIETARY RIGHTS
The  Company  has  designed  and   developed  its  own   information   platform,
"SmartServ",  based on Sun  Microsystems,  Inc.  computers  and  Oracle  Corp.'s
version  7.X  relational  database  manager,  to  support a variety  of end user
devices.  The Company  relies upon a  combination  of  contract  provisions  and
copyrights,  trade secret laws,  and a service mark and  trademark to attempt to
protect its proprietary  rights. The Company licenses the use of its services to
Strategic  Partners and direct  subscribers  under agreements that contain terms
and  conditions  prohibiting  the  unauthorized  reproduction  of the  Company's
software  and  services.  Although  the  Company  intends to protect  its rights
vigorously, there can be no assurance that any of the foregoing measures will be
successful.

The Company  seeks to protect the source code of its  software as a trade secret
and as an unpublished copyrighted work. The Company has obtained an allowance of
its  U.S.  trademark  application  for 


                                       8
<PAGE>


the mark "SmartServ" for the computer software used with its platform  services,
and expects a U.S. trademark registration for the mark to be granted in the near
future. This registration will have an initial term of 10 years and is renewable
indefinitely for successive  10-year terms upon filing proof of continued use of
the mark.  The Company has also filed an  intent-to-use  application to register
"SmartServ"  as a service mark for its platform  services and as a trademark for
related computer hardware.  Additionally, the Company is giving consideration to
the submission of patent  applications  for various  aspects of its  information
delivery systems.

The Company believes that its software, services, service mark and trademark and
other  proprietary  rights do not  infringe on the  proprietary  rights of third
parties. From time to time, however, the Company may receive communications from
third parties asserting that features or contents of certain of its services may
infringe  copyrights or other rights of such parties.  To date,  the Company has
received one such communication,  dated May 23, 1995, from Interactive Gift, but
believes  that the  assertion  contained  therein  is without  merit.  Since the
receipt of such letter, the Company has not received further correspondence from
Interactive  Gift.  There can be no assurance,  however,  that the  infringement
claim asserted in such letter will not  ultimately  require the Company to enter
into a royalty  arrangement  or result in litigation.  Further,  there can be no
assurance that other third parties will not assert  infringement  claims against
the Company with  respect to current or future  features or contents of services
or that any such  assertion  may not require  the Company to enter into  royalty
arrangements or result in litigation.


GOVERNMENT REGULATION
The Company is not currently subject to direct regulation other than federal and
state regulation  generally  applicable to businesses.  However,  changes in the
regulatory  environment  relating to the  telecommunications  and media industry
could have an effect on the Company's  business,  including  regulatory  changes
which  directly or  indirectly  affect  telecommunication  costs or increase the
likelihood  or  scope  of  competition   from  regional   telephone   companies.
Additionally,  legislative  proposals  from  international,  federal  and  state
governmental  bodies in the areas of content regulation,  intellectual  property
and  privacy  rights,  as well as  federal  and state tax  issues  could  impose
additional  regulations and obligations upon all online service  providers.  The
Company cannot predict the likelihood that any such  legislation  will pass, nor
the financial impact, if any, the resulting regulation or taxation may have.

Moreover,  the  applicability  to online  service  providers  of  existing  laws
governing  issues such as intellectual  property  ownership,  libel and personal
privacy is uncertain.  Recent events  relating to the use of online services for
illegal  activities  have  increased  public  focus and could lead to  increased
pressure on legislatures to impose  regulations on online service providers such
as the Company.  The law relating to the liability of online  service  companies
for information  carried on or  disseminated  through their systems is currently
unsettled  and has been the  subject  of several  recent  private  lawsuits.  If
similar  actions were to be initiated  against the Company,  costs incurred as a
result of such actions  could have a material  adverse  effect on the  Company's
business.


EMPLOYEES
The  Company  employs  18 people,  all of whom are  full-time  employees.  It is
anticipated that a minimum of 4 to 6 people will be added during the fiscal year
ending June 30, 1997, in response to the computer  programming  requirements  of
Strategic  Partners'  product  offerings and for customer  support.  None of the
Company's  employees  are covered by a collective  bargaining  agreement and the
Company believes that its relationship with its employees is satisfactory.


                                       9
<PAGE>



ITEM 2.   DESCRIPTION OF PROPERTY
- ------

The  Company's  operations  are  located  in  a  leased  facility  in  Stamford,
Connecticut. The Company entered into a lease modification agreement on February
6, 1996,  whereby the size of such facilities was increased 2,135 square feet to
6,300 square feet. The term of the lease was also extended to August 2002.


ITEM 3.   LEGAL PROCEEDINGS
- ------

There are no pending  material legal  proceedings to which the Company or any of
its properties is a defendant.

In August  1996,  the Company  commenced  an action in the Supreme  Court of the
State of New York, New York County,  against  Strategica Inc. and its affiliated
entities ("Strategica"). The complaint arose out of the proposal entered into in
August 1995 by the Company and Strategica (the  "Proposal")  whereby  Strategica
agreed to act as the Company's agent for the arrangement of a secured  revolving
credit facility in the amount of $2,500,000. Additionally, the Company agreed to
retain  Strategica as a financial  consultant  to the Company.  The Proposal was
subject to the delivery and  execution of definitive  documentation.  In January
1996, Strategica forwarded to the Company a proposed commitment letter which was
unacceptable  to the Company.  The  complaint  alleges  breach of the  Proposal,
breach of the implied  covenants of good faith and fair dealing,  and fraud. The
complaint  seeks  damages  of not less than  $2,500,000,  punitive  damages  and
rescission of the Proposal and of the issuance by the Company of 116,550  shares
of its Common Stock to Strategica thereunder.


ITEM 4.   SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS
- ------

None.


                                       10
<PAGE>



                                     PART II


ITEM 5.   MARKET FOR COMMON EQUITY AND RELATED STOCKHOLDER MATTERS

SmartServ's  $.01 par value common stock ("Common Stock")  commenced  trading on
March 21,  1996 on the  over-the-counter  market  and is quoted on the  National
Association of Securities  Dealers' Automated  Quotation System ("NASDAQ") under
the symbol  SSOL.  The  Company's  Redeemable  Common  Stock  Purchase  Warrants
("Warrants")  also commenced  trading on March 21, 1996 on the  over-the-counter
market and are quoted on the NASDAQ under the symbol SSOLW.

The following  table sets forth the high and low prices for the Common Stock and
Warrants during the periods indicated as reported by NASDAQ.

                                 COMMON STOCK               WARRANTS
                              HIGH          LOW          HIGH        LOW
Year Ended June 30, 1996

Third Quarter                7 1/2          6           4 1/8        3
Fourth Quarter               8 1/4          5 1/2       4 1/2        2 3/4



As of  September  5, 1996,  the Company  had  3,695,000  shares of Common  Stock
outstanding  held by 39 record  holders.  The Company  estimates that the Common
Stock is held by approximately  1,700 beneficial  holders.  As of such date, the
Company had 2,262,500 Warrants outstanding held by 27 record holders.

The  Company  has never  paid a cash  dividend  on its Common  Stock.  It is the
present  policy of the  Company  to retain  earnings,  if any,  to  finance  the
development  and  growth of its  business.  Accordingly,  the  Company  does not
anticipate  that cash  dividends  will be paid until the earnings and  financial
condition of the Company warrant such  dividends,  and there can be no assurance
that the Company can achieve such earnings.




                                       11
<PAGE>



ITEM 6.   MANAGEMENT'S DISCUSSION AND ANALYSIS OR PLAN OF OPERATION
- ------

PLAN OF OPERATION

The Company  provides online  information  and  transactional  services  through
screen-based  telephones,  personal  computers,  personal digital assistants and
interactive voice response systems to clients of potential  Strategic  Partners,
as well as to prospective direct  subscribers.  The Company has recently emerged
from the  development  stage with the  completion of the  SmartServ  information
platform  and  communications   software.  The  Company's  product  offering  is
available  to meet the needs of  subscribers  and the  Company is in the initial
stages of implementing its marketing strategies.

On March 21, 1996, the Company completed an Initial Public Offering of 1,695,000
shares of common  stock and  1,725,000  common  stock  purchase  warrants  which
provided the Company with approximately $7,059,000, net of the costs of issuance
of approximately $1,589,000.  The proceeds from this Offering are expected to be
sufficient to allow the Company to implement its marketing  plan, and to satisfy
its cash requirements through June 1997.

The Company's plan of operation  includes programs for marketing  simultaneously
at two separate levels. At the first level, the Company is developing  strategic
relationships  with  key  partners  that  provide  access  to large  numbers  of
potential subscribers for its monthly services.  These partners include regional
telephone  operating  companies,  long distance  carriers,  telephone  equipment
manufacturers and others who distribute screen telephone equipment, market local
screen telephone services or otherwise benefit from the increased  acceptance of
these  devices.  To these  partners,  the Company's  services are perceived as a
means of  increasing  interest in and sales of screen  telephones,  and there is
thus a strong incentive to promote the Company's services.

The  Company  is also  working  with  businesses  which  desire to  provide  new
services, such as those provided by the Company, to an existing base of clients.
Examples include brokerage firms, such as Bear Stearns & Co., Inc. and Schroeder
Wertheim & Co., and other disseminators of financial information,  whose clients
can benefit from the  efficiency,  convenience  and  timeliness  of the services
provided by the Company. The Company will co-brand with its Strategic Partner or
offer its  services  under its  Strategic  Partner's  name.  By  providing  this
branding  flexibility,  the  Company  has been  able to  expand  the  number  of
businesses  interested in forming  relationships with it, and has the ability to
market its services under far more recognizable brand names than its own.

At the second  level,  the Company  will be working with  Strategic  Partners to
assure  awareness  of  the  Company's  services  by  consumers.  Programs  under
development with existing Strategic Partners, such as Northern Telecom and CIDCO
Incorporated,   include  direct   marketing,   package  inserts,   and  in-store
promotions.

Management  believes  that most of the  Company's  revenues  will  ultimately be
derived from end users who purchase the  Company's  services  through  Strategic
Partners with such mass distribution capabilities.  The Company anticipates that
Strategic Partners will brand the Company's information services,  acquired from
the Company's "information platform",  with their own private label, promote the
packaged  offering and then  distribute  the  Company's  information  package on
screen-based  phones, PCs, PDAs, and interactive voice response systems to their
clients  for use.  The  Company has the  ability to  customize  the  information
package to be offered to each Strategic Partner, and in turn to their end users.
The Company 



                                       12
<PAGE>


is also in the initial  stages of  developing a direct  subscriber  base.  It is
anticipated that the monthly base charge will vary, between $7.00 and $29.95 per
month, depending upon the product offering and specific market segment.

Management   anticipates   that  staffing   requirements   associated  with  the
implementation of its plan of operation will result in the addition of a minimum
of 4 to 6 personnel  during the fiscal year ending June 30, 1997. Such personnel
will be added to assist with the programming requirements of Strategic Partners'
product offerings and for customer support.

RESULTS OF OPERATIONS

Since the Company was in the process of completing its information  platform and
communications  software,  the Company did not generate any significant revenues
from  operations  during the year ended June 30,  1996.  The  SmartServ  product
offering is now available to meet the needs of subscribers and the Company is in
the initial stages of implementing its marketing strategies;  however, there can
be no assurance  that the  Company's  product  offering  will be accepted in the
marketplace.

FISCAL YEAR ENDED JUNE 30, 1996 VERSUS FISCAL YEAR ENDED JUNE 30, 1995

During the year ended June 30, 1996, the Company  incurred  product  development
expenses of $1,037,941  vs.  $677,303 for the year ended June 30, 1995. The bulk
of such costs  ($755,218) were incurred in the second half of the Company's 1996
fiscal  year as a result of the  Company's  enhanced  efforts  to  complete  the
development  of its  information  platform.  These  efforts  were  funded by the
Company's  Initial  Public  Offering  of  common  stock,  and the  borrowing  of
$1,200,000  of  short-term  debt.  Included  in,  and  offset  against,  product
development  costs for the years ended June 30, 1996 and 1995 were  $103,500 and
$210,000,  respectively,  which  were  received  from  the  Company's  Strategic
Partners to assist in the development of computer software  applications for use
by both the Company and its Strategic  Partners.  During the year ended June 30,
1995, the Company  wrote-off  approximately  $182,000 of previously  capitalized
software  development  costs  resulting from the delayed  commercialization  and
availability of its products and services.

During the year ended June 30, 1996, the Company incurred  selling,  general and
administrative expense of $1,220,340 vs. $769,821 during the year ended June 30,
1995. The increase resulted  primarily from the increase in fees ($160,000) paid
to financial and marketing consultants, a non-cash charge ($110,000) relating to
the grant of employee stock options, an increase in professional fees ($50,000),
the hiring of a public  relations  firm in  connection  with the Initial  Public
Offering  ($40,000),  and the hiring of financial and marketing personnel during
the fourth quarter ($32,000).

During the year ended June 30,  1996,  the Company  incurred  interest  costs of
$242,000 vs.  $106,595 during the fiscal year ended June 30, 1995. This increase
was a direct result of the issuance of $1,200,000 in short-term notes during the
year  and  the  increased  length  of  time  during  which  long-term  debt  was
outstanding  during the year. Debt origination  costs increased from $300,000 in
the fiscal  year ended June 30,  1995 to  $517,533 in fiscal year ended June 30,
1996.  During  1995,  the  Company  issued  Common  Stock  valued at $300,000 to
InterBank  Corporation  as  additional  consideration  for the  issuance  of the
$312,500  of Senior  Notes.  During  1996,  the  Company  incurred  underwriting
($180,000)  and legal  ($45,000)  fees in  connection  with the  issuance of the
$1,200,000 of short-term  notes and the related common stock purchase  warrants.
In  addition,  the Company  wrote-off  deferred  financing  costs of $260,000 in
connection with the Company's  inability to obtain an acceptable loan commitment
from



                                       13
<PAGE>



Stategica Inc., a financial  intermediary  which had received  116,550 shares of
Common  Stock in  exchange  for a  commitment  to  provide  the  Company  with a
$2,500,000 line of credit facility.

FISCAL YEAR ENDED JUNE 30, 1995 VERSUS FISCAL YEAR ENDED JUNE 30, 1994

During the fiscal year ended June 30,  1994,  the Company  incurred  general and
administrative   costs   primarily  for  salaries  and  facilities  to  commence
operations in the amount of $503,000.  Interest  expense of $33,300 was incurred
in respect of total indebtedness of $600,000.  Such indebtedness was outstanding
for five months during the year. The Company capitalized  $186,700 of direct and
allocated  overhead costs  associated with the development of software  products
which were to be amortized over a five year period.

During the fiscal year ended June 30,  1995,  the Company  incurred  general and
administrative  costs of  $770,000;  however,  on a monthly  basis,  general and
administrative costs remained consistent with the previous fiscal year. Interest
expense  increased  by  $73,300  to  $106,600  due to an  increase  in the total
interest  bearing debt  outstanding  to $1,537,500  at June 30, 1995,  which was
outstanding  for  one-half of the fiscal  year.  The Company  incurred  costs of
$300,000  related to the issuance of 177,500  shares of Common Stock  associated
with the origination of Senior Notes. Additionally, the Company expensed all net
capitalized  software  development  costs  ($182,000)  related  to  the  delayed
commercialization of the Company's products and services and incurred additional
development costs of $495,300 for an aggregate of $677,300.

CAPITAL RESOURCES AND LIQUIDITY

Since  inception of the Company on August 20, 1993 through  March 21, 1996,  the
date of the Initial  Public  Offering,  the  Company  had funded its  operations
through a combination of private debt and equity financings  totaling $2,900,000
and $300,000, respectively.

The Initial  Public  Offering of 1,695,000  common shares and  1,725,000  common
stock  purchase  warrants on March  21,1996,  provided  the  Company  with gross
proceeds  of  $8,647,500.   Direct  costs  associated  with  the  Offering  were
approximately   $1,589,000.  In  conjunction  with  the  Offering,  the  Company
converted  one-half of the convertible  subordinated  debt and accrued  interest
thereon  into 427,735  shares of Common Stock at a conversion  rate of $1.65 per
share.  The  remainder  of the  debt  and  accrued  interest  thereon,  totaling
$705,763,  was repaid  from the  proceeds  of the  Offering.  Additionally,  the
Company  retired senior notes  amounting to $462,502,  as well as the short-term
notes amounting to $1,200,000.

The  Company  estimates  that it has  sufficient  cash  resources  to  fund  its
operations  for  the  next  twelve   months.   The  Company   anticipates   that
approximately   $1,035,000   will  be  used  to  support  costs  for  additional
programming  and  supervisory  personnel  necessary to integrate  the  Company's
software  with  the  information  systems  of its  Strategic  Partners,  and for
marketing support personnel necessary to fulfill subscriber needs and inquiries.
It is also  anticipated  that hardware and software  purchases of  approximately
$50,000  will be  required  during the year ending  June 30,  1997.  The Company
expects to augment its capital  formation  through the  realization  of revenues
from the sale of its information and transactional services;  however, there can
be no assurance  that the  Company's  product  offering  will be accepted in the
marketplace.

The Company may also have access to  additional  funding  because as part of the
Offering,  the Company issued 1,725,000 common stock purchase warrants entitling
the holders  thereof to purchase one share of 



                                       14
<PAGE>


common  stock at an  exercise  price of $4.00  per  share,  subject  to  certain
adjustments,  at any time  commencing  on March 21, 1997 through March 20, 2001.
The  warrants  are  subject to  redemption  by the  Company at $.10 per  warrant
commencing  March 21, 1997, on thirty days written notice,  provided the average
closing bid  quotation  for the common  stock as  reported  on The NASDAQ  Stock
Market or other national  securities  exchange,  if traded thereon,  has been at
least $7.50 for a period of 20 consecutive days ending on the third day prior to
the date on which the  Company  gives  notice of  redemption.  Exercise of these
warrants by the holders or redemption  by the Company  could provide  additional
capital of approximately  $6,600,000;  however,  such exercise or redemption can
not be assured.

Strategica, Inc., a financial intermediary,  put forth a proposal, and agreed to
act as an agent  in  connection  with the  arrangement  of a  $2,500,000  credit
facility.  The August 1995  Proposal,  was subject to execution  and delivery of
definitive documentation; however, in January 1996, the Company received a draft
commitment  letter which contained terms and conditions  inconsistent with those
enumerated in the August 1995 Proposal,  and was thus deemed unacceptable to the
Company.  Negotiations  between the Company and the  Strategica  to resolve this
matter  in a  mutually  satisfactory  manner  have  been  unsuccessful  and  are
currently  unlikely  to  continue.   The  Company  has  written-off  all  costs,
previously  deferred,  in  connection  with the  origination  of the August 1995
Proposal.  In August 1996, the Company brought an action against  Strategica and
its related  entities for breach of the August 1995 Proposal which is more fully
explained in Item 3, Legal Proceedings.

The Company intends to seek additional  sources of capital and liquidity through
collaborative agreements, through the redemption of the outstanding common stock
purchase warrants or through public or private financing;  however, there can be
no assurance that additional  financing will be available on acceptable terms or
at all.

Management  believes  that  upon  full  implementation  of  its  business  plan,
sufficient revenues will be generated to meet operating requirements. Management
further  believes that the Company's  plan of  operations  will, if  successful,
generate  adequate cash flow from  operations to enable the Company to offer its
proposed services on an economically sound basis;  however,  no assurance can be
given that such goals will be attained.


CERTAIN FACTORS THAT MAY AFFECT FUTURE RESULTS
- ----------------------------------------------

From time to time,  information provided by the Company,  statements made by its
employees  or  information  included  in its  filings  with the  Securities  and
Exchange  Commission  (including this Form 10-KSB) may contain  statements which
are  not  historical  facts,  so-called  "forward  looking  statements".   These
forward-looking  statements  are made pursuant to the safe harbor  provisions of
the Private  Securities  Litigation  Reform Act of 1995.  The  Company's  actual
future results may differ significantly from those stated in any forward-looking
statements.   Forward-looking   statements   involve   a  number  of  risks  and
uncertainties,  including,  but not limited to, product demand,  pricing, market
acceptance,  litigation,  intellectual  property  rights,  risks in product  and
technology development,  product competition,  limited number of customers,  key
personnel,  and other risk factors detailed in this Annual Report on Form 10-KSB
and in the Company's other Securities and Exchange Commission filings.



                                       15
<PAGE>



ITEM 7.   FINANCIAL STATEMENTS
- ------


                                                                          PAGE

Report of Independent Auditors                                             17

Balance Sheets at June 30, 1996 and 1995                                   18

Statements of Operations for the years ended June 30, 1996
and 1995 and for the period from August 20, 1993 (inception)
to June 30, 1994, and for the period from August 20, 1993
(inception) to June 30, 1996                                               20

Statement of Stockholders' Equity (Deficiency) for the
period from August 20, 1993 (inception) to June 30, 1996                   21

Statements of Cash Flow for the years ended June 30, 1996
and 1995 and for the period from August 20, 1993 (inception)
to June 30, 1994, and for the period from August 20, 1993
(inception) to June 30, 1996                                               23

Notes to Financial Statements                                              24






                                       16
<PAGE>








                         REPORT OF INDEPENDENT AUDITORS




Stockholders and Board of Directors
SmartServ Online, Inc.

We have  audited the  accompanying  balance  sheets of  SmartServ  Online,  Inc.
(formerly,  Smart Phone  Communications  (Delaware),  Inc.), a development stage
enterprise,  as of June  30,  1996  and  1995,  and the  related  statements  of
operations,  stockholders'  equity  (deficiency),  and cash flows for the period
from August 20, 1993 (inception) to June 30, 1994, the years ended June 30, 1995
and 1996, and for the period from August 20, 1993  (inception) to June 30, 1996.
These financial  statements are the responsibility of the Company's  management.
Our responsibility is to express an opinion on these financial  statements based
on our audits.

We  conducted  our  audits  in  accordance  with  generally   accepted  auditing
standards.  Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement.  An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements.  An audit also includes
assessing the  accounting  principles  used and  significant  estimates  made by
management,  as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.

In our opinion,  the financial  statements  referred to above present fairly, in
all material respects,  the financial position of SmartServ Online, Inc. at June
30, 1996 and 1995,  and the results of its operations and its cash flows for the
period from August 20, 1993  (inception)  to June 30, 1994, the years ended June
30, 1995 and 1996,  and for the period from August 20, 1993  (inception) to June
30, 1996, in conformity with generally accepted accounting principles.



/S/ ERNST & YOUNG LLP


Stamford, Connecticut
September 10, 1996




                                       17
<PAGE>



                             SMARTSERV ONLINE, INC.
                        (A Development Stage Enterprise)

                                 BALANCE SHEETS


                                                            JUNE 30
                                                  -----------------------------
                                                      1996              1995
                                                  -----------------------------
Assets

Current assets
   Cash                                           $ 3,460,850       $      --
   Accounts receivable                                 57,990              --
   Due from officers                                     --               4,053
   Inventory                                             --              10,440
   Prepaid expenses                                    68,310             8,669
                                                  -----------       -----------
   Total current assets                             3,587,150            23,162
                                                  -----------       -----------

   Property and equipment
   Data processing equipment                          280,814           100,292
   Office furniture and equipment                      37,051            26,600
   Display equipment                                    9,635            10,495
                                                  -----------       -----------
                                                      327,500           137,387
   Accumulated depreciation                           (68,601)          (28,176)
                                                  -----------       -----------
                                                      258,899           109,211
                                                  -----------       -----------

   Other assets
   Deferred charges                                    63,000              --
   Security deposit                                    81,218            81,218
                                                  -----------       -----------
                                                      144,218            81,218
                                                  -----------       -----------

   Total Assets                                   $ 3,990,267       $   213,591
                                                  ===========       ===========




See accompanying notes.


                                       18
<PAGE>




                                                            JUNE 30
                                                  -----------------------------
                                                      1996              1995
                                                  -----------------------------
LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIENCY) 

Current liabilities
   Accounts payable                               $   406,498       $   282,481
   Accrued liabilities                                 76,353            22,234
   Accrued interest                                      --             106,595
   Payroll taxes payable                               14,901            88,183
   Salaries payable                                    44,654            28,192
   Notes payable                                         --             462,502
   Loans to officers                                     --              42,550
                                                  -----------       -----------
Total current liabilities                             542,406         1,032,737
                                                  -----------       -----------
                                                                    
Long-term debt                                           --           1,225,000
                                                                    
Stockholders' equity (deficiency)                                   
Common stock - $.01 par value                                       
   Authorized - 15,000,000 shares                                   
   Issued and outstanding - 3,695,000 shares at                     
         June 30, 1996 and 1,775,000 shares                         
         at June 30, 1995                              36,950            17,750
Additional paid-in capital                          8,758,299           319,205
Deficit accumulated during the development stage   (5,347,388)       (2,381,101)
                                                  -----------       -----------
Total stockholders' equity (deficiency)             3,447,861        (2,044,146)
                                                  -----------       -----------
                                                                    
Total Liabilities and Stockholders' Equity        $ 3,990,267       $   213,591
                                                  ===========       ===========


                                       19
<PAGE>



                             SMARTSERV ONLINE, INC.
                        (A Development Stage Enterprise)

                            STATEMENTS OF OPERATIONS
<TABLE>
<CAPTION>

                                                                  August 20, 1993 August 20, 1993
                                           YEAR ENDED JUNE 30       (inception)    (inception)
                                       -------------------------     to June 30,    to June 30,
                                          1996           1995           1994           1996
                                       --------------------------------------------------------
<S>                                   <C>            <C>            <C>            <C>         
Product development expenses          $(1,037,941)   $  (677,303)   $      --      $(1,715,244)
Selling, general and administrative
   expenses                            (1,220,340)      (769,821)      (503,032)    (2,493,193)
                                      -----------    -----------    -----------    -----------

Loss from operations                   (2,258,281)    (1,447,124)      (503,032)    (4,208,437)
                                      -----------    -----------    -----------    -----------

Other income (expense):
   Interest income                         51,527          7,536          1,459         60,522
   Interest expense                      (242,000)      (106,595)       (33,345)      (381,940)
   Debt origination costs                (517,533)      (300,000)          --         (817,533)
                                      -----------    -----------    -----------    -----------

                                         (708,006)      (399,059)       (31,886)    (1,138,951)
                                      -----------    -----------    -----------    -----------

Net loss                              $(2,966,287)   $(1,846,183)   $  (534,918)   $(5,347,388)
                                      ===========    ===========    ===========    ===========

Net loss per share (Note 1)           $     (1.26)   $     (1.12)   $     (0.54)
                                      ===========    ===========    ===========

Weighted average shares outstanding
   (Note 1)                             2,355,000      1,643,000        982,000
                                      ===========    ===========    ===========
</TABLE>

See accompanying notes.



                                       20
<PAGE>



                             SMARTSERV ONLINE, INC.
                        (A Development Stage Enterprise)

                 STATEMENT OF STOCKHOLDERS' EQUITY (DEFICIENCY)

           FOR THE PERIOD AUGUST 20, 1993 (INCEPTION) TO JUNE 30, 1996

<TABLE>
<CAPTION>
                                                                                                      DEFICIT
                                                                                                    ACCUMULATED
                                                             COMMON STOCK              ADDITIONAL     DURING
                                                      -----------------------------      PAID-IN    DEVELOPMENT
                                                         SHARES         PAR VALUE        CAPITAL       STAGE
                                                      ----------------------------------------------------------
<S>                                                     <C>           <C>            <C>            <C>         
Issuance of common stock to officers on
   August 20, 1993                                        875,000     $         9
Contribution of computer equipment by officer on
   August 20, 1993                                                                   $     3,609*
Issuance of shares to investors in conjunction with
   issuance of $600,000, 8.5% notes on February 1,
   1994                                                    84,000             840        136,713
Issuance of shares to investors in exchange for the
   $600,000, 8.5% notes, $600,000 in cash, and 36
   warrants on June 30, 1994                              797,000           7,970      1,087,823
Net loss                                                                                            $  (534,918)
                                                      ----------------------------------------------------------
Balances at June 30, 1994                               1,756,000           8,819      1,228,145       (534,918)

Conversion of equity investment by an investor to
   debt (12% notes due December 31, 1999) on
   January 1, 1995                                       (881,000)         (8,810)    (1,191,190)
Cancellation of Class A (voting) common stock on
   March 15, 1995                                        (875,000)             (9)
Issuance of common stock in exchange for Class A
   (voting) common stock to officers on March 15,
   1995                                                 1,597,500          15,975        (15,975)
Issuance of common stock to investors in
   conjunction with issuance of $312,500, 12%
   notes on March 15, 1995                                177,500           1,775        298,225
Net loss                                                                                             (1,846,183)

                                                      ----------------------------------------------------------
Balances at June 30, 1995                               1,775,000     $    17,750    $   319,205    $(2,381,101)
                                                      ----------------------------------------------------------
</TABLE>

                                                                     (Continued)

*    Basis of  contributed  capital is the  original  cost of the asset,  net of
     obligation related to such asset, at the date of transfer.

See accompanying notes.


                                       21
<PAGE>


                             SMARTSERV ONLINE, INC.
                        (A Development Stage Enterprise)

                 STATEMENT OF STOCKHOLDERS' EQUITY (DEFICIENCY)

           FOR THE PERIOD AUGUST 20, 1993 (INCEPTION) TO JUNE 30, 1996

<TABLE>
<CAPTION>
                                                                                                     DEFICIT
                                                                                                    ACCUMULATED
                                                              COMMON STOCK             ADDITIONAL     DURING
                                                    ---------------------------------   PAID-IN    DEVELOPMENT
                                                          SHARES       PAR VALUE        CAPITAL       STAGE
                                                    -----------------------------------------------------------
<S>                                                     <C>          <C>            <C>            <C>         
Balances at June 30, 1995                               1,775,000    $    17,750    $   319,205    $(2,381,101)

Issuance of common stock and warrants to
   investors at $4.00                                      57,500            575        229,425
Issuance of warrants in conjunction with the
   $1,200,000 of Bridge notes                                                            30,000
Cancellation of 395,535 shares previously issued to
   officers                                              (393,535)        (3,935)         3,935
Issuance of common stock at $5.00 per share and
   1,725,000 warrants at $0.10 per warrant, net of
   direct costs of the offering of $1,588,852           1,695,000         16,950      7,041,698
Issuance of 427,735 shares of common stock for
   redemption of the $612,500, 12% convertible,
   subordinated notes and accrued interest thereon        427,735          4,277        701,486
Issuance of common stock to a financing
   intermediary for arrangement of a standby
   revolving credit proposal                              116,550          1,165        231,935
Issuance of common stock to an investor in
   accordance with the terms of the $312,500, 12%
   notes                                                   16,750            168         33,332
Other issuances of warrants                                                               1,510
Issuance of employee stock options                                                      165,773
Net loss                                                                                            (2,966,287)
                                                    -----------------------------------------------------------
Balances at June 30, 1996                               3,695,000    $    36,950    $ 8,758,299    $(5,347,388)
                                                    ===========================================================
</TABLE>
See accompanying notes.



                                       22
<PAGE>

                             SMARTSERV ONLINE, INC.
                        (A Development Stage Enterprise)

                            STATEMENTS OF CASH FLOWS
<TABLE>
<CAPTION>
                                                                                    AUGUST 20, 1993 AUGUST 20, 1993
                                                              YEAR ENDED JUNE 30       (INCEPTION)    (INCEPTION)
                                                        ----------------------------   TO JUNE 30,    TO JUNE 30,
                                                             1996           1995           1994           1996
                                                        ---------------------------------------------------------
<S>                                                     <C>            <C>            <C>            <C>         
OPERATING ACTIVITIES
Net loss                                                $(2,966,287)   $(1,846,183)   $  (534,918)   $(5,347,388)
Adjustments to reconcile net loss to net cash used in
  operating activities:
      Depreciation and amortization                          41,285         23,647          9,281         74,213
      Write-off of software development costs                              181,956                       181,956
      Noncash charges for interest expense                   94,274           --           33,345        127,619
      Noncash debt origination costs                        477,089        300,000           --          777,089
      Compensation expense                                  165,773           --             --          165,773
      Consulting service                                    (10,002)       125,002           --          115,000
      Other changes that provided (used) cash
           Accounts receivable                              (57,990)          --             --          (57,990)
           Inventories                                       10,440         (4,564)        (5,876)          --
           Prepaid expenses                                 (23,641)        (1,461)        (7,208)       (32,310)
           Security deposits                                   --             --          (81,218)       (81,218)
           Accounts payable and accrued liabilities         178,136        121,482        183,233        482,851
           Accrued interest                                (106,595)       106,595           --             --
           Payroll taxes payable                            (73,282)        57,451         30,732         14,901
           Salaries payable                                  16,462         12,068         16,124         44,654
           Unearned revenue                                    --          (25,000)        25,000           --
                                                        ---------------------------------------------------------
Net cash used in operating activities                    (2,254,338)      (949,007)      (331,505)    (3,534,850)

INVESTING ACTIVITIES
Purchase of equipment                                      (190,973)       (43,116)       (99,023)      (333,112)
Software development costs                                     --             --         (181,956)      (181,956)
                                                        ---------------------------------------------------------
Net cash used in investing activities                      (190,973)       (43,116)      (280,979)      (515,068)

FINANCING ACTIVITIES
Proceeds from the issuance of common stock                8,705,000           --          600,010      9,305,010
Proceeds from the issuance of warrants                      202,510           --             --          202,510
Proceeds from issuance of debt                                 --           25,000        600,000        625,000
Repayment of debt                                          (612,500)          --             --         (612,500)
Proceeds from the issuance of notes                            --          337,500           --          337,500
Repayment of notes                                         (452,500)          --             --         (452,500)
Proceeds from the issuance of short-term notes              999,000           --             --          999,000
Repayment of short-term notes                            (1,200,000)          --             --       (1,200,000)
Due from officers, net                                      (38,497)        46,766         (8,269)          --
Capital contribution                                           --               (9)         3,609          3,600
Deferred costs                                             (108,000)          --             --         (108,000)
Costs of issuing common stock and warrants               (1,588,852)          --             --       (1,588,852)
                                                        ---------------------------------------------------------
Net cash provided by financing activities                 5,906,161        409,257      1,195,350      7,510,768

Increase (decrease) in cash and cash equivalents          3,460,850       (582,866)       582,866      3,460,850
Cash at beginning of period                                    --          582,866           --             --
                                                        ---------------------------------------------------------
Cash at end of period                                   $ 3,460,850    $      --      $   582,866    $ 3,460,850
                                                        =========================================================
</TABLE>
See accompanying notes.




                                       23
<PAGE>



                             SMARTSERV ONLINE, INC.
                        (A Development Stage Enterprise)

                          NOTES TO FINANCIAL STATEMENTS



1. ORGANIZATION

SmartServ Online, Inc., formerly,  Smart Phone Communications  (Delaware),  Inc.
(the "Company"), a development stage company, commenced operations on August 20,
1993. The Company makes available online information and transactional  services
to subscribers through screen-based phones, personal computers, personal digital
assistants,  and interactive voice response  systems.  The Company also offers a
range of  services  designed  to meet the varied  needs of clients of  potential
strategic partners, as well as potential direct subscribers, including: business
credit  information,  investment  newsletters,  stock  research  reports,  stock
quotes,  nationwide business and residential  directory  services,  business and
financial  news,  sports  information,  electronic  bill  payment,  research and
analysis reports,  trading activity reports by insiders of corporations,  online
package tracking, electronic mail, and ordering flowers and gifts. The Company's
software  architecture  and  capabilities  format  information  for a particular
device and present the information in a user friendly manner.  The Company is in
the initial stages of developing a subscriber base.

On March 21, 1996, the Company completed an Initial Public Offering of 1,695,000
shares of $.01 par value  common stock at $5.00 per share and  1,725,000  common
stock purchase  warrants at $.10 per warrant.  The Company  received  $7,058,648
from the Offering,  net of the costs of issuing these  securities of $1,588,852.
In connection with the Initial Public Offering,  the Board of Directors voted to
increase the aggregate  number of shares that the Company is authorized to issue
to 15,000,000.


2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

BASIS OF PRESENTATION
The financial  statements  are prepared in conformity  with  generally  accepted
accounting principles applicable to a development stage company. Certain amounts
in the 1994 and 1995 financial  statements have been  reclassified to conform to
the 1996 presentation.

The  Company  has  completed   development  of  its  information   platform  and
communications  software  and  has  recently  exited  the  developmental  stage;
however, it has yet to generate significant  revenues.  The Company has incurred
recurring  operating losses and its operations have not produced a positive cash
flow. Additionally,  there is no assurance that the Company will generate future
revenues or cash flow from operations.



                                       24
<PAGE>


The  market  for  online  information  and  transactional   services  is  highly
competitive and subject to rapid innovation and technological  change,  shifting
consumer  preferences  and  frequent  new  service  introductions.  The  Company
believes  that  potential  new  competitors,   including  large  multimedia  and
information  systems  companies,  are  increasing  their  focus  on  transaction
processing. Increased competition in the market for the Company's services could
materially  and  adversely  affect the Company's  results of operations  through
price reductions and loss of potential  market share.  The Company's  ability to
compete in the future depends on its ability to maintain the  technological  and
performance advantages of its current distribution platform and to introduce new
applications that achieve market acceptance.

The Company's business plan focuses on the strategy of marketing its services in
partnership with those companies that have an economic  incentive to provide the
Company's  information  platform  to their  customers.  Through  the use of this
model,  the consumer is a customer of both SmartServ and its Strategic  Partner.
The Company also believes that the sale of its information  platform through the
cooperative  efforts of partners with more recognizable brand names than its own
is important to its success.

The Company is  marketing  its  services  to the  regional  telephone  operating
companies,  long distance carriers and telephone  equipment  manufacturers which
have an  incentive  to  increase  the number of screen  phones in  service.  The
Company  believes  its  information  platform  to be a  value-added  service  in
connection  with the sale of screen phones to the consumer  market.  The Company
has a  joint-marketing  arrangement  with Northern  Telecom,  Inc.,  the largest
screen phone manufacturer in the United States.

The Company is also working with businesses,  such as brokerage firms, that need
to disseminate proprietary information more effectively to their existing client
base. The Company's information platform and communications  architecture allows
the bundling of its partners'  proprietary  information with its own value-added
information,  and makes this package  available to subscribers 24 hours per day,
365 days per year.  The Company is  currently  working  with Bear Stearns & Co.,
Inc. and  Schroder  Wertheim & Co. in an effort to provide  proprietary  account
information to the customers of their correspondent relationships.

Management  believes  that the  Company's  primary  source of  revenues  will be
derived from consumers who purchase the services through its Strategic Partners.
The Company has also  commenced  development  of a direct  subscriber  base. The
Company has a subscriber base of  approximately  200 users which is projected to
grow to approximately  14,000 users by June 30, 1997;  however,  there can be no
assurance  that  the  Company's   product  offering  will  be  accepted  in  the
marketplace.

In the event that the Company is unable to increase its subscriber base and meet
its current revenue projections, management has estimated that it has sufficient
cash resources to fund its operations for the next twelve months.  The Company's
plans for increasing  cash  resources in the event of limited  acceptance of its
product  in the  marketplace  could  include  cost and  expenditure  reductions,
additional  funding through private or public  offerings,  and additional credit
facility arrangements.



                                       25
<PAGE>



RECAPITALIZATION
In March 1995, the outstanding shares of Class A (voting) common stock, $.01 par
value,  of the  Company  were  exchanged  on a  one-for-one  thousand  basis for
1,756,000  shares  of  common  stock.  The  recapitalization,  effected  by  the
exchange, is reflected for all periods presented.


USE OF ESTIMATES
The preparation of financial  statements in conformity  with generally  accepted
accounting principles requires management to make estimates and assumptions that
affect the amounts reported in the financial  statements and accompanying notes.
Actual results could differ from those estimates.


EARNINGS (LOSS) PER SHARE
Net loss per share is computed  based on the weighted  average  number of common
shares and common  equivalents  outstanding during the period using the treasury
stock method.  Shares from the assumed  exercise of options and warrants granted
by the Company have been included in the  computations of loss per share for all
periods, unless their inclusion would be antidilutive.  However, for purposes of
computing net loss per share, options and warrants granted by the Company during
the 12 months  preceding the Initial Public  Offering date have been included in
the calculation of common and common  equivalent  shares  outstanding as if they
were outstanding for all periods presented,  using the treasury stock method and
the Initial Public Offering price of $5.00 per share.


FAIR VALUE OF FINANCIAL INSTRUMENTS
The carrying  amounts of the Company's  financial  instruments  approximate fair
value.


CASH AND CASH EQUIVALENTS
The Company  considers  all highly liquid  investments  with a maturity of three
months or less when purchased to be cash equivalents.


CONCENTRATION OF CREDIT RISK
Financial  instruments,  which potentially subject the Company to concentrations
of  credit  risk,  are  cash  and  cash  equivalents.  The  Company  places  its
investments in highly rated  commercial paper and financial  institutions  which
are routinely monitored.


INVENTORIES
Inventories, consisting principally of telephony equipment and parts, are stated
at the lower of cost or market. Cost is determined using the first-in, first out
(FIFO) method.


PROPERTY AND EQUIPMENT
Property and equipment are stated at cost.  Depreciation  is computed  using the
straight-line method over estimated useful lives of three to ten years.


SOFTWARE DEVELOPMENT COSTS
During 1996, the Company expensed software  development costs in accordance with
Statement of Financial Accounting Standards No. 86, "Accounting for the Costs of
Computer  Software  to 


                                       26
<PAGE>



Be Sold,  Leased or Otherwise  Marketed,"  due to the  inability to  demonstrate
recoverability of such costs from the delayed commercialization of the Company's
products and services.  At June 30, 1995, the net  realizable  value of software
development  costs  previously  capitalized  in  accordance  with  Statement  of
Financial Accounting  Standards No. 86 were written-off.  The write down of such
costs,  amounting to $181,956,  has been  included  within  product  development
expenses in the June 30, 1995 and cumulative statements of operations.

The  Company  had  received  $103,500  during the year  ended June 30,  1996 and
$210,000  during the year ended June 30,  1995 from its  Strategic  Partners  to
assist the Company in developing computer software  applications for use by both
the Company and these Strategic Partners.  The funds were offset against product
development expenses incurred during the periods.


STOCK BASED COMPENSATION
The Company  generally  grants  stock  options  for a fixed  number of shares to
employees  with an  exercise  price equal to the fair value of the shares at the
date of grant.  The Company accounts for these stock option grants in accordance
with APB  Opinion  No.  25,  "Accounting  for Stock  Issued to  Employees"  and,
accordingly, where terms are fixed and determinable,  recognizes no compensation
expense.


3. DEBT
<TABLE>
<CAPTION>

                                                                             JUNE 30
                                                                -------------------------------
                                                                     1996               1995
                                                                -------------------------------
<S>                                                             <C>            <C>            
Senior notes payable,  due June 30, 1995 with interest
     at 12% per annum; subject to a 16% default rate 
     of interest; senior to all other debt; collateralized
     by all of the assets of the Company                        $        --    $       312,500
Note payable, due on demand with interest at 12% per annum               --            125,002
Note payable due on the earlier of the closing of the initial
     public offering or June 23, 1996 with interest at 12%               --             25,000
                                                                -------------------------------
                                                                $        --    $       462,502
                                                                ===============================
</TABLE>

In conjunction with the Company's  Initial Public  Offering,  the Company repaid
the senior notes, due June 30, 1995, and the note payable due June 23, 1996. The
12% demand  note was  repaid in  accordance  with a  stipulation  of  settlement
resulting in the payment of $115,000.

At June 30, 1995,  long-term  debt  consisted of 12%  convertible,  subordinated
notes in the amount of  $1,225,000,  due  December  31,  1999.  These notes were
convertible  into  shares of common  stock in  accordance  with the terms of the
redemption and loan agreement.  In connection with the Initial Public  Offering,
the Company repaid one-half of the outstanding  principal ($612,500) and accrued
interest thereon ($93,263),  and converted the remaining portion of the debt and
the accrued interest into 427,735 shares of common stock at a conversion rate of
$1.65 per share of common stock.



                                       27
<PAGE>



In a private placement  commencing in September 1995, the Company issued secured
promissory notes and common stock purchase warrants to investors in exchange for
$1,000,000 of interim financing.  The notes were repaid with the proceeds of the
Initial  Public  Offering  along with interest at the rate of 2% per thirty (30)
day month.  The warrants provide for the purchase of 200,000 common shares at an
exercise  price of $4.00 per share,  subject to the same terms and conditions as
the common stock purchase warrants issued in conjunction with the Initial Public
Offering.

On January 31, 1996, the Company entered into an agreement to borrow $200,000 at
an interest  rate of 10%.  Principal  and accrued  interest were repaid with the
proceeds of the Initial  Public  Offering.  In  conjunction  with this note, the
Company  agreed to issue  warrants for the purchase of 100,000  common shares on
March 21, 1996.  These  warrants are  exercisable  at $4.00 per share for a five
year period commencing March 21, 1996.

All costs  incurred in  conjunction  with the  issuance of these notes have been
charged to debt  origination  costs in the statement of operations  for the year
ended June 30, 1996.

Interest  expense  paid  during the year ended June 30, 1996 was  $327,600.  The
Company  did not pay any  interest  during the year  ended June 30,  1995 or the
period August 20, 1993 (inception) through June 30, 1994.


4. EQUITY TRANSACTIONS

On January 1, 1995, an investor converted its equity investment of 881,000 Class
A  (voting)  shares  of  common  stock,   $.01  par  value,   into  convertible,
subordinated  notes  payable in the amount of  $1,200,000,  due on December  31,
1999,  bearing  interest  at a  rate  of  12%  per  annum.  Subsequent  to  such
conversion,   the  investor  loaned  the  Company  an  additional  $25,000.  The
convertible,  subordinated  notes were  converted to common stock in  accordance
with the redemption and loan agreement on March 21, 1996.

In March 1995, the Company canceled all issued and outstanding shares of Class A
(voting), $.01 par value common stock. In exchange, the Company issued 1,597,500
shares of  common  stock  with a par  value of $.01 per  share on a  one-for-one
thousand basis.

In conjunction  with  financing  provided by an investor  ($312,500,  12% senior
notes),  the Company  issued to such  investor,  177,500 shares of common stock,
representing  a 10%  interest  in the  Company  at June 30,  1995.  The  Company
recognized debt origination  costs in the amount of $300,000 in relation to this
transaction. The investor has received 16,750 additional shares of common stock,
in accordance with the terms and conditions of the loan  agreement,  as a result
of the issuance of additional shares of common stock to other investors.

In conjunction with an August 1995 stock subscription in the amount of $230,000,
the  Company  issued  57,500  shares of common  stock and  67,500  common  stock
purchase warrants to a group of outside investors.  The warrants provide for the
purchase  of common  stock at $4.00 per share 


                                       28
<PAGE>



at any time during the five year period  ending March 20, 2001.  These  warrants
can not be  redeemed by the Company  without  the prior  written  consent of the
Holders.

On March 21, 1996, the Company completed an Initial Public Offering of 1,695,000
shares of common stock at $5.00 per share and 1,725,000  redeemable common stock
purchase  warrants for $0.10 per warrant.  Each warrant  entitles the registered
holder  thereof to purchase  one share of common  stock at an exercise  price of
$4.00 per share,  subject to adjustments in certain  events,  at any time during
the period  commencing  March 21,  1997,  and  expiring on March 20,  2001.  The
warrants  are subject to  redemption  by the Company at $0.10 per warrant at any
time  commencing  March 21, 1997,  on not less than 30 days' prior notice to the
holders of the  warrants,  provided  the average  closing bid  quotation  of the
common  stock as reported on The NASDAQ  Stock  Market or a national  securities
exchange,  if traded thereon,  has been at least 187.5% of the current  exercise
price of the warrants  (initially $7.50 per share),  for 20 consecutive  trading
days ending on the third day prior to the date on which the Company gives notice
of the redemption.

Also in connection with the Initial Public  Offering,  the Company sold warrants
to the  Underwriter  ("Underwriter's  Warrants")  for $10.00 for the purchase of
150,000  shares of common  stock and 150,000  common  stock  purchase  warrants.
Commencing  March 21, 1997,  the  Underwriter  may  exercise  the  Underwriter's
warrants to  purchase  the common  stock at $8.25 per share and the  warrants at
$.165 per  warrant.  The  warrants  provide for the  purchase of common stock at
$6.60 per share. The Underwriter's Warrants expire on March 20, 2001.

On June 30, 1996,  the Company has warrants  outstanding  to purchase  2,262,500
shares of its  common  stock at prices  ranging  from $4.00 to $12.00 per share,
expiring in fiscal years 2001 and 2002.


5. INCOME TAXES

At June 30, 1996,  the Company has recorded  deferred tax assets  resulting from
capitalized  start-up  costs and debt  origination  costs that were deferred for
income tax  purposes,  as well as from federal and state net  operating tax loss
carryforwards, aggregating $2,125,000. In accordance with Statement of Financial
Accounting  Standards No. 109,  "Accounting  for Income  Taxes," the Company has
established a valuation allowance to fully reserve the future income tax benefit
of these deferred tax assets due to uncertainty about their future  realization.
The valuation allowance increased to $2,125,000 from $806,000 at June 30, 1995.

At June 30, 1996, the Company has net operating loss  carryforwards  for Federal
income tax purposes of  approximately  $5,060,000 which expire in the years 2009
through  2011.  As a result of the public  issuance  of stock by the  Company on
March 21,  1996,  and the  resultant  change in  ownership  pursuant to Internal
Revenue Code Section 382, the  utilization of net operating  losses  incurred to
this date of  approximately  $4,255,000 will be limited to an annual  deductible
amount of approximately $425,000.



                                       29
<PAGE>



6. OPERATING LEASES

On February 6, 1996, the Company entered into a lease modification agreement for
additional space at its Stamford,  Connecticut headquarters.  The lease includes
escalation  clauses for items such as real estate taxes,  building operation and
maintenance   expenses,   and  electricity   usage.  Rent  expense  amounted  to
approximately  $111,000 and $110,000 for the years ended June 30, 1996 and 1995,
respectively, and $37,000 for the period August 20, 1993 (inception) to June 30,
1994.

Minimum future rental payments at June 30, 1996 are as follows:

      FISCAL YEAR ENDING JUNE 30
                1997                       $      147,500
                1998                              174,000
                1999                              179,700
                2000                              186,000
                2001                              192,500
          Thereafter                              267,900
                                           --------------
                                           $    1,147,600
                                           ==============



7. COMMITMENTS

On August 21, 1995, the Company entered into an agreement with Strategica, Inc.,
a financial intermediary,  for the arrangement of a $2,500,000 secured revolving
credit facility. As compensation for this proposed credit facility ("Proposal"),
the Company issued  116,550 shares of common stock to Strategica  which had been
valued at $233,100,  and  previously  recorded in the balance  sheet as deferred
financing costs. Additionally,  the Proposal contemplated that the Company would
enter into a consulting  agreement,  whereby Strategica would provide consulting
services  with  regard to  operational,  management  and  strategic  issues.  As
consideration  for these  ongoing  services,  the Company  would pay $72,000 per
annum  over  the four  year  term of the  agreement.  The  Company  subsequently
received a commitment  letter  which  differed  significantly  from the original
Proposal,  which management  believed to be unacceptable.  Negotiations  between
management  and  Strategica  to resolve  this matter in a mutually  satisfactory
manner  have  been   unsuccessful  and  are  currently   unlikely  to  continue.
Accordingly,   all  costs  incurred  in  connection  with  the  acquisition  and
implementation of this revolving credit facility have been charged to operations
during the year ended June 30, 1996.


8. EMPLOYEE STOCK OPTION PLAN

In April 1996, the Board of Directors  approved the establishment of an Employee
Stock Option Plan authorizing  stock option grants to directors,  key employees,
and consultants of the Company. The options are intended to qualify as incentive
stock options within the meaning of


                                       30
<PAGE>



Section 422 of the Internal Revenue Code of 1986, as amended, or as nonqualified
stock  options.  The Plan  provides for the exercise of such options at not less
than the fair value of the stock on the date of grant. The options are generally
exercisable after one year from date of grant and expire no later than April 15,
2006.  Pursuant  to the  terms of the Plan,  each  nonemployee  director  of the
Company will receive an initial  grant to purchase  5,000 shares of common stock
when such Plan is approved by the stockholders of the Company. In addition, each
nonemployee  director will receive an option to purchase  5,000 shares of common
stock immediately  following each annual meeting at which directors are elected.
An  aggregate of 400,000  shares of common stock has been  reserved for issuance
under the Plan which is administered  by a committee  designated by the Board of
Directors of the Company.  The  institution of the Employee Stock Option Plan is
contingent upon the approval of the Plan by the stockholders.

In April 1996,  the Board  approved the grant of stock  options to employees and
officers of the Company for the  purchase of 311,550  shares of common  stock at
prices  ranging from $6.44 to $7.08 per share.  The Company  recorded a non-cash
charge of  $165,773  reflecting  the  compensatory  nature of such  issuance  in
accordance with APB Opinion No. 25,  "Accounting for Stock Issued to Employees."
The Plan had not been  approved by the  Company's  stockholders  and  therefore,
measurement  of  compensation  varies  with the  changes in market  value of the
underlying stock.


9. SUPPLEMENTAL EARNINGS PER SHARE DATA

Supplemental net loss per share of common stock for the year ended June 30, 1996
was $(.70).  Supplemental  net loss per share of common stock is computed  using
the if-converted method based on the weighted average number of shares of common
stock and common stock equivalent shares as defined previously,  and the assumed
conversion of $612,500 of convertible  subordinated  notes and accrued  interest
thereon  that were  converted  into common stock upon the closing of the Initial
Public Offering.  Net loss per share used in the supplemental earnings per share
calculation was decreased for interest  expense on the convertible  subordinated
notes assumed converted, as well as interest and other costs associated with the
origination of debt obligations during the year ended June 30, 1996.




                                       31
<PAGE>



ITEM 8.   CHANGES IN AND  DISAGREEMENTS  WITH  ACCOUNTANTS  ON ACCOUNTING AND
- -------   FINANCIAL DISCLOSURE

None.


                                    PART III

ITEM 9.   DIRECTORS,  EXECUTIVE  OFFICERS,  PROMOTERS  AND CONTROL  PERSONS;
- -------   COMPLIANCE WITH SECTION 16(A) OF THE EXCHANGE ACT

The  information  called  for by  this  Item  is set  forth  under  the  caption
"Directors and Executive Officers of the Company" in the Proxy Statement for the
Annual  Meeting  of  Stockholders  to be  held  on  October  31,  1996,  and  is
incorporated herein by reference.


ITEM 10.  EXECUTIVE COMPENSATION
- -------

The  information  called  for by  this  Item  is set  forth  under  the  caption
"Executive  Compensation"  in the Proxy  Statement  for the  Annual  Meeting  of
Stockholders  to be held on October  31,  1996,  and is  incorporated  herein by
reference.


ITEM 11.  SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

The information called for by this Item is set forth under the caption "Security
Ownership of Certain  Beneficial  Owners and  Management" in the Proxy Statement
for the Annual  Meeting of  Stockholders  to be held on October 31, 1996, and is
incorporated herein by reference.


ITEM 12.  CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS
- -------

The information  called for by this Item is set forth under the caption "Certain
Relationships  and Related  Transactions"  in the Proxy Statement for the Annual
Meeting of  Stockholders  to be held on October 31,  1996,  and is  incorporated
herein by reference.



                                       32
<PAGE>



ITEM 13.  EXHIBITS AND REPORTS ON FORM 8-K
- --------

(A)         INDEX TO EXHIBITS

Exhibit                 Description
- -------                 -----------

3.1               Amended  and  Restated  Certificate  of  Incorporation  of the
                  Company**
3.2               By-laws of the Company, as amended**
4.1               Specimen Certificate of the Company's Common Stock**
4.2               Form of Underwriter's Warrant**
4.3               Form of Warrant Agent Agreement**
4.4               Form of Redeemable Warrant**
4.5               Form of Warrant  Agreement  used by the Company  for  warrants
                  issued to John E. Herzog,  Emanuel E. Geduld,  Andrew  DaPonte
                  and Anchung Sammy Chung and Fong-Chi Alison Tsao**
4.6               Warrant  dated  February  1, 1994 issued by the Company to Tri
                  Cap International**
10.1              Program  Agreement  dated as of June 1994  between the Company
                  and PC Gifts, Inc.**
10.2              Information  Distribution  License  Agreement dated as of July
                  18, 1994 between the Company and S&P ComStock, Inc.** 
10.3              New York Stock Exchange, Inc. Agreement for Receipt and Use of
                  Market  Data dated as of August 11,  1994  between the Company
                  and the New York Stock Exchange, Inc.**
10.4              The Nasdaq Stock  Market,  Inc.  Vendor  Agreement for Level 1
                  Service and Last Sale Service  dated as of September  12, 1994
                  between  the  Company  and The  Nasdaq  Stock  Exchange,  Inc.
                  ("Nasdaq")**
10.5              Amendment  to Vendor  Agreement  for Level 1 Service  and Last
                  Sale Service  dated as of October 11, 1994 between the Company
                  and Nasdaq**
10.6              Non-Exclusive  Agency  Agreement  dated as of November 1, 1994
                  between the Company and Dun & Bradstreet, Inc.**
10.7              License  Agreement  dated as of November  3, 1994  between the
                  Company and Checkfree Corporation**
10.8              Telecommunications Services Agreement dated as of November 15,
                  1994 between the Company and eunetcom Inc.**
10.9              Services  Agreement dated as of February 1, 1995,  between the
                  Company and Federal Express Corporation**
10.10             Information  Provider  Agreement  dated as of March  13,  1995
                  between the Company and The Argus Group, Inc.**
10.11             Metromail National Directory Assistance Reseller Agreement For
                  Electronic  Services  Providers  dated  as of March  13,  1995
                  between the Company and Metromail Corporation**
10.12             Agreement  dated as of March 27, 1995  between the Company and
                  Standard & Poor's, a division of McGraw-Hill**
10.13             Information  Provider  Agreement  dated as of  August  8, 1995
                  between the Company and Global Financial Traders, Ltd. **
10.14             Reuters NewMedia,  Inc. On-Line Services Agreement dated as of
                  November  13, 1995  between the Company and Reuters  NewMedia,
                  Inc.**
10.15             Lease Agreement dated as of March 4, 1994, between the Company
                  and One Station Place, L.P. regarding the Company's  Stamford,
                  Connecticut, offices**



                                       33
<PAGE>


10.16             Lease Modification and Extension Agreement,  dated February 6,
                  1996,   between  the  Company  and  One  Station  Place,  L.P.
                  regarding the Company's Stamford, Connecticut, offices *
10.17             Employment  Agreement  (the "Cassetta  Employment  Agreement")
                  dated  of  January  31,  1994 by and  among  the  Company  and
                  Sebastian E. Cassetta**
10.18             Amendment No. 1 to the Cassetta Employment  Agreement dated as
                  of June 30,  1994 by and among the Company  and  Sebastian  E.
                  Cassetta**
10.19             Employment  Agreement (the "Francesco  Employment  Agreement")
                  dated as of  January  31,  1994 by and among the  Company  and
                  Steven T. Francesco**
10.20             Amendment No. 1 to the Francesco  Employment  Agreement  dated
                  June  30,  1994  by  and  among  the  Company  and  Steven  T.
                  Francesco**
10.21             Form of Registration  Rights Agreement between the Company and
                  a Holder**
10.22             Form of  Consulting  Agreement  between  the  Company  and the
                  Underwriter**
10.23             Agreement dated as of January 31, 1996 between the Company and
                  Henry Snow**
10.24             Information  Provider  Agreement  dated August 9, 1995 between
                  the Company and Global Financial Traders, Ltd.**
10.25             Letter of Intent  dated  December 15, 1995 between the Company
                  and Bear, Stearns & Co., Inc.**
10.26             Letter Agreement dated January 26, 1996 between  Ameritech and
                  the Company**
10.27             Memorandum  of  Understanding  dated  February 7, 1996 between
                  Northern Telecom Inc. and the Company**
10.28             OEM Source  License  Agreement  dated January 29, 1996 between
                  the Company and Spyglass, Inc.**
10.29             Subscriber  Agreement  dated  February  16,  1996  between the
                  Company and the Cunningham Group Inc. dba Lotter USA.com**
10.30             Memorandum of Understanding,  dated June 26, 1996, between the
                  Company and CIDCO Incorporated *
11.1              Statement Regarding Computation of Per Share Earnings*
27                Financial Data Schedule *

- --------------------------------------
*         Filed herewith

**        Filed as an exhibit to the  Company's  registration  statement on Form
          SB-2 (Registration No. 333- 114)


(B)       REPORTS OF FORM 8-K

          None.


<PAGE>


                                   SIGNATURES



In  accordance  with  Section 13 or 15(d) of the Exchange  Act,  the  Registrant
caused this report to be signed on its behalf by the undersigned, thereunto duly
authorized.

                                              SMARTSERV ONLINE, INC.
                                               Registrant

                                              By: /S/ SEBASTIAN E. CASSETTA
                                                 -----------------------------
                                                   Sebastian E. Cassetta
                                                   Chairman of the Board
                                                   Chief Executive Officer


In  accordance  with the Exchange  Act, this report has been signed below by the
following persons on behalf of the Registrant and in their capacities and on the
dates indicated.

        SIGNATURE                          TITLE                    DATE

/S/ SEBASTIAN E. CASSETTA        Chairman of the Board,       September 23, 1996
- -----------------------------    Chief Executive Officer,
    Sebastian E. Cassetta        Secretary and Director

/S/ STEVEN T. FRANCESCO          President, Chief Operating   September 23, 1996
- -----------------------------    Officer and Director
     Steven T. Francesco                     

/S/ THOMAS W. HALLER             Vice President, Treasurer    September 23, 1996
- -----------------------------    and Chief Financial
     Thomas W. Haller            Officer

/S/ SIMON A. HERSHON, PH.D       Director                     September 23, 1996
- -----------------------------
     Simon A. Hershon, Ph.D

/S/ BERNARD BAUM                 Director                     September 23, 1996
- -----------------------------
     Bernard Baum

/S/ BETH BRONNER                 Director                     September 25, 1996
- -----------------------------
     Beth Bronner

/S/ CATHERINE CASSEL TALMADGE    Director                     September 27, 1996
- -----------------------------
     Catherine Cassel Talmadge

/S/ HIRO R. HIRANANDANI          Director                     September 25, 1996
- -----------------------------
     Hiro R. Hiranandani




EXHIBIT 10.16     LEASE MODIFICATION AND EXTENSION AGREEMENT,  DATED FEBRUARY 6,
                  1996,   BETWEEN  THE  COMPANY  AND  ONE  STATION  PLACE,  L.P.
                  REGARDING THE COMPANY'S STAMFORD, CONNECTICUT, OFFICES


                   LEASE MODIFICATION AND EXTENSION AGREEMENT

          AGREEMENT  made  as of this  6th day of  February,  1996  between  ONE
STATION PLACE LIMITED PARTNERSHIP,  a Connecticut partnership with an office c/o
W & M Properties of Connecticut,  Inc., One Station Place, Stamford, Connecticut
06902 (hereinafter called  "Landlord"),  and SmartServ Online,  Inc.,  (formerly
known as SmartPhone  Communications,  Inc.) a Delaware  corporation.,  having an
office at One Station Place,  Stamford,  Connecticut 06902  (hereinafter  called
"Tenant").

                               W I T N E S SE T H:
                               -------------------

          WHEREAS,   Landlord   and  Tenant  are  the   landlord   and   tenant,
respectively,  under a certain  lease  dated as of March 4, 1994 (the  "Lease"),
which Lease covers 4,165 rentable square feet of space (the "Existing Space") on
the fifth (5TH) floor in the building known as Metro Center,  One Station Place,
Stamford, Connecticut, (the "Building"); and

          WHEREAS,  the Lease is  currently  scheduled to expire on February 28,
2001; and

          WHEREAS,  the parties  hereto wish to extend the term of the Lease and
modify and amend the Lease so as to add to the  Existing  Space  under the Lease
approximately  2,141  rentable  square feet of space  located on the fifth (5th)
floor  of the  Building  directly  contiguous  to the  Existing  Space,  as more
particularly  shown on the floor plan  attached  as Schedule I hereto and made a
part hereof (the "Additional Space"), and to make various other modifications to
the Lease, in accordance with the terms and conditions hereinafter set forth:

          NOW,  THEREFORE,  in  consideration  of  the  mutual  premises  herein
contained,  and for other good and valuable consideration,  the receipt of which
is hereby acknowledged, the parties hereto agree that the Lease be, and that the
same hereby is, modified and amended as follows:

1.  In modification of the  "WITNESSETH"  section of the Lease,  the term of the
    Lease  is  hereby  extended  through  a date  which  is the  last day of the
    calendar  month in which  occurs  the sixth  (6th) year  anniversary  of the
    Additional Space Commencement Date (as hereinafter  defined),  or until such
    term shall sooner cease and terminate as elsewhere  provided in the Lease as
    modified by this Lease  Modification and Extension  Agreement (the "Extended
    Term").

2.  In  modification  of Exhibit A-2 and Section  1.06 of the Lease,  commencing
    effective as of the Additional Space Commencement Date, the Additional Space
    is to be added to the Existing  Space such that the demised  premises  shall
    consist of an aggregate of 6,306 rentable  square feet as more  particularly
    shown on Schedule II annexed hereto and made a part hereof.  The "Additional
    Space Commencement Date" is hereby defined as the earlier of (a) November 1,
    1996 (the day following the scheduled  expiration date of Drake Beam Morin's
    existing  lease of the  Additional  Space),  provided  that Drake Beam Morin
    shall have surrendered actual possession of the Additional Space to Landlord
    by such date as required  pursuant to its lease, and (b) the date upon




<PAGE>



    which Drake Beam Morin vacates and  surrenders to Landlord  actual and legal
    possession of the Additional Space.

    Landlord shall, in accordance with the foregoing,  fix the Additional  Space
    Commencement  Date  and  notify  Tenant  of the  date  so  fixed.  When  the
    Additional  Space  Commencement  Date has so been  determined,  the  parties
    hereto shall,  within thirty (30) days  thereafter,  at Landlord's  request,
    execute a written  agreement  confirming  such date as the Additional  Space
    Commencement  Date.  Any  failure of the  parties to  execute  such  written
    agreement shall not affect the validity of the Additional Space Commencement
    Date as fixed and determined by Landlord, as aforesaid.

3.  In modification  of Sections 1.01 and 1.07 of the Lease,  from and after the
    Additional  Space  Commencement  Date,  the  fixed  annual  rent  (excluding
    electricity) for the demised premises shall be:

    (i) year of the Extended Term; lease year of the Extended Term;

    (ii)the sum of $141,885.00  for the first (1st) lease the sum of $148,191.00
        for the second (2nd)

    (iii) year of the Extended Term;  lease year of the Extended  Term;  year of
        the Extended Term; and year of the Extended Term. the sum of $154,497.00
        for the third (3rd) lease

    (iv) the sum of $160,803.00 for the fourth (4th)

    (v) the sum of $167,109.00 for the fifth (5th) lease

    (vi) the sum of $ 173,415.00 for the sixth (6th) lease

4.  In modification of Section 1.02 of the Lease,  from and after the Additional
    Space  Commencement  Date,  the  portion  of the fixed  annual  rent for the
    demised premises attributable to real estate taxes shall be $13,500.00,  and
    the semi-annual  installments  thereof  referred to in said Section shall be
    $6,750.00.

5.  In modification of Section 4.03 of the Lease,  from and after the Additional
    Space  Commencement  Date,  so long as Tenant is not in  default  beyond any
    grace period under the terms,  covenants  and  conditions  of the Lease,  as
    hereby amended, Landlord will provide Tenant with access to the parking area
    for the parking of sixteen (16)  automobiles  at no charge.  Two (2) of said
    parking spaces shall be marked reserved for Tenant's exclusive use.

6.  In  modification  of Section 5.01 (a) (ii) of the Lease,  from and after the
    Additional Space Commencement Date, the term "The Percentage",  for purposes
    of computing tax  escalation,  shall be deemed to mean two and  twenty-seven
    one hundredths percent (2.27%).

7.  In  modification of Section  6.01(a)(iii)  of the Lease,  from and after the
    Additional Space Commencement Date, the term "The Percentage",  for purposes
    of  computing  expense   escalation,   shall  be  deemed  to  mean  two  and
    twenty-seven one hundredths percent (2.27%).

8.  In modification of Article 7 of the Lease (Electricity), effective as of the
    Additional Space Commencement  Date, ERIF (which the parties  acknowledge is
    currently $2.19 per rentable square foot) shall also be charged with respect
    to the Additional Space.




                                       2
<PAGE>


9.  Tenant agrees to accept  possession of the  Additional  Space in its current
    "as is" condition  with the exception of the following  work to be performed
    by Landlord  within two (2) weeks after  occurrence of the Additional  Space
    Commencement  Date:  removal  OF A PORTION  OF the  existing  demising  wall
    currently   separating  the  Existing  Space  from  the  Additional   Space;
    application  of one  coat of  paint  to the  Additional  Space  only;  steam
    cleaning of the carpet in the  Additional  Space  only;  such  patching  and
    painting as is necessary to make Existing Space and

    Additional  Space appear as one  integrated  unit. At the  expiration of the
    Extended  Term,  Tenant shall not be obligated to restore the demising  wall
    which now separates the Existing Space from the Additional Space.

10. Article 33 shall have no applicability to the Additional Space.

11. There  shall  be no  "free  rent" or other  rental  ca with  respect  to the
    Additional Space.

12. Tenant represents and warrants that it neither consulted nor negotiated with
    any broker or finder with regard to the Extended  Term of the leasing of the
    Additional  Space as set  forth  in this  Agreement  other  than  Cushman  &
    Wakefield of CT. and W & M Properties of Connecticut,  Inc. Tenant agrees to
    indemnify, defend and save Landlord harmless from and against any claims for
    fees or commissions by anyone with whom Tenant has dealt in connection  with
    the Extended Term and/or the leasing of the Additional Space or otherwise in
    connection  with this Agreement  other than Cushman & Wakefield of CT. and W
    &M Properties of Connecticut  Inc.  Landlord agrees to pay any commission or
    fee due to Cushman & Wakefield  of CT. and W & M Properties  of  Connecticut
    Inc. for the leasing of the  Additional  Space and for the  extension of the
    term of the Lease pursuant to separate agreement.

13. Each party hereby  represents that, to the best of its knowledge,  the other
    party is in full  compliance  with the Lease and is not in default of any of
    its respective obligations under the Lease.

14. In modification of the second  paragraph of Article 35 of the Lease (and the
    asterisked  provision thereof) as appearing on page 42 of the Lease, so long
    as Tenant is not in default under any provision of the Lease,  as amended by
    this Agreement,  then the Credit shall be reduced to $70,942.50 (rather than
    to $40,608.00) on March 9, 1997  (Commencement  of the 4th lease year of the
    initial term of the lease).

15. Articles  50 and 51 of the Lease  are  hereby  deleted  are no longer of any
    force and effect.

16. Except as herein modified, all of the terms, covenants and conditions of the
    Lease are and shall remain in full force and effect and are hereby  ratified
    and confirmed.

17. All terms used but not defined  herein  shall have the meanings set forth in
    the Lease.

18. This Agreement shall be binding upon and inure to the benefit of the parties
    hereto and their respective legal representatives,  successors and permitted
    assigns.


                                       3
<PAGE>




          IN WITNESS WHEREOF, the parties hereto have executed this Agreement as
of the day and year first above written.


                                      ONE STATION PLACE, LIMITED PARTNERSHIP,
                                      Landlord
          WITNESS:

/S/ HOLLY E. ROBINSON                 By: W & M Properties of Connecticut, Inc.,
- ---------------------------                   Agent

                                      BY: /S/ JEFFREY H. NEWMAN
                                         -----------------------------
                                      Jeffrey H. Newman
                                      Vice President

                                      SMARTSERV ONLINE, INC.,
/S/ JOANN B. MCGRATH                  Tenant
- ---------------------------
                                      BY: /S/ SEBASTIAN E. CASSETTA
                                         -----------------------------
                                      Sebastian E. Cassetta
                                      Title: Chairman, CEO & Secretary


     STATE OF
     CONNECTICUT

     COUNTY OF FAIRFIELD   ss: Greenwich


          On this 6th day of  February,  1996,  before me,  personally  appeared
Jeffrey  H.  Newman,  who  acknowledged  himself to be a Vice  President  of W&M
Properties  of  Connecticut,  Inc.,  a  CONNECTICUT  corporation,  Agent for ONE
STATION PLACE, LIMITED PARTNERSHIP, a Connecticut Partnership, and that he being
authorized to do so, executed the foregoing  instrument for the purposes therein
contained by signing as such officer of W&M Properties of Connecticut,  Inc., as
agent for and on behalf of said Partnership.

          IN WITNESS WHEREOF, I hereunto set my hand and official seal.

                                      /S/JENNIFER L. MULLEN
                                         -----------------------------
                                            Notary Public

         JENNIFER L.
            MULLEN
        NOTARY PUBLIC
              MY
          COMMISSION
         EXPIRES FEB.
           28, 1999





EXHIBIT 10.30     MEMORANDUM OF UNDERSTANDING, DATED JUNE 26, 1996,  BETWEEN THE
                  COMPANY AND CIDCO INCORPORATED


                           MEMORANDUM OF UNDERSTANDING
                           ---------------------------

CIDCO Incorporated, a DELAWARE Corporation,  (hereinafter "CIDCO") and SmartServ
Online,  Inc. (a Delaware  Corporation)  Inc.,  (hereinafter  "The Company") are
interested in entering a  relationship,  known as the CIDCO  Business  Affiliate
Program  (hereinafter   "Program")  for  the  purpose  of  exchanging  technical
information and participating in other activities as hereinafter described.

It is understood that CIDCO, together with its subsidiaries,  designs,  develops
and  markets  telecommunications   products  that  support  intelligent  network
services  being  developed  and  implemented  by  the  regional  Bell  operating
companies and other  telephone  operating  companies.  It is CIDCO's  mission to
envision,  produce and  distribute  the range of  products  that will become the
primary  telephony  and  communications   utilized  by  customers  of  telephone
companies operating companies.

DEFINITIONS

The following  definitions shall apply whenever the following  capitalized terms
are used in this Agreement:

"CIDCO   PRODUCT"   shall   mean   those   products   which  may   include   all
products/services provided by CIDCO including but not limited to the CST-2000.

"COMPANY  PRODUCT" shall mean the Company's  product(s) which interface with, or
operate in conjunction with, CIDCO Products or products of a Strategic  Alliance
Partner which interface with or operate in conjunction with CIDCO Products.

"Strategic  Alliance  Partner"  shall mean the  companies  with whom CIDCO has a
business  relationship  which includes  licensing and  development of interfaces
between certain CIDCO Products and products of such  companies.  CIDCO may, from
time  to  time,  enter  into  similar  business  relationships  with  additional
companies who may thereafter be designated as Strategic Alliance Partners.

CONFIDENTIAL INFORMATION

The  term   "Confidential   Information"  as  used  herein  is  defined  in  the
Confidentiality and Non-Disclosure Agreement dated JUNE 26, 1996.

RELATIONSHIP  BETWEEN THE PARTIES It is understood  that  participation  in this
relationship shall not prohibit either party from entering into similar programs
or  agreements  with  other  parties or from  itself  developing,  or  otherwise
acquiring,  products  similar to those  provided by the Company.  The Company is
acting as a  co-marketer  with  CIDCO and  nothing  in this  Agreement  shall be
construed  to  create  or  imply  any  other  relationship.   including  without
limitation. a joint venture partnership. principal-agent,  strategic alliance or
employment  relationship  between the two parties.  The Company has no authority
from this  relationship  to act on behalf of CIDCO and shall not take any action
or permit any action to be taken on its behalf which  purports to be done in the
name of or on behalf of CIDCO.



<PAGE>



Neither the Company nor any of its employees or agents shall,  in any sense,  be
considered employees or agents of CIDCO, nor shall the Company, its employees or
agents,  be eligible or entitled to any  benefits,  prerequisites  or privileges
given or extended to CIDCO  employees.  The Company assumes full  responsibility
for  actions  of its  personnel  while  performing  services  pursuant  to  this
Agreement,  and  shall  be  solely  responsible  for  their  supervision,  daily
direction  and  control,   payment  of  salary  and/or  commissions   (including
withholding  of  income  taxes  and  social  security),   workers  compensation,
disability benefits and the like. Neither the Company NOR CIDCO intend that this
agreement be construed as  constituting  a "franchise" or appointing the Company
as a  "franchisee"  for the purpose of any Federal or State law  regulating  the
rights and obligations of "franchisers" and "franchisees".

EXPENSES
Each party shall bear its own expenses in all performances under this Agreement.

RESPONSIBILITIES OF CIDCO
CIDCO,  agrees  to use  all  commercially  reasonable  efforts  to  perform  the
following activities:

          (a)       allow the Company to participate in any forum, conference or
                    symposium relating to the Company Products or CIDCO Products
                    which CIDCO in its sole discretion may sponsor,

          (b)       provide  ancillary CIDCO marketing  information,  collateral
                    and  materials  as  CIDCO  may deem  appropriate  for  sales
                    support and marketing purposes,

          (c)       assist  the  Company,  as  CIDCO  may  deem  appropriate  in
                    identifying customer prospects,

          (d)       provide  access to technical  information  relating to CIDCO
                    Products, services and applications,

          (e)       provide technical training relating to the CIDCO Products to
                    the Company.

  RESPONSIBILITIES OF THE COMPANY
The Company  agrees to use all  commercially  reasonable  efforts to perform the
following activities:

          (a)       as mutually agreed, make independent, or when CIDCO or CIDCO
                    distributors request, joint sales calls upon prospects.

          (b)       identify  existing mutual  customers who may be prospects to
                    purchase the CIDCO Products.

          (c)       identify and analyze  target  vertical  markets for possible
                    future co-development of applications for the Product.

          (d)       provide   installation  and  support  services  for  Company
                    Products,  including  training of end user customers,  under
                    terms,  conditions  and  charges  established  by a separate
                    agreement  directly  between The  Company and the  customer,
                    CIDCO or CIDCO distributor.

          (e)       provide telephone support service for consultations relating
                    to  technical  information  and support  concerning  Company
                    Products  which will be and are made available to prospects,
                    end users and CIDCO and CIDCO distributors.



                                       2
<PAGE>



          (f)       as mutually agreed, upon CIDCO's request,  provide marketing
                    and/or technical  support of trade shows,  industry seminars
                    and business conferences.

          (g)       provide product  demonstration  materials on CIDCO specified
                    Product media with associated manuals and documentation,  as
                    available,   for  Company  Products,   for  the  purpose  of
                    conducting   demonstrations   of  the  Company  Products  to
                    prospects, CIDCO and CIDCO distributors.

          (h)       provide  technical  Company  Products  training  to end user
                    customers,  CIDCO distributors and CIDCO marketing and sales
                    support personnel as both parties deem reasonable, necessary
                    and appropriate.

          (i)       promote CIDCO  Products and Company  Products in appropriate
                    advertising,  demonstrations,  presentations and seminars in
                    accordance with CIDCO marketing standards and guidelines.

FEES

There is no fee to  participate  as a CIDCO  Business  Affiliate.  There  may be
independent fees associated with various services provided by CIDCO.

AMENDMENTS

Amendments  may be made to this  Agreement  from time to time by mutual  written
consent of the parties.

PUBLICITY

Except as may be required by law or legal  process,  neither party shall issue a
press  release  or  otherwise  make  any  public  announcement  concerning  this
Agreement, without prior written consent of the other party.

TERM AND TERMINATION

This Agreement  shall become  effective on the date the Company is accepted as a
CIDCO  Business  Affiliate  (Effective  Date) and shall  remain in effect  until
terminated by either party.

Either party may terminate this Agreement with thirty (30) days' notice, without
cause, upon receipt of written notice.  In the event of such a termination,  all
rights, privileges,  support and assistance due a CIDCO Business Affiliate shall
cease.

TRADEMARKS

During the term of this Agreement, CIDCO authorizes the Company to use the CIDCO
Business  Affiliate  title in  advertising  and  promotional  material  as CIDCO
determines  and  provides to the Company in writing.  Such  material and its use
must comply with the instructions set forth in published CIDCO  guidelines.  The
CIDCO  name  may only be used as part of the  Business  Affiliate  program.  The
Company agrees to change, at its expense,  any material which CIDCO, in its sole
judgment, determines to be inaccurate, objectionable, misleading, or a misuse of
CIDCO  trademarks or trade names. The 


                                       3

<PAGE>


Company,  on  CIDCO's  written  demand,  will  immediately  cease the use of any
materials CIDCO deems to be in violation of this Section.

The  authorization  CIDCO grants in this  Section  ends without  notice or other
action  necessary  by CIDCO when this  Agreement  expires or is  terminated.  In
either such  event,  Company  will  immediately  cease using the CIDCO  Business
Affiliate  title and cease  referring  to itself as a  participant  in the CIDCO
Business Affiliate program.

INDEMNIFICATION
Each party shall  indemnify  the other party for direct  losses  incurred by the
injured  party due to  personal  injury,  death or damage to  tangible  property
resulting   from  the   negligence   of  each  party's   respective   employees,
subcontractors or agents.

With respect to any claim against  CIDCO, a CIDCO  authorized  distributor or an
end-user  customer  (1)  that  the  Company  Product(s)  infringes  any  patent,
copyright,  trademark,  or other  intellectual  property  right, or violates any
trade secret of any third party, or (2) which results from any breach of Company
warranties,  or (3) which is based on  failure of the  Company  to  perform  its
support  obligations,  the Company shall indemnify  CIDCO,  (:IDCO's  authorized
distributors and any end-user customers, as appropriate against:

          (a)       all legal expenses  incurred in investigating  and defending
                    such claim;

          (b)       all payments made in compliance  with an award of damages or
                    order of costs made by a court in respect or such claim; and

          (c)       any payment  made in respect of any out of court  settlement
                    of such claim,  provided  that Company has consented to such
                    settlement.

CIDCO shall  promptly  notify Company of any claims and Company shall at its own
expense  cooperate  fully in the defense  and/or  settlement  of any such claim,
provided that Company has consented to such settlement.

WARRANTIES
Company  represents  and  warrants  that  Company  is  under  no  obligation  or
restriction  which would in any way interfere with, or be inconsistent  with the
terms  and  purpose  of this  Agreement,  or  present  a  conflict  of  interest
concerning the Company  Product(s)  and Company  warrants that it will not enter
into any such obligation or restriction during the term of this Agreement.

Company  warrants  that the Company  Product(s)  shall not  infringe any patent,
copyright, trademark or other intellectual property right, nor violate any trade
secret of any third party.

Company  warrants that the Company  Product(s)  conforms to the  statements  and
representations  made in the  contents of any  manuals,  documentation  or other
Company Product materials  provided to CIDCO,  CIDCO's  distributors or end-user
customers pursuant to this Agreement.

CIDCO  MAKES NO OTHER  WARRANTIES  EXPRESS  OR  IMPLIED  INCLUDING  THE  IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE.


                                       4
<PAGE>




LIMITATION OF LIABILITIES AND REMEDIES
- --------------------------------------
THE  PARTIES'  EXCLUSIVE  REMEDY  FOR  BREACH  OF THIS  AGREEMENT  SHALL  BE THE
TERMINATION  OF THE  AGREEMENT.  IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY
INCIDENTAL,  CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES OF ANY NATURE WHATSOEVER
FOR ANY BREACH OF THIS AGREEMENT OR ANY ACTION ARISING OUT OF OR RELATED TO THIS
AGREEMENT.  NEITHER  PARTY SHALL BE LIABLE FOR ANY DAMAGES  CLAIMED BY THE OTHER
BASED ON ANY THIRD PARTY CLAIM.

CIDCO DISCLAIMS ALL LIABILITY WHETHER IN CONTRACT TORT, WARRANTY,  OR OTHERWISE,
TO ANY PARTY OR THIRD PARTY.

FORCE MAJEURE
Neither party shall be liable for failure to fulfill its  obligations  hereunder
due to causes beyond its control;  provided,  however,  that unless agreed to in
writing  by the  non-defaulting  party,  any  delay  caused  by a force  majeure
exceeding   thirty   (30)  days  shall  be  grounds  for   termination   by  the
non-defaulting party.

ASSIGNMENT AND DELEGATION OF RESPONSIBILITIES
Company agrees to perform this Agreement through its employees. Company may not,
without  CIDCO's  prior  written  consent,  assign  or  delegate  its  rights or
obligations to any third party. Any attempted  delegation or assignment  without
such prior written consent will be void as against CIDCO.

Any status change described below, unless CIDCO agrees in writing, may result in
the termination of the Agreement by CIDCO:

          (a)       sale of Company business;

          (b)       transfer of equity ownership;

          (c)       merger or  acquisition  of the Company  with or by any other
                    entity; or

          (d)       bankruptcy, insolvency, liquidation or receivership.

GOVERNING LAW
The validity, construction and performance of this Agreement will be governed by
the laws of the State of  Connecticut,  without  regard to the  conflict of laws
principles thereof.

SEVERABILITY
If any provision of this Agreement is held by a court of competent  jurisdiction
to be contrary to law, the remaining  provisions of the Agreement will remain in
full force and effect.

COMPLIANCE WITH LAWS AND REGULATIONS
Each party  hereto  shall at its own  expense  comply  with all laws,  rules and
regulations of competent public authorities relating to the duties,  obligations
and performance  under this Agreement and shall procure all licenses and pay all
fees and other charges required thereby.

  
                                       5
<PAGE>



BUSINESS AFFILIATE APPOINTMENT
Subject to the Memoranda of  Understanding  and other  applicable  contracts and
agreements,  CIDCO hereby designates and appoints  SmartServ  Online,  Inc. as a
"CIDCO Business Affiliate" for the limited marketing of specified CIDCO Products
and Services and Company Products and Services, and certain of SmartServ Online,
Inc. hereby accepts such designation and appointment.

NOTICES
All notices to give hereunder  shall be in writing and  personally  delivered or
sent  certified  mail,  return  receipt  requested.  Notices  to be given to the
Company shall be sent to One Station  Place,  Stamford CT 06902 to the attention
of Mr.  Steven T  Francesco.  Notice  to be given to CIDCO  shall be sent to 220
Cochrane Circle, Morgan Hill, CA 95037 to the attention of Edward Forker, with a
copy of such notice  being sent to Carter,  Ledyard & Milburn,  Two Wall Street,
New York,  New York  10005,  Attention:  James E.  Abbott.  Esq.  Notices of any
changes in the above addresses shall be given to the other party in writing.

ENTIRE UNDERSTANDING
The  provisions  of  this  Memorandum  of  Understanding  constitute  the  whole
understanding and agreement, separate contract excluded, between the parties and
supersede all prior  agreements,  oral or written,  and all other  communication
relating to the subject  matter  hereof.  No  amendment or  modification  of any
provision of this Agreement will be effective  unless in a document which refers
to this Agreement and is signed by both parties.

ACTIONS
No action,  regardless  of form,  arising out of or related to the  transactions
covered by this Agreement may be brought by either party more than two (2) years
after the cause thereof.

IN WITNESS  WHEREOF,  the parties have caused this Agreement to be signed be low
by their duly authorized representative:

CIDCO Incorporated                           SmartServ Online, Inc,
By:  /s/Edward J. Parker                     By:  /s/Sebastian E. Cassetta
Print: Edward J. Parker                      Print: Sebastian E. Cassetta

Title: Vice President Marketing              Title: Chairman, CEO

Date: June 26, 1996                          Date: June 26, 1996




                                       6
<PAGE>



                                    EXHIBIT A

Joint Marketing Activities
- --------------------------

a:        Identify  existing  mutual  customers who may be prospects to purchase
          the Product.

b:        Develop joint  marketing  proposals to  prospective  customers who may
          purchase the Product.

c         Participate  (when  appropriate)  in joint sales calls to  prospective
          customers who may purchase the Product.

d:        Identify  and analyze  target  vertical  markets for  possible  future
          co-development of applications for the Product.

e:        Develop  a joint  marketing  plan for the  Product,  including  target
          markets and marketing messages;  and develop a turnkey sales model and
          distribution process.

f:        Develop a  cooperative  sales plan for the CST-2000  including  target
          accounts and  industries  and a "starter kit" that  includes  devices,
          software and hardware.

g:        Perform joint market  assessments  and research on a per project basis
          where  appropriate  whose  purpose it would be to further  understand,
          identify and market to existing and emerging  vertical market segments
          for applications and "screenphone" solutions.



<PAGE>



                                    EXHIBIT B

 Other Cooperative CIDCO Activities

a:        Provide technical training relating to the CST-2000 and ongoing access
          to a technical resource on a resource-available basis.

b         Secure regulatory certification for the CST-2000 in those countries in
          which the CST-2000 is to be sold, and keep SmartServ apprised of these
          certification  efforts.  These  certifications will be considered on a
          country-by  country basis. The decision to obtain such  certifications
          will be based on the business  opportunity such markets will afford in
          CIDCO's sole  opinion and this  decision  will be  exclusive  right of
          CIDCO.

c:        Include SmartServ in any promotional or marketing materials related to
          the  CST-2000  on a par  with  similar  co-marketing  partners  with a
          similar co marketing arrangement.

d:        Provide technical  support,  maintenance and repairs for the CST-2000,
          as provided for in CIDCO's  standard terms and conditions,  which will
          be shared with SmartServ.


<PAGE>



                                   EXHIBIT C

OTHER COOPERATIVE SMARTSERV ACTIVITIES
- --------------------------------------

a:        Provide  marketing and technical  assistance  for the  development  of
          demonstration    applications    for   the    CST-2000    for    CIDCO
          Sales/Distribution Agents.

b:        Develop promotional  collateral,  sales  presentations,  and marketing
          announcements that include the CST-2000 on a par with other devices.

c:        Work with CIDCO on a  quarterly  basis to develop a forecast to ensure
          delivery of the CST-2000.

d:        Invite CIDCO to multi-vendor "Screen phone" meetings.

e:        Allow CIDCO reasonable access to ADSI-based  applications developed by
          SmartServ for training sales support and/or demonstration purposes.







EXHIBIT 11.1               STATEMENT REGARDING COMPUTATION OF PER SHARE EARNINGS

<TABLE>
<CAPTION>

                                                                                        Period From
                                                                                       August 20, 1994
                                                                  JUNE 30              (inception) to
                                                          --------------------------       June 30,
                                                              1996           1995           1994
                                                          -----------------------------------------

PRIMARY:
<S>                                                         <C>            <C>              <C>    
Average shares outstanding                                  2,355,000      1,578,000        917,000

Net effect of stock and warrant issuances with exercise
 prices below the initial public offering price based
 on the treasury stock method                                                 65,000         65,000
                                                          -----------------------------------------

Total                                                       2,355,000      1,643,000        982,000
                                                          =========================================


Net Loss                                                  $(2,966,287)   $(1,846,183)   $  (534,918)
                                                          =========================================

Per share amount                                          $     (1.26)   $     (1.12)   $     (0.54)
                                                          =========================================


SUPPLEMENTAL:

Average shares outstanding                                  3,553,500
                                                          ===========

Net loss as stated                                        $(2,966,287)

Interest expense and debt origination costs
associated with senior notes, short-term
notes, and subordinated debt                                  495,812
                                                          -----------

Net loss as adjusted                                      $(2,470,475)
                                                          ===========

Per share amount                                          $     (0.70)
                                                          ===========
</TABLE>


<TABLE> <S> <C>


<ARTICLE>                     5
<LEGEND>
THIS SCHEDULE CONTAINS SUMMARY INFORMATION EXTRACTED FROM THE JUNE 30,
1996 FINANCIAL STATEMENTS OF SMARTSERV ONLINE, INC. AND IS QUALIFIED IN ITS
ENTIRETY BY REFERENCE TO SUCH FINANCIAL STATEMENTS.
</LEGEND>
<CIK>                         0001005698
<NAME>                        SMARTSERV ONLINE, INC.
       
<S>                             <C>
<PERIOD-TYPE>                   12-MOS
<FISCAL-YEAR-END>               JUN-30-1996
<PERIOD-START>                  JUL-01-1995
<PERIOD-END>                    JUN-30-1996
<CASH>                              3,460,850
<SECURITIES>                                0
<RECEIVABLES>                          57,990
<ALLOWANCES>                                0
<INVENTORY>                            68,310
<CURRENT-ASSETS>                    3,587,150
<PP&E>                                327,500
<DEPRECIATION>                         68,601
<TOTAL-ASSETS>                      3,990,267
<CURRENT-LIABILITIES>                 542,406
<BONDS>                                     0
                       0
                                 0
<COMMON>                               36,950
<OTHER-SE>                          3,410,911
<TOTAL-LIABILITY-AND-EQUITY>        3,990,267
<SALES>                                     0
<TOTAL-REVENUES>                            0
<CGS>                               1,037,941
<TOTAL-COSTS>                       1,037,941
<OTHER-EXPENSES>                    1,220,340
<LOSS-PROVISION>                            0
<INTEREST-EXPENSE>                    759,533
<INCOME-PRETAX>                    (2,966,287)
<INCOME-TAX>                                0
<INCOME-CONTINUING>                (2,966,287)
<DISCONTINUED>                              0
<EXTRAORDINARY>                             0
<CHANGES>                                   0
<NET-INCOME>                       (2,966,287)
<EPS-PRIMARY>                           (1.26)
<EPS-DILUTED>                           (1.26)
                                               


</TABLE>


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