SMARTSERV ONLINE INC
8-K/A, 1997-10-14
COMPUTER PROCESSING & DATA PREPARATION
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                       SECURITIES AND EXCHANGE COMMISSION

                             Washington, D.C. 20549


                                   FORM 8-K/A

                Current Report Pursuant to Section 13 or 15(d) of

                       The Securities Exchange Act of 1934


      Date of Report (Date of earliest event reported): SEPTEMBER 30, 1997


                             SMARTSERV ONLINE, INC.
        ----------------------------------------------------------------
               (Exact Name of Registrant as Specified in Charter)


          DELAWARE                      0-28008                  13-3750708
- ----------------------------          -----------            -------------------
(State or Other Jurisdiction          (Commission              (IRS Employer
       of Incorporation)                File No.)            Identification No.)


One Station Place, Stamford, Connecticut                           06902
- --------------------------------------------------------------------------------
(Address of Principal Executive Offices)                         (Zip Code)


Registrant's telephone number, including area code   (203) 353-5950


                                 Not Applicable
- --------------------------------------------------------------------------------
          (Former Name or Former Address, if Changed Since Last Report)




<PAGE>



ITEM 7.    FINANCIAL STATEMENTS, PRO FORMA FINANCIAL INFORMATION AND EXHIBITS.

           (b)        Pro forma balance sheet at August 31, 1997.*

           (c)        Exhibits:

Exhibit Number        Description
- --------------        -----------

**4.1                 Form of Prepaid Common Stock Purchase Warrant.

**4.2                 Form of Registration Rights Agreement.

**4.3                 Warrant issued to The Zanett Securities Corporation.

**4.4                 Warrant issued to Bruno Guazzoni

**4.5                 Consulting Agreement with Bruno Guazzoni

________________________
*                 Filed with original filing.
**                Filed herewith.



                                       -2-

<PAGE>


                                   SIGNATURES


                  Pursuant to the requirements of the Securities Exchange Act of
1934,  the  registrant  has duly caused this amended  report to be signed on its
behalf by the undersigned hereunto duly authorized.


Dated: October 13, 1997                        SMARTSERV ONLINE, INC.


                                               By:  /s/ Sebastian E. Cassetta
                                                  ------------------------------
                                                   Name:  Sebastian E. Cassetta
                                                   Title: Chairman of the Board,



                                       -3-



THIS  WARRANT  AND THE  SHARES  ISSUABLE  UPON  EXERCISE  HEREOF  HAVE  NOT BEEN
REGISTERED UNDER THE SECURITIES ACT OF 1933, AS AMENDED (THE "SECURITIES  ACT"),
OR THE  SECURITIES  LAWS OF ANY  STATE  OF THE  UNITED  STATES.  THE  SECURITIES
REPRESENTED  HEREBY MAY NOT BE OFFERED  OR SOLD IN THE  ABSENCE OF AN  EFFECTIVE
REGISTRATION  STATEMENT FOR THE  SECURITIES  UNDER  APPLICABLE  SECURITIES  LAWS
UNLESS  OFFERED,  SOLD OR  TRANSFERRED  UNDER AN  AVAILABLE  EXEMPTION  FROM THE
REGISTRATION REQUIREMENTS OF THOSE LAWS.


                      PREPAID COMMON STOCK PURCHASE WARRANT

September 29, 1997                               Right to Purchase $_________ of
                                          Common Stock, par value $.01 per share


           FOR VALUE RECEIVED,  SMARTSERV ONLINE, INC., a corporation  organized
under the laws of the State of Delaware  (hereinafter  called the "CORPORATION")
hereby  promises to issue to  _______________  or its  registered  assigns  (the
"HOLDER"),  at any time or from  time to time  upon its  receipt  of a Notice of
Exercise  (as  defined in  Article  I.B below)  during the period  specified  in
Article II.C hereof, up to  _________________________  Dollars  ($________) (the
"PREPAID  AMOUNT") of the  Corporation's  common stock, par value $.01 per share
(the "COMMON STOCK"),  in the manner provided in Article II hereof. This Warrant
is being  issued by the  Corporation  along with  similar  prepaid  common stock
purchase  warrants (the "OTHER  WARRANTS" and,  together with this Warrant,  the
"WARRANTS") pursuant to that certain Securities Purchase Agreement,  dated as of
the date hereof, by and among the Corporation,  the Holder and the other parties
named therein (the "SECURITIES PURCHASE AGREEMENT").



<PAGE>




                                    ARTICLE I

                               CERTAIN DEFINITIONS

           The following terms shall have the following meanings:

        A.  "CLOSING  BID PRICE"  means,  for any  security as of any date,  the
closing bid price of such  security on the principal  United  States  securities
exchange or trading  market where such  security is listed or traded as reported
by Bloomberg  Financial  Markets (or a comparable  reporting service of national
reputation selected by the Corporation and reasonably acceptable to holders of a
majority of the aggregate  Prepaid Amount  represented  by the then  outstanding
Warrants  ("MAJORITY  HOLDERS")  if  Bloomberg  Financial  Markets  is not  then
reporting closing bid prices of such security) (collectively,  "BLOOMBERG"),  or
if the foregoing  does not apply,  the last reported sale price of such security
in the  over-the-counter  market  on the  electronic  bulletin  board  for  such
security  as reported by  Bloomberg,  or, if no sale price is reported  for such
security by  Bloomberg,  the average of the bid prices of any market  makers for
such security as reported in the "pink sheets" by the National Quotation Bureau,
Inc.,  in each case for such  date or,  if such date was not a trading  date for
such  security,  on the next  preceding  date which was a trading  date.  If the
Closing Bid Price cannot be  calculated  for such  security as of either of such
dates on any of the foregoing  bases,  the Closing Bid Price of such security on
such  date  shall  be the  fair  market  value as  reasonably  determined  by an
investment banking firm selected by the Corporation and reasonably acceptable to
the  Majority  Holders,  with  the  costs of such  appraisal  to be borne by the
Corporation.

        B.  "EXERCISE  AMOUNT"  means the portion of the Prepaid  Amount of this
Warrant being exercised and any Exercise  Default  Payments payable with respect
thereto, each as specified in the notice of exercise in the form attached hereto
(the "NOTICE OF EXERCISE").

        C. "EXERCISE DATE" means, for any Exercise (as defined below),  the date
specified  in the  Notice  of  Exercise  so long as the  copy of the  Notice  of
Exercise  is faxed (or  delivered  by other  means  resulting  in notice) to the
Corporation  at or before 11:59 p.m.,  New York City time,  on the Exercise Date
indicated in the Notice of Exercise;  provided,  however,  that if the Notice of
Exercise  is not so faxed or  otherwise  delivered  before  such time,  then the
Exercise  Date  shall be the date the holder  faxes or  otherwise  delivers  the
Notice of Exercise to the Corporation.

        D. "EXERCISE PERCENTAGE" shall initially equal seventy percent (70%) and
shall be reduced  by one  percent  (1%) for each  sixty  (60) day  period  which
elapses  following  the  Closing  Date (as  defined in the  Securities  Purchase
Agreement)  (e.g., on or after the 61st day following the Closing Date and prior
to the 121st day following the Closing Date, the Exercise Percentage shall equal
sixty-nine percent (69%)).  The Exercise  Percentage shall be subject to further
adjustment as provided herein.


                                        2

<PAGE>



        E. "EXERCISE  PRICE" means the lower of the Variable  Exercise Price and
the  Fixed  Exercise  Price,  each in  effect  as of such  date and  subject  to
adjustment as provided herein.

        F.  "FIXED  EXERCISE  PRICE"  means  $1.40,  and  shall  be  subject  to
adjustment as provided herein.

        G. "VARIABLE EXERCISE PRICE" means, as of any date of determination, the
amount  obtained by multiplying  the Exercise  Percentage  then in effect by the
average of the Closing Bid Prices for the Corporation's  Common Stock during the
ten  (10)  consecutive  trading  days  ending  on the  trading  day  immediately
preceding such date of  determination  (subject to equitable  adjustment for any
stock splits,  stock dividends,  reclassifications or similar events during such
ten (10) trading day  period),  and shall be subject to  adjustment  as provided
herein.  For the avoidance of doubt,  the trading day immediately  preceding any
Exercise  Date is the last  calendar  day  that is a  trading  day and  which is
immediately preceding the Exercise Date.

        H.  "BUSINESS DAY" and "TRADING DAY" means any day on which the New York
Stock Exchange is open for trading.


                                   ARTICLE II

                                    EXERCISE

        A. EXERCISE BY THE HOLDER.  (i) Subject to the  limitations  on exercise
contained  in  Paragraph  D of this  Article II, the Holder may, at any time and
from time to time during the period specified in Paragraph C of this Article II,
exercise all or any part of the  outstanding  Prepaid  Amount of this Warrant in
accordance with the procedures set forth in Paragraph B of this Article II for a
number of fully paid and  nonassessable  shares of Common  Stock  determined  in
accordance with the following formula:


                                 EXERCISE AMOUNT
                                 EXERCISE PRICE

        B. MECHANICS OF EXERCISE. In order to effect an exercise,  Holder shall:
(x) fax (or otherwise  deliver) a copy of the fully executed  Notice of Exercise
to the  Corporation  and (y) surrender or cause to be  surrendered  this Warrant
along with a copy of the Notice of Exercise as soon as practicable thereafter to
the Corporation. Upon receipt by the Corporation of a facsimile copy of a Notice
of Exercise from Holder,  the Corporation shall immediately send, via facsimile,
a confirmation  to Holder stating that the Notice of Exercise has been received,
the date upon which the Corporation expects to deliver the Common Stock issuable
upon such exercise and the name and telephone  number of a contact person at the
Corporation  regarding the exercise.  The Corporation  shall not be obligated to
issue shares of Common Stock upon an exercise unless either this Warrant

                                        3

<PAGE>



is  delivered  to the  Corporation  as provided  above,  or Holder  notifies the
Corporation that this Warrant has been lost, stolen or destroyed (subject to the
requirements of Article VII.G).

                (i)  DELIVERY OF COMMON  STOCK UPON  EXERCISE.  The  Corporation
shall,  on or before  the later of (a) the second  business  day  following  the
Exercise Date and (b) the business day  following the date of the  Corporation's
receipt of this Warrant (or, if this Warrant is lost,  stolen or destroyed,  the
date on which  indemnity  pursuant to Article VII.G is provided)  (the "DELIVERY
PERIOD"),  issue and  deliver to the Holder or its  nominee  (x) that  number of
shares of Common  Stock  issuable  upon  exercise of the portion of this Warrant
being  exercised  and (y) a new  Warrant  in the form  hereof  representing  the
balance  of the  Prepaid  Amount  hereof  not being  exercised,  if any.  If the
Corporation's  transfer agent is  participating  in the Depository Trust Company
("DTC")  Fast  Automated  Securities  Transfer  program,  and  so  long  as  the
certificates  therefor are not required to bear a legend,  the Corporation shall
cause its transfer  agent to  electronically  transmit the Common Stock issuable
upon  exercise to the Holder by  crediting  the account of Holder or its nominee
with  DTC  through  its  Deposit   Withdrawal  Agent  Commission   system  ("DTC
TRANSFER").  If  the  aforementioned  conditions  to  a  DTC  Transfer  are  not
satisfied,  the  Corporation  shall  deliver  to  Holder  physical  certificates
representing the Common Stock issuable upon such exercise.  Further,  Holder may
instruct the Corporation to deliver to Holder physical certificates representing
the Common Stock  issuable upon such exercise in lieu of delivering  such shares
by way of DTC Transfer.

                (ii) TAXES.  The  Corporation  shall pay any and all taxes which
may be imposed  upon it with  respect to the issuance and delivery of the shares
of Common Stock upon the exercise of this Warrant.

                (iii) NO  FRACTIONAL  SHARES.  If any  exercise of this  Warrant
would  result  in the  issuance  of a  fractional  share of Common  Stock,  such
fractional  share shall be disregarded  and the number of shares of Common Stock
issuable  upon  exercise of this  Warrant  shall be the nearest  whole number of
shares.

                (iv) EXERCISE DISPUTES.  In the case of any dispute with respect
to an exercise of this Warrant, the Corporation shall promptly issue such number
of shares of Common Stock as are not disputed in  accordance  with  subparagraph
(i) above. The Corporation and the Holder shall seek to resolve any such dispute
in good faith.  If any such dispute  involving the  calculation  of the Exercise
Price has not been  resolved  by mutual  agreement  of the  Corporation  and the
Holder  within three (3) business  days after the  Corporation's  receipt of the
Notice of  Exercise,  the  Corporation  shall  immediately  submit the  disputed
calculations  to an independent  outside  accountant of national  reputation via
facsimile.  The  accountant,  at the  Corporation's  sole  expense  (unless  the
Corporation's  calculation is correct,  in which case the Holder shall bear such
expense),  shall audit the calculations and notify the Corporation and Holder of
the results no later than two (2)  business  days from the date it receives  the
disputed calculations.  The accountant's calculation shall be deemed conclusive,
absent manifest error. The Corporation  shall then issue the appropriate  number
of shares of Common Stock in accordance with subparagraph (i) above.


                                        4

<PAGE>



        C. PERIOD OF EXERCISE.  This Warrant shall be exercisable at any time or
from  time to  time on or  after  the  earlier  of (i)  the  date on  which  the
registration  statement  required  to be filed by the  Corporation  pursuant  to
Section 2(a) of that certain  Registration  Rights  Agreement,  dated as of even
date  herewith,  by  and  among  the  Corporation,  the  Holder  and  the  other
signatories thereto (the "REGISTRATION  RIGHTS AGREEMENT") is declared effective
by the SEC (the "EFFECTIVE  DATE"),  and (ii) the ninetieth (90th) day following
the Closing  Date,  and before 5:00 p.m.,  New York City time,  on September 29,
2000 (the "EXERCISE PERIOD").

        D.  LIMITATIONS  ON  EXERCISE.  In no event shall  Holder be entitled to
receive  shares of Common  Stock upon an exercise of this  Warrant to the extent
that the sum of (x) the number of shares of Common Stock  beneficially  owned by
Holder and its  affiliates  (exclusive  of shares  issuable upon exercise of the
unexercised portion of any Warrants or the unexercised or unconverted portion of
any other securities of the Corporation subject to a limitation on conversion or
exercise  analogous to the limitations  contained  herein) and (y) the number of
shares of Common Stock issuable upon the exercise of the portion of this Warrant
with  respect to which the  determination  of this  subparagraph  is being made,
would result in beneficial  ownership by Holder and its  affiliates of more than
4.99%  of  the  outstanding  shares  of  Common  Stock.  For  purposes  of  this
subparagraph,  beneficial  ownership  shall be  determined  in  accordance  with
Section 13(d) of the Securities Exchange Act of 1934, as amended, and Regulation
13 D-G thereunder,  except as otherwise provided in clause (x) above.  Except as
provided in the immediately  succeeding sentence,  the restrictions contained in
this Paragraph D shall not be altered, amended, deleted or changed in any manner
whatsoever  unless the holders of a majority of the Common  Stock and the Holder
shall approve such alteration,  amendment,  deletion or change.  Notwithstanding
the foregoing, the Holder may waive the restrictions contained in this Paragraph
D by written  notice to the  Corporation  upon not less than sixty-one (61) days
prior notice (with such notice  taking  effect only upon the  expiration of such
sixty-one (61) day period).

        E. LOCK-UP.  Prior to the 61st day following  the  Effective  Date,  the
Holder may not sell or transfer (pursuant to an effective registration statement
or  otherwise)  any shares of Common  Stock issued upon the exercise of Warrants
held by the Holder.  Subject to  compliance  with  Sections 2(f) and 2(g) of the
Securities  Purchase  Agreement,  (i) after the 61st day following the Effective
Date,  the Holder may sell or transfer  that number of shares of Common Stock as
may be  received  by the Holder  upon the  exercise  of  one-third  (1/3) of the
initial Prepaid Amount of all Warrants held by such Holder;  (ii) after the 91st
day following the Effective Date, the Holder may sell or transfer that number of
shares of Common  Stock as may be received  by the Holder  upon the  exercise of
two-thirds  (2/3) of the initial  Prepaid  Amount of all  Warrants  held by such
Holder;  and (iii) after the 121st day following the Effective  Date, the Holder
may sell or  transfer  any and all shares of Common  Stock as may be received by
the Holder upon the full exercise of all Warrants held by such Holder.



                                        5

<PAGE>



                                   ARTICLE III

                      RESERVATION OF SHARES OF COMMON STOCK

        A. RESERVED  AMOUNT.  On the Closing Date,  the  Corporation  shall have
reserved  _______________  (i.e., 150% times the quotient arrived at by dividing
(x) the  Prepaid  Amount,  by (y) the  Exercise  Price as of the  Closing  Date)
authorized  but unissued  shares of Common Stock for issuance  upon  exercise of
this Warrant and  thereafter  the number of  authorized  but unissued  shares of
Common Stock so reserved  (the  "RESERVED  AMOUNT")  shall not be decreased  and
shall at all times be sufficient to provide for the exercise of the  outstanding
Prepaid Amount of this Warrant at the then current Exercise Price.

        B. INCREASES TO RESERVED  AMOUNT.  If the Reserved  Amount for any three
(3) consecutive  trading days (the last of such three (3) trading days being the
"AUTHORIZATION TRIGGER DATE") shall be less than 135% of the number of shares of
Common Stock  issuable upon  exercise of this Warrant on such trading days,  the
Corporation  shall  immediately  notify Holder of such occurrence and shall take
immediate  action  (including,  if necessary,  seeking  shareholder  approval to
authorize  the issuance of  additional  shares of Common  Stock) to increase the
Reserved  Amount to 200% of the number of shares of Common  Stock then  issuable
upon exercise of this Warrant. In the event the Corporation fails to so increase
the Reserved Amount within ninety (90) days after an Authorization Trigger Date,
Holder shall thereafter have the option,  exercisable in whole or in part at any
time and from  time to time by  delivery  of a Default  Notice  (as  defined  in
Article V.C) to the Corporation,  to require the Corporation to redeem for cash,
at the  Default  Amount (as  defined in Article  V.B),  a portion of the Prepaid
Amount of this Warrant such that,  after giving effect to such  redemption,  the
Reserved  Amount  exceeds  135% of the total  number  of shares of Common  Stock
issuable  to Holder  upon  exercise  of this  Warrant on the date of the Default
Notice.  If the  Corporation  fails to pay such Default  Amount  within five (5)
business  days  after its  receipt of a Default  Notice,  then  Holder  shall be
entitled to the remedies provided in Article V.C.


                                   ARTICLE IV

                          FAILURE TO SATISFY EXERCISES

        A. EXERCISE  DEFAULT  PAYMENTS.  If, at any time,  (x) Holder  submits a
Notice of Exercise and the Corporation  fails for any reason (other than because
such issuance would exceed Holder's  Reserved Amount,  for which failures Holder
shall have the remedies set forth in Article III) to deliver, on or prior to the
fourth  business day  following the  expiration of the Delivery  Period for such
exercise, such number of freely tradeable shares of Common Stock to which Holder
is entitled upon such exercise,  or (y) the  Corporation  provides notice to any
holder of Warrants  (together  with all other holders of Warrants and the Holder
referred to herein,  the  "HOLDERS")  at any time of its  intention not to issue
freely  tradeable  shares of Common  Stock upon the  exercise by any Holder of a
Warrant in  accordance  with the terms of the Warrants  (other than because such
issuance would

                                        6

<PAGE>



exceed such  Holder's  Reserved  Amount) (each of (x) and (y) being an "EXERCISE
DEFAULT"),  then the Corporation shall pay to Holder, in the case of an Exercise
Default  described  in clause (x) above,  and to all  Holders,  in the case of a
Exercise Default described in clause (y) above, an amount equal to:

                   (.24) x (D/365) x (Exercise Default Amount)

where:

        "D" means the number of days after the expiration of the Delivery Period
through and including the Default Cure Date;

        "EXERCISE  DEFAULT AMOUNT" means the Prepaid Amount of all Warrants held
by Holder; and

        "DEFAULT  CURE  DATE"  means (i) with  respect  to an  Exercise  Default
described in clause (x) of its definition,  the date the Corporation effects the
exercise of the portion of this  Warrant  submitted  for  exercise and (ii) with
respect to an Exercise  Default  described in clause (y) of its definition,  the
date  the  Corporation   begins  to  issue  freely  tradeable  Common  Stock  in
satisfaction of all exercises of Warrants in accordance with their terms.

        The  payments  to  which  Holder  shall  be  entitled  pursuant  to this
Paragraph A are referred to herein as "EXERCISE  DEFAULT  PAYMENTS."  Holder may
elect to receive accrued  Exercise Default Payments in cash or to convert all or
any portion of such accrued Exercise Default Payments,  at any time, into Common
Stock at the lowest Exercise Price in effect during the period  beginning on the
date of the Exercise Default through the Exercise Date for such exercise. In the
event Holder elects to receive any Exercise  Default  Payments in cash, it shall
so notify the  Corporation in writing.  Such payment shall be made in accordance
with and be subject to the  provisions  of Article  VII.I.  In the event  Holder
elects to convert  all or any  portion of the  Exercise  Default  Payments  into
Common Stock,  Holder shall indicate on a Notice of Exercise such portion of the
Exercise  Default  Payments  which Holder elects to so convert and such exercise
shall otherwise be effected in accordance with the provisions of Article II.

        B. ADJUSTMENT TO EXERCISE PRICE. If Holder has not received certificates
for all shares of Common Stock prior to the tenth (10th)  business day after the
expiration of the Delivery  Period with respect to an exercise of any portion of
any of Holder's  Warrants for any reason (other than because such issuance would
exceed  Holder's  Reserved  Amount,  for which  failures  Holder  shall have the
remedies set forth in Article III),  then the Fixed Exercise Price in respect of
all  Warrants  held by  Holder  (including  any  Warrants  or  portions  thereof
submitted to the Corporation for exercise,  but for which shares of Common Stock
have not been issued to Holder) shall  thereafter be the lesser of (i) the Fixed
Exercise  Price on the Exercise Date  specified in the Notice of Exercise  which
resulted in the Exercise  Default and (ii) the lowest  Exercise  Price in effect
during the period  beginning on, and  including,  such Exercise Date through and
including  the day such shares of Common Stock are  delivered to the Holder.  If
there  shall occur an Exercise  Default of the type  described  in clause (y) of
Article IV.A, then the Fixed Exercise Price with respect to any exercise

                                        7

<PAGE>



thereafter  shall be the lowest  Exercise Price in effect at any time during the
period beginning on, and including,  the date of the occurrence of such Exercise
Default  through and including the Default Cure Date.  The Fixed  Exercise Price
shall  thereafter be subject to further  adjustment for any events  described in
Article VI.

        C. BUY-IN CURE.  Unless the  Corporation  has notified Holder in writing
prior to the delivery by Holder of a Notice of Exercise that the  Corporation is
unable to honor  exercises,  if (i) (a) the Corporation  fails for any reason to
deliver  during the  Delivery  Period  shares of Common  Stock to Holder upon an
exercise of this Warrant or (b) there shall occur a Legend  Removal  Failure (as
defined in Article V.A(iii) below) and (ii) thereafter,  Holder purchases (in an
open market transaction or otherwise) shares of Common Stock to make delivery in
satisfaction  of a sale by Holder of the unlegended  shares of Common Stock (the
"SOLD  SHARES")  which  Holder  anticipated  receiving  upon  such  exercise  (a
"BUY-IN"),  the Corporation  shall pay Holder (in addition to any other remedies
available  to Holder)  the amount by which (x)  Holder's  total  purchase  price
(including  brokerage  commissions,  if any) for the unlegended shares of Common
Stock so purchased exceeds (y) the net proceeds received by Holder from the sale
of the Sold Shares. For example, if Holder purchases unlegended shares of Common
Stock having a total purchase price of $11,000 to cover a Buy-In with respect to
shares of Common Stock it sold for $10,000,  the Corporation will be required to
pay Holder $1,000.  Holder shall provide the  Corporation  written  notification
indicating any amounts  payable to Holder pursuant to this Paragraph C, together
with  evidence  supporting  such  calculation.  The  Corporation  shall make any
payments required pursuant to this Paragraph C in accordance with and subject to
the provisions of Article VII.I.

        D. RIGHT TO  REQUIRE  REDEMPTION.  If the  Corporation  fails,  and such
failure  continues  uncured for five (5) business days after the Corporation has
been notified  thereof in writing by Holder,  for any reason (other than because
such issuance would exceed Holder's  Reserved Amount,  for which failures Holder
shall  have the  remedies  set forth in Article  III) to issue  shares of Common
Stock within ten (10) business days after the expiration of the Delivery  Period
with respect to any exercise of this Warrant,  then Holder may elect at any time
and from time to time prior to the Default Cure Date for such Exercise  Default,
by delivery of a Default Notice (as defined in Article V.C) to the  Corporation,
to have all or any  portion of  Holder's  outstanding  Warrants  redeemed by the
Corporation  for cash at the Default  Amount (as defined in Article V.B). If the
Corporation fails to pay such Default Amount within five (5) business days after
its receipt of a Default  Notice,  then Holder shall be entitled to the remedies
provided in Article V.C.



                                        8

<PAGE>



                                    ARTICLE V

                                EVENTS OF DEFAULT

        A. EVENTS OF DEFAULT.  If any of the following  events of default (each,
an "EVENT OF DEFAULT") shall occur:

                (i) the  Common  Stock  (including  any of the  shares of Common
Stock  issuable upon exercise of this Warrant) is suspended  from trading on any
of, or is not listed  (and  authorized)  for trading on at least one of, the New
York Stock Exchange,  the American Stock Exchange, the Nasdaq National Market or
the Nasdaq SmallCap Market for an aggregate of ten (10) trading days in any nine
(9) month period;

                (ii)  the  Registration  Statement  required  to be filed by the
Corporation  pursuant to Section 2(a) of the  Registration  Rights Agreement has
not been declared  effective by the 120th day following the Closing Date or such
Registration  Statement,  after being declared effective,  cannot be utilized by
Holder for the resale of all of its  Registrable  Securities  (as defined in the
Registration Rights Agreement) for an aggregate of more than thirty (30) days;

                (iii) the Corporation fails to remove any restrictive  legend on
any certificate or any shares of Common Stock issued to the Holder upon exercise
of any Warrant as and when required by the  Warrants,  the  Securities  Purchase
Agreement or the Registration Rights Agreement (a "LEGEND REMOVAL FAILURE"), and
any such  failure  continues  uncured  for  five (5)  business  days  after  the
Corporation has been notified thereof in writing by the Holder;

                (iv) the  Corporation  provides  notice  to any of the  Holders,
including by way of public  announcement,  at any time,  of its intention not to
issue shares of Common Stock to any of the Holders upon  exercise in  accordance
with the terms of the Warrants (other than due to the circumstances contemplated
by Article III for which the Holders  shall have the  remedies set forth in such
Article);

                (v) the Corporation shall:

                        (a)     sell,  convey or dispose of all or substantially
all of its assets; or

                        (b)     merge,   consolidate  or  engage  in  any  other
business  combination  with any other entity (other than pursuant to a migratory
merger  effected  solely  for  the  purpose  of  changing  the  jurisdiction  of
incorporation of the Corporation); or

                        (c)     have fifty  percent  (50%) or more of the voting
power of its capital stock owned  beneficially by one person,  entity or "group"
(as such term is used under  Section  13(d) of the  Securities  Exchange  Act of
1934, as amended);


                                        9

<PAGE>



                (vi) the  Corporation  breaches any  material  covenant or other
material term or condition of this Warrant (other than as specifically  provided
in subparagraphs (i)-(v) of this Paragraph A), the Securities Purchase Agreement
or the Registration Rights Agreement;

                (vii) any  representation  or warranty of the  Corporation  made
herein or in any agreement,  statement or certificate  given in writing pursuant
hereto or in connection herewith (including,  without limitation, the Securities
Purchase  Agreement and the Registration  Rights  Agreement),  shall be false or
misleading in any material  respect when made and the breach of which would have
a material adverse effect on the Corporation or the prospects of the Corporation
or a material adverse effect on the Corporation or the rights of the Corporation
with respect to any of the Warrants or the shares of Common Stock  issuable upon
exercise of the Warrants;

                (viii) the  Corporation  or any  subsidiary  of the  Corporation
shall make an assignment  for the benefit of creditors,  or apply for or consent
to the appointment of a receiver or trustee for it or for a substantial  part of
its  property or  business;  or such a receiver or trustee  shall  otherwise  be
appointed; or

                (ix)  bankruptcy,  insolvency,   reorganization  or  liquidation
proceedings or other  proceedings for relief under any bankruptcy law or any law
for the relief of debtors shall be instituted by or against the  Corporation  or
any subsidiary of the Corporation;

then,  upon the occurrence and during the  continuation  of any Event of Default
specified  in  subparagraphs  (i)-(vii)  of this  Paragraph  A, at the option of
Holder,   and  upon  the  occurrence  of  an  Event  of  Default   specified  in
subparagraphs  (viii) or (ix) of this  Paragraph  A, the  Corporation  shall pay
Holder,  in  satisfaction of its obligation to issue shares of Common Stock upon
exercise of this Warrant, an amount equal to the Default Amount and such Default
Amount,  together with all other  ancillary  amounts  payable  hereunder,  shall
immediately become due and payable,  all without demand,  presentment or notice,
all of which hereby are expressly  waived,  together with all costs,  including,
without limitation,  legal fees and expenses of collection,  and Holder shall be
entitled  to  exercise  all other  rights and  remedies  available  at law or in
equity.  For the avoidance of doubt,  the  occurrence of any event  described in
clauses  (i),  (ii),  (iv),  (v),  (vi),  (vii),  (viii)  or  (ix)  above  shall
immediately constitute an Event of Default and there shall be no cure period.

        B.  DEFINITION OF DEFAULT AMOUNT.  The "DEFAULT  AMOUNT" with respect to
any portion of this Warrant means an amount equal to the greater of:

                  (i)                   A
                            ------------------------         X             M  
                                       EP

and

                (ii) the sum of 143% of the  outstanding  Prepaid Amount of this
Warrant plus all Exercise Default Payments through the payment date.


                                       10

<PAGE>



where:

        "A" means  the  outstanding  Prepaid  Amount  of this  Warrant  plus all
Exercise Default Payments through the payment date;

        "EP"  means the  Exercise  Price in  effect  on the date of the  Default
Notice; and

        "M" means the  highest  Closing  Bid Price of the  Corporation's  Common
Stock during the period  beginning on the date of the Default  Notice and ending
on the  date  prior  to the  date  of  payment,  as  reported  on the  principal
securities exchange or trading market on which the Common Stock is traded.

        C. FAILURE TO PAY DEFAULT AMOUNT.  If the  Corporation  fails to pay the
Default  Amount  within  five  (5)  business  days of its  receipt  of a  notice
requiring  such  payment  (a  "DEFAULT  NOTICE"),  then the  Holder (i) shall be
entitled  to  interest  on the  Default  Amount at a per annum rate equal to the
lower of  twenty-four  percent (24%) and the highest  interest rate permitted by
applicable  law from the date of the  Default  Notice  until the date of payment
hereunder,  and (ii) shall have the right, at any time and from time to time, to
require  the  Corporation,  upon  written  notice,  to  immediately  convert (in
accordance  with the terms of  Paragraph  A of Article II) all or any portion of
the Default Amount,  plus interest as aforesaid,  into shares of Common Stock at
the lowest  Exercise Price in effect during the period  beginning on the date of
the  Default  Notice  and  ending  on the  Exercise  Date  with  respect  to the
conversion of such Default  Amount.  In the event the Corporation is not able to
pay all amounts due and payable with respect to all Warrants  subject to Default
Notices,  the  Corporation  shall pay the Holders of such Warrants which are the
subject of Default  Notices  such amounts pro rata,  based on the total  amounts
payable to each such Holder  relative to the total  amounts  payable to all such
Holders.


                                   ARTICLE VI

                        ADJUSTMENTS TO THE EXERCISE PRICE

        The Exercise  Price shall be subject to adjustment  from time to time as
follows:

        A. STOCK SPLITS,  STOCK  DIVIDENDS,  ETC. If at any time on or after the
Closing Date, the number of outstanding shares of Common Stock is increased by a
stock split,  stock  dividend,  combination,  reclassification  or other similar
event,  the Fixed Exercise  Price shall be  proportionately  reduced,  or if the
number of  outstanding  shares of Common Stock is  decreased by a reverse  stock
split,  combination or  reclassification  of shares, or other similar event, the
Fixed  Exercise Price shall be  proportionately  increased.  In such event,  the
Corporation shall notify the  Corporation's  transfer agent for the Common Stock
of such change on or before the effective date thereof.


                                       11

<PAGE>



        B. ADJUSTMENT DUE TO MAJOR ANNOUNCEMENT. In the event the Corporation at
any time on or after the Closing  Date (i) makes a public  announcement  that it
intends to  consolidate  or merge with any other entity  (other than a merger in
which the  Corporation  is the  surviving or  continuing  entity and its capital
stock is  unchanged)  or to sell or  transfer  all or  substantially  all of the
assets of the  Corporation  or (ii) any person,  group or entity  (including the
Corporation)  publicly  announces  a tender  offer,  exchange  offer or  another
transaction to purchase 50% or more of the Corporation's  Common Stock (the date
of the  announcement  referred  to in clause (i) or (ii) of this  Paragraph B is
hereinafter  referred to as the  "ANNOUNCEMENT  DATE"),  then the Exercise Price
shall,  effective upon the Announcement Date and continuing  through the earlier
of the consummation of the proposed transaction or tender offer,  exchange offer
or other transaction or the Abandonment Date (as defined below), be equal to the
lower of (x) the Exercise Price which would have been applicable for an exercise
occurring on the  Announcement  Date and (y) the Exercise  Price  determined  in
accordance  with  Article I.E on the Exercise  Date set forth in the  applicable
Notice of Exercise.  From and after the consummation of the proposed transaction
or tender offer,  exchange offer or other  transaction or the Abandonment  Date,
the Exercise Price shall be determined as set forth in Article I.E. "ABANDONMENT
DATE" means with respect to any proposed  transaction or tender offer,  exchange
offer or other  transaction  for which a public  announcement as contemplated by
this Paragraph B has been made, the date upon which the Corporation (in the case
of clause (i) above) or the person,  group or entity (in the case of clause (ii)
above)  publicly  announces  the  termination  or  abandonment  of the  proposed
transaction or tender offer,  exchange offer or other  transaction  which caused
this Paragraph B to become operative.

        C.  ADJUSTMENT DUE TO MERGER,  CONSOLIDATION,  ETC. If at any time on or
after the Closing Date there shall be (i) any  reclassification or change of the
outstanding  shares of Common Stock  (other than a change in par value,  or from
par value to no par value,  or from no par value to par value, or as a result of
a  subdivision  or  combination),  (ii)  any  consolidation  or  merger  of  the
Corporation  with any other entity (other than a merger in which the Corporation
is the surviving or continuing entity and its capital stock is unchanged), (iii)
any  sale  or  transfer  of  all or  substantially  all  of  the  assets  of the
Corporation or (iv) any share exchange  pursuant to which all of the outstanding
shares of Common Stock are converted into other  securities or property (each of
(i)-(iv)  above being a "CORPORATE  CHANGE"),  then the Holder shall  thereafter
have the right to receive upon exercise hereof,  in lieu of the shares of Common
Stock immediately theretofore issuable, such shares of stock,  securities,  cash
and/or other property as may be issued or payable in such Corporate  Change with
respect to or in exchange  for the number of shares of Common  Stock which would
have  been  issuable  upon  exercise   hereof  (without  giving  effect  to  the
limitations  contained  in  Article  II.D) had such  Corporate  Change not taken
place, and in any such case,  appropriate  provisions shall be made with respect
to the rights and interests of the Holder to the end that the provisions  hereof
(including, without limitation,  provisions for adjustment of the Exercise Price
and of the  number of shares of Common  Stock  issuable  upon  exercise  of this
Warrant)  shall,  if relevant,  thereafter  be  applicable,  as nearly as may be
practicable  in  relation  to any  shares  of  stock  or  securities  thereafter
deliverable  upon the exercise  thereof.  The  Corporation  shall not effect any
transaction  described  in this  Paragraph C unless (i) the Holder has  received
written notice of such transaction at least  seventy-five (75) days prior to the
earlier of (x) the record date for the determination of stockholders

                                       12

<PAGE>



entitled to vote with respect  thereto and (y) the proposed date of consummation
of such  transaction;  and (ii) the resulting  successor or acquiring entity (if
not the  Corporation)  assumes (or agrees to assume) by written  instrument  the
obligations  of this Warrant.  The above  provisions  shall apply  regardless of
whether  or not there  would have been a  sufficient  number of shares of Common
Stock  authorized  and  available  for  issuance  upon  exercise of the Warrants
outstanding as of the date of such  transaction,  and shall  similarly  apply to
successive reclassifications, consolidations, mergers, sales, transfers or share
exchanges.

        D.  ADJUSTMENT  DUE TO  DISTRIBUTION.  If at any  time on or  after  the
Closing  Date the  Corporation  shall  declare or make any  distribution  of its
assets (or rights to acquire its assets) to holders of Common Stock as a partial
liquidating  dividend,  by way of return of capital or otherwise  (including any
dividend or distribution to the Corporation's shareholders in cash or shares (or
rights to acquire shares) of capital stock of a subsidiary (i.e. a spin-off)) (a
"DISTRIBUTION"),  then the Holder shall be  entitled,  upon any exercise of this
Warrant after the date of record for determining  stockholders  entitled to such
Distribution, to receive the amount of such assets which would have been payable
to the Holder  with  respect to the shares of Common  Stock  issuable  upon such
exercise  (without giving effect to the  limitations  contained in Article II.D)
had Holder been the holder of such shares of Common Stock on the record date for
the determination of stockholders entitled to such Distribution.

        E. ISSUANCE OF OTHER SECURITIES WITH VARIABLE  EXERCISE PRICE. If at any
time on or after the Closing  Date the  Corporation  shall issue any  securities
which are  convertible  into or  exchangeable  for  Common  Stock  ("CONVERTIBLE
SECURITIES")  at a conversion or exchange rate based on a discount to the market
price of the  Common  Stock  at the time of  conversion  or  exercise,  then the
Exercise  Percentage  in respect of any  exercise of any portion of this Warrant
after such  issuance  shall be  calculated  utilizing the higher of the greatest
discount applicable to any such Convertible  Securities and the discount then in
effect in calculating the Variable Exercise Price.

        F.  PURCHASE  RIGHTS.  If at any time on or after the  Closing  Date the
Corporation  issues any  Convertible  Securities  or rights to  purchase  stock,
warrants,  securities or other property (the "PURCHASE  RIGHTS") pro rata to the
record holders of any class of Common Stock, then the Holder will be entitled to
acquire,  upon the terms  applicable  to such  Purchase  Rights,  the  aggregate
Purchase  Rights  which the Holder  could have  acquired  if Holder had held the
number of shares of Common  Stock  acquirable  upon  complete  exercise  of this
Warrant  (without  giving effect to the  limitations  contained in Article II.D)
immediately  before the date on which a record is taken for the grant,  issuance
or sale of such Purchase Rights,  or, if no such record is taken, the date as of
which the record  holders of Common  Stock are to be  determined  for the grant,
issue or sale of such Purchase Rights.

        G. NOTICE OF  ADJUSTMENTS.  Upon the  occurrence  of each  adjustment or
readjustment of the Exercise Price pursuant to this Article VI, the Corporation,
at its expense,  shall  promptly  compute such  adjustment or  readjustment  and
prepare and furnish to Holder a  certificate  setting  forth such  adjustment or
readjustment and showing in detail the facts upon which such adjustment or

                                       13

<PAGE>



readjustment is based.  The Corporation  shall,  upon the written request at any
time of Holder,  furnish  to Holder a like  certificate  setting  forth (i) such
adjustment or  readjustment,  (ii) the Exercise  Price at the time in effect and
(iii) the  number of shares of Common  Stock and the  amount,  if any,  of other
securities or property which at the time would be received upon exercise of this
Warrant.


                                   ARTICLE VII

                                  MISCELLANEOUS

        A. FAILURE OR INDULGENCY NOT WAIVER.  No failure or delay on the part of
the Holder in the  exercise of any power,  right or  privilege  hereunder  shall
operate as a waiver  thereof,  nor shall any single or partial  exercise  of any
such power,  right or privilege preclude other or further exercise thereof or of
any other right, power or privilege.

        B. NOTICES. Any notice herein required or permitted to be given shall be
in writing and may be  personally  served or  delivered  by courier and shall be
deemed to have been given upon  receipt  (which  shall  include  telephone  line
facsimile transmission). The addresses for such communications shall be:

        If to the Company:

        SmartServ Online, Inc.
        One Station Place
        Stamford, CT 06902
        Telecopy:   (203) 353-5962
        Attention:  Chairman of the Board

        With a copy to:

        Parker Chapin Flattau & Klimpl, LLP
        1211 Avenue of the Americas
        New York, NY 10036
        Telecopy: (212) 704-6288
        Attention: Michael J. Shef, Esquire

        If to the Holder,  at such address as such Holder shall have provided in
writing to the Corporation.

        C. AMENDMENT  PROVISION.  This Warrant and any provision hereof may only
be  amended  by an  instrument  in  writing  signed by the  Corporation  and the
Majority  Holders.  The  term  "WARRANT"  and all  references  thereto,  as used
throughout this instrument,  shall mean this instrument as originally  executed,
or if later amended or supplemented, then as so amended or supplemented.

                                       14

<PAGE>



        D. ASSIGNABILITY. This Warrant shall be binding upon the Corporation and
its  successors and assigns and shall inure to the benefit of the Holder and its
successors and assigns. In the event the Holder shall sell or otherwise transfer
any  portion of this  Warrant,  each  transferee  shall be  allocated a pro rata
portion of such transferor's Reserved Amount. Any portion of the Reserved Amount
which remains allocated to any person or entity which does not hold any Warrants
shall be allocated to the remaining  Holders of Warrants,  pro rata based on the
total Prepaid Amount of Warrants then held by such Holders.

        E.  GOVERNING  LAW.  This Warrant  shall be governed by and construed in
accordance  with the laws of the State of Delaware  applicable to contracts made
and to be  performed  in the  State of  Delaware.  The  Corporation  irrevocably
consents  to the  jurisdiction  of the United  States  federal  courts and state
courts  located  in the City of New York in the State of New York in any suit or
proceeding  based on or arising under this Warrant and  irrevocably  agrees that
all claims in  respect  of such suit or  proceeding  may be  determined  in such
courts. The Corporation  irrevocably waives the defense of an inconvenient forum
to the maintenance of such suit or proceeding.  The  Corporation  further agrees
that service of process upon the Corporation mailed by first class mail shall be
deemed in every respect effective service of process upon the Corporation in any
such suit or  proceeding.  Nothing  herein shall affect  Holder's right to serve
process in any other  manner  permitted by law.  The  Corporation  agrees that a
final non-appealable judgment in any such suit or proceeding shall be conclusive
and may be enforced in other  jurisdictions  by suit on such  judgment or in any
other lawful manner.

        F.  DENOMINATIONS.  At the  request of Holder,  upon  surrender  of this
Warrant,  the  Corporation  shall  promptly  issue new Warrants in the aggregate
outstanding  Prepaid Amount hereof, in the form hereof, in such denominations as
Holder shall request.

        G. LOST OR STOLEN  WARRANTS.  Upon  receipt  by the  Corporation  of (i)
evidence of the loss, theft,  destruction or mutilation of this Warrant and (ii)
(y) in  the  case  of  loss,  theft  or  destruction,  of  indemnity  reasonably
satisfactory  to  the  Corporation,  or  (z) in the  case  of  mutilation,  upon
surrender and  cancellation of this Warrant,  the Corporation  shall execute and
deliver new Warrants,  in the form hereof,  in such  denominations as Holder may
request. However, the Corporation shall not be obligated to reissue such lost or
stolen Warrants if Holder contemporaneously requests the Corporation to exercise
this Warrant.

        H.  QUARTERLY  STATEMENTS OF AVAILABLE  SHARES.  The  Corporation  shall
deliver (or cause its  transfer  agent to  deliver)  to Holder a written  report
notifying  Holder of any occurrence which prohibits the Corporation from issuing
Common  Stock upon any exercise of Warrants.  The  Corporation  (or its transfer
agent)  shall also  provide,  within  fifteen  (15) days after  delivery  to the
Corporation of a written request by any Holder, any of the following information
as of the date of such request:  (i) the total outstanding Prepaid Amount of all
Warrants,  (ii) the total  number of shares  of  Common  Stock  issued  upon all
exercises of all Warrants  prior to such date,  (iii) the total number of shares
of Common Stock which are reserved  for issuance  upon  exercise of the Warrants
which are then outstanding,  and (iv) the total number of shares of Common Stock
which may thereafter be

                                       15

<PAGE>



issued by the  Corporation  upon exercise of the Warrants before the Corporation
would exceed the Reserved Amount.

        I. PAYMENT OF CASH;  DEFAULTS.  Whenever the  Corporation is required to
make any cash  payment to Holder  under this  Warrant  (as an  Exercise  Default
Payment or otherwise), such cash payment shall be made to Holder within five (5)
business days after delivery by Holder of a notice specifying that Holder elects
to receive such payment in cash and the method (e.g.,  by check,  wire transfer)
in which such payment  should be made. If such payment is not  delivered  within
such five (5)  business  day  period,  Holder  shall  thereafter  be entitled to
interest  on the  unpaid  amount  at a per  annum  rate  equal  to the  lower of
twenty-four  percent (24%) and the highest interest rate permitted by applicable
law until such amount is paid in full to Holder.

        J.  RESTRICTIONS  ON SHARES.  The shares of Common Stock  issuable  upon
exercise of this  Warrant may not be sold or  transferred  unless (i) they first
shall  have  been  registered  under the  Securities  Act and  applicable  state
securities laws, (ii) the Corporation  shall have been furnished with an opinion
of legal counsel (in form,  substance  and scope  customary for opinions in such
circumstances)  to the  effect  that such sale or  transfer  is exempt  from the
registration  requirements  of the  Securities  Act or (iii) they are sold under
Rule 144 under the Act. Except as otherwise provided in the Securities  Purchase
Agreement, each certificate for shares of Common Stock issuable upon exercise of
this Warrant that have not been so registered  and that have not been sold under
an  exemption  that  permits  removal  of  the  legend,   shall  bear  a  legend
substantially in the following form, as appropriate:

          THE SECURITIES  REPRESENTED BY THIS CERTIFICATE HAVE NOT
          BEEN  REGISTERED  UNDER THE  SECURITIES  ACT OF 1933, AS
          AMENDED,  OR THE  SECURITIES  LAWS OF ANY  STATE  OF THE
          UNITED STATES. THE SECURITIES REPRESENTED HEREBY MAY NOT
          BE  OFFERED  OR  SOLD  IN THE  ABSENCE  OF AN  EFFECTIVE
          REGISTRATION   STATEMENT   FOR  THE   SECURITIES   UNDER
          APPLICABLE  SECURITIES  LAWS  UNLESS  OFFERED,  SOLD  OR
          TRANSFERRED  UNDER  AN  AVAILABLE   EXEMPTION  FROM  THE
          REGISTRATION REQUIREMENTS OF THOSE LAWS.

Upon the request of a holder of a certificate  representing any shares of Common
Stock issuable upon exercise of this Warrant,  the Corporation  shall remove the
foregoing legend from the certificate and issue to such holder a new certificate
therefor free of any transfer legend, if (i) with such request,  the Corporation
shall have  received  either (A) an opinion of counsel,  in form,  substance and
scope customary for opinions in such circumstances,  to the effect that any such
legend may be removed from such certificate, or (B) satisfactory representations
from Holder that Holder is eligible to sell such security under Rule 144 or (ii)
a  registration  statement  under the Securities Act covering the resale of such
securities  is  in  effect.   Nothing  in  this  Warrant  shall  (i)  limit  the
Corporation's obligation under the

                                       16

<PAGE>



Registration Rights Agreement, or (ii) affect in any way Holder's obligations to
comply  with  applicable  securities  laws  upon the  resale  of the  securities
referred to herein.

        K. STATUS AS  WARRANTHOLDER.  Upon submission of a Notice of Exercise by
Holder,  the  Prepaid  Amount of the  Warrant  (other  than any  portion of this
Warrant,  if any, which cannot be exercised  because the exercise  thereof would
exceed Holder's  Reserved Amount) shall be deemed exercised for shares of Common
Stock as of the Exercise  Date and  Holder's  rights as a holder of this Warrant
shall cease and terminate,  excepting only the right to receive certificates for
such shares of Common  Stock and to any  remedies  provided  herein or otherwise
available at law or in equity to Holder because of a failure by the  Corporation
to comply with the terms of this  Warrant.  Notwithstanding  the  foregoing,  if
Holder has not received certificates for all shares of Common Stock prior to the
tenth (10th)  business  day after the  expiration  of the  Delivery  Period with
respect to an exercise for any reason,  then (unless Holder  otherwise elects to
retain its status as a holder of Common Stock by so notifying  the  Corporation)
the  portion of the  Prepaid  Amount  subject to such  exercise  shall be deemed
outstanding   under  this  Warrant  and  the  Corporation   shall,  as  soon  as
practicable,  return this Warrant to Holder.  In all cases,  Holder shall retain
all of its rights and remedies (including,  without limitation, (i) the right to
receive  Exercise  Default  Payments  pursuant  to  Article  IV.A to the  extent
required thereby for such Exercise  Default and any subsequent  Exercise Default
and (ii) the  right  to have the  Exercise  Price  with  respect  to  subsequent
exercises  determined  in accordance  with Article  IV.B) for the  Corporation's
failure to honor the exercise of this Warrant.

        L. REMEDIES  CUMULATIVE.  The remedies provided in this Warrant shall be
cumulative and in addition to all other remedies  available  under this Warrant,
at law or in equity  (including  a decree of specific  performance  and/or other
injunctive  relief),  no  remedy  contained  herein  shall be deemed a waiver of
compliance  giving rise to such remedy and nothing  herein shall limit  Holder's
right to pursue actual damages for any failure by the Corporation to comply with
the terms of this Warrant.  The Corporation  acknowledges that a breach by it of
its obligations hereunder will cause irreparable harm to the Holder and that the
remedy at law for any such breach may be inadequate.  The Corporation  therefore
agrees, in the event of any such breach or threatened  breach,  the Holder shall
be  entitled,  in addition to all other  available  remedies,  to an  injunction
restraining  any breach,  without the  necessity  of showing  economic  loss and
without any bond or other security being required.


                  [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK]



                                       17

<PAGE>




        IN WITNESS WHEREOF, the Corporation has caused this Warrant to be signed
in its name by its duly authorized officer this 29th day of September, 1997.


                                            SMARTSERV ONLINE, INC.

                                            By:_______________________________
                                               Name:
                                               Title:



                                       18

<PAGE>


                                                                       Exhibit 1
                                                                       ---------

                               NOTICE OF EXERCISE

To:   SmartServ Online, Inc.
      One Station Place
      Stamford, CT 06902
      Telecopy:   (203) 353-5962
      Attention:  Chairman of the Board

The  undersigned  hereby  irrevocably  elects to exercise  $____________  of the
Prepaid  Amount of this  Warrant  (the  "EXERCISE")  into shares of common stock
("COMMON STOCK") of SmartServ Online Inc. (the  "CORPORATION")  according to the
conditions of the Prepaid Common Stock Purchase Warrant dated September __, 1997
(the "WARRANT"), as of the date written below. If securities are to be issued in
the name of a person other than the  undersigned,  the undersigned  will pay all
transfer  taxes  payable  with  respect  thereto.  No fee will be charged to the
holder  for any  Exercise,  except  for  transfer  taxes,  if any. A copy of the
Warrant is attached hereto (or evidence of loss, theft or destruction thereof).

If the  Corporation's  transfer agent is  participating  in the Depository Trust
Company  ("DTC") Fast Automated  Securities  Transfer  program,  the Corporation
shall electronically  transmit the Common Stock issuable pursuant to this Notice
of  Exercise  to  the  account  of the  undersigned  or its  nominee  (which  is
________________)  with DTC  through  its Deposit  Withdrawal  Agent  Commission
System  ("DTC  TRANSFER").   If  the  Corporation's   transfer  agent  does  not
participate  in the DTC program as  aforementioned,  or if Holder checks the box
set forth below, the Corporation  shall deliver to Holder physical  certificates
representing the Common Stock issuable upon exercise of the Warrant.

The  undersigned  represents  and  warrants  that all  offers  and  sales by the
undersigned of the securities  issuable to the undersigned upon exercise of this
Warrant  shall be made  pursuant to  registration  of the Common Stock under the
Securities Act or pursuant to an exemption from registration under the Act.

In the event of partial exercise,  please reissue an appropriate  Warrant(s) for
the portion of the Prepaid Amount which shall not have been exercised.

Check Box if Applicable:

|_|          In lieu of receiving the shares of Common Stock  issuable  pursuant
             to this Notice of Exercise by way of DTC Transfer,  the undersigned
             hereby  requests  that the  Corporation  issue and  deliver  to the
             undersigned  physical  certificates  representing  such  shares  of
             Common Stock.


                       Date of Exercise:________________________________________

                       Applicable Exercise Price:_______________________________

                       Portion of Prepaid Amount to be exercised:_______________

                       Amount  of Exercise Default
                       Payments to be exercised, if any:________________________

                       Number of Shares of
                       Common Stock to be Issued:_______________________________

                       Signature:_______________________________________________

                       Name:____________________________________________________

                       Address:_________________________________________________





                          REGISTRATION RIGHTS AGREEMENT

        REGISTRATION RIGHTS AGREEMENT (this "AGREEMENT"),  dated as of September
29, 1997, by and among SMARTSERV ONLINE, INC., a corporation organized under the
laws of the State of Delaware,  with headquarters  located at One Station Place,
Stamford,  Connecticut 06902 (the "COMPANY"), and the undersigned (together with
affiliates, the "INITIAL INVESTORS").

        WHEREAS:

        A. In connection with that certain Securities Purchase Agreement of even
date  herewith  by and  between  the  Company  and the  Initial  Investors  (the
"SECURITIES  PURCHASE  AGREEMENT"),  the Company has agreed,  upon the terms and
subject to the conditions  contained  therein,  to issue and sell to the Initial
Investors Prepaid Common Stock Purchase Warrants (the "WARRANTS") to purchase an
aggregate of $4,000,000 of the Company's  common stock, par value $.01 per share
(the "COMMON STOCK");

        B. To induce the Initial Investors to execute and deliver the Securities
Purchase  Agreement,  the  Company  has agreed to provide  certain  registration
rights  under  the  Securities  Act of  1933,  as  amended,  and the  rules  and
regulations  thereunder,  or any similar  successor statute  (collectively,  the
"SECURITIES ACT"), and applicable state securities laws.

        NOW,  THEREFORE,  in  consideration  of  the  premises  and  the  mutual
covenants  contained  herein  and other  good and  valuable  consideration,  the
receipt and  sufficiency of which are hereby  acknowledged,  the Company and the
Initial Investors hereby agree as follows:

        1.      DEFINITIONS.

                a.      As used in this  Agreement,  the  following  terms shall
have the following meanings:

                        (i)     "INVESTORS"  means the Initial Investors and any
transferees  or assignees  who agree to become bound by the  provisions  of this
Agreement in accordance with Section 9 hereof.

                        (ii)    "REGISTER,"   "REGISTERED,"  and  "REGISTRATION"
refer  to a  registration  effected  by  preparing  and  filing  a  Registration
Statement or Statements in compliance  with the  Securities  Act and pursuant to
Rule 415 under the  Securities  Act or any successor rule providing for offering
securities on a continuous  basis ("RULE 415"),  and the declaration or ordering
of effectiveness of such Registration  Statement by the United States Securities
and Exchange Commission (the "SEC").



<PAGE>



                        (iii)   "REGISTRABLE  SECURITIES"  means the shares (the
"WARRANT  SHARES")  of Common  Stock  issued or  issuable  upon  exercise  of or
otherwise with respect to the Warrants  (including  any Warrant Shares  issuable
with respect to Exercise  Default Payments under the Warrants or with respect to
any Default Amounts  payable  thereunder) and any shares of capital stock issued
or issuable,  from time to time (with any adjustments),  as a distribution on or
in exchange for or otherwise with respect to any of the foregoing.

                        (iv)    "REGISTRATION  STATEMENT"  means a  registration
statement of the Company under the Securities Act.

                b.  Capitalized  terms  used  herein and not  otherwise  defined
herein shall have the respective  meanings set forth in the Securities  Purchase
Agreement and the Warrants.

        2.      REGISTRATION.

                a. MANDATORY REGISTRATION. The Company shall prepare, and, on or
before the twentieth (20th) day after the date hereof (the "FILING DATE"),  file
with the SEC a  Registration  Statement on Form S-3 (or, if Form S-3 is not then
available, on such form of Registration Statement as is then available to effect
a registration of all of the Registrable  Securities,  subject to the consent of
the Initial Investors (as determined pursuant to Section 11(j) hereof)) covering
the resale of at least  8,165,000  Registrable  Securities,  which  Registration
Statement,  to the  extent  allowable  under  the  Securities  Act and the Rules
promulgated  thereunder (including Rule 416), shall state that such Registration
Statement also covers such  indeterminate  number of additional shares of Common
Stock as may  become  issuable  upon  exercise  of the  Warrants  (i) to prevent
dilution resulting from stock splits, stock dividends or similar transactions or
(ii) by reason of reductions in the Exercise Price of the Warrants in accordance
with the terms thereof, including, but not limited to, the terms which cause the
Variable  Exercise Price to decrease to the extent the average sale price of the
Common Stock decreases.  The Registrable  Securities  initially set forth in the
Registration  Statement  shall be  allocated  to the  Investors  as set forth in
Section  11(k)  hereof.  The  Registration  Statement  (and  each  amendment  or
supplement thereto, and each request for acceleration of effectiveness  thereof)
shall be provided to (and subject to the approval of) the Initial  Investors and
their counsel prior to its filing or other submission.

                b.  UNDERWRITTEN   OFFERING.  If  any  offering  pursuant  to  a
Registration  Statement pursuant to Section 2(a) hereof involves an underwritten
offering,  the  Investors  who hold a majority in  interest  of the  Registrable
Securities  subject  to such  underwritten  offering,  with the  consent  of the
Initial Investors, shall have the right to select one legal counsel to represent
the  Investors  and an  investment  banker or bankers and manager or managers to
administer  the  offering,  which  investment  banker or  bankers  or manager or
managers shall be reasonably  satisfactory to the Company. In the event that any
Investors  elect  not  to  participate  in  such  underwritten   offering,   the
Registration  Statement covering all of the Registrable Securities shall contain
appropriate  plans of  distribution  reasonably  satisfactory  to the  Investors
participating in such  underwritten  offering and the Investors  electing not to
participate in such underwritten  offering (including,  without limitation,  the
ability of

                                        2

<PAGE>



nonparticipating  Investors to sell from time to time and at any time during the
effectiveness of such Registration Statement).

                c.  PAYMENTS  BY  THE  COMPANY.  The  Company  shall  cause  the
Registration  Statement  required to be filed pursuant to Section 2(a) hereof to
become effective as soon as practicable, but in no event later than November 28,
1997. If (i) the Registration  Statement(s) covering the Registrable  Securities
required to be filed by the Company pursuant to Section 2(a) hereof is not filed
with the SEC by the Filing Date or is not  declared  effective  by the SEC on or
before  December  28,  1997  (the  "REGISTRATION  DEADLINE")  or if,  after  the
Registration  Statement has been declared  effective by the SEC, sales of all of
the Registrable  Securities (including any Registrable Securities required to be
registered  pursuant  to Section  3(b)  hereof)  cannot be made  pursuant to the
Registration  Statement (by reason of a stop order or the  Company's  failure to
update the Registration Statement or any other reason outside the control of the
Investors)  or (ii) the Common Stock is not listed or included for  quotation on
the Nasdaq  SmallCap  Market (the  "SMALLCAP"),  the Nasdaq National Market (the
"NNM"),  the New York Stock Exchange (the "NYSE") or the American Stock Exchange
(the "AMEX") at any time after the Registration Deadline,  then the Company will
make  payments to the  Investors  in such  amounts and at such times as shall be
determined  pursuant to this Section  2(c) as partial  relief for the damages to
the  Investors by reason of any such delay in or  reduction of their  ability to
sell the  Registrable  Securities  (which  remedy  shall not be exclusive of any
other  remedies  available at law or in equity).  The Company  shall pay to each
Investor an amount equal to the product of (i) the aggregate  Prepaid  Amount of
all Warrants held by such Investor (including, without limitation, Warrants that
have  been  exercised  for  Warrant  Shares  then  held by such  Investor)  (the
"AGGREGATE  PREPAID  AMOUNT"),  multiplied by (ii) one hundredth  (.01), for the
first thirty (30) day period (or portion  thereof) (A) after the Filing Date and
prior to the date on  which  the  Registration  Statement  required  to be filed
pursuant  to  Section  2(a)  hereof  is  filed  with  the  SEC,  (B)  after  the
Registration Deadline and prior to the date on which the Registration  Statement
required to be filed  pursuant to Section  2(a) hereof is declared  effective by
the SEC, and (C) during which sales of any Registrable Securities cannot be made
pursuant to the Registration Statement after the Registration Statement has been
declared  effective or the Common Stock is not listed or included for  quotation
on the SmallCap,  NNM, NYSE or AMEX. In addition,  the Company shall pay to each
Investor an amount  equal to the product of (i) the  Aggregate  Prepaid  Amount,
multiplied by (ii) two hundredths  (.02),  for each  additional  thirty (30) day
period  (or  portion  thereof)  following  the  initial  thirty  (30) day period
referred to in the preceding sentence (A) after the Filing Date and prior to the
date the  Registration  Statement  required to be filed pursuant to Section 2(a)
hereof is filed with the SEC, (B) after the  Registration  Deadline and prior to
the date the  Registration  Statement  filed  pursuant to Section 2(a) hereof is
declared  effective  by the SEC and (C) during  which  sales of any  Registrable
Securities  cannot be made  pursuant  to the  Registration  Statement  after the
Registration  Statement has been  declared  effective or the Common Stock is not
listed or included for quotation on the SmallCap,  NNM, NYSE or AMEX;  PROVIDED,
HOWEVER, that there shall be excluded from each such period any delays which are
solely  attributable to changes (other than corrections of Company mistakes with
respect to information  previously  provided by the  Investors)  required by the
Investors in the Registration  Statement with respect to information relating to
the Investors, including, without limitation, changes to the plan of


                                        3

<PAGE>



distribution.  (For example,  if the Registration  Statement is not effective by
the  Registration  Deadline,  the Company would pay $10,000 for the first thirty
(30) days and  $20,000  for each  thirty  (30) day  period  thereafter  for each
$1,000,000 of Aggregate Prepaid Amount until the Registration  Statement becomes
effective).  Such amounts shall be paid in cash or, at each  Investor's  option,
may be convertible  into Common Stock at the Exercise Price then in effect under
the Warrants.  Any shares of Common Stock issued upon conversion of such amounts
shall be Registrable Securities.  If the Investor desires to convert the amounts
due  hereunder  into  Registrable  Securities  it shall so notify the Company in
writing  within two (2)  business  days after the date on which such amounts are
first payable in cash and such amounts shall be so convertible  (pursuant to the
mechanics  set forth in Article II of the  Warrants)  beginning  on the last day
upon  which  the cash  amount  would  otherwise  be due in  accordance  with the
following  sentence.  Payments of cash pursuant hereto shall be made within five
(5) days  after  the end of each  period  that  gives  rise to such  obligation,
provided  that,  if any such  period  extends  for more than  thirty  (30) days,
interim payments shall be made for each such thirty (30) day period.

                d.  PIGGY-BACK  REGISTRATIONS.  If at  any  time  prior  to  the
expiration of the Registration Period (as hereinafter defined) the Company shall
file with the SEC a Registration  Statement  relating to an offering for its own
account or the account of others under the  Securities  Act of any of its equity
securities  (other  than  on Form  S-4 or Form  S-8 or  their  then  equivalents
relating  to equity  securities  to be  issued  solely  in  connection  with any
acquisition  of  any  entity  or  business  or  equity  securities  issuable  in
connection with stock option or other employee benefit plans), the Company shall
send to each Investor who is entitled to registration  rights under this Section
2(d) written notice of such determination and, if within fifteen (15) days after
the date of such notice, such Investor shall so request in writing,  the Company
shall include in such Registration  Statement all or any part of the Registrable
Securities  such  Investor  requests  to  be  registered,  except  that  if,  in
connection with any underwritten public offering for the account of the Company,
the managing  underwriter(s)  thereof shall impose a limitation on the number of
shares of Common  Stock  which may be  included  in the  Registration  Statement
because, in such  underwriter(s)'  judgment,  marketing or other factors dictate
such limitation is necessary to facilitate public distribution, then the Company
shall be obligated to include in such  Registration  Statement only such limited
portion of the  Registrable  Securities  with respect to which such Investor has
requested  inclusion hereunder as the underwriter shall permit. Any exclusion of
Registrable  Securities  shall be made pro rata among the  Investors  seeking to
include  Registrable  Securities,  in  proportion  to the number of  Registrable
Securities sought to be included by such Investors;  PROVIDED, HOWEVER, that the
Company  shall not exclude  any  Registrable  Securities  unless the Company has
first excluded all outstanding securities, the holders of which are not entitled
to  inclusion  of such  securities  in such  Registration  Statement  or are not
entitled to pro rata inclusion with the  Registrable  Securities;  and PROVIDED,
FURTHER,  HOWEVER,  that,  after  giving  effect  to the  immediately  preceding
proviso,  any exclusion of  Registrable  Securities  shall be made pro rata with
holders of other  securities  having the right to include such securities in the
Registration Statement other than holders of securities entitled to inclusion of
their securities in such Registration Statement by reason of demand registration
rights.  No right to registration of Registrable  Securities  under this Section
2(d) shall be construed to limit any  registration  required  under Section 2(a)
hereof. If an offering in connection with which an


                                        4

<PAGE>



Investor is entitled to registration  under this Section 2(d) is an underwritten
offering,  then each Investor whose Registrable  Securities are included in such
Registration  Statement shall, unless otherwise agreed by the Company, offer and
sell such  Registrable  Securities in an  underwritten  offering  using the same
underwriter or underwriters and, subject to the provisions of this Agreement, on
the same terms and  conditions as other shares of Common Stock  included in such
underwritten offering.

                e. ELIGIBILITY FOR FORM S-3. The Company represents and warrants
that it meets the  requirements  for the use of Form S-3 for registration of the
sale  by the  Initial  Investors  and  any  other  Investor  of the  Registrable
Securities  and the Company  shall file all reports  required to be filed by the
Company with the SEC in a timely manner so as to maintain such  eligibility  for
the use of Form S-3.

                f. RULE 416. The Company and the Investors each acknowledge that
an indeterminate  number of Registrable  Securities shall be registered pursuant
to Rule 416 under  the  Securities  Act so as to  include  in such  Registration
Statement any and all  Registrable  Securities  which may become issuable (i) to
prevent  dilution  resulting  from  stock  splits,  stock  dividends  or similar
transactions  and (ii) by  reason of  reductions  in the  Exercise  Price of the
Warrants in accordance  with the terms thereof,  including,  but not limited to,
the terms which cause the Variable  Exercise Price to decrease to the extent the
average sale price of the Common Stock  decreases  (collectively,  the "RULE 416
SECURITIES").  In this regard, the Company agrees to take all steps necessary to
ensure that the maximum number of Registrable Securities which may be registered
pursuant to Rule 416 under the  Securities  Act are covered by the  Registration
Statement and, absent guidance from the SEC or other definitive authority to the
contrary,  the  Company  shall  affirmatively  support  and not take any  action
adverse to the position that the  Registration  Statements filed hereunder cover
all of the Rule 416 Securities.  If the Company determines that the Registration
Statements  filed  hereunder  do not cover all of the Rule 416  Securities,  the
Company shall  immediately  provide to each Investor written notice (a "RULE 416
NOTICE")  setting forth the basis for the  Company's  position and the authority
therefor.

        3.      OBLIGATIONS OF THE COMPANY.

        In connection with the registration of the Registrable  Securities,  the
Company shall have the following obligations:

                a. The Company shall prepare  promptly and file with the SEC the
Registration Statement required by Section 2(a) as soon as practicable after the
date  hereof  (but in no event  later  than the  Filing  Date),  and cause  such
Registration Statement relating to Registrable Securities to become effective as
soon as  practicable  after such filing (but in no event later than November 28,
1997), and keep the Registration Statement effective pursuant to Rule 415 at all
times  until  such  date as is the  earlier  of (i) the date on which all of the
Registrable  Securities  have  been  sold and (ii) the date on which  all of the
Registrable  Securities  (in the  reasonable  opinion of counsel to the  Initial
Investors)  may be  immediately  sold  to the  public  without  registration  or
restriction pursuant to Rule


                                        5

<PAGE>



144(k) under the  Securities Act or any successor  provision (the  "REGISTRATION
PERIOD"),  which Registration Statement (including any amendments or supplements
thereto and  prospectuses  contained  therein and all documents  incorporated by
reference  therein) shall not contain any untrue statement of a material fact or
omit to state a material  fact  required to be stated  therein,  or necessary to
make the statements therein not misleading.

                b.  The  Company  shall  prepare  and  file  with  the SEC  such
amendments  (including   post-effective   amendments)  and  supplements  to  the
Registration   Statement  and  the  prospectus   used  in  connection  with  the
Registration  Statement as may be necessary to keep the  Registration  Statement
effective at all times during the Registration  Period, and, during such period,
comply with the provisions of the Securities Act with respect to the disposition
of  all  Registrable  Securities  of the  Company  covered  by the  Registration
Statement  until  such  time as all of such  Registrable  Securities  have  been
disposed of in accordance with the intended methods of disposition by the seller
or sellers thereof as set forth in the Registration  Statement. In the event (i)
the Company  delivers a Rule 416 Notice to the  Investors or the  Investors  who
hold a majority in  interest  of the  Registrable  Securities  shall  reasonably
determine,  or the SEC shall state formally or  informally,  that Rule 416 under
the Securities Act does not permit a registration  statement to cover securities
which may become  issuable upon exercise of exercisable  securities by reason of
reductions  in the  exercise  price of such  securities  and (ii) the  number of
shares available under a Registration Statement filed pursuant to this Agreement
is,  for any  three (3)  consecutive  trading  days (the last of such  three (3)
trading days being the "REGISTRATION  TRIGGER DATE"),  insufficient to cover one
hundred  thirty-five  percent  (135%) of the  Registrable  Securities  issued or
issuable upon exercise  (without  giving effect to any  limitations  on exercise
contained in Article II.D of the  Warrants) of the  Warrants,  the Company shall
amend the Registration  Statement,  or file a new Registration Statement (on the
short form  available  therefor,  if  applicable),  or both,  so as to cover two
hundred percent (200%) of the Registrable Securities issued or issuable (without
giving effect to any  limitations  on exercise  contained in Article II.D of the
Warrants)  as of the  Registration  Trigger  Date,  in  each  case,  as  soon as
practicable,  but in any event within  fifteen (15) days after the  Registration
Trigger  Date (based on the market  price then in effect of the Common Stock and
other  relevant  factors on which the Company  reasonably  elects to rely).  The
Company shall cause such amendment and/or new  Registration  Statement to become
effective as soon as practicable  following the filing thereof. In the event the
Company fails to obtain the  effectiveness  of any such  Registration  Statement
within sixty (60) days after a  Registration  Trigger Date,  each Investor shall
thereafter have the option, exercisable in whole or in part at any time and from
time to time by  delivery  of a written  notice to the  Company  (a  "REDEMPTION
NOTICE"),  to require the Company to purchase for cash, at an amount per Warrant
equal to the  Default  Amount (as  defined in Article  V.B of the  Warrants),  a
portion of the  Investor's  Warrants  such that the total number of  Registrable
Securities  included on the  Registration  Statement for resale by such Investor
exceeds 135% of the  Registrable  Securities  issued or issuable  upon  exercise
(without giving effect to any limitations on exercise  contained in Article II.D
of the Warrants) of such Investor's Warrants. If the Corporation fails to redeem
any of such  Warrants  within  five (5)  business  days  after its  receipt of a
Redemption Notice, then such Investor shall be entitled to the remedies provided
in Article V.C of the Warrants.


                                        6

<PAGE>



                c. The Company shall furnish to each Investor whose  Registrable
Securities  are included in the  Registration  Statement and their legal counsel
(i) promptly after the same is prepared and publicly distributed, filed with the
SEC, or received by the Company, one copy of the Registration  Statement and any
amendment thereto, each preliminary prospectus and prospectus and each amendment
or supplement thereto,  and, in the case of the Registration  Statement referred
to in Section  2(a),  each letter  written by or on behalf of the Company to the
SEC or the staff of the SEC  (including,  without  limitation,  any  request  to
accelerate  the  effectiveness  of  any  Registration   Statement  or  amendment
thereto),  and each item of correspondence from the SEC or the staff of the SEC,
in each case relating to such Registration Statement (other than any portion, if
any,  thereof  which  contains  information  for which the  Company  has  sought
confidential  treatment),  (ii) on the date of effectiveness of the Registration
Statement or any  amendment  thereto,  a notice  stating  that the  Registration
Statement or amendment  has been  declared  effective,  and (iii) such number of
copies of a prospectus,  including a preliminary prospectus,  and all amendments
and supplements thereto and such other documents as such Investor may reasonably
request in order to facilitate  the  disposition of the  Registrable  Securities
owned by such Investor.

                d. The Company  shall use its best  efforts to (i)  register and
qualify the Registrable  Securities covered by the Registration  Statement under
such other  securities  or "blue sky" laws of such  jurisdictions  in the United
States  as  each  Investor  who  holds  Registrable   Securities  being  offered
reasonably  requests,   (ii)  prepare  and  file  in  those  jurisdictions  such
amendments  (including  post-effective   amendments)  and  supplements  to  such
registrations   and   qualifications   as  may  be  necessary  to  maintain  the
effectiveness  thereof  during the  Registration  Period,  (iii) take such other
actions as may be necessary to maintain such registrations and qualifications in
effect at all times  during  the  Registration  Period,  and (iv) take all other
actions reasonably necessary or advisable to qualify the Registrable  Securities
for sale in such jurisdictions; PROVIDED, HOWEVER, that the Company shall not be
required in connection  therewith or as a condition thereto to (a) qualify to do
business in any jurisdiction where it would not otherwise be required to qualify
but for this Section 3(d),  (b) subject  itself to general  taxation in any such
jurisdiction,  (c) file a general  consent  to  service  of  process in any such
jurisdiction,  (d) provide any undertakings that cause the Company undue expense
or burden,  or (e) make any change in its charter or bylaws,  which in each case
the Board of  Directors  of the  Company  determines  to be contrary to the best
interests of the Company and its stockholders.

                e. In the event the Investors who hold a majority in interest of
the Registrable  Securities being offered in an offering select underwriters for
the offering,  the Company shall enter into and perform its obligations under an
underwriting  agreement,  in  usual  and  customary  form,  including,   without
limitation,  customary  indemnification and contribution  obligations,  with the
underwriters of such offering.

                f. As  promptly  as  practicable  after  becoming  aware of such
event,  the Company shall notify each Investor of the happening of any event, of
which the Company has knowledge, as a result of which the prospectus included in
the Registration Statement, as then in effect, includes an untrue statement of a
material fact or omission to state a material fact required to be stated therein


                                        7

<PAGE>



or necessary to make the  statements  therein not  misleading,  and use its best
efforts  promptly  to prepare a  supplement  or  amendment  to the  Registration
Statement to correct such untrue statement or omission,  and deliver such number
of copies of such  supplement or amendment to each Investor as such Investor may
reasonably request.

                g.  The  Company  shall  use its best  efforts  to  prevent  the
issuance  of  any  stop  order  or  other   suspension  of  effectiveness  of  a
Registration  Statement,  and,  if  such an  order  is  issued,  to  obtain  the
withdrawal of such order at the earliest  practicable  moment (including in each
case by amending or  supplementing  such  Registration  Statement) and to notify
each Investor who holds  Registrable  Securities being sold (or, in the event of
an underwritten  offering,  the managing  underwriters)  of the issuance of such
order  and  the  resolution  thereof  (and  if such  Registration  Statement  is
supplemented  or amended,  deliver such number of copies of such  supplement  or
amendment to each Investor as such Investor may reasonably request).

                h. The Company shall permit a single firm of counsel  designated
by the Initial Investors to review the Registration Statement and all amendments
and supplements  thereto a reasonable  period of time prior to their filing with
the SEC, and not file any  document in a form to which such  counsel  reasonably
objects.

                i. The Company  shall make  generally  available to its security
holders  as soon as  practical,  but not later than  ninety  (90) days after the
close of the period covered  thereby,  an earnings  statement (in form complying
with  the  provisions  of  Rule  158  under  the  Securities   Act)  covering  a
twelve-month  period  beginning  not later  than the first day of the  Company's
fiscal quarter next following the effective date of the Registration Statement.

                j. At the request of any Investor, the Company shall furnish, on
the date of effectiveness of the Registration Statement (i) an opinion, dated as
of such date, from counsel  representing the Company  addressed to the Investors
and in form,  scope and  substance as is  customarily  given in an  underwritten
public offering and (ii) in the case of an  underwriting,  a letter,  dated such
date, from the Company's  independent  certified public  accountants in form and
substance as is customarily given by independent certified public accountants to
underwriters in an underwritten public offering,  addressed to the underwriters,
if any, and the Investors.

                k. The Company shall make  available  for  inspection by (i) any
Investor, (ii) any underwriter  participating in any disposition pursuant to the
Registration Statement,  (iii) one firm of attorneys and one firm of accountants
or other  agents  retained  by the  Investors,  and  (iv) one firm of  attorneys
retained by all such underwriters (collectively, the "INSPECTORS") all pertinent
financial and other records, and pertinent corporate documents and properties of
the  Company  (collectively,  the  "RECORDS"),  as  shall be  reasonably  deemed
necessary  by each  Inspector  to enable  each  Inspector  to  exercise  its due
diligence  responsibility,  and  cause the  Company's  officers,  directors  and
employees to supply all information  which any Inspector may reasonably  request
for purposes of such due diligence; PROVIDED, HOWEVER, that each Inspector shall
hold in confidence and shall not make any disclosure  (except to an Investor) of
any Record or other information which the Company determines


                                        8

<PAGE>



in good faith to be confidential,  and of which determination the Inspectors are
so notified,  unless (a) the disclosure of such Records is necessary to avoid or
correct a  misstatement  or  omission  in any  Registration  Statement,  (b) the
release of such Records is ordered  pursuant to a subpoena or other order from a
court or government  body of competent  jurisdiction,  or (c) the information in
such  Records  has been made  generally  available  to the public  other than by
disclosure in violation of this or any other agreement. The Company shall not be
required  to  disclose  any  confidential  information  in such  Records  to any
Inspector   until  and  unless   such   Inspector   shall  have   entered   into
confidentiality  agreements (in form and substance  satisfactory to the Company)
with the Company with respect thereto, substantially in the form of this Section
3(k). Each Investor agrees that it shall,  upon learning that disclosure of such
Records  is  sought  in  or  by  a  court  or  governmental  body  of  competent
jurisdiction or through other means, give prompt notice to the Company and allow
the  Company,  at its  expense,  to  undertake  appropriate  action  to  prevent
disclosure  of,  or to  obtain  a  protective  order  for,  the  Records  deemed
confidential.  Nothing herein shall be deemed to limit the Investors' ability to
sell  Registrable  Securities  in a manner  which is otherwise  consistent  with
applicable laws and regulations.

                l.  The  Company  shall  hold in  confidence  and not  make  any
disclosure of information  concerning an Investor provided to the Company unless
(i) disclosure of such  information is necessary to comply with federal or state
securities  laws, (ii) the disclosure of such  information is necessary to avoid
or correct a misstatement or omission in any Registration  Statement,  (iii) the
release of such  information  is ordered  pursuant  to a subpoena or other order
from  a  court  or  governmental  body  of  competent  jurisdiction,  (iv)  such
information  has been made  generally  available  to the  public  other  than by
disclosure  in violation of this or any other  agreement,  or (v) such  Investor
consents to the form and content of any such disclosure. The Company agrees that
it shall,  upon  learning  that  disclosure  of such  information  concerning an
Investor  is  sought  in  or  by a  court  or  governmental  body  of  competent
jurisdiction  or through other means,  give prompt notice to such Investor prior
to making such disclosure,  and allow the Investor, at its expense, to undertake
appropriate  action to prevent  disclosure  of, or to obtain a protective  order
for, such information.

                m. The Company shall use its best efforts to promptly either (i)
cause all the Registrable Securities covered by the Registration Statement to be
listed on the NYSE or the AMEX or another  national  securities  exchange and on
each additional  national  securities  exchange on which  securities of the same
class or series issued by the Company are then listed, if any, if the listing of
such Registrable  Securities is then permitted under the rules of such exchange,
or  (ii)  secure  the  designation  and  quotation  of all  of  the  Registrable
Securities covered by the Registration Statement on the NNM or the SmallCap and,
without limiting the generality of the foregoing,  to arrange for or maintain at
least two market makers to register with the National  Association of Securities
Dealers, Inc. ("NASD") as such with respect to such Registrable Securities.

                n. The Company  shall  provide a transfer  agent and  registrar,
which may be a single entity, for the Registrable  Securities not later than the
effective date of the Registration Statement.


                                        9

<PAGE>



                o. The  Company  shall  cooperate  with the  Investors  who hold
Registrable   Securities   being  offered  and  the  managing   underwriter   or
underwriters,  if any, to  facilitate  the timely  preparation  and  delivery of
certificates  (not bearing any  restrictive  legends)  representing  Registrable
Securities to be offered pursuant to the Registration  Statement and enable such
certificates to be in such denominations or amounts,  as the case may be, as the
managing  underwriter or  underwriters,  if any, or the Investors may reasonably
request  and   registered  in  such  names  as  the  managing   underwriter   or
underwriters,  if any, or the  Investors  may  request,  and,  within  three (3)
business  days  after  a  Registration   Statement  which  includes  Registrable
Securities is ordered effective by the SEC, the Company shall deliver, and shall
cause legal counsel  selected by the Company to deliver,  to the transfer  agent
for the Registrable  Securities (with copies to the Investors whose  Registrable
Securities  are  included  in such  Registration  Statement)  an opinion of such
counsel in the form attached hereto as EXHIBIT 1.

                p. At the request of any Investor, the Company shall prepare and
file with the SEC such  amendments  (including  post-effective  amendments)  and
supplements  to a Registration  Statement and the prospectus  used in connection
with the Registration  Statement as may be necessary in order to change the plan
of distribution set forth in such Registration Statement.

                q. The Company shall comply with all applicable  laws related to
a Registration  Statement and offering and sale of securities and all applicable
rules and  regulations  of  governmental  authorities  in  connection  therewith
(including,  without limitation,  the Securities Act and the Securities Exchange
Act of 1934, as amended, and the rules and regulations promulgated by the SEC.)

                r. The Company shall take all such other actions as any Investor
or the  underwriters,  if any,  reasonably  request  in  order  to  expedite  or
facilitate the disposition of the Registrable Securities.

                s. From and after the date of this Agreement,  the Company shall
not, and shall not agree to, allow the holders of any  securities of the Company
to include any of their securities in any  Registration  Statement under Section
2(a) hereof or any  amendment or  supplement  thereto  under Section 3(b) hereof
without the consent of the holders of a majority in interest of the  Registrable
Securities;  PROVIDED,  HOWEVER, that the Investors hereby acknowledge and agree
that the Company may include in any  Registration  Statement  under Section 2(a)
hereof  (including  any  amendment  or  supplement  thereto)  (i)  any  and  all
securities  required to be  registered  by the Company  pursuant to the terms of
that certain  Registration  Rights  Agreement of even date herewith by and among
the  Company,  The  Zanett  Securities  Corporation  and the  other  signatories
thereto;  and (ii) the  securities  owned by, or issuable to,  those  persons or
entities identified as having piggyback registration rights with respect to such
securities on SCHEDULE 1 hereto.



                                       10

<PAGE>



        4.      OBLIGATIONS OF THE INVESTORS.

        In connection with the registration of the Registrable  Securities,  the
Investors shall have the following obligations:

                a. It shall be a condition  precedent to the  obligations of the
Company to complete the registration  pursuant to this Agreement with respect to
the  Registrable  Securities of a particular  Investor that such Investor  shall
furnish to the  Company  such  information  regarding  itself,  the  Registrable
Securities  held by it and the intended method of disposition of the Registrable
Securities held by it as shall be reasonably required to effect the registration
of such  Registrable  Securities  and shall execute such documents in connection
with such registration as the Company may reasonably  request. At least five (5)
business  days prior to the first  anticipated  filing date of the  Registration
Statement, the Company shall notify each Investor of the information the Company
requires from each such Investor.

                b.  Each  Investor,   by  such  Investor's   acceptance  of  the
Registrable  Securities,  agrees to  cooperate  with the  Company as  reasonably
requested by the Company in connection  with the  preparation  and filing of the
Registration Statement hereunder,  unless such Investor has notified the Company
in  writing  of such  Investor's  election  to  exclude  all of such  Investor's
Registrable Securities from the Registration Statement.

                c. In the event Investors  holding a majority in interest of the
Registrable  Securities  being  offered  determine  to engage the services of an
underwriter,  each  Investor  agrees to enter into and perform  such  Investor's
obligations  under an  underwriting  agreement,  in usual  and  customary  form,
including,  without  limitation,   customary  indemnification  and  contribution
obligations,  with the managing underwriter of such offering and take such other
actions as are  reasonably  required  in order to  expedite  or  facilitate  the
disposition of the Registrable Securities, unless such Investor has notified the
Company  in writing  of such  Investor's  election  not to  participate  in such
underwritten distribution.

                d. Each  Investor  agrees that,  upon receipt of any notice from
the Company of the happening of any event of the kind  described in Section 3(f)
or 3(g), such Investor will immediately  discontinue  disposition of Registrable
Securities  pursuant to the  Registration  Statement  covering such  Registrable
Securities  until such Investor's  receipt of the copies of the  supplemented or
amended  prospectus  contemplated by Section 3(f) or 3(g) and, if so directed by
the Company,  such Investor  shall deliver to the Company (at the expense of the
Company) or destroy (and deliver to the Company a  certificate  of  destruction)
all  copies in such  Investor's  possession,  of the  prospectus  covering  such
Registrable Securities current at the time of receipt of such notice.

                e. No Investor may participate in any underwritten  distribution
hereunder  unless such Investor (i) agrees to sell such  Investor's  Registrable
Securities on the basis provided in any  underwriting  arrangements in usual and
customary  form  entered into by the Company,  (ii)  completes  and executes all
questionnaires,  powers of attorney,  indemnities,  underwriting  agreements and
other


                                       11

<PAGE>



documents reasonably required under the terms of such underwriting arrangements,
and (iii)  agrees to pay its pro rata share of all  underwriting  discounts  and
commissions and any expenses in excess of those payable by the Company  pursuant
to Section 5 below.

        5.      EXPENSES OF REGISTRATION.

        All  reasonable   expenses,   other  than  underwriting   discounts  and
commissions,   incurred   in   connection   with   registrations,   filings   or
qualifications pursuant to Sections 2 and 3, including,  without limitation, all
registration, listing and qualifications fees, printers and accounting fees, the
fees and  disbursements of counsel for the Company,  the fees and  disbursements
contemplated by Section 3(j) hereof,  and the reasonable fees and  disbursements
of one counsel  selected by the Investors  pursuant to Section 2(b) hereof shall
be  borne  by the  Company.  In  addition,  the  Company  shall  pay  all of the
Investors' costs and expenses (including legal fees) incurred in connection with
the enforcement of the rights of the Investors hereunder.

        6.      INDEMNIFICATION.

        In the event any  Registrable  Securities are included in a Registration
Statement under this Agreement:

                a. To the extent  permitted by law, the Company will  indemnify,
hold  harmless  and  defend  (i)  each  Investor  who  holds  such   Registrable
Securities,  and (ii) the directors,  officers,  partners,  members,  employees,
agents and each person who controls  any Investor  within the meaning of Section
15 of the Securities  Act or Section 20 of the Securities  Exchange Act of 1934,
as amended (the  "EXCHANGE  ACT"),  if any,  (each,  an  "INDEMNIFIED  PERSON"),
against any joint or several losses,  claims,  damages,  liabilities or expenses
(collectively, together with actions, proceedings or inquiries by any regulatory
or  self-regulatory  organization,  whether commenced or threatened,  in respect
thereof,  "CLAIMS")  to which any of them may  become  subject  insofar  as such
Claims  arise out of or are based  upon:  (i) any  untrue  statement  or alleged
untrue statement of a material fact in a Registration  Statement or the omission
or alleged  omission to state  therein a material  fact required to be stated or
necessary  to make the  statements  therein  not  misleading,  (ii)  any  untrue
statement  or alleged  untrue  statement  of a material  fact  contained  in any
preliminary  prospectus if used prior to the effective date of such Registration
Statement, or contained in the final prospectus (as amended or supplemented,  if
the Company files any amendment  thereof or supplement  thereto with the SEC) or
the omission or alleged omission to state therein any material fact necessary to
make the statements made therein,  in light of the circumstances under which the
statements therein were made, not misleading,  or (iii) any violation or alleged
violation by the Company of the Securities Act, the Exchange Act, any other law,
including,  without  limitation,  any  state  securities  law,  or any  rule  or
regulation  thereunder  relating  to  the  offer  or  sale  of  the  Registrable
Securities  (the  matters in the  foregoing  clauses  (i) through  (iii)  being,
collectively,  "VIOLATIONS").  Subject to the  restrictions set forth in Section
6(c) with respect to the number of legal  counsel,  the Company shall  reimburse
the Investors and each other Indemnified  Person,  promptly as such expenses are
incurred  and are due  and  payable,  for any  reasonable  legal  fees or  other
reasonable expenses incurred by them in


                                       12

<PAGE>



connection  with  investigating  or  defending  any such Claim.  Notwithstanding
anything  to  the  contrary  contained  herein,  the  indemnification  agreement
contained in this Section 6(a): (i) shall not apply to a Claim arising out of or
based upon a Violation  which  occurs in reliance  upon and in  conformity  with
information  furnished  in writing to the  Company  by such  Indemnified  Person
expressly for use in the Registration Statement or any such amendment thereof or
supplement  thereto;  (ii) shall not apply to amounts paid in  settlement of any
Claim if such  settlement is effected  without the prior written  consent of the
Company,  which  consent  shall not be  unreasonably  withheld;  and (iii)  with
respect to any  prospectus,  shall not inure to the  benefit of any  Indemnified
Person if the untrue  statement  or omission of material  fact  contained in the
prospectus was corrected on a timely basis in the prospectus, as then amended or
supplemented,  if such  corrected  prospectus  was timely made  available by the
Company pursuant to Section 3(c) hereof, and the Indemnified Person was promptly
advised in writing not to use the incorrect  prospectus  prior to the use giving
rise to a Violation and such Indemnified  Person,  notwithstanding  such advice,
used it. Such indemnity shall remain in full force and effect  regardless of any
investigation  made by or on behalf of the Indemnified  Person and shall survive
the transfer of the Registrable  Securities by the Investors pursuant to Section
9 hereof.

                b. In  connection  with any  Registration  Statement in which an
Investor is  participating,  each such Investor agrees severally and not jointly
to  indemnify,  hold  harmless  and  defend,  to the same extent and in the same
manner set forth in Section 6(a), the Company,  each of its  directors,  each of
its officers who signs the  Registration  Statement,  its employees,  agents and
each person,  if any, who controls the Company  within the meaning of Section 15
of the  Securities  Act or  Section  20 of  the  Exchange  Act,  and  any  other
stockholder selling securities pursuant to the Registration  Statement or any of
its directors or officers or any person who controls such stockholder within the
meaning of the  Securities  Act or the Exchange Act  (collectively  and together
with an Indemnified Person, an "INDEMNIFIED PARTY"),  against any Claim to which
any of them may become  subject,  under the Securities  Act, the Exchange Act or
otherwise,  insofar as such Claim arises out of or is based upon any  Violation,
in each case to the extent (and only to the extent) that such  Violation  occurs
in reliance upon and in  conformity  with written  information  furnished to the
Company by such Investor  expressly for use in connection with such Registration
Statement; and subject to Section 6(c) such Investor will reimburse any legal or
other expenses  (promptly as such expenses are incurred and are due and payable)
reasonably  incurred by them in connection with  investigating  or defending any
such Claim;  PROVIDED,  HOWEVER,  that the indemnity agreement contained in this
Section 6(b) shall not apply to amounts paid in  settlement of any Claim if such
settlement is effected without the prior written consent of such Investor, which
consent shall not be unreasonably withheld; PROVIDED, FURTHER, HOWEVER, that the
Investor shall be liable under this Agreement  (including  this Section 6(b) and
Section 7) for only that  amount as does not exceed  the net  proceeds  actually
received  by such  Investor  as a result of the sale of  Registrable  Securities
pursuant to such  Registration  Statement.  Such indemnity  shall remain in full
force and effect  regardless of any  investigation  made by or on behalf of such
Indemnified  Party and shall survive the transfer of the Registrable  Securities
by the Investors pursuant to Section 9 hereof.  Notwithstanding  anything to the
contrary  contained  herein,  the  indemnification  agreement  contained in this
Section 6(b) with respect to any preliminary  prospectus  shall not inure to the
benefit of any Indemnified


                                       13

<PAGE>



Party if the untrue  statement  or omission of material  fact  contained  in the
preliminary  prospectus  was corrected on a timely basis in the  prospectus,  as
then amended or supplemented,  and the Indemnified  Party failed to utilize such
corrected prospectus.

                c.  Promptly   after  receipt  by  an   Indemnified   Person  or
Indemnified  Party  under this  Section 6 of notice of the  commencement  of any
action  (including  any  governmental   action),   such  Indemnified  Person  or
Indemnified  Party shall,  if a Claim in respect  thereof is to made against any
indemnifying  party under this  Section 6, deliver to the  indemnifying  party a
written notice of the commencement  thereof,  and the  indemnifying  party shall
have the right to participate in, and, to the extent the  indemnifying  party so
desires,  jointly with any other indemnifying party similarly noticed, to assume
control  of the  defense  thereof  with  counsel  mutually  satisfactory  to the
indemnifying  party and the Indemnified  Person or the Indemnified Party, as the
case may be;  PROVIDED,  HOWEVER,  that  such  indemnifying  party  shall not be
entitled to assume such defense and an Indemnified  Person or Indemnified  Party
shall have the right to retain its own counsel  with the fees and expenses to be
paid by the  indemnifying  party,  if,  in the  reasonable  opinion  of  counsel
retained by the indemnifying  party, the  representation  by such counsel of the
Indemnified  Person or  Indemnified  Party and the  indemnifying  party would be
inappropriate  due to actual or  potential  conflicts  of interest  between such
Indemnified  Person or Indemnified Party and any other party represented by such
counsel in such proceeding or the actual or potential  defendants in, or targets
of, any such action include both the Indemnified Person or the Indemnified Party
and the indemnifying  party and any such Indemnified Person or Indemnified Party
reasonably  determines  that  there  may be  legal  defenses  available  to such
Indemnified  Person or Indemnified Party which are different from or in addition
to those available to such indemnifying  party. The indemnifying party shall pay
for  only  one  separate  legal  counsel  for  the  Indemnified  Persons  or the
Indemnified Parties, as applicable,  and such legal counsel shall be selected by
Investors holding a majority-in-interest  of the Registrable Securities included
in the  Registration  Statement to which the Claim relates (with the approval of
the  Initial  Investors  if they hold  Registrable  Securities  included in such
Registration  Statement),  if the  Investors  are  entitled  to  indemnification
hereunder,  or by the  Company,  if the Company is  entitled to  indemnification
hereunder,  as  applicable.  The  failure  to  deliver  written  notice  to  the
indemnifying  party within a  reasonable  time of the  commencement  of any such
action  shall  not  relieve  such  indemnifying  party of any  liability  to the
Indemnified  Person or  Indemnified  Party  under this  Section 6, except to the
extent  that the  indemnifying  party is actually  prejudiced  in its ability to
defend such action. The indemnification required by this Section 6 shall be made
by  periodic   payments  of  the  amount   thereof  during  the  course  of  the
investigation or defense, as such expense, loss, damage or liability is incurred
and is due and payable.

        7.      CONTRIBUTION.

        To the extent any indemnification by an indemnifying party is prohibited
or  limited  by  law,  the  indemnifying   party  agrees  to  make  the  maximum
contribution  with respect to any amounts for which it would otherwise be liable
under Section 6 to the fullest extent permitted by law; PROVIDED,  HOWEVER, that
(i) no contribution shall be made under  circumstances where the maker would not
have been  liable for  indemnification  under the fault  standards  set forth in
Section 6, (ii) no person guilty


                                       14

<PAGE>



of  fraudulent  misrepresentation  (within the  meaning of Section  11(f) of the
Securities Act) shall be entitled to contribution from any seller of Registrable
Securities who was not guilty of such  fraudulent  misrepresentation,  and (iii)
contribution  (together with any indemnification or other obligations under this
Agreement) by any seller of Registrable Securities shall be limited in amount to
the net  amount  of  proceeds  received  by such  seller  from  the sale of such
Registrable Securities.

        8.      REPORTS UNDER THE EXCHANGE ACT.

        With a view to making  available to the  Investors  the benefits of Rule
144 promulgated under the Securities Act or any other similar rule or regulation
of the SEC that may at any time permit the  Investors to sell  securities of the
Company to the public without registration ("RULE 144"), the Company agrees to:

                a.  File  with  the SEC in a  timely  manner  and  make and keep
available  all reports  and other  documents  required of the Company  under the
Securities  Act and the Exchange Act so long as the Company  remains  subject to
such  requirements  (it being  understood  that  nothing  herein shall limit the
Company's  obligations under Section 4(c) of the Securities  Purchase Agreement)
and the filing and  availability of such reports and other documents is required
for the applicable provisions of Rule 144; and

                b.  Furnish  to each  Investor  so long  as such  Investor  owns
Warrants  or  Registrable  Securities,  promptly  upon  request,  (i) a  written
statement by the Company that it has complied with the reporting requirements of
Rule 144,  the  Securities  Act and the  Exchange  Act,  (ii) a copy of the most
recent  annual or  quarterly  report of the Company  and such other  reports and
documents so filed by the Company,  and (iii) such other  information  as may be
reasonably  requested to permit the Investors to sell such securities under Rule
144 without registration.

        9.      ASSIGNMENT OF REGISTRATION RIGHTS.

        The rights of the Investors  hereunder,  including the right to have the
Company register  Registrable  Securities  pursuant to this Agreement,  shall be
automatically  assignable  by  each  Investor  to any  transferee  of all or any
portion of the  Warrants  or the  Registrable  Securities  if: (i) the  Investor
agrees in writing with the  transferee or assignee to assign such rights,  and a
copy of such agreement is furnished to the Company after such  assignment,  (ii)
the Company is furnished with written notice of (a) the name and address of such
transferee  or  assignee,  and (b) the  securities  with  respect  to which such
registration  rights are being  transferred  or assigned,  (iii)  following such
transfer  or  assignment,  the further  disposition  of such  securities  by the
transferee or assignee is restricted  under the  Securities  Act and  applicable
state securities laws, (iv) the transferee or assignee agrees in writing for the
benefit of the Company to be bound by all of the  provisions  contained  herein,
and (v) such  transfer  shall have been made in accordance  with the  applicable
requirements of the Securities Purchase Agreement.



                                       15

<PAGE>



        10.     AMENDMENT OF REGISTRATION RIGHTS.

        Provisions of this Agreement may be amended and the  observance  thereof
may  be  waived  (either  generally  or  in a  particular  instance  and  either
retroactively  or  prospectively),  only with written consent of the Company and
Investors  who  hold a  majority  in  interest  of the  Registrable  Securities;
provided,  however,  that no amendment  hereto which restricts the ability of an
Investor  to elect  not to  participate  in an  underwritten  offering  shall be
effective  against  any  Investor  which  does not  consent  in  writing to such
amendment.  Any amendment or waiver  effected in accordance with this Section 10
shall be binding upon each Investor and the Company.

        11.     MISCELLANEOUS.

                a. A person or  entity  is deemed to be a holder of  Registrable
Securities  whenever  such  person or entity  owns of  record  such  Registrable
Securities.  If  the  Company  receives  conflicting  instructions,  notices  or
elections  from  two or more  persons  or  entities  with  respect  to the  same
Registrable  Securities,  the Company shall act upon the basis of  instructions,
notice  or  election  received  from the  registered  owner of such  Registrable
Securities.

                b. Any notices required or permitted to be given under the terms
of this Agreement  shall be sent by certified or registered mail (return receipt
requested) or delivered  personally or by courier or by confirmed telecopy,  and
shall be effective  five (5) days after being placed in the mail, if mailed,  or
upon  receipt or refusal of receipt,  if delivered  personally  or by courier or
confirmed  telecopy,  in each case addressed to a party.  The addresses for such
communications shall be:

                If to the Company:

                SmartServ Online, Inc.
                One Station Place
                Stamford, CT 06902
                Telecopy:   (203) 353-5962
                Attention:  Chairman of the Board

                With a copy to:

                Parker Chapin Flattau & Klimpl, LLP
                1211 Avenue of the Americas
                New York, NY 10036
                Telecopy: (212) 704-6288
                Attention: Michael J. Shef, Esquire



                                       16

<PAGE>



and if to any Investor,  at such address as such Investor shall have provided in
writing to the Company, or at such other address as each such party furnishes by
notice given in accordance with this Section 11(b).

                c.  Failure of any party to exercise  any right or remedy  under
this  Agreement or otherwise,  or delay by a party in  exercising  such right or
remedy, shall not operate as a waiver thereof.

                d.  This  Agreement  shall  be  governed  by  and  construed  in
accordance  with the laws of the State of Delaware  applicable to contracts made
and to be performed in the State of Delaware.  The Company irrevocably  consents
to the  jurisdiction  of the United States  federal  courts and the state courts
located  in the  City  of New  York in the  State  of New  York  in any  suit or
proceeding based on or arising under this Agreement and irrevocably  agrees that
all claims in  respect  of such suit or  proceeding  may be  determined  in such
courts.  The Company  irrevocably waives the defense of an inconvenient forum to
the  maintenance  of such suit or  proceeding.  The Company  further agrees that
service of process upon the Company,  mailed by first class mail shall be deemed
in every respect  effective service of process upon the Company in any such suit
or proceeding. Nothing herein shall affect the Investors' right to serve process
in any  other  manner  permitted  by  law.  The  Company  agrees  that  a  final
non-appealable  judgment in any such suit or proceeding  shall be conclusive and
may be enforced in other  jurisdictions by suit on such judgment or in any other
lawful manner.

                e. This  Agreement,  the Securities  Purchase  Agreement and the
Warrants  (including all schedules and exhibits  thereto)  constitute the entire
agreement among the parties hereto with respect to the subject matter hereof and
thereof.  This  Agreement,  the Securities  Purchase  Agreement and the Warrants
supersede all prior agreements and understandings  among the parties hereto with
respect to the subject matter hereof and thereof.

                f.  Subject  to the  requirements  of  Section  9  hereof,  this
Agreement  shall inure to the benefit of and be binding upon the  successors and
assigns of each of the parties hereto.

                g.  The  headings  in  this  Agreement  are for  convenience  of
reference only and shall not limit or otherwise affect the meaning hereof.

                h. This  Agreement may be executed in two or more  counterparts,
each of which shall be deemed an original but all of which shall  constitute one
and the same  agreement.  This  Agreement,  once  executed  by a  party,  may be
delivered to the other party hereto by facsimile  transmission of a copy of this
Agreement bearing the signature of the party so delivering this Agreement.

                i.  Each  party  shall do and  perform,  or cause to be done and
performed,  all such further acts and things,  and shall execute and deliver all
such other  agreements,  certificates,  instruments and documents,  as the other
party may reasonably request in order to carry out the intent


                                       17

<PAGE>



and  accomplish  the  purposes of this  Agreement  and the  consummation  of the
transactions contemplated hereby.

                j. All consents,  approvals and other  determinations to be made
by the Investors or the Initial  Investors  pursuant to this Agreement  shall be
made by the Investors or the Initial Investors holding a majority in interest of
the Registrable  Securities  (determined as if all Warrants then outstanding had
been  exercised  for  Registrable  Securities)  held by all Investors or Initial
Investors, as the case may be.

                k. The initial number of Registrable  Securities included on any
Registration  Statement and each increase (if any) to the number of  Registrable
Securities  included  thereon  shall be allocated  pro rata among the  Investors
based on the number of Registrable  Securities held by each Investor at the time
of such establishment or increase,  as the case may be. In the event an Investor
shall sell or otherwise  transfer any of such holder's  Registrable  Securities,
each  transferee  shall  be  allocated  a pro  rata  portion  of the  number  of
Registrable Securities included on a Registration Statement for such transferor.
Any shares of Common Stock included on a Registration Statement and which remain
allocated to any person or entity which does not hold any Registrable Securities
shall be allocated to the remaining  Investors,  pro rata based on the number of
shares of Registrable Securities then held by such Investors.  For the avoidance
of doubt,  the number of  Registrable  Securities  held by any Investor shall be
determined as if all Warrants then  outstanding  were exercised for  Registrable
Securities.

                l. For purposes of this Agreement, the term "business day" means
any day other than a Saturday or Sunday or a day on which  banking  institutions
in the State of New York are  authorized  or  obligated  by law,  regulation  or
executive order to close.


                  [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK]


                                       18

<PAGE>



        IN WITNESS  WHEREOF,  the parties have caused this  Agreement to be duly
executed as of the date first above written.


SMARTSERV ONLINE, INC.

By: ______________________________
Name: ____________________________
Title: ___________________________

INITIAL INVESTORS:

[NAME]

By: ______________________________
Name: ____________________________
Title: ___________________________


[NAME]

By: ______________________________
Name: ____________________________
Title: ___________________________


[NAME]

By: ______________________________
Name: ____________________________
Title: ___________________________


[NAME]

By: ______________________________
Name: ____________________________
Title: ___________________________


                                       19

<PAGE>


                                                                       EXHIBIT 1
                                                                              TO
                                                                    REGISTRATION
                                                                          RIGHTS
                                                                       AGREEMENT

                                     [Date]


[Name and address
of transfer agent]


                RE:     SMARTSERV ONLINE, INC.

Ladies and Gentlemen:

        We are counsel to SmartServ Online, Inc., a corporation  organized under
the laws of the State of Delaware (the "COMPANY"),  and we understand that [Name
of  Investor]  (the  "HOLDER")  has  acquired  from the  Company  warrants  (the
"WARRANTS") to acquire shares of the Company's  common stock, par value $.01 per
share.  Pursuant to a Registration  Rights Agreement,  dated as of September __,
1997,  by and among the Company,  the Holder and the other  signatories  thereto
(the "REGISTRATION RIGHTS AGREEMENT"), the Company agreed with the Holder, among
other things, to register the Registrable Securities (as that term is defined in
the Registration  Rights Agreement) under the Securities Act of 1933, as amended
(the  "SECURITIES  ACT"),  upon the terms  provided in the  Registration  Rights
Agreement.  In connection with the Company's  obligations under the Registration
Rights Agreement,  on _____ __, 1997, the Company filed a Registration Statement
on Form S-___ (File No. 333- _____________) (the "REGISTRATION  STATEMENT") with
the Securities and Exchange  Commission  (the "SEC") relating to the Registrable
Securities,  which  names the Holder as a selling  stockholder  thereunder.  The
Registration  Statement was declared effective by the SEC on  _________________,
1997.

        [Other customary  introductory  and scope of examination  language to be
inserted]

        Based on the  foregoing,  we are of the  opinion  that  the  Registrable
Securities have been registered under the Securities Act.

                   [Other customary language to be included.]

                                               Very truly yours,


cc:   [Name of Investor]


                                       20




      VOID AFTER 5:00 P.M. NEW YORK CITY
      TIME ON SEPTEMBER 29, 2002
      (UNLESS EXTENDED PURSUANT TO SECTION 2 HEREOF)

      THIS  WARRANT  AND THE  SHARES  ISSUABLE  UPON  EXERCISE  OF THIS
      WARRANT  HAVE NOT BEEN  REGISTERED  UNDER THE  SECURITIES  ACT OF
      1933, AS AMENDED (THE  "SECURITIES  ACT"), OR THE SECURITIES LAWS
      OF ANY  STATE.  THE  SECURITIES  REPRESENTED  HEREBY  MAY  NOT BE
      OFFERED,  SOLD OR OTHERWISE TRANSFERRED UNLESS THE SECURITIES ARE
      REGISTERED   UNDER  THE  SECURITIES  ACT  AND  APPLICABLE   STATE
      SECURITIES  LAWS,  OR ANY SUCH  OFFER,  SALE OR  TRANSFER IS MADE
      PURSUANT  TO  AN  AVAILABLE   EXEMPTION  FROM  THE   REGISTRATION
      REQUIREMENTS OF THOSE LAWS.


Date: September 29, 1997                               Right to Purchase 600,000
                                                       Shares of Common Stock

                             SMARTSERV ONLINE, INC.
                             STOCK PURCHASE WARRANT

        THIS  CERTIFIES  THAT,  for  value  received,   The  Zanett   Securities
Corporation  or its registered  assigns,  is entitled to purchase from SmartServ
Online, Inc., a Delaware  corporation (the "COMPANY"),  at any time or from time
to time during the period  specified in Section 2 hereof,  Six Hundred  Thousand
(600,000) fully paid and nonassessable shares of the Company's common stock, par
value $.01 per share ("COMMON  STOCK"),  at an exercise price per share equal to
$1.125 (the "EXERCISE PRICE").  The number of shares of Common Stock purchasable
hereunder  (the  "WARRANT  SHARES")  and  the  Exercise  Price  are  subject  to
adjustment as provided in Section 4 hereof.

        This  Warrant  is  subject  to  the  following  terms,  provisions,  and
conditions:

        1.      MANNER  OF  EXERCISE;  ISSUANCE  OF  CERTIFICATES;  PAYMENT  FOR
SHARES.  Subject to the provisions hereof,  including,  without limitation,  the
limitations  contained in Section 7 hereof, this Warrant may be exercised by the
holder hereof,  in whole or in part, by the surrender of this Warrant,  together
with a completed  exercise  agreement in the form attached hereto (the "EXERCISE
AGREEMENT"),  to the Company during normal business hours on any business day at
the Company's principal executive offices (or such other office or agency of the
Company  as it may  designate  by notice  to the  holder  hereof),  and upon (i)
payment to the Company in cash,  by certified or official  bank check or by wire
transfer for the account of the Company,  of the Exercise  Price for the Warrant
Shares specified in the Exercise Agreement or (ii) if the holder is effectuating
a Cashless Exercise



<PAGE>



(as defined in Section 11(c) below)  pursuant to Section 11(c) hereof,  delivery
to the Company of a written notice of an election to effect a Cashless  Exercise
for the Warrant Shares specified in the Exercise  Agreement.  The Warrant Shares
so purchased  shall be deemed to be issued to the holder hereof or such holder's
designee, as the record owner of such shares, as of the close of business on the
date on which this Warrant shall have been surrendered,  the completed  Exercise
Agreement shall have been  delivered,  and payment shall have been made for such
shares as set forth above.  Certifi  cates for the Warrant  Shares so purchased,
representing the aggregate number of shares specified in the Exercise Agreement,
shall be delivered to the holder hereof within a reasonable  time, not exceeding
two (2)  business  days,  after this Warrant  shall have been so exercised  (the
"DELIVERY PERIOD"). The certificates so delivered shall be in such denominations
as may be requested by the holder  hereof and shall be registered in the name of
such holder or such other name as shall be  designated  by such holder.  If this
Warrant shall have been  exercised only in part,  then,  unless this Warrant has
expired,  the Company  shall,  at its  expense,  at the time of delivery of such
certificates,  deliver to the holder a new  Warrant  representing  the number of
shares with respect to which this Warrant shall not then have been exercised.

        If, at any time,  a holder of this  Warrant  submits  this  Warrant,  an
Exercise  Agreement and payment to the Company of the Exercise Price for each of
the Warrant Shares specified in the Exercise Agreement  (including pursuant to a
Cashless Exercise), and the Company fails for any reason to deliver, on or prior
to the fourth  business day following the expiration of the Delivery  Period for
such  exercise,  the  number of shares  of Common  Stock to which the  holder is
entitled upon such exercise (an "EXERCISE DEFAULT"),  then the Company shall pay
to the holder payments  ("EXERCISE DEFAULT PAYMENTS") for an Exercise Default in
the amount of (a) (N/365),  multiplied by (b) the difference  between the Market
Price (as defined in Section 4(l)(ii) hereof) on the date the Exercise Agreement
giving rise to the Exercise  Default is transmitted in accordance with Section 1
(the  "EXERCISE  DEFAULT DATE") less the Exercise  Price,  multiplied by (c) the
number of  shares of Common  Stock  the  Company  failed to so  deliver  in such
Exercise  Default,  multiplied by (d) .24, where N = the number of days from the
Exercise  Default Date to the date that the Company effects the full exercise of
this  Warrant  which gave rise to the  Exercise  Default.  The accrued  Exercise
Default  Payment  for  each  calendar  month  shall  be paid in cash or shall be
convertible into Common Stock at the Exercise Price, at the holder's option,  as
follows:

                (a)     In the event holder elects to take such payment in cash,
cash  payment  shall be made to  holder  by the  fifth  (5th)  day of the  month
following the month in which it has accrued; and

                (b)     In the  event  holder  elects to take  such  payment  in
Common  Stock,  the holder may convert such payment  amount into Common Stock at
the Exercise  Price (as in effect at the time of  conversion)  at any time after
the fifth (5th) day of the month following the month in which it has accrued.

                Nothing  herein shall limit the holder's  right to pursue actual
damages for the Company's  failure to maintain a sufficient number of authorized
shares of Common Stock as required pursuant to the terms of Section 3(b) hereof,
or to otherwise issue shares of Common Stock


                                        2

<PAGE>



upon  exercise of this Warrant in  accordance  with the terms  hereof,  and each
holder shall have the right to pursue all remedies available at law or in equity
(including a decree of specific performance and/or injunctive relief).

        2.      PERIOD OF EXERCISE.  This Warrant is  exercisable at any time or
from time to time on or after the date  hereof  and before  5:00 p.m.,  New York
City time,  on the fifth (5th)  anniversary  of the date  hereof (the  "EXERCISE
PERIOD"). The Exercise Period shall automatically be extended by one (1) day for
each day on which the Company  does not have a number of shares of Common  Stock
reserved  for  issuance  upon  exercise  hereof at least  equal to the number of
shares of Common Stock issuable upon exercise hereof.

        3.      CERTAIN AGREEMENTS OF THE COMPANY.  The Company hereby covenants
and agrees as follows:

                (a)     SHARES TO BE FULLY PAID. All Warrant  Shares will,  upon
issuance in accordance with the terms of this Warrant, be validly issued,  fully
paid, and nonassessable and free from all taxes, liens, claims and encumbrances.

                (b)     RESERVATION OF SHARES.  During the Exercise Period,  the
Company  shall at all times have  authorized,  and  reserved  for the purpose of
issuance upon exercise of this Warrant,  a sufficient number of shares of Common
Stock to provide for the exercise of this Warrant.

                (c)     LISTING.  The Company shall promptly  secure the listing
of the shares of Common Stock  issuable  upon exercise of this Warrant upon each
national  securities  exchange or automated quotation system, if any, upon which
shares of Common  Stock are then  listed or become  listed  (subject to official
notice of issuance upon exercise of this Warrant) and shall maintain, so long as
any other shares of Common Stock shall be so listed,  such listing of all shares
of Common Stock from time to time  issuable  upon the exercise of this  Warrant;
and the Company shall so list on each national  securities exchange or automated
quotation  system,  as the case may be, and shall  maintain such listing of, any
other shares of capital stock of the Company  issuable upon the exercise of this
Warrant if and so long as any  shares of the same class  shall be listed on such
national securities exchange or automated quotation system.

                (d)     CERTAIN  ACTIONS  PROHIBITED.  The Company  will not, by
amendment  of its  charter or through  any  reorganization,  transfer of assets,
consolidation,  merger,  dissolution,  issue or sale of securities, or any other
voluntary action, avoid or seek to avoid the observance or performance of any of
the terms to be observed or performed by it hereunder,  but will at all times in
good faith assist in the carrying out of all the  provisions of this Warrant and
in the taking of all such action as may reasonably be requested by the holder of
this  Warrant in order to protect the  exercise  privilege of the holder of this
Warrant  against  dilution or other  impairment,  consistent  with the tenor and
purpose of this Warrant.  Without limiting the generality of the foregoing,  the
Company  (i) will not  increase  the par value of any  shares  of  Common  Stock
receivable  upon the exercise of this Warrant  above the Exercise  Price then in
effect, and (ii) will take all such actions as


                                        3

<PAGE>



may be  necessary  or  appropriate  in order that the  Company  may  validly and
legally  issue  fully  paid and  nonassessable  shares of Common  Stock upon the
exercise of this Warrant.

                (e)     SUCCESSORS  AND  ASSIGNS.  This  Warrant will be binding
upon  any  entity  succeeding  to  the  Company  by  merger,  consolidation,  or
acquisition of all or substantially all of the Company's assets.

                (f)     BLUE SKY LAWS. The Company shall,  on or before the date
of issuance  of any  Warrant  Shares,  take such  actions as the  Company  shall
reasonably  determine are necessary to qualify the Warrant Shares for, or obtain
exemption  for the Warrant  Shares for,  sale to the holder of this Warrant upon
the exercise hereof under applicable securities or "blue sky" laws of the states
of the United States,  and shall provide evidence of any such action so taken to
the holder of this  Warrant  prior to such  date;  provided,  however,  that the
Company  shall not be  required  to qualify as a foreign  corporation  or file a
general consent to service of process in any such jurisdiction.

        4.      ANTIDILUTION   PROVISIONS.   During  the  Exercise  Period,  the
Exercise  Price and the number of Warrant  Shares shall be subject to adjustment
from time to time as provided in this Section 4.

        In the event  that any  adjustment  of the  Exercise  Price as  required
herein results in a fraction of a cent,  such Exercise Price shall be rounded up
or down to the nearest cent.

                (a)     ADJUSTMENT  OF EXERCISE  PRICE AND NUMBER OF SHARES UPON
ISSUANCE OF COMMON STOCK. Except as otherwise provided in Sections 4(c) and 4(e)
hereof, if and whenever after the initial issuance of this Warrant,  the Company
issues or sells,  or in  accordance  with  Section 4(b) hereof is deemed to have
issued  or sold,  any  shares  of Common  Stock  for no  consideration  or for a
consideration  per share less than the Market  Price on the date of  issuance (a
"DILUTIVE ISSUANCE"), then effective immediately upon the Dilutive Issuance, the
Exercise Price will be adjusted in accordance with the following formula:

                             E'   =   E   x        O + P/M
                                             --------------------
                                                     CSDO

                where:

                E'      =      the adjusted Exercise Price;
                E       =      the then current Exercise Price;
                M       =      the then current Market Price (as defined in 
                               Section 4(l)(ii));
                O       =      the number of shares of Common Stock outstanding 
                               immediately prior to the Dilutive Issuance;
                P       =      the aggregate consideration, calculated as set 
                               forth in Section 4(b) hereof, received by the 
                               Company  upon such Dilutive Issuance; and
                CSDO    =      the total number of shares of Common Stock Deemed
                               Outstanding (as defined in Section 4(l)(i))
                               immediately after the Dilutive Issuance.


                                        4

<PAGE>



                (b)     EFFECT ON EXERCISE PRICE OF CERTAIN EVENTS. For purposes
of  determining  the adjusted  Exercise  Price under  Section  4(a) hereof,  the
following will be applicable:

                        (i) ISSUANCE OF RIGHTS OR OPTIONS. If the Company in any
manner  issues  or  grants  any  warrants,  rights or  options,  whether  or not
immediately  exercisable,  to subscribe for or to purchase Common Stock or other
securities  exercisable,  convertible  into or  exchangeable  for  Common  Stock
("CONVERTIBLE SECURITIES") (such warrants, rights and options to purchase Common
Stock or Convertible  Securities are  hereinafter  referred to as "OPTIONS") and
the price per share for which Common Stock is issuable upon the exercise of such
Options is less than the Market  Price on the date of  issuance  ("BELOW  MARKET
OPTIONS"), then the maximum total number of shares of Common Stock issuable upon
the  exercise  of  all  such  Below  Market  Options  (assuming  full  exercise,
conversion or exchange of Convertible Securities, if applicable) will, as of the
date of the  issuance  or grant of such Below  Market  Options,  be deemed to be
outstanding  and to have been  issued and sold by the Company for such price per
share.  For purposes of the preceding  sentence,  the "price per share for which
Common  Stock is issuable  upon the  exercise of such Below  Market  Options" is
determined by dividing (i) the total amount,  if any,  received or receivable by
the  Company as  consideration  for the  issuance  or granting of all such Below
Market Options,  plus the minimum aggregate amount of additional  consideration,
if any,  payable to the  Company  upon the  exercise  of all such  Below  Market
Options,  plus, in the case of Convertible Securities issuable upon the exercise
of such  Below  Market  Options,  the  minimum  aggregate  amount of  additional
consideration  payable upon the exercise,  conversion or exchange thereof at the
time such  Convertible  Securities  first  become  exercisable,  convertible  or
exchangeable,  by (ii) the  maximum  total  number of  shares  of  Common  Stock
issuable  upon the  exercise of all such Below  Market  Options  (assuming  full
conversion of Convertible Securities,  if applicable).  No further adjustment to
the  Exercise  Price will be made upon the actual  issuance of such Common Stock
upon the exercise of such Below Market Options or upon the exercise,  conversion
or exchange  of  Convertible  Securities  issuable  upon  exercise of such Below
Market Options.

                        (ii) ISSUANCE OF CONVERTIBLE SECURITIES.

                                (A) If the Company in any manner issues or sells
any Convertible  Securities,  whether or not immediately convertible (other than
where the same are  issuable  upon the  exercise of  Options)  and the price per
share for which  Common  Stock is issuable  upon such  exercise,  conversion  or
exchange (as determined  pursuant to Section  4(b)(ii)(B) if applicable) is less
than the Market Price on the date of issuance,  then the maximum total number of
shares of Common Stock issuable upon the exercise, conversion or exchange of all
such  Convertible  Securities  will,  as of the  date  of the  issuance  of such
Convertible Securities,  be deemed to be outstanding and to have been issued and
sold by the Company for such price per share.  For the purposes of the preceding
sentence,  the "price per share for which  Common  Stock is  issuable  upon such
exercise,  conversion  or  exchange"  is  determined  by dividing  (i) the total
amount,  if any,  received or receivable by the Company as consideration for the
issuance or sale of all such Convertible Securities,  plus the minimum aggregate
amount of  additional  consideration,  if any,  payable to the Company  upon the
exercise, conversion or exchange thereof at the time such Convertible Securities
first become exercisable, convertible or exchangeable, by (ii) the maximum total
number of shares of Common


                                        5

<PAGE>



Stock issuable upon the exercise, conversion or exchange of all such Convertible
Securities.  No further  adjustment to the Exercise  Price will be made upon the
actual  issuance of such Common Stock upon  exercise,  conversion or exchange of
such Convertible Securities.

                                (B) If the Company in any manner issues or sells
any Convertible  Securities  with a fluctuating  conversion or exercise price or
exchange ratio (a "VARIABLE  RATE  CONVERTIBLE  SECURITY"),  then the "price per
share for which  Common  Stock is issuable  upon such  exercise,  conversion  or
exchange" for purposes of the calculation  contemplated  by Section  4(b)(ii)(A)
shall be deemed to be the  lowest  price per  share  which  would be  applicable
(assuming all holding period and other conditions to any discounts  contained in
such  Convertible  Security have been satisfied) if the Market Price on the date
of issuance of such  Convertible  Security  was 75% of the Market  Price on such
date (the "ASSUMED VARIABLE MARKET PRICE").  Further, if the Market Price at any
time or times  thereafter is less than or equal to the Assumed  Variable  Market
Price last used for making any  adjustment  under this Section 4 with respect to
any Variable Rate  Convertible  Security,  the Exercise  Price in effect at such
time shall be readjusted  to equal the Exercise  Price which would have resulted
if the Assumed  Variable  Market  Price at the time of issuance of the  Variable
Rate Convertible  Security had been 75% of the Market Price existing at the time
of the adjustment required by this sentence.

                        (iii)  CHANGE IN OPTION  PRICE OR  CONVERSION  RATE.  If
there is a change  at any time in (i) the  amount  of  additional  consideration
payable to the  Company  upon the  exercise of any  Options;  (ii) the amount of
additional  consideration,  if any,  payable to the Company  upon the  exercise,
conversion or exchange of any Convertible Securities; or (iii) the rate at which
any Convertible Securities are convertible into or exchangeable for Common Stock
(in each such  case,  other than under or by reason of  provisions  designed  to
protect  against  dilution),  the  Exercise  Price in effect at the time of such
change will be readjusted to the Exercise  Price which would have been in effect
at such  time had such  Options  or  Convertible  Securities  still  outstanding
provided for such changed  additional  consideration or changed conversion rate,
as the case may be, at the time initially granted, issued or sold.

                        (iv)  TREATMENT  OF  EXPIRED   OPTIONS  AND  UNEXERCISED
CONVERTIBLE  SECURITIES.  If, in any case,  the total number of shares of Common
Stock  issuable  upon  exercise of any Option or upon  exercise,  conversion  or
exchange of any Convertible Securities is not, in fact, issued and the rights to
exercise  such  Option or to  exercise,  convert or  exchange  such  Convertible
Securities  shall have expired or terminated,  the Exercise Price then in effect
will be readjusted to the Exercise  Price which would have been in effect at the
time  of  such   expiration  or  termination  had  such  Option  or  Convertible
Securities,  to the extent  outstanding  immediately prior to such expiration or
termination  (other  than in respect  of the  actual  number of shares of Common
Stock issued upon exercise or conversion thereof), never been issued.

                        (v) CALCULATION OF CONSIDERATION RECEIVED. If any Common
Stock, Options or Convertible  Securities are issued,  granted or sold for cash,
the  consideration  received  therefor  for purposes of this Warrant will be the
amount  received  by  the  Company  therefor,  before  deduction  of  reasonable
commissions, underwriting discounts or allowances or other reasonable


                                        6

<PAGE>



expenses paid or incurred by the Company in connection with such issuance, grant
or sale. In case any Common Stock, Options or Convertible  Securities are issued
or sold for a  consideration  part or all of which shall be other than cash, the
amount of the consideration  other than cash received by the Company will be the
fair  market  value  of such  consideration,  except  where  such  consideration
consists of securities,  in which case the amount of  consideration  received by
the Company will be the Market Price thereof as of the date of receipt.  In case
any Common Stock,  Options or  Convertible  Securities  are issued in connection
with  any  merger  or  consolidation  in  which  the  Company  is the  surviving
corporation,  the amount of consideration therefor will be deemed to be the fair
market value of such portion of the net assets and business of the non-surviving
corporation  as is  attributable  to such Common Stock,  Options or  Convertible
Securities, as the case may be. The fair market value of any consideration other
than cash or securities will be determined in good faith by an investment banker
or other appropriate expert of national  reputation  selected by the Company and
reasonably  acceptable to the holder hereof, with the costs of such appraisal to
be borne by the Company.

                        (vi)  EXCEPTIONS  TO ADJUSTMENT  OF EXERCISE  PRICE.  No
adjustment  to the  Exercise  Price  will be made (i) upon the  exercise  of any
warrants,  options or convertible  securities issued and outstanding on the date
hereof in accordance  with the terms of such  securities  as of such date;  (ii)
upon the grant or  exercise  of any stock or  options  which  may  hereafter  be
granted or exercised under any employee benefit plan of the Company now existing
or to be  implemented  in the future,  so long as the  issuance of such stock or
options is approved by a majority  of the  non-employee  members of the Board of
Directors  of the  Company  or a  majority  of the  members  of a  committee  of
non-employee  directors established for such purpose; or (iii) upon the issuance
of any  securities in connection  with that certain  offering of Prepaid  Common
Stock Purchase Warrants in the aggregate amount of up to $4,000,000.

                (c)     SUBDIVISION  OR  COMBINATION  OF  COMMON  STOCK.  If the
Company, at any time after the initial issuance of this Warrant,  subdivides (by
any   stock   split,   stock   dividend,    recapitalization,    reorganization,
reclassification  or otherwise) its shares of Common Stock into a greater number
of shares,  then, after the date of record for effecting such  subdivision,  the
Exercise  Price  in  effect  immediately  prior  to  such  subdivision  will  be
proportionately  reduced. If the Company, at any time after the initial issuance
of  this   Warrant,   combines  (by  reverse   stock  split,   recapitalization,
reorganization, reclassification or otherwise) its shares of Common Stock into a
smaller  number of shares,  then,  after the date of record for  effecting  such
combination,  the Exercise Price in effect immediately prior to such combination
will be proportionately increased.

                (d)     ADJUSTMENT IN NUMBER OF SHARES.  Upon each adjustment of
the Exercise  Price  pursuant to the provisions of this Section 4, the number of
shares of Common Stock  issuable upon exercise of this Warrant shall be adjusted
by multiplying a number equal to the Exercise Price in effect  immediately prior
to such  adjustment  by the  number  of shares of  Common  Stock  issuable  upon
exercise of this Warrant  immediately  prior to such adjustment and dividing the
product so obtained by the adjusted Exercise Price.



                                        7

<PAGE>



                (e)     CONSOLIDATION,   MERGER   OR   SALE.   In  case  of  any
consolidation  of the  Company  with,  or merger of the  Company  into any other
corporation, or in case of any sale or conveyance of all or substantially all of
the assets of the  Company  other  than in  connection  with a plan of  complete
liquidation  of the  Company  at any time  after the  initial  issuance  of this
Warrant,  then  as  a  condition  of  such  consolidation,  merger  or  sale  or
conveyance,  adequate  provision will be made whereby the holder of this Warrant
will have the right to acquire and receive upon exercise of this Warrant in lieu
of the  shares of  Common  Stock  immediately  theretofore  acquirable  upon the
exercise of this Warrant,  such shares of stock,  securities or assets as may be
issued or payable  with  respect to or in  exchange  for the number of shares of
Common Stock immediately  theretofore acquirable and receivable upon exercise of
this  Warrant had such  consolidation,  merger or sale or  conveyance  not taken
place. In any such case, the Company will make  appropriate  provision to insure
that the  provisions  of this Section 4 hereof will  thereafter be applicable as
nearly as may be in  relation  to any shares of stock or  securities  thereafter
deliverable  upon the exercise of this Warrant.  The Company will not effect any
consolidation,  merger or sale or  conveyance  unless prior to the  consummation
thereof,  the  successor  corporation  (if other  than the  Company)  assumes by
written  instrument the obligations  under this Section 4 and the obligations to
deliver to the holder of this Warrant such shares of stock, securities or assets
as, in accordance with the foregoing  provisions,  the holder may be entitled to
acquire.

                (f)     DISTRIBUTION  OF  ASSETS.  In  case  the  Company  shall
declare or make any distribution of its assets (or rights to acquire its assets)
to  holders  of Common  Stock as a  dividend,  by way of return  of  capital  or
otherwise (including any dividend or distribution to the Company's  shareholders
of  cash or  shares  (or  rights  to  acquire  shares)  of  capital  stock  of a
subsidiary) (a  "DISTRIBUTION"),  at any time after the initial issuance of this
Warrant, then the holder of this Warrant shall be entitled upon exercise of this
Warrant  for the  purchase of any or all of the shares of Common  Stock  subject
hereto,  to receive the amount of such assets (or rights)  which would have been
payable to the holder had such  holder  been the holder of such shares of Common
Stock on the record date for the determination of shareholders  entitled to such
Distribution.

                (g)     NOTICE OF  ADJUSTMENT.  Upon the occurrence of any event
which  requires any  adjustment of the Exercise  Price,  then,  and in each such
case, the Company shall give notice thereof to the holder of this Warrant, which
notice shall state the Exercise  Price  resulting  from such  adjustment and the
increase or decrease in the number of Warrant  Shares  purchasable at such price
upon exercise,  setting forth in reasonable detail the method of calculation and
the facts  upon which  such  calculation  is based.  Such  calculation  shall be
certified by the chief financial officer of the Company.

                (h)     MINIMUM  ADJUSTMENT OF EXERCISE  PRICE. No adjustment of
the  Exercise  Price shall be made in an amount of less than 1% of the  Exercise
Price in effect at the time such  adjustment  is otherwise  required to be made,
but any such lesser adjustment shall be carried forward and shall be made at the
time and together with the next subsequent  adjustment which,  together with any
adjustments  so  carried  forward,  shall  amount  to not  less  than 1% of such
Exercise Price.



                                        8

<PAGE>



                (i)     NO FRACTIONAL  SHARES.  No  fractional  shares of Common
Stock are to be issued upon the exercise of this Warrant,  but the Company shall
pay a cash  adjustment in respect of any fractional  share which would otherwise
be issuable  in an amount  equal to the same  fraction of the Market  Price of a
share of Common Stock on the date of such exercise.

                (j)     OTHER NOTICES. In case at any time:

                        (i) the  Company  shall  declare any  dividend  upon the
Common  Stock  payable  in  shares  of  stock of any  class  or make  any  other
distribution  (other  than  dividends  or  distributions  payable in cash out of
retained  earnings  consistent with the Company's past practices with respect to
declaring  dividends  and  making  distributions)  to the  holders of the Common
Stock;

                        (ii) the Company shall offer for  subscription  pro rata
to the holders of the Common Stock any  additional  shares of stock of any class
or other rights;

                        (iii) there shall be any capital  reorganization  of the
Company,  or reclassification of the Common Stock, or consolidation or merger of
the Company with or into, or sale of all or substantially  all of its assets to,
another corporation or entity; or

                        (iv)  there   shall  be  a  voluntary   or   involuntary
dissolution, liquidation or winding-up of the Company;

then,  in each such case,  the Company  shall give to the holder of this Warrant
(a) notice of the date on which the books of the Company shall close or a record
shall be taken for  determining  the holders of Common Stock entitled to receive
any such dividend,  distribution,  or subscription rights or for determining the
holders of Common Stock entitled to vote in respect of any such  reorganization,
reclassification,  consolidation,  merger,  sale,  dissolution,  liquidation  or
winding-up  and (b) in the  case of any such  reorganization,  reclassification,
consolidation,  merger, sale, dissolution,  liquidation or winding-up, notice of
the date (or,  if not then  known,  a  reasonable  approximation  thereof by the
Company) when the same shall take place. Such notice shall also specify the date
on which the holders of Common Stock shall be entitled to receive such dividend,
distribution, or subscription rights or to exchange their Common Stock for stock
or  other  securities  or  property   deliverable   upon  such   reorganization,
reclassification,  consolidation,  merger, sale,  dissolution,  liquidation,  or
winding-up, as the case may be. Such notice shall be given at least seventy-five
(75) days prior to the record date or the date on which the Company's  books are
closed in respect thereto. Failure to give any such notice or any defect therein
shall not affect the  validity of the  proceedings  referred to in clauses  (i),
(ii), (iii) and (iv) above.

                (k)     CERTAIN  EVENTS.  If,  at any  time  after  the  initial
issuance  of this  Warrant,  any event  occurs of the type  contemplated  by the
adjustment  provisions of this Section 4 but not expressly  provided for by such
provisions,  the  Company  will give notice of such event as provided in Section
4(g)  hereof,  and the  Company's  Board of Directors  will make an  appropriate
adjustment  in the  Exercise  Price and the  number  of  shares of Common  Stock
acquirable  upon exercise of this Warrant so that the rights of the holder shall
be neither enhanced nor diminished by such event.


                                        9

<PAGE>



                (l)     CERTAIN DEFINITIONS.

                        (i) "COMMON  STOCK  DEEMED  OUTSTANDING"  shall mean the
number of shares of Common Stock actually  outstanding  (not including shares of
Common Stock held in the treasury of the  Company),  plus (x) in the case of any
adjustment  required by Section 4(a) resulting from the issuance of any Options,
the maximum total number of shares of Common Stock issuable upon the exercise of
the Options for which the  adjustment  is required  (including  any Common Stock
issuable  upon  the  conversion  of  Convertible  Securities  issuable  upon the
exercise of such  Options),  and (y) in the case of any  adjustment  required by
Section 4(a)  resulting  from the issuance of any  Convertible  Securities,  the
maximum  total  number of shares of Common  Stock  issuable  upon the  exercise,
conversion or exchange of the Convertible Securities for which the adjustment is
required, as of the date of issuance of such Convertible Securities, if any.

                        (ii)  "MARKET  PRICE,"  as of any  date,  (i)  means the
average of the closing bid prices for the shares of Common  Stock as reported on
the Nasdaq SmallCap Market by Bloomberg Financial Markets  ("BLOOMBERG") for the
five (5) consecutive  trading days  immediately  preceding such date, or (ii) if
the Nasdaq SmallCap Market is not the principal trading market for the shares of
Common  Stock,  the average of the last bid prices  reported by Bloomberg on the
principal  trading  market for the Common Stock  during the same period,  or, if
there is no bid  price  for  such  period,  the last  sales  price  reported  by
Bloomberg  for such period,  or (iii) if the  foregoing  do not apply,  the last
closing bid price of such  security in the  over-the-counter  market on the pink
sheets or bulletin  board for such security as reported by  Bloomberg,  or if no
closing bid price is so reported for such security, the last closing trade price
of such  security as reported by  Bloomberg,  or (iv) if market  value cannot be
calculated as of such date on any of the foregoing bases, the Market Price shall
be the average  fair market  value as  reasonably  determined  by an  investment
banking firm  selected by the Company and  reasonably  acceptable to the holder,
with the  costs of the  appraisal  to be borne by the  Company.  The  manner  of
determining  the  Market  Price of the Common  Stock set forth in the  foregoing
definition  shall apply with respect to any other security in respect of which a
determination as to market value must be made hereunder.

                        (iii)  "COMMON  STOCK," for  purposes of this Section 4,
includes  the  Common  Stock and any  additional  class of stock of the  Company
having no preference as to dividends or distributions  on liquidation,  provided
that the shares  purchasable  pursuant to this Warrant shall include only Common
Stock,  par  value  $.01  per  share,  in  respect  of  which  this  Warrant  is
exercisable,  or shares  resulting  from any  subdivision or combination of such
Common  Stock,  or  in  the  case  of  any   reorganization,   reclassification,
consolidation,  merger,  or sale of the  character  referred to in Section  4(e)
hereof, the stock or other securities or property provided for in such Section.

        5.      ISSUE TAX. The issuance of certificates  for Warrant Shares upon
the exercise of this Warrant shall be made without  charge to the holder of this
Warrant or such shares for any issuance  tax or other costs in respect  thereof,
provided  that the  Company  shall not be  required  to pay any tax which may be
payable in respect of any transfer  involved in the issuance and delivery of any
certificate in a name other than the holder of this Warrant.


                                       10

<PAGE>



        6.      NO RIGHTS OR LIABILITIES  AS A  SHAREHOLDER.  This Warrant shall
not  entitle  the  holder  hereof  to any  voting  rights  or other  rights as a
shareholder  of the Company.  No provision  of this  Warrant,  in the absence of
affirmative  action by the holder hereof to purchase Warrant Shares, and no mere
enumeration herein of the rights or privileges of the holder hereof,  shall give
rise to any liability of such holder for the Exercise  Price or as a shareholder
of the  Company,  whether  such  liability  is  asserted  by the  Company  or by
creditors of the Company.

        7.      TRANSFER, EXCHANGE, REDEMPTION AND REPLACEMENT OF WARRANT.

                (a)     RESTRICTION  ON  TRANSFER.  This  Warrant and the rights
granted  to the  holder  hereof  are  transferable,  in whole  or in part,  upon
surrender of this Warrant,  together with a properly executed  assignment in the
form  attached  hereto,  at the office or agency of the  Company  referred to in
Section 7(e) below, provided,  however, that any transfer or assignment shall be
subject to the conditions  set forth in Sections 7(f) and (g) hereof.  Until due
presentment  for  registration  of  transfer  on the books of the  Company,  the
Company may treat the  registered  holder  hereof as the owner and holder hereof
for all  purposes,  and the  Company  shall not be affected by any notice to the
contrary.

                (b)     WARRANT EXCHANGEABLE FOR DIFFERENT  DENOMINATIONS.  This
Warrant is  exchangeable,  upon the surrender hereof by the holder hereof at the
office or agency of the  Company  referred  to in Section  7(e)  below,  for new
Warrants of like tenor of different denominations  representing in the aggregate
the  right to  purchase  the  number of  shares  of  Common  Stock  which may be
purchased  hereunder,  each of such  new  Warrants  to  represent  the  right to
purchase  such number of shares as shall be  designated  by the holder hereof at
the time of such surrender.

                (c)     REPLACEMENT   OF  WARRANT.   Upon  receipt  of  evidence
reasonably  satisfactory  to the  Company of the loss,  theft,  destruction,  or
mutilation  of this  Warrant  and,  in the  case of any  such  loss,  theft,  or
destruction,  upon delivery of an indemnity agreement reasonably satisfactory in
form and amount to the  Company,  or, in the case of any such  mutilation,  upon
surrender and cancellation of this Warrant,  the Company,  at its expense,  will
execute and deliver, in lieu thereof, a new Warrant of like tenor.

                (d)     CANCELLATION; PAYMENT OF EXPENSES. Upon the surrender of
this Warrant in  connection  with any  transfer,  exchange,  or  replacement  as
provided  in this  Section 7, this  Warrant  shall be  promptly  canceled by the
Company.  The Company shall pay all taxes (other than securities transfer taxes)
and all other  expenses  (other  than legal  expenses,  if any,  incurred by the
Holder or transferees)  and charges payable in connection with the  preparation,
execution,  and  delivery  of Warrants  pursuant to this  Section 7. The Company
shall  indemnify  and  reimburse  the holder of this  Warrant  for all costs and
expenses  (including  legal fees) incurred by such holder in connection with the
enforcement of its rights hereunder.

                (e)     WARRANT  REGISTER.  The Company shall  maintain,  at its
principal executive offices (or such other office or agency of the Company as it
may designate by notice to the holder hereof),  a register for this Warrant,  in
which the Company shall record the name and address of the



                                       11

<PAGE>



person  in whose  name this  Warrant  has been  issued,  as well as the name and
address of each transferee and each prior owner of this Warrant.

                (f)     EXERCISE OR TRANSFER  WITHOUT  REGISTRATION.  If, at the
time of the surrender of this Warrant in connection with any exercise, transfer,
or exchange of this Warrant, this Warrant (or, in the case of any exercise,  the
Warrant Shares issuable hereunder), shall not be registered under the Securities
Act and under  applicable  state  securities  or blue sky laws,  the Company may
require, as a condition of allowing such exercise,  transfer,  or exchange,  (i)
that the holder or transferee of this  Warrant,  as the case may be,  furnish to
the  Company a written  opinion  of  counsel  (which  opinion  shall be in form,
substance   and  scope   customary   for  opinions  of  counsel  in   comparable
transactions)  to the effect that such  exercise,  transfer,  or exchange may be
made without  registration  under the Securities Act and under  applicable state
securities  or blue sky laws (the cost of which shall be borne by the Company if
the Company's  counsel renders such opinion and up to $250 of such cost shall be
borne by the Company if the holder's  counsel  renders such opinion),  (ii) that
the holder or transferee execute and deliver to the Company an investment letter
in form and substance acceptable to the Company and (iii) that the transferee be
an  "ACCREDITED  INVESTOR"  as  defined  in Rule  501(a)  promulgated  under the
Securities  Act.  With respect to any opinion to be provided  pursuant to clause
(i) above,  the holder shall be entitled to request that the  Company's  counsel
render  such  opinion  and the  Company  shall  cause its counsel to render such
opinion if requested by the holder.

                (g)     ADDITIONAL   RESTRICTIONS   ON  EXERCISE  OR   TRANSFER.
Notwithstanding  anything  contained  herein to the contrary,  unless the holder
hereof  delivers a waiver in  accordance  with the last sentence of this Section
7(g),  this Warrant  shall not be  exercisable  by a holder hereof to the extent
(but only to the extent) that, if exercisable by such holder,  such holder would
beneficially  own in excess of 4.99% of the outstanding  shares of Common Stock.
To the extent the above limitation applies,  the determination of whether and to
what extent this Warrant shall be exercisable  vis-a-vis other  securities owned
by such holder shall be in the sole  discretion of the holder and  submission of
this  Warrant for full or partial  exercise  shall be deemed to be the  holder's
determination of whether and the extent to which this Warrant is exercisable, in
each case subject to such aggregate percentage limitation. No prior inability to
exercise  the  Warrant  pursuant  to this  Section  shall have any effect on the
applicability  of the  provisions of this Section with respect to any subsequent
determination  of  exerciseability.  For purposes of the  immediately  preceding
sentence,  beneficial  ownership  shall be determined in accordance with Section
13(d) of the Securities  Exchange Act of 1934, as amended,  and Regulation 13D-G
thereunder.  Except as  provided in the  immediately  succeeding  sentence,  the
restrictions  contained  in this  Section  7(g) may not be amended  without  the
consent  of the holder of this  Warrant  and the  holders  of a majority  of the
Company's then  outstanding  Common Stock.  Notwithstanding  the foregoing,  the
holder  hereof  may waive the  restrictions  set forth in this  Section  7(g) by
written  notice to the  Company  upon not less than  sixty-one  (61) days  prior
notice  (with  such  waiver  taking  effect  only  upon the  expiration  of such
sixty-one (61) day notice period).

        8.      REGISTRATION  RIGHTS.  The initial  holder of this  Warrant (and
certain  assignees  thereof) is  entitled  to the  benefit of such  registration
rights in respect  of the  Warrant  Shares as are set forth in the  Registration
Rights Agreement, dated as of the date hereof, by and between the


                                       12

<PAGE>



Company, the initial holder hereof and the other signatories thereto,  including
the right to assign such rights to certain assignees, as set forth therein.

        9.      NOTICES. Any notices required or permitted to be given under the
terms of this  Warrant  shall be sent by certified  or  registered  mail (return
receipt  requested)  or  delivered  personally  or by  courier  or by  confirmed
telecopy,  and shall be effective  five days after being placed in the mail,  if
mailed,  or upon receipt or refusal of receipt,  if delivered  personally  or by
courier or confirmed telecopy,  in each case addressed to a party. The addresses
for such communications shall be:

                If to the Company:

                SMARTSERV ONLINE, INC.
                One Station Place
                Stamford, CT 06902
                Telecopy:   (203) 353-5962
                Attention:  Chairman of the Board

                With a copy to:

                Parker Chapin Flattau & Klimpl, LLP
                1211 Avenue of the Americas
                New York, NY 10036
                Telecopy: (212) 704-6288
                Attention: Michael J. Shef, Esquire

and if to the  holder,  at such  address as such holder  shall have  provided in
writing to the Company, or at such other address as each such party furnishes by
notice given in accordance with this Section 9.

        10.     GOVERNING LAW;  JURISDICTION.  This Warrant shall be governed by
and construed in accordance with the laws of the State of Delaware applicable to
contracts  made and to be  performed  in the  State  of  Delaware.  The  Company
irrevocably consents to the jurisdiction of the United States federal courts and
the state courts located in the City of New York in the State of New York in any
suit or proceeding based on or arising under this Warrant and irrevocably agrees
that all claims in respect of such suit or proceeding  may be determined in such
courts.  The Company  irrevocably waives the defense of an inconvenient forum to
the  maintenance of such suit or proceeding.  The Company agrees that service of
process  upon the  Company  mailed by first  class mail shall be deemed in every
respect  effective  service  of  process  upon the  Company  in any such suit or
proceeding.  Nothing  herein shall affect the holder's right to serve process in
any  other  manner   permitted   by  law.  The  Company   agrees  that  a  final
non-appealable  judgment in any such suit or proceeding  shall be conclusive and
may be enforced in other  jurisdictions by suit on such judgment or in any other
lawful manner.



                                       13

<PAGE>



        11.     MISCELLANEOUS.

                (a)     AMENDMENTS.  This Warrant and any  provision  hereof may
only be amended by an instrument in writing signed by the Company and the holder
hereof.

                (b)     DESCRIPTIVE  HEADINGS.  The descriptive  headings of the
several  Sections of this Warrant are  inserted for purposes of reference  only,
and shall not  affect  the  meaning  or  construction  of any of the  provisions
hereof.

                (c)     CASHLESS  EXERCISE.   Notwithstanding  anything  to  the
contrary  contained in this Warrant,  if the resale of the Warrant Shares by the
holder is not then registered  pursuant to an effective  registration  statement
under the  Securities  Act,  this Warrant may be exercised at any time after the
first  anniversary  of the date hereof until the end of the  Exercise  Period by
presentation  and  surrender  of this  Warrant to the  Company at its  principal
executive  offices with a written  notice of the holder's  intention to effect a
cashless  exercise,  including a  calculation  of the number of shares of Common
Stock to be issued upon such  exercise in  accordance  with the terms  hereof (a
"CASHLESS EXERCISE"). In the event of a Cashless Exercise, in lieu of paying the
Exercise Price in cash, the holder shall  surrender this Warrant for that number
of shares of Common Stock determined by multiplying the number of Warrant Shares
to which it would  otherwise be entitled by a fraction,  the  numerator of which
shall be the  difference  between the then current Market Price per share of the
Common Stock and the Exercise  Price,  and the denominator of which shall be the
then current Market Price per share of Common Stock.




                  [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK]


                                       14

<PAGE>




        IN WITNESS WHEREOF,  the Company has caused this Warrant to be signed by
its duly authorized officer.

                                         SMARTSERV ONLINE, INC.


                                         By: ________________________
                                             Name:___________________
                                             Title:____________________




                                       15

<PAGE>



                           FORM OF EXERCISE AGREEMENT

         (TO BE EXECUTED BY THE HOLDER IN ORDER TO EXERCISE THE WARRANT)


        The  undersigned  hereby  irrevocably  exercises  the right to  purchase
_____________  of the  shares of  common  stock of  SmartServ  Online,  Inc.,  a
Delaware  corporation (the "COMPANY"),  evidenced by the attached  Warrant,  and
herewith  makes  payment of the  Exercise  Price with  respect to such shares in
full, all in accordance with the conditions and provisions of said Warrant.

        i.      The undersigned agrees not to offer, sell, transfer or otherwise
dispose of any Common Stock  obtained on exercise of the  Warrant,  except under
circumstances that will not result in a violation of the Securities Act of 1933,
as amended,  or any state  securities laws, and agrees that the following legend
may be affixed to the stock  certificate for the Common Stock hereby  subscribed
for if  resale  of  such  Common  Stock  is not  registered  or if  Rule  144 is
unavailable for the immediate resale of such shares:

                THE SECURITIES REPRESENTED BY THIS CERTIFICATE HAVE
                NOT BEEN  REGISTERED  UNDER THE  SECURITIES  ACT OF
                1933,  AS AMENDED,  OR THE  SECURITIES  LAWS OF ANY
                STATE  OF  THE  UNITED   STATES.   THE   SECURITIES
                REPRESENTED  HEREBY  MAY NOT BE  OFFERED OR SOLD IN
                THE ABSENCE OF AN EFFECTIVE  REGISTRATION STATEMENT
                FOR THE SECURITIES UNDER APPLICABLE SECURITIES LAWS
                UNLESS  OFFERED,   SOLD  OR  TRANSFERRED  UNDER  AN
                AVAILABLE    EXEMPTION   FROM   THE    REGISTRATION
                REQUIREMENTS OF THOSE LAWS.

        ii.     The undersigned requests that stock certificates for such shares
be issued, and a Warrant  representing any unexercised portion hereof be issued,
pursuant  to the  Warrant  in  the  name  of the  Holder  and  delivered  to the
undersigned at the address set forth below:

Dated:_________________                      ___________________________________
                                             Signature of Holder

                                             ___________________________________
                                             Name of Holder (Print)

                                             Address:
                                             ___________________________________

                                             ___________________________________

                                             ___________________________________

                                       

<PAGE>


                               FORM OF ASSIGNMENT


               FOR VALUE RECEIVED,  the undersigned hereby sells,  assigns,  and
transfers  all the  rights of the  undersigned  under the within  Warrant,  with
respect  to the  number  of shares of Common  Stock  covered  thereby  set forth
hereinbelow, to:

Name of Assignee                    Address                        No. of Shares
- ----------------                    -------                        -------------






,   and   hereby   irrevocably    constitutes   and   appoints    ______________
________________________  as agent and attorney-in-fact to transfer said Warrant
on the books of the within-named corporation, with full power of substitution in
the premises.


Dated: _____________________, ____,

In the presence of

__________________________

                                       Name: ____________________________


                                     Signature: ______________________________
                                     Title of Signing Officer or Agent (if any):

                                     Address:  _______________________________

                                               _______________________________

                                               _______________________________

                                     Note:  The above signature should
                                            correspond exactly with the name 
                                            on the face of the within Warrant.








       VOID AFTER 5:00 P.M. NEW YORK CITY
       TIME ON SEPTEMBER 29, 2002
       (UNLESS EXTENDED PURSUANT TO SECTION 2 HEREOF)

       THIS  WARRANT  AND THE  SHARES  ISSUABLE  UPON  EXERCISE  OF THIS
       WARRANT  HAVE NOT BEEN  REGISTERED  UNDER THE  SECURITIES  ACT OF
       1933, AS AMENDED (THE  "SECURITIES  ACT"), OR THE SECURITIES LAWS
       OF ANY  STATE.  THE  SECURITIES  REPRESENTED  HEREBY  MAY  NOT BE
       OFFERED,  SOLD OR OTHERWISE TRANSFERRED UNLESS THE SECURITIES ARE
       REGISTERED   UNDER  THE  SECURITIES  ACT  AND  APPLICABLE   STATE
       SECURITIES  LAWS,  OR ANY SUCH  OFFER,  SALE OR  TRANSFER IS MADE
       PURSUANT  TO  AN  AVAILABLE   EXEMPTION  FROM  THE   REGISTRATION
       REQUIREMENTS OF THOSE LAWS.


Date: September 29, 1997                             Right to Purchase 3,555,555
                                                     Shares of Common Stock

                             SMARTSERV ONLINE, INC.
                             STOCK PURCHASE WARRANT

        THIS  CERTIFIES  THAT,  for  value  received,   Bruno  Guazzoni  or  his
registered  assigns,  is entitled to purchase  from  SmartServ  Online,  Inc., a
Delaware  corporation (the  "COMPANY"),  at any time or from time to time during
the period specified in Section 2 hereof,  Three Million Five Hundred Fifty-Five
Thousand Five Hundred Fifty-Five (3,555,555) fully paid and nonassessable shares
of the Company's common stock, par value $.01 per share ("COMMON STOCK"),  at an
exercise price per share equal to $1.125 (the "EXERCISE  PRICE").  The number of
shares of Common Stock  purchasable  hereunder  (the  "WARRANT  SHARES") and the
Exercise Price are subject to adjustment as provided in Section 4 hereof.

        This  Warrant  is  subject  to  the  following  terms,  provisions,  and
conditions:

        1.      MANNER  OF  EXERCISE;  ISSUANCE  OF  CERTIFICATES;  PAYMENT  FOR
SHARES.  Subject to the provisions hereof,  including,  without limitation,  the
limitations  contained in Section 7 hereof, this Warrant may be exercised by the
holder hereof,  in whole or in part, by the surrender of this Warrant,  together
with a completed  exercise  agreement in the form attached hereto (the "EXERCISE
AGREEMENT"),  to the Company during normal business hours on any business day at
the Company's principal executive offices (or such other office or agency of the
Company  as it may  designate  by notice  to the  holder  hereof),  and upon (i)
payment to the Company in cash,  by certified or official  bank check or by wire
transfer for the account of the Company,  of the Exercise  Price for the Warrant
Shares specified in the Exercise Agreement or (ii) if the holder is effectuating
a Cashless  Exercise  (as defined in Section  11(c)  below)  pursuant to Section
11(c)  hereof,  delivery  to the  Company of a written  notice of an election to
effect a Cashless Exercise for the Warrant Shares specified in the



<PAGE>



Exercise Agreement. The Warrant Shares so purchased shall be deemed to be issued
to the holder  hereof or such  holder's  designee,  as the record  owner of such
shares, as of the close of business on the date on which this Warrant shall have
been surrendered,  the completed  Exercise  Agreement shall have been delivered,
and  payment  shall have been made for such shares as set forth  above.  Certifi
cates for the Warrant Shares so purchased,  representing the aggregate number of
shares  specified  in the Exercise  Agreement,  shall be delivered to the holder
hereof within a reasonable time, not exceeding two (2) business days, after this
Warrant shall have been so exercised (the "DELIVERY  PERIOD").  The certificates
so delivered  shall be in such  denominations  as may be requested by the holder
hereof and shall be  registered in the name of such holder or such other name as
shall be  designated by such holder.  If this Warrant shall have been  exercised
only in part, then,  unless this Warrant has expired,  the Company shall, at its
expense,  at the time of delivery of such certificates,  deliver to the holder a
new Warrant representing the number of shares with respect to which this Warrant
shall not then have been exercised.

        If, at any time,  a holder of this  Warrant  submits  this  Warrant,  an
Exercise  Agreement and payment to the Company of the Exercise Price for each of
the Warrant Shares specified in the Exercise Agreement  (including pursuant to a
Cashless Exercise), and the Company fails for any reason to deliver, on or prior
to the fourth  business day following the expiration of the Delivery  Period for
such  exercise,  the  number of shares  of Common  Stock to which the  holder is
entitled upon such exercise (an "EXERCISE DEFAULT"),  then the Company shall pay
to the holder payments  ("EXERCISE DEFAULT PAYMENTS") for an Exercise Default in
the amount of (a) (N/365),  multiplied by (b) the difference  between the Market
Price (as defined in Section 4(l)(ii) hereof) on the date the Exercise Agreement
giving rise to the Exercise  Default is transmitted in accordance with Section 1
(the  "EXERCISE  DEFAULT DATE") less the Exercise  Price,  multiplied by (c) the
number of  shares of Common  Stock  the  Company  failed to so  deliver  in such
Exercise  Default,  multiplied by (d) .24, where N = the number of days from the
Exercise  Default Date to the date that the Company effects the full exercise of
this  Warrant  which gave rise to the  Exercise  Default.  The accrued  Exercise
Default  Payment  for  each  calendar  month  shall  be paid in cash or shall be
convertible into Common Stock at the Exercise Price, at the holder's option,  as
follows:

                (a)     In the event holder elects to take such payment in cash,
cash  payment  shall be made to  holder  by the  fifth  (5th)  day of the  month
following the month in which it has accrued; and

                (b)     In the  event  holder  elects to take  such  payment  in
Common  Stock,  the holder may convert such payment  amount into Common Stock at
the Exercise  Price (as in effect at the time of  conversion)  at any time after
the fifth (5th) day of the month following the month in which it has accrued.

                Nothing  herein shall limit the holder's  right to pursue actual
damages for the Company's  failure to maintain a sufficient number of authorized
shares of Common Stock as required pursuant to the terms of Section 3(b) hereof,
or to otherwise  issue  shares of Common Stock upon  exercise of this Warrant in
accordance with the terms hereof, and each holder shall have the 



                                        2

<PAGE>




right to pursue all remedies  available at law or in equity  (including a decree
of specific performance and/or injunctive relief).

        2.      PERIOD OF EXERCISE.  This Warrant is  exercisable at any time or
from time to time on or after the date  hereof  and before  5:00 p.m.,  New York
City time,  on the fifth (5th)  anniversary  of the date  hereof (the  "EXERCISE
PERIOD"). The Exercise Period shall automatically be extended by one (1) day for
each day on which the Company  does not have a number of shares of Common  Stock
reserved  for  issuance  upon  exercise  hereof at least  equal to the number of
shares of Common Stock issuable upon exercise hereof.

        3.      CERTAIN AGREEMENTS OF THE COMPANY.  The Company hereby covenants
and agrees as follows:

                (a)     SHARES TO BE FULLY PAID. All Warrant  Shares will,  upon
issuance in accordance with the terms of this Warrant, be validly issued,  fully
paid, and nonassessable and free from all taxes, liens, claims and encumbrances.

                (b)     RESERVATION OF SHARES.  During the Exercise Period,  the
Company  shall at all times have  authorized,  and  reserved  for the purpose of
issuance upon exercise of this Warrant, a suf ficient number of shares of Common
Stock to provide for the exercise of this Warrant.

                (c)     LISTING.  The Company shall promptly  secure the listing
of the shares of Common Stock  issuable  upon exercise of this Warrant upon each
national  securities  exchange or automated quotation system, if any, upon which
shares of Common  Stock are then  listed or become  listed  (subject to official
notice of issuance upon exercise of this Warrant) and shall maintain, so long as
any other shares of Common Stock shall be so listed,  such listing of all shares
of Common Stock from time to time  issuable  upon the exercise of this  Warrant;
and the Company shall so list on each national  securities exchange or automated
quotation  system,  as the case may be, and shall  maintain such listing of, any
other shares of capital stock of the Company  issuable upon the exercise of this
Warrant if and so long as any  shares of the same class  shall be listed on such
national securities exchange or automated quotation system.

                (d)     CERTAIN  ACTIONS  PROHIBITED.  The Company  will not, by
amendment  of its  charter or through  any  reorganization,  transfer of assets,
consolidation,  merger,  dissolution,  issue or sale of securities, or any other
voluntary action, avoid or seek to avoid the observance or performance of any of
the terms to be observed or performed by it hereunder,  but will at all times in
good faith assist in the carrying out of all the  provisions of this Warrant and
in the taking of all such action as may reasonably be requested by the holder of
this  Warrant in order to protect the  exercise  privilege of the holder of this
Warrant  against  dilution or other  impairment,  consistent  with the tenor and
purpose of this Warrant.  Without limiting the generality of the foregoing,  the
Company  (i) will not  increase  the par value of any  shares  of  Common  Stock
receivable  upon the exercise of this Warrant  above the Exercise  Price then in
effect,  and (ii) will take all such actions as may be necessary or  appropriate
in  order  that the  Company  may  validly  and  legally  issue  fully  paid and
nonassessable shares of Common Stock upon the exercise of this Warrant.


                                        3

<PAGE>


                (e)     SUCCESSORS  AND  ASSIGNS.  This  Warrant will be binding
upon  any  entity  succeeding  to  the  Company  by  merger,  consolidation,  or
acquisition of all or substantially all of the Company's assets.

                (f)     BLUE SKY LAWS. The Company shall,  on or before the date
of issuance  of any  Warrant  Shares,  take such  actions as the  Company  shall
reasonably  determine are necessary to qualify the Warrant Shares for, or obtain
exemption  for the Warrant  Shares for,  sale to the holder of this Warrant upon
the exercise hereof under applicable securities or "blue sky" laws of the states
of the United States,  and shall provide evidence of any such action so taken to
the holder of this  Warrant  prior to such  date;  provided,  however,  that the
Company  shall not be  required  to qualify as a foreign  corporation  or file a
general consent to service of process in any such jurisdiction.

        4.      ANTIDILUTION   PROVISIONS.   During  the  Exercise  Period,  the
Exercise  Price and the number of Warrant  Shares shall be subject to adjustment
from time to time as provided in this Section 4.

        In the event  that any  adjustment  of the  Exercise  Price as  required
herein results in a fraction of a cent,  such Exercise Price shall be rounded up
or down to the nearest cent.

                (a)     ADJUSTMENT  OF EXERCISE  PRICE AND NUMBER OF SHARES UPON
ISSUANCE OF COMMON STOCK. Except as otherwise provided in Sections 4(c) and 4(e)
hereof, if and whenever after the initial issuance of this Warrant,  the Company
issues or sells,  or in  accordance  with  Section 4(b) hereof is deemed to have
issued  or sold,  any  shares  of Common  Stock  for no  consideration  or for a
consideration  per share less than the Market  Price on the date of  issuance (a
"DILUTIVE ISSUANCE"), then effective immediately upon the Dilutive Issuance, the
Exercise Price will be adjusted in accordance with the following formula:

                             E'   =   E    x       O + P/M
                                              ----------------
                                                    CSDO

                where:

                E'     =    the adjusted Exercise Price;
                E      =    the then current Exercise Price;
                M      =    the then current Market Price (as defined in Section
                            4(l)(ii));
                O      =    the number of shares of Common Stock outstanding 
                            immediately prior to the Dilutive Issuance;
                P      =    the aggregate consideration, calculated as set forth
                            in Section 4(b) hereof, received by the Company upon
                            such Dilutive Issuance; and
                CSDO   =    the total  number of shares of Common Stock Deemed 
                            Outstanding (as defined in Section 4(l)(i)) 
                            immediately after the Dilutive Issuance.

                (b)     EFFECT ON EXERCISE PRICE OF CERTAIN EVENTS. For purposes
of  determining  the adjusted  Exercise  Price under  Section  4(a) hereof,  the
following will be applicable:



                                        4

<PAGE>


                        (i) ISSUANCE OF RIGHTS OR OPTIONS. If the Company in any
manner  issues  or  grants  any  warrants,  rights or  options,  whether  or not
immediately  exercisable,  to subscribe for or to purchase Common Stock or other
securities  exercisable,  convertible  into or  exchangeable  for  Common  Stock
("CONVERTIBLE SECURITIES") (such warrants, rights and options to purchase Common
Stock or Convertible  Securities are  hereinafter  referred to as "OPTIONS") and
the price per share for which Common Stock is issuable upon the exercise of such
Options is less than the Market  Price on the date of  issuance  ("BELOW  MARKET
OPTIONS"), then the maximum total number of shares of Common Stock issuable upon
the  exercise  of  all  such  Below  Market  Options  (assuming  full  exercise,
conversion or exchange of Convertible Securities, if applicable) will, as of the
date of the  issuance  or grant of such Below  Market  Options,  be deemed to be
outstanding  and to have been  issued and sold by the Company for such price per
share.  For purposes of the preceding  sentence,  the "price per share for which
Common  Stock is issuable  upon the  exercise of such Below  Market  Options" is
determined by dividing (i) the total amount,  if any,  received or receivable by
the  Company as  consideration  for the  issuance  or granting of all such Below
Market Options,  plus the minimum aggregate amount of additional  consideration,
if any,  payable to the  Company  upon the  exercise  of all such  Below  Market
Options,  plus, in the case of Convertible Securities issuable upon the exercise
of such  Below  Market  Options,  the  minimum  aggregate  amount of  additional
consideration  payable upon the exercise,  conversion or exchange thereof at the
time such  Convertible  Securities  first  become  exercisable,  convertible  or
exchangeable,  by (ii) the  maximum  total  number of  shares  of  Common  Stock
issuable  upon the  exercise of all such Below  Market  Options  (assuming  full
conversion of Convertible Securities,  if applicable).  No further adjustment to
the  Exercise  Price will be made upon the actual  issuance of such Common Stock
upon the exercise of such Below Market Options or upon the exercise,  conversion
or exchange  of  Convertible  Securities  issuable  upon  exercise of such Below
Market Options.

                        (ii) ISSUANCE OF CONVERTIBLE SECURITIES.

                                (A) If the Company in any manner issues or sells
any Convertible  Securities,  whether or not immediately convertible (other than
where the same are  issuable  upon the  exercise of  Options)  and the price per
share for which  Common  Stock is issuable  upon such  exercise,  conversion  or
exchange (as determined  pursuant to Section  4(b)(ii)(B) if applicable) is less
than the Market Price on the date of issuance,  then the maximum total number of
shares of Common Stock issuable upon the exercise, conversion or exchange of all
such  Convertible  Securities  will,  as of the  date  of the  issuance  of such
Convertible Securities,  be deemed to be outstanding and to have been issued and
sold by the Company for such price per share.  For the purposes of the preceding
sentence,  the "price per share for which  Common  Stock is  issuable  upon such
exercise,  conversion  or  exchange"  is  determined  by dividing  (i) the total
amount,  if any,  received or receivable by the Company as consideration for the
issuance or sale of all such Convertible Securities,  plus the minimum aggregate
amount of  additional  consideration,  if any,  payable to the Company  upon the
exercise, conversion or exchange thereof at the time such Convertible Securities
first become exercisable, convertible or exchangeable, by (ii) the maximum total
number of shares of Common  Stock  issuable  upon the  exercise,  conversion  or
exchange  of all such  Convertible  Securities.  No  further  adjustment  to the
Exercise  Price will be made upon the actual  issuance of such Common Stock upon
exercise, conversion or exchange of such Convertible Securities.



                                        5

<PAGE>


                                (B) If the Company in any manner issues or sells
any Convertible  Securities  with a fluctuating  conversion or exercise price or
exchange ratio (a "VARIABLE  RATE  CONVERTIBLE  SECURITY"),  then the "price per
share for which  Common  Stock is issuable  upon such  exercise,  conversion  or
exchange" for purposes of the calculation  contemplated  by Section  4(b)(ii)(A)
shall be deemed to be the  lowest  price per  share  which  would be  applicable
(assuming all holding period and other conditions to any discounts  contained in
such  Convertible  Security have been satisfied) if the Market Price on the date
of issuance of such  Convertible  Security  was 75% of the Market  Price on such
date (the "ASSUMED VARIABLE MARKET PRICE").  Further, if the Market Price at any
time or times  thereafter is less than or equal to the Assumed  Variable  Market
Price last used for making any  adjustment  under this Section 4 with respect to
any Variable Rate  Convertible  Security,  the Exercise  Price in effect at such
time shall be readjusted  to equal the Exercise  Price which would have resulted
if the Assumed  Variable  Market  Price at the time of issuance of the  Variable
Rate Convertible  Security had been 75% of the Market Price existing at the time
of the adjustment required by this sentence.

                        (iii)  CHANGE IN OPTION  PRICE OR  CONVERSION  RATE.  If
there is a change  at any time in (i) the  amount  of  additional  consideration
payable to the  Company  upon the  exercise of any  Options;  (ii) the amount of
additional  consideration,  if any,  payable to the Company  upon the  exercise,
conversion or exchange of any Convertible Securities; or (iii) the rate at which
any Convertible Securities are convertible into or exchangeable for Common Stock
(in each such  case,  other than under or by reason of  provisions  designed  to
protect  against  dilution),  the  Exercise  Price in effect at the time of such
change will be readjusted to the Exercise  Price which would have been in effect
at such  time had such  Options  or  Convertible  Securities  still  outstanding
provided for such changed  additional  consideration or changed conversion rate,
as the case may be, at the time initially granted, issued or sold.

                        (iv)  TREATMENT  OF  EXPIRED   OPTIONS  AND  UNEXERCISED
CONVERTIBLE  SECURITIES.  If, in any case,  the total number of shares of Common
Stock  issuable  upon  exercise of any Option or upon  exercise,  conversion  or
exchange of any Convertible Securities is not, in fact, issued and the rights to
exercise  such  Option or to  exercise,  convert or  exchange  such  Convertible
Securities  shall have expired or terminated,  the Exercise Price then in effect
will be readjusted to the Exercise  Price which would have been in effect at the
time  of  such   expiration  or  termination  had  such  Option  or  Convertible
Securities,  to the extent  outstanding  immediately prior to such expiration or
termination  (other  than in respect  of the  actual  number of shares of Common
Stock issued upon exercise or conversion thereof), never been issued.

                        (v) CALCULATION OF CONSIDERATION RECEIVED. If any Common
Stock, Options or Convertible  Securities are issued,  granted or sold for cash,
the  consideration  received  therefor  for purposes of this Warrant will be the
amount  received  by  the  Company  therefor,  before  deduction  of  reasonable
commissions,  underwriting  discounts or allowances or other reasonable expenses
paid or incurred by the Company in connection with such issuance, grant or sale.
In case any Common Stock,  Options or Convertible  Securities are issued or sold
for a consideration part or all of which shall be other than cash, the amount of
the  consideration  other than cash  received  by the  Company  will be the fair
market value of such consideration,  except where such consideration 


                                        6

<PAGE>



consists of securities,  in which case the amount of  consideration  received by
the Company will be the Market Price thereof as of the date of receipt.  In case
any Common Stock,  Options or  Convertible  Securities  are issued in connection
with  any  merger  or  consolidation  in  which  the  Company  is the  surviving
corporation,  the amount of consideration therefor will be deemed to be the fair
market value of such portion of the net assets and business of the non-surviving
corporation  as is  attributable  to such Common Stock,  Options or  Convertible
Securities, as the case may be. The fair market value of any consideration other
than cash or securities will be determined in good faith by an investment banker
or other appropriate expert of national  reputation  selected by the Company and
reasonably  acceptable to the holder hereof, with the costs of such appraisal to
be borne by the Company.

                        (vi)  EXCEPTIONS  TO ADJUSTMENT  OF EXERCISE  PRICE.  No
adjustment  to the  Exercise  Price  will be made (i) upon the  exercise  of any
warrants,  options or convertible  securities issued and outstanding on the date
hereof in accordance  with the terms of such  securities  as of such date;  (ii)
upon the grant or  exercise  of any stock or  options  which  may  hereafter  be
granted or exercised under any employee benefit plan of the Company now existing
or to be  implemented  in the future,  so long as the  issuance of such stock or
options is approved by a majority  of the  non-employee  members of the Board of
Directors  of the  Company  or a  majority  of the  members  of a  committee  of
non-employee  directors established for such purpose; or (iii) upon the issuance
of any  securities in connection  with that certain  offering of Prepaid  Common
Stock Purchase Warrants in the aggregate amount of up to $4,000,000.

                (c)     SUBDIVISION  OR  COMBINATION  OF  COMMON  STOCK.  If the
Company, at any time after the initial issuance of this Warrant,  subdivides (by
any   stock   split,   stock   dividend,    recapitalization,    reorganization,
reclassification  or otherwise) its shares of Common Stock into a greater number
of shares,  then, after the date of record for effecting such  subdivision,  the
Exercise  Price  in  effect  immediately  prior  to  such  subdivision  will  be
proportionately  reduced. If the Company, at any time after the initial issuance
of  this   Warrant,   combines  (by  reverse   stock  split,   recapitalization,
reorganization, reclassification or otherwise) its shares of Common Stock into a
smaller  number of shares,  then,  after the date of record for  effecting  such
combination,  the Exercise Price in effect immediately prior to such combination
will be proportionately increased.

                (d)     ADJUSTMENT IN NUMBER OF SHARES.  Upon each adjustment of
the Exercise  Price  pursuant to the provisions of this Section 4, the number of
shares of Common Stock  issuable upon exercise of this Warrant shall be adjusted
by multiplying a number equal to the Exercise Price in effect  immediately prior
to such  adjustment  by the  number  of shares of  Common  Stock  issuable  upon
exercise of this Warrant  immediately  prior to such adjustment and dividing the
product so obtained by the adjusted Exercise Price.

                (e)     CONSOLIDATION,   MERGER   OR   SALE.   In  case  of  any
consolidation  of the  Company  with,  or merger of the  Company  into any other
corporation, or in case of any sale or conveyance of all or substantially all of
the assets of the  Company  other  than in  connection  with a plan of  complete
liquidation  of the  Company  at any time  after the  initial  issuance  of this
Warrant,  then  as  a  condition  of  such  consolidation,  merger  or  sale  or
conveyance,  adequate  provision will be made whereby the 


                                        7

<PAGE>



holder of this Warrant will have the right to acquire and receive upon  exercise
of this  Warrant in lieu of the shares of Common Stock  immediately  theretofore
acquirable upon the exercise of this Warrant,  such shares of stock,  securities
or assets as may be issued or payable  with  respect to or in  exchange  for the
number  of  shares  of  Common  Stock  immediately  theretofore  acquirable  and
receivable upon exercise of this Warrant had such consolidation,  merger or sale
or  conveyance  not  taken  place.  In any such  case,  the  Company  will  make
appropriate  provision  to insure that the  provisions  of this Section 4 hereof
will  thereafter  be applicable as nearly as may be in relation to any shares of
stock or securities  thereafter  deliverable  upon the exercise of this Warrant.
The  Company  will not effect any  consolidation,  merger or sale or  conveyance
unless prior to the consummation  thereof,  the successor  corporation (if other
than the  Company)  assumes by written  instrument  the  obligations  under this
Section 4 and the  obligations  to deliver to the  holder of this  Warrant  such
shares of stock,  securities  or assets  as, in  accordance  with the  foregoing
provisions, the holder may be entitled to acquire.

                (f)     DISTRIBUTION  OF  ASSETS.  In  case  the  Company  shall
declare or make any distribution of its assets (or rights to acquire its assets)
to  holders  of Common  Stock as a  dividend,  by way of return  of  capital  or
otherwise (including any dividend or distribution to the Company's  shareholders
of  cash or  shares  (or  rights  to  acquire  shares)  of  capital  stock  of a
subsidiary) (a  "DISTRIBUTION"),  at any time after the initial issuance of this
Warrant, then the holder of this Warrant shall be entitled upon exercise of this
Warrant  for the  purchase of any or all of the shares of Common  Stock  subject
hereto,  to receive the amount of such assets (or rights)  which would have been
payable to the holder had such  holder  been the holder of such shares of Common
Stock on the record date for the determination of shareholders  entitled to such
Distribution.

                (g)     NOTICE OF  ADJUSTMENT.  Upon the occurrence of any event
which  requires any  adjustment of the Exercise  Price,  then,  and in each such
case, the Company shall give notice thereof to the holder of this Warrant, which
notice shall state the Exercise  Price  resulting  from such  adjustment and the
increase or decrease in the number of Warrant  Shares  purchasable at such price
upon exercise,  setting forth in reasonable detail the method of calculation and
the facts  upon which  such  calculation  is based.  Such  calculation  shall be
certified by the chief financial officer of the Company.

                (h)     MINIMUM  ADJUSTMENT OF EXERCISE  PRICE. No adjustment of
the  Exercise  Price shall be made in an amount of less than 1% of the  Exercise
Price in effect at the time such  adjustment  is otherwise  required to be made,
but any such lesser adjustment shall be carried forward and shall be made at the
time and together with the next subsequent  adjustment which,  together with any
adjustments  so  carried  forward,  shall  amount  to not  less  than 1% of such
Exercise Price.

                (i)     NO FRACTIONAL  SHARES.  No  fractional  shares of Common
Stock are to be issued upon the exercise of this Warrant,  but the Company shall
pay a cash  adjustment in respect of any fractional  share which would otherwise
be issuable  in an amount  equal to the same  fraction of the Market  Price of a
share of Common Stock on the date of such exercise.



                                        8

<PAGE>




                (j)     OTHER NOTICES. In case at any time:

                        (i) the  Company  shall  declare any  dividend  upon the
Common  Stock  payable  in  shares  of  stock of any  class  or make  any  other
distribution  (other  than  dividends  or  distributions  payable in cash out of
retained  earnings  consistent with the Company's past practices with respect to
declaring  dividends  and  making  distributions)  to the  holders of the Common
Stock;

                        (ii) the Company shall offer for  subscription  pro rata
to the holders of the Common Stock any  additional  shares of stock of any class
or other rights;

                        (iii) there shall be any capital  reorganization  of the
Company,  or reclassification of the Common Stock, or consolidation or merger of
the Company with or into, or sale of all or substantially  all of its assets to,
another corporation or entity; or

                        (iv)  there   shall  be  a  voluntary   or   involuntary
dissolution, liquidation or winding-up of the Company;

then,  in each such case,  the Company  shall give to the holder of this Warrant
(a) notice of the date on which the books of the Company shall close or a record
shall be taken for  determining  the holders of Common Stock entitled to receive
any such dividend,  distribution,  or subscription rights or for determining the
holders of Common Stock entitled to vote in respect of any such  reorganization,
reclassification,  consolidation,  merger,  sale,  dissolution,  liquidation  or
winding-up  and (b) in the  case of any such  reorganization,  reclassification,
consolidation,  merger, sale, dissolution,  liquidation or winding-up, notice of
the date (or,  if not then  known,  a  reasonable  approximation  thereof by the
Company) when the same shall take place. Such notice shall also specify the date
on which the holders of Common Stock shall be entitled to receive such dividend,
distribution, or subscription rights or to exchange their Common Stock for stock
or  other  securities  or  property   deliverable   upon  such   reorganization,
reclassification,  consolidation,  merger, sale,  dissolution,  liquidation,  or
winding-up, as the case may be. Such notice shall be given at least seventy-five
(75) days prior to the record date or the date on which the Company's  books are
closed in respect thereto. Failure to give any such notice or any defect therein
shall not affect the  validity of the  proceedings  referred to in clauses  (i),
(ii), (iii) and (iv) above.

                (k)     CERTAIN  EVENTS.  If,  at any  time  after  the  initial
issuance  of this  Warrant,  any event  occurs of the type  contemplated  by the
adjustment  provisions of this Section 4 but not expressly  provided for by such
provisions,  the  Company  will give notice of such event as provided in Section
4(g)  hereof,  and the  Company's  Board of Directors  will make an  appropriate
adjustment  in the  Exercise  Price and the  number  of  shares of Common  Stock
acquirable  upon exercise of this Warrant so that the rights of the holder shall
be neither enhanced nor diminished by such event.




                                        9

<PAGE>



                (l)     CERTAIN DEFINITIONS.

                        (i) "COMMON  STOCK  DEEMED  OUTSTANDING"  shall mean the
number of shares of Common Stock actually  outstanding  (not including shares of
Common Stock held in the treasury of the  Company),  plus (x) in the case of any
adjustment  required by Section 4(a) resulting from the issuance of any Options,
the maximum total number of shares of Common Stock issuable upon the exercise of
the Options for which the  adjustment  is required  (including  any Common Stock
issuable  upon  the  conversion  of  Convertible  Securities  issuable  upon the
exercise of such  Options),  and (y) in the case of any  adjustment  required by
Section 4(a)  resulting  from the issuance of any  Convertible  Securities,  the
maximum  total  number of shares of Common  Stock  issuable  upon the  exercise,
conversion or exchange of the Convertible Securities for which the adjustment is
required, as of the date of issuance of such Convertible Securities, if any.

                        (ii)  "MARKET  PRICE,"  as of any  date,  (i)  means the
                average of the closing bid prices for the shares of Common Stock
as  reported  on the  Nasdaq  SmallCap  Market by  Bloomberg  Financial  Markets
("BLOOMBERG")  for the five (5) consecutive  trading days immediately  preceding
such date, or (ii) if the Nasdaq  SmallCap  Market is not the principal  trading
market  for the  shares of Common  Stock,  the  average  of the last bid  prices
reported by  Bloomberg  on the  principal  trading  market for the Common  Stock
during the same period,  or, if there is no bid price for such period,  the last
sales price reported by Bloomberg for such period,  or (iii) if the foregoing do
not apply,  the last closing bid price of such security in the  over-the-counter
market on the pink  sheets or  bulletin  board for such  security as reported by
Bloomberg, or if no closing bid price is so reported for such security, the last
closing trade price of such security as reported by Bloomberg, or (iv) if market
value cannot be calculated as of such date on any of the  foregoing  bases,  the
Market Price shall be the average fair market value as reasonably  determined by
an investment banking firm selected by the Company and reasonably  acceptable to
the holder,  with the costs of the  appraisal  to be borne by the  Company.  The
manner of  determining  the Market  Price of the  Common  Stock set forth in the
foregoing  definition  shall apply with respect to any other security in respect
of which a determination as to market value must be made hereunder.

                        (iii)  "COMMON  STOCK," for  purposes of this Section 4,
includes  the  Common  Stock and any  additional  class of stock of the  Company
having no preference as to dividends or distributions  on liquidation,  provided
that the shares  purchasable  pursuant to this Warrant shall include only Common
Stock,  par  value  $.01  per  share,  in  respect  of  which  this  Warrant  is
exercisable,  or shares  resulting  from any  subdivision or combination of such
Common  Stock,  or  in  the  case  of  any   reorganization,   reclassification,
consolidation,  merger,  or sale of the  character  referred to in Section  4(e)
hereof, the stock or other securities or property provided for in such Section.

        5.      ISSUE TAX. The issuance of certificates  for Warrant Shares upon
the exercise of this Warrant shall be made without  charge to the holder of this
Warrant or such shares for any issuance  tax or other costs in respect  thereof,
provided  that the  Company  shall not be  required  to pay any tax which may be
payable in respect of any transfer  involved in the issuance and delivery of any
certificate in a name other than the holder of this Warrant.



                                       10

<PAGE>



        6.      NO RIGHTS OR LIABILITIES  AS A  SHAREHOLDER.  This Warrant shall
not  entitle  the  holder  hereof  to any  voting  rights  or other  rights as a
shareholder  of the Company.  No provision  of this  Warrant,  in the absence of
affirmative  action by the holder hereof to purchase Warrant Shares, and no mere
enumeration herein of the rights or privileges of the holder hereof,  shall give
rise to any liability of such holder for the Exercise  Price or as a shareholder
of the  Company,  whether  such  liability  is  asserted  by the  Company  or by
creditors of the Company.

        7.      TRANSFER, EXCHANGE, REDEMPTION AND REPLACEMENT OF WARRANT.

                (a)     RESTRICTION  ON  TRANSFER.  This  Warrant and the rights
granted  to the  holder  hereof  are  transferable,  in whole  or in part,  upon
surrender of this Warrant,  together with a properly executed  assignment in the
form  attached  hereto,  at the office or agency of the  Company  referred to in
Section 7(e) below, provided,  however, that any transfer or assignment shall be
subject to the conditions  set forth in Sections 7(f) and (g) hereof.  Until due
presentment  for  registration  of  transfer  on the books of the  Company,  the
Company may treat the  registered  holder  hereof as the owner and holder hereof
for all  purposes,  and the  Company  shall not be affected by any notice to the
contrary.

                (b)     WARRANT EXCHANGEABLE FOR DIFFERENT  DENOMINATIONS.  This
Warrant is  exchangeable,  upon the surrender hereof by the holder hereof at the
office or agency of the  Company  referred  to in Section  7(e)  below,  for new
Warrants of like tenor of different denominations  representing in the aggregate
the  right to  purchase  the  number of  shares  of  Common  Stock  which may be
purchased  hereunder,  each of such  new  Warrants  to  represent  the  right to
purchase  such number of shares as shall be  designated  by the holder hereof at
the time of such surrender.

                (c)     REPLACEMENT   OF  WARRANT.   Upon  receipt  of  evidence
reasonably  satisfactory  to the  Company of the loss,  theft,  destruction,  or
mutilation  of this  Warrant  and,  in the  case of any  such  loss,  theft,  or
destruction,  upon delivery of an indemnity agreement reasonably satisfactory in
form and amount to the  Company,  or, in the case of any such  mutilation,  upon
surrender and cancellation of this Warrant,  the Company,  at its expense,  will
execute and deliver, in lieu thereof, a new Warrant of like tenor.

                (d)     CANCELLATION; PAYMENT OF EXPENSES. Upon the surrender of
this Warrant in  connection  with any  transfer,  exchange,  or  replacement  as
provided  in this  Section 7, this  Warrant  shall be  promptly  canceled by the
Company.  The Company shall pay all taxes (other than securities transfer taxes)
and all other  expenses  (other  than legal  expenses,  if any,  incurred by the
Holder or transferees)  and charges payable in connection with the  preparation,
execution,  and  delivery  of Warrants  pursuant to this  Section 7. The Company
shall  indemnify  and  reimburse  the holder of this  Warrant  for all costs and
expenses  (including  legal fees) incurred by such holder in connection with the
enforcement of its rights hereunder.

                (e)     WARRANT  REGISTER.  The Company shall  maintain,  at its
principal executive offices (or such other office or agency of the Company as it
may designate by notice to the holder hereof),  a register for this Warrant,  in
which the Company  shall record the name and address of the 


                                       11

<PAGE>



person  in whose  name this  Warrant  has been  issued,  as well as the name and
address of each transferee and each prior owner of this Warrant.

                (f)     EXERCISE OR TRANSFER  WITHOUT  REGISTRATION.  If, at the
time of the surrender of this Warrant in connection with any exercise, transfer,
or exchange of this Warrant, this Warrant (or, in the case of any exercise,  the
Warrant Shares issuable hereunder), shall not be registered under the Securities
Act and under  applicable  state  securities  or blue sky laws,  the Company may
require, as a condition of allowing such exercise,  transfer,  or exchange,  (i)
that the holder or transferee of this  Warrant,  as the case may be,  furnish to
the  Company a written  opinion  of  counsel  (which  opinion  shall be in form,
substance   and  scope   customary   for  opinions  of  counsel  in   comparable
transactions)  to the effect that such  exercise,  transfer,  or exchange may be
made without  registration  under the Securities Act and under  applicable state
securities  or blue sky laws (the cost of which shall be borne by the Company if
the Company's  counsel renders such opinion and up to $250 of such cost shall be
borne by the Company if the holder's  counsel  renders such opinion),  (ii) that
the holder or transferee execute and deliver to the Company an investment letter
in form and substance acceptable to the Company and (iii) that the transferee be
an  "ACCREDITED  INVESTOR"  as  defined  in Rule  501(a)  promulgated  under the
Securities  Act.  With respect to any opinion to be provided  pursuant to clause
(i) above,  the holder shall be entitled to request that the  Company's  counsel
render  such  opinion  and the  Company  shall  cause its counsel to render such
opinion if requested by the holder.

                (g)     ADDITIONAL   RESTRICTIONS   ON  EXERCISE  OR   TRANSFER.
Notwithstanding  anything  contained  herein to the contrary,  unless the holder
hereof  delivers a waiver in  accordance  with the last sentence of this Section
7(g),  this Warrant  shall not be  exercisable  by a holder hereof to the extent
(but only to the extent) that, if exercisable by such holder,  such holder would
beneficially  own in excess of 4.99% of the outstanding  shares of Common Stock.
To the extent the above limitation applies,  the determination of whether and to
what extent this Warrant shall be exercisable  vis-a-vis other  securities owned
by such holder shall be in the sole  discretion of the holder and  submission of
this  Warrant for full or partial  exercise  shall be deemed to be the  holder's
determination of whether and the extent to which this Warrant is exercisable, in
each case subject to such aggregate percentage limitation. No prior inability to
exercise  the  Warrant  pursuant  to this  Section  shall have any effect on the
applicability  of the  provisions of this Section with respect to any subsequent
determination  of  exerciseability.  For purposes of the  immediately  preceding
sentence,  beneficial  ownership  shall be determined in accordance with Section
13(d) of the Securities  Exchange Act of 1934, as amended,  and Regulation 13D-G
thereunder.  Except as  provided in the  immediately  succeeding  sentence,  the
restrictions  contained  in this  Section  7(g) may not be amended  without  the
consent  of the holder of this  Warrant  and the  holders  of a majority  of the
Company's then  outstanding  Common Stock.  Notwithstanding  the foregoing,  the
holder  hereof  may waive the  restrictions  set forth in this  Section  7(g) by
written  notice to the  Company  upon not less than  sixty-one  (61) days  prior
notice  (with  such  waiver  taking  effect  only  upon the  expiration  of such
sixty-one (61) day notice period).

        8.      REGISTRATION  RIGHTS.  The initial  holder of this  Warrant (and
certain  assignees  thereof) is  entitled  to the  benefit of such  registration
rights in respect  of the  Warrant  Shares as are set forth in the  Registration
Rights Agreement,  dated as of the date hereof, by and between the 


                                       12

<PAGE>




Company, the initial holder hereof and the other signatories thereto,  including
the right to assign such rights to certain assignees, as set forth therein.

        9.      NOTICES. Any notices required or permitted to be given under the
terms of this  Warrant  shall be sent by certified  or  registered  mail (return
receipt  requested)  or  delivered  personally  or by  courier  or by  confirmed
telecopy,  and shall be effective  five days after being placed in the mail,  if
mailed,  or upon receipt or refusal of receipt,  if delivered  personally  or by
courier or confirmed telecopy,  in each case addressed to a party. The addresses
for such communications shall be:

                If to the Company:

                SMARTSERV ONLINE, INC.
                One Station Place
                Stamford, CT 06902
                Telecopy:   (203) 353-5962
                Attention:  Chairman of the Board

                With a copy to:

                Parker Chapin Flattau & Klimpl, LLP
                1211 Avenue of the Americas
                New York, NY 10036
                Telecopy: (212) 704-6288
                Attention: Michael J. Shef, Esquire

and if to the  holder,  at such  address as such holder  shall have  provided in
writing to the Company, or at such other address as each such party furnishes by
notice given in accordance with this Section 9.

        10.     GOVERNING LAW;  JURISDICTION.  This Warrant shall be governed by
and construed in accordance with the laws of the State of Delaware applicable to
contracts  made and to be  performed  in the  State  of  Delaware.  The  Company
irrevocably consents to the jurisdiction of the United States federal courts and
the state courts located in the City of New York in the State of New York in any
suit or proceeding based on or arising under this Warrant and irrevocably agrees
that all claims in respect of such suit or proceeding  may be determined in such
courts.  The Company  irrevocably waives the defense of an inconvenient forum to
the  maintenance of such suit or proceeding.  The Company agrees that service of
process  upon the  Company  mailed by first  class mail shall be deemed in every
respect  effective  service  of  process  upon the  Company  in any such suit or
proceeding.  Nothing  herein shall affect the holder's right to serve process in
any  other  manner   permitted   by  law.  The  Company   agrees  that  a  final
non-appealable  judgment in any such suit or proceeding  shall be conclusive and
may be enforced in other  jurisdictions by suit on such judgment or in any other
lawful manner.



                                       13

<PAGE>



        11.     MISCELLANEOUS.

                (a)     AMENDMENTS.  This Warrant and any  provision  hereof may
only be amended by an instrument in writing signed by the Company and the holder
hereof.

                (b)     DESCRIPTIVE  HEADINGS.  The descriptive  headings of the
several  Sections of this Warrant are  inserted for purposes of reference  only,
and shall not  affect  the  meaning  or  construction  of any of the  provisions
hereof.

                (c)     CASHLESS  EXERCISE.   Notwithstanding  anything  to  the
contrary  contained in this Warrant,  if the resale of the Warrant Shares by the
holder is not then registered  pursuant to an effective  registration  statement
under the  Securities  Act,  this Warrant may be exercised at any time after the
first  anniversary  of the date hereof until the end of the  Exercise  Period by
presentation  and  surrender  of this  Warrant to the  Company at its  principal
executive  offices with a written  notice of the holder's  intention to effect a
cashless  exercise,  including a  calculation  of the number of shares of Common
Stock to be issued upon such  exercise in  accordance  with the terms  hereof (a
"CASHLESS EXERCISE"). In the event of a Cashless Exercise, in lieu of paying the
Exercise Price in cash, the holder shall  surrender this Warrant for that number
of shares of Common Stock determined by multiplying the number of Warrant Shares
to which it would  otherwise be entitled by a fraction,  the  numerator of which
shall be the  difference  between the then current Market Price per share of the
Common Stock and the Exercise  Price,  and the denominator of which shall be the
then current Market Price per share of Common Stock.




                  [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK]

                                       14

<PAGE>




        IN WITNESS WHEREOF,  the Company has caused this Warrant to be signed by
its duly authorized officer.

                                           SMARTSERV ONLINE, INC.


                                           By: ________________________
                                               Name:___________________
                                               Title:____________________




                                       15

<PAGE>



                           FORM OF EXERCISE AGREEMENT

         (TO BE EXECUTED BY THE HOLDER IN ORDER TO EXERCISE THE WARRANT)


        The  undersigned  hereby  irrevocably  exercises  the right to  purchase
_____________  of the  shares of  common  stock of  SmartServ  Online,  Inc.,  a
Delaware  corporation (the "COMPANY"),  evidenced by the attached  Warrant,  and
herewith  makes  payment of the  Exercise  Price with  respect to such shares in
full, all in accordance with the conditions and provisions of said Warrant.

        i.      The undersigned agrees not to offer, sell, transfer or otherwise
dispose of any Common Stock  obtained on exercise of the  Warrant,  except under
circumstances that will not result in a violation of the Securities Act of 1933,
as amended,  or any state  securities laws, and agrees that the following legend
may be affixed to the stock  certificate for the Common Stock hereby  subscribed
for if  resale  of  such  Common  Stock  is not  registered  or if  Rule  144 is
unavailable for the immediate resale of such shares:

                 THE SECURITIES REPRESENTED BY THIS CERTIFICATE HAVE
                 NOT BEEN  REGISTERED  UNDER THE  SECURITIES  ACT OF
                 1933,  AS AMENDED,  OR THE  SECURITIES  LAWS OF ANY
                 STATE  OF  THE  UNITED   STATES.   THE   SECURITIES
                 REPRESENTED  HEREBY  MAY NOT BE  OFFERED OR SOLD IN
                 THE ABSENCE OF AN EFFECTIVE  REGISTRATION STATEMENT
                 FOR THE SECURITIES UNDER APPLICABLE SECURITIES LAWS
                 UNLESS  OFFERED,   SOLD  OR  TRANSFERRED  UNDER  AN
                 AVAILABLE    EXEMPTION   FROM   THE    REGISTRATION
                 REQUIREMENTS OF THOSE LAWS.

        ii.     The undersigned requests that stock certificates for such shares
be issued, and a Warrant  representing any unexercised portion hereof be issued,
pursuant  to the  Warrant  in  the  name  of the  Holder  and  delivered  to the
undersigned at the address set forth below:

Dated:_________________                      ___________________________________
                                             Signature of Holder

                                             ___________________________________
                                             Name of Holder (Print)

                                             Address:
                                             ___________________________________

                                             ___________________________________

                                             ___________________________________




<PAGE>


                               FORM OF ASSIGNMENT


               FOR VALUE RECEIVED,  the undersigned hereby sells,  assigns,  and
transfers  all the  rights of the  undersigned  under the within  Warrant,  with
respect  to the  number  of shares of Common  Stock  covered  thereby  set forth
hereinbelow, to:

Name of Assignee                Address                          No of Shares
- ----------------                -------                          ------------





, and hereby irrevocably constitutes and appoints ______________________________
as agent and  attorney-in-fact  to  transfer  said  Warrant  on the books of the
within-named corporation, with full power of substitution in the premises.


Dated: _____________________, ____,

In the presence of

_____________________

                                  Name: ____________________________


                                     Signature: ________________________________
                                     Title of Signing Officer or Agent (if any):
                                     
                                              __________________________________
                                     Address: __________________________________
                                              __________________________________

                                     Note: The above signature should
                                           correspond exactly with the name
                                           on the face of the within Warrant.








                              CONSULTING AGREEMENT


        This Consulting  Agreement (the  "AGREEMENT") is entered into as of this
29th day of September, 1997 by and between SMARTSERV ONLINE, INC., a corporation
organized under the laws of the State of Delaware with  headquarters  located at
One Station Place,  Stamford,  Connecticut 06902 (the "COMPANY"),  and Mr. Bruno
Guazzoni (the "CONSULTANT").


                                            
                              W I T N E S S E T H:


        WHEREAS,  the Consultant has provided  certain  financial and investment
banking advisory services (the "SERVICES") to the Company in connection with the
sale by the Company,  on even date  herewith,  of $4,000,000  of Prepaid  Common
Stock Purchase Warrants (the "OFFERING") and desires to continue to provide such
Services to the Company,  subject to the terms and  conditions  hereinafter  set
forth; and

        WHEREAS,  the Company has determined that the Services of the Consultant
have been and will  continue to be of value to the Company and desires to engage
the Consultant in accordance with the terms hereof.

        NOW,  THEREFORE,  with the  foregoing  deemed  incorporated  herein,  in
consideration of the foregoing  premises and the mutual promises,  covenants and
agreements herein contained, and for other good and valuable consideration,  the
receipt and  sufficiency of which are hereby  acknowledged,  the Company and the
Consultant, intending to be legally bound hereby, agree as follows:

        1.      ENGAGEMENT.  During the Term of this  Agreement (as  hereinafter
defined),  the Company  agrees to engage the  Consultant to perform the Services
and the  Consultant  agrees to perform the Services for the Company,  subject to
the  terms  and  conditions  hereinafter  set  forth.  In  connection  with  the
performance of the  Consultant's  duties  hereunder,  the  Consultant  agrees to
devote all necessary time, energy and skill to the provision of the Services and
to generally  make  available to the Company his expertise and knowledge at such
times as may be mutually agreed upon by the parties; PROVIDED,  HOWEVER, that in
no event shall the  Consultant be required to devote a specific  number of hours
or days during the Term hereof to the provision of the Services  hereunder  and,
PROVIDED,  FURTHER,  that nothing contained herein shall prohibit the Consultant
from engaging in any other activities or from providing  advisory  services of a
nature similar to the Services hereunder to any other person or entity.

        2.      TERM.  The term of this  Agreement  shall  commence  on the date
hereof and shall continue for a period of five (5) years (the "TERM").


                                        

<PAGE>



        3.      COMPENSATION.  For Services  previously  rendered in  connection
with the Offering and for Services to be rendered hereunder,  the Company agrees
to issue and  deliver to the  Consultant  as of the date  hereof a warrant  (the
"WARRANT"),  in the form  attached  hereto as EXHIBIT  A, to  acquire  3,555,555
shares of the  Company's  common  stock,  par value $.01 per share (the  "COMMON
STOCK"),  on the terms and  subject to the  conditions  set forth  therein.  The
Warrant shall be immediately  exercisable and shall not be subject to vesting or
forfeiture.   The  Company  agrees  to  provide  the  Consultant   with  certain
registration  rights with  respect to the shares of Common Stock  issuable  upon
exercise  of or  otherwise  pursuant  to the  Warrant  in  accordance  with  the
provisions of that certain  Registration  Rights  Agreement in the form attached
hereto as EXHIBIT B.

        4.      REIMBURSEMENT  OF EXPENSES.  The Consultant  shall be reimbursed
for all reasonable and necessary  expenses incurred by him in the performance of
his duties under this Agreement upon  presentation to the Company of appropriate
vouchers or other documentation.

        5.      TERMINATION.  This Agreement shall terminate  automatically upon
the  expiration  of its Term.  No  termination  of this  Agreement  shall affect
Consultant's  rights with  respect to the Warrant and the shares of Common Stock
issuable upon exercise thereof.

        6.      INDEPENDENT   CONTRACTOR   STATUS.   The   relationship  of  the
Consultant to the Company shall be that of an  independent  contractor,  and not
that of an agent or employee of the Company. The Consultant agrees that he shall
be solely  responsible  for paying any and all  federal,  state and local income
taxes, as well as any Social Security tax, which may become due and payable as a
result of the compensation to be received by the Consultant from the Company for
performing the Services hereunder.  No federal,  state or local income taxes, or
any other  payroll tax of any kind,  shall be withheld or paid by the Company on
behalf of the Consultant.  The Consultant  agrees to indemnify and hold harmless
the Company and its affiliates from any loss, liability, damage or expense which
it or they may suffer or incur by reason of the Consultant's  failure to pay any
taxes which may become payable as a result of the compensation to be received by
the Consultant from the Company for performing the Services hereunder.

        7.      INDEMNIFICATION.  The Company shall indemnify the Consultant and
shall  save and hold  the  Consultant  harmless  from  and  against  any and all
damages,  losses,  obligations,  deficiencies,  costs and  expenses,  including,
without  limitation,  reasonable  attorneys'  fees and other costs and expenses,
incurred  by the  Consultant  in  connection  with any  proceeding  to which the
Consultant  is a party by reason of his  engagement  with the  Company  pursuant
hereto  and/or the  performance  of his duties  hereunder to the extent and in a
manner  consistent with the Company's  policies for the  indemnification  of its
officers and directors.

        8.      COMPANY  PROPERTY.   During  the  Term  of  this  Agreement  and
thereafter, all materials,  know-how,  inventions, trade secrets, data and other
proprietary  information  of any kind furnished by the Company to the Consultant
are and shall remain the sole and confidential  property of the Company.  In the
event that the Company  requests the return of such materials at any time during
the Term of this Agreement or following its  termination,  the Consultant  shall
immediately deliver


                                        2

<PAGE>



such material to the Company.

        9.      CONFIDENTIALITY.  All disclosures of trade secrets,  inventions,
know-how, financial information or other confidential or proprietary information
made by the  Company to the  Consultant  shall be  received  and  maintained  in
confidence by the  Consultant  during the Term of this  Agreement and thereafter
and the  Consultant  shall treat all such trade secrets,  inventions,  know-how,
financial  information  or other  confidential  or  proprietary  information  as
confidential except (a) as to the persons directly responsible for the effective
operation of the Company;  (b) as to the  professional  advisers of the Company;
(c) as to such  disclosures to customers of the Company as are necessary for the
effective carrying on of business by the Company;  (d) as to such information as
is required by law to be disclosed by the Consultant or by the Company;  and (e)
as to such information as is or may fall within the public domain.

        10.     EQUITABLE RELIEF.  The Consultant  recognizes that the remedy at
law for any breach or threatened  breach by him of his covenants and  agreements
set  forth in  Sections  8 and 9 hereof  would be  inadequate  and that any such
breach or threatened  breach would cause such immediate and permanent  damage as
would be  irreparable  and the exact  amount  of which  would be  impossible  to
ascertain. Accordingly, the Consultant agrees that in the event of any breach or
threatened  breach of any such covenant or  agreement,  in addition to any other
legal and equitable remedies which may be available to the Company,  the Company
may  specifically  enforce the  covenants  and  restrictions  pertaining  to his
obligations set forth in Sections 8 and 9 hereof and may obtain temporary and/or
permanent  injunctive  relief  without the necessity of proving actual damage by
reason  of  such  breach  or  threatened  breach  thereof  and,  to  the  extent
permissible  under the applicable  statutes and rules of procedure,  a temporary
injunction may be granted immediately upon the commencement of any such suit and
without notice.  The covenants and  restrictions  pertaining to the Consultant's
obligations set forth in Sections 8 and 9 hereof shall survive the expiration or
sooner  termination  of this  Agreement in accordance  with the terms hereof and
shall remain in full force and effect.

        11.     ENTIRE   AGREEMENT.   This   Agreement,   the  Warrant  and  the
Registration Rights Agreement  constitute the entire  understanding  between the
parties with respect to the subject  matter  contained  herein and supersede any
prior understandings and agreements between them respecting such subject matter.

        12.     HEADINGS.   The  headings  describing  the  provisions  of  this
Agreement  are for  convenience  of  reference  only and  shall not  affect  its
interpretation.

        13.     SEVERABILITY.  If  any  provision  of  this  Agreement  is  held
illegal,   invalid   or   unenforceable,   such   illegality,   invalidity,   or
unenforceability shall not affect any other provision hereof. Such provision and
the remainder of this Agreement shall, in such circumstances, be modified to the
extent necessary to render enforceable the remaining provisions hereof.

        14.     NOTICES.  All notices shall be in writing and shall be deemed to
have been given if presented  personally,  sent by recognized national overnight
courier, or sent by certified or registered


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<PAGE>



mail, postage prepaid, return receipt requested, to the following addressees:

                     If to the Company:

                     SmartServ Online, Inc.
                     One Station Place
                     Stamford, CT   06902
                     Telecopy: (203) 353-5962
                     Attention: Chairman

                     With a copy to:

                     Parkin Chapin Flattau & Klimpl, LLP
                     1211 Avenue of the Americas
                     New York, NY 10036
                     Telecopy:  (212) 704-6288
                     Attention: Michael J. Shef, Esquire

                     If  to  the   Consultant,   to  such
                     address  as  the  Consultant   shall
                     provide to the  Company  pursuant to
                     the provisions hereof.

Notice of any  change in such  addresses  shall  also be given in the manner set
forth  above.  Whenever  the  giving of notice is  required,  the giving of such
notice may be waived by the party entitled to receive such notice.

        15.     COUNTERPARTS.  This  Agreement may be executed in  counterparts,
all of which taken together shall constitute one and the same instrument.

        16.     WAIVER.  The  failure  of  either  party to insist  upon  strict
performance  of any of the  terms or  conditions  of this  Agreement  shall  not
constitute a waiver of any of its rights hereunder.

        17.     SUCCESSORS  AND ASSIGNS.  This  Agreement  binds,  inures to the
benefit of, and is  enforceable  by the  Consultant  and his heirs and  personal
representatives,  and the Company and its successors and permitted assigns,  and
does not confer any rights on any other persons or entities.

        18.     GOVERNING LAW. This Agreement shall be governed by and construed
in accordance with the internal laws of the State of Delaware.

        19.     AMENDMENTS.  This Agreement may be amended and supplemented only
by a written instrument duly executed by both parties.


                     [REMAINDER OF PAGE INTENTIONALLY BLANK]


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<PAGE>


        IN WITNESS  WHEREOF,  the parties hereto have executed this Agreement as
of the date first above written.




                                             SMARTSERV ONLINE, INC.

                                             By:_________________________
                                                   Name:
                                                   Title:



                                             ____________________________
                                             Bruno Guazzoni




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