SMARTSERV ONLINE INC
S-8, 1999-11-24
COMPUTER PROCESSING & DATA PREPARATION
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   As filed with the Securities and Exchange Commission on November 23, 1999

                                                    Registration No. 333-_______
================================================================================

                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549

                                    FORM S-8
                             REGISTRATION STATEMENT
                                      UNDER
                           THE SECURITIES ACT OF 1933
                                ----------------

                             SMARTSERV ONLINE, INC.
             (Exact name of registrant as specified in its charter)

          DELAWARE                                           13-3750708
(State or other jurisdiction of                          (I.R.S. Employer
incorporation or organization)                           Identification No.)

ONE STATION PLACE, STAMFORD, CT  06902
(Address of Principal Executive Offices)


                   AMENDED AND RESTATED 1996 STOCK OPTION PLAN
 NON-QUALIFIED STOCK OPTION AGREEMENTS BETWEEN THE REGISTRANT AND ITS EMPLOYEES
          NON-QUALIFIED STOCK OPTION AGREEMENTS BETWEEN THE REGISTRANT
                         AND ITS NON-EMPLOYEE DIRECTORS
                            (Full title of the plans)

                              SEBASTIAN E. CASSETTA
                             SMARTSERV ONLINE, INC.
                      ONE STATION PLACE, STAMFORD, CT 06902
                                 (203) 353-5950
 (Name, address and telephone number, including area code, of agent for service)

                                 with a copy to:
                              Michael J. Shef, Esq.
                       Parker Chapin Flattau & Klimpl, LLP
                           1211 Avenue of the Americas
                            New York, New York 10036
                                 (212) 704-6000

APPROXIMATE  DATE  OF  COMMENCEMENT  OF  PROPOSED  SALE  TO  PUBLIC:  As soon as
practicable after the effective date of this Registration Statement.

<PAGE>
<TABLE>
<CAPTION>

                         CALCULATION OF REGISTRATION FEE
==============================================================================================================
                                                               Proposed         Proposed
                                                               Maximum          Maximum          Amount of
Title of each class of Securities            Amount to      Offering Price      Aggregate       Registration
        to be Registered                   be Registered      Per Share       Offering Price        Fee
- --------------------------------------------------------------------------------------------------------------
<S>                                        <C>              <C>               <C>               <C>
Common Stock, $.01 par value per share      300,000 (1)        $2.438 (2)        $731,448          $203.34
==============================================================================================================
</TABLE>
(1)   Pursuant to Rule  416(b),  there shall also be deemed  covered  hereby all
      additional  securities  resulting from antidilution  adjustments under the
      Amended and Restated 1996 Stock Option Plan of SmartServ Online, Inc., the
      Non-Qualified Stock Option Agreements between the registrant and employees
      of SmartServ Online,  Inc. and the  Non-Qualified  Stock Option Agreements
      between the registrant  and  non-employee  directors of SmartServ  Online,
      Inc.
(2)   Estimated  solely for the purpose of calculating the  registration  fee on
      the basis of: (a) pursuant to Rule 457(h),  the exercise  prices of 37,497
      options  granted  under the Amended and  Restated  1996 Stock Option Plan,
      193,242 non-qualified stock options granted to employees of the registrant
      under  stock  option  contracts  and 50,000  non-qualified  stock  options
      granted to directors of the registrant under stock option  contracts,  and
      (b)  pursuant to Rule  457(c),  the average of the bid ($15.250) and asked
      ($15.6255)  price on the  Over-the-Counter  Bulletin  Board on November 22
      1999 with  respect  to 19,261  options  issuable  under  the  Amended  and
      Restated 1996 Stock Option Plan.

<PAGE>
                                     PART II

               INFORMATION REQUIRED IN THE REGISTRATION STATEMENT


ITEM 3.  INCORPORATION OF DOCUMENTS BY REFERENCE.

         The following documents filed by the registrant with the Securities and
Exchange  Commission  (Commission File No.0-28008)  pursuant to Section 13(a) of
the Securities Exchange Act of 1934 (the "Exchange Act") are incorporated herein
by reference:

          (a)  The registrant's  Quarterly Report on Form 10-QSB for the quarter
               ended September 30, 1999;

          (b)  The registrant's  Annual Report on Form 10-KSB for the year ended
               June 30, 1999; and

          (c)  The description of the registrant's common stock contained in the
               registrant's  registration  statement  on Form 8-A filed on March
               19, 1996, including any amendment or report filed for the purpose
               of updating such description.

         All  documents  filed  subsequent  to the  date  of  this  registration
statement pursuant to Section 13(a),  13(c), 14 or 15(d) of the Exchange Act and
prior to the  filing of a  post-effective  amendment  which  indicates  that all
securities  offered  have been sold or which  deregisters  all  securities  then
remaining  unsold,  shall be  deemed to be  incorporated  by  reference  in this
registration  statement  and to be a part  hereof from the date of the filing of
such documents.  Any statement contained in a document incorporated or deemed to
be incorporated herein by reference shall be deemed to be modified or superseded
for  purposes  of this  registration  statement  to the extent  that a statement
contained herein or in any other subsequently filed document which also is or is
deemed to be  incorporated  by  reference  herein  modifies or  supersedes  such
statement.

ITEM 4.  DESCRIPTION OF SECURITIES.

         Not required,  since the registrant's  common stock is registered under
Section 12 of the Exchange Act.

ITEM 5.  INTERESTS OF NAMED EXPERTS AND COUNSEL.

         Not Applicable.



<PAGE>



ITEM 6.  INDEMNIFICATION OF DIRECTORS AND OFFICERS.

         Section  145 of  the  General  Corporation  Law  of  Delaware  ("DGCL")
provides that directors,  officers, employees or agents of Delaware corporations
are entitled,  under certain  circumstances,  to be indemnified against expenses
(including  attorneys'  fees)  and other  liabilities  actually  and  reasonably
incurred  by them in  connection  with any suit  brought  against  them in their
capacity as a director,  officer, employee or agent, if they acted in good faith
and in a manner  they  reasonably  believed  to be in or not opposed to the best
interests  of the  corporation,  and with  respect  to any  criminal  action  or
proceeding,  if they  had no  reasonable  cause to  believe  their  conduct  was
unlawful.  Section 145 also provides  that  directors,  officers,  employees and
agents may also be indemnified  against  expenses  (including  attorneys'  fees)
actually and reasonably  incurred by them in connection  with a derivative  suit
bought against them in their capacity as a director, if they acted in good faith
and in a manner  they  reasonably  believed  to be in or not opposed to the best
interests of the corporation, except that no indemnification may be made without
court approval if such person was adjudged liable to the corporation.

         Article Tenth of the registrant's Certificate of Incorporation provides
that the registrant shall indemnify any and all persons whom it shall have power
to indemnify  to the fullest  extent  permitted  by the DGCL.  Article VI of the
registrant's  by-laws  provide that the registrant  shall  indemnify  authorized
representatives  of the registrant to the fullest extent  permitted by the DGCL.
The  registrant's  by-laws also permit the  registrant to purchase  insurance on
behalf of any such person against any liability asserted against such person and
incurred by such person in any capacity, or out of such person's status as such,
whether or not the  registrant  would have the power to  indemnify  such  person
against such liability under the foregoing provision of the by-laws.

         The registrant  maintains a directors and officers liability  insurance
policy with National Union Fire Insurance Company of Pittsburgh,  PA. The policy
insures the directors and officers of the  registrant  against loss arising from
certain  claims made  against  such  directors  or officers by reason of certain
wrongful acts.


ITEM 7.   EXEMPTION FROM REGISTRATION CLAIMED.

                 Not Applicable.

ITEM 8.   EXHIBITS.

Exhibit
Number            Description
- -------           -----------

5.1       Opinion of Parker Chapin Flattau & Klimpl,  LLP, as to the legality of
          the common stock being offered.
23.1      Consent of Parker  Chapin  Flattau & Klimpl,  LLP  (included  in their
          opinion filed as Exhibit 5.1).
23.2      Consent of Ernst & Young LLP.
24.1      Power of attorney of certain  officers and directors of the registrant
          (contained in the signature page).

<PAGE>

99.1      Amended and Restated 1996 Stock Option Plan of SmartServ Online, Inc.
99.2      Form of Incentive Stock Option Contract under the Amended and Restated
          1996 Stock Option Plan.
99.3      Form of  Non-Qualified  Stock  Option  Contract  under the Amended and
          Restated 1996 Stock Option Plan.
99.4      Form of Non-Qualified Stock Option Contract between the registrant and
          its  employees.
99.5      Form of Non-Qualified Stock Option Contract between the registrant and
          its non-employee directors.

ITEM 9.  UNDERTAKINGS.

         The undersigned registrant hereby undertakes:

         (1) To file, during any period in which offers or sales are being made,
a post-effective amendment to this registration statement:

              (i)   To include any  prospectus  required by Section  10(a)(3) of
                    the  Securities  Act of 1933,  as amended  (the  "Securities
                    Act");

              (ii)  To reflect  in the  prospectus  any facts or events  arising
                    after the effective date of this registration  statement (or
                    the most recent  post-effective  amendment  thereof)  which,
                    individually  or in the  aggregate,  represent a fundamental
                    change in the  information  set  forth in this  registration
                    statement;

              (iii) To include  any  material  information  with  respect to the
                    plan  of  distribution  not  previously  disclosed  in  this
                    registration  statement  or  any  material  change  to  such
                    information in this registration statement;

provided,  however,  that  paragraphs  (1)(i)  and  (1)(ii)  do not apply if the
information  required  to be  included in a  post-effective  amendment  by those
paragraphs is contained in periodic reports filed by the registrant  pursuant to
Section 13 or 15(d) of the  Exchange Act that are  incorporated  by reference in
the registration statement.

         (2) That,  for the  purpose  of  determining  any  liability  under the
Securities Act, each such  post-effective  amendment shall be deemed to be a new
registration  statement  relating to the  securities  offered  therein,  and the
offering of such  securities at that time shall be deemed to be the initial bona
fide offering thereof.

         (3) To remove from registration by means of a post-effective  amendment
any of the securities being registered which remain unsold at the termination of
the offering.

         The  undersigned  registrant  hereby  undertakes  that, for purposes of
determining  any  liability  under  the  Securities  Act,  each  filing  of  the
registrant's  annual  report  pursuant to Section  13(a) or Section 15(d) of the
Exchange Act that is  incorporated by reference in this  registration  statement
shall be


<PAGE>


deemed to be a new  registration  statement  relating to the securities  offered
herein,  and the offering of such  securities at that time shall be deemed to be
the initial bona fide offering thereof.

         Insofar as indemnification for liabilities arising under the Securities
Act may be  permitted to  directors,  officers  and  controlling  persons of the
registrant  pursuant to the foregoing  provisions  described in Item 6 above, or
otherwise, the registrant has been advised that in the opinion of the Securities
and  Exchange  Commission  such  indemnification  is  against  public  policy as
expressed in the Securities Act and is, therefore,  unenforceable.  In the event
that a claim  for  indemnification  against  such  liabilities  (other  than the
payment by the registrant of expenses incurred or paid by a director, officer or
controlling  person of the registrant in the  successful  defense of any action,
suit or proceeding) is asserted by such director,  officer or controlling person
in connection with the securities being registered,  the registrant will, unless
in the  opinion  of its  counsel  the matter  has been  settled  by  controlling
precedent,  submit to a court of appropriate  jurisdiction  the question whether
such  indemnification  by it is  against  public  policy  as  expressed  in  the
Securities Act and will be governed by the final adjudication of such issue.


<PAGE>


                                   SIGNATURES


         Pursuant  to the  requirements  of the  Securities  Act  of  1933,  the
registrant  has duly  caused  this  registration  statement  to be signed on its
behalf by the undersigned,  thereunto duly authorized,  in the City of Stamford,
State of Connecticut, on the 23rd day of November, 1999.

                                     SmartServ Online, Inc.


                                     By:  /s/ SEBASTIAN E. CASSETTA
                                          -----------------------------------
                                          Sebastian E. Cassetta
                                          Chairman of the Board, Chief Executive
                                          Officer and Secretary


                                POWER OF ATTORNEY

         The undersigned directors and officers of SmartServ Online, Inc. hereby
constitute  and  appoint  Sebastian  E.  Cassetta,  Mario F. Rossi and Thomas W.
Haller and each of them,  with full power to act without the other and with full
power of substitution and resubstitution,  our true and lawful attorneys-in-fact
with full power to execute  in our name and behalf in the  capacities  indicated
below any and all amendments (including post-effective amendments and amendments
thereto) to this registration  statement under the Securities Act of 1933 and to
file the same,  with all  exhibits  thereto and other  documents  in  connection
therewith,  with the  Securities  and Exchange  Commission and hereby ratify and
confirm  each and  every act and thing  that such  attorneys-in-fact,  or any of
them,  or their  substitutes,  shall  lawfully  do or cause to be done by virtue
thereof.

         Pursuant  to the  requirements  of the  Securities  Act of  1933,  this
registration  statement  has  been  signed  by  the  following  persons  in  the
capacities and on the dates indicated.

<TABLE>
<CAPTION>

         Signature                                 Title                        Date
         ---------                                 -----                        ----
<S>                                       <C>                               <C>
    /s/ SEBASTIAN E. CASSETTA             Chairman of the Board,            November 23, 1999
- ---------------------------------------   Chief Executive Officer,
        Sebastian E. Cassetta             Secretary and Director


    /s/ MARIO F. ROSSI                    Vice President and                November 23, 1999
- ---------------------------------------   Director
        Mario F. Rossi

    /s/ THOMAS W. HALLER                  Vice President and Treasurer      November 23, 1999
- ---------------------------------------   (Chief Financial Officer and
        Thomas W. Haller                  Chief Accounting Officer)
</TABLE>

<PAGE>

<TABLE>
<CAPTION>

<S>                                       <C>                               <C>

- ---------------------------------------   Director                          November __, 1999
    Claudio Guazzoni

    /S/ ROBERT H. STEELE                  Director                          November 23, 1999
- ---------------------------------------
    Robert H. Steele

    /S/ L. SCOTT PERRY                    Director                          November 23, 1999
- ---------------------------------------
    L. Scott Perry

    /S/ CATHERINE CASSEL TALMADGE         Director                          November 23, 1999
- ---------------------------------------
    Catherine Cassel Talmadge

    /S/ CHARLES R. WOOD                   Director                          November 23, 1999
- ---------------------------------------
    Charles R. Wood
</TABLE>
<PAGE>

                                  EXHIBIT INDEX


Exhibit
Number            Description
- ------            -----------

5.1       Opinion of Parker Chapin Flattau & Klimpl,  LLP, as to the legality of
          the common stock being offered.
23.1      Consent of Parker  Chapin  Flattau & Klimpl,  LLP  (included  in their
          opinion filed as Exhibit 5.1).
23.2      Consent of Ernst & Young LLP.
24.1      Power of attorney of certain  officers and directors of the registrant
          (contained in the signature page).
99.1      Amended and Restated 1996 Stock Option Plan of SmartServ Online, Inc.
99.2      Form of Incentive Stock Option Contract under the Amended and Restated
          1996 Stock Option Plan.
99.3      Form of  Non-Qualified  Stock  Option  Contract  under the Amended and
          Restated 1996 Stock Option Plan.
99.4      Form of Non-Qualified Stock Option Contract between registrant and its
          employees.
99.5      Form of Non-Qualified Stock Option Contract between registrant and its
          non-employee directors.



                                                                     EXHIBIT 5.1


                                November 23, 1999


SmartServ Online, Inc.
One Station Place
Stamford, CT  06902

Gentlemen:

         We have  acted as  counsel  for  SmartServ  Online,  Inc.,  a  Delaware
corporation  (the  "Company") in connection with its  Registration  Statement on
Form S-8 (the  "Registration  Statement")  to be filed with the  Securities  and
Exchange  Commission  relating to the  registration  of 300,000 shares of Common
Stock,  par value $ .01 per share  (the  "Shares")  issuable  upon  exercise  of
options  granted or to be granted  pursuant  to (a) the  Company's  Amended  and
Restated 1996 Stock Option Plan (the  "Plan"),  (b)  non-qualified  stock option
contacts between the Company and its non-employee directors (the "Director Stock
Option  Contracts"),  and (c)  non-qualified  stock option contracts between the
Company and its employees (the "Employee Stock Option  Contracts" and,  together
with the  Plan and the  Director  Stock  Option  Contracts,  the  "Stock  Option
Documents").

         In connection with the foregoing, we have examined, among other things,
the Stock Option Documents,  the Registration Statement and originals or copies,
satisfactory  to us, of all such corporate  records and of all such  agreements,
certificates  and other  documents as we have deemed relevant and necessary as a
basis  for the  opinion  hereinafter  expressed.  In such  examination,  we have
assumed the  genuineness of all  signatures,  the  authenticity of all documents
submitted to us as originals and the conformity  with the original  documents of
documents  submitted to us as copies.  As to any facts material to such opinion,
we have, to the extent that relevant facts were not independently established by
us,  relied on  certificates  of public  officials and  certificates,  oaths and
declarations of officers or other representatives of the Company.

         Based upon and subject to the foregoing, we are of the opinion that the
Shares to be issued pursuant to the exercise of options granted or to be granted
under the Stock  Option  Documents  will be, when  issued  pursuant to the Stock
Option Documents, validly issued, fully paid and non-assessable.

         We hereby consent to the filing of a copy of this opinion as an exhibit
to the Registration Statement.

                                      Very truly yours,



                                      /s/ Parker Chapin Flattau & Klimpl, LLP


                                                                    EXHIBIT 23.2


                         CONSENT OF INDEPENDENT AUDITORS


We consent to the incorporation by reference in the Registration Statement (Form
S-8)  pertaining to the Amended and Restated 1996 Stock Option Plan of SmartServ
Online, Inc. and Non-Qualified Stock Option Agreements between SmartServ Online,
Inc. and its  employees and  non-employee  directors of our report dated October
13, 1999,  with respect to the financial  statements of SmartServ  Online,  Inc.
included in its Annual Report (Form 10-K) for the year ended June 30, 1999 filed
with the Securities and Exchange Commission.

Stamford, Connecticut
November 18, 1999                            /s/ Ernst & Young LLP

                                                                    EXHIBIT 99.1



                              AMENDED AND RESTATED

                             1996 STOCK OPTION PLAN

                                       OF

                             SMARTSERV ONLINE, INC.


1. PURPOSES OF THE PLAN. This amended and restated stock option plan (as amended
and  restated,  the "Plan") is designed to provide an incentive to key employees
(including directors and officers who are key employees),  to consultants and to
Non-Employee Directors (as defined in Paragraph 19) of SmartServ Online, Inc., a
Delaware corporation (the "Company"),  or any of its Subsidiaries (as defined in
Paragraph  19), and to offer an additional  inducement in obtaining the services
of such persons.  The Plan provides for the grant of "incentive  stock  options"
("ISOs") within the meaning of Section 422 of the Internal Revenue Code of 1986,
as amended (the "Code"),  and nonqualified stock options which do not qualify as
ISOs ("NQSOs"), but the Company makes no representation or warranty,  express or
implied,  as to the  qualification  of any option as an "incentive stock option"
under the Code.

2. STOCK  SUBJECT TO THE PLAN.  Subject to the  provisions  of Paragraph 12, the
aggregate  number of shares of common  stock,  $.01 par value per share,  of the
Company  ("Common  Stock") for which options may be granted under the Plan shall
not exceed 1,500,000.  Such shares of Common Stock may, in the discretion of the
Board of Directors of the Company (the "Board of Directors"),  consist either in
whole or in part of authorized but unissued  shares of Common Stock or shares of
Common Stock held in the treasury of the Company.  Subject to the  provisions of
Paragraph  13, any  shares of Common  Stock  subject to an option  which for any
reason expires, is canceled or is terminated unexercised or which ceases for any
reason to be  exercisable  shall  again  become  available  for the  granting of
options  under the Plan.  The Company  shall at all times during the term of the
Plan reserve and keep available such number of shares of Common Stock as will be
sufficient to satisfy the requirements of the Plan.

3.  ADMINISTRATION OF THE PLAN. The Plan shall be administered by a committee of
the Board of Directors  (the  "Compensation  Committee")  consisting of not less
than two  directors.  During  such  time as the  Company  has a class of  equity
securities  registered under Section 12 of the Securities  Exchange Act of 1934,
as amended (the "Act"), each member of the Compensation Committee shall be (a) a
"disinterested  person" within the meaning of Rule 16b-3  promulgated under such
act  until  September  30,  1996 and (b) from and  after  September  30,  1996 a
"non-employee  director" within the meaning of Rule 16b-3 (as the same may be in
effect and  interpreted  from time to time,  "Rule  16b-3").  A majority  of the
members of the Compensation Committee shall constitute a quorum, and the acts of
a majority of the  members  present at any meeting at which a quorum is present,
and any acts approved in writing by all members without a meeting,  shall be the
acts of the  Compensation  Committee.  With  respect  to  Non-Employee  Director
Options, the Plan shall also be administered by the Compensation Committee.  For
the purpose of administering  the grant of Non-Employee  Director  Options,  the
Compensation  Committee  shall  have  all the  duties  and  powers  specifically
provided  herein  with  respect to the grant of Employee  Options,  and the Plan
shall be construed accordingly.

                  Subject  to  the   express   provisions   of  the  Plan,   the
Compensation  Committee shall have the authority,  in its sole discretion,  with
respect to Employee Options and Consultant Options (as defined in


<PAGE>


Paragraph  19): to determine  the key  employees  who shall be granted  Employee
Options and the consultants who shall be granted Consultant  Options;  the times
when options shall be granted;  whether an Employee  Option shall be an ISO or a
NQSO;  the number of shares of Common  Stock to be subject to each  option;  the
term of each option; the date each option shall become  exercisable;  whether an
option shall be  exercisable  in whole,  in part or in  installments  and, if in
installments,  the  number  of  shares of  Common  Stock to be  subject  to each
installment,  whether  the  installments  shall be  cumulative,  the  date  each
installment shall become  exercisable and the term of each installment;  whether
to accelerate the date of exercise of any option or installment;  whether shares
of Common Stock may be issued upon the exercise of an option as partly paid and,
if so, the dates when future installments of the exercise price shall become due
and the amounts of such  installments;  the exercise  price of each option;  the
form of payment of the  exercise  price;  whether to restrict  the sale or other
disposition  of the shares of Common  Stock  acquired  upon the  exercise  of an
option and, if so, whether to waive any such restriction; whether to subject the
exercise of all or any portion of an option to the fulfillment of  contingencies
as  specified in the  contract  referred to in  Paragraph  11 (the  "Contract"),
including without limitation, contingencies relating to entering into a covenant
not to compete with the Company, any of its Subsidiaries or a Parent (as defined
in  Paragraph  19),  to  financial  objectives  for  the  Company,  any  of  its
Subsidiaries or a Parent, a division of any of the foregoing,  a product line or
other category,  and/or the period of continued  employment of the optionee with
the Company,  any of its Subsidiaries or a Parent, and to determine whether such
contingencies  have been met;  whether an optionee  is  Disabled  (as defined in
Paragraph 19); and with respect to Employee Options, Consultant Options and Non-
Employee  Director  Options (as defined in Paragraph  19):  the amount,  if any,
necessary  to  satisfy  the  Company's  obligation  to  withhold  taxes or other
amounts;  the fair market  value of a share of Common  Stock;  to  construe  the
respective  Contracts and the Plan; with the consent of the optionee,  to cancel
or modify an option,  provided,  that the modified  provision is permitted to be
included in an option  granted  under the Plan on the date of the  modification,
and further, provided, that in the case of a modification (within the meaning of
Section  424(h)  of the  Code)  of an ISO,  such  option  as  modified  would be
permitted to be granted on the date of such modification  under the terms of the
Plan; to  prescribe,  amend and rescind  rules and  regulations  relating to the
Plan;  from and after  September 30, 1996 to approve any  provision  which under
Rule  16b-3  requires  approval  by the  Board  of  Directors,  a  committee  of
non-employee  directors or the stockholders of the Company in order to be exempt
under Rule 16b-3 (unless otherwise  specifically  provided herein);  and to make
all other determinations  necessary or advisable for administering the Plan. Any
controversy  or claim arising out of or relating to the Plan, any option granted
under  the  Plan  or  any  Contract  shall  be  determined  unilaterally  by the
Compensation  Committee  in  its  sole  discretion.  The  determinations  of the
Compensation  Committee on the matters  referred to in this Paragraph 3 shall be
conclusive  and  binding  on the  parties.  No member  or  former  member of the
Compensation  Committee  shall  be  liable  for any  action,  failure  to act or
determination  made  in good  faith  with  respect  to the  Plan  or any  option
hereunder.

4. ELIGIBILITY; GRANTS. The Compensation Committee may from time to time, in its
sole  discretion,  consistent  with the  purposes  of the Plan,  grant  Employee
Options  to  key  employees  (including  officers  and  directors  who  are  key
employees) of, and Consultant  Options to consultants  to, the Company or any of
its  Subsidiaries.  Such  options  granted  shall cover such number of shares of
Common  Stock  as  the  Compensation  Committee  may  determine,   in  its  sole
discretion;  provided,  however,  that the maximum  number of shares  subject to
Employee Options that may be granted to any individual  during any calendar year
under the Plan (the  "162(m)  Maximum")  shall not exceed  125,000  shares;  and
further,  provided,  that the aggregate market value (determined at the time the
option is granted in accordance  with Paragraph 5) of the shares of Common Stock
for which any eligible  employee may be granted ISOs under the Plan or any other
plan of the Company,  or of a Parent or a Subsidiary  of the Company,  which are
exercisable  for the first time by such optionee  during any calendar year shall
not exceed $100,000. Such ISO limitation shall be applied


                                      -2-
<PAGE>


by taking ISOs into account in the order in which they were granted.  Any option
(or the portion thereof)  granted in excess of such ISO limitation  amount shall
be treated as a NQSO. The  Compensation  Committee may, from time to time, grant
Non-Employee Director Options to Non-Employee Directors.

5. EXERCISE  PRICE.  The exercise price of the shares of Common Stock under each
Employee  Option and Consultant  Option shall be determined by the  Compensation
Committee in its sole discretion;  provided, however, that the exercise price of
an ISO shall not be less than the fair market value of the Common Stock  subject
to such option on the date of grant; and further, provided, that if, at the time
an ISO is granted,  the optionee owns (or is deemed to own under Section  424(d)
of the Code) stock  possessing  more than 10% of the total combined voting power
of all  classes  of stock of the  Company,  of any of its  Subsidiaries  or of a
Parent,  the exercise  price of such ISO shall not be less than 110% of the fair
market value of the Common Stock  subject to such ISO on the date of grant.  The
exercise  price of the shares of Common Stock under each  Non-Employee  Director
Option shall be equal to the fair market  value of the Common  Stock  subject to
such option on the date of grant.

         The fair  market  value of a share of Common  Stock on any day shall be
(a) if the  principal  market  for the  Common  Stock is a  national  securities
exchange, the average of the highest and lowest sales prices per share of Common
Stock on such day as reported by such exchange or on a composite tape reflecting
transactions on such exchange,  (b) if the principal market for the Common Stock
is not a national  securities  exchange  and the  Common  Stock is quoted on The
NASDAQ Stock Market  ("NASDAQ"),  and (i) if actual sales price  information  is
available  with  respect to the Common  Stock,  the  average of the  highest and
lowest sales prices per share of Common Stock on such day on NASDAQ,  or (ii) if
such  information  is not  available,  the average of the highest bid and lowest
asked  prices  per share of Common  Stock on such day on  NASDAQ,  or (c) if the
principal market for the Common Stock is not a national  securities exchange and
the Common  Stock is not quoted on NASDAQ,  the  average of the  highest bid and
lowest asked prices per share of Common Stock on such day as reported on the OTC
Bulletin  Board  Service or by  National  Quotation  Bureau,  Incorporated  or a
comparable service; provided,  however, that if clauses (a), (b) and (c) of this
Paragraph are all inapplicable,  or if no trades have been made or no quotes are
available  for such day,  the fair  market  value of the Common  Stock  shall be
determined by the Board by any method  consistent  with  applicable  regulations
adopted by the Treasury Department relating to stock options.

6. TERM. The term of each Employee Option and Consultant Option granted pursuant
to the Plan shall be such term as is established by the Compensation  Committee,
in its sole  discretion;  provided,  however,  that the term of each ISO granted
pursuant to the Plan shall be for a period not  exceeding 10 years from the date
of grant thereof; and further, provided, that if, at the time an ISO is granted,
the optionee owns (or is deemed to own under  Section  424(d) of the Code) stock
possessing  more than 10% of the total  combined  voting power of all classes of
stock of the Company, of any of its Subsidiaries or of a Parent, the term of the
ISO  shall be for a period  not  exceeding  five  years  from the date of grant.
Employee Options and Consultant Options shall be subject to earlier  termination
as hereinafter provided. Subject to earlier termination as hereinafter provided,
each Non-Employee  Director Option shall be exercisable for a term of five years
commencing on the date of grant.

7. EXERCISE.  An option (or any part or installment thereof), to the extent then
exercisable,  shall be exercised by giving  written notice to the Company at its
principal office stating which option is being exercised,  specifying the number
of  shares of  Common  Stock as to which  such  option  is being  exercised  and
accompanied by payment in full of the aggregate  exercise price therefor (or the
amount due on  exercise  if the  Contract  with  respect to an  Employee  Option
permits installment payments) (a) in cash or by certified check


                                      -3-
<PAGE>


or (b) if the applicable  Contract permits,  with previously  acquired shares of
Common  Stock  having an  aggregate  fair  market  value on the date of exercise
(determined  in accordance  with  Paragraph 5) equal to the  aggregate  exercise
price of all options being exercised, or with any combination of cash, certified
check or shares of Common Stock.  The Company shall not be required to issue any
shares of Common Stock pursuant to any such option until all required  payments,
including any required withholding, have been made.

         The Compensation Committee may, in its sole discretion,  permit payment
of the  exercise  price of an option by delivery  by the  optionee of a properly
executed  notice,  together  with a copy of his  irrevocable  instructions  to a
broker  acceptable  to the  Compensation  Committee  to deliver  promptly to the
Company  the amount of sale or loan  proceeds  sufficient  to pay such  exercise
price.  In  connection  therewith,  the  Company may enter into  agreements  for
coordinated procedures with one or more brokerage firms.

         A person  entitled  to receive  Common  Stock upon the  exercise  of an
option shall not have the rights of a stockholder with respect to such shares of
Common Stock until the date of issuance of a stock  certificate  to him for such
shares;  provided,  however,  that until such stock  certificate is issued,  any
optionee  using  previously  acquired  shares of Common  Stock in  payment of an
option  exercise price shall  continue to have the rights of a stockholder  with
respect to such previously acquired shares.

         In no case may a fraction of a share of Common  Stock be  purchased  or
issued under the Plan.

         8.  TERMINATION OF  RELATIONSHIP.  Except as may otherwise be expressly
provided  in the  applicable  Contract,  any  holder  of an  Employee  Option or
Consultant  Option  whose   relationship  with  the  Company,   its  Parent  and
Subsidiaries as an employee or a consultant has terminated for any reason (other
than as a result of the death or  Disability  of the optionee) may exercise such
option, to the extent  exercisable on the date of such termination,  at any time
within three months after the date of termination,  but not thereafter and in no
event after the date the option would otherwise have expired; provided, however,
that if such relationship is terminated either (a) for cause, or (b) without the
consent of the Company, such option shall terminate immediately.

         For the  purposes  of the Plan,  an  employment  relationship  shall be
deemed to exist between an individual  and a corporation  if, at the time of the
determination,  the individual was an employee of such  corporation for purposes
of Section  422(a) of the Code. As a result,  an  individual  on military,  sick
leave or other bona fide leave of absence  shall  continue to be  considered  an
employee  for  purposes of the Plan during such leave if the period of the leave
does not exceed 90 days,  or, if longer,  so long as the  individual's  right to
reemployment with the Company (or a related corporation) is guaranteed either by
statute  or by  contract.  If the  period  of  leave  exceeds  90  days  and the
individual's  right to reemployment is not guaranteed by statute or by contract,
the employment  relationship  shall be deemed to have terminated on the 91st day
of such leave.

         Except  as may  otherwise  be  expressly  provided  in  the  applicable
Contract,  Employee Options and Consultant  Options granted under the Plan shall
not be  affected  by any  change in the  status of the  optionee  so long as the
optionee continues to be an employee of, or a consultant to, the Company, or any
of the  Subsidiaries  or a Parent  (regardless of having changed from one to the
other or having been transferred from one corporation to another).

         Except  as  provided  below,  a  Non-Employee  Director  Option  may be
exercised  at any time  during its five year  term.  The  Non-Employee  Director
Option shall not be affected by the optionee ceasing to


                                      -4-
<PAGE>


be a director of the Company or becoming an employee of, or  consultant  to, the
Company, any of its Subsidiaries or a Parent; provided,  however, that if (a) he
is  terminated  as a director  of the  Company  for  cause,  such  option  shall
terminate immediately,  or (b) he ceases to be a director of the Company because
he is not nominated by the Board of Directors for reelection as a director, such
option  may be  exercised  at any time  within  one year after he ceases to be a
director of the Company,  but not  thereafter and in no event after the date the
option otherwise would have expired.

         Nothing  in the Plan or in any  option  granted  under  the Plan  shall
confer  on any  optionee  any  right  to  continue  in the  employ  of,  or as a
consultant  to,  the  Company,  any of its  Subsidiaries  or a  Parent,  or as a
director of the Company,  or interfere in any way with any right of the Company,
any of its  Subsidiaries  or a Parent  or the  stockholders  of the  Company  to
terminate  the  optionee's  relationship  at any time for any reason  whatsoever
without liability to the Company, any of its Subsidiaries or a Parent.

9. DEATH OR  DISABILITY  OF AN  OPTIONEE.  Except as may  otherwise be expressly
provided in the  applicable  Contract,  if an  optionee  dies (a) while he is an
employee of, or consultant to, the Company, any of its Subsidiaries or a Parent,
(b) within three months after the termination of such relationship  (unless such
termination  was for cause or without the consent of the  Company) or (c) within
one year  following  the  termination  of such  relationship  by  reason  of his
Disability,  his Employee Option or Consultant  Option may be exercised,  to the
extent  exercisable on the date of his death,  by his Legal  Representative  (as
defined  in  Paragraph  19) at any time  within one year  after  death,  but not
thereafter  and in no event  after  the date the  option  would  otherwise  have
expired.

         Except  as may  otherwise  be  expressly  provided  in  the  applicable
Contract,  any optionee whose  relationship as an employee of, or consultant to,
the  Company,  its Parent  and  Subsidiaries  has termi  nated by reason of such
optionee's  Disability may exercise his Employee Option or Consultant Option, to
the extent exercisable upon the effective date of such termination,  at any time
within one year after such date,  but not  thereafter  and in no event after the
date the option would otherwise have expired.

         The term of a Non-Employee Director Option shall not be affected by the
death or  Disability  of the  optionee.  If an optionee  holding a  Non-Employee
Director Option dies during the term of such option, the option may be exercised
at any time during its term by his Legal Representative.

10. COMPLIANCE WITH SECURITIES LAWS. The Compensation  Committee may require, in
its sole  discretion,  as a condition  to the exercise of any option that either
(a) a Registration  Statement  under the Securities Act of 1933, as amended (the
"Securities  Act"), with respect to the shares of Common Stock to be issued upon
such  exercise  shall be effective  and current at the time of exercise,  or (b)
there  is an  exemption  from  registration  under  the  Securities  Act for the
issuance of the shares of Common Stock upon such exercise.  Nothing herein shall
be construed as requiring the Company to register  shares  subject to any option
under the  Securities  Act or to keep any  Registration  Statement  effective or
current.

         The Compensation  Committee may require,  in its sole discretion,  as a
condition to the exercise of any option that the optionee execute and deliver to
the Company his  representations  and warranties,  in form,  substance and scope
satisfactory to the Compensation  Committee,  which the  Compensation  Committee
determines  are  necessary or  convenient  to  facilitate  the  perfection of an
exemption from the registration  requirements of the Securities Act,  applicable
state securities laws or other legal  requirement,  including without limitation
that (a) the shares of Common Stock to be issued upon the exercise of the option
are being acquired by the optionee for his own account,  for investment only and
not with a view


                                      -5-
<PAGE>


to the  resale  or  distribution  thereof,  and (b)  any  subsequent  resale  or
distribution  of  shares  of  Common  Stock by such  optionee  will be made only
pursuant  to (i) a  Registration  Statement  under the  Securities  Act which is
effective  and current with respect to the shares of Common Stock being sold, or
(ii) a specific  exemption from the registration  requirements of the Securities
Act, but in claiming such  exemption,  the optionee  shall prior to any offer of
sale or sale of such shares of Common Stock provide the Company with a favorable
written opinion of counsel  satisfactory to the Company, in form,  substance and
scope satisfactory to the Company,  as to the applicability of such exemption to
the proposed sale or distribution.

         In addition, if at any time the Compensation Committee shall determine,
in its sole  discretion,  that the  listing  or  qualification  of the shares of
Common Stock subject to such option on any securities exchange,  NASDAQ or under
any applicable  law, or the consent or approval of any  governmental  regulatory
body, is necessary or desirable as a condition to, or in  connection  with,  the
granting of an option or the issue of shares of Common  Stock  thereunder,  such
option  may  not  be  exercised  in  whole  or  in  part  unless  such  listing,
qualification,  consent or approval shall have been effected or obtained free of
any conditions not acceptable to the Compensation Committee.

11. STOCK  OPTION  CONTRACTS.  Each option shall be evidenced by an  appropriate
Contract which shall be duly executed by the Company and the optionee, and shall
contain such terms,  provisions and conditions not inconsistent  herewith as may
be determined by the Compensation Committee.

12.  ADJUSTMENTS  UPON  CHANGES  IN  COMMON  STOCK.  Notwithstanding  any  other
provision  of the  Plan,  in the  event of a stock  dividend,  recapitalization,
merger in which the Company is the surviving  corporation,  spin-off,  split-up,
combination  or exchange of shares or the like which  results in a change in the
number or kind of shares of Common Stock which is outstanding  immediately prior
to such event,  the aggregate number and kind of shares subject to the Plan, the
aggregate number and kind of shares subject to each  outstanding  option and the
exercise  price  thereof,  and the number  and kind of shares  subject to future
Non-Employee  Director  Options and the 162(m)  Maximum  shall be  appropriately
adjusted by the Board of Directors,  whose determination shall be conclusive and
binding on all  parties.  Such  adjustment  may provide for the  elimination  of
fractional  shares which might  otherwise be subject to options  without payment
therefor.

         All outstanding  options shall become  immediately  exercisable in full
upon the  occurrence  of a "Change in Control".  For this  purpose,  a Change in
Control  shall be deemed to have  occurred if (a) there has occurred a change in
control as the term  "control"  is defined in Rule 12b-2  promulgated  under the
Act;  (b) when any  "person"  (as such term is defined in  Sections  3(a)(9) and
13(d)(3) of the Act),  except for an employee stock  ownership  trust (or any of
the trustees thereof),  becomes a beneficial owner,  directly or indirectly,  of
securities  of the  Company  representing  15% or  more  of the  Company's  then
outstanding  securities  having the right to vote on the election of  directors,
unless the transaction in which such person becomes such a beneficial  owner was
approved by a vote of at least  two-thirds of the directors then still in office
who were  directors  before such  transaction  was  consummated;  (c) during any
period of not more than two consecutive years,  individuals who at the beginning
of such period  constitute  the Board of Directors,  and any new director  whose
election by the Board or nomination  for election by the Company's  stockholders
was approved by a vote of at least  two-thirds  of the  directors  then still in
office  who were  either  directors  at the  beginning  of the  period  or whose
election or  nomination  for election  was  previously  approved,  cease for any
reason to constitute  at least 51% of the entire Board of Directors;  (d) when a
majority  of  the  directors  elected  at  any  annual  or  special  meeting  of
stockholders  (or by written  consent in lieu of a meeting) are not  individuals
nominated by the Company's incumbent Board of Directors; (e) if the stockholders
of the Company approve a merger or  consolidation  of the Company with any other
corporation, other than a merger


                                      -6-
<PAGE>


or consolidation  which would result in the holders of voting  securities of the
Company outstanding  immediately prior thereto being the holders of at least 80%
of the voting securities of the surviving entity  outstanding  immediately after
such merger or  consolidation;  (f) if the stockholders of the Company approve a
plan of complete  liquidation of the Company;  or (g) if the stockholders of the
Company approve an agreement for the sale or disposition of all or substantially
all of the Company's assets.

13. AMENDMENTS AND TERMINATION OF THE PLAN. The Plan was adopted by the Board of
Directors on April 16, 1996 and amended on September 30, 1996,  December 6, 1996
and February 23, 1998.  No option may be granted  under the Plan after April 15,
2006.  The  Board  of  Directors,  without  further  approval  of the  Company's
stockholders,  may at any time  suspend or  terminate  the Plan,  in whole or in
part, or amend it from time to time in such  respects as it may deem  advisable,
including,  without  limitation,  in order that ISOs granted  hereunder meet the
requirements  for  "incentive  stock options" under the Code, to comply with the
provisions  of  Rule  16b-3,  Section  162(m)  of the  Code,  or any  change  in
applicable  law,  regulations,  rulings  or  interpretations  of  administrative
agencies;  provided,  however,  that no amendment shall be effective without the
requisite  prior or subsequent  stockholder  approval  which would (a) except as
contemplated  in Paragraph 12,  increase the maximum  number of shares of Common
Stock for which options may be granted under the Plan or the 162(m) Maximum, (b)
change the eligibility requirements to receive options hereunder or (c) make any
change for which  applicable law or regulatory  authority  requires  stockholder
approval.  Notwithstanding  the  foregoing,  prior  to  September  30,  1996 the
provisions  regarding the selection of directors for  participation  in, and the
amount, the price or the timing of,  Non-Employee  Director Options shall not be
amended  more than once every six months,  other than to comport with changes in
the Code, the Employee  Retirement  Income Security Act or the rules thereunder.
No termination,  suspension or amendment of the Plan shall,  without the consent
of the holder of an existing and outstanding option affected thereby,  adversely
affect his rights under such option. The power of the Compensation  Committee to
construe  and  administer  any  options  granted  under  the  Plan  prior to the
termination  or suspension of the Plan  nevertheless  shall  continue after such
termination or during such suspension.

14.  NON-TRANSFERABILITY  OF OPTIONS.  No option granted under the Plan shall be
transferable otherwise than by will or the laws of descent and distribution, and
options  may be  exercised,  during the  lifetime of the  optionee,  only by the
optionee  or his Legal  Representatives.  Except to the extent  provided  above,
options may not be assigned,  transferred,  pledged, hypothecated or disposed of
in any way (whether by operation of law or  otherwise)  and shall not be subject
to execution,  attachment or similar process, and any such attempted assignment,
transfer, pledge,  hypothecation or disposition shall be null and void ab initio
and of no force or effect.

15.  WITHHOLDING  TAXES.  The Company may withhold (a) cash,  (b) subject to any
limitations  under Rule 16b-3,  shares of Common Stock to be issued with respect
thereto having an aggregate  fair market value on the exercise date  (determined
in accordance  with Paragraph 5), or (c) any combination  thereof,  in an amount
equal to the amount which the Compensation  Committee determines is necessary to
satisfy the  Company's  obligation to withhold  Federal,  state and local income
taxes or other amounts incurred by reason of the grant or exercise of an option,
its  disposition,  or the disposition of the underlying  shares of Common Stock.
Alternatively,  the Company  may  require the holder to pay to the Company  such
amount, in cash, promptly upon demand.

16. LEGENDS; PAYMENT OF EXPENSES. The Company may endorse such legend or legends
upon the  certificates  for shares of Common  Stock  issued upon  exercise of an
option  under the Plan and may issue such "stop  transfer"  instructions  to its
transfer agent in respect of such shares as it determines, in its discre-


                                      -7-
<PAGE>


tion,  to be  necessary  or  appropriate  to (a) prevent a  violation  of, or to
perfect an exemption from, the  registration  requirements of the Securities Act
and any applicable  state  securities  laws, (b) implement the provisions of the
Plan or any agreement  between the Company and the optionee with respect to such
shares of Common Stock, or (c) permit the Company to determine the occurrence of
a  "disqualifying  disposition,"  as described in Section 421(b) of the Code, of
the shares of Common  Stock  issued or  transferred  upon the exercise of an ISO
granted under the Plan.

         The Company  shall pay all issuance  taxes with respect to the issuance
of shares of Common Stock upon the exercise of an option granted under the Plan,
as well as all fees and expenses incurred by the Company in connection with such
issuance.

17. USE OF PROCEEDS.  The cash  proceeds from the sale of shares of Common Stock
pursuant to the exercise of options under the Plan shall be added to the general
funds  of the  Company  and used for such  corporate  purposes  as the  Board of
Directors may determine.

18.      SUBSTITUTIONS AND ASSUMPTIONS OF OPTIONS OF CERTAIN CONSTITUENT
CORPORATIONS.  Anything in this Plan to the contrary notwithstanding,  the Board
of Directors may, without further approval by the  stockholders,  substitute new
options for prior options of a Constituent  Corporation (as defined in Paragraph
19) or assume the prior options of such Constituent Corporation.

19. DEFINITIONS.  For purposes of the Plan, the following terms shall be defined
as set forth below:

              (a) Constituent  Corporation.  The term "Constituent  Corporation"
shall  mean  any  corporation  which  engages  with  the  Company,  any  of  its
Subsidiaries  or a Parent in a transaction  to which Section  424(a) of the Code
applies (or would apply if the option  assumed or  substituted  were an ISO), or
any Parent or any Subsidiary of such corporation.

              (b) Consultant Option.  The term "Consultant  Option" shall mean a
NQSO  granted  pursuant to the Plan to a person who, at the time of grant,  is a
consultant  to the Company or a Subsidiary  of the Company,  and at such time is
not a salaried employee of the Company or any of its Subsid iaries.

              (c) Disability.  The term "Disability"  shall mean a permanent and
total disability within the meaning of Section 22(e)(3) of the Code.

              (d) Employee  Option.  The term  "Employee  Option"  shall mean an
option granted  pursuant to the Plan to an individual who, at the time of grant,
is a key employee of the Company or any of its Subsidiaries.

              (e) Legal  Representative.  The term "Legal  Representative" shall
mean the executor,  administrator or other person who at the time is entitled by
law to exercise the rights of a deceased or incapacitated  optionee with respect
to an option granted under the Plan.

              (f) Non-Employee Director. The term "Non-Employee  Director" shall
mean a  person  who is a  director  of the  Company  but  who is not a  salaried
employee of the Company or any of its Subsidiaries.


                                      -8-
<PAGE>


              (g) Non-Employee Director Option. The term "Non-Employee  Director
Option"  shall mean a NQSO granted  pursuant to the Plan to a person who, at the
time of the grant, is a Non- Employee Director.

              (h) Parent.  The term "Parent"  shall have the same  definition as
"parent corporation" in Section 424(e) of the Code.

              (i)  Subsidiary.   The  term  "Subsidiary"  shall  have  the  same
definition as "subsidiary corporation" in Section 424(f) of the Code.

20.  GOVERNING  LAW;  CONSTRUCTION.  The Plan,  such  options  as may be granted
hereunder  and all  related  matters  shall be  governed  by, and  construed  in
accordance  with, the laws of the State of Delaware,  without regard to conflict
of law provisions.

Neither the Plan nor any Contract  shall be construed  or  interpreted  with any
presumption  against the  Company by reason of the  Company  causing the Plan or
Contract to be drafted.  Whenever from the context it appears  appropriate,  any
term stated in either the  singular or plural  shall  include the  singular  and
plural,  and any term stated in the  masculine,  feminine or neuter gender shall
include the masculine, feminine and neuter.

21. PARTIAL  INVALIDITY.  The invalidity,  illegality or unenforceability of any
provision in the Plan or any Contract shall not affect the validity, legality or
enforceability  of any other provision,  all of which shall be valid,  legal and
enforceable to the fullest extent permitted by applicable law.

22. STOCKHOLDER APPROVAL. The Plan shall be subject to approval by a majority of
the votes  present  in person or by proxy at the next duly held  meeting  of the
Company's  stockholders  at  which a  quorum  is  present.  No  options  granted
hereunder may be exercised prior to such approval;  provided,  however, that the
date of grant of any  option  shall  be  determined  as if the Plan had not been
subject to such approval.


                                                                    EXHIBIT 99.2


                             1996 STOCK OPTION PLAN
                         INCENTIVE STOCK OPTION CONTRACT


         THIS INCENTIVE STOCK OPTION CONTRACT  entered into as of , 1998 between
SMARTSERV ONLINE,  INC., a Delaware  corporation (the "Company"),  and _________
(the "Optionee").

                              W I T N E S S E T H:
                              - - - - - - - - - -

         1. The Company,  in accordance with the allotment made by the committee
of the Company's Board of Directors (the  "Committee")  and subject to the terms
and conditions of the 1996 Stock Option Plan of the Company (the "Plan"), grants
to the Optionee an option to purchase an aggregate of _____ shares of the Common
Stock,  $.01 par value per share, of the Company ("Common Stock") at an exercise
price of $_____ per share, being at least equal to the fair market value of such
shares of Common Stock on the date hereof. This option is intended to constitute
an  incentive  stock  option  within the meaning of Section 422 of the  Internal
Revenue Code of 1986,  as amended (the  "Code"),  although the Company  makes no
representation or warranty as to such qualification.

         2. The term of this  option  shall  be 10 years  from the date  hereof,
subject to earlier  termination  as provided in the Plan.  However,  this option
shall not be  exercisable  until the first  anniversary  of the date hereof,  at
which time it shall become  exercisable in full. The right to purchase shares of
Common Stock under this option shall be  cumulative,  so that if the full number
of shares  purchasable  in a period shall not be  purchased,  the balance may be
purchased  at any  time or  from  time to time  thereafter,  but not  after  the
expiration of the option.  Notwithstanding any of the foregoing, in no event may
a fraction of a share of Common Stock be purchased under this option.

         3. This  option  shall be  exercised  by giving  written  notice to the
Company at its then principal office, presently Metro Center, One Station Place,
Stamford,  Connecticut 06902,  Attn: Chief Financial  Officer,  stating that the
Optionee is exercising  the option  hereunder,  specifying  the number of shares
being  purchased and  accompanied  by payment in full of the aggregate  purchase
price therefor (a) in cash or by certified check,  (b) with previously  acquired
shares of Common  Stock  which have been held by the  Optionee  for at least six
months, or (c) a combination of the foregoing.


<PAGE>

         4. The Company may  withhold  cash and/or  shares of Common Stock to be
issued to the Optionee in the amount which the Company  determines  is necessary
to satisfy its obligation to withhold taxes or other amounts  incurred by reason
of the grant or  exercise of this option or the  disposition  of the  underlying
shares of Common Stock.  Alternatively,  the Company may require the Optionee to
pay the Company such amount in cash promptly upon demand.

         5. In the  event of any  disposition  of the  shares  of  Common  Stock
acquired  pursuant to the exercise of this option within two years from the date
hereof or one year from the date of transfer of such shares to him, the Optionee
shall  notify  the  Company  thereof  in  writing  within  30  days  after  such
disposition.  In addition, the Optionee shall provide the Company on demand with
such  information  as the Company shall  reasonably  request in connection  with
determining  the amount and character of the  Optionee's  income,  the Company's
deduction  and its  obligation to withhold  taxes or other  amounts  incurred by
reason of such  disqualifying  disposition,  including the amount  thereof.  The
Optionee  shall pay the Company in cash on demand the amount,  if any, which the
Company determines is necessary to satisfy such withholding obligation.

         6. Notwithstanding the foregoing,  this option shall not be exercisable
by the Optionee unless (a) a Registration  Statement under the Securities Act of
1933,  as amended  (the  "Securities  Act") with respect to the shares of Common
Stock to be received  upon the exercise of this option  shall be  effective  and
current at the time of exercise or (b) there is an exemption  from  registration
under the  Securities  Act for the  issuance of the shares of Common  Stock upon
such exercise.  The Optionee hereby represents and warrants to the Company that,
unless such a  Registration  Statement is  effective  and current at the time of
exercise  of this  option,  the  shares  of Common  Stock to be issued  upon the
exercise of this option will be acquired by the  Optionee  for his own  account,
for investment only and not with a view to the resale or  distribution  thereof.
In any event,  the Optionee  shall notify the Company of any proposed  resale of
the shares of Common  Stock  issued to him upon  exercise  of this  option.  Any
subsequent  resale or  distribution  of shares of Common  Stock by the  Optionee
shall be made only pursuant to (x) a Registration Statement under the Securities
Act which is effective  and current with respect to the sale of shares of Common
Stock being sold, or (y) a specific exemption from the registration requirements
of the Securities Act, but in claiming such exemption, the Optionee shall, prior
to any offer of sale or sale of such shares of Common Stock, provide the Company
(unless waived by the Company) with a favorable  written opinion of counsel,  in
form and substance  satisfactory to the Company, as to the applicability of such
exemption  to the  proposed  sale  or  distribution.  Such  representations  and
warranties shall also be deemed to be made by the Optionee upon each exercise of
this option.  Nothing  herein  shall be  construed  as requiring  the Company to
register the shares subject to this option under the Securities Act.

         7. Notwithstanding  anything herein to the contrary, if at any time the
Committee shall determine, in its discretion,  that the listing or qualification
of the shares of


                                      -2-
<PAGE>

Common  Stock  subject to this  option on any  securities  exchange or under any
applicable law, or the consent or approval of any governmental  regulatory body,
is necessary or desirable as a condition to, or in connection with, the granting
of an option or the issue of shares of Common Stock  hereunder,  this option may
not be exercised in whole or in part unless such listing, qualification, consent
or approval  shall have been  effected or obtained  free of any  conditions  not
acceptable to the Committee.

         8. The Company may affix appropriate  legends upon the certificates for
shares of Common  Stock  issued upon  exercise of this option and may issue such
"stop transfer"  instructions to its transfer agent in respect of such shares as
it determines,  in its discretion, to be necessary or appropriate to (a) prevent
a violation of, or to perfect an exemption from, the  registration  requirements
of the Securities Act, (b) implement the provisions of the Plan or this Contract
or any other agreement between the Company and the Optionee with respect to such
shares of Common Stock, or (c) permit the Company to determine the occurrence of
a  "disqualifying  disposition,"  as described in Section 421(b) of the Code, of
the shares of Common Stock transferred upon the exercise of this option.

         9.  Nothing in the Plan or herein  shall  confer upon the  Optionee any
right to  continue  in the  employ  of the  Company,  any  Parent  or any of its
Subsidiaries,  or interfere in any way with any right of the Company, any Parent
or its  Subsidiaries  to terminate  such  employment  at any time for any reason
whatsoever  without  liability  to  the  Company,  any  Parent  or  any  of  its
Subsidiaries.

         10. The Company and the  Optionee  agree that they will both be subject
to and bound by all of the terms and  conditions of the Plan, a copy of which is
attached hereto and made a part hereof.  Any capitalized term not defined herein
shall have the meaning  ascribed  to it in the Plan.  In the event of a conflict
between the terms of this  Contract and the terms of the Plan,  the terms of the
Plan shall govern.

         11. The  Optionee  represents  and agrees  that he will comply with all
applicable  laws  relating to the Plan and the grant and exercise of this option
and the  disposition of the shares of Common Stock acquired upon exercise of the
option,  including  without  limitation,  federal and state securities and "blue
sky" laws.

         12. This option is not  transferable by the Optionee  otherwise than by
will or the laws of descent and  distribution  and may be exercised,  during the
lifetime  of  the  Optionee,  only  by the  Optionee  or  the  Optionee's  legal
representatives.

         13. This Contract shall be binding upon and inure to the benefit of any
successor  or assign of the  Company  and to any  heir,  distributee,  executor,
administrator  or  legal  representative   entitled  to  the  Optionee's  rights
hereunder.


                                      -3-
<PAGE>


         14. This  Contract  shall be governed by, and construed and enforced in
accordance  with,  the laws of the  State of  Delaware,  without  regard  to the
conflicts of law rules thereof.

         15. The  invalidity,  illegality or  unenforceability  of any provision
herein shall not affect the validity,  legality or  enforceability  of any other
provision.

         16. The  Optionee  agrees  that the  Company may amend the Plan and the
options  granted to the  Optionee  under the Plan,  subject  to the  limitations
contained in the Plan.

         IN WITNESS  WHEREOF,  the parties hereto have executed this Contract as
of the day and year first above written.

                                    SMARTSERV ONLINE, INC.


                                    By: ________________________________________


                                   _____________________________________________
                                                                 , Optionee


                                   _____________________________________________

                                   _____________________________________________
                                                     Address


                                      -4-

                                                                    EXHIBIT 99.3

                             1996 STOCK OPTION PLAN
                       NONQUALIFIED STOCK OPTION CONTRACT
                       ----------------------------------


               THIS  NONQUALIFIED  STOCK  OPTION  CONTRACT  entered  into  as of
_________,  1998 between  SMARTSERV  ONLINE,  INC., a Delaware  corporation (the
"Company"), and ____________________ (the "Optionee").

                              W I T N E S S E T H:
                              - - - - - - - - - -

         1. The Company,  in accordance with the allotment made by the committee
of the Company's Board of Directors (the  "Committee")  and subject to the terms
and conditions set forth herein, grants to the Optionee an option to purchase an
aggregate of ______ shares of the Common Stock, $.01 par value per share, of the
Company  ("Common  Stock") at an  exercise  price of $_____ per share,  being at
least equal to the fair market  value of such shares of Common Stock on the date
hereof.  This  option is not an  incentive  stock  option  within the meaning of
Section 422 of the Internal Revenue Code of 1986, as amended (the "Code").

         2. The term of this  option  shall be ____ years from the date  hereof,
subject to earlier termination as provided in section ____ below.  However, this
option shall not be exercisable  until the first anniversary of the date hereof,
at which time it shall become  exercisable in full. The right to purchase shares
of Common  Stock  under this  option  shall be  cumulative,  so that if the full
number of shares purchasable in a period shall not be purchased, the balance may
be  purchased  at any time or from  time to time  thereafter,  but not after the
expiration of the option.  Notwithstanding any of the foregoing, in no event may
a  fraction  of a share of Common  Stock be  purchased  under this  option.  The
Company  shall at all times  during the term of this  Contract  reserve and keep
available such number of shares of Common Stock as will be sufficient to satisfy
the requirements of this Contract.

         3. This  option  shall be  exercised  by giving  written  notice to the
Company at its then principal office, presently Metro Center, One Station Place,
Stamford,  Connecticut  06902 Attn:  Chief Financial  Officer,  stating that the
Optionee is exercising  the option  hereunder,  specifying  the number of shares
being  purchased and  accompanied  by payment in full of the aggregate  purchase
price therefor (a) in cash or by certified check,  (b) with previously  acquired
shares of Common  Stock  which have been held by the  Optionee  for at least six
months, or (c) a combination of the foregoing. The Company shall not be required
to issue any  shares of  Common  Stock  pursuant  to any such  option  until all
required payments, including any required withholding, have been made.

         4. The Company may  withhold (a) cash,  (b) subject to any  limitations
under Rule  16b-3,  shares of Common  Stock to be issued  with  respect  thereto
having  an  aggregate  fair


<PAGE>


market value on the exercise date, or (c) any combination  thereof, in an amount
equal to the amount which the  Committee  determines is necessary to satisfy the
Company's obligation to withhold Federal,  state and local income taxes or other
amounts  incurred  by  reason  of  the  grant  or  exercise  of an  option,  its
disposition,  or the  disposition  of the  underlying  shares of  Common  Stock.
Alternatively,  the Company may  require  the  Optionee to pay the Company  such
amount in cash promptly upon demand.

         A person  entitled  to receive  Common  Stock upon the  exercise  of an
option shall not have the rights of a stockholder with respect to such shares of
Common Stock until the date of issuance of a stock  certificate  to him for such
shares;  provided,  however,  that until such stock  certificate is issued,  any
optionee  using  previously  acquired  shares of Common  Stock in  payment of an
option  exercise price shall  continue to have the rights of a stockholder  with
respect to such previously acquired shares.

         Any  holder  of  an  Employee   Option  or   Consultant   Option  whose
relationship  with the Company,  its Parent and Subsidiaries as an employee or a
consultant has terminated for any reason (other than as a result of the death or
Disability of the optionee) may exercise such option, to the extent  exercisable
on the date of such termination,  at any time within three months after the date
of  termination,  but not  thereafter  and in no event after the date the option
would otherwise have expired;  provided,  however,  that if such relationship is
terminated either (a) for cause, or (b) without the consent of the Company, such
option shall terminate immediately.

         For the purposes of this Contract, an employment  relationship shall be
deemed to exist between an individual  and a corporation  if, at the time of the
determination,  the individual was an employee of such  corporation for purposes
of Section  422(a) of the Code. As a result,  an  individual  on military,  sick
leave or other bona fide leave of absence  shall  continue to be  considered  an
employee  for purposes of this  Contract  during such leave if the period of the
leave does not exceed 90 days, or, if longer, so long as the individual's  right
to reemployment with the Company (or a related corporation) is guaranteed either
by  statute  or by  contract.  If the  period of leave  exceeds  90 days and the
individual's  right to reemployment is not guaranteed by statute or by contract,
the employment  relationship  shall be deemed to have terminated on the 91st day
of such leave.

         Except as may otherwise be expressly provided herein,  Employee Options
and Consultant  Options granted under this Contract shall not be affected by any
change in the status of the optionee so long as the optionee  continues to be an
employee of, or


                                      -2-
<PAGE>


a consultant to, the Company, or any of the Subsidiaries or a Parent (regardless
of having  changed  from one to the other or having  been  transferred  from one
corporation to another).

         Except  as  provided  below,  a  Non-Employee  Director  Option  may be
exercised  at any time  during its five year  term.  The  Non-Employee  Director
Option  shall not be  affected by the  optionee  ceasing to be a director of the
Company or becoming an employee of, or  consultant  to, the Company,  any of its
Subsidiaries or a Parent;  provided,  however, that if (a) he is terminated as a
director of the Company for cause, such option shall terminate  immediately,  or
(b) he ceases to be a director of the Company because he is not nominated by the
Board of Directors for reelection as a director, such option may be exercised at
any time  within one year after he ceases to be a director of the  Company,  but
not  thereafter and in no event after the date the option  otherwise  would have
expired.

         5. Notwithstanding the foregoing,  this option shall not be exercisable
by the Optionee unless (a) a Registration  Statement under the Securities Act of
1933,  as amended  (the  "Securities  Act") with respect to the shares of Common
Stock to be received  upon the exercise of this option  shall be  effective  and
current at the time of exercise or (b) there is an exemption  from  registration
under the  Securities  Act for the  issuance of the shares of Common  Stock upon
such exercise.  The Optionee hereby represents and warrants to the Company that,
unless such a  Registration  Statement is  effective  and current at the time of
exercise  of this  option,  the  shares  of Common  Stock to be issued  upon the
exercise of this option will be acquired by the  Optionee  for his own  account,
for investment only and not with a view to the resale or  distribution  thereof.
In any event,  the Optionee  shall notify the Company of any proposed  resale of
the shares of Common  Stock  issued to him upon  exercise  of this  option.  Any
subsequent  resale or  distribution  of shares of Common  Stock by the  Optionee
shall be made only pursuant to (x) a Registration Statement under the Securities
Act which is effective  and current with respect to the sale of shares of Common
Stock being sold, or (y) a specific exemption from the registration requirements
of the Securities Act, but in claiming such exemption, the Optionee shall, prior
to any offer of sale or sale of such shares of Common Stock, provide the Company
(unless waived by the Company) with a favorable  written opinion of counsel,  in
form and substance  satisfactory to the Company, as to the applicability of such
exemption  to the  proposed  sale  or  distribution.  Such  representations  and
warranties shall also be deemed to be made by the Optionee upon each exercise of
this option.  Nothing  herein  shall be  construed  as requiring  the Company to
register the shares subject to this option under the Securities Act.

         6. Notwithstanding  anything herein to the contrary, if at any time the
Committee shall determine, in its discretion,  that the listing or qualification
of the shares of Common Stock subject to this option on any securities  exchange
or under any  applicable  law, or the  consent or  approval of any  governmental
regulatory  body,  is necessary or desirable as a condition to, or in connection
with,  the  granting  of an  option  or the  issue of  shares  of  Common  Stock
hereunder,  this  option may not be  exercised  in whole or in part  unless such
listing, qualification, consent or approval shall have been effected or obtained
free of any conditions not acceptable to the Committee.

         7. The Company may affix appropriate  legends upon the certificates for
shares of Common  Stock  issued upon  exercise of this option and may issue such
"stop transfer"  instructions to its transfer agent in respect of such shares as
it determines,  in its discretion, to be necessary or appropriate to (a) prevent
a violation of, or to perfect an exemption from, the  registration


                                      -3-
<PAGE>


requirements of the Securities Act and any applicable  state  securities laws or
(b) implement the provisions of this Contract or any other agreement between the
Company and the Optionee with respect to such shares of Common Stock.

         The Company  shall pay all issuance  taxes with respect to the issuance
of shares of Common Stock upon the exercise of an option granted under the Plan,
as well as all fees and expenses incurred by the Company in connection with such
issuance.

         8. Nothing  herein shall confer upon the Optionee any right to continue
in the  employ  of the  Company,  any  Parent  or  any of its  Subsidiaries,  or
interfere  in  any  way  with  any  right  of the  Company,  any  Parent  or its
Subsidiaries to terminate such employment at any time for any reason  whatsoever
without liability to the Company, any Parent or any of its Subsidiaries.

         9. If an optionee  dies (a) while he is an employee  of, or  consultant
to, the Company,  any of its  Subsidiaries or a Parent,  (b) within three months
after the  termination of such  relationship  (unless such  termination  was for
cause or without  the consent of the  Company) or (c) within one year  following
the termination of such  relationship by reason of his Disability,  his Employee
Option or Consultant Option may be exercised,  to the extent  exercisable on the
date of his death,  by his Legal  Representative  (as defined in Paragraph 15 at
any time within one year after death,  but not  thereafter and in no event after
the date the option would otherwise have expired.

         Any optionee  whose  relationship  as an employee of, or consultant to,
the  Company,  its  Parent and  Subsidiaries  has  terminated  by reason of such
optionee's  Disability may exercise his Employee Option or Consultant Option, to
the extent exercisable upon the effective date of such termination,  at any time
within one year after such date,  but not  thereafter  and in no event after the
date the option would otherwise have expired.

         The term of a Non-Employee Director Option shall not be affected by the
death or  Disability  of the  optionee.  If an optionee  holding a  Non-Employee
Director Option dies during the term of such option, the option may be exercised
at any time during its term by his Legal Representative.

         10. ADJUSTMENTS UPON CHANGES IN COMMON STOCK. Notwithstanding any other
provision of the Contract,  in the event of a stock dividend,  recapitalization,
merger in which the Company is the surviving  corporation,  spin-off,  split-up,
combination  or exchange of shares or the like which  results in a change in the
number or kind of shares of Common Stock which is outstanding  immediately prior
to such event,  the aggregate number and kind of shares subject to the Contract,
the aggregate number and kind of shares subject to each  outstanding  option and
the exercise price thereof,  and the number and kind of shares subject to future
Non-Employee  Director  Options and the 162(m)  Maximum  shall be  appropriately
adjusted by the Board of Directors,  whose determination shall be


                                      -4-
<PAGE>


conclusive  and  binding on all  parties.  Such  adjustment  may provide for the
elimination  of  fractional  shares which might  otherwise be subject to options
without payment therefor.

         All outstanding  options shall become  immediately  exercisable in full
upon the  occurrence  of a "Change in Control".  For this  purpose,  a Change in
Control  shall be deemed to have  occurred if (a) there has occurred a change in
control as the term  "control"  is defined in Rule 12b-2  promulgated  under the
Act;  (b) when any  "person"  (as such term is defined in  Sections  3(a)(9) and
13(d)(3) of the Act),  except for an employee stock  ownership  trust (or any of
the trustees thereof),  becomes a beneficial owner,  directly or indirectly,  of
securities  of the  Company  representing  15% or  more  of the  Company's  then
outstanding  securities  having the right to vote on the election of  directors,
unless the transaction in which such person becomes such a beneficial  owner was
approved by a vote of at least  two-thirds of the directors then still in office
who were  directors  before such  transaction  was  consummated;  (c) during any
period of not more than two consecutive years,  individuals who at the beginning
of such period  constitute  the Board of Directors,  and any new director  whose
election by the Board or nomination  for election by the Company's  stockholders
was approved by a vote of at least  two-thirds  of the  directors  then still in
office  who were  either  directors  at the  beginning  of the  period  or whose
election or  nomination  for election  was  previously  approved,  cease for any
reason to constitute  at least 51% of the entire Board of Directors;  (d) when a
majority  of  the  directors  elected  at  any  annual  or  special  meeting  of
stockholders  (or by written  consent in lieu of a meeting) are not  individuals
nominated by the Company's incumbent Board of Directors; (e) if the stockholders
of the Company approve a merger or  consolidation  of the Company with any other
corporation,  other than a merger or  consolidation  which  would  result in the
holders  of voting  securities  of the  Company  outstanding  immediately  prior
thereto  being the  holders  of at least  80% of the  voting  securities  of the
surviving entity outstanding immediately after such merger or consolidation; (f)
if the stockholders of the Company approve a plan of complete liquidation of the
Company;  or (g) if the stockholders of the Company approve an agreement for the
sale or disposition of all or substantially all of the Company's assets.

         11. The Company and the  Optionee  agree that they will both be subject
to and bound by all of the terms and conditions set forth herein.

         12. The  Optionee  represents  and agrees  that he will comply with all
applicable  laws  relating to this  Contract  and the grant and exercise of this
option and the  disposition of the shares of Common Stock acquired upon exercise
of the option,  including without  limitation,  federal and state securities and
"blue sky" laws.

         13. This option is not  transferable by the Optionee  otherwise than by
will or the laws of descent and  distribution  and may be exercised,  during the
lifetime  of  the  Optionee,  only  by the  Optionee  or  the  Optionee's  legal
representatives.  Except  to the  extent  provided  above,  options  may  not be
assigned, transferred,  pledged, hypothecated or disposed of in any way (whether
by  operation  of law or  otherwise)  and shall  not be  subject  to  execution,
attachment or


                                      -5-
<PAGE>


similar  process,  and  any  such  attempted   assignment,   transfer,   pledge,
hypothecation or disposition shall be null and void ab initio and of no force or
effect.

         14. This Contract shall be binding upon and inure to the benefit of any
successor  or assign of the  Company  and to any  heir,  distributee,  executor,
administrator  or  legal  representative   entitled  to  the  Optionee's  rights
hereunder.

         15. DEFINITIONS. For purposes of the Plan, the following terms shall be
defined as set forth below:

              (a) Constituent  Corporation.  The term "Constituent  Corporation"
shall  mean  any  corporation  which  engages  with  the  Company,  any  of  its
Subsidiaries  or a Parent in a transaction  to which Section  424(a) of the Code
applies (or would apply if the option  assumed or  substituted  were an ISO), or
any Parent or any Subsidiary of such corporation.

              (b) Consultant Option.  The term "Consultant  Option" shall mean a
NQSO  granted  pursuant to the Plan to a person who, at the time of grant,  is a
consultant  to the Company or a Subsidiary  of the Company,  and at such time is
not a salaried employee of the Company or any of its Subsidiaries.

              (c) Disability.  The term "Disability" shall mean a  permanent and
total disability within the meaning of Section 22(e)(3) of the Code.

              (d) Employee  Option.  The term "Employee  Option" shall  mean  an
option  granted  pursuant to this Contract to an individual  who, at the time of
grant, is a key employee of the Company or any of its Subsidiaries.

              (e) Legal  Representative.  The term "Legal  Representative" shall
mean the executor,  administrator or other person who at the time is entitled by
law to exercise the rights of a deceased or incapacitated  optionee with respect
to an option granted under this Contract.

              (f) Non-Employee Director. The term "Non-Employee  Director" shall
mean a  person  who is a  director  of the  Company  but  who is not a  salaried
employee of the Company or any of its Subsidiaries.

              (g)  Non-Employee      Director  Option.   The term  "Non-Employee
Director Option" shall mean a NQSO granted pursuant to this Contract to a person
who, at the time of the grant, is a Non-Employee Director.

              (h) Parent. The  term  "Parent" shall  have the same definition as
"parent corporation" in Section 424(e) of the Code.


                                      -6-
<PAGE>

              (i) Subsidiary.  The   term   "Subsidiary"  shall  have  the  same
definition as "subsidiary corporation" in Section 424(f) of the Code.

         16. This  Contract  shall be governed by, and construed and enforced in
accordance  with,  the laws of the  State of  Delaware,  without  regard  to the
conflicts of law rules thereof.

         17. The  invalidity,  illegality or  unenforceability  of any provision
herein shall not affect the validity,  legality or  enforceability  of any other
provision.

         18. The  Optionee  agrees that the Company may amend this  Contract and
the  options  granted  to  the  Optionee  under  the  Contract,  subject  to the
limitations contained in the Contract.

         IN WITNESS  WHEREOF,  the parties hereto have executed this Contract as
of the day and year first above written.


                                    SMARTSERV ONLINE, INC.


                                    By: ________________________________________


                                   _____________________________________________
                                                                 , Optionee


                                   _____________________________________________

                                   _____________________________________________
                                                     Address


                                      -7-

                                                                     EXHBIT 99.4


                       NONQUALIFIED STOCK OPTION CONTRACT
                       ----------------------------------


         THIS   NONQUALIFIED   STOCK   OPTION   CONTRACT   entered  into  as  of
______________, 1998 between SMARTSERV ONLINE, INC., a Delaware corporation (the
"Company"), and ____________________ (the "Optionee").

                              W I T N E S S E T H:
                              - - - - - - - - - -

         1. Grant; Exercise Price. The Company, in accordance with the allotment
made by the Stock Option  Committee  of the  Company's  Board of Directors  (the
"Committee"),  and subject to the terms and conditions set forth herein,  grants
to the  Optionee  an option to  purchase an  aggregate  of ______  shares of the
Common Stock,  $.01 par value per share, of the Company  ("Common  Stock") at an
exercise price of $_____ per share (the  "Option"),  being at least equal to the
fair market value of such shares of Common Stock on the date hereof.  The Option
is not an  incentive  stock  option  within the  meaning  of Section  422 of the
Internal Revenue Code of 1986, as amended (the "Code").

         2. Administration.  Subject to the express provisions of this Contract,
the Committee  shall have the authority,  in its sole  discretion,  to determine
whether to  accelerate  the date of  exercise  of the Option or any  installment
hereof,  whether  shares of Common  Stock may be issued upon the exercise of the
Option as partly  paid and,  if so, the dates when  future  installments  of the
exercise price shall become due and the amounts of such  installments,  the form
of  payment  of the  exercise  price,  whether  to  restrict  the  sale or other
disposition  of the shares of Common  Stock  acquired  upon the  exercise of the
Option and, if so, whether to waive any such  restriction,  whether the Optionee
is Disabled  (as defined in  Paragraph  14);  the amount,  if any,  necessary to
satisfy the Company's obligation to withhold taxes or other amounts and the fair
market value of a share of Common Stock  (within the meaning of Paragraph 6); to
construe this  Contract;  with the consent of the Optionee,  to cancel or modify
the Option;  to prescribe,  amend and rescind rules and regulations  relating to
this  Contract;  to approve any provision  which under Rule 16b-3 of the General
Rules and Regulations under the Securities Exchange Act of 1934, as amended (the
"Exchange  Act")  (as said Rule may be in effect  and  interpreted  from time to
time, "Rule 16b-3") requires  approval by the Board of Directors of the Company,
a committee  of  non-employee  directors or the  stockholders  of the Company in
order to be exempt  under Rule 16b-3  (unless  otherwise  specifically  provided
herein);  and to make  all  other  determinations  necessary  or  advisable  for
administering this Contract. Any controversy or claim arising out of or relating
to this Contract or the Option shall be determined unilaterally by the Committee
in its sole  discretion.  The  determinations  of the  Committee  on the matters
referred to in this  Paragraph 2 shall be conclusive and binding on the parties.
No member or former  member of the  Committee  shall be liable  for any  action,
failure to act or determination made in good faith with respect to this Contract
or the Option.


<PAGE>


         3. Term. The term of the Option shall be 10 years from the date hereof,
subject to earlier termination as provided herein. However, the Option shall not
be exercisable  until the first anniversary of the date hereof, at which time it
shall become exercisable ________.  The right to purchase shares of Common Stock
under  the  Option  shall be  cumulative,  so that if the full  number of shares
purchasable in a period shall not be purchased,  the balance may be purchased at
any time or from time to time  thereafter,  but not after the  expiration of the
Option.  Notwithstanding  any of the foregoing,  in no event may a fraction of a
share of Common Stock be purchased  under the Option.  The Company  shall at all
times during the term of this Contract reserve and keep available such number of
shares of Common Stock as will be sufficient to satisfy the requirements of this
Contract.

         4. Exercise.  The Option shall be exercised by giving written notice to
the Company at its then principal  office,  presently Metro Center,  One Station
Place, Stamford,  Connecticut 06902 Attn: Chief Financial Officer,  stating that
the Optionee is  exercising  the Option,  specifying  the number of shares being
purchased and  accompanied  by payment in full of the aggregate  purchase  price
therefor (a) in cash or by certified check, (b) with previously  acquired shares
of Common Stock which have been held by the Optionee for at least six months, or
(c) a combination of the  foregoing.  The Company shall not be required to issue
any shares of Common Stock  pursuant to the Option until all required  payments,
including any required withholding, have been made.

         The Optionee shall not have the rights of a stockholder with respect to
shares of Common Stock until the date of issuance of a stock  certificate to him
for such shares; provided, however, that until such stock certificate is issued,
the Optionee,  if using previously acquired shares of Common Stock in payment of
the exercise  price,  shall  continue to have the rights of a  stockholder  with
respect to such previously acquired shares.

         The  Committee  may,  in its sole  discretion,  permit  payment  of the
exercise price of the Option by delivery by the Optionee of a properly  executed
notice,  together  with  a copy  of his  irrevocable  instructions  to a  broker
acceptable  to the  Committee  to deliver  promptly to the Company the amount of
sale or loan  proceeds  sufficient  to pay such  exercise  price.  In connection
therewith, the Company may enter into agreements for coordinated procedures with
one or more brokerage firms.

         5. Withholding Taxes. The Company may withhold (a) cash, (b) subject to
any  limitations  under Rule  16b-3,  shares of Common  Stock to be issued  with
respect  thereto  having an aggregate fair market value on the exercise date, or
(c) any  combination  thereof,  in an  amount  equal  to the  amount  which  the
Committee  determines  is  necessary  to satisfy  the  Company's  obligation  to
withhold  federal,  state and local  income taxes or other  amounts  incurred by
reason  of  the  grant  or  exercise  of the  Option,  its  disposition,  or the
disposition of the underlying shares of Common Stock. Alternatively, the Company
may require the  Optionee to pay the Company such amount in cash  promptly  upon
demand.

         6. Determination of Fair Market Value. The fair market value of a share
of Common Stock on any day shall be (a) if the  principal  market for the Common
Stock is a national


                                      -2-
<PAGE>


securities  exchange,  the average of the highest  and lowest  sales  prices per
share of Common Stock on such day as reported by such exchange or on a composite
tape reflecting  transactions on such exchange,  (b) if the principal market for
the Common Stock is not a national  securities  exchange and the Common Stock is
quoted on The Nasdaq  Stock  Market  ("Nasdaq"),  and (i) if actual  sales price
information  is available  with respect to the Common Stock,  the average of the
highest and lowest sales prices per share of Common Stock on such day on Nasdaq,
or (ii) if such information is not available, the average of the highest bid and
lowest asked  prices per share of Common Stock on such day on Nasdaq,  or (c) if
the principal market for the Common Stock is not a national  securities exchange
and the Common Stock is not quoted on Nasdaq, the average of the highest bid and
lowest asked prices per share of Common Stock on such day as reported on the OTC
Bulletin  Board  Service or by  National  Quotation  Bureau,  Incorporated  or a
comparable service; provided,  however, that if clauses (a), (b) and (c) of this
paragraph are all inapplicable,  or if no trades have been made or no quotes are
available  for such day,  the fair  market  value of the Common  Stock  shall be
determined by the Committee by any method consistent with applicable regulations
adopted by the Treasury Department relating to stock options.

         7. Compliance With Securities Laws.  Notwithstanding anything herein to
the contrary,  the Option shall not be exercisable by the Optionee  unless (a) a
Registration  Statement  under  the  Securities  Act of 1933,  as  amended  (the
"Securities Act") with respect to the shares of Common Stock to be received upon
the  exercise  of the  Option  shall be  effective  and  current  at the time of
exercise or (b) there is an exemption from registration under the Securities Act
for the issuance of the shares of Common Stock upon such exercise.  The Optionee
hereby  represents and warrants to the Company that,  unless such a Registration
Statement  is effective  and current at the time of exercise of the Option,  the
shares of Common  Stock to be issued  upon the  exercise  of the Option  will be
acquired by the Optionee for his own account, for investment only and not with a
view to the resale or  distribution  thereof.  In any event,  the Optionee shall
notify the Company of any  proposed  resale of the shares of Common Stock issued
to him upon exercise of the Option.  Any subsequent  resale or  distribution  of
shares of Common  Stock by the  Optionee  shall be made only  pursuant  to (x) a
Registration  Statement  under the Securities Act which is effective and current
with respect to the sale of shares of Common Stock being sold, or (y) a specific
exemption  from the  registration  requirements  of the  Securities  Act, but in
claiming such exemption,  the Optionee shall, prior to any offer of sale or sale
of such  shares of Common  Stock,  provide  the  Company  (unless  waived by the
Company)  with a favorable  written  opinion of counsel,  in form and  substance
satisfactory to the Company,  as to the  applicability  of such exemption to the
proposed sale or distribution. Such representations and warranties shall also be
deemed to be made by the  Optionee  upon each  exercise of the  Option.  Nothing
herein  shall be  construed  as  requiring  the Company to  register  the shares
subject to the Option under the Securities Act.

         The  Optionee  represents  and  agrees  that he will  comply  with  all
applicable  laws  relating to this  Contract  and the grant and  exercise of the
Option and the  disposition of the shares of Common Stock acquired upon exercise
of the Option,  including without  limitation,  federal and state securities and
"blue sky" laws.


                                      -3-
<PAGE>


         Notwithstanding  anything  herein to the  contrary,  if at any time the
Committee shall determine, in its discretion,  that the listing or qualification
of the shares of Common Stock subject to the Option on any  securities  exchange
or under any  applicable  law, or the  consent or  approval of any  governmental
regulatory  body,  is necessary or desirable as a condition to, or in connection
with,  the issuance of shares of Common Stock  hereunder,  the Option may not be
exercised  in whole or in part unless such  listing,  qualification,  consent or
approval  shall  have been  effected  or  obtained  free of any  conditions  not
acceptable to the Committee.

         8.  Legends;  Payment of  Expenses.  The Company may affix  appropriate
legends upon the certificates for shares of Common Stock issued upon exercise of
the Option and may issue such "stop transfer" instructions to its transfer agent
in respect of such shares as it determines,  in its discretion,  to be necessary
or appropriate  to (a) prevent a violation of, or to perfect an exemption  from,
the  registration  requirements  of the Securities Act and any applicable  state
securities  laws or (b) implement  the  provisions of this Contract or any other
agreement  between the Company and the  Optionee  with respect to such shares of
Common Stock.

         The Company  shall pay all issuance  taxes with respect to the issuance
of shares of Common Stock upon the  exercise of the Option,  as well as all fees
and expenses incurred by the Company in connection with such issuance.

         9. Termination of Relationship. If the Optionee's relationship with the
Company, its Parent and Subsidiaries (as defined in Paragraph 14) as an employee
has terminated for any reason (other than as a result of the death or Disability
of  the  Optionee),  the  Optionee  may  exercise  the  Option,  to  the  extent
exercisable  on the date of such  termination,  at any time within  three months
after the date of termination, but not thereafter and in no event after the date
the  Option  would  otherwise  have  expired;  provided,  however,  that if such
relationship  is terminated  either (a) for cause, or (b) without the consent of
the Company, the Option shall terminate immediately.

         For the purposes of this Contract, an employment  relationship shall be
deemed to exist  between  the  Optionee  and the  Company if, at the time of the
determination,  the  Optionee  was an employee  of the  Company for  purposes of
Section  422(a) of the Code. As a result,  if the Optionee is on military,  sick
leave or other bona fide leave of absence, he shall continue to be considered an
employee  for purposes of this  Contract  during such leave if the period of the
leave does not exceed 90 days, or, if longer, so long as the Optionee's right to
reemployment with the Company (or a related corporation) is guaranteed either by
statute  or by  contract.  If the  period  of  leave  exceeds  90  days  and the
Optionee's  right to  reemployment  is not guaranteed by statute or by contract,
the employment  relationship  shall be deemed to have terminated on the 91st day
of such leave.

         Except as may otherwise be expressly  provided herein, the Option shall
not be  affected  by any  change in the  status of the  Optionee  so long as the
Optionee continues to be an employee of the Company,  any of its Subsidiaries or
a Parent  (regardless  of having  changed  from one to the other or having  been
transferred from one corporation to another).


                                      -4-
<PAGE>


         Nothing  herein shall confer upon the Optionee any right to continue in
the employ of the Company,  any Parent or any of its Subsidiaries,  or interfere
in any way with any right of the  Company,  any  Parent or its  Subsidiaries  to
terminate  such  employment  at any  time  for  any  reason  whatsoever  without
liability to the Company, any Parent or any of its Subsidiaries.

         10. Death or Disability of Optionee.  If the Optionee dies (a) while he
is an employee of the Company,  any of its Subsidiaries or a Parent,  (b) within
three months after the termination of such relationship (unless such termination
was for cause or  without  the  consent of the  Company)  or (c) within one year
following the termination of such relationship by reason of his Disability,  the
Option may be exercised,  to the extent exercisable on the date of his death, by
his Legal  Representative  (as defined in Paragraph  14), at any time within one
year after death,  but not  thereafter and in no event after the date the Option
would otherwise have expired.

         If the  Optionee's  relationship  as an  employee of the  Company,  its
Parent and Subsidiaries  has terminated by reason of the Optionee's  Disability,
the  Optionee  may  exercise  the  Option  to the  extent  exercisable  upon the
effective date of such termination, at any time within one year after such date,
but not  thereafter  and in no event after the date the Option  would  otherwise
have expired.

         11. Adjustments Upon Changes in Common Stock. Notwithstanding any other
provision of this Contract, in the event of a stock dividend,  recapitalization,
merger in which the Company is the surviving  corporation,  spin-off,  split-up,
combination  or exchange of shares or the like which  results in a change in the
number or kind of shares of Common Stock which is outstanding  immediately prior
to such event,  the  aggregate  number and kind of shares  subject to the Option
Contract and the exercise price thereof shall be  appropriately  adjusted by the
Board of Directors of the Company,  whose  determination shall be conclusive and
binding on all  parties.  Such  adjustment  may provide for the  elimination  of
fractional shares which might otherwise be subject to the Option without payment
therefor.

         This  Option  shall  become  immediately  exercisable  in full upon the
occurrence of a "Change in Control". For this purpose, a Change in Control shall
be deemed to have  occurred if (a) there has occurred a change in control as the
term "control" is defined in Rule 12b-2  promulgated under the Exchange Act; (b)
when any "person"  (as such term is defined in Sections  3(a)(9) and 13(d)(3) of
the Exchange Act),  except for an employee stock  ownership trust (or any of the
trustees  thereof),  becomes a  beneficial  owner,  directly or  indirectly,  of
securities  of the  Company  representing  15% or  more  of the  Company's  then
outstanding  securities  having the right to vote on the election of  directors,
unless the transaction in which such person becomes such a beneficial  owner was
approved by a vote of at least  two-thirds of the directors then still in office
who were  directors  before such  transaction  was  consummated;  (c) during any
period of not more than two consecutive years,  individuals who at the beginning
of such period  constitute  the Board of Directors,  and any new director  whose
election by the Board or nomination  for election by the Company's  stockholders
was approved by a vote of at least  two-thirds  of the  directors  then still in
office  who were  either  directors  at the  beginning  of the  period  or whose
election or  nomination  for election  was  previously  approved,



                                      -5-
<PAGE>

cease  for any  reason  to  constitute  at  least  51% of the  entire  Board  of
Directors; (d) when a majority of the directors elected at any annual or special
meeting of  stockholders  (or by written  consent in lieu of a meeting)  are not
individuals nominated by the Company's incumbent Board of Directors;  (e) if the
stockholders  of the Company  approve a merger or  consolidation  of the Company
with any other  corporation,  other than a merger or  consolidation  which would
result  in  the  holders  of  voting  securities  of  the  Company   outstanding
immediately  prior  thereto  being the  holders  of at least  80% of the  voting
securities of the surviving entity outstanding  immediately after such merger or
consolidation; (f) if the stockholders of the Company approve a plan of complete
liquidation of the Company; or (g) if the stockholders of the Company approve an
agreement  for  the  sale  or  disposition  of all or  substantially  all of the
Company's assets.

         12. Amendments;  Termination.  The Board of Directors,  without further
approval of the  Company's  stockholders,  may amend this  Contract from time to
time in such respects as it may deem advisable,  including,  without limitation,
to comply with the  provisions  of Rule 16b-3 or any change in  applicable  law,
regulations,  rulings or interpretations of administrative  agencies;  provided,
however,  that no amendment  shall be effective  without the requisite  prior or
subsequent stockholder approval which would make any change for which applicable
law or regulatory authority requires stockholder  approval. No amendment of this
Contract shall, without the consent of the Optionee, adversely affect his rights
hereunder.

         13.  Non-transferability  of  Option.  The  Option  granted  under this
Contract shall not be transferable by the Optionee otherwise than by will or the
laws of descent and  distribution  and may be exercised,  during the lifetime of
the  Optionee,  only by the  Optionee or the  Optionee's  Legal  Representative.
Except  to  the  extent  provided  above,   the  Option  may  not  be  assigned,
transferred,  pledged,  hypothecated  or  disposed  of in any  way  (whether  by
operation of law or otherwise) and shall not be subject to execution, attachment
or  similar  process,  and any  such  attempted  assignment,  transfer,  pledge,
hypothecation or disposition shall be null and void ab initio and of no force or
effect.

         This  Contract  shall be binding  upon and inure to the  benefit of any
successor  or  assign  of the  Company  and to any  heir,  distributee  or Legal
Representative entitled to the Optionee's rights hereunder.

         14.  Definitions.  For purposes of this Contract,  the following  terms
shall be defined as set forth below:

              (a) Disability.  The term "Disability"  shall mean a permanent and
total disability within the meaning of Section 22(e)(3) of the Code.

              (b) Legal  Representative.  The term "Legal  Representative" shall
mean the executor,  administrator or other person who at the time is entitled by
law to exercise the rights of a deceased or incapacitated  Optionee with respect
to the Option granted under this Contract.


                                      -6-
<PAGE>

              (c) Parent.  The term "Parent"  shall have the same  definition as
"parent corporation" in Section 424(e) of the Code.

              (d)  Subsidiary.   The  term  "Subsidiary"  shall  have  the  same
definition as "subsidiary corporation" in Section 424(f) of the Code.

         15.  Governing Law;  Construction.  This Contract shall be governed by,
and  construed  and  enforced  in  accordance  with,  the  laws of the  State of
Delaware, without regard to the conflicts of law rules thereof.

         This  Contract  shall  not  be  construed  or   interpreted   with  any
presumption against the Company by reason of the Company causing the Contract to
be drafted. Whenever from the context it appears appropriate, any term stated in
either the  singular or plural shall  include the  singular and plural,  and any
term  stated in the  masculine,  feminine  or neuter  gender  shall  include the
masculine, feminine and neuter.

         16. Partial Invalidity. The invalidity,  illegality or unenforceability
of  any   provision   herein  shall  not  affect  the   validity,   legality  or
enforceability of any other provision.

         IN WITNESS  WHEREOF,  the parties hereto have executed this Contract as
of the day and year first above written.


                                    SMARTSERV ONLINE, INC.


                                    By: ________________________________________
                                        Sebastian E. Cassetta
                                        Chairman & Chief Executive Officer



                                   _____________________________________________
                                                                 , Optionee


                                   _____________________________________________

                                   _____________________________________________
                                                     Address


                                      -7-


                                                                    EXHIBIT 99.5


                       NONQUALIFIED STOCK OPTION CONTRACT
                       ----------------------------------


         THIS  NONQUALIFIED  STOCK OPTION CONTRACT entered into as of January 1,
1999 between SMARTSERV ONLINE, INC., a Delaware corporation (the "Company"), and
____________________ (the "Optionee").


                              W I T N E S S E T H:
                              - - - - - - - - - -

         1. Grant; Exercise Price. The Company, in accordance with the allotment
made by the Stock Option  Committee  of the  Company's  Board of Directors  (the
"Committee"),  and subject to the terms and conditions set forth herein,  grants
to the  Optionee  an option to  purchase an  aggregate  of 10,000  shares of the
Common Stock,  $.01 par value per share, of the Company  ("Common  Stock") at an
exercise price of $2.3438 per share (the "Option"),  being at least equal to the
fair market value of such shares of Common Stock on the date hereof.  The Option
is not an  incentive  stock  option  within the  meaning  of Section  422 of the
Internal Revenue Code of 1986, as amended (the "Code").

         2. Administration.  Subject to the express provisions of this Contract,
the Committee  shall have the authority,  in its sole  discretion,  to determine
whether to  accelerate  the date of  exercise  of the Option or any  installment
hereof,  whether  shares of Common  Stock may be issued upon the exercise of the
Option as partly  paid and,  if so, the dates when  future  installments  of the
exercise price shall become due and the amounts of such  installments,  the form
of  payment  of the  exercise  price,  whether  to  restrict  the  sale or other
disposition  of the shares of Common  Stock  acquired  upon the  exercise of the
Option and, if so, whether to waive any such  restriction,  whether the Optionee
is Disabled  (as defined in  Paragraph  14);  the amount,  if any,  necessary to
satisfy the Company's obligation to withhold taxes or other amounts and the fair
market value of a share of Common Stock  (within the meaning of Paragraph 6); to
construe this  Contract;  with the consent of the Optionee,  to cancel or modify
the Option;  to prescribe,  amend and rescind rules and regulations  relating to
this  Contract;  to approve any provision  which under Rule 16b-3 of the General
Rules and Regulations under the Securities Exchange Act of 1934, as amended (the
"Exchange  Act")  (as said Rule may be in effect  and  interpreted  from time to
time, "Rule 16b-3") requires  approval by the Board of Directors of the Company,
a committee  of  non-employee  directors or the  stockholders  of the Company in
order to be exempt  under Rule 16b-3  (unless  otherwise  specifically  provided
herein);  and to make  all  other  determinations  necessary  or  advisable  for
administering this Contract. Any controversy or claim arising out of or relating
to this Contract or the Option shall be determined unilaterally by the Committee
in its sole  discretion.  The  determinations  of the  Committee  on the matters
referred to in this  Paragraph 2 shall be conclusive and binding on the parties.
No member or former  member of the  Committee


<PAGE>


shall be liable for any  action,  failure to act or  determination  made in good
faith with respect to this Contract or the Option.

         3. Term.  The term of the Option shall be 5 years from the date hereof,
subject  to  earlier  termination  as  provided  herein.  This  Option  shall be
immediately  exercisable in full.  The right to purchase  shares of Common Stock
under  the  Option  shall be  cumulative,  so that if the full  number of shares
purchasable in a period shall not be purchased,  the balance may be purchased at
any time or from time to time  thereafter,  but not after the  expiration of the
Option.  Notwithstanding  any of the foregoing,  in no event may a fraction of a
share of Common Stock be purchased  under the Option.  The Company  shall at all
times during the term of this Contract reserve and keep available such number of
shares of Common Stock as will be sufficient to satisfy the requirements of this
Contract.

         4. Exercise.  The Option shall be exercised by giving written notice to
the Company at its then principal  office,  presently Metro Center,  One Station
Place, Stamford,  Connecticut 06902 Attn: Chief Financial Officer,  stating that
the Optionee is  exercising  the Option,  specifying  the number of shares being
purchased and  accompanied  by payment in full of the aggregate  purchase  price
therefor (a) in cash or by certified check, (b) with previously  acquired shares
of Common Stock which have been held by the Optionee for at least six months, or
(c) a combination of the  foregoing.  The Company shall not be required to issue
any shares of Common Stock  pursuant to the Option until all required  payments,
including any required withholding, have been made.

         The Optionee shall not have the rights of a stockholder with respect to
shares of Common Stock until the date of issuance of a stock  certificate to him
for such shares; provided, however, that until such stock certificate is issued,
the Optionee,  if using previously acquired shares of Common Stock in payment of
the exercise  price,  shall  continue to have the rights of a  stockholder  with
respect to such previously acquired shares.

         The  Committee  may,  in its sole  discretion,  permit  payment  of the
exercise price of the Option by delivery by the Optionee of a properly  executed
notice,  together  with  a copy  of his  irrevocable  instructions  to a  broker
acceptable  to the  Committee  to deliver  promptly to the Company the amount of
sale or loan  proceeds  sufficient  to pay such  exercise  price.  In connection
therewith, the Company may enter into agreements for coordinated procedures with
one or more brokerage firms.

         5. Withholding Taxes. The Company may withhold (a) cash, (b) subject to
any  limitations  under Rule  16b-3,  shares of Common  Stock to be issued  with
respect  thereto  having an aggregate fair market value on the exercise date, or
(c) any  combination  thereof,  in an  amount  equal  to the  amount  which  the
Committee  determines  is  necessary  to satisfy  the  Company's  obligation  to
withhold  federal,  state and local  income taxes or other  amounts  incurred by
reason  of  the  grant  or  exercise  of the  Option,  its  disposition,  or the
disposition of the


                                      -2-
<PAGE>


underlying  shares of Common Stock.  Alternatively,  the Company may require the
Optionee to pay the Company such amount in cash promptly upon demand.

         6. Determination of Fair Market Value. The fair market value of a share
of Common Stock on any day shall be (a) if the  principal  market for the Common
Stock is a national securities  exchange,  the average of the highest and lowest
sales prices per share of Common Stock on such day as reported by such  exchange
or on a composite tape  reflecting  transactions  on such  exchange,  (b) if the
principal market for the Common Stock is not a national  securities exchange and
the Common  Stock is quoted on The Nasdaq Stock  Market  ("Nasdaq"),  and (i) if
actual sales price  information  is available  with respect to the Common Stock,
the average of the highest and lowest  sales prices per share of Common Stock on
such day on Nasdaq, or (ii) if such information is not available, the average of
the highest bid and lowest asked prices per share of Common Stock on such day on
Nasdaq,  or (c) if the  principal  market for the Common Stock is not a national
securities exchange and the Common Stock is not quoted on Nasdaq, the average of
the highest bid and lowest asked prices per share of Common Stock on such day as
reported on the OTC  Bulletin  Board  Service or by National  Quotation  Bureau,
Incorporated or a comparable service;  provided,  however,  that if clauses (a),
(b) and (c) of this  paragraph are all  inapplicable,  or if no trades have been
made or no quotes  are  available  for such day,  the fair  market  value of the
Common Stock shall be determined by the Committee by any method  consistent with
applicable  regulations  adopted by the  Treasury  Department  relating to stock
options.

         7. Compliance With Securities Laws.  Notwithstanding anything herein to
the contrary,  the Option shall not be exercisable by the Optionee  unless (a) a
Registration  Statement  under  the  Securities  Act of 1933,  as  amended  (the
"Securities Act") with respect to the shares of Common Stock to be received upon
the  exercise  of the  Option  shall be  effective  and  current  at the time of
exercise or (b) there is an exemption from registration under the Securities Act
for the issuance of the shares of Common Stock upon such exercise.  The Optionee
hereby  represents and warrants to the Company that,  unless such a Registration
Statement  is effective  and current at the time of exercise of the Option,  the
shares of Common  Stock to be issued  upon the  exercise  of the Option  will be
acquired by the Optionee for his own account, for investment only and not with a
view to the resale or  distribution  thereof.  In any event,  the Optionee shall
notify the Company of any  proposed  resale of the shares of Common Stock issued
to him upon exercise of the Option.  Any subsequent  resale or  distribution  of
shares of Common  Stock by the  Optionee  shall be made only  pursuant  to (x) a
Registration  Statement  under the Securities Act which is effective and current
with respect to the sale of shares of Common Stock being sold, or (y) a specific
exemption  from the  registration  requirements  of the  Securities  Act, but in
claiming such exemption,  the Optionee shall, prior to any offer of sale or sale
of such  shares of Common  Stock,  provide  the  Company  (unless  waived by the
Company)  with a favorable  written  opinion of counsel,  in form and  substance
satisfactory to the Company,  as to the  applicability  of such exemption to the
proposed sale or distribution. Such representations and warranties shall also be
deemed to be made by the  Optionee  upon each  exercise of the  Option.  Nothing
herein  shall be  construed  as  requiring  the Company to  register  the shares
subject to the Option under the Securities Act.


                                      -3-
<PAGE>


         The  Optionee  represents  and  agrees  that he will  comply  with  all
applicable  laws  relating to this  Contract  and the grant and  exercise of the
Option and the  disposition of the shares of Common Stock acquired upon exercise
of the Option,  including without  limitation,  federal and state securities and
"blue sky" laws.

         Notwithstanding  anything  herein to the  contrary,  if at any time the
Committee shall determine, in its discretion,  that the listing or qualification
of the shares of Common Stock subject to the Option on any  securities  exchange
or under any  applicable  law, or the  consent or  approval of any  governmental
regulatory  body,  is necessary or desirable as a condition to, or in connection
with,  the issuance of shares of Common Stock  hereunder,  the Option may not be
exercised  in whole or in part unless such  listing,  qualification,  consent or
approval  shall  have been  effected  or  obtained  free of any  conditions  not
acceptable to the Committee.

         8.  Legends;  Payment of  Expenses.  The Company may affix  appropriate
legends upon the certificates for shares of Common Stock issued upon exercise of
the Option and may issue such "stop transfer" instructions to its transfer agent
in respect of such shares as it determines,  in its discretion,  to be necessary
or appropriate  to (a) prevent a violation of, or to perfect an exemption  from,
the  registration  requirements  of the Securities Act and any applicable  state
securities  laws or (b) implement  the  provisions of this Contract or any other
agreement  between the Company and the  Optionee  with respect to such shares of
Common Stock.

         The Company  shall pay all issuance  taxes with respect to the issuance
of shares of Common Stock upon the  exercise of the Option,  as well as all fees
and expenses incurred by the Company in connection with such issuance.

         9.  Termination of  Relationship.  Nothing herein shall confer upon the
Optionee any right to continue as a director of the Company, or interfere in any
way with any right of the Company,  to terminate such  relationship  at any time
for any reason whatsoever without liability to the Company.

         Except as  provided  below,  this Option may be  exercised  at any time
during its  five-year  term.  This Option  shall not be affected by the Optionee
ceasing  to be a  director  of the  Company  or  becoming  an  employee  of,  or
consultant  to, the  Company,  any of its  Subsidiaries  or a Parent;  provided,
however, that if (a) the Optionee is terminated as a director of the Company for
cause, such Option shall terminate immediately, or (b) the Optionee ceases to be
a director of the Company  because the Optionee is not nominated by the Board of
Directors for reelection as a director, such Option may be exercised at any time
within one year after the Optionee  ceases to be a director of the Company,  but
not  thereafter and in no event after the date the Option  otherwise  would have
expired.

         10. Death or Disability of Optionee.  The term of this Option shall not
be affected by the death or  Disability  of the  Optionee.  If the Optionee dies
during the term of such


                                      -4-
<PAGE>


Option,  the  Option  may be  exercised  at any  time  during  its  term  by the
Optionee's Legal Representative.

         11. Adjustments Upon Changes in Common Stock. Notwithstanding any other
provision of this Contract, in the event of a stock dividend,  recapitalization,
merger in which the Company is the surviving  corporation,  spin-off,  split-up,
combination  or exchange of shares or the like which  results in a change in the
number or kind of shares of Common Stock which is outstanding  immediately prior
to such event,  the  aggregate  number and kind of shares  subject to the Option
Contract and the exercise price thereof shall be  appropriately  adjusted by the
Board of Directors of the Company,  whose  determination shall be conclusive and
binding on all  parties.  Such  adjustment  may provide for the  elimination  of
fractional shares which might otherwise be subject to the Option without payment
therefor.

         12. Amendments;  Termination.  The Board of Directors,  without further
approval of the  Company's  stockholders,  may amend this  Contract from time to
time in such respects as it may deem advisable,  including,  without limitation,
to comply with the  provisions  of Rule 16b-3 or any change in  applicable  law,
regulations,  rulings or interpretations of administrative  agencies;  provided,
however,  that no amendment  shall be effective  without the requisite  prior or
subsequent stockholder approval which would make any change for which applicable
law or regulatory authority requires stockholder  approval. No amendment of this
Contract shall, without the consent of the Optionee, adversely affect his rights
hereunder.

         13.  Non-transferability  of  Option.  The  Option  granted  under this
Contract shall not be transferable by the Optionee otherwise than by will or the
laws of descent and  distribution  and may be exercised,  during the lifetime of
the  Optionee,  only by the  Optionee or the  Optionee's  Legal  Representative.
Except  to  the  extent  provided  above,   the  Option  may  not  be  assigned,
transferred,  pledged,  hypothecated  or  disposed  of in any  way  (whether  by
operation of law or otherwise) and shall not be subject to execution, attachment
or  similar  process,  and any  such  attempted  assignment,  transfer,  pledge,
hypothecation or disposition shall be null and void ab initio and of no force or
effect.

         This  Contract  shall be binding  upon and inure to the  benefit of any
successor  or  assign  of the  Company  and to any  heir,  distributee  or Legal
Representative entitled to the Optionee's rights hereunder.

         14.  Definitions.  For purposes of this Contract,  the following  terms
shall be defined as set forth below:

              (a)  Disability.  The term "Disability" shall mean a permanent and
total disability within the meaning of Section 22(e)(3) of the Code.


                                      -5-
<PAGE>


              (b)  Legal Representative.  The term "Legal  Representative" shall
mean the executor,  administrator or other person who at the time is entitled by
law to exercise the rights of a deceased or incapacitated  Optionee with respect
to the Option granted under this Contract.

              (c)  Parent.  The  term "Parent" shall have the same definition as
"parent corporation" in Section 424(e) of the Code.

              (d)  Subsidiary.  The  term  "Subsidiary"  shall  have  the   same
definition as "subsidiary corporation" in Section 424(f) of the Code.

         15.  Governing Law;  Construction.  This Contract shall be governed by,
and  construed  and  enforced  in  accordance  with,  the  laws of the  State of
Delaware, without regard to the conflicts of law rules thereof.

         This  Contract  shall  not  be  construed  or   interpreted   with  any
presumption against the Company by reason of the Company causing the Contract to
be drafted. Whenever from the context it appears appropriate, any term stated in
either the  singular or plural shall  include the  singular and plural,  and any
term  stated in the  masculine,  feminine  or neuter  gender  shall  include the
masculine, feminine and neuter.

         16. Partial Invalidity. The invalidity,  illegality or unenforceability
of  any   provision   herein  shall  not  affect  the   validity,   legality  or
enforceability of any other provision.

         IN WITNESS  WHEREOF,  the parties hereto have executed this Contract as
of the day and year first above written.

                                        SMARTSERV ONLINE, INC.


                                        By:  ___________________________________
                                             Sebastian E. Cassetta
                                             Chairman & Chief Executive Officer


                                        ________________________________________
                                                               , Optionee

                                        ________________________________________

                                        ________________________________________
                                                                Address


                                      -6-




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