SMARTSERV ONLINE INC
10KSB, 1999-10-27
COMPUTER PROCESSING & DATA PREPARATION
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                UNITED STATES SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549

                                   FORM 10-KSB

       FOR ANNUAL AND TRANSITION REPORTS PURSUANT TO SECTIONS 13 OR 15(d)
                     OF THE SECURITIES EXCHANGE ACT OF 1934

[X]  Annual report  pursuant to section 13 or 15(d) of the  Securities  Exchange
     Act of 1934 FOR THE FISCAL YEAR ENDED JUNE 30, 1999

[ ]  Transition  report   pursuant  to  section   13 or 15(d) of the  Securities
     Exchange  Act  of  1934  for  the  transition  period  from  __________  to
     ___________

                         Commission file number 0-28008

                             SmartServ Online, Inc.
                       ----------------------------------
        (Exact name of small business issuer as specified in its charter)

               Delaware                                13-3750708
- ----------------------------------------    ------------------------------------
     (State or other jurisdiction of        (I.R.S. employer identification no.)
     incorporation or organization)

One Station Place, Stamford, Connecticut                06902
- ----------------------------------------    ------------------------------------
(Address of principal executive offices)             (Zip Code)

Issuer's telephone number, including area code (203) 353-5950

Securities registered pursuant to Section 12(b) of the Exchange Act:  None

Securities registered pursuant to Section 12(g) of the Exchange Act:

                               Title of each class
                       ---------------------------------
                          Common Stock, $0.01 Par Value
                         Common Stock Purchase Warrants

Indicate by check mark whether the issuer: (1) has filed all reports required to
be filed by Section 13 or 15(d) of the  Securities  Exchange  Act of 1934 during
the preceding 12 months (or for such shorter period that the issuer was required
to file such reports),  and (2) has been subject to such filing requirements for
the past 90 days.
Yes  / X /     No ___

Indicate by check mark if disclosure of delinquent  filers  pursuant to Item 405
of Regulation  S-B is not contained  herein,  and will not be contained,  to the
best of  issuer's  knowledge,  in  definitive  proxy or  information  statements
incorporated  by reference  in Part III of this Form 10-KSB or any  amendment to
this Form 10-KSB.___

Issuer's revenues for its most recent fiscal year.  $1,443,781

The  aggregate  market value of the voting stock (based on the closing  price of
such stock on OTC  Bulletin  Board) held by  non-affiliates  of the issuer as of
October 21, 1999 was approximately $1,643,000. All officers and directors of the
issuer have been deemed, solely for the purpose of the foregoing calculation, to
be "affiliates" of the issuer.

There were 1,379,769 shares of Common Stock outstanding at October 21, 1999.


<PAGE>


                                TABLE OF CONTENTS

                                     Part I

Item                                                                       Page

1.    Description of Business                                                3
2.    Description of Property                                                7
3.    Legal Proceedings                                                      7
4.    Submission of Matters to a Vote of Security Holders                    8


                                     Part II

5.    Market for Common Equity and Related Stockholder Matters               9
6.    Management's Discussion and Analysis or Plan of Operation             13
7.    Financial Statements                                                  19
8.    Changes in and Disagreements with Accountants on Accounting           41
      and Financial Disclosure

                                    Part III

9.    Directors, Executive Officers, Promoters and Control Persons;
      Compliance with Section 16(a) of the Exchange Act                     42
10.   Executive Compensation                                                45
11.   Security Ownership of Certain Beneficial Owners and Management        48
12.   Certain Relationships and Related Transactions                        50
13.   Exhibits and Reports on Form 8-K                                      52


                                      -2-
<PAGE>


                                     Part I

Item 1.   Description of Business
- -------

The Company

SmartServ Online, Inc.  ("SmartServ" or the "Company") was organized in 1993 and
delivers  Internet-based  content and trade order routing solutions,  as well as
"Web-to-Wireless"   applications  that  drive  transactions.   The  Company  has
developed online financial,  transactional and media applications using a unique
"device-independent" delivery solution. The Company has demonstrated proficiency
in developing  applications  utilizing the wireless  application  protocol (WAP)
towards  enabling  information  and  transactions  on PCS  handsets and personal
digital assistants.

Services

Recognizing   the  call  for  mobility,   SmartServ  has  developed  a  powerful
infrastructure  to integrate and deliver its  Internet-based  information and to
effectuate e-commerce  transactions on wireless networks and devices.  SmartServ
is  positioned  at  the  forefront  of  providing   Web-based   information  and
transaction  applications  and  solutions for  strategic  alliances  ("Strategic
Marketing  Partners"),  including  financial  institutions,  wireless  carriers,
device  manufacturers  and  value-added  service  providers and  retailers.  The
Company's  core  competency  focuses on providing  financial news and reports --
including real-time stock quotes -- with the goal of driving online and wireless
stock trading and other  transactions.  To complement  its financial  offerings,
SmartServ also provides a host of personalized  information  services from local
news,  sports and  weather to traffic  and  entertainment  services  that can be
accessed  on demand or as an alert.  The  Company  plans to build a database  of
client  interests and preferences  towards  future  e-commerce  offerings.  The
Company  is  not  dependent  on  one  or a few  information  providers  as  such
redistribution agreements are generally available on a non-exclusive basis.

The  Company has  invested  in the  development  of a  transaction  engine and a
proprietary  application software and communications  architecture in an attempt
to make its services easy to use and visually appealing and to take advantage of
the different  virtues and  capabilities  of  established  and emerging  devices
capable of interacting  with  Web-based and  Web-to-Wireless  applications.  The
Company believes that its application software and communications  architecture,
which  recognize  multiple  devices,  format the  information for the particular
device and present the information in a user-friendly manner, will be attractive
in the  marketplace.  Product  development  efforts  are  focused  on  providing
enhancements  to  the  current  information  and  transaction  services,  format
modifications  for  emerging  devices,  content and  features  improvements  and
customizations based on market requirements.  The Company intends to continue to
invest in this area and believes its transaction  engine,  application  software
and communications architecture represent an important competitive advantage.

Marketing Strategy

Management  believes the Company's primary source of revenues will ultimately be
derived from the sale of the Company's information and transactional application
services through Strategic Marketing Partners utilizing a "business-to-business"
strategy.  Strategic  Marketing  Partners  will  brand the  Company's  "bundled"
services,  acquired from the  Company's  "information  platform"  with their own
private label, promote the packaged offering,  and then distribute the Company's
information  and  e-commerce  services  to  their  clients.   Additionally,  the
Company's  e-commerce  platform will enable its Strategic  Marketing Partners to
offer transaction services via the Internet and wireless networks. The Company's
strategy of forming  alliances with  Strategic  Marketing  Partners  enables the
Company to maximize its market reach at minimal operating costs, improve product
and services performance, and grow distribution channels to end-users.

In May 1998, the Company  licensed to DTN the rights to market and service three
of its  Internet  products.  DTN,  which has over  150,000  subscribers  for its
satellite-based  information  services,  lacked an  Internet-based  product


                                      -3-
<PAGE>


and delivery  system.  SmartServ filled that need. In June 1999, the Company and
DTN entered into an agreement that expanded their relationship. In consideration
of the receipt of $5.175 million, the Company granted DTN an exclusive perpetual
worldwide  license to the Company's  Internet-based  (i)  real-time  stock quote
product,  (ii) an online trading vehicle for customers of small and medium sized
brokerage  companies,  (iii) an administrative  reporting package for brokers of
small and medium  sized  brokerage  companies,  and (iv) an order  entry/routing
system.  The Company  will  continue to operate  and support  these  products in
exchange for a percentage of the revenues  earned by DTN therefrom.  None of the
Company's  wireless products were included in this transaction.  During the year
ended June 30,  1998,  the Company  discontinued  its  efforts to sell  products
directly to the retail market via its own marketing programs.

As an  early  entrant  in  the  dynamic  market  of  distribution  of  financial
information  and  transaction  services  via  wireless  telephones  and personal
digital assistants,  the Company is developing strategic marketing relationships
with the wireless equipment  manufacturers,  carriers, other value-added service
providers and potential  corporate partners.  The Company  continuously seeks to
increase  product  performance  and  widen  its  distribution  by  building  and
maintaining  this  network  of  Strategic  Marketing  Partners.   Combining  the
Company's  application  development and data platform with the core competencies
of its Strategic  Marketing  Partners the Company is offering a packaged turnkey
solution for application  development and extending  content and transactions to
the wireless  environment.  Management believes the wireless area has tremendous
potential for distribution of the Company's information products and as a source
of revenues from "fee based"  transactions such as routing stock  order entries
and other e-commerce offerings.

The market for wireless services is exploding  alongside the market for Internet
access,  and Management  believes that these markets are about to converge.  The
majority of wireless  data  penetration  will  result from the  distribution  of
telephones and other PCS devices  equipped with wireless modems and Web browsers
for accessing the Internet.  The Company's data and  communication  architecture
adds user functionality and utility to both wired and wireless technology.  With
its  Web-server  platform,  application  development,  and strategic  alliances,
SmartServ has the competitive  advantage of providing complete end-to-end
solutions.

While the  Company  continues  to have  discussions  about  potential  marketing
opportunities with major equipment  manufacturers,  telecommunications and stock
brokerage companies,  there can be no assurance that the Company will enter into
agreements with any such companies.

Competition

The  market for  Web-based  information  and  transactional  services  is highly
competitive and subject to rapid innovation and technological  change,  shifting
consumer preferences and frequent new service introductions. While the Company's
application software and communications  architecture makes the services "device
independent",  the Company  faces  increasing  competition  from other  emerging
services  delivered  through personal  computers and wireless  devices,  such as
developing  transactional services offered by Checkfree  Corporation,  Microsoft
Corp., Data Broadcasting Corporation, PC Quote.com, Intuit Inc., Electronic Data
Systems Corp. and other Web-based software  companies.  Although in its infancy,
the  wireless  arena  too  has  its   competitors,   such  as  DataLink  Systems
Corporation, Intelligent Information, Inc., Aether Technologies, Saraide.com and
W-Trade.  The Company expects competition to increase from existing  competitors
and from new competitors,  possibly including telecommunications companies. Most
of the  Company's  competitors  and  potential  competitors  have  substantially
greater  financial,  marketing and  technical  resources  than the Company.  The
Company believes that potential new competitors,  including large multimedia and
information  system  companies,   are  increasing  their  focus  on  transaction
processing. Increased competition in the market for the Company's services could
materially  and  adversely  affect the Company's  results of operations  through
price reductions and loss of market share.

The information content provided through the Company's  application software and
communication   architecture  is  generally   purchased  through   non-exclusive
distribution  agreements.  While the Company is not dependent on


                                      -4-
<PAGE>


any one content  provider,  existing and  potential  competitors  may enter into
agreements  with these and other such providers and thereby  acquire the ability
to deliver online information and transactional  services  substantially similar
to those provided by the Company.

The  principal  competitive  factors in both the online and wireless  industries
include  content,   product  features  and  quality,  ease  of  use,  access  to
distribution channels,  brand recognition,  reliability and price. The Company's
strategy of establishing  alliances with potential Strategic Marketing Partners,
and its ability to provide  what is believed to be unique  application  software
and   communications   architecture   should   enable  the  Company  to  compete
effectively.

Software

The  Company  has   developed  an   application   software  and   communications
architecture  that it  believes  makes  its  services  easy to use and  visually
appealing, and which maximize the capabilities of various devices.

SmartServ's user-friendly front-end application software provides instant access
to  information   and  flexiblity  to  the  varying  needs  of  multiple  users.
Subscribers  are  empowered to create their own  groupings of  information  they
routinely request and are able to navigate directly to the information they seek
with the  software's  easy to read menu  systems  and search  capabilities.  The
Company's  transaction  engine has been designed to facilitate  various forms of
e-commerce.  SmartServ's  application  software  employs  common user  interface
techniques, such as icons, pull-down menus, spreadsheet formats, tree structures
and the use of  "key"  words,  to  make  its  product  intuitive  to its  users.
SmartServ's software is notable for its visually appealing formats, which it has
standardized  across  different types of  information.  Subscribers are provided
with several display  options,  including text and graphics,  according to their
preferences.

During the fiscal years ended June 30, 1999, 1998 and 1997, the Company incurred
costs of  $193,188,  $923,082  and  $1,150,224,  respectively,  for research and
project development activities.  Additionally, during the fiscal year ended June
30,  1999,  the Company  capitalized  software  development  costs  amounting to
$765,000;  no such costs were  capitalized in either of the years ended June 30,
1998 or 1997.

Proprietary Rights

The Company has designed and developed its own "device independent"  information
and transaction platform, "SmartServ", based on Sun Microsystems, Inc. computers
and Oracle Corp.'s version 7.X relational database manager, to support a variety
of end  user  devices.  This  platform  formats  information  and the  services'
interface for a particular device and presents it in a user friendly manner. The
Company relies upon a combination of contract  provisions and copyrights,  trade
secret laws,  and a service mark to attempt to protect its  proprietary  rights.
The Company  licenses the use of its services to  Strategic  Marketing  Partners
under agreements that contain terms and conditions  prohibiting the unauthorized
reproduction  of the  Company's  software  and  services.  Although  the Company
intends to protect its rights vigorously,  there can be no assurance that any of
the foregoing measures will be successful.

As  previously  discussed,  the Company has granted DTN an  exclusive  perpetual
worldwide  license  ("License  Agreement") to the Company's  Internet-based  (i)
real-time  stock quote product,  (ii) an online trading vehicle for customers of
small and medium sized brokerage  companies,  (iii) an administrative  reporting
package for brokers of small and medium sized brokerage  companies,  and (iv) an
order entry/routing system. Pursuant to the terms of the License Agreement,  the
Company is required to maintain  certain systems'  performance  standards and to
satisfy other general business requirements. The Company's inability to maintain
compliance with the License Agreement could result in a default  thereunder,  in
which  event DTN may at its sole cost elect to provide  its own  maintenance  to
both the system software and related hardware.  Under these  circumstances,  DTN
will have no


                                      -5-
<PAGE>


further  obligation to pay the license fees and  SmartServ  will have no further
obligations under the License Agreement.

The  Company  believes  that its  software,  services,  service  mark and  other
proprietary  rights do not infringe on the proprietary  rights of third parties.
However,  there  can  be  no  assurance  that  third  parties  will  not  assert
infringement  claims  against  the  Company  with  respect to current  features,
content or  services or that any such  assertion  may not require the Company to
enter into royalty arrangements or result in litigation.

Government Regulation

The Company is not currently subject to direct regulation other than federal and
state regulation  generally  applicable to businesses.  However,  changes in the
regulatory  environment  relating to the  telecommunications  and media industry
could have an effect on the Company's  business,  including  regulatory  changes
which  directly or  indirectly  affect  telecommunication  costs or increase the
likelihood  or  scope  of  competition   from  regional   telephone   companies.
Additionally,  legislative  proposals  from  international,  federal  and  state
governmental  bodies in the areas of content regulation,  intellectual  property
and  privacy  rights,  as well as  federal  and state tax  issues  could  impose
additional  regulations and obligations upon all online service  providers.  The
Company cannot predict the likelihood  that any such  legislation  will pass, or
the financial impact, if any, the resulting regulation or taxation may have.

Moreover,  the  applicability  to online  service  providers  of  existing  laws
governing  issues such as intellectual  property  ownership,  libel and personal
privacy is  uncertain.  The use of the Internet for illegal  activities  and the
dissemination  of  pornography  have  increased  public  focus and could lead to
increased  pressure on  legislatures  to impose  regulations  on online  service
providers  such as the  Company.  The law  relating to the  liability  of online
service  companies  for  information  carried on or  disseminated  through their
systems is currently  unsettled.  If an action were to be initiated  against the
Company, costs incurred as a result of such action could have a material adverse
effect on the Company's business.

Employees

The Company employs 21 people,  19 of whom are full-time  employees.  Management
anticipates that staffing requirements associated with the implementation of its
plan of operation  will result in the addition of a minimum of six to ten people
during the period ending June 2000.  Such personnel will be added to assist with
the programming requirements of Strategic Marketing Partners' product offerings,
for customer support,  and sales and marketing.  None of the Company's employees
are covered by a collective bargaining agreement,  and the Company believes that
its relationship with its employees is satisfactory.


                                      -6-
<PAGE>


Item 2.    Description of Property
- -------

The  Company  occupies  approximately  6,300  square  feet in a leased  facility
located in Stamford, Connecticut. The lease expires in October 2002.

Item 3.    Legal Proceedings
- -------

By letter dated April 10, 1998,  Michael  Fishman,  then Vice President of Sales
for the Company,  resigned his position. On or about April 24, 1998, Mr. Fishman
filed a complaint  against the  Company,  Sebastian  E.  Cassetta and four other
defendants in the United States  District Court for the District of Connecticut.
The complaint  asserted  claims under  Sections  10(b) and 18 of the  Securities
Exchange Act of 1934, as well as several state law claims,  including  breach of
contract, fraud and misrepresentation.  Mr. Fishman alleged that the Company (1)
failed to pay him the benefits and compensation to which he was entitled and (2)
made material misrepresentations in its filings with the Securities and Exchange
Commission.  On December 11, 1998,  the Court  granted the  Company's  motion to
dismiss Mr. Fishman's action without prejudice to the plaintiff to seek leave to
file an amended  complaint within 30 days. On May 12, 1999, the Court denied the
plaintiff's  subsequent motion for leave to file a substituted  complaint on the
basis that the federal  securities law claim,  the only federal claim alleged by
the plaintiff,  was still deficient.  Accordingly,  the federal securities claim
was dismissed with prejudice. On or about June 4, 1999, Mr. Fishman commenced an
action  against  the same  defendants  and  added as a  seventh  defendant,  the
Company's former President,  Mr. Steven Francesco,  in the Connecticut  Superior
Court for the Judicial District of  Stamford/Norwalk at Stamford alleging breach
of  contract,  breach  of  duty of  good  faith  and  fair  dealing,  fraudulent
misrepresentation,  negligent misrepresentation,  intentional  misrepresentation
and failure to pay wages.  The defendants  have answered the complaint and filed
counterclaims  for  fraudulent  inducement  and breach of contract.  Plaintiff's
response to  counterclaims  was due October 14, 1999 and has yet to be received.
Although  the  Company is  vigorously  defending  this  action,  there can be no
assurance that it will be successful.

By memorandum dated April 10, 1998,  Jonathan  Paschkes,  then Vice President of
Marketing for the Company, resigned his position. On or about November 17, 1998,
Mr. Paschkes filed a complaint  against the Company and Sebastian E. Cassetta in
the United States District Court, District of Connecticut. In the complaint, Mr.
Paschkes  alleges (i)  fraudulent  inducement to him to accept his position with
the Company;  (ii) breach of various terms of the Company's  employment contract
with him;  and (iii)  failure by the  Company to pay him wages and  bonuses  and
issue  options to him pursuant to the terms of his  employment  contract.  On or
about February 18, 1999, Mr.  Paschkes filed an amended  complaint.  The Company
answered the amended complaint and asserted  counterclaims  against Mr. Paschkes
for fraudulent inducement,  breach of contract,  conversion and statutory theft.
On October 5, 1999,  an agreement in principle  was reached  between the Company
and Mr.  Paschkes in full  settlement of these claims.  The Company  anticipates
executing a settlement  agreement with Mr.  Paschkes and filing a Stipulation of
Dismissal  with  prejudice  before  October 31, 1999. The Company has recorded a
charge for the  settlement of such claims in the results of  operations  for the
year ended June 30, 1999.

On or about May 11, 1998, Ronald G. Weiner filed a complaint against the Company
and Mr. Francesco  in the Supreme Court of the State of New York,  County of New
York.  The complaint  alleges,  among other things,  that in May 1993, by letter
from Mr.  Francesco,  Mr.  Weiner was offered a 10% equity  stake in Smart Phone
Services,  Inc. ("SPS"), a Subchapter S company of which Mr. Francesco allegedly
was the President and sole shareholder,  in exchange for his active  involvement
in, among other things,  raising  capital and managing the financial  aspects of
SPS. The complaint  alleges that, in November 1993, Mr.  Francesco sent a letter
to Mr.  Weiner in which he (i)  represented  that SPS had  failed  to  attract a
single  investor  and (ii)  withdrew  his offer to Mr.  Weiner  of a 10%  equity
position in SPS. The complaint  further alleges that, in conversations  with Mr.
Weiner beginning in November 1993, Mr. Francesco represented that he was ceasing
all efforts to capitalize SPS. The complaint alleges,  among other things,  that
Mr. Francesco and SPS breached their agreement with Mr. Weiner by


                                      -7-
<PAGE>


withdrawing  their offer to him of a 10% equity stake in SPS,  and that,  at the
time Mr. Francesco represented that he was ceasing efforts to capitalize SPS, he
had actually formed the Company and was actively  seeking  investors for it. The
complaint  further  alleges  that the Company is a  successor  entity to SPS and
that,  therefore,  the  Company is liable for SPS' and Mr.  Francesco's  alleged
conduct in derogation of their alleged agreement with Mr. Weiner.  The complaint
seeks, among other things, (i) a declaratory judgment declaring Mr. Weiner a 10%
equity  shareholder of the Company,  (ii) a constructive  trust in Mr.  Weiner's
favor for 10% for the Company's equity shares and (iii) restitution  against Mr.
Francesco and the Company for unjust enrichment. On his unjust enrichment claim,
Mr. Weiner seeks unspecified damages that he alleges to be at least $250,000. In
its answer to the complaint,  the Company has denied the material allegations of
the  complaint,  asserted  affirmative  defenses and also asserted  cross-claims
against Mr. Francesco seeking indemnification from, or contribution towards, any
judgment that Mr. Weiner may obtain against the Company.  In accordance  with an
agreement dated November 11, 1998, the Company has filed a motion to discontinue
the cross-claims  that it asserted against Mr.  Francesco.  No discovery in this
action has yet been taken.  Although the Company is  vigorously  defending  this
action there can be no assurance that it will be successful.

Item 4.    Submission of Matters to a Vote of Security Holders
- -------

None.


                                      -8-
<PAGE>


                                     Part II

Item 5.    Market for Common Equity and Related Stockholder Matters
- -------

SmartServ's  $.01 par value common stock ("Common Stock")  commenced  trading on
March 21, 1996 on the National  Association  of  Securities  Dealers'  Automated
Quotation  System  ("NASDAQ").  The Company's  Redeemable  Common Stock Purchase
Warrants  ("Public  Warrants")  also commenced  trading on March 21, 1996 on the
NASDAQ.

On May 20, 1998, the Company received  notification from The Nasdaq Stock Market
that the Company no longer met the net tangible asset/market  capitalization/net
income  requirements  for continued  listing of the Company's  securities on The
Nasdaq Stock Market.  Accordingly, at the close of business on May 20, 1998, the
Company's  Common Stock and Public  Warrants were delisted from The Nasdaq Stock
Market.  Currently,  the Company's securities trade on the OTC Bulletin Board as
SSOL and SSOLW.

On October 15, 1998, the Company's  stockholders  approved a one-for-six reverse
stock split ("Reverse Stock Split") which became effective on October 26, 1998.

The following  table sets forth the high and low prices for the Common Stock and
Public Warrants during the periods  indicated as reported by the NASDAQ SmallCap
Market and the OTC Bulletin  Board,  as applicable.  Such amounts (and all other
share and price information contained in this Form 10-KSB) have been adjusted to
reflect the Reverse Stock Split.

                                     Common Stock             Warrants
                                     ------------             --------
                                   High         Low        High      Low
                                   ----         ---        ----      ---
Year Ended June 30, 1999

First Quarter                   $  4.313     $ 1.875    $ 2.250    $ .375
Second Quarter                     4.125       1.031       .531      .063
Third Quarter                      4.875       1.500       .625      .063
Fourth Quarter                     2.500       1.500       .250      .100


Year Ended June 30, 1998

First Quarter                   $ 18.750     $ 6.750    $ 4.500    $ .750
Second Quarter                    21.000       4.128      5.250      .750
Third Quarter                     19.125       3.750      6.563      .938
Fourth Quarter                    22.500       3.000      9.188     1.688


As of  October  5,  1999,  the  Company  had  1,379,769  shares of Common  Stock
outstanding  held by 70 record  holders.  The Company  estimates that its Common
Stock is held by approximately  1,800 beneficial  holders.  As of such date, the
Company had 1,049,981 Public Warrants outstanding held by 28 record holders.

The  Company  has never  paid a cash  dividend  on its Common  Stock.  It is the
present  policy of the  Company  to retain  earnings,  if any,  to  finance  the
development and growth of its business. Accordingly, the Company does


                                      -9-
<PAGE>


not anticipate that cash dividends will be paid until the earnings and financial
condition of the Company justify such  dividends,  and there can be no assurance
that the Company can achieve such earnings.

Recent Sales of Unregistered Securities

On May 29, 1997, the Company issued a $550,000  promissory  note and warrants to
purchase 45,302 shares of Common Stock to Zanett  Lombardier,  Ltd.  ("ZLL") for
$550,000. On each of July 21, 1997 and September 16, 1997, the Company issued an
additional $111,111 promissory note and warrants to purchase an additional 9,151
shares  of  Common  Stock to ZLL for  $111,111.  The  warrants  are  subject  to
antidilution  provisions and have exercise  prices of $4.97 and $6.07 per share.
Zanett  Securities  Corporation  ("Zanett")  received  fees of  $78,576  for its
services in connection  with such  transactions.  Additionally,  Zanett received
warrants to purchase 15,899 shares of Common Stock. Such warrants are subject to
antidilution  provisions  and have  exercise  prices  of $4.97  and  $6.07.  The
promissory  notes and warrants were issued in reliance  upon the exemption  from
registration provided by Section 4 (2) of the Securities Act.

On September 16, 1997, the Company issued  warrants to purchase 50,083 shares of
Common Stock to ZLL as a default penalty under the ZLL notes.  The warrants have
an exercise  price of 50% of the closing price of the Company's  Common Stock on
the  exercise  date.  No sales  commissions  were paid in  connection  with such
transactions.  The  warrants  were issued in reliance  upon the  exemption  from
registration provided by Section 4 (2) of the Securities Act.

On September 29, 1997,  the Company  issued 4,000 prepaid  common stock purchase
warrants ("Prepaid  Warrants") to 12 investors for $4,000,000.  Included in such
amount was $772,222 of the promissory notes issued to ZLL and $63,837 of accrued
interest thereon which were cancelled in connection with this  transaction.  The
Prepaid  Warrants are convertible into a number of shares of Common Stock of the
Company that is equal to $1,000 divided by the applicable  exercise  price.  The
exercise  price is 70% of the average  closing bid price of the Common Stock for
the 10  trading  days  ending on the day  prior to  exercise  of such  warrants,
reduced by 1% for each 60 day period the Prepaid  Warrants  remain  unexercised,
but in no event above $8.40 per share. Zanett received a commission of $400,000,
an unaccountable expense allowance of $120,000, and warrants to purchase 135,906
shares, subject to antidilution  provisions,  of Common Stock at $4.97 per share
in connection  with such  transaction.  The Prepaid  Warrants,  and the warrants
issued to Zanett,  were issued in reliance upon the exemption from  registration
provided by Section 4 (2) of the Securities Act.

On September 29, 1997,  the Company  issued  113,250  warrants to Bruno Guazzoni
and,  subject  to  stockholder  approval,  agreed  to issue to him  warrants  to
purchase an additional 692,120 shares of Common Stock. These additional warrants
were  approved by the  stockholders  and issued in April 1998.  The warrants are
subject  to  antidilution  provisions  and have an  exercise  price of $4.97 per
share. No sales commissions were paid in connection with such  transaction.  The
warrants were issued in reliance upon the exemption from  registration  provided
by Section 4 (2) of the Securities Act.

Between  January 13,  1998 and June 30,  1999,  an  aggregate  of 1,706  Prepaid
Warrants were  converted  into an aggregate of 398,955 shares of Common Stock of
the Company. No sales commissions were paid in connection with such conversions.
The shares were issued in reliance upon the exemption from registration provided
by Section 3 (a) (9) of the Securities Act.

On January 2, 1998 and March 3, 1998,  the Company  issued  warrants to purchase
16,666 and 20,833  shares of Common  Stock,  respectively,  in  connection  with
investment  advisory  contracts.  The warrants have exercise prices of $3.75 and
$15.75 to $19.50,  respectively.  No sales  commissions  were paid in connection
with such transactions.  The warrants were issued in reliance upon the exemption
from registration provided by Section 4 (2) of the Securities Act.


                                      -10-
<PAGE>


On August 31, 1998,  the Company issued 32,953 shares of Common Stock to ZLL and
17,047  shares of Common  Stock to Bruno  Guazzoni  in  consideration  for their
agreeing to certain restrictions on the exercise of the Prepaid Warrants and the
resale of the shares of Common  Stock  issuable  on exercise  thereof.  No sales
commissions  were paid in  connection  with such  transaction.  The shares  were
issued in reliance upon the exemption  from  registration  provided by Section 4
(2) of the Securities Act.

On September 8, 1998,  the Company  issued  warrants to purchase 3,000 shares of
common stock to DTN for prepayment of certain guaranteed  payments in accordance
with the Software License and Service  Agreement between the parties dated April
23, 1998.  Such  warrants are  exercisable  at $3.00 per share of Common  Stock.
These  warrants  were issued in reliance upon the  exemption  from  registration
provided by Section 4 (2) of the Securities Act. No sales  commissions were paid
in connection with such transaction.

On November  17, 1998,  the Company  issued  125,000  shares of Common Stock and
warrants to purchase  16,667  shares of Common Stock,  exercisable  at $5.00 per
share until November 11, 2001, to Mr. Steven Francesco,  a former officer of the
Company,  as partial  consideration for the settlement of his claims against the
Company and certain of its officers and directors.  The shares and warrants were
issued in reliance upon the exemption from registration provided by Section 4(2)
of the Securities  Act. No sales  commissions  were paid in connection with such
transaction.

Between  November 20, 1998 and December 3, 1998, the Company issued  convertible
promissory  notes in the amount of $500,000  and  warrants  to purchase  833,333
shares of Common Stock to investors for $500,000.  Such warrants are exercisable
at $.60 per share and expire on November 19,  2003.  Spencer  Trask  Securities,
Inc.  ("Spencer Trask"),  the placement agent,  received a commission of $50,000
and an  unaccountable  expense  allowance  of  $15,000 in  connection  with such
transaction.  Additionally,  the Company  issued  warrants  to purchase  166,667
shares of Common Stock to Spencer  Trask  exercisable  at $.72 per share through
November 29, 2003.  These  promissory notes and warrants were issued in reliance
upon the exemption from registration provided by Section 4 (2) of the Securities
Act.

On January 14, 1999, the Company issued 10,000 shares of Common Stock to Arnhold
& S. Bleichroeder,  Inc. ("ASB"), an investor in the Company's Prepaid Warrants,
in  consideration  of an agreement to waive certain events of default under such
Prepaid  Warrants.  No sales  commissions  were  paid in  connection  with  such
transaction.  These  shares  were  issued in reliance  upon the  exemption  from
registration provided by Section 4 (2) of the Securities Act.

On January 20, 1999,  the Company agreed to cancel  warrants to purchase  20,833
shares of Common Stock  exercisable at $15.75 and $19.50 per share to Mr. Steven
Rosner, a financial advisor to the Company,  and to grant Mr. Rosner warrants to
purchase  40,833  shares of Common  Stock at $.60 per share for his  efforts  in
arranging the Company's  relationship with Spencer Trask.  These warrants expire
on March 4, 2003 and  January  19,  2004 and were  issued in  reliance  upon the
exemption from registration provided by Section 4 (2) of the Securities Act.

On January 28, 1999,  the Company  issued a convertible  promissory  note in the
amount of $50,000 and warrants to purchase  83,333 shares of Common Stock to Mr.
Bruno Guazzoni,  an investor in the Company's Prepaid Warrants for $50,000. Such
warrants  are  exercisable  at $.60 per share and expire on November  19,  2003.
Spencer  Trask,  the  placement  agent,  received a  commission  of  $5,000,  an
unaccountable expense allowance of $1,500 and warrants to purchase 16,667 shares
of Common Stock at $.72 per share through  January 26, 2004 in  connection  with
this  transaction.  The promissory note and the warrants were issued in reliance
upon the exemption from registration provided by Section 4 (2) of the Securities
Act.



                                      -11-
<PAGE>


On June 24, 1999,  the Company agreed to issue to DTN a warrant for the purchase
of 300,000  shares of the Company's  Common Stock at $8.60 per share in exchange
for $324,000.  The warrants will expire on the earlier of April 30, 2003, or the
date one year after the market price of a share of Common Stock  reaches  $8.60.
No sales  commissions  were  paid in  connection  with such  transaction.  These
warrants  will be  issued  in  reliance  upon the  exemption  from  registration
provided by Section 4 (2) of the Securities Act.

On July 6, 1999,  the Company  issued  180,000  shares of Common Stock to ASB to
settle the Company's obligation to ASB pursuant to the default provisions of the
Prepaid  Warrants.  No sales  commissions  were  paid in  connection  with  such
transaction.  These  shares  were  issued in reliance  upon the  exemption  from
registration provided by Section 4 (2) of the Securities Act.


                                      -12-
<PAGE>


Item 6.    Management's Discussion and Analysis or Plan of Operation
- -------

Plan of Operation

The Company delivers  Internet-based  content and trade order routing solutions,
as  well  as  "Web-to-Wireless"  applications  that  drive  transactions  to its
strategic alliances  ("Strategic  Marketing Partners") and their customers.  The
Company has developed online  financial,  transactional  and media  applications
using a unique "device-independent" delivery solution.

The Company's plan of operation  includes programs for the sale of the Company's
information and transactional  application  services through Strategic Marketing
Partners utilizing a  "business-to-business"  strategy. Such a strategy provides
access to a large  number of  potential  subscribers  and allows the  Company to
maximize its market reach at minimal  operating  costs.  The  flexibility of the
Company's  application  software  and  communications  architecture  enables the
customization  of each information  package offered to each Strategic  Marketing
Partner, and in turn to their end users.

As an  early  entrant  in  the  dynamic  market  of  distribution  of  financial
information  and  transaction  services via wireless  telephones  and PDAs,  the
Company  is  developing  strategic  marketing  relationships  with the  wireless
equipment  manufacturers,  carriers and other value-added  service providers and
potential corporate partners. The Company continuously seeks to increase product
performance and widen its  distribution by building and maintaining this network
of Strategic Marketing Partners. Combining the Company's application development
and  data  platform  with  the  core  competencies  of its  Strategic  Marketing
Partners,  the Company is offering a packaged  turnkey  solution  for  extending
content and transactions to the wireless  environment.  Management  believes the
wireless  area  has  tremendous  potential  for  distribution  of the  Company's
information  products and as a source of revenues from "fee based"  transactions
such as routing stock order entries.

Management  believes  that most of the  Company's  revenues  will  ultimately be
derived from  consumers who purchase the Company's  services  through  Strategic
Marketing  Partners.  The Company  anticipates that Strategic Marketing Partners
will brand the Company's "bundled"  information  services with their own private
label and  promote  and  distribute  the  Company's  packaged  offering to their
clients.  The Company has the ability to customize the information package to be
offered to each Strategic  Marketing Partner,  by device.  With the licensing of
four of the  Company's  Internet  products by DTN, the Company has  discontinued
efforts to develop a direct subscriber base.

Management   anticipates   that  staffing   requirements   associated  with  the
implementation of its plan of operation will result in the addition of a minimum
of six to ten people during the period ending June 2000.  Such personnel will be
added to  assist  with  the  programming  requirements  of  Strategic  Marketing
Partners' product offerings, for customer support and sales and marketing.

Results of Operations

Fiscal Year Ended June 30, 1999 versus Fiscal Year Ended June 30, 1998

During  the  year  ended  June  30,  1999,  the  Company  recorded  revenues  of
$1,443,781. Substantially all of such revenues were earned through the Company's
licensing  agreement with DTN.  During the year ended June 30, 1998, the Company
earned  revenues of $873,476.  Of such amount,  $210,000 was earned  through the
relationship  with DTN, while $454,000 was earned from the sale of the SmartServ
Pro stock quote services.


                                      -13-
<PAGE>


During the year ended June 30, 1999,  the Company  incurred costs of services of
$994,465.  Such costs consisted primarily of information and communication costs
($267,600), personnel costs ($290,100), computer hardware leases and maintenance
($339,400)  and systems  consultants  ($97,300).  During the year ended June 30,
1998, the Company incurred costs of revenues of $1,216,761. Such costs consisted
primarily of information and  communication  costs  ($551,700),  personnel costs
($310,600), and computer hardware leases and maintenance ($339,300). Information
and  communication  costs  decreased in 1999 compared to 1998 as a result of the
licensing  agreement  entered into between the Company and DTN.  Personnel costs
decreased  in 1999  compared to 1998 as a result of the  migration  of personnel
resources into product development areas in 1999. Product development costs were
$193,188  vs.  $923,082  for the year ended June 30,  1998.  The decrease in the
product   development   costs  results  from  the   capitalization  of  software
development  costs related to certain  product  enhancements  in accordance with
Statement of Financial Accounting Standards No. 86, "Accounting for the Costs of
Computer  Software to be Sold,  Leased or Otherwise  Marketed  ("Statement 86").
During  the year  ended June 30,  1999,  the  Company  capitalized  $765,000  of
development   costs  in  accordance  with  Statement  86.  No  such  costs  were
capitalized  during the year ended June 30, 1998. During the year ended June 30,
1999,  product  development  costs  consisted  primarily of the  amortization of
capitalized  software  development  costs.  During the year ended June 30, 1998,
product  development costs consisted primarily of personnel costs ($541,400) and
computer system consultants ($335,000).

During the year ended June 30, 1999, the Company incurred  selling,  general and
administrative expenses of $4,006,599 vs. $3,221,940 for the year ended June 30,
1998.  During the year ended June 30, 1999,  such costs were incurred  primarily
for  personnel  costs  ($1,148,400),   facilities   ($240,500),   marketing  and
advertising   costs   ($263,100),    professional   fees    ($2,150,000),    and
telecommunications  costs  ($69,500).  During the year ended June 30, 1998, such
costs were  incurred  primarily  for personnel  costs  ($1,349,000),  facilities
($216,000),  marketing  and  advertising  costs  ($240,400),  professional  fees
($1,051,400) and  telecommunications  costs ($73,100).  Included in professional
fees are noncash charges of $1,349,020 in 1999 and $660,576 in 1998 representing
the  amortization  of deferred costs in connection with the issuance of warrants
to financial consultants.

Interest  income for the year ended June 30, 1999 amounted to $4,767 vs. $40,788
for the year ended June 30, 1998.  Such amounts were earned  primarily  from the
Company's  investments in highly liquid commercial paper. Interest and financing
costs for the year ended June 30, 1999 were $3,378,422. Such costs were incurred
primarily  in  connection  with  the  issuance  of  the  8%  convertible   notes
($2,254,700)  and  the  Company's  default  pursuant  to  the  Prepaid  Warrants
($1,095,700).  Of such amounts, $2,593,800 were noncash charges for the issuance
of Common  Stock or warrants  to purchase  Common  Stock as  settlement  of such
obligations.  Interest and financing costs for the year ended June 30, 1998 were
$592,490.  These costs were incurred in connection  with the  origination of the
Company's  May 1997 line of credit.  Of such  amount,  $463,600  represents  the
non-cash  charges  associated with the issuance of certain common stock purchase
warrants.

Loss per share was $6.44 per share for year  ended June 30,  1999 vs.  $7.65 per
share for the year ended June 30, 1998. While the net loss increased  $2,084,117
the  Company's  weighted  average  shares of Common  Stock  outstanding  in 1999
increased by 446,569 shares, thereby affecting the per share loss.




                                      -14-
<PAGE>


Fiscal Year Ended June 30, 1998 versus Fiscal Year Ended June 30, 1997

During the year ended June 30, 1998, the Company  recorded  revenues of $873,476
from the sale of its  information  services vs.  $688,610  during the year ended
June 30, 1997. Included in revenues for the year ended June 30, 1998 is $210,000
resulting from the Company's  licensing agreement with DTN and $454,000 from the
sale of the SmartServ Pro stock quote  services.  During the year ended June 30,
1997,  the Company earned  revenues from the  enhancement,  implementation,  and
marketing of services to Schroder & Co. Inc. of $342,200.

During the year ended June 30, 1998,  the Company  incurred costs of services of
$1,216,761.  Such costs  consisted  primarily of information  and  communication
costs  ($551,700),  personnel costs ($310,600) and computer  hardware leases and
maintenance ($339,300).  During the year ended June 30, 1997, with the Company's
departure  from  the  development  stage,  it  incurred  costs  of  revenues  of
$1,133,884.  Such costs  consisted  primarily of information  and  communication
costs  ($390,000),  personnel  costs  ($417,500),  computer  hardware leases and
maintenance ($201,800) and screenphone purchases ($95,300).  Product development
costs were $923,082 vs.  $1,150,224 for the year ended June 30, 1997. During the
year ended June 30, 1998,  such costs  consisted  primarily  of personnel  costs
($541,400) and computer  system  consultants  ($335,000).  During the year ended
June 30, 1997 such costs consisted  primarily of personnel costs  ($686,100) and
computer system consultants ($454,000). Included in personnel costs in 1997 is a
non-cash  charge of  approximately  $73,000  for the  change in market  value of
employee stock options.

During the year ended June 30, 1998, the Company incurred  selling,  general and
administrative expenses of $3,221,940 vs. $2,861,845 for the year ended June 30,
1997.  During the year ended June 30, 1998,  such costs were incurred  primarily
for  personnel  costs  ($1,349,000),   facilities  ($216,000),  advertising  and
marketing    costs    ($240,400),    professional    fees    ($1,051,400)    and
telecommunications  costs  ($73,100).  During  the year  ended  June  30,  1998,
selling, general and administrative costs increased $360,095 from the prior year
as a result of  increases  in  professional  fees  ($593,000),  personnel  costs
($403,500)  and  facilities  costs  ($55,700).  Such  increases were offset by a
decrease in advertising and marketing  expenses of $600,900.  Professional  fees
includes a non-cash  charge of $527,576,  representing  amortization of deferred
compensation  in connection  with the issuance of 592,592  common stock purchase
warrants to a financial consultant.

Interest income for the year ended June 30, 1998 amounted to $40,788 vs. $74,507
for the year ended June 30, 1997.  Such amounts were earned  primarily  from the
Company's  investments in highly liquid commercial paper. Interest and financing
costs for the year ended June 30, 1998 were $592,490.  These costs were incurred
in connection with the origination of the Company's May 1997 line of credit.  Of
such amount,  $463,600  represents  the  non-cash  charges  associated  with the
revaluation  of  certain  common  stock  purchase  warrants  granted  to Zanett.
Interest and financing costs for the year ended June 30, 1997 were $54,646. Such
amounts were incurred in connection with the Company's May 1997 line of credit.

Loss per share was $7.65 per share for year  ended June 30,  1998 vs.  $7.20 per
share for the year ended June 30, 1997.  While the net loss  increased  $605,527
the Company's  weighted average shares of Common Stock outstanding  increased by
43,201 shares, thereby affecting the per share loss.

Capital Resources and Liquidity

Since  inception of the Company on August 20, 1993 through  March 21, 1996,  the
date of the initial  public  offering  of  securities  ("IPO"),  the Company had
funded  its  operations  through  a  combination  of  private  debt  and  equity
financings totaling $4,160,000 and $12,877,500, respectively.

In May 1997,  the Company  arranged a line of credit  facility  with a financial
institution.  Such line of credit was




                                      -15-
<PAGE>


originated  for a maximum  borrowing  amount of $550,000.  In July and September
1997,  the  facility  was amended to allow for  additional  borrowings  of up to
$222,222.  In conjunction  with the origination of the line of credit  facility,
the Company  issued  56,627  common  stock  purchase  warrants to the  financial
institution.  Similarly, the Company issued 11,438 warrants for each of the July
and September  amendments.  As a result of the Company's  default on the note in
August,  the Company was  required to issue  50,083  "default"  warrants to such
institution.  These  warrants are currently  exercisable  at prices ranging from
$.64 to $6.07 and expire in September 2002.

In May 1997, the Company entered into a three year  noncancelable  capital lease
for certain computer equipment used to provide information services. The cost of
this equipment  ($246,211) is being financed through the manufacturer's  finance
division.

On  September  30,  1997,  Zanett,  acting as  placement  agent for the Company,
completed  a private  placement  ("Placement")  of $4 million  of the  Company's
prepaid  common  stock  purchase  warrants  ("Prepaid  Warrants").  The  Prepaid
Warrants expire on September 30, 2000. As part of the Placement, ZLL converted a
note payable of $772,222,  issued  pursuant to a Line of Credit  Agreement dated
May 29, 1997, as amended,  and accrued  interest thereon of $63,837 into Prepaid
Warrants.  The net proceeds of the Placement of $2,643,941 were used for general
working capital requirements.

On April 23, 1998, the Company  entered into an agreement with DTN,  whereby the
Company  licensed to DTN the rights to market  three of the  Company's  Internet
products.  The Company  received  $850,000  upon  execution  of the contract and
received minimum monthly payments of $100,000 through April 1999.  Additionally,
DTN has agreed to absorb the costs associated with the expansion of the computer
and communications hardware necessary to support the expansion of the user base.

On June 24, 1999,  the Company and DTN entered into the License  Agreement  that
amended the Software  License and Service  Agreement  dated April 23,  1998.  In
consideration  of the  receipt of $5.175  million,  the  Company  granted DTN an
exclusive  perpetual  worldwide  license  to the  Company's  Internet-based  (i)
real-time  stock quote product,  (ii) an online trading vehicle for customers of
small and medium sized brokerage  companies,  (iii) an administrative  reporting
package for brokers of small and medium sized brokerage  companies,  and (iv) an
order  entry/routing  system.  Additionally,  the Company  received  $324,000 in
exchange for an agreement to issue  warrants to purchase  300,000  shares of the
Company's  Common Stock at an exercise price of $8.60 per share. The Company has
agreed to  continue  to operate  these  products  and  provide  maintenance  and
enhancement  services in exchange for a percentage of the revenues earned by DTN
therefrom.  The cost of the Company's commitment to provide such maintenance and
enhancement  services is limited to a maximum of 20% of the  revenues  earned by
the Company.  None of the  Company's  wireless  products  were  included in this
transaction.  Although the Company  believes that DTN has the experience and the
financial ability to distribute the Company's services to thousands of potential
customers,  there can be no assurance  that the  products  and services  will be
accepted by the ultimate consumer on a wide spread basis.

On August 11, 1998, the Company  entered into a letter of intent,  as amended on
November 24, 1998, with Spencer Trask Securities,  Inc.  ("Spencer Trask") which
provided for the retention of Spencer Trask to act as exclusive  placement agent
in connection with a private placement by the Company of a minimum of $5,000,000
and a maximum of $10,000,000 of securities of the Company.

In anticipation of completing the private  placement,  the Company  completed an
interim  financing of $550,000 of  securities  of the Company.  The Company sold
five and one-half (5.5) units, each consisting of a secured  convertible 8% note
in the principal amount of $100,000 and warrants to purchase Common Stock of the
Company.   The  notes  and  the  warrants  are  convertible   and   exercisable,
respectively, at $.60 per share of Common Stock.  Such notes were repaid in June
1999.


                                      -16-
<PAGE>


On July 1, 1999,  the Company  entered into an agreement  with ASB to settle the
Company's  obligation  to ASB pursuant to the default  provisions of the Prepaid
Warrants.  Accordingly,  the  Company  paid ASB  $325,000  to redeem the Prepaid
Warrants and issued  180,000  shares of Common Stock in full  settlement  of all
obligations to ASB. The Company has agreed to file a registration statement with
the Securities and Exchange Commission covering such shares.

The Company's  financial  statements  for the year ended June 30, 1999 have been
prepared on a going concern basis which  contemplates  the realization of assets
and the  settlement  of  liabilities  and  commitments  in the normal  course of
business.  The  Company  incurred  net  losses of  $7,124,126,  $5,040,009,  and
$4,434,482 for the years ended June 30, 1999, 1998 and 1997,  respectively,  and
as of June 30, 1999 had an accumulated  deficit of $21,946,005  and a deficiency
of net assets of  $4,707,300.  The Company is also a defendant in several  legal
proceedings that could have a material adverse effect on the Company's financial
position,  cash  flows,  and  results  of  operations.  These  conditions  raise
substantial  doubt about the Company's  ability to continue as a going  concern.
The financial  statements do not include any adjustments to reflect the possible
future effects on the recoverability and classification of assets or the amounts
and  classification  of  liabilities  that may result  from the outcome of these
uncertainties.

The Company's management believes that upon the successful implementation of its
marketing  plan,  sufficient  revenues  will  be  generated  to  meet  operating
requirements.  Management  also  believes that the  successful  execution of its
proposed plan of operations  will generate  sufficient cash flow from operations
to enable the Company to offer its services on an  economically  sound basis and
thereby  eliminate,  within a reasonable time period,  the concerns expressed in
the "going concern" paragraph appearing in the Report of Independent Auditors on
page 20 herein.  No  assurance  can be given that such goals will be obtained or
that any expected revenues or cash flows will be achieved.

Year 2000 Compliance

The Company's  information  services are  distributed via a combination of third
party computer hardware and software  applications,  as well as Company designed
application software and communication  networks.  The Company has formed a task
force to assure that its products and services are Year 2000 ("Y2K")  compliant.
As part of this process,  the Company has queried its software vendors and third
party  information  providers  and has  updated  certain  hardware,  third party
software and/or received letters of compliance from such third party information
providers.  In addition,  the Company has reviewed and modified its  proprietary
application software for compliance.

The Company is currently  testing its entire service  offerings and  anticipates
such testing will be completed by October 31, 1999. The Company anticipates that
the costs of ensuring such compliance will not exceed $150,000.

The Company is working  diligently  to ensure that all systems are Y2K compliant
and  believes  that its  greatest  risks would be the partial  inability  of its
systems  to  deliver  accurate  data  caused  by  certain  information  vendors'
inability to supply Y2K compliant  data. The inability of the Company's  systems
to process non-Y2K compliant data could result in a substantial  decline in both
new and  existing  customer  subscriptions  to its  products.  This would have a
material  adverse  effect  on the  Company's  financial  condition,  results  of
operations,  and ability to continue as a going  concern.  The Company  believes
that the probability of this occurrence is minimal as it is currently  receiving
and processing Y2K data from its critical information providers.


                                      -17-
<PAGE>


Certain Factors That May Affect Future Results

From time to time,  information provided by the Company,  statements made by its
employees  or  information  included  in its  filings  with the  Securities  and
Exchange  Commission  (including this Form 10-KSB) may contain  statements which
are  not  historical  facts,  so-called  "forward-looking   statements".   These
forward-looking  statements  are made pursuant to the safe harbor  provisions of
the Private  Securities  Litigation  Reform Act of 1995.  The  Company's  actual
future results may differ significantly from those stated in any forward-looking
statements.   Forward-looking   statements   involve   a  number  of  risks  and
uncertainties,  including,  but not limited to, product demand,  pricing, market
acceptance,  litigation,  intellectual  property  rights,  risks in product  and
technology development,  product competition,  limited number of customers,  key
personnel,  and other risk factors detailed in this Annual Report on Form 10-KSB
and in the Company's other Securities and Exchange Commission filings.


                                      -18-
<PAGE>


Item 7.    Financial Statements
- -------
                                                                           Page

Report of Independent Auditors                                              20

Balance Sheets as of June 30, 1999 and 1998                                 21

Statements of Operations for the years                                      23
    ended June 30, 1999, 1998 and 1997

Statement of Stockholders' Equity (Deficiency)                              24
    for the years ended June 30, 1999, 1998 and 1997

Statements of Cash Flows for the years                                      28
    ended June 30, 1999, 1998 and 1997

Notes to Financial Statements                                               29


                                      -19-
<PAGE>


                         Report of Independent Auditors


Stockholders and Board of Directors
SmartServ Online, Inc.

We have audited the accompanying  balance sheets of SmartServ Online, Inc. as of
June 30, 1999 and 1998, and the related statements of operations,  stockholders'
equity  (deficiency),  and cash flows for each of the three  years in the period
ended June 30, 1999. These financial  statements are the  responsibility  of the
Company's  management.  Our  responsibility  is to  express  an opinion on these
financial statements based on our audits.

We  conducted  our  audits  in  accordance  with  generally   accepted  auditing
standards.  Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement.  An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements.  An audit also includes
assessing the  accounting  principles  used and  significant  estimates  made by
management,  as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.

In our opinion,  the financial  statements  referred to above present fairly, in
all material respects,  the financial position of SmartServ Online, Inc. at June
30, 1999 and 1998, and the results of its operations and its cash flows for each
of the three  years in the  period  ended  June 30,  1999,  in  conformity  with
generally accepted accounting principles.

The accompanying financial statements have been prepared assuming that SmartServ
Online,  Inc. will continue as a going concern.  As more fully described in Note
1, the Company has incurred recurring operating losses and has a working capital
deficiency. These conditions raise substantial doubt about the Company's ability
to continue as a going  concern.  The  financial  statements  do not include any
adjustments  to reflect the possible  future effects on the  recoverability  and
classification  of assets or the amounts and  classification of liabilities that
may result from the outcome of this uncertainty.

/s/ Ernst & Young LLP

Stamford, Connecticut
October 13, 1999




                                      -20-
<PAGE>


                             SmartServ Online, Inc.

                                 Balance Sheets

                                                        June 30
                                              -----------------------------
                                                   1999           1998
                                              -------------   -------------
Assets
Current assets
   Cash and cash equivalents                  $ 2,165,551      $  354,225
   Accounts receivable                            348,278         111,051
   Prepaid expenses                                50,150         130,603
                                               ------------    ------------
Total current assets                            2,563,979         595,879
                                               ------------    ------------
Property and equipment, net                       498,448         610,537

Other assets
   Capitalized software development costs,
     net of accumulated amortization of $82,108   683,337              --
   Security deposit                                74,834          70,437
                                               ------------    ------------
                                                  758,171          70,437
                                               ------------    ------------
Total Assets                                   $3,820,598      $1,276,853
                                               ============    ============


See accompanying notes.


                                      -21-
<PAGE>

                             SmartServ Online, Inc.

                                 Balance Sheets

                                                              June 30
                                                   -----------------------------
                                                       1999             1998
                                                   -------------    ------------
Liabilities and Stockholders' Deficiency
Current liabilities
   Accounts payable                                $    780,543      $  800,545
   Accrued liabilities                                  474,189         736,137
   Accrued liabilities to warrant holders             1,311,365              --
   Salaries payable                                      93,443          57,308
   Capital lease obligation - current portion            70,147          76,127
   Deferred revenues - current portion                1,656,632         776,049
                                                   ---------------   ----------
Total current liabilities                             4,386,319       2,446,166
                                                   ---------------   ----------

Capital lease obligation - long-term portion                 --          77,548
Deferred revenues - long-term portion                 4,141,579              --

Commitments and Contingencies - Note 9

Stockholders' Deficiency
Preferred stock - $0.01 par value
   Authorized - 1,000,000 shares
   Issued and outstanding - None
Common Stock - $0.01 par value
   Authorized - 40,000,000 shares
   Issued and outstanding - 1,199,787 at
      June 30, 1999 and 836,227 shares
      at June 30, 1998                                   11,998           8,362
Common stock subscribed                               1,812,554              --
Notes receivable from officers                       (1,812,554)             --
Additional paid-in capital                           20,679,611      18,184,580
Unearned compensation                                (3,452,904)     (4,617,924)
Accumulated deficit                                 (21,946,005)    (14,821,879)
                                                   ------------     -----------
Total stockholders' deficiency                       (4,707,300)     (1,246,861)
                                                   ------------     -----------
Total Liabilities and Stockholders' Deficiency     $  3,820,598     $ 1,276,853
                                                   ============     ===========

See accompanying notes.


                                      -22-
<PAGE>


                                             SmartServ Online, Inc.

                                            Statements of Operations

<TABLE>
<CAPTION>
                                                                      Year Ended June 30
                                                  -------------------------------------------------
                                                        1999           1998               1997
                                                  -------------------------------------------------
<S>                                               <C>               <C>             <C>
Revenues                                          $  1,443,781     $    873,476     $    688,610
                                                  -------------    -------------    ---------------
Costs and expenses
   Cost of services                                   (994,465)      (1,216,761)      (1,133,884)
   Product development expenses                       (193,188)        (923,082)      (1,150,224)
   Selling, general and administrative
         expenses                                   (4,006,599)      (3,221,940)      (2,861,845)
                                                  -------------    -------------    ---------------
Total costs and expenses                            (5,194,252)      (5,361,783)      (5,145,953)
                                                  -------------    -------------    ---------------
Loss from operations                                (3,750,471)      (4,488,307)      (4,457,343)
                                                  -------------    -------------    ---------------
Other income (expense):
   Interest income                                       4,767           40,788           74,507
   Interest expense                                   (167,839)         (57,485)         (20,194)
   Debt origination and other financing costs       (3,210,583)        (535,005)         (31,452)
                                                  -------------    -------------    ---------------
                                                    (3,373,655)        (551,702)          22,861
                                                  -------------    -------------    ---------------
Net loss                                          $ (7,124,126)    $ (5,040,009)    $ (4,434,482)
                                                  =============    =============    ===============
Basic and diluted loss per share                  $      (6.44)    $      (7.65)    $      (7.20)
                                                  =============    =============    ===============
Weighted average shares outstanding                  1,105,603          659,034          615,833
                                                  =============    =============    ===============
</TABLE>

See accompanying notes.


                                      -23-
<PAGE>

<TABLE>
<CAPTION>
                                                       SmartServ Online, Inc.
                                           Statement of Stockholders' Equity (Deficiency)


                                 Common Stock                           Notes       Additional
                                            Par       Common Stock    Receivable      Paid-in       Unearned     Accumulated
                               Shares      Value       Subscribed    from Officers    Capital     Compensation     Deficit
                              ---------   --------    ------------   -------------  ----------    ------------   -----------
<S>                           <C>         <C>           <C>           <C>          <C>            <C>            <C>
Balances at June 30, 1996       615,832   $  6,158      $     --      $     --      $8,789,091    $     --     $(5,347,388)

Change in market value of
   employee stock options            --         --            --            --         188,293          --              --

Issuance of Common Stock
   Purchase Warrants in
   connection with
   investment advisory
   services                          --         --            --            --          75,000          --              --

Issuance of Common Stock
   Purchase Warrants in
   connection with
   short-term line of credit         --         --            --            --          25,000          --              --

Net loss for the year                --         --            --            --              --          --      (4,434,482)
                              ---------   --------      --------      ---------     ----------    ---------   ------------
Balances at June 30, 1997       615,832   $  6,158      $     --      $     --      $9,077,384    $     --    $ (9,781,870)
                              ---------   --------      --------      ---------     ----------    ---------   ------------
 </TABLE>


See accompanying notes.


                                      -24-
<PAGE>

<TABLE>
<CAPTION>

                                                       SmartServ Online, Inc.
                                           Statement of Stockholders' Equity (Deficiency)

                                                            (Continued)

                                Common Stock                           Notes       Additional
                                            Par       Common Stock    Receivable      Paid-in       Unearned     Accumulated
                               Shares      Value       Subscribed    from Officers    Capital     Compensation     Deficit
                              ---------   --------    ------------   -------------  ----------    ------------   -----------
<S>                           <C>         <C>           <C>          <C>          <C>             <C>            <C>
Balances at June 30, 1997       615,832   $  6,158      $    --      $     --    $  9,077,384      $     --      $(9,781,870)

Issuance of 4,000 Prepaid
   Common Stock Purchase
   Warrants; net of direct
   costs of $545,000                 --         --           --            --       3,455,000            --               --

Conversion of 1,429.33
  Prepaid Common Stock
  Purchase Warrants into
  Common Stock                  220,395      2,204           --            --          (2,204)           --               --

Issuance of Common Stock
   Purchase Warrants to a
   financial  consultant in
   connection with the
   issuance of 4,000 Prepaid
   Common Stock Purchase
   Warrants                          --         --           --            --       5,145,500    (5,145,500)              --

Issuance of Common Stock
   Purchase Warrants in
   connection with the
   issuance of notes                 --         --           --            --         388,900            --               --

Issuance of Common Stock
  Purchase Warrants in
  connection with investment
  advisory contracts                 --         --           --            --         120,000            --               --

Amortization of unearned
  compensation                       --         --           --            --              --       527,576               --

Net loss for the year                --         --           --            --              --            --       (5,040,009)
                              ---------   ---------     -------   -----------    ------------   -----------      -----------
Balances at June 30, 1998       836,227   $  8,362      $    --    $       --    $ 18,184,580   $(4,617,924)    $(14,821,879)
                              ---------   --------      -------   -----------    ------------   -----------       -----------
</TABLE>

See accompanying notes.


                                      -25-
<PAGE>


<TABLE>
<CAPTION>                                                       SmartServ Online, Inc.
                                           Statement of Stockholders' Equity (Deficiency)

                                                            (Continued)


                                Common Stock                           Notes       Additional
                                            Par       Common Stock    Receivable      Paid-in       Unearned     Accumulated
                               Shares      Value       Subscribed    from Officers    Capital     Compensation     Deficit
                              ---------   --------    ------------   -------------  ----------    ------------   -----------
<S>                           <C>         <C>           <C>          <C>            <C>           <C>            <C>
Balances at June 30, 1998       836,227   $  8,362    $       --      $    --      $18,184,580   $(4,617,924)   $(14,821,879)

Conversion of 276.67 Prepaid
   Common Stock Purchase
   Warrants into Common Stock   178,560      1,786            --           --           (1,786)           --              --

Issuance of Common Stock to
   Prepaid Warrant holders
   as consideration for
   amending certain terms
   and conditions of the
   Prepaid Warrants              60,000        600            --           --          146,713            --              --

Issuance of Common Stock
   Purchase Warrants in
   connection with
   prepayments made by a
   marketing partner                 --         --            --           --            6,300            --              --

Issuance of Common Stock
   Purchase Warrants in
   connection with the
   issuance of 8%
   convertible notes                 --         --            --           --        1,573,000            --              --

Beneficial conversion
   feature of 8% convertible
   notes                             --         --            --           --          550,000            --              --

Issuance of Common Stock and
   warrants to purchase
   Common Stock in partial
   settlement of litigation     125,000      1,250            --           --          144,500            --              --

Amortization of unearned
   compensation over the
   term of the consulting
   agreement                         --         --            --           --               --     1,165,020              --

Common Stock subscriptions
   and notes receivable in
   connection with officers'
   employment agreements             --         --     1,812,554   (1,812,554)              --            --              --

Issuance of Common Stock
  Purchase Warrants to a
  financial consultant as
  compensation for services          --         --            --           --           59,000            --              --

Redemption of Prepaid Common
  Stock Purchase Warrants            --         --            --           --         (325,000)           --              --

See accompanying notes.
</TABLE>


                                      -26-
<PAGE>>

<TABLE>
<CAPTION>
                                                       SmartServ Online, Inc.
                                           Statement of Stockholders' Equity (Deficiency)

                                                            (Continued)


                                Common Stock                           Notes       Additional
                                            Par       Common Stock    Receivable      Paid-in       Unearned     Accumulated
                               Shares      Value       Subscribed    from Officers    Capital     Compensation     Deficit
                              ---------   --------    ------------   -------------  ----------    ------------   -----------
<S>                           <C>         <C>         <C>            <C>            <C>            <C>           <C>
 Authorization of the
  issuance of Common Stock
  Purchase Warrants in
  connection with a
  licensing agreement                 --         --             --           --        324,000           --               --

Change in market value of
  employee stock options              --         --             --           --         18,304           --               --

Net loss for the year                 --         --             --           --             --           --        (7,124,126)
                               ---------   ---------   -----------   ------------  -----------    -------------  --------------
Balance at June 30, 1999       1,199,787    $11,998     $1,812,554   $(1,812,554)  $20,679,611    $(3,452,904)   $(21,946,005)
                               =========   =========   ===========   ============  ===========    =============  ==============
</TABLE>

See accompanying notes.


                                      -27-
<PAGE>

                                                 SmartServ Online, Inc.

                                                Statements of Cash Flows

<TABLE>
<CAPTION>
                                                                                Year Ended June 30

                                                                -----------------------------------------------
                                                                       1999           1998             1997
                                                                -------------   -------------    --------------
<S>                                                              <C>            <C>              <C>
Operating Activities

Net loss                                                       $  (7,124,126)   $ (5,040,009)    $ (4,434,482)
Adjustments to reconcile net loss to net cash provided by
(used for) operating activities:
       Depreciation and amortization                                 278,646         193,601           149,182
       Provision for losses on and write-off of receivables               --          (1,300)           29,248
       Noncash interest costs                                         12,524          52,837                --
       Noncash debt origination and other financing costs          2,593,808         475,527            30,449
       Noncash compensation costs                                     18,304              --           188,293
       Noncash consulting services                                 1,349,020         660,576            75,000
       Amortization of unearned revenues                          (1,112,138)       (251,058)               --
       Settlement of litigation                                           --         145,750                --
       Changes in operating assets and liabilities
          Accounts receivable                                       (237,227)         40,031          (121,040)
          Prepaid expenses                                           (44,547)        (25,878)          (22,415)
          Accounts payable and accrued liabilities                   781,264         349,764           558,317
          Accrued interest                                                --          (5,323)           16,323
          Payroll taxes payable                                        1,696         (16,089)            5,482
          Salaries payable                                            34,439           6,996             1,364
          Unearned revenues                                        6,121,776       1,002,193            24,914
          Security deposit                                            (4,397)         10,781                --
                                                               --------------      ----------      ------------
 Net cash provided by (used for) operating activities              2,669,042      (2,401,601)       (3,499,365)
                                                               --------------     -----------      ------------

Investing Activities

Capitalization of software development costs                        (765,445)             --               --
Purchase of equipment                                                (84,449)        (60,424)         (351,786)
                                                               --------------     -----------      ------------
Net cash used for investing activities                              (849,894)        (60,424)         (351,786)
                                                               --------------     -----------      ------------

Financing Activities

Proceeds from the issuance of warrants                               324,000        2,643,941               --
Proceeds from the issuance of short-term notes                       478,500          196,500          493,646
Repayment of short-term notes                                       (691,794)              --               --
Repayment of capital lease obligation                                (83,528)         (92,536)              --
Proceeds of advances from DTN                                      2,058,300               --               --
Repayment of advances from DTN                                    (2,058,300)              --               --
Costs of issuing securities                                          (35,000)         (25,000)         (10,000)
                                                               --------------     -----------      ------------
Net cash provided by (used for) financing activities                  (7,822)       2,722,905          483,646
                                                               --------------     -----------      ------------

Increase (decrease) in cash and cash equivalents                   1,811,326          260,880       (3,367,505)
Cash and cash equivalents - beginning of year                        354,225           93,345        3,460,850
                                                               ==============     ===========      ============
Cash and cash equivalents - end of year                        $   2,165,551      $   354,225       $   93,345
                                                               ==============     ===========      ============
</TABLE>
See accompanying notes.


                                      -28-
<PAGE>


                             SmartServ Online, Inc.

                          Notes to Financial Statements

1.   Nature of Business and Liquidity

SmartServ Online, Inc. (the "Company")  commenced operations on August 20, 1993.
The Company  offers a range of services  designed to  facilitate  e-commerce  by
providing  transactional  and  information  services  to its  alliance  partners
("Strategic  Marketing  Partners").  The Company has developed online financial,
transactional  and  media  applications  using  a  unique  "device  independent"
delivery  solution and makes these services  available  through its  application
software and  communication  architecture  to wireless  telephones  and personal
digital assistants,  personal computers and the Internet. The Company's services
include stock  trading,  real-time  stock quotes,  business and financial  news,
sports  information,  private-labeled  electronic mail, national weather reports
and other business and entertainment information.

The Company's  financial  statements  for the year ended June 30, 1999 have been
prepared on a going concern basis which  contemplates  the realization of assets
and the  settlement  of  liabilities  and  commitments  in the normal  course of
business.  The  Company  incurred  net  losses of  $7,124,126,  $5,040,009,  and
$4,434,482 for the years ended June 30, 1999, 1998, and 1997, respectively,  and
as of June 30, 1999 had an accumulated  deficit of $21,946,005  and a deficiency
of net assets of  $4,707,300.  The Company is also a defendant in several  legal
proceedings  (see Note 9) which  could  have a  material  adverse  effect on the
Company's  financial  position,  cash flow,  and  results of  operations.  These
conditions raise  substantial doubt about the Company's ability to continue as a
going  concern.  The  financial  statements  do not include any  adjustments  to
reflect the possible future effects on the  recoverability and classification of
assets or the amounts and classification of liabilities that may result from the
outcome of these uncertainties.

The Company's business plan focuses on the strategy of marketing its services in
partnership with those companies that have an economic  incentive to provide the
Company's  information and transaction  services to their customers.  Management
believes  that the  Company's  primary  source of revenues  will be derived from
consumers who purchase the services  through its Strategic  Marketing  Partners.
Through the use of this  strategy,  the consumer is a customer of both SmartServ
and its Strategic Marketing Partner.  The Company also believes that the sale of
its  information  and transaction  services  through the cooperative  efforts of
partners  with more  recognizable  brand names than its own is  important to its
success.

On September 30, 1997, the Company completed a private  placement  ("Placement")
of $4 million of Prepaid Common Stock Purchase Warrants ("Prepaid  Warrants") as
more fully  disclosed  in Note 5. An  integral  part of this  Placement  was the
conversion of notes payable and accrued interest thereon,  aggregating $836,059,
into Prepaid Warrants.  The net proceeds of $2,643,941 provided the Company with
working capital to continue its marketing efforts.

Effective  May 1,  1998,  the  Company  entered  into  an  agreement  with  Data
Transmission  Network  Corporation  ("DTN")  whereby DTN purchased the exclusive
right to market three of the Company's Internet products:  SmartServ Pro, a real
time stock quote product;  TradeNet, an online trading vehicle for the customers
of small and medium sized brokerage companies,  and BrokerNet, an administrative
reporting package for brokers of small and medium sized brokerage companies. The
consummation  of this  agreement  has removed the Company from the retail market
and allows the Company to focus on business-to-business  marketing.  The Company
received  $850,000 upon execution of the agreement and received  minimum monthly
payments of $100,000  through April 1999. On June 24, 1999,  the Company and DTN
entered  into an  agreement  that  amended  the  Software  License  and  Service


                                      -29-
<PAGE>


Agreement  dated  April 23,  1998.  In  consideration  of the  receipt of $5.175
million, the Company granted DTN an exclusive perpetual worldwide license to the
Company's  Internet-based (i) SmartServ Pro, (ii) TradeNet, (iii) BrokerNet, and
(iv) an order entry/routing system. Additionally,  the Company received $324,000
in exchange for an agreement to issue warrants to purchase 300,000 shares of the
Company's  Common Stock at an exercise price of $8.60 per share. The Company has
agreed to  continue  to operate  these  products  and  provide  maintenance  and
enhancement  services in exchange for a percentage of the revenues earned by DTN
therefrom.  The cost of the Company's commitment to provide such maintenance and
enhancement  services is limited to a maximum of 20% of the  revenues  earned by
the Company.  None of the  Company's  wireless  products  were  included in this
transaction.

The  market  for  online  information  and  transactional   services  is  highly
competitive and subject to rapid innovation and technological  change,  shifting
consumer  preferences  and  frequent  new  service  introductions.  The  Company
believes  that  potential  new  competitors,   including  large  multimedia  and
information  systems  companies,  are  increasing  their  focus  on  transaction
processing. Increased competition in the market for the Company's services could
materially  and  adversely  affect the Company's  results of operations  through
price reductions and loss of potential  market share.  The Company's  ability to
compete in the future depends on its ability to maintain the  technological  and
performance advantages of its current distribution platform and to introduce new
applications that achieve market acceptance.

Notwithstanding   the  execution  of  the  DTN   agreements  and  the  continual
discussions   with   potential   Strategic   Marketing   Partners  about  future
relationships, the Company's ability to generate fee revenue and working capital
may not be sufficient to meet management's  objectives as presently  structured.
Management  recognizes  that the Company must  generate  additional  revenues or
consider  additional  modifications  to  its  sales  and  marketing  program  or
institute cost reductions to allow it to continue to operate with available cash
resources.  There is no assurance that the Company will generate future revenues
or cash flow from  operations or that the  Company's  products and services will
continue to be accepted in the marketplace by the ultimate consumers.

2.   Summary of Significant Accounting Policies

Basis of Presentation

The financial  statements  are prepared in conformity  with  generally  accepted
accounting principles.

The  Company's  stockholders  approved a  one-for-six  reverse  stock split at a
Special Meeting on October 15, 1998.  Such reverse stock split became  effective
on October 26, 1998.  All  applicable  financial  statement  amounts and related
disclosures have been restated to give effect to this transaction.

Use of Estimates

The preparation of financial  statements in conformity  with generally  accepted
accounting principles requires management to make estimates and assumptions that
affect the amounts reported in the financial  statements and accompanying notes.
Actual results could differ from those estimates.

Revenue Recognition

Revenues are recognized as services are provided.  Deferred revenues,  resulting
from customer  prepayments,  are recognized as services are provided  throughout
the term of the  agreement.  Deferred  revenues  resulting  from  the  Company's
agreements  with DTN are being  amortized  over the  anticipated  future revenue
stream, a period of 42 months.

Basic and Diluted Earnings Per Share

In 1997, the Financial  Accounting Standards Board issued Statement of Financial
Accounting Standards No. 128, "Earnings per Share" ("Statement 128").  Statement
128 replaced the  previously  reported  primary and fully  diluted  earnings per
share with basic and diluted  earnings per share.  Unlike  primary  earnings per
share,  basic  earnings  per share  excludes  any  dilutive  effects of options,
warrants, and convertible securities. Diluted


                                      -30-
<PAGE>


earnings  per share is very similar to the  previously  reported  fully  diluted
earnings per share.  All  earnings  per share  amounts for all periods have been
presented,  and where  necessary,  restated  to  conform  to the  Statement  128
requirements. The weighted average shares outstanding are determined as the mean
average of the shares  outstanding  and  assumed  to be  outstanding  during the
period.

Capitalized Software Development Costs

In connection  with certain  contracts  entered into between the Company and its
Strategic Marketing Partners,  the Company has capitalized  software development
costs related to certain  product  enhancements  in accordance with Statement of
Financial  Accounting  Standards No. 86,  "Accounting  for the Costs of Computer
Software to be Sold, Leased or Otherwise Marketed", effective July 1, 1998.

Fair Value of Financial Instruments

The carrying  amounts of the Company's  financial  instruments  approximate fair
value.

Supplemental Cash Flow Data

The Company  considers  all highly liquid  investments  with a maturity of three
months or less when purchased to be cash equivalents.

Interest, debt origination and other financing costs paid during the years ended
June 30, 1999, 1998, and 1997 were $101,974, $32,536, and $9,194, respectively.

Concentration of Credit Risk

Financial  instruments that potentially subject the Company to concentrations of
credit  risk  consist  primarily  of  accounts  receivable.  There is no  single
geographic  concentration of sales or related accounts  receivable in the United
States. At June 30, 1999, accounts receivable consist principally of amounts due
from DTN ($268,000),  and a  telecommunications  company ($78,100).  The Company
performs  periodic  credit  evaluations  of its  customers  and, if  applicable,
provides for credit losses in the financial statements.

Property and Equipment

Property and equipment are stated at cost.  Equipment  purchased under a capital
lease  has been  recorded  at the  present  value of the  future  minimum  lease
payments  at the  date  of  acquisition.  Depreciation  is  computed  using  the
straight-line method over estimated useful lives of three to ten years.

Advertising Costs

Advertising  costs are  expensed as  incurred  and were  approximately  $20,500,
$97,100, and $540,000 in 1999, 1998 and 1997, respectively.

Stock Based Compensation

The  Company  maintains  a stock  option  plan for  employees  and  non-employee
directors  that provides for the granting of stock options for a fixed number of
shares with an exercise  price equal to the fair value of the shares at the date
of grant.  The Company accounts for this stock  compensation  plan in accordance
with Accounting Principles Board Opinion No. 25, "Accounting for Stock Issued to
Employees" ("APB No. 25").  Accordingly,  compensation  expense is recognized to
the extent that the fair value of the stock  exceeds the  exercise  price of the
option at the  measurement  date. In 1997,  the Company  adopted the  disclosure
provisions of Statement of Financial  Accounting  Standards No. 123  "Accounting
for Stock-based Compensation".


                                      -31-
<PAGE>


Recent Accounting Pronouncements

In March 1998, the American  Institute of Certified  Public  Accountants  issued
Statement of Position 98-1, as amended by SOP 98-4, "Accounting for the Costs of
Computer  Software  Developed or Obtained for Internal  Use" ("SOP  98-1").  The
adoption of SOP 98-1 is not expected to have a material  effect on the Company's
operations. SOP 98-1 is required to be adopted by the Company no later than July
1, 1999.

3.   Property and Equipment

Property and equipment consist of the following:
<TABLE>
<CAPTION>
                                                                                             June 30

                                                                            ------------------------------------------
                                                                                   1999                    1998
                                                                            -------------------      -----------------
<S>                                                                         <C>                      <C>
   Data processing equipment                                                $        700,210         $      616,587
   Data processing equipment purchased under a capital lease                         246,211                246,211
   Office furniture and equipment                                                     71,423                 70,597
   Display equipment                                                                   9,635                  9,635
   Leasehold improvements                                                             36,678                 36,678
                                                                            -------------------      -----------------

                                                                                   1,064,157                979,708
   Accumulated depreciation, including $106,691 and
       $57,449 for equipment purchased under a capital lease                        (565,709)              (369,171)
                                                                            ===================      =================
                                                                            $        498,448         $      610,537
                                                                            ===================      =================
</TABLE>

During the year ended June 30, 1997, the Company leased computer  equipment with
a  capitalized  cost of  $246,211.  The  recording of such costs and the related
capitalized  lease obligation are non-cash  transactions for the purposes of the
Statement of Cash Flows.

4.   Notes Payable

On May 29,  1997,  the Company  entered  into a line of credit  facility  with a
financial institution for a maximum borrowing thereunder of $550,000. Borrowings
under this  facility were to be repaid on August 27, 1997 along with interest at
the rate of 24% per annum. On July 21, 1997 and September 16, 1997, the facility
was amended to provide for additional borrowings of up to $222,222. On September
30, 1997, notes payable of $772,222 and accrued interest thereon of $63,837 were
converted into the Company's Prepaid Warrants as more fully described in Note 5.

In conjunction with the origination of the line of credit facility,  the Company
issued  56,627  common stock  purchase  warrants to the  financial  institution.
Similarly, the Company issued 11,438 warrants for each of the July and September
amendments.  As a result of the  Company's  default on the note in  August,  the
Company was required to issue 50,083 "default" warrants to such institution.  At
June 30, 1999,  these  warrants were  exercisable at prices ranging from $.75 to
$6.07. These warrants are subject to certain antidilution  provisions and expire
in September 2002.  Pursuant to Statement of Financial  Accounting  Standard No.
123,  "Accounting  for Stock  Based  Compensation",  the  Company  valued  these
warrants in accordance with the Black-Scholes pricing methodology at the time of
issuance and recorded  such  valuation in the  statement of  operations  as debt
origination and other financing costs. The Company recorded debt origination and
other  financing  costs  associated with these warrants of $463,567 for the year
ended June 30, 1998.

Commencing  November 20, 1998,  the Company sold five and one-half  (5.5) units,
each  consisting of a secured 8%  convertible  note in the  principal  amount of
$100,000 and warrants to purchase Common Stock of the


                                      -32-
<PAGE>


Company.  The warrants are  exercisable  at $.60 per share of Common Stock.  The
convertible  notes were repaid in June 1999.  The Company has agreed to register
the shares of Common Stock  issuable upon exercise of the warrants.  In addition
to  customary  fees and  expenses,  Spencer  Trask  Securities,  Inc.  ("Spencer
Trask"), the placement agent,  received for nominal  consideration,  warrants to
purchase ten percent (10%) of the shares of Common Stock of the Company issuable
on conversion  of the notes and exercise of the warrants at $.72 per share.  The
issuance to the  noteholders  of warrants to purchase  916,667  shares of Common
Stock,  as well as those  issued to Spencer  Trask for the  purchase  of 183,333
shares of Common  Stock have been valued in  accordance  with the  Black-Scholes
pricing  methodology and recorded as debt origination and other financing costs.
Also in connection  with the 8%  convertible  notes,  the Company has recorded a
non-cash  charge to debt  origination  and  other  financing  costs of  $550,000
representing  the perceived  cost of the  beneficial  conversion  feature of the
notes.  Emerging  Issues  Task Force  Issue 98-5,  "Accounting  for  Convertible
Securities  with  Beneficial  Conversion  Features  or  Contingently  Adjustable
Conversion  Ratios" ("Issue 98-5") defines the beneficial  conversion feature as
the  non-detachable  conversion  feature that is  "in-the-money"  at the date of
issuance.  Issue 98-5 requires the  recognition  of the  intrinsic  value of the
conversion  feature as the difference  between the conversion price and the fair
value of the common stock into which the notes are  convertible.  Such amount is
limited to the proceeds of the  financing  ($550,000)  and has been  recorded in
debt origination and other financing costs as of the date of issuance.

On December 30, 1998, the Company  executed an agreement with a service provider
whereby  certain  obligations  of  the  Company,  amounting  to  $141,794,  were
converted into a 12% note payable.  On June 28, 1999, the outstanding balance of
$66,794 was repaid.

5.   Equity Transactions

During the year ended June 30,  1997,  the Company  authorized  the  issuance of
warrants for the purchase of 33,333  shares of Common Stock in  connection  with
certain investment advisory agreements.  Such warrants are exercisable at prices
ranging from $12.00 to $24.00 per share through May 2002.

On September 30, 1997, The Zanett Securities Corporation  ("Zanett"),  acting as
placement agent for the Company,  completed the private placement  ("Placement")
of $4 million of the Company's Prepaid Common Stock Purchase Warrants  ("Prepaid
Warrants").  The sale of these Prepaid Warrants was exempt from the registration
requirements of the Securities Act of 1933, as amended, pursuant to Section 4(2)
thereof.  Each Prepaid  Warrant  entitles the holder to purchase  that number of
shares  of  Common  Stock  that is equal to  $1,000  divided  by the  applicable
exercise  price.  Such  exercise  price is  determined  initially  as 70% of the
average  closing bid price of the Common Stock for the 10 trading days ending on
the day prior to exercise of the Prepaid  Warrants.  Additionally,  the exercise
discount  shall be  increased by 1% for each  subsequent  60 day period that the
Prepaid Warrants remain unexercised.  The exercise price,  however,  shall never
exceed $8.40. The Prepaid  Warrants became  exercisable on December 29, 1997 and
expire on September 30, 2000.

As  compensation  for its  services,  Zanett  received  a  placement  fee and an
unaccountable   expense   allowance  of  10%   ($400,000)   and  3%  ($120,000),
respectively, of the gross proceeds of the Placement.  Additionally, the Company
issued  135,906  Common  Stock  Purchase  Warrants to Zanett that are subject to
antidilution  provisions and are exercisable at $4.97 per share of Common Stock.
These warrants expire on September 30, 2002.

Also in conjunction  with the Placement,  the Company  entered into an agreement
with a financial  consultant who is an affiliate of Zanett  Lombardier,  Ltd, an
investor in the Prepaid  Warrants.  During the  five-year  term of the agreement
such  consultant  will provide the Company with  advisory  services  relating to
financial and strategic  ventures and alliances,  investment banking and general
financial advisory services, and advice and assistance with the Company's market
development  activities.   As  compensation  for  these  services,  the




                                      -33-
<PAGE>


Company  authorized  the  issuance of 805,370  Common  Stock  Purchase  Warrants
("Consulting  Warrants")  to this  consultant  that are subject to  antidilution
provisions and are  exercisable at $4.97 per share of Common Stock.  The Company
has valued these  Consulting  Warrants in accordance with Statement of Financial
Accounting Standard No. 123, "Accounting for Stock-Based Compensation",  and the
Black-Scholes  pricing  methodology  at  $5,145,500  and recorded this amount in
stockholders' equity as unearned  compensation.  Unearned  compensation is being
amortized to income over the five-year  term of the  agreement.  These  warrants
expire on September  30, 2002.  The Company has recorded  consulting  expense of
$1,165,020   and   $527,576  for  the  years  ended  June  30,  1999  and  1998,
respectively.

During the year ended June 30, 1999,  holders of 276.67 of the Company's Prepaid
Warrants converted such warrants into 178,560 shares of Common Stock at exercise
prices ranging from $.75 to $2.38 per share.

On August 31, 1998,  the Company  issued 32,953 shares of Common Stock to Zanett
Lombardier,  Ltd.  and  17,047  shares  of  Common  Stock to Bruno  Guazzoni  in
consideration  of their  agreement  to certain  restrictions  on the exercise of
Prepaid  Warrants  and the  resale of the  shares of Common  Stock  issuable  on
exercise  thereof.  Such  shares  have been  recorded  at the fair  value of the
Company's Common Stock at that date as other financing costs.

On September 8, 1998,  the Company  issued  warrants to purchase 3,000 shares of
Common Stock to DTN for prepayment of certain guaranteed  payments in accordance
with the Software License and Service  Agreement between the parties dated April
23, 1998.  Such warrants are  exercisable at $3.00 per share of Common Stock and
have been recorded in accordance with the Black-Scholes  pricing  methodology as
other financing costs.

On November  17, 1998,  the Company  issued  125,000  shares of Common Stock and
warrants to purchase  16,667  shares of Common Stock,  exercisable  at $5.00 per
share until November 11, 2001, to Mr. Steven Francesco,  a former officer of the
Company,  as partial  consideration for the settlement of his claims against the
Company and certain of its officers and directors. The value of these shares has
been recorded in selling,  general and  administrative  expenses  based upon the
fair value of the  Company's  Common Stock at that date while the warrants  have
been recorded in accordance with the Black-Scholes pricing methodology.

On December 29, 1998,  the Board of Directors  approved the terms of  employment
contracts for Sebastian E. Cassetta,  Chairman and Chief Executive Officer,  and
Mario F. Rossi, Vice President of Technology.  Accordingly,  the Company and Mr.
Cassetta  have  entered into an  employment  agreement  ("Cassetta  Agreement"),
effective  January 1, 1999 and  expiring on December 31,  2001,  providing  for,
among  other  things,  the sale to him of  618,239  shares of  restricted  stock
representing 9% of the fully diluted shares of Common Stock of the Company.  The
purchase  price  ($2.20 per share) of the  restricted  stock is equal to 110% of
fair market value of the  Company's  Common Stock for the 30 days  preceding the
date of the stock  purchase  agreement  ("Cassetta  Stock  Purchase  Agreement")
contemplated by the Cassetta Agreement. The purchase price will be paid with a 5
year, non-recourse promissory note, secured by the stock, at an interest rate of
6.75%,  which is 1% below  the  prime  rate on the  date of the  Cassetta  Stock
Purchase  Agreement.  The Cassetta Stock Purchase Agreement provides the Company
with certain  repurchase  options and provides Mr. Cassetta with a put option in
the event of the termination of his  employment.  In accordance with APB No. 25,
the  Company  will  record  the  changes  in the fair  value of such  shares  in
recognition of the compensatory  nature of their issuance.  On October 13, 1999,
the Board of Directors  agreed to reprice the shares granted to Mr.  Cassetta to
$.75 per share, the fair value of the shares at that date.

The Company and Mr. Rossi have also entered into an employment agreement ("Rossi
Agreement"),  effective  January 1, 1999 and  expiring  on  December  31,  2001,
providing  for,  among  other  things,  the  sale to him of  206,080  shares  of
restricted stock  representing 3% of the fully diluted shares of Common Stock of
the Company.  The purchase  price ($2.20 per share) of the  restricted  stock is
equal to 110% of fair  market  value for the 30 days  preceding  the date of the
stock purchase agreement ("Rossi Stock Purchase Agreement")


                                      -34-
<PAGE>


contemplated  by the Rossi  Agreement.  The purchase price will be paid with a 5
year, non-recourse promissory note, secured by the stock, at an interest rate of
6.75%,  which is 1% below the prime rate on the date of the Rossi Stock Purchase
Agreement.  The Rossi Stock Purchase Agreement provides the Company with certain
repurchase  options and provides Mr. Rossi with a put option in the event of the
termination of his  employment.  In accordance with APB No. 25, the Company will
record  the  changes  in the fair  value of such  shares in  recognition  of the
compensatory  nature  of their  issuance.  On  October  13,  1999,  the Board of
Directors  agreed to reprice the shares  granted to Mr. Rossi to $.75 per share,
the fair value of the shares at that date.

On January 14, 1999, the Company issued 10,000 shares of Common Stock to Arnhold
& S. Bleichroeder,  Inc. ("ASB"), an investor in the Company's Prepaid Warrants,
in  consideration  of an agreement to waive certain events of default under such
Prepaid  Warrants.  These  shares  have been  recorded  at the fair value of the
Company's Common Stock at that date as other financing costs.

On January 20, 1999,  the Company agreed to cancel  warrants to purchase  20,833
shares of Common Stock  exercisable at $15.75 and $19.50 per share to Mr. Steven
Rosner, a financial advisor to the Company,  and to grant Mr. Rosner warrants to
purchase  40,833  shares of Common  Stock at $.60 per share for his  efforts  at
arranging  the Company's  relationship  with Spencer  Trask.  Such warrants will
expire on January 20, 2004. These warrants have been recorded in accordance with
the Black-Scholes  pricing  methodology as selling,  general and  administrative
expenses.

On June 24,  1999,  in  consideration  of the receipt of  $324,000,  the Company
agreed to issue DTN warrants for the purchase of 300,000 shares of the Company's
Common  Stock at $8.60 per share.  The  warrants  will  expire on the earlier of
April 30, 2003, or the date one year after the market price of a share of Common
Stock reaches $8.60.  These  warrants have been recorded in accordance  with the
Black-Scholes pricing methodology.

The  delisting  of the  Company's  Common Stock from the Nasdaq Small Cap Market
caused the  Company to default on certain  terms and  conditions  of the Prepaid
Warrants. Such default obligates the Company to pay financial penalties, as well
as to redeem the outstanding Prepaid Warrants at a 43% premium.  The Company has
been unable to obtain  appropriate  waivers from holders of  $1,994,000  of such
Prepaid  Warrants.  Accordingly,  the  Company  has  recorded  a charge  to debt
origination and other  financing  costs in the amount of $986,365,  representing
the potential penalties due such holders.

6.   Earnings Per Share

The  following  table sets forth the  computation  of basic and diluted loss per
share:
<TABLE>
<CAPTION>
                                                                  Year Ended June 30

                                            ----------------------------------------------------------------
                                                  1999                 1998                     1997
                                            ------------------   --------------------   --------------------
<S>                                         <C>                  <C>                    <C>
Numerator:
   Net loss                                 $   (7,124,126)      $   (5,040,009)        $    (4,434,482)
                                            ==================   ====================   ====================

Denominator:
   Weighted average shares                       1,105,603              659,034                 615,833
                                            ==================   ====================   ====================

Basic and diluted loss per common share     $       (6.44)       $       (7.65)         $         (7.20)
                                            ==================   ====================   ====================
</TABLE>


                                      -35-

<PAGE>

At June 30,  1999  there  were,  exclusive  of the  Prepaid  Warrants  (Note 5),
3,195,000  Common  Stock  Purchase  Warrants  outstanding.  Such  warrants  have
exercise prices ranging from $.60 to $72.00 per share and expire from March 2001
through  January  2004.  Based on the closing bid price ($1.50) of the Company's
Common Stock at June 30, 1999,  there were,  exclusive of the Prepaid  Warrants,
currently  exercisable  in-the-money  warrants  outstanding  for the purchase of
507,700  shares of Common Stock.  Additionally,  the Company has  established an
employee  stock  option  plan  for the  benefit  of  directors,  employees,  and
consultants  to the Company.  These options are intended to qualify as incentive
stock options within the meaning of Section 422 of the Internal Revenue Code, as
amended, or as nonqualified stock options. The options are partially exercisable
after one year from date of grant and no options may be granted  after April 15,
2006.  At June 30,  1999,  there are  options  outstanding  for the  purchase of
285,901  shares of the Company's  Common Stock.  None of the warrants or options
have been  included in the  computation  of diluted loss per share because their
inclusion would be antidilutive.  (See Note 11 for a discussion of the Company's
stock option plans.)

7.   Income Taxes

At June 30, 1999 and 1998, the Company has deferred tax assets as follows:

                                                        1999           1998
                                                        ----           ----

         Capitalized Start-up Costs                $   741,600     $ 1,112,500
         Net Operating Loss Carryforwards            6,578,000       4,126,000
                                                   -----------     -----------

                                                   $ 7,319,600     $ 5,238,500
                                                   ===========     ===========

In  accordance  with  Statement  of  Financial  Accounting  Standards  No.  109,
"Accounting for Income Taxes," the Company has established a valuation allowance
to fully reserve the future income tax benefit of these  deferred tax assets due
to uncertainty about their future realization. The valuation allowance increased
to $7,319,600 at June 30, 1999 from  $5,238,500 at June 30, 1998 and  $3,540,000
at June 30, 1997.

At June 30, 1999, the Company has net operating loss  carryforwards  for Federal
income tax purposes of  approximately  $8,930,000 which expire in the years 2009
through  2013.  As a result of the public  issuance  of stock by the  Company on
March 21,  1996,  and the  resultant  change in  ownership  pursuant to Internal
Revenue Code Section 382, the  utilization of net operating  losses  incurred to
this date may be limited.

8.   Leases

The Company leases office space for its Stamford, Connecticut headquarters under
a noncancelable  lease. The lease includes  escalation clauses for items such as
real estate taxes, building operation and maintenance expenses,  and electricity
usage.

On May 1, 1997, the Company  entered into a 3 year  noncancelable  capital lease
for certain computer equipment used to provide information services. The Company
also leases certain other computer equipment under operating leases which expire
through July 2000.

Rent expense amounted to approximately $290,600,  $278,000, and $207,000 for the
years ended June 30, 1999, 1998, and 1997, respectively.


                                      -36-
<PAGE>


Minimum future rental payments at June 30, 1999 are as follows:
<TABLE>
<CAPTION>
                                                 Operating Leases
                                        ------------------------------------       Capital
Year Ending June 30                         Premises            Equipment           Lease
                                        -----------------    ---------------    ---------------
<S>                                       <C>                  <C>               <C>
         2000                             $   179,700          $   41,000        $     75,341
         2001                                 186,000               1,600                  --
         2002                                 192,300                  --                  --
         2003                                  67,000                  --                  --
                                        -----------------    ---------------    ---------------
                                          $   625,000          $   42,600              75,341
                                        =================    ===============

         Less amounts
         representing interest and
         executory costs                                                                5,194
                                                                                 --------------
                                                                                  $    70,147
                                                                                 ==============
</TABLE>


9.   Commitments and Contingencies

By letter dated April 10, 1998,  Michael  Fishman,  then Vice President of Sales
for the Company,  resigned his position. On or about April 24, 1998, Mr. Fishman
filed a complaint  against the  Company,  Sebastian  E.  Cassetta and four other
defendants in the United States  District Court for the District of Connecticut.
The complaint  asserted  claims under  Sections  10(b) and 18 of the  Securities
Exchange Act of 1934, as well as several state law claims,  including  breach of
contract, fraud and misrepresentation.  Mr. Fishman alleged that the Company (1)
failed to pay him the benefits and compensation to which he was entitled and (2)
made material misrepresentations in its filings with the Securities and Exchange
Commission.  On December 11, 1998,  the Court  granted the  Company's  motion to
dismiss Mr. Fishman's action without prejudice to the plaintiff to seek leave to
file an amended  complaint within 30 days. On May 12, 1999, the Court denied the
plaintiff's  subsequent motion for leave to file a substituted  complaint on the
basis that the federal  securities law claim,  the only federal claim alleged by
the plaintiff,  was still deficient.  Accordingly,  the federal securities claim
was dismissed with prejudice. On or about June 4, 1999, Mr. Fishman commenced an
action  against  the same  defendants  and  added as a  seventh  defendant,  the
Company's former President,  Mr. Steven Francesco,  in the Connecticut  Superior
Court for the Judicial District of  Stamford/Norwalk at Stamford alleging breach
of  contract,  breach  of  duty of  good  faith  and  fair  dealing,  fraudulent
misrepresentation,  negligent misrepresentation,  intentional  misrepresentation
and failure to pay wages.  The defendants  have answered the complaint and filed
counterclaims  for  fraudulent  inducement  and breach of contract.  Plaintiff's
response to  counterclaims  was due October 14, 1999 and has yet to be received.
Although  the  Company is  vigorously  defending  this  action,  there can be no
assurance that it will be successful.

By memorandum dated April 10, 1998,  Jonathan  Paschkes,  then Vice President of
Marketing for the Company, resigned his position. On or about November 17, 1998,
Mr. Paschkes filed a complaint  against the Company and Sebastian E. Cassetta in
the United States District Court, District of Connecticut. In the complaint, Mr.
Paschkes  alleges (i)  fraudulent  inducement to him to accept his position with
the Company;  (ii) breach of various terms of the Company's  employment contract
with him;  and (iii)  failure by the  Company to pay him wages and  bonuses  and
issue  options to him pursuant to the terms of his  employment  contract.  On or
about February 18, 1999, Mr.  Paschkes filed an amended  complaint.  The Company
answered the amended complaint and asserted  counterclaims  against Mr. Paschkes
for fraudulent inducement,  breach of contract,  conversion and statutory theft.
On October 5, 1999,  an agreement in principle  was reached  between the Company
and Mr.  Paschkes in full  settlement of these claims.  The Company  anticipates
executing a settlement  agreement with


                                      -37-
<PAGE>


Mr. Paschkes and filing a Stipulation of Dismissal with prejudice before October
31, 1999. The Company has recorded a charge for the settlement of such claims in
the results of operations for the year ended June 30, 1999.

On or about May 11, 1998, Ronald G. Weiner filed a complaint against the Company
and Mr.  Francesco in the Supreme Court of the State of New York,  County of New
York.  The complaint  alleges,  among other things,  that in May 1993, by letter
from Mr.  Francesco,  Mr.  Weiner was offered a 10% equity  stake in Smart Phone
Services,  Inc. ("SPS"), a Subchapter S company of which Mr. Francesco allegedly
was the President and sole shareholder,  in exchange for his active  involvement
in, among other things,  raising  capital and managing the financial  aspects of
SPS. The complaint  alleges that, in November 1993, Mr.  Francesco sent a letter
to Mr.  Weiner in which he (i)  represented  that SPS had  failed  to  attract a
single  investor  and (ii)  withdrew  his offer to Mr.  Weiner  of a 10%  equity
position in SPS. The complaint  further alleges that, in conversations  with Mr.
Weiner beginning in November 1993, Mr. Francesco represented that he was ceasing
all efforts to capitalize SPS. The complaint alleges,  among other things,  that
Mr.  Francesco and SPS breached  their  agreement with Mr. Weiner by withdrawing
their  offer to him of a 10%  equity  stake in SPS,  and  that,  at the time Mr.
Francesco  represented  that he was ceasing  efforts to  capitalize  SPS, he had
actually  formed the  Company and was  actively  seeking  investors  for it. The
complaint  further  alleges  that the Company is a  successor  entity to SPS and
that,  therefore,  the  Company is liable for SPS' and Mr.  Francesco's  alleged
conduct in derogation of their alleged agreement with Mr. Weiner.  The complaint
seeks, among other things, (i) a declaratory judgment declaring Mr. Weiner a 10%
equity  shareholder of the Company,  (ii) a constructive  trust in Mr.  Weiner's
favor for 10% for the Company's equity shares and (iii) restitution  against Mr.
Francesco and the Company for unjust enrichment. On his unjust enrichment claim,
Mr. Weiner seeks unspecified damages that he alleges to be at least $250,000. In
its answer to the complaint,  the Company has denied the material allegations of
the  complaint,  asserted  affirmative  defenses and also asserted  cross-claims
against Mr. Francesco seeking indemnification from, or contribution towards, any
judgment that Mr. Weiner may obtain against the Company.  In accordance  with an
agreement dated November 11, 1998, the Company has filed a motion to discontinue
the cross-claims  that it asserted against Mr.  Francesco.  No discovery in this
action has yet been taken.  Although the Company is  vigorously  defending  this
action there can be no assurance that it will be successful.

10.  Significant Relationships

During  the year  ended  June 30,  1999,  the  Company's  relationship  with DTN
accounted for 94.8% of its revenues.  During the year ended June 30, 1998, three
Strategic Marketing Partner relationships  accounted for 10.2%, 10.0% and 24.1%,
respectively,  of the  Company's  revenues  while during the year ended June 30,
1997, one Strategic Marketing Partner  relationship  accounted for approximately
46.4% of the Company's revenues.

11.  Employee Stock Option Plan

In April 1996, the Board of Directors  approved the establishment of an Employee
Stock Option Plan authorizing  stock option grants to directors,  key employees,
and consultants of the Company. The options are intended to qualify as incentive
stock options within the meaning of Section 422 of the Internal  Revenue Code of
1986, as amended,  or as nonqualified  stock options.  The Plan provides for the
issuance of up to 250,000 of such options at not less than the fair value of the
stock on the date of grant. The options are partially exercisable after one year
from date of grant and expire on the tenth anniversary of the date of grant.

On September 24, 1997, the Compensation  Committee  granted new stock options to
employees and non-employee  directors  conditional  upon  cancellation of all of
their  existing  stock  options.  Such options were  exercisable  at $12.00.  On
October 8, 1998, the Board of Directors voted to cancel the outstanding employee
and non-employee  director options and reissue options covering a like number of
shares to employees  and  non-employee  directors at an exercise  price not less
than the fair value at that date.  The exercise  price of the options  issued to
employees  and  non-


                                      -38-
<PAGE>


employee  directors on October 8, 1998 was $1.29 per share.  Such options expire
on October 7, 2008. In accordance  with APB No. 25, the Company has recorded the
changes in the fair value of the shares  underlying  177,201 of such  options to
reflect the  compensatory  nature of their  issuance.  On November 20, 1998, the
Board of Directors granted employees options to purchase 58,700 shares of Common
Stock at $1.625 per share.  Such options expire on November 19, 2008.

On December  29,  1998,  the Board  approved a plan to  compensate  non-employee
directors  for their  service to the  Company.  Accordingly,  each  non-employee
director will receive options to purchase 10,000 shares of the Company's  Common
Stock at the commencement of each calendar year.  Effective January 1, 1999, the
Company issued options to such persons to purchase 50,000 shares of Common Stock
exercisable at $2.35 per share through December 31, 2003.

On October 13, 1999, the Board of Directors  authorized the establishment of the
Company's 1999 Employee Stock Option Plan ("1999 Plan").  The 1999 Plan provides
for the issuance of options to  employees  and  directors  for the purchase of a
maximum of 400,000 shares of Common Stock of the Company.  The Board  authorized
the  issuance of 300,000 of such  options to  employees at the fair value of the
Common  Stock on that date.  The 1999 Plan  provides  for the  issuance  of such
options  at not  less  than the fair  value of the  Common  Stock on the date of
grant.

Information concerning stock options for the Company is as follows:

                                                             Average
                                                             Exercise
                                          Options             Price
                                      ---------------     --------------
Balance at July 1, 1996                    51,925         $   38.82
     Granted                               70,829             31.38
     Exercised                                 --             --
     Cancelled                             66,362             37.32
                                      ---------------     --------------
Balance at June 30, 1997                   56,392             31.26
     Granted                              206,391             12.00
     Exercised                                 --             --
     Cancelled                             85,216             25.50
                                      ---------------     --------------
Balance at June 30, 1998                  177,567             12.00
     Granted                              463,858              1.92
     Exercised                                 --             --
     Cancelled                            355,524              7.26
                                      ===============     ==============
Balance at June 30, 1999                  285,901         $    1.54
                                      ===============     ==============


                                      -39-
<PAGE>


The following  table  summarizes  information  about the Company's stock options
outstanding as of June 30, 1999.

<TABLE>
<CAPTION>
                                         Options Outstanding                            Options Exercisable
                            -------------------------------------------------      -----------------------------
                                                                 Average
                                                 Average        Remaining                             Average
         Range of              Number of         Exercise      Contractual          Number of         Exercise
     Exercise Prices            Options           Price        Life (Years)          Options           Price
- -----------------------     --------------    ------------   ---------------      ------------    --------------
<S>                         <C>                <C>            <C>                 <C>             <C>
   $1.29  -   $2.35              285,901       $    1.54           8.25               81,164      $    1.96
=======================     ==============    ============   ===============      ============    ==============
</TABLE>

Supplemental and Pro Forma Disclosure

In October 1995, the Financial  Accounting  Standards Board issued  Statement of
Financial   Accounting   Standard   No.   123,   "Accounting   for   Stock-Based
Compensation."  This  Statement  requires  companies to  recognize  compensation
expense based on the respective fair values of the options at the date of grant.
Companies  that  choose  not to adopt the new rules will  continue  to apply the
existing  accounting rules contained in APB No. 25, but are required to disclose
the pro forma effects on net income and earnings per share, as if the fair value
based method of accounting had been applied.

The pro forma  information  regarding  net loss and loss per share  required  by
Statement  123 has been  determined  as if the  Company  had  accounted  for its
employee  stock  option  plan under the fair  value  methods  described  in that
Statement.  The fair value of options granted under the Company's employee stock
option plan was  estimated at the date of grant using the  Black-Scholes  option
pricing model. The Black-Scholes option valuation model was developed for use in
estimating  the fair value of traded  options that have no vesting  restrictions
and are fully  transferable.  In addition,  option  valuation models require the
input of highly  subjective  assumptions  including the expected dividend yield,
the expected life of the options,  the expected stock price volatility,  and the
risk-free interest rate.

Pertinent  assumptions  with  regard to the  determination  of fair value of the
options and their impact on earnings per share are as follows:
<TABLE>
<CAPTION>

                                                                1999        1998          1997
                                                             ---------   ----------    ----------
<S>                                                          <C>         <C>           <C>
        Weighted  average  dividend  yield for  options
             granted                                             0.0%        0.0%         0.0%

        Weighted average expected life in years                  5.0         5.0          5.0

        Weighted average volatility                            147.0%      143.9%        70.8%

        Risk-free interest rate                                 5.75%       6.0%          6.5%

        Weighted  average  grant  date  fair  value  of
             options                                           $1.92      $10.92        $19.80
</TABLE>

For purposes of pro forma  disclosures,  the estimated fair value of the options
is amortized to expense over the options' vesting period. As such, the pro forma
net loss and loss per share are not indicative of future years.


                                      -40-
<PAGE>

The Company's pro forma information is as follows:

<TABLE>
<CAPTION>
                                                            Year Ended June 30
                       ----------------------------------------------------------------------------------------------
                                   1999                              1998                            1997
                       ------------------------------ ---------------------------------- ---------------------------
<S>                    <C>             <C>            <C>               <C>              <C>
                          Reported       ProForma          Reported       ProForma         Reported      ProForma
                       --------------- -------------- ----------------- ---------------- ------------ --------------
Net Loss                 $7,124,126     $7,308,036       $5,040,009      $5,654,512       $4,434,482    $5,209,947
                       =============== ============== ================= ================ ============ ==============

Loss per Share                $6.44          $6.61            $7.65           $8.58            $7.20         $8.46
                       =============== ============== ================= ================ ============ ==============
</TABLE>

12.  Subsequent Events

On July 1, 1999,  the Company  entered into an  agreement  with ASB, a holder of
$325,000 of the Company's Prepaid Warrants,  to settle the Company's  obligation
to ASB pursuant to the default provisions of the Prepaid Warrants.  Accordingly,
the Company paid ASB $325,000 to redeem the Prepaid  Warrants and issued 180,000
shares of Common Stock in full settlement of all obligations to ASB. The Company
has agreed to file a  registration  statement  with the  Securities and Exchange
Commission covering such shares. Settlement costs of $268,695 have been recorded
as debt  origination  and other  financing  costs during the year ended June 30,
1999.

On October 13, 1999,  the Board of Directors  amended the  Company's  restricted
stock plan to include  Mr.  Robert  Pearl,  Director  of  Business  Development.
Accordingly,  Mr. Pearl has been granted 1% (approximately 86,000 shares) of the
fully  diluted  shares of  Common  Stock of the  Company  as of that date at the
purchase price of $.75 per share.

Item 8.    Changes in and Disagreements with Accountants on Accounting and
           Financial Disclosure

None.


                                      -41-
<PAGE>


                                    Part III

Item 9.    Directors,  Executive  Officers,  Promoters and Control
           Persons;  Compliance  with Section 16(a) of the Exchange Act

The  following  table  sets forth  information  with  respect  to the  executive
officers and directors of SmartServ Online, Inc.

Name                          Age      Position
- ----                          ---      --------
Sebastian E. Cassetta          51      Chief Executive Officer, Chairman of the
                                       Board, Secretary and Class III Director
Thomas W. Haller, CPA          45      Vice President, Treasurer and Chief
                                       Financial Officer
Mario F. Rossi                 61      Vice President of Operations and Class II
                                       Director
Claudio Guazzoni               36      Class I Director
L. Scott Perry                 51      Class I Director
Robert Steele                  60      Class II Director
Catherine Cassel Talmadge      47      Class I Director
Charles R. Wood                58      Class III Director


Sebastian E. Cassetta has been Chief Executive  Officer,  Chairman of the Board,
Secretary and a director of the Company since its  inception.  Mr.  Cassetta was
also the Company's Treasurer from its inception until March 1996. From June 1987
to August 1992, Mr.  Cassetta was the President of Burns and Roe Securacom Inc.,
an engineering and  large-scale  systems  integration  firm. He is also a former
Director,  Managing  Director and Vice  President  of Brinks Inc. At Brinks,  he
expanded  international  operations in over 15 countries and became the youngest
person to be appointed Vice President in Brinks' 140 year history.  Appointed by
President  Reagan and Department of Commerce  Secretary  Malcolm  Baldridge,  he
served  on both  the  U.S.  Export  Council  and The  Industry  Sector  Advisory
Committee (ISAC) regarding GATT negotiations. He is a former member of the Board
of Directors of The Young  President's  Organization  and the former Chairman of
the New York Chapter.

Thomas W. Haller, CPA joined the Company as Vice President,  Treasurer and Chief
Financial  Officer in March 1996.  From December 1992 to March 1996,  Mr. Haller
was a Senior Manager at Kaufman Greenhut Forman,  LLP, a public  accounting firm
in New York City, where he was responsible for technical  advisory  services and
the firm's quality  assurance  program.  Prior thereto,  he was a Senior Manager
with Ernst & Young LLP, an international  public accounting and consulting firm,
where he had responsibility for client services and new business  development in
the firm's financial services practice.

Mario F.  Rossi has been Vice  President  of  Operations  of the  Company  since
December 1994 and was  appointed a director on February 23, 1998.  Mr. Rossi has
business   and    operational    management    experience   in   the   computer,
telecommunications  and  securities  fields.  He has an extensive  background in
product development,  operations and technical  marketing.  Prior to joining the
Company,  Mr. Rossi was Vice President of Operations for MVS Inc., a fiber optic
company specializing in wireless technology. He also worked 17 years for Philips
Medical  Systems,  in the  U.S.,  as  well  as the  Netherlands,  directing  the
development - from feasibility to production - of several computer-based medical
devices.  He was awarded a Bachelors  Degree in Engineering and earned a Masters
Degree from Polytechnic Institute of Brooklyn.

Claudio  Guazzoni  was  appointed a director of the Company on January 11, 1998.
Since 1993, Mr. Guazzoni has been President of The Zanett Securities Corporation
("Zanett") and Zanett Capital,  Inc. ("ZCI")  providing  financial and strategic
consulting   services  to  growth   companies.   Prior  to  joining  the  Zanett
organization,  Mr. Guazzoni was a Money Manager with Delphi Capital  Management,
Inc. (1992) and an associate with Salomon Brothers, Inc. from 1985 to 1991.

L. Scott Perry has been a director of the Company  since  November  1996.  Since
June  1998,  Mr.  Perry has been Vice  President,  Strategy &  Alliances  - AT&T
Solutions.  From December 1995 to June 1998, Mr.


                                      -42-
<PAGE>


Perry had been Vice  President,  Advanced  Platform  Services of AT&T Corp. From
January  1989 to December  1995,  Mr.  Perry held  various  positions  with AT&T
including Vice President -- Business Multimedia Services,  Vice President (East)
- -Business Communications Services and Vice President -- Marketing,  Strategy and
Technical  Support for AT&T Data Systems Group. Mr. Perry serves on the Board of
Directors  of  Junior  Achievement  of New  York,  is a  member  of the  Cornell
University Engineering College Advisory Council and serves on the Board of INEA,
a private financial planning software company based in Toronto, Canada.

Robert  Steele was  appointed a director of the  Company on February  23,  1998.
Since  February 1998, Mr. Steele has been Vice Chairman of the John Ryan Company
("John Ryan"), an international bank support and marketing company. From 1992 to
February 1998, Mr. Steele was a Senior Vice President with John Ryan. Mr. Steele
is the  former  President  of Dollar  Dry Dock Bank and a member of the Board of
Directors of Moore Medical Corp., Scan Optics, Inc. Accent Color Sciences, Inc.,
NLC Insurance Companies, Inc., and the New York Mercantile Exchange.

Catherine  Cassel  Talmadge has been a director of the Company since March 1996.
Since  May 1999,  Ms.  Talmadge  has been  Senior  Vice  President  of  Business
Development for High Speed Access Corporation.  From September 1984 to May 1999,
she held various  positions  with Time Warner  Cable,  a division of Time Warner
Entertainment  Company,  L.P.,  including  Vice  President,  Cable  Programming;
Director,  Programming Development;  Director,  Operations;  Director, Financial
Analyses; and Manager, Budget Department.

Charles R. Wood was appointed a director of the Company in September  1998.  Mr.
Wood has been Senior Vice  President of Data  Transmission  Network  Corporation
("DTN") since 1989 and President of its Financial  Services Division since 1996.
As  described  in Item 6, the  Company and DTN entered  into an  agreement  that
amended the Software  License and Service  Agreement  dated April 23,  1998.  In
consideration  of the  receipt  of $5.5  million,  the  Company  granted  DTN an
exclusive perpetual worldwide license to four of the Company's Internet products
and agreed to issue warrants to purchase  300,000 shares of the Company's Common
Stock at $8.60 per share. The Company will continue to operate and support these
products in exchange for a percentage of the revenues earned by DTN therefrom.

The Board of Directors consists of seven directors divided into three classes of
directors:  Class I Directors,  Class II Directors, and Class III Directors. The
Company's  Class I Directors and Class III Directors will serve until the annual
meeting  of the  Company's  stockholders  to be  held in  1999  or  until  their
respective  successors  are duly elected and  qualified  or until their  earlier
resignation or removal.  Similarly,  the Class II Directors will serve until the
annual meeting of the Company's  stockholders  to be held in 2000.  Directors of
each Class are  elected  for a full term of three  years (or any  lesser  period
representing  the  balance of the  previous  term of such Class) and until their
respective  successors  are duly elected and  qualified  or until their  earlier
resignation  or  removal.  Officers  are  appointed  annually  and  serve at the
discretion of the Board for one year.  Mr.  Cassetta  serves as Chief  Executive
Officer,  Chairman of the Board,  and  Secretary  of the Company  pursuant to an
employment  agreement.  Mr. Rossi serves as Vice President and Chief  Technology
Officer pursuant to an employment agreement.

Mr.  Cassetta and Mr.  Rossi,  each an officer and director of the Company,  Mr.
Haller, an officer of the Company, and Ms. Talmadge and Mr. Perry,  directors of
the  Company,  failed to file an Annual  Statement  of  Beneficial  Ownership of
Securities  on Form 5 for the fiscal year ended June 30, 1999,  each  reflecting


                                      -43-

<PAGE>

the receipt of certain stock options. Messrs. Guazzoni,  Steele and Wood, each a
director  of the  Company,  failed to file an Initial  Statement  of  Beneficial
Ownership Securities on Form 3 when they became directors.  On October 25, 1999,
Messrs.  Cassetta,  Rossi, Haller, Steele and Ms. Talmadge filed the appropriate
Form 3 or Form 5. The Company  anticipates that each of such remaining directors
will take such action as may be necessary to promptly file  appropriate  Forms 3
and 5.


                                      -44-
<PAGE>


Item 10.   Executive Compensation

The  following  table sets forth  information  concerning  annual and  long-term
compensation,  paid or  accrued,  for the Chief  Executive  Officer and for each
other executive  officer (the "Named  Executive  Officers") of the Company whose
compensation  exceeded $100,000 in fiscal 1999 for services in all capacities to
the Company during the last three fiscal years.  No other  executive  officer of
the Company received compensation in excess of $100,000 in fiscal 1999.

<TABLE>
<CAPTION>
                                           Summary Compensation Table
                                           Annual Compensation                      Long-term Compensation
                           ---------------------------------------------------- ------------------------------
                                                                                 Restricted       Securities
Name and Principal         Fiscal                               Other Annual    Stock Awards      Underlying      All Other
Position                   Year        Salary        Bonus     Compensation (1)       (2)            Options     Compensation
- -------------------------- -------- ------------- ----------  --------------- --------------- -------------- --------------
<S>                        <C>       <C>          <C>           <C>             <C>               <C>          <C>
Sebastian E. Cassetta        1999    $  155,000   $  5,414       $   9,750      $  185,471(3)     92,000 (5)   $ 24,416 (8)
Chief Executive              1998       125,000         --           9,750              --        37,500 (6)        --  (9)
Officer                      1997       125,000         --           9,750              --        16,666 (6)        --  (9)

Mario F. Rossi               1999       122,500      3,249           6,000          61,824(4)     67,500 (7)        --  (9)
Vice President               1998        92,400         --           6,000              --        20,834 (6)        --  (9)
of Operations                1997        75,000         --           6,000              --         4,416 (6)        --  (9)
</TABLE>


(1)  Amounts shown consist of a non-accountable expense allowance.

(2)  The Named Executive Officers did not receive any Restricted Stock Awards or
     LTIP Payouts in 1998 or 1997.

(3)  On December  29,  1998,  the Board of  Directors  approved  the sale to Mr.
     Cassetta of 618,239 shares of restricted stock representing 9% of the fully
     diluted  shares  of  Common  Stock of the  Company.  Compensation  has been
     determined  as the  number  of shares  awarded  to Mr.  Cassetta  times the
     closing  price of the  Company's  Common Stock on December 29, 1998 ($2.50)
     less the consideration to be paid by Mr. Cassetta.  At June 30, 1999, based
     upon the closing bid price ($1.50) of the Company's Common Stock, the value
     of Mr.  Cassetta's  shares  was $0.  On  October  13,  1999,  the  Board of
     Directors agreed to reprice the shares granted to Mr. Cassetta to $.75  per
     share, the fair value of the shares at that date.

(4)  On December 29, 1998, the Board of Directors approved the sale to Mr. Rossi
     of 206,080 shares of restricted stock  representing 3% of the fully diluted
     shares of Common Stock of the Company.  Compensation has been determined as
     the number of shares  awarded to Mr.  Rossi times the closing  price of the
     Company's Common Stock on December 29, 1998 ($2.50) less the  consideration
     to be paid by Mr. Rossi. At June 30, 1999, based upon the closing bid price
     ($1.50) of the Company's  Common Stock, the value of Mr. Rossi's shares was
     $0. On October  13,  1999,  the Board of  Directors  agreed to reprice  the
     shares granted to Mr. Rossi to $.75 per share, the fair value of the shares
     at that date.

(5)  Includes  options for the purchase of 37,500  shares  which were  cancelled
     when  repriced  options to purchase a like number of shares were granted in
     lieu thereof.

(6)  Such  options  were  cancelled  when repriced  options were granted in lieu
     thereof in fiscal 1999.

(7)  Includes  options for the purchase of 27,250  shares  which were  cancelled
     when  repriced  options to purchase a like number of shares were granted in
     lieu thereof.

                                      -45-
<PAGE>


(8)  Amounts  represent  premiums  paid by the Company  for life and  disability
     insurance for the benefit of Mr. Cassetta.

(9)  The  aggregate  amount of  personal  benefits  not  included in the Summary
     Compensation  Table does not exceed the lesser of either  $50,000 or 10% of
     the total annual salary and bonus paid to the Named Executive Officers.

Stock Options

The following table sets forth information with respect to stock options granted
to the Named Executive Officers during fiscal year 1999:
<TABLE>
<CAPTION>
                                          Option Grants in Fiscal 1999
                                            (Individual Grants) (1)
                                          ----------------------------
                                 Number of            % of Total Options
                           Securities Underlying    Granted to Employees in     Exercise       Expiration
Name                          Options Granted             Fiscal 1999             Price           Date
- ------------------------   ---------------------    ------------------------   ----------      ----------
<S>                        <C>                      <C>                        <C>             <C>
Sebastian E. Cassetta               17,000                  3.66%              $ 1.625          11/19/08
                                    37,500                  8.08                 1.290          10/07/08
                                    37,500 (2)              8.08                 2.530           8/06/08

Mario F. Rossi                      17,000                  3.66                 1.625          11/19/08
                                    25,250                  5.44                 1.290          10/07/08
                                    25,250 (2)              5.44                 2.530           8/06/08
</TABLE>

(1)  No stock  appreciation  rights ("SARs") were granted to the Named Executive
     Officers during fiscal 1999.

(2) Cancelled on October 8, 1998.

The  following  table sets  forth  information  as to the number of  unexercised
shares of Common Stock  underlying  stock  options and the value of  unexercised
in-the-money stock options at fiscal year end:

<TABLE>
<CAPTION>

                              Aggregated Option Exercises in Last Fiscal Year and
                                        Fiscal Year End Option Value (1)
                              ---------------------------------------------------                    Value of
                                                                      Number of Unexercised         Unexercised
                                                                      Securities Underlying        In-The-Money
                                                                        Options at Fiscal           Options at
                                                                             Year End             Fiscal Year End
                                 Shares Acquired          Value            Exercisable/            Exercisable/
Name                               on Exercise          Realized          Unexercisable            Unexercisable
- ------------------------------   ----------------      ----------     ----------------------      ----------------
<S>                              <C>                   <C>            <C>                         <C>
Sebastian E. Cassetta                  --                  --             27,249/27,250            $3,937/$3,937

Mario F. Rossi                         --                  --             21,124/21,125            $2,651/$2,651
</TABLE>

(1)  No SARs were  granted to, or  exercised  by, the Named  Executive  Officers
     during fiscal 1999.


                                      -46-
<PAGE>


(2)  Value is based on the closing bid price of the  Company's  Common  Stock as
     reported  by the OTC  Bulletin  Board on June  30,  1999  ($1.50)  less the
     exercise price of the option.

Employment Agreements

The  Company  and  Mr.  Cassetta  have  entered  into  an  employment  agreement
("Cassetta  Agreement"),  effective January 1, 1999 and expiring on December 31,
2001, providing for (i) base compensation of $185,000 per annum, (ii) additional
compensation of up to 100% of base compensation,  (iii) continuation of existing
life and disability  insurance  policies,  (iv) all benefits  available to other
employees  and (v)  the  sale  to him of  618,239  shares  of  restricted  stock
representing 9% of the fully diluted shares of Common Stock of the Company.  Mr.
Cassetta's additional compensation will be equal to 10% of his base compensation
for each 10% increase in sales during the first year of the Cassetta  Agreement,
subject to a maximum of 100% of base  compensation.  In each  subsequent year of
the Cassetta Agreement,  Mr. Cassetta will receive additional compensation equal
to 5% of his base compensation for each 5% increase in sales, subject again to a
maximum of 100% of base  compensation.  The purchase  price ($2.20 per share) of
the  restricted  stock is equal to 110% of fair  market  value of the  Company's
Common Stock for the 30 days preceding the date of the stock purchase  agreement
("Cassetta Stock Purchase  Agreement")  contemplated by the Cassetta  Agreement.
The purchase  price will be paid with a 5 year,  non-recourse  promissory  note,
secured by the stock, at an interest rate of 6.75%,  which is 1% below the prime
rate on the date of the Cassetta  Stock Purchase  Agreement.  The Cassetta Stock
Purchase  Agreement  provides the Company with  certain  repurchase  options and
provides Mr.  Cassetta with a put option in the event of the  termination of his
employment.  In the event that Mr. Cassetta's  employment is terminated  without
cause, Mr. Cassetta will receive a lump sum severance  payment equal to his full
base salary for the remaining term of the Cassetta Agreement,  discounted to the
present value using an 8% discount rate and continuing  benefit coverage for the
lesser of 12 months or the remaining term of the Cassetta Agreement.  On October
13,  1999,  the Board of Directors  agreed to reprice the shares  granted to Mr.
Cassetta to $.75 per share, the fair value of the shares at that date.

The Company and Mr.  Rossi have  entered into an  employment  agreement  ("Rossi
Agreement"),  effective  January 1, 1999 and  expiring  on  December  31,  2001,
providing  for (i) base  compensation  of $135,000  per annum,  (ii)  additional
compensation of up to 50% of base  compensation,  (iii) continuation of existing
life and disability  insurance  policies,  (iv) all benefits  available to other
employees  and (v)  the  sale  to him of  206,080  shares  of  restricted  stock
representing 3% of the fully diluted shares of Common Stock of the Company.  Mr.
Rossi's additional compensation will be equal to 5% of his base compensation for
each 10% increase in sales during the first year of the Rossi Agreement, subject
to a maximum of 50% of base  compensation.  In each subsequent year of the Rossi
Agreement,  Mr. Rossi will receive additional compensation equal to 2.5% of base
compensation for each 5% increase in sales, subject again to a maximum of 50% of
base compensation.  The purchase price ($2.20 per share) of the restricted stock
is equal to 110% of fair market value for the 30 days  preceding the date of the
stock purchase agreement ("Rossi Stock Purchase Agreement")  contemplated by the
Rossi  Agreement.  The purchase  price will be paid with a 5 year,  non-recourse
promissory note, secured by the stock, at an interest rate of 6.75%, which is 1%
below the prime  rate on the date of the Rossi  Stock  Purchase  Agreement.  The
Rossi Stock  Purchase  Agreement  provides the Company  with certain  repurchase
options and provides Mr. Rossi with a put option in the event of the termination
of his  employment.  In the event  that Mr.  Rossi's  employment  is  terminated
without cause, Mr. Rossi will receive a lump sum severance  payment equal to his
full base salary for the remaining  term of the Rossi  Agreement,  discounted to
the present value using an 8% discount rate and continuing  benefit coverage for
the lesser of 12 months or the remaining term of the Rossi Agreement. On October
13,  1999,  the Board of Directors  agreed to reprice the shares  granted to Mr.
Rossi to $.75 per share, the fair value of the shares at that date.


                                      -47-
<PAGE>


Item 11.   Security Ownership of Certain Beneficial Owners and Management

The following table sets forth, as of October 5, 1999, certain  information with
respect to the beneficial ownership of the Common Stock by (i) each person known
by the Company to beneficially own more than 5% of the outstanding  shares, (ii)
each director of the Company,  (iii) each Named  Executive  Officer and (iv) all
executive officers and directors of the Company as a group.  Except as otherwise
indicated,  each person listed below has sole voting and  investment  power with
respect to the shares of Common Stock set forth opposite such person's name.


<TABLE>
<CAPTION>
       Name and Address of              Amount and Nature of          Percent of
       Beneficial Owner (1)             Beneficial Ownership (2)  Outstanding Shares (3)
       --------------------             --------------------      ------------------
<S>                                     <C>                       <C>
Kevin Kimberlin                                450,000 (4)               24.59%
c/o Spencer Trask Securities, Inc.
535 Madison Avenue
New York, New York 10022

Data Transmission Network Corporation          303,000 (5)               18.01%
9110 West Dodge Road
Omaha, Nebraska 68114

Sebastian E. Cassetta                          277,132 (6)               17.47%
c/o SmartServ Online, Inc.
Metro Center, One Station Place
Stamford, CT 06902

Steven T. Francesco                            229,241 (7)               16.42%
23 Lakeview Avenue
New Canaan, Connecticut 06840

Spencer Trask Securities, Inc.                 233,333 (8)               14.46%
535 Madison Avenue
New York, New York 10022

Arnhold & S. Bleichroeder                      196,470                   14.24%
1345 Avenue of the Americas
New York, New York 10105

Steven Rosner                                  207,500 (9)               13.07%
1220 Mirabeau Lane
Gladwyn, Pennsylvania 19035

Steven Harrington                              104,167 (10)               7.02%
GSB Building
One Belmont Avenue, Suite 417
Bala Cynwyd, Pennsylvania 19004

Mario F. Rossi                                  84,934 (11)               5.80%
c/o SmartServ Online, Inc.
Metro Center, One Station Place
Stamford, CT 06902
</TABLE>


                                      -48-
<PAGE>


Claudio Guazzoni                                70,809 (12)               4.99%

L. Scott Perry                                  15,833 (13)               1.14%

Catherine Cassel Talmadge                       15,416 (13)               1.11%

Charles R. Wood                                 15,074 (14)               1.08%

Robert H. Steele                                14,166 (15)               1.02%

All executive officers and directors
as a group (8 persons)                         512,246 (16)              28.54%


(1)  Under the rules of the SEC,  addresses  are only given for holders of 5% or
     more of the outstanding Common Stock of the Company.

(2)  Under the rules of the SEC, a person is deemed to be the  beneficial  owner
     of a security  if such person has or shares the power to vote or direct the
     voting of such  security or the power to dispose or direct the  disposition
     of such security.  A person is also deemed to be a beneficial  owner of any
     securities  if that  person has the right to acquire  beneficial  ownership
     within 60 days of the date hereof.  Unless otherwise indicated by footnote,
     the named  entities or individuals  have sole voting and  investment  power
     with respect to the shares of Common Stock beneficially owned.

(3)  Represents  the number of shares of Common Stock  beneficially  owned as of
     October 5, 1999,  by each named person or group,  expressed as a percentage
     of the sum of all of the shares of such class  outstanding  as of such date
     and the number of shares not outstanding,  but  beneficially  owned by such
     named person or group.

(4)  Represents 450,000 shares of Common Stock subject to currently  exercisable
     warrants.

(5)  Represents 303,000 shares of Common Stock subject to currently  exercisable
     warrants.

(6)  Includes  27,249  shares of Common Stock  subject to currently  exercisable
     warrants and 189,181 shares of Common Stock pursuant to a restricted  stock
     purchase  agreement  between the Company and Mr.  Cassetta.  Also  includes
     2,051 shares held in trust for the benefit of Mr. Cassetta's wife.

(7)  Includes  16,667  shares of Common Stock  subject to currently  exercisable
     warrants.

(8)  Represents 233,333 shares of Common Stock subject to currently  exercisable
     warrants.

(9)  Represents 207,500 shares of Common Stock subject to currently  exercisable
     warrants.

(10) Represents 104,167 shares of Common Stock subject to currently  exercisable
     warrants.

(11) Includes  21,124  shares of Common Stock  subject to currently  exercisable
     warrants and 63,060 shares of Common Stock  pursuant to a restricted  stock
     purchase agreement between the Company and Mr. Rossi.

(12) Includes  14,166  shares of Common Stock  subject to currently  exercisable
     options.  Also  includes  32,953 shares of Common Stock owned by Zanett and
     23,690  shares of Common Stock  subject to


                                      -49-
<PAGE>


     currently  exercisable  warrants owned by Zanett.  Mr.  Guazzoni  disclaims
     beneficial ownership of these shares to the extent they exceed his interest
     in Zanett. Mr. Guazzoni is a managing director and principal of Zanett.

(13) Includes  15,000  shares of Common Stock  subject to currently  exercisable
     options.

(14) Includes  14,500  shares of Common Stock  subject to currently  exercisable
     options.

(15) Includes  14,166  shares of Common Stock  subject to currently  exercisable
     options.

(16) Includes 32,953 shares of Common Stock owned by Zanett and 23,690 shares of
     Common Stock  subject to currently  exercisable  warrants  owned by Zanett,
     252,241  shares  of Common  Stock  subject  to  restricted  stock  purchase
     agreements,  2,051  shares held in trust for the benefit of Mr.  Cassetta's
     wife and 137,370  shares of Common Stock  subject to currently  exercisable
     options issued to the Named Officers and Directors.

Changes in Control

The Company and each of Messrs.  Cassetta  and  Francesco  have  entered into an
agreement  with ZCI dated  September 29, 1997, as  subsequently  amended,  which
provides,  among other  things,  that for a period of 5 years,  upon an event of
default  under the Prepaid  Warrants,  the Company  will, at the request of ZCI,
appoint  such number of  designees  of ZCI to its Board of Directors so that the
designees  of ZCI will  constitute  a  majority  of the  members of the Board of
Directors of the Company. Further, Messrs. Cassetta and Francesco have agreed to
vote their  shares of Common  Stock,  representing  approximately  19.81% of the
outstanding stock of the Company, and any shares they may acquire in the future,
in favor of the designees of ZCI at each Annual Meeting of  Stockholders  of the
Company at which Directors are elected.

Item 12.   Certain Relationships and Related Transactions

On July 30, 1998, the Company entered into an agreement with, among others,  ZCI
and Zanett, in contemplation of a specific financing transaction.  The agreement
provided  that  upon 61 days  written  notice  prior to the date of the  Private
Placement  Memorandum  relating  thereto,  Zanett could require that the Company
exchange some or all of the 111,700  warrants owned by it into a pro-rata number
of  shares  up to a  maximum  of  18,616.  Such  financing  never  occurred  and
presently,  there  is  disagreement  as to each  parties'  relative  rights  and
obligations under this agreement.  Claudio Guazzoni,  a director of the Company,
is a principal of ZCI and Zanett.

On January 26, 1999,  the Company and DTN signed a letter of intent  whereby the
Company would be merged with a subsidiary of DTN. The transaction was subject to
the execution of a definitive  merger  agreement.  On June 24, 1999, the Company
and DTN  entered  into an  agreement  that  terminated  the letter of intent and
amended the Software  License and Service  Agreement  dated April 23,  1998.  In
consideration  of the  receipt of $5.175  million,  the  Company  granted DTN an
exclusive  perpetual  worldwide  license  to the  Company's  Internet-based  (i)
real-time  stock quote product,  (ii) an online trading vehicle for customers of
small and medium sized brokerage  companies,  (iii) an administrative  reporting
package for brokers of small and medium sized brokerage  companies,  and (iv) an
order  entry/routing  system.  Additionally,  the Company  received  $324,000 in
exchange for an agreement to issue  warrants to purchase  300,000  shares of the
Company's  Common Stock at an exercise price of $8.60 per share. The Company has
agreed to  continue  to operate  these  products  and  provide  maintenance  and
enhancement  services in exchange for a percentage of the revenues earned by DTN
therefrom.  The cost of the Company's commitment to provide such maintenance and
enhancement  services is limited to a maximum of 20% of the  revenues  earned by
the


                                      -50-
<PAGE>


Company.  Charles R. Wood, a director of the Company, is a Senior Vice President
of Data Transmission Network Corporation and President of its Financial Services
Division.

The Company believes that the terms of the transactions  described above were no
less   favorable  to  the  Company  than  would  have  been   obtained   from  a
non-affiliated third party for similar transactions at the time of entering into
such  transactions.  In accordance with the Company's policy,  such transactions
were approved by a majority of the  independent  disinterested  directors of the
Company.


                                      -51-
<PAGE>


Item 13.   Exhibits and Reports on Form 8-K

(a)      Index to Exhibits

Exhibit  Description

3.1      Amended and Restated Certificate of Incorporation of the Company**

3.2      Certificate  of Amendment to the Amended and  Restated  Certificate  of
         Incorporation filed on June 1, 1998 +

3.3      Certificate  of Amendment to the Amended and  Restated  Certificate  of
         Incorporation filed on October 16, 1998 +

3.4      By-laws of the Company, as amended**

4.1      Specimen Certificate of the Company's Common Stock**

10.1     Information  Distribution  License  Agreement dated as of July 18, 1994
         between the Company and S&P ComStock, Inc.**

10.2     New York Stock Exchange,  Inc.  Agreement for Receipt and Use of Market
         Data dated as of August 11,  1994  between the Company and the New York
         Stock Exchange, Inc.**

10.3     The Nasdaq Stock Market,  Inc. Vendor Agreement for Level 1 Service and
         Last Sale Service  dated as of  September  12, 1994 between the Company
         and The Nasdaq Stock Exchange, Inc. ("Nasdaq")**

10.4     Amendment to Vendor Agreement for Level 1 Service and Last Sale Service
         dated as of October 11, 1994 between the Company and Nasdaq**

10.5     Lease Agreement dated as of March 4, 1994,  between the Company and One
         Station  Place,  L.P.  regarding the Company's  Stamford,  Connecticut,
         offices**

10.6     Lease  Modification  and Extension  Agreement,  dated February 6, 1996,
         between the Company and One Station Place, L.P. regarding the Company's
         Stamford, Connecticut, offices***

10.7     Form of Registration  Rights Agreement  between the Company and certain
         investors**

10.8     Form of 1996 Stock Option Plan*****

10.9     Form of Registration  Rights  Agreement issued to purchasers of Prepaid
         Common Stock Purchase Warrants****

10.10    Consulting Agreement with Bruno Guazzoni****

10.11    Agreement  between  Sprint/United   Management  Company  and  SmartServ
         Online, Inc. dated September 26, 1997 *

10.12    Asset  Purchase and  Software  License and Service  Agreements  between
         SmartServ Online, Inc. and Data Transmission Network Corporation, dated
         April 23, 1998******

10.13    Amendment   to the  Software and License  Agreement  between  SmartServ
         Online, Inc. and Data  Transmission Network Corporation, dated June 24,
         1999.  Portions  of  this exhibit (indicated  by  asterisks)  have been
         omitted  pursuant to a request for confidential  treatment  pursuant to
         Rule 24b-2  and  the omitted  portions have been filed  separately with
         the Securities and Exchange Commission +

10.14    Letter  agreement dated August 26, 1999,  amending the Amendment to the
         Software and License Agreement between SmartServ Online,  Inc. and Data
         Transmission  Network  Corporation,  dated  June 24, 1999. Portions  of
         this exhibit (indicated  by  asterisks)  have been omitted  pursuant to
         a request for confidential  treatment  pursuant to Rule 24b-2   and the
         omitted  portions have been filed  separately  with  the Securities and
         Exchange Commission +

10.15    Amended and Restated  Employment  Agreement  between  SmartServ Online,
         Inc. and Sebastian E. Cassetta, dated January 1, 1999 +

10.16    Restricted Stock Purchase Agreement between SmartServ Online,  Inc. and
         Sebastian E. Cassetta, dated December 29, 1999 +

10.17    Employment Agreement between SmartServ Online, Inc. and Mario F. Rossi,
         dated January 1, 1999 +

10.18    Restricted Stock Purchase Agreement between SmartServ Online,  Inc. and
         Mario F. Rossi, dated December 29, 1999 +


                                      -52-
<PAGE>


25     Financial Data Schedule +

+      Filed herewith

*      Filed as an exhibit to the Company's Annual Report on Form 10-KSB for the
       fiscal year ended June 30, 1997

**     Filed as an exhibit to the Company's registration  statement on Form SB-2
       (Registration No. 333-114)

***    Filed as an exhibit to the Company's Annual Report on Form 10-KSB for the
       fiscal year ended June 30, 1996

****   Filed as an exhibit to the Company's Current  Report on Form 8-K/A for an
       event dated September 30, 1997

*****  Filed as an exhibit to the Company's Proxy  Statement  dated  October 10,
       1996

****** Filed as an exhibit to the Company's  Quarterly Report on Form 10-QSB for
       the period ended March 31, 1998

(b)    Reports on Form 8-K

       None


                                      -53-
<PAGE>


Exhibit 25  Financial Data Schedule

THIS SCHEDULE  CONTAINS  SUMMARY  INFORMATION  EXTRACTED  FROM THE JUNE 30, 1999
FINANCIAL  STATEMENTS OF SMARTSERV ONLINE, INC. AND IS QUALIFIED IN ITS ENTIRETY
BY REFERENCE TO SUCH FINANCIAL STATEMENTS.


                                                            June 30, 1999
                                                            -------------

Cash and cash items                                         $  2,165,551
Marketable securities                                                  0
Notes and accounts receivable - trade:
       Billed                                                    348,278
       Unbilled                                                        0
Allowance for doubtful accounts                                        0
Inventory and prepaid items                                       50,150
Total current assets                                           2,563,979
Property, plant and equipment                                  1,064,157
Accumulated depreciation                                         565,709
Total assets                                                   3,820,598
Total current liabilities                                      4,386,319
Bonds, mortgages and similar debt                                      0
Preferred stock - mandatory redemption                                 0
Preferred stock - no mandatory redemption                              0
Common stock                                                      11,998
Other stockholders' equity (deficit)                         (4,719,298)
Total liabilities and stockholders' equity                     3,820,598
Net sales of information services                              1,443,781
Total revenues                                                 1,443,781
Costs of services                                                994,465
Total costs and expenses of sales                              1,187,653
Other costs and expenses                                       4,006,599
Provision for doubtful accounts and notes                              0
Interest and amortization of debt discount                     3,378,422
Income/(loss) before taxes                                   (7,124,126)
Income tax expense                                                     0
Income/(loss) from continuing operations                     (7,124,126)
Discontinued operations                                                0
Extraordinary items                                                    0
Cumulative effect - changes in accounting principles                   0
Net income/(loss)                                            (7,124,126)
Basic earnings/(loss) per share                                   (6.44)
Earnings/(loss) per share - fully diluted                         (6.44)


                                      -54-
<PAGE>


                                   Signatures

In accordance  with Section 13 or 15(d) of the Securities  Exchange Act of 1934,
the  Registrant  has duly  caused  this report to be signed on its behalf by the
undersigned, thereunto duly authorized.

                                      SMARTSERV ONLINE, INC.

                                            Registrant

                                      By:  /s/ Sebastian E. Cassetta
                                           ------------------------------------
                                               Sebastian E. Cassetta
                                               Chairman of the Board
                                               Chief Executive Officer

In accordance  with the  Securities  Exchange Act of 1934,  this report has been
signed below by the  following  persons on behalf of the  Registrant  and in the
capacities and on the dates indicated.

<TABLE>
<CAPTION>

         Signature                           Title                       Date
         ---------                           -----                       ----
<S>                                 <C>                             <C>
/s/ Sebastian E. Cassetta           Chairman of the Board,          October 27, 1999
- ---------------------------------   Chief Executive Officer,
    Sebastian E. Cassetta           Secretary and Director

/s/ Mario F. Rossi                  Vice President and              October 27, 1999
- ---------------------------------   Director
    Mario F. Rossi

/s/ Thomas W. Haller                Vice President, Treasurer       October 27, 1999
- ---------------------------------   and Chief Financial Officer
    Thomas W. Haller

                                    Director                        October __, 1999
- ---------------------------------
    Claudio Guazzoni

                                    Director                        October ___, 1999
- ---------------------------------
    Robert H. Steele

                                    Director                        October ___, 1999
- ---------------------------------
    L. Scott Perry

/s/ Catherine Cassel Talmadge       Director                        October 27, 1999
- ---------------------------------
    Catherine Cassel Talmadge

/s/ Charles R. Wood                 Director                        October 27, 1999
- ----------------------------------
    Charles R. Wood

</TABLE>

                                      -55-




                            CERTIFICATE OF AMENDMENT
                                     OF THE
               AMENDED AND RESTATED CERTIFICATE OF INCORPORATION
                                       OF
                             SMARTSERV ONLINE, INC.


It is hereby certified that:


         1. The name of the corporation  (hereinafter  called the "Corporation")
is SMARTSERV ONLINE, INC.

         2. The  certificate  of  incorporation  of the  Corporation  is  hereby
amended by striking out Article  "FOUR" thereof and by  substituting  in lieu of
said Article the following new Article "FOUR":

                           "FOUR:  The  aggregate  number  of  shares  which the
                  Corporation  shall  have  authority  to issue  is  41,000,000,
                  divided  into two  classes:  (i)  40,000,000  shares of Common
                  Stock, par value $.01 per share (the "Common Stock"); and (ii)
                  1,000,000  shares of preferred stock, par value $.01 per share
                  (the "Preferred Stock").

                  A.       Common Stock

                           (1) General.  The voting,  dividend  and  liquidation
                  rights of the  holders of the Common  Stock are subject to and
                  qualified by the rights of the holders of the Preferred  Stock
                  of any class as may be  designated  by the Board of  Directors
                  upon any issuance of the Preferred Stock of any class.

                           (2) Voting.  Each  holder of Common  Stock shall have
                  one vote in respect of each share of Common  Stock held by him
                  on all matters voted upon by the stockholders.

                           (3) Dividends.  Dividends may be declared and paid on
                  the Common Stock from funds lawfully available therefor as and
                  when  determined  by the Board of Directors and subject to any
                  preferential dividend rights of any then outstanding Preferred
                  Stock.

                           (4) Liquidation.  Upon the dissolution or liquidation
                  of the Company,  whether voluntary or involuntary,  holders of
                  Common  Stock will be  entitled  to receive  all assets of the
                  Company   available  for  distribution  to  its  stockholders,
                  subject  to any  preferential  rights of any then  outstanding
                  Preferred Stock.



<PAGE>


                  B.       Preferred Stock

                           The Preferred Stock may be issued, from time to time,
                  in one or more series, with such designations, preferences and
                  relative,    participating,    optional   or   other   rights,
                  qualifications,  limitations or restrictions  thereof as shall
                  be stated  and  expressed  in the  resolution  or  resolutions
                  providing for the issue of such series adopted by the Board of
                  Directors from time to time,  pursuant to the authority herein
                  given, a copy of which  resolution or  resolutions  shall have
                  been set forth in a Certificate made, executed,  acknowledged,
                  filed and  recorded in the manner  required by the laws of the
                  State of  Delaware in order to make the same  effective.  Each
                  series  shall  consist  of such  number  of shares as shall be
                  stated  and  expressed  in  such   resolution  or  resolutions
                  providing  for the issuance of the stock of such  series.  All
                  shares of any one series of Preferred  Stock shall be alike in
                  every particular. The authority of the Board of Directors with
                  respect to each series shall  include,  but not be limited to,
                  determination of the following:

                                    (1)  the number of  shares constituting that
                           series  and  the  distinctive  designation  of   that
                           series;

                                    (2)  whether  the  holders of shares of that
                           series shall be entitled to receive dividends and, if
                           so,  the rates of such  dividends,  conditions  under
                           which and times such  dividends  may be  declared  or
                           paid,  the  preference  of any such  dividends to, in
                           relation to, the dividends payable on any other class
                           or classes  of stock or any other  series of the same
                           class and whether  dividends  shall be  cumulative or
                           noncumulative and, if cumulative,  from which date or
                           dates;

                                    (3)  whether  the  holders of shares of that
                           series  shall have  voting  rights in addition to the
                           voting  rights  provided by law and, if so, the terms
                           of such voting rights;

                                    (4) whether shares of that series shall have
                           conversion or exchange privileges into or for, at the
                           option of either  the  holder or the  Corporation  or
                           upon the  happening of a specified  event,  shares of
                           any other class or classes or of any other  series of
                           the same or other  class or  classes  of stock of the
                           Corporation  and, if so, the terms and  conditions of
                           such conversion or exchange  including  provision for
                           adjustment of the conversion or exchange rate in such
                           events as the Board of Directors shall determine;

                                    (5) whether  shares of that series  shall be
                           redeemable  and, if so, the terms and  conditions  of
                           such redemption,  including the date or dates upon or
                           after which they shall be  redeemable  and the amount
                           per share payable in case of redemption, which amount
                           may vary under different  conditions and at different
                           redemption dates;

                                    (6) whether  shares of that series  shall be
                           subject to the  operation of a retirement  or sinking
                           fund and, if so subject, the extent to and the manner
                           in  which  it shall be  applied  to the  purchase  or
                           redemption  of the  shares  of that  series,  and the
                           terms  and  provisions   relative  to  the  operation
                           thereof;


                                      -2-
<PAGE>


                                    (7) the  rights of shares of that  series in
                           the event of  voluntary or  involuntary  liquidation,
                           dissolution or winding up of the  Corporation and any
                           preference  of any such  rights to, and the  relation
                           to,  the  rights in  respect  thereto of any class or
                           classes  of stock  or any  other  series  of the same
                           class; and

                                    (8) whether  shares of that series  shall be
                           subject or entitled to any other preferences, and the
                           other  relative,  participating,  optional  or  other
                           special  rights and  qualifications,  limitations  or
                           restrictions of shares of that series and, if so, the
                           terms thereof;

                           provided,  however,  that if the stated dividends and
                           amounts payable on liquidation with respect to shares
                           of any  series  of  Preferred  Stock  are not paid in
                           full,  then the  shares of all  series  of  Preferred
                           Stock shall share ratably in the payment of dividends
                           including  accumulations,  if any, in accordance with
                           the sums which would be payable on such shares if all
                           dividends  were declared and paid in full, and in any
                           distribution   of  assets   (other  than  by  way  if
                           dividends) in accordance with the sums which would be
                           payable on such distribution if all sums payable were
                           discharged in full."

         3. The amendment of the certificate of  incorporation  herein certified
has been duly adopted in  accordance  with the  provisions of Section 242 of the
General Corporation Law of the State of Delaware.


Signed on May 29, 1998.


                                             /s/ Sebastian E. Cassetta
                                    -------------------------------------------
                                    Sebastian E. Cassetta, Chief
                                    Executive Officer

Attest:

 /s/ Thomas Haller
- -----------------------------
Thomas Haller, Vice President


                                      -3-

<PAGE>

                            CERTIFICATE OF AMENDMENT
                                     OF THE
               AMENDED AND RESTATED CERTIFICATE OF INCORPORATION
                                       OF
                             SMARTSERV ONLINE, INC.

It is hereby certified that:

         1. The name of the corporation  (hereinafter  called the "Corporation")
is SMARTSERV ONLINE, INC.

         2. The  certificate  of  incorporation  of the  Corporation  is  hereby
amended by adding the following  paragraph to Article  "FOUR"  thereof to follow
the first paragraph of said Article "FOUR":

                  Every six issued and  outstanding  shares of the Common Stock,
                  par  value  $0.01  per  share  (the  "Common  Stock"),  of the
                  Corporation shall, upon the filing date of this Certificate of
                  Amendment  (which  filing  date  shall  also be the  effective
                  date),   automatically   be  combined   into  one  issued  and
                  outstanding  share of Common Stock,  par value $.01 per share;
                  provided, however, that fractional shares of Common Stock will
                  not be issued in connection  with such  reclassification,  and
                  each  holder  of a  fractional  share of  Common  Stock  shall
                  receive in lieu thereof a cash  payment  from the  Corporation
                  determined by multiplying six times such  fractional  share of
                  Common  Stock by the  average  of the bid and asked  price per
                  share of Common Stock as quoted on the NASD OTC Bulletin Board
                  for the five trading days immediately  preceding the effective
                  date of this Certificate of Amendment.

Signed on October 16, 1998.

                                                  /s/ Sebastian E. Cassetta
                                          --------------------------------------
                                          Sebastian E. Cassetta, Chief
                                          Executive Officer


Attest:

       /s/ Thomas Haller
- -----------------------------------
Thomas Haller, Vice President



CONFIDENTIAL  TREATMENT  HAS BEEN SOUGHT FOR  PORTIONS OF THIS  EXHIBIT  OMITTED
PURSUANT TO RULE 24B-2 UNDER THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED AND
FILED SEPARATELY WITH THE COMMISSION.

                                    AGREEMENT

         THIS  AGREEMENT  is made and entered into and is effective as of May 1,
1999,  by  and  between  DATA  TRANSMISSION  NETWORK  CORPORATION,   a  Delaware
corporation   (hereinafter  "DTN"),  and  SMARTSERV  ONLINE,  INC.,  a  Delaware
corporation (hereinafter "SmartServ").

                              W I T N E S S E T H:

         WHEREAS,  SmartServ and DTN previously  entered into a Software License
and  Service  Agreement  (the  "License  Agreement")  dated  as of May 1,  1998,
pursuant to which  SmartServ  (i) licensed to DTN certain  proprietary  software
programs known as the Internet  Software (as such term is defined in the License
Agreement) utilized to provide Internet Services (as such term is defined in the
License  Agreement) to DTN's customers and (ii) agreed to provide other services
to DTN;

         WHEREAS, SmartServ and DTN previously entered into a Source Code Escrow
Agreement (the "Escrow  Agreement")  dated as of May 1, 1998,  pursuant to which
SmartServ agreed to place the source code for the Internet Software in escrow to
be  released  to DTN upon  breach of  SmartServ's  obligations  set forth in the
Escrow Agreement or the License Agreement;

         WHEREAS,  SmartServ and DTN previously  entered into a letter of intent
(the "Letter of Intent")  dated  January 26, 1999,  setting  forth the terms and
conditions  upon  which a  wholly  owned  subsidiary  of DTN  would  merge  with
SmartServ;

         WHEREAS,  the  parties  hereto  desire to (i) amend  certain  terms and
provisions of the License  Agreement as specifically set forth in this Agreement
and terminate the Letter of Intent,  (ii) provide for repayment of  indebtedness
previously   advanced  by  DTN  to  SmartServ,   (iii)  provide  for  additional
consideration  to be given by DTN to  SmartServ,  (iv)  provide for  SmartServ's
issuance to DTN of warrants to purchase  300,000  shares of the Common  Stock of
SmartServ  at an  exercise  price of $8.60 per  share,  and (v) agree upon other
matters specifically set forth in this Agreement;

         NOW, THEREFORE, in consideration of the above recitals which are made a
contractual  part  of  this  Agreement,  and  in  consideration  of  the  mutual
agreements, provisions and covenants set forth in this Agreement, the parties do
hereby agree as follows:

****REPRESENTS   MATERIAL  REDACTED  PURSUANT  TO  A  REQUEST  FOR  CONFIDENTIAL
TREATMENT  PURSUANT TO RULE 24B-2 UNDER THE SECURITIES  EXCHANGE ACT OF 1934, AS
AMENDED.


<PAGE>


                                    SECTION 1

                                  CONSIDERATION

         1.1 In  consideration  of the parties  entering into this Agreement and
performing  the  obligations  to be performed by them  pursuant to the terms and
provisions  of this  Agreement,  (i)  SmartServ  agrees  to repay to DTN in cash
concurrently  with the execution of this Agreement the cash advances  previously
made to SmartServ in the aggregate  amount of $1,958,300  and (ii) DTN agrees to
pay to SmartServ in cash  concurrently  with the execution of this Agreement the
sum of $5,458,300.

                                    SECTION 2

                         AMENDMENTS TO LICENSE AGREEMENT

         2.1  Defined  Terms.  The  following  definitions  shall be inserted in
alphabetical order in Section 1.1 of the License Agreement:

                  "Internet  Services means those continuous  market  quotations
         and other financial and news information  services offered from time to
         time on the internet by DTN,  which use the Internet  Software to allow
         its customers direct internet access (non-wireless) to such services.

                  Internet  Services  Revenue means (i) the revenue  received by
         DTN from the  Subscribers  for the Internet  Services  which consist of
         initiation fees,  installation fees and periodic subscription fees plus
         (ii) the transaction revenue received by DTN from Subscribers and third
         parties for equities, futures and/or options trading orders executed by
         Subscribers  using an Order  Entry  System  not  owned or  licensed  by
         SmartServ.

                  Object Code means the form of Internet Software resulting from
         the  translation  or  processing  of the Source Code by a computer into
         machine language or intermediate  code in a form that is not convenient
         to human  understanding  but  which is  appropriate  for  execution  or
         interpretation by a computer, together with related user documentation.

                  Order Entry System means an equities,  futures  and/or options
         trading  order entry or routing  software  application  and  electronic
         network directly connected (non-wireless) to the internet that provides
         Subscribers  the ability to effect  equities,  futures  and/or  options
         trades.

****REPRESENTS   MATERIAL  REDACTED  PURSUANT  TO  A  REQUEST  FOR  CONFIDENTIAL
TREATMENT  PURSUANT TO RULE 24B-2 UNDER THE SECURITIES  EXCHANGE ACT OF 1934, AS
AMENDED.


                                      -2-
<PAGE>


                  SmartServ  Trading  Revenue  means  the  transaction   revenue
         received  by DTN from  Subscribers  and  third  parties  for  equities,
         futures and/or options trading orders executed by Subscribers  using an
         Order Entry System owned or licensed by SmartServ.

                  Source Code means, with respect to the Internet Software,  the
         program  instructions  and codes  written by humans with the  intention
         that the  instructions  and  codes be  compiled  and  interpreted  by a
         computer,  including  all existing  commentary,  explanations,  control
         procedures,  record  layouts for all files and program  listings-source
         codes, design documentation,  user manuals, programmers' guides, system
         guides,   current   compilation   instructions,   and  all  other  user
         documentation and programmer documentation,  including data flows, data
         structures,  control logic, flow diagrams, and principles of operation,
         useful for design, modification and maintenance of the Source Code by a
         programmer.

                  Subscribers  means those  customers  of DTN who  subscribe  to
         Internet Services.

                  Y2K  Compliant  means:  (i)  the  occurrence  in or use by the
         Internet  Software  of dates on or after  January 1, 2000  ("millennial
         dates")  will not  adversely  affect the  performance  of the  Internet
         Software with respect to date-dependent data,  computations,  output or
         other functions  (including but not limited to  calculating,  comparing
         and  sequencing)  and that the Internet  Software  will create,  store,
         process and output information related to or including millennial dates
         without errors or omissions and at no additional cost to DTN."

         2.2 Perpetual License.  Section 2.1 of the License Agreement is deleted
in its entirety and the following is inserted in its place:

                  "2.1 The Licensed Software. SmartServ hereby grants to DTN and
         its  subsidiaries  an  exclusive,  perpetual,  worldwide  license  (the
         "License")  to use the object code of the Internet  Software as part of
         DTN's  and its  subsidiaries'  business  operations  and to  allow  the
         subscribers of DTN and its subsidiaries to use the Internet Software to
         access the Internet  Services.  SmartServ agrees not to license,  sell,
         convey or otherwise transfer to anyone other than DTN any rights in the
         Internet  Software  except  SmartServ  may license the "Order Entry FIX
         Protocol"  software  to the  **** as  provided  in this  paragraph.  In
         addition, SmartServ shall not use or allow anyone other than DTN to use
         the Internet Software to compete with the Internet Services.  If during
         any  calendar  year  ending  after  year 2000 (the  "Base  Year"),  the
         aggregate  SmartServ  Trading  Revenue for such  calendar year does not
         equal or exceed the aggregate  SmartServ  Trading  Revenue for the Base
         Year plus **** thereof for each calendar year  following the Base Year,
         to and including such calendar year, then the exclusivity  with respect
         to the License  shall cease and the License  shall become  nonexclusive
         unless DTN pays to SmartServ  the


****REPRESENTS   MATERIAL  REDACTED  PURSUANT  TO  A  REQUEST  FOR  CONFIDENTIAL
TREATMENT  PURSUANT TO RULE 24B-2 UNDER THE SECURITIES  EXCHANGE ACT OF 1934, AS
AMENDED.


                                      -3-
<PAGE>


         difference within thirty (30) days after the end of such calendar year.
         If during any calendar  quarter ending after the first twelve months of
         the License Term, DTN does not obtain at least ****  subscribers to the
         Internet Services  (exclusive of renewing  subscribers,  but not net of
         terminating  subscribers) at an average of at least **** per subscriber
         per  month,  which  dollar  amount  shall be  reduced  ****  each  year
         thereafter  but not below an average of **** per  subscriber per month,
         then the  exclusivity  with respect to the License  shall cease and the
         License shall become nonexclusive; provided, however, in the event of a
         sale to any  entity  listed in  Schedule C to this  Agreement  or to an
         affiliate of such entity of (i) all or substantially  all of the assets
         of DTN or (ii) sufficient stock of DTN to effect a change in control of
         DTN, by whatever  manner  including,  without  limitation,  any merger,
         consolidation,  sale  of  assets,  sale of  capital  stock  or  similar
         transaction,  the ****  subscribers  requirement  shall  temporarily be
         raised  to  ****   subscribers  for  the  eighteen  (18)  month  period
         immediately  following  the  occurrence  of such  event.  SmartServ  is
         negotiating  an  agreement  for the license by  SmartServ of its "Order
         Entry FIX Protocol"  software to the **** or its  affiliate  which is a
         permitted  exception  to the  exclusivity  of the  License as  provided
         above.  If the **** or its  affiliate  acquires  a  perpetual  right or
         license to use the "Order Entry FIX  Protocol"  software,  DTN shall be
         entitled to **** of the revenues derived by SmartServ therefrom.

         2.3 Object  Code.  The first  sentence  of Section  2.2 of the  License
Agreement is deleted in its entirety and the following is inserted in its place:

         "SmartServ  shall  deliver the Internet  Software to DTN in object code
         form for loading and operating by DTN on a back up server at a mutually
         agreeable location.  SmartServ agrees not to unreasonably object to any
         location proposed by DTN."

In  addition,  the  following  is added to the end of Section 2.2 of the License
Agreement:

         "From and after the occurrence of an Escrow Release Event, DTN shall be
         entitled  to modify  the  Internet  Software  and to  develop  software
         derivatives  of or  interfacing  with the Internet  Software.  All such
         modifications  of and software  derivatives  of the  Internet  Software
         developed by DTN shall be and remain the property of DTN, and SmartServ
         shall have no rights or interests therein."

         2.4 Source Code  Escrow.  Subsection  (e) of Section 2.3 of the License
Agreement is deleted in its entirety and the following is inserted in its place:

                  "e. The Source Code Escrow Package shall, upon request of DTN,
         be released from escrow to DTN for use by DTN in  accordance  with this
         Agreement  upon the  occurrence of one or more of the following  events
         (collectively  the "Escrow Release Events" and  individually an "Escrow
         Release Event"):


****REPRESENTS   MATERIAL  REDACTED  PURSUANT  TO  A  REQUEST  FOR  CONFIDENTIAL
TREATMENT  PURSUANT TO RULE 24B-2 UNDER THE SECURITIES  EXCHANGE ACT OF 1934, AS
AMENDED.


                                      -4-
<PAGE>


                           i.  SmartServ is in breach  of its obligations  under
                  the Source Code Escrow  Agreement with DTN and Escrow Agent;

                           ii. if SmartServ files a petition for liquidation and
                  dissolution  under  Chapter  7 of the  Bankruptcy  Code of the
                  United  States,  or an  involuntary  petition in bankruptcy is
                  filed against  SmartServ and is not dismissed or converted for
                  reorganization  under Chapter 11 of the Bankruptcy Code of the
                  United  States  within  sixty  (60) days  thereafter,  or this
                  Agreement is rejected in a proceeding  under Chapter 11 of the
                  Bankruptcy Code of the United States;

                           iii. if  SmartServ  has a negative  net worth for any
                  two consecutive fiscal quarters ending after May 31, 2000;

                           iv. if DTN elects to provide its own  maintenance  of
                  the Internet  Software  and the Hardware  pursuant to the last
                  sentence of Paragraph 4.3;

                           v. in the event of a sale to a DTN competitor  listed
                  in Schedule C to this  Agreement  or to an  affiliate  of such
                  competitor  of (i) all or  substantially  all of the assets of
                  SmartServ  or (ii)  sufficient  stock of SmartServ to effect a
                  change in control of SmartServ by whatever  manner  including,
                  without limitation, any merger, consolidation, sale of assets,
                  sale of capital stock or similar transaction; or

                           vi. if SmartServ  proves unable or otherwise fails to
                  cure a breach of this  Agreement  within the  applicable  cure
                  period set forth in this Agreement."

         2.5 License Fee. Section 3.1 of the License Agreement is deleted in its
entirety and the following is inserted in its place:

                  "3.1 License and Maintenance Fee. Except as otherwise provided
         in this Agreement,  during the License Term, DTN shall pay to SmartServ
         a monthly  license and maintenance fee (the "License Fee") equal to the
         sum of **** of the  SmartServ  Trading  Revenue  for such month plus an
         amount equal to **** of the first **** of Internet Services Revenue for
         such month plus **** of the Internet  Services  Revenue  above **** for
         such month.  The License Fees shall be paid to SmartServ  within twenty
         (20)  days   after   the  end  of  the  month  to  which  it   relates.
         Notwithstanding  the  foregoing,  upon the occurrence of one or more of
         the Escrow  Release  Events,  DTN may at its sole cost elect to provide
         its own maintenance of the Internet Software and the Hardware, in which
         case DTN shall have no further  obligation  to pay the License Fees and
         SmartServ  shall have no further  obligations  under  Article 4 of this
         Agreement. If DTN elects to provide its own maintenance of the Internet
         Software  pursuant to this paragraph,  SmartServ  agrees not to compete
         with  any of the  Internet  Services  for a period  of five  (5)  years
         thereafter.  The


****REPRESENTS   MATERIAL  REDACTED  PURSUANT  TO  A  REQUEST  FOR  CONFIDENTIAL
TREATMENT  PURSUANT TO RULE 24B-2 UNDER THE SECURITIES  EXCHANGE ACT OF 1934, AS
AMENDED.


                                      -5-
<PAGE>


         foregoing will not prevent SmartServ from fulfilling its obligations to
         the **** as permitted under Section 2.1 of this Agreement."

         2.6 Warranties and Indemnification. Sections 6.2 and 6.3 of the License
Agreement are deleted in their  entirety and the following are inserted in their
place:

                  "6.2   Internet   Software.   SmartServ   warrants   that  the
         Documentation  faithfully  and  accurately  reflects the  functionality
         provided by the Internet Software. SmartServ warrants that the Internet
         Software  (i) is free from  known  material  defects;  (ii)  materially
         performs in accordance with the  Documentation  and (iii) is or will be
         Y2K Compliant by September 30, 1999.

                  6.3 Services. In the event that the Internet Software does not
         perform as warranted in paragraph 6.2 hereof,  SmartServ  agrees to use
         its best efforts to promptly make the Internet  Software  perform as so
         warranted. If SmartServ is unable to make the Internet Software perform
         as so  warranted  upon thirty (30) days'  notice,  DTN (i) may elect to
         provide at its sole cost its own  maintenance of the Internet  Software
         and the Hardware, in which case DTN shall have no further obligation to
         pay the License  Fees  during the  remainder  of the  License  Term and
         SmartServ  shall have no further  obligations  under  Article 4 of this
         Agreement or (ii) may elect to terminate this Agreement."

         2.7 License Term.  Paragraphs 7.1 and 7.2 of the License  Agreement are
deleted in their entirety and the following is inserted in their place:

                  "7.1 Term. The term of this Agreement  shall commence upon the
         Effective Date and, unless  terminated  earlier  pursuant to Article 7,
         shall continue until either party  terminates this Agreement by written
         notice to the other party given at least ninety (90) days in advance of
         such  termination,  provided such  termination may not occur until such
         time as there are fewer than **** Subscribers at an average of at least
         **** per  subscriber  per month,  which dollar  amount shall be reduced
         ****  each  year  thereafter  but not  below  an  average  of ****  per
         subscriber per month. Such term is referred to in this Agreement as the
         "License Term".

                  7.2  Termination  for  Cause.  DTN  shall  have  the  right to
         terminate  this  Agreement  upon the  violation,  breach or  default of
         SmartServ, its officers or employees, of any material provision of this
         Agreement,   including  but  not  limited  to  proprietary  rights  and
         confidentiality  obligations.  In addition, DTN shall have the right to
         terminate  this Agreement (i) upon the occurrence of any Escrow Release
         Event;  or (ii) in  accordance  with  Sections  6.3, 6.6 or 7.1 hereof.
         SmartServ shall have the right to terminate this Agreement (i) upon DTN
         becoming  insolvent,  commencing or becoming subject to any proceedings
         under any bankruptcy or insolvency law or making any

****REPRESENTS   MATERIAL  REDACTED  PURSUANT  TO  A  REQUEST  FOR  CONFIDENTIAL
TREATMENT  PURSUANT TO RULE 24B-2 UNDER THE SECURITIES  EXCHANGE ACT OF 1934, AS
AMENDED.


                                      -6-
<PAGE>

         assignment  for the benefit of creditors,  suffering or permitting  the
         appointment  of a receiver for its business or assets or commencing the
         winding up or  liquidating  its  business  or affairs,  voluntarily  or
         otherwise;  (ii) upon the  failure  of DTN to pay the  License  Fees in
         accordance with this Agreement for any two (2) month period, subject to
         the  notice  and cure  period  provided  in  Section  7.3;  or (iii) in
         accordance with Section 7.1."

         2.8 Termination of Service Agreement. Each and every reference to "this
Agreement and/or the License"  contained in Section 7.3 of the License Agreement
shall be changed to "this  Agreement".  In addition,  Section 7.4 of the License
Agreement  shall be deleted in its  entirety and the  following  inserted in its
place:

                  "7.4 Survival of the License. Notwithstanding any provision to
         the contrary  contained in this  Agreement,  upon  termination  of this
         Agreement,  the License shall continue in perpetuity and the provisions
         of Paragraph 2.1 shall survive the termination of this Agreement."

         2.9 Schedules.  Schedules A and C attached to the License Agreement are
deleted in their  entirety and Schedules A and C attached to this  Agreement are
inserted in their place.

                                    SECTION 3

                                OTHER AGREEMENTS

         3.1  Termination  of The  Letter of Intent.  The  parties  agree  that,
effective  immediately,  the Letter of Intent is terminated and is of no further
force or effect.

         3.2 Release.  SmartServ  does hereby fully and  absolutely  release and
forever  discharge DTN and its affiliates,  officers,  directors,  employees and
agents (the "Released  Parties") from any and all claims,  demands and causes of
action of any kind  whatsoever,  whether  known or unknown at the present  time,
which SmartServ may have against any of the Released  Parties with respect to or
arising  out of the  Letter of Intent or the  transactions  contemplated  by the
Letter of Intent.  The foregoing release is intended and shall be construed as a
full and complete release of all claims,  demands, and causes of action referred
to above.  This release  shall inure to the benefit of the Released  Parties and
their respective heirs, representatives, successors and assigns.

         3.3  Escrow  Agreement.  The  parties  shall  enter  into a new  Escrow
Agreement  pursuant  to which  SmartServ  will  place  the  Source  Code for the
Internet  Software in escrow to be released to DTN upon the occurrence of one or
more Escrow Release Events.  The parties shall complete the new Escrow Agreement
on or before  July 23,  1999 with an Escrow  Agent

****REPRESENTS   MATERIAL  REDACTED  PURSUANT  TO  A  REQUEST  FOR  CONFIDENTIAL
TREATMENT  PURSUANT TO RULE 24B-2 UNDER THE SECURITIES  EXCHANGE ACT OF 1934, AS
AMENDED.


                                      -7-
<PAGE>


mutually  agreeable to both parties and upon terms and conditions  substantially
the same as the existing Escrow Agreement,  with such changes as may be required
by the Escrow Agent or agreed to by both parties.  The costs of the escrow shall
be shared by DTN and SmartServ equally.

                                    SECTION 4

                               SMARTSERV WARRANTS

         4.1  Issuance  of Warrant.  SmartServ  agrees to issue to DTN a warrant
(the  "Warrant") to purchase from  SmartServ  300,000 duly  authorized,  validly
issued,  fully paid and nonassessable shares of Common Stock, par value $.01 per
share,  of  SmartServ  (the "Common  Stock") at the purchase  price per share of
$8.60,  at any time or from time to time prior to April 30, 2003 or the date one
year after the Current Market Price (as hereinafter defined) of the Common Stock
reaches $8.60 per share, whichever is earlier.  SmartServ and DTN shall promptly
negotiate in good faith and execute an agreement  evidencing the Warrant,  which
shall  contain such terms,  conditions  and  adjustments  as may  reasonably  be
requested  by  the  parties,   including,   but  not  limited  to,  antidilution
adjustments  to the number and kind of  securities to be issued upon exercise of
the Warrant and the exercise  price.  In  addition,  the Warrant  shall  contain
registration rights substantially similar to those attached to this Agreement as
Exhibit A. For purposes of this paragraph, "Current Market Price" shall mean, as
of any date, the average daily Market Price (as hereinafter  defined) during the
period of the most recent 20 consecutive  business days ending on such date. For
purposes of this  paragraph,  "Market  Price"  shall mean,  as of any date,  the
amount per share equal to (x) the last sale price of shares of the Common  Stock
on such date or, if no such sale takes  place on such date,  the  average of the
closing bid and asked prices  thereof on such date,  in each case as  officially
reported on the principal national securities exchange on which the Common Stock
is then listed or admitted to trading,  or (y) if no shares of Common  Stock are
then listed or admitted to trading on any national  securities  exchange but the
Common Stock is designated as a national market system security by the NASD, the
last trading  price of the Common Stock on such date,  or if the Common Stock is
not so  designated,  the average of the  reported  closing bid and asked  prices
thereof on such date as shown by the NASDAQ system or, if no shares  thereof are
then quoted in such  system,  as published  by the  National  Quotation  Bureau,
Incorporated  or any successor  organization,  and in either case as reported by
any member firm of the New York Stock Exchange selected by SmartServ.

****REPRESENTS   MATERIAL  REDACTED  PURSUANT  TO  A  REQUEST  FOR  CONFIDENTIAL
TREATMENT  PURSUANT TO RULE 24B-2 UNDER THE SECURITIES  EXCHANGE ACT OF 1934, AS
AMENDED.


                                      -8-
<PAGE>


                                    SECTION 5

                             ADDITIONAL OBLIGATIONS

         5.1 Right of First Refusal.  SmartServ  hereby agrees that,  during the
License  Term (as defined in the License  Agreement),  DTN shall have a right of
first refusal to supply  content to  SmartServ's  products and services which is
not provided directly by SmartServ or its subsidiaries or affiliates. If, during
the License Term,  SmartServ  desires to acquire from third parties  content for
its products or services  which  generally  is of a type  provided by DTN or its
subsidiaries and affiliates, then SmartServ agrees to purchase such content from
DTN upon the same  terms and  conditions  that  SmartServ  would  purchase  such
content from a bona fide and  unrelated  content  provider or vendor;  provided,
however,  such  right of first  refusal is  subject  to  SmartServ's  reasonable
determination  that DTN can  provide  such  content in a manner and of a quality
equal to that of other third party content  providers or vendors and on a timely
basis.

         5.2  Pending  Developments.  SmartServ  agrees  to  continue  with  due
diligence the  development of the **** trading  software  application  which has
been discussed with DTN. The compensation arrangements with respect to such ****
trading software  application and any other DTN originated trading  applications
will be agreed upon by the parties on a case by case basis.

         5.3 Administrative  Software.  SmartServ agrees that the Administrative
Software used to administratively control user accounts is to be included in the
Internet Software;  provided,  however, that the License as it relates solely to
such Administrative Software is provided on a non-exclusive basis to DTN for its
internal use only.

         5.4 Additional Products and Services.  The parties agree that SmartServ
is engaged in the  business of providing  software  products and services on the
Internet  referred to as "DTN IQ", "Order Entry Review & Release",  "Order Entry
FIX Protocol" and "BrokerNet"  which are covered by this Agreement.  SmartServ's
other  business  operations  (hereinafter  the "Excluded  Business  Operations")
including but not limited to (i) its telephone screen  services,  (ii) any other
internet  products and services not identified  above,  or (iii) its wireless or
PCS services are not covered by the License granted  herein.  From time to time,
parts of SmartServ's Excluded Business Operations may be available for licensing
to DTN's customers.  Should any of DTN's customers  execute a license to utilize
any portion of SmartServ's  Excluded Business  Operations through DTN, DTN shall
be entitled to **** of the revenues derived therefrom.

         5.5  Membership  on Board of  Directors.  During the  License  Term (as
defined  in the  License  Agreement),  SmartServ  agrees  to  nominate  a person
designated  from time to time by DTN and  acceptable to the  SmartServ  Board of
Directors as a member of the Board of Directors of SmartServ at the  appropriate
annual meeting of the shareholders of SmartServ held for the purpose of electing
directors of SmartServ.

****REPRESENTS   MATERIAL  REDACTED  PURSUANT  TO  A  REQUEST  FOR  CONFIDENTIAL
TREATMENT  PURSUANT TO RULE 24B-2 UNDER THE SECURITIES  EXCHANGE ACT OF 1934, AS
AMENDED.


                                      -9-
<PAGE>
                                    SECTION 6

                                  MISCELLANEOUS

         6.1 Governing Law. This Agreement  shall be governed by and interpreted
in accordance with the internal laws of the State of Nebraska, without regard to
principles of conflicts of laws.

         6.2 Entire Agreement.  This Agreement,  including the Schedules hereto,
and the License  Agreement  constitute the entire agreement  between the parties
with respect to the subject matter hereof and supersedes all previous proposals,
both oral and written, negotiations, representations,  commitments, writings and
all  other  communications  between  the  parties.  This  Agreement  may  not be
released,  discharged,  modified or amended  except by an  instrument in writing
signed by a duly authorized representative of each of the parties.

         6.3  Counterparts.  This  Agreement  may be  executed  in any number of
counterparts,  all of which taken  together  shall  constitute  one and the same
instrument  and any of the parties  hereto may execute this Amendment by signing
any such counterpart.

         6.4 Binding  Effect.  This Agreement shall be binding upon and inure to
the benefit of the parties hereto and their respective  successors and permitted
assigns.

         6.5 Superseding.  From and after the date hereof, all references to the
License Agreement (including,  but not limited to, such references in the Escrow
Agreement  and the  Asset  Purchase  Agreement  dated  April 23,  1998,  between
SmartServ  and  DTN)  shall  mean  the  License  Agreement  as  amended  by this
Agreement.

         IN WITNESS WHEREOF,  the parties have executed this Agreement to become
effective as of the day and year first above written.

DATA TRANSMISSION NETWORK               SMARTSERV ONLINE, INC.,
CORPORATION, a Delaware                 a Delaware corporation
corporation

By:  /s/ Charles R. Wood                By:       /s/ Mario Rossi
- ---------------------------------       ---------------------------------------
Title:  Senior Vice President           Title:  Vice President - Operations


****REPRESENTS   MATERIAL  REDACTED  PURSUANT  TO  A  REQUEST  FOR  CONFIDENTIAL
TREATMENT  PURSUANT TO RULE 24B-2 UNDER THE SECURITIES  EXCHANGE ACT OF 1934, AS
AMENDED.


                                      -10-

<PAGE>


CONFIDENTIAL  TREATMENT  HAS BEEN SOUGHT FOR PORTIONS OF THIS EXHIBIT WHICH HAVE
BEEN OMITTED  PURSUANT TO RULE 24B-2 UNDER THE SECURITIES  EXCHANGE ACT OF 1934,
AS AMENDED AND FILED SEPARATELY WITH THE COMMISSION.


                                    ADDENDUM


August 26, 1999

Mr. Sebastian E. Cassetta
Chairman, Chief Executive Officer

SmartServ Online, Inc.
One Station Place
Stamford, CT  06902

Dear Sam,

This letter,  upon  execution by SmartServ  Online,  Inc.  (SmartServ)  and Data
Transmission  Network  Corporation  (DTN) will  constitute  an  addendum  to the
Software License and Service Agreement (the Agreement) between SmartServ and DTN
dated May 1, 1998 and amended May 1, 1999.  All terms  defined in the  Agreement
have the same meanings when used herein.

For the  development,  enhancement and  maintenance of **** trading  application
software, it is hereby agreed:

(1)  Software Development Fee

     DTN  will pay  SmartServ  a total of **** to  develop  trading  application
     software for **** ; and, of this total, DTN will pay **** to SmartServ upon
     delivery  and proof of  performance  of the first beta  version of the ****
     trading application software and the remaining **** within thirty (30) days
     after the **** trading  application  software is installed and commercially
     used.

(2)  Software Enhancement and Maintenance Fees

     SmartServ will enhance and maintain the **** trading  Application  software
     in accordance with the terms and conditions of the Agreement.  DTN will pay
     SmartServ **** of revenue earned by the use of the **** trading application
     software each month within twenty (20) days after the end of the respective
     months to which they relate.


****  REPRESENTS  MATERIAL  REDACTED  PURSUANT  TO A  REQUEST  FOR  CONFIDENTIAL
TREATMENT  PURSUANT TO RULE 24B-2 UNDER THE SECURITIES  EXCHANGE ACT OF 1934, AS
AMENDED.


<PAGE>

Mr. Sebastian E. Cassetta
Agreement Addendum
Page 2


This addendum  shall remain in effect for so long as the Agreement  shall remain
in effect. Except as set forth herein, all terms and conditions of the Agreement
remain in effect.  This addendum,  together with the  Agreement,  constitute the
entire  understanding  of  SmartServ  and DTN and cannot be  modified  except in
writing signed by both SmartServ and DTN.

Please  signify  SmartServ's  concurrence  with the terms  written  hereabove by
signing both copies of this addendum  where  indicated  herebelow and return one
copy to me.

Sincerely,

/s/ Charles R. Wood

Charles R. Wood
Sr. Vice President

CRW: co

Accepted and agreed:

SmartServ Online, Inc.                     Data Transmission Network Corporation


By:  /s/ Sebastian E. Cassetta             By:  /s/ Roger W. Wallace
- ------------------------------------       ------------------------------------
           (signature)                               (signature)

      Sebastian E. Cassetta                         Roger W. Wallace
- ------------------------------------       ------------------------------------
                (type or print name)              (type or print name)

Title:   Chairman & CEO                     Title:  Senior Vice President

Date:    10/3/99                                      Date:    9/2/99


****  REPRESENTS  MATERIAL  REDACTED  PURSUANT  TO A  REQUEST  FOR  CONFIDENTIAL
TREATMENT  PURSUANT TO RULE 24B-2 UNDER THE SECURITIES  EXCHANGE ACT OF 1934, AS
AMENDED.




                              AMENDED AND RESTATED

                              EMPLOYMENT AGREEMENT


         THIS EMPLOYMENT AGREEMENT dated as of the 1st day of January 1999,
between SmartServ Online, Inc., a Delaware Corporation, with its principal
executive offices at Metro Center, One Station Place, Stamford, Connecticut
06902 (the "Company"), and Sebastian E. Cassetta, an individual and resident of
Westport, Connecticut (the "Executive").

         WHEREAS, the Executive is and has been employed by the Company and is
currently Chairman, Chief Executive Officer, and Secretary of the Company;

         WHEREAS, the Company and Executive have heretofore entered into and
executed an Employment Agreement dated as of January 31, 1994, as amended on
June ____, 1994 (the "Employment Agreement");

         WHEREAS, the Company and the Executive desire to amend and restate the
Employment Agreement on the terms and conditions hereafter expressed;

         NOW, THEREFORE, in consideration of the mutual covenants herein
contained, and intending to be legally bound hereby, the Company and the
Executive hereby agree as follows:

          1.  Position and Duties.

               (a)  The Company agrees to, and hereby does, continue to employ
the Executive for the term of this Agreement as Chairman, Chief Executive
Officer, and Secretary, and the Executive agrees to perform such duties as the
Executive is now performing and such other duties commensurate with such
positions as the Executive may reasonably be directed to


<PAGE>


perform by the Board of Directors. The Executive will continue to serve in his
present capacity, and in connection therewith, perform such duties as the
Executive is now performing and such other duties, commensurate with such
positions, as the Executive may reasonably be directed to perform by the Board
of Directors of the Company. The Executive shall have the right to devote a
reasonable amount of time to (i) industry, community or charitable
organizations, and (ii) and the management of personal investments so long as
such activities do not interfere or conflict with the performance by the
Executive of his obligations hereunder. Subject to the provisions of Section 9
and Section 10 hereof, the Executive may serve as a director of other companies
with the consent of the Board of Directors of the Company, which consent shall
not be unreasonably withheld.

              (b)  The Executive hereby accepts such employment and agrees
faithfully to perform to the best of his ability the duties described in Section
l (a).

          2.  Term. Subject to Section 4 hereof, the term of employment of the
Executive under this Agreement shall commence as of the date first above written
(the "Effective Date") and shall terminate on the last day of the calendar month
which is 36 calendar months after the Effective Date. Commencing on the last day
of the first full calendar month after the Effective Date and on the last day of
each succeeding calendar month, the term of this Agreement shall be
automatically extended without further action by either party for one additional
calendar month unless one party notifies the other in writing that such party
does not wish to extend the term of this Agreement. In the event that such
notice shall have been delivered, the term hereof shall no longer be subject to
automatic extension and the term hereof shall expire on the date which is 36


                                      -2-
<PAGE>


calendar months after the last day of the month in which such written notice is
received. (The last day of the calendar month in which the term hereof, as
extended from time to time, shall end is hereinafter referred to as the
"Expiration Date").

          3.  Compensation. In consideration for the Executive's agreements
contained herein, and as compensation to the Executive for the performance of
the services required hereunder, the Company shall pay or grant to him the
following salary and other compensation and benefits:

               (a)  a base salary, payable in equal installments not less
frequently than monthly, at such annual rate not less than $185,000 per year
(the "Base Salary"), and determined from time to time by the Board of Directors
or an appropriate committee thereof, provided, however, that the Executive's
base salary shall be periodically reviewed by the Board of Directors and shall
be increased if the Board of Directors determines that an increase is
appropriate on the basis of the types of factors it generally takes into account
in increasing the salaries of executive officers of the Company, provided that
the Base Salary shall automatically be adjusted annually to reflect the
increase, if any, in the cost of living by adding to the Base Salary an amount
obtained by multiplying the Base Salary by the percentage by which the Consumer
Price Index for All-Urban Consumers, as reported by the Bureau of Labor
Statistics of the United States Department of Labor, has increased over its
level from the previous twelve month period ending December 31st of each year;

               (b)  the Executive shall have the opportunity to receive an
annual aggregate bonus in the amount of up to One Hundred percent (100%) of the
Base Salary (the


                                      -3-
<PAGE>


"Cash Bonus"). The payment of the Cash Bonus will be dependent upon the yearly
revenue growth of the Company. For the fiscal year ending June 30, 1999 (the
"Initial Year") the amount of the Cash Bonus shall be determined as follows: for
each 10% increase in the revenues of the Company over the fiscal year ending
June 30, 1998 the Executive shall earn a Cash Bonus of 10% of the Base Salary,
up to a maximum Cash Bonus of 100% of the Base Salary. For each fiscal year
following the Initial Year, the amount of the Cash Bonus shall be 5% of the Base
Salary for each 5% increase in revenues, as compared to the preceding fiscal
year, up to a maximum Cash Bonus of 100% of the Base Salary. The Cash Bonus
shall be paid in cash and shall be paid within ninety (90) days of the end of
the fiscal year to which the Cash Bonus relates;

               (c)  such other awards under the Company's 1996 Employee Stock
Option Plan (the "Plan") or under any other stock option, incentive compensation
or other compensation plan, program or arrangement now existing, or hereafter
adopted and applicable to executive officers of the Company, as the Board of
Directors, or an appropriate committee thereof administering such plan, program
or arrangement, may determine appropriate in light of the duties and
responsibilities of the Executive in respect to other executive officers;

              (d)  participation on the same terms and conditions as all other
employees in all employee benefit plans, whether or not qualified within the
meaning of Section 401(a) of the Internal Revenue Code of 1986, as may be
amended from time to time (the "Code"), as may be now or hereafter sponsored or
maintained for all employees of the Company, and participation on the same terms
and conditions as other executive officers in such other plan,


                                      -4-
<PAGE>


program or arrangement as may be now or hereafter sponsored or maintained for
executive officers of the Company;

               (e)  reimbursement of not less than a monthly allowance of
$500.00 for reasonable travel within the New York metropolitan area in
connection with the performance of services under this Agreement, covering a
vehicle allowance for business mileage at the applicable mileage rate as
established by the Internal Revenue Service, maintenance, gas, insurance,
parking and all other related expenses and the Company shall further reimburse
the Executive for all reasonable other travel and other expenses incurred by the
Executive in connection with the performance of services under this Agreement,
upon presentation of expense statements or vouchers and such other support
information as it may from time to time request, provided that such expenses
meet the usual test of being business related in accordance with the Company's
usual procedures in this regard; and

             (f)  reasonable vacations of not less than four (4) weeks per
year, absences on account of temporary illness and fringe benefits customarily
enjoyed by employees or officers of the Company under the terms and conditions
of the Company's policy in respect thereto.

              (g)  a yearly budget of not less than $12,000 to pay for dues,
assessments and expenses incurred by the Executive relating to membership or
participation in professional or social groups or organizations which the
Executive determines are useful or necessary for the purpose of promoting and
maintaining the business of the Company.


                                      -5-
<PAGE>


             (h)  continuation of the Executive's life insurance and disability
insurance policies in existence as of the date of this Agreement.

          4.  Termination of Employment. This Agreement shall terminate upon the
Expiration Date or upon the death of the Executive. The Company may terminate
this Agreement prior to the Expiration Date (and the Executive's employment
hereunder shall terminate) for "Disability" or "Cause". Termination of this
Agreement by the Company for any reason not set forth in the preceding sentence
shall not be deemed a permitted termination and shall be deemed a breach of this
Agreement. In the event of any termination of this Agreement prior to the
Expiration Date, whether a permitted termination or otherwise, the provisions of
Section 5 of this Agreement shall determine the amount, if any, of any
compensation thereafter due the Executive in respect to such termination.

         As used in this Agreement, the following terms shall have the meanings
set forth:

               (a)  Disability. If, as a result of the Executive's incapacity
due to physical or mental illness, the Executive shall have been absent from his
duties with the Company on a full-time basis for four (4) consecutive months,
and within thirty days after written notice of termination is given by the
Company, the Executive shall not have returned to the full-time daily
performance of his duties, the Executive shall be deemed to have experienced a
Disability and the Company may terminate the Executive's employment. The
Executive shall be entitled to leaves of absence from the Company in accordance
with the Company's policy generally applicable to executives for illness or
other temporary disabilities for a period or periods not exceeding an


                                      -6-
<PAGE>


aggregate of four months in any calendar year, and his compensation and status
as an employee hereunder shall continue during any such period or periods.

              (b)  Cause. Termination by the Company of employment for "Cause"
shall mean termination upon:

                  (i) the willful and continued failure by the Executive to
                  substantially perform his duties with the Company (other than
                  any such failure resulting from his incapacity due to physical
                  or mental illness), after a written demand for substantial
                  performance is delivered to the Executive by the Board of
                  Directors which specifically identifies the manner in which
                  the Board of Directors believes that the Executive has not
                  substantially performed his duties, and which failure has not
                  been cured within thirty days after such written demand; or

                  (ii) the willful and continued engaging by the Executive in
                  conduct which is demonstrably and materially injurious to the
                  Company, monetarily or otherwise.

          For purposes of this Subsection (b), no act, or failure to act, on the
Executive's part shall be considered "willful" unless done, or omitted to be
done, by the Executive in bad faith and without reasonable belief that such
action or omission was in the best interest of the Company.

          Notwithstanding the foregoing, the Executive shall not be deemed to
have been terminated for Cause unless and until there shall have been delivered
to him a copy of a resolution duly adopted by the affirmative vote of not less
than 51% of the entire membership of the Board


                                      -7-
<PAGE>


of Directors at a meeting of the Board of Directors called and held for that
purpose (after reasonable notice to the Executive and an opportunity for the
Executive, together with his counsel, to be heard before the Board of
Directors), finding that in the good faith opinion of the Board of Directors the
Executive was guilty of conduct set forth above in clauses (i) or (ii) of the
first sentence of this Subsection (b) and specifying the particulars thereof in
detail.

               (c)  Notice of Termination.  Any purported termination by the
Company shall be communicated by written Notice of Termination to the other
party hereto in accordance with Section 14 hereof. For purposes of this
Agreement, a "Notice of Termination" shall mean a notice which shall indicate
the specific termination, resignation or retirement provision in this Agreement
relied upon and shall set forth in reasonable detail the facts and circumstances
claimed to provide a basis for such termination, resignation or retirement under
the provision so indicated.

               (d)  Date of Termination, Etc.  "Date of Termination" shall mean
(i) if the Executive's employment is terminated for Disability, thirty days
after Notice of Termination is given (provided that the Executive shall not have
returned to the performance of the Executive's duties on a full-time daily basis
during such thirty-day period), (ii) if the Executive's employment is terminated
for any other reason, the date specified in the Notice of Termination (which
shall not be less than thirty days nor more than sixty days, from the date such
Notice of Termination is given), or (iii) if within thirty days after any Notice
of Termination is given the party receiving such Notice of Termination notifies
the other party that a dispute exists concerning the termination, the Date of
Termination shall be the date on which the dispute is finally determined by
mutual written agreement of the parties, by a binding arbitration award, or by a
final judgment,


                                      -8-
<PAGE>


order or decree of a court of competent jurisdiction (the time for appeal
therefrom having expired and no appeal having been perfected). Any party giving
notice of a dispute shall pursue the resolution of such dispute with reasonable
diligence. Notwithstanding the pendency of any such dispute, the Company will
continue to pay the Executive his full compensation in effect when the notice
giving rise to the dispute was given (including, but not limited to, base
salary) and continue the Executive as a participant in all compensation,
employee benefit and insurance plans, programs and arrangements in which the
Executive was participating when the notice giving rise to the dispute was
given, until the dispute is finally resolved in accordance with this Subsection
(d).

          5.   Compensation Upon Termination.

               (a)  Death.  If the Executive's employment hereunder terminates
by reason of his death, the Company shall be obligated to pay to his surviving
widow, or to his legal representatives if he leaves no surviving widow or if his
surviving widow dies prior to fulfillment of the Company's obligations, (i) the
Executive's then current base salary for a twelve (12) month period commencing
on the first day of the month following the Executive's death, or until the
Expiration Date, whichever shall be the first to occur; and (ii) any benefits to
which the Executive is entitled under any insurance policies on the life of the
Executive, under the Company's insurance programs and other employee benefit
plans, programs and arrangements then in effect and under the Company's pension
plan for salaried employees, if any. In addition to the foregoing, the Company
shall be obligated to continue coverage, to the extent not prohibited by law,
for a period of twelve (12) months from the date of the Executive's death for
the Executive's eligible dependents under all of the Company's benefit plans in
effect and applicable to the Executive's


                                      -9-
<PAGE>


eligible dependents as of the date of death, provided that in the event that
such eligible dependents, cannot be covered or fully covered under any or all of
the Company's benefit plans, the Company shall continue to provide such eligible
dependents with the same level of such coverage in effect prior to the
Executive's death, on an unfunded basis if necessary.

               (b)  Disability.  If the Executive's employment hereunder
terminates by reason of his Disability, the Company shall (i) continue to pay to
the Executive, in accordance with the payroll practices of the Company in effect
prior to the Date of Termination, the Executive's then current base salary for
twenty-four (24) months after the Date of Termination, reduced by any benefits
to which the Executive may be entitled under any Company sponsored disability
income or income protection plan, policy or arrangement, the premiums for which
or benefits under which are paid by the Company (ii) for the first year after
the Date of Termination pay an amount equal to the highest annual bonus that the
Executive received in the three years prior to the Date of Termination, payable
in a lump sum at approximately the same time as annual bonuses were paid by the
Company in the year prior to the Date of Termination, and (iii) continue
coverage, to the extent not prohibited by law, for a period of twelve (12)
months from the Date of Termination or until comparable benefits are made
available to the Executive in connection with subsequent employment, whichever
period is shorter, for the Executive and his eligible dependents under all of
the Company's benefit plans in effect and applicable to the Executive and his
eligible dependents as of the Date of Termination, provided that in the event
that the Executive and his eligible dependents, because of the Executive's
terminated status, cannot be


                                      -10-
<PAGE>


covered or fully covered under any or all of the Company's benefit plans, the
Company shall continue to provide the Executive and/or his eligible dependents
with the same level of such coverage in effect prior to termination, on an
unfunded basis if necessary. If the Executive dies prior to the date on which
such additional amounts would have ceased to be payable under this Subsection
(b), the amount that would have been payable by the Company had he lived shall
continue to be paid by the Company to his surviving widow, for a period of 12
months following the Executive's death, at the same times and rates as it would
have been payable to him.

               (c)  Cause.  If the Executive's employment hereunder is
terminated by the Company for Cause, the Company shall pay to the Executive his
full base salary through the Date of Termination at the rate in effect at the
time Notice of Termination is given and the Company shall have no further
obligations to the Executive under this Agreement.

               (d)  Voluntary Resignation or Retirement.  In the event the
Executive retires or resigns other than for Good Reason (as defined below), the
Company shall pay to the Executive his full base salary through the Date of
Termination at the rate in effect at the time Notice of Termination is given
and, except as provided in Section 8, the Company shall have no further
obligations to the Executive under this Agreement.

               (e)  Other.  If the Executive's employment hereunder is
terminated by the Company other than for Cause or Disability or by the Executive
for Good Reason (as defined below), then the Executive shall be entitled all to
the benefits provided below :


                                      -11-
<PAGE>


               (i) the Company shall pay the Executive his full base salary
               through the Date of Termination at the rate in effect at the time
               Notice of Termination is given;

               (ii) in lieu of any further salary payments to the Executive for
               periods subsequent to the Date of Termination, the Company shall
               pay as severance pay to the Executive, not later than the
               fifteenth day following the Date of Termination, a lump sum
               severance payment equal to the Executive's full base salary for
               the then remaining term of this Agreement (without regard to the
               date of such Notice of Termination) at the rate then in effect
               (the "Lump Sum Payment"), discounted to present value at a
               discount rate of 8% per annum applied to each future payment from
               the time it would have become payable;

               (iii) in lieu of shares of common stock issuable upon exercise of
               outstanding stock options ("Options"), if any, or any stock
               appreciation rights ("SAR"), if any, whether or not such Options
               or SARs are vested or then exercisable pursuant to their
               respective terms, granted to the Executive under the Plan or
               another of the Company's stock option or stock appreciation
               rights plans or otherwise (which Options and SARs shall be
               canceled upon the making of the payment referred to below), the
               Executive shall receive, not later than the fifteenth day
               following the Date of Termination, an amount in cash equal to the
               product of (x) the difference (to the extent that such difference
               is a positive number) obtained by subtracting the per share
               exercise price of each Option and each SAR held by the Executive,
               whether or not then fully exercisable, from the closing price of
               the Common Stock


                                      -12-
<PAGE>


               (on the Date of Termination) as reported on the National
               Association of Securities Dealers Automatic Quotation
               System/National Market System or such quotation system or stock
               exchange as the Common Stock is then listed or principally traded
               (or if not traded on the Date of Termination, the closing price
               on the next preceding business day on which the Common Stock
               traded and in the event that there is no established trading
               market for the Common Stock, the per share exercise price shall
               be subtracted from the fair market value of the Common Stock on
               the Date of Termination as determined in good faith by the Board
               of Directors of the Company and approved by an independent
               accounting firm), and (y) the number of shares of Common Stock
               covered by each such Option or SAR;

               (iv) the Company shall remove all restrictions on vesting and any
               and all forfeiture provisions or repurchase options applicable to
               any shares of restricted stock held by the Executive shall
               automatically lapse and be of no further force or effect;

               (v) the Company shall continue coverage, to the extent not
               prohibited by law, for a period of twelve (12) months from the
               Date of Termination or the remaining term of this Agreement,
               whichever period is shorter, for the Executive and his eligible
               dependents under all of the Company's benefit plans in effect and
               applicable to the Executive and his eligible dependents as of the
               Date of Termination, provided that in the event that the
               Executive and his eligible dependents, because of the Executive's
               terminated status, cannot be covered or fully covered under any


                                      -13-
<PAGE>


               or all of the Company's benefit plans, the Company shall continue
               to provide the Executive and/or his eligible dependents with the
               same level of such coverage in effect prior to termination, on an
               unfunded basis, if necessary;

               (vi) the Company shall also pay to the Executive all legal fees
               and expenses incurred by the Executive in contesting or disputing
               any such termination or in seeking to obtain or enforce any right
               or benefit provided by this Agreement or in connection with any
               tax audit or proceeding to the extent attributable to the
               application of Section 4999 of the Code to any payment or benefit
               provided hereunder;

               (vii) the payments under this Subsection (e) are intended by the
               parties to be due and payable under the circumstances of a
               termination for the reasons set forth above whether or not such
               circumstances are preceded by a change in control of the Company.
               If, notwithstanding the intentions of the parties, it is asserted
               by any governmental agency, in any tax audit, administrative
               proceeding or otherwise, that any payments provided under this
               Section 5(e) (the ASeverance Payments@) are or will be subject to
               the tax (the "Excise Tax") imposed by Section 4999 of the Code
               and/or that a federal income tax deduction for amounts paid as
               Severance Payments will not be allowed to the Company for any
               year by reason of Section 28OG of the Code, the Executive may
               contest or refute such assertion with


                                      -14-
<PAGE>


               respect to the Excise Tax in any appropriate forum (the
               "Executive's Contest") and the Company shall diligently and
               vigorously contest or refute such assertion with respect to the
               disallowance of such deduction in all administrative proceedings
               and in the federal district court or the Tax Court, whichever
               shall have jurisdiction (the "Company's Contest"). The
               Executive's Contest and the Company's Contest shall be conducted
               and presented separately unless the Executive, in his discretion
               but with the consent of the Company, joins in the Company's
               Contest. In any event, the Executive shall be entitled to retain
               attorneys and other experts deemed necessary or appropriate by
               the Executive to the proper presentation of the Executive's
               Contest and shall not be compelled by the Company to compromise,
               settle or otherwise terminate the Executive's Contest without his
               written consent thereto. The Company and the Executive shall
               cooperate one with the other and each shall provide to the other
               copies of all documents relevant to or useful in connection with
               either the Executive's Contest or the Company's Contest as may
               reasonably be requested by the other. The Executive shall attend
               any hearing, deposition or other proceeding at which his
               attendance in person is material to the Company's Contest. The
               Company shall cause the appropriate authorized officer or
               officers of the Company to attend any hearing, deposition or
               other matter at which the Company's appearance is requested by
               any party. In the event that the Severance Payments are finally
               determined to be subject to the Excise Tax, then the Company
               shall pay to the Executive an additional payment (a "Gross-Up
               Payment") in an amount such that after payment by the Executive
               of all taxes (including any interest or penalties), including,
               without limitation, any income taxes (including any interest or
               penalties) and Excise Tax imposed on the Gross-Up


                                      -15-
<PAGE>

               Payment, the Executive retains an amount of the Gross-Up Payment
               equal to the Excise Tax imposed upon the Severance Payments; and

               (viii) The payments provided for in this Subsection (e), shall be
               made not later than the fifteenth day following the Date of
               Termination, provided, however, that if the amounts of such
               payments cannot be finally determined on or before such day, the
               Company shall pay to the Executive on such day an estimate, as
               determined in good faith by the Company, of the minimum amount of
               such payments and shall pay the remainder of such payments
               (together with interest at the rate provided in Section
               1274(b)(2)(B) of the Code) as soon as the amount thereof can be
               determined but in no event later than the thirtieth day after the
               Date of Termination provided that any Gross-Up Payment shall be
               made within thirty days of the final determination that the
               Severance Payments are subject to the Excise Tax. In the event
               that the amount of the estimated payments exceeds the amount
               subsequently determined to have been due, such excess shall
               constitute a loan by the Company to the Executive payable on the
               fifth day after demand by the Company (together with interest at
               the rate provided in Section 1274(b)(2)(B) of the Code).

          (f) For purposes of this Agreement Good Reason shall mean the
occurrence of any one of the following events:

               (i) a material breach by the Company of this Agreement,


                                      -16-
<PAGE>


               (ii) the Company's assignment to Executive of duties inconsistent
               in any material respect with his position (including status and
               reporting) or any other diminution of authority, duties or
               responsibilities, excluding any isolated action by the Company
               not taken in bad faith and which is remedied by the Company
               within 15 days after receipt of notice from the Executive,

               (iii) a Change of Control (as defined below), other than a Change
               of Control Transaction (as defined below) that was approved by a
               majority of the Continuing Directors (as defined below), or

               (iv) the relocation of the Executive's principal place of
               employment to a location more than 50 miles from his principal
               place of employment on the date of this Agreement (unless such
               relocation is closer to the Executive's principal residence).

          (g) For purposes of this Agreement, a Change of Control shall occur
if:

               (i) at any time less than 60% of the members of the Board of
               Directors shall be individuals who were either (x) Directors on
               the effective date of this Agreement or (y) individuals whose
               election, or nomination for election, was approved by a vote
               (including a vote approving a merger or other agreement providing
               for the membership of such individuals on the Board of Directors)
               of at least two-thirds of the Directors then still in office who
               were Directors on the effective date of this Agreement or who
               were so approved (the "Continuing Directors"); or

               (ii) the shareholders of the Corporation shall approve an
               agreement or plan providing for the Corporation to be merged,
               consolidated or otherwise combined with, or for all or
               substantially all its assets or stock to be acquired by, another
               corporation, as a consequence of which the former shareholders of
               the Corporation will own, immediately after such merger,
               consolidation, combination or acquisition, less than a majority
               of the Voting Power of such surviving or acquiring corporation or
               the parent thereof (a "Change of Control Transaction").

          (h) The Executive shall not be required to mitigate the amount of any
payment provided for in this Section 5 by seeking other employment or otherwise,
nor shall the amount of any payment provided for in this Section 5 be reduced by
any compensation earned by the Executive as the result of employment by another
employer, or otherwise.

          (i) In addition to all other amounts payable to the Executive under
this Section 5, the Executive shall be entitled to receive all benefits payable
to him under the Company's retirement savings plan and pension plan, if any, and
any other plan, program or arrangement relating to retirement, profit sharing,
or other benefits including, without limitation, any employee stock ownership
plan or any plan established as a supplement to any such plans. No amount
payable to the Executive under Subsection 5(e) shall be considered for any
benefit calculation or other purpose under the Company's pension plan, if any.


                                      -17-
<PAGE>


          6. Change of Control. In the event of a Change of Control, the Company
shall provide the Executive with the following benefits:

               (a)  in lieu of shares of common stock issuable upon exercise
of outstanding stock options ("Options"), if any, or any stock appreciation
rights ("SAR"), if any, whether or not such Options or SARs are vested or then
exercisable pursuant to their respective terms, granted to the Executive under
the Plan or another of the Company's stock option or stock appreciation rights
plans or otherwise (which Options and SARs shall be canceled upon the making of
the payment referred to below), the Executive shall receive, not later than the
fifteenth day following the date of the Change of Control, an amount in cash
equal to the product of (x) the difference (to the extent that such difference
is a positive number) obtained by subtracting the per share exercise price of
each Option and each SAR held by the Executive, whether or not then fully
exercisable, from the closing price of the Common Stock (on the date of the
Change of Control) as reported on the National Association of Securities Dealers
Automatic Quotation System/National Market System or such quotation system or
stock exchange as the Common Stock is then listed or principally traded (or if
not traded on the date of the Change of Control, the closing price on the next
preceding business day on which the Common Stock traded and in the event that
there is no established trading market for the Common Stock, the per share
exercise price shall be subtracted from the fair market value of the Common
Stock on the date of the Change of Control as determined in good faith by the
Board of Directors of the Company and approved by an independent accounting
firm), and (y) the number of shares of Common Stock covered by each such Option
or SAR;


                                      -18-
<PAGE>


               (b)  the Company shall remove all restrictions on vesting and
any and all forfeiture provisions or repurchase options applicable to any shares
of restricted stock held by the Executive shall automatically lapse and be of no
further force or effect.

          7. Retirement. Nothing contained in this Agreement shall be deemed to
limit the Executive's ability to retire for any reason and to receive benefits
under the Company's retirement policies and pension plan for salaried employees,
if any and to thereby receive all benefits for which he is eligible under such
plans and any other plan, program or arrangement relating to retirement.

          8. Indemnification.

               (a)  The Company shall indemnify and hold harmless to the
fullest extent not prohibited by law, as the same exists or may hereinafter be
amended, interpreted or implemented (but, in the case of any amendment, only to
the extent that such amendment permits the Company to provide broader
indemnification rights than are permitted the Company to provide prior to such
amendment), each person who was or is made a party or is threatened to be made a
party to or is otherwise involved in (as a witness or otherwise) any threatened,
pending or completed action, suit, or proceeding, whether civil, criminal,
administrative or investigative and whether or not by or in the right of the
Company or otherwise, (hereinafter, a "proceeding") by reason of the fact that
he or she, or a person of whom he or she is the heir, executor, or
administrator, is or was a director or officer of the Company or is or was
serving at the request of the Company as a director, officer or trustee of
another Company or of a partnership, joint venture, trust or other enterprise
(including, without limitation, service with respect to employee


                                      -19-
<PAGE>


benefit plans), or where the basis of such proceeding is any alleged action or
failure to take any action by such person while acting in an official capacity
as a director or officer of the Company or in any other capacity on behalf of
the Company while such person is or was serving as a director or officer of the
Company, against all expenses, liability and loss, including but not limited to
attorneys' fees, judgments, fines, excise taxes or penalties and amounts paid or
to be paid in settlement whether with or without court approval, actually
incurred or paid by such person in connection therewith.

               (b)  Notwithstanding the foregoing, except as provided in
Section 8(f) below, the Company shall indemnify any such person seeking
indemnification in connection with a proceeding (or part thereof) initiated by
such person only if such proceeding (or part thereof) was authorized by the
Board of Directors of the Company.

               (c)  Subject to the limitation set forth above concerning
proceedings initiated by the person seeking indemnification, the right to
indemnification conferred in this Section 8 shall be a contract right and shall
include the right to be paid by the Company the expenses incurred in defending
any such proceeding (or part thereof) or in enforcing his or her rights under
this Section 8 in advance of the final disposition thereof promptly after
receipt by the Company of a request therefor stating in reasonable detail the
expenses incurred; provided, however, that to the extent required by law, the
payment of such expenses incurred by a director or officer of the Company in
advance of the final disposition of a proceeding shall be made only upon receipt
of an undertaking, by or on behalf of such person, to repay all amounts so
advanced if and to the extent it shall ultimately be determined by a court that
he or she is not entitled to be indemnified by the Company under this Section 8,
or in the case of a criminal action, the majority


                                      -20-
<PAGE>


of the Board of Directors so determines that he or she is not entitled to be
indemnified by the Company, or otherwise.

               (d)  The right to indemnification and advancement of expenses
provided herein shall continue as to a person who has ceased to be a director or
officer of the Company or to serve in any of the other capacities described
herein, and shall inure to the benefit of the heirs, executors and
administrators of such person.

               (e)  Any dispute related to the right to indemnification,
contribution or advancement of expenses as provided under this Section 8, except
with respect to indemnification for liabilities arising under the Securities Act
of 1933, that the Company has undertaken to submit to a court for adjudication,
shall be decided only by arbitration as provided in Section 13 of this
Agreement.

               (f)  The Company shall reimburse an indemnified person or his
representative for the expenses (including attorneys' fees and disbursements)
incurred in successfully prosecuting or defending any arbitration pursuant to
Section 13 of this Agreement.

               (g)  The right to indemnification and the payment of expenses
incurred in defending a proceeding in advance of a final disposition conferred
in this Section 8 and the right to payment of expenses conferred in Section
12(h) shall not be deemed exclusive of any other rights to which those seeking
indemnification or advancement of expenses hereunder may be entitled under any
Bylaw, agreement, vote of shareholders, vote of directors or otherwise, both as
to actions in his or her official capacity and as to actions in any other
capacity while holding that office, the Company having the express authority to
enter into such agreements or arrangements as the Board of Directors deems
appropriate for the indemnification of and advancement of


                                      -21-
<PAGE>


expenses to present or future directors and officers as well as employees,
representatives or agents of the Company in connection with their status with or
services to or on behalf of the Company or any other Company, partnership, joint
venture, trust or other enterprise, including any employee benefit plan, for
which such person is serving at the request of the Company.

               (h)  The Company may create a fund of any nature which may,
but need not be, under the control of a trustee, or otherwise secure or insure
in any manner its indemnification obligations, including its obligation to
advance expenses, whether arising under or pursuant to this Section 8 or
otherwise.

               (i)  The Company may purchase and maintain insurance on behalf
of any person who is or was a director or officer or representative of the
Company, or is or was serving at the request of the Company as a representative
of another Company, partnership, joint venture, trust or other enterprise,
against any liability asserted against such person and incurred by such person
in any such capacity, or arising out of his or her status as such, whether or
not the Company has the power to indemnify such person against such liability
under the laws of this or any other state.

          Neither the modification, amendment, alteration or repeal of this
Section 8 or any of its provisions nor the adoption of any provision
inconsistent with this Section 8 or any of its provisions shall adversely affect
the rights of any person to indemnification and advancement of expenses existing
at the time of such modification, amendment, alteration or repeal or the
adoption of such inconsistent provision.

          9. Non-Competition. During the term of this Agreement and for two
years after the Date of Termination, the Executive shall refrain from competing
with the Company or


                                      -22-
<PAGE>

any subsidiary of the Company except with the Company's prior written consent.
The phrase "refrain from competing with the Company or any subsidiary of the
Company" shall mean that the Executive will not engage, directly or indirectly
(including, by way of example only, as a principal, partner, venturer, employee
or agent) nor have any direct or indirect interest in any enterprise (a
"Competing Enterprise") which competes with the Company or any subsidiary
thereof by engaging in the online informational and transactional services
business or in substantial and direct competition with any other business
operation actively conducted by the Company or its subsidiaries at the Date of
Termination. It is agreed that the foregoing provisions shall not restrict the
Executive from either (i) being a director of or having any investments or other
interests in an enterprise which is not a competing enterprise, or (ii) having
any investments in any competing enterprise the stock of which is listed on a
national securities exchange or traded publicly over-the-counter so long as such
investment does not give the Executive more than five percent (5%) of the voting
stock of such enterprise. Provided further that if the Executive's employment
hereunder is terminated pursuant to Section 5(e) and the Executive provides a
written waiver of the Lump Sum Payment, the Executive shall be automatically
released from the limitations imposed by this Section 9 and this Section shall
be of no force and effect.

          10. Non-Solicitation of Customers and Suppliers. Employee agrees that
during his employment with the Company he shall not, directly or indirectly,
solicit the trade of, or trade with, any customer, prospective customer,
supplier, or prospective supplier of the Company for any business purpose other
than for the benefit of the Company. Employee further agrees that for two (2)
years following termination of his employment with the Company, including
without limitation termination by the Company for cause or without cause,
Employee shall not, directly or


                                      -23-
<PAGE>


indirectly, solicit the trade of, or trade with, any customers or suppliers, or
prospective customers or suppliers, of the Company. Provided further that if the
Executive's employment hereunder is terminated pursuant to Section 5(e) and the
Executive provides a written waiver of the Lump Sum Payment, the Executive shall
be automatically released from the limitations imposed by this Section 10 and
this Section shall be of no force and effect.

          11. Non-Solicitation of Employees. Employee agrees that, during his
employment with the Company and for two (2) years following termination of
Employee's employment with the Company, including without limitation termination
by the Company for cause or without cause, Employee shall not, directly or
indirectly, solicit or induce, or attempt to solicit or induce, any employee of
the Company to leave the Company for any reason whatsoever, or hire any employee
of the Company. Provided further that if the Executive's employment hereunder is
terminated pursuant to Section 5(e) and the Executive provides a written waiver
of the Lump Sum Payment, the Executive shall be automatically released from the
limitations imposed by this Section 11 and this Section shall be of no force and
effect.

          12. Confidentiality and Inventions. The Executive agrees:
(a) To keep secret all confidential matters of the Company and its subsidiaries
and affiliates and not to disclose them to anyone outside the Company or its
subsidiaries and affiliates, either during or after his employment with the
Company, except with the Company's prior written consent or as required by law;

               (b)  To deliver promptly to the Company on termination of
employment of the Executive by the Company all memoranda, notes, records,
reports and other documents (and all copies thereof) with respect to any such
confidential matters and other proprietary


                                      -24-
<PAGE>


information (such as customers lists, suppliers lists, etc.) which the Executive
may then possess or have under his control (For purposes of this Section 12, all
information which is not publicly available shall be deemed to be confidential
and covered by the foregoing provisions);

               (c)  He will promptly and fully disclose to the Company or
such officer or other agent as may be designated by the Company any and all
inventions made or conceived by Executive (whether made solely by Executive or
jointly with others) during employment with the Company (i) which are along the
line of the business, work or investigations of the Company, or (ii) which
result from or are suggested by any work which Executive may do for or on behalf
of the Company; and

               (d)  He will assist the Company and its nominees during and
subsequent to such employment in every proper way (entirely at its or their
expense) to obtain for its or their own benefit patents for such inventions in
any and all countries; the said inventions, without further consideration other
than such salary as from time to time may be paid to him by the Company as
compensation for his services in any capacity, shall be and remain the sole and
exclusive property of the Company or is nominee whether patented or not; and

               (e)  He will keep and maintain adequate and current written
records of all such inventions, in the form of but not necessarily limited to
notes, sketches, drawings, or reports relating thereto, which records shall be
and remain the property of and available to the Company at all times.

               (f)  Promptly upon termination of his employment, he will
disclose to the Company, or to such officer or other agent as may be designated
by the Company, all inventions which have been partly or wholly conceived,
invented or developed by him for which


                                      -25-
<PAGE>


applications for patents have not been made and will thereafter execute all such
instruments of the character hereinbefore referred to, and will take such steps
as may be necessary to secure and assign to the Company the exclusive rights in
and to such inventions and any patents that may be issued thereon any expense
therefor to be borne by the Company.

               (g)  He will not at any time aid in attacking the patentability,
scope, or validity of any invention to which the provisions of subparagraphs (c)
through (f), above, apply.

          In the event that (i) Executive institutes any legal action to enforce
his rights under, or to recover damages for breach of this agreement, or (ii)
the Company institutes any action to avoid making any payments due to Executive
under this agreement, Executive, if he is the prevailing party, shall be
entitled to recover from the Company any actual expenses for attorney's fees and
other disbursements incurred by him in relation thereto.

          13.  Arbitration. Any disputes hereunder shall be settled as follows:

               (a)  Election Of Arbitration. At the option of either party, any
and all disputes or controversies whether of law or fact and of any nature
whatsoever arising from or respecting this Agreement shall be decided by
arbitration by the American Arbitration Association in accordance with the rules
and regulations of that Association.

               (b)  Selection Of Arbitrators. The arbitrators shall be selected
as follows: In the event the Company and Executive agree on one arbitrator, the
arbitration shall be conducted by such arbitrator. In the event the Company and
Executive do not so agree, the Company and Executive shall each select one
independent, qualified arbitrator, and the two arbitrators so selected shall
select the third arbitrator. The Company reserves the right to object to any
individual arbitrator who shall be employed by or affiliated with a competing
organization.


                                      -26-
<PAGE>


               (c)  Conduct Of Arbitration. Arbitration shall take place in
Stamford, Connecticut or any other location mutually agreeable to the parties.
Reasonable notice of the time and place of arbitration shall be given to all
persons other than the parties as shall be required by law, and such persons or
their authorized representatives shall have the right to attend and/or
participate in all the arbitration hearings in such manner as the law shall
require.

               (d)  Secrecy Of Proceedings. At the request of either party,
arbitration proceedings will be conducted in the utmost secrecy; in such case
all documents, testimony and records shall be received, heard and maintained by
the arbitrators in secrecy under seal, available for the inspection only of the
Company or Executive and their respective attorneys and their respective
experts, who shall agree in advance and in writing to receive all such
information confidentially and to maintain such information in secrecy until
such information shall become generally known.

               (e)  Relief. The arbitrators, who shall act by majority vote,
shall be able to award damages, with or without an accounting and costs. The
decree or judgment of an award rendered by the arbitrators may be entered in any
court having jurisdiction thereof.

          14. Notices. All notices and other communications which are required
or may be given under this Agreement shall be in writing and shall be delivered
personally or by registered or certified mail addressed to the party concerned
at the following addresses:

                       If to the Company:

                       SmartServ Online, Inc.
                       Metro Center
                       One Station Place
                       Stamford, CT 06902


                                      -27-
<PAGE>

                       If to the Executive:

                       Mr. Sebastian E. Cassetta
                       7 Morningside Lane
                       Westport, CT  06880

                       With a copy to:

                       Stephen M. Cohen, Esq.
                       Buchanan Ingersoll Professional Corporation
                       Eleven Penn Center, 14th Floor
                       1835 Market Street
                       Philadelphia, PA  19103-2985

or to such other address as shall be designated by notice in writing to the
other party in accordance herewith. Notices and other communications hereunder
shall be deemed effectively given when personally delivered, or, if sent by
overnight courier, upon receipt, or, if mailed, 48 hours after deposit in the
United States first class mail, postage prepaid.

          15. Miscellaneous.

               (a)  This Agreement supersedes all prior agreements,
arrangements and understandings, written or oral, relating to the subject matter
hereof, without limitation, including the Employment Agreement.

               (i) This Arrangement shall inure to the benefit of the
               Executive's heirs, representatives or estate to the extent stated
               herein.

               (ii) The Company shall require any successor (whether direct or
               indirect, by purchase, merger, consolidation or otherwise) to all
               or substantially all of the


                                      -28-
<PAGE>


               business or assets of the Company, by agreement in form and
               substance satisfactory to the Executive, expressly to assume and
               agree to perform this Agreement in the same manner and to the
               same extent that the Company would be required to perform if no
               such succession had taken place. As used in this Agreement,
               "Company" shall mean the Company as defined in the preamble to
               this Agreement and any successor to its business or assets which
               executes and delivers the agreement provided for in this
               Subsection 15 (b) (ii) or which otherwise becomes bound by all
               the terms and provisions of this Agreement by operation of law.

               (iii) This Agreement may be amended, modified, superseded,
               canceled, renewed or extended and the terms or covenants hereof
               may be waived, only by a written instrument executed by both of
               the parties hereto, or in the case of a waiver, by the party
               waiving compliance. The failure of either party at any time or
               times to require performance of any provisions hereof shall in no
               manner affect the right at a later time to enforce such
               provisions thereafter. No waiver by either party of the breach of
               any term or covenant contained in this Agreement, whether by
               conduct or otherwise, in any one or more instances, shall be
               deemed to be, or construed as, a further or continuing waiver of
               any such breach or a waiver of the breach of any other term or
               covenant contained in this Agreement.

               (iv) In the event any one or more of the covenants, terms or
               provisions contained in this Agreement shall be invalid, illegal
               or unenforceable in any respect,


                                      -29-
<PAGE>


               the validity of the remaining covenants, terms and provisions
               contained herein shall be in no way affected, prejudiced or
               disturbed thereby.

               (v) This Agreement is personal in nature and neither of the
               parties hereto shall, without the consent of the other, assign or
               transfer this Agreement or any rights or obligations hereunder,
               except as provided in Subsection 15(b) above. Without limiting
               the foregoing, the Executive's right to receive payments
               hereunder shall not be assignable or transferable, whether by
               pledge, creation of a security interest or otherwise, other than
               a transfer by his will or by the laws of descent or distribution,
               and in the event of any attempted assignment or transfer contrary
               to this Subsection 15(e) the Company shall have no liability to
               pay any amount so attempted to be assigned or transferred.

               (vi) This Agreement shall be governed by laws of the State of
               Connecticut, without regard to its choice of law provisions.

          IN WITNESS WHEREOF, the parties have caused this Agreement to be
executed and delivered as of the date first above written.

ATTEST:                                 SMARTSERV ONLINE, INC:


By:  ____________________________       By:  __________________________________

     ____________________________            __________________________________


WITNESS:                                EXECUTIVE:


By:  ____________________________       By:  __________________________________

     ____________________________            __________________________________
                                                    Sebastian E. Cassetta


                                      -30-

                            SMARTSERV ONLINE, INC.
                       RESTRICTED STOCK PURCHASE AGREEMENT


         THIS AGREEMENT is made as of December 29, 1998 between SmartServ
Online, Inc., a Delaware corporation (the "Company"), and Sebastian E. Cassetta
("Purchaser").

         WHEREAS Purchaser is an employee of the Company whose continued
affiliation with the Company is considered to be important for the Company's
continued growth; and

         WHEREAS in order to provide Purchaser an opportunity to acquire an
equity interest in the Company as an incentive for Purchaser to continue to
participate in the affairs of the Company, the Company is willing to sell to
Purchaser and Purchaser desires to purchase shares of Common Stock according to
the terms and conditions hereof;

         THEREFORE, the parties agree as follows:

         1. PURCHASE AND SALE OF STOCK. Subject to the terms and conditions of
this Agreement, the Company hereby agrees to sell to Purchaser and Purchaser
agrees to purchase from the Company 618,239 shares of the Company's Common Stock
(the "Stock") at a price of $2.19885 per share (the "Per Share Purchase Price"),
for an aggregate purchase price of $1,359,414.83. (The Per Share Purchase Price
being equal to 110% of the fair market value of the Stock as determined by the
average of the high and low sales price for the Stock for the 30 trading days
immediately preceding the date of this Agreement.) The purchase price for the
Stock shall be paid by a non-recourse promissory note (the "Note") in the form
attached hereto as Exhibit A, in the amount of $1,359,414.83. The Note shall be
secured by pledge of the Stock and Purchaser shall be required to execute and
deliver a Security Agreement in the form attached hereto as Exhibit B (the
"Security Agreement"). If during the time that the Note remains outstanding, the
Company sells shares of the Company's Common Stock or other securities
convertible into the Company's Common Stock, pursuant to a Change of Control
Transaction (as defined below) at a price per share less than the Per Share
Purchase Price the aggregate principal amount of the Note shall be automatically
reduced to an amount equal the number of shares of Stock multiplied by the per
share price at which such securities are to be sold in the Change of Control
Transaction (the "Adjusted Principal Amount"). Furthermore, if the Company shall
sell shares of the Company's Common Stock or other securities convertible into
the Company's Common Stock in a private placement, or one or more related
private placements (a "Private Placement"), within six (6) months of this
Agreement for an aggregate purchase price in excess of $1,000,000, then the
number of shares issued pursuant to this Agreement shall automatically be
adjusted (the "Adjustment") in order to ensure that immediately following such


                                      -1-
<PAGE>


Private Placement the Purchaser shall retain nine percent (9%) of the
outstanding shares of the Company's Common Stock and other securities
convertible into the Company's Common Stock on a fully diluted basis. The number
of shares of the Company's Common Stock issued pursuant to the Adjustment (the
"Additional Shares") shall be set forth on Schedule 1 attached hereto and shall
be subject to the same terms and conditions as the Stock and each reference
herein to the Stock shall include the Additional Shares, to the extent
appropriate.

         2.       REPURCHASE OPTION, PUT OPTION AND RELEASE OF SHARES.

                  (a)      REPURCHASE OPTION AND PUT OPTION.

                           (i) In the event of any voluntary or involuntary
                           termination of Purchaser's employment with the
                           Company (including as a result of death but excluding
                           Purchaser's termination of employment without Cause
                           (as defined below) or for Good Reason (as defined
                           below)) before all shares of the Stock are released
                           from the Company's repurchase option under Section
                           2(b) below, the Company shall, upon the date of such
                           termination (as reasonably fixed and determined by
                           the Company) have an irrevocable, exclusive option
                           for a period of twelve (12) months from such date to
                           repurchase all or any portion of the Stock which has
                           not been released from the repurchase option
                           described in this Section 2 (the "Repurchase Option")
                           at the time of such termination at the original
                           purchase price per share. The Repurchase Option shall
                           be exercised by the Company by written notice to
                           Purchaser or his/her executor and, at the Company's
                           option, (A) by delivery to Purchaser or his/her
                           executor with such notice of a check in the amount of
                           the aggregate repurchase price for the Stock being
                           repurchased, (B) by cancellation by the Company of an
                           amount of Purchaser's indebtedness to the Company
                           equal to the aggregate repurchase price for the Stock
                           being repurchased, or (C) by a combination of (A) and
                           (B) so that the combined payment and cancellation of
                           indebtedness equals such aggregate repurchase price.
                           Upon delivery of such notice and the payment of the
                           aggregate repurchase price in any of the ways
                           described above, the Company shall become the legal
                           and beneficial owner of the Stock being repurchased
                           and all rights and interests therein or relating
                           thereto, and the Company shall have the right to
                           retain and transfer to its own name the number of
                           shares of the Stock being repurchased by the Company.

                           (ii) If Purchaser's employment with the Company is
                           terminated (A) by the Company other than for Cause,
                           (B) as a result of Purchaser's death or Disability
                           (as defined below) or (C) by Purchaser for Good
                           Reason, Purchaser or his/her executor shall have the
                           right to cause the Company to repurchase all Stock at
                           the original purchase price per share (the "Put


                                      -2-
<PAGE>


                           Option"). The Put Option shall be exercised by
                           Purchaser by written notice to the Company delivered
                           within sixty (60) days of such termination. The
                           repurchase price shall be paid at the Company's
                           option, (A) by delivery to Purchaser or his/her
                           executor within ninety (90) days a check in the
                           amount of the aggregate repurchase price for the
                           Stock being repurchased, (B) by cancellation by the
                           Company of an amount of Purchaser's indebtedness to
                           the Company equal to the aggregate repurchase price
                           for the Stock being repurchased, or (C) by a
                           combination of (A) and (B) so that the combined
                           payment and cancellation of indebtedness equals such
                           aggregate repurchase price. Upon payment of the
                           aggregate repurchase price in any of the ways
                           described above, the Company shall become the legal
                           and beneficial owner of the Stock being repurchased
                           and all rights and interests therein or relating
                           thereto, and the Company shall have the right to
                           retain and transfer to its own name the number of
                           shares of the Stock being repurchased by the Company.

                  (b)      RELEASE OF SHARES FROM REPURCHASE OPTION.

                           (i) Subject to Section 2(b)(ii), 1/36th of the Stock
                           shall be released from the Company's Repurchase
                           Option on the one-month anniversary of this
                           Agreement, and an additional 1/36th of the Stock
                           shall be released on each monthly anniversary of such
                           date thereafter until all shares of the Stock have
                           been released; provided in each case that there has
                           not been any voluntary or involuntary termination
                           prior to each such date of release.

                           (ii) Notwithstanding Section 2(b)(i), all of the
                           stock shall be released from the Company's Repurchase
                           Option in the event that (A) Purchaser terminates his
                           employment for Good Reason (as defined below), (B)
                           the Company terminates the Purchaser's employment
                           with the Company without cause or (C) there is a
                           Change of Control (as defined below)..

                  (c)      CERTAIN DEFINITIONS

                           (i) For purposes of this Agreement, "Cause" shall
                           mean termination of the Purchaser by the Company
                           upon:

                                    (A) the willful and continued failure by the
                                    Executive to substantially perform his
                                    duties with the Company (other than any such
                                    failure resulting from his incapacity due to
                                    physical or mental illness), after a written
                                    demand for substantial performance is
                                    delivered to the Executive by the Board of
                                    Directors which specifically identifies the
                                    manner in which the Board of Directors
                                    believes that the Executive has not
                                    substantially performed his


                                      -3-
<PAGE>


                                    duties, and which failure has not been cured
                                    within thirty days after such written
                                    demand; or

                                    (B) the willful and continued engaging by
                                    the Executive in conduct which is
                                    demonstrably and materially injurious to the
                                    Company, monetarily or otherwise.

                           For purposes of this Subsection (c)(i), no act, or
                           failure to act, on the Executive's part shall be
                           considered "willful" unless done, or omitted to be
                           done, by the Executive in bad faith and without
                           reasonable belief that such action or omission was in
                           the best interest of the Company. Notwithstanding the
                           foregoing, the Executive shall not be deemed to have
                           been terminated for Cause unless and until there
                           shall have been delivered to him a copy of a
                           resolution duly adopted by the affirmative vote of
                           not less than 51% of the entire membership of the
                           Board of Directors at a meeting of the Board of
                           Directors called and held for that purpose (after
                           reasonable notice to the Executive and an opportunity
                           for the Executive, together with his counsel, to be
                           heard before the Board of Directors), finding that in
                           the good faith opinion of the Board of Directors the
                           Executive was guilty of conduct set forth above in
                           clauses (A) or (B) of the first sentence of this
                           Subsection (c)(i) and specifying the particulars
                           thereof in detail.

                           (ii) For purposes of this Agreement "Change of
                           Control" shall mean Change of Control shall occur if:
                           (i) at any time less than 60% of the members of the
                           Board of Directors shall be individuals who were
                           either (x) Directors on the effective date of this
                           Agreement or (y) individuals whose election, or
                           nomination for election, was approved by a vote
                           (including a vote approving a merger or other
                           agreement providing for the membership of such
                           individuals on the Board of Directors) of at least
                           two-thirds of the Directors then still in office who
                           were Directors on the effective date of this
                           Agreement or who were so approved (the "Continuing
                           Directors"); or (ii) the shareholders of the
                           Corporation shall approve an agreement or plan
                           providing for the Corporation to be merged,
                           consolidated or otherwise combined with, or for all
                           or substantially all its assets or stock to be
                           acquired by, another corporation, as a consequence of
                           which the former shareholders of the Corporation will
                           own, immediately after such merger, consolidation,
                           combination or acquisition, less than a majority of
                           the Voting Power of such surviving or acquiring
                           corporation or the parent thereof (a "Change of
                           Control Transaction"). (iii) For purposes of this
                           Agreement, "Disability" shall mean that Purchaser, at
                           the time notice of termination is given, has been
                           unable to substantially perform his/her duties under
                           this Agreement for a period of


                                      -4-
<PAGE>


                           not less than four (4) consecutive months as the
                           result of his/her incapacity due to physical or
                           mental illness.

                           (iv) For purposes of this Agreement, "Good Reason"
                           shall mean the termination of employment by the
                           Executive upon the occurrence of any one of the
                           following events: (i) a material breach by the
                           Company of the Employment Agreement (defined below),
                           (ii) the Company's assignment to Executive of duties
                           inconsistent in any material respect with his
                           position (including status and reporting) or any
                           other diminution of authority, duties or
                           responsibilities, excluding an isolated action by the
                           Company not taken in bad faith and which is remedied
                           by the Company within 15 days after receipt of notice
                           from the Executive, (iii) a Change of Control, other
                           than a Change of Control Transaction that was
                           approved by a majority of the Continuing Directors,
                           or (iv) the relocation of the Executive's principal
                           place of employment to a location more than 50 miles
                           from his principal place of employment on the date of
                           the Employment Agreement (defined below)(unless such
                           relocation is closer to the Executive's Principal
                           residence).

                           (v) For the purposes of this Agreement, "Employment
                           Agreement" shall mean that certain amended and
                           restated employment agreement by and between the
                           Purchaser and the Company dated as of January 1,
                           1999.

                           (vi) This Agreement shall not confer upon Purchaser
                           any right with respect to employment by the Company,
                           nor shall it interfere with or affect in any manner
                           the right or power of the Company, or a parent or
                           subsidiary of the Company, to terminate Purchaser's
                           employment or consulting relationship with the
                           Company, which right is hereby reserved, subject to
                           the provisions of the Employment Agreement.

         3. STOCK SPLITS, ETC. If, from time to time during the term of this
Agreement: (i) There is any stock dividend or liquidating dividend of cash
and/or property, stock split or other change in the character or amount of any
of the outstanding securities of the Company; or (ii) there is any
consolidation, merger or sale of all, or substantially all, of the assets of the
Company; then, in such event, any and all new, substituted or additional
securities or other property to which Purchaser is entitled by reason of
Purchaser's ownership of the Stock shall be immediately subject to this
Agreement and be included in the word "Stock" for all purposes with the same
force and effect as the shares of Stock currently subject to the Repurchase
Option and other terms of this Agreement. While the aggregate repurchase price
payable upon execution of the Repurchase Option shall remain the same after each
such event, the repurchase price per share of Stock shall be appropriately
adjusted.


                                      -5-
<PAGE>


         4. RESTRICTION ON TRANSFER. Purchaser shall not, except as contemplated
         by the Security Agreement, sell, transfer, pledge, hypothecate or
         otherwise dispose of any shares of the Stock which remain subject to
         the Repurchase Option. The Company shall not be required (i) to
         transfer on its books any shares of Stock which shall have purportedly
         been sold or transferred in violation of any of the provisions set
         forth in this Agreement, or (ii) to treat as owner of such shares or to
         accord the right to vote as such owner or to pay dividends to any
         purported transferee to whom such shares shall have been purportedly
         transferred.

         5.       REGISTRATION RIGHTS

                  (a) Piggy Back Registration Rights. If at any time the Company
                  shall determine to register for its own account or the account
                  of others under the Securities Act of 1933, as amended (the
                  "Securities Act") any of its equity securities, other than on
                  Form S-8 or Form S-4 or their then equivalents relating to
                  shares of Common Stock to be issued solely in connection with
                  any acquisition of any entity or business or shares of Common
                  Stock issuable in connection with stock option or other
                  employee benefit plans, it shall send to the Purchaser written
                  notice of such determination and, if within 15 days after
                  receipt of such notice, the Purchaser shall so request in
                  writing, the Company shall use its best efforts to include in
                  such registration statement all or any part of the Stock not
                  then subject to the Repurchase Option the Purchaser requests
                  to be registered, except that if, in connection with any
                  offering involving an underwriting of the Company's Common
                  Stock to be issued by the Company, the managing underwriter
                  shall impose a limitation on the number of shares of such
                  Common Stock which may be included in the registration
                  statement because, in its judgment, such limitation is
                  necessary to effect an orderly public distribution, then the
                  Company shall be obligated to include in such registration
                  statement only such limited portion of the Stock with respect
                  to which the Purchaser has requested inclusion hereunder. Any
                  exclusion of the Stock shall be made PRO RATA among the all
                  holders of the Company's Common Stock with similar
                  registration rights seeking to include such shares, in
                  proportion to the number of such shares sought to be included
                  by such holders. No incidental right under this Section 5(a)
                  shall be construed to limit any registration required under
                  Section 5(b). The obligations of the Company under this
                  Section 5(a) may be waived at any time upon the written
                  consent of the Purchaser and shall expire on the 6th
                  anniversary of this Agreement.

                  (b) S-3 Registration Rights. In addition to the rights
                  provided the Purchaser and other holders of the Company's
                  Common Stock with registration rights in Section 5(a) above,
                  if the registration of the Company's Common Stock under the
                  Securities Act can be effected on Form S-3 (or any similar
                  form promulgated by the Commission that permits secondary
                  offerings of securities), then upon the written request of the
                  Purchaser, the Company will, as expeditiously as possible,



                                      -6-
<PAGE>

                  use its best efforts to effect qualification and registration
                  under the Securities Act on Form S-3 of all or such portion of
                  the Stock as the Purchaser shall specify; provided, however,
                  that the Company shall not be required to effect more than one
                  registration during any 12-month period pursuant to this
                  Section 5(b).

                  (d) The Company will use its best efforts to maintain the
                  effectiveness for up to 90 days (or such shorter period of
                  time as the underwriters need to complete the distribution of
                  the registered offering, or one year in the case of a "shelf"
                  registration statement on Form S-3) of any registration
                  statement pursuant to which any of the Stock is being offered,
                  and from time to time will amend or supplement such
                  registration statement and the prospectus contained therein to
                  the extent necessary to comply with the Securities Act and any
                  applicable state securities statute or regulation. The Company
                  will also provide the Purchaser with as many copies of the
                  prospectus contained in any such registration statement as he
                  may reasonably request.

         6.       RESTRICTIVE LEGENDS AND STOP-TRANSFER ORDERS.

                  (a) LEGENDS. The share certificate evidencing the Stock issued
                  hereunder shall be endorsed with the following legends (in
                  addition to any legends required under applicable state
                  securities laws):

                  THE SHARES REPRESENTED BY THIS CERTIFICATE HAVE BEEN ACQUIRED
                  FOR INVESTMENT AND NOT WITH A VIEW TO, OR IN CONNECTION WITH,
                  THE SALE OR DISTRIBUTION THEREOF. NO SUCH SALE OR DISPOSITION
                  MAY BE EFFECTED WITHOUT AN EFFECTIVE REGISTRATION STATEMENT
                  RELATED THERETO OR AN OPINION OF COUNSEL SATISFACTORY TO THE
                  COMPANY THAT SUCH REGISTRATION IS NOT REQUIRED UNDER THE
                  SECURITIES ACT OF 1933.

                  THE SHARES REPRESENTED BY THIS CERTIFICATE MAY BE TRANSFERRED
                  ONLY IN ACCORDANCE WITH THE TERMS OF AN AGREEMENT BETWEEN THE
                  COMPANY AND THE SHAREHOLDER, A COPY OF WHICH IS ON FILE WITH
                  THE SECRETARY OF THE COMPANY.

                  (b) STOP-TRANSFER NOTICES. Purchaser agrees that, in order to
                  ensure compliance with the restrictions referred to herein,
                  the Company may issue appropriate "stop transfer" instructions
                  to its transfer agent, if any, and that, if the Company
                  transfers its own securities, it may make appropriate
                  notations to the same effect in its own records.


                                      -7-
<PAGE>


         7. PURCHASER'S REPRESENTATIONS AND COVENANTS. In connection with the
purchase of the Stock, Purchaser hereby represents and warrants to the Company
as follows:

                  (a) INVESTMENT INTENT; CAPACITY TO PROTECT INTERESTS.
                  Purchaser is purchasing the Stock solely for Purchaser's own
                  account for investment and not with a view to or for sale in
                  connection with any distribution of the Stock or any portion
                  thereof and not with any present intention of selling,
                  offering to sell or otherwise disposing of or distributing the
                  Stock or any portion thereof. Purchaser also represents that
                  the entire legal and beneficial interest of the Stock is being
                  purchased, and will be held, for Purchaser's account only, and
                  neither in whole or in part for any other person. Purchaser
                  either (i) has a pre-existing business or personal
                  relationship with the Company or at least one of its officers,
                  directors or controlling persons, or (ii) by reason of
                  Purchaser's business or financial experience (or the business
                  or financial experience of Purchaser's professional advisors
                  who are unaffiliated with and who are not compensated by the
                  Company or any affiliate or selling agent of the Company,
                  directly or indirectly), can be reasonably assumed to have the
                  capacity to evaluate the merits and risks of an investment in
                  the Company and to protect Purchaser's own interests in
                  connection with this transaction.

                  (b) RESIDENCE. Purchaser's principal residence is within the
                  State of Connecticut and is located at the address indicated
                  beneath Purchaser's signature below.

                  (c) INFORMATION CONCERNING COMPANY. Purchaser has discussed
                  the Company and its plans, operations and financial condition
                  with the Company's officers and has received all such
                  information as Purchaser has deemed necessary and appropriate
                  to enable Purchaser to evaluate the financial risk inherent in
                  making an investment in the Stock. Purchaser has received
                  satisfactory and complete information concerning the business
                  and financial condition of the Company in response to all
                  inquiries in respect thereof.

                  (d) ECONOMIC RISK. Purchaser realizes that the purchase of the
                  Stock will be a highly speculative investment and involves a
                  high degree of risk. Purchaser is able, without impairing
                  Purchaser's financial condition, to hold the Stock for an
                  indefinite period of time and to suffer a complete loss on
                  Purchaser's investment.

                  (e)      RESTRICTED SECURITIES. Purchaser understands and
                  acknowledges that:

                           (i) The Stock has not been registered under the
                           Securities Act of 1933, as amended, in reliance upon
                           a specific exemption therefrom, which


                                      -8-
<PAGE>


                           exemption depends upon, among other things, the bona
                           fide nature of Purchaser's investment intent as
                           expressed herein.

                           (ii) The Stock must be held indefinitely unless it is
                           subsequently registered under the Securities Act or
                           unless an exemption from such registration is
                           otherwise available. In addition, Purchaser
                           understands that the certificate evidencing the Stock
                           will be imprinted with a legend which prohibits the
                           transfer of the Stock unless it is registered or such
                           registration is not required in the opinion of
                           counsel satisfactory to the Company.

                  (f) DISPOSITION UNDER RULE 144. Purchaser understands that:

                           (i) The shares of Stock are restricted securities
                           within the meaning of Rule 144 promulgated under the
                           Securities Act; that the exemption from registration
                           under Rule 144 will not be available in any event for
                           at least one (1)) year from the date of payment of
                           the Note (or the applicable portion thereof relating
                           to such shares of Stock), and even then will not be
                           available unless (i) a public trading market then
                           exists for the Common Stock of the Company, (ii)
                           adequate information concerning the Company is then
                           available to the public, and (iii) other terms and
                           conditions of Rule 144 are complied with; and that
                           any sale of the Stock may be made only in limited
                           amounts in accordance with such terms and conditions
                           of Rule 144;

                           (ii) That at the time Purchaser wishes to sell the
                           Stock there may be no public market upon which to
                           make such a sale; that, even if such a public market
                           then exists, the Company may not be satisfying the
                           current public information requirements of Rule 144;
                           and that, in such event, Purchaser would be precluded
                           from selling the Stock under Rule 144 even if the one
                           (1) year minimum holding period had been satisfied;
                           and

                           (iii) In the event all of the requirements of Rule
                           144 are not satisfied, registration under the
                           Securities Act or compliance with Regulation A or
                           another registration exemption will be required;
                           that, notwithstanding the fact that Rule 144 is not
                           exclusive, the Staff of the SEC has expressed its
                           opinion that persons proposing to sell private
                           placement securities other than in a registered
                           offering or pursuant to Rule 144 will have a
                           substantial burden of proof in establishing that an
                           exemption from registration is available for such
                           offers or sales; and that such persons and their
                           respective brokers who participate in such
                           transactions do so at their own risk.


                                      -9-
<PAGE>



                  (g) FURTHER LIMITATIONS ON DISPOSITION. Without in any way
                  limiting Purchaser's representations set forth above,
                  Purchaser further agrees that Purchaser shall in no event make
                  any disposition of all or any portion of the Stock unless and
                  until:

                           (i)      Either:

                                    (A) There is then in effect a Registration
                                    Statement under the Securities Act covering
                                    such proposed disposition, and such
                                    disposition is made in accordance with said
                                    Registration Statement; or

                                    (B) (1) Purchaser shall have notified the
                                    Company of the proposed disposition and
                                    shall have furnished the Company with a
                                    detailed statement of the circumstances
                                    surrounding the proposed disposition; (2)
                                    Purchaser shall have furnished the Company
                                    with an opinion of Purchaser's counsel to
                                    the effect that such disposition will not
                                    require registration of such shares under
                                    the Securities Act; and (3) such opinion of
                                    Purchaser's counsel shall have been
                                    concurred in by counsel for the Company, and
                                    the Company shall have advised Purchaser of
                                    such concurrence; and,

                           (ii) The shares of Stock proposed to be transferred
                           are no longer subject to the Repurchase Option set
                           forth in Section 2 hereof.

         8.       ARBITRATION.

                  (a) ELECTION OF ARBITRATION. At the option of either party,
                  any and all disputes or controversies whether of law or fact
                  and of any nature whatsoever arising from or respecting this
                  Agreement shall be decided by arbitration by the American
                  Arbitration Association in accordance with the rules and
                  regulations of that Association.

                  (b) SELECTION OF ARBITRATORS. The arbitrators shall be
                  selected as follows: In the event the Company and Purchaser
                  agree on one arbitrator, the arbitration shall be conducted by
                  such arbitrator. In the event the Company and Purchaser do not
                  so agree, the Company and Purchaser shall each select one
                  independent, qualified arbitrator, and the two arbitrators so
                  selected shall select the third arbitrator. The Company
                  reserves the right to object to any individual arbitrator who
                  shall be employed by or affiliated with a competing
                  organization.

                  (c) CONDUCT OF ARBITRATION. Arbitration shall take place in
                  Stamford, Connecticut or any other location mutually agreeable
                  to the parties. Reasonable




                                      -10-
<PAGE>


                  notice of the time and place of arbitration shall be given
                  to all persons other than the parties as shall be required
                  by law, and such persons or their authorized representatives
                  shall have the right to attend and/or participate in all the
                  arbitration hearings in such manner as the law shall
                  require.

                  (d) SECRECY OF PROCEEDINGS. At the request of either party,
                  arbitration proceedings will be conducted in the utmost
                  secrecy; in such case all documents, testimony and records
                  shall be received, heard and maintained by the arbitrators in
                  secrecy under seal, available for the inspection only of the
                  Company or Purchaser and their respective attorneys and their
                  respective experts, who shall agree in advance and in writing
                  to receive all such information confidentially and to maintain
                  such information in secrecy until such information shall
                  become generally known.

                  (e) RELIEF. The arbitrators, who shall act by majority vote,
                  shall be able to decree any and all relief of an equitable
                  nature (including without limitation such relief as temporary
                  restraining orders or temporary and/or permanent injunctions),
                  and shall also be able to award damages, with or without an
                  accounting and costs. The decree or judgment of an award
                  rendered by the arbitrators may be entered in any court having
                  jurisdiction thereof.

         9. GOVERNING LAW. This Agreement shall be governed and construed by the
laws of the State of Connecticut without regard to its choice of laws
provisions.

         10.      MISCELLANEOUS.

                  (a) RIGHTS AS SHAREHOLDER. Subject to the provisions and
                  limitations hereof, Purchaser may, during the term of this
                  Agreement, exercise all rights and privileges of a shareholder
                  of the Company with respect to the Stock purchased hereby.

                  (b) FURTHER ASSURANCES. The parties agree to execute such
                  further instruments and to take such further action as may
                  reasonably be necessary to carry out the intent of this
                  Agreement.

                  (c) NOTICES. Any notice required or permitted hereunder shall
                  be given in writing and shall be deemed effectively given upon
                  personal delivery (including by express courier) or upon
                  deposit in the United States Post Office, by First Class mail
                  with postage and fees prepaid, addressed to Purchaser at
                  his/her address shown on the Company's employment records and
                  to the Company at the address of its principal corporate
                  offices (attention: President) or at such other address as
                  such party may designate by ten (10) days' advance written
                  notice to the other party.


                                      -11-
<PAGE>


                  (d) ASSIGNMENT. This Agreement shall inure to the benefit of
                  the successors and assigns of the Company and, subject to the
                  restrictions on transfer herein set forth, be binding upon
                  Purchaser, his/her heirs, executors, administrators,
                  successors and assigns. No party to this Agreement may assign
                  its rights and obligations under this Agreement without the
                  prior written consent of the other party.

                  (e) AUTHORIZATION OF TRANSFER. Purchaser hereby authorizes and
                  directs the Secretary or transfer agent of the Company to
                  transfer the Stock as to which the Repurchase Option has been
                  exercised from Purchaser to the Company or the Company's
                  assignees.

                  (f) WAIVER. Either party's failure to enforce any provision or
                  provisions of this Agreement shall not in any way be construed
                  as a waiver of any such provision or provisions, nor prevent
                  that party thereafter from enforcing each and every other
                  provision of this Agreement. The rights granted both parties
                  herein are cumulative and shall not constitute a waiver of
                  either party's right to assert all other legal remedies
                  available to it under the circumstances.

                  (g) ADVICE OF COUNSEL. Purchaser has reviewed this Agreement
                  in its entirety, has had an opportunity to obtain the advice
                  of counsel prior to executing this Agreement and fully
                  understands all provisions hereof.

                  (h) COUNTERPARTS. This Agreement may be executed in any number
                  of counterparts, each of which shall be an original and all of
                  which together shall constitute one instrument.

                  (i) ENTIRE AGREEMENT. This Agreement, the Employment
                  Agreement, the Note and the Security Agreement represent the
                  entire agreement between the parties with respect to the
                  purchase of Common Stock by Purchaser and the vesting thereof,
                  supersedes all prior understandings and agreements, written
                  and oral, with regard thereto, and satisfies all of the
                  Company's obligations to Purchaser with regard to the issuance
                  or sale of securities. This Agreement may be modified or
                  amended only in writing signed by both parties.


                                      -12-
<PAGE>


         IN WITNESS WHEREOF, the parties hereto have duly executed this
Agreement as of the day and year first above written.

SMARTSERV ONLINE, INC.,                     SEBASTIAN E. CASSETTA
a Delaware corporation


By:__________________________              ____________________________________
Title:_______________________
                                           (Address)
                                           7 Morningside Lane
                                           Westport, CT  06880


                                      -13-
<PAGE>


                                   SCHEDULE 1


Pursuant to Section 1 of the Agreement, the Purchaser received _______
Additional Shares as a result of a Private Placement of _______ shares of
__________ by the Company on _______, 1999.




                                      -14-

<PAGE>

                                    exhibit A

                                 PROMISSORY NOTE


$1,359,414.83                                              Stamford, Connecticut
                                                               December 29, 1998


         FOR VALUE RECEIVED, Sebastian E. Cassetta promises to pay to SmartServ
Online, Inc., a Delaware corporation (the "Company"), or order, the principal
sum of One Million Three Hundred Fifty Nine Thousand Four Hundred Fourteen
Dollars and Eighty Three Cents ($1,359,414.83), together with interest on the
unpaid principal hereof from the date hereof at the rate of 6.75% [such interest
equal to one point below the prime rate as of the date of this Note] per annum,
compounded annually. Notwithstanding the foregoing, the principal amount of the
Note shall be subject to an automatic reduction to the Adjustment Principal
Amount pursuant to the terms of the Purchase Agreement (as defined below).

         This Note shall be due and payable in full on December 29, 2003 (the
"Due Date"), unless accelerated as provided herein. Upon the termination of the
Executive from the Company for Cause, the whole unpaid balance on this Note of
principal and interest shall become immediately due at the option of the holder
of this Note. In the event that the Executive terminates his employment with the
Company for Good Reason, the whole unpaid balance on this Note of principal and
interest shall be due and payable upon the earlier of the Due Date or six (6)
months from the Date of Termination. Payments of principal and interest shall be
made in lawful money of the United States of America.

         The undersigned may at any time prepay without penalty all or any
portion of the principal or interest owing hereunder.

         This Note is subject to the terms of that certain Restricted Stock
Purchase Agreement by and between the Company and Sebastian E. Cassetta, dated
as of December 29, 1998 (the "Purchase Agreement") and capitalized terms used
herein which are not otherwise defined shall have the meanings ascribed to them
in the Purchase Agreement. This Note is secured by a pledge of the Company's
Common Stock under the terms of a Security Agreement of even date herewith (the
"Security Agreement") and is subject to all the provisions thereof.

         This Note is intended to evidence a non-recourse obligation to secure
the purchase of the Company's Common Stock pursuant to the Purchase Agreement.
Accordingly, this Note shall be without recourse against the Sebastian E.
Cassetta and no person entitled to payment under this Note shall have any right
to his assets other than the collateral given for this Note and earnings
attributable to such collateral or the investment of such collateral, if any.

         This Note shall be governed and construed in accordance with the laws
of the State of Connecticut.


                                        ----------------------------------------
                                                 Sebastian E. Cassetta




<PAGE>


                                    exhibit B

                               SECURITY AGREEMENT


         This Security Agreement is made as of December 29, 1998 between
SmartServ Online, Inc., a Delaware corporation ("Pledgee"), and Sebastian E.
Cassetta ("Pledgor").


                                    Recitals

         Pursuant to Pledgor's purchase of Stock under the Restricted Stock
Purchase Agreement dated December 29, 1999, between Pledgor and Pledgee (the
"Purchase Agreement"), and Pledgor's election to pay for such Stock with his
promissory note (the "Note"), Pledgor has purchased 618,239 shares of Pledgee's
Common Stock (the "Shares") at a price of $2.19885 per share, for a total
purchase price of $1,359,414.83. The Note and the obligations thereunder are as
set forth in Exhibit A to the Purchase Agreement.

         NOW, THEREFORE, it is agreed as follows:

         1. Creation and Description of Security Interest. In consideration of
the transfer of the Shares to Pledgor under the Purchase Agreement, Pledgor,
pursuant to the Connecticut Uniform Commercial Code, hereby pledges all of such
Shares (herein sometimes referred to as the "Collateral") represented by
certificate number ______, duly endorsed in blank or with executed stock powers,
and herewith delivers said certificate to the Pledgee, who shall hold said
certificate subject to the terms and conditions of this Security Agreement.

         The pledged stock shall be held by the Pledgee as security for the
repayment of the Note, and the Pledgee shall not encumber or dispose of such
Shares except in accordance with the provisions of this Security Agreement.

         2. Pledgor's Representations and Covenants. To induce Pledgee to enter
into this Security Agreement, Pledgor represents and covenants to Pledgee, its
successors and assigns, as follows:

                  a. Payment of Indebtedness. Pledgor will pay the principal sum
of the Note secured hereby, together with interest thereon, at the time and in
the manner provided in the Note.

                  b. Encumbrances. The Shares are free of all other
encumbrances, defenses and liens, and Pledgor will not further encumber the
Shares without the prior written consent of Pledgee.

         3. Voting Rights. During the term of this pledge and so long as all
payments of principal and interest are made as they become due under the terms
of the Note, Pledgor shall have the right to vote all of the Shares pledged
hereunder.

         4. Stock Adjustments. In the event that during the term of the pledge
any stock dividend, reclassification, readjustment or other changes are declared
or made in the capital structure of Pledgee, all new, substituted and additional
shares or other securities issued by reason of any such change shall be
delivered to and held by the Pledgee under the terms of this Security Agreement
in the same manner as the Shares originally pledged hereunder. In the event of
substitution of such securities the Pledgor and the Pledgee shall cooperate and


<PAGE>


execute such documents as are reasonable so as to provide for the substitution
of such Collateral and, upon such substitution, references to "Shares" in this
Security Agreement shall include the substituted shares of capital stock of
Pledgor as a result thereof.

         5. Options and Rights. In the event that, during the term of this
pledge, subscription options or other rights or options shall be issued in
connection with the pledged Shares, such rights and options shall be the
property of Pledgor and, if exercised by Pledgor, all new stock or other
securities so acquired by Pledgor as it relates to the pledged Shares then held
by Pledgee shall be immediately delivered to Pledgee, to be held under the terms
of this Security Agreement in the same manner as the Shares pledged.

         6. Default. Pledgor shall be deemed to be in default of the Note and of
this Security Agreement in the event:

          a.   Payment of principal or interest on the Note shall be delinquent
               for a period of 10 days or more; or

          b.   Pledgor fails to perform any of the covenants set forth in the
               Restricted Stock Purchase Agreement or contained in this Security
               Agreement for a period of 10 days after written notice thereof
               from Pledgee.

In the case of an event of Default, as set forth above, Pledgee shall have the
right to accelerate payment of the Note upon notice to Pledgor, and Pledgee
shall thereafter be entitled to pursue its remedies under the Connecticut
Uniform Commercial Code.

         7. Release of Collateral. There shall be released from this pledge a
portion of the pledged Shares held by Pledgee here under upon payments of the
principal of the Note. The number of the pledged Shares which shall be released
shall be that number of full Shares which bears the same proportion to the
initial number of Shares pledged hereunder as the payment of principal bears to
the initial full principal amount (or in the event that the initial principal
amount on the Note has been adjusted pursuant to Section 1 of the Purchase
Agreement, the Adjusted Principal Amount) of the Note.

         8. Withdrawal or Substitution of Collateral. Pledgor shall not sell,
withdraw, pledge, substitute or otherwise dispose of all or any part of the
Collateral without the prior written consent of Pledgee.

         9. Term. The within pledge of Shares shall continue until the payment
of all indebtedness secured hereby, at which time the remaining pledged stock
shall be promptly delivered to Pledgor, subject to the provisions for prior
release of a portion of the Collateral as provided in paragraph 7 above.

         10. Insolvency. Pledgor agrees that if a bankruptcy or insolvency
proceeding is instituted by or against it, or if a receiver is appointed for the
property of Pledgor, or if Pledgor makes an assignment for the benefit of
creditors, the entire amount unpaid on the Note shall become immediately due and
payable, and Pledgee may proceed as provided in the case of default.

         11. Invalidity of Particular Provisions. Pledgor and Pledgee agree that
the enforceability or invalidity of any provision or provisions of this Security
Agreement shall not render any other provision or provisions herein contained
unenforceable or invalid.



                                      -2-
<PAGE>


         12. Successors or Assigns. Pledgor and Pledgee agree that all of the
terms of this Security Agreement shall be binding on their respective successors
and assigns, and that the term "Pledgor" and the term "Pledgee" as used herein
shall be deemed to include, for all purposes, the respective designees,
successors, assigns, heirs, executors and administrators.

         13. Governing Law. This Security Agreement shall be interpreted and
governed under the laws of the State of Connecticut without regard to its
conflict of laws provisions.

         IN WITNESS WHEREOF, the parties hereto have executed this Agreement as
of the day and year first above written.



         "PLEDGOR"                   Sebastian E. Cassetta


                                     __________________________________________
                                     (signature)

                                     Address:
                                     7 Morningside Lane
                                     Westport, CT 06880


         "PLEDGEE"                   SMARTSERV ONLINE, INC.
                                     a Delaware corporation


                                     By:  _____________________________________
                                     Title:____________________________________


                                      -3-


                              EMPLOYMENT AGREEMENT


          THIS EMPLOYMENT AGREEMENT dated as of the 1st day of January 1999,
between SmartServ Online, Inc., a Delaware Corporation, with its principal
executive offices at Metro Center, One Station Place, Stamford, Connecticut
06902 (the "Company"), and Mario F. Rossi, an individual and resident of
Trumbull, Connecticut (the "Executive").

          WHEREAS, the Executive is and has been employed by the Company and is
currently Senior Vice President Operations and Chief Technology Officer;

          NOW, THEREFORE, in consideration of the mutual covenants herein
contained, and intending to be legally bound hereby, the Company and the
Executive hereby agree as follows:

          1.   Position and Duties.

               a. The Company agrees to, and hereby does, continue to employ the
Executive for the term of this Agreement as Senior Vice President - Operations
and Chief Technology Officer, and the Executive agrees to perform such duties as
the Executive is now performing and such other duties commensurate with such
positions as the Executive may reasonably be directed to perform by the Board of
Directors. The Executive will continue to serve in his present capacity, and in
connection therewith, perform such duties as the Executive is now performing and
such other duties, commensurate with such positions, as the Executive may
reasonably be directed to perform by the Board of Directors of the Company. The
Executive shall have the right to devote a reasonable amount of time to (i)
industry, community or charitable organizations, and (ii) and the management of
personal investments so long as such activities do


<PAGE>


not interfere or conflict with the performance by the Executive of his
obligations hereunder. Subject to the provisions of Section 9 and Section 10
hereof, the Executive may serve as a director of other companies with the
consent of the Board of Directors of the Company, which consent shall not be
unreasonably withheld.

              b. The Executive hereby accepts such employment and agrees
faithfully to perform to the best of his ability the duties described in Section
l(a).

          2.   Term. Subject to Section 4 hereof, the term of employment of the
Executive under this Agreement shall commence as of the date first above written
(the "Effective Date") and shall terminate on the last day of the calendar month
which is 36 calendar months after the Effective Date. Commencing on the last
day of the first full calendar month after the Effective Date and on the last
day of each succeeding calendar month, the term of this Agreement shall be
automatically extended without further action by either party for one additional
calendar month unless one party notifies the other in writing that such party
does not wish to extend the term of this Agreement. In the event that such
notice shall have been delivered, the term hereof shall no longer be subject to
automatic extension and the term hereof shall expire on the date which is 36
calendar months after the last day of the month in which such written notice is
received. (The last day of the calendar month in which the term hereof, as
extended from time to time, shall end is hereinafter referred to as the
"Expiration Date").

          3.   Compensation. In consideration for the Executive's agreements
contained herein, and as compensation to the Executive for the performance of
the services required hereunder, the Company shall pay or grant to him the
following salary and other compensation and benefits:



                                      -2-
<PAGE>


              a. a base salary, payable in equal installments not less
frequently than monthly, at such annual rate not less than $135,000 per year
(the "Base Salary"), and determined from time to time by the Board of Directors
or an appropriate committee thereof, provided, however, that the Executive's
base salary shall be periodically reviewed by the Board of Directors and shall
be increased if the Board of Directors determines that an increase is
appropriate on the basis of the types of factors it generally takes into account
in increasing the salaries of executive officers of the Company, provided that
the Base Salary shall automatically be adjusted annually to reflect the
increase, if any, in the cost of living by adding to the Base Salary an amount
obtained by multiplying the Base Salary by the percentage by which the Consumer
Price Index for All-Urban Consumers, as reported by the Bureau of Labor
Statistics of the United States Department of Labor, has increased over its
level from the previous twelve month period ending December 31st of each year;

              b. the Executive shall have the opportunity to receive an annual
aggregate bonus in the amount of up to One Hundred percent (50%) of the Base
Salary (the "Cash Bonus"). The payment of the Cash Bonus will be dependent upon
the yearly revenue growth of the Company. For the fiscal year ending June 30,
1999 (the "Initial Year") the amount of the Cash Bonus shall be determined as
follows: for each 10% increase in the revenues of the Company over the fiscal
year ending June 30, 1998 the Executive shall earn a Cash Bonus of 5% of the
Base Salary, up to a maximum Cash Bonus of 50% of the Base Salary. For each
fiscal year following the Initial Year, the amount of the Cash Bonus shall be
2.5% of the Base Salary for each 5% increase in revenues, as compared to the
preceding fiscal year, up to a maximum Cash


                                      -3-
<PAGE>


Bonus of 50% of the Base Salary. The Cash Bonus shall be paid in cash and shall
be paid within ninety (90) days of the end of the fiscal year to which the Cash
Bonus relates;

              c. such other awards under the Company's 1996 Employee Stock
Option Plan (the "Plan") or under any other stock option, incentive compensation
or other compensation plan, program or arrangement now existing, or hereafter
adopted and applicable to executive officers of the Company, as the Board of
Directors, or an appropriate committee thereof administering such plan, program
or arrangement, may determine appropriate in light of the duties and
responsibilities of the Executive in respect to other executive officers;

              d. participation on the same terms and conditions as all other
employees in all employee benefit plans, whether or not qualified within the
meaning of Section 401(a) of the Internal Revenue Code of 1986, as may be
amended from time to time (the "Code"), as may be now or hereafter sponsored or
maintained for all employees of the Company, and participation on the same terms
and conditions as other executive officers in such other plan, program or
arrangement as may be now or hereafter sponsored or maintained for executive
officers of the Company;

              e. reimbursement of not less than a monthly allowance of $500.00
for reasonable travel within the New York metropolitan area in connection with
the performance of services under this Agreement, covering a vehicle allowance
for business mileage at the applicable mileage rate as established by the
Internal Revenue Service, maintenance, gas, insurance, parking and all other
related expenses and the Company shall further reimburse the Executive for all
reasonable other travel and other expenses incurred by the Executive in
connection with the performance of services under this Agreement, upon
presentation of expense statements or


                                      -4-
<PAGE>


vouchers and such other support information as it may from time to time request,
provided that such expenses meet the usual test of being business related in
accordance with the Company's usual procedures in this regard; and

              f. reasonable vacations of not less than four (4) weeks per year,
absences on account of temporary illness and fringe benefits customarily enjoyed
by employees or officers of the Company under the terms and conditions of the
Company's policy in respect thereto.

              g. continuation of the Executive's life insurance and disability
insurance policies in existence as of the date of this Agreement.

          4.    Termination of Employment. This Agreement shall terminate upon
the Expiration Date or upon the death of the Executive. The Company may
terminate this Agreement prior to the Expiration Date (and the Executive's
employment hereunder shall terminate) for "Disability" or "Cause". Termination
of this Agreement by the Company for any reason not set forth in the preceding
sentence shall not be deemed a permitted termination and shall be deemed a
breach of this Agreement. In the event of any termination of this Agreement
prior to the Expiration Date, whether a permitted termination or otherwise, the
provisions of Section 5 of this Agreement shall determine the amount, if any, of
any compensation thereafter due the Executive in respect to such termination.

          As used in this Agreement, the following terms shall have the meanings
set forth:

          Disability. If, as a result of the Executive's incapacity due to
physical or mental illness, the Executive shall have been absent from his duties
with the Company


                                      -5-
<PAGE>


on a full-time basis for four (4) consecutive months, and within thirty days
after written notice of termination is given by the Company, the Executive shall
not have returned to the full-time daily performance of his duties, the
Executive shall be deemed to have experienced a Disability and the Company may
terminate the Executive's employment. The Executive shall be entitled to leaves
of absence from the Company in accordance with the Company's policy generally
applicable to executives for illness or other temporary disabilities for a
period or periods not exceeding an aggregate of four months in any calendar
year, and his compensation and status as an employee hereunder shall continue
during any such period or periods.

              b. Cause. Termination by the Company of employment for "Cause"
shall mean termination upon:

               (i) the willful and continued failure by the Executive to
               substantially perform his duties with the Company (other than any
               such failure resulting from his incapacity due to physical or
               mental illness), after a written demand for substantial
               performance is delivered to the Executive by the Board of
               Directors which specifically identifies the manner in which the
               Board of Directors believes that the Executive has not
               substantially performed his duties, and which failure has not
               been cured within thirty days after such written demand; or

               (ii) the willful and continued engaging by the Executive in
               conduct which is demonstrably and materially injurious to the
               Company, monetarily or otherwise.


                                      -6-
<PAGE>


For purposes of this Subsection (b), no act, or failure to act, on the
Executive's part shall be considered "willful" unless done, or omitted to be
done, by the Executive in bad faith and without reasonable belief that such
action or omission was in the best interest of the Company. Notwithstanding the
foregoing, the Executive shall not be deemed to have been terminated for Cause
unless and until there shall have been delivered to him a copy of a resolution
duly adopted by the affirmative vote of not less than 51% of the entire
membership of the Board of Directors at a meeting of the Board of Directors
called and held for that purpose (after reasonable notice to the Executive and
an opportunity for the Executive, together with his counsel, to be heard before
the Board of Directors), finding that in the good faith opinion of the Board of
Directors the Executive was guilty of conduct set forth above in clauses (i) or
(ii) of the first sentence of this Subsection (b) and specifying the particulars
thereof in detail.

              c. Notice of Termination. Any purported termination by the Company
shall be communicated by written Notice of Termination to the other party hereto
in accordance with Section 14 hereof. For purposes of this Agreement, a "Notice
of Termination" shall mean a notice which shall indicate the specific
termination, resignation or retirement provision in this Agreement relied upon
and shall set forth in reasonable detail the facts and circumstances claimed to
provide a basis for such termination, resignation or retirement under the
provision so indicated.

              d. Date of Termination, Etc. "Date of Termination" shall mean (i)
if the Executive's employment is terminated for Disability, thirty days after
Notice of Termination is given (provided that the Executive shall not have
returned to the performance of the Executive's duties on a full-time daily basis
during such thirty-day period), (ii) if the Executive's employment is terminated
for any other reason, the date specified in the Notice of Termination (which
shall not


                                      -7-
<PAGE>


be less than thirty days nor more than sixty days, from the date such Notice of
Termination is given), or (iii) if within thirty days after any Notice of
Termination is given the party receiving such Notice of Termination notifies the
other party that a dispute exists concerning the termination, the Date of
Termination shall be the date on which the dispute is finally determined by
mutual written agreement of the parties, by a binding arbitration award, or by a
final judgment, order or decree of a court of competent jurisdiction (the time
for appeal therefrom having expired and no appeal having been perfected). Any
party giving notice of a dispute shall pursue the resolution of such dispute
with reasonable diligence. Notwithstanding the pendency of any such dispute, the
Company will continue to pay the Executive his full compensation in effect when
the notice giving rise to the dispute was given (including, but not limited to,
base salary) and continue the Executive as a participant in all compensation,
employee benefit and insurance plans, programs and arrangements in which the
Executive was participating when the notice giving rise to the dispute was
given, until the dispute is finally resolved in accordance with this Subsection
(d).

          5.   Compensation Upon Termination.

              a. Death. If the Executive's employment hereunder terminates by
reason of his death, the Company shall be obligated to pay to his surviving
widow, or to his legal representatives if he leaves no surviving widow or if his
surviving widow dies prior to fulfillment of the Company's obligations, (i) the
Executive's then current base salary for a twelve (12) month period commencing
on the first day of the month following the Executive's death, or until the
Expiration Date, whichever shall be the first to occur; and (ii) any benefits to
which the Executive


                                      -8-
<PAGE>


is entitled under any insurance policies on the life of the Executive, under the
Company's insurance programs and other employee benefit plans, programs and
arrangements then in effect and under the Company's pension plan for salaried
employees, if any. In addition to the foregoing, the Company shall be obligated
to continue coverage, to the extent not prohibited by law, for a period of
twelve (12) months from the date of the Executive's death for the Executive's
eligible dependents under all of the Company's benefit plans in effect and
applicable to the Executive's eligible dependents as of the date of death,
provided that in the event that such eligible dependents, cannot be covered or
fully covered under any or all of the Company's benefit plans, the Company shall
continue to provide such eligible dependents with the same level of such
coverage in effect prior to the Executive's death, on an unfunded basis if
necessary.

              b. Disability. If the Executive's employment hereunder terminates
by reason of his Disability, the Company shall (i) continue to pay to the
Executive, in accordance with the payroll practices of the Company in effect
prior to the Date of Termination, the Executive's then current base salary for
twenty-four (24) months after the Date of Termination, reduced by any benefits
to which the Executive may be entitled under any Company sponsored disability
income or income protection plan, policy or arrangement, the premiums for which
or benefits under which are paid by the Company (ii) for the first year after
the Date of Termination pay an amount equal to the highest annual bonus that the
Executive received in the three years prior to the Date of Termination, payable
in a lump sum at approximately the same time as annual bonuses were paid by the
Company in the year prior to the Date of Termination, and (iii) continue
coverage, to the extent not prohibited by law, for a period of twelve (12)
months from the Date of Termination or until comparable benefits are made
available to the Executive in connection with subsequent


                                      -9-
<PAGE>


employment, whichever period is shorter, for the Executive and his eligible
dependents under all of the Company's benefit plans in effect and applicable to
the Executive and his eligible dependents as of the Date of Termination,
provided that in the event that the Executive and his eligible dependents,
because of the Executive's terminated status, cannot be covered or fully covered
under any or all of the Company's benefit plans, the Company shall continue to
provide the Executive and/or his eligible dependents with the same level of such
coverage in effect prior to termination, on an unfunded basis if necessary. If
the Executive dies prior to the date on which such additional amounts would have
ceased to be payable under this Subsection (b), the amount that would have been
payable by the Company had he lived shall continue to be paid by the Company to
his surviving widow, for a period of 12 months following the Executive's death,
at the same times and rates as it would have been payable to him.

              c. Cause. If the Executive's employment hereunder is terminated by
the Company for Cause, the Company shall pay to the Executive his full base
salary through the Date of Termination at the rate in effect at the time Notice
of Termination is given and the Company shall have no further obligations to the
Executive under this Agreement.

              d. Voluntary Resignation or Retirement. In the event the Executive
retires or resigns other than for Good Reason (as defined below), the Company
shall pay to the Executive his full base salary through the Date of Termination
at the rate in effect at the time Notice of Termination is given and, except as
provided in Section 8, the Company shall have no further obligations to the
Executive under this Agreement.


                                      -10-
<PAGE>


              e. Other. If the Executive's employment hereunder is terminated by
the Company other than for Cause or Disability or by the Executive for Good
Reason (as defined below), then the Executive shall be entitled all to the
benefits provided below:

               (i) the Company shall pay the Executive his full base salary
               through the Date of Termination at the rate in effect at the time
               Notice of Termination is given;

               (ii) in lieu of any further salary payments to the Executive for
               periods subsequent to the Date of Termination, the Company shall
               pay as severance pay to the Executive, not later than the
               fifteenth day following the Date of Termination, a lump sum
               severance payment equal to the Executive's full base salary for
               the then remaining term of this Agreement (without regard to the
               date of such Notice of Termination) at the rate then in effect
               (the "Lump Sum Payment"), discounted to present value at a
               discount rate of 8% per annum applied to each future payment from
               the time it would have become payable;

               (iii) in lieu of shares of common stock issuable upon exercise of
               outstanding stock options ("Options"), if any, or any stock
               appreciation rights ("SAR"), if any, whether or not such Options
               or SARs are vested or then exercisable pursuant to their
               respective terms, granted to the Executive under the Plan or
               another of the Company's stock option or stock appreciation
               rights plans or otherwise (which Options and SARs shall be
               canceled upon the making of the payment referred to below), the
               Executive shall receive, not later than the fifteenth day
               following the Date of Termination, an amount in cash equal to the
               product of (x) the difference (to the extent that such difference
               is a positive number) obtained by subtracting the


                                      -11-
<PAGE>


               per share exercise price of each Option and each SAR held by the
               Executive, whether or not then fully exercisable, from the
               closing price of the Common Stock (on the Date of Termination) as
               reported on the National Association of Securities Dealers
               Automatic Quotation System/National Market System or such
               quotation system or stock exchange as the Common Stock is then
               listed or principally traded (or if not traded on the Date of
               Termination, the closing price on the next preceding business day
               on which the Common Stock traded and in the event that there is
               no established trading market for the Common Stock, the per share
               exercise price shall be subtracted from the fair market value of
               the Common Stock on the Date of Termination as determined in good
               faith by the Board of Directors of the Company and approved by an
               independent accounting firm), and (y) the number of shares of
               Common Stock covered by each such Option or SAR;

               (iv) the Company shall remove all restrictions on vesting and any
               and all forfeiture provisions or repurchase options applicable to
               any shares of restricted stock held by the Executive shall
               automatically lapse and be of no further force or effect;

               (v) the Company shall continue coverage, to the extent not
               prohibited by law, for a period of twelve (12) months from the
               Date of Termination or the remaining term of this Agreement,
               whichever period is shorter, for the Executive and his eligible
               dependents under all of the Company's benefit plans in effect and
               applicable to the Executive and his eligible dependents as of the
               Date of Termination, provided that in the event that the
               Executive and his eligible dependents, because


                                      -12-
<PAGE>


               of the Executive's terminated status, cannot be covered or fully
               covered under any or all of the Company's benefit plans, the
               Company shall continue to provide the Executive and/or his
               eligible dependents with the same level of such coverage in
               effect prior to termination, on an unfunded basis, if necessary;

               (vi) the Company shall also pay to the Executive all legal fees
               and expenses incurred by the Executive in contesting or disputing
               any such termination or in seeking to obtain or enforce any right
               or benefit provided by this Agreement or in connection with any
               tax audit or proceeding to the extent attributable to the
               application of Section 4999 of the Code to any payment or benefit
               provided hereunder;

               (vii) the payments under this Subsection (e) are intended by the
               parties to be due and payable under the circumstances of a
               termination for the reasons set forth above whether or not such
               circumstances are preceded by a change in control of the Company.
               If, notwithstanding the intentions of the parties, it is asserted
               by any governmental agency, in any tax audit, administrative
               proceeding or otherwise, that any payments provided under this
               Section 5(e) (the "Severance Payments") are or will be subject to
               the tax (the "Excise Tax") imposed by Section 4999 of the Code
               and/or that a federal income tax deduction for amounts paid as
               Severance Payments will not be allowed to the Company for any
               year by reason of Section 28OG of the Code, the Executive may
               contest or refute such assertion with respect to the Excise Tax
               in any appropriate forum (the "Executive's Contest") and the
               Company shall diligently and vigorously contest or refute such
               assertion with




                                      -13-
<PAGE>


               respect to the disallowance of such deduction in all
               administrative proceedings and in the federal district court or
               the Tax Court, whichever shall have jurisdiction (the "Company's
               Contest"). The Executive's Contest and the Company's Contest
               shall be conducted and presented separately unless the Executive,
               in his discretion but with the consent of the Company, joins in
               the Company's Contest. In any event, the Executive shall be
               entitled to retain attorneys and other experts deemed necessary
               or appropriate by the Executive to the proper presentation of the
               Executive's Contest and shall not be compelled by the Company to
               compromise, settle or otherwise terminate the Executive's Contest
               without his written consent thereto. The Company and the
               Executive shall cooperate one with the other and each shall
               provide to the other copies of all documents relevant to or
               useful in connection with either the Executive's Contest or the
               Company's Contest as may reasonably be requested by the other.
               The Executive shall attend any hearing, deposition or other
               proceeding at which his attendance in person is material to the
               Company's Contest. The Company shall cause the appropriate
               authorized officer or officers of the Company to attend any
               hearing, deposition or other matter at which the Company's
               appearance is requested by any party. In the event that the
               Severance Payments are finally determined to be subject to the
               Excise Tax, then the Company shall pay to the Executive an
               additional payment (a "Gross-Up Payment") in an amount such that
               after payment by the Executive of all taxes (including any
               interest or penalties), including, without limitation, any income
               taxes


                                      -14-
<PAGE>



               (including any interest or penalties) and Excise Tax imposed on
               the Gross-Up Payment, the Executive retains an amount of the
               Gross-Up Payment equal to the Excise Tax imposed upon the
               Severance Payments; and

               (viii) The payments provided for in this Subsection (e), shall be
               made not later than the fifteenth day following the Date of
               Termination, provided, however, that if the amounts of such
               payments cannot be finally determined on or before such day, the
               Company shall pay to the Executive on such day an estimate, as
               determined in good faith by the Company, of the minimum amount of
               such payments and shall pay the remainder of such payments
               (together with interest at the rate provided in Section
               1274(b)(2)(B) of the Code) as soon as the amount thereof can be
               determined but in no event later than the thirtieth day after the
               Date of Termination provided that any Gross-Up Payment shall be
               made within thirty days of the final determination that the
               Severance Payments are subject to the Excise Tax. In the event
               that the amount of the estimated payments exceeds the amount
               subsequently determined to have been due, such excess shall
               constitute a loan by the Company to the Executive payable on the
               fifth day after demand by the Company (together with interest at
               the rate provided in Section 1274(b)(2)(B) of the Code).

              f. For purposes of this Agreement Good Reason shall mean the
occurrence of any one of the following events: (i) a material breach by the
Company of this Agreement, (ii) the Company's assignment to Executive of duties
inconsistent in any material respect with his position (including status and
reporting) or any other diminution of authority,


                                      -15-
<PAGE>


                                      -14-


duties or responsibilities, excluding any isolated action by the Company not
taken in bad faith and which is remedied by the Company within 15 days after
receipt of notice from the Executive, (iii) a Change of Control (as defined
below), other than a Change of Control Transaction (as defined below) that was
approved by a majority of the Continuing Directors (as defined below), or (iv)
the relocation of the Executive's principal place of employment to a location
more than 50 miles from his principal place of employment on the date of this
Agreement (unless such relocation is closer to the Executive's principal
residence).

              g. For purposes of this Agreement, a Change of Control shall occur
if: (i) at any time less than 60% of the members of the Board of Directors shall
be individuals who were either (x) Directors on the effective date of this
Agreement or (y) individuals whose election, or nomination for election, was
approved by a vote (including a vote approving a merger or other agreement
providing for the membership of such individuals on the Board of Directors) of
at least two-thirds of the Directors then still in office who were Directors on
the effective date of this Agreement or who were so approved (the "Continuing
Directors"); or (ii) the shareholders of the Corporation shall approve an
agreement or plan providing for the Corporation to be merged, consolidated or
otherwise combined with, or for all or substantially all its assets or stock to
be acquired by, another corporation, as a consequence of which the former
shareholders of the Corporation will own, immediately after such merger,
consolidation, combination or acquisition, less than a majority of the Voting
Power of such surviving or acquiring corporation or the parent thereof (a
"Change of Control Transaction").

              h. The Executive shall not be required to mitigate the amount of
any payment provided for in this Section 5 by seeking other employment or
otherwise, nor shall the


                                      -16-
<PAGE>


amount of any payment provided for in this Section 5 be reduced by any
compensation earned by the Executive as the result of employment by another
employer, or otherwise.

              i. In addition to all other amounts payable to the Executive under
this Section 5, the Executive shall be entitled to receive all benefits payable
to him under the Company's retirement savings plan and pension plan, if any, and
any other plan, program or arrangement relating to retirement, profit sharing,
or other benefits including, without limitation, any employee stock ownership
plan or any plan established as a supplement to any such plans. No amount
payable to the Executive under Subsection 5(e) shall be considered for any
benefit calculation or other purpose under the Company's pension plan, if any.

          6.   Change of Control

              In the event of a Change of Control, the Company shall provide the
Executive with the following benefits:

               (i) in lieu of shares of common stock issuable upon exercise of
               outstanding stock options ("Options"), if any, or any stock
               appreciation rights ("SAR"), if any, whether or not such Options
               or SARs are vested or then exercisable pursuant to their
               respective terms, granted to the Executive under the Plan or
               another of the Company's stock option or stock appreciation
               rights plans or otherwise (which Options and SARs shall be
               canceled upon the making of the payment referred to below), the
               Executive shall receive, not later than the fifteenth day
               following the date of the Change of Control, an amount in cash
               equal to the product of (x) the difference (to the extent that
               such difference is a positive number) obtained by


                                      -17-
<PAGE>


               subtracting the per share exercise price of each Option and each
               SAR held by the Executive, whether or not then fully exercisable,
               from the closing price of the Common Stock (on the date of the
               Change of Control) as reported on the National Association of
               Securities Dealers Automatic Quotation System/National Market
               System or such quotation system or stock exchange as the Common
               Stock is then listed or principally traded (or if not traded on
               the date of the Change of Control, the closing price on the next
               preceding business day on which the Common Stock traded and in
               the event that there is no established trading market for the
               Common Stock, the per share exercise price shall be subtracted
               from the fair market value of the Common Stock on the date of the
               Change of Control as determined in good faith by the Board of
               Directors of the Company and approved by an independent
               accounting firm), and (y) the number of shares of Common Stock
               covered by each such Option or SAR;

               (ii) the Company shall remove all restrictions on vesting and any
               and all forfeiture provisions or repurchase options applicable to
               any shares of restricted stock held by the Executive shall
               automatically lapse and be of no further force or effect.

          7.   Retirement

               Nothing contained in this Agreement shall be deemed to limit the
Executive's ability to retire for any reason and to receive benefits under the
Company's retirement policies and


                                      -18-
<PAGE>


pension plan for salaried employees, if any and to thereby receive all benefits
for which he is eligible under such plans and any other plan, program or
arrangement relating to retirement.

         8.    Indemnification

              a. The Company shall indemnify and hold harmless to the fullest
extent not prohibited by law, as the same exists or may hereinafter be amended,
interpreted or implemented (but, in the case of any amendment, only to the
extent that such amendment permits the Company to provide broader
indemnification rights than are permitted the Company to provide prior to such
amendment), each person who was or is made a party or is threatened to be made a
party to or is otherwise involved in (as a witness or otherwise) any threatened,
pending or completed action, suit, or proceeding, whether civil, criminal,
administrative or investigative and whether or not by or in the right of the
Company or otherwise, (hereinafter, a "proceeding") by reason of the fact that
he or she, or a person of whom he or she is the heir, executor, or
administrator, is or was a director or officer of the Company or is or was
serving at the request of the Company as a director, officer or trustee of
another Company or of a partnership, joint venture, trust or other enterprise
(including, without limitation, service with respect to employee benefit plans),
or where the basis of such proceeding is any alleged action or failure to take
any action by such person while acting in an official capacity as a director or
officer of the Company or in any other capacity on behalf of the Company while
such person is or was serving as a director or officer of the Company, against
all expenses, liability and loss, including but not limited to attorneys' fees,
judgments, fines, excise taxes or penalties and amounts paid or to be


                                      -19-
<PAGE>


paid in settlement whether with or without court approval, actually incurred or
paid by such person in connection therewith.

              b. Notwithstanding the foregoing, except as provided in Section
8(f) below, the Company shall indemnify any such person seeking indemnification
in connection with a proceeding (or part thereof) initiated by such person only
if such proceeding (or part thereof) was authorized by the Board of Directors of
the Company.

              c. Subject to the limitation set forth above concerning
proceedings initiated by the person seeking indemnification, the right to
indemnification conferred in this Section 8 shall be a contract right and shall
include the right to be paid by the Company the expenses incurred in defending
any such proceeding (or part thereof) or in enforcing his or her rights under
this Section 8 in advance of the final disposition thereof promptly after
receipt by the Company of a request therefor stating in reasonable detail the
expenses incurred; provided, however, that to the extent required by law, the
payment of such expenses incurred by a director or officer of the Company in
advance of the final disposition of a proceeding shall be made only upon receipt
of an undertaking, by or on behalf of such person, to repay all amounts so
advanced if and to the extent it shall ultimately be determined by a court that
he or she is not entitled to be indemnified by the Company under this Section 8,
or in the case of a criminal action, the majority of the Board of Directors so
determines that he or she is not entitled to be indemnified by the Company, or
otherwise.

              d. The right to indemnification and advancement of expenses
provided herein shall continue as to a person who has ceased to be a director or
officer of the Company or


                                      -20-
<PAGE>


to serve in any of the other capacities described herein, and shall inure to the
benefit of the heirs, executors and administrators of such person.

              e. Any dispute related to the right to indemnification,
contribution or advancement of expenses as provided under this Section 8, except
with respect to indemnification for liabilities arising under the Securities Act
of 1933, that the Company has undertaken to submit to a court for adjudication,
shall be decided only by arbitration as provided in Section 13 of this
Agreement.

              f. The Company shall reimburse an indemnified person or his
representative for the expenses (including attorneys' fees and disbursements)
incurred in successfully prosecuting or defending any arbitration pursuant to
Section 13 of this Agreement.

              g. The right to indemnification and the payment of expenses
incurred in defending a proceeding in advance of a final disposition conferred
in this Section 8 and the right to payment of expenses conferred in Section
12(h) shall not be deemed exclusive of any other rights to which those seeking
indemnification or advancement of expenses hereunder may be entitled under any
Bylaw, agreement, vote of shareholders, vote of directors or otherwise, both as
to actions in his or her official capacity and as to actions in any other
capacity while holding that office, the Company having the express authority to
enter into such agreements or arrangements as the Board of Directors deems
appropriate for the indemnification of and advancement of expenses to present or
future directors and officers as well as employees, representatives or agents of
the Company in connection with their status with or services to or on behalf of
the Company or any other Company, partnership, joint venture, trust or other
enterprise, including any employee benefit plan, for which such person is
serving at the request of the Company.


                                      -21-
<PAGE>


              h. The Company may create a fund of any nature which may, but need
not be, under the control of a trustee, or otherwise secure or insure in any
manner its indemnification obligations, including its obligation to advance
expenses, whether arising under or pursuant to this Section 8 or otherwise.

              i. The Company may purchase and maintain insurance on behalf of
any person who is or was a director or officer or representative of the Company,
or is or was serving at the request of the Company as a representative of
another Company, partnership, joint venture, trust or other enterprise, against
any liability asserted against such person and incurred by such person in any
such capacity, or arising out of his or her status as such, whether or not the
Company has the power to indemnify such person against such liability under the
laws of this or any other state.

              Neither the modification, amendment, alteration or repeal of this
Section 8 or any of its provisions nor the adoption of any provision
inconsistent with this Section 8 or any of its provisions shall adversely affect
the rights of any person to indemnification and advancement of expenses existing
at the time of such modification, amendment, alteration or repeal or the
adoption of such inconsistent provision.

          9. Non-Competition. During the term of this Agreement and for two
years after the Date of Termination, the Executive shall refrain from competing
with the Company or any subsidiary of the Company except with the Company's
prior written consent. The phrase "refrain from competing with the Company or
any subsidiary of the Company" shall mean that the Executive will not engage,
directly or indirectly (including, by way of example only, as a principal,



                                      -22-
<PAGE>


partner, venturer, employee or agent) nor have any direct or indirect interest
in any enterprise (a "Competing Enterprise") which competes with the Company or
any subsidiary thereof by engaging in the online informational and transactional
services business or in substantial and direct competition with any other
business operation actively conducted by the Company or its subsidiaries at the
Date of Termination. It is agreed that the foregoing provisions shall not
restrict the Executive from either (i) being a director of or having any
investments or other interests in an enterprise which is not a competing
enterprise, or (ii) having any investments in any competing enterprise the stock
of which is listed on a national securities exchange or traded publicly
over-the-counter so long as such investment does not give the Executive more
than five percent (5%) of the voting stock of such enterprise. Provided further
that if the Executive's employment hereunder is terminated pursuant to Section
5(e) and the Executive provides a written waiver of the Lump Sum Payment, the
Executive shall be automatically released from the limitations imposed by this
Section 9 and this Section shall be of no force and effect.

          10.  Non-Solicitation of Customers and Suppliers. Employee agrees that
during his employment with the Company he shall not, directly or indirectly,
solicit the trade of, or trade with, any customer, prospective customer,
supplier, or prospective supplier of the Company for any business purpose other
than for the benefit of the Company. Employee further agrees that for two (2)
years following termination of his employment with the Company, including
without limitation termination by the Company for cause or without cause,
Employee shall not, directly or indirectly, solicit the trade of, or trade with,
any customers or suppliers, or prospective customers or suppliers, of the
Company. Provided further that if the Executive's employment hereunder is


                                      -23-
<PAGE>


terminated pursuant to Section 5(e) and the Executive provides a written waiver
of the Lump Sum Payment, the Executive shall be automatically released from the
limitations imposed by this Section 10 and this Section shall be of no force and
effect.

          11. Non-Solicitation of Employees. Employee agrees that, during his
employment with the Company and for two (2) years following termination of
Employee's employment with the Company, including without limitation termination
by the Company for cause or without cause, Employee shall not, directly or
indirectly, solicit or induce, or attempt to solicit or induce, any employee of
the Company to leave the Company for any reason whatsoever, or hire any employee
of the Company. Provided further that if the Executive's employment hereunder is
terminated pursuant to Section 5(e) and the Executive provides a written waiver
of the Lump Sum Payment, the Executive shall be automatically released from the
limitations imposed by this Section 11 and this Section shall be of no force and
effect.

          12.  Confidentiality and Inventions.  The Executive agrees:

              a. To keep secret all confidential matters of the Company and its
subsidiaries and affiliates and not to disclose them to anyone outside the
Company or its subsidiaries and affiliates, either during or after his
employment with the Company, except with the Company's prior written consent or
as required by law;

              b. To deliver promptly to the Company on termination of employment
of the Executive by the Company all memoranda, notes, records, reports and other
documents (and all copies thereof) with respect to any such confidential matters
and other proprietary information (such as customers lists, suppliers lists,
etc.) which the Executive may then possess or



                                      -24-
<PAGE>


have under his control (For purposes of this Section 12, all information which
is not publicly available shall be deemed to be confidential and covered by the
foregoing provisions);

              c. He will promptly and fully disclose to the Company or such
officer or other agent as may be designated by the Company any and all
inventions made or conceived by Executive (whether made solely by Executive or
jointly with others) during employment with the Company (i) which are along the
line of the business, work or investigations of the Company, or (ii) which
result from or are suggested by any work which Executive may do for or on behalf
of the Company; and

              d. He will assist the Company and its nominees during and
subsequent to such employment in every proper way (entirely at its or their
expense) to obtain for its or their own benefit patents for such inventions in
any and all countries; the said inventions, without further consideration other
than such salary as from time to time may be paid to him by the Company as
compensation for his services in any capacity, shall be and remain the sole and
exclusive property of the Company or is nominee whether patented or not; and

              e. He will keep and maintain adequate and current written records
of all such inventions, in the form of but not necessarily limited to notes,
sketches, drawings, or reports relating thereto, which records shall be and
remain the property of and available to the Company at all times.

              f. Promptly upon termination of his employment, he will disclose
to the Company, or to such officer or other agent as may be designated by the
Company, all inventions which have been partly or wholly conceived, invented or
developed by him for which applications for patents have not been made and will
thereafter execute all such instruments of the




                                      -25-
<PAGE>


character hereinbefore referred to, and will take such steps as may be necessary
to secure and assign to the Company the exclusive rights in and to such
inventions and any patents that may be issued thereon any expense therefor to be
borne by the Company.

              g. He will not at any time aid in attacking the patentability,
scope, or validity of any invention to which the provisions of subparagraphs (c)
through (f), above, apply.

              In the event that (i) Executive institutes any legal action to
enforce his rights under, or to recover damages for breach of this agreement, or
(ii) the Company institutes any action to avoid making any payments due to
Executive under this agreement, Executive, if he is the prevailing party, shall
be entitled to recover from the Company any actual expenses for attorney's fees
and other disbursements incurred by him in relation thereto.

          13.  Arbitration. Any disputes hereunder shall be settled as follows:

              a. Election Of Arbitration. At the option of either party, any and
all disputes or controversies whether of law or fact and of any nature
whatsoever arising from or respecting this Agreement shall be decided by
arbitration by the American Arbitration Association in accordance with the rules
and regulations of that Association.

              b. Selection Of Arbitrators. The arbitrators shall be selected as
follows: In the event the Company and Executive agree on one arbitrator, the
arbitration shall be conducted by such arbitrator. In the event the Company and
Executive do not so agree, the Company and Executive shall each select one
independent, qualified arbitrator, and the two arbitrators so selected shall
select the third arbitrator. The Company reserves the right to object to any
individual arbitrator who shall be employed by or affiliated with a competing
organization.


                                      -26-
<PAGE>


              c. Conduct Of Arbitration. Arbitration shall take place in
Stamford, Connecticut or any other location mutually agreeable to the parties.
Reasonable notice of the time and place of arbitration shall be given to all
persons other than the parties as shall be required by law, and such persons or
their authorized representatives shall have the right to attend and/or
participate in all the arbitration hearings in such manner as the law shall
require.

              d. Secrecy Of Proceedings. At the request of either party,
arbitration proceedings will be conducted in the utmost secrecy; in such case
all documents, testimony and records shall be received, heard and maintained by
the arbitrators in secrecy under seal, available for the inspection only of the
Company or Executive and their respective attorneys and their respective
experts, who shall agree in advance and in writing to receive all such
information confidentially and to maintain such information in secrecy until
such information shall become generally known.

              e. Relief. The arbitrators, who shall act by majority vote, shall
be able to award damages, with or without an accounting and costs. The decree or
judgment of an award rendered by the arbitrators may be entered in any court
having jurisdiction thereof.

         14. Notices. All notices and other communications which are required or
may be given under this Agreement shall be in writing and shall be delivered
personally or by registered or certified mail addressed to the party concerned
at the following addresses:

                     If to the Company:

                           SmartServ Online, Inc.
                           Metro Center
                           One Station Place
                           Stamford, CT 06902


                                      -27-
<PAGE>

                     If to the Executive:

                           Mr. Mario F. Rossi
                           22 Split Rock Road
                           Trumbull, CT  06611

                     With a copy to:

                           Stephen M. Cohen, Esq.
                           Buchanan Ingersoll Professional Corporation
                           Eleven Penn Center
                           14th Floor
                           1835 Market Street
                           Philadelphia, PA  19103-2985

or to such other address as shall be designated by notice in writing to the
other party in accordance herewith. Notices and other communications hereunder
shall be deemed effectively given when personally delivered, or, if sent by
overnight courier, upon receipt, or, if mailed, 48 hours after deposit in the
United States first class mail, postage prepaid.

          15.      Miscellaneous.

              a. This Agreement supersedes all prior agreements, arrangements
and understandings, written or oral, relating to the subject matter hereof,
without limitation, including the Employment Agreement.

              b. (i) This Arrangement shall inure to the benefit of the
Executive's heirs, representatives or estate to the extent stated herein.


                                      -28-
<PAGE>


              (ii) The Company shall require any successor (whether direct or
indirect, by purchase, merger, consolidation or otherwise) to all or
substantially all of the business or assets of the Company, by agreement in form
and substance satisfactory to the Executive, expressly to assume and agree to
perform this Agreement in the same manner and to the same extent that the
Company would be required to perform if no such succession had taken place. As
used in this Agreement, "Company" shall mean the Company as defined in the
preamble to this Agreement and any successor to its business or assets which
executes and delivers the agreement provided for in this Subsection 15 (b) (ii)
or which otherwise becomes bound by all the terms and provisions of this
Agreement by operation of law.

              c. This Agreement may be amended, modified, superseded, canceled,
renewed or extended and the terms or covenants hereof may be waived, only by a
written instrument executed by both of the parties hereto, or in the case of a
waiver, by the party waiving compliance. The failure of either party at any time
or times to require performance of any provisions hereof shall in no manner
affect the right at a later time to enforce such provisions thereafter. No
waiver by either party of the breach of any term or covenant contained in this
Agreement, whether by conduct or otherwise, in any one or more instances, shall
be deemed to be, or construed as, a further or continuing waiver of any such
breach or a waiver of the breach of any other term or covenant contained in this
Agreement.

              d. In the event any one or more of the covenants, terms or
provisions contained in this Agreement shall be invalid, illegal or
unenforceable in any respect, the validity of the remaining covenants, terms and
provisions contained herein shall be in no way affected, prejudiced or disturbed
thereby.


                                      -29-
<PAGE>


              e. This Agreement is personal in nature and neither of the parties
hereto shall, without the consent of the other, assign or transfer this
Agreement or any rights or obligations hereunder, except as provided in
Subsection 15(b) above. Without limiting the foregoing, the Executive's right to
receive payments hereunder shall not be assignable or transferable, whether by
pledge, creation of a security interest or otherwise, other than a transfer by
his will or by the laws of descent or distribution, and in the event of any
attempted assignment or transfer contrary to this Subsection 15(e) the Company
shall have no liability to pay any amount so attempted to be assigned or
transferred.

              This Agreement shall be governed by laws of the State of
Connecticut, without regard to its choice of law provisions.


                                      -30-
<PAGE>


              IN WITNESS WHEREOF, the parties have caused this Agreement to be
executed and delivered as of the date first above written.

ATTEST:                                     SMARTSERV ONLINE, INC:


By:________________________                 By:_________________________________
   ________________________                    _________________________________


WITNESS:                                    EXECUTIVE:


___________________________                 ____________________________________
                                                       Mario F. Rossi



                                      -31-




                            SMARTSERV ONLINE, INC.
                       RESTRICTED STOCK PURCHASE AGREEMENT


         THIS AGREEMENT is made as of December 29, 1998 between SmartServ
Online, Inc., a Delaware corporation (the "Company"), and Mario F. Rossi
("Purchaser").

         WHEREAS Purchaser is an employee of the Company whose continued
affiliation with the Company is considered to be important for the Company's
continued growth; and

         WHEREAS in order to provide Purchaser an opportunity to acquire an
equity interest in the Company as an incentive for Purchaser to continue to
participate in the affairs of the Company, the Company is willing to sell to
Purchaser and Purchaser desires to purchase shares of Common Stock according to
the terms and conditions hereof;

         THEREFORE, the parties agree as follows:

              1.    PURCHASE AND SALE OF STOCK. Subject to the terms and
conditions of this Agreement, the Company hereby agrees to sell to Purchaser and
Purchaser agrees to purchase from the Company 206,080 shares of the Company's
Common Stock (the "Stock") at a price of $2.19885 per share (the "Per Share
Purchase Price"), for an aggregate purchase price of $453,139.01. (The Per Share
Purchase Price being equal to 110% of the fair market value of the Stock as
determined by the average of the high and low sales price for the Stock for the
30 trading days immediately preceding the date of this Agreement.) The purchase
price for the Stock shall be paid by a non-recourse promissory note (the "Note")
in the form attached hereto as Exhibit A, in the amount of $453,139.01. The Note
shall be secured by pledge of the Stock and Purchaser shall be required to
execute and deliver a Security Agreement in the form attached hereto as Exhibit
B (the "Security Agreement"). If during the time that the Note remains
outstanding, the Company sells shares of the Company's Common Stock or other
securities convertible into the Company's Common Stock, pursuant to a Change of
Control Transaction (as defined below) at a price per share less than the Per
Share Purchase Price the aggregate principal amount of the Note shall be
automatically reduced to an amount equal the number of shares of Stock
multiplied by the per share price at which such securities are to be sold in the
Change of Control Transaction (the "Adjusted Principal Amount"). Furthermore, if
the Company shall sell shares of the Company's Common Stock or other securities
convertible into the Company's Common Stock in a private placement, or one or
more related private placements (a "Private Placement"), within six (6) months
of this Agreement for an aggregate purchase price in excess of $1,000,000, then
the number of shares issued pursuant to this Agreement shall automatically be
adjusted (the "Adjustment") in order to ensure that


                                      -1-
<PAGE>


immediately following such Private Placement the Purchaser shall retain three
percent (3%) of the outstanding shares of the Company's Common Stock and other
securities convertible into the Company's Common Stock on a fully diluted basis.
The number of shares of the Company's Common Stock issued pursuant to the
Adjustment (the "Additional Shares") shall be set forth on Schedule 1 attached
hereto and shall be subject to the same terms and conditions as the Stock and
each reference herein to the Stock shall include the Additional Shares, to the
extent appropriate.

              2.    REPURCHASE OPTION, PUT OPTION AND RELEASE OF SHARES.

                           (a)      REPURCHASE OPTION AND PUT OPTION.

                           (i) In the event of any voluntary or involuntary
                           termination of Purchaser's employment with the
                           Company (including as a result of death but excluding
                           Purchaser's termination of employment without Cause
                           (as defined below) or for Good Reason (as defined
                           below)) before all shares of the Stock are released
                           from the Company's repurchase option under Section
                           2(b) below, the Company shall, upon the date of such
                           termination (as reasonably fixed and determined by
                           the Company) have an irrevocable, exclusive option
                           for a period of twelve (12) months from such date to
                           repurchase all or any portion of the Stock which has
                           not been released from the repurchase option
                           described in this Section 2 (the "Repurchase Option")
                           at the time of such termination at the original
                           purchase price per share. The Repurchase Option shall
                           be exercised by the Company by written notice to
                           Purchaser or his/her executor and, at the Company's
                           option, (A) by delivery to Purchaser or his/her
                           executor with such notice of a check in the amount of
                           the aggregate repurchase price for the Stock being
                           repurchased, (B) by cancellation by the Company of an
                           amount of Purchaser's indebtedness to the Company
                           equal to the aggregate repurchase price for the Stock
                           being repurchased, or (C) by a combination of (A) and
                           (B) so that the combined payment and cancellation of
                           indebtedness equals such aggregate repurchase price.
                           Upon delivery of such notice and the payment of the
                           aggregate repurchase price in any of the ways
                           described above, the Company shall become the legal
                           and beneficial owner of the Stock being repurchased
                           and all rights and interests therein or relating
                           thereto, and the Company shall have the right to
                           retain and transfer to its own name the number of
                           shares of the Stock being repurchased by the Company.

                           (ii) If Purchaser's employment with the Company is
                           terminated (A) by the Company other than for Cause,
                           (B) as a result of Purchaser's death or Disability
                           (as defined below) or (C) by Purchaser for Good
                           Reason, Purchaser or his/her executor shall have the
                           right to cause the Company to


                                      -2-
<PAGE>


                           repurchase all Stock at the original purchase price
                           per share (the "Put Option"). The Put Option shall be
                           exercised by Purchaser by written notice to the
                           Company delivered within sixty (60) days of such
                           termination. The repurchase price shall be paid at
                           the Company's option, (A) by delivery to Purchaser
                           or his/her executor within ninety (90) days a check
                           in the amount of the aggregate repurchase price for
                           the Stock being repurchased, (B) by cancellation by
                           the Company of an amount of Purchaser's indebtedness
                           to the Company equal to the aggregate repurchase
                           price for the Stock being repurchased, or (C) by a
                           combination of (A) and (B) so that the combined
                           payment and cancellation of indebtedness equals such
                           aggregate repurchase price. Upon payment of the
                           aggregate repurchase price in any of the ways
                           described above, the Company shall become the legal
                           and beneficial owner of the Stock being repurchased
                           and all rights and interests therein or relating
                           thereto, and the Company shall have the right to
                           retain and transfer to its own name the number of
                           shares of the Stock being repurchased by the Company.

                  (b)       RELEASE OF SHARES FROM REPURCHASE OPTION.

                           (i) Subject to Section 2(b)(ii), 1/36th of the Stock
                           shall be released from the Company's Repurchase
                           Option on the one-month anniversary of this
                           Agreement, and an additional 1/36th of the Stock
                           shall be released on each monthly anniversary of such
                           date thereafter until all shares of the Stock have
                           been released; provided in each case that there has
                           not been any voluntary or involuntary termination
                           prior to each such date of release.

                           (ii) Notwithstanding Section 2(b)(i), all of the
                           stock shall be released from the Company's Repurchase
                           Option in the event that (A) Purchaser terminates his
                           employment for Good Reason (as defined below), (B)
                           the Company terminates the Purchaser's employment
                           with the Company without cause or (C) there is a
                           Change of Control (as defined below)..

                  (c)      CERTAIN DEFINITIONS

                           (i) For purposes of this Agreement, "Cause" shall
                           mean termination of the Purchaser by the Company
                           upon:

                                    (A) the willful and continued failure by the
                                    Executive to substantially perform his
                                    duties with the Company (other than any such
                                    failure resulting from his incapacity due to
                                    physical or mental illness), after a written
                                    demand for substantial performance is
                                    delivered to the Executive by the Board of
                                    Directors which specifically identifies the
                                    manner in which the Board of Directors


                                      -3-
<PAGE>


                                    believes that the Executive has not
                                    substantially performed his duties, and
                                    which failure has not been cured within
                                    thirty days after such written demand; or

                                    (B) the willful and continued engaging by
                                    the Executive in conduct which is
                                    demonstrably and materially injurious to the
                                    Company, monetarily or otherwise.

                           For purposes of this Subsection (c)(i), no act, or
                           failure to act, on the Executive's part shall be
                           considered "willful" unless done, or omitted to be
                           done, by the Executive in bad faith and without
                           reasonable belief that such action or omission was in
                           the best interest of the Company. Notwithstanding the
                           foregoing, the Executive shall not be deemed to have
                           been terminated for Cause unless and until there
                           shall have been delivered to him a copy of a
                           resolution duly adopted by the affirmative vote of
                           not less than 51% of the entire membership of the
                           Board of Directors at a meeting of the Board of
                           Directors called and held for that purpose (after
                           reasonable notice to the Executive and an opportunity
                           for the Executive, together with his counsel, to be
                           heard before the Board of Directors), finding that in
                           the good faith opinion of the Board of Directors the
                           Executive was guilty of conduct set forth above in
                           clauses (A) or (B) of the first sentence of this
                           Subsection (c)(i) and specifying the particulars
                           thereof in detail.

                           (ii) For purposes of this Agreement "Change of
                           Control" shall mean Change of Control shall occur if:
                           (i) at any time less than 60% of the members of the
                           Board of Directors shall be individuals who were
                           either (x) Directors on the effective date of this
                           Agreement or (y) individuals whose election, or
                           nomination for election, was approved by a vote
                           (including a vote approving a merger or other
                           agreement providing for the membership of such
                           individuals on the Board of Directors) of at least
                           two-thirds of the Directors then still in office who
                           were Directors on the effective date of this
                           Agreement or who were so approved (the "Continuing
                           Directors"); or (ii) the shareholders of the
                           Corporation shall approve an agreement or plan
                           providing for the Corporation to be merged,
                           consolidated or otherwise combined with, or for all
                           or substantially all its assets or stock to be
                           acquired by, another corporation, as a consequence of
                           which the former shareholders of the Corporation will
                           own, immediately after such merger, consolidation,
                           combination or acquisition, less than a majority of
                           the Voting Power of such surviving or acquiring
                           corporation or the parent thereof (a "Change of
                           Control Transaction"). (iii) For purposes of this
                           Agreement, "Disability" shall mean that Purchaser, at
                           the time notice of termination is given, has been
                           unable to


                                      -4-
<PAGE>


                           substantially perform his/her duties under this
                           Agreement for a period of not less than four (4)
                           consecutive months as the result of his/her
                           incapacity due to physical or mental illness.

                           (iv) For purposes of this Agreement, "Good Reason"
                           shall mean the termination of employment by the
                           Executive upon the occurrence of any one of the
                           following events: (i) a material breach by the
                           Company of the Employment Agreement (defined below),
                           (ii) the Company's assignment to Executive of duties
                           inconsistent in any material respect with his
                           position (including status and reporting) or any
                           other diminution of authority, duties or
                           responsibilities, excluding an isolated action by the
                           Company not taken in bad faith and which is remedied
                           by the Company within 15 days after receipt of notice
                           from the Executive, (iii) a Change of Control, other
                           than a Change of Control Transaction that was
                           approved by a majority of the Continuing Directors,
                           or (iv) the relocation of the Executive's principal
                           place of employment to a location more than 50 miles
                           from his principal place of employment on the date of
                           the Employment Agreement (defined below)(unless such
                           relocation is closer to the Executive's Principal
                           residence).

                           (v) For the purposes of this Agreement, "Employment
                           Agreement" shall mean that certain employment
                           agreement by and between the Purchaser and the
                           Company dated as of January 1, 1999.

                           (vi) This Agreement shall not confer upon Purchaser
                           any right with respect to employment by the Company,
                           nor shall it interfere with or affect in any manner
                           the right or power of the Company, or a parent or
                           subsidiary of the Company, to terminate Purchaser's
                           employment or consulting relationship with the
                           Company, which right is hereby reserved, subject to
                           the provisions of the Employment Agreement.

              3.    STOCK SPLITS, ETC. If, from time to time during the term of
this Agreement: (i) There is any stock dividend or liquidating dividend of cash
and/or property, stock split or other change in the character or amount of any
of the outstanding securities of the Company; or (ii) there is any
consolidation, merger or sale of all, or substantially all, of the assets of the
Company; then, in such event, any and all new, substituted or additional
securities or other property to which Purchaser is entitled by reason of
Purchaser's ownership of the Stock shall be immediately subject to this
Agreement and be included in the word "Stock" for all purposes with the same
force and effect as the shares of Stock currently subject to the Repurchase
Option and other terms of this Agreement. While the aggregate repurchase price
payable upon execution of the Repurchase Option shall remain the same after each
such event, the repurchase price per share of Stock shall be appropriately
adjusted.


                                      -5-
<PAGE>


              4.    RESTRICTION ON TRANSFER. Purchaser shall not, except as
contemplated by the Security Agreement, sell, transfer, pledge, hypothecate or
otherwise dispose of any shares of the Stock which remain subject to the
Repurchase Option. The Company shall not be required (i) to transfer on its
books any shares of Stock which shall have purportedly been sold or transferred
in violation of any of the provisions set forth in this Agreement, or (ii) to
treat as owner of such shares or to accord the right to vote as such owner or to
pay dividends to any purported transferee to whom such shares shall have been
purportedly transferred.

              5.    REGISTRATION RIGHTS

                           (a) Piggy Back Registration Rights. If at any time
                           the Company shall determine to register for its own
                           account or the account of others under the Securities
                           Act of 1933, as amended (the "Securities Act") any of
                           its equity securities, other than on Form S-8 or Form
                           S-4 or their then equivalents relating to shares of
                           Common Stock to be issued solely in connection with
                           any acquisition of any entity or business or shares
                           of Common Stock issuable in connection with stock
                           option or other employee benefit plans, it shall send
                           to the Purchaser written notice of such determination
                           and, if within 15 days after receipt of such notice,
                           the Purchaser shall so request in writing, the
                           Company shall use its best efforts to include in such
                           registration statement all or any part of the Stock
                           not then subject to the Repurchase Option the
                           Purchaser requests to be registered, except that if,
                           in connection with any offering involving an
                           underwriting of the Company's Common Stock to be
                           issued by the Company, the managing underwriter shall
                           impose a limitation on the number of shares of such
                           Common Stock which may be included in the
                           registration statement because, in its judgment, such
                           limitation is necessary to effect an orderly public
                           distribution, then the Company shall be obligated to
                           include in such registration statement only such
                           limited portion of the Stock with respect to which
                           the Purchaser has requested inclusion hereunder. Any
                           exclusion of the Stock shall be made PRO RATA among
                           the all holders of the Company's Common Stock with
                           similar registration rights seeking to include such
                           shares, in proportion to the number of such shares
                           sought to be included by such holders. No incidental
                           right under this Section 5(a) shall be construed to
                           limit any registration required under Section 5(b).
                           The obligations of the Company under this Section
                           5(a) may be waived at any time upon the written
                           consent of the Purchaser and shall expire on the 6th
                           anniversary of this Agreement.

                           (b) S-3 Registration Rights. In addition to the
                           rights provided the Purchaser and other holders of
                           the Company's Common Stock with registration rights
                           in Section 5(a) above, if the registration of the
                           Company's Common Stock under the Securities Act can
                           be effected on


                                      -6-
<PAGE>


                           Form S-3 (or any similar form promulgated by the
                           Commission that permits secondary offerings of
                           securities), then upon the written request of
                           the Purchaser, the Company will, as expeditiously
                           as possible, use its best efforts to effect
                           qualification and registration under the Securities
                           Act on Form S-3 of all or such portion of the
                           Stock as the Purchaser shall specify; provided,
                           however, that the Company shall not be required to
                           effect more than one registration during any 12-month
                           period pursuant to this Section 5(b).

                           (d) The Company will use its best efforts to maintain
                           the effectiveness for up to 90 days (or such shorter
                           period of time as the underwriters need to complete
                           the distribution of the registered offering, or one
                           year in the case of a "shelf" registration statement
                           on Form S-3) of any registration statement pursuant
                           to which any of the Stock is being offered, and from
                           time to time will amend or supplement such
                           registration statement and the prospectus contained
                           therein to the extent necessary to comply with the
                           Securities Act and any applicable state securities
                           statute or regulation. The Company will also provide
                           the Purchaser with as many copies of the prospectus
                           contained in any such registration statement as he
                           may reasonably request.

                  6.       RESTRICTIVE LEGENDS AND STOP-TRANSFER ORDERS.

                           (a) LEGENDS. The share certificate evidencing the
                           Stock issued hereunder shall be endorsed with the
                           following legends (in addition to any legends
                           required under applicable state securities laws):

                           THE SHARES REPRESENTED BY THIS CERTIFICATE HAVE BEEN
                           ACQUIRED FOR INVESTMENT AND NOT WITH A VIEW TO, OR IN
                           CONNECTION WITH, THE SALE OR DISTRIBUTION THEREOF. NO
                           SUCH SALE OR DISPOSITION MAY BE EFFECTED WITHOUT AN
                           EFFECTIVE REGISTRATION STATEMENT RELATED THERETO OR
                           AN OPINION OF COUNSEL SATISFACTORY TO THE COMPANY
                           THAT SUCH REGISTRATION IS NOT REQUIRED UNDER THE
                           SECURITIES ACT OF 1933.

                           THE SHARES REPRESENTED BY THIS CERTIFICATE MAY BE
                           TRANSFERRED ONLY IN ACCORDANCE WITH THE TERMS OF AN
                           AGREEMENT BETWEEN THE COMPANY AND THE SHAREHOLDER, A
                           COPY OF WHICH IS ON FILE WITH THE SECRETARY OF THE
                           COMPANY.


                                      -7-
<PAGE>


                           (b) STOP-TRANSFER NOTICES. Purchaser agrees that, in
                           order to ensure compliance with the restrictions
                           referred to herein, the Company may issue appropriate
                           "stop transfer" instructions to its transfer agent,
                           if any, and that, if the Company transfers its own
                           securities, it may make appropriate notations to the
                           same effect in its own records.

              7.    PURCHASER'S REPRESENTATIONS AND COVENANTS. In connection
with the purchase of the Stock, Purchaser hereby represents and warrants to the
Company as follows:

                           (a) INVESTMENT INTENT; CAPACITY TO PROTECT INTERESTS.
                           Purchaser is purchasing the Stock solely for
                           Purchaser's own account for investment and not with a
                           view to or for sale in connection with any
                           distribution of the Stock or any portion thereof and
                           not with any present intention of selling, offering
                           to sell or otherwise disposing of or distributing the
                           Stock or any portion thereof. Purchaser also
                           represents that the entire legal and beneficial
                           interest of the Stock is being purchased, and will be
                           held, for Purchaser's account only, and neither in
                           whole or in part for any other person. Purchaser
                           either (i) has a pre-existing business or personal
                           relationship with the Company or at least one of its
                           officers, directors or controlling persons, or (ii)
                           by reason of Purchaser's business or financial
                           experience (or the business or financial experience
                           of Purchaser's professional advisors who are
                           unaffiliated with and who are not compensated by the
                           Company or any affiliate or selling agent of the
                           Company, directly or indirectly), can be reasonably
                           assumed to have the capacity to evaluate the merits
                           and risks of an investment in the Company and to
                           protect Purchaser's own interests in connection with
                           this transaction.

                           (b) RESIDENCE. Purchaser's principal residence is
                           within the State of Connecticut and is located at the
                           address indicated beneath Purchaser's signature
                           below.

                           (c) INFORMATION CONCERNING COMPANY. Purchaser has
                           discussed the Company and its plans, operations and
                           financial condition with the Company's officers and
                           has received all such information as Purchaser has
                           deemed necessary and appropriate to enable Purchaser
                           to evaluate the financial risk inherent in making an
                           investment in the Stock. Purchaser has received
                           satisfactory and complete information concerning the
                           business and financial condition of the Company in
                           response to all inquiries in respect thereof.


                                      -8-
<PAGE>


                           (d) ECONOMIC RISK. Purchaser realizes that the
                           purchase of the Stock will be a highly speculative
                           investment and involves a high degree of risk.
                           Purchaser is able, without impairing Purchaser's
                           financial condition, to hold the Stock for an
                           indefinite period of time and to suffer a complete
                           loss on Purchaser's investment.

                           (e) RESTRICTED SECURITIES. Purchaser understands and
                           acknowledges that:

                           (i) The Stock has not been registered under the
                           Securities Act of 1933, as amended, in reliance upon
                           a specific exemption therefrom, which exemption
                           depends upon, among other things, the bona fide
                           nature of Purchaser's investment intent as expressed
                           herein.

                           (ii) The Stock must be held indefinitely unless it is
                           subsequently registered under the Securities Act or
                           unless an exemption from such registration is
                           otherwise available. In addition, Purchaser
                           understands that the certificate evidencing the Stock
                           will be imprinted with a legend which prohibits the
                           transfer of the Stock unless it is registered or such
                           registration is not required in the opinion of
                           counsel satisfactory to the Company.

                           (f) DISPOSITION UNDER RULE 144. Purchaser understands
                           that:

                           (i) The shares of Stock are restricted securities
                           within the meaning of Rule 144 promulgated under the
                           Securities Act; that the exemption from registration
                           under Rule 144 will not be available in any event for
                           at least one (1)) year from the date of payment of
                           the Note (or the applicable portion thereof relating
                           to such shares of Stock), and even then will not be
                           available unless (i) a public trading market then
                           exists for the Common Stock of the Company, (ii)
                           adequate information concerning the Company is then
                           available to the public, and (iii) other terms and
                           conditions of Rule 144 are complied with; and that
                           any sale of the Stock may be made only in limited
                           amounts in accordance with such terms and conditions
                           of Rule 144;

                           (ii) That at the time Purchaser wishes to sell the
                           Stock there may be no public market upon which to
                           make such a sale; that, even if such a public market
                           then exists, the Company may not be satisfying the
                           current public information requirements of Rule 144;
                           and that, in such event, Purchaser would be precluded
                           from selling the Stock under Rule 144 even if the one
                           (1) year minimum holding period had been satisfied;
                           and


                                      -9-
<PAGE>


                           (iii) In the event all of the requirements of Rule
                           144 are not satisfied, registration under the
                           Securities Act or compliance with Regulation A or
                           another registration exemption will be required;
                           that, notwithstanding the fact that Rule 144 is not
                           exclusive, the Staff of the SEC has expressed its
                           opinion that persons proposing to sell private
                           placement securities other than in a registered
                           offering or pursuant to Rule 144 will have a
                           substantial burden of proof in establishing that an
                           exemption from registration is available for such
                           offers or sales; and that such persons and their
                           respective brokers who participate in such
                           transactions do so at their own risk.

                           (g) FURTHER LIMITATIONS ON DISPOSITION. Without in
                           any way limiting Purchaser's representations set
                           forth above, Purchaser further agrees that Purchaser
                           shall in no event make any disposition of all or any
                           portion of the Stock unless and until:

                           (i) Either:

                                    (A) There is then in effect a Registration
                                    Statement under the Securities Act covering
                                    such proposed disposition, and such
                                    disposition is made in accordance with said
                                    Registration Statement; or

                                    (B) (1) Purchaser shall have notified the
                                    Company of the proposed disposition and
                                    shall have furnished the Company with a
                                    detailed statement of the circumstances
                                    surrounding the proposed disposition; (2)
                                    Purchaser shall have furnished the Company
                                    with an opinion of Purchaser's counsel to
                                    the effect that such disposition will not
                                    require registration of such shares under
                                    the Securities Act; and (3) such opinion of
                                    Purchaser's counsel shall have been
                                    concurred in by counsel for the Company, and
                                    the Company shall have advised Purchaser of
                                    such concurrence; and,

                           (ii) The shares of Stock proposed to be transferred
                           are no longer subject to the Repurchase Option set
                           forth in Section 2 hereof.

                  8.       ARBITRATION.

                           (a) ELECTION OF ARBITRATION. At the option of either
                           party, any and all disputes or controversies whether
                           of law or fact and of any nature whatsoever arising
                           from or respecting this Agreement shall be decided by
                           arbitration by the American Arbitration Association
                           in accordance with the rules and regulations of that
                           Association.


                                      -10-
<PAGE>


                           (b) SELECTION OF ARBITRATORS. The arbitrators shall
                           be selected as follows: In the event the Company and
                           Purchaser agree on one arbitrator, the arbitration
                           shall be conducted by such arbitrator. In the event
                           the Company and Purchaser do not so agree, the
                           Company and Purchaser shall each select one
                           independent, qualified arbitrator, and the two
                           arbitrators so selected shall select the third
                           arbitrator. The Company reserves the right to object
                           to any individual arbitrator who shall be employed by
                           or affiliated with a competing organization.

                           (c) CONDUCT OF ARBITRATION. Arbitration shall take
                           place in Stamford, Connecticut or any other location
                           mutually agreeable to the parties. Reasonable notice
                           of the time and place of arbitration shall be given
                           to all persons other than the parties as shall be
                           required by law, and such persons or their authorized
                           representatives shall have the right to attend and/or
                           participate in all the arbitration hearings in such
                           manner as the law shall require.

                           (d) SECRECY OF PROCEEDINGS. At the request of either
                           party, arbitration proceedings will be conducted in
                           the utmost secrecy; in such case all documents,
                           testimony and records shall be received, heard and
                           maintained by the arbitrators in secrecy under seal,
                           available for the inspection only of the Company or
                           Purchaser and their respective attorneys and their
                           respective experts, who shall agree in advance and in
                           writing to receive all such information
                           confidentially and to maintain such information in
                           secrecy until such information shall become generally
                           known.

                           (e) RELIEF. The arbitrators, who shall act by
                           majority vote, shall be able to decree any and all
                           relief of an equitable nature (including without
                           limitation such relief as temporary restraining
                           orders or temporary and/or permanent injunctions),
                           and shall also be able to award damages, with or
                           without an accounting and costs. The decree or
                           judgment of an award rendered by the arbitrators may
                           be entered in any court having jurisdiction thereof.

              9.    GOVERNING LAW. This Agreement shall be governed and
construed by the laws of the State of Connecticut without regard to its choice
of laws provisions.

              10.   MISCELLANEOUS.

                           (a) RIGHTS AS SHAREHOLDER. Subject to the provisions
                           and limitations hereof, Purchaser may, during the
                           term of this Agreement,


                                      -11-
<PAGE>


                           exercise all rights and privileges of a shareholder
                           of the Company with respect to the Stock purchased
                           hereby.

                           (b) FURTHER ASSURANCES. The parties agree to execute
                           such further instruments and to take such further
                           action as may reasonably be necessary to carry out
                           the intent of this Agreement.

                           (c) NOTICES. Any notice required or permitted
                           hereunder shall be given in writing and shall be
                           deemed effectively given upon personal delivery
                           (including by express courier) or upon deposit in the
                           United States Post Office, by First Class mail with
                           postage and fees prepaid, addressed to Purchaser at
                           his/her address shown on the Company's employment
                           records and to the Company at the address of its
                           principal corporate offices (attention: President) or
                           at such other address as such party may designate by
                           ten (10) days' advance written notice to the other
                           party.

                           (d) ASSIGNMENT. This Agreement shall inure to the
                           benefit of the successors and assigns of the Company
                           and, subject to the restrictions on transfer herein
                           set forth, be binding upon Purchaser, his/her heirs,
                           executors, administrators, successors and assigns. No
                           party to this Agreement may assign its rights and
                           obligations under this Agreement without the prior
                           written consent of the other party.

                           (e) AUTHORIZATION OF TRANSFER. Purchaser hereby
                           authorizes and directs the Secretary or transfer
                           agent of the Company to transfer the Stock as to
                           which the Repurchase Option has been exercised from
                           Purchaser to the Company or the Company's assignees.

                           (f) WAIVER. Either party's failure to enforce any
                           provision or provisions of this Agreement shall not
                           in any way be construed as a waiver of any such
                           provision or provisions, nor prevent that party
                           thereafter from enforcing each and every other
                           provision of this Agreement. The rights granted both
                           parties herein are cumulative and shall not
                           constitute a waiver of either party's right to assert
                           all other legal remedies available to it under the
                           circumstances.

                           (g) ADVICE OF COUNSEL. Purchaser has reviewed this
                           Agreement in its entirety, has had an opportunity to
                           obtain the advice of counsel prior to executing this
                           Agreement and fully understands all provisions
                           hereof.

                           (h) COUNTERPARTS. This Agreement may be executed in
                           any number of counterparts, each of which shall be an
                           original and all of which together shall constitute
                           one instrument.


                                      -12-
<PAGE>


                           (i) ENTIRE AGREEMENT. This Agreement, the Employment
                           Agreement, the Note and the Security Agreement
                           represent the entire agreement between the parties
                           with respect to the purchase of Common Stock by
                           Purchaser and the vesting thereof, supersedes all
                           prior understandings and agreements, written and
                           oral, with regard thereto, and satisfies all of the
                           Company's obligations to Purchaser with regard to the
                           issuance or sale of securities. This Agreement may be
                           modified or amended only in writing signed by both
                           parties.


                                      -13-
<PAGE>


        IN WITNESS WHEREOF, the parties hereto have duly executed this Agreement
as of the day and year first above written.

SMARTSERV ONLINE, INC.,                     MARIO F. ROSSI
 a Delaware corporation

By:___________________________              __________________________________
Title:________________________
                                            (Address)

                                            22 Split Rock Road
                                            Trumbull, CT  06611


                                      -14-
<PAGE>


                                   SCHEDULE 1


Pursuant to Section 1 of the Agreement, the Purchaser received _______
Additional Shares as a result of a Private Placement of _______ shares of
__________ by the Company on _______, 1999.



                                      -15-
<PAGE>

                                   exhibit A

                                 PROMISSORY NOTE

$453,139.01                                                Stamford, Connecticut
                                                           December 29, 1998


         FOR VALUE RECEIVED, Mario F. Rossi promises to pay to SmartServ
Online, Inc., a Delaware corporation (the "Company"), or order, the principal
sum of Four Hundred Fifty Three Thousand One Hundred Thirty Nine Dollars and One
Cent ($453,139.01), together with interest on the unpaid principal hereof from
the date hereof at the rate of 6.75% [such interest equal to one point below the
prime rate as of the date of this Note] per annum, compounded annually.
Notwithstanding the foregoing, the principal amount of the Note shall be subject
to an automatic reduction to the Adjustment Principal Amount pursuant to the
terms of the Purchase Agreement (as defined below).

         This Note shall be due and payable in full on December 29, 2003 (the
"Due Date"), unless accelerated as provided herein. Upon the termination of the
Executive from the Company for Cause, the whole unpaid balance on this Note of
principal and interest shall become immediately due at the option of the holder
of this Note. In the event that the Executive terminates his employment with the
Company for Good Reason, the whole unpaid balance on this Note of principal and
interest shall be due and payable upon the earlier of the Due Date or six (6)
months from the Date of Termination. Payments of principal and interest shall be
made in lawful money of the United States of America.

         The undersigned may at any time prepay without penalty all or any
portion of the principal or interest owing hereunder.

         This Note is subject to the terms of that certain Restricted Stock
Purchase Agreement by and between the Company and Mario F. Rossi, dated as of
December 29, 1998 (the "Purchase Agreement") and capitalized terms used herein
which are not otherwise defined shall have the meanings ascribed to them in the
Purchase Agreement. This Note is secured by a pledge of the Company's Common
Stock under the terms of a Security Agreement of even date herewith (the
"Security Agreement") and is subject to all the provisions thereof.

         This Note is intended to evidence a non-recourse obligation to secure
the purchase of the Company's Common Stock pursuant to the Purchase Agreement.
Accordingly, this Note shall be without recourse against Mario F. Rossi and no
person entitled to payment under this Note shall have any right to his assets
other than the collateral given for this Note and earnings attributable to such
collateral or the investment of such collateral, if any.

         This Note shall be governed and construed in accordance with the laws
of the State of Connecticut.


                                            ___________________________________
                                            Mario F. Rossi


<PAGE>


                                    exhibit B

                               SECURITY AGREEMENT


         This Security Agreement is made as of December 29, 1998 between
SmartServ Online, Inc., a Delaware corporation ("Pledgee"), and Mario F. Rossi
("Pledgor").


                                    Recitals

         Pursuant to Pledgor's purchase of Stock under the Restricted Stock
Purchase Agreement dated December 29, 1998, between Pledgor and Pledgee (the
"Purchase Agreement"), and Pledgor's election to pay for such Stock with his
promissory note (the "Note"), Pledgor has purchased 206,080 shares of Pledgee's
Common Stock (the "Shares") at a price of $2.19885 per share, for a total
purchase price of $453,139.01.  The Note and the obligations thereunder are as
set forth in Exhibit A to the Purchase Agreement.

         NOW, THEREFORE, it is agreed as follows:

         1. Creation and Description of Security Interest. In consideration of
the transfer of the Shares to Pledgor under the Purchase Agreement, Pledgor,
pursuant to the Connecticut Uniform Commercial Code, hereby pledges all of such
Shares (herein sometimes referred to as the "Collateral") represented by
certificate number ______, duly endorsed in blank or with executed stock powers,
and herewith delivers said certificate to the Pledgee, who shall hold said
certificate subject to the terms and conditions of this Security Agreement.

         The pledged stock shall be held by the Pledgee as security for the
repayment of the Note, and the Pledgee shall not encumber or dispose of such
Shares except in accordance with the provisions of this Security Agreement.

         2. Pledgor's Representations and Covenants. To induce Pledgee to enter
into this Security Agreement, Pledgor represents and covenants to Pledgee, its
successors and assigns, as follows:

             a. Payment of Indebtedness. Pledgor will pay the principal sum of
the Note secured hereby, together with interest thereon, at the time and in the
manner provided in the Note.

             b. Encumbrances. The Shares are free of all other encumbrances,
defenses and liens, and Pledgor will not further encumber the Shares without the
prior written consent of Pledgee.

         3. Voting Rights. During the term of this pledge and so long as all
payments of principal and interest are made as they become due under the terms
of the Note, Pledgor shall have the right to vote all of the Shares pledged
hereunder.
         4. Stock Adjustments. In the event that during the term of the pledge
any stock dividend, reclassification, readjustment or other changes are declared
or made in the capital structure of Pledgee, all new, substituted and additional
shares or other securities issued by reason of any such change shall be


                                      -2-
<PAGE>


delivered to and held by the Pledgee under the terms of this Security Agreement
in the same manner as the Shares originally pledged hereunder. In the event of
substitution of such securities the Pledgor and the Pledgee shall cooperate and
execute such documents as are reasonable so as to provide for the substitution
of such Collateral and, upon such substitution, references to "Shares" in this
Security Agreement shall include the substituted shares of capital stock of
Pledgor as a result thereof.

         5. Options and Rights. In the event that, during the term of this
pledge, subscription options or other rights or options shall be issued in
connection with the pledged Shares, such rights and options shall be the
property of Pledgor and, if exercised by Pledgor, all new stock or other
securities so acquired by Pledgor as it relates to the pledged Shares then held
by Pledgee shall be immediately delivered to Pledgee, to be held under the terms
of this Security Agreement in the same manner as the Shares pledged.

         6. Default. Pledgor shall be deemed to be in default of the Note and of
this Security Agreement in the event:

             a.   Payment of principal or interest on the Note shall be
                  delinquent for a period of 10 days or more; or

             b.   Pledgor fails to perform any of the covenants set forth in the
                  Restricted Stock Purchase Agreement or contained in this
                  Security Agreement for a period of 10 days after written
                  notice thereof from Pledgee.

In the case of an event of Default, as set forth above, Pledgee shall have the
right to accelerate payment of the Note upon notice to Pledgor, and Pledgee
shall thereafter be entitled to pursue its remedies under the Connecticut
Uniform Commercial Code.

         7. Release of Collateral. There shall be released from this pledge a
portion of the pledged Shares held by Pledgee here under upon payments of the
principal of the Note. The number of the pledged Shares which shall be released
shall be that number of full Shares which bears the same proportion to the
initial number of Shares pledged hereunder as the payment of principal bears to
the initial full principal amount (or in the event that the initial principal
amount on the Note has been adjusted pursuant to Section 1 of the Purchase
Agreement, the Adjusted Principal Amount) of the Note.

         8. Withdrawal or Substitution of Collateral. Pledgor shall not sell,
withdraw, pledge, substitute or otherwise dispose of all or any part of the
Collateral without the prior written consent of Pledgee.

         9. Term. The within pledge of Shares shall continue until the payment
of all indebtedness secured hereby, at which time the remaining pledged stock
shall be promptly delivered to Pledgor, subject to the provisions for prior
release of a portion of the Collateral as provided in paragraph 7 above.

         10. Insolvency. Pledgor agrees that if a bankruptcy or insolvency
proceeding is instituted by or against it, or if a receiver is appointed for the
property of Pledgor, or if Pledgor makes an assignment for the benefit of
creditors, the entire amount unpaid on the Note shall become immediately due and
payable, and Pledgee may proceed as provided in the case of default.


                                      -3-
<PAGE>


         11. Invalidity of Particular Provisions. Pledgor and Pledgee agree that
the enforceability or invalidity of any provision or provisions of this Security
Agreement shall not render any other provision or provisions herein contained
unenforceable or invalid.

         12. Successors or Assigns. Pledgor and Pledgee agree that all of the
terms of this Security Agreement shall be binding on their respective successors
and assigns, and that the term "Pledgor" and the term "Pledgee" as used herein
shall be deemed to include, for all purposes, the respective designees,
successors, assigns, heirs, executors and administrators.

         13. Governing Law. This Security Agreement shall be interpreted and
governed under the laws of the State of Connecticut without regard to its
conflict of laws provisions.


                                      -4-
<PAGE>


         IN WITNESS WHEREOF, the parties hereto have executed this Agreement as
of the day and year first above written.


         "PLEDGOR"                 Mario F. Rossi


                                   ____________________________________________
                                   (signature)

                                    Address:
                                    22 Split Rock Road
                                    Trumbull, CT 06611


         "PLEDGEE"                  SMARTSERV ONLINE, INC.
                                    a Delaware corporation


                                    By:________________________________________
                                    Title:_____________________________________







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