SYKES ENTERPRISES INC
8-K, 1996-09-16
COMPUTER INTEGRATED SYSTEMS DESIGN
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                                  UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION

                             Washington, D.C.  20549


                                    FORM 8-K


                                 CURRENT REPORT

                         PURSUANT TO SECTION 13 OR 15(d)
                     OF THE SECURITIES EXCHANGE ACT OF 1934




           DATE OF REPORT:          September 16, 1996                         
                      (Date of the earliest event reported)    
    

                     SYKES ENTERPRISES, INCORPORATED            
         (Exact name of Registrant as specified in its charter)



           Florida              0-28274             56-1383460    
   (State or other juris-     (Commission        (I.R.S. Employer     
   diction of incorporation)  File Number)   Identification Number) 


    100 North Tampa Street, Suite 3900
               Tampa, Florida                            33602-5089  
   (Address of principal executive offices)              (Zip Code)


                                  813/274-1000                    
               Registrant's telephone number, including area code


   <PAGE>

   Item 2.   Acquisition or Disposition of Assets

   On August 30, 1996, pursuant to a Stock Purchase Agreement dated as of
   August 30, 1996 (the "Agreement"), Sykes Enterprises, Incorporated ("SEi"
   or "Company") acquired all of the issued and outstanding stock of
   DiagSoft, Inc. ("DiagSoft") from Gordon H. Kraft in exchange for 675,000
   shares of SEi common stock (the "Acquisition").  The Acquisition will be
   accounted for using the pooling-of-interests method of accounting.

   DiagSoft, a corporation organized and existing under the laws of the State
   of California, develops and markets proprietary diagnostic software for
   use by manufacturers, professional service personnel and end users, which
   serves as a tool for enhancing SEi's  technical product support services. 
   Proprietary products developed and marketed by DiagSoft for use with a
   variety of operating systems include software used by personal computer
   manufacturers for their quality assurance purposes, and pre-installed or
   bundled software used by professional service personnel and end users for
   verifying component functionality, troubleshooting, resolving hardware and
   software conflicts, and hardware repairs.  For the six month period ended
   June 30, 1996 and the year ended December 31, 1995, DiagSoft had revenues
   and net income (loss) approximating $3.9 million and $479,000, and $6.2
   million and ($112,000), respectively, based on the unaudited internally
   prepared financial information.  The Company expects to close leased
   offices in Scotts Valley, California and Tampa, Florida acquired in the
   Acquisition.

   Pursuant to the Agreement, Mr. Kraft entered into a consulting  agreement
   with Sykes Enterprises, Incorporated, effective through August 30, 1997,
   unless terminated earlier in accordance with the terms of the agreement. 
   Also pursuant to the Agreement, Mr. Kraft is precluded from competing
   against DiagSoft or the Company for three years.

   Gordon Kraft did not own any shares of SEi common stock as of the date of
   the Agreement.  None of the directors and executive officers of SEi owned
   any DiagSoft stock as of the date of the Agreement.  Gordon Kraft has been
   granted certain registration rights for the SEi common stock he received
   in the Acquisition.

   Item 7.   Financial Statements, Pro Forma Financial Information and
   Exhibits

        (a)  Financial Statements of the Business Acquired.

        It is impractical to provide the required financial statements for
   DiagSoft at the date of the filing of this Form 8-K.  The required
   financial statements will be provided as soon as practicable but not later
   than sixty days after the date on which this Form 8-K must be filed.

        (b)  Pro Forma Financial Information.

        It is impractical to provide the required pro forma financial
   information at the date of the filing of this Form 8-K.  The required pro
   forma financial information will be provided as soon as practicable but
   not later than sixty days after the date on which this Form 8-K must be
   filed.

        (c)  Exhibits

        2.1  Stock Purchase Agreement between Gordon Kraft and
             Sykes Enterprises, Incorporated, dated as of August
             30, 1996 (without schedules or exhibits).1

        99.1 News Release dated September 3, 1996.

        99.2 Registration Rights Agreement between Gordon Kraft and
             Sykes Enterprises, Incorporated, dated as of August
             30, 1996.


   __________________
   1    Sykes Enterprises, Incorporated agrees to supplementally furnish a
        copy of any omitted schedule or exhibit to the Securities and
        Exchange Commission upon request.


                                    SIGNATURE

        Pursuant to the requirements of the Securities Exchange Act of 1934,
   the Registrant has duly caused this report to be signed on its behalf by
   the undersigned hereunto duly authorized.

                                 SYKES ENTERPRISES, INCORPORATED



                                 By:  /s/ Scott J. Bendert       
                                      Scott J. Bendert
                                      Vice President Finance and 
                                      Treasurer

   Dated:  September 16, 1996

   <PAGE>
                                  EXHIBIT INDEX

        2.1  Stock Purchase Agreement between Gordon H. Kraft and
             Sykes Enterprises, Incorporated, dated as of August
             30, 1996 (without schedules or exhibits).1

        99.1 News Release dated September 3, 1996.

        99.2 Registration Rights Agreement between Gordon H. Kraft
             and Sykes Enterprises, Incorporated, dated as of
             August 30, 1996.



   ____________
   1    Sykes Enterprises, Incorporated agrees to supplementally furnish a
        copy of any omitted schedule or exhibit to the Securities and
        Exchange Commission upon request.



                                                                  EXHIBIT 2.1

                            STOCK PURCHASE AGREEMENT


        THIS STOCK PURCHASE AGREEMENT is made and entered into as of August
   30, 1996, by and between GORDON H. KRAFT, an individual residing in
   Florida (the "Seller") and SYKES ENTERPRISES, INCORPORATED, a corporation
   organized and existing under the laws of Florida ("SEi").

                                    RECITALS

        WHEREAS, Seller owns 650,000 shares, constituting all of the issued
   and outstanding shares (the "Shares") of common stock of DIAGSOFT, INC., a
   corporation organized and existing under the laws of California
   ("DiagSoft"); and

        WHEREAS, Seller desires to transfer, exchange and assign the Shares
   to SEi, and SEi desires to acquire the Shares from Seller, in a tax free
   stock for stock transaction on the terms and subject to the conditions
   hereinafter set forth.

        NOW, THEREFORE, in consideration of the premises and of the mutual
   representations, warranties, covenants and agreements hereinafter set
   forth and for other good and valuable considerations, the receipt and
   sufficiency of which are hereby expressly acknowledged by Seller and SEi,
   the parties hereto agree as follows:

                                    ARTICLE 1
                                   DEFINITIONS

        The terms defined in this Article shall have the following respective
   meanings for all purposes of this Agreement:

        1.1  "Affiliate" means, with respect to any Person, any family member
   and any other Person controlling, controlled by or under common control
   with such Person.

        1.2  "Business" means the business conducted as of the date of this
   Agreement or as of the Closing Date, as the context permits or implies, by
   DiagSoft and Subsidiary including, without limitation, the development,
   sale and licensing of diagnostic software for computers, the production of
   videotapes and graphic designs under the name "Big Kahuna Productions,"
   and the development, sale and licensing of neural network software.

        1.3  "Business Day" means any day on which banks are open for
   business in New York, New York.

        1.4  "Closing" means the consummation and effectuation of the
   transactions contemplated herein pursuant to the terms and conditions of
   this Agreement, which shall be held on the 30th day of August, 1996, at
   10:00 AM in the offices of Berliner Cohen in San Jose, California or on
   such other date or at such other time or place as is mutually agreed by
   the parties hereto.

        1.5  "Closing Date" means the date on which the Closing actually
   occurs.

        1.6  "Copyrights" means United States and foreign copyrights, whether
   registered or unregistered and pending applications to register the same.

        1.7  "Customers" shall have the meaning set forth in Section 4.15.

        1.8  "Disclosure Schedule" means the disclosure schedule executed by
   the Seller and SEi as of the date hereof and previously delivered to such
   parties, without amendment after the date hereof.

        1.9  "Employee Benefit Plan" means any plan described in Section 3(3)
   of ERISA and also shall mean any pension, retirement, profit sharing,
   savings, thrift, stock bonus, stock option, stock purchase, restricted
   stock purchase, stock ownership, stock appreciation right, phantom stock,
   deferred compensation, supplemental retirement, deferred bonus, severance,
   change of control, parachute, health, medical, dental, vision,
   prescription drugs, fitness, dependent care, educational assistance, group
   legal services, life insurance, accidental death, accidental
   dismemberment, sick pay, short-term or long-term disability, Code
   Section 125 or other cafeteria plan, supplemental unemployment income,
   training, apprenticeship, scholarship, tuition reimbursement, employee
   assistance, employee discount, subsidized cafeteria, fringe benefit,
   vacation, holiday, employer-sponsored recreational facility, or other
   employee or retiree pension benefit or welfare benefit plan, policy,
   contract, or arrangement, or other similar fringe or employee benefit
   plan, program, policy, contract, or arrangement, written or oral,
   qualified or nonqualified, funded or unfunded, foreign or domestic
   covering employees or former employees of DiagSoft or Subsidiary.

        1.10 "Environmental Law" means any federal, state, county or local
   statutes, laws, regulations, rules, ordinances, codes, licenses and
   permits or any governmental authorities relating to environmental, health
   or safety matters, including, without limitation, the Comprehensive
   Environmental Response, Compensation and Liability Act of 1980, as
   amended, and applicable regulations promulgated thereunder, the Clean Air
   Act, as amended, and applicable regulations promulgated thereunder, the
   Federal Water Pollution Control Act of 1972, as amended, and applicable
   regulations promulgated thereunder, the Hazardous Materials Transportation
   Act, as amended, and applicable regulations promulgated thereunder, and
   the Hazardous Materials Transportation Uniform Safety Act of 1990, as
   amended, and applicable regulations promulgated thereunder.

        1.11 "ERISA" means the Employee Retirement Income Security Act of
   1974, as amended.

        1.12 "Escrow Agent" means Firstar Trust Company of Milwaukee,
   Wisconsin, or such other person as SEi and Seller shall mutually agree
   upon, in its capacity as escrow agent.

        1.13 "Financial Statements" has the meaning set forth in Section 4.7.

        1.14 "Form 10-Q Balance Sheet" means the unaudited balance sheet
   dated June 30, 1996 (and any notes related thereto), found in Form 10-Q
   filed with the SEC for the quarterly period ended June 30, 1996, a copy of
   which is included as part of the SEi Filings.

        1.15 "GAAP" means generally accepted accounting principles as in
   effect in the United States on June 30, 1996.

        1.16 "Intellectual Property" means all intellectual property and
   property rights, including all Patent Rights, Copyrights, Trademarks,
   Licenses, Trade Names, Trade Secrets and all other forms of proprietary
   information.

        1.17 "Interim Balance Sheet" means the consolidated unaudited balance
   sheet of DiagSoft dated June 30, 1996 (and any related notes thereto), a
   copy of which is included as part of the Financial Statements.

        1.18 "Licenses" means all licenses and rights to use any Intellectual
   Property of another.  A "Licensed Product" means any product or
   Intellectual Property which is the subject of a License.

        1.19 "Material Adverse Effect" means, with respect to any Person, a
   material adverse effect on the financial condition, results of operations
   or business prospects of such Person.

        1.20 "Patent Rights" means all United States and foreign patents,
   patent applications, continuations, continuations in part, divisions,
   reissues, and patent disclosures.

        1.21 "Permitted Encumbrances" means each of the following: (i) liens
   for property taxes and special assessments with respect to the personal
   property owned by DiagSoft  with respect to 1996 and subsequent years; and
   (ii) mechanic's and materialmen's liens arising in the ordinary course of
   business.

        1.22 "Person" means an individual, partnership, corporation, trust,
   unincorporated organization, association or joint venture or a government
   agency, political subdivision or instrumentality thereof.

        1.23 "Purchase Price Shares" means a number of shares of SEi Stock
   equal to the greater of (a) 675,000 and (b) the result obtained by
   dividing $18,000,000 by the SEi Closing Price, rounded downward to the
   nearest whole share.

        1.24 "Related Agreements" means the agreements described in Sections
   6.8, 8.7 and 8.8.

        1.25 "SEC" means the United States Securities and Exchange
   Commission.

        1.26 "SEi Closing Price" means the average closing price of SEi Stock
   over the five Business Days preceding the Closing Date, as reported on
   NASDAQ.

        1.27 "SEi Filings" means SEi's Registration Statement on Form S-1, as
   amended, filed with the SEC on April 24, 1996, SEi's Quarterly Reports on
   Form 10-Q for the quarterly periods ended March 31, 1996, and June 30,
   1996, and SEi's Report on Form 8-K dated July 16, 1996.

        1.28 "SEi Stock" means SEi's common stock, $.01 par value.

        1.29 "Software" means computer program code in whatever language or
   format, including but not limited to object code and source code.

        1.30 "Software Contracts" means all contracts, agreements, Licenses
   and other commitments and arrangements, oral or written, with any person
   or entity respecting the ownership, license, acquisition, design,
   development, distribution, marketing, use, or maintenance of computer
   program code, related technical or user documentation and databases.

        1.31 "Subsidiary" means Maui Analysis and Synthesis Technologies,
   Inc., a Hawaii corporation.

        1.32 "Taxes" means all income, gross receipts, profits, franchise,
   license, transfer, sales, use, ad valorem, customs, payroll, withholding,
   Social Security, Federal Insurance Contributions Act (FICA), Old Age,
   Survivors and Disability Insurance (OASDI), employment, unemployment,
   occupation, property (real or personal), excise or other taxes,
   withholdings, fees, duties, assessments, and charges imposed by any
   federal, state, local, or foreign taxing authority, including without
   limitation taxes required to be withheld from employees' and officers'
   compensation and paid over to taxing authorities.  The term "Taxes" shall
   include any interest, additions or penalties (including without limitation
   the penalties for fraud and for substantial understatement of tax
   liability).

        1.33 "Technical Documentation" means all technical and descriptive
   materials relating to the acquisition, design, development, use or
   maintenance of computer code and program documentation including, but not
   limited to, all user manuals, flow charts, algorithms, programmer's
   annotations, data dictionaries and databases relating to computer program
   code whether or not development of such computer code and program
   documentation is complete.

        1.34 "Trademarks" means anything recognizable as a trademark, service
   mark or trade dress at common law, under the Lanham Act or under the
   corresponding laws of any foreign country, whether registered or not,
   which is used to identify the source and quality of goods or services or
   to distinguish them from those of others, and all registrations and
   applications for registration, including intent-to-use registrations and
   applications for registration.

        1.35 "Trade Names" means all names used to identify a particular
   company, business, subsidiary, Affiliate or division thereof.  

        1.36 "Trade Secrets" means confidential and proprietary ideas, trade
   secrets, know how, concepts, methods, processes, formulae, reports, data,
   customer lists, mailing lists, business plans, or other proprietary
   information, including, without limitation, any formulae, pattern, device
   or compilation of information which is used in the Business and which
   derives independent commercial value from not being generally known or
   readily ascertainable through independent development or reverse
   engineering by persons who can obtain economic value from its disclosure
   or use.

        1.37 "Transfer Agent" means Firstar Trust Company of Milwaukee,
   Wisconsin, in its capacity as transfer agent for SEi Stock.

                                    ARTICLE 2
                           PURCHASE AND SALE OF SHARES

        Upon the terms and subject to the conditions hereof, at the Closing,
   Seller shall sell, assign, transfer and convey to SEi and SEi shall
   purchase and accept from Seller, all of Seller's right, title and interest
   in and to the Shares in consideration for the delivery of the Purchase
   Price Shares as provided in Article 3 below.

                                    ARTICLE 3
                        DELIVERY OF PURCHASE PRICE SHARES

        3.1  Delivery to Seller. On the Closing Date, SEi shall deliver to
   Seller irrevocable instruction to the Transfer Agent for the issue of
   certificates in the name of the Seller evidencing the Purchase Price
   Shares.  Promptly following the Closing, SEi shall deliver or cause to be
   delivered to Seller a certificate in the name of Seller evidencing 90% of
   the Purchase Price Shares, rounded downward to the nearest whole share.

        3.2  Delivery to Escrow Agent.  Promptly following the Closing Date,
   SEi shall deliver, or cause to be delivered, to the Escrow Agent under the
   Escrow Agreement of even date herewith between Seller, Buyer and Escrow
   Agent and in the form attached hereto as Exhibit A (the "Escrow
   Agreement"), a certificate issued in the name of Seller evidencing the
   balance of the Purchase Price Shares (the "Escrow Shares").  The Escrow
   Shares shall be subject to a pledge in favor of SEi to secure performance
   of Seller's obligations under Article 10 hereof and shall be held by the
   Escrow Agent in accordance with the Escrow Agreement 

                                    ARTICLE 4
                    REPRESENTATIONS AND WARRANTIES OF SELLER

        Seller hereby represents and warrants to SEi as follows:

        4.1  Corporate Organization.  DiagSoft and Subsidiary are
   corporations duly organized, validly existing and in good standing under
   the laws of California and Hawaii, respectively.  Each of DiagSoft and
   Subsidiary has the full corporate right, power and authority to own, lease
   and operate all of its properties and assets and to carry out its business
   as it is presently conducted, and, except as set forth in Section 4.1 of
   the Disclosure Schedule, is duly licensed or qualified to do business as a
   foreign corporation and is in good standing in each jurisdiction in which
   the ownership of property or the conduct of its business requires such
   qualification or license.  Subsidiary is a wholly owned subsidiary of
   DiagSoft.  Except for DiagSoft's interest in Subsidiary and as set forth
   in Section 4.1 of the Disclosure Schedule, there are no corporations,
   joint ventures, partnerships or other entities or arrangements in which
   DiagSoft or Subsidiary, directly or indirectly, owns any capital stock or
   any equity interest. 

        4.2  Capitalization.

             (a)  The authorized capital stock of DiagSoft consists solely of
   common stock, of which only the 650,000 Shares owned by Seller are issued
   and outstanding.  No shares are held as treasury shares.  All issued and
   outstanding shares of capital stock of DiagSoft have been duly authorized
   and validly issued, are fully paid and nonassessable, were issued without
   violation of any preemptive rights and are free of any preemptive rights. 
   Except for this Agreement and as set forth in Section 4.2(a) of the
   Disclosure Schedule, as of the Closing Date there are no options, warrants
   or other rights, nor any agreements, commitments or arrangements of any
   kind to which DiagSoft is a party or by which it is bound, relating to the
   subscription for or the issuance, voting, acquisition, sale, repurchase,
   transfer or disposition of (i) any capital stock of DiagSoft or securities
   convertible into or exchangeable for capital stock of DiagSoft, or (ii)
   any options, warrants or subscription rights relating to any such capital
   stock or securities of DiagSoft.

             (b)  The authorized capital stock of Subsidiary consists solely
   of common stock, of which only the shares owned of record by DiagSoft are
   issued and outstanding.  Except as set forth in Section 4.2(b) of the
   Disclosure Schedule, all issued and outstanding shares of capital stock of
   Subsidiary have been duly authorized and validly issued and are fully paid
   and non-assessable.  There are no options, warrants or other rights, nor
   any agreements, commitments or arrangements of any kind, to which
   Subsidiary is a party or by which it is bound, relating to the
   subscription for or the issuance, voting, acquisition, sale, repurchase,
   transfer or disposition of (i) any capital stock of Subsidiary or (ii) any
   options, warrants or subscription rights relating to any such capital
   stock or securities of Subsidiary.

        4.3  Authority.  Seller has all requisite right, power and authority
   to execute, deliver and perform this Agreement and the Related Agreements
   to which Seller is a party.  All authorizations, approvals and consents
   of, or any notices to, any person, and all filings and registrations with,
   and consents, approvals and authorizations of, or any notices to, any
   domestic or foreign governmental agency or body, necessary for the
   execution and delivery by Seller of this Agreement, and/or the sale of the
   Shares by Seller hereunder have been duly obtained, effected or given and
   are in full force and effect. This Agreement and the Related Agreements to
   which Seller or DiagSoft is a party have been duly and validly executed
   and delivered by Seller and constitute the legal, valid and binding
   obligations of Seller or DiagSoft, as the case may be, enforceable against
   Seller in accordance with their respective terms.  

        4.4  Ownership of Shares; Title.  Seller owns of record and
   beneficially 650,000 Shares.  Seller has, as of the Closing Date, good,
   marketable and valid title to the Shares, free and clear of all liens,
   pledges, encumbrances, claims, security interests, charges, voting trusts,
   voting agreements, other agreements, rights, options, warrants or other
   restrictions of any kind, nature or description.  The delivery of the
   certificates for the Shares by Seller to SEi, duly endorsed for transfer,
   will convey to SEi good title to the Shares free and clear of all claims,
   liens, encumbrances, security interests, charges or restrictions on
   transfer of any nature whatsoever, except as created by SEi.  Seller has
   not been involved in any proceedings by or against Seller under any
   bankruptcy laws or under any other insolvency or debtor's relief act since
   1986.

        4.5  Seller's Consents and Approvals; No Violations.  Except as set
   forth in Section 4.5 of the Disclosure Schedule, the execution, delivery
   and performance by Seller of this Agreement and the Related Agreements to
   which he is a party will not (with or without the giving of notice or the
   passage of time, or both) (i) violate any applicable provision of law or
   any rule or regulation of any federal, state or local administrative
   agency or governmental authority applicable to Seller, or any order, writ,
   injunction, judgment or decree of any court, administrative agency or
   governmental authority applicable to Seller, (ii) require any consent
   under or constitute a default under any material agreement, indenture,
   mortgage, deed of trust, lease, license, or other instrument to which
   Seller is party or by which he is bound, or any material license, permit
   or certificate held by him, (iii) require any material consent or approval
   by, notice to or registration with any governmental authority or (iv)
   result in the creation of any lien, claim, encumbrance or charge upon any
   of the Shares.

        4.6  DiagSoft's Consents and Approvals; No Violations.  Except as set
   forth on Section 4.6 of the Disclosure Schedule, the execution, delivery
   and performance by Seller of this Agreement and the Related Agreements to
   which he is a party will not (with or without the giving of notice or the
   passage of time, or both) (i) violate any applicable provision of law or
   any rule or regulation of any federal, state or local administrative
   agency or governmental authority applicable to DiagSoft or Subsidiary, or
   any order, writ, injunction, judgment or decree of any court,
   administrative agency or governmental authority applicable to DiagSoft or
   Subsidiary, (ii) violate the Certificate or Articles of Incorporation or
   Bylaws of DiagSoft or Subsidiary, (iii) require any consent, give rise to
   a right of termination or constitute a default under any material
   agreement, indenture, mortgage, deed of trust, lease, license, or other
   instrument to which DiagSoft or Subsidiary is a party or by which either
   of them is bound, or any material license, permit or certificate held by
   DiagSoft or Subsidiary or (iv) result in the creation of any lien, claim,
   encumbrance or charge upon any property or assets of DiagSoft or
   Subsidiary. 

        4.7  Financial Statements.  Section 4.7 of the Disclosure Schedule
   contains (i) the unaudited consolidated balance sheets and the related
   unaudited consolidated income statements and statements of cash flows
   (including any related notes thereto) of DiagSoft as of and for the twelve
   (12) month periods ending July 31, 1993 and July 31, 1994, the five month
   period ending December 31, 1994, the twelve month period ending December
   31, 1995, and (ii) the Interim Balance Sheet and the related unaudited
   consolidated income statement for the six (6) month period ending June 30,
   1996 (including any related notes thereto) (collectively, the "Financial
   Statements").  Except as set forth on Section 4.7 of the Disclosure
   Schedule, the Financial Statements (i) are true, correct and complete in
   all  material respects; (ii) are in accordance with the books and records
   of DiagSoft; (iii) have been prepared in accordance with GAAP applied on a
   consistent basis throughout the periods involved; and (iv) in the case of
   the unaudited balance sheets and the Interim Balance Sheet, fairly present
   the consolidated financial position of DiagSoft as of the respective dates
   thereof and, in the case of the related unaudited interim income
   statements, fairly present the consolidated results of operations and
   earnings, respectively, of DiagSoft for the respective periods indicated.

        4.8  Undisclosed Liabilities.  Except as set forth in Section 4.8 of
   the Disclosure Schedule, DiagSoft and Subsidiary have no liabilities
   (absolute, accrued, contingent or otherwise) required by GAAP to be
   reflected or reserved against in the consolidated statement of assets and
   liabilities of DiagSoft except (i) liabilities reflected or reserved
   against in the Interim Balance Sheet, and (ii) liabilities incurred since
   June 30, 1996 in the ordinary course of business, and which, in the
   aggregate, do not have a Material Adverse Effect.

        4.9  Taxes.  Except as set forth in Section 4.9 of the Disclosure
   Schedule, each of DiagSoft and Subsidiary has timely filed all returns,
   declarations, reports, estimates, information returns and statements
   required to be filed by either of them, including without limitation
   Internal Revenue Service forms 1120, W-2, W-3, 940 and 941 and equivalent
   state forms (the "Returns") in respect of any Taxes and has timely paid
   all Taxes required to be paid by either of them.  Except as set forth in
   Section 4.9 of the Disclosure Schedule:  (i) the Returns accurately and
   completely reflect the facts regarding the income, properties, operations
   and status of any entity required to be shown thereon; (ii) no notice of
   any proposed deficiency, assessment or levy in respect of Taxes has been
   received by DiagSoft or Subsidiary, and Seller is not aware of any pending
   investigations in respect of Taxes; (iii) neither DiagSoft nor Subsidiary
   is currently the subject of an audit or in receipt of a notice that it is
   being or will be audited by a relevant taxing authority; (iv) neither
   DiagSoft nor Subsidiary has agreed to any extension of time of any
   applicable statute of limitations period; (v) DiagSoft and Subsidiary, as
   applicable, have duly withheld from each payment or expenditure the amount
   of all Taxes required to be withheld therefrom and have timely paid the
   same together with the employer's share of the same, if any, to the proper
   tax receiving officers; (vi) there is no, and will not be any, agreement
   or consent made under Section 341(f) of the Internal Revenue Code
   affecting DiagSoft or Subsidiary; (vii) except for Permitted Encumbrances,
   there are no liens for any Tax on the assets of DiagSoft or Subsidiary;
   (viii) there are no tax sharing agreements or similar arrangements to
   which DiagSoft or Subsidiary is now or ever has been a party; (ix) the
   charges, accruals, and reserves for Taxes due, or accrued but not yet due,
   relating to the income, properties or operations of DiagSoft or Subsidiary
   for any period prior to and including the Closing Date as reflected on the
   books of DiagSoft and Subsidiary are adequate to cover such Taxes; (x) all
   Tax deficiencies which have been proposed or asserted against DiagSoft or
   Subsidiary have been fully paid or finally settled, and no issue has been
   raised in any examination which, by application of similar principles, can
   be expected to result in the proposal or assertion of a Tax deficiency for
   any other year not so examined; and (xi) all Returns with respect to
   taxable years ending on or prior to June 30, 1991 have been examined and
   closed, or are Returns with respect to which the applicable statute of
   limitations, after giving effect to any extensions or waivers, has
   expired.  Seller is not a foreign person within the meaning of Section
   1445(b)(2) of the Internal Revenue Code.

        4.10 Title to Properties.  Except for the leasehold interests listed
   in Section 4.13 of the Disclosure Schedule, DiagSoft and Subsidiary do not
   own any interest in real property.  Section 4.10(a) of the Disclosure
   Schedule contains a complete and accurate list as of June 30, 1996 of all
   material fixed assets owned by DiagSoft or Subsidiary and used in the
   Business.  Except for Permitted Encumbrances and as set forth in Section
   4.10(b) of the Disclosure Schedule, DiagSoft and Subsidiary have good and
   marketable title to all the personal property and assets (tangible and
   intangible) reflected as owned by them on the Interim Balance Sheet or
   acquired since June 30, 1996 (except for properties and assets disposed of
   since such date in the ordinary course of business and consistent with
   past practice), free and clear of all liens, charges, security interests
   or other encumbrances of any nature whatsoever.  All such assets are now
   in the possession of DiagSoft or Subsidiary, and no other person has a
   right to possession or claims possession of all or any part of such
   assets.

        4.11 Absence of Changes.  Except as set forth in Section 4.11 of the
   Disclosure Schedule, since December 31, 1995 there has not been:

                  (i)  any change or changes in the business, financial
   condition, properties, results of operations or assets or liabilities of
   DiagSoft, or any development or event involving a prospective change,
   other than changes in the ordinary course of the Business and other
   changes which singularly or in the aggregate, have not had and will not
   have a Material Adverse Effect;

                  (ii) any property damage or destruction, loss or other
   casualty, however arising and whether or not covered by insurance, which,
   singularly or in the aggregate, have had or will have a Material Adverse
   Effect;

                  (iii)     any labor dispute or any other event or condition
   of any character which, singularly or in the aggregate, have had or will
   have a Material Adverse Effect;

                  (iv) any indebtedness incurred by DiagSoft or Subsidiary
   for borrowed money (except by endorsement for collection or for deposit of
   negotiable instruments received in the ordinary course of the Business),
   or any agreement to incur any such indebtedness;

                  (v)  any change in the accounting methods or material
   change in the practices of DiagSoft or any change in depreciation or
   amortization policies or rates theretofore adopted;

                  (vi) any amendment or termination of any material contract,
   agreement, lease, franchise or license to which DiagSoft or Subsidiary is
   or was a party;

                  (vii)     any amendment of the Certificate or Articles of
   Incorporation or Bylaws of DiagSoft or Subsidiary;

                  (viii)    except for Permitted Encumbrances, any mortgage,
   pledge or other encumbering of any material property or assets of DiagSoft
   or Subsidiary;

                  (ix) any material liability or obligation incurred by
   DiagSoft or Subsidiary, except current liabilities incurred in the
   ordinary course of the Business, or any cancellation or compromise by
   DiagSoft of any material debt or claim, or any waiver or release by
   DiagSoft or Subsidiary of any right of substantial value to the Business;

                  (x)  any sale, transfer, lease, abandonment or other
   disposal of any machinery, equipment or real property with a fair market
   value in excess of $10,000 or, except in the ordinary course of the
   Business, any sale, transfer, lease, abandonment or other disposal of any
   material portion of any other properties or assets of DiagSoft or
   Subsidiary (real, personal or mixed, tangible or intangible).

                  (xi) any transfer, disposal or grant of any rights under
   any patent, trademark, trade name, copyright, copyright registration,
   service mark, invention or license owned by DiagSoft or Subsidiary, or any
   disposal of or disclosure to any Person other than representatives of SEi
   of any material trade secret, formula, process or know-how owned by
   DiagSoft or Subsidiary not theretofore a matter of public knowledge;
   except, in each case, in the ordinary course of the Business;

                  (xii)     any bonuses or other increases in the
   compensation of DiagSoft's or Subsidiary's officers, employees or
   directors; or any agreement by DiagSoft or Subsidiary entered into with
   any officer, employee or director; or any increase or change in benefits
   under any DiagSoft Employee Benefit Plan (as defined herein); except, in
   each case, in the ordinary course of the Business and consistent with past
   practice;

                  (xiii)    any single capital expenditure in excess of
   $10,000, made or committed for by DiagSoft or Subsidiary for any tangible
   or intangible capital assets, additions or improvements, except in the
   ordinary course of the Business;

                  (xiv)     any declaration, payment or reservation for
   payment of any dividend or other distribution in respect of the capital
   stock or other securities of DiagSoft, or any redemption, purchase or
   other acquisition, directly or indirectly, of any shares of capital stock
   or other securities of DiagSoft;

                  (xv) except in the ordinary course of the Business and
   consistent with past practice, any grant or extension of any
   power-of-attorney or guaranty in respect of the obligation of any Person;
   or 

                  (xvi)     any payment by DiagSoft or Subsidiary of any
   personal expenses of Seller or any Affiliate of Seller, other than
   payments in consideration of which Seller has issued promissory notes in
   favor of DiagSoft.

                  (xvii)    any entry by DiagSoft or Subsidiary into any
   binding agreement, whether in writing or otherwise, to take any action
   described in this Section 4.11.

        4.12 Intellectual Property.  

             (a)  Section 4.12(a) of the Disclosure Schedule contains a list
   and description of all Software Contracts relating to or arising from the
   Business, subdivided under the following categories:

                  (i)  Licenses from third parties (development and/or
   marketing);

                  (ii) Licenses from third parties (internal use only);

                  (iii)     development contracts, work-for-hire agreements,
   and consulting and employment agreements;

                  (iv) distributorships, dealerships, franchises, and
   commercial sales representation contracts; 

                  (v)  Licenses and sublicenses to others; and 

                  (vi) maintenance, support or enhancement agreements.

        Except as disclosed in Section 4.12(a) of the Disclosure Schedule, no
   fees or royalties are payable or will be payable under the Software
   Contracts described in subparagraphs (i) and (ii) as a result of
   DiagSoft's or Subsidiary's use of the licensed Software in the ordinary
   course of its business, other than fees or royalties due for upgrades.

             (b)  Section 4.12(b) of the Disclosure Schedule contains a list
   and description of all Intellectual Property owned by DiagSoft or
   Subsidiary or used by DiagSoft or Subsidiary in the conduct of the
   Business, subdivided under the following categories:

                  (i)  Copyrights owned by, licensed to or used by DiagSoft
   or Subsidiary, showing in each case, the owner, licensor, if any, and,
   where registered, the country of registration, registration number, title
   and date of issuance.

                  (ii) Software used or possessed by DiagSoft or Subsidiary
   which is the subject of a License in favor of DiagSoft or Subsidiary,
   showing in each case, the name and release number of the Licensed Product,
   the owner of the Copyright in the product, the serial number or
   registration number of the Licensed Product, a brief description of the
   Licensed Product's function whether the License is transferable, whether
   the License will remain in effect upon the consummation of the
   transactions contemplated by this Agreement and the Related Agreements,
   and whether DiagSoft or Subsidiary may sublicense the Licensed Product to
   third parties.

                  (iii)     Software owned by DiagSoft or Subsidiary, showing
   in each case, the name of the product, the current release number of the
   product, the release numbers of all prior releases and the date of such
   releases, and the registration number, if any, of all registered Copyright
   in such product.

                  (iv) Trademarks and Trade Names adopted and used by
   DiagSoft or Subsidiary, showing in each case, the Trademark or Trade Name,
   its U.S. and foreign registration numbers, if any, the countries of such
   registration, whether it is registered on the U.S. Principal or
   Supplemental Register, its date of registration and the date of its most
   recent renewal or affidavit of continued use, if any.

                  (v)  Patent Rights owned or used by DiagSoft or Subsidiary
   in the Business, showing in each case, the country of registration, the
   registration number, the title and date of issue.

             (c)  Except for the rights and Licenses validly and effectively
   established by the Software Contracts and as otherwise disclosed in
   Section 4.12(c) of the Disclosure Schedule, DiagSoft or Subsidiary owns
   all rights, title and interest in the Intellectual Property required to be
   identified on Schedule 4.12(b), free and clear of any encumbrance.

             (d)  Except as disclosed in Section 4.12(d) of the Disclosure
   Schedule, (i) all registrations for Copyrights, Patent Rights and
   Trademarks required to be identified in Section 4.12(b) of the Disclosure
   Schedule as being owned by DiagSoft or Subsidiary are valid and in force
   and all applications to register any unregistered Copyrights, Patent
   Rights and Trademarks so identified are pending and in good standing, all
   without challenge of any kind and, to the best knowledge of Seller and the
   management of DiagSoft, there is no basis for any such challenge; (ii) the
   Intellectual Property owned by DiagSoft or Subsidiary is valid and
   enforceable; and (iii) DiagSoft or Subsidiary has the exclusive right to
   bring acts for infringement or unauthorized use of the Intellectual
   Property and to the best knowledge of Seller and the management of
   DiagSoft, there is no basis for any such action.

             (e)  Except as disclosed in Section 4.12(e) of the Disclosure
   Schedule, all Software required to be disclosed on Schedule 4.12(b)(i) is
   subject to valid and enforceable Copyright solely owned by DiagSoft or
   Subsidiary.  In no instance has the eligibility of the Software for
   protection under applicable copyright law been forfeited to the public
   domain.

             (f)  Except as disclosed in Section 4.12(f) of the Disclosure
   Schedule, each of DiagSoft and Subsidiary has promulgated and used its
   best efforts to enforce a Trade Secret protection program.  To the best
   knowledge of Seller and the management of DiagSoft, there has been no
   material violation of such program by any person or entity.  To the best
   knowledge of Seller and the management of DiagSoft, the source code and
   other proprietary information relating to the Software and all other Trade
   Secrets required to be disclosed on Schedule 4.12(b) (1) have at all times
   been maintained in confidence and (2) have not been disclosed to
   employees, consultants or other third parties except on a "need to know"
   basis in connection with their respective performance of duties to
   DiagSoft.

             (g)  Except as disclosed in Section 4.12(g) of the Disclosure
   Schedule, all personnel, including employees, agents, consultants and
   contractors, who have contributed to or participated in the conception and
   development of the Software, Technical Documentation or Intellectual
   Property on behalf of DiagSoft or Subsidiary either (1) have been party to
   a "work-for-hire" arrangement or agreement in accordance with applicable
   federal and state law, that has accorded DiagSoft or Subsidiary full,
   effective, exclusive and original ownership of all tangible and intangible
   property arising thereby, or (2) have executed appropriate instruments of
   assignment in favor of DiagSoft or Subsidiary as assignee that have
   conveyed to DiagSoft or Subsidiary full effective, and exclusive ownership
   of all tangible and intangible property thereby arising.

             (h)  Except as disclosed in Section 4.12(h) of the Disclosure
   Schedule, all personnel contributing to or participating in the conception
   and development of the Software required to be disclosed on
   Schedule 4.12(b) have been either: (1) employees of DiagSoft or Subsidiary
   in the context of United States Copyright law thereby conferring in
   DiagSoft or Subsidiary the status of sole statutory author and owner of
   such Software, or (2) non-employees, consultants, contractors or agents
   who have executed appropriate instruments of assignment in favor of
   DiagSoft or Subsidiary as assignee that have conveyed to DiagSoft or
   Subsidiary full, effective and exclusive ownership of all tangible and
   intangible property thereby arising.

             (i)  No claims have been asserted by any person or entity to the
   ownership of or right to use any of the Intellectual Property required to
   be disclosed on Schedule 4.12(b) and Seller and the management of DiagSoft
   are not aware of any valid basis for any such claim.  The use of such
   Intellectual Property by DiagSoft or Subsidiary has not infringed on the
   rights of any person; and no claim of infringement or any misuse or
   misappropriation of any such Intellectual Property of any other person has
   been made or asserted in respect of the Business, nor is there any basis
   for any such claim.

             (j)  Except as disclosed in Section 4.12(j) of the Disclosure
   Schedule, the Technical Documentation of DiagSoft and Subsidiary includes
   the system documentation, statements of principles of operation, flow
   charts, algorithms and schematics for all Software required to be
   disclosed on Schedule 4.12(b), as well as any pertinent commentary or
   explanation that may be necessary to render such materials understandable
   and usable by a computer programmer of ordinary skill.  The Technical
   Documentation also includes any program (including compilers), "work
   benches," tools, and higher level (or "proprietary") languages used for
   the development, maintenance and implementation of such Software.

             (k)  Except as disclosed in Section 4.12(k) of the Disclosure
   Schedule, DiagSoft or Subsidiary, where applicable, has validly and
   effectively obtained the right and license to use, copy, modify and
   distribute the third party programming and materials contained in the
   Software and Technical Documentation required to be disclosed on
   Schedule 4.12(b) pursuant to the Software Contracts identified as
   "Licenses from third parties (development and/or marketing)" or "Licenses
   from third parties (internal use only)" in Sections 4.12(a)(i) and
   4.12(a)(ii), respectively, of the Disclosure Schedule.  Such Software and
   Technical Documentation contain no other programming or materials in which
   any third party may claim superior, joint or common ownership, including
   any right or License.  Such Software and Technical Documentation do not
   contain derivative works of any programming or materials not owned in
   their entirety by DiagSoft or Subsidiary, where applicable, and included
   in the Intellectual Property.

             (l)  Neither DiagSoft nor Subsidiary has granted, transferred,
   or assigned any right or interest in its Software, Technical Documentation
   or Intellectual Property to any person or entity, except pursuant to the
   Software Contracts identified as "distributorships, dealerships,
   franchises, and commercial sales representation agreements" or "Licenses
   and sublicenses to others" in Sections 4.12(a)(iv) and (v), respectively,
   of the Disclosure Schedule.  Except as set forth in Section 4.12(l) of the
   Disclosure Schedule, all Software identified as "Licenses and sublicenses
   to others" in Section 4.12(a)(v) of the Disclosure Schedule constitute
   only end-user agreements, each of which grants the end-user thereunder
   only the nonexclusive right and License to use an identified software
   product and related user documentation, for internal purposes only, on a
   single central processing unit.  There are no contracts, agreements,
   Licenses or other commitments and arrangements in effect with respect to
   the marketing, distribution, licensing or promotion of the Software or any
   Intellectual Property by any independent sales person, distributor,
   sublicensor or other remarketer or sales organization, except for the
   Software Contracts identified as "distributorships, dealerships,
   franchises, and commercial sales representation agreements" in Section
   4.12(a)(iv) of the Disclosure Schedule.

        4.13 Leases.  Section 4.13 of the Disclosure Schedule contains an
   accurate and complete list of all leases pursuant to which DiagSoft or
   Subsidiary leases real or personal property.  Except as set forth in
   Section 4.13 of the Disclosure Schedule, all such leases are in full force
   and effect and are valid, binding and enforceable in accordance with their
   terms; there are no existing defaults or events which, with the giving of
   notice or the lapse of time or both, would constitute a default thereunder
   by DiagSoft or Subsidiary or, to the best knowledge of Seller, any other
   party or parties thereto.

        4.14 Bank Accounts; Investments.  

             (a)  Section 4.14(a) of the Disclosure Schedule sets forth the
   names and locations of all banks, trust companies, savings and loan
   associations and other financial institutions at which DiagSoft or
   Subsidiary maintains safe deposit boxes or accounts of any nature and the
   names (and limits, if any) of all persons authorized to draw thereon, make
   withdrawals therefrom or have access thereto.

             (b)  Section 4.14(b) of the Disclosure Schedule set forth a
   description (including applicable interest rates) of all funds, securities
   and other instruments in which DiagSoft's excess cash was invested as of
   June 30, 1996 (the "Investments").  All such Investments are investment
   grade and can be liquidated within one Business Day without being
   discounted.  Neither DiagSoft nor its Affiliates beneficially own any
   shares of SEi Stock.

        4.15 Material Contracts and Customers.  

             (a)  Section 4.15 of the Disclosure Schedule contains a true and
   correct list of all material contracts, agreements or other understandings
   or arrangements, written or oral, or commitments therefor, relating to
   DiagSoft, Subsidiary, the Business or the assets or liabilities of
   DiagSoft or Subsidiary (collectively, the "Contracts").  Except as set
   forth in Section 4.15 of the Disclosure Schedule, neither DiagSoft nor
   Subsidiary is party to, or otherwise bound by, any material written or
   oral, formal or informal:

                  (i)  purchase orders and other contracts for the sale of
   goods or services in excess of $25,000;

                  (ii) contracts, agreements or commitments for the purchase
   of materials or services which are not required in the current operation
   of the Business in the ordinary course, or any agreements or commitments
   for the sale of goods or services which are inadequate to recover current
   costs;

                  (iii)     contracts involving the expenditure of more than
   $25,000 in any instance for the purchase of material, supplies, equipment
   or services;

                  (iv) contracts involving the expenditure of more than
   $25,000 which are not cancelable within thirty (30) days;

                  (v)  contracts relating to the leasing (as lessor or
   lessee) or the conditional purchase or sale by DiagSoft or Subsidiary of
   any property, whether real, personal or mixed;

                  (vi) contracts to which DiagSoft or Subsidiary is a party
   or by which any of its assets are bound that require consent by any other
   Person in connection with the transaction contemplated hereby, either to
   prevent a breach or continue the effectiveness thereof;

                  (vii)     contracts or arrangements with any governmental
   body, agency or authority;

                  (viii)    indentures, mortgages, promissory notes, loan
   agreements, capital leases, security agreements or other agreements or
   commitments for the borrowing of money, or the deferred purchase price of
   assets, or which create a lien or encumbrance on any assets of DiagSoft or
   Subsidiary;

                  (ix) guarantees of the obligations of third parties or
   agreements to indemnify third parties (other than indemnification
   provisions provided in the ordinary course to or for the benefit of
   customers);

                  (x)  agreements which restrict DiagSoft or Subsidiary from
   doing business in any geographic location;

                  (xi) policies of insurance in force and effect with respect
   to the Business or assets of DiagSoft or Subsidiary;

                  (xii)     contracts or agreements with Seller or its
   Affiliates;

                  (xiii)    license agreements (as licensee or licensor) with
   third parties, other than Software Contracts;

                  (xiv)     employment or consulting agreements;

                  (xv) distributor, dealer, sales, advertising, agency,
   manufacturer's representative, franchise or similar contracts or any
   contract relating to the payment of a commission;

                  (xvi)     collective bargaining or other agreements with
   labor unions; or

                  (xvii)    any other contract outside the ordinary course of
   the Business not otherwise described in this Subsection.

             (b)  True and complete copies of each of the Contracts have been
   made available to SEi by Seller.  Except as set forth on Section 4.15 of
   the Disclosure Schedule, each of the Contracts is in full force and effect
   and there exists no default or event which, with the giving of notice or
   lapse of time or both, would constitute a default thereunder by DiagSoft
   or Subsidiary or, to the best knowledge of the Seller, by any other party
   thereto.  Except as set forth in Section 4.15 of the Disclosure Schedule,
   no written notice of termination or nonrenewal has been given under any
   Contract.  The dollar amounts set forth in this Section 4.15 with respect
   to the Contracts shall not be deemed to represent any standard of
   "materiality" with respect to the Contracts or otherwise for any other
   purpose and shall have no application to any other Section of this
   Agreement.

             (c)  Section 4.15 of the Disclosure Schedule identifies the name
   and location of the ten largest customers (the "Customers") and the five
   largest suppliers, in each case measured by volume of dollars generated or
   paid, of the Business for the twelve months ended June 30, 1996.  The
   relationship of DiagSoft with the Customers is good, and Seller is not
   aware of any intention of any such Customers or suppliers to terminate or
   modify any of such relationships.  DiagSoft is not generally required to
   provide bonding or any other security arrangements in connection with any
   transactions with its customers or suppliers.

        4.16 Related Transactions.  

             (a)  Except as set forth in Section 4.16 of the Disclosure
   Schedule, neither DiagSoft nor Subsidiary has any contractual relationship
   with, or any obligation or liability owed to or by,  Seller.  All such
   contractual relationships are on terms that are no less favorable to
   DiagSoft or Subsidiary than would be the case with a non-affiliated party.

             (b)  Except as set forth in Section 4.16 of the Disclosure
   Schedule, neither Seller nor any director or officer of DiagSoft or
   Subsidiary has any material interest, direct or indirect, in any Person
   which (i) is a material competitor, customer, subcontractor or supplier of
   DiagSoft or Subsidiary or (ii) has an existing material relationship with,
   or a material interest in DiagSoft or Subsidiary, including but not
   limited to lessors of real or personal property and Persons against which
   rights or options are exercisable by DiagSoft or Subsidiary.

        4.17 Insurance.  Section 4.17 of the Disclosure Schedule contains an
   accurate and complete list of all policies of insurance presently
   maintained with respect to DiagSoft or Subsidiary including, without
   limitation, "key man" insurance with respect to any employee.  Such list
   includes a description of coverage, the amount of coverage and the name of
   the insurer or an indication that DiagSoft has self-insured any particular
   aspect of the Business.  All such policies are in full force and effect
   and no notice of cancellation or termination has been received with
   respect to any such policy and there is, and has been, no material default
   by DiagSoft or Subsidiary with respect to its obligations under any such
   policy.  Except as set forth in Section 4.17 of the Disclosure Schedule,
   Seller and DiagSoft have not received during the past two (2) years any
   written notice or other written communication from any insurance company
   declining to write insurance with respect to the Business, or canceling or
   materially amending any of DiagSoft's or Subsidiary's insurance policies
   or proposing to do so.

        4.18 Labor Matters.  

             (a)  Except to the extent set forth in Section 4.18(a) of the
   Disclosure Schedule, (i) there is no unfair labor practice charge or
   complaint against DiagSoft pending before the National Labor Relations
   Board or any other labor grievance board, authority or tribunal, nor, to
   the best knowledge of Seller and management of DiagSoft, has any such
   charge or complaint been threatened against DiagSoft; (ii) there is no
   labor strike, dispute, slowdown, or stoppage pending against or affecting
   DiagSoft; (iii)  DiagSoft is not a party to any collective bargaining
   agreement or contract with any labor union and, to the knowledge of
   Seller, no union representation question exists respecting the employees
   of DiagSoft; (iv) no material grievance nor any arbitration proceeding
   arising out of or under collective bargaining agreements is pending; (v)
   no event has occurred, and DiagSoft will not take any action prior to the
   Closing, which would require notification to employees under the Worker
   Adjustment and Retraining Notification Act of 1988 and the regulations
   promulgated thereunder; and (vi) there are no other controversies pending
   between DiagSoft and any of its employees, including, without limitation,
   claims arising under any labor laws, which controversies have had or may
   have a Material Adverse Effect.

             (b)  Section 4.18(b) of the Disclosure Schedule sets forth the
   names of all employees, consultants, officers and directors of DiagSoft
   and Subsidiary, their length of employment, compensation level and other
   terms of employment.  Seller has delivered to SEi copies of all currently
   effective written employment agreements, and written summaries of all
   verbal employment arrangements, to which DiagSoft or Subsidiary is a party
   with any of its employees.

        4.19 Employee Benefit Plans.  

             (a)  Set forth in Section 4.19 of the Disclosure Schedule is an
   accurate and complete list of all Employee Benefit Plans maintained or
   contributed to by DiagSoft or Subsidiary (each a "DiagSoft Employee
   Benefit Plan").

             (b)  Except as required by Chapter 6 of Title 1 of ERISA and any
   applicable state continuation or conversion laws and except as set forth
   in Section 4.19 of the Disclosure Schedule, no such DiagSoft Employee
   Benefit Plan that is a welfare plan provides any health or life insurance
   coverage to any individual for events occurring, or expenses incurred,
   after termination of employment and no promise has been made nor any
   liability incurred by DiagSoft or Subsidiary for post-retirement and/or
   post-termination health or life insurance or other benefits.

             (c)  Except as set forth in Section 4.19 of the Disclosure
   Schedule, each such DiagSoft Employee Benefit Plan is with respect to
   form, operation, and administration in material compliance with its terms,
   ERISA, the Code and any other applicable laws and regulations, and neither
   DiagSoft nor Subsidiary nor any such DiagSoft Employee Benefit Plan is
   liable for any material fine, excise tax, or loss of income tax deduction
   with respect to the operation of any such DiagSoft Employee Benefit Plan. 
   Except as set forth in Section 4.19 of the Disclosure Schedule, each such
   DiagSoft Employee Benefit Plan that is intended to be qualified under
   Section 401(a) of the Code has been determined by the Internal Revenue
   Service to be so qualified and each trust maintained in connection with
   such DiagSoft Employee Benefit Plan has been determined by the Internal
   Revenue Service to be tax-exempt under Section 501(a) of the Code, and
   Seller, DiagSoft and Subsidiary have no knowledge of any circumstances
   which would cause any DiagSoft Employee Benefit Plan to be subject to
   disqualification or a related trust to lose its tax-exempt status.

             (d)  Except as set forth in Section 4.19 of the Disclosure
   Schedule, there has occurred:

                  (i)  no prohibited transaction, as defined in Sections 406
   and 407 of ERISA or Section 4975 of the Code, and 

                  (ii) no breach of any duty imposed by Title I of ERISA, by
   DiagSoft, any entity related to DiagSoft (within the meaning of Sections
   414(b), (c), (m), or (o) of the Code) (the "Controlled Group"), or any
   director, officer, or employee of DiagSoft or any entity in the Controlled
   Group, that could have a Material Adverse Effect.

             (e)  Except as set forth in Section 4.19 of the Disclosure
   Schedule, to the extent material, all amounts that DiagSoft and/or
   Subsidiary are required to have contributed to any DiagSoft Employee
   Benefit Plan have been contributed within the time prescribed by
   applicable law and all benefits, expenses, and other amounts due and
   payable and all transfers or payments required to be made with respect to
   any DiagSoft Employee Benefit Plan have been paid within the time
   prescribed by the applicable documents and governing law.  No increase in
   benefits under or other modifications or amendments to any DiagSoft
   Employee Benefit Plan have been made subsequent to the date as of when
   documents or disclosures have been provided or made available to SEi.

             (f)  Except as set forth in Section 4.19 of the Disclosure
   Schedule, to the extent material, all required reports and descriptions
   (including, but not limited to, Form 5500 annual reports, summary annual
   reports, and summary plan descriptions) with respect to each DiagSoft
   Employee Benefit Plan have been properly filed with the appropriate
   governmental authority and distributed to participants substantially as
   required by law, and DiagSoft and Subsidiary have substantially performed
   their obligations under Section 4980B of the Code and Part 6 of Title I of
   ERISA ("COBRA").  As soon as practicable after the execution of this
   Agreement, Seller shall provide to SEi, to the best of its knowledge, a
   list of qualified beneficiaries receiving (or eligible to elect to receive
   to the extent the plan administrator has been informed) COBRA continuation
   coverage and the date and type of their qualifying events; provided,
   however, that such list shall be compiled on a blind basis, eliminating
   names and other clearly identifying criteria.  As soon as practicable
   after Closing, Seller shall provide to SEi an updated list of all
   qualified beneficiaries receiving (or eligible to elect to receive) COBRA
   continuation coverage and the date and type of their qualifying events
   effective as of the Closing Date.

             (g)  Except as set forth in Section 4.19 of the Disclosure
   Schedule, neither DiagSoft nor Subsidiary has incurred nor expects to
   incur any material liability to the PBGC (as defined under Title IV of
   ERISA), the Internal Revenue Service, the Department of Labor of the
   United States, or otherwise with respect to any DiagSoft Employee Benefit
   Plan currently or previously maintained or contributed to by DiagSoft or
   by members of the Controlled Group (as defined in paragraph (d) above)
   that has not been satisfied in full, and no condition exists that presents
   a material risk to DiagSoft or the Controlled Group of incurring such a
   material liability, other than liability for premiums due to the PBGC.

             (h)  Except as set forth in Section 4.19 of the Disclosure
   Schedule, to the knowledge of Seller and DiagSoft, none of DiagSoft and
   the Controlled Group has withdrawn from or caused a partial withdrawal to
   occur with respect to an DiagSoft Employee Benefit Plan that is a
   multiemployer plan (as defined in Section 3(37) or 4001(a)(3) of ERISA)
   that presents a material risk to DiagSoft of incurring any unpaid
   withdrawal liability under Title IV of ERISA.

             (i)  Except as set forth in Section 4.19 of the Disclosure
   Schedule, there are no material claims (other than routine claims for
   benefits) or lawsuits pending with respect to any DiagSoft Employee
   Benefit Plan.

             (j)  Except as set forth in Section 4.19 of the Disclosure
   Schedule, there are no leased employees within the meaning of Sections
   414(n) or (o) of the Code, or the regulations thereunder, who perform
   services for DiagSoft or Subsidiary.

             (k)  Except as set forth in Section 4.19 of the Disclosure
   Schedule, Seller has previously delivered or made available to SEi true
   and complete copies of: (i) the plan documents for each DiagSoft Employee
   Benefit Plan identified in Section 4.19 of the Disclosure Schedule
   together with all amendments thereto, including all amendments to be
   effective at a later date, and (ii) to the extent applicable for each such
   DiagSoft Employee Benefit Plan, the most recent Internal Revenue Service
   determination letters, summary plan descriptions, annual reports (Form
   5500 series) and accompanying schedules (or such alternate reports in lieu
   thereof).

        4.20 Litigation.  Except as set forth in Section 4.20 of the
   Disclosure Schedule, there are no material claims, actions, suits, or
   proceedings pending or, to the best knowledge of Seller, threatened,
   against DiagSoft or Subsidiary relating to this Agreement or the
   transactions contemplated hereby or to the business or property of
   DiagSoft or Subsidiary, at law or in equity or before or by any federal,
   state, local, or foreign court or other governmental department,
   commission, board, agency, instrumentality or authority, nor any
   arbitration proceeding, in each case including, without limitation, any
   claims relating to environmental matters.  DiagSoft is not subject to any
   adverse judgment, order, writ, injunction or decree of any court or
   governmental body.

        4.21 Compliance with Laws.  Except as set forth in Section 4.21 of
   the Disclosure Schedule, each of DiagSoft and Subsidiary has conducted the
   Business so as to comply with, and is not in violation of, nor has it
   received any written notice claiming it is in violation of, any order,
   law, ordinance, statute, rule or regulation applicable to it, or to the
   Business or any of the property or assets of DiagSoft, except to the
   extent that such non-compliance would not have a Material Adverse Effect. 
   Each of DiagSoft and Subsidiary has all material licenses, permits,
   certificates of occupancy and authorizations necessary to conduct the
   Business.

        4.22 Environmental Matters.  Except as set forth in Section 4.22 of
   the Disclosure Schedule:

             (a)  the conduct of the Business complies with, and DiagSoft is
   not in violation of, in connection with the conduct of the Business, any
   applicable Environmental Laws (as defined in paragraph (e) below), except
   where the failure to be in compliance would not have an effect that is
   materially adverse to the conduct of the Business at the location where
   the failure occurs;

             (b)  Seller and DiagSoft have not received written notification
   from any governmental authority of any current, existing violations of any
   Environmental Laws relating to the Business, nor, to the best of Seller's
   knowledge, are there any judicial or administrative writs, injunctions,
   decrees, orders or judgments outstanding or any lawsuits, claims,
   proceedings or investigations pending or threatened relating to the
   ownership, use, maintenance or operation of the conduct of the Business;

             (c)  without limiting the generality of the foregoing, DiagSoft
   has not (i) received written notification from the United States
   Environmental Protection Agency, or any state or local agency which serves
   a similar function, that it is a Potentially Responsible Party under the
   Comprehensive Environmental Response, Compensation and Liability Act
   ("CERCLA") or any analogous state or local law for "removal" or "remedial"
   action at a waste site listed on the National Priorities List or any
   database established pursuant to any state or local law to which it sent
   or arranged for the transportation or disposal of any hazardous substance,
   or (ii)  received written notification that it is liable for contribution
   for costs incurred by another person in taking "removal" or "remedial"
   action under CERCLA or any analogous state or local law.

             (d)  Section 4.22 of the Disclosure Schedule sets forth all of
   the licenses, permits and approvals held by DiagSoft and required by
   Environmental Laws for the conduct of the  Business as now conducted
   ("Permits"), which constitute all material permits required of DiagSoft by
   the Environmental Laws for the conduct of the Business.  DiagSoft is not
   presently in material violation of any Permit, and, to the best of the
   Sellers' and the management of DiagSoft's knowledge, there is no
   proceeding pending or threatened with respect to the revocation or
   limitation of any Permit.

        4.23 Books and Records.  The books, accounts and records of DiagSoft
   and Subsidiary (i) are located at DiagSoft's headquarters at 5615 Scotts
   Valley Drive, Suite 140, Scotts Valley, California 95066, (ii) are correct
   and complete in all material respects, (iii) have been maintained in
   accordance with good business practice and (iv) constitute all the books,
   accounts and records necessary to carry on the Business in the manner in
   which it is currently being conducted and has over the preceding twelve
   (12) months been carried on.  Copies of the Certificate or Articles of
   Incorporation, including all amendments thereto, the Bylaws and the
   minutes of all shareholder and director meetings of DiagSoft and
   Subsidiary, hereto delivered by Seller to SEi, are complete and correct.

        4.24 Disclosures.  None of the representations or warranties by
   Seller herein and no statement contained in any certificate, Schedule or
   other writing furnished by Seller to SEi in connection herewith contains
   or will contain any untrue statement of a material fact or omits or will
   omit to state a material fact necessary in order to make the statements
   contained herein or therein not misleading.  

        4.25 Adequacy of Assets.  Except as set forth in Section 4.25 of the
   Disclosure Schedule, the assets of DiagSoft and the facilities, assets and
   services to which DiagSoft has a contractual right of use include all
   rights, properties, assets, facilities and services necessary for the
   carrying on of the Business in the manner in which it is currently being,
   and has over the immediately preceding twelve (12) months been, carried
   on, and DiagSoft does not depend in any material respect upon the use of
   assets owned by, or facilities or services provided by, Seller or any
   Affiliate of Seller.  Seller is not and has not within the past four
   years, directly or indirectly, whether individually or through employment
   by or ownership of any partnership, corporation or other entity, other
   than DiagSoft and Subsidiary, engaged in the Business or any other
   business reasonably related thereto.

        4.26 Pooling of Interests; Tax Free Reorganization.  

             (a)  Seller acknowledges and agrees that SEi intends to treat
   the acquisition of the Shares as a "pooling of interests" for financial
   accounting purposes as permitted under Accounting Principles Board (APB)
   Opinion No. 16.  Seller and DiagSoft have not taken, and agree not to
   take, any action that (without giving effect to this Agreement, the
   transactions contemplated hereby, or actions relating thereto, or any
   action taken or agreed to be taken by SEi) would prevent SEi from
   accounting for the acquisition of the Shares as a "pooling of interests"
   including, without limitation, (i) acquiring or transferring shares of
   DiagSoft's capital stock during the thirty (30) days prior to the Closing
   Date, (ii) DiagSoft selling or disposing of within the two years preceding
   the Closing assets representing more than 10% of the greater of operating
   profits, assets or revenues, or other "significant" assets, as that term
   is used in FASB Statement No. 14, or (iii) selling, assigning or
   transferring, or agreeing or allowing to be created any rights or
   obligations for the sale, assignment or transfer of, any of the Purchase
   Price Shares before at least thirty days of combined operations of SEi and
   DiagSoft have elapsed and the financial statements reflecting such
   operations have been prepared and published within the meaning of Section
   201.01 of the Codification of Financial Reporting Policies of the SEC. 
   Except as disclosed in Section 4.26 of the Disclosure Schedule, DiagSoft
   has not engaged in any transactions with respect to its treasury shares
   during the two year period ending as of the Closing Date.

             (b)  Seller acknowledges and agrees that the transactions
   contemplated by this Agreement are to constitute a tax-free reorganization
   under Section 368(a) of the Internal Revenue Code.  Seller has a present
   intention of retaining at least 50% of the Purchase Price Shares.

        4.27 Accounts Receivable.  Section 4.27 of the Disclosure Schedule
   sets forth a true and correct in all material respects list and aging of
   all unpaid accounts receivable owing to DiagSoft or Subsidiary as of June
   30, 1996.  The accounts receivable of DiagSoft and Subsidiary, including,
   without limitation, those reflected in Section 4.27 of the Disclosure
   Schedule, constitute or will constitute as of the respective dates
   thereof, legal, valid, binding and enforceable claims arising from bona
   fide transactions in the ordinary course of the Business and, except to
   the extent reserved against on the Interim Balance Sheet, are or will be
   as of the respective dates thereof collectible in the ordinary course of
   the Business and are not subject to any known counterclaims or set-offs. 
   The reserves for doubtful accounts and allowances with respect to the
   accounts receivables generated after June 30, 1996 and prior to the
   Closing will be established on the basis of evaluation of specific
   accounts and age classifications in accordance with GAAP.

        4.28 Brokers and Finders.  No agent, broker, investment banker,
   person or firm acting on behalf of DiagSoft, Seller or any firm or entity
   affiliated with any of them is or will be entitled to any brokers' or
   finders' fee or any other commission or similar fee directly or indirectly
   from any of the parties hereto in connection with the transactions
   contemplated hereby.

        4.29 Investment Intent; Information Disclosures.

             (a)  Seller hereby acknowledges that the SEi Stock to be
   received by Seller will be acquired for Seller's own account and without
   any view to the distribution of any part thereof without registration
   under applicable federal and state securities laws.  Seller represents
   that Seller does not have any agreements or arrangements to sell, transfer
   or grant participations with respect to the Purchase Price Shares.

             (b)  Seller understands that the SEi Stock constituting the
   Purchase Price Shares are not registered under the United States federal
   or state securities laws on the ground that the transactions contemplated
   hereby are exempt from registration under the Securities Act of 1933 (the
   "1933 Act") pursuant to Section 4(2) thereof, and that SEi's reliance on
   such exemption is predicated on Seller's representations set forth herein.

             (c)  Seller represents that Seller has such knowledge and
   experience in financial and business matters as to be capable of
   evaluating the merits and risks of its investment in the Purchase Price
   Shares, and has the ability to bear the economic risks of such investment. 
   Seller further represents that Seller has had (i) access, prior to the
   Closing Date, to the SEi Filings, (ii) the opportunity to ask questions
   of, and receive answers from, SEi concerning SEi and the Purchase Price
   Shares and (iii) the opportunity to obtain additional information (to the
   extent SEi possessed such information or could acquire it without
   unreasonable expense) necessary to verify the accuracy of any information
   received or to which Seller had access.

             (d)  Seller understands and agrees that the Purchase Price
   Shares may not be sold, transferred or otherwise disposed of without
   registration under the 1933 Act and applicable state laws, unless
   exemptions from registration requirements are available, and that in the
   absence of an effective registration statement covering the Purchase Price
   Shares or an available exemption from applicable registration
   requirements, the Purchase Price Shares must be held indefinitely.  In
   particular, the Purchase Price Shares may not be sold pursuant to Rule 144
   promulgated under the 1933 Act unless all of the conditions of such rule
   are met.

             (e)  Seller agrees that Seller will not offer, sell, mortgage,
   pledge or otherwise dispose of any of the Purchase Price Shares (other
   than pursuant to an effective registration statement under the 1933 Act)
   unless and until Seller delivers an opinion of counsel satisfactory to SEi
   that registration under applicable United States federal or state
   securities laws is not required. 

             (f)  Seller agrees that all certificates for Purchase Price
   Shares shall bear the following legend:

             These securities have not been registered, qualified,
             recommended, approved or disapproved under United
             States federal securities law or state securities
             laws.  The shares represented by this certificate may
             not be sold, transferred or otherwise disposed of by
             an investor without (i) registration under United
             States federal and state securities laws, or (ii)
             delivery of an opinion of counsel satisfactory to the
             corporation that neither the sale nor the proposed
             transfer constitutes a violation of any United States
             federal or state securities law.

        4.30 Net Income.  DiagSoft's net income for the period beginning
   January 1, 1996 and ending on the Closing Date is not less than $250,000.

                                    ARTICLE 5
                      REPRESENTATIONS AND WARRANTIES OF SEi

        SEi hereby represents and warrants to Seller as follows:

        5.1  Corporate Organization.  SEi is a corporation duly organized,
   validly existing and in good standing under the laws of the Florida and
   has the full corporate right, power and authority to own, lease and
   operate all of its properties and assets and to carry out its business as
   it is presently conducted.

        5.2  Capitalization of SEi.  All issued and outstanding shares of SEi
   Stock have been, and upon issuance the Purchase Price Shares will be, duly
   authorized and validly issued, fully paid and nonassessable.  The issuance
   of the Purchase Price Shares is not subject to any preemptive right or
   right of first refusal that has not been satisfied or waived.

        5.3  Authority.  SEi has all requisite corporate right, power and
   authority to execute, deliver and perform this Agreement.  The execution,
   delivery and performance of this Agreement and the Related Agreements by
   SEi has been duly and validly authorized and approved by all necessary
   corporate action.  All authorizations, approvals and consents of, or any
   notices to, any Person, and all filings and registrations with, and
   consents, approvals and authorizations of, and any notices to, any
   governmental agency or body, necessary for the execution and delivery by
   SEi hereunder have been duly obtained, effected or given and are in full
   force and effect.  This Agreement and the Related Agreements to which SEi
   is a party have been duly and validly executed and delivered by SEi and
   constitute the legal, valid and binding obligations of SEi, enforceable
   against SEi in accordance with their respective terms.  This Agreement has
   been duly and validly executed and delivered by SEi and, assuming this
   Agreement has been duly authorized, executed and delivered by Seller,
   constitutes the legal, valid and binding obligation of SEi enforceable
   against it in accordance with its terms.

        5.4  SEi's Consents and Approvals; No Violations.  Except as set
   forth in Section 5.4 of the Disclosure Schedule, the execution, delivery
   and performance of this Agreement by SEi will not (with or without the
   giving of notice or the passage of time, or both), (i) violate any
   applicable provision of law or any rule or regulation of any
   administrative agency or governmental authority applicable to SEi, or any
   order, writ, injunction, judgment or decree of any court, administrative
   agency or governmental authority applicable to SEi, (ii) violate the
   Articles of Incorporation or Bylaws of SEi, (iii) require any consent
   under or constitute a default under any material agreement, indenture,
   mortgage, deed of trust, lease, license, or other instrument to which SEi
   is a party or by which SEi is bound, or any material license, permit or
   certificate held by SEi (other than any consents which will have been
   obtained on or prior to the Closing Date), or (iv) require any material
   consent or approval by, notice to or registration with any governmental
   authority.

        5.5  Litigation.  Except as set forth in Section 5.5 of the
   Disclosure Schedule, there are no claims, actions, suits, or proceedings
   pending or, to the best knowledge of SEi, threatened, against SEi relating
   to this Agreement or the transactions contemplated hereby or to the
   business or property of SEi, at law or in equity or before or by any
   federal, state, local, or foreign court or other governmental department,
   commission, board, agency, instrumentality or authority, or any
   arbitration proceeding, in each case which are likely to have a Material
   Adverse Effect.  SEi is not subject to any judgment, order, writ,
   injunction or decree of any court or governmental body.

        5.6  Brokers and Finders.  No agent, broker, investment banker,
   Person or firm acting on behalf of SEi or any entity affiliated with SEi
   is or will be entitled to any brokers' or finders' fee or any other
   commission or similar fee directly or indirectly from any of the parties
   hereto in connection with the transactions contemplated hereby.

        5.7  SEi Information.  SEi has delivered to Seller true and complete
   copies of the SEi Filings.  SEi will deliver to Sellers true and complete
   copies of any and all other documents filed by SEi with the SEC on or
   prior to the Closing Date (other than exhibits which SEi will make
   available upon request).  At the date hereof, the SEi Filings, taken as a
   whole, do not contain any untrue statement of a material fact or omit any
   material fact necessary to make the statements contained herein, in light
   of the circumstances in which they were made, not misleading.  At the date
   of filing with the SEC of any such other filed document and at the Closing
   Date, such document, taken as a whole and considered in the context of
   other SEi Filings, will not contain any untrue statement of a material
   fact or omit any material fact necessary to make the statements contained
   therein, in light of the circumstances in which they were made, not
   misleading.

        5.8  No Material Adverse Change.  Since June 30, 1996, there has been
   no material adverse change, nor any development or event involving a
   prospective material adverse change in the business, financial conditions
   or results of operations and SEi and its subsidiaries, taken as a whole.

        5.9  Undisclosed Liabilities.  Except as set forth in Section 5.9 of
   the Disclosure Schedule, SEi has no liabilities (absolute, accrued,
   contingent or otherwise) required by GAAP to be reflected or reserved
   against in the consolidated statement of assets and liabilities of SEi
   except (i) liabilities reflected or reserved against in the Form 10-Q
   Balance Sheet, and (ii) liabilities incurred since June 30, 1996 in the
   ordinary course of business and which, in the aggregate, do not have a
   Material Adverse Effect.

        5.10 Compliance with Laws.  Except as set forth in Section 5.10 of
   the Disclosure Schedule, SEi has conducted its business so as to comply
   with, and is not in violation of, nor has it received any written notice
   claiming it is in violation of, any order, law, ordinance, statute, rule
   or regulation applicable to it, or to its business or any of its property
   or assets, except to the extent that such non-compliance would not have a
   Material Adverse Effect.  SEi has all material licenses, permits,
   certificates of occupancy and authorizations necessary to conduct it
   business.

                                    ARTICLE 6
                        FURTHER COVENANTS AND AGREEMENTS

        6.1  Covenants of Seller Pending the Closing.  Seller covenants and
   agrees that, pending the Closing and prior to the termination of this
   Agreement, and except as otherwise agreed to herein or in writing by SEi,
   Seller shall or, as appropriate shall cause DiagSoft and Subsidiary to:

             (a)  conduct the Business solely in the ordinary course and
   consistent with past practices, which shall include incurrence of
   reasonable fees and expenses to the extent necessary to effect the
   consummation of the transaction contemplated hereby;

             (b)  not take or intentionally omit to take any action which
   would result in a breach of any of Seller's representations and warranties
   hereunder in any material respect;

             (c)  continue to maintain and service the physical assets used
   by DiagSoft and Subsidiary in the conduct of the Business consistent with
   past practices;

             (d)  use its and their reasonable efforts to preserve the
   businesses and organization of DiagSoft and Subsidiary, to keep available
   the services of DiagSoft's and Subsidiary's present employees and agents
   and to maintain the relations and goodwill with the suppliers, customers
   (including the Customers), distributors and any others having business
   relations in connection with the Business;

             (e)  use its and their reasonable efforts to cause all of the
   conditions to the obligations of SEi under this Agreement to be satisfied
   on or prior to the Closing Date and to obtain, prior to the Closing, all
   consents of all third parties and governmental authorities necessary for
   the consummation by Seller and DiagSoft of the transactions contemplated
   hereby.  All such consents will be in writing and executed counterparts
   will be delivered to SEi at or prior to the Closing.  

             (f)  cooperate with SEi in SEi's making arrangements to obtain
   licenses, permits and certificates required to conduct the Business or own
   the Shares at Closing; 

             (g)  provide SEi's officers, employees, counsel, accountants and
   other representatives with full access to, during normal business hours,
   all of the books and records of DiagSoft, make available to
   representatives of SEi,  knowledgeable employees of DiagSoft for
   reasonable periods of time to answer inquiries of such representatives
   with respect to SEi's investigation of DiagSoft and permit such
   representatives of SEi to consult with the officers, employees,
   accountants and counsel of Seller; provided that no such activities
   unreasonably interfere with the operation of the Business;

             (h)  not grant to any Person a power of attorney or similar
   authority to act for DiagSoft;

             (i)  not enter into any guarantee of the obligations of any
   Person to the extent such guarantee shall survive the Closing;

             (j)  not amend the Articles or Certificate of Incorporation or
   Bylaws of DiagSoft or Subsidiary;

             (k)  make no change in the amount of issued capital stock of
   DiagSoft or Subsidiary or issue or create any option, warrant or any other
   security of DiagSoft or Subsidiary;

             (l)  not increase the compensation payable or to become payable
   to any officer, employee or agent of DiagSoft or Subsidiary other than in
   the ordinary course of the Business, nor make any bonus payment or
   arrangement to or with any officer, employee or agent of DiagSoft or
   Subsidiary other than in the ordinary course of the Business nor increase
   the benefits under nor make any amendment or modification to any DiagSoft
   Employee Benefit Plan;

             (m)  not sell, transfer, lease, abandon or otherwise dispose of
   (or commit to do so) or initiate or solicit any discussions concerning the
   sale, lease or other disposal of, any assets of DiagSoft or Subsidiary;
   and

             (n)  not, without the consent of SEi, which consent shall not
   unreasonably be withheld by SEi, enter into any contract or commitment
   calling for payment to or by DiagSoft or Subsidiary of an aggregate amount
   of more than $25,000 (excluding non-exclusive license agreements entered
   into consistently with past practice), which is not terminable by DiagSoft
   or Subsidiary on less than thirty (30) days' notice without penalty.

        6.2  Covenants of SEi Pending the Closing.  SEi covenants and agrees
   that, pending the Closing and prior to the termination of this Agreement,
   and except as otherwise agreed to in writing by Seller:

             (a)  SEi shall not take or intentionally omit to take any action
   which would result in a breach of any of SEi's representations and
   warranties hereunder in any material respect;

             (b)  SEi shall use its reasonable efforts to cause all of the
   conditions to the obligations of Seller under this Agreement to be
   satisfied on or prior to the Closing Date and to obtain prior to the
   Closing, all consents of all third parties and governmental authorities
   necessary for the consummation by SEi of the transactions contemplated
   hereby.  All such consents will be in writing and executed counterparts
   thereof will be delivered to Seller at or prior to the Closing; and

             (c)  SEi shall promptly disclose to Seller any information
   relating to SEi's representations and warranties hereunder which, because
   of an event occurring after the date hereof, is incomplete or is no longer
   correct in any material respect.

        6.3  Filings.  Promptly after the execution of this Agreement, each
   of the parties hereto shall prepare and make or cause to be made any
   required filings, submissions and notifications under the laws of any
   domestic or foreign jurisdictions to the extent that such filings are
   necessary to consummate the transactions contemplated hereby and will use
   its reasonable efforts to take all other actions necessary to consummate
   the transactions contemplated hereby in a manner consistent with
   applicable law.  Each of the parties hereto will furnish to the other
   party such necessary information and reasonable assistance as such other
   party may reasonably request in connection with the foregoing.  In
   addition, the parties will cooperate in the preparation and filing of
   other documents subsequent to Closing, including (to the extent it is not
   filed prior to Closing) DiagSoft's income tax return for the year ended
   June 30, 1996.  Each party's filings with the relevant taxing authorities
   will be consistent with the treatment of the transaction contemplated
   hereunder as a tax free reorganization under Section 368(a) of the
   Internal Revenue Code.

        6.4  Effective Time of Closing and Transfer.  The Closing shall be
   effective for all purposes as of the close of business on the Closing
   Date.

        6.5  Announcement.  Except as expressly contemplated by this
   Agreement, the parties will mutually agree as to the time, form and
   content before issuing any press releases or otherwise making any public
   statements or statements to third parties with respect to transactions
   contemplated hereby and shall not issue any press release or, except as
   necessary to perform their respective obligations hereunder, discuss the
   transactions contemplated hereby with any third party prior to reaching
   mutual agreement with respect thereto, except as may be required by law. 
   Notwithstanding the foregoing, in the event prior to the Closing any party
   hereto is required by law or the rules of any stock exchange on which such
   party's securities are traded to make a statement with respect to the
   transactions contemplated herein, such party shall notify in writing the
   other party hereto as to the time, form and content of such statement.

        6.6  Costs and Expenses.  Whether or not the transactions
   contemplated by this Agreement are consummated, each party hereto shall
   pay its own costs and expenses (including legal fees and expenses)
   incurred in connection with due diligence reviews, the preparation,
   negotiation and execution of this Agreement and all other agreements,
   certificates, instruments and documents delivered hereunder, and all other
   matters relating to the transactions contemplated hereby; provided, that
   the reasonable fees and expenses of Berliner Cohen and Lynn Wubbels & Co.,
   DiagSoft's legal counsel and accountants, will be paid by DiagSoft.  All
   transfer and intangible taxes, if any, in connection with the sale and
   delivery of the Shares hereunder shall be paid by Seller.  All transfer
   and intangibles taxes, if any, in connection with the sale and delivery of
   the Purchase Price Shares hereunder shall be paid by SEi.

        6.7  Further Assurances.  Subject to the terms and conditions herein
   provided, each of the parties hereto agrees to use its reasonable efforts
   to take, or cause to be taken, all action, and to do, or cause to be done,
   all things necessary, proper or advisable under applicable laws and
   regulations to consummate and make effective the transactions contemplated
   by this Agreement.  If at any time after the Closing Date any further
   action is necessary or desirable to carry out the purposes of this
   Agreement, the parties hereto shall take or cause to be taken all
   necessary action, including, without limitation, the execution and
   delivery of such further instruments and documents as may be reasonably
   requested by the other party for such purposes or otherwise to consummate
   and give effect to the transactions contemplated hereby.  If any consent
   or approval required for the consummation of the transactions contemplated
   hereby is not obtained prior to Closing, Seller shall cooperate with SEi,
   and attempt in good faith, to obtain such consent or approval during the
   one year period immediately following the Closing.

        6.8  Certain Agreements.  On or before the Closing Date the
   undersigned will execute, or use their reasonable best efforts to cause to
   be executed, the following agreements to be effective upon the Closing:

             (a)  An Escrow Agreement between SEi and Seller in the form of
   Exhibit A attached hereto.

             (b)  A Registration Rights Agreement between SEi and Seller in
   the form of Exhibit B attached hereto.

             (c)  A Consulting and Non-Competition Agreement between SEi and
   Seller, or a corporation wholly owned by Seller and by which Seller is
   employed, in the form of Exhibit C attached hereto.

        6.9  Covenant Not to Compete or Disclose Confidential Information. 

             (a)  Seller agrees that, unless acting with the prior written
   consent of SEi, he will not, either alone or in conjunction with any other
   Person, or directly or indirectly through any entity that he now or in the
   future controls, for a period of five (5) years from the Closing Date: 
   (i) employ or solicit the employment of any Person who within the month
   preceding the Closing Date had been an employee of DiagSoft or Subsidiary,
   other than members of Seller's family who have not entered into employment
   agreements with DiagSoft or SEi; (ii) directly or indirectly engage or
   participate, whether as an officer, employee, director, agent, consultant,
   shareholder, partner or otherwise, in the ownership, management, marketing
   or operation of any aspect of the Business anywhere in the world (other
   than solely through the passive ownership of five percent (5%) or less of
   the equity securities or equivalent interests of any entity whose shares
   are traded on any nationally recognized securities exchange); or (iii)
   conduct any business that is similar to any part of the Business with any
   Person that is or was a customer of DiagSoft or Subsidiary during the year
   preceding the Closing Date. 

             (b)  The parties hereto acknowledge that (i) the covenants
   contained in this Section 6.9 are a material inducement to the
   consummation by SEi of the transactions contemplated by this Agreement and
   (ii) SEi would not have entered into or performed this Agreement but for
   the covenants herein contained.

             (c)  It is stipulated and agreed that Seller is acquainted with
   confidential and privileged information of SEi and/or DiagSoft relating to
   customer files, customer lists, special customer matters, sales methods
   and techniques, merchandising concepts and plans, business plans, sources
   of supply and vendors, special business relationships with vendors, agents
   and brokers, promotional materials and information, financial matters,
   mergers, acquisitions, selective personnel matters and confidential
   processes, designs, formulas, ideas, plans, devices or materials, and
   other similar matters which are confidential (any and all such information
   being referred to herein as the "Confidential Information"); and that the
   use of the Confidential Information against SEi and/or DiagSoft would
   seriously damage SEi and/or the Business.  As a consequence of the above,
   Seller agrees that, unless acting with the prior written consent of SEi,
   he shall, whether acting alone, in conjunction with any other Person, or
   directly or indirectly through any entity that he now or in the future
   controls: not use, divulge, publish or otherwise reveal or allow to be
   revealed any aspect of the Confidential Information to any Person; refrain
   from any action or conduct which might reasonably or foreseeably be
   expected to compromise the confidentiality or proprietary nature of the
   Confidential Information; and have no right to apply for or to obtain any
   patent, copyright, or other form of intellectual property protection with
   regard to the Confidential Information.  Seller hereby assigns and
   releases to DiagSoft any and all claims to or rights in any of the
   Confidential Information and agrees to execute and deliver such
   assignments, releases and  other instruments as SEi shall reasonably
   request to evidence or confirm such assignments and releases.

             (d)  The parties hereto acknowledge and agree that any remedy at
   law for any breach of the provisions of this Section 6.9 would be
   inadequate and Seller hereby consents to the granting by any court of
   competent jurisdiction of an injunction or other suitable relief and
   without the posting of any bond or the necessity of actual monetary loss
   being proved, in order that such breach may be effectively restrained.  In
   the event that this Section 6.9 shall be determined by any court of
   competent jurisdiction to be unenforceable by reason of it being extended
   for too great a period of time, or as encompassing too large a geographic
   area, or over to great a range of activities, or any or a combination of
   these elements, the parties agree that these covenants shall be
   interpreted to extend only over the maximum period of time, geographic
   area, and range of activities as to which said court of competent
   jurisdiction deem reasonable and enforceable.

             (e)  Seller acknowledges and agrees that he has or will become
   acquainted with material inside information concerning SEi in connection
   with the transactions contemplated by this Agreement.  Accordingly, Seller
   hereby agrees that Seller and its affiliates shall not, for a period of
   six months following the Closing Date, directly or indirectly acquire,
   agree to acquire or make any proposal to acquire any securities of SEi
   without the prior written consent of SEi.

             (f)  Notwithstanding any other provisions of this Section 6.9,
   SEi acknowledges that Seller intends to perform services and pursue
   business opportunities with respect to certain scientific applications
   software unrelated to the business of providing help desk or technical
   support services or the development, sale or licensing of diagnostic
   software for computers, including neural network, fuzzy logic, case based
   reasoning and other artificial intelligence concepts and functionalities,
   and to acquire and develop research, computer assisted designs, codes,
   ideas, plans, products and materials pertaining to such software ("AI
   Technology").  Accordingly, for purposes of this Section 6.9 only, the
   terms "Business" and "Confidential Information" shall not include AI
   Technology.

        6.10 DiagSoft Employees.  SEi will not, during the ninety day period
   following the Closing, terminate, or cause or permit DiagSoft to
   terminate, the employment of any person employed by DiagSoft immediately
   prior to the Closing, other than for cause; provided, that neither SEi nor
   DiagSoft will have any liability or responsibility with respect to any
   person who voluntarily resigns prior to, upon or after the Closing and
   provided further that this provision is not intended to: (i) grant or
   create any rights or entitlements to or in any person not a party hereto;
   (ii) prohibit SEi or DiagSoft from altering any employee's
   responsibilities or functions, or modifying such employee's benefits to
   the extent consistent with SEi's internal policies and procedures.

        6.11 Release of Seller Guaranty.  Within ten (10) days after the
   Closing Date, SEi will cause Seller to be released from his guaranty of
   DiagSoft's obligations under its Two Hundred Fifty Thousand Dollar
   ($250,000) line of credit facility with Coast Commercial Bank.

        6.12 Release by Seller.  Seller hereby waives, releases and forever
   discharges DiagSoft and its parent, subsidiaries, officers and directors
   from any and all claims, causes of action, damages and liabilities of
   whatever nature or description, known or unknown, actual or contingent,
   which Seller or any party claiming through Seller might have or could
   claim against any of them, and which relates to or arises out of any
   action or set of facts occurring prior to the Closing.

        6.13 Payment of Seller Notes.  Seller will, within one (1) day
   following demand therefor, pay to DiagSoft the full amount of the
   promissory notes issued by Seller in favor of DiagSoft (including all
   accrued and unpaid interest thereon).  Seller acknowledges and agrees that
   time is of the essence regarding its compliance with this section, and
   that SEi will suffer irreparable damage if such notes are not paid in full
   promptly following demand therefor.

                                    ARTICLE 7
                                   TERMINATION

        7.1  Termination.  This Agreement may be terminated at any time prior
   to the Closing:

             (a)  by mutual written agreement executed by Seller and SEi;

             (b)  by Seller or SEi at any time after August 30, 1996 if,
   through no fault of the party seeking termination, the Closing shall not
   have occurred;

             (c)  by Seller or SEi, if any governmental or regulatory
   authority, agency or commission, including courts of competent
   jurisdiction, domestic or foreign, shall have issued an order, decree, or
   ruling or taken other action, restraining, enjoining or otherwise
   prohibiting the transactions contemplated hereby and such order, decree,
   ruling or other action shall have become final and nonappealable;

             (d)  by SEi, if there has been a material violation or breach by
   Seller of any agreement or any representation or warranty contained in
   this Agreement which (i) is not curable, (ii) has rendered the
   satisfaction of any condition to the obligations of SEi impossible, and
   (iii) has not been waived by SEi; or

             (e)  by Seller, if there has been a material violation or breach
   by SEi of any agreement, representation or warranty contained in this
   Agreement which (i) is not curable, (ii) has rendered the satisfaction of
   any condition to the obligations of Seller impossible, and (iii) has not
   been waived by Seller.

        7.2  Procedure and Effect of Termination.  In the event of
   termination of this Agreement pursuant to Section 7.1 hereof, written
   notice thereof shall forthwith be given to the other parties hereto and
   this Agreement (other than Sections 6.6 and 6.9(e) hereof and this Section
   7.2, which shall survive termination) shall terminate and the transactions
   contemplated hereby shall be abandoned without further action by the
   parties hereto.  If this Agreement is terminated as provided herein:

             (a)  all information with respect to the Business or DiagSoft
   received by and in the possession of SEi or any Person that directly, or
   indirectly through one or more intermediaries, controls, is controlled by,
   or is under common control with SEi shall be, at Seller's option, returned
   to Seller or destroyed by SEi;

             (b)  all material, non-public information with respect to SEi
   received by and in the possession of Seller or any Person that directly,
   or indirectly through one or more intermediaries, controls, is controlled
   by, or is under common control with Seller shall be, at SEi's option,
   returned to SEi or destroyed by Seller;

             (c)  any termination pursuant to subparagraph (b), (c), (d), or
   (e) of Section 7.1 shall not be deemed a waiver of any rights or remedies
   otherwise available under this Agreement, by operation of law or
   otherwise; and

             (d)  all filings, applications and other submissions made
   pursuant to Section 6.3 hereof or prior to the execution of this Agreement
   in contemplation thereof shall, to the extent practicable, be withdrawn
   from the agency or other Person to which made.

                              ARTICLE 8
                    CONDITIONS TO SEi'S OBLIGATIONS

        Each and every obligation of SEi to consummate the transactions
   described in this Agreement shall be subject to the fulfillment, on or
   before the Closing Date, of the following conditions precedent:

        8.1  Seller's Closing Deliveries.  Seller shall have delivered, or
   caused to be delivered, to SEi at or prior to the Closing each of the
   following:

                  (i)  certificate(s) representing the Shares, duly endorsed
   in blank by Seller, or accompanied by a duly endorsed stock transfer
   power;

                  (ii) the Escrow Agreement referenced in Section 6.8(a)
   executed by Seller;

                  (iii)     the Registration Rights Agreement referenced in
   Section 6.8(b) executed by Seller;

                  (iv) the Consulting and Non-Competition Agreement
   referenced in Section 6.8(c) executed by Seller;

                  (v)  with respect to DiagSoft and Subsidiary, a certificate
   of good standing issued by the secretary of state of California and
   Hawaii, respectively, and a certificate of qualification or good standing
   in each of the jurisdictions in which DiagSoft or Subsidiary is required
   to be qualified to transact business issued by the secretary of state or
   other appropriate authority of each such jurisdiction, and in each case,
   dated no more than thirty (30) days prior to the Closing Date;

                  (vi) a copy of the Articles of Incorporation and bylaws of
   each of DiagSoft and Subsidiary which shall be certified to be accurate,
   complete and as in effect as of the Closing Date by the Secretary of such
   entity;

                  (vii)     a certificate representing all issued and
   outstanding shares of Subsidiary;

                  (viii)    the minute and stock books and corporate seal (if
   any) of DiagSoft and Subsidiary;

                  (ix) the resignations of those officers and directors of
   DiagSoft and Subsidiary who are identified in Section 8.1 of the
   Disclosure Schedule;

                  (x)  valid and binding consents of all Persons whose
   consent or approval is required to be set forth in Sections 4.5 and 4.6 of
   the Disclosure Schedule; and

                  (xi) the certificates referenced in Sections 8.2 and 8.3.

        8.2  Representations and Warranties.  The representations and
   warranties of Seller contained in this Agreement, as modified by the
   Disclosure Schedule, shall have been true on the date hereof, and shall be
   true on the Closing Date with the same effect as though such
   representations were made as of such date and Seller shall have delivered
   to SEi on the Closing Date a certificate, dated the Closing Date, to such
   effect which certificate shall be executed by Seller and by each of the
   President and Chief Financial Officer of DiagSoft who shall make such
   certification to the best of his knowledge, solely in his capacity  as an
   officer of DiagSoft and not as an individual.

        8.3  Performance.  Seller shall have, in all material respects,
   performed and complied with all covenants required by this Agreement to be
   performed or complied with by them prior to or at the Closing and Seller
   shall have delivered to SEi on the Closing Date a certificate, dated the
   Closing Date, to such effect.

        8.4  Legal Opinion.  Counsel for Seller shall have delivered to SEi
   its opinion dated the Closing Date, in form and substance reasonably
   satisfactory to SEi and addressing the matters covered in Sections 4.1,
   4.2, 4.3, 4.4, 4.5, 4.6 and 4.20 of this Agreement.

        8.5  Governmental Consents and Approvals.  All necessary and
   appropriate governmental consents, approvals and filings shall have been
   obtained or made and all applicable waiting periods  (including any
   extensions thereof) relating thereto shall have expired or otherwise
   terminated.

        8.6  No Injunction or Proceeding.  No governmental or regulatory
   authority, agency or commission, including courts of competent
   jurisdiction, domestic or foreign, shall have issued an order, decree, or
   ruling or taken other action, restraining, enjoining or otherwise
   prohibiting the transactions contemplated hereby, which order, decree,
   ruling or other action remains in effect.

        8.7  Employment Agreements.  SEi shall have obtained executed
   agreements for the continued employment by DiagSoft of each of the
   following persons, which agreements shall contain releases of any claims
   such employees may have against or with respect to DiagSoft or SEi, and
   such other terms as shall be satisfactory to SEi: Rick Farrington, Tom
   Colamonico, Larry Bettencourt, Turin Leung, and Roger Ivey.

        8.8  Other Agreements.  SEi shall have obtained executed work
   product, assignment and/or employment agreements from each of the
   following persons, which agreements shall contain such terms as shall be
   satisfactory to SEi:  Evan Lau, Jonathan Gordon, Edward Merrifield and
   Jeffrey O. Kraft.

        8.9  Escrow Agreement.  SEi shall have obtained from the Escrow Agent
   an executed escrow agreement in the form attached hereto as Exhibit A.

                                    ARTICLE 9
                       CONDITIONS TO SELLER'S OBLIGATIONS

        Each and every obligation of Seller to consummate the transactions
   described in this Agreement shall be subject to the fulfillment, on or
   before the Closing Date, of the following conditions precedent:

        9.1  Delivery of Purchase Price Shares.  SEi shall have delivered or
   caused to be delivered to Seller an irrevocable letter of instructions to
   the Transfer Agent for the issuance of certificates representing the
   Purchase Price Shares in accordance with Article 3 hereof.

        9.2  SEi's Closing Deliveries.  SEi shall deliver, or cause to be
   delivered, to Seller at the Closing each of the following:

                  (i)  valid and binding consents of all Persons, if any,
   whose consent or approval is required to be set forth in Section 5.4 of
   the Disclosure Schedule;

                  (ii) the Escrow Agreement referenced in Section 6.8(a)
   executed by SEi;

                  (iii)     the Registration Rights Agreement referenced in
   Section 6.8(b) executed by SEi;

                  (iv) the Consulting and Non-Competition Agreement
   referenced in Section 6.8(c) executed by SEi;

                  (v)  a certified copy of the resolutions of the Board of
   Directors of SEi authorizing the execution, delivery and performance of
   this Agreement and the Related Agreements and the issuance of the Purchase
   Price Shares; and

                  (vi) the certificates referenced in Sections 9.3 and 9.4
   hereof.

        9.3  Representations and Warranties True.  The representations and
   warranties of SEi contained in this Agreement, as modified by the
   Disclosure Schedule, shall have been true on the date hereof and shall be
   true on the Closing Date with the same effect as though such
   representations were made as of such date, and SEi shall have delivered to
   Seller on the Closing Date a certificate, dated as of the Closing Date, to
   such effect.

        9.4  Performance.  SEi shall have, in all material respects,
   performed and complied with all covenants required by this Agreement to be
   performed or complied with by it prior to or at the Closing and SEi shall
   have delivered to Seller on the Closing Date a certificate, dated as of
   the Closing Date, to such effect.

        9.5  Legal Opinion.  Counsel for SEi shall have delivered to Seller
   its opinion dated the Closing Date in form and substance reasonably
   satisfactory to Seller and addressing the matters covered in Sections 5.1,
   5.2, 5.3, 5.4 and 5.5 of this Agreement.

        9.6  Governmental Consents and Approvals.  All necessary and
   appropriate governmental consents, approvals and filings shall have been
   obtained or made and all applicable waiting periods (including any
   extensions thereof) relating thereto shall have expired or otherwise
   terminated.

        9.7  No Injunction or Proceeding.  No governmental or regulatory
   authority, agency or commission, including courts of competent
   jurisdiction, domestic or foreign, shall have issued an order, decree, or
   ruling or taken other action, restraining, enjoining or otherwise
   prohibiting the transactions contemplated hereby, which order, decree,
   ruling or other action remains in effect.

                                   ARTICLE 10
                                 INDEMNIFICATION

        10.1 Indemnification by Seller.  

             (a)  Seller shall reimburse, indemnify and hold SEi, DiagSoft,
   Subsidiary and their respective officers, directors, shareholders,
   employees and agents harmless from and against any and all demands,
   claims, actions, suits, liabilities, damages, losses, judgments, costs and
   expenses (including, without limitation, reasonable attorneys' fees)
   relating to, resulting from or arising out of:

                  (i)  any breach or inaccuracy of the representations or
   warranties made hereunder or in any of the Related Agreements by Seller,
   other than the representations and warranties contained in Section 4.9;

                  (ii) any breach or violation of any covenant or agreement
   made hereunder or in any of the Related Agreements by Seller;

                  (iii)     (A) any breach or inaccuracy of the
   representations and warranties contained in Section 4.9, (B) any of  the
   matters described or referred to in Section 4.9 of the Disclosure
   Schedule, or (C) any failure by DiagSoft or Subsidiary to file on a timely
   basis complete and accurate reports or Returns in respect of, or to pay on
   a timely basis, any Taxes arising from the operations, income or
   properties of DiagSoft or Subsidiary, to the extent such filing or payment
   was due prior to the Closing Date; provided, that there shall be no
   indemnity with respect to the matter described in item 5 of Section 4.9 of
   the Disclosure Schedule..

                  (iv) any of the matters described or referred to in
   Sections 4.8 or 4.20 of the Disclosure Schedule; or

                  (v)  any of the matters described or referred to in
   Section 4.19 of the Disclosure Schedule.

        10.2 Indemnification by SEi.

             (a)  SEi shall reimburse, indemnify and hold Seller harmless
   from and against any and all demands, claims, actions, suits, liabilities,
   damages, losses, judgments, costs and expenses (including, without
   limitation, reasonable attorneys' fees relating to, resulting from or
   arising out of:

                  (i)  any breach or inaccuracy of the representations or
   warranties made hereunder or in any of the Related Agreements by SEi; or

                  (ii) any breach or violation of any covenant or agreement
   made hereunder or in any of the Related Agreements by SEi.

        10.3 Survival of Representations.  The representations and warranties
   set forth in Sections 4.7, 4.8, 4.11, 4.14, 4.23 and 4.27 shall survive
   until and through the first anniversary of the Closing Date, at which time
   such representations and warranties shall expire.  The representations and
   warranties set forth in Sections 4.4, 4.9, 4.10 and 4.12 shall survive
   until and through the sixth anniversary of the Closing Date at which time
   such representations and warranties shall expire.  All other
   representations and warranties made pursuant to this Agreement including,
   without limitation, all representations and warranties made in any exhibit
   or schedule or certificate delivered thereunder shall survive until and
   through the third anniversary of the Closing Date, at which time such
   representations and warranties shall expire.

        10.4 Indemnification Claims Procedures.  All claims for
   indemnification by any party seeking indemnification (the "Indemnified
   Party") from the other party (the "Indemnifying Party") under Sections
   10.1 or 10.2 shall be asserted and resolved as follows:

             (a)  In the event that any claim or demand for which the
   Indemnifying Party would be liable to any Indemnified Party hereunder is
   asserted against or sought to be collected from any Indemnified Party by a
   third party, the Indemnified Party shall promptly notify the Indemnifying
   Party (and any pertinent insurance carrier) in reasonable detail of such
   claim or demand and the amount or the estimated amount thereof to the
   extent then feasible (which estimate shall not be conclusive of the final
   amount of such claim and demand) (the "Claim Notice").  The Indemnifying
   Party shall have thirty (30) days from the personal delivery or mailing of
   the Claim Notice (the "Notice Period") to notify the Indemnified Party
   whether or not the Indemnifying Party desires to defend the Indemnified
   Party against such claim or demand.  All costs and expenses incurred by
   the Indemnifying Party in defending such claim or demand shall be a
   liability of, and shall be paid by, the Indemnifying Party. In the event
   that the Indemnifying Party notifies Indemnified Party within the Notice
   Period that it desires to defend the Indemnified Party against such claim
   or demand and except as hereinafter provided, the Indemnifying Party shall
   have the right to defend the Indemnified Party by counsel of the
   Indemnifying Party's own choosing, either in the Indemnifying Party's
   name, or in the Indemnified Party's name by appropriate proceedings.  If
   any Indemnified Party desires to participate in, but not control, any such
   defense or settlement it may do so at its sole cost and expense and, in
   any event, the Indemnified Party shall cooperate with the Indemnifying
   Party and such counsel.  To the extent the Indemnifying Party shall
   control or participate in the defense or settlement of any third party
   claim or demand, the Indemnified Party shall give to the Indemnifying
   Party and its counsel access to, during normal business hours, the
   relevant business records and other documents, and shall permit them to
   consult with the employees and counsel of the Indemnified Party, to the
   extent consistent with the application of relevant evidentiary privileges. 
   The Indemnifying Party shall keep the Indemnified Party reasonably
   apprised of the course of any negotiations or proceedings and the
   Indemnifying Party shall not settle any claim or demand without the
   consent of the Indemnified Party, which consent shall not be unreasonably
   withheld or unduly delayed.  As soon as reasonably practicable after the
   Indemnifying Party has reached a final decision as to whether or not all
   or any portion of the obligations related to such claim or demand are the
   obligations for which the Indemnifying Party is required to indemnify such
   Indemnified Party hereunder and, in any event, prior to entering into any
   such settlement or other final resolution of any claim or demand, the
   Indemnifying Party shall notify the Indemnified Party in writing of its
   position as to whether or not all or any portion of the obligations
   related to such claim or demand are the obligations for which the
   Indemnifying Party is required to indemnify such Indemnified Party in
   accordance with this Article 10.

             (b)  If the Indemnifying Party elects or is deemed to have
   elected not to take over the defense of any such claim or demand, the
   Indemnified Party shall have the right to defend, compromise and settle
   such claim or demand on such terms as the Indemnified Party in their
   discretion may determine, subject to the prior consent of the Indemnifying
   Party, which consent shall not be unreasonably withheld or unduly delayed,
   and the Indemnifying Party shall continue to be bound to indemnify the
   Indemnified Party in accordance with and to the extent provided under the
   terms of this Article 10.  The Indemnified Party shall or shall direct in
   writing its counsel to deliver to the Indemnifying Party copies of all
   correspondence and other matters relating to such claim or demand. 
   Notwithstanding the foregoing, to the extent that the claim or demand
   involves or could result in claims against, or potential liability of, the
   Indemnifying Party the extent or nature of which were not known by the
   Indemnifying Party as of the date the Indemnifying Party elects or is
   deemed to have elected not to take over the defense of such claim or
   demand, the Indemnifying Party shall, by written notice to the Indemnified
   Party, be entitled to take over the defense of such claim or demand.

             (c)  In the event an Indemnified Party should have a claim
   against the Indemnifying Party hereunder which does not involve a claim or
   demand being asserted against or sought to be collected from it by a third
   party, the Indemnified Party shall promptly send a Claim Notice with
   respect to such claim to the Indemnifying Party.

             (d)  No claim for indemnification hereunder arising from a
   breach of a representation or warranty shall be valid unless notice of
   such claim as provided herein is made prior to the expiration of such
   representation or warranty under Section 10.3.  Except as provided in the
   preceding sentence, the Indemnified Party's failure to give reasonably
   prompt notice to the Indemnifying Party of any actual, threatened or
   possible claim or demand which may give rise to a right of indemnification
   hereunder shall not relieve the Indemnifying Party of any liability which
   it may have to an Indemnified Party except to the extent the failure to
   give such notice prejudiced the Indemnifying Party.

        10.5 Right of Set-Off.  In addition to any other remedy available in
   equity or at law, the Indemnified Party shall be entitled to set off the
   amount of any obligation for which it is entitled to be indemnified under
   this Article 10 against any Purchase Price Shares held in escrow in
   accordance with Section 3.2 above, and any amounts payable to the
   Indemnifying Party hereunder or under any other agreement contemplated
   hereby.

        10.6 Limitations on Liability.  The maximum aggregate liability of
   SEi on one hand, and Seller on the other hand, under this Article 10 shall
   not exceed the aggregate value of the Purchase Price Shares determined by
   reference to the SEi Closing Price.

                                   ARTICLE 11
                                  MISCELLANEOUS

        11.1 Dispute Resolution.  

             (a)  Arbitration.  Any dispute, controversy or claim arising out
   of or relating to this Agreement or any Related Agreement to which Seller
   and SEi are parties or any contract or agreement entered into pursuant
   hereto, or arising out of or relating to the performance by the parties of
   its or their terms, shall be settled by binding arbitration held in Tampa,
   Florida in accordance with the Commercial Arbitration Rules of the
   American Arbitration Association then in effect, except as specifically
   otherwise provided in this Article 11.  Notwithstanding the foregoing, SEi
   may, in its discretion, apply to a court of competent jurisdiction for
   equitable relief from any violation or threatened violation of the
   covenants under Article 6 of this Agreement.  

             (b)  Arbitration.  The panel to be appointed shall consist of
   three neutral arbitrators.

             (c)  Procedures; No Appeal.  The arbitrators shall allow such
   discovery as the arbitrators determine appropriate under the circumstances
   and shall resolve the dispute as expeditiously as practicable, and if
   reasonably practicable, within 120 days after the selection of the
   arbitrators.  The arbitrators shall give the parties written notice of the
   decision, with the reasons therefor set out, and shall have 30 days
   thereafter to reconsider and modify such decision if any party so requests
   within 10 days after the decision.  Thereafter, the decision of the
   arbitrators shall be final, binding, and nonappealable with respect to all
   persons, including (without limitation) persons who have failed or refused
   to participate in the arbitration process.

             (d)  Authority.  The arbitrators shall have authority to award
   relief under legal or equitable principles, including interim or
   preliminary relief.  Unless the arbitrators find that exceptional
   circumstances require otherwise, the arbitrators will include in the award
   the prevailing party's costs of arbitration and reasonable attorneys'
   fees.

             (e)  Entry of Judgment.  Judgment upon the award rendered by the
   arbitrators may be entered in any court having in personam and subject
   matter jurisdiction.  SEi and Seller hereby submit to the in personam
   jurisdiction of the Federal and State courts in California and Florida,
   for the purpose of confirming any such award and entering judgment
   thereon.

             (f)  Confidentiality.  All proceedings under this Article 11,
   and all evidence given or discovered pursuant hereto, shall be maintained
   in confidence by all parties.

             (g)  Continued Performance.  The fact that the dispute
   resolution procedures specified in this Article 11 shall have been or may
   be invoked shall not excuse any party from performing its obligations
   under this Agreement and during the pendency of any such procedure all
   parties shall continue to perform their respective obligations in good
   faith.

             (h)  Tolling.  All applicable statutes of limitation shall be
   tolled while the procedures specified in this Article 11 are pending.  The
   parties will take such action, if any, required to effectuate such
   tolling.

        11.2 Entire Understanding, Waiver, Etc.  This Agreement sets forth
   the entire understanding of the parties and supersedes any and all prior
   or contemporaneous agreements, arrangements and understandings relating to
   the subject matter hereof, and the provisions hereof may not be changed,
   modified, waived or altered except by an agreement in writing signed by
   the party entitled to the benefit of the provision(s) to be waived hereto. 
   A waiver by any party of any of the terms or conditions of this Agreement,
   or of any breach thereof, shall not be deemed a waiver of such term or
   condition for the future, or of any other term or condition hereof, or of
   any subsequent breach thereof.

        11.3 Severability.  If any provision of this Agreement or the
   application of such provision shall be held by a court of competent
   jurisdiction to be unenforceable, the remaining provisions of this
   Agreement shall remain in full force and effect.

        11.4 Captions.  The captions herein are for convenience only and
   shall not be considered a part of this Agreement for any purpose,
   including, without limitation, the constructions or interpretation of any
   provision hereof.

        11.5 Notices.  All notices, requests, demands and other
   communications (collectively, "Notices") that are required or may be given
   under this Agreement shall be in writing.  All Notices shall be deemed to
   have been duly given or made: if by hand, immediately upon delivery; if by
   telecopier or similar device, immediately upon sending, provided notice is
   sent on a Business Day during the hours of 9:00 a.m. and 6:00 p.m. at the
   location of the party receiving the Notice and confirmed by first class
   mail, but if not, then immediately upon the beginning of the first
   Business Day after being sent; if by FedEx, Express Mail or any other
   reputable overnight delivery service, one Business Day after being placed
   in the exclusive custody and control of said courier; and if mailed by
   certified mail, return receipt requested, five Business Days after
   mailing.  Notwithstanding the foregoing, with respect to any Notice given
   or made by telecopier or similar device, such Notice shall not be
   effective unless and until (i) the telecopier or similar advice being used
   prints a written confirmation of the successful completion of such
   communication by the party sending the Notice, and (ii) a copy of such
   Notice is deposited in first class mail to the appropriate address for the
   party to whom the Notice is sent.  In addition, notwithstanding the
   foregoing, a notice of a change of address by a party hereto shall not be
   effective until received by the party to whom such notice of a change of
   address is sent.  All notices are to be given or made to the parties at
   the following addresses (or to such other address as either party may
   designate by notice in accordance with the provisions of this Section):

             (a)  If to Seller:       Gordon Kraft
                                      1215 Silver Lakes Blvd.
                                      Naples, FL  33961
                                      Fax Number: _________________

             (b)  If to SEi:          Sykes Enterprises, Incorporated
                                      100 North Tampa Street
                                      Suite 3900
                                      Tampa, Florida 33602
                                      Attention: Chief Financial Officer
                                      Fax Number: (813) 273-0148

        11.6 Successors and Assigns.  Neither this Agreement nor any of the
   rights or obligations arising hereunder shall be assignable without the
   prior written consent of the parties hereto; provided, however, that
   notwithstanding the foregoing, SEi may assign its rights and obligations
   under this Agreement to any wholly owned subsidiary of SEi which agrees in
   writing to be bound by and to perform fully all of SEi's obligations
   hereunder and, provided that in the event of any such assignment by SEi,
   SEi shall remain liable hereunder for the performance of SEi's obligations
   hereunder notwithstanding such assignment.  

        11.7 Parties in Interest.  This Agreement shall be binding upon and
   shall inure to the benefit of the parties hereto and their respective
   successors and permitted assigns.  Nothing in this Agreement, express or
   implied, shall confer upon any Person, other than the parties hereto, and
   their successors and permitted assigns, any rights or remedies under or by
   reason of this Agreement.

        11.8 Counterparts.  This Agreement may be executed in two or more
   counterparts, each of which shall be deemed an original, but all of which,
   together, shall constitute one and the same instrument.

        11.9 Definition of "ordinary course".  For purposes of this
   Agreement, an activity is deemed to be in "the ordinary course" of a
   Person's business if such activity is in accordance with:

             (a)  customary business practices and usages of trade prevailing
   in the industry in which such Person operates; and

             (b)  such Person's historical and customary practice with
   respect to such activity.

        11.10     Construction of Terms.  Any reference herein to the
   masculine or neuter shall include the masculine, the feminine and the
   neuter, and any reference herein to the singular or plural shall include
   the opposite thereof.  The parties to this Agreement acknowledge that each
   party and counsel to each party has participated in the drafting of this
   Agreement and agree that this Agreement shall not be interpreted against
   one party or the other based upon who drafted it.

        11.11     Governing Law.  This Agreement shall be controlled,
   construed and enforced in accordance with the laws of Florida applicable
   to agreements made and to be performed in that jurisdiction.

        IN WITNESS WHEREOF, the parties have duly executed this Agreement on
   the day and year first above written.

                                           SELLER:

                                           _______________________________
                                           Gordon H. Kraft

                                           SEi:

                                           SYKES ENTERPRISES, INCORPORATED

                                           By:__________________________

                                           Its:__________________________

   <PAGE>
                           SPOUSAL JOINDER AND CONSENT


        I am the spouse of Gordon H. Kraft.  To the extent that I have any
   community property interest in my spouse's shares (the "Shares") of
   DIAGSOFT, INC. (the "Company"), I hereby join in the Stock Purchase
   Agreement of even date herewith entered into between SYKES ENTERPRISES,
   INCORPORATED ("SEi") and GORDON H. KRAFT (the "Agreement"), and agree to
   be bound by its terms and conditions to the same extent as my spouse.  I
   have read the Agreement, understand its terms and conditions, and to the
   extent that I have felt it to be necessary, I have retained independent
   legal counsel to advise me concerning the legal effect of the Agreement
   and this Spousal Joinder and Consent.

        I understand and acknowledge that SEi is significantly relying on the
   validity and accuracy of this Spousal Joinder and Consent in entering into
   the Agreement.

        Executed this ____ day of ____________, 1996.

                                 Signature:     _____________________________

                                 Printed or Typed Name:   _________________

   <PAGE>
                               DISCLOSURE SCHEDULE

   Section 4.1.      Corporate Organization
   Section 4.2.      Capitalization
   Section 4.5.      Seller's Consents and Approvals; No Violations
   Section 4.6.      DiagSoft's Consents and Approvals; No Violations
   Section 4.7.      Financial Statements
   Section 4.8.      Undisclosed Liabilities
   Section 4.9.      Taxes
   Section 4.10(a).  List of Material Fixed Assets
   Section 4.10(b).  Permitted Encumbrances
   Section 4.11.     Absence of Changes
   Section 4.12.     Intellectual Property
   Section 4.13.     Leases
   Section 4.14(a).  Bank Accounts
   Section 4.14(b).  Investments
   Section 4.15.     Material Contracts and Customers
   Section 4.16.     Related Transactions
   Section 4.17.     Insurance
   Section 4.18(a).  Labor Disputes
   Section 4.18(b).  List of Employees
   Section 4.19.     Employee Benefit Plans
   Section 4.20.     Litigation
   Section 4.21.     Compliance with Laws
   Section 4.22.     Environmental Matters
   Section 4.25.     Adequacy of Assets
   Section 4.26.     Pooling of Interests
   Section 4.27.     Accounts Receivable
   Section 5.4.      SEi's Consents and Approvals; No Violations
   Section 5.5.      Litigation
   Section 5.9.      Undisclosed Liabilities
   Section 5.10.     Compliance with Laws
   Section 8.1.      Resignations of Officers and Directors


   <PAGE>
                                TABLE OF CONTENTS

                                                                         Page

   ARTICLE 1
   DEFINITIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1

   ARTICLE 2
   PURCHASE AND SALE OF SHARES . . . . . . . . . . . . . . . . . . . . . .  5

   ARTICLE 3
   DELIVERY OF PURCHASE PRICE SHARES . . . . . . . . . . . . . . . . . . .  5
        3.1  Delivery to Seller  . . . . . . . . . . . . . . . . . . . . .  5
        3.2  Delivery to Escrow Agent  . . . . . . . . . . . . . . . . . .  5

   ARTICLE 4
   REPRESENTATIONS AND WARRANTIES OF SELLER  . . . . . . . . . . . . . . .  5
        4.1  Corporate Organization  . . . . . . . . . . . . . . . . . . .  5
        4.2  Capitalization  . . . . . . . . . . . . . . . . . . . . . . .  6
        4.3  Authority . . . . . . . . . . . . . . . . . . . . . . . . . .  6
        4.4  Ownership of Shares; Title  . . . . . . . . . . . . . . . . .  7
        4.5  Seller's Consents and Approvals; No Violations  . . . . . . .  7
        4.6  DiagSoft's Consents and Approvals; No Violations  . . . . . .  7
        4.7  Financial Statements  . . . . . . . . . . . . . . . . . . . .  7
        4.8  Undisclosed Liabilities . . . . . . . . . . . . . . . . . . .  8
        4.9  Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
        4.10 Title to Properties . . . . . . . . . . . . . . . . . . . . .  9
        4.11 Absence of Changes  . . . . . . . . . . . . . . . . . . . . .  9
        4.12 Intellectual Property . . . . . . . . . . . . . . . . . . . . 11
        4.13 Leases  . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
        4.14 Bank Accounts; Investments  . . . . . . . . . . . . . . . . . 14
        4.15 Material Contracts and Customers  . . . . . . . . . . . . . . 15
        4.16 Related Transactions  . . . . . . . . . . . . . . . . . . . . 16
        4.17 Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . 17
        4.18 Labor Matters . . . . . . . . . . . . . . . . . . . . . . . . 17
        4.19 Employee Benefit Plans  . . . . . . . . . . . . . . . . . . . 18
        4.20 Litigation  . . . . . . . . . . . . . . . . . . . . . . . . . 20
        4.21 Compliance with Laws  . . . . . . . . . . . . . . . . . . . . 20
        4.22 Environmental Matters . . . . . . . . . . . . . . . . . . . . 20
        4.23 Books and Records . . . . . . . . . . . . . . . . . . . . . . 21
        4.24 Disclosures . . . . . . . . . . . . . . . . . . . . . . . . . 21
        4.25 Adequacy of Assets  . . . . . . . . . . . . . . . . . . . . . 21
        4.26 Pooling of Interests; Tax Free Reorganization . . . . . . . . 22
        4.27 Accounts Receivable . . . . . . . . . . . . . . . . . . . . . 22
        4.28 Brokers and Finders . . . . . . . . . . . . . . . . . . . . . 22
        4.29 Investment Intent; Information Disclosures  . . . . . . . . . 23
        4.30 Net Income  . . . . . . . . . . . . . . . . . . . . . . . . . 24

   ARTICLE 5
   REPRESENTATIONS AND WARRANTIES OF SEi . . . . . . . . . . . . . . . . . 24
        5.1  Corporate Organization  . . . . . . . . . . . . . . . . . . . 24
        5.2  Capitalization of SEi . . . . . . . . . . . . . . . . . . . . 24
        5.3  Authority . . . . . . . . . . . . . . . . . . . . . . . . . . 24
        5.4  SEi's Consents and Approvals; No Violations . . . . . . . . . 24
        5.5  Litigation  . . . . . . . . . . . . . . . . . . . . . . . . . 25
        5.6  Brokers and Finders . . . . . . . . . . . . . . . . . . . . . 25
        5.7  SEi Information . . . . . . . . . . . . . . . . . . . . . . . 25
        5.8  No Material Adverse Change  . . . . . . . . . . . . . . . . . 25
        5.9  Undisclosed Liabilities . . . . . . . . . . . . . . . . . . . 25
        5.10 Compliance with Laws  . . . . . . . . . . . . . . . . . . . . 25

   ARTICLE 6
   FURTHER COVENANTS AND AGREEMENTS  . . . . . . . . . . . . . . . . . . . 26
        6.1  Covenants of Seller Pending the Closing . . . . . . . . . . . 26
        6.2  Covenants of SEi Pending the Closing  . . . . . . . . . . . . 27
        6.3  Filings . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
        6.4  Effective Time of Closing and Transfer  . . . . . . . . . . . 28
        6.5  Announcement  . . . . . . . . . . . . . . . . . . . . . . . . 28
        6.6  Costs and Expenses  . . . . . . . . . . . . . . . . . . . . . 28
        6.7  Further Assurances  . . . . . . . . . . . . . . . . . . . . . 28
        6.8  Certain Agreements  . . . . . . . . . . . . . . . . . . . . . 29
        6.9  Covenant Not to Compete or Disclose Confidential
             Information . . . . . . . . . . . . . . . . . . . . . . . . . 29
        6.10 DiagSoft Employees  . . . . . . . . . . . . . . . . . . . . . 31
        6.11 Release of Seller Guaranty  . . . . . . . . . . . . . . . . . 31
        6.12 Release by Seller . . . . . . . . . . . . . . . . . . . . . . 31
        6.13 Payment of Seller Notes . . . . . . . . . . . . . . . . . . . 31

   ARTICLE 7
   TERMINATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
        7.1  Termination . . . . . . . . . . . . . . . . . . . . . . . . . 31
        7.2  Procedure and Effect of Termination . . . . . . . . . . . . . 32

   ARTICLE 8
   CONDITIONS TO SEi'S OBLIGATIONS . . . . . . . . . . . . . . . . . . . . 32
        8.1  Seller's Closing Deliveries . . . . . . . . . . . . . . . . . 32
        8.2  Representations and Warranties  . . . . . . . . . . . . . . . 33
        8.3  Performance . . . . . . . . . . . . . . . . . . . . . . . . . 34
        8.4  Legal Opinion . . . . . . . . . . . . . . . . . . . . . . . . 34
        8.5  Governmental Consents and Approvals . . . . . . . . . . . . . 34
        8.6  No Injunction or Proceeding . . . . . . . . . . . . . . . . . 34
        8.7  Employment Agreements . . . . . . . . . . . . . . . . . . . . 34
        8.8  Other Agreements  . . . . . . . . . . . . . . . . . . . . . . 34
        8.9  Escrow Agreement  . . . . . . . . . . . . . . . . . . . . . . 34

   ARTICLE 9
   CONDITIONS TO SELLER'S OBLIGATIONS  . . . . . . . . . . . . . . . . . . 34
        9.1  Delivery of Purchase Price Shares . . . . . . . . . . . . . . 34
        9.2  SEi's Closing Deliveries  . . . . . . . . . . . . . . . . . . 35
        9.3  Representations and Warranties True . . . . . . . . . . . . . 35
        9.4  Performance . . . . . . . . . . . . . . . . . . . . . . . . . 35
        9.5  Legal Opinion . . . . . . . . . . . . . . . . . . . . . . . . 35
        9.6  Governmental Consents and Approvals . . . . . . . . . . . . . 35
        9.7  No Injunction or Proceeding . . . . . . . . . . . . . . . . . 35

   ARTICLE 10
   INDEMNIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
        10.1 Indemnification by Seller . . . . . . . . . . . . . . . . . . 36
        10.2 Indemnification by SEi  . . . . . . . . . . . . . . . . . . . 36
        10.3 Survival of Representations . . . . . . . . . . . . . . . . . 37
        10.4 Indemnification Claims Procedures . . . . . . . . . . . . . . 37
        10.5 Right of Set-Off  . . . . . . . . . . . . . . . . . . . . . . 38
        10.6 Limitations on Liability  . . . . . . . . . . . . . . . . . . 38

   ARTICLE 11
   MISCELLANEOUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
        11.1 Dispute Resolution  . . . . . . . . . . . . . . . . . . . . . 39
             (a)  Arbitration  . . . . . . . . . . . . . . . . . . . . . . 39
             (b)  Arbitration  . . . . . . . . . . . . . . . . . . . . . . 39
             (c)  Procedures; No Appeal  . . . . . . . . . . . . . . . . . 39
             (d)  Authority  . . . . . . . . . . . . . . . . . . . . . . . 39
             (e)  Entry of Judgment  . . . . . . . . . . . . . . . . . . . 39
             (f)  Confidentiality  . . . . . . . . . . . . . . . . . . . . 39
             (g)  Continued Performance  . . . . . . . . . . . . . . . . . 39
             (h)  Tolling  . . . . . . . . . . . . . . . . . . . . . . . . 40
        11.2 Entire Understanding, Waiver, Etc.  . . . . . . . . . . . . . 40
        11.3 Severability  . . . . . . . . . . . . . . . . . . . . . . . . 40
        11.4 Captions  . . . . . . . . . . . . . . . . . . . . . . . . . . 40
        11.5 Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
        11.6 Successors and Assigns  . . . . . . . . . . . . . . . . . . . 41
        11.7 Parties in Interest . . . . . . . . . . . . . . . . . . . . . 41
        11.8 Counterparts  . . . . . . . . . . . . . . . . . . . . . . . . 41
        11.9 Definition of . . . . . . . . . . . . . . . . . . . . . . . . 41
        11.10 Construction of Terms  . . . . . . . . . . . . . . . . . . . 41
        11.11 Governing Law  . . . . . . . . . . . . . . . . . . . . . . . 42

   <PAGE>
   EXHIBITS

        Exhibit A      Form of Escrow Agreement
        Exhibit B      Form of Registration Rights Agreement
        Exhibit C      Form of Consulting and Non-Competition Agreement



                                                                 EXHIBIT 99.1

                                  NEWS RELEASE


                         SYKES ENTERPRISES, INCORPORATED
                        AGREES TO PURCHASE DIAGSOFT, INC.

          Advanced Technology Acquisition Will Boost Sykes' Ability to
             Provide Computer Support Over Phone or Through Internet


   TAMPA, FL -- September 3, 1996 (NASDAQ:SYKE) -- Sykes Enterprises,
   Incorporated (SEi), a diverse information technology company providing a
   variety of computer-related outsourcing services, announced today that it
   has purchased DiagSoft, Inc., of Scotts Valley, California, in exchange
   for 675,000 shares of SEi common stock.  SEi intends to account for the
   acquisition as a pooling of interest, which will accrete to SEi
   shareholders in 1996.

   DiagSoft was founded in 1987 and currently distributes products throughout
   much of Europe, Australia, Canada, Africa, the Far East and the United
   States.  These products are marketed worldwide through multiple channels,
   including distributors, dealers, VAR's systems integrators and OEMs. 
   Today, DiagSoft products address the needs of users in every major
   operating system, including PC-DOS, MS-DOS, Windows 3.1, Windows 95, IBM
   OS/2 Warp and Apple Macintosh MAC/OS.

   "Combining DiagSoft's state-of-the-art technology with SEi's advanced
   systems, custom-built high-tech facilities and expert customer support
   technicians, we believe will result in a support capability unparalleled
   in the computer industry today," said John H. Sykes, SEi's president and
   CEO.

   "It will enable us to provide support more effectively and on a lower cost
   basis to current markets, and to enter many markets where we currently do
   not provide service," Sykes said.  "The result will almost certainly be a
   significant cost savings to SEi's customers -- computer manufacturers and
   software publishers -- through our ability to reduce the number of
   returned products, as well as provide a quantum leap in the level of
   support we can provide to the computer end-user."

   According to Jon Gordon, president of DiagSoft, "DiagSoft is a provider of
   diagnostic tools used by on-site computer support personnel and end users. 
   DiagSoft has also always been a major player in quality control and
   testing at the manufacturing level."

   "Now, working within the SEi support system, our products can bring a
   whole new level of on-line and Internet support to the business computer
   user.  Most exciting, we can now for the first time be in a position to
   provide computer support in a multi-vendor environment directly to
   millions of home computer users -- the largest marketplace in the world
   for our combined services."

   SEi, a diverse information technology company, with more than 2,500
   employees, provides a variety of computer-related outsourcing services to
   Fortune 500 firms.  SEi's business includes third party hardware and
   software technical support, help desk services, systems consulting,
   documentation development and foreign language localization.  More
   information about SEi can be accessed on the company's home page on the
   World Wide Web at www.sykes.com.



                                                       Contact:  Marcia Quinn
                                                                 813/274-1000



                                                                 EXHIBIT 99.2


                          REGISTRATION RIGHTS AGREEMENT

        THIS REGISTRATION RIGHTS AGREEMENT (this "Agreement") dated as of
   August __, 1996, is entered into by and between SYKES ENTERPRISES,
   INCORPORATED, a Florida corporation (the "Company"), and GORDON H. KRAFT,
   an individual residing in Florida (the "Stockholder").

        WHEREAS, this Agreement is made in connection with the sale by the
   Stockholder to the Company of all the outstanding shares (the "Shares") of
   the common stock of DiagSoft, Inc., a California corporation ("DiagSoft"),
   pursuant to the Stock Purchase Agreement dated August 30, 1996 between the
   Company and the Stockholder (the "Purchase Agreement").

        WHEREAS, in order to induce the Stockholder to enter into the
   Purchase Agreement, the Company has agreed to provide to the Stockholder
   the registration rights set forth in this Agreement.

        WHEREAS, the execution and delivery of this Agreement is a condition
   to the sale of the Shares to the Company.

        NOW, THEREFORE, in consideration of the premises and the mutual
   promises herein contained, and for other good and valuable consideration,
   the receipt and adequacy of which are hereby acknowledged, the parties
   hereto agree as follows:

        1.   Definitions.

        Common Stock:  The common stock, par value $.01 per share, of the
   Company.

        Holder: The Stockholder, so long as such Stockholder owns any
   Registrable Securities, and any of such Stockholder's permitted successors
   and assigns who acquire rights in accordance with this Agreement with
   respect to Registrable Securities directly or indirectly from such
   Stockholder, or from such other successor and assign, and who agree in
   writing, in form and substance satisfactory to the Company, to be bound
   hereby.

        Registration Expenses:  Any and all reasonable expenses actually
   incurred incident to performance of or compliance with this Agreement
   other than underwriting discounts and commissions and transfer taxes, if
   any, but including up to $5,000 in the aggregate of the legal expenses of
   the Holder, incurred with respect to the Registrable Securities.

        Registrable Securities: All or part of the Common Stock issued to the
   Stockholder pursuant to the Purchase Agreement, and any additional shares
   issued in respect of such Common Stock, by way of stock splits, stock
   dividends or otherwise; provided, however, that specific shares of  Common
   Stock shall not be Registrable Securities if and to the extent that (i) a
   Registration Statement with respect to such Common Stock shall have been
   declared effective under the Securities Act and such shares of Common
   Stock shall have been disposed of in accordance with such Registration
   Statement, (ii) such shares of Common Stock shall have been distributed to
   the public in accordance with Rule 144 (or any successor provision)
   promulgated under the Securities Act, or (iii) such shares of Common Stock
   shall have been otherwise transferred in accordance with the provisions of
   this Agreement and the Purchase Agreement, and new certificates for them
   not bearing a legend restricting further transfer shall have been
   delivered by the Company.

        Registration Statement:  Any registration statement of the Company
   filed with the SEC which provides for the registration for sale or other
   transfer of the Registrable Securities (in whole or in part), including
   the prospectus included therein, all amendments and any supplements to
   such Registration Statement, including post-effective amendments, all
   exhibits and all material incorporated by reference in such Registration
   Statement.

        SEC:  The United States Securities and Exchange Commission.

        Securities Act:  The Securities Act of 1933, as amended from time to
   time, or any successor statute, and the rules and regulations of the SEC
   thereunder, all as in effect at the time.

        2.   Registration under the Securities Act.

             (a)  Registration on Demand.

                  (i)  Request for Registration.  At any time during the
   period beginning on the business day following the date of issuance of
   Registrable Securities pursuant to the Purchase Agreement (such date of
   issuance, the "Closing Date") and ending on April 1, 1998, and subject to
   Sections 2(c) and 2(d), the Holder or Holders of a majority of the
   Registrable Securities then outstanding may request by written notice to
   the Company that the Company effect the registration under the Securities
   Act of up to fifty percent (50%) of the Registrable Securities (a "Demand
   Registration"); provided, however that the Company shall not be required
   to effect a Demand Registration under this Section 2(a):

                       (A)  after the Company has delivered a Piggyback
   Notice pursuant to Section 2(b) and for so long as such Piggyback
   Registration is pending; provided, that such Piggyback Notice is delivered
   prior to receipt by the Company of the notice requesting a Demand
   Registration;

                       (B)  for Registrable Securities owned by any Holder
   that did not, by delivery of the requisite notice, exercise its right to
   register any Registrable Securities in a Piggyback Registration when so
   offered by the Company under Section 2(b); 

                       (C)  if the Demand Registration covers Registrable
   Securities with an aggregate market value of less than $ 250,000 or which
   represent less than twenty-five percent (25%) of the Registrable
   Securities; provided, that the twenty-five percent (25%) limitation shall
   not apply in the event that the Demand Registration is subsequent to a
   Piggyback Registration in which the number of Registrable Securities
   requested to be registered by the Holder or Holders was adjusted pursuant
   to Section 2(c) of this Agreement.

                       (D)  if the Demand Registration would result in more
   than fifty percent (50%) of the Common Stock issued to Stockholder
   pursuant to the Purchase Agreement being registered hereunder.

   The notice requesting a Demand Registration shall specify the method of
   distribution of the Registrable Securities to be covered.  Upon receipt of
   such notice, the Company will promptly give written notice of such
   requested registration ( a "Section 2(a) Notice") to any and all other
   Holders who hold of record any Registrable Securities and thereupon will
   file a Registration Statement in form and scope sufficient to permit under
   the Securities Act, and any other applicable law and regulations, the
   Registrable Securities to be registered in accordance with the methods of
   distribution specified in such requests (the "Demand Registration
   Statement").  The Company shall use its best efforts to have the Demand
   Registration Statement declared effective as promptly as practicable (but
   in no event later than 90 days after such request) and to keep the Demand
   Registration Statement continuously effective for a period of at least one
   (1) year following the date on which the Demand Registration Statement is
   declared effective or, if shorter, until such time as all the Registrable
   Securities covered by the Demand Registration Statement have been sold
   pursuant thereto.  Notwithstanding the provisions of the preceding
   sentence, if a request for Demand Registration pursuant to this Section
   2(a) is received by the Company on or before the second (2nd) business day
   following the Closing Date, the Company will file a Demand Registration
   Statement with the SEC, and will use its reasonable best efforts to have
   such Demand Registration Statement declared effective on or before the
   sixty-second (62nd) day following the Closing Date, or, if the filing date
   is postponed pursuant to this Section, within 45 days after filing.
   Subject to Section 2(d), the Demand Registration Statement shall provide
   for the registration under the Securities Act of:

                       (E)  the Registrable Securities which the Company has
   been so requested to register by such Holder or Holders, and

                       (F)  all other Registrable Securities which the
   Company has been requested to register by any other Holders of Registrable
   Securities by written request (specifying the intended method of
   distribution thereof) given to the Company within 15 days after the giving
   of the Section 2(a) Notice.

   The Company may postpone filing a Demand Registration Statement under this
   Section 2(a) for a reasonable period (not in excess of 60 days) if in its
   reasonable judgment such filing would require the disclosure of material
   information that the Company has a bona fide business purpose for
   preserving as confidential.  The Company shall be obligated to effect a
   Demand Registration pursuant to this Section 2(a) only once.

                  (ii) Registration Statement Form.  Registrations under this
   Section 2(a) shall be on such appropriate registration forms of the SEC as
   shall be selected by the Company, be reasonably acceptable to the Holder
   or Holders who are the registered holders of at least a majority of the
   Registrable Securities to be registered pursuant to this Section 2(a) and
   permit the disposition of Registrable Securities in accordance with the
   intended method or methods of disposition specified in the requests for
   registration relating thereto.

                  (iii)     Expenses.  The Company shall pay all Registration
   Expenses in connection with the registration pursuant to this Section 2(a)
   and the Holder or Holders requesting registration pursuant to this Section
   2(a) shall pay all underwriting discounts and commissions, any transfer
   taxes and any expenses of counsel for any Holder or Holders not expressly
   included in Registration Expenses relating to the sale or disposition of
   such Holder's Registrable Securities pursuant to such Registration
   Statement.

                  (iv) Effective Registration Statement.  A registration
   requested pursuant to Section 2(a) hereof will not be deemed to have been
   effected unless it has been declared effective by the SEC and not less
   than eighty-five percent (85%) of the Registrable Securities covered
   thereby are sold in accordance with the terms and conditions set forth
   therein; provided, however, that if, after it has been declared effective,
   the offering of Registrable Securities pursuant to such registration is
   interfered with by a stop order, injunction or other order or requirement
   of the SEC or any other governmental agency or court, such registration
   will be deemed not to have become effective or to have been effected.  

                  (v)  Selection of Underwriter.  If any of the Registrable
   Securities covered by the Demand Registration are to be sold in an
   underwritten offering, the Company shall select the underwriter or
   underwriters.  The Company and the Holders will take all reasonable steps
   to cooperate with the underwriter or underwriters so selected to conduct
   the offering in a manner customary for such underwritten offering,
   including without limitation entering into an underwriting agreement with
   such underwriters.

             (b)  Piggyback Registrations.

                  (i)  Right to Piggyback.  Subject to Sections 2(c) and 2(d)
   hereof, if at any time prior to August 1, 1999 the Company proposes to
   file a Registration Statement under the Securities Act with respect to any
   offering of the Common Stock by the Company for its own account and/or on
   behalf of any of its security holders (other than (i) a registration on
   Form S-8 or S-4 or any successor form, (ii) a registration relating to a
   transaction subject to Rule 145 under the Securities Act, or (iii) any
   registration of securities as it relates to an offering and sale to
   management of the Company pursuant to any employee stock plan or other
   employee benefit plan arrangement) then, as soon as practicable (but in no
   event less than twenty (20) days prior to the proposed date of filing such
   Registration Statement), the Company shall give written notice of such
   proposed filing to the Holders (the "Piggyback Notice"), which Piggyback
   Notice shall offer the Holders the opportunity to register such number of
   Registrable Securities as the Holders may request (a "Piggyback
   Registration").  Subject to subsection 2(d), the Company shall include in
   such Registration Statement all Registrable Securities requested within
   fifteen (15) days after the receipt of the Piggyback Notice (which request
   shall specify the Registrable Securities intended to be disposed of by the
   Holders to be included in the registration for such offering pursuant to a
   Piggyback Registration), provided, however, that prior to September 1,
   1997, the Company shall not be required to include in the Registration
   Statement any shares subject to such request to the extent that inclusion
   would result in more than fifty percent (50%) of the Common Stock issued
   to Stockholder pursuant to the Purchase Agreement being registered
   hereunder; and provided further, that if, at any time after giving the
   Piggyback Notice and prior to the effective date of the Registration
   Statement filed in connection with such registration, the Company shall
   determine for any reason not to register or to delay registration of such
   Common Stock, the Company may, at its election, give written notice of
   such determination to the Holder of Registrable Securities and, thereupon,
   (i) in the case of a determination not to register, shall be relieved of
   its obligation to register any Registrable Securities in connection with
   such registration (but not from its obligation to pay the Registration
   Expenses in connection therewith), and (ii) in the case of a determination
   to delay registering, shall be permitted to delay registering any
   Registrable Securities, for the same period as the delay in registering
   such Common Stock; provided, that if such delay results in the
   Registration Statement not being filed within 120 days following the
   Piggyback Notice, then such Piggyback Registration shall not be deemed
   "pending" for purposes of Section 2(a)(i)(A) until such Registration
   Statement is filed.

                  (ii) Piggyback Expenses.  The Registration Expenses of the
   Holders of Registrable Securities will be paid by the Company in a
   Piggyback Registration.  Underwriting discounts and commissions and
   transfer taxes, if any, incurred with respect to the Registrable
   Securities shall be borne by the Holders.

             (c)  Underwriter's Cutback.  Notwithstanding Sections 2(a) and
   2(b), if a Demand Registration or a Piggyback Registration is an
   underwritten offering being made on behalf of the Company, and the
   managing underwriter or underwriters advise the Company in writing that in
   their opinion the number of shares of Common Stock requested to be
   included in such registration exceeds the number which can be sold in such
   offering or would be reasonably likely to adversely affect the price or
   distribution of the Common Stock offered in such offering or the timing
   thereof, then the shares of Common Stock to be included in such
   registration shall be the number of shares of Common Stock, adjusted on a
   pro rata basis, that, in the opinion of such underwriter or underwriters,
   can be sold without an adverse effect on the price, timing or distribution
   of the Common Stock to be included.

             (d)  Registration Not Required.  Notwithstanding Sections 2(a)
   and 2(b), in the event the Holder or Holders request that any of the
   Registrable Securities covered by this Agreement be sold in an
   underwritten offering or otherwise request registration pursuant to this
   Agreement, the Company shall not be required to take the action required
   or contemplated herein to accommodate or permit such underwritten offering
   or other registration of the shares subject to the request if either the
   Company or other Holders have received, and provided to the other parties
   hereto, an opinion of counsel knowledgeable in Securities Act matters to
   the effect that all of such Registrable Securities may immediately be sold
   by such Holders under Rule 144 during any ninety (90) day period without
   registration under the Securities Act and applicable state securities
   laws.

        3.   Hold-Back Agreements.

             (a)  Restrictions on Public Sale by the Holders.  In the event
   Registrable Securities are covered by a Registration Statement filed
   pursuant to Section 2 of this Agreement, the Holders agree not to effect
   any public sale or distribution of Common Stock, including a sale pursuant
   to Rule 144 under the Securities Act, during the 15-day period prior to,
   and during the 90-day period beginning on, the effective date of such
   Registration Statement (except pursuant to such Registration Statement),
   if, and then only to the extent, so requested in writing by the Company,
   in the case of a non-underwritten public offering, or by the managing
   underwriter or underwriters, in the case of an underwritten offering.

             (b)  Restrictions on Public Sale by the Company.  The Company
   agrees not to effect any public sale or distribution of or purchase any
   Common Stock (other than any such sale or distribution of such Common
   Stock in connection with any transaction subject to Rule 145 under the
   Securities Act or in connection with offers and sales to employees under
   employee benefit plans) during the 15-day period prior to, and during the
   90-day period beginning on, the effective date of any Registration
   Statement filed pursuant to Section 2 hereof.

        4.   Registration Procedures.  In connection with the Company's
   obligations under Section 2 hereof, the Company shall use it best efforts
   to effect or cause to be effected the registration of the Registrable
   Securities under the Securities Act to permit offers and sales in
   accordance with the intended method or methods of distribution thereof. 
   The Company may require the Holders to use their best efforts to furnish
   to the Company such information regarding the distribution of the
   Registrable Securities as the Company may from time to time reasonably
   request in writing.  

        5.   Indemnification.  

             (a)  The Company agrees to indemnify, to the extent permitted by
   law, each Holder of Registrable Securities, its officers and directors and
   each person or entity who controls such Holder (within the meaning of the
   Securities Act) against all losses, claims, damages, liabilities and
   expenses caused by any untrue or alleged untrue statement of material fact
   contained in any registration statement, prospectus or preliminary
   prospectus or any amendment thereof or supplement thereto or any omission
   or alleged omission of a material fact required to be stated therein or
   necessary to make the statements therein not misleading, (in the case of a
   prospectus, always in light of the circumstances under which the
   statements are made) except insofar as the same are caused by or contained
   in any information furnished in writing to the Company by such Holder or
   its affiliate expressly for use therein or by such Holder's failure to
   deliver a copy of the registration statement or prospectus or any
   amendments or supplements thereto after the Company has furnished such
   holder with a sufficient number of copies of the same.  In connection with
   an underwritten offering, the Company will indemnify such underwriters,
   their officers and directors and each person or entity who controls such
   underwriters (within the meaning of the Securities Act) to the same extent
   as provided above with respect to the indemnification of the Holders of
   Registrable Securities.

             (b)  In connection with any registration statement in which a
   Holder of Registrable Securities is participating, each such Holder will
   furnish to the Company in writing such information and affidavits as the
   Company reasonably requests for use in connection with any such
   registration statement or prospectus and, to the extent permitted by law,
   will indemnify the Company, its directors and officers and each person or
   entity and entity who controls the Company (within the meaning of the
   Securities Act) against any losses, claims, damages, liabilities and
   expenses resulting from any untrue or alleged untrue statement of material
   fact contained in the registration statement, prospectus or preliminary
   prospectus or any amendment thereof or supplement thereto or any omission
   or alleged omission of a material fact required to be stated therein or
   necessary to make the statements therein not misleading, (in the case of a
   prospectus, always in light of the circumstances under which the
   statements are made) but only to the extent that such untrue statement or
   omission is contained in any information or affidavit so furnished in
   writing by such Holder or its affiliate; provided that the obligation to
   indemnify will be several, not joint and several, among such Holders of
   Registrable Securities and the liability of each such Holder of
   Registrable Securities will be in proportion to and limited to the net
   amount received by such Holder from the sale of Registrable Securities
   pursuant to such registration statement.

             (c)  Any person or entity entitled to indemnification hereunder
   will (i) give prompt written notice to the indemnifying party of any claim
   with respect to which it seeks indemnification; provided, however, that
   failure to give such notice will not prejudice such person's or entity's
   right to indemnification from the indemnifying party, except as to any
   losses suffered by such person or entity which are attributable to such
   person's or entity's failure to promptly give such notice to such
   indemnifying party and (ii) unless in such indemnified party's reasonable
   judgment a conflict of interest between such indemnified and indemnifying
   parties may exist with respect to such claim, permit such indemnifying
   party to assume the defense of such claim with counsel reasonably
   satisfactory to the indemnified party.  The indemnifying party will not be
   subject to any liability for any settlement made by the indemnified party
   without its consent (but such consent will not be unreasonably withheld). 
   An indemnifying party who is not entitled to, or elects not to, assume the
   defense of a claim will not be obligated to pay the fees and expenses of
   more than one counsel for all parties indemnified by such indemnifying
   party with respect to such claim, unless in the reasonable judgment of any
   indemnified party a conflict of interest may exist between such
   indemnified party and any other of such indemnified parties with respect
   to such claim.

             (d)  The indemnification provided for under this Agreement will
   remain in full force and effect regardless of any investigation made by or
   on behalf of the indemnified party or any officer, director or controlling
   person or entity of such indemnified party and will survive the transfer
   of securities and the termination of this Agreement.  The Company also
   agrees to make such provisions as are reasonably requested by any
   indemnified party for contribution to such party in the event the
   Company's indemnification is unavailable or unenforceable for any reason.

        6.   Miscellaneous.

             (a)  No Inconsistent Agreements.  The Company has not entered
   into and will not on or after the date of this Agreement enter into any
   agreement with respect to the Common Stock which is inconsistent with the
   rights granted in this Agreement to the Stockholder or otherwise conflicts
   with the provisions hereof.  

             (b)  Amendments and Waivers.  The provisions of this Agreement,
   including the provisions of this sentence, may not be amended, modified or
   supplemented, and waivers or consents to departures from the provisions
   hereof may not be given, unless the Company has obtained the written
   consent to such amendment, modification, or supplement or waiver or
   consents to the departure of the Holders.  

             (c)  Notices.  All notices and other communications provided for
   or permitted under this Agreement shall be in writing and given by
   personal delivery, or, if mailed, by certified first-class mail, postage
   prepaid, or by telex or telecopier with transmission confirmed by
   telephone:

                  (i)  if to the Holders, at the address set forth in the
   Purchase Agreement, or at the most current address given by the Holders to
   the Company by means of a notice given in accordance with the provisions
   of this Section 6(c).  

                  (ii) if to the Company, at the address set forth in the
   Purchase Agreement, or at the most current address given by the Company to
   the Stockholder by means of a notice given in accordance with the
   provisions of this Section 6(c).  

             (d)  Counterparts.  This Agreement may be executed in any number
   of counterparts and by the parties hereto in separate counterparts, each
   of which when so executed shall be deemed to be an original and all of
   which taken together shall constitute one and the same agreement.  

             (e)  Headings.  The headings in this Agreement are for
   convenience of reference only and shall not limit or otherwise affect the
   meaning hereof. 

             (f)  Governing Law.  This Agreement shall be governed by and
   construed in accordance with the internal laws of the State of Florida. 

             (g)  Dispute Resolution.  Any dispute arising under this
   Agreement shall be resolved by arbitration in Tampa, Florida, consistent
   with the provisions of Section 11 of the Purchase Agreement. 

             (h)  Severability.  In the event that any one or more of the
   provisions contained herein, or the application thereof in any
   circumstance, is held invalid, illegal or unenforceable, the validity,
   legality and enforceability of any such provision in every other respect
   and of the remaining provisions contained herein shall not be affected or
   impaired thereby. 

             (i)  Successors and Assigns.  All covenants and agreements in
   this Agreement by or on behalf of any of the parties hereto will bind and
   inure to the benefit of the respective permitted successors and assigns of
   the parties hereto whether so expressed or not.  In addition, whether or
   not any express assignment has been made, the provisions of this Agreement
   which are for the benefit of purchasers or other permitted holders of
   Registrable Securities are also for the benefit of, and enforceable by,
   any subsequent permitted Holder of Registrable Securities.  The
   registration rights of the Holders under this Agreement may be transferred
   to any transferee who lawfully acquires at least fifteen thousand (15,000)
   shares of the Registrable Securities; provided, however, that the Company
   is given written notice by the Holder at the time of such transfer stating
   the name and address of the transferee and identifying the securities with
   respect to which the rights under this Agreement are being assigned; and
   provided further, that such transferee is a person who is reasonably
   satisfactory to the Company and executes an agreement in writing agreeing
   to be bound by the provisions of this Agreement. 

   IN WITNESS WHEREOF, the parties have executed this Agreement as of the
   date first above written.

                            SYKES ENTERPRISES, INCORPORATED

                            By:  _____________________________________
                            Title: __________________________________


                            STOCKHOLDER

                            ___________________________________________
                            Gordon H. Kraft



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