SYKES ENTERPRISES INC
S-3, 1997-10-23
COMPUTER INTEGRATED SYSTEMS DESIGN
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<PAGE>   1
    As filed with the Securities and Exchange Commission on October 23, 1997
                                               Registration No. 333-____________

                       SECURITIES AND EXCHANGE COMMISSION
                                    FORM S-3
             REGISTRATION STATEMENT UNDER THE SECURITIES ACT OF 1933

                         SYKES ENTERPRISES, INCORPORATED
             (Exact name of registrant as specified in its charter)

                 Florida                                  56-1383460
- ---------------------------------------   --------------------------------------
     (State or other jurisdiction          (I.R.S. Employer Identification No.)
   of incorporation or organization)



           100 North Tampa Street, Suite 3900, Tampa, Florida 33602,
                           Telephone: (813) 274-1000
    (Address, including zip code, and telephone number, including area code,
                  of registrant's principal executive offices)

                                SCOTT J. BENDERT
             Vice President, Treasurer, and Chief Financial Officer
                         Sykes Enterprises, Incorporated
            100 North Tampa Street, Suite 3900, Tampa, Florida 33602,
                           Telephone: (813) 274-1000
 (Name, address, including zip code, and telephone number, including area code,
                              of agent for service)

                                    COPY TO:
                             MARTIN A. TRABER, ESQ.
                                 Foley & Lardner
            100 North Tampa Street, Suite 2700, Tampa, Florida 33602,
                            Telephone: (813) 229-2300

  Approximate date of commencement of proposed sale to the public: As soon as
        practicable after this registration statement becomes effective.

If the only securities being registered on this Form are being offered pursuant
to dividend or interest reinvestment plans, please check the following box. [ ]

If any of the securities being registered on this Form are to be offered on a
delayed or continuous basis pursuant to Rule 415 under the Securities Act of
1933, other than securities offered only in connection with dividend or interest
reinvestment plans, check the following box. [X]

If this Form is filed to register additional securities for an offering pursuant
to Rule 462(b) under the Securities Act, please check the following box and list
the Securities Act registration statement number of the earlier effective
registration statement for the same offering. [ ] _____________

If this Form is a post-effective amendment filed pursuant to Rule 462(c) under
the Securities Act, check the following box and list the Securities Act
registration statement number of the earlier effective registration statement
for the same offering. [ ] _____________

If delivery of the prospectus is expected to be made pursuant to Rule 434,
please check the following box. [ ]

The registrant hereby amends this registration statement on such date or dates
as may be necessary to delay its effective date until the registrant shall file
a further amendment which specifically states that this registration statement
shall thereafter become effective in accordance with Section 8(a) of the
Securities Act of 1933 or until the registration statement shall become
effective on such date as the Commission, acting pursuant to said Section 8(a),
may determine.

<TABLE>
<CAPTION>
                                    CALCULATION OF REGISTRATION FEE
========================================================================================================
                                                    Proposed           Proposed
                                                     Maximum           Maximum
    Title of Each Class of        Amount to be    Offering Price       Aggregate           Amount of
 Securities to be Registered       Registered      Per Share(1)      Offering Price    Registration Fee
- --------------------------------------------------------------------------------------------------------
<S>                               <C>             <C>                <C>               <C>
Common Stock, $.01 par value         375,000          $25.00           $9,375,000           $2,841
========================================================================================================
</TABLE>


(1) Estimated pursuant to Rule 457(c) solely for the purpose of calculating the
registration fee. The proposed maximum offering price per share and the proposed
maximum aggregate offering price are based on the average of the high and low
sale prices on October 20, 1997, of the Registrant's Common Stock as reported on
the Nasdaq National Market.
<PAGE>   2
PROSPECTUS
                                                           Subject to completion
                                                              October 23, 1997

INFORMATION CONTAINED HEREIN IS SUBJECT TO COMPLETION OR AMENDMENT. A
REGISTRATION STATEMENT RELATING TO THESE SECURITIES HAS BEEN FILED WITH THE
SECURITIES AND EXCHANGE COMMISSION. THESE SECURITIES MAY NOT BE SOLD NOR MAY
OFFERS TO BUY BE ACCEPTED PRIOR TO THE TIME THE REGISTRATION STATEMENT BECOMES
EFFECTIVE. THIS PROSPECTUS SHALL NOT CONSTITUTE AN OFFER TO SELL OR THE
SOLICITATION OF AN OFFER TO BUY NOR SHALL THERE BE ANY SALE OF THESE SECURITIES
IN ANY STATE IN WHICH SUCH OFFER, SOLICITATION OR SALE WOULD BE UNLAWFUL PRIOR
TO REGISTRATION OR QUALIFICATION UNDER THE SECURITIES LAWS OF ANY SUCH STATE.



                        SYKES ENTERPRISES, INCORPORATED

                                 375,000 SHARES
                          COMMON STOCK, $.01 PAR VALUE





         This Prospectus relates to shares of Common Stock of Sykes Enterprises,
Incorporated ("Sykes" or the "Company") which may be offered for sale from time
to time for the account of certain stockholders of the Company (the "Selling
Stockholders"). Shares may be offered until June 15, 1998 [one year after the
date of issuance of the shares subject to this Prospectus] for the account of
the Selling Stockholders. See "The Offering." The Company will not receive any
proceeds from the sale of Common Stock by the Selling Stockholders. The
Company's Common Stock is traded on the Nasdaq National Market under the symbol
"SYKE." On October ___, 1997, the last reported sale price of the Common Stock
was $______ per share.

                      ------------------------------------

         The distribution of shares of Common Stock by the Selling Stockholders
may be effected from time to time in one or more transactions (which may involve
block transactions) in the over-the-counter market, on the Nasdaq National
Market, or on any exchange on which the Common Stock may then be listed in
negotiated transactions, through the writing of options on shares (whether such
options are listed on an options exchange or otherwise), or a combination of
such methods of sale, at market prices prevailing at the time of sale, at prices
related to such prevailing market prices, or at negotiated prices. The Selling
Stockholders may effect such transactions by selling shares to or through
broker-dealers, and such broker-dealers may receive compensation in the form of
underwriting discounts, concessions or commissions from the Selling Stockholders
and/or purchasers of shares for whom they may act as agent (which compensation
may be in excess of customary commissions). The Selling Stockholders also may
pledge shares as collateral for margin accounts and such shares could be resold
pursuant to the terms of such accounts.

         All expenses of the registration of the Common Stock covered by this
Prospectus will be borne by the Company pursuant to preexisting agreements,
except that the Company will not pay (i) any Selling Stockholder's underwriting
discounts or selling commissions, or (ii) fees and expenses of any Selling
Stockholder's counsel.

         SEE "RISK FACTORS" AT PAGE 4 FOR A DISCUSSION OF CERTAIN RISK FACTORS
THAT SHOULD BE CONSIDERED BY PROSPECTIVE INVESTORS.

                      ------------------------------------

         THESE SECURITIES HAVE NOT BEEN APPROVED OR DISAPPROVED BY THE
SECURITIES AND EXCHANGE COMMISSION OR ANY STATE SECURITIES COMMISSION NOR HAS
THE SECURITIES AND EXCHANGE COMMISSION OR ANY STATE SECURITIES COMMISSION PASSED
UPON THE ACCURACY OR ADEQUACY OF THIS PROSPECTUS. ANY REPRESENTATION TO THE
CONTRARY IS A CRIMINAL OFFENSE.



               THE DATE OF THIS PROSPECTUS IS [OCTOBER __], 1997.
<PAGE>   3
                              AVAILABLE INFORMATION

         The Company is subject to the informational requirements of the
Securities Exchange Act of 1934, as amended (the "Exchange Act"), and, in
accordance therewith, files reports, proxy statements and other information with
the Securities and Exchange Commission (the "Commission"). The reports, proxy
statements and other information filed by the Company with the Commission may be
inspected and copied at the public reference facilities maintained by the
Commission at 450 Fifth Street, N.W., Washington, D.C. 20549, and at the
Commission's Regional Offices at the Northwestern Atrium Center, 500 West
Madison Street, Suite 1400, Chicago, Illinois 60661 and at 7 World Trade Center,
13th Floor, New York, New York 10048. Copies of such material may also be
obtained from the Public Reference Section of the Commission at Washington,
D.C., at prescribed rates. In addition, the Company's Common Stock is quoted on
the Nasdaq National Market of The Nasdaq Stock Market (the "Nasdaq National
Market") and reports, proxy statements and other information filed by the
Company with the Nasdaq National Market may be inspected at the offices of The
Nasdaq Stock Market, 1735 K Street, N.W., Washington, D.C. 20006-1500.

         In addition, the Commission maintains a web site that contains reports,
proxy and information statements and other information regarding registrants
that file electronically with the Commission. The address of such web site is
http://www.sec.gov.

         This Prospectus does not contain all the information set forth in the
Registration Statement and exhibits thereto which the Company has filed with the
Commission under the Securities Act of 1933, as amended, to which reference is
hereby made.


                                INCORPORATION OF
                         CERTAIN DOCUMENTS BY REFERENCE

         The following documents filed by the Company with the Commission
pursuant to the Exchange Act are hereby incorporated by reference in this
Prospectus:

         (1)      The Company's Annual Report on Form 10-K for the year ended
                  December 31, 1996;

         (2)      The Company's Quarterly Report on Form 10-Q for the quarter
                  ended March 31, 1997;

         (3)      The Company's Quarterly Report on Form 10-Q for the quarter
                  ended June 29, 1997; and

         (4)      The Company's Current Report on Form 8-K, dated June 16, 1997
                  filed October 20, 1997.

         All reports and other documents filed by the Company pursuant to
Sections 13(a), 13(c), 14 and 15(d) of the Exchange Act after the date of this
Prospectus and prior to the termination of this offering shall be deemed to be
incorporated by reference into this Prospectus and shall be deemed to be a part
hereof from the respective dates of filing of such reports and other documents.
Any statement contained in a document incorporated or deemed to be incorporated
by reference herein shall be deemed to be modified or superseded for all
purposes to the extent that a statement contained in this Prospectus or in any
other subsequently filed document that is also incorporated by reference herein
modifies or supersedes such statement. Any such statement so modified or
superseded shall not be deemed, except as so modified or superseded, to
constitute a part of this Prospectus.

         The Company will furnish without charge to each person to whom this
Prospectus is delivered, upon written or oral request, a copy of any and all
documents incorporated by reference in this Prospectus (other than exhibits to
such documents unless such exhibits are incorporated by reference therein).
Requests for such copies should be directed to Sykes Enterprises, Incorporated,
100 North Tampa Street, Suite 3900, Tampa, Florida 33602, Attention: Scott J.
Bendert, Vice President, Treasurer, and Chief Financial Officer, Telephone (813)
274-1000.


                                        2
<PAGE>   4
                                  THE OFFERING

         Up to 375,000 shares may be offered from time to time for the account
of the Selling Stockholders until June 15, 1998. See "Selling Stockholders." The
Company will not receive any proceeds from the sale of shares covered by this
Prospectus. The Company's Common Stock is traded in the Nasdaq National Market
under the symbol "SYKE."


                                   THE COMPANY

         The Company is a leading provider of information technology outsourcing
services throughout North America, Europe, and South Africa. Through its 12
state-of-the-art technical support call centers ("IT call centers"), the Company
provides services to leading computer hardware and software companies by
providing technical support services to end users of their products, and to
major companies by providing corporate help desk and other support services.
Through its staff of technical professionals, the Company also provides software
development and related services to large corporations, on a contract or
temporary staffing basis, including software design, development, integration
and implementation; systems support, maintenance, and documentation; foreign
language translation; and software localization. The integration of these
services enables Sykes's customers to outsource a broad range of their
information technology services needs to the Company. Sykes's customers include
Apple Computer, Compaq, Disney, Gateway, Hewlett Packard, IBM, Monsanto,
NationsBank, and Tech Data Corporation ("Tech Data").

         In 1993, Sykes began providing technical product support to leading
computer hardware and software companies through the Company's IT call centers.
From two domestic and one European IT call centers at the end of 1994 to eight
domestic IT call centers and seven European IT call centers as of September
1997, Sykes has increased its capacity from handling 7,000 calls per day to
handling 124,000 calls per day.

         All of Sykes's eight domestic IT call centers have been built by the
Company and are modeled after the same prototype, which enables Sykes to
construct new IT call centers rapidly and cost effectively. The Company's
strategy of locating its domestic IT call centers in smaller communities,
typically near a college or university, has enabled it to benefit from a
relatively lower cost structure and a technically proficient, stable work force.
The Company's domestic call centers are located in Colorado, Kansas, North
Dakota, Oklahoma, and Oregon. Through its European IT call centers located in
The Netherlands, Switzerland, and Germany, Sykes provides information technology
support and translation services to its multinational customers in 20 countries
in 24 languages. The Company also maintains 13 branch offices located in
metropolitan areas of Colorado, Florida, Georgia, Kentucky, Massachusetts,
Missouri, New York, North Carolina, and Texas, giving the Company the ability to
offer a broad range of professional services on a local basis, and respond to
changing market demands in each geographical area served. Each branch office is
responsible for staffing the professional personnel needs of customers within
its geographic region and customers referred from other branch offices based on
specialized needs.

         Sykes also has expanded its services and increased its IT call center
capabilities through strategic alliances. By combining technology acquired in
1996 with technology developed jointly pursuant to its May 1997 alliance with
SystemSoft Corporation, a leading vendor of remote diagnostic tools for software
products, Sykes has introduced electronic technical support center ("ETSC")
services that integrate hardware and software diagnostics with call avoidance
capabilities. The Company's ETSC diagnostic tools provide a comprehensive
solution for end users of computer hardware and software products. Through its
ETSC services, end users can (i) work with an Sykes call center agent to
expedite problem resolution utilizing communications protocols that allow for
voice and data communications over a single telephone line, (ii) forward a
request for assistance from an Sykes call center agent via the internet, or
(iii) diagnose and solve their technical hardware or software problems without
the assistance of an Sykes call center agent. The Company believes that its ETSC
services will provide it direct access to broader markets, including
post-warranty support services for home and small business users.


                                        3
<PAGE>   5
         In addition to ETSC services, Sykes has expanded its IT call center
utilization capabilities through its July 1997 agreement with Tech Data to
provide technical product support services to customers of Tech Data's network
of 35,000 computer product resellers. Sykes believes that this arrangement will
enable the Company to reach end users of computer hardware and software products
through an established distribution channel.

         Additionally, the Company's growth of its technical staffing, software
development and documentation and software translation services has been
supplemented by Sykes's acquisition in March 1997 of Info Systems of North
Carolina, Inc., a provider of software and support to national high volume
retail chains. Sykes believes that its ability to work in partnership with its
customers during the life cycle of their information technology products and
systems, from software design and systems implementation, through technical
documentation and foreign language translation, to end-user technical product
support, gives it a competitive advantage to become a preferred provider of
outsourced IT services to its customers. In particular, the Company seeks to
broaden its IT outsourcing customer base in the retail, financial services,
healthcare and telecommunications industries.

         The Company believes that outsourcing by information technology
companies and companies with information technology needs will continue to grow
as businesses focus on their core competencies rather than nonrevenue producing
activities. Additionally, rapid technological changes, significant capital
requirements for state-of-the-art technology, and the need to integrate and
update complex information technology systems spanning multiple generations of
hardware and software components make it increasingly difficult for businesses
to maintain cost-effective, quality information technology services in-house. To
capitalize on this trend toward outsourcing, the Company has developed a
strategy which incudes the following key elements:

         -        rapidly expand information technology support services
                  revenues through additional IT call centers in the United
                  States and aborad;

         -        market the Company's expanded array of services to existing
                  customers to position Sykes as a preferred vendor of
                  outsourced information technology support services;

         -        establish a competitive advantage through the Company's
                  proprietary, sophisticated technological capabilities; and

         -        expand its customer base through strategic alliances and
                  selective acquisitions.

         The Company believes the majority of its growth is attributable to its
opening of additional IT call centers and the execution of its acquisition
strategy. There can be no assurance, however, that the Company will continue to
experience the same level of success in the opening of additional IT call
centers or that it will be able to find suitable entities which will enable it
to continue the execution of its acquisition strategy.

         The Company was founded in 1977 in North Carolina and moved its
headquarters to Florida in 1993. In March 1996, the Company changed its state of
incorporation from North Carolina to Florida. Unless the context requires
otherwise, references to "Sykes" or the "Company" means Sykes Enterprises,
Incorporated and its consolidated subsidiaries. The Company's executive offices
are located at 100 North Tampa Street, Suite 3900, Tampa, Florida 33602, and its
telephone number is (813) 274-1000.




                                        4
<PAGE>   6
                                  RISK FACTORS

         AN INVESTMENT IN THE SHARES OF COMMON STOCK OFFERED HEREBY INVOLVES A
HIGH DEGREE OF RISK. PROSPECTIVE PURCHASERS SHOULD CAREFULLY CONSIDER THE
FOLLOWING INFORMATION IN ADDITION TO THE OTHER INFORMATION CONTAINED OR
INCORPORATED BY REFERENCE IN THIS PROSPECTUS IN EVALUATING AN INVESTMENT IN THE
COMMON STOCK. CERTAIN MATTERS DISCUSSED OR INCORPORATED BY REFERENCE IN THIS
PROSPECTUS ARE FORWARD-LOOKING STATEMENTS WITHIN THE MEANING OF THE FEDERAL
SECURITIES LAWS. ALTHOUGH THE COMPANY BELIEVES THAT THE EXPECTATIONS REFLECTED
IN SUCH FORWARD-LOOKING STATEMENTS ARE BASED UPON REASONABLE ASSUMPTIONS, THERE
CAN BE NO ASSURANCE THAT ITS EXPECTATIONS WILL BE ACHIEVED. FACTORS THAT COULD
CAUSE ACTUAL RESULTS TO DIFFER MATERIALLY FROM THE COMPANY'S CURRENT
EXPECTATIONS INCLUDE THE LOSS OF A SIGNIFICANT CUSTOMER; THE INABILITY OF THE
COMPANY TO MANAGE ITS GROWTH; RISKS ASSOCIATED WITH THE COMPANY'S INTERNATIONAL
OPERATIONS, GENERAL ECONOMIC CONDITIONS, AND THE OTHER RISKS SET FORTH BELOW.

DEPENDENCE ON KEY CUSTOMERS

         Significant customers of the Company comprised 24%, 29%, and 12% of the
Company's consolidated revenues for the years ended December 31, 1995 and 1996
and the six months ended June 29, 1997, respectively. Two customers comprised
24% and 21% of the Company's revenues for the years ended December 31, 1995 and
1996, respectively. Revenues from a single customer amounted to 12%, 9%, and 9%
for the years ended December 31, 1995 and 1996 and the six months ended June 29,
1997, respectively. The Company's largest ten customers accounted for
approximately 50% of the Company's consolidated revenues in 1996. Generally, the
Company's contracts are cancelable by each customer at any time or on short term
notice, and customers may unilaterally reduce their use of the Company's
services under such contracts without penalty. The Company's loss of (or the
failure to retain a significant amount of business with) any of its key
customers could have a material adverse effect on the Company.

ABILITY TO MANAGE GROWTH

         The Company has rapidly expanded its operation since it began providing
information technology support services through its IT call centers in 1994 and
anticipates continued growth to be driven by industry trends toward outsourcing
of such services. The continued growth of the Company's customer base and
expansion of the scope of services offered by it can be expected to continue to
place a significant strain on its resources. These resources could be further
strained from the opening of new IT call centers and the necessity to
successfully attract and retain qualified management personnel to manage the
growth and operations of the Company's business. There can be no assurance that
the Company will have sufficient resources or otherwise be able to maintain its
historic rate of growth or to maintain the quality of its services.

RECENT ACQUISITIONS AND IMPLEMENTATION OF ACQUISITION STRATEGY

         During the six months ended June 29, 1997, the Company completed two
acquisitions and intends to pursue other acquisitions. There can be no assurance
that it will be able to successfully integrate the operations and management of
recent acquisitions and future acquisitions. Acquisitions involve significant
risks which could have a material adverse effect on the Company, including: (i)
the diversion of management's attention to the assimilation of the businesses to
be acquired; (ii) the risk that the acquired businesses will fail to maintain
the quality of services that the Company has historically provided; (iii) the
need to implement financial and other systems and add management resources; (iv)
the risk that key employees of the acquired business will leave after the
acquisition; (v) potential liabilities of the acquired business; (vi) unforeseen
difficulties in the acquired operations; (vii) adverse short-term effects on the
Company's operating results; (viii) lack of success in assimilating or
integrating the operations of acquired businesses with those of the Company;
(ix) the dilutive effect of the issuance of additional equity securities; (x)
the incurrence of additional debt; and (xi) the amortization of goodwill and
other intangible assets involved in any acquisitions that are accounted for
using the purchase method of accounting. There can be no assurance that the
Company will successfully implement its acquisition strategy. Furthermore, there
can be no assurance any acquisition will achieve levels of revenue and
profitability or otherwise perform as expected, or be consummated on acceptable
terms to enhance shareholder value.


                                        5
<PAGE>   7
RAPID TECHNOLOGICAL CHANGE

         The market for information technology services is characterized by
rapid technological advances, frequent new product introductions and
enhancements, and changes in customer requirements. The Company's future success
will depend in large part on its ability to service new products, platforms and
rapidly changing technology. These factors will require the Company to provide
adequately trained personnel to address the increasingly sophisticated, complex
and evolving needs of its customers. Its ability to capitalize on its
acquisitions will depend on its ability to (i) continually enhance software and
services and (ii) adapt such software to new hardware and operating system
requirements. Any failure by the Company to anticipate or respond rapidly to
technological advances, new products and enhancements, or changes in customer
requirements could have a material adverse effect on it.

DEPENDENCE ON QUALIFIED PERSONNEL

         The Company's business is labor intensive and places significant
importance on its ability to recruit and retain qualified technical and
professional personnel. It generally experiences high turnover of its personnel
and is continuously required to recruit and train replacement personnel as a
result of a changing and expanding work force. Additionally, demand for
qualified professionals conversant with certain technologies is intense and may
outstrip supply as new and additional skills are required to keep pace with
evolving computer technology. There can be no assurance that the Company will be
successful in attracting and retaining the personnel its requires to conduct its
operations successfully. Failure to attract and retain such personnel could have
a material adverse effect on the Company.

RELIANCE ON TECHNOLOGY AND COMPUTER SYSTEMS

         The Company has invested significantly in sophisticated and specialized
telecommunications and computer technology, and has focused on the application
of this technology to meet its clients' needs. It anticipates that it will be
necessary to continue to invest in and develop new and enhanced technology on a
timely basis to maintain its competitiveness. Significant capital expenditures
may be required to keep its technology up-to-date. Investments in technology,
including future investments in upgrades and enhancements to software, may not
necessarily maintain the Company's competitiveness. The Company's future success
will also depend in part on its ability to anticipate and develop information
technology solutions which keep pace with evolving industry standards and
changing client demands. In addition, the Company's business is highly dependent
on its computer and telephone equipment and software systems, and the temporary
or permanent loss of such equipment or systems, through casualty, operating
malfunction or otherwise, could have a material adverse effect on it.

DEPENDENCE ON TREND TOWARD OUTSOURCING

         The Company's business and growth depend in large part on the industry
trend toward outsourcing information technology services. There can be no
assurance that this trend will continue, as organizations may elect to perform
such services in-house. A significant change in the direction of this trend
could have a material adverse effect on the Company.

EMERGENCY INTERRUPTION OF IT CALL CENTER OPERATIONS

         The Company's operations are dependent upon its ability to protect its
IT call centers and its information databases against damages that may be caused
by fire, power failure, telecommunications failures, unauthorized intrusion,
computer viruses and other emergencies. The Company has taken precautions to
protect itself and its customers from events that could interrupt delivery of
its services. These precautions include off-site storage of backup data, fire
protection and physical security systems, rerouting of telephone calls to one or
more of its other IT call centers in the event of an emergency, backup power
generators and a disaster recovery plan. The Company also maintains business
interruption insurance in amounts it considers adequate. Notwithstanding such
precautions, there can be no assurance that a fire, natural disaster, human
error, equipment malfunction or inadequacy, or other event would not result in a
prolonged interruption in the Company's ability to provide support services to
its customers. Such an event could have a material adverse effect on the
Company.


                                        6
<PAGE>   8
INTERNATIONAL OPERATIONS AND EXPANSION

         At September 30, 1997, the Company's international operations were
conducted from seven IT call centers located in Sweden, The Netherlands, and
Germany, and recently it has initiated support services in South Africa.
Revenues from foreign operations for the years ended December 31, 1995 and
December 31, 1996 and the six months ended June 29, 1997, were 11.5%, 12.1%, and
13.1% of consolidated revenues, respectively. The Company intends to continue
its international expansion. International operations are subject to certain
risks common to international activities, such as changes in foreign
governmental regulations, tariffs and taxes, import/export license requirements
for the Company's software, the imposition of trade barriers, difficulties in
staffing and managing foreign operations, political uncertainties, longer
payment cycles, foreign exchange restrictions that could limit the repatriation
of earnings, possible greater difficulties in accounts receivable collection,
potentially adverse tax consequences, and economic instability.

         The Company conducts business in various foreign currencies and is
therefore subject to the transaction exposures that arise from foreign exchange
rate movements between the dates that foreign currency transactions are
committed and the date that they are consummated. The Company also is subject to
certain exposures arising from the translation and consolidation of the
financial results of its foreign subsidiaries. The Company has from time to time
taken limited actions to attempt to mitigate the Company's foreign transaction
exposure. However, there can be no assurance that actions taken to manage such
exposure will be successful or that future changes in currency exchange rates
will not have a material impact on the Company's future operating results. The
Company does not hedge either its translation risk or its economic risk.

         There can be no assurance that one or more of such factors or other
factors relating to international operations will not have a material adverse
effect on the Company's business, results of operations or financial condition.

COMPETITION

         The industry in which the Company competes is extremely competitive and
highly fragmented. While many companies provide information technology services,
the Company believes no one company is dominant. There are numerous and varied
providers of such services, including firms specializing in call center
operations, temporary staffing and personnel placement companies, general
management consulting firms, divisions of large hardware and software companies
and niche providers of information technology services, many of whom compete in
only certain markets. The Company's competitors include many companies who may
possess substantially greater resources, greater name recognition and a more
established customer base than it does. In addition, the services offered by the
Company historically have been provided by in-house personnel. There can be no
assurance that the Company will be able to compete successfully against existing
or potential new competitors as the industry continues to evolve.

         Many of the Company's large customers purchase information technology
services primarily from a limited number of preferred vendors. The Company has
experienced and continues to anticipate significant pricing pressure from these
customers in order to remain a preferred vendor. These companies also require
vendors to be able to provide services in multiple locations. Although the
Company believes it can effectively meet its customers' demands, there can be no
assurance that it will be able to compete effectively with other information
technology services companies.

RISKS ASSOCIATED WITH SOFTWARE DEVELOPMENT

         DEPENDENCE ON NEW PRODUCTS AND ADAPTATION TO TECHNOLOGICAL CHANGE. The
computer software industry is subject to rapid technological change often
evidenced by new competing products and improvements in existing products. The
Company depends on the successful development of new products, including
upgrades of existing products, to replace revenues from products introduced in
prior years that have begun to experience reduced revenues. If the Company's
leading products become outdated and lose market share or if new products or
existing product upgrades are not introduced when planned or do not achieve the
revenues anticipated by the Company, the Company's operating results could be
adversely affected. Even with normal development cycles, the market environment
can change so quickly that features in certain


                                        7
<PAGE>   9
products can become outdated soon after market introduction. These events may
occur in the future and may have an adverse effect on future revenues and
operating results.

         COMPETITION. The personal computer market is intensely competitive,
subject to strategic alliances of hardware and software companies and
characterized by rapid changes in technology and frequent introductions of new
products and features. The Company's competitors include developers of operating
systems, applications and utility software vendors and personal computer
manufacturers that develop their own software products. The Company's current
revenues and profitability are dependent on the viability of the Microsoft
Windows and DOS operating systems. The Company expects to encounter continued
competition both from established companies and from new companies that are now
developing, or may develop, competing products. Many of the Company's existing
and potential competitors have financial, marketing and technological resources
significantly greater than those of the Company.

         Future competitive product releases may cause disruptions in orders for
the Company's software products while users and the marketplace evaluate the
competitive products. The extent of the disruption in orders and the impact on
future orders of the Company's products will depend on various factors that are
not fully known at this time, including the level of functionality, performance
and features included in the final release of these competitive products and the
market's evaluation of competitive products compared to the then current
functionality, performance and features of the Company's products.

         The Company anticipates that the type and level of competition
experienced to date will continue and may increase and that future sales of its
software products will be dependent upon the Company's ability to timely and
successfully develop or acquire new software products or enhanced versions of
its existing products, and to demonstrate to the user a need for the Company's
products while developers of operating systems and competitive software products
continue to enhance their products. To the extent that operating system
enhancements, competitive products or bundling of competitive products with
operating systems or computer hardware reduce the number of users who perceive a
benefit from the Company's products, sales of the Company's software products in
the future would be adversely impacted.

         PRODUCT RETURNS. Like other manufacturers of package software products,
the Company is exposed to the risk of product returns from distributors and
reseller customers. Although the Company believes that it provides adequate
allowances for returns, there can be no assurance that actual returns in excess
of recorded allowances will not result in an adverse effect on business,
operating results and financial condition.

         DEPENDENCE ON AND INTENSE COMPETITION FOR KEY PERSONNEL. Recruitment of
personnel in the computer software industry is highly competitive. The Company's
success in this product area depends to a significant extent upon the
performance of its executive officers and other key personnel. The loss of the
services of key individuals could have an adverse effect on the Company. The
Company's future success will depend in part upon its continued ability to
attract and retain highly qualified personnel. There can be no assurance that
the Company will be successful in attracting and retaining such personnel.

         PATENTS AND PROPRIETARY INFORMATION. The Company provides its products
to end users under a nonexclusive, nontransferable license. Under the Company's
current form of software license agreement, software is to be used solely for
internal operations on designated computers at specified sites. The ability of
software companies to enforce such licenses has not been finally determined and
there can be no assurance that misappropriation will not occur.

         The extent to which United States and foreign copyright and patent laws
protect software as well as the enforceability of end user licensing agreements
has not been fully determined. In addition, changes in the interpretation of
copyright and patent laws could expand or reduce the extent to which the Company
or its competitors are able to protect their software and related intellectual
property.

         Because the computer industry is characterized by technological
changes, the policing of the unauthorized use of computer software is a
difficult task. Software piracy is expected to continue to be a persistent
problem for the packaged software industry. Despite steps taken by the Company
to protect its software products, third parties still may make unauthorized
copies of the Company's products for their own use or for sale to others. These
concerns are particularly acute in certain international markets. The


                                        8
<PAGE>   10
Company believes that the knowledge, abilities and experience of its employees,
its timely product enhancements and upgrades and the availability and quality of
its support services provided to users are more significant factors in
protecting its software products than patent, trade secret and copyright
protection laws.

DEPENDENCE ON SENIOR MANAGEMENT

         The success of the Company is largely dependent upon the efforts,
direction and guidance of its senior management. Although it has entered into
employment and noncompetition agreements with its executive officers, its
continued growth and success also depends in part on its ability to attract and
retain qualified managers, and on the ability of its executive officers and key
employees to manage its operations successfully. The loss of John H. Sykes,
Chairman of the Board, President and Chief Executive Officer, or the Company's
inability to attract, retain or replace key management personnel in the future,
could have a material adverse effect on it.

CONTROL BY PRINCIPAL SHAREHOLDER; ANTI-TAKEOVER CONSIDERATIONS

         As of September 30, 1997, John H. Sykes, the Company's founder and
Chairman of the Board, beneficially owned approximately 52.5% of the Company's
outstanding Common Stock. As a result, Mr. Sykes will be able to elect the
Company's directors and determine the outcome of other matters requiring
shareholder approval. The voting power of Mr. Sykes, together with the staggered
Board of Directors and the anti-takeover effects of certain provisions contained
in both the Florida Business Corporation Act and in the Company's Articles of
Incorporation and Bylaws (including, without limitation, the ability of the
Board of Directors to issue shares of Preferred Stock and to fix the rights and
preferences thereof), may have the effect of delaying, deferring or preventing
an unsolicited change in the control of the Company, which may adversely affect
the market price of the Common Stock or the ability of shareholders to
participate in a transaction in which they might otherwise receive a premium for
their shares.

VOLATILITY OF STOCK PRICE

         The Common Stock has experienced significant volatility, as well as a
significant increase in market price, since the Company's initial public
offering in April 1996. The market for securities of technology companies
historically has been more volatile than the market for stocks in general. The
trading of the Common Stock may be subject to wide fluctuations in response to
quarter-to-quarter variations in operating results, announcement of recent
developments or new products by the Company or its competitors and other events
or factors. In addition, the stock market has from time to time experienced
extreme price and volume fluctuations that have particularly affected the market
price for many high technology companies and that often have been unrelated to
the operating performance of these companies. These broad market fluctuations
may adversely affect the market price of the Common Stock.

DIVIDEND POLICY

         The Company has never declared or paid any cash dividends on its Common
Stock. The Company currently anticipates that all of its earnings will be
retained for development and expansion of the Company's business and does not
anticipate paying any cash dividends in the foreseeable future.


                                 USE OF PROCEEDS

         The Company will not receive any proceeds from the sale of the shares
offered hereby.




                                        9
<PAGE>   11
                          DESCRIPTION OF CAPITAL STOCK

COMMON STOCK

         The Company's Certificate of Incorporation (the "Certificate")
authorizes 200,000,000 shares of Common Stock, $0.01 par value per share, of
which 35,516,969 shares were issued and outstanding as of September 30, 1997,
and 1,635,970 were subject to issuance to employees and six nonemployee
directors upon exercise of outstanding stock options. Holders of Common Stock
are entitled to one vote per share on all matters to be voted upon by the
stockholders. The holders of Common Stock do not have cumulative voting rights
in the election of directors. The Board of Directors presently consists of nine
members divided into three classes. The directors of the class elected at each
annual meeting of stockholders hold office for a term of three years. Holders of
Common Stock are entitled to receive dividends when, as and if declared from
time to time by the Board of Directors out of funds legally available therefor,
after payment of dividends required to be paid on outstanding Preferred Stock,
if any. In the event of liquidation, dissolution or winding up of the Company,
the holders of Common Stock are entitled to share ratably in all assets
remaining after payment of liabilities subject to prior distribution rights of
any Preferred Stock then outstanding. The Common Stock has no preemptive or
conversion rights and is not subject to further calls or assessment by the
Company. There are no redemption or sinking fund provisions applicable to the
Common Stock. All currently outstanding Common Stock of the Company is duly
authorized, validly issued, fully paid, and nonassessable.

PREFERRED STOCK

         The Certificate authorizes 10,000,000 shares of Preferred Stock, $0.01
par value, none of which were outstanding as of September 30, 1997. The Board of
Directors has the authority, without any further vote or action by the
stockholders, to issue Preferred Stock in one or more series and to fix the
number of shares, designations, relative rights (including voting rights),
preferences, and limitations of such series to the full extent now or hereafter
permitted by Florida law. The Company has no present intention to issue
Preferred Stock.

ANTI-TAKEOVER PROVISIONS

         Management of the Company currently owns or has the right to acquire
approximately 52.6% of the outstanding Common Stock. The provisions regarding
the division of the Board of Directors into classes and the ability of the Board
of Directors to issue Preferred Stock as described above may make it more
difficult for, and may discourage other persons or companies from making a
tender offer for, or attempting to acquire, substantial amounts of the Company's
Common Stock. This could have the effect of inhibiting changes in management and
may also prevent temporary fluctuations in the market price of the Company's
Common Stock which often result from actual or rumored takeover attempts.

REGISTRAR AND TRANSFER AGENT

         The registrar and transfer agent for the Company's Common Stock is
Firstar Trust Company, 615 East Wisconsin Avenue, Fourth Floor, Milwaukee,
Wisconsin 53202.


                         SHARES ELIGIBLE FOR FUTURE SALE

         Sales of substantial amounts of Common Stock in the public market could
adversely affect market prices of the Common Stock and make it more difficult
for the Company to sell equity securities in the future at times and prices
which it deems appropriate.

         As of September 30, 1997, 35,516,969 shares of Common Stock were issued
and outstanding, of which 15,820,503 shares will be freely tradeable (assuming
all of the 375,000 shares offered hereby are sold to nonaffiliates) without
restriction or further registration under the Securities Act. The 19,696,466
remaining shares ("Restricted Shares") may not be sold except in compliance with
the registration requirements of the Securities Act or pursuant to an exemption
from registration such as the exemption provided by Rule 144


                                       10
<PAGE>   12
under the Securities Act, and then only in compliance with the volume and manner
of sale limitations of Rule 144. Approximately [18,667,966] Restricted Shares
owned by affiliates and others currently are eligible for sale under Rule 144.
The remaining 1,028,500 shares will be eligible for sale under Rule 144 at
various times throughout the next 12 months.

         In general, under Rule 144 a stockholder (or stockholders whose shares
are aggregated) who has beneficially owned for at least one year shares
privately acquired directly or indirectly from the Company or from an
"affiliate" of the Company, and persons who are affiliates of the Company, are
entitled to sell within any three-month period a number of shares that does not
exceed the greater of 1% of the outstanding shares of the Company's Common Stock
(approximately 355,170 shares at September 30, 1997) or the average weekly
trading volume in the Company's Common Stock in the over-the-counter market
during the four calendar weeks preceding such sale and may only sell such shares
through unsolicited brokers' transactions. A stockholder (or stockholders whose
shares are aggregated) who has not been an affiliate of the Company for at least
90 days and who has beneficially owned the Restricted Stock for at least two
years is entitled to sell such shares under Rule 144 without regard to the
volume and manner of sale limitations described above.


                              SELLING STOCKHOLDERS

         On June 16, 1997, the Company issued 750,000 shares of the Company's
Common Stock to the holders of all of the outstanding capital interests
("Quotas") of Telcare Gesellschaft fur Telekommunikations--Mehrwertdieste mbH
("Telcare"), a limited liability company organized under the laws of the Federal
Republic of Germany, located in Wilhelmshaven, Germany, and an operator of an
information technology call center and provider of technical product support and
services to numerous German industries. The shares were issued in connection
with the purchase of the Quotas by the Company's wholly owned subsidiary, Sykes
Enterprises GmbH ("Sykes GmbH"), a limited liability company newly organized
under the laws of the Federal Republic of Germany, pursuant to an Acquisition
Agreement, dated May 30, 1997, among holders of the Quotas, Sykes GmbH, and the
Company. Under the terms of the Registration Rights Agreement, dated June 16,
1997, entered into among the holders of the Quotas and the Company in
conjunction with the consummation of the acquisition, the Company agreed to file
a registration statement under the Securities Act to cover the sale of up to 50%
of the shares issued to the former holders of the Quotas, and to keep such
registration statement effective for a period not to exceed the first
anniversary date of issuance of the shares covered by this Prospectus.
Accordingly, 375,000 shares of Common Stock covered by this Prospectus are being
offered for sale by the former Telcare Quotasholders.

         The number of shares being offered by the Selling Stockholders are
governed by the preexisting agreements between the Selling Stockholders and the
Company described above. The following table sets forth certain information with
respect to the beneficial ownership of the Company's Common Stock as of
September 30, 1997, and as adjusted to reflect the assumed sale of all of the
shares offered hereby by each Selling Stockholder.


<TABLE>
<CAPTION>
                                            Shares Beneficially                  Shares Beneficially
                                                Owned Prior         Number of        Owned After
                                              to the Offering        Shares        the Offering(1)
                                            -------------------       Being      -------------------
                                             Number     Percent      Offered     Number      Percent
                                            -------     -------     ---------    ------      -------
<S>                                         <C>         <C>         <C>          <C>         <C>
Dienst, Rolf Christof..................     138,937        *          69,468     69,469         *
Greff, Gunter..........................     180,000        *          90,000     90,000         *
Halbherr, Ralf.........................      60,000        *          30,000     30,000         *
Klawitter, Thomas(2)...................      60,000        *          30,000     30,000         *
Rucker, Ruth...........................     131,063        *          65,532     65,531         *
Schoss, Joachim(3).....................     180,000        *          90,000     90,000         *

     Total Shares Offered..............                              375,000
                                                                     =======
</TABLE>

*Less than 1%.                                     See footnotes following page.


                                       11
<PAGE>   13
- ------------------------------

(1)      The named stockholder has sole voting and investment power with respect
         to the shares shown as being beneficially owned by it, except as
         otherwise indicated.

(2)      Mr. Klawitter is employed by the Company as General Manager of Telcare,
         a wholly owned subsidiary of SEi GmbH.

(3)      Effective November 1997, Mr. Schoss will serve as Chairman of the Board
         of SEi GmbH, and will be employed by the Company as its President.


                              PLAN OF DISTRIBUTION

         The distribution of the shares of Common Stock by a Selling Stockholder
may be effected from time to time in one or more transactions (which may involve
block transactions) in the over-the-counter market, or on the NASDAQ National
Market System (or any exchange on which the Common Stock may then be listed) in
negotiated transactions, through the writing of options (whether such options
are listed on an options exchange or otherwise), or a combination of such
methods of sale, at market prices prevailing at the time of sale, at prices
related to such prevailing market prices or at negotiated prices. A Selling
Stockholder may effect such transactions by selling shares to or through
broker-dealers, and such broker-dealers may receive compensation in the form of
underwriting discounts, concessions or commissions from a Selling Stockholder
and/or purchasers of shares for whom they may act as agent (which compensation
may be in excess of customary commissions). A Selling Stockholder also may
pledge shares as collateral for margin accounts and such shares could be resold
pursuant to the terms of such accounts.

         In order to comply with certain state securities laws, if applicable,
the Common Stock will not be sold in a particular state unless such securities
have been registered or qualified for sale in such state or any exemption from
registration or qualification is available and complied with.

         The Company will not receive any of the proceeds from the sale of
shares of Common Stock by the Selling Stockholders.


                                  LEGAL MATTERS

         The validity of the shares of Common Stock offered hereby will be
passed upon for the Company by Foley & Lardner, Tampa, Florida.

                                    EXPERTS

         The financial statements incorporated in this Prospectus by reference
from the Company's Annual Report on Form 10-K for the year ended December 31,
1996, and from the Company's Current Report on Form 8-K dated June 16, 1997,
have been audited by Coopers & Lybrand L.L.P., independent auditors, as stated
in their reports, which are incorporated herein by reference and have been so
incorporated in reliance upon such reports given upon the authority of that firm
as experts in accounting and auditing.




                                       12
<PAGE>   14
================================================================================

         NO DEALER, SALESMAN, OR OTHER PERSON HAS BEEN AUTHORIZED TO GIVE ANY
INFORMATION OR TO MAKE ANY REPRESENTATIONS OTHER THAN THOSE CONTAINED IN THIS
PROSPECTUS, AND, IF GIVEN OR MADE, SUCH INFORMATION OR REPRESENTATIONS MUST NOT
BE RELIED UPON AS HAVING BEEN SO AUTHORIZED. THIS PROSPECTUS DOES NOT CONSTITUTE
AN OFFER TO SELL OR A SOLICITATION OF AN OFFER TO BUY SUCH SECURITIES IN ANY
JURISDICTION TO ANY PERSON TO WHOM IT IS UNLAWFUL TO MAKE SUCH AN OFFER OR
SOLICITATION IN SUCH JURISDICTION. NEITHER THE DELIVERY OF THIS PROSPECTUS NOR
ANY SALE HEREUNDER SHALL, UNDER ANY CIRCUMSTANCES, CREATE ANY IMPLICATION THAT
THERE HAS BEEN NO CHANGE IN THE AFFAIRS OF THE COMPANY SINCE THE DATE HEREOF OR
THAT THE INFORMATION CONTAINED HEREIN IS CORRECT AS OF ANY TIME SUBSEQUENT TO
ITS DATE.




                                TABLE OF CONTENTS

<TABLE>
<CAPTION>
                                                             PAGE
<S>                                                          <C>
Available Information......................................    2
Incorporation of Certain Documents by Reference............    2
The Offering...............................................    3
The Company................................................    3
Risk Factors ..............................................    5
Use of Proceeds............................................    9
Description of Capital Stock...............................   10
Shares Eligible for Future Sale............................   10
Selling Stockholders.......................................   11
Plan of Distribution.......................................   12
Legal Matters..............................................   12
Experts....................................................   12
</TABLE>

================================================================================
================================================================================


                         SYKES ENTERPRISES, INCORPORATED



                                 375,000 SHARES

                                  COMMON STOCK




                                 --------------

                                   PROSPECTUS

                                 --------------




                               [October ___, 1997]

================================================================================
<PAGE>   15
                                     PART II

                     INFORMATION NOT REQUIRED IN PROSPECTUS


ITEM 14. OTHER EXPENSES OF ISSUANCE AND DISTRIBUTION.

         The following table sets forth the fees and expenses in connection with
the issuance and distribution of the securities being registered hereunder.
Except for the SEC registration fee, all amounts are estimates. The Selling
Stockholders will pay any transfer and sales taxes on the shares sold by them in
this filing and the fees and expenses of its own counsel.

<TABLE>
<S>                                                                  <C>
SEC registration fee..............................................   $ 2,841
Accounting fees and expenses......................................    10,000*
Legal fees and expenses...........................................    30,000*
Blue Sky fees and expenses (including counsel fees)...............         0*
Printing expenses.................................................     1,000*
Transfer agent's and registrar's fees and expenses................       500
Miscellaneous expenses............................................     1,000*
                                                                     -------

     Total........................................................   $45,341*
                                                                     =======
</TABLE>



*Estimated.

ITEM 15. INDEMNIFICATION OF DIRECTORS AND OFFICERS.

         The Registrant's Bylaws provide that the Registrant shall indemnify
directors and executive officers to the fullest extent now or hereafter
permitted by the Florida Act.

         Section 607.0850 of the Florida Business Corporation Act (the "Florida
Act") sets forth the conditions and limitations governing the indemnification of
officers, directors and other persons.

         Reference is made to Article 10 of the Registrant's Bylaws, a copy of
which is incorporated herein by reference as Exhibit 3.2, which provides for
indemnification of officers and directors of the Registrant to the full extent
authorized by the aforesaid section of the Florida Act. Article 10 of the Bylaws
also authorizes the Registrant to purchase and maintain insurance on behalf of
any officer, director, employee, trustee or agent of the Registrant against any
liability asserted against or incurred by them in such capacity or arising out
of their status as such whether or not the Registrant would have the power to
indemnify such officer, director, employee, trustee or agent against such
liability under the provisions of such article or Florida law. Reference also is
made to Article 6 of the Registrant's Articles of Incorporation, [as amended,] a
copy of which is incorporated herein by reference as Exhibit 3.1, which limits a
director's liability in accordance with the aforesaid section of the Florida
Act.

         The Registrant has entered into Indemnification Agreements with its
executive officers and directors, a form of which is incorporated herein by
reference as Exhibit 10.1. These Indemnification Agreements provide that the
executive officers and directors will be indemnified to the fullest extent
permitted by law against all expenses (including attorneys' fees), judgments,
fines and amounts paid or incurred by them for settlement in any action or
proceeding, including any derivative action, on account of their service as a
director or officer of the Company or of any subsidiary of the Company or of any
other company or enterprise in which they are serving at the request of the
Company. No indemnity will be provided to any director or officer under these
agreements on account of conduct which is finally adjudged to be knowingly
fraudulent or deliberately dishonest or willful misconduct. In addition, no
indemnification will be provided if there is a final adjudication that such
indemnification is not lawful, or in respect of any suit in which judgment is
rendered against a director or officer for an accounting of profits made from a
purchase or sale of securities of the Company in violation of Section 16(b) of
the Securities Exchange Act of 1934, or of any similar


                                      II--1
<PAGE>   16
statutory law, or on account of any compensation paid to a director or officer
which is adjudicated to have been in violation of law, and in certain other
circumstances.

         The agreements bind the Company to provide indemnification to directors
and officers whether or not the Company maintains directors' and officers'
liability insurance coverage and regardless of any future changes in the Bylaws,
although the agreements require the Company to use reasonable efforts to obtain
and maintain such insurance.

         Insofar as indemnification for liabilities arising under the Securities
Act of 1933, as amended (the "Securities Act"), may be permitted to directors,
officers and controlling persons of the Registrant pursuant to the foregoing
provisions, or otherwise, the Registrant has been advised that in the opinion of
the Securities and Exchange Commission such indemnification is against public
policy as expressed in the Act and is, therefore, unenforceable. In the event
that a claim for indemnification against such liabilities (other than the
payment by the Registrant of expenses incurred or paid by a director, officer or
controlling person of the Registrant in the successful defense of any action,
suit or proceeding) is asserted by such director, officer or controlling person
in connection with the securities being registered, the Registrant will, unless
in the opinion of its counsel the matter has been settled by controlling
precedent, submit to a court of appropriate jurisdiction the question whether
such indemnification by it is against public policy as expressed in the Act and
will be governed by the final adjudication of such issue.

ITEM 16. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES.

   EXHIBIT
   NUMBER                          DESCRIPTION

    2.1     Acquisition Agreement, dated May 30, 1997, by and among the
            holders of all of the capital interests of Telcare
            Gesellschaft fur Telekommunikations--Mehrwertdieste mbH, Sykes
            Enterprises GmbH, and Sykes Enterprises, Incorporated (filed
            as Exhibit 2.2 to the Registrant's Current Report on Form 8-K,
            dated June 16, 1997, filed October 21, 1997, and incorporated
            herein by reference)

    3.1     Articles of Incorporation of Sykes Enterprises, Incorporated, as
            amended (filed herewith)

    3.2     Bylaws of Sykes Enterprises, Incorporated, as amended (filed
            herewith)

    4.1     Registration Rights Agreement, dated June 16, 1997, among Rolf
            Christof Dienst, Gunter Greff, Joachim Schoss, Thomas Klawitter,
            Ralf Halbherr, Ruth Rucker, and Sykes Enterprises, Incorporated
            (filed herewith)

      5     Opinion of Foley & Lardner as to the legality of the shares of
            Common Stock being registered (filed herewith)

    23.1    Consent of Foley & Lardner (contained in its opinion filed herewith
            as Exhibit 5 and incorporated herein by reference)

    23.2    Consent of Coopers & Lybrand L.L.P. (filed herewith)

    24.1    Power of Attorney (found in Part II on Page II-4)

    24.2    Certified Resolutions of the Board of Directors authorizing Power of
            Attorney (filed herewith)


                                      II--2
<PAGE>   17
ITEM 17. UNDERTAKINGS

         The undersigned Registrant hereby undertakes:

         (1) To file, during any period in which offers or sales are being made,
a post-effective amendment to this Registration Statement:

                  (i) To include any prospectus required by Section 10(a)(3) of
         the Securities Act;

                  (ii) To reflect in the prospectus any facts or events arising
         after the effective date of the Registration Statement (or the most
         recent post-effective amendment thereof) which, individually or in the
         aggregate, represent a fundamental change in the information set forth
         in the Registration Statement;

                  (iii) To include any material information with respect to the
         plan of distribution not previously disclosed in the Registration
         Statement or any material change to such information in the
         Registration Statement;

provided, however, that paragraphs (i) and (ii) above do not apply if the
information required to be included in a post-effective amendment by those
paragraphs is contained in periodic reports filed by the registrant pursuant to
Sections 13 or 15(d) of the Securities Exchange Act of 1934 that are
incorporated by reference in the Registration Statement.

         (2) That, for the purpose of determining any liability under the
Securities Act, each post-effective amendment that contains a form of prospectus
shall be deemed to be a new registration statement relating to the securities
offered therein, and the offering of such securities at that time shall be
deemed to be the initial bona fide offering thereof.

         (3) To remove from registration by means of a post-effective amendment
the securities being registered which remain unsold at the termination of the
offering.

         The undersigned Registrant hereby undertakes that, for purposes of
determining any liability under the Securities Act, each filing of the
Registrant's annual report pursuant to Section 13(a) or Section 15(d) of the
Securities Exchange Act of 1934 (and, where applicable, each filing of an
employee benefit plan's annual report pursuant to Section 15(d) of the
Securities Act of 1934) that is incorporated by reference in the Registration
Statement shall be deemed to be a new registration statement relating to the
securities offered therein, and the offering of such securities at that time
shall be deemed to be the initial bona fide offering thereof.

         Insofar as indemnification for liabilities arising under the Securities
Act may be permitted to directors, officers and controlling persons of the
Registrant pursuant to the foregoing provisions, or otherwise, the Registrant
has been advised that in the opinion of the Securities and Exchange Commission
such indemnification is against public policy as expressed in the Act and is,
therefore, unenforceable. In the event that a claim for indemnification against
such liabilities (other than the payment by the Registrant of expenses incurred
or paid by a director, officer or controlling person of the Registrant in the
successful defense of any action, suit or proceeding) is asserted by such
director, officer or controlling person in connection with the securities being
registered, the Registrant will, unless in the opinion of its counsel the matter
has been settled by controlling precedent, submit to a court of appropriate
jurisdiction the question whether such indemnification by it is against public
policy as expressed in the Act and will be governed by the final adjudication of
such issue.

         The undersigned Registrant hereby undertakes that:

         (1) For purposes of determining any liability under the Securities Act,
the information omitted from the form of prospectus filed as part of this
Registration Statement in reliance upon Rule 430A and contained in a form of
prospectus filed by the Registrant pursuant to Rule 424(b)(1) or (4) or 497(h)
under the Securities Act shall be deemed to be part of this Registration
Statement as of the time it was declared effective.

         (2) For the purposes of determining any liability under the Securities
Act, each post-effective amendment that contains a form of prospectus shall be
deemed to be a new registration statement relating to the securities offered
therein, and the offering of such securities at that time shall be deemed to be
the initial bona fide offering thereof.


                                      II--3
<PAGE>   18
                                   SIGNATURES

         Pursuant to the requirements of the Securities Act of 1933, the
Registrant has duly caused this Registration Statement to be signed on its
behalf by the undersigned, thereunto duly authorized, in the City of Tampa, and
State of Florida, on this 22nd day of October, 1997.

                       SYKES ENTERPRISES, INCORPORATED


                       By:/s/ Scott J. Bendert
                          ------------------------------------------------------
                          Scott J. Bendert
                          Vice President, Treasurer, and Chief Financial Officer

         Pursuant to the requirements of the Securities Act of 1933, this
Registration Statement has been signed below by the following persons in the
capacities and on the dates indicated. Each person whose signature appears below
constitutes and appoints Scott J. Bendert and John L. Crites, Jr., and each of
them individually, his true and lawful attorney-in-fact and agent, with full
power of substitution and resubstitution, for him and in his name, place and
stead, in any and all capacities, to sign any and all amendments (including
post-effective amendments) to this Registration Statement and any and all
Registration Statements filed pursuant to Rule 462(b) under the Securities Act
of 1933, and to file the same, with all exhibits thereto, and other documents in
connection therewith, with the Securities and Exchange Commission, granting unto
said attorneys-in-fact and agents, and each of them, full power and authority to
do and perform each and every act and thing requisite and necessary to be done
in connection therewith, as fully to all intents and purposes as he might or
could do in person, hereby ratifying and confirming all that said
attorneys-in-fact and agents, or either of them, may lawfully do or cause to be
done by virtue hereof.

<TABLE>
<CAPTION>
             Signature                           Title                                Date
             ---------                           -----                                ----
<S>                                 <C>                                          <C>
/s/ John H. Sykes                   Chairman of the Board, President,            October 22, 1997
- ----------------------------------  Chief Executive Officer and Director
           John H. Sykes            (Principal Executive Officer)

/s/ Scott J. Bendert                Vice President, Treasurer, and Chief         October 22, 1997
- ----------------------------------  Financial Officer (Principal Financial
         Scott J. Bendert           and Accounting Officer)

/s/ David E. Garner                 Director                                     October 22, 1997
- ----------------------------------
         David E. Garner

/s/ John D. Gannett, Jr.            Director                                     October 22, 1997
- ----------------------------------
      John D. Gannett, Jr.

/s/ Furman P. Bodenheimer, Jr.      Director                                     October 22, 1997
- ----------------------------------
   Furman P. Bodenheimer, Jr.

/s/ Parks Helms                     Director                                     October 22, 1997
- ----------------------------------
          H. Parks Helms

/s/ Gordon H. Loetz                 Director                                     October 22, 1997
- ----------------------------------
          Gordon H. Loetz

/s/ Ernest J. Milani                Director                                     October 22, 1997
- ----------------------------------
         Ernest J. Milani

/s/ R. James Stroker                Director                                     October 22, 1997
- ----------------------------------
         R. James Stroker

/s/ Adelaide A. Sink                Director                                     October 22, 1997
- ----------------------------------
        Adelaide A. Sink
</TABLE>




                                      II--4

<PAGE>   1
                                                                     EXHIBIT 3.1
                           ARTICLES OF INCORPORATION
                                       OF
                        SYKES ENTERPRISES, INCORPORATED

         THE UNDERSIGNED, acting as sole incorporator of SYKES ENTERPRISES,
INCORPORATED (hereinafter, the "Corporation") under the Florida Business
Corporation Act, Chapter 607 of the Florida Statutes, as hereafter amended and
modified (the "FBCA"), hereby adopts the following Articles of Incorporation
for the Corporation, pursuant to Section 607.0203(1) of the Florida Statutes:

                                   ARTICLE 1
                                      Name

         The name of the Corporation is:  Sykes Enterprises, Incorporated.

                                   ARTICLE 2
                            Business and Activities

         The Corporation may, and is authorized to, engage in any activity or
business now or hereafter permitted under the laws of the United States and of
the State of Florida.

                                   ARTICLE 3
                                 Capital Stock

         3.1      Authorized Shares. The total number of shares of all classes 
of capital stock that the Corporation shall have the authority to issue shall
be 60,000,000 shares, of which 50,000,000 shares shall be Common Stock having a
par value of $0.01 per share ("Common Stock") and 10,000,000 shares shall be
Preferred Stock, $0.01 par value per share ("Preferred Stock"). The Board of
Directors is expressly authorized, pursuant to Section 607.0602 of the FBCA, to
provide for the classification and reclassification of any unissued shares of
Common Stock or Preferred Stock and the issuance thereof in one or more classes
or series without the approval of the shareholders of the Corporation, all
within the limitations set forth in Section 607.0601 of the FBCA.

         3.2      Common Stock.

                  (A) Relative Rights. The Common Stock shall be subject to all
of the rights, privileges, preferences and priorities of the Preferred Stock as
set forth in the Articles of Amendment to these Articles of Incorporation that
may hereafter be filed pursuant to Section 607.0602 of the FBCA to establish
the respective class or series of the Preferred Stock. Except as otherwise
provided in these Articles of Incorporation, each share of Common Stock shall
have the same rights as and be identical in all respects to all the other
shares of Common Stock.

                  (B) Voting Rights. Except as otherwise provided in these
Articles of Incorporation, except as otherwise provided by the FBCA and except
as may be determined by the Board of Directors with respect to the Preferred
Stock, only the holders of Common Stock shall be entitled to vote for the
election of directors of the Corporation and for all other corporate purposes.
Upon any such vote, each holder of Common Stock shall, except as


<PAGE>   2



otherwise provided by the FBCA, be entitled to one vote for each share of
Common Stock held by such holder.

                  (C) Dividends. Whenever there shall have been paid, or
declared and set aside for payment, to the holders of the shares of any class
of stock having preference over the Common Stock as to the payment of
dividends, the full amount of dividends and of sinking fund or retirement
payments, if any, to which such holders are respectively entitled in preference
to the Common Stock, then the holders of record of the Common Stock and any
class or series of stock entitled to participate therewith as to dividends,
shall be entitled to receive dividends, when, as, and if declared by the Board
of Directors, out of any assets legally available for the payment of dividends
thereon.

                  (D) Dissolution, Liquidation, Winding Up. In the event of any
dissolution, liquidation, or winding up of the Corporation, whether voluntary
or involuntary, the holders of record of the Common Stock then outstanding, and
all holders of any class or series of stock entitled to participate therewith
in whole or in part, as to the distribution of assets, shall become entitled to
participate in the distribution of assets of the Corporation remaining after
the Corporation shall have paid, or set aside for payment, to the holders of
any class of stock having preference over the Common Stock in the event of
dissolution, liquidation, or winding up, the full preferential amounts (if any)
to which they are entitled, and shall have paid or provided for payment of all
debts and liabilities of the Corporation.

         3.3      Preferred Stock.

                  (A) Issuance, Designations, Powers, Etc. The Board of
Directors is expressly authorized, subject to the limitations prescribed by the
FBCA and the provisions of these Articles of Incorporation, to provide, by
resolution and by filing Articles of Amendment to these Articles of
Incorporation, which, pursuant to Section 607.0602(4) of the FBCA shall be
effective without shareholder action, for the issuance from time to time of the
shares of the Preferred Stock in one or more classes or series, to establish
from time to time the number of shares to be included in each such class or
series, and to fix the designations, powers, preferences and other rights of
the shares of each such class or series and to fix the qualifications,
limitations and restrictions thereon, including, but without limiting the
generality of the foregoing, the following:

                  (1) the number of shares constituting that class or series
                      and the distinctive designation of that class or series;

                  (2) the dividend rate on the shares of that class or series,
                      whether dividends shall be cumulative, noncumulative or 
                      partially cumulative and, if so, from which date or dates,
                      and the relative rights of priority, if any, of payments
                      of dividends on shares of that class or series;

                  (3) whether that class or series shall have voting rights, in
                      addition to the voting rights provided by the FBCA, and,
                      if so, the terms of such voting rights;

                  (4) whether that class or series shall have conversion 
                      privileges, and, if so, the terms and conditions of such 
                      conversion, including

                                       2


<PAGE>   3



                      provision for adjustment of the conversion rate in such
                      events as the Board of Directors shall determine;

                  (5) whether or not the shares of that class or series shall
                      be redeemable, and, if so, the terms and conditions of 
                      such redemption, including the dates upon or after which
                      they shall be redeemable, and the amount per share payable
                      in case of redemption, which amount may vary under
                      different conditions and at different redemption dates;

                  (6) whether that class or series shall have a sinking fund
                      for the redemption or purchase of shares of that class or
                      series, and, if so, the terms and amount of such sinking
                      fund;

                  (7) the rights of the shares of that class or series in the
                      event of voluntary or involuntary liquidation, 
                      dissolution, or winding up of the Corporation, and the 
                      relative rights of priority, if any, of payment of shares
                      of that class or series; and

                  (8) any other relative powers, preferences, and rights of
                      that class or series, and qualifications, limitations or 
                      restrictions on that class or series.

             (B)  Dissolution, Liquidation, Winding Up. In the event of any
liquidation, dissolution or winding up of the Corporation, whether voluntary or
involuntary, the holders of Preferred Stock of each class or series shall be
entitled to receive only such amount or amounts as shall have been fixed by the
Articles of Amendment to these Articles of Incorporation or by the resolution
or resolutions of the Board of Directors providing for the issuance of such
class or series.

         3.4 No Preemptive Rights. Except as the Board of Directors may
otherwise determine, no shareholder of the Corporation shall have any
preferential or preemptive right to subscribe for or purchase from the
Corporation any new or additional shares of capital stock, or securities
convertible into shares of capital stock, of the Corporation, whether now or
hereafter authorized.

         3.5 Special Classes of Stock Prior to Initial Public Offering. Until
the closing of a firm commitment underwritten public offering by the
Corporation of its Common Stock pursuant to an effective registration statement
under the Securities Act of 1933 ("IPO"), the Corporation shall have authority
to issue up to 1,000,000 shares of its Common Stock as nonvoting shares (the
"Nonvoting Common Stock") having the rights, qualifications and limitations set
forth below and up to 3,600 shares of its Preferred Stock as nonvoting shares
(the "Special Preferred Stock") having the rights, preferences, qualifications,
limitations and restrictions set forth below. Anything in Section 3.3 to the
contrary notwithstanding, the Board of Directors shall not be required to file
Articles of Amendment to these Articles of Incorporation in order to issue
shares of Special Preferred Stock. Any and all shares of Nonvoting Common Stock
and Special Preferred Stock outstanding at the time of the IPO shall be
converted to Common Stock as set forth below, and thereafter, the Corporation
shall not have authority to issue any additional shares of Nonvoting Common
Stock or Special Preferred Stock. The shares of Special Preferred

                                       3


<PAGE>   4
Stock converted at the time of the IPO shall be restored to the status of
authorized but unissued Preferred Stock, without designation as to class or
series.

                  (A)      Nonvoting Common Stock.

                           (1)      Relative Rights.  Except as otherwise 
provided in this Section 3.5, each share of Nonvoting Common Stock shall have
the same rights as and be identical in all respects to each share of Common
Stock that is not specifically designated as Nonvoting Common Stock (referred
to hereinafter in this Section 3.5(A) as "Regular Common Stock").

                           (2)      No Voting Rights.  Except as otherwise
provided by the FBCA, each holder of Nonvoting Common Stock shall not be
entitled to vote for the election of directors of the Corporation or for any
other corporate purpose. If so provided, each holder of Nonvoting Common Stock
shall be entitled to one vote for each share of Nonvoting Common Stock held by
such holder.

                           (3)      Conversion Rights.

                                    (i)     Each share of Nonvoting Common 
Stock automatically shall be converted into one share of Regular Common Stock 
immediately upon the closing of the IPO.

                                    (ii)    In the event of an automatic
conversion above, the outstanding shares of Nonvoting Common Stock shall be
converted automatically without any further action by the holders of such
shares and whether or not the certificates representing such shares are
surrendered to the Corporation; provided, however, the Corporation shall not be
obligated to issue certificates evidencing the shares of Regular Common Stock
issuable upon such automatic conversion unless the certificates evidencing such
shares of Nonvoting Common Stock are delivered to the Corporation. Such
conversion shall be deemed to have been made immediately prior to the closing
of the IPO, and the person or persons entitled to receive the shares issuable
upon such conversion shall be treated for all purposes as the record holder or
holders of such shares on such date.

                           (4)      Redemption Rights.

                                    (i)     In the event the Special Preferred
Stock is redeemed pursuant to Section 3.5(B)(4) hereof, each holder of issued
and outstanding shares of Nonvoting Common Stock ("Nonvoting Holders") may
require the Corporation, upon 30 days prior written notice to the Corporation,
to repurchase all of the shares of issued and outstanding Nonvoting Common
Stock owned by such Nonvoting Holder at the Repurchase Price (as hereinafter
defined) per share and otherwise in the manner provided for in this Section and
Section 3.5(B)(4)(vi).

                                    (ii)    The repurchase price (the 
"Repurchase Price") per share of Nonvoting Common Stock shall be determined by
mutual agreement between the Corporation and the Nonvoting Holder or, if the
Corporation and the Nonvoting Holder cannot reach such an agreement within
thirty (30) days after written notification of the Nonvoting Holder of his or
her intention to have all of his or her Nonvoting Common Stock repurchased,
then the Repurchase Price shall be determined by a nationally recognized
investment banking firm or public accounting firm (the "Appraiser") as follows.
Each of the Corporation and the Nonvoting Holder shall retain an Appraiser
(which, in the case of the Corporation, may be the investment

                                       4


<PAGE>   5



banking firm or independent accounting firm regularly retained by the
Corporation), and such Appraisers shall jointly determine the Repurchase Price
for the Nonvoting Common Stock and deliver their opinions in writing to the
Corporation and the Nonvoting Holder. If such Appraisers cannot jointly make
such a determination, then, unless otherwise agreed to by the Corporation and
the Nonvoting Holder, such Appraisers shall, in their sole discretion, choose
another Appraiser, which Appraiser shall determine the Repurchase Price in
writing delivered to the Corporation and the Nonvoting Holder, which
determination shall be conclusive and binding on the Corporation and the
Nonvoting Holder. In determining the Repurchase Price, no discount shall be
imposed by reason of the nonvoting characteristics of the Nonvoting Common
Stock. Each of the Corporation and the Nonvoting Holder shall bear the fees and
expenses of the Appraiser retained on his, her or its behalf, and the fees and
expenses of a third Appraiser, if necessary, shall be borne by the Corporation.

                                    (iii)   All shares of Nonvoting Common Stock
repurchased as hereinabove provided or otherwise shall be retired and cancelled
and shall not be reissued.]

                  (B)      Special Preferred Stock.

                           (1)      Voting Rights.  Except as otherwise provided
by the FBCA, the holders of issued and outstanding shares of Special Preferred
Stock ("Special Preferred Holders") shall not be entitled to vote for the
election of directors of the Corporation or for all other corporate matters. If
so provided, each share of Special Preferred Stock shall be entitled to that
number of votes as shall equal the number of shares of Common Stock into which
such Special Preferred Stock may be converted pursuant to Section 3.5(B)(5)
hereof or, if an IPO has not closed, pursuant to the mechanism described in
Section 3.5(A)(4)(ii) hereof.

                           (2)      Dividend Rights.

                                    (i)     The Special Preferred Holders shall 
be entitled to receive, out of funds legally available for the payment of
dividends, and before any dividends are declared or paid upon Common Stock, a
cumulative cash dividend at an annual rate of seven and one-half percent
(7-1/2%) of the stated value of each share of Special Preferred Stock, payable
in equal quarterly installments on the fifteenth day of January, April, July
and October of each year, commencing on April 15, 1996 (each, a "Dividend
Payment Date"). The stated value of the Special Preferred Stock is $1,000 per
share. Dividends on the issued and outstanding shares of Special Preferred
Stock shall be preferred and cumulative and shall begin to accrue from the date
on which such shares are originally issued by the Corporation to the Special
Preferred Holder. In the event that Special Preferred Stock is issued in a
merger in exchange for shares of preferred stock of the merging corporation
(the "Old Preferred") and there are accrued but unpaid dividends on the Old
Preferred when the merger becomes effective, accrued dividends on each share of
Special Preferred Stock issued in exchange for the Old Preferred for the
dividend period ending on the first Dividend Payment Date after the merger
shall include the same amount of accrued but unpaid dividends accrued as of the
effective time of the merger on the number of shares of Old Preferred exchanged
in the merger for each such share of Special Preferred Stock. In the event
dividends payable on the issued and outstanding shares of Special Preferred
Stock shall be in arrears for two consecutive full quarterly periods, and such
failure to pay dividends is not cured within thirty (30) days of the date when
such second quarterly dividend was scheduled, then the cumulative cash dividend
shall be increased to an annual rate of sixteen percent (16%) with respect to
unpaid dividends (applied retroactively to the date such dividends became due
and payable) and future dividends,

                                       5


<PAGE>   6
and such rate shall continue until all arrearages in dividends shall have been
paid, or set apart for payment, whereupon such dividend rate shall revert to
the original rate of seven and one-half percent (7-1/2%). Special Preferred
Holders shall not be entitled to participate in any other or additional
earnings or profits of the Corporation beyond the foregoing dividend rights.

                                    (ii)    Unless the full amount of 
cumulative  dividends on the special Preferred Stock up to and including the
most current Dividend Payment Date shall have been paid, or declared and a sum
sufficient for the payment thereof set apart, the Corporation shall not at any
time (a) set aside or apply any sum for the purchase or redemption of any
outstanding capital stock of the Corporation of any class or series (whether by
purchase or by redemption pursuant to any optional or mandatory redemption
provisions or otherwise) or (b) declare any dividend (other than a dividend
payable in Common Stock of the Corporation) or distribution on, or set aside or
apply any sum for the payment of any dividend or other distribution on, the
Common Stock or any other class of stock of the Corporation, except the Special
Preferred Stock.

                           (3)      Dissolution, Liquidation, Winding Up.  In 
the event of any dissolution, liquidation or winding up of the Corporation,
whether voluntary or involuntary, before any assets of the Corporation shall be
paid to, set aside for or distributed to holders of issued and outstanding
shares of Common Stock, each Special Preferred Holder shall be entitled to
receive out of the assets of the Corporation or the proceeds thereof, a
preferential payment in an amount equal to the Redemption Price (as defined in
Section 3.5(B)(4) hereof). Except as provided herein, the Special Preferred
Holders shall not be entitled to participate in any further distribution of the
assets of the Corporation or otherwise. If the assets distributable upon a
liquidation shall be insufficient to permit the distribution to the Special
Preferred Holders of the full preferential amounts to which such Special
Preferred Holders shall be entitled, then such amounts shall be distributed
ratably to such Special Preferred Holders in proportion to the full amounts to
which they respectively are entitled. Neither the consolidation or merger of
the Corporation with or into any other corporation or corporations, nor the
sale or transfer by the Corporation of all or any part of its assets or stock,
shall be deemed to be a liquidation of the Corporation for purposes of this
Section.

                  (4) Redemption Rights.

                           (i)      At the option of the Corporation, as 
evidenced by resolution of its Board of Directors, the Corporation may at any
time, and from time to time, redeem the entire amount of the shares of issued
and outstanding Special Preferred Stock, without any redemption premium or
penalty, at the Redemption Price (as hereinafter defined) per share and
otherwise in the manner provided for in this Section.

                           (ii)     At the option of a Special Preferred Holder
commencing five (5) years after issuance of the Special Preferred Stock to be
redeemed, upon 90 days prior written notice to the Corporation, a Special
Preferred Holder may require the Corporation to redeem the entire amount of the
shares of issued and outstanding Special Preferred Stock owned by such Special
Preferred Holder at the Redemption Price per share and otherwise in the manner
provided for in this Section.

                           (iii)    At the option of a Special Preferred 
Holder, upon the occurrence of an Event of Default (as hereinafter defined), a
Special Preferred Holder may require the Corporation to redeem the entire
amount of the shares of issued and outstanding Special

                                       6


<PAGE>   7
Preferred Stock owned by such Special Preferred Holder at the Redemption Price
per share and otherwise in the manner provided for in this Section. An Event of
Default shall mean an event of default as set forth in Article VIII of that
certain Loan Agreement by and between the Corporation and NationsBank of North
Carolina, N.A. (the "Bank") dated as of July 29, 1994 (the "Loan Agreement"),
subject to waiver or amendment by the Bank. In the event that the Corporation's
indebtedness to the Bank is refinanced under a new or amended loan agreement
with the Bank or with another financial institution or commercial lender, any
covenant in such new or amended loan agreement that is substantially similar to
a corresponding covenant set forth in the Loan Agreement, if any, shall be
incorporated in substitution for the covenant set forth in the Loan Agreement;
provided, however, that any covenant that is not substantially similar to a
covenant in the Loan Agreement shall not be deemed substituted. The Corporation
shall notify the Special Preferred Holder in writing upon the occurrence of an
Event of Default arising out of the breach by the Corporation of one or more of
the covenants that is not cured by the Corporation or waived by the Bank within
thirty (30) days after such breach. The Special Preferred Holder shall have the
right to require the Corporation to redeem all of the Special Preferred Stock
within ten (10) days after the giving of such notice by the Corporation, upon
the same terms as if the Corporation had elected to redeem the Special
Preferred Stock at such time.

                           (iv)     Upon or immediately prior to the 
consummation of a Sale (as hereinafter defined) of the Corporation, the
Corporation shall redeem the entire amount of the shares of issued and
outstanding Special Preferred Stock at the Redemption Price per share and
otherwise in the manner provided for in this Section. A Sale of the Corporation
shall mean the sale of (a) capital stock of the Corporation to any person or
any group of persons pursuant to which such person or persons acquire directly
or indirectly capital stock of the Corporation possessing the voting power to
elect a majority of the board of directors of the Corporation (whether by
merger, consolidation, reorganization or sale or transfer of the shares of
capital stock of the Corporation or otherwise), or (b) all or substantially all
of the Corporation's assets; provided, however, that an IPO shall not
constitute a Sale of the Corporation.

                           (v)      The redemption price (the "Redemption 
Price") per share of Special Preferred Stock shall be the stated value, plus an
amount equal to any unpaid cumulative dividends accrued thereon to the date
scheduled or fixed by the Corporation for redemption, plus an amount equal to
the sum of the applicable federal and state income taxes due and payable as a
result of such redemption, after giving due consideration to any current or
future deduction available in determining such income tax, including a
deduction attributable to the payment of state income tax. Any Redemption Price
due a Special Preferred Holder hereunder shall be paid by the Corporation upon
surrender of the certificate or certificates representing those shares to be
redeemed.

                           (vi)     (a)     Notice of any redemption ("Notice of
Redemption") shall be given by the Corporation or the Special Preferred Holder,
whichever is applicable, by mailing to the other party a written notice of such
redemption, first class postage prepaid, certified mail, return receipt
requested, at the Corporation's principal office or at each of such Special
Preferred Holders' last address as shall appear upon the stock transfer records
of the Corporation. Any Notice of Redemption which is mailed in the manner
provided herein shall be conclusively presumed to have been duly given 72 hours
after such mailing; and any nonmaterial defect in such notice shall not affect
the validity of the proceedings for the redemption of any shares of Special
Preferred Stock.

                                       7


<PAGE>   8
                                    (b)     The Corporation's Notice of 
Redemption to each Special Preferred Holder shall specify the Redemption Date
and the total Redemption Price to be paid by the Corporation upon surrender of
the certificate or certificates representing such shares. The Notice of
Redemption shall also state that any unpaid cumulative dividends accrued
thereon to the Redemption Date will be paid as specified therein and that from
and after the Redemption Date dividends thereon will cease to accrue.

                                    (c)     If any Notice of Redemption shall
have been duly given, then from and after the Redemption Date set forth therein
(unless default shall be made by the Corporation in the payment of the
Redemption Price), all such shares so called for redemption shall no longer be
deemed outstanding on and after the Redemption Date, and the right to receive
dividends thereon and all other rights not theretofore terminated with respect
to such shares shall cease and terminate on such Redemption Date; except only
the right of the Special Preferred Holders thereof to receive the Redemption
Price upon surrender of the certificate or certificates for such shares,
without interest.

                           (vii)    All shares of Special Preferred Stock 
redeemed as hereinabove provided or otherwise shall be retired and canceled and
restored to the status of authorized but unissued shares of Preferred Stock
without designation as to class or series.

                  (5)      Conversion Rights.

                           (i)      Each share of Special Preferred Stock 
automatically shall be converted into shares of Common Stock upon the closing
of an IPO. The number of shares of Common Stock into which a share of Special
Preferred Stock is convertible shall be an amount equal to (x) the sum of (aa)
the Redemption Price of each share of Special Preferred Stock, plus (bb) the
total amount of the underwriting discount on the shares of Common Stock issued
upon conversion of the Special Preferred Stock and sold by the holder in the
IPO, divided by (y) the per share public offering price of the IPO.

                           (ii)     In the event of an automatic conversion 
above, the outstanding shares of Special Preferred Stock shall be converted
automatically without any further action by the holders of such shares and
whether or not the certificates representing such shares are surrendered to the
Corporation; provided, however, the Corporation shall not be obligated to issue
certificates evidencing the shares of Common Stock issuable upon such automatic
conversion unless the certificates evidencing such shares are delivered to the
Corporation. Such conversion shall be deemed to have been made immediately
prior to the closing of the IPO, and the person or persons entitled to receive
the shares issuable upon such conversion shall be treated for all purposes as
the record holder or holders of such shares on such date.

                           (iii)    No fractional shares of Common Stock shall 
be issued upon conversion of Special Preferred Stock. The number of shares of
Common Stock issued by the Corporation in connection with such conversion shall
be adjusted upward by a single share to eliminate the issuance of any
fractional shares.

                                       8


<PAGE>   9
                                   ARTICLE 4
                               Board of Directors

         4.1      Classification. Except as otherwise provided in these
Articles of Incorporation or Articles of Amendment filed pursuant to Section
3.3 hereof relating to the rights of the holders of any class or series of
Preferred Stock, voting separately by class or series, to elect additional
directors under specified circumstances, the number of directors of the
Corporation shall be as fixed from time to time by or pursuant to these
Articles of Incorporation or by bylaws of the Corporation (the "Bylaws"). The
directors, other than those who may be elected by the holders of any class or
series of Preferred Stock voting separately by class or series, shall be
classified, with respect to the time for which they severally hold office, into
three classes, Class I, Class II and Class III, each of which shall be as
nearly equal in number as possible, and shall be adjusted from time to time in
the manner specified in the Bylaws to maintain such proportionality. Each
initial director in Class I shall hold office for a term expiring at the 1999
annual meeting of the shareholders; each initial director in Class II shall
hold office for a term expiring at the 1998 annual meeting of the shareholders;
and each initial director in Class III shall hold office for a term expiring at
the 1997 annual meeting of the shareholders. Notwithstanding the foregoing
provisions of this Section 4.1, each director shall serve until such director's
successor is duly elected and qualified or until such director's earlier death,
resignation or removal. At each annual meeting of the shareholders, the
successors to the class of directors whose term expires at that meeting shall
be elected to hold office for a term expiring at the annual meeting of the
shareholders held in the third year following the year of their election and
until their successors shall have been duly elected and qualified or until such
director's earlier death, resignation or removal.

         4.2      Removal.

                  (A) Removal For Cause. Except as otherwise provided pursuant
to the provisions of these Articles of Incorporation or Articles of Amendment
relating to the rights of the holders of any class or series of Preferred
Stock, voting separately by class or series, to elect directors under specified
circumstances, any director or directors may be removed from office at any
time, but only for cause (as defined in Section 4.2(B) hereof) and only by the
affirmative vote, at a special meeting of the shareholders called for such a
purpose, of not less than sixty-six and two-thirds percent (66 2/3%) of the
total number of votes of the then outstanding shares of capital stock of the
Corporation entitled to vote generally in the election of directors, voting
together as a single class, but only if notice of such proposed removal was
contained in the notice of such meeting. At least thirty (30) days prior to
such special meeting of shareholders, written notice shall be sent to the
director or directors whose removal will be considered at such meeting. Any
vacancy on the Board of Directors resulting from such removal or otherwise
shall be filled only by vote of a majority of the directors then in office,
although less than a quorum, and any director so chosen shall hold office until
the next election of the class for which such director shall have been chosen
and until his or her successor shall have been elected and qualified or until
any such director's earlier death, resignation or removal.

                  (B) "Cause" Defined. For the purposes of this Section 4.2,
"cause" shall mean (i) misconduct as a director of the Corporation or any
subsidiary of the Corporation which involves dishonesty with respect to a
substantial or material corporate activity or corporate assets, or (ii)
conviction of an offense punishable by one (1) or more years of imprisonment
(other than minor regulatory infractions and traffic violations which do not
materially and adversely affect the Corporation).

                                       9


<PAGE>   10
                  4.3 Change of Number of Directors. In the event of any
increase or decrease in the authorized number of directors, the newly created
or eliminated directorships resulting from such increase or decrease shall be
apportioned by the Board of Directors among the three classes of directors so
as to maintain such classes as nearly equal as possible. No decrease in the
number of directors constituting the Board of Directors shall shorten the term
of any incumbent director.

                  4.4 Directors Elected by Holders of Preferred Stock.
Notwithstanding the foregoing, whenever the holders of any one or more classes
or series of Preferred Stock issued by the Corporation shall have the right,
voting separately by class or series, to elect one or more directors at an
annual or special meeting of shareholders, the election, term of office,
filling of vacancies and other features of such directorships shall be governed
by the terms of these Articles of Incorporation, as amended by Articles of
Amendment applicable to such classes or series of Preferred Stock, and such
directors so elected shall not be divided into classes pursuant to this Article
4 unless expressly provided by the Articles of Amendment applicable to such
classes or series of Preferred Stock.

                  4.5 Exercise of Business Judgment. In discharging his or her
duties as a director of the Corporation, a director may consider such factors
as the director considers relevant, including the long-term prospects and
interests of the Corporation and its shareholders, the social, economic, legal,
or other effects of any corporate action or inaction upon the employees,
suppliers, customers of the Corporation or its subsidiaries, the communities
and society in which the Corporation or its subsidiaries operate, and the
economy of the State of Florida and the United States.

                  4.6 Initial Number of Directors. The number of directors
constituting the initial Board of Directors of the Corporation is seven (7).
The number of directors may be increased or decreased from time to time as
provided in the Bylaws, but in no event shall the number of directors be less
than three (3).

                                   ARTICLE 5
                             Action By Shareholders

         5.1      Call For Special Meeting. Special meetings of the
shareholders of the Corporation may be called at any time, but only by (a) the
Chairman of the Board of the Corporation, (b) a majority of the directors in
office, although less than a quorum, and (c) the holders of not less than
thirty-five percent (35%) of the total number of votes of the then outstanding
shares of capital stock of the Corporation entitled to vote generally in the
election of directors, voting together as a single class.

         5.2      Shareholder Action By Unanimous Written Consent. Any action
required or permitted to be taken by the shareholders of the Corporation must
be effected at a duly called annual or special meeting of the shareholders, and
may not be effected by any consent in writing by such shareholders, unless such
written consent is unanimous.

                                       10


<PAGE>   11
                                   ARTICLE 6
                                Indemnification

         6.1 Provision of Indemnification. The Corporation shall, to the
fullest extent permitted or required by the FBCA, including any amendments
thereto (but in the case of any such amendment, only to the extent such
amendment permits or requires the Corporation to provide broader
indemnification rights than prior to such amendment), indemnify its Directors
and Executive Officers against any and all Liabilities, and advance any and all
reasonable Expenses, incurred thereby in any Proceeding to which any such
Director or Executive Officer is a Party or in which such Director or Executive
Officer is deposed or called to testify as a witness because he or she is or
was a Director or Executive Officer of the Corporation. The rights to
indemnification granted hereunder shall not be deemed exclusive of any other
rights to indemnification against Liabilities or the advancement of Expenses
which a Director or Executive Officer may be entitled under any written
agreement, Board of Directors' resolution, vote of shareholders, the Act, or
otherwise. The Corporation may, but shall not be required to, supplement the
foregoing rights to indemnification against Liabilities and advancement of
Expenses by the purchase of insurance on behalf of any one or more of its
Directors or Executive Officers whether or not the Corporation would be
obligated to indemnify or advance Expenses to such Director or Executive
Officer under this Article. For purposes of this Article, the term "Directors"
includes former directors of the Corporation and any director who is or was
serving at the request of the Corporation as a director, officer, employee, or
agent of another Corporation, partnership, joint venture, trust, or other
enterprise, including, without limitation, any employee benefit plan (other
than in the capacity as an agent separately retained and compensated for the
provision of goods or services to the enterprise, including, without
limitation, attorneys-at-law, accountants, and financial consultants). The term
"Executive Officers" includes those individuals who are or were at any time
"executive officers" of the Corporation as defined in Securities and Exchange
Commission Rule 3b-7 promulgated under the Securities Exchange Act of 1934, as
amended. All other capitalized terms used in this Article 6 and not otherwise
defined herein have the meaning set forth in Section 607.0850, Florida Statutes
(1995). The provisions of this Article 6 are intended solely for the benefit of
the indemnified parties described herein, their heirs and personal
representatives and shall not create any rights in favor of third parties. No
amendment to or repeal of this Article VI shall diminish the rights of
indemnification provided for herein prior to such amendment or repeal.

                                   ARTICLE 7
                                   Amendments

         7.1 Articles of Incorporation. Notwithstanding any other provision of
these Articles of Incorporation or the Bylaws of the Corporation (and
notwithstanding that a lesser percentage may be specified by law) the
affirmative vote of sixty-six and two-thirds percent (66 2/3%) of the total
number of votes of the then outstanding shares of the capital stock of the
Corporation entitled to vote generally in the election of directors, voting
together as a single class, shall be required (unless separate voting by
classes is required by the FBCA, in which event the affirmative vote of
sixty-six and two-thirds percent (66 2/3%) of the number of shares of each
class or series entitled to vote as a class shall be required), to amend or
repeal, or to adopt any provision inconsistent with the purpose or intent of,
Articles 4, 5, 6 or this Article 7 of these Articles of Incorporation. Notice
of any such proposed amendment, repeal or adoption shall be contained in the
notice of the meeting at which it is to be considered. Subject to the
provisions set forth herein, the Corporation reserves the right to amend,
alter, repeal or rescind any

                                       11


<PAGE>   12
provision contained in these Articles of Incorporation in the manner now or
hereafter prescribed by law.

         7.2 Bylaws. The shareholders of the Corporation may adopt or amend a
bylaw which fixes a greater quorum or voting requirement for shareholders (or
voting groups of shareholders) than is required by the FBCA. The adoption or
amendment of a bylaw that adds, changes or deletes a greater quorum or voting
requirement for shareholders must meet the same quorum or voting requirement
and be adopted by the same vote and voting groups required to take action under
the quorum or voting requirement then in effect or proposed to be adopted,
whichever is greater.

                                   ARTICLE 8
                      Initial Registered Office and Agent

         The address of the initial Registered Office of the Corporation is 100
North Tampa Street, Suite 3900, Tampa, FL 33602, and the initial Registered
Agent at such address is Scott J. Bendert.

                                   ARTICLE 9
                      Principal Office and Mailing Address

         The address of the Principal Office of the Corporation and its mailing
address is 100 North Tampa Street, Suite 3900, Tampa, FL 33602. The location of
the Principal Office and the mailing address shall be subject to change as may
be provided in the Bylaws.

                                   ARTICLE 10
                                  Incorporator

         The name and address of the sole incorporator of the corporation is:
Kenneth J. Meister, Foley & Lardner, 100 North Tampa Street, Suite 2700, Tampa,
FL 33602.

          IN WITNESS WHEREOF, these Articles of Incorporation have been signed
by the undersigned incorporator this 29th day of February, 1996.


                                               /s/ Kenneth J. Meister
                                               --------------------------------
                                               Kenneth J. Meister, Incorporator

                                       12


<PAGE>   13

                           ACCEPTANCE OF APPOINTMENT
                          BY INITIAL REGISTERED AGENT

         THE UNDERSIGNED, having been named in Article 8 of the foregoing
Articles of Incorporation as initial Registered Agent at the office designated
therein, hereby accepts such appointment and agrees to act in such capacity.
The undersigned hereby states that he is familiar with, and hereby accepts, the
obligations set forth in Section 607.0505, Florida Statutes, and the
undersigned will further comply with any other provisions of law made
applicable to him as Registered Agent of the Corporation.

         DATED this 29th day of February, 1996.


                                             /s/ Scott J. Bendert
                                             ----------------------------------
                                             Scott J. Bendert, Registered Agent


                                       13


<PAGE>   14



                            ARTICLES OF AMENDMENT TO
                          ARTICLES OF INCORPORATION OF
                        SYKES ENTERPRISES, INCORPORATED

         Pursuant to Sections 607.0601, 607.0702, 607.1003, and 607.1006 of the
Florida Business Corporation Act (the "FBCA"), Sykes Enterprises, Incorporated
(the "Corporation") adopts the following Articles of Amendment to its Articles
of Incorporation:

         FIRST:  The name of the corporation is Sykes Enterprises, Incorporated.

         SECOND: Section 3.1 of Article 3 is amended in its entirety to state
                 as follows:

                                   ARTICLE 3
                                 CAPITAL STOCK

                  3.1 Authorized Shares. The total number of shares of all
         classes of capital stock that the Corporation shall have the authority
         to issue shall be 210,000,000 shares, of which 200,000,000 shares
         shall be Common Stock having a par value of $0.01 per share ("Common
         Stock") and 10,000,000 shares shall be Preferred Stock having a par
         value of $0.01 per share ("Preferred Stock"). The Board of Directors
         is expressly authorized, pursuant to Section 607.0602 of the FBCA, to
         provide for the classification and reclassification of any unissued
         shares of Common Stock or Preferred Stock and the issuance thereof in
         one or more classes or series without the approval of the shareholders
         of the Corporation, all within the limitations set forth in Section
         607.0601 of the FBCA.

         THIRD:  Section 5.1 of Article 5 is amended in its entirety to state as
                 follows:

                                   ARTICLE 5
                             ACTION BY SHAREHOLDERS

                  5.1 Call for Special Meeting. Special meetings of the
         shareholders of the Corporation may be called at any time, but only by
         (a) the Chairman of the Board of the Corporation, (b) a majority of
         the directors in office, although less than a quorum, and (c) the
         holders of at least fifty percent (50%) of the total number of votes
         of the then outstanding shares of capital stock of the Corporation
         entitled to vote generally in the election of directors, voting
         together as a single class.

         FOURTH: The foregoing amendments to the Corporation's Articles of
Incorporation were adopted and approved by a majority of the shareholders of
the Corporation at a meeting of shareholders on May 8, 1997, and the number of
votes cast for the amendments was sufficient for approval.

         FIFTH: The foregoing amendments to the Corporation's Articles of
Incorporation will become effective upon the filing of these Articles of
Amendment to Articles of Incorporation with the Florida Department of State.

                                       1


<PAGE>   15


         Dated:  July ___, 1997.


                                       /s/ John H. Sykes
                                       -------------------------------------
                                       JOHN H. SYKES
                                       President and Chief Executive Officer

                                       2

<PAGE>   1
                                                                    EXHIBIT 3.2
           

                                     BYLAWS



                                       OF




                        SYKES ENTERPRISES, INCORPORATED
                            (A FLORIDA CORPORATION)


                             as amended May 8, 1997



<PAGE>   2
                              TABLE OF CONTENTS

<TABLE>
<CAPTION>

                                                                                                               Page
                                                                                                               ----     
         <S>               <C>                                                                                 <C>
                                                             ARTICLE 1
                                                            DEFINITIONS
                                                            -----------

         Section 1.1       Definitions..........................................................................  1

                                                             ARTICLE 2
                                                              OFFICES

         Section 2.1       Principal and Business Offices.......................................................  1
         Section 2.2       Registered Office....................................................................  1


                                                             ARTICLE 3
                                                           SHAREHOLDERS

         Section 3.1       Annual Meeting.......................................................................  1
         Section 3.2       Special Meetings.....................................................................  2
         Section 3.3       Place of Meeting.....................................................................  3
         Section 3.4       Notice of Meeting....................................................................  3
         Section 3.5       Waiver of Notice.....................................................................  3
         Section 3.6       Fixing of Record Date................................................................  4
         Section 3.7       Shareholders' List for Meetings......................................................  5
         Section 3.8       Quorum...............................................................................  5
         Section 3.9       Voting of Shares.....................................................................  6
         Section 3.10      Vote Required........................................................................  6
         Section 3.11      Conduct of Meeting...................................................................  6
         Section 3.12      Inspectors of Election...............................................................  6
         Section 3.13      Proxies..............................................................................  7
         Section 3.14      Action by Shareholders Without Meeting...............................................  7
         Section 3.15      Acceptance of Instruments Showing Shareholder Action.................................  8

                                                             ARTICLE 4
                                                        BOARD OF DIRECTORS

         Section 4.1       General Powers and Number............................................................  9
         Section 4.2       Qualifications.......................................................................  9
         Section 4.3       Term of Office.......................................................................  9
         Section 4.4       Nominations of Directors.............................................................  9
         Section 4.5       Removal.............................................................................. 10
         Section 4.6       Resignation.......................................................................... 11
         Section 4.7       Vacancies............................................................................ 11
         Section 4.8       Compensation......................................................................... 11
         Section 4.9       Regular Meetings..................................................................... 11
         Section 4.10      Special Meetings..................................................................... 11

                                       i
<PAGE>   3

         Section 4.11      Notice............................................................................... 12
         Section 4.12      Waiver of Notice..................................................................... 12
         Section 4.13      Quorum and Voting.................................................................... 12
         Section 4.14      Conduct of Meetings.................................................................. 12
         Section 4.15      Committees........................................................................... 13
         Section 4.16      Action Without Meeting............................................................... 13

                                                             ARTICLE 5
                                                             OFFICERS

         Section 5.1       Number............................................................................... 14
         Section 5.2       Election and Term of Office.......................................................... 14
         Section 5.3       Removal.............................................................................. 14
         Section 5.4       Resignation.......................................................................... 14
         Section 5.5       Vacancies............................................................................ 14
         Section 5.6       Chairman of the Board................................................................ 14
         Section 5.7       President............................................................................ 15
         Section 5.8       Vice Presidents...................................................................... 15
         Section 5.9       Secretary............................................................................ 16
         Section 5.10      Treasurer............................................................................ 16
         Section 5.11      Assistant Secretaries and Assistant Treasurers....................................... 16
         Section 5.12      Other Assistants and Acting Officers................................................. 16
         Section 5.13      Salaries............................................................................. 16
 

                                                             ARTICLE 6
                                      CONTRACTS, CHECKS AND DEPOSITS; SPECIAL CORPORATE ACTS

         Section 6.1       Contracts............................................................................ 17
         Section 6.2       Checks, Drafts, etc.................................................................. 17
         Section 6.3       Deposits............................................................................. 17
         Section 6.4       Voting of Securities Owned by Corporation............................................ 17

                                                             ARTICLE 7
                                            CERTIFICATES FOR SHARES; TRANSFER OF SHARES

         Section 7.1       Consideration for Shares............................................................. 17
         Section 7.2       Certificates for Shares.............................................................. 18
         Section 7.3       Transfer of Shares................................................................... 18
         Section 7.4       Restrictions on Transfer............................................................. 19
         Section 7.5       Lost, Destroyed, or Stolen Certificates.............................................. 19
         Section 7.6       Stock Regulations.................................................................... 19

                                                             ARTICLE 8
                                                               SEAL

         Section 8.1       Seal................................................................................. 19

                                       ii

<PAGE>   4

                                                             ARTICLE 9
                                                         BOOKS AND RECORDS

         Section 9.1       Books and Records.................................................................... 19
         Section 9.2       Shareholders' Inspection Rights...................................................... 19
         Section 9.3       Distribution of Financial Information................................................ 20
         Section 9.4       Other Reports........................................................................ 20

                                                            ARTICLE 10
                                                          INDEMNIFICATION

         Section 10.1      Provision of Indemnification......................................................... 20

                                                            ARTICLE 11
                                                            AMENDMENTS

         Section 11.1      Power to Amend....................................................................... 20


</TABLE>
                                      iii

<PAGE>   5



                                   ARTICLE 1
                                  DEFINITIONS

     Section 1.1 Definitions. The following terms shall have the following
meanings for purposes of these bylaws:

     "Act" means the Florida Business Corporation Act, as it may be amended
from time to time, or any successor legislation thereto.

     "Corporation" means Sykes Enterprises, Incorporated, a Florida
corporation.

     "Deliver" or "delivery" includes delivery by hand; United States mail;
facsimile, telegraph, teletype or other form of electronic transmission, with
written confirmation or other acknowledgment of receipt; and private mail
carriers handling nationwide mail services.

     "Principal office" means the office (within or without the State of
Florida) where the Corporation's principal executive offices are located, as
designated in the Articles of Incorporation until an annual report has been
filed with the Florida Department of State, and thereafter as designated in the
annual report.

                                   ARTICLE 2
                                    OFFICES

     Section 2.1 Principal and Business Offices. The Corporation may have such
principal and other business offices, either within or without the State of
Florida, as the Board of Directors may designate or as the business of the
Corporation may require from time to time.

     Section 2.2 Registered Office. The registered office of the Corporation
required by the Act to be maintained in the State of Florida may but need not
be identical with the principal office if located in the State of Florida, and
the address of the registered office may be changed from time to time by the
Board of Directors or by the registered agent. The business office of the
registered agent of the Corporation shall be identical to such registered
office.

                                   ARTICLE 3
                                  SHAREHOLDERS

     Section 3.1 Annual Meeting.

            (a) Call by Directors. The annual meeting of shareholders shall be
held within six months after the close of each fiscal year of the Corporation
on a date and at a time and place designated by the Board of Directors, for the
purpose of electing directors and for the transaction of such other business as
may come before the meeting. If the election of directors shall not be held on
the day fixed as herein provided for any annual meeting of shareholders, or at
any adjournment thereof, the Board of Directors shall cause the election to be
held at a special meeting of shareholders as soon thereafter as is practicable.
The failure to hold the annual meeting of the shareholders within the time
stated in these bylaws shall not affect the terms of office of the officers or
directors of the Corporation or the validity of any corporate action.

                                       1

<PAGE>   6

            (b) Business At Annual Meeting. At an annual meeting of the
shareholders of the Corporation, only such business shall be conducted as shall
have been properly brought before the meeting. To be properly brought before an
annual meeting, business must be (1) specified in the notice of meeting (or any
supplement thereto) given by or at the direction of the Board of Directors, (2)
otherwise properly brought before the meeting by or at the direction of the
Board of Directors, or (3) otherwise properly brought before the meeting by a
shareholder. For business to be properly brought before an annual meeting by a
shareholder, the shareholder must have given timely notice thereof in writing
to the Secretary of the Corporation. To be timely, a shareholder's notice shall
be received at the principal business office of the Corporation no later than
the date designated for receipt of shareholders' proposals in a prior public
disclosure made by the Corporation. If there has been no such prior public
disclosure, then to be timely, a shareholder's notice must be delivered to or
mailed and received at the principal business office of the Corporation not
less than sixty (60) days nor more than ninety (90) days prior to the annual
meeting of shareholders; provided, however, that in the event that less than
seventy (70) days' notice of the date of the meeting is given to shareholders
by notice or prior public disclosure, notice by the shareholders, to be timely,
must be received by the Corporation not later than the close of business on the
tenth day following the day on which the Corporation gave notice or made a
public disclosure of the date of the annual meeting of the shareholders. A
shareholder's notice to the Secretary shall set forth as to each matter the
shareholder proposes to bring before the annual meeting (a) a brief description
of the business desired to be brought before the annual meeting and the reasons
for conducting such business at the annual meeting, (b) the name and address,
as they appear on the Corporation's stock books, of the shareholders proposing
such business, (c) the class and number of shares of the Corporation which are
beneficially owned by the shareholder, (d) any material interest of the
shareholder in such business, and (e) the same information required by clauses
(b), (c) and (d) above with respect to any other shareholder that, to the
knowledge of the shareholder proposing such business, supports such proposal.
Notwithstanding anything in these bylaws to the contrary, no business shall be
conducted at an annual meeting except in accordance with the procedures set
forth in this Section 3.1(b). The Chairman of an annual meeting shall, if the
facts warrant, determine and declare to the annual meeting that a matter of
business was not properly brought before the meeting in accordance with the
provisions of this Section 3.1(b), and if the Chairman shall so determine, the
Chairman shall so declare at the meeting and any such business not properly
brought before the meeting shall not be transacted.

    Section 3.2 Special Meetings.

            (a) Call by Directors or President. Special meetings of
shareholders of the Corporation, for any purpose or purposes, may be called by
the Board of Directors, the Chairman of the Board (if any) or the President.

            (b) Call by Shareholders. The Corporation shall call a special
meeting of the shareholders in the event that the holders of at least fifty
percent (50%) of all of the votes entitled to be cast on any issue proposed to
be considered at a proposed special meeting sign, date, and deliver to the
Secretary, one or more demands for the meeting describing one or more purposes
for which it is to be held. The Corporation shall give notice of such a special
meeting within sixty (60) days after the date that the demand is delivered to
the Corporation.

                                       2
<PAGE>   7

    Section 3.3 Place of Meeting. The Board of Directors may designate any
place, either within or without the State of Florida, as the place of meeting
for any annual or special meeting of shareholders. If no designation is made,
the place of meeting shall be the principal office of the Corporation.

    Section 3.4 Notice of Meeting.

            (a) Content and Delivery. Written notice stating the date, time,
and place of any meeting of shareholders and, in the case of a special meeting,
the purpose or purposes for which the meeting is called, shall be delivered not
less than ten days nor more than sixty days before the date of the meeting by
or at the direction of the President or the Secretary, or the officer or
persons duly calling the meeting, to each shareholder of record entitled to
vote at such meeting and to such other persons as required by the Act. Unless
the Act requires otherwise, notice of an annual meeting need not include a
description of the purpose or purposes for which the meeting is called. If
mailed, notice of a meeting of shareholders shall be deemed to be delivered
when deposited in the United States mail, addressed to the shareholder at his
or her address as it appears on the stock record books of the Corporation, with
postage thereon prepaid.

            (b) Notice of Adjourned Meetings. If an annual or special meeting
of shareholders is adjourned to a different date, time, or place, the
Corporation shall not be required to give notice of the new date, time, or
place if the new date, time, or place is announced at the meeting before
adjournment; provided, however, that if a new record date for an adjourned
meeting is or must be fixed, the Corporation shall give notice of the adjourned
meeting to persons who are shareholders as of the new record date who are
entitled to notice of the meeting.

            (c) No Notice Under Certain Circumstances. Notwithstanding the
other provisions of this Section, no notice of a meeting of shareholders need
be given to a shareholder if: (1) an annual report and proxy statement for two
consecutive annual meetings of shareholders, or (2) all, and at least two,
checks in payment of dividends or interest on securities during a twelve-month
period have been sent by first-class, United States mail, addressed to the
shareholder at his or her address as it appears on the share transfer books of
the Corporation, and returned undeliverable. The obligation of the Corporation
to give notice of a shareholders' meeting to any such shareholder shall be
reinstated once the Corporation has received a new address for such shareholder
for entry on its share transfer books.

    Section 3.5 Waiver of Notice.

            (a) Written Waiver. A shareholder may waive any notice required by
the Act or these bylaws before or after the date and time stated for the
meeting in the notice. The waiver shall be in writing and signed by the
shareholder entitled to the notice, and be delivered to the Corporation for
inclusion in the minutes or filing with the corporate records. Neither the
business to be transacted at nor the purpose of any regular or special meeting
of shareholders need be specified in any written waiver of notice.

            (b) Waiver by Attendance. A shareholder's attendance at a meeting,
in person or by proxy, waives objection to all of the following: (1) lack of
notice or defective

                                       3

<PAGE>   8

notice of the meeting, unless the shareholder at the beginning of the meeting
objects to holding the meeting or transacting business at the meeting; and (2)
consideration of a particular matter at the meeting that is not within the
purpose or purposes described in the meeting notice, unless the shareholder
objects to considering the matter when it is presented.

    Section 3.6 Fixing of Record Date.

            (a) General. The Board of Directors may fix in advance a date as
the record date for the purpose of determining shareholders entitled to notice
of a shareholders' meeting, entitled to vote, or take any other action. In no
event may a record date fixed by the Board of Directors be a date preceding the
date upon which the resolution fixing the record date is adopted or a date more
than seventy days before the date of meeting or action requiring a
determination of shareholders.

            (b) Special Meeting. The record date for determining shareholders
entitled to demand a special meeting shall be the close of business on the date
the first shareholder delivers his or her demand to the Corporation.

            (c) Shareholder Action by Unanimous Written Consent. If no prior
action is required by the Board of Directors pursuant to the Act, the record
date for determining shareholders entitled to take action without a meeting
shall be the close of business on the date the first signed written consent
with respect to the action in question is delivered to the Corporation, but if
prior action is required by the Board of Directors pursuant to the Act, such
record date shall be the close of business on the date on which the Board of
Directors adopts the resolution taking such prior action unless the Board of
Directors otherwise fixes a record date. Any action of the shareholders of the
Corporation taken without a meeting shall be effected only upon the unanimous
written consent of all shareholders entitled to take such action.

            (d) Absence of Board Determination for Shareholders' Meeting. If
the Board of Directors does not determine the record date for determining
shareholders entitled to notice of and to vote at an annual or special
shareholders' meeting, such record date shall be the close of business on the
day before the first notice with respect thereto is delivered to shareholders.

            (e) Adjourned Meeting. A record date for determining shareholders
entitled to notice of or to vote at a shareholders' meeting is effective for
any adjournment of the meeting unless the Board of Directors fixes a new record
date, which it must do if the meeting is adjourned to a date more than 120 days
after the date fixed for the original meeting.

    Section 3.7 Shareholders' List for Meetings.

            (a) Preparation and Availability. After a record date for a meeting
of shareholders has been fixed, the Corporation shall prepare an alphabetical
list of the names of all of the shareholders entitled to notice of the meeting.
The list shall be arranged by class or series of shares, if any, and show the
address of and number of shares held by each shareholder. Such list shall be
available for inspection by any shareholder for a period of ten days prior to
the meeting or such shorter time as exists between the record date and the
meeting date, and continuing through the meeting, at the Corporation's
principal office, at a

                                       4
<PAGE>   9

place identified in the meeting notice in the city where the meeting will be
held, or at the office of the Corporation's transfer agent or registrar, if
any. A shareholder or his or her agent may, on written demand, inspect the
list, subject to the requirements of the Act, during regular business hours and
at his or her expense, during the period that it is available for inspection
pursuant to this Section. A shareholder's written demand to inspect the list
shall describe with reasonable particularity the purpose for inspection of the
list, and the Corporation may deny the demand to inspect the list if the
Secretary determines that the demand was not made in good faith and for a
proper purpose or if the list is not directly connected with the purpose stated
in the shareholder's demand, all subject to the requirements of Section
607.1602(3) of the Act. Notwithstanding anything herein to the contrary, the
Corporation shall make the shareholders' list available at any annual meeting
or special meeting of shareholders and any shareholder or his or her agent or
attorney may inspect the list at any time during the meeting or any adjournment
thereof.

            (b) Prima Facie Evidence. The shareholders' list is prima facie
evidence of the identity of shareholders entitled to examine the shareholders'
list or to vote at a meeting of shareholders.

            (c) Failure to Comply. If the requirements of this Section have not
been substantially complied with, or if the Corporation refuses to allow a
shareholder or his or her agent or attorney to inspect the shareholders' list
before or at the meeting, on the demand of any shareholder, in person or by
proxy, who failed to get such access, the meeting shall be adjourned until such
requirements are complied with.

            (d) Validity of Action Not Affected. Refusal or failure to prepare
or make available the shareholders' list shall not affect the validity of any
action taken at a meeting of shareholders.

    Section 3.8 Quorum.

            (a) What Constitutes a Quorum. Shares entitled to vote as a
separate voting group may take action on a matter at a meeting only if a quorum
of those shares exists with respect to that matter. If the Corporation has only
one class of stock outstanding, such class shall constitute a separate voting
group for purposes of this Section. Except as otherwise provided in the Act, a
majority of the votes entitled to be cast on the matter shall constitute a
quorum of the voting group for action on that matter.

            (b) Presence of Shares. Once a share is represented for any purpose
at a meeting, other than for the purpose of objecting to holding the meeting or
transacting business at the meeting, it is considered present for purposes of
determining whether a quorum exists for the remainder of the meeting and for
any adjournment of that meeting unless a new record date is or must be set for
the adjourned meeting.

            (c) Adjournment in Absence of Quorum. Where a quorum is not
present, the holders of a majority of the shares represented and who would be
entitled to vote at the meeting if a quorum were present may adjourn such
meeting from time to time.

                                       5
<PAGE>   10

    Section 3.9 Voting of Shares. Except as provided in the Articles of
Incorporation or the Act, each outstanding share, regardless of class, is
entitled to one vote on each matter voted on at a meeting of shareholders.

    Section 3.10 Vote Required.

            (a) Matters Other Than Election of Directors. If a quorum exists,
except in the case of the election of directors, action on a matter shall be
approved by a majority of the votes cast at such meeting, unless the Act or the
Articles of Incorporation require a greater number of affirmative votes.

            (b) Election of Directors. Each director shall be elected by a
plurality of the votes cast by the shares entitled to vote in the election of
directors at a meeting at which a quorum is present. Each shareholder who is
entitled to vote at an election of directors has the right to vote the number
of shares owned by him or her for as many persons as there are directors to be
elected. Shareholders do not have a right to cumulate their votes for
directors.

    Section 3.11 Conduct of Meeting. The Chairman of the Board of Directors,
and if there be none, or in his or her absence, the President, and in his or
her absence, a Vice President in the order provided under the Section of these
bylaws titled "Vice Presidents," and in their absence, any person chosen by the
shareholders present shall call a shareholders' meeting to order and shall act
as presiding officer of the meeting, and the Secretary of the Corporation shall
act as secretary of all meetings of the shareholders, but, in the absence of
the Secretary, the presiding officer may appoint any other person to act as
secretary of the meeting. The presiding officer of the meeting shall have broad
discretion in determining the order of business at a shareholders' meeting. The
presiding officer's authority to conduct the meeting shall include, but in no
way be limited to, recognizing shareholders entitled to speak, calling for the
necessary reports, stating questions and putting them to a vote, calling for
nominations, and announcing the results of voting. The presiding officer also
shall take such actions as are necessary and appropriate to preserve order at
the meeting. The rules of parliamentary procedure need not be observed in the
conduct of shareholders' meetings.

    Section 3.12 Inspectors of Election. Inspectors of election may be
appointed by the Board of Directors to act at any meeting of shareholders at
which any vote is taken. If inspectors of election are not so appointed, the
presiding officer of the meeting may, and on the request of any shareholder
shall, make such appointment. Each inspector, before entering upon the
discharge of his or her duties, shall take and sign an oath faithfully to
execute the duties of inspector at such meeting with strict impartiality and
according to the best of his or her ability. The inspectors of election shall
determine the number of shares outstanding, the voting rights with respect to
each, the shares represented at the meeting, the existence of a quorum, and the
authenticity, validity, and effect of proxies; receive votes, ballots,
consents, and waivers; hear and determine all challenges and questions arising
in connection with the vote; count and tabulate all votes, consents, and
waivers; determine and announce the result; and do such acts as are proper to
conduct the election or vote with fairness to all shareholders. No inspector,
whether appointed by the Board of Directors or by the person acting as
presiding officer of the meeting, need be a shareholder. The inspectors may
appoint and retain other persons or entities to assist the inspectors in the
performance of the duties of the inspectors. On request of the person presiding
at the meeting, the inspectors shall make a report in writing

                                       6
<PAGE>   11

of any challenge, question or matter determined by them and execute a
certificate of any fact found by them.

    Section 3.13 Proxies.

            (a) Appointment. At all meetings of shareholders, a shareholder may
vote his or her shares in person or by proxy. A shareholder may appoint a proxy
to vote or otherwise act for the shareholder by signing an appointment form,
either personally or by his or her attorney-in-fact. If an appointment form
expressly provides, any proxy holder may appoint, in writing, a substitute to
act in his or her place. A telegraph, telex, or a cablegram, a facsimile
transmission of a signed appointment form, or a photographic, photostatic, or
equivalent reproduction of a signed appointment form is a sufficient
appointment form.

            (b) When Effective. An appointment of a proxy is effective when
received by the Secretary or other officer or agent of the Corporation
authorized to tabulate votes. An appointment is valid for up to eleven (11)
months unless a longer period is expressly provided in the appointment form. An
appointment of a proxy is revocable by the shareholder unless the appointment
form conspicuously states that it is irrevocable and the appointment is coupled
with an interest.

    Section 3.14 Action by Shareholders Without Meeting.

            (a) Requirements for Unanimous Written Consent. Any action required
or permitted by the Act to be taken at any annual or special meeting of
shareholders may be taken without a meeting, without prior notice, and without
a vote if one or more written consents describing the action taken shall be
signed and dated by the holders of all (and not less than all) of the
outstanding capital stock of the Corporation entitled to vote thereon. Such
consents must be delivered to the principal office of the Corporation in
Florida, the Corporation's principal place of business, the Secretary, or
another officer or agent of the Corporation having custody of the books in
which proceedings of meetings of shareholders are recorded. No written consent
shall be effective to take the corporate action referred to therein unless,
within sixty days of the date of the earliest dated consent delivered in the
manner required herein, written consents signed by the number of holders
required to take action are delivered to the Corporation by delivery as set
forth in this Section.

            (b) Revocation of Written Consents. Any written consent may be
revoked prior to the date that the Corporation receives the required number of
consents to authorize the proposed action. No revocation is effective unless in
writing and until received by the Corporation at its principal office in
Florida or its principal place of business, or received by the Secretary or
other officer or agent having custody of the books in which proceedings of
meetings of shareholders are recorded.

            (c) Same Effect as Vote at Meeting. A consent signed under this
Section has the effect of a meeting vote and may be described as such in any
document. Whenever action is taken by written consent pursuant to this Section,
the written consent of the shareholders consenting thereto or the written
reports of inspectors appointed to tabulate such consents shall be filed with
the minutes of proceedings of shareholders.

                                       7
<PAGE>   12


    Section 3.15 Acceptance of Instruments Showing Shareholder Action.
If the name signed on a vote, consent, waiver, or proxy appointment corresponds
to the name of a shareholder, the Corporation, if acting in good faith, may
accept the vote, consent, waiver, or proxy appointment and give it effect as
the act of a shareholder. If the name signed on a vote, consent, waiver, or
proxy appointment does not correspond to the name of a shareholder, the
Corporation, if acting in good faith, may accept the vote, consent, waiver, or
proxy appointment and give it effect as the act of the shareholder if any of
the following apply:

            (a) The shareholder is an entity and the name signed purports to be
that of an officer or agent of the entity;

            (b) The name signed purports to be that of a administrator,
executor, guardian, personal representative, or conservator representing the
shareholder and, if the Corporation requests, evidence of fiduciary status
acceptable to the Corporation is presented with respect to the vote, consent,
waiver, or proxy appointment;

            (c) The name signed purports to be that of a receiver or trustee in
bankruptcy, or assignee for the benefit of creditors of the shareholder and, if
the Corporation requests, evidence of this status acceptable to the Corporation
is presented with respect to the vote, consent, waiver, or proxy appointment;

            (d) The name signed purports to be that of a pledgee, beneficial
owner, or attorney-in-fact of the shareholder and, if the Corporation requests,
evidence acceptable to the Corporation of the signatory's authority to sign for
the shareholder is presented with respect to the vote, consent, waiver, or
proxy appointment; or

            (e) Two or more persons are the shareholder as cotenants or
fiduciaries and the name signed purports to be the name of at least one of the
co-owners and the person signing appears to be acting on behalf of all
co-owners.

The Corporation may reject a vote, consent, waiver, or proxy appointment if the
Secretary or other officer or agent of the Corporation who is authorized to
tabulate votes, acting in good faith, has reasonable basis for doubt about the
validity of the signature on it or about the signatory's authority to sign for
the shareholder.

                                   ARTICLE 4
                               BOARD OF DIRECTORS

    Section 4.1 General Powers and Number. All corporate powers shall be
exercised by or under the authority of, and the business and affairs of the
Corporation managed under the direction of, the Board of Directors. The
Corporation shall have seven (7) directors initially. The number of directors
may be increased or decreased from time to time by vote of a majority of the
Board of Directors, but shall never be less than three (3) nor more than
fifteen (15).

    Section 4.2 Qualifications. Directors must be natural persons who
are eighteen years of age or older but need not be residents of the State of
Florida or shareholders of the Corporation.

                                       8
<PAGE>   13

     Section 4.3 Term of Office. The directors shall be classified, with
respect to the time for which they severally hold office, into three (3)
classes, Class I, Class II and Class III, each of which shall be as nearly
equal in number as possible. Class I shall be established for a term expiring
at the annual meeting of shareholders to be held in 1999 and shall consist
initially of three (3) directors. Class II shall be established for a term
expiring at the annual meeting of shareholders to be held in 1998 and shall
consist initially of two (2) directors. Class III shall be established for a
term expiring at the annual meeting of shareholders to be held in 1997 and
shall consist initially of two (2) directors. Each director shall hold office
until his or her successors are elected and qualified, or until such director's
earlier death, resignation or removal as hereinafter provided. At each annual
meeting of the shareholders of the Corporation, the successors of the class of
directors whose terms expire at that meeting shall be elected to hold office
for a term expiring at the annual meeting of shareholders held in the third
year following the year of their election. Unless otherwise provided in the
Articles of Incorporation, when the number of directors of the Corporation is
changed, the Board of Directors shall determine the class or classes to which
the increased or decreased number of directors shall be apportioned; provided,
however, that no decrease in the number of directors shall affect the term of
any director then in office.

     Section 4.4 Nominations of Directors. Except as otherwise provided
pursuant to the provisions of the Articles of Incorporation or Articles of
Amendment relating to the rights of the holders of any class or series of
Preferred Stock, voting separately by class or series, to elect directors under
specified circumstances, nominations of persons for election to the Board of
Directors may be made by the Chairman of the Board on behalf of the Board of
Directors or by any shareholder of the Corporation entitled to vote for the
election of directors at the annual meeting of the shareholders who complies
with the notice provisions set forth in this Section 4.4. To be timely, a
shareholder's notice shall be received at the principal business office of the
Corporation no later than the date designated for receipt of shareholders'
proposals in a prior public disclosure made by the Corporation. If there has
been no such prior public disclosure, then to be timely, a shareholder's
nomination must be delivered to or mailed and received at the principal
business office of the Corporation not less than sixty (60) days nor more than
ninety (90) days prior to the annual meeting of shareholders; provided,
however, that in the event that less than seventy (70) days' notice of the date
of the meeting is given to the shareholders or prior public disclosure of the
date of the meeting is made, notice by the shareholder to be timely must be so
received not later than the close of business on the tenth day following the
day on which such notice of the date of the annual meeting was mailed or such
public disclosure was made. A shareholder's notice to the Secretary shall set
forth (a) as to each person the shareholder proposes to nominate for election
or re-election as a director, (i) the name, age, business address and residence
address of such proposed nominee, (ii) the principal occupation or employment
of such person, (iii) the class and number of shares of capital stock of the
Corporation which are beneficially owned by such person, and (iv) any other
information relating to such person that is required to be disclosed in
solicitations of proxies for election of directors, or is otherwise required,
in each case pursuant to Regulation 14A under the Securities Exchange Act of
1934, as amended (including without limitation such person's written consent to
being named in the proxy statement as a nominee and to serving as a director if
elected); and (b) as to the shareholder giving notice (i) the name and address,
as they appear on the Corporation's books, of the shareholder proposing such
nomination, and (ii) the class and number of shares of stock of the Corporation
which are beneficially owned by the shareholder. No person shall be eligible
for election as a director of the Corporation unless

                                       9
<PAGE>   14

nominated in accordance with the procedures set forth in this Section 4.4. The
Chairman of the meeting shall, if the facts warrant, determine and declare to
the annual meeting that a nomination was not made in accordance with the
provisions of this Section 4.4, and if the Chairman shall so determine, the
Chairman shall so declare at the meeting and the defective nomination shall be
disregarded.

    Section 4.5 Removal.

            (a) Generally. Except as otherwise provided pursuant to the
provisions of the Articles of Incorporation or Articles of Amendment relating
to the rights of the holders of any class or series of Preferred Stock, voting
separately by class or series, to elect directors under specified
circumstances, any director or directors may be removed from office at any
time, but only for cause (as defined in Section 4.5(b) hereof) and only by the
affirmative vote, at a special meeting of the shareholders called for such a
purpose, of not less than sixty-six and two-thirds percent (66 2/3%) of the
total number of votes of the then outstanding shares of capital stock of the
Corporation entitled to vote generally in the election of directors, voting
together as a single class, but only if notice of such proposed removal was
contained in the notice of such meeting. At least thirty (30) days prior to
such special meeting of shareholders, written notice shall be sent to the
director or directors whose removal will be considered at such meeting. Any
vacancy on the Board of Directors resulting from such removal or otherwise
shall be filled only by vote of a majority of the directors then in office,
although less than a quorum, and any director so chosen shall hold office until
the next election of the class for which such directors shall have been chosen
and until his or her successor shall have been elected and qualified or until
any such director's earlier death, resignation or removal.

            (b) "Cause" Defined. For the purposes of this Section 4.5, "cause"
shall mean (i) misconduct as a director of the Corporation or any subsidiary of
the Corporation which involves dishonesty with respect to a substantial or
material corporate activity or corporate assets, or (ii) conviction of an
offense punishable by one (1) or more years of imprisonment (other than minor
regulatory infractions and traffic violations which do not materially and
adversely affect the Corporation).

    Section 4.6 Resignation. A director may resign at any time by delivering
written notice to the Board of Directors or its Chairman (if any) or to the
Corporation. A director's resignation is effective when the notice is delivered
unless the notice specifies a later effective date.

    Section 4.7 Vacancies.

            (a) Who May Fill Vacancies. Except as provided below, whenever any
vacancy occurs on the Board of Directors, including a vacancy resulting from an
increase in the number of directors, it may be filled by the affirmative vote
of a majority of the remaining directors though less than a quorum of the Board
of Directors. Any director elected in accordance with the preceding sentence
shall hold office until his or her successor is duly elected and qualified, and
such successor shall complete such director's remaining term.

            (b) Directors Electing by Voting Groups. Whenever the holders of
shares of any voting group are entitled to elect a class of one or more
directors by the provisions of the

                                      10
<PAGE>   15

Articles of Incorporation, vacancies in such class may be filled by holders of
shares of that voting group or by a majority of the directors then in office
elected by such voting group or by a sole remaining director so elected. If no
director elected by such voting group remains in office, unless the Articles of
Incorporation provide otherwise, directors not elected by such voting group may
fill vacancies.

            (c) Prospective Vacancies. A vacancy that will occur at a specific
later date, because of a resignation effective at a later date or otherwise,
may be filled before the vacancy occurs, but the new director may not take
office until the vacancy occurs.

    Section 4.8 Compensation. The Board of Directors, irrespective of any
personal interest of any of its members, may establish reasonable compensation
of all directors for services to the Corporation as directors, officers, or
otherwise, or may delegate such authority to an appropriate committee. The
Board of Directors also shall have authority to provide for or delegate
authority to an appropriate committee to provide for reasonable pensions,
disability or death benefits, and other benefits or payments, to directors,
officers, and employees and to their families, dependents, estates, or
beneficiaries on account of prior services rendered to the Corporation by such
directors, officers, and employees.

    Section 4.9 Regular Meetings. A regular meeting of the Board of
Directors shall be held without other notice than this bylaw immediately after
the annual meeting of shareholders and each adjourned session thereof. The
place of such regular meeting shall be the same as the place of the meeting of
shareholders which precedes it, or such other suitable place as may be
announced at such meeting of shareholders. The Board of Directors may provide,
by resolution, the date, time, and place, either within or without the State of
Florida, for the holding of additional regular meetings of the Board of
Directors without notice other than such resolution.

    Section 4.10 Special Meetings. Special meetings of the Board of Directors
may be called by the Chairman of the Board (if any), the President or not less
than one-third (1/3) of the members of the Board of Directors. The person or
persons calling the meeting may fix any place, either within or without the
State of Florida, as the place for holding any special meeting of the Board of
Directors, and if no other place is fixed, the place of the meeting shall be
the principal office of the Corporation in the State of Florida.

    Section 4.11 Notice. Special meetings of the Board of Directors must be
preceded by at least two days' notice of the date, time, and place of the
meeting. The notice need not describe the purpose of the special meeting.

    Section 4.12 Waiver of Notice. Notice of a meeting of the Board of Directors
need not be given to any director who signs a waiver of notice either before or
after the meeting. Attendance of a director at a meeting shall constitute a
waiver of notice of such meeting and waiver of any and all objections to the
place of the meeting, the time of the meeting, or the manner in which it has
been called or convened, except when a director states, at the beginning of the
meeting or promptly upon arrival at the meeting, any objection to the
transaction of business because the meeting is not lawfully called or convened.

                                      11
<PAGE>   16

    Section 4.13 Quorum and Voting. A quorum of the Board of Directors consists
of a majority of the number of directors prescribed by these bylaws (or if no
number is prescribed, the number of directors in office immediately before the
meeting begins). If a quorum is present when a vote is taken, the affirmative
vote of a majority of directors present is the act of the Board of Directors. A
director who is present at a meeting of the Board of Directors or a committee
of the Board of Directors when corporate action is taken is deemed to have
assented to the action taken unless: (a) he or she objects at the beginning of
the meeting (or promptly upon his or her arrival) to holding it or transacting
specified business at the meeting; or (b) he or she votes against or abstains
from the action taken.

    Section 4.14 Conduct of Meetings.

            (a) Presiding Officer. The Board of Directors may elect from among
its members a Chairman of the Board of Directors, who shall preside at meetings
of the Board of Directors. The Chairman, and if there be none, or in his or her
absence, the President, and in his or her absence, a Vice President in the
order provided under the Section of these bylaws titled "Vice Presidents," and
in his or her absence, any director chosen by the directors present, shall call
meetings of the Board of Directors to order and shall act as presiding officer
of the meeting.

            (b) Minutes. The Secretary of the Corporation shall act as
secretary of all meetings of the Board of Directors but in the absence of the
Secretary, the presiding officer may appoint any other person present to act as
secretary of the meeting. Minutes of any regular or special meeting of the
Board of Directors shall be prepared and distributed to each director.

            (c) Adjournments. A majority of the directors present, whether or
not a quorum exists, may adjourn any meeting of the Board of Directors to
another time and place. Notice of any such adjourned meeting shall be given to
the directors who are not present at the time of the adjournment and, unless
the time and place of the adjourned meeting are announced at the time of the
adjournment, to the other directors.

            (d) Participation by Conference Call or Similar Means. The Board of
Directors may permit any or all directors to participate in a regular or a
special meeting by, or conduct the meeting through the use of, any means of
communication by which all directors participating may simultaneously hear each
other during the meeting. A director participating in a meeting by this means
is deemed to be present in person at the meeting.

    Section 4.15 Committees. The Board of Directors, by resolution adopted by a
majority of the full Board of Directors, may designate from among its members
an Executive Committee and one or more other committees, which may include, by
way of example and not as a limitation, a Compensation Committee (for the
purpose of establishing and implementing an executive compensation policy) and
an Audit Committee (for the purpose of examining and considering matters
relating to the financial affairs of the Corporation). Each committee shall
have two or more members, who serve at the pleasure of the Board of Directors,
provided that the Compensation Committee and the Audit Committee shall consist
of at least two Independent Directors. For purposes of this section,
"Independent Director" shall mean a person other than an officer or employee of
the Corporation or any subsidiary of the

                                      12
<PAGE>   17

Corporation or any other individual having a relationship which, in the opinion
of the Board of Directors, would interfere with the exercise of independent
judgment in carrying out the responsibilities of a director. To the extent
provided in the resolution of the Board of Directors establishing and
constituting such committees, such committees shall have and may exercise all
the authority of the Board of Directors, except that no such committee shall
have the authority to:

            (a) approve or recommend to shareholders actions or proposals
required by the Act to be approved by shareholders;

            (b) fill vacancies on the Board of Directors or any committee
thereof;

            (c) adopt, amend, or repeal these bylaws;

            (d) authorize or approve the reacquisition of shares unless
pursuant to a general formula or method specified by the Board of Directors; or

            (e) authorize or approve the issuance or sale or contract for the
sale of shares, or determine the designation and relative rights, preferences,
and limitations of a voting group except that the Board of Directors may
authorize a committee (or a senior executive officer of the Corporation) to do
so within limits specifically prescribed by the Board of Directors.

The Board of Directors, by resolution adopted in accordance with this Section,
may designate one or more directors as alternate members of any such committee,
who may act in the place and stead of any absent member or members at any
meeting of such committee. The provisions of these bylaws which govern
meetings, notice and waiver of notice, and quorum and voting requirements of
the Board of Directors apply to committees and their members as well.

    Section 4.16 Action Without Meeting. Any action required or permitted
by the Act to be taken at a meeting of the Board of Directors or a committee
thereof may be taken without a meeting if the action is taken by all members of
the Board or of the committee. The action shall be evidenced by one or more
written consents describing the action taken, signed by each director or
committee member and retained by the Corporation. Such action shall be
effective when the last director or committee member signs the consent, unless
the consent specifies a different effective date. A consent signed under this
Section has the effect of a vote at a meeting and may be described as such in
any document.

                                    ARTICLE 5
                                    OFFICERS

    Section 5.1 Number. The principal officers of the Corporation shall be a 
Chairman, a President, the number of Vice Presidents, if any, as authorized
from time to time by the Board of Directors, a Secretary, and a Treasurer, each
of whom shall be elected by the Board of Directors. Such other officers and
assistant officers as may be deemed necessary may be elected or appointed by
the Board of Directors. The Board of Directors may also authorize any

                                      13
<PAGE>   18

duly appointed officer to appoint one or more officers or assistant officers.
The same individual may simultaneously hold more than one office.

    Section 5.2 Election and Term of Office. The officers of the Corporation to
be elected by the Board of Directors shall be elected annually by the Board of
Directors at the first meeting of the Board of Directors held after each annual
meeting of the shareholders. If the election of officers shall not be held at
such meeting, such election shall be held as soon thereafter as is practicable.
Each officer shall hold office until his or her successor shall have been duly
elected or until his or her prior death, resignation, or removal.

    Section 5.3 Removal. The Board of Directors may remove any officer and,
unless restricted by the Board of Directors, an officer may remove any officer
or assistant officer appointed by that officer, at any time, with or without
cause and notwithstanding the contract rights, if any, of the officer removed.
The appointment of an officer does not of itself create contract rights.

    Section 5.4 Resignation. An officer may resign at any time by delivering
notice to the Corporation. The resignation shall be effective when the notice
is delivered, unless the notice specifies a later effective date and the
Corporation accepts the later effective date. If a resignation is made
effective at a later date and the Corporation accepts the future effective
date, the pending vacancy may be filled before the effective date but the
successor may not take office until the effective date.

    Section 5.5 Vacancies. A vacancy in any principal office because of death,
resignation, removal, disqualification, or otherwise, shall be filled as soon
thereafter as practicable by the Board of Directors for the unexpired portion
of the term.

    Section 5.6 Chairman of the Board. The Chairman of the Board (the 
"Chairman") shall be a member of the Board of Directors of the Corporation and
shall preside over all meetings of the Board of Directors and shareholders of
the Corporation. The Chairman shall have authority, subject to such rules as
may be prescribed by the Board of Directors, to appoint such agents and
employees of the Corporation as he or she shall deem necessary, to prescribe
their powers, duties and compensation, and to delegate authority to them. Such
agents and employees shall hold office at the direction of the Chairman. The
Chairman shall have authority to sign certificates for shares of the
Corporation the issuance of which shall have been authorized by resolution of
the Board of Directors, and to execute and acknowledge, on behalf of the
Corporation, all deeds, mortgages, bonds, contracts, leases, reports, and all
other documents or instruments necessary or proper to be executed in the course
of the Corporation's regular business, or which shall be authorized by
resolution of the Board of Directors; and, except as otherwise provided by law
or the Board of Directors, the Chairman may authorize the President or any Vice
President or other officer or agent of the Corporation to execute and
acknowledge such documents or instruments in his or her place and stead. In
general, he or she shall perform all duties as may be prescribed by the Board
of Directors from time to time.

    Section 5.7 President. The President shall be the chief executive officer
of the Corporation and, subject to the direction of the Board of Directors,
shall in general supervise and control all of the business and affairs of the
Corporation. If the Chairman of the Board is

                                      14
<PAGE>   19

not present, the President shall preside at all meetings of the Board of
Directors and shareholders. The President shall have authority, subject to such
rules as may be prescribed by the Board of Directors, to appoint such agents
and employees of the Corporation as he or she shall deem necessary, to
prescribe their powers, duties and compensation, and to delegate authority to
them. Such agents and employees shall hold office at the discretion of the
President. The President shall have authority to sign certificates for shares
of the Corporation the issuance of which shall have been authorized by
resolution of the Board of Directors, and to execute and acknowledge, on behalf
of the Corporation, all deeds, mortgages, bonds, contracts, leases, reports,
and all other documents or instruments necessary or proper to be executed in
the course of the Corporation's regular business, or which shall be authorized
by resolution of the Board of Directors; and, except as otherwise provided by
law or the Board of Directors, the President may authorize any Vice President
or other officer or agent of the Corporation to execute and acknowledge such
documents or instruments in his or her place and stead. In general he or she
shall perform all duties incident to the office of President and such other
duties as may be prescribed by the Board of Directors from time to time.

    Section 5.8 Vice Presidents. In the absence of the President or in the
event of the President's death, inability or refusal to act, or in the event
for any reason it shall be impracticable for the President to act personally,
the Vice President, if any (or in the event there be more than one Vice
President, the Vice Presidents in the order designated by the Board of
Directors, or in the absence of any designation, then in the order of their
election), shall perform the duties of the President, and when so acting, shall
have all the powers of and be subject to all the restrictions upon the
President. Any Vice President may sign certificates for shares of the
Corporation the issuance of which shall have been authorized by resolution of
the Board of Directors; and shall perform such other duties and have such
authority as from time to time may be delegated or assigned to him or her by
the President or by the Board of Directors. The execution of any instrument of
the Corporation by any Vice President shall be conclusive evidence, as to third
parties, of his or her authority to act in the stead of the President. The
Corporation may have one or more Executive Vice Presidents and one or more
Senior Vice Presidents, who shall be Vice Presidents for purposes hereof.

    Section 5.9 Secretary. The Secretary shall: (a) keep, or cause to be kept,
minutes of the meetings of the shareholders and of the Board of Directors (and
of committees thereof) in one or more books provided for that purpose
(including records of actions taken by the shareholders or the Board of
Directors (or committees thereof) without a meeting); (b) be custodian of the
corporate records and of the seal of the Corporation, if any, and if the
Corporation has a seal, see that it is affixed to all documents the execution
of which on behalf of the Corporation under its seal is duly authorized; (c)
authenticate the records of the Corporation; (d) maintain a record of the
shareholders of the Corporation, in a form that permits preparation of a list
of the names and addresses of all shareholders, by class or series of shares
and showing the number and class or series of shares held by each shareholder;
(e) have general charge of the stock transfer books of the Corporation; and (f)
in general perform all duties incident to the office of Secretary and have such
other duties and exercise such authority as from time to time may be delegated
or assigned by the President or by the Board of Directors.

    Section 5.10 Treasurer. The Treasurer shall: (a) have charge and custody of
and be responsible for all funds and securities of the Corporation; (b)
maintain appropriate accounting

                                      15
<PAGE>   20

records; (c) receive and give receipts for moneys due and payable to the
Corporation from any source whatsoever, and deposit all such moneys in the name
of the Corporation in such banks, trust companies, or other depositaries as
shall be selected in accordance with the provisions of these bylaws; and (d) in
general perform all of the duties incident to the office of Treasurer and have
such other duties and exercise such other authority as from time to time may be
delegated or assigned by the President or by the Board of Directors. If
required by the Board of Directors, the Treasurer shall give a bond for the
faithful discharge of his or her duties in such sum and with such surety or
sureties as the Board of Directors shall determine.

    Section 5.11 Assistant Secretaries and Assistant Treasurers. There shall be
such number of Assistant Secretaries and Assistant Treasurers as the Board of
Directors may from time to time authorize. The Assistant Treasurers shall
respectively, if required by the Board of Directors, give bonds for the
faithful discharge of their duties in such sums and with such sureties as the
Board of Directors shall determine. The Assistant Secretaries and Assistant
Treasurers, in general, shall perform such duties and have such authority as
shall from time to time be delegated or assigned to them by the Secretary or
the Treasurer, respectively, or by the President or the Board of Directors.

    Section 5.12 Other Assistants and Acting Officers. The Board of Directors
shall have the power to appoint, or to authorize any duly appointed officer of
the Corporation to appoint, any person to act as assistant to any officer, or
as agent for the Corporation in his or her stead, or to perform the duties of
such officer whenever for any reason it is impracticable for such officer to
act personally, and such assistant or acting officer or other agent so
appointed by the Board of Directors or an authorized officer shall have the
power to perform all the duties of the office to which he or she is so
appointed to be an assistant, or as to which he or she is so appointed to act,
except as such power may be otherwise defined or restricted by the Board of
Directors or the appointing officer.

    Section 5.13 Salaries. The salaries of the principal officers shall be 
fixed from time to time by the Board of Directors or by a duly authorized
committee thereof, and no officer shall be prevented from receiving such salary
by reason of the fact that he or she is also a director of the Corporation.

                                   ARTICLE 6
             CONTRACTS, CHECKS AND DEPOSITS; SPECIAL CORPORATE ACTS

    Section 6.1 Contracts. The Board of Directors may authorize any officer or
officers, or any agent or agents to enter into any contract or execute or
deliver any instrument in the name of and on behalf of the Corporation, and
such authorization may be general or confined to specific instances. In the
absence of other designation, all deeds, mortgages, and instruments of
assignment or pledge made by the Corporation shall be executed in the name of
the Corporation by the President or one of the Vice Presidents; the Secretary
or an Assistant Secretary, when necessary or required, shall attest and affix
the corporate seal, if any, thereto; and when so executed no other party to
such instrument or any third party shall be required to make any inquiry into
the authority of the signing officer or officers.

    Section 6.2 Checks, Drafts, etc. All checks, drafts or other orders for the
payment of money, notes, or other evidences of indebtedness issued in the name
of the Corporation,

                                      16
<PAGE>   21

shall be signed by such officer or officers, agent or agents of the Corporation
and in such manner as shall from time to time be determined by or under the
authority of a resolution of the Board of Directors.

    Section 6.3 Deposits. All funds of the Corporation not otherwise employed
shall be deposited from time to time to the credit of the Corporation in such
banks, trust companies, or other depositaries as may be selected by or under
the authority of a resolution of the Board of Directors.

    Section 6.4 Voting of Securities Owned by Corporation. Subject always to
the specific directions of the Board of Directors, (a) any shares or other
securities issued by any other corporation and owned or controlled by the
Corporation may be voted at any meeting of security holders of such other
corporation by the President of the Corporation if he or she be present, or in
his or her absence by any Vice President of the Corporation who may be present,
and (b) whenever, in the judgment of the President, or in his or her absence,
of any Vice President, it is desirable for the Corporation to execute a proxy
or written consent in respect of any such shares or other securities, such
proxy or consent shall be executed in the name of the Corporation by the
President or one of the Vice Presidents of the Corporation, without necessity
of any authorization by the Board of Directors, affixation of corporate seal,
if any, or countersignature or attestation by another officer. Any person or
persons designated in the manner above stated as the proxy or proxies of the
Corporation shall have full right, power, and authority to vote the shares or
other securities issued by such other corporation and owned or controlled by
the Corporation the same as such shares or other securities might be voted by
the Corporation.

                                   ARTICLE 7
                  CERTIFICATES FOR SHARES; TRANSFER OF SHARES

    Section 7.1 Consideration for Shares. The Board of Directors may
authorize shares to be issued for consideration consisting of any tangible or
intangible property or benefit to the Corporation, including cash, promissory
notes, services performed, promises to perform services evidenced by a written
contract, or other securities of the Corporation. Before the Corporation issues
shares, the Board of Directors shall determine that the consideration received
or to be received for the shares to be issued is adequate. The determination of
the Board of Directors is conclusive insofar as the adequacy of consideration
for the issuance of shares relates to whether the shares are validly issued,
fully paid, and nonassessable. The Corporation may place in escrow shares
issued for future services or benefits or a promissory note, or make other
arrangements to restrict the transfer of the shares, and may credit
distributions in respect of the shares against their purchase price, until the
services are performed, the note is paid, or the benefits are received. If the
services are not performed, the note is not paid, or the benefits are not
received, the Corporation may cancel, in whole or in part, the shares escrowed
or restricted and the distributions credited.

    Section 7.2 Certificates for Shares. Every holder of shares in the
Corporation shall be entitled to have a certificate representing all shares to
which he or she is entitled unless the Board of Directors authorizes the
issuance of some or all shares without certificates. Any such authorization
shall not affect shares already represented by certificates until the
certificates are surrendered to the Corporation. If the Board of Directors
authorizes the issuance of any shares

                                      17
<PAGE>   22

without certificates, within a reasonable time after the issue or transfer of
any such shares, the Corporation shall send the shareholder a written statement
of the information required by the Act or the Articles of Incorporation to be
set forth on certificates, including any restrictions on transfer. Certificates
representing shares of the Corporation shall be in such form, consistent with
the Act, as shall be determined by the Board of Directors. Such certificates
shall be signed (either manually or in facsimile) by the President or any Vice
President or any other persons designated by the Board of Directors and may be
sealed with the seal of the Corporation or a facsimile thereof. All
certificates for shares shall be consecutively numbered or otherwise
identified. The name and address of the person to whom the shares represented
thereby are issued, with the number of shares and date of issue, shall be
entered on the stock transfer books of the Corporation. Unless the Board of
Directors authorizes shares without certificates, all certificates surrendered
to the Corporation for transfer shall be canceled and no new certificate shall
be issued until the former certificate for a like number of shares shall have
been surrendered and canceled, except as provided in these bylaws with respect
to lost, destroyed, or stolen certificates. The validity of a share certificate
is not affected if a person who signed the certificate (either manually or in
facsimile) no longer holds office when the certificate is issued.

    Section 7.3 Transfer of Shares. Prior to due presentment of a certificate
for shares for registration of transfer, the Corporation may treat the
registered owner of such shares as the person exclusively entitled to vote, to
receive notifications, and otherwise to have and exercise all the rights and
power of an owner. Where a certificate for shares is presented to the
Corporation with a request to register a transfer, the Corporation shall not be
liable to the owner or any other person suffering loss as a result of such
registration of transfer if (a) there were on or with the certificate the
necessary endorsements, and (b) the Corporation had no duty to inquire into
adverse claims or has discharged any such duty. The Corporation may require
reasonable assurance that such endorsements are genuine and effective and
compliance with such other regulations as may be prescribed by or under the
authority of the Board of Directors.

    Section 7.4 Restrictions on Transfer. The face or reverse side of each
certificate representing shares shall bear a conspicuous notation as required
by the Act or the Articles of Incorporation of the restrictions imposed by the
Corporation upon the transfer of such shares.

    Section 7.5 Lost, Destroyed, or Stolen Certificates. Unless the Board of
Directors authorizes shares without certificates, where the owner claims that
certificates for shares have been lost, destroyed, or wrongfully taken, a new
certificate shall be issued in place thereof if the owner (a) so requests
before the Corporation has notice that such shares have been acquired by a bona
fide purchaser, (b) files with the Corporation a sufficient indemnity bond if
required by the Board of Directors or any principal officer, and (c) satisfies
such other reasonable requirements as may be prescribed by or under the
authority of the Board of Directors.

    Section 7.6 Stock Regulations. The Board of Directors shall have the power
and authority to make all such further rules and regulations not inconsistent
with law as they may deem expedient concerning the issue, transfer, and
registration of shares of the Corporation.

                                      18
<PAGE>   23


                                   ARTICLE 8
                                      SEAL

    Section 8.1 Seal. The Board of Directors may provide for a corporate seal
for the Corporation.

                                   ARTICLE 9
                               BOOKS AND RECORDS

    Section 9.1 Books and Records.

            (a) The Corporation shall keep as permanent records minutes of all
meetings of the shareholders and Board of Directors, a record of all actions
taken by the shareholders or Board of Directors without a meeting, and a record
of all actions taken by a committee of the Board of Directors in place of the
Board of Directors on behalf of the Corporation.

            (b) The Corporation shall maintain accurate accounting records.

            (c) The Corporation or its agent shall maintain a record of the
shareholders in a form that permits preparation of a list of the names and
addresses of all shareholders in alphabetical order by class of shares showing
the number and series of shares held by each.

            (d) The Corporation shall keep a copy of all written communications
within the preceding three years to all shareholders generally or to all
shareholders of a class or series, including the financial statements required
to be furnished by the Act, and a copy of its most recent annual report
delivered to the Department of State.

    Section 9.2 Shareholders' Inspection Rights. Shareholders are entitled to
inspect and copy records of the Corporation as permitted by the Act.

    Section 9.3 Distribution of Financial Information. The Corporation shall
prepare and disseminate financial statements to shareholders as required by the
Act.

    Section 9.4 Other Reports. The Corporation shall disseminate such other
reports to shareholders as are required by the Act, including reports regarding
indemnification in certain circumstances and reports regarding the issuance or
authorization for issuance of shares in exchange for promises to render
services in the future.

                                   ARTICLE 10
                                INDEMNIFICATION

    Section 10.1 Provision of Indemnification. The Corporation shall, to the
fullest extent permitted or required by the Act, including any amendments
thereto (but in the case of any such amendment, only to the extent such
amendment permits or requires the Corporation to provide broader
indemnification rights than prior to such amendment), indemnify all of the
Corporation's officers and directors, all of the officers and directors of all
of the Corporation's domestic subsidiaries and all persons rendering services
to the Corporation's foreign subsidiaries in

                                      19
<PAGE>   24

capacities as officers and directors or in equivalent, identical or similar
capacities (hereinafter, collectively the "Officers" and "Directors" of the
Corporation), against any and all liabilities, and advance any and all
reasonable Expenses, incurred thereby in any Proceeding to which any such
Director or Officer is a Party or in which such Director or Officer is deposed
or called to testify as a witness because he or she is or was a Director or
Officer of the Corporation or any of the Corporation's domestic or foreign
subsidiaries. The rights to indemnification granted hereunder shall not be
deemed exclusive of any other rights to indemnification against Liabilities or
the advancement of Expenses which a Director or Officer may be entitled under
any written agreement, Board of Directors' resolution, vote of shareholders,
the Act, or otherwise. The Corporation may, but shall not be required to,
supplement the foregoing rights to indemnification against Liabilities and
advancement of Expenses by the purchase of insurance on behalf of any one or
more of its Directors or Officers whether or not the Corporation would be
obligated to indemnify or advance Expenses to such Director or Officer under
this Article. For purposes of this Article, the term "Directors" includes
former directors of the Corporation or any of the Corporation's domestic or
foreign subsidiaries and any director who is or was serving at the request of
the Corporation or any of the Corporation's domestic or foreign subsidiaries as
a director, officer, employee, or agent of another Corporation, partnership,
joint venture, trust, or other enterprise, including, without limitation, any
employee benefit plan (other than in the capacity as an agent separately
retained and compensated for the provision of goods or services to the
enterprise, including, without limitation, attorneys-at-law, accountants, and
financial consultants). The term "Officers" includes all those individuals who
are or were at any time officers of the Corporation or any of the Corporation's
domestic or foreign subsidiaries and not merely those individuals who are or
were at any time "executive officers" of the Corporation or any of the
Corporation's domestic or foreign subsidiaries as defined in Securities and
Exchange Commission Rule 3b-7 promulgated under the Securities Exchange Act of
1934, as amended. All other capitalized terms used in this Article 10 and not
otherwise defined herein have the meaning set forth in Section 607.0850,
Florida Statutes (1995). The provisions of this Article 10 are intended solely
for the benefit of the indemnified parties described herein, their heirs and
personal representatives and shall not create any rights in favor of third
parties. No amendment to or repeal of this Article 10 shall diminish the rights
of indemnification provided for herein prior to such amendment or repeal.

                                      20
<PAGE>   25

                                   ARTICLE 11
                                   AMENDMENTS

    Section 11.1 Power to Amend. These bylaws may be amended or repealed by 
either the Board of Directors or the shareholders, unless the Act reserves the
power to amend these bylaws generally or any particular bylaw provision, as the
case may be, exclusively to the shareholders or unless the shareholders, in
amending or repealing these bylaws generally or any particular bylaw provision,
provide expressly that the Board of Directors may not amend or repeal these
bylaws or such bylaw provision, as the case may be. The affirmative vote of 66
2/3% of the total number of votes of the then outstanding shares of the capital
stock of the Corporation entitled to vote generally in the election of
directors, voting together as a single class, shall be required to amend these
bylaws. The shareholders of the Corporation may adopt or amend a bylaw
provision which fixes a greater quorum or voting requirement for shareholders
(or voting groups of shareholders), with respect to this or any other section
of these bylaws, than is required herein or by the Act. The adoption or
amendment of a bylaw provision that adds, changes or deletes a greater quorum
or voting requirement for shareholders must meet the same quorum or voting
requirement and be adopted by the same vote and voting groups required to take
action under the quorum or voting requirement then in effect or proposed to be
adopted, whichever is greater.

                                      21

<PAGE>   1
                                                                    EXHIBIT 4.1


                         REGISTRATION RIGHTS AGREEMENT


         THIS REGISTRATION RIGHTS AGREEMENT (this "Agreement") dated as of June
16, 1997, is entered into by and among SYKES ENTERPRISES, INCORPORATED, a
Florida corporation ("SEi"), and ROLF CHRISTOF DIENST, GUNTER GREFF, JOACHIM
SCHOSS, THOMAS KLAWITTER, RALF HALBHERR, and RUTH RUCKER, each an individual
residing in the Federal
Republic of Germany (collectively, the "Sellers").

         WHEREAS, this Agreement is made in connection with the sale by the
Sellers of all the outstanding quotas (the "Quotas") of Telcare Gesellschaft
fur Telekommunikations -Mehrwertdienste mbH, a limited liability company
organized under the laws of the Federal Republic of Germany ("Telcare"), to
Sykes Enterprises GmbH, a limited liability company organized under the laws of
the Federal Republic of Germany and a wholly-owned subsidiary of SEi (the
"Buyer"), pursuant to the Acquisition Agreement dated May 30, 1997 among SEi,
the Buyer and the Sellers (the "Acquisition Agreement").

         WHEREAS, in order to induce the Sellers to enter into the Acquisition
Agreement, SEi has agreed to provide the Sellers with the registration rights
set forth in this Agreement.

         WHEREAS, the execution and delivery of this Agreement is a condition
to the sale of the Quotas to the Buyer.

         NOW, THEREFORE, in consideration of the premises and the mutual
promises herein contained, and for other good and valuable consideration, the
receipt and adequacy of which are hereby acknowledged, the parties hereto agree
as follows:

1.       DEFINITIONS.

         Common Stock:  The common stock, par value $.01 per share, of SEi.

         Holder: A Seller so long as such Seller owns any Registrable
Securities and any of such Seller's respective successors and assigns who
acquire rights in accordance with this Agreement with respect to Registrable
Securities directly or indirectly from such Seller, or from such other
successor and assign, and who agree in writing, in form and substance
satisfactory to SEi, to be bound hereby.

         Registration Expenses: Any and all reasonable expenses actually
incurred incident to performance of or compliance with this Agreement other
than underwriting discounts and commissions and transfer taxes, if any, but
including up to $5,000 in the aggregate of the legal expenses of the Holders
incurred with respect to the registration of Registrable Securities.

         Registrable Securities: The shares constituting the Subject Common
Stock; provided, however, that specific shares of the Subject Common Stock
shall not be Registrable Securities if and to the extent that (i) a
Registration Statement with respect to such shares of Subject Common


<PAGE>   2

Stock shall have been declared effective under the Securities Act and such
shares of Subject Common Stock shall have been disposed of in accordance with
such Registration Statement, (ii) such shares of Subject Common Stock shall
have been distributed to the public in accordance with Rule 144 (or any
successor provision) promulgated under the Securities Act, (iii) such shares of
Subject Common Stock shall have been otherwise transferred in accordance with
the provisions of this Agreement and the Acquisition Agreement, and new
certificates for them not bearing a legend restricting further transfer shall
have been delivered by SEi, or (iv) the transfer of such shares of Subject
Common Stock is prohibited by Section 4.28(f) of the Acquisition Agreement.

         Registration Statement: Any registration statement of SEi filed with
the SEC which provides for the registration for sale or other transfer of the
Registrable Securities (in whole or in part), including the prospectus included
therein, all amendments and any supplements to such Registration Statement,
including post-effective amendments, all exhibits and all material incorporated
by reference in such Registration Statement.

         SEC:  The United States Securities and Exchange Commission.

         Securities Act: The Securities Act of 1933, as amended from time to
time, or any successor statute, and the rules and regulations of the SEC
thereunder, all as in effect at the time.

         Subject Common Stock: The shares of Common Stock issued to the Sellers
pursuant to the Acquisition Agreement and any additional shares of Common Stock
or shares of any other security of SEi issued in respect of such shares, by way
of stock splits, stock dividends, or otherwise.

2.       REGISTRATION UNDER THE SECURITIES ACT

         (a)      REGISTRATION ON DEMAND.

                  (i) Request for Registration. At any time during the period
beginning August 15, 1997 and ending on the first anniversary of the date of
issuance of the Subject Common Stock (the "Date of Issuance") and subject to
Sections 2(c) and 2(d), the Holder or Holders of a majority of the Registrable
Securities then outstanding may, by written notice to SEi, require SEi to
effect the registration under the Securities Act of Registrable Securities (a
"Demand Registration").

The notice requesting a Demand Registration shall specify the method of
distribution of the Registrable Securities to be covered. Upon receipt of such
notice, SEi will promptly give written notice of such requested registration (
a "Section 2(a) Notice") to any and all other Holders who hold of record any
Registrable Securities and thereupon will file a Registration Statement in form
and scope sufficient to permit, under the Securities Act and any other
applicable law and regulations, the Registrable Securities to be registered in
accordance with the methods of distribution specified in such requests (the
"Demand Registration Statement"). SEi shall use its

                                       2
<PAGE>   3

best efforts to have the Demand Registration Statement declared effective as
promptly as practicable (but in no event later than 120 days after such
request) and to keep the Demand Registration Statement continuously effective
until the first anniversary of the Date of Issuance or, if shorter, until such
time as all the Registrable Securities covered by the Demand Registration
Statement have been sold pursuant thereto. The Demand Registration Statement
shall provide for the registration under the Securities Act of:

            (A) the Registrable Securities which SEi has been so requested to
register by such Holder or Holders, and

            (B) all other Registrable Securities which SEi has been requested
to register by any other Holders of Registrable Securities by written request
(specifying the intended method of distribution thereof) given to SEi within 15
days after the giving of the Section 2(a) Notice.

SEi may on one occasion only postpone filing a Demand Registration Statement
under this Section 2(a) for a reasonable period (not in excess of 90 days) if
in its reasonable judgment such filing would require the disclosure of material
information that SEi has a bona fide business purpose for preserving as
confidential. SEi shall be obligated to effect a Demand Registration pursuant
to this Section 2(a) only once.

    (ii)    Registration Statement Form. Registrations under this Section
2(a) shall be on such appropriate registration forms of the SEC as shall be
selected by SEi, be reasonably acceptable to the Holder or Holders who are the
registered holders of at least a majority of the Registrable Securities to be
registered pursuant to this Section 2(a) and permit the disposition of
Registrable Securities in accordance with the intended method or methods of
disposition specified in the requests for registration relating thereto.

    (iii)   Expenses. SEi shall pay all Registration Expenses in connection
with the registration pursuant to this Section 2(a) and the Holder or Holders
requesting registration pursuant to this Section 2(a) shall pay all
underwriting discounts and commissions, any transfer taxes and any expenses of
counsel for any Holder or Holders not expressly included in Registration
Expenses relating to the sale or disposition of such Holder's Registrable
Securities pursuant to such Registration Statement.

    (iv)    Effective Registration Statement. A registration requested pursuant
to Section 2(a) hereof will not be deemed to have been effected unless it has
been declared effective by the SEC and not less than eighty-five percent (85%)
of the Registrable Securities covered thereby are sold in accordance with the
terms and conditions set forth therein; provided, however, that if, after it
has been declared effective, the offering of Registrable Securities pursuant to
such registration is interfered with by a stop order, injunction or other order
or requirement of the SEC or any other governmental agency or court, such
registration will be deemed not to have become effective or to have been
effected.

                                       3
<PAGE>   4

    (v)     Selection of Underwriter. If any of the Registrable Securities
covered by the Demand Registration are to be sold in an underwritten offering,
SEi shall select the underwriter or underwriters in its sole discretion. SEi
and the Holders will take all reasonable steps to cooperate with the
underwriter or underwriters so selected to conduct the offering in a manner
customary for such underwritten offering, including without limitation entering
into an underwriting agreement with such underwriters.

    (vi)     Registration Not Required.  Notwithstanding the other provisions
of Section 2(a), SEi shall not be required to effect a Demand Registration
under this Section 2(a):

            (A) after SEi has delivered notice of a Piggyback Registration
pursuant to Section 2(b) and for so long as such Piggyback Registration is
pending;

            (B) for Registrable Securities owned by any Holder that did not, by
delivering the requisite notice, exercise its right to register such
Registrable Securities in a Piggyback Registration when so offered by SEi under
Section 2(b); or

            (C) if the Demand Registration covers Registrable Securities with
an aggregate market value of less than $ 250,000 or which represent less than a
majority of the Registrable Securities then outstanding.

(b) PIGGYBACK REGISTRATIONS.

    (i) Right to Piggyback. Subject to Sections 2(c) and 2(d) hereof, if at
any time SEi proposes to file a Registration Statement under the Securities Act
with respect to any offering of the Common Stock by SEi for its own account
and/or on behalf of any of its security holders (other than (i) a registration
on Form S-8 or S-4 or any successor form, (ii) a registration relating to a
transaction subject to Rule 145 under the Securities Act, or (iii) any
registration of securities as it relates to an offering and sale to management
of SEi pursuant to any employee stock plan or other employee benefit plan
arrangement) then, as soon as practicable (but in no event less than twenty
(20) days prior to the proposed date of filing such Registration Statement),
SEi shall give written notice of such proposed filing to the Holders, and such
notice shall offer the Holders the opportunity to register such number of
Registrable Securities as the Holders may request (a "Piggyback Registration").
Subject to subsection 2(d), SEi shall include in such Registration Statement
all Registrable Securities requested within fifteen (15) days after the receipt
of any such notice (which request shall specify the Registrable Securities
intended to be disposed of by the Holders to be included in the registration
for such offering pursuant to a Piggyback Registration), provided, however,
that if, at any time after giving written notice of its intention to register
Common Stock and prior to the effective date of the Registration Statement
filed in connection with such registration, SEi shall determine for any reason
not to register or to delay registration of the Common Stock to be registered
for sale by SEi, SEi may, at its election, give written notice of such
determination to the Holder of Registrable Securities and, thereupon, (i) in
the case of a


                                       4
<PAGE>   5

determination not to register, shall be relieved of its obligation to register
any Registrable Securities in connection with such registration (but not from
its obligation to pay the Registration Expenses in connection therewith), and
(ii) in the case of a determination to delay registering, shall be permitted to
delay registering any Registrable Securities, for the same period as the delay
in registering such Common Stock.

            (ii) Piggyback Expenses. The Registration Expenses of the Holders
of Registrable Securities will be paid by SEi in a Piggyback Registration.
Underwriting discounts and commissions and transfer taxes, if any, incurred
with respect to the Registrable Securities shall be borne by the Sellers.

         (c) UNDERWRITER'S CUTBACK. Notwithstanding Sections 2(a) and 2(b), if
a Demand Registration or a Piggyback Registration is an underwritten offering
being made on behalf of SEi, and the managing underwriter or underwriters
advise SEi in writing that in their opinion the number of shares of Common
Stock requested to be included in such registration exceeds the number which
can be sold in such offering or would be reasonably likely to adversely affect
the price or distribution of the Common Stock offered in such offering or the
timing thereof, then the shares of Common Stock to be included in such
registration shall be the number of shares of Common Stock, adjusted on a pro
rata basis, that, in the opinion of such underwriter or underwriters, can be
sold without an adverse effect on the price, timing or distribution of the
Common Stock to be included. In an underwritten demand registration, the number
of shares to be sold by SEi or other selling shareholders shall be reduced in
accordance with such opinion and, if necessary, eliminated, before there shall
be any reduction in the number of shares to be sold by Holders.

         (d) REGISTRATION NOT REQUIRED. Notwithstanding Sections 2(a) and 2(b),
in the event the Holder or Holders request that any of the Registrable
Securities covered by this Agreement be sold in an underwritten offering or
otherwise request registration pursuant to this Agreement, SEi shall not be
required to take the action required or contemplated herein to accommodate or
permit such underwritten offering or other registration of the shares subject
to the request if SEi has provided to the requesting Holders an unqualified
opinion of counsel knowledgeable in Securities Act matters to the effect that
all of such Registrable Securities may immediately be sold by such Holders in a
brokered transaction under Rule 144 during any ninety (90) day period without
registration under the Securities Act and applicable state securities laws.

3.       HOLD-BACK AGREEMENTS.

         (a) RESTRICTIONS ON PUBLIC SALE BY THE HOLDERS. In the event
Registrable Securities are covered by a Registration Statement filed pursuant
to Section 2 of this Agreement, the Holders agree not to effect any public sale
or distribution of Common Stock, including a sale pursuant to Rule 144 under
the Securities Act, during the 15-day period prior to, and during the 90-day
period beginning on, the effective date of such Registration


                                       5
<PAGE>   6

Statement (except pursuant to such Registration Statement), if, and then only
to the extent, so requested in writing by SEi, in the case of a
non-underwritten public offering, or by the managing underwriter or
underwriters, in the case of an underwritten offering.

    (b) RESTRICTIONS ON PUBLIC SECURITY SALE BY SEI. SEi agrees not to make any
filing to register and agrees not to effect or offer to effect any public sale
or distribution of or purchase any security (other than any such sale or
distribution of such Common Stock in connection with any transaction subject to
Rule 145 under the Securities Act or in connection with offers and sales to
employees under employee benefit plans) during the 15-day period prior to, and
during the 90-day period beginning on, the effective date of any Registration
Statement filed pursuant to Section 2(a) hereof.

4.  REGISTRATION PROCEDURES. In connection with SEi's obligations under
Section 2 hereof, SEi shall use it best efforts to effect or cause to be
effected the registration of the Registrable Securities under the Securities
Act to permit offers and sales in accordance with the intended method or
methods of distribution thereof. SEi may require the Holders to use their best
efforts to furnish to SEi such information regarding the distribution of the
Registrable Securities as SEi may from time to time reasonably request in
writing. SEi agrees to obtain customary services and materials from its counsel
and accountants and to perform all requirements in connection with any offering
required by Section 2, including without limitation such customary opinions of
counsel and "cold comfort" letters from independent certified public
accountants as are reasonably requested by any underwriters. SEi further agrees
to (i) furnish Holders for whom shares are registered such number of copies of
a prospectus and preliminary prospectus, if applicable, as such Holders may
reasonably request; (ii) enter into customary agreements, including an
underwriting agreement (which shall include the indemnification and
contribution provisions under Section 5 or similar provisions), and to make
customary representations to any underwriters with respect to the registration
statement; (iii) make available to any underwriters its offices and records as
reasonably requested for the purpose of allowing the underwriters to conduct a
customary "due diligence" investigation; and (iv) list the shares registered on
such Holder's or Holders' behalf on the exchange or quotation system on which
the SEi Common Stock is at the time listed.

5.  INDEMNIFICATION.

    (a) SEi agrees to indemnify, to the extent permitted by law, each Holder
of Registrable Securities and (as applicable) its officers and directors and
each person or entity who controls such Holder (within the meaning of the
Securities Act) against all losses, claims, damages, liabilities and expenses
caused by any untrue or alleged untrue statement of material fact contained in
any registration statement, prospectus or preliminary prospectus or any
amendment thereof or supplement thereto or any omission or alleged omission of
a material fact required to be stated therein or necessary to make the
statements therein not misleading, (in the case of a prospectus, always in
light of the circumstances under which the statements are made) except insofar
as the same are caused by or contained in any information furnished

                                       6
<PAGE>   7

in writing to SEi by such Holder or its affiliate expressly for use therein or
by such Holder's failure to deliver a copy of the registration statement or
prospectus or any amendments or supplements thereto after SEi has furnished
such Holder with a sufficient number of copies of the same. In connection with
an underwritten offering, SEi will indemnify such underwriters, their officers
and directors and each person or entity who controls such underwriters (within
the meaning of the Securities Act) to the same extent as provided above with
respect to the indemnification of the Holders of Registrable Securities.

            (b) In connection with any registration statement in which a Holder
of Registrable Securities is participating, each such Holder will furnish to
SEi in writing such information and affidavits as SEi reasonably requests for
use in connection with any such registration statement or prospectus and, to
the extent permitted by law, will indemnify SEi, its directors and officers and
each person or entity and entity who controls SEi (within the meaning of the
Securities Act) against any losses, claims, damages, liabilities and expenses
resulting from any untrue or alleged untrue statement of material fact
contained in the registration statement, prospectus or preliminary prospectus
or any amendment thereof or supplement thereto or any omission or alleged
omission of a material fact required to be stated therein or necessary to make
the statements therein not misleading, (in the case of a prospectus, always in
light of the circumstances under which the statements are made) but only to the
extent that such untrue statement or omission is contained in any information
or affidavit so furnished in writing by such Holder or its affiliate; provided
that the obligation to indemnify will be several, not joint and several, among
such Holders of Registrable Securities and the liability of each such Holder of
Registrable Securities in the event that more than one Holder is liable will be
in proportion to and limited to the net amount received by such Holder from the
sale of Registrable Securities pursuant to such registration statement.

            (c) Any person or entity entitled to indemnification hereunder will
(i) give prompt written notice to the indemnifying party of any claim with
respect to which it seeks indemnification; provided, however, that failure to
give such notice will not prejudice such person's or entity's right to
indemnification from the indemnifying party, except as to any losses suffered
by such person or entity which are attributable to such person's or entity's
failure to promptly give such notice to such indemnifying party and (ii) unless
in such indemnified party's reasonable judgment a conflict of interest between
such indemnified and indemnifying parties may exist with respect to such claim,
permit such indemnifying party to assume the defense of such claim with counsel
reasonably satisfactory to the indemnified party. The indemnifying party will
not be subject to any liability for any settlement made by the indemnified
party without its consent (but such consent will not be unreasonably withheld).
An indemnifying party who is not entitled to, or elects not to, assume the
defense of a claim will not be obligated to pay the fees and expenses of more
than one counsel for all parties indemnified by such indemnifying party with
respect to such claim, unless in the reasonable judgment of any indemnified
party a conflict of interest may exist between such indemnified party and any
other of such indemnified parties with respect to such claim.

                                       7
<PAGE>   8

            (d) The indemnification provided for under this Agreement will
remain in full force and effect regardless of any investigation made by or on
behalf of the indemnified party or any officer, director or controlling person
or entity of such indemnified party and will survive the transfer of securities
and the termination of this Agreement. SEi also agrees to make such provisions
as are reasonably requested by any indemnified party for contribution to such
party in the event SEi's indemnification is unavailable or unenforceable for
any reason.

6.          REGULATION S OFFERING. The Sellers agree that none of the
Registrable Securities will be offered for sale pursuant to Regulation S (as
promulgated by the SEC) without the prior written consent of SEi.

7.          MISCELLANEOUS.

            (a) NO INCONSISTENT AGREEMENTS. SEi has not entered into and will
not on or after the date of this Agreement enter into any agreement with
respect to the Common Stock which is inconsistent with the rights granted in
this Agreement to the Sellers or which otherwise conflicts with the provisions
hereof.

            (b) AMENDMENTS AND WAIVERS. The provisions of this Agreement,
including the provisions of this sentence, may not be amended, modified or
supplemented, and waivers or consents to departures from the provisions hereof
may not be given, unless (i) SEi has obtained the written consent of the
Holders to such amendment, modification, or supplement or (ii) SEi has obtained
from each Holder a waiver or consent to such departure.

            (c) NOTICES. All notices and other communications provided for or
permitted under this Agreement shall be in writing and given by personal
delivery, or, if mailed, by certified first-class mail, postage prepaid, or by
telex or telecopier with transmission confirmed by telephone:

                (i) if to the Holders, at the address set forth in the
Acquisition Agreement, or at the most current address given by the Holders to
SEi by means of a notice given in accordance with the provisions of this
Section 7(c).

                (ii)if to SEi, at the address set forth in the Acquisition
Agreement, or at the most current address given by SEi to the Sellers by means
of a notice given in accordance with the provisions of this Section 7(c).

            (d) COUNTERPARTS. This Agreement may be executed in any number of
counterparts and by the parties hereto in separate counterparts, each of which
when so executed shall be deemed to be an original and all of which taken
together shall constitute one and the same agreement.

                                       8

<PAGE>   9


            (e) HEADINGS. The headings in this Agreement are for convenience of
reference only and shall not limit or otherwise affect the meaning hereof.

            (f) GOVERNING LAW. This Agreement shall be governed by and
construed in accordance with the internal laws of the State of Florida.

            (g) SEVERABILITY. In the event that any one or more of the
provisions contained herein, or the application thereof in any circumstance, is
held invalid, illegal or unenforceable, the validity, legality and
enforceability of any such provision in every other respect and of the
remaining provisions contained herein shall not be affected or impaired
thereby.

            (h) SUCCESSORS AND ASSIGNS. All covenants and agreements in this
Agreement by or on behalf of any of the parties hereto will bind and inure to
the benefit of the respective permitted successors and assigns of the parties
hereto whether so expressed or not. In addition, whether or not any express
assignment has been made, the provisions of this Agreement which are for the
benefit of purchasers or other permitted holders of Registrable Securities are
also for the benefit of, and enforceable by, any subsequent permitted Holder of
Registrable Securities. The registration rights of the Holders under this
Agreement may be transferred to any transferee who lawfully acquires at least
fifteen thousand (15,000) shares of the Registrable Securities; provided,
however, that SEi is given written notice by the Holder at the time of such
transfer stating the name and address of the transferee and identifying the
securities with respect to which the rights under this Agreement are being
assigned; and provided further, that such transferee is a person who is
reasonably satisfactory to SEi and executes an agreement in writing agreeing to
be bound by the provisions of this Agreement.

            IN WITNESS WHEREOF, the parties have executed this Agreement as of
the date first above written.


                                           SYKES ENTERPRISES, INCORPORATED

                                           By:/s/ Scott J. Bendert
                                              ----------------------------------
                                           Name:  Scott J. Bendert
                                                 -------------------------------
                                           Title: Vice president - Finance &
                                                  Treasurer
                                                 -------------------------------


                      [Signatures continued on next page]


                                       9
<PAGE>   10


                                            SELLERS:

                                            /s/ Rolf Christof Dienst
                                            -----------------------------------
                                            Rolf Christof Dienst


                                            /s/ Gunter Greff
                                            -----------------------------------
                                            Gunter Greff


                                            /s/ Joachim Schoss
                                            -----------------------------------
                                            Joachim Schoss


                                            /s/ Thomas Klawitter
                                            -----------------------------------
                                            Thomas Klawitter


                                            /s/ Ralf Halbherr
                                            -----------------------------------
                                            Ralf Halbherr


                                            /s/ Ruth Rucker
                                            -----------------------------------
                                            Ruth Rucker

                                      10


<PAGE>   1
                                                                       EXHIBIT 5

                                 FOLEY & LARDNER
                                ATTORNEYS AT LAW
                              POST OFFICE BOX 3391
                            TAMPA, FLORIDA 33601-3391
                  100 NORTH TAMPA STREET, SUITE 2700 33602-5804
                            TELEPHONE (813) 229-2300
                            FACSIMILE (813) 221-4210

                                October 22, 1997

Sykes Enterprises, Incorporated
100 North Tampa Street, Suite 3900
Tampa, Florida  33602

     RE:  Registration Statement on Form S-3

Ladies and Gentlemen:

     This opinion is being furnished in connection with the Registration
Statement on Form S-3 (the "Registration Statement"), of Sykes Enterprises,
Incorporated (the "Company"), under the Securities Act of 1933, as amended (the
"Act"), for the registration of 375,000 shares of common stock, par value $.01
the "Shares").

     As counsel for the Company, we have examined and are familiar with the
Articles of Incorporation and Bylaws of the Company; (a) the proceedings of the
Board of Directors of the Company relating to the issuance of the Shares; and
(b) such other Company records, documents and matters of law as we have deemed
to be pertinent.

     Based upon our examination of such documents and our familiarity with such
proceedings, it is our opinion that:

     1.   The Company has been duly incorporated and is validly existing and in
good standing under the laws of the State of Florida.

     2.   The Shares are duly authorized, validly issued, fully paid and
nonassessable.

     We hereby consent to the inclusion of this opinion as Exhibit 5 in the
Registration Statement and to the reference to this firm under the caption
"Legal Matters" in the prospectus. In giving this consent, we do not thereby
admit that we come within the category of persons whose consent is required
under Section 7 of the Act or the rules or regulations of the Securities and
Exchange Commission promulgated thereunder.

                                                       FOLEY & LARDNER

                                                       By: /s/ Martin A. Traber
                                                          ---------------------
                                                           MARTIN A. TRABER



<PAGE>   1




                                                                    EXHIBIT 23.2

                       CONSENT OF INDEPENDENT ACCOUNTANTS

     We consent to the incorporation by reference in this registration statement
of Sykes Enterprises, Incorporated on Form S-3 of our report dated September 24,
1997, on our audits of the consolidated financial statements and financial
statement schedules of Sykes Enterprises, Incorporated and subsidiaries as of
December 31, 1995 and 1996, and for the year ended July 31, 1994, the five
months ended December 31, 1994, and the years ended December 31, 1995 and 1996,
which report is included in the Company's Current Report on Form 8-K, dated June
16, 1997, and filed with the Securities and Exchange Commission on October 21,
1997. We also consent to the incorporation by reference in this registration
statement of Sykes Enterprises, Incorporated on Form S-3 of our report dated
February 14, 1997, on our audits of the consolidated financial statements and
financial statement schedules of Sykes Enterprises, Incorporated and
subsidiaries as of December 31, 1995 and 1996, and for the year ended July 31,
1994, the five months ended December 31, 1994, and the years ended December 31
1995 and 1996, which report is included in the Annual Report on Form 10-K for
the year ended December 31, 1996. We also consent to the reference to our firm
under the caption "Experts."

                                                /s/ Coopers & Lybrand, L.L.P.


Tampa, Florida
October 20, 1997



<PAGE>   1


                                                                    EXHIBIT 24.2

                            CERTIFICATE OF SECRETARY

     THE UNDERSIGNED, MARGERY BASS, Secretary of SYKES ENTERPRISES, INCORPORATED
(the "Corporation"), hereby certify that the following resolutions were adopted
by the Board of Directors of the Corporation pursuant to a unanimous written
consent, effective October 22, 1997, and remain in full force and effect:

     RESOLVED, that the signing of the Registration Statement as required by the
     rules and regulations of the Commission on behalf of the Corporation by
     either the President or the Secretary, and each director, with additions
     to, changes in, or deletions from the Registration Statement as such
     officer and as such directors may deem necessary or advisable is hereby
     authorized and approved (such signing to be conclusive evidence that the
     officers and directors signing the same consider such additions, changes,
     or deletions necessary or advisable); provided, however, that each of the
     officers and directors of this Corporation is authorized to sign the
     Registration Statement and any amendment thereto (either on behalf of this
     Corporation, or as an officer, director, or otherwise) through Scott J.
     Bendert and John L. Crites, Jr., or any one of them, as duly authorized
     attorney or attorneys-in-fact; and it is

     RESOLVED, that each officer or director who may be required to sign the
     Registration Statement or any amendments, exhibits, or other documents
     related thereto (whether for and on behalf the Corporation, or in any other
     capacity) hereby is authorized to execute a power of attorney constituting
     and appointing Scott J. Bendert and John L. Crites, Jr., or any one of
     them, his true and lawful attorney-in-fact and agent, with full power of
     substitution and resubstitution, for him and in his name, place, and stead,
     in any and all capacities, to sign any and all pre- or post-effective
     amendments to the Registration Statement, and to file the same with all
     exhibits thereto, and other documents in connection therewith, with the
     Commission and the National Association of Securities Dealers, Inc.,
     granting unto said attorneys-in-fact and agents, and each of them, full
     power and authority to do and perform each and every act and thing
     requisite or necessary to be done in and about the premises, as fully to
     all intents and purposes as he might or could do in person, hereby
     ratifying and confirming all that said attorneys-in-fact and agents, or any
     of them, or their or his substitutes, may lawfully do or cause to be done
     by virtue hereof.

DATED:  October 22, 1997                             /s/ Margery Bass
                                                     -------------------------
                                                     MARGERY BASS





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