SYKES ENTERPRISES INC
10-Q, 1997-11-12
COMPUTER INTEGRATED SYSTEMS DESIGN
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                                    FORM 10-Q

                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549

   (Mark One)

   [X]  Quarterly  Report Pursuant to Section 13 or 15(d) of the Securities
        Exchange Act of 1934

        For the quarterly period ended September 28, 1997    

   [ ]  Transition Report Pursuant to Section 13 or 15(d) of the Securities
        Exchange Act of 1934

        For the transition period from _______________________ to
        ______________________

   Commission File No. 0-28274


                         SYKES ENTERPRISES, INCORPORATED
             (Exact name of Registrant as specified in its charter) 
    
           Florida                                   56-1383460
   (State or other jurisdiction of                (I.R.S. Employer
   incorporation or organization)                Identification No.)

    100 North Tampa Street, Suite 3900, Tampa, FL           33602
       (Address of principal executive office)            (Zip Code)

   Registrant's telephone number,  including area code:   813/274-1000


   Indicate by check mark whether the registrant (1) has filed all reports
   required to be filed by Section 13 or 15(d) of the Securities Exchange Act
   of 1934 during the preceding 12 months (or for such shorter period that
   the registrant was required to file such reports), and (2) has been
   subject to such filing requirements for at least the past 90 days. 

              [X] Yes       [ ] No

                APPLICABLE ONLY TO ISSUERS INVOLVED IN BANKRUPTCY
                   PROCEEDING DURING THE PRECEDING FIVE YEARS:

   Indicate by check mark whether the  registrant has filed all documents and
   reports required to be filed by Sections 12, 13 or 15(d) of the Securities
   Exchange Act of 1934 subsequent to the distribution of securities under a
   plan confirmed by a court.

             [ ] Yes             [ ] No

   Indicate the number of shares outstanding of each  of the issuer's classes
   of common stock, as of the latest practicable date:

   Common Stock, $0.01 Par Value, 35,516,969 shares as of November 10, 1997



                             Page 1 of 15 Pages
                     The Exhibit Index Appears on Page 14

   <PAGE> 2
                                   PART I

   Item 1 - Financial Statements

                        SYKES ENTERPRISES, INCORPORATED
                          CONSOLIDATED BALANCE SHEETS
                               (Unaudited)
<TABLE>
<CAPTION>
   
                                                December 31,     September 28,
                                                    1996             1997
   <S>                                          <C>              <C>
   ASSETS
   Current assets
     Cash and cash equivalents................  $  90,131,568    $  84,655,755
     Receivables, including unbilled..........     42,747,451       46,409,222
     Prepaid expenses and other current assets      2,328,930        5,009,310
                                                  -----------      -----------

       Total current assets...................    135,207,949      136,074,287

   Property and equipment, net................     41,428,383       46,095,557
   Marketable securities......................         -            11,866,667
   Deferred charges and other assets..........      1,884,475        2,332,678
                                                  -----------      -----------

                                                $ 178,520,807    $ 196,369,189
                                                  ===========      ===========

   LIABILITIES AND SHAREHOLDERS' EQUITY
   Current liabilities
     Current installments of long-term debt...  $   1,776,697    $     799,149
     Accounts payable.........................      7,954,633        6,297,123
     Income tax payable.......................        358,366        3,340,711
     Accrued employee compensation and benefits     9,631,574        9,588,765
     Other accrued expenses and current 
        liabilities...........................      5,613,526        3,930,877
                                                  -----------      -----------

       Total current liabilities..............     25,334,796       23,956,625

   Long-term debt.............................      1,566,658          756,053
   Deferred income taxes......................      3,378,700        4,574,380
   Deferred grants............................     11,669,273       13,561,837
   Commitments and contingencies (Note 1)

   Shareholders' equity
     Preferred stock, $0.01 par value, 
       10,000,000 shares authorized; no 
       shares issued and outstanding..........           -               -
     Common stock, $0.01 par value; 200,000,000
       shares authorized; 35,320,392 and 
      35,516,969 issued and outstanding.......        353,204          355,170
     Additional paid-in capital...............    124,970,452      127,182,627
     Retained earnings........................     11,100,673       25,045,860
     Accumulated foreign currency translation 
       adjustments............................        147,051         (816,030)
     Unrealized gain on securities, net of 
       taxes..................................           -           1,752,667
                                                  -----------      -----------

       Total shareholders' equity.............    136,571,380      153,520,294
                                                  -----------      -----------

                                                $ 178,520,807    $ 196,369,189
                                                  ===========      ===========
</TABLE>
             See accompanying notes to consolidated financial statements
   <PAGE> 3
                            SYKES ENTERPRISES, INCORPORATED
                           CONSOLIDATED STATEMENTS OF INCOME
       Nine and Three Months Ended September 29, 1996 and September 28, 1997
                                       (Unaudited)

<TABLE>
<CAPTION>
                                              Nine Months Ended                     Three Months Ended
                                        September 29,    September 28,        September 29,     September 28,
                                            1996             1997                 1996              1997
   <S>                                  <C>              <C>                  <C>               <C>

   Revenues...........................  $ 111,392,461    $ 147,893,818        $ 40,616,657      $ 49,340,938
                                          -----------      -----------          ----------        ----------
   Operating expenses
    Direct salaries and related costs.     66,845,639       84,490,781          24,860,891        27,626,921
    General and administrative........     34,592,565       43,855,413          11,991,377        14,725,346
                                          -----------      -----------          ----------        ----------

     Total operating expenses.........    101,438,204      128,346,194          36,852,268        42,352,267
                                          -----------      -----------          ----------        ----------

   Income from operations.............      9,954,257       19,547,624           3,764,389         6,988,671
   Other income (expense)
    Interest..........................       (207,468)       2,236,281             197,444           815,771
    Other.............................        172,458            5,282               9,329           (61,590)
                                          -----------      -----------          ----------        ----------

     Total other income (expense).....        (35,010)       2,241,563             206,773           754,181
                                          -----------      -----------          ----------        ----------

   Income before income taxes.........      9,919,247       21,789,187           3,971,162         7,742,852
   Provision for income taxes.........      3,792,654        7,844,000           1,496,627         2,792,000
                                          -----------      -----------          ----------        ----------

   Net income before dividends........      6,126,593       13,945,187           2,474,535         4,950,852

   Preferred stock dividends..........         47,343            -                   -                 -
                                          -----------      -----------          ----------        ----------
   Net income applicable to common
    shareholders......................  $   6,079,250    $  13,945,187        $  2,474,535      $  4,950,852
                                          -----------      -----------          ----------        ----------

   Pro forma income data:
   Income before income taxes.........  $   9,919,247                         $  3,971,162
   Pro forma provision for income
    taxes relating to S corporation...         67,000                                -
   Actual provision for income taxes..      3,792,654                            1,496,627
                                          -----------                           ----------

     Total provision and pro forma
      provision for income taxes......      3,859,654                            1,496,627
                                          -----------                           ----------

   Pro forma net income applicable
    to common shareholders............      6,059,593                            2,474,535
   Preferred stock dividends..........         47,343                                -
                                          -----------                           ----------

   Pro forma net income applicable
    to common shareholders............  $   6,012,250                         $  2,474,535
                                          ===========                           ==========

   Pro forma net income per share
    (actual for 1997).................  $        0.19    $        0.38        $       0.07      $       0.14
                                          ===========      ===========          ==========        ==========

   Pro forma weighted average
    common and common equivalent
    shares outstanding................     31,317,214       36,496,179          34,072,703        36,532,363
</TABLE>

           See accompanying notes to consolidated financial statements

   <PAGE> 4
                        SYKES ENTERPRISES, INCORPORATED
                     CONSOLIDATED STATEMENTS OF CASH FLOWS
         Nine Months Ended September 29, 1996 and September 28, 1997
                                (Unaudited)

<TABLE>
<CAPTION>

                                                     1996             1997
   <S>                                          <C>              <C>

   Cash flows from operating activities
    Net income................................  $   6,126,593    $  13,945,187
    Depreciation and amortization.............      4,425,293        5,751,315
    Deferred income taxes.....................      1,057,441           81,680
    Loss on disposal of property and equipment        117,805          146,121
    ESOP allocation (unearned compensation)...        332,676            -
    Changes in assets and liabilities
     Receivables, including unbilled..........    (11,223,422)      (3,811,771)
     Prepaid expenses and other current assets     (1,048,023)      (2,680,380)
     Deferred charges and other assets........       (355,894)         413,234
     Accounts payable.........................         (2,887)      (1,657,510)
     Income tax payable.......................     (1,359,437)       2,982,345
     Accrued employee compensation and benefits      (132,282)         (42,809)
     Other accrued expenses and current 
      liabilities.............................       (605,672)      (1,682,649)
                                                  -----------      -----------
     Net cash provided by (used for) 
      operating activities....................     (2,667,809)      13,444,763
                                                  -----------      -----------

   Cash flows from investing activities
    Capital expenditures......................    (12,287,252)     (11,250,676)
    Investment in marketable securities.......          -           (8,000,000)
    Acquisition of business...................          -           (1,800,000)
    Proceeds from sale of property and 
     equipment................................        168,435          237,193
                                                  -----------      -----------
      Net cash used for investing activities..    (12,118,817)     (20,813,483)
                                                  -----------      -----------

   Cash flows from financing activities
    Paydowns under revolving line of credit 
     agreements...............................    (20,196,569)     (72,441,000)
    Borrowings under revolving line of credit
     agreements...............................     21,387,268       72,441,000
    Proceeds from issuance of stock...........     39,820,944        2,403,307
    Proceeds from grants......................      1,708,054        2,430,000
    Payment of long-term debt.................     (9,903,058)      (1,788,153)
    Distribution..............................       (353,707)        (189,166)
                                                  -----------      -----------
     Net cash provided by financing activities     32,462,932        2,855,988
                                                  -----------      -----------

   Adjustment for foreign currency translation       (117,904)        (963,081)
                                                  -----------      -----------

   Net increase (decrease) in cash and cash 
    equivalents...............................     17,558,402       (5,475,813)
   Cash and cash equivalents - beginning......      2,631,135       90,131,568
                                                  -----------      -----------

   Cash and cash equivalents - ending.........  $  20,189,537    $  84,655,755
                                                  ===========      ===========
</TABLE>
          See accompanying notes to consolidated financial statements

   <PAGE> 5
                         SYKES ENTERPRISES, INCORPORATED
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
           Nine Months Ended September 29, 1996 and September 28, 1997
                                   (Unaudited)


   The accompanying unaudited condensed consolidated financial statements
   have been prepared in accordance with generally accepted accounting
   principles for interim financial information and with the instructions to
   Form 10-Q.  Accordingly, they do not include all of the information and
   notes required by generally accepted accounting principles for complete
   financial statements.  In the opinion of management, all adjustments
   (consisting of normal recurring accruals) considered necessary for a fair
   presentation have been included.  Operating results for the nine month
   period ended September 28, 1997 are not necessarily indicative of the
   results that may be expected for the year ending December 31, 1997. For
   further information, refer to the consolidated financial statements and
   notes thereto as of and for the year ended December 31, 1996 included in
   the Company's Form 8-K dated June 16, 1997 as filed with the United States
   Securities and Exchange Commission on October 21, 1997.

   Sykes Enterprises, Incorporated and consolidated subsidiaries (the
   "Company") provide comprehensive information technology outsourcing
   services including information technology support services, consisting of
   technical product support, help desk services and diagnostic software
   tools, and information technology development services and solutions,
   consisting of software design, development, integration and implementation
   and documentation, foreign language translation and localization services.
   The Company's services are provided to a wide variety of industries.

   Unless otherwise noted, all information in this Form 10-Q has been
   adjusted to retroactively reflect the three-for-two stock split in the
   form of a 50% stock dividend to shareholders of record on May 19, 1997,
   which was reflected on the Nasdaq National Market on May 29, 1997.

   Note 1 - Commitments and Contingencies

   The Company from time to time is involved in legal actions arising in the
   ordinary course of business.  With respect to these matters, management
   believes that it has adequate legal defenses and/or provided adequate
   accruals for related costs such that the ultimate outcome will not have a
   material adverse effect on the Company's future financial position.

   Note 2 - Earnings Per Share

   Primary earnings per share are based on the weighted average number of
   common shares and common share equivalents outstanding during the periods
   and assumes, (i) that the redeemable preferred stock was converted at the
   beginning of the 1996 period, or date of issuance, if later, and (ii) that
   earnings were increased for preferred dividends that would not have been
   incurred had conversion taken place.  Common share equivalents include,
   when applicable, dilutive stock options using the treasury stock method.

   Fully diluted earnings per share assumes, in addition to the above, the
   additional dilutive effect of stock options.

   <PAGE> 6

   The numbers of shares used in the earnings per share computation are as
   follows:

   <TABLE>
   <CAPTION>
                                                     Nine Months Ended                Three Months Ended     
                                                September 29,  September 28,       September 29, September 28,
                                                    1996          1997                 1996          1997     
    <S>                                         <C>            <C>                  <C>           <C>

   Primary
    Weighted average common outstanding.....    29,764,929     35,419,442           32,519,412    35,515,649
    Conversion of preferred stock...........       302,868          -                   -             -    
    Stock options...........................     1,182,459      1,063,598            1,495,404     1,007,892
                                                ----------     ----------           ----------    ----------

   Total primary............................    31,250,256     36,483,040           34,014,816    36,523,541

   Fully Diluted
    Additional dilution of stock options....        66,958         13,139               57,887         8,822
                                                ----------     ----------

   Total fully diluted......................    31,317,214     36,496,179           34,072,703    36,532,363
                                                ==========     ==========           ==========    ==========
   </TABLE>


   The Company is required to adopt Statement of Financial Accounting
   Standards (SFAS) No. 128, "Earnings Per Share" for periods ending after
   December 15, 1997. The Company has not calculated the impact, if any, SFAS
   No. 128 will have on the earnings per share calculation contained in the
   Company's consolidated financial statements.

   Note 3 - Acquisitions and Mergers

   On March 31, 1997, the Company acquired Info Systems of North Carolina,
   Inc.  ("Info Systems") in exchange for approximately 1.1 million shares of
   the Company's common stock as adjusted for the three-for-two stock split.
   The Company accounted for the acquisition utilizing the pooling-of-
   interests method of accounting.   Info Systems is engaged in the design,
   development, licensing and support of information management solutions to
   the retail, manufacturing and distribution industries.   Info Systems
   employs 160 employees and had 1996 revenues of approximately $25.2 million
   and an after-tax loss of approximately $2.0 million.

   On June 16, 1997, the Company acquired all of the stock of Telcare
   Gesellschaft fur Telekommunikations-Mehrwertdieste mbH ("Telcare") of
   Wilhelmshaven, Germany, in exchange for 750,000 shares of the Company's
   common stock.   The Company accounted for the acquisition utilizing the
   pooling-of-interests method of accounting.     Telcare operates an
   information technology call center  and provides technical product support
   and service to numerous industries in Germany, and expands the Company's
   presence in Europe.

   On September 26, 1997,  the Company acquired all of the stock of TAS
   Telemarketing Gesellschaft fur Kommunikation und Dialog mbH ("TAS I") of
   Bochum, Germany in exchange for 400,000 shares of the Company's common
   stock.  The Company accounted for the acquisition utilizing the pooling-
   of-interests method of accounting.  TAS I employs 150 employees and had
   1996 revenue of approximately $7.2 million and after-tax earnings of
   approximately $403,000.

   On September 26, 1997, the Company acquired  all of the stock of TAS  Hedi
   Fabinyi GmbH ("TAS  II") of Stuttgart, Germany, in exchange for 180,000
   shares of the Company's common  stock.   The Company accounted for the
   acquisition utilizing the pooling-of-interest method of accounting.  TAS
   II employs 75 employees and had 1996 revenue of approximately $3.5 million
   and after tax earnings of approximately $124,000.

   <PAGE> 7
   Telcare employs 160 employees and had 1996 revenues of approximately $6.4
   million and after-tax earnings of approximately $282,000.

   The above transactions have been accounted for utilizing the pooling-of-
   interests method of accounting and, accordingly, the consolidated
   financial statements for the periods presented have been restated to
   include the accounts of Info Systems, Telcare, TAS I and TAS II.  

   Separate results of operations for the periods prior to the acquisition of
   Telcare, Info Systems, TAS I and TAS II are outlined below:

<TABLE>
<CAPTION>
                                           Nine Months         Three Months
                                              Ended              Ended
                                           September 29,       September 29,
                                                1996               1996    

   <S>                                     <C>                 <C>
   Revenues:
    Sykes Enterprises, Incorporated.....   $ 81,008,314        $ 28,541,164
    Telcare.............................      4,505,809           1,409,034
    Info Systems........................     19,034,075           7,874,176
    TAS I...............................      4,581,654           1,911,006
    TAS II..............................      2,262,609             881,277
                                            -----------          ----------

   Combined.............................   $111,392,461        $ 40,616,657
                                            ===========          ==========

   Net income (loss):
    Sykes Enterprises, Incorporated.....   $  6,107,604        $  2,452,104
    Telcare.............................        303,299             (43,347) 
    Info Systems........................       (694,024)            (49,845)
    TAS I...............................        371,401             167,686
    TAS II..............................         (9,030)            (52,063)
                                            -----------          ----------

   Combined.............................   $  6,079,250        $  2,474,535
                                            ===========          ==========


   Other changes in shareholders' equity:
    Sykes Enterprises, Incorporated......  $ 39,376,210        $ 39,219,221
    Telcare..............................       (37,488)            (37,488)
    Info Systems.........................       343,287             232,395
    TAS I................................         -                   -
    TAS II...............................         -                   -
                                            -----------          ----------

   Combined..............................  $ 39,682,009        $ 39,414,128
                                            ===========          ==========
</TABLE>
   <PAGE> 8
   Note 4 - Purchase of Marketable Securities

   On May 8, 1997, the Company purchased approximately 1.066 million shares
   of SystemSoft Corp. common stock in conjunction with a strategic
   technology  exchange agreement between the parties.   On June 20, 1997 the
   Company converted a $1.0 million note receivable into a to be determined
   number of shares of InfoCure Corporation common stock, which will have a
   market value of $1.0 million.  In  accordance with Statement of Financial
   Accounting Standards No. 115, "Accounting for  Certain Investments in Debt
   and Equity Securities", the investments are classified as available-for-
   sale securities and are carried at an aggregate market value of $11.9
   million as of September 28, 1997.   The Company's cost basis in these
   investments is $9.0 million, and the unrealized gain of $2.9 million, net
   of deferred income taxes of approximately $1.1 million, is reported as a
   separate component of shareholders' equity.

   <PAGE> 9
   Item 2 - Management's Discussion and Analysis of Financial Condition and
            Results of Operations

   The following should be read in conjunction with the Sykes Enterprises,
   Incorporated Consolidated Financial  Statements, including the notes
   thereto.  The Company completed business combinations with Info Systems of
   North Carolina, Inc. ("Info Systems"), Telcare Gesellschaft fur
   Telekommunikations-Mehrwertdieste mbH ("Telcare"), TAS Telemarketing
   Gesellschaft fur Kommunikation und Dialog mbH ("TAS  I") and TAS Hedi
   Fabinyi GmbH ("TAS II") on March 31, 1997, June 16, 1997, September 26,
   1997 and September 26, 1997, respectively.   These combinations were
   accounted for utilizing the pooling-of-interests.   The following
   discussion and analysis contains forward-looking statements that involve
   risks and uncertainties.   Future events and the Company's actual results
   could differ materially from the results reflected in these
   forward-looking statements, as a result of certain of the factors set
   forth below and elsewhere in this analysis.

   Financial Condition

   Management considers liquidity to be the Company's ability to generate
   adequate cash to meet its short and long-term business needs.   The
   principal internal source of such cash is the Company's operations while
   the primary external source is the issuance of equity securities and
   credit borrowings.

   During the nine month period ended September 28, 1997, the Company
   generated approximately $14.4 million in cash, net, from operations,
   approximately $2.4 million from the exercise of stock options and
   approximately $2.4 million from the receipt of grants, which in the
   aggregate funded the purchase of approximately $11.3 million of capital
   equipment, $8.0 million associated with the technology exchange agreement
   further detailed below, and $3.6 million used for the purchase price and
   debt repayment associated with acquisitions completed during this time
   period.   The capital expenditures, which were comprised primarily of
   computer and telephone equipment and furniture, were purchased pursuant to
   the continued growth within the technical support business and the
   associated increase in call volume capacity within the United States and
   Europe.  During the third quarter, the Company completed construction of
   its eighth domestic call center (fifteenth total) which became operational
   during the same period.   Pursuant to contractual terms, the Company
   received a package of incentives associated with this center consistent
   with those previously obtained.   As a continued result of the increased
   demand for the Company's services, it is estimated that 1997 capital
   expenditures will approximate $14.0 million.
    
   During the third quarter of 1997, the Company increased its European
   technical support service capabilities through the acquisitions of TAS
   Telemarketing Gesellschaft fur Kommunikations und Dialog mbH ("TAS I") and
   TAS Hedi Fabinyi GmbH ("TAS  II"), ("the acquisitions").   The purchase
   price for the acquisitions was 580,000 shares of common stock, and was
   accounted for using the pooling-of-interests method of accounting. TAS I
   and TAS II provide value-added technical support and service capacity
   through its call centers located in Germany highlighting the Company's
   continued focus on key strategic objectives, specifically to pursue
   additional expansion within Europe.   The Company anticipates the
   integration of the acquisitions will require additional financial
   resources, including the potential for additional capital expenditures for
   the 1997 year.  However, the Company does not believe the resources
   required will be significant to the overall operations of the consolidated
   organization.
    
   In addition, during 1997, the Company entered into a technology exchange
   agreement with SystemSoft Corp. ("SystemSoft") to integrate SystemSoft's
   connectivity, software diagnostic,  communication and remote control
   technologies to its hardware diagnostic and sophisticated telephone
   support capabilities, which will bring the Company's remote access
   solution to the marketplace sooner than originally anticipated.  Pursuant
   to this agreement, the Company also purchased in excess of one million
   newly issued shares of SystemSoft common stock for $8.0 million.   It is
   the Company's intention to hold the stock for investment and the agreement
   contains certain restrictions, including a holding period existing to
   September 5, 1997 before a request can be made for  registration under the
   Securities Act, associated with its sale.

   <PAGE> 10
   The Company believes that its cash position, combined with cash flows from
   current and future operations and available funds under its credit
   facilities, will be adequate to meet its capital requirements for the
   foreseeable future.

   Results of Operations

   For the nine and three months ended September 28, 1997, the Company posted
   consolidated revenues of $147.9 million and $49.3 million, respectively,
   an increase of $36.5 million and $8.7 million, respectively, from the
   comparable periods of the previous year.    The 1997 results represent
   increases  of 33% and 21%  from the 1996 comparable period information.
   This growth in revenues for each period was primarily the result of a
   $31.1 million and $9.9 million, respectively, or 48% and 43%,
   respectively, increase in revenues within technical support services, and
   occurred primarily from the continued investment in call centers and
   capital equipment the Company has made and the resultant increase in call
   volumes from clients.  During calendar 1996, the Company opened three new
   call centers that were fully operational throughout the 1997 periods.  In
   addition, during the nine months ended September 28, 1997, the Company
   recognized a revenue increase of $5.4 million from information services
   and solutions when compared to the same period of 1996.  This growth was
   primarily the result of increased hours at an increased average bill rate.
   During the three months ended September 28, 1997, the Company had a
   reduction of revenue of $1.2 million from information services and
   solutions when compared to the same period of 1996.   This reduction was
   primarily a result of reduced revenue associated with the Company retail
   group due to the timing of customer orders. 

   Direct salaries and related costs increased $17.7 million and $2.8
   million, respectively, to $84.5 and $27.6 million, respectively, for the
   nine and three month periods in  1997 from the comparable periods in 1996.
   This represents an increase of 26% and 11%, respectively, however, as a
   percentage of revenues, direct salaries and related costs decreased to 57%
   and 56%, respectively, for the nine and three month periods in 1997 from
   60% and 61%, respectively, during the comparable periods in 1996.  The
   increase in the amount of direct salaries and related costs was
   attributable to the addition of personnel to support revenue growth.  The
   decrease as a percentage of revenues resulted from economies of scale
   associated with spreading costs over a larger revenue base.

   General and administrative expenses increased $9.3 million and $2.7
   million, or 27% and 23%, respectively, to $43.8 million and $14.7 million,
   respectively, for the nine and three month periods in 1997 from the
   comparable periods in 1996.   As a percentage of revenues, general and
   administrative expenses was 30% for the 1997 periods compared to 31% and
   30%, respectively, for the nine and three month comparable periods in
   1996.   The increase in the amount of general and administrative expenses
   was primarily attributable to the addition of management, sales and
   administrative personnel to support the Company's growth, and the increase
   in depreciation expense associated with facility and capital equipment
   expenditures incurred primarily in connection with the technical support
   call centers. 

   Interest and other income increased to $2.2 million and $0.8 million,
   respectively, during the nine and three month periods in 1997, from
   interest and other expense of $35,000 for the nine month comparable 1996
   period and interest and other income of $207,000 for the three month
   comparable 1996 period.  As a percentage of revenues, interest and other
   income was 2% for the 1997 periods from interest and other expense or
   income of less than 1% during the 1996 periods.    The increase was
   attributable to growth in the Company's cash position as a result of
   public offerings completed during 1996 and cash flows from operations
   during 1997.  During 1996, the Company repaid a significant portion of its
   outstanding under bank borrowing arrangements and subsequently has
   invested the remaining net proceeds of the offerings in short term
   investment grade securities and money market instruments.

   <PAGE> 11
   The provision for income taxes increased $4.0 million and $1.3 million,
   respectively, to $7.8 million and $2.8 million, respectively, for the nine
   and three month periods in 1997 from the comparable periods in 1996.  As a
   percentage of income before income taxes, the provision for income taxes
   decreased to 36% during the 1997 periods when contrasted to 39% and 38%,
   respectively, for the comparable 1996 periods.   This reduction in the
   Company's  effective  tax rate  is due  to  the recognition  of tax-exempt
   interest income earned, the tax benefit realized from operating loss
   carryforwards from a foreign subsidiary and nondeductible expenses as a
   lower percentage of a larger income before income tax base in 1997 as
   compared to 1996. 

   <PAGE> 12
                           Part II - OTHER INFORMATION

   Item 1 - Legal proceedings

             None

   Item 2 - Changes in securities

             None

   Item 3 - Defaults upon senior securities

             None

   Item 4 - Submission of matters to a vote of security holders

             None

   Item 5 - Other information

             None

   Item 6 - Exhibits and Reports on Form 8-K

        (a)  Exhibits

             The following document is filed as an exhibit to this Report:


                  27.1 Financial Data Schedule


        (b)  Reports on Form 8-K

                  The Registrant filed a Form 8-K, dated June 16, 1997, on
                  October 21, 1997, reporting under Item 5 the completed
                  business combinations of the Registrant with Info Systems
                  of North Carolina, Inc. ("Info Systems") and Telcare
                  Gesellschaft fur Telekommunikations-Mehrwertdieste mbH
                  ("Telcare").  As part of the Form 8-K, the Registrant filed
                  Consolidated Financial Statements as of December 31, 1995
                  and 1996 and for the year ended July 31, 1994, the five
                  months ended December 31, 1994, and for the years ended
                  December 31, 1995 and 1996 which have been restated to give
                  retroactive effect to the combination with Info Systems and
                  Telcare, and include the combined operations of the
                  Registrant, Info Systems, and Telcare for all periods
                  presented.

   <PAGE> 13
                                   SIGNATURES


   Pursuant to the requirements of the Securities Exchange Act of 1934, the
   registrant has duly caused this report to be signed on its behalf by the
   undersigned thereunto duly authorized.


                                           SYKES ENTERPRISES, INCORPORATED
                                           (Registrant)


   Date:  November 10, 1997                By:   /s/Scott J. Bendert
                                               Scott J. Bendert
                                               Vice President-Finance
                                               and Treasurer
                                               (Principal Financial and
                                               Accounting Officer)
   <PAGE> 14
                         SYKES ENTERPRISES, INCORPORATED

                                    FORM 10-Q
            (For the Nine and Three Months Ended September 28, 1997)


                                  EXHIBIT INDEX
<TABLE>
<CAPTION>
   EXHIBIT                                                 PAGE
   NUMBER                                                 NUMBER

   <S>       <C>                                            <C>
   27.1      Financial Data Schedule. . . . . . . . . . .   15



</TABLE>

<TABLE> <S> <C>

<ARTICLE> 5
<LEGEND>
THIS SCHEDULE CONTAINS SUMMARY CONSOLIDATED FINANCIAL INFORMATION EXTRACTED FROM
FORM 10-Q FOR THE NINE MONTH PERIOD ENDED SEPTEMBER 28, 1997 AND IS QUALIFIED IN
ITS ENTIRETY BY REFERENCE TO SUCH FORM 10-Q.
</LEGEND>
       
<S>                                        <C>
<PERIOD-TYPE>                              9-MOS
<FISCAL-YEAR-END>                          DEC-31-1997
<PERIOD-START>                             JAN-01-1997
<PERIOD-END>                               SEP-28-1997
<CASH>                                       4,541,708
<SECURITIES>                                80,114,047
<RECEIVABLES>                               46,741,843
<ALLOWANCES>                                   332,621
<INVENTORY>                                          0
<CURRENT-ASSETS>                           136,074,287
<PP&E>                                      66,694,910
<DEPRECIATION>                              20,599,353
<TOTAL-ASSETS>                             196,369,189
<CURRENT-LIABILITIES>                       23,956,625
<BONDS>                                              0
                                0
                                          0
<COMMON>                                       355,170
<OTHER-SE>                                 153,165,124
<TOTAL-LIABILITY-AND-EQUITY>               196,369,189
<SALES>                                              0
<TOTAL-REVENUES>                           147,893,818
<CGS>                                                0
<TOTAL-COSTS>                               84,490,781
<OTHER-EXPENSES>                            43,855,413
<LOSS-PROVISION>                                     0
<INTEREST-EXPENSE>                         (2,236,281)
<INCOME-PRETAX>                             21,789,187
<INCOME-TAX>                                 7,844,000
<INCOME-CONTINUING>                         13,945,187
<DISCONTINUED>                                       0
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                13,945,187
<EPS-PRIMARY>                                      .38
<EPS-DILUTED>                                      .38
        

</TABLE>


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