SYKES ENTERPRISES INC
10-Q, 1998-07-28
COMPUTER INTEGRATED SYSTEMS DESIGN
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                                    FORM 10-Q

                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549

   (Mark One)

   [X]      Quarterly Report Pursuant to Section 13 or 15(d) of the
            Securities Exchange Act of 1934

            For the quarterly period ended  June 30, 1998   

   [ ]      Transition Report Pursuant to Section 13 or 15(d) of the
            Securities Exchange Act of 1934

            For the transition period from ______________ to _______________

   Commission File No. 0-28274


                         SYKES ENTERPRISES, INCORPORATED                      
            (Exact name of Registrant as specified in its charter) 
    
                     Florida                                56-1383460
         (State or other jurisdiction of                 (I.R.S. Employer
          incorporation or organization)                Identification No.)

          100 North Tampa Street, Suite 3900, Tampa, FL        33602
          (Address of principal executive office)            (Zip Code)

    Registrant's telephone number, including area code:      813-274-1000

    Indicate by check mark whether the registrant (1) has filed all reports 
    required to be filed by Section 13 or 15(d) of the Securities Exchange Act 
    of 1934 during the preceding 12 months (or for such shorter period that 
    the registrant was required to file such reports), and (2) has been 
    subject to such filing requirements for at least the past 90 days. 
                 [X] Yes                [ ] No


                  APPLICABLE ONLY TO ISSUERS INVOLVED IN BANKRUPTCY
                     PROCEEDING DURING THE PRECEDING FIVE YEARS:

    Indicate by check mark whether the registrant has filed all documents and 
    reports required to be filed by Sections 12, 13 or 15(d) of the Securities 
    Exchange Act of 1934 subsequent to the distribution of securities under a 
    plan confirmed by a court.

                [ ] Yes                 [ ] No

    Indicate the number of shares outstanding of each of the issuer's classes 
    of common stock, as of the latest practicable date:

    Common Stock, $0.01 Par Value, 39,274,198 shares as of July 27, 1998.





                               Page 1 of 14 Pages
                     The Exhibit Index Appears on Page 14

   <PAGE>
                                    PART I

   Item 1 - Financial Statements

<TABLE>
                        SYKES ENTERPRISES, INCORPORATED
                           CONSOLIDATED BALANCE SHEETS
<CAPTION>
                                                           December 31,          June 30,
                                                               1997                1998
                                                           ------------         -----------
                                                                                (Unaudited)
    <S>                                                    <C>                  <C>
   ASSETS
   Current assets
    Cash and cash equivalents..........................    $  70,523,067        $  27,230,515
    Receivables, including unbilled....................       68,520,471           82,895,871
    Prepaid expenses and other current assets..........       11,377,920           12,764,303
                                                            ------------         ------------
      Total current assets.............................      150,421,458          122,890,689

   Property and equipment, net.........................       71,282,183           75,252,974
   Marketable securities...............................        7,800,002            1,599,008
   Investment in joint venture.........................        2,285,142            6,276,875
   Deferred charges and other assets...................        9,874,680           11,224,382
                                                            ------------         ------------

                                                           $ 241,663,465        $ 217,243,928
                                                            ============         ============

   LIABILITIES AND SHAREHOLDERS' EQUITY
   Current liabilities
    Current installments of long-term debt.............    $   2,989,271        $   1,832,570
    Accounts payable...................................       19,905,671           21,549,142
    Income tax payable.................................        2,725,177            6,447,253
    Accrued employee compensation and benefits.........       10,035,233           16,148,914
    Other accrued expenses and current liabilities.....        6,449,650            5,345,162
                                                            ------------         ------------
      Total current liabilities........................       42,105,002           51,323,041

   Long-term debt .....................................       33,312,597              546,918
   Deferred income taxes...............................        4,374,963            4,060,803
   Deferred grants.....................................       14,083,691           13,250,694
                                                            ------------         ------------
     Total liabilities.................................       93,876,253           69,181,456
                                                            ------------         ------------

   Commitments and contingencies (Note 5)

   Shareholders' equity
    Preferred stock, $0.01 par value, 10,000,000 shares
     authorized; no shares issued and outstanding......                -                    -
    Common stock, $0.01 par value; 200,000,000 shares 
     authorized; 39,057,626 and 39,274,198 shares 
     issued and outstanding............................          390,576              392,742
    Additional paid-in capital.........................      133,579,200          134,136,499
    Retained earnings..................................       17,106,620           23,547,558
    Unrealized loss on securities, net of taxes........         (734,518)          (5,935,512)
    Accumulated foreign currency translation 
     adjustments.......................................       (2,554,666)          (4,078,815)
                                                            ------------         ------------
      Total shareholders' equity.......................      147,787,212          148,062,472
                                                            ------------         ------------

                                                           $ 241,663,465        $ 217,243,928
                                                            ============         ============
</TABLE>

   See accompanying notes to consolidated financial statements

   <PAGE>
<TABLE>

                       SYKES ENTERPRISES, INCORPORATED
                    CONSOLIDATED STATEMENTS OF OPERATIONS
         Six and Three Months Ended June 29, 1997 and June 30, 1998
                                 (Unaudited)

<CAPTION>
                                                  Six Months Ended               Three Months Ended
                                          ------------------------------    -----------------------------
                                            June 29,         June 30,         June 29,         June 30,
                                              1997             1998             1997             1998
                                          ------------     ------------     ------------     ------------

   <S>                                    <C>              <C>              <C>              <C>
   Revenues...........................    $145,820,843     $189,961,220     $ 79,223,898     $100,811,896
                                           -----------      -----------      -----------      -----------
   Operating expenses
    Direct salaries and related costs.      89,257,480      118,346,928       49,618,280       62,703,321
    General and administrative........      41,525,904       49,266,414       22,219,978       25,793,925

    Impairment of long-lived assets...      10,400,000                -       10,400,000                -
                                           -----------      -----------      -----------      -----------
     Total operating expenses.........     141,183,384      167,613,342       82,238,258       88,497,246
                                           -----------      -----------      -----------      -----------

   Income (loss) from operations......       4,637,459       22,347,878       (3,014,360)      12,314,650
   Other income (expense)
    Interest, net.....................         511,797          259,969          128,328          183,221
    Net income (loss) from joint
     venture..........................               -       (7,995,149)               -           20,000

    Other.............................          82,045          (29,760)          23,644          (17,276)
                                           -----------      -----------     ------------      -----------
     Total other income (expense).....         593,842       (7,764,940)         151,972          185,945
                                           -----------      -----------     ------------      -----------

   Income (loss) before income taxes..       5,231,301       14,582,938       (2,862,388)      12,500,595

   Provision for income taxes.........       5,641,691        8,142,000        2,694,870        4,588,000
                                           -----------      -----------     ------------      -----------

   Net income (loss)..................    $   (410,390)    $  6,440,938     $ (5,557,258)    $  7,912,595
                                           ===========      ===========      ===========      ===========

   Basic net income (loss) per share..    $      (0.01)    $       0.17     $      (0.14)    $       0.20
                                           ===========      ===========      ===========      ===========
   Diluted net income (loss) per share    $      (0.01)    $       0.16     $      (0.14)    $       0.20
                                           ===========      ===========      ===========      ===========
   Shares outstanding
    Basic.............................      38,909,220       39,094,997       38,960,167       39,131,572
    Diluted...........................      40,245,462       40,157,645       40,326,278       40,158,479

</TABLE>

   See accompanying notes to consolidated financial statements

   <PAGE>
<TABLE>

                          SYKES ENTERPRISES, INCORPORATED
                       CONSOLIDATED STATEMENTS OF CASH FLOWS
                Six Months Ended June 29, 1997 and June 30, 1998
                                    (Unaudited)

<CAPTION>
                                                                    1997                1998
                                                               -------------       -------------

   <S>                                                         <C>                 <C> 
   Cash flows from operating activities
    Net income (loss).....................................     $    (410,390)      $   6,440,938
    Depreciation and amortization.........................         6,063,940           6,936,401
    In-process research and development costs expensed
     by joint venture.....................................                 -           7,995,149
    Deferred income taxes.................................          (127,516)           (284,956)
    Gain on disposal of property and equipment............           (88,972)            (86,738)
    Changes in assets and liabilities
     Receivables, including unbilled......................        (9,619,321)        (14,688,617)
     Prepaid expenses and other current assets............         4,644,452          (1,415,587)
     Deferred charges and other assets....................           847,327          (1,719,468)
     Accounts payable.....................................         6,364,283           1,643,471
     Income taxes payable.................................           440,202           4,135,317
     Accrued employee compensation and benefits...........           121,182           5,980,166
     Other accrued expenses and current liabilities.......        (2,952,942)           (970,973)
                                                                ------------        ------------
      Net cash provided by operating activities...........         5,282,245          13,965,103
                                                                ------------        ------------

   Cash flows from investing activities
    Capital expenditures..................................       (11,816,946)        (11,461,455)
    Investment in marketable securities...................        (8,000,000)                  -
    Investment in joint venture...........................                 -         (12,036,127)
    Acquisition of business...............................        (1,800,000)                  -
    Proceeds from sale of marketable security.............                 -           1,000,000
    Proceeds from sale of property and equipment..........           161,727              37,406
                                                                ------------        ------------
       Net cash used for investing activities.............       (21,455,219)        (22,460,176)
                                                                ------------        ------------

   Cash flows from financing activities
    Paydowns under revolving line of credit agreements....       (72,441,000)           (654,016)
    Borrowings under revolving line of credit agreements..        72,441,000             713,638
    Proceeds from grants..................................           238,149              89,585
    Proceeds from issuance of stock.......................         2,127,710             559,465
    Proceeds from issuance of long-term debt..............        16,175,268                   -
    Payment of long-term debt.............................        (5,615,161)        (33,982,002)
                                                                ------------        ------------
       Net cash provided by (used for) financing 
         activities.......................................        12,925,966         (33,273,330)
                                                                ------------        ------------

   Adjustment for foreign currency translation............        (1,037,402)         (1,524,149)
                                                                ------------        ------------

   Net decrease in cash and cash equivalents..............        (4,284,410)        (43,292,552)
   Cash and cash equivalents - beginning..................        92,836,884          70,523,067
                                                                ------------        ------------

   Cash and cash equivalents - ending.....................     $  88,552,474       $  27,230,515
                                                                ============        ============
</TABLE>

   See accompanying notes to consolidated financial statements

   <PAGE>
                           SYKES ENTERPRISES, INCORPORATED 
                     NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
                  Six months ended June 29, 1997 and June 30, 1998
                                    (Unaudited)

   Sykes Enterprises, Incorporated and consolidated subsidiaries (the 
   "Company") provides integrated information technology outsourcing services 
   including information technology support services, information technology  
   development services and solutions, and customer product services.   The 
   Company's services are provided to a wide variety of industries.

   The accompanying unaudited condensed consolidated financial statements have 
   been prepared in accordance with generally accepted accounting principles 
   for interim financial information and with the instructions to Form 10-Q.  
   Accordingly, they do not include all of the information and notes required  
   by generally accepted accounting principles for complete financial state-
   ments.  In the opinion of management, all adjustments (consisting of normal 
   recurring accruals) considered necessary for a fair presentation have been 
   included.   Operating results for the three-month and six-month periods 
   ended June 30, 1998 are not necessarily indicative of the results that may 
   be expected for the year ending December 31, 1998.  For further informa-
   tion, refer to the consolidated financial statements and notes thereto as 
   of and for the year ended December 31, 1997 included in the Company's Form 
   10-K dated December 31, 1997 as filed with the United States Securities and 
   Exchange Commission on March 16, 1998.

   Note 1 -  Acquisitions and Mergers

   On September 26, 1997, the Company acquired all of the stock of TAS Tele-
   marketing Gesellschaft fur Kommunikation and Dialog mbH ("TAS  I") of 
   Bochum, Germany in exchange for 400,000 shares of the Company's common 
   stock.  The Company accounted for the acquisition utilizing the pooling-of-
   interests method of accounting.  TAS I provides technical call center 
   support and customer care services, database development, consulting and 
   training services to customers in Germany and surrounding countries.

   On September 26, 1997, the Company acquired all of the stock of TAS Hedi 
   Fabinyi GmbH ("TAS II") of Stuttgart, Germany, in exchange for 180,000 
   shares of the Company's common stock.   The Company accounted for the 
   acquisition utilizing the pooling-of-interests method of accounting.  
   TAS II provides technical call center support and customer care services, 
   to customers in Germany and surrounding countries.

   On December 31, 1997, the Company acquired all of the stock of McQueen 
   International Limited ("McQueen") of Galashiels, Scotland, in exchange for 
   3,540,000 shares of the Company's common stock.   The Company accounted for 
   the acquisition utilizing the pooling-of-interests method of accounting.  
   McQueen provides inbound call center support and customer service, 
   software fulfillment and foreign language translation and localization 
   services.

   The above transactions have been accounted for as pooling-of-interests and, 
   accordingly, the consolidated financial statements for the periods 
   presented have been restated to include the accounts of TAS I, TAS II and 
   McQueen.

   Separate results of operations for the period prior to the mergers with 
   TAS I, TAS II, and McQueen are outlined below.


                                        Six Months Ended    Three Months Ended
                                         June 29, 1997         June 29, 1997
                                        ----------------    ------------------
                                                     
                                                     
             Revenue:
              Sykes..................    $   95,134,724       $  48,461,800
              TAS I..................         2,508,000           1,417,467
              TAS II.................           910,000             502,000
              McQueen................        47,268,119          28,842,631
                                          -------------        ------------
             Combined................    $  145,820,843       $  79,223,898
                                          =============        ============


            Net income (loss):
             Sykes..................     $    8,961,806       $   4,851,504
             TAS I..................             40,000             (31,000)
             TAS II.................             64,000              36,000
             McQueen.....(1)........         (9,476,196)        (10,413,762)
                                          -------------        ------------   
            Combined................     $     (410,390)      $  (5,557,258)
                                          =============        ============


            Other changes in shareholders' equity:
             Sykes..................     $    3,562,561       $   3,899,840
             TAS I..................           (332,816)           (332,816)  
             TAS II.................            (23,225)            (23,225)
             McQueen................          1,083,788           1,343,197  
                                          -------------        ------------
            Combined................     $    4,290,308       $   4,886,996
                                          =============        ============

    (1) The six and three month periods ended June 29, 1997 include $10.4 
        million of charges associated with the impairment of a long-lived 
        asset pursuant to Statement of Financial Accounting Standards ("SFAS") 
        No. 121.

    Note 2 -  Marketable Securities

    During May 1997, the Company purchased approximately 1.066 million shares 
    of SystemSoft Corp. common stock in conjunction with a strategic 
    technology exchange agreement between the parties.  In accordance with 
    Statement of Financial Accounting Standards No. 115 "Accounting for 
    Certain Investments in Debt and Equity Securities", this investment is 
    classified as an available-for-sale security and is carried at an 
    aggregate market value of $1.6 million as of June 30,  1998.  The 
    Company's cost basis in this investment is $8.0 million, and the 
    unrealized loss of $6.4 million, net of deferred income taxes of approxi-
    mately $465,000, is reported as a separate component of shareholders' 
    equity.

    Note 3 -  Investment in Joint Venture

    The Company has a 50% interest in a joint venture that is accounted for 
    using the equity method of accounting.  Accordingly, the Company records 
    its proportionate share of the gains and losses of the joint venture in 
    the consolidated statement of income.

    During March 1998, the Company's joint venture entity acquired Health 
    International ("HI") and Prudential Service Bureau, Inc. ("PSBI").  The 
    combined purchase price of the two acquisitions was $72.6 million.   HI 
    is a disease management company that provides a comprehensive managed 
    medical care program for employees and plan administrators.  PSBI 
    provides a wide range of call center-based health and welfare benefits 
    and administrative services.

    These acquisitions were accounted for by the joint venture utilizing the 
    purchase method of accounting.  As a result, the Company recorded non-
    recurring charges of approximately $8.0 million, primarily representing 
    its share of the joint venture's acquired in-process research and develop-
    ment.

    Note 4 - Comprehensive Income          

    Effective January 1, 1998 the Company has adopted SFAS No. 130 "Reporting 
    Comprehensive Income" which requires that all items that are required to 
    be recognized under accounting standards as components of comprehensive 
    income be reported in the financial statements.  Prior periods will be 
    reclassified as required.  The Company's total comprehensive earnings were 
    as follows:

<TABLE>
<CAPTION>
                                              Six Months Ended                 Three Months Ended
                                       -------------------------------     ------------------------------
                                          June 29,         June 30,         June 29,          June 30,
                                            1997             1998             1997              1998
                                       -------------     -------------     ------------    --------------


   <S>                                 <C>               <C>               <C>              <C> 
   Net income (loss). . . . . . .      $   (410,390)     $   6,440,938     $ (5,557,258)    $   7,912,595


   Other comprehensive income:
     Change in equity due to
       foreign currency 
       translation adjustments. .        (1,037,402)        (1,524,149)        (440,714)         (603,632)
     Unrealized gain (loss) on
       securities, net of tax             3,200,000         (6,200,994)       3,200,000        (2,332,400)
                                        -----------       ------------      -----------       -----------
   Other comprehensive income
     before tax . . . . . . . . .         2,162,598         (7,725,143)       2,759,286        (2,936,032)
   Income tax expense related 
     to other comprehensive 
     income . . . . . . . . . . .           779,000         (2,781,000)         993,000        (1,057,000)
                                        -----------       ------------      -----------       -----------
   Other comprehensive income, 
     net of tax . . . . . . . . .         1,383,598         (4,944,143)       1,766,286        (1,879,000)
                                        -----------       ------------      -----------       -----------
   Comprehensive income . . . . .      $    973,208      $   1,496,795     $ (3,790,972)     $  6,033,563
                                        ===========       ============      ===========       ===========
</TABLE>

    Note 5 - Commitments and Contingencies

    The Company from time to time is involved in legal actions arising in the 
    ordinary course of business.  With respect to these matters, management 
    believes that it has adequate legal defenses and/or provided adequate 
    accruals for related costs such that the ultimate outcome will not have a 
    material adverse effect on the Company's future financial position.

    Note 6 - Earnings Per Share

    Basic earnings per share are based on the weighted average number of 
    common shares outstanding during the periods.  Diluted earnings per share 
    includes the weighted average number of common shares outstanding during 
    the periods and the further dilution from stock options using the treasury 
    stock method.

    The numbers of shares used in the earnings per share computation are as 
    follows:

<TABLE>
<CAPTION>
                                             Six Months Ended             Three Months Ended
                                        --------------------------     -----------------------------
                                          June 29,       June 30,       June 29,          June 30,
                                           1997           1998           1997               1998
                                        -----------     -----------    ------------     ------------

   <S>                                   <C>             <C>             <C>             <C>
   Basic:

   Weighted average common
     Outstanding . . . . . . . .         38,909,220      39,094,997      38,960,167      39,131,572
                                        -----------     -----------     -----------     -----------
        Total basic. . . . . . .         38,909,220      39,094,997      38,960,167      39,131,572

   Diluted:
   Dilution of stock options . .          1,336,242       1,062,648       1,366,111       1,026,907
                                        -----------     -----------     -----------     -----------
        Total diluted. . . . . .         40,245,462      40,157,645      40,326,278      40,158,479
                                        ===========     ===========     ===========     ===========

</TABLE>

    Item 2  -  Management's Discussion and Analysis of Financial Condition and 
    Results of Operations

    The following should be read in conjunction with the Sykes Enterprises, 
    Incorporated ("Sykes" or the "Company") Consolidated Financial Statements, 
    including the notes thereto.  The following discussion and analysis 
    contains forward-looking statements that involve risks and uncertainties.  
    Future events and the Company's actual results could differ materially 
    from the results reflected in these forward-looking statements, as a
    result of certain of the factors set forth below and elsewhere in this 
    analysis.

    Financial Condition

    The Company's primary sources of liquidity are equity offerings, cash 
    flows from operations and available borrowings under its credit facility.
    The Company has utilized these proceeds and the balance of the funds 
    available from its equity offerings to make additional capital expendi-
    tures associated primarily with its technical support services, to repay 
    debt associated with entities it has acquired subsequent to the public 
    offerings, to acquire interest in and provide capitalization to a joint 
    venture entry into the healthcare service industry, invest in technology 
    applications to further the Company's service offerings, and for working 
    capital and general corporate purposes.  In addition, the Company intends 
    similar uses from the balance of its funds, including possible additional 
    acquisitions. Pending any such use, the Company will invest the balance 
    of its funds in short-term, investment-grade securities or money market
    instruments.

    During February 1998, the Company entered into a $150.0 million syndicated
    facility, which provides for multi-currency lending.  This facility 
    accrues borrowings at tiered levels between 75 and 175 basis points above 
    listed LIBOR pursuant to a defined ratio calculation within the agreement.
    The facility, which matures in February 2001, contains certain financial 
    covenants associated with debt, leverage and coverage ratios and capital 
    expenditures and acquisitions as defined by the agreement.  

    During the six month period ended June 30, 1998, the Company generated 
    approximately $14.0 million in cash, net, from operations.  The Company 
    utilized these funds and its available cash equivalents to fund $34.0 
    million repayment of debt, $12.0 million of additional capitalization in a 
    joint venture and $11.5 million of capital expenditures.  The debt repay-
    ments were associated with assumed debt levels resulting from certain 
    acquisitions the Company completed during 1997.  During the first quarter 
    of 1998, the Company invested approximately $12.0 million of additional 
    capital in a joint venture entity, Sykes HealthPlan Services, Inc.   The 
    capital equipment expenditures were predominately the result of the 
    Company's continued expansion, both domestically and internationally, in 
    providing technical product support services.   The Company has recently 
    announced the expansion of its pan-European call center in Amsterdam, The
    Netherlands, and anticipates that this new facility will become opera-
    tional during 1999. 

    The Company believes that its current cash position, accessible funds 
    under its credit facilities and cash flows from operations, will be 
    adequate to meet its continued expansion objectives, anticipated levels of 
    capital expenditures and debt repayment requirements, including those 
    that may be required pursuant to the integration of its acquisitions, for 
    the foreseeable future.

    Results of Operations

    Six Months Ended June 30, 1998, Compared to Six Months Ended June 29, 1997

    For the six months ended June 30, 1998, the  Company recorded consolidated 
    revenues of $190.0 million, an increase of approximately $44.1 million or 
    30%, from the $145.8 million of the comparable period during  1997.  This 
    growth in revenue was primarily the result of a $29.2 million or 45% 
    increase in technical support services, an increase of $5.9 million from 
    information technology services and solutions and an increase of $9.0
    million from customer product services. 

    The increase in information technology support services revenues was 
    primarily attributable to an increase in the number of IT call centers 
    providing services throughout the period and the resultant increase in  
    call volumes from clients.  Subsequent to the second quarter of 1997, the 
    Company opened two new IT call centers which were fully operational during 
    1998.  The increase in customer product services revenue for the six 
    months ended June 30, 1998 is primarily associated with an acquisition 
    completed during the second quarter of 1997 by McQueen, which was accounted
    for utilizing the purchase method of accounting.  The increase in 
    information technology services and solutions revenues was attributable 
    to an increase in the average bill rate and hours billed to customers and 
    to an increase in license fees and royalties associated with the Company's
    technology applications when compared to the comparable period in 1997.

    Direct salaries and related  costs increased approximately $29.1 million 
    or 33% to $118.3 million for the six month period in 1998 from the 
    comparable period in 1997.   As a percentage of revenues, direct salaries 
    and related costs was approximately 62% in 1998 from approximately 61% 
    from the comparable period in 1997.  The increase in the amount of direct 
    salaries and related costs was primarily attributable to the change in the
    Company's mix of business associated with the McQueen acquisition and the 
    addition of personnel to support revenue growth.

    General and administrative expenses increased approximately $7.7 million 
    or 19% to $49.3 million for the six month period in 1998 from the 
    comparable period in 1997.  As a percentage of revenues, however, general 
    and administrative expenses decreased to 26% in 1998 from 29% for the six 
    month comparable period in 1997.  The increase in the amount of general 
    and administrative expenses was primarily attributable to the addition of
    management, sales and administrative personnel to support the Company's 
    growth.  The decrease as a percentage  of revenues resulted from 
    economies of scale associated with spreading costs over a large revenue 
    base.

    Interest and other expense was $7.8 million during the first six months of 
    1998 from interest and other income of $0.6 million during the comparable 
    1997 period.   As a percentage of revenues, interest and other expense 
    was approximately 4% in 1998 from interest and other income of less than 
    1% in 1997.  The increase in interest and other expense for the six month 
    period was primarily attributable to the occurrence of approximately $8.0  
    million of acquisition-related, in-process research and development costs 
    associated with the acquisitions completed by the joint venture, which was
    recorded as other expense.   During the six months ended June 30, 1998, 
    the Company repaid a significant amount of outstanding bank debt.

    The provision for income taxes increased $2.5 million to $8.1 million for 
    the six month period in 1998 from the comparable period in 1997.   As a 
    percentage of revenue, the provision for income taxes increased to 4.3% 
    during the 1998 period when contrasted to approximately 3.9% for the 
    comparable 1997 period.  The Company's marginal tax rate was 36% for both 
    the 1998 and 1997 periods, excluding the effect of one-time charges.

    Three Months Ended June 30, 1998, Compared to Three Months 
    Ended June 29, 1997

    For the three months ended June 30, 1998, the Company recorded consoli-
    dated revenues of $100.8 million, an increase of approximately $21.6 
    million, or 27%, from the $79.2 million of the comparable period during 
    1997.  This growth in revenue was primarily the result of $15.6 million, 
    or 49%, increase in technical support services, an increase in revenues of 
    $8.6 million from information technology services and solutions, partially
    offset by a decrease of $2.7 million from customer product services.

    The increase in information technology support services revenues was 
    primarily attributable to an increase in the number of IT call centers 
    providing services throughout the period and the resultant increase in 
    call volumes from clients.  Subsequent to the second quarter of 1997, the 
    Company opened two new IT call centers which were fully operational during 
    1998.  The increase in information technology services and solutions 
    revenues was attributable to an increase in the average bill rate and 
    hours billed to customers and to an increase in license fees and 
    royalties associated with the Company's technology applications when 
    compared to the comparable period in 1997.  The decrease in customer
    product services revenues was attributable to a reduction of selective
    clients which were inconsistent with the Company's business objectives.

    Direct salaries and related costs increased approximately $13.1 million, 
    or 26%, to $62.7 million, for the three month period in 1998 from the 
    comparable period in 1997.  As a percentage of revenues, direct salaries 
    and related costs was approximately 62% in 1998 from approximately 63% 
    from the comparable period in 1997.   The increase in the dollar amount 
    of direct salaries and related costs was primarily attributable to the 
    addition of personnel to support revenue growth.  The decrease as a
    percentage of revenues resulted from economies of scale associated with 
    spreading costs over a larger revenue base and the continued change in the
    Company's mix of business reflecting the growth of information technology
    support services as a percentage of consolidated results.

    General and administrative expenses increased approximately $3.6 million, 
    or 16%, to $25.8 million, for the three month period in 1998 from the 
    comparable period in 1997.  As a percentage of revenues, however, general 
    and administrative expenses decreased to 26% in 1998 from 28%, for the 
    three month comparable period in 1997.  The increase in the amount of 
    general and administrative expenses was primarily attributable to the
    addition of management, sales and administrative personnel to support the 
    Company's growth.  The decrease as a percentage of revenues resulted from 
    economies of scale associated with spreading costs over a large revenue 
    base.

    Interest and other income was $0.2 million during both the three months 
    ended June 30, 1998 and the comparable 1997 period. 

    The provision for income taxes increased $1.9  million, to $4.6 million, 
    for the three month period in 1998 from the comparable period in 1997.   
    As a percentage of revenue, the provision for income taxes increased to 
    4.6% during the 1998 period when contrasted to approximately 3.4% for the 
    comparable 1997 period.  The Company's marginal tax rate was 36% for both 
    the 1998 and 1997 periods, excluding the effect of one-time charges.


                             Part II   OTHER INFORMATION


    Item 6 - Exhibits and Reports on Form 8-K

          (a)   Exhibits

                The following document it filed as an exhibit to this Report:

                      10.14   Management Stock Incentive Plan
                      27.1    Financial Data Schedule 

          (b)   Reports on Form 8-K

                None


   <PAGE>
                                  SIGNATURES

    Pursuant to the requirements of the Securities Exchange Act of 1934, the 
    registrant has duly caused this report to be signed on its behalf by the 
    undersigned thereunto duly authorized.


                                       SYKES ENTERPRISES, INCORPORATED
                                       (Registrant)



    Date:   July 28, 1998              By:   /s/Scott J. Bendert 
                                           Senior Vice President-Finance, 
                                           Treasurer and Chief Financial 
                                           Officer (Principal Financial and 
                                           Accounting Officer)



   <PAGE>
                     SYKES ENTERPRISES, INCORPORATED

                               FORM 10-Q

                 (For The Six Months Ended June 30,1998)


                             EXHIBIT INDEX
                             -------------

          Exhibit                                                      Page
          Number                                                      Number
          -------                                                     ------

          10.14           Management Stock Incentive Plan               15

          27.1            Financial Data Schedule                       22



                         SYKES ENTERPRISES, INCORPORATED

                      1997 MANAGEMENT STOCK INCENTIVE PLAN


        1.   Establishment.  SYKES ENTERPRISES, INCORPORATED (the "Company"
   which, for the purposes hereof, shall be construed to include and
   encompass its Subsidiaries), hereby establishes a stock incentive plan for
   its officers and managers, as described herein, which shall be known as
   the "SYKES ENTERPRISES, INCORPORATED 1997 MANAGEMENT STOCK INCENTIVE PLAN"
   (the "Plan").  It is intended that performance-accelerated non-qualified
   stock options may be granted under the Plan.  

        2.   Purpose.  The purpose of the Plan is to reward certain officers
   and certain managers for superior service to the Company, or any of its
   Subsidiaries, to induce such persons to remain in the employ of the
   Company, to provide incentives to enhance such persons' performance, and
   to encourage such persons to secure or increase, on reasonable terms,
   their stock ownership in the Company.  The Board of Directors of the
   Company (the "Board") believes that the Plan will promote continuity of
   management, increased incentive and personal interest in the welfare of
   the Company by those who are primarily responsible for shaping and
   carrying out the long-range plans of the Company and secure its continued
   growth and financial success.

        3.   Definitions.  

             3.1. "Board" shall mean the Board of Directors of the Company,
   as the same shall change from time to time. 

             3.2. "Code" shall mean the Internal Revenue Code of 1986, as
   amended.

             3.3. "Fair Market Value" means, with respect to a share, if the
   shares are then listed and traded on a registered national or regional
   securities exchange, or quoted on The National Association of Securities
   Dealers' Automated Quotation System (including The Nasdaq Stock Market's
   National Market), the average closing price of a share on such exchange or
   quotation system for the five trading days immediately preceding the date
   of grant of an Option, or, if Fair market Value is used herein in
   connection with any event other than the grant of an Option, then such
   average closing price for the five trading days immediately preceding the
   date of such event.  If the shares are not traded on a registered
   securities exchange or quoted in such a quotation system, the Committee
   shall determine the Fair market Value of a share.

             3.4. "Performance Objectives" shall mean such performance
   criteria as is determined by the Committee (as defined below) or the Board
   and which will qualify the related Stock Option as performance-based
   compensation under Section 162(m) of the Code.  Such Performance
   Objectives shall be equal to a desired level or levels for any fiscal
   period, year or years of any or a combination of the following criteria on
   an absolute or relative basis, and, where applicable, measured before or
   after interest, depreciation, amortization, service fees, extraordinary
   items and/or special items: (i) pre-tax earnings, (ii) operating earnings,
   (iii) after-tax earnings, (iv) return on investment, (v) earnings value
   added, (vi) earnings per share, (vii) revenues, (viii) cash flow or cash
   flow return on investment, (ix) return on assets or return on net assets,
   (x) return on capital, (xi) return on equity, (xii) return on sales,
   (xiii) operating margin or (xiv) total shareholder return or stock price
   appreciation, or such other non-financial criteria as determined by the
   Committee; provided that with respect to certain participants, the
   Performance Objectives may be based upon divisional rather than
   consolidated results, or a combination of the two.

             3.5. "Stock Options" shall mean performance-contingent non-
   qualified stock options as more fully described in Section 8 hereunder.

             3.6. "Subsidiary" means any "subsidiary corporation" within the
   meaning of Section 424(f) of the Code.

        4.   Effective Date of the Plan.  The effective date of the Plan is
   the date of its adoption by the Board of Directors of the Company, subject
   to the approval and ratification of the Plan by the shareholders of the
   Company within twelve (12) months of the effective date, and any and all
   awards made under the Plan prior to such approval shall be subject to such
   approval.

        5.   Stock Subject to Plan.  Subject to adjustment in accordance with
   the provisions of Section 12, common stock, one cent ($.01) par value per
   share, not to exceed four million (4,000,000) shares, may be issued
   pursuant to the Plan.  Such shares shall be authorized and unissued
   shares.  If any Stock Options expire, are canceled, or terminate for any
   reason(s) without having been exercised in full, the shares subject to the
   unexercised portion thereof shall again be available for the purposes of
   the Plan.

        6.   Administration.  

             6.1. Committee.  The Plan shall be administered by the
   Compensation Committee (the "Committee") of the Board, consisting of not
   less than two (2) directors, each of whom shall qualify as a "non-employee
   director" within the meaning of Rule 16b-3 under the Securities Exchange
   Act of 1934, as amended (the "Exchange Act"), or any successor rule or
   regulation, and an "outside director" within the meaning of Section 162(m)
   of the Code, and the Treasury Regulations promulgated thereunder.  If at
   any time the Committee shall not be in existence or not consist of
   directors who are qualified as "non-employee directors" and "outside
   directors" as defined above, the Board shall administer the Plan.  To the
   extent permitted by applicable law, the Board may, in its discretion,
   delegate to another committee of the Board or to one or more senior
   officers of the Company any or all of the authority and responsibility of
   the Committee with respect to Stock Options to Participants (as defined in
   Section 7 hereunder) other than Participants who are subject to the
   provisions of Section 16 of the Exchange Act ("Section 16 Participants"). 
   To the extent that the Board has delegated to such other committee or one
   or more officers the authority and responsibility of the Committee, all
   references to the Committee herein shall include such other committee or
   one or more officers.

             6.2. Authority of the Committee.  The Committee shall have
   authority to grant Stock Options to any Participants (as defined in
   Section 7 hereunder) under the Plan.  Subject to the express provisions of
   the Plan, the Committee shall have complete authority to establish such
   rules and regulations as it deems necessary or advisable for the proper
   administration of the Plan, and, in its discretion, to determine the
   individuals to whom, and the time or times at which Stock Options shall be
   granted, the exercise periods, limitations on exercise, the number of
   shares to be subject to each Stock Option and any other terms,
   limitations, conditions and restrictions on Stock Options as the
   Committee, in its discretion, deems appropriate.  In making such
   determinations, the Committee may take into account the nature of the
   services rendered by the respective individuals, their present and
   potential contributions to the success of the Company or its subsidiaries,
   and such other factors as the Committee in its discretion shall deem
   relevant.  The Committee shall also have complete authority to interpret
   the Plan, to prescribe, amend and rescind rules and regulations relating
   to it, to determine the terms and provisions of the respective Stock
   Options agreements (which need not be identical), to waive any conditions
   or restrictions with respect to any Stock Option and to make all other
   determinations necessary or advisable for the administration of the Plan. 
   The Committee determinations on the matters referred to in this Section
   6.2 shall be conclusive.

             6.3. No Liability.  No member or former member of the Board or
   Committee shall be liable for any action or inaction or determination made
   in good faith with respect to the Plan or any Stock Option.  To the
   maximum extent permitted by applicable law and by the Company's Articles
   of Incorporation and Bylaws, each such person shall be indemnified and
   held harmless by the Company against any cost or expense and liability
   arising out of any act or omission to act in connection with the Plan.

        7.   Eligibility.  Stock Options may be granted to officers and
   managers of the Company, or any of its Subsidiaries, rendering bona fide
   services to the Company, or any of its Subsidiaries ("Participants") under
   the Plan.

        8.   Grants of Stock Options.

             8.1. Grant.  Subject to the provisions of the Plan, the
   Committee may grant to Participants performance-accelerated non-qualified
   stock options (collectively "Stock Options") in such amounts as the
   Committee shall determine.  Subject to the provisions hereof, the
   Committee shall have full discretion to determine the terms and conditions
   (including vesting and exercise) of all Stock Options.  Stock Options may
   be granted under the Plan to such Participants as the Committee shall
   determine in its sole discretion, based upon Performance Objectives.  

             8.2. Outside Exercise Period.  The Committee shall establish an
   exercise period within which the Stock Options must be vested and
   exercisable (the "Outside Exercise Period").  The Outside Exercise Period
   must have commenced and terminated within ten (10) years from the date of
   grant of the Stock Option.  

             8.3. Acceleration.  The Committee shall, in its sole discretion
   specify Performance Objectives which shall cause the vesting and exercise
   period of such Stock Options to accelerate (the "Accelerated Exercise
   Period").  The Accelerated Exercise Period must terminate within ten (10)
   years from the date of grant of the Stock Option.  

             8.4. Option Price.  The per share option price of a Stock
   Option, as determined by the Committee, shall never be less than the Fair
   Market Value of the shares on the date of grant of the Stock Option.

        9.   Exercise of Options.  

             9.1. Manner of Exercise.  The Committee shall prescribe the
   manner in which a Participant may exercise a Stock Option which is not
   inconsistent with the provisions of this Plan.  A Stock Option may be
   exercised, subject to limitations on its exercise, from time to time, only
   by (i) providing written notice of intent to exercise the Stock Option
   with respect to a specified number of shares, and (ii) payment in full to
   the Company of the option price at the time of exercise.  Payment of the
   option price may be made (i) by delivery of cash and/or securities of the
   Company having a then Fair Market Value equal to the option price, or (ii)
   by delivery (including by fax) to the Company or its designated agent of
   an executed irrevocable option exercise form together with irrevocable
   instructions to a broker-dealer to sell or margin a sufficient portion of
   the shares and deliver the sale or margin loan proceeds directly to the
   Company to pay for the option price.

             9.2. Prerequisites of Exercise.  All certificates for shares of
   stock delivered pursuant to the exercise of any Stock Option shall be
   subject to such stop transfer orders and other restrictions as the
   Committee may deem advisable under the Plan or the rules, regulations and
   other requirements of the Securities and Exchange Commission and any
   applicable federal or state securities laws, and legends may be put on any
   such certificates to make appropriate reference to such restrictions.  As
   a condition to the exercise of any Stock Option under the Plan, the
   Committee may require a Participant to execute a lock-up agreement as
   requested by the Company's underwriters.  Each Stock Option shall be
   subject to the requirement that, if at any time (i) the registration or
   qualification of shares relating to such Stock Option on any securities
   exchange or under any state or federal securities laws, or (ii) the
   approval of any securities exchange or regulatory body, is necessary or
   desirable as a precondition to issuance to, the issuance of shares in
   connection therewith may not be consummated unless such listing,
   registration, qualification or approval shall have been effected.

        10.  Transferability of Stock Options.  Except as otherwise
   specifically provided for herein, Stock Options are not transferable
   otherwise than by will or the laws of descent and distribution, and may be
   exercised during the life of the Participant only by the Participant.

        11.  Termination of Employment.  

             11.1.     Termination Without Cause.  Unless otherwise
   determined by the Committee or provided in the Stock Option agreement
   granted to a Participant, in the event of the termination of a
   Participant's employment with the Company for any reason other than (i)
   the Participant's death, permanent disability or retirement with the
   written consent of the Company; (ii) for Cause, as defined in paragraph
   11.2 hereinbelow; or (iii) the Participant's voluntary choice to leave the
   employ of the Company, then the Participant shall have thirty (30) days
   from the date of termination to exercise any Stock Option which was
   exercisable immediately prior to such termination, and subject to the
   provisions of paragraphs 8.2 and 8.3 hereof.  The Committee may cancel a
   Stock Option if, during the thirty (30) day period referred to in this
   paragraph 11.1, the Participant engages in employment or activities
   contrary, in the opinion of the Committee, to the best interests of the
   Company.

             11.2.     Termination for Cause and Voluntary Termination.  In
   the event a Participant is terminated or dismissed for Cause, or if a
   Participant voluntarily terminates his or her employment with the Company,
   all rights to exercise any Stock Option shall terminate immediately on the
   date of termination of employment, unless otherwise determined by the
   Committee or provided in the Stock Option agreement granted to such
   Participant.  

                  For the purpose of this Section "Cause" shall mean:

                  (i)  the continued failure by the Participant to
   substantially perform his duties with the Company (other than any such
   failure resulting from his incapacity due to physical or mental illness);

                 (ii)  the engaging by the Participant in conduct which has
   caused, or is reasonably likely to cause, demonstrable and serious injury
   to the Company, monetarily or otherwise;

                (iii)  any "cause" defined in the Participant's
   employment agreement with the Company, if any; or

                 (iv)  the Participant's conviction of a felony, as evidenced
   by a binding and final judgment, order or decree of a court of competent
   jurisdiction, which substantially impairs the Participant's ability to
   perform his or her duties to the Company.

             11.3.     Death, Retirement or Disability.  If a Participant's
   cessation of employment with the Company is due to Participant's (i) death
   within the period while employed by the Company or within the period when
   a Stock Option would have otherwise been exercised by the Participant;
   (ii) retirement with the written consent of the Company; or (iii)
   "permanent or total disability" (within the meaning of Section 22(e)(3) of
   the Code), then Participant, or his or her beneficiary or duly authorized
   representative may, at any time within three (3) months after such
   cessation of employment, and subject to the provisions of paragraphs 8.2
   and 8.3 hereof, exercise any Stock Option to the extent such Stock Option
   was exercisable immediately prior to such Participant's death, retirement
   or disability.  The Committee may cancel all or part of the Stock Option
   if, during the three (3) month period after Participant's retirement or
   disability, as referred to herein, the Participant engages in employment
   or activities contrary, in the opinion of the Committee, to the best
   interests of the Company.  In the discretion of the Committee, the three-
   month period provided for in this paragraph 11.3 may be extended for a
   period of up to one year.  The Committee shall determine in each case
   whether a termination of employment shall be considered a retirement with
   the consent of the Company and subject to applicable law.  The Committee
   shall also determine whether a leave of absence shall constitute a
   termination of employment.  Any determinations of the Committee shall be
   final and conclusive unless overruled by the Board.

        12.  Capital Adjustment Provisions.  In the event of any change in
   the shares of common stock of the Company by reason of a stock dividend,
   stock split, reorganization, merger, consolidation, spin-off,
   recapitalization, reclassification, split-up, combination or exchange of
   shares, or otherwise, the aggregate number and class of shares available
   under this Plan, the number and class of shares subject to each
   outstanding Stock Option, and the exercise price for shares subject to
   each outstanding Stock Option, shall be appropriately adjusted by the
   Committee (whose determination in this regard shall be conclusive) such
   that the proportionate interest of a Participant immediately following
   such event shall, to the extent practicable, be the same as immediately
   prior to such event.

        13.  Termination and Amendment of Plan.  The Plan shall terminate ten
   years from the effective date as defined in Section 4, unless sooner
   terminated as hereinafter provided.  The Board may at any time terminate
   the Plan, or amend the Plan as it shall deem advisable including (without
   limiting the generality of the foregoing) any amendments deemed by the
   Board to be necessary or advisable to assure the Company's deduction under
   Section 162(m) of the Code for all Stock Options granted under the Plan,
   to assure conformity with any requirements of other state or federal laws
   or regulations; provided, however, that shareholder approval of any
   amendment of the Plan shall also be obtained if otherwise required by (i)
   the Code or any rules promulgated thereunder (in order to enable the
   Company to comply with the provisions of Section 162(m) of the Code) or
   (ii) the listing requirements of any principal securities exchange or
   market on which the shares are then traded (in order to maintain the
   listing or quotation of the shares thereon).  No termination or amendment
   of the Plan may, without the consent of the Participant, adversely affect
   the rights of such Participant under any Stock Option previously granted.

        14.  Rights of Participants.  Nothing in this Plan or in any Stock
   Options shall interfere with or limit in any way the right of the Company
   to terminate any Participant's employment at any time, nor confer upon any
   Participant any right to continue in the employ of the Company.

        15.  Rights as a Shareholder.  A Participant shall have no rights as
   a shareholder with respect to shares covered by any Stock Option until the
   date of issuance of the stock certificate to such Participant and only
   after such shares are fully paid.  No adjustment will be made for
   dividends or other rights for which the record date is prior to the date
   such stock is issued.

        16.  Tax Withholding.  The Company may deduct and withhold from any
   cash otherwise payable to a Participant such amount as may be required for
   the purpose of satisfying the Company's obligation to withhold Federal,
   state or local taxes in connection with any Stock Option.  Further, in the
   event the amount so withheld is insufficient for such purpose, the Company
   may require that the Participant pay to the Company upon its demand or
   otherwise make arrangements satisfactory to the Company for payment of
   such amount as may be requested by the Company in order to satisfy its
   obligation to withhold any such taxes.

        A Participant may be permitted to satisfy the Company's withholding
   tax requirements by electing to have the Company withhold shares of stock
   otherwise issuable to the Participant.  The election shall be made in
   writing and shall be made according to such rules and in such form as the
   Committee may determine.

        17.  Miscellaneous.  The grant of any Stock Option under the Plan may
   also be subject to other provisions as the Committee determines
   appropriate, including, without limitation, provisions for (a) one or more
   means to enable Participants to defer recognition of taxable income
   relating to Stock Options, which means may provide for a return to a
   Participant on amounts deferred as determined by the Committee; (b) the
   purchase of stock under Stock Options in installments; and (c) compliance
   with federal or state securities laws and stock exchange or market
   requirements.

        18.  Agreements.  Stock Options granted pursuant to the Plan shall be
   evidenced by written agreements in such forms as the Committee shall from
   time to time adopt.

        19.  Governing Law.  The Plan and all determinations made and actions
   taken pursuant thereto shall be governed by and construed in accordance
   with the internal laws of the State of Florida.



<TABLE> <S> <C>

<ARTICLE> 5
<LEGEND>
THIS SCHEDULE CONTAINS SUMMARY CONSOLIDATED FINANCIAL INFORMATION EXTRACTED FROM
THE COMPANY'S FORM 10-Q FOR THE SIX MONTH PERIOD ENDED JUNE 30, 1998 AND IS
QUALIFIED IN ITS ENTIRETY BY REFERENCE TO SUCH FORM 10-Q.
</LEGEND>
       
<S>                                        <C>
<PERIOD-TYPE>                              6-MOS
<FISCAL-YEAR-END>                          DEC-31-1998
<PERIOD-START>                             JAN-01-1998
<PERIOD-END>                               JUN-30-1998
<CASH>                                      27,230,515
<SECURITIES>                                         0
<RECEIVABLES>                               83,574,355
<ALLOWANCES>                                   678,484
<INVENTORY>                                          0
<CURRENT-ASSETS>                           122,890,689
<PP&E>                                     123,297,090
<DEPRECIATION>                              48,044,117
<TOTAL-ASSETS>                             217,243,928
<CURRENT-LIABILITIES>                       51,323,041
<BONDS>                                              0
                                0
                                    392,742
<COMMON>                                             0
<OTHER-SE>                                 147,669,730
<TOTAL-LIABILITY-AND-EQUITY>               217,243,928
<SALES>                                    189,961,220
<TOTAL-REVENUES>                           189,961,220
<CGS>                                      118,346,928
<TOTAL-COSTS>                              118,346,928
<OTHER-EXPENSES>                                     0
<LOSS-PROVISION>                                     0
<INTEREST-EXPENSE>                             259,969
<INCOME-PRETAX>                             14,582,938
<INCOME-TAX>                                 8,142,000
<INCOME-CONTINUING>                          6,440,938
<DISCONTINUED>                                       0
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                 6,440,938
<EPS-PRIMARY>                                      .17
<EPS-DILUTED>                                      .16
        

</TABLE>


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