SYKES ENTERPRISES INC
8-K, 1998-09-25
COMPUTER INTEGRATED SYSTEMS DESIGN
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            SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549


                                                                        FORM 8-K


                                 CURRENT REPORT
                     PURSUANT TO SECTION 13 OR 15(d) OF THE
                         SECUITIES EXCHANGE ACT OF 1934



Date of report (Date of the earliest event reported)   September 11, 1998



                         SYKES ENTERPRISES, INCORPORATED
             (Exact Name of Registrant as Specified in Its Charter)


                                     Florida
                 (State or Other Jurisdiction of Incorporation)


       0-28274                                    56-1383460
(Commission File Number)                (IRS Employer Identification No.)


100 North Tampa Street, Suite 3900
     Tampa, Florida                                    33602-5089
(Address of Principal Executive Offices)               (Zip Code)


                                 (813) 274-1000
              (Registrant's Telephone Number, Including Area Code)



          (Former Name or Former Address, if Changed Since Last Report)



                                       1
<PAGE>
Item 2. Acquisition or Disposition of Assets

On  September  11,  1998,  pursuant to a Stock  Purchase  Agreement  dated as of
September 1, 1998 (the "Agreement"), Sykes Enterprises, Incorporated ("Sykes" or
the "Company") acquired the remaining 50 percent of the outstanding common stock
of Sykes HealthPlan  Services,  Inc.  ("SHPS"),  from its joint venture partner,
HealthPlan  Services  Corporation  ("HPS") in exchange for  approximately  $30.6
million,  funded by borrowings under the Company's  credit  facility.  Under the
terms of the  Agreement,  the  transaction  is to be accounted for utilizing the
purchase method of accounting.

SHPS, which is based in Louisville,  Kentucky, provides on-line clinical managed
care services, medical protocol products and employee benefit administration and
support services.

SHPS was  established  by Sykes and HPS  during  1997 to create a  single-source
provider of  value-added  healthcare  and  administrative  services  through the
integration of call center  technology,  clinical  protocols,  employee  benefit
systems and database interconnectivity.



Item 7.  Financial Statements, Pro Forma Financial Information and Exhibits

(a)      Financial statements of  business acquired

         The required financial  statements of Sykes HealthPlan  Services,  Inc.
         will be provided as soon as  practicable  but not later than sixty days
         after the date on which this Form 8-K must be filed.

(b)      Pro forma financial information

         The required financial  statements of Sykes HealthPlan  Services,  Inc.
         will be provided as soon as  practicable  but not later than sixty days
         after the date on which this Form 8-K must be filed.

(c)      Exhibits

         2.1   Stock Purchase Agreement between Sykes Enterprises,  Incorporated
               and  HealthPlan  Services  Corporation  dated as of September 11,
               1998 (without schedules or exhibits).1




         ------------------
         1 Sykes  Enterprises,  Incorporated  agrees to  supplementally
           furnish  a copy of any  omitted  schedule  or  exhibit  to the
           Securities and Exchange Commission upon request.



                                       2
<PAGE>
                                   Signatures

Pursuant  to the  requirements  of  Section  13 or 15(d) of the  Securities
Exchange Act of 1934, the Registrant has duly caused this report to be signed on
its behalf by the undersigned, thereunto duly authorized.


                                   Sykes Enterprises, Incorporated


                                   By:   /s/ Scott J. Bendert
                                         Scott J. Bendert
                                         Senior Vice President-Finance,
                                          Treasurer and Chief Financial Officer




                                       3
<PAGE>
         Exhibit 2.1

                            STOCK PURCHASE AGREEMENT

     This Stock Purchase Agreement (this "Agreement") is made as of September 1,
1998, among SYKES ENTERPRISES,  INCORPORATED,  a Florida corporation  ("Sykes"),
HEALTHPLAN  SERVICES  CORPORATION,  a Delaware  corporation  ("HPS"),  and SYKES
HEALTHPLAN SERVICES, INC., a Florida corporation (the "Company").

                                   BACKGROUND

     On December 18, 1997,  Sykes and HPS formed a joint  venture known as Sykes
HealthPlan Services,  Inc. In exchange for Sykes' and HPS' capital contributions
to the Company,  the Company issued to each of Sykes and HPS 5,000,000 shares of
common stock $.01 par value per share (the "Common  Stock") of the Company.  HPS
desires to sell to Sykes,  and Sykes  desires to purchase  from HPS, all of HPS'
shares of Common Stock of the Company in  accordance  with the terms and subject
to the conditions of this Agreement.  In consideration of the mutual  covenants,
agreements,  representations,  and warranties set forth in this  Agreement,  the
parties agree as follows:


                                      TERMS

1.  ACQUISITION OF SHARES AND OTHER TRANSACTIONS.

     1.1 Sale and Purchase of Shares of Common Stock. Upon the terms and subject
to the conditions  contained in this Agreement,  on the Closing Date (as defined
below) (i) HPS shall sell and transfer to Sykes,  and Sykes shall  purchase from
HPS,  5,000,000  shares of Common  Stock of the Company  (the  "Shares"),  which
represents all of the shares of Common Stock of the Company held by HPS, for the
Purchase  Price (as defined  below) and (ii) Sykes shall pay to HPS the Purchase
Price (as defined below).

     1.2 Purchase Price.

     (a) Amount.  The purchase price for the Shares (the "Purchase Price") shall
be $30,555,000.

     (b) Manner of Payment.  Payment of the  Purchase  Price will be made at the
Closing (as defined below) by wire transfer in immediately available funds to an
account  designated by HPS pursuant to written  instructions of HPS delivered to
Sykes before the Closing Date.

     1.3 Effective Date. The effective date of the transactions  contemplated by
this Agreement will be September 1, 1998. 

     1.4 Accounting  for IPO Expenses.  The financial  accounting  effect of the
expenses  incurred  by the  Company  directly  relating  to its  initial  public
offering registration statement will be borne by Sykes.


                                       4
<PAGE>
     1.5 Shareholder Agreement. On the Closing Date, Sykes, HPS, and the Company
shall execute a Termination  Agreement with respect to the Shareholder Agreement
dated  December 18, 1997,  among Sykes,  HPS, and the Company (the  "Shareholder
Agreement") to be effective upon the Closing. Each of HPS and Sykes confirm that
their  respective  rights and  obligations  under Section 6.1  "Non-Competition,
Confidentiality,"  "Section 13 "Resolution of Disputes," and Section 17.4 "Costs
of Litigation or Arbitration" of the Shareholder  Agreement  survive Closing and
the termination of the Shareholder Agreement;  provided, however, that (a) for a
Change of Control (as  defined  below) of HPS that occurs on or before the first
annual  anniversary of this Agreement,  Section 6.1 shall terminate on the first
annual anniversary of this Agreement and (b) for a Change of Control of HPS that
occurs after the first annual  anniversary of this Agreement,  Section 6.1 shall
terminate  upon such Change of Control.  "Change of  Control"  shall mean,  with
respect to HPS: (i) a sale of substantially all of the assets of HPS or (ii) any
merger or  consolidation  involving  HPS that  results in James K.  Murray,  Jr.
beneficially  owning a  percentage  of the  surviving  entity to such  merger or
consolidation that is less than 50% of his percentage  ownership interest in HPS
immediately preceding such merger or consolidation.

2. CLOSING OF TRANSACTION.

     2.1 Time and Place of Closing. The closing of the transactions contemplated
by this  Agreement  (the  "Closing")  shall take place at the offices of Foley &
Lardner,  100 N. Tampa St.,  Suite 2700,  Tampa,  Florida,  on the Closing Date.
"Closing  Date"  shall mean  September  15,  1998,  or such later date after the
satisfaction  or waiver of all of the conditions of the  respective  parties set
forth in  Articles  6 and 7 herein,  or such other time and place or time as the
parties may mutually determine.

     2.2 Actions at the Closing. At the Closing,  (i) HPS shall deliver to Sykes
certificates evidencing the Shares accompanied by a duly executed stock transfer
power and (ii) Sykes will pay to HPS the Purchase Price.

     2.3 Other Closing Deliveries.

     (a) At the Closing, (i) HPS will deliver to Sykes documentation  reasonably
satisfactory  to it confirming the obligation of HPS to continue to outsource to
the Company all of HPS' care management services for HPS' customers;  (ii) Sykes
will deliver to HPS certified resolutions of Sykes' board of directors approving
the execution of this Agreement and the transactions  contemplated hereby; (iii)
HPS will  deliver to Sykes  certified  resolutions  of HPS'  board of  directors
approving the  execution of this  Agreement  and the  transactions  contemplated
hereby; (iv) HPS will deliver to Sykes an opinion from counsel to HPS reasonably
satisfactory   to  Sykes  relating  to  this  Agreement  and  the   transactions
contemplated  hereby;  (v) Sykes will  deliver to HPS an opinion from counsel to
Sykes  reasonably  satisfactory  to HPS  relating  to  this  Agreement  and  the
transactions  contemplated  hereby; (vi) HPS will deliver to Sykes resignations,
effective  on or before the  Closing,  of James K.  Murray,  Jr. and  William L.
Bennett  as  directors  of  the  Company;   (vii)  Sykes  will  deliver  to  HPS
documentation  reasonably satisfactory to HPS releasing HPS from its guaranty of


                                       5
<PAGE>
the Company's obligations under the Company's Credit Agreement with NationsBank,
N.A.;  and  (viii)  Sykes  and HPS  will  deliver  to each  other a  Termination
Agreement with respect to the Shareholder  Agreement as set forth in Section 1.5
hereof.

     3. REPRESENTATIONS AND WARRANTIES OF SYKES.

     Sykes  represents  and warrants to HPS the  following,  as of the execution
date of this Agreement and as of the Closing Date:

     3.1 Organization  and Authority.  Sykes is a corporation duly organized and
in active status under the laws of the State of Florida,  and has full corporate
power and  authority  to execute and deliver  this  Agreement,  to carry out its
obligations under this Agreement, and to effect the transactions contemplated by
this Agreement.

     3.2 Authorization,  Consents,  and Validity.  The execution,  delivery, and
performance  of this  Agreement  by Sykes (a) have been duly  authorized  by all
requisite  corporate  action  of  Sykes,  (b)  except  for  compliance  with the
Shareholder Agreement, does not require any consent, license,  approval, waiver,
or authorization  from any governmental  authority or any other person,  and (c)
will not conflict with the articles of  incorporation  or bylaws of Sykes.  This
Agreement has been duly and validly executed by Sykes and is a valid and legally
binding  obligation  of Sykes,  enforceable  against it in  accordance  with its
terms, except to the extent limited by bankruptcy,  reorganization,  insolvency,
moratorium,  and similar laws of general  application  affecting  the rights and
remedies of creditors and by general equity principles.

     3.3  Brokers.   All  negotiations   relating  to  this  Agreement  and  the
transactions  contemplated  hereunder  have been carried on by Sykes without the
use of any broker, finder, underwriter, or other intermediary whereby such party
would have a valid  claim  against  Sykes,  HPS,  or the Company for a brokerage
commission, finder's fee, or other similar payment.

     3.4 Investment Intent.  Sykes acknowledges that the Shares will be acquired
for its own account and without any view to the distribution of any part thereof
without   registration  under  the  Securities  Act  and  any  applicable  state
securities laws. Sykes understands that the Shares may not be sold,  transferred
or  otherwise  disposed of without  registration  under the  Securities  Act and
applicable state  securities laws,  unless  exemptions from  registration  under
those  laws are  available.  Sykes  represents  that it has such  knowledge  and
experience in financial and business  matters as to be capable of evaluating the
merits and risks of its  investment  in the Shares,  and has the ability to bear
the economic risks of such investment.  Sykes further acknowledges that, through
its ownership  interest and board of directors  participation in connection with
the Company,  Sykes has had access to such financial and other  information from
the Company as Sykes deems  necessary or  appropriate  to evaluate the merits of
its investment in the Shares.

     3.5 Shareholder Agreement.  Sykes is not aware of any claim of HPS or Sykes
against  the other party for damages  arising out of acts or  omissions  of such
other party for a breach of the  Shareholder  Agreement  or that are outside the
scope of the Shareholder Agreement.

                                       6
<PAGE>

     4. REPRESENTATIONS AND WARRANTIES OF HPS.

     HPS  represents  and warrants to Sykes the  following,  as of the execution
date of this Agreement and as of the Closing Date:

     4.1  Organization  and Authority.  HPS is a corporation  duly organized and
validly  existing in good standing under the laws of the State of Delaware,  and
has full corporate power and authority to execute and deliver this Agreement, to
carry out its obligations  under this Agreement,  and to effect the transactions
contemplated by this Agreement.

     4.2 Authorization,  Consents,  and Validity.  The execution,  delivery, and
performance  of this  Agreement  by HPS (a) have  been  duly  authorized  by all
requisite   corporate  action  of  HPS,  (b)  except  for  compliance  with  the
Shareholder Agreement, does not require any consent, license,  approval, waiver,
or authorization  from any governmental  authority or any other person,  and (c)
will not conflict with the certificate of  incorporation  or bylaws of HPS. This
Agreement  has been duly and validly  executed by HPS and is a valid and legally
binding obligation of HPS,  enforceable against it in accordance with its terms,
except  to  the  extent  limited  by  bankruptcy,  reorganization,   insolvency,
moratorium,  and similar laws of general  application  affecting  the rights and
remedies of creditors and by general equity principles.

     4.3  Brokers.   All  negotiations   relating  to  this  Agreement  and  the
transactions  contemplated hereby have been carried on by HPS without the use of
any broker, finder,  underwriter, or other intermediary whereby such party would
have  a  valid  claim  against  Sykes,  HPS,  or  the  Company  for a  brokerage
commission, finder's fee, or other similar payment.

     4.4 Ownership of Shares. The Shares are owned beneficially and of record by
HPS,  free and  clear  of any  lien,  mortgage,  pledge,  encumbrance,  security
interest, and (other than the Shareholder Agreement) restriction on transfer.

                                       7
<PAGE>
     4.5 Relationship with the Company.  Attached to Disclosure Schedule 4.5 are
all written  contracts  or other  agreements  between the Company and HPS or any
affiliate  of HPS  ("Affiliate")  (as that term is  defined in Rule 12b-2 of the
Securities  Exchange Act of 1934, as amended).  Set forth on Disclosure Schedule
4.5 is a description  of the terms and conditions of any oral contracts or other
agreements  between the Company and HPS or any  Affiliate of HPS.  Except as set
forth on Disclosure Schedule 4.5, neither HPS nor any Affiliate of HPS is or has
been involved in any business arrangement or relationship with the Company. With
respect to each contract and other agreement listed in or attached to Disclosure
Schedule 4.5, to HPS' knowledge,  (i) the contract or agreement is legal, valid,
binding,  enforceable,  and in full force and effect,  (ii) except as  otherwise
agreed to by the parties,  the contract or agreement  will continue to be legal,
valid,  binding,  enforceable,  and in full force and effect on identical  terms
following the consummation of the  transactions  contemplated by this Agreement,
(iii)  neither  party is in breach or default,  and no event has occurred  that,
with notice or lapse of time,  would  constitute a breach or default,  or permit
termination,  modification,  or  acceleration,  under such contract or agreement
(and the Company represents that it is not aware of any such breach, default, or
event),  and (iv) neither party has repudiated any provision of such contract or
agreement.

     4.6  Shareholder  Agreement.  HPS is not aware of any claim of HPS or Sykes
against  the other party for damages  arising out of acts or  omissions  of such
other party for a breach of the  Shareholder  Agreement  or that are outside the
scope of the Shareholder Agreement.

     4.7  Acquisition  Negotiations.  As of the date of this Agreement and as of
the Closing,  HPS is not engaged in any  discussions  or  negotiations  with any
third party regarding a sale of all or substantially all of the assets of HPS or
a merger or other consolidation involving HPS.

     5. ADDITIONAL AGREEMENTS.

     5.1 Public  Announcements.  Neither  Sykes,  HPS,  nor the  Company  shall,
without the consent of the other parties,  which consent may be withheld for any
or no  reason,  make or cause to be made any  public  announcement  or issue any
press release with respect to this  Agreement or the  transactions  contemplated
hereby;  provided  that the  foregoing  shall  not  preclude  communications  or
disclosures necessary to (a) in the opinion of such party's counsel, comply with
applicable  law or (b)  comply  with  accounting  and  Securities  and  Exchange
Commission  disclosure  obligations,  in which case (a) or (b) each other  party
shall be advised  and the parties  shall use their  respective  best  efforts to
cause a mutually agreeable release or announcement to be issued.

     5.2 Access to Books and Records.  Following the Closing,  upon two business
days  advance  notice,  Sykes  shall  cause  the  Company  to  provide  HPS with
reasonable  access during normal business hours to such books and records of the
Company and with such  cooperation,  assistance,  and access to personnel of the
Company as HPS may  reasonably  request  for the  purpose of  permitting  HPS to
obtain any  information  that is reasonably  necessary in  connection  with HPS'
responsibilities  with  respect to taxes or otherwise as may be required by law.
Sykes  agrees to cause the  Company  to retain  all  material  records  or other
documents  relating  to tax  matters of the  Company and its members for taxable
periods  thorough the Closing Date until six months after the  expiration of the
longest  applicable  statute of  limitations or for such longer period as may be
reasonably requested by HPS.

                                       8
<PAGE>
     5.3 Mutual Release.  Each of Sykes, HPS, and the Company does hereby fully,
irrevocably, and unconditionally release and forever discharge the other parties
and its  affiliates,  and such other  party's  and its  affiliates,  successors,
assigns, directors, officers, employees, and agents (collectively, the "Released
Parties"), of and from any and all obligations,  debts, causes of action, suits,
controversies,  damages,  and any  and  all  claims,  demands,  and  liabilities
whatsoever,  both in law and at equity, known or unknown, that such party has as
of the date hereof or will have as of the  Closing  Date or may ever have had as
of or prior to the date hereof against the Released  Parties  arising out of the
Shareholder   Agreement,   dated  December  18,  1997,   and  the   transactions
contemplated  thereby or related  thereto,  including any claims  arising out of
Sykes' and HPS's joint ownership of the Company.  Notwithstanding the foregoing,
this  release  (a) shall  not be  applicable  if this  Agreement  is  terminated
pursuant  to  Section 8 and (b) shall not  relieve  Sykes or HPS from any of the
covenants and  obligations  pursuant to the  agreements  set forth herein or the
agreements between HPS and the Company set forth on Disclosure Schedule 4.5.

     6. CONDITIONS PRECEDENT TO SYKES' OBLIGATIONS.

     Sykes'  obligations  under this Agreement are subject to the fulfillment of
the  following  conditions,  each of which  must be  satisfied  before or at the
Closing, unless waived by Sykes:

     6.1 Representations and Warranties True at Closing. The representations and
warranties  of HPS  contained in this  Agreement  shall be true at and as of the
time of Closing as though such  representations  and warranties were made at and
as of such time.

     6.2 Performance of Obligations. HPS must have performed every agreement and
obligation required by this Agreement to be performed by it.

     6.3 Outsourcing  Agreement.  Receipt by Sykes of  documentation  reasonably
satisfactory  to it confirming the obligation of HPS to continue to outsource to
the Company all of HPS' care management services for HPS' customers.

     6.4 Board  Approval.  The board of directors of HPS shall have approved the
execution of this Agreement and the transactions contemplated hereby.

     6.5  Opinion.  Sykes  shall have  received  from  counsel to HPS an opinion
reasonably satisfactory to Sykes relating to this Agreement and the transactions
contemplated hereby.

     6.6  Board  Resignations.  Sykes  shall  have  received  the  resignations,
effective  on or before the  Closing,  of James K.  Murray,  Jr. and  William L.
Bennett as directors of the Company.

     6.7 Due Diligence.  The  satisfaction  of Sykes with the results of its due
diligence investigation of the Company. 

                                       9
<PAGE>
     7. CONDITIONS PRECEDENT TO HPS' OBLIGATIONS.

     HPS' obligations under this Agreement are subject to the fulfillment of the
following conditions,  each of which must be satisfied before or at the Closing,
unless waived by HPS:

     7.1 Representations and Warranties True at Closing. The representations and
warranties of Sykes  contained in this Agreement  shall be true at and as of the
time of Closing as though such  representations  and warranties were made at and
as of such time.

     7.2 Performance of  Obligations.  Sykes must have performed every agreement
and obligation required by this Agreement to be performed by it.

     7.3 Release from NationsBank Line of Credit. Receipt by HPS of a release in
form  and  substance  reasonably  satisfactory  to it from its  guaranty  of the
Company's  obligations  under the Credit  Agreement  dated as of March 27, 1998,
between the Company and NationsBank, N.A., as amended.

     7.4 Board Approval. The board of directors of Sykes shall have approved the
execution of this Agreement and the transactions contemplated hereby.

     7.5  Opinion.  HPS shall  have  received  from  counsel to Sykes an opinion
reasonably  satisfactory to HPS relating to this Agreement and the  transactions
contemplated hereby.

     8. SURVIVAL OF REPRESENTATIONS; INDEMNIFICATION.

     8.1 Survival of Representations. All representations and warranties made by
any party in this  Agreement or pursuant  hereto shall survive the Closing until
the  expiration  of  any  applicable  statutes  of  limitations   including  any
extensions thereof.

     8.2 Agreement to Indemnify.

     (a) Sykes and the Company agree to indemnify, defend, and hold harmless HPS
and its affiliates,  successors,  assigns, directors,  officers,  employees, and
agents  from  and  against  any and all  claims,  actions,  suits,  proceedings,
liabilities,  obligations,  losses,  and damages,  amounts  paid in  settlement,
interest,  costs and expenses (including reasonable attorney's fees, court costs
and other out-of-pocket expenses) incurred or suffered by HPS (collectively, the
"Losses") by reason of,  resulting  from, or in connection  with (i) a breach of
any  representation  or warranty of Sykes or the  Company  contained  in or made
pursuant to this Agreement;  and (ii) a breach of any agreement or covenant,  or
any failure of Sykes or the Company to perform  any of its  obligations  in this
Agreement.

     (b) HPS  agrees  to  indemnify,  defend,  and hold  harmless  Sykes and the
Company  and  their  affiliates,   successors,   assigns,  directors,  officers,
employees,  and  agents  from and  against  any and all  Losses  by  reason  of,
resulting  from, or in  connection  with (i) a breach of any  representation  or
warranty of HPS  contained  in or made  pursuant to this  Agreement;  and (ii) a
breach of any agreement or covenant, or any failure of HPS to perform any of its
obligations in this Agreement.

                                       10
<PAGE>
     9. TERMINATION AND WAIVER.

     9.1 Termination.  This Agreement may be terminated at any time prior to the
Closing Date by: 

     (a) Conditions Not Satisfied.  (i) Sykes if any of the conditions set forth
in Section 6 are not  satisfied by the Closing Date and are not waived by Sykes;
(ii) HPS if any of the  conditions  set forth in Section 7 are not  satisfied by
the Closing Date and are not waived by HPS; or

     (b) Time.  Sykes or HPS if the Closing shall not have occurred on or before
September 30, 1998.

     9.2  Waiver  or  Amendment  of  Agreement.  Any term or  condition  of this
Agreement  may be waived or amended at any time prior to the Closing Date by any
party hereto which is entitled to the benefits  thereof,  by action taken by its
duly  authorized  representative,  whether  before or after  the  action of such
party;  provided,  however,  that such  action  shall be  evidenced  by  written
instrument duly executed on behalf of such party. The failure of either party to
enforce at any time any provision of this Agreement shall not be construed to be
a waiver  of such  provision,  nor in any way to  affect  the  validity  of this
Agreement  or any part hereof or the right of such party  thereafter  to enforce
each and every such provision.

     10. MISCELLANEOUS PROVISIONS.

     10.1 Expenses.  Each party to this Agreement will bear all the fees,  costs
and  expenses  which are  incurred  by it in  connection  with the  transactions
contemplated  hereby,  whether or not such transactions are consummated.  In any
legal proceeding arising out of this Agreement, the losing party shall reimburse
the prevailing party, on demand,  for all costs incurred by the prevailing party
in enforcing, defending, or prosecuting any claim arising out of this Agreement,
including all reasonable attorneys' fees and costs.

     10.2 Governing Law and Venue. The validity, construction,  enforcement, and
interpretation  of this  Agreement  are  governed  by the  laws of the  State of
Florida and the federal laws of the United States of America, excluding the laws
of those jurisdictions  pertaining to resolution of conflicts with laws of other
jurisdictions.  Each  party  to this  Agreement  (a)  consents  to the  personal
jurisdiction of the state and federal courts having jurisdiction in Hillsborough
County, Florida, (b) stipulates that the proper, exclusive, and convenient venue
for any legal proceeding  arising out of this Agreement is Hillsborough  County,
Florida, for state court proceedings,  and the Middle District of Florida, Tampa
Division,  for federal district court  proceedings,  and (c) waives any defense,

                                       11
<PAGE>

whether asserted by a motion or pleading,  that Hillsborough County, Florida, or
the Middle District of Florida,  Tampa Division,  is an improper or inconvenient
venue.

     10.3 Complete Agreement.  This Agreement records the final,  complete,  and
exclusive understanding among the parties regarding the subjects addressed in it
and  supersedes  any  prior  or  contemporaneous  agreement,  understanding,  or
representation, oral or written, by any of them.

     10.4 Rights of Third Parties. Nothing in this Agreement, whether express or
implied,  is intended or should be  construed  to confer or grant to any person,
except  Sykes,  HPS, and the Company,  any claim,  right,  remedy,  or privilege
under, or because of, this Agreement or any provision of it.

                                       12
<PAGE>
     10.5 Execution and Effectiveness. The parties may execute this Agreement in
counterparts. Each executed counterpart will be considered an original document,
and all executed counterparts, together, will constitute the same agreement.

     IN WITNESS  WHEREOF,  the parties  hereto have caused this  Agreement to be
duly executed and delivered on the day and year first above written.

                                            SYKES ENTERPRISES, INCORPORATED

                                            By: ________________________________
                                            Name: ______________________________
                                            Title:______________________________
                                            Date:_______________________________

                                            HEALTHPLAN SERVICES CORPORATION

                                            By: ________________________________
                                            Name: ______________________________
                                            Title: _____________________________
                                            Date: ______________________________

                                            SYKES HEALTHPLAN SERVICES, INC.

                                            By: ________________________________
                                            Name: ______________________________
                                            Title: _____________________________
                                            Date: ______________________________


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