SYKES ENTERPRISES INC
8-K, EX-2.1, 2000-07-17
COMPUTER INTEGRATED SYSTEMS DESIGN
Previous: SYKES ENTERPRISES INC, 8-K, 2000-07-17
Next: SYKES ENTERPRISES INC, 8-K, EX-2.2, 2000-07-17



<PAGE>   1

                                                                    Exhibit 2.1




                                MERGER AGREEMENT

                                     AMONG

                                   SHPS, INC.

                        SYKES ENTERPRISES, INCORPORATED,

                           SLUGGER ACQUISITION, CORP.

                                      and

                    WELSH CARSON ANDERSON & STOWE VIII, L.P.




                                  JUNE 9, 2000




<PAGE>   2

                                MERGER AGREEMENT


         This MERGER AGREEMENT (this "Agreement") is entered into as of June 9,
2000 among WELSH, CARSON, ANDERSON & STOWE VIII, L.P., a Delaware limited
partnership ("WCAS VIII"), SLUGGER ACQUISITION CORP, a Delaware corporation
("NewCo"), SYKES ENTERPRISES, INCORPORATED, a Florida corporation ("Parent"),
and SHPS, INC., a Florida corporation and a wholly-owned subsidiary of Parent
(the "Company"). WCAS VIII, NewCo, Parent, and the Company are referred to
collectively in this Agreement as the "Parties."

                                    RECITALS

         WHEREAS, the respective Boards of Directors of NewCo, Parent, and the
Company and the general partners of WCAS VIII have determined that it is
advisable and in the best interests of each of NewCo and the Company and the
shareholders of the Parent that NewCo be merged with and into the Company (the
"Merger"), with the Company as the surviving corporation (the "Surviving
Corporation"), in accordance with the terms and conditions set forth in this
Agreement;

         WHEREAS, it is the intention of the Parties that the Merger be
accounted for as a recapitalization transaction and, in accordance with such,
it is the intention of the Parties that, immediately after the consummation of
the Merger, approximately 90.6% of the outstanding shares of Surviving
Corporation Common Stock (as defined in Section 1.f) be owned by WCAS VIII and
certain other investors listed on Schedule I hereto (WCAS VIII and such
investors being collectively referred to as the "Investors") and approximately
9.4% of the Surviving Corporation Common Stock be owned by Parent and certain
management stockholders, all in accordance with Schedule I hereto, under the
headings "Company Preferred Stock" and "Company Common Stock", as the case may
be;

         WHEREAS, certain affiliates of WCAS VIII are forming a new investment
partnership to be named Welsh, Carson, Anderson & Stowe IX, L.P. ("WCAS IX");

         WHEREAS, if WCAS IX is formed and funded by the Closing Date, WCAS
VIII and the other Investors may assign all or part of their rights and
obligations under this Agreement to WCAS IX and certain other investors related
to WCAS IX, respectively, in which case WCAS IX and such other investors will
execute an addendum to this Agreement and become Parties.

         WHEREAS, if WCAS IX is not formed by the Closing Date, the Parties
desire that the Closing occur with WCAS VIII and the other Investors as
contemplated by this Agreement;

         WHEREAS, WCAS VIII and Parent desire to make certain representations,
warranties, covenants and agreements in connection with the Mergers and also to
prescribe various conditions to the Mergers; and

         WHEREAS, a glossary of defined terms appears in 9.

         NOW, THEREFORE, in consideration of the representations, warranties,
and covenants contained in this Agreement, the Parties agree as follows.

1.       THE MERGER

         a.       The Merger; Filing and Effective Time of the Merger. Upon the
                  terms and subject to the conditions of this Agreement and in
                  accordance with the Florida Business Corporation Act (the
                  "Florida BCA") and the Delaware General Corporation Law




                                      -2-
<PAGE>   3

                  ("DGCL"), at the Effective Time of the Merger (as defined
                  below), NewCo shall be merged with and into the Company. As a
                  result of the Merger, the separate corporate existence of
                  NewCo shall cease and the Company shall be the surviving
                  corporation in the Merger. The parties hereto shall cause the
                  Merger to be consummated as soon as practicable on the
                  Closing Date (as defined in Section b) by filing (i) Articles
                  of Merger (the "Articles of Merger") with the Secretary of
                  State of the State of Florida in such form as required by and
                  executed in accordance with the relevant provisions of the
                  Florida BCA and (ii) a certificate of merger (the
                  "Certificate of Merger") with the Secretary of State of the
                  State of Delaware in such form as required by and executed in
                  accordance with the relevant provisions of the DGCL (the date
                  and time of the filing of the Articles of Merger with the
                  Secretary of State of the State of Florida and a Certificate
                  of Merger with the Secretary of State of the State of
                  Delaware (or such later time as is agreed to by the parties
                  hereto and set forth therein) being the "Effective Time of
                  the Merger").

         b.       Closing. Unless this Agreement shall have been terminated and
                  the transactions herein contemplated shall have been
                  abandoned pursuant to 7 and subject to the satisfaction or
                  waiver of the conditions set forth in 6, the closing of the
                  Merger (the "Closing") shall take place at the offices of
                  Foley & Lardner in Tampa, Florida, commencing at 9:00 a.m.
                  local time on (i) June 28, 2000, or (ii) if all of the
                  conditions to the obligations of the Parties to consummate
                  the transactions contemplated hereby have not been satisfied
                  or waived by such date, as soon as practicable (and in any
                  event no later than one business day) after satisfaction or
                  waiver of the conditions (excluding the delivery of any
                  documents to be delivered at the Closing) set forth in 6 (the
                  "Closing Date"), unless another date or place is agreed to in
                  writing by the Parties. If WCAS IX is formed and funded
                  before June 28, 2000, the Parties will use their reasonable
                  best efforts to complete the Closing, subject to the
                  satisfaction or waiver of the conditions set forth in 6,
                  promptly on the date that WCAS IX is funded.


         c.       Effects of the Merger. The Merger shall have the effects set
                  forth in the applicable provisions of the Florida BCA and the
                  DGCL.

         d.       Actions at the Closing. At the Closing, (a) the Company shall
                  deliver to NewCo the various certificates, instruments, and
                  documents referred to in Section 6.a, (b) WCAS VIII and NewCo
                  shall deliver to the Company the various certificates,
                  instruments and documents referred to in Section 6.b, (c)
                  WCAS VIII shall cause NewCo to deliver to Parent via wire
                  transfer of immediately available funds the Intercompany Debt
                  Payment, (d) the Company and NewCo shall file the Articles of
                  Merger with the Secretary of State of the State of Florida
                  and the Certificate of Merger with the Secretary of State of
                  the State of Delaware, and (e) WCAS VIII shall cause the
                  Surviving Corporation to pay the Merger Consideration to
                  holders of Shares in accordance with Section f.

         e.       Additional Action. The Surviving Corporation may, at any time
                  after the Effective Time of the Merger, take any action,
                  including executing and delivering any document, in the name
                  and on behalf of either the Company or NewCo, in order to
                  consummate the transactions contemplated by this Agreement.

         f.       Conversion of Securities. At the Effective Time of the
                  Merger, by virtue of the Merger and without any action on the
                  part of any Party or the holder of any of the shares
                  described in Sections f1.f.i, 1.f.iii, or 1.f.iv:

                  i.       Each share of common stock of the Company, $.01 par
                           value per share ("Company Common Stock" or the
                           "Shares") issued and outstanding




                                      -3-
<PAGE>   4

                  immediately prior to the Effective Time of the Merger (other
                  than shares held in treasury) shall be converted into and
                  represent the right to receive (collectively, the "Merger
                  Consideration") (i) an amount in cash equal to (A) the Cash
                  Consideration, determined as provided in Section fv below,
                  less the amount of cash paid to the holders of Options (as
                  defined in Section k(a)) pursuant to the proviso contained in
                  this Section 1.6(a), divided by (B) 10,000,000 shares, plus
                  (ii) a number of shares of common stock, $.01 par value per
                  share, of the Surviving Corporation ("Surviving Corporation
                  Common Stock") equal to an amount determined by dividing the
                  amount that is 726,616 shares of Surviving Corporation Common
                  Stock to be issued and outstanding immediately after the
                  Effective Time of the Merger by 10,000,000 Shares; provided,
                  however, that in lieu of the Merger Consideration to any
                  holder of Company Common Stock received in connection with
                  the cashless exercise of an Option (pursuant to Section
                  1.11(a)), such holder shall be entitled to receive in respect
                  of each share of Surviving Corporation Common Stock an amount
                  equal to the Option Consideration Per Share (as defined in
                  Section k(b) hereto).

                  ii.      The Merger Consideration shall be paid to holders of
                           Shares in accordance with Section g.

                  iii.     Each Share held in the Company's treasury
                           immediately prior to the Effective Time of the
                           Merger shall be cancelled and retired without
                           payment of any consideration therefor.

                  iv.      Each share of common stock, $.01 par value per
                           share, of NewCo issued and outstanding immediately
                           prior to the Effective Time of the Merger shall be
                           converted into and thereafter evidence one share of
                           common stock, $.01 par value per share, of the
                           Surviving Corporation.

                  v.       The "Cash Consideration" will be equal to
                           $165,458,650 less the amount of the Intercompany
                           Debt Payment and the Capital Lease Payment.

         g.       Exchange of Shares. On the Closing Date, the Surviving
                  Corporation shall deliver to the holders of certificates
                  that, immediately prior to the Effective Time of the Merger,
                  represented issued and outstanding Shares (other than Shares
                  received upon exercise of an Option) ("Certificates"), his,
                  her, or its pro rata portion (equal to the number of Shares
                  represented by a holder's Certificates divided by 10,000,000
                  Shares) of the Merger Consideration in immediately available
                  funds.

         h.       Articles of Incorporation and Bylaws.

                  i.       The Articles of Incorporation of the Surviving
                           Corporation immediately following the Effective Time
                           of the Merger, a copy of which are attached as
                           Exhibit A hereto, shall be the same as the Articles
                           of Incorporation of NewCo immediately prior to the
                           Effective Time of the Merger, except that the name
                           of NewCo shall be changed to the name of the
                           Company.

                  ii.      The Bylaws of the Surviving Corporation immediately
                           following the Effective Time of the Merger shall be
                           the same as the Bylaws of NewCo immediately prior to
                           the Effective Time of the Merger, except that the
                           name of NewCo shall be changed to the name of the
                           Company.




                                      -4-
<PAGE>   5

                  iii.     The directors of NewCo and the officers of the
                           Company immediately prior to the Effective Time of
                           the Merger shall, from and after the Effective Time
                           of the Merger, be the initial directors and officers
                           of the Surviving Corporation until their successors
                           have been duly elected or appointed and qualified,
                           or until their earlier death, resignation or removal
                           in accordance with the Surviving Corporation's
                           Certificate of incorporation and Bylaws.

         i.       No Further Rights. From and after the Effective Time of the
                  Merger, no Shares shall be deemed to be outstanding, and
                  holders of certificates formerly representing Shares shall
                  cease to have any rights with respect thereto except as
                  provided herein or by law.

         j.       Closing of Transfer Books. At the Effective Time of the
                  Merger, the stock transfer books of the Company shall be
                  closed and no transfer of Shares shall thereafter be made.
                  If, after the Effective Time of the Merger, certificates
                  formerly representing Shares are presented to the Surviving
                  Corporation, they shall be cancelled and exchanged for the
                  Merger Consideration in accordance with Section g.

         k.       Stock Options.

                  i.       A schedule of the holders of all outstanding options
                           to purchase Shares (collectively, "Options") are set
                           forth on Section 2.b of the Disclosure Schedule. The
                           vesting of the Options will be accelerated in
                           accordance with their terms as a result of the
                           achievement of the performance objectives for the
                           Options. As soon as practicable following the date
                           of this Agreement, the Company shall use its
                           reasonable best efforts to take such actions (which
                           shall include attempting to obtain the consents, if
                           required, of the holders of Options, but not
                           including the requirement to pay any money to the
                           holders of Options) as may be required to effect the
                           exercise prior to the Effective Time of the Merger
                           of all Options in exchange for that number of Shares
                           equal to, in the case of each such Option, (A) the
                           product of (1) the excess, if any, of the Option
                           Consideration Per Share over the exercise price per
                           share of such Option and (2) the number of Shares
                           subject to such Option, (B) divided by the Option
                           Consideration Per Share.

                  ii.      The "Option Consideration Per Share" will be equal
                           to (A) $170,000,000 less the amount of the
                           Intercompany Debt Payment and the Capital Lease
                           Payment, divided by (ii) the Fully Diluted
                           Outstanding Shares

                  iii.     The Company shall use its reasonable best efforts
                           (which shall include attempting to obtain the
                           consents, if required, of the holders of Options,
                           but not including the requirement to pay any money
                           to the holders of Options) to ensure that all
                           Options not exercised prior to the Effective Time
                           are cancelled or forfeited and that no Options
                           remain outstanding at Closing.

                  iv.      Upon the exercise of any Option, the Company shall
                           withhold any Taxes required to be withheld by it
                           upon such exercise.

         l.       Appointment of Parent as Stockholder Representative.

                  i.       In the event the Merger is approved by the
                           stockholders of the Company, effective upon such
                           vote, and without further action of any stockholder,
                           Parent shall be appointed as the stockholder
                           representative of the Company's stockholders. Parent
                           shall have the authority, for and on behalf of the
                           stockholders of the Company (except for such
                           stockholders, if any, who have




                                      -5-
<PAGE>   6

                           perfected their appraisal rights under the Florida
                           BCA), to take such actions and exercise such
                           discretion as are required of Parent pursuant to the
                           terms of this Agreement and any related document or
                           instrument (and any such actions shall be binding on
                           each holder of Shares) including without limitation
                           the following:

                           (1)      to receive, hold, and deliver to NewCo the
                                    Certificates and any other documents
                                    relating thereto on behalf of stockholders;

                           (2)      to give and receive communications and
                                    notices, to execute, acknowledge, deliver,
                                    record, and file all ancillary agreements,
                                    certificates, and documents that Parent
                                    deems necessary or appropriate in
                                    connection with the consummation of the
                                    transactions contemplated by this
                                    Agreement;

                           (3)      to negotiate, agree to, enter into
                                    settlements, and compromises of, and demand
                                    participation and arbitration and comply
                                    with orders and awards of courts and
                                    arbitrators with respect to claims for
                                    Damages and otherwise;

                           (4)      to receive payments due under this
                                    Agreement and acknowledge receipt for such
                                    payments;

                           (5)      to waive any breach or default under the
                                    Agreement or to waive any condition
                                    precedent to Closing under 6 hereof;

                           (6)      to amend this Agreement or any related
                                    document or instrument;

                           (7)      to terminate this Agreement or any related
                                    document or instrument;

                           (8)      to receive service of process in connection
                                    with any claims under this Agreement or any
                                    related document or instrument;

                           (9)      to perform the obligations and exercise the
                                    rights under this Agreement and any related
                                    document or instrument, including the
                                    settlement of claims and disputes with
                                    NewCo; and

                           (10)     to take all actions necessary or
                                    appropriate in the judgment of Parent to
                                    accomplish the foregoing.

                  ii.      Parent shall not be liable for any act done or
                           omitted as stockholder representative unless
                           Parent's action or inaction constitutes willful
                           misconduct or gross negligence. A decision, act,
                           consent, or instruction of the Parent shall
                           constitute a decision for all of the stockholders
                           hereunder and shall be final, binding, and
                           conclusive upon each of such stockholders, and NewCo
                           and the Surviving Corporation may rely upon any such
                           decision, act, consent, or instruction of Parent as
                           being the decision, act, consent, or instruction of
                           such stockholder of the Company.




                                      -6-
<PAGE>   7

2.       REPRESENTATIONS AND WARRANTIES REGARDING THE COMPANY

         Parent makes the representations and warranties set forth below to
WCAS VIII and NewCo, except as set forth in the disclosure schedule provided by
Parent to NewCo on the date hereof (the "Disclosure Schedule"), each of which
is true and correct on the date hereof and shall be true and correct on the
Closing Date. The Disclosure Schedule shall be arranged in paragraphs
corresponding to the numbered and lettered paragraphs contained in this 2.

         a.       Organization, Qualification and Corporate Power. The Company
                  is a corporation validly existing and in good standing under
                  the laws of the State of Florida. The Company is duly
                  qualified to conduct business under the laws of each
                  jurisdiction in which the nature of its business requires
                  such qualification, except where the failure to be so
                  qualified would not be reasonably expected to have a Company
                  Material Adverse Effect. The Company has all requisite
                  corporate power and authority to carry on the businesses in
                  which it is engaged and to own and use the properties owned
                  and used by it, except for the failure to hold third-party
                  administrator licenses, utilization review licenses, and
                  other similar licenses with respect to the businesses of the
                  Company and the Subsidiaries (as defined below) where such
                  failure would not reasonably be expected to have a Company
                  Material Adverse Effect.

         b.       Capitalization. The authorized capital stock of the Company
                  consists of 100,000,000 shares of Company Common Stock, of
                  which 10,000,000 shares are outstanding as of the date
                  hereof, and 15,000,000 shares of preferred stock, par value
                  $0.01 per share, of which no shares are outstanding as of the
                  date hereof. Section b of the Disclosure Schedule sets forth
                  a list of (i) all stockholders of the Company as of the date
                  of this Agreement, indicating the number and class of shares
                  held by each stockholder and (ii) all holders of Options. All
                  of the issued and outstanding shares of capital stock of the
                  Company are duly authorized, validly issued, fully paid, and
                  nonassessable. There are no outstanding or authorized
                  options, warrants, rights, convertible securities, agreements
                  or commitments to which the Company is a party or which are
                  binding upon the Company providing for the issuance,
                  disposition or acquisition of any of its capital stock, other
                  than the Options listed in Section b of the Disclosure
                  Schedule.

         c.       Authorization of Transaction. The Company has all requisite
                  power and authority to execute and deliver this Agreement and
                  to perform its obligations hereunder. The execution and
                  delivery by the Company of this Agreement and the
                  consummation by it of the transactions contemplated hereby
                  have been duly and validly authorized by all necessary
                  corporate and stockholder action on the part of the Company.
                  This Agreement has been duly and validly executed and
                  delivered by the Company, and constitutes a valid and binding
                  obligation of the Company, enforceable against it in
                  accordance with its terms, except as the validity,
                  enforceability and binding effect may be limited by
                  bankruptcy, insolvency, reorganization, moratorium, or other
                  laws affecting creditors' rights generally and by general
                  equitable principles.

         d.       Noncontravention. Subject to compliance with the applicable
                  requirements of the Hart-Scott-Rodino Antitrust Improvements
                  Act of 1976, as amended (the "Hart-Scott-Rodino Act"), the
                  filing of the Articles of Merger as required by the Florida
                  BCA, and the filing of the Certificate of Merger as required
                  by the DGCL, except as set forth in Section d of the
                  Disclosure Schedule, neither the execution and delivery by
                  the Company of this Agreement, nor the consummation by the
                  Company of the transactions contemplated hereby, will (a)
                  conflict with or violate any provision of the Articles of




                                      -7-
<PAGE>   8

                  Incorporation or Bylaws of the Company, (b) require, on the
                  part of the Company or any Subsidiary, any filing with, or any
                  permit, authorization, consent, waiver or approval of, any
                  court, tribunal, administrative agency, or commission or other
                  governmental or regulatory authority or agency (a
                  "Governmental Entity") other than filings with Governmental
                  Entities that are required to be made after the Closing as a
                  result of the Mergers with respect to third-party
                  administrator licenses, utilization review licenses, and other
                  similar licenses held by the Company or a Subsidiary, (c)
                  subject to obtaining the consents set forth in Section d of
                  the Disclosure Schedule and those contemplated by Section
                  d(b), conflict with, result in a breach of, constitute a
                  default under, result in the acceleration of obligations
                  under, or create in any party the right to terminate any
                  contract or instrument to which the Company or any of its
                  Subsidiaries are bound or to which any of their assets are
                  subject, or (d) to the Knowledge of Parent, violate any order,
                  writ, injunction, decree, statute, rule, or regulation
                  applicable to the Company or any Subsidiary.

         e.       Subsidiaries.

                  i.       Except as set forth in Section ei of the Disclosure
                           Schedule, the Company does not own any capital stock
                           or other equity interest in any entity. Section ei
                           of the Disclosure Schedule sets forth: (i) the name
                           of each corporation, partnership, joint venture or
                           other entity in which the Company holds an equity
                           interest representing 50% or more of the capital
                           stock or other equity interests thereof
                           (individually, a "Subsidiary" and, collectively, the
                           "Subsidiaries"); (ii) the number and type of
                           outstanding equity securities of each Subsidiary and
                           a list of the holders thereof, and (iii) the
                           jurisdiction of organization of each Subsidiary. The
                           Company owns the equity securities of the
                           Subsidiaries as set forth on Section ei of the
                           Disclosure Schedule free and clear of any liens,
                           pledges, claims, or encumbrances.

                  ii.      Each Subsidiary is a corporation validly existing
                           and in corporate good standing under the laws of the
                           jurisdiction of its incorporation. Each Subsidiary
                           is duly qualified to conduct business and is in
                           corporate good standing under the laws of each
                           jurisdiction in which the nature of its businesses
                           or the ownership or leasing of its properties
                           requires such qualification, except where the
                           failure to be so qualified or in good standing would
                           not reasonably be expected to have a Company
                           Material Adverse Effect. Each Subsidiary has all
                           requisite corporate power and authority to carry on
                           the businesses in which it is engaged and to own and
                           use the properties owned and used by it, except for
                           the failure to hold third-party administrator
                           licenses, utilization review licenses, and other
                           similar licenses with respect to the business of the
                           Subsidiaries where such failure would not reasonably
                           be expected to have a Company Material Adverse
                           Effect. There are no outstanding or authorized
                           options, warrants, rights, agreements, convertible
                           securities or commitments to which the Company or
                           any Subsidiary is a party or which are binding on
                           any of them providing for the issuance, disposition
                           or acquisition of any capital stock or other equity
                           interests of any Subsidiary.

         f.       Financial Statements. Included in Section f of the Disclosure
                  Schedule are (a) the audited consolidated balance sheets of
                  the Company as of December 31, 1999 and statements of income,
                  changes in stockholders' equity and cash flows of the Company
                  for the year then ended; and (b) the unaudited consolidated
                  balance sheet (the "Most Recent Balance Sheet") and
                  statements of income, changes in stockholders' equity and
                  cash flows as of and for the three months ended as of March
                  31, 2000 (the "Most Recent Balance Sheet Date"). Such
                  financial statements (collectively, the "Financial




                                      -8-
<PAGE>   9

                  Statements") have been prepared in accordance with GAAP
                  (except, in the case of unaudited statements, for the absence
                  of footnote disclosure) applied on a consistent basis
                  throughout the periods covered thereby, fairly present in all
                  material respects the consolidated financial condition,
                  results of operations and cash flows of the Company and the
                  Subsidiaries as of the dates and for the years and periods
                  indicated; provided, however, that the Financial Statements
                  referred to in clause (b) above are subject to normal
                  recurring year-end adjustments.

         g.       Absence of Undisclosed Liabilities. Except as and to the
                  extent (i) reflected in the Financial Statements, (ii)
                  incurred since the Most Recent Balance Sheet Date in the
                  ordinary course of business and consistent with past
                  practice, or (iii) set forth in Section g of the Disclosure
                  Schedule, and excluding Taxes, Tax Returns, and other matters
                  covered in Section k (it being understood that this exception
                  for Taxes, Tax Returns, and other matters covered in Section
                  k is not intended to detract from any representation made in
                  Section k), the Company has no liabilities or obligations of
                  any kind or nature, whether known or unknown or secured or
                  unsecured, whether absolute, accrued, contingent or
                  otherwise, and whether due or to become due, which either
                  individually or in the aggregate are material.

         h.       Accounts Receivable. The accounts receivable of the Company
                  and its Subsidiaries as set forth on the Most Recent Balance
                  Sheet or arising since the date thereof have arisen solely
                  out of bona fide sales and deliveries of goods, performance
                  of services, and other business transactions in the ordinary
                  course of business; and, to the Knowledge of Parent, are not
                  subject to valid defenses, set-offs or counterclaims.

         i.       Absence of Certain Changes. Except as set forth in Section i
                  of the Disclosure Schedule, since the Most Recent Balance
                  Sheet Date, to the Knowledge of Parent, (a) there has not
                  occurred any material adverse change in the assets,
                  liabilities, financial condition, or results of operations of
                  the Company and the Subsidiaries, taken as a whole, and (b)
                  neither the Company nor any Subsidiary has taken any of the
                  actions set forth in Section 5.c.

         j.       Customers and Suppliers. Set forth in Section j of the
                  Disclosure Schedule is a list of the top ten customers by
                  revenue of each of the Company, SHSB, Inc. and HI/Cost
                  Management Systems for 1999.

         k.       Taxes. For purposes of this Section k, all representations
                  and warranties with respect to (i) Sykes HealthPlan Service
                  Bureau, Inc. are limited to the period beginning on March 31,
                  1998 (which is the date such Subsidiary was acquired by the
                  Company) and ending on the Closing Date and (ii) OMS, Inc.
                  are limited to the period beginning from December 31, 1997
                  (which is the date such Subsidiary was acquired by the
                  Company) through the Closing Date. No representation or
                  warranty is made in this Section k or any other section of
                  this Agreement with respect to Taxes or Tax Returns of any
                  Subsidiary or any Tax Group of which any of them is or was a
                  member or with respect to any other matter covered by this
                  Section k, except as such Taxes, Tax Returns, or other
                  matters concern the dates set forth above. Subject to the
                  limitations in this section and except as set forth on
                  Section k of the Disclosure Schedule:

                  i.       The Company and each Subsidiary has duly and timely
                           filed or caused to be filed all federal, state,
                           local and foreign income, franchise, excise,
                           payroll, sales and use, property, withholding and
                           other tax returns, reports, estimates and
                           information and other statements or returns
                           (collectively, "Tax Returns") required to be filed
                           by or on behalf of the Company or any Subsidiary, as
                           the case may be, and the Company and each Subsidiary
                           and any affiliated,





                                      -9-
<PAGE>   10

                           consolidated, combined or unitary group of which any
                           of them is or was a member (a "Tax Group') have duly
                           and timely filed or caused to be filed all Tax
                           Returns required to be filed by or on behalf of the
                           Company or any Subsidiary as the case may be,
                           pursuant to any applicable federal, state, local or
                           foreign tax laws for all years and periods for which
                           such Tax Returns have become due, and (ii) all such
                           Tax Returns were correct in all material respects as
                           filed.

                  ii.      For purposes of this Agreement, "Tax" and "Taxes"
                           shall mean (i) any net income, alternative or add-on
                           minimum tax, gross income, gross receipts, sales,
                           use, ad valorem, value added, transfer, gains,
                           franchise, profits, license, withholding on amounts
                           paid or received, payroll, employment, excise,
                           severance, stamp, occupation, premium, property,
                           environmental or windfall profit taxes, custom
                           duties or other taxes, governmental fees or other
                           like assessments or charges of any kind whatsoever,
                           together with any interest or any penalty, addition
                           to tax or additional amount imposed by any
                           governmental authority responsible for the
                           imposition of any such taxes (domestic or foreign)
                           and (ii) liability of the Company or any Subsidiary
                           for the payment of any amounts of the type described
                           in (i) as a result of being a member of a Tax Group
                           for federal, state, local or foreign Tax purposes,
                           or being a party to any agreement or arrangement
                           whereby liability of the Company or any Subsidiary
                           for payments of such amounts was determined or taken
                           into account with reference to the liability of any
                           other person for any period prior to, or up to and
                           including, the Closing Date, and (iii) liability of
                           the Company or any Subsidiary with respect to the
                           payment of any amounts described in (i) as a result
                           of any express or implied obligation to indemnify
                           any other person.

                  iii.     The Company and each Subsidiary has paid all Taxes,
                           or where payment is not yet due, has established,
                           consistent with past practice, an adequate reserve
                           determined in accordance with GAAP on its books and
                           records for the payment of such Taxes with respect
                           to any taxable period (or portion thereof) ending on
                           or prior to the Closing Date.

                  iv.      Section k of the Disclosure Schedule indicates those
                           Tax Returns of the Company, any Subsidiary, or of
                           any Tax Group that either have been audited or are
                           currently the subject of an audit. There is no
                           dispute or claim (including any anticipated claim)
                           concerning any Taxes of the Company, any such
                           Subsidiary, or any such Tax Group either (i) claimed
                           or raised by any authority in writing or (ii) as to
                           which Parent has Knowledge.

                  v.       For all periods from September 1, 1998, up to and
                           including the Closing Date, the Company has been an
                           includible member of the "affiliated group" (within
                           the meaning of Section 1504 of the Code) of which
                           Parent is currently the parent (the "Parent
                           Affiliated Group"); for such periods the Company was
                           entitled to report its income on consolidated
                           federal income tax returns filed on behalf of the
                           Parent Affiliated Group and, for such periods, all
                           federal income tax returns required to be filed by
                           the Company have been (or will be) duly and timely
                           filed on behalf of the Company on a consolidated
                           basis. All other Tax Returns of the Company have
                           been filed on a separate company, non-combined,
                           non-consolidated and non-unitary basis. The Company
                           has no Tax liability from any "deferred intercompany
                           transaction" under Treasury Regulation Sections
                           1.1502-13 or 1.1502-14 or any other transaction
                           governed by a similar provision that will be
                           recognized as a result of the transactions
                           contemplated by this Agreement.






                                      -10-
<PAGE>   11

                  vi.      None of Parent, the Company or any of their
                           affiliates has (i) received or is the subject of an
                           application for a tax ruling or entered into a
                           legally binding agreement (such as a closing
                           agreement) with a taxing authority, which ruling or
                           agreement could have an effect on the Taxes of the
                           Company or any Subsidiary after the Closing Date, or
                           (ii) filed any election or caused any deemed
                           election under Section 338 of the Code for which the
                           applicable Tax liability has not been paid.

                  vii.     (i) No extensions of time have been granted to the
                           Company, any Subsidiary, or any Tax Group to file
                           any Tax Return required by applicable law to be
                           filed by any of them prior to or on the Closing
                           Date, which have expired, or will expire, on or
                           before the Closing Date without such Tax Return
                           having been filed, (ii) no deficiency or adjustment
                           for any Taxes of the Company, any Subsidiary, or any
                           Tax Group has been proposed, asserted or assessed in
                           writing, and no federal, state, local or foreign
                           audits or other administrative proceedings or court
                           proceedings are pending with regard to any such
                           Taxes of the Company, any Subsidiary, or any member
                           of a Tax Group, (iii) no waiver or consent extending
                           any statute of limitations for the assessment or
                           collection of any Taxes has been executed by or on
                           behalf of the Company or any Subsidiary, nor have
                           any requests for such waivers or consents been
                           proposed in writing, and (iv) no waiver or consent
                           extending any statute of limitations for the
                           assessment of collection of any income and franchise
                           Taxes of any member of a Tax Group has been executed
                           by any member of a Tax Group nor have any requests
                           for such waivers been proposed in writing.

                  viii.    None of the Company or any Subsidiary has ever been
                           a party to any tax-sharing or allocation agreements,
                           arrangements or understandings, whether written or
                           oral.

                  ix.      None of the Company or any Subsidiary is a party to
                           any agreement, contract or arrangement that would
                           result, by reason of the consummation of any of the
                           transactions contemplated herein, separately or in
                           the aggregate, in the payment of any "excess
                           parachute payments" by the Company within the
                           meaning of Section 280G of the Code.

                  x.       The Company and each Subsidiary has complied with
                           all applicable laws relating to the withholding of
                           Taxes (including withholding of Taxes pursuant to
                           Sections 1441 and 1442 of the Code) and has, within
                           the time and within the manner prescribed by law,
                           withheld and paid over to the proper taxing
                           authorities all amounts required to be withheld and
                           paid over under all applicable laws in connection
                           with amounts paid or owing to any employee,
                           independent contractor, creditor, stockholder or
                           other third party.

                  xi.      Notwithstanding anything herein to the contrary,
                           WCAS VIII, the Company, and each Subsidiary shall be
                           responsible for, and agree to indemnify Parent for,
                           any additional Taxes owed by Parent (including tax
                           owed by Parent due to this indemnification payment)
                           resulting from any transaction that is both not
                           contemplated by this Agreement and not in the
                           ordinary course of business occurring on the Closing
                           Date. WCAS VIII and Parent covenant and agree to
                           report any transaction that is both not contemplated
                           by this Agreement and not in the ordinary course of
                           business occurring on the Closing Date on the
                           Company's federal income tax return to the extent
                           permitted by Reg.ss.1.1502-76(b)(1)(B).




                                      -11-
<PAGE>   12

                  xii.     At Parent's request, WCAS VIII will use commercially
                           reasonable efforts to cause the Company and each
                           Subsidiary to make or join Parent in making any Tax
                           election if the making of such election does not
                           have an adverse effect on the Company and the
                           Subsidiaries for any post-acquisition Tax period.

         l.       Owned Real Property. Neither the Company nor any Subsidiary
                  owns any real property.

         m.       Real Property Leases. Section m of the Disclosure Schedule
                  lists all real property leased or subleased to or by the
                  Company or any Subsidiary. With respect to each lease and
                  sublease listed in Section m of the Disclosure Schedule, the
                  lease or sublease is a valid and, to the Knowledge of Parent,
                  subsisting agreement, without any material default of the
                  Company thereunder and, to the Knowledge of Parent, without
                  any material default thereunder of any other party thereto.
                  The possession by the Company of such property has not been
                  disturbed nor has any claim been asserted in writing against
                  the Company adverse to its rights in such leasehold
                  interests.

         n.       Title to Properties. The Company has good and valid title to
                  all of its properties and assets, including without
                  limitation those reflected as owned on the Most Recent
                  Balance Sheet (other than properties and assets disposed of
                  in the ordinary course of business since the date of such
                  Financial Statements), free and clear of any mortgages,
                  pledges, security interests, liens, charges and other
                  encumbrances, except for (i) capital leases which are
                  reflected in the Financial Statements, (ii) liens described
                  in Section n to the Disclosure Schedule, (iii) liens for
                  current taxes not yet due and payable, (iv) liens imposed by
                  law and incurred in the ordinary course of business for
                  obligations not past due to couriers, warehousemen, laborers,
                  materialmen and the like, (v) liens in respect of pledges or
                  deposits under workers' compensation laws or similar
                  legislation, and (vi) minor imperfections of title, none of
                  which are material in nature or amount and which do not
                  materially detract from the value or impair the use of the
                  property subject thereto or impair the operations or proposed
                  operations of the Company.

         o.       Adequacy of Assets. Except as set forth in Section o of the
                  Disclosure Schedule, the assets of the Company and each of
                  the Subsidiaries, and the facilities, assets and services to
                  which the Company and each of the Subsidiaries has a
                  contractual right to use include all rights, property,
                  assets, facilities and services necessary or appropriate for
                  the carrying on of the Company's business in the manner in
                  which it is currently being and has over the immediately
                  preceding 12 months been carried on, and neither the Company
                  nor any of the Subsidiaries depends in any respect upon the
                  use of assets owned by, or facilities or services provided
                  by, Parent or any of its affiliates.

         p.       Intellectual Property.

                  i.       Each of the Company and each Subsidiary owns or has
                           the valid and enforceable right to use all
                           Intellectual Property used in the operation of its
                           business as presently conducted, and the
                           consummation of the transactions contemplated hereby
                           will not alter or impair any such rights to use such
                           Intellectual Property. To the Knowledge of Parent,
                           no claims have been asserted against, or with
                           respect to the use by, the Company of its
                           Intellectual Property or otherwise for patent,
                           copyright or trademark infringement. To the
                           Knowledge of Parent, no other Person or entity is
                           infringing, violating or misappropriating any of the
                           Intellectual Property of the Company or any
                           Subsidiary. Section p of the Disclosure Schedule
                           lists each patent, patent application, copyright
                           registration, and trademark or service mark
                           registration or application therefor of the Company
                           or any Subsidiary.




                                      -12-
<PAGE>   13

                  ii.      To the Knowledge of Parent, none of the activities
                           or business presently conducted by the Company or a
                           Subsidiary infringes or violates, or constitutes a
                           misappropriation of, any Intellectual Property
                           rights of any Person or entity.

         q.       Contracts.

                  i.       Section q of the Disclosure Schedule lists the
                           following agreements to which the Company or any
                           Subsidiary is a party as of the date of this
                           Agreement:


                           (1)      any agreement for the lease of personal
                                    property from or to third parties providing
                                    for lease payments in excess of $100,000
                                    per annum;

                           (2)      any agreement for the purchase or sale of
                                    products or for the furnishing or receipt
                                    of services which requires the payment or
                                    receipt by the Company or a Subsidiary of
                                    more than the sum of $500,000 in the
                                    aggregate for any single contract;

                           (3)      any agreement under which it has created,
                                    incurred, assumed, or guaranteed
                                    indebtedness (including capitalized lease
                                    obligations) involving more than $500,000;

                           (4)      any agreement involving any officer,
                                    director or stockholder of the Company that
                                    is not cancelable by Company on notice of
                                    not longer than 30 days, and

                           (5)      any other agreement requiring the payment
                                    or receipt by the Company or a Subsidiary
                                    of more than $500,000 annually.

                  ii.      Except as disclosed on Section q of the Disclosure
                           Schedule, the agreements referred to on Section q of
                           the Disclosure Schedule are valid and subsisting
                           obligations of the Company and, to the Knowledge of
                           Parent, of the other parties thereto. The Company
                           has not been notified in writing of any claim that
                           any agreement referred to on such Schedule is not
                           valid and enforceable in accordance with its terms
                           for the periods stated therein, or that there is
                           under any such contract any existing default or
                           event of default or event which with notice or lapse
                           of time or both would constitute such a default.

         r.       Insurance. The Company (through the Parent) owns policies of
                  fire, liability, workers' compensation, and other forms of
                  insurance providing insurance coverage to or for the Company
                  for events or occurrences arising or taking place in the case
                  of occurrence type insurance, and for claims made and/or
                  suits commenced in the case of claims-made type insurance,
                  and, all premiums with respect thereto covering all periods
                  up to and including the date as of which this representation
                  is being made have been paid, and no notice of cancellation
                  or termination which has not been reinstated has been
                  received with respect to any such policy. All such policies
                  are in full force and effect and, to the Knowledge of Parent,
                  provide insurance in such amounts and against such risks as
                  is customary for companies engaged in similar businesses to
                  the Company to protect the employees, properties, assets,
                  businesses and operations of the Company.

         s.       Litigation. Except as set forth in Section s to the
                  Disclosure Schedule, there are no suits, actions,
                  proceedings, or claims (a "Legal Proceeding") pending or, to
                  the Knowledge of Parent, threatened, against the Company or
                  any of its Subsidiaries or its or any of their properties,
                  assets or business. Except as set forth in Section s to the






                                      -13-
<PAGE>   14

                  Disclosure Schedule, there is no judgment, order, writ,
                  injunction, decree, or award to which the Company or any of
                  its Subsidiaries is a party, or involving the assets or
                  business of the Company or any of its Subsidiaries, which is
                  unsatisfied or which requires continuing compliance therewith
                  by the Company or any of its Subsidiaries.

         t.       Affiliated Transactions. Except as set forth in Section t of
                  the Disclosure Schedule, no material contracts or agreements
                  are in effect as of the date hereof between the Company or
                  any Subsidiary, on the one hand, and Parent or its affiliates
                  or executive officers, on the other hand. Except as set forth
                  in Section t to the Disclosure Schedule, no material
                  arrangements or other benefits are provided by Parent to the
                  Company.

         u.       Labor Matters. Neither the Company nor any Subsidiary is a
                  party to or bound by any collective bargaining agreement, nor
                  has any of them experienced any strikes, grievances, claims
                  of unfair labor practices or other collective bargaining
                  dispute within the past two years, except as set forth in
                  Section s of the Disclosure Schedule. Parent does not have
                  Knowledge of any organizational effort made or threatened,
                  either currently or within the past two years, by or on
                  behalf of any labor union with respect to employees of the
                  Company or any Subsidiary.

         v.       Employee Benefits.

                  i.       Section vi of the Disclosure Schedule contains a
                           list of all Employee Benefit Plans maintained, or
                           contributed to, by the Company, or any Subsidiary.
                           Each Employee Benefit Plan has been administered in
                           all material respects in accordance with its terms,
                           and each of the Company and the Subsidiaries has in
                           all material respects met its obligations with
                           respect to such Employee Benefit Plan and has made
                           all required contributions thereto. The Company and
                           each Employee Benefit Plan are in compliance in all
                           material respects with the currently applicable
                           provisions of ERISA and the Code and the regulations
                           thereunder.

                  ii.      All the Employee Benefit Plans that are intended to
                           be qualified under Section 401(a) of the Code have
                           received determination letters from the Internal
                           Revenue Service to the effect that such Employee
                           Benefit Plans are qualified and the plans and the
                           trusts related thereto are exempt from federal
                           income taxes under Sections 401(a) and 501(a),
                           respectively, of the Code.

                  iii.     Neither the Company nor any Subsidiary has ever
                           maintained an Employee Benefit Plan subject to
                           Section 412 of the Code or Title IV of ERISA.

                  iv.      At no time has the Company or any Subsidiary been
                           obligated to contribute to any "multiemployer plan"
                           (as defined in Section 4001(a)(3) of ERISA).

                  v.       There are no unfunded obligations under any Employee
                           Benefit Plan providing benefits after termination of
                           employment to any employee of the Company or any
                           Subsidiary (or to any beneficiary of any such
                           employee), including but not limited to retiree
                           health coverage and deferred compensation, but
                           excluding continuation of health coverage required
                           to be continued under Section 4980B of the Code or
                           other applicable law and insurance conversion
                           privileges under state law.

                  vi.      Except as set forth in Section vvi of the Disclosure
                           Schedule, no act or omission has occurred and no
                           condition exists with respect to any Employee
                           Benefit Plan maintained by the Company or any
                           Subsidiary which would




                                      -14-
<PAGE>   15

                           subject the Company or any Subsidiary to any
                           material fine, penalty, tax or liability imposed
                           under ERISA or the Code.

                  vii.     Section vvii of the Disclosure Schedule discloses
                           each: (i) agreement with any stockholder, director,
                           executive officer or other key employee of the
                           Company or any Subsidiary (A) the benefits of which
                           are contingent, or the terms of which are materially
                           altered, upon the occurrence of a transaction
                           involving the Company or any Subsidiary of the
                           nature of any of the transactions contemplated by
                           this Agreement, or (B) providing severance benefits
                           or other benefits after the termination of
                           employment of such director, executive officer or
                           key employee; (ii) agreement, plan or arrangement
                           under which any Person may receive payments from the
                           Company or any Subsidiary that may be subject to the
                           tax imposed by Section 4999 of the Code or included
                           in the determination of such Person's "parachute
                           payment" under Section 280G of the Code, and (iii)
                           agreement or plan binding the Company or any
                           Subsidiary, including without limitation any stock
                           option plan, stock appreciation right plan,
                           restricted stock plan, stock purchase plan,
                           severance benefit plan or Employee Benefit Plan, any
                           of the benefits of which will be increased, or the
                           vesting of the benefits of which will be
                           accelerated, by the occurrence of any of the
                           transactions contemplated by this Agreement or the
                           value of any of the benefits of which will be
                           calculated on the basis of any of the transactions
                           contemplated by this Agreement.

         w.       Environmental Matters. Except as disclosed in Section w of
                  the Disclosure Schedule, (i) to the Knowledge of Parent, each
                  of the Company and each Subsidiary, in all material respects,
                  has complied and is in compliance with all applicable
                  Environmental Laws; and (ii) there is no pending or, to the
                  Knowledge of Parent, threatened, civil or criminal
                  litigation, written notice of violation, administrative
                  proceeding, or investigation by any Governmental Entity or
                  Person, relating to or otherwise arising under any
                  Environmental Law involving the Company or any Subsidiary.

         x.       Legal Compliance. Except as set forth in Sections s and vi of
                  the Disclosure Schedule, to the Knowledge of Parent, each of
                  the Company and each Subsidiary is in compliance with all
                  applicable laws currently in effect of any federal, state or
                  local government or any Governmental Entity, except where the
                  failure to comply therewith would not reasonably be expected
                  to have a Company Material Adverse Effect.

         y.       Permits. The Company and each Subsidiary has obtained all
                  Permits (as defined below) necessary for the conduct of its
                  business as currently conducted, except for any Permit that
                  the failure of which to obtain would not reasonably be
                  expected to have a Company Material Adverse Effect. The
                  Permits are in full force and effect. The Company and each
                  Subsidiary is in material compliance with each permit,
                  license, franchise or authorization from any Governmental
                  Entity used in its business or operations as presently
                  conducted and material to the business or operations of the
                  Company and the Subsidiaries, taken as a whole (collectively,
                  the "Permits"). Except as set forth in Section y of the
                  Disclosure Schedule, no Permit will be revoked, terminated
                  prior to its normal expiration date or not renewed solely as a
                  result of the consummation of the Merger except, in any case,
                  for any violation, default, revocation, termination or renewal
                  that would not reasonably be expected to have a Company
                  Material Adverse Effect and except for filings with
                  Governmental Entities that are required to be made after the
                  Closing as a result of any of the transactions contemplated by
                  this Agreement with respect to third party-administrator
                  licenses, utilization review licenses, and other similar
                  licenses held by the Company or any Subsidiary.




                                      -15-
<PAGE>   16

         z.       Brokers' Fees. None of the Company or any of the Subsidiaries
                  has any liability or obligation to pay any fees or
                  commissions to any broker, finder, or agent with respect to
                  the transactions contemplated by this Agreement.

         aa.      Disclosure. No representation or warranty by Parent contained
                  in this Agreement and the Disclosure Schedule contains or
                  will contain any untrue statement of a material fact, or
                  omits or will omit to state a material fact necessary, in
                  light of the circumstances under which it was or will be
                  made, to make the statements herein or therein not
                  misleading.

3.       REPRESENTATIONS AND WARRANTIES REGARDING PARENT

         Parent makes the representations and warranties set forth below to
WCAS VIII and NewCo, each of which is true and correct on the date hereof and
shall be true and correct on the Closing Date:

         a.       Ownership of Shares. Parent is the holder of record and owns
                  beneficially 10,000,000 shares of Company Common Stock, free
                  and clear of any liens, pledges, claims, or encumbrances.

         b.       Organization. Parent is a corporation validly existing and in
                  good standing under the laws of the State of Florida.

         c.       Authorization of Transaction. Parent has all requisite
                  corporate power and authority to execute and deliver this
                  Agreement and to perform its obligations hereunder. The
                  execution and delivery by Parent of this Agreement and the
                  consummation by Parent of the transactions contemplated
                  hereby have been duly and validly authorized by all necessary
                  corporate action on the part of Parent. This Agreement has
                  been be duly and validly executed and delivered by Parent and
                  constitutes a valid and binding obligation of Parent,
                  enforceable against it in accordance with its terms, except
                  as the validity, enforceability and binding effect may be
                  limited by bankruptcy insolvency, reorganization, moratorium,
                  or other laws affecting creditors' rights generally and by
                  general equitable principles.

         d.       Noncontravention. Subject to compliance with the applicable
                  requirements of the Hart-Scott-Rodino Act, the filing of the
                  Articles of Merger as required by the Florida BCA, and the
                  filing of the Certificate of Merger as required by the DGCL
                  and except as set forth in Section d of the Disclosure
                  Schedule, neither the execution and delivery by Parent of
                  this Agreement, nor the consummation by Parent of the
                  transactions contemplated hereby, will (a) conflict with or
                  violate any provision of the Articles of Incorporation or
                  Bylaws of Parent, (b) require, on the part of Parent, any
                  filing with, or any permit, authorization, consent, waiver or
                  approval of, any Governmental Entity, (c) conflict with,
                  result in a breach of, constitute a default under, result in
                  the acceleration of obligations under, or create in any party
                  the right to terminate any contract or instrument to which
                  the Parent is bound or to which its assets are subject, or
                  (d) violate any order, writ, injunction, or decree applicable
                  to Parent or its properties or assets, or, to the Knowledge
                  of Parent, any statute, rule or regulation applicable to
                  Parent or its properties or assets.

         e.       Brokers and Finders. Except as set forth in Section e of the
                  Disclosure Schedule, the Parent does not have any liability
                  or obligation to pay any fees or commissions to any broker,
                  finder, or agent with respect to the transactions
                  contemplated by this Agreement.






                                      -16-


<PAGE>   17

4.       REPRESENTATIONS AND WARRANTIES OF WCAS VIII

         WCAS VIII makes the representations and warranties set forth below to
the Parent and the Company, each of which is true and correct on the date hereof
and shall be true and correct on the Closing Date:

         a.       Organization. WCAS VIII is a limited partnership validly
                  existing and in good standing under the laws of the State of
                  Delaware.

         b.       Authorization of Transaction. WCAS VIII has all requisite
                  power and authority to execute and deliver this Agreement and
                  to perform its obligations hereunder. The execution and
                  delivery by WCAS VIII of this Agreement and the consummation
                  by WCAS VIII of the transactions contemplated hereby have been
                  duly and validly authorized by all necessary action on the
                  part of WCAS VIII. This Agreement has been duly and validly
                  executed and delivered by WCAS VIII and constitutes a valid
                  and binding obligation of WCAS VIII, enforceable against it in
                  accordance with its terms, except as the validity,
                  enforceability and binding effect may be limited by bankruptcy
                  insolvency, reorganization, moratorium, or other laws
                  affecting creditors' rights generally and by general equitable
                  principles.

         c.       Noncontravention. Subject to compliance with applicable
                  requirements of the Hart-Scott-Rodino Act, the filing of the
                  Articles of Merger as required by the Florida BCA, and the
                  filing of the Certificate of Merger as required by the DGCL,
                  neither the execution and delivery of this Agreement by WCAS
                  VIII, nor the consummation by WCAS VIII of the transactions
                  contemplated hereby, will (a) conflict with or violate any
                  provision of the governing documents of WCAS VIII, (b) require
                  on the part of WCAS VIII any filing with, or permit,
                  authorization, consent or approval of, any Governmental
                  Entity, (c) conflict with, result in a breach of, constitute a
                  default under, result in the acceleration of obligations
                  under, or create in any party the right to terminate any
                  contract or instrument to which WCAS VIII is bound or to which
                  its assets are subject, or (d) violate any order, writ,
                  injunction, or decree applicable to WCAS VIII or its
                  properties or assets, or, to the knowledge of WCAS VIII, any
                  statute, rule or regulation applicable to WCAS VIII or its
                  properties or assets.

         d.       Broker's Fees. WCAS VIII does not have any liability or
                  obligation to pay any fees or commissions to any broker,
                  finder, or agent with respect to the transactions contemplated
                  by this Agreement.

         e.       Disclosure. No representation or warranty by WCAS VIII
                  contained in this Agreement contains any untrue statement of a
                  material fact, or omits or will omit to state a material fact
                  necessary, in light of the circumstances under which it was or
                  will be made, to make the statements herein or therein not
                  misleading.

5.       COVENANTS

         a.       Closing Efforts. Each of the Parties shall use its reasonable
                  best efforts ("Reasonable Best Efforts"), to take all actions
                  and to do all things necessary, proper or advisable to
                  consummate the transactions contemplated by this Agreement; it
                  being understood that nothing herein shall require any Party
                  to waive any rights it may have under 6 of this Agreement.




                                      -17-
<PAGE>   18

         b.       Governmental Consents.

                  i.       Each of the Parties shall promptly but in any event
                           within two business days after the date hereof file
                           any Notification and Report forms and related
                           material that it may be required to file with the
                           Federal Trade Commission and the Antitrust Division
                           of the United States Department of Justice under the
                           Hart-Scott-Rodino Act, shall use its Reasonable Best
                           Efforts to obtain an early termination of the
                           applicable waiting period, and shall make any further
                           filings or information submissions pursuant thereto
                           that may be necessary, proper or advisable.

                  ii.      Other Consents. The Company and its Subsidiaries
                           shall use their Reasonable Best Efforts to obtain
                           prior to Closing all waivers, permits, consents,
                           approvals or other authorizations necessary for the
                           consummation of the transactions contemplated hereby.

         c.       Operation of Business Pending the Closing. From the date
                  hereof until the Closing, except as contemplated by this
                  Agreement or otherwise approved by WCAS VIII, the Company
                  shall not take any of the following actions:

                  i.       No Changes. The Company will not make or institute
                           any material changes in its methods of purchase,
                           sale, accounting, or operation, except insofar as may
                           be required by a generally applicable change in
                           GAAP;.

                  ii.      Maintain Organization. The Company will not take any
                           action that will adversely affect in any material
                           respect the existence, rights, and franchises of the
                           Company or the Company's present relationships with
                           its suppliers and customers.

                  iii.     No Breach. The Company shall not take any action or
                           fail to take any action with the Knowledge that such
                           action or failure to take action would result in a
                           breach of any representation, warranty, or covenant
                           made by the Company or the Parent herein.

                  iv.      No Contracts Outside of the Ordinary Course of
                           Business. No contract or commitment will be entered
                           into, and no purchase of raw materials or supplies
                           and no sale of goods will be made, by or on behalf of
                           the Company, except contracts, commitments,
                           purchases, or sales which are in the ordinary course
                           of business.

                  v.       No Corporate Changes. The Company shall not amend its
                           Articles of Incorporation or bylaws, except as
                           contemplated by this Agreement.

                  vi.      Maintenance of Insurance. The Company shall not
                           terminate or substantially alter its insurance in
                           effect as of the date hereof.

                  vii.     No Transfer of Shares. The Company shall refuse to
                           accept any Certificates for Shares to be transferred
                           or otherwise to allow such transfers to occur upon
                           its books.

                  viii.    Other Events. Except as contemplated by this
                           Agreement, the Company will not (i) issue any stock,
                           bonds or other corporate securities, (ii) borrow any
                           material amount or incur any material liabilities
                           (absolute or contingent), except current liabilities
                           incurred, and liabilities under contracts entered
                           into,




                                      -18-
<PAGE>   19

                           in the ordinary course of business, (iii) discharge
                           or satisfy any material lien or pay any obligation or
                           liability (absolute or contingent) other than current
                           liabilities shown on its balance sheet as of March
                           31, 2000 referred to in Section 2.f hereof and
                           current liabilities incurred since that date in the
                           ordinary course of business, (iv) declare or make any
                           payment or distribution to stockholders or purchase
                           or redeem any shares of its capital stock or other
                           securities, (v) mortgage, pledge or subject to lien
                           any of its material assets, tangible or intangible,
                           (vi) sell, assign or transfer any of its material
                           tangible assets, except in the ordinary course of
                           business, (vii) acquire any material tangible assets
                           or properties, except in the ordinary course of
                           business, (viii) cancel or compromise any material
                           debts or claims, except in the ordinary course of
                           business, (ix) sell, assign or transfer any material
                           rights to intellectual property, or permit any
                           license, permit, or other form of authorization
                           relating to intellectual property to lapse, (x) make
                           any material changes in officer compensation, except
                           in the ordinary course of business and consistent
                           with past practice or (xi) enter into any material
                           transaction except in the ordinary course of
                           business.

         d.       Access to Information. The Company shall (and shall cause each
                  Subsidiary to) permit representatives of WCAS VIII to have
                  reasonable access (during normal business hours, with at least
                  48 hours prior notice from WCAS VIII, and in a manner so as
                  not to interfere with the normal business operations of the
                  Company and the Subsidiaries) to all premises, properties,
                  financial and accounting records, contracts, customer records,
                  and other records and documents of or pertaining to the
                  Company and each Subsidiary.

         e.       Noncompetition. Parent and the Company agree to extend until
                  the third anniversary of the Closing Date (the "Noncompetition
                  Term") the restrictions in Section 6.1 of the Shareholder
                  Agreement dated December 18, 1997 among Parent, the Company,
                  and HealthPlan Services Corporation, as amended by the
                  Termination Agreement dated September 11, 1998, with respect
                  to the ability of the Company to compete with Parent and the
                  ability of Parent to compete with the Company (the
                  "Noncompetition Restrictions"). Upon expiration of the
                  Noncompetition Term, the Noncompetition Restrictions will
                  expire. In addition, the geographic scope of the
                  Noncompetition Restrictions is hereby amended to North
                  America.

         f.       Certain Tax Information and Tax Returns.

                  i.       After the Closing Date, WCAS VIII and Parent (i)
                           shall provide, or shall cause to be provided, to and
                           by each other and each other's respective
                           subsidiaries, affiliates, officers, employees and
                           representatives, such assistance as may reasonably be
                           requested by any of them in connection with the
                           preparation of any Tax Return, the conduct of any
                           audit or defense of any litigation or other
                           proceeding with respect to any Tax liability of the
                           Company and the Subsidiaries for any period prior to
                           or including the Closing Date and (ii) shall retain,
                           or shall cause to be retained, for the appropriate
                           period, any records or information that may be
                           relevant to any such return or audit. The assistance
                           provided for in this Section fi shall include
                           providing, or causing to be provided, such
                           information as might reasonably be expected to be of
                           use in connection with any such return, audit,
                           litigation or proceeding, including, without
                           limitation, records, returns, schedules, documents,
                           work papers, opinions, letters, memoranda or other
                           relevant materials relating thereto. All such
                           materials and information shall be held in confidence
                           by the recipient thereof and shall not be disclosed
                           by the recipient in any manner whatsoever and shall
                           not be used by the recipient other than in connection
                           with such




                                      -19-

<PAGE>   20

                           return, audit or litigation without the written
                           consent of the supplier of the information, except as
                           required by law. The party requesting the assistance
                           provided for in this Section fi shall reimburse the
                           party whose assistance is requested for reasonable
                           out-of-pocket costs (including compensation of
                           employees who provide such assistance outside of
                           their regular working hours) incurred by it in
                           providing such assistance and shall bear all costs or
                           expenses incurred in connection with the provision of
                           such assistance by any outside representatives or
                           consultants (other than such out-of-pocket or other
                           costs or expenses subject to any indemnification
                           hereunder). The term "audit" as used in this Section
                           fi shall include any inquiry, examination or other
                           conduct of any taxing authority or any judicial or
                           administrative proceedings.

                  ii.      WCAS VIII and Parent shall promptly inform each other
                           of, keep each other regularly apprised of the
                           progress with respect to, and notify each other not
                           later than ten business days prior to the settlement
                           or final determination of, any audit relating to the
                           income, gains, losses, deduction or credits of the
                           Company and the Subsidiaries as reported on or
                           resulting from any Tax Return relating to any period
                           ending prior to or including the Closing Date.

                  iii.     Parent shall prepare and timely file (or cause to be
                           prepared and timely filed), for all taxable periods
                           ending on or before the Closing Date, all federal,
                           state, local and foreign Tax Returns (including
                           consolidated, combined and unitary tax returns)
                           required to be filed after the Closing Date with
                           respect to which the Company and the Subsidiaries and
                           Parent shall be responsible for (and shall pay) all
                           Taxes shown to be due thereon. WCAS VIII and Parent
                           shall jointly prepare (and WCAS VIII shall file (or
                           cause to be filed) on a timely basis) all separate
                           Tax Returns of the Company and the Subsidiaries for
                           any taxable period beginning before and ending after
                           the Closing Date; and Parent shall be responsible for
                           (and shall pay) the Taxes shown to be due thereon to
                           the extent attributable to the portion of such
                           taxable period ending on and including the Closing
                           Date (determined on the basis of a closing of the
                           Company's books as of the close of business on the
                           Closing Date) and the Company shall be responsible
                           for the balance of the Taxes due thereon. All Tax
                           Returns of the Company and the Subsidiaries (or which
                           include the results of operations of the Company and
                           the Subsidiaries) required to be filed after the
                           Closing Date with respect to any period ending before
                           or including the Closing Date shall be prepared in a
                           manner consistent with the Tax Returns filed prior to
                           the Closing Date.

         g.       Tax Sharing Agreements. Any existing Tax sharing agreements,
                  arrangements or understandings (whether written or oral)
                  relating to the Company or any Subsidiary shall be terminated
                  as of the Closing Date, and no amount shall be owned under any
                  such agreement, arrangement or understanding after the Closing
                  Date.

         h.       Removal of the Company from Credit Agreements. Parent shall
                  use its reasonable best efforts to obtain the release of the
                  Company (i) as a party to, and a guarantor under, the Amended
                  and Restated Credit Agreement dated May 2, 2000 with respect
                  to a $150 million credit facility of Parent from Bank of
                  America, N.A. and certain other lenders, and (ii) from the
                  Guaranty Agreement dated February 28, 2000 in favor of Bank of
                  America, N.A., which relates to the Credit Agreement dated as
                  of February 17, 1998, as amended, with respect to a $15
                  million bilateral credit facility of Parent from Bank of
                  America, N.A.




                                      -20-
<PAGE>   21

6.       CONDITIONS TO CONSUMMATION OF THE MERGER

         a.       Conditions to Obligations of WCAS VIII and NewCo. The
                  obligation of WCAS VIII and NewCo to consummate the Merger is
                  subject to the satisfaction (or waiver by WCAS VIII and NewCo)
                  of the following conditions:

                  i.       a materially adverse change or effect to the assets,
                           business, liabilities, financial condition,
                           prospects, or results of operations of the Company
                           and the Subsidiaries, taken as a whole, shall not
                           have occurred since the Most Recent Balance Sheet
                           Date;

                  ii.      the Company and the Subsidiaries shall have obtained
                           all of the waivers, permits, consents, approvals or
                           other required authorization to complete the
                           transactions contemplated by this Agreement, except
                           where the failure to obtain such waiver, permit,
                           consent, approval, or other authorization would not
                           reasonably be expected to have a Company Material
                           Adverse Effect;

                  iii.     the representations and warranties of Parent set
                           forth in 2 and 3 shall be true and correct in all
                           material respects at and as of the Closing Date as if
                           made on the Closing Date, except for changes
                           contemplated or permitted by this Agreement;

                  iv.      each of the Company and Parent shall have performed
                           or complied with their respective agreements and
                           covenants required to be performed or complied with
                           under this Agreement as of or prior to the Closing
                           Date;

                  v.       no Legal Proceeding shall be pending or threatened
                           wherein an unfavorable judgment, order, decree,
                           stipulation or injunction would prevent consummation
                           of any of the transactions contemplated by this
                           Agreement.

                  vi.      the Company and Parent shall have delivered to WCAS
                           VIII a certificate (the "Company Certificate") to the
                           effect that each of the conditions specified in
                           clauses (a) through (e) of this Section a is
                           satisfied in all respects;

                  vii.     all applicable waiting periods (and any extensions
                           thereof) under the Hart-Scott-Rodino Act shall have
                           expired or otherwise been terminated;

                  viii.    WCAS VIII shall have received from counsel to Parent
                           an opinion with respect to the matters set forth in
                           Exhibit B attached hereto, addressed to WCAS VIII and
                           dated as of the Closing Date;

                  ix.      certain directors identified in Section aix of the
                           Disclosure Schedule shall have tendered their
                           resignations to be effective as of the Closing Date;

                  x.       Parent shall have entered into an Investor Rights
                           Agreement in the form attached as Exhibit D with the
                           Surviving Corporation and WCAS VIII;

                  xi.      All Options shall have been exercised or cancelled;
                           and

                  xii.     the Company shall have been released (i) as a party
                           to, and a guarantor under, the Amended and Restated
                           Credit Agreement dated May 2, 2000 with respect to a
                           $150 million credit facility of Parent from Bank of
                           America, N.A. and




                                      -21-
<PAGE>   22

                           certain other lenders, and (ii) from the Guaranty
                           Agreement dated February 28, 2000 in favor of Bank of
                           America, N.A., which relates to the Credit Agreement
                           dated as of February 17, 1998, as amended, with
                           respect to a $15 million bilateral credit facility of
                           Parent from Bank of America, N.A.

         b.       Conditions to Obligations of the Company and Parent. The
                  obligation of the Company and Parent to consummate the Merger
                  is subject to the satisfaction (or waiver by the Company) of
                  the following g conditions:

                  i.       the representations and warranties of WCAS VIII set
                           forth in 4 shall be true and correct at and as of the
                           Closing Date as if made on the Closing Date, except
                           for changes contemplated or permitted by this
                           Agreement,;

                  ii.      WCAS VIII and NewCo shall have performed or complied
                           with in all material respects its agreements and
                           covenants required to be performed or complied with
                           under this Agreement as of or prior to the Closing
                           Date;

                  iii.     no Legal Proceeding shall be pending or threatened
                           wherein an unfavorable judgment, order, decree,
                           stipulation or injunction would prevent consummation
                           of any of the transactions contemplated by this
                           Agreement.

                  iv.      WCAS VIII shall have delivered to the Company a
                           certificate (the "WCAS VIII Certificate") to the
                           effect that each of the conditions specified in
                           clauses (a) through (c) of this Section b is
                           satisfied in all respects;

                  v.       all applicable waiting periods (and any extensions
                           thereof) under the Hart-Scott-Rodino Act shall have
                           expired or otherwise been terminated;

                  vi.      Parent shall have received from counsel to WCAS VIII
                           an opinion with respect to the matters set forth in
                           Exhibit C attached hereto, addressed to Parent and
                           dated as of the Closing Date; and

                  vii.     The Company and WCAS VIII shall have entered into an
                           Investor Rights Agreement in the form attached as
                           Exhibit D with Parent.

7.       TERMINATION

         a.       Termination of Agreement. The Parties may terminate this
                  Agreement prior to the Closing Date, as provided below:

                  i.       the Parties may terminate this Agreement by mutual
                           written consent;

                  ii.      Parent or WCAS VIII may terminate this Agreement if
                           an injunction has been issued that would prevent
                           consummation of any of the transactions contemplated
                           by this Agreement;

                  iii.     WCAS VIII may terminate this Agreement by giving
                           written notice to the Company and Parent in the event
                           the Company or Parent is in breach of any
                           representation, warranty, or covenant contained in
                           this Agreement, and such breach, individually or in
                           combination with any other such breach:




                                      -22-
<PAGE>   23

                           (1)      would cause the conditions set forth in
                                    clauses (a), (c), or (d) of Section 6.a not
                                    to be satisfied; and

                           (2)      is not cured within 10 business days
                                    following delivery by WCAS VIII to the
                                    Company and Parent of written notice of such
                                    breach if such representation, warranty, or
                                    covenant is capable of being cured.

                  iv.      the Company and Parent may terminate this Agreement
                           by giving written notice to WCAS VIII in the event
                           WCAS VIII is in breach of any representation,
                           warranty or covenant contained in this Agreement, and
                           such breach, individually or in combination with any
                           other such breach:

                           (1)      would cause the conditions set forth in
                                    clauses (a) or (b) of Section 6.b not to be
                                    satisfied; and

                           (2)      is not cured within 10 business days
                                    following delivery by the Company or Parent
                                    to WCAS VIII of written notice of such
                                    breach if such representation, warranty, or
                                    covenant is capable of being cured.

                  v.       WCAS VIII may terminate this Agreement by giving
                           written notice to the Company and Parent if the
                           Closing shall not have occurred on or before July 31,
                           2000 by reason of the failure of any condition
                           precedent under Section 6.a hereof (unless the
                           failure results primarily from a breach by WCAS VIII
                           of any representation, warranty or covenant contained
                           in this Agreement); provided, however, that in the
                           event that the condition precedent set forth in
                           Section 6.a.vii shall not have been satisfied on July
                           31, 2000 the date after which such party may
                           terminate this agreement shall be extended to the
                           earlier of (A) the expiration of the applicable
                           waiting period under the Hart-Scott-Rodino Act or
                           earlier termination and (B) September 30, 2000;

                  vi.      the Company and Parent may terminate this Agreement
                           by giving written notice to WCAS VIII if the Closing
                           shall not have occurred on or before July 31, 2000 by
                           reason of the failure of any condition precedent
                           under Section 6.b hereof (unless the failure results
                           primarily from a breach by the Company or Parent of
                           any representation, warranty or covenant contained in
                           this Agreement); provided, however, that in the event
                           that the condition precedent set forth in Section
                           6.b.v shall not have been satisfied on July 31, 2000
                           the date after which such party may terminate this
                           agreement shall be extended to the earlier of (A) the
                           expiration of the applicable waiting period under the
                           Hart-Scott-Rodino Act or earlier termination and (B)
                           September 30, 2000.

         b.       Effect of Termination. Except as provided below, if any Party
                  terminates this Agreement pursuant to Section a, all
                  obligations of the Parties hereunder shall terminate without
                  any liability of any Party to any other Party (except for any
                  liability of any Party for breaches of any representation,
                  warranty, covenant or agreement contained in this Agreement,
                  which shall survive the termination of this Agreement). The
                  Confidentiality Agreement shall survive the termination of
                  this Agreement.




                                      -23-
<PAGE>   24

8.       INDEMNIFICATION

         a.       Indemnification and Related Matters.

                  i.       Indemnification by Parent for Breach. Parent shall
                           indemnify and hold harmless the Investors (and after
                           the Closing Date, the Company and the Subsidiaries)
                           and their officers, directors, employees,
                           stockholders, agents, and representatives
                           (collectively, the "WCAS Indemnified Parties"), from
                           and against any and all Damages suffered or incurred
                           by any of them resulting from, arising out of, or
                           based on:

                           (1)      any breach of any representation or warranty
                                    made by Parent in this Agreement (other than
                                    a breach of any representation or warranty
                                    contained in Section 2.k);

                           (2)      the breach of any covenant of Parent (or the
                                    Company or a Subsidiary before the Closing)
                                    contained in this Agreement; or

                           (3)      the Fair Labor Standards Act audit
                                    referenced in item (k) of Section 2.19 of
                                    the Disclosure Schedule.

                  ii.      Limitation on Liability of Parent.

                           (1)      No claim for Damages shall be made under
                                    Section ai unless and until the aggregate of
                                    all claims for Damages under Section ai
                                    exceeds $500,000 in the aggregate (the
                                    "Threshold Amount"); provided, however, that
                                    the Threshold Amount shall not apply to any
                                    Damages described in Section 8.1(a)(iii)
                                    above. To the extent that claims for
                                    Damages, individually or in the aggregate,
                                    exceed the Threshold Amount, the WCAS
                                    Indemnified Parties shall be reimbursed by
                                    Parent for the amount of Damages that are in
                                    excess of the Threshold Amount (subject to
                                    Section aii(2) below), but not the Threshold
                                    Amount.

                           (2)      The WCAS Indemnified Parties shall be
                                    reimbursed for Damages under Section ai for
                                    the full amount of all such Damages (subject
                                    to Section aii) up to $20,000,000, and shall
                                    have no claim for Damages in excess of
                                    $20,000,000.

                  iii.     Survival of Representations and Warranties of Parent.

                           (1)      The representations and warranties of Parent
                                    in this Agreement shall survive the Closing
                                    until the first anniversary of the Closing;
                                    provided, however, that the representations
                                    and warranties contained in Sections 2.k and
                                    3.a shall survive until the expiration of
                                    the applicable statute of limitations.

                           (2)      Any claim for breach of representations and
                                    warranties brought prior to the expiration
                                    of the periods set forth in subparagraph
                                    aiii(1) shall be deemed timely made whether
                                    or not such claim is resolved prior to the
                                    expiration of the applicable period.

                  iv.      Indemnification by WCAS VIII for Breach. WCAS VIII
                           shall indemnify and hold harmless Parent and the
                           Company, their respective officers, directors,
                           employees, stockholders, agents, and representatives,
                           and the holders of Shares (collectively, the "Seller
                           Indemnified Parties") from and against any




                                      -24-
<PAGE>   25

                           and all Damages suffered or incurred by any of them
                           resulting from, arising out of, or based on:

                           (1)      any breach of any representation or warranty
                                    made by WCAS VIII in this Agreement; or

                           (2)      the breach of any covenant of WCAS VIII (or
                                    the Company or a Subsidiary after the
                                    Closing) contained in this Agreement.

                  v.       Limitation on Liability of WCAS VIII.

                           (1)      No claim for Damages shall be made under
                                    Section aiv unless and until the aggregate
                                    of all claims for Damages under this
                                    subparagraph exceeds the Threshold Amount.
                                    To the extent that claims for Damages,
                                    individually or in the aggregate, exceed the
                                    Threshold Amount, WCAS VIII shall reimburse
                                    the Seller Indemnified Parties for the
                                    amount of Damages that are in excess of the
                                    Threshold Amount (subject to subparagraph
                                    av(2) below), but not the Threshold Amount;

                           (2)      Seller Indemnified Parties shall be
                                    reimbursed for Damages under Section aiv for
                                    the full amount of all such Damages (subject
                                    to subparagraph av(1)), up to $10,000,000,
                                    and shall have no claim for Damages in
                                    excess of $20,000,000.

                  vi.      Survival of Representations and Warranties of WCAS
                           VIII.

                           (1)      The representations and warranties of WCAS
                                    VIII in this Agreement shall survive the
                                    Closing until the first anniversary of the
                                    Closing.

                           (2)      Any claim for breach of representations and
                                    warranties brought prior to the expiration
                                    of the periods set forth in subparagraph
                                    avi(1) and shall be deemed timely made
                                    whether or not such claim is resolved prior
                                    to the expiration of the applicable period.

         b.       Tax Indemnity of Parent.

                  i.       Parent shall indemnify and hold harmless the WCAS
                           Indemnified Parties from and against:

                           (1)      a breach of any representation or warranty
                                    contained in Section 2.k of this Agreement;

                           (2)      without duplication of amounts payable under
                                    Sections a or bi(1), any and all Taxes
                                    asserted against or incurred or sustained by
                                    the WCAS Indemnified Parties for any Tax
                                    period (or portion thereof) ending on or
                                    before the Closing Date (as limited by the
                                    time periods set forth in Section 2.11 with
                                    respect to certain Subsidiaries) ; and

                           (3)      all reasonable fees and expenses (including
                                    all reasonable legal, accounting, and other
                                    professional fees and expenses) incurred by
                                    the WCAS Indemnified Parties in connection
                                    with any Taxes with respect to which the
                                    WCAS Indemnified Parties are entitled to
                                    indemnification under this Section b.




                                      -25-
<PAGE>   26

                  ii.      For purposes of Section b, any interest, penalty or
                           additional charge included in Taxes shall be deemed
                           to be a Tax for the period in which the item on which
                           the interest, penalty or additional charge is based,
                           and not a Tax for the periods during which the item
                           accrues.

                  iii.     None of the WCAS Indemnified Parties shall pay any
                           Tax for which he, she, or it is entitled to
                           indemnification under this Section b without
                           obtaining Parent's prior written consent, which
                           consent shall not be unreasonably withheld, delayed,
                           or conditioned. Parent shall have the right to
                           participate in any claim, suit, action, litigation or
                           proceeding which could reasonably be expected to give
                           rise to a claim for indemnification under this
                           Section b.

                  iv.      Any Taxes subject to indemnification under this
                           Section 8.2 shall not be subject to the provisions of
                           Section 8.1.

         c.       Indemnification Procedure. The obligations and liabilities of
                  any party to indemnify any other under this 8 with respect to
                  any action, proceeding, or claim relating to third parties
                  (collectively, "Claims") shall be subject to the following
                  terms and conditions:

                  i.       Notice and Defense. The party or parties to be
                           indemnified (whether one or more, the "Indemnified
                           Party") will give the party from whom indemnification
                           is sought (the "Indemnifying Party") prompt written
                           notice of any such Claim, and the Indemnifying Party
                           will undertake the defense thereof by representatives
                           chosen by it. Failure to give such notice shall not
                           affect the Indemnifying Party's duty or obligations
                           under this 8, except to the extent the Indemnifying
                           Party is materially prejudiced thereby. So long as
                           the Indemnifying Party is defending any such Claim
                           actively and in good faith, the Indemnified Party
                           shall not settle such Claim. The Indemnified Party
                           shall make available to the Indemnifying Party or its
                           representatives all records and other materials
                           required by them and in the possession or under the
                           control of the Indemnified Party, for the use of the
                           Indemnifying Party and its representatives in
                           defending any such Claim, and shall in other respects
                           give reasonable cooperation in such defense.

                  ii.      Failure to Defend. If the Indemnifying Party, within
                           a reasonable time after notice of any such Claim,
                           fails to defend such Claim actively and in good
                           faith, the Indemnified Party will (upon further
                           notice) have the right to undertake the defense,
                           compromise or settlement of such Claim or consent to
                           the entry of a judgment with respect to such Claim,
                           on behalf of and for the account and risk of the
                           Indemnifying Party, and the Indemnifying Party shall
                           thereafter have no right to challenge the Indemnified
                           Party's defense, compromise, settlement or consent to
                           judgment therein.

                  iii.     Indemnified Party's Rights. Anything in this Section
                           c to the contrary notwithstanding, (i) if there is a
                           reasonable probability that a Claim may materially
                           and adversely affect the Indemnified Party other than
                           as a result of money damages or other money payments,
                           the Indemnified Party shall have the right to defend,
                           compromise or settle such Claim, and (ii) the
                           Indemnifying Party shall not, without the written
                           consent of the Indemnified Party, settle or
                           compromise any Claim or consent to the entry of any
                           judgment which does not include as an unconditional
                           term thereof the giving by the claimant or the
                           plaintiff to the Indemnified Party of a release from
                           all Liability in respect of such Claim.




                                      -26-
<PAGE>   27

         d.       Payment. The Indemnifying Party shall promptly pay the
                  Indemnified Party any amount due under this 8, which payment
                  may be accomplished in whole or in part, at the option of the
                  Indemnified Party, by the Indemnified Party setting off any
                  amount owed to the Indemnifying Party by the Indemnified
                  Party. To the extent set-off is made by an Indemnified Party
                  in satisfaction or partial satisfaction of an indemnity
                  obligation under this 8 that is disputed by the Indemnifying
                  Party, upon a subsequent determination by final judgment not
                  subject to appeal that all or a portion of such indemnity
                  obligation was not owed to the Indemnified Party, the
                  Indemnified Party shall pay the Indemnifying Party the amount
                  which was set off and not owed. Upon judgment, determination,
                  settlement or compromise of any third party Claim, the
                  Indemnifying Party shall pay promptly on behalf of the
                  Indemnified Party, or to the Indemnified Party in
                  reimbursement of any amount theretofore required to be paid by
                  it, the amount so determined by judgment, determination,
                  settlement or compromise and all other Claims of the
                  Indemnified Party with respect thereto, unless in the case of
                  a judgment an appeal is made from the judgment. If the
                  Indemnifying Party desires to appeal from an adverse judgment,
                  then the Indemnifying Party shall post and pay the cost of the
                  security or bond to stay execution of the judgment pending
                  appeal. Upon the payment in full by the Indemnifying Party of
                  such amounts, the Indemnifying Party shall succeed to the
                  rights of such Indemnified Party, to the extent not waived in
                  settlement, against the third party who made such third party
                  Claim.

         e.       Tax Effect.

                  i.       The indemnification obligation of an Indemnifying
                           Party shall be adjusted so as to give effect to any
                           net reduction in federal, state, local or foreign
                           income or franchise tax liability actually realized
                           at any time by the Indemnified Party in connection
                           with the incurrence by the Indemnified Party of any
                           liabilities or losses with respect to which
                           indemnification is sought hereunder. The payment of
                           any Claims by the Indemnifying Party to the
                           Indemnified Party hereunder is intended to be treated
                           as an adjustment to the Merger Consideration; if,
                           notwithstanding such intention, such payment gives
                           rise to taxable income, such payment shall be grossed
                           up to include the federal, state, local or foreign
                           income or franchise tax liability which the
                           Indemnified Party will incur upon receipt of payment
                           in respect of such payment assuming that the
                           Indemnified Party was subject to tax at the highest
                           applicable rates. With respect to any Claims for
                           which the Indemnified Party (but for the operation of
                           this sentence) is entitled to indemnification
                           hereunder, there shall be an appropriate reduction
                           (taking into account the time value of money at the
                           Internal Revenue Service's corporate underpayment
                           rate) in any tax liabilities arising by reason of (i)
                           any reduction or disallowance of deductions from
                           taxable income in one taxable year, to the extent
                           such reduction or disallowance would result in a
                           corresponding increase in allowable deductions from
                           income in another taxable year, (ii) the shifting of
                           items of income from one taxable year to another, or
                           (iii) the capitalization of amounts which were
                           expensed, but only if such capitalized amounts are
                           subject to amortization or depreciation or recovery
                           in costs of goods sold, inventory or materials. No
                           such reduction in tax liabilities with respect to
                           which the Indemnified Party would otherwise be
                           entitled to indemnification shall occur if the
                           corresponding tax benefit only serves to give rise to
                           or increase an unutilized net operating loss, capital
                           loss or credit carryover.




                                      -27-
<PAGE>   28

9.       DEFINITIONS

         a.       Defined Terms. For purposes of this Agreement, each of the
                  following defined terms is defined in the Section of this
                  Agreement indicated below.

<TABLE>
<CAPTION>

         Defined Term                                                       Section
         ------------                                                       -------
         <S>                                                                <C>
         affiliated group                                                   2.k.v
         Agreement                                                          Introduction
         Articles of Merger                                                 1.a
         Certificate of Merger                                              1.a
         Certificates                                                       1.c
         Claims                                                             8.c
         Closing                                                            1.b
         Closing Date                                                       1.b
         Company                                                            Introduction
         Company Certificate                                                6.a.vi
         Company Common Stock                                               1.f.i
         DGCL                                                               1.a
         deferred intercompany transaction                                  2.k.v
         Disclosure Schedule                                                2
         excess parachute payments                                          2.k.x
         Financial Statements                                               2.f
         Florida BCA                                                        1.a
         Governmental Entity                                                2.d
         Hart-Scott-Rodino Act                                              2.d
         Indemnified Party                                                  c.i
         Indemnifying Party                                                 c.i
         Investors                                                          Recitals
         Legal Proceeding                                                   2.s
         Merger                                                             Recitals
         Most Recent Balance Sheet                                          2.f
         Most Recent Balance Sheet Date                                     2.f
         multiemployer plan                                                 2.v.iv
         Options                                                            1.k
         Option Consideration Per Share                                     1.k
         parachute payment                                                  2.v.v
         Parent                                                             Introduction
         Parent Affiliated Group                                            2.k.v
         Parties                                                            Introduction
         Permits                                                            2.y
         Reasonable Best Efforts                                            5.a
         Surviving Corporation                                              Recitals
         Surviving Corporation Common Stock                                 1.f
         Seller Indemnified Parties                                         8.b
         Subsidiaries                                                       2.e.i
         Subsidiary                                                         2.e.i
         Surviving Corporation                                              Introduction, 1.a
         Surviving Corporation Common Stock                                 Introduction
         Tax                                                                2.k.ii
         Tax Group                                                          2.k.i
         Tax Returns                                                        2.k.i
         Taxes                                                              2.k.ii
         Threshold Amount                                                   a.ii(1)
         WCAS VIII                                                          Introduction
         WCAS VIII Certificate                                              6.b.iv
         WCAS Indemnified Parties                                           c.i
</TABLE>




                                      -28-
<PAGE>   29

         b.       Certain Supplemental Defined Terms.

         "Acquisition Proposal" means any proposal with respect to a merger,
consolidation, share exchange or similar transaction involving the Company or
any Subsidiary of the Company, or any purchase of all or any significant portion
of the assets of the Company or any Subsidiary of the Company, or any equity
interest in the Company or any Subsidiary of the Company, other than the
transactions contemplated hereby.

         "Affiliate" means a Person that directly or indirectly, through one or
more intermediaries, controls, is controlled by, or is under common control
with, another Person.

         "Capital Lease Payment" means $688,000.

         "Confidentiality Agreement" means Confidentiality Agreement between
WCAS VIII and Parent."

         "Code" means the Internal Revenue Code of 1986, as amended.

         "Company Material Adverse Effect" means any materially adverse change
or effect to the assets, liabilities, financial condition, or results of
operations of the Company and the Subsidiaries, taken as a whole.

         "Damages" means, with respect to any right to indemnity, (i) all debts,
liabilities and obligations; (ii) all losses, damages, judgments, awards,
settlements, costs and expenses (including, without limitation, interest
(including prejudgment interest in any litigated matter), penalties, court costs
and reasonable attorneys and accountants fees and expenses); and (iii) all
demands, claims, suits, actions, costs of investigation, causes of action,
proceedings and assessments, whether or not ultimately determined to be valid.

         "Employee Benefit Plan" means any "employee pension benefit plan" (as
defined in Section 3(2) of ERISA), any "employee welfare benefit plan" (as
defined in Section 3(l) of ERISA), and any other written or oral plan, agreement
or arrangement involving direct or indirect compensation, including without
limitation insurance coverage, severance benefits, disability benefits, deferred
compensation, bonuses, stock options, stock purchase, phantom stock, stock
appreciation or other forms of incentive compensation or post-retirement
compensation maintained or contributed by the Company or any Subsidiary for its
current or former employees or directors and any of their beneficiaries or
dependents.

         "Environmental Law" means any federal, state or local law, statute,
rule or regulation or the common law relating to the environment, including
without limitation any statute, regulation, administrative decision or order
pertaining to (i) treatment, storage, disposal, generation and transportation of
industrial, toxic or hazardous materials or substances or solid or hazardous
waste, (ii) the release or threatened release into the environment of
industrial, toxic or hazardous materials or substances, or solid or hazardous
waste, including without limitation emissions, discharges, injections, spills,
escapes or dumping of pollutants, contaminants or chemicals; and (iii)
manufacturing, processing, using, distributing, treating, storing, disposing,
transporting or handling of materials declared under any law as pollutants,
contaminants, toxic or hazardous materials or substances or oil or petroleum
products or solid or hazardous waste.

         "ERISA" means the Employee Retirement Income Security Act of 1974, as
amended.

         "Fully Diluted Outstanding Shares" means 10,860,100 shares of Common
Stock.

         "GAAP" means U.S. generally accepted accounting principles.




                                      -29-
<PAGE>   30

         "Intellectual Property" means all (i) patents and patent applications,
(ii) copyrights and registrations thereof, (iii) computer software, data and
documentation, (iv) trade secrets and confidential business information, whether
patentable or unpatentable and whether or not reduced to practice, (v)
trademarks, service marks, trade names and applications and registrations
therefor and (vi) other proprietary rights relating to any of the foregoing.

         "Intercompany Debt Payment" means the payment by the Company to Parent
immediately prior to the Effective Time of the Merger of $47,426,000 (which is
the estimated amount as of June 28, 2000), as adjusted to reflect interest
adjustments, any additional draws by the Company from Parent, and any repayments
by the Company to Parent.

         "Knowledge" or any similar expression, as it applies to Parent, means
the actual knowledge of David E. Garner, John D. Gannett, Jr., Christine L.
Beckler, and David Haick, after inquiry from appropriate personnel of the
Company.

         "Person" means an individual, corporation, partnership, joint venture,
association, trust, unincorporated organization or, as applicable, any other
entity.

10.      MISCELLANEOUS

         a.       Press Releases and Announcements. No Party shall issue any
                  press release or public announcement relating to the subject
                  matter of this Agreement without the prior written approval of
                  the other Parties; provided, however that any Party may make
                  any public disclosure it believes in good faith is required by
                  applicable law or stock market regulation (in which case the
                  disclosing Party shall use reasonable efforts to consult with
                  the other Parties and provide them with a copy of the proposed
                  disclosure prior to making the disclosure).

         b.       No Third Party Beneficiaries. This Agreement shall not confer
                  any rights or remedies upon any Person other than the Parties
                  and their respective successors and permitted assigns;
                  provided however that (a) the provisions in 1 concerning
                  payment of the Merger Consideration are intended for the
                  benefit of the stockholders of the Company and (b) the
                  provisions in Section 8.a concerning indemnification are
                  intended for the benefit of the individuals specified therein
                  and their successors and assigns.

         c.       Entire Agreement. This Agreement (including the documents
                  referred to herein) constitutes the entire agreement among the
                  Parties and supersedes any prior understandings, agreements or
                  representations by or among the Parties, written or oral, with
                  respect to the subject matter hereof, other than the
                  Confidentiality Agreement, which shall remain in effect in
                  accordance with its terms.

         d.       Succession and Assignment. This Agreement shall be binding
                  upon and inure to the benefit of the Parties named herein and
                  their respective successors and permitted assigns. No Party
                  may assign either this Agreement or any of its rights,
                  interests or obligations hereunder without the prior written
                  approval of the other Parties, except that if WCAS IX is
                  formed and funded by the Closing Date, WCAS VIII and the
                  Investors may assign all or part of their rights and
                  obligations under this Agreement to WCAS IX and certain other
                  investors related to WCAS IX, respectively, in which case WCAS
                  IX and such other investors will execute an addendum to this
                  Agreement and become Parties.




                                      -30-
<PAGE>   31

         e.       Counterparts. This Agreement may be executed in counterparts,
                  each of which shall be deemed an original and all of which,
                  together, shall constitute the same instrument. Copies of
                  executed counterparts transmitted by telecopy or other
                  electronic transmission service shall be considered original
                  executed counterparts for purposes of this Agreement, provided
                  receipt of copies of such counterparts is confirmed.

         f.       Headings. The section headings contained in this Agreement are
                  inserted for convenience only and shall not affect in any way
                  the meaning or interpretation of this Agreement.

         g.       Notices. All notices, requests, demands, claims, and other
                  communications hereunder shall be in writing. Any notice,
                  request, demand, claim or other communication hereunder shall
                  be deemed duly delivered five business days after it is sent
                  by registered or certified mail, return receipt requested,
                  postage prepaid, or one business day after it is sent via a
                  reputable nationwide overnight courier service, in each case
                  to the intended recipient as set forth below:

         If to the Company:

         SHPS, Inc.
         11405 Bluegrass Parkway
         Louisville, Kentucky 40299
         Attn: David E. Garner
         Telecopy: (502) 263-5680

         If to Parent:

         Sykes Enterprises, Incorporated
         100 North Tampa Street, Suite 3900
         Tampa, FL 33602
         Attn: Scott J. Bendert
         Telecopy: (813) 233-6185

         Copy to:

         Foley & Lardner
         100 North Tampa Street, Suite 2700
         Tampa, FL 33602
         Attn: Martin A. Traber, Esq.
         Telecopy: (813) 221-4210

         If to WCAS VIII:

         Welsh, Carson, Anderson & Stowe VIII, L.P.
         320 Park Avenue, Suite 2500
         New York, NY  10022
         Attn: D. Scott Mackesy

         Copy to:

         Reboul, MacMurray, Hewitt, Maynard & Krisol
         45 Rockefeller Plaza
         New York, NY  10111
         Attn:  Othon A. Prounis




                                      -31-
<PAGE>   32

         and

Any Party may give any notice, request, demand, claim or other communication
hereunder using any other means (including personal delivery, expedited courier,
messenger service, telecopy, ordinary mail or electronic mail), but no such
notice, request, demand, claim or other communication shall be deemed to have
been duly given unless and until it actually is received by the party for whom
it is intended. Any Party may change the address to which notices, requests,
demands, claims, and other communications hereunder are to be delivered by
giving the other Parties notice in the manner herein set forth.

         h.       Governing Law and Venue. The validity, construction,
                  enforcement, and interpretation of this Agreement and any
                  matters arising out of or with respect to this Agreement are
                  governed by the laws of the State of Delaware and the federal
                  laws of the United States of America, excluding the laws of
                  those jurisdictions pertaining to resolution of conflicts with
                  laws of other jurisdictions. With respect to any action
                  concerning this Agreement that is initiated by the Parent,
                  each party to this Agreement (a) consents to the personal
                  jurisdiction of the state and federal courts having
                  jurisdiction in Hillsborough County, Florida, (b) stipulates
                  that the proper, exclusive, and convenient venue for any legal
                  proceeding arising out of this Agreement is Hillsborough
                  County, Florida, for state court proceedings, and the Middle
                  District of Florida, Tampa Division, for federal district
                  court proceedings, and (c) waives any defense, whether
                  asserted by a motion or pleading, that Hillsborough County,
                  Florida, or the Middle District of Florida, Tampa Division, is
                  an improper or inconvenient venue. With respect to any action
                  concerning this Agreement that is initiated by WCAS VIII, each
                  party to this Agreement (a) consents to the personal
                  jurisdiction of the Delaware Court of Chancery and the federal
                  court for the District of Delaware, (b) stipulates that the
                  proper, exclusive, and convenient venue for any legal
                  proceeding arising out of this Agreement is the Delaware Court
                  of Chancery, for state court proceedings, and federal court
                  for the District of Delaware, for federal court proceedings,
                  and (c) waives any defense, whether asserted by a motion or
                  pleading, that the Delaware Court of Chancery or Delaware
                  federal court is an improper or inconvenient venue.

         i.       Amendments and Waivers. The Parties may mutually amend any
                  provision of this Agreement at any time prior to the Effective
                  Time of the Merger. No amendment of any provision of this
                  Agreement shall be valid unless the same shall be in writing
                  and signed by all of the Parties. No waiver of any right or
                  remedy hereunder shall be valid unless the same shall be in
                  writing and signed by the Party giving such waiver.

         j.       Severability. Any term or provision of this Agreement that is
                  invalid or unenforceable in any situation in any jurisdiction
                  shall not affect the validity or enforceability of the
                  remaining terms and provisions hereof or the validity or
                  enforceability of the offending term or provision in any other
                  situation or in any other jurisdiction. If the final judgment
                  of a court of competent jurisdiction declares that any term or
                  provision hereof is invalid or unenforceable, the Parties
                  agree that the court making the determination of invalidity or
                  unenforceability shall have the power to limit the term or
                  provision, to delete specific words or phrases, or to replace
                  any invalid or unenforceable term or provision with a term or
                  provision that is valid and enforceable and that comes closest
                  to expressing the intention of the invalid or unenforceable
                  term or provision, and this Agreement shall be enforceable as
                  so modified.




         [The remainder of this page is intentionally left blank.]




                                      -32-
<PAGE>   33

         IN WITNESS WHEREOF, the Parties have executed this Agreement as of the
date first above written.


                                SHPS, INC.


                                By:
                                   ---------------------------------------------
                                Name:
                                     -------------------------------------------
                                Title:
                                      ------------------------------------------


                                SYKES ENTERPRISES, INCORPORATED


                                By:
                                   ---------------------------------------------
                                Name:
                                     -------------------------------------------
                                Title:
                                      ------------------------------------------


                                WELSH, CARSON, ANDERSON & STOWE VIII, L.P.
                                By WCAS VIII Associates, L.L.C., General Partner


                                By:
                                   ---------------------------------------------
                                Name:
                                     -------------------------------------------
                                Title:
                                      ------------------------------------------


                                WCAS CAPITAL PARTNERS III, L.P.
                                By WCAS CP III Associates, L.L.C.,
                                General Partner


                                By:
                                   ---------------------------------------------
                                Name:
                                     -------------------------------------------
                                Title:
                                      ------------------------------------------


                                WCAS HEALTHCARE PARTNERS, L.P.
                                By WCAS HC Partners, General Partner


                                By:
                                   ---------------------------------------------
                                Name:
                                     -------------------------------------------
                                Title:
                                      ------------------------------------------


                                John Almeida
                                Bruce K. Anderson
                                Russell L. Carson
                                John Clark
                                Anthony J. de Nicola
                                Eric J. Lee




                                      -33-
<PAGE>   34

                                D. Scott Mackesy
                                Thomas E. McInerney
                                Robert A. Minicucci
                                Andrew M. Paul
                                Paul B. Queally
                                Rudolph E. Rupert
                                Lawrence B. Sorrel
                                Sanjay Swani
                                Sean Traynor
                                Patrick J. Welsh


                                By: /s/
                                ------------------------------------------------
                                Jonathan M. Rather,
                                Individually and as Attorney-In-Fact


EXHIBITS

Exhibit A - Articles of Incorporation of NewCo
Exhibit B - Form of Opinion to be delivered to WCAS VIII
Exhibit C - Form of Opinion to be delivered to Parent
Exhibit D - Investor Rights Agreement






















                                      -34-




© 2022 IncJournal is not affiliated with or endorsed by the U.S. Securities and Exchange Commission