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PRESS RELEASE
[LOGO]
TeleTech Holdings, Inc Contacts: CLAIRE MALEDON
1700 Lincoln Street Media Relations
Denver, CO 80203 (720) 947-6182
[email protected]
KIRSTEN HAMLING
Investor Relations
(303) 894-7379
[email protected]
TELETECH ACQUIRES LARGEST PRIVATELY HELD
CUSTOMER MANAGEMENT COMPANY IN SPAIN
ACQUISITION EXPANDS TELETECH'S INTERNATIONAL PRESENCE AND
COMPANY GAINS STRATEGIC FOOTHOLD IN EUROPE
DENVER, SEPTEMBER 5, 2000 - TeleTech Holdings, Inc (NASDAQ: TTEC), one of
the fastest-growing global providers of customer management and B2B
infrastructure services, today announced the acquisition of Contact Center
Holding, SA (CCH). Contact Center Holding is one of Spain's largest privately
held customer management companies founded in 1989 by its former Chairman Albert
Olle. The acquisition strengthens TeleTech's global reach, while capturing
market share in rapidly growing European countries such as Spain. The
acquisition also solidifies TeleTech's strategy to be a dominant player in both
English- and Spanish-speaking areas of the world.
TeleTech purchased CCH for stock, valued at approximately $100 million. The
shareholders of Contact Center Holding have received 3.264 million common shares
of TeleTech common stock. The acquisition is expected to be accretive to
TeleTech in 2000 and 2001 and will be accounted for under the pooling of
interests method.
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2 2 2 TELETECH ACQUIRES CRM COMPANY IN SPAIN
Contact Center Holding is the parent company of Difusio Telemarketing Grup
SA (DTG), Spain's largest independent CRM company, whose shareholders, prior to
the purchase by TeleTech, were Albert Olle and the 3i Group, p.l.c, a leading
European venture capital company. Difusio Telemarketing Group services vertical
markets complementary to TeleTech's focus, such as telecommunications and
financial services.
"We are committed to being one of the leading providers in Europe and this
deal solidly positions us for rapid growth in the region," said Scott Thompson,
chief executive officer and president of TeleTech. "Difusio Telemarketing Grup
is a well- respected player in the Spanish market place with an impressive
management team. The acquisition reinforces TeleTech's commitment to profitable
growth and our objective of expanding within the European market to better serve
our Global 1000 clients."
TeleTech has been focused on building out its market leadership in
English-speaking and more recently Spanish-speaking areas of the world.
According to Thompson, TeleTech's strategy to be a dominant player in these
areas is now being realized, especially with the acquisition of CCH, TeleTech's
strong presence in Latin America and its recent offering of Spanish customer
care services to companies in North America.
"TeleTech is a very strategic partner for us and will help DTG offer or
expand CRM services in Latin America where TeleTech currently has several large
operational centers," said Olle, president, general manager and member of the
board of Contact Center Holding. "The deal will also enable DTG to extend our
reach globally as well as offer greater technical capabilities to our existing
customers."
Difusio Telemarketing Grup has a solid list of clients that includes some
of the largest telecommunications and wireless companies and banks in Spain,
such as Amena, Retevision, BT, La Caixa, BSCH, ING Bank, and the Public
Administration such as the Spanish IRS.
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3 3 3 TELETECH ACQUIRES CRM COMPANY IN SPAIN
The company currently has over 3,000 employees and operates seven customer
interaction centers through out Spain, located in Barcelona, Madrid, Valencia,
Zaragoza and Seville. TeleTech will retain the current management of CCH, along
with Olle who has signed an employment contract to continue in his role with the
company.
INVESTOR CONFERENCE CALL
Management of TeleTech will hold a conference call to discuss today's
announcement at 9 a.m. EDT. Investors can access the call by dialing
719-457-2633. A replay of the conference call will be available by dialing
719-457-0820 (code: 417038), starting at approximately noon EST and will play
for seven days. The replay will also be available for 90 days via TeleTech's web
site at www.teletech.com.
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated,
eCommerce-enabling customer relationship management solutions (eCRM) for global
organizations predominantly in the telecommunications, financial services,
technology, government and transportation industries. TeleTech operates 15,300
Internet-enabled customer interaction center workstations and employs more than
19,300 people in nine countries. TeleTech's eCRM capabilities, including B2B
electronic channel management and database management, help companies inform,
acquire, service, grow and retain their customers throughout the entire
relationship lifecycle. Its innovative customer interaction platform, CyberCare,
integrates the full spectrum of voice and Internet communications, including
custom e-mail response, "chat" and extensive Web co-browsing capabilities.
Through 35 customer interaction centers in the Americas, Europe and Asia,
TeleTech couples high-velocity e-infrastructure service deployment with premier
quality e-customer relationship management to assure our clients unparalleled
success in acquiring, retaining and growing customer relationships. Information
regarding TeleTech Holdings can be found on the Worldwide Web at
http://www.teletech.com.
FORWARD LOOKING STATEMENTS
Statements not based on historical fact are forward-looking statements that
involve substantial risks and uncertainties. Under the provisions of the Private
Securities Litigation Reform Act of 1995, TeleTech cautions investors that
actual results may differ materially from those expressed or implied due to
various risks and uncertainties. Such factors include, without limitation,
difficulties and unforeseen costs may arise in the integration of CCH's business
and operations; compatibility and integration difficulties may occur between the
operating systems, software or hardware of TeleTech and CCH; and TeleTech's
ability to penetrate new markets, including but not limited to TeleTech's
ability to penetrate the European market and to continue expansion into the
world's Spanish speaking markets may be adversely affected by market demand and
by competition from new and existing entrants into the CRM market. TeleTech's
future results may
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4 4 4 TELETECH ACQUIRES CRM COMPANY IN SPAIN
also be impacted by the other risk factors listed in its Annual Report on Form
10-K and in other SEC filings. TeleTech undertakes no obligation to update its
forward looking statements after the date of this release.
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