GENERAL ATLANTIC PARTNERS LLC
SC 13G, 2000-02-14
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                                  UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION

                             Washington, D.C. 20549

                                  SCHEDULE 13G

                    Under the Securities Exchange Act of 1934

                                Tickets.com, Inc.
                                -----------------
                                (Name of Issuer)

                     Common Stock, par value $.001 per share
                     ---------------------------------------
                         (Title of Class of Securities)

                                    88633M101
                                    ---------
                                 (CUSIP Number)

*The remainder of this cover page shall be filled out for a reporting person's
initial filing on this form with respect to the subject class of securities, and
for any subsequent amendment containing information which would alter
disclosures provided in a prior cover page.

The information required on the reminder of this cover page shall not be deemed
to be "filed" for the purpose of Section 18 of the Securities Exchange Act of
1934 ("Act") or otherwise subject to the liabilities of that section of the Act
but shall be subject to all other provisions of the Act (however, see the
Notes).
<PAGE>

                                                              Page 2 of 11 pages


CUSIP NO. 88633M101                   13G
- --------------------------------------------------------------------------------

1.    Name of Reporting Person                    General Atlantic Partners, LLC
      S.S. or I.R.S. Identifica-
      tion No. of Above Person
- --------------------------------------------------------------------------------

2.    Check the Appropriate Box                                  (a) [X]
      if a Member of a Group                                     (b) [_]

- --------------------------------------------------------------------------------

3.    S.E.C. Use Only

- --------------------------------------------------------------------------------

4.    Citizenship or Place of Organization                       Delaware

- --------------------------------------------------------------------------------

Number of Shares         (5) Sole Voting Power                   0
Beneficially             (6) Shared Voting Power                 8,565,395
Owned by Each            (7) Sole Dispositive Power              0
Reporting Person         (8) Shared Dispositive Power            8,565,395

- --------------------------------------------------------------------------------

9.    Aggregate Amount Beneficially Owned by Each Reporting Person

            8,565,395

- --------------------------------------------------------------------------------

10.   Check if the Aggregate Amount in Row (9) Excludes Certain
      Shares                                                     [_]

- --------------------------------------------------------------------------------

11.   Percent of Class Represented by Amount in Row 9            14.8%

- --------------------------------------------------------------------------------

12.   Type of Reporting Person                                   00

- --------------------------------------------------------------------------------

<PAGE>

                                                              Page 3 of 11 pages


CUSIP NO. 88633M101                   13G
- --------------------------------------------------------------------------------

1.    Name of Reporting Person                General Atlantic Partners 46, L.P.
      S.S. or I.R.S. Identifica-
      tion No. of Above Person
- --------------------------------------------------------------------------------

2.    Check the Appropriate Box                                  (a) [X]
      if a Member of a Group                                     (b) [_]

- --------------------------------------------------------------------------------

3.    S.E.C. Use Only

- --------------------------------------------------------------------------------

4.    Citizenship or Place of Organization                       Delaware

- --------------------------------------------------------------------------------

Number of Shares         (5) Sole Voting Power                   0
Beneficially             (6) Shared Voting Power                 8,565,395
Owned by Each            (7) Sole Dispositive Power              0
Reporting Person         (8) Shared Dispositive Power            8,565,395

- --------------------------------------------------------------------------------

9.    Aggregate Amount Beneficially Owned by Each Reporting Person

            8,565,395

- --------------------------------------------------------------------------------

10.   Check if the Aggregate Amount in Row (9) Excludes Certain
      Shares                                                     [_]

- --------------------------------------------------------------------------------

11.   Percent of Class Represented by Amount in Row 9            14.8%

- --------------------------------------------------------------------------------

12.   Type of Reporting Person                                   PN

- --------------------------------------------------------------------------------

<PAGE>

                                                              Page 4 of 11 pages


CUSIP NO. 88633M101                   13G
- --------------------------------------------------------------------------------

1.    Name of Reporting Person                  GAP Coinvestment Partners, L.P.
      S.S. or I.R.S. Identifica-
      tion No. of Above Person
- --------------------------------------------------------------------------------

2.    Check the Appropriate Box                                  (a) [X]
      if a Member of a Group                                     (b) [_]

- --------------------------------------------------------------------------------

3.    S.E.C. Use Only

- --------------------------------------------------------------------------------

4.    Citizenship or Place of Organization                       New York

- --------------------------------------------------------------------------------

Number of Shares         (5) Sole Voting Power                   0
Beneficially             (6) Shared Voting Power                 8,565,395
Owned by Each            (7) Sole Dispositive Power              0
Reporting Person         (8) Shared Dispositive Power            8,565,395

- --------------------------------------------------------------------------------

9.    Aggregate Amount Beneficially Owned by Each Reporting Person

            8,565,395

- --------------------------------------------------------------------------------

10.   Check if the Aggregate Amount in Row (9) Excludes Certain
      Shares                                                     [_]

- --------------------------------------------------------------------------------

11.   Percent of Class Represented by Amount in Row 9            14.8%

- --------------------------------------------------------------------------------

12.   Type of Reporting Person                                   PN

- --------------------------------------------------------------------------------

<PAGE>

                                                              Page 5 of 11 pages


CUSIP NO. 88633M101                   13G
- --------------------------------------------------------------------------------

1.    Name of Reporting Person                General Atlantic Partners 54, L.P.
      S.S. or I.R.S. Identifica-
      tion No. of Above Person
- --------------------------------------------------------------------------------

2.    Check the Appropriate Box                                  (a) [X]
      if a Member of a Group                                     (b) [_]

- --------------------------------------------------------------------------------

3.    S.E.C. Use Only

- --------------------------------------------------------------------------------

4.    Citizenship or Place of Organization                       Delaware

- --------------------------------------------------------------------------------

Number of Shares         (5) Sole Voting Power                   0
Beneficially             (6) Shared Voting Power                 8,565,395
Owned by Each            (7) Sole Dispositive Power              0
Reporting Person         (8) Shared Dispositive Power            8,565,395

- --------------------------------------------------------------------------------

9.    Aggregate Amount Beneficially Owned by Each Reporting Person

            8,565,395

- --------------------------------------------------------------------------------

10.   Check if the Aggregate Amount in Row (9) Excludes Certain
      Shares                                                     [_]

- --------------------------------------------------------------------------------

11.   Percent of Class Represented by Amount in Row 9            14.8%

- --------------------------------------------------------------------------------

12.   Type of Reporting Person                                   PN

- --------------------------------------------------------------------------------

<PAGE>

                                                              Page 6 of 11 pages


CUSIP NO. 88633M101                   13G
- --------------------------------------------------------------------------------

1.    Name of Reporting Person                GAP Coinvestment Partners II, L.P.
      S.S. or I.R.S. Identifica-
      tion No. of Above Person
- --------------------------------------------------------------------------------

2.    Check the Appropriate Box                                  (a) [X]
      if a Member of a Group                                     (b) [_]

- --------------------------------------------------------------------------------

3.    S.E.C. Use Only

- --------------------------------------------------------------------------------

4.    Citizenship or Place of Organization                       Delaware

- --------------------------------------------------------------------------------

Number of Shares         (5) Sole Voting Power                   0
Beneficially             (6) Shared Voting Power                 8,565,395
Owned by Each            (7) Sole Dispositive Power              0
Reporting Person         (8) Shared Dispositive Power            8,565,395

- --------------------------------------------------------------------------------

9.    Aggregate Amount Beneficially Owned by Each Reporting Person

            8,565,395

- --------------------------------------------------------------------------------

10.   Check if the Aggregate Amount in Row (9) Excludes Certain
      Shares                                                     [_]

- --------------------------------------------------------------------------------

11.   Percent of Class Represented by Amount in Row 9            14.8%

- --------------------------------------------------------------------------------

12.   Type of Reporting Person                                   PN

- --------------------------------------------------------------------------------

<PAGE>

                                                              Page 7 of 11 pages

CUSIP No. 88633M101

          This Schedule 13G is filed by the undersigned with respect to the
shares of common stock, par value $.001 per share (the "Common Stock"), of
Tickets.com, Inc. (the "Company").


Item 1.      (a)   Name of Issuer

             Tickets.com, Inc.

             (b)   Address of Issuer's Principal Executive Offices

             4675 MacArthur Court, Suite 1400
             Newport Beach, CA 92626

Item 2.      (a)   Names of Persons Filing

             General Atlantic Partners, LLC ("GAP")
             General Atlantic Partners 46, L.P. ("GAP 46")
             GAP Coinvestment Partners, L.P. ("GAPCO")
             General Atlantic Partners 54, L.P. ("GAP 54")
             GAP Coinvestment Partners II, L.P. ("GAPCO II" and, together with
             GAP, GAP 46, GAPCO and GAP 54, the "Reporting Persons")

             (b)   Address of Principal Business Office

             c/o General Atlantic Service Corporation
             3 Pickwick Plaza
             Greenwich, CT 06830

             (c)   Citizenship

             GAP -- Delaware
             GAP 46 -- Delaware
             GAPCO -- New York
             GAP 54 -- Delaware
             GAPCO II -- Delaware

             (d)   Title of Class of Securities

             Common Stock, par value $.001 per share (the "Shares")

             (e)   CUSIP Number

             88633M101

Item 3.      This statement is not filed pursuant to either Rule 13d-1(b) or
             13d-2(b).

<PAGE>

                                                              Page 8 of 11 pages

CUSIP No. 88633M101


Item 4.   As of December 31, 1999, each of GAP, GAP 46, GAPCO, GAP 54
          and GAPCO II owned of record no Shares, 4,203,871 Shares,
          875,494 Shares, 2,883,955 Shares and 602,075 Shares, respectively,
          or 0.0%, 7.3%, 1.5%, 5.4% and 1.0%, respectively, of the issued
          and outstanding Shares.  The general partner of GAP 46 and GAP 54
          is GAP.  The managing members of GAP are Steven A. Denning,
          Peter L. Bloom, David C. Hodgson, William O. Grabe, William E.
          Ford, Clifton S. Robbins and Franchon M. Smithson (collectively, the
          "GAP Managing Members").  The GAP Managing Members are the
          general partners of GAPCO and GAPCO II.  By virtue of the fact that
          the GAP Managing Members are also the general partners authorized and
          empowered to vote and dispose of the securities held by GAPCO and
          GAPCO II, the Reporting Persons may be deemed to share voting power
          and the power to direct the disposition of the Shares which each of
          them owns of record.  Accordingly, as of December 31, 1999, each of
          the Reporting Persons may be deemed to own beneficially an aggregate
          of 8,565,395 Shares or 14.8% of the issued and outstanding Shares.
          Each of the Reporting Persons has the shared power to direct the vote
          and the shared power to direct the disposition of the 8,565,395 Shares
          that may be deemed to be owned beneficially by each of them.

Item 5.   Ownership of Five Percent or Less of a Class

          Not applicable.

Item 6.   Ownership of More than Five Percent on Behalf of Another Person

          See Item 4.

Item 7.   Identification and Classification of Subsidiary Which Acquired the
          Security Being Reported on By the Parent Holding Company

          Not applicable.

Item 8.   Identification and Classification of Members of the Group

          See Item 4.

Item 9.   Notice of Dissolution of Group

          Not applicable.

<PAGE>

                                                              Page 9 of 11 pages

CUSIP No. 88633M101


Item 10.  Certification

          Not applicable.


                  [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK]
<PAGE>

                                                             Page 10 of 11 pages

CUSIP No. 88633M101


                                   SIGNATURES

          After reasonable inquiry and to the best of our knowledge and belief,
we certify that the information set forth in this statement is true, complete
and correct.

Dated as of February 14, 2000


                      GENERAL ATLANTIC PARTNERS, LLC


                      By:  /s/ Thomas J. Murphy
                           -----------------------------
                           Name: Thomas J. Murphy
                           Title:  Attorney-in-Fact


                      GENERAL ATLANTIC PARTNERS 46, L.P.

                      By: GENERAL ATLANTIC PARTNERS, LLC
                          its General Partner

                          By:   /s/ Thomas J. Murphy
                               -------------------------
                               Name: Thomas J. Murphy
                               Title: Attorney-in-Fact


                      GAP COINVESTMENT PARTNERS, L.P.

                      By:  /s/ Thomas J. Murphy
                           -----------------------------
                           Name: Thomas J. Murphy
                           Title: Attorney-in-Fact


                      GENERAL ATLANTIC PARTNERS 54, L.P.

                      By:  General Atlantic Partners, LLC
                           its General Partner

                      By:  /s/ Thomas J. Murphy
                           -----------------------------
                           Name: Thomas J. Murphy
                           Title:  Attorney-in-Fact


<PAGE>

                                                             Page 11 of 11 pages

CUSIP No. 88633M101


                      GAP COINVESTMENT PARTNERS II, L.P.

                      By:  /s/ Thomas J. Murphy
                           -----------------------------
                           Name: Thomas J. Murphy
                           Title:  Attorney-in-Fact


<PAGE>

                         GENERAL ATLANTIC PARTNERS, LLC
                                3 Pickwick Plaza
                               Greenwich, CT 06830

                                                               December 22, 1999

                                POWER OF ATTORNEY
                                -----------------

          The undersigned, General Atlantic Partners, LLC, a Delaware limited
liability company, with its principal office at 3 Pickwick Plaza, Greenwich,
Connecticut, United States of America (the "Limited Liability Company"), by its
Executive Managing Member, Steven A. Denning, a U.S. citizen, of full legal age,
domiciled at 16 Khakum Drive, Greenwich, CT 06831, hereby constitutes and
appoints Thomas J. Murphy, a U.S. citizen, of full legal age, domiciled at 221
Old King's Highway North, Darien, CT 06820, its true and lawful attorney-in-fact
and agent, in any and all capacities, to execute and deliver any and all
documents and instruments and to make any governmental filings on behalf of the
Limited Liability Company as fully to all intents and purposes as a Managing
Member of the Limited Liability Company might or could do in person, hereby
ratifying and confirming all that said attorney-in-fact may lawfully do or cause
to be done. This power of attorney shall expire on December 31, 2000.

                                  GENERAL ATLANTIC PARTNERS, LLC


                                  By  /s/ Steven A. Denning
                                      --------------------------
                                      Steven A. Denning
                                      Executive Managing Member


STATE OF Connecticut)
                      :ss
COUNTY OF Fairfield)


          On the 22nd day of December 1999, before me personally came Steven A.
Denning, to me known, and known to me to be the individual described in, and who
executed the foregoing document, and he acknowledged to me that he executed the
same.


/s/ Sheila Hughes                     Notary Public
- --------------------------
Sheila Hughes

<PAGE>

                         GAP COINVESTMENT PARTNERS, L.P.
                                3 Pickwick Plaza
                               Greenwich, CT 06830

                                                               December 22, 1999

                                POWER OF ATTORNEY
                                -----------------

         The undersigned, GAP Coinvestment Partners, L.P., a New York limited
partnership, with its principal office at 3 Pickwick Plaza, Greenwich,
Connecticut, United States of America (the "Partnership"), by its Managing
General Partner, Steven A. Denning, a U.S. citizen, of full legal age, domiciled
at 16 Khakum Drive, Greenwich, CT 06831, hereby constitutes and appoints Thomas
J. Murphy, a U.S. citizen, of full legal age, domiciled at 221 Old King's
Highway North, Darien, CT 06820, its true and lawful attorney-in-fact and agent,
in any and all capacities, to execute and deliver any and all documents and
instruments and to make any governmental filings on behalf of the Partnership as
fully to all intents and purposes as a General Partner of the Partnership might
or could do in person, hereby ratifying and confirming all that said
attorney-in-fact may lawfully do or cause to be done. This power of attorney
shall expire on December 31, 2000.

                                  GAP COINVESTMENT PARTNERS, L.P.


                                  By  /s/ Steven A. Denning
                                      --------------------------
                                      Steven A. Denning
                                      Managing General Partner


STATE OF Connecticut)
                      : ss.
COUNTY OF Fairfield)


          On the 22nd day of December 1999, before me personally came Steven A.
Denning, to me known, and known to me to be the individual described in, and who
executed the foregoing document, and he acknowledged to me that he executed the
same.


/s/ Sheila Hughes                     Notary Public
- --------------------------
Sheila Hughes

<PAGE>

                       GAP COINVESTMENT PARTNERS II, L.P.
                                3 Pickwick Plaza
                               Greenwich, CT 06830

                                                               December 22, 1999

                                POWER OF ATTORNEY
                                -----------------

          The undersigned, GAP Coinvestment Partners II, L.P., a Delaware
limited partnership, with its principal office at 3 Pickwick Plaza, Greenwich,
Connecticut, United States of America (the "Partnership"), by its Managing
General Partner, Steven A. Denning, a U.S. citizen, of full legal age, domiciled
at 16 Khakum Drive, Greenwich, CT 06831, hereby constitutes and appoints Thomas
J. Murphy, a U.S. citizen, of full legal age, domiciled at 221 Old King's
Highway North, Darien, CT 06820, its true and lawful attorney-in-fact and agent,
in any and all capacities, to execute and deliver any and all documents and
instruments and to make any governmental filings on behalf of the Partnership as
fully to all intents and purposes as a General Partner of the Partnership might
or could do in person, hereby ratifying and confirming all that said
attorney-in-fact may lawfully do or cause to be done. This power of attorney
shall expire on December 31, 2000.

                                  GAP COINVESTMENT PARTNERS II, L.P.


                                  By  /s/ Steven A. Denning
                                      --------------------------
                                      Steven A. Denning
                                      Managing General Partner


STATE OF Connecticut)
                      : ss.
COUNTY OF Fairfield)

          On the 22nd day of December 1999, before me personally came Steven A.
Denning, to me known, and known to me to be the individual described in, and who
executed the foregoing document, and he acknowledged to me that he executed the
same.


/s/ Sheila Hughes                     Notary Public
- --------------------------
Sheila Hughes



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