CCC INFORMATION SERVICES GROUP INC
S-1/A, 1996-08-15
COMPUTER PROGRAMMING, DATA PROCESSING, ETC.
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<PAGE>
   
    AS FILED WITH THE SECURITIES AND EXCHANGE COMMISSION ON AUGUST 15, 1996
    
                                                      REGISTRATION NO. 333-07287
 
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
 
                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549
                                 -------------
   
                                AMENDMENT NO. 4
    
                                       TO
                                    FORM S-1
                             REGISTRATION STATEMENT
                                     UNDER
                           THE SECURITIES ACT OF 1933
                                  -----------
                      CCC INFORMATION SERVICES GROUP INC.
             (EXACT NAME OF REGISTRANT AS SPECIFIED IN ITS CHARTER)
                               ------------------
 
<TABLE>
<S>                      <C>                     <C>
       DELAWARE                   7389             54-1242469
    (State or other        (Primary Standard        (I.R.S.
    jurisdiction of            Industrial           Employer
   incorporation or       Classification Code    Identification
     organization)              Number)               No.)
</TABLE>
 
                           WORLD TRADE CENTER CHICAGO
                              444 MERCHANDISE MART
                            CHICAGO, ILLINOIS 60654
                                 (312) 222-4636
 
               (Address, including zip code and telephone number,
       including area code, of Registrant's principal executive offices)
                               ------------------
 
                                GERALD P. KENNEY
                         SECRETARY AND GENERAL COUNSEL
                      CCC INFORMATION SERVICES GROUP INC.
                           WORLD TRADE CENTER CHICAGO
                              444 MERCHANDISE MART
                            CHICAGO, ILLINOIS 60654
                                 (312) 222-4636
(Name, address, including zip code and telephone number, including area code, of
                               agent for service)
                               ------------------
 
                                   COPIES TO:
 
<TABLE>
<S>                              <C>
     LELAND E. HUTCHINSON        VICTOR A. HEBERT
      TERRENCE R. BRADY          TIMOTHY G. HOXIE
       WINSTON & STRAWN           HELLER EHRMAN
     35 WEST WACKER DRIVE            WHITE &
   CHICAGO, ILLINOIS 60601          MCAULIFFE
        (312) 558-5600           333 BUSH STREET
                                  SAN FRANCISCO,
                                 CALIFORNIA 94104
                                  (415) 772-6000
</TABLE>
 
 APPROXIMATE DATE OF COMMENCEMENT OF THE PROPOSED SALE OF THE SECURITIES TO THE
                                    PUBLIC:
  AS SOON AS PRACTICABLE AFTER THIS REGISTRATION STATEMENT BECOMES EFFECTIVE.
 
    If  the securities  being registered  on this  Form are  being offered  on a
delayed or continuous  basis pursuant to  Rule 415 under  the Securities Act  of
1933, check the following box: / /
 
    If  this Form  is filed  to register  additional securities  for an offering
pursuant to  Rule 462(b)  under the  Securities Act  of 1933,  please check  the
following  box and  list the Securities  Act registration number  of the earlier
effective registration statement for the same offering: / /
 
    If this Form  is a post-effective  amendment filed pursuant  to Rule  462(c)
under  the  Securities  Act  of  1933, check  the  following  box  and  list the
Securities  Act  registration   statement  number  of   the  earlier   effective
registration statement for the same offering: / /
 
    If  delivery of the prospectus is expected  to be made pursuant to Rule 434,
please check the following box: / /
 
    THE REGISTRANT HEREBY  AMENDS THIS  REGISTRATION STATEMENT ON  SUCH DATE  OR
DATES AS MAY BE NECESSARY TO DELAY ITS EFFECTIVE DATE UNTIL THE REGISTRANT SHALL
FILE  A  FURTHER  AMENDMENT  WHICH SPECIFICALLY  STATES  THAT  THIS REGISTRATION
STATEMENT SHALL THEREAFTER BECOME EFFECTIVE  IN ACCORDANCE WITH SECTION 8(A)  OF
THE  SECURITIES ACT  OF 1933 OR  UNTIL THIS REGISTRATION  STATEMENT SHALL BECOME
EFFECTIVE ON  SUCH  DATE  AS  THE SECURITIES  AND  EXCHANGE  COMMISSION,  ACTING
PURSUANT TO SAID SECTION 8(A), MAY DETERMINE.
 
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
<PAGE>
                      CCC INFORMATION SERVICES GROUP INC.
 
    Cross  Reference Sheet Pursuant to Rule 404(a) of the Securities Act of 1933
and Item  501(b) of  Regulation S-K,  Showing  the Location  or Heading  in  the
Prospectus of the Information Required by Part I of Form S-1.
 
<TABLE>
<CAPTION>
ITEM                                                                     LOCATION OR HEADING IN PROSPECTUS
- --------------------------------------------------------------  ---------------------------------------------------
<S>        <C>                                                  <C>
 1.        Forepart of Registration Statement and Outside
           Front Cover Page of Prospectus.....................  Registration Statement Cover Page; Outside Front
                                                                 Cover Page of Prospectus
 2.        Inside Front and Outside Back Cover Pages of
           Prospectus.........................................  Inside Front Cover Page; Available Information;
                                                                 Outside Back Cover Page
 3.        Summary Information, Risk Factors and Ratio of
           Earnings to Fixed Charges..........................  Prospectus Summary; Risk Factors; Business
 4.        Use of Proceeds....................................  Prospectus Summary; Use of Proceeds
 5.        Determination of Offering Price....................  Underwriting
 6.        Dilution...........................................  Dilution
 7.        Selling Security Holders...........................  Not Applicable
 8.        Plan of Distribution...............................  Outside Front Cover Page of Prospectus;
                                                                 Underwriting
 9.        Description of Securities to Be Registered.........  Description of Capital Stock
10.        Interest of Named Experts and Counsel..............  Not Applicable
11.        Information with Respect to the Registrant.........  Prospectus Summary; Risk Factors; Dividend Policy;
                                                                 Dilution; Use of Proceeds; Capitalization;
                                                                 Selected Consolidated Financial Data; Unaudited
                                                                 Pro Forma Consolidated Financial Data;
                                                                 Management's Discussion and Analysis of Financial
                                                                 Condition and Results of Operations; Business;
                                                                 Management; Principal Stockholders; Certain
                                                                 Transactions; Description of Capital Stock; Shares
                                                                 Eligible for Future Sale; Experts; Available
                                                                 Information; Consolidated Financial Statements
12.        Disclosure of Commission Position on
           Indemnification for Securities Act Liabilities.....  Not Applicable
</TABLE>
<PAGE>
INFORMATION   CONTAINED  HEREIN  IS  SUBJECT   TO  COMPLETION  OR  AMENDMENT.  A
REGISTRATION STATEMENT  RELATING TO  THESE SECURITIES  HAS BEEN  FILED WITH  THE
SECURITIES  AND EXCHANGE  COMMISSION. THESE SECURITIES  MAY NOT BE  SOLD NOR MAY
OFFERS TO BUY BE ACCEPTED PRIOR  TO THE TIME THE REGISTRATION STATEMENT  BECOMES
EFFECTIVE.  THIS  PROSPECTUS  SHALL  NOT  CONSTITUTE AN  OFFER  TO  SELL  OR THE
SOLICITATION OF AN OFFER TO BUY NOR SHALL THERE BE ANY SALE OF THESE  SECURITIES
IN  ANY STATE IN WHICH SUCH OFFER,  SOLICITATION OR SALE WOULD BE UNLAWFUL PRIOR
TO REGISTRATION OR QUALIFICATION UNDER THE SECURITIES LAWS OF ANY SUCH STATE.
<PAGE>
   
                  SUBJECT TO COMPLETION, DATED AUGUST 15, 1996
    
PROSPECTUS
 
                                5,500,000 SHARES
 
   [LOGO]
                         CCC INFORMATION SERVICES GROUP INC.
 
                                  COMMON STOCK
 
    All of the 5,500,000 shares of Common Stock offered hereby are being sold by
the Company. Prior to  this Offering, there  has been no  public market for  the
Common  Stock of the Company. It is  currently estimated that the initial public
offering price will be between $10.00  and $12.00 per share. See  "Underwriting"
for  a discussion  of the  factors to be  considered in  determining the initial
public offering price.  The Common Stock  of the Company  has been approved  for
quotation on the Nasdaq National Market under the symbol "CCCG".
 
                                 --------------
 
            THE SHARES OFFERED HEREBY INVOLVE A HIGH DEGREE OF RISK.
                    SEE "RISK FACTORS" BEGINNING ON PAGE 7.
 
                                 -------------
 
THESE  SECURITIES  HAVE  NOT  BEEN APPROVED  OR  DISAPPROVED  BY  THE SECURITIES
  AND  EXCHANGE  COMMISSION  OR  ANY  STATE  SECURITIES  COMMISSION  NOR   HAS
    THE   SECURITIES  AND  EXCHANGE  COMMISSION   OR  ANY  STATE  SECURITIES
     COMMISSION PASSED UPON  THE ACCURACY OR  ADEQUACY OF THIS  PROSPECTUS.
       ANY   REPRESENTATION  TO  THE  CONTRARY  IS  A  CRIMINAL  OFFENSE.
 
<TABLE>
<CAPTION>
                                                  PRICE TO             UNDERWRITING            PROCEEDS TO
                                                   PUBLIC              DISCOUNT (1)            COMPANY (2)
<S>                                         <C>                    <C>                    <C>
Per Share.................................            $                      $                      $
Total(3)..................................            $                      $                      $
</TABLE>
 
(1) See  "Underwriting"  for  indemnification  arrangements  with  the   several
    Underwriters.
 
(2) Before deducting expenses payable by the Company estimated at $1,072,000.
 
(3) The  Company has granted to the Underwriters  a 30-day option to purchase up
    to  825,000   additional   shares   of  Common   Stock   solely   to   cover
    over-allotments,  if any. If all such  shares are purchased, the total Price
    to Public, Underwriting Discount and Proceeds to Company will be $         ,
    $         and $         , respectively. See "Underwriting."
 
                                 --------------
 
    The shares of Common Stock are  offered by the several Underwriters  subject
to  prior sale, receipt and  acceptance by them and subject  to the right of the
Underwriters to  reject  any  order  in  whole or  in  part  and  certain  other
conditions.  It is expected that certificates  for such shares will be available
for delivery on or about August  , 1996 at the office of the agent of  Hambrecht
& Quist LLC in New York, New York.
 
HAMBRECHT & QUIST
 
                            LAZARD FRERES & CO. LLC
 
                                                RAYMOND JAMES & ASSOCIATES, INC.
 
August  , 1996
<PAGE>
CLAIMS WORKFLOW MANAGEMENT
 
    CCC  INFORMATION SERVICES IS  A LEADING SUPPLIER  OF AUTO CLAIMS INFORMATION
AND PROCESSING, CLAIMS MANAGEMENT SOFTWARE AND VALUE-ADDED COMMUNICATIONS. CCC'S
PATHWAYS WORKFLOW MANAGEMENT  SOFTWARE IS DESIGNED  TO INTEGRATE CCC'S  SOFTWARE
AND  INFORMATION  OFFERINGS  IN  A  STANDARD  ARCHITECTURE  WITH  A  COMMON USER
INTERFACE. CCC'S SERVICES AND PRODUCTS IMPROVE THE EFFICIENCY OF THE AUTO CLAIMS
PROCESS.
 
    THE INSIDE  COVER  CONSISTS  OF  A SCHEMATICS  SHOWING  THE  GRAPHICAL  USER
INTERFACE  OF THE PATHWAYS SOFTWARE AND IDENTIFYING LABELS DEPICTING APPLICATION
OF THE SYSTEM WITH A FOLD-OUT PAGE  BEHIND THE INSIDE FRONT COVER DEPICTING  THE
AUTO CLAIMS PROCESS.
 
                              [INSIDE COVER PAGE]
 
                                 --------------
 
    IN  CONNECTION WITH THIS OFFERING, THE UNDERWRITERS MAY OVER-ALLOT OR EFFECT
TRANSACTIONS WHICH STABILIZE OR MAINTAIN THE MARKET PRICE OF THE COMMON STOCK OF
THE COMPANY AT  A LEVEL ABOVE  THAT WHICH  MIGHT OTHERWISE PREVAIL  IN THE  OPEN
MARKET.  SUCH  TRANSACTIONS MAY  BE EFFECTED  ON THE  NASDAQ NATIONAL  MARKET OR
OTHERWISE. SUCH STABILIZING, IF COMMENCED, MAY BE DISCONTINUED AT ANY TIME.
 
                                       2
<PAGE>
                               PROSPECTUS SUMMARY
 
    THE  FOLLOWING SUMMARY  IS QUALIFIED  IN ITS  ENTIRETY BY  THE MORE DETAILED
INFORMATION AND  CONSOLIDATED  FINANCIAL STATEMENTS,  INCLUDING  NOTES  THERETO,
APPEARING  ELSEWHERE IN THIS PROSPECTUS. AS USED HEREIN, THE "COMPANY" MEANS CCC
INFORMATION SERVICES GROUP  INC., TOGETHER WITH  ITS CONSOLIDATED  SUBSIDIARIES,
UNLESS  THE CONTEXT OTHERWISE REQUIRES. "CCC" REFERS TO CCC INFORMATION SERVICES
INC.  AND  ITS  CONSOLIDATED   SUBSIDIARIES,  WHICH  CONSTITUTE  THE   OPERATING
SUBSIDIARIES  OF  THE COMPANY.  "CCCDC"  OR THE  "JOINT  VENTURE" REFERS  TO CCC
DEVELOPMENT COMPANY. UNLESS OTHERWISE SPECIFIED, THE PROSPECTUS ASSUMES (I)  THE
COMPLETION  OF A 40 FOR 1 SPLIT OF COMMON STOCK OF THE COMPANY IMMEDIATELY PRIOR
TO THE  TIME THE  REGISTRATION STATEMENT  OF  WHICH THIS  PROSPECTUS IS  A  PART
BECOMES EFFECTIVE, (II) THE REDEMPTION OF 3,350 SHARES OF THE OUTSTANDING SERIES
C  CUMULATIVE REDEEMABLE  PREFERRED STOCK (THE  "SERIES C  PREFERRED STOCK") AND
22,780 SHARES OF THE OUTSTANDING SERIES D CUMULATIVE REDEEMABLE PREFERRED  STOCK
(THE  "SERIES D PREFERRED STOCK") OF  THE COMPANY (COLLECTIVELY, THE "REDEEMABLE
PREFERRED STOCK") WHICH WILL OCCUR  SIMULTANEOUSLY WITH THE CONSUMMATION OF  THE
OFFERING,  AND (III) NO  EXERCISE OF THE  UNDERWRITERS' OVER-ALLOTMENT OPTION. A
GLOSSARY OF TECHNICAL TERMS BEGINS ON PAGE 41 OF THIS PROSPECTUS.
 
                                  THE COMPANY
 
    The Company  is a  leading  supplier of  automobile claims  information  and
processing,  claims management software  and value-added communication services.
The Company's customers include each of the 50 largest U.S. automobile insurance
companies, over 250  other automobile  insurance companies and  more than  8,500
collision   repair  facilities.  The  Company's  technology-based  services  and
products improve efficiency, manage costs and increase consumer satisfaction  in
the  management of automobile claims and  restoration. The Company believes that
its core competencies include the efficient collection and processing of  claims
and automobile valuation and repair data, development of advanced client-server,
object-oriented   claims   software  products,   management  of   a  value-added
communications network,  understanding  the  workflow  processes  of  automobile
claims  and  marketing  through  a  customer-oriented  field  sales  and service
organization.
 
    The Company's services and products  automate the process of evaluating  and
settling  both total loss and repairable  automobile claims. The Company's TOTAL
LOSS services and  products provide  insurance companies the  ability to  effect
total  loss  settlements on  the basis  of  market-specific vehicle  values. The
Company's  collision  estimating   services  and   products  provide   insurance
appraisers  and collision repair facilities with up-to-date pricing, interactive
decision support  and  computer-assisted  logic to  produce  accurate  collision
repair   estimates.  Communication  services  offered  by  the  Company  connect
insurers, appraisers and collision repair facilities, providing the  information
required  to make appropriate and timely  decisions. The Company also provides a
wide variety of related services and products intended to facilitate the overall
management of the  automobile claims  process. The  Company's PATHWAYS  workflow
management  software  is designed  to integrate  each  of the  Company's product
offerings  on  a  common  platform  with  a  common  graphical  user  interface,
facilitating  the  learning of  new applications  while providing  the Company's
customers with a broader tool set for claims completion. The Company's  services
and  products  are an  integrated solution  that combines  reliable information,
advanced  claims  management  software  and  value-added,  secure  communication
systems to improve the efficiency of the automobile claims process.
 
    The Company markets its services and products to the key participants in the
automobile   claims  industry,  including  over   400  insurance  companies  and
approximately 20,000 to  25,000 collision repair  facilities. The Company  sells
its  services and  products to insurance  companies through a  125 person direct
sales force. The Company contracts with 85 independent sales representatives  to
sell  its products  to collision repair  facilities. Over half  of the Company's
revenue for 1995 was for services and products sold pursuant to contracts, which
generally have a two to three year term. A substantial portion of the  Company's
remaining  revenue represented sales to customers  that have been doing business
with the Company for at least ten years. The Company's services and products are
sold either on a monthly subscription or a per transaction basis.
 
    Insurance companies paid approximately $35 billion for automobile damage and
loss claims in  1994, of  which the  Company believes  $19 billion  was paid  to
collision  repair facilities  and $13  billion was  paid for  total loss claims.
Competitive pressures and resistance by policy holders and regulators to premium
increases are causing insurance companies to focus on both customer satisfaction
and cost control.  At the same  time, the  costs to operate  a collision  repair
facility  have  risen  substantially  over the  past  decade.  Modern automobile
designs coupled with extensive  environmental regulations are forcing  collision
repair facilities to make significant capital
 
                                       3
<PAGE>
investments   in  increasingly  sophisticated  equipment  and  better  training.
Automobile insurance  companies are  seeking to  reduce the  costs of  adjusting
claims  through  better and  more timely  flows of  information and  to increase
consumer satisfaction through faster, more efficient claims handling procedures.
Collision repair facilities are seeking to  obtain a steady supply of  customers
through  greater  connectivity  with insurance  companies  and  through improved
operating efficiency, business management and repair processing.
 
    The Company's objective is to enhance its position as a leading provider  of
business  solutions to  the automobile claims  industry. The  Company intends to
grow its  installed  user  base and  to  offer  new and  enhanced  services  and
products.  The Company focuses resources  on leading insurance companies because
these customers drive new product innovation and influence the systems decisions
of other participants  in the  claims process.  The Company  has also  committed
substantial resources to develop and program class libraries and claims workflow
objects  and intends to  leverage this technology asset  to develop new services
and enhancements  rapidly.  The  Company  plans  to  expand  its  appraisal  and
restoration  outsourcing  solution as  an alternative  to high  cost independent
adjusters. The Company also plans to expand the scope of its service and product
offerings  beyond  automobile  physical  damage  solutions  to  include   claims
involving  bodily injury  and to  offer selected  insurance company  customers a
total claims outsourcing solution.
 
    Underlying each  of  the  Company's  principal  services  and  products  are
value-added    databases   which   the    Company's   customers   access   using
workflow-oriented  software  and  the  Company's  communications  network.   The
Company's  proprietary database  of valuation data  used in  connection with its
total loss  services  and products  is  built  through the  Company's  own  data
collection  network. The  Company offers  its collision  estimating services and
products through a personal computer-based,  open systems approach utilizing  an
object-oriented  design which is readily integrated with customer legacy systems
and which  enables rapid  introduction of  additional application  modules.  The
Company's  product engineering activities focus on  improving speed to market of
new products, services and enhancements, and reducing development costs.
 
    CCC entered  the  vehicle  total  loss valuation  market  in  1980  when  it
introduced   the   first  computerized   vehicle   valuation  system   based  on
market-specific conditions  and  physically inspected  dealer  inventories.  The
Company  was incorporated in Delaware in 1983. Its principal executive office is
located at 444 Merchandise Mart,  Chicago, Illinois 60654. Its telephone  number
is (312) 222-4636.
 
                                  THE OFFERING
 
<TABLE>
<S>                                                 <C>
Common Stock offered by the Company...............  5,500,000 Shares
Common Stock to be outstanding after the
Offering..........................................  22,026,800 Shares(1)
Use of Proceeds...................................  To  repay certain bank  debt of CCC that
                                                    has been guaranteed  by the Company  and
                                                    to  redeem a  portion of  the Redeemable
                                                    Preferred Stock. See "Use of Proceeds."
Nasdaq National Market Symbol.....................  CCCG
</TABLE>
 
- ------------------------------
(1) Excludes 2,579,760  shares of  Common Stock  issuable upon  the exercise  of
    stock  options outstanding at  June 30, 1996 at  a weighted average exercise
    price of $2.64 per share.
 
    CCC-TM-,  Pathways-TM-,  EZEst-TM-,   EZNet-TM-,  ACCESS-TM-,   ACCLAIM-TM-,
GuidePost-TM-,  EZFocus-TM-,  EZWorks-TM-, VINguard-TM-  and  AutoSearch-TM- are
trademarks of the Company. All other  trademarks, service marks, or trade  names
referred to in this Prospectus are the property of the respective owners.
 
                                       4
<PAGE>
                      SUMMARY CONSOLIDATED FINANCIAL DATA
                     (IN THOUSANDS, EXCEPT PER SHARE DATA)
 
    The  following summary consolidated statement  of operations data, per share
data, pro forma data and  balance sheet data should  be read in connection  with
the  consolidated  financial  statements,  the  notes  related  thereto  and the
unaudited pro  forma  consolidated financial  data  included elsewhere  in  this
Prospectus.  The information as  of and for  the three years  ended December 31,
1995 is  derived  from the  audited  consolidated financial  statements  of  the
Company.  The information presented as  of and for the  two years ended December
31, 1992 and the six months ended June 30, 1995 and 1996 and all pro forma  data
is derived from the unaudited consolidated financial information of the Company.
With  respect  to the  unaudited financial  information, the  Company is  of the
opinion that  all  material adjustments,  consisting  only of  normal  recurring
adjustments  necessary for a fair presentation  of the Company's interim and pro
forma results of  operations and  financial condition, have  been included.  The
results  of operations  presented below  should not  be regarded  as necessarily
indicative of results that may be expected in any future period.
   
<TABLE>
<CAPTION>
                                                      YEAR ENDED DECEMBER 31,                          SIX MONTHS ENDED JUNE 30,
                                  ----------------------------------------------------------------  -------------------------------
                                                                                            PRO                   PRO
                                                                                           FORMA                 FORMA
                                    1991       1992       1993      1994(1)     1995      1995(2)     1995      1995(2)     1996
                                  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------
<S>                               <C>        <C>        <C>        <C>        <C>        <C>        <C>        <C>        <C>
STATEMENT OF OPERATIONS DATA:
  Revenues......................  $  38,859  $  45,805  $  51,264  $  91,917  $ 115,519  $ 115,519  $  56,624  $  56,624  $  63,325
  Expenses:
    Operating expenses..........     35,938     41,429     44,233     84,094    104,697    104,697     51,507     51,507     53,272
    Purchased research and
     development................         --         --         --     13,791         --         --         --         --         --
    Loss on lease termination...         --         --      3,802         --         --         --         --         --         --
    Litigation settlements......         --         --         --      1,750      4,500      4,500      4,500      4,500         --
                                  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------
  Operating income (loss).......  $   2,921  $   4,376  $   3,229  $  (7,718) $   6,322  $   6,322  $     617  $     617  $  10,053
                                  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------
                                  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------
  Income (loss) from continuing
   operations...................  $  (5,946) $  (7,260) $  (5,774) $ (13,159) $   1,286  $   3,538  $  (1,107) $     (97) $   6,691
  Income (loss) from
   discontinued operations, net
   of income taxes..............       (194)       409     (4,357)     1,006         --         --         --         --         --
                                  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------
  Net income (loss).............     (6,140)    (6,851)   (10,131)   (12,153)     1,286      3,538     (1,107)       (97)     6,691
  Dividends and accretion on
   mandatorily redeemable
   preferred stock..............         --         --         --     (1,518)    (3,003)      (991)    (1,455)      (480)    (1,604)
                                  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------
  Net income (loss) applicable
   to common stock..............  $  (6,140) $  (6,851) $ (10,131) $ (13,671) $  (1,717) $   2,547  $  (2,562) $    (577) $   5,087
                                  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------
                                  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------
PER SHARE DATA:
  Income (loss) from:
    Continuing operations.......  $   (0.67) $   (0.78) $   (0.61) $   (0.99) $    0.08  $    0.16  $   (0.06) $   (0.01) $    0.38
    Discontinued operations.....      (0.02)      0.04      (0.47)      0.07         --         --         --         --         --
    Dividends and accretion on
     mandatorily redeemable
     preferred stock............         --         --         --      (0.11)     (0.18)     (0.05)     (0.09)     (0.02)     (0.09)
                                  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------
  Net income (loss) applicable
   to common stock..............  $   (0.69) $   (0.74) $   (1.08) $   (1.03) $   (0.10) $    0.11  $   (0.15) $   (0.03) $    0.29
                                  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------
                                  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------  ---------
  Weighted average common and
   common equivalent shares
   outstanding..................      8,819      9,228      9,392     13,237     17,025     22,525     16,617     22,117     17,593
 
<CAPTION>
 
                                     PRO
                                    FORMA
                                   1996(2)
                                  ---------
<S>                               <C>
STATEMENT OF OPERATIONS DATA:
  Revenues......................  $  63,325
  Expenses:
    Operating expenses..........     53,272
    Purchased research and
     development................         --
    Loss on lease termination...         --
    Litigation settlements......         --
                                  ---------
  Operating income (loss).......  $  10,053
                                  ---------
                                  ---------
  Income (loss) from continuing
   operations...................  $   7,520
  Income (loss) from
   discontinued operations, net
   of income taxes..............         --
                                  ---------
  Net income (loss).............      7,520
  Dividends and accretion on
   mandatorily redeemable
   preferred stock..............       (529)
                                  ---------
  Net income (loss) applicable
   to common stock..............  $   6,991
                                  ---------
                                  ---------
PER SHARE DATA:
  Income (loss) from:
    Continuing operations.......  $    0.32
    Discontinued operations.....         --
    Dividends and accretion on
     mandatorily redeemable
     preferred stock............      (0.02)
                                  ---------
  Net income (loss) applicable
   to common stock..............  $    0.30
                                  ---------
                                  ---------
  Weighted average common and
   common equivalent shares
   outstanding..................     23,093
</TABLE>
    
 
                                       5
<PAGE>
 
<TABLE>
<CAPTION>
                                                                                                JUNE 30, 1996
                                                                                          --------------------------
                                                                                           ACTUAL    AS ADJUSTED (3)
                                                                                          ---------  ---------------
<S>                                                                                       <C>        <C>
BALANCE SHEET DATA:
  Cash..................................................................................  $   4,690     $   4,774
  Working capital.......................................................................    (14,483)       (6,631)
  Total assets..........................................................................     44,609        43,374
  Current portion of long-term debt.....................................................      8,151         1,151
  Long-term debt, excluding current maturities..........................................     21,386         1,208
  Mandatorily redeemable preferred stock................................................     35,729        11,791
  Stockholders' deficit.................................................................    (51,125)         (116)
</TABLE>
 
- ------------------------------
(1) The Company accounted for its interest in the Joint Venture under the equity
    method of accounting prior to acquiring the remaining interest in the  Joint
    Venture, effective March 30, 1994.
 
(2)  Pro forma data gives effect to the Offering (at an assumed initial offering
    price of  $11.00) as  of January  1, 1995,  including: (i)  redemption of  a
    portion  of  the Redeemable  Preferred Stock,  (ii) elimination  of interest
    expense associated with  repayment of  a portion of  the Company's  existing
    indebtedness   under  the   1994  bank   credit  facility,   elimination  of
    amortization associated with the write-off of deferred debt issue costs as a
    result of the  early retirement of  debt and  (iii) the tax  effects of  the
    interest-related  adjustments  described  above.  See  "Unaudited  Pro Forma
    Consolidated Financial Data" presented elsewhere in this Prospectus.
 
(3) Adjusted to reflect  (i) receipt by  the Company of the  net proceeds to  be
    received  from the sale of Common Stock offered hereby at an assumed initial
    public offering price of  $11.00 per share and  (ii) the application of  the
    net  proceeds  of  the Offering  to  repay existing  indebtedness  under the
    Company's 1994 bank credit facility in the principal amount of approximately
    $27.2 million (or  approximately 98% of  the principal amount  outstanding),
    plus accrued interest of approximately $0.4 million and to redeem Redeemable
    Preferred  Stock  with a  stated value  of  approximately $26.1  million (or
    approximately 67% of the stated  value outstanding), plus accrued  dividends
    of approximately $1.5 million.
    With regard to redemption of the Redeemable Preferred Stock, the adjustments
    reflect  acceleration of  the unaccreted  portion of  the original preferred
    stock discount as a  charge to stockholders' equity  (deficit). There is  no
    income tax benefit associated with the accelerated accretion. With regard to
    repayment  of a  portion of the  1994 bank credit  facility, the adjustments
    reflect deferred debt issue costs, net of related income tax benefits, as  a
    charge  to  stockholders' equity  (deficit).  The deferred  debt  issue cost
    write-off will be charged against earnings, as an extraordinary item, net of
    tax, in the period in  which a portion of the  1994 bank credit facility  is
    repaid.  Based on an assumed public offering price of $11.00 per share, this
    charge is estimated to be $0.9 million before income taxes.
 
                                       6
<PAGE>
                                  RISK FACTORS
 
    THIS  PROSPECTUS CONTAINS FORWARD-LOOKING STATEMENTS  THAT INVOLVE RISKS AND
UNCERTAINTIES. ACTUAL RESULTS  COULD DIFFER MATERIALLY  FROM THOSE DISCUSSED  IN
THE  FORWARD-LOOKING STATEMENTS AS A RESULT  OF CERTAIN FACTORS, INCLUDING THOSE
SET FORTH BELOW AND ELSEWHERE IN  THIS PROSPECTUS. THE FOLLOWING FACTORS  SHOULD
BE  CONSIDERED CAREFULLY IN ADDITION TO  THE OTHER INFORMATION CONTAINED IN THIS
PROSPECTUS BEFORE PURCHASING THE COMMON STOCK OFFERED HEREBY.
 
HISTORY OF OPERATING LOSSES; UNCERTAINTY OF FUTURE PROFITABILITY
 
    The Company has an accumulated  net deficit from inception of  approximately
$65.0 million through June 30, 1996. Losses have resulted principally from costs
incurred in product acquisition and development, from servicing of debt and from
general  and  administrative  costs.  These costs  have  exceeded  the Company's
revenues, which have  been derived  primarily from the  sale of  its TOTAL  LOSS
product and its collision estimating product, EZEST. Most of the Company's other
products  are relatively  new and,  with the  exception of  EZNET, the Company's
communications service, have not yet produced significant revenue. Although  the
Company  has  recorded substantial  revenue growth  in each  of the  years ended
December 31, 1993, 1994 and 1995, and net income before dividends and  accretion
on  preferred stock of $1.3  million in the year  ended December 31, 1995, there
can be no  assurance that the  Company will be  able to sustain  such growth  or
achieve  or maintain  profitability in  future periods.  Despite its accumulated
deficit, as of December 31, 1995, the Company's net operating loss carryforwards
totaled only $0.3  million. This disparity  is attributable to  the lack of  tax
basis  for  certain past  operating charges.  Since  inception, the  Company has
charged  against  earnings:  (i)  goodwill  amortization  related  to   acquired
businesses  in the  amount of  approximately $37.5  million, (ii)  purchased in-
process research  and  development  software  projects  of  approximately  $13.8
million and (iii) purchased software amortization of approximately $4.6 million.
The Offering will not result in a change in control for income tax purposes that
would  limit the use of the net operating loss carryforwards. In addition, as of
December 31, 1995, the Company had no research investment credit  carryforwards.
The  Company  has established  deferred  income tax  asset  valuation allowances
because of its history  of operating losses and  an inability to project  future
taxable  income with  certainty. Such  valuation allowances  have been  and will
continue to be released to  income if and to the  extent the Company is able  to
successfully  achieve a recapitalization through  the Offering and demonstrate a
predictable pattern of profitability. See "Management's Discussion and  Analysis
of Financial Condition and Results of Operations."
 
FINANCIAL POSITION; NEGATIVE WORKING CAPITAL; POTENTIAL FINANCING NEEDS
 
    At June 30, 1996, the Company's stockholders' deficit was $51.1 million. The
net  proceeds  from the  sale of  Common  Stock offered  hereby will  enable the
Company to improve substantially its financial position by repaying a portion of
the 1994 bank credit facility,  under which CCC is  the primary obligor and  the
Company is guarantor, and redeeming a portion of the Redeemable Preferred Stock.
Historically,  the  Company's  business  has operated  with  a  negative working
capital. At June 30, 1996, negative  working capital was $14.5 million, and  the
ratio of current assets to current liabilities was .57 to 1. The Company has the
ability  to  operate  with  a  negative  working  capital  because  it  receives
substantial payments from customers for services and products in advance of  the
costs  incurred to  provide such services  and products and  the availability of
bank lines of credit. Assuming application of the net proceeds from the sale  of
Common Stock offered hereby as described herein as of June 30, 1996, the Company
would  have pro forma adjusted  negative working capital as  of June 30, 1996 of
$6.6 million. The Company believes that cash flows from operations and available
bank lines of credit  will be sufficient  to fund working  capital needs for  at
least one year. However, the continued availability of bank lines of credit will
require  compliance with bank covenants. It is possible that circumstances could
arise in the operation  of the Company's business  that would reduce cash  flows
substantially  or would  cause the  Company not  to be  in compliance  with bank
covenants. The Company  is currently  in compliance  with the  covenants of  its
lending   agreements.  Failure  to  comply   with  bank  covenants  could  cause
indebtedness to  become due  immediately or  render lines  of credit  not to  be
available  when needed.  In such  event the Company  may need  to seek alternate
sources of  financing,  including  the  potential issuance  of  debt  or  equity
securities,  at a time  and on terms that  may not be  favorable to the Company.
Issuance of additional equity securities could result in substantial dilution to
 
                                       7
<PAGE>
stockholders. There  can be  no assurance  that such  future financing  will  be
available  on terms acceptable  to the Company  or at all.  Due to the Company's
stockholders'  deficit  and  negative   working  capital,  new  investors   will
experience immediate and substantial dilution. See "Dilution."
 
RELIANCE ON MAJOR CUSTOMERS
 
    The  Company derives  a substantial  portion of  its revenues  from sales to
large insurance  companies, including  State  Farm Mutual  Automobile  Insurance
Company  ("State Farm").  State Farm  accounted for  approximately 12.4%  of the
Company's revenue in 1995. Any loss of or material decrease in the business from
any large insurer,  and in  particular from State  Farm, could  have a  material
adverse  effect on  the Company's business,  financial condition  and results of
operations. See "Business--Customers."
 
TECHNOLOGICAL CHANGE AND NEW PRODUCT DEVELOPMENT
 
    The markets in which the Company competes are increasingly characterized  by
technological  change.  The  introduction  of  competing  services  or  products
incorporating new  technologies  could  render  some or  all  of  the  Company's
services and products unmarketable. The Company believes that its future success
depends  on its  ability to  enhance its  current services  and products  and to
develop new services  and products that  address the increasingly  sophisticated
needs  of its customers. As a result, the Company has in the past and intends to
continue to commit substantial resources to product development and programming.
Over the two years ended December  31, 1995, the Company expended  approximately
$24.9  million for product  development and programming.  The development of new
products may result in  unanticipated expenditures and  capital costs which  may
not  be recovered in the event  of an unsuccessful product. Development projects
can be lengthy  and are subject  to changing market  requirements and  unforseen
factors  which can result in  delays. The failure of  the Company to develop and
introduce new or enhanced services and  products in a timely and  cost-effective
manner  in response to changing technologies or customer requirements would have
a material adverse  effect on  the Company's business,  financial condition  and
results of operations.
 
FLUCTUATIONS IN QUARTERLY OPERATING RESULTS
 
    The  Company has experienced, and in  the future may continue to experience,
significant quarter  to  quarter  fluctuations in  its  results  of  operations.
Quarterly  results  of operations  may fluctuate  as  a result  of a  variety of
factors, including the introduction of new or upgraded services and products  by
the  Company  or  its  competitors,  customer  acceptance  of  new  services and
products, product development  expenses, the timing  of significant orders,  the
volume  of usage of the Company's  services and products, competitive conditions
in the  industry and  general economic  conditions. Many  of these  factors  are
beyond the Company's control. Further, the Company's contracts generally involve
significant customer commitments (for each appraisal work station, customers are
required  to invest approximately  $4,000 in computers  and related peripherals)
and may require  time-consuming authorization procedures  within the  customer's
organization;  the sales cycles  for the Company's services  and products to the
automobile insurance industry are therefore typically lengthy (generally between
6 and 18 months)  and subject to  a number of factors  outside of the  Company's
control.  For these and  other reasons the  overall revenues of  the Company are
difficult  to  forecast,   and  the  Company   believes  that   period-to-period
comparisons   of  results  of  operations  are  not  necessarily  meaningful  or
indicative of  the results  that  the Company  may  achieve for  any  subsequent
quarter  or a full year. Such fluctuations may result in volatility in the price
of the Common Stock, and  it is possible that  in future quarters the  Company's
operating  results will be below the  expectations of public market analysts and
investors. Such an event could  have a material adverse  effect on the price  of
the  Common  Stock.  In  addition, the  principal  payment  obligations  and the
restrictive covenants of the Company's 1994 bank credit facility have  continued
to  constrain the Company's operating activities. During the first half of 1996,
the Company  did  not incur  certain  operating expenditures  and  make  certain
investments  that it  would have  made in  the absence  of the  1994 bank credit
facility covenants. As a result, the  Company postponed until later in the  year
its plans to enhance internal functions and capabilities (including improvements
to customer tracking software, additional staff hiring and training, and certain
sales  and marketing activities).  See "Management's Discussion  and Analysis of
Financial Condition  and  Results of  Operations--Selected  Quarterly  Financial
Results."
 
                                       8
<PAGE>
COMPETITION
 
    The  markets for the Company's services and products are highly competitive.
Over the past few years, the Company has experienced competitive price pressure,
particularly in  the collision  estimating  market, and  expects such  trend  to
continue.   The   Company's   principal  competitors   are   divisions   of  two
well-capitalized, multinational firms, Automated  Data Processing, Inc.  ("ADP")
and  Thomson  Corporation ("Thomson"),  both  of which  have  greater financial,
marketing, technical and other resources  than the Company. The Company  intends
to  address  competitive  price  pressures by  providing  high  quality, feature
enhanced products and services to its  clients. The Company intends to  continue
to  develop  user  friendly  claims  products  and  services  incorporating  its
comprehensive proprietary  inventory  of  data. The  Company  expects  that  the
PATHWAYS workflow manager will provide the necessary position with its insurance
customers to effectively compete against competitive price pressures.
 
    At  times,  insurance companies  have entered  into agreements  with service
providers (including ADP, Thomson  and CCC) wherein  the agreement provides,  in
part,  that the insurance company will either use the product or service of that
vendor on an exclusive basis or designate the vendor as a preferred provider  of
that  product or service. If it is an exclusive agreement, the insurance company
mandates that collision repair  facilities, independent appraisers and  regional
offices  use the  particular product  or service. If  the vendor  is a preferred
provider, the collision repair facilities, appraisers and regional offices,  are
encouraged  to use the preferred product,  but may still choose another vendor's
product or  service. Additionally,  some insurance  companies mandate  that  all
products be tested and approved at the companies' national level before regional
levels  can purchase such products. The benefits of being an endorsed product or
on the  approved  list  of  an  insurance  company  include  immediate  customer
availability  and a head start over competitors who may not be so approved. With
respect to those insurance companies that have endorsed ADP or Thomson, but  not
CCC,  the  Company  will  be  at a  competitive  disadvantage.  In  addition, in
connection with the Company's strategy  to provide outsourced claims  processing
services,  the Company  will compete  with other  third-party service providers,
some of whom may have more capital and greater resources than the Company. There
can be  no assurance  that the  Company  will be  able to  compete  successfully
against  current or  future competitors or  that competitive  pressures will not
have a material adverse  effect on the  Company's business, financial  condition
and results of operations. See "Business--Competition."
 
DEPENDENCE ON KEY PERSONNEL
 
    The  Company's  continued success  will depend  largely  on the  efforts and
abilities of its executive officers  and upon certain key technical,  managerial
and  sales  employees. The  loss of  the services  of any  of the  Company's key
employees could  have  a material  adverse  effect on  the  Company's  business,
financial condition and results of operations. The Company believes that it will
need  to hire  additional technical personnel  in order to  enhance its existing
products and to  develop new  products. The  Company's success  also depends  in
large  part upon  its ability to  attract and  retain highly-skilled managerial,
sales and marketing personnel.  If the Company is  unable to hire the  necessary
personnel,  the development  and sale of  product enhancements  and new products
would likely be delayed or prevented. Competition for highly skilled  technical,
managerial,  sales and marketing personnel is  intense. Certain of the Company's
senior management personnel have  recently joined the Company.  There can be  no
assurance that the Company will be successful in retaining its key personnel and
in  attracting the  personnel it requires  to continue its  growth strategy. See
"Business--Competition," "--Employees" and "Management."
 
USE OF LICENSED INFORMATION
 
    The Company's success  depends to  a substantial  degree on  its ability  to
provide  customers access to  a breadth of  data from many  different sources. A
substantial portion of the data  utilized in the Company's collision  estimating
products  is derived from the  Motor Crash Estimating Guide,  a publication of a
subsidiary of The Hearst Corporation. The Company has a license to use the Motor
Crash Estimating Guide data under an agreement which expires on April 30,  2002.
The  license is  automatically renewed on  a year-to-year basis  after April 30,
2002 unless either  party furnishes the  other with two  years' prior notice  of
nonrenewal. There can be no assurance that the Company will be able to renew the
Hearst  license on economic terms that are  beneficial to the Company or at all.
The Company does not believe that it has access to an alternative database  that
would
 
                                       9
<PAGE>
provide  comparable information. Any interruption of the Company's access to the
Motor Crash Estimating Guide  data could have a  material adverse effect on  the
Company's   business,  financial  condition  and   results  of  operations.  See
"Business--Technology."
 
DEPENDENCE ON PROPRIETARY RIGHTS; RISKS OF INFRINGEMENT
 
    The Company regards the technology  underlying its services and products  as
proprietary.  The  Company relies  primarily  on a  combination  of intellectual
property laws, patents, trademarks,  confidentiality agreements and  contractual
provisions to protect its proprietary rights. The Company has registered certain
of its trademarks. The Company's TOTAL LOSS calculation process is not patented;
however,  the  underlying methodology  and processes  are  trade secrets  of the
Company and are essential to the  Company's TOTAL LOSS business. Existing  trade
secrets  and copyright laws  afford the Company  limited protection. Despite the
Company's efforts to  protect its proprietary  rights, unauthorized parties  may
attempt  to  copy  aspects  of  the Company's  software  or  to  obtain  and use
information that the Company regards  as proprietary. Policing unauthorized  use
of  the Company's  software is  difficult. There  can be  no assurance  that the
obligations to maintain the confidentiality  of the Company's trade secrets  and
proprietary  information will  effectively prevent  disclosure of  the Company's
confidential information  or provide  meaningful  protection for  the  Company's
confidential  information, or  that the  Company's trade  secrets or proprietary
information will not  be independently developed  by the Company's  competitors.
There  can  be no  assurance  that the  Company's  trade secrets  or proprietary
information will provide  competitive advantages  or will not  be challenged  or
circumvented  by its competitors. Litigation may be necessary for the Company to
defend against  claims of  infringement, to  protect its  intellectual  property
rights and could result in substantial cost to, and diversion of efforts by, the
Company.  There can be no  assurance that the Company  would prevail in any such
litigation. If the Company  is unable to protect  its proprietary rights in  its
intellectual  property, it could have a material adverse effect on the Company's
business, financial condition and results of operations.
 
    The Company  is not  aware that  any of  its software,  trademarks or  other
proprietary  rights infringe the  proprietary rights of  third parties. However,
the Company has been involved previously in intellectual property litigation the
resolution of which resulted in substantial  payments by the Company. There  can
be  no assurance that third parties  will not assert infringement claims against
the Company in the future. Any such  claims, with or without merit, can be  time
consuming  and expensive  to defend  or can  require the  Company to  enter into
royalty or licensing agreements or cease the infringing activities. The  failure
to obtain such royalty agreements, if required, and the Company's involvement in
such  litigation could have a material adverse effect on the Company's business,
financial condition  and  results  of  operations.  See  "Business--Intellectual
Property."
 
CONTROL BY EXISTING STOCKHOLDER
 
    White  River Ventures,  Inc. ("White  River") will  continue to  control the
Company after the  Offering, subject to  the terms of  a stockholders  agreement
(the  "Stockholders Agreement")  entered into by  the Company,  White River, and
certain   other   stockholders.   See   "Principal    Stockholders--Stockholders
Agreement."
 
    Upon  consummation of  the Offering,  White River  will beneficially  own or
control an aggregate  of 39.0%  of the outstanding  shares of  Common Stock  (or
approximately  37.6% if the Underwriters'  over-allotment option is exercised in
full). In addition,  White River  and its  affiliates will  beneficially own  or
control  an aggregate of 1,589 shares of the Series C Preferred Stock and 10,794
shares of  the Series  D Preferred  Stock, which  will constitute  approximately
96.2% of the outstanding shares of each such series.
 
    Under  the terms of the Series C Preferred Stock, for so long as White River
and its  affiliates own  at least  50% of  the outstanding  shares of  Series  C
Preferred  Stock, the holders of a majority  of such shares may elect a majority
of the board of directors of the Company in the event of a dividend default or a
redemption default, neither of which has  occurred to date. See "Description  of
Capital   Stock--The  Redeemable  Preferred  Stock."   In  connection  with  the
recapitalization of the  Company in  1994 and to  help ensure  that White  River
Corporation,  the parent  of White  River, avoid  registration as  an investment
company under the Investment  Company Act of 1940,  White River and the  Company
have  also entered into  an agreement (the "White  River Agreement") whereby the
Company has agreed, upon receipt  of notice from White  River that it owns  less
than  50% of the outstanding  shares of Common Stock,  to exchange 500 shares of
the outstanding  Series  D  Preferred Stock  for  500  shares of  new  Series  E
Cumulative  Redeemable Preferred Stock, par value $1.00 (the "Series E Preferred
 
                                       10
<PAGE>
Stock"), which carries certain voting rights if it is held by White River or any
of its affiliates. The  Series E Preferred Stock  votes according to a  formula,
the  effect of which is  to cause White River  and its affiliates, through their
ownership of shares of Series E Preferred Stock, to have 51% of the votes to  be
cast on any matter to be voted upon by the holders of Common Stock, provided all
of  the shares of such Series E Preferred Stock are issued, outstanding and held
by White River and its affiliates. To the extent White River also owns shares of
Common Stock, such  Series E  Preferred Stock  will only  provide an  additional
voting  percentage that,  when added together  with the vote  from White River's
shares of Common Stock, will  provide White River with a  maximum of 51% of  the
votes.
 
    Pursuant  to the terms of  the Certificate of Designations  for the Series E
Preferred Stock,  the  voting  power  of the  outstanding  shares  of  Series  E
Preferred Stock is reduced according to a formula to the extent that outstanding
shares  of Series  E Preferred Stock  are either  redeemed by the  Company or no
longer owned  by  White  River  and  its affiliates.  If  White  River  and  its
affiliates  were to continue to  hold 39.0% of the  outstanding shares of Common
Stock, the Series E Preferred Stock voting power combined with the voting  power
of  the Common Stock held by White River  would be less than a majority when 393
(or 78.6%) of the 500 shares of Series E Preferred Stock had been so redeemed or
are no longer so owned. The outstanding  shares of Series E Preferred Stock  are
redeemable  pro  rata with  the  outstanding shares  of  Series C  and  Series D
Preferred Stock and  other parity stock,  if any. White  River has informed  the
Company  of its present intention  to exchange 500 shares  of Series D Preferred
Stock for 500 shares of Series E Preferred Stock sometime after the consummation
of the Offering. When properly notified in writing of such request, the  Company
will  issue, within three business  days, such 500 shares  of Series E Preferred
Stock to White River. See "Description of Capital Stock-- The Series E Preferred
Stock."
 
    The Stockholders  Agreement provides  that certain  stockholders  affiliated
with  management  (the "Management  Stockholders") may  nominate three  of seven
directors while the Stockholders Agreement  remains in effect. In addition,  the
directors  designated  by the  Management Stockholders  have been  delegated the
authority of the board of directors,  to the extent permitted by applicable  law
and  subject to the  fiduciary duties of  the other directors,  to determine the
timing, price  and terms  of future  offerings of  Common Stock  and of  certain
business  combinations. See "Principal Stockholders--Stockholders Agreement" for
a detailed description of the Stockholders Agreement.
 
    Because of its ownership  of shares of Common  Stock and Series C  Preferred
Stock,  and its  ability to  acquire shares of  Series E  Preferred Stock, White
River will be  able to  elect a  majority of the  board of  directors after  the
Offering  and will  be in control  of the Company.  When shares of  the Series E
Preferred Stock are  issued to  White River or  its affiliates  pursuant to  the
White  River Agreement,  White River will  have a  majority of the  votes on any
matter brought to a vote of the stockholders, regardless of the number of shares
of Common Stock owned  by White River  and its affiliates.  White River and  its
affiliates  will retain the Series E Preferred Stock majority voting power until
sufficient shares of Series E Preferred Stock have been redeemed by the  Company
or transferred to non-affiliates of White River to reduce the Series E Preferred
Stock  voting power below a majority. This  may render more difficult or tend to
discourage unsolicited mergers, acquisitions,  tender offers, proxy contests  or
assumptions   of  control  and  changes   of  incumbent  management,  even  when
stockholders other than White River consider  such a transaction to be in  their
best  interest. Accordingly, stockholders  may be deprived  of an opportunity to
sell their  shares  at a  premium  over the  market  price of  the  shares.  See
"Principal Stockholders -- Stockholders Agreement" and "Certain Transactions."
 
BENEFITS TO EXISTING STOCKHOLDERS
 
    Approximately $27.6 million of the net proceeds from the sale by the Company
of  the Common  Stock offered  hereby will be  used to  redeem a  portion of the
Redeemable Preferred Stock, of which 96.2% is  owned by White River and 3.8%  is
owned  by  affiliates  of  Hambrecht  &  Quist  LLC,  a  representative  of  the
Underwriters. See  "Certain Transactions",  "Description of  Capital Stock"  and
"Underwriting."
 
DEPENDENCE ON TRANSMISSION SERVICES AND DATA OPERATIONS
 
    The  Company maintains its TOTAL LOSS database on a mainframe computer which
has been outsourced to a  data center service provider  for the past ten  years.
The  Company's operations are  dependent on its ability  to protect its computer
equipment and the information stored in  the third party service bureau  against
damage that
 
                                       11
<PAGE>
may  be caused  by fire,  power loss,  telecommunications failures, unauthorized
intrusion and other events.  The service bureau data  center consists of an  IBM
compatible  mainframe processor,  disk storage,  a tape  library, printer output
capability, communications  facilities and  mini-computers. The  data center  is
protected  by an  uninterruptible power  supply system  with short  term battery
back-up and security  and authorization  procedures. Software  and related  data
files  are backed-up regularly  and stored off-site and  the Company and service
bureau also have a  contingency and disaster recovery  plan that is designed  to
reduce  the risk of extended interruption of the Company's services in the event
of damage to, or other  failure of, its data center.  There can be no  assurance
that  these  measures  will be  sufficient  to  eliminate the  risk  of extended
interruption in the Company's operations  due to interference or disruptions  to
the  Company's access to the information maintained at the data center. Any such
interruption could have  a material  adverse effect on  the Company's  business,
financial condition and results of operations.
 
    Certain  of the Company's  data services are  transmitted using transmission
methods which are not within the control  of the Company. The Company relies  on
several  companies  to provide  dial-up access  to  the Company's  services. Any
damage or  failure that  causes  interruption in  these  services could  have  a
material  adverse  effect on  the  Company's business,  financial  condition and
results of operations.
 
    Although the Company has implemented a contingency plan for the interruption
of transmission service and data operations,  the Company does not maintain  any
business interruption insurance.
 
GOVERNMENT REGULATION
 
    The insurance industry is subject to extensive state regulation. Because the
Company  markets  and sells  its products  and services  to participants  in the
insurance industry, particular aspects of the Company's business are affected by
such regulation, including the methodology  implemented to calculate total  loss
valuations,  restrictions or prohibitions on the ability of an insurance company
to direct  or  suggest  insureds  to use  selected  repair  facilities  and  the
monitoring  and  licensing  of  claim  adjusters  and  appraisers.  Due  to  the
state-by-state regulation of the insurance industry, the Company's services  and
products  may be affected by varying regulations which may increase costs to the
Company in  complying  with  such  regulations.  Changes  in  regulations  which
adversely  affect  the Company's  existing and  potential  clients could  have a
material adverse  effect  on the  Company's  business, financial  condition  and
results of operations.
 
SHARES ELIGIBLE FOR FUTURE SALE
 
    Future sales of substantial amounts of the Company's Common Stock after this
Offering could adversely affect the market price of the Common Stock. Several of
the Company's principal stockholders hold a significant portion of the Company's
outstanding  Common Stock,  including White  River which  holds 8,584,564 shares
representing 39.0%  of the  outstanding shares  of the  Common Stock  after  the
Offering  (37.6%  if the  Underwriters'  over-allotment option  is  exercised in
full), and a decision by one or more of these stockholders to sell their  shares
could  adversely affect the market price  of the Common Stock. Upon consummation
of the  Offering,  the Company  will  have  22,026,800 shares  of  Common  Stock
outstanding  (22,851,800 shares assuming  exercise in full  of the Underwriters'
over-allotment option). Of these  shares, all shares sold  in this Offering  and
808,000 shares held by certain stockholders not affiliated with the Company will
be freely tradeable under the federal securities laws immediately following this
Offering. Of the remaining shares, 14,911,500 shares of Common Stock are subject
to  lock-up agreements  with representatives  of the  Underwriters. Such lock-up
agreements restrict transfers  of such  shares, without the  written consent  of
Hambrecht  & Quist  LLC, until 180  days after  the date of  this Prospectus. In
addition, a total  of 5,962,885  shares are subject  to right  of first  refusal
agreements  with  the  Company.  Beginning  180  days  after  the  date  of this
Prospectus, approximately 15,563,900 shares will  be eligible for sale  pursuant
to Rule 144 under the Securities Act of 1933, as amended (the "Securities Act"),
of which 13,050,800 shares are held by affiliates of the Company. As of June 30,
1996,  options to purchase an aggregate of 2,579,800 shares of Common Stock were
outstanding under the Company's Stock Option Plan, and 1,577,700 of these shares
which are acquired upon exercise of  options within 180 days of this  Prospectus
are  subject  to the  180 day  lock-up  described above.  See "Management--Stock
Option Plan." Following  the closing of  this Offering, the  Company intends  to
register  on Form S-8 under  the Securities Act shares  of Common Stock issuable
under the  Stock Option  Plan.  Such registration  will  be effective  upon  its
filing. See "Shares Eligible For Future Sale."
 
                                       12
<PAGE>
BLANK CHECK PREFERRED STOCK
 
    Pursuant to the Certificate of Incorporation, additional shares of preferred
stock  may be issued in  the future by the  Company without stockholder approval
and upon  such terms  and conditions,  and having  such rights,  privileges  and
preferences,  as  the  Board  may  determine in  the  exercise  of  its business
judgment. The rights of the holders of Common Stock will be subject to, and  may
be  adversely affected by, any preferred stock that may be issued in the future.
The  issuance  of   additional  preferred  stock,   while  providing   desirable
flexibility  in  connection  with possible  acquisitions,  financings  and other
corporate transactions, could have  the effect of  discouraging, or making  more
difficult,   a  third  party's  acquisition  of  a  majority  of  the  Company's
outstanding voting  stock.  The  Company  has no  present  plans  to  issue  any
additional  shares of preferred stock. See "Control by Existing Stockholder" and
"Description of Capital Stock--Preferred Stock."
 
NO PRIOR PUBLIC MARKET; DETERMINATION OF PUBLIC OFFERING PRICE; POSSIBLE
VOLATILITY OF STOCK PRICE
 
    Prior to the Offering, there has been no public market for the Common Stock,
and there can  be no  assurance given  as to (i)  the liquidity  of the  trading
market  for the Common Stock, (ii) whether  an active public market will develop
for the Common Stock or (iii) whether the Common Stock will trade in the  public
market subsequent to the Offering at or above the initial public offering price.
If  an active public  market for the  Common Stock does  not develop, the market
price and  liquidity  of  the  Common Stock  may  be  materially  and  adversely
affected.  The initial public offering price  of the Common Stock offered hereby
was determined by negotiations  among the Company and  the Underwriters and  may
not  be indicative of the market price  for the Common Stock after the Offering.
See "Underwriting." The trading  price of the Common  Stock could be subject  to
wide fluctuations in response to variations in the Company's quarterly operating
results, changes in earnings estimates by securities analysts, conditions in the
Company's  businesses or general market or  economic conditions. In addition, in
recent  years  the  stock  market  has  experienced  extreme  price  and  volume
fluctuations.  These fluctuations  have had a  substantial effect  on the market
prices for  many emerging  growth companies,  often unrelated  to the  operating
performance  of the  specific companies. Such  market fluctuations  could have a
material adverse effect on the market price of the Common Stock.
 
DILUTION TO NEW INVESTORS
 
    Investors purchasing shares of Common Stock in the Offering will  experience
immediate  and substantial  dilution in net  tangible book value.  Prior to this
Offering each outstanding share of Common Stock has a negative net tangible book
value of $3.81, and after  the Offering will have  a negative net tangible  book
value  of $0.35. The  net tangible book  value dilution to  purchasers of Common
Stock in this Offering will be $11.35  per share. See "Dilution." To the  extent
outstanding  options to purchase the Company's Common Stock are exercised, there
will be further dilution. See "Management--Stock Option Plan."
 
HOLDING COMPANY STRUCTURE
 
    The Company is a holding company with no business operations of its own. The
Company's only material asset  is all of the  outstanding capital stock of  CCC,
which  is  pledged pursuant  to a  guaranty  of the  1994 bank  credit facility.
Accordingly, the Company will be  dependent on dividends and distributions  from
CCC  to pay its expenses  and to pay any cash  dividends or distributions on the
Common Stock that may be  authorized by the Board  of Directors of the  Company.
There  can be no  assurance that CCC  will generate sufficient  cash flow to pay
dividends or distribute funds  to the Company or  that applicable state law  and
contractual  restrictions, including  negative covenants  contained in  the debt
instruments of CCC, will permit such dividends or distributions.
 
                                       13
<PAGE>
                                DIVIDEND POLICY
 
    The Company has  never declared  or paid any  cash dividends  on its  Common
Stock.  The Company currently intends to  retain any future earnings for funding
growth and, therefore,  does not  anticipate paying  any cash  dividends in  the
foreseeable  future.  Furthermore, covenants  in the  1994 bank  credit facility
prohibit the payment of cash dividends on Common Stock.
 
    As of June 30, 1996, dividends in the approximate amount of $2.2 million had
accrued at  a  rate  of 2.75%  per  annum  on the  Redeemable  Preferred  Stock.
Redeemable  Preferred Stock totalling $27.6 million, including accrued dividends
thereon of $1.5 million,  is being redeemed  with a portion  of the proceeds  of
this   Offering.  The  yield-to-maturity  on   the  Redeemable  Preferred  Stock
approximated 9%. So  long as  any shares  of Redeemable  Preferred Stock  remain
outstanding, the Company cannot declare and pay dividends on the Common Stock.
 
    On  June  6,  1996  the  Board  of  Directors  of  the  Company  approved  a
distribution to  stockholders of  record of  the Company  of 40,000  shares  and
options to purchase 50,000 additional shares of the common stock of Faneuil ISG,
Inc.,  which shares  and options  had been  received by  the Company  in partial
consideration of  the  sale by  the  Company to  Faneuil  ISG, Inc.  of  certain
business assets in August 1994. The distributed shares and options were recorded
on  the  books  of  the Company  at  cost  with a  carrying  value  of $530,000.
Purchasers  of  Common  Stock  offered  hereby  will  not  participate  in  this
distribution.
 
                                       14
<PAGE>
                                    DILUTION
 
    The  net tangible book value of the Company at June 30, 1996, was a negative
$63.0 million,  or a  negative $3.81  per share.  "Net tangible  book value  per
share"  represents the  amount of total  tangible assets  less total liabilities
divided by the number of shares of Common Stock outstanding. Without taking into
account any other changes in  the net tangible book  value after June 30,  1996,
other than to give effect to the receipt by the Company of the net proceeds from
the  sale  of 5,500,000  shares of  Common  Stock offered  hereby at  an assumed
initial public offering price of $11.00  per share, the net tangible book  value
of  the Company  at June  30, 1996 would  have been  negative $7.8  million or a
negative $0.35 per share. This represents an immediate increase of net  tangible
book value of $3.46 per share to existing stockholders and an immediate dilution
of  $11.35 per share to new investors.  The following table illustrates this per
share dilution:
 
<TABLE>
<S>                                                                           <C>        <C>
Assumed initial public offering price per share.............................             $   11.00
  Net negative tangible book value per share before the Offering............  $    3.81
  Less increase per share attributable to new investors.....................       3.46
                                                                              ---------
Net negative tangible book value per share after the Offering(1)............                  0.35
                                                                                         ---------
Dilution per share to new investors.........................................             $   11.35
                                                                                         ---------
                                                                                         ---------
</TABLE>
 
- ------------------------------
 
(1) If the  Underwriters' over-allotment option  is exercised in  full, the  net
    tangible  book value  per share would  be approximately  $0.03, resulting in
    dilution to new investors in this Offering of $10.97 per share.
 
    The following table summarizes, on  a pro forma basis  as of June 30,  1996,
the  differences  between  existing stockholders  and  new  investors purchasing
shares of Common Stock  in the Offering (at  an assumed initial public  offering
price  of $11.00 per share) with respect to the number of shares of Common Stock
purchased from the Company, the total  consideration paid and the average  price
per share paid:
 
<TABLE>
<CAPTION>
                                                  SHARES OF COMMON STOCK              TOTAL
                                                         ACQUIRED                 CONSIDERATION
                                                 ------------------------  ---------------------------  AVERAGE PRICE
                                                    NUMBER      PERCENT        AMOUNT        PERCENT      PER SHARE
                                                 ------------  ----------  ---------------  ----------  -------------
<S>                                              <C>           <C>         <C>              <C>         <C>
Existing stockholders..........................    16,526,800       75.0%  $   10,097,000(1)      14.3%   $    0.61
New investors..................................     5,500,000       25.0       60,500,000        85.7         11.00
                                                 ------------      -----   ---------------    -----
  Total........................................    22,026,800      100.0%  $   70,597,000       100.0%    $    3.21
                                                 ------------      -----   ---------------    -----
                                                 ------------      -----   ---------------    -----
</TABLE>
 
- ------------------------------
 
(1) Excludes certain transactions totalling $3,926,000 not involving stockholder
    cash consideration.
 
    The  computations in  the above  table are  determined before  deducting the
underwriting discount and  estimated offering expenses  payable by the  Company.
Both  tables set forth in  this section assume no  exercise of outstanding stock
options. At June 30, 1996, options to purchase 2,579,760 shares of Common  Stock
were  outstanding with a weighted average exercise  price of $2.64 per share. To
the extent outstanding options are exercised, there will be further dilution  to
new investors. See "Management--Stock Option Plan."
 
                                       15
<PAGE>
                                USE OF PROCEEDS
 
    The  net proceeds from the  sale by the Company  of the Common Stock offered
hereby will be approximately  $55.2 million (or  approximately $63.6 million  if
the  Underwriters'  over-allotment  option is  exercised  in full)  based  on an
assumed initial public offering  price of $11.00 per  share and after  deducting
underwriting  discounts  and commissions  and  estimated offering  expenses. The
Company intends to use approximately $27.6 million of such net proceeds to repay
a portion of  the outstanding  indebtedness of CCC  under the  1994 bank  credit
facility  of which the Company is the guarantor. The agent lender under the 1994
bank credit facility  is Canadian Imperial  Bank of Commerce.  The Company  also
intends to use the remaining net proceeds of approximately $27.6 million of such
net proceeds to redeem a portion of the Redeemable Preferred Stock.
 
    At  June 30, 1996  there was $27.8  million outstanding under  the 1994 bank
credit facility (a $22.3 million term  loan and a $5.5 million revolving  loan).
Loans  under the 1994  bank credit facility  bear interest at  either (i) a base
rate (set by the bank from time to time) plus 1.5%, or (ii) the Eurodollar  rate
plus  3.0%, as  chosen from time  to time by  CCC. The average  interest rate in
effect during the year ended December 31,  1995 was 9.15% for the term loan  and
9.03%  for the revolving credit facility; at  June 30, 1996, the rates in effect
for these facilities were 8.6% and 8.8%, respectively. The obligations under the
1994 bank credit facility mature in March  1999 (with respect to the term  loan)
and in April 1999 (with respect to the revolving loan) and are guaranteed by the
Company.
 
    The   Company  is  considering  the  refinancing  of  that  portion  of  the
indebtedness under the 1994 bank credit facility not repaid with the proceeds of
this Offering on or prior to the closing of the Offering by causing CCC to enter
into a new bank credit facility  with Signet Bank. See "Management's  Discussion
and  Analysis of Financial Condition and  Results of Operations -- Liquidity and
Capital Resources."
 
                                 CAPITALIZATION
 
    The following  table  sets  forth the  consolidated  capitalization  of  the
Company  as of June 30, 1996, and as adjusted to reflect (i) the net proceeds to
be received by the Company  from the sale of Common  Stock offered hereby at  an
assumed  initial  public  offering  price  of  $11.00  per  share  and  (ii) the
application of the  net proceeds  of the  Offering to  redeem a  portion of  the
Redeemable  Preferred Stock (at stated value plus accrued dividends thereon) and
to repay a portion  of the Company's existing  indebtedness under the 1994  bank
credit facility (including accrued interest).
 
<TABLE>
<CAPTION>
                                                                                            AS OF JUNE 30, 1996
                                                                                           ----------------------
                                                                                            ACTUAL    AS ADJUSTED
                                                                                           ---------  -----------
                                                                                               (IN THOUSANDS)
<S>                                                                                        <C>        <C>
Current portion of long-term debt........................................................  $   8,151   $   1,151
                                                                                           ---------  -----------
Long-term debt:
  Term loan..............................................................................     15,250          --
  Revolving credit facility..............................................................      5,500         572
  Other..................................................................................        636         636
                                                                                           ---------  -----------
    Total long-term debt.................................................................     21,386       1,208
                                                                                           ---------  -----------
  Mandatorily redeemable preferred stock.................................................     35,729      11,791
                                                                                           ---------  -----------
Stockholders' deficit:
  Common stock ($.10 par value, 30,000,000 shares authorized and, 16,526,800 shares
   issued and outstanding as of June 30, 1996)(1)........................................      1,653       2,203
  Additional paid-in capital.............................................................     12,370      67,013
  Accumulated deficit....................................................................    (64,962)    (69,146)
  Treasury stock, at cost................................................................       (186)       (186)
                                                                                           ---------  -----------
    Total stockholders' deficit..........................................................    (51,125)       (116)
                                                                                           ---------  -----------
      Total capitalization...............................................................  $  14,141   $  14,034
                                                                                           ---------  -----------
                                                                                           ---------  -----------
</TABLE>
 
- ------------------------
 
(1)  Excludes 2,777,920 shares reserved for issuance under the Stock Option Plan
    pursuant  to which options  have been granted  covering 2,579,760 shares and
     198,160 shares are available  for issuance at  a weighted average  exercise
     price of $2.64 per share.
 
                                       16
<PAGE>
                      SELECTED CONSOLIDATED FINANCIAL DATA
                     (IN THOUSANDS, EXCEPT PER SHARE DATA)
 
    The  selected consolidated financial data presented below as of and for each
of the three  years ended December  31, 1995 are  derived from the  consolidated
financial statements of the Company, which have been audited by Price Waterhouse
LLP,  independent  certified  public  accountants.  The  consolidated  financial
statements as of December 31,  1994 and 1995, and for  each of the years in  the
three  years ended  December 31,  1995, together  with the  Price Waterhouse LLP
report  thereon,  are  included  elsewhere  in  this  Prospectus.  The  selected
consolidated  financial  data presented  below  as of  and  for the  years ended
December 31, 1991 and 1992, and as of and for the six months ended June 30, 1995
and 1996 are unaudited but have been  prepared on the same bases as the  audited
financial statements and, in the opinion of management, contain all adjustments,
consisting   only  of  normal  recurring   adjustments,  necessary  for  a  fair
presentation of  the results  of  operations and  financial condition  for  such
periods.   The  results  of  operations  presented  below  are  not  necessarily
indicative of  results  to be  expected  for  any future  period.  The  selected
consolidated  financial  data should  be read  in conjunction  with Management's
Discussion and Analysis of  Financial Condition and  Results of Operations,  the
consolidated financial statements and notes thereto, and the unaudited pro forma
consolidated financial data included elsewhere in this Prospectus.
   
<TABLE>
<CAPTION>
                                                                                                                      SIX
                                                                                                                    MONTHS
                                                                                                                     ENDED
                                                                           YEAR ENDED DECEMBER 31,                 JUNE 30,
                                                            -----------------------------------------------------  ---------
                                                              1991       1992       1993      1994(1)     1995       1995
                                                            ---------  ---------  ---------  ---------  ---------  ---------
<S>                                                         <C>        <C>        <C>        <C>        <C>        <C>
STATEMENT OF OPERATIONS DATA:
  Revenues................................................  $  38,859  $  45,805  $  51,264  $  91,917  $ 115,519  $  56,624
  Expenses:
    Operating expenses....................................     35,938     41,429     44,233     84,094    104,697     51,507
    Purchased research and development....................         --         --         --     13,791         --         --
    Loss on lease termination.............................         --         --      3,802         --         --         --
    Litigation settlements................................         --         --         --      1,750      4,500      4,500
                                                            ---------  ---------  ---------  ---------  ---------  ---------
  Operating income (loss).................................      2,921      4,376      3,229     (7,718)     6,322        617
  Equity in loss of Joint Venture.........................     (2,057)    (6,713)    (3,564)      (615)        --         --
  Interest expense........................................     (9,575)    (9,606)    (6,945)    (7,830)    (5,809)    (3,110)
  Other income (expense), net.............................        519        232       (311)       316        482        334
                                                            ---------  ---------  ---------  ---------  ---------  ---------
  Income (loss) from continuing operations before income
   taxes..................................................     (8,192)   (11,711)    (7,591)   (15,847)       995     (2,159)
  Income tax (provision) benefit..........................      2,246      4,451      1,817      2,688        291      1,052
                                                            ---------  ---------  ---------  ---------  ---------  ---------
  Income (loss) from continuing operations................     (5,946)    (7,260)    (5,774)   (13,159)     1,286     (1,107)
  Income (loss) from discontinued operations, net of
   income taxes...........................................       (194)       409     (4,357)     1,006         --         --
                                                            ---------  ---------  ---------  ---------  ---------  ---------
  Net income (loss).......................................     (6,140)    (6,851)   (10,131)   (12,153)     1,286     (1,107)
  Dividends and accretion on mandatorily redeemable
   preferred stock........................................         --         --         --     (1,518)    (3,003)    (1,455)
                                                            ---------  ---------  ---------  ---------  ---------  ---------
  Net income (loss) applicable to common stock............  $  (6,140) $  (6,851) $ (10,131) $ (13,671) $  (1,717) $  (2,562)
                                                            ---------  ---------  ---------  ---------  ---------  ---------
                                                            ---------  ---------  ---------  ---------  ---------  ---------
 
PER SHARE DATA:
  Income (loss) from:
    Continuing operations.................................  $   (0.67) $   (0.78) $   (0.61) $   (0.99) $    0.08  $   (0.06)
    Discontinued operations...............................      (0.02)      0.04      (0.47)      0.07         --         --
    Dividends and accretion on mandatorily redeemable
     preferred stock......................................         --         --         --      (0.11)     (0.18)     (0.09)
                                                            ---------  ---------  ---------  ---------  ---------  ---------
  Net income (loss) applicable to common stock............  $   (0.69) $   (0.74) $   (1.08) $   (1.03) $   (0.10) $   (0.15)
                                                            ---------  ---------  ---------  ---------  ---------  ---------
                                                            ---------  ---------  ---------  ---------  ---------  ---------
  Weighted average common and common equivalent shares
   outstanding............................................      8,819      9,228      9,392     13,237     17,025     16,617
 
<CAPTION>
 
                                                              1996
                                                            ---------
<S>                                                         <C>
STATEMENT OF OPERATIONS DATA:
  Revenues................................................  $  63,325
  Expenses:
    Operating expenses....................................     53,272
    Purchased research and development....................         --
    Loss on lease termination.............................         --
    Litigation settlements................................         --
                                                            ---------
  Operating income (loss).................................     10,053
  Equity in loss of Joint Venture.........................         --
  Interest expense........................................     (1,982)
  Other income (expense), net.............................        293
                                                            ---------
  Income (loss) from continuing operations before income
   taxes..................................................      8,364
  Income tax (provision) benefit..........................     (1,673)
                                                            ---------
  Income (loss) from continuing operations................      6,691
  Income (loss) from discontinued operations, net of
   income taxes...........................................         --
                                                            ---------
  Net income (loss).......................................      6,691
  Dividends and accretion on mandatorily redeemable
   preferred stock........................................     (1,604)
                                                            ---------
  Net income (loss) applicable to common stock............  $   5,087
                                                            ---------
                                                            ---------
PER SHARE DATA:
  Income (loss) from:
    Continuing operations.................................  $    0.38
    Discontinued operations...............................         --
    Dividends and accretion on mandatorily redeemable
     preferred stock......................................      (0.09)
                                                            ---------
  Net income (loss) applicable to common stock............  $    0.29
                                                            ---------
                                                            ---------
  Weighted average common and common equivalent shares
   outstanding............................................     17,593
</TABLE>
    
 
                                       17
<PAGE>
<TABLE>
<CAPTION>
                                                                                          DECEMBER 31,
                                                                      -----------------------------------------------------
                                                                        1991       1992       1993       1994       1995
                                                                      ---------  ---------  ---------  ---------  ---------
<S>                                                                   <C>        <C>        <C>        <C>        <C>
BALANCE SHEET DATA:
  Cash..............................................................  $  11,320  $   3,756  $     375  $   5,702  $   3,895
  Working capital...................................................      7,692        969    (11,004)   (15,549)   (17,953)
  Total assets......................................................     61,380     40,423     40,058     52,232     44,093
  Current portion of long-term debt.................................      7,887      4,522      7,857      5,340      7,660
  Long-term debt, excluding current maturities......................     60,187     61,585     56,624     35,753     27,220
  Mandatorily redeemable preferred stock............................         --         --         --     31,122     34,125
  Stockholders' deficit.............................................    (37,368)   (43,291)   (53,416)   (54,729)   (56,420)
 
<CAPTION>
                                                                          JUNE 30, 1996
                                                                      ----------------------
                                                                                     AS
                                                                       ACTUAL    ADJUSTED(2)
                                                                      ---------  -----------
<S>                                                                   <C>        <C>
BALANCE SHEET DATA:
  Cash..............................................................  $   4,690   $   4,774
  Working capital...................................................    (14,483)     (6,631)
  Total assets......................................................     44,609      43,374
  Current portion of long-term debt.................................      8,151       1,151
  Long-term debt, excluding current maturities......................     21,386       1,208
  Mandatorily redeemable preferred stock............................     35,729      11,791
  Stockholders' deficit.............................................    (51,125)       (116)
</TABLE>
 
- ------------------------------
 
(1) The Company accounted for its interest in the Joint Venture under the equity
    method  of accounting prior to acquiring the remaining interest in the Joint
    Venture, effective March 30, 1994.
 
(2) Adjusted to reflect  (i) receipt by  the Company of the  net proceeds to  be
    received  from the sale of Common Stock offered hereby at an assumed initial
    public offering price of  $11.00 per share and  (ii) the application of  the
    net  proceeds  of  the Offering  to  repay existing  indebtedness  under the
    Company's 1994 bank credit facility in the principal amount of approximately
    $27.2 million (or  approximately 98% of  the principal amount  outstanding),
    plus accrued interest of approximately $0.4 million and to redeem Redeemable
    Preferred  Stock  with a  stated value  of  approximately $26.1  million (or
    approximately 67% of the stated  value outstanding), plus accrued  dividends
    of approximately $1.5 million.
    With regard to redemption of the Redeemable Preferred Stock, the adjustments
    reflect  acceleration of  the unaccreted  portion of  the original preferred
    stock discount as a  charge to stockholders' equity  (deficit). There is  no
    income tax benefit associated with the accelerated accretion. With regard to
    repayment  of a  portion of the  1994 bank credit  facility, the adjustments
    reflect deferred debt issue costs, net of related income tax benefits, as  a
    charge  to  stockholders' equity  (deficit).  The deferred  debt  issue cost
    write-off will be charged against earnings, as an extraordinary item, net of
    tax, in the period in  which a portion of the  1994 bank credit facility  is
    repaid.  Based on an assumed public offering price of $11.00 per share, this
    charge is estimated to be $0.9 million before income taxes.
 
                                       18
<PAGE>
                UNAUDITED PRO FORMA CONSOLIDATED FINANCIAL DATA
                     (IN THOUSANDS, EXCEPT PER SHARE DATA)
 
    The following table sets  forth statement of operations  data and per  share
data  of the Company for the year ended December 31, 1995 and for the six months
ended June 30, 1995  and 1996, and  as adjusted to reflect,  as if occurring  on
January 1, 1995, (i) receipt by the Company of the net proceeds from the sale of
Common  Stock  offered hereby  at an  assumed initial  public offering  price of
$11.00 per share and (ii) the application of the net proceeds of the Offering to
repay a  portion of  the Company's  existing indebtedness  under the  1994  bank
credit facility and to redeem a portion of the Redeemable Preferred Stock.
 
<TABLE>
<CAPTION>
                                                           YEAR ENDED           SIX MONTHS ENDED        SIX MONTHS ENDED
                                                       DECEMBER 31, 1995         JUNE 30, 1995           JUNE 30, 1996
                                                     ----------------------  ----------------------  ----------------------
                                                                    PRO                     PRO                     PRO
                                                       ACTUAL      FORMA       ACTUAL      FORMA       ACTUAL      FORMA
                                                     ----------  ----------  ----------  ----------  ----------  ----------
<S>                                                  <C>         <C>         <C>         <C>         <C>         <C>
STATEMENT OF OPERATIONS DATA:
  Revenues.........................................  $  115,519  $  115,519  $   56,624  $   56,624  $   63,325  $   63,325
  Expenses:
    Operating expenses.............................     104,697     104,697      51,507      51,507      53,272      53,272
    Litigation settlement(1).......................       4,500       4,500       4,500       4,500          --          --
                                                     ----------  ----------  ----------  ----------  ----------  ----------
  Operating income.................................       6,322       6,322         617         617      10,053      10,053
  Interest expense(2)..............................      (5,809)     (2,914)     (3,110)     (1,665)     (1,982)       (578)
  Other income, net................................         482         482         334         334         293         293
                                                     ----------  ----------  ----------  ----------  ----------  ----------
  Income before income taxes.......................         995       3,890      (2,159)       (714)      8,364       9,768
  Income tax (provision) benefit(3)................         291        (352)      1,052         617      (1,673)     (2,248)
                                                     ----------  ----------  ----------  ----------  ----------  ----------
  Net income.......................................       1,286       3,538      (1,107)        (97)      6,691       7,520
  Dividends and accretion on mandatorily redeemable
   preferred stock(4)..............................      (3,003)       (991)     (1,455)       (480)     (1,604)       (529)
                                                     ----------  ----------  ----------  ----------  ----------  ----------
  Net income (loss) applicable to common stock.....  $   (1,717) $    2,547  $   (2,562) $     (577) $    5,087  $    6,991
                                                     ----------  ----------  ----------  ----------  ----------  ----------
                                                     ----------  ----------  ----------  ----------  ----------  ----------
PER SHARE DATA:
  Net income.......................................  $     0.08  $     0.16  $    (0.06) $    (0.01) $     0.38  $     0.32
  Dividends and accretion on mandatorily redeemable
   preferred stock.................................       (0.18)      (0.05)      (0.09)      (0.02)      (0.09)      (0.02)
                                                     ----------  ----------  ----------  ----------  ----------  ----------
  Net income (loss) applicable to common stock.....  $    (0.10) $     0.11  $    (0.15) $    (0.03) $     0.29  $     0.30
                                                     ----------  ----------  ----------  ----------  ----------  ----------
                                                     ----------  ----------  ----------  ----------  ----------  ----------
  Weighted average common and common equivalent
   shares outstanding..............................      17,025      22,525      16,617      22,117      17,593      23,093
</TABLE>
 
- ------------------------------
 
(1) The litigation settlement had an after tax value of $2.8 million.
 
(2)  Pro forma interest  expense gives effect  to the Offering  as of January 1,
    1995 and the  associated elimination  of interest expense  of $2.5  million,
    $1.2 million and $1.2 million for the periods ending December 31, 1995, June
    30,  1995 and June 30, 1996, respectively, resulting from the repayment of a
    portion of the Company's  existing indebtedness under  the 1994 bank  credit
    facility  of $27.6  million. Pro  forma interest  expense also  reflects the
    elimination of amortization associated with  the write-off of deferred  debt
    issue  costs as a result  of the early retirement  of debt amounting to $0.4
    million, $0.2 million and $0.2 million respectively, for such periods.
 
(3) Pro forma income taxes gives effect  to the tax effect of the interest  rate
    adjustments described in Note 2.
 
(4) Pro forma dividends and accretion on Redeemable Preferred Stock reflects the
    pro rata elimination of such dividends and accretion.
 
                                       19
<PAGE>
                    MANAGEMENT'S DISCUSSION AND ANALYSIS OF
                 FINANCIAL CONDITION AND RESULTS OF OPERATIONS
 
RESULTS OF CONTINUING OPERATIONS
 
    The Company's results from continuing operations, for the periods indicated,
are set forth below:
 
<TABLE>
<CAPTION>
                                                                                               SIX MONTHS ENDED
                                                               YEAR ENDED DECEMBER 31,             JUNE 30,
                                                           --------------------------------  --------------------
                                                             1993       1994        1995       1995       1996
                                                           ---------  ---------  ----------  ---------  ---------
<S>                                                        <C>        <C>        <C>         <C>        <C>
Revenues.................................................  $  51,264  $  91,917  $  115,519  $  56,624  $  63,325
Expenses:
  Operating Expenses:
    Production and customer support......................     15,108     25,123      32,261     16,346     15,520
    Commissions, royalties and license fees..............      1,091      7,153      11,720      5,559      6,660
    Selling, general and administrative..................     22,908     33,426      36,279     17,730     19,043
    Depreciation and amortization........................      2,158      8,331       9,572      4,854      3,972
    Product development and programming..................      2,968     10,061      14,865      7,018      8,077
  Purchased research and development.....................     --         13,791      --         --         --
  Loss on lease termination..............................      3,802     --          --         --         --
  Litigation settlements.................................     --          1,750       4,500      4,500     --
                                                           ---------  ---------  ----------  ---------  ---------
Operating income (loss)..................................      3,229     (7,718)      6,322        617     10,053
Equity in loss of Joint Venture..........................     (3,564)      (615)     --         --         --
Interest expense.........................................     (6,945)    (7,830)     (5,809)    (3,110)    (1,982)
Other income (expense), net..............................       (311)       316         482        334        293
                                                           ---------  ---------  ----------  ---------  ---------
Income (loss) from continuing operations before income
 taxes...................................................     (7,591)   (15,847)        995     (2,159)     8,364
Income tax (provision) benefit...........................      1,817      2,688         291      1,052     (1,673)
                                                           ---------  ---------  ----------  ---------  ---------
Income (loss) from continuing operations.................  $  (5,774) $ (13,159) $    1,286  $  (1,107) $   6,691
                                                           ---------  ---------  ----------  ---------  ---------
                                                           ---------  ---------  ----------  ---------  ---------
</TABLE>
 
OVERVIEW
 
    The  Company  is a  leading supplier  of  automobile claims  information and
processing, claims management software  and value-added communication  services.
The Company's customers include each of the 50 largest U.S. automobile insurance
companies,  over 250  other automobile insurance  companies and  more than 8,500
collision  repair  facilities.  The  Company's  technology-based  services   and
products  improve efficiency, manage costs and increase consumer satisfaction in
the management of automobile claims and restoration.
 
    The Company sells its  products to two  primary customer markets:  insurance
companies   (approximately  70%  of  revenue   in  1995)  and  collision  repair
facilities. In  addition, certain  Company products  and services  are aimed  at
improving  the  efficiency  of  both  markets  by  enabling  the  two  groups to
communicate electronically. The Company's  principal products for the  insurance
market are its TOTAL LOSS vehicle valuation services, used to estimate the value
of  unrepairable vehicles, and its EZEST  collision estimating software, used to
estimate the cost of repairing vehicles. The Company also offers insurers access
to EZNET, its communications  network. The Company  has recently introduced  its
PATHWAYS   workflow   management  software,   which  integrates   the  Company's
information and software products into a total workflow management solution  for
insurance  field appraisal staffs. The Company offers insurers its ACCESS claims
service,  an  integrated  appraisal  and  restoration  management  service.  The
Company's  principal  product  for  collision  repair  facilities  is  its EZEST
collision estimating software.
 
    TOTAL LOSS services, generally obtained through direct dial-up access to the
Company's host-based valuation system,  are billed to  insurance companies on  a
per  valuation  basis or  under contract  terms  that specify  fixed fees  for a
prescribed number  of transactions.  Volume discounts  affect pricing.  PATHWAYS
collision  estimating  and EZEST  customer subscriptions  are billed  monthly in
advance. EZNET communication services are generally priced on a per  transaction
basis.  ACCESS services are billed monthly  to insurance companies and collision
repair  facilities  on  a  per  transaction  basis.  Monthly  subscription   and
transaction rates for all products and
 
                                       20
<PAGE>
services  are established under  negotiated contracts or  pricing agreements. In
general, customer  account balances  are  settled monthly.  Under the  terms  of
certain  contracts involving quarterly or  annual prepayments, deferred revenues
are recorded  and subsequently  recognized  over the  periods in  which  related
revenues are earned.
 
    For  the year ended December 31,  1995, approximately $59.8 million, or 52%,
of the  Company's  revenues were  earned  under contracts  with  customers  that
specify  minimum purchase requirements. Contracts are generally for two to three
years. A  substantial portion  of the  Company's remaining  revenue  represented
sales  to customers that have been doing business with the Company for more than
10 years. Use of  multi-year contracts is common  practice within the  industry,
making it difficult to take customers from competitors during the contract term.
 
    A  substantial portion of the Company's  production and customer support and
general and  administrative  expense  is fixed  in  nature.  Sales  commissions,
royalties,  license  fees  and  certain  selling  expenses  generally  vary with
revenue.
 
    As a  result  of  debt  incurred  in  connection  with  the  Company's  1988
acquisition  of CCC, the Company became  highly leveraged. The Company's ability
to invest in new product development and conduct its business in accordance with
its business plan was constrained by the limitations imposed by its  acquisition
borrowings.  The Company formed CCCDC to  develop the EZEST collision estimating
software. To finance EZEST development and marketing efforts, the Company relied
on the  sale  of revenue  streams  from certain  end-user  collision  estimating
contracts.  These  contract  funding transactions  provided  essential liquidity
until June 1994, when  the Company completed  a recapitalization. In  connection
with  this  recapitalization, White  River  acquired $39  million  of Redeemable
Preferred Stock, and 7,050,850 shares of Common Stock, and CCC entered into  the
1994  bank  credit facility  which  is guaranteed  by  the Company.  White River
immediately resold $1,462,000  of the  Redeemable Preferred Stock  (3.8% of  the
outstanding  Redeemable Preferred Stock) and 264,407  shares of the Common Stock
(1.4% of  the total  outstanding Common  Stock) to  two investment  partnerships
affiliated  with Hambrecht & Quist LLC.  See "Underwriting." Prior to April 1994
the Company accounted  for its  interest in CCCDC  under the  equity method.  In
1994,  the Company  acquired the 50%  of CCCDC  that it did  not previously own.
Since the acquisition, the Company has consolidated CCCDC.
 
    The Redeemable Preferred Stock includes  certain rights set forth in  detail
in  "Description of  Capital Stock--The  Redeemable Preferred  Stock" and "--The
Series E Preferred Stock." In particular, the Series C Preferred Stock  includes
the rights (i) to elect a majority of directors of the Company in the event of a
default  in a redemption or dividend payment  obligation, if White River and its
affiliates then own  at least 50%  of the outstanding  Series C Preferred  Stock
(neither  of which has occurred to date) and  (ii) in the event that the Company
or a subsidiary fails to pay when  due or during any applicable grace period  or
in  the event that notice of acceleration of the maturity or required prepayment
and demand for payment is received by  the Company or any subsidiary, in  either
case with respect to indebtedness in the aggregate amount in excess of $500,000,
the  right on  the part  of the holders  of a  majority of  the then outstanding
Series C Preferred Stock to determine in their sole discretion the action to  be
taken  on behalf of the Company with  respect to such indebtedness. The Series E
Preferred Stock,  if  and  when issued  to  and  held by  White  River  and  its
affiliates,  will permit White River to cast 51%  of the votes to be cast on any
matter to be voted on by the  holders of Common Stock, subject to reductions  in
the  event that  either the  Company redeems  part of  the outstanding  Series E
Preferred Stock or White  River and its  affiliates no longer  hold all of  such
stock.
 
    The  principal payment obligations and the restrictive covenants of the 1994
bank credit  facility  have  continued  to  constrain  the  Company's  operating
activities.  During the first  half of 1996,  the Company did  not incur certain
operating expenditures and make certain investments  that it would have made  in
the  absence of the  1994 bank credit  facility covenants. As  a result of these
delayed expenditures, the Company believes  that its operating income  increased
during  the first half  of 1996 by between  $0.8 million and  $1.0 million. As a
result, the  Company postponed  until later  in the  year its  plans to  enhance
internal functions and capabilities (including improvements to customer tracking
software,  additional staff hiring and training, and certain sales and marketing
activities).
 
                                       21
<PAGE>
    Depreciation expense includes depreciation attributable to certain  software
acquired  through the  Company's acquisition  of the  joint venture  interest in
CCCDC. In the purchase price allocation for the CCCDC acquisition, $5.2  million
was  assigned to  purchased software  with a  two year  life, $13.8  million was
assigned to in-process research and development software projects, $6.6  million
was  assigned to acquired  tangible assets and  the balance of  $3.7 million was
assigned to goodwill. The amount assigned to in-process research and development
was charged  against operating  results at  the time  of the  acquisition. As  a
result  of expiration of the purchased software's  two year life as of March 31,
1996, purchased software depreciation of approximately $2.6 million in 1995 will
decline to approximately $0.7 million in 1996.
 
    Research and  development  expense,  which is  principally  the  design  and
development  of new software and information  products, is expensed as incurred.
Software  development  costs,  if  material,  are  capitalized  when  sufficient
evidence  exists that technological feasibility has been established. There were
no significant software development costs  subject to capitalization during  the
three  years ended  December 31, 1995  or during  the six months  ended June 30,
1996. The Company  believes that its  future success depends  on its ability  to
enhance  its  current services  and  products and  to  develop new  services and
products that address the needs of its  customers. As a result, the Company  has
in  the past and intends to continue  to commit substantial resources to product
development and programming. Over the past two years ended December 31, 1995 the
Company  expended  approximately  $24.9  million  for  product  development  and
programming.
 
    The  Company has offset the income tax  benefit attributable to a portion of
the Company's future income tax deductions with tax valuation allowances because
of the Company's recent history of operating losses and an inability to  project
future  taxable income  with certainty.  This treatment  increased the Company's
overall effective income tax rate in the years the deferred income tax valuation
allowances were provided.  Such valuation allowances,  $5.0 million at  December
31,  1995, have been  and will continue  to be released  to income and therefore
reduce the  effective tax  rate if  and to  the extent  the Company  is able  to
successfully  achieve a recapitalization through  the Offering and demonstrate a
predictable pattern of profitablity.
 
    Despite its accumulated deficit, as of December 31, 1995, the Company's  net
operating  loss  carryforwards  totaled  only $0.3  million.  This  disparity is
attributable to the lack of tax basis for certain past operating charges.  Since
inception,  the Company has charged  against earnings: (i) goodwill amortization
related to acquired  businesses in  the amount of  approximately $32.5  million,
(ii)   purchased  in-process  research  and  development  software  projects  of
approximately  $13.8  million  and  (iii)  purchased  software  amortization  of
approximately  $4.6 million. The Offering will not result in a change in control
for income tax  purposes that  would limit  the use  of the  net operating  loss
carryforwards. In addition, as of December 31, 1995, the Company had no research
investment credit carryforwards.
 
                                       22
<PAGE>
RESULTS OF CONTINUING OPERATIONS AS A PERCENTAGE OF REVENUE
 
    The Company's results from continuing operations, as a percentage of revenue
for the periods indicated, are set forth below:
 
<TABLE>
<CAPTION>
                                                                                                    SIX MONTHS ENDED JUNE
                                                                     YEAR ENDED DECEMBER 31,                 30,
                                                                ----------------------------------  ----------------------
                                                                   1993        1994        1995        1995        1996
                                                                ----------  ----------  ----------  ----------  ----------
<S>                                                             <C>         <C>         <C>         <C>         <C>
Revenues......................................................      100.0%      100.0%      100.0%      100.0%      100.0%
                                                                    -----       -----       -----       -----       -----
Expenses:
  Operating Expenses:
    Production and customer support...........................       29.5        27.3        27.9        28.9        24.5
    Commissions, royalties and license fees...................        2.1         7.8        10.1         9.8        10.5
    Selling, general and administrative.......................       44.7        36.4        31.4        31.3        30.1
    Depreciation and amortization.............................        4.2         9.1         8.3         8.6         6.3
    Product development and programming.......................        5.8        10.9        12.9        12.4        12.7
  Purchased research and development..........................      --           15.0       --          --          --
  Loss on lease termination...................................        7.4       --          --          --          --
  Litigation settlements......................................      --            1.9         3.9         7.9       --
                                                                    -----       -----       -----       -----       -----
Operating income (loss).......................................        6.3        (8.4)        5.5         1.1        15.9
Equity in loss of Joint Venture...............................       (7.0)       (0.7)      --          --          --
Interest expense..............................................      (13.5)       (8.5)       (5.0)       (5.5)       (3.1)
Other income (expense), net...................................       (0.6)        0.3         0.4         0.6         0.4
                                                                    -----       -----       -----       -----       -----
Income (loss) from continuing operations before income
 taxes........................................................      (14.8)      (17.2)        0.9        (3.8)       13.2
Income tax (provision) benefit................................        3.5         2.9         0.3        (1.8)      (2.6)
                                                                    -----       -----       -----       -----       -----
Income (loss) from continuing operations......................      (11.3)%     (14.3)%       1.1%       (2.0)%      10.6%
                                                                    -----       -----       -----       -----       -----
                                                                    -----       -----       -----       -----       -----
</TABLE>
 
SIX MONTHS ENDED JUNE 30, 1996 COMPARED WITH SIX MONTHS ENDED JUNE 30, 1995
 
    REVENUES.  Total revenues increased by $6.7 million, or 11.8%, due primarily
to  higher revenues from collision estimating software licensing, from EZNET and
from ACCESS claims services which offset lower revenues from the Company's TOTAL
LOSS  services.  Collision  estimating  software  licensing  revenue   increased
primarily  because of an increase in the number of software licenses principally
to collision  repair  facilities.  This  volume  increase  more  than  offset  a
reduction  in  prices caused  by competitive  pressures.  The increase  in EZNET
revenue  was  due  to  additional  EZNET  network  and  recycled  part   locator
transactions,  both  at a  slightly higher  average  price per  transaction. The
increase in  ACCESS claims  services  was due  primarily to  higher  transaction
volume.  The  decrease  in  TOTAL  LOSS revenue  resulted  from  a  reduction in
transaction volume offset in part by a higher average price per transaction.
 
    PRODUCTION AND CUSTOMER SUPPORT.  Production and customer support  decreased
from  $16.3  million,  or 28.9%  of  revenues,  to $15.5  million,  or  24.5% of
revenues, due primarily to the Company's efforts to reduce production costs.
 
    COMMISSIONS, ROYALTIES AND LICENSE FEES.  Commissions, royalties and license
fees increased from $5.6 million, or 9.8% of revenues, to $6.7 million, or 10.5%
of revenues. The  increase in such  expenses as  a percent of  revenues was  due
primarily to higher revenues from the licensing of collision estimating software
which generates both a sales commission and a data royalty.
 
    SELLING,  GENERAL AND  ADMINISTRATIVE.  Selling,  general and administrative
increased from $17.7 million, or 31.3%  of revenues, to $19.0 million, or  30.1%
of  revenues.  In the  first  half of  1996, the  Company  incurred a  charge of
approximately  $0.9  million  related  to  the  severance  of  a  former  senior
executive.  During this same period, the Company did not incur certain operating
expenditures and make certain investments that it would have made in the absence
of the 1994 bank credit  facility covenants. These actions substantially  offset
the recorded severance charge.
 
                                       23
<PAGE>
    PRODUCT  DEVELOPMENT AND  PROGRAMMING.  Product  development and programming
increased from $7.0 million, or 12.4% of revenues, to $8.1 million, or 12.7%  of
revenues.  The  increase  was due  primarily  to greater  investment  in product
development and  wage pressure  associated with  hiring and  retaining  software
engineers.
 
    INTEREST  EXPENSE AND  INCOME TAXES.   Interest  expense declined  from $3.1
million to $2.0 million, due primarily to lower average borrowings  outstanding.
The effective income tax rate for the 1996 period was 20.0%, resulting primarily
from the release of certain deferred income tax valuation allowances. See Note 6
to the Consolidated Financial Statements.
 
1995 COMPARED WITH 1994
 
    REVENUES.   Total revenues  increased by $23.6 million,  or 25.7%. The total
revenue increase includes the effect of  consolidating CCCDC for a full year  in
1995,  versus use  of the equity  method during  the first quarter  of 1994 when
CCCDC recorded revenues of $11.4 million. Had CCCDC been consolidated for all of
1994, the 1995  over 1994  revenue increase would  have been  $13.3 million,  or
13.0%.  This increase in  revenue was primarily  attributable to higher revenues
from collision estimating software licensing, from EZNET and from ACCESS  claims
services.  Collision estimating  software licensing  revenue increased primarily
because of an increase in the  number of software licenses, particularly in  the
collision  repair facility  market. TOTAL  LOSS valuation  service revenues were
down slightly, reflecting  lower volume.  In addition, sales  of other  products
increased,  reflecting new product introductions. The increase in EZNET revenues
was due to additional EZNET network and recycled part locator transactions, with
EZNET at  a slightly  higher  average price  per  transaction. The  increase  in
revenues  for ACCESS  claims services  was due  primarily to  higher transaction
volume.
 
    COMMISSIONS, ROYALTIES AND LICENSE FEES.  Commissions, royalties and license
fees increased from  $7.2 million,  or 7.8% of  revenues, to  $11.7 million,  or
10.1%  of revenues. This increase in such  expenses as a percent of revenues was
due primarily to a change in the mix of products sold, including higher revenues
from the  licensing of  collision estimating  software, which  generates both  a
sales  commission and a data  royalty. The increase in  revenue from licenses of
collision estimating  software resulted  from higher  volume together  with  the
effect of consolidating CCCDC for all of 1995.
 
    SELLING,  GENERAL AND  ADMINISTRATIVE.  Selling,  general and administrative
increased from $33.4 million, or 36.4%  of revenues, to $36.3 million, or  31.4%
of  revenues. This  increase is  attributable primarily  to higher  salaries and
travel expense associated with the Company's sales force. The decline in expense
as a percentage of  revenue is due  to the increase  in revenues, including  the
effect  on revenues of consolidating CCCDC for all of 1995, and the fixed nature
of certain general and administrative expenses.
 
    DEPRECIATION AND AMORTIZATION.  Depreciation and amortization increased from
$8.3 million, or 9.1%  of revenues, to  $9.6 million, or  8.3% of revenues,  due
primarily  to the acquisition of CCCDC, effective March 30, 1994. As a result of
the acquisition,  purchased  software amortization,  goodwill  amortization  and
depreciation  expense  increased $0.7  million, $0.1  million and  $1.1 million,
respectively.
 
    PRODUCT DEVELOPMENT AND  PROGRAMMING.  Product  development and  programming
increased  from $10.1 million, or 10.9% of  revenues, to $14.9 million, or 12.9%
of revenues. The increase was due predominantly to greater investment in product
development, relating in large part to the Company's PATHWAYS software, and wage
pressure associated with hiring and  retaining software engineers. The  increase
in  these  expenses  as  a  percent of  revenues  also  reflects  the  effect of
consolidating CCCDC for all of 1995.
 
    PURCHASED RESEARCH AND DEVELOPMENT.  In the CCCDC purchase price allocation,
$13.8 million was assigned to in-process research and development projects.  The
amount  assigned to  in-process research  and development  software projects was
charged against operating results at the time of the acquisition. See Note 4  to
the Consolidated Financial Statements.
 
    INTEREST  EXPENSE AND  INCOME TAXES.   Interest  expense declined  from $7.8
million to $5.8 million, due primarily to lower average borrowings  outstanding,
reflecting  the Company's June 1994  recapitalization, including the White River
transaction. The  income  tax  benefit  attributable  to  continuing  operations
declined  from $2.7  million to $0.3  million, due primarily  to improvements in
results from continuing  operations. See  Note 6 to  the Consolidated  Financial
Statements.
 
                                       24
<PAGE>
    LITIGATION SETTLEMENT.  The litigation settlement charge of $4.5 million was
recorded to provide for resolution of litigation involving a corporate publisher
of used car valuation books. This matter was settled in April 1996, however, the
original   settlement  charge  was  sufficient   to  provide  for  the  ultimate
settlement. In June 1994 litigation involving an independent corporate  provider
of guidebook data was settled. Under the settlement agreement the Company agreed
to  pay the provider  $1.75 million. See  Note 15 to  the Consolidated Financial
Statements.
 
1994 COMPARED WITH 1993
 
    REVENUES.   Total  revenues  increased  by  $40.7  million,  or  79.3%,  due
primarily  to higher revenues  from collision estimating  software licensing and
the effect of  consolidating CCCDC for  the last three  quarters of 1994.  CCCDC
revenues  for the last  three quarters of  1994 totaled $39.3  million, of which
$31.3 million  was  attributable  to collision  estimating  software  licensing.
Increased  volume in collision estimating software  licensing was offset in part
by continuing competitive price pressures. In addition, revenues from total loss
valuation services increased,  reflecting increased  volume. Increased  revenues
from sales of other products also contributed to growth in revenues.
 
    PRODUCTION  AND CUSTOMER SUPPORT.  Production and customer support increased
from $15.1  million,  or  29.5% of  revenues,  to  $25.1 million,  or  27.3%  of
revenues.  The increase  in these  expenses reflects  principally the  effect of
consolidating CCCDC for the last three quarters of 1994.
 
    COMMISSIONS, ROYALTIES AND LICENSE FEES.  Commissions, royalties and license
fees increased from $1.1 million, or 2.1% of revenues, to $7.2 million, or  7.8%
of  revenues. This increase was due primarily to a change in the mix of products
sold, including  higher  revenues from  the  licensing of  collision  estimating
software  and the  effect of  consolidating CCCDC.  Collision estimating revenue
generates both a sales commission and a data royalty.
 
    SELLING, GENERAL AND  ADMINISTRATIVE.  Selling,  general and  administrative
increased  from $22.9 million, or 44.7% of  revenues, to $33.4 million, or 36.4%
of  revenues,  reflecting  primarily  the  growth  in  the  Company's  revenues,
including the effect of consolidating CCCDC revenues for the last three quarters
of 1994.
 
    DEPRECIATION AND AMORTIZATION.  Depreciation and amortization increased from
$2.2  million, or  4.2% of revenues,  to $8.3  million or 9.1%  of revenues, due
primarily to the acquisition of CCCDC, effective March 30, 1994. As a result  of
the  acquisition,  purchased  software amortization,  goodwill  amortization and
depreciation expense  increased $2.0  million, $0.4  million and  $3.4  million,
respectively.
 
    PRODUCT  DEVELOPMENT AND  PROGRAMMING.  Product  development and programming
increased from $3.0 million, or 5.8% of revenues, to $10.1 million, or 10.9%  of
revenues.  The  increase  was  due  primarily  to  expenditures  related  to the
Company's PATHWAYS product  line, and  wage pressure  associated with  retaining
software  engineers. This  increase also  reflected the  effect of consolidating
CCCDC during the last three quarters of 1994.
 
    PURCHASED RESEARCH AND DEVELOPMENT.  In the CCCDC purchase price allocation,
$13.8 million was assigned to in-process research and development projects.  The
amount  assigned to  in-process research  and development  software projects was
charged against operating results at the time of the acquisition. See Note 4  to
the Consolidated Financial Statements.
 
    LOSS ON LEASE TERMINATION.  Loss on lease termination represents the present
value  of  future minimum  lease payments  under  the Company's  prior corporate
office lease and other related expenses.
 
    LITIGATION SETTLEMENT.  In June 1994 the litigation involving an independent
corporate provider of guidebook data was settled. Under the settlement agreement
the Company  agreed to  pay  the provider  $1.75 million.  See  Note 15  to  the
Consolidated Financial Statements.
 
    EQUITY IN LOSS OF CCCDC.  Equity in loss of CCCDC declined from $3.6 million
to  $0.6 million. This decrease reflects  both the effect of consolidating CCCDC
for the last three quarters of 1994 and improvements in results of operations of
CCCDC.
 
                                       25
<PAGE>
    INTEREST EXPENSE AND  INCOME TAXES.   Interest expense  increased from  $6.9
million to $7.8 million, due primarily to higher average borrowings outstanding.
This  increase results primarily from  interest expense attributable to contract
funding operations by CCCDC which was  consolidated for the last three  quarters
of  1994, offset  in part by  lower average borrowings  reflecting the Company's
June 1994 recapitalization,  including the White  River transaction. The  income
tax benefit attributable to continuing operations increased from $1.8 million to
$2.7 million, due primarily to an increase in losses from continuing operations.
See Note 6 to the Consolidated Financial Statements.
 
SELECTED QUARTERLY FINANCIAL RESULTS
 
    The   following  table  sets  forth  unaudited  consolidated  statements  of
operations for  the ten  quarters ended  June 30,  1996, as  well as  such  data
expressed  as  a percentage  of  the Company's  total  revenues for  the periods
indicated. These  quarterly statements  of operations  have been  prepared on  a
basis  consistent with the  audited financial statements  contained elsewhere in
this Prospectus.  They  include  all  adjustments,  consisting  only  of  normal
recurring  adjustments,  necessary  for  a fair  presentation  of  the quarterly
results of  operations, when  such  results are  read  in conjunction  with  the
audited  financial  statements and  notes  thereto appearing  elsewhere  in this
Prospectus. The operating results for any quarter are not necessarily indicative
of results for any future period.
<TABLE>
<CAPTION>
                                                               1994                                  1995                   1996
                                              --------------------------------------  -----------------------------------  -------
                                              FIRST (1)    SECOND    THIRD   FOURTH    FIRST   SECOND    THIRD    FOURTH    FIRST
                                              ---------   --------  -------  -------  -------  -------  -------  --------  -------
                                                                                 (IN THOUSANDS)
<S>                                           <C>         <C>       <C>      <C>      <C>      <C>      <C>      <C>       <C>
Revenues....................................   $13,344    $ 24,652  $26,712  $27,209  $28,012  $28,612  $28,817  $ 30,078  $31,369
Expenses:
  Operating expenses........................    13,056      23,148   24,036   23,854   25,106   26,401   26,394    26,796   27,031
  Purchased research and development (2)....        --      13,791       --       --       --       --       --        --       --
  Litigation settlements (3)................     1,750          --       --       --       --    4,500       --        --       --
                                              ---------   --------  -------  -------  -------  -------  -------  --------  -------
Operating income (loss).....................    (1,462)    (12,287)   2,676    3,355    2,906   (2,289)   2,423     3,282    4,338
Equity in loss of Joint Venture.............      (615)         --       --       --       --       --       --        --       --
Interest expense (4)........................    (1,855)     (2,499)  (1,778)  (1,698)  (1,610)  (1,500)  (1,422)   (1,277)  (1,032)
Other income (expense), net.................       373        (248)      11      180       82      251       68        81       53
                                              ---------   --------  -------  -------  -------  -------  -------  --------  -------
Income (loss) from continuing operations
 before income taxes........................    (3,559)    (15,034)     909    1,837    1,378   (3,538)   1,069     2,086    3,359
Income tax (provision) benefit..............       383       3,377     (318)    (754)    (511)   1,564     (243)     (519)    (775)
                                              ---------   --------  -------  -------  -------  -------  -------  --------  -------
Income (loss) from continuing operations....    (3,176)    (11,657)     591    1,083      867   (1,974)     826     1,567    2,584
Income (loss) from discontinued operations,
 net of income taxes........................    (1,427)     (1,214)   3,647       --       --       --       --        --       --
                                              ---------   --------  -------  -------  -------  -------  -------  --------  -------
Net income (loss)...........................    (4,603)    (12,871)   4,238    1,083      867   (1,974)     826     1,567    2,584
Dividends and accretion on mandatorily
 redeemable preferred stock.................        --        (106)    (698)    (714)    (715)    (740)    (765)     (783)    (793)
                                              ---------   --------  -------  -------  -------  -------  -------  --------  -------
Net income (loss) applicable to common
 stock......................................   $(4,603)   $(12,977) $ 3,540  $   369  $   152  $(2,714) $    61  $    784  $ 1,791
                                              ---------   --------  -------  -------  -------  -------  -------  --------  -------
                                              ---------   --------  -------  -------  -------  -------  -------  --------  -------
 
<CAPTION>
 
                                              SECOND
                                              -------
 
<S>                                           <C>
Revenues....................................  $31,956
Expenses:
  Operating expenses........................   26,241
  Purchased research and development (2)....       --
  Litigation settlements (3)................       --
                                              -------
Operating income (loss).....................    5,715
Equity in loss of Joint Venture.............       --
Interest expense (4)........................     (950)
Other income (expense), net.................      240
                                              -------
Income (loss) from continuing operations
 before income taxes........................    5,005
Income tax (provision) benefit..............     (898)
                                              -------
Income (loss) from continuing operations....    4,107
Income (loss) from discontinued operations,
 net of income taxes........................       --
                                              -------
Net income (loss)...........................    4,107
Dividends and accretion on mandatorily
 redeemable preferred stock.................     (811)
                                              -------
Net income (loss) applicable to common
 stock......................................  $ 3,296
                                              -------
                                              -------
</TABLE>
 
- ------------------------------
(1) The Company accounted for its interest in the Joint Venture under the equity
    method of accounting  prior to acquiring  the remaining interest,  effective
    March 30, 1994.
 
(2) See Note 4 to the Consolidated Financial Statements.
 
(3) See Note 15 to the Consolidated Financial Statements.
 
(4)  Interest expense  in the second  quarter of 1994  includes loan origination
    points of $0.3 million related to the bridge loan used to acquire the  Joint
    Venture interest.
 
                                       26
<PAGE>
<TABLE>
<CAPTION>
                                                             1994                                      1995
                                         ---------------------------------------------   ---------------------------------
                                         FIRST(1)     SECOND       THIRD      FOURTH       FIRST      SECOND       THIRD
                                         ---------   ---------   ---------   ---------   ---------   ---------   ---------
                                                                         (IN PERCENTAGES)
<S>                                      <C>         <C>         <C>         <C>         <C>         <C>         <C>
Revenues...............................     100.0 %      100.0%      100.0%      100.0%      100.0%      100.0%      100.0%
Expenses:
  Operating expenses...................      97.8         93.9        90.0        87.7        89.6        92.3        91.6
  Purchased research and development
   (2).................................        --         55.9          --          --          --          --          --
  Litigation settlements (3)...........      13.1           --          --          --          --        15.7          --
                                         ---------   ---------   ---------   ---------   ---------   ---------   ---------
Operating income (loss)................     (11.0 )      (49.8)       10.0        12.3        10.4        (8.0)        8.4
Equity in loss of Joint Venture........      (4.6 )         --          --          --          --          --          --
Interest expense (4)...................     (13.9 )      (10.1)       (6.7)       (6.2)       (5.7)       (5.2)       (4.9)
Other income (expense), net............       2.8         (1.0)        0.0         0.7         0.3         0.9         0.2
                                         ---------   ---------   ---------   ---------   ---------   ---------   ---------
Income (loss) from continuing
 operations before income taxes........     (26.7 )      (61.0)        3.4         6.8         4.9       (12.4)        3.7
Income tax (provision) benefit.........       2.9         13.7        (1.2)       (2.8)       (1.8)        5.5        (0.8)
                                         ---------   ---------   ---------   ---------   ---------   ---------   ---------
Income (loss) from continuing
 operations............................     (23.8 )      (47.3)        2.2         4.0         3.1        (6.9)        2.9
Income (loss) from discontinued
 operations, net of income taxes.......     (10.7 )       (4.9)       13.7          --          --          --          --
                                         ---------   ---------   ---------   ---------   ---------   ---------   ---------
Net income (loss)......................     (34.5 )      (52.2)       15.9         4.0         3.1        (6.9)        2.9
Dividends and accretion on mandatorily
 redeemable preferred stock............        --         (0.4)       (2.6)       (2.6)       (2.6)       (2.6)       (2.7)
                                         ---------   ---------   ---------   ---------   ---------   ---------   ---------
Net income (loss) applicable to common
 stock.................................     (34.5 )%     (52.6)%      13.3%        1.4%        0.5%       (9.5)%       0.2%
                                         ---------   ---------   ---------   ---------   ---------   ---------   ---------
                                         ---------   ---------   ---------   ---------   ---------   ---------   ---------
 
<CAPTION>
                                                             1996
                                                     ---------------------
                                          FOURTH       FIRST      SECOND
                                         ---------   ---------   ---------
 
<S>                                      <C>         <C>         <C>
Revenues...............................      100.0%      100.0%      100.0%
Expenses:
  Operating expenses...................       89.1        86.2        82.1
  Purchased research and development
   (2).................................         --          --          --
  Litigation settlements (3)...........         --          --          --
                                         ---------   ---------   ---------
Operating income (loss)................       10.9        13.8        17.9
Equity in loss of Joint Venture........         --          --          --
Interest expense (4)...................       (4.2)       (3.3)       (3.0)
Other income (expense), net............        0.3         0.2         0.7
                                         ---------   ---------   ---------
Income (loss) from continuing
 operations before income taxes........        6.9        10.7        15.6
Income tax (provision) benefit.........       (1.7)       (2.5)       (2.8)
                                         ---------   ---------   ---------
Income (loss) from continuing
 operations............................        5.2         8.2        12.8
Income (loss) from discontinued
 operations, net of income taxes.......         --          --          --
                                         ---------   ---------   ---------
Net income (loss)......................        5.2         8.2        12.8
Dividends and accretion on mandatorily
 redeemable preferred stock............       (2.6)       (2.5)       (2.5)
                                         ---------   ---------   ---------
Net income (loss) applicable to common
 stock.................................        2.6%        5.7%       10.3%
                                         ---------   ---------   ---------
                                         ---------   ---------   ---------
</TABLE>
 
- ------------------------------
(1) The Company accounted for its interest in the Joint Venture under the equity
    method  of accounting prior  to acquiring the  remaining interest, effective
    March 30, 1994.
 
(2) See Note 4 to the Consolidated Financial Statements.
 
(3) See Note 15 to the Consolidated Financial Statements.
 
(4) Interest expense  in the second  quarter of 1994  includes loan  origination
    points  of $0.3 million related to the bridge loan used to acquire the Joint
    Venture interest.
 
    The increase in  quarterly operating  expenses as a  percentage of  revenues
over  the  last  two  quarters of  1995  versus  the same  quarters  in  1994 is
attributable primarily to an increase in systems development and programming and
a change  in mix  of  products sold.  The decline  in  operating expenses  as  a
percentage  of revenues in the first half of  1996 versus the first half of 1995
is attributable to  higher revenues  and deferral of  certain planned  operating
expenditures  that the Company would  have made in the  absence of the 1994 bank
credit facility covenants.
 
    The Company's revenues and operating results have fluctuated in the past and
are expected to  continue to  fluctuate in  the future,  on both  an annual  and
quarterly  basis.  This  fluctuation is  attributable  to a  number  of factors,
including, but not limited to: demand  for the Company's products and  services,
including  new  and enhanced  products  and services,  the  mix of  products and
services  sold,  the  hiring  and  compensation  of  employees,  the  timing  of
promotional  expenditures and competitive conditions.  Many of these factors are
beyond the Company's control.
 
LIQUIDITY AND CAPITAL RESOURCES
 
    The Company's principal  liquidity requirements are  for working capital  to
fund  investments in equipment and software,  and to repay indebtedness. For the
six months ended June  30, 1996, net cash  provided by operating activities  was
$8.7  million. This amount was  net of $2.3 million  of contract funding revenue
amortization. The  Company  applied  $1.8  million  to  purchase  equipment  and
software  and  $6.4  million to  reduce  outstanding  debt. For  the  year ended
December 31, 1995, net cash provided  by operating activities was $7.7  million.
This   amount  was  net  of  $10.1  million  of  net  contract  funding  revenue
amortization. The  Company  applied  $3.0  million  to  purchase  equipment  and
software  and $7.1 million to reduce debt. For the year ended December 31, 1994,
net cash provided by continuing operations  was nominal, net of $8.0 million  of
net contract funding revenue amortization. Net cash proceeds from borrowing were
$15.0 million. The Company applied
 
                                       27
<PAGE>
cash  from these sources to purchase $5.2 million of equipment and software. The
Company's proceeds from the sale of discontinued operations, net of cash used by
discontinued operations, was $1.6 million. In connection with the acquisition of
the 50% joint  venture interest in  CCCDC that  it did not  previously own,  the
Company used $4.5 million in cash, net of cash acquired, and assumed liabilities
in  the amount of $22.4 million. For the  year ended December 31, 1993, net cash
provided by continuing  operations was  $6.0 million. The  Company applied  cash
from  continuing  operations to  principal payments  of  long-term debt  of $4.5
million and the balance of  $1.5 million to advances  to the Joint Venture.  The
remainder  of  the  Joint  Venture  advances  were  funded  from  available cash
balances. The Company anticipates  that its purchase  of equipment and  software
will be approximately $6.1 million in 1996.
 
    CCC  entered into a bank credit  facility arrangement with Canadian Imperial
Bank of Commerce as agent in June 1994 in connection with a recapitalization  of
the  Company. The Company has guaranteed CCC's obligations under the 1994 credit
facility, which is secured by  a lien on CCC's assets  and stock. The 1994  bank
credit  facility is  structured as  a $30  million term  loan and  a $10 million
revolving credit facility. The interest rate under the 1994 bank credit facility
is a base rate (approximating the prime  rate) plus 1.5% or the Eurodollar  rate
plus  3.0%, as selected by the borrower. The Company is negotiating a new credit
facility with Signet  Bank to  replace the 1994  bank credit  facility. The  new
credit facility would provide CCC with the ability to borrow under a $20 million
revolving  line of credit  and give CCC the  option to borrow  up to $15 million
under a term loan,  provided that the  gross proceeds of  this Offering are  not
less  than $50 million nor greater than  $70 million. The Company intends to use
the proceeds of this borrowing to repay  a portion of the 1994 credit  facility.
If  the new  credit facility  is not  consummated by  CCC, the  1994 bank credit
facility will  remain in  place. The  Company will  guarantee CCC's  obligations
under  the new credit facility, which will be  secured by a lien on CCC's assets
and stock. The interest  rate under the  new bank credit  facility is the  prime
rate  from time to  time in effect or  the LIBOR rate plus  1.5%, as selected by
CCC.
 
    In 1994  White River  acquired  $39.0 million  of the  Company's  Redeemable
Preferred  Stock in connection with the Company's recapitalization. A portion of
the Redeemable  Preferred Stock  will  be redeemed  from  the proceeds  of  this
Offering at its stated value plus accrued dividends.
 
    The  Company continues to review various financing alternatives. The Company
believes that cash flows from operations and available bank lines of credit will
be sufficient to  meet its liquidity  needs in the  next year. There  can be  no
assurance, however, that the Company will be able to satisfy its liquidity needs
in  the future without  engaging in financing  activities beyond those described
above. See  "Risk  Factors  -- Financial  Position;  Negative  Working  Capital;
Potential Financing Needs."
 
                                       28
<PAGE>
                                    BUSINESS
 
GENERAL
 
    The  Company  is a  leading supplier  of  automobile claims  information and
processing, claims management software  and value-added communication  services.
The Company's customers include each of the 50 largest U.S. automobile insurance
companies,  over 250  other automobile insurance  companies and  more than 8,500
collision  repair  facilities.  The  Company's  technology-based  services   and
products  improve efficiency, manage costs and increase consumer satisfaction in
the management of automobile claims  and restoration. The Company believes  that
its  core competencies include the efficient collection and processing of claims
and automobile valuation and repair data, development of advanced client-server,
object-oriented  claims   software  products,   management  of   a   value-added
communications  network,  understanding  the  workflow  processes  of automobile
claims and  marketing  through  a  customer-oriented  field  sales  and  service
organization.
 
    The  Company's services and products automate  the process of evaluating and
settling both total loss and  repairable automobile claims. The Company's  TOTAL
LOSS  services and  products provide insurance  companies the  ability to effect
total loss  settlements on  the  basis of  market-specific vehicle  values.  The
Company's   collision  estimating   services  and   products  provide  insurance
appraisers and collision repair facilities with up-to-date pricing,  interactive
decision  support  and  computer-assisted logic  to  produce  accurate collision
repair  estimates.  Communication  services  offered  by  the  Company   connect
insurers,  appraisers and collision repair facilities, providing the information
required to make appropriate and timely  decisions. The Company also provides  a
wide variety of related services and products intended to facilitate the overall
management  of the  automobile claims  process. The  Company's PATHWAYS workflow
management software  is designed  to  integrate each  of the  Company's  product
offerings  on  a  common  platform  with  a  common  graphical  user  interface,
facilitating the  learning of  new applications  while providing  the  Company's
customers  with a broader tool set for claims completion. The Company's services
and products  are an  integrated solution  that combines  reliable  information,
advanced  claims  management  software  and  value-added,  secure  communication
systems to improve the efficiency of the automobile claims process.
 
    The Company markets its services and products to the key participants in the
automobile  claims  industry,  including   over  400  insurance  companies   and
approximately  20,000 to 25,000  collision repair facilities.  The Company sells
its services and  products to insurance  companies through a  125 person  direct
sales  force. The Company contracts with 85 independent sales representatives to
sell its products  to collision repair  facilities. Over half  of the  Company's
revenue for 1995 was for services and products sold pursuant to contracts, which
generally  have a two to three year term. A substantial portion of the Company's
remaining revenue represented sales to  customers that have been doing  business
with the Company for at least ten years. The Company's services and products are
sold either on a monthly subscription or a per transaction basis.
 
OVERVIEW OF THE AUTOMOBILE INSURANCE CLAIMS PROCESS
 
    Insurance   premiums  for   U.S.  private   passenger  automobiles  totalled
approximately $98 billion in 1994. The  Company estimates that about 11  percent
of automobile and light truck policy holders file claims each year on a total of
approximately  20 million  vehicles. In 1994  these claims  resulted in payments
totalling approximately $75 billion. Of  this amount, approximately $35  billion
was  paid for automobile damage and loss  claims, of which the Company estimates
that $19 billion was paid to  collision repair facilities, $13 billion was  paid
for  total  loss claims,  and  the remainder  was  paid for  other comprehensive
losses, for damage to other property and for settlement costs. These claims also
resulted in  payments  for  personal  injuries  of  approximately  $40  billion,
including  medical  costs,  lost  wages, compensation  for  pain  and suffering,
attorney fees and settlement costs.
 
    Automobile claims generally involve three types of participants:  automobile
insurance  companies, service providers such  as collision repair facilities and
attorneys, and consumers. The interaction among these parties in the  processing
of  a  claim  is  referred  to in  this  Prospectus  as  the  "automobile claims
industry." The Company believes  that the claims  process has historically  been
inefficient  and contentious  for the participating  parties due in  part to the
lack of  independently verifiable  claims  data and  inefficient  communications
networks.
 
                                       29
<PAGE>
    THE AUTOMOBILE INSURANCE INDUSTRY
 
    Of  the approximately  400 companies  offering private  passenger automobile
insurance in the United  States, the twenty largest  providers account for  over
60%   of  all   automobile  insurance  premiums.   Insurance  companies  compete
principally on the basis of  price, marketing, consumer satisfaction and  claims
paying  ability. State agencies  closely regulate the  product offerings, claims
processes and the  premium structure  of insurance companies.  In addition,  the
laws  of many states require motorists to carry liability insurance at specified
minimum levels.
 
    The automobile  insurance  industry  is  changing  rapidly.  The  automobile
insurance   marketplace  is  experiencing  price  constraints  as  a  result  of
increasing competition and regulatory activity. At the same time, policy holders
are demanding ever higher levels of customer service. The growing complexity and
sophistication of automobile  design and  engineering is  increasing the  actual
repair  cost (referred to in the industry as "severity") of collision claims. In
addition, the personal injury component of automobile insurance claims is rising
in part as a  result of the  increasing frequency of,  and magnitude of,  claims
involving  alleged  bodily  injury,  including  soft-tissue  claims. Competitive
pressures and resistance by policy  holders and regulators to premium  increases
are causing insurance companies to focus on managing costs.
 
    The  Company believes that the insurance industry's focus on cost management
has been accompanied  by an increasing  recognition that it  is easier and  more
cost  effective to retain an existing policy  holder than to lure a new customer
away from a competitor.  Dissatisfaction with the claims  handling process is  a
frequently cited cause of policy non-renewal.
 
    THE COLLISION REPAIR INDUSTRY
 
    The  collision  repair  industry,  which  historically  has  been  extremely
fragmented, is consolidating. Approximately  63,500 collision repair  facilities
were  listed in  telephone book  advertisements in  1995, down  from 71,000 such
listings  in  1992.  Most   collision  repair  facilities  are   owner-operated,
single-location  businesses which focus on a local market. The Company estimates
that 20,000 to 25,000 collision repair facilities have annual revenues in excess
of $300,000.  These  facilities  tend  to  be  larger,  better  capitalized  and
increasingly  rely on professional and sophisticated management who are adopting
new technology and wholesale marketing techniques to compete.
 
    The costs to operate  a collision repair  facility have risen  substantially
over   the  past  decade.  Modern  automobile  designs  coupled  with  extensive
environmental regulations  are forcing  repair  facilities to  make  significant
capital investments in increasingly sophisticated equipment and better training.
At the same time, insurance companies are looking to collision repair facilities
to assist in cost containment.
 
    Of  the approximately $22 billion in  total revenue earned by U.S. collision
repair facilities in 1995, $19 billion, or 86%, was paid by insurance companies.
Because so much  of their  revenue is  derived from  insurers, collision  repair
facility   owners  are  increasingly  shifting   their  marketing  efforts  from
consumer-oriented advertising  to  wholesale  marketing  and  insurance  company
referrals.  For  example,  many  collision  repair  facilities  are  seeking  to
capitalize on  insurance industry-driven  trends such  as the  growth in  direct
repair  programs.  A direct  repair  program, or  DRP,  allows an  insured whose
automobile is involved  in a  collision to have  the repair  performed within  a
pre-screened  network of approved repair facilities.  In order to participate in
DRPs with  major  insurance companies,  collision  repair facilities  must  meet
minimum  standards for equipment,  training and facilities.  To ensure continued
satisfaction at  both  the  referring  insurance  company  and  consumer  level,
collision  repair facilities must seek ways to improve productivity and optimize
the workflow of the automobile repair process. In order to achieve these  goals,
collision  repair  facilities  are  making  substantial  investments  in capital
equipment and computer technology.
 
    THE AUTOMOBILE CLAIMS PROCESS
 
    Insurance companies generally  handle automobile physical  damage claims  in
one  of three  ways: through  in-house staff  appraisals, through  direct repair
programs and through independent adjustments.
 
    STAFF APPRAISAL.  The insurance industry employs staff appraisers and claims
representatives who, the Company estimates, handle 70% to 75% of all  automobile
claims.  The estimates are based on the  Company's claims experience, as well as
interviews with its large insurance  customers. Staff appraisers handle a  broad
range
 
                                       30
<PAGE>
of  claims  tasks, including  appraisal,  claims supplements,  police reporting,
total loss  files, salvage  processing  and settlement  payments. Based  on  the
Company's  internal estimates, staff appraisers  typically handle twelve or more
claims per day when in a drive-in facility and three to five claims per day when
in the field. The Company believes  that approximately 90% of insurance  company
staff  appraisers use collision estimating  software to prepare collision repair
estimates. Based on the Company's  experience with its insurance customers,  the
Company  estimates that the cost of a staff appraisal ranges from $50 to $65 and
that the average severity of a staff-appraised claim in 1995 was $1,990.
 
    DIRECT REPAIR  PROGRAMS.   Sixteen of  the top  twenty automobile  insurers,
including  each of the five largest, offer a direct repair program. Based on the
Company's interviews with its insurance customers, the Company estimates that 8%
to 12% of all automobile claims  are handled through a DRP, the  fastest-growing
method  for handling automobile  claims. The Company  believes that DRPs present
significant opportunities  to  both  insurance companies  and  collision  repair
facilities  to increase the satisfaction of their customers. Surveys demonstrate
that DRPs result in higher consumer satisfaction than either of the other claims
handling methods.  In addition,  by  eliminating several  days from  the  claims
process,  insurers  utilizing DRPs  reduce  replacement rental  car  expense and
eliminate the costs  associated with  dispatching an adjuster  to appraise  each
vehicle.  An automated  DRP ensures accurate  estimates, facilitates  the use of
alternate replacement  parts  and increases  the  productivity of  auditors  and
reinspectors.  The Company estimates that  adjusters who formerly completed only
three to five estimates per day under a staff appraisal program can review 20 to
25 claims per day  under a DRP. Participating  collision repair facilities  gain
volume   and  efficiency  and  reduce  disputes  with  consumers  and  insurance
companies. Based on the Company's  experience with its insurance customers,  the
Company  believes that the  cost of a DRP  appraisal ranges from  $10 to $15 and
that the average severity of a DRP-appraised claim in 1995 was $2,030.
 
    INDEPENDENT  ADJUSTMENT.    Based  on  the  Company's  interviews  with  its
insurance  customers, the  Company estimates  that independent  claims adjusters
handle 15% to 22%  of all automobile claims.  Independent adjusters offer  their
appraisal  skills to a  variety of insurance companies  in a specific geographic
location. Insurers  typically outsource  claims to  independent adjusters  where
their  market coverage does not justify hiring local staff or when the volume of
work exceeds  local capacity.  The  Company estimates  that  fewer than  10%  of
independent adjusters use automated collision estimating systems. The absence of
automation, coupled with the lack of management reports and efficient inspection
processes  among independent  adjusters, typically  results in  both the highest
average severity  per claim  and the  highest average  claims handling  expense.
Based  on the  Company's experience  with its  insurance customers,  the Company
estimates that the cost of an independent  appraisal ranges from $70 to $95  and
that  the  average  severity of  an  independently-appraised claim  in  1995 was
$2,320.
 
    NEEDS AND OPPORTUNITIES IN THE AUTOMOBILE CLAIMS PROCESS
 
    The Company  believes trends  in the  automobile insurance  industry  create
several identifiable needs. First, automobile insurers need to increase consumer
satisfaction  through faster, more efficient claims handling procedures. Second,
insurance companies need  to improve  working relationships  with their  primary
service   providers  through  the  exchange   of  auditable  data  and  improved
communication. Third,  insurers need  to  integrate emerging  technologies  into
their legacy mainframe hardware and software systems. Finally, smaller insurance
companies  need to become  cost competitive with the  major insurers by adopting
solutions which provide benefits of economies of scale.
 
    Trends in  the  collision  repair industry  also  present  collision  repair
facilities  with several needs and  opportunities. First, repair facilities need
to secure a steady supply of  customers through efficient marketing and  greater
connectivity  to insurance companies. Second,  repair facilities need to improve
their operating efficiency,  business management and  repair processing  through
affordable information and decision making tools.
 
    The  Company  believes  there is  also  a  need and  market  opportunity for
improved management of bodily injury claims, the largest component of automobile
claims settlement.  In 1994  the cost  of the  8.3 million  claims for  personal
injuries   totalled  approximately   $40  billion.  These   claims  resulted  in
approximately 1.6 million lawsuits,  of which 640,000  involved claims for  soft
tissue damage.
 
                                       31
<PAGE>
    The Company believes that improvements in the automobile claims process will
require  that participants have ready access  to data, decision making tools and
efficient communications. As a result, there is a need for integrated, efficient
solutions in the  appraisal, repair  and settlement processes  which will  speed
repairs, assure consumer satisfaction and save money.
 
THE CCC SOLUTION
 
    The Company's services and products are an integrated solution that combines
proprietary  information, advanced  claims management  software and value-added,
secure communication systems to improve the efficiency of the automobile  claims
process.  The  Company's  customers use  its  services and  products  to improve
efficiency, control costs and increase consumer satisfaction in the handling  of
automobile  claims. Connecting people, processes  and information, the Company's
technology-based services  and products  facilitate decision  making among  more
than  300 insurance companies, more than 8,500 collision repair facilities and a
wide range  of business  partners in  the claims  settlement process,  including
approximately  4,000  automobile dealers,  100 independent  appraisal companies,
parts suppliers, rental car agencies,  fraud prevention agencies, salvage  pools
and   recyclers.  The  Company's  services  and  products  aid  claims  industry
participants in satisfying the consumer wherever settlement takes place, however
the workflow is designed and whoever is managing the task. The Company  provides
these benefits through:
 
    - efficient collection and processing of proprietary claims data
 
    - advanced   client-server   architecture   and   object-oriented   software
      applications
 
    - value-added communications through its flexible network
 
    - comprehensive knowledge  of workflow  processes in  the automobile  claims
      industry
 
    - an aggressive market-driven field sales and service organization
 
    INSURANCE INDUSTRY SOLUTIONS
 
    The  Company offers  innovative solutions  that provide  insurance companies
with decision control information  and workflow tools to  manage the process  of
adjusting  and  settling total  losses  and repairable  collision  claims. These
solutions  reduce  claims  costs,  streamline  claims  processing  and  increase
consumer  satisfaction.  The  Company believes  it  is the  leading  provider of
computerized claims-handling data  and software to  the insurance company  total
loss valuation and automobile physical damage collision estimating markets.
 
    The  Company's solutions  automate each of  the three  major claims handling
methods. To improve  the staff  appraisal process, the  Company offers  workflow
management  software which allows the insurance  company to integrate any or all
of the Company's specific claims management applications with the insurer's  own
legacy  applications. To improve the direct repair process, the Company offers a
suite of  software and  communication tools  that automate  the  fastest-growing
claims  handling methodology  and provide  insurers management  control of their
DRPs. To  improve  the  outsourced  appraisal process,  the  Company  offers  an
alternative  to independent adjusters which  automates the assignment, collision
estimate and management of the entire claims and restoration process.
 
    COLLISION REPAIR INDUSTRY SOLUTIONS
 
    The Company  offers  the collision  repair  industry a  value-added,  secure
communications  network which connects insurance  companies and collision repair
facilities in a cooperative and efficient partnership to satisfy consumer needs.
The Company believes  that its communication  services and collision  estimating
software  permit  its  customers  to increase  business  flow,  improve decision
making, and increase operating  efficiency. The process-control applications  in
the  Company's  network,  which processed  more  than $2  billion  in repairable
automobile claims  in  1995,  improves and  streamlines  the  automobile  repair
process.  The Company also  offers modular collision  repair facility management
software applications which enhance productivity and improve asset utilization.
 
THE CCC STRATEGY
 
    The Company's objective is to enhance its position as a leading provider  of
business  solutions to the automobile claims  industry by pursuing the following
business strategies:
 
                                       32
<PAGE>
    GROW AND LEVERAGE INSTALLED USER BASE.   The Company intends to enhance  its
leadership  in the physical damage segment of the automobile insurance industry.
The Company  plans to  increase market  share by  integrating new  and  existing
applications into its workflow management software and by the continued emphasis
on proactive field service and customer support.
 
    The  Company  also intends  to  grow its  presence  in the  collision repair
industry by continuing to develop service and product offerings tailored to  the
needs of collision repair facilities. Specifically, the Company plans to enhance
and expand its connectivity tools to facilitate the collision repair process and
to  grow the volume of  repairs settled through both  insurance company DRPs and
through the Company's own claims management programs.
 
    FOCUS ON LEADING INSURANCE COMPANIES.  The Company believes that the leading
automobile insurance carriers  drive new  product innovation  and influence  the
buying  decisions of participants  in the claims  process. Therefore the Company
focuses resources on twenty of the leading automobile insurance carriers,  which
account  for  over 60%  of total  automobile insurance  premiums and  which have
different needs from those  of smaller insurers. The  Company believes that  the
extent  to which its services and products are widely accepted among the leading
insurance companies will grow the Company's network of collision repair facility
customers, which in  turn will  enhance the Company's  relationships with  other
insurance companies.
 
    CAPITALIZE  ON TECHNOLOGY  LEADERSHIP.  The  Company has  made a substantial
investment during the past  two years in the  development of an  object-oriented
software  framework which includes several  hundred reusable business and system
objects. The PATHWAYS application suite is built on this framework. The  Company
intends  to  maintain its  technology leadership  in  the claims  adjustment and
collision  repair  markets   by  continuing  the   evolution  of  its   released
applications  into  object-oriented  software  modules  and  by  maintaining the
quality and independence of its proprietary databases.
 
    OFFER ALTERNATIVE  TO  INDEPENDENT ADJUSTER  CLAIMS  PROCESS.   The  Company
believes  that independent claims adjustment, which carries the highest severity
and loss adjustment costs, presents a significant opportunity for an  outsourced
claims  management  solution. The  Company intends  to  offer its  appraisal and
restoration management  outsourcing solution  as an  alternative to  independent
adjustment  to insurers seeking higher levels of consumer satisfaction, together
with process and severity benefits.
 
    BROADEN SCOPE  OF  CLAIMS MANAGEMENT  SOLUTIONS.   The  Company  intends  to
capitalize on its strong network of insurance company relationships, proprietary
databases  and technology tools by expanding the  scope of its services to other
areas of the automotive claims industry, including the processing and management
of litigation alleging bodily injury arising from automobile collisions.
 
    OFFER TOTAL OUTSOURCING  SOLUTION.  The  Company intends to  use its  claims
process management tools, together with the Company's growing network of service
providers,  to create an outsourced claims solution for insurance companies. The
Company intends to offer its total outsourcing solution to small insurers  which
lack the size and scale to process claims efficiently.
 
                                       33
<PAGE>
SERVICES AND PRODUCTS
 
    The Company's services and products are organized into the following product
families:  Insurance,  Collision Repair  and Other.  The Company's  services and
products are integrated for use with one another across multiple platforms.  The
Company's services and products are designed for ease of use by the thousands of
people involved in the automobile claims process on a daily basis. Approximately
70% of the Company's consolidated revenue for 1995 was from the sale of services
and  products to insurance companies with the remainder sold to collision repair
facilities and other  customers. Sales of  total loss and  related services  and
products  accounted for  38.2%, and sales  of collision  estimating services and
products accounted for 43.0%, of the Company's consolidated 1995 revenue.
 
<TABLE>
<CAPTION>
  SERVICES AND
    PRODUCTS              DESCRIPTION               TARGET MARKET                  BENEFITS
<S>                <C>                         <C>                       <C>
                                   INSURANCE SERVICES AND PRODUCTS
 
TOTAL LOSS (1980)  - Local market, passenger                             - Independent valuation with
                   and light truck valuation                             speed of automation, more
                     based on inspected local                              accurate values, fraud
                     market dealer inventory                               protection and regulatory
                                                                           compliance
COMMERCIAL/        - Local market, vehicle     -Physical damage claims
RECREATIONAL       valuation of heavy           departments
VEHICLE VALUATION   equipment, small marine
(1985)              craft, mobile homes and
                    motor cycles
COMPUTERIZED       - Replacement rental car                              - Consolidates rental
AUTOMOBILE RENTAL    reservation, management                             providers for volume contract
SYSTEM (1994)        and billing system                                    negotiation, controls
                                                                           unauthorized rental
                                                                           extension and
                                                                           consolidates/audits billing
 
ACCESS (1995)      - Outsourced appraisal and  - Insurance companies     - Fast, economical
                   vehicle restoration         with heavy independent    appraisal/repair process with
                     management services         appraiser usage           high customer satisfaction
                     utilizing a network of
                     Company-certified,
                     fully-equipped repair
                     facilities
PATHWAYS WORKFLOW  - Integration software for                            - Rapid learning and
MANAGER (1996)     a variety of claims                                   introduction of new
                     applications, with a                                  applications; more
                     workflow orientation to                               efficient claims processing
                     assist in managing all
                     aspects of a field
                     appraiser's duties
PATHWAYS           - Windows-based collision   - Insurance field         - Accurate estimates based on
COLLISION            estimating software         appraisers              better decisions
ESTIMATING (1996)    using P-page logic which                            -Increases and eases the
Upgrade:             provides up-to-date                                 selection of more economical
RECYCLED PART        pricing; interactive                                 recycled/salvaged parts
VALUATION            decision support;
                     automated forms
                   -Provides statistically
                   valid, local market
                    pricing of available
                    recycled parts that can
                    be automatically inserted
                    into an estimate
 
GUIDEPOST (1996)   - Executive information     - Physical damage claims  - Management information
                     system                      departments
 
ACCLAIM (1996)     - Outsourced soft-tissue    - Bodily injury claims    -Lower legal and indemnity
                   litigation defense            departments              costs
                    management
</TABLE>
 
                                       34
<PAGE>
 
<TABLE>
<CAPTION>
  SERVICES AND
    PRODUCTS              DESCRIPTION               TARGET MARKET                  BENEFITS
<S>                <C>                         <C>                       <C>
                          INSURANCE & COLLISION REPAIR SERVICES AND PRODUCTS
EZEST (1991)       - Interactive PC-based      - Insurance field         - Provides a complete,
                   collision estimating        appraisers and collision  professional estimate.
                     software using P-page       repair facilities         Automatically defaults to
                     logic which provides                                  agreed-upon estimating
Upgrade:             up-to-date pricing,                                   guidelines when used in
                     marketing letters and                                 conjunction with EZNet
                     interactive decision
                     support
 
RECYCLED PART      - Provides statistically    - Insurance field         - Increases and eases the
VALUATION (1993)   valid, local market           appraisers              selection of more economical
                     pricing of available                                  recycled/salvage parts
                     recycled parts that can
                     be automatically
                     inserted into an
                     estimate
 
EZFOCUS (1996)     - Software based, digital   - Insurance companies     - Economical documentation of
                   imaging system              and collision repair      vehicle damage that speeds
                                                 facilities                repair approval, increases
                                                                           process control and reduces
                                                                           reinspections
 
EZNET (1992)       -A value-added              -Insurance companies      -Process control and
                   communications network to   utilizing automated       management information
                    send claim assignment       staff appraisers and
Upgrades:           information and retrieve    DRPs and collision
                    completed file data         repair facilities
 
ELECTRONIC         -A file-by-file electronic  -Insurance companies      -Real-time exception
APPRAISAL REVIEW   audit of DRP estimates      utilizing DRP networks    reporting to target
(1993)                                                                    re-inspections and improve
                                                                          management control of DRP
                                                                          networks
RECYCLED PART      -Location of all available  -Insurance companies      -Increases and eases the
LOCATION (1994)    recycled parts for a        utilizing DRP networks    selection of more economical
                    particular vehicle in a                               recycled/salvaged parts
                    local market
                                COLLISION REPAIR SERVICES AND PRODUCTS
 
EZWORKS (1996)     - Job costing, job                                    - Improves workflow,
                   scheduling, accounting and                            increases financial control,
                     payroll software                                      labor efficiency and asset
                                                                           utilization
PATHWAYS WORK      - Integration software for  - Collision repair        - Rapid learning and
FLOW MANAGER       a variety of applications,    facilities              introduction of new
(expected late       with a workflow                                       applications; more
1996)                orientation                                           efficient management
                                                                           process
PATHWAYS           - Windows-based collision                             - Provides a complete,
COLLISION            estimating software                                 professional estimate.
ESTIMATING--COLLISION   using P-page logic which                           Automatically defaults to
REPAIR (expected     provides up-to-date                                   agreed-upon estimating
late 1996)           pricing marketing                                     guidelines when used in
                     letters capability and                                conjunction with EZNet
                     interactive decision
                     support
                                     OTHER SERVICES AND PRODUCTS
AUTOSEARCH (1981)  - Used vehicle location     - Consumers               - Fast location of
                   and pricing service                                     replacement vehicle
CONSUMER PRODUCTS  - Local market passenger                              - Market data for use in
(1989)             and light truck valuation                             buying or selling a new or
                                                                           used car
DEALER             - Advertising for car       - New/used car dealers    - Highly targeted advertising
SERVICES--TAIL     dealers to consumers
(1990)               recently involved in a
                     total loss
</TABLE>
 
                                       35
<PAGE>
    TOTAL LOSS SERVICE.   The  Company's TOTAL LOSS  service provides  insurance
companies  the  ability  to  effect  total  loss  settlements  on  the  basis of
market-specific values based upon physically inspected used car inventories. The
Company believes that its up-to-date  vehicle database, which contains  detailed
information  about  millions of  vehicles physically  inventoried on  over 4,000
dealer lots, or recently advertised, is the most comprehensive in North America.
The Company  uses its  proprietary database  and valuation  software to  provide
insurance  companies with independent, current, local, market-values and vehicle
identification data. Each total loss valuation includes a vehicle identification
search  under  VINGUARD,  the  Company's  vehicle  identification  number  fraud
protection  program which matches current  claims against the Company's database
of 15.5 million  previously totaled  or stolen vehicles.  The Company  processes
about 1.5 million TOTAL LOSS claims per year.
 
    EZEST  COLLISION  ESTIMATING.   EZEST  was the  first  stand-alone, PC-based
collision estimating system utilizing  P-page logic to  automate the process  of
eliminating  repair activity overlaps and automating all included operations and
ancillary repair  work  in  preparing an  estimate.  EZEST  provides  automobile
insurers  with fast  and reliable  estimates at  a low  cost. EZEST  runs on any
IBM-compatible laptop or desktop computer and  contains all nine volumes of  the
Motor  Crash  Estimating  Guide and  other  data  necessary to  build  a quality
estimate. The Company  licenses the  Motor Crash  Estimating Guide  data from  a
subsidiary  of The Hearst Corporation. A unique feature of EZEST is its recycled
part valuation upgrade which will display and can automatically insert into  the
estimate  a  predicted  price  of those  recycled  or  salvage  automotive parts
statistically known to be available in the local market in which the estimate is
written. Approximately two-thirds of EZEST'S insurance users have purchased this
upgrade. The EZEST  software, Motor  Crash Estimating Guide  database and  other
associated  databases  are updated  via a  monthly  CD-ROM. EZEST  is sold  on a
monthly subscription  basis to  both insurers  and collision  repair  facilities
under   multi-year  contracts.  The  Company   has  approximately  13,000  units
installed.
 
    EZNET COMMUNICATIONS NETWORK.  EZNET connects insurers with their appraisers
and repair network partners. EZNET'S process management capabilities provide the
information required to  make appropriate  and timely  decisions, regardless  of
location  or  settlement process.  EZNET is  used  principally for  the complete
electronic communication of work files and estimates to staff appraisers or  DRP
partners  and for  the receipt  of auditable  estimate data.  EZNET is  the only
secure  communications  network  tailored   to  provide  value-added   automated
communication  service to participants  in the automobile  physical damage claim
process,  including:  mailboxing,   library,  messaging,  intelligent   routing,
assignment  tracking and third party gateways. A  unique feature of EZNET is the
electronic appraisal review feature which provides real-time exception reporting
to target re-inspections and improves management control of DRP networks.  EZNET
also  facilitates the  management of car  rental and  salvage disposition. EZNET
processes approximately 400,000  automobile physical damage  claims each  month.
EZNET  is sold  both on a  per transaction  basis and on  a monthly subscription
basis.
 
    PATHWAYS APPRAISER WORKSTATION SOFTWARE.   In April 1996, the Company  began
delivery  of PATHWAYS, its Windows-based appraiser workstation software designed
to better serve the overall workflow  needs of insurance field staffs.  PATHWAYS
offers  a  common,  graphical  user  interface  across  all  applications  which
organizes claims in tabbed, electronic  workfiles and reduces the time  required
to  learn or develop new software functions or applications. PATHWAYS includes a
workflow manager which assists users in managing all aspects of their day-to-day
activities, including  receipt of  new assignments,  communication of  completed
activity,  electronic file notes and reports as well as the automatic logging of
key events in the claims  process. The Company intends  to integrate all of  its
existing  field applications  into this  platform and  develop all  future field
applications on  PATHWAYS.  PATHWAYS  is fully  integrated  with  the  Company's
value-added  communications network, allowing adjusters to operate in the field,
and thereby reduce office and  other expenses. The initial PATHWAYS  application
is  PATHWAYS COLLISION ESTIMATING which provides all of the functionality of the
EZEST product  while  adding the  functionality  of total  loss  and  settlement
processing,  claim payment,  salvage disposal  and custom  electronic forms. The
Company  believes  that  the  PATHWAYS  system  can  reduce  the  field  handled
automobile  claims  process by  about  one day.  The  Company currently  has 140
installations. PATHWAYS is sold on a monthly subscription basis under multi-year
contracts.
 
    ACCESS CLAIMS  SERVICES.   ACCESS  is an  outsourced vehicle  appraisal  and
restoration  management service. Insurance companies  use ACCESS to appraise and
settle claims without hiring either additional staff or independent  appraisers.
ACCESS uses a network of Company certified, fully equipped repair facilities and
the
 
                                       36
<PAGE>
Company's  claims management tools  to provide fast,  low cost claims settlement
with high customer satisfaction. In addition, the Company provides  reinspection
and  restoration management staff for quality assurance. ACCESS is sold on a per
claim basis under  multi-year agreements.  The Company  is currently  processing
5,000 ACCESS claims per month.
 
    EZFOCUS  DIGITAL IMAGING.   The  EZFOCUS computerized  digital photo imaging
system allows automobile insurers and  collision repairers to visually  document
vehicle  damage and  electronically communicate  the image.  This reduces claims
cycle time while eliminating film cost and saving travel and overnight  delivery
expense.
 
    GUIDEPOST  DECISION  SUPPORT.    The Company  recently  added  GUIDEPOST, an
executive information  and data  navigation software  package to  its tool  set.
GUIDEPOST  allows managers  to electronically evaluate  results, format reports,
drill down for subject or personnel  review and compare performance to  industry
and  regional indices. GUIDEPOST is offered on  a monthly CD and development for
network delivery is underway.  While introduced as an  element of the  Company's
suite  of electronic DRP and collision  estimating tools, GUIDEPOST will be made
available for  all  the  Company's  products, extending  the  integration  of  a
multi-channel claims process.
 
    ACCLAIM LITIGATION MANAGEMENT.  ACCLAIM is an outsourcing service offered to
insurance  companies for  the processing  and management  of defined soft-tissue
bodily injury  claims.  ACCLAIM  uses the  Company's  licensed  case  management
software  and information management tools in connection with a national network
of lawyers to  defend and dispose  of lawsuits filed  against insureds.  ACCLAIM
services  are  sold to  insurance companies  on  a fixed  fee, per  claim basis.
ACCLAIM is currently in pilot program status.
 
CUSTOMERS
 
    The  Company's   business  is   based   on  establishing   close   long-term
relationships  with the two primary users  of the Company's services: automobile
insurance  companies  and  collision  repair  facilities.  Over  300  automobile
insurance  carriers, including  each of  the top  50 insurance  companies in the
United States, are  customers of the  Company. Most of  the Company's  insurance
customers  are  large, well  capitalized businesses.  State Farm,  the Company's
largest customer, accounted for  12.4%, 16.1% and 27.1%  of the Company's  total
revenues   for  the  three  years  ended  December  31,  1995,  1994  and  1993,
respectively.
 
    Since first entering the  collision repair market in  1992, the Company  has
secured  over  8,500  collision  repair  facility  customers.  The  Company  has
collision repair  customers in  all 50  states and  in most  major  metropolitan
markets.  Many of these customers  use the Company's services  and products as a
means to participate in  insurance DRP programs, thereby  making the use of  the
Company's services and products important to the customer's business growth.
 
    Over  half of the Company's  revenue for 1995 was  for services and products
sold pursuant to contracts,  which generally have  a two to  three year term.  A
substantial  portion  of the  Company's remaining  revenue represented  sales to
customers that have been doing business with the Company for at least ten years.
The Company's services and products are sold either on a monthly subscription or
a per transaction basis.
 
SALES AND MARKETING
 
    The Company utilizes four different  sales organizations to market and  sell
its services and products.
 
    STRATEGIC  CLIENT  DIVISION.   The  Strategic Client  Division  comprises 34
national account managers ("NAMs") and  31 client service managers ("CSMs")  who
focus  on the Company's overall relationships with the home and regional offices
of twenty leading insurance companies. NAMs are experienced sales  professionals
charged  with meeting  customers' business  needs with  a consultative approach.
NAMs are responsible for home office relationships through which most major  and
all  company-wide contracts are signed and renewed. The CSMs were recruited from
a variety  of  major  consulting  firms  with  backgrounds  in  workflow/process
management  and  business systems  analysis. The  CSMs play  a critical  role in
reviewing customer business  practices to  benchmark current  operations and  to
identify  opportunities for improvement. This serves  the dual role of assisting
customers in the operation of their businesses, while concretely validating  the
value  of the  Company's services and  products when they  are implemented. CSMs
often work closely with customer MIS  staffs to assure smooth implementation  of
more technically complicated and customized service offerings.
 
                                       37
<PAGE>
    NATIONAL  SALES  GROUP.   The  26  national  sales account  managers  in the
National Sales group  market the  Company's services  and products  to the  home
offices  of large  and medium-sized  insurance companies  outside of  the top 20
ranking. Managers in the National Sales group typically call on the president or
claims vice president  and director  of management information  services of  the
customer.  The sales cycle for transactions in this division is normally shorter
than in  the  Strategic Client  Division.  Most ACCESS  sales  are made  in  the
National Sales division.
 
    CLAIMS  OFFICE  ACCOUNT EXECUTIVES.   A  total of  78 claims  office account
executives are deployed geographically with responsibility for individual claims
offices of all of the Company's  insurance company clients. These employees  are
charged   with   on-going  field   training  and   support  for   the  Company's
transaction-based businesses.  The  Company  believes  that  its  field  service
organization  is a competitive  strength as its  account executives assist claim
managers with the training of  high turnover personnel, program result  analysis
and problem resolution.
 
    COLLISION REPAIR REPRESENTATIVES.  The Company contracts with 85 independent
sales representatives to sell its products to collision repair facilities across
the country. These representatives are assigned geographic territories and often
employ  sub-reps  to  increase  presence  in  particular  areas.  The  Company's
representatives are charged with calling  on the approximately 20,000 to  25,000
targeted   repair   facilities   with   annual   revenue   over   $300,000.  The
representatives are highly experienced within the collision repair industry  and
typically  assist customers  in dealing with  a variety of  business issues. The
Company also employs 5 sales managers who manage the sales representatives.
 
    The Company's  marketing efforts  for the  automobile insurance  market  are
conducted  through three principal means. The  Company believes that most claims
executives and managers learn about new technologies and solutions through sales
personnel, so  the majority  of  the Company's  insurance marketing  dollars  is
devoted  to developing  professional collateral materials  for use  by the sales
force. The  Company sponsors  an annual  industry conference  for senior  claims
industry  executives.  The Company's  senior managers  are frequent  speakers at
industry gatherings and are frequent  authors of articles published in  industry
and national print media.
 
    The  Company's  marketing  efforts  for  the  automobile  repair  market are
conducted through  participation  in national  and  regional trade  shows,  lead
generating   direct   marketing   programs,  collateral   materials   and  trade
advertising.
 
TRAINING AND SUPPORT
 
    Field appraisers, claim representatives and collision repair facility owners
are dependent upon the Company's tools and information to make proper  decisions
at  the right time for high consumer satisfaction and managed restoration costs.
The Company believes  its customer  support is  a competitive  advantage in  the
marketplace. The Company addresses its customer service needs through a customer
support  staff which  provides centralized  hotline telephone  support and field
implementation and training. The Company's support staff consists of individuals
with technical  knowledge  and  experience  relating  not  only  to  application
software,  operating systems and network communications  but also to the new and
used car  automobile markets  and collision  repair.  As of  May 31,  1996,  the
Company had 165 employees engaged in field and central customer support.
 
    In  addition  to  its  customer support  staff,  the  Company  maintains the
industry's largest staff of professional field trainers who implement every  new
sale.  The  Company's  collision  estimating  support  staff  can  diagnose most
software  issues  over  the  telephone  and  has  the  ability  to  download  an
appraiser's  entire hard drive telephonically if the problem proves significant.
The Company's total loss support staff can make modifications to claims, provide
regulatory information  or  additional  backup for  a  valuation  to  facilitate
settlement.  The  Company routinely  analyzes call  type  to modify  products or
training and,  whenever  necessary,  will dispatch  a  field  representative  to
provide process assistance.
 
TECHNOLOGY
 
    Underlying  each  of  the  Company's  principal  services  and  products are
value-added databases which  customers access  using workflow-oriented  software
and the Company's value-added communications network.
 
                                       38
<PAGE>
    TOTAL  LOSS SERVICES  AND PRODUCTS.   The Company's  proprietary database of
valuation data used in connection with  its TOTAL LOSS services and products  is
built  through the Company's own data  collection network. This network includes
detailed used car inventory and sales data from 4,000 automobile dealers in  192
metropolitan areas throughout the United States and Canada, as well as data from
local  newspaper advertisements  and prior  transactions. The  database includes
more than  15  million  prior  valuations, including  theft  data.  The  Company
maintains  its  total  loss database  on  a mainframe  computer  which customers
directly access using  the Company's  proprietary communications  network or  by
telephone or facsimile.
 
    PATHWAYS  ENVIRONMENT.  Over the  past two years, the  Company has built and
completed class libraries consisting of approximately 1,000 business and  system
objects that serve as the foundation of its PATHWAYS product line. These objects
were designed with a work flow orientation and are used in a framework to manage
databases,   maintain  model  persistence,   create  electronic  workfiles,  and
facilitate communications. These elements are used in conjunction with a  common
graphical  user interface  for all  applications. This  approach is  intended to
offer many advantages to the Company's customers, including ease of  integration
of  complementary systems  and legacy  applications. In  addition, the graphical
user interface and object-oriented foundation of these services and products  is
designed  to enable faster  introduction of additional  application modules with
greater  product   quality  assurance   as  well   as  easy   integration   with
customer-developed  software applications. It  is the Company's  intent to build
all new products within this framework  and to migrate existing products to  it.
The  Company  believes  this  environment  provides  a  competitive  development
advantage.
 
    COLLISION  ESTIMATING  SERVICES  AND  PRODUCTS.    The  Company  offers  its
collision  estimating services  and products through  a personal computer-based,
open systems approach using its object-oriented design. The Company's  principal
database  for its  collision estimating products  is the  Motor Crash Estimating
Guide published by a subsidiary of The Hearst Corporation. The Company  licenses
this database under an agreement that grants to the Company a license to publish
the  database electronically. This agreement  includes the exclusive license for
P-page logic, the integral component of collision estimating software.
 
    EZNET COMMUNICATIONS NETWORK.  The Company's communications network,  EZNET,
transmits  and  processes  both staff  and  direct repair  claims  data. EZNET'S
Transport Layer provides  reliable, secure data  transmission. EZNET'S  Workflow
Layer  routes  claims  information  and status  updates  to  multiple recipients
according to insurance company preference  and provides storage through  network
mailboxes  maintained by  the Company.  EZNET supports  all major communications
protocols, including X25, SNA,  ISDN and TCP/IP, as  well as industry  standards
such as CIECA.
 
PRODUCT DEVELOPMENT AND PROGRAMMING
 
    The Company recognizes that its ability to maintain and grow its position in
the  claims industry is  dependent upon expansion of  its products and services.
Investments in development are therefore critical to obtaining new customers and
renewals  from  existing  customers.  The  Company's  product  development   and
programming  efforts principally consist of software development, development of
enhanced communication protocols and custom user interfaces, and database design
and enhancement. The  Company employs  approximately 160 people  in its  product
development organization. This group is comprised of database analysts, software
engineers,  business systems  analysts, product  managers and  quality assurance
employees responsible for client systems,  server systems, data warehousing  and
distribution systems. Product engineering activities focus on improving speed to
market  of  new  products,  services,  and  enhancements,  adding  new  business
functions  without  affecting  existing  services  and  products,  and  reducing
development  costs. The Company uses its  class library of objects, knowledge of
its clients'  workflows  and its  automated  testing tools  to  deliver  quality
workflow-oriented  solutions to the marketplace quickly. These efforts provide a
significant competitive  advantage to  the  Company in  the development  of  new
services and products. The Company develops products in close collaboration with
its clients based on specific needs. The Company's total product development and
programming  expense was $3.0  million, $10.1 million and  $14.9 million for the
twelve months ended December 31, 1993, 1994 and 1995, respectively.
 
INTELLECTUAL PROPERTY
 
    The Company relies  primarily on  a combination  of contracts,  intellectual
property  laws,  confidentiality agreements  and  software security  measures to
protect   its   proprietary    technology.   The    Company   distributes    its
 
                                       39
<PAGE>
products  under written license  agreements, which grant  end-users a license to
use the Company's  services and  products and which  contain various  provisions
intended   to  protect  the  Company's  ownership  and  confidentiality  of  the
underlying technology. The Company also requires all of its employees and  other
parties  with  access  to  its confidential  information  to  execute agreements
prohibiting the unauthorized use or disclosure of the Company's technology.
 
    The Company  has trademarked  virtually all  of its  services and  products.
These  marks are  used by the  Company in  the advertising and  marketing of the
Company's services and products. EZEST and  CCC are well-known marks within  the
automobile  insurance and collision  repair industries. The  Company has patents
for its collision estimation product  pertaining to the comparison and  analysis
of  the "repair  or replace" and  the "new  or used" parts  decisions. While the
total loss calculation process  is not patented,  the methodology and  processes
are  trade secrets of the Company and  are essential to the Company's total loss
business. Despite these  precautions, the  Company believes  that existing  laws
provide  only limited protection for the Company's technology and that it may be
possible for a  third party  to misappropriate  the Company's  technology or  to
independently develop similar technology.
 
    Certain  data used in  the Company's services and  products is licensed from
third parties for  which they receive  royalties. The Company  does not  believe
that  the  Company's  services  and products  are  significantly  dependent upon
licensed data, other  than the Motor  Crash Estimating Guide  data, because  the
Company believes it can find alternative sources for such data. The Company does
not  believe that it  has access to  an alternative database  that would provide
comparable information. Any interruption  of the Company's  access to the  Motor
Crash  Estimating  Guide  data  could  have a  material  adverse  effect  on the
Company's business, financial condition and results of operations.
 
    The Company is not engaged in any material disputes with other parties  with
respect  to  the  ownership  or use  of  the  Company's  proprietary technology.
However, the  Company  has been  involved  previously in  intellectual  property
litigation,  the resolution  of which  resulted in  substantial payments  by the
Company. There can be no assurance that other parties will not assert technology
infringement claims against the Company in the future. The litigation of such  a
claim  may involve significant expense and  management time. In addition, if any
such claim  were successful,  the  Company could  be  required to  pay  monetary
damages  and  may  also be  required  to  either refrain  from  distributing the
infringing product or obtain a license from the party asserting the claim (which
license may not be available on commercially reasonable terms).
 
COMPETITION
 
    The market for  the Company's  products is highly  competitive. The  Company
competes  primarily on product differentiation,  customer service and price. The
Company's principal competitors  are small  divisions of  two well  capitalized,
multinational  firms,  ADP and  Thomson. ADP  offers  both a  PC-based collision
estimating system and a total loss product to the insurance industry. It  offers
a  different collision  estimating system  and a  hardware-based digital imaging
system to the collision repair industry. Thomson publishes crash guides for both
the insurance and automobile collision  repair industries and markets  collision
estimating, shop management and imaging products. In addition, there are several
very  small, collision estimating programs sold into the market which do not use
P-page logic. The  Company has  experienced steady  competitive price  pressure,
particularly  in the  collision estimating market,  over the past  few years and
expects that trend to continue. The strength of this trend may cause the Company
to alter its mix of services, features and prices.
 
    The Company intends to address competitive price pressures by providing high
quality, feature  enhanced products  and  services to  its clients.  The  Compay
intends  to  continue  to develop  user  friendly claims  products  and services
incorporating its  comprehensive  proprietary  inventory of  data.  The  Company
expects  that the PATHWAYS workflow manager  will provide the necessary position
with its insurance  customers to effectively  compete against competitive  price
pressures.
 
    At  times,  insurance companies  have entered  into agreements  with service
providers (including ADP, Thomson  and CCC) wherein  the agreement provides,  in
part,  that the insurance company will either use the product or service of that
vendor on an exclusive basis or designate the vendor as a preferred provider  of
that  product or service. If it is an exclusive agreement, the insurance company
mandates that collision repair
 
                                       40
<PAGE>
facilities, independent  appraisers  and  regional offices  use  the  particular
product  or service. If the vendor is a preferred provider, the collision repair
facilities, appraisers and regional offices, are encouraged to use the preferred
product, but may still choose another vendor's product or service. Additionally,
some insurance companies mandate that all products be tested and approved at the
companies' national level before regional levels can purchase such products. The
benefits of being an endorsed  product or on the  approved list of an  insurance
company   include  immediate  customer  availability   and  a  head  start  over
competitors who  may  not  be  so approved.  With  respect  to  those  insurance
companies that have endorsed ADP or Thomson, but not CCC, the Company will be at
a competitive disadvantage.
 
    In  connection  with the  Company's  strategy to  provide  outsourced claims
processing services, the  Company will  compete with  other third-party  service
providers,  some of whom  may have more  capital and greater  resources than the
Company.
 
    The Company currently  processes the vast  majority of  insurer-to-collision
repair  facility repair assignment  and estimate retrieval  for DRPs through its
EZNET communications network.  The Company  believes there  is a  wide range  of
prospective  competitors  in  this  service area,  many  of  which  have greater
resources than the Company.
 
EMPLOYEES
 
    As of May 31, 1996, the Company had 878 full-time employees of whom 192 were
employed in sales and marketing functions, 164 were employed in customer support
functions, 165 in product  development and quality  assurance functions, 208  in
operations  and 95 in finance and administration. The Company regularly seeks to
identify skilled software engineers and other potential employee candidates, and
has found that competition  for personnel in the  software industry is  intense.
The  Company believes its ability to recruit and retain highly skilled technical
and other management personnel will be  critical to execute its business  plans.
The  Company's  employees  are  not  represented  by  any  collective bargaining
agreement or organization. The Company believes that its relationships with  its
employees are good.
 
FACILITIES
 
    The  Company's corporate headquarters are located in Chicago, Illinois where
the Company leases approximately 125,000 square feet of a multi-tenant  facility
under  a lease expiring in November, 2008. The Company also leases approximately
30,000 square feet in Glendora, California where a satellite development  center
is  housed, under a lease expiring in April, 1999. The Company believes that its
existing facilities  and additional  or alternative  space available  to it  are
adequate to meet its requirements for the foreseeable future.
 
LEGAL PROCEEDINGS
 
    There are no pending legal proceedings other than routine litigation arising
in  the  ordinary course  of business.  The  Company does  not believe  that the
results of such litigation, even if the outcome were unfavorable to the Company,
would have a material adverse effect on its financial position.
 
GLOSSARY OF TERMS
 
    BUSINESS AND SYSTEM  OBJECT LIBRARIES   -- Objects are  reuseable pieces  of
software  that perform specific programming  functions. Business objects perform
business tasks such  as check  writing, transfer of  customer information,  etc.
System  objects perform computer tasks such as  opening a file, adding data to a
particular field, etc. Objects are stored or housed in libraries.
 
    CIECA  -- The Collision Industry Electronic Commerce Association is a  group
of   information  companies,  repair  facility   owners  and  insurance  company
management information systems  professionals. CIECA's role  is to promote  data
communication   standards  for  electronic  commerce  between  collision  repair
facilities and insurance companies.
 
    DATA NAVIGATION  SOFTWARE   -- Software  written to  facilitate  organizing,
selecting,  viewing,  finding  or analyzing  a  portion  of a  larger  volume of
electronic data or information.
 
    DATA WAREHOUSING  -- The function of storing vast amounts of electronic data
or information that can be accessed by software.
 
                                       41
<PAGE>
    DIRECT REPAIR PROGRAM (DRP)   -- An automobile insurance settlement  process
whereby  an  insurer offers  a  consumer the  option  of bringing  their vehicle
directly to a  particular repair  facility who  will fix  the car  and bill  the
insurer directly, without the involvement or need of an insurance adjuster.
 
    GRAPHICAL  USER INTERFACE  -- The type  of screen used for computer programs
that relies on pictures and images, in addition to character-based text.
 
    LEGACY APPLICATIONS    --  Pre-existing  computer  systems,  dated  in  both
technology and functionality.
 
    OBJECT  ORIENTED  SOFTWARE   -- Software  written  with pieces  of reuseable
software that perform specific  programming functions. Business objects  perform
business  tasks such  as check writing,  transfer of  customer information, etc.
System objects perform computer tasks such as  opening a file, adding data to  a
particular field, etc.
 
    P-PAGE  LOGIC  -- Crash estimating  guides contain procedure pages, known as
p-pages, that detail the steps involved in repairing various parts of a  damaged
vehicle  depending on where and  how extensive the damage  is. When automated in
software form, they are often referred to as computer assisted P-page logic.
 
    SEVERITY  -- An insurance term of  art referring to actual cost of fixing  a
vehicle,  replacing a vehicle, medical  bills or legal fees  that do not include
the administrative expenses of settling the claim.
 
    SOFT TISSUE CLAIM   -- A  claim arising  from a non-verifiable  injury to  a
person's soft tissue (muscles, skin, nervous system).
 
    SOFTWARE  PLATFORM  --  A term used  to describe the  underlying design of a
computer system that links together various processing applications.
 
    TRANSPORT LAYER  -- A term used to describe the collection of functions in a
data network that includes the movement of information as opposed to a  workflow
layer, which refers to the management of information.
 
    WORKFLOW MANAGEMENT SOFTWARE  -- Computer programs written to facilitate the
defined steps of a particular process.
 
                                       42
<PAGE>
                                   MANAGEMENT
 
EXECUTIVE OFFICERS AND DIRECTORS
 
    The  following  table sets  forth certain  information  with respect  to the
executive officers and directors of the Company:
 
<TABLE>
<CAPTION>
           NAME                  AGE                                         POSITION
- ---------------------------      ---      -------------------------------------------------------------------------------
<S>                          <C>          <C>
David M. Phillips                    57   Chairman, President and Chief Executive Officer
J. Laurence Costin, Jr.              55   Vice Chairman
Githesh Ramamurthy                   35   Chief Technology Officer and President--Strategic Client Division
John Buckner                         50   President--Sales and Services Division
Blaine R. Ornburg                    50   Executive Vice President--New Market Development
Leonard L. Ciarrocchi                43   Executive Vice President--Chief Financial Officer
Donald J. Hallagan                   37   Vice President--Controller
Gerald P. Kenney                     44   Vice President, Secretary and General Counsel
John J. Byrne(1)                     64   Director
Morgan Davis(1)                      45   Director
Thomas L. Kempner(1)                 69   Director
Gordon S. Macklin(1)                 68   Director
Robert T. Marto(1)                   50   Director
Michael R. Stanfield(1)              46   Director
</TABLE>
 
- ------------------------
(1) Member of Audit Committee and Compensation Committee.
 
    DAVID M.  PHILLIPS has  served as  Chairman, President  and Chief  Executive
Officer  since founding the Company  in 1983. Prior to  joining the Company, Mr.
Phillips served in  a number  of capacities  at Citicorp  including Senior  Vice
President  from  1975  to 1982.  During  his  tenure he  was  controller  of the
operating group; he was responsible for  Citicard implementation; he led a  team
that  developed a  national consumer strategy;  and implemented  the credit card
portion of  the consumer  strategy  increasing the  consumer card  holders  from
approximately  200,000 to over 10 million.  Subsequently, he was responsible for
the Latin  American  Consumer Businesses  that  included banks;  life  insurance
companies; finance companies and credit cards. Mr. Phillips previously served as
Director of Special Markets and Division Controller at Polaroid Corporation.
 
    J.  LAURENCE COSTIN,  JR. joined the  Company in February  1983 as Executive
Vice President  responsible for  the Company's  sales and  client field  service
organization. He currently serves as Vice Chairman, a position he has held since
May 1993. Prior to joining the Company, Mr. Costin was Senior Vice President and
General  Manager for the Midwest region of  Seligman & Latz, Inc., a Fortune 500
company which managed department store concessions.
 
    GITHESH RAMAMURTHY  joined  the  Company  in July  1992  as  Executive  Vice
President-Product  Engineering and Chief Technology Officer. In January 1996, he
assumed the position of President-Strategic Client Division while retaining  the
position  of  Chief  Technology  Officer.  Prior  to  joining  the  Company, Mr.
Ramamurthy was a  founding member  of Sales  Technologies, Inc.,  a field  sales
automation  software company. Sales Technologies sold  to a long list of Fortune
100 clients in  the United States  and Europe before  it was acquired  by Dun  &
Bradstreet  in 1989. Mr. Ramamurthy  directed product development activities for
that company.
 
    JOHN  BUCKNER  joined   the  Company   in  January  1994   as  Senior   Vice
President-AutoBody   Division.  Mr.  Buckner  was  promoted  to  Executive  Vice
President-Sales and Services  Division and currently  serves as  President-Sales
and  Services  Division. Prior  to  joining the  Company,  Mr. Buckner  was Vice
President and  General Manager  of U.S.  Automotive Operations  at Sun  Electric
Corporation.  Previously, Mr.  Buckner held  a variety  of senior  sales and new
market development positions at Reynolds & Reynolds.
 
                                       43
<PAGE>
    BLAINE R.  ORNBURG  joined the  Company  in  April 1995  as  Executive  Vice
President-New  Market Development.  In January  1996, he  assumed the additional
responsibilities of Acting  Chief Financial  Officer, a position  he held  until
June,  1996. Prior  to joining  the Company, Mr.  Ornburg served  as Senior Vice
President of First Data Corporation.  Mr. Ornburg joined First Data  Corporation
upon  its  purchase of  Anasazi,  Inc., a  software  and networking  company Mr.
Ornburg founded in  1987. Previously,  Mr. Ornburg was  Vice President-Point  of
Transaction Systems for VISA International.
 
    LEONARD  L. CIARROCCHI  joined the  Company in  June 1996  as Executive Vice
President and  Chief  Financial  Officer.  Prior to  joining  the  Company,  Mr.
Ciarrocchi was Vice President and Treasurer of White River Corporation from 1993
to  1996 and Manager of Finance of  Fund American Enterprises, Inc. from 1991 to
1993. Mr.  Ciarrocchi  was Manager  of  Finance for  Fund  American  Enterprises
Holdings, Inc. ("Fund American") from 1989 to 1991.
 
    DONALD  J. HALLAGAN joined the Company in  August 1993 as Controller and was
promoted to  Vice  President--Controller in  June  1996. Prior  to  joining  the
Company  he spent two years as Controller for Pollenex Corporation and two years
on the corporate staff of Santa Fe Pacific Corporation as Assistant  Controller.
Previously,  Mr. Hallagan served eight years  on the professional staff of Price
Waterhouse LLP.
 
    GERALD P.  KENNEY  joined the  Company  in  March 1995  as  Vice  President,
Secretary  and General Counsel.  Prior to joining the  Company, he served eleven
years as General Counsel for NEC Technologies Inc. Mr. Kenney's primary areas of
concentration are intellectual  property law, sales  and distribution and  other
matters  relating to  the high-tech and  information industries. He  is the past
chair of the Electronic Industries Association (EIA), Government Affairs Counsel
and former member of the Board of Directors of the Consumer Electronics Group of
EIA.
 
    JOHN J. BYRNE has served as a Director of the Company since 1994. Mr.  Byrne
has  been Chairman of the Board of Directors and Chief Executive Officer of Fund
American since 1985  and President of  Fund American since  1990. Mr. Byrne  has
also  been  Chairman of  the  Board of  Directors  and a  director  of Financial
Security Assurance Holdings  Ltd. since May  1994. From 1989  through 1990,  Mr.
Byrne  was  Chairman  of the  Board  of  Directors of  Fireman's  Fund Insurance
Company. Prior  to  joining Fireman's  Fund  Insurance Company,  Mr.  Byrne  was
Chairman and Chief Executive Officer of GEICO Corporation from 1976 to 1985. Mr.
Byrne is an advisory director of Lehman Brothers Holdings, Inc.
 
    MORGAN DAVIS has served as a Director of the Company since 1995. He has also
served  since  1995  as  the  President and  Chief  Executive  Officer  of White
Mountains Insurance Company, a  wholly owned subsidiary  of Fund American.  From
1992  to 1994, Mr. Davis was self-employed as  a private investor in a number of
entrepreneurial enterprises.  From  1987 to  1992,  he served  as  President  of
Fireman's  Fund Commercial Insurance. Mr. Davis is currently a Director of White
Mountain Holdings and Valley Insurance Group.
 
    THOMAS L. KEMPNER has served as a Director of the Company since 1983.  Since
1979  he has  served as  Chairman and  Chief Executive  Officer of  Loeb Holding
Corporation, an  investment banking,  registered broker/  dealer and  registered
investment  advisory  firm.  He  also  serves as  a  director  of  the following
companies:  Alcide   Corporation;  The   Arlen  Corporation;   Energy   Research
Corporation;  IGENE  BioTechnology,  Inc.;  Intermagnetics  General Corporation;
Northwest Airlines, Inc.; and Silent Radio, Inc.
 
    GORDON S. MACKLIN has served  as a Director of  the Company since 1994.  Mr.
Macklin  has been Chairman of  White River Corporation since  1993. From 1987 to
1992, he was Chairman of Hambrecht & Quist, LLC. Mr. Macklin served as President
of The National Association of Securities  Dealers, Inc. from 1970 to 1987,  and
was  formerly a  partner and  Member of  the Executive  Committee of  McDonald &
Company, an  investment  banking firm,  from  1950 to  1970.  Mr. Macklin  is  a
director, trustee, or managing general partner, as the case may be, of 53 of the
investment  companies in  the Franklin/Templeton Group,  and a  Director of Fund
American, MCI Communications Corporation, Fusion Systems Corp., MedImmune, Inc.,
Source One Mortgage Services Corp. and Shoppers Express Inc.
 
    ROBERT T. MARTO  has served  as a  Director of  the Company  since 1994.  He
currently  serves  as  President  and Chief  Executive  Officer  of  White River
Corporation. From 1990 to 1993, he  was President of Fund American  Enterprises,
Inc.,  and  an Executive  Vice  President and  Chief  Financial Officer  of Fund
American. From 1977 to
 
                                       44
<PAGE>
1989, he held executive  officer positions with  Fireman's Fund Corporation  and
Fireman's  Fund Life Insurance Company.  Mr. Marto is also  a director of Vicorp
Restaurants, Inc., White River Corporation and Zurich Reinsurance Centre, Inc.
 
    MICHAEL R. STANFIELD has served as a Director of the Company since 1995.  He
has been Managing Director of Loeb Partners Corporation since 1993. From 1990 to
1993, Mr. Stanfield was self-employed as an independent consultant.
 
    For  their services as directors, the members  of the Board of Directors who
are not  employees of  the Company,  White River  or affiliates  of White  River
(other than Mr. Byrne) are paid $5,000 per meeting. All directors are reimbursed
for  reasonable expenses  associated with  their attendance  at meetings  of the
Board of Directors. All directors are elected by the stockholders at the  annual
meeting and serve as directors until the next annual meeting.
 
    All of the directors were elected pursuant to provisions of the Stockholders
Agreement.  Pursuant to this agreement,  Messrs. Phillips, Kempner and Stanfield
were designated  directors by  the Management  Stockholders, Messrs.  Marto  and
Macklin  were designated  directors by White  River and Messrs.  Byrne and Davis
were nominated  by  White  River  subject to  the  approval  of  the  Management
Stockholders. See "Principal Stockholders--Stockholders Agreement."
 
EMPLOYMENT AGREEMENTS
 
    The Company has entered into employment agreements with each of Mr. Buckner,
Mr.  Ramamurthy,  Mr.  Ornburg, Mr.  Ciarrocchi  and Mr.  Costin.  Mr. Buckner's
employment agreement provides for an annual  salary of $250,000 plus bonus,  and
terminates April 30, 2001. Mr. Ramamurthy's employment agreement provides for an
annual salary of $275,000 plus bonus and terminates June 30, 2001. Mr. Ornburg's
employment  agreement provides for  an annual salary of  $200,000 plus bonus and
terminates June 30, 2001. Mr. Ciarrocchi's employment agreement provides for  an
annual  salary of $200,000 plus bonus and terminates June 30, 2001. Mr. Costin's
employment agreement provides for  an annual salary  of $230,000 and  terminates
April  30,  1999. Messrs.  Buckner's,  Ramamurthy's, Ciarrocchi's  and Ornburg's
employment agreements  each  contain  a  non-compete and  a  change  of  control
provision and are subject to board of directors' ratification.
 
OTHER SIGNIFICANT MANAGEMENT PERSONNEL
 
<TABLE>
<CAPTION>
             NAME                   AGE                                        POSITION
- ------------------------------      ---      ----------------------------------------------------------------------------
<S>                             <C>          <C>
Stephen E. Applebaum..........          51   Senior Vice President--ACCLAIM Litigation Management
Samuel B. Barash..............          58   Executive Vice President--New Product Development
Nancy T. Borghesi.............          48   Senior Vice President--Consulting Services
Michael J. D'Onofrio..........          39   Vice President--Treasurer
William R. Geen...............          43   Senior Vice President--Total Loss Operations
T. Scott Leisher..............          37   Senior Vice President--Strategic Accounts
Rick L. Mansel................          43   Senior Vice President--Product Management
Martin G. McGrath.............          38   Senior Vice President--Marketing and Planning
Jack Rozint...................          41   Senior Vice President--ACCESS Claims Services
Richard L. Rumple.............          41   Senior Vice President--Product Engineering
</TABLE>
 
    STEPHEN   E.   APPLEBAUM  joined   the  Company   in   July  1987   as  Vice
President-Business Development, was promoted  to Senior Vice  President-Business
Development,  and currently serves as Senior Vice President-- ACCLAIM Litigation
Management, a position  he has  held since October  1994. Prior  to joining  the
Company,  Mr. Applebaum  was a management  consultant and  venture capitalist in
Toronto, Canada.
 
                                       45
<PAGE>
    SAMUEL B.  BARASH joined  the  Company in  August  1985 as  Chief  Operating
Officer  and served in that capacity until  1987. Since that time, he has served
as Executive Vice  President of New  Product Development. Prior  to joining  the
Company,  Mr. Barash was President of Diversified Food Services, a national food
service provider within the retail industry.
 
    NANCY  T.   BORGHESI  joined   the   Company  in   January  1986   as   Vice
President-Systems.  She became Vice  President-Product Engineering and currently
serves as Senior  Vice President-Consulting  Services, a position  she has  held
since  March 1995. Prior to joining the  Company, Ms. Borghesi was a Systems and
Business Process Consultant for Arthur Young & Co.
 
    MICHAEL J. D'ONOFRIO joined  the Company in November  1992 as Treasurer  and
was  promoted to  Vice President--Treasurer in  June 1996. Prior  to joining the
Company he spent  six years as  Group Manager of  Claims Processing for  Central
States  Health and  Welfare and Pension  Funds. Mr.  D'Onofrio previously served
four years on the professional staff of Arthur Young & Co.
 
    WILLIAM R. GEEN joined the Company in March 1981 as Director of  Operations.
He  was  promoted to  Vice President--Dealer  Services  and currently  serves as
Senior Vice  President--Total Loss  Operations,  a position  he has  held  since
August  1989. Prior to joining  the Company, Mr. Geen  worked seven years in the
retail auto industry.
 
    T. SCOTT LEISHER began  his career with  the Company in  January 1986 as  an
Account  Executive. He  advanced through  the sales  ranks of  the Company  as a
Region Manager, Group Vice President-East Zone and Group Vice President-National
Accounts. Mr.  Leisher  currently  serves  as  Senior  Vice  President-Strategic
Accounts, a position he has held since February 1995.
 
    RICK   L.  MANSEL  joined   the  Company  in  April   1995  as  Senior  Vice
President-Product Management. Prior  to joining  the Company he  was Manager  of
Worldwide  Market  Development for  SSA, a  financial and  manufacturing systems
software company. Mr.  Mansel previously  served as Director  of North  American
Operations for Wang Laboratories.
 
    MARTIN  G.  MCGRATH joined  the Company  in  September 1992  as Director-New
Business Development. He was promoted  to Vice President-Product Management  and
currently  serves as Senior Vice President-Marketing and Planning, a position he
has held since  February 1995.  Prior to joining  the Company,  Mr. McGrath  was
General Manager of AT&T's Network Management Services Group.
 
    JACK  ROZINT joined the  Company in April  1992 as Director-Product Planning
for the AutoBody Division. He was promoted to Vice President-AutoBody Sales  and
Marketing  and currently serves as Senior Vice President-ACCESS Claims Services,
a position he has  held since October  1994. Prior to  joining the Company,  Mr.
Rozint  was Director of Software Development at Akzo Systems Inc., a division of
Akzo Nobel.
 
    RICHARD L.  RUMPLE  joined  the  Company in  July  1990  as  Manager-Product
Engineering. He was promoted to Vice President-Product Engineering and currently
serves  as Senior  Vice President-Product  Engineering, a  position he  has held
since October 1995. Prior to joining  the Company, Mr. Rumple served as  Manager
of Distribution Systems at Baxter Healthcare.
 
                                       46
<PAGE>
EXECUTIVE COMPENSATION
 
    The   following  table   sets  forth   certain  information   regarding  the
compensation paid during 1995 to the  Company's Chief Executive Officer and  the
other  four most highly compensated executive officers (collectively, the "Named
Executive Officers") whose total salary and bonus in 1995 exceeded $100,000:
 
                           SUMMARY COMPENSATION TABLE
 
<TABLE>
<CAPTION>
                                                                                                  LONG-TERM
                                                                                                 COMPENSATION
                                                                                             --------------------
                                                                                                 COMMON STOCK
                                                                              OTHER ANNUAL        UNDERLYING
           NAME AND PRINCIPAL POSITION(1)                SALARY      BONUS    COMPENSATION        OPTIONS(2)
- -----------------------------------------------------  ----------  ---------  -------------  --------------------
<S>                                                    <C>         <C>        <C>            <C>
David M. Phillips....................................  $  448,008     --           --                 --
Chairman, President and Chief
 Executive Officer
J. Laurence Costin, Jr...............................     259,031  $  75,000       --                 --
Vice Chairman
Githesh Ramamurthy...................................     231,180     --           --                133,600
Chief Technology Officer and President-- Strategic
 Client Division
John Buckner.........................................     208,340     31,625       --                104,000
President--Sales and Services Division
Blaine R. Ornburg....................................     131,046     --        $  50,000             80,000
Executive Vice President--New Market Development
</TABLE>
 
- ------------------------------
(1) This  table excludes  Edward J.  Cheskis, former  President--Claims  Service
    Division,  whose  1995 salary,  bonus and  other compensation  was $273,292,
    $45,142 and $0, respectively.
 
(2) Represents the number  of shares of Common  Stock issuable upon exercise  of
    options granted pursuant to the Stock Option Plan.
 
                                       47
<PAGE>
    The  following tables set forth  certain information regarding options/stock
appreciation rights granted to the Named Executive Officers:
 
                       OPTION GRANTS IN LAST FISCAL YEAR
 
<TABLE>
<CAPTION>
                                                                                                       POTENTIAL REALIZABLE
                                                             INDIVIDUAL GRANTS                           VALUE AT ASSUMED
                                       --------------------------------------------------------------    ANNUAL RATES OF
                                          NUMBER OF     PERCENT OF TOTAL                                   STOCK PRICE
                                         SECURITIES       OPTIONS/ SARS                                  APPRECIATION FOR
                                         UNDERLYING        GRANTED TO       EXERCISE OR                  OPTION TERM (1)
                                        OPTIONS/SARS      EMPLOYEES IN      BASE PRICE    EXPIRATION   --------------------
                NAME                     GRANTED (#)       FISCAL YEAR       ($/SHARE)       DATE        5%($)     10%($)
- -------------------------------------  ---------------  -----------------  -------------  -----------  ---------  ---------
<S>                                    <C>              <C>                <C>            <C>          <C>        <C>
David M. Phillips....................        --                --               --            --          --         --
Chairman, President and Chief
 Executive Officer
J. Laurence Costin, Jr...............        --                --               --            --          --         --
Vice Chairman
Githesh Ramamurthy...................        73,600              5.9         $    1.75        2/1/00   $  35,590  $  78,630
Chief Technology Officer and
 President--                                 60,000              4.8             4.375      12/12/00      72,520    160,260
Strategic Client Division
John Buckner.........................        20,000              1.6              1.75        2/1/00       9,670     21,370
President--Sales and Services
 Division                                    24,000              1.9             2.125       6/28/00      14,090     31,140
                                             60,000              4.8             4.375      12/12/00      72,520    160,260
Blaine R. Ornburg....................        80,000              6.4              1.75       4/17/00      38,680     85,470
Executive Vice President--New Market
 Development
</TABLE>
 
- ------------------------------
 
(1) The potential realizable value is calculated based on the term of the option
    at its time of grant (5 years) and is calculated by assuming that the  stock
    price  on  the  date  of  grant as  determined  by  the  Board  of Directors
    appreciates at the indicated annual rate compounded annually for the  entire
    term of the option and that the option is exercised and sold on the last day
    of  its term  for the  appreciated price.  The 5%  and 10%  assumed rates of
    appreciation are  derived from  the  rules of  the Securities  and  Exchange
    Commission  and do not represent the Company's estimate or projection of the
    future Common Stock price.
 
 AGGREGATED OPTION EXERCISES IN LAST FISCAL YEAR AND FISCAL YEAR OPTION VALUES
 
<TABLE>
<CAPTION>
                                                                                          VALUE OF UNEXERCISED
                                                               NUMBER OF SECURITIES       IN-THE-MONEY OPTIONS
                                                              UNDERLYING UNEXERCISED         AT FY-END ($)
                           SHARES ACQUIRED   VALUE REALIZED    OPTIONS AT FY-END (#)   EXERCISABLE/UNEXERCISABLE
          NAME             ON EXERCISE (#)        ($)         EXERCISABLE/UNEXERCISABLE            (1)
- -------------------------  ---------------  ----------------  -----------------------  --------------------------
<S>                        <C>              <C>               <C>                      <C>
David M. Phillips........
Chairman, President and
 Chief Executive Officer         --                --                   --                         --
J. Laurence Costin,
 Jr......................
Vice Chairman                    --                --                  134,176/57,584         $1,291,444/$554,246
Githesh Ramamurthy.......
Chief Technology Officer
 and President--Strategic
 Client Division                 --                --                 138,880/168,320       $1,295,200/$1,454,000
John Buckner.............
President--Sales and
 Services Division               --                --                   27,200/92,800           $220,700/$728,800
Blaine R. Ornburg........
Executive Vice
 President-- New Market
 Development                     --                --                   16,000/64,000           $148,000/$592,000
</TABLE>
 
- ------------------------------
 
(1) At an assumed offering price of the Common Stock of $11 per share, minus the
    exercise price, multiplied by the number of shares underlying the option.
 
                                       48
<PAGE>
COMPENSATION COMMITTEE INTERLOCKS AND INSIDER PARTICIPATION
 
    Each member of the Board of Directors (except David M. Phillips) served as a
member of the  Compensation Committee of  the Company in  1995. The Company  has
entered  into certain  transactions with the  Loeb Entities, of  which Thomas L.
Kempner is an affiliate, and with  White River, of which Messrs. Byrne,  Macklin
and  Marto  are affiliates.  For further  discussion  of such  transactions, see
"Certain Transactions."
 
    The Compensation Committee has established  salary and bonus levels for  the
executive  officers of the Company, including the Chief Executive Officer, based
on a combination of  objective and subjective criteria.  With respect to  salary
levels,  such levels are set subsequent  to the Committee's determination of the
executive officer's contribution, progress  and development. Bonuses, which  may
be  up to 50% of an officer's salary,  are awarded based on profit growth of the
Company (calculated using an EBIT formula) and based on the subjective  criteria
used in establishing salary levels.
 
STOCK OPTION PLAN
 
    The  Stock Option Plan was adopted by the Board of Directors in 1988 and was
most recently amended in November 1994 in order to advance the interests of  the
Company  by affording key  executives and employees an  opportunity to acquire a
proprietary interest in  the Company  and thus to  stimulate increased  personal
interest  in such persons in  the success and future  growth of the Company. The
Stock Option Plan is administered by the Compensation Committee of the Board  of
Directors.  Pursuant to stock option agreements  executed in connection with the
Stock Option Plan, Messrs. Ramamurthy, Buckner, Ornburg and Costin, were granted
stock options (the "Options") to purchase shares of Common Stock of the  Company
pursuant  to the terms set forth in the various stock option agreements. A total
of 2,777,920 shares of Common Stock have been reserved for issuance pursuant  to
all  options issued under the Stock Option  Plan. The Options are exercisable at
per share  prices ranging  from $1.38  to $11.20.  The Options  are  exercisable
annually   in  20%  increments  beginning  on  the  date  of  issuance.  Messrs.
Ramamurthy, Buckner, Ornburg and  Costin have been  granted Options to  purchase
307,200,  170,000, 130,000 and 191,760 shares of Common Stock, respectively. The
Options may  be  exercised solely  by  the grantees,  or  in the  case  of  such
grantee's  death  or  incapacity, by  the  grantee's  executors, administrators,
guardians or other legal representatives and are not assignable or  transferable
by such grantee.
 
                                       49
<PAGE>
                             PRINCIPAL STOCKHOLDERS
 
    The  following table sets forth the number  and percentage (if more than 1%)
of the outstanding shares of Common Stock  owned beneficially as of the date  of
the  Offering by  (i) each  director of the  Company, (ii)  each Named Executive
Officer, (iii) all directors  and executive officers as  a group, and (iv)  each
person  who, to the knowledge of the Company, beneficially owned more than 5% of
the Common Stock as of the date of this Prospectus.
 
<TABLE>
<CAPTION>
                                                                    BENEFICIAL OWNERSHIP         BENEFICIAL OWNERSHIP
                                                                       OF COMMON STOCK              OF COMMON STOCK
                                                                  PRIOR TO THE OFFERING (1)     AFTER THE OFFERING (1)
                                                                 ---------------------------  ---------------------------
                                                                    NO. OF        PERCENT        NO. OF        PERCENT
NAME OF BENEFICIAL OWNER                                            SHARES        OF CLASS       SHARES        OF CLASS
- ---------------------------------------------------------------  -------------  ------------  -------------  ------------
<S>                                                              <C>            <C>           <C>            <C>
David M. Phillips(2)...........................................        927,760         5.6          927,760         4.2
J. Laurence Costin, Jr.(3).....................................        185,728         1.0          185,728       *
Blaine R. Ornburg(4)...........................................         54,000       *               54,000       *
Githesh Ramamurthy(5)..........................................        233,600         1.4          233,600         1.1
John Buckner(6)................................................         60,920       *               60,920       *
John J. Byrne(7)...............................................             --          --               --          --
Morgan Davis(8)................................................             --          --               --          --
Thomas L. Kempner(9)...........................................      3,724,674        22.6        3,724,674        17.0
Gordon S. Macklin(10)..........................................      8,584,564        51.9        8,584,564        39.0
Robert T. Marto(11)............................................      8,584,564        51.9        8,584,564        39.0
Michael R. Stanfield(12).......................................             --          --               --          --
Loeb Entities(13)..............................................      3,457,315        21.0        3,457,315        15.7
61 Broadway
24th Floor
New York, New York 10006
White River Ventures, Inc......................................      8,584,564        51.9        8,584,564        39.0
777 Westchester Ave.
Suite 201
White Plains, New York 10604
 
All directors and executive officers as a group (11 persons)...     13,088,558        80.1       13,088,558        59.5
</TABLE>
 
- ------------------------------
*   Less than one percent of the outstanding Common Stock.
(1) Beneficial  ownership is  determined in  accordance with  the rules  of  the
    Securities   and  Exchange  Commission  and  generally  includes  voting  or
    investment power with respect to securities.
(2) Includes  400,000 shares  of Common  Stock held  by Ruth  Ann Phillips,  Mr.
    Phillips' wife. Mr. Phillips is a director of the Company and his address is
    444 Merchandise Mart, Chicago, Illinois 60654.
(3)   Includes  164,528  shares  of  Common  Stock  issuable  upon  exercise  of
    outstanding options which are exercisable within 60 days of August 1, 1996.
(4) Includes 26,000 shares of Common Stock issuable upon exercise of outstanding
    options which are exercisable within 60 days of August 1, 1996.
(5)  Includes  173,600  shares  of  Common  Stock  issuable  upon  exercise   of
    outstanding options which are exercisable within 60 days of August 1, 1996.
(6) Includes 49,200 shares of Common Stock issuable upon exercise of outstanding
    options which are exercisable within 60 days of August 1, 1996.
(7) Mr. Byrne is a director of the Company.
(8) Mr. Davis is a director of the Company.
 
                                       50
<PAGE>
(9)  Includes 3,457,315 shares  of Common Stock  held by the  Loeb Entities. Mr.
    Kempner, a director of the Company,  is the managing general partner or  the
    general  partner of the  general partner of  each of the  Loeb Entities. Mr.
    Kempner disclaims  beneficial  ownership of  the  shares held  by  the  Loeb
    Entities,  except to  the extent  of his  pecuniary interests  therein. Also
    includes  267,360  shares  of  Common   Stock  issuable  upon  exercise   of
    outstanding options which are exercisable within 60 days of August 1, 1996.
(10) Includes 8,584,564 shares of Common Stock held by White River. Mr. Macklin,
    a  director of the Company,  is Chairman of the  Board of Directors of White
    River and disclaims beneficial ownership of the shares held by White  River,
    except to the extent of his pecuniary interests therein.
(11) Includes 8,584,564 shares of Common Stock held by White River. Mr. Marto, a
    director  of the Company, is President  and Chief Executive Officer of White
    River and disclaims beneficial ownership of the shares held by White  River,
    except to the extent of his pecuniary interests therein.
(12) Mr. Stanfield is a director of the Company.
(13)  Includes Loeb Investors Co. XV, Loeb Investors Co. XIII and Loeb Investors
    Co. 108.
 
STOCKHOLDERS AGREEMENT
 
    David M. Phillips and the  Loeb Entities, of which  Thomas L. Kempner is  an
affiliate  (collectively, the  "Management Stockholders"),  White River  and the
Company have entered into a Stockholders Agreement dated June 16, 1994, pursuant
to which the  Management Stockholders  and White  River have  agreed to  certain
provisions  regarding  the corporate  governance of  the Company,  including the
election of directors. The Stockholders  Agreement terminates upon the first  to
occur  of (i)  the written  agreement of  the parties,  (ii) the  liquidation or
dissolution of the Company, (iii) the Redemption Date (as defined below) or (iv)
June 16, 1999.
 
    After completion of the Offering, White  River and its affiliates will  hold
1,589 shares of Series C Preferred Stock and 10,794 shares of Series D Preferred
Stock. From the date of the closing of the Offering until the first day on which
there  are no  shares of  Series C,  or Series  D, or  Series E  Preferred Stock
outstanding (the "Redemption  Date"), the  following provisions  are in  effect,
among others:
 
    The Management Stockholders and White River shall take all actions necessary
to  cause the nomination and election to the  board of directors of (i) a number
of persons (which shall not  be less than two)  designated by White River  which
the  board of  directors determines  to be  appropriate taking  into account the
aggregate voting power and economic interest  of White River and its  affiliates
in  the Company  and (ii) three  persons designated  by a majority  of shares of
Common Stock held by the Management Stockholders. The number of directors  shall
be  seven  while  the  Stockholders  Agreement  is  in  effect.  The  Management
Stockholders and  White River  shall act  to  cause vacancies  on the  board  of
directors  to be filled  by successors designated by  the stockholder group that
designated the prior incumbent  and shall not act  to remove a director  without
the  consent of the stockholder group that designated such director except after
consultation with  such stockholder  group and  after a  determination that  the
director to be removed has breached his fiduciary duties to the Company.
 
    In  addition, the Management Stockholders and  White River have agreed that,
prior to the voluntary  resignation from the board  of directors, disability  or
death  of  David M.  Phillips, a  majority  of the  directors designated  by the
Management  Stockholders  shall  be  delegated,  to  the  extent  permitted   by
applicable  law, the authority of  the board to determine  the timing, price and
other terms  of certain  business  combinations where  the consideration  to  be
received is cash, cash equivalents or publicly traded securities, subject to the
fiduciary  duties of the directors not designated by the Management Stockholders
and subject to the receipt of a fairness opinion from one of a list of specified
investment banks (which includes Hambrecht & Quist and Lazard Freres). Following
the voluntary resignation from  the board of directors,  death or disability  of
David  M. Phillips, the  Management Stockholders and White  River have agreed to
cause the directors  respectively elected  by them to  approve certain  business
combinations  recommended by the  other party, subject to  receipt of a fairness
opinion and subject to the fiduciary duties of such directors.
 
    The Management Stockholders and White River have also agreed that a majority
of the directors designated by  the Management Stockholders shall be  delegated,
to the extent permitted by applicable law and subject to the fiduciary duties of
the other directors, the authority of the board of directors with respect to the
timing,  price, and other terms  of each offering of  Common Stock subsequent to
the Offering, provided, however, that the Company shall not consummate any  such
subsequent  offering (i)  unless the Company  can demonstrate  to the reasonable
satisfaction of White River that after giving effect to such subsequent offering
the Company
 
                                       51
<PAGE>
would have funds legally available to redeem shares of the Redeemable  Preferred
Stock  in accordance with its  terms and (ii) without  the unanimous approval of
the members of the board of directors in the event that David M. Phillips  shall
voluntarily resign from the board of directors, die, or become disabled.
 
    Pursuant  to  the  Stockholders  Agreement,  the  directors  elected  by the
Management Stockholders  have  been delegated  the  authority of  the  board  to
determine  the timing, price  and other terms  of this Offering,  subject to the
fiduciary duties of the other members  of the board of directors not  designated
by  the Management Stockholders  provided that the Company  has been required to
demonstrate to  the reasonable  satisfaction of  White River  that after  giving
effect  to the Offering, the Company will have funds legally available to redeem
shares of the Redeemable Preferred Stock in accordance with its terms.
 
                              CERTAIN TRANSACTIONS
 
    In  connection  with   a  reorganization   agreement  (the   "Reorganization
Agreement")  dated as of June  16, 1994, White River  contributed to the Company
all of its  right, title and  interest in, to  and under (i)  the Company's  12%
Subordinated  Notes due  October 31, 1996,  (ii) the  Company's 12% Subordinated
Payment-in-Kind Notes  due October  31,  1996, (iii)  the Company's  12%  Junior
Subordinated  Payment-in-Kind Notes due October 31,  1996 and (iv) the Company's
Series A, Series B, and Series  C Warrants. White River had previously  acquired
all  of  such  notes  and  warrants  from  the  holders  thereof  for  net  cash
consideration of  $39 million.  Pursuant to  the Reorganization  Agreement,  the
Company  issued White River 5,000 shares of the Series C Preferred Stock, 34,000
shares of  the Series  D Preferred  Stock, and  7,050,340 shares  of the  Common
Stock.  The Company and White River  also entered into certain other agreements,
including  the  Stockholders   Agreement.  See   "Principal  Stockholders"   and
"Description  of Capital  Stock". White River  also entered  into a registration
rights agreement providing White River up to two demand registrations after June
16, 1999.
 
    In July 1993, a subsidiary of the Company, Phone Base Systems, Inc.  ("Phone
Base")  repaid Mr. Phillips  and the Loeb  Entities (of which  Mr. Kempner is an
affiliate) a total  of $1.65 million  that had been  previously loaned to  Phone
Base  by them. Phone Base continued thereafter to experience liquidity problems,
and Mr. Phillips and the Loeb Entities advanced a further $1.5 million to  Phone
Base,  which has not  been repaid. White  River also advanced  $150,000 to Phone
Base. All of these  advances were secured by  a royalty participation  agreement
with  Phone Base. White River  also loaned Phone Base  $200,000 represented by a
promissory note bearing interest at the rate of 9% per annum. In May 1994, White
River purchased for $550,000 from  Sprint Communications L.P. ("Sprint") all  of
Sprint's  right, title and  interest in a purchase  agreement between Sprint and
Phone Base relating  to certain telecommunications  equipment supplied to  Phone
Base  by Sprint. In late 1994, White River transferred to the Company all of its
right, title  and  interest  in  the  Sprint  purchase  agreement,  the  royalty
participation  agreement, and the $200,000 promissory  note for $900,000 in cash
plus interest at the rate of 9% per annum.
 
    In November 1994, a  subsidiary of the Company  transferred for $500 all  of
the  stock of  Phone Base to  Loeb Investors Co.  119 ("Loeb 119")  of which Mr.
Kempner is an affiliate. In addition, the Company transferred to Loeb 119 all of
its right,  title and  interest in  certain  obligations of  Phone Base  to  the
Company. In consideration of these transfers, Loeb 119 paid the Company $124,500
in  cash  and a  subsidiary  of Phone  Base issued  an  installment note  in the
principal amount of  $550,000. As of  the date of  this Prospectus, $222,000  in
principal amount remains outstanding with respect to the promissory note.
 
    In  March 1994, White River acquired from  a third party a 50% joint venture
interest in CCCDC for a purchase price of $6.8 million. In connection therewith,
White River entered into a call agreement with the Company pursuant to which the
Company had the right to purchase the joint venture interest from White River at
its cost plus interest at  the rate of 9% per  annum. The Company exercised  its
right to purchase in 1994 for an aggregate price of $6.9 million in cash.
 
    During  1993 and 1994, the  Loeb Entities, which own  21.0% of the shares of
Common Stock prior  to the Offering  and with which  Mr. Kempner is  affiliated,
purchased  certain contracts from CCCDC at  prices determined by discounting the
anticipated cash  flow from  these  contracts. The  gross proceeds  and  related
discount  values  for contracts  purchased in  1993 were  $5.2 million  and $0.7
million, respectively, and for
 
                                       52
<PAGE>
contracts purchased in 1994 were $0.9 million and $0.2 million, respectively. In
addition, the Loeb Entities  advanced $3.1 million of  the bridge loan  proceeds
used  to acquire the remaining interest in  CCCDC, effective March 30, 1994. See
Note 4 to the Consolidated Financial Statements.
 
   
    The Company has  agreed to reimburse  White River for  the reasonable  legal
costs and expenses incurred by White River in connection with the Offering.
    
 
                          DESCRIPTION OF CAPITAL STOCK
 
    As  of the  date of  this Prospectus,  the authorized  capital stock  of the
Company consists of 30,000,000 shares of Common Stock, par value $.10 per  share
of  which 22,026,800  shares shall  be outstanding  following the  Offering, and
100,000 shares of  Preferred Stock, $1.00  par value per  share (the  "Preferred
Stock")  of which 12,870  shares shall be  outstanding immediately following the
Offering. Of the Preferred Stock, 5,000 shares have been designated as Series  C
Cumulative  Redeemable Preferred Stock, par value $1.00 per share (the "Series C
Preferred Stock"), 34,000  shares have  been designated as  Series D  Cumulative
Redeemable  Preferred Stock, par value $1.00  per share (the "Series D Preferred
Stock"), and 500 shares have been  designated as Series E Cumulative  Redeemable
Preferred Stock, par value $1.00 per share (the "Series E Preferred Stock"). The
following summary of the Company's capital stock is qualified in its entirety by
reference to the Company's Amended and Restated Certificate of Incorporation and
Bylaws,  each of which is  filed as an exhibit  to the registration statement of
which this Prospectus is a part.
 
COMMON STOCK
 
    The holders of Common Stock are entitled  to one vote for each share on  all
matters  voted upon  by stockholders, including  the election  of directors. The
holders of a  majority of the  outstanding Common Stock  have agreed to  certain
provisions  regarding corporate governance, including the election of directors,
in the Stockholders Agreement, which will remain in effect after the  completion
of the Offering. See "Principal Stockholders--Stockholders Agreement."
 
    Subject to the rights of any then outstanding shares of Preferred Stock, the
holders of the Common Stock are entitled to such dividends as may be declared in
the  discretion  of  the  Board  of Directors  out  of  funds  legally available
therefor. See "Dividend Policy." Holders of  Common Stock are entitled to  share
ratably  in the  net assets  of the  Company upon  liquidation after  payment or
provision for all  liabilities and  any preferential liquidation  rights of  the
Preferred Stock then outstanding. The holders of Common Stock have no preemptive
rights  to purchase shares of  stock in the Company.  Shares of Common Stock are
not subject to any redemption provisions and are not convertible into any  other
securities  of the Company. All outstanding shares  of Common Stock are, and the
shares of Common Stock to be issued by the Company pursuant to the Offering will
be, upon payment therefor, fully paid and non-assessable.
 
PREFERRED STOCK
 
    The Preferred  Stock  may be  issued  from time  to  time by  the  Board  of
Directors  as shares of one or more classes or series. Subject to the provisions
of  the  Company's  Amended  and  Restated  Certificate  of  Incorporation   and
limitations prescribed by law, the Board of Directors is expressly authorized to
adopt resolutions to issue the shares, to fix the number of shares and to change
the  number of shares constituting any series,  and to provide for or change the
voting powers, designations, preferences  and relative, participating,  optional
or  other special  rights, qualifications, limitations  or restrictions thereof,
including dividend rights (including whether dividends are cumulative), dividend
rates, terms  of  redemption  (including sinking  fund  provisions),  redemption
prices, conversion rights and liquidation preferences of the shares constituting
any  class or series  of the Preferred  Stock, in each  case without any further
action or vote by the  stockholders. The Company has  no current plans to  issue
any additional shares of Preferred Stock of any class or series.
 
    One  of the  effects of  undesignated Preferred Stock  may be  to enable the
Board of  Directors to  render more  difficult or  to discourage  an attempt  to
obtain  control of the Company by means of a tender offer, proxy contest, merger
or otherwise, and thereby to protect the continuity of the Company's management.
The issuance  of  shares  of  the  Preferred Stock  pursuant  to  the  Board  of
Directors'  authority described  above may  adversely affect  the rights  of the
holders of Common Stock. For example, Preferred Stock issued by the Company  may
rank  prior to the Common Stock as to dividend rights, liquidation preference or
both, may have full or limited voting rights
 
                                       53
<PAGE>
and may be convertible into shares of Common Stock. Accordingly, the issuance of
shares of  Preferred Stock  may discourage  bids  for the  Common Stock  or  may
otherwise adversely affect the market price of the Common Stock.
 
THE REDEEMABLE PREFERRED STOCK
 
    In  June 1994,  the Company  issued 5,000 shares  of the  Series C Preferred
Stock and 34,000  shares of the  Series D  Preferred Stock to  White River.  The
terms  of the  Series C  Preferred Stock  and the  Series D  Preferred Stock are
generally the  same, except  as provided  below in  "Redemption" and  "Series  C
Default Rights." Each share of the Redeemable Preferred Stock has a stated value
of $1,000.
 
    DIVIDENDS.   On  the first  dividend payment  date (defined  as November 30,
February 28, May 31, and  August 31 of each year)  following June 16, 1998  (the
fourth  anniversary of the  original issue date),  the holders of  shares of the
Redeemable Preferred Stock shall be entitled to receive cash dividends, when and
as declared, at  the dividend rate  applicable from  time to time  as set  forth
below, PROVIDED, HOWEVER, in the event the Company fails to redeem shares of the
Redeemable  Preferred  Stock  as  required  following  the  consummation  of the
Company's initial public offering  of Common Stock,  dividends shall be  payable
commencing  on the first dividend payment  date following the 90th day following
the consummation of such initial public offering. Dividends on parity stock must
be declared to  be paid  either in full  or else  PRO RATA among  all shares  of
parity  stock issued and  outstanding. While any  shares of Redeemable Preferred
Stock are outstanding,  no dividends or  distributions may be  declared or  paid
with  respect to any stock (including the Common Stock) junior to the Redeemable
Preferred Stock, nor may any junior stock or parity stock (other than the Series
E  Preferred  Stock)   be  redeemed,  purchased,   or  otherwise  acquired   for
consideration by the Company.
 
    Dividends  accrue from June 16, 1994 (the original issue date). The dividend
rate is  applicable  to  the stated  value  of  each outstanding  share  of  the
Redeemable  Preferred  Stock. The  dividend  rate is  2.75%  per annum  from the
original issue date to and including the earlier of the date of consummation  of
this  Offering or June 16, 1998, and shall be 8.0% per annum thereafter, subject
to the following adjustments: (i) if the Company makes the required  redemptions
of  the Redeemable Preferred Stock from the  proceeds of this Offering, then the
dividend rate shall be 0% from the date of the consummation of this Offering  to
June  16, 1998;  and (ii) if  prior to the  date of mandatory  redemption of the
Redeemable Preferred Stock, the Company makes a good faith offer to purchase all
or any of the Redeemable  Preferred Stock at a price  equal to the stated  value
plus  accrued but unpaid dividends to and including the date set for repurchase,
and the holders of shares of  Redeemable Preferred Stock refuse such offer  with
respect  to any shares subject to such  offer, then the applicable dividend rate
with respect to such shares of  the Redeemable Preferred Stock shall, after  the
date fixed for repurchase, be the lesser of 1% per annum and the rate applicable
to such shares pursuant to clause (i) above.
 
    REDEMPTION.   Unless earlier redeemed  pursuant to the redemption provisions
described below, the Redeemable  Preferred Stock shall be  redeemed on June  16,
1999  at  the  stated  value  plus all  accrued  and  unpaid  dividends  to (and
including) the redemption date. Redemptions are to be made PRO RATA between  the
Series C, Series D and Series E Preferred Stock and any other parity stock.
 
    Concurrently  with the consummation of an  initial public offering of Common
Stock having proceeds to  the Company in excess  of $40,000,000, the Company  is
obligated  to  redeem the  lesser  of (i)  the  number of  shares  of Redeemable
Preferred Stock then  outstanding or  (ii) the  number of  shares of  Redeemable
Preferred  having an  aggregate stated value  plus accrued  but unpaid dividends
equal to 50% of the net proceeds to the Company from the initial public offering
of Common Stock.  Similar provisions apply  if the Company  is required to  make
loan  payments from the  proceeds or if  the Company fails  to make the required
redemptions.
 
    The Company also may  be required to redeem  the Redeemable Preferred  Stock
(i)  in the event that the Company or a subsidiary fails to pay any principal or
interest on indebtedness when due or  during an applicable grace period or  (ii)
in  the event that notice of acceleration of the maturity or required prepayment
and demand for payment is received, in either case with respect to  indebtedness
in  an aggregate amount in  excess of $500,000. In such  event, the holders of a
majority of the then  outstanding Series C Preferred  Stock shall have the  sole
discretion  to determine the  action to be  taken on behalf  of the Company with
respect to such indebtedness.
 
                                       54
<PAGE>
    For so long as White River or its affiliates own any shares of the Series  C
Preferred  Stock, the  Company may not  engage in  certain business combinations
unless all of the shares of the Series C Preferred Stock have been redeemed.
 
    VOTING.  Except as described below  in "Series C Default Rights" and  except
as  required by  the Delaware  General Corporation Law,  none of  the holders of
issued and  outstanding Redeemable  Preferred Stock  shall have  voting  rights,
PROVIDED,  HOWEVER, that the affirmative vote of the holders of at least 66 2/3%
of each series of the Redeemable Preferred Stock, voting separately as a  class,
shall be necessary (i) to authorize, create or increase the authorized or issued
number  of shares of, or issue any shares of any class or series of parity stock
or senior stock  or (ii) amend,  alter or repeal  any of the  provisions of  the
Certificate  of Incorporation  of the Company  or the  applicable certificate of
designations that would materially and  adversely affect any right,  preference,
privilege or voting power of the respective series of Redeemable Preferred Stock
or  the holders  thereof. In  the event  of an  issuance of  shares of  Series E
Preferred Stock in exchange for shares of Series D Preferred Stock as  described
in  "The Series E Preferred Stock" below, shares of the Series E Preferred Stock
would have the voting rights described below.
 
    SERIES C  DEFAULT  RIGHTS.    So  long as  White  River  or  its  affiliates
beneficially  own at least 50% of the  issued and outstanding Series C Preferred
Stock, if  the Company  shall fail  (i) to  discharge its  obligation to  redeem
shares  of Series C Preferred Stock (a  "Redemption Default") or (ii) to declare
and pay in full  the dividends on  the Series C Preferred  Stock within 90  days
after  the Company  is required to  do so  (a "Dividend Default")  the number of
directors shall be increased by the number of directors necessary to  constitute
a  majority of  the directors of  the Company, and  the holders of  the Series C
Preferred Stock,  voting separately  as  a class,  shall  be entitled  to  elect
directors  to fill such newly created directorships. In the case of a Redemption
Default, such directors and voting rights  shall continue until White River  and
its  affiliates shall  cease to  own at least  50% of  the shares  of issued and
outstanding Series C Preferred  Stock. In the case  of a Dividend Default,  such
additional  directors and  voting rights shall  continue until such  time as the
Dividend Default no longer exists. Neither  a Redemption Default nor a  Dividend
Default  has occurred to date. If the number of directors cannot be increased as
provided above, the Company  shall take all actions  necessary to implement  the
intent  of these provisions,  including causing the  resignation of directors to
create vacancies to be filled  by the action of  the holders of the  outstanding
Series C Preferred Stock.
 
THE SERIES E PREFERRED STOCK
 
    The Company and White River have entered into the White River Agreement that
provides  that  the  Company, within  three  days following  receipt  of written
notification from White River to the effect that the number of shares of  Common
Stock  owned by White  River represents less  than a majority  of the issued and
outstanding shares of Common Stock, will issue to White River 500 shares of  the
Series  E Preferred Stock in  exchange for 500 Shares  of the Series D Preferred
Stock. The  White  River Agreement  was  entered  into in  connection  with  the
recapitalization  of the  Company in  1994 and to  help ensure  that White River
Corporation avoid registration  as an  investment company  under the  Investment
Company  Act  of 1940.  White  River has  informed  the Company  of  its present
intention to exchange 500 shares of Series  D Preferred Stock for 500 shares  of
Series  E Preferred Stock sometime after  the consummation of the Offering. When
properly notified in  writing of such  request, the Company  will issue,  within
three business days, such 500 shares of Series E Preferred Stock to White River.
 
    The  terms of the Series E Preferred  Stock and the Series D Preferred Stock
are generally the same, except that outstanding shares of the Series E Preferred
Stock carry certain voting rights if they are beneficially owned by White  River
or  any of its affiliates. In such circumstances, White River and its affiliates
that own  any shares  of Series  E Preferred  Stock shall  be entitled  to  vote
together  with the holders of Common Stock  and all other securities entitled to
vote on all matters  voted on by  holders of Common Stock.  The number of  votes
which each share of Series E Preferred Stock may cast is determined according to
a  formula, the  effect of  which is  to cause  White River  and its affiliates,
through their ownership of shares  of Series E Preferred  Stock, to have 51%  of
the votes to be cast on any matter to be voted upon by the holders of the Common
Stock  for so long as all of the  shares of Series E Preferred Stock are issued,
outstanding and held by White River  and its affiliates. Therefore, for so  long
as  all of the outstanding  shares of the Series E  Preferred Stock were held by
White River or its
 
                                       55
<PAGE>
affiliates, White River  would be able  to control  51% of the  votes cast  with
respect to any matter to be voted upon by holders of the Common Stock regardless
of  the actual  number of  shares of Common  Stock held  by White  River. To the
extent White River  also owns shares  of Common Stock,  such Series E  Preferred
Stock  will  only  provide  an additional  voting  percentage  that,  when added
together with the vote from White  River's shares of Common Stock, will  provide
White River with a maximum of 51% of the votes.
 
    Pursuant  to the terms of  the Certificate of Designations  for the Series E
Preferred Stock,  the  voting  power  of the  outstanding  shares  of  Series  E
Preferred Stock is reduced according to a formula to the extent that outstanding
shares  of Series  E Preferred Stock  are either  redeemed by the  Company or no
longer owned  by  White  River  and  its affiliates.  If  White  River  and  its
affiliates  were to continue to  hold 39.0% of the  outstanding shares of Common
Stock, the Series E Preferred Stock voting power combined with the voting  power
of  the Common Stock held by White River  would be less than a majority when 393
(or 78.6%) of the 500 shares of Series E Preferred Stock had been so redeemed or
are no longer so owned.  The outstanding shares, if  any, of Series E  Preferred
Stock are redeemable pro rata with the outstanding shares of Series C and Series
D Preferred Stock and other parity stock, if any.
 
SPECIAL PROVISIONS OF THE CERTIFICATE OF INCORPORATION, BYLAWS AND DELAWARE LAW
 
    The  Certificate of Incorporation  provides that no  director of the Company
shall be  personally liable  to the  Company or  its stockholders  for  monetary
damages  for breach  of duty  as a  director, except  for liability  (i) for any
breach of the  director's duty of  loyalty to the  Company or its  stockholders,
(ii)  for  acts or  omissions  not in  good  faith or  that  involve intentional
misconduct or a knowing violation of law,  (iii) pursuant to Section 174 of  the
Delaware  Law or  (iv) for  any transaction from  which the  director derived an
improper personal benefit. The  effect of these provisions  is to eliminate  the
rights  of the  Company and  its stockholders  (through stockholders' derivative
suits on behalf of the Company)  to recover monetary damages against a  director
for  breach of fiduciary  duty as a director  (including breaches resulting from
grossly negligent behavior), except in the situations described above.
 
    The Bylaws  provide  that  the  Company will  indemnify  its  directors  and
officers  to  the  fullest  extent permissible  under  the  Delaware  Law. These
indemnification provisions require the Company to indemnify such persons against
certain liabilities and expenses to which  they may become subject by reason  of
their  service as a director  or officer of the  Company. The provision also set
forth certain procedures, including the  advancement of expenses, that apply  in
the event of a claim for indemnification.
 
    DELAWARE  ANTI-TAKEOVER  LAW.    The  Company will  not  be  subject  to the
provisions of  Section 203  of the  Delaware Law  ("Section 203").  Section  203
provides, with certain exceptions, that a Delaware corporation may not engage in
any  of a broad range of business combinations with a person or an affiliate, or
associate of such person, who is an interested stockholder for a period of three
years from the date that such person became an interested stockholder.
 
    A corporation  may, at  its  option, exclude  itself  from the  coverage  of
Section 203 by amending its certificate of incorporation or bylaws, by action of
its  stockholders to  exempt itself from  coverage, provided that  such bylaw or
certificate of incorporation amendment shall  not become effective until  twelve
months  after the date it is adopted. In its amended and restated Certificate of
Incorporation to be filed upon the completion of this Offering, the Company will
exclude itself from the coverage of Section 203.
 
TRANSFER AGENT AND REGISTRAR
 
    The Company's transfer agent  and registrar for the  Common Stock is  Harris
Trust and Savings Bank.
 
                                       56
<PAGE>
                        SHARES ELIGIBLE FOR FUTURE SALE
 
    Prior to this Offering, there has been no market for the Common Stock of the
Company.  Future  sales of  substantial amounts  of Common  Stock in  the public
market could  adversely  affect market  prices  prevailing from  time  to  time.
Several  of the Company's  principal stockholders hold  a significant portion of
the Company's  outstanding  Common  Stock, including  White  River  which  holds
8,584,564  shares representing  39.0% of  the outstanding  shares of  the Common
Stock after the Offering  (37.6% if the  Underwriters' over-allotment option  is
exercised  in full) and a decision by one  or more of these stockholders to sell
their shares could adversely  affect the market price  of the Common Stock.  The
Stockholders  Agreement  provides  that  in connection  with  a  public offering
subsequent to this Offering the Management Stockholders may not sell more than a
number of shares  of Common Stock  which exceeds  either 10% of  the then  total
number  of shares  of Common  Stock outstanding  or 50%  of the  total shares of
Common Stock then being offered without  the written consent of the White  River
Stockholders.
 
    Upon  completion  of  this  Offering,  the  Company  will  have  outstanding
22,026,800 shares  of  Common  Stock (22,851,800  shares  if  the  Underwriters'
over-allotment option is exercised in full). Of these shares, the shares sold in
this  offering will be freely tradeable without restriction under the Securities
Act, unless purchased by "affiliates" of the Company as that term is defined  in
Rule  144 under the Securities Act.  Of the remaining 16,526,800 shares, 808,000
shares which  are  not  held  by  affiliates and  not  subject  to  the  lock-up
agreements  described  below will  also be  freely  tradeable under  the federal
securities laws.
 
    The remaining  15,718,800  shares  held by  existing  stockholders  will  be
"restricted securities" as that term is defined in Rule 144 under the Securities
Act  ("Restricted Shares"). Restricted  Shares may be sold  in the public market
only if registered under the Securities Act or if they qualify for an  exemption
from  registration under Rule 144 promulgated under the Securities Act, which is
summarized below. Sales of  the Restricted Shares in  the public market, or  the
availability of such shares for sale, could adversely affect the market price of
the Common Stock.
 
    Holders  of 14,911,500  shares of Common  Stock of the  Company have entered
into contractual lock-up agreements providing that they will not sell,  contract
to  sell or grant any  option to purchase or otherwise  dispose of the shares of
Common Stock  owned by  them or  that could  be purchased  by them  through  the
exercise  of options to purchase Common Stock  of the Company for 180 days after
the effective  date of  this Prospectus  without the  prior written  consent  of
Hambrecht   &  Quist  LLC.  As  a  result  of  these  contractual  restrictions,
notwithstanding possible earlier  eligibility for sale  under the provisions  of
Rule  144, shares subject to  lock-up agreements will not  be saleable until the
agreements expire. In addition, a total of 5,962,885 shares are subject to right
of first refusal agreements with the Company.
 
    In general, under  Rule 144  as currently in  effect, a  person (or  persons
whose shares are aggregated) who has beneficially owned Restricted Shares for at
least  two years  (including the  holding period  of any  prior owner  except an
affiliate) would be entitled to sell  within any three-month period a number  of
shares  that does  not exceed the  greater of (i)  one percent of  the number of
shares  of  Common   Stock  then  outstanding   (approximately  220,300   shares
immediately  after this Offering), or (ii)  the average weekly trading volume of
the Common Stock during the four calendar  weeks preceding the filing of a  Form
144  with respect to such sale. Sales under Rule 144 are also subject to certain
manner of sale  provisions and notice  requirements and to  the availability  of
current public information about the Company. Under Rule 144(k), a person who is
not  deemed to have been an  affiliate of the Company at  any time during the 90
days preceding a sale, and who has beneficially owned the shares proposed to  be
sold  for at least three years (including  the holding period of any prior owner
except an affiliate), is entitled to sell such shares without complying with the
manner of sale, public  information, volume limitation  or notice provisions  of
Rule 144.
 
    Shortly  after this  Offering, the  Company intends  to file  a registration
statement on Form S-8 under the  Securities Act covering shares of Common  Stock
reserved for issuance under the Company's Stock Option Plan. Based on the number
of  shares  reserved  for  issuance,  such  registration  statement  would cover
approximately 2,777,900 shares. Such  registration statement will  automatically
become effective upon filing. Accordingly,
 
                                       57
<PAGE>
shares  registered under such  registration statement will,  subject to Rule 144
volume limitations applicable to affiliates, be  available for sale in the  open
market,  unless such shares are subject to vesting restrictions with the Company
or the lock-up agreements described above.
 
                                  UNDERWRITING
 
    Subject to  the terms  and  conditions of  the Underwriting  Agreement,  the
Underwriters  named below, through their Representatives, Hambrecht & Quist LLC,
Lazard Freres & Co.  LLC, and Raymond James  & Associates, Inc., have  severally
agreed  to purchase from the Company  the following respective numbers of shares
of Common Stock:
 
<TABLE>
<CAPTION>
                                                                                      NUMBER
NAME                                                                                OF SHARES
- ----------------------------------------------------------------------------------  ----------
<S>                                                                                 <C>
Hambrecht & Quist LLC.............................................................
Lazard Freres & Co. LLC ..........................................................
Raymond James & Associates, Inc...................................................
 
                                                                                    ----------
Total.............................................................................
                                                                                    ----------
                                                                                    ----------
</TABLE>
 
    The Underwriting Agreement provides that the obligations of the Underwriters
are subject  to  certain conditions  precedent,  including the  absence  of  any
material  adverse change  in the Company's  business and the  receipt of certain
certificates, opinions  and  letters  from  the  Company  and  its  counsel  and
independent  auditors. The nature  of the Underwriters'  obligation is such that
they are committed to purchase all shares of Common Stock offered hereby if  any
of such shares are purchased.
 
    The Underwriters propose to offer the shares of Common Stock directly to the
public  at the initial public offering price set forth on the cover page of this
Prospectus and to certain dealers at such price less a concession not in  excess
of  $     per share. The Underwriters  may allow and such  dealers may reallow a
concession not  in excess  of $      per  share to  certain other  dealers.  The
Underwriters  have informed the Company that they do not intend to confirm sales
to any  accounts over  which they  exercise discretionary  authority. After  the
initial  public offering  of the  shares, the  offering price  and other selling
terms may be changed by the Representatives of the Underwriters.
 
    The Company has granted to the Underwriters an option, exercisable no  later
than  30  days after  the date  of this  Prospectus, to  purchase up  to 825,000
additional shares of Common Stock at the initial public offering price, less the
underwriting discount, set forth  on the cover page  of this Prospectus. To  the
extent the Underwriters exercise this option, each of the Underwriters will have
a  firm commitment to  purchase approximately the  same percentage thereof which
the number of shares of  Common Stock to be purchased  by it shown in the  above
table  bears to the total  number of shares of  Common Stock offered hereby. The
Company will  be  obligated, pursuant  to  the option,  to  sell shares  to  the
Underwriters  to  the  extent  the option  is  exercised.  The  Underwriters may
exercise such option only to cover  over-allotments made in connection with  the
sale of Common Stock offered hereby.
 
    The  offering of the shares is made for delivery when, as and if accepted by
the Underwriters and subject  to prior sale and  to withdrawal, cancellation  or
modification  of the offering without notice. The Underwriters reserve the right
to reject an order for the purchase of shares in whole or in part.
 
    The Company  has  agreed  to  indemnify  the  Underwriters  against  certain
liabilities,  including liabilities under the  Securities Act, and to contribute
to payments the Underwriters may be required to make in respect thereof.
 
                                       58
<PAGE>
    The Company  and  certain  stockholders,  including  all  of  the  Company's
executive  officers and directors, who own in the aggregate 14,911,500 shares of
Common Stock, have agreed that they will not, without the prior written  consent
of  Hambrecht &  Quist LLC, offer,  sell or  otherwise dispose of  any shares of
Common Stock, options, rights or warrants to acquire shares of Common Stock,  or
securities  exchangeable for or  convertible into shares  of Common Stock during
the 180-day period commencing  on the date of  this Prospectus, except that  the
Company may grant additional options under its Stock Option Plan, provided that,
without  the prior  written consent  of Hambrecht  & Quist  LLC, such additional
options shall not be exercisable during such period.
 
    Two entities affiliated with Hambrecht &  Quist LLC, H&Q CCC Investors  L.P.
("Investors  L.P.") and H&Q  London Ventures (together  with Investors L.P., the
"Hambrecht & Quist Stockholders") are stockholders of the Company. The Hambrecht
& Quist Stockholders currently hold  1,462 shares of Redeemable Preferred  Stock
(3.8% of the total outstanding Redeemable Preferred Stock) and 264,407 shares of
Common Stock (1.4% of the total outstanding Common Stock). The Hambrecht & Quist
Stockholders  acquired  these shares  in  June 1994  contemporaneously  with the
investment in the Company by White  River. The predecessor of Hambrecht &  Quist
LLC  acted  as  financial  advisor  to  the  Company  in  connection  with  that
transaction and received  a fee  of $1.8  million. A  portion of  the shares  of
Redeemable  Preferred Stock held  by the Hambrecht &  Quist Stockholders will be
redeemed from the proceeds of  the Offering on the same  terms as will those  of
White River. Further, a Managing Director of Lazard Freres & Co. LLC, one of the
Representatives,  is the son of a member of the Company's Board of Directors and
beneficially owns indirectly 45,778 shares of Common Stock of the Company.
 
    Prior to  this Offering,  there has  been no  public market  for the  Common
Stock. The initial public offering price for the Common Stock will be determined
by  negotiation among the Company and the Representatives. Pursuant to the terms
of the Stockholders Agreement Messrs. Kempner, Phillips and Stanfield have  been
delegated  authority of the board  of directors of the  Company to negotiate the
timing, price and other terms of  this Offering. See "Principal Stockholders  --
Stockholders  Agreement." Among the factors to  be considered in determining the
initial public offering  price are  prevailing market  and economic  conditions,
revenues  and  earnings of  the Company,  market  valuations of  other companies
engaged in  activities  similar  to  the  Company,  estimates  of  the  business
potential  and  prospects of  the Company,  the present  state of  the Company's
business operations, the Company's management and other factors deemed relevant.
The estimated initial public offering price range set forth on the cover of this
Prospectus is  subject to  change as  a result  of market  conditions and  other
factors.
 
                                 LEGAL MATTERS
 
    The  validity of the shares of securities offered hereby will be passed upon
for the Company by Winston & Strawn, Chicago, Illinois. Certain matters will  be
passed  upon  for  the Underwriters  by  Heller  Ehrman White  &  McAuliffe, San
Francisco, California.
 
                                    EXPERTS
 
    The consolidated financial statements of the Company and its subsidiaries at
December 31, 1995 and 1994, and for each of the three years in the period  ended
December  31,  1995  included in  this  Prospectus  have been  audited  by Price
Waterhouse LLP, independent  public accountants,  and are  included in  reliance
upon  the report of Price Waterhouse LLP  given on their authority as experts in
accounting and auditing. The financial statements  of CCCDC for the year in  the
period  ended December 31, 1993 included in this Prospectus have been audited by
Price Waterhouse  LLP,  independent  public accountants,  and  are  included  in
reliance  upon the report of  Price Waterhouse LLP, given  on their authority as
experts in accounting and auditing.
 
                             AVAILABLE INFORMATION
 
    The Company  has filed  with  the Securities  and Exchange  Commission  (the
"Commission"),  a Registration  Statement on Form  S-1 under  the Securities Act
with respect to the shares of Common Stock offered hereby. This Prospectus  does
not  contain all the information set forth in the Registration Statement and the
exhibits and  schedules thereto.  For further  information with  respect to  the
Company  and such Common Stock, reference  is made to the Registration Statement
and to  the exhibits  and  schedules filed  therewith. Statements  contained  in
 
                                       59
<PAGE>
this  Prospectus as to the contents of  any contracts or other document referred
to are not necessarily complete, and in  each instance reference is made to  the
copy  of such contract or other document filed as an exhibit to the Registration
Statement,  each  such  statement  being  qualified  in  all  respects  by  such
reference.  A  copy of  the Registration  Statement may  be inspected  by anyone
without charge at  the Commission's  principal office in  Washington, D.C.,  and
copies of all or any part of the Registration Statement may be obtained from the
Public  Reference Section of the Commission,  450 Fifth Street, N.W. Washington,
D.C. 20549,  upon payment  of certain  fees prescribed  by the  Commission.  The
Commission  maintains an  internet world  wide web  site that  contains reports,
proxy and information  reports and other  materials that are  filed through  the
Commission's  Electronic Data Gathering, Analysis and Retrieval System. The site
can be accessed at http:\\www.sec.gov.
 
    The Company intends  to distribute to  the holders of  its shares of  Common
Stock  annual reports  containing consolidated  financial statements  audited by
independent accountants and quarterly reports containing unaudited  consolidated
financial information for the first three quarters of each year.
 
                                       60
<PAGE>
                   INDEX TO CONSOLIDATED FINANCIAL STATEMENTS
 
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
 
<TABLE>
<CAPTION>
                                                                                                           PAGE(S)
                                                                                                      -----------------
<S>                                                                                                   <C>
Report of Independent Accountants...................................................................            F-2
Consolidated Financial Statements:
  Consolidated Statement of Operations..............................................................            F-3
  Consolidated Balance Sheet........................................................................            F-4
  Consolidated Statement of Cash Flows..............................................................            F-5
  Consolidated Statement of Stockholders' Deficit...................................................            F-6
  Notes to Consolidated Financial Statements........................................................     F-7 to F-19
</TABLE>
 
                            CCC DEVELOPMENT COMPANY
 
<TABLE>
<CAPTION>
                                                                                                         PAGE(S)
                                                                                                    -----------------
<S>                                                                                                 <C>
Report of Independent Accountants.................................................................           F-20
Financial Statements:
  Statement of Operations.........................................................................           F-21
  Statement of Cash Flows.........................................................................           F-22
  Statement of Partners' Deficit..................................................................           F-23
  Notes to Financial Statements...................................................................       F-24-25
</TABLE>
 
                                      F-1
<PAGE>
                       REPORT OF INDEPENDENT ACCOUNTANTS
 
To the Board of Directors and Stockholders of
CCC Information Services Group Inc.
 
    In  our opinion, the accompanying consolidated balance sheet and the related
consolidated statements  of operations  and stockholders'  deficit and  of  cash
flows  present fairly, in  all material respects, the  financial position of CCC
Information Services  Group Inc.  (formerly known  as InfoVest  Corporation)  (a
subsidiary  of White River Ventures, Inc.)  and its subsidiaries at December 31,
1995 and 1994, and the results of their operations and their cash flows for each
of the three years  in the period  ended December 31,  1995, in conformity  with
generally  accepted accounting  principles. These  financial statements  are the
responsibility of the Company's management; our responsibility is to express  an
opinion  on these  financial statements  based on  our audits.  We conducted our
audits of  these  statements  in accordance  with  generally  accepted  auditing
standards  which require that we plan and perform the audit to obtain reasonable
assurance  about  whether  the  financial   statements  are  free  of   material
misstatement.  An audit includes examining, on a test basis, evidence supporting
the  amounts  and  disclosures  in  the  financial  statements,  assessing   the
accounting  principles used  and significant  estimates made  by management, and
evaluating the overall  financial statement  presentation. We  believe that  our
audits provide a reasonable basis for the opinion expressed above.
 
PRICE WATERHOUSE LLP
January 30, 1996, except for Note 17
which is as of August 13, 1996
Chicago, Illinois
 
                                      F-2
<PAGE>
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
 
                      CONSOLIDATED STATEMENT OF OPERATIONS
 
                                 (IN THOUSANDS)
 
   
<TABLE>
<CAPTION>
                                                                                               SIX MONTHS ENDED
                                                               YEAR ENDED DECEMBER 31,             JUNE 30,
                                                           --------------------------------  --------------------
                                                             1993       1994        1995       1995       1996
                                                           ---------  ---------  ----------  ---------  ---------
                                                                                             (UNAUDITED)
<S>                                                        <C>        <C>        <C>         <C>        <C>
Revenues.................................................  $  51,264  $  91,917  $  115,519  $  56,624  $  63,325
Expenses:
  Production and customer support........................     15,108     25,123      32,261     16,346     15,520
  Commissions, royalties and license fees................      1,091      7,153      11,720      5,559      6,660
  Selling, general and administrative....................     22,908     33,426      36,279     17,730     19,043
  Depreciation and amortization..........................      2,158      8,331       9,572      4,854      3,972
  Product development and programming....................      2,968     10,061      14,865      7,018      8,077
  Purchased research and development.....................         --     13,791          --         --         --
  Loss on lease termination..............................      3,802         --          --         --         --
  Litigation settlements.................................         --      1,750       4,500      4,500         --
                                                           ---------  ---------  ----------  ---------  ---------
Operating income (loss)..................................      3,229     (7,718)      6,322        617     10,053
Equity in loss of Joint Venture..........................     (3,564)      (615)         --         --         --
Interest expense.........................................     (6,945)    (7,830)     (5,809)    (3,110)    (1,982)
Other income (expense), net..............................       (311)       316         482        334        293
                                                           ---------  ---------  ----------  ---------  ---------
Income (loss) from continuing operations before income
 taxes...................................................     (7,591)   (15,847)        995     (2,159)     8,364
Income tax (provision) benefit...........................      1,817      2,688         291      1,052     (1,673)
                                                           ---------  ---------  ----------  ---------  ---------
Income (loss) from continuing operations.................     (5,774)   (13,159)      1,286     (1,107)     6,691
Income (loss) from discontinued operations, net of income
 taxes...................................................     (4,357)     1,006          --         --         --
                                                           ---------  ---------  ----------  ---------  ---------
Net income (loss)........................................    (10,131)   (12,153)      1,286     (1,107)     6,691
Dividends and accretion on mandatorily redeemable
 preferred stock.........................................         --     (1,518)     (3,003)    (1,455)    (1,604)
                                                           ---------  ---------  ----------  ---------  ---------
Net income (loss) applicable to common stock.............  $ (10,131) $ (13,671) $   (1,717) $  (2,562) $   5,087
                                                           ---------  ---------  ----------  ---------  ---------
                                                           ---------  ---------  ----------  ---------  ---------
Income (loss) per common and common equivalent share
 from:
  Continuing operations..................................  $   (0.61) $   (0.99) $     0.08  $   (0.06) $    0.38
  Discontinued operations................................      (0.47)      0.07          --         --         --
  Dividends and accretion on mandatorily redeemable
   preferred stock.......................................         --      (0.11)      (0.18)     (0.09)     (0.09)
                                                           ---------  ---------  ----------  ---------  ---------
Net income (loss) applicable to common stock.............  $   (1.08) $   (1.03) $    (0.10) $   (0.15) $    0.29
                                                           ---------  ---------  ----------  ---------  ---------
                                                           ---------  ---------  ----------  ---------  ---------
Weighted average common and common equivalent shares
 outstanding.............................................      9,392     13,237      17,025     16,617     17,593
                                                           ---------  ---------  ----------  ---------  ---------
                                                           ---------  ---------  ----------  ---------  ---------
</TABLE>
    
 
  The accompanying notes are an integral part of these consolidated financial
                                  statements.
 
                                      F-3
<PAGE>
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
 
                           CONSOLIDATED BALANCE SHEET
 
                                 (IN THOUSANDS)
 
                                     ASSETS
 
<TABLE>
<CAPTION>
                                                                                    DECEMBER 31,
                                                                                --------------------
                                                                                  1994       1995
                                                                                ---------  ---------   JUNE 30,
                                                                                                         1996
                                                                                                      -----------
                                                                                                      (UNAUDITED)
<S>                                                                             <C>        <C>        <C>
Cash..........................................................................  $   5,702  $   3,895   $   4,690
Accounts receivable, net......................................................      8,627      9,899      11,210
Income taxes receivable.......................................................        118      1,079          --
Other current assets..........................................................      3,686      2,877       3,288
                                                                                ---------  ---------  -----------
    Total current assets......................................................     18,133     17,750      19,188
Equipment and purchased software, net of accumulated depreciation of $16,958,
 $23,695 and $20,312 (unaudited) at December 31, 1994 and 1995 and June 30,
 1996, respectively...........................................................     11,750      7,310       6,884
Goodwill, net of accumulated amortization of $7,331, $7,548 and $8,220
 (unaudited) at December 31, 1994 and 1995 and June 30, 1996, respectively....     13,921     12,575      11,902
Deferred income taxes.........................................................      5,468      3,810       4,556
Other assets..................................................................      2,960      2,648       2,079
                                                                                ---------  ---------  -----------
    Total Assets..............................................................  $  52,232  $  44,093   $  44,609
                                                                                ---------  ---------  -----------
                                                                                ---------  ---------  -----------
 
                               LIABILITIES, MANDATORILY REDEEMABLE PREFERRED STOCK
                                            AND STOCKHOLDERS' DEFICIT
Accounts payable and accrued expenses.........................................  $  13,749  $  18,656   $  16,377
Accrued interest..............................................................        709        996         879
Income taxes payable..........................................................         --         --       2,577
Current portion of long-term debt.............................................      5,340      7,660       8,151
Deferred revenues.............................................................      3,751      5,063       4,482
Current portion of contract funding...........................................     10,133      3,328       1,205
                                                                                ---------  ---------  -----------
    Total current liabilities.................................................     33,682     35,703      33,671
Long-term debt................................................................     35,753     27,220      21,386
Contract funding..............................................................      3,430        135          --
Deferred revenue..............................................................         --        597       1,813
Other liabilities.............................................................      2,974      2,733       3,135
Commitments and contingencies (Note 14)
                                                                                ---------  ---------  -----------
    Total liabilities.........................................................     75,839     66,388      60,005
                                                                                ---------  ---------  -----------
Mandatorily redeemable preferred stock ($1.00 par value, 100,000 shares
 authorized, 39,000 designated and outstanding for all periods presented).....     31,122     34,125      35,729
                                                                                ---------  ---------  -----------
Common stock ($0.10 par value, 30,000,000 shares authorized for all periods
 presented, 16,297,200, 16,316,400 and 16,526,800 (unaudited) shares issued
 and outstanding at December 31, 1994 and 1995 and June 30, 1996,
 respectively)................................................................      1,630      1,632       1,653
Additional paid-in capital....................................................     11,655     11,679      12,370
Accumulated deficit...........................................................    (67,802)   (69,519)    (64,962)
Treasury stock, at cost.......................................................       (212)      (212)       (186)
                                                                                ---------  ---------  -----------
    Total stockholders' deficit...............................................    (54,729)   (56,420)    (51,125)
                                                                                ---------  ---------  -----------
      Total Liabilities, Mandatorily Redeemable Preferred Stock and
       Stockholders' Deficit..................................................  $  52,232  $  44,093   $  44,609
                                                                                ---------  ---------  -----------
                                                                                ---------  ---------  -----------
</TABLE>
 
  The accompanying notes are an integral part of these consolidated financial
                                  statements.
 
                                      F-4
<PAGE>
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
 
                      CONSOLIDATED STATEMENT OF CASH FLOWS
 
                                 (IN THOUSANDS)
 
<TABLE>
<CAPTION>
                                                                                                  SIX MONTHS ENDED
                                                                   YEAR ENDED DECEMBER 31,            JUNE 30,
                                                               -------------------------------  --------------------
                                                                 1993       1994       1995       1995       1996
                                                               ---------  ---------  ---------  ---------  ---------
                                                                                                    (UNAUDITED)
<S>                                                            <C>        <C>        <C>        <C>        <C>
Operating Activities:
  Net income (loss)..........................................  $ (10,131) $ (12,153) $   1,286  $  (1,107) $   6,691
  Adjustments to reconcile net income (loss) to net cash
   provided by (used for) operating activities:
    Loss (income) from discontinued operations, net of income
     taxes...................................................      4,357     (1,006)        --         --         --
    Purchased research and development.......................         --     13,791         --         --         --
    Equity in loss of Joint Venture..........................      3,564        615         --         --         --
    Depreciation and amortization of equipment and purchased
     software................................................        710      6,770      8,154      4,089      3,281
    Amortization of goodwill.................................      1,165      1,380      1,346        673        672
    Deferred income taxes....................................      1,278     (2,885)     1,659      2,683       (746)
    Contract funding proceeds................................         --      4,995        149        157         --
    Contract funding revenue amortization....................         --    (12,989)   (10,249)    (6,594)    (2,258)
    Other, net...............................................        118        560        559        240        264
    Changes in:
      Accounts receivable, net...............................     (1,489)       185     (1,272)      (906)    (1,310)
      Other current assets...................................        347        853        339        128       (411)
      Other assets...........................................        (67)       (21)      (149)        55       (191)
      Accounts payable and accrued expenses..................      3,792     (1,904)     4,907      4,065     (2,277)
      Accrued interest.......................................      3,689      1,135        287         18       (117)
      Current income taxes...................................     (5,567)      (827)      (961)    (3,264)     3,662
      Deferred revenues......................................        (77)       971      1,312        875        635
      Other liabilities......................................      4,286        547        356         89        851
                                                               ---------  ---------  ---------  ---------  ---------
Net cash provided by (used for) operating activities:
  Continuing operations......................................      5,975         17      7,723      1,201      8,746
  Discontinued operations, net...............................        488     (4,169)        --         --         --
                                                               ---------  ---------  ---------  ---------  ---------
Net cash provided by (used for) operating activities.........      6,463     (4,152)     7,723      1,201      8,746
                                                               ---------  ---------  ---------  ---------  ---------
Investing Activities:
  Purchases of equipment and software........................       (875)    (5,220)    (3,003)    (1,245)    (1,827)
  Acquisition of Joint Venture, net of cash acquired.........         --     (4,519)        --         --         --
  Purchase of Faneuil ISG stock..............................         --       (530)        --         --         --
  Proceeds from sale of discontinued operations, net of
   expenses..................................................         --      5,728        500        500         --
  Other, net.................................................        198       (643)        48        176         24
                                                               ---------  ---------  ---------  ---------  ---------
Net cash used for investing activities.......................       (677)    (5,184)    (2,455)      (569)    (1,803)
                                                               ---------  ---------  ---------  ---------  ---------
Financing Activities:
  Principal payments on long-term debt.......................     (4,539)   (15,842)   (11,101)    (3,456)   (16,181)
  Proceeds from issuance of long-term debt...................         --     30,793      4,000      2,000      9,750
  Proceeds from issuance of common stock.....................          2          1         26          1        283
  Payment of equity and debt issue costs.....................         --     (1,802)        --         --         --
  Advances (to) from Joint Venture, net......................     (4,635)     1,511         --         --         --
  Other, net.................................................          5          2         --         (1)        --
                                                               ---------  ---------  ---------  ---------  ---------
Net cash provided by (used for) financing activities.........     (9,167)    14,663     (7,075)    (1,456)    (6,148)
                                                               ---------  ---------  ---------  ---------  ---------
Net increase (decrease) in cash..............................     (3,381)     5,327     (1,807)      (824)       795
Cash:
  Beginning of period........................................      3,756        375      5,702      5,702      3,895
                                                               ---------  ---------  ---------  ---------  ---------
  End of period..............................................  $     375  $   5,702  $   3,895  $   4,878  $   4,690
                                                               ---------  ---------  ---------  ---------  ---------
                                                               ---------  ---------  ---------  ---------  ---------
</TABLE>
 
  The accompanying notes are an integral part of these consolidated financial
                                  statements.
 
                                      F-5
<PAGE>
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
 
                CONSOLIDATED STATEMENT OF STOCKHOLDERS' DEFICIT
 
                    (IN THOUSANDS, EXCEPT NUMBER OF SHARES)
 
<TABLE>
<CAPTION>
                                     OUTSTANDING
                                    COMMON STOCK                                       TREASURY STOCK
                               -----------------------  ADDITIONAL                 ----------------------     TOTAL
                                NUMBER OF                 PAID-IN    ACCUMULATED    NUMBER OF              STOCKHOLDERS'
                                  SHARES     PAR VALUE    CAPITAL      DEFICIT       SHARES       COST       DEFICIT
                               ------------  ---------  -----------  ------------  -----------  ---------  ------------
<S>                            <C>           <C>        <C>          <C>           <C>          <C>        <C>
December 31, 1992............     9,244,640  $     925   $      --    $  (44,000)     111,920   $    (212)  $  (43,287)
Stock options exercised......         1,080         --           2            --           --          --            2
Net loss.....................            --         --          --       (10,131)          --          --      (10,131)
                               ------------  ---------  -----------  ------------  -----------  ---------  ------------
December 31, 1993............     9,245,720        925           2       (54,131)     111,920        (212)     (53,416)
Stock issuance...............     7,050,840        705      11,652            --           --          --       12,357
Preferred stock accretion....            --         --          --          (936)          --          --         (936)
Preferred stock dividends
 accrued.....................            --         --          --          (582)          --          --         (582)
Stock options exercised......           640         --           1            --           --          --            1
Net loss.....................            --         --          --       (12,153)          --          --      (12,153)
                               ------------  ---------  -----------  ------------  -----------  ---------  ------------
December 31, 1994............    16,297,200      1,630      11,655       (67,802)     111,920        (212)     (54,729)
Preferred stock accretion....            --         --          --        (1,931)          --          --       (1,931)
Preferred stock dividends
 accrued.....................            --         --          --        (1,072)          --          --       (1,072)
Stock options exercised......        19,200          2          24            --           --          --           26
Net income...................            --         --          --         1,286           --          --        1,286
                               ------------  ---------  -----------  ------------  -----------  ---------  ------------
December 31, 1995............    16,316,400      1,632      11,679       (69,519)     111,920        (212)     (56,420)
Preferred stock accretion
 (unaudited).................            --         --          --        (1,069)          --          --       (1,069)
Preferred stock dividends
 accrued (unaudited).........            --         --          --          (535)          --          --         (535)
Stock options exercised
 (unaudited).................       196,800         20         263            --           --          --          283
Treasury stock issuance
 (unaudited).................        13,600          1          21            --      (13,600)         26           48
Investment security
 distribution (unaudited)....            --         --          --          (530)          --          --         (530)
Other (unaudited)............            --         --         407            --           --          --          407
Net income (unaudited).......            --         --          --         6,691           --          --        6,691
                               ------------  ---------  -----------  ------------  -----------  ---------  ------------
June 30, 1996 (unaudited)....    16,526,800  $   1,653   $  12,370    $  (64,962)      98,320   $    (186)  $  (51,125)
                               ------------  ---------  -----------  ------------  -----------  ---------  ------------
                               ------------  ---------  -----------  ------------  -----------  ---------  ------------
</TABLE>
 
  The accompanying notes are an integral part of these consolidated financial
                                  statements.
 
                                      F-6
<PAGE>
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
 
NOTE 1 -- DESCRIPTION OF BUSINESSES AND ORGANIZATION
    CCC  Information Services Group  Inc. (Company) (formerly  known as InfoVest
Corporation), through its wholly owned subsidiary CCC Information Services  Inc.
(CCC),  is a leading  supplier of automobile  claims information and processing,
claims management software and value-added communication services. The Company's
technology-based services and products enable more than 300 automobile insurance
company customers and  more than  8,500 collision repair  facility customers  to
improve  efficiency,  manage costs  and  increase consumer  satisfaction  in the
management of automobile claims and restoration.
 
    After the disposition of certain subsidiaries,  as described in Note 5,  and
through April 30, 1995, the Company consisted of two primary operating entities:
CCC and CCC Development Company (Joint Venture). The Company acquired its former
partner's  50% interest in  the Joint Venture, through  the acquisition of UCOP,
Inc. (UCOP),  effective March  30, 1994.  As a  result of  this acquisition,  in
combination  with its  original 50% interest  in the Joint  Venture, the Company
acquired a 100%  equity ownership interest  in the Joint  Venture. Prior to  its
acquisition  of UCOP, the  Company accounted for  its 50% interest  in the Joint
Venture under the equity method. CCC  also operates a subsidiary in Canada,  CCC
of Canada, Ltd. (CCC Canada).
 
    As  of  December 31,  1995, White  River Ventures,  Inc. (White  River) held
approximately 52% of the  total outstanding common stock  of the Company.  White
River is a wholly owned subsidiary of White River Corporation.
 
NOTE 2 -- SIGNIFICANT ACCOUNTING POLICIES
 
BASIS OF CONSOLIDATION
 
    The  accompanying consolidated financial statements  include the accounts of
the Company and its subsidiaries, all of which are currently wholly owned.
 
REVENUE RECOGNITION
 
    Revenues are recognized as services are provided. Of total Company  revenues
in  the  years  1993,  1994  and 1995,  88%,  79%  and  70%,  respectively, were
attributable  to  revenues  from  insurance  companies.  In  addition,  revenues
attributable  to one  national multi-line insurance  company in  the years 1993,
1994 and 1995 totaled $13.9, $14.8 and $14.3 million, respectively.
 
ACCOUNTS RECEIVABLE
 
    Accounts receivable as  presented in the  accompanying consolidated  balance
sheet  are net  of reserves  for customer credits  and doubtful  accounts. As of
December 31, 1994 and 1995,  and June 30, 1996,  reserves of $0.9 million,  $1.5
million,  and $1.5  million (unaudited),  respectively, have  been applied  as a
reduction of accounts receivable. Of total accounts receivable, net of reserves,
at December 31, 1994 and 1995, $6.9 million and $8.4 million, respectively, were
due from insurance companies.
 
INTERNAL SOFTWARE DEVELOPMENT COSTS
 
    Research and development expenses, principally the design and development of
software products, are expensed  as incurred. Software  costs, if material,  are
capitalized  when sufficient evidence exists  that technological feasibility has
been established. Technological  feasibility is established  upon completion  of
both  a product  design and  a working  model, and  confirmation of  the model's
consistency with the design through detailed  testing. For the years 1993,  1994
and  1995, research and development expenses of approximately $1.5 million, $2.8
million and  $3.5  million,  respectively, are  reflected  in  the  accompanying
consolidated  statement  of  operations.  There  were  no  significant  software
development costs  subject  to  capitalization  during  the  three  years  ended
December 31, 1995.
 
EQUIPMENT AND PURCHASED SOFTWARE
 
    Equipment  is stated at cost,  net of accumulated depreciation. Depreciation
of equipment is provided  on a straight-line basis  over estimated useful  lives
ranging from 2 to 15 years.
 
                                      F-7
<PAGE>
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
 
NOTE 2 -- SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
    Purchased  software  to  be marketed  is  stated  at cost  and  amortized in
proportion to anticipated future revenues or  on a straight-line basis over  the
estimated  economic  life  of  the purchased  software,  whichever  provides the
greater rate  of  amortization. In  1994  and 1995,  amortization  of  purchased
software to be marketed was $2.0 million and $2.6 million, respectively.
 
GOODWILL
 
    The  excess  of  purchase  price  paid  over  the  estimated  fair  value of
identifiable tangible  and  intangible  net assets  of  acquired  businesses  is
capitalized  and amortized  on a  straight-line basis  over periods  of 7  or 20
years.  Goodwill  is  periodically  reviewed  to  determine  recoverability   by
comparing its carrying value to expected undiscounted future cash flows.
 
DEBT ISSUE COSTS
 
    Debt  issues  costs are  capitalized and  amortized over  the life  of CCC's
commercial bank debt.  As of  December 31, 1994  and 1995,  deferred debt  issue
costs,  net  of  accumulated amortization,  of  $1.7 million  and  $1.3 million,
respectively, were included in other assets.
 
CONTRACT FUNDING
 
    Future revenue streams under certain end-user collision estimating contracts
(Contracts) have been discounted  and sold to  various investors. Cash  proceeds
from  a sold Contract equals the Contract's future revenue stream, discounted at
an annual  rate of  approximately  14%, less,  for certain  Contracts,  investor
reserves  for customer nonperformance under the Contracts. Sales proceeds, which
are remitted directly to the investors in these Contracts, and related  interest
expense  are recognized in the accompanying consolidated statement of operations
as revenue and interest expense, respectively, over the life of the Contract.
 
PER SHARE INFORMATION
 
    Earnings per share  are based on  the weighted average  number of shares  of
common  stock outstanding and common stock  equivalents using the treasury stock
method for stock options in accordance with Staff Accounting Bulletin No. 83  of
the Securities and Exchange Commission.
 
FAIR VALUE OF FINANCIAL INSTRUMENTS
 
    As  of December  31, 1995,  the carrying  amount of  the Company's financial
instruments approximates their estimated fair value based upon market prices for
the same or similar type of financial instruments.
 
PERVASIVENESS OF ESTIMATES
 
    The  preparation  of  financial  statements  in  conformity  with  generally
accepted  accounting  principles  requires  management  to  make  estimates  and
assumptions that  affect  the reported  amount  of assets  and  liabilities  and
disclosure  of  contingent  assets  and  liabilities  as  of  the  date  of  the
consolidated financial  statements,  and that  affect  the reported  amounts  of
revenues  and expenses during the reporting  period. Actual results could differ
from these estimates.
 
INTERIM FINANCIAL STATEMENTS (UNAUDITED)
 
    The interim consolidated financial  statements presented as  of and for  the
six  months ended  June 30,  1996 and  1995 are  unaudited. With  respect to the
unaudited interim  consolidated  financial statements,  the  Company is  of  the
opinion  that  all material  adjustments,  consisting only  of  normal recurring
adjustments necessary for a fair  presentation of the Company's interim  results
of  operations  and  financial condition,  have  been included.  The  results of
operations for  the six  months  ended June  30, 1996  and  1995 should  not  be
regarded  as necessarily indicative of the  results of operations for any future
period.
 
NEW ACCOUNTING PRONOUNCEMENTS
 
    The Company adopted  Statement of Financial  Accounting Standard (SFAS)  No.
121,  "Accounting for Impairment of Long-Lived  Assets and for Long-Lived Assets
to   be    Disposed    of"   in    the    first   quarter    of    1996.    This
 
                                      F-8
<PAGE>
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
 
NOTE 2 -- SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
Statement  establishes  a  new standard  for  accounting for  the  impairment of
long-lived assets and certain identifiable intangibles. The adoption of SFAS No.
121 was  not  material  to  the  Company's  financial  position  or  results  of
operations (unaudited).
 
    The  Financial  Accounting Standards  Board has  also  issued SFAS  No. 123,
"Accounting for  Stock-Based Compensation,"  which became  effective January  1,
1996.  This Statement establishes an alternative to the Company's current method
of accounting  for  compensation  associated with  stock  issued  to  employees.
Management  does not intend to adopt the  alternative method allowed by SFAS No.
123. Accordingly,  adoption  of  this Statement  will  only  require  additional
financial  statement footnote disclosures to  describe the Company's stock-based
compensation.
 
NOTE 3 -- NONCASH INVESTING AND FINANCING ACTIVITIES
    The  Company  directly  charges  accumulated  deficit  for  preferred  stock
accretion  and preferred  stock dividends accrued.  During 1993,  1994 and 1995,
these amounts totaled $0.0 million, $1.5 million and $3.0 million, respectively.
 
    In  addition  to  amounts  reported   as  purchases  of  equipment  in   the
consolidated  statement of cash flows, the Company has directly financed certain
noncash capital expenditures. During 1993, 1994 and 1995, these noncash  capital
expenditures totaled $0.5 million, $0.4 million and $0.9 million, respectively.
 
    In  June  1994, as  part  of a  reorganization  and recapitalization  of the
Company, debt  and  equity  issue  costs  of  $1.1  million  and  $0.5  million,
respectively,  were paid on  behalf of the  Company by its  commercial bank. See
Notes 11 and 12.
 
NOTE 4 -- ACQUISITION OF PARTNER'S INTEREST IN JOINT VENTURE
    On March 30, 1994, White River acquired the stock of UCOP. Also on March 30,
1994, the Company entered into a Call Agreement with White River to purchase the
stock of UCOP  from White River  within 180 days.  On May 31,  1994, using  cash
generated  through  a commercial  bank bridge  loan,  the Company  completed the
acquisition of UCOP's interest in the  Joint Venture by purchasing the stock  of
UCOP from White River for $6.9 million.
 
    As  of  the  date of  its  acquisition,  UCOP's only  business  was  its 50%
investment in  the Joint  Venture.  The purchase  price  of $6.9  million,  plus
liabilities  assumed of $22.4 million, have been allocated to the estimated fair
value of  tangible  and  intangible  assets  acquired.  In  the  purchase  price
allocation,  $5.2 million was assigned to  purchased software, $13.8 million was
assigned to in-process research and development software projects, $6.6  million
was  assigned to acquired  tangible assets and  the balance of  $3.7 million was
assigned to goodwill. The amount assigned to in-process research and development
was charged against operating results at the time of the acquisition.
 
                                      F-9
<PAGE>
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
 
NOTE 4 -- ACQUISITION OF PARTNER'S INTEREST IN JOINT VENTURE (CONTINUED)
    Pro forma information, as if the acquisition of UCOP had occurred on January
1, 1994, is as follows:
 
<TABLE>
<CAPTION>
                                                                                                           PRO
                                                                                              ACTUAL      FORMA
                                                                                               1994        1994
                                                                                            ----------  ----------
<S>                                                                                         <C>         <C>
Revenues                                                                                    $   91,917  $  102,181
Operating expenses
  Production and customer support.........................................................      25,123      27,062
  Commissions, royalties and license fees.................................................       7,153       8,938
  Selling, general and administrative.....................................................      33,426      37,638
  Depreciation and amortization...........................................................       8,331      10,198
  Product development and programming.....................................................      10,061      11,222
  Purchased research and development......................................................      13,791          --
  Litigation settlements..................................................................       1,750       1,750
                                                                                            ----------  ----------
Operating income (loss)...................................................................      (7,718)      5,373
Equity in loss of Joint Venture...........................................................        (615)         --
Interest expense..........................................................................      (7,830)     (8,549)
Other income, net.........................................................................         316          16
                                                                                            ----------  ----------
Loss from continuing operations before income taxes.......................................     (15,847)     (3,160)
Income tax (provision) benefit............................................................       2,688        (823)
                                                                                            ----------  ----------
Income (loss) from continuing operations..................................................  $  (13,159) $   (3,983)
                                                                                            ----------  ----------
                                                                                            ----------  ----------
</TABLE>
 
    The pro forma statement of  operations above reflects: (a) additional  first
quarter 1994 depreciation and goodwill amortization of $0.8 million arising from
the  acquisition,  (b)  elimination of  the  charge for  purchased  research and
development of  $13.8  million, (c)  elimination  of interest  expense  of  $0.3
million  related to the bridge  loan used to acquire  UCOP and (d) adjustment of
income taxes attributable  to the  pro forma  adjustments. The  above pro  forma
information is not necessarily indicative of what actual results would have been
had the acquisition, in fact, occurred on January 1, 1994.
 
NOTE 5 -- DISCONTINUED OPERATIONS
    On  August 25, 1994, the Company sold (a) the net operating assets of Credit
Card  Service  Corporation,  which  had  previously  been  accounted  for  as  a
discontinued  operation and  (b) all the  capital stock of  Original Research II
Corporation (ORC), GIS Information Systems, Inc. (GIS) and Equitel  Corporation.
Net  cash proceeds from  the sale of  these businesses totaled  $6.2 million. In
conjunction with  the sale,  the Company  acquired, for  $530 thousand,  a  4.5%
common  equity interest in Faneuil ISG, a Canadian Corporation that will conduct
the future  operations  of these  businesses.  As  of December  31,  1995,  this
investment  is  carried at  cost  as a  component  of other  assets.  Final cash
proceeds from the sale of  $500 thousand were received  from escrow in March  of
1995.  On  June  6, 1996,  the  Board of  Directors  of the  Company  approved a
distribution of the Faneuil  ISG investment to  stockholders. In November  1994,
the  Company completed the planned sale of  its investment in Phone Base Systems
Inc. Both the gain and cash proceeds from the sale were not material.
 
                                      F-10
<PAGE>
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
 
NOTE 5 -- DISCONTINUED OPERATIONS (CONTINUED)
    Revenues and income from discontinued operations were as follows:
 
<TABLE>
<CAPTION>
                                                                                     1993       1994
                                                                                   ---------  ---------
                                                                                      (IN THOUSANDS)
<S>                                                                                <C>        <C>
Revenues.........................................................................  $  36,171  $  25,137
                                                                                   ---------  ---------
                                                                                   ---------  ---------
Loss before income taxes.........................................................  $  (5,115) $  (5,171)
Income tax benefit...............................................................        758      2,536
                                                                                   ---------  ---------
Loss from operations.............................................................     (4,357)    (2,635)
                                                                                   ---------  ---------
Gain on sale.....................................................................         --      4,650
Income tax provision.............................................................         --     (1,009)
                                                                                   ---------  ---------
Net gain on sale.................................................................         --      3,641
                                                                                   ---------  ---------
  Income (loss) from discontinued operations.....................................  $  (4,357) $   1,006
                                                                                   ---------  ---------
                                                                                   ---------  ---------
</TABLE>
 
NOTE 6 -- INCOME TAX BENEFIT
    Income taxes applicable to continuing operations consisted of the  following
(provision) benefit:
 
<TABLE>
<CAPTION>
                                                                              1993       1994       1995
                                                                            ---------  ---------  ---------
                                                                                    (IN THOUSANDS)
<S>                                                                         <C>        <C>        <C>
Current:
  Federal.................................................................  $   2,686  $    (193) $   1,792
  State...................................................................        435         73        134
  International...........................................................        (26)       (77)        24
                                                                            ---------  ---------  ---------
    Total current.........................................................      3,095       (197)     1,950
                                                                            ---------  ---------  ---------
Deferred:
  Federal.................................................................     (1,090)     1,910     (1,668)
  State...................................................................       (188)       975          9
                                                                            ---------  ---------  ---------
  Total deferred..........................................................     (1,278)     2,885     (1,659)
                                                                            ---------  ---------  ---------
  Total income tax benefit................................................  $   1,817  $   2,688  $     291
                                                                            ---------  ---------  ---------
                                                                            ---------  ---------  ---------
</TABLE>
 
    The  Company's effective income tax rate applicable to continuing operations
differs from the federal statutory rate as follows:
 
<TABLE>
<CAPTION>
                                                            1993                    1994                    1995
                                                   ----------------------  ----------------------  ----------------------
                                                                               (IN THOUSANDS)
<S>                                                <C>        <C>          <C>        <C>          <C>        <C>
Federal income (tax) benefit at statutory rate...  $   2,581       34.0%   $   5,388       34.0%   $    (338)     (34.0)%
State and local taxes, net of federal benefit and
 before deferred tax valuation allowances........        216        2.8          960        6.1           60        6.0
International taxes..............................       (162)      (2.1)        (132)      (0.8)          12        1.2
Goodwill amortization............................       (186)      (2.5)        (337)      (2.1)        (494)     (49.6)
Change in valuation allowance....................       (471)      (6.2)      (2,630)     (16.6)       1,260      126.6
Non deductible expenses..........................       (118)      (1.6)         (48)       (--)        (242)     (24.3)
Other, net.......................................        (43)      (0.5)        (513)      (3.6)          33        3.3
                                                   ---------        ---    ---------      -----    ---------  -----------
Income tax benefit...............................  $   1,817       23.9%   $   2,688       17.0%   $     291       29.2%
                                                   ---------        ---    ---------      -----    ---------  -----------
                                                   ---------        ---    ---------      -----    ---------  -----------
</TABLE>
 
    During 1993 and 1994, the Company made income tax payments, net of  refunds,
of  $2.5  million  and  $1.6 million,  respectively.  During  1995,  the Company
received income tax refunds, net of payments, of $1.0 million.
 
                                      F-11
<PAGE>
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
 
NOTE 6 -- INCOME TAX BENEFIT (CONTINUED)
    The approximate  income tax  effect  of each  type of  temporary  difference
giving  rise to deferred  income tax assets and  deferred income tax liabilities
were as follows:
 
<TABLE>
<CAPTION>
                                                                                         DECEMBER 31,
                                                                                     --------------------
                                                                                       1994       1995
                                                                                     ---------  ---------
                                                                                        (IN THOUSANDS)
<S>                                                                                  <C>        <C>
Deferred income tax assets:
  Deferred revenue.................................................................  $   6,563  $   2,394
  Litigation settlement............................................................        439      1,145
  Accrued compensation.............................................................        654      1,127
  Depreciation and amortization....................................................        487        990
  Rent.............................................................................        385        980
  Bad debt expense.................................................................        396        568
  Lease termination................................................................        960        440
  Long-term receivable.............................................................      1,003        150
  Net operating loss carryforward..................................................      1,293        110
  Other, net.......................................................................      1,652      1,121
                                                                                     ---------  ---------
  Subtotal.........................................................................     13,832      9,025
  Valuation allowance..............................................................     (6,223)    (4,963)
                                                                                     ---------  ---------
Total deferred income tax asset....................................................      7,609      4,062
                                                                                     ---------  ---------
Deferred income tax liabilities:
  Purchased software...............................................................     (1,552)      (252)
  Other, net.......................................................................       (589)        --
                                                                                     ---------  ---------
Total deferred income tax liability................................................     (2,141)      (252)
                                                                                     ---------  ---------
  Net deferred income tax asset....................................................  $   5,468  $   3,810
                                                                                     ---------  ---------
                                                                                     ---------  ---------
</TABLE>
 
    The Company has established deferred  income tax asset valuation  allowances
because  of its history of  operating losses and an  inability to project future
taxable income with  certainty. Such  valuation allowances will  be released  to
income  if  and to  the extent  the Company  is able  to successfully  achieve a
recapitalization and demonstrate a predictable pattern of profitability.
 
    Net operating loss carryforwards  totaled $322 thousand  as of December  31,
1995. These net operating loss carryforwards expire in 2005.
 
    Prior  to the current calendar year, the Company's fiscal year-end was April
30. The  Internal Revenue  Service (IRS)  is currently  examining the  Company's
income  tax returns for fiscal  years 1992 through 1994.  All Company income tax
returns for fiscal years prior to 1992 are closed to further examination by  the
IRS.
 
                                      F-12
<PAGE>
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
 
NOTE 7 -- OTHER CURRENT ASSETS
    Other current assets consisted of the following:
 
<TABLE>
<CAPTION>
                                                                                           DECEMBER 31,
                                                                                       --------------------
                                                                                         1994       1995
                                                                                       ---------  ---------
                                                                                          (IN THOUSANDS)
<S>                                                                                    <C>        <C>
Prepaid data royalties...............................................................  $   1,026  $   1,138
Computer inventory...................................................................        456        522
Prepaid equipment maintenance........................................................        748        444
Escrow receivable....................................................................        500         --
Prepaid commissions..................................................................        315        259
Unremitted contract funding proceeds.................................................        321        141
Other, net...........................................................................        320        373
                                                                                       ---------  ---------
  Total..............................................................................  $   3,686  $   2,877
                                                                                       ---------  ---------
                                                                                       ---------  ---------
</TABLE>
 
    Unremitted  contract  funding  proceeds  represents  investor  reserves  for
nonperformance under certain  contracts that  the Company  believes will  exceed
actual losses.
 
NOTE 8 -- EQUIPMENT AND PURCHASED SOFTWARE
    Equipment and purchased software consisted of the following:
 
<TABLE>
<CAPTION>
                                                                                       DECEMBER 31,
                                                                                   --------------------
                                                                                     1994       1995
                                                                                   ---------  ---------
                                                                                      (IN THOUSANDS)
<S>                                                                                <C>        <C>
Computer equipment...............................................................  $  16,674  $  19,997
Purchased software, licenses and databases.......................................      9,377      8,007
Furniture and other equipment....................................................      2,612      2,814
Leasehold improvements...........................................................         45        187
                                                                                   ---------  ---------
  Total, gross...................................................................     28,708     31,005
Less accumulated depreciation....................................................    (16,958)   (23,695)
                                                                                   ---------  ---------
  Total, net.....................................................................  $  11,750  $   7,310
                                                                                   ---------  ---------
                                                                                   ---------  ---------
</TABLE>
 
    Purchased software, licenses and databases includes software of $5.2 million
acquired  through the acquisition of its  former partner's interest in the Joint
Venture. As of  December 31, 1994  and 1995,  this acquired software  had a  net
asset value of $3.3 million and $0.7 million, respectively.
 
    As  of December  31, 1994 and  1995, computer equipment,  net of accumulated
depreciation, that is on  lease to certain customers  under operating leases  of
$4.1  million and $2.5 million, respectively, is included in computer equipment.
Future  minimum   rentals   under  noncancelable   customer   leases   aggregate
approximately   $2.0  million  and   $0.6  million  in   years  1996  and  1997,
respectively.
 
    Furniture and other  equipment includes  equipment under  capital leases  as
follows:
 
<TABLE>
<CAPTION>
                                                                                             DECEMBER 31,
                                                                                         --------------------
                                                                                           1994       1995
                                                                                         ---------  ---------
                                                                                            (IN THOUSANDS)
<S>                                                                                      <C>        <C>
Capital leases.........................................................................  $     588  $     574
Less accumulated depreciation..........................................................       (137)      (240)
                                                                                         ---------  ---------
  Total, net...........................................................................  $     451  $     334
                                                                                         ---------  ---------
                                                                                         ---------  ---------
</TABLE>
 
                                      F-13
<PAGE>
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
 
NOTE 9 -- GOODWILL
    Goodwill consisted of the following:
 
<TABLE>
<CAPTION>
                                                                                        DECEMBER 31,
                                                                                    --------------------
                                                                           LIFE       1994       1995
                                                                         ---------  ---------  ---------
                                                                                       (IN THOUSANDS)
<S>                                                                      <C>        <C>        <C>
CCC acquisition (1988).................................................   20 years  $  16,458  $  16,458
UCOP acquisition (1994)................................................    7 years      3,665      3,665
CCC Canada acquisition (1991)..........................................    3 years      1,129         --
                                                                                    ---------  ---------
  Total, gross.........................................................                21,252     20,123
Less accumulated amortization..........................................                (7,331)    (7,548)
                                                                                    ---------  ---------
  Total, net...........................................................             $  13,921  $  12,575
                                                                                    ---------  ---------
                                                                                    ---------  ---------
</TABLE>
 
NOTE 10 -- ACCOUNTS PAYABLE AND ACCRUED EXPENSES
    Accounts payable and accrued expenses consisted of the following:
 
<TABLE>
<CAPTION>
                                                                                        DECEMBER 31,
                                                                                    --------------------
                                                                                      1994       1995
                                                                                    ---------  ---------
                                                                                       (IN THOUSANDS)
<S>                                                                                 <C>        <C>
Accounts payable..................................................................  $   3,757  $   5,464
Litigation settlement.............................................................         --      2,956
Compensation......................................................................      3,433      2,799
Professional fees.................................................................      1,369      2,586
Sales tax.........................................................................      1,910      1,501
Lease termination.................................................................      1,061      1,136
Commissions.......................................................................        704      1,015
Health insurance..................................................................        752        957
Other, net........................................................................        763        242
                                                                                    ---------  ---------
  Total...........................................................................  $  13,749  $  18,656
                                                                                    ---------  ---------
                                                                                    ---------  ---------
</TABLE>
 
NOTE 11 -- LONG-TERM DEBT
    Term  loan and revolving credit facility interest  is based on either of two
interest rates selected periodically  by the Company: a  base rate plus 1.5%  or
the  Eurodollar  Rate plus  3.0%. The  base rate  must be  the highest  of three
alternative rates  that  all  generally  approximate  prime  rate.  The  average
interest  rate in effect during  the years ended December  31, 1994 and 1995 for
the term loan and  revolving credit facility  was 8.3% and  8.4%, and 9.15%  and
9.03%,  respectively. Through a separate transaction,  interest on the term loan
has been capped at 12% through May 1996. The timing of interest payments on both
the term loan  and revolving credit  facility vary depending  on the  applicable
interest rate selected by the Company. Generally, however, interest payments are
made  quarterly. In addition, the Company pays an annual bank agent's fee of $50
thousand and a commitment  fee of 0.5%  on any unused  portion of the  revolving
credit  facility. The term  loan is repayable in  installments through 1999. The
revolving credit facility  is reduced to  $5 million in  1998 and terminates  in
1999.
 
    The  loans are  secured by  the stock  and assets  of CCC.  In addition, the
Company has guaranteed  CCC's performance  under the  loan agreement.  Effective
April  29, 1995,  the loan agreement  was amended to  adjust certain restrictive
covenants. Under the amended agreement,  CCC must, among other things,  maintain
quarterly   debt  service  and  interest  coverage  ratios,  limit  its  capital
expenditures. In addition, the  Company is prohibited  from: (a) declaring  cash
dividends,  (b) incurring nonpermitted indebtedness  and (c) making nonpermitted
investments. In addition, CCC may not absorb more than $1.5 million of corporate
expenses allocated from its parent. Beginning in 1997, CCC would be permitted to
declare cash dividends in an amount
 
                                      F-14
<PAGE>
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
 
NOTE 11 -- LONG-TERM DEBT (CONTINUED)
sufficient for the  Company to pay  the preferred stock  dividends described  in
Note  12 below. Under the term loan, a mandatory principal repayment is required
in an amount equal to: (a) 50%  of net proceeds from an initial public  offering
of  Company common  stock (IPO)  or (b)  excess cash  as defined  under the loan
agreement.
 
    Long-term debt consisted of the following:
 
<TABLE>
<CAPTION>
                                                                              DECEMBER 31,
                                                                          --------------------
                                                                            1994       1995
                                                                          ---------  ---------
                                                                             (IN THOUSANDS)
<S>                                                                       <C>        <C>
Senior bank term loan...................................................  $  30,000  $  25,500
Senior bank revolving credit facility...................................      9,500      8,000
Equipment financing obligations.........................................      1,137        985
Capital lease obligations...............................................        456        395
                                                                          ---------  ---------
  Total debt............................................................     41,093     34,880
Due within one year.....................................................     (5,340)    (7,660)
                                                                          ---------  ---------
Due after one year......................................................  $  35,753  $  27,220
                                                                          ---------  ---------
                                                                          ---------  ---------
</TABLE>
 
    Aggregate minimum principal repayments of long-term debt in each of the five
years subsequent to December 31, 1995 are as follows:
 
<TABLE>
<S>                                                                  <C>
(In thousands)
1996...............................................................  $   7,660
1997...............................................................      7,341
1998...............................................................     12,379
1999...............................................................      7,500
2000...............................................................         --
                                                                     ---------
Total..............................................................  $  34,880
                                                                     ---------
                                                                     ---------
</TABLE>
 
    The Company made cash  interest payments of $1.7  million, $3.3 million  and
$4.1 million during the year ended December 31, 1993, 1994 and 1995.
 
NOTE 12 -- MANDATORILY REDEEMABLE PREFERRED STOCK
    On  June 16,  1994, pursuant to  a reorganization  and recapitalization, the
Company issued:  (a) 5,000  shares  of its  preferred  stock, par  value  $1.00,
designated as Series C Cumulative Redeemable Preferred Stock (Series C Preferred
Stock), (b) 34,000 shares of its preferred stock, par value $1.00, designated as
Series  D Cumulative Redeemable  Preferred Stock (Series  D Preferred Stock) and
(c) 176,271 shares  of its  common stock,  par value  $0.10, to  White River  in
exchange  for the  Company's subordinated  debt and Series  A, B  and C warrants
acquired from the original subordinated debtholders by White River on April  15,
1994.  At the date of  exchange, the subordinated debt  consisted of a principal
balance of $41.7 million and accrued interest of $2.7 million. In recording  the
exchange,  $3.9 million  and $25.7  million were  assigned to  the Series  C and
Series D  Preferred Stock,  respectively.  The balance  of $14.8  million,  less
certain  transaction costs  of $2.4  million, was  assigned to  common stock and
credited to paid-in capital. During the  years ended December 31, 1994 and  1995
and  the six months ended  June 30, 1996, the original  discount on the Series C
and Series  D Preferred  Stock  accreted $0.9  million,  $1.9 million  and  $1.1
million  (unaudited), respectively, and dividends  of $0.6 million, $1.1 million
and $0.5 million (unaudited), respectively, were accrued.
 
    The Series C  Preferred Stock  and Series D  Preferred Stock  (collectively,
Preferred  Stock)  have a  stated  value of  $1  thousand per  share  and accrue
cumulative dividends at a rate of 2.75% annually through the earlier of: (a)  an
IPO of the Company's common stock or (b) June 16, 1998. If the Company completes
an  IPO before June 16, 1998 and  redeems Preferred Stock in accordance with its
terms, Preferred Stock dividends from the
 
                                      F-15
<PAGE>
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
 
NOTE 12 -- MANDATORILY REDEEMABLE PREFERRED STOCK (CONTINUED)
IPO through June 16, 1998  would be eliminated. If  the Company fails to  redeem
Preferred  Stock in accordance with its terms, the Preferred Stock dividend rate
would increase to 8%. No dividends are payable in cash until the earlier of  (a)
June  16,  1998  or  (b) the  failure  of  the Company  to  meet  the prescribed
redemption obligations following consummation of an IPO. The Preferred Stock  is
mandatorily  redeemable, at  stated value  plus accrued  dividends, on  June 16,
1999.
 
NOTE 13 -- STOCK OPTION PLAN
    In May 1988, the Company's Board  of Directors adopted a nonqualified  stock
option plan. Under the plan, as amended in 1992, options may be granted at a per
share  price of not less than the greater of  $55 or the fair market value as of
the date of grant, as determined by  the Compensation Committee of the Board  of
Directors (Committee). Options are generally exercisable within 5 years from the
date  of grant, subject to vesting schedules determined at the discretion of the
Committee. In general, however, option grants vest over 4 years. As a result  of
the  Company's June 1994 reorganization and recapitalization, under an agreement
with White River, the  number of incremental options  that may be granted  under
the plan subsequent to June 16, 1994 has been limited to 3% of outstanding stock
on June 16, 1994 or 488,880 shares.
 
                                      F-16
<PAGE>
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
 
NOTE 13 -- STOCK OPTION PLAN (CONTINUED)
    Option  activity during 1993, 1994, 1995 and  six months ended June 30, 1996
is summarized below.
 
<TABLE>
<CAPTION>
                                                                                                         WEIGHTED
                                                                                                          AVERAGE
                                                                                              SHARES       PRICE
                                                                                            ----------  -----------
<S>                                                                                         <C>         <C>
TOTAL OPTIONS:
  Outstanding as of December 31, 1992.....................................................   1,455,320   $    1.92
  Granted.................................................................................     977,360        1.38
  Exercised...............................................................................      (1,080)       1.38
  Surrendered or terminated...............................................................    (119,147)       6.25
                                                                                            ----------
  Outstanding as of December 31, 1993.....................................................   2,312,453        1.46
  Granted.................................................................................     269,680        1.38
  Exercised...............................................................................        (640)       1.38
  Surrendered or terminated...............................................................    (388,414)       1.75
                                                                                            ----------
  Outstanding as of December 31, 1994.....................................................   2,193,079        1.40
  Granted.................................................................................   1,247,521        2.64
  Exercised...............................................................................     (19,200)       1.38
  Surrendered or terminated...............................................................    (465,360)       1.39
                                                                                            ----------
  Outstanding as of December 31, 1995.....................................................   2,956,040        1.93
                                                                                            ----------
                                                                                            ----------
  Granted (unaudited).....................................................................     210,800       11.20
  Exercised (unaudited)...................................................................    (196,800)       1.44
  Surrendered or terminated (unaudited)...................................................    (390,280)       2.44
                                                                                            ----------
  Outstanding as of June 30, 1996 (unaudited).............................................   2,579,760        2.64
                                                                                            ----------
                                                                                            ----------
VESTED OPTIONS:
  Outstanding as of December 31, 1992.....................................................     982,501   $    1.94
  Vested..................................................................................     345,208        1.40
  Exercised...............................................................................      (1,080)       1.38
  Surrendered or terminated...............................................................    (100,027)       7.18
                                                                                            ----------
  Outstanding as of December 31, 1993.....................................................   1,226,602        1.46
  Vested..................................................................................     507,395        1.39
  Exercised...............................................................................        (640)       1.38
  Surrendered or terminated...............................................................     (90,054)       2.90
                                                                                            ----------
  Outstanding as of December 31, 1994.....................................................   1,643,303        1.43
  Vested..................................................................................     463,936        2.06
  Exercised...............................................................................     (19,200)       1.38
  Surrendered or terminated...............................................................    (393,040)       1.38
                                                                                            ----------
  Outstanding as of December 31, 1995.....................................................   1,694,999        1.60
  Vested (unaudited)......................................................................     173,768        4.02
  Exercised (unaudited)...................................................................    (196,800)       1.44
  Surrendered or terminated (unaudited)...................................................     (73,120)       2.47
                                                                                            ----------
  Outstanding as of June 30, 1996 (unaudited).............................................   1,598,847        1.85
                                                                                            ----------
                                                                                            ----------
</TABLE>
 
                                      F-17
<PAGE>
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
 
NOTE 14 -- COMMITMENTS AND CONTINGENCIES
    The Company  leases  facilities, computers,  telecommunications  and  office
equipment  under  the terms  of noncancelable  operating lease  agreements which
expire at various dates  through 2008. As of  December 31, 1995, future  minimum
cash lease payments were as follows:
 
<TABLE>
<CAPTION>
(In thousands)
<S>                                                          <C>
1996.......................................................  $   2,802
1997.......................................................      2,045
1998.......................................................      2,469
1999.......................................................      2,933
2000.......................................................      2,234
Thereafter.................................................     18,532
                                                             ---------
    Total..................................................  $  31,015
                                                             ---------
                                                             ---------
</TABLE>
 
    During  1993, 1994 and 1995, operating  lease expense was $2.3 million, $3.2
million and $2.9 million, respectively.
 
    In conjunction  with the  sale of  the  Faneuil Group,  CCC entered  into  a
contract  with GIS, under which  GIS is to provide  certain computer services to
CCC through June  1999 at  approximately market rates.  The contract  prescribes
that  CCC make minimum payments to GIS  through June 1997 and provides an option
under which CCC can  elect to extend the  contract for certain services  through
June  1999. As of December  31, 1995, future minimum  payments due GIS under the
contract were as follows:
 
<TABLE>
<CAPTION>
(In thousands)
<S>                                                           <C>
1996........................................................  $   2,546
1997........................................................      1,073
                                                              ---------
    Total...................................................  $   3,619
                                                              ---------
                                                              ---------
</TABLE>
 
    During 1994 and 1995, CCC incurred charges from GIS for computer services of
$3.7 million and $3.2 million, respectively.
 
    CCC has  guaranteed the  payment of  certain ORC  lease obligations.  As  of
December  31,  1995, future  ORC  lease payments  guaranteed  by CCC  total $448
thousand in 1996. The Company does not expect to sustain any loss as a result of
these guarantees.
 
NOTE 15 -- LEGAL PROCEEDINGS
    On June 10, 1994, the litigation involving an independent corporate provider
of guidebook data was settled. In  this matter, the plaintiff alleged  copyright
infringement,  among other things.  Under the settlement  agreement CCC has paid
the plaintiff $1.75 million. The parties also entered into a five year agreement
under which CCC is licensing the guidebook data at market rates. The  settlement
charge is reported under litigation settlements in the accompanying consolidated
statement of operations for the year ended December 31, 1994.
 
    In  April 1995, the Company recorded  a litigation settlement charge of $4.5
million in connection  with the  litigation involving  an independent  corporate
publisher  of used car valuation books. In December 1995, substantive settlement
discussions  were  held.  As  a   result  of  those  discussions,  the   parties
conditionally   agreed  to  a  settlement   structure  that  would  resolve  all
outstanding disputes.
 
    All conditions precedent to the settlement agreement were satisfied in 1996.
As a result, all issues arising out  of the litigation between the parties  have
been  fully and completely settled and each civil action had been dismissed with
prejudice. The settlement amount  approximated the settlement charge  previously
recorded.  In conjunction with the settlement  agreement, the Company received a
three year license  to the publisher's  used car valuation  book data at  market
rates (unaudited).
 
                                      F-18
<PAGE>
              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (CONTINUED)
 
NOTE 15 -- LEGAL PROCEEDINGS (CONTINUED)
    The  Company is a party  to various other legal  proceedings in the ordinary
course of business. The Company believes  that the ultimate resolution of  these
other  matters  will  not have  a  material  effect on  the  Company's financial
position.
 
NOTE 16 -- RELATED PARTY TRANSACTIONS
    Prior to the  June 1994  recapitalization, certain  Joint Venture  Contracts
were  discounted and sold to a major  stockholder of the Company. As of December
31, 1994  and  1995,  $2.0 million  and  $0.6  million was  payable  by  Company
customers  to the stockholder. The discount  rate applied to these Contracts was
approximately the same as the rate  applied to Contracts purchased by  unrelated
entities.
 
    During  May  and June  1994,  under two  separate  note agreements,  a major
stockholder of the Company loaned Phone Base a total of $375 thousand. The notes
bear interest  at  16%  and  are secured  by  Phone  Base  accounts  receivable.
Subsequently,  Phone Base repaid the stockholder  $87 thousand in principal plus
accrued interest.  On July  1, 1994,  the Company  purchased this  stockholder's
rights under these notes for a purchase price of $288 thousand.
 
    During  June  1993,  Phone Base  entered  into  a royalty  agreement  with a
third-party computer system manufacturer  under which Phone  Base is to  receive
royalties  from  sales  of  computer systems  incorporating  certain  Phone Base
software technology. Subsequently, two Company directors, one of whom is also  a
Company  officer, and  White River collectively  purchased from  Phone Base $1.6
million of participation interests in these royalties. The royalty participation
interests entitle the parties to 64% of all future royalties paid to Phone  Base
under  the agreement.  To date, no  royalties have  been paid to  Phone Base. On
August 26,  1994, the  Company acquired  the White  River royalty  participation
interest  of $150 thousand at face value plus accrued interest at 9% through the
date of purchase.
 
    On May 5, 1994, under an unsecured promissory note, White River loaned  $200
thousand to Phone Base. The note is due upon demand and bears interest at 9%. On
August  26, 1994, the  Company purchased the Phone  Base indebtedness from White
River at face value plus accrued interest at 9% through the date of purchase.
 
    On May 9, 1994, White River executed an assumption agreement under which  it
purchased  from a third-party  creditor $6.5 million  of Phone Base indebtedness
for a purchase price of $550 thousand. On August 26, 1994, the Company purchased
White River's interest  under the  assumption agreement for  $550 thousand  plus
accrued interest at 9% through the date of purchase.
 
    In November 1994, Phone Base was sold to a major stockholder of the Company.
On  August  25, 1994,  the  Faneuil Group  was sold  to  an investor  group that
included a former  Company director  and certain former  Company employees.  See
Note 5 -- Discontinued Operations.
 
NOTE 17 -- SUBSEQUENT EVENTS
    On  July 22, 1996, the Company's Board of Directors authorized the filing of
a registration  statement with  the Securities  and Exchange  Commission for  an
initial  public offering of the Company's common stock. In addition, on July 22,
1996, the Company's Board of Directors authorized a 40 for 1 split of the common
stock of the Company,  which was effective  August 13, 1996.  All per share  and
stock option information has been restated to reflect the split.
 
                                      F-19
<PAGE>
                       REPORT OF INDEPENDENT ACCOUNTANTS
 
To the Board of Directors and Partners of
CCC Development Company
 
    In  our  opinion, the  accompanying  statement of  operations,  of partners'
deficit and  of  cash  flows  present fairly,  in  all  material  respects,  the
financial  position of CCC Development Company for  the year in the period ended
December 31, 1993, in conformity with generally accepted accounting  principles.
These  financial statements are the  responsibility of the Company's management;
our responsibility is to express an opinion on these financial statements  based
on  our audit.  We conducted  our audit of  these statements  in accordance with
generally accepted auditing standards which require that we plan and perform the
audit to obtain reasonable assurance about whether the financial statements  are
free  of material  misstatement. An audit  includes examining, on  a test basis,
evidence supporting the  amounts and  disclosures in  the financial  statements,
assessing  the  accounting principles  used  and significant  estimates  made by
management, and  evaluating the  overall  financial statement  presentation.  We
believe  that our  audit provides a  reasonable basis for  the opinion expressed
above.
 
PRICE WATERHOUSE LLP
July 22, 1996
Chicago, Illinois
 
                                      F-20
<PAGE>
                            CCC DEVELOPMENT COMPANY
                            STATEMENT OF OPERATIONS
                                 (IN THOUSANDS)
 
<TABLE>
<CAPTION>
                                                                                            YEAR
                                                                                            ENDED
                                                                                        DECEMBER 31,
                                                                                            1993
                                                                                        -------------    QUARTER
                                                                                                          ENDED
                                                                                                        MARCH 29,
                                                                                                          1994
                                                                                                       -----------
                                                                                                       (UNAUDITED)
<S>                                                                                     <C>            <C>
Revenues..............................................................................    $  34,087     $  11,358
Expenses:
  Production and customer support.....................................................        7,723         1,939
  Commissions, royalties and license fees.............................................        9,305         2,879
  Selling, general and administrative.................................................       12,577         4,212
  Depreciation and amortization.......................................................        4,738         1,084
  Product development and programming.................................................        3,753         1,161
                                                                                        -------------  -----------
Operating income (loss)...............................................................       (4,009)           83
Interest expense......................................................................       (3,239)       (1,013)
Other income (expense), net...........................................................          120          (300)
                                                                                        -------------  -----------
Net loss..............................................................................    $  (7,128)    $  (1,230)
                                                                                        -------------  -----------
                                                                                        -------------  -----------
</TABLE>
 
   The accompanying notes are an integral part of these financial statemments
 
                                      F-21
<PAGE>
                            CCC DEVELOPMENT COMPANY
 
                            STATEMENT OF CASH FLOWS
 
                                 (IN THOUSANDS)
 
<TABLE>
<CAPTION>
                                                                                         YEAR ENDED
                                                                                        DECEMBER 31,
                                                                                            1993
                                                                                        -------------    QUARTER
                                                                                                       ENDED MARCH
                                                                                                        29, 1994
                                                                                                       -----------
                                                                                                       (UNAUDITED)
<S>                                                                                     <C>            <C>
Operating Activities:
  Net loss............................................................................   $    (7,128)   $  (1,230)
  Adjustments to reconcile net loss to net cash provided by operating activities:
    Depreciation and amortization of equipment and purchased software.................         5,278        1,655
    Contract funding proceeds.........................................................        19,543        6,197
    Contract funding revenue amortization.............................................       (15,034)      (4,964)
    Other, net........................................................................          (718)         337
    Changes in:
      Accounts receivable, net........................................................           546          501
      Other current assets............................................................        (2,280)         102
      Other assets....................................................................            --          (31)
      Accounts payable and accrued expenses...........................................         1,736         (638)
      Accrued interest................................................................           (77)          --
      Deferred revenues...............................................................         1,134        1,233
                                                                                        -------------  -----------
Net cash provided by operating activities.............................................         3,000        3,162
                                                                                        -------------  -----------
Investing Activities:
  Purchases of equipment and software.................................................        (4,812)      (1,544)
                                                                                        -------------  -----------
Net cash used for investing activities................................................        (4,812)      (1,544)
                                                                                        -------------  -----------
Financing Activities:
  Principal payments on long-term debt................................................        (1,070)        (230)
  Advances (to) from the Company......................................................         4,268         (608)
                                                                                        -------------  -----------
Net cash provided by (used for) financing activities..................................         3,198         (838)
                                                                                        -------------  -----------
Net increase in cash..................................................................         1,386          780
Cash:
  Beginning of period.................................................................            40        1,426
                                                                                        -------------  -----------
  End of period.......................................................................   $     1,426    $   2,206
                                                                                        -------------  -----------
                                                                                        -------------  -----------
</TABLE>
 
   The accompanying notes are an integral part of these financial statements.
 
                                      F-22
<PAGE>
                            CCC DEVELOPMENT COMPANY
 
                         STATEMENT OF PARTNERS' DEFICIT
 
                                 (IN THOUSANDS)
 
<TABLE>
<CAPTION>
                                                                                                             TOTAL
                                                                                 PARTNERS'   ACCUMULATED   PARTNERS'
                                                                                  CAPITAL      DEFICIT      DEFICIT
                                                                                -----------  ------------  ---------
<S>                                                                             <C>          <C>           <C>
December 31, 1992.............................................................   $   2,000    $  (19,726)  $ (17,726)
Net loss......................................................................          --        (7,128)     (7,128)
                                                                                -----------  ------------  ---------
December 31, 1993.............................................................       2,000       (26,854)    (24,854)
Net loss (unaudited)..........................................................          --        (1,230)     (1,230)
                                                                                -----------  ------------  ---------
March 29, 1994 (unaudited)....................................................   $   2,000    $  (28,084)  $ (26,084)
                                                                                -----------  ------------  ---------
                                                                                -----------  ------------  ---------
</TABLE>
 
   The accompanying notes are an integral part of these financial statements.
 
                                      F-23
<PAGE>
                            CCC DEVELOPMENT COMPANY
          (AN EQUITY INVESTEE OF CCC INFORMATION SERVICES GROUP INC.)
                         NOTES TO FINANCIAL STATEMENTS
 
NOTE 1 -- ORGANIZATION AND DESCRIPTION OF BUSINESS
    In  September 1989, CCC Information  Services Group Inc. (Company) (formerly
InfoVest Corporation), through a wholly owned subsidiary, and UCOP Inc.  (UCOP),
an  unrelated  corporation,  formed  CCC  Development  Company  (CCCDC  or Joint
Venture), a partnership whose purpose was  to develop a personal computer  based
collision  repair  estimating  system  for automobiles.  In  November  1990, the
Company and  UCOP executed  a Joint  Venture and  Distribution Agreement,  under
which both partners established their 50% interests in the Joint Venture.
 
    As a result of a series of transactions involving White River Ventures, Inc.
(White  River), the Company acquired its former partner's 50% interest in CCCDC,
through the acquisition of  UCOP, Inc. (UCOP), effective  March 30, 1994.  These
transactions  are more  fully described  in Note  4 below.  As a  result of this
acquisition, in combination with its original 50% interest in CCCDC, the Company
acquired a  100% equity  ownership interest  in CCCDC  and succeeded  to all  of
CCCDC's  former  operations  and  directly assumed  all  of  CCCDC's  assets and
liabilities.
 
NOTE 2 -- SIGNIFICANT ACCOUNTING POLICIES
 
REVENUE RECOGNITION
 
    Revenues are recognized  as services  are provided. Of  total Joint  Venture
revenues in 1993, and the quarter ended March 29, 1994, 60% and 53% (unaudited),
respectively, were attributable to revenues from insurance companies.
 
INTERNAL SOFTWARE DEVELOPMENT COSTS
 
    Research and development expenses, principally the design and development of
software  products, are expensed  as incurred. Software  costs, if material, are
capitalized when sufficient evidence  exists that technological feasibility  has
been  established. Technological  feasibility is established  upon completion of
both a  product design  and a  working model,  and confirmation  of the  model's
consistency  with the design through detailed testing. For the year 1993 and the
quarter  ended  March   29,  1994,   research  and   development  expenses,   of
approximately  $1.0  million  and $0.3  million  (unaudited),  respectively, are
reflected in the accompanying statement of operations. There were no significant
software development  costs subject  to capitalization  during either  of  these
periods.
 
EQUIPMENT AND PURCHASED SOFTWARE
 
    Equipment  is stated at cost,  net of accumulated depreciation. Depreciation
of equipment is provided  on a straight-line basis  over estimated useful  lives
ranging from 2 to 15 years.
 
CONTRACT FUNDING
 
    Future revenue streams under certain end-user collision estimating contracts
(Contracts)  have been discontinued and sold to various investors. Cash proceeds
from a sold Contract equals the Contract's future revenue stream, discounted  at
an  annual  rate of  approximately 14%,  less,  for certain  Contracts, investor
reserves for customer nonperformance under the Contracts. Sales proceeds,  which
are  remitted directly to the investors in these contracts, and related interest
expense are recognized as revenue  and interest expense, respectively, over  the
life of the Contract.
 
PERVASIVENESS OF ESTIMATES
 
    The  preparation  of  financial  statements  in  conformity  with  generally
accepted  accounting  principles  requires  management  to  make  estimates  and
assumptions  that  affect  the reported  amount  of assets  and  liabilities and
disclosure of contingent assets and liabilities as of the date of the  financial
statements, and that affect the reported amounts of revenues and expenses during
the reporting period. Actual results could differ from these estimates.
 
                                      F-24
<PAGE>
                            CCC DEVELOPMENT COMPANY
          (AN EQUITY INVESTEE OF CCC INFORMATION SERVICES GROUP INC.)
                         NOTES TO FINANCIAL STATEMENTS
 
NOTE 2 -- SIGNIFICANT ACCOUNTING POLICIES (CONTINUED)
INTERIM FINANCIAL INFORMATION (UNAUDITED)
 
    The information presented for the quarter ended March 29, 1994 is unaudited.
With respect to the unaudited interim financial statements, management is of the
opinion  that  all material  adjustments,  consisting only  of  normal recurring
adjustments necessary for  a fair  presentation of the  Joint Venture's  interim
results  of operations,  have been included.  The results of  operations for the
quarter ended March 29, 1994 should not be regarded as necessarily indicative of
the results of operations for any future period.
 
NOTE 3 -- NONCASH INVESTING AND FINANCING ACTIVITIES
    In  addition  to  amounts  reported   as  purchases  of  equipment  in   the
consolidated  statement of  cash flow, the  Joint Venture  has directly financed
certain noncash capital expenditures.
 
NOTE 4 -- ACQUISITION OF PARTNERS' INTEREST IN JOINT VENTURE
    On March 30, 1994, White River acquired the stock of UCOP. Also on March 30,
1994, the Company entered into a call agreement with White River to purchase the
stock of UCOP  from White River  within 180 days.  On May 31,  1994, using  cash
generated  through  a commercial  bank bridge  loan,  the Company  completed the
acquisition of UCOP's  interest in CCCDC  by purchasing the  stock of UCOP  from
White  River. The  Company began  consolidating Joint  Venture operating results
effective March 30, 1994.
 
NOTE 5 -- INCOME TAXES
    Because the Joint Venture was  a partnership, taxable income passed  through
to  its partners. Accordingly,  income taxes were  not recorded on  the books of
CCCDC.
 
NOTE 6 -- LEGAL PROCEEDINGS
    The Joint Venture and  the Company were involved  in legal proceedings  with
the  lessor of  certain personal computer  equipment. When the  lessor failed to
fulfill certain  financial  obligations  to the  equipment  vendors,  the  Joint
Venture  advanced  funds  to those  vendors  on  the lessor's  behalf.  In 1993,
uncollectible advances  of  $1.1  million were  charged  against  Joint  Venture
operating  results. In October 1993, the lessor filed a legal action against the
Company seeking payments due under certain master license agreements, including:
rents, sales and use tax and interest. In addition, the lessor asserted that  it
was  the  sole owner  of all  right,  title and  interest in  certain Contracts,
including renewals. This matter was settled in the first quarter of 1994.  Under
the  settlement  agreement, the  Company paid  the lessor  $400 thousand  and in
exchange received clear title to certain personal computer equipment.
 
NOTE 7 -- RELATED PARTY TRANSACTIONS
    During 1993  and the  first quarter  of 1994,  Contracts with  future  sales
proceeds  of $5.2  million and $0.3  million, respectively,  were discounted and
sold to a major stockholder of the  Company. The discount rate applied to  these
Contracts  was approximately the same as the rate applied to Contracts purchased
by unrelated entities.
 
                                      F-25
<PAGE>
The   inside  back  cover  consists  of   a  drawing  depicting  nine  different
participants in  the  automobile claims  industry  with the  following  caption:
"CCC's  Transaction Processing and Outsourcing  Services Connect all Partners In
the Auto Claims Process."
<PAGE>
- ------------------------------------------------
                                ------------------------------------------------
- ------------------------------------------------
                                ------------------------------------------------
 
    NO DEALER,  SALESPERSON OR  OTHER PERSON  HAS BEEN  AUTHORIZED TO  GIVE  ANY
INFORMATION OR TO MAKE ANY REPRESENTATIONS NOT CONTAINED IN THIS PROSPECTUS AND,
IF  GIVEN OR MADE, SUCH INFORMATION OR REPRESENTATION MUST NOT BE RELIED UPON AS
HAVING BEEN AUTHORIZED BY THE COMPANY OR THE UNDERWRITERS. THIS PROSPECTUS  DOES
NOT  CONSTITUTE AN OFFER  TO SELL OR A  SOLICITATION OF ANY OFFER  TO BUY TO ANY
PERSON IN ANY JURISDICTION IN WHICH SUCH OFFER OR SOLICITATION WOULD BE UNLAWFUL
OR TO ANY PERSON TO WHOM IT IS UNLAWFUL. NEITHER THE DELIVERY OF THIS PROSPECTUS
NOR ANY OFFER OR SALE MADE HEREUNDER SHALL, UNDER ANY CIRCUMSTANCES, CREATE  ANY
IMPLICATION  THAT THERE HAS BEEN NO CHANGE IN THE AFFAIRS OF THE COMPANY OR THAT
THE INFORMATION CONTAINED  HEREIN IS CORRECT  AS OF ANY  TIME SUBSEQUENT TO  THE
DATE HEREOF.
 
                                 --------------
 
                               TABLE OF CONTENTS
 
<TABLE>
<CAPTION>
                                                          PAGE
                                                          -----
<S>                                                    <C>
Prospectus Summary...................................           3
Risk Factors.........................................           7
Dividend Policy......................................          14
Dilution.............................................          14
Use of Proceeds......................................          16
Capitalization.......................................          16
Selected Consolidated Financial Data.................          17
Unaudited Pro Forma Consolidated Financial Data......          19
Management's Discussion and Analysis of Financial
 Condition and Results of Operations.................          20
Business.............................................          29
Management...........................................          43
Principal Stockholders...............................          50
Certain Transactions.................................          52
Description of Capital Stock.........................          53
Shares Eligible for Future Sale......................          57
Underwriting.........................................          58
Legal Matters........................................          59
Experts..............................................          59
Available Information................................          59
Index to Consolidated Financial Statements...........         F-1
</TABLE>
 
                                ----------------
 
    UNTIL               , 1996  (25 DAYS AFTER THE  DATE OF THIS PROSPECTUS) ALL
DEALERS EFFECTING TRANSACTIONS IN  THE COMMON STOCK  OFFERED HEREBY, WHETHER  OR
NOT PARTICIPATING IN THIS DISTRIBUTION, MAY BE REQUIRED TO DELIVER A PROSPECTUS.
THIS  IS IN ADDITION TO  THE OBLIGATION OF DEALERS  TO DELIVER A PROSPECTUS WHEN
ACTING  AS  UNDERWRITERS  AND  WITH  RESPECT  TO  THEIR  UNSOLD  ALLOTMENTS   OR
SUBSCRIPTIONS.
 
                                5,500,000 SHARES
 
                                     [LOGO]
 
                                CCC INFORMATION
                              SERVICES GROUP INC.
 
                                  COMMON STOCK
 
                                ---------------
                                   PROSPECTUS
                                ---------------
 
                               HAMBRECHT & QUIST
 
                            LAZARD FRERES & CO. LLC
 
                                RAYMOND JAMES &
                                ASSOCIATES, INC.
 
                                 AUGUST  , 1996
 
- ------------------------------------------------
                                ------------------------------------------------
- ------------------------------------------------
                                ------------------------------------------------
<PAGE>
                                    PART II
                     INFORMATION NOT REQUIRED IN PROSPECTUS
 
ITEM 13.  OTHER EXPENSES OF ISSUANCE AND DISTRIBUTION.
 
    Set  forth below is an itemized statement of all expenses in connection with
the  sale  and  distribution  of   the  securities  being  registered  by   this
Registration  Statement, other than underwriting  discounts and commissions. All
amounts are estimated except the SEC  registration fee and the NASD filing  fee.
All such expenses shall be paid by the Company:
 
<TABLE>
<S>                                                             <C>
SEC Registration Fee..........................................  $  30,344.83
NASD Filing Fee...............................................      9,300.00
NASDAQ Listing Fee............................................  $  50,000.00
Blue sky fees and expenses....................................  $  20,000.00
Accounting fees and expenses..................................  $ 200,000.00
Legal fees and expenses.......................................  $ 400,000.00
Printing and engraving........................................  $ 250,000.00
Transfer Agent and Registrar Fees.............................  $  15,000.00
Miscellaneous.................................................  $  97,355.17
                                                                ------------
  TOTAL.......................................................  $1,072,000.00
                                                                ------------
                                                                ------------
</TABLE>
 
ITEM 14.  INDEMNIFICATION OF DIRECTORS AND OFFICERS.
 
    The Company is incorporated under the laws of the State of Delaware. Section
145 of the Delaware Law ("Section 145") provides that a Delaware corporation may
indemnify  any persons  who are, or  are threatened  to be made,  parties to any
threatened, pending  or completed  action, suit  or proceeding,  whether  civil,
criminal,  administrative or  investigative (other than  an action by  or in the
right of  such corporation),  by reason  of the  fact that  such person  was  an
officer,  director, employee or agent of  another corporation or enterprise. The
indemnity may include  expenses (including attorneys'  fees), judgments,  fines,
and  amounts paid in settlement actually  and reasonably incurred by such person
in connection with such action or proceeding, if he acted in good faith and in a
manner he reasonably believed to be in  or not opposed to the best interests  of
the  corporation, and,  with respect to  any criminal action,  had no reasonable
cause to  believe that  his  conduct was  illegal.  A Delaware  corporation  may
indemnify  any persons  who are, or  are threatened to  be made, a  party to any
threatened, pending  or completed  action or  suit by  or in  the right  of  the
corporation  by reason  of the  fact that such  person was  a director, officer,
employee or  agent  of another  corporation  or enterprise.  The  indemnity  may
include expenses (including attorneys' fees) actually and reasonably incurred by
such person in connection with the defense or settlement of such action or suit,
provided  such person acted in good faith and in a manner he reasonably believed
to be in  or not  opposed to  the corporation's  best interests  except that  no
indemnification  is  permitted  without  judicial  approval  if  the  officer or
director is  adjudged to  be liable  to  the corporation.  Where an  officer  or
director  is successful on the merits or  otherwise in the defense of any action
referred to above, the corporation must indemnify him against the expenses which
such officer or director has actually and reasonably incurred.
 
    The Company's  Certificate  of  Incorporation and  Bylaws  provide  for  the
indemnification  of directors and officers of  the Company to the fullest extent
permitted by Section 145.
 
    As permitted by Delaware Law, the Certificate of Incorporation provides that
directors of the Company shall have no personal liability to the Company or  its
stockholders  for monetary damages  for breach of fiduciary  duty as a director,
except (i) for any breach of a director's duty of loyalty to the Company or  its
stockholders,  (ii) for  acts or  omissions not in  good faith  or which involve
intentional misconduct or knowing violations of law, (iii) under Section 174  of
the  Delaware Law, or (iv) for any  transaction from which a director derived an
improper personal benefit.
 
    The Company maintains directors' and officers' liability insurance.
 
                                      II-1
<PAGE>
ITEM 15.  RECENT SALES OF UNREGISTERED SECURITIES.
 
    Since January 1, 1993, the Company has issued the following securities  that
were not registered under the Act:
 
<TABLE>
<CAPTION>
                                                          NUMBER OF
        DATE                     PURCHASER             SHARES PURCHASED
- ---------------------  ------------------------------  ----------------
<C>                    <S>                             <C>
       8/2/93          Steven L. Telaroli                         800
      10/30/93         Lewis Ballington                           267
       6/16/94         White River Ventures, Inc.           7,050,851
      12/10/94         Daniel Chen                                640
       1/18/95         Daniel O'Hara                              640
       8/31/95         David Wu                                   160
       9/7/95          Glen Tullman                             2,000
       11/9/95         Jeff Chen                                8,400
      12/15/95         Peter Urbain                             8,000
       2/23/96         Robert Millman                           6,400
       5/1/96          Edward Cheskis                         190,400
</TABLE>
 
    The Company believes that all of the foregoing transactions were exempt from
registration pursuant to Section 4(2) of the Act.
 
ITEM 16.  EXHIBITS AND FINANCIAL STATEMENT SCHEDULES.
 
    (a) Exhibits
 
   
<TABLE>
<S>        <C>
1          *Form of Underwriting Agreement
3.1        *Form of Amended and Restated Certificate of Incorporation
3.2        *Form of Amended and Restated By-laws
4.1        *Specimen Common Stock Certificate
4.2        *Stockholders' Agreement dated as of June 16, 1994 by and among the Company,
           White River Ventures, Inc. and the other stockholders named therein
4.3        *Regulatory Contingency Agreement dated as of June 16, 1994 by and among the
           Company and White River Ventures, Inc.
4.4        *Series C Preferred Stock Designation
4.5        *Series D Preferred Stock Designation
4.6        *Series E Preferred Stock Designation
5          *Opinion of Winston & Strawn re legality
10.1       *Stock Option Plan of the Company adopted May 1988 and amended in November
           1994
10.2       *Lease between LaSalle National Trust, N.A., as trustee and CCC dated as of
           May 7, 1993
10.3       *License between Motor Books Division, a unit of Hearst Business Publishing,
           Inc. and the Company dated as of May 1, 1992
10.4       *Form of Credit Facility Agreement between CCC and Signet Bank
10.5       *Loan Agreement dated April 29, 1994 between CCC, CCC Development Company,
           Canadian Imperial Bank of Commerce and the financial institutions party
           thereto
10.6       *First Amendment dated as of August 4, 1995 between the Company, CCC,
           Canadian Imperial Bank of Commerce and the financial institutions party
           thereto
10.7       *Guaranty dated as of April 29, 1994 by the Company in favor of Canadian
           Imperial Bank of Commerce
11         Amended Statement re computation of per share earnings
21         *Subsidiaries of the registrant
23.1       Consent of Price Waterhouse LLP, independent accountants
23.2       *Consent of Winston & Strawn (contained in the opinion filed as Exhibit 5)
24         *Powers of attorney
27         *Financial Data Schedule
</TABLE>
    
 
- ------------------------
 *Previously filed
 
                                      II-2
<PAGE>
    (b) Financial Statement Schedules
 
    Schedule II  Valuation and Qualifying Accounts (included as Page S-1)
 
    All other schedules for which provision is made in the applicable accounting
regulations of the Securities and Exchange Commission are not required under the
related  instructions,  are inapplicable  or  not material,  or  the information
called  for  thereby  is  otherwise  included  in  the  consolidated   financial
statements and therefore has been omitted.
 
ITEM 17.  UNDERTAKINGS.
 
    The  Company hereby  undertakes to provide  the Underwriters  at the closing
specified in the Underwriting Agreement  certificates in such denominations  and
registered  in  such names  as  required by  the  Underwriters to  permit prompt
delivery to each purchaser.
 
    The Company hereby undertakes that:
 
    (1) For purpose of determining any  liability under the Securities Act,  the
information  omitted  from  the  form  of  prospectus  files  as  part  of  this
registration statement in reliance upon Rule  430(A) and contained in a form  of
prospectus  filed by  the Company  pursuant to Rule  424(b)(1) or  (4) or 497(h)
under the  Securities  Act shall  be  deemed to  be  part of  this  registration
statement as of the time it was declared effective.
 
    (2)  For the purpose of determining  any liability under the Securities Act,
each post-effective amendment that contains a form of prospectus shall be deemed
to be a new  registration statement relating to  the securities offered  therein
and  the offering  of such  securities at that  time shall  be deemed  to be the
initial bona fide offering thereof.
 
    (3) Insofar as indemnification for liabilities arising under the  Securities
Act  may  be permitted  to directors,  officers and  controlling persons  of the
Company pursuant to the provisions set forth in Item 14 above, or otherwise, the
Company has  been  advised  in  the  opinion  of  the  Securities  and  Exchange
Commission such indemnification is against public policy as expressed in the Act
and  is, therefore, unenforceable. In the event that a claim for indemnification
against such  liabilities  (other  than  the payment  by  the  Company  expenses
incurred  or paid by a director, officer or controlling person of the Company in
the successful defense of  any action, suit or  proceeding) is asserted by  such
director,  officer or controlling person in connection with the securities being
registered, the Company will,  unless in the opinion  of its counsel the  matter
has  been settled  by controlling  precedent, submit  to a  court of appropriate
jurisdiction the question whether such  indemnification by it is against  public
policy  as expressed in the  Securities Act and the  Company will be governed by
the final adjudication of such issue.
 
                                      II-3
<PAGE>
                                   SIGNATURES
 
   
    Pursuant  to the requirements of the Securities Act of 1933, as amended, the
Registrant has duly caused this Amendment No. 4 to Registration Statement to  be
signed  on its behalf by the undersigned  thereunto duly authorized, in the City
of Chicago, State of Illinois on August 15, 1996.
    
 
                                        CCC INFORMATION SERVICES GROUP INC.
 
                                        By:         /s/ DAVID M. PHILLIPS
                                           -------------------------------------
                                                     David M. Phillips
                                               CHAIRMAN, PRESIDENT AND CHIEF
                                                     EXECUTIVE OFFICER
 
   
    Pursuant to the requirements of the Securities Act, this Amendment No. 4  to
Registration  Statement  has  been  signed  by  the  following  persons  in  the
capacities indicated on August 15, 1996.
    
 
<TABLE>
<CAPTION>
              SIGNATURE                                  TITLE
- --------------------------------------  ----------------------------------------
<C>                                     <S>
        /s/ DAVID M. PHILLIPS           Chairman, President and Chief Executive
- --------------------------------------   Officer
          David M. Phillips
 
                  *                     Executive Vice President -- Chief
- --------------------------------------   Financial Officer (Principal Financial
        Leonard L. Ciarrocchi            Officer)
 
                  *                     Vice President -- Controller (Principal
- --------------------------------------   Accounting Officer)
          Donald J. Hallagan
 
                     *
- --------------------------------------  Director
            John J. Byrne
 
                     *
- --------------------------------------  Director
             Morgan Davis
 
                     *
- --------------------------------------  Director
          Thomas L. Kempner
 
                     *
- --------------------------------------  Director
          Gordon S. Macklin
 
                     *
- --------------------------------------  Director
           Robert T. Marto
 
                     *
- --------------------------------------  Director
         Michael R. Stanfield
 
*By:                    /s/  DAVID  M.
PHILLIPS
 
- --------------------------------------
               David M.
Phillips
                ATTORNEY-IN-FACT
</TABLE>
 
                                      II-4
<PAGE>
                      CCC INFORMATION SERVICES GROUP INC.
                   SUPPLEMENTAL FINANCIAL STATEMENT SCHEDULES
                SCHEDULE II -- VALUATION AND QUALIFYING ACCOUNTS
 
<TABLE>
<CAPTION>
                                                     BALANCE AT    CHARGED TO    CHARGE TO                 BALANCE AT
                                                    BEGINNING OF    COSTS AND      OTHER                     END OF
                   DESCRIPTION                         PERIOD       EXPENSES     ACCOUNTS     DEDUCTIONS     PERIOD
- --------------------------------------------------  -------------  -----------  -----------  ------------  -----------
<S>                                                 <C>            <C>          <C>          <C>           <C>
1993 Allowance for Doubtful Accounts                  $     253     $      51           --   $     (44)(b)  $     260
1994 Allowance for Doubtful Accounts                        260           727    $   497(a)       (541)(b)        943
1995 Allowance for Doubtful Accounts                        943         2,257           --      (1,735)(b)      1,465
1993 Deferred Income Tax Valuation Allowances             1,254         2,296           --          --          3,550
1994 Deferred Income Tax Valuation Allowances             3,550         1,701        972(a)         --          6,223
1995 Deferred Income Tax Valuation Allowances             6,223            --           --      (1,260)(c)      4,963
</TABLE>
 
- ------------------------------
(a)   Purchase of remaining  50% interest in the  Joint Venture, effective March
    30, 1994.
(b) Accounts receivable write-offs, net of recoveries.
(c)  Reversal of deferred tax valuation allowances.
 
                                      S-1
<PAGE>
                                LIST OF EXHIBITS
 
   
<TABLE>
<CAPTION>
  EXHIBIT
  NUMBER                                                DESCRIPTION                                               PAGE
- -----------  -------------------------------------------------------------------------------------------------  ---------
<C>          <S>                                                                                                <C>
       1     *Form of Underwriting Agreement
       3.1   *Form of Amended and Restated Certificate of Incorporation
       3.2   *Form of Amended and Restated By-laws
       4.1   *Specimen Common Stock Certificate
       4.2   *Stockholders' Agreement dated as of June 16, 1994 by and among the Company, White River
              Ventures, Inc. and the other stockholders named therein
       4.3   *Regulatory Contingency Agreement dated as of June 16, 1994 by and among the Company and White
              River Ventures, Inc.
       4.4   *Series C Preferred Stock Designation
       4.5   *Series D Preferred Stock Designation
       4.6   *Series E Preferred Stock Designation
       5     *Opinion of Winston & Strawn re legality
      10.1   *Stock Option Plan of the Company adopted May 1988 and amended in November 1994
      10.2   *Lease between LaSalle National Trust, N.A., as trustee and CCC dated as of May 7, 1993
      10.3   *License between Motor Books Division, a unit of Hearst Business Publishing, Inc. and the Company
              dated as of May 1, 1992
      10.4   *Form of Credit Facility Agreement between CCC and Signet Bank
      10.5   *Loan Agreement dated April 29, 1994 between CCC, CCC Development Company, Canadian Imperial Bank
              of Commerce and the financial institutions party thereto
      10.6   *First Amendment dated as of August 4, 1995 between the Company, CCC, Canadian Imperial Bank of
              Commerce and the financial institutions party thereto
      10.7   *Guaranty dated as of April 29, 1994 by the Company in favor of Canadian Imperial Bank of
              Commerce
      11     Amended Statement re computation of per share earnings
      21     *Subsidiaries of the registrant
      23.1   Consent of Price Waterhouse LLP, independent accountants
      23.2   *Consent of Winston & Strawn (contained in the opinion filed as Exhibit 5)
      24     *Powers of attorney
      27     *Financial Data Schedule
</TABLE>
    
 
- ------------------------
  *Previously filed

<PAGE>


                                                                      EXHIBIT 11

                         CCC INFORMATION SERVICES GROUP, INC.
              STATEMENT RE:  COMPUTATION OF NET INCOME (LOSS) PER SHARE


<TABLE>
<CAPTION>

                                                                                     Actual Year Ended
                                                         -----------------------------------------------------------------------
                                                           12/31/91       12/31/92       12/31/93       12/31/94       12/31/95 
                                                         -----------    -----------    -----------    -----------    -----------
<S>                                                      <C>            <C>           <C>           <C>              <C>        
Net income (loss) per share from continuing operations:

Net income (loss) from continuing operations             ($5,946,000)   ($7,260,000)   ($5,774,000)  ($13,159,000)    $1,286,000
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

Weighted average common shares outstanding:
  Shares attributable to common stock outstanding          8,671,629      9,080,716      9,245,033     13,089,916     16,294,387
  Shares to be issued in proposed offering                    --             --             --             --             --    
  Shares attributable to common stock equivalents
    outstanding                                               --             --             --             --            582,937
  Shares attributable to options pursuant to
    Staff Accounting Bulletin No. 83                         147,227        147,227        147,227        147,227        147,227
                                                         -----------    -----------    -----------    -----------    -----------

                                                           8,818,856      9,227,943      9,392,260     13,237,143     17,024,551
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

  Net income (loss) per share from continuing
    operations                                                ($0.67)        ($0.78)        ($0.61)        ($0.99)         $0.08
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------
   
    

Net income (loss) per share from discontinued operations:

Net income (loss) from discontinued operations            $ (194,000)    $  409,000    ($4,357,000)    $1,006,000         --    
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

Weighted average common shares outstanding:
  Shares attributable to common stock outstanding          8,671,629      9,080,716      9,245,033     13,089,916         --    
  Shares to be issued in proposed offering                    --             --             --             --             --    
  Shares attributable to common stock equivalents
    outstanding                                               --             --             --             --             --    
  Shares attributable to options pursuant to
    Staff Accounting Bulletin No. 83                         147,227        147,227        147,227        147,227         --    
                                                         -----------    -----------    -----------    -----------    -----------

                                                           8,818,856      9,227,943      9,392,260     13,237,143         --    
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

  Net income (loss) per share from discontinued
    operations                                                 ($.02)          $.04          ($.47)          $.07         --    
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

   

Per share dividends and accretion:

Dividends and accretion                                       --             --             --        ($1,518,000)   ($3,003,000)
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

Weighted average common shares outstanding:
  Shares attributable to common stock outstanding             --             --             --         13,089,916     16,294,387
  Shares to be issued in proposed offering                    --             --             --             --             --    
  Shares attributable to common stock equivalents
    outstanding                                               --             --             --             --            582,937
  Shares attributable to options pursuant to
    Staff Accounting Bulletin No. 83                          --             --             --            147,227        147,227
                                                         -----------    -----------    -----------    -----------    -----------

                                                              --             --             --         13,237,143     17,024,551
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

  Per share dividends and accretion                           --             --             --             ($0.11)        ($0.18)
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

    

Net income per share applicable to common stock:

Net income (loss) applicable to common stock             ($6,140,000)   ($6,851,000)  ($10,131,000)  ($13,671,000)   ($1,717,000)
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

Weighted average common shares outstanding:
  Shares attributable to common stock outstanding          8,671,629      9,080,716      9,245,033     13,089,916     16,294,387
  Shares to be issued in proposed offering                    --             --             --             --             --    
  Shares attributable to common stock equivalents
    outstanding                                               --             --             --             --            582,937
  Shares attributable to options pursuant to
    Staff Accounting Bulletin No. 83                         147,227        147,227        147,227        147,227        147,227
                                                         -----------    -----------    -----------    -----------    -----------

                                                           8,818,856      9,227,943      9,392,260     13,237,143     17,024,551
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

  Net income (loss) per share applicable 
    to common stock                                            ($.69)         ($.74)        ($1.08)        ($1.03)        ($0.10)
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

<CAPTION>

                                                                                                              Pro Forma
                                                          Pro forma      Actual Six Months Ended           Six Months Ended
                                                         Year Ended     --------------------------     -------------------------
                                                           12/31/95        6/30/95        6/30/96        6/30/95        6/30/96 
                                                         -----------    -----------    -----------    -----------    -----------
                                                         <C>            <C>            <C>            <C>            <C>        
Net income per share from continuing operations:

Net income (loss) from continuing operations              $3,538,000    ($1,107,000)    $6,691,000       ($97,000)    $7,520,000
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

Weighted average common shares outstanding:
  Shares attributable to common stock outstanding         16,294,387     16,150,745     16,344,885     16,150,745     16,344,885
  Shares to be issued in proposed offering                 5,500,000         --             --          5,500,000      5,500,000
  Shares attributable to common stock equivalents
    outstanding                                              582,937        319,272      1,101,240        319,272      1,101,240
  Shares attributable to options pursuant to
    Staff Accounting Bulletin No. 83                         147,227        147,227        147,227        147,227        147,227
                                                         -----------    -----------    -----------    -----------    -----------

                                                          22,524,551     16,617,244     17,593,352     22,117,244     23,093,352
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

  Net income (loss) per share from continuing
    operations                                                 $0.16         ($0.06)         $0.38         ($0.01)         $0.32
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------
   
    

Net income per share from discontinued operations:

Net income from discontinued operations                       --             --             --             --             --    
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

Weighted average common shares outstanding:
  Shares attributable to common stock outstanding             --             --             --             --             --    
  Shares to be issued in proposed offering                    --             --             --             --             --    
  Shares attributable to common stock equivalents
    outstanding                                               --             --             --             --             --    
  Shares attributable to options pursuant to
    Staff Accounting Bulletin No. 83                          --             --             --             --             --    
                                                         -----------    -----------    -----------    -----------    -----------

                                                              --             --             --             --             --    
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

  Net income (loss) per share from discontinued
    operations                                                --             --             --             --             --    
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

   
Per share dividends and accretion:

Dividends and accretion                                    ($991,000)   ($1,455,000)   ($1,604,000)     ($480,000)     ($529,000)
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

Weighted average common shares outstanding:
  Shares attributable to common stock outstanding         16,294,387     16,150,745     16,344,885     16,150,745     16,344,885
  Shares to be issued in proposed offering                 5,500,000         --             --          5,500,000      5,500,000
  Shares attributable to common stock equivalents
    outstanding                                              582,937        319,272      1,101,240        319,272      1,101,240
  Shares attributable to options pursuant to
    Staff Accounting Bulletin No. 83                         147,227        147,227        147,227        147,227        147,227
                                                         -----------    -----------    -----------    -----------    -----------

                                                          22,524,551     16,617,244     17,593,352     22,117,244     23,093,352
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

  Per share dividends and accretion                           ($0.05)        ($0.09)        ($0.09)        ($0.02)        ($0.02)
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------
    

Net income (loss) per share applicable to common stock:

Net income (loss) applicable to common stock              $2,547,000    ($2,562,000)    $5,087,000      ($577,000)    $6,991,000
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

Weighted average common shares outstanding:
  Shares attributable to common stock outstanding         16,294,387     16,150,745     16,344,885     16,150,745     16,344,885
  Shares to be issued in proposed offering                 5,500,000         --             --          5,500,000      5,500,000
  Shares attributable to common stock equivalents
    outstanding                                              582,937        319,272      1,101,240        319,272      1,101,240
  Shares attributable to options pursuant to
    Staff Accounting Bulletin No. 83                         147,227        147,227        147,227        147,227        147,227
                                                         -----------    -----------    -----------    -----------    -----------

                                                          22,524,551     16,617,244     17,593,352     22,117,244     23,093,352
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

  Net income (loss) per share applicable 
    to common stock                                            $0.11         ($0.15)         $0.29         ($0.03)         $0.30
                                                         -----------    -----------    -----------    -----------    -----------
                                                         -----------    -----------    -----------    -----------    -----------

</TABLE>



<PAGE>
                                                                    EXHIBIT 23.1
 
                       CONSENT OF INDEPENDENT ACCOUNTANTS
 
    We  hereby consent to  the use in  the Prospectus constituting  part of this
Registration Statement on Form S-1 of our report dated January 30, 1996,  except
for  Note  17  which is  as  of August  13,  1996 relating  to  the consolidated
financial statements of CCC  Information Services Group  Inc., which appears  in
such  Prospectus.  We also  consent to  the  application of  such report  to the
Financial Statement Schedule for the three years ended December 31, 1995  listed
under  Item 16(b) of this  Registration Statement when such  schedule is read in
conjunction with  the  consolidated  financial statements  referred  to  in  our
report.  The audits referred to  in such report also  included this schedule. We
also consent  to the  use of  our report  dated July  22, 1996  relating to  the
financial  statements of CCC Development Company which appears in the Prospectus
constituting part of this Registration Statement on Form S-1. We also consent to
the references to us under the headings "Experts" and "Selected Financial  Data"
in  such Prospectus. However, it  should be noted that  Price Waterhouse LLP has
not prepared or certified such "Selected Financial Data."
 
Price Waterhouse LLP
 
   
Chicago, Illinois
August 15, 1996
    


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