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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 10-K
[x] ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
EXCHANGE ACT OF 1934
For the Fiscal Year Ended December 31, 1997
OR
[ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
EXCHANGE ACT OF 1934
For the Transition Period from __________ to __________.
Commission File Number 000-21559
VIISAGE TECHNOLOGY, INC.
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(Exact name of registrant as specified in its charter)
Delaware 04-3320515
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(State or other jurisdiction of (I.R.S. Employer
incorporation or organization) Identification No.)
30 Porter Road, Littleton, MA 01460
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(Address of principal executive offices) (Zip Code)
Registrant's telephone number, including area code (978)-952-2200
Securities registered pursuant to Section 12(b) of the Act:
Title of each Class Name of exchange on which registered
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Common Stock $.001 par value NASDAQ National Market
Securities registered pursuant to Section 12 (g) of the Act: None
Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter period that the registrant was
required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days. |X|Yes |_| No
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405
of Regulation S-K is not contained herein, and will not be contained to the best
of the registrant's knowledge, in definitive proxy or information statements
incorporated by reference into Part III of this Form 10-K or any amendment to
this Form 10-K. |X|
The aggregate market value of the voting stock held by nonaffiliates of the
registrant as of March 18, 1998, was approximately $16 million.
As of March 18, 1998, the registrant had 8,067,398 shares of Common Stock
outstanding.
DOCUMENTS INCORPORATED BY REFERENCE
Portions of the registrant's definitive Proxy Statement for the Annual Meeting
of Shareholders to be held on May 12, 1998, are incorporated by reference into
Part III.
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PART I
Item 1. Business
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(a) General Development of Business
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Viisage Technology, Inc. (Viisage or the Company) develops and
implements turnkey digital identification systems and solutions intended to
improve personal convenience and security, deter fraud and reduce
customers' identification program costs. The Company combines its systems
integration and software design capabilities with its proprietary software
and hardware products to create complete customized solutions. Viisage's
products are currently operating at over 800 locations. Applications can
include systems and cards for national IDs, driver's licenses, law
enforcement, voter registration, social services, access control and
information, healthcare, financial services and retail. Viisage is also
commercializing patented facial recognition technology for the real-time
identification and verification of individuals.
The Company began operations in 1993 as a division of Lau Technologies
(Lau), a provider of systems integration services and products for
sophisticated electronic systems. In November 1996, Lau transferred
substantially all of the assets, liabilities and operations of the division
to the Company and the Company completed its initial public offering. The
Company is currently a 64% owned subsidiary of Lau.
During 1997, the Company's revenue growth slowed significantly due
primarily to procurement delays in its principal markets. The Company
attributes these delays to an increase in political considerations
affecting these procurement decisions, such as state-wide elections, and
increasing legislative interest in biometric solutions and inter-agency
sharing of resources and information. The Company believes that election
schedules could cause its public sector business to be more cyclical and
legislative involvement could continue to lengthen procurement cycles until
an appropriate model for inter-agency cooperation evolves. However, the
Company believes that these developments should ultimately have a positive
impact on growth because contracts involving multiple agencies could be
larger and are more likely to incorporate biometrics like the Company's
facial recognition technology. The Company believes that the acceptance of
digital identification technology in recent years, its commitment to
providing customized solutions for its customers needs, its expertise in
facial imaging and biometric solutions and its proprietary software and
hardware products will continue to contribute to its growth.
The Company provides systems and services principally under contracts
that generally have five-year terms and provide for several annual renewals
after the initial contract term. Contracts generally provide for a fixed
price for the system and/or for each card produced. Contract prices vary
depending on, among other things, design and integration complexities, the
nature and number of workstations and sites, the projected number of cards
to be produced, the size of the database, the level of post-installation
support and the competitive environment. Substantially all of the Company's
revenues are currently derived from public sector customers and contractors
to such customers. The Company believes for the foreseeable
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future that it will continue to derive a significant portion of its
revenues from a limited number of large contracts.
(b) Financial Information about Industry Segments
---------------------------------------------
The Company is engaged in one business segment; the design and
implementation of digital identification systems and solutions intended to
improve personal convenience and security, deter fraud, and reduce
identification program costs.
(c) Description of Business
-----------------------
(i) Principal Products and Services
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Industry Background
The need for proper identification impacts most people every day. The
desire for personal convenience, the significant and increasing costs of
fraud and the growing concern over declining personal security have become
driving forces behind the global need for effective identification
solutions. Starting with only a fake driver's license, an individual is
able to create multiple identities, commit fraud, evade law enforcement and
engage in other criminal activities that have significant financial and
societal implications.
In an effort to combat fraud and tampering, photographic identification
cards encapsulated within laminated pouches were developed. However,
photographic identification cards can be replicated using widely available
advanced color copiers and printers, and laminated pouches have proven easy
to delaminate. Further, records of these cards consist primarily of
retained copies, which often require significant amounts of space and are
inefficient to maintain and access.
Advances in and the growing acceptance of digital technology has led to
an increasing demand for digital identification systems to replace existing
systems. Digital systems enable information and images to be captured and
imbedded within the fabric of the card through the use of dye-sublimation
techniques, making digital cards more resistant to tampering than laminated
pouches. Information can be stored in and later accessed from the card
itself through the use of bar codes, magnetic stripes and "smart" cards
(cards which contain computer chips). Digital systems also facilitate the
storage of information in computer databases, thereby reducing the need for
manual record-keeping, file cabinets, and cumbersome indexing systems.
Finally, digital systems can be networked to enable up-to-date information
to be shared and distributed across geographic and organizational
boundaries. This ability to move and manage information helps to increase
personal convenience for system users.
As an additional means of improving personal convenience and security
and deterring fraud, identification systems have increasingly used
biometrics (unique biological characteristics) to verify personal
identities. Biometric identifiers include facial images, fingerprints,
iris scans, retinal scans, voice data, hand geometry and others, with
fingerprints
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enjoying wide usage in law enforcement. However, unlike other biometrics, a
facial image can be easily verified visually and can be captured in an
unobtrusive manner via a single photograph, making it a practical means of
identification. When two or more biometric identifiers are used together,
the statistical probability of properly identifying an individual
increases. The Company generally advocates the use of multiple biometrics
and can incorporate these technologies into its solutions.
Applications for digital identification systems and biometrics are
increasing as they become more sophisticated and easier to use. For
example, the typical U.S. state has multiple licensing or other agencies,
including its department of motor vehicles, which require the verification
of personal identity. The public sector is also focusing on the value of
sharing databases to avoid redundant data gathering efforts, distribute
information in a timely manner, increase efficiency and deter fraud. The
Company believes that applications for digital identification systems and
biometrics will include national ID's, driver's licenses, law enforcement,
voter registration, social services, access control and information, as
well as commercial sector applications for access to telecommunications
services, personal computer networks and facilities, ATMs, retail
point-of-sale transaction processing and administration of health care
benefits.
The emergence of digital identification systems and biometrics present
significant challenges for integrating these systems with customers'
existing software, hardware and computing environments. Consequently,
customers are seeking complete, integrated solutions to overcome these
issues.
Products and Services
The Company develops and implements digital identification systems and
solutions that improve personal convenience and security, deter fraud and
reduce costs; combines systems integration and software design skills with
its proprietary products and other best-in-class products to create
complete customized solutions; provides turnkey solutions that integrate
image and data capture, create relational databases, incorporate multiple
biometrics and improve customers' ability to manage and move information;
and offers patented facial recognition technology for instant
identification (one-to-many) and verification (one-to-one) of individuals.
The Company's systems can produce identification cards that are
virtually tamper proof and utilize facial recognition and other biometrics
with or without cards for the real-time identification and verification of
individuals.
Digital Identification Systems
Depending on the customer's needs, the Company offers "instant issue"
systems which produce identification cards on location in minutes, and
central production systems which receive the information electronically
from the point of capture and produce cards from a secure off-site
processing location which are later mailed to recipients in several days.
The
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facial images captured by the Company's card systems can provide the
content (face bases) for the identification and verification applications.
In a Viisage card system the facial image and other information is
captured in digital format at the Company's PC-based Image Capture
Workstation which usually incorporates the Company's proprietary
SensorMast. Compact and self-contained, Viisage workstations can easily be
linked to a central image storage device, central card production unit and
other remote devices using an existing network, custom designed data
communications or the WWW. This flexibility makes the Image Capture
Workstation ideal for instant issue, central production, mobile use and
multiple site systems. The Viisage Quality Advisor can be used to assess
image quality at the point of capture. With an instant issue system, a
commercially available dye-sublimation printer produces single-piece,
tamper-resistant identification cards. Alternatively, with a central
production system, a high speed manufacturing unit produces the cards, and
an integrated card delivery unit prepares the cards for mailing. When
central production is selected, such systems incorporate the Company's
proprietary Visual Inspection System for quality control of all cards
produced. Every system delivers top quality, tamper-resistant
identification cards customized to meet the customer's information,
delivery and security needs. A wide range of optional features are
available including bar codes, holographic overlays, ghost imaging,
ultraviolet or micro preprinting, smart cards and a number of other
features.
Systems Integration and Software Design Capabilities. In addition to
the Company's systems integration capabilities, an important aspect of its
services and ability to deliver turnkey solutions for its customers
involves the design of customized software. Viisage's proprietary software
controls the system and integrates the system components, including the
SensorMast and Visual Inspection System and a variety of third party
components and technologies used by its customers. The Company has designed
software to support all current industry standard operating systems (e.g.,
Windows NT, Windows 95, Unix and OS/2), network protocols (e.g., Novell
Netware, TCP/IP and SNA), database products (e.g., Sybase or Oracle) and
client/server architectures. The Company's software design and systems
integration capabilities enable it to accommodate most computing
environments and customers with special requirements.
Proprietary Company Products. The Company's systems generally
incorporate the Company's proprietary SensorMast within the Image Capture
Workstation. Central production systems also typically include the
Company's proprietary Visual Inspection System for quality assurance. These
proprietary products and related software are described below:
. The SensorMast is a fully-integrated, secure tower unit developed
by the Company which incorporates computer-controlled image
capture equipment. This equipment includes commercially available
digital cameras, adjustable lighting, frame grabbers, step motors,
fingerprint and signature capture devices and barcode readers. An
integrated version of the SensorMast also includes the computer in
the SensorMast.
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. The Visual Inspection System automatically evaluates cards
produced by the Company's central production systems to determine
whether the image and data on a person's identification card
correspond to the information about that person in the system
database. If the information does not match, the Visual Inspection
System rejects the printed card and identifies the defect for
immediate corrective action. This system, which incorporates
robotics, high-speed cameras and sophisticated software, automates
an activity which is otherwise performed manually and is a
potential source of cost savings for customers.
. The Viisage Quality Advisor can be used by customers to ensure
proper image quality. This software product instantly and
precisely assesses image quality against desired standards. Images
that fail to meet such standards are immediately rejected.
Customer Service and Support. Following the installation of its digital
identification systems, the Company offers extensive customer training and
help desk telephone support as well as ongoing maintenance services. The
Company's service and support teams, which vary depending on the customer
and contract, are able to draw extensively upon the expertise of the
Company's software and hardware engineers. For some contracts, particularly
when there are a large number of installations, the Company has contracted
with third party service organizations for maintenance support.
Facial Recognition Systems
The Company is continuing to improve the technology used in
identification systems through the development of facial recognition
technologies. The Company has focused on the facial image as a key
biometric because the human face is a unique and prominent feature that can
be easily captured (in image) by a digital camera and verified visually in
most cases by an individual with no special training. The Company has
several on-going facial recognition identification projects, including
projects with the Massachusetts Department of Transitional Assistance and
the Illinois Secretary of State.
The Company's facial recognition software is based, in part, on
technology developed by Professor Alex Pentland of the Massachusetts
Institute of Technology (MIT). The Company licenses that technology through
Facia Reco Associates Limited Partnership (Facia Reco), an entity formed by
Dr. Pentland. While Dr. Pentland's software forms the basis of the
Company's facial recognition technologies, the Company believes that the
proprietary software it has developed is integral to making these
technologies commercially viable.
The Company's patented facial recognition software provides a natural
extension of its card systems and offers organizations the opportunity to
create unique identification solutions. Using a sophisticated algorithm,
the software instantly translates the characteristics of a face into a
number, eigenface, that is unique to that face. The eigenface is used by
the system for real-time identification, a one-to-many comparison of an
individual's face against all faces in a database, and verification, a
one-to-one match of a given individual's face against his or her stored
image. The Company's facial recognition products are unique because they
are scaleable to databases containing millions of faces. Viisage
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generally advocates the use of multiple biometrics and can integrate other
biometrics such as iris, voice, signature and its proprietary fingerprint
technology into its solutions.
Viisage offers several facial recognition software systems that can be
utilized in virtually any solution requiring identification or verification
of an individual. The Company's identification software instantly
calculates an individual's eigenface indentifier and can search an existing
database of millions of records in less than 10 seconds for images similar
to the image being searched. Applications can include fraud prevention,
access control and information and law enforcement. The Company's
verification software can be used for point-of-use applications such as
ATM's, retail, and access control solutions using PIN's or identification
cards.
Viisage's Face in the Crowd technology can find and identify specific
individuals in a crowd. The system searches real-time for a match between
individuals in the field and images in a database. When a match is located,
the system tracks the individual and reports to the user. This technology
is ideal for a variety of applications such as marketing and access
information systems, and can be incorporated into the Company's
identification and verification solutions.
Viisage licensees have also incorporated the Company's facial
recognition technology into products to identify individuals from a digital
composite sketch for law enforcement applications, and for certain
surveillance applications in the gaming industry.
Sales and Marketing
The Company markets its products directly through its internal sales
force, and continues to ally strategically with prominent vendors, systems
integrators and service organizations, particularly in international
markets, in order to gain access to such organizations' existing
relationships, marketing resources and credibility in new markets. The
Company's engineering department supports the direct sales staff by
providing pre- and post-sale technical support. This support entails
traveling with sales representatives to help explain the systems, defining
solutions for customers, designing systems for proposal activity,
supporting the implementation process and providing post-implementation
support. The Company also uses its program management group to identify
opportunities with existing customers and coordinate related selling
efforts.
The Company's systems are generally provided to public sector customers
through a formal bidding process. The Company's sales and marketing
personnel regularly conduct visits and attend industry trade shows to
identify bid opportunities and particular customer preferences and to
establish and cultivate relationships in advance of any bid. Once a request
for proposal is issued, a six-to-twelve month proposal and award process
usually ensues, followed by (if the bid is successful) a six-to-twelve
month implementation and installation phase. In the aggregate, the time
needed for agencies to secure funding for systems, the request for proposal
and bid process, the execution of actual contracts and the installation of
a system can extend over several years. As discussed more fully in section
1 (a), the Company experienced procurement delays in 1997 in its principal
markets and believes long sales
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cycles in its public sector markets will continue. Further, customers may
seek to modify the system either during or after the implementation of the
system. While this long sales and implementation cycle requires the
commitment of marketing resources and investments of working capital, the
Company believes that it also serves as a barrier to entry for smaller
companies and as an early indicator of potential competitors for particular
projects. For existing customers, a considerably shorter sales and
implementation cycle may be involved.
(ii) and (xi) Product Development
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In prior years, the Company developed proprietary software that
supports all current industry standard operating systems and networking
environments, and proprietary image capture and inspection products for its
card-based identification systems. The Company believes that these products
will support its card-based identification system offerings for the
foreseeable future. Development costs that benefited specific projects were
recorded as project costs and costs that did not benefit specific projects
were recorded as research and development expenses. The Company has not
capitalized any software development costs because costs incurred
subsequent to achieving technological feasibility have not been material.
The Company's current development activities are focused on its facial
recognition products and the further commercialization of its facial
recognition technology. In addition to its own development efforts, the
Company has benefited and expects to continue to benefit from research and
development conducted by Lau for projects that are not related to Viisage
and, through its license with Facia Reco, from certain research activities
at MIT. The Company also benefits from research and development activities
conducted by the manufacturers of the components integrated into the
Company's systems such as PC's, printers, etc.
For the years ended December 31, 1997, 1996 and 1995, research and
development expense was $152,000, $235,000 and $1.1 million, respectively.
Such amounts do not include amounts for specific projects that are
allocated to project costs or the benefits from the other research and
development activities referred to above.
(iii) Manufacturing and Sources of Supply
-----------------------------------
Proprietary subsystems and assemblies are made to the Company's
specifications by contract manufacturers, including Lau Technologies. Other
non-proprietary system components, such as personal computers, printers and
related components, are purchased from third-party vendors. The Company
generally purchases major contracted assemblies from single vendors to help
ensure high quality, prompt delivery and low cost. The Company does,
however, qualify second sources for most components, contracted assemblies
and purchased subsystems, or at least identifies alternative sources of
supply. The Company believes that the open architecture of its systems
facilitates substitution of components or software when this becomes
necessary or desirable. The Company has from time to time experienced
delays as a result of the availability of component parts and assemblies.
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(iv) Patents, Trademarks and Licenses
--------------------------------
In addition to customized technology developed by the Company to meet
customer requirements, the Company utilizes patented technology and trade
secrets developed by its parent company Lau. The Company has an exclusive,
perpetual, irrevocable, paid-up royalty-free, worldwide license to use all
of the technology owned or controlled by Lau relating to the Company's
business except for controlling human entry through doorways, gates,
turnstiles, or similar thresholds in and to buildings or facilities located
on properties owned or controlled by the United States federal government,
or any other national government, using apparatus at the entry point. Lau
has a U.S. patent which runs to 2014 on a card production system used by
the Company, has several U.S. patent applications in process and has made
copyright filings which relate to the Company's SensorMast, Visual
Inspection System and proprietary software. Lau has also filed foreign
patent applications, which correspond to three of these domestic patent
applications.
The Company also makes use of patented technology and trade
secrets owned or controlled by Facia Reco in the field that relates to de-
duplicating or querying databases created, controlled and/or managed by the
Company or its sublicensees and/or utilizing, directly or indirectly,
personal identification cards but does not extend to federal access
control. This license extends until the expiration of the final patent
included in the license and includes Facia Reco's rights to use patented
facial recognition technology of MIT which rights are exclusive through
June 1, 2001, except for certain rights granted to sponsors of the MIT
Media Lab and certain research rights. Thereafter, Facia Reco's patent
license with MIT extends to 2010 on a non-exclusive basis. MIT has applied
to extend its patent rights to certain jurisdictions in Europe and in
Singapore. Further, at Lau's request and expense, broadened claims for the
MIT patent have been allowed by the U.S. Patent and Trademark Office. The
Company's license agreement with Facia Reco provides for a royalty of $350
per machine copy incorporating the licensed technology. Until June 1, 2001,
a minimum annual royalty applies of, generally, $21,000 for the U.S. rights
and an amount ranging from $21,000 to $42,000 for the non-U.S. rights.
The Company has applied to the U.S. Patent and Trademark Office
to register its "Viisage" trademark.
There can be no assurance that the Company's efforts to prevent the
misappropriation of the intellectual property used in its business will be
successful. Further, there can be no assurance that any of the additional
U.S. or foreign patents applied for by Lau or the foreign patents applied
for by MIT will be issued or that, if issued, they will provide protection
against competitive technologies or will be held valid and enforceable if
challenged. Finally, there can be no assurance that the Company's
competitors would not be able to design around any such proprietary right
or obtain rights that the Company would need to license or circumvent in
order to practice under these patent and copyrights.
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(v) Seasonality
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The Company's operations are not seasonal since contracts are awarded
and performed throughout the year. However, as discussed more fully in
section 1 (a), the Company believes its public sector business is subject
to cyclical procurement delays that may be related to state-wide election
cycles.
(vi) Working Capital Requirements
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The Company is generally required to fund the development and
implementation of large digital identification system projects for public
sector customers. Historically, the Company has utilized bank borrowings
and project lease financing to meet these needs. There are no special
requirements or customer terms that are expected to have a material adverse
effect on the Company's working capital.
(vii) Customers and End Users
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The following lists and categorizes the Company's customers and end
users as of December 31, 1997:
State Departments of Motor Vehicles Other State and Local Agencies
Arizona Department of Transportation Auburn (Massachusetts) Police Department
Florida Department of Highway Safety Connecticut Department of Social Services
and Motor Vehicles* Massachusetts Department of Transitional
Illinois Secretary of State Assistance
Massachusetts Registry of New York Department of Social Services*
Motor Vehicles Ohio Department of Public Safety
New Mexico Department of Taxation and
Revenue
North Carolina Department of
Transportation
Ohio Bureau of Motor Vehicles
Wisconsin Department of Transportation
Federal Agencies Foreign Contracts
U.S. Immigration and Electoral Office of Jamaica*
Naturalization Service * First National Bank of Southern Africa,
Limited
* By subcontract.
Revenues from three customers (Ohio Bureau of Motor Vehicles, Arizona
Department of Transportation and the Massachusetts Registry of Motor
Vehicles) each accounted for over 10% and an aggregate of 85% of revenues
in 1995. For 1996, two customers (New York Department of Social Services
and North Carolina Department of Transportation) each accounted for over
10% of Company revenues and an aggregate of 50% of revenues for the year.
For 1997, one customer (Illinois Secretary of State) accounted for an
aggregate of 46%
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of revenues. The loss of any such customers could have a material adverse
impact on the Company's business, operating results and financial
condition.
(viii) Backlog
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The Company measures backlog based on signed contracts, subcontracts
and customer commitments for which revenue has not yet been recognized.
However, backlog is not necessarily indicative of future revenue. A
substantial amount of the Company's backlog can be cancelled at any time
without penalty, except, in some cases, for the recovery of the Company's
actual committed costs and profit on work performed through the date of
cancellation. Any failure of the Company to meet an agreed-upon schedule
could lead to the cancellation of the related order. The timing of award
and performance on contracts as well as variations in size, complexity and
requirements of the customer and modifications to contract awards may
result in substantial fluctuations in backlog from period to period.
Accordingly, the Company believes that backlog cannot be considered a
meaningful indicator of future financial performance.
At December 31, 1997, the Company's backlog was approximately $61
million, compared to approximately $34 million at December 31, 1996.
Approximately 22% of the Company's backlog as of December 31, 1997, is
expected to be earned during the current fiscal year.
(ix) Government Contacts
-------------------
Government contracts are generally subject to termination for
convenience or lack of appropriation at the election of the subject agency.
At December 31, 1997, amounts subject to future negotiation are not
material.
(x) Competition
-----------
The market for the Company's products and services is extremely
competitive and management expects this competition to intensify as the
markets in which the Company's products and services are sold continue to
develop.
The Company faces competition in the identification systems market
(for both digital and conventional systems) from technologically
sophisticated companies, including Polaroid Corporation, De La Rue and NBS
Imaging Systems, Inc., which, in some cases, have greater technical,
financial, and marketing resources than the Company. In some cases, the
Company may be competing with an entity which has a pre-existing
relationship with a potential customer which could put the Company at a
significant competitive disadvantage. As the digital identification market
expands, additional competitors may seek to enter the market.
The Company believes that competition in the digital identification
systems market is based primarily upon the following factors: systems and
product performance; price; flexibility in terms of accommodating customer
needs, architectures, platforms, systems and networks; and service support.
The relative importance of each of these and other factors
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depends upon the specific customer and situation involved. Substantially
all of the Company's sales to new customers have been the result of
competitive bidding for contracts pursuant to public sector procurement
rules, which generally increases the importance of price as a competitive
factor. The Company believes that its competitive strength lies primarily
in its systems integration and software design capabilities, with
additional strengths including system performance and proprietary
technologies, system configuration flexibility, price, and relative ease of
use.
In the field of biometric identification technology, the Company
competes with other facial recognition providers as well as other providers
of biometric solutions. Fingerprint recognition solutions have a long
history of use, particularly in law enforcement applications. Other current
suppliers of facial recognition solutions are software development firms.
The Company expects that as the market for biometric solutions develops,
companies with significant resources and capabilities may enter the market
and competition will intensify.
(xi) Research and Development
------------------------
See Product Development Section
(xii) Environmental Protection Regulations
------------------------------------
The Company believes that compliance by the Company with federal,
state and local environmental regulations will not have a material adverse
effect on its financial position or results of operations.
(xiii) Employees
---------
As of December 31, 1997, the Company had 67 employees. The Company
from time-to-time supplements its employee forces with independent
contractors. As of December 31, 1997, the Company had 17 such contractors.
During the first quarter of 1998, the Company reduced headcount by 7
employees and 16 contractors to be in line with the 1998 business plan.
None of the Company's employees is represented by a labor union, and the
Company considers its relationship with its employees to be good.
(d) Financial Information about Foreign and Domestic Operations and
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Export Sales
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The Company's foreign operations and export sales are currently not
material.
Item 2. Properties
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In February 1997, the Company moved to facilities located in
Littleton, Massachusetts. The Company occupies approximately 23,000 square
feet of space and has access to common areas under the terms of a Use and
Occupancy Agreement with Lau Technologies through February 2002. The
Company believes that its facilities are in good condition and are suitable
and adequate for its present operations and that suitable space is
available if such lease is not extended.
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Item 3. Legal Proceedings
-----------------
The Company does not believe that there are any legal matters that
would have a material adverse effect on its business, financial condition
or results of operations.
Item 4. Submission of Matters to a Vote of Security Holders
---------------------------------------------------
Pursuant to Delaware General Corporation Law and in compliance with
Securities and Exchange Commission regulations, Viisage's majority
shareholder, Lau, approved by written consent Board of Director's actions
relating to employee stock ownership on November 3, 1997. Lau approved the
Board of Director's increasing the number of shares available under the
Viisage Technology, Inc. 1996 Management Stock Option Plan by 701,000
shares, and the Board of Director's establishing the Viisage Technology,
Inc. 1997 Employee Stock Purchase Plan and reserving 70,000 shares of
Viisage common stock for issuance under that plan. The plans and actions
are described more fully in the Schedule 14C Information Statement provided
to shareholders on or about October 14, 1997.
PART II
Item 5. Market for Registrant's Common Equity and Related Stockholder Matters
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The Company's common stock is traded on the NASDAQ National Market
under the symbol VISG. On March 18, 1997, the closing price of the common
stock was $5.50 per share and there were approximately 29 holders of record
of the Company's common stock. The quarterly high and low closing prices,
as reported by NASDAQ, of Viisage's common stock in 1997 and 1996 were as
follows:
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1997 1996
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Quarter High Low High Low
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First Quarter 14-3/4 9-1/8 - -
Second Quarter 18-1/4 7-7/8 - -
Third Quarter 20-1/2 9-7/8 - -
Fourth Quarter* 12-1/4 5-1/2 15-1/2 13
</TABLE>
*Public trading commenced on November 8, 1996.
Dividend Policy
The Company presently intends to retain earnings for use in the
operation and expansion of its business and, therefore, does not anticipate
paying any cash dividends in the foreseeable future.
12
<PAGE>
Item 6. Selected Financial Data
-----------------------
The financial data set forth below should be read in conjunction with
Management's Discussion and Analysis of Financial Condition and Results of
Operations and the Financial Statements of the Company and related notes
thereto included elsewhere in this Form 10-K.
<TABLE>
<CAPTION>
Years Ended December 31,
------------------------------------------------------------------------
1997 1996 1995 1994 1993
---- ---- ---- ---- ----
(1) (in thousands, except per share amounts)
<S> <C> <C> <C> <C> <C>
Statement of Operations Data:
Revenues................................$ 29,388 $ 24,971 $ 11,221 $ 1,257 $ $505
Project costs........................... 26,122 19,484 10,361 1,140 456
------------- ------------- ------------- ------------- -------------
Project margin.......................... 3,266 5,487 860 117 49
------------- ------------- ------------- ------------- -------------
Operating expenses:
Sales and marketing................ 4,930 1,852 999 1,596 1,185
------------- ------------- ------------- ------------- -------------
Research and development........... 152 235 1,089 201 47
------------- ------------- ------------- ------------- -------------
General and administrative............ 2,105 1,880 1,204 681 289
------------- ------------- ------------- ------------- -------------
Total operating expenses........... 7,187 3,967 3,292 2,478 1,521
------------- ------------- ------------- ------------- -------------
Operating income (loss)................. (3,921) 1,520 (2,432) (2,361) (1,472)
Interest expense, net................... 441 714 515 40 -
------------- ------------- ------------- ------------- -------------
Income (loss) before income taxes (4,362) 806 (2,947) (2,401) (1,472)
Income taxes............................ - 205 - - -
------------- ------------- ------------- ------------- -------------
Net income (loss)....................... (4,362) $ 601 (2,947) (2,401) (1,472)
============= ============= ============= ============= =============
Basic net income (loss) per
share(2)........ $ (0.54) $ 0.10 $ (0.52) $ (0.42)$ (0.26)
============= ============= ============= ============= =============
Weighted average common shares.......... 8,060 6,022 5,680 5,680 5,680
============= ============= ============= ============= =============
Diluted net income (loss) per share(2).. (0.54) 0.09 (0.52) (0.42) (0.26)
============= ============= ============= ============= =============
Weighted average common shares.......... 8,060 6,537 5,680 5,680 5,680
============= ============= ============= ============= =============
<CAPTION>
December 31,
------------------------------------------------------------------------
1997 1996 1995 1994 1993
---- ---- ---- ---- ----
<S> <C> <C> <C> <C> <C>
Balance Sheet Data: (1)
Working Capital..........................$ 15,261 $ 20,676 $ 7,413 $ 2,509 $ 368
Total assets............................. 47,463 36,119 11,285 3,999 914
Long-term obligations.................... 13,300 4,420 8,319 955 -
Shareholders' equity..................... 18,736 23,020 - - -
Net assets(3)........................... - - 1,323 1,554 368
</TABLE>
(1) 1997 amounts reflect the impact of non-recurring charges of $7.6
million for investments in technology, services and markets
discussed in note 2 of Notes to Financial Statements.
(2) See note 2 of Notes to Financial Statements for information concerning the
computation of basic and diluted net income (loss) per share.
(3) Net assets represents divisional investment during the time the Company
operated as a division of Lau Technologies.
13
<PAGE>
Item 7. Management's Discussion and Analysis of Financial Condition and
---------------------------------------------------------------
Results of Operations
---------------------
The following discussion and analysis contains forward-looking
statements that involve risks and uncertainties. The Company's actual
results could differ materially from those discussed herein. Factors that
could cause or contribute to such differences include, but are not limited
to, those discussed in the section below entitled "Certain Factors that may
Affect Future Results." The cautionary statements made herein should be
read as being applicable to all related forward-looking statements in this
Form 10-K.
Overview
Viisage develops and implements turnkey digital identification systems
and solutions intended to improve personal convenience and security, deter
fraud and reduce customers' identification program costs. The Company
combines its systems integration and software design capabilities with its
proprietary software and hardware products to create complete customized
solutions. Viisage's products are currently operating at over 800
locations. Applications can include systems and cards for national ID's,
driver's licenses, law enforcement, voter registration, social services,
access control and information, healthcare, financial services and retail.
In addition, Viisage is commercializing patented facial recognition
technology for the real-time identification and verification of
individuals.
The Company began operations in 1993 as a division of Lau, a provider of
systems integration services and products for sophisticated electronic
systems. In November 1996, Lau transferred substantially all of the assets,
liabilities and operations of the division to the Company and the Company
completed its initial public offering. The Company is currently a 64% owned
subsidiary of Lau.
During 1997, the Company's revenue growth slowed significantly due
primarily to procurement delays in its principal markets. The Company
attributes these delays to an increase in political considerations
affecting these procurement decisions, such as state-wide elections, and
increasing legislative interest in biometric solutions and inter-agency
sharing of resources and information. The Company believes that election
schedules could cause its public sector business to be more cyclical and
legislative involvement could continue to lengthen procurement cycles until
an appropriate model for inter-agency cooperation evolves. However, the
Company believes that these developments should ultimately have a positive
impact on growth because contracts involving multiple agencies could be
larger and are more likely to incorporate biometrics like the Company's
facial recognition technology. The Company believes that the acceptance of
digital identification technology in recent years, its commitment to
providing customized solutions for its customers needs, its expertise in
facial imaging and biometric solutions and its proprietary software and
hardware products will continue to contribute to its growth.
The Company provides systems and services principally under contracts
that have five-year terms and provide for several annual renewals after the
initial contract term. Contracts generally provide for a fixed price for
the system and/or for each card produced. Contract prices vary depending
on, among other things, design and integration complexities, the nature
14
<PAGE>
and number of workstations and sites, the projected number of cards to be
produced, the size of the database, the level of post-installation support
and the competitive environment. Substantially all of the Company's
revenues are currently derived from public sector customers and contractors
to such customers. The Company believes for the foreseeable future that it
will continue to derive a significant portion of its revenues from a
limited number of large contracts. For the years ended December 31, 1997,
1996 and 1995, one customer, two customers and three customers,
respectively, each accounted for more than 10% of the Company's revenues
and an aggregate of 46%, 50% and 85% of revenues for each of the years,
respectively.
The Company's results of operations are significantly affected by,
among other things, the timing of award and performance on contracts. As a
result, the Company's revenues and income may fluctuate from quarter to
quarter, and comparisons over longer periods of time may be more
meaningful. The Company's results of operations are not seasonal since
contracts are awarded and performed throughout the year. However, as
discussed more fully above, the Company believes its public sector business
is subject to cyclical procurement delays that may be related to state-wide
election cycles.
Results of Operations
The following table sets forth certain financial information as a
percentage of revenues for the periods indicated.
<TABLE>
<CAPTION>
Years Ended December 31,
-----------------------------------------------
1997 1996 1995
---- ---- ----
<S> <C> <C> <C>
Revenues...................................... 100% 100% 100%
Project costs................................. 89 78 92
------------- ------------- --------------
Project margin................................ 11 22 8
Operating expenses:
Sales and marketing........................ 17 7 9
Research and development................... 1 1 10
General and administrative................. 7 8 11
------------- ------------- --------------
Total operating expenses............... 25 16 30
------------- ------------- --------------
Operating income (loss)....................... (14) 6 (22)
Interest expense, net......................... 1 3 4
------------- ------------- --------------
Income (loss) before income taxes............. (15) 3 (26)
Income taxes.................................. - 1 -
------------- ------------- --------------
Net income (loss)............................. (15)% 2% (26)%
============= ============= ==============
</TABLE>
Year ended December 31, 1997 and 1996
Non-recurring Charge. During the fourth quarter of 1997, the Company
recorded non-recurring charges of approximately $7.6 million related to
investments in technology, services and markets that are expected to
benefit current and future customers and result in future revenues. These
investments relate principally to upgrades and enhancements to older
systems, enhancements to central production and data management
capabilities and
15
<PAGE>
enhancements to certain systems to facilitate the future use of facial
recognition technologies. These investments demonstrate the Company's
commitment to its customers and to being a leading provider of biometric
identification solutions. Approximately $5.3 million of such charges are
included in project costs and $2.3 million are included in sales and
marketing expenses in the statement of operations.
Revenues. Revenues are derived principally from systems implementation,
card production and related services under multi-year contracts. Revenues
increased 18% to $29.4 million in 1997 from $25.0 million in 1996. This
increase was due to an increase in the number of contracts being performed
during 1997.
Project Costs and Margin. Project costs consist primarily of hardware,
consumables (printer ribbons, cards, holographic overlays, etc.), system
design, software development and implementation labor, maintenance and
overhead. As a percentage of revenues, project costs, excluding
non-recurring charges, decreased to 71% for 1997 from 78% for 1996. This
decrease reflects cost savings on design, development and implementation
activities related to new contracts. Including non-recurring charges,
project costs increased to 89% for 1997. Project margin, excluding
non-recurring charges, increased 56% to $8.5 million (29% of revenues) from
$5.5 million (22% of revenues) for 1996, reflecting the impact of newer
contracts on the overall revenue mix for 1997. Including non-recurring
charges, project margin decreased 40% to $3.3 million (11% of revenues).
The Company expects the impact of older contracts on the overall revenue
mix during 1998 to result in project margins in the range of 26% to 27%
Sales and Marketing. Sales and marketing expenses consist primarily of
compensation and professional service fees for marketing, bid and proposal
and customer support activities. Sales and marketing expenses, excluding
non-recurring charges, increased 43% to $2.6 million from $1.9 million in
1996. This increase principally reflects the addition of marketing
personnel during the second half of 1996 and the first half of 1997.
Including non-recurring charges, sales and marketing expenses increased
166% to $4.9 million in 1997. As a percentage of revenues, sales and
marketing expenses, excluding non-recurring charges, increased to 9% from
7% for 1996 due to such expenses increasing at a greater rate than revenues
during 1997. Including non-recurring charges, sales and marketing expenses
increased to 17% for 1997.
Research and Development. Research and development expenses consist
principally of compensation, outside services and materials utilized for
product and software development activities that are not related to
specific projects. Research and development expenses decreased 35% to
$152,000 in 1997 from $235,000 in 1996, and remained constant as a
percentage of revenues at approximately 1% each year. Expenditures for 1997
and 1996 relate primarily to the Company's facial recognition products.
Such amounts do not include amounts for specific projects that are
allocated to project costs and do not reflect the benefits to the Company
under license arrangements from the research and development efforts of Lau
Technologies and MIT for projects that are not directly related to the
Company.
16
<PAGE>
General and Administrative. General and Administrative expenses consist
principally of compensation for executive management, finance and
administrative personnel and outside professional fees. General and
administrative expenses increased 12% to $2.1 million in 1997 from $1.9
million in 1996. The increase in expenses was due primarily to public
company expenses for a full year in 1997 and additional personnel added in
1997. As a percentage of revenues, general and administrative expenses
decreased to 7% in 1997 from 8% in 1996 due to revenues increasing at a
greater rate than such expenses in 1997.
Interest Expense. The decrease in net interest expense to $441,000 in
1997 from $714,000 in 1996 principally reflects the interest earned on cash
equivalents during 1997 as well as the reduced level of borrowings during
the first half of 1997 compared to the first half of 1996.
Income Taxes. Due to the loss for 1997, no provision for income taxes
was recorded. The Company did not record any tax benefit for the loss due
to the uncertainty of when such benefit will be realized. Income tax
expense for 1996 related principally to corporate taxes for the period
following the transfer discussed above and a deferred tax charge of
$110,000 relating to the cumulative differences between the financial
reporting and income tax bases of certain assets and liabilities as of the
transfer date.
Year ended December 31, 1996 and 1995
Revenues. Revenues increased 123% to $25.0 million in 1996 from
$11.2 million in 1995. This increase was due to an increase in the number
of contracts being performed during 1996.
Project Costs and Margin. As a percentage of revenues, project costs
decreased to 78% for 1996 from 92% for 1995. This decrease reflects cost
savings on design, development and implementation activities resulting from
the Company's increased experience with and resources for digital
identification solutions. Project margin increased 538% to $5.5 million
(22% of revenues) for 1996 from $860,000 (8% of revenues) for 1995,
reflecting the increase in revenues and cost savings discussed above.
Sales and Marketing. Sales and marketing expenses increased 85% to $1.9
million in 1996 from $1.0 million in 1995. This increase principally
reflects an increase in proposal activity and the addition of marketing
personnel during 1996. As a percentage of revenues, sales and marketing
expenses decreased to 7% for 1996 from 9% for 1995 due to revenues
increasing at a greater rate than such expenses during 1996.
Research and Development. Research and development expenses decreased
78% to $235,000 in 1996 from $1.1 million in 1995, and decreased as a
percentage of revenues to 1% for 1996 from 10% for 1995. These decreases
reflect the completion in 1995 of proprietary software to support all
industry standard computing environments and proprietary hardware products
for the Company's card-based systems and the increase in revenues in 1996.
Expenditures for 1996 relate primarily to the Company's facial recognition
products.
17
<PAGE>
General and Administrative. General and administrative expenses
increased 56% to $1.9 million in 1996 from $1.2 million in 1995. The
increase in expenses was due primarily to the addition of management
personnel during the fourth quarter of 1995 and increased management
activities related to the growth in the Company's business. As a percentage
of revenues, general and administrative expenses decreased to 8% for 1996
from 11% for 1995 due to revenues increasing at a greater rate than such
expenses in 1996.
Interest Expense. The increase in net interest expense to $714,000 in
1996 from $515,000 in 1995 principally reflects the increase in the level
of borrowings during 1996. This increase was partially offset by interest
earned on the net proceeds from the Company's initial public offering.
Income Taxes. The Company's operations prior to the transfer discussed
above were included in the income tax returns of Lau Technologies, an S
corporation. Income tax expense for 1996 relates principally to corporate
taxes for the period following the transfer and a deferred tax charge of
$110,000 relating to the cumulative differences between the financial
reporting and income tax bases of certain assets and liabilities as of the
transfer date.
Liquidity and Capital Resources
At December 31, 1997, working capital was $15.3 million compared to
$20.7 million at December 31, 1996. The decrease in working capital is due
primarily to the non-recurring charges discussed above.
For the year ended December 31, 1997, operations and investing
activities utilized cash of approximately $8.1 million and $12.0 million,
respectively, principally to fund increases in project assets and the non-
recurring charges discussed above. Financing was provided by the initial
public offering in 1996, long-term borrowings and the project lease
financing arrangement referred to below.
The Company has a revolving credit agreement with a commercial bank
that provides for unsecured borrowings of up to $10 million through June
1999 at the prime rate or other LIBOR-based options. There were no
borrowings outstanding under the agreement at December 31, 1997. As
discussed in note 6 of Notes to Financial Statements, the Company received
a waiver for certain debt covenant violations as of December 31, 1997
caused by the non-recurring charges recorded in the fourth quarter. The
Company believes that it will meet its debt covenants in 1998, however,
this expectation is dependent on achieving new business forecasts. If the
Company does not meet such covenants, the bank could require immediate
repayment of amounts outstanding.
The Company also has a system project lease financing arrangement with
a commercial leasing organization providing for project financing of up to
$25.0 million. Pursuant to this arrangement, the lessor purchases certain
of the Company's digital identification systems and leases them back to
Viisage for deployment with identified and contracted customers approved by
the lessor. The lessor retains title to systems and has an assignment of
Viisage's rights under the related customer contracts, including rights to
use the software and technology underlying the related systems. Under this
arrangement, the lessor bears the credit risk associated with payments by
Viisage's customers, but Viisage bears performance
18
<PAGE>
and appropriation risk and is generally required to repurchase a system in
the event of a termination by a customer for any reason except credit
default. These project lease arrangements are accounted for as capital
leases. At December 31, 1997, the Company had approximately $13.8 million
available under the lease financing arrangement.
The Company has historically not made substantial capital expenditures
for facilities, office and computer equipment and has satisfied its needs
in these areas principally through leasing.
The Company believes that cash flow from operations, available
borrowings and project leasing will be sufficient to meet the Company's
working capital and capital expenditure needs for the foreseeable future.
There can be no assurance, however, that additional financing, if needed,
will be available on favorable terms or at all. If the Company is unable to
obtain additional capital, if needed, on acceptable terms the Company may
be unable to take full advantage of future opportunities or respond to
competitive pressures, which could adversely affect the Company's business,
financial condition and results of operations.
Inflation
Although certain of the Company's expenses increase with general
inflation in the economy, inflation has not had a material impact on the
Company's financial results to date.
Accounting Pronouncements
In March 1997, the Financial Accounting Standards Board (FASB)
issued SFAS No. 128, Earnings per Share, which established standards for
computing and presenting earnings per share for entities with publicly held
common stock or potential common stock. SFAS No. 128 requires a basic
earnings per share calculation that is based only on weighted average
common shares outstanding and a diluted earnings per share calculation that
includes the dilutive impact of potential common stock in a manner similar
to the primary earnings per share calculation used before SFAS No. 128
became effective. In February 1998, the Securities and Exchange Commission
released Staff Accounting Bulletin (SAB) No. 98 that changed the
calculation of earnings per share for U.S. public companies. As required,
the Company has adopted SFAS No. 128 and SAB No. 98 in 1997 and restated
per share calculations for all prior periods to conform to the new
requirements.
In February 1997, the FASB issued SFAS No. 129, Disclosure of
Information about Capital Structure, which establishes standards for
disclosing information about an entity's capital structure. In June 1997,
the FASB issued SFAS No. 130, Reporting Comprehensive Income, which
establishes standards for reporting and disclosure of comprehensive income
and its components (revenues, expenses, gains and losses) in a full set of
general-purpose financial statements. In June 1997, the FASB issued SFAS
No. 131, Disclosures About Segments of an Enterprise and Related
Information, which establishes standards for reporting and disclosure of
information about operating segments as well as disclosures about products
and services, geographic areas and major customers. These statements are
effective for fiscal years beginning after December 15, 1997 and require
certain additional disclosures. The
19
<PAGE>
Company anticipates that adoption of these statements will not have a
significant impact on the Company's current disclosures.
Certain Factors That May Affect Future Results
The Company operates in an environment that involves a number of risks,
some of which are beyond the Company's control. Forward-looking statements
in this document and those made from time to time by the Company through
its senior management are made pursuant to the safe harbor provisions of
the Private Securities Litigation Reform Act of 1995. Forward-looking
statements concerning future plans or results are necessarily only
estimates and actual results could differ materially from expectations.
Certain factors that could cause or contribute to such differences include,
among other things, potential fluctuations in quarterly results, the size
and timing of award and performance on contracts, dependence on large
contracts and a limited number of customers, lengthy sales and
implementation cycles, changes in management estimates incident to
accounting for contracts, availability and cost of key components, market
acceptance of new or enhanced products and services, proprietary technology
and changing technology, competitive conditions, system performance,
management of growth, dependence on key personnel and general economic and
political conditions and other factors affecting spending by customers.
Item 8. Financial Statements and Supplementary Data
-------------------------------------------
Information required by this item is included on pages F-1 through F-21 of
this Form 10K.
Item 9. Changes in and Disagreements with Accountants on Accounting and
---------------------------------------------------------------
Financial Disclosure
- --------------------
Not applicable.
20
<PAGE>
PART III
Item 10. Directors and Executive Officers of the Registrant
--------------------------------------------------
The information concerning directors required under this item is
incorporated herein by reference from the material contained under the
caption "Election of Directors" in the registrant's definitive proxy
statement to be filed with the Securities and Exchange Commission pursuant
to Regulation 14A, not later than 120 days after the close of the fiscal
year. The information concerning delinquent filers pursuant to Item 405 of
Regulation S-K is incorporated herein by reference from the material
contained under the heading "Compliance with Section 16(a)" in the
registrant's definitive proxy statement to be filed with the Securities and
Exchange Commission pursuant to Regulation 14A, not later than 120 days
after the close of the fiscal year.
Item 11. Executive Compensation
----------------------
The information required under this item is incorporated herein by
reference from the material contained under the caption "Executive
Compensation" in the registrant's definitive proxy statement to be filed
with the Securities and Exchange Commission pursuant to Regulation 14A, not
later than 120 days after the close of the fiscal year.
Item 12. Security Ownership of Certain Beneficial Owners and Management
--------------------------------------------------------------
The information required under this item is incorporated herein by
reference from the material contained under the caption "Security
Ownership" in the registrant's definitive proxy statement to be filed with
the Securities and Exchange Commission pursuant to Regulation 14A, not
later than 120 days after the close of the fiscal year.
Item 13. Certain Relationships and Related Transactions
----------------------------------------------
The information required under this item is incorporated herein by
reference from the material contained under the caption "Certain
Relationships and Related Transactions" in the registrant's definitive
proxy statement to be filed with the Securities and Exchange Commission
pursuant to Regulation 14A, not later than 120 days after the close of the
fiscal year.
PART IV
21
<PAGE>
Item 14. Exhibits, Financial Statement Schedules, and Reports on Form 8-K
----------------------------------------------------------------
(a), (d) Financial Statements and Schedules
----------------------------------
For a list of financial statements included herein see Index on
page F-1.
All schedules are omitted because they are not applicable or not
required, or because the required information is shown either in the
financial statements or in the notes thereto.
(b) Reports on Form 8-K
-------------------
During the quarter ended December 31, 1997, the Company filed a
Form 8-K on October 22, 1997 to report the system sale, license and
subcontract agreement with Unisys Corporation.
(c) Exhibits
--------
See Exhibit Index on pages 24 and 25.
22
<PAGE>
SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities
Exchange Act of 1934, the registrant has duly caused this report to be signed on
its behalf by the undersigned, thereunto duly authorized on this 30th day of
March, 1998.
Viisage Technology, Inc.
By: /s/Robert C. Hughes
-------------------------------------
Robert C. Hughes
President and Chief Executive Officer
Pursuant to the requirements of the Securities Exchange Act of 1934, this
report has been signed by the following persons on behalf of the registrant and
in the capacities indicated on the 30th day of March, 1998:
Signature Title
--------- -----
*
By: Chairman of the Board
of Directors
---------------------------------
Denis K. Berube
*
By: President and Chief
Executive Officer
(Principal Executive
Officer)
---------------------------------
Robert C. Hughes
*
By: Vice President, Chief
Financial Officer and
Treasurer (Principal
Financial and Accounting
Officer)
---------------------------------
William A. Marshall
*
By: Secretary and Director
---------------------------------
Charles J. Johnson
*
By: Director
---------------------------------
Harriet Mouchly-Weiss
*
By: Director
---------------------------------
Peter Nessen
*
By: Director
---------------------------------
Thomas J. Reilly
*
*By: /s/ Robert C. Hughes
---------------------------------
Robert C. Hughes
Attorney-in-fact
23
<PAGE>
EXHIBIT INDEX
Exhibit
No. Description
- ------- -----------
2.1* Amended and Restated Asset Transfer Agreement, dated as of August 20,
1996, between the Registrant and Lau Technologies.
3.1* Restated Certificate of Incorporation of the Registrant.
3.2* By-Laws of the Registrant.
4.1* Specimen certificates for shares of the Registrant's Common Stock.
10.1* Amended and Restated License Agreement, dated as of August 20, 1996,
between the Registrant and Lau Technologies.
10.2* Form of Administration and Services Agreement between the Registrant
and Lau Technologies.
10.3* Form of Use and Occupancy Agreement between the Registrant and Lau
Technologies.
10.4* License Agreement, dated as of August 20, 1996, between the Registrant
and Facia Reco Associates, Limited Partnership.
10.5* Employment Agreement, dated as of February 1, 1996, between the
Registrant and Robert C. Hughes.
10.6* Employment Agreement, dated as of February 1, 1996, between the
Registrant and William A. Marshall.
10.7* Employment Agreement, dated as of July 1, 1996, between the Registrant
and Yona Wieder.
10.8 1996 Management Stock Option Plan, as amended (filed as appendix to
October 10, 1997 Schedule 14C Information Statement).
10.9 1996 Director Stock Option Plan, as amended (filed as appendix to 1997
proxy statement).
10.10* Form of Option Agreement for the 1996 Management Stock Option Plan.
10.11* Form of Option Agreement for the 1996 Director Stock Option Plan.
10.12** Amended and Restated Credit Agreement between the Registrant and State
Street Bank and TrustCompany, dated October 31, 1997.
10.13* Subcontract between the Registrant and Information Spectrum, Inc.
(relating to the U.S. Immigration & Naturalization Service), dated as
of October 19, 1995.
10.14* Contract between the Registrant and the North Carolina Department of
Transportation, dated as of April 26, 1996.
10.15*** Purchase Agreement (Project Finance Facility) between the Registrant
and Sanwa Business Credit Corporation, dated as of September 12, 1996,
as amended.
10.16* Contract between the Registrant and Transactive, Inc. (relating to
the New York Department of Social Services), dated as of December 8,
1994, as amended.
24
<PAGE>
EXHIBIT INDEX
Exhibit
No. Description
- ------- -----------
10.17****Contract between the Registrant and the Illinois Secretary of State,
dated June 2, 1997, as amended.
10.18 1997 Employee Stock Purchase Plan, filed as appendix to October 10,
1997 Schedule 14C Information Statement.
23.1 Consent of Arthur Andersen LLP.
24.1 Power of Attorney.
27.1 Financial Data Schedule.
* Filed as an exhibit to the registrant's Form S-1 Registration Statement
dated November 8, 1996 (File No. 333-10649)
** Filed as an exhibit to the registrant's Quarterly Report on Form 10-Q
for the quarter ended September 29, 1996 (File No. 000-21559)
*** Original agreement filed as an exhibit to the Registrant's Form S-1
Registration Statement dated November 8, 1996 (File No. 333-10649).
Amendment filed as an exhibit to the Registrant's Report on Form 10-K
for the year ended December 31, 1997.
**** Amendment filed as an exhibit to the Registrant's Report on Form 10-K
for the year ended December 31, 1997.
25
<PAGE>
VIISAGE TECHNOLOGY, INC.
INDEX
Page
----
Report of Independent Public Accountants F-2
Balance Sheets as of December 31, 1997 and 1996 F-3
Statements of Operations for the years ended December 31, 1997,
1996 and 1995 F-4
Statements of Changes in Shareholders' Equity/Net Assets for the
years ended December 31, 1997, 1996 and 1995 F-5
Statements of Cash Flows for years ended December 31, 1997, 1996
and 1995 F-6
Notes to Financial Statements F-7
F-1
<PAGE>
REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS
To Viisage Technology, Inc.:
We have audited the accompanying balance sheets of Viisage Technology, Inc. as
of December 31, 1997 and 1996, and the related statements of operations, changes
in shareholders' equity/net assets and cash flows for each of the years in the
three year period ended December 31, 1997. These financial statements are the
responsibility of the Company's management. Our responsibility is to express an
opinion on these financial statements based on our audits.
We conducted our audits in accordance with generally accepted auditing
standards. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement. An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements. An audit also includes
assessing the accounting principles used and significant estimates made by
management, as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.
In our opinion, the financial statements referred to above present fairly, in
all material respects, the financial position of Viisage Technology, Inc. as of
December 31, 1997 and 1996, and the results of its operations and its cash flows
for each of the years in the three year period ended December 31, 1997, in
conformity with generally accepted accounting principles.
ARTHUR ANDERSEN LLP
Boston, Massachusetts
February 15, 1998
F-2
<PAGE>
VIISAGE TECHNOLOGY, INC.
BALANCE SHEETS
(in thousands, except share amounts)
<TABLE>
<CAPTION>
December 31,
---------------------------------
1997 1996
-------------- --------------
<S> <C> <C>
ASSETS
Current Assets:
Cash and cash equivalents (note 2) $ 1,611 $ 11,073
Accounts receivable 3,171 1,499
Costs and estimated earnings in excess of billings (note 2) 25,483 16,445
Other current assets (note 3) 423 338
-------------- --------------
Total current assets 30,688 29,355
Property and equipment, net (note 4) 16,046 5,857
Other assets (note 3) 729 907
-------------- --------------
$ 47,463 $ 36,119
============== ==============
LIABILITIES AND SHAREHOLDERS' EQUITY
Current Liabilities:
Accounts payable and accrued expenses (note 5) $ 12,253 $ 7,288
Accrued and deferred income taxes (notes 2 and 9) 16 190
Current portion of long-term debt (note 6) 549 -
Obligations under capital leases (notes 6 and 7) 2,609 1,201
-------------- --------------
Total current liabilities 15,427 8,679
Long-term debt (note 6) 3,505 -
Obligations under capital leases (notes 6 and 7) 9,795 4,420
-------------- --------------
28,727 13,099
-------------- --------------
Commitments and contingencies (note 7)
Shareholders' Equity (notes 1 and 10):
Preferred stock, $.001 par value;
2,000,000 shares authorized; none issued - -
Common stock, $.001 par value;
20,000,000 shares authorized; issued and outstanding
8,066,000 in 1997 and 8,055,000 in 1996 8 8
Additional paid-in capital 23,072 22,994
Retained earnings (deficit) (4,344) 18
-------------- --------------
Total shareholders' equity 18,736 23,020
-------------- --------------
$ 47,463 $ 36,119
============== ==============
</TABLE>
The accompanying notes are an integral part of these financial statements.
F-3
<PAGE>
VIISAGE TECHNOLOGY, INC.
STATEMENTS OF OPERATIONS
(in thousands, except per share amounts)
<TABLE>
<CAPTION>
Year Ended December 31,
-----------------------------------------------------
1997 1996 1995
-------------- -------------- ---------------
<S> <C> <C> <C>
Revenues $ 29,388 $ 24,971 $ 11,221
Project costs (note 2) 26,122 19,484 10,361
-------------- -------------- ---------------
Project Margin 3,266 5,487 860
-------------- -------------- ---------------
Operating expenses:
Sales and marketing (note 2) 4,930 1,852 999
Research and development 152 235 1,089
General and administrative 2,105 1,880 1,204
-------------- -------------- ---------------
Total operating expenses 7,187 3,967 3,292
-------------- -------------- ---------------
Operating income (loss) (3,921) 1,520 (2,432)
Interest expense, net 441 714 515
-------------- -------------- ---------------
Income (loss) before income taxes (4,362) 806 (2,947)
Income taxes (notes 2 and 9) - 205 -
============== ============== ===============
Net income (loss) $ (4,362) $ 601 $ (2,947)
============== ============== ===============
Basic net income (loss) per share (note 2) $ (0.54) $ 0.10 $ (0.52)
============== ============== ===============
Weighted average common shares 8,060 6,022 5,680
============== ============== ===============
Diluted net income (loss) per share (notes 2 and 10) $ (0.54) $ 0.09 $ (0.52)
============== ============== ===============
Weighted average common shares 8,060 6,537 5,680
============== ============== ===============
</TABLE>
The accompanying notes are an integral part of these financial statements.
F-4
<PAGE>
VIISAGE TECHNOLOGY, INC.
STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY/NET ASSETS
(in thousands)
<TABLE>
<CAPTION>
Additional Retained
Preferred Common Paid-in Earnings
Stock Stock Capital (Deficit) Net Assets Total
--------- ---------- ------------- ------------ ------------ -------------
<S> <C> <C> <C> <C> <C> <C>
Balance, December 31, 1994 $ - $ - $ - $ - $ 1,554 $ 1,554
Net loss - - - - (2,947) (2,947)
Net transactions with parent - - - - 2,716 2,716
--------- ---------- ------------- ------------ ------------ -------------
Balance, December 31, 1995 - - - - 1,323 1,323
Net income - - - - 583 583
Stock compensation expense - - - - 166 166
Net transactions with parent - - - - (1,372) (1,372)
--------- ---------- ------------- ------------ ------------ -------------
Balance, November 6, 1996 - - - - 700 700
Issuance of common stock in
exchange for net assets (note 1) - 6 694 - (700) -
Issuance of common stock in
initial public offering (notes 1
and 10) - 2 22,228 - - 22,230
Net income - - - 18 - 18
Stock compensation expense - - 72 - - 72
--------- ---------- ------------- ------------ ------------ -------------
Balance, December 31, 1996 - 8 22,994 18 - 23,020
Exercise of stock options (note 10) - - 78 - - 78
Net loss - - - (4,362) - (4,362)
========= ========== ============= ============ ============ =============
Balance, December 31, 1997 $ - $ 8 $ 23,072 $ (4,344) $ - $ 18,736
========= ========== ============= ============ ============ =============
</TABLE>
The accompanying notes are an integral part of these financial statements.
F-5
<PAGE>
VIISAGE TECHNOLOGY, INC.
STATEMENTS OF CASH FLOWS
(in thousands)
<TABLE>
<CAPTION>
Year Ended December 31,
-----------------------------------------------------
1997 1996 1995
--------------- -------------- --------------
<S> <C> <C> <C>
Cash Flows from Operating Activities:
Net income (loss) $ (4,362) $ 601 $ (2,947)
Adjustments to reconcile net income (loss) to net cash
(used) provided by operating activities:
Depreciation and amortization 1,964 612 88
Stock compensation expense - 238 -
Changes in operating assets and liabilities:
Accounts receivable (1,672) (1,121) (378)
Costs and estimated earnings in excess of billings (9,038) (7,767) (4,679)
Other current assets (85) (338) -
Accounts payable and accrued expenses 5,259 6,135 (25)
Accrued and deferred taxes (174) 190 -
--------------- -------------- --------------
Net cash used for operating activities (8,108) (1,450) (7,941)
--------------- -------------- --------------
Cash Flows from Investing Activities:
Purchase of contract equipment converted to capital leases (7,800) (3,965) (2,216)
Purchase of system assets (3,900) - -
Additions to property and equipment (453) (275) (101)
Decrease (increase) in other assets 178 (907) -
--------------- -------------- --------------
Net cash used for investing activities (11,975) (5,147) (2,317)
--------------- -------------- --------------
Cash Flows from Financing Activities:
Net revolving credit (repayments) borrowings - (6,656) 6,610
Proceeds from long-term borrowings 4,100 - 1,862
Proceeds from sale/leaseback of equipment 7,800 3,965 2,216
Principal payments on long-term borrowings (46) - (3,083)
Principal payments on obligations under capital leases (1,311) (497) (63)
Net proceeds from issuance of common stock 78 22,230 -
Net transactions with parent - (1,372) 2,716
--------------- -------------- --------------
Net cash provided by financing activities 10,621 17,670 10,258
--------------- -------------- --------------
(Decrease) increase in cash and cash equivalents (9,462) 11,073 -
Cash and cash equivalents, beginning of year 11,073 - -
--------------- -------------- --------------
Cash and cash equivalents,end of year $ 1,611 $ 11,073 $ -
=============== ============== ==============
Supplemental Cash Flow Information:
Cash paid during the year for interest $ 832 $ 781 $ 465
=============== ============== ==============
Cash paid during the year for income taxes $ 122 $ - $ -
=============== ============== ==============
</TABLE>
The accompanying notes are an integral part of these financial statements.
F-6
<PAGE>
VIISAGE TECHNOLOGY, INC.
NOTES TO FINANCIAL STATEMENTS
(1) Business and Basis of Presentation
Viisage Technology, Inc. (Viisage or the Company) develops and implements
turnkey digital identification systems and solutions intended to improve
personal convenience and security, deter fraud and reduce customers'
identification program costs. The Company combines its systems
integration and software design capabilities with its proprietary
software and hardware products to create complete customized solutions.
Applications can include systems and cards for national ID's, driver's
licenses, law enforcement, voter registration, social services, access
control and information, healthcare, financial services and retail. In
addition, Viisage is commercializing patented facial recognition
technology for the real-time identification and verification of
individuals.
Viisage was incorporated in Delaware on May 23, 1996 as part of a planned
reorganization of Lau Acquisition Corp. (Lau Technologies or Lau). On
November 6, 1996, Lau Technologies completed the transfer of
substantially all of the assets, liabilities and operations of its
Viisage Technology Division to the Company in exchange for 5,680,000
shares of the Company's common stock (the Transfer) and, as discussed
more fully in note 10, the Company completed its initial public offering
in November 1996. The Company is currently an approximately 64% owned
subsidiary of Lau Technologies. These transactions were between entities
under common control and were accounted for using historical amounts in a
manner similar to a pooling of interests. The financial statements for
all periods presented prior to the Transfer reflect the financial
position, results of operations and cash flows of the Viisage Technology
Division business that comprise the Company. All changes in the Company's
equity prior to the Transfer are reflected in net assets, which represent
the net investment of Lau Technologies in the Company.
The statements of operations for 1996 and 1995 reflect allocations for
the costs of shared facilities and certain administrative services. Such
costs and expenses were allocated to the Company based on actual usage or
other methods that approximate actual usage. Management believes that the
allocation methods were reasonable and that allocated costs and expenses
approximate what such amounts would have been if the Company had operated
on a stand-alone basis. As discussed more fully in note 3, the Company
has agreements with Lau Technologies covering certain facilities,
equipment and administrative services after the Transfer. Although the
Company has not filed separate income tax returns for periods prior to
the Transfer, income taxes presented in the financial statements for
periods prior to the Transfer are computed on a separate return basis
taking into consideration the tax-sharing arrangement with Lau
Technologies described in note 2.
The financial information included herein may not necessarily reflect the
financial position, results of operations and cash flows of the Company
in the future or what the financial position, results of operations and
cash flows would have been had it been a separate, stand-alone company
for the periods prior to the Transfer.
F-7
<PAGE>
VIISAGE TECHNOLOGY, INC.
NOTES TO FINANCIAL STATEMENTS (CONTINUED)
(2) Summary of Significant Accounting Policies
Use of Estimates
The preparation of financial statements in conformity with generally
accepted accounting principles requires management to make estimates and
assumptions that affect the reported amounts of assets and liabilities
and disclosure of contingent assets and liabilities at the date of the
financial statements and the reported amounts of revenues and expenses
during the reporting period. Actual results could differ from those
estimates.
Contract Revenue and Cost Recognition
The Company provides services principally under contracts that provide
for a fixed price for the system and/or for each card produced. Revenue
is recognized using the percentage of completion method based on labor
costs incurred and/or cards produced. Contract losses, if any, are
recognized in the period in which they become determinable. Costs and
estimated earnings in excess of billings are recorded as a current asset.
Billings in excess of costs and estimated earnings and accrued contract
costs are recorded as current liabilities. Generally, contracts provide
for billing when contract milestones are met and/or cards are produced.
Retainages and amounts subject to future negotiation are not material.
Costs and estimated earnings in excess of billings include approximately
$14 million expected to be billed and collected after December 31, 1998.
During the fourth quarter of 1997, the Company recorded non-recurring
charges of approximately $7.6 million related to investments in
technology, services and markets that are expected to benefit current and
future customers and result in future revenues. These investments relate
principally to upgrades and enhancements to older systems, enhancements
to central production and data management capabilities and enhancements
to certain systems to facilitate the future use of facial recognition
technologies. Approximately $5.3 million of such charges are included in
project costs and $2.3 million are included in sales and marketing
expenses in the statement of operations.
Fair Value of Financial Instruments
The carrying amounts of the Company's financial instruments, including
cash and cash equivalents, accounts receivable and payable and short- and
long-term borrowings, approximate fair values.
Cash and Cash Equivalents
The Company considers all highly liquid investments with original
maturities of three months or less to be cash equivalents. At December
31, 1997, cash equivalents consisted of short-term repurchase agreements
of $1,229,000 with a commercial bank. The repurchase agreements are
collateralized by investments principally consisting of Eurodollar
securities in the amount of at least 100% of such obligation. These
investments are carried at cost, which approximates market value.
F-8
<PAGE>
VIISAGE TECHNOLOGY, INC.
NOTES TO FINANCIAL STATEMENTS (CONTINUED)
(2) Summary of Significant Accounting Policies (Continued)
Accounts Receivable
Accounts receivable are due principally from government agencies and
contractors to government agencies. Management periodically reviews
accounts receivable for possible uncollectible amounts. In the event
management determines a specific need for an allowance, a provision for
doubtful accounts is provided. Based on management's review, no allowance
for doubtful accounts has been recorded for the periods presented.
For 1997, 1996 and 1995, one customer, two customers and three customers,
respectively, each accounted for more than 10% of revenues individually,
and approximately 46%, 50% and 85% in the aggregate of the Company's
revenues, respectively.
At December 31, 1997, 60% of accounts receivable and costs and estimated
earnings in excess of billings related to two customers.
Property and Equipment
Property and equipment are recorded at cost or the lesser of fair value
or the present value of minimum lease payments for items acquired under
capital leases. Depreciation and amortization are calculated using the
straight-line or usage-based methods over the estimated useful lives of
the related assets that approximate five to seven years or the lease
term, whichever is shorter.
Research and Development
Research and development costs are charged to expense as incurred.
Software Development
The Company reviews software development costs incurred in accordance
with the provisions of Statement of Financial Accounting Standards (SFAS)
No. 86, Accounting for the Costs of Computer Software to be Sold, Leased
or Otherwise Marketed, which requires that certain costs incurred in the
development of computer software to be sold or leased be capitalized once
technological feasibility is reached. The Company has not capitalized any
software development costs because development costs incurred subsequent
to the establishment of technological feasibility have not been material.
Costs related to software developed for internal use are expensed as
incurred, except for externally purchased software which is capitalized
and depreciated over its estimated useful life not to exceed five years.
F-9
<PAGE>
VIISAGE TECHNOLOGY, INC.
NOTES TO FINANCIAL STATEMENTS (CONTINUED)
(2) Summary of Significant Accounting Policies (Continued)
Income Taxes
The Company's operations prior to the Transfer discussed in note 1 were
included in the income tax returns of Lau Technologies, an S corporation.
Income tax allocations for such periods have been calculated as if the
Company were filing separate income tax returns taking into consideration
that operating losses and tax credits have been utilized by the
shareholders of Lau Technologies. Subsequent to the Transfer, the Company
files separate tax returns. Any tax liability or refund that may arise
for periods when the Company was a division of Lau Technologies is
covered by a tax indemnification arrangement contained in the Asset
Transfer Agreement executed in connection with the Transfer. The
indemnification provides for Lau Technologies to pay or receive
reimbursement from the Company for any tax adjustment relating to the
Viisage Technology Division for all periods prior to the effective date
of the Transfer if such adjustments will result in tax expense or tax
benefit, as the case may be, to the Company.
The Company accounts for income taxes under SFAS No. 109, Accounting for
Income Taxes. Deferred tax assets and liabilities are recognized for the
estimated future tax consequences attributable to differences between the
financial statement carrying amounts of existing assets and liabilities
and their respective tax bases. Deferred income tax assets and
liabilities are measured using enacted tax rates in effect for the year
in which those temporary differences are expected to be recovered or
settled. The effect on deferred tax assets and liabilities of a change in
tax rates is recognized in income in the period that includes the
enactment date.
Net Income (Loss) Per Share
In March 1997, the Financial Accounting Standards Board (FASB) issued
SFAS No. 128, Earnings per Share, which established standards for
computing and presenting earnings per share for entities with publicly
held common stock or potential common stock. SFAS No. 128 requires a
basic earnings per share calculation that is based only on weighted
average common shares outstanding and a diluted earnings per share
calculation that includes the dilutive impact of potential common stock.
In February 1998, the Securities and Exchange Commission released Staff
Accounting Bulletin (SAB) No. 98 that changed the calculation of earnings
per share for U.S public companies. As required, the Company adopted the
provisions of SFAS No. 128 and SAB No. 98 in 1997 and restated per share
calculations for all prior periods to conform to the new requirements.
Per share amounts for 1996 and 1995 are presented as if the 5,680,000
shares issued in November 1996 to capitalize the Company had been
outstanding for all periods presented.
For 1997, the diluted per share amounts do not reflect options
outstanding for 1,770,550 shares because their effect is antidilutive.
F-10
<PAGE>
VIISAGE TECHNOLOGY, INC.
NOTES TO FINANCIAL STATEMENTS (CONTINUED)
(2) Summary of Significant Accounting Policies (Continued)
Net Income (Loss) Per Share (Continued)
For 1996, diluted net income per share reflects the 515,000 share
dilutive effect of common stock options outstanding during 1996 using the
treasury stock method. For the periods prior to the IPO, the IPO price of
$10.50 per share was used for the treasury stock calculation.
Stock-Based Compensation
The Company accounts for its stock-based compensation plans under
Accounting Principles Board Opinion No. 25, Accounting for Stock Issued
to Employees. SFAS No. 123, Accounting for Stock-Based Compensation,
establishes a fair value based method of accounting for stock-based
compensation plans. The Company has adopted the disclosure only
alternative under SFAS No. 123, which requires disclosure of the pro
forma effects on earnings and earnings per share as if SFAS No. 123 had
been adopted as well as certain other information. See note 10, for
required disclosures.
Other New Accounting Pronouncements
In February 1997, the FASB issued SFAS No. 129, Disclosure of Information
about Capital Structure, which establishes standards for disclosing
information about an entity's capital structure. In June 1997, the FASB
issued SFAS No. 130, Reporting Comprehensive Income, which establishes
standards for reporting and disclosure of comprehensive income and its
components (revenues, expenses, gains and losses) in a full set of
general-purpose financial statements. In June 1997, the FASB issued SFAS
No. 131, Disclosures About Segments of an Enterprise and Related
Information, which establishes standards for reporting and disclosure of
information about operating segments as well as disclosures about
products and services, geographic areas and major customers. These
statements are effective for fiscal years beginning after December 15,
1997 and require certain additional disclosures. The Company anticipates
that adoption of these statements will not have a significant impact on
the Company's current disclosures.
F-11
<PAGE>
VIISAGE TECHNOLOGY, INC.
NOTES TO FINANCIAL STATEMENTS (CONTINUED)
(3) Other Related Party Transactions
In connection with the Transfer discussed in note 1, the Company and Lau
Technologies entered into an Administration and Services Agreement, a Use
and Occupancy Agreement and a License Agreement.
Under the Administration and Services Agreement, Lau Technologies
provides general accounting, data processing, payroll, certain human
resources, employee benefits administration and certain executive
services to the Company. The agreement requires the Company to pay a
monthly fee based on the estimated actual cost of such services and
permits the Company to terminate selected services upon 30 days written
notice. The annual fee for services is approximately $660,000 and is
revised if the level of services is changed. The Company utilized the
same allocation methods for prior periods. Amounts for 1997 and 1995
reflect the use of additional services. The amounts for such services
were approximately $864,000 in 1997, $660,000 in 1996 and $1.1 million in
1995, respectively.
The Use and Occupancy Agreement requires the Company to pay its
proportionate share of the cost of shared facilities and office services
including rent, insurance, property taxes, utilities and other operating
expenses, based on square footage or equipment utilized. In February
1997, the Company and Lau Technologies moved to larger facilities and
extended the Agreement through February 2002. The annual fee for
facilities and services is approximately $520,000 and is revised for
changes in operating expenses. The amounts for facilities and services
were approximately $512,000 in 1997, $220,000 in 1996 and $140,000 in
1995, respectively. See note 7 for lease information.
Company employees participate in various Lau Technologies employee
benefit plans. The Company pays its proportionate share of the costs of
such plans based on the number of participating employees.
Management believes the methods for allocating expenses and those costs
related to shared facilities and equipment are reasonable and approximate
what these costs would be on a stand-alone basis.
The License Agreement grants the Company an exclusive, worldwide,
royalty-free, paid-up, perpetual, irrevocable license to use proprietary
technology used by the Viisage Technology Division at the time of the
Transfer and improvements thereto. The license excludes the use of such
technology for federal access control as defined in the License
Agreement.
The Company purchases certain system components and technical personnel
from Lau Technologies. The amounts for such components and services were
approximately $1.9 million 1997, $1.7 million in 1996 and $2.8 million in
1995.
F-12
<PAGE>
VIISAGE TECHNOLOGY, INC.
NOTES TO FINANCIAL STATEMENTS (CONTINUED)
(3) Other Related Party Transactions (Continued)
At December 31, 1997 and 1996, the Company had approximately $23,000 and
$180,000 of accounts receivable due from Lau Technologies, respectively,
and approximately $713,000 and $100,000 of accounts payable due to Lau
Technologies, respectively. The Company also has a 9% note receivable
from Lau Technologies due in monthly installments of principal and
interest of approximately $21,000 through February 28, 2002. At December
31, 1997 and 1996, approximately $194,000 and $150,000 of the note was
included in other current assets, respectively, and the remaining balance
of approximately $664,000 and $850,000 was included in other assets,
respectively, in the accompanying balance sheet.
The Company has employment and noncompetition agreements with certain
officers. Such agreements provide for employment and related compensation
for initial terms of five years, renewal options for two years, and
restrict the individuals from competing, as defined, with the Company
during the terms of their respective agreements and for up to two years
thereafter. The agreements also provide for stock options under the
Company's stock option plan and for severance payments upon termination
under circumstances defined in such agreements.
(4) Property and Equipment
Property and equipment are summarized as follows (in thousands):
December 31,
1997 1996
Assets held under capital lease $ 13,981 $ 6,181
System assets 3,900 -
Computer equipment 829 376
----------- -----------
18,710 6,557
Less--Accumulated depreciation 2,664 700
----------- -----------
$ 16,046 $ 5,857
=========== ===========
During 1997 and 1996, the Company sold and leased back under capital
leases approximately $7.8 million and $4.0 million, respectively, of
system equipment used to produce identification cards for certain
contracts.
F-13
<PAGE>
VIISAGE TECHNOLOGY, INC.
NOTES TO FINANCIAL STATEMENTS (CONTINUED)
(4) Property and Equipment (Continued)
In October 1997, Viisage completed a System Sale, License and Subcontract
Agreement (the Agreement) with Unisys Corporation (Unisys). Under the
Agreement, Viisage purchased and licensed certain assets from Unisys and
agreed to perform certain services as Unisys' subcontractor relating to a
digital imaging system for the Florida Department of Highway Safety and
Motor Vehicles. The purchase price was $4 million, consisting of $3.8
million paid in 1997 and two payments of $100,000 each, to be made on
December 16, 1998 and October 1, 2000. In addition, Viisage agreed to
contingent additional payments of up to $754,000 depending largely on
Unisys' support of Viisage's efforts to generate incremental revenues
from Florida state agencies. The purchase, including approximately
$100,000 of transaction costs, was recorded using the purchase method of
accounting and has been allocated to system assets which are being
amortized over the estimated remaining useful life of the system.
(5) Accounts Payable and Accrued Expenses
Accounts payable and accrued expenses consist of the following (in
thousands):
December 31,
1997 1996
Accounts payable $ 4,483 $ 2,072
Accrued contract costs 6,700 4,353
Accrued payroll and related taxes 170 445
Accrued vacation 285 224
Other accrued expenses 615 194
----------- -----------
$ 12,253 $ 7,288
=========== ===========
Approximately $294,000 of accrued capital lease interest has been
transferred from accounts payable and accrued expenses to obligations
under capital leases during 1997.
(6) Long-term Debt and Project Lease Arrangements
Long-term debt consisted of the following at December 31, 1997 (in
thousands):
Tranche A Term Loan $ 3,754
Tranche B Term Loan 300
------------
4,054
Less current portion of long-term debt 549
------------
$ 3,505
============
F-14
<PAGE>
VIISAGE TECHNOLOGY, INC.
NOTES TO FINANCIAL STATEMENTS (CONTINUED)
(6) Long-term Debt and Project Lease Arrangements (Continued)
In 1997, the Company executed an amended and restated credit agreement
with a commercial bank to extend the maturity of the existing revolving
credit facility to June 1999, provide a $3.8 million term facility to
fund the Agreement discussed in note 4 (the Tranche A Term Loan) and
provide an additional facility of up to $2 million through June 1998 to
fund various projects (the Tranche B Term Loan).
The revolving credit facility provides for unsecured borrowings of up to
$10 million through June 1999 at the prime rate or other LIBOR-based
options. At December 31, 1997 and 1996, there were no borrowings
outstanding.
The Tranche A Term Loan is unsecured, bears interest at 8.1% and is due
in monthly installments of approximately $45,000, plus interest, through
maturity in October 2004.
Amounts borrowed under the Tranche B Term Loan are unsecured and bear
interest at the prime rate through June 30, 1998 when such amounts
convert to a term loan. The interest rate and principal amounts payable
through June 1, 2002 will be determined when the loan converts.
The amended and restated credit agreement requires the Company to
maintain certain financial ratios and minimum levels of earnings and
tangible net worth. Due to the charges of $7.6 million discussed in note
2, the Company was not in compliance with certain of the covenants at
December 31, 1997. The bank waived the covenant noncompliance as of
December 31, 1997 and amended the covenant requirements for future
periods.
Prior to the Transfer discussed in note 1, long-term debt consisted of
borrowings under a revolving line of credit agreement between Lau
Technologies and a commercial bank. Such borrowings related solely to the
Company's operations and, accordingly, were assumed in connection with
the Transfer and repaid in November 1996.
The Company has a system project lease arrangement with a commercial
leasing organization providing for system project leases of up to $25
million. Pursuant to the facility, the lessor purchases certain of the
Company's digital identification systems and leases them back to Viisage
for deployment with identified and contracted customers approved by the
lessor. The lessor retains title to the systems and has an assignment of
Viisage's rights under the related customer contracts, including rights
to use the software and technology underlying the related systems. Under
the facility, the lessor bears the credit risk associated with payments
by Viisage's customers, but Viisage bears performance and appropriation
risk and is generally required to repurchase a system in the event of a
termination by a customer for any reason except credit default. At
December 31, 1997, the Company had approximately $13.8 million available
under this arrangement.
F-15
<PAGE>
VIISAGE TECHNOLOGY, INC.
NOTES TO FINANCIAL STATEMENTS (CONTINUED)
(7) Commitments and Contingencies
Leases
The Company leases certain equipment used in its operations and the
shared facilities discussed in note 3. Rental expense for operating
leases was approximately $212,000 in 1997, $130,000 in 1996 and $100,000
in 1995.
At December 31, 1997, approximate future minimum rentals under the lease
for shared facilities and capital leases are as follows (in thousands):
Capital Operating
Leases Lease
Year Ending:
1998 $ 3,372 $ 212
1999 3,738 212
2000 3,134 212
2001 2,508 212
2002 1,171 17
Thereafter 946 -
-------- --------
Total minimum lease payments 14,869 $ 865
======== ========
Less--Interest portion 2,465
--------
Present value of net
minimum lease payments 12,404
Less--Current portion 2,609
--------
$ 9,795
========
Litigation
The Company does not believe that there are any legal matters that would
have a material adverse effect on its business, financial condition or
results of operations.
F-16
<PAGE>
VIISAGE TECHNOLOGY, INC.
NOTES TO FINANCIAL STATEMENTS (CONTINUED)
(8) Retirement Plans
The Company participates in the Lau Technologies 401(k) plan and pays its
proportionate share of plan expenses based on the number of participants.
The plan permits pretax contributions by participants of up to 15% of
base compensation. The Company may make discretionary matching
contributions of up to 3% of base compensation. Participants are fully
vested in their contributions and vest 20% per year in employer
contributions. The Company's costs for this plan amounted to
approximately $95,000 and $70,000 for the years ended December 31, 1997
and 1996, respectively. Amounts for the other periods were not material.
The Company does not offer any postretirement benefits.
(9) Income Taxes
As discussed in notes 1 and 2, the Company was treated as an S
corporation prior to the Transfer and operating losses and tax credits
for prior periods have been utilized by the shareholders of Lau
Technologies. In connection with the Transfer, the Company changed its
tax status and recorded a deferred tax provision of $110,000 relating to
the cumulative differences between the financial reporting and income tax
bases of certain assets and liabilities as of the Transfer date.
The provision for income taxes for the year ended December 31, 1996
consisted of the following (in thousands):
Current Deferred Total
Federal $ 7 $ 132 $ 139
State 25 41 66
------- ------ -------
$ 32 $ 173 $ 205
======= ====== =======
There was no provision for income taxes for the year ended December 31,
1997.
A reconciliation of the federal statutory rate to the Company's effective
tax rate for the years ended December 31, 1997 and 1996 is as follows:
1997 1996
Federal statutory rate (34.0)% 34.0%
State taxes, net of federal benefit (6.0) 6.0
Valuation allowance recorded 40.0 -
Subchapter S earnings not taxed - (28.0)
Deferred taxes related to Transfer - 14.0
Other, net - (1.0)
------- ------
-% 25.0%
======= ======
F-17
<PAGE>
VIISAGE TECHNOLOGY, INC.
NOTES TO FINANCIAL STATEMENTS (CONTINUED)
(9) Income Taxes (Continued)
The components and approximate tax effects of the Company's deferred tax
assets and liabilities as of December 31, 1997 and 1996 are as follows
(in thousands):
<TABLE>
<CAPTION>
1997 1996
<S> <C> <C>
Deferred tax assets:
Net operating loss carryforwards for tax purposes $ 1,058 $ -
Bases differences related to contract assets 33 -
Property, plant and equipment 245 -
Accruals and other reserves 228 325
Other - 30
------------- ------------
Total gross deferred tax assets 1,564 355
------------- ------------
Deferred tax liabilities:
Bases differences related to contract assets - 517
Other - 11
------------- ------------
Total gross deferred tax liabilities - 528
------------- ------------
Net deferred tax asset (liability) before valuation
allowance 1,564 (173)
Valuation allowance (1,564) -
------------- ------------
Net deferred tax liability $ - $ (173)
============= ============
</TABLE>
The net deferred tax liability for 1996 is included in accrued and
deferred income taxes in the balance sheet. Due to the uncertainty
surrounding the realization of the Company's net deferred tax asset, the
Company has provided a full valuation allowance against this amount.
At December 31, 1997, the Company had available estimated net operating
loss carryforwards for federal tax purposes of approximately $2.6 million
to reduce, subject to certain limitations, future income taxes. These
carryforwards expire from 2111 to 2112 and are subject to review and
possible adjustment by the Internal Revenue Service.
(10) Shareholders' Equity
Initial Public Offering
In November 1996, the Company completed an initial public offering of
2,875,000 shares of its common stock, of which 2,375,000 shares
(including the over-allotment option) were sold by the Company and
500,000 shares were sold by Lau Technologies, the selling stockholder.
The offering price was $10.50 per share and the net proceeds to the
Company were approximately $22,230,000, net of underwriting discounts and
other offering expenses.
F-18
<PAGE>
VIISAGE TECHNOLOGY, INC.
NOTES TO FINANCIAL STATEMENTS (CONTINUED)
(10) Shareholders' Equity (Continued)
Stock Option Plans
Under the 1996 Management Stock Option Plan and the 1996 Director Stock
Option Plan (the Plans), the Board of Directors may grant incentive and
nonqualified stock options to employees and officers and nonqualified
stock options to directors. Generally, incentive stock options are
granted at fair value and are subject to the requirements of Section 422
of the Internal Revenue Code of 1986, as amended. Nonqualified options
are granted at exercise prices determined by the Board of Directors.
Options granted to date to directors vest over three years from the date
of grant and management options principally vest in seven years or
earlier if certain performance measures are met. The performance measures
are based on each $1 million increase in Company value up to
approximately $860 million. All options granted under the Plans expire
ten years from the date of grant.
At December 31, 1997, the Company has reserved 2,057,100 shares of common
stock for issuance under the management plan of which 432,468 shares are
available for future grants, and 156,650 shares of common stock under the
director plan which have all been granted.
In connection with such options, the Company is recognizing compensation
expense of approximately $700,000 over the estimated vesting period. The
amount of compensation is calculated as the difference between the
exercise price and the fair value of the Company's business on the grant
dates based on an independent third-party appraisal. No stock
compensation expense was recorded in 1997 and $238,000 was recorded in
1996.
A summary of stock option activity under the Plans is as follows:
<TABLE>
<CAPTION>
Weighted Average
Shares Option Price Option Price
<S> <C> <C> <C>
Outstanding, December 31, 1995 - - -
Granted 1,427,100 $ 2.96-$4.86 $ 3.20
----------- ------------ -----------
Outstanding, December 31, 1996 1,427,100 2.96-4.86 3.20
Granted 362,000 6.25-13.00 12.50
Exercised (10,732) 2.96 2.96
Cancelled (7,818) 2.96 2.96
----------- ------------ -----------
Outstanding, December 31, 1997 1,770,550 $2.96-$13.00 $ 5.07
=========== ============ ===========
Exercisable, December 31, 1997 502,180 $ 2.96-$4.86 $ 3.20
=========== ============ ===========
</TABLE>
Subsequent to year end, 173,575 options with exercise prices
ranging from $2.96 to $13.00 were cancelled in connection with employee
terminations.
F-19
<PAGE>
VIISAGE TECHNOLOGY, INC.
NOTES TO FINANCIAL STATEMENTS (CONTINUED)
(10) Shareholders' Equity (Continued)
The following table summarizes information about outstanding options as
of December 31, 1997:
<TABLE>
<CAPTION>
Options Outstanding Options Exercisable
------------------- -------------------
Weighted Weighted Weighted
Average Average Average
Range of Remaining Exercise Exercise
Exercise Number Contractual Price per Number Price per
Price Outstanding Life Share Outstanding Share
<S> <C> <C> <C> <C> <C>
$2.96-$2.96 1,236,050 8.1 years $2.96 439,955 $2.96
4.86-6.25 198,500 8.4 years 5.01 62,225 4.86
12.50-13.00 336,000 9.5 years 12.89 - -
---------- ----------
1,770,550 502,180
========== ==========
</TABLE>
The Company has computed the pro forma disclosures required under SFAS
No. 123 for options granted using the Black-Scholes option pricing model
prescribed by SFAS No. 123. The weighted average assumptions used are:
1997 1996
Risk free interest rate 6% 6%
Expected dividend yield - -
Expected lives 10 years 10 years
Expected volatility 76% 66%
The total value of options granted during 1997 and 1996 was computed as
approximately $3.7 million and $4.2 million, respectively. Of these
amounts, approximately $434,000 and $1.4 million would have been charged
to operations for the years ended December 31, 1997 and 1996,
respectively, for currently vested options and the remaining amounts,
$6.1 million and $2.8 million, would be amortized over the related
vesting periods. The pro forma effect of SFAS No. 123 is as follows:
<TABLE>
<CAPTION>
1997 1996
<S> <C> <C>
Net income (loss), as reported $ (4,362,000) $ 601,000
Pro forma net loss (4,796,000) (225,000)
Basic net income (loss) per share, as reported (0.54) 0.10
Pro forma basic net loss per share (0.60) (0.04)
Diluted net income (loss) per share, as reported (0.54) 0.09
Pro forma diluted net loss per share (0.60) (0.04)
</TABLE>
F-20
<PAGE>
VIISAGE TECHNOLOGY, INC.
NOTES TO FINANCIAL STATEMENTS (CONTINUED)
(10) Shareholders' Equity (Continued)
Employee Stock Purchase Plan
In 1997, the Company adopted the 1997 Employee Stock Purchase Plan and
reserved 70,000 shares of common stock for issuance under such plan.
Purchase price is determined by taking the lower of 85% of the closing
price on the first or last day of periods defined in the plan. As of
December 31, 1997, options to purchase 1,666 shares of common stock at
$4.94 per share were vested under the plan. These shares were issued in
1998.
(11) Quarterly Financial Data (Unaudited)
The following table sets forth selected quarterly financial data for
1997 and 1996 (in thousands, except per share amounts):
<TABLE>
<CAPTION>
1st 2nd 3rd 4th
Quarter Quarter Quarter Quarter
<S> <C> <C> <C> <C>
1997
Revenues $ 7,178 $ 8,554 $ 6,026 $ 7,630
Project margin (loss) 2,029 2,474 1,608 (2,845)
Net income (loss) 569 690 107 (5,728)
Basic net income (loss) per share 0.07 0.09 0.01 (0.71)
Diluted net income (loss) per share 0.07 0.08 0.01 (0.71)
1996
Revenues $ 5,737 $ 6,133 $ 6,258 $ 6,843
Project margin 1,026 1,191 1,542 1,728
Net income 6 68 285 242
Basic net income per share - 0.01 0.05 0.03
Diluted net income per share - 0.01 0.05 0.03
</TABLE>
Net income (loss) per share amounts have been restated to reflect the
Company's adoption of SFAS No. 128 and SAB No. 98.
The 1997 fourth quarter amounts reflect the impact of non-recurring
charges for certain investments in technology, services and markets
discussed in note 2.
F-21
<PAGE>
Exhibit 10.15
AGREEMENT OF AMENDMENT
This Agreement of Amendment (this "Amendment") is made as of December 9, 1997,
by and between Viisage Technology, Inc. ("Viisage") and Sanwa Business Credit
Corporation ("SBCC").
Introduction. Viisage and SBCC are parties to a Purchase Agreement, dated as
------------
of September 12, 1996 (the "Agreement"), pursuant to which SBCC purchases from
Viisage certain Systems and related Payments and Assigned Rights. The parties
wish to modify and clarify provisions of the Agreement that pertain to advances
provided by SBCC prior to the completion of System installation, so that the
same will be treated as debt until completion of installation. THEREFORE, the
parties mutually agree as follows:
1. Capitalized terms defined in the Agreement and used in this Amendment,
unless separately defined herein, will have the defined meanings set forth in
the Agreement, as amended hereby.
2. All references in Section 2 of the Agreement to "interim purchase price
payments", "interim conditional payments" and "interim payments" are amended to
read "interim advances", and all references in Section 2 of the Agreement to
"final payment" or "final purchase price payment" are amended to read "final
advance".
3. Section 2(a)(ii) and 2(a)(iii) of the Agreement each is amended by adding
the following text at the end thereof (in the case of Section 2(a)(ii), before
", and"): ", provided that for Systems which have not been fully developed or
-------------
installed and for which interim advances are to be made under Section 2(d), the
foregoing condition need be satisfied only at the time the final advance is
made."
4. Section 2(d) of the Agreement is amended as follows:
4.1 The following text is added to the end of Section 2(d)(iv), after the
word "SBCC": ", provided that until final advance, said assignment shall be a
-------------
collateral assignment, only, granting a security interest in favor of SBCC to
secure repayment of interim advances made by SBCC hereunder (and upon SBCC's
final advance for such System, said assignment automatically shall cease to be
conditional, and title automatically shall pass to and vest in SBCC without
requiring any further action on the part of any party);".
4.2 The following text is added to the end of Section 2(d)(vi), after the
word "System": "and conveyance to SBCC of title to the System and related
Payments, Assigned Rights and Customer Guaranties, and proceeds thereof;".
4.3 The following paragraph is added to the end of Section 2(d):
"Despite anything to the contrary in this Agreement or any Assignment, the
parties agree that any Assignment that is made with respect to a System which
has not been fully developed or installed, and for which interim advances are to
be made under Section 2(d), shall be deemed to grant and convey only a
collateral assignment to and security interest in favor of SBCC, to secure
Viisage's repayment of all existing and future interim advances that SBCC makes
with respect to such System under Section 2(d), together with interest thereon,
until such time when the final advance shall have been made for such System (or
said advances shall have been repaid, together with interest thereon) as
contemplated under Section 2(d), and upon the making of such final advance, said
Assignment automatically (and without any further action on the part of any
party) shall cease to be conditional and shall become fully effective to
transfer to SBCC the System and the other property, rights and interests set
forth therein."
<PAGE>
5. Section 2(e) is amended and restated in its entirety to read as follows:
"Closing Out of Interim Advances. If, on or before the date for final advance
-------------------------------
under Section 2(d)(iii) above, (i) all of the conditions described under Section
2(d) with respect to the transaction have been and continue to be satisfied, and
(ii) all acceptances and conditions required to cause the Contract and the
Payments provided thereunder to be become unconditional, fully satisfied
obligations of the Customer have been satisfied, then SBCC will remit the final
----
advance to Viisage, and all advances and unpaid interest accrued thereon
automatically shall be credited against the Purchase Price otherwise payable by
SBCC to Viisage for such System, the Assignment will become unconditionally
effective and title to the System, and related Payments, Assigned Rights and
Customer Guaranties, and proceeds thereof, automatically and without further
action on the part of either party shall vest in SBCC. If any of the conditions
specified under Section 2(d) are not satisfied on the scheduled date for an
interim advance or cease to be fully satisfied after an interim advance has been
paid, or any of the conditions specified in the preceding sentence are not
satisfied as of the date for final advance, then SBCC's remaining obligation to
----
purchase the System, Payments and Assigned Rights shall become void and of no
further effect, and Viisage will immediately make payment to SBCC of the amount
of any interim advances made by SBCC, plus interest thereon from the date of the
advance to the date of payment at a rate equal to the Prime Rate, and upon
SBCC's receipt of such payment, the security interests arising under and any
other remaining provisions of the Assignment will be canceled and of no further
effect."
6. Sections 9(a), (b) and (c) of the Agreement are amended and restated in
their entirety as follows:
"(a) Ineligible Systems, Payments or Contracts. If any of the conditions
-----------------------------------------
specified in Section 4 shall not be or shall cease to be true, correct or
satisfied, SBCC may request or demand that Viisage repurchase the related or
affected System and Payments (or as the case may require, repay any interim
advances made with respect to the related or affected System and Payments). If
any such condition remains untrue, incorrect or unsatisfied for sixty (60) days
after SBCC's written request or demand, then Viisage will immediately after
expiration of the sixty (60) day period, repurchase the System and Payments for
cash for a price equal to the then applicable Termination Amount of the related
System (or repay the interim advances, plus interest thereon from the date of
the advance to the date of payment at a rate equal to the Prime Rate).
"(b) Repurchase of All Systems and Payments. Upon any breach of Viisage's
--------------------------------------
duties or agreements in this Agreement (other than any duty set forth in Section
5(d) or 5(e)) and the continuation of such breach for sixty (60) days after
written notice from SBCC, or upon a breach of any duty set forth in Section 5(d)
or 5(e), Viisage will immediately repurchase all Systems and Payments (and as
the case may require, repay any interim advances made with respect to the
related or affected System and Payments) for cash for a price equal to the total
of then applicable Termination Amounts of all such Systems (or repay the interim
advances, plus interest thereon from the date of the advances to the date of
payment at a rate equal to the Prime Rate).
"(c) Per-Use Payment Shortfall. If the Payments actually due under any Per-
-------------------------
Use Contract over any three (3) consecutive-month period are less in the
aggregate than the total of Remittance Amounts for such period and no Credit
Default exists (other than a Credit Default existing solely because the Customer
has failed or refused to make payments, and not in connection with any other
Credit Default), and upon SBCC's written request to do so, Viisage will
repurchase the related System and Payments for cash (or as the case may require,
repay any interim advances made with respect to the related or affected System
and
-2-
<PAGE>
Payments) for a price equal to the then applicable Termination Amount (or repay
the interim advances, plus interest thereon from the date of the advance to the
date of payment at a rate equal to the Prime Rate)."
7. Exhibit A to the Agreement, which sets forth the form of Bill of Sale and
Assignment to be used under the Agreement, is amended by adding to the end of
the second "[optional]" paragraph on page 3 thereof, the following: "Despite
anything to the contrary in this Assignment, this Assignment shall be deemed to
grant and convey a collateral assignment and security interest in favor SBCC, to
secure Viisage's repayment of all existing and future interim advances, together
with interest thereon, under Section 2(d) of the Agreement, until such time when
the final advance shall have been made for the System as contemplated under
Section 2(e) of the Agreement. Upon the making of such final advance, this
Assignment automatically (and without any further action on the part of any
party) shall cease to be conditional and shall become fully effective to
transfer to SBCC the System and the other property, rights and interests set
forth herein."
8. The Purchase Agreement remains in full force and effect as amended
hereby.
IN WITNESS WHEREOF, each of the parties has caused this Amendment to be signed
by its duly authorized representative, under seal, as of the date first set
forth above.
Sanwa Business Credit Corporation Viisage Technology, Inc.
By: Timothy Shanahan By: William A. Marshall
--------------------------- ---------------------------
Title: Vice-President Title: Chief Financial Officer
and Treasurer
-3-
<PAGE>
Exhibit 10.17
STATE OF ILLINOIS
OFFICE OF THE SECRETARY OF STATE
BUDGET AND FISCAL MANAGEMENT
PURCHASING DIVISION
124 HOWLETT BUILDING
SPRINGFIELD, ILLINOIS 62756
PROPOSAL NO. DS 01 98R, DIGITAL DRIVERS LICENSING SYSTEM
PROPOSAL AMENDMENT
------------------
THIS PROPOSAL AMENDMENT is a rider to and forms a part of Proposal No. DS 01
98R, which opened at 2:00 PM, April 9, 1997 between Viisage Technology. Inc. of
---------------------------
30 Porter Road, Littleton, MA 01460 and the Office of the Secretary of State,
- -----------------------------------
Driver Services Department, 2701 So. Dirksen Parkway, Springfield, Illinois
62723.
The Contractor and the Office of the Secretary of State (ISOS) hereby agree to
amend the Proposal to add exclusive rights within State Government for the use
of Facial recognition/comparison software in conjunction with the ISOS database
as follows:
COST OF PROPOSAL AMENDMENT
The Office of the Secretary of State agrees to pay an additional $0.08 cents per
card issued for the period from inception of card production to June 30, 1999
and an additional $0.25 cents per card issued for the period from July 1, 1999
to the end of the contract pursuant to the terms, conditions and specifications
contained in this Amendment and the Notice of Award dated June 2, 1997.
CONTINGENCIES
This Proposal Amendment is contingent upon final approval and execution of an
agreement between the Office of the Secretary of State and the Illinois State
Police for their participation in this contract in the amount of $0.08 cents per
card issued per the terms, conditions and specifications contained in the Notice
of Award dated June 2, 1997,. beginning on the implementation date for the term
of the Contract. The Office of the Secretary of State reserves the right to
cancel this amendment if this contingency is not met.
<PAGE>
FACIAL RECOGNITION OPERATIONAL REQUIREMENTS
CAPTURE/SEARCH PROCESS
I. Facility-Based Utilization
Images will be assessed by Quality Advisor upon image capture in the facilities.
If the operator receives the message that the image as captured is not of
suitable quality, we wish to have the capability in the facility and centrally
at Workstations to manually find the eye location and extract the eigenfaces,
using a click of the mouse on the eyes.
All new images taken in facilities will be searched against the existing image
bank using the one to many search function. Searches will be done behind the
scenes, and not impede further facility processing. The results of the one to
many search will not be returned to the facility operator.
If a match occurs, the report of those potential matches will go to the central
Fraud Unit. The threshold for matches will be set very high. We are looking to
perhaps only get 2 or 3 to 6 potential matches, for whom it is extremely likely
that it is the same person.
Persons who are identified as appropriately having both DLs and IDs will be
flagged and transmitted to Viisage. In batch mode, these images will be linked
on the CIS. Thus, any future pulling of one image record would include a pointer
to the other record.
II. Centrally-Based Utilization
A further use will be the importing of images at Fraud or SOS Police, for one to
one and/or one to many searches. These will be fewer in number and be part of
investigations.
For these searches, the operator needs to have the ability to modify the
threshold for matches. Thus, if they wish to look for several potential matches,
they may. Again, they also need the capability to manually locate the eyes so
the system can extract the eigenfaces.
CENTRAL IMAGE BIOMETRIC SYSTEM
Viisage will provide a separate central system, and mirror all images on a
separate server for searches to be performed there. Response time must be
immediate and cause no degradation to the DDLS Central Image System's
performance or response times for facility or other operations.
<PAGE>
HARDWARE AND SOFTWARE
The hardware and software and peripherals referred to below, with all necessary
licenses, will be included to perform these functions, which include the ability
to retrieve stored images, print them on a 300 dpi laser printer in color or
black and white, receive search results, and initiate and complete searches
using stored images or importing images manually or electronically.
The system will reside on three Retrieval/Investigative Workstations: one in DSD
Administration, one in Fraud and one in SOS Police. Two retrieval workstations
with retrieval software have already been included in the initial contract
deliverables. Hardware and software for one additional retrieval workstation
will be needed as a result of the addition of facial recognition software, to be
provided at no additional cost over and above the agreed upon cost per card.
All three Retrieval/Investigative Workstations must at a minimum meet the
specifications in the contract, must include a bar code reader and port and
required software, and must have the capacity to house and folly operate both
retrieval and facial recognition search functions, including the capacity to
retrieve images, perform searches, and print results. Hardware for the three
Retrieval/Investigative Workstations will each include a scanner and other
equipment needed for importing of photos or composites for performing searches.
Software on each Workstation will include retrieval and facial recognition
software.
All required licenses shall be included, including a total often concurrent
licenses for the sharing of images from the Central Image System (with the
Illinois State Police and possibly AAMVA in the future) via LEADS, at no
additional cost beyond the agreed upon card cost.
The Image Workstations in facilities will need to use Quality Advisor and
indicate to the CIS that it is a new image that needs to be searched against the
current image bank. If applicable, it must have the capability to flag images
that were not accepted by Quality Advisor, for manual handling either at the
facility or by one of the three central Retrieval/Investigative Workstations.
OTHER USERS/SPECIAL CONSIDERATIONS
The system must be designed to provide very strong protections for undercover
officers on the image database. A search cannot identify those matches, but must
include all their images available for retrieval.
Only searches required to complete Agency-specific operational and investigative
functions of ISOS and ISP shall be performed.
<PAGE>
BOARD OF ETHICS: The Contractor shall notify the Secretary of State's Board
of Ethics if the Contractor solicits or intends to solicit for employment any of
the Secretary of State's employees during any part of the procurement process or
during the term of the contract.
All other proposal, terms, conditions, specifications and prices shall remain
unchanged.
Viisage Technology, Inc. Office of the Secretary of State
/s/ Yona Wieder [SIGNATURE APPEARS HERE]
- ------------------------------------ ------------------------------------
Signature Director, Driver Services Department
Yona Wieder [SIGNATURE APPEARS HERE]
- ------------------------------------ ------------------------------------
Signed by (print or type) Purchasing Agent
VP Marketing 1/24/98 Approved by
- ------------------------------------
Title Date
/s/ George H. Ryan
------------------------
George H. Ryan, Secretary of State
Acting in his capacity as Secretary
of State and not individually.
--------------------
Date
<PAGE>
[LOGO OF VIISAGE TECHNOLOGY APPEARS HERE]
ORIGINAL CONTRACT COPY
July 7, 1997
Mr. Jack L. Gooding, Purchasing Agent
Secretary of State Purchasing Division
Room 124 Howlett Building
Springfield, Illinois 62756
Re: Project DS 01 98 Digital Driver Licensing System
Letter II ILLOO6 - Software Licensing Agreement
Dear Jack:
Please find attached a signed, executed copy of the Software Licensing
Agreement. We are retaining one copy for our records. Communication regarding
the Escrow Agreement will follow as a separate issue.
Sincerely,
/s/Walter Krepcio
Walter Krepcio
Program Manager
Cc: Beth Langen
<PAGE>
SOFTWARE LICENSING AGREEMENT
This is an Agreement made and entered into effective as of this 30 day of June,
1997, by and between Viisage Technology, Inc., having its principal place of
business at 30 Porter Road, Littleton, Massachusetts 01460 ("licensor), and the
Office of the Secretary of State of Illinois, with its principal location at
Purchasing Division 124 Howlett Building, Springfield, Illinois 62756
("Licensee").
1. GRANT OF LICENSE
Licensor hereby grants to Licensee, and Licensee hereby accepts, subject to the
Licensor's Standard Terms and Conditions attached hereto and incorporated herein
by reference, a perpetual, non-exclusive license to use the Program or Programs
set forth in SCHEDULE A hereto and any successive SCHEDULES executed thereafter
which are also incorporated herein by reference, for the term of the Principal
Agreement.
The license granted by the Agreement authorizes operation of the Program only by
users who are employees. or independent contractors of the Licensee ("Authorized
Users"), only on the designated computer hardware on which it was installed by
Licensor ("Authorized Hardware"), and only at the Licensee's locations
("Authorized Location") specified on SCHEDULE A. If the Program is installed on
a network, access is restricted to Authorized Users at Authorized Locations on
Authorized Hardware. Licensee will ensure that Authorized Users abide by the
Standard Terms and Conditions, and confidentiality provisions of the Principal
Agreement.
2. LICENSE FEE
Included in Digital Image Capture Workstation price.
AGREED as of the date set forth above:
For Licensor: For Licensee:
VIISAGE TECHNOLOGY, Inc. Office of the Secretary
of State of Illinois
BY: /s/ Yona Wieder BY: /s/ Jack Gooding
NAME: Yona Wieder NAME: Jack Gooding
----------- -------------
TITLE: Vice President, TITLE: Purchasing Agent
-------------- ----------------
Marketing
---------
PAGE 1
<PAGE>
Standard Terms and Conditions
-----------------------------
1. DEFINITIONS
AS used in this document, the following definitions shall apply:
1.1 "Agreement" shall mean the Software Licensing Agreement between Licensor and
Licensee including these terms and conditions and all schedules thereto.
1.2 "Confidential Information" shall mean any information disclosed by Licensor
in connection with the Agreement, which is identified as such by Licensor or
should be reasonably understood to be confidential or proprietary. "Confidential
Information" shall not include information (a) already independently developed
by the receiving party, (b) generally known to the public through no wrongful
act of the recipient or (c) lawfully obtained from any third party. 1.3
"Commercial Software" shall mean operating system, network, utility, and other
software packages generally available on the commercial market at published
prices.
1.4 "Delivery Date" shall mean the date that Licensor delivers the Program to
Licensee or designated agent of Licensee.
1.5 "Documentation" shall mean the user training manual(s) and any other
materials supplied by Licensor for use with the Program or with any Release.
1.6 "Principal Agreement" shall mean the principal agreement between Licensor
and Licensee providing for the sale and/or license by Licensor of its digital
imaging system, together with related products and services, to Licensee.
1.7 "Program" or "Programs" shall mean the machine-readable object code of any
of Licensor's proprietary software products which Licensee licenses now or in
the future from Licensor and such additional Releases of such programs as shall
be supplied by Licensor to Licensee from time to time together with its
Documentation.
1.8 The term "Release" shall mean any version of a Program or any materials
which are supplied on, or at Licensor's discretion after, initial delivery,
including any software provided for the purpose of improving the functions or
performance of the Program, changing the intellectual property
PAGE 2
<PAGE>
contained in the Program, enhancing the capability or ease of operation of the
Program, or for the purpose of fixing errors in program logic, together with
Documentation.
1.9 The term "Software Support" shall mean optional support and maintenance
services for Programs available as provided for in the related contract
identified in SCHEDULE A of this agreement.
2. SCOPE OF THE AGREEMENT
The terms and conditions of the Agreement shall apply to each Program or Release
of a Program that Licensee is herewith licensing from Licensor or shall license
in the future.
3. ACKNOWLEDGMENT OF LICENSOR'S OWNERSHIP RIGHTS
Licensee acknowledges that it obtains no ownership rights in the Program under
the terms of the Agreement, nor shall Licensee have any right to sublicense the
Program. All rights in the Program including but not limited to Confidential
Information, trade secrets, trademarks, service marks, patents, and copyrights
are, shall be and will remain the property. of Licensor or any third party from
whom Licensor has licensed software or technology embedded in the Program. All
copies of the Program resident on the Authorized Hardware delivered to Licensee
remain the property of Licensor. All end user licenses for Commercial Software
acquired by Licensor on behalf of Licensee and installed together with the
Program on the Authorized Hardware shall be passed through to Licensee, subject
to the terms and conditions of the end user license.
4. COPIES OF THE PROGRAM
4.1 Licensee shall have no rights to make any copies of the Program.
4.2 Licensor shall furnish to Licensee one set of magnetic media containing the
Program for archival and back-up purposes.
4.3 Licensor shall furnish to Licensee a minimum of three sets of current
documentation on the complete operation of the Central Image System and a
minimum of one Operator's manual for each Workstation provided. Upon request, at
Licensor's option, additional copies of the Documentation may be supplied to
Licensee for an additional charge at Licensor' 5 discretion. Licensee may not,
without the prior written consent of Licensor, copy or otherwise reproduce any
Documentation.
5. CONFIDENTIAL INFORMATION
PAGE 3
<PAGE>
5.1 Licensee acknowledges that the Program and the Documentation contain
proprietary and Confidential Information of Licensor. Licensee agrees to keep
the Program and Documentation in confidence and to take the same precautions it
takes in protecting its own confidential information to ensure that no
unauthorized persons have access to the Program and Documentation and that no
unauthorized copies are made.
5.2 Licensee may not modify or decompile, disassemble or reverse engineer
the Program.
5.3 Licensee may not alter any proprietary markings on the packaging of the
magnetic media containing the Program or on the Documentation, including
copyright, trademark, trade secret, and patent legends.
5.4 If it should become apparent that any of the provisions in the preceding
three paragraphs have been breached, and if such breach has not been cured by
Licensee within 15 days of having been given notice thereof, Licensor reserves
the right to revoke this right-to-use license and to seek any and all available
remedies at law or in equity.
6. WARRANTY
6.1 Licensor warrants that the Program will perform substantially in accordance
with accompanying Documentation. Warranty begins on the date set forth in the
Principal Agreement identified in SCHEDULE A of this Agreement, and continues
for the term of the Principal Agreement.
6.2 LICENSOR AND ANY THIRD PARTY FROM WHOM LICENSOR HAS LICENSED. SOFTWARE
DISCLAIM ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT, WITH RESPECT TO THE PROGRAM AND THE DOCUMENTATION.
6.3. LICENSOR AND ANY THIRD PARTY FROM WHOM LICENSOR HAS LICENSED SOFTWARE WILL
NOT BE LIABLE FOR LOST PROFITS, LOST OPPORTUNITIES, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, OR TORT DAMAGES UNDER ANY CIRCUMSTANCES, EVEN IF LICENSOR HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
6.4 EXCLUSIVE REMEDY: LICENSEE'S EXCLUSIVE REMEDY AGAINST ANY PARTY FOR
NONPERFORMANCE OF THE WARRANTY SHALL BE LICENSOR'S CORRECTION OF ANY ERROR OR
DEFECT IN THE PROGRAM OF WHICH LICENSEE HAS GIVEN NOTICE TO LICENSOR.
6.5 If any problem, operational failure or error of the Program has resulted
from any willful or accidental alteration of the Program, abuse, or
misapplication, then this warranty
PAGE 4
<PAGE>
shall, at Licensor's option, be null and void.
7. OVERALL LIMITATIONS OF DAMAGES
IN NO CASE SHALL THE AGGREGATE AMOUNT OF DAMAGES PAYABLE TO LICENSEE FROM ANY
AND ALL PARTIES FOR ANY CLAIM ARISING FROM THE PROGRAM OR THE AGREEMENT
(INCLUDING, WITHOUT LIMITATION, ITS WARRANTY AND INDEMNIFICATION PROVISIONS)
EXCEED THE AMOUNTS PAID BY LICENSEE TO LICENSOR UNDER THE AGREEMENT.
8. INDEMNIFICATION
8.1 Licensor agrees to indemnify and hold Licensee harmless against any loss,
damage, expense, or cost, including reasonable attorneys' fees, arising out of
any claim, demand, or suit asserting that the Program infringes or violates any
copyright, patent, trade secret, trademark, or proprietary right existing under
the laws of the Untied States or any state or territory thereof ("Claim"),
subject to the overall limitation of damages hereunder.
8.2 The indemnification obligation in this section shall be effective only if
(1) Licensee gave prompt notice of the Claim and permitted Licensor to defend,
and (2.) Licensee has reasonably cooperated in the defense of the claim.
Licensor shall have no obligation to Licensee to defend or satisfy any Claim
made against Licensee that arises from any use, sale, licensing or other
disposition of the Program by Licensee other than as permitted by the Agreement.
In no event shall Licensor have any liability arising from any modification(s)
made to the Program by Licensee.
8.3 To reduce or mitigate damages, Licensor may at its own expense procure the
right for Licensee to continue licensing and distributing the Program or replace
it with a non-infringing product. If Licensor supplies a non-infringing Release
of the Program or a non-infringing replacement product, Licensee shall promptly
permit installation of such non-infringing Release or product on its computer
system, and terminate use of prior Release(s) of the Program. Unless Licensee is
entitled to the latest Release of the Program under the Principal Agreement with
Licensor, Licensee shall, at the discretion of Licensor, pay any applicable fee
for upgrading from an unsupported Release to the non-infringing Release within
thirty (30) days of delivery of such noninfringing Release.
9. TERM AND TERMINATION
9.1 The term of the Agreement shall commence upon the Effective Date and
shall continue in effect until terminated
PAGE 5
<PAGE>
DS 01 98R
as provided for herein.
9.2 It is agreed that either party may terminate the Agreement immediately upon
written notice to the other party in the event that such other party (a) becomes
insolvent or makes an assignment for the benefit of creditors, (b) files or has
filed against it any petition under any Title of the United States Code or under
any applicable bankruptcy, insolvency, reorganization or similar debtor relief
law which is not discharged within thirty (30) days of said filing, or (a)
requests or suffers the appointment of a trustee or receiver, or the entry of an
attachment or execution as to a substantial part of its business or assets. In
the event that Licensee, or any third party with respect to Licensee, takes any
such actions, the rights granted to Licensee in the Agreement shall terminate.
9.3 Licensor may terminate the Agreement in the event Licensee (a) commits a
material breach of any of its obligations concerning the scope of use or the
protection of the Program, Documentation, intellectual property of Licensor, and
Confidential Information, or (b) materially breaches any of its other
obligations under any provision of this Agreement or the Principal Agreement, if
any such breach is not remedied within thirty (30) days after notice thereof. by
Licensor to Licensee. In its discretion, upon the occurrence of any of the
foregoing conditions, Licensor may terminate the Agreement as to any or all
Programs covered by the Agreement. Notwithstanding anything herein to the
contrary, this Agreement shall automatically terminate upon the termination, for
whatever reason, of the Principal Agreement.
10. RIGHTS AND OBLIGATIONS UPON TERMINATION
10.1 Upon termination of the Agreement, Licensee's license to use the Program
shall terminate, and Licensee shall immediately turn over to Licensor all copies
of the Documentation and any other Confidential Information relating to the
Program and Documentation, and licensee shall provide evidence to Licensor of
having removed and erased completely any copies of the Program installed or
recorded on any hard disk or other storage medium at Authorized Location or
Permitted New Location, as well as any other locations(s) where it my be found.
Additionally, Licensee is to return the original magnetic media and
Documentation provided by Licensor for the Program and any and all subsequent
Releases that have been made available to Licensee.
10.2 Upon termination of the Agreement, Licensee shall pay to Licensor any fees
that may be due through the effective date of such termination. Unless otherwise
specified herein or otherwise agreed in writing, all fees rightfully collected
or
PAGE 6
<PAGE>
DS 01 98R
accrued prior to the date of termination shall be retained by Licensor without
any pro rata refund to Licensee.
10.3 The termination of the Agreement shall not extinguish any rights or
obligations of the parties relating to the protection of Confidential
Information or under the provisions relating to the disclaimer of warranties and
the limitations of damages.
11. GENERAL PROVISIONS
11.1 Audit. During the term of the Agreement and for a period of one year
after termination, upon reasonable notice, Licensor may perform reasonable audit
and inspection procedures to confirm that Licensee is in compliance with the
terms and conditions of the Agreement, including, but not limited to, provisions
relating to scope of use of the Program, protection of Confidential information,
and termination procedures. Licensee shall cooperate in any such inquiry.
11.2 Assignment. The license granted under the Agreement is not assignable
except as provided for in the contract identified in SCHEDULE A.
11.3 Public Reference. Licensee consents to the public use of its name as a
Licensee of Licensor.
11.4 Modification. The Agreement may not be modified or amended except by a
writing which is signed by authorized representatives of each of the parties.
Further, no purported modification or amendment shall be binding until approved
in writing. by an authorized representative of Licensor at Licensor's
headquarters office.
11.5 No Waiver. The failure of either party to exercise any right or the
waiver by either party of any breach, shall not prevent a subsequent exercise of
such right or be deemed a waiver of any subsequent breach of the same of any
other term of the Agreement.
11.6 Notice. Any notice required or permitted to be sent hereunder shall
be in writing and shall be sent in manner requiring a signed receipt, such as
Federal Express, courier delivery, or if mailed, registered or certified mail,
return receipt requested. Notice is effective upon receipt.
11.7 Force Majeure. Except for payment of fees as provided, neither party
shall be deemed in default of the Agreement to the extent that performance of
their obligations or attempts to cure any breach are delayed or prevented by
reason of any act of God, fire, natural disaster, accident, act of
PAGE 7
<PAGE>
DS 01 98R
government (other than the state of Illinois government), shortages of materials
or supplies or any other cause beyond the control of such party ("Force
Majeure(TM)) provided that such party gives the other party written notice
thereof promptly and, in any event, within fifteen (15) days of discovery
thereof and uses its best efforts to cure the delay. In the event of such Force
Majeure, the time for performance or cure shall be extended for a period equal
to the duration of the Force Majeure but not in excess of three (3) months. The
Force Majeure Article in the related contract identified in SCHEDULE A of this
Agreement is incorporated herein by reference -
11.8 Entire Agreement. This Agreement (including the schedules hereto), the
Principal Agreement and, if applicable, the Software Support Agreement
constitute the sole and entire agreement of the parties with respect to the
subject matters hereof and thereof and supersede any prior oral or written
promises or agreements. There are no promises covenants or undertakings other
than those expressly set forth in this Agreement, the Principal Agreement and,
if applicable, the Software Support Agreement.
11.9 Equitable Remedies. The parties recognize that money damages may not
be an adequate remedy for a breach or threatened breach of any obligation
hereunder by Licensee involving intellectual property, Confidential Information
or use of the Program beyond the scope of the license granted by the Agreement.
The parties therefore agree that in addition to any other remedies available
hereunder, by law or otherwise, Licensor and any third party from whom Licensor
has licensed software or technology shall be entitled to an injunction against
any such continued breach by Licensee of such obligations.
11.10 Applicable Law. The Agreement shall be construed pursuant to and in
accordance with the laws of the State of Illinois.
11.12 Exclusive Jurisdiction and Venue. Any cause or action arising out of
or related to the Agreement, including an action to confirm or challenge an
arbitration award, may only be brought in the courts of applicable jurisdiction
in the Springfield, Illinois, and the parties hereby submit to the jurisdiction
and venue of such courts.
11.13 Transfer. The License granted under this Software Licensing Agreement
is not transferable except as provided in Schedule A.
PAGE 8
<PAGE>
DS 01 98R
VIISAGE TECHNOLOGY, Inc.
Software License
SCHEDULE A
1. Program/Product being licensed:
* Image Capture Workstation Software provided under the Principal
Agreement
* Central Image System Software provided under the Principal
Agreement
* Retrieval Software provided under the Principal Agreement
* Commercial Software provided under the Principal Agreement
2. Authorized Locations:
* As defined in the Principal Agreement between the Office of the
Secretary of State of Illinois and Viisage Technology, Inc.
3. Contract between: the Office of the Secretary of State of Illinois and
Viisage Technology, Inc. for the provision of a DDLS system, referred to also as
the Principal Agreement.
Remainder of Page Left Intentionally Blank
PAGE 9
<PAGE>
[SEAL APPEARS HERE] Budget and Fiscal Management
OFFICE OF THE SECRETARY OF STATE Purchasing Division
124 Howlett Building
SPRINGFIELD, ILLINOIS 62756
GEORGE H. RYAN June 2 1997
Secretary of State
Mr. Yona Wieder, Vice President
Viisage Technology, Inc.
30 Porter Road
Littleton, MA 01460
SUBJECT: PROJECT NO. DS 01 98R, Digital Driver System
Dear Mr. Wieder:
Enclosed are the Notice of Award and Notice to Proceed for the
subject project. Details on the Software Escrow and Licensing Agreements are
still being reviewed and will be processed as soon as possible. I will be
forwarding to you the agreement submitted, for approval and signature, from the
financial institution located in, Springfield, Illinois selected by the Office
of the Secretary of State to handle the Escrow Account.
In response to the letter from Walter Krepcio, dated May 29, 1997
we offer the following:
Acquisition of the Central System
---------------------------------
The Office of the Secretary of State agrees to delete the require-
ment "100 transactions per second with 56 KB lines".
Role of the Facility Server
---------------------------
The Office of the Secretary of State understands that by.
selecting the integrated Sensormast the present configuration can only
accommodate (1) hard drive. We accept the separate mirrored composite image file
directory will be kept and stored, on the Facility Server. We understand that
part of the main application will kept on the Facility Server and will be
downloaded each morning to the integrated Sensormast. At the conclusion of the
business day, this part of the application will be deleted from the integrated
Sensormast. Viisage assumes that cards cannot be made without this part of the
application.
Retrieval Software
------------------
The Office of the Secretary of State understands and expects to
pay for retrieval software packages required by law enforcement agencies as
priced in the Proposal at $1,200.00 per copy.
The Office of the Secretary of State has received and accepted the
required $1,000,000.00 performance bond and approves the bond rating of A.
Yona, I want to personally extend my appreciation to you and your
staff for the professional manner in which you conducted this important and
complicated procedure. I look forward to the implementation of a state of the
art Digital Drivers Licensing System for the State of Illinois, one we will be
proud of. Thanks again.
Sincerely,
/s/ Jack L. Gooding
Jack L. Gooding, CPPO
Purchasing Agent
<PAGE>
[SEAL APPEARS HERE]
OFFICE OF THE SECRETARY OF STATE SPRINGFIELD, ILLINOIS 62756
- -------------------------------------------------------------------------------
GEORGE H. RYAN
Secretary of State
NOTICE OF AWARD
June 2, 1997
Mr. Yona Wieder, Vice President
Viisage Technology, Inc
30 Porter Road
Littleton, MA 01460
SUBJECT: PROJECT NO. DS 01 98R, Digital Driver Licensing System
Contract Term: June 2, 1997 though June 20, 2004
Dear Mr. Wieder:
This letter is your official notification that Viisage Technology,
Inc. is hereby awarded the contract to provide the Digital Drivers Licensing
System for the Office of the Secretary of State, State of Illinois. The Contract
price for cost per installation of each Digital Drivers License/identification
Card shall be $1,113 in section 14.00 with the Central Image System.
By reference thereto the terms, conditions and specification contained
in the Request for Proposal which opened at 2:00 pm on April 9, 1997, and
Proposal Amendment Dated June 2, 1997, become a part of this NOTICE OF AWARD as
though written herein in full. During the period of the contract, you shall
render service accordingly.
This NOTICE OF AWARD along with the proposal as amended in its
entirety signed and submitted by your company will serve as the official
contract for tile term of the above mentioned project.
If you have any questions concerning this letter, please contact this
office.
Sincerely,
/s/ George H. Ryan
George H. Ryan
Secretary of State
cc: Scott Fawell
Kevin Wright
Mike Chamness
Frank Cavallaro
Tom Herndon
<PAGE>
[SEAL APPEARS HERE]
OFFICE OF THE SECRETARY OF STATE SPRINGFIELD, ILLINOIS 62756
- -------------------------------------------------------------------------------
GEORGE H. RYAN
Secretary of State
NOTICE TO PROCEED
June 2, 1997
Mr. Yona Wieder, Vice President
Viisage Technology, Inc.
30 Porter Road
Littleton, MA 01460
SUBJECT: PROJECT NO. DS 01 98R, Digital Driver Licensing System
Dear Mr. Wieder:
Approved insured bond certificates are now on file with this office in
accordance with the specification requirements.
Beth Langen of the Driver Services Department will be the project
coordinator. Please contact Ms. Langen concerning all aspects of the project,
prior to proceeding with the work authorized. Her phone number is 217/524-6561.
This letter is your authority to proceed in accordance with the
contract specifications.
Sincerely,
/s/ George H. Ryan
George H. Ryan
Secretary of State
cc: Scott Fawell
Kevin Wright
Mike Chamness
Frank Cavallaro
Tom Herndon
<PAGE>
STATE OF ILLINOIS
OFFICE OF THE SECRETARY OF STATE
BUDGET AND FISCAL MANAGEMENT
PURCHASING DIVISION
124 HOWLETT BUILDING
SPRINGFIELD, ILLINOIS 62756
PROPOSAL NO. DS 01 98R, DIGITAL DRIVERS LICENSING SYSTEM
PROPOSAL AMENDMENT
------------------
This PROPOSAL AMENDMENT is a rider to and forms a part of Proposal
No. DS 01 98R, which opened at 2:00 pm, April 9, 1997 between Viisage
-------
Technology. Inc. of 30 Porter Road. Littleton MA 01460 and the Office of
- --------------------------------------------------------
the Secretary of State, Driver Services Department, 2701 So. Dirksen Parkway,
Springfield, Illinois 62723.
The Contractor and the Office of the Secretary of State (ISOS)
hereby agree to amend the Proposal as follows:
Proposal now reads:
1.17 INVOICING: The State will submit a monthly report to the Contractor
---------
stating the number of digital DL/ID cards actually issued. The
Contractor will then submit a monthly invoice to the Office of the
Secretary of State, Department of Driver Services, Fiscal Office,
2701 South Dirksen Parkway, Springfield, Illinois 62723. Payment is
to be made monthly in arrears upon receipt of invoice from the
Contractor.
Change to read:
1.17 INVOICING: 1505 will submit twice monthly, (using days 1-15
---------
and 16-31 per month), reports of actual card production generated
by the central image server. The Contractor will pay for the first
18,000 test cards starting on the first day of license production
for the first site, which will become the anniversary date. All
test cards over 18,000 shall be billed at the contractual rate. The
test card counter will be reset to zero on each anniversary date.
The Contractor then submit a twice-monthly invoice, including test
card production, Secretary of State, Department of Driver
Services, Fiscal Office, 2701 South Dirksen Parkway, Springfield,
Illinois 62723. Payment is to be made monthly in arrears upon
receipt of invoice from the Contractor.
In addition to the above, change the word monthly to twice-monthly and monthly
in the following sections:
5.05 INTERACTION WITH FACILITY SERVER AM) ISOS HOST
---------------------------------------------------
COMPUTER: PAGE 26, PARAGRAPH 1.
--------
6.01 GENERAL CONSIDERATIONS: PAGE 29, PARAGRAPH 7.
----------------------
7.03 ADDITIONAL SYSTEM REQUIREMENTS: PAGE 34, PARAGRAPH 1.
------------------------------
Delete the last sentence of the following:
<PAGE>
5.02 IMAGE WORKSTATION COMPONENTS: PAGE 21, SECOND DOT POINT.
----------------------------
. A minimum SVGA, .28 Dot Pitch, 17 inch color Energy Saver Monitor
capable of displaying 1024 X 768 pixels with 256 colors at a
minimum 75Hz refresh rate. For the mobile units a smaller 14 inch
--------------------------------------
SVGA. .28 dot pitch monitor is required:
----------------------------------------
Delete the following paragraph:
11.02 RESPONSE TIMES: PAGE 45 LAST PARAGRAPH WHICH READS:
---------------
The term "force majeure" as used herein shall mean without
limitation: acts of God, strikes, or lockout; acts of public
enemies; insurrection; riots; epidemics; lightning; earthquakes;
fire; storms; floods; washouts; droughts; arrests; restraint of
government and people; civil disturbances; and explosions.
Change the following:
14.00 BID PRICE: PAGE 49, YFEM C.
----------
Now reads:
C. Reduction in cost per issuance for Image Workstations eliminated due to
a change in the number of facilities at time of implementation:
$0.001 per 1 workstation.
Change to read:
C. Reduction in cost per issuance for Image Workstations eliminated due
to a change in the number of facilities at time of implementation:
$0.0024 per 1 workstation.
Add item F. to 14.00 BID PRICE:
F. Quarterly Pricing of Additional Components: These prices are increments to
-------------------------------------------
the base card price given in table A. These prices will take effect for all
cards issued in a given billing period for the period in which such equipment is
delivered to ISOS. A complete workstation includes all components required in
specifications. A manual laminator and die cutter may be used in lieu of the
automatic Atlantek laminator module in the mobile sites. Price will apply to all
manual laminators and die cutters ordered before implementation, and the
incremental card price is $0.0003 per unit. All prices include maintenance and
are as follows:
<TABLE>
<CAPTION>
ISOS Receives Additional Additional Additional
Equipment in Complete Complete Atlantek
Following Quarter Work Atlantek Printer
Station Printer Laminator
Module
- --------------------------------------------------------------------------------------
<S> <C> <C> <C>
Before 6/1/98 0.0024 0.0018 0.0005
- --------------------------------------------------------------------------------------
06/01/98 - 08/31/98 0.0025 0.0018 0.0005
- --------------------------------------------------------------------------------------
09/01/98 - 11/30/98 0.0025 0.0019 0.0006
- --------------------------------------------------------------------------------------
12/01/98 - 02/28/99 0.0026 0.0019 0.0006
- --------------------------------------------------------------------------------------
03/01/99 - 05/31/99 0.0027 0.0020 0.0006
- --------------------------------------------------------------------------------------
06/01/99 - 08/31/99 0.0028 0.0020 0.0006
- --------------------------------------------------------------------------------------
09/01/99 - 11/30/99 0.0029 0.0021 0.0006
- --------------------------------------------------------------------------------------
12/01/99 - 02/29/00 0.0030 0.0022 0.0006
- --------------------------------------------------------------------------------------
</TABLE>
<PAGE>
<TABLE>
<CAPTION>
ISOS Receives Additional Additional Additional
Equipment in Complete Complete Atlantek
Following Quarter Work Atlantek Printer
Station Printer Laminator
Module
- -----------------------------------------------------------------------------------
<S> <C> <C> <C>
03/01/00 - 05/31/00 0.0031 0.0022 0.0007
- -----------------------------------------------------------------------------------
06/01/00 - 08/31/00 0.0032 0.0023 0.0007
- -----------------------------------------------------------------------------------
09/01/00 - 11/30/00 0.0034 0.0024 0.0007
- -----------------------------------------------------------------------------------
12/01/00 - 02/28/01 0.0035 0.0026 0.0008
- -----------------------------------------------------------------------------------
03/01/01 - 05/31/01 0.0037 0.0027 0.0008
- -----------------------------------------------------------------------------------
06/01/01 - 08/31/01 0.0040 0.0029 0.0009
- -----------------------------------------------------------------------------------
09/01/01 - 11/30/01 0.0043 0.0031 0.0009
- -----------------------------------------------------------------------------------
12/01/01 - 02/28/02 0.0046 0.0033 0.0010
- -----------------------------------------------------------------------------------
03/01/02 - 05/31/02 0.0051 0.0036 0.0011
- -----------------------------------------------------------------------------------
06/01/02 - 08/31/02 0.0056 0.0040 0.0012
- -----------------------------------------------------------------------------------
09/01/02 - 11/30/02 0.0064 0.0046 0.0014
- -----------------------------------------------------------------------------------
12/01/02 - 02/28/03 0.0075 0.0053 0.0016
- -----------------------------------------------------------------------------------
03/01/03 - 05/31/03 0.0091 0.0064 0.0019
- -----------------------------------------------------------------------------------
06/01/03 - 08/31/03 0.0117 0.0083 0.0025
- -----------------------------------------------------------------------------------
09/01/03 - 11/30/03 0.0171 0.0120 0.0036
- -----------------------------------------------------------------------------------
12/01/03 - 02/29/04 0.0330 0.0231 0.0070
- -----------------------------------------------------------------------------------
</TABLE>
The above pricing table assumes a 6/1/98 implementation date. All other
proposal, terms, conditions, specifications and prices shall remain unchanged.
Viisage Technology, Inc. Office of the Secretary of State
/s/ Yona Wieder
- ---------------------------- ----------------------------
Signature Director, Driver Services Department
Yona Wieder
- ---------------------------- ----------------------------
Signed by (print or type) Purchasing Agent
VP Marketing 5/29/97
- ---------------------------- Approved by
Title Date
----------------------------
George H. Ryan, Secretary of State
Acting in his capacity as Secretary
of State and not individually.
----------------------------
Date
<PAGE>
[SEAL OF THE STATE OF
ILLINOIS APPEARS HERE]
George H. Ryan
Secretary of State
BUDGET AND FISCAL MANAGEMENT
PURCHASING DIVISION
REQUEST FOR PROPOSAL DOCUMENT NO. DS 0l 98R
FOR
DIGITAL DRIVER LICENSING SYSTEM
Required For Use By
ILLINOIS SECRETARY OF STATE
DRIVER SERVICES DEPARTMENT
2701 SOUTH DIRKSEN PARKWAY SPRINGFIELD,
ILLINOIS 62723
Date Due APRIL 9, 1997
Bid Opening Time 2:00PM
Issued By
PURCHASING DIVISION
124 HOWLETT BUILDING
SPRINGFIELD, ILLINOIS 62756
<PAGE>
DS 0l 98R
TABLE OF CONTENTS
-----------------
KEY ITEMS
KEY ACTION DATES
BACKGROUND
GLOSSARY OF TERMS
PROPOSAL PREPARATION AND SUBMISSION
SECT. SUBJECT PAGE
NO.
1.00 NOTICE TO BIDDERS................................................. 1
1.01 INTENT............................................................ 1
1.02 PURPOSE........................................................... 1
1.03 RECEIPT OF PROPOSALS.............................................. 1
1.04 CONTRACT TERM..................................................... 2
1.05 OPTION TO RENEW................................................... 2
1.06 CONTRACT PRICE.................................................... 2
1.07 ECONOMIC ADJUSTMENT PROVISION..................................... 2
1.08 SUBMISSION OF PROPOSALS........................................... 2
1.09 ALTERNATE PROPOSALS............................................... 3
1.10 EXCEPTIONS........................................................ 3
1.11 QUALIFICATIONS OF BIDDER.......................................... 3
1.12 MANDATORY REQUIREMENTS............................................ 4
1.13 MANDATORY OPTIONS................................................. 4
1.14 DESIRABLE OPTIONS................................................. 4
1.15 TECHNICAL PROPOSAL................................................ 5
1.16 COST PROPOSAL..................................................... 6
1.17 INVOICING......................................................... 6
1.18 NO ADD ONS........................................................ 6
1.19 PROPOSAL AUTHENTICATION........................................... 6
1.20 COST OF PROPOSAL PREPARATION...................................... 7
1.21 INTERPRETATION OF SPECIFICATIONS.................................. 7
1.22 ADDENDUM TO THE REQUEST FOR PROPOSAL.............................. 7
1.23 POST-PROPOSAL CONFERENCE.......................................... 7
1.24 BIDDERS PROPOSAL AMENDMENTS....................................... 7
1.27 PROPOSAL TENURE................................................... 7
1.25 PROPOSAL RESERVATIONS............................................. 7
1.26 PERFORMANCE BOND.................................................. 7
1.27 TIME LIMITS....................................................... 8
1.28 DOWNTIME DAMAGES.................................................. 8
1.29 AWARD OF CONTRACT................................................. 8
1.30 CONTRACT.......................................................... 8
1.31 COMMENCEMENT OF WORK.............................................. 8
1.32 VENDOR CONTACT.................................................... 8
1.33 ASSIGNMENT/SUBCONTRACTING/JOINT VENTURES.......................... 8
1.34 PUBLIC INFORMATION................................................ 9
1.35 IDHR IDENTIFICATION NUMBER........................................ 9
2.00 GENERAL TERMS AND CONDITIONS......................................10
2.01 FISCAL FUNDING....................................................10
2.02 COMPLIANCE WITH LAW...............................................10
2.03 GOVERNING LAW.....................................................10
<PAGE>
DS 0l 98R
2.04 NON-DISCLOSURE - PUBLICITY........................................10
2.05 VENUE.............................................................10
2.06 INDEPENDENT VENDOR STATUS.........................................10
2.07 FORCE MAJEURE.....................................................10
2.08 INSURANCE.........................................................10
2.09 REQUIRED MINIMUM INSURANCE COVERAGE...............................10
2.10 EVIDENCE OF INSURANCE COVERAGE....................................11
2.11 CANCELLATION......................................................11
2.12 MORE FAVORABLE TERMS..............................................11
2.13 PRODUCT IMPROVEMENT...............................................11
2.14 NOTICE OF INTENT..................................................11
2.15 NON-HIRING OF EMPLOYEES...........................................12
2.16 WAIVER............................................................12
2.17 NOTICES...........................................................12
3.00 THE PRESENT SYSTEM AND ENVISIONED FUTURE SYSTEM...................13
3.01 GENERAL CONSIDERATIONS............................................13
3.02 TYPICAL DL/ID ISSUANCE PROCESS....................................13
3.03 ENVISIONED FUTURE SYSTEM..........................................14
3.04 BACK-END PROCESS..................................................15
3.05 FRONT END PROCESS.................................................16
3.06 DL/ID CARD VOLUMES AND OFFICE OPERATING HOURS.....................18
4.00 SPECIFICATIONS FOR EQUIPMENT AND SYSTEMS REQUIREMENTS.............19
4.01 SCOPE OF WORK.....................................................19
5.00 DIGITAL DRIVERS LICENSING WORKSTATION SPECIFICATIONS..............21
5.01 GENERAL CONSIDERATIONS............................................21
5.02 IMAGE WORKSTATION COMPONENTS......................................21
5.03 IMAGE WORKSTATIONS FOR MOBILE SITES...............................24
5.04 TERMINAL EMULATION MODE...........................................24
5.05 INTERACTION WITH FACILITY SERVER AND ISOS HOST COMPUTER...........24
5.06 SPECIAL HANDLING OF DUPLICATE DL/ID CARDS.........................26
5.07 REPRINTS..........................................................26
5.08 IMAGE WORKSTATION SECURITY........................................26
6.00 OPTIONAL CENTRAL ISSUANCE SYSTEM SPECIFICATIONS...................28
6.01 GENERAL CONSIDERATIONS............................................28
6.02 CENTRAL ISSUANCE SYSTEM SECURITY..................................29
6.03 DESIRED AUTOMATED MAILING OPTIONS.................................29
7.00 CENTRAL IMAGE SYSTEM..............................................31
7.01 GENERAL CONSIDERATIONS............................................31
7.02 SPECIFICATIONS FOR THE CENTRAL IMAGE SYSTEM.......................31
7.03 ADDITIONAL SYSTEM REQUIREMENTS....................................33
7.04 IMAGE FILE RETRIEVAL AND PRINTING.................................34
8.00 DL/ID CARD SPECIFICATIONS.........................................36
8.01 GENERAL DL/ID CARD CONSTRUCTION...................................36
8.02 LAMINATION/COATING................................................36
8.03 DL/ID CARD PRINTING AND HEADERS...................................36
8.04 FRONT OF THE DL/ID CARD...........................................37
8.05 BACK OF THE DL/ID CARD............................................37
8.06 DL/ID CARD DURABILITY AND SECURITY................................38
9.00 TRAINING SPECIFICATIONS...........................................40
9.01 GENERAL CONSIDERATIONS............................................40
9.02 TRAINING PLAN.....................................................40
9.03 TRAINING MATERIALS................................................41
10.00 SPECIFICATIONS FOR TESTING AND IMPLEMENTATION.....................42
10.01 GENERAL CONSIDERATIONS............................................42
10.02 STAFFING..........................................................42
10.03 SYSTEM............................................................42
<PAGE>
DS 0l 98R
10.04 DEVELOPMENT TESTING...............................................42
10.05 PERFORMANCE TESTING...............................................43
10.06 ISOS STRESS TESTING...............................................43
10.07 PILOT PHASE.......................................................43
10.08 IMPLEMENTATION....................................................43
11.00 REMEDIAL AND PREVENTATIVE MAINTENANCE SPECIFICATIONS..............44
11.01 GENERAL CONSIDERATIONS............................................44
11.02 RESPONSE TIMES....................................................44
11.03 HARDWARE AND SOFTWARE MAINTENANCE.................................45
11.04 SUPPLIES..........................................................46
11.05 KEY MAINTENANCE AND PERSONNEL.....................................46
12.00 DEMONSTRATION OF IMAGE WORKSTATION AND DL/ID CARD.................47
PRODUCTION SPECIFICATIONS
13.00 EVALUATION........................................................48
13.01 PROCESS...........................................................48
13.02 EVALUATION CRITERIA...............................................48
13.03 REVIEW............................................................48
14.00 BID PRICE.........................................................49
15.00 BIDDER CERTIFICATIONS.............................................50
ATTACHMENTS
Attachment A: Offices And Volumes
Attachment B: Mainframe and State Communications System
Specifications
Attachment C: Picture of Current Licenses and ID Cards
Attachment D: State Law and Rule Regarding Organ Donor and
Medical Designations
Attachment E: AAMVA Best Practices Imaging Standard For
Photographs And Signatures
Attachment F: AAMVA Best Practices Recommendations For
The Use of Bar Codes
Attachment G: Personnel Profile Summary
Attachment H: Testing Criteria
Attachment I: Bidder Questionaire
Attachment J: Cost Proposal
<PAGE>
DS 0l 98R
ILLINOIS DIGITAL DRIVER LICENSE RFP KEY ITEMS
1. Samples required with bid.
2. System demonstration required of qualified bidders.
3. Type of DL/ID Issuance: over-the-counter (instant).
4. A small Central Issuance System to accommodate new initiatives is included
as a mandatory option.
5. Contract Term: Seven (7) years with three (3) one-year renewal options.
6. System testing: after development testing, a 45 day period for
performance testing, followed by ISOS stress testing for a period of 30
days, followed by pilots with production in facilities for 2 to 4 months,
and subsequent statewide phased-in implementation.
7. Image Storage: The images will be uploaded and retrieved on-line/real-time.
The images will be stored on Central Image System installed at an ISOS
provided facility. Mandatory options for bid are for the Contractor to
provide the Central Image System via cost per issuance or via purchase.
Alternatively, the Illinois Secretary of State may choose to provide the
Central Image System.
8. Minimum Number of Image Wordstations: Contractor is to provide enough
Workstations to meet peak hourly volumes at each issuance office.
9. Total number of drivers in Illinois: 7.6 million.
10. Total number of ID holders in Illinois: 1.8 million.
11. Required card life: ten (10) years.
12. Writable surface on the back of the DL/ID is required.
13. A one-step must be bid.
14. Both a l-D bar-code and an encrypted 2-D bar-code needs to be printed on
either the front or back of the DL/ID card at time of issuance.
15. Performance Bond and Downtime Damages: included in RFP.
16. Compliance with AAMVA standards required.
<PAGE>
DS 0l 98R
KEY ACTION DATES
These are key important dates and times for action items related to this Request
for Proposal. If the Illinois Secretary of State finds it necessary to change
any of these dates, it will be accomplished by addendum.
ACTION DATE
------ ----
Release of Request for Proposal 3/21/97
Proposals Due 2:00 pm 4/09/97
Qualified Bidder Demonstrations To Be Determined
Central Image System installation completed, 10/1/97
Testing Begins
Delivery of Brochure 11/21/98
First Pilot Site Begins Operation 2/11/98
Full Statewide Implementation 6/30/98
System Acceptance 7/31/98
Central Issuance Implementation 7/11/99*
* This date is contingent on implementation dates for new initiatives which
will require this option.
- ii -
<PAGE>
DS 0l 98R
ILLINOIS SECRETARY OF STATE BACKGROUND INFORMATION
The Illinois Office of the Secretary of State (ISOS) is an elected
Constitutional office. It is responsible for drivers licensing services in
Illinois, including the issuance of drivers licenses and identification
cards (DL/IDs). The Department of Driver Services (DSD) operates the
facilities throughout the state that issues DL/IDs. The Department of
Information Systems Services (ISS) provides mainframe, telecommunications
and other information systems services for all 1505 Departments. The
Administrative Offices of the Driver Services Department are located at 2701
5. Dirksen Parkway in Springfield, Illinois 62723.
At the time of implementation of the new driver licensing system there is
projected to be 138 permanent and mobile drivers license facilities
statewide that are leased or owned by 1505 1/2 Approximately 500 military
and other non-routine DL/IDs are currently issued from a central location,
using instant issuance workstations in the Dirksen facility.
There are currently nineteen (19) Facilities at which DL/IDs are issued
from space leased or owned by another entity, for perhaps one day a week or
a few days a month. We plan to convert these 19 facilities to a mobile
travel team model. There are currently two (2) mobile units operating
primarily in the metro Chicago area. DL/IDs are occasionally issued at other
locations as special events. These will also be part of the new mobile
travel team model. ISOS has decided to implement an over-the-counter
(instant) Digital Imaging System to replace the current photographic
equipment. ISOS plans to lease all Image Workstations from the selected
Contractor.
ISOS will acquire the Central Image System from the Contractor, or aquire it
from another source. These are mandatory options to be included in the
Request for Proposal.
Goals in implementing a Digital Imaging System include increased customer
service, reduced potential for fraud, an easy to use, ergonomically designed
system for facility employees, and maximum portability and expandability in
the system. In the area of fraud reduction, ISOS is interested in mechanisms
to prevent fraud, and to detect fraud if and when it occurs. DL/ID card
durability and security are paramount. We will not capture or store
biometrics unless future federal requirements dictate otherwise. With
digital imaging production, we will begin producing temporary drivers
licenses and instruction permits as DL/ID cards rather than paper documents,
and will look at changing school bus permit procedures to incorporate it
also into the DL/ID card rather than a paper process only.
The implementation of digital imaging DL/ID production is seen as the first
step in our movement to a "paperless" facility, with extensive use of
document imaging technology and electronic testing. This DL/ID production
system will need to fully integrate into that future design.
New initiatives may create a relatively small Central Issuance Function in
the future. This may be implemented in the 2nd or 3rd year of the term of
this contract. Volume could eventually reach 2,500 per day.
It is included as a mandatory option in the Request for Proposal.
We plan to upgrade all ISOS telecommunications capability to allow for
on-line/real-time image retrieval at all sites regardless of type or
location. Our goal is to have the increased telecommunications capacity at
the time Digital DL/ID System is implemented statewide.
In the future, we plan to share images electronically with law enforcement
and courts. Until telecommunications capacity exists, we will auto-fax
images to them. We will look at additional uses of images by ISOS, such as
on disabled parking placards. We also want to look at future opportunities
related to sharing images with other entities in the private sector.
- iii -
<PAGE>
DS 0l 98R
The inclusion of smart chips with private sector participation may be
examined in future contracts, as that technology develops. We also plan to
exchange images and data electronically via AAMVAnet, as part of CDLIS/PDPS
and other AAMVA initiatives.
ISOS invites qualified experienced technical service oriented corporations,
partnerships, and participating individuals to submit proposals for a
complete& Digital Imaging System.
- iv -
<PAGE>
DS 0l 98R
GLOSSARY OF TERMS
-----------------
AAMVA--American Association of Motor Vehicle Administrators.
Back-up Image Workstation--a Digital Imaging System that will be used by ISOS to
temporarily replace an Image Workstation that is not functioning properly. The
- -----------
Back-Up Image Workstation must be portable and will be transported between
various facilities. It will only be used until the Image Workstation it replaces
is brought back into service.
Bidder--an organization or entity that chooses to submit a bid in response to
this Request for Proposal.
CDLIS--Commercial Drivers License Information System. A mandated national
pointer system indicating the ownership of commercial driver records.
CDL-Commercial Drivers License.
Central Image System--centrally located image database system.
Central Issuance System--new system that may be added during the term of the
Contract in response to new initiatives that require that DL/ID be issued
centrally and that do not require a facility visit from applicants or DL/ID
holders.
CLIQ--an e-mail and word processing software package used by facilities that
runs on a Unix system.
Contract--the legally binding document that will result from this Request for
Proposal.
Contractor--the organization or entity that is awarded the resultant
contract from this Request for Proposal. May also be referred to as Vendor.
Correction--a document that is presented, that is damaged or worn or that has
incorrect information which has to be processed again. Includes changes in name
and address.
DASD--Direct access storage device.
DL/ID--driver's licenses, temporary permits, temporary drivers licenses,
commercial drivers licenses, and identification cards issued by ISOS. Also
referred to synonymously as DL/ID cards or cards.
DSD--Driver Services Department. The ISOS organizational unit where DL/IDs are
issued.
Duplicate--a reissued document because the original has been lost or stolen.
Examiner--An ISOS employee authorized to issue a DL/ID card. An Examiner may
also be referred to synonymously as a Public Service Clerk (PSC) or Public
Service Representative (PSR) or as an Operator.
Facility--describes any ISOS permanent or mobile facility where DL/IDs are
issued.
Facility Server--the RS/600 or compatible system located in each facility
that contains the facility applications and other software.
Full implementation--the first day that all Illinois drivers license facilities
statewide are issuing drivers licenses, identification cards, duplicates, and
corrections as outlined in this Request for Proposal.
-v-
<PAGE>
DS 0l 98R
Image File--the stored file containing the applicant's image, signature image,
Social Security number and DL/ID number.
Image Workstation--the Digital Imaging System supplied by the Contractor that
will capture an applicant's picture and signature, merge the images with the
applicant's demographic data, and produce a DL/ID card. The Image Workstation
will upload images and retrieve images from the Central Image System on-
line/real-time.
ISOS--refers to the Office of the Illinois Secretary of State. Terms "Secretary
of State", "ISOS", "the Department" may be used in this document as synonymous
terms.
ISOS Communications Network--the communications network that connects ISOS PCs,
PC Workstations, terminals, and peripherals to the ISOS mainframe, minisystems,
and LAN.
ISOS Host Computer--ISOS centrally located mainframe system.
ISS--Information &systems Services Department. ISOS organizational unit that
provides computer and information services.
Mobile Facility--an issuance location using portable equipment. May also be
referred to as part-time facility.
PDPS--Problem Driver Pointer System. A mandated national pointer system
indicating applicant eligibility.
Permanent Facility--an issuance location using fixed, permanently installed
equipment. May be extended or full-time facility. May be a full service
facility, or an express facility with basic services or a CDL-only facility.
Picture--the digital image of the applicant themselves.
Qualified bidder--an organization or entity that meets the minimum
qualifications to have their bid considered, as set forth in this Request for
Proposal.
State--the State of Illinois.
System Acceptance--action by ISOS following 30 consecutive days of successful
system performance following statewide implementation.
Testing--the period of time included in the testing stages in which the
subsystem/modification/function/interface/performance must operate according to
specifications for a determined period of time before acceptance. Seen as pre-
implementation, followed by phased-in implementation.
Work Day--each day in a year that an ISOS facility is open to the public.
Working Hour--each hour in a day that an ISOS facility is open to the public.
- vi -
<PAGE>
State of Illinois
Office of the Secretary of State
Purchasing Division
Room 124 Howlett Building
Springfield, Illinois 62756
PROJECT No. DS Ol 98R
REQUEST FOR PROPOSALS
FOR
DIGITAL DRIVER LICENSING SYSTEM
1.00 NOTICE TO BIDDERS:
-----------------
1.01 INTENT: It is our intent to enter into a contract with the vendor
-------
submitting the best proposal, as determined by the office of the
Secretary of State, for services in accordance with the terms,
conditions and specifications contained herein.
1.02 PURPOSE: The purpose of this Request for Proposal (RFP) is to
-------
define the scope of the work to be done, identify deliverables,
terms, conditions and specifications, and to select the most
qualified responsible and responsive vendor to provide such
services consistent with prevailing economic conditions.
1.03 RECEIPT OF PROPOSALS: All proposals must be received at the
--------------------
Secretary of State, Purchasing Division not later than 2:00 PM,
-------
Local Time APRIL 9, 1997. Proposals will be publicly opened and
-------------------------
read aloud. The required copies of the proposal must be submitted
in sealed envelopes or containers clearly marked:
PROJECT No. DS Ol 98
PROPOSAL FOR DIGITAL DRIVER LICENSING SYSTEM
Mr. Jack L. Gooding, Purchasing Agent
Secretary of State Purchasing Division
Room 124 Howlett Building
Springfield, Illinois 62756
No proposals will be accepted after the date and time specified for
Receipt of Proposals. Proposals received after the time specified
will be returned unopened to the sender. The Secretary of State
does not prescribe the method by which proposals are to be
transmitted; therefore, it cannot be held responsible for any delay
in the transmission of the proposals. From the date of issuance of
this RFP until the official award is made, the bidder must not make
available to, nor discuss its proposal or any parts thereof, with
any Secretary of State employee other than as a result of an
authorized request made by the Secretary of State in pursuance of
the purposes and goals as expressed in this RFP.
Unnecessarily elaborate responses beyond that sufficient to present
a complete and effective response to the solicitation are not
desired and may be construed as an indications of the bidder's lack
of cost consciousness. Unless specifically requested in the
solicitation, elaborate art work, corporate brochures, lengthy
narratives, expensive paper, specialized binding, and other
extraneous presentation materials are neither necessary nor
desired.
<PAGE>
DS 01 98R
1.04 CONTRACT TERM: The contract resulting from this RFP shall be for a term
-------------
beginning on execution date of the Contract and terminating on June
30, 2004, with three additional twelve month renewal periods subject to
the provisions contained in para. 1.05, 1.06 and 1.07.
1.05 OPTION TO RENEW: The contract shall be subject to three (3) additional
---------------
one year renewals for the terms July 1, 2004 through June 30, 2005, July
----------------------------------------
1, 2005 through June 30, 2006 and July 1, 2006 through June 30, 2007
--------------------------------------------------------------------
provided there is no significant change in the terms, conditions and
specifications and provided such renewals are mutually agreed to by both
parties.
1.06 CONTRACT PRICE: The bidder's contract price must remain firm through
---------------
June 30, 2O00 and may be subject to review and adjustment once each year
thereafter in accordance with the provisions contained in Para. 1.07.
All mandatory options chosen by ISOS will be included in the selected
bid price option and included in the contract price at execution with
the exception of the Central Issuance System option. This option may be
included at contract execution ar may be added at any time during the
term of the contract by amendment. The applicable bid prices in 14.00
for including this option must remain firm through June 30, 2000, and
may be subject to review and adjustment once every year thereafter in
accordance with provisions contained in Para. 1.07.
1.07 ECONOMIC ADJUSTMENT PROVISION: In the event the Vendor's costs for
-----------------------------
materials required to service this contract should increase more than 5%
--
during the term of this contract, but not prior to June 30, 2000 as
specified in Para. 1.06, the Vendor may upon submission of proof of such
increase, request an adjustment to the contract price. Requests for
price adjustment shall be submitted to the Secretary of State Purchasing
Division with documentary evidence of the Vendor's costs as of the date
this bid was submitted~ and documentary evidence of the Vendor's
increased costs and the effective date of such increases. The burden of
proof is entirely on the Vendor. Documentary evidence shall consist of,
but not necessarily be limited to, copies of manufacturers dated net
price lists, copies of actual invoices from Vendor's suppliers, etc.
Requests for contract price adjustment by the Vendor resulting in
'increased cost shall be representative of, and shall not exceed, the
Vendor's general price increase to the entire industry. Upon receipt of
adequate and verifiable documentation, the State may adjust the contract
price in a precise dollar and cents (not percentage) amount to
compensate the Vendor for his cost increase. No "pass through" of profit
percentages is allowed. Requests for contract price adjustment will be
considered only once in a twelve month period. Contract price
adjustments authorized by the Secretary of State, Purchasing Agent,
shall be evidenced by an executed amendment to the existing contract.
If the Vendor is unable to furnish adequate and verifiable documentation
which is acceptable to the Purchasing Agent to support any request for
price adjustment, then the Vendor and the State may agree to adjust the
contract price based on the Producer price Index appropriate commodity
Code as published by the U.S. Department of Labor.
In the event the Vendor's cost should decrease more than 5% the Vendor
--
shall notify the Purchasing Agent of the precise dollar and cents
amount of the decrease, and the effective date of the cost reduction.
The Secretary of State will amend the contract accordingly.
1.08 SUBMISSION OF PROPOSALS: The proposal shall be submitted in two
------------------------
parts: a Technical Proposal and a Cost Proposal. The proposal must be
clearly identified on the outside of the package as follows: (I) name of
bidder, (2) name of project, (3) project number and (4) date and time of
bid opening. Two (2) originals and six (6) copies of the Proposal are
required.
2
<PAGE>
DS Ol 98R
Technical Proposal shall be arranged, numbered, and responded to in the
order of requirements as listed in the "Technical Proposal Format". The
format of the submitted proposal shall restate the
Proposal Format requirements verbatim and then respond to the
requirement. Responses shall be in a three ring binder(s) and each
Technical Proposal Requirement shall be tabbed for easy reference. A
table of contents shall be included.
The Cost Proposal must include detailed information as requested herein
on the costs proposed to accomplish the project.
Contractors are cautioned to submit their proposals on 'the most
favorable basis, price and terms included, since the award is expected
to be made without negotiation based on the price and terms of the
proposals as initially submitted.
1.09 ALTERNATE PROPOSALS: No alternatives to mandatory requirements or
-------------------
specifications will be considered. A bidder may only deviate from a
specification if they propose to exceed it. Any such deviation from
specification indicated herein must be clearly pointed out; otherwise,
it will be considered that the proposal submitted is in strict
compliance with these specifications, and the successful contractor will
be held responsible therefore. Any deviations must be explained in
detail.
If the bidder wishes to submit options for meeting a particular
specification or mandatory requirement, they may do so. Each option bid
must be clearly marked as such, with cost given for each option. All
options must meet or exceed specifications and mandatory requirements.
Bidders shall describe potential enhancements and capacities for future
system design, as it relates to future Illinois Secretary of State
(ISOS) goals or plans described elsewhere in this Request for Proposal.
1.10 EXCEPTIONS: No conditional proposals will be considered. All proposals
----------
are subject to the terms and conditions outlined herein. All responses
will be controlled by such terms and conditions and the submission of
other terms and conditions, price lists, catalogs, and/or other
documents as part of a bidder's response will be waived and have no
effect either on this Request for Proposals or on any contract that may
be awarded resulting from this solicitation. Bidders specifically agree
to the conditions set forth in the above paragraph by signature to the
proposal.
1.11 QUALIFICATIONS OF BIDDER:
------------------------
A. Bidders must be registered with and certified by the Illinois
Department of Human Rights. Enter your IDHR Identification Number in
the space provided on the bid page of this document.
B. Bidders must have a properly completed "Bidders Application Form
#PD-2l on file in the office of the Secretary of State Purchasing
Department not later than on the date of the bid opening.
C. Bidders contract must not create a conflict of interest. Bidders
shall not be guilty of a felony or bribery, and shall not be barred
from bidding by any other unit of government.
D. Bidders must be capable, financially and otherwise, to fully meet
all requirements of the contract.
3
<PAGE>
DS Ol 98R
E. Bidder must have performed similar contract services in
successfully designing and delivering a digital imaging drivers
license/identification production system for a state or province
that uses an instant issuance system.
F. If bidders are unknown to the Office of the Secretary of State or
their competency questioned, it shall be understood that bidders
shall, on request, file with the Office of the Secretary of State
within seven (7) days reliable data and reference for investigation.
1.12 MANDATORY REQUIREMENTS: Whenever the terms "shall", "must", will", or
----------------------
"is required" or "mandatory" are used in the RFP, the specification or
item or service being referred to is a mandatory requirement. Failure to
meet any mandatory requirement will cause rejection of bidder's
proposal. Failure to meet a mandatory requirement may be established by:
A. bidder state's that a mandatory requirement cannot be met;
B. bidder fails to include information necessary to substantiate that it
has been met;
C. bidder fails to include information requested by a mandatory
requirement;
D. bidder presents information requested in a manner inconsistent with
instructions in the request for proposal;
E. reasonable doubt is established by the reviewers as to the bidder's
ability to comply with one or more mandatory requirements.
1.13 MANDATORY OPTIONS: Some mandatory requirements in the RFP will be
-----------------
identified as "mandatory options". This refers to items or features that
are options that may be chosen by the State, based on a variety of
factors, including cost. However, it is mandatory for the bidder to
include the option in the bid.
1.14 DESIRABLE OPTIONS: Whenever the terms "can", "may", or "should" are
-----------------
used, the specification or item being referred to is desirable but not
mandatory. Failure to provide any items so termed will not be cause for
rejection. They are also seen as options or enhancements that may be
chosen by the State. They are not construed as strictly as mandatory
requirements. However, bids that provide more of the desirable features
or that meet them more effectively than another proposal may be given
stronger consideration in the selection of a bidder. Each desirable
feature included in the proposal must have the cost per item clearly
noted.
1.15 TECHNICAL PROPOSAL: The technical proposal must include detailed
-------------------
information relative to how the bidder proposes to accomplish the tasks
described in the Scope of Work contained in this document. The Bidder is
-------------
encouraged to be specific when responding to a specification. For
-----------------------------------------------------------------
example. if a specification requires that an operation of the
-------------------------------------------------------------
Workstation take no more than two minutes. and the Bidders solution only
------------------------------------------------------------------------
requires one minute. The Bidders should mention the one minute maximum
----------------------------------------------------------------------
time.
-----
Technical Proposal Format:
A. Executive Summary of the Bidder's response to this RFP, including
Form PD-21 and the bidder questionaire (Attachment I) and an overview
of the bidder's solution. The bidder must make a statement in the
Executive Summary as to whether they do or do not take exception to
any of the
4
<PAGE>
DS Ol 98R
specifications in this RFP. If the bidder does take exception(s), the
exception(s) shall be listed in the Executive Summary. All
subContractors must be listed here.
B. A Technical Response, detailing the Bidder's hardware, software, and
other components of proposed DL/ID card solutions to the Digital Driver
Licensing System. This shall be presented in these sections. The
specifications and requirements for each section are described further
in this RFP:
1. Digital Workstation.
2. Central Image System.
3. Central Issuance System.
4. DL/ID Cards.
5. Training. This shall include a detailed Training Plan, and sample
training and operation manuals.
6. Testing and Implementation. This shall include a detailed Pilot
Testing Plan and detailed Implementation Work Plan and proposed
timetable for completion of the project.
7. Remedial and Preventive Maintenance. This shall include a detailed
Maintenance Plan.
C. Twelve (12) DL/ID card samples (with the 2 original responses and each
of the 6 copies) including 2 samples each of a driver license, a
commercial driver license (CDL), an identification card, a temporary
drivers license, a t1Valid without Photo and Signature" drivers
license, and a learner's permit. The samples shall be produced from
decompressed Image Files that have been compressed with the compression
scheme proposed by the Bidder. All samples shall be originals and not
copies.
D. Printed DL/ID samples. One sample of black & white and one sample of
color blow-ups in the following sizes: 2 1/2" X 3", 5" X 6", and 7 1/2"
X 9". The samples shall be produced from decompressed Image Files that
have been compressed with the compression scheme proposed by the
Bidder. These samples shall be produced on the printers proposed by the
Bidder, at a minimum resolution of 300 dpi. One set of samples shall be
included with each copy of the Bidder's response.
E. Independent Laboratory Tests evaluating the proposed DL/ID card's
durability and security. (See Attachment H.)
F. Brochures, catalogs and specification sheets supporting the hardware to
be supplied by the bidder. Items shall be identified by the model name
and number. Any modifications or deviations or accessory or other items
not covered by printed literature shall be described in a written
statement.
G. Detailed Financial and Organizational information on the bidder. This
shall include but not be limited to the company size; organization;
date of incorporation; ownership; number of years in business; total
number of employees including number of women and number of minorities;
number of staff both in total and in Illinois; number of offices in
total and in Illinois; home office
5
<PAGE>
DS Ol 98R
location; a current audited financial statement, including statements
of revenue and profit for the last five years; quarterly report; Dunn &
Bradstreet rating or other acceptable proof of financial
responsibility. Financial information will be kept confidential unless
otherwise required by law. The failure of the bidder to submit any such
information may result in no further consideration and rejection of
the bidder's proposal. Some of this information will be captured on
forms included as Attachment I.
H. A description of similar projects with government clients in which the
bidder has been involved, with the name, address, and phone number of a
person to contact for verification of the bidder's participation and
performance in that project.
J. Descriptions of and references for all subContractors. Clearly describe
the services, supplies or equipment or other goods to be purchased from
subContractors. Similar financial and organizational information on all
subContractors is also required.
K. Provide resumes of current staff members who will be working on the
Digital Driver Licensing System project, along with each person's
pertinent digital imaging experience coincident with this project's
objectives.
1.16 COST PROPOSAL: The Cost Proposal must include detailed information as
-------------
requested herein relative to the costs proposed to accomplish the proposed
project. This will augment Section 14.00 and shall include completion of
Attachment J.
The number of facilities may change between RFP issuance date and the time
of implementation. Changes will be made by attaching an amendment. The
bidder is required to give a per document price reduction in their Cost
Proposal for each Image Workstation eliminated. For the Central Image
System, the Bidder must state in the Cost Proposal the cost for any
additional retrieval software packages during the life of the contract and
minimum hardware and software requirements for running it.
The cose proposal must specify~ the total number of Image Workstations by
facility to be supplies by the contractor and provide the rationale used
by the bidder to determine that number will adequately meet anticipated
peak hourly volumes as required in Sections 4.01 and 5.02.
1.17 INVOICING: The State will submit a monthly report to the Contractor
---------
stating the number of digital DL/ID cards actually issued. The Contractor
will then submit a monthly invoice to the Office of the Secretary of
State, Department of Driver Services, Fiscal Office, 2701 South Dirksen
Parkway, Springfield, Illinois 62723. Payment is to be made monthly in
arrears upon receipt of invoice from the Contractor.
1.18 NO ADD ONS: The State will pay for only those DL/ID cards actually
----------
issued. Consideration will not be given to waste factor allowance (to
include laminates or any other system-related supplies) in the payment
plan. The Contractor agrees to absorb the cost of any DL/IDs rejected by
the State for any reason.
1.19 PROPOSAL AUTHENTICATION: Proposals must be signed and dated by a
-----------------------
principal of the firm or other person who is duly authorized to enter into
a binding contract with the State. Unsigned proposals will receive no
consideration.
6
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DS Ol 98R
1.20 COST OF PROPOSAL PREPARATION: All costs associated with preparation and
----------------------------
submission of a proposal are the responsibility of the bidder. These
costs shall not be chargeable to the State by either the successful or
unsuccessful bidder. All proposals become the property of the State and
will not be returned except in the case of a late submission.
1.21 INTERPRETATION OF SPECIFICATIONS: If any prospective bidder is in doubt
--------------------------------
as to the intent or true meaning of any part of the terms, conditions
and specifications, said prospective bidder shall submit, to the
Purchasing Agent, a written request for interpretation. Such requests
must be received in the Purchasing Division not later than April 4,
1997. The interpretation will be made by an addendum to this RFP which
will be duly issued to all prospective bidders.
1.22 ADDENDUM TO THE REQUEST FOR PROPOSAL: In the event it becomes necessary
------------------------------------
or desirable to amend, add to, or delete from any part of this RFP, such
amendment shall be provided to all prospective bidders who received the
basic RFP. The Secretary of State reserves the right to make such
amendments at any time prior to the proposal due date. It is the
bidder's responsibility to be cognizant of the contents of all addenda
to this RFP. The bidder's response must include acknowledgement of
receipt and understanding of all addenda.
1.23 POST-PROPOSAL CONFERENCE: If the evaluation committee desires to
------------------------
clarify any point(s) in any bidders proposal during the proposal
evaluation process, the bidder will be contacted and an appointment
arranged between the bidder and the evaluation committee. Reference to
proposal sections and the questions concerning those sections will be
provided to the bidder at the time the meeting is arranged. No
substantive changes to the proposal will be permitted as a result of the
meeting, but clarifications can be made.
1.24 BIDDER'S PROPOSAL AMENDMENTS: Bidders may change or amend their proposal
----------------------------
at any time between time of submission and the closing date and time
specified in paragraph 1.03 above. Said changes must be in writing.
Phone calls, telegrams, or facsimile transmissions will not be accepted.
No changes will be accepted after the date and time specified for
submission and receipt of proposals.
1.25 PROPOSAL TENURE: The bidder's proposal shall remain firm and unaltered
---------------
for a period of 90 days from date of the bid opening or until a contract
is fully executed, whichever is earlier.
1.26 PROPOSAL RESERVATIONS: The State reserves the right to reject any or all
---------------------
proposals, to award in whole or in part, and to waive minor defects and
technicalities. An individual proposal may be rejected if it fails to
meet any requirement. The State may seek clarification from a bidder at
any time, and failure to respond is cause for rejection. Contract
negotiations may be necessary after award in order to memorialize
understandings.
Submission of a proposal confers no rights on the bidder to an award or
to a subsequent contract. This RFP process is for the benefit of the
State only and is intended to provide the State with competitive
information to assist in selection of goods or services. All decisions
on compliance, evaluation, terms and conditions shall be made in the
best interest of the office of the Secretary of State and solely at the
discretion of the Secretary of State.
1.27 PERFORMANCE BOND: The successful bidder WILL be required to post a
----------------
Performance Bond within thirty (30) days after notification of award.
The Vendor agrees to produce and deliver a Faithful Performance Bond in
the principal sum of One Million Dollars ($1,000,000.00) and to
maintain said bond continuously and at all times during the entire term
of this agreement. The Vendor
7
<PAGE>
DS Ol 98R
shall execute such bond as principal, and the Surety Company shall have
a rating of not less that A + AA according to Best's Key Rating Guide
and be licensed to transact business in the State of Illinois. Such bond
shall be conditioned on full performance of all obligations imposed on
the Vendor by this agreement and shall provide that upon the Vendor's
failure to perform any such obligation, the State of Illinois may
recover from the Vendor or Surety or both, any and all damages as result
of such failures.
1.28 TIME LIMITS: All time limits stated in these proposal documents are to
-----------
be considered of the essence of the contract. The Contractor agrees to
conform to all schedules in implementation plans and key dates included
in this RFP and in their proposal. Any modifications or extensions
require the written approval of the 1505 Director of Driver Services.
1.29 DOWNTIME DAMAGES: If the Contractor fails to perform any requirements
----------------
during the contract resulting in downtime of workstations, the ISOS may
assess liquidated damages. Failure to perform any requirements during
the contract resulting in downtime of an entire facility may result in
liquidated damages and may be grounds for termination of the contract.
Damages shall be assessed in the amount of lost revenue based on cost
per issuance of DL/ID cards and daily volume for that facility or Image
Workstation.
1.30 AWARD OF CONTRACT: The Office of the Secretary of State will select the
-----------------
proposal which best serves the interest of the State, price and other
factors being considered. The ability of the bidder to complete the task
within the time required will be a factor. The method of evaluation
shall be determined by the State and will be as stated in Part 13. All
awards must be approved by the Secretary of State or his designee.
The vendor chosen for award will enter into contract negotiations if
requested to do so. If agreements cannot be reached to the State's
satisfaction, then negotiations may begin with another bidder.
1.31 CONTRACT: This RFP document together with the bidder's proposal and
--------
attachments thereto, plus the Notice of Award (and Notice to Proceed if
applicable) issued by the Office of the Secretary of State shall
constitute the entire written agreement between the parties.
1.32 COMMENCEMENT OF WORK: The successful bidder must not commence any
--------------------
billable work prior to receipt of a fully executed contract. Work done
before said final execution is at vendor's risk.
1.33 VENDOR CONTACT: The bidder shall identify by name, title and phone
--------------
number one person designated by the bidder to serve as the primary
contact for all matters pertaining to the bidders proposal and any
subsequent contract. In the absence of such designation, the person who
signs the proposal shall be deemed the vendor contact.
1.34 ASSIGNMENT SUBCONTRACTING JOINT VENTURES: The Secretary of State intends
----------------------------------------
to contract with a single entity, and that one entity shall be
contractually responsible for full performance. The bidders response
must include their intentions to assign, subcontract or enter into any
joint venture to render services hereunder and shall identify any
proposed assignee, subContractor(s) or joint venture partners, all of
which are subject to the approval of the Purchasing Agent for the
Secretary of State. For any joint venture to be acceptable, a single
primary vendor must take full contractual responsibility for
performance. No assignment, subcontract, or joint venture shall operate
to increase any costs or obligations to the State.
8
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DS Ol 98R
1.35 PUBLIC INFORMATION: Material submitted by the successful bidder for
------------------
evaluation, including any marked confidential, proprietary or trade
secret, shall be considered public and open for inspection for one year
from date of award. All materials submitted by other bidders shall be
closed except that an abstract containing the various bidder names and
pricing shall be available for inspection.
Only the final results of the State's evaluation shall be considered
public. Work papers and individual evaluator's comments and notes are
not open public information.
Public information relative to the contract resulting from this RFP will
be available for review, after the award has been made, during normal
business h6urs at Budget and Fiscal Management, Purchasing Division,
Room 124 Howlett Building, Springfield, Illinois (telephone:
217/782-8892). Please give 48 hours notice of intent to review. No copy
facilities are available. Requests for copies may be made in accordance
with the provisions of the Freedom of Information Act.
1.36 IDHR IDENTIFICATION NUMBER: Bidders must be pre-qualified by, and have
--------------------------
been issued an identification number as evidence of said
pre-qualification by the Illinois Department of Human Rights (formerly
known as the Fair Employment Practices Commission). The IDHR number may
be obtained from:
Illinois Department of Human Rights
Public Contracts Unit
100 West Randolph Street, lOth Floor
Chicago, Illinois 60601
Telephone: (312) 814-4335
9
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DS Ol 98R
2.00 GENERAL TERMS AND CONDITIONS
----------------------------
2.01 FISCAL FUNDING: Obligations of the State shall cease immediately without
--------------
penalty of further payment being required if, in any fiscal year, the
Illinois General Assembly fails to appropriate or otherwise make
available fluids for this contract. The Secretary of State will,
however, use its best efforts to secure funding for this contract.
2.02 COMPLIANCE WITH LAW: The vendor shall comply with all regulations, laws,
-------------------
local ordinances, and licensing requirements as may now exist, or which
may be enacted hereafter, pertaining to this contract.
2.03 GOVERNING LAW: This RFP and any subsequent contract shall be governed by
------------
the laws and rules of the State of Illinois which by reference are
incorporated herein.
2.04 NON-DISCLOSURE - PUBLICITY: The Vendor shall not use the Secretary of
--------------------------
State's name in any publication, promotion or advertisement in any
communication medium presently devised or in any future medium not
presently in existence, without the written permission of the Secretary
prior to the issuance of any such publication, promotion or
advertisement.
2.05 VENUE: The judicial venue for the interpretation of this contract shall
-----
be limited to the Circuit Court of Sangamon County, Illinois or the
United States District Court for the Central District of Illinois
(Springfield Division). The Court of Claims shall be the venue to
consider any claims filed against the State pursuant to this contract.
2.06 INDEPENDENT VENDOR STATUS: The vendor is an independent vendor to the
-------------------------
State of Illinois, and neither the vendor nor persons employed by the
vendor shall represent themselves as employees of the State.
2.07 FORCE MAJEURE: Neither party hereto shall be responsible for delays or
-------------
failures in performance resulting from acts beyond the control of said
parties. Such acts shall include, but not be limited to, acts of God,
strikes, lockouts, riots, acts of war, epidemics, governmental
regulations superimposed after the-fact, fire, communication line
failures, power failures, earthquakes, or other disasters.
2.08 INSURANCE: The Vendor shall not commence work under this contract until
---------
he has obtained all insurance required by this Article and until
insurance has been approved by the Secretary. All specified insurance
shall be provided by the Vendor and at the Vendor's own expense. Said
insurance shall remain in full force and effect until the term of the
contract is completed.
2.09 REQUIRED MINIMUM INSURANCE COVERAGE:
-----------------------------------
A. COMPREHENSIVE AUTOMOBILE LIABILITY INSURANCE WITH BODILY INJURY: The
Contractor shall purchase and maintain Comprehensive Automobile
Liability Insurance with Bodily Injury including death in the limits
of and amount not less than $300,000.00 per person and $500,000.00
per accident.
B. WORKMEN'S COMPENSATION INSURANCE: The Vendor shall purchase and
maintain, in a company qualified to do business in the State of
Illinois, insurance protecting the Vendor from all liabilities that
may be imposed under the Workmen's Compensation Act and the
Workmen's Compensation Occupational Act of the State of Illinois,
and in case any work is sublet, the
10
<PAGE>
Vendor shall require the SubContractor similarly to provide such
insurance for all the latter's employees. The limit of liability
afforded under the Employer's Liability Section of the Workmen's
Compensation and Employer's Liability Policy shall not be less than
$100,000 for any one accident.
C. PUBLIC LIABILITY AND PROPERTY DAMAGE INSURANCE: The Vendor shall
take out and maintain during the life of the contract such
Comprehensive Public Liability and Property Damage Insurance as
shall protect him from claims for damages for Bodily Injury,
including accidental death, as well as from claims for property
damage, which may arise from activities under or incidental to the
contract, both on or off the project, whether such activities be by
or by any of his SubContractors or their SubContractors or by anyone
directly or indirectly employed or otherwise contracted with by any
of them. The amounts of this and other insurance shall be as
specified below. (This provision shall be construed as requiring the
Vendor to take out and maintain Vendor's Protective Insurance and
Contractual Insurance in like amounts.)
1. Combined single limit of $500,000 per occurrence for Bodily
Injury and Property Damage Liability (this coverage may be
provided by a combination of Primary and Excess Liability
policies).
2. The State of Illinois, Office of the Secretary of State shall be
named as an "additional insured" on all policies.
2.10 EVIDENCE OF INSURANCE COVERAGE: The Vendor shall file with the
------------------------------
Secretary, Certificates of Insurance showing Workmen's Compensation and
Public Liability Coverage signed by the Insurance Company or their
insured, the description of the work covered by such insurance, the
insurance policy numbers, the limits of liability of the policies and
the dates of their expiration, with a further certification from said
insurance companies that their policies will not be changed, cancelled
or terminated without ten days prior notice in writing to the Secretary.
2.11 CANCELLATION: This contract may not be cancelled by either party without
------------
cause. The Secretary of State may, however, terminate or rescind this
contract at any time if the Vendor fails to comply with the terms,
conditions and specifications or other breach of contract.
2.12 MORE FAVORABLE TERMS: The Vendor agrees that if more favorable terms for
--------------------
items bid herein, under the same type of contract and for the identical
or less quantity have been since the date of the commencement of this
contract granted to any state or local government agency or unit in any
state in the United States of America, that such terms shall be
applicable to this contract commencing with the date such terms granted
to such other agency which were negotiated with such "more favorable
terms" shall also be made applicable to this contract.
2.13 PRODUCT IMPROVEMENT: In the event the manufacturer should discontinue
-------------------
the manufacture of any item of equipment or supplies being used by the
State under this contract and begins to market new, improved versions of
said item(s), then the Vendor shall deliver the improved item(s) to the
State at no additional cost to the State, subject to approval by the
Purchasing Agent.
2.14 NOTICE OF INTENT: During the period of this contract, or any renewal
----------------
thereof, the Vendor shall give at least 180 days notice to the
Purchasing Agent, Office of the Secretary of State if the Vendor intends
not to exercise Vendor's option to renew. Such notice requirement is
necessary and proper in order that the State be allowed sufficient time
to initiate and establish a new contract.
11
<PAGE>
2.15 NON-HIRING OF EMPLOYEES: For the term of this contract, and for twelve
-----------------------
(12) months following its termination, the parties hereto agree not to
employ any personnel of the other party. 2.16 WAIVER: Any variance or
modification permitted by either party in favor of the other party as to
the terms and enforcement of this agreement shall not operate as a
waiver of the said term or condition as to subsequent enforcement of
this agreement.
2.17 NOTICES: All notices required under the terms of this agreement shall be
-------
delivered in person or by certified or registered mail with return
receipt to the address shown herein or at the last known address of the
parties hereto.
12
<PAGE>
3.00 THE PRESENT SYSTEM AND ENVISIONED FUTURE SYSTEM:
-----------------------------------------------
3.01 GENERAL CONSIDERATIONS: Illinois drivers are licensed by ISOS Examiners
----------------------
at 138 Driver Services Facilities.
Each facility is equipped with two to twenty-five IBM compatible PCs
connected to RISC System l6OOO or compatible system. The RS/6000 system
is a dual system in six facilities sharing data using Network File
System. Each system has five to nine Okidata dot matrix printers
attached plus a Eaton Validation printer.
The R516()00 is utilized to run the Facility Application System and
serves as the communication gateway to the ISOS Host Computer. The
Facility applications are written in COBOL with C routines used for some
system level tasks.
The RS/6000 use MX for the operating system. The PCs are using Microsoft
Windows 3.1. The MS Windows program manager has been replaced with a
Visual Basic program to strictly limit access to applications related to
the facility processes.
3.02 TYPICAL DL/ID ISSUANCE PROCESS:
------------------------------
A. Applicant enters a Facility and their identity is verified.
1) Identification is checked.
2) A computer inquiry to the ISOS Host Computer is accessed to check
any existing records. Applicant proceeds (if identification
process has been cleared).
B. Examiner Prepares Application.
1) The Examiner enters up to 57 data input variables of DL/ID card
entries depending on the applicant's need or requirements. This
accesses the ISOS Host Computer to verify the type of transaction
being attempted. If accepted, the Facility Server returns a new
screen for the process to continue.
2) Any necessary changes are made to the applicant's record (name,
address, etc...)
3) Applicant is asked if they want to make an application to
register to vote; if yes, another access screen is entered and
the Examiner fills out the information. A registration
application prints for the applicant to sign.
4) The DL/ID application process is completed and an application
prints.
5) The applicant signs their name affirming that the information
contained on the application is correct. Examiner signs,
witnessing the signature.
6) The applicant is sent to a cashier area.
C. Appropriate Fee is Taken (if any).
13
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1) The Examiner enters the applicant's DL/ID number to access the
Facility Server to allow acceptance and validation of any
appropriate fee.
2) The validation printer attached to the Facility Server prints a
control number on to the application. This number is used for
accounting purposes and tracking of the application. The control
number also appears on the final issued document.
3) Applicant takes any required examinations needed for issuance of
a new document.
D. Entry of Final Results to the Computer System.
1) The Examiner enters the results of any applicable exams taken
during this application process. The Facility Server transmits
and updates on-line/real-time with the ISOS Host Computer. This
also instantly produces the final document sent to a camera card
printer for completion.
E. DL/ID Card Production.
1) The applicant signs a computer generated "camera card." This card
includes all the information that will appear on the front of the
DL/ID card.
2) The camera card is inserted into the camera which takes a picture
of both the card and the applicant.
3) After the film develops, the Examiner die cuts and laminates the
card and issues the DL/ID card.
4) If the applicant fails any portion of an exam or if an
Instruction Permit is requested, there is no camera involvement.
The system prints on the camera card stock an Instruction Permit
and/or receipt that is signed by the applicant. They are
instructed to bring this document back when they attempt their
next examination.
3.03 ENVISIONED FUTURE SYSTEM: Illinois drivers will be licensed by ISOS
------------------------
Examiners at a approximately 138 facilities. throughout the state. Along
with DL/ID cards, other permits and licenses will also be issued using
Image Workstations.
ISOS-supplied computer terminals and Contractor-supplied Image
Workstations, networked to the 1505 Host Computer through Facility
Servers will be located at all ISOS facilities throughout the state.
Examining staff will retrieve or enter the applicant's information on
the data input screen, determine what (if any) tests need to be
administered, and assist the customer accordingly.
The Image Workstation will be able to capture the signature, capture the
picture, and save the images; the Image Workstation will also be able to
print the DL/ID card.
The facility system must have the ability to: (1) to place the Image
Workstation at the beginning of the application process or at the end,
(2) have the RISC Systeml6()()0 have the print control so either the
Image Workstation or a PC Workstation has the ability to print the final
document, (3) have bar code readers attached to 1505 selected PC
Workstations to make the information contained on the DL/ID cards
accessible to the facility application system, and 4) start to process
the next DL/ID card while printing one DL/ID card.
14
<PAGE>
The ISOS Host computer will receive updated text and image data
on-line/real-time.
There are two (2) envisioned DL/ID card issuance processes. Both options
(described below), will be incorporated into all facilities. The choice
of which process to be used in each facility will be determined by ISOS.
In one, the image capturing process will be handled at the back end of
the process, as it is currently handled. In the second case, the image
capturing process will be handled up front at the beginning of the
application process. This is to reduce fraudulent activity.
3.04 BACK-END PROCESS:
----------------
A. Applicant enters a Facility and their identity is verified.
1) Identification is checked.
2) A computer inquiry to the ISOS Host Computer is accessed to
check any existing records. If the applicant has in their
possession a digitally issued DL/ID card from a previous visit,
a bar code reader will scan the card to load the inquiry to the
Facility Server.
3) If a previous image is on file, the Examiner will be able to
retrieve the image to verify it is the same individual. The
retrieved image will be held by the Facility Server and will
generally be used instead of creating a new image of the
individual.
B. Examiner Prepares Application.
1) If the applicant has in their possession a digitally issued
DL/ID card from a previous visit, a bar code reader will scan
the card to load the applicant's information to the Facility
Server. The Examiner enters up to 57 data input variables of
DL/ID card entries depending on applicant need or requirements.
This accesses the ISOS Host Computer to verify the type of
transaction being attempted. If accepted, the Facility Server
returns a new screen for the process to continue.
2) Any necessary changes are made to the applicant's record (name,
address, etc.).
3) Applicant is asked if they want to make an application to
register to vote; if yes, another access screen is entered and
the Examiner fills out the information. A registration
application prints for the applicant to sign.
4) The DL/ID application process is completed and an application
prints.
5) Applicant signs their name affirming that the information
contained on the application is correct. Examiner signs,
witnessing the signature.
6) Applicant is sent to a cashier area.
C. Appropriate Fee is Taken (if any).
1) The Examiner scans the printed bar code off the application
created to access the Facility Server to allow acceptance and
validation of any appropriate fee.
15
<PAGE>
2) The validation printer prints a control number onto the
application. This number is used for accounting purposes and
tracking of the application. The control number also appears on
the final issued document.
3) Applicant is sent to take any required examinations needed for
issuance of a new DL/ID.
D. Entry of Final Results to the Computer System.
1) The Examiner scans the application bar code and enters the
results of any applicable exams taken during this application
process.
2) The Examiner will enter all required information if a new image
and signature is required.
a) If a new image and signature is not required, the Facility
Server transmits and updates online/real-time the text data
to the 1505 Host Computer and sends a request to the Image
Workstation printer to print the new DL/ID) card. The
applicant is sent to the area where the Image Workstation
printer is located and the Examiner will hand them their new
DL/ID.
b) If the applicant fails any portion of an exam, a picture and
signature may not be captured. The system will print a
receipt that is signed by the applicant. This receipt may
print off a printer other than the Image Workstation. They
will be instructed to bring this receipt back when they
attempt their next examination.
c) If an image and signature is required to be captured, a
request is sent to the Image Workstation so the required
demographic information can be retrieved. The applicant is
sent to the area where the Image Workstation is located.
E. DL/ID card production.
1) The Image Workstation is accessed and lists which applicants
require an image and signature to be captured.
2) The applicant's signature is captured electronically.
3) A picture of the applicant is captured.
4) Once the Examiner completes this process and saves the images to
the Image Workstation and Facility Server, the Facility Server
transmits and updates on-line/real-time text and image data to
the 1505 Host Computer and sends a request to the Image
Workstation printer to print the new DL/ID card. The applicant
receives the new DL/ID.
3.05 FRONT-END PROCESS:
-----------------
A. Applicant enters a Facility and their identity is verified.
1) Identification is checked.
16
<PAGE>
2) A computer inquiry to ISOS Host Computer is accessed to check
any existing records. If the applicant has in their possession a
digitally issued DL/ID card from a previous visit, a bar code
reader will scan the card to load the existing information to
the Facility Server.
3) If a previous image is on file, the image is retrieved to verify
it is the same individual. The retrieved image will be held in
the Facility Server and will generally be used instead of
creating a new image of the individual.
4) If no image is on record, or if a new image is required to be
captured, a file is created using the computed DL/ID number. The
Examiner will begin the process of capturing the signature and
image:
a) The applicant's signature is captured electronically.
b) A picture of the applicant is captured.
c) Once the Examiner completes this process and saves the
image, the Image Workstation and Facility Server. hold the
information for retrieval throughout the current processing
of the applicant.
B. Examiner Prepares Application.
1) If the applicant has in their possession a digitally issued
DL/ID card from a previous visit, a bar code reader will scan
the DL/ID card to load the applicant's information to the
Facility Server.
2) If the applicant had their signature and image captured at the
identification process, the Examiner will enter the computed
DL/ID number to retrieve the image and start the application
process.
3) The Examiner will then enter up to 57 data input variables for
DL/ID card entries. This accesses the ISOS Host Computer to
verify the type of transaction being attempted. If accepted, the
Facility Server returns a new screen for the process to
continue.
4) Any necessary changes are made to the applicant's record (name,
address, etc.)
5) Applicant is asked if they want to make an application to
register to vote; if yes, another access screen is entered and
the Examiner fills out the information. A registration
application prints for the applicant to sign.
6) The DL/ID application process is completed and an application
prints.
7) The applicant signs their name affirming that the information
contained on the application is correct. Examiner signs,
witnessing the signature.
8) The applicant is sent to a cashier area.
C. Appropriate Fee is Taken (if any).
17
<PAGE>
1) The Examiner scans the printed bar code off the application
created to access the Facility Server to allow acceptance and
validation of any appropriate fee.
2) The validation printer prints a control number onto the
application. This number is used for accounting purposes and
tracking of the application. The control number also appears on
the final issued document.
3) Applicant takes any required examinations needed for issuance
of a new DL/ID.
D. Entry of Final results to the Computer System and DL/ID Insurance.
1) The Examiner scans the application bar code and enters the
results of any applicable exams taken during this application
process.
a) The Facility Server transmits and updates on-line/real-time
the text and image data to the ISOS Host Computer and sends
a request to the Image Workstation printer to print the new
DL/ID card.
b) After printing, the Examiner will issue the new DL/ID card.
c) If the applicant fails any portion of an exam, a DL/ID card
will not be issued. The system will print a receipt that is
signed by the applicant. This receipt may print off a
printer other than the Image Workstation. They will be
instructed to bring this receipt back when they attempt
their next examination. The signature and image will not
need to be captured again if the applicant chooses to take
the exam on the same day in the same facility. The earlier
captured image will be accessible.
3.06 DL/ID CARD VOLUMES AND OFFICE OPERATING HOURS:
---------------------------------------------
The Bidder shall submit their proposal based on the following projected
DL/ID cards volumes:
1998 = 3,200,000
1999 = 3,300,000
2000 = 3,400,000
2001 = 3,500,000
2002 = 3,600,000
These yearly volumes cannot be guaranteed by ISOS and are only an
estimate.
The Bidder's solution must provide an adequate amount of Image
Workstations at each ISOS Facility to meet the peak number of DL/ID
cards issued per hour at each Facility. See Attachment A.
Bidders must plan on at least 247 working days per permanent facility in
Illinois (based on a 5 day work week, that may include Saturday).
Illinois recognizes 13 holidays per year. The only current exception is
one facility that is open 7 days a week and recognizes only 3 Holidays.
18
<PAGE>
4.00 SPECIFICATIONS FOR EQUIPMENT AND SYSTEMS REQUIREMENTS:
-----------------------------------------------------
4.01 SCOPE OF WORK: Install enough Image Workstations at all permanent and
-------------
mobile facilities throughout the State of Illinois and at ISOS Driver
Services Administrative Offices to adequately meet the anticipated peak
hourly volumes (see Attachment A). These Image Workstations must be
capable of producing finished DL/ID cards, via over-the-counter
(instant) issuance, with unique printing on both the front and back
sides of the DL/ID cards. The Image Workstations must be capable of
saving picture and signature images, and uploading and retrieving them
on-line/real-time from the Central Image System via the Facility Server.
All Image Workstations must be of new manufacture and state-of-the-art
at the time of implementation.
In addition to the above, provide ISOS with nine (9) Back-up Image
Workstations with 19 back-up printers that ISOS can use as temporary
Workstations to replace Workstations that are inoperative. Provide ISOS
administrative offices with two (2) retrieval only Workstations capable
of printing black & white and color blow-ups, and faxing black & white
blowups.
Design a total of five (6) mobile travel team configurations (one which
shall serve as the back-up) that can access CDLIS, PDPS, and the ISOS
Communications Network, and issue DL/IDs from remote sites, using 110
Volt outlets and regular telephone connections.
Provide the hardware and software necessary to capture, store, upload,
and retrieve images via the ISOS Communications Network. Locate the
Central Image System at ISS to be operated by 1505 personnel and train
ISOS personnel on the operation of the Central Image System before full
implementation, if the option to purchase the System from the Contractor
is included in the final contract.
Provide for the Image Workstation, when logging on to the network, to
query and download, if necessary, from the Central Image System, the
latest version of Image Workstation software.
Include, as an option for future implementation, a Central Issuance
Production System for DL/IDs that are the same in construction and
appearance to those issued in a facility, using stored images.
Be able to transmit images and data over TCP/IP and X.25 networks.
Complete a site survey of all facilities, with ISOS personnel, to
determine equipment needs, physical plant upgrades, and other needs for
Image Workstation installation and system implementation. Train all
required ISOS personnel on the operation of the Image Workstations and
provide current documentation.
Perform preventive maintenance, as agreeable to ISOS, and repair or
replace Image Workstations.
Maintain Central Image System hardware and software during the term of
the contract, included in the cost per issuance or if the option to
purchase the system from the Contractor is included in the final
contract.
Maintain Central Issuance System, if it is acquired from the contractor,
during the term of the contract.
19
<PAGE>
Provide camera-ready artwork for ISOS to design a four-color, two-sided
8-1/2" x 11" trifold brochure on the features of the new DL/ID card.
Produce 750,000 copies of the brochure for ISOS.
Work with ISOS in designing a variety of DL/ID card formats.
Provide ISOS with the capability of independently adding and deleting
DL/ID card formats.
20
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DS 01 98R
5.00 DIGITAL DRIVERS LICENSING WORKSTATION SPECIFICATIONS:
-----------------------------------------------------
5.01 GENERAL CONSIDERATIONS: Goals in converting to digital imaging DL/ID
-----------------------
card production include ease of use for personnel, expandability,
adjustability, portability, and ergonomic design. Customer service
remains paramount. Unless otherwise noted as a requirement, these are
considered to be desirable features throughout the System design.
5.02 IMAGE WORKSTATION COMPONENTS: Each Image Workstation must include all
-----------------------------
hardware and software necessary to produce DL/ID cards for
over-the-counter (instant) issuance, store and forward images to the
Central Image System through the Facility Server for storage and
retrieval of picture and signature images at one hundred thirty eight
(138) Facilities. All Image Workstations and their components must be of
new manufacture.
At a minimum, each Image Workstation will include:
. A 200 MHz computer with a Pentium processor or equivalent, 16
MB RAM, and a 3.5 inch. floppy internal drive;
. A minimum SVGA, .28 Dot Pitch, 17 inch color Energy Saver
Monitor capable of displaying
. 1024 X 768 pixels with 256 colors at a minimum 75Hz refresh
rate. For the mobile units, a smaller 14 inch SVGA, .28 dot
pitch monitor is required;
. True multi-tasking operating system;
. A camera with an illumination feature;
. A minimum 101 key keyboard;
. A Microsoft mouse or equivalent;
. A Hard disk capable of storing the Image Workstation software
and a minimum of ten days of images and signatures for that
facility;
. The Image Workstation should have several empty expansion
slots, SIMMS, and drive bays to allow for future expansion of
the system for potential future applications;
. A floppy disk driver lock;
. A signature capturing device;
. A color printer, with a minimum output of 300 dpi capable of
printing on both sides of the card;
. A single colored backdrop, wall-hung or freestanding;
. Ethernet Network communications card;
. Uninterruptable power supply (UPS) for each Image Workstation
to allow for a minimum of 4 minutes of up-time;
21
<PAGE>
DS 01 98R
. Cabling for attachment to the Facility Server.
. A port for a bar code reader.
The Image Workstation must not require duplicate or repetitive key entry
operations by ISOS Examiners.
The signature capturing device must accommodate right and left-hand
applicants, as well as applicants with disabilities.
Monitors shall be ergonomically satisfactory for comfort and
fatigue-free viewing and shall include tilt and swivel adjustments,
reflection/glare reduction features, brightness and contrast controls,
and low-level radiation protection features. Image Workstation keyboards
shall be detachable, angle adjustable and have a palm/wrist support.
Mouse shall be ergonomically satisfactory for comfort and fatigue-free
use. Printer noise level shall not exceed 75 decibels.
The Image Workstation must be operable with either the mouse or
keyboard.
The Image Workstation must generate a confirmation that the picture and
signature images have been captured, digitized and stored on the Image
Workstation or a warning that the images have not been properly
captured, digitized and stored.
The Image Workstation shall use a solid state color camera. It shall
require minimal manual adjustment and provide optimal consistency and
quality in images. The depth of field shall be sufficient as to allow a
fixed focus system with a subject to lens focal distance being constant
and thus the only reference necessary to focus. If not equipped with
automatic focus, the lens to subject focal distance shall be fixed and
shall not exceed sixty (60) inches. 'The camera must be equipped with a
strobe or other lighting device for adequate illumination of the
applicant. The strobe or lighting device must compensate for various
Facility ambient light conditions and for applicants of various
complexions.
The Image Workstation must be capable of being operated by either a
left-handed or right-handed operator from' behind a desk or counter. The
camera must be capable of being easily adjusted to capture the picture
image of applicants either standing or seated. The applicant's picture
image must be easily centered in the camera by means of a viewfinder,
monitor display, or other acceptable device. The Image Workstation must
allow the picture to be viewed on the monitor after capture but before
saving the image. If the image is not acceptable, the Operator must be
allowed to easily unfreeze the image and recapture it until an
acceptable image is viewed. Likewise, the signature must be viewed on
the monitor for acceptability, and be capable of being recaptured until
an acceptable image is captured.
A one-step printer that prints the card and seals or laminates it
without operator intervention after card production begins, is required.
The Image Workstation should be capable of producing the finished DL/ID
card within two minutes from the time the Operator presses the key to
save the picture and signature images. The Contractor's Image
Workstation should be capable of processing the next applicant after the
previous applicant's images have been saved to the Image Workstation's
hard drives and sent to the printer for printing. No applicant should be
made to wait to be processed for more than 20 seconds after the Operator
presses the store images/print key(s) for the previous applicant. Each
printer should be capable of
22
<PAGE>
DS 01 98R
printing a minimum of 40 cards per hour. The print ribbons or cartridges
should be capable of printing 500 cards each.
The Image Workstation, including all associated electrical equipment,
shall be designed and built in such a manner that a voltage fluctuation
with a low of 90 and a high of 130 volts AC will not affect performance.
All electrical equipment must operate on a regular 110 volts, 60 cycle
AC, be equipped with a grounded plug and meet Underwriter Laboratory
Standards. All equipment proposed' must be designed so that voltage
fluctuations shall be compensated for by an automatic voltage control
unit provided by the Contractor. Bidders must discuss the ability of all
components to operate normally under room temperature extremes.
The warm-up time from a cold start at the beginning of the day for the
Image Workstation to be ready to completely process a driver license
shall not exceed ten (10) minutes. The time to close down and secure the
Image Workstation at the end of the day shall not exceed ten (10)
minutes. Daylight loading and unloading of the print media, without
damage to the finished product, is required. A sample DL/ID card must be
produced after initial start-up to verify that the printer has been
properly set up. It also must be capable of printing a sample DL/ID card
upon request.
The Bidder must provide an adequate amount of Image Workstations to meet
the peak number of DL/ID cards issued per hour at each Facility, as
described in Attachment A.
Nine (9) Image Workstations will be used by ISOS as back-up systems. The
Back-up Image Workstations will be located at five (5) of ISOS's ten
(10) regional facilities and three(3) of five (5) Metro Zones (see
Attachment A), plus one (1) will be for the Mobile Units. These Image
Workstations must be functionally identical to the permanently installed
Image Workstations except they must be capable of being readily
transported by ISOS personnel from one facility to another. For each
Image Workstation, there will be two (2) printers except for the Mobile
Unit spare which will have one (1), for a total of 19 back-up printers.
If this is found to be insufficient to keep all of ISOS facilities fully
functional, the Contractor must supply additional backup units at no
additional cost to ISOS. The training sites will use one or more of the
backup Image Workstations on an as-needed basis for training purposes.
Two additional Image Workstations will be provided for special purpose
functions. The first will be used by at ISOS Administrative Offices to
issue special DL/ID cards, issue No Photo or No Photo and No Signature
DL/ID cards and to issue a DL/ID card using previously stored images. A
laptop PC with a digital camera that can verify image quality at time of
capture and a signature pad must be supplied. The second Image
Workstation will be used by the development staff for the testing of new
DL/ID formats, Facility Server to Image Workstation communications and
any other tests deemed necessary by ISOS. The second Image Workstation
may be provided without a printer and camera unit if provisions are made
to simulate these functions such as retrieval of images from disk.
The images stored on the Image Workstation replaced by the Back-up Image
Workstation must be saved onto the Back-up Image Workstation. The Bidder
must explain in their proposal how this will be accomplished.
The Contractor must provide for automatic downloading, if necessary, the
latest version of Image Workstation software to the Image Workstations
from the Facility Server, when they logon to the Facility Server. This
will allow for fast updates of software fixes and for the fast update of
the DL/ID card formats.
23
<PAGE>
DS 01 98R
Cases must be provided for carrying the equipment used for the Mobile
Units and Back-up Workstations. It is desirable that no single case,
with Image Workstation components, weigh more than Seventy-five (75)
pounds. The Bidder must mention in their response the total number of
cases required per Image Workstation and the weight of each case,
including hardware.
A minimum twenty (20) one-dimensional bar code readers and a minimum
twenty (20) two-dimensional bar code readers and applicable software
that must be capable of attaching to a existing ISOS PC using a serial
or parallel port and running MS Windows 3.1 must be provided. The twenty
----------
(20) one-dimensional bar code readers may be deleated if the two-
-----------------------------------------------------------------
dimensional bar code readers are capable of reading the one-dimensional
-----------------------------------------------------------------------
bar codes. These bar code readers will be used by ISOS for quality
------------------------------------------------------------------
assurance and fraud investigations.
----------------------------------
5.03 IMAGE WORKSTATIONS FOR MOBILE SITES: The Image Workstations to be used
------------------------------------
by the Mobile Units shall offer maximum portability and shall function
the same as those used by the permanent facilities. All connectivity to
the Facility Server and other features described for the permanent sites
apply to these mobile units. The mobile units will be a small facility
on wheels. Assembly and disassembly of the equipment should be kept to a
minimum to avoid damaging the equipment and cables. The Contractor will
be responsible for replacement cables that are damaged or worn under
normal use, which includes any and all assembly and disassembly done by
the Mobile Unit.
5.04 TERMINAL EMULATION MODE: Each Image Workstation should be capable of
------------------------
executing a terminal emulation program of ISOS' choosing. The terminal
emulation program currently in use is called GLINK and is compatible
with MS Windows 3.11 and DOS 5.0.
Each Image Workstation must be capable of running telnet, a utility to
the Facility Server, and executing the Facility Server's Application
software. The Image Workstation may be required to be used as both an
applications terminal and an Image Workstation within the smaller
facilities.
The Image Workstation must be programmed so the Operator can hot key
between terminal emulation and the Contractor's DL/ID card issuance
program.
5.05 INTERACTION WITH FACILITY SERVER AND ISOS HOST COMPUTER: The Image
--------------------------------------------------------
Workstation provided by the Contractor shall be compatible and interface
with the ISOS existing facility computer and 1505 communication Network
system described in Attachment B. This interface will be through a LAN
connection using TCPIIP.
The Bidder will be responsible for all software required to retrieve the
text data from the Facility Server, post the image to the Facility
Server, and posting the images to the Central Image Server through the
Facility Server.
An option exists to mount a portion of the Facility Server's disk to the
Image Workstation to facilitate transferring of images and text data.
This option is used for DOS based, including MS Windows 3.11,
applications. It is not known if this option is available for other
operating systems. The bidder, in their proposal, will describe how this
option would function if it is to be used.
Once the applicant has been approved to have a DL/ID card issued, the
Facility Server will send to the Image Workstation the applicant's
record necessary to produce a DL/ID card. In order to efficiently
operate two or more Image Workstations located at one facility, the
Contractor must provide Facility Server and Image Workstation software
to make sure the queuing for the Facility is
24
<PAGE>
DS 01 98R
available to both (all) Image Workstations. The Bidder must explain, in
their proposal, their solution to accomplish this task.
The Image Workstation, once it has received the DL/ID record, must place
the record in a queue menu so that the first applicant processed through
the ISOS terminal will be the first applicant to have their DL/ID card
produced. If the first person in the queue is not available for
processing, the Operator must have the ability to choose another person
from the queue menu.
The applicant's picture image, signature image, DL/ID number, Social
Security number and Examiner and Image Workstation Operator IDs
(collectively called the Image' File) is the only information to be
saved to the Central Image System, as the Image File. The 12 digit DL/ID
number or Social Security number will be file pointers used to retrieve
the Image File from the Central Image System and they must not be
compressed. No DL/ID card, except for a Special ID card, is to be
produced without the Image File being saved onto both the Image
Workstation's hard drive and the Facility Server hard drive. If one of
the hard drives is inoperative, the Image File shall be saved on the
remaining hard drive until such time the failed hardware is repaired.
The Image File will be uploaded to the Central Image System
online/real-time in such a manner as not to overly burden the overall
system. The Image Workstation must be capable of both batch mode and
on-line/real-time uploading.
During the end of day shut-down procedure the Image Workstation must
provide an audible and visual indication that images have not been
uploaded to the Facility Server and a warning not to turn off the Image
Workstation. Once the Operator at the facility acknowledges this
indication, the Image Workstation must be automatically placed in a
stand-by mode which will allow the Image Workstation to transfer images
after hours. All Image Workstations must have the capability of having
the Image Files, not already uploaded to the Central Image System,
loaded onto 3 112" diskette(s) and transported to the Central Image
System by ISOS for uploading. This process will be used for unforeseen
emergency situations. The 3-112" diskettes for all these procedures will
be provided by ISOS.
The Image File must be stored on the Image Workstation's hard drive and
the Facility Server, transmitted, and stored on the Central Image System
in 'compressed format. The DL/ID number and Social Security number will
not be compressed. The Central Image System must store the digital image
documents in JPEG format using AAMVA Best Practices Imaging Standard For
Photographs And Signatures (see Attachment E). At a minimum the picture
image must be 242 pixels per line by 405 pixels per line. Follow Figure
7 of the AAMVA standards which defines the recommended best practices
for color photos by shading in the options which are recommended for
DMV licensing applications. Follow Figure 8 of the AAMVA standards which
defines the recommended best practices for signatures by shading in the
options which are recommended for DMV licensing applications. All Image
Files will be the property of the State and ISOS will be the custodian.
The Bidder shall mention in their technical response, the maximum number
of bytes their Image File will take on the Central Image System.
The Image Workstation shall not print a normal DL/ID card without the
record from the Facility Server.
The Contractor must provide for the Image Workstation, when logging-on
to the Facility Server, to automatically query and download, if
necessary, the latest version of Image Workstation software. This will
allow for fast updates of software fixes and for the fast update of
DL/ID card formats.
25
<PAGE>
DS 01 98R
The Image Workstation must keep track of all DL/ID cards printed and
issued by each type of DL/ID card. As part of the Image Workstation's
shutdown procedure, this information must be stored on the Image
Workstation and uploaded to the Central Image System through the
Facility Server. The Central Image System software must allow ISOS to
print out, at a retrieval workstation located at ISOS Administrative
Offices, the number of DL/ID cards printed and issued by type by each
Image Workstation, for a daily, weekly, monthly and yearly period. The
final form of these reports will be approved by ISOS. The Image
Workstation must also print, via one of the Facility Server's printers
or other Contractor provided printer, the daily record of DL/ID cards
printed and issued.
These reports will be used by ISOS for reconciling fees received versus
DL/ID cards produced, and advising the Contractor of the total number of
DL/ID cards issued.
5.06 SPECIAL HANDLING OF DUPLICATE DL/ID CARDS: When an applicant requests a
------------------------------------------
duplicate or corrected DL/ID card, except for the special circumstances
listed below, they will not be allowed to have their picture and
signature recaptured. Instead the Image Workstation must use the picture
and signature images already on file to produce the duplicate or
corrected DL/ID card. The Facility Server's Application Software will
need to retrieve the image from the Central Image Server and store the
image on the Facility Server. The Image Workstation will need to
retrieve the image from the Facility Server to process the applicant.
Both the "Duplicate" and "Image On File" fields of the driver's record
must contain data in order to invoke this case of duplicate DL/ID card
issuance. This will allow applicants who are requesting a duplicate, but
who have never had their picture captured digitally, to have their
picture and signature captured for the first time.
The Image Workstation Operator may determine that an applicant
requesting a duplicate or corrected DL/ID, who has previously had their
picture and signature images captured digitally, have their images
recaptured. In order to process this type of duplicate issuance, the
Image Workstation must allow the facility supervisor to enter his or her
ID to override the normal duplicate DL/ID card procedure.
5.07 REPRINTS: Occasionally an applicant's DL/ID card must be
--------------
reprocessed because an error was made on the original
issuance during the printing process. When this occurs a reprint is
entered into - the PC application screen. The word "reprint" appears on
the application screen. When a reprint is required, the Image
Workstation must process the new DL/ID card using the applicant's
picture and signature images already captured.
Similar to the processing of a duplicate, the Image Workstation must
give the facility supervisor the capability of overriding the normal
reprint process and allow capture of a new picture and signature image
of the applicant. The Contractor will be paid the per DL/ID card issued
price for reprints.
5.08 IMAGE WORKSTATION SECURITY: The Image Workstation will be connected to
---------------------------
the Facility Server, which will require that the Image Workstation's
software have a Facility Server logon procedure. The Image Workstation
must also have its own logon procedure, using a pre-assigned Operator
access code and password, to allow production of DL/ID cards. A menu for
the Office supervisor to add, change, or delete Operator access codes or
IDs must be provided by the Contractor. In addition, the Image
Workstation shall not be operable without the use of the preassigned
access codes and Operator IDs, which must be entered by the Image
Workstation Operator for each transaction.
26
<PAGE>
DS 01 98R
The Image Workstation must be connected to and communicating with the
Facility Server before processing any DL/ID card.
The Image workstation must not allow the Operator access to the
operating system, utility software or any other software that might
allow the Image Workstation to be used for purposes other than outlined
here. The program shell should allow access to the Image Workstation
software, the Facility Application software, Cliq, and a terminal
emulator. Any attempt to leave the approved software to access
unauthorized system software should be prohibited. ISOS is willing to
have its custom program shell modified to include the necessary vendor
software upon request.
The Facility Server may also be used to download all or part of the
Image Workstation software as a added security-measure.
To minimize clutter, prevent damage and prevent easy removal, only the
Image Workstation components necessary for capturing the applicant's
signature and picture images will be located on the counter or desk.
The camera must be mounted in such a manner as to prevent someone from
easily removing it from its mounting. The camera mounting must be
attached to the counter or desk, or configured in such a way as to
prevent its easy removal. However, the camera, or an essential component
of it that is required for it to operate, must be able to be detached to
be stored in a secure location.
27
<PAGE>
DS 01 98R
6.00 OPTIONAL CENTRAL ISSUANCE SYSTEM SPECIFICATIONS:
-----------------------------------------------
6.01 GENERAL CONSIDERATIONS: This type of DL/ID system is currently not
-----------------------
operational. It is a mandatory option in the RFP, because future
initiatives may require it in the term of the contract.
The bidder must demonstrate the capability to provide a Central Issuance
System that meets the requirements specified in this section. To
successfully meet potential future applications, the successful bidder
must be capable of producing a DL/ID card both instantaneously in ISOS
facilities, and centrally.
The Central Issuance Digital Driver Licensing System must be capable of
producing a DL/ID card that is indistinguishable from or identical to
the DL/ID card that is produced in 1505 facilities by the Image
Workstations proposed by the Contractor.
The Central Issuance System must be capable of meeting the daily
production needs. Sufficient capacity must be provided to accommodate
system outages including repairs and preventive maintenance. Current
estimates are 2,500 DL/ID cards a day at full production. Bidder shall
propose a system to accommodate this in the most efficient,
cost-effective manner.
The Central Issuance System must be capable of retrieving the picture
and the signature images from the Central Image System and the textual
data from ISOS Host computer. An automated approach, using ISOS
communications network is preferred.
The Central Issuance System shall only be capable of producing a DL/ID
card after retrieving the information from ISOS Host computer. The type
of connection will be approved by ISOS. The necessary cabling will be
the responsibility of the Contractor as part of installation.
The Central Issuance System will be controlled and operated by ISOS.
The Central Issuance System must perform the following services and
functions:
. Ability to manually select or hold a particular card to be
produced;
. Ability to restart incomplete or unsuccessfull production
runs;
. Ability to request reproduction of defective cards;
. Provide a statistical sample of cards for the purpose of
Quality Assurance;
. Ability to ensure 100% correctness through system design and
quality assurance.
The DL/ID card layout shall be from the same source as used by the Image
Workstations. This will allow ISOS to customize a card in-house, and
send that DL/ID card layout to all Image Workstations and to the Central
Issuance System.
The Central Issuance System must be capable of printing on both sides of
the DL/ID card in a fully automated process.
An Uninterruptable Power Supply (UPS) must be provided to allow for a
safe and orderly shutdown of the equipment.
28
<PAGE>
DSOl 98R
The production and quality assurance design must guarantee that 100
percent of all cards will be produced correctly, with 100 percent
accuracy in the automatic mailing function also, if that option is
selected.
A Quality Assurance Workstation must be provided with the capability to
read and display all encoded card information and report defects. This
Quality Assurance Workstation must also be able to retrieve information
from the Central Image System and the text data from ISOS Host Computer.
The Quality Assurance Workstation must be ergonomically satisfactory for
comfort and fatigue-free viewing and shall include flit and swivel
adjustments, reflection/glare reduction features, brightness and
contrast controls, and low4evel radiation protection features. The
Quality Assurance Workstation keyboards shall be detachable, angle
adjustable and have a palm/wrist support. Mouse shall be ergonomically
satisfactory for comfort and fatigue-free use.
The Quality Assurance Workstation must be operable with either the mouse
or keyboard.
All electrical equipment must meet Underwriter Laboratory Standards. All
equipment proposed must be designed so that voltage fluctuations shall
be compensated for by an automatic voltage control unit provided by the
Contractor. Bidders must discuss the ability of all components to
operate normally under room temperature extremes.
The warm-up time from a cold start at the beginning of the day for the
Central Issuance System to be ready to completely process a DL/ID card
shall not exceed twenty (20) minutes. The time to close down and secure
the Central Issuance System at the end of the day shall not exceed
twenty (20) minutes. Daylight loading and unloading of the print media,
without damage to the finished product, is required.
The System must keep track of all DL/ID cards printed and issued by each
type of DL/ID card. As part of the Central Issuance System shutdown or
end of day procedure, this information must be stored and uploaded to
the Central Image System. The Central Image System software must allow
1505 to print out, at a retrieval workstation located at ISOS
Administrative Offices, the number of DL/ID cards printed and issued by
type for a daily, weekly, monthly and yearly period. The final form 'of
these reports will be approved by ISOS. The System must also print, via
one of the ISOS Communication Network printers or other
Contractor-provided printer, the daily record of DL/ID cards printed and
issued.
These reports will be used by ISOS for reconciling fees received versus
DL/ID cards produced, and advising the Contractor of the total number of
DL/ID cards issued.
6.02 CENTRAL ISSUANCE SYSTEM SECURITY: The Central Issuance System will be
---------------------------------
connected to ISOS Host computer, which will require that the Central
Issuance System's software have a ISOS Host computer log-on procedure.
The Central Issuance System must also have its own log-on procedure,
using a pre-assigned Operator access code and password, to allow
production of DL/ID cards. A menu for ISOS personnel to add, change, or
delete Operator access codes or IDs must be provided by the Contractor.
6.03 DESIRED AUTOMATED MAILING OPTIONS: It is desired that the bidder
-----------------------------------
submit suggestions on in-line or other automated mailing options for
the DL/ID cards only. Provide mailing options based on the following
criteria:
29
<PAGE>
DS 01 98R
. Minimal manual intervention;
. Ability to address a carrier form with appropriate verification and
affix the card to the carrier;
. Mechanism to ensure that the correct cards are being placed in the
matching envelope; Ability to stuff the envelope with the carrier,
card and up to three (3) informational inserts;
. Ability to stamp and seal the envelope ready for mailing;
. Ability to process the maximum daily production capacity of the
Central Issuance system.
30
<PAGE>
DS 01 98R
7.00 CENTRAL IMAGE SYSTEM:
---------------------
7.01 GENERAL CONSIDERATIONS: The Contractor shall provide a general
-----------------------
description, its purpose and location for each software component in the
proposed system. This includes, but shall not be limited to, the
operating system; all application software, custom written software,
interface software, Graphical User Interface and off-the-shelf software
as appropriate. This section shall also list the programming language
in which each software component is written and a description of the
level of experience necessary to support, maintain, update, and modi~
the software.
The Host Computer is an IBM 9672-R42 running MVS version 5, DB2 version
4, and CICS version 5 using 3745 Front end Processors.
ISOS may choose to independently acquire the Host DASD, Tape Units,
Processor and Memory capacity necessary to use the IBM Host system as
the Central Image System. If this route is chosen, ISOS may employ IBM's
ImagePlus software or similar software to facilitate the use of the Host
for this application.
The following requirements apply to either an expansion of the existing
1505 Host Computer with the addition of DASD, Tape Units, Processing and
Memory capacity and appropriate software, or to an independent platform
fully connected to the mainframe. The ISOS prefers the data be stored on
DASD on the mainframe system using DB2 as this provides known
connectivity to all existing users of ISOS data. Any optional support
software must be proposed and specified. Access to the images must be by
a remote PC using a version of Microsoft's Windows, host (IBM)
application programs written in COBOL, and the facility application
system as well as the Image Workstation.
Current projections are that there is a need to store 4 million images
the first year, and an additional 3 million images in each of the next
three years. The necessary hardware for the Central Image System may be
implemented in a staggered plan to level the cost over several fiscal
years.
If a separate Server Platform is preferred by the Bidder, an explanation
and justification for this choice must be submitted with the proposal.
During early implementation phases, expect the Facility Server to
retrieve and update text data from a BULL DPS9O/94. The Image database
will reside on the IBM platform using a RS/6000 or similar platform
to direct communications to the appropriate platform.
All Image Files shall be the sole property of ISOS as the custodian.
The Contractor will provide at the end of the contract, or sooner if the
contract is terminated, the transfer of all image Files to an image
database of ISOS choosing. Contractor must specific~ the specific and
complete record format of the image database for use by ISOS for any
purpose ISOS deems necessary.
7.02 SPECIFICATIONS FOR THE CENTRAL IMAGE SYSTEM: The Contractor shall be
--------------------------------------------
responsible for all Contractor-supplied hardware and software used in
the implementation of the Digital Driver License System. This includes
the Central Image System, Central Issuance System, the Image
Workstation, communication between the Image Workstation and the Central
Image System (software only), storage and retrieval of the image files
stored in the Central Image System, and interface between ISOS Host
computer and the Contractor's Image Workstations (software only).
At a minimum, the Central Image System will include:
31
<PAGE>
DS 01 98R
- A central computer capable of supporting open computing
architecture;
- Enough DASD, employing RAID level 1, 3, 5, 6 or equivalent
technology, to protect against hard disk ~failure, for primary
storage of 13,000,000 Image Files, associated indexes,
operating system, and programs;
- Tape backup and tape media for off-site storage of 15,000,000
Image Files. An Optical disk jukebox and disks as backup or
secondary storage for these images may be proposed;
- All cabling and hardware necessary to connect the Central
Image System to the ISOS Host Computer;
- Sufficient security protection to prevent unauthorized access;
- The Contractor shall supply an industry standard API
(Application Program Interface) which is in widespread
commercial use for query and retrieval to and from the Central
Image System;
- Operating system must be an accepted industry standard;
- Bidder must provide all specifications for electrical, heat,
and air conditioning requirements for connection to ISOS
mainframe. Contractor will be responsible for all cost to
provide connectivity to host computer;
- If the Central Image System requires a monitor(s), it must be
located a maximum of 200 feet from the rest of the Central
Image System;
- Central Image System shall perform automated backup and day to
day operation without Operator intervention;
- Central Image System shall notice~ operations personnel
visually and audibly of any failure of equipment or required
mounts of optical media;
- Central Image System should utilize existing ISOS tape
technology to perform backups and restoration of data;
- The Central Image System shall be capable of being
significantly expanded to accommodate document imaging,
storage and transmission of fingerprints, or other possible
future initiatives noted in this RFP. The volume of documents
to be captured electronically has not o been fully established
but could be estimated as three times the volume of picture
and signature images;
- The Contractor must provide DASD and optical disk capacity
and use reporting. The Bidder must state in their proposal how
their reporting system will work;
- The Central Image System software and hardware must be
installed and operational in time for testing, at least 4
months prior to the first pilot site installation.
7.03 ADDITIONAL SYSTEM REQUIREMENTS: The Contractor must pay for any
-------------------------------
hardware and or software that must be install~ at ISOS to make the
Central Image System function properly. Any
32
<PAGE>
DS 01 98R
hardware and/or software already installed at ISOS may be used in the
Bidder's Central Image System solution, but any additional cost
associated with this use should be included in the Bidder's price.
The Contractor's system shall capture, digitize, compress and store the
applicant's picture image in color, the applicant's signature in black &
white, and Examiner and Image Workstation Operator ID number. Each Image
File shall be indexed with the 12 digit DL/ID number or Social Security
number in order to retrieve the Image File. The file index, for the
Image File, shall not be compressed. The Central Image System must store
the digital image documents, which includes the picture image and
signature, in JPEG format using AAMVA Best Practices imaging Standard
For Photographs And Signatures. See Attachment E. The Bidder shall
mention in their technical response, the maximum number of bytes their
Image File will take on the Central Image System and the compression
ratio used.
The Image Files will be transmitted over ISOS furnished communication
lines. The Image Workstation must be able to upload the images
online/real-time and in a batch mode through the Facility Server.
Storage of the Image Files for the Central Image System will be operated
by 1505 personnel.
The bidder must specific~~ how the images could be transmitted to the
Central Image System in a batch mode after hours. This schedule should
be such that no one part of the ISOS communications network is overtaxed
by the transmission of images including the local lines, the Host
computer, and the Central Image System. Current times for after-hour
transmissions would start at 10 p.m. and end at 6 a.m. each day. From
12:01 am to 3 a.m. each business day, statistical files are being
transmitted from each facility on a staggered schedule.
The Contractor must coordinate with ISOS to make disaster recovery part
of the Central Image System operation. The Contractor must interface
with ISOS "hot site" to provide this disaster recovery. Currently the
"hot site" is located at an IBM Business Recovery Services center, the
site may change during the life of this contract and the Contractor must
relocate to each new site. Each Bidder must provide, as part of their
RFP response, a detailed disaster recovery plan for the Central Image
System. The Bidder's plan must ensure the continuity of business, in the
event of a disaster, and provide for no more than a seventy-two (72)
hour suspension in services to ISOS. This plan shall include evidence
that it has been tested and shall include a regular test plan that will
be implemented a maximum of twice per year and be coordinated with ISOS.
The plan must address all aspects of the Central Image System. The plan
should include but not be limited to off-site storage of all software
necessary to operate all aspects of the system and the approximate time
it would take~ to obtain equipment, software, materials, etc. to resume
Central Image System operations and for complete recreation of the
Central Image System facility in the event the facility were damaged or
destroyed. ISOS current disaster recovery plan is available for
inspection at ISOS.
The Contractor must provide the procedures that will guarantee that no
records or images will be lost.
The Contractor must provide ISOS with the capability of easily adding
and deleting DL/ID card types. The Bidder, as part of their response,
must explain how this procedure will work.
The Contractor must provide for automatic downloading, if necessary, the
latest version of the Image Workstation software to the Image
Workstations from the Facility Server, when they log-on to the Facility
Server. This will allow for fast updates of software fixes and for the
fast update of the DL/ID card formats.
33
<PAGE>
DS 01 98R
The Contractor's Image Workstation must keep track of all DL/ID cards
printed and issued by each type of DL/ID card. As part of the Image
Workstation's shutdown procedure, this information must be uploaded to
the Central Image System. The Contractor's Central Image System software
must allow ISOS to print out, at any of the retrieval workstation
located at ISOS Administrative Offices', the number of DL/ID cards
printed and issued by type by each Image Workstation, for a daily,
weekly, monthly and yearly period. The final form of these reports will
be approved by ISOS. These reports will be used by ISOS for advising
the Contractor of the total number of DL/ID cards printed and issued.
7.04 IMAGE FILE RETRIEVAL AND PRINTING: All retrieval software,
----------------------------------
including decompression software, must be furnished by the Contractor.
This retrieval software must be placed' on all Image Workstations and on
the retrieval workstations to be located at ISOS Administrative Offices.
The time required from the time the Image File transmit request is
received by the Central Image System until the Image File is being
transmitted from the Central Image System shall not exceed five (5)
seconds for DASD and eighteen (18) seconds for optical. Total time for
retrieval, excluding the transmission time across the ISOS
communications network, will never exceed fifteen (15) seconds during
the life of the contract. The Contractor is responsible for any upgrades
to the Contractor's hardware and/or software that are required to
maintain these response times no matter how many retrieval requests are
received. These upgrades, if required, will be at no additional cost to
ISOS.
Retrieval from the Central Image System must be available 24 hours a
day, 7 days a week. This retrieval time must be maintained regardless of
any maintenance, back-up, etc. activity that must be performed by or on
the Central Image System.
Access to the Central Image System will be restricted to authorized
individuals. This may be accomplished using existing ISOS Host Computer
software already on the system. If a non-Host Computer Central Image
System is proposed, the security features should follow those employed
by the Host Computer, specifically log on security with password and a
minimum of three levels of access.
Picture and signature images will be stored for at least the life of the
DL/ID card after capture. Only one picture and signature image of each
applicant will probably exist on the Central Image System. A renewal, or
other new image capture, should replace the existing images on file. The
Contractor's software must be capable of retrieving the latest stored
picture and signature image of the applicant, and if requested,
all other images of the applicant must be displayed, allowing the
Operator to go forward and backward through the images. The retrieval
software must also allow the display of up to four picture images on the
monitor at one time. The Contractor's software must allow ISOS the
ability of removing Image Files from the Central Image System.
The Contractor must provide for inquiry, retrieval, and display of
picture and signature images from the Central Image System at the' one
hundred thirty eight (138) ISOS facilities and ISOS Administrative'
Offices. Inquiry will be by DL/ID number or Social Security number only.
The picture and signature images, if on file, are required to be used
for the printing of a duplicate or corrected DL/ID card from the Image
Workstation. A provision to allow a supervisor to override this last
feature must also be provided as specified in the Image Workstation
section.
The Contractor must provide for inquiry, retrieval, display, and
optional printing of a person's picture and signature images, with
optional printing of the DL/ID number on two (2) Contractor furnished
retrieval PCs to be located at ISOS Administrative Offices.
Specifications for the retrieval PC should
34
<PAGE>
DS 01 98R
be the same as for the Image Workstation (less camera), but with a
minimum 300 dpi color printer. The Bidder must state in their Cost Pro
sal the cost for an addional retrieval software packages during the life
of the contract. The Bidder must state in their proposal the minimum
hardware and software requirements for running their retrieval software.
This software may be used by various PCs connected to the ISOS
communications network with the capability to print to a LAN connected
printer in either black and white or color. Image File inquiry will be
by DL/ID number or Social Security number.
The retrieved decompressed color picture image of the applicant from the
Central Image System file shall be high resolution color quality and the
retrieved decompressed signature shall be good quality and legible; The
signature must be a smooth reproduction of the applicant's signature and
shall not be jagged in appearance.
Printing of retrieved picture images, except when printing duplicate
DL/ID cards, will be capable of being in black & white or color on the
retrieval printers provided by the Contractor. The Contractor must
provide the ability to print blow-ups of the picture image in black &
white and color on an 8 1/2" X 11" piece of paper, in the following
approximate sizes:
2 1/2" X 3"
5" X 6"
7 1/2" X 9"
The Bidder must supply one sample of the black & white and color
blow-ups, in each size indicated. The samples shall be produced from
decompressed Image Files that have been compressed with the compression
scheme proposed by the Bidder. These samples shall be produced with the
printers that the Bidder proposes to provide. One set of samples shall
be included with each copy of the Bidder's response.
The Contractor must also provide the ability to transmit faxes
unattended from the retrieval system located at ISOS Administrative
Offices. The Fax/modem must be a minimum 28.8 kbps and must transmit in
a minimum of 16 shades of gray. The Contractor must program in an
initial table into the retrieval system -that matches Fax phone numbers
to specific codes. The Contractor must provide ISOS with the ability to
make changes to this table. This table will be used in such a way that a
person calling to retrieve an image will be asked to enter their code
and ID, once entering a correct code and ID they will be asked to enter
a DL/ID number, and/or Social Security number. The retrieval system will
retrieve the image and fax the image to the phone number that matches
the code.
As a desirable feature, the bidder may submit with their proposal a
section describing optional software that uses facial comparison or
recognition or a similar mechanism to automatically search the image
database for similar images. Access to this capability would be limited
to the retrieval workstations and selected ISOS PCs connected to the
ISOS communications network, and may reside, in part, on these
workstations or PCs.
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DS 01 98R
8.00 DL/ID CARD SPECIFICATIONS:
--------------------------
8.01 GENERAL DL/ID CARD CONSTRUCTION: The Image Workstation shall
--------------------------------
produce a color digital image of the applicant and a signature from
either a form or an electronic source, in such a manner as to provide
for a finished, color DL/ID card, printed in a horizontal format, like
the current Illinois DL/ID card (see Attachment C).
The core imaging material for the finished DL/ID card shall be of
polyester, polyvinyl chloride, polycarbonate or an equivalent plastic.
The thickness of the finished DL/ID card with laminate or coating must
meet generally accepted ISO 7810 credit card industry standards,
including warpage and distortion standards. The outside dimensions of
the finished DL/ID card shall be 3-3/8" wide x 2-1/8" high. Corners of
the DL/ID card shall be rounded with a radius of 0.125".
8.02 LAMINATION/COATING: All DL/ID cards shall have a laminate or a
-------------------
protective coating applied which covers the front of the DL/ID cards and
meets the security requirements and durability requirements of this
RFP. The back of the card does not need to be coated or laminated if the
information printed on the back will withstand strenuous wear~ and tear
for a minimum of 4 years.
The laminate or DL/ID card coating provided by the Contractor shall be
compatible with the core imaging material and DL/ID card security images
and shall bond to the DL/ID card surface, strongly 3/4 resist separation
or removal and show fracture or damage of the picture and DL/ID card
information if an attempt is made to remove the laminate or coating.
The lamination or coating must be a minimum of 6 mils in thickness.
When the DL/ID card is finished, the applicant's picture and signature
must be an integral part of the core imaging material so that they
cannot be removed or altered without such action being readily detected
under normal viewing conditions without the need for special training or
use of a special device.
The sealed DL/ID card shall be optically clear, with a no-glare matte
finish.
It is desired that the area available for pictures and text extend
across the entire surface of the DL/ID card, for maximum utilization of
available space.
8.03 DL/ID CARD PRINTING AND HEADERS: The Contractor will work with ISOS
--------------------------------
in determining the final design of all DL/ID cards, which will be
approved by ISOS.
The Image Workstations shall, under computer control, be able to change
from one type of DL/ID card to another, including header and other
color, enhance selected data fields in color, print selected fields
using variable size and font types, and print distinctive text for
applicants under 21, based on issuance data supplied by the ISOS
Communications Network.
The Contractor must provide for up to six (6) unique header colors. At
the present time there is expected to be a need for a total of three (3)
header colors used with the various DL/ID cards. The Contractor agrees
that, should new initiatives or legislative requirements occur prior to
implementation that require additional header colors, those shall be
incorporated. A variety of text descriptions will appear with each
header color, to distinguish the type of card. These include but
36
<PAGE>
DS 01 98R
are not limited to Driver's License, CDL, CDL--School Bus, ID Card,
Instruction Permit, and Temporary Driver's License. The headers and
header colors are expected to be for:
- DL/IDs for applicants over 21 years of age (blue).
- DL/IDs for applicants 18 to 21 years of age (yellow).
- DLIIDs for applicants under 18 years of age (red).
8.04 FRONT OF THE DL/ID CARD: The front of the DL/ID card shall contain the
-----------------------
applicant's picture in color; the applicant's signature; the applicant's
demographic information; Social Security number; appropriate headers;
the State Seal and State name; the Secretary of State's name; applicable
classification, restriction, and endorsement codes; issue date; organ
donor designation; a designation~. of whether it is an original,
duplicate, or corrected license and the number of those issued;
expiration date; Image Workstation number; combined ~facility and
application number; an optically variable device or overlay and other
security features and background information designated by ISOS. See
Attachment "C't for current DL/ID card content requirements.
The picture must be an "above the shoulder" picture of the applicant,
and should be approximately 1-1/4" in width and 1-112" in height. The
picture will appear on the right hand or left hand side of the DL/ID
card. The system must be capable of printing. the picture anywhere on
the DL/ID card, to accommodate possible future design changes. A border
must appear around the outside edge of the picture. A beveled or similar
distinctive border that more clearly shows any attempt to substitute a
picture is desirable.
ISOS processes DL/ID cards that are to be issued without pictures at
ISOS headquarters. The words "Valid without Photo" or "Valid Without
Photo and Signature" must appear in the area where the applicant's
picture image would normally appear. The Contractor must work with ISOS
to develop a mutually agreeable method of handling these DL/ID cards.
The type of DL/ID Card must be presented in the DL/ID card headers. The
presentation of date of birth, applicant name, and DL/ID card expiration
date must be distinctive, presented as larger, darker text and/or with
distinctive background colors. If. the applicant is under 21 years of
age, the phrase "Under 21 Until MO/DAY/YEAR" shall appear with a
distinctive form, color, and/or font.
If applicable the word "DONOR" should appear next to the picture,
written upward along the side of the picture, directly outside of the
border. Its size and/or color and/or font must make it readily visible.
The signature must be a smooth reproduction of the applicant's
signature, shall be horizontal, and shall not be jagged in appearance.
The signature shall overprint on a portion of the applicant's picture as
long as signature readability is not diminished.
A l-D bar code must appear on the front or the back of the DL/ID card,
and shall contain the DL/ID number and expiration date. Final location
will be approved by ISOS as part of final design.
The 1-D bar code shall be of a type that offers maximum utilization
opportunities for retailers, using existing I -D bar code readers
currently available to and/or in widespread use by retailers.
8.05 BACK OF THE DL/ID CARD: The back of the DL/ID card shall contain the
-----------------------
explanation of any classification and/or endorsement and/or restriction
codes which appear on the front of the DL/ID
37
<PAGE>
DS 01 98R
card and which are unique to the applicant. There will be up to two (2)
unique classification codes, five (5) unique endorsement codes, and
eight (8) unique restriction codes on a DL/ID card.
The DL/ID card must contain an encrypted two dimensional (2D) bar code
that contains the text information appearing on the front of DL/ID card.
For the samples, the 2D bar code shall appear on the back of the card.
Final location will be approved by ISOS as part of final! design. The
back of the DL/ID must be printed in tru black to maintain maximum
readability.
The text required by Illinois law (See Attachment D) regarding organ
donation, the Anatomical Gift Act, and medical information, all of which
appears on the current Illinois DL/ID card, must be included. The back
of the DLlID card must include a writable surface in an area for the
applicant and two witnesses to manually write the designations and names
as required, and a writable surface for blood typetRil factor and for
possible additional J code restrictions described in Attachment C.
It is required that the samples submitted with the Bidder's proposal
contain all of the required back printing.
8.06 DL/ID CARD DURABILITY AND SECURITY:
-----------------------------------
A. Card Life: DL/ID cards must be guaranteed to last a minimum of ten
----------
(10) years. A small percentage of DL/ID cards currently issued are
valid for up to ten (10) ~ears. Other DL/IDs may be kept for as many
as nine years under currently envisioned renewal initiatives.
The color picture image must remain stable and survive intact under
conditions of strenuous wear and tear and must not significantly
deteorate or discolor during the ten (10) year life of the DL/ID
card, nor shall the front printed matter significantly deteriorate or
become illegible in that period of time. The Contractor will not be
paid for any cards that are produced to replace cards that have not
met the ten (10) year life requirement.
B. Other Characteristics: The applicant's image, signature and
----------------------
demographic data shall be electronically captured, digitized, and
transferred to the imaging materials so that they cannot be removed
or altered without being readily detected under normal viewing
conditions.
Bidders are required to submit detailed information on those
characteristics, materials, and features which are provided in their
proposed DL/ID card for protection against various forms of
counterfeiting, alteration or substitution of images, or data, or
duplication of the entire DL/ID card. Each DL/ID card issued shall be
of such material and design to prevent its reproduction or alteration
without being readily detected.
The proposed DL/ID card shall incorporate one or more special
security features that allow verification of the authenticity and
integrity of a DL/ID card under normal viewing conditions without
lengthy detailed examination or special equipment. Microprinting or
other covert features may also be proposed as secondary security
features.
C. Optically Variable Security Feature: The DL/ID card must be
------------------------------------
protected from duplication, alteration, and substitution of the
picture image, by using an optically variable security feature. This
security feature must not create otherwise unusable space on the
DL/ID card or distort or obscure any of the information contained on
the front of the DL/ID card, including the picture image. The
optically variable security feature should be positioned on the DL/ID
card to cover at a minimum part of the birth date area and picture
image.
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<PAGE>
DS 01 98R
When viewed from different angles, the security feature must change
color or image or both in order to protect the DL/ID card from
fraudulent duplication, including attempted fraud with color
photography or color laser copiers. The image/color change must be
apparent to the human eye without the need for special training or
use of a special device. The security image/color change shall
readily show distortion or destruction in the graphic design and to
the DL/ID card including information on the DL/ID card if an attempt
is made by application of heat or other means to separate the
laminate/seal from the DL/ID card, or to alter the DL/ID card
information.
The materials used to create the optically variable security feature
shall not be available to the public. Its design shall be unique to
Illinois. The security feature must .be incorporated' into the card
as part of the printing process.
D. 2-D Bar Code: The DL/ID card shall be protected against
-------------
counterfeiting and alteration by means of an encryption system using
a high density two dimensional (2-D) bar-code printed on the DL/ID
card. The bar-code shall contain the text on the front of the card.
The AAMVA Best Practices Recommendations For The Use Of Bar-Codes
must be followed.
Since AAMVA does not currently have a specific recommendation for
method of encryption, the Bidder will recommend a method in their
response. At the time of implementation, the Contractor will supply
either the AAMVA-recommended method if there is one, or an encryption
method approved by ISOS. The Bidder must explain in their proposal
the structure of their 2-D bar-code and the approximate amount of
space it will occupy on the back of the DL/ID card.
E. Samples: Bidders are required to submit sample DL/ID cards, as
--------
specified in these RFP requirements, and submit an independent
testing laboratory evaluation of the DL/ID card material composition,
durability, and security. Samples shall include examples of placement
of the picture on the, left and the right hand side. If the
proposed samples submitted cannot fulfill durability and security
requirements of ISOS stipulated in this RFP, ISOS may reject the
proposal solely on this basis.
39
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DS 01 98R
9.00 TRAINING SPECIFICATIONS:
------------------------
9.01 GENERAL CONSIDERATIONS: The Contractor must provide all training, both
-----------------------
for the initial implementation and follow-up training as needed with
advances in technology. Initially, in implementing the system, the
Contractor must provide sufficient training sessions for approximately
850 ISOS facility personnel on the full use of the Image Workstation and
DL/ID card issuance process. This initial training shall take place at a
minimum of (4) locations Statewide. Currently, it is expected that these
sites will be in Marion, Springfield, Peoria, and Hillside. The 1505
personnel involved must have their initial training take place within 10
working days of the implementation in their facility. In addition, the
Contractor must provide 8 hours of on-site training in the facility, on
the work day of and/or first work day following installation of Image
Workstations.
ISOS will provide the training sites or classrooms and pay the travel
expenses for ISOS personnel. The final location and number of training
classes to be conducted at each site as well as dates and times for each
session shall be approved by 1505. The training sessions shall not
impede or disrupt the work flow or operational functions being conducted
in any facility during training sessions. The final Training Plan,
including training content, length, format, instructors, and materials,
methods and supplies used shall be subject to prior ISOS approval.
All Contractor-provided personnel involved in training must be
thoroughly familiar with ISOS system prior to being involved in any
training of ISOS personnel. A sufficient number of trainers and
equipment, supplies and materials must be provided by the Contractor to
meet training needs.
The Contractor must provide training for a minimum of 20150S personnel
on the complete operations of the Central Image System if it is
Contractor-provided. This training shall take place where the Central
Image System is located. Training must be offered during four separate
work shifts which includes two night shifts.
If a Central Issuance System is implemented in the term of the contract,
the Contractor must provide training for a minimum of 20 1505 personnel
on the full use of the System. This training shall take place where the
Central Issuance system is located.
9.02 TRAINING PLAN: The Bidder will provide detailed plans for all initial
--------------
and ongoing training. The following information must be included
regarding the proposed training:
- Description, including content and duration, of the initial
training;
- Description, including content, of on-site training;
- Description of the refresher training;
- Detail the type of follow-up training plan;
- Qualifications and experience of instructors;
- The maximum number of students to be included in a class;
- Description of any training methods and materials to be used.
40
<PAGE>
DS 0l 98R
9.03 TRAINING MATERIALS: A detailed list of the tasks and steps an Operator
-------------------
must perform daily to issue DL/ID cards must be part of training
materials. A sample of training materials must be provided with the
Bidder's response. It must include an outline of the training, and a
summary of the knowledge and skill areas required by ISOS personnel,
which must be addressed in training. A sample of the Operator's manual
must be' provided with the Bidders response. If an existing
Contractor-developed training manual or operator's manual for a similar
system is substantially the same in content and format, and if the
Contractor chooses to offer them as examples of the manuals to be
developed for Illinois, they may be provided as the samples. They must
be accompanied by supplemental material describing any planned
modifications or additions for Illinois.
The Contractor must provide a minimum of one Operator's Manual for each
Image Workstation provided. The Operator's Manual must include all
information required for operating the Image Workstation, issuing a
DL/ID card, and troubleshooting the Image Workstation.
The Contractor must also provide ISOS a minimum of 3 sets of current
documentation on the complete operations of the Central Image System if
the system is supplied by the Contractor to ISOS.
41
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DS 0l 98R
10.00 SPECIFICATIONS FOR TESTING AND IMPLEMENTATION:
----------------------------------------------
10.01 GENERAL CONSIDERATIONS: Bidders must submit a detailed, specific
----------------------
workplan and installation schedule with their proposal that provides for
testing and a phased-in statewide implementation. These must comply with
all dates provided on the Key Date page or elsewhere in this RFP.
The Bidder shall develop and include as a part of their proposal a
testing plan for their proposed System including a description of
whether ISOS or Contractor personnel will be performing each task..
10.02 STAFFING: The Bidder must provide job descriptions and the number of
---------
personnel to be assigned for installation and implementation.
The Contractor must dedicate, as deemed necessary by ISOS, hardware and
software engineers who have worked on the development of the System
hardware and software, to be available as needed, from the start of the
testing and implementation period through system acceptance. The
Contractor must provide a full-time Project Manager on-site and
available for the duration of the System testing, implementation and
System acceptance. Available for the purposes of this Section means to
be on-site with the proper knowledge, tools and equipment necessary to
begin to resolve a problem within 2 hours of problem notification.
The Bidder shall include a Personnel Profile Summary (Attachment G) with
a detailed resume identifying the Project Manager by name, including
education, project management experience, data processing experience,
experience implementing statewide or multiple site systems, and other
qualifications supporting the efforts of implementing a digitized driver
license and identification card system and/or imaging system of this
size and complexity, and three (3) professional references (give contact
name, phone number, company name for each).
10.03 SYSTEM: At the time of initial installation, all contractor-provided
-------
equipment must be new, state-of-the-art, and in good working order. It
will be the Contractor's responsibility to make all necessary
adjustments, repairs and replacements without additional charge and to
maintain the equipment in this condition for the life of the contract.
All equipment must be installed in accordance with the specifications
contained in the original equipment manufacturer's (OEM) installation
instructions. The Contractor must clearly and legibly mark all cables at
both ends. The Image Workstation shall be so designed as to keep cable
clutter to a minimum and not represent a hazard to either the applicant
or the Examiner. The Contractor is responsible for replacement of any
cables that fail or break during normal operating conditions especially
for the mobile travel team.
10.04 DEVELOPMENT TESTING: The Contractor must conduct Image Workstation and
--------------------
Central Image System hardware/software (collectively called System)
testing, satisfactory to ISOS by the initial date for performance
testing as indicated on the Key Date page. Development testing will
start after projected contract commencement and finish when the System
is ready for performance testing.
The test procedures, which the Contractor shall perform successfully,
are designed to exercise the entire System. Before acceptance of the
System, ISOS needs to verify that all the features and functions which
the Contractor proposed have been delivered and operate as set forth in
the RFP and the Contractor's proposal. Therefore, ISOS shall exercise
all of the basic functions described in both of these documents.
During development testing, the Contractor must provide ISOS with a
complete System. The Image Workstation will be attached to the 1505
Communications Network for testing of the Contractor's
42
<PAGE>
DS 0l 98R
System. Both Contractor and Contractor-trained ISOS personnel will
operate the System to assure its complete functionality and
compatibility with the ISOS Communications Network. ISOS and the
Contractor will agree when development testing will begin and on a list
of test criteria that the System must pass before being deemed
acceptable.
The Contractor shall certify in writing to ISOS when the System is
completely installed and operational. At this time, performance testing
will begin.
10.05 PERFORMANCE TESTING: Performance testing shall end when the System has
--------------------
met the standard of performance for a period of fourteen (14)
consecutive calendar days. The standard of performance shall mean the
System operates in conformance with the Contractor's technical
specifications (as set forth in the Contractor's operations manual for
the System ordered which should not differ from the technical
specifications stated in the Contractor's proposal), in conformance with
this RFP, and in conformance to the mutually agreed test criteria.
If the System fails during a fourteen (14) day period, the Contractor
will re-start performance testing. The testing shall continue on a
day-by-day basis until the standard of performance is met, without
downtime, for a total of fourteen (14) calendar days. This must be
accomplished within forty-five (45) consecutive calendar days.
The System downtime is that period of time when any part of the System
is inoperable due to failure of the hardware and/or software to operate
in conformance with the specifications of the RFP, the test criteria,
and the Contractor's proposal. The failure of the ISOS Communications
Network to function properly during the testing will not be considered
downtime unless the System causes such failure.
Upon approval by 1505 of the System for performance testing, the
Contractor shall provide a complete System to four sites for ISOS stress
testing.
10.06 ISOS STRESS TESTING: ISOS will conduct stress testing which will include
--------------------
testing of the ISOS Communications Network and applications. The window
of operation for this stress testing will be within thirty (30) calendar
days and must be error-free for seven (7) calendar days.
10.07 PILOT PHASE: Upon approval of development, performance and ISOS
------------
stress testing of the System, designated Facilities or mobile sites
(minimum two to possibly six) will be selected for installation and
implementation as provided on the Key Date page. The pilot phase will
consist of online/real-time production of DL/ID cards. Operation of
pilot phase is estimated to last from two to four months.
10.08 IMPLEMENTATION: Upon approval by ISOS of all testing and the pilot
---------------
phase, the Contractor will complete full implementation statewide for
the Facilities. Full implementation, by the Contractor, shall be
completed in sixty (60) to ninety (90) calendar days. The Image
Workstations must be installed, and brought on-line as they are
installed. The completion of 30 consecutive calendar days of successful
statewide performance, as determined by ISOS, shall result in System
Acceptance.
43
<PAGE>
DS 0l 98R
11.00 REMEDIAL AND PREVENTATIVE MAINTENANCE SPECIFICATIONS:
-----------------------------------------------------
11.01 GENERAL CONSIDERATIONS: The Contractor shall provide remedial and
-----------------------
preventative maintenance for the Image Workstation including all parts
and labor during the term of the contract. The Contractor shall provide
remedial and preventative maintenance for the Central Image System and
Central Issuance System including all parts and labor during the term of
the contract if the Contractor is supplying the Systems to ISOS. All
maintenance shall be on-site at DSD Facilities or at ISOS Administrative
Offices in Springfield.
In addition, the Contractor shall provide a suitable number of Back-up
Image Workstations located statewide such that all Facilities can access
one within three (3) hours. The specific number and locations of the
Back-up Image Workstations must be sufficient to meet need, and be
approved by 'SOS.
In the event a material, supply, or equipment change or improvement
causes the obsolescence of part or all of the Contractor provided
System, new item(s) shall be supplied to 1505 at no additional charge.
On-site remedial and preventive maintenance shall be available during
facility working hours, generally between 8:00 a.m. and 5:30 p.m.,
Monday through Friday and 8:00 a.m. and 12:00 p.m. Saturdays Central
Standard Time for the term of the contract. Central Image System
maintenance will be available 24 hours a day, 7 days a week.
All costs related to maintenance of Contractor-provided hardware and
software that is not purchased by ISOS, including travel time and
expenses, shall not be considered billable; they shall be included in
cost per issuance. Billable maintenance costs for the Central Image
System, if it is purchased from the contractor, must be addressed in
detail in the cost proposal. During the term of the contract, the
Contractor must provide ISOS with a monthly report. of maintenance
performed and downtimes, Back-up Image Workstation utilization, by
facility and day and time and problem type. The report format shall be
approved by ISOS.
The Contractor shall replace any Contractor-provided hardware if it is
determined that its maintenance or repair problems are chronic. If a
chronic repair or maintenance problem with Contractor-provided hardware
is determined to be systemic, i.e. occurring statewide with unacceptable
frequency, 1505 shall require a systemic solution, which may include
replacement statewide.
11.02 RESPONSE TIMES: Except when adversely affected by reason of 'force
---------------
majeure, the Contractor shall repair or replace the Image Workstation,
Central Image System and Central Issuance System hardware/software
within:
- Eight (8) working hours after notification that an Image
Workstation is in need of maintenance if a Back-up Workstation
is available for use on site.
- Four (4) working hours after notification that an Image
Workstation is in need of maintenance if a Back-up Image
Workstation is not available on site or not within a three (3)
hour travel time to the facility. For Mobile Facilities, the
travel time may be within four (4) hours of a Back-up Image
Workstation.
- Four (4) hours after notification that the Central Image
System or Central Issuance System is in need of maintenance.
This service must be provided 24 hours per day, seven days a
44
<PAGE>
DS 0l 98R
week for the Central Image System. All maintenance to the
Central Image System must be coordinated with ISOS and at no
time affect the operating system at ISOS.
During the entire term of the contract, the Contractor will provide ISOS
with a toll free number to contact the Contractor when an Image
Workstation, the Central Image System or Central Issuance System becomes
inoperative. The pr9blem will be reported to a central point within
ISOS, who will contact the Contractor for needed assistance. Within 15
minutes~. of the phone call, Contractor personnel knowledgeable about
the operation of the Image Workstation or Central Image System, must
call the designated Administrative Office contact person to determine
the exact problem and to try to talk them and the System personnel
through solving the problem. If the problem cannot be solved over the
phone, Contractor personnel must dispatch maintenance personnel as
required. ISOS will dispatch and deliver Back-up Image Workstations as
required. Downtime shall start for the Image Workstation, Central Image
System or Central Issuance System from the time ISOS first notifies the
Contractor's designated representative of the inoperative condition
until it is returned to proper operating condition. If a Back-up Image
Workstation has been used to replace an inoperative Image Workstation,
it shall be the Contractor's responsibility to place the Back-up Image
Workstation back in its case(s) and return it to the appropriate
Regional or Zone facility.
Except when adversely affected by reason of force majeure, on-site
remedial maintenance by the Contractor shall be completed within the
required time frames, unless 1505 and the Contractor mutually agree to
another period of time. If on-site remedial maintenance is not completed
within the prescribed times, the Contractor shall be deemed in default
of these standards of performance. In such an instance, the Contractor
shall provide an alternative solution that allows the Facility to
continue operations which is satisfactory to ISOS.
The term "force majeure" as used herein shall mean without limitation:
acts of God, strikes, or lockout; acts of public enemies; insurrection;
riots; epidemics; lightning; earthquakes; fire; storms; floods;
washouts; droughts; arrests; restraint of government and people; civil
disturbances; and explosions.
11.03 HARDWARE AND SOFTWARE MAINTENANCE: During the maintenance period the
----------------------------------
Contractor shall render maintenance to keep all Contractor-provided
hardware and software in, or restore the hardware and software to, good
working order. This maintenance shall include preventative and
remedial maintenance, installation of safety changes and installation of
engineering changes based upon the specific needs of the individual item
of hardware and/or software. This maintenance shall include the repair,
replacement or exchange deemed necessary to restore the equipment to
good working order. For purposes of this RFP, hardware and/or software
restored to good working order shall be defined as hardware and/or
software that shall perform all functions as prescribed in this RFP, the
Contractor's proposal, and the manufacturer's published specifications
for such hardware and/or software as originally manufactured.
In addition, the Contractor shall: (a) maintain the software to operate
in a manner as described in the Contractor's proposal, the RFP and
relevant software documentation; (b) supply technical bulletins and
updated user guides from time to time; (c) at the request of ISOS,
supply 1505 with updates, improvements, enhancements or modifications to
the software and/or the documentation; (d) correct. or replace the
software and/or remedy any programming error which is attributable to
the Contractor, (e) place in an escrow account the Source Code for
software and escrow any updates, improvements, enhancements or
modifications to the Source Code for software, on terms acceptable to
ISOS; and (f) service the software in a professional manner with
qualified personnel. The Contractor shall provide updated software
documentation upon delivery of updated software releases. The Contractor
45
<PAGE>
DS 0l 98R
shall also provide training to enable 1505 personnel to operate
effectively and will insure that the updated software release is
compatible with the application software originally installed and
accepted by ISOS.
Hardware maintenance shall include lubrication, adjustments and
replacement of maintenance parts deemed necessary. Maintenance parts may
or may not be manufactured by the original hardware manufacturer, may be
altered by the Contractor to enhance maintainability, but shall be
acceptable to the original hardware manufacturer and new or certified as
new. All maintenance parts shall be furnished and replaced for the Image
Workstation at the Facility on an exchange basis, and the exchanged
parts shall become the property of the Contractor. The Contractor must
have critical spare parts available for the Central Image System and
Central Issuance System within the city of Springfield. All maintenance
parts shall be new or certified as new.
The Contractor shall exert its best efforts to perform all fault
isolation and problem determination, including hardware and software
problem diagnosis, attributed to the hardware and software covered under
the contract.
11.04 SUPPLIES: The Contractor shall provide adequate staff and stock
---------
necessary levels of spare parts to provide maintenance per the
requirements, terms, and conditions of this RFP.
The Contractor shall keep each Facility and Central Issuance site
supplied with a minimum of sixty (60) calendar day's supply of DL/ID
card production consumables in such a manner that the on-hand supply
shall have a minimum of six (6) month expiration date from the date of
receipt at the Facility. These quantities may be subject to change
statewide and/or by individual facility based on need as determined by
ISOS.
The Contractor shall be responsible for the cost of all consumables
supplied by the Contractor whether from proper use, improper use, waste
or defects and will only be compensated for completed DL/ID cards.
11.05 KEY MAINTENANCE AND PERSONNEL: Preventive or scheduled maintenance
------------------------------
shall be performed at mutually agreeable intervals. The Bidder shall
specify in their proposal the number of hours of preventive maintenance
required for the Image Workstation and Central Image System and Central
Issuance System per year, which shall be consistent with the Bidder's
established standards for preventive maintenance. The Bidder shall
specify in its proposal the frequency and duration of the preventive
maintenance required. A minimum of twice per year for Facilities and
mobile travel teams is required. ISOS shall specify~ when the preventive
maintenance shall be performed, which shall be subject to change as
agreeable to both parties.
The Contractor shall provide periodic cleaning of printers, at the
request of ISOS, in conjunction with calls for remedial maintenance
and/or in accordance with the preventive maintenance schedule.
The Contractor agrees that it shall identify all key personnel who shall
be providing maintenance on the Image Workstation, Central Image System,
and Central Issuance System hardware/software, furnish 1505 with a means
of identifying these personnel, furnish ISOS with credentials on these
personnel and notify the State at least thirty (30) days in advance of
any reductions in staffing levels of key personnel serving Illinois.
46
<PAGE>
DS 0l 98R
12.00 DEMONSTRATION OF IMAGE WORKSTATION AND DL/ID CARD PRODUCTION
------------------------------------------------------------
SPECIFICATIONS: Qualified Bidders will be required to demonstrate their
---------------
image Workstation and produce DL/ID cards.
They will be required to demonstrate their proposed Image Workstation in
a date and location to be coordinated by 1505.
The demonstration shall be representative of the Bidder's proposed Image
Workstation and shall consist of but not be limited to the following:
- Examination of internal and external features of the
equipment and ease of using equipment;
- Actual demonstration of materials to produce a finished DL/ID
card;
- Actual demonstration of the operations to produce a finished
DL/ID card;
- Demonstration of unique back printing of the DL/ID card;
- Legibility and quality of the finished laminated or coated
DL/ID card;
- System start-up time to be ready to produce a finished DL/ID
including establishment of communications between the Image
Workstation and the Bidder's remote location. (The remote
location is to be located anywhere outside the ISOS
Headquarters and to be' connected via established
telecommunications lines.) Time to close down and secure
system;
- Image Workstation, DL/ID card, laminate or coating, and
security features;
- Image compression, storage, inquiry and retrieval of Image
Files;
- Quality of displayed and of printed color picture image of
applicant, for DL/ID card duplicate issuance, retrieved from
Image File and decompressed;
- Quality and legibility of applicant signature image
retrieved from Image File and decompressed;
- Transmittal, inquiry, retrieval, and black, & white and
color printing of captured images between the Image
Workstation and the Bidder's remote' location. (The remote
location to be located anywhere outside the 1505 headquarters
and to be connected via established telecommunications lines.)
The Bidder will supply the laser printer(s) for demonstration
purposes;
- Printing the encrypted 2-D bar-code and reading the
encrypted 2-D bar-code;
- Any other demonstration deemed necessary by 1505.
47
<PAGE>
DS 0l 98R
13.00 EVALUATION:
----------
13.01 PROCESS: All proposals received will be reviewed by the Division of
-------
Purchasing to ensure that all administrative requirements of the RFP
package have been met by the Bidders. Failure to meet these requirements
will be cause for rejection of the proposal.
The proposals will be evaluated by a committee consisting of employees
of the Illinois Secretary of States Office. The purpose of the committee
will be to evaluate vendor responses to mandatory and desirable feature
requirements and each of the criteria outlined below, and make
recommendations for award of the Contract. Bidders whose proposed
systems do not meet RFP requirements will not be deemed to be qualified
bidders, and will not demonstrate systems.
At their option, evaluators may request oral presentations or
discussions with any or all Bidders for the purpose of clarifying
materials presented in any part of the proposal. However, Bidders are
cautioned that this provision is not mandatory; all written proposals
shall be as complete and concise as possible.
13.02 EVALUATION CRITERIA: Proposals will be evaluated and the vendor selected
-------------------
on the basis of the following criteria:
A. Equipment--hardware and software.
B. Training and Maintenance.
C. Cost.
D. Card Security and Durability.
E. Demonstration.
F. Bidder Capacity and Viability.
13.03 REVIEW: Only the final results of the State's evaluation shall be
------
considered public. Work papers and individual evaluator's comments and
notes are not open.
Public information will be available for review during normal business
hours at Room 124, Howlett Building, Springfield, Illinois (Telephone
217/782-8892). Please give 48 hours notice of intent to review. No copy
facilities are available.
48
<PAGE>
DS 0l 98R
14.00 BID PRICE: The prices noted below, and other items with cost information
---------
requirements noted in the RFP, shall be discussed and described in
detail in the Cost Proposal including Attachment J. All bid prices shall
be based on inclusion of all System requirements and specifications in
the RFP.
I (We) hereby acknowledge receipt of the Request for Proposal. I (We)
have also
Addendum No.1, dated .1997,
----------------------------
Addendum No.2, dated .1997,
----------------------------
Addendum No.3, dated .1997,
----------------------------
and have included their provisions in my (our) proposal.
Note: In the event of conflict or contradiction between any contract
terms and conditions contained in this RFP and the bidders proposal
attached hereto, then those terms and conditions in the State's RFP
shall take precedence and shall prevail.
The undersigned does hereby swear and affirm that he/she understands all
of the provisions contained herein, and agrees to perform all services
as specified herein and in full and complete accordance with our
proposal which is made a part hereof for the total contract price of:
A. WORKSTATIONS WITH WITH
WITH ONE-STEP CENTRAL IMAGE CENTRAL ISSUANCE COST PER
PRINTERS SYSTEM SYSTEM ISSUANCE
=============================================================================
Al Yes Yes $
--------
A2 No No $
--------
A3 Yes No $
--------
A4 No Yes $
--------
B. Increase or reduction in cost per issuance for addition of
desirable features if selected:
1) Facial recognition/comparison or similar software $
--------
N/A
-----
2) Microprinting or other covert secondary security $
feature --------
N/A
-----
3) Automated mailing function for Central Issuance $
System --------
N/A
-----
C. Reduction in cost per issuance for Image Workstations eliminated due
to a change in the number of facilities at time of implementation:
$ per workstation.
--------- -----
D. Purchase cost for Central Image System if ISOS purchases
it from the bidder (as detailed in Attachment J)
E. Cost for each additional retrieval software package:
49
<PAGE>
DS 0l 98R
15.00 BIDDER CERTIFICATIONS: The undersigned is duly authorized to sign this
---------------------
agreement on behalf of the bidder/vendor, and is cognizant of the
following statutory requirements and provisions, and under penalty of
perjury certifies that;
A. CONFLICT OF INTEREST: The Vendor agrees to comply with the provisions
--------------------
of the Illinois Purchasing Act prohibiting conflict of interest (30
ILCS 505/11.1 - 11.4) and the terms, conditions and provisions of
those Sections apply to this Agreement and are made a part of this
Agreement the same as though they were incorporated and included
herein. If any State officer or employee has a prohibited interest,
this Agreement may be cancelled without charge or penalty to the
State.
B. BID-RIGGING/BID ROTATING: The Vendor certifies that neither the
------------------------
Vendor nor any person associated with the Vendor has been barred from
contracting with a unit of State or local government as a result of a
violation of Section 33E-3 or 33E4 of the Criminal Code of 1%1 (720
ILCS 5/33E-l1).
C. DEFAULT ON EDUCATIONAL LOAN: The Vendor certifies that this Agreement
---------------------------
is not in violation of (5 ILCS 385/3) prohibiting contracts to
individuals who are in default on an educational loan.
D. FELONY: The Vendor certifies that the Vendor nor any person
------
associated with the Vendor has been convicted of a felony, or, if so
convicted, at least one year has passed since completion of sentence
as of the effective date of this Agreement (30 ILCS 505/10.3).
E. DRUG FREE WORKPLACE: The Vendor agrees to provide a drug free
-------------------
workplace as provided in (30 ILCS 580~1 et seq.).
F. AMERICANS WITH DISABILITIES ACT: The Americans with Disabilities Act
-------------------------------
(42 U.S.C. 12101 et seq.) and the regulations thereunder (28CFR
35.130) (ADA) prohibit discrimination against persons with
disabilities by the State, whether directly or through contractual
arrangements, in the provision of any aid, benefit or service. As a
condition of receiving this Contract, the undersigned Vendor
certifies that services, programs and activities provided under this
contract are and will continue to be in compliance with the ADA.
G. ANTI-BRIBERY: The Vendor certifies that neither the Vendor nor any
------------
person associated with the Vendor has been convicted of bribery or
attempting to bribe an officer or employee of this State nor has made
an admission of same (30 ILCS 505/10.2).
H. DISCRIMINATION: The Vendor certifies that neither the Vendor nor any
--------------
person associated with the Vendor pay dues or fees on behalf of its
employees or agents or reimburse or otherwise subsidize them for
payment of dues or fees to any club which unlawfully discriminates
(775 ILCS 25/2).
I. ILLINOIS HUMAN RIGHTS ACT: The undersigned bidder/vendor is presently
-------------------------
in compliance with all applicable provisions of the Illinois Human
Rights Act at (775 ILCS 5/1-101 et seq.), together will all rules and
regulations promulgated and adopted pursuant thereto.
J. RECORDS AND DOCUMENTATION: The Vendor or Vendor shall maintain, for a
-------------------------
minimum of 5 years after the completion of the contract, adequate
books, records, and supporting documents to verify the amounts,
recipients, and uses of all disbursements of funds passing in
50
<PAGE>
DS 0l 98R
conjunction with the contract; the contract and all books, records,
and supporting documents related to the contract shall be available
for review and audit by the Auditor General; and the vendor agrees to
cooperate fully with any audit conducted by the Auditor General and
to provide full access to all relevant materials. Failure to maintain
the books, records, and supporting documents required by this Section
shall establish a presumption in favor of the State for the recovery
of any funds paid by the State under the contract for which adequate
books, records, and supporting documentation are not available to
support their purported disbursement.
K. CONTRACT WITH RETIRED FORMER EMPLOYEES: The Vendor certifies that
---------------------------------------
he/she has informed the director of the Department in writing if
he/she was formerly employed by that agency and has received an early
retirement incentive under Section 14-108.3 or 16-133.3 of the
Illinois Pension Code. The Vendor acknowledges and agrees that if
such early retirement incentive was received, this contract is not
valid unless the official executing the contract has made the
appropriate filing with the Auditor General prior to execution (30
ILCS 105/iSa).
L. U.S. EXPORT ACT: The Vendor certifies that neither the Vendor nor any
----------------
substantially owned affiliated company is participating, or shall
participate, in an international boycott which is in violation of the
provisions of the U.S. Export Administration Act of 1979, or the
regulations of the U.S. Department of Commerce promulgated under this
Act (30 ILCS 582/5).
M. DATA SECURITY STANDARDS: The contractor hereby acknowledges the
------------------------
existence of a set of Data Security Standards which has been adopted
and published by the Office of the Secretary of State. Security
procedures vary among the several departments within the office and
it shall be the responsibility of the contractor to become informed
of all such standards and procedures which may be associated with
work to be performed under this agreement and to remain in full
compliance with same at all times.
N. 2000 WARRANTY: The vendor warrants that the use of dates on or after
--------------
January 1, 2000 or any later date will not adversely affect any
software or hardware provided by the vendor or have a resultant
impact on 1505' system.
HUMAN RIGHTS PUBLIC CONTACT IDENTIFICATION NUMBER: The following is my
--------------------------------------------------
(our) I .D.H .R. identification number:
------------------------------
FEDERAL TAXPAYER IDENTIFICATION NUMBER AND LEGAL STATUS DISCLOSURE:
-------------------------------------------------------------------
Under penalties of perjury, I certify that the name, taxpayer
identification number, and legal status listed below are correct.
Name:
-------------------------------
Taxpayer Identification Number:
Social Security Number
----------------------
Employer Identification Number
----------------
51
<PAGE>
DS Ol 98R
(If you are an individual, enter your name and SSN as it appears on your
Social Security Card. If completing this certification for a sole
proprietorship, enter the owner's name followed by the name of the
business and the owner's SSN. For all other entities, enter the name of
the entity as used to apply for the entity's EIN and the EIN.) Legal
Status
Individual Governmental entity
------- -------
Owner of sole Nonresident alien
------- -------
proprietorship individual
Partnership Estate or legal trust
------- -------
Tax-exempt hospital Foreign corporation,
------- -------
or extended care partnership, estate
facility or trust
Corporation providing or Other:
------- ------- --------
billing medical and/or
health care services
Corporation NOT providing
-------
or billing medical and/or
health care services
The undersigned hereby certifies that he/she has read, understands, and
agrees that acceptance by the SECRETARY OF STATE of the Bidder's
proposal by issuance of a purchase order or letter of award will create
a binding contract.
(PLEASE PRINT OR TYPE)
NAME OF BIDDER
-----------------------------------
ADDRESS
------------------------------------------
CITY/STATE/ZIP
-----------------------------------
SIGNATURE
----------------------------------------
SIGNED BY TITLE
---------------------- ------------
DATE TELEPHONE
---------------- ------------------
52
<PAGE>
MAINFRAME (HOST AND STATE COMMUNICATIONS SYSTEM SPECIFICATIONS
ISOS Communications Network Specifications
The 1505 communications network from the facilities are currently running on
9600 baud lines. This will need to be upgraded to handle the desired
transmission throughput. The bidder must propose the expected line speeds and
throughput requirements to allow on-line retrieval and transmission of images to
and from the facilities based on the facility activity shown in appendix A. A
network study will be conducted, jointly with the contractor, prior to the Pilot
Site start date.
Mainframe System
The Mainframe system for the Drivers Application system is a BULL 90/94 running
GCOS8, TP8 with an IDS II database manager.
By Fall 1998, it is expected that the mainframe system will be a IBM 9672-R42
running MVS, CICS, and DB2 as the database manager. The Front End Processors are
expected to be 3745s. The image database will either reside on the IBM platform
or will offer full connectivity to the IBM platform. All applications are
written in COBOL.
Facility Servers
The Facility Servers are Risc 6000 systems from IBM or Bull. The RISC 6000
systems have evolved over the years since they were first acquired. The
specifications listed here are a representative of the current system
acquisitions for fiscal year 1997. Older systems will have a slower processor
while a few larger systems will have more memory. The descriptions here are only
to supply a representation of the existing computing environment in each
facility.
7245-100RS/6000 43P series
16MB RAM Keyboard
3.5 floppy drive
3Com ethernet card
mouse
I Gig hard drive
8-port asyric
X.25 interface
X.25 cable
4 GB Tape drive
Thrd party Monochrome monitor
AIX 4.1 A & System software (or latest version)
UPS (Using APC Smart-UPS 600)
Power Chute software (used with Smart-UPS 600)
HBX PAD ()(.25 link to the network) Allied Telysin 24 port hub
Note: Some systems have 32MB. Older systems are 33mhz Risc processors.
Today, numerous facilities have Motorola MCS 8000 systems running Unix System V.
These systems are scheduled to be replaced prior to installation of an Image
Workstation within that particular facility.
<PAGE>
Typical PC Workstation Configuration
The PC systems have evolved over the years since they were first acquired. The
specifications listed here are a representation of current system acquisitions
for fiscal year 1997. Older systems will have a slower processor. The
descriptions here are only to supply a representation of the existing computing
environment in each facility.
PC 350 75 Mhz Pentium (6568635F)
CIX color SVGA monitor
3COM Etherlink Adaptr
8MB RA
540MBHard DISK
UP
FP License
Windows 3.11 license (est)
Disk Drive Lock
Most PCs in the facilities today are 486 33Mhz with 8MB RAM and 80-120MB hard
disk. Newer systems will probably, but not necessarily, have faster processors,
more memory and larger hard disks.
Communications
The PCs are connected to the Facility Server through the 3Com Etherlink Cards
running TCP([P and the telnet utility. This communications mode is used to run
the Facility Application System that resides on the Facility Server. A terminal
emulation package, GLINK, is used to communicate directly to the Host through
the Facility Server's communications hardware.
The Facility Server communicates to the Host system using X.25 through 9600 baud
lines. IP over X.25 is also used for network monitoring purposes.
Facility Printers
Each facility is equipped with numerous printers. Seven Okidata 393 printers and
one Eaton Validation printer are connected to the RS/6000 '5 8-port async board.
Another Okidata printer is directly connected to the Rs16000 LAN with a jet
direct print server.
<PAGE>
[LETTERHEAD FOR THE SECRETARY OF STATE APPEARS HERE]
ADDENDUM
February 20, 1997
All Prospective Bidders
Subject: Addendum No.2 to the Request for Proposals1s for:
Project No. Ds Ol 98, Digital Drivers License System
Dear Sir or Madam:
The changes made to the original bid documents for the subject project
are as follows:
Page 1, Section 1.03 RECEIPT OF PROPOSALS: now reads:
All proposals must be received at the Secretary of State, Purchasing
Division not later than 4:00 PM, Local Time, February 27, 1997.
---------------------------------------
Change to read
All proposals must be received at the Secretary of State, Purchasing
Division not later than 4:00 PM, Local Time, March 12, 1997.
------------------------------------
The following information is provided to clarity some aspects of the
Request for Proposal and should be considered in preparing your response.
The Central Issuance System volume or 2500 cards per day is based on 8
hours per day, 5 days per week.
The backup systems listed in Attachment A, part 5 of the RFP is a
backup or spare only used instead of the installed complete system.
Change the hourly and daily rates for the Lombard facility shown in
Attachment A, page 2 to 149 hourly and 1125 daily.
Please acknowledge receipt of this addendum on page 51, section 14.00
Bid Price, by placing the date received and initials in the blanks provided.
Proposals shall be delivered to the Purchasing Agent, Office of the
Secretary of State, Budget & Fiscal Management, 124 Howlett Building,
Springfield, Illinois 62756, by 4:00 local time on March 12, 1997. There are no
other changes in the terms, conditions or specifications.
Sincerely,
/s/ Jack L. Gooding, CPPO
Jack L. Gooding, CPPO
Purchasing Agent
<PAGE>
[LETTERHEAD FOR THE SECRETARY OF STATE APPEARS HERE]
ADDENDUM
February 10, 1997
All Prospective Bidders
Subject: Addendum No.1 to the Request for Proposals for:
Project No. DS Ol 98, Digital Drivers License System
Dear Sir or Madam:
The changes made to the original bid documents for the subject
project are contained in the enclosed Addendum No.1 and revised
Attachment. Also enclosed are the answers to and the questions
submitted at the Pre-proposal Conference held on February 3, 1997.
Please acknowledge receipt of this addendum on page 51, section
14.00 Bid Price, by placing the date received and initials in
the blanks provided.
Proposals shall be delivered to the Purchasing Agent, Office of
the Secretary of State, Budget & Fiscal Management, 124 Howlett
Building, Springfield, Illinois 62756, by 4:00 local time on
February 27, 1997. There are no other changes in the terms,
conditions or specifications.
Sincerely,
/s/Jack L. Gooding, CPPO
Jack L. Gooding, CPPO
Purchasing Agent
<PAGE>
REQUEST FOR PROPOSALS
FOR
DIGiTAL DRIVER LICENSING SYSTEM
Addendum No.1
February 10, 1997
"ILLINOIS DIGITAL DRIVER LICENSE RFP KEY ITEMS"
Item 9 3rd sentence. Change the word "lease" to "cost per issuance".
Item 11 Delete this item.
Item 16 Change this item to read:
"A one-step printer must be bid."
Item 17 Change to read:
"Both a ID bar code and an encrypted 2D bar code needs to be
printed on either the front or the back of the DL/ID card
at time of issuance."
"ILLINOIS SECRETARY OF STATE BACKGROUND INFORMATION"
On Page iii, the 4th paragraph, change the words "lease or buy" to "acquire" and
change the words "buy or lease" to "acquire".
<PAGE>
PROJECT No. DS 01 98
Addendum No.1
February 10, 1997
1.03 RECEIPT OF PROPOSALS:
---------------------
On page 1, change the reference of "4:00 PM, Central Daylight Time," to "4:00
PM, Local Time".
1.06 CONTRACT PRICE:
---------------
On page 2, add as a 2nd paragraph:
"All mandatory options chosen by 1505 will be included in the
selected bid price option and included in the contract price at
execution with the exception of the Central Issuance System option.
This option may be included at contract execution or may be added at
any time during the term of the contract by amendment The applicable
bid prices in 14.00 for including this Option must remain firm
through June 30, 2000, and may be subject to review and adjustment
once each year thereafter in accordance with provisions contained in
1.07."
1.18 COST PROPOSAL:
--------------
On page 6, add the following paragraph to the end of section 1.18:
"The cost proposal must specify the total number of Image
Workstations by facility to be supplied by the contractor and provide
the rationale used by the bidder to determine number will adequately
meet anticipated peak hourly volumes as required in Sections 4.01 and
5.02."
4.01 SCOPE OF WORK:
--------------
On page 19, delete the 2nd paragraph regarding one-step and two-step printers.
4.01 SCOPE OF WORK:
--------------
On page 19, in the 4th paragraph, change "five (5) mobile travel team
configurations" to "six (6) mobile travel team configurations".
5.02 IMAGE WORKSTATION COMPONENTS:
-----------------------------
On page 21, 2nd paragraph:
Delete the dot point: "A security disk which if not present in the Image
Workstation at start-up \vi II render the Image Workstation inoperable".
Add the dot point: "A port for a bar code reader".
2
<PAGE>
PROJECT No. DS Ol 98
Addendum No. I
February 10, 1997
5.02 IMAGE WORKSTATION COMPONENTS:
-----------------------------
On page 22.8th paragraph:
Replace "A one-step printer that prints the card and seals or laminates it
without flipping or feeding or other operator intervention is
preferred. Both one-step and two-step printers must be included in
bid options, as described in the Scope of Work, 4.01."
with "A one-step printer that prints the card and seals or laminates it
without operator intervention after card production begins, is
required."
5.02 IMAGE WORKSTATION COMPONENTS:
-----------------------------
On page 24, add as last paragraph to 5.02:
"A minimum twenty (20) one-dimensional bar code readers and a minimum
twenty (20) two-dimensional bar code readers and applicable software
that must be capable of attaching to an existing 1505 PC using a
serial or parallel port and running MS Windows 3.1 must be provided.
The twenty (20) one-dimensional bar code readers may be deleted if
the two-dimensional bar code readers are capable of reading the one-
dimensional bar codes. These bar code readers will be used by ISOS
for quality assurance and fraud investigations."
5.05 INTERACTION WITH FACILITY SERVER AND ISOS HOST COMPUTER:
--------------------------------------------------------
On page 25, 2nd paragraph, 7th line, change "both of the Image Workstation" to
"both the Image Workstation".
5.05 INTERACTION WITH FACILITY SERVER AND ISOS HOST COMPUTER:
--------------------------------------------------------
On page 25, 3rd paragraph, 6th line, delete the third sentence which begins
"This stand-by mode...".
5.08 IMAGE WORKSTATION SECURITY:
---------------------------
On page 27, delete the 3rd paragraph which begins "At a [11inimum, the Image
Workstation must be equipped...."
7.03 ADDITIONAL SYSTEM REQUIREMENTS:
-------------------------------
On page 33' 5th paragraph, 8th line, change twenty-four (24) hour" to
"seventy-two (72) hour".
7.04 IMAGE FILE RETRIEVAL AND PRINTING:
----------------------------------
On page 35.4th paragraph, delete the 2nd sentence "The Contractor is responsible
for providing printer consumables. including paper. toner, and fuser, for an
estimated 10,000 retrievals per year at ISOS Administrative Offices."
3
<PAGE>
PROJECT No. DS Ol 98
Addendum No.1
February 10, 1997
7.04 IMAGE FILE RETRIEVAL AND PRINTING:
----------------------------------
On page 35, 4th paragraph. change the picture size dimension from "1/2 to
"2 1/2" IP".
8.05 BACK OF THE DL/ID CARD:
-----------------------
On page 39, 2nd paragraph:
Replace "The back of the DL/ID card must contain an encrypted two-dimensional
(:-D) bar-code that contains the text information appearing on the
front of DL/ID card. The back of the DL/ID must be printed in true
black to maintain maximum readability of the 2-D bar-code.
with "The DL/ID card must contain an encrypted two-dimensional
(2D) bar code that contains the text information appearing
on the front of DL/ID card. For the samples, the 2D bar
code shall appear on the back of the card. Final location
will be approved by 1505 as part of final design. The back
of the DL/ID must be printed in true black to maintain
maximum readability."
8.05 BACK OF THE DL/ID CARD:
------------------------
On page 39, 3rd paragraph, insert into the last sentence after "writable
surface" the following "for blood type/Rh Factor and ".
8.06 DL/ID CARD DURABILITY AND SECURITY:
-----------------------------------
Page 40. Item D, 1St paragraph. 1st sentence, change "printed on the back of the
DL/ID card" to "printed on the DL/ID card".
9.01 GENERAL CONSIDERATIONS:
-----------------------
On page 41, 4th paragraph, in the last sentence, change "includes one night
shift" to "includes two night shifts".
10.04 DEVELOPMENT TESTING:
--------------------
On page 43, 1st paragraph, 2nd sentence, change "at projected contract
commencement" to "after projected contract commencement".
10.04 DEVELOPMENT TESTING:
--------------------
On page 44, 1st paragraph, change the last sentence from "Before development
testing of the System begins. ISOS and the Contractor will agree on a list of
test criteria that the System must ", pass before being deemed acceptable." to
"ISOS and the Contractor will agree when development testing will begin and on a
list of test criteria that the System must pass before being deemed acceptable."
11.01 GENERAL CONSIDERATIONS:
-----------------------
On page 45, 2nd paragraph, delete 1st I St and 2nd sentence which begin "The
Contractor shall provide onsite..." and "The additional Image Workstations...".
4
<PAGE>
PROJECT No. DS Ol 98
Addendum No.1
February 10, 1997
14.00 BID PRICE:
---------
On page 51 and 52 Replace page and 52 with enclosed page SIA and
52A.
ATTACHMENT A OFFICES AND VOLUMES:
-------------------
Replace Attachment A. all parts, with the enclosed Attachment A, all
parts.
ATTACHMENT J COST PROPOSAL:
-------------
Replace Attachment J. all parts, with the enclosed Attachment J, all
parts.
5
<PAGE>
14.00 BID PRICE: The prices noted below, and other items with cost
---------
information requirements note(l in the RFP, shall be discussed and
described in detail in the Cost Proposal including Attachment J. All
bid prices shall be based on inclusion of all System requirements and
specifications in the REP.
I (We) hereby acknowledge receipt of the Request for Proposal. I (We)
have also received:
Addendum No.1, dated 1997,
--------------
Addendum No.2, dated 1997,
-------------
Addendum No.3, dated 1997,
-------------
and have included their provisions in my (our) proposal.
Note: In the event of conflict or contradiction between any contract
terms and conditions contained in this RFP and the bidders proposal
attached hereto, then those terms and conditions in the State's RFP
shall take precedence and shall prevail.
The undersigned does hereby swear and affirm that he/s~he understands
all of the provisions contained herein, and agrees to perform all
services as specified herein and in full and complete accordance with
our proposal which is made a part hereof for the total contract price
of:
A.
<TABLE>
<CAPTION>
WORKSTATIONS WITH WITH
WITH ONE-STEP CENTRAL IMAGE CENTRAL ISSUANCE COST PER
PRINTERS SYSTEM SYSTEM ISSUANCE
------------------------------------------------------------------------------------------
<S> <C> <C> <C>
Al Yes Yes $
---------
A2 No No $
---------
A3 Yes No $
---------
A4 No Yes $
---------
</TABLE>
B. Increase or reduction in cost per issuance for addition of
desirable features if selected:
<TABLE>
<S> <C>
1) Facial recognition/comparison or similar software $
----------
N/A
--------
2) Microprinting or other covert secondary security $
feature ----------
N/A
--------
3) Automated mailing function for Central Issuance $
System ----------
N/A
--------
</TABLE>
C. Reduction in cost per issuance for Image Workstations eliminated
due to a change in the number of facilities at time of
implementation: $ per workstation.
---------- ------
51A
<PAGE>
D. Purchase cost for Central Image Systems if ISOS $
----------
purchases if from the bidder (as detailed in Attachment J)
E. Cost for each additional retrieval software package: $
----------
52A
<PAGE>
Facility Names and Addresses Attachment A (Part 1 of 5)
Revised 2-10-1997
Facility Region/
Number Zone Facility Name Address
- --------------------------------------------------------------------------------
056 2 Albion Court House
206 7 Aledo 706 South East 3rd
005 1 Arma 10 IA Transcraft Drive
253 32 Aurora 339 E. Indian Trail Rd.
300 0 Auxiliary Unit
107 7 Beardstown 110 W. 15th Street
027 1 Belleville 1444 Boul Avenue
230 10 Belvidere 1550 Pearl
001 2 Benton 812 North Main Street
076 3 Bethalto 20 Terminal Dr., Suite 103
128 6 Bloomington 1510 West Market
177 8 Bradley 1111 Blatt
311 31 Bridgeview 7200 West 84th
002 1 Cairo 1203 Washington Avenue
105 7 Canton West Locust Limits
026 1 Carbondale 2516 W Murphysboro Rd
078 5 Carlinville 120 Carlinville Plaza
034 3 Carlyle County Court House
003 2 Carmi 1128WestOak
106 7 Carthage 1435 N State, Hwy 94
029 3 Centralia 418 South Poplar
231 9 Chadwick 236 Main St
151 6 Champaign 2401 W. Bradley Ave
158 4 Charleston 1010 E Street
306 33 Chicago Central 100 West Randolph
304 31 Chicago Heights 570 West 209th St.
303 34 Chicago North 5401 N. Elston Ave.
317 34 Chicago North Express 5401 N. Elston Ave.
321 33 Chicago Randolph Express 36 W. Randolph St.
302 31 Chicago South 9901 Dr. Martin Luther King Jr. Dr
301 33 Chicago West 5301 W. Lexington Ave.
130 6 Clinton Route 54 East
152 6 Decatur 405 Sheridan
127 6 Decatur 3149 N. Woodford
308 34 Deerfield 244 5. Waukegan Rd.
228 10 DeKalb 1316 Oakwood Drive
233 9 Dixon 925 5. Peoria
139 0 DuQuoin State Fair
030 1 E. St. Louis 8750 Church Lane
080 3 Edwardsville 1502A Troy Road
051 4 Effingham 444S. Willow
252 35 Elgin 595 5. State
009 2 Elizbethtown Court House
314 0 Elk Grove Village 650 Roppolo Drive
057 2 Fairfield 307 N. Market
055 4 Flora 847 East North Ave.
318 31 Ford City Mall 7601 5. Cicero Avenue
227 10 Freeport 1793 South West Ave.
232 10 Galena 123 South Main
203 7 Galesburg 1066 Losey
157 8 Gibson City 304 W. Second St.
010 2 Golconda Housing Authority Comm. Ct.
<PAGE>
Facility Region/
Number Zone Facility Name Address
- --------------------------------------------------------------------------------
077 3 Granite City 1810 Edison
058 4 Greenup East Cumberland St.
081 3 Greenville 2nd & Winter
086 5 Hardin 202 Barry Street
004 2 Harrisburg 350 Seright, Suite C
132 7 Havana 210 5. Prairie Ridge Dr.
210 8 Hennepin N. 7th & E. High - Village Hall
082 3 Hillsboro 2010 School
310 33 Hillside 101 N. Wolf Road
154 6 Hoopeston 825 W. Elm
138 5 Illinois State Fair Illinois State Fair Grounds
102 5 Jacksonville Lincoln Square Shopping Center
079 5 Jerseyville 710 County Rd
176 32 Joliet 101 South Larkin
204 9 Kewanee 715 Tenney
207 8 Lacon 127 Prairie Street
312 Lake Calumet 12800 5. Butler Drive
181 9 LaSalle 536 Third
059 4 Lawrenceville 406 North 15th
276 35 Libertyville 342 Peterson Road
131 6 Lincoln 2200 N. Kickapoo
251 32 Lombard 837 South Westmore B27
104 7 Macomb 719 West Jackson
006 1 Marion 1905 Rendleman St.
060 4 Marshall Court House
159 4 Mattoon 2020 Charleston
313 McCook 8787 Joliet Road
011 2 McLeansboro Township Hall
319 33 Melrose Park 1000 N. 25th Avenue
184 9 Mendota Rt. 34 East, P0 Box 323
012 2 Metropolis 1112 W. 10th St
307 31 Midlothian 14434 S. Pulaski St.
202 9 Moline 2040 First Street A
208 7 Monmouth 330 North Main
135 6 Monticello Route #105 South R R 2
180 10 Morris 2413 Division Street
013 1 Mounds City Hall
054 2 Mt. Carmel 219 West Second St.
108 7 Mt. Sterling City Hall
032 2 Mt. Vernon 320 East Main Street
254 32 Naperville 931 W. 75th St. Suite 161
035 1 Nashville 406 N. Kaskaskia Street
061 4 Newton Senior Citizen Center
309 34 Niles 9038 Golf Road
052 4 Olney 13025. West St.,R.R.1
211 7 Oquawka County Court House
234 10 Oregon Area 3, Pine Plaza
320 31 Orland Park 14700 5. Ravina Ave.
178 9 Ottawa 404 Stevenson Road
153 4 Paris 714 Grandview
129 8 Pekin Pekin State Plaza
201 8 Peoria 2010 North Knoxville Ave
<PAGE>
Facility Region/
Number Zone Facility Name Address
- --------------------------------------------------------------------------------
136 7 Petersburg Court House
036 1 Pinckneyville Route 3, Box I
103 5 Pittsfield 202 W. Jefferson
183 10 PIano 712 E. South Street
179 8 Pontiac 920 Custer Ave., Box 614
205 9 Princeton Backbone Road, R. R. #2
101 7 Quincy 2512 Katherine Rd.
155 6 Rantoul 421 South Murray Rd.
134 8 Roanoke 106 West Broad Street
053 4 Robinson 1411 East Main
226 10 Rockford Central 3721 East State Street
216 10 Rockford Express/CDL 3816 Auburn
112 5 Roodhouse City Hall, 119 W. Palm
225 10 Roscoe Express 10595 Main St.
109 7 Rushville 220 West Washington
033 3 Salem 1375 West Whittaker
305 34 Schaumburg 1227 E. Golf Road
014 2 Shawneetown Ill. Farmers Union Hall
083 4 Shelbyville 311 North Cedar
028 1 Sparta 202 W. Jackson
137 5 Springfield 2701 South Dirksen Parkway
126 5 Springfield 316 North Klein
229 9 Sterling 1224 West 4th Street
182 9 Streator North Point Centre, Suite 6
161 6 Sullivan Sullivan City Bldg.
133 5 Taylorville 1400 East Park
156 6 Tuscola 211 South Main
084 3 Vandalia Old Shopping Center
007 2 Vienna 400 East Vine
037 1 Waterloo 511 Illinois Ave.
160 8 Watseka 1400 E. Walnut
277 35 Waukegan 617 5. Green Bay Rd.
279 West Chicago 1280 Powis Road
255 32 Wheaton 128 Liberty
110 5 Winchester 32 Market Street
278 35 Woodstock 428 Eastwood Dr.
209 8 Wyoming 111 East Williams
<PAGE>
Attachment A part 2 of 5)
Revised 2-10-1997
Drivers Services Facility Hours
<TABLE>
<CAPTION>
REGION FACILITY
OR ZONE NUMBER FACILITY NAME SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
- ------------------------------------------------------------------------------------------------------------------------------------
<S> <C> <C> <C> <C> <C> <C> <C> <C> <C>
2 56 ALBION 2nd & 4th/Mo
- ------------------------------------------------------------------------------------------------------------------------------------
7 206 ALEDO & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
1 5 ANNA & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
32 253 AURORA * * * * *
- ------------------------------------------------------------------------------------------------------------------------------------
7 107 BEARDSTOWN & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
1 27 BELLEVILLE/SWANSEA & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
10 230 BELVIDERE & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
2 1 BENTON & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
3 76 BETHALTO & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
6 128 BLOOMINGTON & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
177 BRADLEY & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
31 311 BRIDGEVIEW ** ** ** ** ** **
- ------------------------------------------------------------------------------------------------------------------------------------
1 2 CAIRO & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
7 105 CANTON & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
1 26 CARBONDALE & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
5 78 CARLINVILLE & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
3 34 CARLYLE 8:00 am -
4:00pm
- ------------------------------------------------------------------------------------------------------------------------------------
2 3 CARMI & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
7 106 CARTHAGE & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
3 29 CENTRALIA & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
9 231 CHADWICK & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
6 151 CHAMPAIGN & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
4 158 CHARLESTON & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
33 306 CHIC.CENTRAL *** *** *** *** ***
- ------------------------------------------------------------------------------------------------------------------------------------
31 304 CHIC.HEIGHTS ** ** ** ** **
- ------------------------------------------------------------------------------------------------------------------------------------
34 303 CHIC.NORTH ** ** ** ** **
- ------------------------------------------------------------------------------------------------------------------------------------
34 317 CHIC.NORTH EXP ** ** ** ** **
- ------------------------------------------------------------------------------------------------------------------------------------
33 321 CHIC.RANDOLPH 7:30 am- 7:30 am- 7:30 am- 7:30 am- 7:30 am-
5:30pm 5:30pm 5:30pm 5:30pm 5:30pm
- ------------------------------------------------------------------------------------------------------------------------------------
31 302 CHIC.SOUTH ** ** ** ** **
- ------------------------------------------------------------------------------------------------------------------------------------
33 301 CHIC.WEST ** ** ** **
- ------------------------------------------------------------------------------------------------------------------------------------
6 130 CLINTON & & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
6 152 DANVILLE & & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
6 127 DECATUR & & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>
<PAGE>
Attachment A (part 2 of 5)
Revised 2-10-1997
Driver Service Facility Hours
<TABLE>
<CAPTION>
REGION FACILITY
OR ZONE NUMBER FACILITY NAME SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
- ------------------------------------------------------------------------------------------------------------------------------------
<S> <C> <C> <C> <C> <C> <C> <C> <C> <C>
34 308 DEERFIELD ** ** ** ** **
- ------------------------------------------------------------------------------------------------------------------------------------
10 228 DEKALB & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
9 233 DIXON & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
1 30 E ST.LOUIS & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
3 80 EDWARDSVILLE & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
4 51 EFFINGHAM & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
35 252 ELGIN * * * * *
- ------------------------------------------------------------------------------------------------------------------------------------
2 9 ELIZABETHTOWN 2nd/Mo
- ------------------------------------------------------------------------------------------------------------------------------------
314 ELK GROVE *** *** *** *** *** ***
- ------------------------------------------------------------------------------------------------------------------------------------
2 57 Fairfield & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
4 55 FLORA & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
31 318 FORD CITY @ @ @ @ @ @ @
- ------------------------------------------------------------------------------------------------------------------------------------
10 227 FREEPORT & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
10 232 GALENA & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
7 203 GALESBURG & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
8 157 GIBSON CITY & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
2 10 GOLCONDA 2nd/Mo
- ------------------------------------------------------------------------------------------------------------------------------------
3 77 GRANITE CITY & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
4 58 GREENUP 1st & 3rd/Mo
- ------------------------------------------------------------------------------------------------------------------------------------
3 81 GREENVILLE & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
5 86 HARDIN 1st/Mo
- ------------------------------------------------------------------------------------------------------------------------------------
2 4 HARRISBURG & & & & &
-----------------------------------------------------------------------------------------------------------------------------------
7 132 HAVANA & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
8 210 HENNEPIN 1st/Mo
- ------------------------------------------------------------------------------------------------------------------------------------
3 82 HILLSBORO & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
33 310 HILLSIDE ** ** ** ** ** **
- ------------------------------------------------------------------------------------------------------------------------------------
8 154 HOOPESTON & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
5 102 JACKSONVILLE & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
5 79 JERSEYVILLE & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
32 376 JOLIET * * * * *
- ------------------------------------------------------------------------------------------------------------------------------------
9 204 KEWANEE & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
8 207 LACON & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
312 LAKE CALUMET *** *** *** *** *** ***
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>
<PAGE>
<TABLE>
<CAPTION>
REGION FACILITY
OR ZONE NUMBER FACILITY NAME SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
- ----------------------------------------------------------------------------------------------------------------------------------
<S> <C> <C>
9 181 LASALLE & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
4 59 LAWRENCEVILLE & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
35 276 LIBERTYVILLE * * * * *
- ----------------------------------------------------------------------------------------------------------------------------------
6 131 LINCOLN & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
32 251 LOMBARD * * * * *
- ----------------------------------------------------------------------------------------------------------------------------------
7 104 MACOME & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
1 G MARION & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
4 60 MARSHALL ????????
- ----------------------------------------------------------------------------------------------------------------------------------
4 159 MATTOON & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
313 MCCOOK *** *** *** *** ***
- ----------------------------------------------------------------------------------------------------------------------------------
2 11 MCLEANSBORO 1st & 3rd/Mo
- ----------------------------------------------------------------------------------------------------------------------------------
33 319 MELROSE PARK 10am-5pm 10am-5pm 10am-5pm
- ----------------------------------------------------------------------------------------------------------------------------------
9 184 MENDOTA & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
2 12 METROPOLIS & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
31 307 MIDLOTHIAN * * * * *
- ----------------------------------------------------------------------------------------------------------------------------------
9 202 MOLINE & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
7 208 MONMOUTH & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
6 135 MONTICELLO & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
10 180 MORRIS & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
1 13 MOUNDS 1st & 3rd/Mo
- ----------------------------------------------------------------------------------------------------------------------------------
2 54 MT.CARMEL & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
7 108 MT.STERLING 1st/Mo
- ----------------------------------------------------------------------------------------------------------------------------------
2 32 MT.VERNON & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
32 254 NAPERVILLE * * * * *
- ----------------------------------------------------------------------------------------------------------------------------------
1 35 NASHVILLE & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
4 61 NEWTON 1st & 3rd/Mo
- ----------------------------------------------------------------------------------------------------------------------------------
34 309 NILES * * * * *
- ----------------------------------------------------------------------------------------------------------------------------------
4 52 OLNEY & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
7 211 OQUAWKA 1st/Mo
- ----------------------------------------------------------------------------------------------------------------------------------
10 234 OREGON & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
31 320 ORLAND PARK 9am-5pm 9am-5pm 9am-5pm 9am-5pm
- ----------------------------------------------------------------------------------------------------------------------------------
9 178 OTTAWA & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
4 153 PARIS & & & & &
- ----------------------------------------------------------------------------------------------------------------------------------
</TABLE>
Page 3
<PAGE>
Attachment A 2 of 51
Revised 2/10/1997
<TABLE>
<CAPTION>
Driver Services Facility Hours
REGION FACILITY
OR ZONE NUMBER FACILITY NAME SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
- ------------------------------------------------------------------------------------------------------------------------------------
<S> <C> <C> <C> <C> <C> <C> <C> <C> <C>
8 129 PEKIN & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
8 201 PEORIA & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
7 136 PETERSBURG 2nd & 4th/Mo
- ------------------------------------------------------------------------------------------------------------------------------------
1 36 PINCKNEYVILLE & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
5 103 PITTSFIELD & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
10 183 PLANO & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
8 179 PONTIAC & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
9 205 PRINCETON & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
7 101 QUINCY & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
6 155 RANTOUL & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
8 134 ROANOKE & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
4 53 ROBINSON & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
10 226 ROCKFORD CENTRAL & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
10 216 ROCKFORD EXPRESS/CDL *** *** *** *** ***
- ------------------------------------------------------------------------------------------------------------------------------------
5 112 ROODHOUSE 1st/Mo
- ------------------------------------------------------------------------------------------------------------------------------------
10 225 ROSCOE 9am-5pm 9am-5pm
- ------------------------------------------------------------------------------------------------------------------------------------
7 109 RUSHVILLE 1st/Mo
- ------------------------------------------------------------------------------------------------------------------------------------
3 33 SALEM & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
34 305 SCHAUMBURG ** ** ** ** **
- ------------------------------------------------------------------------------------------------------------------------------------
2 14 SHAWNEETOWN 1st/Mo
- ------------------------------------------------------------------------------------------------------------------------------------
4 83 SHELBYVILLE & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
1 28 SPARTA & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
5 137 SPFLD-DIRKSEN *** *** *** *** ***
- ------------------------------------------------------------------------------------------------------------------------------------
5 126 SPRINGFIELD & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
5 138 STATE PAIR
- ------------------------------------------------------------------------------------------------------------------------------------
9 229 STERLING & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
9 182 STREATOR & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
6 161 SULLIVAN 1st & 3rd/Mo
- ------------------------------------------------------------------------------------------------------------------------------------
5 133 TAYLORVILLE & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
6 156 TUSCOLA & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
3 84 VANDALIA & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
2 7 VIENNA & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
1 37 WATERLOO & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>
Illinois Secretary of State Prepared by Digital DL Workgroup 2/10/97 Page 4
<PAGE>
Attachment A 2 of 51
Revised 2/10/1997
<TABLE>
<CAPTION>
Driver Services Facility Hours
REGION FACILITY
OR ZONE NUMBER FACILITY NAME SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
- ------------------------------------------------------------------------------------------------------------------------------------
<S> <C> <C> <C> <C> <C> <C> <C> <C> <C>
8 160 WATSEKA & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
35 277 WAUKEGAN * * * * *
- ------------------------------------------------------------------------------------------------------------------------------------
279 WEST CHICAGO 8am-5:30pm 8am-5:30pm 8am-5:30pm 8am-5:30pm 8am-12pm
- ------------------------------------------------------------------------------------------------------------------------------------
32 255 WHEATON 9am-5:30pm 9am-5:30pm 9am-5:30pm
- ------------------------------------------------------------------------------------------------------------------------------------
5 110 WINCHESTER 2nd/Mo
- ------------------------------------------------------------------------------------------------------------------------------------
35 278 WOODSTOCK * * * * *
- ------------------------------------------------------------------------------------------------------------------------------------
8 209 WYOMING & & & & &
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>
Schedule
* 9am-7pm Tue
8am-5:30pm W-F
8am-12:00pm Sat
** 8:30am-5pm M,T,Th,F
l0am-7pm W
*** 8am-5pm M-F
**** 9am-7pm T
8am-5:30pm W-F
8am-12pm Sat
***** 7:30am-5:30pm M-F
@ 10am-8pm M-F
10am-6pm Sat
11am-5:30pm
& 8am-6pm T
8am-5pm W-F
8am-12pm Sat
Illinois Secretary of State Prepared by Digital DL Workgroup 2/10/97 Page 5
<PAGE>
Maximum Facility DLsIIDs Issued - Calendar Year 1996 Attachment A (Part 3 of 5)
Revised 2-10-1997
- --------------------------------------------------------------------------------
Facility Name Facility No. Max Hourly Issued Max Daily Issued
- --------------------------------------------------------------------------------
ALBION 056 31
- --------------------------------------------------------------------------------
ALEDO 206 21 83
- --------------------------------------------------------------------------------
ANNA 005 26 169
- --------------------------------------------------------------------------------
AURORA 253 112 666
- --------------------------------------------------------------------------------
AUXILIARY UNIT 300 50 402
- --------------------------------------------------------------------------------
BEARDSTOWN 107 26 80
- --------------------------------------------------------------------------------
BELLEVILLE 027 78 458
- --------------------------------------------------------------------------------
BELVIDERE 230 64 327
- --------------------------------------------------------------------------------
BENTON 001 37 170
- --------------------------------------------------------------------------------
BETHALTO 076 101 369
- --------------------------------------------------------------------------------
BLOOMINGTON 128 88 458
- --------------------------------------------------------------------------------
BRADLEY 177 58 362
- --------------------------------------------------------------------------------
BRIDGEVIEW 311 173 859
- --------------------------------------------------------------------------------
CAIRO 002 26 78
- --------------------------------------------------------------------------------
CANTON 105 52 245
- --------------------------------------------------------------------------------
CARBONDALE 026 38 257
- --------------------------------------------------------------------------------
CARLINVILLE 078 45 129
- --------------------------------------------------------------------------------
CARLYLE 034 32 87
- --------------------------------------------------------------------------------
CARMI 003 38 112
- --------------------------------------------------------------------------------
CARTHAGE 106 28 104
- --------------------------------------------------------------------------------
CENTRALIA 029 71 525
- --------------------------------------------------------------------------------
CHADWICK 231 26 119
- --------------------------------------------------------------------------------
CHAMPAIGN 151 73 454
- --------------------------------------------------------------------------------
CHARLESTON 158 46 173
- --------------------------------------------------------------------------------
CHICAGO CENTRAL 306 129 1055
- --------------------------------------------------------------------------------
CHICAGO HEIGHTS 304 156 790
- --------------------------------------------------------------------------------
CHICAGO NORTH 303 190 1077
- --------------------------------------------------------------------------------
CHICAGO RANDOLPH 321 46 350
- --------------------------------------------------------------------------------
CHICAGO SOUTH 302 136 924
- --------------------------------------------------------------------------------
CHICAGO WEST 301 185 1010
- --------------------------------------------------------------------------------
CLINTON 130 28 114
- --------------------------------------------------------------------------------
DANVILLE 152 52 282
- --------------------------------------------------------------------------------
DECATUR 127 51 334
- --------------------------------------------------------------------------------
DEERFlELD 308 102 785
- --------------------------------------------------------------------------------
DEKALB 228 59 350
- --------------------------------------------------------------------------------
DIXON 233 29 125
- --------------------------------------------------------------------------------
E. ST. LOUIS 030 48 289
- --------------------------------------------------------------------------------
EDWARDSVILLE 080 52 310
- --------------------------------------------------------------------------------
EFFINCHAM 051 69 231
- --------------------------------------------------------------------------------
ELGIN 252 80 621
- --------------------------------------------------------------------------------
ELIZBETHTOWN 009 35
- --------------------------------------------------------------------------------
Page 1
<PAGE>
Maximum Facility DLs/IDs Issued - Calendar Year 1996 Attachment A (Part 3 of 5)
Revised 2-10-1997
- --------------------------------------------------------------------------------
ELK GROVE VILLAGE 314 24 97
- --------------------------------------------------------------------------------
FAIRFIELD 057 17 72
- --------------------------------------------------------------------------------
FLORA 055 34 97
- --------------------------------------------------------------------------------
FORD CITY MALL 318 67 490
- --------------------------------------------------------------------------------
FREEPORT 227 62 227
- --------------------------------------------------------------------------------
GALENA 232 29 127
- --------------------------------------------------------------------------------
GALESBURG 203 31 238
- --------------------------------------------------------------------------------
GIBSON CITY 157 19 104
- --------------------------------------------------------------------------------
GOLCONDA 010 24
- --------------------------------------------------------------------------------
GRANITE CITY 077 61 261
- --------------------------------------------------------------------------------
GREENUP 058 45
- --------------------------------------------------------------------------------
GREENVILLE 081 29 107
- --------------------------------------------------------------------------------
HARDIN 086 28
- --------------------------------------------------------------------------------
HARRISBURG 004 26 162
- --------------------------------------------------------------------------------
HAVANA 132 38 119
- --------------------------------------------------------------------------------
HENNEPIN 210 29
- --------------------------------------------------------------------------------
HILLSBORO 082 41 141
- --------------------------------------------------------------------------------
HILLSIDE 310 136 810
- --------------------------------------------------------------------------------
HOOPESTON 154 21 65
- --------------------------------------------------------------------------------
ILLINOIS STATE FAIR 138 27 128
- --------------------------------------------------------------------------------
JACKSONVILLE 102 57 199
- --------------------------------------------------------------------------------
JERSEYVlLLE 079 37 148
- --------------------------------------------------------------------------------
JOLIET 176 107 664
- --------------------------------------------------------------------------------
KEWANEE 204 33 132
- --------------------------------------------------------------------------------
LACON 207 22 99
- --------------------------------------------------------------------------------
LAKECALUMET 312 39 70
- --------------------------------------------------------------------------------
LASALLE 181 54 215
- --------------------------------------------------------------------------------
LAWRENCEVILLE 059 46 96
- --------------------------------------------------------------------------------
LIBERTYVILLE 276 105 687
- --------------------------------------------------------------------------------
LINCOLN 131 40 159
- --------------------------------------------------------------------------------
LOMBARD 251 149 1125
- --------------------------------------------------------------------------------
MACOMB 104 39 142
- --------------------------------------------------------------------------------
MARION 006 45 218
- --------------------------------------------------------------------------------
MARSHALL 060 65
- --------------------------------------------------------------------------------
MATTOON 159 32 202
- --------------------------------------------------------------------------------
MCCOOK 313 28 87
- --------------------------------------------------------------------------------
MCLEANSBORO 011 45
- --------------------------------------------------------------------------------
MELROSE PARK 319 41 209
- --------------------------------------------------------------------------------
MENDOTA 184 25 110
- --------------------------------------------------------------------------------
METROPOLIS 012 28 168
- --------------------------------------------------------------------------------
MIDLOTHIAN 307 115 933
- --------------------------------------------------------------------------------
MOLINE 202 79 710
- --------------------------------------------------------------------------------
Page 2
<PAGE>
Maximum Facility DLs/IDs Issued - Calendar Year 1996 Attachment A (Part 3 of 5)
Revised 2-10-1997
- --------------------------------------------------------------------------------
MONMOUTH 208 28 96
- --------------------------------------------------------------------------------
MONTICELLO 135 18 92
- --------------------------------------------------------------------------------
MORRIS 180 28 214
- --------------------------------------------------------------------------------
MOUNDS 013 11
- --------------------------------------------------------------------------------
MT. CARMEL 054 11 67
- --------------------------------------------------------------------------------
MT. STERLING 108 32
- --------------------------------------------------------------------------------
MT.VERNON 032 30 181
- --------------------------------------------------------------------------------
NAPERVILLE 254 167 719
- --------------------------------------------------------------------------------
NASHVILLE 035 24 113
- --------------------------------------------------------------------------------
NEWTON 061 49
- --------------------------------------------------------------------------------
NILES 309 159 1209
- --------------------------------------------------------------------------------
NORTH EXPRESS 317 65 505
- --------------------------------------------------------------------------------
OLNEY 052 17 109
- --------------------------------------------------------------------------------
OQUAWKA 211 20
- --------------------------------------------------------------------------------
OREGON 234 35 181
- --------------------------------------------------------------------------------
ORLAND PARK 320 43 328
- --------------------------------------------------------------------------------
OTTAWA 178 35 163
- --------------------------------------------------------------------------------
PARIS 153 28
- --------------------------------------------------------------------------------
PLANO 183 43 221
- --------------------------------------------------------------------------------
PONTIAC 179 24 138
- --------------------------------------------------------------------------------
PRINCETON 205 25 125
- --------------------------------------------------------------------------------
QUINCY 101 83 517
- --------------------------------------------------------------------------------
RANTOUL 155 112 300
- --------------------------------------------------------------------------------
ROANOKE 134 32 170
- --------------------------------------------------------------------------------
ROBINSON 053 30 107
- --------------------------------------------------------------------------------
ROCKFORD 226 92 581
- --------------------------------------------------------------------------------
ROODHOUSE 112 37
- --------------------------------------------------------------------------------
SHELBYVILLE 083
- --------------------------------------------------------------------------------
SPARTA 028 35 129
- --------------------------------------------------------------------------------
SPRINGFIELD 126 63 427
- --------------------------------------------------------------------------------
SPRINGFlELD-DIRKSEN 137 29 231
- --------------------------------------------------------------------------------
STERLING 229 41 237
- --------------------------------------------------------------------------------
Page 3
<PAGE>
Maximum Facility DLs/IDs Issued - Calendar Year 1996 Attachment A (Part 3 of 5)
Revised 2-10-1997
- --------------------------------------------------------------------------------
STREATOR 182 32 147
- --------------------------------------------------------------------------------
SULLIVAN 161 41
- --------------------------------------------------------------------------------
TAYLORVILLE 133 30 171
- --------------------------------------------------------------------------------
TUSCOLA 156 20 79
- --------------------------------------------------------------------------------
VANDALIA 084 26 90
- --------------------------------------------------------------------------------
VIENNA 007 25 90
- --------------------------------------------------------------------------------
WATERLOO 037 34 198
- --------------------------------------------------------------------------------
WATSEKA 160 27 126
- --------------------------------------------------------------------------------
WAUKEGAN 277 101 530
- --------------------------------------------------------------------------------
WEST CHICAGO 279 29 73
- --------------------------------------------------------------------------------
WHEATON 255 72 432
- --------------------------------------------------------------------------------
WINCHESTER 110 17
- --------------------------------------------------------------------------------
WOODSTOCK 278 102 590
- --------------------------------------------------------------------------------
WYOMING 209 19 60
- --------------------------------------------------------------------------------
Page 4
<PAGE>
Attachment A (Part 4 of 5)
Revised 2-10-1997
DRIVER SERVICES MOBILE UNITS
ALBION
CARLYLE
ELIZABETHTOWN
GOLCONDA
GREENUP
HARDIN
HENNEPIN
MARSHALL
MCLEANSBORO
MOUNDS
MT. STERLING
NEWTON
OQUAWKA
PETERSBURG
ROODHOUSE
RUSHVILLE
SHAWNEETOWN
SULLIVAN
WINCHESTER
<PAGE>
CAMERA WORKSTATIONS PER SOS FACILITIES Attachment A (Part 5 of 5)
Revised 2-10-1997
<TABLE>
<CAPTION>
- ------------------------------------------------------------------------------------------------------------------
Number Name Complete System Backup System Extra Camera Head
- ------------------------------------------------------------------------------------------------------------------
<S> <C> <C> <C> <C>
056A *Albion 1
- ------------------------------------------------------------------------------------------------------------------
206A Aledo 1 1
- ------------------------------------------------------------------------------------------------------------------
OOSA Anna 1 1
- ------------------------------------------------------------------------------------------------------------------
253A Aurora 1 2 2
- ------------------------------------------------------------------------------------------------------------------
107A Beardstown 1 1
- ------------------------------------------------------------------------------------------------------------------
027A Bellevillel/Swansea 1 2
- ------------------------------------------------------------------------------------------------------------------
230A Belvidere 1 1
- ------------------------------------------------------------------------------------------------------------------
OO1A Benton 1 1
- ------------------------------------------------------------------------------------------------------------------
076A Bethalto 1 2
- ------------------------------------------------------------------------------------------------------------------
128A Bloomington 1 2
- ------------------------------------------------------------------------------------------------------------------
177A Bradley 1 1 1
- ------------------------------------------------------------------------------------------------------------------
311A Bridgeview 1 2
- ------------------------------------------------------------------------------------------------------------------
0O2A Cairo 1 1
- ------------------------------------------------------------------------------------------------------------------
105A Canton 1 1
- ------------------------------------------------------------------------------------------------------------------
026A Carbondale 1 2 1
- ------------------------------------------------------------------------------------------------------------------
078A Carlinville 1 1
- ------------------------------------------------------------------------------------------------------------------
034A Carlyle 1
- ------------------------------------------------------------------------------------------------------------------
003A Carmi 1 1
- ------------------------------------------------------------------------------------------------------------------
106A Carthage 1 1
- ------------------------------------------------------------------------------------------------------------------
029A Centralia 1 1
- ------------------------------------------------------------------------------------------------------------------
231A Chadwick 1 1
- ------------------------------------------------------------------------------------------------------------------
151A Champaign 1 1 1
- ------------------------------------------------------------------------------------------------------------------
158A Charleston 1 1
- ------------------------------------------------------------------------------------------------------------------
306A Chicago Central 2 1 4
- ------------------------------------------------------------------------------------------------------------------
304A Chicago Heights 1 2
- ------------------------------------------------------------------------------------------------------------------
303A Chicago North 2 1 2
- ------------------------------------------------------------------------------------------------------------------
302A Chicago South 1 2
- ------------------------------------------------------------------------------------------------------------------
301A Chicago West 2 2
- ------------------------------------------------------------------------------------------------------------------
130A Clinton 1 1
- ------------------------------------------------------------------------------------------------------------------
152A Danville 1 1
- ------------------------------------------------------------------------------------------------------------------
127A Decatur 1 2
- ------------------------------------------------------------------------------------------------------------------
308A Deerfield 1 1 1
- ------------------------------------------------------------------------------------------------------------------
228A DeKalb 1 1 1
- ------------------------------------------------------------------------------------------------------------------
233A Dixon 1 1
- ------------------------------------------------------------------------------------------------------------------
030A E. St. Louis 1 4
- ------------------------------------------------------------------------------------------------------------------
080A Edwardsville 1 1
- ------------------------------------------------------------------------------------------------------------------
051A Effingham 1 1
- ------------------------------------------------------------------------------------------------------------------
252A Elgin 1 2
- ------------------------------------------------------------------------------------------------------------------
009A *Elizabethtown 1
- ------------------------------------------------------------------------------------------------------------------
314A Elk Grove Village 1 1
- ------------------------------------------------------------------------------------------------------------------
057A Fairfield 1 1 1
- ------------------------------------------------------------------------------------------------------------------
055A Flora 1 1
- ------------------------------------------------------------------------------------------------------------------
318A Ford City Mall 1 2
- ------------------------------------------------------------------------------------------------------------------
227A Freeport 1 1 2
- ------------------------------------------------------------------------------------------------------------------
232A Galena 1 1
- ------------------------------------------------------------------------------------------------------------------
203A Galesburg 1 1
- ------------------------------------------------------------------------------------------------------------------
157A GibsonCity 1 1
- ------------------------------------------------------------------------------------------------------------------
O1OA *GoIconda 1
- ------------------------------------------------------------------------------------------------------------------
</TABLE>
2/10/97 Page 1
<PAGE>
CAMERA WORKSTATIONS PER 1505 FACILITIES Attachment A (Part 5 of 5)
Revised 2-10-1997
<TABLE>
<CAPTION>
- ------------------------------------------------------------------------------------------------------------------
Number Name Complete System Backup System Extra Camera Head
- ------------------------------------------------------------------------------------------------------------------
<S> <C> <C> <C> <C>
077A Granite City 1 1
- ------------------------------------------------------------------------------------------------------------------
058A *Greenup 1
- ------------------------------------------------------------------------------------------------------------------
081A Greenville 1 1 1
- ------------------------------------------------------------------------------------------------------------------
086A *Hardin 1
- ------------------------------------------------------------------------------------------------------------------
004A Harrisburg 1 1
- ------------------------------------------------------------------------------------------------------------------
132A Havana 1 1
- ------------------------------------------------------------------------------------------------------------------
210A *Hennepin 1
- ------------------------------------------------------------------------------------------------------------------
082A Hillsboro 1 1
- ------------------------------------------------------------------------------------------------------------------
310A Hillside 1 3 1
- ------------------------------------------------------------------------------------------------------------------
154A Hoopeston 1 1
- ------------------------------------------------------------------------------------------------------------------
102A Jacksonville 1 1
- ------------------------------------------------------------------------------------------------------------------
079A Jerseyville 1 1
- ------------------------------------------------------------------------------------------------------------------
I76A Joliet 1 2
- ------------------------------------------------------------------------------------------------------------------
204A Kewanee 1 1
- ------------------------------------------------------------------------------------------------------------------
207A Lacon 1 1
- ------------------------------------------------------------------------------------------------------------------
312A Lake Calumet 1 1
- ------------------------------------------------------------------------------------------------------------------
181A LaSalle 1 1
- ------------------------------------------------------------------------------------------------------------------
059A Lawrenceville 1 1
- ------------------------------------------------------------------------------------------------------------------
276A Libertyville 1 1 1
- ------------------------------------------------------------------------------------------------------------------
131A Lincoln 1 1
- ------------------------------------------------------------------------------------------------------------------
251A Lombard 2 2
- ------------------------------------------------------------------------------------------------------------------
104A Macomb 1 1
- ------------------------------------------------------------------------------------------------------------------
OO6A Marion 1 1
- ------------------------------------------------------------------------------------------------------------------
060A *Marshall 1
- ------------------------------------------------------------------------------------------------------------------
159A Mattoon 1 2
- ------------------------------------------------------------------------------------------------------------------
313A McCook 1 1 1
- ------------------------------------------------------------------------------------------------------------------
O11A *McLeansboro 1
- ------------------------------------------------------------------------------------------------------------------
319A MelrosePark 1 1
- ------------------------------------------------------------------------------------------------------------------
184A Mendota 1 1
- ------------------------------------------------------------------------------------------------------------------
012A Metropolis 1 1
- ------------------------------------------------------------------------------------------------------------------
307A Midlothian 1 1 1
- ------------------------------------------------------------------------------------------------------------------
202A Moline 1 2 2
- ------------------------------------------------------------------------------------------------------------------
208A Monmouth 1 1
- ------------------------------------------------------------------------------------------------------------------
135A Monticello 1 1
- ------------------------------------------------------------------------------------------------------------------
180A Morris 1 1
- ------------------------------------------------------------------------------------------------------------------
013A *Mounds 1
- ------------------------------------------------------------------------------------------------------------------
054A Mt. Carmel 1 1
- ------------------------------------------------------------------------------------------------------------------
108A *Mt Sterling 1
- ------------------------------------------------------------------------------------------------------------------
032A Mt.Vernon 1 1
- ------------------------------------------------------------------------------------------------------------------
254A Naperville 1 2
- ------------------------------------------------------------------------------------------------------------------
035A Nashville 1 1
- ------------------------------------------------------------------------------------------------------------------
O61A *Newton 1
- ------------------------------------------------------------------------------------------------------------------
309A Niles 1 3
- ------------------------------------------------------------------------------------------------------------------
052A Olney 1 1
- ------------------------------------------------------------------------------------------------------------------
211A *Oquawka 1
- ------------------------------------------------------------------------------------------------------------------
234A Oregon 1 1
- ------------------------------------------------------------------------------------------------------------------
320A Orland Park 1 1
- ------------------------------------------------------------------------------------------------------------------
178A Ottawa 1 1
- ------------------------------------------------------------------------------------------------------------------
</TABLE>
2/10/97 Page 2
<PAGE>
CAMERA WORKSTATIONS PER ISOS FACILITIES Attachment A (Part 5 of 5)
Revised 2-10-1997
<TABLE>
<CAPTION>
- ------------------------------------------------------------------------------------------------------------------
Number Name Complete System Backup System Extra Camera Head
- ------------------------------------------------------------------------------------------------------------------
<S> <C> <C> <C> <C>
153A Paris 1 1
- ------------------------------------------------------------------------------------------------------------------
129A Pekin 1 1 2
- ------------------------------------------------------------------------------------------------------------------
201A Peoria 1 1
- ------------------------------------------------------------------------------------------------------------------
136A *Petersburg 1
- ------------------------------------------------------------------------------------------------------------------
036A Pinckneyville 1 1
- ------------------------------------------------------------------------------------------------------------------
103A Pittsfield 1 2
- ------------------------------------------------------------------------------------------------------------------
183A Plano 1 1
- ------------------------------------------------------------------------------------------------------------------
179A Pontiac 1 1
- ------------------------------------------------------------------------------------------------------------------
205A Princeton 1 1
- ------------------------------------------------------------------------------------------------------------------
101A Quincy 1 1
- ------------------------------------------------------------------------------------------------------------------
321 Randolph Express 1 1 2
- ------------------------------------------------------------------------------------------------------------------
155A Rantoul 1 1
- ------------------------------------------------------------------------------------------------------------------
134A Roanoke 1 1
- ------------------------------------------------------------------------------------------------------------------
053A Robinson 1 1
- ------------------------------------------------------------------------------------------------------------------
226A Rockford 1 1 3
- ------------------------------------------------------------------------------------------------------------------
112A *Roodhouse 1
- ------------------------------------------------------------------------------------------------------------------
225A Roscoe 1 1
- ------------------------------------------------------------------------------------------------------------------
109A *Rushville 1
- ------------------------------------------------------------------------------------------------------------------
033A Salem 1 1
- ------------------------------------------------------------------------------------------------------------------
305A Schaumburg 2 1
- ------------------------------------------------------------------------------------------------------------------
014A *Shawneetown 1
- ------------------------------------------------------------------------------------------------------------------
083A Shelbyville 1 1
- ------------------------------------------------------------------------------------------------------------------
028A Sparta 1 1
- ------------------------------------------------------------------------------------------------------------------
126A Springfield (Klein) 1 1
- ------------------------------------------------------------------------------------------------------------------
137A Springfield (Dirksen) 1 1 1
- ------------------------------------------------------------------------------------------------------------------
229A Sterling 1 1
- ------------------------------------------------------------------------------------------------------------------
182A Streator 1 1
- ------------------------------------------------------------------------------------------------------------------
161A *Sullivan 1
- ------------------------------------------------------------------------------------------------------------------
133A Taylorville 1 1
- ------------------------------------------------------------------------------------------------------------------
156A Tuscola 1 1
- ------------------------------------------------------------------------------------------------------------------
084A Vandalia 1 1
- ------------------------------------------------------------------------------------------------------------------
007A Vienna 1 1
- ------------------------------------------------------------------------------------------------------------------
037A Waterloo 1 1
- ------------------------------------------------------------------------------------------------------------------
160A Watseka 1 1
- ------------------------------------------------------------------------------------------------------------------
277A Waukegan 1 2
- ------------------------------------------------------------------------------------------------------------------
279A WestChicago 1 2
- ------------------------------------------------------------------------------------------------------------------
255A Wheaton 1 1
- ------------------------------------------------------------------------------------------------------------------
IIOA *Winchester 1
- ------------------------------------------------------------------------------------------------------------------
278A Woodstock 1 2
- ------------------------------------------------------------------------------------------------------------------
209A Wyoming 1 1
- ------------------------------------------------------------------------------------------------------------------
- ------------------------------------------------------------------------------------------------------------------
- ------------------------------------------------------------------------------------------------------------------
* Indicates Part-time Facility
- ------------------------------------------------------------------------------------------------------------------
</TABLE>
2/10/97 Page 3
<PAGE>
Revised 2-10-1997
ATTACHMENT J
------------
(Part 1 of 2 Parts)
Sample Financial Spreadsheet--Central Image System Purchase
4 year On-going Cost Analysis
CATEGORY One Time Yr 1 Yr 2 Yr 3 Yr 4
CONSULTING
----------------------------------------------------------------------
Travel Expenses
-----------------------------------------------------------------
Workstations
--------------------------------------------------------------------
HARDWARE
------------------------------------------------------------------------
CPU
-----------------------------------------------------------------------------
DASD
----------------------------------------------------------------------------
Tape
Cartridges
----------------------------------------------------------------------
Printers
------------------------------------------------------------------------
Terminal Control Units
----------------------------------------------------------
SOFTWARE
------------------------------------------------------------------------
INSTALLATION
--------------------------------------------------------------------
SUPPLiES-SYSTEM
-----------------------------------------------------------------
Consulting
----------------------------------------------------------------------
Ribbons
-------------------------------------------------------------------------
Print Bands
---------------------------------------------------------------------
Cartridges
----------------------------------------------------------------------
Technical Manuals
---------------------------------------------------------------
MAINTENANCE
---------------------------------------------------------------------
Hardware
------------------------------------------------------------------------
Software
------------------------------------------------------------------------
OTIIER INDIRECT COSTS
-----------------------------------------------------------
<PAGE>
Revised 2-10-1997
ATTACHMENT J
------------
(Part 2 of 2 Parts)
BID PRICE DETAIL--COST PER ISSUANCE OPTIONS
Costs reflect cost per DL/ID card issued for Image Workstations, Central Image
System (if not purchased by ISOS) and Central Issuance System hardware/software1
and all services described in this REP for the estimated yearly DL/ID card
volumes in the RFP.
A. 1. $
---------------
Image Workstations with one-step printer $
---------------
Central Image System $
---------------
Central Issuance System $
---------------
Laminate/Card Stock $
---------------
Other Materials and Supplies $
---------------
Maintenance Services $
---------------
Training $
---------------
Installation $
---------------
Other (________) $
---------------
A. 2. $
---------------
Image Workstations with one-step printer $
---------------
Laminate/Card Stock $
---------------
Other Materials and Supplies $
---------------
Maintenance Services $
---------------
Training $
---------------
Installation $
---------------
Other (_________) $
---------------
A. 3. $
---------------
Image Workstations with one-step printer $
---------------
Central Image System $
---------------
Laminate/Card Stock $
---------------
Other Materials and Supplies $
---------------
Maintenance Services $
---------------
Training $
---------------
Installation $
---------------
Other (_________) $
---------------
A. 4. $
---------------
Image Workstations with one-step printer $_______________
Central Issuance System $_______________
Laminate/Card Stock $_______________
Other Materials and Supplies $_______________
Maintenance Services $_______________
Training $_______________
Installation $_______________
Other (________) $_______________
<PAGE>
- --------------------------------------------------------------------------------
Viisage Technology, Inc Table of Contents
- --------------------------------------------------------------------------------
<TABLE>
<CAPTION>
TABLE OF CONTENTS
Page
Number
Letter of Transmittal
Table of Contents
<S> <C> <C>
1.15 Technical Proposal 1
1.15-A Executive Summary 1
1.15-B Technical Response 11
1.15-B-1 Detailed Technical Description 11
1.15-B-l.1 Instant Issue System Overview 11
1.15-B-1.2 Typical Current DUID Process Overview 15
1.15-B-1.3 Envisioned Future System 16
1.15-B-1.4 Back-End Process 17
1.15-B-1.5 Front-End Process 19
1.15-B-1.6 Detailed Description of Viisage provided DDL System 21
1.15-B-1.6.a Conduct Beginning-of-Day Tasks 22
I.15-B-1.6.b Cold System Boot 22
I.15-B-1.6.c Start-Up Process 22
1.15-B-1.6.d Log-on 22
1.15-B-1.6.e Operator Functions 23
I.I5-B-1.6.f Capture lmage 24
1.15-B-1.6.g Licensing Application 24
I.15-B-1.6.h Capture Portrait 25
1.15-B-1.6.i Capture Signature 26
1.15-B-1.6.j Image Storage 27
1.15-B-1.6.k ISOS Process Customer Record Interface 27
I.15-B-1.6.l Print Card 28
I.15-B-1.6.m Previewing Stored Images 29
I.15-B-1.6.n Conduct End-of-Day Tasks 29
1.15-B-1.6.o Logoff Details 30
I.15-B-1.6.p Duplicate License Process 30
1.15-B-1.6.q Image Local Storage Requirements 31
1.15-B-1.7 Digital Workstation 32
I.15-B-1.7.a BDDL Workstation PC 33
1.15-B-1.7.b Sensor Mast Assembly 34
1.15-B-1.7.c Printer 35
1.15-B-1.7.d Un-interruptable Power Supply 36
1.I5-B-1.7.e Cables and Backdrop 36
1.15-B-1.7.f Equipment Cabinets (Optional) 36
1.15-B-1.7.g Workstation Security System 37
l.15-B-1.7.h Limited Access 38
1.15-B-1.7.i Composite File Security 38
1.15-B-1.7.j Customer Data Integrity 39
1.15-B-1.7.k DLIID Card Manufacture Material and Design 39
1.15-B-1.7.1 License Authentication Features 40
1.15-B-1.7.m Imaging Security Interlocks 41
</TABLE>
- --------------------------------------------------------------------------------
State of Illinois Digital Driver Licensing System i
- --------------------------------------------------------------------------------
<PAGE>
- --------------------------------------------------------------------------------
Viisage Technology, Inc. Table of Contents
- --------------------------------------------------------------------------------
<TABLE>
<CAPTION>
<S> <C> <C>
1.15-B-1.7.n Raw Materials Accounting 41
1.15-B-1.7.o Security Laminate Features 41
1.15-B-1.8 Central Image System 42
1.15-B-1.8.a Image Storage Solution 43
1.15-B-1.8.b Image Server Application Overview 43
1.15-B-1.8.c Retrieval Commands 44
1.I5-B-1.8.d Archiving Files 44
1.15-B-1.8.e Purging Files 45
1.15-B-1.8.f Reports 45
1.15-B-1.8.g Image Server Backup 45
1.15-B-1.8.h Workstation Software Upgrades 46
1.15-B-1.9 Central Issuance System 46
1.15-B-1.9.a Manufacturing Process 49
1.15-B-1.9.b Plastic Manufacturing 50
1.15-B-1.9.c Vision Inspection 51
1.15-B-1.9.d Paper Manufacturing 51
1.15-B.1 Digital Workstation (Sect. 5.0 of RFP) 53
1.15-B.1.a General Considerations 53
1.15-B.1.b Image Workstation Components 53
1.15-B.1.c Image Workstations for Mobile Sites 65
1.15-B.1.d Terminal Emulation Mode 66
1.I5-B.1.e Interaction With Facility Server And ISOS Host Computer 67
1.15-B.1.f Special Handling of Duplicate DLIID Cards 73
1.15-B.1.g Reprints 75
1.15-B.1.h Image Workstation Security 75
1.1 5-B.2 Central Image System (Sect. 7.0 RFP) 79
1.15-B.2.a General Considerations 79
1.15-B.2.b Specifications for the Central Image System 82
1.15-B.2.c Additional System Requirements 85
1.15-B.2.d Image File Retrieval and PrinUng 92
1.15-B.3 Central Issuance System Specifications (Sect 6.0 of RFP) 101
1.15-B.3.a General Considerations 101
I.15-B.3.b Central Issuance System Security 107
I.I5-B.3.c Desired Automated mailing Options 108
1.15-B.4 DUID Cards (Ref. Sect. 8.0 of RFP) 109
1.15-B.4.a General DUID Cards Constwction 109
1.15-B.4.b Lamination/Coating 109
1.15-B.4.c DLIID Cards Printing and Headers 111
1.15-B.4.d Front of the DUID Card 112
1.15-B.4.e Back of the DLIID Card 115
1.15-B.4.f DUID Card Durability and Security 117
1.15-B.5 Training (Sect. 9.0 of RFP) 123
1.15-B.5.a General Considerations 123
I.15-B.5.b Training Plan 124
I.l5-B.5.c Training Materials 133
1.15-B.6 Testing and Implementation (Sect. 10.0 of RFP) 135
1.15-B.6.a General Considerations 135
1.15-B.6.b Staffing 144
1.15-B.6.c System 145
</TABLE>
- --------------------------------------------------------------------------------
State of Illinois Digital Driver Licensing System ii
- --------------------------------------------------------------------------------
<PAGE>
- --------------------------------------------------------------------------------
Viisage Technology, Jnc. Table of Contents
- --------------------------------------------------------------------------------
<TABLE>
<CAPTION>
<S> <C> <C>
1.15-B.6.d Development Testing 145
1.15-B.6.e Performance Testing 146
1.15-B.6.f ISOS Stress Testing 147
1.15-B.6.g Pilot Phase 147
1.15-B.6.h Implementation 147
1.15-B.7 Remedial and Preventive Maintenance (Sect. 11.0 of RFP) 149
1.15-B.7.a General Considerations 151
l.15-B.7.b Response Times 153
1.15-B.7.c Hardware and Software Maintenance 154
1.15-B.7.d Supplies 155
1.15-B.7.e Key Maintenance and Personnel 156
1.15-C DLIID Card Samples 159
1.15-D Printed DLIID Samples 161
1.15-E Independent Laboratory Tests 163
1.15-F Brochures, Catalogs, and Specifications Sheets 165
1.15-G Financial and Organizational Information 167
1.15-H Description of Similar Projects 171
1.15~J Description of and References for all Subcontractors 177
1.15-K Resumes of Current Staff Members 181
2.00 General Terms and Conditions 189
4.00 Specifications for Equipment and Systems Requirements 195
12.00 Demonstration of Image Workstation and DLIID Card
Production Specifications 199
Appendices
A-1 Financial Information
Audited Financial
Statements IO-Q Form
A-2 Sample of the Training Manual
A-3 Aftachment G - Form (Personnel Profile Summary)
A-4 Independent Laboratory Report
A-S Installation Schedule
A-6 DLIID Cards Samples
A-7 Printed DUID Samples
A-8 Brochures and Catalogs
</TABLE>
- --------------------------------------------------------------------------------
State of Illinois Digital Driver Licensing System iii
- --------------------------------------------------------------------------------
<PAGE>
- --------------------------------------------------------------------------------
Viisage Technology, Inc..
- --------------------------------------------------------------------------------
1.15 TECHNICAL PROPOSAL: The technical proposal must include detailed
------------------
information relative to how the bidder proposes to accomplish the tasks
described in the Scope of Work contained in this document. The Bidder is
-------------
encouraged to be specific when responding to a specification. For example, if a
- -------------------------------------------------------------------------------
specification requires that an operation of the Workstation take no more than
- -----------------------------------------------------------------------------
2 minutes, and the Bidders solution only requires one minute, the Bidders should
- --------------------------------------------------------------------------------
mention the one minute maximum time.
- -----------------------------------
Viisage understands above listed requirements. Please refer to the following
- -------------------
material for the requested information.
1.15-A Executive Summary of the Bidder's response to this RFP, including Form
PD-21 and the bidder questionnaire (Attachment I) and an overview of the
bidder's solution. The bidder must make a statement in the Executive
Summary as to whether they do or do not take exception to any of the
specifications in this RFP. If the bidder does take exception(s), the
exception(s) shall be listed in the Executive Summary. All
subContractors must be listed here.
Viisage Technology (Viisage) has the proven solution, solid experience' and
project management expertise to deliver a comprehensive, state-of-the-art
technical solution to meet Illinois' Department of State objectives for a
Digital Driver Licensing System (DDL System). Viisage's solution offers
state-of-the art technology, an innovative imaging workstation, outstanding
customer service, and experienced program management. Viisage is ready to work
closely with the State to meet its objectives.
Viisage realizes that the State is making a major commitment to obtain a DDL
System which will integrate the handling of current needs with the flexibility
to accommodate provisions for the future. Viisage's DDL System will meet the
State's goal of improved customer service, fraud reduction, and increased
effectiveness of individual driver licenses and identification card
verification. Viisage's DDL System will replace the current photographic card
issuance system. The state will be issuing cards from State's sites using an
over the counter system to produce licenses and identification cards. A central
production system to accommodate future central issuance needs is also included
in the quotation. The central production system incorporating Viisage's patented
Vision Inspection System (VIS) is included in our proposal as standard
equipment. The VIS uses computers and high resolution electronic cameras to
perform automated quality control checks on all of the licenses and cards prior
to being inserted into a carrier or an envelope. If the mailing option is
selected the VIS will be fully integrated with the carrier printer and envelope
inserter.
Viisage Technology's system solution to the State's specifications main
components consists of a distributed system with a Central Image Server and
integrated workstations and using card printers to print the licenses/ID cards.
The DDL Workstations will allow the operators to capture digitized customer
images and signatures. The DL/ID cards will be produced on site at the State's
offices from the imaging workstation. The Atlantek Model 70 will be used as the
license/card printers for the over the counter workstations. Being a true
systems integrator has allowed Viisage
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to select from a variety of technologies and systems to propose the best
solution that is available to the State.
The key components to the proposed system include:
. Driver's License/Identification Card - The card technology selected
will utilize the 3M D12500 security card material. The printing on the
material will use a dye diffusion/thermal transfer (D2T2) imaging
technology. The front of the card will be printed in color (using a
composite yellow, magenta and cyan (YMC) ribbon) and the back of the
card will be printed in black (using a single solid black ribbon).
. Digital License Workstations - The workstations capture the customer's
photo and signature images. These images will be transmitted to a
Central Image Server for archival and production purposes. The
workstations will be equipped with card printers to issue the driver
license and ID cards on-site. The workstations will be based on
Viisage's patent pending Sensor Mast image capture unit.
. Central Image System - A separate Central Image System (CIS) will be
used to store and retrieve the photo and signature image files of a
customer. The design of the CIS utilizes an open architecture
incorporating industry standard hardware and software.
. Card Printers - The card printers that will be at the State's sites
will utilize an Atlantek Model 70 card printer. These printers were
selected for our proposal because of their track record. The Model 70
printer was specifically designed to personalized the 3M D12500 card
material and produce a secure card, completely laminated and die cut,
in a single in-line process.
. Vision Inspection System - Viisage is proposing to implement its
patented Vision Inspection System into the quality control process of
the cards produced at the future central production facility. The VIS
uses computers and high resolution cameras to verify the content and
quality of the licenses/cards after they are produced on the card
production equipment. This ensures the quality and correctness of the
cards prior to being inserted into a carrier or envelope.
. Systems Integration - All of the hardware to be supplied will be
integrated into the State's network to create a cohesive system.
. Installation, Maintenance and Support - Installation and training are
to be provided to allow a smooth transition from the current system. A
proven training program has been the key to bringing operators up to
speed on the new systems. Maintenance and support is to be provide
during the term of the contract to facilitate the day to day operations
of the DDL System.
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State of Illinois Digital Driver Licensing System 2
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. Program Management The transition from the current system to the new
system will be managed by Viisage's program management staff. The
experience of Viisage's staff is shown by their past Digitized Driver
License program conversions in which there have not been any delays in
implementation which were the caused by Viisage.
Workstation
- -----------
[GRAPHIC OF VIISAGE'S PROPOSED WORKSTATION GOES HERE]
Viisage's Proposed Workstation (with optional cabinet)
Viisage's workstation is a based on the patent pending Viisage Technology Sensor
Mast which can be easily mounted on a counter top. The main feature of Viisage's
Sensor Mast is the motorized camera mount which allows the operator to position
the camera from the workstation keyboard. Another key component of the Sensor
Mast is the signature capture unit which captures smooth gray scale signature
images (as opposed to jagged binary images obtained from signature tablets).
Viisage's proprietary Sensor Mast smoothly integrates all of the elements
necessary to easily capture high quality portrait and signature images into one
assembly. The consolidation of cameras, components, and cabling into the Sensor
Mast eliminates the chance of customers knocking over components or tripping
over wires that may be exposed in traditional systems. In addition to providing
safety and integrated operation, the Sensor Mast is an aesthetically pleasing
unit to place in the motor vehicle office.
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[GRAPH OF VIISAGE SENSOR MAST(TM) WORKSTATION APPEARS HERE]
In addition to the Sensor Mast workstation, Viisage has a portable version of
the Sensor Mast available which incorporates the integrated computer into the
unit. This reduces the amount of hardware to be transported as well as reduce
the amount of cable connections need. The portable Sensor Mast unit will
decrease the amount of time required for setup and shutdown of the workstation.
The features of the proposed DL/ID cards will include:
. Security enhancements
. Digitized customer portrait
. Digitized signature images
The digitized customer portrait and signature images will be stored on a
dedicated central image server that will utilize a relational database to allow
searching of images based on identification or reference numbers. The stored
images will be able to be retrieved and reviewed by users and agencies which
have access to the central image server. Access to the central image server, as
well as the workstations, is controlled by security features that are built into
the system's design. No one will be able to utilize either the workstation or
central image server unless they are authorized to do so.
Central Image Server
- --------------------
Viisage's Central Image Server will be using RAID 7 for storage of the images.
The server will be based on a multi-processor Intel Pentium computer. A
relational database will be used to manage the images for both storage and
retrieval purposes. Viisage's
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Central Image Server solution is one that is proven and has been implemented in
other driver's license programs in the United States.
The Central Image Server will have network capability to allow communications to
and from the workstations via the state provide network. In addition to normal
network communications, the Central Image Server is equipped with a modem to
allow communications via a standard telephone line.
License/Card Production
- -----------------------
Viisage has experience with many different types of cards and card printers. As
a system integrator, Viisage is dedicated to use the best technology that is
available and suits the customer's requirements. After carefully reviewing the
state's card requirements Viisage has selected to use a card based on the 3M
D12500 security card material. This card is guaranteed by 3M to last 10 years
under normal use. The Atlantek card printer will use a dye-diffusion and thermal
transfer (D2T2) technology for printing the images, demographic data and bar
codes on the card. The front of the card will be printed in color and the back
of the card will be printed in black.
System Integration
- ------------------
Within days of contract award, Viisage's engineering team will arrive in
Illinois to begin planning efforts for seamlessly integrating the DDL System
with the State's operating environment. Site surveys will be performed to
address issues that may be present at any individual site.
Engineers meet with the State's personnel to create specifications outlining the
operation of the DDL system. The Viisage engineers will prepare approval
documents for the State's personnel to review and approve.
Training and Installation
- -------------------------
Viisage's DL/ID training for operators and supervisors will consist of digital
driver's license card system operation, printer operation and maintenance,
end-of-day report production, and system troubleshooting.
Viisage will establish a training schedule after consultation with the State.
Viisage will provide operator's manuals, customized for the illinois DDL System,
at each of the installed digital workstations detailing operation, maintenance,
and troubleshooting.
Viisage's approach to installation is designed to minimize risk and to prevent
disruption at the motor vehicle offices. Installation will be performed by
experienced teams of Viisage installers in coordination with the State to
minimize office work disruption. The installation plan includes:
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. Initial training of operators and supervisors.
. Site surveys to determine site readiness and identify any required
preparation.
. Onsite equipment installation
. Technical Support the day of installation.
System Maintenance and Support
- ------------------------------
Viisage is committed to preventing downtime and quickly resolving any problems
that may occur with the DDL System. For that reason, Viisage has enlisted a
local subcontractor, BancTec, to provide maintenance for the Illinois DDL
program BancTec has been carefully selected because of its stability,
reliability, and record of customer satisfaction.
Subcontractor Contacts
- ----------------------
Listed below are the contact names and addresses for the proposed subcontractors
that Viisage is intending to use for this program:
. Data Systems Network Corporation (DSNC) for training and installation.
---------------------------------------------------------------------
Address: 11 Beacon Street,
Suit 625
Boston, Massachusetts 02108
Contact person: John Haws, Account Manager
. BancTec USA, Inc. for System Maintenance.
----------------------------------------
Address: BancTec USA, Inc.
4435 Spring Valley Road
Dallas, TX 75244
Contact person: Craig Reynolds, Account Executive
Branch Address: BancTec USA, Inc.
16 Cornish Road
Wethersfield, CT 06109
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State of Illinois Digital Driver Licensing System 6
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Benefits of Viisage Technology
- ------------------------------
Viisage's solution offers numerous benefits for the Illinois Digital Driver
Licensing System:
. An easy-to-use menu and keyboard-driven application, and an ergonomically
designed DDL system allows operators to quickly issue driver licenses.
Workstation capabilities include the ability to movable crop boxes to
center a person's frozen image, mouse or keyboard-only operation and
multiple level password protection.
. A rugged, self-contained Sensor Mast and secure equipment installation
make the DDL workstation physically secure, aesthetically pleasing, and
minimize the required counter space. The Sensor Mast contains a keyboard-
controlled motorized camera which can position the camera for standing or
sitting subjects. The integrated signature capture unit will capture
smooth gray scale signature images and not jagged images that are obtained
from signature tablets.
. A state-of-the-art card printer that can produce personalized 3M DI2500
secure cards in a one-step process without operator intervention.
. The central production facility that will be equipped with an automated
Vision Inspection System to perform quality control checks on both sides
of the licenses/cards after they are personalized and prior to being
inserted into a carrier or envelope. The central production facility will
also be designed as a full in-line system, minimizing any errors caused
by operator handling in the card production process.
. A durable and secure DL/ID card produced utilizing 3M's D12500 secure card
material. Card printing includes high quality images, text, and bar codes.
. A Central Image Server that provides reliable storage and high
availability in the retrieval of images (portrait and signature) through a
computer system with RAID based on industry standard hardware and
software.
. A DDL system that will allow upgrades including biometrics applications
such as facial recognition and fingerprint capture. As a leader in facial
recognition technology, Viisage can adapt the DDL system to utilize the
latest in facial recognition technology. Viisage's facial recognition
technology will not require any additional hardware to be added to the
proposed workstations.
. An experienced design team, poised to begin work immediately upon contract
award, and ready to deliver a superior application through seamless
integration with the State's current operating environment.
. Viisage's project management track record which has not caused any delays
in implementing a state's digitized driver's license system as scheduled.
The
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State of Illinois Digital Driver Licensing System 7
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program management philosophy encourages teamwork, communication, customer
satisfaction, and minimizes project risk.
In addition to the standard proposal, Viisage will be available to discuss
options integrating Viisage's facial recognition products into the Digitized
Driver Licensing System. The facial recognition products can be used to verify
people's identities or perform searches on the image database for duplicate
enrollments. The use of facial recognition as a biometric identifier will
increase the security and integrity of Illinois' Digitized Driver Licensing
System.
In a brief description of Viisage's facial recognition technology and products
is provided.
Viisage's Facial Recognition Technology and Products
- ----------------------------------------------------
The facial recognition technology that will be used by Viisage Technology is
based on an Massachusetts Institute of Technology (MIT) patent. Viisage has
exclusive rights to this patent for the identification market. The technology
uses "eigenfaces" which are characteristics of a person's face and maps
the facial image into a "multi-dimensional face space". This provides the facial
image with an "address". The one-to-many search of a candidate is then
performed by taking the "address" of a person's face and locating the possible
candidates around that "address" (as opposed to comparing each characteristic of
every candidate in the database, which is done in fingerprint comparisons).
Finding the location instead of comparing every single candidate is what enables
the increase in search speed.
The products that surround Viisage's facial recognition technology are the
Viisage Quality Advisor, the Viisage Image Registry, and the Viisage Gallery.
The Viisage Quality Advisor is used to ensure proper image quality of the facial
images that are captured. This software product instantly and precisely
evaluates the brightness, contrast, sharpness, color content, and feature
detectability of the captured image. Any image that fails to meet the desired
standards is immediately rejected.
The Viisage Image Registry is used to search a database for a facial image
similar to one that is submitted. This software product is used for the
identification process (one to many search) in an image database. The main
benefits of using the "eigenface" coordinates in a search is the speed in which
a candidate list is created. The high accuracy of the one to many search raises
the facial image comparison technology to the upper level of biometric
identification.
The Viisage Gallery is used for verification between two instances of a facial
capture. This verification process is commonly known as a one to one comparison.
This application can be implemented at the point of service to verify the a
person's identity with one that is stored in the central system. The Viisage
Gallery would take the current facial image capture and instantly compute the
eigenface identifier. The eigenface identifier would then be compared the image
designated in the database and declare a match or a discrepancy.
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State of Illinois Digital Driver Licensing System 8
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Exceptions
- ----------
The following is a list of clarifications and exceptions that may be need to be
reviewed prior to finalizing a contractual agreement.
. Future Card Printer Enhancements - With the State's approval, as new card
printers become available, Viisage would like to reserve the right to change
to an alternate card printer at no additional cost to the state. Viisage will
guarantee that alternate printer will produce the same or better quality of
licenses/cards and provide system enhancements that will mutually benefit the
State and Viisage.
. In order for Viisage to maintain its ownership of proprietary software, the
provision of Viisage's products would be subject to Viisage's standard
licensing agreement. Viisage's standard licensing agreement can be
interpreted as follows:
The State agrees to keep confidential and not to disclose confidential
or proprietary information, trade secrets, source code, computer
programs, data, materials, or technology of the Contractor without the
Contractor's written consent except that the State may disclose such
confidential or proprietary information to its employees or agents who
need to know and also as required by state law or regulation. The
confidential information described in this section does not include
information (i) in the public domain, (ii) independently developed by
the Contractor without use of any confidential information provided by
the State, and (iii) provided by a third party who was free to lawfully
disclose it.
AND:
Subject to the terms of this contract, the Contractor grants a non-
exclusive license ("License") to use the hardware and software
technology it is providing in a furtherance of this contract
("Technology"). The State shall not sublicense, transfer, or assign any
of its rights under this section to any third party without the
Contractor's prior written consent. The grant or the License hereunder
does not grant the State any title or ownership interest in the
Technology or any part thereof. The State agrees that certain portions
of the Technology are or may be subject to third party proprietary
rights which have been licensed to the Contractor and, accordingly, this
contract an the License granted hereunder are subject to all such third
party's restrictions as the Contractor may notify the State of from time
to time. Without limiting the generality of the above, the State shall
retain exclusive right and title to all data relating to the digitized
driver's licenses including without limitation facial images,
signatures, fingerprints, and demographic information and the right and
title to any unique modifications to the Technology
. Section 1.17. Due to the technology that will be implemented and the
timeliness of the data that will be available on Viisage's Central Image
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Server, Viisage would like to initiate the invoice process based on the
electronic data that is received from the State's remote sites. Viisage will
also include proper reporting so that Viisage's monthly volume calculations
can be reconciled with the State's monthly volume calculations.
. Section 1.29. This section regarding liquidated damages for workstation
downtime needs to include a "force majeure" clause which would not hold
Viisage responsible for circumstances beyond its control.
. Section 2.07 Viisage is looking for an allowance to be paid costs, expenses
and profits up to the date of the force majeure event.
. Section 11.02 The "force majeure" clause should include "circumstances beyond
the control of the Contractor" and "utility or telecommunication failures".
In the development of this proposal Viisage has assumed a contract signing day
of June 1, 1997. This contract start date will allow Viisage to complete full
implementation at all 138 facilities by January, 1998.
Form PD-21 and the bidder questionnaire (Attachment I)
- ------------------------------------------------------
Form PD-21 and Attachment I were filled and sent to:
George H. Ryan
Secretary of State
Purchasing Department
148 Centennial Building
Springfield, Illinois 62756
on February 10-th 1997.
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State of Illinois Digital Driver Licensing System 10
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1.15-B TECHNICAL RESPONSE
Detailing the Bidder's hardware, software, and other components of
proposed DL/ID card solutions to the Digital Driver Licensing System. This
shall be presented in these sections. The specifications and requirements
for each section are described further in this RFP:
Please, refer to following material for the requested information.
1.15-B-I Detailed Technical Description
In this section an overall system description as well as a detailed technical
description providing point by point response to requirements identified in
this RFP are given. Per RFP requirement Viisage is proposing two systems:
. Over-the-Counter Instant Issue System and
. Central Production System.
The general system overview describes both systems in detail. Later, point by
point response to RFP requirements are given with supporting information
provided.
1.15-B-1.1 Instant Issue System Overview
Viisage Technology's solution to Illinois requirements consists of a distributed
system with workstations and a Central Image Server. The DDL Workstations allow
the operators to capture images of people and their signatures and then to print
the driver's license for immediate issuance. Viisage Technology will provide
workstations identified below to meet the requirements of 138 permanent and
mobile facilities. The following table shows the quantity to be supplied and
options proposed.
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No. Branch/Facility Facil Max. Hourly/ # #
Name ity Daily Issue Workstation Printer(s)
(s)
- --------------------------------------------------------------------------------
1 Albion 056 -/31 Mobile
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2 Aledo 206 21/83 1 1
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3 Anna 005 26/169 1 1
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4 Aurora 253 112/666 2 3
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5 Auxiliary Unit 300 50/402 1 2
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6 Beardstown 107 26/80 1 1
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7 Belleville 027 78/458 1 2
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8 Belvidere 230 64/327 1 2
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9 Benton 001 37/170 1 1
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10 Bethalto 076 101/369 1 2
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11 Bloomington 128 88/458 1 2
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12 Bradley 177 58/362 1 2
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State of Illinois Digital Driver Licensing System 11
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No. Branch/Facility Facil Max. Hourly/ # #
Name ity Daily Issue Workstation Printer(s)
(s)
- --------------------------------------------------------------------------------
13 Bridgeview 311 173/859 2 4
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14 Cairo 002 26/78 1 1
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15 Canton 105 52/245 1 1
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16 Carbondale 026 38/257 1 1
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17 Carlinville 078 45/129 1 1
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18 Carlyle 034 32/87 Mobile
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19 Carmi 003 38/112 1 1
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20 Carthage 106 28/104 1 1
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21 Centralia 029 71/525 1 2
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22 Chadwick 231 26/119 1 1
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23 Champaign 151 73/454 1 2
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24 Charleston 158 46/173 1 1
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25 Chicago Central 306 129/1055 2 4
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26 Chicago Heights 304 154/790 2 4
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27 Chicago North 303 190/1077 3 5
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28 Chicago Randolph 321 46/350 1 1
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29 Chicago South 302 136/924 2 4
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30 Chicago West 301 185/1010 3 5
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31 Clinton 130 28/114 1 1
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32 Danville 152 521282 1 1
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33 Decatur 127 51/334 1 2
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34 Deerfield 308 102/785 2 3
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35 Dekalb 228 59/350 1 2
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36 Dixon 233 291125 1 1
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37 East Saint Louis 030 48/289 1 1
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38 Edwardsville 080 52/310 1 2
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39 Effingham 051 691231 1 2
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40 Elgin 252 801621 1 2
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41 Elizbethtown 009 -/35 Mobile
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42 Elk Grove Village 314 24/97 1 1
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43 Fairfield 057 17/72 1 1
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44 Flora 055 34/97 1 1
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45 Ford City Mall 318 67/490 1 2
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46 Freeport 227 62/227 1 2
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47 Galena 232 29/127 1 1
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48 Galesburg 203 31/238 1 1
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49 Gibson City 157 19/104 1 1
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50 Golconda 010 -/24 Mobile
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51 Granite City 077 61/261 12
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52 Greenup 058 -/45 Mobile
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53 Greenville 081 29/107 1 1
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54 Hardin 086 -/28 Mobile
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55 Harrisburg 004 26/162 1 1
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56 Havana 132 38/119 1 1
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57 Hennepin 210 -/29 Mobile
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No. Branch/Facility Facil Max. Hourly/ # #
Name ity Daily Issue Workstation Printer(s)
(s)
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58 Hillsboro 082 41/141 1 1
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59 Hillside 310 136/810 2 4
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60 Hoopeston 154 21/65 1 1
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61 Illinois State Fair 138 27/128 1 1
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62 Jacksonville 102 57/199 1 1
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63 Jerseyville 079 37/148 1 1
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64 Joliet 176 107/664 2 3
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65 Kewanee 204 33/132 1 1
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66 Lacon 207 22/99 1 1
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67 Lake Calumet 312 39/70 1 1
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68 Lasalle 181 54/215 1 1
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69 Lawrenceville 059 46/96 1 1
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70 Libertyville 276 105/687 2 3
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71 Lincoln 131 40/159 1 1
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72 Lombard 251 149/1125 3 5
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73 Macomb 104 39/142 1 1
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74 Marion 006 45/218 1 1
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75 Marshall 060 -/65 Mobile
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76 Mattoon 159 32/202 1 1
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77 McCook 313 28/87 1 1
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78 McLeansboro 011 -/45 Mobile
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79 Melrose Park 319 41/209 1 1
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80 Mendota 184 25/110 1 1
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81 Metropolis 012 28/168 1 1
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82 Midlothian 307 115/933 2 4
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83 Moline 202 79/710 2 3
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84 Monmouth 208 28/96 1 1
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85 Monticello 135 18/92 1 1
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86 Morris 180 28/214 1 1
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87 Mounds 013 -/11 Mobile
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88 Mount Carmel 054 11/67 1 1
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89 Mount Sterling 108 -/32 Mobile
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90 Mount Vernon 032 30/181 1 1
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91 Nalerville 254 167/719 2 4
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92 Nashville 035 24/113 1 1
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93 Newton 061 -/49 Mobile
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94 Niles 309 159/1209 3 5
- ---------------------------------------------------------------------------
95 North Express 317 65/505 1 2
- ---------------------------------------------------------------------------
96 Oliney 052 17/109 1 1
- ---------------------------------------------------------------------------
97 Oquawka 211 -/20 Mobile
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98 Oregon 234 35/181 1 1
- ---------------------------------------------------------------------------
99 Orland Park 320 43/328 1 2
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100 Ottawa 178 35/163 1 1
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101 Paris 153 28/113 1 1
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102 Pekin 129 64/309 1 2
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State of Illinois Digital Driver Licensing System 13
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No. Branch/Facility Facil Max. Hourly/ # #
Name ity Daily Issue Workstation Printer(s)
(s)
- ---------------------------------------------------------------------------
103 Peoria 201 65/478 1 2
- ---------------------------------------------------------------------------
104 Petersburg 136 -/38 Mobile
- ---------------------------------------------------------------------------
105 Pinckneyville 036 32/111 1 1
- ---------------------------------------------------------------------------
106 Pittsfield 103 29/107 1 1
- ---------------------------------------------------------------------------
107 Plano 183 43/221 1 1
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108 Pontiac 179 24/138 1 1
- ---------------------------------------------------------------------------
109 Princeton 205 25/125 1 1
- ---------------------------------------------------------------------------
110 Quincy 101 83/517 1 2
- ---------------------------------------------------------------------------
111 Rantoul 155 112/300 2 3
- ---------------------------------------------------------------------------
112 Roanoke 134 32/170 1 1
- ---------------------------------------------------------------------------
113 Robinson 053 30/107 1 1
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114 Rockford 226 92/581 2 3
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115 Roodhouse 112 -/37 Mobile
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116 Roscoe Express 225 27/143 1 1
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117 Rushville 109 -/30
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123 Springfield 126 63/427 1 2
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124 Springfield-Dirksen 137 29/231 1 1
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125 Sterling 229 41/237 1 1
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126 Streator 182 32/147 1 1
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127 Sullivan 161 -/41 Mobile
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128 Taylorville 133 30/171 1 1
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129 Tuscola 156 20/79 1 1
- ---------------------------------------------------------------------------
130 Vandalia 084 26/90 1 1
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131 Vienna 007 25/90 1 1
- ---------------------------------------------------------------------------
132 Waterloo 037 34/198 1 1
- ---------------------------------------------------------------------------
133 Watseka 160 27/126 1 1
- ---------------------------------------------------------------------------
134 Waukegan 277 101/530 2 3
- ---------------------------------------------------------------------------
135 West Chicago 279 29/73 1 1
- ---------------------------------------------------------------------------
136 Wheaton 255 72/432 1 2
- ---------------------------------------------------------------------------
137 Winchester 110 -/17 Mobile
- ---------------------------------------------------------------------------
138 Woodstock 278 102/590 2 3
- ---------------------------------------------------------------------------
139 Wyoming 209 19/60 1 1
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Per RFP there are six (6) mobile systems provided to serve the sites identified
as "Mobile" in the table above. This includes one (1) spare mobile system. Each
mobile site has a workstation and one printer. Nine (9) backup workstations and
nineteen (19) backup printers will be provided (two printers per workstation and
one printer for the mobile backup system).
Two special workstations with one printer each will be provided to meet the
requirement for make special cards. One Quality Assurance PC will be provided.
Lastly1 two State of Illinois Digital
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Retrieval Stations (without image capture and card printer) will be provided.
Each retrieval system will have one black and white and one color printer.
Viisage's workstation is a very secure system employing the patented Viisage
Technology Sensor Mast. There will be workstation configurations with one and
two card printers per workstation1 depending upon throughput requirements.
The Central Image Server (CIS) consists of a Central Processing Unit (CPU) and
RAID 7 storage: A Fax-on-Demand system will also be provided. Portrait and
Signature Images will be stored on the CIS and will be accessible by ISOS
identified keys which may include DL/ID number, Social Security Number, Full
Name and Date-of-Birth.
Viisage's proprietary Sensor Mast assembly smoothly integrates in one assembly
all the elements necessary to capture portrait and signature images. The system
can be installed on counter top or supplied with an optional equipment cabinet
which integrates the elements of the workstation into an integral package
specifically designed to house Viisage's equipment at ISOS's Branch offices. The
equipment cabinet provides physical security for the enclosed workstation
elements while integrating seamlessly with ISOS's office environment.
The DL/ID card produced by Viisage's DDL system contains a ghost image (if
required), hologram and encrypted 2-D bar-code. The combination of these factors
provides a secure card that will be extremely difficult to duplicate.
1.1 5-B-1.2 Typical Current DL/ID Process Overview
As given in the RFP the following sections identify the typical DL/ID issuance
process and future processes envisioned by the State.
A. Applicant enters a Facility and their identity is verified.
1) Identification is checked.
2) A computer inquiry to the ISOS Host Computer is accessed to check
any existing records. Applicant proceeds (if identification
process has been cleared).
B. Examiner Prepares Application.
1) The Examiner enters up to 57 data input variables of DL/ID card entries
depending on the applicant's need or requirements. This accesses the
ISOS Host Computer to verify the type of transaction being attempted.
If accepted, the Facility Server returns a new screen for the process
to continue.
2) Any necessary changes are made to the applicant's record (name,
address, etc.)
3) Applicant is asked if they want to make an application to register to
vote; if yes, another access screen is entered and the Examiner fills
out the information. A registration application prints for the
applicant to sign.
4) The DL/ID application process is completed and an application prints.
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5) The applicant signs their name affirming that the information contained
on the application is correct Examiner signs, witnessing the signature.
6) The applicant is sent to a cashier area.
C. Appropriate Fee is Taken (if any).
1) The Examiner enters the applicant's DL/ID number to access the Facility
Server to allow acceptance and validation of any appropriate fee.
2) The validation printer attached to the Facility Server prints a control
number onto the application. This number is used for accounting
purposes and tracking of the application. The control number also
appears on the final issued document
3) Applicant takes any required examinations needed for issuance of a new
document
D. Entry of Final Results to the Computer System.
1) The Examiner enters the results of any applicable exams taken during
this application process. The Facility Server transmits and updates
on4ine/real-time with the ISOS Host Computer. This also instantly
produces the final document sent to a camera card printer for
completion.
E. DL/ID Card Production.
1) The applicant signs a computer generated "camera card." This card
includes all the information that will appear on the front of the DL/ID
card.
2) The camera card is inserted into the camera which takes a picture of
both the card and the applicant
3) After the film develops, the Examiner die cuts and laminates the card
and issues the DL/ID card.
4) If the applicant fails any portion of an exam or if an Instruction
Permit is requested, there is no camera involvement. The system prints
on the camera card stock an Instruction Permit and/or receipt that is
signed by the applicant. They are instructed to bring this document
back when they attempt their next examination.
1.15-B-1.3 Envisioned Future System
The State envisions that Illinois drivers will be licensed by ISOS Examiners at
a approximately 138 facilities throughout the state. Along with DL/ID cards,
other permits and licenses will also be issued using Image Workstations.
ISOS-supplied computer terminals and Viisage-supplied Image Workstations,
networked to the ISOS Host Computer through Facility Servers will be located at
all ISOS facilities throughout the state. Examining staff will retrieve or enter
the applicant's information on the data input screen, determine what (if any)
tests need to be administered, and assist the customer accordingly.
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The Image Workstation will be able to capture the signature, capture the
picture, and save the images; the Image Workstation will also be able to print
the DL/ID card.
The facility system will have an ability to:
1) to place the Image Workstation at the beginning of the application
process or at the end,
2) have the RISC System/6OOO have the print control so either the Image
Workstation or a PC Workstation has the ability to print the final
document (per RFP addendum the State has clarified that the printing of
DL/ID card is only done by the Image Workstation),
3) have bar code readers attached to ISOS selected PC Workstations to make
the information contained on the DL/ID cards accessible to the facility
application system (per RFP addendum Viisage is providing Image
Workstation PCs with barcode reader port and 20 readers and has assumed
that the State will purchase additional barcode readers, as required.
Viisage has also assumed that modifications to ISOS PC Workstation
software to read the bar codes is outside the scope of this RFP), and
4) start to process the next DL/ID card while printing one DL/ID card..
The ISOS Host computer will receive updated text and image data on-line/real-
time.
The State has two (2) envisioned DL/ID card issuance processes. Both options
(described below), will be incorporated into all facilities. The choice of which
process to be used in each facility will be determined by ISOS. In one, the
image capturing process will be handled at the back end of the process, as it is
currently handled. In the second case, the image capturing process will be
handled up front at the beginning of the application process. This is to reduce
fraudulent activity.
1.15-B-1.4 Back-End Process
A. Applicant enters a Facility and their identity is verified.
1) Identification is checked.
2) A computer inquiry to the ISOS Host Computer is accessed to check any
existing records. If the applicant has in their possession a digitally
issued DL/ID card from a previous visit, a bar code reader will scan
the card to load the inquiry to the Facility Server
3) If a previous image is on file, the Examiner will be able to retrieve
the image to verify it is the same individual The retrieved image will
be held by the Facility Server and will generally be used instead of
creating a new image of the individual.
B. Examiner Prepares Application.
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1) If the applicant has in their possession a digitally issued DL/ID card
from a previous visit, a bar code reader will scan the card to load the
applicant's in formation to the Facility Server The Examiner enters up
to 57 data input variables of DL/ID/ID card entries depending on
applicant need or requirements. This accesses the 1505 Host Computer to
verify the type of transaction being attempted. If accepted, the
Facility Server returns a new screen for the process to continue.
2) Any necessary changes are made to the applicant's record (name,
address, etc.).
3) Applicant is asked if they want to make an application to register to
vote; if yes, another access screen is entered and the Examiner fills
out the information. A registration application prints for the
applicant to sign.
4) The DL/ID applicant process is completed and an application prints on
the State supplied printer
5) Applicant signs their name affirming that the information contained on
the application is correct Examiner signs, witnessing the signature.
6) Applicant is sent to a cashier area.
C. Appropriate Fee is Taken (if any).
1) The Examiner scans the printed bar code off the application created to
access the Facility Server to allow acceptance and validation of any
appropriate fee.
2) The validation printer prints a control number onto the application.
This number is used for accounting purposes and tracking of the
application. The control number also appears on the final issued
document.
3) Applicant is sent to take any required examinations needed for issuance
of a new DL/ID.
D. Entry of Final Results to the Computer System.
1) The Examiner scans the application bar code and enters the results of
any applicable exams taken during this application process.
2) The Examiner will enter all required information if a new image and
Signature is required.
a) If a new image and signature is not required, the Facility
Server transmits and updates on-line/real-time the text data
to the 1505 Host Computer and sends a request to the Image
Workstation printer to print the new DL/ID card. The applicant
is sent to the area where the Image Workstation printer is
located, their portrait and signature image is captured, a
card printed and the Examiner will hand them their new DL/ID.
b) If the applicant falls any portion of an exam, a picture and
signature may not be captured. The system will print a receipt
that is signed by the applicant This receipt may print off a
printer other than the Image Workstation. They will be
instructed to bring this receipt back when they attempt their
next examination.
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c) If an image and signature is required to be captured, a
request is sent to the Image Workstation so the required
demographic information can be retrieved. The applicant is
sent to the area where the Image Workstation is located.
E. DL/ID card production.
1) The Image Workstation is accessed and lists which applicants require
an image and signature to be captured.
2) The applicant's signature is captured electronically.
3) A picture of the applicant is captured.
4) Once the Examiner completes this process and saves the images to the
Image Workstation and Facility Server, the Facility Server transmits
and updates online/real-time text and image data to the ISOS Host
Computer and sends a request to the Image Workstation printer to print
the new DL/ID card. The applicant receives the new DL/ID. The examiner
completes the applicant record.
1.15-B-1.5 Front-End Process
A. Applicant enters a Facility and their identity is verified.
1) Identification is checked.
2) A computer inquiry to 1505 Host Computer is accessed to check any
existing records. If the applicant has in their possession a digitally
issued DL/ID from a previous visit, a bar code reader will scan the
card to load the existing information to the Facility Server.
3) If a previous image is on file, the image is retrieved to verify it is
the same individual. The retrieved image will be held in the Facility
Server and will generally be used instead of creating a new image of
the individual.
4) If no image is on record, or if a new image is required to be~
captured, a file is created using the computed DL/ID number The
Examiner will begin the process of capturing the signature and image:
a) The applicant's signature is captured electronically.
b) A picture of the applicant is captured.
c) Once the Examiner completes this process and saves the image,
the Image Workstation and Facility Server hold the information
for retrieval throughout the current processing of the
applicant
B. Examiner Prepares Application.
1) If the applicant has in their possession a digitally issued DL/ID card
from a previous visit, a bar code reader will scan the DL/ID card to
load the applicant's information to the Facility Server
2) If the applicant had their signature and image captured at the
identification process, the Examiner will enter the computed DL/ID
number to retrieve the image and start the application process.
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3) The Examiner will then enter up to 57 data input variables for DL/ID
card entries. This accesses the ISOS Host Computer to verify the type
of transaction being attempted. If accepted, the Facility Server
returns a new screen for the process to continue.
4) Any necessary changes are made to the applicant's record (name,
address, etc.)
5) Applicant is asked if they want to make an application to register to
vote; if yes, another access screen is entered and the Examiner fills
out the information. A registration application prints for the
applicant to sign.
6) The DL/ID application process is completed and an application prints.
7) The applicant signs their name affirming that the information contained
on the application is correct. Examiner signs, witnessing the
signature.
8) The applicant is sent to a cashier area.
C Appropriate Fee is Taken(if any).
1) The Examiner scans the printed bar code off the application created to
access the Facility Server to allow acceptance and validation of any
appropriate fee.
2) The validation printer prints a control number onto the application.
This number is used for accounting purposes and tracking of the
application. The con
trol number also appears on the final issued
document.
3) Applicant takes any required examinations needed for issuance of a new
DL/ID.
D. Entry of Final results to the Computer System and DL/ID Issuance.
1) The Examiner scans the application bar code and enters the results of
any applicable exams taken during this application process.
a) The Facility Server transmits and updates on4ine/real-time the
text and image data to the ISOS Host Computer and sends a
request to the Image Workstation printer to print the new
DL/ID card.
b) After printing, the Examiner will issue the new DL/ID card.
c) If the applicant fails any portion of an exam, a DL/ID card
will not be issued. The system will print a receipt that is
signed by the applicant This receipt may print off a printer
other than the Image Workstation. They will be instructed to
bring this receipt back when they attempt their next
examination. The signature and image will not need to be
captured again if the applicant chooses to take the exam on
the same day in the same facility. The earlier captured image
will be accessible.
In certain circumstances, such as the case of a network outage, the DL/ID card
will not be immediately issued, but will be printed once the network problem has
been resolved.
Note: The Mobile Units will have a modem or LAN connection to the mainframe to
retrieve Customer License record.
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1.15-B-1.6 Detailed Description of Viisage Provided DDL System
The VIsage provided DDL system will support the front and back-end process of
the State DL/ID issuing method. The system is flexible and is designed to allow.
the operator to easily perform six key functions:
1. Conduct Beginning-of-Day Tasks
2. Capture Images
3. View Images
4. Print Cards
5. Complete Card lssuance's
6. Conduct End-of-Day Tasks
To ensure that these functions can be performed easily and quickly, the Viisage
system provides the following:
. An easy-to-use interface that prompts the operator through the
steps.
. An active instruction box on the bottom of the screen, which
provides on-line help for the current field.
Following is a Flow Diagram of DDL Operations. After this are descriptions
outlining operator steps used to perform six key operator functions.
[FIGURE 1 APPEARS HERE]
Figure 1: DDL Process Flow
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1.15-B-1.6.a Conduct Beginning-of-Day Tasks
At the beginning of each work day1 the operator performs the following steps:
1. Unlock the to the optional cabinet (if provided), which provides access
td the electromechanical lock to turn on the monitor and printer(s).
For counter top installation keyboard lock or electromechanical lock
will be installed.
2. Start the system as described below.
1.15-B-1.6.b Cold System Boot
The workstation computer is left continuously powered up. This allows for system
housekeeping functions to occur unattended after business hours. The workstation
power up software will contain the necessary routines to accomplish logging into
the states wide area network.
The workstation monitor, printer and image sensors are brought to life by
applying their power through a single key switch (an electromechanical lock) to
start the business day. The DDL systems will be configured to automatically boot
the DDL software system on a cold power up. The system will bring up Windows NT
before starting the DDL applications. The system will successfully complete the
start-up process, described below, before allowing the operator to log-on to the
DDL application. At the successful conclusion of a cold boot, the operator will
see displayed the application log-on screen. Total startup time is expected to
be about five (5) minutes. If required, the system will be capable of printing a
test/sample card as part of startup process.
1.15-B-1.6.c Start-Up Process
The start-up process will establish the necessary operating environment for the
on-line configured DDL system. This includes establishment of the required
network communications. This step will be successfully completed before the
operator log-on screen of the application can be displayed (for network based
operations).
1.1 5-B-1.6.d Log-on
The local DDL log-on will control access to the workstation functionality. It
will support access authorization for two user groups: system and operator. The
system group will support both supervisor access for in office operating issues
pertaining to the DDL as well as field service access for other issues.
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1.1 5-B-1.6.e Operator Functions
The operator of the DDL logs on to the system by entering their Operator ID and
Password and pressing return or clicking the OK button. The workstation
application validates the operator information. If login is accepted the
operator selects the DL/ID card application. If the operator information is not
validated the operator is prompted to re-enter the information. Under no
circumstances will the application proceed past the log-in screen until an
authorized operator ID and password are correctly entered.
Each Workstation will maintain a master file of authorized individuals and
passwords for that particular Workstation. Access to any of the workstation
functions and especially the DL/ID card creation function are restricted to
individuals properly authorized within that workstation master file. Access to
the functions used to add, delete or change the privileges of operators is
granted to a subset of workstation operator accounts designated as "supervisor
accounts". Special accounts with limited and/or special privileges are also
maintained in the workstation master file for field representatives and/or
service technicians.
Viisage Technology will work with the ISOS to develop a strategy for safe
guarding the workstation security system balanced against the need to provide
appropriate access to the authorization information.
[FIGURE 2 APPEARS HERE]
Figure 2: Operator Log-on Screens
Entering a operator ID and password causes the DDL to check these values against
the authorized operator list as established by the supervisor functions. After a
successful log-on to the DDL Workstation, the operator will be presented the
Select System Function screen.
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[FIGURE 3 APPEARS HERE]
Figure 3: Select System Function Screen
1.15-B-1.6.f Capture Image
The process of capturing a photo image is initiated by the DDL application which
will receive Customer information/demographic data from the mainframe. Without
requiring any operator intervention, the DDL workstation receives and processes
information necessary to create the card. This information includes: Demographic
data, type of card, location of photo in local or central database, exceptions
messages to be printed on card (such as "Valid Without Photo"), etc.
1.15-B-1.6.g Licensing Application
Upon entering the licensing application, the operator may step through the
process to retrieve and capture both demographic data and portrait images, as
well as create DL/ID documents. The demographic data will be sent by the
mainframe.
[FIGURE 4 APPEARS HERE]
Figure 4: Select customer and Review Demographic Data Screens
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The "Home" first screen illustrated above acts as the main screen for the
licensing application and offers the operator an opportunity to select a
Customer from the list for the Capture Image function, from the list of Printed
Cards, or to enter the license number of the Customer presenting themselves for
DL/ID issuance. The operator selects a Customer by name by pressing the up and
down arrow keys to highlight the Customer name in either the Capture Image or
Printed Card fields. As each name is highlighted, the license number for the
selected name will appear in the License Number field. The operator may also
enter the license number of a Customer directly into the License Number field
and press return to Process or tab to View to bring up the View Image screen.
The lists will be refreshed each time this main licensing application screen is
displayed.
1.15-B-1.6.h Capture Portrait
With a selected Customer from the Capture Image list or a new keyboard input
license number, the Process option will display the Customer's demographic data.
As illustrated in second screen above, the application will display the
retrieved demographic data and two options. The operator may choose to proceed
processing the Customer, after demographic data verification, by pressing return
at the Capture option. The operator may also choose Exit to return to the main
licensing application.
[FIGURE 5 APPEARS HERE]
Figure 5: Capture Portrait and Accept Image Screens
The Portrait Capture option will present the operator with a live 24-bit video
color image of the Customer as seen by the portrait camera (shown above). As
indicated on the screen above, the operator may adjust the camera on an internal
motorized mount in the Sensor Mast through the use of the keyboard. The camera
may be adjusted to accommodate the full range of Customers, 40" tall sitting to
90" tall standing, entirely from the workstation keyboard. Gross adjustment up
and down is accomplished by the page-up and page-down keys. Fine adjustment up,
down, left, and right is accomplished by the arrow keys on the keyboard. When
the Customer is centered in the live video window and the Freeze option is
highlighted, the operator will press the return key to freeze the portrait image
(second screen above). Then the operator may tab to highlight the Exit option
and press return to go back to the main licensing menu.
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The frozen portrait image will be displayed for the operator's approval. Fine
centering adjustment may be made with the arrow keys at this time and acceptance
of the displayed portrait image will be indicated by pressing the return key at
the Accept option. Tabbing to the Unfreeze option and pressing the return key
will allow the operator to dispose of an unacceptable portrait image and return
to live video portrait capture.
1.15-B-1.6.i Capture Signature
After the portrait is captured, the system will display the screen below to
capture the signature. The signature image capture process begins with the
Customer signing his/her name in a box on a "signature" card provided by
Viisage. The signature cards are slips of paper intrinsically capable of being
used by right or left handed as well as disabled individuals. After completing
the signing process the Customer hands the signature card to the operator who
inserts the card into. the signature capture window located at the back of the
Sensor Mast assembly.
[FIGURE 6 APPEARS HERE]
Figure 6: Capture Signature Image Screen
The signature image is immediately displayed as live video on the workstation
display screen. The signature image display window preserves the four to one
aspect ratio of the signature digitizing area and as displayed is just less than
half the width of the operator monitor. The operator may through the use of the
"Up", "Down', "Left' and "Right' arrows on the keyboard position the signature
optimally in the signature capture window. Once the signature is frozen and
aligned in the center (by the arrow keys), the operator may accept or exit the
signature capture process.
The accepted image will be stored on the local hard disk(s) that are mirrored,
and later on the image server database. The signature image is captured as 8-bit
gray scale by a black and white CCD camera located in the Sensor Mast assembly.
Viisage believes signature images captured as live video insure that the
archived and printed images are a smooth reproduction of the Customer's
signature and will not be jagged in appearance.
If the network is unavailable, the workstation will not support the printing of
DL/ID cards1 but will store images until the network is again available.
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1.15-B-1.6.j Image Storage
Upon acceptance of the portrait image data by the workstation operator,
Viisage's image workstation automatically JPEG compresses the acquired portrait
and signature image files, merges the data with the demographic index keys
(DL/ID number, social security number, full name, date of birth, workstation ID,
and examiner ID) and creates a "composite image file".
Portrait images are typically compressed by a factor of 40:1. Signature images
are typically compressed by a factor of 90:1. The resulting composite image file
(including index data) will not exceed 15K bytes per Customer image (excludes
fingerprint images).
This composite image file/folder, identified by a filename made up of Customer
number, agency number, and date/time stamp is then stored on the primary and
mirror disk on the workstation; and finally transmitted to the central image
server (CIS) over the LAN/WAN/LAN network for Central and Branch Offices and
through the modem for Mobil Workstations.
The workstation continues on to process the next Customer approximately 20
seconds after the workstation image capture and acceptance of previous Customer
is completed. Thus allowing new Customers to be processed within 20 seconds of
image capture.
If for any reason the image transmission was unsuccessful; the capture station
will provide a message box and a audible beep until the operator acknowledges
the condition. Image files that are not successfully sent to the office server
for any reason are flagged in a pending production directory for storage when
communications problem is resolved.
1.15-B-1.6.k ISOS Process Customer Record Interface
Viisage's application contains a task dedicated to updating the list of
Customers waiting to be processed by the workstation. Each Customer's record
sent by the application on mainframe is sent to the workstation, and posted to a
"Select Customer" queue maintained on the "Home" workstation screen. The "Select
Customer" queue displays the work pending to the operator including the type of
transaction to be performed.
Viisage's application is designed such that the Customers will appear in the
queue in the same order their records were received from the mainframe database.
However, Viisage's application has also been designed to allow the operator to
select Customers from the queue in any order (normally sequential) desired.
Upon selection of the transaction, the image workstation will read the
appropriate Customer record file, display the demographic data to the screen and
set up the requested transaction function. From the Customer data the
application will determine if the process is to include capture, display, or
print of image records.
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In the normal license transaction the operator reviews the demographic
information on the screen and when satisfied with the data selects the "Capture"
button to proceed to the next step in the licensing process. Should the
demographic data be incorrect or the wrong Customer be inadvertently selected
the operator may select the "Exit" button to terminate the current transaction
and return to the "select Customer for Processing" home screen. The workstation
operator is not required to re-key any of the Customer information available
from the Customer processing record. The record is corrected by ISOS operator
terminal and resent through the mainframe application.
1.15-B-1.6.I Print Card
After writing the captured image to the local hard drive, the licensing
application will format the demographic and image data for printing on the
appropriate card printer configured in the System Function application. Before
sending the data to the printer the operator will be asked to enter his/her ID
and password. This ID along with the examiner information will be associated
with the card produced and reported in the end of day report issued from the
central image server.
[FIGURE 7 APPEARS HERE]
Figure 7: Print DL/ID Card Screen
Seventy-five seconds after the data download to the printer is complete the
-----
front and back sides of the license card are printed and available for
inspection by the operator. Meanwhile, after sending data to the card printer
the workstation application returns to the "Select Customer for Processing" home
screen and is ready to process the next Customer. The next Customer processing
can be started in 20 seconds.
The Customer's name, whose card is now printing, moves from the "Select
Customer" queue to the "Complete License or Ready For Issue" queue. If the
operator is not satisfied with the license, the Customer may be selected from
the queue and the "Remake" button pressed to re-manufacture the license.
"Remake" documents will be manufactured with the same Customer demographic,
portrait and signature image data as the original document. If "Remake" is
selected, the application logs the previously manufactured license as a rejected
license. The operator will deposit rejected documents into the rejection bin.
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The operator now has the opportunity to process the next Customer by selecting a
Customer from the Select Customer list (or entering a new license number) and
continue as documented earlier, or complete processing of the previous Customer
by inspecting and approving (or rejecting) the completed DL/ID card from the
Complete License list.
1.15-B-16.m Previewing Stored Images.
The DDL application allows the operator to preview or display a stored image (if
one exists) for each Customer from the main DDL application screen. This allows
the operator to check that the person being photographed or receiving a license
is in fact the correct person. The operator has the power to decide when and if
to preview an image.
If the operator chooses to view a Customer's image the operator selects/clicks
on the "View" button on the main/home screen which brings up the screen below.
The operator then enters the DL/ID number, and/or Social Security Number, and/or
Name and Date of Birth by keyboard input. This will retrieve the most recent
stored image of a Customer, either locally or from the central database, and
display the screen illustrated below. If no photo is available, the message "No
Images Found" will be displayed. The retrieved image and Customer information
will be displayed until the operator selects the Exit option. This will bring
the operator to the main licensing application for further processing if
necessary. If the operator wants to use the displayed image to produce a DL/ID
card, the system will allow using the image, portrait and signature to produce a
card by selecting the Print ID option.
[FIGURE 8 APPEARS HERE]
Figure 8: View Image Screen and No Image Found Screen
1.15-B-1.6.n Conduct End-of-Day Tasks
At the end of the work day, the operator will take the following steps:
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1. Select Exit. This displays the following message: "Do you wish to run
end-of-day reports?"
2. Select Yes or No. No - logs operator off immediately. Yes - starts the
end of day procedure to:
. Generate and store statistical reports for the central server,
including number of images captured, number of cards successfully
printed, number of cards reprinted, number of cards failed, etc.
. Delete card production statistics on the local database that are
more than two months old.
1.15-B-1.6.o Logoff Details
As stated above when the DDL operator selects Logoff from the Select System
Function menu, the operator is presented with a choice to either simply logoff
or to initiate the end of day reports process.
[FIGURE 9 APPEARS HERE]
Figure 9: Log-off and End-of-Day Report
By pressing the return key with the Logoff option highlighted, the operator may
select to logoff without initiating the end of day process. The operator may
press tab to highlight the Workstation Summary (or Detailed) Report or Complete
Logoff option. At this time, the operator is logged off the DDL system.
1.15-B-1.6.p Duplicate License Process
When the Customer's record from the mainframe system indicates that the license
transaction is for a duplicate license, the workstation application will give
the operator the option to Retrieve image data rather than Capture the image
data.
When the operator selects Retrieve or View, the application will move from the
display demographic data screen to a retrieved data screen. Simultaneously the
workstation
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will send a retrieve latest image command to the image server based on the DL/ID
number associated with the Customer. When the latest image data is returned to
the workstation, it will be displayed just as if the data had been captured
live. The operator will accept the signature image, accept the portrait image
and the Customer license document will be queued to the document printer as a
duplicate document.
If the image server returns a "No Image Found" reply, a dialog box will come up
indicating to the workstation operator that there is no image stored on the
image server for the particular DL/ID number entered. At this point the operator
will have the option to clear the dialog box and proceed to capture images for
the Customer as if this was a new license document. After the images are
properly captured and sent to the image server, the duplicate license document
will be printed as a duplicate document even though the image data was freshly
captured. For cases where the image data was returned by the image server but
the operator decides that the Customer image data should be recaptured, the
operator indicates recapture is required by selecting Recapture when the
retrieved image data is displayed on the screen. In this situation the
workstation application will bring up an override signature box requiring a
supervisor to enter their operator number and password before the transaction
can continue.
Should the operator decide that a recapture of the images is not really
required, the recapture transaction can be canceled and the duplicate document
printed with the retrieved images per normal policy.
1.15-B-1.6.q Image Local Storage Requirements
A 24 bit 300 DPI color portrait image 1.25 inches wide by 1.50 inches tall
compressed at a ratio of 40:1 requires 12,656 bytes of storage. The stored image
will have a pixel composition of 300 pixels wide by 360 long.
An 8 bit gray scale signature image 2.5 inches wide by 0.5 inches tall
compressed at a ratio of 90:1 requires 1,250 bytes of storage. The RFP also
requires that each workstation be capable of storing 10 days worth of images
locally.
The image file size is:
15,000 bytes total size: 12,656 bytes portrait + 1,250 bytes
signature and 1,000+ bytes indexes and overhead.
Each workstation hard drive will require about 60-80 megabytes of disk storage
for composite image data.
The Viisage imaging workstation will be delivered with a one (1) GB megabyte IDE
hard disk. Sixty Megabytes on this drive will be dedicated to the local image
storage. The other 940 megabytes on the disk provides a generous amount of space
for the operating system and workstation application software. Typically based
on our other applications this will provide for 100% expansion reserve.
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1.15-B-1.7 Digital Workstation
Viisage Technology's Digital Driver Licensing Workstation components meet all
the Specifications and Requirements outlined in the Illinois RFP. In this
section the specifications and requirements for DDL Workstation are discussed
and Viisage Technology response is described. Viisage Technology DDL system
includes:
. Viisage's patented Sensor Mast assembly which houses a motorized video
camera, a signature capture camera and automatic lighting. The image
capture components are integrated with the Sensor Mast as one unit.
. One or two color card printers.
. A Central Image System.
[FIGURE 10 APPEARS HERE]
Figure 10: Viisage's Image Capture System
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The workstation components are illustrated in the figure below.
[FIGURE 11 APPEARS HERE]
Figure ii: DDL Workstation Setup in ISOS Offices
Workstation components are described in detail in the following sections.
1.15-B-1.7.a BDDL Workstation PC
Viisage Technology will provide a 200 MHz Intel based Pentium processor with 32
MB RAM and 3.5 inch floppy internal drive with a lock. The DDL Workstations will
be provided with a 17 inch monitor which will be SVGA .28 DP, Energy Saver,
capable of displaying 1024 x 768 pixels with 256 colors and 75 Hz refresh rate
(mobile units will have a 14" monitor). A 101 keyboard and a Microsoft
equivalent mouse will be provided.
The operating system will be windows NT which is a true multi-tasking system.
Two hard drives in mirrored configuration will be provided with the capability
of storing the Workstation software and a minimum of 10 days of images and
signatures for one Office.
In addition the Workstation components will include a 300 dpi card color printer
to print both sides of the DL/ID card in one step, a medium blue colored
backdrop, Ethernet network communications in Offices and modem card for Mobile
Units, UPS to support
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at least 4 minutes of backup power and cabling to connect the Workstation to
office network drop. Details of components are discussed in the following
sections.
When the State requires sites to have images captured in the front-end of the
process and printing of cards at the back of the process the image capture
system will be setup separate from the card printing workstation. Viisage has
assumed that one of these PCs will be provided by the State and the other one
will be provided by Viisage.
1.15-B-1.7.b Sensor Mast Assembly
The Sensor Mast assembly contains an optical bench assembly designed to
accomplish the generic image capture functions specifically required by the
Illinois RFP. The optical bench assembly provides a secure mounting assembly for
the 24 bit color CCD camera, the motor driven camera tilt assembly, and the
signature imaging camera. In addition to providing convenient mounting, the
sensor mast provides security in that the expensive interface pieces are
completely enclosed inside the Sensor Mast assembly. Securely attached to the
office work surface with tamper resisting mounting two (2) hidden 1/4" - 20
bolts, the camera assemblies are not even readily visible to Customers.
[FIGURE 12 APPEARS HERE]
Figure 12: Viisage's Sensor Mast Image Capture System
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The Sensor Mast assembly includes a motorized camera mount controlled directly
from the keyboard. The operator may adjust for the full range of Customers (40
inches sitting to 90 inches standing) directly from the workstation keyboard.
The portrait camera and lens assembly provided in the Sensor mast is adjusted
for a nominal focal distance of 54 inches. This system provides a depth of field
of plus or minus 13 inches in the 54 inch nominal position. This setup allows
the Sensor Mast assembly to photograph the full range of Customer heights plus a
margin of positioning error with the system.
1.15-B-1.7.c Printer
Viisage Technology proposes the Atlantek Model 70 printer for the Illinois
Licensing/ID application. The Atlantek printer is a full color 300 DPI dye
sublimation printer capable of printing on both sides of the license DL/ID card.
----------
In a one step process, without the operator handling the document during the
manufacturing, the printer will:
. print on the 3M D12500 Receptor Film (front of card) in color using
a yellow, magenta and cyan (YMC) composite ribbon
. print black text and graphics on the 3M D12500 Security Substrate
(back of card) fuse the two materials together
. die cut the materials to ISO 7810 card specifications
The operator loads raw materials into the printer and receives finished license
documents ready for issue directly from the printer. The time required to
produce a finished license is less that 75 seconds from the completion of
portrait and signature image capture. The noise level of the Atlantek is
specified as 65 DB.
The Atlantek printer will produce a license document per Illinois design. The
front of the card may contain the customer's:
a) Image in color of a size within: 1.25" by 1.50", located in the
upper left (or right) hand side of the document,
b) Signature in black and white,
c) Demographic information,
d) A "ghosted" image in color, e) Appropriate headers, state indicia,
and other data.
On the back of the card (printed in pure black) are the customer's:
a) Classification, restriction and endorsement codes,
b) Encrypted two dimensional bar code containing demographic data.
The printer will print a card in 75 seconds. The printer uses a three color dye
sublimation ribbon on the front of the card and a black ribbon for the back of
the card.
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The print ribbon and the 3M card materials may be loaded into (or unloaded from)
the printer in daylight with no affect on the consumable materials or the
printer. The printing lamination is comprised of the fusion of the 3M Receptor
Film and Security Substrate after they have been printed on via the thermal
transfer ribbons.
1.15-B-1.7.d Un-interruptable Power Supply
The un-interruptable power supply provided with the workstation will accommodate
voltage fluctuation between 90 and 135 volts 60 cycle AC with no change in
output voltage. This unit provides surge suppression for all workstation
equipment insuring that the workstation will meet or exceed UL standard 1449.
The UPS will provide 4 minutes of operation for dual printer sites after the AC
power shuts down. An audible alarm is provided by the UPS to indicate when the
main power fails. The alarm will continue until it is silenced by the operator.
The workstation interfaces with the office "wall" power through the
un-interruptable power supply grounded plug. The cameras and other electrical
equipment are all driven from the UPS power and will never see any fluctuations
in input voltage. The workstation fully meets all UL standards.
1.15-B-1.7.e Cables and Backdrop
Viisage will provide all the necessary cables required to install each unit in
the field offices. Viisage will determine during the site surveys a "Illinois"
set of cables that will accommodate the vast majority of the installations.
Viisage will also determine the "exception" sites requiring additional or
different cabling and provide the necessary adjustments.
Each image capture workstation will include a blue backdrop of uniform color
approved by the 1505.
1.15-B-1.7.f Equipment Cabinets (Optional)
The major workstation components, un-interruptable power supply, workstation
computer, and document printer need to be mounted to facilitate cabling, and
access for servicing. The printers in particular need to be mounted so that the
covers may be lifted periodically to refill the card hopper, install color
ribbons and/or install overlay rolls. In addition, if the system is to be
secure, the computer and the document printers at a minimum must be provided
with some level of physical security. Viisage Technology solution to these
problems is to provide each workstation with an equipment cabinet specifically
designed to house the equipment required to fulfill the states requirements.
The Viisage equipment cabinet houses:
a) the workstation computer and Sensor Mast
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b) un-interruptable power supply
c) one or two document printers
d) the keyboard
e) Sensor Mast power supply.
The equipment cabinet also provides: a) retractable doors that mechanically lock
to secure the equipment during non business hours, b) a key-lock power switch,
c) a locked drawer for rejected DL/ID cards, and d) the power distribution
system for all workstation elements.
When the cabinet doors are locked the only elements of the system exposed are
the workstation monitors and the Sensor Mast. The Sensor Mast is securely
fastened to the locked equipment cabinet. The monitors are connected to the
computer inside the cabinet and would need to be cut loose to be removed from
the workstation. The Viisage equipment cabinet is normally provided as a fixed
unit. The following Figure illustrates the standard cabinet
[GRAPHIC APPEARS HERE]
Figure 13: Viisage's Standard Cabinet for DL/ID Systems
1.1 5-B-I .7.g Workstation Security System
The workstation image capture system is securely mounted on top of the cabinet
for maximum security. Only the monitors, keyboard, and Sensor Mast are visible
to the public. The Sensor Mast is fastened securely to the desk, preventing
theft or damage. The software application supplied with the workstation allows
the operator to easily capture images and produce DL/ID cards. Other elements of
the Visage workstation have been specifically designed to control access to the
document manufacture
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process without encumbering the operator in any manner. Following are other
Workstation Security features.
1.15-B-1.7.h Limited Access
The equipment cabinet assembly that houses the computer, document printer(s),
the UPS, and the workstation power distribution system includes retractable
sliding doors that are closed and locked with a mechanical key lock during off
hours. The equipment cabinet is relatively safe, once locked access to the
enclosed workstation components is made difficult by its locking mechanism.
The workstation power distribution system located inside the equipment cabinet
is controlled with a key switch. Turning the switch off and removing the key
kills electrical power to the DL/ID card printers, the display monitor, and the
Sensor Mast assembly. The power interlock is accessible only after the equipment
cabinet doors have been unlocked and retracted. The power interlock is normally
used as a second level of physical security during non business hours. The
electrical key lock may also be used during business hours to temporarily
disable the imaging system should the operator need to abandon the station for a
short period of time.
The workstation application provides for identifying each ISOS office's unique
numerical code. The ISOS office code is set into an encrypted file during the
workstation installation.
The workstation application also contains a password protected operator log in
system with three levels of access privileges. Individuals may be assigned a
workstation account with "Operator", "Supervisor" and/or "Field Services"
privileges. Each account in addition to an operator's name requires a unique
password to gain access to the application. Individuals with operator privileges
are restricted to access the functions required to issue DL/ID cards.
Individuals with "supervisor" privileges in addition to the operator functions
may gain access to system administration functions such as inventory maintenance
and report generation. Individuals with "supervisor" status may also access the
screens that allow the operator to add, delete, and/or modify other accounts.
Individuals with field services accounts cannot access the DL/ID card
manufacture screens but can (uniquely) gain access to the system functions such
as adjusting the imaging parameters and/or accessing the native operating
system. This three tiered account system effectively controls access to various
aspects of the application functions without encumbering the operators in any
manner. Each individual is assigned appropriate access to the screens required
to perform his or her function.
1.15-B-1.7.i Composite File Security
The composite image file containing demographic keys, portrait image
(compressed), and signature image (compressed) is created and stored just prior
to the document printing process. The name of the file is made up of the
Customer identifier, the workstation identifier, the workstation operator
identifier, the date and time the file was
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created and a file checksum. The file checksum is created by check summing the
composite file information along with all other elements of the file name. Once
this file is stored on the Central Image Server it is virtually impossible to
alter any of the file data without it being readily apparent to the imaging
system that the file has been changed.
1.5-B-1.7.j Customer Data Integrity
The Viisage workstation application receives the Customer demographic data from
the ISOS over the statewide network/modem. The Viisage workstation presents the
demographic data to the workstation operator after the Customer is selected for
processing for verification purposes only. The demographic data provided by the
system is not available for editing by anyone at the imaging workstation.
If the operator discovers the Customer demographic data is in error and needs to
be corrected he or she "Exits" out to the "select Customer screen". The 1505
examining Officer will then correct the demographic data on the 1505 terminal
and send it to the mainframe. The Customer will then be processed again with the
new corrected demographic data.
1.15-B-1.7.k DL/ID Card Manufacture Material and Design
The DL/ID cards are manufactured at the imaging workstation from the 3M D12500
Secure Card materials and dye sublimation ribbons. The DL/ID card is
manufactured in a one step process in the printer and delivered to the operator
ready for issue to the Customer.
The 3M Dl2500 Secure Card is a two part media set comprised of a clear Receptor
Film (to receive a thermal dye diffused transfer image for the front of the
card) and a white Security Substrate. The Receptor Film is imaged per a graphic
card design layout formatted by the user (this serves as the front image of the
card). The back of the white security substrate will be printed using a black
thermal dye transfer (this serves as the back image of the card). The Receptor
Film and Security Substrate are then fused together in a lamination process
creating a one-piece card which cannot be separated.
The DL/ID card information is applied to the Receptor Film (front) and the
Security Substrate (back) during the personalization process using a dye
sublimation printer. The dyes penetrate the surface of the card and cannot be
completely removed without destroying the surface of the card. The dye
sublimation process can incorporate virtually any combination of text and images
in full color anywhere on the front surface of the card. The black panel ribbon
used to print the back surface of the card can likewise print any combination of
text and graphic on the back of the card in black. The Customer data including
demographic data, portrait and signature will be overlaid with state specific
images to create a document layout that is very difficult to forge.
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1.15-B-1.7.1 License Authentication Features
The 3M D12500 Secure Card is a transparent, multilayer material with a
customized security pattern that is visible under both normal and
retroreflective viewing conditions. Under normal ambient lighting conditions,
the customized security pattern or logo will vary in color and intensity
depending on the viewing angle. When viewed head on with a focused light source
such as a hand held verifier, the logo or pattern appears a 5 retroreflective
image.
The 3M D12500 Secure Card has three security features. The security features are
customized for each application and customer. The overt feature (eye visible)
has selective coverage and the covert feature (ultraviolet) repeats across the
entire document.
The first feature is a customized eye visible image (overt feature) that when
viewed in ambient light conditions will exhibit a change in appearance as the
viewing angle is changed. The change in appearance will be a shift in color
intensity or reflectivity.
The second security feature is the eye visible feature which will retroreflect
back to the eye when using a retroviewer. This second security feature becomes
readily observable when examining the document under retroreflective lighting.
The use of a collimated light source (hand held or desk top verifier) is the
recommended method for examining the documents. The overt feature will
retroreflect under these lighting conditions.
The third security feature is an ultraviolet (UV) pattern under the lens layer.
This feature is a repeating pattern of the eye visible feature but will only be
detectable under UV light. The UV feature secures the free Image Receptor Film
prior to lamination and is the third authentication feature for the laminated
Secure Card. The UV fluorescent pattern will be visible under black light
conditions (365 mm wavelength) and repeats across the entire document.
Tampering with the laminated document will result in visual damage and/or
destruction of the card. Duplication of the document using a color copier will
fail to reproduce the change in appearance of the overt feature (color or
reflective shift) that typically occurs as the viewing angle is changed. Also,
in a duplicated document, the overt feature will not retroreflect and the covert
feature will not appear under a UV light source.
Viisage has delivered systems that incorporate ghost images of the Customer,
document headers including specific color schemes and images, state flags,
registrar signatures, organ donor/living will symbols, one and two dimensional
bar codes etc. Any and/or all of these features may be over or underlaid in a
document layout to make the DL/ID card more difficult to forge.
After the dye sublimation printing process is complete, the Receptor Film and
the Security Substrate are fused together to create a single card. The security
features will provide superior protection against counterfeiting and duplication
of the entire document.
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1.15-B-1.7.m Imaging Security Interlocks
The DL/ID card printer requires a specially formatted file defining the
placement, colors, and the information to be placed on the license document.
This file can only be created through the workstation application. Thus when the
imaging workstation becomes inoperative, it becomes impossible to produce
finished DL/ID cards.
1.15-B-1.7.n Raw Materials Accounting
The Viisage imaging workstation provides an on-line accounting system for all
card materials. Each roll of 3M D12500 card material and each roll of printer
ribbon are shipped with a serialized bar code identifying that specific
material.
When a new materials are loaded, this serialized number is read and recorded by
the workstation from one of the application supervisor screens.
For each document manufactured a DL/ID card transaction record is written to the
workstation log that includes: the Customer's unique number, the operator
identifier, and the serialized number of the raw card materials.
This information remains on the system for the life of the contract. The log
file may be audited periodically or randomly to insure that all the materials
shipped can be accounted for.
1.15-B-i .7.o Security Laminate Features
The 3M D12500 Secure Card is a transparent, multilayer material with a
customized security pattern that is visible under both normal and
retroreflective viewing conditions. Under normal ambient lighting conditions,
the customized security pattern or logo will vary in color and intensity
depending on the viewing angle. When viewed head on with a focused light source
such as a hand held verifier, the logo or pattern appears a 5 retroreflective
image.
The 3M D12500 Secure Card has three security features. The security features are
customized for each application and customer. The overt feature (eye visible)
has selective coverage and the covert feature (ultraviolet) repeats across the
entire document.
The first feature is a customized eye visible image (overt feature) that when
viewed in ambient light conditions will exhibit a change in appearance as the
viewing angle is changed. The change in appearance will be a shift in color
intensity or reflectivity.
The second security feature is the eye visible feature which will retroreflect
back to the ) eye when using a retroviewer. This second security feature becomes
readily observable when examining the document under retroreflective lighting.
The use of a collimated
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light source (hand held or desk top verifier) is the recommended method for
examining the documents. The overt feature will retroreflect under these
lighting conditions.
The third security feature is an ultraviolet (UV) pattern under the lens layer.
This feature is a repeating pattern of the eye visible feature but will only be
detectable under UV light. The UV feature secures the free Image Receptor Film
prior to lamination and is the third authentication feature for the laminated
Secure Card. The UV fluorescent pattern will be visible under black light
conditions (365 mm wavelength) and repeats across the entire document.
Tampering with the laminated document will result in visual damage and/or
destruction of the card. Duplication of the document using a color copier will
fail to reproduce the change in appearance of the overt feature (color or
reflective shift) that typically occurs as the viewing angle is changed. Also,
in a duplicated document, the overt feature will not retroreflect and the covert
feature will not appear under a UV light source.
After the dye sublimation printing process is complete, the Receptor Film and
the Security Substrate are fused together to create a single card. The security
features will provide superior protection against counterfeiting and duplication
of. the entire document.
1.15-B-1.8 Central Image System
Viisage Technology's Central Image Server is built on Intel Quad PentiumPro
processors hardware running Windows NT operating system. Viisage has experience
with several relational databases products. Viisage proposes to build the
Illinois system on the Oracle product which has been supplied to other States.
The Intel Quad processor system provides substantial processing power in a
convenient office footprint. Combined with Microsoft world class software
development tools this machine has proven to be a solid performer in our other
State driver licensing applications. Viisage has developed the Central Image
Server software to be completely portable between Windows systems and relational
databases. .Viisage has chosen Oracle for the Illinois application based on our
excellent performance experiences in Massachusetts Department of Transitional
Assistance project. The Intel system interfaces with various mass storage
devices, Magnetic disk, Optical disk, and Magnetic tape through industry
standard SCSI channels. Figure 14 below shows the Image Server layout.
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[GRAPHIC APPEARS HERE]
Figure 14: Image Server Layout
1.15-B-1.8.a Image Storage Solution
Viisage proposes to provide the ISOS with 270 Gigabytes of RAID 7 magnetic disk
storage to store 13,500,000 Customer records. The RAID will have the capability
to be expanded to include storage of additional data once the State decides to
exercise other options.
The RAID storage system will provide for the direct online storage of images as
they are captured from each workstation. The RAID 7 system has a theoretical
mean time between failures rate at 50+ years. Unless there is physical damage
done to the building in which this storage array is housed, or the RAID system
is not properly maintained, this storage array is not expected to be inoperative
during any time over the life of this contract
The RAID system provides excellent performance and combined with the Quad Intel
Pentium Pro processors will comfortably meet the retrieval performance
specifications called out in the RFP (from the time of receipt of retrieval
request at CIS to sending the Customer data).
1.15-B-I .8.b Image Server Application Overview
The Image Server application provides five sets of functions:
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a) Online image storage for field workstations,
b) Image retrieval for field and central retrieval by Customer data
keys,
c) Archiving of images to backup media,
d) Reporting of workstation/image server operational statistics
from the central site.
e) Ability to store card production requests for Central Production.
The field office workstations transfer to the Central Image Server a store image
command along with a composite image file. The composite image file contains the
Customer demographic data (used as image indexes), workstation data (operator
number, agency number, examiner number and date/time stamp when the card was
produced), compressed portrait image, and compressed signature image.
The Image Server splits the index data from the composite image file, adds the
necessary control database record entries and stores the image file accordingly.
The demographic data as well as the operator number, agency number and data/time
stamp is stored into the Image control database for subsequent use in the image
retrieval/management process.
1.15-B-1.8.c Retrieval Commands
The Image Server accepts two types of image retrieval commands. The "Send latest
image" retrieval command requests the latest image, most recent creation date,
based on a particular type of index search. DL/ID number, Social Security
number, Customer Name, or Date of Birth may be used as a image index. This
command always returns a reply to the issuing workstation. If at least one image
that fits the index specification is found, a positive reply and the latest
image found is sent back to the issuing workstation. If no image fitting the
index specified is found a "no image found" negative reply record is sent back
to the issuing workstation.
The second retrieval command requests a "history image" or list of images in
date order fitting the specified index be provided by the image server. For this
command the image server searches the database based on the specified index and
date and assembles a reply file consisting of a list of file names in
chronological creation order fitting the specified index. This "history image"
list can be used to retrieve specific images.
1.15-B-1.8.d Archiving Files.
When images are first stored on the image server a flag is set in the control
database indicating the images have not yet been archived to a second central
media. When a backup is processed, to optical disks, the backup application
searches the control database and builds a list of names for files that have not
yet been archived. After the list has been built the backup application copies
each file to the archive media and marks the file archived in the database.
Once an image is marked as archived it will not be included in subsequent backup
functions.
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1.15-B-1.8.e Purging Files
The backup process also creates a "purge file" for each field workstation. As
part of the after hours processing, each field workstation goes out to the
central image server each night looking for additional purge files for that
particular workstation. When. the workstation finds a purge file it copies the
file from the central image server to the workstation and deletes the purge file
from the central image server. The workstation then reads the purge file and
deletes each image file included in the purge file from the local and mirrored
hard drive on the workstation. In this way each workstation automatically cleans
off old image files from the local workstation disks as soon as the images exist
in two media on the central image server. No manual intervention is required to
initiate the workstation purge function.
1.15-B-1.8.f Reports
The image server by definition can access each and every one of the field
workstations. In addition, by simply manipulating its local image control
database, the image server knows how many images were stored, by what agency and
when. The image server is the natural place to produce whatever central end of
day reporting information the state requires.
Each workstation maintains a complete workstation transaction log. Whenever
required in addition to the normal end of day reporting information, the image
server can upload transaction logs from the various field offices and create
whatever history and/or current data the state requires.
1.1 5-B-1.8.g Image Server Backup
The key to efficiently backing up the image server is from inception to build a
procedure that backs up this system incrementally on a weekly basis. Based on
the inherent reliability of the RAID system, the only use for these backup media
would be during a true disaster where physical damage or deliberate sabotage was
done to the central image server and/or the RAID storage array.
In the event of a disaster, the data will be loaded off site onto virgin
equipment. There will be little advantage to having a slightly condensed set of
backup media to work from. The operational difficulties caused by trying to
regularly backup hundreds of gigabytes of non-compressible (the image data has
already been compressed) data as a full backup will not be offset by the slight
additional convenience of having fewer disks to restore from should a disaster
occur. Viisage will provide an optical disk backup system for the image server.
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1.1 5-B-I .8.h Workstation Software Upgrades
When a new version of DDL Workstation software is released it will be placed on
the Central Image Server. The CIS during the nightly mining process (batch
upload of images) will send a message to the Workstation that a new version of
software is available. The new version will then be automatically downloaded to
the workstation. When the operator logs on' the next day the operator will
receive a message that a new version of software is available. The operator will
then need to shut down the application and reboot the system or some other
simple instruction will follow so that specific files or executables/DLL's can
automatically be changed.
1.15-B-I .9 Central Issuance System
Viisage Technology's solution to Illinois requirements consists of a distributed
system with workstations to capture image data and print cards, a Central Image
Server to store the data and a Central Manufacturing System to print cards
required to be reprinted, re-issued to meet duplicate, renewal and other needs
of ISOS. These cards will be produced in a central site for onward mailing to
Customers. This section of the proposal provides a general overview of the
Central Production System.
The DDL workstations allow the operators to capture images of people and their
signatures and print cards, the data is stored locally for onward dispatch to
the Central Server. The mainframe application will provide data for cards to be
produced by the Central Manufacturing System. This system receives production
requests from the mainframe along with the demographic data, it obtains the
corresponding images from the central image server and creates production
batches to print cards, inspect them and print card carriers and stuff them in
envelops for onward mailing.
Viisage Technology offers a comprehensive, user-friendly solution for its
Digitized IDC Card Production (CPS) System that will allow the State to do the
following:
. card personalization
. production reporting
. quality inspection.
The ID Card Production System (CPS) will seamlessly integrate the high volume
card production requests received from the State system to print and prepare
cards for onward dispatch to the customer. It will comprise an architected
solution that meets the following objectives:
. Use an open systems architecture and standard components where
possible
. Allow the process to be flexible, easy to use, change, and upgrade
meeting the production needs and ramp-up capacity requirements o
. Provide data reliability, minimize single point of failure. Provide
data and access security
. Simplify information management while meeting all needs
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. Distribute system intelligence and load in accordance with the
process
. Reduce the number of variables in the process and eliminate
deadlocks
. Seamlessly integrate with other systems used for card
production and reporting.
The Card Manufacturing System is the main controller that will interface with
State system. It will be the front end processor that will consist of image,
production and reports databases along with the application that access the
databases. It will communicate over the ISOS LAN/WAN to the CME and the Image
Server. The primary purpose of this system is to receive requests to produce ID
cards from CIS system and provide production status and other updates to State.
It is expected that production data from the State will be received on a daily
basis. The system could have a week or more of production data to process.
The architecture will allow redundancy avoiding as many single points of failure
as possible and provide distributed manufacturing that allows growth by adding
more capacity without impacting production. It will allow single and multiple
shift operation depending on card production volumes and schedules. The logical
system architecture and layout is shown below.
[GRAPHIC APPEARS HERE]
Figure 15: Central Production Logical System Layout
The CME will be a Dual PentiumPro 200 MHz system. It will have 64 MB of memory
and 18 GB of mirrored hard disk storage. The CME database that will hold a
minimum one (1) week of card production requests. Each day the CME will check
changes to card production requests for the five day horizon and if cards have
not yet been sent for production then modification to the batch can be made.
Other changes will be treated as new card requests. The application will be
built on Windows NT and Visual C++ platform with SQL Server as the CPS
production database.
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A key differentiating feature in Viisage's Central Manufacturing Executive and
card production equipment is the implementation of an automated quality control
inspection station. A Vision Inspection Station (VIS) will be integrated into
the card production equipment to perform an automated visual inspection of the
personalized card. The patent pending technology used in the visual inspection
station will process the personalized card and verify that the finished document
conforms to the high quality standards set by Viisage. The quality standards
that Viisage incorporates far exceed the acceptable quality allowed by the
mechanical card production equipment It is possible that the card production
equipment may have a minor undetectable malfunction that will distort the
printing on the card. in such a case the visual inspection process provides an
additional level of comfort and assurance that the document is produced
correctly.
VIS does a verification that portraits fingerprint and data are properly
matched. It is impossible to perform this check with a human inspection. The VIS
compares a picture of the printed card to a computer generated graphical
representation of the card. The inspection includes checks for:
. data content
. data placement
. image placement
. printing drop-outs.
The inspection is done on both sides of the identification card to ensure that
the card fully qualifies as a good finished document. It should be noted that
this is all performed without any operator intervention.
The actual personalization of the card will be performed by the card printer
application. The is unique to the industry, providing a one-step approach to the
issuance of high-security ID cards. It is the highest quality and most reliable
card production system that incorporates in-line, single-pass processing of
complete photo identification cards. This process prohibits tampering at the
card production site, as well as eliminating mistakes which commonly occur with
manual card production processes. A set of Atlantek printers will be used to
produce finished ID cards from a data file so that each card produced will
contain the appropriate images and data; there is no possibility of one person's
photo appearing with another's personal information. This provides maximum
security, data integrity of the ID, and productivity. Viisage's design in the
"Print Farm" allows adding printers based on volume requirements to finally meet
the 2,500 cards per day RFP requirements.
Cards are printed in the FIFO order, i.e., oldest requests in the image
server are processed first. The Central Production Facility is composed
of three (3) major components:
1. Plastic Manufacturing
2. Vision Inspection
3. Mailer/Paper Manufacturing.
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1.15-B-1.9.a Manufacturing process
[GRAPHIC APPEARS HERE]
Figure 16: Viisage's Digital Driver License Central Card System with VIS
The proposed card production system simplifies the manufacturing process by both
reducing the amount of manpower required1 as well as minimize any possible human
errors that may occur. The entire manufacturing process can be simplified into
two steps. The first step is to coordinate the production job. This is done via
the Central Manufacturing Executive. The second step is to load the printers
with consumables and begin processing the jobs. Upon completion of the second
step the cards are ready inserted to the Vision inspection by carrying them to
the VIS and then for distribution.
Step I
The Central Manufacturing Executive has an easy to use graphical interface where
the card production jobs are organized and prepared for the Atlantek printer.
The Operator will assign the appropriate jobs to the corresponding printer and
the system will automatically download the pertinent images and data to be
printed.
After logging on to the system via a security password3 the operator will be
able to access a Main Menu which will list several options. The main selections
will allow the operator to process the incoming data, review production figures
and access system utilities such as password maintenance. The normal sequence of
events would require the operator to review the data that is received from the
State's main system for correctness. Upon verifying that the correct data has
been sent for production, the operator will assign the job to run. The operator
will have the flexibility to customize the assignment of the production runs to
ensure that the card personalization equipment is utilized to their maximum
efficiency.
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Step 2
The operator will then proceed to the designated printer and begin the card
personalization process. Blank card stock and ribbons are loaded into the
printer as needed and the card is automatically printed and coated with the
protective and holographic overlays. The cards are printed and then carried 9ver
to the Viisage Vision Inspection6 System to verify that the card has been
created according to preset quality parameters. Upon completion of the
personalization and inspection cards are ready to be packaged for distribution.
The operator will be responsible for initiating the card production cycle via
CME. The additional4 tasks of the operator are to simply ensure that there are
enough consumables in the equipment for production and unload the finished cards
from the output hopper and prepare them for onward processing and finally for
delivery. All of the consumables are monitored electronically and a error
message/light flashes to the operator(s) notifying them that a consumable needs
to be replenished. Upon resupplying the equipment1 production can continue to
run uninterrupted. Listed below are the types of consumables that are required
in each printer3 the frequency of replacement and the method of replacement.
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Consumable Type Replacement Method of Replacement
Frequency
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Card Stock approximately Load Input Hopper with 100 cards.
100/printer The input hopper can be filled, as
required during production run.
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Color Print Ribbon approximately This consumable is on a roll which
500/printer is easily threaded in the machine.
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Holographic Overlay approximately This consumable is on a roll which
500/printer is easily threaded in the machine.
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Cleaning Ribbon approximately This consumable is on a roll which
500/printer is easily threaded in the machine.
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1.15-B-1.9.b Plastic Manufacturing
The plastic manufacturing system consists of specially configured Atlantek
printers which are used to print the card. These printers are the same that are
supplied to the State for over-the-counter instant issue system hence the type
and quality of card will be identical. Each printer is capable of printing forty
(40) cards per hour. Printers can be added as volume increases till the entire
configuration of nine (9) printers to meet the 2,500 cards/day requirement of
the RFP. The Card Printing System acts as the setup, production, and diagnostic
controller for the Manufacturing Executive Controller (CME) which collects,
batches, and schedules the production of the cards.
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1.15-B-1.9.c Vision Inspection
Viisage has developed a Vision Inspection System (VIS) which comprises of a
linear track and one or two vision cameras. Viisage's system takes the card data
and creates a virtual image of the card in the computer memory, then it captures
the physical image of the card in the VIS. It then compares the virtual image of
what the card should look like and the physical image as printed by the printer.
Based upon the acceptance and quality criteria set the card is either accepted
or rejected. If the card is rejected, Viisage's system automatically issues a
reprint request which is scheduled on priority with the next batch. If the card
is accepted it is then passed to the paper manufacturing side of the printer.
1.15-B-1.9.d Paper Manufacturing
The paper manufacturing system functions include receiving cards from the card
printer and placing them onto a laser printer/inserter module which consists of
a paper printer, form bursting, inserting, and folding equipment. Mailing
information is printed on the card and the card is then inserted into a carrier
and transported to the stuffer. The stuffer inserts the card into an envelope,
seals the envelope, and stacks the envelopes for sorting or delivery to the Post
Office. As required by the State, additional mailers can be inserted and mailed
with the cards. The cards produced by the Central Manufacturing system will
generally include:
a) Image in color of a size within: 1.25" by 1.50", located in the upper left
hand side of the document,
b) Signature in black and white,
c) Demographic information,
d) A "ghosted" image in color,
e) Appropriate headers state indicia, and other data.
On the back of the card (printed in pure black) are the Customer's:
a) Classification, restriction and endorsement codes,
b) Encrypted two dimensional bar code containing demographic data.
Detailed specifics of data to be printed on the cards is given in the
response to RFP specifications in the next section.
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1.15-B.1 DIGITAL WORKSTATION
Note: The following section provides a point-by-point discussion of the
requirements outlined in Section 5.00 of the RFP.
1.15-B.1 a General Considerations
Goals in converting to digital imaging DL/ID card production include
ease of use for personnel, expandability, adjustability, portability,
and ergonomic design. Customer service remains paramount Unless
otherwise noted as a requirement, these are considered to be desirable
features throughout the System design.
Viisage Technology meets this requirement. Viisage will meet ISOS goals in
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converting to digital imaging DL/ID card production to include
. ease of use for personnel3
. expandability,
. adjustability,
. portability, and
. ergonomic design.
Viisage understands that Customer service remains a paramount requirement for
ISOS and unless otherwise noted the above goals are considered to be desirable
features for the System design.
1.15-B.1.b Image Workstation Components
Each Image Workstation must include all hardware and software necessary
to produce DL/ID cards for over-the-counter (instant) issuance, store
and forward images to the Central Image System through the Facility
Server for storage and retrieval of picture and signature images at one
hundred thirty eight (138) Facilities. All Image Workstations and their
components must be of new manufacture.
Viisage Technology meets these requirements. Viisage will provide a system such
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that each Image Workstation will include all hardware and software necessary to
produce DL/ID cards for over-the-counter (instant) issuance, store and forward
images to the Central Image System through the Facility Server for storage and
retrieval of picture and signature images at one hundred thirty eight (138)
Facilities. All Image Workstations and their components will be of new
manufacture. Each Image workstation will include:
At a minimum, each Image Workstation will include:
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A 200 Mhz computer with a Pentium processor or equivalent, 16 MB RAM and a
3.5 inch. floppy internal drive;
A 200 Mhz computer with a Pentium processor3 with 32 MB RAM, and a 3.5 inch.
floppy internal drive. The mobile system has the computer integrated in the
Sensor Mast which has 3 ISA slots, 4 SIMM sockets (2 banks), and bays for 4
total, two hard disk drives and 3.5,, floppy drive.
A minimum SVGA, .28 Dot Pitch, 17 inch color Energy Saver Monitor capable
of displaying 1024 X 768 pixels with 256 colors at a minimum 75Hz refresh
rate. For the mobile units, a smaller 14 inch SVGA, .28 dot pitch monitor
is required;
Viisage Technology will provide a SVGA, .28 Dot Pitch, 17 inch color Energy
Saver Monitor capable of displaying 1024 X 768 pixels with 256 colors and a 75Hz
refresh rate. For the mobile units, a smaller 14 inch SVGA, .28 dot pitch
monitors will be provided.
True multi-tasking operating system;
Viisage will provide the system on Windows NT which is a true multi-tasking
operating system.
A camera with an illumination feature;
Viisage's Sensor Mast has the light integrated in its enclosure. The light
automatically turns on when live image capture process is initiated. The
intensity of the light automatically adjusts to ambient conditions to
continuously provide consistent quality images.
A minimum 101 key keyboard;
A 101 key keyboard will be provided.
A Microsoft mouse or equivalent;
A Microsoft mouse or equivalent mouse will be provided.
A Hard disk capable of storing the Image Workstation software and a minimum
of ten days of images and signatures for that facility,
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Viisage will provide two (2) hard disk drives to enable keeping a mirrored copy
of data on the second drive as well as using the second drive to restore data if
the workstation has to be replaced for repair/maintenance. Each hard drive will
be 1.0 GB and will be able to store at a minimum ten (10) days of image data.
The Image Workstation Should have several empty expansion slots, SIMMS, and
drive bays to allow for future expansion of the system for potential future
applications;
Viisage is providing the workstation with 32 MB of RAM instead of 16 MB required
by the State. The Image Workstation will have several empty expansion slots,
SIMMS, and drive bays to allow for future expansion of the system for potential
future applications;
A port for a bar code reader (per RFP addendum);
Viisage will provide the workstation with a port for a bar code reader.
A floppy disk driver lock;
VIsage will provide a floppy disk driver lock on the workstation.
A signature capturing device;
Viisage's Sensor Mast has the signature capture camera integrated in its
enclosure. The signature image capture process begins with the Customer signing
his/her name in a box on a "signature31 card provided by Viisage. The signature
cards are slips of paper intrinsically capable of being used by right or left
handed as well as disabled individuals. After completing the signing process the
Customer hands the signature card to the operator who inserts the card into the
signature capture window located at the back of the Sensor Mast assembly and the
signature image appears on the screen for capture.
A color printer; with a minimum output of 300 dpi capable of printing on
both sides of the card;
Viisage will provide an Atlantek printer which is a color printer that can print
both sides of the card at 300 dpi.
A single colored backdrop, wall-hung or freestanding;
Viisage will provide a medium blue colored wall-hung/free standing backdrop for
permanent sites and a backdrop on a tripod stand for mobile sites.
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Ethernet Network communications card;
Viisage will provide the workstations with a 3Com Ethernet network card. The
mobile systems will be provided with a 33.6 bps modem card.
Uninterruptable power supply (UPS) for each Image Workstation to allow for
a minimum of 4 minutes of up-time;
Viisage will provide un-interruptable power supply with the workstation that
will accommodate voltage fluctuations between 90 and 135 volts 60 cycle AC with
no change in output voltage. This unit provides surge suppression for all
workstation equipment insuring that the workstation will meet or exceed UL
standard 1449. The UPS will provide 4 minutes of operation for dual printer
sites after the AC power shuts down. An audible alarm is provided by the UPS to
indicate when the main power fails. The alarm will continue until it is silenced
by the operator.
The workstation interfaces with the office "wall" power through the
un-interruptable power supply grounded plug. The cameras and other electrical
equipment are all driven from the UPS power and will never see any fluctuations
in input voltage. The workstation fully meets all UL standards.
Cabling for attachment to the Facility Server
Viisage will provide cabling for attachment to the Facility Server. During the
site surveys the cabling requirements will also be ascertained. Viisage will
then develop an Illinois set of cables to meet this requirement.
The Image Workstation must not require duplicate or repetitive key entry
operations by 1505 Examiners.
Viisage's workstation application is designed such that it receives data from
the mainframe and displays it as received (see figure below). No duplicate or
repetitive key entry is required.
[ARTWORK APPEARS HERE]
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The signature capturing device must accommodate right and left-hand
applicants, as well as applicants with disabilities.
Viisage's Sensor Mast has the signature capture camera integrated in its
enclosure. The signature image capture process begins with the Customer signing
his/her name in a box on a "signature" card provided by Viisage. The signature
cards are slips of paper intrinsically capable of being used by right or left
handed as well as disabled individuals. After completing the signing process the
Customer hands the signature card to the operator who inserts the card into the
signature capture window located at the back of the Sensor Mast assembly and the
signature image appears on the screen for capture.
Monitors shall be ergonomically satisfactory for comfort and fatigue-
free viewing and shall include tilt and swivel adjustments,
reflection/glare reduction features, brightness and contrast controls,
and low level radiation protection features. Image Workstation
keyboards shall be detachable, angle adjustable and have a palm/wrist
support. Mouse shall be ergonomically satisfactory for comfort and
fatigue-free use. Printer noise level shall not exceed 75 decibels.
Viisage Technology meets these requirements. Viisage will provide monitors that
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are ergonomically satisfactory for comfort and fatigue-free viewing and include
tilt and swivel adjustments, reflection/glare reduction features, brightness and
contrast controls, and low-level radiation protection features. Image
workstation keyboards will be detachable, angle adjustable and Viisage will
provide a palm/wrist support. The mouse provided will be ergonomically
satisfactory for comfort and fatigue-free use. The Atlantek printer noise level
is 65 decibels.
The Image Workstation must be operable with either the mouse or
keyboard.
Viisage's application incorporates a Graphical User Interface (GUI) which can
be operated by a mouse or keyboard.
The Image Workstation must generate a confirmation that the picture and
signature images have been captured, digitized and stored on the Image
Workstation or a warning that the images have not been properly
captured, digitized and stored.
Viisage's workstation generates a confirmation that the picture and signature
images have been captured, digitized and stored on the Image workstation, if
not, a warning that the images have not been properly captured, digitized and
stored is given. Viisage's application also requires the operator to enter their
password (see below) to authorize card printing and provide an audit trail.
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[GRAPHIC APPEARS HERE]
The Image Workstation shall use a solid state color camera. It shall
require minimal manual adjustment and provide optimal consistency and
quality in images. The depth of field shall be sufficient as to allow a
fixed focus system with a subject to lens focal distance being constant
and thus the only reference necessary to focus. If not equipped with
automatic focus, the lens to subject focal distance shall be fixed and
shall not exceed sixty (60) inches. The camera must be equipped with a
strobe or other lighting device for adequate illumination of the
applicant The strobe or lighting device must compensate for various
Facility ambient light conditions and for applicants of various
complexions.
Viisage Technology meets this requirement. The Sensor Mast has an optical bench
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assembly designed to accomplish the generic image capture functions specifically
required by the Illinois RFP. The optical bench assembly provides a secure
mounting assembly for the 24 bit color CCD camera1 the motor driven camera tilt
assembly, and the signature imaging camera. In addition to providing convenient
mounting, the Sensor Mast provides security in that the expensive interface
pieces are completely enclosed inside the Sensor Mast assembly. Securely
attached to the office work surface with tamper resisting mounting two (2)
hidden 1/4" - 20 bolts, the camera assemblies are not even readily visible to
Customers.
The Sensor Mast assembly includes a motorized camera mount controlled directly
from the keyboard. The operator may adjust for the full range of Customers (40
inches sitting to 90 inches standing) directly from the workstation keyboard.
The portrait camera and lens assembly provided in the Sensor mast is adjusted
for a nominal focal distance of 54 inches. This system provides a depth of field
of plus or minus 13 inches in the 54 inch nominal position. This setup allows
the Sensor Mast assembly to photograph the full range of Customer heights plus a
margin of positioning error with the system.
Viisage's Sensor Mast has the light integrated in its enclosure. The light
automatically turns on when live image capture process is initiated. The
intensity of the light automatically adjusts to ambient conditions to
continuously provide consistent quality images.
The Image Workstation must be capable of being operated by either a
lefthanded or right-handed operator from behind a desk or counter. The
camera
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must be capable of being easily adjusted to capture the picture image
of applicants either standing or seated. The applicant's picture image
must be easily centered in the camera by means of a viewfinder, monitor
display, or other acceptable device. The Image Workstation must allow
the picture to be viewed on the monitor after capture but before saving
the image. If the image is not acceptable, the Operator must be allowed
to easily unfreeze the image and recapture it until an acceptable image
is viewed. Likewise, the signature must be viewed on the monitor for
acceptability, and be capable of being recaptured until an acceptable
image is captured.
Viisage Technology meets this requirement. The Portrait Capture option will
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present the operator with a live 24-bit video color image of the Customer as
seen by the portrait camera (shown below). As indicated on the screen, the
operator may adjust the camera on an internal motorized mount in the Sensor Mast
through the use of the keyboard. The camera may be adjusted to accommodate the
full range of Customers, 40" tall sitting to 90" tall standing, entirely from
the workstation keyboard. Gross adjustment up and down is accomplished by the
page-up and page-down keys. Fine adjustment up, down, left, and right is
accomplished by the arrow keys on the keyboard. When the Customer is centered in
the live video window and the Freeze option is highlighted, the operator will
press the return key to freeze the portrait image (second screen below). Then
the operator may tab to highlight the Exit option and press return to go back to
the main licensing menu.
[GRAPHICS APPEAR HERE]
The frozen portrait image will be displayed for the operator's approval. Fine
centering adjustment may be made with the arrow keys at this time and acceptance
of the displayed portrait image will be indicated by pressing the return key at
the Accept option. Tabbing to the Unfreeze option and pressing the return key
will allow the operator to dispose of an unacceptable portrait image and return
to live video portrait capture.
After the portrait is captured, the system will display the screen below to
capture the signature. The signature image capture process begins with the
Customer signing his/her name in a box on a "signature" card provided by
Viisage. The signature cards are slips of paper intrinsically capable of being
used by right or left handed as well as disabled individuals. After completing
the signing process the Customer hands the
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signature card to the operator who inserts the card into the signature capture
window located at the back of the Sensor Mast assembly.
[GRAPHIC APPEARS HERE]
The signature image is immediately displayed as live video on the workstation
display screen. The signature image display window preserves the four to one
aspect ratio of the signature digitizing area and as displayed is just less than
half the width of the operator monitor. The operator may through the use of the
"Up", "Down', "Left' and "Right' arrows on the keyboard position the signature
optimally in the signature capture window. Once the signature is frozen and
aligned in the center (by the arrow keys)1 the operator may accept or exit the
signature capture process.
The accepted image will be stored on the local hard disk(s), that are mirrored3
and later on the image server database. The signature image is captured as 8-bit
gray scale by a black and white CCD camera located in the Sensor Mast assembly.
Viisage believes signature images captured as live video insure that the
archived and printed images are a smooth reproduction of the Customer's
signature and will not be jagged in appearance.
A one-step printer that prints the card and seals or laminates it
without operator intervention after card production begins, is required
(per addendum).
Viisaqe Technology meets this requirement. Viisage will provide an Atlantek
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printer which is a one-step printer that prints the card and seals or laminates
it without operator intervention after card production begins.
The Image Workstation should be capable of producing the finished DL/ID
card within two minutes from the time the Operator presses the key to
save the picture and signature images. The Contractor's Image
Workstation should be capable of processing the next applicant after
the previous applicant's images have been saved to the Image
Workstation's hard drives and sent to the printer for printing. No
applicant should be made to wait to be processed for more than 20
seconds after the Operator presses the store images/print key(s) for
the previous applicant Each printer should be capable of printing a
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minimum of 40 cards per hour. The print ribbons or cartridges should be
capable of printing 500 cards each.
Viisaqe Technology meets this requirement. After data download, which takes less
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than five (5) seconds, the Atlantek printer prints both sides of the card in
seventy-five (75) seconds. Viisage's Image Workstation starts to process the
next applicant after the previous applicant's images have been saved to the
Image Workstation's hard drives and sent to the printer for printing. No
applicant will be made to wait to be processed for more than 20 seconds after
the Operator presses the store images/print key(s) for the previous applicant.
Each Atlantek printer is capable of printing 40 cards per hour. The print
ribbons or cartridges for this printer can print 500 cards.
The Image Workstation, including all associated electrical equipment,
shall be designed and built in such a manner that a voltage fluctuation
with a low of 90 and a high of 130 volts AC will not affect
performance. All electrical equipment must operate on a regular 110
volts, 60 cycle AC, be equipped with a grounded plug and meet
Underwriter Laboratory Standards. All equipment proposed must be
designed so that voltage fluctuations shall be compensated for by an
automatic voltage control unit provided by the Contractor. Bidders must
discuss the ability of all components to operate normally under room
temperature extremes.
Viisaqe Technology meets this requirement. The Image Workstation, including all
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associated electrical equipment, are designed and built in such a manner that a
voltage fluctuations with a low of 90 and a high of 130 volts AC will not affect
performance. All electrical equipment will operate on a regular 110 volts, 60
cycle AC, will be equipped with a grounded plug and meet Underwriter Laboratory
Standards. Viisage is also providing a UPS with surge protection/automatic
voltage control. All Viisage provide equipment operates optimally under room
normal temperature extremes. Equipment supplied by Viisage will optimally
operate at 75 degrees Fahrenheit within about 10% to 80% humidity range.
The warm-up time from a cold start at the beginning of the day for the
Image Workstation to be ready to completely process a driver license
shall not exceed ten (10) minutes. The time to close down and secure
the Image Workstation at the end of the day shall not exceed ten (10)
minutes. Daylight loading and unloading of the print media, without
damage to the finished product, is required. A sample DL/ID card must
be produced after initial startup to verify that the printer has been
properly set up. It also must be capable of printing a sample DL/ID
card upon request.
Viisage Technology meets this requirement. The warm-up time from a cold start at
the beginning of the day for the Image Workstation to be ready to completely
process a driver license will be five (5) minutes, provided the network is
functional and network log-on can be established successfully. The time to close
down and secure the Image Workstation at the end of the day will be five (5)
minutes. The printer consumables can
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be loaded and unloaded during daylight without damage to the finished product. A
sample DL/ID card will be produced after initial start-up to verify that the
printer has been properly set up. The printer will be able to produce a sample
DL/ID card upon request.
The Bidder must provide an adequate amount of Image Workstations to
meet the peak number of DL/ID cards issued per hour at each Facility,
as described in Attachment A.
Viisage Technology meets this requirement. Viisage will provide the following
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number of Image workstations to meet the volume requirements. Viisage has
estimated these workstations based on a 40 cards/hour per printer production
volume. While analyzing the Illinois office peak rates Viisage found that in
some instances the peak hourly rate is high, yet the peak daily rate is low.
While in other instances the peak daily rate is high and peak hourly rate is
low. Viisage has tried to account for both peak hourly and peak daily rates
while keeping the cost low. Viisage has also assumed a 7 to 8 hour work day.
(Please refer to Sect 1.15-B-I. I for the Facilities/Workstations/Printers
requirements list.)
Per RFP there will six (6) mobile systems provided to serve the sites identified
as (pound) "Mobile" in the table above. This includes one (1) spare mobile
system. Each mobile site has a workstation and one printer. Nine (9) backup
workstations and nineteen (19) backup printers will be provided (two printers
per workstation and one printer for the mobile backup system).
Two special workstations with one printer each will be provided to meet the
requirement for make special cards. One Quality Assurance PC will be provided.
Lastly, two Retrieval Stations (without image capture and card printer) will be
provided. Each retrieval system will have one black and white and one color
printer.
Nine (9) Image Workstation will be used by ISOS as back-up system & The
Back-up Image Workstations will be located at five (5) of ISOS's ten
(10) regional facilities and three (3) of five (5) Metro Zones (see
Attachment A), plus one (1) will be for the Mobile Unit & These Image
Workstations must be functionally identical to the permanently
installed Image Workstations except they must be capable of being
readily transported by ISOS personnel from one facility to another. For
each Image Workstation, there will be two (2) printers except for the
Mobile Unit spare which will have one (1), for a total of 19 back-up
printers. If this is found to be insufficient to keep all of ISOS
facilities fully functional, the Contractor must supply additional
backup units at no additional cost to ISOS. The training sites will use
on~ or more of the backup Image Workstations on an as-needed basis for
training purposes.
Viisage Technology meets this requirement. Viisage will provide nine (9) Image
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Workstation to ISOS for use as back-up systems. Viisage understands that the
Back-up Image Workstations will be located at five (5) of ISOS's ten (10)
regional facilities and
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three (3) of five (5) Metro Zones (see per RFP Attachment A)1 plus one (1)
backup will be for the Mobile Units. The back-up Image Workstations will be
functionally identical to the permanently installed Image Workstations except
they will be capable of being readily transported by ISOS personnel from one
facility to another. For each back-up Image workstation1 there will be two (2)
printers except for the Mobile Unit spare which will have one (1), for a total
of 19 back-up printers. If this is found to be insufficient to keep all of ISOS
facilities fully functional1 Viisage will have at least five (5) additional
backup units at its maintenance provider with no additional cost to ISOS.
Viisage also understands that the training sites will use one or more of the
backup Image workstations to ISOS on an as-needed basis for training purposes.
Two additional Image Workstations will provided for special purpose
functions. The first will be used by at ISOS Administrative Offices to
issue special DL/ID cards, issue No Photo or No Photo and No Signature
DL/ID cards and to issue a DL/ID card using previously stored image & A
laptop PC with a digital camera that can verify image quality at time
of capture and a signature pad must be supplied. The second Image
Workstation will be used by the development staff for the testing of
new DL/ID formats, Facility Server to Image Workstation communications
and any other tests deemed necessary by ISOS. The second Image
Workstation may be provided without a printer and camera unit if
provisions are made to stimulate these functions such as retrieval of
images from disk.
Viisage Technology meets this requirement. Viisage will provide two additional
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Image Workstations will for special purpose functions. Viisage understands that
the first will be used by at ISOS Administrative Offices to issue special DL/ID
cards1 issue No Photo or No Photo and No Signature DL/ID cards and to issue a
DL/ID card using previously stored images. A laptop PC with a digital camera
that can verify image quality at time of capture and a signature pad will be
supplied. This laptop system will have the same image capture application that
is supplied to other image capture workstations. If the State desires Viisage
will quote the Quality Advisor product that can be used to do analysis on the
quality of portrait images captured.
Viisage understands that the second Image workstation will be used by the
development staff for the testing of new DL/ID formats, Facility Server to Image
Workstation communications and any other tests deemed necessary by ISOS. The
second Image Workstation will be provided without a card printer and Sensor
Mast. The above defined functions can be simulated by illustrating the card
layout on the screen or printing it to the laser printer. Image retrieval can be
done from the image server (if system is on the network) or read from a disk.
The images stored on the Image Workstation replaced by the Back-up
Image Workstation must be saved onto the Back-up image Workstation. The
Bidder must explain in their proposal how this will be accomplished.
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Viisage Technology meets this requirement. Viisage will provide each workstation
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with two (2) hard drives which will have mirrored data. Once the need to replace
the Image Workstation arises, the second hard drive from the Workstation will be
removed and inserted in the back-up workstation. Data from the hard drive will
be read which will bring the back-up workstation to operating condition for
issuing cards. The faulty workstation will be sent for repair and when fixed
will become a back-up system.
The Contractor must provide for automatic downloading, if necessary,
the latest version of Image Workstation software to the Image
Workstations from the Facility Server, when they log-on to the Facility
Server. This will allow for fast updates of software fixes and for the
fast update of the DL/ID card formats.
Viisage Technology meets this requirement. When a new version of DDL Workstation
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software is released it will be placed on the Central Image Server. The CIS
during the nightly mining process (batch upload of images) will send a message
to the Workstation that a new version of software is available. The new version
will then be automatically downloaded to the workstation/server. When the
operator logs on the next day the operator will receive a message that a new
version of software is available. The operator will then need to shut down the
application and reboot the system or some other simple instruction will follow
so that specific files or executables/DLL's can automatically be changed.
Cases must be provided for carrying the equipment used for the Mobile
Units and Back-up Workstations. It is desirable that no single case,
with Image Workstation components, weigh more than Seventy-five (75)
pounds. The Bidder must mention in their response the total number of
cases required per Image Workstation and the weight of each case,
including hardware.
Viisaqe Technology meets this requirement. Viisage will provide cases for
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carrying the equipment used for the Mobile Units and Back-up Workstations. The
following table lists the cases provided and their approximate size and weight.
No unit is over 75 pounds.
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35 lbs with equipment
Carrying Case for Sensor 6 lbs without equipment
Mast/Computer 36"h x 9"w x 29"d
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44 lbs with equipment
Carrying Case for Monitor 12 lbs without equipment
21"h x 21"w x 22"d
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Printer:
Carrying Case for each printer 75 lbs with equipment
component 5 lbs without equipment
24"h x 30"w x 15"d
Fabrication Unit:
50 lbs with equipment
5 lbs without equipment
14"h x 18"w x 15"d
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35 lbs with equipment
Carrying Case for UPS, Cables 6 lbs without equipment
Keyboard 12"h x 22"w x 18"d
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A minimum twenty (20) one-dimensional bar code readers and a minimum
twenty (20) two-dimensional bar code readers and applicable software
that must be capable of attaching to an existing ISOS PC using a serial
or parallel port and running MS Windows 3.1 must be provided. The
twenty (20) one-dimensional bar code readers may be deleted if the two-
dimensional bar code readers are capable of reading the one-dimensional
bar codes. These bar code readers will be used by ISOS for quality
assurance and fraud investigations.
Viisage Technology meets this requirement. Viisage will provide twenty (20)
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one-dimensional bar code readers and twenty (20) two-dimensional bar code
readers and applicable software that will be capable of attaching to an existing
ISOS PC using a serial or parallel port and running MS windows 3.1. The software
will read the bar code and display the output on the PC monitor. Viisage has
assumed that ISOS does not require any custom Windows 3.11 software from
Viisage. Viisage understands that these bar code readers will be used by ISOS
for quality assurance and fraud investigations.
1.15-B.1.c Image Workstations For Mobile Sites
The Image Workstations to be used by the Mobile Units shall offer
maximum portability and shall function the same as those used by the
permanent facilities. All connectivity to the Facility Server and other
features described for the permanent sites apply to these mobile units.
The mobile units will be a small facility on wheels. Assembly and
disassembly of the equipment should
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be kept to a minimum to avoid damaging the equipment and cables. The
Contractor will be responsible for replacement cables that are damaged
or worn under normal use, which includes any and all assembly and
disassembly done by the Mobile Unit.
Viisaqe Technology meets this requirement. The image Workstations to be used by
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the Mobile Units offer maximum portability and will function the same as those
used by the permanent facilities. The Mobile System Sensor Mast will have an
integrated PC in it and thus encompasses the Image Capture System in one unit
making it highly desirable for portable operation. Viisage will provide all
connectivity to the Facility Server and other features described for the
permanent sites as they apply to the mobile units. Viisage understands that the
mobile units will be a small facility on wheels. Assembly and disassembly of the
equipment will be kept to a minimum to avoid damaging the equipment and cables.
Viisage will be responsible for replacement cables that are damaged or worn
under normal use, which includes any and all assembly and disassembly done by
the Mobile Unit. Viisage expects that ISOS personnel operating the Mobile units
will due care of the equipment.
1.15-B.1.d Terminal Emulation Mode
Each Image Workstation should be capable of executing a terminal
emulation program of ISOS' choosing. The terminal emulation program
currently in use is called GLINK and is compatible with MS Windows 3.11
and DOS 5.0.
Viisage Technology meets this requirement. Viisage will provide each Image
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Workstation should be capable of executing a terminal emulation program of ISOS'
choosing. Windows NT comes with Telnet capability that can be used for terminal
emulation and Viisage would propose this for ISOS's consideration. Viisage
understands that the terminal emulation program currently in use by ISOS is
called GLINK and is compatible with MS Windows 3.11 and DOS 5.0.
Each Image Workstation must be capable of running telnet, a utility to
the Facility Server, and executing the Facility Server's Application
software. The Image Workstation may be required to be used as both an
applications terminal and an Image Workstation within the smaller
facilities.
Viisage Technology meets this requirement. Each Image Workstation will be
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capable of running telnet1 a utility to the Facility Server, and executing the
Facility Server's Application software. Viisage has assumed that, if required,
the Facility Server application can run under Windows NT. Viisage's Image
Workstation may be used as both an applications terminal using terminal
emulation and an Image Workstation within the smaller facilities.
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The Image Workstation must be programmed so the Operator can hot
key between terminal emulation and the Contractor's DL/ID card
issuance program.
Viisage's The Image Workstation will be programmed so the Operator can
hot key between terminal emulation and the DL/ID card issuance program.
1 .1 5-B.1.e Interaction With Facility Server And 1505 Host Computer
The Image Workstation provided by the Contractor shall be
compatible and interface with the ISOS existing facility computer
and ISOS communication Network system described in Attachment B.
This interface will be through a LAN connection using TCP/IP.
Viisage Technology meets this requirement. The Image Workstation provide by
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Viisage will be compatible and interface with the ISOS existing facility
computer and ISOS communication Network system described in Attachment B of RFP.
Viisage will support this interface through a LAN connection using TCP/IP.
The Bidder will be responsible for all software required to
retrieve the text data from the Facility Server; and posting the
images to the Central Image Server through the Facility Server.
Viisage will be responsible for all software required to retrieve the text data
from the Facility Server, and posting the images to the Central Image Server
through the Facility Server. Viisage has assumed that ISOS will provide the
necessary support and personnel to accomplish this task. As part of the System
Functional Specification the workstation and Facility Server interface will be
defined.
An option exists to mount a portion of the Facility Server's disk
to the Image Workstation to facilitate transferring of images and
text data. This option is used for DOS based, including MS Windows
3.11, applications. It is not known if this option is available
for other operating systems. The bidder; in their proposal, will
describe how this option would function if it is to be used.
Viisage Technology meets this requirement. Viisage understands that an option
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exists to mount a portion of the Facility Server's disk to the Image Workstation
to facilitate transferring of images and text data. This option is used for DOS
based, including MS Windows 3.11, applications. Viisage will work with the State
to see if this will work for the Windows NT system. The Workstation and Facility
Server will have a drive mapped. A directory structure will be defined on the
drive which may include a directory for text data and another for image data.
The Image Workstation application can poll the text data directory to see if
there is any data to be processed. It may read the customer data and list them
in the Select Customer Screen. Conversely, once image data is captured it will
be written to the directory for image data (there may be an inbound and outbound
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directories; the inbound directory for data to be sent to the image server and
the outbound for data received from the image server).
Once the applicant has been approved to have a DL/ID card issued,
the Facility Server will send to the Image Workstation the
applicant's record necessary to produce a DL/ID card. In order to
efficiently operate two or more Image Workstations located at one
facility, the Contractor must provide Facility Server and Image
Workstation software to make sure the queuing for the Facility is
available to both (all) Image Workstations. The Bidder must
explain, in their proposal, their solution to accomplish this
task.
Viisage Technology meets this requirement. Once the applicant has been approved
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to have a DL/ID card issued1 the Facility Server will send to the Image
Workstation the applicant's record necessary to produce a DL/ID card.
In order to efficiently operate two or more Image Workstations located at one
facility3 the Facility Server can send data to the two workstations separately
.or \11isage can setup the Image Workstation software in such a manner that one
is a master and the other is a slave(s). All data is received by the master and
it is then responsible for queuing the data for both (all) Image Workstations.
Each workstation is capable of being configured as a master or slave3 hence if
the master malfunctions then the other (slave) workstation can be configured
easily to become the master.
The Image Workstation, once it has received the DL/ID record, must
place the record in a queue menu so that the first applicant
processed through the ISOS terminal will be the first applicant to
have their DL/ID card produced. If the first person in the queue
is not available for processing, the Operator must have the
ability to choose another person from the queue menu.
Viisage Technology meets this requirement. The Image Workstation, once it has
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received the DL/ID record, will place the record in a queue menu so that the
first applicant processed through the ISOS terminal will be the first applicant
to have their DL/ID card produced. If the first person in the queue is not
available for processing, the Operator has the ability to choose another person
from the queue menu. Please see figure below.
[GRAPHIC APPEARS HERE]
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The applicant's picture image, signature image, DL/ID number;
Social Security number and Examiner and Image Workstation Operator
Ids (collectively called the Image File) is the only information
to be saved to the Central Image System and they must not be
compressed. No DL/ID card, except for a Special ID card, is to be
produced without the Image File being saved onto both the Image
Workstation's hard drive and the Facility Server hard drive. If
one of the hard drives is inoperative, the Image File shall be
saved on the remaining hard drive until such time the failed
hardware is repaired. The Image File will be uploaded to the
Central Image System online/real-time in such a manner as not to
overly burden the overall system. The Image Workstation must be
capable of both batch mode and on-line/real-time uploading.
Viisage Technology meets this requirement. The applicant's picture image,
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signature image, DL/ID number, Social Security number and Examiner and Image
Workstation Operator Ids (collectively called the Image File) will be the only
information to be saved to the Central Image System. The applicants' portrait
and signature image data will be stored as compressed. The DL/ID number and
other search indices defined by ISOS will not be compressed. Compressed data
will follow MMVA guidelines.
No DL/ID card, except for a Special ID card, will be produced without the Image
File being saved onto both the Image Workstation's hard drive and the Facility
Server hard drive. Viisage is providing the Image workstation with two (2)
mirrored hard drives to ensure that if one of the hard drives is inoperative,
the Image File will be saved on the remaining hard drive until such time the
failed hardware is repaired. The Image File will be uploaded to the Central
Image System on-line/real-time in such a manner as not to overly burden the
overall system. The system will be configurable such that batch and real-time
modes can be supported for image uploading. This configuration will be setup
during system installation and can be changes as the office requirements
dictate. Viisage's system will support both on-line/real-time and batch
processing. If the State requires all Image workstations to upload images in
real-time additional Oracle user licenses may be required.
During the end of day shut-down procedure the Image Workstation
must provide an audible and visual indication that images have not
been uploaded to the Facility Server and a warning not to turn off
the Image Workstation. Once the Operator at the facility
acknowledges this indication, the Image Workstation must be
automatically placed in a stand-by mode which will allow the Image
Workstation to transfer images after hour& All Image Workstations
must have the capability of having the Image Files, not already
uploaded to the Central Image System, loaded onto 3 1/2"
diskette(s) and transported to the Central Image System by ISOS
for uploading. This process will be used for unforeseen emergency
situations. The 3-1/2" diskettes for all these procedures will be
provided by ISOS.
Viisage Technology meets this requirement. During the end of day shut-down
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procedure the Image Workstation will provide an audible and visual indication
that
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images have not been uploaded to the Facility Server and a warning not to turn
off the Image Workstation. The workstation PC stays on at all times to ensure
batch processing and file/data maintenance functions that are automatically
initiated by the workstation or upon receipt of messages during off hours.
If the images have not been uploaded and the workstation application has alerted
the operator and the operator at the facility acknowledges this indication, the
Image Workstation is automatically placed in a stand-by mode which allows the
Image Workstation to transfer images after hours. All Image Workstations will
have the capability of having the Image Files, not already uploaded to the
Central Image System, loaded onto 3 112" diskette(s) and transported to the
Central Image System by ISOS for uploading. Visage understands that this process
will be used for unforeseen emergency situations. Per RFP the 3-1/2" diskettes
for all these procedures will be provided by ISOS.
The Image File must be stored on the Image Workstation's hard
drive and the Facility Server, transmitted, and stored on the
Central Image system in compressed format. The DL/ID number and
Social Security number will not be compressed. The Central Image
System must store the digital image documents in JPEG format using
AAMVA Best Practices Imaging Standard For Photographs And
Signatures (see Attachment E). At a minimum the picture image must
be 242 pixels per line by 405 pixels per line. Follow Figure 7 of
the AAMVA standards which defines the recommended practices for
color photos by shading in the options which are recommended best
practices for color photos by shading in the options which are
recommended for DMV licensing applications. Follow Figure 8 of the
AAMVA standards which defines the recommended best practices for
signatures by shading in the options which are recommended for DMV
licensing applications. All Image Files will be the property of
the State and 1505 will be the custodian. The Bidder shall mention
in their technical response3 the maximum number of bytes their
Image File will take on the Central Image System
Viisage Technology meets this requirement. After capturing the image data the
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workstation application software automatically JPEG compresses the image. The
Image data will be stored on the Image Workstation's hard drive and the Facility
Server, transmitted, and stored on the Central Image system in compressed
format. The DL/lD number and Social Security number will not be compressed.
The Central Image System stores the digital image documents in JPEG format using
AAMVA Best Practices Imaging Standard For Photographs And Signatures (per RFP
Attachment E). The number of pixels are:
Specified by ISOS: 242x405 = 98,010
Viisage's system 300 x 375 = 112,500
Hence the Viisage proposed system exceeds the minimum 1505 requirement and also
provides a good aspect ratio.
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Viisage will follow Figure 7 of the AAMVA standards which defines the
recommended practices for color photos by shading in the options which are
recommended best practices for color photos by shading in the options which are
recommended for DMV licensing applications and will follow Figure 8 of the AAMVA
standards which defines the recommended best practices for signatures by shading
in the options which are recommended for DMV licensing applications. Viisage
agrees that all Image Files will be the property of the State and 1505 will be
the custodian.
A 24 bit 300 DPI color portrait image 1.25 inches wide by 1.50 inches tall
compressed at a ratio of 40:1 requires 12,656 bytes of storage. The stored image
will have a pixel composition of 300 pixels wide by 360 long. An 8 bit gray
scale signature image 2.5 inches wide by 0.5 inches tall compressed at a ratio
of 90:1 requires 13250 bytes of storage.
Image file size is:
153000 16,000 bytes maximum image size: 123656 bytes portrait + 13250
bytes signature and 13000+ bytes indexes and overhead.
The Image Workstation shall not print a normal DL/ID card without
the record from the Facility Server.
Viisaqe Technology meets this requirement. The workstation application is
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designed such that data entry cannot be performed. All data to produce DL/ID
cards is received from the mainframe. Hence the Image workstation will not print
a normal DL/ID card without the record from the Facility Server.
The Contractor must provide for the Image Workstation when
logging-on to the Facility Server, to automatically query and
download, if necessary, the latest version of Image Workstation
software. This will allow for fast updates of software fixes and
for the fast update of DL/ID card formats.
Viisaqe Technology meets this requirement. Viisage will provide the Image
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Workstation the ability when logging-on to the Facility Server, to automatically
query and download, if necessary, the latest version of Image Workstation
software. This will allow for fast updates of software fixes and for the fast
update of DL/ID card formats.
When a new version of DDL Workstation software is released it will be placed on
the Central Image Server. The CIS during the nightly mining process (batch
upload of images) will send a message to the Workstation that a new version of
software is available. The new version will then be automatically downloaded to
the workstation. When the operator logs on the next day the operator will
receive a message that a new version of software is available. The operator will
then need to shut down the application and reboot the system or some other
simple instruction will follow so that specific files or executables/DLL's can
automatically be changed.
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The Image Workstation must keep track of all DL/ID cards printed
and issued by each type of DL/ID card. As part of the Image
Workstation's shutdown procedure, this information must be stored
on the Image Workstation and uploaded to the Central Image System
through the Facility Server. The Central Image System software
must allow 1505 to print out, at a retrieval workstation located
at ISOS Administrative Offices, the number of DL/ID cards printed
and issued by type by each Image Workstation, for daily, weekly,
monthly and yearly period. The final form of these reports will be
approved by 1505. The Image Workstation must also print, via one
of the Facility Server's printer or other Contractor provided
printer; the daily record of DL/ID cards printed and issued.
Viisaqe Technology meets this requirement. The Image Workstation will keep track
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of all DL/ID cards printed and issued by each type of DL/ID card. As part of the
Image Workstation's shutdown procedure, this information will be stored on the
Image Workstation and uploaded to the Central Image System through the Facility
Server. The Central Image System software will allow ISOS to print out, at a
retrieval workstation located at ISOS Administrative Offices, the number of
DL/ID cards printed and issued by type by each Image Workstation, for daily,
weekly, monthly and yearly period. Viisage will work with ISOS 50 that the final
form of these reports can be designed and approved by ISOS. The Image
Workstation will also be able to print, via one of the Facility Server's printer
the daily record of DL/ID cards printed and issued.
At the end of the work day, the operator will take the following steps:
1. Select Exit This displays the following message: "Do you wish to
run end-of-day reports?"
2. Select Yes or No. No - logs operator off immediately. Yes - starts
the end of day procedure to:
Generate and store statistical reports for the central server, including number
of images captured, number of temporary cards successfully printed, number of
cards reprinted, number of cards failed, etc. The following figures illustrate
these screens.
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These reports will be used by 1505 for reconciling fees received
versus DL/ID cards produced, and advising the Contractor of the
total number of DL/ID cards issued.
Viisage understands and agrees that these reports will be used by 1505 for
reconciling fees received versus DL/ID cards produced, and advising Viisage of
the total number of DL/ID cards issued.
1.15-B.1.f Special Handling of Duplicate DL/ID Cards
When an applicant requests a duplicate or corrected DL/ID card,
except for the special circumstances listed below, they will not
be allowed to have their picture and signature recaptured. Instead
the Image Workstation must use the picture and signature images
already on file to produce the duplicate or corrected DL/ID card.
The facility Server's Application Software will need to retrieve
The image from the Central Image Server and store the image on the
Facility Server. The image Workstation will need to retrieve the
image from the facility Server to process the applicant.
Viisage Technology meets this requirement. When an applicant requests a
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duplicate or corrected DL/ID card, except for the special circumstances
discussed below, they will not be allowed to have their picture and signature
recaptured. Instead the Image workstation will use the picture and signature
images already on file to produce the duplicate or corrected DL/ID card. The
Application Software will retrieve the image from the Central Image Server and
store the image on the Facility Server. The image workstation will retrieve the
image from the facility Server to process the applicant.
When the Customer's record from the mainframe system indicates that the license
transaction is for a duplicate license, the workstation application will give
the operator the option to Retrieve image data rather than Capture the image
data.
When the operator selects Retrieve or View, the application will move from the
display demographic data screen to a retrieved data screen. Simultaneously the
workstation will send a retrieve latest image command to the image server based
on the DL/ID number associated with the Customer. When the latest image data is
returned to the workstation, it will be displayed just as if the data had been
captured live. The operator will accept the signature image, accept the portrait
image and the Customer license document will be queued to the temporary document
printer as a duplicate document and a production request created for making the
card in the central site.
If the image server returns a "cannot find image" reply, a dialog box will come
up indicating to the workstation operator that there is no image stored on the
image server for the particular DL/ID number entered. At this point the operator
will have the option to clear the dialog box and proceed to capture images for
the Customer as if this was a new license document. After the images are
properly captured and sent to the image server, the duplicate license document
will be printed as a duplicate document even though the image data was freshly
captured.
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For cases where the image data was returned by the image server but
the operator decides that the Customer image data should be recaptured, the
operator indicates recapture is required by selecting Recapture when the
retrieved image data is displayed on the screen. In this situation the
workstation application will bring up an override signature box requiring a
supervisor to enter their operator number and password before the transaction
can continue.
Should the operator decide that a recapture of the images is not really
required1 the recapture transaction can be canceled and the duplicate document
printed with the retrieved images per normal policy.
[GRAPHIC APPEARS HERE]
Both the "Duplicate" and "Image On File" fields of the driver's
record must contain data in order to invoke this case of duplicate
DL/ID card issuance. This will allow applicants who are requesting
a duplicate, but who have never had the picture captured
digitally, to have their picture and signature captured for the
first time.
Viisaqe Technology meets this requirement. Both the "Duplicate" and "Image On
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File" fields of the driver's record will contain data in order to invoke the
case of duplicate DL/ID card issuance. This will allow applicants who are
requesting a duplicate, but who have never had their picture captured digitally,
to have their picture and signature captured for the first time.
The Image Workstation Operator may determine that an applicant
requesting a duplicate or corrected DL/ID, who has previously had
their picture and signature images captured digitally, have their
images recaptured. In order to process this type of duplicate
issuance, the Image Workstation must allow the facility supervisor
to enter his or her ID to override the normal duplicate DL/ID card
procedure.
Viisage Technology meets this requirement. The Image Workstation Operator will
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be able to determine that an applicant requesting a duplicate or corrected
DL/ID, who has previously had their picture and signature images captured
digitally, have their images recaptured. In order to process this type of
duplicate issuance, the Image Workstation
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will require the facility supervisor to enter his or her ID to override the
normal duplicate DL/ID card procedure.
1.15-B.1.g Reprints
Occasionally an applicant's DL/ID card must be reprocessed because
an error was made on the original issuance during the printing
process. When this occurs a reprint is entered into the PC
application screen. The word "reprint" appears on the application
screen. When a reprint is required, the Image Workstation must
process the new DL/ID card using the applicant's picture and
signature images already captured.
Viisage Technology meets this requirement. When an applicant's DL/ID card must
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be reprocessed because an error was made on the original issuance during the
printing process Viisage understands that a reprint is entered into the ISOS PC
application screen and the word "reprint" appears on the application screen.
When a reprint is required, the Image Workstation will process the new DL/ID
card using the applicant's picture and signature images already captured. If the
image data has not yet been purged from the DDL Image Workstation (in cases when
error was discovered in time) the Image Workstation will have a copy of the
image data on its hard drive and will be prompt the Operator if the available
images are to be used. If the image data has been uploaded to the image server
and archived to backup media (which results in a purge message been sent by CIS
to the Image Workstation) the processing will be similar to duplicate card where
the images will be retrieved from the Central Image Server for printing the
card.
Similar to the processing of a duplicate, the Image Workstation
must give the facility supervisor the capability of overriding the
normal reprint process and allow capture of a new picture and
signature image of the applicant The Contractor will be paid the
per DL/ID card issued price for reprints.
Viisage Technology meets this requirement. Similar to the processing of a
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duplicate, the Image Workstation will give the facility supervisor the
capability of overriding the normal reprint process and allow capture of a new
picture and signature image of the applicant. Viisage will be paid the per DL/ID
card issued price for reprints.
1.15-B.1.h Image Workstation Security
The Image Workstation will be connected to the Facility Server,
which will require that the Image Workstation's software have a
Facility Server log-on procedure. The Image Workstation must also
have its own log-on procedure, using a pre-assigned Operator
access code and password, to allow production of DL/ID cards. A
menu for the Office supervisor to add, change, or delete Operator
access codes or Ids must be provided by the Contractor In
addition, the Image Workstation shall not be operable without the
use of
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pre-assigned access codes and Operator Ids, which must be entered
by the Image Workstation Operator for each transaction.
Viisage Technology meets this requirement. The Image Workstation must be
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connected to the Facility Server before processing any DL/ID cards. Therefore,
the Image Workstation's software will have a Facility Server log-on procedure.
The Image Workstation will also have its own log-on procedure, using a
pre-assigned Operator access code and password, to allow production of DL/ID
cards. A menu for the Office supervisor to add, change, or delete Operator
access codes or Ids is provided in the Viisage Application as shown on the
following screens.
[GRAPHIC APPEARS HERE]
The Image Workstation will not be operable without the use of pre-assigned
access codes and Operator Ids, which must be entered by the Image Workstation
Operator for each transaction (print card, as shown below. This data is kept for
audit/tracking purposes). After writing the captured image to the local hard
drive, the licensing application will format the demographic and image data for
printing on the appropriate card printer configured in the System Function
application. Before sending the data to the printer the operator will be asked
to enter his/her ID and password. This ID along with the examiner information
will be associated with the card produced and reported in the end of day report
issued from the central image server.
[GRAPHIC APPEARS HERE]
The Image Workstation must be connected to and communicating with
the Facility Server before processing any DL/ID card.
Viisaqe Technology meets this requirement. The Image Workstation must be
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connected to and communicating with the Facility Server before processing any
DL/lD card. No DL/ID cards are issued without having received the data from the
Facility Server. If the State requires it Viisage can setup the application to
continue to capture the image data if the network connection to Facility is not
functional Once the network is operational
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and the customer demographic data is received from the Facility Server, the
image data captured earlier (before the network/Facility Server went down) can
be used to issue cards.
The Image Workstation must not allow the Operator access to the
operating system, utility software or any other software that
might allow the Image Workstation to be used for purposes other
than outlined here. The program shell should allow access to the
Image Workstation software, the Facility Application software,
Cliq, and a terminal emulator. Any attempt to leave the approved
software to access unauthorized system software should be
prohibited. 1505 is willing to have its custom program shell
modified to include the necessary vendor software upon request.
Viisaqe Technology meets this requirement. The Image workstation will not allow
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the Operator access to the operating system, utility software or any other
software that might allow the Image Workstation to be used for purposes other
than outlined here. The program shell will only allow access to the Image
workstation software, the Facility Application software, Cliq, and a terminal
emulator. Any attempt to leave the approved software to access unauthorized
system software will be prohibited. Viisage understands that ISOS is willing to
have its custom program shell modified to include the necessary Viisage software
upon request. Viisage's application is displayed on the entire screen and the
system can be setup to allow access to user defined functions only.
Viisage will work with ISOS personnel to define these details in the system
functional specifications.
The Facility Server may also be used to download all or part of
the Image Workstation software as a added security measure.
Viisaqe Technology meets this requirement. The Facility Server may also be used
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to download all or part of the Image workstation software as a added security
measure. However, Viisage has developed and delivered Digitized Driver's License
applications to other States and is confident that with the security measures
provided by the application along with the Windows NT operating system, it will
be best to run the application from the Image Workstation.
To minimize clutter prevent damage and prevent easy removal, only
the Image Workstation components necessary for capturing the
applicant's signature and picture images will be located on the
counter or desk.
Viisage Technology meets this requirement. To minimize clutter, prevent damage
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and prevent easy removal, only the Image Workstation components necessary for
capturing the applicant's signature and picture images are located on the
counter or desk top. Viisage's patent pending Sensor Mast houses the PC, the
portrait and signature image capture cameras and the light. All cabling is
enclosed through the Sensor Mast and through the mounting surface thus besides
the keyboard, mouse and monitor cables
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there are no cables to be seen on the desk top.
The camera must be mounted in such a manner as to prevent someone
from easily removing it from its mounting. The camera mounting
must be attached to the counter or desk, or configured in such a
way as to prevent its easy removal. However, the camera, or an
essential component of it that is required for it to operate, must
be able to be detached to be stored in a secure location.
Viisaqe Technology meets this requirement. The Sensor Mast assembly contains the
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an optical bench assembly designed to accomplish the generic image capture
functions specifically required by the Illinois RFP. The optical bench assembly
provides a secure mounting assembly for the 24 bit color CCD camera, the motor
driven camera tilt assembly, and the signature imaging camera. In addition to
providing convenient mounting, the sensor mast provides security in that the
expensive interface pieces are completely enclosed inside the Sensor Mast
assembly. Securely attached to the office work surface with tamper resisting
mounting two (2) hidden 1/4" 20 bolts, the camera assemblies are not even
readily visible to Customers. Consequently, it is not necessary to remove/unbolt
the camera out of the secure housing and store it. This security feature is
inherent to Viisage's Sensor Mast design.
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1.15-B.2 CENTRAL IMAGE SYSTEM
Note: The following section provides a point-by-point discussion of the
requirements outlined in Section 7.00 of the RFP.
1.15-B.2.a General Considerations
The Contractor shall provide a general description, its purpose
and location for each software component in the proposed system.
This includes, but shall not be limited to, the operating system,
all application software, custom written software, interface
software, Graphical User Interface and off-the-shelf software as
appropriate. This section shall also list the programming
language in which each software component is written and a
description of the level of experience necessary to support,
maintain, update, and modify the software.
Viisage Technology meets this requirement. Viisage has provided general
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description of the Central Image System in section B. 1.5 of this proposal. The
system will be built on an Intel Quad Processor operating under Windows NT
operating system. The database management system proposed by Viisage is Oracle
which is a leading industry database system. Viisage will use industry standard
SQL and MS Visual C++ to program the database, user interface, etc. Viisage
plans to use sockets messaging for communicating with the workstation and
industry standard ODBC for reading and writing data. Viisage development
strategy is to use object oriented programming with as much off-the-shelf
content as possible to provide a well tested low risk solution that can be
supported over the life of the contract. Viisage also develops extensive
documentation for the system using state-of-art tools.
As stated above the system is built using industry standard products, tools and
methods consequently the staff required to support and maintain the system need
to be knowledgeable and experienced in Microsoft Foundation Classes (MFC),
Visual C++, SQL, Oracle and Windows NT. Viisage's developers have a minimum of 3
to 5 years experience in most of the products used and expects the same level of
people required to modify the system. A database administrator with 6 - 10 years
experience in relational database management system will easily pick up the
system management. Viisage will provide training, per FRP requirement, for the
central image system.
The Host Computer is an IBM 9672-R42 running MVS version 5, DB2
version 4, and CICS version 5 using 3745 Front end Processors.
Viisage Technology understands that the Host Computer is an IBM 9672-R42 running
MVS version 5, DB2 version 4, and CICS version 5 using 3745 Front end
Processors.
ISOS may choose to independently acquire the Host DA SD, Tape
Units, Processor and Memory capacity necessary to use the IBM Host
system as the Central Image System. If this route is chosen, ISOS
may employ IBM's
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ImagePlus software or similar software to facilitate the use of
the Host for this application.
Viisage understands that ISOS may choose to independently acquire the Host DASD,
Tape Units1 Processor and Memory capacity necessary to use the IBM Host system
as the Central Image System. If this route is chosen, ISOS may employ IBM's
ImagePlus software or similar software to facilitate the use of the Host for
this application. However, Viisage is proposing an image server solution based
upon its extensive experience in providing these systems to the States of
Arizona, Ohio, Massachusetts, New Mexico, New York, North Carolina and other
projects completed successfully.
The following requirements apply to either an expansion of the
existing ISOS Host Computer with the addition of DASD, Tape Units,
Processing and Memory capacity and appropriate software, or to an
independent platform fully connected to the mainframe. The ISOS
prefers the data be stored on DASD on the mainframe system using
DB2 as this provides known connectivity to all existing users of
ISOS data. Any optional support software must be proposed and
specified. Access to the images must be by a remote PC using a
version of Microsoft's Windows, host (IBM) application programs
written in COBOL, and the facility application system as well as
the Image Workstation.
Viisage understands that the some of the RFP requirements apply to either an
expansion of the existing ISOS Host Computer with the addition of DASD, Tape
Units, Processing and Memory capacity and appropriate software, or to an
independent platform fully connected to the mainframe. VIsage is proposing an
independent platform, as it has successfully implemented in other States, that
integrates and seamlessly operates in the State network and environment
providing connectivity to users. Viisage is also proposing a RAID 7 system which
has over 50+ years meantime between failure. Development and support software is
specified above. Viisage will work with the ISOS to enable access to the images
by a remote PC using a version of Microsoft's Windows, host (IBM) application
programs written in COBOL, and the facility application system as well as the
Image workstation. Viisage does not have Illinois specific mainframe experience
and has assumed that ISOS/State will provide the necessary resources,
programmers, code to help Viisage develop an image retrieval system which can
work with the mainframe environment.
Current projections are that there is a need to store 4 million
images the first year, and an additional 3 million images in each
of the next three years. The necessary hardware for the Central
Image System may be implemented in a staggered plan to level the
cost over several fiscal years.
Viisage Technology meets this requirement. Viisage proposes to provide the ISOS
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with 270 Gigabytes of RAID 7 magnetic disk storage to store 13,500,000 Customer
records. The RAID will have the capability to be expanded to include storage of
additional data once the State decides to exercise other options. Viisage
understands that the current
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projections are that there is a need to store 4 million images the first year,
and an additional 3 million images in each of the next three years. Viisage will
provide the necessary hardware for the Central Image System so that it may be
implemented in a staggered plan to level the cost over several fiscal years.
The RAID storage system will provide for the direct online storage of images as
they are captured from each workstation. The RAID 7 system has a theoretical
mean time between failures rate at 50+ years. Unless there is physical damage
done to the building in which this storage array is housed, or the RAID system
is not properly maintained, this storage array is not expected to be inoperative
during any time over the life of this contract.
If a separate Server Platform is preferred by the Bidder, and
explanation and justification for this choice must be submitted
with the proposal
Viisage is proposing an industry standard solution which provides an open
architecture that the State can support and maintain with or without Viisage.
This. architecture is based on an Intel Quad Processor operating under Windows
NT operating system. The database management system proposed by Viisage is
Oracle which is a leading industry database system. Viisage will use industry
standard SQL and MS Visual C++ to program the database, user interface, etc.
Viisage plans to use sockets messaging for communicating with the workstation
and industry standard ODBC for reading and writing data. Viisage development
strategy is to use object oriented programming with as much of-the-shelf content
as possible to provide a well tested low risk solution that can be supported
over the life of the contract. Viisage also develops extensive documentation for
the system using state-of-art tools. The system being built uses industry
standard products, tools and methods consequently the staff required to support
and maintain the system need to be knowledgeable and experienced in Microsoft
Foundation Classes (MFC), Visual C++, SQL, Oracle and Windows NT. These
resources can be found in abundance and pose the least risk to ISOS.
Additionally, the image server solution is based upon Viisage's solid and
extensive experience in providing these systems to the States of Arizona, Ohio,
Massachusetts, New Mexico, New York, North Carolina and other projects completed
successfully. It utilizes object oriented technology that Viisage can migrate
from one customer to another thereby providing a well tested and cost effective
solution to the State. The knowledge and experience that Viisage acquires from
developing and delivering similar systems to customers is transferred to new
customer giving them the technical and financial benefits. Viisage believes that
this methodology provides a win-win strategy for Viisage and its customers.
During early implementation phases, expect the Facility Server to
retrieve and update text data from a BULL DPS9O/94. The Image
database will reside on the IBM platform using a R516000 or
similar platform to direct communications to the appropriate
platform.
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Viisage understands that during early implementation phases the Facility Server
will retrieve and update text data from a BULL DP590194 and that the Image
database will reside on the IBM platform using a R516000 or similar platform to
direct communications to the appropriate platform. Per RFP addendum 1
clarification provided to Viisage's question Viisage understands that the
R516000 is to function as a communication switch and is to be used to direct
communication to the Viisage supplied central image system.
All Image Files shall be the sole property of ISOS as the
custodian. The Contractor will provide at the end of the con
tract, or sooner if the contract is terminated, the transfer of
all image Files to an image database of 1505 choosing. Contractor
must specify the specific and complete record format of the image
database for use by ISOS for any purpose ISOS deems necessary.
Viisage Technology meets this requirement. All Image Files will be the sole
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property of ISOS as the custodian. Viisage will provide at the end of the
contract, or sooner if the contract is terminated, the transfer of all image
Files to an image database of ISOS choosing. Viisage will specify the specific
and complete record format of the image database for use by ISOS for any purpose
ISOS deems necessary. This information will be given in the Central Image Server
Functional Design document that will be prepared and presented to ISOS as one of
the earlier tasks after contract award.
1.1 5-B.2.b Specifications For The Central Image System
The Contractor shall be responsible for all Contractor-supplied
hardware and software used in the implementation of the Digital
Driver License System. This includes the Central Image System,
Central Issuance System, the Image Workstation, communication
between the Image Workstation and the Central Image System
(software only), storage and retrieval of the image files stored
in the Central Image System, and interface between 1505 Host
computer and the Contractor's Image Workstations (software only).
Viisage Technology meets this requirement. Viisage will be responsible for all
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Viisage supplied hardware and software used in the implementation of the Digital
Driver license System. This includes the Central Image System, Central Issuance
System, the Image Workstation, communication between the Image workstation and
the Central Image System (software only), storage and retrieval of the image
files stored in the Central Image System, and interface between ISOS Host
computer and Viisage's Image Workstations (software only).
At a minimum, the Central Image System will include;
. A central computer capable of supporting open computing
architecture;
. Enough DA SD, employing RAID level 1, 3, 5, 6 or
equivalent technology,
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to protect against hard disk failure, for primary storage
of 13,000,000 Image Files, associated indexes, operating
system, and programs;
. Tape backup and tape media for off-site storage of
15,000,000 Image Files.
. An Optical disk jukebox and disks as backup or secondary
storage for these images may be proposed;
. All cabling and hardware necessary to connect the Central
Image System to the ISOS Host Computer;
. Sufficient security protection to prevent unauthorized
access;
. The Contractor shall supply an industry standard API
(Application Program Interface) which is in widespread
commercial use for query and retrieval to and from the
Central Image System;
. Operating system must be an accepted industry standard;
. Bidder must provide all specifications for electrical4
heat, and air conditioning requirements for connection to
ISOS mainframe. Contractor will be responsible for all cost
to provide connectivity to host computer;
. If the Central Image System requires a monitor(s), it must
be located a maximum of 200 feet from the rest of the
Central Image System;
. Central Image System shall perform automated backup and day
to day operation without Operator intervention;
. Central Image System shall notify operations personnel
visually and audibly of any failure of equipment or
required mounts of optical media;
. Central Image System should utilize existing ISOS tape
technology to perform backups and restoration of data;
. The Central Image System shall be capable of being
significantly expanded to accommodate document imaging,
storage and transmission of fingerprints, or other possible
future initiatives noted in this RFP. The volume of
documents to be captured electronically has not been fully
established but could be estimated as three times the
volume of picture and signature images;
. The Contractor must provide DASD and optical disk capacity
and use reporting. The Bidder must state in their proposal
how their reporting system will work;
. The Central Image System software and hardware must be
installed and operational in time for testing, at least 4
months prior to the first pilot site installation.
Viisage Technology meets these requirements. Viisage will supply an image server
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solution that will include:
. A central computer capable of supporting open computing
architecture. Viisage is proposing an image server hardware
platform to be Intel and the operating system to be Windows
NT. The database proposed is Oracle. The image server
solution will be built using MFC, MS Visual C++ and SQL.
Viisage will use state-of-the-art client/server object
oriented architecture all of which supports the open
computing solutions.
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. Viisage is proposing a 270 GB RAID Level 7 storage for
primary storage of 13,000,000 Image Files3 associated
indexes, operating system1 and programs. This level of RAID
has a mean time between failure of over 50+ years and
protects against hard disk failure.
. Viisage is proposing an off-site storage of 15,000,000
Image Files on an Optical disk jukebox and disks as backup
or secondary storage for these images. Viisage has
developed and delivered a similar storage system for the
State of North Carolina3 Department of Motor Vehicles DL/ID
card system. This system is functional and can be inspected
by ISOS, if desired.
. Viisage will provide all cabling and hardware necessary to
connect the Central Image System to the ISOS Host Computer.
. Viisage's has assumed that image server system will be
located in the ISOS computer room which has access control.
In addition to that, the image server is setup with Windows
NT log-in security and Oracle is setup with different
security access group levels depending on the user (e.g.,
database administrator, developer, etc.). This provides
sufficient security protection to prevent unauthorized
access while providing access to legitimate users.
Additionally, a log of users is also kept for
audit/tracking purposes.
. Viisage will supply a SQL based system. SQL is an industry
standard interface which is in widespread commercial use
for query and retrieval to and from the Central Image
System.
. Viisage is proposing the image server to be built on
Windows NT operating system which is an accepted industry
standard. Viisage has provided Windows NT based image
servers to Ohio (Corrections), New Mexico and North
Carolina (DMV).
. Equipment supplied by Viisage will optimally operate at 75
degrees Fahrenheit within about 10% to 80% humidity range.
The CIS requirements are given below:
Temperature Humidity Power BTUs/hour
Pentium 10-40o C 20-80% 900 W 3000
RAID 10-380C 8-80% 240 W 8000
Viisage will be responsible for all cost to provide
connectivity to host computer. Viisage has assumed that
ISOS will provide documentation and other support to assist
Viisage in accomplishing this task.
. Viisage agrees that the RAID and Image Server monitors will
be located near the image server without exceeding a
maximum of 200 feet from the rest of the Central Image
System.
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State of Illinois Digital Driver Licensing System 84
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. Viisage is proposing an automated backup system which will
enable automated backup and day to day operation without
Operator intervention. The system will start the backup
process3 at maximum inserting and removing media may be
required.
. Central Image System will notify operations personnel
visually and audibly of any failure of equipment or
required mounts of optical media.
. Central Image System will be provided with an automated
backup system. Per RFP addendum I the State had clarified
that utilizing the existing ISOS tape technology to perform
backups and restoration of data was required only if the
bidder proposed use of IBM host computer. Since Viisage is
providing a separate image server platform, Viisage is also
providing a backup system.
. The RAID 7 system that Viisage is proposing can be expanded
to include over three (3) times the volume of images being
captured. The RAID contains a rack mounted system that
allows addition of more disk drives as well as adding more
racks. Viisage is confident that the future expansion
requirements to accommodate document imaging, storage and
transmission of fingerprints, or other possible future
initiatives noted in the RFP will be met.
As stated above Viisage will provide a 270 GB RAID and an
Optical Juke Box to meet the storage requirements. Viisage
has developed with the image server application the
reporting mechanisms to provide the State with required
data. The image server by definition can access each and
every one of the field workstations. In addition, by simply
manipulating its local image control database, the image
server knows how many images were stored, by what agency
and when. The image server is the natural place to produce
whatever central end of day reporting information the state
requires.
The Central Image System software will allow ISOS to print
out, at any of the retrieval workstations located at ISOS
administrative Offices, the number of DL/ID cards printed
and issued by type by each Image workstation, for a daily,
weekly, monthly and yearly period. VIsage will work with
ISOS to define these reports and the final form of these
reports will be approved by ISOS.
. Viisage will have the Central Image System software and
hardware installed and operational in time for testing, at
least 4 months prior to the first pilot site installation.
1.15-B.2.c Additional System Requirements
The Contractor must pay for any hardware and/or software that must
be installed at ISOS to make the Central Image System function
properly. Any hardware and/or software already installed at ISOS
may be used in the Bidder's Central Image System solution, but any
additional cost associated
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State of Illinois Digital Driver Licensing System 85
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with this use should be included in the Bidder's price.
Viisage Technology meets this requirement. Viisage will pay for any hardware
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and/or software that must be installed at ISOS to make the Central Image System
function properly. Except for the communication equipment/network, power supply
and space Viisage does not require any hardware and/or software already
installed at 1505 and does not anticipate any additional cost associated with
the use of the mentioned items.
The Contractor's system shall capture, digitize, compress and
store the applicant's picture image in color, the applicant's
signature in black & white, and Examiner and image Workstation
Operator ID number. Each Image File shall be indexed with the 12
digit DUID number or Social Security number in order to retrieve
the Image File. The file index, for the Image File, shall not be
compressed. The Central Image System must store the digital image
documents, which includes The picture image and signature, in JPEG
format using AAMVA Best Practices Imaging Standard For Photographs
and Signatures. See Attachment E. The Bidder shall mention in
their technical response, the maximum number of bytes their Image
File will take on the Central Image System and the compression
ratio used.
Viisage Technology meets this requirement. The Viisage supplied digital drivers
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licensing system will capture, digitize, compress and store the applicant's
picture image in color, the applicant's signature in black & white, and Examiner
and Image Workstation Operator ID number.
Each Image File will be indexed with the 12 digit DUID number or Social Security
number in order to retrieve the Image File. The file index, for the Image File,
will not be compressed.
The Central Image System will store the digital image documents, which includes
the picture image and signature, in JPEG format using MMVA Best Practices
Imaging Standard For Photographs and Signatures per RFP Attachment E. Viisage
has supplied DLIID system to several States and these systems meet the MMVA
specified standards.
A 24 bit 300 DPI color portrait image 1.25 inches wide by 1.50 inches tall
compressed at a ratio of 40:1 requires 12,656 bytes of storage. The stored image
will have a pixel composition of 300 pixels wide by 360 long.
An 8 bit gray scale signature image 2.5 inches wide by 0.5 inches tall
compressed at a ratio of 90:1 requires 1,250 bytes of storage. The RFP also
requires that each workstation be capable of storing 10 days worth of images
locally.
Each image file will be:
15,000 bytes consisting of: 12,656 bytes portrait + 1,250 bytes
signature and 1,000+ bytes indexes and overhead.
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State of Illinois Digital Driver Licensing System 86
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The Image Files will be transmitted over ISOS furnished
communication lines. The Image Workstation must be able to upload
the images on4ine/real-time and in a batch mode through the
Facility Server Storage of the Image Files for the Central Image
System will be operated by ISOS personnel
Viisage Technology meets this requirement. The Image Files will be transmitted
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over ISOS furnished communication lines. The Image Workstation will be
configured such that it will be able to upload the images on-line/real-time and
in a batch mode through the Facility Server. The image files are automatically
stored in the image server. The only assistance, if required, by ISOS personnel
is to insert and remove backup media during system backup.
The bidder must specify how the images could be transmitted to the
Central Image System in a batch mode after hours. This schedule
should be such that no one part of the ISOS communications network
is overtaxed by the transmission of images including the local
fines, the Host computer, and the Central Image System. Current
times for after-hour transmissions would start at 10 p.m. and end
at 6 a.m. each day. From 12:01 am to 3 a.m. each business day,
statistical files are being transmitted from each facility on a
staggered schedule.
Viisage Technology meets this requirement. Viisage has delivered systems that
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are configured to meet the State's requirements. Generally, the image server, at
predefined time starts what is called the "mining" process. If the system uses
composite files then in this case the image server will look up the workstation
definition table (where all the workstations and their IP addresses are
maintained) and start making the connection to the workstation. Once connection
is established the files are FTPed to the image server, as each file is FTPed it
is moved from the inbound directory of the workstation to the archive directory
on the workstation (hence a copy stays on the workstation till it is backed up
on the image server). File maintenance also occurs at that time where files that
have been backed up on the image server are purged from the archive directory.
Additionally, if a new version of software is to be downloaded it is also placed
on the workstation. Once completed, the FTP connection is closed and the image
server goes on to the next site till all sites are mined. It may be noted that
more than one mining session can be started to meet the time requirements and
number of workstation that are to be mined.
In case where a messaging and client/server solution is implemented, there is a
socket connection established with the workstation and then data that is stored
in a database in the workstation is inserted to the image server using ODBC.
Once all data is written, as above other maintenance and software upgrade
functions are performed and mining completed.
The mining schedule is user configurable and can be setup such that no one part
of the ISOS communications network will be overtaxed by the transmission of
images including the local lines, the Host computer, and the Central Image
System. Viisage understands that the current times for after-hour transmissions
would start at 10 p.m. and end at 6 a.m. each day and that from 12:01 am to 3
a.m. each business day,
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State of Illinois Digital Driver Licensing System 87
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statistical files are being transmitted from each facility on a staggered sc
edule. Viisage will work with ISOS to develop a plan that does not adversely
impact current 1505 schedule.
The Contractor must coordinate with ISOS to make disaster recovery
part of the Central Image System operation. The Contractor must
interface with ISOS "hot site" site" to provide this disaster
recovery. Currently the "hot site" is located at an IBM Business
Recovery Services center, the site may change during the life of
this contract and the Contractor must relocate to each new site.
Each Bidder must provide, as part of their RFP response, a
detailed disaster recovery plan for the Central Image System. The
Bidder's plan must ensure the continuity of business, in the event
of a disaster, and provide for no more than a seventy-two (72)
hour suspension in services to ISOS. This plan shall include
evidence that it has been tested and shall include a regular test
plan that will be implemented a maximum of twice per year and be
coordinated with ISOS. The plan must address all aspects of the
Central Image System. The plan should include but not be limited
to off-site storage of all software necessary to operate all
aspects of the system and the approximate time it would take to
obtain equipment, software, materials, etc. to resume Central
Image System operations and for complete recreation of the Central
Image System facility in the event the facility were damaged or
destroyed. ISOS current disaster recovery plan is available for
inspection at lSO&
Viisage Technology meets this requirement. Viisage will coordinate with ISOS to
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make disaster recovery part of the Central Image System operation. Viisage will
interface with ISOS "hot site11 to provide this disaster recovery. Viisage
understands that currently the "hot site" is located at an IBM Business Recovery
Services center, the site may change during the life of this contract and that
Viisage must relocate to each new site.
Viisage's approach to the disaster recovery process is to provide a solution
that gets the state up and running with full functionality with limited
performance in the shortest time possible. Once the system functionality has
been restored, the performance compromises can be addressed and the system
restored to its full operating capacity. Viisage believes that this approach is
the most rational way to address a disaster, as well as being highly cost
effective.
Before reviewing Viisage's approach to the problem a number of assumptions need
to be made about the conditions when the state is going to declare the situation
a disaster:
1) The State's computer facility housing the Central Image Server is
completely destroyed.
2) The Central Image Server is completely destroyed. 3) The State's
communication equipment in the computer facility becomes
unavailable.
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State of Illinois Digital Driver Licensing System 88
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Likewise once a disaster is declared, Viisage assumes the following conditions
will be available at the State's disaster recovery vendor:
1) Fifty square feet of floor space for Viisage's disaster recovery
equipment.
2) The network with connection to ISOS computer room and interface
With Viisage's image server equipment.
Once a disaster is declared by the State Viisage has the obligation to provide a
full image server including disk and optical storage in no more than 72 hours.
To meet this commitment, Viisage plans to have a Illinois image server with 18
Gigabytes of hard disk and an optical juke box at Viisage as a hot spare should
a disaster occur in Illinois. This hot spare image server will normally be used
for Illinois development at . However, in the event of a disaster, this system
will be made available for shipment to the current State's Disaster Recovery
area within 4 hours after a disaster situation has been declared.
Two copies of the incremental backup of the image server on optical disk will be
cut each week as the normal image server backup process. One copy of these
optical disks will be mailed each week to the facility. Each week the optical
disk sent from the field will be stored in the juke box at Viisage and read into
a "backup" copy of the image server database. Viisage will maintain a full copy
of the Central Image Server software including: a) operating system, b)
application software, c) database software, d) database catalogue, and e)
retrieval/FAX application.
When a disaster has been declared by the State, the backup image server computer
along with the optical juke box will be shipped with a Viisage technician to the
disaster recovery site. Once on site the technician will connect the image
server to the local network port, configure the IP addresses on the backup image
server to mimic the original image server, and start up the image server.
Once the image server is installed and restarted the full functionality of the
image server will be available to the field offices in the state of Illinois.
Field offices will store collected images to the 9 gigabytes of mirrored hard
drive available on the backup unit (18 gigabytes total fully mirrored; 7 - 10
weeks worth of image storage based on estimates of activity provided in the
RFP). Likewise field offices/law enforcement will be able to retrieve captured
images through the image server application from the optical juke box.
Viisage believes our worst case time for transitioning Illinois to an off-site
disaster recovery configuration will be under 24 hours.
The only performance issues posed by running the retrieval portion of the
application (initially) from optical disk rather than the RAID array is that
retrievals will require on the average 15 seconds to accomplish rather than the
nominal 5 seconds achieved by using the RAID array.
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State of Illinois Digital Driver Licensing System 89
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After the initial startup of the backup image server is complete, a replacement
RAID array will be delivered to the disaster recovery site. The RAID array will
arrive in a maximum of 72 hours after the backup unit is made operational.
The RAID will arrive pre-configured and be installed on off hours taking the
system off line for a period of two hours. After the replacement RAID is
installed the image server application will copy the images from the Optical
Juke Box onto the new RAID array. This will be accomplished as a background task
over the next I 00-00 hours (clock hours) depending on the image server
workload. Once the RAID system is rebuilt, the image server will be transitioned
to store and retrieve from the RAID system, completely restoring the full
performance of the Illinois image server.
Viisage believes that the image server facility can be fully restored to the
original configuration and the RAID array fully reloaded in 12.5 days.
After contract award, Viisage will specifically coordinate its disaster recovery
testing with the state. Viisage has a similar setup for the State of North
Carolina DMV with the Optical Juke Box and image server setup at Viisage's
facility at Littleton, MA which North Carolina requires to be tested twice a
year. Viisage proposes to test the disaster recovery process twice a year. One
of these tests will be run at Viisage's facility and one test will be run as
part of the states disaster recovery test program at the site of their disaster
recovery vendor.
The Contractor must provide the procedures that will guarantee
that no records or images will be lost
Viisage Technology meets this requirement. Viisage has proposed a solution which
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provides redundancy at multiple levels with the ability to recover. Each Image
Workstation will be provided with two (2) hard drives with data mirrored on the
second drive. When images are captured, besides writing to the hard drives of
the workstation a copy will be written to the office file server. The images
will then be uploaded to the image server. At any given time two copies of the
images are available online UII such time that the image server backup is
performed and data is archived to backup media. Then the workstations and office
file servers will be purged since one on-line copy will be available on the RAID
and another copy on the backup system. Consequently, Viisage has built processes
and procedures that guarantee that no records or images will be lost and more
than one copy is maintained.
The contractor must provide ISOS with the capability of easily
adding and deleting DUID card types. The Bidder, as part of their
response, must explain how this procedure will work.
Viisage Technology meets this requirement. Viisage uses templates to define card
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layout. Template files are ASCII files that can be easily modified. Viisage will
train ISOS personnel to add or modify the templates. As cards are added or
deleted corresponding template files need to be added or deleted. Viisage
assumes that data for new card type will be sent by the mainframe application.
Viisage's template processing
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State of Illinois Digital Driver Licensing System 90
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automatically selects the appropriate template file for printing the
corresponding card.
The Contractor must provide for automatic downloading, if
necessary, the latest version of the Image Workstation software to
the Image Workstations from the Facility Server, when they log-on
to the Facility Server. This will allow for fast updates of
software fixes and for the fast update of the DUID card formats.
Viisage Technology meets this requirement. When a new version of DDL Workstation
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software is released it will be placed on the Central Image Server. The CIS
during the nightly mining process (batch upload of images) will send a message
to the Workstation that a new version of software is available. The new version
will then be automatically downloaded to the workstation. When the operator logs
on the next day the operator will receive a message that a new version of
software is available. The operator will then need to shut down the application
and reboot the system or some other simple instruction will follow so that
specific files or executables/DLL's can automatically be changed.
The Contractor's Image Workstation must keep track of all DUID
cards printed and issued by each type of DUID Card. As part of the
Image Workstation's shutdown procedure, this information must be
uploaded to the Central Image System. The Contractor's Central
Image System software must allow ISOS to print out, at any of the
retrieval workstations located at ISOS administrative Offices, the
number of DUID cards printed and issued by type by each Image
Workstation, for a daily, weekly, monthly and yearly period. The
final form of these reports will be approved by ISOS. These
reports will be used by lSOS for advising the Contractor of the
total number of DUID cards printed and issued.
Viisage Technology meets this requirement. Viisage's Image Workstation keeps
track of all DUID cards printed and issued by each type of DLIID Card. At the
end of the work day1 the operator will take the following steps:
1. Select Exit. This displays the following message: "Do you wish to
run end-of-day reports?"
2. Select Yes or No. No logs operator off immediately. Yes - starts
the end of day procedure to:
. Generate and store statistical reports for the central server,
including number of images captured, number of cards successfully
printed, number of cards reprinted, number of cards failed, etc.
. Delete card production statistics on the local database that are
more than two months old.
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State of Illinois Digital Driver Licensing System 91
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As stated above when the DDL operator selects Logoff from the Select System
Function menu, the operator is presented with a choice to either simply logoff
or to initiate the end of day reports process. By pressing the return key with
the Logoff upon highlighted3 the operator may select to logoff without
initiating the end of day process. The operator may press tab to highlight the
Workstation Summary (or Detailed) Report or Complete Logoff upon. At this time,
the operator is logged off the DDL system.
[CHART APPEARS HERE]
As part of the Image Workstation's shutdown procedure, this information is
uploaded to the Central Image System. The Central Image System software will
allow ISOS to print out, at any of the retrieval workstations located at 1505
administrative Offices, the number of DUID cards printed and issued by type by
each Image Workstation, for a daily, weekly, monthly and yearly period. The
final form of these reports will be approved by 1505. These reports will be used
by 1505 for advising the Viisage of the total number of DLIID cards printed and
issued.
1.15-B.2.d Image File Retrieval And Printing
All retrieval software, including decompression software, must be
furnished by the Contractor. This retrieval software must be
placed on all Image Workstations and on the retrieval workstations
to be located at 1505 Administrative Offices.
Viisage Technology meets this requirement. Retrieval application3 including
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decompression software, will be provided by Viisage. The retrieval application
will be placed on all Image Workstations and on the retrieval workstations to be
located at ISOS Administrative Offices.
The time required from the time the Image File transmit request is
received by the Central Image System until the image File is being
transmitted from the Central Image System shall not exceed five
(5) seconds for DASD and eighteen (18) seconds for optical. Total
time for retrieval, excluding the transmission time across the
1505 communications network, will never exceed fifteen (15)
seconds during the life of the contract The Contractor is
responsible for any upgrades to the Contractor's hardware and/or
software
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State of Illinois Digital Driver Licensing System 92
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that are required to maintain these response times no matter how
many retrieval requests are received. These upgrades, if require
fred, will be at no additional cost to 1505.
Viisage Technology meets this requirement. Viisage will meet the time required
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from the time the Image File transmit request is received by the Central Image
System until the Image File is being transmitted from the Central Image System
will not exceed five (5) seconds for the RAID and eighteen (18) seconds for
optical juke box. Total time for retrieval, excluding the transmission time
across the ISOS communications network, will never exceed fifteen (15) seconds
(except for the optical jukebox which ISOS has allowed to be 18 seconds) during
the life of the contract. Viisage will be responsible for any upgrades to the
Viisage supplied hardware and/or software that are required to maintain these
response Umes no matter how many retrieval requests are received. These
upgrades, if required, will be at no additional cost to ISOS.
Retrieval from the Central Image System must be available 24 hours
a day, 7 days a week. This retrieval time must be maintained
regardless of any maintenance, back-up, etc. activity that must be
performed by or on the Central Image System.
Viisage Technology meets this requirement. Retrieval from the Central Image
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System will be available 24 hours a day, 7 days a week. The retrieval Ume
specified will be maintained regardless of any maintenance, back-up, etc.
activity that must be performed by or on the Central Image System.
Access to the Central Image System will be restricted to
authorized individuals. This may be accomplished using existing
ISOS Host Computer software already on the system. If a non-Host
Computer Central Image System is proposed, the security features
should follow those employed by the Host Computer; specifically
log-on security with password and a minimum of three levels of
access.
Viisage Technology meets this requirement. Access to the Central Image System
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will be restricted to authorized individuals. Viisage has assumed that image
server system will be located in the ISOS computer room which has access
control. In addition to that, the image server is set up with Windows NT log-in
security and Oracle is set up with different security access group levels
depending on the user (e.g., database administrator, developer, etc.). This
provides sufficient security protection to prevent unauthorized access while
providing access to legitimate users. Additionally, a log of users is also kept
for audititracking purposes. The security features proposed will follow those
employed by the Host Computer, specifically log-on security with password and a
minimum of three levels of access.
Picture and signature images will be stored for at least the life
of the DUID card after capture. Only one picture and signature
image of each applicant
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will probably exist on the Central Image System. A renewal, or
other new image capture, should replace the existing images on
file. The Con tractor's software must be capable of retrieving the
latest stored picture and signature image of the applicant, and if
requested, all other images of the applicant must be displayed,
allowing the Operator to go forward and backward through the
images. The retrieval software must also allow the display of up
to four picture images on the monitor at one time. The
Contractor's software must allow 1505 the ability of removing
Image Files from the Central Image System.
Viisage Technology meets this requirement. Viisage will store picture and
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signature images for the life of the DUID card after capture. Per RFP only one
picture and signature image of each applicant will exist on the Central Image
System. A renewal3 or other new image capture1 will replace the existing images
on file. Viisage's software will retrieve the latest stored picture and
signature image of the applicant, and if requested, all other images of the
applicant must be displayed, allowing the Operator to go forward and backward
through the images. Per RFP addendum 11505 has clarified that more than one
image may be stored as a separate development effort that is. not part of this
RFP. Viisage's application will be designed to enable implementation of this
enhancement as a separate effort.
The retrieval software will allow the display of up to four picture images on
the monitor at one Ume (see figure below). Viisage's software will allow ISOS
the ability of removing Image Files from the Central Image System. Removal of
any data will be tracked and logged so that it can be tracked when required.
Special security access level will be provided for deletion of data.
[GRAPHS APPEAR HERE]
The Contractor must provide for inquiry; retrieval, and
display of picture and signature images from the Central Image
System at the one hundred thirty eight (138) ISOS facilities
and ISOS Administrative Offices. Inquiry will be by DUID
number or Social Security number only. The picture and
signature images, if on file, are required to be used for the
printing of a dupilcate or corrected DUID card from the Image
Workstation. A provision to allow a supervisor to override
This last feature must also be provided as specified in the
Image Workstation section.
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State of Illinois Digital Driver Licensing System 94
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Viisage Technology meets this requirement. Viisage will provide for inquiry,
retrieval, and display of picture and signature images from the Central Image
System at the one hundred thirty eight (138) ISOS facilities and ISOS
Administrative Offices. lnquiry will be by DUID number or Social Security number
only. As an example, the following figures illustrate image retrieval using one
of the key applicant identification parameters to retrieve image and response if
no image is available.
[GRAPHS APPEAR HERE]
If the image is found it will be illustrated as shown in the figure below.
[GRAPH APPEARS HERE]
Viisage understands that the picture and signature images, if on file, are
required to be used for the printing of a duplicate or corrected DLIID card from
the Image Workstation. Viisage will provide a provision to allow a supervisor
to override this last feature as specified in the Image Workstation section.
The Contractor must provide for inquiry; retrieval display, and
optional printing of a person's picture and signature images, with
optional printing of the DUID number on two (2) Contractor
furnished retrieval PCs to be located at ISOS Administrative
Office & Specifications for the retrieval PC should be the same as
for the Image Workstation (less camera), but with a minimum 300
dpi color printer. The Bidder must state in their Cost Proposal
the cost for any additional retrieval software packages during the
life of the contract The Bidder must state in their proposal the
minimum hardware and software requirements for running their
retrieval software. This software may be used by various PCs
connected to the ISOS communications network with the capability
to print to a LAN connected printer in either black and white or
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color. Image File inquiry will be by DL/ID number or Social
Security number.
Viisage Technology meets this requirement. Viisage will provide for inquiry,
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retrieval3 display, and optional printing of a person's picture and signature
images, with optional printing of the DL/ID number on two (2) Viisage furnished
retrieval PCs to be located at ISOS Administrative Offices. Specifications for
the retrieval PC will be the same as for the Image Workstation (less camera),
and with a minimum 300 dpi color printer.
Viisage has included in the Cost Proposal the cost for additional retrieval
software packages during the life of the contract. Viisage will provide
retrieval software that will be available on all Digital License Workstations.
These systems need to be MS Windows PCs (Windows 95 or NT - 32 bit). If required
Viisage can provide retrieval for Windows 3.11(16 bit). The PCs will need LEAD
Tools (for JPEG processing), Oracle Client and ODBC licenses (if Windows NT is
not used since NT comes with ODBC). Additionally, if the image is to be faxed a
modem (preferably 28.8 bps) will be needed. If the State desires Viisage can
also quote a WEB based retrieval system.
Viisage understands that this software may be used by various PCs connected to
the ISOS communications network with the capability to print to a LAN connected
printer in either black and white or color. Image File inquiry will be by DL/ID
number or Social Security number.
The retrieved decompressed color picture image of the applicant
from the Central Image System file shall be high resolution color
quality and the retrieved decompressed signature shall be good
quality and legible. The signature must be a smooth reproduction
of the applicant's signature and shall not be jagged in
appearance.
Viisage Technology meets this requirement. The retrieved decompressed color
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picture image of the applicant from the Central Image System file will be high
resolution color quality and the retrieved decompressed signature will be of
good quality and legible. Viisage takes a digital image of the actual signature
of the applicant and believes that the signature is a smooth reproduction of the
applicant's signature and is not jagged in appearance.
Printing of retrieved picture images, except when printing
duplicate DL/ID cards, will be capable of being in black & white
or color on the retrieval printers provided by the Contractor The
Contractor must provide the ability to print blow-ups of the
picture image in black & white and color on an 8 1/2 X 11" piece
of paper, in the following approximate sizes: 2 1/2" X 3"
5" X 6"
7 1/2"X 9"
Viisage Technology meets this requirement. Printing of retrieved picture images,
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except when printing duplicate DL/ID cards, will be in black & white or color on
the retrieval printers provided by Viisage. Viisage will provide the ability to
print blow-ups of the
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picture image in black & white and color on an 8 Y2 X 11" piece of paper, in the
following approximate sizes: 2 1/2" X 3"
5" X 6"
7 1/2" X 9"
The operator can select the size as illustrated in the figure below. The
selected size is then printed to the color or~black and white printer or faxed.
[GRAPHIC OF A LICENSE APPEARS HERE]
The Bidder must supply one sample of the black & white and color
blow-ups, in each size indicated. The samples shall be produced
from decompressed Image Files that have been compressed with the
compression scheme proposed by the Bidder. These samples shall be
produced with the printers that the Bidder proposes to provide.
One set of samples shall be included with each copy of the
Bidder's response.
VIsage Technology meets this requirement: Viisage has supplied (included in the
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proposal) one sample of the black & white and color blow-ups, in each size
indicated. The samples are produced from decompressed Image Files that have been
compressed with the JPEG compression scheme proposed Viisage. The samples are
produced with the printers that Viisage proposes to provide. One set of samples
is included with each copy of Viisage's proposal response.
The Contractor must also provide the ability to transmit faxes
unattended from the retrieval system located at ISOS
Administrative Offices. The Faximodem must be a minimum 28.8 kbps
and must transmit in a minimum of 16 shades of gray. The
Contractor must program in an initial table into the retrieval
system that matches Fax phone numbers to specific codes. The
Contractor must provide ISOS with the ability to make changes to
this table. This table will be used in such a way that a person
calling to retrieve and image will be asked to enter their code
and ID, once entering a correct code and ID they will be asked to
enter a DL/ID number, and/or Social Security number. The retrieval
system will retrieve the image and Fax the image to the phone
number that matches the code.
Viisage Technology meets this requirement. Viisage will provide a Fax-on-Demand
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(FOD) system to the State which will have a 28.8 bps modem and will transmit 16
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shades of gray. The FOD has a table into the retrieval system that matches Fax
phone numbers to specific codes. ISOS will easily be able to make changes to
this table. This table will be used in such a way that a person calling to
retrieve an image will be asked to enter their code and ID. Once entering a
correct code and ID3 they will be asked to enter a DL/ID number and/or Social
Security number; the retrieval system will retrieve the image and fax the image
to the phone number that matches the code. Viisage has delivered a similar
system to the State of North Carolina which is now in operation.
As a desirable feature, the bidder may submit with their proposal
a section describing optional software that uses facial comparison
or recognition or a similar mechanism to automatically search the
image database for similar images. Access to this capability would
be limited to the retrieval workstations and selected ISOS PCs
connected to The ISOS communications network, and may reside, in
part, on these workstations or PCs.
Viisage Technology meets this requirement. Viisage's Facial Recognition System
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is based on an MIT facial recognition patent referred to as the. "eigenfaces."
Fundamentally, each image enrolled into the Viisage Gallery database is mapped
to a series of numbers referred to as "coefficients." These coefficients reduce
an individual's face characteristics to 128 units for use in comparison with
other face images in the facial recognition process.
When using Viisage's Facial Recognition System, the computer based image capture
application enters an applicant's portrait, signature, demographic data, and/or
fingerprint image data into the local database. Information from the local
database is used to enroll an applicant into the Facial Recognition Database.
The Facial Recognition application supports both, identification and
verification modes of the Facial Recognition System, as well as the necessary
system administration functions. The administration functions allow an operator
to maintain transaction statistics and generate summary reports tracking the
performance of the system. For every transaction processed, a log consisting of
the image data, comparison data, transaction thresholds, and transaction results
will be written out to the workstation storage disk.
Depending on the customer's necessity, any or all of the following Viisage's
Facial Recognition applications can be used as a stand-alone utility or as a
function library to allow seamless integration into the existing application.
Viisage Quality Adviser (VQA)
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The Viisage Quality Advisor is used for verifying the quality of the full color
digital portrait images captured by an imaging workstation operator. The system
assists an operator in defining if quality of the captured images is acceptable
in accordance with the predetermined standard. Automated checks are executed by
the VQA to verify that the specified color, brightness, and contrast parameters
are met. The VQA will also check the position of the applicant's head to ensure
the proper angle of the captured image.
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Quality Advisor combines the classic measurements of image quality with a set of
proprietary feature technology capable of measuring characteristics unique to
the portrait images. The physical image parameters of brightness, contrast,
sharpness, and color content are measured and compared with a set of preset
tolerances. The certainty with which facial features can be located and mapped
within the portrait is reported as a measure of portrait image quality. The
combination of the physical as well as feature measurements within the image
provides a consistent and objective measurement of the captured image quality.
Viisage's Gallery Application
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The Viisage Gallery Application is a vital component in the Facial Recognition
System. It can be used as a protection system to verify identification of an
individual attempting to enter a security sensitive facility, to get the
confidential information, to operate money transaction machine, etc.
An identification process begins with an individual presenting himself or
herself to the system on which point he/she is required to identify
himself/herself by providing the correct index label to the system. This can be
accomplished by presenting an ID card with a 2-D bar code containing the
required information or entering a PIN number. The system captures a digital
image of an individual and turns it and the index label over to the Viisage
Gallery application for an automated comparison. The positive match will confirm
an individual's privilege to start an activity requiring a proof of identity.
Viisage Image Registry (VIR)
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The Viisage Image Registry provides a system for searching a facial image
database for the images similar to a submitted candidate image. The VIR product
can be used to ensure that the duplicate images of the same individual are not
enrolled in the image database under different demographic identifiers. It can
also be used as a "Man Hunt" tool by selecting from a captured image database
individuals that "look" like a person under the investigation.
The process works by presenting an analyzed image to the system for
"enrollment." The "enrollment" process consists of specific operations based on
the MIT patented "eigenfaces13 calculations, which compare the brightness,
contrast, precise location of the facial features, and image's manipulation
data. Those images with the matching or similar statistics are considered to be
the candidate duplicates. They can be reviewed on the operator screen in real
time or printed out for review at a later time.
Images with no possible duplicates reported or for which the possible duplicates
are dismissed by the operator are subsequently enrolled into the permanent image
database.
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Representative Image Set Development
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One of the cornerstones of Viisage's facial recognition technology is the
development of a (representative set of images for a given population from which
a set of "eigenfaces" is generated. After the workstations are fully
operational, customer will need to collect two to three thousand images in the
office and the field from which several sets of "eigenfaces" may be developed.
Various images will be used to evaluate the sensitivity of Viisage's Facial
Recognition System regarding the inclusion or exclusion of the diverse members
of the population represented.
Viisage has proposed this ISOS desirable feature in its cost proposal as an
option. Viisage understands that access to this capability would be limited to
the retrieval workstations and selected ISOS PCs connected to the ISOS
communications network, and may reside, in part, on these workstations or PCs.
Viisage will setup special application and environment to meet this requirement.
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1.15-B.3 CENTRAL ISSUANCE SYSTEM SPECIFICATIONS
Note: The following section provides a point-by-point discussion of the
requirements outlined in Section 6.00 of the RFP.
1.15-B.3.a General Considerations
This type of DL/ID system is currently not operational. It is a
mandatory option in the RFP, because future initiatives may
require it in the term of the contract
The bidder must demonstrate the capability to provide a Central
Issuance System that meets the requirements specified in this
section. To successfully meet potential future applications, the
successful bidder must be capable of producing a DL/ID card both
instantaneously in ISOS facilities, and centrally.
Viisage Technology meets this requirement. Viisage is currently producing
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digital drivers licenses and ID cards in a Central Production System
configuration. These systems are either large central production machines or
smaller card production systems capable of producing cards in a central
location. The large card production systems are making cards for Massachusetts,
Connecticut, New York and Jamaica. The small card printer systems configured to
make cards in a central location (in addition to over-the-counter instant
issuance) are installed in the State of Arizona Digital Drivers License system.
Viisage is proposing a system that will provide a Central Issuance capability to
meet the requirements specified in section 6.0 of the RFP. Viisage's proposed
system will meet the potential future applications concurrently at both ISOS
facilities, and centrally.
The Central Issuance Digital Driver Licensing System must be
capable of producing a DL/ID card that is indistinguishable from
or identical to the DL/ID card that is produced in ISOS facilities
by the Image Workstations proposed by the Contractor.
Viisage Technology meets this requirement. The Central Issuance Digital Driver
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Licensing System will be capable of producing a DL/ID card that is
indistinguishable form and identical to the DL/ID card that is produced in ISOS
facilities by the Image Workstations proposed. Viisage is proposing a system
comprised of the same printer used for instant issuance. As described later
these printers will be setup in a "Print Farm" configuration that allows
flexible addition of printers as the volume ramp is achieved over time or
setting them up with full capacity during initial install.
The Central Issuance System must be capable of meeting the daily
production needs. Sufficient capacity must be provided to
accommodate system outages including repairs and preventive
maintenance. Current estimates are 2,500 DL/ID cards a day at
full production. Bidder shall propose
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a system to accommodate this in the most efficient, cost-effective
manner.
Viisage Technology meets this requirement. The Central Issuance System will be
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capable of meeting the daily production needs. Viisage has planned and proposed
sufficient capacity to accommodate system outages including repairs and
preventive maintenance. Viisage will meet ISOS's estimate of producing 2,500
DL/ID cards a day at full production. Viisage is proposing a system that allows
increasing capacity as required by the business needs of ISOS and allowing
distribution of cost over a period of time thereby providing the same quality
card in central issuance configuration as the instant issuance systems in the
most efficient and cost-effective manner.
Viisage's "Print Farm" can be built be adding printer's as capacity requirements
change. Viisage will provide printers in a staggered fashion to a final quantity
of nine (9) printers. Each printer is capable of printing forty (40) cards an
hour. Nine printers will be capable of printing 360 cards an hour or 2,520 cards
in seven (7) hours. Data will be automatically downloaded to the printers. Hence
this will allow for one hour to change consumables, etc. during an eight (8)
hour shift.
The Central Issuance System must be capable of retrieving the
picture and the signature images from the Central Image System and
the textual data from ISOS Host computer. An automate approach,
using ISOS communications network is preferred.
Viisage Technology meets this requirement. The Central Issuance System can
function in one of the following modes (mode of operation to be determined
during system design):
1. Capture images at ISOS sites and create a card production request
for central printing. The image data along with the card
production request is then uploaded to the Central Image Server.
The Central Production System automatically acquires the
production requests from the Central Image Server along with the
corresponding image data. Demographic data is automatically
retrieved from the mainframe, combined with the image data and
cards printed, inspected using Viisage's Vision Inspection System
(VIS) and stuffed in envelops for onward mailing to customers.
2. Similarly, in the second scenario, image data is captured at ISOS
sites along with creation of card production request. As above,
the image data along with the card production request is uploaded
to the Central Image Server. In this scenario the mainframe
application also keeps track of cards to be produced (requires
modification to mainframe application by ISOS). The mainframe
application sends data to the Central Production System to
produce a batch of cards. The Central Production System then
automatically acquires the image data and corresponding
production requests (for reconciliation purposes). The
demographic data from the mainframe is combined with the image
data and cards printed, inspected using Viisage's Vision
Inspection System (VIS) and stuffed in envelops for onward
mailing to customers.
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3. The third case is when ISOS desires to make duplicate or renewal
cards for customers whose image data is available on the Central
Image Server. In this instance the mainframe application will
prepare data for customers who are due to receive DL/ID cards and
send it to the Central Production System. The Central Production
System automatically retrieves image data from QIS, combines it
with the demographic data and cards are printed, inspected using
Viisage's Vision Inspection System (VIS) and stuffed in envelops
for onward mailing to customers.
As stated above detailed system functionality will be defined mutually with ISOS
during the Functional Specification phase to be started immediately after
contract award/signing. Most likely the 3rd scenario described above will be
implemented. Other modes of central production, if any, will be agreed with ISOS
and documented in the system specification.
The Central Issuance System shall only be capable of producing a
DL/ID card after retrieving the information from ISOS Host
computer. The type of connection will be approved by ISOS. The
necessary cabling will be the responsibility of the Contractor as
part of installation.
Viisage Technology meets this requirement. As discussed above the Central
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Issuance System will only be capable of producing a DL/ID card after retrieving
the information from ISOS Host computer. Viisage will work with ISOS to obtain
the appropriate design and type of connection for the system and will obtain
approval by ISOS. Viisage will provide the necessary cabling as part of
installation.
The Central Issuance System will be controlled and operated by
ISOS.
Viisage Technology meets this requirement. The Central Issuance System will be
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controlled and operated by ISOS. Viisage will provide appropriate training to
ISOS personnel to operate the system.
The Central Issuance System must perform the following services
and functions:
. Ability to manually select or hold a particular card to be
produced;
. Ability to restart incomplete or unsuccessful production runs;
. Ability to request reproduction of defective cards;
. Provide a statistical sample of cards for the purpose of
Quality Assurance;
. Ability to ensure 100% correctness through system design and
quality assurance.
Viisage Technology meets these requirements. Viisage's Central Manufacturing
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Executive (CME) and Vision Inspection System (VIS), operational in several State
DL/D card systems, have the capability to meet these requirements. The Central
Issuance System will perform the following services and functions:
. Ability to select or hold a particular card to be produced, if the
card is not scheduled for production (i.e., not included in the CME
batch job) the card production request can be terminated. The CME
will check for cards deleted or held back before it executes a batch
for production. If the card is printed and not yet mailed and the
State desires it not to be mailed, the mailing system will check the
barcode for cards not to be stuffed or mailed and discard them.
. Ability to restart incomplete or unsuccessful production runs, if the
batch is stopped or not completed the batch can be started from where
it was stopped.
. Ability to request reproduction of defective cards. The cards
rejected by the Vision Inspection System are automatically produced
on priority in the next batch. Field returns, if any, are also
batched for production.
. Provide a statistical sample of cards for the purpose of Quality
Assurance. The Vision Inspection System tracks the cards that were
rejected and passes that data to the to the Central Manufacturing
Executive. This data can be analyzed to continuously monitor the
quality of cards produced. Additionally, if ISOS requires cards to be
produced for Quality Assurance Viisage will provide this
functionality.
. Ability to ensure 100% correctness through system design and quality
assurance. As stated above the Vision Inspection System automatically
inspects 100% of the cards produced, sends data back to CME for
rejected cards so that they may be again be reproduced on priority.
The DL/ID card layout shall be from the same source as used by the
image Workstations. This will allow ISOS to customize a card in-
house, and send that DL/ID card layout to all Image Workstations and
to the Central Issuance System.
Viisage Technology meets this requirement. Viisage uses Card Template Files
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that define the layout of the cards. These files will be the same for Image
Workstations and Central Issuance hence the DL/ID card layout will be from the
same source as used by the Image Workstations. Viisage will train ISOS
identified personnel to modify the template files to allow ISOS to customize a
card in-house, and send that DL/ID card layout to all Image Workstations and to
the Central Issuance System. To ensure that correct template files are used
Viisage and ISOS will mutually workout a plan utilizing a controlled procedure.
Distribution of these changes could be made using the automated software
distribution system setup on the Central Image Server.
The Central Issuance System must be capable of printing on both sides
of the DL/ID card in a fully automated process.
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Viisage Technology meets this requirement. The Central Issuance System prints on
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both sides of the DL/ID card in a fully automated process. The printers proposed
by VIsage for Central Production is the same as used in Instant Issuance except
they will be configured as a "Print Farm".
An Uninterruptable Power Supply (UPS) must be provided to allow
for a safe and orderly shutdown of the equipment
VIsage will provide an Uninterruptable Power Supply (UPS) to allow for a safe
and orderly shutdown of the equipment.
The production and quality assurance design must guarantee that
100 percent of all cards will be produced correctly, with 100
percent accuracy in the automatic mailing function also, if that
option is selected.
Viisage Technology meets this requirement. Viisage's automated Vision Inspection
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System ensures the production and quality assurance of cards and guarantees that
100 percent of all cards will be produced correctly. The automated mailing
system has a barcode or magnetic stripe reader to ensure with 100 percent
accuracy that cards are put in the mailer.
A Quality Assurance Workstation must be provided with the
capability to read and display all encoded card information and
report defects. This Quality Assurance Workstation must also be
able to retrieve information from the Central Image System and the
text data from ISOS Host Computer.
Viisage Technology meets this requirement. Viisage has developed a Vision
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Inspection System (VIS) which comprises of a linear track and one or two vision
cameras. Viisage's system takes the card data and creates a virtual image of the
card in the computer memory, then it captures the physical image of the card in
the VIS. It then compares the virtual image of what the card should look like
and the physical image as printed by the printer. Based upon the acceptance and
quality criteria set the card is either accepted or rejected. If the card is
rejected, Viisage's system automatically issues a reprint request which is
scheduled on priority with the next batch. If the card is accepted it is then
passed on for preparation to mail.
Viisage will provide a Pentium 200 MHz Quality Assurance Workstation to obtain
the card defect information from VIS/CME and if required obtain image data from
Central Image Server and demographical text data from ISOS Host Computer.
The Quality Assurance Workstation must be ergonomically
satisfactory for comfort and fatigue-free viewing and shall
include tilt and swivel adjustments, reflection/glare reduction
features, brightness and contrast controls, and lowlevel
radiation protection features. The Quality Assurance Workstation
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keyboards shall be detachable1 angle adjustable and have a
palm/wrist support. Mouse shall be ergonomically satisfactoty for
comfort and fatigue free use.
Viisage Technology meets this requirement. The Quality Assurance Workstation
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will' be ergonomically satisfactory for comfort and fatigue-free viewing and
will include tilt and swivel adjustments, reflection/glare reduction
features1 brightness and contrast controls, and low-level radiation
protection features. The Quality Assurance Workstation keyboards will be
detachable, angle adjustable and have a palm/wrist support. The mouse will
be ergonomically satisfactory for comfort and fatigue-free use.
The Quality Assurance Workstation must be operable with either the
mouse or keyboard.
Viisage Technology meets this requirement. The Quality Assurance Workstation
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will be operable with either the mouse or keyboard.
All electrical equipment must meet Underwriter Laboratory
Standards. All equipment proposed must be designed so that voltage
fluctuations shall be compensated for by an automatic voltage
control unit provided by the Contractor. Bidders must discuss the
ability of all components to operate normally under room
temperature extremes.
Viisage Technology meets this requirement. All electrical equipment will
---------------------------------------------
meet Underwriter Laboratory Standards. All equipment proposed will be
designed so that voltage fluctuations shall be compensated for by an
automatic voltage control unit provided. All components provided by Viisage
operate normally under room temperature extremes. Equipment supplied by
Viisage will optimally operate at 75 degrees Fahrenheit within about 10% to
80% humidity range. The CIS requirements are given below:
Temperature Humidity Power BTUslhour
Pentium 10-400C 20-80% 900W 3000
RAID 10-380C 8-80% 2400W 8000
The warm-up time from a cold start at the beginning of the day for
the Central Issuance System to be ready to completely process a
DL/ID card shall not exceed twenty (20) minutes. The time to close
down and secure the Central Issuance System at the end of the day
shall not exceed twenty (20) minutes. Daylight loading and
unloading of the print media, without damage to the finished
product, is required.
Viisage Technology meets this requirement. The warm-up time from a cold
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start at the beginning of the day for the Central Issuance System to be
ready to completely process a DL/ID card will be fifteen (15) minutes. The
time to close down and secure the Central
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Issuance System at the end of the day shall will be fifteen (15) minutes.
The consumables provided for these printers are the same as Instant Issuance
hence daylight loading and unloading can be accomplished without damage to
the finished product.
The System must keep track of all DL/ID cards printed and issued
by each type of DL/ID card. As part of the Central Issuance System
shutdown or end of day procedure, this information must be stored
and uploaded to the Central Image System. The Central Image System
software must allow ISOS to print out, at a retrieval workstation
located at ISOS Administrative Offices, the number of DL/ID cards
printed and issued by type for a daily, weekly, monthly and yearly
period. The final form of these reports will be approved by 1505.
The System must also print, via one of the iSOS Communication
Network printers or other Contractor-provided printer, the daily
record of DL/ID cards printed and issued.
Viisage Technology meets this requirement. The Central Issuance System keeps
------------------------------------------
track of all DL/ID cards printed and issued by each type of DL/ID card. As
part of the Central Issuance System shutdown or end of day procedure, this
information will be stored and uploaded to the Central Image System.
The Central Image System software is designed to allow ISOS to print out, at
a retrieval workstation located at ISOS Administrative Offices, the number
of DL/ID cards printed and issued by type for a daily, weekly, monthly and
yearly period. Viisage understands that the final form of these reports will
be approved by ISOS. The System will also print, via one of the ISOS
Communication Network printers the daily record of DL/ID cards printed and
issued.
These reports will be used by ISOS for reconcillng fees received
versus DL/ID cards produced, and advising the Contractor of the
total number of DL/ID cards issued.
Viisage Technology meets this requirement The reports produced by the
--------------------------------------------
Central Image Server will be used by ISOS for reconciling fees received
versus DL/ID cards produced, and advising Viisage of the total number of
DL/ID cards issued.
1.15-B.3.b Central Issuance System Security
The Central Issuance System will be connected to ISOS Host
computer, which will require that the Central Issuance System's
software have a ISOS host computer log~on procedure. The Central
Issuance System must also have its own log-on procedure, using a
pre-assigned Operator access code and password, to allow
production of DL/ID cards. A menu for ISOS personnel to add,
change, or delete Operator access codes or IDs must be provided by
the Contractor.
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Viisage Technology meets this requirement. The Central Issuance System will
------------------------------------------
be connected to the 1505 Host computer, which will require that the Central
Issuance System's software have an ISOS host computer log-on procedure. The
Central Issuance System will also have its own log-on procedure, using a
pre-assigned Operator access code and password, to allow production of DL/ID
cards. A menu' for ISOS personnel to add, change, or delete Operator access
codes or IDs will be provided by Viisage.
I .1 5-B.3.c Desired Automated Mailing Options:
It is desired that the bidder submit suggestions on in-line or
other automated mailing options for the DL/ID cards only. Provide
mailing options based on the following criteria:
. Minimal manual intervention;
. Ability to address a carrier from with
appropriate verification and affix the card to the
carrier;
. Mechanism to ensure that the correct
cards are being placed in the matching envelope;
. Ability to stuff the envelope with the carrier, card and
up to three (3) in formation inserts;
. Ability to stamp and seal the envelope
ready for mailing;
. Ability to process the maximum daily production capacity
of the Central Issuance system.
Viisage Technology meets this desired requirement. The automated mailing
----------------------------------------------------
system provides the ability to sort the DL/ID cards and mail them based on
the following criteria:
The system requires minimal manual intervention.
Cards inspected from the Vision Inspection System (VIS) are automatically
processed by the mailing system.
. The system has the ability to automatically print the specific
applicant DL/ID card address on the card carrier along with
verification that the correct card is applied to the carrier prior
to inserting it in the envelop for mailing. The carrier is printed
by either reading the magnetic stripe (if one exists) or the bar
code to identify the card and then the address is printed on the
carrier. If required the system can insert two (2) card per
carrier/envelop to take advantage of lower mailing cost per card.
. The system automatically inserts the card carrier in the envelop,
additional inserts along with the card (up to three (3)
information inserts will be supported). The system then seals the
envelop and if the postage stamp or postal code is provided that
is applied to the envelop. o The mailing system will have the
ability to process the maximum daily production capacity of the
Central Issuance system as identified in the RFP.
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1.15-B.4 DL/id CARDS
Note: The following section provides a point-by-point discussion of
the requirements outlined in Section 8.00 of the RFP.
i.15-B.4.a General DL/ID Card Construction
The Image Workstation shall produce a color digital image of the
applicant and a signature from either a form or an electronic
source, in such a manner as to provide for a finished, color DL/ID
card, printed in a horizontal format, like the current Illinois
DL/ID card (see attachment C).
Viisage Technology meets this requirement. The Image Workstation will
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produce a color digital image of the applicant from an electronic source
using Viisage3s Sensor Mast which contains a 24 bit CCD color camera. The
signature will be captured by taking a digital image of a Viisage provided
signature card that the applicant signs. Signature capture device is a 8 bit
gray scale camera which is also enclosed in Viisage's Sensor Mast. The
result of this image processing provides a finished, color DL/ID card,
printed in a horizontal format, similar to the current Illinois DL/ID card
per RFP Attachment C.
The core imaging material for the finished Dl/ID card shall be of
polyester, polyvinyl chlorine, polycarbonate or an equivalent
plastic.
Viisage Technology meets this requirement. The core imaging material for the
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finished DL/ID card will be constructed using 3M's D12500 security card
materials. This material is polyester based for high durability.
The thickness of the finished DL/ID card with laminate or coating
must meet generally accepted ISO 7810 credit card industry
standards, including warpage and distortion standards. The outside
dimensions of the finished DL/ID card shall be 3-3/8" wide x
2-118~' high. Comers of the DL/ID card shall be rounded with a
radius of 0.125".
Viisage Technology meets this requirement. The thickness of the finished
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DL/ID card with laminate or coating will meet generally accepted ISO 7810
credit card industry standards, including warpage and distortion standards.
The outside dimensions of the finished DL/ID card will be 3-318" wide x
2-118" high. Corners of the DL/ID card will be rounded with a radius of
0.125".
1.1 5-B.4.b Lamination Coating
All DL/ID cards shall have a laminate or a protective coating
applied which covers the front of the DL/ID cards and meets the
security requirements and durability requirements of this RFP. The
back of the card does not need to be
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coated or laminated if the information printed on the back will
withstand strenuous wear and tear for a minimum of 4 years.
VIsage Technology meets this requirement. The 3M D12500 Secure Card is a two
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part media set comprised of a clear Receptor Film (to receive a thermal dye
diffused transfer image for the front of the card) and a white Security
Substrate. The Receptor Film is imaged per a graphic card design layout
formatted by the user (this serves as the front image of the card). The back
of the white security substrate will be printed using a black thermal dye
transfer (this serves as the back image of the card). The Receptor Film and
Security Substrate are then fused together in a lamination process, creating
a one-piece card which cannot be separated. The front of the card will meet
the security and durability requirements of this RFP. The back of the card
will also withstand strenuous wear and tear for a minimum of 4 years.
The laminate or DL/ID card coating provided by the Contractor
shall be compatible with the core imaging material and DL/ID card
security images and shall bond to the DL/ID card surface, strongly
resist separation or removal and show fracture or damage of the
picture and DL/ID card information if an attempt is made to remove
the laminate or coating. The lamination or coating must be a
minimum of 6 mils in thickness. Adhesives must not be used to
attach the laminate or coating to the DL/ID card document
Viisage Technology meets this requirement. The 3M D12500 Secure Card meets
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these requirements. The 3M Receptor Film which serves as the top lamination
is typically 8-9 mils in thickness. The Receptor Film is then fused to the
3M Security Substrate using a lamination process.
When the DL/ID card is finished, the applicant's picture and
signature must be an integral part of the core imaging material so
that they cannot be removed or altered without such action being
readily detected under normal viewing conditions without the need
for special training or use of a special device.
Viisage Technology meets this requirement. When the DL/ID card is
-------------------------------------------
finished, the digitally captured applicant's picture and signature images
will be an integral part of the core imaging material so that they cannot be
removed or altered without such action being readily detected under normal
viewing conditions without the need for special training or use of a special
device.
The sealed DL/ID card shall be optically clear, with a no-glare
matte finish.
Viisage Technology meets this requirement. The sealed DL/ID will be
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optically clear, with a no-glare matte finish. The 3M D12500 Secure Card
provided by VIsage result in a high quality clearly visible data cards that
are both durable and secure.
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It is desired that the area available for pictures and text extend
across the entire surface of the DL/ID card, for maximum
utilization of available space.
Viisage Technology meets this requirement. The area available for pictures
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and text of Viisage provide cards will extend across the entire surface of
the DL/ID card to enable maximum utilization of available space.
1.15-B.4.c DL/ID Card Printing and Headers
The Contractor will work with ISOS in determining the final design
of all DL/ID cards, which will be approved by lSOS.
Viisage will work with ISOS in determining the final design of all DL/ID
cards which1 Viisage agrees, will be approved by ISOS. Card layout, hologram
design and system functional specifications are one of the earlier tasks in
Viisage's development and implementation plan.
The Image Workstations shall under computer control be able to
change from one type of DL/ID card to another, including header
and other color, enhance selected data fields in color, print
selected fields using variable size and font types, and print
distinctive text for applicants under 21, based on issuance data
supplied by the ISOS Communications Network.
Viisage Technology meets this requirement. The Image Workstations will1
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under computer control, be able to change from one type of DL/ID card to
another, including header and other color3 enhance selected data fields in
color, print selected fields using variable size and font types, and print
distinctive text for applicants under 21, based on issuance data supplied by
the ISOS Communications Network. Viisage has designed a flexible system that
comprises of card template files. The template file describes the card
design1 layout and features desired by ISOS. These templates are ASCII files
that can be modified and changed. There is a front and back template for
each card type. Viisage's application also has a program function called
template processing. Based on the applicant data passed by the ISOS host
application the appropriate template is picked up by the template processing
function and automatically the corresponding card is printed.
Viisage can automatically print (pound)(pound)Under 21 till MMIDDIYYYY" in
red or any other color desired by ISOS. Viisage can also automatically put a
red or other color border around the image to indicate under 21 applicants.
The Contractor must provide for up to six (6) unique header
colors. At the present time there is expected to be a need for a
total of three (3) header colors used with the various DL/ID
cards. The Contractor agrees that, should new initiatives or
legislative requirements occur prior to implementation that
require additional header colors, those shall be incorporated. A
variety of text
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descriptions will appear with each header color, to distinguish
the type of card. These include but are not limited to Driver's
License, CDL, CDL-School Bus, ID Card, Instruction Permit, and
Temporary Driver's License. The Headers and header colors are
expected to be for:
. DL/IDs for applicants over 21 years of age (blue).
. DL/IDs for applicants 18 to 21 years of age (yellow).
. DL/IDs for applicants under 18 years of age (red).
Viisage Technology meets these requirements. Viisage will provide up to six
--------------------------------------------
(6) unique header colors. Viisage understands that at the present time there
is expected to be a need for a total of three (3) header colors used with
the various DLIID cards. Viisage agrees that, should new initiatives or
legislative requirements occur prior to implementation that require
additional header colors, those will be incorporated. Viisage will also
support a variety of text descriptions that will appear with each header
color, to distinguish the type of card. Viisage understands that these
include, but are not limited to Driver's License, CDL, CDL-School Bus, ID
Card, Instruction Permit, and Temporary Driver's License. The Headers and
header colors are expected to be for:
. DL/IDs for applicants over 21 years of age (blue).
. DL/IDs for applicants 18 to 21 years of age (yellow).
. DL/IDs for applicants under 18 years of age (red).
As stated above, Viisage's card templates and template processing
automatically processes the appropriate card based on the data received from
the mainframe which Viisage assumes has parameter(s) to identify the card
type to be made.
1.15-B.4.d Front of the DI/ID Card
The front of the DL/ID card shall contain the applicant's picture
in color; the applicant's signature; the applicant's demographic
information; social Security number; appropriate headers; the
State Seal and State name; the Secretary of State's name;
applicable classification, restriction, and endorsement codes;
issue date; organ donor designation; a designation of whether it
is an original, dupilcate, or corrected license and the number of
those issued; expiration date; Image Workstation number; combined
facility and application number; an optically variable device or
overlay and other security features and background information
designated by ISOS. See Attachment "C" for current DL/ID card
content requirements.
Viisage Technology meets this requirement. The front of the DL/ID card will
------------------------------------------
contain data required by RFP and Attachment "C"
. The applicant's picture in color;
. The applicant's signature;
. The applicant's demographic information;
. Social Security number;
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. Appropriate headers;
. The State Seal and State name;
. The Secretary of State's name;
. Applicable classification, restriction, and endorsement codes;
. Issue date;
. Organ donor designation;
. A designation of whether it is an original, duplicate, or
corrected license and the number of those issued;
. Expiration date;
. Image Workstation number;
. Combined facility and application number;
. An optically variable overlay hologram and if desired by
ISOS a ghost image, and
. Background information designated by ISOS.
The picture must be an (pound)P. above the shoulder" picture of
the applicant, and should be approximately 1-1/4" in width and 1-
1/2" in height. The picture will appear on the right hand or left
hand side of the DL/ID card. The system must be capable of
printing the picture anywhere on the DL/ID card, to accommodate
possible future design changes. A border must appear around the
outside edge of the picture. A beveled or similar distinctive
border that more clearly shows any attempt to substitute a
picture is desirable.
Viisage Technology meets this requirement. The picture image on the card
---------------------------------------------
will be an uabove the shoulder" picture of the applicant, and will be
approximately 1-114" in width and 1-112" in height. The picture will appear
on the right hand or left hand side of the DL/ID card. The system will be
capable of printing the picture anywhere on the DL/ID card, to accommodate
possible future design changes. A border will appear around the outside edge
of the picture. Viisage understands that lSOS desires a beveled or similar
distinctive border that more clearly shows any attempt to substitute a
picture. Viisage will make its best effort to meet the desired requirements
and work with ISOS to design the a highly appealing and secure card.
ISOS processes DL/ID cards that are to be issued without pictures
at 1505 headquarters. The words "Valid without Photo" or "Valid
Without Photo and Signature" must appear in the area where the
applicant's picture image would normally appear. The contractor
must work with ISOS to develop a mutually agreeable method of
handling these DL/ID cards.
Viisage Technology meets this requirement. Viisage understands that ISOS
--------------------------------------------
processes DL/ID cards that are to be issued without pictures at ISOS
headquarters. The words "Valid without Photo" or "Valid Without Photo and
Signature" must appear in the area where the applicant's picture image would
normally appear. Viisage will work with ISOS to develop a mutually agreeable
method of handling these DL/ID cards. Viisage has supplied systems to
several other States with similar requirements. A special template
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can be developed to print such cards provided that data indicating this type
of card is required to be printed is supplied by the mainframe application
(this is not a Viisage system constraint but provides consistent capability
to only print cards that the mainframe application issues requests to
print).
The type of DL/lD Card must be presented in the DL/ID card
headers. The presentation of date of birth, applicant name, and
DL/ID card expiration date must be distinctive3 presented as
larger, darker text and/or with distinctive background colors. If
the applicant is under 21 years of age, the phrase "Under 21 Until
MO/DAY/YEAR" shall appear with a distinctive form, color, ancilor
font.
Viisage Technology meets this requirement. The type of DL/ID Card will be
-----------------------------------------
presented in the DL/ID card headers. The presentation of date of birth,
applicant name, and DL/ID card expiration date will be distinctive,
presented as larger, darker text and/or with distinctive background colors.
If the applicant is under 21 years of age, the phrase under 21 Until
MO/DAY/YEAR" will appear with a distinctive form, color and/or font. If
applicable the word "DONOR" will appear next to the picture, written upward
along the side of the picture, directly outside of the border. Its size
and/or color and/or font will make it readily visible. Viisage will work
with ISOS to agree on the layout and design of the card and obtain lSOS
approval on the final card design.
The signature must be a smooth reproduction of the applicant's
signature, shall be horizontal, and shall not be jagged in
appearance. The signature shall overprint on a portion of the
applicant's picture as long as signature readabillty is not
diminished.
Viisage Technology meets this requirement. After the portrait is captured,
-----------------------------------------
the system will display the screen below to capture the signature. The
signature image capture process begins with the Customer signing his/her
name in a box on a "signature" card provided by Viisage. The signature cards
are slips of paper intrinsically capable of being used by right or left
handed as well as disabled individuals. After completing the signing process
the Customer hands the signature card to the operator who inserts the card
into the signature capture window located at the back of the Sensor Mast
assembly.
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The signature image is immediately displayed as live video on the
workstation display screen. The signature image display window preserves the
four to one aspect ratio of the signature digitizing area and as displayed
is just less than half the width of the operator monitor. The operator may
through the use of the "Up", "Down', "Left' and "Right' arrows on the
keyboard position the signature optimally in the signature capture window.
Once the signature is frozen and aligned in the center (by the arrow keys),
the operator may accept or exit the signature capture process. The signature
is captured as the applicant signed it on the card and Viisage believes is a
smooth reproduction of the applicant's signature. It is horizontal (as shown
on the screen above), and is not be jagged in appearance. The signature will
overprint on a portion of the applicant's picture as long as signature
readability is not diminished. Prior to final card design approval Viisage
will print sample cards for ISOS acceptance.
A 1-D bar code must appear on the front or the back of the DUID
card, and shall contain the DUID number and expiration date. Final
location will be approved by ISOS as part of final design.
Viisage Technology meets this requirement. A ID bar code will be printed on
-----------------------------------------
the front or the back of the DLIlD card, and will contain the DUID number
and expiration date. Viisage agrees that the final location will be approved
by ISOS as part of final design.
The 1-D bar code shall be of a type that offers maximum
utilization opportunities for retailers, using existing 1-D bar
code readers currently available to and/or in widespread use by
retailers.
Viisage Technology meets this requirement. The 1-D bar code will be of a
-----------------------------------------
type that offers maximum utilization opportunities for retailers, using
existing I-D bar code readers currently available to and/or in widespread
use by retailers.
1.15-B.4.e Back of the DIIID Card
The back of the DUID card shall contain the explanation of any
classification and/or endorsement and/or restriction codes which
appear on the front of the DUID card and which are unique to the
applicant There will be up to two (2) unique classification codes,
five (5) unique endorsement codes, and eight (8) unique
restriction codes on a DUID card.
Viisage Technology meets this requirement. The back of the DUID card will
-----------------------------------------
contain the explanation of any classification and/or endorsement and/or
restriction codes which appear on the front of the DUID card and which are
unique to the applicant. Viisage understands that there will be up to two
(2) unique classification codes, five (5) unique endorsement codes, and
eight (8) unique restriction codes on a DUID card. Viisage assumes that this
data will be provided by ISOS and Viisage will works with ISOS to select the
appropriate font type and size to print the data on the back of the card.
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The DUID card must contain an encrypted two-dimensional (2D)
bar-code that contains the text information appearing on the front
of the DUID card For the samples, the 2D bar code shall appear on
the back of the card. Final location will be approved by lSOS as
part of final design. The back of the DUID card must be printed in
true black to maintain maximum readability (paragraph added per
RFP addendum).
Viisage Technology meets this requirement. The DLIID card will contain an
-----------------------------------------
encrypted two-dimensional (2D) bar-code that contains the text information
appearing on the front of the DL/ID card. Viisage has supplied samples with
the 2D bar code on the back of the card. Viisage agrees that the final
location will be approved by ISOS as part of final design. The back of the
DUID card will use a pure black resin to print in time black to maintain
maximum readability.
The text required by Illinois law (See Attachment D) regarding
organ donation, the Anatomical Gift Act, and medical information,
all of which appears on the current Illinois DUID card, must be
included. The back of the DUID card must include a writable
surface in an area for the applicant and two witnesses to manually
write the designations and names as required, and a writable
surface for blood type/Rh Factor and for possible additional code
restrictions described in Attachment C.
Viisage Technology meets this requirement. Viisage understands that the text
-----------------------------------------
required by Illinois law regarding organ donation, the Anatomical Gift Act,
and medical information, all of which appears on the current Illinois DLIID
card, must be included and Viisage agrees that it will be included. The back
of the DUID card will have a writable surface in an area for the applicant
and two witnesses to manually write the designations and names as required,
and a writable surface for blood typelRh Factor and for possible additional
code restrictions described in RFP Attachment C. Viisage will provide cards
with writable surface on the back of the card and will work with ISOS to
meet these needs as well as printing endorsement, restrictions and medical
code data on the back. Since the State also desires a 2-D and/or a 1 -D
barcode on the back, Viisage and ISOS will work together to meet these and
other needs within the real estate available on the back along with
providing an esthetically pleasing card to the applicants.
It is required that the samples submitted with the Bidder's
proposal contain all of the required back printing.
Viisage has provided sample cards which contain all the required back
printing and understands that this is only to evaluate the capability the
final design will be approved by ISOS.
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1.15-B.4.f DLIID Card Durability and Security
A. Card Life: DUID cards must be guaranteed to last a minimum of
ten (10) years. A small percentage of DUID cards currently issued
are valid for up to ten (10) years. Other DUIDs may be kept for as
many as nine years under currently envisioned renewal initiatives.
Viisage Technology meets this requirement. The DUID cards are guaranteed to
------------------------------------------
last a minimum of ten (10) years under normal use. Viisage understands that
a small percentage of DUID cards currently issued are valid for up to ten
(10) years. Other DLIIDs may be kept for as many as nine years under
currently envisioned renewal initiatives.
The color picture image must remain stable and survive intact
under conditions of strenuous wear and tear and must not
significantly deteriorate or discolor during the ten (10) year
life of the DUID card, nor shall the front printed matter
significantly deteriorate or become illegible in that period of
time. The Contractor will not be paid for any cards that are
produced to replace cards that have not met the ten (10) year life
requirement
Viisage Technology meets this requirement. The color picture image will
-----------------------------------------
remain stable and survive intact under conditions of strenuous wear and tear
and will not significantly deteriorate or discolor during the ten (10) year
life of the DUID card, nor will the front printed matter significantly
deteriorate or become illegible in that period of time. Viisage understands
that it will not be paid for any cards that are produced to replace cards
that have not met the ten (10) year life requirement.
B. Other Characteristics: The applicant's image, signature and
demographic data shall be electronically captured, digitized, and
transferred to the imaging materials so that they cannot be
removed or altered without being readily detected under normal
viewing conditions.
Bidders are required to submit detailed information on those
characteristics, materials, and features which are provided in
their proposed DUID card for protection against various forms of
counterfeiting, alteration or substitution of images, or data, or
duplication of the entire DUID card. Each DUID card issued shall
be of such material and design to prevent its reproduction or
alteration without being readily detected.
Viisage Technology meets this requirement. The applicant's image, signature
-----------------------------------------
and demographic data will be electronically captured, digitized, and
transferred to the imaging materials so that they cannot be removed or
altered without being readily detected under normal viewing conditions.
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The DUID cards are manufactured at the imaging workstation using dye
sublimation ribbons and the 3M D12500 Secure Card materials (Receptor Film
and Security Substrate). The DUID card is manufactured in a one step process
in the printer and delivered to the operator ready for issue to the
Customer.
The DUID card information is applied to the Receptor Film (front) and the
Security Substrate (back) during the personalization process using a dye
sublimation printer. The dyes penetrate the surface of the card and cannot
be completely removed without destroying the surface of the card. The dye
sublimation process can incorporate virtually any combination of text and
images in full color anywhere on the front surface of the card. The black
panel ribbon used to print the back surface of the card can likewise print
any combination of text and graphic on the back of the card in black. The
Customer data including demographic data, portrait and signature will be
overlaid with state specific images to create a document layout that is very
difficult to forge.
The 3M D12500 Secure Card is a transparent, multilayer material with a
customized security pattern that is visible under both normal and
retroreflective viewing conditions. Under normal ambient lighting
conditions, the customized security pattern or logo will vary in color and
intensity depending on the viewing angle. When viewed head on with a focused
light source such as a hand held verifier, the logo or pattern appears a 5
retroreflective image.
The proposed DUID card shall incorporate one or more special
security feature that allow verification of the authenticity and
integrity of a DUlD card under normal viewing conditions without a
lengthy detailed examination or special equipment Microprinting of
other covert features may also be proposed as secondary security
features.
The 3M D12500 Secure Card has three security features. The security features
are customized for each application and customer. The overt feature (eye
visible) has selective coverage and the covert feature (ultraviolet) repeats
across the entire document.
The first feature is a customized eye visible image (overt feature) that
when viewed in ambient light conditions will exhibit a change in appearance
as the viewing angle is changed. The change in appearance will be a shift in
color intensity or reflectivity.
The second security feature is the eye visible feature which will
retroreflect back to the eye when using a retroviewer. This second security
feature becomes readily observable when examining the document under
retroreflective lighting. The use of a collimated light source (hand held or
desk top verifier) is the recommended method for examining the documents.
The overt feature will retroreflect under these lighting conditions.
The third security feature is an ultraviolet (UV) pattern under the lens
layer. This feature is a repeating pattern of the eye visible feature but
will only be detectable under UV light. The UV feature secures the free
Image Receptor Film prior to lamination and is the third authentication
feature for the laminated Secure Card. The UV fluorescent
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pattern will be visible under black light conditions (365 mm wavelength) and
repeats across the entire document.
Tampering with the laminated document will result in visual damage and/or
destruction of the card. Duplication of the document using a color copier
will fail to reproduce,the change in appearance of the overt feature (color
or reflective shift) that typically occurs as the viewing angle is changed.
Also, in a duplicated document, the overt feature will not retroreflect and
the covert feature will not appear under a UV light source.
Viisage has delivered systems that incorporate ghost images of the Customer,
document headers including specific color schemes and images, state flags,
registrar signatures, organ donor/living will symbols, one and two
dimensional bar codes etc. Any and/or all of these features may be over or
underlaid in a document layout to make the DLIID card more difficult to
forge.
After the dye sublimation printing process is complete, the Receptor Film
and the Security Substrate are fused together to create a single card. The
security features will provide superior protection against counterfeiting
and duplication of the entire document
C. Optically Variable Security Feature: The DUID card must be
protected from duplication, alteration, and substitution of the
picture image, by using an optically variable security feature.
This security feature must not create otherwise unusable space on
the DUID card or distort or obscure any of the information
contained on the front of the DUID card, including the picture
image. The optically variable security feature should be
positioned on the DUID card to cover at a minimum part of the
birth date area and picture image. When viewed from different
angles, the security feature must change color or image or both in
order to protect the DUID card from fraudulent dupilcation,
including attempted fraud with color photography or color laser
copiers. The image/color change must be apparent to the human eye
without the need for special training or use of a special device.
The security image/color change shall readily show distortion or
destruction in the graphic design and to the DUID card including
information on the DUID card if an attempt is made by application
of heat or other means to separate the laminate/seal form the DUID
card, or to alter the DUID card information.
The materials used to create the optically variable security
feature shall not be available to the public. Its design shall be
unique to Illinois. The security feature must be incorporated into
the card as part of the printing process.
Viisage Technology meets these requirements. The 3M D12500 Secure Card is a
-------------------------------------------
transparent, multilayer material with a customized security pattern that is
visible under both normal and retroreflective viewing conditions. Under
normal ambient lighting conditions, the customized security pattern or logo
will vary in color and intensity
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depending on the viewing angle. When viewed head on with a focused light
source such as a hand held verifier, the logo or pattern appears a 5
retroreflective image.
The 3M D12500 Secure Card has three security features. The security features
are customized for each application and customer. The overt freature (eye
visible) has selective coverage and the covert feature (ultraviolet) repeats
across the entire document.
The first feature is a customized eye visible image (overt feature) that
when viewed in ambient light conditions will exhibit a change in appearance
as the viewing angle is changed. The change in appearance will be a shift in
color intensity or reflectivity.
The second security feature is the eye visible feature which will
retroreflect back to the eye when using a retroviewer. This second security
feature becomes readily observable when examining the document under
retroreflective lighting. The use of a collimated light source (hand held or
desk top verifier) is the recommended method for examining the documents.
The overt feature will retroreflect under these lighting conditions.
The third security feature is an ultraviolet (UV) pattern under the lens
layer. This feature is a repeating pattern of the eye visible feature but
will only be detectable under UV light. The UV feature secures the free
Image Receptor Film prior to lamination and is the third authentication
feature for the laminated Secure Card. The UV fluorescent pattern will be
visible under black light conditions (365 mm wavelength) and repeats across
the entire document.
Tampering with the laminated document will result in visual damage and/or
destruction of the card. Duplication of the document using a color copier
will fail to reproduce the change in appearance of the overt feature (color
or reflective shift) that typically occurs as the viewing angle is changed.
Also, in a duplicated document, the overt feature will not retroreflect and
the covert feature will not appear under a UV light source.
D. 2-D Bar Code: The DUID card shall be protected against
counterfeiting and alteration by means of an encryption system
using a high-density two-dimensional (2-D) bar-code printed on the
DUID card. The bar-code shall contain the text on the front of the
card. The AAMVA Best Practices Recommendations For The Use Of
Bar-Codes must be followed.
Since AAMVA does not currently have a specific recommendation for
method of encryption, the Bidder will recommend a method in their
response. At the time of implementation, the Contractor will
supply either the AAMVArecommended method if there is one, or an
encryption method approved by ISOS. The Bidder must explain in
their proposal the structure of their 2-D bar-code and the
approximate amount of space it will occupy on the back of the DUID
card.
Viisage Technology meets these requirements. The DUID card will be protected
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density two-dimensional (2-D) bar-code printed on the DL/ID/ID card. The bar-
code will contain the text on the front of the card. The AAMVA Best Practices
Recommendations For The Use Of Bar-Codes will be followed. Since AAMVA does not
currently have a specific recommendation for method of encryption, VIsage will
supply either the AAMVA-recommended method if there is one1 or an encryption
method approved by 1505.
The DL/ID card will be protected against counterfeiting and alteration by means
of an encryption systems using a high-density two-dimensional (2-D) bar-code
printed on the back of the DL/ID card. Viisage's method of encryption will be
provided after contract award to retain the security/integrity of the data and
card. The bar-code will also contain the demographic data and, if required by
the ISOS, may contain color or B&W picture image of the Customer. The AAMVA Best
Practice Recommendations for Use of Bar-Codes will be followed.
If this option is selected, the 2-D bar-code will be constructed using the PDF4I
7 encoding method. The data structure of the bar-code will adhere to the AAMVA
Best Practices Recommendations. The bar-code will employ an AAMVA compliant
header and subfile designators. The bar-code header and subfile format is
described in Appendix B of the AAMVA Best Practices Recommendations. Following
the header and subfile designators will be the subfile containing the
cardholder's demographic data as displayed on the front of the DL/ID card. This
subfile data will consist of 17 fields. Each field will be preceded by a one
byte Data Element Separator and its own unique two byte field identifier. These
data fields will consist of the following: ID Number, Name, Street Address,
City, State, Zip Code, Sex1 Height, Weight, Hair, Eyes, Class Code, Restriction
Codes, Endorsement Codes, Date of Birth, Date of Issuance, and Date of
Expiration. The demographic data subfile will be concluded with a one byte
segment terminator. A second subfile may follow and contain a
compressed/encrypted B&W or color picture image (if selected).
The size of the bar-code is dependent on' the amount of data encoded, the error
correction level, module width and module aspect ratio. A module is the smallest
element of the PDF4I7 symbol. In order to minimize size and not compromise
readability a correction level of three, a module width of .01 inches and a
height to width aspect ratio of 2:1 were chosen. When encoding 200 bytes of
demographic data without a picture, a bar-code size of 2.05" wide by .40" high
is obtained. A 650 byte compressed B&W picture is combined with the 200 bytes of
data to obtain a bar-code size of 3.07" wide by 1.02" high. Replacing the B&W
image with a 750 byte compressed color picture results in a bar-code size of
3.07" wide by 1.12" high. The width by height dimensions may be varied by
changing the number PDF4I7 symbol columns. If the width by height dimensions
chosen are changed, the overall area the bar-code occupies should remain
approximately constant.
E. Samples: Bidders are required to submit sample DL/ID cards, as
specified in these RFP requirements, and submit an independent
testing laboratory evaluation of the DL/ID card material
composition, durability, and security. Samples shall include
examples of placement of the picture on both
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the left and the right hand side. If the proposed samples
submitted cannot fulfill durability and security requirements of
ISOS stipulated in this RFP, 1505 may reject the proposal solely
on this basis.
Viisage Technology meets this requirement. Visage has submitted sample DL/ID
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cards, as specified in the RFP requirements1 and has submitted an independent
testing laboratory evaluation of the DL/ID card material composition,
durability, and security. Samples include examples of placement of the picture
on both the left and the right hand side. These samples and the report are
included in the proposal response.
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1.15-B.5 TRAINING
Note: The following section provides a point-by-point discussion of the
requirements outlined in Section 9.00 of the RFP.
1.15-B.5.a General Considerations
The Contractor must provide all training, both for the initial
implementation and follow-up training as needed with advances in
technology. Initially, in implementing the system, the Contractor
must provide sufficient framing sessions for approximately 850
ISOS facility personnel on the full use of the Image Workstation
and DL/ID card issuance process. This initial training shall take
place at a minimum of (4) locations Statewide. Currently, it is
expected that these sites will be in Marion, Springfield, Peoria,
and Hillside. The 1505 personnel involved must have their initial
training take place within 10 working days of the implementation
in their facility. In addition, the Contractor must provide 8
hours of on-site training in the facility, on the work day of
and/or first work day following installation of Image
Workstations.
Viisage understands and will comply.
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ISOS will provide the training sites or classrooms and pay the
travel expenses for ISOS personnel. The final location and number
of framing classes to be conducted at each site as well as dates
and times for each session shall be approved by ISOS. The training
sessions shall not impede or disrupt the work flow or operational
functions being conducted in any facility during training
sessions. The final Training Plan, including training content,
length, format, instructors, and materials, methods and supplies
used shall be subject to prior ISOS approval.
Viisage's training manager will work closely with ISOS to develop a Final
Training Plan to be completed as specified by ISOS upon contract award. The plan
will incorporate ISOS's feedback and additional information, results of the
needs assessment, and finalized information for the overall project plan. The
Final Training Plan will update all aspects of the Training Plan including
training content, length, format, instructors, materials, methods and supplies
used, schedule and support. In addition, it will detail any training options
that ISOS has selected.
All Contractor-provided personnel involved in training must be
thoroughly familiar with ISOS system prior to being involved in
any training of 1505 personnel. A sufficient number of trainers
and equipment, supplies and materials must be provided by the
Contractor to meet framing needs .
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All the Viisage's personnel involved in training is thoroughly familiar with
various models of Digitized Driver Licensing system, including Central
Production and Over-the-Counter versions. Before active involvement in training
for the state of illinois1 Viisage's training personnel will be instructed on
details and specifics of ISOS system. Viisage will provide enough training
equipment, supplies, and materials to meet training needs of ISOS personnel.
The Contractor must provide training for a minimum of 20 ISOS personnel
on the complete operations of the Central Image System if it is
Contractor-provided. This training shall take place where the Central
Image System is located. Training must be offered during four separate
work shifts which Includes two night shift.
Viisage understands and will comply.
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If a Central Issuance System is implemented in the term of the
contract, the Contractor must provide training for a minimum of 20 1505
personnel on the full use of the System. This training shall take place
where the Central Issuance System is located.
Viisage understands and will comply.
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1.i5-B.5.b Training Plan
The Bidder will provide detailed plans for all initial and ongoing
training. The following information must be included regarding the
proposed training:
. Description, including content and duration, of the
initial training
. Description, including content, of on-site framing
. Description of the refresher training
. Detail the type of follow-up training plan
. Qualifications and experience of instructors
. The maximum number of students to be included in a
class
. Description of any training methods and materials to
be used
Viisage Technology believes that training is a key element to the success of the
proposed ISOS Driver Licensing System. To ensure a thoroughly trained staff and
a smooth implementation, Viisage's experienced training team has developed the
following Preliminary Plan to identify overall training goals, individual
training deliverables, and tentative schedules.
Needs Assessment - Immediately following contract award, Viisage's training team
will begin implementation of the Training Plan with a Needs Assessment. Viisage
will perform the Needs Assessment by doing the following:
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1. Speaking with the State individual(s) responsible for
training.
2. Spending time on site at the DSD facilities locations,
observing and speaking with employees who will actually use
the new system.
3. Working with other key team members to identify project
constraints.
In a process of needs assessment the Viisage training team will do the
following:
1. Clarify its understanding of State's training objectives and
priorities.
2. Identify any unanticipated or underestimated training needs.
3. Identify and address any issues or concerns.
4. Preview the State provided training facilities.
Historically a minimum room size of 30' x 40' enhances the
student productivity in the training class.
The results of the needs assessment will be reflected in the Final Training
Plan.
Description, including content and duration, of the initial training
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As requested in Illinois RFP Viisage's training team will provide sessions of
initial training for approximately 850 ISOS facility personnel at four regional
sites on the full use of the Image Workstation and DL/ID card issuance process.
Following is an outline and description of the DDL Workstation Over-the Counter
Operation and Minor Maintenance Training Course including intended audience,
prerequisites, course goals, course overview, number of instructors, class size,
format, duration, accompanying materials, class outline, measurement techniques
and expected outcome.
Viisage will provide the following hands-on training for ISOS Facility Personnel
in the use of the DDL over-the-counter image capture production workstations:
. Train approximately 850 ISOS Facility Personnel to capture, store,
and transmit portrait and signature images and produce DDL/ID cards.
. Conduct initial training of DDL Workstation Over-the Counter
operation at 4 regional sites designated by ISOS.
. Provide minor maintenance training so that ISOS operators can
identify and resolve problems quickly and efficiently.
. Provide on-site training at each facility on the work day of and/or
first work day following installation of Image Workstations.
. Provide one (1) Operator's and Training Manual and all updates to
each ISOS operator for their use at the training.
. Provide on-going operator training and support, as will be agreed
upon by Viisage and ISOS.
. Minimize the impact of training efforts on the ISOS's operation.
Following Tables are the Training Outline (Table 1) and Course Description
(Table 2) of the Digital Driver Licensing Workstation Operation and Minor
Maintenance Training Course, including intended audience, prerequisites, course
goals, course overview,
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number of instructors, class size, format, duration, accompanying materials,
class outline, measurement techniques and expected outcome.
TABLE 1 - TRAINING OUTLINE
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Intended Audience: Approximately 850 ISOS facility personnel
Prerequisites: Primarily designed for users with no technical expertise.
However, basic PC/computer skills are desired.
Goal: The goal of the initial training is to give all users:
1. Instruction in every aspect of the DDL system's normal daily operation and
maintenance.
2. Opportunity to develop confidence through practice prior to implementation.
Overview: The DDL System is easy to learn and operate. This course will provide:
. An overview of the technology updates occurring in the DDL workstation and
how they will affect the operator's work process
. A step-by-step explanation of the DDL's system operation
. Minor preventive and remedial maintenance
. An introduction to handling simple problems and exceptions.
Class Size: Approximately sixteen (16)
Instructors: One (1) and one (1) assistant per class.
Format: Lecture/lab/demo
Duration: Eight (8) hours (includes instruction and hands-on practice)
Materials: Overhead slides, videotape, and an operator's manual for each
student's use.
Equipment: Viisage will provide two (2) complete training systems for each
class. Expected Outcome: Upon successful completion of the course, students will
be able to do the following:
- Start up the system
- Capture a portrait and signature image
- View images
- Print a card
- Replace consumables including printer ribbon and card stock
- Identify problems and resolve or escalate, as appropriate
- Log off the system
Measurement: Each student will be required to capture a portrait image, print a
card and replace printer consumables.
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TABLE 2 - COURSE DESCRIPTION
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1. Welcome
- Introductions
- Expectations
- Overview of Agenda
2. Introduction to System
- Objectives of the project
- Description of the new license
- Description of the new system
- Expected benefits to customers
- Expected benefits to the employees
- System Logon
3. Capturing a Portrait and Signature Image
4. Viewing an Image
5. Printing a Card
6. Maintaining the Printer
- How to add more card stock
- How to change the ribbon
- How to change the overlay
- How to change the clearing tape.
7. Troubleshooting
- Error messages
- Other problems
8. Logging out
9. Request for Course evaluation by filling the form. (Example of the form 3
follows)
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FORM 3- TRAINING EVALUATION FORM - Page 1
Viisage Technology Customer Training Course Evaluation
Course Name: Course Number:
Instructor: Today's Date:
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Your feedback about the quality and content of the course you have just
completed is very important to us. This information will be used in our efforts
to continuously improve Viisage's customer training programs.
In the following two sections3 please use a scale of I to 5 to indicate your
agreement or disagreement with each point.
I - Strongly Agree 2- Agree 3 - Neutral 4 - Disagree 5- Strongly Disagree
Course Content
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1. Learning objectives for the course were clearly
stated and achieved. _________
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2. Course outline and format were appropriate for
the kind of information presented. _________
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3. Written materials used were helpful in understanding
basic ideas and concepts. _________
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4. Most of the subject matter covered by this course is
relevant to my current job. _________
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Quality of Instruction
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5. Instructor was well prepared and organized. _________
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6. Concepts and ideas were effectively communicated. _________
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7. Participants were treated with respect, and had their
questions answered thoroughly. _________
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8. Instructor used a variety of training methods to
present information and teach the course. _________
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9. Class participation was enthusiastic and interactive. _________
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FORM 3- TRAINING EVALUATION FORM - Page 2
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Overall Evaluation
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What suggestions do you have for improving this course?
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What part of the course was most useful to you? Why?
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What part of the course was least useful to you? Why?
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What additional training would you like to see offered?
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Do you have any other comments or suggestions?
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Description, including content, of the on-site training
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As requested in Illinois' RFP Viisage's training team thoroughly familiar with
both, the operational and technical aspects of the DDL system will provide on-
site training sessions in the facility on the work day of and/or first work day
following installation of Image Workstations. Following is a Form 4 of the On-
site Course Description.
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TABLE 4-ON-SITE COURSE DESCRIPTION
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1. Welcome
- Introductions
- Expectations
- Overview of Agenda and Reminding of the Initial Training content.
2. Introduction to System, considering
- Overall Familiarity and Experience as a results of Initial Training
- Objectives of the project
- Description of the new license
- Description of the new system
- Expected benefits to customers
- Expected benefits to the employees
- System Logon
3. Capturing a Portrait and Signature Image
4. Viewing an Image
5. Printing a Card
6. Maintaining the Printer
- How to add more card stock - How to change the ribbon - How to change
the overlay
- How to change the clearing tape.
7. Troubleshooting
- Error messages
- Other problems
8. Logging out
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Description of the refresher training
--------------------------------------
Refresher training will be done on as needed basis with contents depending upon
the scope of questions/problems experienced by facility personnel. If necessary
on-site training content will be presented again to the person (s) in need.
Viisage will provide an Operator's Manual with each Image Workstation where in
clear and simple way, step-by-step operation procedures will be presented.
Detail the type of follow-up training plan
--------------------------------------------
Viisage will provide follow-up training for agreed upon purposes that may
include:
. New-hire training
. Training on new equipment or new procedures
. Remedial training
. Technical training.
Note the following constraints and considerations:
. Topics for additional training must fall within the scope of this
contract
. Scheduling of training is subject to reasonable lead
times.
. If agreed upon with ISOS, a training video may be used for
refresher training.
Qualifications and experience of instructors
---------------------------------------------
Training Team - Viisage's teamwork approach to program management extends to
training. A Training Manager, Ms. Kathleen Camire, has already been identified
for the ISOS DDL project. Ms. Camire has begun working closely with Walter
Krepcio, the Program Manager, and other team members to develop this preliminary
training plan in support of the overall program goals and in coordination with
all other aspects of the project.
Ms. Camire brings 15 years of technical and training experience to the ISOS DDL
program including the design, writing, management and delivery of curricula,
training materials, training videos, and special training for disabled adults.
Most recently, she was responsible for delivery, training and curriculum
development for the North Carolina Division of Motor vehicles Digitized Driver's
License System. Previously, she was the Training Manager for the Massachusetts
Registry, Ohio Bureau of Motor Vehicles' Digitized Driver's License Systems, and
Arizona Motor Vehicles Division's Digitized Driver's License System. Ms.
Camire's experience is detailed in her resume in Section 1.15-K.
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Viisage's Training team consists from the highly knowledgeable, professional,
and thoroughly familiar with the system personnel of Viisage and Data Systems
Network Corp. employees.
The maximum number of students to be included in class:
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Please refer to Training Outline segment of this 1.1 5-k Section for requested
information.
Description of any training methods and materials to be used:
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Method of Training - Viisage Technology Training Methodology is referred to as
"Experiential Learning". Experiential Learning or "Learning By Doing" is a
process that allows maximum learner involvement This level of involvement
promotes understanding, which leads to a successful transfer of learning back to
the workplace. Experiential activities fulfill a variety of needs:
. Improve Communication
-------
. Assess Personal and Group Goals/Performance
------
. Enhance Problem Solving through Sharing of Information
-------
. Transfer Learning from the Classroom to the Workplace Effectively.
--------
The "Learning By Doing" method combined with the "Lecture" method, used to
explain how to use and understand the Operator's Manual, plus providing a
"Question and Answer Session" has proven to be a very successful methodology for
Viisage when doing similar training for other Divisions of Motor Vehicles
personnel. This methodology is also applied to any on-going training support.
In a process of curriculum design Viisage defines scope of the future training
objectives. Based on the Customer's RFP requirements Viisage outlines
preliminary plan of contents to cover. It based, but not limited to the
following:
. Training objectives
. Detailed description of initial class including:
- Content and course outline
- Goals and anticipated outcomes
- Expected duration
- Number of MVD Personnel
- Number of instructors
- Materials to be used
. Experience and qualifications of training team members
. Descriptions of installation day support and ongoing support
. Sample documentation and training tools.
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1.15-B.5.c Training Materials
A detailed list of the tasks and steps an Operator must perform
daily to issue DL/ID cards must be part of training materials. A
sample of training materials must be provided with the Bidder's
response. It must include an outline of the training, and a summary
of the knowledge and skill areas required by ISOS personnel, which
must be addressed in training. A sample of the Operator's manual
must be provided with the Bidders response. If an existing
Contractor-developed training manual or operator's manual for a
similar system is substantially the same in content and format, and
if the Contractor chooses to offer them as examples of the manuals
to be developed for Illinois, they may be provided as the samples.
They must be accompanied by supplemental material describing any
planned modifications or additions for Illinois.
The Contractor must provide a minimum of one Operator's Manual for
each Image Workstation provided. The Operator's Manual must include
all information required for operating the Image Workstation,
issuing a DL/ID card, and troubleshooting the Image Workstation.
The Contractor must also provide ISOS a minimum of 3 sets of current
documentation on the complete operations of the Central Image System
if the system is supplied by the Contractor to ISOS.
Viisage's training team will plan, research, develop, and produce the following
training materials:
. Overhead slides for each course
. An operator's training and maintenance manual for each student
. enrolled in the DDL Course.
. An operator's manual will be provided with each workstation.
A copy of the overhead slides will be provided to ISOS for its use.
Included in this Response (A-2 of Appendices Section) - is a sample Operator's
and Training Manual. This is the Operator's and Training Manual Viisage
published for the North Carolina Department of Transportation/Division of Motor
Vehicles Digital Driver Licensing System. After proposal award, a customized
training manual for ISOS will be published by Viisage.
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1.15-B.6 TESTING AND IMPLEMENTATION
Note: The following section provides a point-by-point discussion of the
requirements outlined in Section 10.00 of the RFP.
1.15-B.6.a General Considerations
Bidders must submit a detailed, specific workplan and installation
schedule with their proposal that provides for testing and a phased-
in statewide implementation. These must comply with all dates
provided on the Key Date page or elsewhere in this RFP.
This installation plan addresses the following issues:
. Facilities and Equipment
. Transportation
. Site Surveys
. Scheduling
. Installation
Facilities and Equipment
The central distribution depot for all deliverables will be located in
Springfield. Equipment will be received and staged at this facility prior to
being transported to its ultimate destination by the installers. Staging
involves a mock system set-up in which equipment that is especially delicate,
particularly computers and printers, is configured and exercised. This process
minimizes set-up time on site and also ensures that any shipping damage and
other malfunctions are found and corrected before equipment is brought into
customer facilities.
Transportation
Equipment will be shipped from Viisage Technology in Massachusetts via
commercial carrier, and, with the exception of central image system and pilot
workstations, all equipment will be sent to the Viisage's central distribution
depot in Springfield. It is anticipated that installers will arrive by
commercial airlines.
Mobility for people and equipment within Illinois will be in the form of rental
cars or minivans. 3 minivans, each with a capacity of at least 3 complete
workstations, will be operated by the installers and will be dispatched from
Springfield with a 3-day supply of parts and spares.
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Site Surveys
Site surveys will be conducted at every ISOS driver licensing facility1 using
Attachment 1 as a guide. Thorough surveys are necessary for several reasons. In
many cases they serve to introduce the end user to the concept of processing
driver licenses using the new system. location and site conditions can be
verified and examined in detail. If conditions are not suitable for satisfactory
operation of the workstation to be installed, the discrepancies are identified
and recommendations are made for corrective action. Finally1 the optimal cabling
and installation strategies can be determined prior to arriving at the site for
the actual installation: saving time and avoiding confusion.
2 people will each dedicate the 3 week period between 26 JAN 98 and 13 FEB 98 to
surveying each driver license facility in Illinois: at a rate of about 5 sites a
day per person. It should be noted that where an existing counter or piece of
furniture is used to install the imaging workstation, a 4-inch square hole may
have to be cut through the top to attach and power the camera tower, and a
2-inch-diameter circular hole may have to be drilled to route other cables.
Schedule
Please refer to Appendices Section for Installation Schedule developed with
geographic considerations to minimize travel and facilitate training.
Installations will ordinarily take place during the afternoon and evening, so
that camera set-up does not interfere with normal operations; however,
preliminary work such as unpacking equipment or laying cables should be done
before the close of business so that the installation is completed as early as
possible in the evening. Upon contract award, Viisage technology will review
this schedule with ISOS to arrive at a mutually acceptable training and
installation sequence.
The site surveyors will take time out from their survey schedule to install
equipment at the pilot locations in the beginning of February 1998. After the
pilot sites have performed satisfactorily, the bulk of the installations will
begin on 20 April 1998 and be completed by 26 June 1998. Three locations will
typically be completed each weekday evening. Each installation will normally be
accomplished by 1 installer, but some of the first sites will be installed by 2
people to help shorten the learning curve.
Installation
Within 10 days prior to a license office going on line, its employees will have
received formal classroom instruction in the operation and care of the new
imaging workstation. Installers will arrive on site 2 or 3 hours before the
office closes to the public on the day of the installation. This provides the
opportunity to unpack equipment, assemble certain components, prepare cables, or
do any other work which does not interfere with customer operations. Once the
office is closed for business, the installers will place and electronically
connect the workstation in its proper location and configure the system in
accordance with the installation procedure that they will be issued.
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Once all system components are functioning, a prescribed number of test cards
will be produced using data already built into the system. An installation
completion certificate similar to the one shown as Attachment 2 will be filled
out for each site, and when the installer and the ISOS representative are
satisfied that the system is functioning properly, both will sign the
installation section of the form. The installer will leave 'with the test cards
and a copy of the completion certificate, but the original will remain at the
site until the next workday so that the Viisage trainer and the ISOS
representative can complete the implementation portion of the form after the
first day of successful operation of the new system. The trainer will leave with
the original installation completion certificate and leave a copy on site for
the user.
The Bidder shall develop and include as a part of their proposal a
testing plan for their proposed System including a description of
whether ISOS or Contractor personnel will be performing each task.
The scope of the testing plan centers around the Image Workstation and Central
Image Server hardware and software components. Together these elements comprise
the System that will be subjected to Development, Performance and Stress testing
as outlined within the RFP. All test plans and test responsibilities will be
approved in writing by ISOS prior to the start of any testing phase. ISOS and
Viisage Technology's personnel will cooperate performing the testing procedures.
Testing Phases
A complete System will be provided by Viisage and attached to the ISOS
Communications Network. Both Viisage and ISOS personnel will operate the System
to assure its complete functionality and compatibility with the existing
network. The development test phase is designed to demonstrate system
conformance to technical specifications. It is during the development test phase
that comprehensive test procedures are required and implemented. At the
conclusion of development testing the System will be subjected to a minimum of
fourteen (14) consecutive days of standard performance in accordance with the
parameters established during the development testing phase. Subsequently the
System will be subjected to Stress testing as defined in the RFP. Specific
testing procedures are outlined as follows. The implementation of these
procedures will performed concurrently between Viisage and ISOS. Viisage will
accept ISOS direct participation in any area of choice.
Workstation Functionality
The purpose of this system is to use demographic data from mainframe, allow
capture of portrait and signature image data of the customer/applicant and print
DL/ID cards as required.
The Workstation will receive the customer data from the ISOS Host Computer and
image files from the CIS. The transaction consists of a set of demographic data
specific
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to the applicant and a set of BMV instructions indicating the type of credential
to be manufactured. The system is operated by using several user interface
screens. The objective of this task is to test the system in an environment that
closely resembles a Facility operating environment, conduct testing to ascertain
that the functionality meets the requirements identified.
Workstation Test Scope
Test Setup and Inputs:
. A fully configured workstation.
. Network installed.
. Application software installed.
. Customer demographic data available.
Actions/Outputs (Expected Results):
. Verification of general specifications for Workstation
components; hardware (PC, Monitor, Keyboard, Sensor Mast, Card
Printer and 9abinet) and software (layered products, Workstation
application software).
. Network log-on.
. Security disk/log-on to Workstation.
. Successful link from mainframe (test records setup by ISOS).
. Receive data from mainframe and images (if images exist) from
CIS.
. Successful capture of images and print DL/ID cards.
. Reprint and duplicate issue of DL/ID cards.
. Compression of data and writing on disk drives (hard drives on
Workstation).
. Onward real-time transmission to image server.
. Image retrieval, decompression and display for viewing at
Workstation.
. End of day report generation.
Workstation Testing Procedure
. Power on initialization: The workstation auto boots when power
-----------------------
is applied and network log-on is activated. The system requires
a security disk for Ready/Log-on screen to appear after the
following startup procedures are exercised correctly and the
printer setup is completed. This task should be completed in ten
(10) minutes after power up. (Excluding time for new software
installation from CIS.) The following functions are exercised:
1. Start-up Process:
- Connection to Network
- Get new WS Software, if available (not in 10 min. time)
- Purge File Process (if required)
- File Copy Process (if required)
- Workstation Log-on Procedure
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2. Security Floppy Disk Operation:
- Security Disk: Test startup using DDL Workstation security
-------------
disk. Test using system without security disk.
- Log-on: Test that the user is able to sign on the
------
installed workstation. Test for good/bad log-on both for
user and workstation. After successful log-on, be sure
user removes the security disk prior to continuing
further.
- Change Password: Test that the user/operator is able to
---------------
change their password.
- Work accepted: DDL receives customer data from mainframe
-------------
for processing. User selects a single applicant from the
queue and is ready to process it. The demographic data for
applicant and type of DL/ID card is used by DDL to create
DL/ID card.
- License production: The following tasks are conducted:
------------------
. Capture a Portrait: This test will allow capture of
portrait data for an applicant using the application
menu screens. Redo/unfreeze image if image is found
to be not acceptable.
. Capture Signature: This test will allow capture of
signature data for an applicant using the application
menu screens. Redo/unfreeze image if image is found
to be not acceptable.
. JPEG Compression: The composite image file definition
will be as defined in the functional system
specification. The images will be compressed using
AAMVA standard.
. Create License Document: This test will allow
operator to queue a DL/ID document for manufacture.
Prior to data being sent to the printer, the operator
will be required to input his/her ID/password. Card
will not be printed until the ID/password is inputted
to the Workstation. The test will be considered
successful if the card is manufactured with mainframe
provided information and acceptable quality. The card
will be printed within 110 seconds (in a one step
process) from the time the operator presses the key
to save the picture and signature images and data
transmission to the printer is started. The printer
will print both sides of the card without manual
intervention, i.e., manual flipping of card. The
front of the card will contain the applicant's image
in color, signature, demographic information,
appropriate headers, and State indicia.
. Bar code: The DDL will print an encrypted bar code.
The bar code will be read to ensure that data is
displayed as defined. This bar code will be printed
on the back. Also, on the back will be printed the
applicant's classification, restriction and
endorsement code(s).
. Complete Transaction: The test will allow operator to
close out the capture transaction and return to
workstation Transaction Queue screen. The next
applicant will be able to be processed in twenty (20)
seconds after the previous applicant's picture and
signature image has been saved and sent for printing.
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. Terminal Emulation: A hot key will be provided to
switch the DDL Workstation between licensing
application and terminal emulation. The terminal
emulation will allow the operator to use the
workstation for main frame interaction. Viisage is
not required to develop any screens for terminal
emulation.
- System Functions: The following functions will be tested:
----------------
1. Supervisor Functions:
. Modify Operator
. Set DDL Parameters
2. Field Service Functions:
. Modify a Field Engineer
. Configure Workstation
- Loss of Network Error Handling: Test network loss and
------------------------------
display of appropriate screens to communicate error. Test
when network is up and system is put back in on-line mode
that it reconnects to network.
- Writing Image Files to Floppy: In case of non availability
-----------------------------
of network and floppy disk copy function being setup by
Office Supervisor, the system will allow the image files
not uploaded to the CIS to be written to 3 1/2" floppy
diskette(s) for uploading to CIS. The Workstation
functionality to write the Image Files to diskette(s) will
be tested by verifying that the images captured during
off-line mode are written to the floppy disk.
- Stand-alone Operations: In this test the system will not
----------------------
be connected to a mainframe. Testing will be done to
capture image data, accept it when complete. In this mode
the system will not allow the user to create permanent
credential documents. This image data will be kept for
later production. The system will also be tested for being
capable of reconnecting to the network, when it is changed
to on-line mode.
- Image Retrieval and Viewing (Duplicate/Reprint DL/ID
---------------------------------------------------
Cards): Test will be initiated by entering data to
------
retrieve/view stored image data from CIS. The data will be
decompressed and displayed on the screen. The system will
allow using this image file to issue a duplicate or
reprint a DL/ID card. An override function will be tested
to allow the Supervisor to override the normal duplicate
or reprint process and allow recapture of portrait and
signature image of the applicant. If no image is found, a
message indicating this condition will be displayed to the
user.
- Log-off: System will be tested for regular log-off or
-------
end-of-day log-off which will initiate the end-of-day
reports sent to CIS. These reports are:
. Number of DL/ID cards issued (daily, weekly, monthly
and yearly).
. Number of cards rejected (daily, weekly, monthly and
yearly).
. Number of images captured (daily, weekly, monthly and
yearly).
- The summary report file will be written to DDL directory
and sent to the image server.
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- Powerdown Workstation: Powerdown test will be conducted
---------------------
where the workstation will be checked for systematic
powerdown process. If the Workstation is transferring
images to CIS, a warning will be given which will be
visual and audible that images have not been uploaded and
not to turn off the Workstation. Once this notification is
acknowledged, the Workstation will be put on stand-by-mode
which will allow transfer of images. The stand-by mode
will allow Workstation to operate without security disk
but will not allow production of DL/ID cards without
reentering the Operator ID and security disk.
- Securing Workstation (optional): The optional
---------------------------------
Workstation cabinet will be secured/locked. The time
required to close the Workstation will not exceed two (2)
minutes.
Test will be conducted with complete power up of the system five (5) times. The
main application (Licensing) will be run along with the CIS to meet the pilot
testing acceptance successful standard of performance will be mutually agreed
upon by Viisage and the ISOS. The system response for the following critical
items will be measured.
<TABLE>
<CAPTION>
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TASK TIME
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<S> <C>
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Powerup/Log-on time Five (5) minutes
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Print DL/ID after capture of picture and 110 seconds
signature image and start of data transfer
to DL/ID card printer
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Process next customer after image capture of first Twenty (20) Seconds
completed and data Twenty sent to printer
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End-of-day Procedure/Secure Workstation Two (2) minutes
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</TABLE>
Verification of data, DL/ID cards, reports, storage and retrieval of data;
compression, decompression, (image file size verification) transmission of image
data (real-time to CIS), tracking/accounting reports, error messages, security
procedures, and other tests previously outlined.
Central Image Server (CIS) Functionality
The CIS is the central storage facility for on-line "active" storage of
applicant images. It is comprised of:
. On-line primary storage for the image files.
. Database application that provides for storage, retrieval and
archiving of the image files.
. Automatic downloading of latest version of Workstation software
to Workstations when they log onto the State Network.
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CIS will store more than one image file per customer/applicant. The system
provides storage and retrieval of image files, finding images, and providing
status reports.
CIS Test Scope
Test Setup and Inputs
. An actual DDL Workstation capable of transactions or files
created to emulate transactions.
. A Central Image System fully configured installed to run the CIS
software.
. Network installed and operational.
. CIS application software.
. Data/images available for use (live/on-line and files/disks).
Actions/Outputs (Expected Results)
The DDL software detects an image and will start an image transfer to CIS.
. Successful link to image server.
. Obtain files. The arrival of a file in the:
- Command directory of CIS
. Files are read from the command directory
. Successful storage of captured files in database.
. Delivering accounting information.
. Report generation.
CIC Test Procedure:
. Power-on Initialization: The CIS will auto boot operating
------------------------
system upon applying power. The operator then starts the CIS
application which initializes the image server and establishes
the network link.
. Log-on: Test the system log-on procedure to CIS.
------
. Communication with Controller: CIS will be connected to network
-----------------------------
controller through the existing network. The communication
session with CIS will be tested.
. Download of Image File: DDL will request CIS to retrieve and
-----------------------
download image file previously uploaded. The file will be
downloaded over network indexed by the file naming convention
(DL/ID number, social security number, date of birth and name).
. Upload of Image Files Over Network: DDL will send a captured
----------------------------------
image file to CIS in real-time. Arrival of file is detected by
the CIS, the transaction will be considered successful when CIS
stores the image.
. File Maintenance: Backup of the image server will initiate a
----------------
purge cycle to clean up files which have been backed up.
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Communication Mechanism and Commands:
. Processing of files: The command processing procedure will perform
-------------------
the following tasks:
- Receive image data files from the Workstation.
- Write the necessary data to the purge table (to enable
workstation purging
and archiving).
- Delete all files from archive directory1 which are indicated
as 'Archived' in the purge table.
- Form purge list for each workstation connected to CIS.
- Purge list to workstation.
. Processing of commands: This process will be tested for each
----------------------
command found in the command directory
- Open and extract data from the command file.
- Execute the appropriate stored procedure for the particular
command.
- Write requested information to specific file.
- Requested information to specified workstation.
. Inbound Data and Commands: These can be on-line or off-line. The
-------------------------
processing of commands tested will include:
- Off-line Commands
. Image Data
. Accounting Command
- On-line Commands
. Retrieve Image Command
. Outbound Data: This test will deal with data being sent from CIS
-------------
and it will be processed on-line and off-line.
- Off-line Data
. Purge List (file management functions)
- On-line Data
. Image Data
. Download of Workstation Software: This test will enable automatic
--------------------------------
download of Workstation software to identified DDL using the ISOS
provided network.
Console/User Interface: System administrative menu/functions will be tested.
. Network administration: Test will allow addition or deletion of
----------------------
entry in Workstation management table.
. Reading Images From Floppies: The image server will be tested for
----------------------------
reading Image Files from 3 1/2" floppy diskette(s).
. Database backup and administration: The backup procedure will be
----------------------------------
tested. The backup may be accomplished with a stored procedure
and the database tables will be backed up. Backup on optical disk
will be tested.
. Process Management: User will be guided with a menu and prompts
------------------
to assist through backup process.
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Viisage acknowledges the above requirements.
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During development testing, the Contractor must provide ISOS with
a complete System. The Image Workstation will be attached to the
ISOS Communications Network for testing of the Contractor's
System. 8oth Contractor and Contractor-trained ISOS personnel
will operate the System to assure its complete functionality and
compatibility with the ISOS Communications Network. Before
development testing of the System begins, ISOS and the Contractor
will agree on a list of test criteria that the System must pass
before being deemed acceptable.
The Contractor shall certify in writing to ISOS when the System
is completely installed and operationaL At this time, performance
testing will begin.
Viisage understands and will comply.
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1.15-B.6.e Performance Testing
Performance testing shall end when the System has met the
standard of performance for a period of fourteen (14) consecutive
calendar days. The standard of performance shall mean the System
operates in conformance with the Contractor's technical
specifications (as set forth in the Contractor's operations
manual for the System ordered which should not differ from the
technical specifications stated in the Contractor's proposal), in
conformance with this RFP, and in conformance to the mutually
agreed test criteria.
Viisage acknowledges the above requirements.
- -------------------------------------------
If the System fails during a fourteen (14) day period, the
Contractor will restart performance testing. The testing shall
continue on a day-by-day basis until the standard of performance
is met, without downtime, for a total of fourteen (14) calendar
days. This must be accomplished within forty-five (45)
consecutive calendar days.
Viisage understands and will comply.
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The System downtime is that period of time when any part of the
System is inoperable due to failure of the hardware and/or
software to operate in conformance with the specifications of the
RFP, the test criteria, and the Contractor's proposaL The
failure of the ISOS Communications Network to function properly
during the testing will not be considered downtime unless the
System causes such failure.
Viisage acknowledges an above statement.
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Upon approval by ISOS of the System for performance testing, the
Contractor shall provide a complete System to four sites for ISOS
stress testing.
Viisage understands and will comply.
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1.15-B.6.f ISOS Stress Testing
ISOS will conduct stress testing which will include testing of
the ISOS Communications Network and applications. The window of
operation for this stress testing will be within thirty (30)
calendar days and must be error-free for seven (7) calendar days.
Viisage acknowledges an above statement.
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1.15-B.6.g Pilot Phase
Upon approval of development, performance and ISOS stress testing
of the System, designated Facilities or mobile sites (minimum two
to possibly six) will be selected for installation and
implementation as provided on the Key Date page. The pilot phase
will consist of on-line/real-time production of DL/ID cards.
Operation of pilot phase is estimated to last from two to four
months.
Viisage acknowledges an above statement.
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1.15-B.6.h Implementation
Upon approval by ISOS of all testing and the pilot phase, the
Contractor will complete full implementation statewide for the
Facilities. Full implementation, by the Contractor; shall be
completed in sixty (60) to ninety (90) calendar days. The Image
Workstations must be installed, and brought on-line as they are
installed. The completion of 30 consecutive calendar days of
successful statewide performance, as determined by ISOS, shall
result in System Acceptance.
Viisage understands and will comply.
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1.15-B.7 REMEDIAL AND PREVENTIVE MAINTENANCE.
Note: The following section provides a point-by-point discussion of the
requirements outlined in Section 11.00 of the RFP.
A Detailed Maintenance Plan
Prompt response and reliable service are absolutely critical to the success of
the ISOS DDL project. For that reason Viisage has adopted a carefully balanced
approach to service and maintenance that includes a Maintenance and Support
Plan, preventive maintenance service, backup equipment, consumables supply
management; remedial maintenance including telephone support, and on-site calls
with guaranteed response times, and service reporting.
Viisage's principle maintenance service subcontractor, BancTec has many years of
experience, broad expertise and numerous resources. The Maintenance and Support
Team will be headed by Viisage Technology's Maintenance/Customer Service
Manager, Stan Duci. The BancTec service/maintenance team includes a dedicated
Maintenance Team Manager, and a network of customer service engineers located
throughout the Illinois area.
Goal
The goal of the Maintenance and Support Plan is to keep all systems operating at
peak performance by:
. Identifying and preventing possible problems to minimize the risk of
system failure.
. Identifying and resolving any problems as quickly as possible to
minimize any downtime.
Approach
To minimize system downtime, Viisage Technology has adopted a carefully balanced
maintenance plan that consists of:
. Equipment Reliability - Through careful design and component
selection, Viisage has built a highly reliable system. Further, the
system will be rigorously tested and burned-in prior to delivery in
order to screen out any marginal components.
. Training - In order to respond quickly and efficiently when there is a
problem, Viisage includes training for the system users, Help Desk
employees, service subcontractors, and project staff in increasing
levels of troubleshooting and problem resolution.
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. Knowledgeable Service Personnel - An Illinois-based team of
customer service engineers are assigned to the ISOS DDL Project.
Each of these experienced professionals has well-defined
responsibilities to ensure the reliability of the Illinois
Digital Driver Licensing System.
. Preventive Maintenance - Where needed a periodic program of
preventive maintenance by a regular team of customer service
engineers will ensure that equipment is in optimum operating
condition and minimize the potential for failure.
. Remedial Maintenance - Telephone support, problem escalation and
on-site service, all reached through a single point of contact,
within strict response times ensures that all technical and
operational issues are resolved quickly and efficiently.
Generally maintenance will be provided between 8 AM and 5:30 PM
ET for Workstations and 24-hours-a-day, 7-days-a-week for the
Central Image System.
. Spare Parts - Viisage's unique workstations will be complemented
by an adequate number of spare parts stored at Service Centers in
Illinois.
Preventive Maintenance
Viisage's workstation is a highly reliable system. The only end user preventive
maintenance required by operating personnel is minimal periodic cleaning.
Remedial Maintenance
The service plan for the ISOS DDL project includes three levels of support:
. Telephone support
. On-site maintenance
. Problem escalation
These comprehensive services are managed through a single focal point for
customer problems, the Viisage's Customer Service Help Desk. The Viisage's
Customer Service Help Desk, which manages all service call paging and
monitoring, is staffed by trained professionals. Except when adversely affected
by reason of force majeure, Viisage will repair or replace the Workstation and
Central Image System hardware/software within four (3) working hours over the
principle period of maintenance after notification that the equipment is in need
of maintenance.
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Telephone Support
Viisage's service plan includes a toll-free hotline to Viisage's Customer
Service Help Desk from all designated service/user source points.
Viisage's Customer Service Help Desk first attempts to resolve the problem
quickly over the phone. A customer support representative answers and attempts
to provide a solution while the user is still on the line. If the customer
support representative cannot resolve the problem over the phone, he or she will
dispatch a customer service engineer to the problem site.
On-Site Maintenance
To ensure that the ISOS DDL system receives both, prompt response to minimize
down time and good communication to be aware of the status of any problem at any
time, on-site maintenance is managed through the same single focal point as
telephone assistance, Viisage's Customer Service Help Desk. If the problem
cannot be readily solved by Viisage's customer service representative, the
representative creates an "open service call" to the designated service
subcontractor.
When the customer engineer arrives at the customer site, he or she assesses the
problem and reports all relevant data (e.g., type of failure, spare parts to be
replaced, and estimated time to repair) to Viisage's Customer Service Help Desk.
This data is continually tracked by both Viisage and BancTec to ensure that the
malfunction is repaired in a timely manner.
The customer engineer closes the call by notifying Viisage Customer Service that
the problem is resolved and reporting final malfunction data. The data is
catalogued and maintained by Viisage's Customer Service. The archived data
provides a basis for historical performance analysis used to improve Viisage's
maintenance and equipment performance levels.
Problem Escalation Communication
Both, Viisage's Customer Service and BancTec have implemented systematic
escalation procedures. When combined, they are used to inform required parties
of customer difficulties to ensure that maximum resources are brought to bear to
resolve the problems as quickly and effectively as possible. These systems are
the basis for escalation of both technical and operational problems.
1.15-B.7.a General Considerations
The Contractor shall provide remedial and preventative
maintenance for the Image Workstation including all parts and
labor during the term of the
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contract. The Contractor shall provide remedial and preventative
maintenance for the Central Image System and Central Issuance
System including all parts and labor during the term of the
contract if the Contractor is supplying the Systems to ISOS. All
maintenance shall be on-site at DSD Facilities or at ISOS
Administrative Offices in Springfield.
Viisage understands and will comply.
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The Contractor shall provide on-site, at all facilities whose
volume is in excess of 150 applicants a day, a minimum of two
complete Image Workstations with sufficient printers. The
additional Image Workstations will be used to prevent any
downtime from occurring at these locations. In addition, the
Contractor shall provide a suitable number of Back-up Image
Workstations located statewide such that all Facilities can
access one within three (3) hours. The specific number and
locations of the Back-up Image Workstations must be sufficient to
meet need, and be approved by ISOS.
Viisage understands and will comply.
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In the event a material supply, or equipment change or
improvement causes the obsolescence of part or all of the
Contractor provided System, new item(s) shall be supplied to ISOS
at no additional charge.
Viisage understands and will comply.
On-site remedial and preventive maintenance shall be available
during facility working hours, generally between 8:00 a.m. and
5:30 p.m., Monday through Friday and 8:00 a.m. and 12:00 p.m.
Saturdays Central Standard Time for the term of the contract.
Central Image System maintenance will be available 24
hours a day, 7 days a week.
Viisage understands and will comply.
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All costs related to maintenance of Contractor-provided hardware
and software that is not purchased by ISOS, including travel time
and expenses, shall not be considered billable; they shall be
included in cost per issuance. Billable maintenance costs for the
Central Image System, if it is purchased from the contractor,
must be addressed in detail in the cost proposal. During the term
of the contract, the Contractor must provide ISOS with a monthly
report of maintenance performed and downtimes, Back-up Image
Workstation utilization, by facility and day and time and problem
type. The report format shall be approved by ISOS.
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Viisage understands and will comply.
The Contractor shall replace any Contractor-provided hardware if
it is determined that its maintenance or repair problems are
chronic. If a chronic repair or maintenance problem with
Contractor-provided hardware is determined to be systemic, i.e.
occurring statewide with unacceptable frequency, ISOS shall
require a systemic solution, which may include replacement
statewide.
Viisage understands and will comply.
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1.15-B.7.b Response Times
Except when adversely affected by reason of force majeure, the
Contractor shall repair or replace the Image Workstation,
Central Image System and Central Issuance System
hardware/software within:
. Eight (8) working hours after notification that an Image Work~
station is in need of maintenance if a Back-up Workstation is
available for use on site.
. Four (4) working hours after notification that an Image
Workstation is in need of maintenance if a Back-up Image
Workstation is not available on site or not within a three (3)
hour travel time to the facility. For Mobile Facilities, the
travel time may be within four (4) hours of a Back-up Image
Workstation.
. Four (4) hours after notification that the Central Image
System or Central Issuance System is in need of maintenance.
This service must be provided 24 hours per day, seven days a
week for the Central Image System. All maintenance to the
Central Image System must be coordinated with ISOS and at no
time affect the operating system at ISOS.
Viisage understands and will comply with all of the above requirements.
- -----------------------------------
During the entire term of the contract, the Contractor will
provide ISOS with a toll free number to contact the Contractor
when an Image Workstation, the Central Image System or Central
Issuance System becomes inoperative. The problem will be reported
to a central point within ISOS, who will contact the Contractor
for needed assistance. Within 15 minutes of the phone call
Contractor personnel knowledgeable about the operation of the
Image Workstation or Central Image System, must call the
designated Administrative Office contact person to determine the
exact problem and to try to talk them and the System personnel
through solving the problem. If the problem cannot be solved over
the phone, Contractor personnel must dispatch maintenance
personnel as required. ISOS will dispatch and deliver Back-up
Image Workstations as required. Downtime shall start for the
Image
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Workstation, Central Image System or Central Issuance System from
the time ISOS first notifies the Contractor's designated
representative of the inoperative condition until it is returned
to proper operating condition. If a Back-up Image Workstation has
been used to replace an inoperative Image Workstation, it shall
be the Contractor's responsibility to place the Back-up Image
Workstation back in its case(s) and return it to the appropriate
Regional or Zone facility.
Viisage acknowledges the above statements, understands the requirements, and
- --------------------
will comply.
Except when adversely affected by reason of force majeure,
on-site remedial maintenance by the Contractor shall be completed
within the required time frames, unless ISOS and the Contractor
mutually agree to another period of time. If on-site remedial
maintenance is not completed within the prescribed times, the
Contractor shall be deemed in default of these standards of
performance. In such an instance, the Contractor shall provide an
alternative solution that allows the Facility to continue
operations which is satisfactory to ISOS.
The term "force majeure" as used herein shall mean without
limitation: acts of God, strikes, or lockout; acts of public
enemies; insurrection; riots; epidemics; lightning; earthquakes;
fire; storms; floods; washouts; droughts; arrests; restraint of
government and people; civil disturbances; and explosions.
Viisage acknowledges an above statement
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1.15-B.7.c Hardware and Software MaIntenance
During the maintenance period the Contractor shall render
maintenance to keep all Contractor-provided hardware and software
in, or restore the hardware and software to, good working order.
This maintenance shall include preventative and remedial
maintenance, installation of safety changes and installation of
engineering changes based upon the specific needs of the
individual item of hardware and/or software. This maintenance
shall include the repair, replacement or exchange deemed
necessary to restore the equipment to good working order. For
purposes of this RFP, hardware and/or software restored to good
working order shall be defined as hardware and/or software that
shall perform all functions as prescribed in this RFP, the
Contractor's proposal and The manufacturer's published
specifications for such hardware and/or software as originally
manufactured.
Viisage understands and will comply.
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In addition, the Contractor shall: (a) maintain the software to
operate in a manner as described in the Contractor's proposal,
the RFP and relevant software documentation; (b) supply technical
bulletins and updated user guides from time to time; (c) at the
request of ISOS, supply ISOS with updates, improvements,
enhancements or modifications to the software and/or the
documentation; (d) correct or replace the software and/or remedy
any programming error which is attributable to the Contractor,
(e) place in an escrow account the Source Code for software and
escrow any updates, improvements, enhancements or modifications
to the Source Code for software, on terms acceptable to ISOS, and
(f) service the software in a professional manner with qualified
personnel The Contractor shall provide updated software
documentation upon delivery of updated software releases. The
Contractor shall also provide training to enable ISOS personnel
to operate effectively and will insure that the updated software
release is compatible with the application software originally
installed and accepted by ISOS.
Viisage understands and will comply.
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Hardware maintenance shall include lubrication, adjustments and
replacement of maintenance parts deemed necessary. Maintenance
parts may or may not be manufactured by the original hardware
manufacturer, may be altered by the Contractor to enhance
maintainability, but shall be acceptable to the original hardware
manufacturer and new or certified as new. All maintenance parts
shall be furnished and replaced for the Image Workstation at the
Facility on an exchange basis, and the exchanged parts shall
become the property of the Contractor The Contractor must have
critical spare parts available for the Central Image System and
Central Issuance System within the city of Springfield. All
maintenance parts shall be new or certified as new.
Viisage understands and will comply.
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The Contractor shall exert its best efforts to perform all fault
isolation and problem determination, including hardware and
software problem diagnosis, attributed to the hardware and
software covered under the contract.
Viisage understands and will comply.
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1.15-B.7.d Supplies
The Contractor shall provide adequate staff and stock necessary
levels of spare parts to provide maintenance per the
requirements, terms, and conditions of this RFP.
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Viisage understands and will comply.
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The Contractor shall keep each Facility and Central Issuance site
supplied with a minimum of sixty (60) calendar day's supply of
DL/ID card production consumables in such a manner that the
on-hand supply shall have a minimum of six (6) month expiration
date from the date of receipt at the Facility. These quantities
may be subject to change statewide and/or by individual facility
based on need as determined by ISOS.
Viisage understands and will comply.
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The Contractor shall be responsible for the cost of all
consumables supplied by the Contractor whether from proper use,
improper use, waste or defects and will only be compensated for
completed DL/ID cards.
Viisage acknowledges the above requirement
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1.15-B.7.e Key Maintenance and Personnel
Preventive or scheduled maintenance shall be performed at
mutually agreeable intervals. The Bidder shall specify in their
proposal the number of hours of preventive maintenance required
for the Image Workstation and Central Image System and Central
Issuance System per year; which shall be consistent with the
Bidder's established standards for preventive maintenance. The
Bidder shall specify in its proposal the frequency and duration
of the preventive maintenance required. A minimum of twice per
year for Facilities and mobile travel teams is required. ISOS
shall specify when the preventive maintenance shall be performed,
which shall be subject to change as agreeable to both parties.
To minimize system downtime1 Viisage Technology has adopted a carefully balanced
maintenance plan that includes a periodic program of preventive maintenance (PM)
by a regular team of Customer Service Engineers. Viisage designs each PM program
around specific customer requirements and system configurations. The State of
Illinois PM program will center around the printer requirements. Historical data
indicates that the majority of system failures can be attributed to printers.
VIsage will be positioned to react quickly to any printer failure in order to
keep all systems operating at peak performance. After each service call our
Customer Service Engineer will asses the need to conduct a PM and1 after
customer approval, take action accordingly. Viisage insures that a minimum of
two (2) PM visits for facilities and mobile travel teams will be conducted each
year.
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The Contractor shall provide periodic cleaning of printers, at the
request of ISOS, in conjunction with calls for remedial
maintenance and/or in accordance with the preventive maintenance
schedule.
Viisage understands and will comply.
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The Contractor agrees that it shall identify all key personnel who
shall be providing maintenance on the Image Workstation, Central
Image System, and Central Issuance System hardware/software,
furnish ISOS with a means of identifying these personnel, furnish
ISOS with credentials on these personnel and notify the State at
least thirty (30) days in advance of any reductions in staffing
levels of key personnel serving Illinois.
Please refer to sections 1.15-J and 1.15-K for the requested information.
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1.15-C DL/ID CARD SAMPLES
Twelve (12) DL/ID card samples (with the 2 original responses and
each of the 6 copies) including 2 samples each of a driver
license, a commercial driver license (CDL), an identification
card, a temporary drivers license, a "Valid without Photo and
Signature" drivers license, and a learner's permit The samples
shall be produced from decompressed Image Files that have been
compressed with the compression scheme proposed by the Bidder. All
samples shall be originals and not copies.
Please refer to the part A-6 of Appendices section for the DL/ID card samples.
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1.15-D PRINTED DL/ID SAMPLES.
One sample of black & white and one sample of color blow-ups in
the following sizes: 2 /2" x 3'; 5" x 6'; and 7/2" x 9". The
samples shall be produced from decompressed Image Files that have
been compressed with the compression scheme proposed by the Bidder
These samples shall be produced on the printers proposed by the
Bidder, at a minimum resolution of 300 dpi. One set of samples
shall be included with each copy of the Bidder's response.
Please refer to the part A-7 of Appendices section for the printed DL/ID card
samples.
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1.15-E INDEPENDENT LABORATORY TESTS
Independent Laboratory Tests evaluating the proposed DL/ID card's
durability and security. (See Attachment H.)
Please refer to the part A-4 of Appendices section for Independent Laboratory
Test Reports.
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1.15-F BROCHURES, CATALOGS, AND SPECIFICATION SHEETS
Brochures, Catalogs and Specification Sheets supporting the hardware
to be supplied by the bidder Items shall be identified by the model
name and number Any modifications or deviations or accessory or other
items not covered by printed literature shall be described in a
written statement.
Viisage has identified and elected to provide brochures for two (2) unique
mission critical hardware items.
Additional documentation represent standard commercial items and will be
provided with the equipment during contract execution.
Hardware Documentation
With each delivered workstation and/or printer Viisage will provide:
. A complete documentation package including a list identifying all of
the workstation and/or printer major components.
. Commercial documentation supplied with each of the purchased
components i.e. the users manual for the monitor.
Technical Manuals
Viisage will provide Technical Manuals for all the technical (Hardware/Software)
parts and components of the system. Manuals will define how to operate and
trouble shoot the potential problem situations.
In case of any modifications or deviations, accessory or other items not covered
by printed technical literature, the changed items and/or procedures will be
described in a written statement.
Brochures and Catalogs
Please refer to Part A-8 of Appendices section for Brochures and Catalogs.
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1.15-G Financial and Organizational Information
Detailed Financial and Organizational information on the Bidder shall
include but not be limited to the company size; organization; date of
incorporation; ownership; number of years in business; total number of
employees including number of women and number of minorities; number
of staff both in total and in Illinois; number of offices in total and
in Illinois; home office location; a current audited financial
statement, including statements of revenue and profit for the last
five years; quarterly report; Dunn and Bradstreet rating or other
acceptable proof of financial responsibility. Financial information
will be kept confidential unless otherwise required by law. The
failure of the bidder to submit any such information may result in no
future consideration and rejection of the bidder's proposal. Some of
this information will be captured on forms included as Attachment I.
Size and Composition of Viisage Technology Employee Work Force
<TABLE>
<CAPTION>
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JOB ALL
CATEGORIES EMPLOYEES MINORITY GROUP EMPLOYEES
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MALE FEMALE
----------------------------------------------------------------------
Total Male Fem. Black Hisp. Amer. Asian Black Hisp. Amer. Asian
Ind. Ind.
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<S> <C> <C> <C> <C> <C> <C> <C> <C> <C> <C> <C>
Officials and 20 17 3 1 1
Managers
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Professionals 14 13 1
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Technicians 4 3 1
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Sales Workers 4 4 1 1
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Office Clerical 4 1
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TOTAL 46 40 6 1 2 1
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</TABLE>
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Firms Organizational Structure
ViiSAGE Technology
President
Robert C. Hughes
<TABLE>
<S> <C> <C> <C>
Mktg., Private Sect. Mktg., Public Sect. Chief Financial Operations
Vice President Vice President Officer Vice President
Robert Schmitt Yona Wieder William A. Marshall Thomas J. Colatosti
Platform Engineering Applications Engineering
Vice President Vice President
Mike O'Dea Iftikhar Ahmad
</TABLE>
Day of Incorporation
Viisage Technology was founded as an Imaging & Database Technology division of
LAU Technologies (Defense Industry Contractor) three and a half (3.5)years ago
and was incorporated on November 8, 1996.
Ownership
- LAU Acquisition Corporation owns 64% of Partnership %*
- Following individuals own 1/10th% each of Partnership %**
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Robert C. Hughes President and Chief Executive Officer
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William A. Marshall Chief Financial Officer and Treasurer
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Robert Schmitt, Jr. Vice President, Marketing and Sales,
Worldwide Private Sector
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Yona Wieder Vice President, Marketing and Sales
Worldwide, Public Sector
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* Prior to Viisage Technology Inc's IPO LAU owned 100% of Viisage.
** Excluded are all options to purchase common stock.
Number of staff both in total and in Illinois
Total of 46 permanent employees are working for Viisage Technologies.
Presently Viisage Technology does not have any employees in the State of
Wisconsin.
Number of offices both in total and in Illinois
Viisage does not presently have offices in Illinois. However, upon contract
award, Viisage will establish a management, technical and support presence
within Illinois.
Viisage has its main corporate office and technology center in Littleton,
Massachusetts. Company maintains support of office organizations at its
principal customer sites in Ohio, Arizona, New York, and North Carolina
Home Office Location
Viisage Technology Headquarters and Central System Support Center/Help Desk
location is:
30 Porter Road
Littleton, MA 01460
Tel: 508-952-2200
Fax: 508-952-2225
Current Audited Financial Statements and Reports
Viisage Technology lnc.'s (Viisage) financial capability to perform the contract
is evidenced by the following:
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On November 14, 1996 Viisage received approximately $22 million of net proceeds
from its initial public offering of common stock. Viisage used $8.8 million of
the net proceeds to repay existing long-term borrowings under its revolving line
of credit. Refer to the attached Viisage quarterly report on Form 10-Q (Located
in Appendices Section of this RFP) for the 9 months ended September 29, 1996
which includes a pro forma balance sheet reflecting the initial public offering.
The pro forma balance sheet shows pro forma cash and cash equivalents of $13.5
million as well as total pro forma stockholders' equity of approximately $23
million compared to total pro forma liabilities of only approximately $8.8
million.
- - Viisage has a $10 million revolving line-of-credit.
- - Viisage has a system project lease financing arrangement which provides
for project financing of up to $ 15 million.
Refer to the attached copy of the Audited Financial Statements of Viisage for
the six months ended June 30,1996 and the years ended December 31,1995, 1994,
and 1993. (Located in Part A-1 of Appendices Section of this RFP).
All financial questions related to Viisage should be directed to:
William A Marshall, Treasurer and CFO
Viisage Technology, Inc.
30 Porter Road
Littleton, MA 01460
(508)952-2212
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1.15-H DESCRIPTION OF SIMILAR PROJECTS
A description of similar projects with government clients in which
the bidder has been involved, with the name, address, and phone
number of a person to contact for verification of the bidder's
participation and performance in that project.
Viisage Technology has an experience of having implemented several systems
comparable to the Illinois DDL system requirements described in the RFP.
Following projects have been similar to the proposed ISOS DDL system:
. State of New Mexico Over-the-Counter Issuance Digitized Driver's
Licensing System
. State of Ohio Over-the-Counter Issuance Digitized Driver's Licensing
System
. State of North Carolina Over-the-Counter Issuance Digitized Driver's
Licensing System
. State of Massachusetts Central Digitized Driver's License System.
Following are the Project Briefs for each of the above projects which include
the name, address, and phone number of a person to contact in order for the ISOS
DSD to verify Viisage's participation in these projects.
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Viisage Technology Project Brief
Customer Name: State of New Mexico, Taxation and Revenue Department,
Motor Vehicles Division
System Developed: Digitized Driver's License System -
Over-the-Counter Issuance
Contact Name: Gary Montoya, Motor Vehicles Division director
Address: New Mexico Motor Vehicles Division
PO Box 1028
Santa Fe, New Mexico 87504 Phone No. (505) 827-2294
Contract Dates: 10/96 to 2/2002 Approximate Dollar Value: $4,000,000
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As prime contractor, Viisage Technology has complete responsibility for the
design, integration, installation, testing, maintenance, and performance of the
State of New Mexico over-the-counter, Digitized Driver's License and image
database systems. Viisage's responsibility includes the following tasks.
Tasks:
. Issue 450,000 cards per year
. Overall systems requirements analysis.
. Hardware architecture.
. Customized workstation Windows NT applications.
. Data collection and storage structured for Frame Relay and Serial/
Communication lines communications network.
. Installation of workstations for over-the-counter issuance
. Installation of two (2) Division of Motor Vehicle workstations for
retrieval of licenses and "valid without photo license" documents.
. Installation of one (1) central image server for on-line storage
and retrieval of all signatures and images via state network.
. Multi-year maintenance and support services.
. Supply, distribution, and maintenance of consumable items for
450,000 cards per year for five (5) years.
Technologies, Innovations, and Accomplishments:
. Implementing DDL/ID workstation in an Windows NT operating system.
. Implementing both RAID magnetic [primary] storage of data redundancy.
. Developing a secure inventory control system for distribution of
sensitive raw materials.
. Combining new digital image capture system with existing demographic
database.
. Designing maintenance scheme to support 7-day, 24-hour customer
service.
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Viisage Technology Project Brief
Customer Name: State of Ohio Bureau of Motor Vehicles
System Developed: Digital Driver's License System - Over-the-Counter Issuance
Contact Name: Don Cort, Deputy Administrator, Data Services
Address: Ohio Bureau of Motor Vehicle Phone No.: (614) 752-7692
4300 Kimberly Parkway
Columbus, OH 43232
Contract Dates: 9/94 to 9/99 Approximate Dollar Value: $9,000,000.
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As prime contractor, Viisage has complete responsibility for the design,
integration, installation, testing, maintenance, and performance of the State of
Ohio's over-the-counter issuance, Digital Driver's License and image database
systems. Viisage's responsibility includes the following tasks.
Tasks:
. Overall systems requirements analysis.
. Hardware architecture.
. Customized workstation applications.
. Operating system conversion for communication with legacy systems.
. Data collection and storage structured for future communications network.
. Installation of 215 deputy registrar workstations for over-the-counter
issuance of more than three (3) million driver's licenses/ID cards
annually.
. Installation of two (2) Bureau of Motor Vehicle workstations for
undercover licenses and "valid without photo license" documents.
. Installation of one (1) development workstation for in-house training and
testing.
. Installation of one (1) central image server for online storage and
retrieval of all signatures and images on completion of state network.
. Multi-year maintenance and support services.
. Supply, distribution, and maintenance of consumable items for three (3)
million cards per year for five (5) years.
Technologies, Innovations, and Accomplishments:
. Provided transparent interface from existing Legacy System to UNIX PC
workstations.
. Converted imaging software from MS-Windows and MS-DOS operating system to
UNIX applications.
. Developed an open systems architecture that supports manual transmission
of magnetic media and the ability to support future LAN/WAN transmissions
for storage/retrieval.
. Developed secure inventory control system for distribution of sensitive
raw materials.
. Designed distributed client/server architecture.
. Combined new digital image capture system with existing demographic
database.
Designed maintenance scheme to support 7-day, 24-hour customer service.
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Viisage Technology Project Brief
Customer Name: State of North Carolina Division of Motor Vehicles
System Developed: Digitized Driver's License System - Over-the-Counter Issuance
Contact Name: Wayne Hurder, Director, Driver License Section
Address: North Carolina Division of Motor Vehicles
1100 New Bern Avenue
Raleigh, NC 27697-0001 Phone: (919) 715-6912
Contract Dates: 4/96 to 4/2001 Approximate Dollar Value: $10,600,000.
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As prime contractor, Viisage Technology has complete responsibility for the
design, integration, installation, testing, maintenance, and performance of the
State of North Carolina's over-the-counter, Digitized Driver's License and image
database systems. Viisage's responsibility includes the following tasks.
Tasks:
. Overall systems requirements analysis.
. Hardware architecture.
. Customized workstation OS/2 applications.
. Data collection and storage structured for TCP/IP communications network.
. Installation of 142 workstations for over-the-counter issuance of
approximately two (2) million driver's licenses/ID cards annually.
. Installation of two (2) Division of Motor Vehicle workstations for
retrieval of licenses and "valid without photo license" documents.
. Installation of one (1) development workstation for in-house training and
testing.
. Installation of one (1) central image server for on-line storage and
retrieval of all signatures and images via state network.
. Multi-year maintenance and support services.
. Supply, distribution, and maintenance of consumable items for two (2)
million cards per year for five (5) years.
Technologies, Innovations, and Accomplishments:
. Implementing DDL/ID workstation in an IBM OS/2 operating system.
. Implementing both RAID magnetic [primary] and Optical Jukebox [secondary]
storage for data redundancy.
. Developing a secure inventory control system for distribution of sensitive
raw materials.
. Developing telephone inquiry and FAX transmission capability from Central
Image Server.
. Combining new digital image capture system with existing demographic
database.
. Designing maintenance scheme to support 7-day, 24-hour customer service.
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Viisage Technology Project Brief
Customer Name: Commonwealth of Massachusetts Registry
of Motor Vehicles
System Developed: Digitized Driver's License System
Contact Name: David Lewis, Senior Deputy Registrar of
Motor Vehicles
Address: Registry of Motor Vehicles Phone No.: (617) 351-9809
1 Copley Place
Boston, MA 02116
Contract Dates: 7/9/93 to 11/9/98 Approximate Dollar Value:
$7,200,000.
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As prime contractor, Viisage Technology organized and is leading a team of 10
subcontractors (ranging in size from $1.6 billion to $2 million in annual sales)
to provide system design, integration, and maintenance services for the
Commonwealth's Central Digitized Driver's License System. A critical part of
this project has been integrating the new digital image capture and data storage
technology with the existing database and communications pipeline. Viisage has
responsibility for the following tasks.
Tasks:
. Installation of over 140 image capture workstations at networked customer
sites.
. Connecting all sites via Wide Area Network (WAN) communication networks.
. Providing Local Area Network (LAN) communication within all sites.
. Establishing central digital card manufacturing sites.
. Producing one (1) million cards per year for a five (5) year period.
. Providing complete hardware, software, and system maintenance services for
the duration of the contract.
Technologies, Innovations, and Accomplishments:
. Maintained full configuration and design management function.
. Integrated industry-standard, over-the-counter document production
systems with specialized digital image, demographic data, and robotics
visual inspection system.
. Developed client/server architecture.
. Converted existing legacy database to distributed client/server
environment.
. Developed application-specific digital image capture system.
. Developed data encryption techniques for system security.
. Integrated central image and demographic database with legacy database.
. Designed and installed robotics, PC system for automatic document
handling.
. For QC developed automatic analog-to-digital vision inspection system.
. Created application software for unattended, automatic system backup.
. Designed maintenance scheme to support 7-day, 24-hour customer service.
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1.15-J DESCRIPTION OF AND REFERENCES FOR ALL SUBCONTRACTORS.
Clearly describe the services, supplies or equipment or other goods to
be purchased from subContractors. Similar financial and organizational
information on all subContractors is also required.
Viisage Technology understands the importance of selecting the responsible and
responsive subcontractors. Our subcontractors are:
Data Systems Network Corporation (DSNC) for training and installation.
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Address: 11 Beacon Street,
Suit 625
Boston, Massachusetts 02108
Contact Person: John Haws, Account manager
1. Data Systems' training personnel will provide classroom training instructions
during Initial, On-site, Refresher, and Follow up training processes.
2. Technical personnel will provide an equipment installation.
BancTec USA, Inc. for system maintenance
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Address: BancTec USA, Inc.
4435 Spring Valley Road
Dallas, TX 75244
Contact person: Craig Reynolds, Account Executive
Branch Address: BancTec USA, Inc.
16 Cornish Road
Wethersfield, CT 06109
Each of these activities are performed under management and supervision of
Project Management staff of Viisage Technology.
Data Systems Network Corporation's Financial and Organizational Information
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Data Systems Network Corporation is uniquely qualified to address the needs of
Viisage Technology's customers offering the highest level of expertise in
providing consulting, training, installation, and maintenance of LAN and WAN
operating environments, application software, and advanced technology solutions.
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Data Systems Network Corporation incorporated on March 5,1986. Since then DSNC
has experienced marked growth in sales and service, and has expanded throughout
the United States. DSNC as a parent organization supports four (4) specialized,
yet integrated organizations.
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Information Decisions Provides network integration, product
Solutions fulfillment, and support services, including DSNC
(IDS) Technical Support Center.
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United Network Services Specializes in network management solutions,
(UNS) implementation and integration services.
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System Contracts Solutions Develops customized application solutions in the
(SCS) variety of open systems platforms. These
include, but are not limited to Oracle, Informix,
Sybase, Lotus Notes, Power Builder, Visual
basic, C, and C++.
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Imaging Management Solutions Specializes in a wide variety of imaging
(IMS) products and services.
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To further complement system integration and computer service solutions, DSNC
has formed strategic "working partnerships with major vendors to present our
clients with the most comprehensive service and support offerings available in
the industry today.
In October 1994 DSNC became a publicly traded company. In 1996 DSNC's stock rose
341% and were recognized by the Publication "Computer Reseller news as "The Best
Performer of the Year" for 1996.
The components of Network Integration/Support Services are Installation and
Training.
The Data Systems builds efficient, manageable, and flexible networks, regardless
of the number of hardware platforms, operating systems and applications. During
the installation process it oversees delivery and equipment configuration
adhering to the time constrains. Engineers are assigned to the project who are
specialized in the technologies required for the project. With its diverse
talents on staff DSNC is able to assist in a wide variety of different
requirements, provide custom configurations and test the equipment to make sure
there are no problems with compatibility.
In the Training area DSNC will allocate trainers familiar and experienced with
Viisage's products/applications. These people were involved in Viisage's
Training effort in North Carolina and New Mexico DDL/ID cards system.
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BancTec USA, Inc.
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BancTec Service Division Organizational Structure
[GRAPHIC APPEARS HERE]
Service QualIty - in order to maintain and increase the quality of its service,
BancTec has made a concentrated effort to communicate with customers both on the
end-user level and the executive level. BancTec have polled both department
managers and higher-level executives to obtain a clearer picture of customer
satisfaction and expand the lines of communication.
BancTec has contracted with an outside, objective organization to survey its
customers. Company also conducts its own internal surveys, meets with large
customers monthly and with smaller customers monthly or quarterly. These surveys
have yielded important information that has enabled BancTec to excel its working
methods and techniques, including increased portfolio options and varied
packaging of services.
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1.15-K RESUMES OF CURRENT STAFF MEMBERS
Provide resumes of current staff members who will be working on the
Digital Driver Licensing System project, along with each person's
pertinent digital imaging experience coincident with this project's
objectives.
Viisage's record of success in implementing Instant Over the Counter Card
Production and Central Issuance systems as well as On-Line
Identification/Biometrics systems is largely due to its "teamwork" approach.
Early involvement of and frequent communications among team members from all
aspects of the project ensures tight coordination and smooth transition between
phases of the project. Also, having team members who have worked together
previously on similar projects is added assurance that the project will run
smoothly and efficiently.
Viisage recognizes that its team must work closely and effectively with the 1505
DSD's team. Viisage's approach provides for a primary contact in Project Manager
Mr. Walter Krepcio to ensure clear lines of communication between Viisage and
the DSD.
Following are resumes of the Viisage's team key members:
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WALTER S. KREPCIO
Project Manager
Walter Krepcio is an Program Manager at Viisage Technology. He has integrated
over 15 years of business and engineering experience to successfully manage
large projects while providing excellent service and support to his clients. Mr.
Krepcio was Program Manager for' both the State of Ohio Bureau of Motor Vehicles
Digitized Driver's License System and the State of North Carolina Division of
Motor Vehicles. Digital Driver's License System.
Mr. Krepcio's additional areas of expertise include analysis, problem solving,
design-to-cost and life-cycle cost studies, new business development,
coordination, scheduling, and negotiation. Mr. Krepcio brings much related
experience to the Indiana BMV as Project Manager.
As Project Manager for Indiana BMV Digital Driver Licensing System, Mr. Krepcio
will be responsible for:
. Reporting to the BMV Project Manager
. Managing all resources including personnel, equipment, cost, schedule,
etc.
. Ensuring achievement of all technical milestones to meet the requirements
of the RFP
. Resolving problems that have escalated
. Maintaining communications with the BMV driver license system through
day-to-day contact, regular status reports, and weekly status meetings
. Overseeing establishment of maintenance, support, and quality control
systems
. Ensuring that all team members understand their responsibilities
. Providing access to project work/management systems, accounting records,
and contractor personnel who are knowledgeable in the operation of these
systems
. Meeting with QA auditors on an as-needed basis to review project status
. Supporting QA auditor access to project meetings, contractor personnel,
interim/final deliverables, developed applications, documentation, and
other related issues.
. Supporting periodic audits of billings, time reporting, reimbursables, and
other expenses associated with the project.
Mr. Krepcio is skilled at interfacing with U.S. government agencies. His
previous experience includes managing government contracts ranging from $2 to
$11 million. He was Program Manager for an $11 million contract with the U.S.
Dept. of the Interior, Bureau of Reclamation. His responsibilities included
setting up subcontractors, negotiating change-orders, scheduling using the
Critical Path Method (CPM), and purchasing.
MS - Computer Science - Rensselaer Polytechnic Institute, Troy, NY
MBA - Finance, Operations Management; University of Rochester, Rochester, NY
BS - Electrical Engineering, Cornell University, Ithaca, NY
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IFTIKHAR AHMAD
Vice President of Applications Engineering
Iftikhar Ahmad is the Vice President of Applications Engineering for Viisage
Technology. He has over 21 years of project, product, and plant management
experience which include 11 years of experience in conducting feasibility
studies for computerizing manual processes and providing system integration.
Mr. Ahmad manages an engineering group working on programs similar to the one
for the ISOS' DSD. These programs include Digital Driver's License/ID Systems
for the Massachusetts Registry of Motor Vehicles, Ohio Bureau of Motor Vehicles,
Arizona Motor Vehicles Division, and most recently, North Carolina Department of
Transportation. All of these programs include issuance of over one (1) million
driver's licenses/ID cards annually. Mr. Ahmad brings much related experience to
ISOS DSD as Director of Applications Engineering.
As Director of Applications Engineering for ISOS' Digital Driver Licensing
System, Mr. Ahmad will be responsible for:
. Assisting in conducting the feasibility study
. Delivering equipment and integration services on time and to RFP
specification
. Managing all technical resources
. Addressing and resolving system engineering issues
. Providing progress reports to the Program Manager.
Mr. Ahmad's previous experience includes being Project Engineer for the Arizona
Department of Transportation's DDL/ID program, and Program Manager for the
Massachusetts Department of Transitional Assistance's Image Identification Card
System. This program integrates Viisage's facial recognition application and
NRI's finger imaging system.
Prior to joining Viisage, Mr. Ahmad was Engineering and Operations Manager at
Digital Equipment Corporation's Application of Integrated Manufacturing
Technology and delivered large systems integration, mission critical projects to
Alcoa, Cummins Engine, Digital Equipment Corp., and Thomson Printing.
Publication: Co-author of book, Production Software That Works (Digital Press,
1992)
Client/Server Development, Clark University, Massachusetts
MS - Manufacturing Engineering, University of Massachusetts
Executive Education, Institute of Business Administration, Pakistan
BS - Metallurgical Engineering, University of Karachi, Pakistan
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MIKE O'DEA
Director of Platform Engineering
Mike O'Dea is Vice President of Platform Engineering at Viisage Technology. He
has over 20 years of experience in systems design, integration, and deployment.
He manages the engineering organization responsible for developing product
technology for both systems and components for Viisage. These systems include
Digital Driver's License/ID cards for the Massachusetts Registry of Motor
Vehicles, Ohio Bureau of Motor Vehicles, Arizona Motor Vehicles Division, and
most recently, North Carolina Department of Transportation. All of these
programs include issuance of over one (1) million driver's licenses/ID cards
annually. Mr. O'Dea's group focuses on maturing and integrating elements of
imaging, computer, data storage, and printing technologies into products for
Viisage customers, such as the ones previously mentioned. Mr. O'Dea brings much
relevant experience to ISOS' DSD as Director of Platform Engineering.
As Vice President of Platform Engineering for ISOS' Digital Driver's Licensing
System, Mr. O'Dea will be responsible for:
. Delivering software and integration services on time and to RFP
specification
. Managing application engineering resources
. Addressing and resolving DSD driver license system application engineering
issues
. Providing progress reports to the Program Manager.
Mr. O'Dea has an extensive background in redundancy management, digital signal
processing, fault tolerant systems and real time control. He has worked on
mission and vehicle critical systems as both engineer and manager. He is well
versed in the disciplines required to design, build, integrate and validate a
product for deployment in critical applications.
Previously Mr. O'Dea worked as Manager of Software Engineering at Lockheed
Sanders where he directed the Software Development Department responsible for
F-22 CATS System development, integration, and deployment. He was also Director
of Imaging Systems at Kollsman Instruments, and Engineering Manager for General
Electric Aircraft Control Systems. Mr. O'Dea has equal experience in developing
integrated "box level" products (components and systems) for military and
commercial customers, as he has in developing large distributed systems for
information management and processing.
BS - Engineering Physics, Cornell University
MS - Nuclear Engineering, Cornell University
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KATHLEEN CAMIRE
Training Manager
Kathleen Camire is Training Manager at Viisage Technology. She is responsible
for planning, organizing, managing, and controlling all training programs at
Viisage. She has 15 years of technical training experience including the
writing, design, curricula development, management, and delivery of training
materials for systems similar to ISOS' Digital Driver Licensing System. Recently
Ms. Camire has been responsible for the delivery, training, and development of
curriculum for the North Carolina Department's of Transportation Over the
Counter Imaging Digital System, Arizona Motor Vehicles Division's Digitized
Driver's License System. Previously, she was the Training Manager for both the
Massachusetts Registry and Ohio Bureau of Motor Vehicles' Digitized Driver's
License Systems. Ms Camire brings much related experience to ISOS' DSD as a
Training Manager.
As Training Manager for ISOS's Digital Driver Licensing System, Ms. Camire will
be responsible for:
. Ensuring that all required training is delivered on schedule and to the
requirements of the RFP
. Managing the trainers, who have been selected for their training
experience and knowledge of the Viisage's Driver's License/ID Card System.
. Ensuring that all training systems and materials are of high quality and
readily available
. Identifying and resolving any training-related issues
. Developing and proposing service solutions for ongoing requirements by the
ISOS' DSD
. Providing progress reports to the Program Manager.
Ms. Camire's additional experience includes developing of training videos,
training materials for disabled adults, writing and administering tests and
examinations. In working with the Massachusetts Registry of Motor Vehicles, she
trained specialists on the use of all imaging hardware and software, provided
troubleshooting guidelines, and assisted RMV trainer with the design and
development of training curriculum including developing a training video. Ms.
Camire has a proven track record of developing effective working relationships
with clients such as the ISOS DSD in implementing digital driver's licensing
Systems.
Working towards Masters Degree in Training/Development
BS - Human Resource Management/Corporate Training & Development,
Newbury College, Newbury, MA
Electrical Engineering Courses - University of Lowell, Lowell, MA
AS - Electronics, Northern Essex College, Haverhill, MA
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ERIK D. HJERPE
Installation Manager
Erik Hjerpe is an Installation Manager at Viisage Technology. He has a proven
track record in both the development and execution of the installation plan for
the Massachusetts Registry of Motor Vehicles Digital Driver's License System,
North Carolina Division of Motor Vehicles Digital Driver's License System, and
Massachusetts Department of Transitional Assistance Identification Cards System,
New Mexico Division of Motor Vehicles Digital Driver's License System. These
systems is similar to the one proposed by ISOS' DSD. Mr. Hjerpe also has U.S.
Navy Program Management experience overseeing performance and quality assurance
of construction and installation projects ranging in value from $5,000 to $1 2M.
Mr. Hjerpe brings much related experience to ISOS' DSD as Installation Manager.
As Installation Manager for ISOS' Digital Driver Licensing System, Mr. Hjerpe
will be responsible for:
. Managing all commitments regarding installation, maintenance, and service
to ensure satisfaction by the DSD
. Providing a single, local point of contact for all installation
requirements
. Managing installation, site surveys, testing, and acceptance, according to
schedule
. Facilitating solutions for installation, maintenance, and service
performance issued
. Developing and proposing service solutions for ongoing requirements by the
DSD
. Providing progress reports to the Program Manager.
As a Navy Program Manager, Mr. Hjerpe has resolved contract discrepancies,
negotiated change orders, approved payments, and reviewed contract
specifications/designs to avoid costly changes. His previous experience includes
establishing inspection plans and milestones based on a Critical Path Method
(CPM) network schedule for the construction of a $12M aircraft systems
laboratory.
Mr. Hjerpe also developed performance requirements and the quality assurance
plan for a multi-trades maintenance contract to determine the cost effectiveness
of replacing government maintenance personnel with a contracted work force.
MS - Mechanical Engineering, University of Massachusetts, Amherst, MA
BS - Naval Architecture & Marine Engineering, Massachusetts Institute
of Technology (MIT), Boston, MA
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STAN DUCI
Maintenance/Customer Service Manager
Stan Duci is the Maintenance/Customer Service Manager for Viisage Technology.'
He has over 10 years of experience in engineering support services. He has
technical proficiency with digital imaging systems and excellent interpersonal
and communication skills. Mr. Duci oversees all customer service and technical
support operations. He is responsible for the excellent quality of service
extended to Viisage customers. Mr. Duci is also the Manager of Viisage's Help
Desk for Digital Driver License Systems which services the Massachusetts
Registry of Motor Vehicles, Arizona Motor Vehicles Division, Ohio Bureau of
Motor Vehicles, and the North Carolina Division of Motor Vehicles. He brings
much related experience to 1505' DSD as Maintenance/Customer Service Manager.
As Maintenance/Customer Service Manager for ISOS' Digital Driver Licensing
System, Mr. Duci will be responsible for:
. Overseeing Viisage's subcontractors.
. Setting up subcontractor service, support, and repairs.
. Overseeing the operation of all Customer Service activities and resources.
. Managing Help Desk and technical support resources.
. Managing preventive maintenance and remedial maintenance services.
. Managing inventory and spare parts for ISOS' DDL system.
. Managing problems, materials, and any necessary support services.
Mr. Duci's experience working with other Motor Vehicle Divisions, such as the
Massachusetts Registry of Motor Vehicles, Ohio Motor Vehicles Division, and
North Carolina Division of Motor Vehicles has given him invaluable experience in
being able to service customer problems and concerns with Digital Driver
Licensing Systems.
Previously, Mr. Duci worked for Data General Corp. where he was responsible for
directing worldwide customer service engineering, technology, reliability and
information management systems. He managed the consolidation and automation of
multiple departments and processes, substantially reduced or avoided service
costs, and achieved significant operational efficiencies.
MBA - Boston University, Boston, Ma
BS - Computer Science (magna cum laude), Central New England
College of Technology, Worcester, MA
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ALBERT CRUZ
Quality Engineering Manager
Albert Cruz is Quality Assurance Manager at Viisage Technology. He has 19 years
of experience in Quality Engineering. Mr. Cruz is responsible for ensuring
high-quality configuration management control, system integration, and software
installation for Viisage's Enhanced Driver's License and Biometric Systems. He
is currently in charge of Quality Engineering for the Arizona, Ohio, and North
Carolina Digital Driver's Licensing Systems. Mr. Cruz brings much related
experience to ISOS' DSD as Quality Engineering Manager.
As Quality Engineering Manager for the ISOS' Digital Driver Licensing System,
Mr. Cruz will be responsible for:
. Establishing quality control systems
. Ensuring product quality and uniformity to the requirements of the RFP
. Ensuring system test requirements
. Developing high-quality procedures from inception to acceptance
. Overseeing overall solution value
. Attending meetings with QA auditors, as needed, to check project status or
other related issues
. Providing progress reports to the Program Manager.
Mr. Cruz's previous experience includes electronics experience ranging from
electronic testing and troubleshooting of components to Engineering and Failure
Analysis of in-house Quality Programs. As the Quality Engineering Manager he has
been responsible for QA operations encompassing QA Engineering and Inspection.
He has worked as Manager of the Quality Assurance Group on an in-house
corrective action system for product and process vendor discrepancies. He also
generated Quality Audits to monitor and report on process related issues. He was
the direct interface with Government/Customer source inspection for First
Article Test, P.C.A., and associated prime requirements.
New York Institute of Technology - BSEE
American Standard Institute - Member
Certified TQM Instructor and Facilitator - Raytheon Co.
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2.00 GENERAL TERMS AND CONDITIONS
2.01 FISCAL FUNDING
Obligations of the State shall cease immediately without penalty of
further payment being required if, in any fiscal year, the Illinois
General Assembly fails to appropriate or otherwise make available funds
for this contract. The Secretary of State will, however, use its best
efforts to secure funding for this contract.
Viisage acknowledges this information.
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2.02 COMPLIANCE WITH LAW
The vendor shall comply with all regulations, laws, local ordinances,
and licensing requirements as may now exist, or which may be enacted
hereafter, pertaining to this contract.
Viisage understands and will comply.
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2.03 GOVERNING LAW
This RFP and any subsequent contract shall be governed by the laws and
rules of the State of Illinois which by reference are incorporated
herein.
Viisage acknowledges the above statement.
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2.04 NON-DISCLOSURE - PUBLICITY
The Vendor shall not use the Secretary of State's name in any
publication, promotion or advertisement in any communication medium
presently devised or in any future medium not presently in existence,
without the written permission of the Secretary prior to the issuance of
any such publication, promotion or advertisement.
Viisage understands and will comply.
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2.05 VENUE
The judicial venue for the interpretation of this contract shall be
limited to the Circuit Court of Sangamon County, Illinois or the United
States District Court for the Central District of Illinois (Springfield
Division). The Court of Claims
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shall be the venue to consider any claims filed against the State
pursuant to this contract.
Viisage acknowledges the above condition.
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2.06 INDEPENDENT VENDOR STATUS
The vendor is an independent vendor to the State of Illinois, and
neither the vendor nor persons employed by the vendor shall
represent themselves as employees of the State.
Viisage understands and will comply.
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2.07 FORCE MAJEURE
Neither party hereto shall be responsible for delays or failures
in performance resulting from acts beyond the control of said
parties. Such acts shall include, but not be limited to, acts of
God, strikes, lockouts, riots, acts of war, epidemics,
governmental regulations superimposed after the fact, fire,
communication line failures, power failures, earthquakes, or
other disasters.
Viisage acknowledges the above condition. Please refer to Section 1.1 5.A
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Executive Summary, Chapter "Exceptions" for more information.
2.08 INSURANCE
The Vendor shall not commence work under this contract until he
has obtained all insurance required by this Article and until
insurance has been approved by the Secretary. All specified
insurance shall be provided by the Vendor and at the Vendor's own
expense. Said insurance shall remain in full force and effect
until the term of the contract is completed.
Viisage understands and will comply.
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2.09 REQUIRED MINIMUM INSURANCE COVERAGE
A. COMPREHENSIVE AUTOMOBILE LIABILITY INSURANCE WITH BODILY INJURY:
The Contractor shall purchase and maintain Comprehensive Automobile
Liability Insurance with Bodily Injury including death in the limits of
and amount not less than $300,000.00 per person and $500,000.00 per
accident.
Viisage understands and will comply.
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B. WORKMEN'S COMPENSATION INSURANCE: The Vendor shall purchase
and maintain, in a company qualified to do business in the State
of Illinois, insurance protecting the Vendor from all liabilities
that may be imposed under the Workmen's Compensation Act and the
Workmen's Compensation Occupational Act of the State of Illinois,
and in case any work is sublet, the Vendor shall require the
SubContractor similarly to provide such insurance for all the
latter's employees. The limit of liability afforded under the
Employer's Liability Section of the Workmen's Compensation and
Employer's Liability Policy shall not be less than $100,000 for
any one accident.
Viisage understands and will comply
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C. PUBLIC LIABILITY AND PROPERTY DAMAGE INSURANCE: The
Vendor shall take out and maintain during the life of the
contract such Comprehensive Public Liability and Property Damage
Insurance as shall protect him from claims for damages for Bodily
Injury; including accidental death, as well as from claims for
property damage, which may arise from activities under or
incidental to the contract, both on or off the project, whether
such activities be by himself or by any of his Sub Contractors or
their Sub Contractors or by anyone directly or indirectly
employed or otherwise contracted with by any of them. The amounts
of this and other insurance shall be as specified below. (This
provision shall be construed as requiring the Vendor to take out
and maintain Vendor's Protective Insurance and Contractual
Insurance in like amounts.)
1. Combined single limit of $500: 000 per occurrence for
Bodily Injury and Property Damage Liability (this coverage
may be provided by a combination of Primary and Excess
Liability policies).
2. The State of Illinois, Office of the Secretary of State
shall be named as an "additional insured" on all policies.
Viisage understands and will comply
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2.10 EVIDENCE OF INSURANCE COVERAGE
The Vendor shall file with the Secretary, Certificates of
Insurance showing Workmen's Compensation and Public Liability
Coverage signed by the Insurance Company or their insured, the
description of the work covered by such insurance, the insurance
policy numbers, the limits of liability of the policies and the
dates of their expiration, with a further certification from said
insurance companies that their policies will not be changed,
canceled or terminated without ten days prior notice in writing
to the Secretary.
Viisage understands and will comply
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2.11 CANCELLATION
This contract may not be canceled by either party without cause.
The Secretary of State may, however, terminate or rescind this
contract at any time if the Vendor fails to comply with the
terms, conditions and specifications or other breach of contract.
Viisage understands and will comply
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2.12 MORE FAVORABLE TERMS
The Vendor agrees that if more favorable terms for items bid
herein, under the same type of contract and for the identical or
less quantify have been since the date of the commencement of
this contract granted to any state or local government agency or
unit in any state in the United States of America, that such
terms shall be applicable to this contract commencing with the
date such terms granted to such other agency which were
negotiated with such more favorable terms" shall also be made
applicable to this contract.
Viisage acknowledges and will comply.
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2.13 PRODUCT IMPROVEMENT
In the event the manufacturer should discontinue the manufacture
of any item of equipment or supplies being used by the State
under this contract and begins to market new, improved versions
of said item(s), then the Vendor shall deliver the improved
item(s) to the State at no additional cost to the State, subject
to approval by the Purchasing Agent.
Viisage understands and will comply.
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2.14 NOTICE OF INTENT
During the period of this contract, or any renewal thereof, the
Vendor shall give at least 180 days notice to the Purchasing
Agent, Office of the Secretary of State if the Vendor intends not
to exercise Vendor's option to renew. Such notice requirement is
necessary and proper in order that the State be allowed
sufficient time to initiate and establish a new contract.
Viisage understands and will comply.
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2.15 NON-HIRING OF EMPLOYEES
For the term of this contract, and for twelve (12) months
following its termination, the parties hereto agree not to employ
any personnel of the other party.
Viisage understands and will comply.
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2.16 WAIVER
Any variance or modification permitted by either party in favor
of the other party as to the terms and enforcement of this
agreement shall not operate as a waiver of the said term or
condition as to subsequent enforcement of this agreement.
Viisage acknowledges the above requirement.
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2.15 NOTICES
All notices required under the terms of this agreement shall be
delivered in person or by certified or registered mall with
return receipt to the address shown herein or at the last known
address of the parties hereto.
Viisage understands and will comply.
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4.00 SPECIFICATIONS FOR EQUIPMENT AND SYSTEMS REQUIREMENTS
Scope Of Work:
Install enough Image Workstations at all permanent and mobile
facilities throughout the State of Illinois and at ISOS Driver
Services Administrative Offices to adequately meet the anticipated
peak hourly volumes (see Attachment A). The Image Workstations must
be capable of producing finished DL/ID cards, via over-the-counter
(instant) issuance, with unique printing on both the front and back
sides of the DL/ID cards. The Image Workstations must be capable of
saving picture and signature images, and uploading and retrieving
them on4inelreal-time from the Central Image System via the Facility
Server. All Image Workstations must be of new manufacture and state-
of-the-art at the time of implementation.
Viisage Technology meets this requirement. Viisage will provide the following
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systems to meet the volume and RFP requirements. Viisage has estimated these
workstations based on a 40 cards/hour per printer production volume. While
analyzing the Illinois office peak rates Viisage found that in some instances
the peak hourly rate is high yet the peak daily rate is low. While in other
instances the peak daily rate is high and peak hourly rate is low. Viisage has
tried to account for both peak hourly and peak daily rate while keeping the cost
low. Viisage has also assumed a 7 to 8 hour work day.
Per RFP there will six (6) mobile systems provided to serve the sites identified
as ("Mobile" in the table. (Please refer to Sect. 1.15-B-I. I of this RFP
for the Facilities list requirements table)
This includes one (I) spare mobile system. Each mobile site has a workstation
and one printer. Nine (9) backup workstations and nineteen (19) backup printers
will be provided (two printers per workstation and one printer for the mobile
backup system).
Two special Workstations with one printer each will be provided to meet the
requirement for make special cards. One Quality Assurance PC will be provided.
Lastly, two Retrieval Stations (without image capture and card printer) will be
provided. Each retrieval system will have one black and white and one color
printer.
The Image Workstations will be capable of producing finished DL/ID cards, via
over-the-counter (instant) issuance, with unique printing on both the front and
back sides of the DL/ID cards. The Image Workstations will save the picture and
signature images, and uploading and retrieving them on-line/real-time from the
Central Image System via the Facility Server. All Image Workstations provided by
Viisage will be of new manufacture and state-of-the-art at the time of
implementation.
In addition to the above, provide ISOS with nine (9) Back-up
Image Workstations with 19 back-up printers that ISOS can use as
temporary Workstations to replace Workstations that are
inoperative. Provide ISOS
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administrative offices with two (2) retrieval-only Workstations
capable of printing black & white and color blow-ups, and faxing
black & white blowups.
Viisage Technology meets this requirement. Viisage will provide ISOS with nine
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(9) Back-up Image Workstations with 19 back-up printers (two printers per backup
workstation plus one backup printer for mobile system) that ISOS can use as
temporary Workstations to replace Workstations that are inoperative. Viisage
will provide ISOS administrative offices with two (2) retrieval-only
Workstations capable of printing black & white and color blow-ups, and faxing
black & white blowups.
Design a total of six (6) mobile travel team configurations (one
which shall serve as the back-up) that can access CDLIS, PDPS,
and the ISOS Communications Network, and issue DL/IDs from remote
sites, using 110 Volt outlets and regular telephone connections.
Viisage Technology meets this requirement. Viisage will provide a total of six
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(6) mobile travel team configurations (one which shall serve as the back-up)
that can access CDLIS1 PDPS, and the ISOS Communications Network, and issue
DL/IDs from remote sites, using 110 Volt outlets and regular telephone
connections. The mobile Workstations will be configured with a modem card and
have a 14" monitor instead of a 17" monitor (per RFP addendum).
Provide the hardware and software necessary to capture, store,
upload, and retrieve images via the ISOS Communications Network.
Locate the Central Image System at ISS to be operated by ISOS
personnel and train 1505 personnel on the operation of the
Central Image System before full implementation, if the option to
purchase the System from the Contractor is included in the final
contract.
Viisage Technology meets this requirement. Viisage will provide the hardware and
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software necessary to capture, store, upload, and retrieve images via the ISOS
Communications Network. Viisage will locate the Central Image System at ISS to
be operated by 1505 personnel and train ISOS personnel on the operation of the
Central Image System before full implementation. Viisage understands that the
State may exercise the option to purchase the System in the final contract.
Provide for the Image Workstation, when logging-on to the
network, to query and download, if necessary, from the Central
Image System, the latest version of Image Workstation software.
Viisage Technology meets this requirement. software upgrade process whereby the
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Image network, to query and download, if necessary, latest version of Image
Workstation software.
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Viisage Technology, Inc.
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When a new version of DDL Workstation software is released it will be placed on
the Central Image Server. The CIS during the nightly mining process (batch
upload of images) will send a message to the Workstation that a new version of
software is available. The new version will then be automatically downloaded to
the workstation. When the operator logs on the next day the operator will
receive a message that a new version of software is available. The operator will
then need to shut down the application and reboot the system or some other
simple instruction will follow so that specific files or exectables/DLL's1s can
automatically be changed.
Include, as an option for future implementation, a Central
Issuance Production System for DL/IDs that are the same in
construction and appearance to those issued in a facility, using
stored images.
Viisage Technology meets this requirement. Viisage has included, as an option
- -----------------------------------------
for future implementation1 a Central Issuance Production System for DL/IDs that
are the same in construction and appearance to those issued in a facility, using
stored images.
Be able to transmit images and data over TCP/IP and X.25
networks.
Viisage Technology meets this requirement. Viisage's system will be able to
- -----------------------------------------
transmit images and data over TCP/IP and X.25 networks. Each Viisage workstation
will have an IP address and the Central Image Server will maintain a table of
all Workstations along with their IP addresses. This will be used to upload
image and other data during the nightly batch process as well as downloading
image data for retrieval requests.
Complete a site survey of all facilities, with ISOS personnel, to
determine equipment needs, physical plant upgrades, and other
needs for Image Workstation installation and system
implementation.
Viisage Technology meets this requirement. Immediately after signing the
- -----------------------------------------
contract Viisage will assemble the Illinois project team which comprises of the
Installation Manager. The Installation Manager will conduct a complete site
survey of all facilities) with ISOS personnel, to determine equipment needs,
physical plant upgrades, and other needs for Image Workstation installation and
system implementation. A report and plan is prepared based upon this study. A
preliminary plan is enclosed with this proposal.
Train all required ISOS personnel on the operation of the Image
Workstations and provide current documentation.
Viisage Technology meets this requirement. Viisage has developed a preliminary
- -----------------------------------------
training plan and will train all required ISOS personnel on the operation of the
Image Workstations and provide current documentation which includes the
Workstation Manual.
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State of Illinois Digital Driver Licensing System 197
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<PAGE>
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Viisage Technology, Inc.
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Perform preventive maintenance, as agreeable to ISOS, and repair
or replace Image Workstations.
Viisage Technology meets this requirement. Viisage will perform preventive
- -----------------------------------------
maintenance, as agreeable to ISOS, and repair or replace Image Workstations.
Viisage has described its maintenance plan in this proposal.
Maintain Central Image System hardware and software during the
term of the contract, included in the cost per issuance or if the
option to purchase the system from the Contractor is included in
the final contract.
Viisage Technology meets this requirement. Viisage will maintain Central Image
- -----------------------------------------
System hardware and software during the term of the contract, included in the
cost per issuance or if the option to purchase the system from the Contractor is
included in the final contract.
Maintain Central Issuance System if it is leased during the term
of the contract.
Viisage Technology meets this requirement. Viisage will maintain Central
- -----------------------------------------
Issuance System if it is leased during the term of the contract as described in
the Cost Proposal.
Provide camera-ready artwork for ISOS to design a four color,
two-sided 8 1/2" X 11" trifold brochure on the features of the
new DL/ID card. Produce 750,000 copies of the brochure for ISOS.
Viisage Technology meets this requirement. Viisage will provide camera-ready
- -----------------------------------------
artwork for ISOS to design a four color, two-sided 8 1/2" X 11,, trifold
brochure on the features of the new DL/ID card. Viisage will produce 750,000
copies of the brochure for ISOS.
Work with ISOS in designing a variety of DL/ID card formats.
Viisage Technology meets this requirement. Viisage will work with ISOS in
- -----------------------------------------
designing a variety of DL/ID card formats.
Provide ISOS with the capability of independently adding and
deleting DL/ID card formats.
Viisage Technology meets this requirement. Viisage will provide ISOS with the
- -----------------------------------------
capability of independently adding and deleting DL/ID card formats. Viisage has
developed template files which are in ASCII format. These files can be modified
to add ore delete DL/ID formats. Viisage assumes that data for new DL/ID cards
to be provided by ISOS system in the similar manner as other DL/ID card data is
provided.
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State of Illinois Digital Driver Licensing System 198
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<PAGE>
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Viisage Technology, Inc.
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12.00 DEMONSTRATION OF IMAGE WORKSTATION AND DL/ID CARD PRODUCTION
SPECIFICATIONS
Qualified Bidders will be required to demonstrate their
Image Workstation and produce DL/ID cards.
They will be required to demonstrate their proposed Image
Workstation in a date and location to be coordinated by
ISOS.
The demonstration will be representative of the Bidder's
proposed Image Workstation and shall consist of but not be
limited to the following:
Viisage Technology meets these requirements:
- -------------------------------------------
. Examination of internal and external features of the equipment
and ease of using equipment;
Viisage will show the internal and external features of the equipment and its
ease of use which allows creation of a DL/ID card in just a few key strokes.
. Actual demonstration of materials to produce a finished DL/ID
card;
Viisage will show the materials to produce finished DL/ID cards and use them to
make cards.
. Actual demonstrations of the operations to produce a finished
DL/ID card;
The demonstration will include actual operation of the system and finished DL/ID
cards will be made by capturing live images of ISOS personnel attending the
demonstration.
. Demonstration of unique back printing of DL/ID card;
The front and back of the DL/ID card will be printed. This will include the
unique back printing features that the State requires.
. Legibility and quality of the finished laminated or coated DL/ID
card;
ISOS will be able to review the quality of the finished laminate on the DL/ID
card and Viisage expects that it will meet the State requirements.
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State of Illinois Digital Driver Licensing System 199
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<PAGE>
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Viisage Technology, Inc.
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. System start-up time to be ready to produce a finished DL/ID
including establishment of communications between the Image
Workstation and the Bidder's remote location. (The remote
location is to be located anywhere outside the ISOS Headquarters
and to be connected via established telecommunications lines.)
Time to close down and secure system;
Viisage's system will be ready to produce a finished DL/ID in the time frame
proposed in the response. This includes system start-up/boot time of five (5)
minutes. Since the actual system will be installed on the State LAN/WAN the time
to establish communications between the Image Workstation and Viisage1s remote
image server location will be via 28.8 or 33.6 bps modem and telephone lines.
Viisage does not have control over this environment and time measurement will
not be representative to real operations. However, Viisage feels that in this
regard the State is testing the remote capability and not remote timing and
Viisage will meet this requirement. Viisage has assumed that if the
demonstration takes place at a State/ISOS location two telecommunication lines
(one data and phone) will be provided.
Time to close down and secure system will be demonstrated and will be about five
(5) minutes.
. Image Workstation, DL/ID card, laminate or coating, and security
features;
Viisage will show the Image Workstation, DL/ID card3 hologram laminate and ghost
image printed on the card.
. Image compression, storage, inquiry and retrieval of Image Files;
Viisage will show the JPEG image file sizes, storage on Image Workstation,
inquiry and retrieval of images captured during demonstration.
. Quality of displayed and of printed color picture image of
applicant, for DL/ID card duplicate issuance, retrieved from
Image File and decompressed;
Viisage will demonstrate the quality of displayed and of printed color picture
image of applicant, for DL/ID card duplicate issuance, retrieved from Image File
and decompressed.
. Quality and legibility of applicant signature image retrieved
from Image File and decompressed;
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State of Illinois Digital Driver Licensing System 200
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<PAGE>
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Viisage Technology, Inc.
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Viisage will demonstrate the quality and legibility of applicant signature image
retrieved from Image File and decompressed.
. Transmittal, inquiry, retrieval, and black and white and color
printing of captured images between the Image Workstation and the
Bidder's remote location. (The remote location is to be located
anywhere outside the ISOS Headquarters and to be connected via
established telecommunications lines.) The Bidder will supply the
laser printer(s) for demonstration purposes;
Viisage will demonstrate the storage at remote site (by observing data transfer
at modem or other means) inquiry, retrieval, and black and white and color
printing of captured images between the Image Workstation and Viisage's remote
location. Viisage will supply the black & white laser printer and 300 dpi color
printer for demonstration purposes.
. Printing the encrypted 2-D barcode and reading the encrypted 2-D
barcode;
The DL/ID card will contain an encrypted 2-D barcode. Viisage will bring a
barcode reader and read the barcode of cards printed.
. Any other demonstration deemed necessary by ISOS.
Viisage will support other demonstration items that ISOS deems necessary.
Viisage will work with ISOS to develop and agree on a demonstration plan in
advance of the actual demonstration.
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State of Illinois Digital Driver Licensing System 201
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<PAGE>
Exhibit 23.1
Viisage Technology, Inc.
Consent of Independent Public Accountants
-----------------------------------------
As independent public accountants, we hereby consent to the incorporation of our
reports included in this Form 10-K, into the Company's previously filed Form
S-8 (No. 333-42485).
Arthur Andersen LLP
Boston, Massachusetts
March 27, 1998
<PAGE>
Exhibit 24.1
POWER OF ATTORNEY
We, the undersigned officers and directors of Viisage Technology, Inc.,
hereby severally constitute and appoint Denis K. Berube, Robert C. Hughes and
William A. Marshall, and each of them singly, our true and lawful attorneys with
full power to them, and each of them singly, to sign for us and in our names in
the capacities indicated below, all Annual Reports on Form 10-K required to be
filed by Viisage Technology, Inc., hereby ratifying and confirming all
signatures as they may be signed by our said attorneys, or any of them, to said
Forms 10-K.
<TABLE>
<CAPTION>
Signature Title
- --------- -----
<S> <C>
By: /s/ Denis K. Berube Chairman of the Board of Directors
---------------------------
Denis K. Berube
By: /s/ Robert C. Hughes President and Chief Executive Officer
--------------------------- (Principal Executive Officer)
Robert C. Hughes
By: /s/ William A. Marshall Treasurer and Chief Financial Officer
--------------------------- (Principal Financial and Accounting
William A. Marshall Officer)
By: /s/ Charles J. Johnson Secretary and Director
---------------------------
Charles J. Johnson
By: /s/ Harriet Mouchly-Weiss Director
---------------------------
Harriet Mouchly-Weiss
By: /s/ Peter Nessen Director
---------------------------
Peter Nessen
By: /s/ Thomas J. Reilly Director
---------------------------
Thomas J. Reilly
</TABLE>
<TABLE> <S> <C>
<PAGE>
<ARTICLE> 5
<LEGEND>
THIS SCHEDULE CONTAINS SUMMARY FINANCIAL INFORMATION EXTRACTED FROM 10-K FOR
YEAR ENDED DECEMBER 31, 1997 AND IS QUALIFIED IN ITS ENTIRETY BY REFERENCE TO
SUCH FINANCIAL STATEMENT.
</LEGEND>
<RESTATED>
<MULTIPLIER> 1,000
<S> <C>
<PERIOD-TYPE> 12-MOS
<FISCAL-YEAR-END> DEC-31-1997
<PERIOD-START> JAN-01-1997
<PERIOD-END> DEC-31-1997
<CASH> 1,611
<SECURITIES> 0
<RECEIVABLES> 3,171
<ALLOWANCES> 0
<INVENTORY> 25,483<F1>
<CURRENT-ASSETS> 30,688
<PP&E> 16,046
<DEPRECIATION> 0
<TOTAL-ASSETS> 47,463
<CURRENT-LIABILITIES> 15,427
<BONDS> 13,300<F2>
0
0
<COMMON> 0
<OTHER-SE> 18,736
<TOTAL-LIABILITY-AND-EQUITY> 47,463
<SALES> 29,388
<TOTAL-REVENUES> 29,388
<CGS> 26,122
<TOTAL-COSTS> 33,309<F3>
<OTHER-EXPENSES> 0
<LOSS-PROVISION> 0
<INTEREST-EXPENSE> 441
<INCOME-PRETAX> (4,362)
<INCOME-TAX> 0
<INCOME-CONTINUING> (4,362)
<DISCONTINUED> 0
<EXTRAORDINARY> 0
<CHANGES> 0
<NET-INCOME> (4,362)
<EPS-PRIMARY> (0.54)
<EPS-DILUTED> (0.54)
<FN>
<F1>REPRESENTS COSTS AND ESTIMATED EARNINGS IN EXCESS OF BILLINGS.
<F2>REPRESENTS OBLIGATIONS UNDER CAPITAL LEASES AND LONG-TERM DEBT.
<F3>INCLUDES PROJECT COSTS AND OPERATING EXPENSES.
</FN>
</TABLE>
