QUADRAMED CORP
10-K/A, 2000-05-26
COMPUTER PROGRAMMING SERVICES
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<PAGE>   1
                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549

                                  FORM 10-K/A

                                AMENDMENT NO. 2

[X] ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE
    ACT OF 1934

                   FOR THE FISCAL YEAR ENDED DECEMBER 31, 1999

                                       OR

[ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
    EXCHANGE ACT OF 1934

                FOR THE TRANSITION PERIOD FROM _______ TO _______

                         COMMISSION FILE NUMBER 0-21031

                              QUADRAMED CORPORATION
             (Exact name of registrant as specified in its charter)

            DELAWARE                                         52-1992861
 (State or other jurisdiction of                          (I.R.S. Employer
 incorporation or organization)                          Identification No.)

                 22 PELICAN WAY, SAN RAFAEL, CALIFORNIA, 94901
          (Address of Principal Executive Offices, including Zip Code)

        Registrant's telephone number, including area code: (415)482-2100

        Securities registered pursuant to Section 12(b) of the Act: None

           Securities registered pursuant to Section 12(g) of the Act:

                     COMMON STOCK, $0.01 PAR VALUE PER SHARE
                                (Title of Class)

   Indicate by check mark whether the Registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such report), and (2) has been subject to such
filing requirements for the past 90 days. Yes [X] No [ ]

   Indicate by check mark if disclosure of delinquent filers pursuant to Item
405 of Regulation S-K is not contained herein, and will not be contained, to the
best of the registrant's knowledge, in definitive proxy or information
statements incorporated by reference in Part III of this Form 10-K or any
amendment to the Form 10-K. [ ]

   The aggregate market value of voting stock held by non-affiliates of the
Registrant, as of March 31, 2000 was approximately $102,490,363 (based upon the
closing price for shares of the Registrant's Common Stock as reported by the
Nasdaq National Market for the last trading date prior to that date). Shares of
Common Stock held by each officer, director and holder of 5% or more of the
outstanding Common Stock have been excluded in that such persons may be deemed
to be affiliates. This determination of affiliate status is not necessarily a
conclusive determination for other purposes.

   On March 31, 2000, approximately 25,473,688 shares of the Registrant's Common
Stock, $0.01 par value per share, were outstanding.



                                       1
<PAGE>   2
                                 AMENDMENT NO. 2

        The undersigned Registrant hereby amends Items 10, 11, 12 and 13 of
its Annual Report on Form 10-K for the fiscal year ended December 31, 1999 and
files such amended Items herewith. The undersigned Registrant also amends Item
14(c) of its Annual Report on Form 10-K for the fiscal year ended December 31,
1999 by adding Exhibits 10.60, 10.61, 10.62, 10.63, 10.64 and 10.65 which are
described in Item 14(c) and files such exhibits herewith.

                                    PART III

ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT.

        The following sets forth certain information concerning the Company's
directors as of March 31, 2000:

<TABLE>
<CAPTION>
     NAME                 AGE                      POSITION
     ----                 ---                      --------
<S>                       <C>   <C>
James D. Durham(1).........53   Chairman of the Board and Chief Executive Officer
Albert L. Greene(2)........50   Director
Joan P. Neuscheler(3)......39   Director
Michael J. King(4).........61   Director
E.A. Roskovensky(2)........54   Director
Scott Gross(2).............54   Director
Cornelius T. Ryan(1).......69   Director
</TABLE>

(1)  Term of office expires at the 2002 Annual Meeting of Stockholders.
(2)  Term of office expires at the 2000 Annual Meeting of Stockholders.
(3)  Resigned on April 27, 2000.
(4)  Term of office expires at the 2001 Annual Meeting of Stockholders.

BACKGROUND

     James D. Durham serves as QuadraMed's Chairman of the Board and Chief
Executive Officer. Mr. Durham founded the Company in September 1993 when he
became its President and Chief Executive Officer and a director. In May 1996,
Mr. Durham became Chairman of the Board. From November 1992 to December 1993,
Mr. Durham served as the Chief Executive Officer of Trim Healthcare Systems,
Inc., a reimbursement consulting services company. From April 1992 to April
1993, Mr. Durham served as Chief Executive Officer of Care Partners, Inc., an
accounts receivable processing and funding company cofounded by Mr. Durham. From
February 1986 until its acquisition by Ameritech in February 1992, Mr. Durham
served as President and Chief Executive Officer of Knowledge Data Systems, Inc.,
a health care information systems company. Mr. Durham holds a B.S. with honors
in Industrial Engineering from the University of Florida and an M.B.A. with an
emphasis in Finance from the University of California, Los Angeles and is a
Certified Public Accountant.

     Albert L. Greene has been a director of the Company since May 1997. Mr.
Greene is currently the President and Chief Executive Officer of
HealthCentral.com, an online consumer health information service. Previously,
Mr. Green was the Chief Executive Officer of Sutter Health East Bay, a health
care delivery system and the parent company of Alta Bates Health System, from
June 1996 until September 1998. From May 1990 until March 1998, Mr. Greene
served as the President and Chief Executive Officer of Alta Bates Medical
Center, a 527-bed acute care hospital located in Berkeley, California. From
January 1996 until March 1998, Mr. Greene also served as the President and Chief
Executive Officer of Alta Bates Health System, the parent company of Alta Bates
Medical Center. Mr. Greene has served as an executive in hospital administration
since 1979, most recently as the President of Sinai Samaritan Medical Center in
Milwaukee, Wisconsin from 1988 to 1990. Mr. Greene received a masters of
hospital administration at the University of Michigan, and is presently a
diplomate of the American College of Healthcare Executives and a member of the
American Hospital Association. Mr. Greene is also chair-elect of the California
Healthcare Association, a member of the board of directors of Acuson
Corporation, a manufacturer and provider of medical diagnostic ultrasound
systems, and a member of the board of directors of several other privately held
hospitals and hospital associations.

     Joan P. Neuscheler became a director of the Company in March 1994 and
resigned on April 27, 2000. Ms. Neuscheler has been a general partner of
Tullis-Dickerson Partners, a venture capital firm, since September 1992, and the
President and Chief Financial Officer of Tullis-Dickerson & Co., Inc. since
April 1989. Tullis-Dickerson Partners is the general partner of Tullis-Dickerson
Capital Focus, L.P., a stockholder of the Company. Ms. Neuscheler is also a
director of several privately held companies.

     Michael J. King has been a director of the Company since May 1999. Mr. King
has been the Chief Executive Officer of Healthscribe, Inc. since June 1999.
From September 9, 1996 until May 1999, Mr. King served as Chairman of the Board
of Directors and Chief Executive Officer of The Compucare Company, a healthcare
information systems company which was acquired by QuadraMed in March 1999.
Prior to joining The Compucare Company, Mr. King was Chairman of the Board of
Directors, Chief Executive Officer and President of Software AG of the
Americas, a leader in Enterprise Information Systems. Mr. King previously
served as President and Chief Executive Officer of Computer Entry Systems Corp.
and has held various high-level positions at Marietta Data Systems and the
Hoskyns Group in the United Kingdom. Mr. King holds a degree in Mechanical
Engineering from the University of Sheffield and a M.B.A. equivalent in
Management Studies from the University of Hatfield.

     E.A. Roskovensky has been a director of the Company since May 1999. Mr.
Roskovensky has been the President and Chief Operating Officer of Robertson-Ceco
Corp., a publicly traded company which manufactures custom engineered metal
buildings, since November 1994. Mr. Roskovensky also has been the President and
Chief Executive Officer of Davis Wire Corporation since 1991. Mr. Roskovensky
previously has held positions at USS-Posco Industries, Double Eagle Steel
Coating Company and U.S. Steel. Mr. Roskovensky holds a B.S. in Chemical
Engineering from Villanova University, an M.B.A. from Duquesne University, and a

                                       2
<PAGE>   3

J.D. from the University of Detroit School of Law. He is a member of the State
Bar of Michigan and the Pennsylvania Bar Association.

     Scott Gross has been a director of the Company since March 2000.   Mr.
Gross is currently the founder, President and Chief Executive Officer of Primus
Management, Inc., a successor organization to Alpha Hospital Management, Inc.
where Mr. Gross was the founder, President and Chief Executive Officer from 1989
to 1992.  From 1988 to 1989, Mr. Gross was the Chairman and Chief Executive
Officer of Carondolet Rehabilitation Centers of America, a diversified
rehabilitation medicine services company.  From 1984 to 1987, Mr. Gross was the
President and Chief Executive Officer of Hospital Group - National Medical
Enterprises.  Mr. Gross holds a Bachelor of Science degree in Biology from Cal
State University, Northridge and a  Master degree in Public Administration
(Health Care Management Option ) from the University of Southern California.


     Cornelius T. Ryan has been a director of the Company since March 2000, and
was previously a director of the Company from March 1995 to March 1999.
Mr. Ryan has been a general partner of Oxford Partners since 1981 and of OBP
Management L.P., and OBP Management (Bermuda) Limited Partnership since 1992.
OBP Management L.P. and OBP Management (Bermuda) Limited Partnership are the
general partners of Oxford Bioscience Partners L.P. and Oxford Bioscience
Partners (Bermuda) Limited Partnership, respectively. Mr. Ryan is also a
director of several privately held companies. Mr. Ryan holds a Bachelor of
Commerce in Economics from the University of Ottawa, and an M.B.A. from the
University of Pennsylvania.

                                       3
<PAGE>   4

                                   MANAGEMENT

     The following sets forth the names, ages and positions of the Company's
executive officers and certain key employees as of March 31, 2000:

<TABLE>
<CAPTION>
            NAME              AGE                               POSITION
            ----              ---                               --------
<S>                           <C>   <C>
James D. Durham.............  53    Chairman of the Board and Chief Executive Officer
John V. Cracchiolo..........  43    President, Chief Financial Officer
                                    and Secretary
Keith M. Roberts............  35    Executive Vice President, General Counsel
                                    and Assistant Secretary
Nancy Nelson................  47    Executive Vice President and Chief Operating Officer
Patrick Ahearn..............  45    Executive Vice President, Product Management
Michael Wilstead............  42    Executive Vice President, Sales and Marketing
Randall MacDonald...........  38    Executive Vice President, Customer Services
Andrew Rushmere.............  42    Executive Vice President, Research and Development
Michelle Philpot............  34    Vice President, Finance and Chief Accounting Officer
</TABLE>

BACKGROUND

     John V. Cracchiolo serves as the Company's President, Chief Financial
Officer and Secretary. Mr. Cracchiolo joined the Company in May 1995 as its
Executive Vice President, Chief Financial Officer and Secretary. In May 1998,
he was promoted to President and Chief Operating Officer. Prior to joining the
Company, Mr. Cracchiolo worked for PSICOR, Inc., a health care services
company, serving as its Chief Financial Officer from February 1993 to May 1995,
and its corporate Controller from May 1989 to February 1993. Previously, Mr.
Cracchiolo worked in various management positions for software, hardware,
defense contractor and personnel and professional services organizations within
the health care and other industries. Mr. Cracchiolo holds a B.S. in Business
Administration from California State University, Long Beach and is a Certified
Public Accountant.

     Keith M. Roberts was the Company's Executive Vice President, General
Counsel and Assistant Secretary on March 31, 2000. He resigned in April 2000.
Mr. Roberts joined the Company in March 1997 as Vice President and General
Counsel and became Executive Vice President, General Counsel and Assistant
Secretary in February 1998. Mr. Roberts served as the Company's Chief Financial
Officer from June 1998 to April 1999. From May 1995 to March 1997, Mr. Roberts
was an associate of Brobeck, Phleger & Harrison LLP, a private law firm. From
September 1992 to May 1995,

                                        4
<PAGE>   5
Mr. Roberts was an associate of Hale & Dorr, a private law firm. Mr. Roberts
holds a J.D. from Stanford Law School and a B.A. in Economics and Philosophy
from the University of Rochester.

     Nancy Nelson, Executive Vice President and Chief Operating Officer, joined
the Company in March 1999. Before joining the Company, Ms. Nelson was the Senior
Vice President and Chief Operating Officer of The Compucare Company. From
October 1997 until April 1998, Ms. Nelson was Compucare's Senior Vice President
of Product Marketing. Prior to her employment at The Compucare Company, which
was acquired by QuadraMed in March 1999, Ms. Nelson was a principal at First
Consulting Group, a provider of information technology and other consulting
services to payors, providers and healthcare organizations. Ms. Nelson holds a
B.S. in Biological Sciences/Biochemistry from the University of California and
has completed a graduate internship in Medical Technology at California State
University of Long Beach.

     Patrick Ahearn, Executive Vice President of Product Management, joined the
Company in October 1998. Before joining the Company, Mr. Ahearn was Chief
Financial and Chief Information Officer at the Medical Center at Princeton, New
Jersey, a non-profit teaching integrated delivery network. In addition to his
financial and information system responsibilities, he was involved in the
development of the Medical Center's Physician Hospital Organization (PHO),
Medical Services Organization (MSO), its real estate company and its for-profit
ventures. Prior to his experience at Princeton, Mr. Ahearn worked in New York
City for a CPA firm, Pannell Kerr Forster. His experience was almost exclusively
in the healthcare arena and included both the audit and consulting aspects of
the practice. Mr. Ahearn received a Bachelors of Business Administration from
Iona College, New York.

     Michael Wilstead, Executive Vice President of Sales and Marketing, joined
the Company in July 1998 as Vice President of Sales. Prior to joining QuadraMed,
Mr. Wilstead served as a group president at STERIS Corporation, a world leader
in microbial reduction and surgical support products. Prior to that, he held
positions at AMSCO International and AMSCO Canada, both of which are medical
equipment companies. Mr. Wilstead also founded Rocky Mountain Medical, a durable
medical equipment company, which he sold after six years. Mr. Wilstead holds a
bachelor of science in business administration from the University of Phoenix.

     Randall R. Macdonald serves as Executive Vice President of Customer
Services. Prior to joining QuadraMed in June 1998, Mr. Macdonald held a similar
position at Pyramid Health Group, Inc., a cash flow management services company,
which he joined in February 1998. Prior to that date, Mr. Macdonald held
positions as Manager of Information Technology Management for Nissan Motor
Corporation USA and as a senior manager with Andersen Consulting. Mr. Macdonald
holds a Bachelor of Science degree from San Diego State University. He is a
member of the Project Management Institute.

     Andrew K. Rushmere, Executive Vice President of Research and Development,
joined the Company in January 2000 as Executive Vice President of Research and
Development. Most recently, Mr. Rushmere served as vice president at Superior
Consulting, where he was responsible for strategic marketing as well as business
development opportunities and partnerships. Prior to his tenure at Superior, Mr.
Rushmere served as president of Aviant Information, Inc., a division of
Whittaker Corporation. Mr. Rushmere began his work with Whittaker Corporation as
vice president of XYPlex/Hughes LAN Systems. Mr. Rushmere has also held
positions at Persetel Networks as chief technology officer and strategic
marketing vice president, at Grinaker Networks Systems as national sales
manager, at Quality Assured as president and at Hewlett Packard as senior
technical sales manager. Mr. Rushmere earned a T3 in electrical engineering from
SA Navy and a marketing degree from the College of Marketing in South Africa.

     Michelle Philpot was Vice President of Finance and Chief Accounting Officer
of the Company on March 31, 2000. She resigned in May 2000. Prior to joining
QuadraMed in July 1996, Ms. Philpot held positions as manager of worldwide
reporting and assistant controller for Digidesign, Inc., a developer of audio
editing software and systems. Ms. Philpot also spent four years in the audit
department at PricewaterhouseCoopers. Ms. Philpot holds a bachelor of science
in business from California State University-Sacramento. She is a Certified
Public Accountant.


                                        5

<PAGE>   6
            SECTION 16(a) BENEFICIAL OWNERSHIP REPORTING COMPLIANCE

     Section 16(a) of the Securities Exchange Act of 1934, as amended, requires
the Company's directors and executive officers, and persons who own more than
ten percent of a registered class of the Company's equity securities
(collectively, "Insiders"), to file with the Securities and Exchange Commission
initial reports of ownership and reports of changes in ownership of Common Stock
and other equity securities of the Company. Officers, directors and greater than
ten percent stockholders are required by Securities and Exchange Commission
regulation to furnish the Company with copies of all Section 16(a) reports they
file. Based solely on its review of the copies of such forms received by it, or
written representation from certain reporting persons that no Form 5s were
required for those persons, the Company believes that all reporting requirements
under Section 16(a) for the fiscal year ended December 31, 1999 were met in a
timely manner by its directors, executive officers, and greater than ten percent
beneficial owners.

                                       6
<PAGE>   7
ITEM 11. EXECUTIVE COMPENSATION

                 SUMMARY OF CASH AND CERTAIN OTHER COMPENSATION

     The following table sets forth certain information regarding the
compensation earned during the last three fiscal years by (i) the Company's
Chief Executive Officer and (ii) each of the five other most highly compensated
executive officers of the Company serving as such as of the end of the last
fiscal year whose total annual salary and bonus exceeded $100,000, for services
rendered in all capacities to the Company and its subsidiaries. Such individuals
will be hereafter referred to as the "Named Executive Officers."

                           SUMMARY COMPENSATION TABLE

<TABLE>
<CAPTION>
                                        ANNUAL COMPENSATION         LONG-TERM COMPENSATION
                                        --------------------    ------------------------------
                                                                RESTRICTED       SECURITIES
     NAME AND PRINCIPAL        FISCAL                             STOCK          UNDERLYING        ALL OTHER
          POSITION              YEAR     SALARY      BONUS        AWARDS      OPTIONS/WARRANTS    COMPENSATION
     ------------------        ------   --------    --------    ----------    ----------------    ------------
<S>                            <C>      <C>         <C>         <C>           <C>                 <C>
James D. Durham..............   1999    $374,000    $367,307            --        100,000            $60,007(5)
  Chairman of the Board and     1998     275,000     412,500    $1,862,000(3)     300,000             30,021(5)
  Chief Executive Officer       1997     225,000     100,000            --        305,000                 --
John V. Cracchiolo...........   1999     256,000     251,580            --         75,000              3,977(5)
  President                     1998     200,000     210,000       997,500(3)     150,000              2,017(5)
                                1997     159,375(1)  103,000            --        155,000                 --
Keith M. Roberts.............   1999     210,000      84,000            --         35,000                 --
  Executive Vice President      1998     159,375(2)  131,250       498,750(3)      35,000                 --
  Counsel                       1997      98,958(4)   50,000            --        100,000                 --
Nancy Nelson.................   1999     206,000      92,700            --        125,000                 --
  Executive Vice President
  and                           1998     190,000      76,220            --         14,853                 --
  Chief Operating Officer       1997     158,750      55,500            --         34,657                 --
Patrick Ahearn...............   1999     200,000          --            --         20,000                 --
  Executive Vice President      1998      49,134(6)       --            --        100,000                 --
  Product Management
Michael Wilstead.............   1999     182,951      50,000            --         90,000                 --
  Executive Vice President      1998     111,911(7)    3,833            --         10,000                 --
  Sales and Marketing
</TABLE>



- ---------------

 (1) Effective August 1997, Mr. Cracchiolo's annual salary was increased from
     $150,000 to $175,000 by the Board of Directors.

 (2) Effective July 1998, Mr. Robert's annual salary was increased from $150,000
     to $175,000 by the Board of Directors.

 (3) In October 1998, each of Mr. Durham, Mr. Cracchiolo and Mr. Roberts was
     awarded a right to receive 112,000, 60,000 and 30,000 shares of Common
     Stock, respectively, under the Company's 1996 Stock Incentive Plan, such
     shares to be issued in October, 2003, without payment from the recipient,
     provided that each such individual remains in the Company's service through
     such date. The amounts shown represent the dollar value of the awards based
     on the market price of the underlying shares of Common Stock on the date of
     the bonus share awards in October 1998. As of the last day of the 1999
     fiscal year, the value of the bonus share awards held by each such
     individual, based on the market price of the underlying shares of Common
     Stock on that date, was the following: Mr. Durham - $976,528; Mr.
     Cracchiolo - $523,140; and Mr. Roberts - $261,570. No dividends are payable
     with respect to the bonus share awards until such time as the underlying
     shares of Common Stock have been issued.

 (4) Represents salary paid from March 1997 through December 1997.

 (5) Represents the cash value benefit of split-dollar life insurance premiums
     paid by the Company. The dollar value was established using the demand loan
     valuation method for the whole life portion of the premium paid by the
     Company, projected on an actuarial basis. See "Employment Agreements;
     Change In Control Arrangements" below.

 (6) Represents salary paid from September 1998 through December 1998.

 (7) Represents salary paid from June 1998 through December 1998. Includes
     $27,200 of relocation expense reimbursement.

                                       7
<PAGE>   8

                       OPTION GRANTS IN LAST FISCAL YEAR

     The following table sets forth information concerning the stock option
grants made to each of the Named Executive Officers during the 1999 fiscal year.
No stock appreciation rights were granted during the 1999 fiscal year to the
Named Executive Officers.

                       OPTION GRANTS IN LAST FISCAL YEAR

<TABLE>
<CAPTION>
                                                             INDIVIDUAL GRANTS                       POTENTIAL
                                            ---------------------------------------------------   REALIZABLE VALUE
                                                         PERCENT OF                              AT ASSUMED ANNUAL
                                                           TOTAL                                   RATES OF STOCK
                                            NUMBER OF     OPTIONS                                PRICE APPRECIATION
                                            SECURITIES   GRANTED TO                                  FOR OPTION
                                            UNDERLYING   EMPLOYEES   EXERCISE OR                      TERM(3)
                                             OPTIONS     IN FISCAL    BASE PRICE   EXPIRATION  --------------------
                   NAME                     GRANTED(1)      1999     PER SHARE(2)     DATE       5%         10%
                   ----                     ----------   ----------  ------------- ---------- ---------  -----------
<S>                                         <C>          <C>         <C>           <C>        <C>        <C>
James D. Durham...........................   100,000      3.9%        $8.3125       5/18/09    $522,769   $1,324,798
John V. Cracchiolo........................    75,000      3.0%         8.3125       5/18/09    $392,076      993,599
Keith M. Roberts..........................    35,000      1.4%         7.3750       12/7/09    $162,333      411,385
Nancy Nelson..............................   100,000      3.9%         8.7500       3/22/09    $550,283    1,394,525
Nancy Nelson..............................    25,000      1.0%         7.3750       12/7/09    $115,952      293,846
Patrick Ahearn............................    20,000      0.8%         8.3125       5/18/09    $104,554      264,960
Michael Wilstead..........................    20,000      0.8%         8.7500       3/22/09    $110,057      296,835
Michael Wilstead..........................    35,000      1.4%         8.3125       5/18/09    $182,969      575,241
Michael Wilstead..........................    35,000      1.4%         7.3750       12/7/09    $162,333      631,022

</TABLE>

(1) Each option set forth in the table above has a maximum term of ten (10)
    years measured from the grant date, subject to earlier termination upon the
    executive officer's termination of service with the Company. Each option
    becomes exercisable for 25% of the option shares upon the optionee's
    completion of one year of service measured from the grant date and becomes
    exercisable for the remaining shares in equal monthly installments
    over the next three years of service thereafter. The option will immediately
    become exercisable for all of the option shares upon an acquisition of the
    Company by merger or asset sale unless the options are assumed by the
    successor corporation.

(2) The exercise price may be paid in cash, in shares of the Company's Common
    Stock valued at fair market value on the exercise date or through a cashless
    purchase procedure involving a same-day sale of the purchased shares. The
    Company may also finance the option exercise by loaning the optionee
    sufficient funds to pay the exercise price for the purchased shares and the
    federal and state income tax liability incurred by the optionee in
    connection with such exercise.

(3) There can be no assurance provided to any executive officer or any other
    holder of the Company's securities that the actual stock price appreciation
    over the 10-year option term will be at the assumed 5% and 10% compounded
    annual rates or at any other defined level. Unless the market price of the
    Common Stock appreciates over the option term, no value will be realized
    from the option grants made to the Named Executive Officers.

Option Exercises and Year-End Values

     No stock appreciation rights were granted during the 1999 fiscal year or
outstanding at the end of such fiscal year. The following table sets forth
certain information with respect to the Named Executive Officers concerning
option exercises during the 1999 fiscal year as well as the number of shares of
QuadraMed's common stock subject to exercisable and unexercisable stock options
which the Named Executive Officers held at the end of the 1999 fiscal year.

                                       8
<PAGE>   9

              AGGREGATED OPTION EXERCISES IN LAST FISCAL YEAR AND
                         FISCAL YEAR-END OPTION VALUES

<TABLE>
<CAPTION>
                                                         NUMBER OF SECURITIES              VALUE OF UNEXERCISED
                       (#) SHARES                       UNDERLYING UNEXERCISED           IN-THE-MONEY OPTIONS AT
                        ACQUIRED                      OPTIONS AT FISCAL YEAR-END            FISCAL YEAR-END(1)
                           ON         ($) VALUE     ------------------------------    ------------------------------
        NAME            EXERCISE     REALIZED(2)    EXERCISABLE    NON-EXERCISABLE    EXERCISABLE    NON-EXERCISABLE
        ----           ----------    -----------    -----------    ---------------    -----------    ---------------
<S>                    <C>           <C>            <C>            <C>                <C>            <C>
James D. Durham......   355,600(3)   $2,622,550(3)    481,345(4)       358,229         $      0         $40,650
John V. Cracchiolo...        --              --       214,896          205,104          198,760          30,488
Keith M. Roberts.....        --              --        70,354           83,626               --          47,040
Nancy Nelson.........        --              --        49,510          125,000          110,061          33,600
Patrick Ahearn.......        --              --        30,251           90,833            5,386           8,130
Michael Wilstead.....        --              --         3,333           96,667               --          61,628
</TABLE>

- ---------------
(1) Calculated by determining the difference between the fair market value of
    Quadramed's common stock as of December 31, 1999 and the exercise price of
    the option.

(2) Calculated by multiplying the number of shares acquired on exercise by the
    difference between the fair market value of the shares on the date of
    exercise and the exercise price.

(3) Represents 355,600 shares of common stock issued upon exercise of a warrant
    held by Mr. Durham. See "Security Ownership of Certain Beneficial Owners and
    Management."

(4) Includes 134,574 shares of common stock issuable upon exercise of a warrant
    held by Trigon Resources Corporation. See "Security Ownership of Certain
    Beneficial Owners and Management."

                             DIRECTOR REMUNERATION

     The non-employee directors receive one thousand dollars ($1,000) for each
board meeting attended and five hundred dollars ($500) for each committee
meeting attended. Non-employee directors are also reimbursed for their
reasonable expenses incurred in connection with attending board meetings.
Non-employee directors receive periodic option grants under the Automatic
Option Grant Program in effect under the Company's 1996 Plan and are eligible
to receive option grants under the Discretionary Option Grant Program of that
plan. Each of these programs is described below.

 Automatic Option Grant Program

     Under the Automatic Option Grant Program, each individual who is first
elected or appointed as a non-employee Board member receives at the time of such
initial election or appointment an automatic option grant for 10,000 shares of
Common Stock, provided such individual was not previously in the Company's
employ. At each annual stockholders meeting, each individual who is to continue
in service as a non-employee Board member is automatically granted at that
meeting an option to purchase 4,000 shares of Common Stock, provided such
individual has served as a non-employee Board member for at least six (6)
months.

     Each option under the Automatic Option Grant Program has an exercise price
per share equal to 100% of the fair market value per share of Common Stock on
the option grant date and a maximum term of ten (10) years measured from the
grant date. The option is immediately exercisable for all the option shares, but
any purchased shares are subject to repurchase by the Company, at the exercise
price paid per share, upon the optionee's cessation of Board service prior to
vesting in those shares. Each initial 10,000-share grant vests, and the
Company's repurchase right lapses, as follows: (i) one-third (1/3) of the option
shares vest upon the optionee's completion of one (1) year of Board service
measured from the option grant date and (ii) the balance of the option shares
vest in a series of twenty-four (24) successive equal monthly installments upon
the optionee's completion of each additional month of Board service over the
twenty-four (24)-month period measured from the first anniversary of such grant
date. Each annual 4,000-share grant vests, and the Company's repurchase right
lapses, in a series of twelve (12) successive equal monthly installments over
the optionee's period of Board service measured from the grant date.

     Mr. Gross received an option for 10,000 shares upon his appointment to the
Board in March 2000, at an exercise price of $5 per share. Mr. Ryan received an
option for 10,000 shares upon his re-appointment to the Board in March 2000, at
an exercise price of $5 per share. On the date of the 2000 Annual Meeting, each
continuing Board member will receive an option for 4,000 shares at an exercise
price per share equal to the fair market value on that date.

Discretionary Option Grant Program

     Under the Discretionary Option Grant Program, eligible individuals in the
Company's employ or service (including non-employee Board members, officers and
consultants) may, at the discretion of the Compensation Committee of the Board,
as Plan Administrator, be granted options to purchase shares of Common Stock at
an exercise price not less than 100% of their fair market value on the grant
date. The Compensation Committee has complete discretion to determine the
vesting schedule, maximum term and the status under Federal tax laws of any such
option grant. No non-employee Board member received any option grants under the
Discretionary Option Grant Program during the 1999 fiscal year.

             EMPLOYMENT AGREEMENTS; CHANGE IN CONTROL ARRANGEMENTS

     In April 1999, the Company entered into a letter agreement with Patrick
Ahearn, Executive Vice President of Product Management. Pursuant to the letter
agreement, Mr. Ahearn is to receive a base salary of $200,000 for the 2000
calendar year and is eligible for such annual cash bonuses as the Board of
Directors in its discretion shall award. The letter agreement also contains the
following severance provisions: (i) if Mr. Ahearn dies, his estate will receive
a special termination payment equal to one months' salary and (ii) if Mr. Ahearn
is terminated by reason of disability or an Involuntary Termination other than a
Termination for Cause (as those terms are defined in the letter agreement), Mr.
Ahearn will receive an aggregate amount equal to his then current annual rate of
base salary and will also continue to receive for a period of 12 months his
life, health and disability and other benefits. In addition, upon a Change in
Control or an Involuntary Termination other than a Termination for Cause, Mr.
Ahearn's outstanding options and all restricted or unvested Common Stock held by
him will vest immediately and remain exercisable for a period of three years
thereafter. The term of the agreement is two years from the effective date and
shall be extended automatically on each succeeding anniversary of the effective
date of the agreement for an additional one (1) year period unless, not later
than three (3) months preceding such anniversary date, the Company shall have
given written notice to Mr. Ahearn that it will not extend the term of the
letter agreement.

     In May 1999, the Company entered into a letter agreement with John V.
Cracchiolo, the Company's President. Pursuant to the letter agreement, Mr.
Cracchiolo is to receive a base salary of $256,000 for the 2000 calendar year
and is eligible for such annual cash bonuses as the Board of Directors in its
discretion shall award. The letter agreement also contains the following
severance provisions: (i) if Mr. Cracchiolo dies, his estate will receive a
special termination payment equal to one months' salary and (ii) if Mr.
Cracchiolo is terminated by reason of disability or an Involuntary Termination
other than a Termination for Cause (as those terms are defined in the letter
agreement), Mr. Cracchiolo will receive an aggregate amount equal to the sum of
(a) two times his then current annual rate of base salary and (b) two times his
then current maximum bonus and will also continue to receive for a period of 24
months his life, health and disability and other benefits. In addition, upon a
Change in Control or an Involuntary Termination other than a Termination for
Cause, Mr. Cracchiolo's outstanding options and all restricted or unvested
Common Stock held by him will vest immediately and remain exercisable for the
full term of the option. The term of the agreement is two

                                       9
<PAGE>   10

years from the effective date and shall be extended automatically on each
succeeding anniversary of the effective date of the agreement for an additional
one (1) year period, unless not later than three (3) months preceding such
anniversary date, the Company shall have given written notice to Mr. Cracchiolo
that it will not extend the term of the letter agreement.

     In January 1999, the Company entered into a letter agreement with James D.
Durham, the Company's Chief Executive Officer. Pursuant to the letter agreement,
Mr. Durham is to receive a base salary of $373,000 for the 2000 calendar year.
In addition, Mr. Durham is eligible for such annual cash bonuses as the Board of
Directors in its discretion shall award, based upon the recommendation of the
Board's Compensation Committee. The letter agreement also contains the following
severance provisions: (i) if Mr. Durham dies, his estate will receive a special
termination payment equal to one months' salary and (ii) if Mr. Durham is
terminated by reason of disability or an Involuntary Termination other than a
Termination for Cause (as those terms are defined in the letter agreement), Mr.
Durham will receive an aggregate amount equal to the sum of (a) three times his
then current annual rate of base salary and (b) three times his then current
maximum bonus and will also continue to receive for a period of 24 months his
life, health and disability and other benefits. In addition, upon a Change in
Control or an Involuntary Termination other than a Termination for Cause, Mr.
Durham's outstanding options and all restricted or unvested Common Stock held by
him will vest immediately and remain exercisable for the full term of the
option. The term of the agreement is two years from the effective date and shall
be extended automatically on each succeeding anniversary of the effective date
of the agreement for an additional one (1) year period, unless not later than
three (3) months preceding such anniversary date, the Company shall have given
written notice to Mr. Durham that it will not extend the term of the letter
agreement.

     In April 1999, the Company entered into a letter agreement with Nancy
Nelson, Executive Vice President and Chief Operating Officer. Pursuant to the
letter agreement, Ms. Nelson was to receive a base salary of $206.000. In
January 2000, Ms. Nelson's base salary was increased to $245,000. Ms. Nelson is
also eligible for such annual cash bonuses as the Board of Directors in its
discretion shall award. The letter agreement also contains the following
severance provisions: (i) if Ms. Nelson dies, her estate will receive a special
termination payment equal to one months' salary and (ii) if Ms. Nelson is
terminated by reason of disability or an Involuntary Termination other than a
Termination for Cause (as those terms are defined in the letter agreement), Ms.
Nelson will receive an aggregate amount equal to her then current annual rate of
base salary and will also continue to receive for a period of 12 months her
life, health and disability and other benefits. In addition, upon a Change in
Control or an Involuntary Termination other than a Termination for Cause, Ms.
Nelson's outstanding options and all restricted or unvested Common Stock held by
her will vest immediately and remain exercisable for a period of three years
thereafter. The term of the agreement is two years from the effective date and
shall be extended automatically on each succeeding anniversary of the effective
date of the agreement for an additional one (1) year period unless, not later
than three (3) months preceding such anniversary date, the Company shall have
given written notice to Ms. Nelson that it will not extend the term of the
letter agreement.

     In 1998 the Company entered into split-dollar life insurance agreements
with Messrs. Durham and Cracchiolo pursuant to which the Company agreed to pay
premiums due on life insurance policies for Messrs. Durham and Cracchiolo. Under
the terms of the agreements, the Company is reimbursed for the amount of the
premiums it pays on the policies at such time as the split dollar life insurance
agreements are terminated, the trusts surrender or cancel the policies, or when
death benefit proceeds are paid under the policies. Such repayment has been
secured by the assignment of the policies to the Company as collateral.


                                       10
<PAGE>   11
     In connection with an acquisition of the Company by merger or asset sale,
each outstanding option held by the Chief Executive Officer and the other
executive officers under the Company's 1994 Stock Plan (the predecessor equity
incentive program to the 1996 Plan) or the 1996 Plan will automatically
accelerate in full, except to the extent such options are to be assumed by the
successor corporation. In addition, the Compensation Committee as Plan
Administrator of the 1996 Plan will have the authority to provide for the
accelerated vesting of the shares of Common Stock subject to outstanding options
held by the Chief Executive Officer or any other executive officer or any
unvested shares of Common Stock subject to direct issuances held by such
individual, in connection with the termination of the officer's employment
following: (i) a merger or asset sale in which these options are assumed or are
assigned or (ii) certain hostile changes in control of the Company.

Deferred Compensation Plan

     Effective January 1, 2000 QuadraMed adopted a deferred compensation plan
(the"DCP") the purpose of which is to provide specified benefits to, and help
retain, a select group of management and highly compensated employees and
directors who contribute materially to the continued growth, development and
future business success of QuadraMed. The DCP is unfunded for tax purposes and
for purposes of Title I of ERISA. A committee of the board of directors is
responsible, in its sole discretion, to select the employees and directors to
participate in the DCP.

     Under the DCP, a participant may elect to defer for each plan year a
minimum amount of $2,000 of his or her base annual salary and a minimum amount
of $2,000 of his or her annual bonus, and a maximum amount of 90% (less
applicable withholding) of his or her base annual salary, a maximum amount of
90% (less applicable withholding) of his or her annual bonus, and 100% of his or
her director's fees. QuadraMed may, in its sole discretion, credit any amount it
desires to any participant's company contribution account. QuadraMed is required
to contribute a matching amount equal to 50% of a participant's annual deferral
amount, up to 2% of such participant's total annual compensation for each plan
year, to the participant's company contribution account. The amount contributed
by a participant is 100% vested at all times. The amount contributed by
QuadraMed is vested in relation to each participant's years of service after
January 1, 2000 as follows: (a) 0% if less than 1 year; (b) 25% for 1 year; (c)
50% for 2 years; (d) 75% for 3 years; and (e) 100% for 4 years or more. In the
event of a change in control or involuntary termination of employment, other
than a termination of employment for cause, a participant's company contribution
account immediately becomes 100% vested.

Stock Exchange Deferred Compensation Plan

     Effective January 3, 2000, QuadraMed adopted a Stock Exchange Deferred
Compensation Plan (the "SEDCP") the purpose of which is to provide specified
benefits to, and help retain, a select group of management and highly
compensated employees who contribute materially to the continued growth,
development and future business success of QuadraMed. The SEDCP is unfunded for
tax purposes and for purposes of Title I of ERISA. A committee of the board of
directors is responsible, in its sole discretion, to select the employees to
participate in the SEDCP.


     Under the SEDCP, QuadraMed is required to credit an amount to a
participant's account under the SEDCP as of the date specified in the
participant's Exchange Agreement. One-half of the amount so credited must be
credited to the participant's company stock account and the other half must be
credited to the participant's other investments account. A participant is vested
in his or her SEDCP account in relation to each participant's years of service
after January 3, 2000 as follows: (a) 0% if less than 3 years and (b) 100% if 3
years or more. In the event of a change in control, a participant's death,
disability, retirement or involuntary termination of employment, other than a
termination of employment for cause, a participant's SEDCP account immediately
becomes 100% vested.


     On January 3, 2000, James Durham entered into an Exchange Agreement with
QuadraMed pursuant to which Mr. Durham agreed that the stock options previously
granted to him in 1998 to acquire 300,000 shares of stock in QuadraMed would be
cancelled and in consideration for such cancellation, Mr. Durham would receive
an amount equal to $2,416,000 which would be credited to his SEDCP account in
accordance with the SEDCP. As of March 31, 2000, Mr. Durham's years of service
for purposes of vesting in his SEDCP account, which is based on years of
service after January 3, 2000, were three months.

     On January 3, 2000, John Cracchiolo entered into an Exchange Agreement with
QuadraMed pursuant to which Mr. Cracchiolo agreed that the stock options
previously granted to him in 1998 to acquire 150,000 shares of stock in
QuadraMed would be cancelled and in consideration for such cancellation, Mr.
Cracchiolo would receive an amount equal to $1,208,000 which would be credited
to his SEDCP account in accordance with the SEDCP. As of March 31, 2000, Mr.
Cracchiolo's years of service for purposes of vesting in his SEDCP account,
which is based on years of service after January 3, 2000, were three months.

Supplemental Executive Retirement Plan

     Effective January 1, 2000, QuadraMed adopted a Supplemental Executive
Retirement Plan (the "SERP") the purpose of which is to provide specified
benefits to, and help retain, a select group of management and highly
compensated employees who contribute materially to the continued growth,
development and future business success of QuadraMed. The SERP is unfunded for
tax purposes and for purposes of Title I of ERISA. A committee of the board of
directors is responsible, in its sole discretion, to select the employees to
participate in the SERP.

     Under the SERP, participants receive a 20-year installment benefit, payable
monthly and commencing at age sixty (60), equal to the product of 0.05
multiplied by such participant's highest annual compensation multiplied by his
or her years of service (not to exceed 13) multiplied by 1/12. A participant is
vested in his or her SERP benefit in relation to such participant's years of
participation in the plan on the date of termination of employment, as follows:
(a) 0% if less than 7 years and (b) 100% if 7 years or more. In the event of a
change in control, a participant's death, disability, retirement or involuntary
termination of employment, other than a termination of employment for cause, a
participant becomes immediately vested in his or her SERP benefit. In the event
of an involuntary termination, other than for cause, a participant is entitled
to a lump sum amount, rather than the installment payments described above,
equal to the actuarial equivalent of a 20-year monthly installment payment equal
to the product of 0.65 multiplied by the participant's highest annual
compensation multiplied by 1/12.

     The following table shows the estimated annual payments payable at normal
retirement to a SERP participant. The benefits shown in the table are not
subject to offset for Social Security or other benefits.

                               Pension Plan Table

                        Annual Benefits Upon Retirement
                        With Years of Service Indicated

<TABLE>
<CAPTION>
Highest Annual
Compensation                  5 Years             10 Years            15 Years
- --------------                -------             --------            --------
<S>                           <C>                 <C>                 <C>
$500,000                      $125,000            $250,000            $325,000
$600,000                       150,000             300,000             390,000
$700,000                       175,000             350,000             455,000
$800,000                       200,000             400,000             520,000
$900,000                       225,000             450,000             585,000
</TABLE>

     For purposes of the SERP, "highest annual compensation" means a
participant's highest annual compensation, including salary and bonuses, during
the participant's last ten years of employment. The "salary" and "bonuses" used
to determine a participant's "highest annual compensation" are the same as the
salary and bonuses disclosed in the "Salary" and "Bonuses" columns of the
Summary Compensation Table.

     As of March 31, 2000, the "years of service" for Mr. Durham and Mr.
Cracchiolo were approximately 6.5 years and 5 years, respectively. For purposes
of vesting under the SERP, as of March 31, 2000 the "period of plan
participation" for both Mr. Durham and Mr. Cracchiolo was three months. No
other officers of the Company were participants in the SERP as of March 31,
2000.

Grantor Trust Agreement

        Effective January 1, 2000, QuadraMed entered into a Grantor Trust
Agreement with Wachovia Bank, N.A. pursuant to which QuadraMed agreed to make
contributions to a trust established pursuant to the agreement to satisfy
QuadraMed's obligations under the DCP, the SEDCP and the SERP. Under the terms
of the agreement, upon a threatened change in control the Company is required to
make contributions to the trust in an amount equal to not less than 100%, but
not more than 120%, of the amount necessary to pay the participants in such
plans the benefits they would be entitled to under the terms of such plans on
the date the threatened change in control occurs. In the event a change in
control does not occur within six months of the threatened change in control,
the Company has the right to recover such funds. Upon a change in control, the
Company is obligated to make an irrevocable contribution to the trust in an
amount equal to not less than 100%, but not more than 120%, of the amount
necessary to pay the participants in such plans the benefits they would be
entitled to under the terms of such plans on the date the change in control
occurs. The Company is also obligated to fund a $125,000 expense reserve for the
trustee upon a threatened change in control or a change in control. A
"threatened change in control" is defined to include any pending offer for the
Company's outstanding shares of common stock, any pending offer to acquire the
Company by merger, or any pending action or plan to effect a change in control.
A "change in control" is defined to include the merger of the Company into
another corporation if the Company is not the surviving corporation or if after
such transaction any person or group owns more than 50% of the outstanding
shares of common stock or assets of the Company, the sale or transfer to any
person or group in a single transaction or a series of related transactions of
more than 35% of the outstanding shares of common stock of the Company, the
acquisition by any person or group of substantially all of the assets of the
Company, or any other transaction the Board of Directors determines affects
control of the Company and constitutes a change in control.

          COMPENSATION COMMITTEE INTERLOCKS AND INSIDER PARTICIPATION

     The Company's Compensation Committee during the 1999 fiscal year consisted
of Mr. Roskovensky (Chairperson) and Mr. Greene. No member of such Committee
was at any time during the 1999 fiscal year or at any other time an officer or
employee of the Company. No executive officer of the Company served on the
compensation committee or another entity or any other committee of the
board of directors of another entity performing similar functions during the
Company's last fiscal year.


                                       11
<PAGE>   12
ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

     The following table sets forth certain information regarding the beneficial
ownership of the Company's Common Stock as of March 31, 2000 by (i) each person
(or group of affiliated persons) known by the Company to be the beneficial owner
of more than five percent of the outstanding shares of the Company's Common
Stock, (ii) each director of the Company, (iii) each Named Executive Officer of
the Company and (iv) all executive officers and directors of the Company as a
group.

<TABLE>
<CAPTION>
                                                                 SHARES OF
                                                                COMMON STOCK
                                                           BENEFICIALLY OWNED(1)
                                                           ----------------------
                 NAME OF BENEFICIAL OWNERS                   NUMBER      PERCENT
                 -------------------------                 ----------    --------
<S>                                                        <C>           <C>
Pilgrim Baxter & Associates, Ltd(2)......................  1,860,700        7.3%
  825 Duportail Road
  Wayne, PA 19087
AXA Financial, Inc.(3)...................................  1,408,488        5.5%
  1290 Avenue of the Americas
  New York, NY 10104
Nitin T. Mehta(4)........................................  1,326,362        5.2%
  58 Greenoaks Drive
  Atherton, CA 94027
Joe D. Whisenhunt, Sr.(5)................................  1,255,190        4.9%
  Harmony Meadows Ranch
  Route 2, Box 150
  Bee Branch, AR 72013
James D. Durham(6).......................................  1,330,469        5.2%
John V. Cracchiolo(7)....................................    480,000        1.9%
Keith M. Roberts(8)......................................    183,980          *
Nancy Nelson(9)..........................................    174,510          *
Patrick Ahearn(10).......................................    121,084          *
Michael Wilstead(11).....................................    100,000          *
Albert L. Greene(12).....................................     18,000          *
Scott Gross(13)..........................................     12,000          *
Michael J. King(14)......................................    159,322          *
Joan P. Neuscheler(15)...................................    145,493          *
E.A. Roskovensky(16).....................................     12,900          *
Cornelius T. Ryan(17)....................................     28,000          *
All executive officers and directors as a group (15
  persons)(18)...........................................  3,053,727         12%
</TABLE>

- ---------------
  *  Less than one percent.

 (1) Percentage ownership is based on approximately 25,473,688 shares of Common
     Stock outstanding on March 31, 2000. Beneficial ownership is determined in
     accordance with the rules of the Securities and Exchange Commission and
     generally includes voting or investment power with respect to securities.
     Shares of Common Stock subject to options, warrants and convertible notes
     currently exercisable or convertible, or exercisable or convertible within
     60 days, are deemed outstanding for computing the percentage of the person
     holding such options, but are not deemed outstanding for computing the
     percentage of any other person. Except as indicated by footnote, and
     subject to community property laws where applicable, the persons named in
     the table have sole voting and investment power with respect to all shares
     of Common Stock shown as beneficially owned by them.

                                        12


<PAGE>   13
 (2) Represents shares beneficially owned by Pilgrim Baxter & Associates, Ltd.
     ("Pilgrim Baxter") based on the information contained in Amendment No 2 to
     Schedule 13G filed on January 19, 1999. Pilgrim Baxter is an investment
     adviser registered under the Investment Advisers Act of 1940.

 (3) Represents shares beneficially owned by AXA Financial, Inc., formerly The
     Equitable Companies Incorporated ("AXA") based on information in a Schedule
     13G filed on February 14, 2000. All shares of the Common Stock reported as
     beneficially owned by AXA were directly beneficially owned by subsidiaries
     of AXA.

 (4) Represents shares beneficially owned by Nitin T. Mehta based on information
     contained in a Schedule 13G filed on June 15, 1998.

 (5) Represents shares beneficially owned by Joe D. Whisenhunt, Sr. based on
     information contained in a Schedule 13D filed on October 15, 1998. Share
     ownership shown is less than 5% of the outstanding shares of the Company's
     Common Stock. Details on share ownership are provided for informational
     purposes only.

 (6) Includes 23,295 shares of Common Stock owned by Trigon Resources
     Corporation ("Trigon"), a corporation owned by Mr. Durham and his two
     children and 134,574 shares of Common Stock issuable upon exercise of a
     warrant held by Trigon. Also includes 705,000 shares issuable upon exercise
     of options, 434,791 of which are exercisable within 60 days of March 31,
     2000 and 112,000 shares subject to a stock bonus award, which shares will
     be issued in October 2003, or earlier, in the event certain performance
     milestones are attained. Mr. Durham's address is 22 Pelican Way, San
     Rafael, California 94901.

 (7) Includes 420,000 shares issuable upon exercise of options, 265,416 of which
     are exercisable within 60 days of March 31, 2000 and 60,000 shares subject
     to a stock bonus award, which shares will be issued in October 2003, or
     earlier, in the event certain performance milestones are attained.

 (8) Includes 153,980 shares issuable upon exercise of options, 83,235 of which
     are exercisable within 60 days of March 31, 2000 and 30,000 shares subject
     to a stock bonus award, which shares will be issued in October 2003, or
     earlier, in the event certain performance milestones are attained.

 (9) Includes 174,510 shares of Common Stock issuable upon exercise of options,
     78,677 of which are exercisable within 60 days of March 31, 2000.

(10) Includes 121,084 Shares of Common Stock issuable upon exercise of options,
     40,667 of which are exercisable within 60 days of March 31, 2000.

(11) Includes 100,000 shares of Common Stock issuable upon exercise of options,
     18,958 of which are exercisable within 60 days of March 31, 2000.

(12) Includes 18,000 shares issuable upon exercise of options, 17,000 of which
     are exercisable within 60 days of March 31, 2000.

(13) Includes 12,000 shares of Common Stock issuable upon exercise of options,
     2,000 of which are exercisable within 60 days of March 31, 2000.

(14) Includes 159,322 shares issuable upon exercise of options, 159,322 of which
     are exercisable within 60 days of March 31, 2000.

(15) Includes 122,005 shares of Common Stock issuable upon exercise of certain
     warrants issued to Tullis-Dickerson Capital Focus, L.P. Also includes
     22,000 shares issuable upon exercise of options held by Ms. Neuscheler,
     21,000 of which are exercisable within 60 days of March 31, 2000. Ms.
     Neuscheler, a director of the Company, is a general partner of
     Tullis-Dickerson Partners, which is the general partner of Tullis-Dickerson
     Capital Focus, L.P. Ms. Neuscheler disclaims beneficial ownership in the
     shares held by Tullis-Dickerson Capital Focus, L.P., except to the extent
     of her pecuniary interest arising from her general partnership interest in
     Tullis-Dickerson Partners. Also includes 744 shares held in trust for the
     benefit of Susannah Dickerson and 744 shares held in trust for the benefit
     of Caroline Dickerson. Ms. Neuscheler disclaims beneficial ownership in
     such shares.

(16) Includes 10,000 shares of Common Stock issuable upon exercise of options,
     none of which are exercisable within 60 days of March 31, 2000.

(17) Includes 28,000 shares of Common Stock issuable upon exercise of options,
     18,000 of which are exercisable within 60 days of March 31, 2000.

(18) Includes 23,295 shares of Common Stock owned by Trigon Resources
     Corporation ("Trigon"), a corporation owned by Mr. Durham and his two
     children and 134,574 shares of Common Stock issuable upon exercise of a
     warrant held by Trigon. Includes 2,211,865 shares issuable upon exercise
     of options, 1,154,067 of which shares are exercisable within 60 days of
     March 31, 2000 and 202,000 shares subject to a stock bonus award, which
     shares will be issued in October 2003, or earlier, in the event certain
     performance milestones are attained.

                                       13

<PAGE>   14
ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS.

        In addition to the indemnification provisions contained in the Company's
Restated Certificate of Incorporation and Bylaws, the Company has entered into
separate indemnification agreements with each of its directors and officers.
These agreements require the Company, among other things to indemnify such
director or officer against expenses (including attorneys' fees), judgments,
fines and settlements (collectively, "Liabilities") paid by such individual in
connection with any action, suite or proceeding arising out of such individual's
status or service as a director or officer of the Company (other than
Liabilities arising from willful misconduct or conduct that is knowingly
fraudulent or deliberately dishonest) and to advance expenses incurred by such
individual in connection with any proceeding against such individual with
respect to which such individual may be entitled to indemnification by the
Company.

        Michael King, a director of the Company, is the Chief Executive Officer
of Healthscribe, Inc., a provider of transcription services. During 1999,
QuadraMed paid a total of $717,278 to Healthscribe, Inc. for transcription
services.

                                PART IV

ITEM 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS ON FORM 8-K.

        Item 14(c) is hereby amended by adding the following exhibits:

10.60   QuadraMed Corporation Deferred Compensation Plan, effective January 1,
        2000

10.61   QuadraMed Corporation Stock Exchange Deferred Compensation Plan,
        effective January 3, 2000

10.62   Exchange Agreement dated January 3, 2000 between QuadraMed Corporation
        and Jim Durham

10.63   Exchange Agreement dated January 3, 2000 between QuadraMed Corporation
        and John Cracchiolo

10.64   QuadraMed Corporation Supplemental Executive Retirement Plan, effective
        January 1, 2000

10.65   Grantor Trust Agreement dated January 1, 2000 between QuadraMed
        Corporation and Wachovia Bank, N.A.


                                       14
<PAGE>   15
                                   SIGNATURES

        Pursuant to the requirements of Section 13 or 15(d) of the Securities
Exchange Act of 1934, the registrant has duly caused this report to be signed on
its behalf by the undersigned, thereunto duly authorized.

                                       QUADRAMED CORPORATION

Date: MAY 26, 2000
                                       By:  /s/ JOHN V. CRACCHIOLO
                                            ------------------------------------
                                             John V. Cracchiolo
                                             President, Chief Financial
                                             Officer and Secretary

        Pursuant to the requirements of the Securities Exchange Act of 1934,
this report has been signed by the following persons in the capacities and on
the dates indicated:


<TABLE>
<CAPTION>
             SIGNATURE                                  TITLE                            DATE
             ---------                                  -----                            ----
<S>                                    <C>                                             <C>
/s/ JAMES D. DURHAM                    Chairman of the Board                           May 26, 2000
- ----------------------------------     and Chief Executive Officer
          James D Durham               (Principal Executive Officer)

/s/ JOHN V. CRACCHIOLO                 President,                                      May 26, 2000
- ----------------------------------     Chief Financial Officer and
          John V. Cracchiolo           Secretary (Principal Financial and
                                       Accounting Officer)

/s/ ALBERT L. GREENE*                  Director                                        May 26, 2000
- -----------------------------------
         Albert L. Greene

/s/ SCOTT GROSS*                       Director                                        May 26, 2000
- -----------------------------------
         Scott Gross

/s/ MICHAEL J. KING*                   Director                                        May 26, 2000
- -----------------------------------
         Michael J. King

/s/ E. A. ROSKOVENSKY*                 Director                                        May 26, 2000
- -----------------------------------
         E. A. Roskovensky

/s/ CORNELIUS T. RYAN*                 Director                                        May 26, 2000
- -----------------------------------
         Cornelius T. Ryan

* By /s/ JOHN V. CRACCHIOLO
     ------------------------------
         John V. Cracchiolo,
         Attorney-In-Fact
</TABLE>


                                       15
<PAGE>   16
                                  EXHIBIT INDEX

10.60   QuadraMed Corporation Deferred Compensation Plan, effective January 1,
        2000

10.61   QuadraMed Corporation Stock Exchange Deferred Compensation Plan,
        effective January 3, 2000

10.62   Exchange Agreement dated January 3, 2000 between QuadraMed Corporation
        and Jim Durham

10.63   Exchange Agreement dated January 3, 2000 between QuadraMed Corporation
        and John Cracchiolo

10.64   QuadraMed Corporation Supplemental Executive Retirement Plan effective
        January 1, 2000

10.65   Grantor Trust Agreement dated January 1, 2000 between QuadraMed
        Corporation and Wachovia Bank, N.A.

<PAGE>   17
                              QUADRAMED CORPORATION

                         1999 FORM 10-K/A ANNUAL REPORT

                                 AMENDMENT NO. 2

                                TABLE OF CONTENTS
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                                                                             PAGE
<S>                                                                          <C>
PART III....................................................................   2

ITEM 10.   DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT...............   2

ITEM 11.   EXECUTIVE COMPENSATION...........................................   7

ITEM 12.   SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT...  12

ITEM 13.   CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS...................  14

PART IV.....................................................................  14

ITEM 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS ON FORM 8-K...  14

SIGNATURES..................................................................  15
</TABLE>






<PAGE>   1
                                                                   EXHIBIT 10.60

QUADRAMED CORPORATION
Deferred Compensation Plan
Master Plan Document
================================================================================








                            EFFECTIVE JANUARY 1, 2000


















                               COPYRIGHT (C) 1999
                      BY COMPENSATION RESOURCE GROUP, INC.
                               ALL RIGHTS RESERVED


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Master Plan Document
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<TABLE>
<CAPTION>

                                        TABLE OF CONTENTS
                                                                                            PAGE
                                                                                            ----

<S>              <C>                                                                        <C>
PURPOSE         ...............................................................................1


ARTICLE 1       DEFINITIONS....................................................................1


ARTICLE 2       SELECTION, ENROLLMENT, ELIGIBILITY.............................................6

         2.1    SELECTION BY COMMITTEE.........................................................6
         2.2    ENROLLMENT REQUIREMENTS........................................................7
         2.3    ELIGIBILITY; COMMENCEMENT OF PARTICIPATION.....................................7
         2.4    TERMINATION OF PARTICIPATION AND/OR DEFERRALS..................................7

ARTICLE 3       DEFERRAL COMMITMENTS/COMPANY MATCHING/CREDITING TAXES..........................7

         3.1    MINIMUM DEFERRALS..............................................................7
         3.2    MAXIMUM DEFERRAL...............................................................8
         3.3    ELECTION TO DEFER; EFFECT OF ELECTION FORM.....................................8
         3.4    WITHHOLDING OF ANNUAL DEFERRAL AMOUNTS.........................................9
         3.5    ANNUAL COMPANY CONTRIBUTION AMOUNT.............................................9
         3.6    ANNUAL COMPANY MATCHING AMOUNT.................................................9
         3.7    INVESTMENT OF TRUST ASSETS....................................................10
         3.8    VESTING.......................................................................10
         3.9    CREDITING/DEBITING OF ACCOUNT BALANCES........................................10
         3.10   FICA AND OTHER TAXES..........................................................12

ARTICLE 4       SHORT-TERM PAYOUT; UNFORESEEABLE FINANCIAL EMERGENCIES; WITHDRAWAL ELECTION;
                401(k) ROLL-OVER..............................................................13

         4.1    SHORT-TERM PAYOUT.............................................................13
         4.2    OTHER BENEFITS TAKE PRECEDENCE OVER SHORT-TERM................................13
         4.3    WITHDRAWAL PAYOUT/SUSPENSIONS FOR UNFORESEEABLE FINANCIAL EMERGENCIES.........13
         4.4    WITHDRAWAL ELECTION...........................................................14

ARTICLE 5       RETIREMENT BENEFIT............................................................14

         5.1    RETIREMENT BENEFIT............................................................14
         5.2    PAYMENT OF RETIREMENT BENEFIT.................................................14
         5.3    DEATH PRIOR TO COMPLETION OF RETIREMENT BENEFIT...............................15

ARTICLE 6       PRE-RETIREMENT SURVIVOR BENEFIT...............................................15

         6.1    PRE-RETIREMENT SURVIVOR BENEFIT...............................................15
</TABLE>

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<S>             <C>                                                                           <C>
         6.2    PAYMENT OF PRE-RETIREMENT SURVIVOR BENEFIT....................................15

ARTICLE 7       TERMINATION BENEFIT...........................................................16

         7.1    TERMINATION BENEFIT...........................................................16
         7.2    PAYMENT OF TERMINATION BENEFIT................................................16

ARTICLE 8       DISABILITY WAIVER AND BENEFIT.................................................16

         8.1    DISABILITY WAIVER.............................................................16
         8.2    CONTINUED ELIGIBILITY; DISABILITY BENEFIT.....................................16

ARTICLE 9       BENEFICIARY DESIGNATION.......................................................17

         9.1    BENEFICIARY...................................................................17
         9.2    BENEFICIARY DESIGNATION; CHANGE; SPOUSAL CONSENT..............................17
         9.3    ACKNOWLEDGEMENT...............................................................17
         9.4    NO BENEFICIARY DESIGNATION....................................................17
         9.5    DOUBT AS TO BENEFICIARY.......................................................17
         9.6    DISCHARGE OF OBLIGATIONS......................................................18

ARTICLE 10      LEAVE OF ABSENCE..............................................................18

         10.1   PAID LEAVE OF ABSENCE.........................................................18
         10.2   UNPAID LEAVE OF ABSENCE.......................................................18

ARTICLE 11      TERMINATION, AMENDMENT OR MODIFICATION........................................18

         11.1   TERMINATION...................................................................18
         11.2   AMENDMENT.....................................................................19
         11.3   PLAN AGREEMENT................................................................19
         11.4   EFFECT OF PAYMENT.............................................................19

ARTICLE 12      ADMINISTRATION................................................................19

         12.1   COMMITTEE DUTIES..............................................................19
         12.2   ADMINISTRATION UPON CHANGE IN CONTROL.........................................20
         12.3   AGENTS........................................................................20
         12.4   BINDING EFFECT OF DECISIONS...................................................20
         12.5   INDEMNITY OF COMMITTEE........................................................20
         12.6   EMPLOYER INFORMATION..........................................................21

ARTICLE 13      OTHER BENEFITS AND AGREEMENTS.................................................21

         13.1   COORDINATION WITH OTHER BENEFITS..............................................21

ARTICLE 14      CLAIMS PROCEDURES.............................................................21
</TABLE>

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<TABLE>
<CAPTION>


<S>             <C>                                                                           <C>
ARTICLE 15      TRUST.........................................................................21

         15.1   ESTABLISHMENT OF THE TRUST....................................................21
         15.2   INTERRELATIONSHIP OF THE PLAN AND THE TRUST...................................21
         15.3   DISTRIBUTIONS FROM THE TRUST..................................................21

ARTICLE 16      MISCELLANEOUS.................................................................22

         16.1   STATUS OF PLAN................................................................22
         16.2   UNSECURED GENERAL CREDITOR....................................................22
         16.3   EMPLOYER'S LIABILITY..........................................................22
         16.4   NONASSIGNABILITY..............................................................22
         16.5   NOT A CONTRACT OF EMPLOYMENT..................................................22
         16.6   FURNISHING INFORMATION........................................................22
         16.7   TERMS.........................................................................23
         16.8   CAPTIONS......................................................................23
         16.9   GOVERNING LAW.................................................................23
         16.10  NOTICE........................................................................23
         16.11  SUCCESSORS....................................................................23
         16.12  SPOUSE'S INTEREST.............................................................23
         16.13  VALIDITY......................................................................23
         16.14  INCOMPETENT...................................................................24
         16.15  COURT ORDER...................................................................24
         16.16  DISTRIBUTION IN THE EVENT OF TAXATION.........................................24
         16.17  INSURANCE.....................................................................24
         16.18  LEGAL FEES TO ENFORCE RIGHTS AFTER CHANGE IN CONTROL..........................25
</TABLE>

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                              QUADRAMED CORPORATION
                           DEFERRED COMPENSATION PLAN
                            Effective January 1, 2000

                                     PURPOSE

        The purpose of this Plan is to provide specified benefits to a select
group of management and highly compensated Employees and Directors who
contribute materially to the continued growth, development and future business
success of QuadraMed, a Delaware corporation, and its subsidiaries, if any, that
sponsor this Plan. This Plan shall be unfunded for tax purposes and for purposes
of Title I of ERISA.

                                    ARTICLE 1
                                   DEFINITIONS

        For purposes of this Plan, unless otherwise clearly apparent from the
context, the following phrases or terms shall have the following indicated
meanings:

1.1     "Account Balance" shall mean, with respect to a Participant, a credit on
        the records of the Employer equal to the sum of (i) the Deferral Account
        balance, (ii) the vested Company Contribution Account balance and (iii)
        the vested Company Matching Account balance. The Account Balance, and
        each other specified account balance, shall be a bookkeeping entry only
        and shall be utilized solely as a device for the measurement and
        determination of the amounts to be paid to a Participant, or his or her
        designated Beneficiary, pursuant to this Plan.

1.2     "Annual Bonus" shall mean any compensation, in addition to Base Annual
        Salary relating to services performed during any calendar year, whether
        or not paid in such calendar year or included on the Federal Income Tax
        Form W-2 for such calendar year, payable to a Participant as an Employee
        under any Employer's annual bonus and cash incentive plans, excluding
        stock options.

1.3     "Annual Company Contribution Amount" shall mean, for any one Plan Year,
        the amount determined in accordance with Section 3.5.

1.4     "Annual Company Matching Amount" for any one Plan Year shall be the
        amount determined in accordance with Section 3.6.

1.5     "Annual Deferral Amount" shall mean that portion of a Participant's Base
        Annual Salary, Annual Bonus and Directors Fees that a Participant elects
        to have, and is deferred, in accordance with Article 3, for any one Plan
        Year. In the event of a Participant's Retirement, Disability (if
        deferrals cease in accordance with Section 8.1), death or a Termination
        of Employment prior to the end of a Plan Year, such year's Annual
        Deferral Amount shall be the actual amount withheld prior to such event.

1.6     "Annual Installment Method" shall be an annual installment payment over
        the number of years selected by the Participant in accordance with this
        Plan, calculated as follows: The Account Balance of the Participant
        shall be calculated as of the close of business on the last business day
        of the year. The annual installment shall be calculated by multiplying
        this balance by a fraction,

                                      -1-
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        the numerator of which is one, and the denominator of which is the
        remaining number of annual payments due the Participant. By way of
        example, if the Participant elects a 10 year Annual Installment Method,
        the first payment shall be 1/10 of the Account Balance, calculated as
        described in this definition. The following year, the payment shall be
        1/9 of the Account Balance, calculated as described in this definition.
        Each annual installment shall be paid on or as soon as practicable after
        the last business day of the applicable year.

1.7     "Base Annual Salary" shall mean W-2 wages of the Employee for such
        calendar year, excluding bonuses, overtime, fringe benefits, stock
        options, relocation expenses, incentive payments, non-monetary awards,
        directors fees and other fees, automobile and other allowances paid to a
        Participant for employment services rendered (whether or not such
        allowances are included in the Employee's gross income). Base Annual
        Salary shall be calculated before reduction for compensation voluntarily
        deferred or contributed by the Participant pursuant to all qualified or
        non-qualified plans of any Employer and shall be calculated to include
        amounts not otherwise included in the Participant's gross income under
        Code Sections 125, 402(e)(3), 402(h), or 403(b) pursuant to plans
        established by any Employer; provided, however, that all such amounts
        will be included in compensation only to the extent that, had there been
        no such plan, the amount would have been payable in cash to the
        Employee.

1.8     "Beneficiary" shall mean one or more persons, trusts, estates or other
        entities, designated in accordance with Article 9, that are entitled to
        receive benefits under this Plan upon the death of a Participant.

1.9     "Beneficiary Designation Form" shall mean the form established from time
        to time by the Committee that a Participant completes, signs and returns
        to the Committee to designate one or more Beneficiaries.

1.10    "Board" shall mean the board of directors of the Company.

1.11    "Cause" shall have the meaning assigned to such term in a Participant's
        employment agreement with the Employer, or if the Participant has no
        such employment agreement, the meaning assigned to such term in the
        QuadraMed Employee Manual, as such manual may be amended from time to
        time.

1.12    "Change in Control" shall mean the first to occur of any of the
        following events:

        (a)    a merger or acquisition in which the Company is not the surviving
               entity, except for a transaction the principal purpose of which
               is to change the State of the Company's incorporation;

        (b)    a stockholder sale, transfer or other disposition of all or
               substantially all of the assets of the Company;

        (c)    a transfer of all or substantially all of the Company's assets
               pursuant to a partnership or joint venture agreement or similar
               arrangement where the Company's resulting interest is less than
               fifty percent (50%);

                                      -2-
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        (d)    any reverse merger in which the Company is the surviving entity
               but in which fifty percent (50%) or more of the Company's
               outstanding voting stock is transferred to holders different from
               those who held the stock immediately prior to such merger;

        (e)    on or after the date hereof, a change in ownership of the Company
               through an action or series of transactions, such that any person
               is or becomes the beneficial owner, directly or indirectly, of
               securities of the Company representing fifty percent (50%) or
               more of the securities of the combined voting power of the
               Company's outstanding securities; or

        (f)    a majority of the members of the Board are replaced during any
               twelve-month period by directors whose appointment or election is
               not endorsed by a majority of the members of the Board prior to
               the date of such appointment of election.


1.13    "Code" shall mean the Internal Revenue Code of 1986, as it may be
        amended from time to time.

1.14    "Committee" shall mean the committee described in Article 12.

1.15    "Company" shall mean QuadraMed Corporation, a Delaware corporation, and
        any successor to all or substantially all of the Company's assets or
        business.

1.16    "Company Contribution Account" shall mean (i) the sum of the
        Participant's Annual Company Contribution Amounts, plus (ii) amounts
        credited in accordance with all the applicable crediting provisions of
        this Plan that relate to the Participant's Company Contribution Account,
        less (iii) all distributions made to the Participant or his or her
        Beneficiary pursuant to this Plan that relate to the Participant's
        Company Contribution Account.

1.17    "Company Matching Account" shall mean (i) the sum of all of a
        Participant's Annual Company Matching Amounts, plus (ii) amounts
        credited in accordance with all the applicable crediting provisions of
        this Plan that relate to the Participant's Company Matching Account,
        less (iii) all distributions made to the Participant or his or her
        Beneficiary pursuant to this Plan that relate to the Participant's
        Company Matching Account.

1.18    "Deduction Limitation" shall mean the following described limitation on
        a benefit that may otherwise be distributable pursuant to the provisions
        of this Plan. Except as otherwise provided, this limitation shall be
        applied to all distributions that are "subject to the Deduction
        Limitation" under this Plan. If an Employer determines in good faith
        prior to a Change in Control that there is a reasonable likelihood that
        any compensation paid to a Participant for a taxable year of the
        Employer would not be deductible by the Employer solely by reason of the
        limitation under Code Section 162(m), then to the extent deemed
        necessary by the Employer to ensure that the entire amount of any
        distribution to the Participant pursuant to this Plan prior to the
        Change in Control is deductible, the Employer may defer all or any
        portion of a distribution under this Plan. Any amounts deferred pursuant
        to this limitation shall continue to be credited/debited with additional
        amounts in accordance with Section 3.9 below, even if such amount is
        being paid out in installments. The amounts so deferred and amounts
        credited thereon shall be distributed to the Participant or his or her
        Beneficiary (in the event of the Participant's death) at the earliest
        possible date, as determined by the Employer in good faith, on which the
        deductibility of


                                      -3-
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        compensation paid or payable to the Participant for the taxable year of
        the Employer during which the distribution is made will not be limited
        by Section 162(m), or if earlier, the effective date of a Change in
        Control. Notwithstanding anything to the contrary in this Plan, the
        Deduction Limitation shall not apply to any distributions made after a
        Change in Control.

1.19    "Deferral Account" shall mean (i) the sum of all of a Participant's
        Annual Deferral Amounts, plus (ii) amounts credited in accordance with
        all the applicable crediting provisions of this Plan that relate to the
        Participant's Deferral Account, less (iii) all distributions made to the
        Participant or his or her Beneficiary pursuant to this Plan that relate
        to his or her Deferral Account.

1.20    "Director" shall mean any member of the board of directors of any
        Employer.

1.21    "Directors Fees" shall mean the annual fees paid by any Employer,
        including retainer fees and meetings fees, as compensation for serving
        on the board of directors.

1.22    "Disability" shall mean a period of disability during which a
        Participant qualifies for permanent disability benefits under the
        Participant's Employer's long-term disability plan, or, if a Participant
        does not participate in such a plan, a period of disability during which
        the Participant would have qualified for permanent disability benefits
        under such a plan had the Participant been a participant in such a plan,
        as determined in the sole discretion of the Committee. If the
        Participant's Employer does not sponsor such a plan, or discontinues to
        sponsor such a plan, Disability shall be determined by the Committee in
        its sole discretion.

1.23    "Disability Benefit" shall mean the benefit set forth in Article 8.

1.24    "Election Form" shall mean the form established from time to time by the
        Committee that a Participant completes, signs and returns to the
        Committee to make an election under the Plan.

1.25    "Employee" shall mean a person who is an employee of any Employer.

1.26    "Employer(s)" shall mean the Company and/or any of its subsidiaries (now
        in existence or hereafter formed or acquired) that have been selected by
        the Board to participate in the Plan and have adopted the Plan as a
        sponsor.

1.27    "ERISA" shall mean the Employee Retirement Income Security Act of 1974,
        as it may be amended from time to time.

1.28    "First Plan Year" shall mean the period beginning January 1, 2000 and
        ending December 31, 2000.

1.29    "401(k) Plan" shall be that certain QuadraMed Corporation 401(k) Plan,
        dated July 1, 1996 adopted by the Company.

1.30    "Involuntary Termination of Employment" shall mean the Termination of
        Employment of a Participant who has an employment agreement with an
        Employer, but only if such Termination of Employment meets the
        requirements for an involuntary termination of employment under the
        terms of such employment agreement. Any use of the term "Involuntary
        Termination of Employment" in this Plan shall not apply to any
        Participant who does not have a currently effective employment agreement
        with an Employer containing the defined term "Involuntary Termination of
        Employment".

                                      -4-
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1.31    "Maximum 401(k) Amount" with respect to a Participant, shall be the
        maximum amount of elective contributions that can be made by such
        Participant, consistent with Code Section 402(g) and the limitations of
        Code Section 401(k)(3), for a given plan year under the 401(k) Plan.

1.32    "Measurement Fund" shall have the meaning set forth in Section 3.9(c).

1.33    "Participant" shall mean any Employee or Director (i) who is selected to
        participate in the Plan, (ii) who elects to participate in the Plan,
        (iii) who signs a Plan Agreement, an Election Form and a Beneficiary
        Designation Form, (iv) whose signed Plan Agreement, Election Form and
        Beneficiary Designation Form are accepted by the Committee, (v) who
        commences participation in the Plan, and (vi) whose Plan Agreement has
        not terminated. A spouse or former spouse of a Participant shall not be
        treated as a Participant in the Plan or have an account balance under
        the Plan, even if he or she has an interest in the Participant's
        benefits under the Plan as a result of applicable law or property
        settlements resulting from legal separation or divorce. An individual
        shall continue to be a Participant in the Plan while he or she is
        receiving benefits.

1.34    "Plan" shall mean the Company's Deferred Compensation Plan, which shall
        be evidenced by this instrument and by each Plan Agreement, as they may
        be amended from time to time.

1.35    "Plan Agreement" shall mean a written agreement, as may be amended from
        time to time, which is entered into by and between an Employer and a
        Participant. Each Plan Agreement executed by a Participant and the
        Participant's Employer shall provide for the entire benefit to which
        such Participant is entitled under the Plan; should there be more than
        one Plan Agreement, the Plan Agreement bearing the latest date of
        acceptance by the Employer shall supersede all previous Plan Agreements
        in their entirety and shall govern such entitlement. The terms of any
        Plan Agreement may be different for any Participant, and any Plan
        Agreement may provide additional benefits not set forth in the Plan or
        limit the benefits otherwise provided under the Plan; provided, however,
        that any such additional benefits or benefit limitations must be agreed
        to by both the Employer and the Participant.

1.36    "Plan Year" shall mean a period beginning on January 1 of each calendar
        year and continuing through December 31 of such calendar year.

1.37    "Pre-Retirement Survivor Benefit" shall mean the benefit set forth in
        Article 6.

1.38    "Retirement", "Retire(s)" or "Retired" shall mean, with respect to an
        Employee, severance from employment from all Employers for any reason
        other than a leave of absence, death or Disability on or after the
        earlier of the attainment of (a) age sixty (60) or (b) age fifty-five
        (55) with Ten (10) Years of Service; and shall mean with respect to a
        Director who is not an Employee, severance of his or her directorships
        with all Employers on or after the later of (y) the attainment of age
        seventy (70), or (z) in the sole discretion of the Committee, an age
        later than age seventy (70). If a Participant is both an Employee and a
        Director, Retirement shall not occur until he or she Retires as both an
        Employee and a Director, which Retirement shall be deemed to be a
        Retirement as a Director; provided, however, that such a Participant may
        elect, at least three years prior to Retirement and in accordance with
        the policies and procedures established by the Committee, to Retire for
        purposes of this Plan at the time he or she Retires as an Employee,
        which Retirement shall be deemed to be a Retirement as an Employee.

                                      -5-
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1.39    "Retirement Benefit" shall mean the benefit set forth in Article 5.

1.40    "Short-Term Payout" shall mean the payout set forth in Section 4.1.

1.41    "Termination Benefit" shall mean the benefit set forth in Article 7.

1.42    "Termination of Employment" shall mean the severing of employment with
        all Employers, or service as a Director of all Employers, voluntarily or
        involuntarily, for any reason other than Retirement, Disability, death
        or an authorized leave of absence. If a Participant is both an Employee
        and a Director, a Termination of Employment shall occur only upon the
        termination of the last position held; provided, however, that such a
        Participant may elect, at least three years before Termination of
        Employment and in accordance with the policies and procedures
        established by the Committee, to be treated for purposes of this Plan as
        having experienced a Termination of Employment at the time he or she
        ceases employment with an Employer as an Employee.

1.43    "Trust" shall mean one or more trusts established pursuant to that
        certain Master Trust Agreement, dated as of January 1, 2000 between the
        Company and the trustee named therein, as amended from time to time.

1.44    "Unforeseeable Financial Emergency" shall mean an unanticipated
        emergency that is caused by an event beyond the control of the
        Participant that would result in severe financial hardship to the
        Participant resulting from (i) a sudden and unexpected illness or
        accident of the Participant or a dependent of the Participant, (ii) a
        loss of the Participant's property due to casualty, or (iii) such other
        extraordinary and unforeseeable circumstances arising as a result of
        events beyond the control of the Participant, all as determined in the
        sole discretion of the Committee.

1.45    "Years of Plan Participation" shall mean the total number of full Plan
        Years a Participant has been a Participant in the Plan prior to his or
        her Termination of Employment (determined without regard to whether
        deferral elections have been made by the Participant for any Plan Year).
        Any partial year shall not be counted. Notwithstanding the previous
        sentence, a Participant's first Plan Year of participation shall be
        treated as a full Plan Year for purposes of this definition, even if it
        is only a partial Plan Year of participation.

1.46    "Years of Service" shall mean the total number of full years after the
        effective date of this Plan in which a Participant has been employed by
        one or more Employers. For purposes of this definition, a year of
        employment shall be a 365 day period (or 366 day period in the case of a
        leap year) that, for the first year of employment, commences on the
        Employee's date of hiring and that, for any subsequent year, commences
        on an anniversary of that hiring date. Any partial year of employment
        shall not be counted.

                                    ARTICLE 2
                       SELECTION, ENROLLMENT, ELIGIBILITY

2.1     SELECTION BY COMMITTEE. Participation in the Plan shall be limited to a
        select group of management and highly compensated Employees and
        Directors of the Employers, as determined by the Committee in its sole
        discretion. From that group, the Committee shall select, in its sole
        discretion, Employees and Directors to participate in the Plan.

                                      -6-
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2.2     ENROLLMENT REQUIREMENTS. As a condition to participation, each selected
        Employee or Director shall complete, execute and return to the Committee
        a Plan Agreement, an Election Form and a Beneficiary Designation Form,
        all within 30 days after he or she is selected to participate in the
        Plan. In addition, the Committee shall establish from time to time such
        other enrollment requirements as it determines in its sole discretion
        are necessary.

2.3     ELIGIBILITY; COMMENCEMENT OF PARTICIPATION. Provided an Employee or
        Director selected to participate in the Plan has met all enrollment
        requirements set forth in this Plan and required by the Committee,
        including returning all required documents to the Committee within the
        specified time period, that Employee or Director shall commence
        participation in the Plan on the first day of the month following the
        month in which the Employee or Director completes all enrollment
        requirements. If an Employee or a Director fails to meet all such
        requirements within the period required, in accordance with Section 2.2,
        that Employee or Director shall not be eligible to participate in the
        Plan until the first day of the Plan Year following the delivery to and
        acceptance by the Committee of the required documents.

2.4     TERMINATION OF PARTICIPATION AND/OR DEFERRALS. If the Committee
        determines in good faith that a Participant no longer qualifies as a
        member of a select group of management or highly compensated employees,
        as membership in such group is determined in accordance with Sections
        201(2), 301(a)(3) and 401(a)(1) of ERISA, the Committee shall have the
        right, in its sole discretion, to (i) terminate any deferral election
        the Participant has made for the remainder of the Plan Year in which the
        Participant's membership status changes, (ii) prevent the Participant
        from making future deferral elections and/or (iii) immediately
        distribute the Participant's then Account Balance as a Termination
        Benefit and terminate the Participant's participation in the Plan.

                                    ARTICLE 3
              DEFERRAL COMMITMENTS/COMPANY MATCHING/CREDITING/TAXES

3.1     MINIMUM DEFERRALS.

        (a)    BASE ANNUAL SALARY, ANNUAL BONUS AND DIRECTOR'S FEES. For each
               Plan Year, a Participant may elect to defer, as his or her Annual
               Deferral Amount, Base Annual Salary, Annual Bonus and/or
               Director's Fees in the following minimum amounts for each
               deferral elected:

<TABLE>
<CAPTION>

                         --------------------------------------------------
                                  DEFERRAL              MINIMUM AMOUNT
                         --------------------------------------------------
<S>                      <C>                            <C>
                            Base Annual Salary             $2,000
                         --------------------------------------------------
                            Annual Bonus                   $2,000
                         --------------------------------------------------
                            Directors Fees                 $    0
                         --------------------------------------------------
</TABLE>

               If an election is made for less than stated minimum amounts, or
               if no election is made, the amount deferred shall be zero.

        (b)    SHORT PLAN YEAR. Notwithstanding the foregoing, if a Participant
               first becomes a Participant after the first day of a Plan Year,
               or in the case of the first Plan Year of the

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               Plan itself, the minimum Base Annual Salary deferral shall be an
               amount equal to the minimum set forth above, multiplied by a
               fraction, the numerator of which is the number of complete
               months remaining in the Plan Year and the denominator of which
               is 12.

3.2     MAXIMUM DEFERRAL.

        (a)    BASE ANNUAL SALARY, ANNUAL BONUS AND DIRECTORS FEES. For each
               Plan Year, a Participant may elect to defer, as his or her Annual
               Deferral Amount, Base Annual Salary, Annual Bonus and/or
               Directors Fees up to the following maximum percentages for each
               deferral elected:

<TABLE>
<CAPTION>

                         --------------------------------------------------
                                    DEFERRAL            MAXIMUM AMOUNT
                         --------------------------------------------------
<S>                      <C>                         <C>
                            Base Annual Salary       90% (less applicable
                                                         withholding)
                         --------------------------------------------------
                            Annual Bonus             90% (less applicable
                                                         withholding)
                         --------------------------------------------------
                            Directors Fees                   100%
                         --------------------------------------------------
</TABLE>

               Notwithstanding the foregoing, if a Participant first becomes a
               Participant after the first day of a Plan Year, or in the case of
               the first Plan Year of the Plan itself, the maximum Annual
               Deferral Amount, with respect to Base Annual Salary, Annual Bonus
               and Directors Fees shall be limited to ninety percent (90%) (less
               applicable withholding) of the amount of compensation not yet
               earned by the Participant as of the date the Participant submits
               a Plan Agreement and Election Form to the Committee for
               acceptance.

3.3     ELECTION TO DEFER; EFFECT OF ELECTION FORM.

        (a)    FIRST PLAN YEAR. In connection with a Participant's commencement
               of participation in the Plan, the Participant shall make an
               irrevocable deferral election for the Plan Year in which the
               Participant commences participation in the Plan, along with such
               other elections as the Committee deems necessary or desirable
               under the Plan. For these elections to be valid, the Election
               Form must be completed and signed by the Participant, timely
               delivered to the Committee (in accordance with Section 2.2 above)
               and accepted by the Committee.

        (b)    SUBSEQUENT PLAN YEARS. For each succeeding Plan Year, an
               irrevocable deferral election for that Plan Year, and such other
               elections as the Committee deems necessary or desirable under the
               Plan, shall be made by timely delivering to the Committee, in
               accordance with its rules and procedures, before the end of the
               Plan Year preceding the Plan Year for which the election is made,
               a new Election Form. If no such Election Form is timely delivered
               for a Plan Year, the Annual Deferral Amount shall be zero for
               that Plan Year.

3.4     WITHHOLDING OF ANNUAL DEFERRAL AMOUNTS. For each Plan Year, the Base
        Annual Salary portion of the Annual Deferral Amount shall be withheld
        from each regularly scheduled Base Annual Salary payroll in
        substantially equal amounts, as adjusted from time to time for increases

                                      -8-
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        and decreases in Base Annual Salary. The Annual Bonus and/or Directors
        Fees portion of the Annual Deferral Amount shall be withheld at the time
        the Annual Bonus or Directors Fees are or otherwise would be paid to the
        Participant, whether or not this occurs during the Plan Year itself.

3.5     ANNUAL COMPANY CONTRIBUTION AMOUNT. For each Plan Year, an Employer, in
        its sole discretion, may, but is not required to, credit any amount it
        desires to any Participant's Company Contribution Account under this
        Plan, which amount shall be for that Participant the Annual Company
        Contribution Amount for that Plan Year. The amount so credited to a
        Participant may be smaller or larger than the amount credited to any
        other Participant, and the amount credited to any Participant for a Plan
        Year may be zero, even though one or more other Participants receive an
        Annual Company Contribution Amount for that Plan Year. The Annual
        Company Contribution Amount, if any, shall be credited as of the last
        day of the Plan Year. If a Participant is not employed by an Employer,
        or is no longer providing services as a Director, as of the last day of
        a Plan Year other than by reason of his or her Retirement, Involuntary
        Termination of Employment, other than a Termination of Employment for
        Cause, or death during such Plan Year or as a the result of a Change in
        Control during such Plan Year, the Annual Company Contribution Amount
        for that Plan Year shall be zero. In the event a Participant is not
        employed by an Employer, or is no longer providing services as a
        Director, as of the last day of a Plan Year by reason of Retirement,
        Involuntary Termination of Employment, other than a Termination of
        Employment for Cause, or death during the Plan Year or as the result of
        a Change in Control during the Plan Year, the Participant shall be
        credited with the Annual Company Contribution Amount for such Plan Year.

3.6     ANNUAL COMPANY MATCHING AMOUNT. For any Plan Year, a Participant's
        Annual Company Matching Amount shall be equal to 50% of that portion of
        the Participant's Annual Deferral Amount that does not exceed 4% of his
        or her total annual compensation. Accordingly, the maximum Annual
        Company Matching Amount for any Plan Year is 2% of the Participant's
        total annual compensation. If a Participant is not employed by an
        Employer, or is no longer providing services as a Director, as of the
        last day of a Plan Year other than by reason of his or her Retirement,
        Involuntary Termination of Employment, other than a Termination of
        Employment for Cause, or death during such Plan Year or as the result of
        a Change in Control during such Plan Year, the Annual Company Matching
        Amount for such Plan Year shall be zero. In the event a Participant is
        not employed by an Employer, or is no longer providing services as a
        Director, as of the last day of a Plan Year by reason of Retirement,
        Involuntary Termination of Employment, other than a Termination of
        Employment for Cause, or death during the Plan Year or as the result of
        a Change in Control during the Plan Year, the Participant shall be
        credited with the Annual Company Matching Amount for such Plan Year.

3.7     INVESTMENT OF TRUST ASSETS. The Trustee of the Trust shall be
        authorized, upon written instructions received from the Committee or
        investment manager appointed by the Committee, to invest and reinvest
        the assets of the Trust in accordance with the applicable Trust
        Agreement, including the disposition of stock and reinvestment of the
        proceeds in one or more investment vehicles designated by the Committee.

3.8     VESTING.

                                      -9-
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        (a)    A Participant shall at all times be 100% vested in his or her
               Deferral Account.

        (b)    A Participant shall be vested in his or her Company Contribution
               Account and Company Matching Account in accordance with the
               following schedule:

<TABLE>
<CAPTION>

               -----------------------------------------------------------------------------
                     YEARS OF SERVICE ON DATE                 VESTED PERCENTAGE OF
                   OF TERMINATION OF EMPLOYMENT         COMPANY CONTRIBUTION AND MATCHING
                                                                    ACCOUNTS
               -----------------------------------------------------------------------------
<S>            <C>                                      <C>
                         Less than 1 Year                              0%
               -----------------------------------------------------------------------------
                              1 Year                                   25%
               -----------------------------------------------------------------------------
                              2 Years                                  50%
               -----------------------------------------------------------------------------
                              3 Years                                  75%
               -----------------------------------------------------------------------------
                          4 Years or more                             100%
               -----------------------------------------------------------------------------
</TABLE>

        (c)    Notwithstanding anything to the contrary contained in this
               Section 3.8, in the event of a Change in Control or Involuntary
               Termination of Employment, other than a Termination of Employment
               for Cause, a Participant's Company Contribution Account and
               Company Matching Account shall immediately become 100% vested (if
               it is not already vested in accordance with the above vesting
               schedules).

        (d)    Notwithstanding subsection (c), the vesting schedule for a
               Participant's Company Contribution Account and Company Matching
               Account shall be accelerated, but only to the greatest extent
               possible without causing, in the Committee's determination, the
               deduction limitations of Code Section 280G to become effective.
               In the event that all of a Participant's Company Contribution
               Account and/or Company Matching Account is not vested pursuant
               to such a determination, the Participant may request independent
               verification of the Committee's calculations with respect to the
               application of Section 280G. In such case, the Committee must
               provide to the Participant within 15 business days of such a
               request an opinion from a nationally recognized accounting firm
               selected by the Participant (the "Accounting Firm"). The opinion
               shall state the Accounting Firm's opinion that any limitation in
               the vested percentage hereunder is necessary to avoid the limits
               of Section 280G and contain supporting calculations. The cost of
               such opinion shall be paid for by the Company.

3.9     CREDITING/DEBITING OF ACCOUNT BALANCES. In accordance with, and subject
        to, the rules and procedures that are established from time to time by
        the Committee, in its sole discretion, amounts shall be credited or
        debited to a Participant's Account Balance in accordance with the
        following rules:

        (a)     ELECTION OF MEASUREMENT FUNDS. A Participant, in connection with
                his or her initial deferral election in accordance with Section
                3.3(a) above, shall elect, on the Election Form, one or more
                Measurement Fund(s) (as described in Section 3.9(c) below) to be
                used to determine the additional amounts to be credited to his
                or her Account Balance for the first business day in which the
                Participant commences participation in the Plan and continuing
                thereafter for each subsequent day in which the Participant
                participates in the Plan, unless changed in accordance with the
                next sentence. Commencing with the first


                                      -10-
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                business day that follows the Participant's commencement of
                participation in the Plan and continuing thereafter for each
                subsequent day in which the Participant participates in the
                Plan, the Participant may (but is not required to) elect, by
                submitting an Election Form to the Committee that is accepted by
                the Committee, to add or delete one or more Measurement Fund(s)
                to be used to determine the additional amounts to be credited to
                his or her Account Balance, or to change the portion of his or
                her Account Balance allocated to each previously or newly
                elected Measurement Fund. If an election is made in accordance
                with the previous sentence, it shall apply to the next business
                day and continue thereafter for each subsequent day in which the
                Participant participates in the Plan, unless changed in
                accordance with the previous sentence.

        (b)     PROPORTIONATE ALLOCATION. In making any election described in
                Section 3.9(a) above, the Participant shall specify on the
                Election Form, in increments of five percentage points (5%), the
                percentage of his or her Account Balance to be allocated to a
                Measurement Fund (as if the Participant was making an investment
                in that Measurement Fund with that portion of his or her Account
                Balance).

        (c)     MEASUREMENT FUNDS. The Participant may elect one or more of the
                following Measurement Funds, based on certain mutual funds, for
                the purpose of crediting additional amounts to his or her
                Account Balance:

                (1)     TRAVELERS MONEY MARKET PORTFOLIO (Seeks high current
                        income from short-term money market instruments while
                        preserving capital and maintaining a high degree of
                        liquidity);

                (2)     PUTNAM DIVERSIFIED INCOME PORTFOLIO (Seeks high current
                        income consistent with preservation of capital. The
                        Portfolio will allocate its investments among the U.S.
                        Government Sector, the High Yield Sector, and the
                        International Sector of the fixed income securities
                        markets.);

                (3)     DREYFUS SMALL CAP PORTFOLIO (Seeks to maximize capital
                        appreciation);

                (4)     MFS MID CAP GROWTH PORTFOLIO (Seeks long-term growth of
                        capital by investing under normal market conditions, at
                        least 65% of its total assets in equity securities of
                        companies with medium market capitalization which the
                        investment advisor believes have above-average growth
                        potential.);

                (5)     LARGE CAP PORTFOLIO (Fidelity) (Seeks long-term growth
                        of capital by investing primarily in equity securities
                        of companies with large market capitalizations.);

                (6)     CAPITAL APPRECIATION FUND (Janus) (Seeks growth of
                        capital through the use of common stocks. Income is not
                        an objective. The Fund invests principally in common
                        stocks of small to large companies which are expected to
                        experience wide fluctuations in price in both rising and
                        declining markets.);

                (7)     SMITH BARNEY INTERNATIONAL EQUITY PORTFOLIO (Total
                        return on assets from growth of capital and income by
                        investing at least 65% of its assets in a diversified
                        portfolio of equity securities of established non-U.S.
                        issuers.); and

                                      -11-
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               (8)    WARBURG PINCUS TRUST EMERGING MARKETS PORTFOLIO (Seeks
                      long-term growth of capital by investing primarily in
                      equity securities of non-U.S. issuers consisting of
                      companies in emerging securities markets.)

               As necessary, the Committee may, in its sole discretion,
               discontinue, substitute or add a Measurement Fund. Each such
               action will take effect as of the first day of the calendar
               quarter that follows by thirty (30) days the day on which the
               Committee gives Participants advance written notice of such
               change.

        (d) CREDITING OR DEBITING METHOD. The performance of each elected
        Measurement Fund (either positive or negative) will be determined by the
        Committee, in its reasonable discretion, based on the performance of the
        underlying investments, if any. A Participant's Account Balance shall be
        credited or debited on a daily basis based on the performance of each
        Measurement Fund selected by the Participant, as determined by the
        Committee in its reasonable discretion. The Participant's Annual Company
        Matching Amount shall be credited to his or her Company Matching Account
        for purposes of this Section 3.9(d) as of the close of business on the
        first business day in February of the Plan Year following the Plan Year
        to which it relates.

        (e) NO ACTUAL INVESTMENT. Notwithstanding any other provision of this
        Plan that may be interpreted to the contrary, the Measurement Funds are
        to be used for measurement purposes only, and a Participant's election
        of any such Measurement Fund, the allocation to his or her Account
        Balance thereto, the calculation of additional amounts and the crediting
        or debiting of such amounts to a Participant's Account Balance shall not
        be considered or construed in any manner as an actual investment of his
        or her Account Balance in any such Measurement Fund. In the event that
        the Company or the Trustee (as that term is defined in the Trust), in
        its own discretion, decides to invest funds in any or all of the
        Measurement Funds, no Participant shall have any rights in or to such
        investments themselves. Without limiting the foregoing, a Participant's
        Account Balance shall at all times be a bookkeeping entry only and shall
        not represent any investment made on his or her behalf by the Company or
        the Trust; the Participant shall at all times remain an unsecured
        creditor of the Company.

3.10    FICA AND OTHER TAXES.

        (a)    ANNUAL DEFERRAL AMOUNTS. For each Plan Year in which an Annual
               Deferral Amount is being withheld from a Participant, the
               Participant's Employer(s) shall withhold from that portion of the
               Participant's Base Annual Salary and Bonus that is not being
               deferred, in a manner determined by the Employer(s), the
               Participant's share of FICA and other employment taxes on such
               Annual Deferral Amount. If necessary, the Committee may reduce
               the Annual Deferral Amount in order to comply with this Section
               3.10.

        (b)    COMPANY MATCHING AND COMPANY CONTRIBUTION AMOUNTS. When a
               Participant becomes vested in a portion of his or her Company
               Matching Account or Company Contribution Account, the
               Participant's Employer(s) shall withhold from the Participant's
               Base Annual Salary and/or Bonus that is not deferred, in a
               manner determined by the Employer(s), the Participant's share of
               FICA and other employment taxes. If necessary, the Committee may
               reduce the vested portion of the Participant's Company Matching
               Account in order to comply with this Section 3.10.

                                      -12-
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        (c)    DISTRIBUTIONS. The Participant's Employer(s), or the trustee of
               the Trust, shall withhold from any payments made to a Participant
               under this Plan all federal, state and local income, employment
               and other taxes required to be withheld by the Employer(s), or
               the trustee of the Trust, in connection with such payments, in
               amounts and in a manner to be determined in the sole discretion
               of the Employer(s) and the trustee of the Trust.

                                    ARTICLE 4
             SHORT-TERM PAYOUT; UNFORESEEABLE FINANCIAL EMERGENCIES;
                               WITHDRAWAL ELECTION

4.1     SHORT-TERM PAYOUT. In connection with each election to defer an Annual
        Deferral Amount, a Participant may irrevocably elect to receive a future
        "Short-Term Payout" from the Plan with respect to such Annual Deferral
        Amount. Subject to the Deduction Limitation, the Short-Term Payout shall
        be a lump sum payment in an amount that is equal to the Annual Deferral
        Amount plus amounts credited or debited in the manner provided in
        Section 3.9 above on that amount, determined at the time that the
        Short-Term Payout becomes payable (rather than the date of a Termination
        of Employment). Subject to the Deduction Limitation and the other terms
        and conditions of this Plan, each Short-Term Payout elected shall be
        paid out during a 60 day period commencing immediately after the last
        day of any Plan Year designated by the Participant that is at least
        three Plan Years after the Plan Year in which the Annual Deferral Amount
        is actually deferred. By way of example, if a three year Short-Term
        Payout is elected for Annual Deferral Amounts that are deferred in the
        Plan Year commencing January 1, 2000, the three year Short-Term Payout
        would become payable during a 60 day period commencing January 1, 2004.

4.2     OTHER BENEFITS TAKE PRECEDENCE OVER SHORT-TERM. Should an event occur
        that triggers a benefit under Article 5, 6, 7 or 8, any Annual Deferral
        Amount, plus amounts credited or debited thereon, that is subject to a
        Short-Term Payout election under Section 4.1 shall not be paid in
        accordance with Section 4.1 but shall be paid in accordance with the
        other applicable Article.

4.3     WITHDRAWAL PAYOUT/SUSPENSIONS FOR UNFORESEEABLE FINANCIAL EMERGENCIES.
        If the Participant experiences an Unforeseeable Financial Emergency, the
        Participant may petition the Committee to (i) suspend any deferrals
        required to be made by a Participant and/or (ii) receive a partial or
        full payout from the Plan. The payout shall not exceed the lesser of the
        Participant's Account Balance, calculated as if such Participant were
        receiving a Termination Benefit, or the amount reasonably needed to
        satisfy the Unforeseeable Financial Emergency. If, subject to the sole
        discretion of the Committee, the petition for a suspension and/or payout
        is approved, suspension shall take effect upon the date of approval and
        any payout shall be made within 60 days of the date of approval. The
        payment of any amount under this Section 4.3 shall not be subject to the
        Deduction Limitation.

4.4     WITHDRAWAL ELECTION. A Participant (or, after a Participant's death, his
        or her Beneficiary) may elect, at any time, to withdraw all of his or
        her Account Balance, calculated as if there had occurred a Termination
        of Employment as of the day of the election, less a withdrawal penalty
        equal to 10% of such amount (the net amount shall be referred to as the
        "Withdrawal Amount"). This election can be made at any time, before or
        after Retirement, Disability, death or


                                      -13-
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        Termination of Employment or termination of the Plan, and whether or not
        the Participant (or Beneficiary) is in the process of being paid
        pursuant to an installment payment schedule. If made before Retirement,
        Disability or death, a Participant's Withdrawal Amount shall be his or
        her Account Balance calculated as if there had occurred a Termination of
        Employment as of the day of the election. No partial withdrawals of the
        Withdrawal Amount shall be allowed. The Participant (or his or her
        Beneficiary) shall make this election by giving the Committee advance
        written notice of the election in a form determined from time to time by
        the Committee. The Participant (or his or her Beneficiary) shall be paid
        the Withdrawal Amount within 60 days of his or her election. Once the
        Withdrawal Amount is paid, the Participant's participation in the Plan
        shall terminate and the Participant shall not be eligible to participate
        in the Plan in the future. The payment of this Withdrawal Amount shall
        not be subject to the Deduction Limitation.

                                    ARTICLE 5
                               RETIREMENT BENEFIT

5.1     RETIREMENT BENEFIT. Subject to the Deduction Limitation, a Participant
        who Retires shall receive, as a Retirement Benefit, his or her Account
        Balance.

5.2     PAYMENT OF RETIREMENT BENEFIT. A Participant, in connection with his or
        her commencement of participation in the Plan, shall elect on an
        Election Form to receive the Retirement Benefit in a lump sum or
        pursuant to an Annual Installment Method of 5, 10 or 15 years. The
        Participant may annually change his or her election to an allowable
        alternative payout period by submitting a new Election Form to the
        Committee, provided that any such Election Form is submitted at least 3
        years prior to the Participant's Retirement and is accepted by the
        Committee in its sole discretion. The Election Form most recently
        accepted by the Committee shall govern the payout of the Retirement
        Benefit. If a Participant does not make any election with respect to the
        payment of the Retirement Benefit, then such benefit shall be payable in
        a lump sum. The lump sum payment shall be made, or installment payments
        shall commence, no later than 60 days after the last day of the Plan
        Year in which the Participant Retires. Any payment made shall be subject
        to the Deduction Limitation.

5.3     DEATH PRIOR TO COMPLETION OF RETIREMENT BENEFIT. If a Participant dies
        after Retirement but before the Retirement Benefit is paid in full, the
        Participant's unpaid Retirement Benefit payments shall continue and
        shall be paid to the Participant's Beneficiary (a) over the remaining
        number of years and in the same amounts as that benefit would have been
        paid to the Participant had the Participant survived, or (b) in a lump
        sum, if requested by the Beneficiary and allowed in the sole discretion
        of the Committee, that is equal to the Participant's unpaid remaining
        Account Balance.

                                      -14-
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                                    ARTICLE 6
                         PRE-RETIREMENT SURVIVOR BENEFIT

6.1     PRE-RETIREMENT SURVIVOR BENEFIT. Subject to the Deduction Limitation,
        the Participant's Beneficiary shall receive a Pre-Retirement Survivor
        Benefit equal to the Participant's Account Balance if the Participant
        dies before he or she Retires, experiences a Termination of Employment
        or suffers a Disability.

6.2     PAYMENT OF PRE-RETIREMENT SURVIVOR BENEFIT. A Participant, in connection
        with his or her commencement of participation in the Plan, shall elect
        on an Election Form whether the Pre-Retirement Survivor Benefit shall be
        received by his or her Beneficiary in a lump sum or pursuant to an
        Annual Installment Method of 5, 10 or 15 years. The Participant may
        annually change this election to an allowable alternative payout period
        by submitting a new Election Form to the Committee, which form must be
        accepted by the Committee in its sole discretion. The Election Form most
        recently accepted by the Committee prior to the Participant's death
        shall govern the payout of the Participant's Pre-Retirement Survivor
        Benefit. If a Participant does not make any election with respect to the
        payment of the Pre-Retirement Survivor Benefit, then such benefit shall
        be paid in a lump sum. Despite the foregoing, if the Participant's
        Account Balance at the time of his or her death is less than $25,000,
        payment of the Pre-Retirement Survivor Benefit may be made, in the sole
        discretion of the Committee, in a lump sum or pursuant to an Annual
        Installment Method of not more than 5 years. The lump sum payment shall
        be made, or installment payments shall commence, no later than 60 days
        after the last day of the Plan Year in which the Committee is provided
        with proof that is satisfactory to the Committee of the Participant's
        death. Any payment made shall be subject to the Deduction Limitation.


                                    ARTICLE 7
                               TERMINATION BENEFIT

7.1     TERMINATION BENEFIT. Subject to the Deduction Limitation, the
        Participant shall receive a Termination Benefit, which shall be equal to
        the Participant's Account Balance if a Participant experiences an
        Involuntary Termination of Employment, other than a Termination of
        Employment for Cause, prior to his or her Retirement, death or
        Disability.

7.2     PAYMENT OF TERMINATION BENEFIT. If the Participant's Account Balance at
        the time of his or her Termination of Employment is less than $25,000,
        payment of his or her Termination Benefit shall be paid in a lump sum.
        If his or her Account Balance at such time is equal to or greater than
        that amount, the Committee, in its sole discretion, may cause the
        Termination Benefit to be paid in a lump sum or pursuant to an Annual
        Installment Method of 5 years. The lump sum payment shall be made, or
        installment payments shall commence, no later than 60 days after the
        last day of the Plan Year in which the Participant experiences the
        Termination of Employment. Any payment made shall be subject to the
        Deduction Limitation.


                                      -15-
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                                    ARTICLE 8
                          DISABILITY WAIVER AND BENEFIT

8.1     DISABILITY WAIVER.

        (a)    WAIVER OF DEFERRAL. A Participant who is determined by the
               Committee to be suffering from a Disability shall be excused
               from fulfilling that portion of the Annual Deferral Amount
               commitment that would otherwise have been withheld from a
               Participant's Base Annual Salary, Annual Bonus and/or Directors
               Fees for the Plan Year during which the Participant first
               suffers a Disability. During the period of Disability, the
               Participant shall not be allowed to make any additional deferral
               elections, but will continue to be considered a Participant for
               all other purposes of this Plan.

        (b)    RETURN TO WORK. If a Participant returns to employment, or
               service as a Director, with an Employer, after a Disability
               ceases, the Participant may elect to defer an Annual Deferral
               Amount for the Plan Year following his or her return to
               employment or service and for every Plan Year thereafter while a
               Participant in the Plan; provided such deferral elections are
               otherwise allowed and an Election Form is delivered to and
               accepted by the Committee for each such election in accordance
               with Section 3.3 above.

8.2     CONTINUED ELIGIBILITY; DISABILITY BENEFIT. A Participant suffering a
        Disability shall, for benefit purposes under this Plan, continue to be
        considered to be employed, or in the service of an Employer as a
        Director, and shall be eligible for the benefits provided for in
        Articles 4, 5, 6 or 7 in accordance with the provisions of those
        Articles. Notwithstanding the above, the Committee shall have the right
        to, in its sole and absolute discretion and for purposes of this Plan
        only, and must in the case of a Participant who is otherwise eligible to
        Retire, deem the Participant to have experienced a Termination of
        Employment, or in the case of a Participant who is eligible to Retire,
        to have Retired, at any time (or in the case of a Participant who is
        eligible to Retire, as soon as practicable) after such Participant is
        determined to be suffering a Disability, in which case the Participant
        shall receive a Disability Benefit equal to his or her Account Balance
        at the time of the Committee's determination; provided, however, that
        should the Participant otherwise have been eligible to Retire, he or she
        shall be paid in accordance with Article 5. The Disability Benefit shall
        be paid in a lump sum within 60 days of the Committee's exercise of such
        right. Any payment made shall be subject to the Deduction Limitation.


                                    ARTICLE 9
                             BENEFICIARY DESIGNATION

9.1     BENEFICIARY. Each Participant shall have the right, at any time, to
        designate his or her Beneficiary(ies) (both primary as well as
        contingent) to receive any benefits payable under the Plan to a
        beneficiary upon the death of a Participant. The Beneficiary designated
        under this Plan may be the same as or different from the Beneficiary
        designation under any other plan of an Employer in which the Participant
        participates.

                                      -16-
<PAGE>   21
QUADRAMED CORPORATION
Deferred Compensation Plan
Master Plan Document
================================================================================

9.2     BENEFICIARY DESIGNATION; CHANGE; SPOUSAL CONSENT. A Participant shall
        designate his or her Beneficiary by completing and signing the
        Beneficiary Designation Form, and returning it to the Committee or its
        designated agent. A Participant shall have the right to change a
        Beneficiary by completing, signing and otherwise complying with the
        terms of the Beneficiary Designation Form and the Committee's rules and
        procedures, as in effect from time to time. If the Participant names
        someone other than his or her spouse as a Beneficiary, a spousal
        consent, in the form designated by the Committee, must be signed by that
        Participant's spouse and returned to the Committee. Upon the acceptance
        by the Committee of a new Beneficiary Designation Form, all Beneficiary
        designations previously filed shall be canceled. The Committee shall be
        entitled to rely on the last Beneficiary Designation Form filed by the
        Participant and accepted by the Committee prior to his or her death.

9.3     ACKNOWLEDGMENT. No designation or change in designation of a Beneficiary
        shall be effective until received and acknowledged in writing by the
        Committee or its designated agent.

9.4     NO BENEFICIARY DESIGNATION. If a Participant fails to designate a
        Beneficiary as provided in Sections 9.1, 9.2 and 9.3 above or, if all
        designated Beneficiaries predecease the Participant or die prior to
        complete distribution of the Participant's benefits, then the
        Participant's designated Beneficiary shall be deemed to be his or her
        surviving spouse. If the Participant has no surviving spouse, the
        benefits remaining under the Plan to be paid to a Beneficiary shall be
        payable to the executor or personal representative of the Participant's
        estate.

9.5     DOUBT AS TO BENEFICIARY. If the Committee has any doubt as to the proper
        Beneficiary to receive payments pursuant to this Plan, the Committee
        shall have the right, exercisable in its discretion, to cause the
        Participant's Employer to withhold such payments until this matter is
        resolved to the Committee's satisfaction.

9.6     DISCHARGE OF OBLIGATIONS. The payment of benefits under the Plan to a
        Beneficiary shall fully and completely discharge all Employers and the
        Committee from all further obligations under this Plan with respect to
        the Participant, and that Participant's Plan Agreement shall terminate
        upon such full payment of benefits.

                                   ARTICLE 10
                                LEAVE OF ABSENCE

10.1    PAID LEAVE OF ABSENCE. If a Participant is authorized by the
        Participant's Employer for any reason to take a paid leave of absence
        from the employment of the Employer, the Participant shall continue to
        be considered employed by the Employer and the Annual Deferral Amount
        shall continue to be withheld during such paid leave of absence in
        accordance with Section 3.3.

10.2    UNPAID LEAVE OF ABSENCE. If a Participant is authorized by the
        Participant's Employer for any reason to take an unpaid leave of absence
        from the employment of the Employer, the Participant shall continue to
        be considered employed by the Employer and the Participant shall be
        excused from making deferrals until the earlier of the date the leave of
        absence expires or the Participant returns to a paid employment status.
        Upon such expiration or return, deferrals shall resume for the remaining
        portion of the Plan Year in which the expiration or return occurs, based
        on the

                                      -17-
<PAGE>   22

        deferral election, if any, made for that Plan Year. If no election was
        made for that Plan Year, no deferral shall be withheld.

                                   ARTICLE 11
                     TERMINATION, AMENDMENT OR MODIFICATION

11.1    TERMINATION. Although each Employer anticipates that it will continue
        the Plan for an indefinite period of time, there is no guarantee that
        any Employer will continue the Plan or will not terminate the Plan at
        any time in the future. Accordingly, each Employer reserves the right to
        discontinue its sponsorship of the Plan and/or to terminate the Plan at
        any time with respect to any or all of its participating Employees and
        Directors, by action of its board of directors. Upon the termination of
        the Plan with respect to any Employer, the Plan Agreements of the
        affected Participants who are employed by that Employer, or in the
        service of that Employer as Directors, shall terminate and their Account
        Balances, determined as if they had experienced a Termination of
        Employment on the date of Plan termination or, if Plan termination
        occurs after the date upon which a Participant was eligible to Retire,
        then with respect to that Participant as if he or she had Retired on the
        date of Plan termination, shall be paid to the Participants as follows:
        Prior to a Change in Control, if the Plan is terminated with respect to
        all of its Participants, an Employer shall have the right (subject to
        the overriding right of the Participant under Section 4.4 to effect an
        immediate withdrawal of his or her benefit), in its sole discretion, and
        notwithstanding any elections made by the Participant (other than any
        election by the Participant under Section 4.4), to pay such benefits in
        a lump sum or pursuant to an Annual Installment Method of up to 10
        years, with amounts credited and debited with Measuring Fund returns
        during the installment period as provided herein. If the Plan is
        terminated with respect to less than all of its Participants, an
        Employer shall be required to pay such benefits in a lump sum. After a
        Change in Control, the Employer shall be required to pay such benefits
        in a lump sum. The termination of the Plan shall not adversely affect
        any Participant or Beneficiary who has become entitled to the payment of
        any benefits under the Plan as of the date of termination; provided
        however, that the Employer shall have the right to accelerate
        installment payments without a premium or prepayment penalty by paying
        the Account Balance in a lump sum or pursuant to an Annual Installment
        Method using fewer years (provided that the present value of all
        payments that will have been received by a Participant at any given
        point of time under the different payment schedule shall equal or exceed
        the present value of all payments that would have been received at that
        point in time under the original payment schedule).

11.2    AMENDMENT. Any Employer may, at any time, amend or modify the Plan in
        whole or in part with respect to that Employer by the action of its
        board of directors; provided, however, that: (i) no amendment or
        modification shall be effective to decrease or restrict the value of a
        Participant's Account Balance in existence at the time the amendment or
        modification is made, calculated as if the Participant had experienced a
        Termination of Employment as of the effective date of the amendment or
        modification or, if the amendment or modification occurs after the date
        upon which the Participant was eligible to Retire, the Participant had
        Retired as of the effective date of the amendment or modification, and
        (ii) no amendment or modification of this Section 11.2 or Section 12.2
        of the Plan shall be effective. The amendment or modification of the
        Plan


                                      -18-
<PAGE>   23
QUADRAMED CORPORATION
Deferred Compensation Plan
Master Plan Document
================================================================================

        shall not affect any Participant or Beneficiary who has become entitled
        to the payment of benefits under the Plan as of the date of the
        amendment or modification; provided, however, that the Employer shall
        have the right to accelerate installment payments by paying the Account
        Balance in a lump sum or pursuant to an Annual Installment Method using
        fewer years (provided that the present value of all payments that will
        have been received by a Participant at any given point of time under the
        different payment schedule shall equal or exceed the present value of
        all payments that would have been received at that point in time under
        the original payment schedule).

11.3    PLAN AGREEMENT. Despite the provisions of Sections 11.1 and 11.2 above,
        if a Participant's Plan Agreement contains benefits or limitations that
        are not in this Plan document, the Employer may only amend or terminate
        such provisions with the consent of the Participant.

11.4    EFFECT OF PAYMENT. The full payment of the applicable benefit under
        Articles 4, 5, 6, 7 or 8 of the Plan shall completely discharge all
        obligations to a Participant and his or her designated Beneficiaries
        under this Plan and the Participant's Plan Agreement shall terminate.


                                   ARTICLE 12
                                 ADMINISTRATION

12.1    COMMITTEE DUTIES. Except as otherwise provided in this Article 12, this
        Plan shall be administered by a Committee which shall consist of the
        Board, or such committee as the Board shall appoint. Members of the
        Committee may be Participants under this Plan. The Committee shall also
        have the discretion and authority to (i) make, amend, interpret, and
        enforce all appropriate rules and regulations for the administration of
        this Plan and (ii) decide or resolve any and all questions including
        interpretations of this Plan, as may arise in connection with the Plan.
        Any individual serving on the Committee who is a Participant shall not
        vote or act on any matter relating solely to himself or herself. When
        making a determination or calculation, the Committee shall be entitled
        to rely on information furnished by a Participant or the Company.

12.2    ADMINISTRATION UPON CHANGE IN CONTROL. For purposes of this Plan, the
        Company shall be the "Administrator" at all times prior to the
        occurrence of a Change in Control. Upon and after the occurrence of a
        Change in Control, the "Administrator" shall be an independent third
        party selected by the Trustee and approved by the individual who,
        immediately prior to such event, was the Company's Chief Executive
        Officer or, if not so identified, who was the Company's highest ranking
        officer (the "Ex-CEO"). The Administrator shall have the discretionary
        power to determine all questions arising in connection with the
        administration of the Plan and the interpretation of the Plan and Trust
        including, but not limited to benefit entitlement determinations;
        provided, however, upon and after the occurrence of a Change in Control,
        the Administrator shall have no power to direct the investment of Plan
        or Trust assets or select any investment manager or custodial firm for
        the Plan or Trust. Upon and after the occurrence of a Change in Control,
        the Company must: (1) pay all reasonable administrative expenses and
        fees of the Administrator; (2) indemnify the Administrator against any
        costs, expenses and liabilities including, without limitation,
        attorney's fees and expenses arising in connection with the performance
        of the Administrator hereunder, except with respect to matters resulting
        from the

                                      -19-
<PAGE>   24
QUADRAMED CORPORATION
Deferred Compensation Plan
Master Plan Document
================================================================================

        gross negligence or willful misconduct of the Administrator or its
        employees or agents; and (3) supply full and timely information to the
        Administrator or all matters relating to the Plan, the Trust, the
        Participants and their Beneficiaries, the Account Balances of the
        Participants, the date of circumstances of the Retirement, Disability,
        death or Termination of Employment of the Participants, and such other
        pertinent information as the Administrator may reasonably require. Upon
        and after a Change in Control, if the Administrator resigns, a
        replacement shall be appointed by the Trustee.

12.3    AGENTS. In the administration of this Plan, the Committee may, from time
        to time, employ agents and delegate to them such administrative duties
        as it sees fit (including acting through a duly appointed
        representative) and may from time to time consult with counsel who may
        be counsel to any Employer.

12.4    BINDING EFFECT OF DECISIONS. The decision or action of the Administrator
        with respect to any question arising out of or in connection with the
        administration, interpretation and application of the Plan and the rules
        and regulations promulgated hereunder shall be final and conclusive and
        binding upon all persons having any interest in the Plan.

12.5    INDEMNITY OF COMMITTEE. All Employers shall indemnify and hold harmless
        the members of the Committee, any Employee to whom the duties of the
        Committee may be delegated, and the Administrator against any and all
        claims, losses, damages, expenses or liabilities arising from any action
        or failure to act with respect to this Plan, except in the case of
        willful misconduct by the Committee, any of its members, any such
        Employee or the Administrator.

12.6    EMPLOYER INFORMATION. To enable the Committee and/or Administrator to
        perform its functions, the Company and each Employer shall supply full
        and timely information to the Committee and/or Administrator, as the
        case may be, on all matters relating to the compensation of its
        Participants, the date and circumstances of the Retirement, Disability,
        death or circumstances of the Retirement, Disability, death or
        Termination of Employment of its Participants, and such other pertinent
        information as the Committee or Administrator may reasonably require.

                                   ARTICLE 13
                          OTHER BENEFITS AND AGREEMENTS

13.1    COORDINATION WITH OTHER BENEFITS. The benefits provided for a
        Participant and Participant's Beneficiary under the Plan are in addition
        to any other benefits available to such Participant under any other plan
        or program for employees of the Participant's Employer. The Plan shall
        supplement and shall not supersede, modify or amend any other such plan
        or program except as may otherwise be expressly provided.

                                   ARTICLE 14
                                   [RESERVED]


                                      -20-
<PAGE>   25
QUADRAMED CORPORATION
Deferred Compensation Plan
Master Plan Document
================================================================================

                                   ARTICLE 15
                                      TRUST

15.1    ESTABLISHMENT OF THE TRUST. The Company shall establish the Trust, and
        each Employer shall at least annually transfer over to the Trust such
        assets as the Employer determines, in its sole discretion, are necessary
        to provide, on a present value basis, for its respective future
        liabilities created with respect to the Annual Deferral Amounts, Annual
        Company Contribution Amounts, and Company Matching Amounts for such
        Employer's Participants for all periods prior to the transfer, as well
        as any debits and credits to the Participants' Account Balances for all
        periods prior to the transfer, taking into consideration the value of
        the assets in the trust at the time of the transfer.

15.2    INTERRELATIONSHIP OF THE PLAN AND THE TRUST. The provisions of the Plan
        and the Plan Agreement shall govern the rights of a Participant to
        receive distributions pursuant to the Plan. The provisions of the Trust
        shall govern the rights of the Employers, Participants and the creditors
        of the Employers to the assets transferred to the Trust. Each Employer
        shall at all times remain liable to carry out its obligations under the
        Plan.

15.3    DISTRIBUTIONS FROM THE TRUST. Each Employer's obligations under the Plan
        may be satisfied with Trust assets distributed pursuant to the terms of
        the Trust, and any such distribution shall reduce the Employer's
        obligations under this Plan.

                                   ARTICLE 16
                                  MISCELLANEOUS

16.1    STATUS OF PLAN. The Plan is intended to be a plan that is not qualified
        within the meaning of Code Section 401(a) and that "is unfunded and is
        maintained by an employer primarily for the purpose of providing
        deferred compensation for a select group of management or highly
        compensated employee" within the meaning of ERISA Sections 201(2),
        301(a)(3) and 401(a)(1). The Plan shall be administered and interpreted
        to the extent possible in a manner consistent with that intent.

16.2    UNSECURED GENERAL CREDITOR. Participants and their Beneficiaries, heirs,
        successors and assigns shall have no legal or equitable rights,
        interests or claims in any property or assets of an Employer. For
        purposes of the payment of benefits under this Plan, any and all of an
        Employer's assets shall be, and remain, the general, unpledged
        unrestricted assets of the Employer. An Employer's obligation under the
        Plan shall be merely that of an unfunded and unsecured promise to pay
        money in the future.

16.3    EMPLOYER'S LIABILITY. An Employer's liability for the payment of
        benefits shall be defined only by the Plan and the Plan Agreement, as
        entered into between the Employer and a Participant. An Employer shall
        have no obligation to a Participant under the Plan except as expressly
        provided in the Plan and his or her Plan Agreement.

16.4    NONASSIGNABILITY. Neither a Participant nor any other person shall have
        any right to commute, sell, assign, transfer, pledge, anticipate,
        mortgage or otherwise encumber, transfer, hypothecate, alienate or
        convey in advance of actual receipt, the amounts, if any, payable
        hereunder, or any

                                      -21-
<PAGE>   26
QUADRAMED CORPORATION
Deferred Compensation Plan
Master Plan Document
================================================================================

        part thereof, which are, and all rights to which are expressly declared
        to be, unassignable and non-transferable. No part of the amounts payable
        shall, prior to actual payment, be subject to seizure, attachment,
        garnishment or sequestration for the payment of any debts, judgments,
        alimony or separate maintenance owed by a Participant or any other
        person, be transferable by operation of law in the event of a
        Participant's or any other person's bankruptcy or insolvency or be
        transferable to a spouse as a result of a property settlement or
        otherwise.

16.5    NOT A CONTRACT OF EMPLOYMENT. The terms and conditions of this Plan
        shall not be deemed to constitute a contract of employment between any
        Employer and the Participant. Such employment is hereby acknowledged to
        be an "at will" employment relationship that can be terminated at any
        time for any reason, or no reason, with or without cause, and with or
        without notice, unless expressly provided in a written employment
        agreement. Nothing in this Plan shall be deemed to give a Participant
        the right to be retained in the service of any Employer, either as an
        Employee or a Director, or to interfere with the right of any Employer
        to discipline or discharge the Participant at any time.

16.6    FURNISHING INFORMATION. A Participant or his or her Beneficiary will
        cooperate with the Committee by furnishing any and all information
        requested by the Committee and take such other actions as may be
        requested in order to facilitate the administration of the Plan and the
        payments of benefits hereunder, including but not limited to taking such
        physical examinations as the Committee may deem necessary.

16.7    TERMS. Whenever any words are used herein in the masculine, they shall
        be construed as though they were in the feminine in all cases where they
        would so apply; and whenever any words are used herein in the singular
        or in the plural, they shall be construed as though they were used in
        the plural or the singular, as the case may be, in all cases where they
        would so apply.

16.8    CAPTIONS. The captions of the articles, sections and paragraphs of this
        Plan are for convenience only and shall not control or affect the
        meaning or construction of any of its provisions.

16.9    GOVERNING LAW. Subject to ERISA, the provisions of this Plan shall be
        construed and interpreted according to the internal laws of the State of
        California without regard to its conflicts of laws principles.

16.10   NOTICE. Any notice or filing required or permitted to be given to the
        Committee under this Plan shall be sufficient if in writing and
        hand-delivered, or sent by registered or certified mail, to the address
        below:

                            Committee c/o Keith Roberts, Esq.
                            QuadraMed Corporation
                            22 Pelican Way
                            San Rafael, CA 94901

        Such notice shall be deemed given as of the date of delivery or, if
        delivery is made by mail, as of the date shown on the postmark on the
        receipt for registration or certification.

                                      -22-
<PAGE>   27
QUADRAMED CORPORATION
Deferred Compensation Plan
Master Plan Document
================================================================================

        Any notice or filing required or permitted to be given to a Participant
        under this Plan shall be sufficient if in writing and hand-delivered, or
        sent by mail, to the last known address of the Participant.

16.11   SUCCESSORS. The provisions of this Plan shall bind and inure to the
        benefit of the Participant's Employer and its successors and assigns and
        the Participant and the Participant's designated Beneficiaries.

16.12   SPOUSE'S INTEREST. The interest in the benefits hereunder of a spouse of
        a Participant who has predeceased the Participant shall automatically
        pass to the Participant and shall not be transferable by such spouse in
        any manner, including but not limited to such spouse's will, nor shall
        such interest pass under the laws of intestate succession.

16.13   VALIDITY. In case any provision of this Plan shall be illegal or invalid
        for any reason, said illegality or invalidity shall not affect the
        remaining parts hereof, but this Plan shall be construed and enforced as
        if such illegal or invalid provision had never been inserted herein.

16.14   INCOMPETENT. If the Committee determines in its discretion that a
        benefit under this Plan is to be paid to a minor, a person declared
        incompetent or to a person incapable of handling the disposition of that
        person's property, the Committee may direct payment of such benefit to
        the guardian, legal representative or person having the care and custody
        of such minor, incompetent or incapable person. The Committee may
        require proof of minority, incompetence, incapacity or guardianship, as
        it may deem appropriate prior to distribution of the benefit. Any
        payment of a benefit shall be a payment for the account of the
        Participant and the Participant's Beneficiary, as the case may be, and
        shall be a complete discharge of any liability under the Plan for such
        payment amount.

16.15   COURT ORDER. The Committee is authorized to make any payments directed
        by court order in any action in which the Plan or the Committee has been
        named as a party. In addition, if a court determines that a spouse or
        former spouse of a Participant has an interest in the Participant's
        benefits under the Plan in connection with a property settlement or
        otherwise, the Committee, in its sole discretion, shall have the right,
        notwithstanding any election made by a Participant, to immediately
        distribute the spouse's or former spouse's interest in the Participant's
        benefits under the Plan to that spouse or former spouse.

16.16   DISTRIBUTION IN THE EVENT OF TAXATION.

        (a)     IN GENERAL. If, for any reason, all or any portion of a
                Participant's benefits under this Plan becomes taxable to the
                Participant prior to receipt, a Participant may petition the
                Committee before a Change in Control, or the trustee of the
                Trust after a Change in Control, for a distribution of that
                portion of his or her benefit that has become taxable. Upon the
                grant of such a petition, which grant shall not be unreasonably
                withheld (and, after a Change in Control, shall be granted), a
                Participant's Employer shall distribute to the Participant
                immediately available funds in an amount equal to the taxable
                portion of his or her benefit (which amount shall not exceed a
                Participant's unpaid Account Balance under the Plan). If the
                petition is granted, the tax liability distribution shall be
                made


                                      -23-
<PAGE>   28
QUADRAMED CORPORATION
Deferred Compensation Plan
Master Plan Document
================================================================================

                within 90 days of the date when the Participant's petition is
                granted. Such a distribution shall affect and reduce the
                benefits to be paid under this Plan.

        (b)     TRUST. If the Trust terminates in accordance with its terms and
                benefits are distributed from the Trust to a Participant in
                accordance therewith, the Participant's benefits under this Plan
                shall be reduced to the extent of such distributions.

16.17   INSURANCE. The Employers, on their own behalf or on behalf of the
        trustee of the Trust, and, in their sole discretion, may apply for and
        procure insurance on the life of the Participant, in such amounts and in
        such forms as the Trust may choose. The Employers or the trustee of the
        Trust, as the case may be, shall be the sole owner and beneficiary of
        any such insurance. The Participant shall have no interest whatsoever in
        any such policy or policies, and at the request of the Employers shall
        submit to medical examinations and supply such information and execute
        such documents as may be required by the insurance company or companies
        to whom the Employers have applied for insurance.

16.18   LEGAL FEES TO ENFORCE RIGHTS AFTER CHANGE IN CONTROL. The Company and
        each Employer is aware that upon the occurrence of a Change in Control,
        the Board or the board of directors of a Participant's Employer (which
        might then be composed of new members) or a shareholder of the Company
        or the Participant's Employer, or of any successor corporation might
        then cause or attempt to cause the Company, the Participant's Employer
        or such successor to refuse to comply with its obligations under the
        Plan and might cause or attempt to cause the Company or the
        Participant's Employer to institute, or may institute, litigation
        seeking to deny Participants the benefits intended under the Plan. In
        these circumstances, the purpose of the Plan could be frustrated.
        Accordingly, if, following a Change in Control, it should appear to any
        Participant that the Company, the Participant's Employer or any
        successor corporation has failed to comply with any of its obligations
        under the Plan or any agreement thereunder or, if the Company, such
        Employer or any other person takes any action to declare the Plan void
        or unenforceable or institutes any litigation or other legal action
        designed to deny, diminish or to recover from any Participant the
        benefits intended to be provided, then the Company and the Participant's
        Employer irrevocably authorize such Participant to retain counsel of his
        or her choice at the expense of the Company and the Participant's
        Employer (who shall be jointly and severally liable) to represent such
        Participant in connection with the initiation or defense of any
        litigation or other legal action, whether by or against the Company, the
        Participant's Employer or any director, officer, shareholder or other
        person affiliated with the Company, the Participant's Employer or any
        successor thereto in any jurisdiction.


                                      -24-
<PAGE>   29
QUADRAMED CORPORATION
Deferred Compensation Plan
Master Plan Document
================================================================================


IN WITNESS WHEREOF, the Company has signed this Plan document as of May 12,
2000.


                                  QuadraMed Corporation, a Delaware corporation


                                  By:    /s/ E. A. ROSKOVENSKY
                                     -----------------------------------
                                  Title: Compensation Committee
                                        --------------------------------


                                      -25-


<PAGE>   1
                                                                   EXHIBIT 10.61

QUADRAMED CORPORATION
Stock Exchange Deferred Compensation Plan
Master Plan Document
================================================================================








                            EFFECTIVE JANUARY 3, 2000


















                               COPYRIGHT (C) 1999
                      BY COMPENSATION RESOURCE GROUP, INC.
                               ALL RIGHTS RESERVED


<PAGE>   2
QUADRAMED CORPORATION
Stock Exchange Deferred Compensation Plan
Master Plan Document
================================================================================

<TABLE>
<CAPTION>
                                      TABLE OF CONTENTS
                                                                                          PAGE
                                                                                          ----
<S>            <C>                                                                         <C>
               PURPOSE......................................................................1

ARTICLE 1      DEFINITIONS..................................................................1

ARTICLE 2      SELECTION, ENROLLMENT, ELIGIBILITY...........................................5

        2.1    Selection by Committee.......................................................5

        2.2    Enrollment Requirements......................................................5

        2.3    Eligibility; Commencement of Participation...................................5

        2.4    Termination of Participation.................................................5

ARTICLE 3      COMPANY CONTRIBUTION/CREDITING/TAXES.........................................5

        3.1    One-Time Company Contribution Amount.........................................6

        3.2    Investment of Trust Assets...................................................6

        3.3    Vesting......................................................................6

        3.4    Crediting/Debiting of Account Balances.......................................6

        3.5    FICA and Other Taxes.........................................................8

ARTICLE 4      SHORT-TERM PAYOUT; UNFORESEEABLE FINANCIAL EMERGENCIES; WITHDRAWAL
               ELECTION.....................................................................9

        4.1    Short-Term Payout............................................................9

        4.2    Other Benefits Take Precedence Over Short-Term...............................9

        4.3    Withdrawal Payout/Suspensions for Unforeseeable Financial Emergencies........9

        4.4    Withdrawal Election..........................................................9

ARTICLE 5      RETIREMENT OR TERMINATION BENEFIT...........................................10

        5.1    Retirement Benefit..........................................................10

        5.2    Payment of Retirement Benefit...............................................10

        5.3    Death Prior to Completion of Retirement Benefit.............................10

ARTICLE 6      PRE-RETIREMENT SURVIVOR BENEFIT.............................................11

        6.1    Pre-Retirement Survivor Benefit.............................................11

        6.2    Payment of Pre-Retirement Survivor Benefit..................................11

ARTICLE 7      TERMINATION BENEFIT.........................................................11

        7.1    Termination Benefit.........................................................11
</TABLE>


                                      -i-
<PAGE>   3
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Stock Exchange Deferred Compensation Plan
Master Plan Document
================================================================================

<TABLE>
<CAPTION>

<S>            <C>                                                                         <C>
ARTICLE 8      DISABILITY WAIVER AND BENEFIT...............................................11

        8.1    Continued Eligibility; Disability Benefit...................................11

ARTICLE 9      BENEFICIARY DESIGNATION.....................................................12

        9.1    Beneficiary.................................................................12

        9.2    Beneficiary Designation; Change; Spousal Consent............................12

        9.3    Acknowledgment..............................................................12

        9.4    No Beneficiary Designation..................................................12

        9.5    Doubt as to Beneficiary.....................................................12

        9.6    Discharge of Obligations....................................................12

ARTICLE 10     TERMINATION, AMENDMENT OR MODIFICATION......................................13

        10.1   Termination.................................................................13

        10.2   Amendment...................................................................13

        10.3   Exchange Agreement..........................................................14

        10.4   Effect of Payment...........................................................14

ARTICLE 11     ADMINISTRATION..............................................................14

        11.1   Committee Duties............................................................14

        11.2   Administration Upon Change In Control.......................................14

        11.3   Agents......................................................................15

        11.4   Binding Effect of Decisions.................................................15

        11.5   Indemnity of Committee......................................................15

        11.6   Employer Information........................................................15

ARTICLE 12     OTHER BENEFITS AND AGREEMENTS...............................................15

        12.1   Coordination with Other Benefits............................................15

ARTICLE 13     [RESERVED]..................................................................15

ARTICLE 14     TRUST.......................................................................16

        14.1   Establishment of the Trust..................................................16

        14.2   Interrelationship of the Plan and the Trust.................................16

        14.3   Distributions From the Trust................................................16
</TABLE>

                                      -ii-

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Master Plan Document
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<TABLE>
<CAPTION>

<S>            <C>                                                                         <C>
ARTICLE 15     MISCELLANEOUS...............................................................16

        15.1   Status of Plan..............................................................16

        15.2   Unsecured General Creditor..................................................16

        15.3   Employer's Liability........................................................16

        15.4   Nonassignability............................................................16

        15.5   Not a Contract of Employment................................................17

        15.6   Furnishing Information......................................................17

        15.7   Terms.......................................................................17

        15.8   Captions....................................................................17

        15.9   Governing Law...............................................................17

        15.10  Notice......................................................................17

        15.11  Successors..................................................................18

        15.12  Spouse's Interest...........................................................18

        15.13  Validity....................................................................18

        15.14  Incompetent.................................................................18

        15.15  Court Order.................................................................18

        15.16  Distribution in the Event of Taxation.......................................18

        15.17  Insurance...................................................................19

        15.18  Legal Fees To Enforce Rights After Change in Control........................19
</TABLE>

                                     -iii-

<PAGE>   5
QUADRAMED CORPORATION
Stock Exchange Deferred Compensation Plan
Master Plan Document
================================================================================

                              QUADRAMED CORPORATION
                    STOCK EXCHANGE DEFERRED COMPENSATION PLAN
                            Effective January 3, 2000

                                     PURPOSE

        The purpose of this Plan is to provide specified benefits to a select
group of management and highly compensated Employees who contribute materially
to the continued growth, development and future business success of QuadraMed, a
Delaware corporation, and its subsidiaries, if any, that sponsor this Plan. This
Plan shall be unfunded for tax purposes and for purposes of Title I of ERISA.

                                    ARTICLE 1
                                   DEFINITIONS

        For purposes of this Plan, unless otherwise clearly apparent from the
context, the following phrases or terms shall have the following indicated
meanings:

1.1     "Account Balance" shall mean, with respect to a Participant, a credit on
        the records of the Employer equal to the sum of (i) the Other
        Investments Account balance, and (ii) the Company Stock Account balance.
        The Account Balance, and each other specified account balance, shall be
        a bookkeeping entry only and shall be utilized solely as a device for
        the measurement and determination of the amounts to be paid to a
        Participant, or his or her designated Beneficiary, pursuant to this
        Plan. A Participant's "Account" shall consist of his or her Other
        Investments Account plus his or her Company Stock Account.

1.2     "Annual Installment Method" shall be an annual installment payment over
        the number of years selected by the Participant in accordance with this
        Plan, calculated as follows: The Account Balance of the Participant
        shall be calculated as of the close of business on the last business day
        of the year. The annual installment shall be calculated by multiplying
        this balance by a fraction, the numerator of which is one, and the
        denominator of which is the remaining number of annual payments due the
        Participant. By way of example, if the Participant elects a 10 year
        Annual Installment Method, the first payment shall be 1/10 of the
        Account Balance, calculated as described in this definition. The
        following year, the payment shall be 1/9 of the Account Balance,
        calculated as described in this definition. Each annual installment
        shall be paid on or as soon as practicable after the last business day
        of the applicable year.

1.3     "Base Annual Salary" shall mean W-2 wages of the Employee for such
        calendar year.

1.4     "Beneficiary" shall mean one or more persons, trusts, estates or other
        entities, designated in accordance with Article 9, that are entitled to
        receive benefits under this Plan upon the death of a Participant.

1.5     "Beneficiary Designation Form" shall mean the form established from time
        to time by the Committee that a Participant completes, signs and returns
        to the Committee to designate one or more Beneficiaries.

1.6     "Board" shall mean the board of directors of the Company.

                                      -1-
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Stock Exchange Deferred Compensation Plan
Master Plan Document
================================================================================


1.7     "Cause" shall have the meaning assigned to such term in a Participant's
        employment agreement with the Employer, or if the Participant has no
        such employment agreement, the meaning assigned to such term in the
        QuadraMed Employee Manual, as such manual may be amended from time to
        time.

1.8     "Change in Control" shall mean the first to occur of any of the
        following events:

        (a)    a merger or acquisition in which the Company is not the surviving
               entity, except for a transaction the principal purpose of which
               is to change the State of the Company's incorporation;

        (b)    a stockholder sale, transfer or other disposition of all or
               substantially all of the assets of the Company;

        (c)    a transfer of all or substantially all of the Company's assets
               pursuant to a partnership or joint venture agreement or similar
               arrangement where the Company's resulting interest is less than
               fifty percent (50%);

        (d)    any reverse merger in which the Company is the surviving entity
               but in which fifty percent (50%) or more of the Company's
               outstanding voting stock is transferred to holders different from
               those who held the stock immediately prior to such merger;

        (e)    on or after the date hereof, a change in ownership of the Company
               through an action or series of transactions, such that any person
               is or becomes the beneficial owner, directly or indirectly, of
               securities of the Company representing fifty percent (50%) or
               more of the securities of the combined voting power of the
               Company's outstanding securities; or

        (f)    a majority of the members of the Board are replaced during any
               twelve-month period by directors whose appointment or election is
               not endorsed by a majority of the members of the Board prior to
               the date of such appointment of election.


1.9     "Code" shall mean the Internal Revenue Code of 1986, as it may be
        amended from time to time.

1.10    "Committee" shall mean the committee described in Article 11.

1.11    "Company" shall mean QuadraMed Corporation, a Delaware corporation, and
        any successor to all or substantially all of the Company's assets or
        business.

1.12    "Company Contribution" shall mean the amount credited to a Participant's
        Account under Section 3.1.

1.13    "Company Stock Account" shall mean (i) the sum of the Company
        Contribution credited to the Participant's Company Stock Account under
        Section 3.1, plus (ii) amounts credited in accordance with all the
        applicable crediting provisions of this Plan that relate to the
        Participant's

                                      -2-
<PAGE>   7
QUADRAMED CORPORATION
Stock Exchange Deferred Compensation Plan
Master Plan Document
================================================================================

        Company Stock Account, less (iii) all distributions made to the
        Participant or his or her Beneficiary pursuant to this Plan that relate
        to the Participant's Company Stock Account.


1.14    "Deduction Limitation" shall mean the following described limitation on
        a benefit that may otherwise be distributable pursuant to the provisions
        of this Plan. Except as otherwise provided, this limitation shall be
        applied to all distributions that are "subject to the Deduction
        Limitation" under this Plan. If an Employer determines in good faith
        prior to a Change in Control that there is a reasonable likelihood that
        any compensation paid to a Participant for a taxable year of the
        Employer would not be deductible by the Employer solely by reason of the
        limitation under Code Section 162(m), then to the minimum extent deemed
        necessary by the Employer to ensure that the entire amount of any
        distribution to the Participant pursuant to this Plan prior to the
        Change in Control is deductible, the Employer may defer all or any
        portion of a distribution under this Plan. Any amounts deferred pursuant
        to this limitation shall continue to be credited/debited with additional
        amounts in accordance with Section 3.4 below, even if such amount is
        being paid out in installments. The amounts so deferred and amounts
        credited thereon shall be distributed to the Participant or his or her
        Beneficiary (in the event of the Participant's death) at the earliest
        possible date, as determined by the Employer in good faith, on which the
        deductibility of compensation paid or payable to the Participant for the
        taxable year of the Employer during which the distribution is made will
        not be limited by Section 162(m), or if earlier, the effective date of a
        Change in Control. Notwithstanding anything to the contrary in this
        Plan, the Deduction Limitation shall not apply to any distributions made
        after a Change in Control or after an Involuntary Termination of
        Employment, other than a Termination of Employment for Cause.

1.15    "Disability" shall mean a period of disability during which a
        Participant qualifies for permanent disability benefits under the
        Participant's Employer's long-term disability plan, or, if a Participant
        does not participate in such a plan, a period of disability during which
        the Participant would have qualified for permanent disability benefits
        under such a plan had the Participant been a participant in such a plan,
        as determined in the sole discretion of the Committee. If the
        Participant's Employer does not sponsor such a plan, or discontinues to
        sponsor such a plan, Disability shall be determined by the Committee in
        its sole discretion.

1.16    "Disability Benefit" shall mean the benefit set forth in Article 8.

1.17    "Election Form" shall mean the form established from time to time by the
        Committee that a Participant completes, signs and returns to the
        Committee to make an election under the Plan.

1.18    "Employee" shall mean a person who is an employee of any Employer.

1.19    "Employer(s)" shall mean the Company and/or any of its subsidiaries (now
        in existence or hereafter formed or acquired) that have been selected by
        the Board to participate in the Plan and have adopted the Plan as a
        sponsor.

1.20    "ERISA" shall mean the Employee Retirement Income Security Act of 1974,
        as it may be amended from time to time.

                                      -3-
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Stock Exchange Deferred Compensation Plan
Master Plan Document
================================================================================


1.21    "Exchange Agreement" shall mean a written agreement, as may be amended
        from time to time, which is entered into by and between an Employer and
        a Participant. Each Exchange Agreement executed by a Participant and the
        Participant's Employer shall provide for the entire benefit to which
        such Participant is entitled under the Plan; should there be more than
        one Exchange Agreement, the Exchange Agreement bearing the latest date
        of acceptance by the Employer shall supersede all previous Exchange
        Agreements in their entirety and shall govern such entitlement. The
        terms of any Exchange Agreement may be different for any Participant,
        and any Exchange Agreement may provide additional benefits not set forth
        in the Plan or limit the benefits otherwise provided under the Plan;
        provided, however, that any such additional benefits or benefit
        limitations must be agreed to by both the Employer and the Participant.

1.22    "Involuntary Termination of Employment" shall mean the Termination of
        Employment of a Participant who has an employment agreement with an
        Employer, but only if such Termination of Employment meets the
        requirements for an involuntary termination of employment under the
        terms of such employment agreement, except that any Termination of
        Employment by the Participant during the two-year period following a
        Change in Control shall not be considered involuntary based solely on a
        change in the Participant's title during that period.

        Any use of the term "Involuntary Termination of Employment" in this Plan
        shall not apply to any Participant who does not have a currently
        effective employment agreement with an Employer containing the defined
        term "Involuntary Termination of Employment".

1.23     "Measurement Fund" shall have the meaning set forth in Section 3.4(c).

1.24    "Other Investments Account" shall mean (i) the sum of the Company
        Contribution credited to the Participant's Other Investments Account
        under Section 3.1, plus (ii) amounts credited in accordance with all the
        applicable crediting provisions of this Plan that relate to the
        Participant's Other Investments Account, less (iii) all distributions
        made to the Participant or his or her Beneficiary pursuant to this Plan
        that relate to the Participant's Other Investments Account.

1.25    "Participant" shall mean any Employee (i) who is selected to participate
        in the Plan, (ii) who elects to participate in the Plan, (iii) who signs
        a Exchange Agreement, an Election Form and a Beneficiary Designation
        Form, (iv) whose signed Exchange Agreement, Election Form and
        Beneficiary Designation Form are accepted by the Committee, (v) who
        commences participation in the Plan, and (vi) whose Exchange Agreement
        has not terminated. A spouse or former spouse of a Participant shall not
        be treated as a Participant in the Plan or have an account balance under
        the Plan, even if he or she has an interest in the Participant's
        benefits under the Plan as a result of applicable law or property
        settlements resulting from legal separation or divorce. An individual
        shall continue to be a Participant in the Plan while he or she is
        receiving benefits.

1.26    "Plan" shall mean the Company's Stock Exchange Deferred Compensation
        Plan, which shall be evidenced by this instrument and by each Exchange
        Agreement, as they may be amended from time to time.

1.27    "Plan Year" shall mean a period beginning on January 3, 2000 and ending
        on December 31, 2000 for the first Plan Year, and for each subsequent
        Plan Year a period beginning on January 1 of each such calendar year and
        continuing through December 31 of such calendar year.

                                      -4-
<PAGE>   9
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Stock Exchange Deferred Compensation Plan
Master Plan Document
================================================================================


1.28    "Pre-Retirement Survivor Benefit" shall mean the benefit set forth in
        Article 6.

1.29    "Retirement", "Retire(s)" or "Retired" shall mean, with respect to an
        Employee, severance from employment from all Employers for any reason
        other than a leave of absence, death or Disability on or after the
        earlier of the attainment of (a) age sixty (60) or (b) age fifty-five
        (55) with Ten (10) Years of Service.

1.30    "Retirement Benefit" shall mean the benefit set forth in Article 5.

1.31    "Short-Term Payout" shall mean the payout set forth in Section 4.1.

1.32    "Termination Benefit" shall mean the benefit set forth in Article 7.

1.33    "Termination of Employment" shall mean the severing of employment with
        all Employers, voluntarily or involuntarily, for any reason other than
        Retirement, Disability, death or an authorized leave of absence.

1.34    "Trust" shall mean one or more trusts established pursuant to that
        certain Master Trust Agreement, dated as of January 3, 2000 between the
        Company and the trustee named therein, as amended from time to time.

1.35    "Unforeseeable Financial Emergency" shall mean an unanticipated
        emergency that is caused by an event beyond the control of the
        Participant that would result in severe financial hardship to the
        Participant resulting from (i) a sudden and unexpected illness or
        accident of the Participant or a dependent of the Participant, (ii) a
        loss of the Participant's property due to casualty, or (iii) such other
        extraordinary and unforeseeable circumstances arising as a result of
        events beyond the control of the Participant, all as determined in the
        sole discretion of the Committee.

1.36    "Years of Service" shall mean the total number of full years after the
        effective date of this Plan in which a Participant has been employed by
        one or more Employers. For purposes of this definition, a year of
        employment shall be a 365 day period (or 366 day period in the case of a
        leap year) that, for the first year of employment, commences on the
        Employee's date of hiring and that, for any subsequent year, commences
        on an anniversary of that hiring date. Any partial year of employment
        shall not be counted.

                                    ARTICLE 2
                       SELECTION, ENROLLMENT, ELIGIBILITY

2.1     SELECTION BY COMMITTEE. Participation in the Plan shall be limited to a
        select group of management and highly compensated Employees of the
        Employers, as determined by the Committee in its sole discretion. From
        that group, the Committee shall select, in its sole discretion,
        Employees to participate in the Plan.

2.2     ENROLLMENT REQUIREMENTS. As a condition to participation, each selected
        Employee shall complete, execute and return to the Committee an Exchange
        Agreement, an Election Form and a Beneficiary Designation Form, all
        within 30 days after he or she is selected to participate in the Plan.
        In addition, the Committee shall establish from time to time such other
        enrollment requirements as it determines in its sole discretion are
        necessary.

                                      -5-
<PAGE>   10
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Stock Exchange Deferred Compensation Plan
Master Plan Document
================================================================================


2.3     ELIGIBILITY; COMMENCEMENT OF PARTICIPATION. Provided an Employee
        selected to participate in the Plan has met all enrollment requirements
        set forth in this Plan and required by the Committee, including
        returning all required documents to the Committee within the specified
        time period, that Employee shall commence participation in the Plan
        effective as of the date the Employee completes all enrollment
        requirements. If an Employee fails to meet all such requirements within
        the period required, in accordance with Section 2.2, that Employee shall
        not be eligible to participate in the Plan.

2.4     TERMINATION OF PARTICIPATION. If the Committee determines in good faith
        that a Participant no longer qualifies as a member of a select group of
        management or highly compensated employees, as membership in such group
        is determined in accordance with Sections 201(2), 301(a)(3) and
        401(a)(1) of ERISA, the Committee shall have the right, in its sole
        discretion, to immediately distribute the Participant's then Account
        Balance as a Termination Benefit and terminate the Participant's
        participation in the Plan.

                                    ARTICLE 3
                      COMPANY CONTRIBUTION/CREDITING/TAXES

3.1     COMPANY CONTRIBUTION AMOUNT. The Employer shall credit an amount to the
        Participant's Account under this Plan as of the date(s) specified in the
        Participant's Exchange Agreement. One-half of the amount so credited
        shall be credited to the Participant's Company Stock Account and the
        other half shall be credited to the Participant's Other Investments
        Account.

3.2     INVESTMENT OF TRUST ASSETS. The Trustee of the Trust shall be
        authorized, upon written instructions received from the Committee or
        investment manager appointed by the Committee, to invest and reinvest
        the assets of the Trust in accordance with the applicable Trust
        Agreement, including the disposition of stock and reinvestment of the
        proceeds in one or more investment vehicles designated by the Committee.

3.3     VESTING.

        (a) A Participant shall be vested in his or her Account in accordance
        with the following schedule:
<TABLE>
<CAPTION>

               -----------------------------------------------------------------------------
                     YEARS OF SERVICE ON DATE
                   OF TERMINATION OF EMPLOYMENT           VESTED PERCENTAGE OF ACCOUNTS
               -----------------------------------------------------------------------------
<S>            <C>                                        <C>
                         Less than 3 Years                             0%
               -----------------------------------------------------------------------------
                          3 Years or more                             100%
               -----------------------------------------------------------------------------
</TABLE>

        (b) Notwithstanding anything to the contrary contained in this Section
        3.3, in the event of a Participant's death, Disability, Retirement or
        Involuntary Termination of Employment, other than a Termination of
        Employment for Cause, a Participant's Account shall immediately become
        100% vested (if it is not already vested in accordance with the above
        vesting schedules).

        (c) Notwithstanding subsection (b), the vesting schedule for a
        Participant's Account shall be accelerated in accordance with subsection
        (b), but only to the greatest extent possible without

                                      -6-
<PAGE>   11
QUADRAMED CORPORATION
Stock Exchange Deferred Compensation Plan
Master Plan Document
================================================================================

        causing, in the Committee's determination, the deduction limitations of
        Code Section 280G to become effective. In the event that all of a
        Participant's Account is not vested pursuant to such a determination,
        the Participant may request independent verification of the Committee's
        calculations with respect to the application of Code Section 280G. In
        such case, the Committee must provide to the Participant within 15
        business days of such a request an opinion from a nationally recognized
        accounting firm selected by the Participant (the "Accounting Firm"). The
        opinion shall state the Accounting Firm's opinion that any limitation in
        the vested percentage hereunder is necessary to avoid the limits of Code
        Section 280G and contain supporting calculations. The cost of such
        opinion shall be paid for by the Company.


3.4     CREDITING/DEBITING OF ACCOUNT BALANCES. In accordance with, and subject
        to, the rules and procedures that are established from time to time by
        the Committee, in its sole discretion, amounts shall be credited or
        debited to a Participant's Account Balance in accordance with the
        following rules:

        (a)     ELECTION OF MEASUREMENT FUNDS. A Participant shall elect, on the
                Election Form, one or more Measurement Fund(s) (as described in
                Section 3.4(c) below) to be used to determine the additional
                amounts to be credited to his or her Other Investments Account
                Balance for the first business day in which the Participant
                commences participation in the Plan and continuing thereafter
                for each subsequent day in which the Participant participates in
                the Plan, unless changed in accordance with the next sentence.
                Commencing with the first business day that follows the
                Participant's commencement of participation in the Plan and
                continuing thereafter for each subsequent day in which the
                Participant participates in the Plan, the Participant may (but
                is not required to) elect, by submitting an Election Form to the
                Committee that is accepted by the Committee, to add or delete
                one or more Measurement Fund(s) to be used to determine the
                additional amounts to be credited to his or her Other
                Investments Account Balance, or to change the portion of his or
                her Other Investments Account Balance allocated to each
                previously or newly elected Measurement Fund. If an election is
                made in accordance with the previous sentence, it shall apply to
                the next business day and continue thereafter for each
                subsequent day in which the Participant participates in the
                Plan, unless changed in accordance with the previous sentence. A
                Participant's Company Stock Account Balance shall automatically
                be credited to the Company Stock Fund.

        (b)     PROPORTIONATE ALLOCATION. In making any election described in
                Section 3.4(a) above, the Participant shall specify on the
                Election Form, in increments of five percentage points (5%), the
                percentage of his or her Other Investments Account Balance to be
                allocated to a Measurement Fund (as if the Participant was
                making an investment in that Measurement Fund with that portion
                of his or her Other Investments Account Balance).

        (c)     MEASUREMENT FUNDS. The Participant may elect one or more of the
                following Measurement Funds, based on certain mutual funds, for
                the purpose of crediting additional amounts to his or her Other
                Investments Account Balance:

                                      -7-
<PAGE>   12
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Stock Exchange Deferred Compensation Plan
Master Plan Document
================================================================================

               (1)    TRAVELERS MONEY MARKET PORTFOLIO (Seeks high current
                      income from short-term money market instruments while
                      preserving capital and maintaining a high degree of
                      liquidity);

               (2)    PUTNAM DIVERSIFIED INCOME PORTFOLIO (Seeks high current
                      income consistent with preservation of capital. The
                      Portfolio will allocate its investments among the U.S.
                      Government Sector, the High Yield Sector, and the
                      International Sector of the fixed income securities
                      markets.);

               (3)    DREYFUS SMALL CAP PORTFOLIO (Seeks to maximize capital
                      appreciation);

               (4)    MFS MID CAP GROWTH PORTFOLIO (Seeks long-term growth of
                      capital by investing under normal market conditions, at
                      least 65% of its total assets in equity securities of
                      companies with medium market capitalization which the
                      investment advisor believes have above-average growth
                      potential.);

               (5)    LARGE CAP PORTFOLIO (Fidelity) (Seeks long-term growth of
                      capital by investing primarily in equity securities of
                      companies with large market capitalizations.);

               (6)    CAPITAL APPRECIATION FUND (Janus) (Seeks growth of capital
                      through the use of common stocks. Income is not an
                      objective. The Fund invests principally in common stocks
                      of small to large companies which are expected to
                      experience wide fluctuations in price in both rising and
                      declining markets.);

               (7)    SMITH BARNEY INTERNATIONAL EQUITY PORTFOLIO (Total return
                      on assets from growth of capital and income by investing
                      at least 65% of its assets in a diversified portfolio of
                      equity securities of established non-U.S. issuers.);and

               (8)    WARBURG PINCUS TRUST EMERGING MARKETS PORTFOLIO (Seeks
                      long-term growth of capital by investing primarily in
                      equity securities of non-U.S. issuers consisting of
                      companies in emerging securities markets.)

               (9)    QUADRAMED CORPORATION COMMON STOCK FUND This Fund is
                      invested wholly in common stock of QuadraMed Corporation.

               As necessary, the Committee may, in its sole discretion,
               discontinue, substitute or add a Measurement Fund. Each such
               action will take effect as of the first day of the calendar
               quarter that follows by thirty (30) days the day on which the
               Committee gives Participants advance written notice of such
               change.

        (d) CREDITING OR DEBITING METHOD. The performance of each elected
        Measurement Fund (either positive or negative) will be determined by the
        Committee, in its reasonable discretion, based on the performance of the
        underlying investments, if any. A Participant's Account Balance shall be
        credited or debited on a daily basis based on the performance of each
        Measurement Fund to which the Participant's Account is credited, as
        determined by the Committee in its reasonable discretion.

        (e) NO ACTUAL INVESTMENT. Notwithstanding any other provision of this
        Plan that may be interpreted to the contrary, the Measurement Funds are
        to be used for measurement purposes

                                      -8-
<PAGE>   13
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Stock Exchange Deferred Compensation Plan
Master Plan Document
================================================================================


        only, and a Participant's election of any such Measurement Fund, the
        allocation to his or her Account Balance thereto, the calculation of
        additional amounts and the crediting or debiting of such amounts to a
        Participant's Account Balance shall not be considered or construed in
        any manner as an actual investment of his or her Account Balance in any
        such Measurement Fund. In the event that the Company or the Trustee (as
        that term is defined in the Trust), in its own discretion, decides to
        invest funds in any or all of the Measurement Funds, no Participant
        shall have any rights in or to such investments themselves. Without
        limiting the foregoing, a Participant's Account Balance shall at all
        times be a bookkeeping entry only and shall not represent any investment
        made on his or her behalf by the Company or the Trust; the Participant
        shall at all times remain an unsecured creditor of the Company.

3.5     FICA AND OTHER TAXES.

        (a)    COMPANY CONTRIBUTION AMOUNTS. When a Participant is credited with
               an amount under his or her Account, the Participant's Employer(s)
               shall withhold from the Participant's Base Annual Salary and/or
               Bonus, in a manner determined by the Employer(s), the
               Participant's share of FICA and other employment taxes. If
               necessary, the Committee may reduce the Participant's Account in
               order to comply with this Section 3.5.

        (b)    DISTRIBUTIONS. The Participant's Employer(s), or the trustee of
               the Trust, shall withhold from any payments made to a Participant
               under this Plan all federal, state and local income, employment
               and other taxes required to be withheld by the Employer(s), or
               the trustee of the Trust, in connection with such payments, in
               amounts and in a manner to be determined in the sole discretion
               of the Employer(s) and the trustee of the Trust.

                                    ARTICLE 4
             SHORT-TERM PAYOUT; UNFORESEEABLE FINANCIAL EMERGENCIES;
                               WITHDRAWAL ELECTION

4.1     SHORT-TERM PAYOUT. In connection with the execution of his or her
        Exchange Agreement and initial election, a Participant may irrevocably
        elect to receive a future "Short-Term Payout" from the Plan with respect
        to such Participant's vested Account Balance. Subject to the Deduction
        Limitation, the Short-Term Payout shall be a lump sum payment in an
        amount that is equal to the Participant's Account Balance, determined at
        the time that the Short-Term Payout becomes payable (rather than the
        date of a Termination of Employment). Subject to the Deduction
        Limitation and the other terms and conditions of this Plan, each
        Short-Term Payout elected shall be paid out during a 60 day period
        commencing immediately after the last day of any Plan Year designated by
        the Participant that is at least three Plan Years after the Plan Year in
        which occurs the effective date of the Participant's Exchange Agreement.
        By way of example, if a three year Short-Term Payout is elected by a
        Participant whose Exchange Agreement has an effective date in 2000, the
        three year Short-Term Payout would become payable during a 60 day period
        commencing January 1, 2004.

4.2     OTHER BENEFITS TAKE PRECEDENCE OVER SHORT-TERM. Should an event occur
        that triggers a benefit under Article 5, 6, 7 or 8, any amount that is
        subject to a Short-Term Payout election


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        under Section 4.1 shall not be paid in accordance with Section 4.1 but
        shall be paid in accordance with the other applicable Article.

4.3     WITHDRAWAL PAYOUT/SUSPENSIONS FOR UNFORESEEABLE FINANCIAL EMERGENCIES.
        If the Participant experiences an Unforeseeable Financial Emergency, the
        Participant may petition the Committee to receive a partial or full
        payout from the Plan. The payout shall not exceed the lesser of the
        Participant's Account Balance, calculated as if such Participant were
        receiving a Termination Benefit, or the amount reasonably needed to
        satisfy the Unforeseeable Financial Emergency. If, subject to the sole
        discretion of the Committee, the petition for a suspension and/or payout
        is approved, suspension shall take effect upon the date of approval and
        any payout shall be made within 60 days of the date of approval. The
        payment of any amount under this Section 4.3 shall not be subject to the
        Deduction Limitation.

4.4     WITHDRAWAL ELECTION. At the earlier of (i) a Change in Control or (ii)
        the last day of the Plan Year that is three Plan Years after the Plan
        Year in which occurs the effective date of the Participant's Exchange
        Agreement, a Participant (or, after a Participant's death, his or her
        Beneficiary) may elect to withdraw all of his or her Account Balance,
        calculated as if there had occurred a Termination of Employment as of
        the day of the election, less a withdrawal penalty equal to 10% of such
        amount (the net amount shall be referred to as the "Withdrawal Amount").
        Provided it is made after the time specified in the first sentence of
        this Section 4.4, this election can be made at any time, before or after
        Retirement, Disability, death or Termination of Employment or
        termination of the Plan, and whether or not the Participant (or
        Beneficiary) is in the process of being paid pursuant to an installment
        payment schedule. If made before Retirement, Disability or death, a
        Participant's Withdrawal Amount shall be his or her Account Balance
        calculated as if there had occurred a Termination of Employment as of
        the day of the election. No partial withdrawals of the Withdrawal Amount
        shall be allowed. The Participant (or his or her Beneficiary) shall make
        this election by giving the Committee advance written notice of the
        election in a form determined from time to time by the Committee. The
        Participant (or his or her Beneficiary) shall be paid the Withdrawal
        Amount within 60 days of his or her election. Once the Withdrawal Amount
        is paid, the Participant's participation in the Plan shall terminate and
        the Participant shall not be eligible to participate in the Plan in the
        future. The payment of this Withdrawal Amount shall not be subject to
        the Deduction Limitation.

                                    ARTICLE 5
                        RETIREMENT OR TERMINATION BENEFIT

5.1     RETIREMENT BENEFIT. Subject to the Deduction Limitation, a Participant
        who Retires or Terminates from Employment shall receive, as a Retirement
        Benefit, his or her vested Account Balance.

5.2     PAYMENT OF RETIREMENT BENEFIT. A Participant, in connection with his or
        her commencement of participation in the Plan, shall elect on an
        Election Form to receive his Other Investments Account Balance upon
        Retirement in a lump sum or pursuant to an Annual Installment Method of
        5, 10 or 15 years. Subject to any election of the Participant under
        Section 4.1, the Participant's Company Stock Account Balance shall be
        distributed to the Participant in a lump

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        sum upon his or her Retirement. The Participant may annually change his
        or her election for the distribution of his or her Other Investments
        Account Balance upon Retirement to an allowable alternative payout
        period by submitting a new Election Form to the Committee, provided that
        any such Election Form is submitted at least 3 years prior to the
        Participant's Retirement and is accepted by the Committee in its sole
        discretion. The Election Form most recently accepted by the Committee
        shall govern the payout of the Other Investments Account Balance. If a
        Participant does not make any election with respect to the payment of
        the Other Investments Account Balance, then such benefit shall be
        payable in a lump sum. The lump sum payment shall be made, or
        installment payments shall commence, no later than 60 days after the
        last day of the Plan Year in which the Participant Retires. Any payment
        made shall be subject to the Deduction Limitation.

5.3     DEATH PRIOR TO COMPLETION OF RETIREMENT BENEFIT. If a Participant dies
        after Retirement but before the Retirement Benefit is paid in full, the
        Participant's unpaid Retirement Benefit payments shall continue and
        shall be paid to the Participant's Beneficiary (a) over the remaining
        number of years and in the same amounts as that benefit would have been
        paid to the Participant had the Participant survived, or (b) in a lump
        sum, if requested by the Beneficiary and allowed in the sole discretion
        of the Committee, that is equal to the Participant's unpaid remaining
        Account Balance.

                                    ARTICLE 6
                         PRE-RETIREMENT SURVIVOR BENEFIT

6.1     PRE-RETIREMENT SURVIVOR BENEFIT. Subject to the Deduction Limitation,
        the Participant's Beneficiary shall receive a Pre-Retirement Survivor
        Benefit equal to the Participant's Account Balance if the Participant
        dies before he or she Retires, experiences a Termination of Employment
        or suffers a Disability.

6.2     PAYMENT OF PRE-RETIREMENT SURVIVOR BENEFIT. A Participant, in connection
        with his or her commencement of participation in the Plan, shall elect
        on an Election Form whether the Pre-Retirement Survivor Benefit
        attributable to his or her Other Investments Account shall be received
        by his or her Beneficiary in a lump sum or pursuant to an Annual
        Installment Method of 5, 10 or 15 years. The Participant may annually
        change such election to an allowable alternative payout period by
        submitting a new Election Form to the Committee, which form must be
        accepted by the Committee in its sole discretion. The Election Form most
        recently accepted by the Committee prior to the Participant's death
        shall govern the payout of the Participant's Pre-Retirement Survivor
        Benefit attributable to his or her Other Investments Account. If a
        Participant does not make any election with respect to the payment of
        the Pre-Retirement Survivor Benefit, then such benefit shall be paid in
        a lump sum. The Pre-Retirement Survivor Benefit attributable to a
        Participant's Company Stock Account Balance shall be distributed to the
        Participant's Beneficiary in a lump sum. The lump sum payment shall be
        made, or installment payments shall commence, no later than 60 days
        after the last day of the Plan Year in which the Committee is provided
        with proof that is satisfactory to the Committee of the Participant's
        death. Any payment made shall be subject to the Deduction Limitation.

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                                    ARTICLE 7
                               TERMINATION BENEFIT

7.1     TERMINATION BENEFIT. Subject to the Deduction Limitation, the
        Participant shall receive a Termination Benefit, which shall be equal to
        the Participant's vested Account Balance if a Participant experiences a
        Termination of Employment prior to his or her Retirement, death or
        Disability.

7.2     PAYMENT OF TERMINATION BENEFIT. The Committee, in its sole discretion,
        may cause the Termination Benefit, other than any Termination Benefit
        made after a Change in Control or after an Involuntary Termination of
        Employment not for Cause, to be paid in a lump sum or pursuant to an
        Annual Installment Method of 5 years. In the case of a Termination
        Benefit payable after a Change in Control or a Participant's Involuntary
        Termination of Employment not for Cause, the Termination Benefit shall
        be paid in a lump sum. The lump sum payment shall be made, or
        installment payments shall commence, no later than 60 days after the
        last day of the Plan Year in which the Participant experiences the
        Termination of Employment. Any payment made shall be subject to the
        Deduction Limitation, other than any distributions made after a Change
        in Control or after an Involuntary Termination of Employment not for
        Cause.


                                    ARTICLE 8
                          DISABILITY WAIVER AND BENEFIT

8.1     CONTINUED ELIGIBILITY; DISABILITY BENEFIT. A Participant suffering a
        Disability shall, for benefit purposes under this Plan, continue to be
        considered to be employed, and shall be eligible for the benefits
        provided for in Articles 4, 5, 6 or 7 in accordance with the provisions
        of those Articles. Notwithstanding the above, the Committee shall have
        the right to, in its sole and absolute discretion and for purposes of
        this Plan only, and must in the case of a Participant who is otherwise
        eligible to Retire, deem the Participant to have experienced a
        Termination of Employment, or in the case of a Participant who is
        eligible to Retire, to have Retired, at any time (or in the case of a
        Participant who is eligible to Retire, as soon as practicable) after
        such Participant is determined to be suffering a Disability, in which
        case the Participant shall receive a Disability Benefit equal to his or
        her Account Balance at the time of the Committee's determination;
        provided, however, that should the Participant otherwise have been
        eligible to Retire, he or she shall be paid in accordance with Article
        5. The Disability Benefit shall be paid in a lump sum within 60 days of
        the Committee's exercise of such right. Any payment made shall be
        subject to the Deduction Limitation.


                                    ARTICLE 9
                             BENEFICIARY DESIGNATION

        9.1 BENEFICIARY. Each Participant shall have the right, at any time, to
        designate his or her Beneficiary(ies) (both primary as well as
        contingent) to receive any benefits payable under the Plan to a
        beneficiary upon the death of a Participant. The Beneficiary designated
        under this Plan

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        may be the same as or different from the Beneficiary designation under
        any other plan of an Employer in which the Participant participates.

9.2     BENEFICIARY DESIGNATION; CHANGE; SPOUSAL CONSENT. A Participant shall
        designate his or her Beneficiary by completing and signing the
        Beneficiary Designation Form, and returning it to the Committee or its
        designated agent. A Participant shall have the right to change a
        Beneficiary by completing, signing and otherwise complying with the
        terms of the Beneficiary Designation Form and the Committee's rules and
        procedures, as in effect from time to time. If the Participant names
        someone other than his or her spouse as a Beneficiary, a spousal
        consent, in the form designated by the Committee, must be signed by that
        Participant's spouse and returned to the Committee. Upon the acceptance
        by the Committee of a new Beneficiary Designation Form, all Beneficiary
        designations previously filed shall be canceled. The Committee shall be
        entitled to rely on the last Beneficiary Designation Form filed by the
        Participant and accepted by the Committee prior to his or her death.

9.3     ACKNOWLEDGMENT. No designation or change in designation of a Beneficiary
        shall be effective until received and acknowledged in writing by the
        Committee or its designated agent.

9.4     NO BENEFICIARY DESIGNATION. If a Participant fails to designate a
        Beneficiary as provided in Sections 9.1, 9.2 and 9.3 above or, if all
        designated Beneficiaries predecease the Participant or die prior to
        complete distribution of the Participant's benefits, then the
        Participant's designated Beneficiary shall be deemed to be his or her
        surviving spouse. If the Participant has no surviving spouse, the
        benefits remaining under the Plan to be paid to a Beneficiary shall be
        payable to the executor or personal representative of the Participant's
        estate.

9.5     DOUBT AS TO BENEFICIARY. If the Committee has any doubt as to the proper
        Beneficiary to receive payments pursuant to this Plan, the Committee
        shall have the right, exercisable in its discretion, to cause the
        Participant's Employer to withhold such payments until this matter is
        resolved to the Committee's satisfaction.

9.6     DISCHARGE OF OBLIGATIONS. The payment of benefits under the Plan to a
        Beneficiary shall fully and completely discharge all Employers and the
        Committee from all further obligations under this Plan with respect to
        the Participant, and that Participant's Exchange Agreement shall
        terminate upon such full payment of benefits.

                                   ARTICLE 10
                     TERMINATION, AMENDMENT OR MODIFICATION

10.1    TERMINATION. Although each Employer anticipates that it will continue
        the Plan for an indefinite period of time, there is no guarantee that
        any Employer will continue the Plan or will not terminate the Plan at
        any time in the future. Accordingly, each Employer reserves the right to
        discontinue its sponsorship of the Plan and/or to terminate the Plan at
        any time with respect to any or all of its participating Employees, by
        action of its board of directors. Upon the termination of the Plan with
        respect to any Employer, the Exchange Agreements of the affected
        Participants who are employed by that Employer, shall terminate and
        their Account Balances, determined as if they had experienced a
        Termination of Employment on the date of Plan termination or, if Plan


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        termination occurs after the date upon which a Participant was eligible
        to Retire, then with respect to that Participant as if he or she had
        Retired on the date of Plan termination, shall be paid to the
        Participants as follows: Prior to a Change in Control, if the Plan is
        terminated with respect to all of its Participants, an Employer shall
        have the right (subject to the overriding right of the Participant under
        Section 4.4 to effect an immediate withdrawal of his or her benefit), in
        its sole discretion, and notwithstanding any elections made by the
        Participant (other than any election by the Participant under Section
        4.4), to pay such benefits in a lump sum or pursuant to an Annual
        Installment Method of up to 10 years, with amounts credited and debited
        with Measuring Fund returns during the installment period as provided
        herein. If the Plan is terminated with respect to less than all of its
        Participants, an Employer shall be required to pay such benefits in a
        lump sum. After a Change in Control, the Employer shall be required to
        pay such benefits in a lump sum. The termination of the Plan shall not
        adversely affect any Participant or Beneficiary who has become entitled
        to the payment of any benefits under the Plan as of the date of
        termination; provided however, that the Employer shall have the right to
        accelerate installment payments without a premium or prepayment penalty
        by paying the Account Balance in a lump sum or pursuant to an Annual
        Installment Method using fewer years (provided that the present value of
        all payments that will have been received by a Participant at any given
        point of time under the different payment schedule shall equal or exceed
        the present value of all payments that would have been received at that
        point in time under the original payment schedule).

10.2    AMENDMENT. Any Employer may, at any time, amend or modify the Plan in
        whole or in part with respect to that Employer by the action of its
        board of directors; provided, however, that: (i) no amendment or
        modification shall be effective to decrease or restrict the value of a
        Participant's Account Balance in existence at the time the amendment or
        modification is made, calculated as if the Participant had experienced a
        Termination of Employment as of the effective date of the amendment or
        modification or, if the amendment or modification occurs after the date
        upon which the Participant was eligible to Retire, the Participant had
        Retired as of the effective date of the amendment or modification, and
        (ii) no amendment or modification of this Section 10.2 or Section 11.2
        of the Plan shall be effective. The amendment or modification of the
        Plan shall not affect any Participant or Beneficiary who has become
        entitled to the payment of benefits under the Plan as of the date of the
        amendment or modification; provided, however, that the Employer shall
        have the right to accelerate installment payments by paying the Account
        Balance in a lump sum or pursuant to an Annual Installment Method using
        fewer years (provided that the present value of all payments that will
        have been received by a Participant at any given point of time under the
        different payment schedule shall equal or exceed the present value of
        all payments that would have been received at that point in time under
        the original payment schedule).

10.3    EXCHANGE AGREEMENT. Despite the provisions of Sections 10.1 and 10.2
        above, if a Participant's Exchange Agreement contains benefits or
        limitations that are not in this Plan document, the Employer may only
        amend or terminate such provisions with the consent of the Participant.

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10.4    EFFECT OF PAYMENT. The full payment of the applicable benefit under
        Articles 4, 5, 6, 7 or 8 of the Plan shall completely discharge all
        obligations to a Participant and his or her designated Beneficiaries
        under this Plan and the Participant's Exchange Agreement shall
        terminate.

                                   ARTICLE 11
                                 ADMINISTRATION

11.1    COMMITTEE DUTIES. Except as otherwise provided in this Article 11, this
        Plan shall be administered by a Committee which shall consist of the
        Board, or such committee as the Board shall appoint. Members of the
        Committee may be Participants under this Plan. The Committee shall also
        have the discretion and authority to (i) make, amend, interpret, and
        enforce all appropriate rules and regulations for the administration of
        this Plan and (ii) decide or resolve any and all questions including
        interpretations of this Plan, as may arise in connection with the Plan.
        Any individual serving on the Committee who is a Participant shall not
        vote or act on any matter relating solely to himself or herself. When
        making a determination or calculation, the Committee shall be entitled
        to rely on information furnished by a Participant or the Company.

11.2    ADMINISTRATION UPON CHANGE IN CONTROL. For purposes of this Plan, the
        Company shall be the "Administrator" at all times prior to the
        occurrence of a Change in Control. Upon and after the occurrence of a
        Change in Control, the "Administrator" shall be an independent third
        party selected by the Trustee and approved by the individual who,
        immediately prior to such event, was the Company's Chief Executive
        Officer or, if not so identified, who was the Company's highest ranking
        officer (the "Ex-CEO"). The Administrator shall have the discretionary
        power to determine all questions arising in connection with the
        administration of the Plan and the interpretation of the Plan and Trust
        including, but not limited to benefit entitlement determinations;
        provided, however, upon and after the occurrence of a Change in Control,
        the Administrator shall have no power to direct the investment of Plan
        or Trust assets or select any investment manager or custodial firm for
        the Plan or Trust. Upon and after the occurrence of a Change in Control,
        the Company must: (1) pay all reasonable administrative expenses and
        fees of the Administrator; (2) indemnify the Administrator against any
        costs, expenses and liabilities including, without limitation,
        attorney's fees and expenses arising in connection with the performance
        of the Administrator hereunder, except with respect to matters resulting
        from the gross negligence or willful misconduct of the Administrator or
        its employees or agents; and (3) supply full and timely information to
        the Administrator or all matters relating to the Plan, the Trust, the
        Participants and their Beneficiaries, the Account Balances of the
        Participants, the date of circumstances of the Retirement, Disability,
        death or Termination of Employment of the Participants, and such other
        pertinent information as the Administrator may reasonably require. Upon
        and after a Change in Control, if the Administrator resigns, a
        replacement shall be appointed by the Trustee.

11.3    AGENTS. In the administration of this Plan, the Committee may, from time
        to time, employ agents and delegate to them such administrative duties
        as it sees fit (including acting through a duly appointed
        representative) and may from time to time consult with counsel who may
        be counsel to any Employer.

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11.4    BINDING EFFECT OF DECISIONS. The decision or action of the Administrator
        with respect to any question arising out of or in connection with the
        administration, interpretation and application of the Plan and the rules
        and regulations promulgated hereunder shall be final and conclusive and
        binding upon all persons having any interest in the Plan.

11.5    INDEMNITY OF COMMITTEE. All Employers shall indemnify and hold harmless
        the members of the Committee, any Employee to whom the duties of the
        Committee may be delegated, and the Administrator against any and all
        claims, losses, damages, expenses or liabilities arising from any action
        or failure to act with respect to this Plan, except in the case of
        willful misconduct by the Committee, any of its members, any such
        Employee or the Administrator.

11.6    EMPLOYER INFORMATION. To enable the Committee and/or Administrator to
        perform its functions, the Company and each Employer shall supply full
        and timely information to the Committee and/or Administrator, as the
        case may be, on all matters relating to the compensation of its
        Participants, the date and circumstances of the Retirement, Disability,
        death or circumstances of the Retirement, Disability, death or
        Termination of Employment of its Participants, and such other pertinent
        information as the Committee or Administrator may reasonably require.

                                   ARTICLE 12
                          OTHER BENEFITS AND AGREEMENTS

12.1    COORDINATION WITH OTHER BENEFITS. The benefits provided for a
        Participant and Participant's Beneficiary under the Plan are in addition
        to any other benefits available to such Participant under any other plan
        or program for employees of the Participant's Employer. The Plan shall
        supplement and shall not supersede, modify or amend any other such plan
        or program except as may otherwise be expressly provided.

                                   ARTICLE 13
                                   [RESERVED]


                                   ARTICLE 14
                                      TRUST

14.1    ESTABLISHMENT OF THE TRUST. The Company shall establish the Trust, and
        each Employer shall at least annually transfer over to the Trust such
        assets as the Employer determines, in its sole discretion, are necessary
        to provide, on a present value basis, for its respective future
        liabilities created with respect to the Accounts for such Employer's
        Participants for all periods prior to the transfer, as well as any
        debits and credits to the Participants' Account Balances for all periods
        prior to the transfer, taking into consideration the value of the assets
        in the trust at the time of the transfer.

14.2    INTERRELATIONSHIP OF THE PLAN AND THE TRUST. The provisions of the Plan
        and the Exchange Agreement shall govern the rights of a Participant to
        receive distributions pursuant to the Plan.

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        The provisions of the Trust shall govern the rights of the Employers,
        Participants and the creditors of the Employers to the assets
        transferred to the Trust. Each Employer shall at all times remain liable
        to carry out its obligations under the Plan.

14.3    DISTRIBUTIONS FROM THE TRUST. Each Employer's obligations under the Plan
        may be satisfied with Trust assets distributed pursuant to the terms of
        the Trust, and any such distribution shall reduce the Employer's
        obligations under this Plan.

                                   ARTICLE 15
                                  MISCELLANEOUS

15.1    STATUS OF PLAN. The Plan is intended to be a plan that is not qualified
        within the meaning of Code Section 401(a) and that "is unfunded and is
        maintained by an employer primarily for the purpose of providing
        deferred compensation for a select group of management or highly
        compensated employee" within the meaning of ERISA Sections 201(2),
        301(a)(3) and 401(a)(1). The Plan shall be administered and interpreted
        to the extent possible in a manner consistent with that intent.

15.2    UNSECURED GENERAL CREDITOR. Participants and their Beneficiaries, heirs,
        successors and assigns shall have no legal or equitable rights,
        interests or claims in any property or assets of an Employer. For
        purposes of the payment of benefits under this Plan, any and all of an
        Employer's assets shall be, and remain, the general, unpledged
        unrestricted assets of the Employer. An Employer's obligation under the
        Plan shall be merely that of an unfunded and unsecured promise to pay
        money in the future.

15.3    EMPLOYER'S LIABILITY. An Employer's liability for the payment of
        benefits shall be defined only by the Plan and the Exchange Agreement,
        as entered into between the Employer and a Participant. An Employer
        shall have no obligation to a Participant under the Plan except as
        expressly provided in the Plan and his or her Exchange Agreement.

15.4    NONASSIGNABILITY. Neither a Participant nor any other person shall have
        any right to commute, sell, assign, transfer, pledge, anticipate,
        mortgage or otherwise encumber, transfer, hypothecate, alienate or
        convey in advance of actual receipt, the amounts, if any, payable
        hereunder, or any part thereof, which are, and all rights to which are
        expressly declared to be, unassignable and non-transferable. No part of
        the amounts payable shall, prior to actual payment, be subject to
        seizure, attachment, garnishment or sequestration for the payment of any
        debts, judgments, alimony or separate maintenance owed by a Participant
        or any other person, be transferable by operation of law in the event of
        a Participant's or any other person's bankruptcy or insolvency or be
        transferable to a spouse as a result of a property settlement or
        otherwise.

15.5    NOT A CONTRACT OF EMPLOYMENT. The terms and conditions of this Plan
        shall not be deemed to constitute a contract of employment between any
        Employer and the Participant. Such employment is hereby acknowledged to
        be an "at will" employment relationship that can be terminated at any
        time for any reason, or no reason, with or without cause, and with or
        without notice, unless expressly provided in a written employment
        agreement. Nothing in this Plan shall


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        be deemed to give a Participant the right to be retained in the service
        of any Employer or to interfere with the right of any Employer to
        discipline or discharge the Participant at any time.

15.6    FURNISHING INFORMATION. A Participant or his or her Beneficiary will
        cooperate with the Committee by furnishing any and all information
        requested by the Committee and take such other actions as may be
        requested in order to facilitate the administration of the Plan and the
        payments of benefits hereunder, including but not limited to taking such
        physical examinations as the Committee may deem necessary.

15.7    TERMS. Whenever any words are used herein in the masculine, they shall
        be construed as though they were in the feminine in all cases where they
        would so apply; and whenever any words are used herein in the singular
        or in the plural, they shall be construed as though they were used in
        the plural or the singular, as the case may be, in all cases where they
        would so apply.

15.8    CAPTIONS. The captions of the articles, sections and paragraphs of this
        Plan are for convenience only and shall not control or affect the
        meaning or construction of any of its provisions.

15.9    GOVERNING LAW. Subject to ERISA, the provisions of this Plan shall be
        construed and interpreted according to the internal laws of the State of
        California without regard to its conflicts of laws principles.

15.10   NOTICE. Any notice or filing required or permitted to be given to the
        Committee under this Plan shall be sufficient if in writing and
        hand-delivered, or sent by registered or certified mail, to the address
        below:

                            Committee c/o Keith Roberts, Esq.
                            QuadraMed Corporation
                            22 Pelican Way
                            San Rafael, CA 94901

        Such notice shall be deemed given as of the date of delivery or, if
        delivery is made by mail, as of the date shown on the postmark on the
        receipt for registration or certification.

        Any notice or filing required or permitted to be given to a Participant
        under this Plan shall be sufficient if in writing and hand-delivered, or
        sent by mail, to the last known address of the Participant.

15.11   SUCCESSORS. The provisions of this Plan shall bind and inure to the
        benefit of the Participant's Employer and its successors and assigns and
        the Participant and the Participant's designated Beneficiaries.

15.12   SPOUSE'S INTEREST. The interest in the benefits hereunder of a spouse of
        a Participant who has predeceased the Participant shall automatically
        pass to the Participant and shall not be transferable by such spouse in
        any manner, including but not limited to such spouse's will, nor shall
        such interest pass under the laws of intestate succession.

                                      -18-
<PAGE>   23
QUADRAMED CORPORATION
Stock Exchange Deferred Compensation Plan
Master Plan Document
================================================================================

15.13   VALIDITY. In case any provision of this Plan shall be illegal or invalid
        for any reason, said illegality or invalidity shall not affect the
        remaining parts hereof, but this Plan shall be construed and enforced as
        if such illegal or invalid provision had never been inserted herein.

15.14   INCOMPETENT. If the Committee determines in its discretion that a
        benefit under this Plan is to be paid to a minor, a person declared
        incompetent or to a person incapable of handling the disposition of that
        person's property, the Committee may direct payment of such benefit to
        the guardian, legal representative or person having the care and custody
        of such minor, incompetent or incapable person. The Committee may
        require proof of minority, incompetence, incapacity or guardianship, as
        it may deem appropriate prior to distribution of the benefit. Any
        payment of a benefit shall be a payment for the account of the
        Participant and the Participant's Beneficiary, as the case may be, and
        shall be a complete discharge of any liability under the Plan for such
        payment amount.

15.15   COURT ORDER. The Committee is authorized to make any payments directed
        by court order in any action in which the Plan or the Committee has been
        named as a party. In addition, if a court determines that a spouse or
        former spouse of a Participant has an interest in the Participant's
        benefits under the Plan in connection with a property settlement or
        otherwise, the Committee, in its sole discretion, shall have the right,
        notwithstanding any election made by a Participant, to immediately
        distribute the spouse's or former spouse's interest in the Participant's
        benefits under the Plan to that spouse or former spouse.

15.16   DISTRIBUTION IN THE EVENT OF TAXATION.

        (a)     IN GENERAL. If, for any reason, all or any portion of a
                Participant's benefits under this Plan becomes taxable to the
                Participant prior to receipt, a Participant may petition the
                Committee before a Change in Control, or the trustee of the
                Trust after a Change in Control, for a distribution of that
                portion of his or her benefit that has become taxable. Upon the
                grant of such a petition, which grant shall not be unreasonably
                withheld (and, after a Change in Control, shall be granted), a
                Participant's Employer shall distribute to the Participant
                immediately available funds in an amount equal to the taxable
                portion of his or her benefit (which amount shall not exceed a
                Participant's unpaid Account Balance under the Plan). If the
                petition is granted, the tax liability distribution shall be
                made within 90 days of the date when the Participant's petition
                is granted. Such a distribution shall affect and reduce the
                benefits to be paid under this Plan.

        (b)     TRUST. If the Trust terminates in accordance with its terms and
                benefits are distributed from the Trust to a Participant in
                accordance therewith, the Participant's benefits under this Plan
                shall be reduced to the extent of such distributions.

15.17   INSURANCE. The Employers, on their own behalf or on behalf of the
        trustee of the Trust, and, in their sole discretion, may apply for and
        procure insurance on the life of the Participant, in such amounts and in
        such forms as the Trust may choose. The Employers or the trustee of the
        Trust, as the case may be, shall be the sole owner and beneficiary of
        any such insurance. The Participant shall have no interest whatsoever in
        any such policy or policies, and at the request of the Employers shall
        submit to medical examinations and supply such information and execute

                                      -19-
<PAGE>   24
QUADRAMED CORPORATION
Stock Exchange Deferred Compensation Plan
Master Plan Document
================================================================================

        such documents as may be required by the insurance company or companies
        to whom the Employers have applied for insurance.

15.18   LEGAL FEES TO ENFORCE RIGHTS AFTER CHANGE IN CONTROL. The Company and
        each Employer is aware that upon the occurrence of a Change in Control,
        the Board or the board of directors of a Participant's Employer (which
        might then be composed of new members) or a shareholder of the Company
        or the Participant's Employer, or of any successor corporation might
        then cause or attempt to cause the Company, the Participant's Employer
        or such successor to refuse to comply with its obligations under the
        Plan and might cause or attempt to cause the Company or the
        Participant's Employer to institute, or may institute, litigation
        seeking to deny Participants the benefits intended under the Plan. In
        these circumstances, the purpose of the Plan could be frustrated.
        Accordingly, if, following a Change in Control, it should appear to any
        Participant that the Company, the Participant's Employer or any
        successor corporation has failed to comply with any of its obligations
        under the Plan or any agreement thereunder or, if the Company, such
        Employer or any other person takes any action to declare the Plan void
        or unenforceable or institutes any litigation or other legal action
        designed to deny, diminish or to recover from any Participant the
        benefits intended to be provided, then the Company and the Participant's
        Employer irrevocably authorize such Participant to retain counsel of his
        or her choice at the expense of the Company and the Participant's
        Employer (who shall be jointly and severally liable) to represent such
        Participant in connection with the initiation or defense of any
        litigation or other legal action, whether by or against the Company, the
        Participant's Employer or any director, officer, shareholder or other
        person affiliated with the Company, the Participant's Employer or any
        successor thereto in any jurisdiction.

                                      -20-
<PAGE>   25
QUADRAMED CORPORATION
Stock Exchange Deferred Compensation Plan
Master Plan Document
================================================================================


IN WITNESS WHEREOF, the Company has signed this Plan document as of May 12,
2000.


                                  QuadraMed Corporation, a Delaware corporation


                                  By:  /s/ E. A. ROSKOVENSKY
                                     ---------------------------------------
                                  Title:  Compensation Committee
                                        ------------------------------------


                                      -21-


<PAGE>   1

                                                                   EXHIBIT 10.62


[QUADRAMED(TM) LOGO]
Stock Exchange Deferred Compensation Plan
Exchange Agreement
================================================================================

        THIS EXCHANGE AGREEMENT (this "Agreement") is entered into as of January
3rd, 2000 between QuadraMed Corporation (the "Employer"), and Jim Durham (the
"Participant").


                                     Recital


        A. The Participant is a key employee of the Employer, and the Employer
desires to have the continued services and counsel of the Participant.


        B. The Employer has adopted, effective January 3, 2000, the QuadraMed
Corporation Stock Exchange Deferred Compensation Plan (the "Plan"), as amended
from time to time, and the Participant has been selected to participate in the
Plan.


        C. The Participant desires to participate in the Plan and exchange
options previously granted to the Participant by the Employer for a deferred
compensation account under the Plan.


                                    Agreement


        NOW THEREFORE, it is mutually agreed that:


        1. Definitions. Unless otherwise provided in this Agreement, the
capitalized terms in this Agreement shall have the same meaning as under the
Plan's master plan document (the "Plan Document").


        2. Integrated Agreement: Parties Bound. The Plan Document, a copy of
which has been delivered to the Participant, is hereby incorporated into and
made a part of this Agreement as though set forth in full in this Agreement. The
parties to this Agreement agree to and shall be bound by, and have the benefit
of, each and every provision of the Plan as set forth in the Plan Document. This
Agreement and the Plan Document, collectively, shall be considered one complete
contract between the parties.


        3. Acknowledgment. The Participant hereby acknowledges that he or she
has read and understands this Agreement and the Plan Document.


        4. Exchange of Options. The Participant hereby agrees that the stock
options previously granted to the Participant in 1998 to acquire 300,000 shares
of stock in the Employer (the "Stock Options") are hereby cancelled and of no
further affect. As consideration for such cancellation the

                                       1
<PAGE>   2
[QUADRAMED(TM) LOGO]
Stock Exchange Deferred Compensation Plan
Exchange Agreement
================================================================================


Participant agrees that he shall have an amount equal to $2,416,000 credited to
his account under this Plan; such amount being equal to the value of the Stock
Options, as computed using the Black Scholes method of valuation as of January
3rd, 2000. One half of this initial account balance ($1,208,000) shall be deemed
to earn a rate of return based on the Employer Stock Fund under the Plan. The
remainder of the initial account balance shall be deemed to earn a rate of
return based on the investment elections selected by the Participant in
accordance with the Election Form.


        5. Conditions to Participation. As a condition to participation in the
Plan, the Participant must complete, sign, date and return to the Committee an
original copy of this Agreement, an Election Form and a Beneficiary Designation
and Spousal Consent Form.


        6. Successors and Assigns. This Agreement shall inure to the benefit of,
and be binding upon the Employer, its successors and assigns, and the
Participant.


                                       2

<PAGE>   3
[QUADRAMED(TM) LOGO]
Stock Exchange Deferred Compensation Plan
Exchange Agreement
================================================================================




        7. Governing Law. To the extent not preempted by the Employee Retirement
Income Security Act of 1974, as amended, this Agreement shall be governed by and
construed under the laws of the State of California, as in effect at the time of
the execution of this Agreement.


        IN WITNESS WHEREOF, the Participant has signed and the Employer has
accepted this Plan Agreement as of the date first written above.


                                         PARTICIPANT:

                                          /s/ JAMES D. DURHAM          1/3/00
                                         --------------------------------------
                                         Signature of Participant          Date

                                          James D. Durham
                                         --------------------------------------
                                         Type or Print Name


AGREED AND ACCEPTED BY THE COMPANY:

QuadraMed Corporation
                                         COMMITTEE:

                                           /s/ E. A. ROSKOVENSKY
                                         --------------------------------------
                                         Signature of Committee Member

                                           E. A. Roskovensky
                                         --------------------------------------
                                         Type or Print Name



                                       3

<PAGE>   1

                                                                   EXHIBIT 10.63

[QUADRAMED(TM) LOGO]
Stock Exchange Deferred Compensation Plan
Exchange Agreement
================================================================================

        THIS EXCHANGE AGREEMENT (this "Agreement") is entered into as of January
3rd, 2000 between QuadraMed Corporation (the "Employer"), and John Cracchiolo
(the "Participant").


                                     Recital


        A. The Participant is a key employee of the Employer, and the Employer
desires to have the continued services and counsel of the Participant.


        B. The Employer has adopted, effective January 3, 2000, the QuadraMed
Corporation Stock Exchange Deferred Compensation Plan (the "Plan"), as amended
from time to time, and the Participant has been selected to participate in the
Plan.


        C. The Participant desires to participate in the Plan and exchange
options previously granted to the Participant by the Employer for a deferred
compensation account under the Plan.


                                    Agreement


        NOW THEREFORE, it is mutually agreed that:


        1. Definitions. Unless otherwise provided in this Agreement, the
capitalized terms in this Agreement shall have the same meaning as under the
Plan's master plan document (the "Plan Document").


        2. Integrated Agreement: Parties Bound. The Plan Document, a copy of
which has been delivered to the Participant, is hereby incorporated into and
made a part of this Agreement as though set forth in full in this Agreement. The
parties to this Agreement agree to and shall be bound by, and have the benefit
of, each and every provision of the Plan as set forth in the Plan Document. This
Agreement and the Plan Document, collectively, shall be considered one complete
contract between the parties.


        3. Acknowledgment. The Participant hereby acknowledges that he or she
has read and understands this Agreement and the Plan Document.


        4. Exchange of Options. The Participant hereby agrees that the stock
options previously granted to the Participant in 1998 to acquire 150,000 shares
of stock in the Employer (the "Stock Options") are hereby cancelled and of no
further affect. As consideration for such cancellation the

                                       1
<PAGE>   2
[QUADRAMED(TM) LOGO]
Stock Exchange Deferred Compensation Plan
Exchange Agreement
================================================================================

Participant agrees that he shall have an amount equal to $1,208,000 credited to
his account under this Plan; such amount being equal to the value of the Stock
Options, as computed using the Black Scholes method of valuation as of January
3rd, 2000. One half of this initial account balance ($604,000) shall be deemed
to earn a rate of return based on the Employer Stock Fund under the Plan. The
remainder of the initial account balance shall be deemed to earn a rate of
return based on the investment elections selected by the Participant in
accordance with the Election Form.


        5. Conditions to Participation. As a condition to participation in the
Plan, the Participant must complete, sign, date and return to the Committee an
original copy of this Agreement, an Election Form and a Beneficiary Designation
and Spousal Consent Form.


        6. Successors and Assigns. This Agreement shall inure to the benefit of,
and be binding upon the Employer, its successors and assigns, and the
Participant.


                                       2

<PAGE>   3
[QUADRAMED(TM) LOGO]
Stock Exchange Deferred Compensation Plan
Exchange Agreement
================================================================================


        7. Governing Law. To the extent not preempted by the Employee Retirement
Income Security Act of 1974, as amended, this Agreement shall be governed by and
construed under the laws of the State of California, as in effect at the time of
the execution of this Agreement.


        IN WITNESS WHEREOF, the Participant has signed and the Employer has
accepted this Plan Agreement as of the date first written above.


                                        PARTICIPANT:

                                        /s/ JOHN V. CRACCHIOLO            1/3/00
                                        ----------------------------------------
                                        Signature of Participant            Date

                                        JOHN V. CRACCHIOLO
                                        ----------------------------------------
                                        Type or Print Name


AGREED AND ACCEPTED BY THE COMPANY:

QuadraMed Corporation
                                        COMMITTEE:

                                        /s/ E.A. ROSKOVENSKY
                                        ----------------------------------------
                                        Signature of Committee Member

                                        E.A. ROSKOVENSKY
                                        ----------------------------------------
                                        Type or Print Name

                                       3

<PAGE>   1
                                                                   EXHIBIT 10.64



QUADRAMED CORPORATION
Supplemental Executive Retirement Plan
Master Plan Document
================================================================================





                            EFFECTIVE JANUARY 1, 2000

<PAGE>   2
QUADRAMED CORPORATION
Supplemental Executive Retirement Plan
Master Plan Document
================================================================================


                              QUADRAMED CORPORATION
                     SUPPLEMENTAL EXECUTIVE RETIREMENT PLAN

                            EFFECTIVE JANUARY 1, 2000

                                     PURPOSE

        The purpose of this Plan is to provide specified benefits to a select
group of management and highly compensated employees of QuadraMed, a Delaware
corporation, and its subsidiaries, if any, that sponsor this Plan. This Plan
shall be unfunded for tax purposes and for purposes of Title I of ERISA.

                             ARTICLE 1 DEFINITIONS

        For purposes hereof, unless otherwise clearly apparent from the context,
the following phrases or terms shall have the following indicated meanings:

1.1     "Actuarial Equivalent" shall mean an actuarial equivalent value of an
        amount payable in a different form or at a different date computed on
        the basis of (a) the Applicable Mortality Table and (b) the Applicable
        Interest Rate for the second month prior to the month in which the
        payment is made or commences. For purposes of the preceding definition,
        "Applicable Mortality Table" shall mean the "applicable mortality table"
        described in Code section 417(e)(3), and "Applicable Interest Rate"
        shall mean the annual interest rate on 30-year Treasury securities as
        described in Code section 417(e)(3).

1.2     "Beneficiary" shall mean the individual designated, in accordance with
        Article 9, that is entitled to receive benefits under this Plan upon the
        death of a Participant.


1.3     "Beneficiary Designation Form" shall mean the form established from time
        to time by the Plan Administrator that a Participant completes, signs
        and returns to the Plan Administrator to designate a Beneficiary.


1.4     "Board" shall mean the board of directors of the Company.


1.5     "Change in Control" shall mean the first to occur of any of the
        following events:

        (a)     a merger or acquisition in which the Company is not the
                surviving entity, except for a transaction the principal purpose
                of which is to change the State of the Company's incorporation;

        (b)     a stockholder sale, transfer or other disposition of all or
                substantially all of the assets of the Company;

                                       1

<PAGE>   3
QUADRAMED CORPORATION
Supplemental Executive Retirement Plan
Master Plan Document
================================================================================



        (c)    a transfer of all or substantially all of the Company's assets
               pursuant to a partnership or joint venture agreement or similar
               arrangement where the Company's resulting interest is less than
               fifty percent (50%);

        (d)    any reverse merger in which the Company is the surviving entity
               but in which fifty percent (50%) or more of the Company's
               outstanding voting stock is transferred to holders different from
               those who held the stock immediately prior to such merger;

        (e)    on or after the date hereof, a change in ownership of the Company
               through an action or series of transactions, such that any person
               is or becomes the beneficial owner, directly or indirectly, of
               securities of the Company representing fifty percent (50%) or
               more of the securities of the combined voting power of the
               Company's outstanding securities; or

        (f)    a majority of the members of the Board are replaced during any
               twelve-month period by directors whose appointment or election is
               not endorsed by a majority of the members of the Board prior to
               the date of such appointment of election.

1.6     "Claimant" shall have the meaning set forth in Section 8.1.


1.7     "Code" shall mean the Internal Revenue Code of 1986, as amended from
        time to time.


1.8     "Company" shall mean QuadraMed, a Delaware corporation.


1.9     "Disability" shall mean a period of disability during which a
        Participant qualifies for benefits under the Participant's Employer's
        Executive Group Disability Plan or, if a Participant does not
        participate in such a plan, a period of disability during which the
        Participant would have qualified for benefits under such a plan had the
        Participant been a participant in such a plan, as determined in the sole
        discretion of the Plan Administrator. If the Participant's Employer does
        not sponsor such a plan or discontinues to sponsor such a plan,
        Disability shall be determined by the Plan Administrator in its sole
        discretion.


1.10    "Employer(s)" shall mean the Company and any subsidiaries of the Company
        that have been selected by the Board to participate in the Plan.


1.11    "ERISA" shall mean the Employee Retirement Income Security Act of 1974,
        as amended from time to time.


1.12    "Highest Annual Compensation" shall mean a Participant's annual
        Compensation that is highest during his or her last ten calendar years
        of employment (including the annualized compensation for the calendar
        year in which the event that entitled the Participant to a distribution
        of benefits under this Plan occurred). For purposes of the preceding
        definition, "Compensation" shall mean the annual compensation, including
        bonuses, but excluding

                                       2
<PAGE>   4
QUADRAMED CORPORATION
Supplemental Executive Retirement Plan
Master Plan Document
================================================================================


        commissions, overtime, relocation expenses, non-monetary awards,
        directors fees and other fees and automobile allowances paid to a
        Participant for employment services rendered to any Employer, and such
        other nonrecurring payments as may be determined by the Plan
        Administrator, before reduction for compensation deferred pursuant to
        all qualified, non-qualified and Code Section 125 plans of any Employer.


1.13    "Involuntary Termination" shall mean the Termination of Employment of a
        Participant who has an employment agreement with an Employer, but only
        if such Termination of Employment meets the requirements for an
        involuntary termination of employment under the terms of such employment
        agreement. Any use of the term "Involuntary Termination" in this Plan
        shall not apply to any Participant who does not have a currently
        effective employment agreement with an Employer containing the defined
        term "Involuntary Termination".


1.14    "Participant" shall mean any employee (i) who is selected to participate
        in the Plan, (ii) who elects to participate in the Plan, (iii) who signs
        a Plan Agreement and a Beneficiary Designation Form, (iv) whose signed
        Plan Agreement Form and Beneficiary Designation Form are accepted by the
        Plan Administrator, (v) who commences participation in the Plan, and
        (vi) whose Plan Agreement has not terminated.


1.15    "Plan" shall mean the Company's Supplemental Executive Retirement Plan,
        which shall be evidenced by this instrument and by each Plan Agreement,
        as amended from time to time.


1.16    "Plan Administrator" shall mean the plan administrator described in
        Article 7.


1.17    "Plan Agreement" shall mean a written agreement, as may be amended from
        time to time, which is entered into by and between an Employer and a
        Participant. Each Plan Agreement executed by a Participant shall provide
        for the entire benefit to which such Participant is entitled under the
        Plan, and the Plan Agreement bearing the latest date of acceptance by
        the Plan Administrator shall govern such entitlement.


1.18    "Plan Year" shall, for the first Plan Year, begin on January 1, 2000 and
        end on December 31, 2000. For each Plan Year thereafter, the Plan Year
        shall begin on January 1 of each year and continue through December 31.


1.19    "Preretirement Survivor Benefit" shall mean a benefit that is the
        Actuarial Equivalent of the Participant's Vested SERP Benefit as of the
        date of such Participant's death and that is payable monthly to such
        Participant's Beneficiary in the form of a 20-year installment benefit.


1.20    "SERP Benefit" shall mean a 20-year installment benefit, payable monthly
        and commencing at age sixty (60), equal to the product of 0.05
        multiplied by the Participant's Highest Annual Compensation multiplied
        by his or her Years of Service (not to exceed 13) multiplied by

                                       3
<PAGE>   5
QUADRAMED CORPORATION
Supplemental Executive Retirement Plan
Master Plan Document
================================================================================

        1/12. Notwithstanding the foregoing, if a Participant experiences a
        Termination of Employment that is an Involuntary Termination other than
        a Termination for Cause, "SERP Benefit" shall mean a lump sum amount
        that is the Actuarial Equivalent of a 20-year installment benefit
        payable monthly and commencing as of the first day of the month
        following such Involuntary Termination, equal to the product of 0.65
        multiplied by the Participant's Highest Annual Compensation multiplied
        by 1/12.


1.21    "Termination of Employment" shall mean a Participant ceasing to be an
        employee of all Employers, voluntarily or involuntarily, but shall
        exclude cessation of employment with all Employers as a result of death
        or Disability.


1.22    "Termination for Cause" shall have the meaning assigned to such term in
        a Participant's employment agreement with the Employer, or if the
        Participant has no such employment agreement, the meaning assigned to
        such term in the QuadraMed Employee Manual, as such manual may be
        amended from time to time.


1.23    "Trust" shall mean the trust established pursuant to that certain Master
        Trust Agreement, dated as of January 1, 2000, between the Company and
        the trustee named therein, as amended from time to time.

1.24    "Vested" shall mean that portion of a Participant's benefits under this
        Plan in which the Participant has a nonforfeitable right or vested
        interest as determined in accordance with Article 3 below.

1.25    "Waiting Period Requirement" shall mean both (i) the attainment of age
        twenty-one (21) and (ii) a Participant's continued employment for an
        Employer for one Year of Service, commencing with the Participant's date
        of hire.


1.26    "Years of Service" shall mean the total number of full years in which a
        Participant has been employed by one or more Employers. For purposes of
        this definition, a year of employment shall be a 365 day period (or 366
        day period in the case of a leap year) that, for the first year of
        employment, commences on the Employee's date of hire and that, for any
        subsequent year, commences on an anniversary of that hire date. Any
        partial year of employment shall not be counted.


1.27    "Years of Plan Participation" shall mean the total number of full years
        in which a Participant has been selected to participate in the Plan. For
        purposes of this definition, a year of Plan Participation shall be a 365
        day period (or 366 day period in the case of a leap year) that, for the
        first year of Plan participation, commences on the date the Employee
        commences Plan participation and that, for any subsequent year,
        commences on an anniversary of that participation date. Any partial year
        of Plan participation shall not be counted.

                                       4
<PAGE>   6
QUADRAMED CORPORATION
Supplemental Executive Retirement Plan
Master Plan Document
================================================================================

                                    ARTICLE 2
                                  ELIGIBILITY

2.1     SELECTION BY PLAN ADMINISTRATOR. Participation in the Plan shall be
        limited to a select group of management and highly compensated employees
        of the Employers who have met the Waiting Period Requirements. From that
        group, the Plan Administrator shall select, in its sole discretion,
        employees to participate in the Plan.

2.2     ENROLLMENT REQUIREMENTS. As a condition to participation, each selected
        employee shall complete, execute and return to the Plan Administrator a
        Plan Agreement and a Beneficiary Designation Form. In addition, the Plan
        Administrator shall establish from time to time such other enrollment
        requirements as it determines in its sole discretion are necessary.

2.3     COMMENCEMENT OF PARTICIPATION. Provided an employee selected to
        participate in the Plan has met all enrollment requirements set forth in
        this Plan and required by the Plan Administrator, that employee shall
        commence participation in the Plan on the date specified by the Plan
        Administrator. If a selected employee fails to meet all such
        requirements prior to that date, that employee shall not be eligible to
        participate in the Plan until the completion of those requirements.

                                    ARTICLE 3
                                    VESTING


3.1     VESTING IN BENEFITS.


        (a)    GENERAL. Except as provided in Sections 3.1(b) or 9.4 below, each
               Participant shall have a nonforfeitable right or vested interest
               in his or her SERP Benefit according to the following vesting
               schedule:
<TABLE>
<CAPTION>

                        -------------------------------------------------
                             YEARS OF PLAN          VESTED PERCENTAGE
                             PARTICIPATION
                        -------------------------------------------------
<S>                     <C>                         <C>
                              Less than 7                   0
                        -------------------------------------------------
                               7 or more                   100%
                        -------------------------------------------------
</TABLE>

        (b)    SPECIAL. Notwithstanding Section 3.1(a) above, and subject to
               Section 9.4 below, a Participant, or his or her Beneficiary in
               the case of a survivor benefit, shall have a nonforfeitable right
               or vested interest in the Participant's SERP Benefit upon the
               Participant's death or Disability, upon a Change in Control, or
               upon the Participant's Involuntary Termination other than a
               Termination for Cause.

                                       5
<PAGE>   7

                                    ARTICLE 4
                                    BENEFITS


4.1     ELIGIBILITY FOR BENEFITS.


        (a)     TERMINATION BENEFIT. If a Participant experiences a Termination
                of Employment, then he or she shall be entitled to his or her
                Vested SERP Benefit.


        (b)     DISABILITY BENEFIT. If a Participant suffers a Disability, he or
                she shall be entitled to his or her Vested SERP Benefit.


        (c)     SURVIVOR'S BENEFITS. If a Participant dies prior to the
                commencement of benefits under this Plan, his or her Beneficiary
                shall be entitled to receive the Participant's Vested SERP
                Benefit. If a Participant dies after the commencement of his or
                her benefits under this Plan, his or her Beneficiary shall be
                entitled to receive any remaining payments at the time and in
                the amount they would have been paid to the Participant if he or
                she had not died.

4.2     PAYMENT OF BENEFITS. Payments of benefits shall be made in the following
        manner.

        (a)     TERMINATION OF EMPLOYMENT. If a Participant's benefits become
                payable because of his or her Termination of Employment under
                Section 4.1(a), such benefit payments shall commence as of the
                later of the first day of the month following such Termination
                of Employment or the first day of the month following his or her
                attainment of age 55. If such benefits are to be paid or
                commence other than the month following the month in which the
                Participant attained age 60, he or she shall receive the
                Actuarial Equivalent of his or her Vested SERP Benefit.
                Notwithstanding the foregoing, if a Participant's benefit
                becomes payable because of a Termination of Employment that is
                an Involuntary Termination other than a Termination for Cause,
                his or her SERP Benefit shall be paid in a lump sum as of the
                first day of the month following such Involuntary Termination.


        (b)     DISABILITY, OR DEATH PRIOR TO COMMENCEMENT OF BENEFITS. If a
                Participant's benefits become payable because of his or her
                Disability, or because of his or her death prior to the
                commencement of benefit payments under this Plan, such benefit
                payments shall commence as of the first day of the month
                following such Disability or death. If such benefits are to be
                paid or commence other than the month following the month in
                which the Participant attained age 60, the Participant, or the
                Participant's Beneficiary, shall receive the Actuarial
                Equivalent of his or her Vested SERP Benefit.

                                       6
<PAGE>   8
QUADRAMED CORPORATION
Supplemental Executive Retirement Plan
Master Plan Document
================================================================================


4.3     ALTERNATIVE FORMS OF PAYMENT; ELECTIONS.


        (a)     LUMP SUM. A Participant or his or her Beneficiary, as the case
                may be, may elect, at any time at least twelve months before the
                date he or she commences to receive benefit payments under this
                Plan, to receive those payments in a lump sum, based on the
                Actuarial Equivalent of his or her Vested SERP Benefit.


        (b)     WITHDRAWAL ELECTION. A Participant or his or her Beneficiary, as
                the case may be, may elect, at any time after he or she
                commences to receive benefits payments under this Plan, to
                receive those payments in a lump sum, based on the Actuarial
                Equivalent of his or her remaining Vested SERP Benefit less a
                10% penalty (as described below) (the net amount shall be
                referred to as the "Benefit Amount"). No election to partially
                accelerate benefits shall be allowed. The Participant shall make
                this election by giving the Plan Administrator advance written
                notice of the election in a form determined from time to time by
                the Plan Administrator. The penalty shall be equal to 10% of the
                Participant's remaining Vested SERP Benefit, determined on an
                Actuarial Equivalent basis. The Participant shall be paid the
                Benefit Amount within 60 days of his or her election. Once the
                Benefit Amount is paid, the Participant's participation in the
                Plan shall terminate and the Participant shall not be eligible
                to participate in the Plan in the future.


        (c)     PLAN ADMINISTRATOR DISCRETION. Upon the request of a
                Participant, the Plan Administrator, in its sole discretion and
                consistent with its established procedures and rules, may
                consider other forms of benefit payments, or the timing of
                benefit payments, as it deems necessary and prudent under the
                circumstances.


4.4     LIMITATION ON BENEFITS. Notwithstanding the foregoing provisions of this
        Article 4, in no event shall a Participant or his or her Beneficiary
        receive more than one form of benefit under this Article 4.


4.5     WITHHOLDING AND PAYROLL TAXES. The Employers shall withhold from any and
        all benefits made under this Article 4, all federal, state and local
        income, employment and other taxes required to be withheld by the
        Employer in connection with the benefits hereunder, in amounts to be
        determined in the sole discretion of the Employers.


                                    ARTICLE 5
               TERMINATION, AMENDMENT OR MODIFICATION OF THE PLAN

5.1     TERMINATION. Each Employer reserves the right to terminate the Plan at
        any time with respect to its participating employees by the actions of
        its board of directors. The termination of the Plan shall not adversely
        affect any Participant or his or her Beneficiary who has a 100% Vested
        SERP Benefit under the Plan as of the date of termination; provided,
        however, that the Employer shall have the right to accelerate benefit
        payments by paying the Actuarial

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        Equivalent value of such payments. For all other Participants, upon the
        termination of the Plan, all Plan Agreements shall terminate and the
        Actuarial Equivalent of a Participant's accrued SERP Benefit shall be
        paid out in a lump sum.


5.2     AMENDMENT. Any Employer may, at any time, amend or modify the Plan in
        whole or in part with respect to its participating employees by the
        actions of its board of directors; provided, however, that no amendment
        or modification shall be effective to decrease or restrict a
        Participant's then accrued SERP Benefit, determined on an Actuarial
        Equivalent basis. The amendment or modification of the Plan shall not
        affect any Participant or his or her Beneficiary who has become entitled
        to the payment of benefits under the Plan as of the date of the
        amendment or modification; provided, however, that the Employer shall
        have the right to accelerate installment payments by paying the
        Actuarial Equivalent value of such payments either in a lump sum or in
        some other accelerated form of payment.


5.3     TERMINATION OF PLAN AGREEMENT. Absent the earlier termination,
        modification or amendment of the Plan, the Plan Agreement of any
        Participant shall terminate upon the full payment of the applicable
        Vested SERP Benefit as provided under Article 4.


                                    ARTICLE 6
                         OTHER BENEFITS AND AGREEMENTS


6.1     COORDINATION WITH OTHER BENEFITS. The benefits provided for a
        Participant under this Plan are in addition to any other benefits
        available to such Participant under any other plan or program for
        employees of the Employers. The Plan shall supplement and shall not
        supersede, modify or amend any other such plan or program except as may
        otherwise be expressly provided.


                                    ARTICLE 7
                           ADMINISTRATION OF THE PLAN


7.1     PLAN ADMINISTRATOR DUTIES. This Plan shall be administered by a Plan
        Administrator which shall consist of the Board, or such committee as the
        Board shall appoint. Members of the Plan Administrator may be
        Participants under this Plan. The Plan Administrator shall also have the
        discretion and authority to (i) make, amend, interpret and enforce all
        appropriate rules and regulations for the administration of this Plan
        and (ii) decide or resolve any and all questions including
        interpretations of this Plan, as may arise in connection with the Plan.


7.2     AGENTS. In the administration of this Plan, the Plan Administrator may
        employ agents and delegate to them such administrative duties as it sees
        fit, (including acting through a duly appointed representative), and may
        from time to time consult with counsel who may be counsel to any
        Employer.

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7.3     BINDING EFFECT OF DECISIONS. The decision or action of the Plan
        Administrator with respect to any question arising out of or in
        connection with the administration, interpretation and application of
        the Plan and the rules and regulations promulgated hereunder shall be
        final and conclusive and binding upon all persons having any interest in
        the Plan.


7.4     INDEMNITY OF PLAN ADMINISTRATOR. All Employers shall indemnify and hold
        harmless the members of the Plan Administrator against any and all
        claims, losses, damages, expenses or liabilities arising from any action
        or failure to act with respect to this Plan, except in the case of
        willful misconduct by the Plan Administrator or any of its members.


7.5     EMPLOYER INFORMATION. To enable the Plan Administrator to perform its
        functions, each Employer shall supply full and timely information to the
        Plan Administrator on all matters relating to the compensation of its
        Participants, the date and circumstances of the retirement, Disability,
        death or Termination of Employment of its Participants, and such other
        pertinent information as the Plan Administrator may reasonably require.


                                    ARTICLE 8
                               CLAIMS PROCEDURES


8.1     PRESENTATION OF CLAIM. Any Participant or Beneficiary of a deceased
        Participant (such Participant or Beneficiary being referred to below as
        a "Claimant") may deliver to the Plan Administrator a written claim for
        a determination with respect to the amounts distributable to such
        Claimant from the Plan. If such a claim relates to the contents of a
        notice received by the Claimant, the claim must be made within 60 days
        after such notice was received by the Claimant. The claim must state
        with particularity the determination desired by the Claimant. All other
        claims must be made within 180 days of the date on which the event that
        caused the claim to arise occurred. The claim must state with
        particularity the determination desired by the Claimant.


8.2     NOTIFICATION OF DECISION. The Plan Administrator shall consider a
        Claimant's claim within a reasonable time, and shall notify the Claimant
        in writing:


        (a)     that the Claimant's requested determination has been made, and
                that the claim has been allowed in full; or


        (b)     that the Plan Administrator has reached a conclusion contrary,
                in whole or in part, to the Claimant's requested determination,
                and such notice must set forth in a manner calculated to be
                understood by the Claimant:


                (i)     the specific reason(s) for the denial of the claim, or
                        any part of it;


                (ii)    specific reference(s) to pertinent provisions of the
                        Plan upon which such denial was based;

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                (iii)   a description of any additional material or information
                        necessary for the Claimant to perfect the claim, and an
                        explanation of why such material or information is
                        necessary; and


                (iv)    an explanation of the claim review procedure set forth
                        in Section 8.3 below.


8.3     REVIEW OF A DENIED CLAIM. Within 60 days after receiving a notice from
        the Plan Administrator that a claim has been denied, in whole or in
        part, a Claimant (or the Claimant's duly authorized representative) may
        file with the Plan Administrator a written request for a review of the
        denial of the claim. Thereafter, but not later than 30 days after the
        review procedure began, the Claimant (or the Claimant's duly authorized
        representative):


        (a)     may review pertinent documents;


        (b)     may submit written comments or other documents; and/or


        (c)     may request a hearing, which the Plan Administrator, in its sole
                discretion, may grant.


8.4     DECISION ON REVIEW. The Plan Administrator shall render its decision on
        review promptly, and not later than 60 days after the filing of a
        written request for review of the denial, unless a hearing is held or
        other special circumstances require additional time, in which case the
        Plan Administrator's decision must be rendered within 120 days after
        such date. Such decision must be written in a manner calculated to be
        understood by the Claimant, and it must contain:


        (a)     specific reasons for the decision;


        (b)     specific reference(s) to the pertinent Plan provisions upon
                which the decision was based; and


        (c)    such other matters as the Plan Administrator deems relevant.


8.5     LEGAL ACTION. A Claimant's compliance with the foregoing provisions of
        this Article 8 is a mandatory prerequisite to a Claimant's right to
        commence any legal action with respect to any claim for benefits under
        this Plan.


                                    ARTICLE 9
                            BENEFICIARY DESIGNATION


9.1     BENEFICIARY. Each Participant shall have the right, at any time, to
        designate his or her Beneficiary(ies) (both primary as well as
        contingent) to receive any benefits payable under the Plan to a
        beneficiary upon the death of a Participant. The Beneficiary designated
        under this Plan may be the same as or different from the Beneficiary
        designation under any other plan of an Employer in which the Participant
        participates.

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9.2     BENEFICIARY DESIGNATION; CHANGE; SPOUSAL CONSENT. A Participant shall
        designate his or her Beneficiary by completing and signing the
        Beneficiary Designation Form, and returning it to the Plan Administrator
        or its designated agent. A Participant shall have the right to change a
        Beneficiary by completing, signing and otherwise complying with the
        terms of the Beneficiary Designation Form and the Plan Administrator's
        rules and procedures, as in effect from time to time. If the Participant
        names someone other than his or her spouse as a Beneficiary, a spousal
        consent, in the form designated by the Plan Administrator, must be
        signed by that Participant's spouse and returned to the Plan
        Administrator. Upon the acceptance by the Plan Administrator of a new
        Beneficiary Designation Form, all Beneficiary designations previously
        filed shall be cancelled. The Plan Administrator shall be entitled to
        rely on the last Beneficiary Designation Form filed by the Participant
        and accepted by the Plan Administrator prior to his or her death.


9.3     ACKNOWLEDGMENT. No designation or change in designation of a Beneficiary
        shall be effective until received, accepted and acknowledged in writing
        by the Plan Administrator or its designated agent.


9.4     NO BENEFICIARY DESIGNATION. If a Participant fails to designate a
        Beneficiary as provided in Sections 9.1, 9.2 and 9.3 above, or if all
        designated Beneficiaries predecease the Participant or die prior to
        complete distribution of the Participant's benefits, then the
        Participant's spouse shall be the designated Beneficiary. If the
        Participant has no surviving spouse, the benefits remaining under the
        Plan shall be forfeited.


9.5     DOUBT AS TO BENEFICIARY. If the Plan Administrator has any doubt as to
        the proper Beneficiary to receive payments pursuant to this Plan, the
        Plan Administrator shall have the right, exercisable in its discretion,
        to cause the Participant's Employer to withhold such payments until this
        matter is resolved to the Plan Administrator's satisfaction.


9.6     DISCHARGE OF OBLIGATIONS. The payment of benefits under the Plan to a
        Beneficiary shall fully and completely discharge all Employers and the
        Plan Administrator from all further obligations under this Plan with
        respect to the Participant, and that Participant's Plan Agreement shall
        terminate upon such full payment of benefits.

                                   ARTICLE 10
                                     TRUST


10.1    ESTABLISHMENT OF THE TRUST. The Company shall establish the Trust. The
        Employers shall transfer over to the Trust such assets, if any, as the
        Employers determine, in their sole discretion.


10.2    INTERRELATIONSHIP OF THE PLAN AND THE TRUST. The provisions of the Plan
        and the Plan Agreement shall govern the rights of a Participant to
        receive distributions pursuant to the Plan. The provisions of the Trust
        shall govern the rights of the Employers, Participants and the creditors
        of the Employers to the assets transferred to the Trust. Each Employer
        shall at

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        all times remain liable to carry out its obligations under the Plan.
        Each Employer's obligations under the Plan may be satisfied with Trust
        assets distributed pursuant to the terms of the Trust, and any such
        distribution shall reduce the Employer's obligations under this
        Agreement.


                                   ARTICLE 11
                                 MISCELLANEOUS


11.1    UNSECURED GENERAL CREDITOR. Participants and their Beneficiaries
        successors and assigns shall have no legal or equitable rights,
        interests or claims in any property or assets of an Employer. Any and
        all of an Employer's assets shall be, and remain, the general, unpledged
        unrestricted assets of the Employer. An Employer's obligation under the
        Plan shall be merely that of an unfunded and unsecured promise to pay
        money in the future.


11.2    EMPLOYER'S LIABILITY. An Employer's liability for the payment of
        benefits shall be defined only by the Plan and the Plan Agreement, as
        entered into between the Employer and a Participant. An Employer shall
        have no obligation to a Participant under the Plan except as expressly
        provided in the Plan and his or her Plan Agreement.


11.3    NONASSIGNABILITY. Neither a Participant nor any other person shall have
        any right to commute, sell, assign, transfer, pledge, anticipate,
        mortgage or otherwise encumber, transfer, hypothecate or convey in
        advance of actual receipt, the amounts, if any, payable hereunder, or
        any part thereof, which are, and all rights to which are, expressly
        declared to be, unassignable and non-transferable. No part of the
        amounts payable shall, prior to actual payment, be subject to seizure or
        sequestration for the payment of any debts, judgments, alimony or
        separate maintenance owed by a Participant or any other person, nor be
        transferable by operation of law in the event of a Participant's or any
        other person's bankruptcy or insolvency.


11.4    NOT A CONTRACT OF EMPLOYMENT. The terms and conditions of this Plan
        shall not be deemed to constitute a contract of employment between any
        Employer and the Participant. Such employment is hereby acknowledged to
        be an "at will" employment relationship that can be terminated at any
        time for any reason, with or without cause, unless expressly provided in
        a written employment agreement. Nothing in this Plan shall be deemed to
        give a Participant the right to be retained in the service of any
        Employer or to interfere with the right of any Employer to discipline or
        discharge the Participant at any time.

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11.5    FURNISHING INFORMATION. A Participant or his or her Beneficiary will
        cooperate with the Plan Administrator by furnishing any and all
        information requested by the Plan Administrator and take such other
        actions as may be requested in order to facilitate the administration of
        the Plan and the payments of benefits hereunder, including but not
        limited to taking such physical examinations as the Plan Administrator
        may deem necessary.


11.6    TERMS. Whenever any words are used herein in the masculine, they shall
        be construed as though they were in the feminine in all cases where they
        would so apply; and wherever any words are used herein in the singular
        or in the plural, they shall be construed as though they were used in
        the plural or the singular, as the case may be, in all cases where they
        would so apply.


11.7    CAPTIONS. The captions of the articles, sections and paragraphs of this
        Plan are for convenience only and shall not control or affect the
        meaning or construction of any of its provisions.


11.8    GOVERNING LAW. Subject to ERISA, the provisions of this Plan shall be
        construed and interpreted according to the internal laws of the State of
        California without regard to its conflict of laws principles.


11.9    VALIDITY. In case any provision of this Plan shall be illegal or invalid
        for any reason, said illegality or invalidity shall not affect the
        remaining parts hereof, but this Plan shall be construed and enforced as
        if such illegal and invalid provision had never been inserted herein.


11.10   NOTICE. Any notice or filing required or permitted to be given to the
        Plan Administrator under this Plan shall be sufficient if in writing and
        hand-delivered, or sent by registered or certified mail, to the address
        below:

                            Committee c/o Keith Roberts, Esq.
                            QuadraMed Corporation
                            22 Pelican Way
                            San Rafael, CA 94901

        Such notice shall be deemed given as of the date of delivery or, if
        delivery is made by mail, as of the date shown on the postmark on the
        receipt for registration or certification.


        Any notice or filing required or permitted to be given to a Participant
        under this Plan shall be sufficient if in writing and hand-delivered, or
        sent by mail, to the last known address of the Participant.

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11.11   SUCCESSORS. The provisions of this Plan shall bind and inure to the
        benefit of the Participant's Employer and its successors and assigns and
        the Participant and the Participant's Beneficiary.

11.12   SPOUSE'S INTEREST. The interest in the benefits hereunder of a spouse of
        a Participant who has predeceased the Participant shall automatically
        pass to the Participant and shall not be transferable by such spouse in
        any manner, including but not limited to such spouse's will, nor shall
        such interest pass under the laws of intestate succession.

11.13   INCOMPETENT. If the Plan Administrator determines in its discretion that
        a benefit under this Plan is to be paid to a minor, a person declared
        incompetent or to a person incapable of handling the disposition of that
        person's property, the Plan Administrator may direct payment of such
        benefit to the guardian, legal representative or person having the care
        and custody of such minor, incompetent or incapable person. The Plan
        Administrator may require proof of minority, incompetency, incapacity or
        guardianship, as it may deem appropriate prior to distribution of the
        benefit. Any payment of a benefit shall be a payment for the account of
        the Participant and the Participant's Beneficiary, as the case may be,
        and shall be a complete discharge of any liability under the Plan for
        such payment amount.

11.14   COURT ORDER. The Plan Administrator is authorized to make any payments
        directed by court order in any action in which the Plan or Plan
        Administrator has been named as a party.

11.15   DISTRIBUTION IN THE EVENT OF TAXATION. If, for any reason, all or any
        portion of a Participant's benefit under this Plan becomes taxable to
        the Participant prior to receipt, a Participant may petition the Plan
        Administrator for a distribution of that portion of his or her benefit
        that has become taxable. Upon the grant of such a petition, which grant
        shall not be unreasonably withheld, a Participant's Employer shall
        distribute to the Participant immediately available funds in an amount
        equal to the taxable portion of his or her benefit (which amount shall
        not exceed a Participant's unpaid Vested SERP Benefit under the Plan).
        If the petition is granted, the tax liability distribution shall be made
        within 90 days of the date when the Participant's petition is granted.
        Such a distribution shall affect and reduce the benefits to be paid
        under this Plan.

11.16   LEGAL FEES TO ENFORCE RIGHTS AFTER CHANGE IN CONTROL. The Company and
        each Employer is aware that upon the occurrence of a Change in Control,
        the Board or the board of directors of a Participant's Employer (which
        might then be composed of new members) or a shareholder of the Company
        or the Participant's Employer, or of any successor corporation might
        then cause or attempt to cause the Company, the Participant's Employer
        or such successor to refuse to comply with its obligations under the
        Plan and might cause or attempt to cause the Company or the
        Participant's Employer to institute, or may institute, litigation
        seeking to deny Participants the benefits intended under the Plan. In
        these circumstances, the purpose of the Plan could be frustrated.
        Accordingly, if, following a Change in Control, it should appear to any
        Participant that the Company, the Participant's Employer or any

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        successor corporation has failed to comply with any of its obligations
        under the Plan or any agreement thereunder or, if the Company, such
        Employer or any other person takes any action to declare the Plan void
        or unenforceable or institutes any litigation or other legal action
        designed to deny, diminish or to recover from any Participant the
        benefits intended to be provided, then the Company and the Participant's
        Employer irrevocably authorize such Participant to retain counsel of his
        or her choice at the expense of the Company and the Participant's
        Employer (who shall be jointly and severally liable) to represent such
        Participant in connection with the initiation or defense of any
        litigation or other legal action, whether by or against the Company, the
        Participant's Employer or any director, officer, shareholder or other
        person affiliated with the Company, the Participant's Employer or any
        successor thereto in any jurisdiction.



           IN WITNESS WHEREOF, E. A. Roskovensky has signed this Plan document
on May 12, 2000.


                              QuadraMed Corporation, a Delaware corporation


                              By: /s/ E. A. ROSKOVENSKY
                                 -------------------------------------------
                              Title: Compensation Committee
                                    ----------------------------------------

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<PAGE>   1
                                                                   EXHIBIT 10.65

                             QUADRAMED CORPORATION
                             GRANTOR TRUST AGREEMENT


This Grantor Trust Agreement (the "Trust Agreement") is made this 1st day of
January, 2000, by and between QUADRAMED CORPORATION (the "Company"), and
WACHOVIA BANK, N.A. (the "Trustee").

                                    RECITALS

(a)     WHEREAS, the Company (sometimes referred to as the "Employer" and
        individually as an "Employer") has adopted the nonqualified deferred
        compensation plans and arrangements listed in Exhibit A (the
        "Arrangements");

(b)     WHEREAS, the Employer has incurred or expects to incur liability under
        the terms of such Arrangements with respect to the individuals
        participating in such Arrangements (the "Participants and
        Beneficiaries");

(c)     WHEREAS, the Employers wishes to establish a Trust dated January 1,
        2000, to cover such Arrangements (the "Trust") and the Employer shall
        contribute to the Trust assets that shall be held therein, subject to
        the claims of the creditors of the Employer in the event of the
        Insolvency (as defined herein) of the Employer, until paid to
        Participants and their Beneficiaries in such manner and at such times as
        specified in the Arrangements and in this Trust Agreement;

(d)     WHEREAS, it is the intention of the parties that this Trust shall
        constitute an unfunded arrangement and shall not affect the status of
        the Arrangements as an unfunded plan maintained for the purpose of
        providing deferred compensation for a select group of management or
        highly compensated employees for purposes of Title I of the Employee
        Retirement Income Security Act of 1974; and

(e)     WHEREAS, it is the intention of the Employer to make contributions to
        the Trust to provide itself with a source of funds (the "Fund") to
        assist it in satisfying its liabilities under the Arrangements.

NOW, THEREFORE, the parties do hereby establish the Trust and agree that the
Trust shall be comprised, held and disposed of as follows:

SECTION 1.    ESTABLISHMENT OF THE TRUST

(a)     The Trust is intended to be a grantor trust, of which the Employer is
        the Grantor, within the meaning of subpart E, part I, subchapter J,
        chapter 1, subtitle A of the Internal Revenue Code of 1986, as amended,
        and shall be construed accordingly.


                                       1
<PAGE>   2

        The Trust is established for the benefit of the Participants and
        Beneficiaries of the Arrangements. A list of Participants and
        Beneficiaries and the Arrangements in which they participate is
        contained in Exhibit B.

(b)     The Employer shall be considered a grantor with respect to the account
        maintained under the Trust for the Employer as described in Section 9.

(c)     The Trust hereby established is irrevocable by the Employer.

(d)     The Company hereby makes the deposit described in Exhibit C which shall
        become the principal of the Trust to be held, administered and disposed
        of by the Trustee as provided in this Trust Agreement.

(e)     The principal of the Trust, and any earnings thereon, shall be held
        separate and apart from other funds of the Employer and shall be used
        exclusively for the uses and purposes of Participants and general
        creditors as herein set forth. Participants and their Beneficiaries
        shall have no preferred claim on, nor any beneficial ownership interest
        in, any assets of the Trust. Any rights created under the Arrangements
        and this Trust Agreement shall be unsecured contractual rights of
        Participants and their Beneficiaries against the Employer. Any assets
        held by the Trust in the account of the Employer will be subject to the
        claims of the general creditors of the Employer under federal and state
        law in the event the Employer is Insolvent, subject to the provisions of
        Section 3 herein.

(f)     The Trustee shall, upon direction of the Employer, establish two
        separate funds (each individually referred to as a "Benefit Fund"). One
        Benefit Fund shall be for Arrangements having a lump sum payout as
        provided under the Arrangement and the other Benefit Fund shall be for
        all other arrangements. Prior to a Change in Control, the Trustee shall,
        upon direction, create in the Benefit Funds separate accounts (each
        individually referred to as an "Account").

(g)     The Employer, in its sole discretion, may at any time, or from time to
        time, make deposits of cash or other property acceptable to the Trustee
        in the Trust to augment the principal to be held, administered and
        disposed of by the Trustee as provided in this Trust Agreement. When
        making such deposits, the Employer shall certify the Benefit Fund or
        Funds to which such deposits shall be allocated and the Trustee shall
        allocate the contributions accordingly. Further, the Employer may direct
        the Trustee, prior to a Change in Control, the amount of deposits being
        made with respect to each Account of each Participant and the Trustee
        shall allocate the deposits among the Accounts accordingly. Prior to a
        Change in Control, neither the Trustee nor any Participant or
        Beneficiary shall have any right to compel additional deposits.

(h)     Upon a Threatened Change in Control, the Company shall, as soon as
        possible, but in no event longer than thirty (30) days following the
        occurrence of a


                                       2
<PAGE>   3

        Threatened Change in Control, as defined herein, make a contribution to
        the Trust in an amount that is sufficient to fund the Trust in an amount
        equal to no less than 100% but no more than 120% (in addition to
        $125,000 to fund an expense reserve for the Trustee) of the amount
        necessary to pay each Participant or Beneficiary the benefits to which
        Participants or their Beneficiaries would be entitled pursuant to the
        terms of the Arrangements as of the date on which the Threatened Change
        in Control occurred.

(i)     In the event a Change in Control does not occur within six (6) months of
        a Threatened Change in Control, the Company shall have the right, upon
        direction, to recover any amounts contributed to and remaining on hand
        in the Trust pursuant to Section 1(h)).

(j)     Upon a Change in Control, the Company shall, as soon as possible, but in
        no event longer than thirty (30) days following the occurrence of a
        Change in Control, as defined herein, make an irrevocable contribution
        to the Trust in an amount that is sufficient to fund the Trust in an
        amount equal to no less than 100 % but no more than 120% of the amount
        necessary to pay each Participant or Beneficiary the benefits to which
        Participants or their Beneficiaries would be entitled pursuant to the
        terms of the Arrangements as of the date on which the Change in Control
        occurred. The Company shall also fund an expense reserve for the Trustee
        in the amount of $125,000.00 unless such amount was previously funded
        pursuant to Section 1(h) above and not recovered pursuant to Section 1
        (i) above.

SECTION 2.     PAYMENTS TO PARTICIPANTS AND THEIR BENEFICIARIES

(a)     Prior to a Change in Control, distributions from the Trust shall be made
        by the Trustee to Participants and Beneficiaries at the direction of the
        Employer. The entitlement of a Participant or his or her Beneficiaries
        to benefits under the Arrangements shall be determined by the Employer
        or such party or professional administrator as it shall designate under
        the Arrangements as the Employer's agent, and any claim for such
        benefits shall be considered and reviewed under the procedures set out
        in the Arrangements.

(b)     Notwithstanding Section 2(a) above, a Participant or his or
        Beneficiaries may make application to the Trustee for payment of their
        benefit in the event he believes a Failure to Pay, as defined in Section
        16, has occurred. In the event that the Trustee determines that a
        Failure to Pay has occurred, it shall make its own independent
        determination of the benefit which is payable to the Participant or
        Beneficiary. Upon reaching its determination, the Trustee shall pay the
        benefit, if any, which it has determined is due the Participant or
        Beneficiary.

(c)     The Employer may make payment of benefits directly to Participants or
        their Beneficiaries as they become due under the terms of the
        Arrangements. The

                                       3
<PAGE>   4

        Employer shall notify the Trustee of its decision to make payment of
        benefits directly prior to the time amounts are payable to Participants
        or their Beneficiaries. In addition, if the principal of the Trust, and
        any earnings thereon, are not sufficient to make payments of benefits in
        accordance with the terms of the Arrangements, the Employer shall make
        the balance of each such payment as it falls due in accordance with the
        Arrangements. The Trustee shall notify the Employer where principal and
        earnings are not sufficient. Nothing in this Agreement shall relieve the
        Employer of its liabilities to pay benefits due under the Arrangements
        except to the extent such liabilities are met by application of assets
        of the Trust.

(d)     To the extent there remains an amount credited to a Benefit Fund after
        the benefits with respect to which such Benefit Fund was established
        have been paid in full, such excess shall be reallocated to the
        remaining Benefit Funds, if any, as of the end of the calendar quarter
        in which the last payment from such Benefit Fund was made, in proportion
        to the respective Benefit Fund balances.

        If Individual Accounts have been established within a Benefit Fund, to
        the extent there remains an amount credited to a Participant's Account
        after the Benefit with respect to which such Account was established has
        been paid in full, such excess shall be reallocated to the remaining
        Accounts of the Participant, if any. If no Account remains for such
        Participant, the excess shall be reallocated to the Accounts of all
        other Participants, as of the end of the calendar quarter in which the
        last payment to such Participant was made, in proportion to the
        respective Account balances.

        After all the benefits payable to all Participants pursuant to the
        Payment Schedules have been paid in full, the remaining Trust property,
        if any, shall upon written certification by each person entitled to
        receive the last Payment Schedule that all Benefits due to such person
        and funded within the Trust have been paid, be returned to the Company.
        Prior to the return of such assets, the Trustee may deduct its fees and
        expenses.

(e)     It is the intention of the Company to have each Benefit Fund and each
        Account, if any, established hereunder treated as a separate account
        designed to satisfy the Company's legal liability under the applicable
        Agreement in respect of the Participant or Participants for whom such
        Benefit Fund has been established, or the Participant for whom such
        Account has been established, as the case may be, and to have the
        balance, if any, in each Benefit Fund or Account, as the case may be,
        revert to the Company only after all of the Company's legal liabilities
        (including but not limited to the expenses of this Trust) with respect
        to Benefits payable to all Participants have been met. The Company
        agrees that all income, deductions and credits of the Trust Fund (or, if
        applicable, the Accounts) belong to it as owner for income tax purposes
        and will be included on the Company's income tax returns.

                                       4
<PAGE>   5

(f)     After a Threatened Change in Control and before a Change in Control, the
        Company shall deliver to the Trustee a schedule of benefits due under
        the Arrangements ("Payment Schedule"). Subsequent to a Change in
        Control, the Trustee shall pay benefits, subject to the terms of this
        Trust Agreement and the applicable underlying Plan, due in accordance
        with such schedule. After a Change in Control, the Employer shall
        continue to make the determination of benefits due to Participants or
        their Beneficiaries and shall provide the Trustee with an updated
        schedule of benefits due; provided however, a Participant or their
        Beneficiaries may make application to the Trustee for an independent
        decision as to the amount or form of their benefits due under the
        Arrangements.

(g)     In making any determination required or permitted to be made by the
        Trustee under this Section 2, the Trustee shall, in each such case,
        reach its own independent determination, in its absolute and sole
        discretion, as to the Participant's or Beneficiary's entitlement to a
        payment hereunder. In making its determination, the Trustee may consult
        with and make such inquiries of such persons, including the Participant
        or Beneficiary, the Employer, legal counsel, actuaries or other persons,
        as the Trustee may reasonably deem necessary. Any reasonable costs
        incurred by the Trustee in arriving at its determination shall be
        reimbursed by the Employer and, to the extent not paid by the Employer
        within a reasonable time, shall be charged to the Trust. The Employer
        waives any right to contest any amount paid over by the Trustee
        hereunder pursuant to a good faith determination made by the Trustee
        notwithstanding any claim by or on behalf of the Employer (absent a
        manifest abuse of discretion by the Trustee) that such payments should
        not be made.

(h)     The Trustee agrees that it will not itself institute any action at law
        or at equity, whether in the nature of an accounting, interpleading
        action, request for a declaratory judgment or otherwise, requesting a
        court or administrative or quasi-judicial body to make the determination
        required to be made by the Trustee under this Section 2 in the place and
        stead of the Trustee. The Trustee may, in its discretion, institute an
        action to collect a contribution due the Trust following a Change in
        Control or in the event that the Trust should ever experience a
        short-fall in the amount of assets necessary to make payments pursuant
        to the terms of the Arrangements.

(i)     In the event any Participant or his or her Beneficiary is determined to
        be subject to federal income tax on any amount to the credit of his or
        her account under any Arrangement prior to the time of payment
        hereunder, whether or not due to the establishment of or contributions
        to this Trust, a portion of such taxable amount equal to the federal,
        state and local taxes (excluding any interest or penalties) owed on such
        taxable amount, shall be distributed by the Trustee as soon thereafter
        as practicable to such Participant or Beneficiary. The Employer shall
        promptly reimburse the Trust for any such distribution in an amount
        certified by

                                       5
<PAGE>   6

        the Trustee to be needed for the Participant's benefits. For these
        purposes, a Participant or Beneficiary shall be deemed to pay state and
        local taxes at the highest marginal rate of taxation in the state in
        which the Participant resides or is employed (or both) where a tax is
        imposed and federal income taxes at the highest marginal rate of
        taxation, net of the maximum reduction in federal income taxes which
        could be obtained from deduction of such state and local taxes. Such
        distributions shall be at the direction of the Employer or the Trustee,
        or upon proper application of the Participant or Beneficiary; provided,
        that the actual amount of the distribution shall be determined by the
        Employer prior to a Change in Control and the Trustee following a Change
        in Control. An amount to the credit of a Participant's Account shall be
        determined to be subject to federal income tax upon the earliest of: (a)
        a final determination by the United States Internal Revenue Service
        addressed to the Participant or his Beneficiary which is not appealed to
        the courts; (b) a final determination by the United States Tax Court or
        any other federal court affirming any such determination by the Internal
        Revenue Service; or (c) an opinion by the Employer's tax counsel,
        addressed to the Employer and the Trustee, to the effect that by reason
        of Treasury Regulations, amendments to the Internal Revenue Code,
        published Internal Revenue Service rulings, court decisions or other
        substantial precedent, amounts to the credit of Participants hereunder
        are subject to federal income tax prior to payment. The Employer shall
        undertake at its sole expense to defend any tax claims described herein
        which are asserted by the Internal Revenue Service against any
        Participant or Beneficiary, including attorney fees and cost of appeal,
        and shall have the sole authority to determine whether or not to appeal
        any determination made by the Service or by a lower court. The Employer
        also agrees to reimburse any Participant or Beneficiary for any interest
        or penalties in respect of tax claims hereunder upon receipt of
        documentation of same. Any distributions from the Fund to a Participant
        or Beneficiary under this Section 2(e) shall be applied in accordance
        with the provisions of the Arrangement to reduce the Employer
        liabilities to such Participant and/or Beneficiary under the Arrangement
        with such reductions to be made on a pro-rata basis over the term of
        benefit payments under the Arrangement; provided, however, that in no
        event shall any Participant, Beneficiary or estate of any Participant or
        Beneficiary have any obligation to return all or any part of such
        distribution to the Employer if such distribution exceeds benefits
        payable under an Arrangement. Any reduction in accordance with the
        foregoing sentence and the Arrangements shall be determined by the
        Employer prior to a Change in Control . Following a Change in Control,
        the Employer shall continue to make such determination subject to the
        right of a Participant to petition the Trustee under Section 2(b).


SECTION 3.     TRUSTEE RESPONSIBILITY REGARDING PAYMENTS TO THE TRUST
               BENEFICIARY WHEN THE EMPLOYER IS INSOLVENT

                                       6
<PAGE>   7

(a)     The Trustee shall cease payment of benefits to Participants and their
        Beneficiaries if the Employer is Insolvent. The Employer shall be
        considered "Insolvent" for purposes of this Trust Agreement if (i) the
        Employer is unable to pay its debts as they become due, or (ii) the
        Employer is subject to a pending proceeding as a debtor under the United
        States Bankruptcy Code.

(b)     At all times during the continuance of this Trust, except to the extent
        assets of the Trust have been pledged to secure loans to the Trust, the
        principal and income of the Trust shall be subject to claims of general
        creditors of the Employer under federal and state law as set forth
        below:

        (1)    The Board of Directors and the Chief Executive Officer of the
               Employer shall have the duty to inform the Trustee in writing
               that the Employer is Insolvent. If a person claiming to be a
               creditor of the Employer alleges in writing to the Trustee that
               the Employer has become Insolvent, the Trustee shall determine in
               its sole and absolute discretion whether the Employer is
               Insolvent and, pending such determination, the Trustee shall
               discontinue payment of benefits to Participants or their
               Beneficiaries.

        (2)    Unless the Trustee has actual knowledge that the Employer is
               Insolvent, or has received notice from the Employer or a person
               claiming to be a creditor alleging that the Employer is
               Insolvent, the Trustee shall have no duty to inquire whether the
               Employer is Insolvent. The Trustee may in all events rely on
               such evidence concerning the Employer's solvency as may be
               furnished to the Trustee and that provides the Trusteewith a
               reasonable basis for making a determination concerning the
               Employer's solvency.

        (3)    If at any time the Trustee has determined that the Employer is
               Insolvent, the Trustee shall discontinue payments to Participants
               or their Beneficiaries and shall hold the assets of the Trust for
               the benefit of the Employer's general creditors. Nothing in this
               Trust Agreement shall in any way diminish any rights of
               Participants or their Beneficiaries to pursue their rights as
               general creditors of the Employer with respect to benefits due
               under the Arrangements or otherwise.

        (4)    The Trustee shall resume the payment of benefits to Participants
               or their Beneficiaries in accordance with Section 2 of this Trust
               Agreement only after the Trustee has determined that the Employer
               is not Insolvent (or is no longer Insolvent).

(c)     Provided that there are sufficient assets, if the Trustee discontinues
        the payment of benefits from the Trust pursuant to Section 3(b) hereof
        and subsequently resumes


                                       7
<PAGE>   8

        such payments, the first payment following such discontinuance shall
        include the aggregate amount of all payments due to Participants or
        their Beneficiaries under the terms of the Arrangements for the period
        of such discontinuance plus earnings on the amounts which were not paid
        less the aggregate amount of any payments made to Participants or their
        Beneficiaries by the Employer in lieu of the payments provided for
        hereunder during any such period of discontinuance.

SECTION 4.     PAYMENTS WHEN A SHORT-FALL OF THE TRUST ASSETS OCCURS

(a)     If there are not sufficient assets for the payment of benefits pursuant
        to Section 2 or Section 3(c) hereof and the Employer does not otherwise
        make such payments within a reasonable time after demand from the
        Trustee, the Trustee shall make payment of benefits from the Trust to
        the Participants or their Beneficiaries pro-rata except to the extent
        that the Trustee has been instructed to establish an Account pursuant to
        Section 2.

(b)     Upon receipt of a contribution from the Employer necessary to make up
        for a short-fall in the payments due, the Trustee shall resume payments
        to all the Participants and Beneficiaries under the Arrangements.
        Following a Change in Control, the Trustee shall have the right, in its
        discretion, to compel a contribution to the Trust from the Employer to
        make-up for any short-fall.

SECTION 5.     PAYMENTS TO THE EMPLOYER

Except as may otherwise be provided by this Trust, the Employer shall have no
right or power to direct the Trustee to return to the Employer or to divert to
others any of the Trust assets before all payment of benefits have been made to
Participants and their Beneficiaries pursuant to the terms of the Arrangements.

SECTION 6.     INVESTMENT AUTHORITY

(a)     The Trustee shall not be liable in discharging its duties hereunder,
        including without limitation its duty to invest and reinvest the Fund,
        if it acts for the exclusive benefit of the Participants and their
        Beneficiaries, in good faith and as a prudent person would act in
        accomplishing a similar task and in accordance with the terms of this
        Trust Agreement and any applicable federal or state laws, rules or
        regulations.

(b)     Subject to investment guidelines agreed to in writing from time to time
        by the Company and the Trustee prior to a Change in Control, the Trustee
        shall have the power in investing and reinvesting the Fund in its sole
        discretion:

        (1)    To invest and reinvest in any readily marketable common and
               preferred stocks, bonds, notes, debentures (including convertible
               stocks and securities, and including stock and securities of the
               Company, but not


                                       8
<PAGE>   9

               including any stock or security of the Trustee other than a de
               minimis amount held in a collective or mutual fund),
               certificates of deposit or demand or time deposits (including
               any such deposits with the Trustee) and shares of investment
               companies and mutual funds, including any proprietary mutual
               funds of the Trustee, without being limited to the classes or
               property in which the Trustees are authorized to invest by any
               law or any rule of court of any state and without regard to the
               proportion any such property may bear to the entire amount of
               the Fund;

        (2)    To commingle for investment purposes all or any portion of the
               Fund with assets of any other similar trust or trusts
               established by the Company with the Trustee for the purpose of
               safeguarding deferred compensation or retirement income benefits
               of its employees and/or directors;

        (3)    To retain any property at any time received by the Trustee;

        (4)    To sell or exchange any property held by it at public or private
               sale, for cash or on credit, to grant and exercise options for
               the purchase or exchange thereof, to exercise all conversion or
               subscription rights pertaining to any such property and to enter
               into any covenant or agreement to purchase any property in the
               future;

        (5)    To participate in any plan of reorganization, consolidation,
               merger, combination, liquidation or other similar plan relating
               to property held by it and to consent to or oppose any such plan
               or any action thereunder or any contract, lease, mortgage,
               purchase, sale or other action by any person;

        (6)    To deposit any property held by it with any protective,
               reorganization or similar committee, to delegate discretionary
               power thereto, and to pay part of the expenses and compensation
               thereof any assessments levied with respect to any such property
               to deposited;

        (7)    To extend the time of payment of any obligation held by it;

        (8)    To hold uninvested any moneys received by it, without liability
               for interest thereon, but only in anticipation of payments due
               for investments, reinvestments, expenses or disbursements;

        (9)    To exercise all voting or other rights with respect to any
               property held by it and to grant proxies, discretionary or
               otherwise;

        (10)   For the purposes of the Trust, to borrow money from a bank,
               including Wachovia Bank, N.A. or an affiliated bank, to issue its
               promissory note or notes therefor, and to secure the repayment
               thereof by pledging any property(including but not limited to any
               insurance policies)held by it;

                                       9
<PAGE>   10


        (11)   To employ and rely upon suitable contractors and counsel, who may
               be counsel to the Company or to the Trustee, and to pay their
               reasonable expenses and compensation from the Fund to the extent
               not paid by the Company;

        (12)   To register investments in its own name or in the name of a
               nominee; to hold any investment in bearer form; and to combine
               certificates representing securities with certificates of the
               same issue held by it in other fiduciary capacities or to deposit
               or to arrange for the deposit of such securities with any
               depository, even though, when so deposited, such securities may
               be held in the name of the nominee of such depository with other
               securities deposited therewith by other persons, or to deposit or
               to arrange for the deposit of any securities issued or guaranteed
               by the United States government, or any agency or instrumentality
               thereof, including securities evidenced by book entries rather
               than by certificates, with the United States Department of the
               Treasury or a Federal Reserve Bank, even though, when so
               deposited, such securities may not be held separate from
               securities deposited therein by other persons; provided, however,
               that no securities held in the Fund shall be deposited with the
               United States Department of the Treasury or a Federal Reserve
               Bank or other depository in the same account as any individual
               property of the Trustee, and provided, further, that the books
               and records of the Trustee shall at all times show that all such
               securities are part of the Trust Fund;

        (13)   To settle, compromise or submit to arbitration any claims, debts
               or damages due or owing to or from the Trust, respectively, to
               commence or defend suits or legal proceedings to protect any
               interest of the Trust, and to represent the Trust in all suits or
               legal proceedings in any court or before any other body or
               tribunal; provided, however, that the Trustee shall not be
               required to take any such action unless it shall have been
               indemnified by the Company to its reasonable satisfaction against
               liability or expenses it might incur therefrom;

        (14)   To hold and retain policies of life insurance, annuity contracts,
               and other property of any kind which policies are contributed to
               the Trust by the Employer or are purchased by the Trustee;


        (15)   To hold any other class of assets which may be contributed by the
               Employer and that is deemed reasonable by the Trustee, unless
               expressly prohibited herein; and

        (16)   Generally, to do all acts, whether or not expressly authorized,
               that the Trustee may deem necessary or desirable for the
               protection of the Fund.

                                       10
<PAGE>   11


(c)     Prior to a Change in Control, the Company shall have the right, subject
        to this Section 6, to direct the Trustee with respect to investments.

        (1)    The Company may at any time direct the Trustee to segregate all
               or a portion of the Fund in a separate investment account or
               accounts and may appoint one or more investment managers and/or
               an investment committee established by the Company to direct the
               investment and reinvestment of each such investment account or
               accounts. In such event, the Company shall notify the Trustee of
               the appointment of each such investment manager and/or
               investment committee. No such investment manager shall be
               related, directly or indirectly, to the Company, but members of
               the investment committee may be employees of the Company.

        (2)    Thereafter, the Trustee shall make every sale or investment with
               respect to such investment account as directed in writing by the
               investment manager or investment committee. It shall be the duty
               of the Trustee to act strictly in accordance with each direction.
               The Trustee shall be under no duty to question any such direction
               of the investment manager or investment committee, to review any
               securities or other property held in such investment account or
               accounts acquired by it pursuant to such directions or to make
               any recommendations to the investment managers or investment
               committee with respect to such securities or other property.

        (3)    Notwithstanding the foregoing, the Trustee, without obtaining
               prior approval or direction from an investment manager or
               investment committee, shall invest cash balances held by it from
               time to time in short term cash equivalents including, but not
               limited to, through the medium of any short term mutual fund
               established and maintained by the Trustee subject to the
               instrument establishing such trust fund, U.S. Treasury Bills,
               commercial paper (including such forms of commercial paper as
               may be available through the Trustee's Trust Department),
               certificates of deposit (including certificates issued by the
               Trustee in its separate corporate capacity), and similar type
               securities, with a maturity not to exceed one year; and,
               furthermore, sell such short term investments as may be
               necessary to carry out the instructions of an investment manager
               or investment committee regarding more permanent type investment
               and directed distributions.

        (4)    The Trustee shall neither be liable nor responsible for any loss
               resulting to the Fund by reason of any sale or purchase of an
               investment directed by an investment manager or investment
               committee nor by reason of the failure to take any action with
               respect to any investment which was acquired pursuant to any such
               direction in the absence of further directions of such investment
               manager or investment committee.

                                       11
<PAGE>   12

        (5)     Notwithstanding anything in this Agreement to the contrary, the
                Trustee shall be indemnified and saved harmless by the Company
                from and against any and all personal liability to which the
                Trustee may be subjected by carrying out any directions of an
                investment manager or investment committee issued pursuant
                hereto or for failure to act in the absence of directions of the
                investment manager or investment committee including all
                expenses reasonably incurred in its defense in the event the
                Company fails to provide such defense; provided, however, the
                Trustee shall not be so indemnified if it participates knowingly
                in, or knowingly undertakes to conceal, an act or omission of an
                investment manager or investment committee, having actual
                knowledge that such act or omission is a breach of a fiduciary
                duty; provided further, however, that the Trustee shall not be
                deemed to have knowingly participated in or knowingly undertaken
                to conceal an act or omission of an investment manager or
                investment committee with knowledge that such act or omission
                was a breach of fiduciary duty by merely complying with
                directions of an investment manager or investment committee or
                for failure to act in the absence of directions of an investment
                manager or investment committee. The Trustee may rely upon any
                order, certificate, notice, direction or other documentary
                confirmation purporting to have been issued by the investment
                manager or investment committee which the Trustee believes to be
                genuine and to have been issued by the investment manager or
                investment committee. The Trustee shall not be charged with
                knowledge of the termination of the appointment of any
                investment manager or investment committee until it receives
                written notice thereof from the Company.

(d)     Following a Change in Control, the Trustee shall have the sole and
        absolute discretion in the management of the Trust assets and shall have
        all the powers set forth under Section 6(b) and (c). In investing the
        Trust assets, the Trustee shall consider:

        (1)     the needs of the Arrangements;

        (2)     the need for matching of the Trust assets with the liabilities
                of the Arrangements; and

        (3)     the duty of the Trustee to act solely in the best interests of
                the Participants and their Beneficiaries.

(e)     The Trustee shall have the right, in its sole discretion, to delegate
        its investment responsibility to an investment manager who may be an
        affiliate of the Trustee. In the event the Trustee shall exercise this
        right, the Trustee shall remain, at all times responsible for the acts
        of an


                                       12
<PAGE>   13

        investment manager. The Trustee shall have the right to purchase an
        insurance policy or an annuity to fund the benefits of the Arrangements.

(f)     The Employer shall have the right at any time, and from time to time in
        its sole discretion, to substitute assets of equal fair market value for
        any asset held by the Trust. This right is exercisable by the Employer
        in a nonfiduciary capacity without the approval or consent of any person
        in a fiduciary capacity.

SECTION 7.     INSURANCE CONTRACTS

(a)     Prior to a Change in Control, the Company may direct the Trustee to
        invest Trust assets in an insurance contract or may, in its discretion,
        contribute insurance policies to the Trust. To the extent that the
        Trustee is directed by the Company prior to a Change in Control to
        invest part or all of the Trust Fund in insurance contracts, the type
        and amount thereof shall be specified by the Company. The Trustee shall
        be under no duty to make inquiry as to the propriety of the type or
        amount so specified.

(b)     Each insurance contract issued shall provide that the Trustee shall be
        the owner thereof with the power to exercise all rights, privileges,
        options and elections granted by or permitted under such contract or
        under the rules of the insurer. The exercise by the Trustee of any
        incidents of ownership under any contract shall, prior to a Change in
        Control, be subject to the direction of the Company. After a Change in
        Control, the Trustee shall have all such rights.

(c)     The Trustee shall have no power to name a beneficiary of the policy
        other than the Trust, to assign the policy (as distinct from conversion
        of the policy to a different form) other than to a successor Trustee, or
        to loan to any person the proceeds of any borrowing against an insurance
        policy held in the Trust Fund.

(d)     No insurer shall be deemed to be a party to the Trust and an insurer's
        obligations shall be measured and determined solely by the terms of
        contracts and other agreements executed by the insurer.

SECTION 8.     DISPOSITION OF INCOME

All income received by the Trust, net of expenses and taxes, shall be
accumulated and reinvested within the Trust.

SECTION 9.     ACCOUNTING BY THE TRUSTEE

The Trustee shall keep accurate and detailed records of all investments,
receipts, disbursements, and all other transactions required to be made,
including such specific records as shall be agreed upon in writing between the
Company and the Trustee within

                                       13
<PAGE>   14

forty-five (45) days following the close of each calendar year and within
forty-five (45) days after the removal or resignation of the Trustee. The
Trustee shall deliver to the Company a written account of its administration of
the Trust during such year or during the period from the close of the last
preceding year to the date of such removal or resignation setting forth all
investments, receipts, disbursements and other transactions effected by it,
including a description of all securities and investments purchased and sold
with the cost or net proceeds of such purchases or sales (accrued interest paid
or receivable being shown separately), and showing all cash, securities and
other property held in the Trust at the end of such year or as of the date of
such removal or resignation, as the case may be. The Company may approve such
account by an instrument in writing delivered to the Trustee.
In the absence of the Company's filing with the Trustee objections to any such
account within ninety (90) days after its receipt, the Company shall be deemed
to have so approved such account. In such case, or upon the written approval by
the Company of any such account, the Trustee shall, to the extent permitted by
law, be discharged from all liability to the Company for its acts or failures to
act described by such account. The foregoing, however, shall not preclude the
Trustee from having its accounting settled by a court of competent jurisdiction.
The Trustee shall be entitled to hold and to commingle the assets of the Trust
in one Fund for investment purposes, but, at the direction of the Company prior
to a Change in Control, the Trustee shall maintain an account in the name of the
Employer, Arrangement or Participant, which pursuant to the rules established by
the Company, will reflect:

(a)     deposits made by the Employer pursuant to this Trust Agreement for the
        benefit of an Arrangement or Participant;

(b)     income, losses, and appreciation or depreciation in the value of trust
        assets resulting from investment of the trust fund to the extent such
        items are attributable to the Employer's deposits as provided herein;

(c)     payments made from the Trust to Participants employed or formerly
        employed by the Employer (or to their Beneficiaries) in the form of
        benefits payable to them under the Arrangement, or to the Employer's
        creditors; and

(d)     any other amounts charged to the Employer's account, including its share
        of compensation and expenses described in Section 11.

In making the payments required by the Trustee under Sections 2, 3 and 4 hereof,
the Trustee shall not be permitted to invade an Account established pursuant to
this Section 9 to pay benefits due under another Arrangement or to another
Participant until all benefits due which are attributable to the Account have
been paid in full.

SECTION 10.    RESPONSIBILITY OF THE TRUSTEE

                                       14
<PAGE>   15

(a)     The Trustee shall act with the care, skill, prudence and diligence under
        the circumstances then prevailing that a prudent person acting in like
        capacity and familiar with such matters would use in the conduct of an
        enterprise of a like character and with like aims, provided, however,
        that the Trustee shall incur no liability to any person for any action
        taken pursuant to a direction, request or approval given by the Company
        which is contemplated by, and in conformity with, the terms of the
        Arrangements or this Trust and is given in writing by the Company. In
        the event of a dispute between the Company and a party, the Trustee may
        apply to a court of competent jurisdiction to resolve the dispute,
        subject, however to Section 2(d) hereof.

(b)     The Company hereby indemnifies the Trustee against losses, liabilities,
        claims, costs and expenses in connection with the administration of the
        Trust, unless resulting from the negligence or misconduct of Trustee. To
        the extent the Company fails to make any payment on account of an
        indemnity provided in this Section 10(b), in a reasonably timely manner,
        the Trustee may obtain payment from the Trust. If the Trustee undertakes
        or defends any litigation arising in connection with this Trust or to
        protect a Participant's or Beneficiary's rights under the Arrangements,
        the Company agrees to indemnify the Trustee against the Trustee's costs,
        reasonable expenses and liabilities (including, without limitation,
        attorneys' fees and expenses) relating thereto and to be primarily
        liable for such payments. If the Company does not pay such costs,
        expenses and liabilities in a reasonably timely manner, the Trustee may
        obtain payment from the Trust.

(c)     Prior to a Change in Control, the Trustee may consult with legal counsel
        (who may also be counsel for the Company generally) with respect to any
        of its duties or obligations hereunder. Following a Change in Control
        the Trustee shall select independent legal counsel and may consult with
        counsel or other persons with respect to its duties and with respect to
        the rights of Participants or their Beneficiaries under the
        Arrangements.

(d)     The Trustee may hire agents, accountants, actuaries, investment
        advisors, financial consultants or other professionals to assist it in
        performing any of its duties or obligations hereunder and may rely on
        any determinations made by such agents and information provided to it by
        the Company.

(e)     To furnish the employers with such information in the Trustee's
        possession as the Company may need or desire for tax or other purposes.

(f)     The Trustee shall have, without exclusion, all powers conferred on the
        Trustee by applicable law, unless expressly provided otherwise herein.

(g)     Notwithstanding any powers granted to the Trustee pursuant to this Trust
        Agreement or to applicable law, the Trustee shall not have any power
        that could give this Trust the objective of carrying on a business and
        dividing the gains

                                       15
<PAGE>   16

        therefrom, within the meaning of section 301.7701-2 of the Procedure and
        Administrative Regulations promulgated pursuant to the Internal Revenue
        Code.

SECTION 11.    COMPENSATION AND EXPENSES OF THE TRUSTEE

The Trustee's compensation shall be as agreed in writing from time to time by
the Company and the Trustee. The Company shall pay all administrative expenses
and the Trustee's fees and shall promptly reimburse the Trustee for any fees and
expenses of its agents. If not so paid, the fees and expenses shall be paid from
the Trust.

SECTION 12.    RESIGNATION AND REMOVAL OF THE TRUSTEE

(a)     Prior to a Change in Control, the Trustee may resign at any time by
        written notice to the Company, which shall be effective sixty (60) days
        after receipt of such notice unless the Company and the Trustee agree
        otherwise. Following a Change in Control, the Trustee may resign only
        after the appointment of a successor Trustee or as provided by Section
        12(c) below.

(b)     The Trustee may be removed by the Company on sixty days (60) days notice
        or upon shorter notice accepted by the Trustee prior to a Change in
        Control. Subsequent to a Change in Control, the Trustee may only be
        removed by the Company with the consent of a two-thirds majority of the
        Participants.

(c)     If the Trustee resigns within two years after a Change in Control, as
        defined herein, the Company, or if the Company fails to act within a
        reasonable period of time following such resignation, the Trustee shall
        apply to a court of competent jurisdiction for the appointment of a
        successor Trustee or for instructions.

(d)     Upon resignation or removal of the Trustee and appointment of a
        successor Trustee, all assets shall subsequently be transferred to the
        successor Trustee. The transfer shall be completed within sixty (60)
        days after the resignation, removal or transfer, unless the Company
        extends the time limit.

(e)     If the Trustee resigns or is removed, a successor shall be appointed by
        the Company, in accordance with Section 13 hereof, by the effective date
        of resignation or removal under paragraph(s) (a) or (b) of this section.
        If no such appointment has been made, the Trustee may apply to a court
        of competent jurisdiction for appointment of a successor or for
        instructions. All expenses of the Trustee in connection with the
        proceeding shall be allowed as administrative expenses of the Trust.

                                       16
<PAGE>   17

SECTION 13.     APPOINTMENT OF SUCCESSOR

(a)     If the Trustee resigns or is removed in accordance with Section 12
        hereof, the Company may appoint, subject to Section 12, any third party
        national banking association with a market capitalization exceeding
        $1,000,000,000 to replace the Trustee upon resignation or removal. The
        successor Trustee shall have all of the rights and powers of the former
        Trustee, including ownership rights in the Trust. The former Trustee
        shall execute any instrument necessary or reasonably requested by the
        Company or the successor Trustee to evidence the transfer.

(b)     The successor Trustee need not examine the records and acts of any prior
        Trustee and may retain or dispose of existing Trust assets, subject to
        Section 8 and 9 hereof. The successor Trustee shall not be responsible
        for and the Company shall indemnify and defend the successor Trustee
        from any claim or liability resulting from any action or inaction of any
        prior Trustee or from any other past event, or any condition existing at
        the time it becomes successor Trustee.

SECTION 14.     AMENDMENT OR TERMINATION

(a)     This Trust Agreement may be amended by a written instrument executed by
        the Trustee and the Company. Notwithstanding the foregoing, no such
        amendment shall conflict with the terms of the Arrangements or shall
        make the Trust revocable.

(b)     The Trust shall not terminate until the date on which Participants and
        their Beneficiaries have received all of the benefits due to them under
        the terms and conditions of the Arrangements.

(c)     Upon written approval of all Participants or Beneficiaries entitled to
        payment of benefits pursuant to the terms of the Arrangements, the
        Company may terminate this Trust prior to the time all benefit payments
        under the Arrangements have been made. All assets in the Trust at
        termination shall be returned to the Employer.

(d)     This Trust Agreement may not be amended or terminated by the Company for
        two (2) years following a Change in Control without the written consent
        of a majority of the Participants; provided however, the Trust Agreement
        may be amended by the Company and the Trustee following a Change in
        Control without the written consent of a majority of the Participants to
        comply with legal or regulatory requirements necessary to maintain the
        tax status for Participants or Beneficiaries.

(e)     In no event may this Trust Agreement be terminated as to any Accounts
        which have been established without the consent of the Participants or
        Beneficiaries for whom such Account was established..

                                       17
<PAGE>   18

SECTION 15.    CHANGE IN CONTROL

(a)     For purposes of this Trust, the following terms shall be defined as set
        forth below:

        (1)     Threatened Change in Control shall mean, as determined by the
                Company in its discretion:

                      Any pending offer for the Company's outstanding shares of
                      common stock, or any pending offer to acquire the Company
                      by merger or consolidation, or any other pending action or
                      plan to effect a Change in Control of the Company.

        (2)    Change in Control - The term "Change in Control" as used herein
               shall mean the occurrence of one of the following:

                             (i) the Company consolidates or merges with or into
                      another corporation, or is otherwise reorganized, if the
                      Company is not the surviving corporation in such
                      transaction or if after such transaction any other
                      corporation, association or other person, entity or group
                      or the shareholders thereof own, direct and/or indirectly,
                      more than 50% of the then outstanding shares of common
                      stock or more than 50% of the assets of the Company; or

                             (ii) more than 35% of the then outstanding shares
                      of common stock of the Company are, in a single
                      transaction or in a series of related transactions, sold
                      or otherwise transferred to or are acquired by any other
                      corporation, association or other person, entity or group,
                      whether or not any such shareholder or any shareholders
                      included in such group were shareholders of the Company
                      prior to the Change in Control; or

                             (iii) all or substantially all of the assets of the
                      Company are sold or otherwise transferred to or otherwise
                      acquired by any other corporation, association or other
                      person, entity or group; or

                             (iv) the occurrence of any other event or
                      circumstance which is not covered by (i) through (iii)
                      above which the Board determines affects control of the
                      Company and constitutes a Change in Control for purpose of
                      this Agreement.

(b)     The General Counsel of the Company shall have the specific authority to
        determine whether a Potential Change in Control or Change in Control has
        transpired under the guidance of this Section 15(a) and shall be
        required to give the Trustee notice of a Change in Control or a
        Potential Change in Control. The


                                       18
<PAGE>   19

        Trustee shall be entitled to rely upon such notice, but if the Trustee
        receives notice of a Change in Control from another source, the Trustee
        shall make its own independent determination.

SECTION 16.    FAILURE TO PAY

"Failure to Pay" shall mean that the circumstances described in either (a) or
(b) have occurred:

(a)     Any Plan Participant shall have notified the Trustee and the Company in
        writing that the Company shall have failed to pay to the Participant,
        when due, either directly or by direction to the Trustee in accordance
        with the terms hereof, at least 75% of any and all amounts which the
        Participant was entitled to receive at any time in accordance with the
        terms of any Plan, the Payment Schedule or this trust Agreement, and
        that such amount remains unpaid. Such notice must set forth the amount,
        if any, which was paid to the Participant, and the amount which the
        Participant believes he was entitled to receive under the Arrangements,
        the Payment Schedule and this Trust. Subject to this Trust, the failure
        to make such payment shall have continued for a period of 30 days after
        receipt of such notice by the Trustee and by the Company,and during such
        30 day period, the Company shall have failed to prove, by clear and
        convincing evidence as determined by the Trustee in its sole and
        absolute discretion, that such amount was in fact paid or was not due
        and payable; or

(b)     More than two Participants in an Arrangement shall have notified the
        Trustee and the Company in writing, either individually or jointly, that
        they have not been paid, when due, amounts to which they are entitled
        under the Arrangements, the Payment Schedule and this Trust. Within 15
        days after receipt of such notice, the Trustee shall determine on a
        preliminary basis, whether any failure to pay such Participants has
        resulted in a failure to pay when due, directly or by direction, at
        least 75% of the aggregate amount due to all Participants under the
        Arrangements, the Payment Schedule or this Trust and that such amount
        remains unpaid. Subject to this Trust, if the Trustee determines that
        such a failure has occurred, then it shall so notify the Company and
        Participants in writing. If the Company shall fail to prove by clear and
        convincing evidence as determined by the Trustee in its sole and
        absolute discretion that such payments have been made or were not due, a
        Failure to Pay shall be deemed to have occurred.

SECTION 17.    MISCELLANEOUS

(a)     Any provision of this Trust Agreement prohibited by law shall be
        ineffective to the extent of any such prohibition, without invalidating
        the remaining provisions hereof.

                                       19
<PAGE>   20

(b)     The Employer hereby represents and warrants that all of the Arrangements
        have been established, maintained and administered in accordance with
        all applicable laws, including without limitation, ERISA. The Employer
        hereby indemnifies and agrees to hold the Trustee harmless from all
        liabilities, including attorney's fees, relating to or arising out of
        the establishment, maintenance and administration of the Arrangements.
        To the extent the Employers do not pay any of such liabilities in a
        reasonably timely manner, the Trustee may obtain payment from the Trust.

(c)     Benefits payable to Participants and their Beneficiaries under this
        Trust Agreement may not be anticipated, assigned (either at law or in
        equity), alienated, pledged, encumbered or subjected to attachment,
        garnishment, levy, execution or other legal or equitable process.

(d)     This Trust Agreement shall be governed by and construed in accordance
        with the laws of North Carolina.

                                       20
<PAGE>   21

IN WITNESS WHEREOF, this Grantor Trust Agreement has been executed on behalf of
the parties hereto on the day and year first above written.


COMPANY                                 TRUSTEE

By:                                     By:
    /s/ E. A. ROSKOVENSKY                   /s/ Joe O. Long
- --------------------------------        ---------------------------------

Its:                                    Its:
     Compensation Committee                  SVP/GE
- --------------------------------        ---------------------------------

ATTEST:                                 ATTEST:


- --------------------------------        ---------------------------------

By:                                     By:

- --------------------------------        ---------------------------------

Its:                                    Its:

- --------------------------------        ---------------------------------

[ATTACH AN ADDITIONAL SIGNATURE PAGE FOR EACH SUBSIDIARY THAT IS A PARTY TO THE
TRUST AGREEMENT.]


                                       21
<PAGE>   22

                                    EXHIBIT A

                              QUADRAMED CORPORATION
                       NON-QUALIFIED DEFERRED COMPENSATION
                             PLANS AND ARRANGEMENTS



1.      QuadraMed Corporation Deferred Compensation Plan, effective January 1,
        2000.

2.      QuadraMed Corporation Stock Exchange Deferred Compensation Plan,
        effective January 3, 2000.

3.      QuadraMed Corporation Supplemental Executive Retirement Program,
        effective January 1, 2000.


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