CYBERMEDIA INC
10-Q, 1998-05-15
PREPACKAGED SOFTWARE
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                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549



                                    FORM 10-Q


                QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d)
                     OF THE SECURITIES EXCHANGE ACT OF 1934


                  For the quarterly period ended March 31, 1998

                         Commission file number 0-21289



                                CYBERMEDIA, INC.
             (Exact name of registrant as specified in its charter)




            Delaware                                    95-4347239
 (State or other jurisdiction                        (I.R.S. Employer
of incorporation or organization)                  Identification Number)


        2850 Ocean Park Blvd., Suite 100, Santa Monica, California 90405
                    (Address of principal executive offices)
                                   (Zip Code)
                                 (310) 581-4700
              (Registrant's telephone number, including area code)


         Indicate by check mark whether the registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the  Securities  Exchange  Act of
1934  during  the  preceding  12 months  (or for such  shorter  period  that the
registrant was required to file such reports),  and (2) has been subject to such
filing requirements for the past 90 days.(1) Yes [X] No [ ];(2) Yes [ X ] No [ ]

         As of May 5, 1998,  12,773,606 shares of the Registrant's Common Stock,
$0.01 par value were issued and outstanding.







                                       1
<PAGE>                                                                        
<TABLE>

<S>                                                                                              <C>


                                                           CYBERMEDIA, INC.

                                                           TABLE OF CONTENTS

PART I.  FINANCIAL INFORMATION                                                                   PAGE

         Item 1.  Financial Statements

                  Consolidated Balance Sheets At March 31, 1998 and December 31, 1997               3

                  Consolidated Statements of Operations for the Three Months ended March 31,
                  1998 and 1997                                                                     4

                  Consolidated Statements of Cash Flows for the Three Months ended March 31,        5
                  1998 and 1997

                  Notes to Consolidated Financial Statements                                        6

         Item 2.  Management's Discussion and Analysis of Financial Condition and
                  Results of Operations                                                             9

PART II. OTHER INFORMATION

         Item 1. Legal Proceedings                                                                 23

         Item 5. Other Information                                                                 25

         Item 6. Exhibits and Reports on Form 8-K                                                  25



                  Signature                                                                        26

                  Index to Exhibits                                                                27

</TABLE>


                                       2
<PAGE>


<TABLE>
<S>                                                       <C>                           <C>

                                                     PART I. FINANCIAL INFORMATION

Item 1. Financial Statements
                                              CYBERMEDIA, INC.
                                         CONSOLIDATED BALANCE SHEETS

                                                             March 31, 1998               December 31, 1997
                                                          ---------------------         ----------------------
                                        Assets
Current assets:
        Cash and cash equivalents                               $22,536,000                   $25,059,000
        Marketable securities                                           ---                     1,001,000
        Trade accounts receivable, net                            5,174,000                    19,851,000
        Inventory                                                 3,667,000                     3,590,000
        Prepaid expenses                                          1,150,000                     1,417,000
        Deferred taxes                                            3,619,000                     3,619,000
        Other current assets                                        686,000                     1,091,000
                                                          ---------------------         ----------------------
          Total current assets                                   36,832,000                    55,628,000

Furniture, fixtures and equipment, net                            4,200,000                     4,191,000
Other assets                                                        216,000                       284,000
                                                          ---------------------         ----------------------

Total assets                                                    $41,248,000                   $60,103,000
                                                          =====================         ======================

                         Liabilities and Stockholders' Equity
Current liabilities
        Accounts payable                                         $9,443,000                    $8,753,000
        Accrued expenses                                          2,519,000                     2,917,000
        Related party payable                                           ---                       618,000
        Income taxes payable                                         17,000                     2,787,000
        Unearned revenue                                          3,494,000                     3,655,000
        Grant payable                                               390,000                       390,000
        Current portion of capital lease                                ---                        17,000
        Deferred obligation for acquired R&D                      2,663,000                     2,913,000
                                                          ---------------------         ----------------------
          Total current liabilities                              18,526,000                    22,050,000

Capital lease obligation & deferred rent                            270,000                       284,000
Deferred obligation for acquired R&D                                563,000                     1,125,000
                                                          ---------------------         ----------------------

          Total liabilities                                      19,359,000                    23,459,000

Stockholders' equity
        Common stock                                                129,000                       126,000
        Additional paid-in capital                               58,911,000                    57,587,000
        Accumulated deficit                                     (36,823,000)                  (20,774,000)
        Accumulated other comprehensive income (loss)              (328,000)                     (295,000)
                                                          ---------------------         ----------------------
          Total stockholders' equity                             21,889,000                    36,644,000

Total liabilities and stockholders' equity                      $41,248,000                   $60,103,000
                                                          =====================         ======================

</TABLE>

           See accompanying notes to consolidated financial statements


                                       3
<PAGE>
<TABLE>
<S>                                                              <C>                      <C>

                                                CYBERMEDIA, INC.
                                      CONSOLIDATED STATEMENTS OF OPERATIONS


                                                                     Quarter Ended           Quarter Ended
                                                                    March 31, 1998           March 31, 1997
                                                                 ----------------------   ---------------------

Revenue                                                                 $4,697,000              $16,533,000

Cost of goods sold                                                       1,281,000                4,213,000
                                                                 ----------------------   ---------------------

Gross profit                                                             3,416,000               12,320,000

Operating expenses

   Research and development                                              2,830,000                1,545,000
   Sales and marketing                                                  13,924,000                8,155,000
   General and administrative                                            2,983,000                  970,000
                                                                 ----------------------   ---------------------
Total operating expenses                                                19,737,000               10,670,000
                                                                 ----------------------   ---------------------

Operating income (loss)                                                (16,321,000)               1,650,000

Other income                                                               280,000                  521,000
                                                                 ----------------------   ---------------------

Income (loss) before income taxes                                      (16,041,000)               2,171,000

Provision for income taxes                                                   8,000                  839,000
                                                                 ----------------------   ---------------------

Net income (loss)                                                     $(16,049,000)              $1,332,000
                                                                 ======================   =====================

Net income (loss) per share - basic                                        $(1.27)                  $0.11
Net income (loss) per share - diluted                                      $(1.27)                  $0.10

Shares used in computing net income (loss) per share - basic            12,655,000               11,932,000

Shares used in computing net income (loss) per share - diluted          12,655,000               13,420,000
</TABLE>


           See accompanying notes to consolidated financial statements




                                       4
<PAGE>
<TABLE>
<S>                                                              <C>                        <C>





                                                  CYBERMEDIA, INC.
                                       CONSOLIDATED STATEMENTS OF CASH FLOWS

                                                                       Three Months Ended March 31,
                                                                 ------------------------------------------
                                                                       1998                      1997
                                                                 -----------------          ---------------
Cash flow from operating activities:
   Net income (loss)                                               $(16,049,000)              $1,332,000
   Adjustments to reconcile net loss to net cash used in
     operating activities:
   Depreciation                                                         452,000                  108,000
   Deferred rent                                                        (14,000)                       -
   Accelerated vesting of option grants                                 776,000                        -               
Changes in assets and liabilities:
   Trade accounts receivable, net                                    14,677,000               (4,429,000)        
   Inventory                                                            (77,000)                 805,000                            
   Prepaid expenses                                                     267,000                  557,000
   Other current assets                                                 405,000                  185,000
   Accounts payable                                                     690,000               (1,212,000)     
   Accrued expenses and related party payable                        (1,016,000)                 513,000
   Income taxes payable                                              (2,770,000)                 839,000                   
   Unearned revenues                                                   (161,000)                (295,000)
   Deferred obligation for acquired R&D                                (812,000)                       -    
                                                                 -----------------          ---------------
         Net cash used in operating activities                       (3,632,000)              (1,597,000)
                                                                 -----------------          ---------------

Cash flows provided by (used in) investing activities -
   Proceeds from marketable securities                                1,001,000                        -    
   Purchases of furniture, fixtures and equipment                      (424,000)                (367,000)
   Goodwill and other assets                                             31,000                        - 
                                                                 -----------------          ---------------
         Net cash provided (used) by investing activities               608,000                 (367,000)
                                                                 -----------------          ---------------

Cash flows provided by (used in) financing activities:
         Payment of capital lease obligations                           (17,000)                  (3,000)          
         Proceeds from the issuance of common stock                     551,000                   21,000                    
         Proceeds from the issuance of common stock                                                                          
           upon initial public offering                                       -                 (259,000)
                                                                 -----------------          ---------------
         Net cash provided (used) by financing activities               534,000                 (241,000)
                                                                 -----------------          ---------------

Effect of Exchange Rate changes on cash                                 (33,000)                       -
                                                                 -----------------          ---------------

         Net decrease in cash and cash equivalents                   (2,523,000)              (2,205,000)

Cash and cash equivalents at beginning of year                       25,059,000               39,322,000
                                                                 -----------------          ---------------

Cash and cash equivalents at end of period                          $22,536,000              $37,117,000
                                                                 =================          ===============
</TABLE>

           See accompanying notes to consolidated financial statements





                                       5
<PAGE>


                                CYBERMEDIA, INC.
                          NOTES TO FINANCIAL STATEMENTS
                                 March 31, 1998
                                   (Unaudited)

1.       Basis of  Presentation

         The consolidated  statements of operations and cash flows for the three
         months ended March 31, 1998 and 1997 and the consolidated balance sheet
         as of March 31, 1998 are unaudited, however all adjustments, consisting
         of  normal  recurring  adjustments,   which  are,  in  the  opinion  of
         management,   necessary  for  a  fair  presentation  of  the  financial
         condition  and  results for the interim  periods are  reflected.  These
         consolidated  financial  statements  should be read in conjunction with
         the consolidated  financial  statements and notes thereto together with
         management's discussion and analysis of financial condition and results
         of operations  contained in CyberMedia's Annual Report on Form 10-K for
         the fiscal  year ended  December  31,  1997.  The results for the three
         months  ended  March 31,  1998 are not  necessarily  indicative  of the
         results for the entire year ending December 31, 1998.

 2.       Accounts Receivable

         Accounts receivable,  net decreased between December 31, 1997 and March
         31, 1998  primarily due to collections of monies owed to the Company by
         distributors.

3.       Inventories

         Inventories,  consisting  of software  product  and  related  packaging
         materials are stated at the lower of cost (first-in,  first-out method)
         or market as detailed below.
<TABLE>
<S>                                                                   <C>                <C>

                                                                         March 31,         December 31,
                                                                      ---------------    -----------------
                                                                           1998                1997

          Finished goods                                                 $3,018,000            $3,024,000
          Components                                                        723,000               640,000
          Reserve for obsolete inventory                                    (74,000)              (74,000)
                                                                      ---------------    -----------------
          Total inventories:                                              $3,667,000           $3,590,000
                                                                      ===============    =================
</TABLE>


4.       Income Taxes Payable

         The decrease in income taxes payable which  occurred  between  December
         31, 1997 and March 31, 1998  relates to federal and state tax  payments
         made by the Company in February  1998 to the Internal  Revenue  Service
         and the Franchise Tax Board  respectively,  related to 1997 taxes owed.
         No  benefit  has  been  recognized  in the  consolidated  statement  of
         operations  for loss in the first three  months of 1998 due to the lack
         of history of operating profits.





                                       6
<PAGE>

                                CYBERMEDIA, INC.
                          NOTES TO FINANCIAL STATEMENTS
                                 March 31, 1998
                                   (Unaudited)

5.       Impact of Recent Accounting Pronouncements


         In June 1997, the Financial  Accounting  Standards  Board (FASB) issued
         SFAS No,  130,  "Reporting  Comprehensive  Income,"  which  establishes
         standards  for  reporting  and  disclosure  of  comprehensive   income.
         Comprehensive  income extends net earnings (loss) to include changes in
         equity   such  as  foreign   currency   translation   adjustments   and
         mark-to-market  adjustments on marketable  securities.  SFAS No. 130 is
         effective  for fiscal  years  beginning  after  December  15,  1997 and
         requires  reclassification of financial  statements for earlier periods
         to be provided for comparative purposes. The Company has not determined
         the manner in which it will  present the  information  required by SFAS
         No. 130 in its annual  consolidated  financial  statements for the year
         ending  December 31, 1998.  The Company's  total  comprehensive  income
         (loss)  for all  periods  presented  herein  would  not  have  differed
         materially  from those  amounts  reported  as net income  (loss) in the
         consolidated statements of operations.

         Also in June  1997,  the  FASB  issued  SFAS  131,  "Disclosures  About
         Segments of an  Enterprise  and  Related  Information."  The  Statement
         establishes  standards for the manner in which public  companies report
         information about operating segments in annual financial statements and
         requires  those  enterprises  to  report  selected   information  about
         operating segments in interim financial reports issued to shareholders.
         This Statement is effective for annual financial statements for periods
         beginning  after  December 15, 1997 and for interim  periods  after the
         first year of adoption.  The Company has not yet  determined the impact
         of adopting the disclosure requirements of SFAS 131.

         In October 1997, the American Institute of Certified Public Accountants
         ("AICPA")  released  Statement  of  Position  97-2:  "Software  Revenue
         Recognition"  (SOP 97-2).  Among other things,  SOP 97-2 eliminates the
         distinction  between  significant and insignificant  vendor obligations
         promulgated  by  SO  91-1  and  requires  each  element  of a  software
         arrangement  to meet  certain  criteria in order to  recognize  revenue
         allocated to that element.  Additionally,  SOP 97-2 requires that total
         fees  under  an  arrangement  be  allocated  to  each  element  in  the
         arrangement based upon vendor specific objective evidence,  as defined.
         SOP 97-2 was  effective for software  transactions  entered into by the
         Company in 1998 and in subsequent periods.

         As a result of certain  issues  raised in applying SOP 97-2,  the AICPA
         issued a  Statement  of  Position  which will  delay for one year,  the
         effective  date of certain  provisions of SOP 97-2 with respect to what
         constitutes  vendor-specific  objective  evidence  of fair value of the
         delivered  software element in certain  multiple  element  arrangements
         entered  into by  entities  that  never  sell  such  software  elements
         separately.

         The  Company   expects  that  the  adoption  of  SFAS  130   "Reporting
         Comprehensive  Income,"  SFAS 131,  "Disclosures  About  Segments of an
         Enterprise  and Related  Information,"  and SOP 97-2,  all of which are
         effective for the full year 1998,  will have a minimal  impact on prior
         year and current quarter  consolidated  statements of operations,  cash
         flows and  financial  position  as the  Company's  reports  are already
         substantially  in  compliance  with the new  requirements.  However the
         ultimate resolution of the implementation  issues referred to above, or
         additional issues not yet raised or addressed by the AICPA could change
         the Company's expectation.

                                       7
<PAGE>



                                CYBERMEDIA, INC.
                          NOTES TO FINANCIAL STATEMENTS
                                 March 31, 1998
                                   (Unaudited)

6.       Earnings Per Share

         Per share data is based on the weighted average number of common shares
         and dilutive common stock equivalents  outstanding for the period.  Due
         to the loss in the first quarter of 1998,  common stock equivalents are
         not included in the  computation  of fully diluted  earnings per share.
         The earnings per share information presented for the three months ended
         March 31, 1997 has been  restated to conform with the  requirements  of
         the SFAS 128, "Earnings per Share," and is detailed below.
<TABLE>
<S>                                                                    <C>                    <C>

                                      Computation of Per Share Income (Loss)
                                                                          For the three months ended
                                                                                     March 31,
                                                                       --------------------------------------
                                                                             1998                1997
       Net income (loss)                                                $(16,049,000)         $1,332,000

       Common shares outstanding - basic
       Weighted common shares outstanding during period - basic:          12,655,000          11,932,000

       Net income (loss) per share - basic                                       $(1.27)              $0.11

       Common shares outstanding - diluted
       Common Stock options and warrants outstanding:                             ---          1,488,000

       Weighted common shares outstanding during period - diluted         12,655,000          13,420,000

       Net income (loss) per share - diluted                                     $(1.27)              $0.10
</TABLE>


7.       Contingencies

         During the first quarter of 1998, the Company was named and served as a
         defendant in a number of shareholder class action lawsuits which assert
         claims under the Securities  Exchange Act of 1934, the California Civil
         Code and the  California  Business and  Professions  Code.  The Company
         intends to defend against these actions vigorously.

         During the first  quarter of 1998 the Company  filed a lawsuit  against
         Symantec Corporation, et al., alleging, inter alia, misappropriation of
         the Company's trade secrets.  A counterclaim has been filed against the
         Company. The Company intends to defend against this action vigorously.





                                       8
<PAGE>






Item 2. MANAGEMENT'S  DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS

     The  discussion  in  "Management's  Discussion  and  Analysis of  Financial
Condition  and  Results  of  Operations"   contains  trend  analysis  and  other
forward-looking  statements  within the meaning of Section 27A of the Securities
Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934,
as amended.  Actual results could differ materially from those set forth in such
forward-looking  statements as a result of the factors set forth under  "Factors
Affecting  Operating  Results" below,  and other risks detailed in the Company's
Registration  Statement  on  Form  S-1  (Registration  No.  333-11063)  declared
effective by the  Securities  and Exchange  Commission on October 22, 1996,  the
Company's  Annual  Report on Form 10-K for the fiscal  year ended  December  31,
1997, and as detailed from time to time in the Company's  reports filed with the
Securities and Exchange Commission.

    The  following   information   should  be  read  in  conjunction   with  the
consolidated  financial statements and the notes thereto and in conjunction with
Management's  Discussion  and  Analysis of  Financial  Condition  and Results of
Operations in CyberMedia's  Annual Report on Form 10-K for the fiscal year ended
December 31, 1997. This analysis is provided  pursuant to applicable  Securities
and Exchange Commission  regulations and is not intended to serve as a basis for
projections of future events.

Overview

    The  Company  is a  leading  provider  of  software  products  that  provide
automatic  service  and  support  to PC users in the  Windows  environment.  The
Company commenced operations in November 1991 and introduced its first automatic
service and support product,  Win Win, in 1993. The Company introduced the first
Windows 95 compatible  version of its First Aid product line in September  1995.
During 1996,  1997 and the first three months of 1998,  over 90%,  over 75%, and
over 50%, respectively, of the Company's net revenues were attributable to sales
of its First Aid products.

    In October 1996, the Company  introduced Oil Change,  a product that updates
software  applications  and device  drivers  installed  on a user's PC, over the
Internet.  The  Company  also  has a  number  of  new  product  development  and
introduction   efforts  under  way,  including  its  first  enterprise  product,
CyberMedia  Support  Server (CSS) Repair Engine which was released at the end of
1997.

     On  April 2,  1997,  the  Company  acquired  certain  assets  from  Luckman
Interactive  which included  ownership in all  intellectual  property  rights to
Microhelp Uninstaller.  This acquisition was accounted for largely as a purchase
of in-process research and development and was expensed during the quarter ended
June 30,  1997.  The  technology  from  this  product  was  incorporated  in the
development  of the  Company's  UnInstaller  product  which  uninstalls  Windows
applications, and was introduced in May of 1997.

    Effective April 14, 1997, CyberMedia acquired Walk Softly, Inc., an internet
privacy  software  developer  based in Los Altos,  California  in  exchange  for
CyberMedia  Common Stock.  The acquisition of Walk Softly was accounted for on a
pooling of interests  basis and the  consolidated  financial  statements for all
periods  presented  herein have been restated as required by such treatment.  In
September,  1997 the Company released Guard Dog Deluxe, a personal  security and
privacy product for internet users.

    On September 30, 1997, the Company acquired certain rights from ServiceWare,
Inc. which included access and resale rights to certain ServiceWare  technology.
This   transaction  was  accounted  for  largely  as  in  process  research  and
development and was expensed during the quarter ended September 30, 1997.

    Revenues are generated from sales of software to distributors, resellers and
end-users and are  recognized  upon shipment of products,  net of provisions for
estimated  future returns and  allowances,  provided that no significant  vendor
obligations  remain  and  collection  of  accounts  receivable  is  deemed to be
probable.  With the  introduction of First Aid 95 in September 1995,  CyberMedia
implemented  a policy of offering  customers  updates to certain of its products
over the  Internet  at no  additional  cost.  The  

                                       9
<PAGE>

Company  has for all  periods  deferred a portion of all First Aid,  Oil Change,
UnInstaller  Guard Dog Deluxe and CSS  revenue  ratably  over  estimated  update
periods,  generally one year from the date of sale.  Under SOP 97-2,  adopted by
the Company effective January 1, 1998, the Company will maintain this policy for
its First Aid, UnInstaller Guard Dog Deluxe and CSS products. Because Oil Change
has a subscription  renewal program which is separately available one-year after
the initial  purchase of the  product,  effective  January 1, 1998,  the Company
increased the deferral amount on sales of this product to more properly  reflect
such  subscription  use. At March 31, 1998 the Company's  balance sheet included
$3.5  million of unearned  revenues  which will be  recognized  ratably over the
estimated update or in the case of Oil Change,  subscription periods,  generally
one year. To the extent that revenues from these products  continue to grow on a
quarterly  basis,  the total amount of deferred revenue may continue to increase
and be reported on the balance sheet as unearned revenue.

    The Company  monitors  the levels of  purchases  and returns on a product by
product and customer by customer basis. Sales are made subject to certain rights
of return and reserves are established at time of shipment for potential  future
return of product based on product history,  analysis of retail sell-through and
other factors.  In addition,  the Company may on occasion grant price protection
to distributors to 1) enhance  sell-through of an older version of its products,
prior to a new  release,  or 2) respond  to market  pressures  on pricing  where
appropriate.

    During  the  first  quarter  of 1998,  the  Company  worked  with its  major
distributors  to adjust  inventory  levels and reduce their accounts  receivable
balances.  As a result,  the Company  authorized returns in the first quarter of
1998 of $11.5 million,  of which $2.9 million was received by March 31, 1998 and
charged to the reserve for returns.  After such returns and additional  reserves
provided  during the first quarter of 1998, the allowance for returns balance as
of March 31, 1998 was $11.9  million.  To further  facilitate  the  reduction of
accounts receivable balances,  and channel inventory levels, the Company shipped
virtually  no product to  distributors  during the first  quarter of 1998.  This
action reduced revenue for the first quarter of 1998 by a significant amount and
contributed to the significant loss reported in the quarter.

    In accordance with Statement of Financial  Accounting  Standards No. 86, the
Company is required to capitalize  eligible computer software  development costs
upon the  achievement of  technological  feasibility,  subject to net realizable
value considerations. To date, the Company has charged all such costs to product
development expenses because such costs have not been material.

Results of Operations

    The following table sets forth,  as a percentage of net revenues,  statement
of operations data for the periods indicated:

                                              Three Months Ended
                                                   March 31,
                                             1998           1997
    Net revenues......................          100.0%         100.0%
    Cost of revenues..................           27.3           25.5
                                               -------         -------
      Gross profit....................           72.7           74.5
    Operating expenses:
      Research and development........           60.3            9.3
      Sales and marketing.............          296.4           49.3
      General and administrative......           63.5            5.9
                                               -------         -------
         Total operating expenses.....          420.2           64.5
                                               -------         -------
         Profit (loss) from operations         (347.5)          10.0
    
    Other income .....................            6.0            3.2
                                               -------         -------
         Profit (loss) before income           
           taxes......................         (341.5)          13.2
    Income tax expense................            0.2            5.1
                                               -------         -------
         Net profit (loss)............         (341.7)%          8.1%
                                               =======         =======   

    Net Revenues. Net revenues decreased 72% to $4.7 million in the three months
ended  March 31,  1998 from $16.5  million in the three  months  ended March 31,
1997.  The  Company's  net  revenues  consist of license  fees for its  software
products,  less  provision  for returns and  allowances.  The Company  sells its

                                       10
<PAGE>

products  primarily to distributors  for resale to retailers as well as directly
to consumers  through direct mail, the Internet and through  software  catalogs.
The  decrease  in net  revenues  during the period was largely  attributable  to
significantly  fewer and smaller  orders  placed by the  Company's  distributors
during the first quarter of 1998, which was based upon the Company's  continuing
work with its major  distributors  on analysis and  assessment of inventories at
distribution,  and  sell-through  of its products.  Inventories of the Company's
products held by  distributors as measured in number of days of sales at current
sell-through  rates, at March 31, 1998 were significantly lower than at December
31, 1997. In addition,  the Company provided price protection on its UnInstaller
product during the first quarter of 1998, which was charged to the provision for
returns and allowances.

    Net revenue from international sales accounted for approximately 18% and 15%
of net revenues for the three months ended March 31, 1998 and 1997 respectively.
The increase in net revenues  from  international  sales as a percentage  of net
revenues  between  these  periods  resulted  from a greater  decrease in overall
revenue in the U.S. markets from the receivable and inventory reduction programs
described above. The decrease in international revenues in absolute dollars from
the first  quarter  of 1997 to the first  quarter  of 1998  resulted  from fewer
orders placed by distributors  resulting from inventory  analysis and assessment
similar to that described  above for the domestic  business.  As a result of its
international  operations,  the Company now  denominates  certain  international
sales in local  currencies,  primarily  in Europe  and Japan.  As a result,  the
Company  is  subject  to the risks  associated  with  fluctuations  in  currency
exchange rates.  The Company does not currently  engage in hedging  transactions
and there can be no assurance that it will not incur significant  losses related
to currency  fluctuations.  Risks inherent in the Company's  international sales
generally include the impact of such fluctuating  exchange rates, longer payment
cycles,  unexpected changes in regulatory  requirements,  seasonality due to the
slowdown in European business activity during the third quarter, and tariffs and
other trade barriers. There can be no assurance that these factors will not have
a material adverse effect on the Company's future business,  financial condition
and results of operations.

    Cost of  Revenues.  Cost of revenues  were $1.3 million and $4.2 million for
the three month  periods  ended March 31, 1998 and 1997,  respectively.  Cost of
revenues consists primarily of the cost of product media,  product  duplication,
documentation  and order  fulfillment  and  royalties.  The decreases in cost of
revenues  were due  primarily  to  decreased  unit  shipments  of the  Company's
products  during the first  quarter of 1998 as  compared  to the same  period in
1997.

     Gross  Margin.  Gross  margins  were 73% and 75% in the three  months ended
March 31, 1998 and 1997, respectively.

    Research and  Development.  Research and development  expenses  increased by
83.2% from $1.5 million in the three months ended March 31, 1997 to $2.8 million
in the same period in 1998,  representing  9%, and 60% of net  revenues in these
quarters,  respectively.  Research and development expenses consist primarily of
personnel  costs and, to a lesser extent,  payment to third parties for contract
services, required to conduct the Company's development efforts. The increase in
research and development  expenses was primarily  attributable to an increase in
personnel  from 53 in the first three months of 1997 to 97 in the same period in
1998, as the Company  increased its product  development  efforts to support new
product  introductions  and upgrades.  The increase in research and  development
expenses as a percent of revenue was primarily due to the decrease in revenue in
the three  months  ended  March 31, 1998 as compared to the same period in 1997.
The Company  believes that  significant  investments in product  development are
required to remain  competitive and anticipates  that it will continue to devote
substantial resources to research and development.

    Sales and Marketing.  Sales and marketing expenses grew from $8.2 million in
the three  months  ended March 31,  1997 to $13.9  million in the same period of
1998, representing 71% and 296% of net revenues in these periods,  respectively.
Sales  and  marketing  expenses  consist  primarily  of costs of all  sales  and
marketing  personnel,  sales  commissions,  co-op and other  advertising  costs,
postage and printing costs  associated with direct mail  solicitations,  package
design costs, trade show costs and costs of preparing promotional materials. The
increases  in the  dollar  amount  of  sales  and  marketing

                                       11
<PAGE>

expenses were due primarily to increases in  advertising,  co-op  programs,  and
increases in the number of sales and marketing personnel employed to address new
sales  opportunities and to support the introduction of new products.  Sales and
marketing  headcount  grew from 62 to 101 between the first three months of 1997
and the same period in 1998.  The increase in sales and marketing  expenses as a
percent of revenue was due  primarily  to the  decrease  in revenue  between the
first three months of 1997 and the same period in 1998. The Company expects that
sales and marketing expenditures will increase in absolute dollars in the future
as it invests in expanding its third-party distribution channels, and introduces
new products, such as CSS, and expands its operations outside the United States.

    General and  Administrative.  General and administrative  expenses increased
from  $970,000 in the three month period ended March 31, 1997 to $3.0 million in
the  same  period  in 1998,  representing  6% and 64% of net  revenues  in these
periods, respectively.  General and administrative expenses consist primarily of
personnel costs for finance, administration,  operations and general management,
as well as legal and accounting  expenses.  The increase in the dollar amount of
general  and  administrative  expenses  was due  principally  to  growth  in the
infrastructure of the Company's finance, administrative and operations groups in
order to support the Company's  expanded  operations,  and to a lesser extent to
compensation  expense related to accelerated vesting of stock options to certain
founders and executives of the Company who resigned  during the first quarter of
1998.  Headcount  in these  areas  increased  from 27 to 59 from the first three
months of 1997 to the first three  months of 1998.  The  increase in general and
administrative  expenses  as a  percent  of  revenue  was due  primarily  to the
decrease in revenue  between the first three  months of 1997 and the same period
in 1998. The Company expects that its general and  administrative  expenses will
increase  in  absolute  dollars  in  the  future  as it  expands  its  staffing,
information systems and infrastructure.

    Other  Income.  Other  income was  $280,000  and $521,000 in the three month
periods ended March 31, 1998 and 1997,  respectively.  Other income  consists of
interest income and interest  expense and currency related losses and gains. The
decrease in other income from the first  quarter of 1997 to the first quarter of
1998 was due  primarily  to a  reduction  in  interest  income  due to a smaller
invested balance of cash during the latter period.

    Provision  for  Income  Taxes.  The  provision  for  income  taxes  includes
estimated foreign taxes attributable to activities during the three months ended
March 31, 1998. In addition,  the provision for income taxes for the three month
period ended March 31, 1997  includes the  provision  recorded  during the first
quarter of that year which was recorded at the Company's estimated effective tax
rate  which was 38%.  The  Company  had  federal  and state net  operating  loss
carry-forwards  of  approximately  $3.1 million at December 31, 1997. These loss
carry-forwards  expire  at  various  dates  beginning  in the year  2006 and are
subject to certain  limitations  as  prescribed  by Section 382 of the  Internal
Revenue Code of 1986,  as amended.  The Company has not  reflected  deferred tax
assets for its losses because of its lack of history of profitable operations.

Liquidity and Capital Resources

    Initially,  the Company  financed its operations  primarily  through private
sales of Preferred Stock totaling $10.5 million.  Furthermore,  in October 1996,
the Company  completed an initial public offering of 3,250,000  shares of Common
Stock at $16.00 per share. Net proceeds to the Company were approximately  $41.5
million.  In the first  three  months of 1997 and 1998,  the  Company  used $1.6
million and $3.6 million of cash, respectively,  in operating activities. During
the three months  ended March 31,  1997,  the Company used net cash in operating
activities  principally to support increases in accounts  receivable  associated
with  increased net  revenues.  During the three months ended March 31, 1998 the
Company's  use of cash to support  the loss in such period and to pay 1997 taxes
was partially offset by collections on outstanding accounts receivables.

    In the  first  three  months  of 1997  and  1998,  the  Company's  investing
activities  consisted  of  purchases  of  furniture,   fixtures  and  equipment,
primarily  PCs,  and  accessories  in  the  amount  of  $362,000  and  $424,000,
respectively.  In addition,  during the first three months of 1998, $1.0 million
of  marketable  securities  matured  and  were  transferred  to  cash  and  cash
equivalents.  The Company expects that its capital

                                       12
<PAGE>

expenditures  may increase as the Company's  employee base continues to grow. At
March  31,  1998,   the  Company  had  no  material   commitments   for  capital
expenditures.

    To date, the Company has not invested in derivative  securities or any other
financial  instruments  that  involve  a  high  level  of  complexity  or  risk.
Management  expects  that in the future  cash in excess of current  requirements
will be invested in short-term, interest-bearing, investment grade securities.

    At  March  31,  1998,  the  Company  had  $22.5  million  in cash  and  cash
equivalents,  and  $18.3  million  in  working  capital.  The  Company  also had
available a $1.0 million unsecured revolving line of credit which expires in May
1998.  At March  31,  1998 the  Company  had  commitments  for cash  outlays  of
approximately   $3.2  million  associated  with  the  acquisition  of  MicroHelp
UnInstaller  and  technology  from  ServiceWare  Inc.,  payable over the next 21
months.  Subsequent to March 31, 1998 approximately  $600,000 of this obligation
has been paid.  The  Company  believes  that its  current  cash  balances,  cash
available under its line of credit and cash flow from  operations,  if any, will
be  sufficient  to meet these  needs as well as its other  working  capital  and
capital  expenditure  requirements for at least the next 12 months.  The Company
also believes that additional  debt or equity  financing will be available to it
should the need  arise.  The Company  does  expect its cash and cash  equivalent
balances  to  decrease  in the next few  quarters  due to the  lower  levels  of
revenues  generated in both the fourth  quarter of 1997 and the first quarter of
1998, and the reduced amounts of cash collections which will result.

    The Company recognizes that some of its internally used computer systems and
programs  have not yet been  certified by  supplying  vendors as being Year 2000
compliant.  The  Company  has  appointed  a Year 2000  compliance  committee  to
determine the extent to which it is vulnerable to such date truncation problems.
There  can  be no  guarantee  that  the  systems  of  the  Company's  suppliers,
distributors  and others upon which the Company's  systems and/or personnel rely
will be  timely  converted,  or that a failure  to  convert  or an  incompatible
conversion by one of these parties would not have a material  adverse  effect on
the Company.  The Company does not yet have an estimate of the costs  associated
with Year 2000 compliance work.

    New  releases  of the  Company's  software  products  have been  designed to
address  processing  for the year 2000 to the extent it has been  required.  The
Company's Year 2000 compliance  committee  intends to have then current versions
of its software Year 2000 compliant by the end of 1998.  However,  to the extent
that  third  party  products  bundled  with the  Company's  products  by  system
integrators are not compliant,  the Company may have no knowledge as to the year
2000 readiness of those third party products.  In addition,  it is possible that
claims could be asserted  against the Company or its customers  concerning  year
2000 issues and  regardless of their merits or lack thereof,  these claims could
be material.

Factors Affecting Operating Results

    Limited Operating  History and History of Operating Losses.  The Company has
only a  limited  operating  history  upon  which  to base an  evaluation  of its
business and prospects.  The Company  commenced  operations in November 1991 and
introduced its first automatic  service and support  product,  Win Win, in 1993.
The Company  introduced the first Windows 95 compatible version of its First Aid
product line in September 1995. During 1996, both the Company's net revenues and
operating  expenses,  particularly sales and marketing  expenditures,  increased
rapidly compared to prior periods.  From inception to March 31, 1998 the Company
generated net sales of approximately $119.5 million, of which $114.5 million, or
96% of such amount,  was  generated in the  twenty-seven  months ended March 31,
1998. The Company has incurred net losses in each of the last five fiscal years,
resulting  in an  accumulated  deficit of $36.8  million at March 31,  1998.  In
addition,   since  1992,  the  Company's   operating   expenses  have  increased
significantly  as a  result  of  efforts  to  expand  its  sales  and  marketing
operations,  including  international  sales,  to fund greater levels of product
development and to increase its administrative infrastructure. The Company's net
revenues  in 1997  increased  85% over the net  revenues  for the same period in
1996. This increase was attributable in part, to sales of software products, the
rights to which were  Company  acquisitions  in 1997.  There can be no assurance
that the  Company's net revenues will continue to remain at or increase from the
level experienced in 1997 or that net revenues will not decline  sequentially as
they did in the  fourth  quarter  of 1997 and the  first  quarter  of 1998.  The
Company  anticipates that in the future it will make significant  investments in
its operations,  particularly to develop and introduce new products,  to support
sales activities,

                                       13
<PAGE>

to expand into new markets such as enterprise, international and OEM and that as
a result, operating expenses will increase significantly. If net revenues do not
increase correspondingly,  the Company is likely to continue to incur net losses
and its financial condition will be materially  adversely affected.  The Company
has not yet  achieved  profitability  on an  annual  basis,  and there can be no
assurance that the Company will achieve or sustain  profitability on a quarterly
or annual basis.  Furthermore,  operating results for future periods are subject
to numerous  uncertainties.  The Company's prospects must be considered in light
of  the  risks  encountered  by  companies  with  limited  operating  histories,
particularly  companies in new and rapidly evolving  markets.  While the Company
believes that it has sufficient  cash resources to meet its  obligations for the
next twelve months,  no assurance  exists that current cash and cash  equivalent
balances,  and cash from  operations,  if any, and existing credit lines will be
sufficient to fund future  operations of the Company or that outside  sources of
funds will be  available  when and if such funds are needed.  In  addition,  the
Company's  future operating  results will depend upon, among other factors,  the
demand for the  Company's  software  products,  the level of  product  and price
competition,  the  Company's  success  in  expanding  its  direct  and  indirect
distribution  channels,  in  attracting  and  retaining  motivated and qualified
personnel, the ability of the Company to expand its international sales, develop
and market new products and product upgrades and manage product transitions, the
ability of the Company to control costs,  the growth of activity on the Internet
and the World Wide Web (the "Web"),  and general  economic  conditions.  Many of
these factors are beyond the Company's control. If the Company is not successful
in addressing such risks, the Company will be materially adversely affected.
    
     Risk of Product Returns. The Company's business includes a substantial risk
of product returns from  distributors,  retailers and end users,  either through
the exercise of contractual return rights or as a result of the Company's policy
of assisting  customers in balancing and updating  inventories.  Individual  end
users may  return  products  within 60 days of the date of  purchase  for a full
refund. Most retailers and distributors also have the ability to return products
for a full refund. The rate of product returns may increase because of a variety
of factors,  including competitors' promotional or other activities, an increase
in the proportion of the Company's business  attributable to mass merchandisers,
overstocking by the Company's distributors or retailers due to unrealized demand
for new products,  or a decline in demand for the Company's products as compared
to  historical  levels.  As the Company  introduces  new products and enters new
markets  where the  Company  has had  limited  experience,  the risk of  product
returns may increase. In particular, the Company has recently released First Aid
98, Guard Dog Deluxe and UnInstaller Deluxe. In addition,  in the event that the
Company's  packaging is claimed to infringe on the intellectual  property rights
of third  parties,  the  Company  could be  required  to recall its  distributed
products for repackaging, or to cease shipping product in its current packaging,
which could materially adversely affect the business,  results of operations and
financial condition of the Company. In particular,  the Company agreed to change
the packaging of its UnInstaller product after February 1998. To the extent this
product is returned after that date, such product may not be resold.

    Although the Company establishes  reserves based on estimated future returns
of  products,  taking  into  account  the timing of new  product  introductions,
promotional  activities,  distributor and retailer  inventories of the Company's
products  and other  factors,  there can be no assurance  that actual  levels of
returns will not significantly exceed amounts anticipated by the Company.  There
can be no assurance that the level of returns will not significantly increase in
the  future.  Particularly  in light of recent new  product  introductions,  any
material increase in the level of returns could materially  adversely affect the
Company's business, results of operations and financial condition.

    During  the  first  quarter  of 1998,  the  Company  worked  with its  major
distributors  to adjust  inventory  levels and reduce their accounts  receivable
balances.  As a result,  the Company  authorized returns in the first quarter of
1998 of $11.5 million,  of which $2.9 million was received by March 31, 1998 and
charged to the reserve  for  returns.  After  returns  and  additional  reserves
provided  during the first quarter of 1998, the allowance for returns balance as
of March 31, 1998 was $11.9  million.  To further  facilitate  the  reduction of
accounts receivable balances,  and channel inventory levels, the Company shipped
virtually  no product to  distributors  during the first  quarter of 1998.  This
action reduced revenue for the first quarter of 1998 by a significant amount and
contributed to the significant loss reported in the quarter.

                                       14
<PAGE>

    Potential   Fluctuations  in  Quarterly  Results.  The  Company's  quarterly
operating  results  have  fluctuated  in the past and are  expected to fluctuate
significantly  in the  future.  These  fluctuations  may  arise as a result of a
number of factors, including the number and timing of new product introductions,
upgrades and product enhancements by the Company or its competitors,  purchasing
patterns of  distributors  and customers,  marketing and  promotional  programs,
pricing and other competitive pressures,  order deferrals and product returns in
anticipation  of new  products  or upgrades  to  existing  products,  the mix of
distribution  channels  through  which the  Company's  products  are  sold,  the
Company's  decisions  regarding hiring and other expenses,  market acceptance of
the  Company's  products,  market  acceptance  of  commerce  over the  Internet,
technological  limitations of the Internet,  the developing nature of the market
for the Company's products,  general economic conditions and other factors.  The
Company  generally ships products as orders are received and,  accordingly,  the
Company has historically  operated with relatively little backlog.  As a result,
quarterly revenues will depend  predominantly on the volume and timing of orders
received during a particular  quarter,  both of which are difficult to forecast.
In fact,  the Company  typically  generates a large  percentage of its quarterly
revenues during the last few weeks of the quarter. A significant  portion of the
Company's operating expenses are relatively fixed in the short term, and planned
expenditures  are based on sales  forecasts.  To the extent  that such  expenses
precede forecasted net revenues,  the Company's business,  results of operations
and financial condition will be materially adversely affected. In addition,  the
consumer software industry in which the Company operates has seasonal  elements.
In recent years, the consumer  software industry has experienced lower demand in
the summer  months  relative to other  periods.  If net revenues  fall below the
Company's expectations, expenditure levels as a percentage of total net revenues
could be disproportionately high, and operating results would be immediately and
adversely affected.  The Company believes that  period-to-period  comparisons of
its operating  results are not  meaningful  and should not be relied upon as any
indication of future performance. Due to the foregoing factors, among others, it
is likely that the Company's  future  quarterly  operating  results from time to
time will not meet the expectations of securities  analysts or investors,  which
may have an adverse effect on the price of the Company's common stock.

    Management of Growth;  Dependence on Key Personnel.  The Company's  business
has grown  rapidly  during the past two years and such growth has placed and, if
sustained,  will  continue  to  place,  significant  demands  on  the  Company's
management and resources.  Recently, the Company has significantly increased the
scale of its  operations  to  support  increased  sales  volumes  and to address
critical   infrastructure  and  other   requirements.   This  increase  included
substantial  investments in sales and marketing to support sales  activities and
the hiring of a number of new employees, which have resulted in higher operating
expenses.  Between  December 1, 1995 and March 31,  1998,  the number of Company
employees  increased from approximately 20 to approximately 257, and the Company
currently  expects to hire  additional  employees  during  1998.  Subsequent  to
December 31, 1997 the  Company's  Chief  Executive  Officer and Chief  Financial
Officer resigned. The Company has found replacements for these positions and has
entered into employment  agreements  with these  executive  officers in order to
help assure their retention by the Company.  However,  there can be no assurance
that any such  employment  agreements  will  sufficiently  incent such executive
officers  to remain with the  Company.  The Company  does not  maintain  any key
person  insurance  policies on the lives of any of its executive  officers.  The
Company's ability to manage any future growth, should it occur, will depend upon
the Company's ability to retain these individuals and other executives,  as well
as the successful expansion of its sales,  marketing,  research and development,
customer support and  administrative  infrastructure.  There can be no assurance
that the Company will be able to attract, manage and retain additional personnel
to support any future growth or will not  experience  significant  problems with
respect to any  infrastructure  expansion  or the  attempted  implementation  of
systems,  procedures  and  controls.  Any  failure in one or more of these areas
would have a  material  adverse  effect on the  Company's  business,  results of
operations and financial condition.

    The  Company's  future  success  also depends on its  continuing  ability to
attract and retain highly qualified  technical  personnel.  Competition for such
personnel is intense and there can be no assurance that the Company will be able
to retain its key  technical  employees  or that it will be able to attract  and
retain  additional  highly  qualified  technical  personnel  in the future.  Any
inability to attract and retain the necessary  technical  personnel could have a
material  adverse  effect on the Company's  business,  results of operations and
financial condition.

                                       15
<PAGE>

    Product Concentration; Risks Associated with First Aid Upgrades. During 1996
and 1997,  over 90% and over 75%,  respectively,  of the  Company's net revenues
were  attributable  to sales of its First Aid  products.  Although  the  Company
anticipates  that sales of its First Aid products will account for a substantial
portion of its net revenues in the future,  the Company  believes  that sales of
its new products such as Oil Change, UnInstaller,  Guard Dog Deluxe and CSS also
will contribute significantly.  There can be no assurance that net revenues from
the First Aid  products  will  continue to grow at  historical  rates or sustain
current levels. The Company's future financial  performance will depend in large
part on the  successful  development,  introduction  and customer  acceptance of
UnInstaller,  Guard Dog Deluxe,  Oil Change and other new product  offerings and
enhanced versions of the Company's products including CyberMedia Support Server,
the first  offering in the Company's  enterprise  product line. A decline in the
demand for First Aid or other  ActiveHelp  products,  failure to achieve  market
acceptance of upgrades to such products or failure of net revenues  derived from
such  products  to meet the  Company's  expectations,  whether  as a  result  of
competition,  technological  change  or other  factors,  would  have a  material
adverse  effect on the Company's  business,  results of operations and financial
condition.

    Competition.   The  PC  software  industry  is  intensely   competitive  and
characterized   by  short   product   life  cycles  and   frequent  new  product
introductions. The Company competes with software companies of varying sizes and
resources,  including  Network  Associates  Inc.,  Symantec  Corp.,  Quarterdeck
Corporation,  SystemSoft  Corporation and others.  Furthermore,  the Company may
compete  with other  companies  that  introduce  automatic  service and support,
security and anti-virus  protection  software products.  Moreover,  there are no
proprietary barriers to entry that could keep existing and potential competitors
from developing  similar products or selling competing products in the Company's
markets.  To the extent that the  Company's  competitors  bundle their  software
products  with  leading  hardware,  application  software  or  operating  system
vendors,  or if one or more of the operating system vendors,  such as Microsoft,
IBM, Intel or others  succeeds in  incorporating  functionality  comparable,  or
perceived as  comparable,  to that offered by the Company in its  products,  (or
separately  offers  comparable  products),  the Company's  business,  results of
operation and financial condition could be materially adversely affected.  There
can be no assurance that the Company will be able to compete  successfully  with
existing  or   potential   competitors.   In   particular,   Microsoft's   "Zero
Administration  for Windows"  initiative  is a collection of  technologies  from
Microsoft that make the Windows family of systems easier to use for the consumer
and easier to manage for IS  administrators.  There can be no assurance that any
such  initiative by Microsoft or others would not render the Company's  products
uncompetitive  or obsolete.  Furthermore  there can be no  assurance  that other
current or potential competitors with longer operating histories,  significantly
greater  financial,  technical,  marketing  or  other  resources,  significantly
greater  name  recognition  or a larger  installed  base of  customers  than the
Company will not introduce  products  comparable,  or perceived as comparable to
those of the  Company.  Increased  competition  may  result in the loss of shelf
space or a reduction in demand or sell-through of the Company's products, any of
which could have a material adverse effect on the Company's business, results of
operations and financial condition.

The Company also expects that  competition will increase as a result of software
industry  consolidations.  In addition,  current and potential  competitors have
established, or may establish cooperative relationships among themselves or with
third parties to increase the ability of their  products to address the needs of
the Company's prospective  customers.  Accordingly,  it is possible that current
and potential  competitors or alliances among competitors may emerge and rapidly
acquire  significant  market share.  Increased  competition  may result in price
reductions,  reduced gross margins, and loss of market share, any of which could
have a material adverse effect on the Company's business,  operating results and
financial condition.  In addition,  the Company provides price protection to its
distributors  in the event  the  Company  reduces  its  prices.  There can be no
assurance that the Company will be able to compete  successfully against current
and future  competitors or that competitive  pressures faced by the Company will
not materially and adversely affect its business, financial condition or results
of operations.

The enterprise software market targeted by the CyberMedia Support Server product
line is expected to be subject to intense  competition  from a number of sources
including solutions currently being utilized by IS administrators.  There can be
no assurance  that the CSS product line will gain  acceptance in the  enterprise
market or that,  if  accepted,  competitors  with  longer  operating  histories,
significantly  greater  financial  technical,  marketing  and  other  resources,
significantly  greater name recognition and a larger installed base



                                       16
<PAGE>

of  customers  than the  Company  will not  introduce  products  comparable,  or
perceived as comparable to those of the Company.

    In addition to  software  company  competitors,  the Company  also  competes
indirectly  against  alternative  sources  of  technical  support,  such  as the
technical support  departments of hardware and software  vendors.  Additionally,
the Internet  provides  hardware and software vendors with a new medium to offer
technical support  services.  The Company expects that many vendors will provide
Internet-based  technical  support services to support their existing and future
products.  The availability of these technical support services could materially
dilute the value of the Company's products and have a material adverse effect on
the Company's  market  position,  business,  results of operations and financial
condition.

    Dependence  on  Distribution  Channels.  The  Company  currently  sells  its
products primarily through distributors for resale to the retail channel.  Sales
to such distributors accounted for approximately 69% and 66%,  respectively,  of
the Company's net revenues in 1996 and 1997.

    Sales to a limited number of distributors  have constituted and are expected
to continue to constitute a  substantial  portion of the Company's net revenues.
Sales to the Company's top two distributors  accounted for approximately 25% and
25%,  respectively,  of the  Company's  net  revenues  in  1996,  25%  and  25%,
respectively,  of the  Company's  net  revenues  in 1997  and 25% and 11% of the
Company's net revenues in the three months ended March 31, 1998. No other single
customer  accounted  for more  that 10% of net  revenues  in any of the  periods
discussed  above.  The  loss  of,  or  reduction  in,  orders  from any of these
distributors  could have a material  adverse  effect on the Company's  business,
results  of  operations  and  financial  condition.  Historically,  margins  for
distributors  in the PC software  industry have been low,  competition  has been
intense and  distributors  have relied on timely payments from their  customers.
Financial difficulties of any distributors could render the Company's associated
accounts receivable uncollectible, which could have a material adverse effect on
the Company's  business,  results of  operations  and  financial  condition.  In
addition, any special distribution  arrangements or product pricing arrangements
that the  Company may  implement  for  strategic  purposes in one or more of its
distribution channels could materially adversely affect its margins.

    The distribution  channels through which consumer software products are sold
have been characterized by rapid change,  including consolidations and financial
difficulties  of certain  distributors  and  retailers  and the emergence of new
retailers such as general mass merchandisers. In addition, due to an increase in
the number of software applications, there are an increasing number of companies
competing  for access to these  channels.  Retailers of the  Company's  products
typically have a limited amount of shelf space and  promotional  resources,  and
there is intense competition for high quality and adequate levels of shelf space
and  promotional   support  from  the  retailers.   The  Company  believes  this
competition  for shelf  space  will  increase  in the near  term as  competitors
introduce new automatic service and support software.  There can be no assurance
that retailers  will continue to purchase the Company's  products or provide the
Company's products with adequate levels of shelf space and promotional  support,
the  lack of  which  would  have a  material  adverse  effect  on the  Company's
business, results of operations and financial condition. The Company has entered
into and seeks to continue to establish  strategic  alliances  with  third-party
vendors to  increase  and vary the  distribution  of its  automatic  service and
support products.  To date, none of these agreements or strategic  alliances has
generated  significant  revenue and there can be no assurance  that any of these
agreements or strategic  alliances will be a material source of revenues for the
Company.  In  addition,  there can be no  assurance  that these  agreements  and
alliances  will not be amended or terminated  prior to their  expiration  due to
changed commercial conditions or other such reasons.

     Net  revenues  from direct mail sales in 1997 and the first three months of
1998  represented  approximately  8% and 18% of net  revenues  in each of  these
periods, respectively. Sales from direct mail, which comprise a large proportion
of direct sales, have historically  operated at lower profitability  levels than
sales through  distributors.  Accordingly,  quarterly shifts in the mix of sales
through  distributors  and through direct sales could cause  fluctuations in the
Company's profitability.  There can be no assurance that the mix of sales or the
relative  profitability by distribution channel will remain at current levels in
the future.

                                       17
<PAGE>

    Dependence  on Microsoft  Windows and Windows NT. The  Company's  success is
dependent  on the  continued  widespread  use  of the  Windows  and  Windows  NT
operating  systems for PCs. The  Company's  ActiveHelp  products are designed to
automatically  detect,  diagnose and resolve common  problems in the Windows and
Windows  NT  operating  environment.  Although  Windows  operating  systems  are
currently  used by many  PC  users,  other  companies,  including  International
Business  Machines  Corporation and Apple Computer,  Inc., and Sun Microsystems,
Inc., have developed or are developing other operating systems that compete,  or
will compete, with Windows. In the event that any of these alternative operating
systems become widely accepted in the PC  marketplace,  demand for the Company's
products could be adversely affected, thereby materially adversely affecting the
Company's business,  results of operations and financial condition. In addition,
Microsoft  may  introduce  a new  operating  system to replace  Windows or could
incorporate  some or many of the key features of the  Company's  products in new
versions of its operating  systems,  thereby  eliminating  the need for users to
purchase the Company's products.  Specifically, the Company expects Microsoft to
release Windows '98 in calendar 1998. To the extent that the Company's  products
are not  compatible  with  Windows  '98,  the Company may need to  significantly
update its products. In addition the Company may experience  significant returns
of older versions of its products. The inability to adapt current products or to
develop new products for use with any new  operating  systems on a timely basis,
or the delay in the  introduction  of  Microsoft  Windows  '98,  would  have a
material  adverse  effect on the Company's  business,  results of operations and
financial condition.

    In addition,  the Company's ability to develop products based on Windows and
Windows NT operating systems and release these products immediately prior to, or
at the time of  Microsoft's  release of new and upgraded  Windows and Windows NT
products is substantially  dependent on its ability to gain  pre-release  access
to, and to develop  expertise  in,  current  and future  versions of Windows and
Windows NT . There can be no assurance  that the Company will be able to provide
products that are  compatible  with future  Windows and Windows NT releases on a
timely basis, with or without the cooperation of Microsoft.

    Developing  Market.  The  Company's  products  address  the new and  rapidly
evolving  market for  automatic  service  and support  software.  The market for
automatic  service and support  software  products  has only  recently  begun to
develop and is characterized  by an increasing  number of existing and potential
market  entrants who are in the process of introducing  or developing  automatic
service  and  support  software.  As is typical in the case of a new and rapidly
evolving  market,  the demand  and market  acceptance  for  recently  introduced
products are subject to a high level of uncertainty and risk. It is difficult to
predict  the  future  growth  rate  and  size of this  market.  There  can be no
assurance that the market for the Company's  products will develop,  that demand
for the  Company's  products or for  automatic  service and support and Internet
privacy and security software products in general will increase or that the rate
of growth of this demand will be sustainable or will not decrease. The Company's
ability  to  develop  and  successfully   market  additional   products  depends
substantially  on the  acceptance of automatic  service and support  software by
individual  and  corporate  users  as an  effective  means of  addressing  their
technical  support  requirements  and the  acceptance  of  Internet  privacy and
security  software  as an  effective  means of  protecting  their  critical  and
sensitive information. If the market fails to develop, develops more slowly than
expected or becomes saturated with competitors,  or if the Company's products do
not achieve or sustain market  acceptance,  the Company's  business,  results of
operations and financial condition will be materially adversely affected.

    New Product Development and Technological  Change.  Substantially all of the
Company's net revenues have been derived, and substantially all of the Company's
future net revenues are expected to be derived,  from the sale of its  automatic
service and support  software  products.  The market for  automatic  service and
support  software  products is characterized  by rapid  technological  advances,
evolving  industry  standards in computer  hardware and software  technology and
frequent new product introductions and enhancements. The Company's products must
be  continually  updated  to  address  the new and  evolving  technical  support
requirements  of  third-party  hardware  and  software.  Failure  to  anticipate
technical  difficulties  that arise from use of these  third-party  products and
incorporate  solutions to such  difficulties  into the Company's  products would
have a material adverse effect on continued  market  acceptance of the Company's
products. The Company's ability to design, develop, test and support on a timely
basis  new  software   products,   updates  and  enhancements  that  respond  to
technological  developments  and emerging  industry  standards in the  Company's
current market as well as new markets such as the enterprise  market is critical
to the Company's future success. There can be no assurance that the Company will
be  successful

                                       18
<PAGE>

in such efforts or that the Company will not experience  difficulties that could
delay or prevent the successful  development,  introduction and marketing of new
products and enhancements,  or that its new products,  upgrades and enhancements
will  adequately  meet the  requirements  of the  marketplace and achieve market
acceptance.  The introduction of new products,  upgrades or enhanced versions of
existing  products is subject to the risk of development  delays due to resource
constraints,  technological  change and other factors. In addition,  the Company
may encounter  difficulties or delays in developing  products for the enterprise
market in which the  technical  and  functional  requirements  for  products are
different  from and often more complex than those in the retail  market.  If the
Company is unable to develop on a timely basis, new software products,  upgrades
or  enhancements  to  existing  products  or if such new  products,  upgrades or
enhancements do not achieve market acceptance,  the Company's business,  results
of operations and financial condition would be materially adversely affected.
    
     The  Company  supplements  its  in-house  product  development  by engaging
work-for-hire software engineers in India. In addition, the Company from time to
time  engages  other  software  engineers on a contract  basis.  Any loss of the
services of these engineers due to political or economic  instability or for any
other reason could adversely affect the Company's  product  development  efforts
and thereby could materially adversely affect the Company's business, results of
operations and financial condition.

    Dependence  on the  Internet.  The  commercial  viability  of the  Company's
products  and the  Company's  ability to execute its  strategy  to leverage  the
Internet as a platform for its products  and  services  are  dependent  upon the
continued development and acceptance of the Internet. In addition, the Company's
future success may be dependent upon continued growth in the use of the Internet
in order to support the distribution of products and future upgrades. The use of
the Internet as a  distribution  channel is new and  unproven  and  represents a
significant departure from traditional distribution methods employed by software
companies.  Critical  issues  concerning  the  commercial  use of  the  Internet
(including security,  reliability,  cost, ease of use, accessibility,  speed and
potential tax or other government  regulation)  remain unresolved and may affect
the  use of the  Internet  as a  medium  to  support  the  functionality  of the
Company's products as well as to distribute software.  There can be no assurance
that the use of the Internet will remain  effective for either current or future
products.  The failure of the  development  and acceptance of the Internet would
have a material adverse effect on the Company's business,  results of operations
and financial condition. The Company's future success depends, in part, upon the
future  growth of the  Internet  for  commercial  transactions.  There can be no
assurance  that   communication  or  commerce  over  the  Internet  will  become
widespread  and it is not known  whether  this market will develop to the extent
necessary to sustain or increase the demand for the Company's  products sold via
electronic  commerce.  The  Internet  may not  prove to be a  viable  commercial
marketplace  for  a  number  of  reasons,  including  inadequate  communications
bandwidth  and a lack of  secure  payment  mechanisms.  To the  extent  that the
Internet  continues to experience  significant growth in the number of users and
level of use,  there can be no assurance that the Internet  infrastructure  will
continue  to be able to  support  the  demands  placed  upon it.  Moreover,  the
Internet  could lose its viability due to delays in the  development or adoption
of new standards and protocols  required to handle  increased levels of Internet
activity or due to increased governmental regulation. Changes in or insufficient
availability of  telecommunications  services to support the Internet also could
result in slower response times which might adversely affect customers'  ability
or willingness  to access the Company's  products or upgrades over the Internet.
In  addition,  the  security  and privacy  concerns of  existing  and  potential
customers,  as well as  concerns  related to computer  viruses,  may inhibit the
growth of the  Internet  marketplace  generally  and the  customer  base for the
Company's  products in  particular.  If use of the Internet does not continue to
grow,  if the Internet  infrastructure  does not  effectively  support  customer
demand or if hardware and  software  vendors do not continue to post updates and
patches on the Internet,  the  Company's  business,  results of  operations  and
financial condition could be materially adversely affected.

    Limited  Protection of Proprietary  Rights. The Company's success is heavily
dependent  upon its  proprietary  software.  The Company  relies  primarily on a
combination   of   copyright,   trademark   and  trade  secret  laws,   employee
confidentiality   and  nondisclosure   agreements,   third-party   nondisclosure
agreements  and other  methods of  protection  common in the  consumer  software
industry to protect its proprietary  rights.  The Company  licenses its products
primarily  under  "shrink  wrap"  license  agreements  that  are not  signed  by
licensees  and  therefore  may  be  unenforceable  under  the  laws  of  certain
jurisdictions.   In  addition,   the

                                       19
<PAGE>

Company has two United  States patent  applications  pending and intends to seek
international and additional United States patents on its technology.  There can
be no assurance that patents will issue from the Company's pending  applications
or that  any  claims  allowed  from the  pending  patent  applications  or those
hereafter  filed will be of  sufficient  scope or strength,  or be issued in all
countries  where the  Company's  products  can be sold,  to  provide  meaningful
protection or any commercial  advantage to the Company or that any patents which
may be issued to the Company will not be challenged  and  invalidated.  Although
from time to time the Company obtains  copyright  registrations on certain items
of its  technology,  existing  copyright  laws provide only limited  protection.
Despite the Company's  efforts to protect its proprietary  rights,  unauthorized
parties may attempt to copy or otherwise  obtain and use the Company's  products
or  technology  that the Company  considers  proprietary,  and third parties may
develop similar technology independently. Furthermore, there can be no assurance
that  others will not  infringe  the  Company's  intellectual  property  rights.
Policing unauthorized use of the Company's products is difficult,  and while the
Company  is unable to  determine  the  extent  to which  piracy of its  software
products  exists,  software  piracy can be expected to be a persistent  problem.
There  can be no  assurance  that  the  Company  can  meaningfully  protect  its
proprietary  rights.  A failure  by the  Company  to  meaningfully  protect  its
intellectual  property  rights  could  have a  material  adverse  effect  on the
Company's business,  financial condition and results of operations.  The Company
also relies in part, on technology  licenses  from third  parties.  In the event
that such licenses are  terminated,  the Company  would need to license  similar
technology from alternative sources or develop its own technology.  In the event
that the Company  could not license  such  similar  technology  on  commercially
viable terms or otherwise successfully develop its own technology, the Company's
business,  results of  operations  and financial  condition  could be materially
adversely  affected.  In addition,  there can be no assurance that the Company's
competitors will not  independently  develop  technologies and products that are
substantially  equivalent or superior to those of the Company without  violating
the Company's  proprietary rights, the  commercialization  of which could have a
material  adverse  effect on the Company's  business,  results of operations and
financial condition.

    As the  number  of  software  products  in the  industry  increases  and the
functionality of these products increasingly  overlaps,  software developers may
become  increasingly  subject to  infringement  claims.  From time to time,  the
Company has received  communications  from third parties  asserting that certain
products may infringe upon the intellectual  property rights of others. To date,
no such claim has resulted in litigation or the payment of any damages. However,
there can be no assurance  that existing or future  infringement  claims against
the Company with respect to current or future products will not result in costly
litigation  or require the Company to enter into royalty  bearing  licenses with
third  parties  or to  discontinue  use of  certain  portions  of the  Company's
technology if licenses are not available on acceptable terms.

    The Company intends to continue expansion of the international  distribution
of its products.  The laws of some foreign  countries  either do not protect the
Company's  proprietary rights or offer only limited protection for those rights.
The Company has not registered its copyrights in any foreign countries. While in
most  foreign  countries  registration  is not  required  in  order  to  receive
copyright  protection,  the  ability to bring an  enforcement  action and obtain
certain  remedies  depends on compliance  with that  country's  copyright  laws.
Consequently,  the Company's  failure to register its copyrights abroad may make
enforcement of these rights more  difficult or reduce the available  remedies in
any  enforcement  action.  The Company is  currently  pursuing  further  foreign
registrations  of its trademarks on a limited basis,  but due to the substantial
costs involved and potential prior existing  rights,  unfavorable  laws or other
obstacles  to  obtaining  trademark  protection,  the Company may not be able to
prevent a third party from using its trademarks in a foreign jurisdiction.

    System  Interruption  and Security Risks.  The Company's  ability to provide
product  functionality  through  the  Internet  is  dependent  on its ability to
protect its system from interruption,  whether by damage from fire,  earthquake,
power  loss,  telecommunications  failure,  unauthorized  entry or other  events
beyond  the  Company's  control.  Most  of  the  Company's  computer  equipment,
including its processing equipment, is currently located at a single site. While
the Company  believes  that its  existing and planned  precautions  of redundant
systems,  regular data backups and other  procedures are adequate to prevent any
significant  system  outage  or  data  loss,  there  can  be no  assurance  that
unanticipated  problems  will not cause  such a  failure  or loss.  Despite  the
implementation of security  measures,  the Company's  infrastructure may also be
vulnerable to computer viruses, hackers or similar disruptive problems caused by
its  customers,  employees

                                       20
<PAGE>

or other Internet users. Any damage or failure that causes  interruptions in the
Company's  operations  could have a  material  adverse  effect on the  Company's
business, results of operations and financial condition.  Computer break-ins and
other  disruptions  could  jeopardize the security of information  stored in and
transmitted  through the  computer  systems of the  individuals  and  businesses
utilizing the Company's products, which could result in significant liability to
the Company and also may deter customers and potential  customers from using the
Company's  services.  Persistent  problems continue to affect public and private
data  networks.  For  example,  in a number of networks,  hackers have  bypassed
network security and misappropriated confidential information.

    Volatility  of Stock Price.  The market price of the shares of the Company's
Common  Stock is likely  to be highly  volatile  and  could be  subject  to wide
fluctuations in response to factors such as actual or anticipated  variations in
the Company's operating results, announcements of technological innovations, new
products or new contracts by the Company or its competitors, third party reviews
or awards on the  Company's  or its  competitor's  products,  developments  with
respect to patents,  copyrights  or  proprietary  rights,  changes in  financial
estimates  by  securities  analysts,  conditions  and trends in the software and
other technology industries,  adoption of new accounting standards affecting the
software  industry,  general market conditions and other factors.  Further,  the
stock market has  experienced  extreme price and volume  fluctuations  that have
particularly  affected  the  market  prices  of equity  securities  of many high
technology  companies and that often have been unrelated or  disproportionate to
the operating performance of such companies. Declines in market prices generally
may adversely affect the market price of the Company's Common Stock. The Company
has been named as a  defendant  in a number of class  action  litigations  which
could result in  substantial  costs and a diversion of management  attention and
resources, which would have a material adverse effect on the Company's business,
results of operations  and financial  condition.  There can be no assurance that
additional  actions will not be brought against the Company.  On March 22, 1998,
an amended  complaint was filed,  adding the Company as a defendant to a lawsuit
filed on March 2, 1998 in Los Angeles Superior Court,  against defendant Luckman
Interactive Inc. by plaintiffs Mark Novisoff,  Timothy O'Pry, Janet Van Pelt and
Thomas Lynch. Prior to this, the Company was not a party to this lawsuit.  These
actions, as well as general economic,  political and market conditions,  such as
recessions or  international  currency  fluctuations,  may adversely  affect the
market price of the Common Stock.


    Product  Liability.  The Company's  software  products may contain errors or
failures.  There can be no assurance  that,  despite  testing by the Company and
testing and use by current and potential customers,  errors will not be found in
new products after commencement of commercial  shipments.  The occurrence of any
such errors could result in the loss of, or a delay in, market acceptance of the
Company's products,  which would have a material adverse effect on the Company's
business,  results of operations and financial condition.  The Company's license
agreements with its customers typically contain provisions designed to limit the
Company's  exposure to potential  claims for damages.  It is possible,  however,
that the limitation of liability  provisions  contained in the Company's license
agreement may not be effective under the laws of certain jurisdictions. Although
the Company has not experienced any such claims to date, the sale and support of
the Company's products may entail the risk of such claims. While the Company has
obtained  insurance against product  liability risks,  there can be no assurance
that such  insurance  will  provide  adequate  coverage.  The  Company  does not
currently  carry  errors  and  omissions  coverage  which  may  protect  against
allegations that the Company's products have failed to perform  adequately.  Any
such  claims for  damages  brought  against  the  Company  could have a material
adverse  effect on the Company's  business,  results of operations and financial
condition.

    Risks Associated with Recent Acquisitions; Potential Future Acquisitions. In
April 1997, the Company acquired certain assets of Luckman Interactive, Inc. and
acquired  Walk  Softly,  Inc. The  integration  of acquired  assets,  groups and
product lines is typically difficult,  time consuming and subject to a number of
inherent risks.  The  integration of product lines requires the  coordination of
the research and  development  and sales and  marketing  efforts of the acquired
groups and the  Company.  Such  combinations  have and will  continue to require
substantial  attention  from  management.  The  diversion  of the  attention  of
management and any difficulties encountered in the transition process could have
a material  adverse impact on the Company's  business,  financial  condition and
results of operations. In addition, the process of assimilating and managing the
acquisitions  could cause the  interruption  of, or a loss of  momentum  in, the
activities of 

                                       21
<PAGE>

the  Company's  business  which  could  have a  material  adverse  effect on the
Company. There can be no assurance that the Company will realize the anticipated
benefits of any of these acquisitions.

    Future   acquisitions  by  the  Company  may  result  in  the  diversion  of
management's  attention from the day-to-day operations of the Company's business
and may include numerous other risks,  including difficulties in the integration
of the  operations,  products and personnel of the acquired  companies.  Further
acquisitions  by the  Company  also have the  potential  to  result in  dilutive
issuances of equity securities,  the incurrence of debt and amortization expense
related to goodwill and other intangible assets.  Company management  frequently
evaluates  the  strategic  opportunities  available to it and may in the near or
long-term  pursue   acquisitions  of  complementary   businesses,   products  or
technologies.

    Risks  Associated With Global  Operations.  During the first three months of
1998,  approximately  18% of total net  revenues  were from  sales to  customers
outside of the United  States.  The Company is  expanding  its sales  operations
outside of the United States which will require significant management attention
and  financial  resources.  The  Company's  ability to expand its product  sales
internationally is dependent on the successful development of localized versions
of the Company's products, establishment of distribution channels, acceptance of
such products and the  acceptance of the Internet  internationally.  The Company
expects to commit significant resources to customizing its products for selected
international  markets  and  to  developing   international  sales  and  support
channels. The Company's products rely on a knowledge base that contains detailed
information based on specific English language versions of third-party  hardware
and  software  applications.  This  knowledge  base must be  recreated  for each
foreign  language  version that is developed to support foreign releases of such
third-party products,  many of which have been modified from their United States
releases.  There can be no assurance that this task can be completed in a timely
or  cost-effective  manner or that enough  products  can be  supported to ensure
customer acceptance.  The Company believes that successful execution of a global
strategy is critical to maintaining  its current market position and competitive
advantage.  Failure to successfully expand its products to international markets
could cause the Company to lose  business to global  competitors  or prevent the
development  of  strategic  relationships  with  global  hardware  and  software
vendors.

    International  operations are subject to a number of risks,  including costs
of  customizing  products  for  foreign  countries,  dependence  on  independent
resellers, multiple and conflicting regulations regarding communications, use of
data and control of Internet access,  longer payment cycles,  unexpected changes
in  regulatory  requirements,   import  and  export  restrictions  and  tariffs,
difficulties in staffing and managing foreign  operations,  potentially  adverse
tax  consequences,  the burdens of complying with a variety of foreign laws, the
impact of possible  recessionary  environments  in economies  outside the United
States and political and economic  instability.  An increase in the value of the
United States  dollar  relative to foreign  currencies  could make the Company's
products more expensive and, therefore,  potentially less competitive in foreign
markets. If the Company increases its international  sales, its net revenues may
also be affected to a greater  extent by seasonal  fluctuations  resulting  from
lower sales that  typically  occur during the summer  months in Europe and other
parts of the world. Moreover, the laws of certain foreign countries in which the
Company's  products  may be sold  may not  protect  the  Company's  intellectual
property  rights to the same  extent as do the laws of the United  States,  thus
increasing the possibility of piracy of the Company's products.

    In  addition,  the  European  Monetary  Union is  embarking  on a multi-year
introduction  and conversion to a common currency called the Euro.  There can be
no assurance that the Company can adopt or modify its systems and processes in a
timely and cost  effective  manner to accept  this new  currency.  Any delays or
inability  to  conduct  business  using the Euro  could  materially  affect  the
Company's business, results of operations and financial condition.

    Reliance  on  Outside   Resources.   The  Company  relies  upon  independent
contractors  to perform a number of tasks,  including  product  duplication  and
packaging,  reproduction  of manuals and  brochures and order  fulfillment.  The
Company  depends  on these  outside  parties to perform  such  functions  to the
Company's  specifications and quality standards.  The Company currently does not
have  long-term  agreements  with  any of these  outside  parties.  The  Company
supplements its in-house product development by engaging  work-

                                       22
<PAGE>

for-hire software  engineers in India. In addition the Company from time to time
engages  other  software  engineers  on a contract  basis.  Although the Company
believes that  alternative  resources exist or can be obtained,  a disruption of
the Company's  relationship  with any of these outside parties or the failure of
these outside parties to continue to provide quality  supplies and services on a
timely basis could materially  adversely affect the Company's business,  results
of operations and financial condition.

Anti-takeover Provisions.  The Company's Board of Directors has the authority to
issue up to  2,000,000  shares of Preferred  Stock and to  determine  the price,
rights, preferences,  privileges, and restrictions,  including voting rights, of
those shares without any further vote or action by the stockholders.  The rights
of the holders of Common Stock will be subject to, and may be adversely affected
by,  the  rights of  holders  of any  Preferred  Stock that may be issued in the
future.  The issuance of Preferred Stock may delay, defer or prevent a change in
control  of the  Company.  In  addition,  Section  203 of the  Delaware  General
Corporation  Law, to which the Company is subject,  restricts  certain  business
combinations with any "interested stockholder" as defined by such statute.
The statute may delay, defer or prevent a change in control of the Company.

                           PART II: OTHER INFORMATION

Item 1. Legal Proceedings:

      In June 1997,  the Company filed  lawsuits in the U.S.  District Court for
the Northern  District of Georgia  against  MicroBasic GmbH  ("MicroBasic")  and
Roderick  Manhattan Group,  Ltd.  ("RMG")  demanding that they cease copying and
distributing MicroHelp UnInstaller. MicroBasic filed a counterclaim in  November
1997 alleging breach of contract, copyright infringement, unfair trade proctices
and  unfair  competition.  The Company  intends  to  vigorously  defend  against
any and all such claims and allegations. In addition, in June 1997, the  Company
filed a  lawsuit in the  Birmingham  Mercantile  Court,  Great  Britain, against
RMG  demanding payment for past due invoices.

    The Company  and an  individual  officer of the Company  have been named and
served  as  defendants  in a civil  complaint  filed in the Los  Angeles  County
Superior Court on December 22, 1997 by Brad Kingsbury. Mr. Kingsbury is a former
employee of the Company.  The complaint,  as filed,  alleges against the Company
certain causes of action including breach of contract,  breach of good faith and
fair  dealing,  fraud and  negligent  misrepresentation  arising from an alleged
grant of stock  options and alleged  accelerated  vesting of such  options.  The
Company  intends  to  vigorously  defend  against  any and all such  claims  and
allegations.

    On February 4, 1998, CyberMedia filed a lawsuit against Symantec Corporation
in United States  District Court for the Northern  District of California.  Also
named as defendants in the CyberMedia's Complaint are ZebraSoft,  Inc. and three
individual  officers and directors of ZebraSoft (Timothy O'Pry, Thomas Lynch and
Snehal Vashi).  The Complaint  alleges that the defendants  violated the federal
copyright laws and misappropriated  CyberMedia's trade secrets in developing and
distributing a computer software program, known as Norton Uninstall Deluxe, that
is competitive with CyberMedia's  UnInstaller program. The Complaint seeks money
damages and injunctive relief against the defendants.

    On March 11, 1998,  defendants  Symantec and ZebraSoft  filed  Counterclaims
against CyberMedia for slander,  libel, product  disparagement and related state
law claims.  The defendants'  Counterclaims  seek unspecified  money damages and
injunctive relief. Discovery is on going and the Court has not set a trial date.
Defendants  O'Pry,  Lynch and Vashi have  filed a motion to dismiss  for lack of
personal  jurisdiction  which has been briefed and is pending  before the court.
The Company believes that the claims asserted in the  Counterclaims  are without
merit and intends to defend against them vigorously.

    On March 12, 1998, a  shareholder  class action  complaint was filed against
the Company and certain of its current and former  officers and  directors.  The
complaint,  Ong v.  CyberMedia,  et al.,  No.  98-1811,  was filed in the United
States  District  Court for the Central  District of  California.  The complaint
alleges a class period between July 22, 1997 and January 30, 1998. The complaint
asserts claims under Sections 10(b) and 20(a) of the Securities  Exchange Act of
1934. The  allegations  underlying  the complaint  surround an

                                       23
<PAGE>

alleged  scheme by defendants to  disseminate  false and  misleading  statements
and/or to omit to state facts  concerning  the present and future  finances  and
business  prospects of the Company during the class period.  Plaintiff  seeks an
unspecified amount of damages in excess of $75,000. On March 16, 1998, plaintiff
filed  an  amended  class  action  complaint.  The  amended  complaint  added an
additional director defendant and extended the class period to March 13, 1998.

    On March 19, 1998, a second class  action  complaint  was filed  against the
Company  and  certain  of its  officers  and  directors  alleging  facts  nearly
identical  to  those  alleged  in the Ong  complaint.  The  complaint,  Brown v.
CyberMedia,  et al.,  No. B  C187898,  was  filed in the  Superior  Court of Los
Angeles County.  It alleges a class period from March 31, 1997 through March 12,
1998,  and  asserts  claims  under  Sections  25400 and 25500 of the  California
Corporations Code, Sections 1709-1710 of the California Civil Code, and Sections
17200 and 17500 of the California Business and Professions Code. Plaintiff seeks
damages of an unspecified amount.

    On March 24,  1998 a third  shareholder  class  action  complaint  was filed
against  the  Company  and  certain  of its  current  and  former  officers  and
directors. The complaint, St. John v. CyberMedia,  et al., No. 98-2085 MRP(SHx),
was filed in the  United  States  District  Court for the  Central  District  of
California.  The  complaint  alleges a class period  between  March 31, 1997 and
March 13, 1998.  The complaint  asserts claims under Sections 10(b) and 20(a) of
the Securities  Exchange Act of 1934. Like the previously filed complaints,  the
basic  allegations  concern an alleged scheme by defendants to disseminate false
and misleading  statements  and/or to omit to state facts concerning the present
and future  finances  and  activities  of the Company  during the class  period.
Plaintiff seeks an unspecified amount of damages in excess of $75,000.

    On March 26, 1998  another  shareholder  class  action  complaint  was filed
against  the  Company  and  certain  of its  current  and  former  officers  and
directors. The complaint,  Zier v. CyberMedia,  et al., No. 98-2210 CM(Mcx), was
filed  in  the  United  States  District  Court  for  the  Central  District  of
California.  The  complaint  alleges a class period  between  March 31, 1997 and
March 12, 1998.  The complaint  asserts claims under Sections 10(b) and 20(a) of
the Securities  Exchange Act of 1934. Like the previously filed complaints,  the
basic  allegations  concern an alleged scheme by defendants to disseminate false
and misleading  statements  and/or to omit to state facts concerning the present
and future  finances  and  activities  of the Company  during the class  period.
Plaintiff seeks an unspecified amount of damages in excess of $75,000.

    On March 31, 1998 a shareholder class action complaint was filed against the
Company  and  certain of its  current and former  officers  and  directors.  The
complaint, Smith v. CyberMedia, et al., No. BC 188527, was filed in the Superior
Court of Los Angeles County.  The complaint alleges a class period between March
31, 1997 and March 13, 1998. The complaint  asserts claims under Sections 25400,
25402,  25500  and  1507  of the  California  Corporations  Code,  and  Sections
1709-1710 of the California Civil Code. The allegations underlying the complaint
are nearly  identical  to the  allegations  asserted in the other  class  action
complaints.Plaintiff seeks damages of an unspecified amount.

    On April 8, 1998 a shareholder  class action complaint was filed against the
Company  and  certain of its  current and former  officers  and  directors.  The
complaint,  Stockwell v.  CyberMedia,  No. BC 189020,  was filed in the Superior
Court of Los Angeles County.  The complaint alleges a class period between March
31, 1997 and March 12, 1998.  The complaint  asserts claims under Sections 25400
and  25500  of the  California  Corporations  Code,  Sections  1709-1710  of the
California  Civil Code and Sections 17200 and 17500 of the  California  Business
and  Professions  Code.  The  allegations  underlying  the  complaint are nearly
identical  to the  allegations  asserted in the other class  action  complaints.
Plaintiff seeks damages of an unspecified amount.

    On April 8, 1998 a shareholder  class action complaint was filed against the
Company  and  certain of its  current and former  officers  and  directors.  The
complaint,  Liu v.  CyberMedia,  et al.,  No.  98-2617,  was filed in the United
States  District  Court for the Central  District of  California.  The complaint
alleges a class period  between March 31, 1997 and March 13, 1998. The complaint
asserts claims under Sections 10(b) and 20(a) of the Securities  Exchange Act of
1934.  The  allegations  underlying  the complaint  are nearly

                                       24
<PAGE>

identical  to the  allegations  asserted in the other class  action  complaints.
Plaintiff seeks an unspecified amount of damages in excess of $75,000.

    On April 23, 1998 a shareholder class action complaint was filed against the
Company  and  certain of its  current and former  officers  and  directors.  The
complaint,  Kerr v. CyberMedia,  et al., No. 98-3104 RJK(ANx),  was filed in the
United  States  District  Court for the  Central  District  of  California.  The
complaint  alleges a class period  between July 22, 1997 and March 13, 1998. The
complaint  asserts  claims  under  Sections  10(b) and  20(a) of the  Securities
Exchange  Act of 1934.  The  allegations  underlying  the  complaint  are nearly
identical  to the  allegations  asserted in the other class  action  complaints.
Plaintiff seeks damages of an unspecified amount.

    The Company intends to defend against these actions vigorously.

Item 5. Other Information

       Peter Morris, a member of the Board of Directors of the Company, resigned
his position as a director in January 1998, for personal business reasons.

 Item 6. Exhibits and Reports on Form 8-K

 (a) Exhibits
  ...10.12(2) Form of employment agreement between the Company and Kanwal Rekhi
  ...10.12(3) Form of employment agreement between the Company and James Tolonen
  ...27.1 Financial Data Schedule

 (b) Reports on form 8-K

  ...No reports on Form 8-K have been filed during the period for which the
     report is filed.

                                       25
<PAGE>


                                    SIGNATURE

         Pursuant to the  requirements  of the Securities  Exchange Act of 1934,
the  Registrant  has duly  caused  this report to be signed on its behalf by the
undersigned thereto duly authorized.

         
                                      CYBERMEDIA, INC.
                                      (Registrant)

Date: May 15, 1997                    By:  /s/ James R. Tolonen
                                           --------------------- 
                                           President and Chief Operating Officer

                                      By: /s/ Jane E. Wike
                                          ---------------------
                                          Vice-President, Finance
                                          (Chief Accounting Officer)




                                       26
<PAGE>

<TABLE>

<S>                                                                                     <C>


                                INDEX TO EXHIBITS


Exhibit                                                                                 Page

         10.12 (2) Employment agreement between the Company and Kanwal Rekhi            28
         10.12 (3) Employment agreement between the Company and James R. Tolonen        37

         27.1      Financial Data Schedule                                              46

</TABLE>


                                       27

<PAGE>




Exhibit 10.12 (2)
                              Employment Agreement



         This Employment  Agreement  (this  "Agreement") is made as of April 22,
1998 by and between  CyberMedia Inc., with offices at 2850 Ocean Park Boulevard,
Santa  Monica,  CA 90405 (the  "Company"),  and Kanwal  Rekhi with an address of
16150 Hillvale Avenue, Monte Sereno, California 95030 ("Executive").

         1........Employment and Term.

                  Effective  from and  after  April  22,  1998  (the  "Effective
Date"),  the Company  hereby  employs  Executive,  and Executive  hereby accepts
employment by the Company,  on the terms and subject to the conditions set forth
in this  Agreement,  until such time as Executive or the Company shall terminate
such employment in accordance with the terms and conditions  herein (such period
of time, the "Term of Employment").

         2........Duties; Location of Employment.

                  (a) During the Term of Employment,  Executive shall serve on a
full-time  basis as the Company's  Chief  Executive  Officer.  In such capacity,
Executive  shall  report to,  and have such  responsibilities  and  duties  with
respect to the  Company's  business as may be  required of him by the  Company's
Board of  Directors  (the  "Board").  Executive  currently  serves on the Board.
During the  Employment  Term, the Company shall use its best efforts to nominate
and elect  Executive as a director,  and Executive  shall serve in such capacity
without additional  consideration.  Executive shall serve the Company faithfully
and to the best of his ability in such  capacities,  devoting his full  business
time,  attention,  knowledge,  energy and skills to such  employment;  provided,
however,  the  Company  acknowledges  that  Executive  may serve on the board of
directors of other  companies  with the prior  approval of the Board.  Executive
shall travel as reasonably  required in connection  with the  performance of his
duties hereunder.

                  (b)  Executive's  services  shall be  rendered  principally  
at the current offices of the Company  located at 2850 Ocean Park Boulevard,  
Santa Monica,  CA 90405.

         3........Compensation and Benefits.

                  As  full  and  complete  compensation  to  Executive  for  the
performance of the services required hereunder,  the Company shall pay, grant or
provide  Executive,  and Executive  agrees to accept,  the following  salary and
other compensation and benefits:

                  (a) A base salary,  payable in  accordance  with the Company's
standard  payroll  practices  for  senior  executive  employees,  but  not  less
frequently than monthly, at an annual rate of $275,000 ("Base Salary").

                   (b)  The  right  to  participate  in  any  medical,   dental,
disability,  insurance, retirement, savings, vacation, sick leave or other plans
or programs  established  for the benefit of the Company's key senior  executive
employees.

                  (c) Prompt  reimbursement for all reasonable  business-related
expenses incurred by Executive in accordance with the policies and procedures of
the  Company  as in effect  from time to time with  respect  to other key senior
executives.

                  (d) Paid  vacation  in  accordance  with the  policies  of the
Company  as in  effect  from  time to time  with  respect  to other  key  senior
executives.

                                       28
<PAGE>

                  (e)  Non-qualified  stock  options (the  "Options") to acquire
five hundred twenty eight thousand  (528,000)  shares of the common stock of the
Company (the "Common Stock"), on terms substantially similar to those applicable
to options  granted  under the  Company's  Amended  1993 Stock  Option Plan (the
"Option  Plan") and  standard  form of option  agreement,  as  modified  by this
Agreement.  The Options shall be granted, and vesting thereof shall commence, as
of the Effective Date, and the Options shall have an exercise price equal to $10
per share.  Except as otherwise  provided  herein,  the Options  shall vest on a
monthly  basis over a  forty-eight  (48) month  period,  subject to  Executive's
continued service to the Company.

                  (f) Within thirty (30) days of the Effective Date, the Company
shall pay Executive a bonus of $341,250.  Provided Executive remains an employee
of the Company on the first anniversary of the Effective Date, the Company shall
pay Executive a bonus of $300,000 within fifteen (15) days of such  anniversary.
Provided  Executive remains an employee of the Company on the second anniversary
of the  Effective  Date,  the Company shall pay to Executive a bonus of $300,000
within fifteen (15) days of such anniversary.  Notwithstanding the foregoing, in
the event Executive  becomes  entitled to benefits under Section 4(d) or Section
4(g),  the Company shall pay to Executive the bonuses  described in this Section
3(f) to the extent not previously  paid. Any bonuses payable  hereunder shall be
subject to applicable tax withholding.

                   (g) The  Executive  shall be  eligible  to  receive  for each
annual  period  during the Term of  Employment  commencing  January 1 and ending
December 31,  beginning  January 1, 1999 (the "Bonus  Period"),  an annual bonus
(the "Annual  Bonus") of up to one hundred  percent (100%) of  Executive's  Base
Salary (the "Target  Bonus"),  to be earned based upon attainment of performance
goals and  objectives to be  determined  by the Board on or before  January 1 of
each such year during the Term of Employment.  For the period beginning with the
Effective  Date and ending on June 30,  1998,  Executive  shall be  eligible  to
receive a bonus (the "Initial Bonus") of $46,200 based on performance  goals and
objectives  to be  determined  by the Board on or before  June 1, 1998.  For the
period  beginning July 1, 1998 and ending December 31, 1998,  Executive shall be
eligible to receive a quarterly bonus of $68,750 for each of the fiscal quarters
beginning July 1, 1998 and October 1, 1998, (the "Quarterly Bonus") to be earned
upon  attainment  of  performance  goals and  objectives to be determined by the
Board on or before the  beginning of each such  quarter.  The Initial  Bonus and
Quarterly  Bonus,  if any,  shall be paid  within 60 days after the close of the
applicable  fiscal  quarter.  The Annual  Bonus,  if any,  shall be paid no less
frequently than once each year within 60 days after the Bonus Period.

                  (h) The right,  exercisable  for 30 days  after the  Effective
Date, to purchase on terms  substantially  similar to those  applicable to stock
purchase  rights under the Option Plan and  standard  form of  restricted  stock
purchase  agreement up to one hundred fifty thousand  (150,000) shares of Common
Stock, at a price of $6.375 per share (the  "Restricted  Stock").  Executive may
purchase the Restricted Stock with a full recourse promissory note (the "Note").
The Note shall accrue interest  semi-annually  at the "applicable  federal rate"
(within  the  meaning of Section  1274(d) of the Code),  and shall be subject to
repayment in accordance with Section 5 below.  Restricted  Stock shall vest on a
monthly  basis over a thirty-six  (36) month period  commencing on the Effective
Date,  subject to Executive's  continued  service to the Company or as otherwise
provided herein, with 4,166 shares of Restricted Stock to vest each month during
such  thirty-six  (36) month period except for the last month of such thirty-six
(36) month period in which 4,190 shares of Restricted Stock shall vest,  subject
to earlier  vesting,  if any, if either of the  following  events or  conditions
occurs or is satisfied  during the Term of Employment:  (x) the average  closing
stock  price of the common  stock of the Company on the Nasdaq  National  Market
exceeds fifteen dollars ($15) for any twenty (20)  consecutive  trading days, or
(y) the Company recognizes a Net Profit for two fiscal consecutive quarters (the
"Net Profit  Period").  For purposes of this  Agreement,  the Company shall have
recognized  a "Net  Profit" for the Net Profit  Period if, with  respect to each
fiscal  quarter in the Net Profit  Period,  (x) the Company has net  revenues in
excess of $16 million for each such fiscal  quarter as reported in the Company's
consolidated   statement  of  operations  ("Statement  of  Operations")  in  the
Company's Form 10-Q for the quarter then ended or the Company's annual report on
Form 10-K for the year then ended, as the case may be (the "SEC  Reports"),  and
(y) the  Company's  earnings  before  interest  and taxes  for each such  fiscal
quarter ("EBIT") are in excess of 5% of the net revenues of the Company for such
fiscal  quarter as reported in the  Statement of Operations in the Company's SEC
Reports;  provided,  that,  EBIT  for any  

                                       29
<PAGE>
particular fiscal  quarter  shall be  determined  without  giving effect to
Executive's right to the bonus described in Section 3(f).

                  (i)  The  Company  shall  pay  premiums  during  the  Term  of
Employment  required to be paid in order to maintain a life insurance  policy on
the life of Executive with $2 million of benefits payable upon Executive's death
to a beneficiary or beneficiaries  designated by Executive.  Upon termination of
this  Agreement,  the  Company  shall  be  entitled  to  withdraw  from the cash
surrender value of such policy, to the extent available,  an amount equal to the
insurance premiums paid by the Company.

                  (j) The  Company and  Executive  agree to  negotiate,  in good
faith,  mutually agreeable  temporary living  accommodations  near the Company's
current offices in Santa Monica,  California. In addition, the Company shall pay
or reimburse Executive,  as the case may be, for the Executive's  reasonable and
prudent travel expenses  incurred by Executive to and from his current residence
in Monte Sereno, California.

         4........Termination.

                  (a) Disability.  In the event of the permanent  disability (as
hereinafter  defined) of Executive  during the Term of  Employment,  the Company
shall have the right, upon written notice to Executive, to terminate Executive's
employment hereunder,  effective upon the 30th calendar day following the giving
of such notice (or such later day as shall be  specified in such  notice).  Upon
the  effectiveness  of such  termination,  (i) the Company shall have no further
obligations  hereunder,  except  to  pay  and  provide,  subject  to  applicable
withholding,  (A) all  amounts  of  Base  Salary  accrued,  but  unpaid,  at the
effective date of termination,  (B) a lump sum amount equal to Executive's  then
annual Base Salary,  (C) a pro rata portion of  Executive's  Quarterly  Bonus or
Target   Bonus,   as   applicable,   and   (D)   all   reasonable   unreimbursed
business-related  expenses, and (ii) Executive shall have no further obligations
hereunder other than those provided for in Sections 6 and 7 hereof.  All amounts
payable to Executive  pursuant to this  Section 4(a) shall be payable  within 30
days following the  effectiveness of the termination of Executive's  employment.
For purposes of this paragraph,  "permanent  disability" shall be defined as any
physical or mental disability or incapacity which renders Executive incapable in
any material  respect of performing  the services  required of him in accordance
with his  obligations  under Section 2 for a period of 120 days,  consecutive or
otherwise, in any 360 day period.

                  (b) Death.  In the event of the death of Executive  during the
Term of Employment, this Agreement shall automatically terminate and the Company
shall  have no  further  obligations  hereunder,  except to pay and  provide  to
Executive's  beneficiary  or other legal  representative,  subject to applicable
withholding,  (A) all amounts of Base Salary accrued but unpaid,  at the date of
death, (B) a pro rata portion of Executive's Quarterly Bonus or Target Bonus, as
applicable,  and (C) all reasonable unreimbursed  business-related expenses. All
amounts  payable to  Executive  pursuant to this  Section  4(b) shall be payable
within 30 days following the date of death.

                  (c) Cause.  The  Company  shall have the right,  upon  written
notice to Executive,  to terminate  Executive's  employment under this Agreement
for Cause (as hereinafter  defined);  provided,  however, that the Company shall
not terminate  Executive's  employment  for Cause unless the Company shall first
have given Executive  written notice of the Company's  intention to do so, which
written  notice shall specify the particular  breaches,  acts or failures to act
constituting  the  basis  for such  termination  and shall  offer  Executive  an
opportunity,  within 20 days of the  receipt  of such  notice,  to meet with the
Board to defend such  breaches,  acts or failures to act and/or to cure any such
breaches or acts which are possible to cure. In the event of a  termination  for
Cause, this Agreement shall terminate and Executive shall be removed from office
effective as of the date specified by the Company in the notice  (subject to the
20-day  period  referred  to above)  and (i) the  Company  shall have no further
obligations hereunder,  except to pay all amounts of Base Salary,  reimburse all
reasonable unreimbursed  business-related expenses and pay and provide all other
benefits  accrued to the date of termination  and (ii)  Executive  shall have no
further obligations  hereunder except for those provided for in Sections 6 and 7
hereof;  provided,  however,  that nothing  contained in this Section 4(c) shall
constitute  a waiver or  release  by the  Company of any rights or

                                       30
<PAGE>
claims it may have against Executive for actions or omissions which give rise to
a termination under this Section 4(c).

                  For purposes of this Agreement, the term "Cause" shall mean:

                           (i)   any act of fraud, embezzlement or dishonesty on
the part of Executive with respect to the Company or any of its affiliates; or

                           (ii)  any  material  breach  by  Executive  of  his  
obligations under Sections 6 or 7 hereof; or

                           (iii) conviction of Executive of any felony; or

                           (iv)  a material breach of, or the failure or refusal
by Executive to perform and discharge, Executive's  duties,   responsibilities  
and  obligations  under  this  Agreement  (it  being understood  that no action 
or failure to act by Executive shall be considered to be Cause if such action or
failure to act shall have been taken by  Executive in good faith).

                  (d)  Without  Cause.  The Company  shall have the right,  upon
written  notice to Executive,  to terminate  Executive's  employment  under this
Agreement  without Cause,  in which case this Agreement  shall  terminate on the
date  specified in such  notice.  The Company  thereafter  shall have no further
obligations hereunder, except (subject to applicable withholding) to (i) pay all
amounts of Base Salary accrued, but unpaid, to the date of termination, (ii) pay
an additional amount equal to the sum of (A) Executive's  annual Base Salary and
(B)  Executive's  Target  Bonus for the fiscal  year in which  such  termination
occurs,  and  (iii)  reimburse  all  reasonable  unreimbursed   business-related
expenses. In addition, in the event Executive's  employment is terminated by the
Company  without  Cause,  all  Options  which  would have  vested had  Executive
remained employed by the Company for a twelve month consecutive period after the
date of such  termination and Restricted  Stock that remains unvested as of such
date  of  termination  shall   automatically  and  immediately  vest  upon  such
termination, in all cases subject to applicable tax withholding. For purposes of
this  Section  4(d),  Executive's  employment  will be  considered  to have been
terminated  by the  Company  without  Cause in the event  Executive  voluntarily
resigns his employment with the Company because of (i) a material adverse change
in his position with the Company which  materially  reduces his  responsibility,
without  Cause and  without  Executive's  written  consent;  or (ii) a  material
reduction in Executive's compensation without his written consent.

                  (e) Voluntary Termination. Executive may voluntarily terminate
his employment  with the Company at any time upon at least 30 days prior written
notice,  in which case this Agreement  shall terminate on the 30th day from such
notice  or such  longer  period  as may be  consented  to by the  Company.  Upon
termination,  the Company shall have no further obligations hereunder, except to
pay all amounts of Base Salary  accrued,  but unpaid,  at the effective  date of
voluntary  termination,   and  all  reasonable   unreimbursed   business-related
expenses, if any.

                  (f)  Plan  Benefits.   Upon  any  termination  of  Executive's
employment  hereunder,  the Company  shall pay  Executive  the amounts and shall
provide all benefits  generally  available upon  termination  under any employee
benefit plans,  policies and practices of the Company,  determined in accordance
with the applicable terms and provisions of such plans, policies and practices.

                   (g)  Change  of  Control.  In the  event  (i) of a Change  of
Control  of the  Company  during  the  six-month  period  immediately  after the
Effective  Date (the "Initial  Period") and (ii) within twelve months after such
Change of Control either Executive voluntarily resigns or the Company terminates
Executive's  employment  other than for Cause,  then (A) the  Company  shall pay
Executive  an amount  equal to 300% of  Executive's  annual Base Salary less any
amounts of the Target Bonus,  Initial  Bonus and Quarterly  Bonus earned or paid
with respect to the Company's fiscal year in which such termination  occurs, and
(B) all Options which would have vested had Executive  remained  employed by the
Company from the Effective Date through and until twenty-four consecutive months
after the Effective  Date and Restricted  Stock that remain  unvested as of such
date  of  termination  shall   automatically  and  

                                       31
<PAGE>

immediately  vest  upon  such  termination,  in all  cases subject to applicable
tax  withholding.  In the event (i) of a Change of Control of the Company at any
time after the Initial Period and (ii) within twelve months after such Change of
Control  Executive  either   voluntarily   resigns  or  the  Company  terminates
Executive's  employment  other than for Cause,  then (A) the  Company  shall pay
Executive an amount equal to 200% of the Executive's annual Base Salary, and (B)
all  Options  which  would have vested had  Executive  remained  employed by the
Company for an eighteen  month  period  after the date of such  termination  and
Restricted  Stock that  remain  unvested  as of such date of  termination  shall
automatically and immediately vest upon such  termination,  in all cases subject
to  applicable  tax  withholding.  In the  event of a Change of  Control  of the
Company at a value (the  "Transaction  Value")  that  equals or exceeds  $20 per
share of Company common stock (as determined by the Board,  in its  discretion),
Executive's  Options  shall  vest as follows  (in  addition  to any  accelerated
vesting  provided above):  if the Transaction  Value is less than $30 per share,
then the Options  shall vest as though  Executive  had remained  employed by the
Company for an additional 12 months;  if the Transaction Value equals or exceeds
$30 per share,  then Executive's  Options shall fully vest.For  purposes of this
Agreement,  a "Change  of  Control"  shall be deemed to have  occurred  upon the
closing of (i) a merger,  reorganization or consolidation of the Company with or
into any other  corporation or other entity, or sale of all or substantially all
of the assets of the Company, unless the stockholders of the Company immediately
prior  to  such  transaction  hold  at  least  50% of  the  total  voting  power
represented  by the voting  securities  of the  entity  surviving  such  merger,
reorganization or consolidation  (or its parent),  or the entity purchasing such
assets (or its parent),  or (ii) upon a sale or transfer of more than 50% of the
Common  Stock of the  Company  to a person or persons  acting as a group,  which
person or group is not  controlled  directly or indirectly by the Company,  in a
single transaction or series of related transactions.

         5........Repayment of Note.

                  Executive's Note (as described in Section 3(h)),  shall be due
and payable in full, together with any accrued but unpaid interest, on the third
anniversary of the Effective Date, subject to earlier prepayment  voluntarily by
Executive or as follows:

                  (a) The  principal  amount  of the  Note,  together  with  any
accrued but unpaid interest, shall be due and payable in full within ninety (90)
days  of the  date  Executive's  employment  with  Company  (or  its  successor)
terminates for any reason,  but only if such termination occurs more than ninety
(90) days before the third anniversary of the Effective Date.

                  (b) Within thirty (30) days of receiving any bonus as provided
in Section 3(f), Executive shall pay to the Company an amount equal to the bonus
amount, net of applicable tax withholding.

         6........Confidentiality; Ownership.

                  (a) During the Term of Employment  and  thereafter,  Executive
shall keep secret and retain in  strictest  confidence  and not use or disclose,
furnish  or  make  accessible  to  anyone  outside  the  Company  and any of its
affiliates,  directly or indirectly, or use for the benefit of himself or others
except in connection with the business of the Company and the business of any of
its subsidiaries or affiliates,  any Protected Information.  The term "Protected
Information" shall mean trade secrets,  confidential or proprietary  information
and  all  other  knowledge,  technology,  know-how,  information,  documents  or
materials  owned,   developed  or  possessed  by  the  Company  or  any  of  its
subsidiaries or affiliates,  whether in tangible or intangible form,  pertaining
to the  business  of the  Company  or any  of its  subsidiaries  or  affiliates,
including,  but not limited to,  research and development  operations,  systems,
databases,   computer  programs  and  software,   designs,   models,   operating
procedures,  knowledge of the  organization,  products  and services  (including
prices, costs, sales or content), processes,  techniques,  contracts,  financial
information or measures,  business  methods,  future business plans,  details of
consultant  contracts,  new personnel  acquisition plans,  business  acquisition
plans,   customers  and  suppliers   (including   identities  of  customers  and
prospective  customers  and  suppliers,  identities  of  individual  contacts at
business  entities  which are customers or  prospective  customers or suppliers,
preferences,  businesses  or  habits),  and  business  relationships;  provided,
however,  that Protected  Information  shall not include  information that shall
become  generally  known to the public or the trade  without  violation  of this
Section 6.
                                       32
<PAGE>
                   (b) Executive acknowledges that all developments,  inventions
(whether patentable or otherwise),  discoveries,  improvements,  patents,  trade
secrets, copyrights,  designs, reports, works of authorship,  computer software,
flow charts and  diagrams,  procedures,  data,  documentation  and  writings and
applications thereof relating to the business of the Company or planned business
of the Company or any of its  subsidiaries or affiliates  that, alone or jointly
with others,  Executive may conceive,  create, make, develop, reduce to practice
or acquire  during the Term of  Employment,  or has  conceived,  created,  made,
developed,  reduced to  practice  or  acquired  prior to the Term of  Employment
(collectively,  the "Developments") are, shall remain, and shall be the sole and
exclusive  property of the Company,  and Executive hereby assigns to the Company
all of his right, title and interest in and to all such Developments.  Executive
shall promptly and fully disclose all future material  Developments to the Board
and, at any time upon request and at the expense of the Company,  shall execute,
acknowledge  and deliver to the Company all  instruments  that the Company shall
prepare,  give  evidence  and take all  other  actions  that  are  necessary  or
desirable  in the  opinion  of the  Company  to enable  the  Company to file and
prosecute  applications  for and to  acquire,  maintain  and enforce all letters
patent,  trademark  registrations or copyrights covering the Developments in all
countries in which the same are deemed necessary by the Company.  All memoranda,
notes, lists,  drawings,  records,  files, computer tapes,  programs,  software,
source  and  programming  narratives  and other  documentation  (and all  copies
thereof,  except for  Executive's  appointment  book,  daily  planner or similar
organizational  or  scheduling  notes)  made or compiled  by  Executive  or made
available to Executive  concerning the Developments or otherwise  concerning the
business  of the  Company  or  planned  business  of the  Company  or any of its
subsidiaries  or  affiliates  shall  be the  property  of the  Company  or  such
subsidiary or affiliate and shall be delivered to the Company or such subsidiary
or affiliate promptly upon the termination of the Term of Employment.

                  (c) The  provisions  of this  Section  6  shall,  without  any
limitation as to time,  survive the  expiration or  termination  of  Executive's
employment hereunder, irrespective of the reason for any termination.

         7........Covenant-Not to Solicit. Executive agrees that for a period of
one (1) year  following any  termination of the employment of Executive with the
Company,  Executive will not, directly or indirectly,  without the prior written
consent of the  Company:  solicit,  entice,  persuade  or induce  any  employee,
consultant,  agent or  independent  contractor  of the  Company or of any of its
subsidiaries  or affiliates to terminate his or her employment by the Company or
such  subsidiary  or  affiliate  to  become  employed  by any  person,  firm  or
corporation other than the Company or such subsidiary or affiliate,  or approach
any such employee,  consultant,  agent or independent  contractor for any of the
foregoing purposes, or hire any such employee,  consultant, agent or independent
contractor or authorize or assist in the taking of any such actions by any third
party.

         8........Rights  Regarding Salary and Benefits.  The right of Executive
to  participate  in plans and  programs,  and to  receive  salary,  benefits  or
reimbursement from the Company pursuant to the terms of this Agreement shall not
be affected by or subject to (i) any set-off, counterclaim,  recoupment, defense
or other  right  which the Company  may have  against  Executive  (other than in
respect  of debts for  money  owed by  Executive  to the  Company),  or (ii) any
insolvency, bankruptcy,  reorganization or similar proceedings by or against the
Company.

         9........Survivorship.  The  respective  rights and  obligations of the
parties hereunder,  including,  without  limitation,  the rights and obligations
pursuant to Sections 6 and 7, shall survive any termination of this Agreement to
the  extent  necessary  for  the  intended   preservation  of  such  rights  and
obligations.

         10.......Specific Performance. Executive acknowledges that the services
to be rendered by Executive are of a special, unique and extraordinary character
and,  in  connection   with  such  services,   Executive  will  have  access  to
confidential  information vital to the Company's  Business and the businesses of
its  subsidiaries  and  affiliates.  By reason of this,  Executive  consents and
agrees  that if  Executive  violates  any of the  provisions  of Sections 6 or 7
hereof,   the  Company  and  its   subsidiaries  and  affiliates  would  sustain
irreparable  injury and that money damages will not provide  adequate  remedy to
the  Company and that the  Company  shall be  entitled  to have  Sections 6 or 7
specifically enforced by any court having equity

                                       33
<PAGE>

jurisdiction.  Nothing  contained  herein shall be construed as prohibiting  the
Company  or any of its  subsidiaries  or  affiliates  from  pursuing  any  other
remedies  available to it for such breach or  threatened  breach,  including the
recovery of damages from Executive.

         11.......Deductions  and Withholding;  Expenses.  Executive agrees that
the Company and/or its  subsidiaries  or affiliates  shall withhold from any and
all compensation  paid to and required to be paid to Executive  pursuant to this
Agreement,  all  federal,  state,  local  and/or  other  taxes which the Company
determines are required to be withheld in accordance  with  applicable  statutes
and/or  regulations  from time to time in effect and all amounts  required to be
deducted in respect of Executive's  coverage under  applicable  employee benefit
plans.  For purposes of this  Agreement  and  calculations  hereunder,  all such
deductions and withholdings shall be deemed to have been paid to and received by
Executive.

         12.......Waiver. The waiver by the Company of a breach of any provision
of this Agreement by Executive  shall not operate or be construed as a waiver of
any  subsequent  breach  by him.  The  waiver  by  Executive  of a breach of any
provision of this  Agreement by the Company shall not operate or be construed as
a waiver of any subsequent-breach by the Company.

         13.......Governing   Law. This   Agreement  shall be  subject to,  and 
governed by, the laws of the State of California  applicable to  agreements made
and to be performed entirely therein.

         14.......Assignability; Successors.

                  (a) The  obligations  of Executive  may not be delegated  and,
except as expressly  provided in Section  4(b)  relating to the  designation  of
beneficiaries,  Executive may not,  without the Company's  prior written consent
thereto,  assign, transfer,  convey, pledge, encumber,  hypothecate or otherwise
dispose of this Agreement or any interest herein. Any such attempted  delegation
or disposition  shall be null and void and without effect.  Notwithstanding  the
foregoing,  Executive  may  transfer  his  Options and  Restricted  Stock to his
immediate family members or to a family trust or family partnership,  subject to
the terms and conditions of the Option Plan, as modified by this Agreement.

                  (b) The Company and  Executive  agree that this  Agreement and
each of the  Company's  rights and  obligations  hereunder  may be  assigned  or
transferred  by the  Company  to and shall be assumed  by and  binding  upon any
Successor to the Company.

                  (c) The term  "Successor"  shall mean any corporation or other
business  entity  which  succeeds to the assets or conducts  the business of the
Company, whether directly or indirectly, by purchase,  merger,  consolidation or
otherwise.

         In the event that another  corporation or other business entity becomes
a Successor of the Company,  then the Successor  shall,  by an agreement in form
and substance reasonably  satisfactory to Executive,  expressly assume and agree
to perform  this  Agreement  in the same  manner  and to the same  extent as the
Company would be required to perform if there had been no successor.

         15.......Change of Control Payments.

                   (a) Notwithstanding anything to the contrary contained herein
(including,  without limitation,  in Section 4(g) hereof), in the event that any
payment or benefit  received or to be received by Executive in connection with a
termination  of  Executive's  employment  with the  Company  (collectively,  the
"Severance  Payments")  would (i)  constitute a "parachute  payment"  within the
meaning of Section  280G of the Internal  Revenue Code of 1986,  as amended (the
"Code") or any  similar  or  successor  provision  to 280G and (ii) but for this
Section 15(a),  be subject to the excise tax imposed by Section 4999 of the Code
or any similar or successor  provision to Section 4999 (the "Excise Tax"),  then
such Severance Payments (which Severance Payments shall collectively be referred
to herein as the "Severance Parachute Payments") shall be reduced to the largest
amount  which would  result in no portion of the  Severance  Parachute  Payments
being  subject to the Excise  Tax.  In the event any  reduction  of  benefits is
required pursuant to this Agreement,  Executive shall be allowed to choose which
benefits  hereunder  are  reduced
                                       34
<PAGE>

(e.g.,  reduction  first  from the  Severance  Payment,  then  from the  vesting
acceleration).  If the Internal  Revenue  Service (the "IRS")  determines that a
Severance  Parachute  Payment is subject to the Excise Tax, then the Company may
seek to enforce the  provisions  of Section 15(b) hereof.  Such  enforcement  of
Section  15(b)  hereof shall be the only  remedy,  under any and all  applicable
state and  federal  laws or  otherwise,  for  Executive's  failure to reduce the
Severance Parachute Payments so that no portion thereof is subject to the Excise
Tax.

                  (b) If,  notwithstanding  the  reduction  described in Section
15(a) hereof,  the IRS determines that Executive is liable for the Excise Tax as
a result of the receipt of a Severance Parachute Payment,  then Executive shall,
subject to the provisions of this Agreement,  be obligated to pay to the Company
(the "Repayment Obligation") an amount of money equal to the "Repayment Amount."
The Repayment Amount with respect to a Severance  Parachute Payment shall be the
smallest such amount,  if any, as shall be required to be paid to the Company so
that  Executive's net proceeds with respect to any Severance  Parachute  Payment
(after  taking  into  account  the  payment of the  Excise  Tax  imposed on such
Severance Parachute Payment) shall be maximized.  Notwithstanding the foregoing,
the Repayment Amount with respect to a Severance Parachute Payment shall be zero
if a  Repayment  Amount of more than zero  would not  eliminate  the  Excise Tax
imposed on such Severance Parachute Payment. If the Excise Tax is not eliminated
through the  performance of the Repayment  Obligation,  Executive  shall pay the
Excise Tax. The Repayment Obligation shall be performed within 30 days of either
(i) Executive's  entering into a binding agreement with the IRS as to the amount
of Executive's Excise Tax liability or (ii) a final  determination by the IRS or
a court decision requiring  Executive to pay the Excise Tax with respect to such
a Severance  Parachute  Payment  from which no appeal is  available or is timely
taken.

         16.......Severability;  Blue-Pencilling.  If any provision (or any part
thereof)  of this  Agreement,  including  Sections 6 and 7, as applied to either
party or to any  circumstances,  shall be  determined  by any court of competent
jurisdiction to be invalid or unenforceable, the same shall in no way affect any
other  provision or remaining  part  thereof of this  Agreement,  which shall be
given full effect  without regard to the invalid or  unenforceable  provision or
part thereof, or the validity or enforceability of this Agreement.

         If any of the  provisions of Sections 6 or 7, or any part thereof,  are
determined  by the Panel to be  unreasonable  because  of the  duration  of such
provision or the geographic  scope  thereof,  the Panel or such court shall have
the power to reduce the duration or restrict or redefine the geographic scope of
such  provision  and to enforce  such  provision  as so reduced,  restricted  or
redefined.

         17.......Notices.  All notices to the Company or Executive permitted or
required hereunder shall be in writing,  shall refer to this Agreement and shall
be delivered  personally,  by  telecopier  or by courier  service  providing for
next-day  delivery or sent by  registered  or  certified  mail,  return  receipt
requested, to the following addresses:

                  (a)      if to the Company to:

                                    CyberMedia, Inc.
                                    2850 Ocean Park Boulevard
                                    Santa Monica, CA  90405

                                    Attention:  General Counsel
                                    Telephone: (310) 664-5000
                                    Facsimile: (310) 581-4720

                  (b)      if to Executive to:

                                    16150 Hillvale Avenue
                                    Monte Sereno, CA  95030

                  Any party may change the  address  to which  notices  shall be
sent by sending written notice of such change of address to the other party. Any
such notice shall be deemed given,  if delivered

                                       35
<PAGE>

personally,  upon receipt; if sent by certified or registered mail, 3 days after
deposit (postage prepaid) with the U.S. mail service; if sent by courier service
providing  for next day delivery,  the next business day following  deposit with
such courier service; and if telecopied, when telecopied.

         18.......Paragraph  Headings.  The paragraph headings contained in this
Agreement are for reference  purposes only and shall not affect in any way the  
meaning or interpretation of this Agreement.

         19.......Entire  Agreement.  This  Agreement  together  with any  other
agreement  expressly  referred to herein  embodies  the entire  agreement of the
parties and supersedes all prior  agreements and  understandings  of the parties
with respect to Executive's  employment between the Company and Executive.  This
Agreement  may not be changed or  terminated  orally but only by an agreement in
writing signed by the parties hereto.

         20.......Counterparts.  This  Agreement  may be executed in one or more
counterparts,  each of which shall be deemed to be an original, but all of which
taken together shall constitute one and the same instrument.

         In  Witness  Whereof,  the  parties  hereto  have  duly  executed  this
Agreement as of April 22, 1998.

                                                     CyberMedia, Inc.


                                By:      /s/ Suhas Patil
                                         ----------------------
                                         Name:  Suhas Patil
                                         Title: Compensation Committee, Board of
                                                Directors


                                         /s/ Kanwal Rekhi
                                         ----------------------
                                         Kanwal Rekhi


                                      36


<PAGE>




Exhibit 10.12 (3)
                              Employment Agreement



         This Employment  Agreement  (this  "Agreement") is made as of April 22,
1998 by and between  CyberMedia Inc., with offices at 2850 Ocean Park Boulevard,
Santa Monica, CA 90405 (the "Company"), and Jim Tolonen, with an address of 3911
Spray Lane, Malibu, CA 90265 ("Executive").

         1.       Employment and Term.

                  Effective  from and  after  April  22,  1998  (the  "Effective
Date"),  the Company  hereby  employs  Executive,  and Executive  hereby accepts
employment by the Company,  on the terms and subject to the conditions set forth
in this  Agreement,  until such time as Executive or the Company shall terminate
such employment in accordance with the terms and conditions  herein (such period
of time, the "Term of  Employment").  The Company  acknowledges  and understands
that prior to May 1, 1998,  Executive will be available on a limited,  part-time
basis in  deference  to his  obligations  to and his  transition  from his prior
employer.

         2.       Duties; Location of Employment.

                  (a) During the Term of Employment,  Executive shall serve on a
full-time basis as the Company's  President and Chief Operating Officer. In such
capacity,  Executive shall report to, and have such  responsibilities and duties
with  respect  to  the  Company's  business  as may  be  required  of him by the
Company's  Chief  Executive  Officer  ("CEO") or, in the  absence of a CEO,  the
Company's Board of Directors (the "Board").  Executive  currently  serves on the
Board.  During the  Employment  Term,  the Company shall use its best efforts to
nominate and elect  Executive as a director,  and Executive  shall serve in such
capacity  without  additional  consideration.  Executive shall serve the Company
faithfully and to the best of his ability in such capacities,  devoting his full
business  time,  attention,  knowledge,  energy and  skills to such  employment;
provided,  however,  the Company  acknowledges  that  Executive may serve on the
board of  directors  of other  companies  with the prior  approval of the Board.
Executive shall travel as reasonably required in connection with the performance
of his duties hereunder.

                  (b)      Executive's  services shall be rendered  principally 
at  the current  offices  of the Company  located at 2850 Ocean  Park Boulevard,
Santa Monica, CA  90405.

         3.       Compensation and Benefits.

                  As  full  and  complete  compensation  to  Executive  for  the
performance of the services required hereunder,  the Company shall pay, grant or
provide  Executive,  and Executive  agrees to accept,  the following  salary and
other compensation and benefits:

                  (a) A base salary,  payable in  accordance  with the Company's
standard  payroll  practices  for  senior  executive  employees,  but  not  less
frequently than monthly, at an annual rate of $250,000 ("Base Salary").

                   (b)  The  right  to  participate  in  any  medical,   dental,
disability,  insurance, retirement, savings, vacation, sick leave or other plans
or programs  established  for the benefit of the Company's key senior  executive
employees.

                  (c) Prompt  reimbursement for all reasonable  business-related
expenses incurred by Executive in accordance with the policies and procedures of
the  Company  as in effect  from time to time with  respect  to other key senior
executives.

                  (d) Paid  vacation  in  accordance  with the  policies  of the
Company  as in  effect  from  time to time  with  respect  to other  key  senior
executives.

                                       37
<PAGE>

                  (e)  Non-qualified  stock  options (the  "Options") to acquire
four  hundred six thousand  (406,000)  shares of the common stock of the Company
(the "Common  Stock"),  on terms  substantially  similar to those  applicable to
options granted under the Company's  Amended 1993 Stock Option Plan (the "Option
Plan")  and  standard  form of  stock  option  agreement,  as  modified  by this
Agreement.  The Options shall be granted, and vesting thereof shall commence, as
of the Effective  Date.  The Options  shall have an exercise  price equal to the
fair market value of Common Stock as of the Effective  Date as determined by the
Board as to one hundred  thousand  (100,000) of the Option  shares,  and $10 per
share as to three hundred six thousand (306,000) of the Option shares. Except as
otherwise  provided  herein,  the Options  shall vest on a monthly  basis over a
forty-eight (48) month period,  subject to Executive's  continued service to the
Company.

                  (f) Within thirty (30) days of the Effective Date, the Company
shall pay Executive a bonus of $227,500.  Provided Executive remains an employee
of the Company on the first anniversary of the Effective Date, the Company shall
pay Executive a bonus of $200,000 within fifteen (15) days of such  anniversary.
Provided  Executive remains an employee of the Company on the second anniversary
of the  Effective  Date,  the Company shall pay to Executive a bonus of $200,000
within fifteen (15) days of such anniversary.  Notwithstanding the foregoing, in
the event Executive  becomes  entitled to benefits under Section 4(d) or Section
4(g),  the Company shall pay to Executive the bonuses  described in this Section
3(f) to the extent not previously  paid. Any bonuses payable  hereunder shall be
subject to applicable tax withholding.

                   (g) The  Executive  shall be  eligible  to  receive  for each
annual  period  during the Term of  Employment  commencing  January 1 and ending
December 31,  beginning  January 1, 1999 (the "Bonus  Period"),  an annual bonus
(the "Annual  Bonus") of up to one hundred  percent (100%) of  Executive's  Base
Salary (the "Target  Bonus"),  to be earned based upon attainment of performance
goals and  objectives to be  determined  by the Board on or before  January 1 of
each such year during the Term of Employment.  For the period beginning with the
Effective  Date and ending on June 30,  1998,  Executive  shall be  eligible  to
receive a bonus (the "Initial Bonus") of $42,000 based on performance  goals and
objectives  to be  determined  by the Board on or before  June 1, 1998.  For the
period  beginning July 1, 1998 and ending December 31, 1998,  Executive shall be
eligible to receive a quarterly bonus of $62,500 for each of the fiscal quarters
beginning July 1, 1998 and October 1, 1998, (the "Quarterly Bonus") to be earned
upon  attainment  of  performance  goals and  objectives to be determined by the
Board on or before the  beginning of each such  quarter.  The Initial  Bonus and
Quarterly  Bonus,  if any,  shall be paid  within 60 days after the close of the
applicable  fiscal  quarter.  The Annual  Bonus,  if any,  shall be paid no less
frequently than once each year within 60 days after the Bonus Period.

                  (h) The right,  exercisable  for 30 days  after the  Effective
Date, to purchase on terms  substantially  similar to those  applicable to stock
purchase  rights under the Option Plan and  standard  form of  restricted  stock
purchase  agreement up to one hundred thousand (100,000) shares of Common Stock,
at a price of $6.375 per share (the "Restricted Stock").  Executive may purchase
the Restricted Stock with a full recourse promissory note (the "Note"). The Note
shall accrue interest semi-annually at the "applicable federal rate" (within the
meaning of Section  1274(d) of the Code),  and shall be subject to  repayment in
accordance with Section 5 below.  Restricted Stock shall vest on a monthly basis
over a thirty-six (36) month period commencing on the Effective Date, subject to
Executive's  continued  service to the Company or as otherwise  provided herein,
with 2,777 shares of Restricted  Stock to vest each month during such thirty-six
(36) month period except for the last month of such thirty-six (36) month period
in which  2,805  shares of  Restricted  Stock  shall  vest,  subject  to earlier
vesting,  if any, if either of the following  events or conditions  occurs or is
satisfied during the Term of Employment:  (x) the average closing stock price of
the common stock of the Company on the Nasdaq  National  Market exceeds  fifteen
dollars ($15) for any twenty (20)  consecutive  trading days, or (y) the Company
recognizes  a Net Profit for two fiscal  consecutive  quarters  (the "Net Profit
Period").  For purposes of this  Agreement,  the Company shall have recognized a
"Net Profit" for the Net Profit  Period if, with respect to each fiscal  quarter
in the Net Profit  Period,  (x) the  Company  has net  revenues in excess of $16
million for each such fiscal  quarter as reported in the Company's  consolidated
statement of operations  ("Statement of  Operations") in the Company's Form 10-Q
for the quarter then ended or the  Company's  annual report on Form 10-K for the
year then ended, as the

                                       38
<PAGE>

case  may  be  (the "SEC  Reports"),  and (y)  the   Company's  earnings  before
interest and taxes for each such fiscal quarter  ("EBIT") are in excess of 5% of
the net  revenues  of the  Company  for such  fiscal  quarter as reported in the
Statement of Operations in the Company's SEC Reports;  provided,  that, EBIT for
any  particular  fiscal  quarter  shall be determined  without  giving effect to
Executive's right to the bonus described in Section 3(f).

                  (i)  The  Company  shall  pay  premiums  during  the  Term  of
Employment  required to be paid in order to maintain a life insurance  policy on
the life of Executive with $2 million of benefits payable upon Executive's death
to a beneficiary or beneficiaries  designated by Executive.  Upon termination of
this  Agreement,  the  Company  shall  be  entitled  to  withdraw  from the cash
surrender value of such policy, to the extent available,  an amount equal to the
insurance premiums paid by the Company.

                   (j) The Company will pay or reimburse Executive,  as the case
may be,  for the  following  costs and  expenses  incurred  in  connection  with
Executive's  and his  family's  relocation  to  Santa  Monica,  California;  (i)
Executive's reasonable and prudent moving expenses to a Santa Monica, California
residence;  (ii) Executive's  reasonable and prudent rental expenses for a Santa
Monica,  California  interim  residence  for a period of up to 270 days from the
Effective Date; (iii) the reasonable and prudent travel expenses incurred by the
Executive  arising out of  personal  visits to Los Gatos,  California  until his
family  relocates to the Santa  Monica,  California  area;  (iv) the  reasonable
closing costs,  such costs not to include any financing  points,  arising out of
Executive's sale of his Los Gatos,  California residence and purchase of a Santa
Monica,  California  area  residence;  and (v) all other  reasonable and prudent
one-time  direct costs of relocation  (but not including any loss on the sale of
the  Los  Gatos,  California  residence).  Notwithstanding  the  foregoing,  the
Company's  obligation to pay or reimburse  Executive for such expenses shall not
exceed $75,000.

         4.       Termination.

                  (a) Disability.  In the event of the permanent  disability (as
hereinafter  defined) of Executive  during the Term of  Employment,  the Company
shall have the right, upon written notice to Executive, to terminate Executive's
employment hereunder,  effective upon the 30th calendar day following the giving
of such notice (or such later day as shall be  specified in such  notice).  Upon
the  effectiveness  of such  termination,  (i) the Company shall have no further
obligations  hereunder,  except  to  pay  and  provide,  subject  to  applicable
withholding,  (A) all  amounts  of  Base  Salary  accrued,  but  unpaid,  at the
effective date of termination,  (B) a lump sum amount equal to Executive's  then
annual Base Salary,  (C) a pro rata portion of  Executive's  Quarterly  Bonus or
Target   Bonus,   as   applicable,   and   (D)   all   reasonable   unreimbursed
business-related  expenses, and (ii) Executive shall have no further obligations
hereunder other than those provided for in Sections 6 and 7 hereof.  All amounts
payable to Executive  pursuant to this  Section 4(a) shall be payable  within 30
days following the  effectiveness of the termination of Executive's  employment.
For purposes of this paragraph,  "permanent  disability" shall be defined as any
physical or mental disability or incapacity which renders Executive incapable in
any material  respect of performing  the services  required of him in accordance
with his  obligations  under Section 2 for a period of 120 days,  consecutive or
otherwise, in any 360-day period.

                  (b) Death.  In the event of the death of Executive  during the
Term of Employment, this Agreement shall automatically terminate and the Company
shall  have no  further  obligations  hereunder,  except to pay and  provide  to
Executive's  beneficiary  or other legal  representative,  subject to applicable
withholding,  (A) all amounts of Base Salary accrued but unpaid,  at the date of
death, (B) a pro rata portion of Executive's Quarterly Bonus or Target Bonus, as
applicable,  and (C) all reasonable unreimbursed  business-related expenses. All
amounts  payable to  Executive  pursuant to this  Section  4(b) shall be payable
within 30 days following the date of death.

                   (c) Cause.  The Company  shall have the right,  upon  written
notice to Executive,  to terminate  Executive's  employment under this Agreement
for Cause (as hereinafter  defined);  provided,  however, that the Company shall
not terminate  Executive's  employment  for Cause unless the Company shall first
have given Executive  written notice of the Company's  intention to do so, which
written  notice shall specify the particular  breaches,  acts or failures to act
constituting  the  basis  for such  termination  and 

                                       39
<PAGE>

shall offer  Executive  an opportunity,  within 20 days of  the receipt  of such
notice, to meet with the Board to defend such breaches,  acts or failures to act
and/or to cure any such  breaches  or acts which are  possible  to cure.  In the
event of a termination  for Cause,  this Agreement shall terminate and Executive
shall be removed from office  effective as of the date  specified by the Company
in the notice  (subject  to the  20-day  period  referred  to above) and (i) the
Company shall have no further obligations  hereunder,  except to pay all amounts
of Base Salary, reimburse all reasonable unreimbursed  business-related expenses
and pay and provide all other benefits  accrued to the date of  termination  and
(ii)  Executive  shall have no further  obligations  hereunder  except for those
provided  for in  Sections  6 and 7  hereof;  provided,  however,  that  nothing
contained  in this  Section  4(c)  shall  constitute  a waiver or release by the
Company of any rights or claims it may have  against  Executive  for  actions or
omissions which give rise to a termination under this Section 4(c).

                  For purposes of this Agreement, the term "Cause" shall mean:

                           (i)   any act of fraud, embezzlement or dishonesty on
the part of Executive with respect to the Company or any of its affiliates;or

                           (ii)  any  material  breach  by  Executive  of  his  
obligations under Sections 6 or 7 hereof; or

                           (iii)    conviction of Executive of any felony; or

                           (iv) a material  breach of, or the failure or refusal
by Executive  to  perform and  discharge, Executive's duties,   responsibilities
and  obligations  under  this  Agreement  (it  being understood  that no  action
or failure to act by Executive shall be considered to be Cause if such action or
failure to act shall have been taken by  Executive in good faith).

                  (d)  Without  Cause.  The Company  shall have the right,  upon
written  notice to Executive,  to terminate  Executive's  employment  under this
Agreement  without Cause,  in which case this Agreement  shall  terminate on the
date  specified in such  notice.  The Company  thereafter  shall have no further
obligations hereunder, except (subject to applicable withholding) to (i) pay all
amounts of Base Salary accrued, but unpaid, to the date of termination, (ii) pay
an additional amount equal to the sum of (A) Executive's  annual Base Salary and
(B)  Executive's  Target  Bonus for the fiscal  year in which  such  termination
occurs,  and  (iii)  reimburse  all  reasonable  unreimbursed   business-related
expenses. In addition, in the event Executive's  employment is terminated by the
Company  without  Cause,  all  Options  which  would have  vested had  Executive
remained employed by the Company for a twelve month consecutive period after the
date of such  termination and Restricted  Stock that remains unvested as of such
date  of  termination  shall   automatically  and  immediately  vest  upon  such
termination, in all cases subject to applicable tax withholding. For purposes of
this  Section  4(d),  Executive's  employment  will be  considered  to have been
terminated  by the  Company  without  Cause in the event  Executive  voluntarily
resigns his employment with the Company because of (i) a material adverse change
in his position with the Company which  materially  reduces his  responsibility,
without  Cause and  without  Executive's  written  consent;  or (ii) a  material
reduction in Executive's compensation without his written consent.

                  (e) Voluntary Termination. Executive may voluntarily terminate
his employment  with the Company at any time upon at least 30 days prior written
notice,  in which case this Agreement  shall terminate on the 30th day from such
notice  or such  longer  period  as may be  consented  to by the  Company.  Upon
termination,  the Company shall have no further obligations hereunder, except to
pay all amounts of Base Salary  accrued,  but unpaid,  at the effective  date of
voluntary  termination,   and  all  reasonable   unreimbursed   business-related
expenses, if any.

                   (f)  Plan  Benefits.  Upon  any  termination  of  Executive's
employment  hereunder,  the Company  shall pay  Executive  the amounts and shall
provide all benefits  generally  available upon  termination  under any employee
benefit plans,  policies and practices of the Company,  determined in accordance
with the applicable terms and provisions of such plans, policies and practices.

                                       40
<PAGE>

                  (g) Change of Control. In the event (i) of a Change of Control
of the Company during the six-month period  immediately after the Effective Date
(the  "Initial  Period")  and (ii)  within  twelve  months  after such Change of
Control  either  Executive   voluntarily   resigns  or  the  Company  terminates
Executive's  employment  other than for Cause,  then (A) the  Company  shall pay
Executive  an amount  equal to 300% of  Executive's  annual Base Salary less any
amounts of the Target Bonus,  Initial  Bonus and Quarterly  Bonus earned or paid
with respect to the Company's fiscal year in which such termination  occurs, and
(B) all Options which would have vested had Executive  remained  employed by the
Company from the Effective Date through and until twenty-four consecutive months
after the Effective  Date and Restricted  Stock that remain  unvested as of such
date  of  termination  shall   automatically  and  immediately  vest  upon  such
termination,  in all cases subject to applicable tax  withholding.  In the event
(i) of a Change of Control of the Company at any time after the  Initial  Period
and (ii) within  twelve  months  after such Change of Control  Executive  either
voluntarily resigns or the Company terminates  Executive's employment other than
for Cause,  then (A) the Company  shall pay Executive an amount equal to 200% of
the Executive's  annual Base Salary, and (B) all Options which would have vested
had  Executive  remained  employed by the Company for an eighteen  month  period
after the date of such  termination and Restricted Stock that remain unvested as
of such date of termination  shall  automatically and immediately vest upon such
termination, in all cases subject to applicable tax withholding. In the event of
a Change of Control of the  Company at a value (the  "Transaction  Value")  that
equals or exceeds $20 per share of Company  common stock (as  determined  by the
Board,  in its  discretion),  Executive's  Options  shall  vest as  follows  (in
addition to any accelerated vesting provided above): if the Transaction Value is
less than $30 per share,  then the Options  shall vest as though  Executive  had
remained employed by the Company for an additional 12 months; if the Transaction
Value  equals or exceeds $30 per share,  then  Executive's  Options  shall fully
vest.For  purposes of this  Agreement,  a "Change of Control" shall be deemed to
have occurred upon the closing of (i) a merger,  reorganization or consolidation
of the Company with or into any other  corporation  or other entity,  or sale of
all or substantially  all of the assets of the Company,  unless the stockholders
of the Company  immediately  prior to such  transaction hold at least 50% of the
total voting power  represented by the voting securities of the entity surviving
such merger,  reorganization  or  consolidation  (or its parent),  or the entity
purchasing such assets (or its parent),  or (ii) upon a sale or transfer of more
than 50% of the Common  Stock of the Company to a person or persons  acting as a
group,  which person or group is not  controlled  directly or  indirectly by the
Company, in a single transaction or series of related transactions.
         
         5.       Repayment of Note.

                  Executive's Note (as described in Section 3(h)),  shall be due
and payable in full, together with any accrued but unpaid interest, on the third
anniversary of the Effective Date, subject to earlier prepayment  voluntarily by
Executive or as follows:

                  (a) The  principal  amount  of the  Note,  together  with  any
accrued but unpaid interest, shall be due and payable in full within ninety (90)
days  of the  date  Executive's  employment  with  Company  (or  its  successor)
terminates for any reason,  but only if such termination occurs more than ninety
(90) days before the third anniversary of the Effective Date.

                   (b)  Within  thirty  (30)  days of  receiving  any  bonus  as
provided in Section 3(f),  Executive shall pay to the Company an amount equal to
the bonus amount, net of applicable tax withholding.

         6.       Confidentiality; Ownership.

                  (a) During the Term of Employment  and  thereafter,  Executive
shall keep secret and retain in  strictest  confidence  and not use or disclose,
furnish  or  make  accessible  to  anyone  outside  the  Company  and any of its
affiliates,  directly or indirectly, or use for the benefit of himself or others
except in connection with the business of the Company and the business of any of
its subsidiaries or affiliates,  any Protected Information.  The term "Protected
Information" shall mean trade secrets,  confidential or proprietary  information
and  all  other  knowledge,  technology,  know-how,  information,  documents  or
materials  owned,   developed  or  possessed  by  the  Company  or  any  of  its
subsidiaries

                                       41
<PAGE>
 
or  affiliates,  whether in  tangible  or  intangible  form,  pertaining  to the
business of the Company or any of its subsidiaries or affiliates, including, but
not  limited  to,  research  and  development  operations,  systems,  databases,
computer programs and software, designs, models, operating procedures, knowledge
of the organization,  products and services  (including prices,  costs, sales or
content), processes,  techniques,  contracts, financial information or measures,
business methods,  future business plans, details of consultant  contracts,  new
personnel acquisition plans, business acquisition plans, customers and suppliers
(including  identities of customers  and  prospective  customers and  suppliers,
identities of individual  contacts at business  entities  which are customers or
prospective  customers or suppliers,  preferences,  businesses  or habits),  and
business relationships;  provided, however, that Protected Information shall not
include information that shall become generally known to the public or the trade
without violation of this Section 6.

                   (b) Executive acknowledges that all developments,  inventions
(whether patentable or otherwise),  discoveries,  improvements,  patents,  trade
secrets, copyrights,  designs, reports, works of authorship,  computer software,
flow charts and  diagrams,  procedures,  data,  documentation  and  writings and
applications thereof relating to the business of the Company or planned business
of the Company or any of its  subsidiaries or affiliates  that, alone or jointly
with others,  Executive may conceive,  create, make, develop, reduce to practice
or acquire  during the Term of  Employment,  or has  conceived,  created,  made,
developed,  reduced to  practice  or  acquired  prior to the Term of  Employment
(collectively,  the "Developments") are, shall remain, and shall be the sole and
exclusive  property of the Company,  and Executive hereby assigns to the Company
all of his right, title and interest in and to all such Developments.  Executive
shall promptly and fully disclose all future material  Developments to the Board
and, at any time upon request and at the expense of the Company,  shall execute,
acknowledge  and deliver to the Company all  instruments  that the Company shall
prepare,  give  evidence  and take all  other  actions  that  are  necessary  or
desirable  in the  opinion  of the  Company  to enable  the  Company to file and
prosecute  applications  for and to  acquire,  maintain  and enforce all letters
patent,  trademark  registrations or copyrights covering the Developments in all
countries in which the same are deemed necessary by the Company.  All memoranda,
notes, lists,  drawings,  records,  files, computer tapes,  programs,  software,
source  and  programming  narratives  and other  documentation  (and all  copies
thereof,  except for  Executive's  appointment  book,  daily  planner or similar
organizational  or  scheduling  notes)  made or compiled  by  Executive  or made
available to Executive  concerning the Developments or otherwise  concerning the
business  of the  Company  or  planned  business  of the  Company  or any of its
subsidiaries  or  affiliates  shall  be the  property  of the  Company  or  such
subsidiary or affiliate and shall be delivered to the Company or such subsidiary
or affiliate promptly upon the termination of the Term of Employment.

                  (c) The  provisions  of this  Section  6  shall,  without  any
limitation as to time,  survive the  expiration or  termination  of  Executive's
employment hereunder, irrespective of the reason for any termination.

         7.  Covenant-Not to Solicit.  Executive agrees that for a period of one
(1) year  following any  termination  of the  employment  of Executive  with the
Company,  Executive will not, directly or indirectly,  without the prior written
consent of the  Company:  solicit,  entice,  persuade  or induce  any  employee,
consultant,  agent or  independent  contractor  of the  Company or of any of its
subsidiaries  or affiliates to terminate his or her employment by the Company or
such  subsidiary  or  affiliate  to  become  employed  by any  person,  firm  or
corporation other than the Company or such subsidiary or affiliate,  or approach
any such employee,  consultant,  agent or independent  contractor for any of the
foregoing purposes, or hire any such employee,  consultant, agent or independent
contractor or authorize or assist in the taking of any such actions by any third
party.

         8. Rights  Regarding  Salary and  Benefits.  The right of  Executive to
participate  in  plans  and  programs,  and  to  receive  salary,   benefits  or
reimbursement from the Company pursuant to the terms of this Agreement shall not
be affected by or subject to (i) any set-off, counterclaim,  recoupment, defense
or other  right  which the Company  may have  against  Executive  (other than in
respect  of debts for  money  owed by  Executive  to the  Company),  or (ii) any
insolvency, bankruptcy,  reorganization or similar proceedings by or against the
Company.
                                       42
<PAGE>

         9.  Survivorship.  The respective rights and obligations of the parties
hereunder, including, without limitation, the rights and obligations pursuant to
Sections 6 and 7, shall survive any  termination of this Agreement to the extent
necessary for the intended preservation of such rights and obligations.

         10. Specific Performance.  Executive  acknowledges that the services to
be rendered by Executive are of a special,  unique and  extraordinary  character
and,  in  connection   with  such  services,   Executive  will  have  access  to
confidential  information vital to the Company's  Business and the businesses of
its  subsidiaries  and  affiliates.  By reason of this,  Executive  consents and
agrees  that if  Executive  violates  any of the  provisions  of Sections 6 or 7
hereof,   the  Company  and  its   subsidiaries  and  affiliates  would  sustain
irreparable  injury and that money damages will not provide  adequate  remedy to
the  Company and that the  Company  shall be  entitled  to have  Sections 6 or 7
specifically enforced by any court having equity jurisdiction. Nothing contained
herein shall be construed as prohibiting the Company or any of its  subsidiaries
or affiliates  from pursuing any other remedies  available to it for such breach
or threatened breach, including the recovery of damages from Executive.
         
         11.  Deductions and  Withholding;  Expenses.  Executive agrees that the
Company and/or its  subsidiaries  or affiliates  shall withhold from any and all
compensation  paid to and  required  to be paid to  Executive  pursuant  to this
Agreement,  all  federal,  state,  local  and/or  other  taxes which the Company
determines are required to be withheld in accordance  with  applicable  statutes
and/or  regulations  from time to time in effect and all amounts  required to be
deducted in respect of Executive's  coverage under  applicable  employee benefit
plans.  For purposes of this  Agreement  and  calculations  hereunder,  all such
deductions and withholdings shall be deemed to have been paid to and received by
Executive.

         12.  Waiver.  The waiver by the Company of a breach of any provision of
this Agreement by Executive shall not operate or be construed as a waiver of any
subsequent  breach by him. The waiver by Executive of a breach of any  provision
of this  Agreement by the Company  shall not operate or be construed as a waiver
of any subsequent-breach by the Company.

         13. Governing Law. This Agreement shall be subject to, and governed by,
the laws of the State of  California  applicable  to  agreements  made and to be
performed entirely therein.

         14.      Assignability; Successors.

                  (a) The  obligations  of Executive  may not be delegated  and,
except as expressly  provided in Section  4(b)  relating to the  designation  of
beneficiaries,  Executive may not,  without the Company's  prior written consent
thereto,  assign, transfer,  convey, pledge, encumber,  hypothecate or otherwise
dispose of this Agreement or any interest herein. Any such attempted  delegation
or disposition  shall be null and void and without effect.  Notwithstanding  the
foregoing,  Executive  may  transfer  his  Options and  Restricted  Stock to his
immediate family members or to a family trust or family partnership,  subject to
the terms and conditions of the Option Plan, as modified by this Agreement.

                  (b) The Company and  Executive  agree that this  Agreement and
each of the  Company's  rights and  obligations  hereunder  may be  assigned  or
transferred  by the  Company  to and shall be assumed  by and  binding  upon any
Successor to the Company.

                  (c) The term  "Successor"  shall mean any corporation or other
business  entity  which  succeeds to the assets or conducts  the business of the
Company, whether directly or indirectly, by purchase,  merger,  consolidation or
otherwise.

         In the event that another  corporation or other business entity becomes
a Successor of the Company,  then the Successor  shall,  by an agreement in form
and substance reasonably  satisfactory to Executive,  expressly assume and agree
to perform  this  Agreement  in the same  manner  and to the same  extent as the
Company would be required to perform if there had been no successor.

                                       43
<PAGE>
         15.      Change of Control Payments.

                   (a) Notwithstanding anything to the contrary contained herein
(including,  without limitation,  in Section 4(g) hereof), in the event that any
payment or benefit  received or to be received by Executive in connection with a
termination  of  Executive's  employment  with the  Company  (collectively,  the
"Severance  Payments")  would (i)  constitute a "parachute  payment"  within the
meaning of Section  280G of the Internal  Revenue Code of 1986,  as amended (the
"Code") or any  similar  or  successor  provision  to 280G and (ii) but for this
Section 15(a),  be subject to the excise tax imposed by Section 4999 of the Code
or any similar or successor  provision to Section 4999 (the "Excise Tax"),  then
such Severance Payments (which Severance Payments shall collectively be referred
to herein as the "Severance Parachute  Payments")shall be reduced to the largest
amount  which would  result in no portion of the  Severance  Parachute  Payments
being  subject to the Excise  Tax.  In the event any  reduction  of  benefits is
required pursuant to this Agreement,  Executive shall be allowed to choose which
benefits  hereunder  are  reduced  (e.g.,  reduction  first  from the  Severance
Payment,  then from the vesting  acceleration).  If the Internal Revenue Service
(the  "IRS")  determines  that a Severance  Parachute  Payment is subject to the
Excise Tax, then the Company may seek to enforce the provisions of Section 15(b)
hereof. Such enforcement of Section 15(b) hereof shall be the only remedy, under
any and all  applicable  state and federal laws or  otherwise,  for  Executive's
failure to reduce the Severance Parachute Payments so that no portion thereof is
subject to the Excise Tax.

                  (b) If,  notwithstanding  the  reduction  described in Section
15(a) hereof,  the IRS determines that Executive is liable for the Excise Tax as
a result of the receipt of a Severance Parachute Payment,  then Executive shall,
subject to the provisions of this Agreement,  be obligated to pay to the Company
(the "Repayment Obligation") an amount of money equal to the "Repayment Amount."
The Repayment Amount with respect to a Severance  Parachute Payment shall be the
smallest such amount,  if any, as shall be required to be paid to the Company so
that  Executive's net proceeds with respect to any Severance  Parachute  Payment
(after  taking  into  account  the  payment of the  Excise  Tax  imposed on such
Severance Parachute Payment) shall be maximized.  Notwithstanding the foregoing,
the Repayment Amount with respect to a Severance Parachute Payment shall be zero
if a  Repayment  Amount of more than zero  would not  eliminate  the  Excise Tax
imposed on such Severance Parachute Payment. If the Excise Tax is not eliminated
through the  performance of the Repayment  Obligation,  Executive  shall pay the
Excise Tax. The Repayment Obligation shall be performed within 30 days of either
(i) Executive's  entering into a binding agreement with the IRS as to the amount
of Executive's Excise Tax liability or (ii) a final  determination by the IRS or
a court decision requiring  Executive to pay the Excise Tax with respect to such
a Severance  Parachute  Payment  from which no appeal is  available or is timely
taken.

         16.  Severability;  Blue-Pencilling.  If any  provision  (or  any  part
thereof)  of this  Agreement,  including  Sections 6 and 7, as applied to either
party or to any  circumstances,  shall be  determined  by any court of competent
jurisdiction to be invalid or unenforceable, the same shall in no way affect any
other  provision or remaining  part  thereof of this  Agreement,  which shall be
given full effect  without regard to the invalid or  unenforceable  provision or
part thereof, or the validity or enforceability of this Agreement.

         If any of the  provisions of Sections 6 or 7, or any part thereof,  are
determined to be  unreasonable  because of the duration of such provision or the
geographic scope thereof,  the court shall have the power to reduce the duration
or restrict or redefine the  geographic  scope of such  provision and to enforce
such provision as so reduced, restricted or redefined.

         17.  Notices.  All notices to the  Company or  Executive  permitted  or
required hereunder shall be in writing,  shall refer to this Agreement and shall
be delivered  personally,  by  telecopier  or by courier  service  providing for
next-day  delivery or sent by  registered  or  certified  mail,  return  receipt
requested, to the following addresses:

                                       44
<PAGE>

                  (a)      if to the Company to:

                                    CyberMedia, Inc.
                                    2850 Ocean Park Boulevard
                                    Santa Monica, CA  90405

                                    Attention:  General Counsel
                                    Telephone: (310) 664-5000
                                    Facsimile: (310) 581-4720

                  (b)      if to Executive to:

                                    3911 Spray Lane
                                    Malibu, CA  90265

                  Any party may change the  address  to which  notices  shall be
sent by sending written notice of such change of address to the other party. Any
such notice shall be deemed given,  if delivered  personally,  upon receipt;  if
sent by certified or  registered  mail, 3 days after deposit  (postage  prepaid)
with the U.S. mail service;  if sent by courier  service  providing for next day
delivery, the next business day following deposit with such courier service; and
if telecopied, when telecopied.

         18.  Paragraph  Headings.  The  paragraph  headings  contained  in this
Agreement  are for  reference  purposes only and shall not affect in any way the
meaning or interpretation of this Agreement.

         19. Entire Agreement.  This Agreement together with any other agreement
expressly  referred to herein  embodies the entire  agreement of the parties and
supersedes all prior agreements and  understandings  of the parties with respect
to Executive's employment between the Company and Executive.  This Agreement may
not be changed or terminated  orally but only by an agreement in writing  signed
by the parties hereto.

         20.  Counterparts.  This  Agreement  may be  executed  in  one or  more
counterparts,  each of which shall be deemed to be an original, but all of which
taken together shall constitute one and the same instrument.

         In  Witness  Whereof,  the  parties  hereto  have  duly  executed  this
Agreement as of April 22,1998.

                               CyberMedia, Inc.


                      By:      /s/ Suhas Patil
                               ---------------------
                               Name:  Suhas Patil
                               Title: Compensation Committee, Board of Directors


                               /s/ James R. Tolonen
                               ---------------------
                               James R. Tolonen







                                       45

<TABLE> <S> <C>

<ARTICLE>                                                             5
<LEGEND>                      
               THESE SCHEDULES CONTAIN SUMMARY FINANCIAL  INFORMATION  EXTRACTED
               FROM THE  CONSOLIDATED  BALANCE  SHEETS AS OF DECEMBER  31, 1996,
               MARCH 31,  1997,  MARCH  31,  1998 AND THE  RELATED  CONSOLIDATED
               STATEMENTS OF OPERATIONS  FOR THE TWELVE MONTHS IN THE YEAR ENDED
               DECEMBER  31, 1996,  THE THREE MONTHS IN THE PERIODS  ENDED MARCH
               31,  1997  AND  1998  AND ARE  QUALIFIED  IN  THEIR  ENTIRETY  BY
               REFERENCE TO SUCH FINANCIAL STATEMENTS.
</LEGEND>
<MULTIPLIER>                                       1,000
       
<S>                                          <C>                  <C>                <C>
<PERIOD-TYPE>                                      3-MOS                3-MOS               YEAR
<FISCAL-YEAR-END>                            DEC-31-1998          DEC-31-1997        DEC-31-1996
<PERIOD-END>                                 MAR-31-1998          MAR-31-1997        DEC-31-1996
<CASH>                                            22,536               37,117             39,322
<SECURITIES>                                           0                    0                  0
<RECEIVABLES>                                     17,448               19,229             13,841
<ALLOWANCES>                                      12,274                2,482              1,523
<INVENTORY>                                        3,667                1,560              2,365
<CURRENT-ASSETS>                                  36,832               56,137             55,460
<PP&E>                                             5,588                1,632              1,265
<DEPRECIATION>                                     1,388                  383                275
<TOTAL-ASSETS>                                    41,248               57,386             56,450
<CURRENT-LIABILITIES>                             18,526               12,575             12,733
<BONDS>                                                0                    0                  0
<COMMON>                                          59,040               52,464             52,702
                                  0                    0                  0
                                            0                    0                  0
<OTHER-SE>                                       (37,151)              (7,702)            (9,034)
<TOTAL-LIABILITY-AND-EQUITY>                      41,248               57,386             56,450
<SALES>                                            4,697               16,533             38,524
<TOTAL-REVENUES>                                   4,697               16,533             38,524
<CGS>                                              1,281                4,213             11,991
<TOTAL-COSTS>                                      1,281                4,213             11,991
<OTHER-EXPENSES>                                  19,737               10,670             30,366
<LOSS-PROVISION>                                       0                   20                  0
<INTEREST-EXPENSE>                                  (280)                (521)              (351)
<INCOME-PRETAX>                                  (16,041)                2,171            (3,482)
<INCOME-TAX>                                           8                  839                  1
<INCOME-CONTINUING>                              (16,049)                1,332            (3,483)
<DISCONTINUED>                                         0                    0                  0
<EXTRAORDINARY>                                        0                    0                  0
<CHANGES>                                              0                    0                  0
<NET-INCOME>                                     (16,049)                1,332            (3,483)
<EPS-PRIMARY>                                         (1.27)                 0.11             (0.88)
<EPS-DILUTED>                                         (1.27)                 0.10             (0.88)
        

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