SOFTWARE COM INC
10-Q, 2000-05-12
COMPUTER INTEGRATED SYSTEMS DESIGN
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                                  UNITED STATES

                       SECURITIES AND EXCHANGE COMMISSION

                             WASHINGTON, D.C. 20549

                                    FORM 10-Q

[ X ]   QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
        EXCHANGE ACT OF 1934

For the quarterly period ended March 31, 2000

or

[   ]   TRANSITION REPORTS PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
        EXCHANGE ACT OF 1934

For the transition period from __________________ to ________________________



                        Commission File Number: 000-26379

                               SOFTWARE.COM, INC.
             (exact name of registrant as specified in its charter)


                 Delaware                                 77-0392373
     (State or other jurisdiction of          (IRS Employer Identification No.)
      incorporation or organization)

                               525 Anacapa Street
                             Santa Barbara, CA 93101
                    (Address of principal executive offices)

                                 (805) 882-2470
              (Registrant's telephone number, including area code)

Indicate by check mark whether the registrant (1) has filed all reports required
by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the
preceding 12 months (or for such shorter period that the registrant was required
to file such reports), and (2) has been subject to such filing requirements for
the past 90 days.    Yes [ X ]       No  [  ]

The number of outstanding shares of the registrant's Common Stock, $.001 par
value, was 47,587,747 as of May 5, 2000.


<PAGE>



                               SOFTWARE.COM, INC.

                                      INDEX

                          PART I: FINANCIAL INFORMATION

   Item                                                                     Page
- ---------  -----------------------------------------------------------      ----

Item 1.    Condensed Consolidated Financial Statements - unaudited            3

           Condensed Consolidated Balance Sheets - March 31, 2000 and
           December 31, 1999                                                  3

           Condensed Consolidated Statements of Operations - three
           months ended March 31, 2000 and 1999                               4

           Condensed Consolidated Statements of Cash Flows - three
           months ended March 31, 2000 and 1999                               5

           Notes to Condensed Consolidated Financial Statements               6

Item 2.    Management's Discussion and Analysis of Financial Condition        8
           and Results of Operations

Item 3     Quantitative and Qualitative Disclosure About Market Risk         24

                           PART II: OTHER INFORMATION

Item 1.    Legal Proceedings                                                 25
Item 2.    Changes in Securities and Use of Proceeds                         25
Item 3.    Defaults Upon Senior Securities                                   25
Item 4.    Submission of Matters to a Vote of Security Holders               25
Item 5.    Other Information                                                 25
Item 6.    Exhibits and Reports on Form 8-K                                  25
           Signatures                                                        25




                                      -2-
<PAGE>


<TABLE>

                          PART I: FINANCIAL INFORMATION

ITEM 1.  FINANCIAL STATEMENTS

                               Software.com, Inc.
                      Condensed Consolidated Balance Sheets
                                 (In thousands)
<CAPTION>

                                                            March 31,   December 31,
                                                               2000         1999
                                                            ---------    ---------
<S>                                                         <C>          <C>
Assets
Current assets:
Cash and cash equivalents ...............................   $  44,207    $  41,715
Short-term investments ..................................      30,276       25,748
Accounts receivable, net ................................      28,434       22,268
Prepaid expenses and other current assets ...............       1,618        1,923
                                                            ---------    ---------
Total current assets ....................................     104,535       91,654

Property and equipment, net .............................       6,515        3,936
Goodwill and intangibles, net ...........................       7,625        8,048
Deposits and other assets ...............................         547          401
                                                            ---------    ---------

Total assets ............................................   $ 119,222    $ 104,039
                                                            =========    =========

Liabilities and shareholders' equity
Current liabilities:
Accounts payable ........................................   $   4,598    $   2,708
Accrued liabilities .....................................       5,898        5,414
Deferred revenue ........................................      15,362       10,488
                                                            ---------    ---------
Total current liabilities ...............................      25,858       18,610

Shareholders' equity:
Common stock ............................................     126,101      119,902
Deferred compensation ...................................      (1,520)      (1,673)
Accumulated comprehensive loss ..........................         (32)          (6)
Accumulated deficit .....................................     (31,185)     (32,794)
                                                            ---------    ---------
Total shareholders' equity ..............................      93,364       85,429
                                                            ---------    ---------

Total liabilities and shareholders' equity ..............   $ 119,222    $ 104,039
                                                            =========    =========


</TABLE>

                                See accompanying notes.

                                      -3-
<PAGE>




                               Software.com, Inc.
                 Condensed Consolidated Statements of Operations
                    (In thousands, except per share amounts)



                                               Three Months Ended
                                                   March 31,
                                              --------------------
                                                 2000        1999
                                              --------    --------
Revenues:
Software licenses .........................   $ 13,437    $  5,058
Services ..................................      6,107       3,013
                                              --------    --------

Total revenues ............................     19,544       8,071
Cost of revenues:
Software licenses .........................        721         376
Services ..................................      4,111       2,044
                                              --------    --------

Total cost of revenues ....................      4,832       2,420
Gross profit ..............................     14,712       5,651
Operating expenses:
Sales & marketing .........................      6,482       3,560
Research & development ....................      5,073       2,741
General & administrative ..................      2,176       1,178
Amortization of goodwill and purchased
  intangible assets .......................        423        --
                                              --------    --------

Total operating expenses ..................     14,154       7,479

Income/(loss) from operations .............        558      (1,828)

Interest and other income (expense),
  net .....................................      1,085        (157)
                                              --------    --------

Income/(loss) before income taxes .........      1,643      (1,985)

Provision for taxes .......................        (34)        (68)
                                              --------    --------

Net income/(loss) .........................      1,609      (2,053)
Accretion on redeemable convertible
  preferred stock .........................       --          (210)
                                              --------    --------

Net income/(loss) applicable to common
  stockholders ............................   $  1,609   $ (2,263)
                                              ========   ========

Basic net income/(loss) per share .........   $   0.04   $  (0.08)
                                              ========   ========

Weighted average shares of common
  stock outstanding used in computing
  basic net income/(loss) per share .......     43,338     28,749
                                              ========   ========

Diluted net income/(loss) per share .......   $   0.03   $  (0.08)
                                              ========   ========

Weighted average shares of common
  stock outstanding used in computing
  diluted net income/(loss) per share .....     50,734      28,749
                                              --------    --------



                             See accompanying notes.

                                      -4-
<PAGE>




                               Software.com, Inc.
                 Condensed Consolidated Statements of Cash Flows
                                 (In thousands)
                                   (Unaudited)

                                                          Three Months Ended
                                                              March 31,
                                                        --------------------
                                                          2000        1999
                                                        --------    --------
Operating activities
Net income/(loss) ...................................   $  1,609    $ (2,053)
Adjustments to reconcile net income/(loss) to
   net cash used in operating activities:
      Depreciation and amortization .................        988         475
      Deferred compensation .........................        152         104
      Provision for doubtful accounts ...............        250         308
      Changes in operating assets and liabilities:
         Accounts receivable ........................     (6,417)        926
         Prepaid expenses and other current assets ..        304        (129)
         Accounts payable ...........................      1,889         581
         Accrued payroll and related liabilities ....        638        (100)
         Other accrued liabilities ..................       (149)       (576)
         Deferred revenue ...........................      4,874        (419)
                                                        --------    --------
            Net cash provided by/(used in) operating
              activities ............................      4,138        (883)
                                                        --------    --------

Investing activities
Acquisition of property and equipment ...............     (3,144)       (307)
Purchase of marketable securities ...................    (72,013)       --
Maturities of marketable securities .................     67,459         496
Decrease in other assets ............................       (147)        (34)
                                                        --------    --------
            Net cash (used in)/ provided by investing
               activities ...........................     (7,845)        155
                                                        --------    --------

Financing activities
Repayments of long-term debt ........................       --           (60)
Proceeds of note payable to bank, net ...............       --           279
Exercise of stock options ...........................      6,199         416
Issuance of common stock ............................       --            12
                                                        --------    --------
            Net cash provided by financing activities      6,199         647
                                                        --------    --------

Net increase/(decrease) in cash and cash equivalents       2,492         (81)
Cash and cash equivalents at beginning of period ....     41,715       5,447
                                                        --------    --------
Cash and cash equivalents at end of period ..........   $ 44,207    $  5,366
                                                        ========    ========


                             See accompanying notes.

                                      -5-
<PAGE>



                               SOFTWARE.COM, INC.
              NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
                                 March 31, 2000
                                   (Unaudited)

Note 1.     Basis of Presentation

      The accompanying condensed consolidated financial statements have been
prepared by Software.com, Inc. (the "Company") without audit (except for the
balance sheet information as of December 31, 1999, which was derived from
audited consolidated financial statements) in accordance with generally accepted
accounting principles for interim financial information and with the
instructions for Form 10-Q and Rule 10-01 of Regulation S-X. Certain information
and footnote disclosures normally included in the financial statements prepared
in accordance with generally accepted accounting principles have been condensed
or omitted in accordance with such rules and regulations. In the opinion of
management, all adjustments (consisting only of normal recurring adjustments)
considered necessary for a fair presentation have been included. The results of
operations for interim periods are not necessarily indicative of the results
that may be expected for the fiscal year or any other period. The condensed
consolidated financial statements should be read in conjunction with the audited
consolidated financial statements and accompanying notes included in the
Company's Annual Report on Form 10-K for the year ended December 31, 1999, which
was filed with the Securities and Exchange Commission ("SEC") on March 30, 2000.

Principles of Consolidation

      The accompanying condensed consolidated financial statements include the
accounts of the Company and its subsidiaries. All significant intercompany
balances and transactions have been eliminated.

Use of Estimates

      The preparation of financial statements in conformity with generally
accepted accounting principles requires management to make estimates and
assumptions that affect the amounts reported in the financial statements and
accompanying notes. Actual results may differ materially from those estimates.

Cash and Cash Equivalents

      The Company considers cash equivalents to be only those investments which
are highly liquid, readily convertible to cash and which mature within three
months from date of purchase. Cash and cash equivalents include commercial
paper, money market accounts and auction rate securities at March 31, 2000 and
December 31, 1999.

Marketable Securities

      Marketable securities consist of investments in commercial paper,
government securities, corporate notes and certificates of deposit that have
maturities greater than three months but less than one year from date of
purchase.

      The Company considers its investment portfolio available-for-sale as
defined in Statement of Financial Accounting Standards No. 115, "Accounting for
Certain Investments in Debt and Equity Securities" issued by the Financial
Accounting Standards Board ("FASB"). Accordingly, these investments are recorded
at fair value.


                                      -6-
<PAGE>

Recent Accounting Pronouncements

      In December 1999, the Securities and Exchange Commission issued Staff
Accounting Bulletin No. 101 (SAB 101), "Revenue Recognition in Financial
Statements". SAB 101 provides additional guidance for revenue recognition under
certain arrangements. The Company is currently evaluating the impact of SAB 101
on its financial statements and related disclosures but does not expect the
impact, if any, will have a material effect on the Company's results of
operations. The accounting and disclosures prescribed by SAB 101 will be
effective for the second quarter of 2000.

Note 2.     Net Income (Loss) Per Share

      Basic and diluted net income (loss) per common share are presented in
conformity with Statement of Financial Accounting Standards No. 128, "Earnings
Per Share" (FAS128), for all periods presented. Basic income (loss) per share is
computed using the weighted-average number of common shares outstanding during
the period. Diluted income (loss) per share is computed using the
weighted-average number of common stock and common stock equivalents outstanding
during the period. For the three months ended March 31, 1999, common stock
equivalent shares have been excluded from the computation as their effect would
be anti-dilutive.

      The following table sets forth the computation for basic and diluted
earnings per share (in thousands, except per share information):

                                                   Three months Ended
                                                       March 31,
                                                   -------------------
                                                     2000       1999
                                                   --------   --------

Numerator for basic and diluted earnings per
  share - net income ...........................   $  1,609   $ (2,263)
                                                   ========   ========

Denominator:
Denominator for basic earnings per share -
  weighted-average shares ......................     43,338     28,749
Effect of dilutive securities - employee
  stock options and stock issuances under
  employee stock purchase plan .................      7,396       --
                                                   --------   --------

Denominator for diluted earnings per share -
  adjusted weighted-average shares .............     50,734     28,749
                                                   ========   ========

Basic earnings per share .......................   $   0.04   $  (0.08)

Diluted earnings per share .....................   $   0.03   $  (0.08)


Note 3.     Stock Options

      For the three months ended March 31, 2000, options to purchase
approximately 1,845,000 shares of common stock were exercised with net proceeds
to the Company of approximately $6.2 million.


                                      -7-
<PAGE>

Note 4.     Comprehensive Income

      During the three months ended March 31, 2000, total comprehensive income
was $1,583,000 which includes the effects of the Company's other comprehensive
loss which is comprised of $26,000 in unrealized losses on the Company's
available-for-sale securities. There were no comprehensive income or loss items
for the three months ended March 31, 1999.

Note 5.     Subsequent Events

      In April 2000, the Company completed the acquisition of AtMobile.com, Inc.
(AtMobile), a leading wireless Internet application service provider with
wireless Instant Messaging technology and Wireless Intelligent Network
integration expertise. In connection with the acquisition of AtMobile, the
Company issued or reserved for issuance an aggregate of 3,750,000 shares of
Software.com Common Stock in exchange for all of the issued and outstanding
common stock of AtMobile, as well as the assumption of all outstanding warrants
and options to purchase shares of AtMobile. The acquisition will be accounted
for as a pooling of interests. The Company expects to record related one-time
acquisition costs of approximately $11.0 million in the second quarter of 2000.

     On April 25, 2000, the Company signed a definitive agreement to acquire
bCandid Corporation, a market leader in providing carrier-class discussion
server infrastructure software to service providers worldwide. In connection
with the proposed acquisition of bCandid, the Company will issue or reserve for
issuance shares of Software.com Common Stock with a value of $70.0 million in
exchange for all of the issued and outstanding capital stock of bCandid, as well
as the assumption of all outstanding warrants and options to purchase shares of
bCandid. The acquisition will be accounted for as a purchase. The Company will
obtain an independent appraisal (using proven valuation procedures and
techniques) of the fair value of the assets and liabilities acquired and
allocate a portion of the purchase price to goodwill and purchased intangible
assets. In addition, a portion of the purchase price may be allocated to
purchased in-process research and development (IPR&D) which would be written off
in the second quarter of 2000 if such technology was not expected to have
alternative future uses.

ITEM 2.     MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND
            RESULTS OF OPERATIONS

      The following Management's Discussion and Analysis of Financial Condition
and Results of Operations contains forward-looking statements within the meaning
of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the
Securities Exchange Act of 1934, as amended. Words such as "anticipates,"
"expects," "intends," "plans," "believes," "seeks," "estimates" and similar
expressions identify such forward-looking statements. These forward-looking
statements are subject to risks and uncertainties that could cause actual
results to differ materially from those indicated in the forward-looking
statements. Factors which could cause actual results to differ materially
include those set forth in the following discussion, and, in particular, the
risks discussed below under the subheading "Additional Risk Factors that Could
Affect Operating Results and Market Price of Stock." Unless required by law, the
Company undertakes no obligation to update publicly any forward-looking
statements.

Overview

        Software.com is a leading developer and provider of scalable Internet
infrastructure software applications. Our products and services are specifically
designed to enable service providers to market Internet based services to
businesses and consumers. We have focused on developing carrier-scale, high
performance messaging software applications for providers of Internet
communications and services. We currently develop, market, sell, and support a
variety of Internet standards-based messaging software to customers worldwide,
including traditional telecommunications carriers, Internet service providers


                                      -8-
<PAGE>

and wholesalers, application service providers, cable-based Internet access
providers, competitive local exchange telephone carriers, Internet destination
sites or portals and wireless telephony carriers. We have developed three
product packages: Post.Office, InterMail Kx and InterMail Mx based on our
infrastructure platform. These products allow our customers to provide a variety
of advanced messaging services to their Internet-based consumer and business
users.

        We recognize revenue from sales of software upon delivery of a license
key to the customer, provided that persuasive evidence of an arrangement exists,
the license fee is fixed and determinable, and collection of the fee is
considered probable. If the license agreement has a multi-year term, as is
typical with an InterMail Mx contract, or the license fees are calculated based
on variable measures, such as the number of mailboxes in use, we recognize
revenue as the customer activates mailboxes on their system. When we enter into
a contract where a customer may activate up to a specified number of mailboxes
and support and maintenance fees are based on that specified number, we
recognize revenue evenly and ratably as payments become due over the term of the
arrangement. When we enter into license agreements under which our revenues are
based on a percentage of our customer's revenues, we recognize revenue as earned
and reported by the customer. Revenues from sales to significant resellers are
not recognized until the product is sold through to the end user and the license
key is issued.

        Service revenue is composed of revenue from support and maintenance
contracts as well as professional services and training. Revenues from support
and maintenance contracts are recognized ratably over the term of the support
and maintenance period. Substantially all of our InterMail Mx and InterMail Kx
customers purchase support and maintenance, which is paid generally on a
quarterly basis. Although the majority of our Post.Office customers initially
purchase an annual support and maintenance contract, a relatively small
percentage of these customers renew the contracts after the first year. This is
primarily due to the ease of use of the product and the customers' ability to
purchase more economical "per-incident" support services. Consulting services
revenues are primarily related to deployment services performed on a time-and-
materials basis under separate service arrangements. We recognize revenues from
consulting and training services using the percentage of completion method. When
software and services are billed prior to the time the related revenue is
recognized, deferred revenue is recorded.

        In a typical InterMail Mx customer relationship, we receive software
license revenue, support and maintenance revenue, and professional services
revenue. We recognize these three types of revenue at different stages of our
customer relationship. Substantially all of our professional services are
performed prior to the activation of mailboxes by the customer. As a result, we
generally recognize revenue from professional services in advance of revenue
from software license fees. If a customer has a large number of existing users,
we typically see a large revenue contribution at the time the customer transfers
or "migrates" existing user mailboxes to our software platform. After this
transfer, the software license revenue primarily reflects the growth in the
number of mailboxes on the customer's system. Support and maintenance revenue
begins after installation of our software and also primarily reflects the growth
in the number of mailboxes.

        Revenues attributable to customers outside of North America accounted
for approximately 65% of our total revenues for the three months ended March 31,
2000. We are making significant expenditures on expansion in Europe and Asia,
including the translation of our products for use in these regions, and we
expect these expenditures to increase. If our revenues from international
operations do not exceed the expense of establishing and maintaining these
operations, our business, financial condition and operating results will suffer.

        We believe our success depends on our ability to execute on our global
sales strategy and continue to develop carrier-class products and services which
address the unique requirements of service providers. Accordingly, for the next
several quarters we intend to continue to invest heavily in sales, support, and
research and development.



                                      -9-
<PAGE>

        In view of the rapidly changing nature of our business and our limited
operating history, we believe that period-to-period comparisons of revenues and
operating results are not necessarily meaningful and should not be relied upon
as indications of future performance. Additionally, despite our sequential
quarterly revenue growth during 2000 and 1999, we do not believe that historical
growth rates are necessarily sustainable or indicative of future growth.

RESULTS OF OPERATIONS

      The following table sets forth our results of operations expressed as a
percentage of total revenues.

                                                     Three Months Ended
                                                          March 31,
                                                     ------------------
                                                     2000          1999
                                                     ----          ----

Condensed Statement of Operations data:
  Software licenses ..............................     69 %          63 %
  Services .......................................     31            37
                                                     ----          ----
Total revenues ...................................    100           100

Gross Margins:
  Software licenses ..............................     95            93
  Services .......................................     33            32
                                                     ----          ----
Gross Profit .....................................     75            70
Operating expenses:
  Sales and marketing ............................     33            44
  Research and development ......................      26            34

  General and administrative ....................      11            15

  Amortization of goodwill and purchased
  intangible assets ..............................      2          --
                                                     ----          ----

Total operating expenses .........................     72            93
                                                     ----          ----
Income (loss) from operations ....................      3           (23)
                                                     ----          ----
Net income (loss) ................................      8 %         (25) %
                                                     ----          ----


Comparison of Three Months Ended March 31, 2000 and 1999

        Software Licenses. Software license revenue increased $8.4 million, or
166%, from $5.1 million for the three months ended March 31, 1999 to $13.4
million in the same period in 2000. The increase in software license revenue was
primarily due to greater revenue from sales of our InterMail product offerings,
somewhat offset by a decrease in sales of our Post.Office product. The largest
contributor to software license revenue continues to be our InterMail Mx product
offering, which grew 248% in the three months ended March 31, 2000 over the same
period in 1999. The increase in InterMail Mx revenue was primarily a result of
increased growth from existing and new customers and, to a lesser extent, large
migrations of mailboxes from other existing platforms of new customers.

        Our InterMail Kx product was introduced in March of 1999 and overlaps to
some extent with our Post.Office product. Both products are targeted at small
and medium size service providers worldwide. Combined revenues from Post.Office


                                      -10-
<PAGE>

and InterMail Kx increased 60% from the three months ended March 31, 1999 to the
same period in 2000, however revenues from Post.Office decreased 28% from the
three months ended March 31, 1999 to the same period in 2000.

        The increase in software license revenue as a percentage of total
revenues was primarily related to increased growth in licenses of our InterMail
products from existing and new customers and to a lesser extent large migrations
of mailboxes from other existing platforms of new customers.

        Services. Services revenue is primarily derived from consulting
services, maintenance and support contracts, and training. Services revenue
increased $3.1 million, or 103%, from $3.0 million in the three months ended
March 31, 1999 to $6.1 million in the same period in 2000. The increase in
services revenue was primarily due to a $1.7 million increase in support and
maintenance contracts as our customer base grew, and a $1.3 million increase in
professional services as the number of professional services engagements
increased. As a percentage of total revenues, services revenue decreased from
37% in the three months ended March 31, 1999 to 31% in the same period 2000.
This decrease was primarily related to an increase in license revenue of our
InterMail products. In 2000 we expect services revenue as a percentage of total
revenues to decrease to some extent as a result of continued growth in license
revenue relative to growth in services revenue.

        Cost of Software License Revenue. Cost of software license revenue
consists primarily of the cost of third party products integrated into our
products or resold by us and the salaries and related costs for our
documentation department and the production of documentation for our InterMail
products. Cost of software license revenue increased $345,000, or 92%, from
$376,000 in the three months ended March 31, 1999 to $721,000 in the same period
in 2000. The increase was primarily due to an increase in the size of our
documentation department as well as increased investment in product translation
for our international markets.

        Cost of Services Revenue. Cost of services revenue includes salaries and
related costs of our consulting services and customer support organizations,
cost of third parties contracted to provide consulting services to our
customers, and an allocation of our facilities and depreciation expenses. Cost
of services revenue increased $2.1 million, or 101%, from $2.0 million in the
three months ended March 31, 1999 to $4.1 million in the same period in 2000.
The increase in cost of services was primarily due to an increase in our
consulting and support organizations from 43 employees at March 31, 1999 to 90
employees at March 31, 2000 to support our larger customer base.

        Sales and Marketing. Sales and marketing expense consists primarily of
salaries and benefits of our sales, marketing, product management and business
development organizations, sales commissions, marketing programs, and an
allocation of our facilities and depreciation expenses. Sales and marketing
expense increased by $2.9 million, or 82%, from $3.6 million in the three months
ended March 31, 1999 to $6.5 million in the same period in 2000. The increase in
sales and marketing expense was primarily due to growth in our global sales and
product/program management organizations as well as an increase in marketing
programs. The total number of employees in the sales and marketing organization
increased from 53 at March 31, 1999 to 87 at March 31, 2000. The decrease in
sales and marketing as a percentage of total revenues was primarily due to
increased growth in license revenue from existing customers. We expect our sales
and marketing expenses will increase in absolute dollars in future periods due
to the planned expansion of our international sales and marketing operations.

        Research and Development. Research and development expense consists
primarily of salaries and benefits of our engineering and quality assurance
organizations, and an allocation of our facilities and depreciation expenses.
Research and development expense increased by $2.3 million, or 85%, from $2.7
million in the three months ended March 31, 1999 to $5.1 million in the same




                                      -11-
<PAGE>

period in 2000. The increase in research and development expense was primarily
due to an increase in our development organization from 69 employees at March
31, 1999 to 126 employees at March 31, 2000. The decrease in research and
development as a percentage of total revenues was primarily due to increased
growth in license revenue from existing customers. We believe continued
investment in research and development is essential to our future success, and
we expect our research and development expenses to increase in absolute dollars
in future periods with the growth in demand of unified and wireless messaging
products.

        General and Administrative. General and administrative expense consists
primarily of salaries and benefits of our finance, human resources and legal
services organizations, third party legal, accounting, and other professional
services fees, an allocation of our facilities and depreciation expenses and bad
debt expense. General and administrative expense increased by $1.0 million, or
85%, from $1.2 million in the three months ended March 31, 1999 to $2.2 million
in the same period 2000. The increase in general and administrative expense was
primarily related to an increase in our general and administrative organization
from 31 employees at March 31, 1999 to 49 employees at March 31, 2000 as well as
fees for accounting and legal services and reserves for bad debts. The decrease
in general and administrative as a percentage of total revenues was primarily
due to increased growth in license revenue from existing customers. We expect
general and administrative expenses to decrease as a percentage of total
revenues in future periods.

      Amortization of Goodwill and Purchased Intangible Assets. In October 1999,
the Company completed its acquisition of Telarc, Inc. The acquisition of Telarc
was accounted for as a purchase and, accordingly, the purchase price plus costs
directly attributable to the completion of the acquisition have been allocated
to the fair value of the assets and liabilities acquired. The goodwill and other
intangibles are to be amortized on a straight-line basis over their estimated
economic useful lives of three to five years. The Company recorded $423,000 of
amortization of goodwill and other intangibles related to the acquisition for
the quarter ending March 31, 2000.

      Other Income (Expense). Other income (expense) consists primarily of
interest income from our cash and short-term investments net of interest
associated with our credit facility. Total other income (expense) increased $1.2
million, from an expense of $157,000 in the three months ended March 31, 1999 to
income of $1.1 million in the same period in 2000. The increase was primarily
related to interest earned on the proceeds of our initial public offering of
common stock in June 1999.

        Provision for Income Taxes. Provision for income taxes consists mainly
of foreign withholding and income taxes. Provision for income taxes decreased
$34,000 from $68,000 in the three months ended March 31, 1999 to $34,000 in the
same period in 2000.

        Stock-Based Compensation. We recorded deferred compensation of
approximately $770,000 and $1.5 million in 1999 and 1998, respectively,
representing the difference between the exercise prices of options granted to
employees during 1999 and 1998 and the deemed fair value for accounting purposes
of our common stock on the grant dates. We amortized deferred compensation
expense of $152,000 during the three months ended March 31, 2000 compared to
$104,000 for the same period in 1999. This compensation expense relates to
options awarded to individuals in all operating expense categories.

      Liquidity and Capital Resources

        We have funded our operations primarily through the private placement of
equity securities and the initial public offering of shares, and raised net
proceeds of approximately $79.8 million in 1999. At March 31, 2000, our
principal sources of liquidity included approximately $44.2 million of cash and
cash equivalents and $30.3 million of marketable securities.





                                      -12-
<PAGE>

        Net cash provided by operating activities for the three months ended
March 31, 2000 was primarily due to increases in deferred revenue of $4.9
million and accounts payable of $1.9 million as well as our net income of $1.6
million, primarily offset by an increase in accounts receivable of $6.4 million.
Cash used in operating activities for the same period in 1999 was primarily due
to our net loss of $2.1 million, partially offset by a decrease in accounts
receivable of $926,000.

        Net cash used in investing activities for the three months ended March
31, 2000 was primarily due to purchases (net of maturities) of marketable
securities of $4.5 million as well as $3.1 million in the acquisition of
property and equipment. Cash provided by investing activities for the same
period in 1999 was primarily due to maturities of marketable securities of
$496,000, partially offset by $307,000 in the acquisition of property and
equipment.

        Net cash provided by financing activities for the three months ended
March 31, 2000 was due to $6.2 million in exercises of stock options. Cash
provided by financing activities for the same period in 1999 was primarily due
to $416,000 in exercises of stock options and $279,000 in proceeds from note
payable to bank.

      We believe that our existing cash and marketable securities balances
together with cash generated from operations will be sufficient to meet our
working capital, financing and capital expenditure needs through at least
December 31, 2000. We continue to evaluate the potential acquisition of key
technology, complementary product lines and other companies. If we decide to
proceed with any such acquisitions, they may be financed by a variety of
sources, including equity or debt financing.

      Recent Events

      In April 2000, we completed our acquisition of AtMobile.com, Inc.
(AtMobile), a leading wireless Internet application service provider with
wireless Instant Messaging technology and Wireless Intelligent Network
integration expertise. In connection with the acquisition of AtMobile, we issued
or reserved for issuance an aggregate of 3,750,000 shares of Software.com Common
Stock in exchange for all of the issued and outstanding common stock of
AtMobile, as well as the assumption of all outstanding warrants and options to
purchase shares of AtMobile. The acquisition will be accounted for as a pooling
of interests. We expect to record related one-time acquisition costs of
approximately $11.0 million in the second quarter of 2000.

      In April 2000, we signed a definitive agreement to acquire bCandid
Corporation, a market leader in providing carrier-class discussion server
infrastructure software to service providers worldwide. In connection with the
proposed acquisition of bCandid, we will issue or reserve for issuance shares of
Software.com Common Stock with a value of $70.0 million in exchange for all of
the issued and outstanding capital stock of bCandid, as well as the assumption
of all outstanding warrants and options to purchase shares of bCandid. The
acquisition will be accounted for as a purchase. We will obtain an independent
appraisal (using proven valuation procedures and techniques) of the fair value
of the assets and liabilities acquired and allocate a portion of the purchase
price to goodwill and purchased intangible assets. In addition, a portion of the
purchase price may be allocated to purchased in-process research and development
(IPR&D) which would be written off in the second quarter of 2000 if such
technology was not expected to have alternative future uses.

Additional Risk Factors That Could Affect Operating Results and Market Price of
Stock

   Our future revenues are unpredictable and we expect our quarterly operating
   results to fluctuate, which could cause our stock price to decline




                                      -13-
<PAGE>

      We cannot accurately forecast our revenues in any given period as a result
of our limited operating history, the emerging nature of the markets in which we
compete and our reliance on a small number of products and large customers. Our
revenues could fall short of our expectations if we experience delays in signing
new customer accounts or cancellation of one or more current or new customer
accounts. A number of factors are likely to cause fluctuations in our operating
results, including:

     o    the volume and timing of mailbox activation by our InterMail Mx
          customers;

     o    the length of our sales and product deployment cycles for our
          InterMail products;

     o    our ability to attract and retain customers in new markets, including
          Europe and Asia;

     o    our continuing dependence on the InterMail line of products and
          related services for substantially all of our revenues;

     o    our dependence on a small number of large customers; o our dependence
          on continued growth of the service provider market; o any delays in
          our introduction of new products or enhancements; o the amount and
          timing of operating costs and capital expenditures relating
         to expansion of our operations;

     o    the announcement or introduction of new or enhanced products or
          services by our competitors;

     o    adverse customer reaction to technical difficulties or "bugs" in our
          software;

     o    the growth rate and performance of the Internet in general and of
          Internet communications in particular;

     o    the growth rate and performance of wireless networks in general and of
          wireless communications in particular;

     o    the volume of sales by our distribution partners and resellers;

     o    our pricing policies and those of our competitors; and

     o    the increase in our cost to resell, or our customers' cost to buy, the
          Oracle 8i database which is currently necessary to use our InterMail
          Mx product and any related price concessions on our InterMail Mx
          product that our customers demand as a result.

      Due to the foregoing factors, our quarterly operating results have
fluctuated significantly and we expect that future operating results will be
subject to similar fluctuations. Our revenue from large-scale installations of
our software depends heavily on the customers' timing of deployment of our
software, the migration of their installed base of users to our software
platform, and the rate of growth of their customer base. Accordingly, a delay in
a deployment past the end of a particular quarter could negatively impact our
results of operations for that quarter. It is possible that in future quarters
our operating results could fall below the expectations of public market
analysts or investors. In this event, the price of our common stock may fall.




                                      -14-
<PAGE>

      We plan to significantly increase our operating expenses to expand our
international sales and marketing operations and fund greater levels of research
and development. Our operating expenses, which include sales and marketing,
research and development, and general and administrative expenses, are based on
expectations of future revenues and are relatively fixed in the short term. If
revenues fall below our expectations and we are not able to quickly reduce our
spending in response, our business, financial condition, and operating results
will suffer. Accordingly, period-to-period comparisons of our operating results
are not a good indication of our future performance. It is possible that our
operating results in some quarters will not meet the expectations of stock
market analysts and investors. In that event, our stock price would probably
decline.

   Variations in the time it takes to sell, deploy and activate mailboxes using
   our InterMail Mx product may cause fluctuations in our operating results,
   which could cause our stock price to decline

      Variations in the length of our sales and deployment cycles for InterMail
Mx could cause our revenue, and thus our business, financial condition and
operating results, to fluctuate widely from period to period. Our customers
generally take a long time to evaluate our InterMail Mx product, and many people
are involved in the evaluation process. We expend significant resources
educating and providing information to our prospective customers regarding the
use and benefits of InterMail Mx. Additionally, at present, in order to deploy
our InterMail Mx product, a customer must have a license to use an Oracle 8i
database. Our customers' cost for purchasing an Oracle 8i database, whether from
us or directly from Oracle, has increased and may cause potential customers to
decide not to buy our InterMail Mx product. If this happens, we may be forced to
absorb some of the costs of the increase in order to sell the InterMail Mx
product. In either case, unless we are able to identify and implement a suitable
alternative to the Oracle database, our revenues from our InterMail Mx product
would decrease. Although we are actively evaluating alternative databases, there
can be no assurance that we will be able to substitute a new database for Oracle
in a timely and cost-effective manner. Even if a customer decides to purchase
our InterMail Mx product, our customers tend to integrate InterMail Mx into
their existing systems slowly and deliberately. The timing of the deployment
depends upon:

     o    the efforts of our professional services staff;

     o    the geographic disbursement of the customer's hardware;

     o    the complexity of the customer's network and the resulting degree of
          hardware configuration necessary to deploy InterMail Mx on their
          system;

     o    the internal technical capabilities of the customer;

     o    the customer's budgetary constraints; and

     o    the stability and sophistication of the customer's current messaging
          system.

      Because of the number of factors influencing the sales and deployment
processes, the period between our initial contact with a new customer and the
time when we begin to recognize revenue from that customer varies widely in
length. Our sales cycles for InterMail Mx typically range from six months to a
year, and our software deployment cycles typically range from three to six
months thereafter, although occasionally these cycles can be much longer. During
these cycles, we typically commit substantial resources in advance of receiving
any software license revenue.





                                      -15-
<PAGE>

      In addition, the amount of software license revenue that we are able to
recognize in any given period depends on how quickly our customers activate new
mailboxes and report the activation of those new mailboxes to us. Under our
InterMail Mx license agreements, our customers typically pay us a fee for each
new user account, or "mailbox," they activate using InterMail Mx. We recognize
software license revenue from these agreements when our customer reports its
mailbox activations to us or we otherwise learn of such activations. Customers
typically report activations on a quarterly basis after they have completed a
deployment of InterMail Mx. Because we charge our customers only for activating
"new" mailboxes, a customer can reassign a lost subscriber's mailbox to a new
subscriber without having to pay us a fee. We cannot control how quickly our
customers activate new mailboxes. The primary factors affecting the timing are
the ability of our customers to retain subscribers and grow their subscriber
bases by attracting end users to their online services, and their willingness to
promote InterMail Mx messaging services with their subscribers. Mailbox
activations and the associated revenue may be concentrated in a particular
quarter and, as a result, our revenue for a particular quarter is not a good
indication of our future revenue. Our revenues may fluctuate widely from period
to period depending on the timing of our customers' activation of new mailboxes,
and any delay in or failure by our customers to activate new mailboxes will harm
our business, financial condition, and operating results.

      In addition, we base our quarterly revenue projections, in part, upon our
expectations of how many mailboxes our InterMail Mx customers will activate in
that quarter. Because the timing of mailbox activation is outside of our
control, it is often difficult for us to make accurate forecasts. If our
expectations, and thus our revenue projections, are not accurate for a
particular quarter, our actual operating results for that quarter could fall
below the expectations of analysts and investors.

   Because we have a limited operating history, it may be difficult for you to
   evaluate our business and prospects

      We have only a limited operating history, which makes it difficult for
investors to predict our future operating performance. When making your
investment decision, you should consider the risks, expenses, and difficulties
that we may encounter as a young company in a rapidly evolving market. These
risks include our ability to:

     o    expand our sales and marketing activities;

     o    expand our customer base;

     o    develop and introduce new products and services;

     o    identify and integrate acquisitions; and

     o    compete effectively.

      We cannot be certain that our business strategy will be successful or that
we will successfully address these risks.

   We have a history of losses for periods prior to the first quarter of 2000,
   and we may not be able to sustain profitability in the future

     Although we generated net income in the first quarter of 2000, we have a
history of losses for prior periods and may not be able to sustain profitability
in the future. We have historically invested heavily in our sales and marketing
efforts and in technology research and development. We expect to continue to




                                      -16-
<PAGE>

spend substantial resources on developing and introducing new software products
and on expanding our sales and marketing activities, particularly in Europe,
Japan and Asia Pacific. As a result, we need to generate significant revenues to
maintain profitability. We expect that our sales and marketing expenses,
research and development expenses, and general and administrative expenses will
continue to increase in absolute dollars and may increase as percentages of
revenues. In addition, any amortization of goodwill or other intangible assets,
or other charges resulting from the costs of acquisitions could significantly
impact our business, financial condition, and operating results.

      As of March 31, 2000, we had an accumulated deficit of approximately $31.2
million. Although our revenues have grown significantly in recent quarters, we
may not be able to sustain these growth rates or obtain sufficient revenues to
maintain profitability. Our failure to maintain profitability could adversely
affect our stock price.

   We depend on a small number of customers for most of our revenues, and our
   business, financial condition, and operating results could be harmed by a
   decline or delay in revenue from these customers

      We have generated a significant portion of our revenues from a limited
number of customers. We expect that a small number of customers will continue to
account for a significant portion of revenues for the foreseeable future. Our
target market is made up only of service providers, which constitute only a
small portion of all users of messaging solutions. As a result, if we lose a
major customer, or if there is a decline in usage, or if there is a downturn in
the service provider industry, our business, financial condition, and operating
results will suffer. We cannot be certain that customers that have accounted for
significant revenues in past periods, individually or as a group, will continue
to generate revenues for us in any future period.

   We must overcome significant and increasing competition in order to continue
   our growth

      The market for Internet standards-based messaging and infrastructure
products and services is intensely competitive, and we expect it to become
increasingly so in the future. We compete in our core service provider market
with many software providers and, in some instances, with outsourced messaging
providers who have either internally developed or acquired their own messaging
software. We also compete, principally on the basis of performance, features and
price, against messaging solutions based on public domain software code that is
developed and enhanced internally by service providers. We compete to a more
limited extent with providers of messaging applications designed for the
enterprise market.

      Our current software competitors in the service provider market include
iPlanet E-Commerce Solutions (a Sun|Netscape Alliance) and Isocor, which was
recently acquired by Critical Path. We also indirectly compete with Critical
Path when it offers outsourced messaging to the service provider market and with
Microsoft, whose current messaging product was developed for the enterprise
market but is sold to some service providers. In addition, with our intended
release of a highly scalable LDAP directory with InterMail Mx, we will become
more direct competitors with Novell's NDS technology and Microsoft's Active
Directory product, to the extent that these products are marketed to service
providers. We believe that competition will intensify as our current competitors
increase the sophistication of their offerings and as new market participants,
including additional providers of outsourced messaging services enter the
market. Many of our current and future competitors have longer operating
histories, larger installed customer bases, greater brand recognition, and
significantly greater financial, marketing and other resources than we do. In
addition, these competitors may benefit from existing strategic and other
relationships with each other or with our current customers. We must respond
quickly and effectively to the new products, services, and enhancements offered
by our competitors in order to continue our growth.




                                      -17-
<PAGE>

   Microsoft and other competitors possess many competitive advantages over us
   that present risks to the sales of our products

      Microsoft, among other software providers, is well positioned to become
increasingly competitive in our core service provider messaging market. We
believe that Microsoft is currently in the process of developing electronic
messaging software to compete more directly in our core service provider market.
Because of its dominance in other software markets, Microsoft has many
competitive advantages over us. For example, Microsoft could incorporate
electronic messaging technology into its Web browser software, its client
operating system or email interface, or its server software offerings, possibly
at no additional cost to service providers or end users. In addition, Microsoft
may promote technologies and standards that are not compatible with our
technology, or that are less compatible with our technology than competitive
products offered by Microsoft. We believe that Microsoft's increasing presence
in the electronic messaging software industry will dramatically increase
competitive pressure in the market, leading to increased pricing pressure and
longer sales cycles. These competitive pressures may force us to reduce the
prices of our products, and may also materially reduce our market share.

      In addition to the existing competitors listed above, voicemail solutions
providers could be formidable competitors in the unified communications
infrastructure software and Internet voicemail markets because of their existing
presences in service providers and ownership of technologies for the conversion
of voice to data. If we are unable to cooperate or compete effectively with
Microsoft, existing voicemail solution providers, or our other existing or
emerging competitors, our business, financial condition, and operating results
will suffer.

   Our InterMail Kx product may interfere with sales of our other products

      Competition from InterMail Kx has had a negative effect on our sales of
Post.Office and could have a negative impact on our sales of InterMail Mx, or
the prices we could charge for these products. Our InterMail Kx product was
introduced in March of 1999 and overlaps to some extent with our Post.Office
product as both products are targeted at small and medium size service providers
worldwide. We currently have several licenses for our Post.Office product with
service providers that have more than 25,000 subscribers and we have licensed
our InterMail Mx product to service providers with fewer than 250,000
subscribers. Accordingly, InterMail Kx may compete to some extent with our other
products. Combined revenues from Post.Office and InterMail Kx increased 60% from
the three months ended March 31, 1999 to the same period in 2000, however
revenues from Post.Office decreased 28% from the three months ended March 31,
1999 to the same period in 2000. We may also divert sales and marketing
resources from Post.Office in order to successfully promote and develop
InterMail Kx. This diversion of resources could have a further negative effect
on our sales of Post.Office. If our revenues from InterMail Kx are not
sufficient to compensate for the effect of any decrease in sales or prices of
our other products, our business, financial condition, and operating results
will suffer.

   Our acquisition strategy could cause financial or operational problems

      Our success depends on our ability to continually enhance and broaden our
product offerings in response to changing technologies, customer demands, and
competitive pressures. To this end, we may acquire new and complementary
businesses, products, or technologies, instead of developing them ourselves. We
do not know if we will be able to complete any acquisitions or that we will be
able to successfully integrate any acquired business, operate them profitably,
or retain their key employees. For example, we completed the acquisitions of
Mobility.Net Corporation in April 1999 and of Telarc, Inc. in October 1999, and
continue to integrate these companies' products and personnel into our
organization. We completed the acquisition of AtMobile.com, Inc. in April 2000.
AtMobile.com is a substantially larger organization than either Mobility.Net or
Telarc and therefore will present greater challenges in terms of integration of
products and employees. Integrating AtMobile.com or any other newly acquired
business, product or technology could be expensive and time-consuming, could
disrupt our ongoing business, and could distract our management. We may face
competition for acquisition targets from larger and more established companies




                                      -18-
<PAGE>

with greater financial resources. In addition, in order to finance any
acquisitions, we might need to raise additional funds through public or private
financings. In that event, we could be forced to obtain equity or debt financing
on terms that are not favorable to us and, in the case of equity financing, that
results in dilution to our stockholders. If we are unable to integrate
AtMobile.com or any other newly acquired entities or technologies effectively,
our business, financial condition, and operating results would suffer. In
addition, any amortization of goodwill or other assets, or other charges
resulting from the costs of acquisitions could harm our business, financial
condition, and operating results.

   Our expanding international operations are subject to significant
   uncertainties in addition to those we face in domestic markets

      Revenues attributable to customers outside of North America accounted for
approximately 65% of our total revenues for the three months ended March 31,
2000. If our revenues from international operations, and particularly from our
operations in the countries and regions on which we have focused our spending,
do not exceed the expense of establishing and maintaining these operations, our
business, financial condition, and operating results will suffer. We continue to
invest significant financial and managerial resources to expand our sales and
marketing operations in international markets, and we must continue to do so for
the foreseeable future in order to succeed in these markets. In particular, we
are making significant expenditures on expansion in Europe and Asia, including
the translation of our products for use in these regions, and we expect these
expenditures to continue or increase. We are expending the most resources in the
countries and regions that we think will be the most receptive markets for our
products. We have only limited experience in international operations, and we
may not be able to capitalize on our investment in these markets. In this
regard, we face certain risks inherent in conducting business internationally,
including:

     o    fluctuations in currency exchange rates;

     o    problems caused by the ongoing conversion of various European
          currencies into a single currency, the Euro;

     o    any imposition of currency exchange controls;

     o    unexpected changes in regulatory requirements applicable to the
          Internet or our business;

     o    difficulties and costs of staffing and managing international
          operations;

     o    differing technology standards;

     o    difficulties in collecting accounts receivable and longer collection
          periods;

     o    seasonal variations in customer buying patterns or electronic
          messaging usage;

     o    political instability or economic downturns;

     o    potentially adverse tax consequences; and

     o    reduced protection for intellectual property rights in certain
          countries.

      Any of these factors could harm our international operations and,
consequently, our business, financial condition, and operating results.



                                      -19-
<PAGE>

   The loss of any of our senior management or key personnel could harm our
   business, financial condition, and operating results

      Our success depends on the skills, experience and performance of our
senior management and certain other key personnel, some of whom have worked
together for only a short period of time. With the exception of certain key
personnel who have joined us in connection with acquisitions, we do not have
employment agreements with any of our senior management, and their employment is
at will. The loss of the services of any of our senior management or other key
personnel could harm our business, financial condition, and operating results.

   If we are unable to attract and retain highly skilled employees, our
   financial and operational results may suffer

      Our success depends on our ability to recruit, integrate, retain, and
motivate highly skilled sales and marketing, engineering, and quality assurance
personnel. In particular, our ability to attract and retain qualified sales
management personnel is critical to the success of our planned expansion in
Europe and Asia. Competition for these people in the Internet messaging industry
is intense, and we may not be able to successfully recruit, train, or retain
qualified personnel. If we fail to retain and recruit necessary sales and
marketing, engineering, and quality assurance personnel, our ability to obtain
new customers, develop new products and provide acceptable levels of customer
service could suffer, and this could harm our business, financial condition, and
operating results.

   We must adapt to rapid changes in technology and customer preferences in
   order to remain competitive

      The Internet messaging industry is characterized by rapidly changing
technology, changes in customer and end user requirements and preferences, and
evolving industry standards and practices that could render our software
products obsolete. Our success depends on our ability to enhance our existing
messaging platform and products on a timely basis and to develop new products
that address the increasingly sophisticated and varied needs of our customers
and their end users. We must accurately forecast the features and functionality
required by our target customers and end users in order to continually improve
our products. For example, in response to customer and end user demand, we have
recently developed for some of our products a voicemail feature based on
Internet standards that govern data transmission and receipt, known as Internet
Protocol or "IP." In addition, in response to the rapid development of
opportunities in the wireless sector, we are aggressively pursuing the
development and/or acquisition of key technologies required by service providers
in the wireless sector. The development of proprietary technology and product
enhancements has required, and will continue to require, substantial
expenditures and lead-time, and we may not always be able to keep pace with the
latest technological developments. If we cannot, for technical, legal,
financial, or other reasons, adapt our products to changing customer or end user
requirements or industry standards in a cost-effective and timely fashion, or if
any new product, enhancement, or feature, including IP voicemail or the wireless
messaging products and technologies acquired in the Telarc acquisition and the
AtMobile.com acquisition is not favorably received and accepted by customers and
end users, our business, financial condition, and operating results will suffer.

   Our software products may have unknown defects, which could harm our
   reputation or impede market acceptance of our products

      Despite testing by us, defects have in the past and may in the future
occur in our software. Complex software like ours is difficult to integrate with
customers' existing systems and often contains errors or defects, particularly
when first introduced or when new versions or enhancements are released.
Although we conduct extensive testing, we may not discover software defects that




                                      -20-
<PAGE>

affect our current or new products, including new releases or editions of our
InterMail products, the wireless messaging products acquired in the Telarc
acquisition or the wireless products intended to be developed as a result of the
AtMobile.com acquisition, until after they are sold. We also experience
difficulty in deploying software at our customer's sites due to its complex
nature. Any defect in other software or hardware with which our software
interacts could be mistakenly attributed to our software by our customers or
their end users. These defects or perceptions of defects could cause our
customers and their end users to experience service interruptions. Because our
customers depend on our software to provide critical services to their end
users, any service interruptions could damage our reputation or increase our
product development costs, divert our product development resources, cause us to
lose revenue, or delay market acceptance of our products, any of which could
harm our business, financial condition, and operating results.

   The rapid growth of our operations could strain our resources and harm our
   business, financial condition, and operating results

      Our recent growth has placed and will continue to place a significant
strain on our management systems, infrastructure, and resources. We are
increasing the scope of our operations and our customer base domestically and
internationally, and we have recently increased our headcount substantially.
From December 31, 1997 to April 30, 2000 our total number of employees increased
from 144 to 425. We expect that we will need to continue to improve our
financial and managerial controls and reporting systems and procedures, and will
need to continue to expand, train, and manage our workforce worldwide. We expect
that we will be required to manage an increasing number of relationships with
various customers and other third parties. Our ability to successfully offer
products and services and implement our business plan in a rapidly evolving
market requires an effective planning and management process. Any failure to
expand any of the foregoing areas efficiently and effectively could harm our
business, financial condition and operating results. In addition, there can be
no assurance that our business will continue to grow at historical rates.

   Our business depends on continued growth in use and improvement of the
   Internet and our customers ability to operate their systems effectively

      The infrastructure, products, and services necessary to maintain and
expand the Internet may not be developed, and the Internet may not continue to
be a viable medium for secure and reliable personal and business communication,
in which case our business, financial condition, and operating results would be
harmed. Because we are in the business of providing Internet infrastructure
applications, our future success depends on the continued expansion of, and
reliance of consumers and businesses on, the Internet for communications and
other services. The Internet may not be able to support an increased number of
users or an increase in the volume of data transmitted over it. As a result, the
performance or reliability of the Internet in response to increased demands will
require timely improvement of the high speed modems and other communications
equipment that form the Internet's infrastructure. The Internet has already
experienced temporary outages and delays as a result of damage to portions of
its infrastructure. The effectiveness of the Internet may also decline due to
delays in the development or adoption of new technical standards and protocols
designed to support increased levels of activity and due to the transmission of
computer viruses.

      In addition to problems that may affect the Internet as a whole, our
customers have in the past experienced some interruptions in providing their
Internet-related services, including services related to our software products.
We believe that these interruptions will continue to occur from time to time.
Our revenues depend substantially upon the number of end-users who use the
services provided by our customers. Our business may suffer if our customers
experience frequent or long system interruptions that result in the
unavailability or reduced performance of their systems or networks or reduce
their ability to provide services to their end users.




                                      -21-
<PAGE>

   The market for wireless communications and the delivery of Internet-based
   services through wireless technology is rapidly evolving, and we may not be
   able to adequately address this market.

      The market for wireless communications and the delivery of Internet-based
services through wireless technology is rapidly evolving and is characterized by
an increasing number of market entrants that have introduced or developed, or
are in the process of introducing or developing, products that facilitate
wireless communication and the delivery of Internet-based services through
wireless devices. We intend to devote significant efforts and resources on
developing and marketing infrastructure applications for wireless communications
and the wireless delivery of Internet-based content and services. Our
acquisitions of Telarc and AtMobile.com were undertaken in part to address
opportunities in that market. If wireless devices are not widely adopted for
data communications or mobile delivery of Internet-based services, we would not
realize expected benefits from these acquisitions and our business would suffer.
In addition, the emerging nature of the market for wireless communications and
Internet-based services via wireless devices may lead prospective customers to
postpone adopting wireless devices or using wireless technology. As a result,
the life cycle of our wireless products is difficult to estimate. We may not be
able to develop and introduce new products, services and enhancements that
respond to technological changes or evolving industry standards on a timely
basis, in which case our business would suffer. In addition, we cannot predict
the rate of adoption by wireless subscribers of these services or the price they
will be willing to pay for these services. As a result, it is extremely
difficult to predict the pricing of these services and the future size and
growth rate of the wireless market.

      Our service provider customers face implementation and support challenges
in expanding wireless communications and introducing Internet-based services via
wireless devices, which may slow their rate of adoption or implementation of the
services our wireless messaging products enable. Historically, service providers
have been relatively slow to implement new complex services such as wireless
messaging services and wireless delivery of Internet content. In addition,
service providers may encounter greater customer service demands to support
Internet-based services via wireless devices than they do for their traditional
Internet services. We have limited or no control over the pace at which service
providers implement these new services. The failure of service providers to
introduce and support services utilizing our products in a timely and effective
manner could harm our business.

   Our intellectual property or proprietary rights could be misappropriated,
   which could force us to become involved in expensive and time-consuming
   litigation

      Our ability to compete and continue to provide technological innovation is
substantially dependent upon internally developed technology, including the
entire InterMail product line. We rely on a combination of copyright, trade
secret, and trademark law to protect our technology, although we believe that
other factors such as the technological and creative skills of our personnel,
new product developments, frequent product and feature enhancements, and
reliable product support and maintenance are more essential to maintaining a
technology leadership position. As a result of the AtMobile acquisition, we
acquired one patent and a number of patent applications, specifically for
wireless subject matter.

      We generally enter into confidentiality and nondisclosure agreements with
our employees, consultants, prospective customers, licensees, and corporate
partners. In addition, we control access to and distribution of our software,
documentation, and other proprietary information. Except for certain limited
escrow arrangements, we do not provide third parties with access to the source
code for our products. Despite our efforts to protect our intellectual property
and proprietary rights, unauthorized parties may attempt to copy or otherwise
obtain and use our products or technology. Effectively policing the unauthorized
use of our products is time-consuming and costly, and there can be no assurance
that the steps taken by us will prevent misappropriation of our technology,
particularly in foreign countries where in many instances the local laws or
legal systems do not offer the same level of protection as in the United States.




                                      -22-
<PAGE>

   If others claim that our products infringe their intellectual property
   rights, we may be forced to seek expensive licenses, reengineer our products,
   engage in expensive and time-consuming litigation, or stop marketing our
   products

      We attempt to avoid infringing known proprietary rights of third parties
in our product development efforts. However, we do not regularly conduct
comprehensive patent searches to determine whether the technology used in our
products infringes patents held by third parties. There are many issued patents
as well as patent applications in the electronic messaging field. Because patent
applications in the United States are not publicly disclosed until the patent is
issued, applications may have been filed which relate to our software products.
In addition, our competitors and other companies as well as research and
academic institutions have conducted research for many years in the electronic
messaging field, and this research could lead to the filing of further patent
applications. If we were to discover that our products violated or potentially
violated third party proprietary rights, we might not be able to obtain licenses
to continue offering those products without substantial reengineering. Any
reengineering effort may not be successful, nor can we be certain that any
licenses would be available on commercially reasonable terms.

      Substantial litigation regarding intellectual property rights exists in
the software industry, and we expect that software products may be increasingly
subject to third-party infringement claims as the number of competitors in our
industry segments grows and the functionality of software products in different
industry segments overlaps. Any third-party infringement claims could be time-
consuming to defend, result in costly litigation, divert management's attention
and resources, cause product and service delays or require us to enter into
royalty or licensing agreements. Any royalty or licensing arrangements, if
required, may not be available on terms acceptable to us, if at all. A
successful claim of infringement against us and our failure or inability to
license the infringed or similar technology could have a material adverse effect
on our business, financial condition, and results of operations.

   The geographic disbursement of our senior management could impede their
   ability to communicate effectively

      Our senior management and key personnel are based in several different
offices, which makes coordination of projects more difficult. For example, John
MacFarlane, our Chief Executive Officer, and John Ingalls, our Chief Financial
Officer, are based at our headquarters in Santa Barbara, California, while
Valdur Koha, our President, and John Poulack, our Senior Vice President,
Operations, are based at our office in Lexington, Massachusetts. In addition,
acquisitions may have the effect of increasing geographic disbursement of senior
management and key personnel. The geographic disbursement of our senior
management team and key personnel could impede their ability to communicate
effectively or work together efficiently, either of which could harm our
business, financial condition, and operating results.

   The security provided by our messaging products could be breached, in which
   case our reputation, business, financial condition, and operating results
   could suffer

      The occurrence or perception of security breaches could harm our business,
financial condition, and operating results. A fundamental requirement for online
communications is the secure transmission of confidential information over the
Internet. Third parties may attempt to breach the security provided by our
messaging products, or the security of our customers' internal systems. If they
are successful, they could obtain confidential information about our customers'
end users, including their passwords, financial account information, credit card
numbers, or other personal information. Our customers or their end users may
file suits against us for any breach in security. Even if we are not held
liable, a security breach could harm our reputation, and even the perception of
security risks, whether or not valid, could inhibit market acceptance of our




                                      -23-
<PAGE>

products. Despite our implementation of security measures, our software is
vulnerable to computer viruses, electronic break-ins and similar disruptions,
which could lead to interruptions, delays, or loss of data. We may be required
to expend significant capital and other resources to license encryption or other
technologies to protect against security breaches or to alleviate problems
caused by these breaches. In addition, our customers might decide to stop using
our software if their end users experience security breaches.

   Future governmental regulation of the Internet could limit our ability to
   conduct our business

      Although there are currently few laws and regulations directly applicable
to the Internet and commercial messaging, a number of laws have been proposed
involving the Internet, including laws addressing user privacy, pricing,
content, copyrights, distribution, antitrust, and characteristics and quality of
products and services. Further, the growth and development of the market for
online messaging may prompt calls for more stringent consumer protection laws
that may impose additional burdens on those companies, including us, that
conduct business online. The adoption of any additional laws or regulations may
impair the growth of the Internet or commercial online services, which would
decrease the demand for our services and could increase our cost of doing
business or otherwise harm our business, financial condition, and operating
results. Moreover, the applicability of existing laws governing property
ownership, sales and other taxes, libel, and personal privacy to the Internet is
uncertain and may take years to resolve.

   Our stock price may be volatile, exposing us to expensive and time-consuming
   securities class action litigation

      The stock market in general, and the stock prices of Internet-related
companies in particular, have recently experienced extreme volatility, which has
often been unrelated to the operating performance of any particular company or
companies. If market or industry-based fluctuations continue, our stock price
could decline below current levels or the initial public offering price
regardless of our actual operating performance. Furthermore, the historical
trading volume of our stock is not indicative of any future trading volume of
our stock because a substantial portion of shares were not eligible for sale
until recently. Therefore, if a large number of shares of our stock are sold in
a short period of time, our stock price will decline. In the past, securities
class action litigation has often been brought against companies following
periods of volatility in their stock prices. We may in the future be the target
of similar litigation. Securities litigation could result in substantial costs
and divert our management's time and resources, which could harm our business,
financial condition, and operating results.

   Provisions of our corporate documents and Delaware law could deter takeovers
   and prevent you from receiving a premium for your shares

      Provisions of our certificate of incorporation, our bylaws and Delaware
law could make it more difficult for a third party to acquire us, even if doing
so might be beneficial to our stockholders. For example, our certificate of
incorporation provides that our board may issue up to 5,000,000 shares of
preferred stock without stockholder approval.

ITEM 3.  QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

      We develop products in the United States and sell in North America, South
America, Asia and Europe. As a result, our financial results could be affected
by factors such as changes in foreign currency exchange rates or weak economic
conditions in foreign markets. As all sales are currently made in U.S. dollars,
a strengthening of the dollar could make our products less competitive in
foreign markets. Our interest income is sensitive to changes in the general
level of U.S. interest rates, particularly since the majority of our investments
are in short-term instruments. Due to the nature of our short-term investments
and debt, we have concluded that there is no material market risk exposure.




                                      -24-
<PAGE>

                               SOFTWARE.COM, INC.
                           PART II: OTHER INFORMATION

Item 1.  Legal Proceedings

      None

Item 2.  Changes in Securities and Use of Proceeds

      None

Item 3.  Defaults upon Senior Securities

      Not applicable

Item 4. Submission of Matters to a Vote of Security Holders

      None

Item 5.  Other Information

      None

Item 6.  Exhibits and Reports on Form 8-K

      a)    Exhibit 27 - Financial Data Schedule

      b)    Merger Agreement dated April 25, 2000 by and among Software.com,
            Inc., bCandid Corporation and Software.com Storage, Inc.

      c)    Reports on Form 8-K - No reports on Form 8-K were filed during the
            quarter ended March 31, 2000.



                                      -25-
<PAGE>



      Pursuant to the requirements of the Securities Exchange Act of 1934, the
registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto.

                                          SOFTWARE.COM, INC.

Date:  May 12, 2000                       By: /S/ JOHN L. MACFARLANE
                                              -----------------------
                                              John L. MacFarlane
                                              Chief Executive Officer

Date:  May 12, 2000                       By:  /S/ JOHN S. INGALLS
                                              -----------------------
                                              John S. Ingalls
                                              Chief Financial Officer
                                              (Principal financial officer)


Date:  May 12, 2000                       By: /S/ MARK A. ROOT
                                              -----------------------
                                              Mark A. Root
                                              Corporate Controller
                                              (Principal accounting officer)









                                MERGER AGREEMENT

                                  BY AND AMONG

                               SOFTWARE.COM, INC.

                           SOFTWARE.COM STORAGE, INC.

                                       AND

                               bCANDID CORPORATION

                              Dated April ___, 2000


<PAGE>




                                TABLE OF CONTENTS

                                                                            Page

ARTICLE I THE MERGER..........................................................2
      1.1       The Merger....................................................2
      1.2       Effective Time................................................2
      1.3       Effect of the Merger..........................................2
      1.4       Certificate of Incorporation; Bylaws..........................2
      1.5       Directors and Officers........................................2
      1.6       Effect on Capital Stock.......................................3
      1.7       Surrender of Certificates.....................................5
      1.8       Stock Options.................................................6
      1.9       Assumption of Warrants........................................7
      1.10      Repurchase Rights.............................................7
      1.11      No Fractional Shares..........................................7
      1.12      Tax Treatment.................................................7
      1.13      Accounting Treatment..........................................7
      1.14      Shares of Dissenting Stockholders.............................8
      1.15      Taking of Necessary Action; Further Action....................8

ARTICLE II REPRESENTATIONS AND WARRANTIES OF THE COMPANY......................8
      2.1       Organization..................................................8
      2.2       Company Capital Structure.....................................9
      2.3       Subsidiaries..................................................9
      2.4       Authority.....................................................10
      2.5       No Conflict...................................................10
      2.6       Consents......................................................10
      2.7       Company Financial Statements..................................11
      2.8       No Undisclosed Liabilities....................................11
      2.9       No Changes....................................................11
      2.10      Tax Matters...................................................13
      2.11      Restrictions on Business Activities...........................15
      2.12      Title of Properties; Absence of Liens and
                Encumbrances; Condition of Equipment..........................15
      2.13      Intellectual Property.........................................16
      2.14      Agreements, Contracts and Commitments.........................19
      2.15      Interested Party Transactions.................................20
      2.16      Governmental Authorization....................................21
      2.17      Litigation....................................................21
      2.18      Accounts Receivable...........................................21
      2.19      Minute Books..................................................22
      2.20      Brokers' and Finders' Fees....................................22
      2.21      Employees; Employee Benefit Plans and Compensation............22
      2.22      Insurance.....................................................23
      2.23      Compliance with Laws..........................................23
      2.24      Complete Copies of Materials..................................23
      2.25      Tax-Free Reorganization and Purchase..........................23
      2.26      Required Vote.................................................23
      2.27      Disposition of bConnected.....................................24
      2.28      Disposition of Productbuzz Shares.............................24
      2.29      Company Review................................................24
      2.30      HSR Matters...................................................25
      2.31      Representations Complete......................................25

ARTICLE III REPRESENTATIONS AND WARRANTIES OF PARENT AND MERGER
              SUB.............................................................25
      3.1       Organization, Standing and Power..............................25
      3.2       Authority.....................................................25
      3.3       Capital Structure.............................................26
      3.4       SEC Documents; Parent Financial Statements....................26
      3.5       No Conflict...................................................27
      3.6       Consents......................................................27
      3.7       Tax-Free Reorganization.......................................27
      3.8       No Stockholder Vote Required..................................27
      3.9       No Material Adverse Change....................................28
      3.10      Litigation....................................................28
      3.11      Parent Review.................................................28
      3.12      Merger Sub....................................................29

ARTICLE IV ADDITIONAL AGREEMENTS..............................................29
      4.1       Conduct of Business of the Company............................29
      4.2       Access to Information.........................................31
      4.3       Confidentiality...............................................31
      4.4       Exclusivity...................................................32
      4.5       Expenses......................................................32
      4.6       Public Disclosure.............................................32
      4.7       Consents......................................................32
      4.8       FIRPTA Compliance.............................................32
      4.9       Reasonable Efforts............................................33
      4.10      Notification of Certain Matters...............................33
      4.11      Company's Accountants.........................................33
      4.12      Tax Treatment; Accounting Treatment...........................33
      4.13      Employee Benefits Matters.....................................33
      4.14      Bridge Notes..................................................34
      4.15      Tax Reporting.................................................34
      4.16      Blue Sky Laws.................................................34
      4.17      Assumptions of Options and Warrants...........................34
      4.18      Preferred Stock Conversion....................................34

ARTICLE V CONDITIONS TO THE MERGER............................................34
      5.1       Conditions to Obligations of Each Party to Effect
                the Merger....................................................34
      5.2       Additional Conditions to Obligations of the

                Company.......................................................35
      5.3       Additional Conditions to the Obligations of Parent
                and Merger Sub................................................36

ARTICLE VI INDEMNIFICATION....................................................37
      6.1       Indemnification of Indemnified Parties........................37
      6.2       Defense of Third Party Claims.................................38
      6.3       Direct Claims.................................................38
      6.4       Limitations...................................................39
      6.5       Matters Not Subject to Minimum Loss...........................40
      6.6       Escrow Arrangements...........................................40
      6.7       No Waiver Relating to Claims for Fraud........................40

ARTICLE VII TERMINATION, AMENDMENT AND WAIVER.................................41
      7.1       Termination...................................................41
      7.2       Effect of Termination.........................................42
      7.3       Amendment.....................................................42
      7.4       Extension; Waiver.............................................43

ARTICLE VIII THE SELLER REPRESENTATIVE........................................43
      8.1       Authorization of the Seller Representative....................43
      8.2       Compensation; Exculpation; Indemnity..........................45
      8.3       Removal and Replacement of Seller Representative;
                Successor Seller Representative; Action by

                Seller Representative.........................................45
      8.4       Reliance; Limitation as to Parent, Merger Sub
                and the Company...............................................46

ARTICLE IX GENERAL PROVISIONS.................................................46
      9.1       Notices.......................................................46
      9.2       Interpretation................................................47
      9.3       Counterparts..................................................48
      9.4       Entire Agreement; Assignment..................................48
      9.5       Severability..................................................48
      9.6       Other Remedies................................................48
      9.7       Governing Law.................................................49
      9.8       Rules of Construction.........................................49
      9.9       Specific Performance..........................................49
      9.10      Survival of Representations, Warranties and
                Agreement.....................................................49
      9.11      Headings......................................................49
      9.12      Waiver of Jury Trial..........................................50




<PAGE>




                                MERGER AGREEMENT

      This MERGER AGREEMENT (this "Agreement") is made and entered into
April 25, 2000 among Software.com, Inc., a Delaware corporation ("Parent"),
Software.com Storage, Inc., a Delaware corporation and a wholly-owned subsidiary
of Parent ("Merger Sub"), and bCandid Corporation, a Delaware corporation (the
"Company" and, together with Parent and Merger Sub, individually a "Party" and
collectively the "Parties").

                                    RECITALS

      A. The Board of Directors of each Party believes it is in the best
interests of each respective company and its stockholders that Parent acquire
the Company through the statutory merger of the Merger Sub with and into the
Company (the "Merger") and, in furtherance thereof, have approved the Merger.

      B. Pursuant to the Merger, among other things, and subject to the terms
and conditions of this Agreement, all of the issued and outstanding shares of
the Company's (i) common stock (the "Company Common Stock") and (ii) Series A
Preferred Stock (the "Company Preferred Stock," and together with the Company
Common Stock, the "Company Stock"), each having a par value of $0.001 per share
shall be converted into the right to receive shares of the common stock, par
value $0.001 per share, of Parent ("Parent Common Stock").

      C. A portion of the shares of Parent Common Stock otherwise issuable by
Parent in the Merger shall be placed in escrow by Parent, the release of which
amount shall be contingent upon certain events and conditions.

      D. The Company, Parent and Merger Sub desire to make certain
representations and warranties and other agreements in connection with the
Merger.

      E. For federal income tax purposes, the Parties intend to adopt this
Agreement as a plan of reorganization within the meaning of, and to cause the
Merger to qualify as a reorganization under, Section 368(a) of the Internal
Revenue Code of 1986, as amended (the "Code").

      F. For financial accounting purposes, the Parties intend that the
transactions under this Agreement (the "Transactions") will be accounted for as
a "purchase" under United States generally accepted accounting principles
("GAAP") and the rules, regulations and interpretations of the Securities and
Exchange Commission (the "SEC").

      NOW, THEREFORE, in consideration of the covenants, promises and
representations set forth herein, and for other good and valuable consideration,
intending to be legally bound hereby, the parties agree as follows:

                                   ARTICLE I

                                   THE MERGER

     1.1 The Merger. At the Effective Time and pursuant to this Agreement and
the applicable provisions of the Delaware General Corporation Law (the "Delaware
Law"), Merger Sub shall be merged with and into the Company, the separate
corporate existence of Merger Sub shall cease and the Company shall continue as
the surviving corporation and as a wholly-owned subsidiary of Parent. The
Company as the surviving corporation after the Merger is sometimes referred to
as the "Surviving Corporation."

     1.2 Effective Time. Unless this Agreement is earlier terminated pursuant to
Section 7.1, the closing of the Merger (the "Closing") will take place as
promptly as practicable, but no later than two business days following
satisfaction or waiver of the conditions set forth in Article V, at the offices
of Parent, 525 Anacapa Street, Santa Barbara, California 93101, unless another
place or time is agreed to by Parent and the Company. The date upon which the
Closing actually occurs is referred to as the "Closing Date." On the Closing
Date, the Parties shall cause the Merger to be consummated by filing a
Certificate of Merger with the Secretary of State of Delaware (the "Certificate
of Merger"). The date and time the Merger becomes effective in accordance with
the Delaware Law is referred to as the "Effective Date" or "Effective Time."

     1.3 Effect of the Merger. At the Effective Time, the effect of the Merger
shall be as provided in this Agreement, the Certificate of Merger and applicable
provisions of Delaware Law. Without limiting the generality of the foregoing,
and subject thereto, at the Effective Time, all the property, rights,
privileges, powers and franchises of the Company and Merger Sub shall vest in
the Surviving Corporation, and all debts, liabilities and duties of the Company
and Merger Sub shall become the debts, liabilities and duties of the Surviving
Corporation.

     1.4 Certificate of Incorporation; Bylaws.

          (a) Unless otherwise determined by Parent prior to the Effective Time,
at the Effective Time, the Certificate of Incorporation of the Company shall be
the Certificate of Incorporation of the Surviving Corporation until thereafter
amended as provided by law and such Certificate of Incorporation.

          (b) The Bylaws of the Merger Sub, as in effect immediately prior to
the Effective Time, shall be the Bylaws of the Surviving Corporation until
thereafter amended.

     1.5 Directors and Officers. The director(s) of Merger Sub immediately prior
to the Effective Time shall be the initial director(s) of the Surviving
Corporation, each to hold office in accordance with the Surviving Corporation's
Certificate of Incorporation and Bylaws. The Merger Sub's officers immediately
prior to the Effective Time shall be the initial officers of the Surviving
Corporation, each to hold office in accordance with the Bylaws of the Surviving
Corporation.

     1.6 Effect on Capital Stock. At the Effective Time, by virtue of the Merger
and without any action on the part of Merger Sub or the Company or any of their
respective stockholders:

          (a) Cancellation of Parent-Owned and Company-Owned Stock. Each share
of Company Common Stock and Company Preferred Stock owned by Merger Sub, Parent,
the Company or any direct or indirect wholly-owned subsidiary of Parent or of
the Company immediately prior to the Effective Time (the "Excluded Company
Shares") shall be canceled and extinguished without any conversion thereof.

          (b) Common Stock of Merger Sub. Each share of common stock of Merger
Sub issued and outstanding immediately prior to the Effective Time shall be
converted into and exchanged for one validly issued, fully paid and
nonassessable share of the common stock of the Surviving Corporation. Each stock
certificate of Merger Sub evidencing ownership of any such shares shall from and
after the Effective Time evidence ownership of shares of capital stock of the
Surviving Corporation.

          (c) Conversion of Company Stock. Subject to Section 1.11, each share
of Company Stock issued and outstanding immediately prior to the Effective Time
(other than shares of Company Stock held by Dissenting Stockholders) shall be
converted into a fraction of a share of Parent Common Stock equal to the
Exchange Ratio (as defined in Section 1.6(e)). All such Company Stock, when so
converted, shall no longer be outstanding and shall automatically be canceled
and retired and shall cease to exist, and the holder of a certificate ("Stock
Certificate") that, immediately prior to the Effective Time, represented
outstanding shares of Company Stock shall cease to have any rights with respect
thereto, except the right to receive, upon the surrender of such Stock
Certificate, (i) the Parent Common Stock to which such holder is entitled
pursuant to this Section 1.6(c), (ii) certain dividends and other distributions
in accordance with Section 1.6(d) and (iii) cash in lieu of fractional shares of
Parent Common Stock in accordance with Section 1.11, without interest (the
"Merger Consideration"). Until surrendered as contemplated by Section 1.7, each
Stock Certificate shall be deemed at any time after the Effective Time to
represent only the right to receive upon such surrender the Merger Consideration
as contemplated by this Section 1.6(c). Notwithstanding the foregoing, if
between the date of this Agreement and the Effective Time the outstanding shares
of Company Stock or Parent Common Stock shall have been changed into a different
number of shares or a different class, because of any stock dividend,
subdivision, reclassification, recapitalization, split, combination or exchange
of shares, the Exchange Ratio with respect to such shares shall be
correspondingly adjusted to reflect such stock dividend, subdivision,
reclassification, recapitalization, split, combination or exchange of shares.
After the Effective Time, the stock transfer books of the Company shall be
closed and there shall be no further registration of transfers of Company Stock
outstanding prior to the Effective Time. If, at or after the Effective Time,
Stock Certificates are presented to the Surviving Corporation, they shall be
canceled and exchanged as provided for, and in accordance with the procedures
set forth in this Section 1.6(c).

          (d) Dividends and Distributions on Merger Consideration. No dividends
or other distributions declared or made after the Effective Time with a record
date after the Effective Time shall be paid to the holder of any unsurrendered
Stock Certificate with respect to the Merger Consideration represented thereby
until the holder of record of such Stock Certificate shall surrender such Stock
Certificate in accordance with Section 1.7. Subject to the effect of applicable
laws, following surrender of any such Stock Certificate there shall be paid to
the record holder of the certificate or certificates representing the Merger
Consideration issued in exchange therefor, without interest, (i) the amount of
dividends or other distributions with a record date after the Effective Time
theretofore paid with respect to such Merger Consideration, and (ii) if the
payment date for any dividend or distribution payable with respect to such
Merger Consideration has not occurred prior to the surrender of such Stock
Certificate, at the appropriate payment date therefor, the amount of dividends
or other distributions with a record date after the Effective Time but prior to
the surrender of such Stock Certificate and a payment date subsequent to the
surrender of such Stock Certificate.

          (e) Certain Definitions. For purposes of this Agreement, the terms
defined in this Section 1.6(e) shall have the meanings specified:

                  "Applicable Price" means the average of the closing prices of
      Parent Common Stock on the National Market System of the National
      Association of Securities Dealers Automated Quotation system, as reported
      in The Wall Street Journal, for the ten consecutive trading days
      immediately preceding the Closing; provided that if such average price is
      equal to or greater than $91.79, the Applicable Price shall be $91.79 and
      if such average price is equal to or less than $75.10, the Applicable
      Price shall be $75.10.

                  "bConnected" means the business, assets and liabilities of the
      Company's bConnected service, which is an e-business communications
      service provider that uses the Internet to help automate business
      processes and manage the flow of information among customers, suppliers
      and trading partners.

                  "Company Warrants" means the warrants to purchase shares of
      the Company Stock of which the number, termination date and exercise price
      are as listed on Schedule 1.6(e).

                  "Dissenting Stockholder(s)" means holder(s) of Company Common
      Stock who have validly perfected dissenters and appraisal rights under
      Section 262 of the Delaware Law.

                  "Exchange Ratio" means the quotient of (i) the number of
      shares of Parent Common Stock derived by dividing $70,000,000 by the
      Applicable Price, divided by (ii) the Total Diluted Company Shares.

                  "HSR Act" means the Hart-Scott-Rodino Antitrust Improvements
      Act of 1976, as amended, and the regulations thereunder, 16 C.F.R. Parts
      801-803.

                  "Person(s)" means any individual, partnership, limited
      liability company, corporation, association, joint stock company, trust,
      joint venture, labor organization, unincorporated organization or
      Governmental Entity.

                  "Productbuzz  Shares"  means the shares of Series A  Preferred
      Stock of Productbuzz Inc. owned by the Company.

                  "Total Diluted Company Shares" means the sum of (i) the number
      of shares of Company Common Stock outstanding as of the Effective Time
      (excluding the Excluded Company Shares), (ii) the number of shares of
      Company Common Stock into which the Company Preferred Stock outstanding as
      of the Effective Time is convertible as of the Effective Time (excluding
      the Excluded Company Shares), (iii) the number of shares of Company Common
      Stock issuable upon the exercise of Company Options outstanding as of the
      Effective Time and for which the Company has any obligations as of the
      Effective Time to grant subsequent to the Effective Time (assuming for
      these purposes that all such Company Options are fully exercisable as of
      the Effective Time), (iv) the number of shares of Company Stock issuable
      upon the exercise of Company Warrants outstanding as of the Effective Time
      which would not otherwise terminate as a result of the Transactions and
      for which the Company has any obligation as of the Effective Time to grant
      subsequent to the Effective Time (assuming for these purposes that all
      such Company Warrants are fully exercisable as of the Effective Time), and
      (v) the number of shares of Company Common Stock (without duplication) for
      which all other derivative securities of the Company are exercisable for
      or convertible into, directly or indirectly, as of the Effective Time. Any
      unvested Company Options held by Company employees who will not be
      employees of the Company or Parent or its affiliates after Closing shall
      not be included in the above calculation.

     1.7 Surrender of Certificates.

          (a) Exchange Procedures. At the Closing, or as soon as practicable
thereafter, (i) the holders of Stock Certificates shall surrender to Parent all
certificates which immediately prior to the Effective Time represented all
outstanding shares of Company Stock, (ii) upon such surrender of such
Certificates the holder thereof shall be entitled to receive in exchange
therefor a certificate representing the Merger Consideration represented thereby
(less the Escrow Amount, which Parent shall deposit in an escrow account
pursuant to Section 6.6) and cash in lieu of fractional shares in accordance
with Section 1.11, without interest, and (iii) the Stock Certificates so
surrendered shall forthwith be canceled. The "Escrow Amount" for each holder of
one or more Stock Certificates shall equal the product of (1) the aggregate
Merger Consideration represented thereby, and (2) 0.15.

          (b) Transfers of Ownership. If any certificate for shares of Parent
Common Stock is to be issued in a name other than that in which the Stock
Certificate surrendered in exchange therefor is registered, it will be a
condition of the issuance thereof that the Stock Certificate so surrendered will
have been properly endorsed and otherwise in proper form for transfer and that
the Person requesting such exchange will have paid to Parent or any agent
designated by it any transfer or other taxes required because of the issuance of
a certificate for shares of Parent Common Stock in any name other than that of
the registered holder of the Stock Certificate surrendered, or established to
the satisfaction of Parent or any agent designated by it that such tax has been
paid or is not payable.

          (c) No Further Ownership Rights in Company Stock. All shares of Parent
Common Stock issued upon the surrender for exchange of shares of Company Stock
in accordance with the terms hereof (including cash in lieu of fractional
shares) shall be deemed to have been issued in full satisfaction of all rights
pertaining to such shares of Company Stock.

          (d) Lost, Stolen or Destroyed Stock Certificates. If any Stock
Certificate shall have been lost, stolen or destroyed, upon the making of an
affidavit of that fact by the Person claiming such Stock Certificate be lost,
stolen or destroyed and, if required by the Surviving Corporation, the posting
by such Person or entity of a bond in such reasonable amount as Parent may
direct as indemnity against any claim that may be made against it with respect
to such Certificate, Parent will issue in exchange for such lost, stolen or
destroyed Certificate the Merger Consideration, and, if applicable, cash in lieu
of fractional shares and unpaid dividends and other distributions on any Merger
Consideration deliverable in respect thereof under this Agreement.

     1.8 Stock Options.

          (a) Assumption of Options. At the Effective Time, automatically and
without any action on the part of the holder thereof, each outstanding stock
option of the Company outstanding at the Effective Time (the "Company Options")
shall be assumed by Parent and become an option to purchase that number of
shares of Parent Common Stock obtained by multiplying the number of shares of
Company Common Stock issuable upon the exercise of such option by the Exchange
Ratio, rounded down to the nearest whole share, at an exercise price per share
equal to the per share exercise price of such option divided by the Exchange
Ratio, rounded up to the nearest tenth of a cent, and otherwise upon the same
terms and conditions as such outstanding options to purchase Company Common
Stock, including to the extent such options were incentive stock options;
provided, however, that in the case of any option to which Section 421 of the
Code applies because of the qualifications under Section 422 or 423 of the Code,
the exercise price, the number of shares purchasable pursuant to such option and
the terms and conditions of exercise of such option shall comply with Section
424(a) of the Code. Any unvested Company Options held by those persons no longer
employed with the Company as of the Closing shall not be subject to any further
vesting.

          (b) Acceleration of Options. Immediately prior to the Closing, Company
Options held by Company employees that have not vested in 25% of the Company
Options as of the Closing shall be accelerated such that the first 25% of such
Company Options shall become vested and exercisable immediately prior to
Closing.

          (c) Reservation of Shares. Parent shall take all corporate actions
necessary to reserve for issuance a sufficient number of shares of Parent Common
Stock for delivery upon exercise of Company Options assumed by Parent pursuant
to Section 1.8(a).

          (d) Form S-8. Within 30 days after Closing, Parent shall file a
registration statement on Form S-8 (or any successor or other appropriate forms)
with respect to the shares of Parent Common Stock subject to Company Options and
shall use all reasonable efforts to maintain the effectiveness of such
registration statement (and maintain the current status of the prospectus or
prospectuses contained therein) for so long as such options remain outstanding.

          (e) Amendments to Plans. Subject to the terms of this Section 1.8,
each of the Company stock option plans providing for the issuance or grant of
options in respect to the stock of Company shall be assumed as of the Effective
Time by Parent with such amendments thereto as may be required to reflect the
Merger, including the substitution of Parent Common Stock for Company Common
Stock thereunder.

     1.9 Assumption of Warrants.

          (a) At the Effective Time, automatically and without any action on the
part of the holder thereof, Parent shall assume each Company Warrant remaining
outstanding following the Merger and it shall become a warrant to purchase that
number of shares of Parent Common Stock obtained by multiplying the number of
shares of Company Common Stock issuable upon the exercise of such warrant by the
Exchange Ratio at an exercise price per share equal to the per share exercise
price of such warrant divided by the Exchange Ratio, rounded up to the nearest
tenth of a cent, and otherwise upon the same terms and conditions as the
applicable warrant.

          (b) Parent shall take all corporate actions necessary to reserve for
issuance a sufficient number of shares of Parent Common Stock for delivery upon
exercise of Company Warrants assumed by Parent pursuant to Section 1.9(a).

     1.10 Repurchase Rights. Any rights of the Company to repurchase shares of
Company Common Stock will remain in effect after the Closing and will become
rights of Parent to repurchase shares of Parent Common Stock issued as Merger
Consideration.

     1.11 No Fractional Shares. No fractional shares of Parent Common Stock
shall be issued in the Merger and fractional share interests shall not entitle
the owner thereof to vote or to any rights of a stockholder of Parent. All
holders of fractional shares of Parent Common Stock shall be entitled to
receive, in lieu thereof, an amount in cash determined by multiplying the
fraction of a share of Parent Common Stock to which such holder would otherwise
have been entitled by the closing sale price of Parent Common Stock on the
trading day prior to the Effective Time.

     1.12 Tax Treatment. The Parties intend that the Merger shall constitute a
reorganization within the meaning of Section 368 of the Code.

     1.13 Accounting Treatment. The Parties intend that the Merger will be
accounted for as a "purchase" in accordance with GAAP and the rules, regulations
and interpretations of the SEC.

     1.14 Shares of Dissenting Stockholders. Any issued and outstanding shares
of Company Common Stock a Dissenting Stockholder holds shall be converted into
the right to receive such consideration from the Company as may be determined to
be due to such Dissenting Stockholder pursuant to the Delaware Law; provided,
however, shares of Company Common Stock outstanding at the Effective Time and
held by a Dissenting Stockholder who shall, after the Effective Time, withdraw
their demand for purchase or lose their right of purchase as provided in the
Delaware Law, shall be deemed to be converted, as of the Effective Time, into
the right to receive the shares of Parent Common Stock, dividends and
distribution, if any, in accordance with Section 1.6(d), and cash in lieu of
fractional shares in accordance with Section 1.11, without interest. The Company
shall give Parent (A) prompt notice of any written demands it receives for
purchase, withdrawals of demands for purchase and any other instruments served
pursuant to Section 262 of the Delaware Law, and (B) the opportunity to direct
all negotiations and proceedings with respect to demands for purchase under
Section 262 of the Delaware Law. All consideration paid to Dissenting
Stockholders pursuant to this Section 1.14 and Section 262 of the Delaware Law
shall be paid by the Company and not Parent or Merger Sub, provided, that the
Company will not voluntarily make any payment with respect to any such demands
for purchase and will not, except with the prior written consent of Parent,
settle or offer to settle any such demands.

     1.15 Taking of Necessary Action; Further Action. If, at any time after the
Effective Time, any such further action is necessary or desirable to carry out
the purposes of this Agreement and to vest the Surviving Corporation with full
right, title and possession to all assets, property, rights, privileges, powers
and franchises of the Company and Merger Sub, the officers and directors of the
Company, Parent and Merger Sub are fully authorized in the name of their
respective corporations or otherwise to take, and the Company and Merger Sub
shall cause them to take, all such lawful and necessary action.

                                   ARTICLE II

                      REPRESENTATIONS AND WARRANTIES OF THE COMPANY

      The Company hereby represents and warrants to Parent and Merger Sub,
subject to such exceptions as are specifically disclosed in the disclosure
schedules (referencing the appropriate section numbers) supplied by the Company
to Parent and attached hereto as Schedule 1 (the "Disclosure Schedules"), as
follows. All references to the Company in this Article II shall refer to the
Company and each of its wholly-owned subsidiaries.

     2.1 Organization. The Company is a corporation duly incorporated, validly
existing and in good standing under the laws of the State of Delaware. The
Company has the corporate power to own its properties and to carry on its
business as now being conducted. The Company is duly qualified as a foreign
corporation and is in good standing under the laws of each jurisdiction in which
the failure to be so qualified could have a material adverse effect on the
business, assets, financial condition or results of operations of the Company
and its subsidiaries, taken as a whole (with reference to the Company or Parent,
as applicable, hereinafter referred to as a "Material Adverse Effect"). The
Company has delivered a true and correct officially certified copy of its
Certificate of Incorporation and Bylaws (together, the "Charter") to Parent.

     2.2 Company Capital Structure. As of the date hereof, the authorized
capital stock of the Company consists of (i) 20,000,000 shares of Company Common
Stock of which (A) 6,687,091 shares are issued and outstanding, (B) 1,758,000
shares are reserved for issuance under Company Options approved from time to
time by the Board under the Company's stock option plan, and (C) 2,000,000
shares are reserved for issuance upon conversion of the Company Preferred Stock;
and (ii) 5,000,000 shares of preferred stock, par value $0.001 per share, of the
Company of which as of the date hereof (A) 2,200,000 shares have been designated
Series A Preferred Stock, 2,000,000 of which are issued and outstanding and
119,998 of which are reserved for issuance upon exercise of Company Warrants and
(B) 2,800,000 shares of preferred stock of the Company remain undesignated. All
issued and outstanding shares of Company Stock have been duly authorized and
validly issued and are fully paid and nonassessable, and were not issued in
violation of or subject to any preemptive right that was not validly waived, or
other rights to subscribe for or purchase shares, and are owned of record on the
date hereof, by the holders set forth in Schedule 2.2 (the "Holders") free and
clear of any pledge, lien, security interest, encumbrance, claim or other
equitable or third-party interest. As of the date of this Agreement, options to
purchase 1,758,000 shares of Company Common Stock are granted and outstanding
and are held by the optionees set forth in Schedule 2.2, and options to purchase
616,394 shares of Company Common Stock are fully vested. Other than the shares
of Company Stock owned by the Holders, there are no other outstanding interests,
existing or contingent or direct or indirect, in Company Common Stock. Other
than the Preferred Stock, the Company Options and the Company Warrants, as
contemplated by Sections 1.8(b) and 5.3(g), and the conversion of the
outstanding promissory notes in the aggregate principal amount of $2,724,956
into shares of Company Common Stock at a value of $4.00 per share (the "Note
Conversion") there are no rights ("Company Rights") of any character, written or
oral, to which the Company is a party or by which it is bound, obligating the
Company to issue, deliver, sell, repurchase or redeem, or cause to be issued,
delivered, sold, repurchased or redeemed, any shares of Company Stock or
obligating the Company to grant, extend, accelerate the vesting of, change the
price of, otherwise amend or enter into any such rights, including in favor of
employees of the Company.

     2.3 Subsidiaries. Except for its wholly-owned subsidiaries, ISP News, Inc.
and HighWind Software, Inc., its interest in bConnected and its ownership of
Productbuzz Shares, the Company does not have and has never had any subsidiaries
or affiliated companies or any ownership interest(s) in any other Person, and
does not otherwise own and has never otherwise owned any shares in the capital
of or any interest in, or control, directly or indirectly, any other
corporation, partnership, association, joint venture or other business entity.
The Company holds of record and beneficially owns all of the outstanding stock
of ISP News, Inc. and HighWind Software, Inc. (the "Subsidiary Stock"), free and
clear of any encumbrances (other than restrictions under the Securities Act and
state securities laws). None of the issued and outstanding shares of Subsidiary
Stock was issued in violation of or subject to any preemptive right or other
rights to subscribe for or purchase shares. The Company will distribute the
Productbuzz Shares to the Company's stockholders prior to the Closing.

     2.4 Authority. The Company has all requisite corporate power and authority
to enter into this Agreement and the Related Agreements and to consummate the
Transactions. The execution and delivery of this Agreement and the Related
Agreements and the consummation of the Transactions have been duly authorized by
all necessary corporate action on the part of the Company, and, other than
obtaining stockholder approval, no further action is required on the part of the
Company to authorize the Merger, this Agreement, the Related Agreements and the
Transactions. This Agreement, the Escrow Agreement and the Registration Rights
Agreement (the "Related Agreements") have been or will be duly executed and
delivered by the Company if a party thereto and, assuming the due authorization,
execution and delivery by the other parties hereto and thereto, constitute or,
when executed and delivered by the Company or the other Parties, will
constitute, the valid and binding obligation of the Company, enforceable in
accordance with their respective terms, subject to the laws of general
application relating to bankruptcy, insolvency and the relief of debtors and to
rules of law governing specific performance, injunctive relief or other
equitable remedies.

     2.5 No Conflict. The execution and delivery by the Company of the Related
Agreements to which the Company is a party do not, and, the consummation of the
Transactions thereby will not, conflict with, or result in any violation of or
default under (with or without notice or lapse of time, or both), or give rise
to a right of termination, cancellation, modification or acceleration of any
obligation or loss of any benefit (any such event, a "Conflict") under (i) any
provision of the Charter, (ii) any mortgage, indenture, lease, contract or other
agreement or instrument, permit, concession, franchise or license to which the
Company is subject, or (iii) any judgment, order, decree, statute, law,
ordinance, rule or regulation applicable to the Company or its properties or
assets, other than any such conflicts, violations, defaults, terminations,
cancellations or accelerations which would not impair the ability of the Company
to consummate the Transactions.

     2.6 Consents. No consent, waiver, approval, order or authorization of, or
registration, declaration or filing with, any court, administrative agency or
commission or other U.S. federal, state, province, county, local or other
foreign governmental authority, instrumentality, agency or commission
("Governmental Entity") or any third party, including a party to any agreement
with the Company (so as not to trigger any Conflict), is required by the Company
in connection with the execution and delivery of this Agreement and any Related
Agreements to which the Company is a party or the consummation of the
Transactions, except for such consents, waivers, approvals, orders,
authorizations, registrations, declarations and filings (i) as may be required
under applicable securities laws, (ii) as are set forth in Schedule 2.6, and
(iii) such other consents, authorizations, filings, approvals and registrations
which if not obtained or made would not have a Material Adverse Effect on the
Company or its prospects or impair its ability to consummate the Transactions.

     2.7 Company Financial Statements.

          (a) Schedule 2.7(a) includes the Company's unaudited financial
statements (balance sheets, income statements and cash flows) as of and for the
calendar year ended December 31, 1999, 1998 and 1997, as applicable, and (b) the
Company's unaudited financial statements (balance sheets, income statements and
cash flows) as of and for the three months ended March 31, 2000 (the "Balance
Sheet Date"), and the notes thereto, accompanied by the reports thereon of KPMG
LLP, independent public accountants (collectively, the "Financial Statements").
The Financial Statements have been prepared from, and are in accordance with,
the books and records of the Company and are complete and have been prepared on
the accrual basis accounting method (exclusive of analysis of detailed software
revenue recognition principles), applied on a basis consistent throughout the
periods indicated. Each of the Financial Statements (including any notes
thereto) was prepared in accordance with GAAP consistently applied throughout
the periods indicated, subject in respect of unaudited Company Financial
Statements to year-end audit adjustments and the absence of notes, which will
not be material individually or in the aggregate. The Financial Statements
present fairly in all material respects the financial position, operating
results and cash flows of the Company as of the dates and for the periods
indicated therein. The balance sheet of the Company as of the Balance Sheet Date
is hereinafter referred to as the "March Balance Sheet." There shall be no
capitalized software development costs recorded in the Financial Statements or
the March Balance Sheet. The March Balance Sheet does not include any reserves,
write-offs or non-recurring charges in an amount that is inconsistent with the
Company's past practices.

     2.8 No Undisclosed Liabilities. Except as reflected or reserved against in
the March Balance Sheet or as disclosed on Schedule 2.8, neither (a) as of the
Balance Sheet Date, to the Company's knowledge the Company did not have any
liability, indebtedness, obligation, expense, claim, deficiency, guaranty or
endorsement of any type, whether accrued, absolute, contingent, matured,
unmatured or otherwise (whether or not required to be reflected in financial
statements in accordance with GAAP), which in the aggregate exceeded $50,000,
nor (b) to the Company's knowledge, has the Company incurred any such liability,
indebtedness, obligation, expense, claim, deficiency, guaranty or endorsement
since the Balance Sheet Date, except for liabilities incurred in the Ordinary
Course of Business that, in the aggregate, do not exceed $50,000.

     2.9 No Changes. Since the Balance Sheet Date to the date of this Agreement,
except as set forth on Schedule 2.9, there has not been, occurred or arisen any:

          (a) transaction by the Company except in the Ordinary Course of
Business as conducted on that date and consistent with past practice ("Ordinary
Course of Business") except as contemplated by Sections 2.27 and 2.28 and the
issuance of the Company Warrants in connection with the Note Conversion (the
"Warrant Issuance");

          (b) capital expenditure or commitment for capital expenditure by the
Company, either individually or in the aggregate, exceeding $50,000;

          (c) destruction of, damage to or loss of any material assets of the
Company (whether or not covered by insurance) or loss of any business or
customers of the Company that (i) accounted for $50,000 or more of the Company's
revenues for fiscal year 1999 or (ii) is projected to account for $50,000 or
more of the Company's projected revenue for fiscal year 2000;

          (d) except as specifically requested by Parent, change in accounting
methods or practices (including any change in depreciation or amortization
policies or rates) by the Company;

          (e) except as specifically requested by Parent, revaluation by the
Company of any of the assets carried on the March Balance Sheet, other than
depreciation as required by GAAP;

          (f) declaration, setting aside or payment of any dividends on or any
other distribution (whether in cash, stock or property) in respect of any
Company Stock or profits, or any split, combination or reclassification of
Company Stock or the issuance or authorization of the issuance of any securities
in respect of, in lieu of or in substitution for any share in the stated capital
of the Company, or the repurchase, redemption or other acquisition, directly or
indirectly, of any Company Stock or any Company Rights, other than (i) in
connection with the Company's repurchase right under stock purchase or stock
option agreements with employees or consultants at cost or (ii) as contemplated
by Sections 2.27 and 2.28;

          (g) increase in the salary or other compensation payable or to become
payable by the Company to any of its officers, directors, employees or advisors,
or the declaration or payment, or commitment or obligation of any kind for the
payment, by the Company, of a bonus or other additional salary or compensation
to any such Person, except as made in the Ordinary Course of Business;

          (h) sale, lease, license or other disposition of any of the assets or
properties of the Company, except as contemplated by Sections 2.27 and 2.28 and
except licenses of software pursuant to the Company's standard license agreement
in the Ordinary Course of Business;

          (i) amendment, termination, violation by the Company, or, to the
Company's knowledge, violation of a counterparty of any material contract,
agreement or license to which the Company is a party or by which it is bound,
other than termination by the Company pursuant to the terms thereof in the
Ordinary Course of Business;

          (j) loan by the Company to any Person, other than advances to its
employees for travel and business expenses in the Ordinary Course of Business,
or incurrence by the Company of any indebtedness other than trade debt in the
Ordinary Course of Business, guaranty by the Company of any indebtedness or debt
securities of others, or issuance or sale of any debt securities of the Company;

          (k) waiver or release of any material right or claim of the Company,
including any write-off or other compromise of any account receivable of the
Company, exceeding $20,000 in the aggregate;

          (l) commencement or notice, or to the knowledge of the Company, threat
of commencement, of any lawsuit or proceeding by or against the Company, or of
any investigation of the Company or its affairs;

          (m) to the Company's knowledge, any claim of ownership by a third
party of any Intellectual Property Asset or infringement by the Company of any
third party's intellectual property rights;

          (n) issuance or sale by the Company of any Company Stock, Company
Rights or any other securities of the Company, except pursuant to the Warrant
Issuance, the Company's stock option plan or upon exercise or conversion of
exercisable or convertible securities and except as contemplated by Sections
1.8(b) and 5.3(g);

          (o) change in pricing or royalties set or charged by the Company other
than in the Ordinary Course of Business; or

          (p) any other event or condition of any character that has had or the
Company believes could be reasonably expected to have a Material Adverse Effect
on the Company.

     2.10 Tax Matters.

          (a) Definition of Taxes. For this Agreement, "Tax" or, collectively,
"Taxes," means (i) any and all federal, state, province, local and foreign
taxes, assessments and other governmental charges, duties, impositions and
liabilities, including taxes based upon or measured by gross receipts, income,
profits, sales, use and occupation, and value added, ad valorem, goods and
services, transfer, franchise, withholding, payroll, recapture, employment,
excise and property taxes, together with all interest, penalties and additions
imposed with respect to such amounts; and (ii) any liability for the payment of
any amounts of the type described in clause (i) as a result of any express or
implied obligation to indemnify any other Person or as a result of any
obligation under any agreement or arrangement with any other Person with respect
to such amounts, including any liability for taxes of a predecessor entity.

     (b) Tax Returns and Audits. Except as set forth on Schedule 2.10:

          (i) As of the Effective Time, the Company and each member of any
affiliated, combined, consolidated, unitary or similar group of corporations of
which the Company is or was a member will have prepared and timely filed all
required federal, state, local and foreign returns, estimates, information
statements and reports ("Returns") due as of the Effective Time relating to any
and all Taxes concerning or attributable to the Company or its operations or
attributable to any member or the operations of any member of any affiliated,
combined, consolidated, unitary or similar group of corporations of which the
Company is or was a member, and such Returns are true and correct in all
material respects and have been completed in accordance with applicable law.

          (ii) All Taxes due and payable by the Company and each member of any
affiliated, combined, consolidated, unitary or similar group of corporations of
which the Company is or was a member have been timely paid. The Company and each
member of any affiliated, combined, consolidated, unitary or similar group of
corporations of which the Company is or was a member have timely withheld and
paid all taxes required to have been held withheld and paid in connection with
amounts paid to any employee, creditor, independent contractor or third party.
The Company and each member of any affiliated, combined, consolidated, unitary
or similar group of corporations of which the Company is or was a member as of
the Effective Time: (A) will have paid or accrued all Taxes it is required to
pay or accrue and (B) will have withheld and timely remitted all income taxes
and other Taxes required to be withheld and remitted. Neither the Company nor
any member of any affiliated, combined, consolidated, unitary or similar group
of corporations of which the Company is or was a member has any deferred
intercompany gains or an excess loss account.

          (iii) The Company has not been delinquent in the payment of any Tax
nor is there any Tax deficiency or reassessment outstanding, assessed, notified
or proposed against the Company, nor has the Company executed any waiver of any
statute of limitations on or extended the period for the assessment or
collection of any Tax.

          (iv) No audit or other examination of any Return is currently in
progress, nor has the Company been notified in writing of any request for such
an audit or other examination.

          (v) The Company does not have any liabilities for unpaid federal,
state, local and foreign Taxes which have not been accrued or reserved against
in accordance with GAAP on the March Balance Sheet, whether asserted or
unasserted, contingent or otherwise, and the Company has no knowledge of any
basis for the assertion of any such liability attributable to the Company, its
assets or operations (except for liabilities which need not have been accrued or
reserved against in accordance with GAAP as of the date of such Balance Sheet).

          (vi) The Company has provided to Parent copies of all federal and
state income and all state sales and use Tax Returns for all periods since the
date of the Company's incorporation.

          (vii) Except for liens for Taxes not yet due and payable, there are no
liens, pledges, mortgages, charges, adverse claims, security interests or other
encumbrances of any sort ("Liens") on the assets of the Company relating to or
attributable to Taxes.

          (viii) As of the Effective Time, the Company will not be a party to
any contract, agreement, plan or arrangement, including the provisions of this
Agreement, covering any employee or former employee of the Company that,
individually or collectively, would give rise to the payment of any amount that
would not be deductible pursuant to Section 280G or 162(m) of the Code.

          (ix) The Company has not filed any consent agreement under Section
341(f) of the Code or agreed to have Section 341(f)(2) of the Code apply to any
disposition of a subsection (f) asset (as defined in Section 341(f)(4) of the
Code) owned by the Company.

          (x) The Company is not a party to a tax sharing or allocation
agreement nor does the Company owe any amount under any such agreement. Neither
the Company nor any of its subsidiaries has any liability for unpaid taxes as a
result of being or having been a member of a consolidated, combined, unitary or
similar group of corporations.

          (xi) The Company is not, and has not been at any time, a "United
States real property holding corporation" within the meaning of Section
897(c)(2) of the Code.

          (xii) To the extent required to determine its future amortization,
depreciation and other federal income tax deductions, the Company's tax basis in
its assets is accurately reflected on the Company's tax books and records.

          (xiii) The Company has never been a member of an affiliated group (as
defined in Section 1504 of the Code or any similar provision of any state tax
law) or filed or been included on a combined, consolidated or unitary Return
other than the affiliated group of which the Company is the common parent and
the Company has no liability for any taxes of any other taxpayer as a result of
being included in a combined, consolidated or unitary Return.

          (xiv) The Company has valued the Productbuzz Shares at $3,150,000,
which represents the fair market value of such shares on the date hereof.

          (xv) The Company has disclosed on its federal income tax returns all
positions taken therein that could give rise to a substantial understatement of
federal income Tax within the meaning of Section 6661 of the Code.

     2.11 Restrictions on Business Activities. There is no agreement
(noncompetition or otherwise), commitment, judgment, injunction, order or decree
to which the Company is a party or which is otherwise binding upon the Company
that has or reasonably could be expected to have the effect of prohibiting or
impairing any business practice of the Company, any acquisition of property
(tangible or intangible) by the Company, or the conduct of any business
activities by the Company.

     2.12 Title of Properties; Absence of Liens and Encumbrances; Condition of
Equipment.

          (a) Schedule 2.12(a) contains a complete and accurate list of all real
property owned or leased by the Company (the "Schedule 2.12 Property").

          (b) Except as disclosed in Schedule 2.12(b), there are no existing
contracts or other agreements relating to the Schedule 2.12 Property to which
the Company is a party (the "Leases"), and the Company has delivered to Parent
or counsel of Parent true and complete copies of all of the Leases.

          (c) Except as disclosed in Schedule 2.12(c), the Company is not in
default under the Leases, nor is there any event, which with notice or lapse of
time, or both, would constitute a default thereunder by the Company.

          (d) The equipment and other tangible personal property owned or leased
by the Company, except such equipment and other tangible personal property which
relates to the bConnected business, (i) is adequate for the conduct of its
business as currently conducted, (ii) is in good operating condition, subject to
normal wear and tear, and (iii) has been reasonably maintained.

2.13  Intellectual Property.

          (a) Intellectual Property Assets. The term "Intellectual Property
Assets" includes any rights the Company may have to claim ownership of or to
use, to object to or prevent the modification of, to withdraw from circulation
or control the publication or distribution of any of the following:

               (i) the names "bCandid Corporation," "bCandid," "HighWind
Software" and its design mark, "Cyclone Newsrouter," "Typhoon Newserver,"
"Breeze Newserver," "Twister Discussion Server," "B" and its design mark, and
all fictitious business names, trading names, corporate names, registered and
unregistered trademarks, service marks, and applications to register any
trademarks that are material to the operation of its business as currently
conducted (collectively, "Marks");

               (ii) all patents and patent applications that are owned by or
assigned to the Company and used in its business as currently conducted
(collectively, "Patents");

               (iii) all copyrights in both published works and unpublished
works that are material to the operation of its business as currently conducted
(collectively, "Copyrights"); and

               (iv) all know-how, confidential information, customer lists,
technical information, data, process technology, plans, drawings, and blue
prints that qualify as trade secrets under the Uniform Trade Secrets Act used in
and material to its business as currently conducted (collectively, "Trade
Secrets").

          (b) Agreements. Schedule 2.13(b) contains a complete and accurate list
of all material contracts pursuant to which the Company has licensed rights in
any of the Intellectual Property Assets or Software to which the Company is a
party or by which the Company is bound, except for any license for commonly
available software programs with a value of less than $10,000 under which the
Company is the licensee. There is no existing dispute with respect to any such
agreement nor, to the knowledge of the Company, has any such dispute been
threatened.

          (c) Software. Schedule 2.13(c) contains a complete and accurate list
of all computer software developed by or for the Company that are included
within the Company's products or used by the Company to provide commercial
services to third parties and that are material to the operation of its business
as currently conducted (collectively referred to as the "Software"). Except as
set forth on Schedule 2.13(c) or Schedule 2.13(f), (i) all Software is owned by
the Company free and clear of any Liens and no contractor, consultant or other
third party has any claim of ownership in or to the Software, and (ii) any and
all rights to the Software shall be transferred to the Surviving Corporation at
the Effective Time.

          (d) Trade Secrets.

               (i) With respect to each Trade Secret, the documentation relating
to such Trade Secret is current and sufficient in detail and content to identify
and explain it and to allow its full and proper use without reliance on the
knowledge or memory of any individual.

               (ii) The Company has taken all reasonable precautions to protect
the secrecy, confidentiality and value of the Trade Secrets.

               (iii) To the Company's knowledge, the Company has rights to use
the Trade Secrets and the Trade Secrets have not been used (except where
consideration has been received therefor), divulged, or appropriated (except
under an enforceable confidentiality agreement) either for the benefit of any
third party or to the detriment of the Company. No third party has asserted an
adverse claim against any Trade Secret or to the Company's knowledge has been
challenged or threatened in any way.

          (e) Third Party Developers. Schedule 2.13(e) contains a complete and
accurate list of any third party originators, developers or programmers,
contractors or agents, who have written any portion of or contributed to any
development of the Software and who were not employees of the Company at such
time (collectively referred to as the "Developers").

          (f) Toolkits, Reused Code and Third-Party Software. Schedule 2.13(f)
of the Company Disclosure Schedule contains a complete and accurate list of all
software products incorporated into the Software that was not specifically
written or developed for use in the Software that the Company has licensed from
a third party for incorporation in the Software (the "Preexisting Code"). Upon
consummation of the Merger, the Surviving Corporation shall have at least a
non-exclusive right to use any such Preexisting Code and there are no
third-party rights to such Preexisting Code that will materially interfere with
the Surviving Corporation's ownership and use of the Software.

          (g) Know-How Material to the Business.

               (i) The Intellectual Property Assets are sufficient for the
operation of the Company's businesses as currently conducted. The Company either
owns or has adequate rights in the Intellectual Property Assets, free and clear
of all Liens, sufficient to operate its business as currently conducted.

               (ii) Except as set forth on Schedule 2.13(g), all former and
current employees of the Company that have made, created or developed any
material portion of the Intellectual Property Assets or Software (the
"Employees") have executed written agreements with the Company that assign to
the Company all rights to any Intellectual Property Assets and Software relating
to the business of the Company that are created by such employee while employed
by the Company. To the Company's knowledge, no Employee has entered into any
agreement that requires the employee to transfer, assign, or disclose
information concerning his or her work to anyone other than the Company.

          (h) Patents.

               (i) Schedule 2.13(h) contains a complete and accurate list and
summary description of all Patents. The Company is the owner of all right,
title, and interest in and to each of the Patents, free and clear of all Liens.

               (ii) To the Company's knowledge, none of the products
manufactured and sold by the Company infringes or is alleged to infringe any
patent or other proprietary right of any third party. To the Company's
knowledge, there is no patent of any third party that interferes or would be
likely to interfere in either case such that a license would be required for the
Company's use of any Intellectual Property Asset.

          (i) Trademarks.

               (i) Schedule 2.13(i) contains a complete and accurate list and
summary description of all Marks. The Company is the owner of all right, title,
and interest in and to each of the Marks, free and clear of all Liens.

               (ii) All Marks that have been registered with the United States
Patent and Trademark Office or with a corresponding state office are currently
in compliance with all formal legal requirements (including the timely
post-registration filing of affidavits of use and incontestability and renewal
applications, except where failure to comply would not have a Material Adverse
Effect on the Marks), and are not subject to any maintenance fees or taxes or
actions imposed or issued by the United States Patent and Trademark Office
falling due within ninety days after the Closing Date.

               (iii) No Mark has been or is now involved in any opposition,
invalidation, or cancellation proceeding before the United States Patent and
Trademark Office and, to the knowledge of the Company, no such proceeding is
threatened with respect to any Marks.

               (iv) To the Company's knowledge, no Mark is infringed or has been
challenged or threatened in any way. To the Company's knowledge, none of the
Marks used by the Company infringes or is alleged to infringe any trade name,
trademark, or service mark of any third party.

               (v) All products and materials distributed by the Company in
commerce containing a Mark bear the proper legal notice where permitted by law
and where any failure to do so would have a Material Adverse Effect on the
Company's business.

          (j) Copyrights.

               (i) The Company is the owner of all right, title, and interest in
and to each of the Copyrights, free and clear of all Liens.

               (ii) All the Copyrights that have been registered are currently
in compliance with formal legal requirements, and are not subject to any
maintenance fees or taxes or actions imposed or issued by the United States
Copyright Office falling due within ninety days after the Closing Date.

               (iii) To the Company's knowledge, no Copyright is infringed or
has been challenged or threatened in any way. To the Company's knowledge, none
of the expression comprising any of the Copyrights infringes or is alleged to
infringe any copyright of any third party or is a derivative work based on the
work of a third party.

               (iv) All works encompassed by the Copyrights that have been
distributed by the Company in commerce have been marked with the proper
copyright notice, except where any failure to do so would not have a Material
Adverse Effect on the Company's business.

     2.14 Agreements, Contracts and Commitments.

          (a) As of the date hereof, except as may relate to the bConnected
business and except as set forth on Schedule 2.14(a), the Company does not have
any continuing obligations under, nor is it a party to or bound by:

               (i) any collective bargaining agreement, or any contract with or
commitment to any trade union, employee bargaining agent or affiliated
bargaining agent, and the Company has not conducted any negotiations with
respect to enter into any such contracts or commitments,

               (ii) any agreement or arrangement that contains any severance pay
or post-employment liability or obligation or is otherwise required by statute
or case law to provide any of the foregoing,

               (iii) any bonus, deferred compensation, pension, profit sharing
or retirement plans, or any other employee benefit plan or arrangement,

               (iv) any employment or consulting agreement, contract or
commitment with an employee or individual consultant or salesperson, or any
consulting or sales agreement, contract or commitment with a firm or other
organization,

               (v) any agreement or plan, including any stock option plan, share
appreciation rights plan or share purchase plan, any of the benefits of which
will be increased, or the vesting of benefits of which will be accelerated, by
the occurrence of any of the Transactions or the value of any of the benefits of
which will be calculated on the basis of any of the Transactions,

               (vi) any fidelity or surety bond or completion bond,

               (vii) any lease of personal property,

               (viii) any agreement of indemnification or guaranty, other than
intellectual property indemnification to customers in the Ordinary Course of
Business,

               (ix) any agreement or contract containing any covenant limiting
the freedom of the Company to engage in any line of business or to compete with
any Person,

               (x) any agreement or contract relating to capital expenditures
and involving future payments in excess of $50,000,

               (xi) any agreement or contract relating to the disposition or
acquisition of material assets or any interest in any business enterprise
outside the Ordinary Course of Business,

               (xii) any mortgage, indenture, loan or credit agreement, security
agreement or other agreement or instrument relating to the borrowing of money or
extension of credit, including guaranties referred to in clause (viii) hereof,

               (xiii) any purchase order or contract for the purchase of raw
materials, other than purchase orders made in the Ordinary Course of Business
and involving not more than $50,000,

               (xiv) any distribution, joint marketing or development agreement,
or

               (xv) any other agreement or contract that involves $50,000 or
more or is not cancelable without penalty within 30 days.

          (b) Except as noted in Schedule 2.14(b), the Company has not breached,
violated or defaulted under, or received written notice that it has breached,
violated or defaulted under, any of the material terms or conditions of any
agreement or contract required to be set forth in Schedule 2.14(a), (any such
agreement or contract referenced in the preceding clause, a "Contract"), nor is
the Company aware of any event that would constitute such a breach, violation or
default with the lapse of time, the giving of notice or both. Each Contract is,
to the knowledge of the Company, in full force and effect and, except as
otherwise disclosed in Schedule 2.14(b), is not subject to any default, of which
the Company is aware, by any party obligated to the Company pursuant thereto.
Schedule 2.14(b) lists all consents, waivers and approvals of parties to any
Contract as are required thereunder in connection with the Merger or that are
required to be obtained in order for such Contract to remain in effect without
modification after the Merger.

     2.15 Interested Party Transactions. Except as disclosed on Schedule 2.15,
no officer, director, employee or holder of Company Stock (or any spouse or
member of the immediate family of any of such Persons, or any trust, partnership
or corporation in which any of such Persons has or has had a material interest),
has, directly or indirectly, (i) an interest in any Person which furnished or
sold, or furnishes or sells, services or products that the Company furnishes or
sells, or proposes to furnish or sell in an amount in excess of $10,000 per
year, (ii) any interest in any Person that purchases from or sells or furnishes
to, the Company, any goods or services in an amount in excess of $10,000 per
year or (iii) a beneficial interest in any Contract set forth on Schedules
2.14(a) or 2.14(b); provided, that passive ownership of no more than 5% of the
outstanding stock of a corporation shall not be deemed an "interest in any
entity" for purposes of this Section 2.15.

     2.16 Governmental Authorization. Schedule 2.16 accurately lists each
material consent, license, permit, grant or other authorization issued to the
Company by a Governmental Entity (a) pursuant to which the Company currently
operates or holds any interest in any of its properties or (b) which is required
for the operation of its business or the holding of any such interest (herein
collectively called "Authorizations"). All Authorizations are in full force and
effect and constitute all Authorizations required to permit the Company to
operate or conduct its business or hold any interest in its properties or
assets.

     2.17 Litigation. (i) As of the date hereof, there is no action, suit,
claim, proceeding or arbitration of any nature pending or, to the Company's
knowledge, threatened against or directly affecting the Company or any of its
properties or any of its officers, directors or stockholders in respect of the
Company; and (ii) there is no action, suit, claim, proceeding or arbitration of
any nature pending or, to the Company's knowledge, threatened against or
directly affecting the Company or any of its properties or any of its officers,
directors or stockholders in respect of the Company, that could reasonably be
expected to have a Material Adverse Effect on the Company or its prospects, if
adversely determined. To the Company's knowledge, there is no investigation
pending or threatened against the Company, its properties or any of its
officers, directors or stockholders in respect of the Company by or before any
Governmental Entity. No Governmental Entity has at any time, in writing,
challenged or questioned the legal right of the Company to manufacture, offer or
sell any of its products in the present manner or style thereof.

     2.18 Accounts Receivable.

          (a) Set forth in Schedule 2.18(a) is a list of all accounts receivable
of the Company reflected on the March Balance Sheet ("Accounts Receivable")
along with a range of days elapsed since invoice as of the date of the March
Balance Sheet. All Accounts Receivable of the Company (i) arose in the Ordinary
Course of Business, (ii) represent bona fide indebtedness incurred by the
applicable account debtors in the amounts invoiced by the Company and stated on
its books and records, subject to collection, and (iii) are not, to the
knowledge of the Company, subject to any defenses, counterclaims or claims for
set off. The reserves against the Accounts Receivable have been established in
accordance with GAAP, and based upon a review of such Accounts Receivable, the
Company reasonably believes such reserves to be adequate. No Person has any Lien
on any of such Accounts Receivable and no request or agreement for deduction or
discount has been made in writing with respect to any of such Accounts
Receivable except in the Ordinary Course of Business. No such Accounts
Receivable is owed by a Person that, to the Company's knowledge, has sought the
protection of any bankruptcy or insolvency law or is the subject of any dispute
as to payment.

          (b) The Company does not have, in the aggregate, any inventory in
excess of $5,000.

     2.19 Minute Books. The minute books of the Company made available to Parent
or counsel for Parent are the only minute books of the Company and contain an
accurate summary of all formal meetings of directors (and committees thereof)
and stockholders or actions by written consent since the formation of the
Company.

     2.20 Brokers' and Finders' Fees. The Company has not incurred, nor will it
incur, directly or indirectly, any liability for brokerage or finders' fees or
agents' commissions or any similar charges in connection with this Agreement,
the Related Agreements or any Transaction.

     2.21 Employees; Employee Benefit Plans and Compensation. Schedule 2.21
lists each of the following which is sponsored, maintained or contributed to by,
or under which there is any liability of, the Company and which is for the
benefit of any current or former employee, officer, director, agent, consultant
or similar representative to the Company: (i) all employee benefit plans, as
such term is defined in Section 3(3) of the Employee Retirement Income Security
Act of 1974, as amended ("ERISA"), including employee benefit plans (such as
foreign plans) which are not subject to the provisions of ERISA (each an
"Employee Plan") and (ii) each personnel policy, stock option plan, stock
purchase plan, stock appreciation right plan, phantom stock plan, collective
bargaining agreement, bonus plan or arrangement, incentive award plan or
arrangement, vacation policy, severance pay plan, policy or agreement, deferred
compensation agreement or arrangement, executive compensation or supplemental
income arrangement, consulting agreement, employee agreement, cafeteria plan,
education assistance plan, dependent care assistance plan and each other
employee benefit plan, agreement, arrangement or program (each a "Program" or
"Arrangement"). With respect to any employee benefit plan, within the meaning of
Section 3(3) of ERISA, which is sponsored, maintained or contributed to, or has
been sponsored, maintained or contributed to within six years prior to the
Closing Date, by the Company or any member of the Controlled Group of
Corporations (as defined in Section 1563 of the Code) of which the Company is
part, (a) no withdrawal liability, within the meaning of Section 4201 of ERISA,
has been incurred, (b) no liability to the Pension Benefit Guarantee Corporation
has been incurred by the Company or any member of the Controlled Group of
Corporations of which the Company is part, (c) no accumulated funding
deficiency, whether or not waived, within the meaning of Section 302 of ERISA or
Section 412 of the Code has been incurred, and (d) all contributions (including
installments) to such plan required by Section 302 of ERISA and Section 412 of
the Code have been timely made. With respect to any Employee Plan, such plan has
been funded and maintained in material compliance with all laws applicable
thereto and the requirements of such plan's governing documents.

     2.22 Insurance. Schedule 2.22 lists all insurance policies and fidelity
bonds covering the assets, business, equipment, properties, operations,
employees, officers and directors of the Company. Such insurance policies are
customary for similarly situated companies and reasonably satisfactory to ensure
the Company against the risks associated with its business. There is no claim by
the Company pending under any of such policies or bonds as to which coverage has
been questioned, denied or disputed by the underwriters of such policies or
bonds. All premiums due and payable under all such policies and bonds have been
paid and the Company is otherwise in material compliance with the terms of such
policies and bonds (or other policies and bonds providing substantially similar
insurance coverage). There has been no threatened termination in writing of, or
premium increase outside the Ordinary Course of Business with respect to, any of
such policies.

     2.23 Compliance with Laws. The Company has complied in all material
respects with, is not in violation in any material respect of, and has not
received any written notices of violation with respect to, any foreign, federal,
state, province or local statute, law or regulation (including any federal,
state, foreign or local law, rule or regulation, or any judicial or
administrative order, consent decree or judgment, relating to pollution or
protection of the environment, health, safety or natural resources, including
those relating to (A) releases or threatened releases of hazardous substances or
materials containing hazardous substances or (B) the manufacture, handling,
transport, use, treatment, storage or disposal of hazardous substances or
materials containing hazardous substances) with respect to the conduct of its
business, or the ownership or operation of its business, assets or properties.

     2.24 Complete Copies of Materials. The Company has delivered to Parent true
and complete copies of each agreement, contract, commitment or other document
(or summaries of same) that is referred to in the Disclosure Schedules or that
has been requested by Parent or its counsel.

     2.25 Tax-Free Reorganization and Purchase. Neither the Company nor, to the
knowledge of the Company, any of its affiliates has taken or agreed to take any
action or failed to take any action which action or failure would prevent the
Merger and the other Transactions from being treated for financial accounting
purposes as a Purchase Transaction or would prevent the Merger from constituting
a reorganization within the meaning of section 368(a) of the Code.

     2.26 Required Vote. The only vote of the holders of any class or series of
the Company's capital stock that will be necessary to consummate the Merger and
the other Transactions are as contemplated by the written consent attached as
Exhibit 2.26.

     2.27 Disposition of bConnected. Upon consummation of the disposition of
bConnected, the Company will have no assets, liabilities or obligations, whether
known or unknown, absolute or contingent, accrued or unaccrued, relating to or
arising out of the ownership or operation of bConnected.

     2.28 Disposition of Productbuzz Shares. The Company's disposition of
Productbuzz Shares will be reported for tax purposes by the Company and its
stockholders at fair market value. As of the Effective Time, the Company will
not have any assets, liabilities or obligations, whether known or unknown,
absolute or contingent, accrued or unaccrued, relating to or arising out of the
disposition or ownership of the Productbuzz Shares or arising out of the
ownership or operation of Productbuzz Inc. After the dispositions contemplated
by Sections 2.27 and 2.28, the Company will own the rights, title and interest
to all tangible and intangible assets, including Intellectual Property Assets,
necessary for the conduct of its business as currently conducted except as may
exclusively relate to the conduct of the bConnected business.

     2.29 Company Review. The Company acknowledges that:

          (a) it has such knowledge and experience in financial and business
matters that it is capable of evaluating the merits and risks of the purchase of
the Parent Common Stock contemplated by this Agreement;

          (b) (i) it has had the opportunity to visit with the representative
officers and other representatives of Parent to discuss the business and assets,
liabilities, financial condition, cash flow and operations of Parent, and (ii)
it has received all materials, documents and other information that it deems
necessary or advisable to evaluate the Merger Consideration and the
Transactions;

          (c) it has made its own independent examination, investigation,
analysis and evaluation of Parent, including the Company's own estimate of the
value of the Merger Consideration; and

          (d) it has undertaken such due diligence (including a review of the
assets, properties, liabilities, books, records and contracts of Parent) as the
Company deems adequate, including that described above.

          (e) Nothing in Sections 2.29(a) through 2.29(d) shall preclude the
Company from relying on the representations, warranties, covenants and
agreements herein or from pursuing its remedies with respect to a breach
thereof.

     2.30 HSR Matters. The Company warrants and represents that, within the
meaning of the HSR Act, both as of the time of execution of this Agreement and
as of the Closing Date: (a) no Person holds 50% or more of the outstanding
voting securities, or has the right by contract to appoint 50% or more of the
members of the board of directors, of the Company; and (b) the Person within
which the Company is included (i) is not engaged in manufacturing; and (ii) has
less than $10,000,000.00 in total assets and less than $100,000,000.00 in annual
net sales.

     2.31 Representations Complete. None of the representations or warranties
made in this Article II (as modified by the Disclosure Schedules), nor any
statement made in any schedule or certificate furnished by the Company pursuant
to this Agreement contains, as of the date hereof, any untrue statement of a
material fact, or omits, as of the date hereof, to state any material fact
necessary to make the statements contained herein or therein, in the light of
the circumstances under which made, not misleading. There is no event, fact or
condition that materially and adversely affects the business, assets, financial
condition or results of operations of the Company, or that reasonably could be
expected to do so, that has not been set forth in this Agreement or in the
Disclosure Schedules.

                                   ARTICLE III

             REPRESENTATIONS AND WARRANTIES OF PARENT AND MERGER SUB

     Parent and Merger Sub represent and warrant to the Company as follows:

     3.1 Organization, Standing and Power. Parent is a corporation duly
incorporated, validly existing and in good standing under the laws of the State
of Delaware. Merger Sub is a corporation duly incorporated, validly existing and
in good standing under the laws of the State of Delaware. Each of Parent and
Merger Sub has the corporate power to own its properties and to carry on its
business as now being conducted. Each of Parent and Merger Sub is duly qualified
as a foreign corporation and is in good standing in each jurisdiction in which
the failure to be so qualified would have a Material Adverse Effect on Parent.
Neither Parent nor Merger Sub is in violation of any provision of its
Certificate of Incorporation or Bylaws.

     3.2 Authority. Parent and Merger Sub have all requisite corporate power and
authority to enter into this Agreement, the Employment Agreements (as defined in
Section 5.3(e)) and the Related Agreements and to consummate the Transactions.
The execution and delivery of this Agreement, the Employment Agreements and the
Related Agreements and the consummation of the Transactions have been duly
authorized by all necessary corporate action on the part of Parent and Merger
Sub and no further action is required on the part of Parent or Merger Sub to
authorize the Merger, this Agreement, the Employment Agreements, the Related
Agreements and the Transactions. This Agreement, the Employment Agreements and
the Related Agreements have been or will be duly executed and delivered by
Parent and Merger Sub and, assuming the due authorization, execution and
delivery by the other parties hereto and thereto, constitute the valid and
binding obligation of Parent and Merger Sub, enforceable in accordance with
their respective terms, subject to the laws of general application relating to
bankruptcy, insolvency and the relief of debtors and to rules of law governing
specific performance, injunctive relief or other equitable remedies.

     3.3 Capital Structure.

          (a) The authorized stock of Parent consists of 150,000,000 shares of
Parent Common Stock, of which 43,964,627 shares were issued and outstanding as
of March 21, 2000, and 5,000,000 shares of Preferred Stock, none of which is
issued or outstanding. The authorized capital stock of Merger Sub consists of
1,000 shares of Common Stock, 1,000 shares of which are issued and outstanding
and are held by Parent. All such shares have been duly authorized, and all such
issued and outstanding shares have been validly issued, are fully paid and
nonassessable and are free of any liens other than any liens created by or
imposed upon the holders thereof, and were not issued in violation of or subject
to any preemptive right, or other rights to subscribe for or purchase shares.

          (b) The shares of Parent Common Stock to be issued pursuant to the
Merger will be duly authorized, validly issued, fully paid and nonassessable and
will be issued in compliance with all applicable federal and state securities
laws.

     3.4 SEC Documents; Parent Financial Statements. Parent has furnished or
made available to the Company true and complete copies of all reports or
registration statements filed by it with the SEC under the Securities Act of
1933, as amended (the "Securities Act"), and the Securities Exchange Act of
1934, as amended (the "Exchange Act"), for all periods subsequent to June 24,
1999, all in the form so filed (all of the foregoing being collectively referred
to as the "SEC Documents"). As of their respective filing dates, the SEC
Documents complied in all material respects with the requirements of the
Securities Act or the Exchange Act, as applicable, and none of the SEC Documents
filed under the Exchange Act contained any untrue statement of a material fact
or omitted to state a material fact required to be stated therein or necessary
to make the statements made therein, in light of the circumstances in which they
were made, not misleading, except to the extent corrected by a subsequently
filed document with the SEC and copies of such documents have been made
available to the Company or counsel for the Company. None of the SEC Documents
filed under the Securities Act contained an untrue statement of material fact or
omitted to state a material fact required to be stated therein or necessary to
make the statements therein not misleading at the time such SEC documents became
effective under the Securities Act. The financial statements of Parent,
including the notes thereto, included in the SEC Documents (the "Parent
Financial Statements") comply as to form in all material respects with
applicable accounting requirements and with the published rules and regulations
of the SEC with respect thereto, have been prepared in accordance with GAAP
consistently applied (except as may be indicated in the notes thereto) and
present fairly the consolidated financial position of Parent at the dates
thereof and of its operations and cash flows for the periods then ended
(subject, in the case of unaudited statements, to normal audit adjustments).
Parent has timely filed all forms, reports and documents required to be filed
with the SEC since it became subject to the requirements of the Exchange Act
under the Securities Act, or the Exchange Act and the rules and regulations
thereunder.

     3.5 No Conflict. The execution and delivery by the Company and Merger Sub
of this Agreement, the Related Agreements and the Employment Agreements does
not, and the consummation of the Transactions will not result in a Conflict with
(i) any provision of the Charter of Parent or Merger Sub, (ii) any mortgage,
indenture, lease, contract or other agreement or instrument, permit, concession,
franchise or license to which Parent or Merger Sub is subject, or (iii) any
judgment, order, decree, statute, law, ordinance, rule or regulation applicable
to Parent or Merger Sub or their respective properties or assets, other than any
such conflicts, violations, defaults, terminations, cancellations or
accelerations which would not impair the ability of Parent or Merger Sub to
consummate the Transactions.

     3.6 Consents. No consent, waiver, approval, order or authorization of, or
registration, declaration or filing with, any Governmental Entity or any third
party, including a party to any agreement with Parent or Merger Sub (so as not
to trigger any Conflict), is required by or with respect to Parent or Merger Sub
in connection with the execution and delivery of this Agreement, the Employment
Agreements and the Related Agreements or the consummation of the Transactions,
except for such consents, waivers, approvals, orders, authorizations,
registrations, declarations and filings (i) as may be required under applicable
securities laws, (ii) as are set forth in Schedule 3.6, and (iii) such other
consents, authorizations, filings, approvals and registrations which if not
obtained or made would not have a Material Adverse Effect on Parent or impair
Parent's or Merger Sub's ability to consummate the Transactions.

     3.7 Tax-Free Reorganization. Neither Parent, Merger Sub nor, to the
knowledge of Parent and Merger Sub, any of their affiliates have taken or agreed
to take any action or failed to take any action which action or failure would
prevent the Merger from constituting a reorganization under section 368(a) of
the Code.

     3.8 No Stockholder Vote Required. No vote of the stockholders of Parent is
required by law, Parent's Charter or otherwise for Parent and Merger Sub to
enter into this Agreement and the Related Agreements and to consummate the
Merger and the Transactions.

     3.9 No Material Adverse Change. Since December 31, 1999, Parent has
conducted its business in the Ordinary Course and there has not occurred any
damage to, destruction or loss of any assets of the Parent (whether or not
covered by insurance) that materially and adversely affects the financial
condition or business of Parent or any other event or condition of any character
that has had a Material Adverse Effect on Parent.

     3.10 Litigation. There is no action, suit, claim, proceeding or arbitration
of any nature pending or threatened against the Parent or any of its properties
or any of its officers, directors or stockholders in respect of the Parent that
would, individually or in the aggregate, cause a Material Adverse Effect on
Parent. There is no investigation pending or threatened against the Parent, its
properties or any of its officers, directors or stockholders in respect of the
Parent by or before any Governmental Entity that would cause a Material Adverse
Effect on Parent. No Governmental Entity has at any time challenged or
questioned the legal right of the Parent to manufacture, offer or sell any of
its products in the present manner or style thereof.

     3.11 Parent Review. Parent acknowledges that:

          (a) it has such knowledge and experience in financial and business
matters that it is capable of evaluating the merits and risks of the purchase of
the Company Stock contemplated by this Agreement, and is able to bear the
economic risk of such purchase for an indefinite period of time;

          (b) (i) it has had the opportunity to visit with the representative
officers and other representatives of the Company to discuss the business and
assets, liabilities, financial condition, cash flow and operations of the
Company, and (ii) it has received all materials, documents and other information
that it deems necessary or advisable to evaluate the Company and the purchase of
the Company Stock;

          (c) it has made its own independent examination, investigation,
analysis and evaluation of the Company and the Company Stock; and

          (d) it has undertaken such due diligence (including a review of the
assets, properties, liabilities, books, records and contracts of the Company) as
Parent deems adequate, including that described above.

          (e) Nothing in Sections 3.11(a) through 3.11(d) shall preclude Parent
from relying on the representations, warranties, covenants and agreements herein
or from pursuing its indemnification remedies with respect to a breach thereof.

     3.12 Merger Sub. Merger Sub has been formed for the sole purpose of
effecting the Merger and, except as contemplated by this Agreement, Merger Sub
has not conducted any business activities and does not have any material
liabilities or obligations.

                                   ARTICLE IV

                              ADDITIONAL AGREEMENTS

     4.1 Conduct of Business of the Company. From the date of this Agreement
until the earlier of (i) the termination of this Agreement and (ii) the
Effective Time, except as may be required to effect the disposition of
bConnected or the disposition of the Productbuzz Shares, the Company agrees
(except to the extent that Parent shall otherwise consent in writing) to carry
on the business of the Company in the Ordinary Course of Business, to pay its
debts and Taxes when due, to pay or perform other obligations when due, and, to
the extent consistent with such business, to use all reasonable efforts
consistent with past practice and policies to preserve intact the Company's
present business organization, keep available the services of its present
officers and key employees and preserve their relationships with customers,
suppliers, distributors, licensors, licensees and others having business
dealings with it, all with the goal of preserving unimpaired its goodwill and
ongoing businesses at the Effective Time. The Company shall promptly notify
Parent of any event or occurrence or emergency not in the Ordinary Course of
Business, and any material event involving the Company or its business, except
as may be required to effect the disposition of bConnected or the disposition of
the Productbuzz Shares. Without limiting the generality of the foregoing and
except as expressly contemplated by this Agreement, the Company shall not
(except as may be required to effect the disposition of bConnected or the
disposition of the Productbuzz Shares), without the prior written consent of
Parent:

          (a) Enter into any commitment or transaction not in the Ordinary
Course of Business;

          (b) Transfer to any Person any rights to Intellectual Property Assets
(other than pursuant to end-user licenses in the Company's standard form entered
into in the Ordinary Course of Business consistent with past practice);

          (c) Enter into or amend any agreements pursuant to which any other
party is granted marketing, distribution or similar rights of any type or scope
with respect to any products of the Company, except in the Ordinary Course of
Business;

          (d) Amend or otherwise modify (or agree to do so), except in the
Ordinary Course of Business, or violate the terms of, any of the agreements set
forth or described in the Disclosure Schedules;

          (e) Commence or settle any litigation;

          (f) Declare, set aside or pay any dividends on or make any other
distributions (whether in cash, stock or property) in respect of any of its
capital stock, or split, combine or reclassify any of its capital stock or issue
or authorize the issuance of any other securities in respect of, in lieu of or
in substitution for shares of capital stock of the Company, or repurchase,
redeem or otherwise acquire, directly or indirectly, any shares of its capital
stock (or Company Rights), other than (i) issuances of Company Common Stock upon
the exercise of options granted under the Company's 1999 Equity Incentive Plan,
(ii) issuances of securities issuable upon conversion or exercise of outstanding
convertible or exercisable securities, (iii) the repurchase of shares of its
capital stock from employees at cost, (iv) as contemplated by Section 2.28, or
(v) the distribution of the net proceeds, after all expenses and taxes
(estimated or otherwise), from the sale of the bConnected business;

          (g) Issue, grant, deliver or sell or authorize or propose the
issuance, grant, delivery or sale of, or purchase or propose the purchase of,
any shares of its capital stock or Company Rights, except (i) Company Stock
issued upon the exercise of stock options or the Company Warrants and (ii) the
Warrant Issuance;

          (h) Cause or permit any amendments to its Charter, except as may be
required to effect the Note Conversion;

          (i) Merge or consolidate with any corporation, partnership,
association or other business organization or entity or division thereof, or
acquire or agree to acquire by purchasing any assets or equity securities of, or
by any other manner, any business or any corporation, partnership, association
or other business organization or division thereof;

          (j) Sell, lease, license or otherwise dispose of any of its properties
or assets, except in the Ordinary Course of Business and consistent with past
practice except as contemplated by Section 2.28;

          (k) Incur any indebtedness for borrowed money or guarantee any such
indebtedness or issue or sell any debt securities of the Company or guarantee
any debt securities of others;

          (l) Grant any severance or termination pay (i) to any director or
officer or (ii) to any other employee, except payments made pursuant to standard
written agreements outstanding on the date hereof and set forth in the
Disclosure Schedules;

          (m) Except as contemplated by Section 1.8(b), (i) adopt or amend any
employee benefit plan, (ii) enter into any employee benefit, stock option or
other compensation agreement, extend employment offers, (iii) pay or agree to
pay any special bonus or special remuneration to any director or employee, or
(iv) increase the salaries or wage rates of its employees;

          (n) Revalue any of its book assets, including writing down the value
of accounts receivable other than in the Ordinary Course of Business;

          (o) Except as may be required as a result of the current audit with
respect to use Taxes, pay, discharge or satisfy, in an amount in excess of
$10,000 (in any one case) or $50,000 (in the aggregate), any claim, liability or
obligation (absolute, accrued, asserted or unasserted, contingent or otherwise),
other than (i) the payment, discharge or satisfaction in the Ordinary Course of
Business of liabilities reflected or reserved against in the Financial
Statements or expenses consistent with the provisions of this Agreement or
incurred in connection with the Transactions and (ii) as contemplated by Section
2.28;

          (p) Make or change any material election in respect of Taxes, adopt or
change any accounting method in respect of Taxes, enter into any closing
agreement, settle any claim or assessment in respect of Taxes, or consent to any
extension or waiver of the limitation period applicable to any claim or
assessment in respect of Taxes;

          (q) Enter into any strategic alliance, development or joint marketing
agreement or any other material agreement;

          (r) Change any method of accounting or accounting practice, except for
any such change required by GAAP;

          (s) Take, or agree in writing or otherwise to take, any of the actions
described in Sections 4.1(a) through (r), or any other action (or omit to take
an action) that would prevent the Company from performing or cause the Company
not to perform its covenants hereunder or that would make any representation or
warranty of the Company hereunder inaccurate in any respect at, or as of any
time prior to, the Effective Time.

     4.2 Access to Information. The Company shall afford Parent and its
accountants, counsel and other representatives (collectively, the
"Representatives"), reasonable access during normal business hours during the
period prior to the Effective Time to (a) all of its properties, books,
contracts, commitments and records, and (b) all other information concerning its
business, properties and personnel (subject to restrictions imposed by
applicable law) as Parent may reasonably request, including access upon
reasonable request to employees, customers and vendors of the Company for due
diligence inquiry. The Company shall provide to Parent and its Representatives
copies of internal financial statements and other documents promptly upon
request. No information or knowledge obtained in any investigation pursuant to
this Section 4.2 shall affect or be deemed to modify any representation or
warranty contained herein, or the conditions of the parties to consummate the
Merger.

     4.3 Confidentiality. Except as may be required by law or as otherwise
permitted or expressly contemplated herein, no Party or such Party's respective
affiliates, employees, agents and representatives shall disclose to any third
party any information obtained in any investigation pursuant to Section 4.2, or
pursuant to the negotiation and execution of this Agreement or the effectuation
of the Transactions without the prior consent of the other Parties; provided,
that any information that is otherwise publicly available, without breach of
this provision, or has been obtained from a third party without a breach of such
third party's duties, shall not be deemed confidential information.

     4.4 Exclusivity. Except as contemplated by Section 2.27, the Company will
not and will use its best efforts to cause its officers, directors, stockholders
and advisors to not (a) solicit, initiate, or encourage the submission of any
proposal or offer from any Person relating to the acquisition of any equity
interests or any substantial portion of the assets of the Company (including any
acquisition structured as a merger, consolidation, or share exchange), (b)
participate in any discussions or negotiations regarding, furnish any
information with respect to, assist or participate in, or facilitate in any
other manner any effort or attempt by any Person to do or seek any of the
foregoing, (c) enter into an agreement with any Person, other than Parent,
providing for any of the foregoing, or (d) make or authorize any statement,
recommendation or solicitation in support of any of the foregoing. The Company
will notify Parent immediately if any Person makes any proposal, offer, inquiry,
or contact with respect to any of the foregoing and the terms of any such
proposal, offer, inquiry, or contact, including the identity of the offeror or
the party making any such offer or proposal.

     4.5 Expenses. Whether or not the Merger is consummated, all fees and
expenses incurred in connection with the Merger including all legal, accounting,
financial advisory, consulting and all other fees and expenses of third parties
("Third Party Expenses") incurred by a Party or any Person with an interest in
connection with the negotiation and effectuation of the terms and conditions of
this Agreement and the Transactions shall be the obligation of the respective
party incurring such fees and expenses.

     4.6 Public Disclosure. Unless otherwise required by law (including federal
and state securities laws) or, as to Parent, by the rules and regulations of The
Nasdaq Stock Market, Inc. prior to the Effective Time, no disclosure (whether or
not in response to an inquiry) of the subject matter of this Agreement shall be
made by any Party unless approved by Parent prior to release, provided that such
approval shall not be unreasonably withheld.

     4.7 Consents. The Company shall use its best efforts to obtain the consents
listed on Schedule 4.7 (the "Required Consents").

     4.8 FIRPTA Compliance. On or prior to the Closing Date, the Company shall
deliver to Parent a properly executed statement in a form reasonably acceptable
to Parent for purposes of satisfying Parent's obligations under Treasury
Regulation Section 1.1445-2(c)(3).

     4.9 Reasonable Efforts. Subject to the terms and conditions provided in
this Agreement, each Party shall use its reasonable best efforts to take
promptly, or cause to be taken, all actions, and to do promptly, or cause to be
done, all things necessary, proper or advisable under applicable laws and
regulations to consummate and make effective the Transactions, to obtain all
necessary waivers, consents and approvals and to effect all necessary
registrations and filings and to remove any injunctions or other impediments or
delays, legal or otherwise, to consummate and make effective the Transactions
under this Agreement for the purpose of securing to the parties hereto the
benefits contemplated by this Agreement.

     4.10 Notification of Certain Matters. Each Party shall give prompt notice
to the other Party of (i) the occurrence or non-occurrence of any event, the
occurrence or non-occurrence of which is likely to cause any representation or
warranty of such Party contained in this Agreement to be untrue or inaccurate at
or prior to the Effective Time and (ii) any failure of such Party to comply with
or satisfy any covenant, condition or agreement to be complied with or satisfied
by it hereunder; provided, however, that the delivery of any notice pursuant to
this Section 4.10 shall not limit or otherwise affect any remedies available to
the Party receiving such notice.

     4.11 Company's Accountants. The Company will use its reasonable best
efforts to cause the Company's management and its independent accountants to
facilitate on a timely basis the preparation of unaudited financial statements
as required by Parent to comply with applicable SEC regulations and filings.

     4.12 Tax Treatment; Accounting Treatment. Each Party shall use its
reasonable best efforts to cause the Merger to qualify, and shall not take, and
shall use all reasonable efforts to prevent any subsidiary, director or officer
of such Party from taking, any actions which could prevent the merger from
qualifying, as (i) a reorganization under the provisions of Section 368(a) of
the Code and (ii) a purchase transaction for financial accounting purposes.

     4.13 Employee Benefits Matters. To the extent that service is relevant for
eligibility, vesting and (except as would result in a duplication of benefits)
benefit accruals under any Employee Plan, Program or Arrangement which is
sponsored, maintained or contributed to by Parent, such Employee Plan, Program
or Arrangement shall credit each employee of the Company after the Effective
Time (a "Company Employee") who participates therein for service on or prior to
the Effective Time with the Company. Parent shall offer to Company Employees
benefits commensurate with those benefits conferred under any Employee Plan,
Program or Arrangement to Parent employees similarly situated. In addition,
Parent shall (i) waive limitations on benefits relating to any pre-existing
conditions under any Parent welfare benefit plan (as defined in Section 3(1) of
ERISA) in which Company Employees participate and (ii) recognize, for purposes
of annual deductible and out-of-pocket limits under any medical and dental plan
sponsored, maintained or contributed to by Parent, deductible and out-of-pocket
expenses paid by Company Employees and their respective dependents under
Company's medical, dental and other healthcare plans in the calendar year in
which the Effective Time occurs.

     4.14 Bridge Notes. The Company shall have effected the Note Conversion.

     4.15 Tax Reporting. The Company shall report the disposition of bConnected
and the disposition of the Productbuzz Shares at the fair market value of the
respective assets and shares for all tax purposes at values as contemplated by
Section 5.3(k).

     4.16 Blue Sky Laws. Parent shall take such steps as may be necessary to
comply with the securities and blue sky laws of all jurisdictions which are
applicable to the issuance of the Parent Common Stock in connection with the
Merger. The Company shall use its reasonable best efforts to assist Parent as
may be necessary to comply with the securities and blue sky laws of all
jurisdictions which are applicable in connection with the issuance of Parent
Common Stock in connection with the Merger.

     4.17 Assumptions of Options and Warrants. Promptly after the Effective
Time, Parent will notify in writing each holder of an outstanding Company Option
and Company Warrant of: (i) the assumption of such Company Option and Company
Warrant by Parent, (ii) the number of shares of Parent Common Stock that are
then subject to such Company Options and Company Warrants and (iii) the exercise
price of such Company Options and Company Warrants, all as determined pursuant
to Section 1.6 hereof.

     4.18 Preferred Stock Conversion. Prior to Closing, the Company shall effect
the conversion of all Company Preferred Stock into Company Common Stock.

                                   ARTICLE V

                            CONDITIONS TO THE MERGER

     5.1 Conditions to Obligations of Each Party to Effect the Merger. The
respective obligations of each Party to effect the Merger shall be subject to
the satisfaction at or prior to the Closing of the following conditions:

          (a) Government Approvals. All approvals of Governmental Entities
necessary to consummate the Transactions, except such as may be validly obtained
following the Closing.

          (b) No Injunctions or Restraints; Illegality. No temporary restraining
order, preliminary or permanent injunction or other order issued by any court of
competent jurisdiction or other legal or regulatory restraint or prohibition
preventing the consummation of the Merger shall be in effect.

     5.2 Additional Conditions to Obligations of the Company. The obligations of
the Company to consummate the Merger and the Transactions shall be subject to
the satisfaction at or prior to the Closing of each of the following conditions,
any of which may be waived exclusively by the Company:

          (a) Representations and Warranties. The representations and warranties
of Parent and Merger Sub contained in this Agreement shall be accurate in all
material respects (except for those representations and warranties (including
those with respect to the Parent Financial Statements) which are by their terms
qualified by a standard of materiality, which representations and warranties
shall be true and correct in all respects) on and as of the Closing Date as if
made on and as of (it being understood that representations and warranties that
refer specifically to the date of this Agreement, "the date hereof", or any
other date other than the Closing Date, shall be accurate in all material
respects as of such date) the Closing Date (it being understood that, for
purposes of determining the accuracy of such representations and warranties as
of the Closing Date, (i) any inaccuracy that results from or relates to general
business, economic or industry conditions, and (ii) any inaccuracy that directly
results from or directly relates to the taking of any action contemplated or
permitted by this Agreement shall be disregarded), and the Company shall have
received certificates to such effect signed on behalf of Parent and Merger Sub
by duly authorized officers of Parent and Merger Sub.

          (b) Agreements and Covenants. Parent and Merger Sub shall have
performed or complied in all material respects with all agreements and covenants
required by this Agreement to be performed or complied with by them on or prior
to the Effective Time, and the Company shall have received a certificate to such
effect signed by a duly authorized officer of Parent.

          (c) Registration Rights Agreement. Parent shall have executed and
delivered to each Holder a Registration Rights Agreement in the form of Exhibit
5.2(c).

          (d) Legal Opinion. The Company shall have received from Akin, Gump,
Strauss, Hauer & Feld, L.L.P., counsel to Parent, an opinion dated the Closing
Date in a form to be agreed upon by the Parties.

          (e) Stockholder Consent. The Company shall have received or shall
receive no later than 11:59 p.m. Santa Barbara, California time on the date
hereof, a written consent of the sole stockholder of Merger Sub approving and
adopting this Agreement.

     5.3 Additional Conditions to the Obligations of Parent and Merger Sub. The
obligations of Parent and Merger Sub to consummate the Merger and the
Transactions shall be subject to the satisfaction at or prior to the Closing of
each of the following conditions, any of which may be waived exclusively by
Parent:

          (a) Representations and Warranties. The representations and warranties
of the Company contained in this Agreement shall be accurate in all material
respects (except for those representations and warranties (including those with
respect to the Financial Statements) which are by their terms qualified by a
standard of materiality, which representations and warranties shall be true and
correct in all respects) on and as of the Closing Date as if made on and as of
(it being understood that representations and warranties that refer specifically
to the date of this Agreement, "the date hereof", or any other date other than
the Closing Date, shall be accurate in all material respects as of such date)
the Closing Date (it being understood that, for purposes of determining the
accuracy of such representations and warranties as of the Closing Date, (i) any
inaccuracy that results from or relates to general business, economic or
industry conditions, and (ii) any inaccuracy that directly results from or
directly relates to the taking of any action contemplated or permitted by this
Agreement shall be disregarded), and Parent and Merger Sub shall have received
certificates to such effect signed on behalf of the Company by a duly authorized
officer of the Company.

          (b) Agreements and Covenants. The Company shall have performed or
complied in all material respects with all agreements and covenants required by
this Agreement to be performed or complied with by it on or prior to the
Effective Time, and Parent and Merger Sub shall have received a certificate to
such effect signed by a duly authorized officer of the Company.

          (c) Third Party Consents. The Required Consents listed on Schedule 4.7
shall have been obtained.

          (d) Escrow Agreement. The Escrow Agreement shall have been duly
executed and delivered by parties thereto and shall be in full force and effect.

          (e) Employment Agreement. No Company employee as of the Closing, who
has executed an employment agreement with Parent or a subsidiary thereof (an
"Employment Agreement"), shall have provided Parent with reason to believe that
such employee will not be willing to perform under his Employment Agreement.

          (f) Legal Opinions. Parent shall have received from Cooley Godward
LLP, counsel to the Company, an opinion dated the Closing Date, in a form to be
agreed upon by the parties.

          (g) Options. The Company shall have issued options to purchase 400,000
shares of Company Common Stock to Mr. Rob Fleischman. These options shall have a
four year vesting schedule with 25% vesting on the first anniversary of the date
of grant and the remainder vesting ratably over the following 36 months. In
addition, the Company shall have rescheduled the vesting of Mr. Fleischman's
options to purchase 242,985 shares of the Company Common Stock. These options
shall have a two year vesting schedule with the options vesting ratably each
month for two years from the Closing Date. Immediately prior to the Closing,
Company Options held by Company employees that have not vested in 25% of the
Company Options as of the Closing shall be accelerated such that the first 25%
of such Company Options shall become vested and exercisable immediately prior to
Closing.

          (h) Waiver and Release. Each of the Company's employees that will not
be an employee of the Company after the Closing shall have executed a Waiver and
Release in favor of the Company substantially in the form of Exhibit 5.3(h), and
all applicable waiting periods required under federal law shall have been
exhausted prior to the Closing.

          (i) Conversion of Company Preferred Stock. All Company Preferred Stock
shall have been converted into Company Common Stock.

          (j) Stockholder Consent. Parent shall have received or shall receive
no later than 11:59 p.m. Santa Barbara, California time on the date hereof, a
written consent of the stockholders of the Company sufficient to approve and
adopt this Agreement.

          (k) Notification of bConnected Sale and Disposition of Productbuzz
Shares. Prior to Closing, the Company shall have delivered a certificate to
Parent notifying it of (i) the completion of the sale of the bConnected business
and the disposition of the Productbuzz Shares, (ii) the fair market value of the
bConnected business and the Productbuzz Shares, and (iii) the total expenses the
Company incurs or will incur in connection with the disposition of the
Productbuzz Shares and the bConnected business.

          (l) Approval by Parent of Completion of bConnected Sale. The sale of
the bConnected business and the related transfer of the assets and liabilities
related thereto as contemplated by Section 2.28 shall have occurred on terms and
conditions reasonably satisfactory to Parent.

                                   ARTICLE VI

                                 INDEMNIFICATION

     6.1 Indemnification of Indemnified Parties. By virtue of the approval of
this Agreement and the Merger by the Company's Board of Directors and approval
of this Agreement by the Company's stockholders pursuant to the Company's
Charter and the applicable provisions of the Delaware Law, each of the Company's
stockholders shall be deemed to have agreed that, from and after the Effective
Time and subject to the provisions of this Article, each of the Company's
stockholders shall, subject to the provisions of this Article VI, jointly and
severally, indemnify and hold harmless the Parent, each of Parent's affiliates,
and each officer, director and employee of Parent and its affiliates (the
"Indemnified Parties") from and against any and all damages, losses, claims,
liabilities, assessments, judgments, taxes, demands, charges, suits, penalties,
costs and expenses (including court costs and reasonable attorneys' and experts'
fees and expenses incurred in investigating, preparing for and participating in
any litigation, action or proceeding, including any litigation, action or
proceeding brought to enforce the terms and provisions of this Article) that
arise out of (a) any failure of any of the representations or warranties made by
the Company under this Agreement to be accurate at the time as of which they are
made; or (b) any breach or default by the Company of any covenant or agreement
made by the Company under this Agreement and which is required to be performed
by the Company at or prior to the Effective Time ("Indemnified Costs").

     6.2 Defense of Third Party Claims.

          (a) An Indemnified Party shall give prompt written notice to any
Person who is obligated to provide indemnification under Section 6.1 (an
"Indemnifying Party") of the commencement or assertion of any action,
proceeding, demand or claim by a third party (collectively, a "Third Party
Action") in respect of which such Indemnified Party shall seek indemnification
hereunder; provided, however, that an Indemnified Party shall be deemed to have
given such notice to each of the Company's stockholders if such Indemnified
Party gives such notice to the Seller Representative. Any failure so to notify
an Indemnifying Party shall not relieve such Indemnifying Party from any
liability that it, he or she may have to such Indemnified Party under this
Article unless, and only to the extent that, the failure to give such notice
materially and adversely prejudices such Indemnifying Party.

          (b) The Indemnifying Party shall be entitled, at its own expense, to
participate in the defense of such Third Party Action.

          (c) The Indemnifying Party shall obtain the prior written approval of
the Indemnified Party before entering into or making any settlement, compromise,
admission, or acknowledgment of the validity of such Third Party Action or any
liability in respect thereof if such settlement, compromise, admission, or
acknowledgment (i) would impose injunctive or other equitable relief against the
Indemnified Party, or (ii) could, in the reasonable opinion of the Indemnified
Party, have a Material Adverse Effect on such Indemnified Party.

          (d) No Indemnifying Party shall consent to the entry of any judgment
or enter into any settlement that does not include as an unconditional term
thereof the giving by each claimant or plaintiff to each Indemnified Party of a
release from all liability in respect of such Third Party Action.

     6.3 Direct Claims. In any case in which an Indemnified Party seeks
indemnification hereunder that is not subject to Section 6.2 because no Third
Party Claim is involved (a "direct action"), the Indemnified Party shall notify
the Indemnifying Party in writing of any Indemnified Costs which such
Indemnified Party claims are subject to indemnification under the terms hereof.
Subject to Sections 6.4(b) and 6.4(d), failure of the Indemnified Party to
exercise promptness in such notification shall not amount to a waiver of such
claim.

     6.4 Limitations. The following provisions shall limit the indemnification
obligations hereunder:

          (a) Minimum Loss. No Indemnifying Party shall be required to indemnify
an Indemnified Party for Indemnified Costs unless and until the aggregate amount
of all Indemnified Costs for which all Indemnified Parties (taken together), are
otherwise entitled to indemnification pursuant to this Article exceeds
$1,400,000 (the "Minimum Loss"). After the Minimum Loss is exceeded, such
Indemnified Parties shall be entitled to be paid the entire amount of any
Indemnified Costs from the first dollar of Indemnified Costs, subject to the
limitations on recovery and recourse set forth in this Section 6.4.

          (b) Limitation as to Time. No Indemnifying Party shall be liable for
any Indemnified Costs pursuant to this Article unless a written claim for
indemnification in accordance with Section 6.2 or 6.3 is given by the
Indemnified Party to the Indemnifying Party with respect thereto on or before
5:00 p.m., Santa Barbara, California time on the first anniversary of the
Closing Date (the "Expiration Date"), except that this time limitation shall
extend (i) until March 31, 2002 for claims based upon a breach of the
representations and warranties made in Sections 2.27 and 2.28, and (ii) until
the earlier of (x) the third anniversary of the filing of the Company's tax
return for the year ended December 31, 2000 and (y) October 31, 2004 for claims
based upon a breach of the representations and warranties made in Section
2.10(b)(xiv) and in clause (ii) of the certificate contemplated by Section
5.3(k).

          (c) Liability Cap. Without limiting any of the foregoing provisions of
this Section 6.4, the Parties hereby agree that the maximum liability of a
particular stockholder of the Company under this Article for Indemnified Costs
shall in no event exceed the value of the Parent Common Stock held in escrow for
such Holder pursuant to the Escrow Agreement valued as of the Effective Time,
except that the limitation set forth in this Section 6.4(c) shall not (A) apply
to claims based upon a breach of the representations and warranties made in
Section 2.2 or (B) limit the liability of any officer, director or stockholder
of the Company for such Person's fraud or intentional misrepresentation as set
forth in Section 6.7 (which liability, however, shall be subject to the
limitations set forth in Section 6.7). Except as contemplated above, resort to
the Escrow Fund shall be the exclusive contractual remedy of Parent for any
Damages if the Merger closes.

          (d) Materiality. For purposes of determining (i) whether an
indemnifying Party shall be required to indemnify an Indemnified Party under
this Article, (ii) the aggregate amount of Minimum Loss suffered by an
Indemnified Party, or (iii) the aggregate amount of Indemnified Costs suffered
by an Indemnified Party, each representation and warranty (whether made as of
the date of this Agreement or made on and as of the Closing Date) contained in
this Agreement for which indemnification is sought hereunder shall be read
(including for purposes of determining whether a breach of such representation
or warranty has occurred) without regard to, and as if such representation or
warranty did not contain, materiality qualifications that may be contained
therein.

          (e) Sole and Exclusive Remedy. Each Party acknowledges and agrees
that, after the Closing, notwithstanding any other provision of this Agreement
to the contrary, such Party's sole and exclusive remedy with respect to
Indemnified Costs shall be in accordance with, and limited by, the provisions
set forth in this Article.

          (f) Limitation as to Recovery. No Indemnified Party will be entitled
to be indemnified pursuant to this Article VI with respect to any specific
obligation, liability or matter to the extent reserves or accruals for such
matter are specifically reflected in the Company Financial Statements.

     6.5 Matters Not Subject to Minimum Loss. Notwithstanding any of the
provisions set forth in Section 6.4, the parties hereby agree that Section
6.4(a) shall not limit in any way the obligations of the Company's stockholders
to indemnify the Indemnified Parties for Indemnified Costs arising out of claims
based upon a breach of representations and warranties made in Sections 2.9(f),
2.9(g), 2.10(b)(xiv), 4.1(f), 4.1(g), 4.1(l) and the certificate delivered
pursuant to Section 5.3(k); provided, however, that in no event shall any
Company stockholder be liable (pursuant to this Section 6.5 or otherwise) to the
Indemnified Parties in excess (in the aggregate) of (i) such stockholder's pro
rata share of the Escrow Amount delivered to Parent pursuant to the Escrow
Agreement, plus (ii) the actual net proceeds received by such stockholder
pursuant to this Agreement. Such proceeds shall be valued by dividing the number
of shares actually issued to such stockholder by the average of the closing
prices of Parent Common Stock for the ten trading days immediately preceding the
Closing.

     6.6 Escrow Arrangements. At the Effective Time, the Escrow Amount shall be
placed in an escrow fund (the "Escrow Fund"), to be governed by the terms of the
Escrow Agreement. The Escrow Fund shall be available to compensate Indemnified
Parties for Indemnified Costs. An Indemnified Party may not receive any shares
from the Escrow Fund unless and until Officer's Certificates (as defined in
Section 5 of the Escrow Agreement) identifying Indemnified Costs, have been
delivered to the Escrow Agent as provided in Section 5 of the Escrow Agreement.
The terms and conditions of the Escrow Fund shall be set forth more fully in an
Escrow Agreement in the form attached hereto as Exhibit 6.6 (the "Escrow
Agreement").

     6.7 No Waiver Relating to Claims for Fraud. The liability of any Party
under Article VI shall be in addition to, and not exclusive of, any other
liability that such Party may have at law or equity based on such Party's
fraudulent acts or omissions. None of the provisions set forth in this
Agreement, including the provisions set forth in Section 6.4(a) (relating to
Minimum Loss), Section 6.4(b) (relating to limitations on the time during which
a claim for indemnification may be brought), or Section 6.4(c) (relating to a
cap on liability), shall be deemed a waiver by any Party of any right or remedy
which such Party may have at law or equity based on any other Party's fraudulent
acts or omissions with respect to any covenant set forth in this Agreement or
any Party's fraudulent acts or omissions, nor shall any such provisions limit,
or be deemed to limit, (a) the amounts of recoveries sought or awarded in any
claim based on any other Party's fraudulent acts or omissions with respect to
any covenant set forth in this Agreement or any Party's fraudulent acts or
omissions, (b) the time period during which a claim based on any other Party's
fraudulent acts or omissions with respect to any covenant set forth in this
Agreement or any Party's fraudulent acts or omissions may be brought, or (c) the
recourse which any party may seek against another party with respect to a claim
based on any other Party's fraudulent acts or omissions with respect to any
covenant set forth in this Agreement or any Party's fraudulent acts or
omissions; provided, that with respect to such rights and remedies at law or
equity, the Parties further acknowledge and agree that none of the provisions of
this Section 6.7 nor any reference to this Section 6.7 throughout this
Agreement, shall be deemed a waiver of any defenses which may be available in
respect to actions or claims based on any other Party's fraudulent acts or
omissions with respect to any covenant set forth in this Agreement or any
Party's fraudulent acts or omissions, including defenses of statutes of
limitations or limitations of damages. The foregoing notwithstanding, in no
event shall any Company stockholder be liable (pursuant to this Section 6.7 or
otherwise) to the Indemnified Parties in excess (in the aggregate) of (i) such
stockholder's pro rata share of the Escrow Amount delivered to Parent pursuant
to the Escrow Agreement, plus (ii) the actual net proceeds received by such
stockholder pursuant to this Agreement. Such proceeds shall be valued by
dividing the number of shares actually issued to such stockholder by the average
of the closing prices of Parent Common Stock for the ten trading days
immediately preceding the Closing.

                                  ARTICLE VII

                        TERMINATION, AMENDMENT AND WAIVER

     7.1 Termination. Except as provided in Section 7.2, this Agreement may be
terminated and the Merger abandoned at any time prior to the Effective Time:

          (a) by mutual written consent of the Company and Parent;

          (b) by Parent or the Company if: (i) the Effective Time has not
occurred by July 31, 2000 (provided that the right to terminate this Agreement
under this Section 7.1(b) (i) shall not be available to any Party whose willful
failure to fulfill any obligation hereunder has been the cause of, or resulted
in, the failure of the Effective Time to occur on or before such date; (ii)
there shall be a final nonappealable order of a federal or state court in effect
preventing consummation of the Merger; or (iii) there shall be any statute,
rule, regulation or order enacted, promulgated or issued or deemed applicable to
the Merger by any Governmental Entity that would make consummation of the Merger
illegal;

          (c) by Parent if there shall be any action taken, or any statute,
rule, regulation or order enacted, promulgated or issued or deemed applicable to
the Merger, by any Governmental Entity, which would: (i) prohibit Parent's or
the Company's ownership or operation of any portion of the business of the
Company or (ii) compel Parent or the Company to dispose of or hold separate, as
a result of the Merger, any portion of the business or assets of the Company or
Parent;

          (d) by Parent if it is not in material breach of its obligations under
this Agreement and there has been a breach of any representation, warranty,
covenant or agreement contained in this Agreement on the part of the Company and
as a result of such breach the conditions set forth in Section 5.3(a) or 5.3(b),
as the case may be, would not then be satisfied; provided, however, that if such
breach is curable by the Company within 30 days through the exercise of its
reasonable best efforts, then for so long as the Company continues to exercise
such reasonable best efforts Parent may not terminate this Agreement under this
Section 7.1(d) unless such breach is not cured within 30 days (but no cure
period shall be required for a breach which by its nature cannot be cured);

          (e) by the Company if it is not in material breach of its obligations
under this Agreement and there has been a breach of any representation,
warranty, covenant or agreement contained in this Agreement on the part of
Parent or Merger Sub and as a result of such breach the conditions set forth in
Section 5.2(a) or 5.2(b), as the case may be, would not then be satisfied;
provided, however, that if such breach is curable by Parent or Merger Sub within
30 days through the exercise of its reasonable best efforts, then for so long as
Parent or Merger Sub continues to exercise such reasonable best efforts the
Company may not terminate this Agreement under this Section 7.1(e) unless such
breach is not cured within 30 days (but no cure period shall be required for a
breach which by its nature cannot be cured); or

          (f) by Parent if it has provided written notice to the Company by May
8, 2000 that it is not satisfied in its sole discretion with the results of, and
its due diligence investigations with respect to, financial and legal matters of
the Company.

      Where action is taken to terminate this Agreement pursuant to this Section
7.1, it shall be sufficient for such action to be authorized by the Board of
Directors of the party taking such action.

     7.2 Effect of Termination. If this Agreement terminates as provided in
Section 7.1, this Agreement shall forthwith become void, and there shall be no
liability or obligation on the part of Parent, Merger Sub or the Company, or
their respective officers, directors or stockholders; provided, that each Party
shall remain liable for any breaches of this Agreement prior to its termination;
and provided further, that Sections 4.3, 4.5 and 4.6 and Article IX shall remain
in full force and effect and survive any termination of this Agreement.

     7.3 Amendment. This Agreement may be amended by the parties hereto by
action taken by or on behalf of the respective Boards of Directors of Parent and
the Company at any time prior to the Effective Time; provided, however, that,
after the approval of and adoption of this Agreement and the Merger by the
stockholders of the Company, no amendment may be made which would reduce the
amount or change the Merger Consideration. This Agreement may not be amended
except in a writing signed by the Company, Parent and Merger Sub.

     7.4 Extension; Waiver. At any time prior to the Effective Time, Parent and
Merger Sub, on the one hand, and the Company, on the other, to the extent
legally allowed, may (i) extend the time for the performance of any of the
obligations of the other Party, (ii) waive any inaccuracies in the
representations and warranties made to such Party contained herein or in any
document delivered pursuant hereto, and (iii) waive compliance with any of the
agreements or conditions for the benefit of such Party contained herein. Any
agreement on the part of a Party to any such extension or waiver shall be valid
only if set forth in an instrument in writing signed on behalf of such Party.

                                  ARTICLE VIII

                            THE SELLER REPRESENTATIVE

      By virtue of the approval of this Agreement and the Merger by the
Company's Board of Directors and approval of this Agreement by the Holders
pursuant to the Company's Certificate of Incorporation and Bylaws and the
applicable provisions of the Delaware Law, each of the Holders shall be deemed
to have agreed that:

     8.1 Authorization of the Seller Representative. David Bristol (the "Seller
Representative") (and each successor appointed in accordance with Section 8.3)
hereby is appointed, authorized and empowered to act, on behalf of the Holders,
in connection with, and to facilitate the consummation of the Transactions, and
in connection with the activities to be performed on behalf of the Holders under
this Agreement and the Escrow Agreement, for the purposes and with the powers
and authority hereinafter set forth in this Article VIII and in the Escrow
Agreement, which shall include the power and authority:

          (a) To execute and deliver the Escrow Agreement (with such
modifications or changes therein as to which the Seller Representative, in his
reasonable discretion, shall have consented to) and to agree to such amendments
or modifications thereto as the Seller Representative, in its reasonable
discretion, may deem necessary or desirable to give effect to the matters set
forth in this Article VIII;

          (b) To execute and deliver such waivers and consents in connection
with this Agreement and the consummation of the Transactions as the Seller
Representative, in its reasonable discretion, may deem necessary or desirable to
give effect to the intentions of this Agreement;

          (c) As the Seller Representative of the Holders, to enforce and
protect the rights and interests of the Holders and to enforce and protect the
rights and interests of the Holders arising out of or under or in any manner
relating to this Agreement and the Escrow Agreement (including in connection
with any and all claims for indemnification brought by an Indemnified Party
under Article VI) and, in connection therewith, to (i) assert any claim or
institute any action, proceeding or investigation; (ii) investigate, defend,
contest or litigate any claim, action, proceeding or investigation initiated by
any Indemnified Party, or any other Person, against the Holders and/or the
Escrow Amount, and receive process on behalf of any or all of the Holders in any
such claim, action, proceeding or investigation and compromise or settle on such
terms as the Seller Representative shall determine to be appropriate, give
receipts, releases and discharges on behalf of all of the Holders with respect
to any such claim, action, proceeding or investigation; (iii) file any proofs,
debts, claims and petitions as the Seller Representative may deem advisable or
necessary; (iv) settle or compromise any claims asserted under Article VI; (v)
assume, on behalf of all of the Holders, the defense of any claim that is the
basis of any claim asserted under Article VI; and (vi) file and prosecute
appeals from any decision, judgment or award rendered in any of the foregoing
actions, proceedings or investigations, it being understood that the Seller
Representative shall not have any obligation to take any such actions, and shall
not have liability for any failure to take any such action;

          (d) To enforce payment from the Escrow Account on behalf of the
Company's stockholders, in the name of the Seller Representative or, if the
Seller Representative so elects, upon at least 15 days' prior written notice to
the Holders and in the absence of written instructions to the contrary, in the
names of one or more of the Holders;

          (e) To cause to be paid out of the Escrow Account the full amount of
any judgment or judgments and legal interest and costs awarded in favor of any
Indemnified Party arising out of the indemnification provisions set forth in
Article VI;

          (f) To refrain from enforcing any right of the Holders or any of them
and/or of the Seller Representative arising out of or under or in any manner
relating to this Agreement or the Escrow Agreement;

          (g) To make, execute, acknowledge and deliver all such other
agreements, guarantees, orders, receipts, endorsements, notices, requests,
instructions, certificates, stock powers, letters and other writings, and, in
general, to do any and all things and to take any and all action that the Seller
Representative, in its sole and absolute discretion, may consider necessary or
proper or convenient in connection with or to carry out the activities described
in paragraphs (a) through (f) above and the Transactions.

      The grant of authority provided for in this Section 8.1: (i) is coupled
with an interest and is being granted, in part, as an inducement to the Company,
Parent and Merger Sub to enter into this Agreement and shall be irrevocable and
survive the death, incompetency, bankruptcy or liquidation of any Holder and
shall be binding on any successor thereto; (ii) subject to the provisions of
Section 8.3 below, may be exercised by the Seller Representative acting by
signing as Seller Representative of each of the Company's stockholders; and
(iii) shall survive any distribution from the Escrow Agent.

     8.2 Compensation; Exculpation; Indemnity.

          (a) The Seller Representative shall not be entitled to any fee,
commission or other compensation for the performance of its service hereunder,
but shall be entitled to the payment of all of its out-of-pocket expenses
incurred as Seller Representative, and in furtherance of the foregoing, may pay
or cause to be paid or reimburse itself for the payment of any and all such
expenses out of any amounts to be released from the Escrow Account for the
benefit of the Holders.

          (b) In dealing with this Agreement, the Escrow Agreement and any
instruments, agreements or documents relating thereto, and in exercising or
failing to exercise all or any of the powers conferred upon the Seller
Representative hereunder or thereunder, (i) the Seller Representative shall not
assume any, and shall incur no, responsibility whatsoever to any Holder because
of any error in judgment or other act or omission performed or omitted hereunder
or in connection with the Agreement or Escrow Agreement; and (ii) the Seller
Representative shall be entitled to rely on the advice of counsel, public
accountants or other independent experts experienced in the matter at issue, and
any error in judgment or other act or omission of the Seller Representative
pursuant to such advice shall in no event subject the Seller Representative to
liability to the Company, any of the Holders, Parent, Merger Sub, the Surviving
Corporation or any other Person.

          (c) The stockholders of the Company on whose behalf shares of Parent
Common Stock will be contributed to the Escrow Fund shall jointly and severally
indemnify the Seller Representative and hold the Seller Representative harmless
against any loss, liability or expense incurred on the part of the Seller
Representative and arising out of or in connection with the acceptance or
administration of the Seller Representative's duties hereunder and under the
Escrow Agreement, including the reasonable fees and expenses of any legal
counsel retained by the Seller Representative.

     8.3 Removal and Replacement of Seller Representative; Successor Seller
Representative; Action by Seller Representative.

          (a) If the Seller Representative is unable or unavailable to perform
their duties hereunder, a Seller Representative, who shall be a Holder or a
representative of a non-individual Holder, or, if after the Effective Time,
shall have been a Holder or a representative of a non-individual Holder
immediately prior to the Effective Time, shall be appointed by the Holders who,
immediately prior to the Effective Time, hold a majority of the Company Common
Stock and Company Preferred Stock (calculated on an as converted basis), unless
such Person is unable or unwilling to accept such appointment.

          (b) Any Seller Representative, or all of them, may be removed at any
time by a written notice delivered by the Holders who, immediately prior to the
Effective Time, hold a majority of the Company Common Stock and Company
Preferred Stock (calculated on an as converted basis) to the Seller
Representative, the other Holders, Parent and the Surviving Corporation. A
Seller Representative so removed shall be replaced promptly by Holders who,
immediately prior to the Effective Time, hold a majority of the Company Common
Stock and Company Preferred Stock (calculated on an as converted basis) by
written notice delivered to all of the Holders and Parent.

          (c) If any successor Seller Representative is appointed as
contemplated in Sections 8.3(a) or 8.3(b), written notice of such appointment
executed by the Holders who, immediately prior to the Effective Time, hold a
majority of the Company Common Stock and Company Preferred Stock (calculated on
an as converted basis) shall be delivered to the Seller Representative, the
Company's other Holders and Parent. Any successor Seller Representative shall
have all of the authority and responsibilities conferred upon or delegated to a
Seller Representative pursuant to this Article VIII.

     8.4 Reliance; Limitation as to Parent, Merger Sub and the Company.

          (a) Parent, Merger Sub, the Company and Surviving Corporation may
conclusively and absolutely rely, without inquiry, and until the receipt of
written notice of a change of the Seller Representative under Section 8.3 may
continue to rely, without inquiry, upon the action of the Seller Representative
as the action of each Holder in all matters referred to in this Article VIII.

          (b) Each Party acknowledges and agrees that, except as set forth in
this Section 8.4, the provisions of this Article VIII create no binding
obligations between Parent, Merger Sub and the Surviving Corporation, on the one
hand, and the Holders, on the other hand; provided, however, that if Parent is
given written notice of the appointment of a successor Seller Representative as
contemplated in Section 8.3, Parent, Merger Sub and the Surviving Corporation
shall be obligated to recognize, and shall only be able to so rely upon the
action of, such successor Seller Representative as the Seller Representative for
all purposes under this Agreement.

                                   ARTICLE IX

                               GENERAL PROVISIONS

     9.1 Notices. All notices and other communications hereunder shall be in
writing and shall be mailed by certified mail (return receipt requested) to the
parties at the following addresses (or at such other address for a party as
shall be specified by like notice):

          (a) if to Parent or Merger Sub, to:

                  Software.com, Inc.
                  525 Anacapa Street
                  Santa Barbara, California  93101
                  Attention: General Counsel
                  Telephone No.: (805) 882-2470
                  Facsimile No.: (805) 882-2473

                  with a copy (which shall not constitute notice) to:

                  Akin, Gump, Strauss, Hauer & Feld, L.L.P.
                  1900 Pennzoil Place, South Tower
                  711 Louisiana Street
                  Houston, Texas 77002
                  Attention:  Julien R. Smythe
                  Telephone No.:  (713) 220-5800
                  Facsimile No.:  (713) 236-0822

          (b) if to the Company, to:

                  bCandid Corporation
                  2465 Central Avenue, Suite 210
                  Boulder, CO 80301-5731
                  Attention:  Frank Bergen
                  Telephone No.:  (303) 209-6300
                  Facsimile No.:  (303) 209-6301

                  with a copy (which shall not constitute notice) to:

                  Cooley Godward LLP
                  2595 Canyon Blvd., Suite 250
                  Boulder, CO 80302-6737
                  Attention:  Jim Carroll
                  Telephone No.:  (303) 546-4000
                  Facsimile No.:  (303) 546-4099

                  with a copy to:

                  Sentinel Trust Company
                  2001 Kirby Drive
                  Suite 1210
                  Houston, Texas  77019
                  Attention: David Bristol as Seller Representative
                  Telephone No.: (713) 529-3729
                  Facsimile No.:  (713) 529-8166

     9.2 Interpretation. The words "include," "includes" and "including" when
used herein shall be deemed in each case to be followed by the words "without
limitation." The word "agreement" when used herein shall be deemed in each case
to mean any contract, commitment or other agreement, whether oral or written,
that is legally binding. As used in this Agreement, the phrases "to a Party's
knowledge," "a Party is not aware," and similar phrases shall mean the actual
knowledge of the Company's executive officers (Frank Bergen, Mark Vellequette
and Rob Fleischman) and their direct reports, after careful consideration of the
matters set forth in the representation that is so qualified and a reasonably
diligent review of all files, documents, agreements and other materials in such
Person's possession or subject to his or her control.

     9.3 Counterparts. This Agreement may be executed in one or more
counterparts, all of which shall be considered one and the same agreement and
shall become effective when one or more counterparts have been signed by each
Party and delivered to the other Party, it being understood that all parties
need not sign the same counterpart.

     9.4 Entire Agreement; Assignment. This Agreement, the schedules and
Exhibits hereto, the Related Agreements and the documents and instruments and
other agreements among the Parties referenced herein and therein (including the
Nondisclosure Agreement): (a) constitute the entire agreement among the Parties
with respect to the subject matter hereof and supersede all prior agreements and
understandings, both written and oral, among the parties with respect to the
subject matter hereof; (b) are not intended to confer upon any other Person any
rights or remedies hereunder; and (c) shall not be assigned by operation of law
or otherwise except as otherwise specifically provided, except that Parent and
Merger Sub may assign their respective rights and delegate their respective
obligations hereunder to their respective affiliates.

     9.5 Severability. If any provision of this Agreement or the application
thereof, becomes or is declared by a court of competent jurisdiction to be
illegal, void or unenforceable, the remainder of this Agreement will continue in
full force and effect and the application of such provision to other persons or
circumstances will be interpreted so as reasonably to effect the intent of the
parties hereto. The Parties further agree to replace such void or unenforceable
provision of this Agreement with a valid and enforceable provision that will
achieve, to the extent possible, the economic, business and other purposes of
such void or unenforceable provision.

     9.6 Other Remedies. Following the Effective Time, the provisions of Article
VI of this Agreement shall be the exclusive remedy of Parent, Merger Sub and the
Surviving Corporation against the Company and its stockholders with respect to
the subject matter of this Agreement. Except as otherwise contemplated by
Article VI, any and all remedies herein expressly conferred upon a Party will be
deemed cumulative with and not exclusive of any other remedy conferred hereby,
or by law or equity upon such Party, and the exercise by a Party of any one
remedy will not preclude the exercise of any other remedy.

     9.7 Governing Law. This Agreement shall be governed by and construed in
accordance with the laws of the State of Delaware, regardless of the laws that
might otherwise govern under applicable principles of conflicts of laws thereof.
Each Party agrees that process may be served upon them in any manner authorized
by the laws of the State of Delaware for such Persons and waives and covenants
not to assert or plead any objection which they might otherwise have to such
jurisdiction and such process.

     9.8 Rules of Construction. The Parties agree that they have been
represented by counsel during the negotiation and execution of this Agreement
and, therefore, waive the application of any law, regulation, holding or rule of
construction providing that ambiguities in an agreement or other document will
be construed against the Party drafting such agreement or document.

     9.9 Specific Performance. The Parties agree that irreparable damage would
occur if any provision of this Agreement were not performed in accordance with
their specific terms or were otherwise breached. Therefore, the Parties shall be
entitled to an injunction or injunctions to prevent breaches of this Agreement
and to enforce specifically the terms and provisions hereof in any court of the
United States or any state having jurisdiction, this being in addition to any
other remedy to which they are entitled at law or in equity. Time is of the
essence in the performance of a Party's obligations hereunder.

     9.10 Survival of Representations, Warranties and Agreement. Regardless of
any investigation at any time made by or on behalf of any Party or of any
information any Party may have in respect thereof, each of the representations
and warranties made by Parent or Merger Sub hereunder or pursuant hereto or in
connection with the Transactions shall survive the Closing, but shall terminate
at 5:00 p.m., Santa Barbara, California time on the Expiration Date. Following
the date of termination of a representation or warranty, no claim can be brought
with respect to a breach of such representation or warranty, but no such
termination shall affect any claim for a breach of a representation or warranty
that was asserted before the date of termination. To the extent that such are
performable after the Closing, each covenant and agreement contained in this
Agreement shall survive the Closing for the period stated or, if no such period
is stated, such covenant or agreement shall survive indefinitely.

     9.11 Headings. The descriptive headings contained in this Agreement are
included for convenience of reference only and shall not affect in any way the
meaning or interpretation of this Agreement

     9.12 Waiver of Jury Trial. Each of Parent, Merger Sub and the Company
hereby irrevocably waives all right to trial by jury in any action, proceeding
or counterclaim (whether based on contract, tort or otherwise) arising out of or
relating to this Agreement or the actions of Parent, Merger Sub or the Company
in the negotiation, administration, performance and enforcement thereof.

                   [THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK]


<PAGE>



      IN WITNESS WHEREOF, Parent, Merger Sub and the Company have caused this
Agreement to be signed by their duly authorized respective officers, all as of
the date first written above.

bCANDID CORPORATION                      SOFTWARE.COM, INC.



By: /S/ FRANCIS X. BERGEN                By: /S/ JOHN MACFARLANE
      ------------------------                --------------------------
      Francis X. Bergen,                      John MacFarlane,
      President and Chief                     Chief Executive Officer
      Executive Officer

                                         SOFTWARE.COM STORAGE, INC.



                                         By:  /S/ JOHN MACFARLANE
                                             ----------------------------
                                              John MacFarlane, President and
                                              Chief Executive Officer


<PAGE>



                                INDEX OF EXHIBITS

Exhibit                       Description
- -------                       -----------

Exhibit 2.26                  Form of Consent

Exhibit 5.2(c)                Form of Registration Rights Agreement

Exhibit 5.3(h)                Form of Waiver and Release

Exhibit 6.6                   Form of Escrow Agreement


<PAGE>



                                   SCHEDULE 1

                               INDEX OF SCHEDULES

Schedule                             Description
- --------                             -----------

1.6(e)                  Company Warrants
2.2                     Holders
2.6                     Governmental Consents
2.7(a)                  Company's Financial Statements
2.8                     Liabilities
2.9                     No Changes
2.10                    Tax Returns and Audits
2.12(a)                 Real Property
2.12(b)                 Leases
2.12(c)                 Leases Subject to Invalidation, Default or Termination
2.13(b)                 Intellectual Property Agreements
2.13(c)                 Software
2.13(e)                 Third Party Developers
2.13(f)                 Toolkits, Reused Code and Third-Party Software
2.13(g)                 Agreements Regarding Assignment of Inventions,
                        Improvements, Discoveries or Information Relating
                        to the Business of the Company
2.13(h)                 Patents
2.13(i)                 Marks

2.14(a)                 Agreements, Contracts and Commitments of the Company
2.14(b)                 Agreements, Contracts and Commitments of the Company
                        Subject to Default

2.15                    Interested Party Transactions
2.16                    Governmental Authorization
2.18(a)                 Accounts Receivable
2.20                    Brokers' and Finders' Fees
2.21                    Employees; Employee Benefit Plans and Compensation
2.22                    Insurance
3.6                     Consents
4.7                     Required Consents
5.2(g)                  Options



<TABLE> <S> <C>


<ARTICLE>                     5

<S>                             <C>
<PERIOD-TYPE>                   3-MOS
<FISCAL-YEAR-END>                              DEC-31-2000
<PERIOD-START>                                 JAN-01-2000
<PERIOD-END>                                   MAR-31-2000
<CASH>                                         44,207
<SECURITIES>                                   30,276
<RECEIVABLES>                                  29,593
<ALLOWANCES>                                   1,159
<INVENTORY>                                    0
<CURRENT-ASSETS>                               104,535
<PP&E>                                         12,386
<DEPRECIATION>                                 5,871
<TOTAL-ASSETS>                                 119,222
<CURRENT-LIABILITIES>                          25,858
<BONDS>                                        0
                          0
                                    0
<COMMON>                                       126,102
<OTHER-SE>                                     1,520
<TOTAL-LIABILITY-AND-EQUITY>                   119,222
<SALES>                                        0
<TOTAL-REVENUES>                               19,544
<CGS>                                          0
<TOTAL-COSTS>                                  4,832
<OTHER-EXPENSES>                               0
<LOSS-PROVISION>                               250
<INTEREST-EXPENSE>                             0
<INCOME-PRETAX>                                1,643
<INCOME-TAX>                                   34
<INCOME-CONTINUING>                            1,609
<DISCONTINUED>                                 0
<EXTRAORDINARY>                                0
<CHANGES>                                      0
<NET-INCOME>                                   1,609
<EPS-BASIC>                                    0.04
<EPS-DILUTED>                                  0.03



</TABLE>


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