NCO GROUP INC
S-1/A, 1996-10-17
CONSUMER CREDIT REPORTING, COLLECTION AGENCIES
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<PAGE>

   
   AS FILED WITH THE SECURITIES AND EXCHANGE COMMISSION ON OCTOBER 17, 1996 
                                                    REGISTRATION NO. 333-11745 
============================================================================= 

                      SECURITIES AND EXCHANGE COMMISSION 
                            Washington, D.C. 20549 
                               AMENDMENT NO. 1 
                                      TO 
                                   FORM S-1 
                            REGISTRATION STATEMENT 
                                    UNDER 
                          THE SECURITIES ACT OF 1933 
                               NCO GROUP, INC. 
            (Exact name of Registrant as specified in its charter) 
<TABLE>

<S>                                                        <C>                       <C>        
            Pennsylvania                                   7322                      23-2858652 
- ---------------------------------------------------------------------------------------------------
  (State or other jurisdiction                 (Primary standard industrial        (I.R.S. employer 
of incorporation or  organization)              classification code number)      identification number) 
</TABLE>
                               1740 Walton Road 
                      Blue Bell, Pennsylvania 19422-0987 
                           Telephone (610) 832-1440 
(Address, including zip code, and telephone number, including area code, of 
                  registrant's principal executive offices) 

          Michael J. Barrist, President and Chief Executive Officer 
                               NCO Group, Inc. 
                               1740 Walton Road 
                      Blue Bell, Pennsylvania 19422-0987 
                           Telephone (610) 832-1440 
(Name, address, including zip code, and telephone number, including area 
                         code, of agent for service) 

                                  Copies to: 
         Francis E. Dehel, Esquire                   Henry D. Kahn, Esquire 
       Blank Rome Comisky & McCauley              Lawrence R. Seidman, Esquire 
        1200 Four Penn Center Plaza                  Piper & Marbury L.L.P. 
     Philadelphia, Pennsylvania 19103                36 South Charles Street 
         Telephone: (215) 569-5500                  Baltimore, Maryland 21201 
                                                    Telephone: (410) 539-2530 

   Approximate date of commencement of proposed sale to the public: As soon 
as practicable after the effective date of this Registration Statement. 

   If any of the securities being registered on this Form are to be offered 
on a delayed or continuous basis pursuant to Rule 415 under the Securities 
Act of 1933, check the following box. / / 

   If this form is filed to register additional securities for an offering 
pursuant to Rule 462(b) under the Securities Act, please check the following 
box and list the Securities Act registration statement number of the earlier 
effective registration statement for the same offering. / / 

   If this form is a post-effective amendment filed pursuant to Rule 462(c) 
under the Securities Act, check the following box and list the Securities Act 
registration statement number of the earlier effective registration statement 
for the same offering. / / 

   If delivery of the prospectus is expected to be made pursuant to Rule 434, 
please check the following box. / / 

   The Registrant hereby amends this Registration Statement on such date or 
dates as may be necessary to delay its effective date until the Registrant 
shall file a further amendment which specifically states that this 
Registration Statement shall thereafter become effective in accordance with 
Section 8(a) of the Securities Act of 1933 or until the Registration 
Statement shall become effective on such date as the Commission, acting 
pursuant to said Section 8(a), may determine. 
============================================================================= 
    

<PAGE>

Information contained herein is subject to completion or amendment. A 
registration statement relating to these securities has been filed with the 
Securities and Exchange Commission. These securities may not be sold nor may 
offers to buy be accepted prior to the time the registration statement 
becomes effective. This prospectus shall not constitute an offer to sell or 
the solicitation of an offer to buy nor shall there be any sale of these 
securities in any state in which such offer, solicitation or sale would be 
unlawful prior to registration or qualification under the securities laws of 
any such state. 

   
                  SUBJECT TO COMPLETION, DATED OCTOBER 18, 1996

                               2,500,000 SHARES 
                                    [LOGO] 
                                 COMMON STOCK 

   All of the shares of Common Stock offered hereby are being sold by NCO 
Group, Inc. ("NCO" or the "Company"). 

   Prior to this offering (the "Offering"), there has been no public market 
for the Common Stock of the Company. It is currently estimated that the 
initial public offering price will be between $11.00 and $13.00 per share. 
See "Underwriting" for a discussion of the factors to be considered in 
determining the initial public offering price. Application has been made for 
quotation of the Common Stock on the Nasdaq National Market under the symbol 
"NCOG." 

   See "Risk Factors" commencing on page 8 of this Prospectus for a 
discussion of certain factors that should be considered by prospective 
purchasers of the Common Stock offered hereby. 

                                    ------ 

THESE SECURITIES HAVE NOT BEEN APPROVED OR DISAPPROVED BY THE SECURITIES AND 
  EXCHANGE COMMISSION OR ANY STATE SECURITIES COMMISSION NOR HAS THE 
     SECURITIES AND EXCHANGE COMMISSION OR ANY STATE SECURITIES 
       COMMISSION PASSED UPON THE ACCURACY OR ADEQUACY OF THIS 
          PROSPECTUS. ANY REPRESENTATION TO THE CONTRARY IS A 
                            CRIMINAL OFFENSE. 

===============================================================================
                      Price to            Underwriting           Proceeds to 
                       Public             Discount (1)           Company (2) 
- -------------------------------------------------------------------------------
Per Share  ........       $                    $                      $ 
Total (3)  ........       $                    $                      $ 
===============================================================================
(1) See "Underwriting" for information concerning indemnification of the 
    Underwriters and other matters. 

(2) Before deducting offering expenses payable by the Company, estimated at 
    $1,150,000. 

(3) The principal shareholders of the Company (the "Selling Shareholders") 
    have granted to the Underwriters a 30-day option to purchase up to 
    375,000 additional shares of Common Stock solely to cover 
    over-allotments, if any. If the Underwriters exercise this option in 
    full, the total Price to Public, Underwriting Discount, Proceeds to 
    Company and Proceeds to Selling Shareholders will be $  , $  , $  , and 
    $  , respectively. See "Principal and Selling Shareholders" and 
    "Underwriting." 

   The shares of Common Stock are offered by the several Underwriters named 
herein, subject to receipt and acceptance by them and subject to their right 
to reject any orders in whole or in part. It is expected that delivery of the 
certificates representing such shares will be made against payment therefor 
at the office of Montgomery Securities on or about      , 1996. 

                                    ------ 

MONTGOMERY SECURITIES                             JANNEY MONTGOMERY SCOTT INC. 

                                      , 1996 
    

<PAGE>

   
Six pictures depicting the Company's call center in Blue Bell, Pennsylvania, 
the Company's call center in Buffalo, New York and the Company's computer 
center in Blue Bell, Pennsylvania and an NCO telephone representative appear 
here. A diagram depicting the accounts receivable recovery process also 
appears here. 
    



























IN CONNECTION WITH THIS OFFERING, THE UNDERWRITERS MAY OVER-ALLOT OR EFFECT 
TRANSACTIONS WHICH STABILIZE OR MAINTAIN THE MARKET PRICE OF THE COMMON STOCK 
OF THE COMPANY AT A LEVEL ABOVE THAT WHICH MIGHT OTHERWISE PREVAIL IN THE 
OPEN MARKET. SUCH STABILIZING, IF COMMENCED, MAY BE DISCONTINUED AT ANY TIME. 

                                        2
<PAGE>

                              PROSPECTUS SUMMARY 
   

   The following summary is qualified in its entirety by the more detailed 
information and financial statements, including the notes thereto, contained 
elsewhere in this Prospectus. The Company is a recently formed Pennsylvania 
corporation. On September 3, 1996, the shareholders of NCO Financial Systems, 
Inc. ("NCO Financial") exchanged each of their shares of NCO Financial for 
one share of the Company, NCO Financial became a wholly-owned subsidiary of 
the Company and NCO Financial's status as an S Corporation was terminated. 
See "Dividend Policy and Prior S Corporation Status." Unless the context 
otherwise requires, all references in this Prospectus to the "Company" or 
"NCO" mean NCO Group, Inc. and its subsidiaries. Unless otherwise indicated, 
all information in this Prospectus: (i) assumes no exercise of the 
Underwriters' over-allotment option; (ii) gives effect to a proposed 
46.56-for-one stock split effected in September 1996; and (iii) gives effect 
to the Company's acquisition of Management Adjustment Bureau, Inc. ("MAB") on 
September 5, 1996. 

                                 THE COMPANY 

   NCO is a leading provider of accounts receivable management and related 
services utilizing an extensive teleservices infrastructure. The Company 
develops and implements customized accounts receivable management solutions 
for clients. From eight call centers located in six states, the Company 
employs advanced workstations and sophisticated call management systems 
comprised of predictive dialers, automated call distribution systems, digital 
switching and customized computer software. Through efficient utilization of 
technology and intensive management of human resources, the Company has 
achieved rapid growth in recent years. Since April 1994, the Company has made 
four acquisitions which have enabled it to increase its penetration of 
existing markets, establish a presence in certain new markets and realize 
significant operating efficiencies. In addition, the Company has leveraged 
its infrastructure by offering additional services including telemarketing, 
customer service call centers and other outsourced administrative services. 
The Company believes that it is among the 20 largest accounts receivable 
management companies in the United States. 

   The Company provides its services principally to educational 
organizations, financial institutions, healthcare organizations, 
telecommunications companies, utilities and government entities. In 1995, the 
Company had over 5,000 clients, including Bell Atlantic Corporation, First 
Union Corporation, George Washington University Hospital, NationsBank and the 
University of Pennsylvania. For its accounts receivable management services, 
the Company generates substantially all of its revenue on a contingency fee 
basis. The Company seeks to be a low cost provider and as such its fees 
typically range from 15% to 35% of the amount recovered on behalf of the 
Company's clients, with a current average of approximately 24%. According to 
the 1995 Top Collection Markets Survey published by the American Collectors 
Association, Inc. ("ACA"), an industry trade group, the average fees realized 
by the accounts receivable management companies surveyed were in the range of 
30% to 43% depending upon the industries served. For many of its other 
outsourced teleservices, the Company is paid on a fixed fee basis. While 
NCO's contracts are relatively short-term, the Company seeks to develop 
long-term relationships with its clients and works closely with them to 
provide quality, customized solutions. 

   Increasingly, companies are outsourcing many non-core functions to focus 
on revenue generating activities, reduce costs and improve productivity. In 
particular, many corporations are recognizing the advantages of outsourcing 
accounts receivable management and other teleservices as a result of numerous 
factors including: (i) the increasing complexity of such functions; (ii) 
changing regulations and increased competition in certain industries; and 
(iii) the development of sophisticated call management systems requiring 
substantial capital investment, technical capabilities and human resource 
commitments. Consequently, receivables referred to third parties for 
management and recovery in the United States have grown substantially from 
approximately $43.7 billion in 1990 to approximately $79.0 billion in 1994, 
according to estimates published by the ACA. While significant economies of 
scale exist for large accounts receivable management companies, the industry 
remains highly fragmented. Based on information obtained from the ACA, there 
are currently approximately 6,300 accounts receivable management companies in 
operation, the majority of which are small, local businesses. Given the 
financial and competitive constraints facing these small companies and the 
limited number of liquidity options for the owners of such businesses, the 
Company believes that the industry will experience consolidation in the 
future. See "Business -- Industry Background." 
    

                                      3 
<PAGE>

   
   The Company strives to be a cost-effective, client service driven provider 
of accounts receivable management and other related teleservices to companies 
with substantial outsourcing needs. The Company's business strategy 
encompasses a number of key elements which management believes are necessary 
to ensure quality service and to achieve consistently strong financial 
performance. First, the Company focuses on the efficient utilization of its 
technology and infrastructure to constantly improve productivity. The 
Company's teleservices infrastructure enables it to perform large scale 
accounts receivable management programs cost effectively and to rapidly and 
efficiently integrate the Company's acquisitions. A second critical component 
is NCO's commitment to client service. Management believes that the Company's 
emphasis on designing and implementing customized accounts receivable 
management programs for its clients provides it with a significant 
competitive advantage. Third, the Company seeks to be a low cost provider of 
accounts receivable management services by centralizing all administrative 
functions and minimizing overhead at all branch locations. Lastly, the 
Company is targeting larger clients which offer significant cross-selling 
opportunities and have greater teleservices outsourcing requirements. See 
"Business -- Business Strategy." 

   The Company seeks to continue its rapid expansion through both internal 
and external growth. The Company intends to continue to take advantage of the 
fragmented nature of the accounts receivable management industry by making 
strategic acquisitions. Through selected acquisitions, the Company will seek 
to serve new geographic markets, expand its presence in its existing markets 
or add complementary services. In addition, the Company has experienced and 
expects to continue to experience strong internal growth by continually 
striving to increase its market share, expand its industry-specific market 
expertise and develop and offer new value-added teleservices. The Company 
regularly reviews various strategic acquisition opportunities and 
periodically engages in discussions regarding such possible acquisitions. 
Currently, the Company is not a party to any agreements, understandings, 
arrangements or negotiations regarding any material acquisitions; however, as 
the result of the Company's process of regularly reviewing acquisition 
prospects, negotiations may occur from time to time if appropriate 
opportunities arise. See "Acquisition History." 

   The Company's principal executive offices are located at 1740 Walton Road, 
Blue Bell, Pennsylvania 19422, and its telephone number is (610) 832-1440. 

                     SUMMARY OF RECENT OPERATING RESULTS 

   The Company's revenue for the nine months ended September 30, 1996 was $20.3 
million on an actual basis and $29.4 million on a pro forma basis, compared to 
revenue for the nine months ended September 30, 1995 of $9.0 million. For the 
nine months ended September 30, 1996, operating income was $3.3 million on an 
actual basis and $3.9 million on a pro forma basis, compared to operating 
income of $1.2 million for the nine months ended September 30, 1995. The 
increase in actual revenue and operating income was attributable to internal 
growth and the acquisition of Eastern Business Services, Inc. ("Eastern") in 
August 1995, the Trans Union Corporation Collections Division ("TCD") in 
January 1996 and MAB in September 1996. Such operating information is 
preliminary and subject to further review and possible revision by the 
Company. The preliminary results for the nine months ended September 30, 1996 
are not necessarily indicative of the results to be expected for the full 
year. See "Management's Discussion and Analysis of Financial Condition and 
Results of Operations -- Results of Operations" and "Pro Forma Consolidated 
Financial Statements." 
    

                                      4 
<PAGE>

                                 THE OFFERING 
<TABLE>
   

<S>                                                    <C>              
Common Stock offered by the Company  ................  2,500,000 shares 

Common Stock to be outstanding after the Offering  ..  6,713,447 shares (1) 

Use of proceeds  ....................................  For repayment of bank debt incurred to finance 
                                                       acquisitions, for payment of S Corporation 
                                                       distributions, and for working capital and other 
                                                       general corporate purposes, including possible 
                                                       acquisitions. 

Proposed Nasdaq National Market symbol  .............  NCOG 
</TABLE>

- ------ 
(1) Excludes: (i) 464,390 shares of Common Stock reserved for issuance under 
    the Company's 1995 Stock Option Plan, 1996 Stock Option Plan and 1996 
    Non-Employee Director Stock Option Plan; (ii) 240,591 shares of Common 
    Stock reserved for issuance upon the exercise of warrants granted or to 
    be granted by the Company to its lender; and (iii) 83,333 shares of 
    Common Stock reserved for issuance upon the conversion of the Company's 
    $1.0 million Convertible Note (at an assumed conversion price of $12.00 
    per share) issued as partial consideration for the MAB acquisition. See 
    "Acquisition History," "Management-- Stock Option Plans" and "Description 
    of Capital Stock -- Warrants and Convertible Note." 
    

                                      5 
<PAGE>

                     SUMMARY FINANCIAL AND OPERATING DATA 
                (DOLLARS IN THOUSANDS, EXCEPT PER SHARE DATA) 
<TABLE>
<CAPTION>
   

                                          Years Ended December 31, 
                             -------------------------------------------------- 
                                1991         1992         1993         1994 
                             ----------   ----------    ----------   ---------- 

<S>                          <C>          <C>          <C>          <C>      
Statement of Income Data: 
   Revenue ...............   $  3,792     $  5,822     $  7,445     $  8,578 
   Operating costs and 
     expenses: 
     Payroll and related 
        expenses .........      1,892        3,058        4,123        4,558 
     Selling, general and 
        administrative 
        expenses .........      1,457        2,013        2,391        2,674 
     Depreciation and 
        amortization 
        expense ..........         40           95          141          215 
                             ----------   ----------    ----------   ---------- 
   Income from operations         403          656          790        1,131 
   Other income (expense)          (1)          15           11          (45) 
                             ----------   ----------    ----------   ---------- 
   Income before income 
     taxes  ..............        402          671          801        1,086 
   Pro forma provision for 
     income taxes (4)  ...        160          268          320          434 
                             ----------   ----------    ----------   ---------- 
   Pro forma net income 
     (4)  ................   $    242     $    403     $    481     $    652 
                             ==========   ==========    ==========   ========== 
   Pro forma net income 
     per share  .......... 
   Pro forma weighted 
     average shares 
     outstanding  ........ 
Operating Data: 
   Total value of accounts 
     referred  ...........   $178,529     $150,707     $199,108     $281,387 
   Average fee ...........       14.4%        16.9%        20.2%        22.5% 
    
</TABLE>


<PAGE>

                    (RESTUBBED TABLE CONTINUED FROM ABOVE) 
<TABLE>
<CAPTION>
   

                                                                        Six Months Ended June 30, 
                                                              ------------------------------------------- 
                                         1995                   1995                   1996 
                            ------------------------------    ----------  ----------------------------- 
                                                  Pro                                           Pro 
                                 Actual       Forma(1)(2)                     Actual        Forma(2)(3) 
                             --------------   ------------    ----------   --------------   ----------- 
<S>                             <C>             <C>            <C>            <C>            <C>     
Statement of Income Data: 
   Revenue ...............      $12,733         $34,509        $5,546         $12,543        $19,319 
   Operating costs and 
     expenses: 
     Payroll and related 
        expenses .........        6,797          16,412         2,956           5,954          9,479 
     Selling, general and 
        administrative 
        expenses .........        4,042          12,531         1,745           4,095          6,516 
     Depreciation and 
        amortization 
        expense ..........          348           1,529           116             423            833 
                             --------------   ------------    ----------   --------------   ----------- 
   Income from operations         1,546           4,037           729           2,071          2,491 
   Other income (expense)          (180)           (212)          (73)           (310)           (19) 
                             --------------   ------------    ----------   --------------   ----------- 
   Income before income 
     taxes  ..............        1,366           3,825           656           1,761          2,472 
   Pro forma provision for 
     income taxes (4)  ...          546           1,659           262             704          1,053 
                             --------------   ------------    ----------   --------------   ----------- 
   Pro forma net income 
     (4)  ................    $    820          $2,166        $   394       $   1,057         $1,419 
                             ==============   ============    ==========   ==============   =========== 
   Pro forma net income 
     per share  ..........   $    0.17(5)         $0.35                     $    0.22(5)      $ 0.23 
                             ==============   ============                 ==============   =========== 
   Pro forma weighted 
     average shares 
     outstanding  ........   4,745,229(5)     6,211,179                     4,750,259(5)   6,216,209 
                             ==============   ============                 ==============   =========== 
Operating Data: 
   Total value of accounts 
     referred  ...........    $431,927       $1,134,000      $180,783        $373,499       $664,905 
   Average fee ...........        22.4%          N/A             21.7%           24.0%          24.3% 
    
</TABLE>


<TABLE>
<CAPTION>

   
                                                              December 31,                               June 30, 1996 
                                          -----------------------------------------------------  ---------------------------- 
                                                                                                                  Pro Forma 
                                            1991       1992       1993       1994        1995       Actual     As Adjusted(6) 
                                          --------   --------    --------   --------   --------   ----------    -------------- 
Balance Sheet Data: 
<S>                                        <C>        <C>        <C>        <C>         <C>        <C>             <C>     
     Cash and cash equivalents  .......    $  355     $  421     $  562     $  526      $  805     $   990         $ 9,515 
     Working capital  .................       179        362        445        473         812       2,458          11,600 
     Total assets  ....................     1,546      2,177      2,449      4,106       7,873      14,655          35,263 
     Long-term debt, net of current
       portion.........................       108        144         59        732       2,593       7,356           1,710 
     Shareholders' equity  ............       403        686        876      1,423       2,051       3,151          26,982 

    
</TABLE>
                                     6 
<PAGE>
   

(1) Assumes that the acquisitions of MAB, TCD and Eastern occurred on January 
    1, 1995. 

(2) Gives effect to: (i) the reduction of certain redundant operating costs 
    and expenses that were immediately identifiable at the time of the 
    acquisitions; (ii) the elimination of interest expense associated with 
    acquisition related debt assumed to be repaid with offering proceeds; and 
    (iii) the issuance of 1,715,950 shares of Common Stock (at an assumed 
    initial public offering price of $12.00 per share) which, net of 
    estimated underwriting commissions and offering expenses payable by the 
    Company, would be sufficient to repay acquisition related debt of $15.0 
    million and to fund the distribution of undistributed S Corporation 
    earnings (estimated at $3.0 million) through September 3, 1996, the 
    termination date of the Company's S Corporation status, to existing 
    shareholders of the Company. See Pro Forma Consolidated Financial 
    Statements. 

(3) Assumes that the acquisition of MAB occurred on January 1, 1995. 

(4) Prior to September 3, 1996, the Company operated as an S Corporation for 
    income tax purposes and accordingly was not subject to federal or state 
    income taxes. Accordingly, the historical financial statements do not 
    include a provision for federal and state income taxes for such periods. 
    Pro forma net income has been computed as if the Company had been fully 
    subject to federal and state income taxes for all periods presented. See 
    Note 12 of Notes to Pro Forma Consolidated Financial Statements. 
    

(5) Assumes that the Company issued 250,000 shares of Common Stock (at an 
    assumed initial public offering price of $12.00 per share) to fund the 
    distribution of undistributed S Corporation earnings (estimated at $3.0 
    million) through September 3, 1996, the termination date of the Company's 
    S Corporation status, to existing shareholders of the Company. 

(6) Gives effect to: (i) the MAB acquisition and (ii) the sale of the 
    2,500,000 shares of Common Stock offered by the Company hereby (at an 
    assumed initial public offering price of $12.00 per share) and the 
    application of the net proceeds therefrom as set forth in "Use of 
    Proceeds." 


                                      7 
<PAGE>

   
                                 RISK FACTORS 

   Certain statements included in this Prospectus, including, without 
limitation, statements regarding the anticipated growth in the amount of 
accounts receivable placed for third-party management, the continuation of 
trends favoring outsourcing of other administrative functions, the Company's 
objective to grow through strategic acquisitions and its ability to realize 
operating efficiencies upon the completion of the MAB acquisition and other 
acquisitions that may occur in the future, the Company's ability to expand 
its service offerings, and trends in the Company's future operating 
performance, are forward-looking statements, and the factors discussed below 
could cause actual results and developments to be materially different from 
those expressed in or implied by such statements. Accordingly, in addition to 
the other information contained in "Acquisition History -- Financial Impact 
of Acquisitions," "Management's Discussion and Analysis of Financial 
Condition and Results of Operations" and elsewhere in this Prospectus, the 
following factors should be considered carefully in evaluating an investment 
in the shares of Common Stock offered by this Prospectus. 

RISKS ASSOCIATED WITH TCD AND MAB ACQUISITIONS 

   The TCD and MAB acquisitions were consummated in January 1996 and 
September 1996, respectively. These entities had revenues of $7.5 million and 
$13.0 million, respectively, in 1995 compared to the Company's revenue of 
$12.7 million in 1995. The Company's efforts in integrating the TCD 
acquisition are continuing and its efforts in integrating the MAB acquisition 
are in the initial stages. Such integration will likely place significant 
demands on the Company's management and infrastructure. There can be no 
assurance that TCD's or MAB's businesses will be successfully integrated with 
that of the Company, that the Company will be able to realize operating 
efficiencies or eliminate redundant costs or that their businesses will be 
operated profitably. Further, there can be no assurance that clients of the 
acquired businesses will continue to do business with the Company or that the 
Company will be able to retain key employees. Approximately $15.0 million of 
the proceeds of this Offering will be used to repay indebtedness incurred in 
the MAB, TCD, Eastern and B. Richard Miller, Inc. ("BRM"), acquisitions. See 
"Use of Proceeds." 

RISKS ASSOCIATED WITH RAPID GROWTH 

   The Company has experienced rapid growth over the past several years which 
has placed significant demands on its administrative, operational and 
financial resources. The Company seeks to continue such rapid growth which 
could place additional demands on its resources. Future internal growth will 
depend on a number of factors, including the effective and timely initiation 
and development of client relationships, the Company's ability to maintain 
the quality of services it provides to its clients and the recruitment, 
motivation and retention of qualified personnel. Sustaining growth will also 
require the implementation of enhancements to its operational and financial 
systems and will require additional management, operational and financial 
resources. There can be no assurance that the Company will be able to manage 
its expanding operations effectively or that it will be able to maintain or 
accelerate its growth, and any failure to do so could have a materially 
adverse effect on the Company's business, results of operations and financial 
condition. See "Management's Discussion and Analysis of Financial Condition 
and Results of Operations" and "Business." 

RISKS ASSOCIATED WITH FUTURE ACQUISITIONS 

   A primary element of the Company's growth strategy is to pursue strategic 
acquisitions that expand or complement the Company's business. The Company 
regularly reviews various strategic acquisition opportunities and 
periodically engages in discussions regarding such possible acquisitions. 
Currently, the Company is not a party to any agreements, understandings, 
arrangements or negotiations regarding any material acquisitions; however, as 
the result of the Company's process of regularly reviewing acquisition 
prospects, negotiations may occur from time to time if appropriate 
opportunities arise. There can be no assurance that the Company will be able 
to identify additional acquisition candidates on terms favorable to the 
Company or in a timely manner, enter into acceptable agreements or close any 
such transactions. There can be no assurance that the Company will be able to 
achieve its acquisition strategy, and any failure to do so could have a 
materially adverse effect on the Company's business, financial condition, 
results of operations and ability to sustain growth. In addition, the Company 
believes that it will compete for attractive acquisition candidates with 
other larger companies, consoli- 
    

                                      8 
<PAGE>

   
dators or investors in the accounts receivable management industry. Increased 
competition for such acquisition candidates could have the effect of 
increasing the cost to the Company of pursuing this growth strategy or could 
reduce the number of attractive candidates to be acquired. Future 
acquisitions could divert management's attention from the daily operations of 
the Company and otherwise require additional management, operational and 
financial resources. Moreover, there is no assurance that the Company will 
successfully integrate future acquisitions into its business or operate such 
acquisitions profitably. Acquisitions may also involve a number of special 
risks including: adverse short-term effects on the Company's operating 
results; dependence on retaining key personnel; amortization of acquired 
intangible assets and risks associated with unanticipated problems, 
liabilities or contingencies. See "Business -- Growth Strategy." 
    

   The Company may require additional debt or equity financing for future 
acquisitions, which may not be available on terms favorable to the Company, 
if at all. To the extent the Company uses its capital stock for all or a 
portion of the consideration to be paid for future acquisitions, dilution may 
be experienced by existing shareholders, including the purchasers of Common 
Stock in this Offering. In the event that the Company's capital stock does 
not maintain sufficient value or potential acquisition candidates are 
unwilling to accept the Company's capital stock as consideration for the sale 
of their businesses, the Company may be required to utilize more of its cash 
resources, if available, in order to continue its acquisition program. If the 
Company does not have sufficient cash resources or is not able to use its 
capital stock as consideration for acquisitions, its growth through 
acquisitions could be limited. See "Management's Discussion and Analysis of 
Financial Condition and Results of Operations -- Liquidity and Capital 
Resources." 

FLUCTUATIONS IN QUARTERLY OPERATING RESULTS 

   The Company has experienced and expects to continue to experience 
quarterly variations in revenues and net income as a result of many factors, 
including the timing of clients' accounts receivable management programs, the 
commencement of new contracts, the termination of existing contracts, costs 
to support growth by acquisition or otherwise, the costs and timing of 
completion of additional acquisitions, the effect of the change of business 
mix on margins and the timing of additional selling, general and 
administrative expenses to support new business. The Company's planned 
operating expenditures are based on revenue forecasts, and if revenues are 
below expectations in any given quarter, operating results would likely be 
materially adversely affected. While the effects of seasonality on the 
Company's business historically have been obscured by its rapid growth, the 
Company's business tends to be slower in the third and fourth quarters of the 
year due to the summer and holiday seasons. See "Management's Discussion and 
Analysis of Financial Condition and Results of Operations." 

DEPENDENCE ON KEY PERSONNEL 

   The Company is highly dependent upon the continued services and experience 
of its senior management team, including Michael J. Barrist, President and 
Chief Executive Officer. The loss of the services of Mr. Barrist or other 
members of its senior management could have a materially adverse effect on 
the Company. The Company has five-year employment contracts with Mr. Barrist 
and certain other key executives. In addition, the Company has a $4.0 million 
key person life insurance policy on Mr. Barrist. See "Management." 

DEPENDENCE ON CERTAIN INDUSTRIES; CONTRACT RISKS 

   Most of the Company's revenues are derived from clients in the education, 
financial services, healthcare, telecommunications and utilities industries. 
A significant downturn in any of these industries or any trends to reduce or 
eliminate the use of third-party accounts receivable management services 
could have a materially adverse impact on the Company's business, results of 
operations and financial condition. The Company enters into contracts with 
most of its clients which define, among other things, fee arrangements, scope 
of services and termination provisions. Clients may usually terminate such 
contracts on 30 or 60 days notice. Accordingly, there can be no assurance 
that existing clients will continue to use the Company's services at 
historical levels, if at all. Under the terms of these contracts, clients are 
not required to place accounts with the Company but do so on a discretionary 
basis. In addition, substantially all of the Company's contracts are on a 
contingent fee basis where the Company recognizes revenues only as accounts 
are recovered. See "Business." 

                                      9 
<PAGE>

COMPETITION 

   
   The accounts receivable management industry is highly competitive. The 
Company competes with approximately 6,300 providers, including large national 
corporations such as First Data Corporation, Payco American Corporation, CRW 
Financial, Inc. and Union Corporation, and many regional and local firms. 
Some of the Company's competitors have substantially greater resources, offer 
more diversified services and operate in broader geographic areas than the 
Company. In addition, the accounts receivable management services offered by 
the Company are performed in-house by many businesses. Moreover, many larger 
clients retain multiple accounts receivable management providers which 
exposes the Company to continuous competition in order to remain a preferred 
vendor. There can be no assurance that outsourcing of the accounts receivable 
management function will continue or that the Company's clients which 
currently outsource such services will not bring them in-house. The Company 
also competes with other firms, such as SITEL Corporation, APAC Teleservices, 
Inc. and Teletech Holdings, Inc., in providing teleservices. As a result of 
these factors, there can be no assurance that competition from existing or 
potential competitors will not have a materially adverse effect on the 
Company's results of operations. See "Business - Competition." 
    

RISK OF BUSINESS INTERRUPTION; RELIANCE ON COMPUTER AND TELECOMMUNICATIONS 
INFRASTRUCTURE 

   The Company's success is dependent in large part on its continued 
investment in sophisticated telecommunications and computer systems, 
including predictive dialers, automated call distribution systems and digital 
switching. The Company has invested significantly in technology in an effort 
to remain competitive and anticipates that it will be necessary to continue 
to do so in the future. Moreover, computer and telecommunication technologies 
are evolving rapidly and are characterized by short product life cycles, 
which requires the Company to anticipate technological developments. There 
can be no assurance that the Company will be successful in anticipating, 
managing or adopting such technological changes on a timely basis or that the 
Company will have the capital resources available to invest in new 
technologies. In addition, the Company's business is highly dependent on its 
computer and telecommunications equipment and software systems, the temporary 
or permanent loss of which, through casualty or operating malfunction, could 
have a materially adverse effect on the Company's business. The Company's 
business is materially dependent on service provided by various local and 
long distance telephone companies. A significant increase in the cost of 
telephone services that is not recoverable through an increase in the price 
of the Company's services, or any significant interruption in telephone 
services, could have a materially adverse impact on the Company. See 
"Business - Operations." 

DEPENDENCE ON LABOR FORCE 

   
   The accounts receivable management industry is very labor intensive and 
experiences high personnel turnover. The Company experienced an annual 
personnel turnover rate of approximately 38% for 1995. Many of the Company's 
employees receive modest hourly wages and a portion of these employees are 
employed on a part-time basis. A higher turnover rate among the Company's 
employees would increase the Company's recruiting and training costs and 
could adversely impact the quality of services the Company provides to its 
clients. If the Company were unable to recruit and retain a sufficient number 
of employees, it would be forced to limit its growth or possibly curtail its 
operations. Growth in the Company's business will require it to recruit and 
train qualified personnel at an accelerated rate from time to time. There can 
be no assurance that the Company will be able to continue to hire, train and 
retain a sufficient number of qualified employees. Additionally, an increase 
in hourly wages, costs of employee benefits or employment taxes also could 
materially adversely affect the Company. See "Business - Personnel and 
Training." 
    

GOVERNMENT REGULATION 

   The accounts receivable management and telemarketing industries are 
regulated under various federal and state statutes. In particular, the 
Company is subject to the federal Fair Debt Collection Practices Act which 
establishes specific guidelines and procedures which debt collectors must 
follow in communicating with consumer debtors, including the time, place and 
manner of such communications. The Company is also subject to the Fair Credit 
Reporting Act which regulates the consumer credit reporting industry and 
which may impose liability on the Company to the extent that the adverse 
credit information reported on a consumer to a credit 

                                      10 
<PAGE>

bureau is false or inaccurate. The accounts receivable management business is 
also subject to state regulation, and some states require that the Company be 
licensed as a debt collection company. With respect to the other teleservices 
offered by the Company, including telemarketing, the federal Telemarketing 
and Consumer Fraud and Abuse Prevention Act of 1994 broadly authorizes the 
Federal Trade Commission (the "FTC") to issue regulations prohibiting 
misrepresentations in telemarketing sales. The FTC's telemarketing sales 
rules prohibit misrepresentations of the cost, terms, restrictions, 
performance or duration of products or services offered by telephone 
solicitation and specifically address other perceived telemarketing abuses in 
the offering of prizes and the sale of business opportunities or investments. 
The federal Telephone Consumer Protection Act of 1991 (the "TCPA") limits the 
hours during which telemarketers may call consumers and prohibits the use of 
automated telephone dialing equipment to call certain telephone numbers. A 
number of states also regulate telemarketing and some states have enacted 
restrictions similar to the federal TCPA. The failure to comply with 
applicable statutes and regulations could have a materially adverse effect on 
the Company. There can be no assurance that additional federal or state 
legislation, or changes in regulatory implementation, would not limit the 
activities of the Company in the future or significantly increase the cost of 
regulatory compliance. 

   Several of the industries served by the Company are also subject to 
varying degrees of government regulation. Although compliance with these 
regulations is generally the responsibility of the Company's clients, the 
Company could be subject to a variety of enforcement or private actions for 
its failure or the failure of its clients to comply with such regulations. 
See "Business -- Government Regulation." 

CONTROL BY PRINCIPAL SHAREHOLDERS 

   
   Immediately following this Offering, Michael J. Barrist will beneficially 
own approximately 37.9% of the Common Stock (approximately 34.7% if the 
Underwriters' over-allotment option is exercised in full), and together with 
the other executive officers of the Company will beneficially own 
approximately 60.8% (approximately 55.3% if the Underwriters' over-allotment 
option is exercised in full). As a result of such voting concentration, Mr. 
Barrist, together with other executive officers of the Company, will be able 
to effectively control most matters requiring approval by the Company's 
shareholders, including the election of directors. Such voting concentration 
may have the effect of delaying, deferring or preventing a change in control 
of the Company. See "Management" and "Principal and Selling Shareholders." 

BENEFITS TO AFFILIATES; RELATED PARTY LEASES 

   The principal shareholders of the Company will realize substantial 
benefits from the Offering. The Company will use approximately $3.0 million 
of the net proceeds of the Offering to make distributions of S Corporation 
earnings to shareholders of record on September 3, 1996, the date on which 
the Company terminated its S Corporation status. See "Dividend Policy and 
Prior S Corporation Status." The Company has entered into a distribution and 
tax indemnification agreement with such shareholders which provides for, 
among other things, an indemnification by the Company of such shareholders 
for any losses or liabilities with respect to any additional taxes resulting 
from the Company's operations during the period it was an S Corporation. See 
"Certain Transactions -- Distribution and Tax Indemnification Agreement." 
Such shareholders have also granted the Underwriters an over-allotment option 
and will receive cash proceeds in the Offering in the event such option is 
exercised. See "Underwriting." Additionally, the Company currently leases 
four facilities in Blue Bell, Pennsylvania from limited partnerships 
controlled by Mr. Barrist and the limited partners of which are the current 
shareholders of the Company. While the Company believes that such leases are 
on terms no less favorable to the Company than would have been obtained by 
unaffiliated parties, there can be no assurance that conflicts of interest 
will not arise in the future with respect to these leases. See "Certain 
Transactions -- Real Estate Matters." 
    

ABSENCE OF PUBLIC MARKET; POSSIBLE VOLATILITY OF STOCK PRICE 

   Prior to this Offering, there has been no public market for the Company's 
Common Stock. Application has been made for quotation of the Common Stock on 
the Nasdaq National Market. There can be no assurance that a viable public 
market for the Common Stock will develop or be sustained after the Offering 
or that purchasers of the Common Stock will be able to resell their Common 
Stock at prices equal to or greater than the initial public offering price. 
The initial public offering price has been determined by negotiations among 
the Company, 

                                      11 
<PAGE>

the Selling Shareholders and the representatives of the Underwriters and may 
not be indicative of the prices that may prevail in the public market after 
the Offering is completed. Numerous factors, including announcements of 
fluctuations in the Company's or its competitors' operating results and 
market conditions for accounts receivable management, telemarketing industry 
or business services stocks in general, the timing and announcement of 
acquisitions by the Company or its competitors or government regulatory 
action, could have a significant impact on the future price of the Common 
Stock. In addition, the stock market in recent years has experienced 
significant price and volume fluctuations that often have been unrelated or 
disproportionate to the operating performance of companies. These broad 
fluctuations may adversely affect the market price of the Common Stock. See 
"Underwriting." 

SHARES ELIGIBLE FOR FUTURE SALE 

   Sales of the Company's Common Stock in the public market after the 
Offering could adversely affect the market price of the Company's Common 
Stock and could impair the Company's future ability to raise capital through 
the sale of equity securities. Upon completion of the Offering, the Company 
will have 6,713,447 shares of Common Stock outstanding. Of these shares, all 
of the shares sold in the Offering will be available for resale in the public 
market without restriction, except for any such shares which may be purchased 
by affiliates of the Company. The Company's directors, executive officers and 
existing shareholders have agreed, subject to certain limitations, not to 
offer, sell or otherwise dispose of any shares of Common Stock for a period 
of 180 days after the closing of the Offering without the prior written 
consent of Montgomery Securities. Following the expiration of this 180-day 
period, such persons will hold an aggregate of 4,213,447 outstanding shares 
of Common Stock (3,838,447 shares if the over-allotment option is exercised 
in full) which may be resold under Rule 144. The Company also has or expects 
to have outstanding warrants to purchase 240,591 shares of Common Stock and a 
$1.0 million Convertible Note convertible into 83,333 shares of Common Stock 
(at an assumed conversion price of $12.00 per share) at any time on or before 
September 5, 2001. The holder of the warrants has agreed, subject to certain 
limitations, not to offer, sell or otherwise dispose of any shares of Common 
Stock issuable upon exercise of the warrants for a period of 180 days after 
the closing of the Offering without the prior written consent of Montgomery 
Securities. The warrants are entitled to certain demand and piggy-back 
registration rights following the completion of the Offering. In addition, 
the Company intends, as soon as practicable after the consummation of the 
Offering, to register approximately 464,390 shares of Common Stock reserved 
for issuance to its employees, directors, consultants and advisors under the 
Company's 1995 Stock Option Plan, 1996 Stock Option Plan and 1996 
Non-Employee Director Stock Option Plan. Options to purchase an aggregate of 
367,321 shares of Common Stock will be outstanding under all such plans upon 
the consummation of the Offering. See "Management -- Stock Option Plans," 
"Description of Capital Stock -- Warrants and Convertible Note" and "Shares 
Eligible for Future Sale." 

ANTI-TAKEOVER PROVISIONS 

   The Company's Amended and Restated Articles of Incorporation (the 
"Articles") and Bylaws (the "Bylaws") contain provisions which may be deemed 
to be "anti-takeover" in nature in that such provisions may deter, discourage 
or make more difficult the assumption of control of the Company by another 
corporation or person through a tender offer, merger, proxy contest or 
similar transaction. The Articles permit the Board of Directors to establish 
the rights, preferences, privileges and restrictions of, and to issue, up to 
5,000,000 shares of Preferred Stock without shareholder approval. The 
Company's Bylaws also provide for the staggered election of directors to 
serve for one-, two- and three-year terms, and for successive three-year 
terms thereafter, subject to removal only for cause upon the vote of not less 
than 65% of the shares of Common Stock represented at a shareholders' 
meeting. Certain provisions of the Articles and Bylaws may not be amended 
except by a similar 65% vote. In addition, the Company is subject to certain 
anti-takeover provisions of the Pennsylvania Business Corporation Law. See 
"Description of Capital Stock." 

DILUTION 

   
   Purchasers of Common Stock in this Offering will experience immediate 
dilution in net tangible book per share of Common Stock of $10.15 from the 
initial public offering price per share. See "Dilution." 
    

                                      12 
<PAGE>

                             ACQUISITION HISTORY 

   
   Since 1994, the Company has completed four strategic acquisitions which 
have expanded its client base and geographic presence, increased its presence 
in key industries and substantially increased its revenues and profitability. 
A key element of the Company's growth strategy is to pursue selected 
strategic acquisitions to serve new geographic markets or industries, expand 
its presence in its existing markets or add complementary service 
applications. The Company regularly reviews various strategic acquisition 
opportunities and periodically engages in discussions regarding such possible 
acquisitions. Currently, the Company is not a party to any agreements, 
understandings, arrangements or negotiations regarding any material 
acquisitions; however, as the result of the Company's process of regularly 
reviewing acquisition prospects, negotiations may occur from time to time if 
appropriate opportunities arise. A summary of the completed acquisitions 
follows: 

MANAGEMENT ADJUSTMENT BUREAU, INC. 

   On September 5, 1996, NCO purchased all of the outstanding stock of MAB 
for $8.0 million in cash and a $1.0 million convertible note. The note is 
convertible into the Company's Common Stock at any time after the Company's 
initial public offering at the initial public offering price and bears 
interest payable monthly at a rate of 8.0% per annum with principal due in 
September 2001. MAB, based in Buffalo, New York, provides accounts receivable 
management services, principally to the education, financial services, 
telecommunications and utility industries. MAB's clients include NationsBank, 
NYNEX, Marine Midland Bank and Boston Edison. MAB's revenues were $13.0 
million for the year ended December 31, 1995 and $6.8 million for the six 
months ended June 30, 1996. The Company will continue to operate MAB's 
facilities in Buffalo and Denver, Colorado. 

   The Company has begun to realize operating efficiencies from the MAB 
acquisition and has reduced compensation and related expenses associated with 
MAB's principal shareholder, eliminated redundant collection and 
administrative personnel, and begun to reduce selling, general and 
administrative expenses to levels more consistent with NCO's current 
operating results. NCO will also consolidate certain company-wide 
administrative functions such as human resources and payroll administration 
into MAB's Buffalo facility, resulting in the reduction of certain NCO 
administrative costs. 

TRANS UNION CORPORATION COLLECTIONS DIVISION 

   On January 3, 1996, NCO purchased certain assets of TCD for $4.8 million 
in cash. TCD provided accounts receivable management services, principally to 
the telecommunications, utility and healthcare industries from offices in 
Pennsylvania, Ohio and Kansas. TCD's clients included Bell Atlantic 
Corporation, Western Resources Corporation and Hutchinson Hospital 
Corporation. TCD's revenues were $7.5 million for the year ended December 31, 
1995. Promptly following the TCD acquisition, the Company reduced costs by 
eliminating redundant collection and administrative personnel, closing one 
office and reducing other selling, general and administrative expenses to 
levels more consistent with NCO's current operating results. 

EASTERN BUSINESS SERVICES, INC. 

   In August 1995, NCO purchased certain assets of Eastern for $1.6 million 
in cash and the assumption of a non-interest bearing note payable in the 
amount of $252,000 and certain other accounts payable in the amount of 
$209,000. Eastern, based in Beltsville, Maryland, provided accounts 
receivable management services, principally to the utility and healthcare 
industries. Eastern's clients included Bell Atlantic Corporation and George 
Washington University Hospital. Promptly following the Eastern acquisition, 
the Company reduced costs by eliminating redundant collection and 
administrative personnel and reducing selling, general and administrative 
expenses to levels more consistent with NCO's current operating results. 

B. RICHARD MILLER, INC. 

   In April 1994, NCO purchased certain assets of BRM for $1.0 million in 
cash, the issuance by the Company of a $127,000 promissory note and the 
issuance of 123,803 shares of Common Stock and an option to acquire 86,881 
shares of Common Stock at an exercise price of $2.16 per share (which option 
was exercised in 1995). In connection with the acquisition, BRM's principal 
shareholder became an executive officer of the Com- 
    

                                      13 
<PAGE>
   

pany. BRM, based in Ardmore, Pennsylvania, provided accounts receivable 
management services, principally to the education industry. BRM's clients 
included University of Pennsylvania, Rutgers University and Seton Hall 
University. Promptly following the BRM acquisition, the Company reduced costs 
by eliminating redundant collection and administrative personnel, closing 
BRM's sole office and reducing other selling, general and administrative 
expenses to levels more consistent with NCO's current operating results. 

FINANCIAL IMPACT OF ACQUISITIONS 

   The Company financed the MAB, TCD, Eastern and BRM acquisitions with 
borrowings from Mellon Bank, N.A. The bank recently increased the Company's 
revolving credit facility from $7.0 million to $15.0 million to finance the 
acquisition of MAB. The revolving credit facility currently bears interest at 
the rate of prime plus 1.375%. The bank has issued a commitment letter to 
further increase this facility to $25.0 million at an interest rate of LIBOR 
plus 2.5% upon the completion of the Offering, provided that the Offering 
results in minimum net proceeds to the Company of $24.0 million. The Company 
granted the bank a warrant to acquire 175,531 shares of Common Stock at a 
nominal exercise price in consideration for establishing the revolving credit 
facility for acquisitions, and granted an additional warrant to purchase 
46,560 shares of Common Stock at an exercise price equal to the initial 
public offering price in consideration for increasing the revolving credit 
facility to $15.0 million. The warrants are exercisable at any time after the 
consummation of the Offering and prior to July 31, 2005. The Company also has 
agreed to grant an additional warrant to purchase 18,500 shares of Common 
Stock at an exercise price equal to the initial public offering price in 
consideration for increasing the revolving credit facility to $25.0 million. 
    

   The acquisitions have been accounted for under the purchase method of 
accounting for financial reporting purposes. These acquisitions have created 
goodwill estimated at $14.5 million which is being amortized over a 15- to 
25-year period resulting in amortization expense of approximately $749,000 
annually. 

   Pro forma statements of income for the year ended December 31, 1995 and 
the six months ended June 30, 1996 appearing elsewhere in this Prospectus 
assume that the MAB, TCD and Eastern acquisitions had occurred on January 1, 
1995 and January 1, 1996, respectively. Pro forma adjustments have been made 
to reflect the elimination of certain expenses that were immediately 
identifiable and promptly realized at the time of the acquisitions, including 
the immediate elimination of certain redundant collection and administrative 
personnel. These and other expense adjustments are summarized in the table 
below and related footnotes. 
   
<TABLE>
<CAPTION>

                                                       Year Ended     Six Months Ended 
                                                      December 31,        June 30, 
                                                          1995              1996 
                                                     --------------   ---------------- 
<S>                                                    <C>               <C>       
Redundant collection and administrative personnel      $1,437,268        $ 407,400 
MAB principal shareholder compensation (1)  ......        643,500          321,750 
                                                     --------------   ---------------- 
     Total payroll and related expense reductions       2,080,768          729,150 
TCD occupancy costs (2)  .........................        260,300               -- 
Depreciation and amortization (3)  ...............       (379,216)        (160,705) 
                                                     --------------   ---------------- 
     Total operating cost and expense adjustments      $1,961,852        $  568,445 
                                                     ==============   ================ 
</TABLE>

- ------ 
(1) Reflects the reduction of the salary of MAB's principal shareholder (who 
    is no longer active in the day-to-day operations of MAB's business) 
    pursuant to an employment agreement. 

(2) Reflects the difference between the Company's rent expense for the TCD 
    facilities pursuant to lease agreements entered into upon the acquisition 
    and the occupancy costs allocated to TCD by its parent prior to the 
    acquisition. 

(3) Reflects additional amortization expense, assuming MAB, TCD, and Eastern 
    had been acquired at the beginning of the periods presented, partially 
    offset in the year ended December 31, 1995 by depreciation reductions 
    relating to assets not acquired by NCO as part of the TCD and Eastern 
    acquisitions. 
    

                                      14 
<PAGE>

   In each of the acquisitions, the Company acquired businesses with higher 
cost structures than the Company. In the months following the acquisitions of 
TCD, Eastern and BRM, the Company leveraged its existing infrastructure to 
realize additional operating efficiencies in order to bring the cost 
structure of acquired companies in line with NCO's current operating results. 
These other cost savings include: (i) further reductions in payroll and 
related expenses relating primarily to redundant collections and 
administrative personnel, (ii) further reduction in rent and other facilities 
costs, and (iii) reduction in certain expenses such as telephone, mailing and 
data processing. While management believes it will realize similar cost 
savings from the MAB acquisition, the Company's ability to achieve such cost 
savings is uncertain and there can be no assurance that MAB's business will 
be successfully integrated with that of the Company, or that the Company will 
be able to realize operating efficiencies or eliminate redundant costs. See 
"Risk Factors -- Risks Associated with TCD and MAB Acquisitions" and " -- 
Risks Associated with Future Acquisitions." 

                                      15 
<PAGE>

                               USE OF PROCEEDS 


   The net proceeds from the sale of the 2,500,000 shares of Common Stock 
offered by the Company hereby are estimated to be approximately $26.8 million 
after deducting the estimated underwriting discounts and expenses of the 
Offering and based on an assumed initial public offering price of $12.00 per 
share. In the event the Underwriters' over-allotment option is exercised, the 
Company will not receive any proceeds from the sale of Common Stock by the 
Selling Shareholders. 

   Approximately $15.0 million of the net proceeds will be used to repay 
outstanding debt under the Company's Credit Agreement with Mellon Bank, N.A. 
The Company entered into the Credit Agreement in July 1995 to obtain working 
capital and acquisition financing and to refinance certain existing debt. The 
Credit Agreement, as amended, provides a revolving line of credit which 
permits borrowings of up to $15.0 million at an interest rate equal to the 
prime rate plus 1.375% (9.625% at August 31, 1996). The bank has issued a 
commitment letter to increase this facility to $25.0 million at an interest 
rate of LIBOR plus 2.5% upon the completion of the Offering provided that the 
Offering results in minimum net proceeds to the Company of $24.0 million. 
Borrowings under the Credit Agreement were used to fund the MAB, TCD and 
Eastern acquisitions and to refinance indebtedness incurred in connection 
with the BRM acquisition. See "Management's Discussion and Analysis of 
Financial Condition and Results of Operations -- Liquidity and Capital 
Resources." 

   The Company also will use a portion of the net proceeds to make 
distributions to shareholders of record on September 3, 1996, the date on 
which the Company terminated its S Corporation status (the "S Corporation 
Distributions"). The amount of the distributions will equal all undistributed 
S Corporation earnings, estimated at $3.0 million as of September 3, 1996, 
subject to final adjustment. 

   
   The Company intends to use the remaining net proceeds of $8.8 million for 
working capital and other general corporate purposes, including future 
acquisitions. The Company regularly reviews various strategic acquisition 
opportunities and periodically engages in discussions regarding such possible 
acquisitions. Currently, the Company is not a party to any agreements, 
understandings, arrangements or negotiations regarding any material 
acquisitions; however, as the result of the Company's process of regularly 
reviewing acquisition prospects, negotiations may occur from time to time if 
appropriate opportunities arise. Pending the uses described above, the 
Company intends to invest its net proceeds in short-term, investment-grade 
securities. 
    

                DIVIDEND POLICY AND PRIOR S CORPORATION STATUS 

   The Company historically was treated for federal and state income tax 
purposes as an S Corporation under Subchapter S of the Internal Revenue Code 
of 1986, as amended (the "Code"), and under Pennsylvania law. As a result of 
the Company's status as an S Corporation, the Company's shareholders, rather 
than the Company, were taxed directly on the earnings of the Company for 
federal and certain state income tax purposes, whether or not such earnings 
were distributed. The Company made cash distributions to the current 
shareholders aggregating $658,000, $813,000, $1.1 million and $752,000 in 
respect of the Company's S Corporation earnings for 1993, 1994 and 1995, and 
for the six months ended June 30, 1996, respectively. On September 3, 1996 
(the "Termination Date"), the Company terminated its status as an  
S Corporation and thereupon became subject to federal and state income taxes at 
applicable C Corporation rates. 

   The Company declared a distribution to existing shareholders in an 
aggregate amount equal to the Company's undistributed S Corporation earnings 
through the Termination Date, which are estimated at $3.0 million, subject to 
final adjustment. The Company expects to pay the S Corporation Distributions 
with a portion of the net proceeds of this Offering. See "Use of Proceeds." 
The Company has also entered into a distribution and tax indemnification 
agreement with its current shareholders with respect to taxes resulting from 
the Company's operations during the period in which it was an S Corporation. 
See "Certain Transactions--Distribution and Tax Indemnification Agreement." 
Purchasers of shares of Common Stock in this Offering will not receive any of 
the S Corporation Distributions or any distribution with respect to any 
indemnification payment to the current shareholders. 

   The Company does not anticipate paying cash dividends on its Common Stock 
in the foreseeable future. In addition, the Company's Credit Agreement 
prohibits the Company from paying cash dividends without the lender's prior 
consent. The Company currently intends to retain future earnings to finance 
its operations and fund the growth of its business. Any payment of future 
dividends will be at the discretion of the Board of Directors of the Company 
and will depend upon, among other things, the Company's earnings, financial 
condition, capital requirements, level of indebtedness, contractual 
restrictions with respect to the payment of dividends and other factors that 
the Company's Board of Directors deems relevant. 


                                      16 
<PAGE>

                                CAPITALIZATION 

   The following table sets forth as of June 30, 1996 the current portion of 
long-term debt and capitalized lease obligations and the actual 
capitalization of the Company and the pro forma, as adjusted, capitalization 
of the Company which gives effect to: (i) the MAB acquisition and (ii) the 
sale of the 2,500,000 shares of Common Stock in the Offering (at an assumed 
initial public offering price of $12.00 per share), and the application of 
the net proceeds therefrom as set forth in "Use of Proceeds." This table 
should be reviewed in conjunction with the Company's historical and pro forma 
financial statements and related notes appearing elsewhere in this 
Prospectus. 

<TABLE>
<CAPTION>
   

                                                                              June 30, 1996 
                                                                       -------------------------- 
                                                                                      Pro Forma 
                                                                         Actual      As Adjusted 
                                                                        ---------   ------------- 
                                                                             (In thousands) 
<S>                                                                      <C>           <C>     
Current portion of long-term debt and capitalized lease obligations      $   101       $   270 
                                                                        =========   ============= 
Long-term debt, net of current portion (1): 
     Revolving credit agreement  ....................................    $ 7,118       $   323 
     Capitalized lease obligations  .................................        238           387 
     Convertible note payable  ......................................         --         1,000 
                                                                        ---------   ------------- 
          Total long-term debt and capitalized lease obligations  ...      7,356         1,710 
Shareholders' equity: 
     Preferred Stock, no par value, 5,000,000 shares authorized; no 
        shares issued or outstanding ................................         --            -- 
     Common Stock, no par value, 25,000,000 shares authorized; 
        4,213,447 shares issued and outstanding, actual, 6,713,447 
        shares issued and outstanding, pro forma as adjusted (2) ....        537        26,756 
     Unexercised warrant (3)  .......................................        177           177 
     Unrealized gains on securities  ................................         48            48 
     Retained earnings (4)  .........................................      2,388             0 
                                                                        ---------   ------------- 
          Total shareholders' equity  ...............................      3,150        26,981 
                                                                        ---------   ------------- 
          Total capitalization  .....................................    $10,506       $28,691 
                                                                        =========   ============= 
</TABLE>
    
- ------ 
(1) See Notes 7, 9 and 13 of Notes to Financial Statements for a description 
    of the terms of the Company's debt. 

   
(2) Excludes: (i) an aggregate of 464,390 shares of Common Stock reserved for 
    issuance under the Company's 1995 Stock Option Plan, 1996 Stock Option 
    Plan and 1996 Non-Employee Director Stock Option Plan; (ii) 240,591 
    shares of Common Stock reserved for issuance upon the exercise of 
    warrants granted or to be granted to Mellon Bank, N.A.; and (iii) 83,333 
    shares of Common Stock reserved for issuance upon the conversion of the 
    Company's $1.0 million Convertible Note (at an assumed conversion price 
    of $12.00 per share). See "Acquisition History," "Management -- Stock 
    Option Plans" and "Description of Capital Stock -- Warrants and 
    Convertible Note." 

(3) Reflects a warrant to purchase 175,531 shares of Common Stock at a 
    nominal exercise price issued by the Company to Mellon Bank, N.A. in July 
    1995. 

(4) Pro forma as adjusted retained earnings are reduced for the estimated S 
    Corporation Distributions of $3.0 million but are partially offset by the 
    establishment of a deferred tax asset of $81,000, assuming the Company 
    converted from an S Corporation at June 30, 1996. S Corporation 
    Distributions in excess of retained earnings at June 30, 1996 are 
    deducted from Common Stock. 
    

                                      17 
<PAGE>

                                   DILUTION 

   At June 30, 1996, the net tangible book value of the Company was 
approximately $(3.4) million, or $(0.80) per share of Common Stock. Net 
tangible book value per share represents the amount of the Company's total 
tangible assets less total liabilities, divided by the number of shares of 
Common Stock outstanding. The pro forma net tangible book value, after giving 
effect to the MAB acquisition and the S Corporation Distributions but without 
giving effect to the Offering would have been $(14.3) million, or $(3.40) per 
share. After giving further effect to the sale by the Company of 2,500,000 
shares of Common Stock in the Offering (assuming an initial public offering 
price of $12.00 per share) and the application of the estimated net proceeds 
therefrom after deducting estimated underwriting discounts and offering 
expenses payable by the Company, the pro forma net tangible book value of the 
Company at June 30, 1996 would have been approximately $12.4 million, or 
$1.85 per share of Common Stock. This represents an immediate increase in the 
pro forma net tangible book value of $5.25 per share of Common Stock to 
existing shareholders and an immediate dilution in pro forma net tangible 
book value of $10.15 per share of Common Stock to new investors. The 
following table illustrates this dilution on a per share basis: 

<TABLE>
<CAPTION>
   

<S>                                                                            <C>           <C>    
 Assumed initial public offering price per share  ........................                $12.00 
     Net tangible book value per share at June 30, 1996  .................    $(0.80) 
     Pro forma adjustments for MAB acquisition and S Corporation 
        Distributions ....................................................     (2.60) 
                                                                             --------- 
     Pro forma net tangible book value per share before the Offering  ....     (3.40) 
     Increase per share attributable to new investors  ...................      5.25 
                                                                             --------- 
Pro forma net tangible book value per share, as adjusted for the Offering                   1.85 
                                                                                         -------- 
Dilution per share to new investors  .....................................                $10.15 
                                                                                         ======== 
</TABLE>

   The following table sets forth, as of June 30, 1996, the number of shares 
of Common Stock purchased from the Company, the total consideration paid and 
the average price per share paid by the Company's existing shareholders and 
by the new investors purchasing shares of Common Stock from the Company in 
the Offering (before deducting estimated underwriting discounts and offering 
expenses payable by the Company): 
<TABLE>
<CAPTION>

                           Shares Purchased (1)        Total Consideration 
                         ------------------------   -------------------------- 
                                                                                  Average Price 
                            Number       Percent        Amount       Percent        Per Share 
                          -----------   ---------    -------------   ---------   --------------- 
<S>                        <C>             <C>       <C>                <C>          <C>    
Existing shareholders      4,213,447       62.8%     $   537,326        1.8%         $ 0.13 
New investors  ........    2,500,000       37.2       30,000,000       98.2           12.00 
                          -----------   ---------    -------------   ---------   --------------- 
  Total  ..............    6,713,447      100.0%     $30,537,326      100.0% 
                          ===========   =========    =============   ========= 
</TABLE>

- ------ 
(1) Excludes: (i) an aggregate of 464,390 shares of Common Stock reserved for 
    issuance under the Company's 1995 Stock Option Plan, 1996 Stock Option 
    Plan and 1996 Non-Employee Director Stock Option Plan; (ii) 175,531 
    shares of Common Stock reserved for issuance to Mellon Bank, N.A. at a 
    nominal exercise price and 65,060 shares reserved for issuance pursuant 
    to warrants granted or to be granted with an exercise price equal to the 
    initial public offering price; and (iii) 83,333 shares of Common Stock 
    reserved for issuance upon the conversion of the Company's $1.0 million 
    Convertible Note (at an assumed conversion price of $12.00 per share). 
    See "Acquisition History," "Management -- Stock Option Plans" and 
    "Description of Capital Stock -- Warrants and Convertible Note." 
    

                                      18 
<PAGE>

                    SELECTED FINANCIAL AND OPERATING DATA 
   

                (DOLLARS IN THOUSANDS, EXCEPT PER SHARE DATA) 

   The selected financial and operating data of the Company for each of the 
five years in the period ended December 31, 1995 are derived from the 
financial statements of the Company which have been audited by Coopers & 
Lybrand L.L.P., independent accountants. The selected financial and operating 
data as of June 30, 1996 and for the six months ended June 30, 1995 and 1996 
are derived from the unaudited financial statements of the Company and, in 
the opinion of management, include all adjustments (consisting only of normal 
recurring adjustments) which are necessary to present fairly the results of 
operations and financial position for such periods. The results for the six 
months ended June 30, 1996 are not necessarily indicative of the results to 
be expected for the full year. The following data should be read in 
conjunction with the Company's actual and pro forma consolidated financial 
statements and the notes thereto and "Management's Discussion and Analysis of 
Financial Condition and Results of Operations" included elsewhere in this 
Prospectus. 
<TABLE>
<CAPTION>

                                                    Years Ended December 31,                                         
                         ---------------------------------------------------------------------------------------   
                             1991          1992           1993          1994               1995         
                          -----------   -----------    -----------   -----------  ------------------------------   
                                                                                                      Pro  
                                                                                      Actual       Forma(1)(2)       
                                                                                     -------      -------------
<S>                       <C>           <C>            <C>           <C>            <C>            <C>           
Statement of Income Data: 
   Revenue ............   $  3,792      $  5,822       $  7,445      $  8,578       $ 12,733       $   34,509    
   Operating costs and 
     expenses: 
     Payroll and related 
        expenses ......      1,892         3,058          4,123         4,558          6,797           16,412    
     Selling, general 
        and 
        administrative 
        expenses ......      1,457         2,013          2,391         2,674          4,042           12,531    
     Depreciation and 
        amortization 
        expense .......         40            95            141           215            348            1,529    
                          -----------   -----------    -----------   -----------   --------------   ------------ 
   Income from 
     operations  ......        403           656            790         1,131          1,546            4,037    
   Other income (expense)       (1)           15             11           (45)          (180)            (212)   
                          -----------   -----------    -----------   -----------   --------------   ------------ 
   Income before income 
     taxes  ...........        402           671            801         1,086          1,366            3,825    
   Pro forma provision for 
     income taxes (4) .        160           268            320           434            546            1,659    
                          -----------   -----------    -----------   -----------   --------------   ------------ 
   Pro forma net income(4) $    242     $    403       $    481      $    652        $   820        $   2,166    
                          ===========   ===========    ===========   ===========   ==============   ============ 
   Pro forma net income per 
     share  ...........                                  $ 0.17(5)   $  0.35         $  0.22(5)     $    0.23 
                                                                                   ==============   ============ 
   Pro forma weighted 
     average shares 
     outstanding  .....                                                            4,745,229(5)     6,211,179    
                                                                                   ==============   ============ 
Operating Data: 
   Total value of accounts 
     referred  ........   $178,529      $150,707       $199,108      $281,387   $    431,927       $1,134,000    
   Average fee ........       14.4%         16.9%          20.2%         22.5%          22.4%          N/A   
    

</TABLE>

<PAGE>

   
<TABLE>
<CAPTION>

                                    Six Months Ended June 30, 
                           -------------------------------------------- 
                               1995                   1996 
                           -----------  ------------------------------ 
                                                            Pro
                                           Actual        Forma(2)(3)
                                           ------        -----------
<S>                         <C>        <C>                <C>        
Statement of Income Data: 
   Revenue ............     $  5,546   $     12,543       $   19,319 
   Operating costs and 
     expenses: 
     Payroll and related 
        expenses ......        2,956          5,954            9,479 
     Selling, general 
        and 
        administrative 
        expenses ......        1,745          4,095            6,516 
     Depreciation and 
        amortization 
        expense .......          116            423              833 
                           -----------   --------------   ------------ 
   Income from 
     operations  ......          729          2,071            2,491 
   Other income (expense)        (73)         (310)              (19) 
                           -----------   --------------   ------------ 
   Income before income 
     taxes  ...........          656          1,761            2,472 
   Pro forma provision for 
     income taxes (4) .          262            704            1,053 
                          ----------     ----------       ---------- 
   Pro forma net income(4)                 $  1,057       $    1,419 
                                         ==========       ========== 
   Pro forma net income
     per share  ...........                $   0.22(5)     $    0.23 
                                         =========        ========== 
   Pro forma weighted 
     average shares 
     outstanding  .....                  4,750,259(5)      6,216,209 
                                         ==========       ==========
Operating Data: 
   Total value of accounts 
     referred  ........    $ $180,783   $  373,499       $   664,905 
   Average fee ........          21.7%        24.0%            24.3% 

    
</TABLE>


<TABLE>
<CAPTION>
   

                                                            December 31,                           June 30, 1996 
                                          ------------------------------------------------  -------------------------- 
                                                                                                           Pro Forma 
                                           1991      1992       1993      1994      1995      Actual    As Adjusted(6) 
                                          -------   -------    -------   -------   -------   --------    -------------- 
<S>                                       <C>       <C>        <C>       <C>       <C>       <C>            <C>     
Balance Sheet Data: 
   Cash and cash equivalents ..........   $  355    $  421     $  562    $  526    $  805    $   990        $ 9,515 
   Working capital ....................      179       362        445       473       812      2,458         11,600 
   Total assets .......................    1,546     2,177      2,449     4,106     7,873     14,655         35,263 
   Long-term debt, net of current
     portion ..........................      108       144         59       732     2,593      7,356          1,710 
   Shareholders' equity ...............      403       686        876     1,423     2,051      3,151         26,982 
    
</TABLE>

                                     19
<PAGE>

(1) Assumes that the acquisitions of MAB, TCD and Eastern occurred on January 
    1, 1995. 

(2) Gives effect to: (i) the reduction of certain redundant operating costs 
    and expenses that were immediately identifiable at the time of the 
    acquisitions; (ii) the elimination of interest expense associated with 
    acquisition related debt assumed to be repaid with offering proceeds; and 
    (iii) the issuance of 1,715,950 shares of Common Stock (at an assumed 
    initial public offering price of $12.00 per share) which, net of 
    estimated underwriting commissions and offering expenses payable by the 
    Company, would be sufficient to repay acquisition related debt of $15.0 
    million and to fund the distribution of undistributed S Corporation 
    earnings through the Termination Date (estimated at $3.0 million) to 
    existing shareholders of the Company. See Pro Forma Consolidated 
    Financial Statements. 

(3) Assumes that the acquisition of MAB occurred on January 1, 1995. 

   
(4) Prior to the Termination Date, the Company operated as an S Corporation 
    for income tax purposes and accordingly was not subject to federal or 
    state income taxes prior to such date. Accordingly, the historical 
    financial statements do not include a provision for federal and state 
    income taxes for such periods. Pro forma net income has been computed as 
    if the Company had been fully subject to federal and state income taxes 
    for all periods presented. See Note 12 of Notes to Pro Forma Consolidated 
    Financial Statements. 
    

(5) Assumes that the Company issued 250,000 shares of Common Stock (at an 
    assumed initial public offering price of $12.00 per share) to fund the 
    distribution of undistributed S Corporation earnings (estimated at $3.0 
    million) through the Termination Date to existing shareholders of the 
    Company. 

(6) Gives effect to: (i) the MAB acquisition and (ii) the sale of the 
    2,500,000 shares of Common Stock offered by the Company hereby (at an 
    assumed initial public offering price of $12.00 per share) and the 
    application of the net proceeds therefrom as set forth in "Use of 
    Proceeds." 

                                      20
<PAGE>

                   MANAGEMENT'S DISCUSSION AND ANALYSIS OF 
                FINANCIAL CONDITION AND RESULTS OF OPERATIONS 

OVERVIEW 

   NCO is a leading provider of accounts receivable management and other 
related services such as customer service call centers, telemarketing, 
telephone-based auditing and other outsourced administrative services. In 
1995, accounts receivable management services comprised more than 95% of the 
Company's revenue; however, the Company expects other related services to 
represent a greater portion of its business in the future. As a result of 
rapid internal growth and selected strategic acquisitions, the Company's 
revenue has grown from $7.4 million in 1993 to $34.5 million in 1995 on a pro 
forma basis, giving effect to the Eastern, TCD and MAB acquisitions. 
Currently, NCO operates eight call centers with 689 workstations in 
Pennsylvania, New York, Maryland, Ohio, Kansas and Colorado. 

   
   The Company has historically generated substantially all of its revenue 
from the recovery of delinquent accounts receivable on a contingency fee 
basis. Contingency fees typically range from 15% to 35% of the amount 
recovered on behalf of the Company's clients, but can range from 6% for the 
management of accounts placed early in the recovery cycle to 50% for accounts 
which have been serviced extensively by the client or by other third-party 
providers. In addition, the Company generates revenue from fixed fees for 
certain accounts receivable management and other related services. Revenue is 
earned and recognized upon collection of the accounts receivable for 
contingency fees and as work is performed for fixed fee services. Although 
its average accounts receivable management fee has increased from 20.2% in 
1993 to 24.0% for the six months ended June 30, 1996, the Company expects to 
remain among the low cost providers of accounts receivable management 
services; accordingly, the Company does not expect its average contingency 
fee to increase materially in the future. The Company enters into contracts 
with most of its clients which define, among other things, fee arrangements, 
scope of services and termination provisions. Clients may usually terminate 
such contracts on 30 or 60 days notice. In the event of termination, however, 
clients typically do not withdraw accounts referred to the Company prior to 
the date of termination, thus providing the Company with an ongoing stream of 
revenue from such accounts which diminishes over time. 
    

   The Company's costs consist principally of payroll and related costs, 
selling, general and administrative costs, and depreciation and amortization. 
Payroll costs and related expenses consist of wages and salaries, 
commissions, bonuses and benefits for all employees of the Company, including 
management and administrative personnel. As the Company has grown, payroll 
costs as a percentage of revenue have gradually declined. Selling, general 
and administrative expenses, which include postage, telephone and mailing 
costs, and other costs of collections as well as expenses which directly 
support the operations of the business including facilities costs, equipment 
maintenance, sales and marketing, data processing, professional fees and 
other management costs, have remained relatively constant as a percentage of 
revenue since 1993. 

   
   Since 1994, the Company has made four acquisitions which have had a 
significant impact on the Company's financial condition and results of 
operations. With the BRM, Eastern, TCD and MAB acquisitions, the Company has: 
(i) increased its penetration of the utilities, healthcare, financial 
services and telecommunications markets; (ii) established a presence in the 
education and insurance markets; (iii) increased its base of national 
clients; and (iv) expanded NCO's geographic presence by adding six offices in 
six states. Pro forma revenues from these four acquired businesses accounted 
for approximately 69.5% of the Company's pro forma revenue in 1995. With this 
rapid increase in revenues, the Company has been able to achieve significant 
economies of scale by eliminating certain redundant expenses, reducing the 
workforce of the acquired companies, and in the case of BRM and TCD, closing 
two offices. The Company regularly reviews various strategic acquisition 
opportunities and periodically engages in discussions regarding such possible 
acquisitions. 
    

   To date, all of the Company's acquisitions have been accounted for under 
the purchase method of accounting with the results of the acquired companies 
included in the Company's statements of income beginning on the date of 
acquisition. In pursuing acquisitions, the Company typically seeks to serve 
new geographic markets or industries, expand its presence in its existing 
markets or add complementary services. Upon completion of an acquisition, the 
Company immediately focuses on achieving operating efficiencies by 
eliminating redundant expenses and reducing certain other expenses to levels 
consistent with the Company's current operating results. Included elsewhere 
in this prospectus are Pro Forma Consolidated Financial Statements which show 
the effect 

                                      21 
<PAGE>

of the Eastern, TCD and MAB acquisitions as if the results of each acquired 
company had been included in the Company's statement of income throughout the 
year ended December 31, 1995 and the six months ended June 30, 1996 and for 
balance sheet purposes at June 30, 1996. 

   For the periods shown, the Company had been treated for federal and state 
income tax purposes as an S Corporation. As a result, the Company's 
shareholders, rather than the Company, were taxed directly on the earnings of 
the Company for federal and certain state income tax purposes. The Company 
terminated its status as an S Corporation effective September 3, 1996 and is 
now subject to federal and state income taxes at applicable C Corporation 
rates. Accordingly, the pro forma provision for income taxes assumes that the 
Company was subject to federal and state income taxes for all prior periods. 

RESULTS OF OPERATIONS 

   The following tables set forth income statement data on an historical and 
pro forma basis as a percentage of revenue: 
   

<TABLE>
<CAPTION>

                                           Years Ended December 31,              Six Months Ended June 30, 
                                  ------------------------------------------  ------------------------------- 
                                    1993       1994             1995             1995            1996 
                                  --------   --------   --------------------   --------  -------------------- 
                                                                      Pro                               Pro 
                                                         Actual      Forma                 Actual      Forma 
                                                         --------   --------              --------    -------- 
<S>                                <C>        <C>         <C>        <C>        <C>        <C>         <C>    
Revenue  ......................    100.0%     100.0%      100.0%     100.0%     100.0%     100.0%      100.0% 
Operating costs and expenses: 
     Payroll and related expenses   55.4       53.1        53.4       47.6       53.3       47.5        49.1 
     Selling, general and 
        administrative expenses .   32.1       31.2        31.7       36.3       31.5       32.6        33.7 
     Depreciation and 
        amortization expense ..      1.9        2.5         2.7        4.4        2.1        3.4         4.3 
                                  --------   --------    --------   --------   --------   --------    -------- 
          Total  ..............     89.4       86.8        87.8       88.3       86.9       83.5        87.1 
                                  --------   --------    --------   --------   --------   --------    -------- 
Income from operations  .......     10.6       13.2        12.2       11.7       13.1       16.5        12.9 
Other income (expense)  .......      0.1       (0.5)       (1.4)      (0.6)      (1.3)      (2.5)       (0.1) 
                                  --------   --------    --------   --------   --------   --------    -------- 
Income before income taxes  ...     10.7       12.7        10.8       11.1       11.8       14.0        12.8 
Pro forma provision for income 
   taxes ......................      4.3        5.1         4.3        4.8        4.7        5.6         5.5 
                                  --------   --------    --------   --------   --------   --------    -------- 
Pro forma net income  .........      6.4%       7.6%        6.5%       6.3%       7.1%       8.4%        7.3% 
                                  ========   ========    ========   ========   ========   ========    ======== 
    
</TABLE>

PRO FORMA COMPARED TO ACTUAL RESULTS OF OPERATIONS 

   Pro forma operating data for the year ended December 31, 1995 and the six 
months ended June 30, 1996 assume that the MAB, TCD and Eastern acquisitions 
were consummated at the beginning of the respective periods. Pro forma 
adjustments have been made to reflect the elimination of certain expenses 
that were immediately identifiable at the time of the acquisitions, including 
the immediate elimination of certain redundant collection and administrative 
personnel. See "Acquisition History -- Financial Impact of Acquisitions" and 
"Notes to Pro Forma Consolidated Financial Statements." In each of the 
acquisitions, the Company acquired businesses with higher cost structures 
than the Company. In the months following the acquisitions of TCD, Eastern 
and BRM, the Company leveraged its infrastructure to realize additional 
operating efficiencies in order to bring the cost structure of acquired 
companies in line with NCO's current operating results. These other cost 
savings include: (i) further reductions in payroll and related expenses 
relating primarily to redundant collections and administrative personnel, 
(ii) further reduction in rent and other facilities costs, and (iii) 
reduction in certain expenses such as telephone, mailing and data processing. 
Management believes it will realize similar cost savings from the MAB 
acquisition, although no assurances can be given that such cost savings will 
be realized. Due to the higher cost structures of the acquired businesses and 
the fact that all expected expense savings are not reflected in pro forma 
adjustments, certain pro forma operating percentages compare unfavorably to 
actual operating percentages for the periods under consideration. 

SIX MONTHS ENDED JUNE 30, 1996 COMPARED TO SIX MONTHS ENDED JUNE 30, 1995 

   Revenue. Revenue increased $7.0 million or 126.1% to $12.5 million for the 
six-month period ended June 30, 1996 from $5.5 million for the comparable 
period in 1995. Of this increase, $3.7 million was attributable to 

                                      22 
<PAGE>

the TCD acquisition completed in January 1996, and $1.0 million was 
attributable to the Eastern acquisition completed in August 1995. 
Additionally, $973,000 of the increase was due to a full six months of 
revenue in 1996 from a contract awarded to the Company by a government agency 
in April 1995. Revenue from other related services, which became an area of 
focus in 1996, increased $586,000 to $682,000 for the six months ended June 
30, 1996 from $96,000 for the comparable period in 1995. The balance of the 
revenue increase was attributable to the addition of new clients and a growth 
in business from existing clients. 

   Payroll and related expenses. Payroll and related expenses increased $3.0 
million to $6.0 million for the six months ended June 30, 1996 from $3.0 
million for the comparable period in 1995, but decreased as a percentage of 
revenue to 47.5% from 53.3%. The decrease in payroll and related expenses as 
a percentage of revenue was primarily the result of spreading the relatively 
fixed costs of management and administrative personnel over a larger revenue 
base, as well as eliminating redundant administrative staff following the TCD 
and Eastern acquisitions. 

   Selling, general and administrative expenses. Selling, general and 
administrative expenses increased $2.4 million to $4.1 million for the six 
months ended June 30, 1996, from $1.7 million for the comparable period in 
1995, and also increased as a percentage of revenue to 32.6% from 31.5%. A 
large percentage of the increase was due to the increased costs associated 
with litigation management services performed by the Company on behalf of its 
clients in states where the laws are more conducive to the utilization of the 
legal process for the recovery of delinquent accounts. In addition, the 
Company experienced increased costs as a result of a change in business mix 
which required the increased use of national databases and credit reporting 
services. These increases were offset in part by operating efficiencies 
resulting from the TCD acquisition. 

   Depreciation and amortization. Depreciation and amortization increased to 
$423,000 for the six months ended June 30, 1996 from $116,000 for the 
comparable period in 1995. Of this increase, $233,000 was a result of the TCD 
and Eastern acquisitions. The remaining $74,000 consisted of amortization of 
deferred financing charges and depreciation resulting from capital 
expenditures incurred in the ordinary course of business. 

   Other income (expense). Interest expense increased $309,000 for the six 
months ended June 30, 1996 from the comparable period in 1995, primarily due 
to increased borrowings associated with the acquisitions of TCD and Eastern. 
Other income (expense) for the six months ended June 30, 1995, also included 
a loss from the disposal of assets of $49,000. 

   
   Net income. Net income pro forma for taxes increased to $1.1 million for 
the six months ended June 30, 1996 from $394,000 for the comparable period in 
1995, a 168% increase. Net income pro forma for taxes includes a provision 
for federal and state income taxes at an assumed rate of 40% for the six 
months ended June 30, 1996 and 1995. 
    

YEAR ENDED DECEMBER 31, 1995 COMPARED TO YEAR ENDED DECEMBER 31, 1994 

   Revenue. Revenue increased $4.2 million or 48.4% to $12.7 million in 1995 
from $8.6 million in 1994. In 1995, the Company initiated a marketing program 
targeted at larger, national accounts. As a result, the Company experienced 
38% internal growth from the addition of new clients and growth in business 
from existing clients. This growth includes approximately $1.3 million from a 
contract with a governmental agency awarded in April 1995. In addition to 
strong internal growth, approximately $808,000 of the increase in revenue was 
attributable to the Eastern acquisition, and $437,000 was attributable to a 
full year of operations of BRM in 1995 versus eight months in 1994. This was 
partially offset by a decrease in revenue from outsourcing projects to 
$259,000 in 1995 from $357,000 in 1994. Approximately $300,000 of revenue 
from outsourcing projects in 1994 was from a one-time project completed in 
the first quarter of 1994. 

   Payroll and related expenses. Payroll and related expenses increased $2.2 
million to $6.8 million in 1995 from $4.6 million in 1994, and increased 
slightly as a percentage of revenue to 53.4% from 53.1%. During the fourth 
quarter of 1995, the Company hired a Vice President of Collection, as well as 
20 additional telephone representatives necessary for two outsourcing 
projects which did not generate revenue until the first quarter of 1996. In 
addition, the one-time outsourcing project completed during the first quarter 
of 1994 had lower payroll and related expenses as a percentage of revenue. 
The increases in personnel were partially offset by spreading the relatively 
fixed costs of the Company's management and administrative personnel over a 
larger revenue base, as well as the elimination of redundant administrative 
staff related to the Eastern acquisition. 

                                       23
<PAGE>

   Selling, general and administrative expenses. Selling, general and 
administrative expenses increased $1.3 million to $4.0 million in 1995, from 
$2.7 million in 1994 and increased as a percentage of revenue to 31.7% from 
31.2%. These increases were primarily due to higher data processing and 
facilities costs in anticipation of growth and to allow for the rapid 
assimilation of the TCD acquisition in the first quarter of 1996 without 
having to purchase short-term administrative services from the parent company 
of TCD during the post-acquisition transition. 

   Depreciation and amortization. Depreciation and amortization increased to 
$348,000 in 1995 from $215,000 in 1994. Of this increase, $90,000 was 
attributable to the Eastern and BRM acquisitions. The remaining $43,000 
consisted of amortization of deferred financing charges and depreciation 
resulting from capital expenditures incurred in the ordinary course of 
business. 

   Other income (expense). Interest expense increased to $180,000 in 1995 
from $72,000, primarily due to increased borrowings associated with the 
Eastern and BRM acquisitions. The Company recorded a $49,000 loss from the 
disposal of assets in 1995. 

   
   Net income. Net income pro forma for taxes increased to $820,000 for the 
year ended December 31, 1995 from $652,000 in 1994, representing a 25.7% 
increase. Net income pro forma for taxes includes a provision for federal and 
state income taxes at an assumed rate of 40% for the years ended December 31, 
1995 and 1994. 
    

YEAR ENDED DECEMBER 31, 1994 COMPARED TO YEAR ENDED DECEMBER 31, 1993 

   Revenue. Revenue increased $1.2 million or 15.2% to $8.6 million in 1994 
from $7.4 million in 1993. Of this increase, $959,000 was attributable to the 
BRM acquisition completed in April 1994. The remainder of the increase was 
due to the addition of new clients and from growth in business from existing 
clients, partially offset by a reduction resulting from the completion of the 
one-time client project in February 1994. 

   Payroll and related expenses. Payroll and related expenses increased 
$436,000 to $4.6 million in 1994 from $4.1 million in 1993, but as a 
percentage of revenue, decreased to 53.1% from 55.4%. Payroll and related 
expenses as a percentage of revenue were lower in 1994 primarily as a result 
of spreading the relatively fixed costs of the Company's management and 
administrative personnel over a larger revenue base, as well as the 
elimination of duplicative administrative staff related to the BRM 
acquisition. 

   Selling, general and administrative expenses. Selling, general and 
administrative expenses increased $283,000 to $2.7 million in 1994, from $2.4 
million in 1993. As a percentage of revenue, selling, general and 
administrative expenses decreased to 31.2% from 32.1%. During 1993, the 
Company performed services under a one-time contract which had a lower cost 
structure than the Company's core business; however, in 1994, the Company was 
able to achieve economies of scale by spreading its fixed costs over a larger 
revenue base. The Company also closed an office and eliminated duplicative 
costs in connection with the BRM acquisition. 

   Depreciation and amortization. Depreciation and amortization increased to 
$215,000 in 1994 from $141,000 in 1993. Of this increase, $61,000 was the 
result of the BRM acquisition. The remaining $13,000 consisted of 
depreciation resulting from capital expenditures incurred in the ordinary 
course of business. 

   Other income (expense). Interest expense increased to $72,000 in 1994 from 
$14,000 in 1993, primarily due to increased borrowings associated with the 
BRM acquisition. 

   
   Net income. Net income pro forma for taxes increased to $652,000 for the 
year ended December 31, 1994 from $481,000 in 1993, representing a 35.6% 
increase. Net income pro forma for taxes includes a provision for federal and 
state income taxes at an assumed rate of 40% for the years ended December 31, 
1994 and 1993. 
    

QUARTERLY RESULTS 

   The following table sets forth selected actual historical financial data 
for the calendar quarters of 1994 and 1995, and for the first two calendar 
quarters of 1996. This quarterly information is unaudited but has been 
prepared on a basis consistent with the Company's audited financial 
statements presented elsewhere herein and, in the Company's opinion, includes 
all adjustments (consisting only of normal recurring adjustments) necessary 
for a fair presentation of the information for the quarters presented. The 
operating results for any quarter are not necessarily indicative of results 
for any future period. 

                                      24 
<PAGE>

<TABLE>
<CAPTION>
                                                                 Quarter Ended 
                 -------------------------------------------------------------------------------------------------------------- 
                                    1994                                         1995                              1996 
                 -------------------------------------------   ------------------------------------------  -------------------- 
                   Mar.        Jun.       Sept.      Dec.        Mar.       Jun.       Sept.      Dec.        Mar.       Jun. 
                    31          30         30         31          31         30         30         31          31         30 
                 ---------   --------    --------   --------   --------   --------    --------   --------   --------   -------- 
                                                             (dollars in thousands) 
<S>               <C>         <C>        <C>        <C>         <C>        <C>        <C>        <C>         <C>        <C>    
Revenue  .....    $2,087      $2,147     $2,188     $2,156      $2,544     $3,002     $3,480     $3,707      $6,044     $6,499 
Income from 
  operations .       431         173        280        247         244        485        496        320         915      1,156 
Net income  ..       436         160        262        228         227        429        460        250         760      1,001 
</TABLE>

<TABLE>
<CAPTION>
   

                                                                 Quarter Ended 
                 ------------------------------------------------------------------------------------------------------------- 
                                    1994                                        1995                              1996 
                 ------------------------------------------   ------------------------------------------  -------------------- 
                   Mar.       Jun.       Sept.      Dec.        Mar.       Jun.       Sept.      Dec.        Mar.       Jun. 
                    31         30         30         31          31         30         30         31          31         30 
                 --------   --------    --------   --------   --------   --------    --------   --------   --------   -------- 
                                                         (as a percentage of revenue) 
<S>               <C>        <C>         <C>        <C>        <C>        <C>         <C>        <C>        <C>        <C>    
Revenue  .....    100.0%     100.0%      100.0%     100.0%     100.0%     100.0%      100.0%     100.0%     100.0%     100.0% 
Income from 
  operations .     20.7        8.0        12.8       11.5        9.6       16.2        14.3        8.6       15.1       17.8 
Net income  ..     20.9        7.4        12.0       10.6        8.9       14.3        13.2        6.7       12.6       15.4 
</TABLE>
    

   In the past, the Company has experienced quarterly fluctuations in 
operating expenses. Due to the low revenue base of the Company at the time 
these costs were incurred, the impact of these fluctuations was more 
significant than if they had occurred at the Company's current revenue base. 
For instance, the fourth quarter of 1995 included additional costs primarily 
due to increases in data processing and facilities costs in anticipation of 
growth and to allow for the rapid assimilation of the TCD acquisition. The 
second quarter of 1994 included $94,000 of moving and acquisition costs 
related to the BRM acquisition. The first quarter of 1994 included $300,000 
of revenue related to the completion of a project which had a lower than 
normal cost structure. 


<PAGE>

   The Company could experience quarterly variations in revenue and operating 
income as a result of many factors, including the timing of clients' 
referrals of accounts, the timing of acquisitions that may be effected in the 
future, the timing of the hiring of personnel, the timing of additional 
selling, general and administrative expenses incurred to support new business 
and changes in the Company's revenue mix among its various service offerings. 
In connection with certain contracts, the Company could incur costs in 
periods prior to recognizing revenue under those contracts. In addition, the 
Company must plan its operating expenditures based on revenue forecasts, and 
a revenue shortfall below such forecast in any quarter would likely adversely 
affect the Company's operating results for the quarter. While the effects of 
seasonality of NCO's business have historically been obscured by its rapid 
growth, the Company's business tends to be slower in the third and fourth 
quarter of the year due to the summer and the holiday seasons. 

LIQUIDITY AND CAPITAL RESOURCES 

   The Company's primary sources of cash have historically been cash flow 
from operations and bank borrowings. Cash has been used for acquisitions of 
accounts receivable management companies and distributions to shareholders, 
and for purchases of equipment and working capital to support the Company's 
growth. 

   Cash provided by operating activities was $1.7 million, $2.0 million, $1.1 
million, and $980,000 for the six months ended June 30, 1996, and for the 
years 1995, 1994, and 1993, respectively. The increases in each period were 
due to increases in net income before non-cash charges which were partially 
offset by cash used for working capital during the six months ended June 30, 
1996 and the calendar year 1994; and partially increased by decreases in 
working capital for the years 1993 and 1995. 

   Cash used in investing activities was $5.3 million, $2.0 million, $1.1 
million, and $135,000 for the six months ended June 30, 1996 and for the 
years 1995, 1994, and 1993, respectively. In April 1994 the Company purchased 
certain assets of BRM for consideration consisting in part of $1.0 million in 
cash and the issuance of a $127,000 promissory note. In August 1995, the 
Company purchased certain assets of Eastern for $1.6 million in cash and the 
assumption of a non-interest bearing note payable of $252,000 and certain 
other accounts payable in the amount of $209,000. In January 1996, the 
Company purchased all the assets of TCD for $4.8 million in cash. In 
September 1996, the Company purchased all the outstanding stock of MAB for 
$8.0 million in 

                                      25 
<PAGE>

cash and the issuance of a $1.0 million, five-year convertible note to the 
principal shareholder of MAB. The note is convertible into the Common Stock 
of the Company at the initial public offering price and bears interest 
payable monthly at a rate of 8.0% per annum. The Company financed the cash 
portion of these acquisitions with bank borrowings. These acquisitions 
collectively resulted in goodwill estimated at $14.5 million, which is being 
amortized at approximately $749,000 per year. See "Acquisition History." 

   Cash provided by financing activities was $3.8 million and $280,000 for 
the six months ended June 30, 1996 and the year ended December 31, 1995, 
respectively. Cash used in financing activities was $35,000 and $704,000 in 
1994 and 1993, respectively. Bank borrowings have been the Company's primary 
source of cash from financing activities and have been used for distributions 
to shareholders and for acquisitions of accounts receivable management 
companies. The Company borrowed from its bank $4.5 million, $2.4 million and 
$1.0 million for the six months ended June 30, 1996 and the years 1995 and 
1994, respectively. Distributions to shareholders were $752,000, $1.1 
million, $813,000 and $658,000 for the six months ended June 30, 1996 and the 
years 1995, 1994, and 1993, respectively. The Company expects to distribute 
previously undistributed S Corporation earnings through the Termination Date 
(which are expected to be approximately $3.0 million) using a portion of the 
net proceeds of the Offering. See "Use of Proceeds" and "Dividend Policy and 
Prior S Corporation Status." 

   
   In July 1995 the Company entered into a revolving credit agreement with 
Mellon Bank, N.A. which provided for borrowings up to $7.0 million at an 
interest rate equal to prime plus 1.375%, which was recently increased to 
$15.0 million, to be utilized for working capital and strategic acquisitions. 
The current outstanding principal balance under the revolving credit line is 
$15.0 million. The revolving credit line is collateralized by substantially 
all the assets of the Company and includes certain financial covenants such 
as maintaining minimum working capital and net worth requirements and 
includes restrictions on capital expenditures and distributions to 
shareholders. The Company has received a commitment letter from its bank to 
increase the revolving credit facility to $25.0 million and decrease the rate 
of interest to 2.5% above LIBOR upon completion of the Offering provided that 
the Company receives minimum net proceeds of $24.0 million from the Offering. 

   In connection with entering into the original revolving credit agreement, 
the Company recorded deferred charges of approximately $135,000 relating 
primarily to bank and legal fees. The Company also issued a warrant to the 
bank exercisable for an aggregate of 175,531 shares of the Company's Common 
Stock. The warrant expires on July 31, 2005 and is exercisable for nominal 
consideration. The warrant has been capitalized on the balance sheet as 
deferred charges and is being amortized over the four-year life of the credit 
facility. In connection with the expansion of the line of credit in September 
1996, the Company recorded deferred charges of $120,000 primarily relating to 
bank charges and legal fees. In addition, the Company issued an additional 
warrant to the bank for 46,560 shares of Common Stock. The Company also has 
agreed to grant an additional warrant to purchase 18,500 shares of Common 
Stock at an exercise price equal to the initial public offering price in 
consideration for the increase in the revolving credit facility. 

   In addition to equipment financed under operating leases, capital 
expenditures were $78,000, $298,000 and $426,000 in 1994, 1995 and the first 
six months of 1996, respectively. In addition to equipment anticipated to be 
financed under operating leases, the Company anticipates that capital 
expenditures will be approximately $1,250,000 and $1,750,000 for 1996 and 
1997, respectively, none of which is pursuant to a firm commitment. 
    

   The Company believes that funds generated from operations, together with 
existing cash, the net proceeds from the Offering and available borrowings 
under its revolving credit line will be sufficient to finance its current 
operations and planned capital expenditure requirements and internal growth 
at least through 1997. In addition, the Company believes it will have 
sufficient funds to make selected acquisitions. However, the Company could 
require additional debt or equity financing if it were to make any 
significant acquisitions for cash. The Company has no current commitments or 
agreements with respect to any acquisitions. 

   The Company will account for corporate income taxes in accordance with 
Statement of Financial Accounting Standards No. 109 (SFAS No. 109). On the 
Termination Date and upon application of SFAS No. 109, a net deferred tax 
asset of $81,000, representing cumulative temporary differences, was recorded 
in the financial statements. 

                                       26
<PAGE>

RECENTLY ISSUED ACCOUNTING STANDARD 

   In October 1995, the Financial Accounting Standards Board issued Statement 
of Financial Accounting Standards No. 123, ("SFAS 123") "Accounting for 
Stock-Based Compensation," which was adopted by the Company January 1, 1996. 
SFAS 123 affords two acceptable methods to account for stock-based 
compensation. Companies are encouraged, but are not required, to adopt the 
fair value method of accounting for employee stock-based transactions. 
Companies are also permitted to continue to account for such transactions 
under Accounting Principles Board Opinion No. 25, "Accounting for Stock 
Issued to Employees," but would be required to disclose in a note to the 
financial statements pro forma net income and, if presented, earnings per 
share as if the company had applied the new method of accounting. The 
accounting requirements of the new method are effective for all employee 
awards granted after the beginning of the year of adoption. The Company has 
elected the disclosure alternative allowed under SFAS 123 and has not 
recorded expense pursuant to the fair value method. Adoption of the new 
standard will have no effect on the Company's cash flows. 

                                      27 
<PAGE>

                                   BUSINESS 

   
   NCO is a leading provider of accounts receivable management and related 
services utilizing an extensive teleservices infrastructure. The Company 
develops and implements customized accounts receivable management solutions 
for clients' delinquent and current accounts. From eight call centers located 
in six states, the Company employs advanced workstations and sophisticated 
call management systems comprised of predictive dialers, automated call 
distribution systems, digital switching and customized computer software. 
Through efficient utilization of its technology and intensive management of 
human resources, the Company has achieved rapid growth in recent years. Since 
April 1994, the Company has made four acquisitions which have enabled it to 
increase its penetration of existing markets, establish a presence in certain 
new markets and realize significant operating efficiencies. In addition, the 
Company has leveraged its infrastructure by offering additional services 
including telemarketing, customer service call centers and other outsourced 
administrative services. The Company believes that it is among the 20 largest 
accounts receivable management companies in the United States. 
    

   The Company provides its services principally to educational 
organizations, financial institutions, healthcare organizations, 
telecommunications companies, utilities and government entities. In 1995, the 
Company provided services to such companies as Bell Atlantic Corporation, 
First Union Corporation, George Washington University Hospital, NationsBank 
and the University of Pennsylvania. The Company is paid on a contingency or 
fixed fee basis and seeks to develop long-term relationships with its 
clients. 

INDUSTRY BACKGROUND 

   Increasingly, companies are outsourcing many non-core functions to focus 
on revenue generating activities, reduce costs and improve productivity. In 
particular, many large corporations are recognizing the advantages of 
outsourcing accounts receivable management. This trend is being driven by a 
number of industry-specific factors. First, the complexity of accounts 
receivable management functions in certain industries has increased 
dramatically in recent years. For example, with the increasing popularity of 
HMOs and PPOs, healthcare institutions now face the challenge of billing not 
only large insurance companies but also individuals who are required to pay 
small, one-time co-payments. Second, changing regulations and increased 
competition in certain industries such as utilities and telecommunications 
have created new outsourcing opportunities. Third, the ability to implement 
cost-effective specialized accounts receivable management, customer support 
and telemarketing programs has improved dramatically in recent years with the 
development of sophisticated call and information systems. These programs 
require substantial capital investment, technical capabilities, human 
resource commitments and extensive management supervision. 

   The emphasis on cost-effective outsourcing solutions, the increasing 
sophistication of call center technology and the efficacy of third-party 
intervention in the recovery process has resulted in the steady growth of the 
accounts receivable management industry. Based on studies published by the 
ACA, an industry trade group, it is estimated that receivables referred to 
third parties for management and recovery in the United States increased from 
approximately $43.7 billion in 1990 to approximately $79.0 billion in 1994. 
The leading market segments within the overall accounts receivable management 
market are healthcare organizations, financial institutions and utilities 
which represented approximately 43%, 15% and 12%, respectively, or an 
aggregate of 70%, of total industry referrals in 1994. 

   
   The accounts receivable management industry is highly fragmented. Based on 
information obtained from the ACA, there are currently approximately 6,300 
accounts receivable management companies in operation, the majority of which 
are small local businesses. The Company believes that many small accounts 
receivable management companies have insufficient capital to expand and 
invest in call center technology and sophisticated workstations and are 
unable to adequately meet the standards demanded by businesses seeking to 
outsource their accounts receivable recovery function. In addition, there are 
a limited number of options for owners of such businesses to obtain liquidity 
or to sell their businesses. As a result, the Company believes that the 
industry will experience consolidation in the future and that strategic 
acquisition opportunities will continue to become available. 
    

BUSINESS STRATEGY 

   The Company strives to be a cost-effective, client service driven provider 
of accounts receivable management and other related teleservices to companies 
with substantial outsourcing needs. To achieve this goal, the Company's 
business strategy is based on the following key elements: 

                                       28
<PAGE>

   Efficient Utilization of Technology and Management Infrastructure to 
Improve Productivity. Efficient use of technology and intensive management of 
human resources enables the Company to provide cost-effective client 
solutions and perform large scale accounts receivable management programs. 
The Company has made a substantial investment in its teleservices 
infrastructure and is committed to utilizing the best available technologies 
to achieve operational efficiencies. This investment has enabled the Company 
to rapidly and efficiently integrate the acquisitions it has made. For 
example, in the TCD acquisition, the Company was able to reduce the workforce 
of 148 employees by approximately 40% while maintaining the same revenue 
base. The Company believes that its infrastructure is capable of supporting 
additional growth internally or through acquisitions without commensurate 
increases in costs. 

   Commitment to Client Service. NCO is committed to providing superior 
service to its clients. The Company works closely with its clients to 
identify particular needs, design appropriate recovery strategies and 
implement customized accounts receivable management programs. The Company 
maintains a client service department to promptly address client issues, 
assigns dedicated field service representatives to assist larger clients and 
offers clients the ability to electronically communicate with the Company and 
monitor operational activity. 

   
   Offer Low Cost Solutions. The Company seeks to be a low cost provider of 
accounts receivable management services by centralizing all administrative 
functions and minimizing overhead at all branch locations. Specifically, the 
Company has centralized such functions as payment processing, information 
systems, accounting, sales and marketing and human resources. 
    

   Target Larger Clients. The Company continues to focus on expanding its 
base of larger clients while at the same time continuing to pursue mid-size 
prospects that have traditionally comprised the Company's client base. While 
the Company's traditional clients have provided a stable revenue base, the 
Company believes that larger clients offer significant cross-selling 
opportunities as they continue to outsource more of their accounts receivable 
management, customer support and telemarketing functions. The Company 
believes that its size and increasing geographic diversity will help it to 
obtain larger national clients. 

GROWTH STRATEGY 

   In light of the increasing volume of accounts receivable referred for 
third party management, the greater emphasis on the outsourcing of non-core 
competencies by businesses and the fragmented nature of the industry, the 
Company believes there are significant opportunities to expand its business. 
The Company's growth strategy includes the following key elements: 

   Actively Pursue Strategic Acquisitions. The Company intends to take 
advantage of the fragmented nature of the accounts receivable management 
industry, along with opportunities in related industries, by making strategic 
acquisitions. Through selected acquisitions, the Company will seek to serve 
new geographic markets or industries, expand its presence in its existing 
vertical markets or add complementary service applications. For example, 
through the MAB acquisition, management believes that the Company will be 
able to further its penetration of the education market and expand its 
presence in the financial services market in the Midwest and Southern regions 
of the United States. The Company evaluates acquisitions using numerous 
criteria including size, management strength, service quality, industry 
focus, diversification of client base, operating characteristics and the 
ability to integrate the acquired businesses into the Company's operations 
and eliminate redundant costs. 

   Increase Market Penetration. The Company believes that its long-standing 
reputation as a quality provider of cost-effective accounts receivable 
management services is one of its most significant competitive advantages and 
intends to continue to build upon its reputation. The Company continually 
strives to increase its share of its clients' accounts receivable management 
business and to obtain new clients that have outsourced or are seeking to 
outsource these services. In particular, the Company will continue to focus 
on the education, financial services, healthcare, telecommunications and 
utilities industries. These industries include many large corporations which 
rely heavily on third-party providers for a substantial portion of their 
accounts receivable management needs. In addition, the Company believes there 
is significant opportunity for growth in certain new market segments, such as 
the retail credit card and insurance industries, in which it can leverage its 
accumulated business expertise and call center infrastructure. 

                                       29
<PAGE>

   
   Expand Service Offerings. The Company regularly seeks to leverage its 
infrastructure by expanding the array of services offered to clients by 
cross-selling existing services and by developing new value-added services 
that strengthen its long-term relationship with existing clients. For 
example, the Company has already begun providing other outsourced 
administrative services such as customer service call centers, telemarketing, 
telephone-based auditing and other administrative services outsourcing. 
Substantially all of these services are presently provided to clients who 
utilize NCO's accounts receivable management services; however, in the 
future, the Company plans to market these services to both existing and new 
clients. 

ACCOUNTS RECEIVABLE MANAGEMENT SERVICES 

   The Company provides a wide range of accounts receivable management 
services to its clients utilizing an extensive teleservices infrastructure. 
Although most of the Company's accounts receivable management services to 
date have focused on recovery of traditional delinquent accounts, the Company 
does engage in the recovery of current receivables and early stage 
delinquencies. The Company generates substantially all of its revenue from 
the recovery of delinquent accounts receivable on a contingency fee basis. In 
addition, the Company generates revenue from fixed fees for certain accounts 
receivable management and other related services. Contingency fees typically 
range from 15% to 35% of the amount recovered on behalf of the Company's 
clients, but can range from 6% for the management of accounts placed early in 
the accounts receivable cycle to 50% for accounts which have been serviced 
extensively by the client or by third-party providers. 
    

   Recovery activities typically include the following: 

   Management Planning. The Company's approach to accounts receivable 
management for each client is determined by a number of factors including 
account size and demographics, the client's specific requirements and 
management's estimate of the collectability of the account. The Company has 
developed a library of standard processes for accounts receivable management 
which is based upon its accumulated experience. The Company will integrate 
these processes with its client's requirements to create a customized 
recovery solution. In many instances, the approach will evolve and change as 
the relationship with the client develops and both parties evaluate the most 
effective means of recovering accounts receivable. The Company's standard 
approach, which may be tailored to the specialized requirements of its 
clients, defines and controls the steps that will be undertaken by the 
Company on behalf of the client and the manner in which data will be reported 
to the client. Through its systemized approach to accounts receivable 
management, the Company removes most decision making from the recovery staff 
and ensures uniform, cost-effective performance. 

   
   Once the approach has been defined, the Company electronically or manually 
transfers pertinent client data into its information system. Once the 
client's records have been established in the Company's system, the Company 
commences the recovery process. 
    

   Skip Tracing. In cases where the customer's telephone number or address is 
unknown, the Company systematically searches the United States Post Office 
National Change of Address service, consumer data bases, electronic telephone 
directories, credit agency reports, tax assessor and voter registration 
records, motor vehicle registrations, military records and other sources. The 
geographic expansion of banks, credit card companies, national and regional 
telecommunications companies and managed healthcare providers along with the 
mobility of consumers has increased the demand for locating the client's 
customers. Once the Company has located the customer, the notification 
process can begin. 

   Account Notification. The Company initiates the recovery process by 
forwarding an initial letter which is designed to seek payment of the amount 
due or open a dialogue with customers who cannot afford to pay at the current 
time. This letter also serves as an official notification to each customer of 
their rights as required by the federal Fair Debt Collection Practices Act. 
The Company continues the recovery process with a series of mail and 
telephone notifications. Telephone representatives remind the customer of 
their obligation, inform them that their account has been placed for 
collection with the Company and begin a dialogue to develop a payment 
program. 

   Credit Reporting. At a client's request, the Company will electronically 
report delinquent accounts to one or more of the national credit bureaus 
where it will remain for a period of up to seven years. The denial of future 
credit often motivates the payment of all past due accounts. 

                                       30
<PAGE>

   
   Litigation Management. When account balances are sufficient, the Company 
will also coordinate litigation undertaken by a nationwide network of 
attorneys that the Company utilizes on a routine basis. Typically, account 
balances must be in excess of $1,000 to warrant litigation and the client is 
asked to advance legal costs such as filing fees and court costs. Attorneys 
are generally compensated on a contingency fee basis. The Company's 
Collection Support staff manages the Company's attorney relationships and 
facilitates the transfer of all necessary documentation. 
    

   Payment Process. After the Company receives payment from the customer, it 
either remits the amount received net of its fee to the client or remits the 
entire amount received to the client and bills the client for its services. 

   Activity Reports. Clients are provided with a system-generated set of 
standardized or customized reports that fully describes all account activity 
and current status. These reports are typically generated monthly, however, 
the information included in the report and the frequency that the reports are 
generated can be modified to meet the needs of the client. 

   Quality Tracking. The Company emphasizes quality control throughout all 
phases of the accounts receivable management process. Some clients may 
specify an enhanced level of supervisory review and others may request 
customized quality reports. Large national credit grantors will typically 
have exacting performance standards which require sophisticated capabilities 
such as documented complaint tracking and specialized software to track 
quality metrics to facilitate the comparison of the Company's performance to 
that of its peers. 

OTHER SERVICES 

   The Company selectively provides other related services which complement 
its traditional accounts receivable management business and which leverage 
its teleservices infrastructure. The Company believes that the following 
services will provide additional growth opportunities for the Company. 

   Telemarketing. The Company provides telemarketing services for clients, 
including lead generation and qualification and the actual booking of 
appointments for a client's sales representatives. 

   
   Customer Service Call Center. The Company utilizes its communications and 
information system infrastructure to supplement or replace the customer 
service function of its clients. For example, the Company is currently 
engaged by PECO Energy Company, a regional utility, to function as its 
customer service department to field and respond to calls concerning new 
services which the utility is beginning to develop and offer. In this manner, 
the utility can focus on developing these services without investing the 
resources to build the in-house infrastructure necessary to respond to 
customer inquiries. 
    

   Accounts Receivable Outsourcing. The Company complements existing service 
lines by offering adjunct billing services to clients as an outsourcing 
option. Additionally, the Company can assist healthcare clients in the 
billing and management of third party insurance. 

   
   Custom Designed Business Applications. The Company has the ability to 
provide outsourced administrative and other back-office responsibilities 
currently conducted by its clients. For example, the Company was recently 
engaged by United Healthcare, a national health insurer, to assume all 
administrative operations for its COBRA and individual conversion coverage, 
including all responsibility for premium billing and payment processing, 
customer service call center and policy fulfillment. The Company also was 
engaged by Independence Blue Cross to audit its base of small business 
employer accounts to determine if individuals insured through these accounts 
were, in fact, employees. 
    

OPERATIONS 

   Technology and Infrastructure. Over the past five years, the Company has 
made a substantial investment in its call management systems such as 
predictive dialers, automated call distribution systems, digital switching 
and customized computer software. As a result, the Company believes it is 
able to address accounts receivable management activities more reliably and 
more efficiently than many other accounts receivable management companies. 
The Company's systems also permit network access to enable clients to 
electronically communicate with NCO and monitor operational activity on a 
real-time basis. 

                                       31
<PAGE>

   NCO provides its accounts receivable management services through the 
operation of eight state-of-the-art call centers which are electronically 
linked through the MFS Datanet ATM Network. The Company utilizes two 
Unix-based NCR 3455 computers which provide necessary redundancy (either 
computer can operate the system in the event of the failure of the other) and 
excess capacity for future growth. The computers are linked via network 
servers to the Company's 689 workstations which consist of personal computers 
and terminals that are linked to the microcomputers but do not have separate 
processors. 

   The Company maintains a predictive dialer at each of its Blue Bell, 
Pennsylvania and Cleveland, Ohio facilities to address its low balance, high 
volume accounts. These systems scan the Company's database and simultaneously 
initiate calls on all available telephone lines and determine if a live 
connection is made. Upon determining that a live connection has been made, 
the computer immediately switches the call to an available representative and 
instantaneously displays the associated account record on the 
representative's workstation. Calls that reach other signals, such as a busy 
signal, telephone company intercept or no answer, are tagged for statistical 
analysis and placed in priority recall queues or multiple-pass calling 
cycles. The system also automates virtually all recordkeeping and follow-up 
activities including letter and report generation. The Company's automated 
method of operations dramatically improves the productivity of the Company's 
collection staff. 

   
   The Company employs an eight person MIS staff led by a Vice President - 
Chief Information Officer. The Company maintains disaster recovery 
contingency plans and has implemented procedures to protect the loss of data 
against power loss, fire and other casualty. The Company has implemented a 
security system to protect the integrity and confidentiality of its computer 
system and data and maintains comprehensive business interruption and 
critical systems insurance on its telecommunications and computer systems. 
    

   Quality Assurance and Client Service. The Company's reputation for quality 
service is critical to acquiring and retaining clients. Therefore, the 
Company and its clients monitor the Company's representatives for strict 
compliance with the clients' specifications and the Company's policies. The 
Company regularly measures the quality of its services by capturing and 
reviewing such information as the amount of time spent talking with clients' 
customers, level of customer complaints and operating performance. In order 
to provide ongoing improvement to the Company's telephone representatives' 
performance and to assure compliance with the Company's policies and 
standards, quality assurance personnel monitor each telephone representative 
on a frequent basis and provide ongoing training to the representative based 
on this review. The Company's information systems enable it to provide 
clients with reports on a real-time basis as to the status of their accounts 
and clients can choose to network with the Company's computer system to 
access such information directly. 

   The Company maintains a client service department to promptly address 
client issues and questions and alert senior executives of potential problems 
that require their attention. In addition to addressing specific issues, a 
team of client service representatives will contact accounts on a regular 
basis in order to establish a close client rapport, determine the client's 
overall level of satisfaction and identify practical methods of improving the 
client's satisfaction. 

CLIENT RELATIONSHIPS 

   
   The Company's client base currently includes over 5,000 companies in such 
industries as education, financial services, healthcare, telecommunications 
and utilities. The Company's 10 largest clients in 1995 accounted for 
approximately 34.9% of the Company's revenue on a pro forma basis. In 1995, 
the City of Philadelphia Water Revenue Bureau accounted for 5.2% of total 
revenue on a pro forma basis and 14.1% on an actual basis. No other customer 
accounted for more than 10% of the Company's actual revenue in 1995. In 1995, 
the Company on a pro forma basis derived 31.2% of its referrals from 
educational organizations, 21.3% from financial institutions, 19.7% from 
healthcare organizations, 11.7% from telecommunications companies, 6.7% from 
utilities and 5.3% from government entities. 
    

                                       32
<PAGE>

   The following table sets forth a list of certain of the Company's key 
clients: 
   
<TABLE>
<CAPTION>

     Financial Services                   Healthcare                           Education 
 --------------------------   -----------------------------------   -------------------------------- 
<S>                              <C>                                         <C>
First Union Corporation      Reimbursement Technologies, Inc.      Pennsylvania Higher Education 
Mellon Bank. N.A.            Medical Center of Delaware             Assistance Agency 
NationsBank, N.A.            Franciscan Healthcare                 University of Pennsylvania 
The Progressive              George Washington University          Seton Hall University 
  Corporation                  Hospital                            Penn State University 
United Healthcare            Hutchinson Hospital Corporation       Rutgers University 
                                                                   University of Virginia 

      Telecommunications                    Utilities                         Government 
 ----------------------------   ----------------------------------   ----------------------------- 
Bell Atlantic Corporation      New York State Electric & Gas        Water Revenue Bureau, City 
NYNEX                          National Fuel Gas Distribution        of Philadelphia 
ATX Telecommunications          Corporation                         State of New Jersey Motor 
Frontier Cellular              PECO Energy Company                    Vehicle Services 
                               Boston Edison Company 
                               Western Resources Corporation 
    
</TABLE>

   The Company enters into contracts with most of its clients which define, 
among other things, fee arrangements, scope of services and termination 
provisions. Clients may usually terminate such contracts on 30 or 60 days 
notice. In the event of termination, however, clients typically do not 
withdraw accounts referred to the Company prior to the date of termination, 
thus providing the Company with an ongoing stream of revenue from such 
accounts which diminish over time. Under the terms of the Company's 
contracts, clients are not required to place accounts with the Company but do 
so on a discretionary basis. 

SALES AND MARKETING 

   
   The Company utilizes a focused and highly professional direct selling 
effort in which sales representatives personally cultivate relationships with 
prospects and existing clients. The Company's sales effort consists of a 23 
person direct sales force. Each sales representative is charged with 
identifying leads, qualifying prospects and closing sales. When appropriate, 
Company operating personnel will join in the sales effort to provide detailed 
information and advice regarding the Company's operational capabilities. 
Sales and operating personnel also work together to take advantage of 
potential cross-selling opportunities. The Company supplements its direct 
sales effort with print media and attendance at trade shows. 
    

   Many of the Company's prospective clients issue requests-for-proposals 
("RFPs") as part of the contract award process. The Company retains a 
technical writer for the purpose of preparing detailed, professional 
responses to RFPs. In addition, the effect of the Company's direct sales 
force in maintaining contact with the prospective client often allow them to 
serve in an informal advisory capacity to the prospective client with respect 
to the requirements of the RFP which the Company believes gives it a 
competitive edge in responding to the RFP. 

PERSONNEL AND TRAINING 

   The Company's success in recruiting, hiring and training a large number of 
employees is critical to its ability to provide high quality accounts 
receivable management, customer support and teleservices programs to its 
clients. The Company seeks to hire personnel with previous experience in 
accounts receivable management or as a telephone representative. NCO 
generally offers competitive compensation and benefits and offers promotion 
opportunities within the Company. 

   All Company personnel receive a comprehensive training course that 
consists of a combination of classroom and practical experience. Prior to 
customer contact, new employees receive one week of training in the Company's 
operating systems, procedures and telephone techniques and instruction in 
applicable federal and state regulatory requirements. Company personnel also 
receive a wide variety of continuing professional education consisting of 
both classroom and role playing sessions. 

                                      33
<PAGE>

   As of June 30, 1996, the Company (including MAB) had a total of 577 
full-time employees and 91 part- time employees, of which 547 were telephone 
representatives. None of the Company's employees is represented by a labor 
union. The Company believes that its relations with its employees are good. 

COMPETITION 

   
   The accounts receivable management industry is highly competitive. The 
Company competes with approximately 6,300 providers, including large national 
corporations such as First Data Corporation, Payco American Corporation, CRW 
Financial, Inc. and Union Corporation, and many regional and local firms. 
Many of the Company's competitors have substantially greater resources, offer 
more diversified services and operate in broader geographic areas than the 
Company. In addition, the accounts receivable management services offered by 
the Company, in many instances, are performed in-house. Moreover, many larger 
clients retain multiple accounts receivable management and recovery providers 
which exposes the Company to continuous competition in order to remain a 
preferred vendor. The Company believes that the primary competitive factors 
in obtaining and retaining clients are the ability to provide customized 
solutions to a client's requirements, personalized service, sophisticated 
call and information systems and price. The Company also competes with other 
firms, such as SITEL Corporation, APAC TeleServices, Inc. and Teletech 
Holdings, Inc., in providing teleservices. 
    

REGULATION 

   The accounts receivable management industry is regulated both at the 
federal and state level. The federal Fair Debt Collection Practices Act (the 
"FDCPA") regulates any person who regularly collects or attempts to collect, 
directly or indirectly, consumer debts owed or asserted to be owed to another 
person. The FDCPA establishes specific guidelines and procedures which debt 
collectors must follow in communicating with consumer debtors, including the 
time, place and manner of such communications. Further, it prohibits 
harassment or abuse by debt collectors, including the threat of violence or 
criminal prosecution, obscene language or repeated telephone calls made with 
the intent to abuse or harass. The FDCPA also places restrictions on 
communications with individuals other than consumer debtors in connection 
with the collection of any consumer debt and sets forth specific procedures 
to be followed when communicating with such third parties for purposes of 
obtaining location information about the consumer. Additionally, the FDCPA 
contains various notice and disclosure requirements and prohibits unfair or 
misleading representations by debt collectors. The Company is also subject to 
the Fair Credit Reporting Act which regulates the consumer credit reporting 
industry and which may impose liability on the Company to the extent that the 
adverse credit information reported on a consumer to a credit bureau is false 
or inaccurate. The accounts receivable management business is also subject to 
state regulation. Some states require that the Company be licensed as a debt 
collection company. Management believes that the Company currently holds 
applicable licenses from all states where required. 

   With respect to the other teleservices offered by the Company, including 
telemarketing, the federal Telemarketing and Consumer Fraud and Abuse 
Prevention Act of 1994 (the "TCFAPA") broadly authorizes the Federal Trade 
Commission (the "FTC") to issue regulations prohibiting misrepresentations in 
telemarketing sales. The FTC's telemarketing sales rules prohibit 
misrepresentations of the cost, terms, restrictions, performance or duration 
of products or services offered by telephone solicitation and specifically 
address other perceived telemarketing abuses in the offering of prizes and 
the sale of business opportunities or investments. The federal Telephone 
Consumer Protection Act of 1991 (the "TCPA") limits the hours during which 
telemarketers may call consumers and prohibits the use of automated telephone 
dialing equipment to call certain telephone numbers. A number of states also 
regulate telemarketing. For example, some states have enacted restrictions 
similar to the federal TCPA. From time to time, Congress and the states 
consider legislation that would further regulate the Company's telemarketing 
operations and the Company cannot predict whether additional legislation will 
be enacted and, if enacted, what effect it would have on the telemarketing 
industry and the Company's business. 

   Several of the industries served by the Company are also subject to 
varying degrees of government regulation. Although compliance with these 
regulations is generally the responsibility of the Company's clients, the 
Company could be subject to a variety of enforcement or private actions for 
its failure or the failure of its clients to comply with such regulations. 

                                      34
<PAGE>

   
   The Company devotes significant and continuous efforts, through training 
of personnel and monitoring of compliance, to ensure that it is in compliance 
with all federal and state regulatory requirements. The Company believes that 
it is in material compliance with all such regulatory requirements. 
    

FACILITIES 

   The Company operates eight leased facilities. The chart below summarizes 
the Company's facilities: 

     Location       Approximate 
   of Facility     Square Footage                     Function 
 ----------------  --------------   -------------------------------------------
Denver, CO              4,800      Processing center 
Hutchinson, KS            900      Processing center 
Wichita, KS            10,000      Processing center 
Beltsville, MD          4,700      Processing center 
Buffalo, NY            30,000      Processing center 
Cleveland, OH           7,000      Processing center 
Blue Bell, PA          36,500      Corporate headquarters and processing center 
Philadelphia, PA        5,700      Processing center 

   
   The leases of these facilities expire between 1997 and 2010, and most 
contain renewal options. The Company believes that these facilities are 
adequate for its current operations, but additional facilities may be 
required to support growth. The Company believes that suitable additional or 
alternative space will be available as needed on commercially reasonable 
terms. In addition, the Company leases sales offices in Birmingham, Alabama 
and Canton, Massachussetts. 
    

   The Company leases space in four buildings in Blue Bell, Pennsylvania from 
three limited partnerships of which the existing shareholders of the Company 
are limited partners and Michael J. Barrist is the sole shareholder of the 
corporate general partners, pursuant to leases expiring between 1998 and 
2000. See "Management -- Certain Transactions -- Leases." 

LEGAL PROCEEDINGS 

   The Company is involved in legal proceedings from time to time in the 
ordinary course of its business. Management believes that none of these legal 
proceedings will have a materially adverse effect on the financial condition 
or results of operations of the Company. 

                                       35
<PAGE>

                                  MANAGEMENT
 
DIRECTORS AND EXECUTIVE OFFICERS 

   
   The following table sets forth certain information concerning the 
Company's directors, executive officers, certain key employees and persons 
who will become directors of the Company following the consummation of the 
Offering: 


    
   
         Name                Age                      Position 
 ---------------------      -----       -------------------------------------- 
Michael J. Barrist  ..       35        Chairman of the Board, President and 
                                       Chief Executive Officer 
Charles C. Piola, Jr. .      49        Executive Vice President and Director 
Bernard R. Miller  ...       49        Senior Vice President, Development and 
                                       Director 
Steven L. Winokur  ...       37        Vice President, Finance and Chief 
                                       Financial Officer 
Joseph C. McGowan  ...       43        Vice President, Operations 
Stephen Elliott  .....       35        Vice President, Technology and Chief 
                                       Information Officer 
Steven Leckerman  ....       44        Vice President, Collection Operations 
Eric S. Siegel  ......       40        Director 
Allen F. Wise  .......       54        Director 
    

   Michael J. Barrist has served as Chairman of the Board, President and 
Chief Executive Officer of NCO since purchasing the Company in 1986. Mr. 
Barrist was employed by U.S. Healthcare Inc. from 1984 to 1986, most recently 
as Vice President of Operations, and was employed by Gross & Company, a 
certified public accounting firm, from 1980 through 1984. Mr. Barrist is a 
certified public accountant. 

   Charles C. Piola, Jr. joined the Company in 1986 as Executive Vice 
President, Sales and Marketing and has served as a director since that time. 
Prior to joining NCO, Mr. Piola was the Regional Sales Manager for Trans 
World Systems from 1983 to 1986 and IC Systems from 1979 to 1981, both 
accounts receivable management companies. 

   Bernard R. Miller joined the Company as Senior Vice President of 
Development in 1994 when NCO acquired BRM, a Philadelphia-based accounts 
receivable management company owned principally by Mr. Miller. Mr. Miller 
became a director in 1996. Prior to joining the Company, Mr. Miller served as 
President and Chief Executive Officer of BRM since he founded it in 1980. 

   Steven L. Winokur joined the Company in December 1995 as Vice President, 
Finance and Chief Financial Officer. Prior to that, Mr. Winokur acted as a 
part-time consultant to the Company since 1986. From February 1992 to 
December 1995, Mr. Winokur was the principal of Winokur & Associates, a 
certified public accounting firm. From March 1981 to February 1992, Mr. 
Winokur was a partner with Gross & Company, a certified public accounting 
firm, where he most recently served as Administrative Partner. Mr. Winokur is 
a certified public accountant. 

   Joseph C. McGowan joined the Company in 1990 as Vice President, 
Operations. Prior to that, Mr. McGowan was Assistant Manager of the 
Collections Department at Philadelphia Gas Works, a public utility, since 
1975. 

   Stephen Elliott joined the Company in May 1996 as Vice President, 
Technology and Chief Information Officer and provided consulting services to 
the Company since May 1995. Prior to joining NCO, Mr. Elliott was employed by 
Electronic Data Systems, a computer services company, since 1986, most 
recently as Senior Account Manager. 


                                      36 
<PAGE>

   
   Steven Leckerman joined the Company in September 1995 as Vice President, 
Collection Operations. From 1982 to September 1995, Mr. Leckerman was 
employed by Allied Bond Corporation, a division of Union Corporation, an 
accounts receivable management company, where he served as manager of dialer 
and special projects. 

   Eric S. Siegel will become a director of the Company after the 
consummation of the Offering. Mr. Siegel has been president of Siegel 
Management Company, a management consulting firm, since 1983. 


    
   
    Allen F. Wise will become a director of the Company after the consummation
of the Offering. Mr. Wise became Chief Executive Officer of Coventry Healthcare,
a managed care company, in October 1996. Prior thereto, he was Executive Vice
President of United Healthcare Corporation since October 1994, President of Wise
Health Systems, a healthcare management company, from September 1993 to October
1994, Chief Executive Officer of Keystone Health Plan and Chief Operating
Officer of Independence Blue Cross from September 1991 to September 1993 and
Vice President of US Healthcare, Inc. from April 1985 to September 1991.
    


BOARD OF DIRECTORS 

   Within 90 days after completion of this Offering, the Company will expand 
its Board of Directors from three to five members and will appoint two 
independent directors to fill the vacancies created by the increase. The 
Board will be divided into three classes: Class I will consist of Mr. 
Barrist, whose term will expire at the 1997 annual meeting of shareholders; 
Class II will consist of Messrs. Miller and Wise, whose terms will expire at 
the 1998 annual meeting of shareholders; Class III will consist of Messrs. 
Piola and Siegel, whose terms will expire at the 1999 annual meeting of 
shareholders. Beginning with the 1997 annual meeting of shareholders, 
directors whose terms are expiring will be elected by the shareholders to 
serve for three year terms. The Company will also establish an Audit 
Committee consisting of Messrs. Siegel and Wise, and a Compensation Committee 
consisting of Messrs. Barrist, Siegel and Wise. 

   Audit Committee. The Audit Committee will make recommendations concerning 
the engagement of independent public accountants; review with the independent 
public accountants the plans for and scope of the audit, the audit procedures 
to be utilized and the results of the audit; approve the professional 
services provided by the independent public accountants; review the 
independence of the independent public accountants; and review the adequacy 
and effectiveness of the Company's internal accounting controls. 

   Compensation Committee. The Compensation Committee will make 
recommendations to the Board of Directors concerning compensation for the 
Company's executive officers; review general compensation levels for other 
employees as a group; administer the Company's 1995 Stock Option Plan and 
1996 Stock Option Plan; and take such other actions as may be required in 
connection with the Company's compensation and incentive plans. 

DIRECTOR COMPENSATION 

   The Company previously has not paid fees to its directors for their 
services as directors. Upon completion of this Offering, each non-employee 
director of the Company will receive an annual fee of $5,000 and a fee of 
$500 for each meeting of the Board or Board committee attended, plus 
reimbursement of expenses incurred in attending meetings; however, no 
additional fee will be paid for committee meetings held the same day as Board 
meetings. Non-employee directors will receive stock options pursuant to the 
Company's 1996 Non-Employee Director Stock Option Plan and directors who are 
also employees are eligible to participate in the Company's 1996 Stock Option 
Plan. See "--Stock Option Plans". 

EXECUTIVE COMPENSATION 

   Summary Compensation Table. The following table sets forth the 
compensation earned by the Chief Executive Officer and the three next most 
highly compensated executive officers of the Company whose aggregate salaries 
and bonuses exceeded $100,000 (collectively, the "Named Executive Officers") 
for services rendered in all capacities to the Company during 1995. 


                                      37 
<PAGE>

                          SUMMARY COMPENSATION TABLE 
<TABLE>
<CAPTION>

                                                                       Long-Term 
                                                                     Compensation 
                                            Annual Compensation       Awards (1) 
                                         ------------------------    -------------- 
                                                                      Securities        All Other 
           Name and                                                   Underlying       Compensation 
      Principal Position          Year      Salary        Bonus       Options (#)          (2) 
 -----------------------------   ------   ----------    ----------   --------------   -------------- 
<S>                               <C>      <C>          <C>                              <C>     
Michael J. Barrist  ..........    1995     $200,000     $242,641          --             $ 5,993 
Chairman of the Board, 
President and Chief Executive 
Officer 

Charles C. Piola, Jr.  .......    1995      200,000      135,714          --              15,835 
Executive Vice President and 
Director 

Bernard R. Miller  ...........    1995      130,000       21,645          --               5,955 
Senior Vice President, 
Development 

Joseph C. McGowan  ...........    1995      100,000       30,000        44,344             5,088 
Vice President, Operations 
</TABLE>

- ------ 
(1) The Company did not grant any restricted stock awards or stock 
    appreciation rights or make any long-term incentive plan payouts during 
    1995. 

(2) Consists of premiums for disability policies paid by the Company of 
    $3,493, $13,335, $4,197 and $3,695 and the Company matching contribution 
    under the 401(k) Profit Sharing Plan of $2,500, $2,500, $1,758 and $1,393 
    for the benefit of Messrs. Barrist, Piola, Miller and McGowan, 
    respectively. 

   
   1995 Option Grants Table. The following table sets forth certain 
information concerning stock options granted during 1995 to each of the Named 
Executive Officers. 
    

                            OPTION GRANTS IN 1995 

<TABLE>
<CAPTION>
                                                                                                       Potential Realizable 
                                                                                                     Value at Assumed Annual 
                                                                                                       Rates of Stock Price 
                                                                                                         Appreciation For 
                                                       Individual Grants                                 Option Term (1) 
                              --------------------------------------------------------------------  ------------------------- 
                                Number of         Percent of 
                                Securities       Total Options 
                                Underlying        Granted to          Exercise 
                                 Options         Employees In        Price Per       Expiration 
            Name                 Granted          Fiscal Year          Share            Date             5%           10% 
 --------------------------   --------------   -----------------    -------------   --------------   ----------   ----------- 
<S>                                 <C>               <C>               <C>             <C>               <C>        <C>
Michael J. Barrist  .......         --                --                 --              --              --           -- 
Charles C. Piola, Jr.  ....         --                --                 --              --              --           -- 
Bernard R. Miller  ........         --                --                 --              --              --           -- 
Joseph C. McGowan  ........     44,344 (2)           33.3%             $2.73           6/1/05          76,133       192,937 
</TABLE>

- ------ 
(1) Represents the difference between the market value of the Common Stock 
    for which the option may be exercised, assuming that the market value of 
    the Common Stock on the date of grant appreciates in value to the end of 
    the ten-year option term at annualized rates of 5% and 10%, respectively, 
    and the exercise price of the option. The potential realizable value of 
    the options based on the assumed initial public offering price of $12.00 
    per share will substantially exceed the potential realizable values shown 
    in the table. 

   
(2) The options were granted on June 1, 1995 and become exercisable in three 
    equal annual installments beginning one year after the date of grant. 
    

                                       38
<PAGE>

   
   Aggregated Option Exercises in 1995 and 1995 Year-End Option Values Table. 
The following table sets forth certain information concerning the exercise of 
options in 1995 and the number of unexercised options and the value of 
unexercised options at December 31, 1995 held by the Named Executive 
Officers. 

     AGGREGATED OPTION EXERCISES IN 1995 AND 1995 YEAR-END OPTION VALUES 

<TABLE>
<CAPTION>
                                                                         Number of Securities            Value of Unexercised 
                                                                       Underlying Unexercised          In-the-Money Options at 
                             Shares Acquired         Value          Options at December 31, 1995          December 31, 1995(1) 
            Name               on Exercise          Realized          Exercisable/Unexercisable        Exercisable/Unexercisable 
 ---------------------------------------------  ----------------   --------------------------------  ----------------------------- 
<S>                               <C>                   <C>                  <C>                                  <C>
Michael J. Barrist  .......        --                  --                      -- /--                            -- /-- 
Charles C. Piola, Jr.  ....        --                  --                      -- /--                            -- /-- 
Bernard R. Miller  ........    86,881 (2)         $854,572 (2)                 -- /--                            -- /-- 
Joseph C. McGowan  ........        --                  --                    -- /44,344                      -- / $411,069 
</TABLE>
    
- ------ 
(1) There was no public trading market for the Common Stock as of December 
    31, 1995. Accordingly, these values have been calculated on the basis of 
    an assumed initial public offering price of $12.00 per share, less the 
    applicable exercise price. 

(2) Mr. Miller purchased these shares for an aggregate exercise price of 
    $188,000 pursuant to the exercise of an option issued to him at the time 
    of the BRM acquisition. Because there was no public trading market for 
    the Common Stock as of the date of exercise, the value realized upon 
    exercise of this option was calculated on the basis of an assumed initial 
    public offering price of $12.00 per share, less the exercise price. 
   
EMPLOYMENT AGREEMENTS 

   In September 1996, the Company entered into five-year employment 
agreements with Messrs. Barrist, Piola, Miller, McGowan and Winokur pursuant 
to which they are entitled to receive annual base salaries of $275,000, 
$225,000, $150,000, $125,000 and $150,000, respectively, adjusted each year 
in accordance with the Consumer Price Index. Mr. Barrist is entitled to 
receive an annual bonus of $50,000 if the Company reaches performance goals 
determined by the Board of Directors. He is also entitled to a bonus of 
$100,000 if the Company's net income increases by 20% over the prior year and 
a bonus equal to 5% of any increase in net income in excess of 20%, in each 
case adjusted for dilution. Mr. Piola is eligible for an annual bonus of 
$50,000, $75,000 or $100,000 if the Company's annual increase in net income 
(adjusted for dilution) over the prior year exceeds 20%, 30% or 40%, 
respectively. Messrs. Miller, McGowan and Winokur receive such annual bonuses 
as are determined by the Board of Directors. 

    
   Each of the employment agreements provides that, in the event of the death 
of the employee or the termination of employment by the Company other than 
"for cause" (as defined in the agreements), the Company shall continue to pay 
the employee's full compensation, including bonuses, for the balance of the 
employment term. In addition to a non-disclosure covenant, each employment 
agreement also contains a covenant-not-to compete with the Company for a 
period of two years following the date that the Company ceases to pay the 
employee any compensation pursuant to the terms of the agreement. 

STOCK OPTION PLANS 

   In June 1995, the Company adopted, and the shareholders approved, the 
Company's 1995 Stock Option Plan (the "1995 Plan"). In September 1996, the 
Company adopted, and the shareholders approved, the 1996 Stock Option Plan 
(the "1996 Plan") and the 1996 Non-Employee Director Stock Option Plan (the 
"Director Plan" and collectively with the 1995 Plan and the 1996 Plan, the 
"Plans"). The purpose of the Plans is to attract and retain employees, 
non-employee directors, and independent consultants and contractors and to 
provide additional incentive to them by encouraging them to invest in the 
Common Stock and acquire an increased personal interest in the Company's 
business. Payment of the exercise price for options granted under the Plans 
may be made in cash, shares of Common Stock or a combination of both. All 
options granted pursuant to the Plans are exercisable in accordance with a 
vesting schedule which is set at the time of the issuance of the option and, 
except as indicated below, may not be exercised more than ten years from the 
date of grant. Options granted under the Plans will become immediately 
exercisable upon a "change in control" as defined in the Plans. 
   

   1995 Plan and 1996 Plan. All officers, directors, key employees, 
independent contractors and independent consultants of the Company or any of 
its current or future parents or subsidiaries are eligible to receive options 
    

                                       39
<PAGE>

   
under the 1995 Plan and the 1996 Plan. These Plans are administered by the 
Compensation Committee of the Board of Directors. The Board of Directors may 
administer these Plans. The committee will select the optionees and will 
determine the nature of the option granted, the number of shares subject to 
each option, the option vesting schedule and other terms and conditions of 
each option. The Board of Directors may amend or supplement these Plans and 
outstanding options and may suspend or terminate these Plans, provided that 
such action may not adversely affect outstanding options. 


    
   
   The Company has reserved 221,719 shares of Common Stock for issuance upon 
the exercise of options granted under the 1995 Plan and 218,413 shares of 
Common Stock for issuance upon the exercise of options granted under the 1996 
Plan. Options to purchase an aggregate of 367,321 shares of Common Stock have 
been issued under the 1995 Plan and the 1996 Plan. Options granted under 
these Plans may be incentive stock options intended to qualify under Section 
422 of the Internal Revenue Code of 1986, as amended (the "Code"), or options 
not intended to so qualify. These Plans require the exercise price of 
incentive stock options to be at least equal to the fair market value of the 
Common Stock on the date of the grant. In the case of options granted to a 
shareholder owning, directly or indirectly, in excess of 10% of the Common 
Stock, the option exercise price must be at least equal to 110% of the fair 
market value of the Common Stock on the date of grant and such option may not 
be exercised more than five years from the date of grant. The option price 
for non-qualified options, at the discretion of the Compensation Committee, 
may be less than the fair market value of the Common Stock on the date of 
grant. 

   All unexercised options terminate three months following the date on which 
an optionee's employment by, or relationship with, the Company or any parent 
or subsidiary of the Company, terminates other than by reason of disability 
or death (but not later than the expiration date) whether or not such 
termination is voluntary. Any option held by an employee who dies or who 
ceases to be employed because of disability must be exercised by the employee 
or his representative within one year after the employee dies or ceases to be 
an employee (but not later than the scheduled termination date). Options are 
not transferable except to the decedent's estate in the event of death. No 
additional options may be granted under the 1995 Plan and no option may be 
granted under the 1996 Plan after August 2006. 

   In September and October 1996, the Company granted options to purchase an 
aggregate of 189,946 shares under the 1995 Plan and the 1996 Plan at an 
exercise price equal to the initial public offering price. Of these options, 
63,315 will become exercisable on the first anniversary of the date of grant 
and the remaining options will become exercisable in equal amounts on the 
second and third anniversaries of the date of grant. 
    

   Director Plan. All non-employee directors automatically receive options 
under the Director Plan. The Director Plan is administered by the Board of 
Directors of the Company, including non-employee directors, who may modify, 
amend, suspend or terminate the plan, other than the number of shares with 
respect to which options are to be granted, the option exercise price, the 
class of persons eligible to participate, or options previously granted. 


   The Company has reserved 24,258 shares of Common Stock for issuance upon 
the exercise of options under the Director Plan. Options granted under the 
Director Plan are not incentive stock options under Section 422 of the Code. 
Each person who is first elected or appointed to serve as a non-employee 
director of the Company is automatically granted options to purchase 1,000 
shares of Common stock at the fair market value of the Common Stock on the 
date of the grant. Immediately after the Company's 1997 annual meeting of 
shareholders and at each annual meeting of shareholders thereafter, each 
individual who is re-elected or continues as a non- employee director 
automatically is granted an option to purchase 1,000 shares of Common stock 
at the fair market value of the Common Stock on the date of the grant. 

COMPENSATION COMMITTEE INTERLOCKS AND 
INSIDER PARTICIPATION IN COMPENSATION DECISIONS 

   
   Prior to the completion of the Offering, the Company did not have a 
Compensation Committee and compensation decisions were made by Mr. Barrist. 
Within 90 days after the completion of this Offering, the Company expects to 
appoint Messrs. Siegel and Wise to the Board and to establish a Compensation 
Committee consisting of Messrs. Barrist, Siegel and Wise. 
    

                                       40
<PAGE>

                             CERTAIN TRANSACTIONS 
REAL ESTATE MATTERS 

   
   The Company currently leases four facilities in Blue Bell, Pennsylvania. 
These facilities are leased from limited partnerships, in each case the 
general partner of which is a corporation with Mr. Barrist as the sole 
shareholder and the limited partners of which are the current shareholders of 
the Company except that, in certain partnerships, an unaffiliated person is 
also a limited partner. The leases for the four facilities provide for terms 
expiring between 1998 and 2005, and provide for total base monthly rent 
during 1996 of approximately $47,100. Under the facilities leases, the 
Company paid the limited partnerships controlled by the Company's current 
shareholders approximately $81,563, $297,500, $385,217, and $282,289 for the 
years ended December 31, 1993, 1994 and 1995 and the six months ended June 
30, 1996, respectively. At one of the facilities, the Company has sublet the 
space to an affiliate of the limited partnership owning the facility for a 
monthly rent of $1,454, which is equal to the monthly rent paid by the 
Company. While the Company believes that the terms of the leases are no less 
favorable to the Company than would have been obtained by unaffiliated 
parties, there can be no assurance that conflicts of interest will not arise 
in the future with respect to these leases. See "Business -- Facilities" and 
Note 9 of Notes to the Financial Statements. Any material transactions that 
may arise in the future with respect to these leases or any other future 
material transactions between the Company and its directors, executive 
officers or principal shareholders will be subject to approval by the 
Company's independent directors and will be on terms no less favorable to the 
Company than could be obtained from unaffiliated third parties. . 

   The Company has made interest-free advances to the limited partnerships 
for the purpose of making improvements to these facilities. The largest 
aggregate amount of indebtedness outstanding during 1994 and 1995 and the six 
months ended June 30, 1996 was $64,000, $100,000 and $249,820, respectively. 
These advances were repaid in June 1996. 

S CORPORATION DISTRIBUTIONS 

    
   At the Termination Date, the Company terminated its status as an S 
Corporation. In connection therewith, the Company declared distributions in 
an amount equal to the Company's undistributed S Corporation earnings as of 
the Termination Date, estimated at $3.0 million, subject to adjustment. The 
Company expects to pay the S Corporation Distributions with a portion of the 
proceeds from this Offering. See "Use of Proceeds" and "Dividend Policy and 
Prior S Corporation Status." 

DISTRIBUTION AND TAX INDEMNIFICATION AGREEMENT 

   The Company has entered into a distribution and tax indemnification 
agreement with its current shareholders which provides for: (i) the payment 
of the S Corporation Distributions, (ii) the adjustment of the S Corporation 
Distributions based on the final determination of the Company's actual 
undistributed S Corporation earnings through the Termination Date, (iii) an 
indemnification by the Company of the current shareholders for any losses or 
liabilities with respect to any additional taxes (including interest, 
penalties, legal and accounting fees and any additional taxes resulting from 
any indemnification) resulting from the Company's operations during the 
period in which it was an S Corporation (the "S Corporation Period") and (iv) 
an indemnification by the current shareholders of the Company for the amount 
of any tax refund received by the current shareholders due to a reduction in 
their share of the Company's S Corporation taxable income for the S 
Corporation Period less any taxes, interest or penalties imposed by any tax 
authority on any distributions to the current shareholders with respect to 
the S Corporation Period in excess of the current shareholder's share of 
taxable income of the Company for the S Corporation Period. See "Dividend 
Policy and Prior S Corporation Status." 

LOAN TO BERNARD R. MILLER 

   
   In 1995, the Company loaned $135,888 to Bernard R. Miller at an interest 
rate of 7.0% per year to enable him to exercise an option to purchase 86,881 
shares of Common Stock, which option was issued to him in connection with the 
BRM acquisition. This loan was repaid in May 1996. 
    

                                       41
<PAGE>

   
PROFESSIONAL SERVICES 

   The Company has paid consulting fees of $5,000, $49,000 and $40,000 to Siegel
Management Company for 1994, 1995 and 1996, respectively. The Company will pay a
fee to Siegel Management Company of $240,000 after the consummation of the
Offering for various consulting and advisory services rendered to the Company in
connection with the Offering. Eric S. Siegel, who will become a director of the
Company after the consummation of the Offering, is the President and owner of
Siegel Management Company. In 1996, Mr. Siegel received options to purchase
11,086 shares of Common Stock under the 1995 Plan at an exercise price equal to
the initial public offering price.

   Joshua Gindin is the beneficial owner of approximately 8.2% of the 
outstanding Common Stock of the Company, principally as a result of serving 
as trustee or co-trustee of certain trusts which own Common Stock. See 
"Principal and Selling Shareholders." Mr. Gindin provides legal services to 
the Company. In 1995, Mr. Gindin also received options to purchase 11,086 
shares of Common Stock under the 1995 Plan at an exercise price of $2.73 per 
share. 

                      PRINCIPAL AND SELLING SHAREHOLDERS 

    
   
   The following table sets forth certain information regarding the beneficial
ownership of the Company's Common Stock as of October 16, 1996, and as adjusted
to reflect the sale of the shares of Common Stock offered hereby by: (i) each
person known by the Company to own beneficially more than 5% of the Company's
outstanding Common Stock; (ii) each of the Company's directors and nominees for
director; (iii) each of the Named Executive Officers; and (iv) the Company's
directors, nominees for director and executive officers as a group. Except as
otherwise indicated, to the knowledge of the Company, the beneficial owners of
the Common Stock listed below have sole investment and voting power with respect
to such shares.

<TABLE>
<CAPTION>

                                                                Beneficial Ownership 
                                                  ----------------------------------------------- 
                                                                                    Percent After 
                                                                  Percent Prior     the Offering 
            Name of Beneficial Owner                 Number      to the Offering         (1) 
 -----------------------------------------------   -----------   ---------------    -------------- 
<S>                                                 <C>               <C>               <C>   
Michael J. Barrist (2)(3)  .....................    2,541,338         60.3%             37.9% 
Annette Barrist (2)(4)  ........................      260,001          6.2               3.9 
Charles C. Piola, Jr. (2)(5)  ..................    1,180,389         28.0              17.6 
Bernard R. Miller (2)  .........................      210,684          5.0               3.1 
Eric S. Siegel .................................            -            -                 -
Allen F. Wise ..................................            -            -                 -
Joseph C. McGowan(2)(6)  .......................       14,781           *                 * 
Joshua Gindin (7)  .............................      344,923          8.2               5.1 
 230 South Broad Street 
 20th Floor 
 Philadelphia, PA 19102 
Mellon Bank, N.A.  .............................      222,091          5.0               3.2 
 610 West Germantown Pike 
  Suite 200 
  Plymouth Meeting, PA 19462 
All directors, nominees for director
  and executive officers as a group 
  (7 persons) (8) ..............................    4,098,796         96.7%             60.8% 
</TABLE>

- ------ 
*Less than one percent. 

(1) Assumes no exercise of the Underwriters' over-allotment option. In the 
    event that the Underwriters' over- allotment option is exercised in full, 
    Messrs. Barrist, Piola and Miller and Mrs. Barrist have agreed to sell 
    210,188, 117,562, 18,750 and 28,500 shares, respectively, and after the 
    Offering will beneficially own 34.7%, 15.8%, 2.9% and 3.4%, respectively, 
    and all directors and executive officers as a group will beneficially own 
    55.3% of the outstanding Common Stock. 

(2) The address of such person is c/o NCO Group, Inc., 1740 Walton Road, Blue 
    Bell, Pennsylvania 19422-0987. 

(3) Includes: (i) 260,001 shares of Common Stock owned by Mrs. Barrist which 
    Mr. Barrist has the sole right to vote pursuant to an irrevocable proxy 
    and (ii) 60,192 shares held in trust for the benefit of members of Mrs. 
    Barrist's family for which Mr. Barrist is a co-trustee. Excludes 140,518 
    shares held in trust for the benefit of Mr. Barrist's child, as to which 
    Mr. Barrist disclaims beneficial ownership. Mrs. Barrist is the mother of 
    Michael J. Barrist. 
    

                                       42
<PAGE>

   
(4) Excludes 60,192 shares held in trust for the benefit of members of Mrs. 
    Barrist's family, as to which Mrs. Barrist disclaims beneficial 
    ownership. Mrs. Barrist is the mother of Michael J. Barrist. 

(5) Excludes 140,518 shares held in trust for the benefit of Mr. Piola's 
    children, as to which Mr. Piola disclaims beneficial ownership. 

(6) Represents 14,781 shares issuable upon exercise of options which are 
    exercisable within 60 days of October 16, 1996. 

(7) Includes (i) 140,518 shares held in trust for the benefit of Mr. 
    Barrist's child for which Mr. Gindin is a co-trustee, (ii) 60,192 shares 
    held in trust for the benefit of Mrs. Barrist's family for which Mr. 
    Gindin is a co-trustee, (iii) 140,518 shares held in trust for the 
    benefit of Mr. Piola's children for which Mr. Gindin is trustee and (iv) 
    3,695 shares issuable upon the exercise of options which are exercisable 
    within 60 days of October 16, 1996. 

(8) Includes: (i) 260,001 shares of Common Stock owned by Mrs. Barrist which 
    Mr. Barrist has the sole right to vote pursuant to an irrevocable proxy, 
    (ii) 60,192 shares held in trust for the benefit of members of Mrs. 
    Barrist's family for which Mr. Barrist is a co-trustee, (iii) 140,518 
    shares held in trust for the benefit of Mr. Barrist's child for which an 
    executive officer of the Company is a co-trustee and (iv) an aggregate of 
    25,867 shares issuable upon exercise of options which are exercisable 
    within 60 days of October 16, 1996. 
    

                         DESCRIPTION OF CAPITAL STOCK 

   The Company is authorized to issue 25,000,000 shares of Common Stock, no 
par value, and 5,000,000 shares of Preferred Stock, no par value, issuable in 
series, the relative rights, limitations and preferences of which may be 
designated by the Board of Directors ("Preferred Stock"). As of the date of 
this Prospectus, 4,213,447 shares of Common Stock were issued and outstanding 
and held of record by five shareholders and no shares of Preferred Stock were 
outstanding. 

COMMON STOCK 

   The holders of Common Stock are entitled to one vote per share on all 
matters to be voted upon by shareholders. Subject to preferences that may be 
applicable to any then outstanding Preferred Stock, the holders of Common 
Stock are entitled, among other things, (i) to share ratably in dividends if, 
when and as declared by the Board of Directors out of funds legally available 
therefor; and (ii) in the event of liquidation, dissolution or winding-up of 
the Company, to share ratably in the distribution of assets legally available 
therefor, after payment of debts and expenses. The holders of Common Stock do 
not have cumulative voting rights in the election of directors and have no 
preemptive rights to subscribe for additional shares of capital stock of the 
Company. All currently outstanding shares of the Common Stock are, and the 
shares offered hereby, when sold in the manner contemplated by this 
Prospectus will be, fully paid and nonassessable. The rights, preferences and 
privileges of holders of Common Stock are subject to the terms of any series 
of Preferred Stock which the Company may issue in the future. 

PREFERRED STOCK 

   The Preferred Stock may be issued from time to time by the Board of 
Directors as shares of one or more classes or series. Subject to the 
provisions of the Company's Articles and limitations prescribed by law, the 
Board of Directors is expressly authorized to adopt resolutions to issue the 
shares, to fix the number of shares, to change the number of shares 
constituting any series, and to provide for or change the voting powers, 
designations, preferences and relative, participating, optional or other 
special rights, qualifications, limitations or restrictions thereof, 
including dividend rights (including whether dividends are cumulative), 
dividend rates, terms of redemption (including sinking fund provisions), 
redemption prices, conversion rights and liquidation preferences of the 
shares constituting any class or series of the Preferred Stock, in each case 
without any further action or vote by the shareholders. The Company has no 
current plans to issue any shares of Preferred Stock. 

   One of the effects of undesignated Preferred Stock may be to enable the 
Board of Directors to render more difficult or to discourage an attempt to 
obtain control of the Company by means of a tender offer, proxy contest, 
merger or otherwise, and thereby to protect the continuity of the Company's 
management. The issuance of shares 

                                       43
<PAGE>

of the Preferred Stock pursuant to the Board of Directors' authority 
described above may adversely affect the rights of the holders of Common 
Stock. For example, Preferred Stock issued by the Company may rank prior to 
the Common Stock as to dividend rights, liquidation preference or both, may 
have full or limited voting rights and may be convertible into shares of 
Common Stock. Accordingly, the issuance of shares of Preferred Stock may 
discourage bids for the Common Stock or may otherwise adversely affect the 
market price of the Common Stock. 

WARRANTS AND CONVERTIBLE NOTE 

   
   In July 1995, the Company issued a warrant (the "1995 Warrant") to 
purchase 175,531 shares of Common Stock to Mellon Bank, N.A. pursuant to the 
Company's Credit Agreement. The Company issued a warrant (the "1996 Warrant") 
to purchase an additional 46,560 shares of Common Stock to Mellon Bank, N.A. 
upon the amendment of the Credit Agreement in September 1996. The 1995 
Warrant is exercisable at any time after the consummation of this Offering 
and prior to July 31, 2005 at a nominal exercise price. The Company has 
agreed to grant an additional warrant to purchase 18,500 shares of Common 
Stock at an exercise per share price equal to the initial public offering 
price in consideration of increasing the revolving credit facility to $25.0 
million. The 1996 Warrant is exercisable at any time after the consummation 
of the Offering and prior to July 31, 2005 at an exercise price equal to the 
initial public offering price of the Common Stock. The number of shares of 
Common Stock which may be acquired upon exercise of the 1995 Warrant and the 
1996 Warrant (collectively, the "Warrants") and the exercise price are each 
subject to adjustment in certain circumstances, including the sale by the 
Company of Common Stock at a price per share less than the then current fair 
market value of the Common Stock. The holder of the Warrants also has the 
right to surrender the Warrants in exchange for shares of Common Stock having 
an aggregate fair market value equal to the amount by which the aggregate 
fair market value of all of the shares issuable upon exercise of the Warrants 
exceeds the aggregate exercise price of the Warrants. 
    

   In connection with the Credit Agreement, the Company entered into a 
Registration Rights Agreement granting Mellon Bank, N.A. and its transferees 
(collectively, "Holders") the right to register the shares received upon 
exercise of the Warrants under the Securities Act. Whenever the Company 
proposes to register any shares of Common Stock at any time prior to July 31, 
2005, the Company is required to give notice to the Holders of the proposed 
registration and to include their shares in such registrations, subject to 
certain conditions including the right of the underwriters of such offering 
to limit the number of shares sold by the Holders if, in the underwriters' 
opinion, the number of securities requested to be included in such 
registration exceeds the number which can be sold without adversely affecting 
the marketability of the offering. The Holders may also require the Company 
to file up to two registration statements under the Securities Act with 
respect to such shares. The Company is required to pay all registration 
expenses (other than underwriting discounts), including the reasonable fees 
of one counsel chosen by the Holders. The Holders have agreed to waive any 
rights to register shares of Common Stock in this Offering. 

   As part of the purchase price for the MAB acquisition, the Company issued 
a $1.0 million Convertible Note which is convertible into shares of Common 
Stock at the initial public offering price at any time prior to maturity in 
September 2001. 

ANTI-TAKEOVER PROVISIONS 

   The Company's Articles and Bylaws contain several provisions intended to 
limit the possibility of, or make more difficult, a takeover of the Company. 
In addition to providing for a classified Board of Directors and the issuance 
of Preferred Stock having terms established by the Board of Directors without 
shareholder approval, the Articles provide that: (i) at least 65% of the 
votes entitled to be cast by shareholders is required to approve amendments 
to the Articles and Bylaws, unless at least a majority of the incumbent 
directors on the Board of Directors has voted in favor of the amendment, in 
which case only a majority of the votes cast by shareholders is required to 
approve the amendment, (ii) directors can be removed only for cause and only 
by a vote of at least 65% of the votes entitled to be cast by shareholders, 
and (iii) the shareholders of the Company are not entitled to call special 
meetings of the shareholders. In addition, the Articles provide that actions 
by shareholders without a meeting must receive the unanimous written consent 
of all shareholders. The Articles also permit the Board 

                                       44
<PAGE>

of Directors to oppose, in its sole discretion, a tender offer or other offer 
for the Company's securities and to take into consideration all pertinent 
issues. Should the Board of Directors determine to reject such an offer, it 
may take any lawful action to accomplish its purpose, including, among other 
things, advising shareholders not to accept the offer and commencing 
litigation against the offeror. The Company's Bylaws establish procedures for 
the nomination of directors by shareholders and the proposal by shareholders 
of matters to be considered at meetings of the shareholders, including the 
submission of certain information within the times prescribed in the Bylaws. 

   In addition, under the Pennsylvania Business Corporation Law of 1988, as 
amended (the "BCL"), subject to certain exceptions, a business combination 
between a Pennsylvania corporation and a person owning 20% or more of such 
corporation's voting stock (an "interested person") may be accomplished only 
if: (i) the business combination is approved by the corporation's directors 
prior to the date on which such person acquired 20% or more of such stock or 
if the board approved such person's acquisition of 20% or more of such stock 
prior to such acquisition; (ii) the interested person owns shares entitled to 
cast at least 80% of the votes all shareholders would be entitled to cast in 
the election of directors, the business combination is approved by the vote 
of shareholders entitled to cast a majority of votes that all stockholders 
would be entitled to cast in an election of directors (excluding shares held 
by the interested person), which vote may occur no earlier than three months 
after the interested person acquired its 80% ownership, and the consideration 
received by shareholders in the business combination satisfies certain 
minimum conditions; (iii) the business combination is approved by the 
affirmative vote of all outstanding shares of common stock; or (iv) the 
business combination is approved by the vote of shareholders entitled to cast 
a majority of the votes that all shareholders would be entitled to cast in 
the election of directors (excluding shares held by the interested person), 
which vote may occur no earlier than five years after the interested person 
became an interested person. A corporation may exempt itself from this 
provision by an amendment to its articles of incorporation that requires 
shareholder approval. The Articles do not provide an exemption from this 
provision. Pennsylvania has also adopted other anti-takeover legislation from 
which the Company has elected to exempt itself in the Articles. 

   The BCL also provides that the directors of a corporation, in making 
decisions concerning takeovers or any other matters, may consider, to the 
extent that they deem appropriate, among other things, (i) the effects of any 
proposed transaction upon any or all groups affected by such action, 
including, among others, shareholders, employees, suppliers, customers and 
creditors, (ii) the short-term and long-term interests of the corporation and 
(iii) the resources, intent and conduct of the person seeking control. 

   The existence of the foregoing provisions of the Articles, Bylaws and BCL 
may discourage other persons or companies from making a tender offer for, or 
seeking to acquire, substantial amounts of the Company's Common Stock. 

LIMITATIONS ON DIRECTORS' LIABILITIES AND INDEMNIFICATION 

   As permitted by the BCL, the Company's Bylaws provide that a director 
shall not be personally liable in such capacity for monetary damages for any 
action taken, or any failure to take any action, unless the director breaches 
or fails to perform the duties of his or her office under the BCL, and the 
breach or failure to perform constitutes self-dealing, willful misconduct or 
recklessness. These provisions of the Bylaws, however, do not apply to the 
responsibility or liability of a director pursuant to any criminal statute, 
or to the liability of a director for the payment of taxes pursuant to local, 
Pennsylvania or federal law. These provisions offer persons who serve on the 
Board of Directors of the Company protection against awards of monetary 
damages for negligence in the performance of their duties. 

   The Bylaws also provide that every person who is or was a director or 
executive officer of the Company, or of any corporation which he served as 
such at the request of the Company, shall be indemnified by the Company to 
the fullest extent permitted by law against all expenses and liabilities 
reasonably incurred by or imposed upon him, in connection with any proceeding 
to which he may be made, or threatened to be made, a party, or in which he 
may become involved by reason of his being or having been a director or 
executive officer of the Company, or of such other corporation, whether or 
not he is a director or executive officer of the Company or such other 
corporation at the time the expenses or liabilities are incurred. No 
indemnification shall be provided, however, with respect to: liabilities 
arising under Section 16(b) of the Securities Exchange Act of 1934, as 

                                       45
<PAGE>

amended, if a final unappealable judgment or award establishes that such 
officer or director engaged in self- dealing, willful misconduct or 
recklessness, for expenses or liabilities which have been paid directly to, 
or for the benefit of, such person by an insurance carrier or for amounts 
paid in settlement of actions without the written consent of the Board of 
Directors. 

   
TRANSFER AGENT AND REGISTRAR 

   The transfer agent and registrar for the Common Stock is Mellon Bank, 
N.A., Philadelphia, Pennsylvania. 

                       SHARES ELIGIBLE FOR FUTURE SALE 

   Upon completion of this Offering, the Company will have an aggregate of 
6,713,447 shares of Common Stock outstanding. Of these shares, the 2,500,000 
shares of Common Stock sold in this Offering will be freely tradeable without 
restriction or further registration under the Securities Act of 1933 (the 
"Securities Act") unless purchased by "affiliates" of the Company, as that 
term is defined in Rule 144 under the Securities Act. The remaining 4,213,447 
shares of outstanding Common Stock will be "restricted securities", as that 
term is defined in Rule 144 ("Restricted Shares"), and may be sold only in 
accordance with an exemption from registration, such as the exemption 
provided by Rule 144. 
    

   In general, under Rule 144 as currently in effect, a person (or persons 
whose shares are aggregated) who has beneficially owned Restricted Shares for 
at least two years, including persons who may be deemed "affiliates" of the 
Company, would be entitled to sell within any three-month period a number of 
shares that does not exceed the greater of: (i) one percent of the number of 
shares of Common Stock then outstanding (approximately 67,134 shares 
immediately after the Offering) or (ii) the average weekly trading volume of 
the Common Stock in the over-the-counter market during the four calendar 
weeks immediately preceding the date on which notice of the sale is filed 
with the Securities and Exchange Commission. Sales under Rule 144 are also 
subject to certain manner of sale provisions and notice requirements, and to 
the availability of current public information about the Company. In 
addition, a person who is not deemed to have been an affiliate of the Company 
at any time during the 90 days preceding a sale, and who has beneficially 
owned the shares proposed to be sold for at least three years, is entitled to 
sell such shares under Rule 144(k) without regard to the requirements 
described above. Rule 144 also provides that affiliates of the Company who 
are selling shares that are not Restricted Shares must nonetheless comply 
with the same restrictions applicable to Restricted Shares with the exception 
of the holding period requirement. The Securities and Exchange Commission has 
published a notice of rule-making that, if adopted as proposed, would shorten 
the two-year holding period under Rule 144 to one year and would shorten the 
three-year holding period under Rule 144(k) to two years. The Company cannot 
predict whether such amendments will be adopted. 

   The Company's directors, executive officers and existing shareholders have 
agreed, subject to certain limitations, not to offer, sell or otherwise 
dispose of any shares of Common Stock for a period of 180 days after the 
closing of the Offering without the prior written consent of Montgomery 
Securities. Following the expiration of this 180-day period, such directors, 
executive officers and existing shareholders and will hold an aggregate of 
4,213,447 outstanding shares of Common Stock (3,838,447 shares if the 
over-allotment option is exercised in full) which may be resold under Rule 
144. The Company also has outstanding warrants to purchase 222,091 shares of 
Common Stock and a $1.0 million Convertible Note convertible into 83,333 
shares of Common Stock (at an assumed conversion price of $12.00 per share) 
at any time on or before September 2001. The holder of the warrants has 
agreed, subject to certain limitations, not to offer, sell or otherwise 
dispose of any shares of Common Stock issuable upon exercise of the warrants 
for a period of 180 days after the closing of the Offering without the prior 
written consent of Montgomery Securities. The holder of the warrants is 
entitled to certain demand and piggy-back registration rights following 
completion of the Offering. In addition, the Company intends, as soon as 
practicable after the consummation of the Offering, to register approximately 
464,390 shares of Common Stock reserved for issuance to its employees, 
directors, consultants and advisors under the Company's 1995 Plan, 1996 Plan 
and Director Plan. Options to purchase an aggregate of 367,321 shares of 
Common Stock will be outstanding under all such Plans upon the consummation 
of the Offering. 

   Prior to this Offering, there has been no public market for the Company's 
Common Stock. Sales of substantial amounts of Common Stock in the public 
market could adversely affect market prices for the Common Stock and make it 
more difficult for the Company to sell equity securities in the future at a 
time and price which it deems appropriate. 

                                       46
<PAGE>

                                 UNDERWRITING 

   The Underwriters named below (the "Underwriters"), represented by 
Montgomery Securities and Janney Montgomery Scott Inc. (the 
"Representatives"), have severally agreed, subject to the terms and 
conditions in the underwriting agreement (the "Underwriting Agreement"), by 
and among the Company, the Selling Shareholders and the Underwriters, to 
purchase from the Company the number of shares of Common Stock indicated 
below opposite their respective names, at the initial public offering price 
less the underwriting discount set forth on the cover page of this 
Prospectus. The Underwriting Agreement provides that the obligations of the 
Underwriters are subject to certain conditions precedent and that the 
Underwriters are committed to purchase all of the shares of Common Stock, if 
they purchase any. 
   

                                                                   Number of 
Underwriters                                                         Shares 
- ------------                                                       ----------- 
Montgomery Securities  ........................................
Janney Montgomery Scott Inc ...................................

                                                                   ----------- 
    Total  ....................................................     2,500,000 
                                                                   =========== 

   The Representatives have advised the Company and the Selling Shareholders 
that the Underwriters propose initially to offer the Common Stock to the 
public on the terms set forth on the cover page of this Prospectus. The 
Underwriters may allow selected dealers a concession of not more than $ 
per share; and the Underwriters may allow, and such dealers may reallow, a 
concession of not more than $     per share to certain other dealers. After 
the initial public offering, the public offering price and other selling 
terms may be changed by the Representatives. The Common Stock is offered 
subject to receipt and acceptance by the Underwriters, and to certain other 
conditions, including the right to reject orders in whole or in part. 
    

   The Selling Shareholders have granted an option to the Underwriters, 
exercisable during the 30-day period after the date of this Prospectus, to 
purchase up to a maximum of 375,000 additional shares of Common Stock to 
cover over-allotments, if any, at the same price per share as the initial 
shares to be purchased by the Underwriters. To the extent that the 
Underwriters exercise such over-allotment option, the Underwriters will be 
committed, subject to certain conditions, to purchase such additional shares 
in approximately the same proportion as set forth in the above table. The 
Underwriters may purchase such shares only to cover over-allotments made in 
connection with the Offering. 

   The Underwriting Agreement provides that the Company and the Selling 
Shareholders will indemnify the Underwriters against certain liabilities, 
including civil liabilities under the Securities Act, or will contribute to 
payments the Underwriters may be required to make in respect thereof. 

   The Company, the Selling Shareholders and the Company's officers and 
directors who are also shareholders of the Company and who, immediately 
following the Offering (assuming no exercise of the Underwriters' 
over-allotment option) collectively will beneficially own an aggregate of 
4,239,314 shares of Common Stock, have agreed that for a period of 180 days 
after the effective date of the Offering they will not, without the prior 
written consent of Montgomery Securities, directly or indirectly offer for 
sale, sell, solicit an offer to sell, contract or grant an option to sell, 
pledge, transfer, establish an open put equivalent position or otherwise 
dispose of any shares of Common stock, options or warrants to acquire shares 
of Common Stock. The Company has also agreed not to issue, offer, sell, grant 
options to purchase or otherwise dispose of any of the Company's equity 
securities or any other securities convertible into or exchangeable with its 
Common Stock for a period of 180 days after the effective date of the 
Offering without the prior written consent of Montgomery Securities, subject 
to limited exceptions and grants and exercises of stock options. The holder 
of the warrants issued by the Company has also agreed not to offer, sell or 
otherwise dispose of any shares of Common Stock issuable upon exer- 

                                       47
<PAGE>

cise of the warrants for a period of 180 days after the closing of the 
Offering without the prior written consent of Montgomery Securities. In 
evaluating any request for a waiver of the 180-day lock-up period, the 
Underwriters will consider, in accordance with their customary practice, all 
relevant facts and circumstances at the time of the request, including, 
without limitation, the recent trading market for the Common Stock, the size 
of the request and, with respect to a request by the Company to issue 
additional equity securities, the purpose of such an issuance. See "Shares 
Eligible for Future Sale." 

   The Representatives have informed the Company that the Underwriters do not 
expect to make sales of Common Stock offered by this Prospectus to accounts 
over which they exercise discretionary authority in excess of 5% of the 
number of shares of Common Stock offered hereby. 

   Prior to the Offering, there has been no public trading market for the 
Common Stock. Consequently, the initial public offering price of the Common 
Stock has been determined by negotiations between the Company, the 
Representatives and the Selling Shareholders. Among the factors to be 
considered in such negotiations were the history of, and the prospects for, 
the Company and the industry in which the Company competes, an assessment of 
the Company's management, its financial condition, its past and present 
earnings and the trend of such earnings, the prospects for future earnings of 
the Company, the present state of the Company's development, the general 
condition of the economy and the securities markets at the time of the 
Offering and the market prices of and demand for publicly traded common stock 
of comparable companies in recent periods. 

                                LEGAL MATTERS 

   An opinion will be rendered by the law firm of Blank Rome Comisky & 
McCauley, Philadelphia, Pennsylvania, to the effect that the shares of Common 
Stock offered by the Company and the Selling Shareholders hereby, when issued 
and paid for as contemplated in this Prospectus, will be legally issued, 
fully paid and non- assessable. Certain legal matters will be passed upon for 
the Selling Shareholders by Blank Rome Comisky & McCauley, Philadelphia, 
Pennsylvania. Certain legal matters will be passed upon for the Underwriters 
by Piper & Marbury L.L.P., Baltimore, Maryland. 

                                   EXPERTS 

   
   The Company's and MAB's balance sheets as of December 31, 1994 and 1995 
and the Company's statements of income, shareholders' equity and cash flows 
for each of the three years in the period ended December 31, 1995 and MAB's 
statements of income and shareholders' equity and cash flows for each of the 
three years in the period ended December 31, 1995 and the six months ended 
June 30, 1996 included in this Prospectus, have been included herein in 
reliance on the report of Coopers & Lybrand, L.L.P., independent accountants, 
given on the authority of that firm as experts in accounting and auditing. 
    

   The financial statements of Trans Union Corporation Collections Division at
December 31, 1994 and 1995 and for each of the three years in the period ended
December 31, 1995 included in this Prospectus and Registration Statement have
been audited by Ernst & Young LLP, independent auditors, as set forth in their
report thereon appearing elsewhere herein, and are included in reliance upon
such report given upon the authority of such firm as experts in accounting and
auditing.

                            ADDITIONAL INFORMATION 

   The Company has filed with the Securities and Exchange Commission a 
Registration Statement on Form S-1 under the Securities Act with respect to 
the Common Stock offered hereby. This Prospectus, filed as part of the 
Registration Statement, does not contain all of the information included in 
the Registration Statement and the exhibits and schedules thereto, certain 
portions of which have been omitted in accordance with the rules and 
regulations of the Securities and Exchange Commission. For further 
information with respect to the Company and the Common Stock offered hereby, 
reference is hereby made to the Registration Statement, including the 
exhibits and schedules filed therewith. Statements contained in this 
Prospectus as to the contents of any contract, agreement or other document 
referred to herein are not necessarily complete and in each such instance, 
reference is made to the copy of such contract, agreement or other document 
filed as an exhibit to the Registration Statement for a more complete 
description of the matters involved, and each such statement shall be deemed 

                                       48
<PAGE>

qualified in its entirety by such reference. The Registration Statement, 
including the exhibits and schedules thereto, may be inspected without charge 
and copied at the offices of the Securities and Exchange Commission at 
Judiciary Plaza, 450 Fifth Street, N.W., Room 1024, Washington, D.C. 20549; 7 
World Trade Center, 13th Floor, New York, New York 10048; and Citicorp 
Center, 500 West Madison Street, Suite 1400, Chicago, Illinois 60661. Copies 
of such materials may be obtained at the prescribed rates from the 
Commission's Public Reference Section at Judiciary Plaza, 450 Fifth Street, 
N.W., Room 1024, Washington, D.C. 20549. The Commission maintains a Web Site 
that contains reports, proxy and information statements and other information 
regarding registrants that file electronically with the Commission. The 
address of such Web Site is http://www.sec.gov. 

   As a result of the Offering, the Company will be subject to the 
information requirements of the Securities and Exchange Act of 1934, as 
amended (the "Exchange Act"). So long as the Company is subject to periodic 
reporting requirements of the Exchange Act, it will continue to furnish the 
reports and other information required thereby to the Securities and Exchange 
Commission. The Company will furnish to its shareholders annual reports 
containing financial statements audited by its independent auditors and will 
make available copies of quarterly reports for the first three quarters of 
each fiscal year containing unaudited financial information. 

                                       49
<PAGE>

                        INDEX TO FINANCIAL STATEMENTS 
<TABLE>
<CAPTION>
   

NCO Group, Inc. 
Pro Forma Consolidated Financial Statements: 
<S>                                                                                                       <C>
   Basis of Presentation .............................................................................  F-2 
   Pro Forma Consolidated Balance Sheet as of June 30, 1996 ..........................................  F-3 
   Pro Forma Consolidated Statement of Income for the six months ended June 30, 1996 .................  F-4 
   Pro Forma Consolidated Statement of Income for the year ended December 31, 1995 ...................  F-5 
   Notes to Consolidated Pro Forma Financial Statements ..............................................  F-6 
Historical Financial Statements: 
   Report of Independent Accountants .................................................................  F-8 
   Balance Sheets as of December 31, 1994 and 1995 and June 30, 1996 (Unaudited) .....................  F-9 
   Statements of Income for each of the three years in the period ended December 31, 1995 and the six 
     months ended June 30, 1995 and June 30, 1996 (Unaudited)  .......................................  F-10 
   Statements of Shareholders' Equity for each of the years in the three year period ended December 
     31, 1995 and the six months ended June 30, 1996 (Unaudited)  ....................................  F-11 
   Statements of Cash Flows for each of the years in the three year period ended December 31, 1995 and 
     the six months ended June 30, 1995 and June 30, 1996 (Unaudited)  ...............................  F-12 
   Notes to Financial Statements .....................................................................  F-13 
Management Adjustment Bureau, Inc.: 
   Report of Independent Accountants .................................................................  F-22 
     Balance Sheets as of December 31, 1994 and 1995 and as of June 30, 1996  ........................  F-23 
     Statements of Income and Retained Earnings for the three year period ended December 31, 1995 and 
        the six months ended June 30, 1996 ...........................................................  F-24 
   Statements of Cash Flows for each of the years in the three year period ended December 31, 1995 and 
     the six months ended June 30, 1996  .............................................................  F-25 
   Notes to Financial Statements .....................................................................  F-27 
Trans Union Corporation Collections Division: 
   Report of Independent Auditors ....................................................................  F-31 
   Statements of Net Assets as of December 31, 1994 and 1995 .........................................  F-32 
   Statements of Operations for each of the three years ended December 31, 1995 ......................  F-33 
   Statements of Cash Flows for each of the three years ended December 31, 1995 ......................  F-34 
   Notes to Financial Statements .....................................................................  F-35 

    
</TABLE>





                                     F-1 
<PAGE>

                 PRO FORMA CONSOLIDATED FINANCIAL STATEMENTS 

                            BASIS OF PRESENTATION 

   
   The Pro Forma Consolidated Balance Sheet as of June 30, 1996 and the Pro 
Forma Consolidated Statements of Income for the year ended December 31, 1995 
and the six months ended June 30, 1996 are based on the historical financial 
statements of NCO Group, Inc. (NCO), Management Adjustment Bureau, Inc. 
(MAB), Trans Union Corporation Collections Division (TCD) and Eastern 
Business Services, Inc. (Eastern). The Pro Forma Consolidated Balance Sheet 
has been prepared assuming the MAB acquisition occurred on June 30, 1996. The 
Pro Forma Consolidated Statement of Income for the six months ended June 30, 
1996 and for the year ended December 31, 1995 has been prepared assuming the 
MAB, TCD and Eastern acquisitions occurred on January 1, 1995. Additionally, 
the Pro Forma Consolidated Financial Statements include adjustments relating 
to NCO's conversion from an S Corporation effective September 3, 1996 (the 
"Termination Date"). The Pro Forma Consolidated Statements of Income also 
reflect the assumed issuance of 1,715,950 shares of Common Stock (at an 
assumed initial public offering price of $12.00 per share), which, net of 
estimated underwriting discounts and offering expenses payable by the 
Company, would result in sufficient net proceeds to repay acquisition-related 
debt and finance the distribution of all undistributed S Corporation earnings 
through the Termination Date (estimated at $3.0 million, subject to final 
adjustment.) These shares are assumed to have been issued, and the debt 
repaid, at the beginning of the periods presented, and thus interest expense 
attributable to such debt has been eliminated. The Pro Forma Consolidated 
Balance Sheet reflects the assumed issuance of 2,500,000 shares of Common 
Stock at June 30, 1996 (at an assumed initial public offering price of $12.00 
per share, net of estimated underwriting discounts and offering expenses 
payable by the Company) and the application of the net proceeds to repay 
acquisition-related debt and finance the S Corporation distributions, with 
the remaining net proceeds of approximately $8,750,000 added to working 
capital. 

   The Pro Forma Consolidated Financial Statements do not purport to 
represent what NCO's actual results of operations or financial position would 
have been had the acquisitions occurred as of such dates, or to project NCO's 
results of operations or financial position for any period or date, nor does 
it give effect to any matters other than those described in the notes 
thereto. In addition, the allocations of purchase price to the assets and 
liabilities of MAB are preliminary and the final allocations may differ from 
the amounts reflected herein. The unaudited Pro Forma Consolidated Financial 
Statements should be read in conjunction with the other financial statements 
and notes thereto included elsewhere in this Prospectus. 
    

                                       F-2
<PAGE>

                               NCO GROUP, INC. 
                     PRO FORMA CONSOLIDATED BALANCE SHEET 
                                JUNE 30, 1996 
                                 (UNAUDITED) 

   
<TABLE>
<CAPTION>
                             
                                       Historical          
                             -----------------------------    Acquisition                         Offering          Pro Forma 
          ASSETS                  NCO             MAB        Adjustments(1)     Pro Forma        Adjustments       As Adjusted 
                              -------------   ------------   --------------    -------------   ----------------   ------------- 
<S>                           <C>           <C>               <C>               <C>              <C>             <C>         
Current assets: 
   Cash and cash 
     equivalents  .........   $   989,773   $  475,354        $   (300,000)(2) $   765,127      $ 8,750,000(6)  $ 9,515,127 
                                                                  (400,000)(3) 
   Available-for-sale 
     securities  ..........       329,290                                          329,290                          329,290 
   Accounts receivable, 
     trade  ...............     2,830,610    1,234,393                           4,065,003                        4,065,003 
   Accounts receivable, 
     purchased  ........... 
   Notes receivable .......                     56,088                              56,088                           56,088 
   Prepaid expenses and 
     other current assets ..      108,286      135,888                             244,174                          244,174 
                              -----------   -----------       ------------     -----------      -------------   ----------- 
     Total current assets .     4,257,959    1,901,723            (700,000)      5,459,682          8,750,000    14,209,682 
Funds held in trust for 
 clients: 
 Cash  ....................     2,089,714    1,393,938                           3,483,652                        3,483,652 
Property and equipment, 
   net ....................     1,420,073    1,160,130                           2,580,203                        2,580,203 
Other assets: 
   Goodwill, net of 
     accumulated 
     amortization  ........     6,074,713                       8,035,284(2)    14,109,997                       14,109,997 
   Covenants, net of 
     accumulated 
     amortization  ........       217,708                                          217,708                          217,708 
   Acquired account 
     inventory, net  ......        85,979                                           85,979                           85,979 
   Deferred financing costs       243,879                                          243,879                          243,879 
   Due from related party .                     33,811                              33,811                           33.811 
   Other assets ...........       264,505       33,703                             298,208                          298.208 
                              -----------   -----------       ------------     -----------      -------------   ----------- 
     Total other assets ...     6,886,784       67,514           8,035,284      14,989,582                       14,989,582 
                              -----------   -----------       ------------     -----------      -------------   ----------- 
     Total assets .........   $14,654,530   $4,523,305        $  7,335,284     $26,513,119      $   8,750,000   $35,263,119 
                              ===========  ===========        ============     ===========      =============   =========== 

<PAGE>

LIABILITIES AND 
     SHAREHOLDERS' EQUITY 
Current liabilities: 
   Demand loan ............                 $  400,000        $    (400,000)(3) 
   Long-term debt, current 
     portion  .............   $    42,333       60,000                         $   102,333                      $   102,333 
   Capitalized lease 
     obligations, 
     current portion  .....        59,128      108,459                             167,587                          167,587 
   Accounts payable .......       182,023      123,756                             305,779                          305,779 
   Accrued expenses .......       867,933      128.027           200,000(2)      1,195,960                        1,195,960 
   Accrued repayment 
     guarantee  ...........                    190,000                             190,000                          190,000 
   Accrued compensation and 
     related expenses  ....       550,423                                          550,423                          550,423 
   Unearned revenue, net of 
     related costs  .......        98,092                                           98,092                           98,092 
                              -----------   -----------       ------------     -----------      -------------   ----------- 
     Total current 
     liabilities  .........     1,799,932    1,010,242            (200,000)      2,610,174                        2,610,174 
                              -----------   -----------       ------------     -----------      -------------   ----------- 
Funds held in trust for 
   clients ................     2,089,714    1,393,938                           3,483,652                        3,483,652 
Deferred tax liability  ...                                      219,000(5)        219,000                          219,000 
Long-term liabilities: 
   Long-term debt, net of 
     current portion  .....     7,118,039      205,000         8,000,000(1)     15,323,039      $ (15,000,000)(6)   323,039 
   Unearned revenue, net of 
     related costs  .......       258,464                                          258,464                          258,464 
   Convertible note .......                                    1,000,000(1)                                       1,000,000 
   Capitalized lease 
     obligations, net of 
     current portion  .....       237,620      149,409                             387,029                          387.029 
Commitments and 
   contingencies 
Shareholders' equity: 
 Common stock  ............       537,326       19,000             (19,000)(4)     537,326       26,750,000 (6)  26,755,992 
                                                                                                   (531,334)(5) 
Unexercised warrants  .....       177,294                                          177,294                          177,294 
Unrealized gain on 
   securities .............        48,475                                           48,475                           48,475 
Retained earnings  ........     2,387,666    1,745,716          (1,745,716)(4)   2,468,666         (3,000,000)(5) 
                                                                    81,000 (5)                        531,334 
                              -----------   -----------       ------------     -----------      -------------   ----------- 
   Total shareholders' 
   equity .................     3,150,761    1,764,716          (1,683,716)      3,231,761         23,750,000    26,981,761 
                              -----------   -----------       ------------     -----------      -------------   ----------- 
   Total liabilities and 
   share   holders' equity    $14,654,530   $4,523,305        $  7,335,284     $26,513,119      $   8,750,000   $35,263,119 
                              ===========  ===========        ============     ===========      =============   =========== 
    
</TABLE>

     See accompanying notes to pro forma consolidated financial statements.

                                      F-3
<PAGE>

                               NCO GROUP, INC. 

                  PRO FORMA CONSOLIDATED STATEMENT OF INCOME 
                    FOR THE SIX MONTHS ENDED JUNE 30, 1996 
                                 (UNAUDITED) 

<TABLE>
<CAPTION>
   
                           
                                       Historical           
                             ------------------------------    Acquisition                        Offering          Pro Forma 
                                  NCO              MAB         Adjustments       Pro Forma       Adjustments       As Adjusted 
                              -------------   -------------   --------------    -------------   --------------   --------------- 
<S>                           <C>              <C>               <C>               <C>                 <C>               <C>     
Revenue  ..................   $12,542,664      $6,776,290                       $19,318,954                        $ 9,318,954 
Operating costs and expenses: 
   Payroll and related 
     expenses  ............     5,953,895       4,254,479      $ (321,750)(7)   9,479,224                            9,479,224 
                                                                 (407,400)(8) 
   Selling, general and 
     administrative 
     expenses  ............     4,094,626       2,421,714                         6,516,340                          6,516,340(11) 
   
   Depreciation and 
     amortization expense .       422,814         248,921         160,705(9)        832,440                            832,340 
                              -------------   -------------   --------------    -------------   --------------   --------------- 
     Total operating costs 
     and expenses  ........    10,471,335       6,925,114        (568,445)       16,828,004                         16,828,004 
                              -------------   -------------   --------------    -------------   --------------   --------------- 
Income (loss) from operations   2,071,329        (148,824)        568,445         2,490,950                          2,490,950 
Other income (expense): 
   Interest and investment 
     income  ..............        47,415           6,712                            54,127                             54,127 
   Interest expense .......      (357,494)        (30,262)                         (387,756)        $314,785(10)       (72,971) 
                              -------------   -------------   --------------    -------------   --------------   --------------- 
Income (loss) before taxes .  $ 1,761,250      $ (172,374)     $ 568,445          2,157,321      $   314,785         2,472,106 
                              =============   =============   ==============    =============   ==============   =============== 
Pro forma provision for income 
   taxes ..................                                                                                          1,053,124(12) 
                                                                                                                 --------------- 
Pro forma net income  .....                                                                                        $ 1,418,982 
                                                                                                                 =============== 
Pro forma net income per share                                                                                     $      0.23(13) 
                                                                                                                 --------------- 
Pro forma weighted average 
   shares outstanding .....                                                                                          6,216,209 
                                                                                                                 =============== 
    

</TABLE>

See accompanying notes to pro forma consolidated financial statements. 

                                       F-4
<PAGE>

                               NCO GROUP, INC. 

                  PRO FORMA CONSOLIDATED STATEMENT OF INCOME 
                     FOR THE YEAR ENDED DECEMBER 31, 1995 
                                 (UNAUDITED) 

   
<TABLE>
<CAPTION>
                                             Historical 
                        ----------------------------------------------------- 
                                                                          Acquisition                     Offering Pro Forma 
                            NCO       MAB           TCD    Eastern(14)    Adjustments      Pro Forma     Adjustments As Adjusted 
                        ----------- ----------   --------- -----------   --------------    -----------   ----------------------- 
<S>                     <C>         <C>          <C>         <C>          <C>              <C>               <C>         <C>     
Revenue ..............  $12,732,597 $12,975,799  $7,467,000  $1,333,675   $  (643,500)(7)  $34,509,071               $34,509,071 
Operating costs and 
  expenses: 
   Payroll and related 
     expenses ........    6,797,338   7,909,785   3,125,000     660,617    (1,437,268)(8)  16,411,972                 16,411,972 
                                                                             (643,500)(7) 
   Selling, general and 
     administrative 
     expenses ........    4,042,342   4,138,523   3,840,000     770,742      (260,300)(15) 12,531,307                12,531,307 
   Depreciation and 
     amortization 
     expense .........      347,503     457,997     198,000     145,778       379,216 (9)   1,528,494                 1,528,494 
                        -----------  -----------  ---------- -----------  --------------   -----------  -----------   ---------- 
     Total operating 
     costs   and 
     expenses ........   11,187,183  12,506,305   7,163,000   1,577,137    (1,961,852)    30,471,773                  30,471,773 
                        -----------  -----------  ---------- -----------  --------------   -----------  -----------   ---------- 
Income (loss) from 
   operations  ........   1,545,414     469,494     304,000    (243,462)    1,961,852       4,037,298                 4,037,298 
                        -----------  -----------  ---------- -----------  --------------   -----------  -----------   ---------- 
Other income (expense): 
   Interest and 
     investment income .     49,473      12,115                                                61,588                    61,588 
   Interest expense  ..    (180,205)    (26,802)                (94,904)                     (301,911)  $252,609(10)    (49,302) 
   Loss on disposal of 
     property and 
     equipment .......      (49,082)   (175,392)                                             (224,474)                 (224,474) 
                        -----------  -----------  ---------- -----------  --------------   -----------  -----------   ---------- 
     Total other income 
       (expense) .....     (179,814)   (190,079)                (94,904)                     (464,797)      252,609    (212,188) 
                        -----------  -----------  ---------- -----------  --------------   -----------  -----------   ---------- 
   Income (loss) before 
     taxes ...........  $ 1,365,600 $   279,415  $  304,000  $  (338,366) $ 1,961,852     $ 3,572,501   $   252,609   3,825,110 
                        ===========  ===========  ========== ===========  ==============   ===========  ============ ============
   Pro forma provision 
     for income taxes .                                                                                               1,658,609(12)
                                                                                                                     ---------- 
   Pro forma net income                                                                                              $2,166,501 
                                                                                                                     ========== 
   Pro forma net income 
     per share .......                                                                                                   $ 0.35(13)
                                                                                                                     ==========
   Pro forma weighted 
     average shares                                                                                                 
     outstanding .....                                                                                                6,211,179
                                                                                                                     ==========
    
</TABLE>
                                                                           
  

    See accompanying notes to pro forma consolidated financial statements. 

                                       F-5
<PAGE>

                            NOTES TO CONSOLIDATED 
                        PRO FORMA FINANCIAL STATEMENTS 
                                 (UNAUDITED) 

   To date, all of the Company's acquisitions have been accounted for under 
the purchase method of accounting with the results of the acquired companies 
included in the Company's statements of income beginning on the date of 
acquisition. 

    (1) Gives effect to the acquisition of MAB, as if it occurred on June 30, 
        1996, for $8.0 million in cash and the issuance of a $1.0 million 
        convertible note payable to MAB's principal shareholder. 

   
    (2) Reflects goodwill estimated at $8,035,284 resulting from the excess 
        of the purchase price over the estimated fair market value of the net 
        assets acquired, including estimated direct closing costs related to 
        the acquisition of $300,000 and $200,000 related to termination of 
        employees and other items all assumed to have been accrued. 
    

    (3) Assumes that the $400,000 demand loan payable by MAB was repaid from 
        the available cash of MAB. 

    (4) Reflects the elimination of MAB's common stock and retained earnings 
        in accordance with purchase method accounting. 

    (5) On September 3, 1996, the Company terminated its S Corporation status 
        for federal income tax purposes and declared a distribution of the 
        Company's estimated undistributed S Corporation earnings through the 
        termination date (estimated at $3.0 million, subject to adjustment.) 
        The declaration also resulted in the elimination of the Company's 
        retained earnings and a charge of $531,334 to the common stock 
        account for the excess of the distribution over the Company's 
        retained earnings. A $219,000 net deferred tax liability was also 
        established based on the estimated book and tax differences of NCO 
        and MAB. 

    (6) Gives effect to the sale by the Company of 2,500,000 shares of Common 
        Stock in the Offering and the application of the estimated net 
        proceeds of $26.8 million to repay the outstanding debt of $15.0 
        million under the revolving credit facility and to pay the S 
        Corporation distributions (estimated at $3.0 million) to existing 
        shareholders of the Company, with the balance of $8.8 million added 
        to working capital. 

    (7) Reflects the reduction in salary of MAB's principal shareholder (who 
        is no longer active in the day- to-day operations of MAB's business), 
        pursuant to a new employment agreement, in the amount of $321,750 and 
        $643,500 for the six-months ended June 30, 1996 and the year ended 
        December 31, 1995, respectively. 

   
    (8) Reflects the elimination of payroll and related expenses of $407,400 
        and $1,437,268 for the six months ended June 30, 1996 and the year 
        ended December 31, 1995, respectively, relating to the elimination of 
        certain redundant collection and administration personnel costs 
        immediately identifiable at the time of the acquisitions. 
    

    (9) Reflects amortization expenses of $160,705 and $680,808 for the six 
        months ended June 30, 1996 and the year ended December 31, 1995, 
        respectively assuming MAB, TCD and Eastern had been acquired at the 
        beginning of the periods presented. In addition, reflects the 
        elimination of depreciation and amortization expense related to 
        assets not acquired by NCO as part of the acquisitions of TCD and 
        Eastern of $301,592 for the year ended December 31, 1995. 

   (10) Reflects the elimination of interest expenses on current and 
        long-term debt assumed to be repaid with the offering proceeds at the 
        beginning of the periods presented. 

   
   (11) Includes a non-recurring charge of $190,000 recorded by MAB to 
        account for potential losses relating to certain repayment guarantees 
        made on behalf of third parties. 
    

                                       F-6
<PAGE>

   
                              NOTES TO CONSOLIDATED 
                        PRO FORMA FINANCIAL STATEMENTS 
                                 (UNAUDITED) 

   (12) Reflects estimated provision for income taxes, at an assumed rate of 
        40% after giving consideration to non-deductible goodwill expense, 
        assuming the Company had converted from an S Corporation to a C 
        Corporation at the beginning of the periods presented. 

   (13) Pro forma net income per share was computed by dividing the pro forma 
        net income for the year ended December 31, 1995 and for the six 
        months ended June 30, 1996 by the pro forma weighted average number 
        of shares outstanding. Pro forma weighted average shares outstanding 
        are based on the weighted average number of shares outstanding 
        including common share equivalents giving retroactive effect as of 
        January 1, 1995 to the 46.56 for one stock split and the issuance of 
        1,715,950 shares of common stock (at an assumed initial public 
        offering price of $12.00 per share) net of estimated underwriting 
        discounts and offering expenses payable by the Company, to result in 
        net proceeds sufficient to finance the estimated $3,000,000 S 
        Corporation distributions and repay $15,000,000 of acquisition - 
        related debt. 

   (14) Represents the results of operations prior to the acquisition of 
        Eastern in August 1995. 

   (15) Reflects the difference between the Company's rent expense for the 
        TCD facilities pursuant to lease agreements entered into upon the 
        acquisition and the occupancy costs allocated to TCD by its parent 
        prior to the acquisition. 
    

                                       F-7
<PAGE>

   
                        REPORT OF INDEPENDENT ACCOUNTANTS 
    

To the Shareholders of 
 NCO Group, Inc. 
Blue Bell, Pennsylvania 

We have audited the accompanying balance sheets of NCO Group, Inc. as of 
December 31, 1994 and 1995 and the related statements of income, 
shareholders' equity, and cash flows for each of the three years in the 
period ended December 31, 1995. These financial statements are the 
responsibility of the Company's management. Our responsibility is to express 
an opinion on these financial statements based on our audits. 

We conducted our audits in accordance with generally accepted auditing 
standards. Those standards require that we plan and perform the audit to 
obtain reasonable assurance about whether the financial statements are free 
of material misstatement. An audit includes examining, on a test basis, 
evidence supporting the amounts and disclosures in the financial statements. 
An audit also includes assessing the accounting principles used and 
significant estimates made by management, as well as evaluating the overall 
financial statement presentation. We believe that our audits provide a 
reasonable basis for our opinion. 

In our opinion, the financial statements referred to above present fairly, in 
all material respects, the financial position of NCO Group, Inc. as of 
December 31, 1994 and 1995 and the results of its operations and its cash 
flows for each of the three years in the period ended December 31, 1995 in 
conformity with generally accepted accounting principles. 


   
Coopers & Lybrand L.L.P. 



2400 Eleven Penn Center 
Philadelphia, Pennsylvania 
February 16, 1996, except as to 
Notes 1, 2, 3, 7 and 13 for 
 which the date is September 30, 1996 

    
                                       F-8
<PAGE>

                               NCO GROUP, INC. 
                                BALANCE SHEETS 
<TABLE>
<CAPTION>

                                                                 December 31,              June 30, 
                                                        -----------------------------    ------------- 
                        ASSETS                               1994            1995            1996 
                                                         -------------   ------------    ------------- 
                                                                                         (Unaudited) 
<S>                                                       <C>             <C>            <C>         
Current assets: 
   Cash and cash equivalents .........................    $  526,018      $  804,550     $   989,773 
   Available-for-sale securities .....................       239,944         299,488         329,290 
   Accounts receivable, trade, net of allowance for 
     doubtful accounts of $7,400, $23,200 and 
     $64,554, respectively  ..........................       603,176       1,394,801       2,830,610 
   Accounts receivable, purchased ....................        44,038           7,745 
   Notes receivable ..................................        64,000         100,000 
   Prepaid expenses and other current assets .........        96,552         118,793         108,286 
                                                         -------------   ------------    ------------- 
        Total current assets .........................     1,573,728       2,725,377       4,257,959 
                                                         -------------   ------------    ------------- 
Funds held in trust for clients  .....................       746,989       1,228,889       2,089,714 
Property and equipment, net  .........................       477,327         637,133       1,420,073 
Other assets: 
   Goodwill, net of accumulated amortization .........       940,387       2,636,271       6,074,713 
   Covenants, net of accumulated amortization ........                                       217,708 
   Acquired account inventory, net ...................       244,499         138,623          85,979 
   Deferred financing costs ..........................                       279,014         243,879 
   Other assets ......................................       122,789         227,826         264,505 
                                                         -------------   ------------    ------------- 
        Total other assets ...........................     1,307,675       3,281,734       6,886,784 
                                                         -------------   ------------    ------------- 
                                                          $4,105,719      $7,873,133     $14,654,530 
                                                         =============   ============    ============= 
             LIABILITIES AND SHAREHOLDERS' 
                         EQUITY 
Current liabilities: 
   Long-term debt, current portion ...................    $  316,863      $   46,171     $    42,333 
   Capitalized lease obligations, current portion ....                                        59,128 
   Accounts payable ..................................        59,961         221,562         182,023 
   Accrued expenses ..................................       169,045         565,734         867,933 
   Accrued compensation and related expenses .........       222,587         777,985         550,423 
   Unearned revenue, net of related costs ............       332,671         302,384          98,092 
                                                         -------------   ------------    ------------- 
        Total current liabilities ....................     1,101,127       1,913,836       1,799,932 
                                                         -------------   ------------    ------------- 
Funds held in trust for clients  .....................       746,989       1,228,889       2,089,714 
Long-term liabilities: 
   Long-term debt, net of current portion ............       732,333       2,592,906       7,118,039 
   Capitalized lease obligations, net of current 
     portion  ........................................                                       237,620 
   Unearned revenue, net of related costs ............       102,586          86,155         258,464 
Commitments and contingencies  ....................... 
Shareholders' equity: 
   Common stock, no par value, 25,000,000 shares 
     authorized, 4,126,566, 4,213,447 and 4,213,447 
     shares issued and outstanding December 31, 1994 
     and 1995 and June 30, 1996, respectively  .......       349,326         537,326         537,326 
   Unexercised warrants ..............................                       177,294         177,294 
   Retained earnings .................................     1,086,053       1,378,261       2,387,666 
   Unrealized gain (loss) on securities ..............       (12,695)         41,339          48,475 
   Notes receivable -- shareholder ...................                       (82,873) 
                                                         -------------   ------------    ------------- 
        Total shareholders' equity ...................     1,422,684       2,051,347       3,150,761 
                                                         -------------   ------------    ------------- 
                                                          $4,105,719      $7,873,133     $14,654,530 
                                                         =============   ============    ============= 
</TABLE>

  The accompanying notes are an integral part of these financial statements. 

                                       F-9
<PAGE>

                               NCO GROUP, INC. 

                             STATEMENTS OF INCOME 

<TABLE>
<CAPTION>
   
                                                                                        For the Six Months Ended 
                                           For the Years Ended December 31,                     June 30, 
                                   -----------------------------------------------   ------------------------------ 
                                        1993            1994             1995            1995             1996 
                                    -------------   -------------    --------------   ------------   -------------- 
                                                                                      (unaudited)     (unaudited) 
<S>                                  <C>             <C>            <C>               <C>            <C>         
Revenue  ........................    $7,444,982      $8,577,895     $12,732,597       $5,546,258     $12,542,664 
Operating costs and expenses: 
   Payroll and related expenses .     4,122,528       4,558,351       6,797,338        2,956,773       5,953,895 
   Selling, general and 
     administrative expenses  ...     2,390,741       2,673,521       4,042,342        1,744,785       4,094,626 
   Depreciation and amortization 
     expense  ...................       141,497         215,117         347,503          115,869         422,814 
                                    -------------   -------------    --------------   ------------   -------------- 
                                      6,654,766       7,446,989      11,187,183        4,817,427      10,471,335 
                                    -------------   -------------    --------------   ------------   -------------- 
Income from operations  .........       790,216       1,130,906       1,545,414          728,831       2,071,329 
                                    -------------   -------------    --------------   ------------   -------------- 
Other income (expense): 
   Interest and investment income        24,135          26,735          49,473           24,560          47,415 
   Interest expense .............       (13,607)        (71,588)       (180,205)         (48,305)       (357,494) 
   Loss on disposal of property 
     and equipment  .............                                       (49,082)         (49,082) 
                                    -------------   -------------    --------------   ------------   -------------- 
                                         10,528         (44,853)       (179,814)         (72,827)       (310,079) 
                                    -------------   -------------    --------------   ------------   -------------- 
Net income  .....................    $  800,744      $1,086,053     $ 1,365,600       $  656,004     $ 1,761,250 
                                    =============   =============    ==============   ============   ============== 
Pro forma (unaudited): 
   Historical income before 
     income taxes  ..............    $  800,744      $1,086,053     $ 1,365,600       $  656,004     $ 1,761,250 
   Pro forma provision for income 
     taxes  .....................       320,000         434,000         546,000          262,000         704,000 
                                    -------------   -------------    --------------   ------------   -------------- 
   Pro forma net income .........    $  480,744      $  652,053     $   819,600       $  394,004     $ 1,057,250 
                                    =============   =============    ==============   ============   ============== 
   Pro forma net income per share                                   $      0.17                  $          0.22 
                                                                     ==============                  ============== 
   Pro forma weighted average 
     shares outstanding  ........                                     4,745,229                        4,750,259 
                                                                     ==============                  ============== 

    
</TABLE>

  The accompanying notes are an integral part of these financial statements. 

                                      F-10
<PAGE>

                               NCO GROUP, INC. 
                      STATEMENTS OF SHAREHOLDERS' EQUITY 

<TABLE>
<CAPTION>
   
                                      Common Stock                                       
                               --------------------------                               Unrealized 
                                  Number                                                   Gains          Notes 
                                    of                     Unexercised      Retained    (Losses) on    Receivable 
                                  Shares        Amount       Warrants       Earnings     Securities    Shareholder         Total    
                                -----------   -----------  -------------  ------------- ------------  -------------   ------------- 
<S>                               <C>               <C>          <C>             <C>         <C>            <C>            <C>    
January 1, 1993  ............    4,002,763     $ 49,326                   $   670,728                                   $  720,054  
Net income  .................                                                 800,744                                      800,744  
Distributions to shareholders                                                (658,106)                                    (658,106)
Change in unrealized gains on                                                                                                       
  securities ................                                                             $ 13,539                          13,539  
                                -----------   -----------  -------------  ------------- ------------  -------------   -------------
Balance, December 31, 1993  .    4,002,763       49,326                       813,366       13,539                         876,231  
Issuance of common stock  ...      123,803      300,000                                                                    300,000  
Net income  .................                                               1,086,053                                    1,086,053  
Distributions to shareholders                                                (813,366)                                    (813,366)
Change in unrealized losses on                                                                                                     
  securities ................                                                              (26,234)                        (26,234)
                                -----------   -----------  -------------  ------------- ------------  -------------   -------------
Balance, December 31, 1994  .    4,126,566      349,326                     1,086,053      (12,695)                      1,422,684 
Issuance of common stock  ...       86,881      188,000                                                  $ (135,888)        52,112  
Warrants issued (Note 7)  ...                                $177,294                                                      177,294 
Note repayments  ............                                                                                53,015         53,015 
Net income  .................                                               1,365,600                                    1,365,600
Distributions to shareholders                                              (1,073,392)                                  (1,073,392)
Change in unrealized gains on                                                                                             
  securities ................                                                               54,034                          54,034
                                -----------   -----------  -------------  ------------- ------------  -------------  ------------- 
Balance, December 31, 1995  .    4,213,447      537,326       177,294       1,378,261       41,339          (82,873)     2,051,347
Note repayments  ............                                                                                82,873         82,873 
Net income (unaudited)  .....                                               1,761,250                                    1,761,250 
Distributions to shareholders                                                                                          
  (unaudited) ...............                                                (751,845)                                    (751,845)
Change in unrealized gains                                                                                                         
  on securities (unaudited) .                                                                7,136                           7,136 
                                -----------   -----------  -------------  ------------- ------------   ------------- ------------- 
Balance, June 30, 1996                                                                                                           
  (unaudited) ...............    4,213,447     $537,326      $177,294     $ 2,387,666     $ 48,475                      $3,150,761 
                                ===========   ===========  =============  ============= ============   =============  =============
    
</TABLE>
                                                                          
   The accompanying notes are an integral part of these financial statements.

                                      F-11
<PAGE>

                               NCO GROUP, INC.
 
                           STATEMENTS OF CASH FLOWS 
<TABLE>
<CAPTION>
   

                                                                                                         For the Six Months  Ended 
                                                               For the Years Ended December 31,             June 30, (unaudited) 
                                                         --------------------------------------------  ----------------------------
                                                             1993           1994             1995            1995            1996 
   
                                                          -----------   -------------    -------------   -------------  -----------
<S>                                                        <C>           <C>             <C>            <C>            <C>         
Cash flows from operating activities: 
   Net income .........................................    $ 800,744     $ 1,086,053     $ 1,365,600    $   656,004    $ 1,761,250 
   Adjustments to reconcile net income to net 
     cash provided by operating activities: 
        Depreciation ..................................      141,497         171,378         199,123         83,065        150,008 
        Loss/(gain) on disposal of equipment ..........                                       49,082         49,082         (9,043) 
        Loss/(gain) on sale of securities .............        9,001           4,421           2,877          2,609         (8,925) 
        Amortization of goodwill and covenants ........                       43,739         115,937         32,804        237,670 
        Amortization of deferred financing fees .......                                       32,443                        35,135 
        Provision for doubtful accounts ...............                        3,903           3,808          3,808         33,000 
        Amortization of deferred rent .................      (59,100) 
        Other noncash credits .........................       (5,531) 
        Changes in assets and liabilities, net of 
          acquisitions: 
          Accounts receivable, trade  .................      (17,776)        (41,675)       (571,611)      (566,168)      (646,041) 
          Notes receivable  ...........................                      (64,000)        (36,000)        64,000        100,000 
          Acquired accounts inventory  ................                       71,375         105,876         53,235         52,644 
          Accounts receivable, purchased  .............                      (44,038)         36,293         22,062          7,745 
          Prepaid expenses  ...........................       (5,728)        (40,249)        (22,241)        (2,153)        10,507 
          Other assets  ...............................      (27,868)        (40,112)       (105,037)        (4,695)       (26,679)
          Accounts payable  ...........................       33,036        (123,094)        161,601                       (39,539)
          Accrued expenses  ...........................       70,511            (214)        187,353        561,334        302,199 
          Accrued compensation and related expenses  ..                       51,755         555,398         (1,200)      (227,562) 
          Unearned revenue  ...........................       40,929          23,950         (46,718)        (2,897)       (31,982)
                                                          -----------   -------------    ------------   -------------  ----------- 
               Net cash provided by operating activities     979,715       1,103,192       2,033,784        950,890      1,700,387 
                                                          -----------   -------------    ------------   -------------  ----------- 
Cash flows from investing activities: 
   Purchase of property and equipment .................     (131,927)        (77,999)       (298,076)       (88,439)      (426,069) 
   Purchase of securities .............................      (29,187)       (169,785)       (107,643)       (88,089)       (53,307) 
   Proceeds from sales of securities ..................       26,466         143,613          99,256         69,640         39,566 
   Net cash paid for acquisitions .....................                   (1,000,000)     (1,729,244)                   (4,875,839) 
                                                          -----------   -------------    ------------   -------------  ------------ 
               Net cash used in investing activities  .     (134,648)     (1,104,171)     (2,035,707)      (106,888)    (5,315,649) 
                                                          -----------   -------------    ------------   ------------- ------------- 
Cash flows from financing activities: 
   Issuance of notes payable ..........................                    1,000,000 
   Repayment of notes payable .........................      (79,530)       (222,084)     (1,067,117)      (185,040)       (80,543) 
   Borrowings under credit agreement ..................                                    2,450,000                     4,550,000 
   Payment of fees to acquire new debt ................                                     (134,163)
   Issuance of common stock ...........................                                      105,127         52,112 
   Decrease in notes receivable -- shareholders .......       33,604                                                        82,873 
   Distributions to shareholders ......................     (658,106)       (813,366)     (1,073,392)      (914,956)      (751,845) 
                                                          -----------   -------------    ------------   -------------  ----------- 
               Net cash provided by (used in) financing 
                  activities ..........................     (704,032)        (35,450)        280,455     (1,047,884)     3,800,485 
                                                         -----------   -------------    -------------  -------------  ----------- 
Net increase (decrease) in cash  ......................      141,035         (36,429)        278,532       (203,882)       185,223 
Cash and cash equivalents at beginning of year  .......      421,412         562,447         526,018        526,018        804,550 
                                                          -----------   -------------    ------------   -------------  ----------- 
Cash and cash equivalents at end of year  .............    $ 562,447     $   526,018     $   804,550    $   322,136     $  989,773 
                                                          ===========   =============    ============   =============  =========== 
Supplemental disclosures of cash flow information: 
   Cash paid for interest .............................    $  13,559     $    71,588     $   157,379    $    48,653     $  323,097 
     Noncash investing and financing activities: 
     Note receivable -- shareholder  ..................                                       82,873         82,873 
     Fair value of assets acquired  ...................                      442,874       2,145,578                       982,018 
     Liabilities assumed from acquisitions  ...........                      127,000         416,334 
     Warrants issued with debt  .......................                                      177,294 
     Property acquired under capital leases  ..........                                                                    348,586
     Common stock issued for acquisition  .............                      300,000 
    
</TABLE>

    The accompanying notes are an integral part of these financial statements. 

                                     F-12
<PAGE>

                               NCO GROUP, INC. 

                        Notes to Financial Statements 
                 (AMOUNTS AND DISCLOSURES FOR THE SIX MONTHS 
                 ENDED JUNE 30, 1996 AND 1995 ARE UNAUDITED) 

NOTE 1. NATURE OF OPERATIONS: 

   NCO Group, Inc. (the "Company") is a leading provider of accounts 
receivable management and related services utilizing an extensive 
teleservices infrastructure. The Company's client base is comprised of 
companies in the following industries: education, financial services, 
healthcare, telecommunications, utilities and government entities. 

   
   Effective September 3, 1996, the Company reorganized its corporate 
structure. At September 3, 1996, the shareholders of NCO Financial Systems, 
Inc. contributed each of their shares of common stock in exchange for one 
share of common stock of the Company, a recently formed corporation. The 
Company effected a 46.56-for- one stock split in September 1996 and increased 
the number of authorized shares to 5,000,000 shares of preferred stock and 
25,000,000 shares of common stock. All per share and related amounts have 
been adjusted to reflect the stock exchange and stock split. 
    

   Simultaneously with the contribution of the common stock of NCO Financial 
Systems, Inc., two additional subsidiaries of NCO Group were formed. Prior to 
September 3, 1996, NCO Financial Systems, Inc. was the only company within 
NCO Group, Inc. to have operations. 

2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES: 

REVENUE RECOGNITION: 

   The Company generates revenues from contingency fees and contractual 
services. Contingency fee revenue is recognized upon collection of funds on 
behalf of clients. Contractual services revenue is deferred and recognized as 
services are performed. 

PROPERTY AND DEPRECIATION: 

   Property and equipment is stated at cost, less accumulated depreciation. 
Depreciation is provided over the estimated useful life of each class of 
assets using the straight-line method. Expenditures for maintenance and 
repairs are charged to expense as incurred. Renewals and betterments are 
capitalized. When property is sold or retired, the cost and related 
accumulated depreciation are removed from the balance sheet and any gain or 
loss on the transaction is included in the statement of income. 

INCOME TAXES: 

   The Company has elected to be taxed as an S Corporation under the Internal 
Revenue Code and the Pennsylvania Tax Code. While this election was in 
effect, no provision was made for income taxes by the Company since all 
income is taxed directly to, and losses and tax credits utilized directly by, 
the shareholders of the Company. 

   The Company terminated its S Corporation status on September 3, 1996. Upon 
termination of its Subchapter S status, the Company adopted SFAS No. 109, 
"Accounting for Income Taxes". This standard requires an asset and liability 
approach that takes into account changes in tax rates when valuing the 
deferred tax amounts to be reported in the balance sheet. 

   Upon termination of the S Corporation status and adoption of SFAS 109, the 
Company recorded an estimated net deferred tax asset that will not have a 
material impact on the financial statements. The net deferred tax asset 
resulted primarily from differences in the treatment of unearned revenue and 
acquired account inventory. 

                                      F-13
<PAGE>

                               NCO GROUP, INC. 

                 Notes to Financial Statements  - (Continued) 
                 (Amounts and disclosures for the six months 
                 ended June 30, 1996 and 1995 are unaudited) 

2. Summary of Significant Accounting Policies:  - (Continued) 

CASH AND CASH EQUIVALENTS: 

   The Company considers all highly liquid investments purchased with a 
maturity of three months or less to be cash equivalents. These financial 
instruments potentially subject the Company to concentrations of credit risk. 

   At December 31, 1994 and 1995 and June 30, 1996, the Company had bank 
deposits in excess of federally insured limits of approximately $500,000, 
$1,276,000 and $2,514,474, respectively. The Company's cash deposits have 
been placed with a large national bank to minimize risk and the cost 
approximates fair value. 

CREDIT POLICY: 

   The Company has two types of arrangements under which it collects its 
contingency fee revenue. For certain clients the Company remits funds 
collected on behalf of the client, net of the related contingency fees while, 
for other clients, the Company remits gross funds, collected on behalf of 
clients, and bills the client separately for its contingency fees. Management 
carefully monitors its client relationships in order to minimize its credit 
risk and generally does not require collateral. In the event of collection 
delays from clients, management may at its discretion change from the gross 
remittance method to the net remittance method. 

INVESTMENT SECURITIES: 

   The Company accounted for marketable securities in accordance with 
Statement of Financial Accounting Standards SFAS 115, "Accounting for Certain 
Investments in Debt and Equity Securities," for all periods presented. The 
statement requires management to make a determination as to which of three 
categories they will report their investments in: "held to maturity" which 
are reported at amortized cost; "trading securities" which are reported at 
fair value with changes in unrealized gains or losses included in current 
earnings and "available for sale" securities which include all investments 
not included in the above two categories and are reported at fair value with 
changes in unrealized gains and losses reflected directly as a separate 
component of shareholders' equity. Realized gains and losses on the sale of 
securities are recognized using the specific identification method and 
included in the statement of income. 

ACCOUNTS RECEIVABLE PURCHASED: 

   Purchased accounts receivable portfolios are recorded at cost and 
amortized, based upon a percentage of expected collections, over the 
estimated life of the individual portfolios. The amortization rates are 
reviewed periodically and adjusted based on the projected overall collection 
performance of each portfolio. 

ACQUIRED ACCOUNT INVENTORY: 

   Acquired account inventory consists of individual contracts with student 
loan debtors that do not exceed three years. These accounts are periodically 
reviewed by management for collectibility. 

GOODWILL AND ACQUISITION COSTS: 

   Goodwill represents the excess of purchase price over the fair market 
value of the net assets of the acquired business. Goodwill is amortized on a 
straight-line basis over 15 years. The recoverability of goodwill is 
periodically reviewed by the Company. In making such determination with 
respect to goodwill, the Company evaluates the operating cash flows of the 
underlying business which gave rise to such amount. Accumulated amortization 
at December 31, 1994 and 1995 and June 30, 1996 totaled $43,739, $159,676 and 
$377,553, respectively. 

                                      F-14
<PAGE>

                               NCO GROUP, INC. 

                 Notes to Financial Statements  - (Continued) 
                 (Amounts and disclosures for the six months 
                 ended June 30, 1996 and 1995 are unaudited) 

2. Summary of Significant Accounting Policies:  - (Continued) 

COVENANTS: 

   Non-compete covenants are based on an allocation of the purchase price of 
$237,500 in connection with the acquisition of Trans Union Corporation 
Collections Division (TCD) on January 3, 1996. The non-compete covenant is 
being amortized on a straight-line basis over the term of the covenant which 
is 5 years. 

DEFERRED FINANCING COSTS: 

   Deferred financing costs relate to debt issuance costs incurred which are 
capitalized and amortized over the term of the debt. 

ESTIMATES UTILIZED IN THE PREPARATION OF FINANCIAL STATEMENTS: 

   The preparation of financial statements in conformity with generally 
accepted accounting principles requires management to make estimates and 
assumptions that affect the reported amounts of assets and liabilities and 
disclosure of contingent assets and liabilities at the date of the financial 
statements and the reported amounts of revenues and expenses during the 
reporting period. Actual results could differ from those estimates. 

EARNINGS PER SHARE: 

   
   On September 3, 1996, the shareholders of NCO Financial Systems, Inc. 
(Note 1) contributed each of their shares of common stock in exchange for one 
share of the Company's common stock. The Company effected a 46.56-for-one 
stock split in September 1996. All per share and related amounts contained in 
these financial statements and notes have been adjusted to reflect the stock 
exchange and stock split. 
    

   Pro forma net income per share was computed by dividing the pro forma net 
income for the year ended December 31, 1995 and for the six-month period 
ended June 30, 1996 by the pro forma weighted average number of shares 
outstanding. Pro forma weighted average shares outstanding are based on the 
weighted average number of shares outstanding including common equivalent 
shares giving retroactive effect as of January 1, 1995 to the stock split. 
All outstanding options and warrants have been treated as common equivalent 
shares in calculating pro forma net income per share, using the treasury 
stock method and an assumed initial public offering price of $12.00 per 
share, only when their effect would be dilutive. The pro forma weighted 
average number of shares outstanding have also been adjusted to include the 
number of shares of common stock (250,000) that the Company would have needed 
to issue at the assumed initial public offering price of $12.00 per share to 
finance the distribution of undistributed S Corporation earnings through the 
date on which the Company terminated its S Corporation status (estimated at 
$3,000,000). 

INTERIM FINANCIAL INFORMATION: 

   The interim financial information as of June 30, 1996 and for the six 
months ended June 30, 1996 and 1995 has been prepared from the unaudited 
financial records of the Company and in the opinion of management, reflects 
all adjustments necessary for a fair presentation of the financial position 
and results of operations and of cash flows for the respective interim 
periods. All adjustments were of a normal and recurring nature. 

3. ACQUISITIONS: 

   On January 3, 1996, the Company purchased certain assets of TCD for 
$4,750,000 in cash. The purchase price was allocated based upon the estimated 
fair market value of property, accounts receivable and an agreement not to 
compete which resulted in goodwill in the amount of $3,681,000. 

                                      F-15
<PAGE>

                               NCO GROUP, INC. 

                 Notes to Financial Statements  - (Continued) 
                 (Amounts and disclosures for the six months 
                 ended June 30, 1996 and 1995 are unaudited) 

3. Acquisitions:  - (Continued) 

   On August 1, 1995, the Company purchased certain assets of Eastern 
Business Services, Inc. (Eastern) for approximately $2,041,000 comprised of 
$1,625,000 in cash and $416,000 of liabilities assumed. The purchase price 
was allocated primarily based upon the estimated fair market values of 
accounts receivable and equipment purchased less notes payable and funds due 
to clients which resulted in goodwill in the amount of $1,812,000. 

   On April 29, 1994 the Company purchased certain assets of B. Richard 
Miller, Inc. (BRM) at a cost of $1,427,000, which was comprised of $1,000,000 
in cash, common stock valued at $300,000 and a note payable to the seller of 
$127,000. The purchase price was allocated based upon the estimated fair 
market value of the acquired property and equipment and account inventory and 
resulted in goodwill of $984,126. 

   The following summarizes unaudited pro forma results of operations for the 
years ended December 31, 1994 and 1995 and the six months ended June 30, 
1996, assuming the acquisitions (including the acquisition of MAB on 
September 5, 1966) occurred as of the beginning of the respective periods. 
   

                                                                  June 30, 
                               1994              1995               1996 
                           -------------     -------------      -------------- 
     Net revenue  ...      $30,530,000        $34,509,000        $19,319,000 
     Income before 
        taxes .......        3,001,000          3,825,000          2,472,000 
    

4. MARKETABLE SECURITIES: 

   The Company has classified all of its securities as "available for sale" 
and has recorded them at fair value and unrealized gains and losses as a 
separate component of shareholders' equity. 

   Proceeds from the sale of investment securities were $26,466, $143,613 and 
$99,256 for the years ended December 31, 1993, 1994 and 1995, respectively 
and $69,640 and $39,566 for the six months ended June 30, 1995 and 1996, 
respectively. 

                                    Unrealized      Unrealized 
                                     Holding         Holding          Fair 
                        Cost           Gain            Loss          Value 
                     -----------   ------------    ------------    ----------- 
       1994 
      ------
 Common  stock .....    $162,342       $ 8,827         $ (18,650)      152,519 
      
 Corporate bonds ...      90,297                         (2,872)        87,425 
                     -----------   ------------    ------------    ----------- 
                        $252,639       $ 8,827         $ (21,522)     $239,944 
                     ===========   ============    ============    =========== 
      1995 
     -----  
Common stock ......     $167,852       $41,475         $  (6,164)     $203,163 
     
Corporate bonds ...       90,297         6,028                          96,325 
                     -----------   ------------    ------------    ----------- 
                        $258,149       $47,503         $  (6,164)     $299,488 
                     ===========   ============    ============    =========== 
     1996 
    -----
Common stock ......     $190,518       $48,503         $  (1,971)     $237,050 
     
Corporate bonds ...       90,297         1,943                          92,240 
                     -----------   ------------    ------------    ----------- 
                        $280,815       $50,446         $  (1,971)     $329,290 
                     ===========   ============    ============    =========== 

                                      F-16
<PAGE>

                               NCO GROUP, INC. 

                 Notes to Financial Statements  - (Continued) 
                 (Amounts and disclosures for the six months 
                 ended June 30, 1996 and 1995 are unaudited) 

4. Marketable Securities:  - (Continued) 

   Investment income, included in interest and investment income on the 
statement of income, consisted of: 

<TABLE>
<CAPTION>
                                                                                          Six Months 
                                                                                            Ended 
                                                  Year Ended December 31,                  June 30, 
                                          --------------------------------------   ----------------------- 
                                              1993          1994         1995         1995         1996 
                                           -----------   ----------    ----------   ---------   ---------- 
<S>                                                       <C>          <C>          <C>          <C>     
     Realized gain on the sale of 
        available-for-sale securities ..                  $ 11,749     $ 12,217     $ 7,255      $11,535 
     Realized loss on the sale of 
        available- for-sale securities .    $ (9,001)      (16,170)     (15,094)     (9,864)      (2,610) 
     Interest income  ..................       7,497         5,142        7,035       3,517        3,517 
     Dividend income  ..................       5,835         5,211        5,892       2,866        3,270 
                                           -----------   ----------    ----------   ---------   ---------- 
                                             $ 4,331      $  5,932     $ 10,050     $ 3,774      $15,712 
                                           ===========   ==========    ==========   =========   ========== 
</TABLE>

   The fair values of marketable securities by contractual maturity are shown 
below. Actual maturities will differ from contractual maturities because 
borrowers may have the right to call or prepay obligations with or without 
call or repayment penalties 

                                             December 31,           June 30, 
                                        -----------------------     ---------- 
                                          1994          1995          1996 
                                        ---------     ---------     ---------- 
     Within one year  .............                   $20,425        $20,208 
     After one year but within 5 
        years .....................     $29,375        10,537         10,172 
     After 5 years but within 10 
        years .....................      58,050        65,363         61,860 
                                        ---------     ---------     ---------- 
                                        $87,425       $96,325        $92,240 
                                        =========     =========     ========== 

5. FUNDS HELD IN TRUST FOR CLIENTS: 

   In the course of the Company's regular business activities as a accounts 
receivable management company, the Company receives clients' funds arising 
from the collection of accounts placed with the Company. These funds are 
placed in segregated cash accounts and are generally remitted to clients 
within 30 days. 

6. PROPERTY AND EQUIPMENT: 

   Property and equipment, at cost, consists of the following: 

                                          December 31,              June 30 
                                  ---------------------------     ------------ 
                                      1994            1995           1996 
                                   -----------     -----------    ------------ 
     Leased assets  ...........                                   $  324,414 
     Computer equipment  ......     $726,099       $  905,732      1,368,155 
     Furniture and fixtures  ..      236,413          316,312        462,423 
                                   -----------     -----------    ------------ 
                                     962,512        1,222,044      2,154,992 
     Less accumulated 
        depreciation ..........      485,185          584,911        734,919 
                                   -----------     -----------    ------------ 
                                    $477,327       $  637,133     $1,420,073 
                                   ===========     ===========    ============ 

   Depreciation of property and equipment is calculated on a straight-line 
basis over their estimated useful lives. Amounts charged to operations 
amounted to $141,497, $171,378 and $199,123 for the years ended 1993, 1994 
and 1995, respectively and $83,065 and $150,008 for the six months ended June 
30, 1995 and 1996, 

                                      F-17
<PAGE>

                               NCO GROUP, INC. 

                 Notes to Financial Statements  - (Continued) 
                 (Amounts and disclosures for the six months 
                 ended June 30, 1996 and 1995 are unaudited) 

6. Property and Equipment:  - (Continued) 

   
respectively. Included in leased assets shown above for the six months ended 
June 30, 1996 are capital leases with a gross amount of $324,414 and 
accumulated depreciation of $17,429. The Company had not entered into any 
capital lease transactions for the years ended December 31, 1994 and 1995. 

7. LONG-TERM DEBT: 
<TABLE>
<CAPTION>

                                                      December 31,              June 30, 
                                              ----------------------------    ------------- 
                                                  1994           1995             1996 
                                               -----------   -------------    ------------- 
<S>                                                 <C>              <C>        <C>
     Revolving credit agreement, prime 
        plus 1.375%, due July 1999 .........                  $2,450,000       $7,000,000 
     Non-interest bearing note acquired; 
        $225,750 face amount, payable in 
        monthly installments of $5,250 
        through July 1999 
        (less unamortized discount based on 
        imputed interest rate of 10%) ......                     189,077          160,372 
     Note payable, bank, prime plus 1.0%, 
        due April 1999 ......................  $  662,500 
     Note payable, bank, prime plus 0.5%, 
        due March 1996 ......................     250,000 
     Note payable, bank, 7.15%, due August 
        1995 ...............................       59,112 
     Subordinated seller note payable, 
        prime plus 1.5%, due August 1995 ...       77,584 
                                               ----------    -------------    ------------- 
                                                1,049,196      2,639,077        7,160,372 
     Less current portion  .................     (316,863)       (46,171)         (42,333) 
                                               -----------   -------------    ------------- 
                                               $  732,333     $2,592,906       $7,118,039 
                                               ===========   =============    ============= 
</TABLE>

   The following summarizes the Company's required debt payments for the next 
five years: 

1996 .................................................      $   46,000 
1997 .................................................          46,000 
1998 .................................................          46,000 
1999 .................................................       2,501,000 
2000 .................................................          -- 
                                                            ------------ 
                                                            $2,639,000 
                                                            ============ 

    
   In July 1995 the Company entered into a revolving credit agreement which 
provides for borrowings up to $7,000,000 to be utilized for working capital 
and qualified acquisition indebtedness of the Company. The line of credit is 
collateralized by substantially all the assets of the Company. Proceeds from 
the agreement were utilized to primarily refinance notes payable due to the 
bank in the amount of approximately $850,000, and cash payments of $1,600,000 
and $4,500,000 for the acquisition of Eastern and TCD, respectively (see Note 
3). 

   The revolving credit agreement contains, among other provisions, 
requirements for maintaining defined levels of working capital, net worth, 
capital expenditures, various financial ratios and restrictions of 
distributions to shareholders. 

   The Company recorded deferred charges of approximately $311,000 in 
connection with the acquisition of the revolving credit agreement, which 
consisted primarily of bank charges, legal fees and warrants issued to the 

                                      F-18 
<PAGE>

                               NCO GROUP, INC. 

                 Notes to Financial Statements  - (Continued) 
                 (Amounts and disclosures for the six months 
                 ended June 30, 1996 and 1995 are unaudited) 

7. Long-Term Debt:  - (Continued) 

bank exercisable into an aggregate of 175,531 shares of the Company's common 
stock. The warrants expire on July 31, 2005 and are only exercisable upon 
certain events at a nominal exercise price. The bank had the right to put, 
and the Company had the ability to call, the warrants during the twelve-month 
period ending on July 31, 2001. However, these rights were eliminated as part 
of the increase in the credit agreement in August 1996. 

   In August 1996 the credit agreement was increased to $15,000,000 to 
provide financing for the acquisition of Management Adjustment Bureau, Inc. 
and the bank received a warrant for 46,560 shares, exercisable at the initial 
public offering price, as consideration. In addition, the bank agreed to 
increase the credit agreement to $25,000,000 upon completion of the Company's 
initial public offering (see Note 13) and will receive, as consideration, a 
warrant for an additional 18,500 shares, exercisable at the initial public 
offering price. 

   In connection with the acquisition of Eastern Business Services, the 
Company assumed a noninterest-bearing note payable with an outstanding face 
amount of $225,750 at December 31, 1995 and June 30, 1996. 

   Long-term debt is primarily variable in nature and is based on the prime 
rate. Management estimates the carrying value of long-term debt approximates 
fair value. 

8. EMPLOYEE BENEFIT PLANS: 

   The Company has a savings plan under Section 401(k) of the Internal 
Revenue Code (the "Plan"). The Plan allows all eligible employees to defer up 
to 20% of their income on a pretax basis through contributions to the Plan. 
The Company will match 25% of employee contributions for an amount up to 6% 
of each employee's base salary. The charge to operations for the matching 
contributions was $22,828, $23,536 and $30,027 for 1993, 1994 and 1995, 
respectively and $14,819 and $20,525 for the six months ended June 30, 1995 
and 1996. F-21 Notes to Financial Statements, Continued (Amounts and 
disclosures for six months ended June 30, 1996 and 1995 are unaudited) 

9. LEASES: 

   The Company has entered into various office lease agreements with limited 
partnerships owned by shareholders of the Company. In addition, the Company 
has made disbursements on behalf of the limited partnerships and has recorded 
a note receivable of $64,000 and $100,000 at December 31, 1994 and 1995, 
respectively. This note was repaid during the six-months ended June 30, 1996. 

   The Company leases certain equipment under agreements which are classified 
as capital leases. The equipment leases have original terms ranging from 36 
to 48 months, and have purchase options at the end of the original lease 
term. 

   
   The Company also leases certain equipment under noncancelable operating 
leases. Future minimum payments, by year and in the aggregate, under 
noncancelable capital leases and operating leases with initial or remaining 
terms of one year or more consist of the following at December 31, 1995: 

1996  ...................................................      $  815,000 
1997  ...................................................         758,000 
1998  ...................................................         658,000 
1999  ...................................................         640,000 
2000  ...................................................         573,000 
Thereafter  .............................................       1,975,000 
                                                               $5,419,000 
                                                              ============ 

    
                                     F-19
<PAGE>

                                NCO GROUP, INC. 

                  Notes to Financial Statements  - (Continued) 
                  (Amounts and disclosures for the six months 
                  ended June 30, 1996 and 1995 are unaudited) 

  9. Leases:  - (Continued) 

   Rent expense was $466,189, $305,308 and $463,916 for the years ended 
December 31, 1993, 1994 and 1995, respectively and $466,453 and $194,162 for 
the six months ended June 30, 1996 and 1995. The related party office lease 
expense was $81,563, $297,500 and $385,217 for 1993, 1994 and 1995, 
respectively and $201,825 and $282,289 for the six months ended June 30, 1995 
and 1996, and provides for an escalation clause which takes effect in 1998. 
The total amount of base rent payments is being charged to expense on the 
straight-line method over the term of the lease. 

10. STOCK OPTIONS: 

   The Company adopted a stock option plan (the Plan) in 1995 for its 
employees. The Plan authorized 221,719 shares of the Company's common stock 
to be issued pursuant to either incentive stock options or non-qualified 
stock options. The option price for incentive stock options shall be equal to 
at least fair market value, at the date of grant, whereas the option price 
for non-qualified stock options may be less than fair market value. The 
vesting period of options issued under either plan is at the discretion of 
the Board of Directors. The maximum exercise period is ten years after the 
date of grant. A summary of stock option activity since inception of the plan 
is as follows: 

                                                                 Number of 
                                 Number of     Option Price        Shares 
                                  Options       Per Share       Exercisable 
                                -----------   --------------    ------------- 
Outstanding at January 1, 
   1995 ..................... 
     Granted  ...............     144,057         $2.73           144,057 
     Exercised  ............. 
     Expired  ............... 
                                ----------   --------------    ------------- 
Outstanding at December 31, 
   1995 .....................     144,057          2.73           144,057 
     Granted  ............... 
     Exercised  ............. 
     Expired  ............... 
                                -----------   --------------    ------------- 
Outstanding at June 30, 1996      144,057         $2.73           144,057 
                                ===========   ==============    ============= 

   As part of the purchase price for the acquisition of certain assets of B. 
Richard Miller, Inc., 123,803 shares of the Company's common stock were 
issued to BRM's principal shareholder, who also received an option to 
purchase up to an additional 86,881 shares of the Company which was exercised 
during 1995 at a cost of $188,000. As a result of the purchase of these 
shares, a receivable of $82,873 was due from the seller as of December 31, 
1995 which was subsequently repaid during the six month period ended June 30, 
1996. 

11. RECENT ACCOUNTING PRONOUNCEMENTS: 

   In October 1995, the FASB issued (SFAS No. 123), "Accounting for 
Stock-Based Compensation", which is effective for the Company in 1996. SFAS 
No. 123 requires Companies to either recognize compensation expense, based on 
fair value of the stock-based compensation determined by an option pricing 
model utilizing various assumptions regarding the underlying attributes of 
the options and the Company's stock, or provide pro-forma disclosures and 
continue to recognize compensation expense in accordance with Accounting 
Practices Bulletin Opinion No. 25, "Accounting for Stock Issued to Employees" 
(APB 25). The Company will adopt the provisions of SFAS No. 123 in its 1996 
annual financial statements. The adoption of SFAS No. 123 had no effect on 
the Company's cash flows. 

   In March 1995, the FASB issued (SFAS No. 121), "Accounting for the 
Impairment of Long-Lived Assets and for Long-Lived Assets to Be Disposed of", 
which was effective for the Company beginning January 1, 1996. 

                                      F-20
<PAGE>

                               NCO GROUP, INC. 

                 Notes to Financial Statements  - (Continued) 
                 (Amounts and disclosures for the six months 
                 ended June 30, 1996 and 1995 are unaudited) 

11. Recent Accounting Pronouncements:  - (Continued) 

SFAS No. 121 requires that long-lived assets and certain identifiable 
intangibles be reviewed for impairment, based on the estimated future cash 
flows, whenever events or changes in circumstances indicate that the carrying 
amount of the asset may not be recoverable. SFAS No. 121 had no impact on the 
financial statements upon adoption. 

   
12. COMMITMENTS AND CONTINGENCIES: 

   The Company is party from time to time to various legal proceedings 
incidental to its business. In the opinion of management none of these items 
individually or in the aggregate would have a significant effect on the 
financial position, results of operations, or cash flows of the Company. 

13. SUBSEQUENT EVENTS: 

   The Company filed a registration statement in September 1996 with the 
Securities and Exchange Commission in connection with a proposed initial 
public offering of 2,500,000 shares of its common stock. The Company intends 
to use the proceeds for repayment of bank debt incurred to finance 
acquisitions, payment of S Corporation distributions, and for working capital 
and other general corporate purposes, including possible acquisitions. 

   The Company purchased the common stock of Management Adjustment Bureau, 
Inc. for $8,000,000 in cash and a $1,000,000 convertible note on September 5, 
1996. The purchase price was allocated based upon the estimated fair market 
value of the acquired assets and liabilities. Goodwill generated in this 
acquisition will be amortized over 25 years. MAB provides accounts receivable 
management to a variety of general businesses. 
    

                                      F-21
<PAGE>


                      REPORT OF INDEPENDENT ACCOUNTANTS 

To the Shareholder of Management Adjustment Bureau, Inc. 

   We have audited the accompanying balance sheets of Management Adjustment 
Bureau, Inc. as of December 31, 1994, 1995 and June 30, 1996, and the related 
statements of income and retained earnings, and cash flows for each of the 
three years in the period ended December 31, 1995 and the six months ended 
June 30, 1996. These financial statements are the responsibility of the 
Company's management. Our responsibility is to express an opinion on these 
financial statements based on our audits. 

   We conducted our audits in accordance with generally accepted auditing 
standards. Those standards require that we plan and perform the audit to 
obtain reasonable assurance about whether the financial statements are free 
of material misstatement. An audit includes examining, on a test basis, 
evidence supporting the amounts and disclosures in the financial statements. 
An audit also includes assessing the accounting principles used and 
significant estimates made by management, as well as evaluating the overall 
financial statement presentation. We believe that our audits provide a 
reasonable basis for our opinion. 

   In our opinion, the financial statements referred to above present fairly, 
in all material respects, the financial position of Management Adjustment 
Bureau, Inc. as of December 31, 1994, 1995 and June 30, 1996, and the results 
of its operations and its cash flows for each of the three years in the 
period ended December 31, 1995 and the six months ended June 30, 1996, in 
conformity with generally accepted accounting principles. 



Coopers & Lybrand, L.L.P. 

Rochester, New York 
August 20, 1996 

                                      F-22
<PAGE>


                      MANAGEMENT ADJUSTMENT BUREAU, INC. 
                                BALANCE SHEETS 
<TABLE>
<CAPTION>
   


                                                              December 31,             June 30, 
                       Assets                              1994           1995           1996 
                       ------                          ------------   ------------    ------------ 
<S>                                                     <C>            <C>            <C>        
Current assets: 
   Cash ............................................    $  413,088     $  290,197     $  475,354 
   Accounts receivable (less allowance for doubtful 
     accounts of $47,000, $80,420 and $92,808, 
     respectively)  ................................       924,551      1,308,511      1,234,393 
   Property held for sale ..........................                      217,400 
   Loans receivable ................................                       57,623         56,088 
   Prepaid expenses ................................       145,476        162,091        135,888 
                                                       ------------   ------------    ------------ 
      Total current assets .........................     1,483,115      2,035,822      1,901,723 
                                                       ------------   ------------    ------------ 
Funds held in trust for clients  ...................     1,778,502      1,530,270      1,393,938 
Property and equipment, net  .......................     1,005,664      1,319,614      1,160,130 
Other assets: 
   Loan receivable .................................        50,000                        33,811 
   Cash value - officer's life insurance ...........         6,256          6,673          7,189 
   Deposits ........................................        12,000         16,200         26,514 
                                                       ------------   ------------     ---------- 
      Total other assets ...........................        68,256         22,873         67,514 
                                                       ------------   ------------     ---------- 
                                                        $4,335,537     $4,908,579     $4,523,305 
                                                       ============   ============     ========== 
Liabilities and Retained Earnings 
Current liabilities: 
   Line-of-credit ..................................                   $  446,000     $  400,000 
   Long-term debt, current portion .................    $  252,176        271,456        168,459 
   Accounts payable ................................        41,917         92,738        123,756 
   Accrued distribution ............................        64,500 
   Accrued repayment guarantee .....................                                     190,000 
   Accrued compensation ............................        28,369        192,375         97,044 
   Accrued expenses ................................        24,309         28,573         30,983 
                                                       ------------   ------------     ---------- 
      Total current liabilities ....................       411,271      1,031,142      1,010,242 
                                                       ------------   ------------     ---------- 
Funds held in trust for clients  ...................     1,778,502      1,530,270      1,393,938 
Long-term debt  ....................................       173,089        410,077        354,409 
Retained earnings: 
   Common stock, no par value; Class A - authorized 
     200 shares; issued and outstanding 100 shares          19,000         19,000         19,000 
   Retained earnings ...............................     1,953,675      1,918,090      1,745,716 
                                                       ------------   ------------     ---------- 
      Total retained earnings ......................     1,972,675      1,937,090      1,764,716 
                                                       ------------   ------------     ---------- 
                                                        $4,335,537     $4,908,579     $4,523,305 
                                                       ============   ============     ========== 
    
</TABLE>

   The accompanying notes are an integral part of the financial statements. 

                                      F-23
<PAGE>


                      MANAGEMENT ADJUSTMENT BUREAU, INC. 
                  STATEMENTS OF INCOME AND RETAINED EARNINGS 

<TABLE>
<CAPTION>
   
                                                                                                     For the 
                                                              For the Years Ended                   Six Months 
                                                                  December 31,                        Ended 
                                                -----------------------------------------------    ------------- 
                                                                                                     June 30, 
                                                     1993             1994             1995            1996 
                                                 -------------   --------------    -------------   ------------- 
<S>                                               <C>             <C>              <C>              <C>        
Revenues  ....................................    $9,281,629      $11,183,167      $12,975,799      $6,776,290 
Operating costs and expenses: 
   Payroll and related expenses ..............     5,303,241        6,556,110        7,909,785       4,254,479 
   Selling, general and administrative 
     expenses  ...............................     3,425,653        3,624,489        4,138,523       2,421,714 
   Depreciation and amortization .............       165,006          300,158          457,997         248,921 
                                                 -------------   --------------    -------------   ------------- 
                                                   8,893,900       10,480,757       12,506,305       6,925,114 
                                                 -------------   --------------    -------------   ------------- 
Income (loss) from operations  ...............       387,729          702,410          469,494        (148,824) 
                                                 -------------   --------------    -------------   ------------- 
Other income (expense): 
   Interest expense ..........................       (28,856)         (31,065)         (26,802)        (30,262) 
   Loss on disposal of assets ................       (72,389)                          (96,792) 
   Miscellaneous income ......................         2,848            1,656           12,115           6,712 
   Property write-down .......................                                         (78,600) 
                                                 -------------   --------------    -------------    ----------- 
       Total other expense ...................       (98,397)         (29,409)        (190,079)        (23,550) 
                                                 -------------   --------------    -------------   ------------- 
Net income (loss)  ...........................       289,332          673,001          279,415        (172,374) 
Retained earnings - beginning of year  .......     1,336,342        1,565,674        1,953,675       1,918,090 
Distributions to shareholder  ................       (60,000)        (285,000)        (315,000) 
                                                 -------------   --------------    -------------   ------------- 
Retained earnings - end of year  .............    $1,565,674      $ 1,953,675      $ 1,918,090      $1,745,716 
                                                 =============   ==============    =============   ============= 
    
</TABLE>

   The accompanying notes are an integral part of the financial statements. 

                                      F-24
<PAGE>

                      MANAGEMENT ADJUSTMENT BUREAU, INC. 
                           STATEMENTS OF CASH FLOWS 

<TABLE>
<CAPTION>
   
                                                                                       For the Six 
                                                      For the Years Ended              Months Ended 
                                                         December 31,                    June 30, 
                                           ----------------------------------------    -------------- 
                                               1993          1994           1995           1996 
                                            -----------   -----------    -----------   -------------- 
<S>                                          <C>           <C>           <C>             <C>        
Cash flows from operating activities: 
   Net income (loss)                         $ 289,332     $ 673,001     $ 279,415       $(172,374) 
   Adjustments to reconcile net income to 
     net cash provided by operating 
     activities: 
     Depreciation and amortization             165,006       300,158       457,997         248,921 
     Loss on disposal of assets                 72,389                      96,792 
     Property write-down                                                    78,600 
     Provision for doubtful accounts            30,000        17,000        33,420          12,388 
     Changes in assets and liabilities: 
        Decrease (increase) in accounts 
          receivable                          (352,768)      130,193      (417,380)         61,730 
        Decrease (increase) in prepaid 
          expenses                              10,558      (109,889)      (16,615)         26,203 
        Decrease (increase) in cash value 
          officer's life insurance                 284         6,000          (417)           (516) 
        Increase in deposits                                 (12,000)       (4,200)        (10,314) 
        Increase (decrease) in accounts 
          payable                              (15,867)      (35,367)       50,821          31,018 
        Increase (decrease) in accrued 
          expenses                             123,436       (41,377)      103,770          97,079 
        Decrease in accrued profit 
          sharing contributions               (175,000) 
                                            -----------   -----------    -----------   -------------- 
             Total adjustments                (141,962)      254,718       382,788         466,509 
                                            -----------   -----------    -----------   -------------- 
        Net cash provided by operating 
          activities                           147,370       927,719       662,203         294,135 
                                            -----------   -----------    -----------   -------------- 
Cash flows from investing activities: 
   Proceeds from sale of equipment              42,695                       5,800 
   Purchases of equipment                     (488,186)     (371,172)     (637,419)        (89,437) 
   Repayment (issuance) of loans 
     receivable                                    117       (50,000)       (7,623)        (32,276) 
   Proceeds from sale of property                                                          217,400 
                                            -----------   -----------    -----------   -------------- 
        Net cash provided by (used in) 
          investing activities                (445,374)     (421,172)     (639,242)         95,687 
                                            -----------   -----------    -----------   -------------- 
Cash flows from financing activities: 
   Repayment of loans                         (100,000)     (193,324)     (204,695)       (561,719) 
   Proceeds from loan agreements               200,000       100,000       300,000         400,000 
   Payment of stock redemption note            (70,007) 
   Proceeds from line-of-credit                                            150,000 
   Principal payments on capital leases        (18,198)      (47,428)      (76,157)        (42,946) 
   Distributions to shareholders               (60,000)     (285,000)     (315,000) 
                                            -----------   -----------    -----------   -------------- 
        Net cash used in financing 
          activities                           (48,205)     (425,752)     (145,852)       (204,665) 
                                            -----------   -----------    -----------   -------------- 
Net increase (decrease) in cash               (346,209)       80,795      (122,891)        185,157 
Cash -- beginning of year                      678,502       332,293       413,088         290,197 
                                            -----------   -----------    -----------   -------------- 
Cash -- end of year                          $ 332,293     $ 413,088     $ 290,197       $ 475,354 
                                            ===========   ===========    ===========   ============== 
</TABLE>
    

   The accompanying notes are an integral part of the financial statements. 

                                      F-25
<PAGE>

                      MANAGEMENT ADJUSTMENT BUREAU, INC. 
                     STATEMENTS OF CASH FLOWS, CONTINUED 

<TABLE>
<CAPTION>
                                                                                      For the 
                                                                                        Six 
                                                   For the Years Ended             Months Ended 
                                                       December 31,                  June 30, 
                                          -------------------------------------    -------------- 
                                              1993         1994         1995           1996 
                                           ----------   ----------    ----------   -------------- 
<S>                                         <C>          <C>          <C>             <C>     
Supplemental disclosures of cash flow 
  information: 
   Cash paid for interest                   $36,975      $41,704      $ 43,042        $27,762 
   Cash paid for state income taxes         $   607      $15,715      $ 15,246 
   Noncash activities: 
     Capital lease obligations entered 
        into                                $89,139      $61,742      $237,121 
     Debt assumed for property held for 
        sale                                                          $296,000 

</TABLE>








   The accompanying notes are an integral part of the financial statements. 

                                      F-26
<PAGE>
                      MANAGEMENT ADJUSTMENT BUREAU, INC. 
                        Notes to Financial Statements 

NOTE 1. NATURE OF OPERATIONS 

   Management Adjustment Bureau, Inc. ("MAB"), specializes in accounts 
receivable management and liquidation, with a concentration of university, 
guaranteed student loans, bank credit cards, utility, retail, commercial and 
health care customers. MAB has principal operations in Buffalo, New York and 
Denver, Colorado. 

2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES 

REVENUE RECOGNITION 

   MAB generates revenues from contingency fees and contractual services and 
revenue is recognized upon collection of funds on behalf of clients. 

CREDIT POLICY 

   MAB has two types of arrangements under which it collects its contingency 
fee revenue. For certain clients, MAB remits funds collected on behalf of the 
client, net of the related contingency fees while, for other clients, MAB 
remits gross funds, collected on behalf of clients, and bills the client 
separately for its contingency fees. Management carefully monitors its client 
relationships in order to minimize its credit risk and generally does not 
require collateral. In the event of collection delays from clients, 
management may at its discretion change from the gross remittance method to 
the net remittance method. 

ESTIMATES UTILIZED IN THE PREPARATION OF FINANCIAL STATEMENTS 

   The preparation of financial statements in conformity with generally 
accepted accounting principles requires management to make estimates and 
assumptions that affect the reported amounts of assets and liabilities and 
disclosure of contingent assets and liabilities at the date of the financial 
statements and the reported amounts of revenues and expenses during the 
reporting period. Actual results could differ from those estimates. 

PROPERTY, EQUIPMENT AND DEPRECIATION 

   Property and equipment are stated at cost less accumulated depreciation. 
Expenditures for maintenance and repairs are charged to expense as incurred. 
Depreciation is computed over the estimated useful lives of the assets which 
range from three to thirty-nine years, using straight-line and accelerated 
methods. When property is sold or retired, the cost and related accumulated 
depreciation are removed from the balance sheet and any gain or loss on the 
transaction is included in the statement of income. 

INCOME TAXES 

   MAB has elected to be treated as an S-Corporation for tax purposes. 
Accordingly, no provision will be made for income taxes by MAB since all 
income will be taxed directly to the shareholder of MAB. State taxes which 
are not significant are included in selling, general and administrative 
expenses. 

3. CONCENTRATION OF CREDIT RISK 

   At December 31, 1994, 1995 and June 30, 1996, MAB had bank deposits in 
excess of federally insured limits of approximately $2,322,000, $1,662,000 
and $1,614,070, respectively. MAB's cash deposits have been placed with a 
large national bank to minimize risk. 

4. LOANS RECEIVABLE 

   In 1994, MAB loaned a former shareholder $50,000. Interest is payable in 
monthly installments of $333 at a fixed annual rate of eight percent. The 
loan is due in full on or before September 1, 1996. The note is unsecured. In 
1995, MAB also extended various miscellaneous loans to employees. 

   In 1996, MAB loaned $33,811 to a related party. The loan was assumed by 
the shareholder in August 1996. 

                                      F-27
<PAGE>

                      Management Adjustment Bureau, Inc. 
                 Notes to Financial Statements  - (Continued) 

5. FUNDS HELD IN TRUST FOR CLIENTS 

   In the course of MAB's regular business activities as an accounts 
receivable management agency, MAB receives clients' funds arising from the 
collection of accounts placed with MAB. These funds are placed in segregated 
cash accounts and are generally remitted to clients within 30 days. 

6. DEMAND LOANS 

   MAB has a $200,000 unsecured demand line-of-credit with a bank which 
carries interest at the prime rate less .25%. The demand loan balance at 
December 31, 1995 was $150,000. The demand loan balance was paid off in 
January 1996, at which time MAB borrowed $400,000 through an unsecured note 
from a related party. The related party note is due on demand and accrues 
interest at nine percent per year. 

   MAB has an outstanding demand line-of-credit of $296,000 with PHH Real 
Estate Services Corporation at December 31, 1995. The line-of-credit is 
secured by an investment in real estate and due upon sale of the real estate. 
In May 1996, the real estate was sold and the line-of-credit was repaid and 
terminated. 

7. PROPERTY AND EQUIPMENT 

   Property and equipment, at cost, are as follows: 
   

                                          December 31, 
                                  ---------------------------- 
                                                                   June 30, 
                                       1994           1995           1996 
                                   ------------    ------------   ------------ 
      Computer equipment  ......    $1,059,596     $1,341,432     $1,407,832 
      Furniture and fixtures  ..       513,633        625,828        648,865 
      Capitalized leases  ......       150,881        388,002        388,002 
                                   ------------    ------------   ------------ 
                                     1,724,110      2,355,262      2,444,699 
      Less: Accumulated 
        depreciation ...........       718,446      1,035,648      1,284,569 
                                   ------------    ------------   ------------ 
                                    $1,005,664     $1,319,614     $1,160,130 
                                   ============    ============   ============ 
    

   Depreciation charged to operations amounted to approximately $165,006, 
$300,158 and $457,997 in 1993, 1994 and 1995, respectively and $248,921 for 
the six months ended June 30, 1996 and included amortization of capital 
leases of approximately $-0-, $9,984 and $41,567 in 1993, 1994 and 1995, 
respectively and $29,629 for the six months ended June 30, 1996. 

                                      F-28
<PAGE>

                      Management Adjustment Bureau, Inc. 
                 Notes to Financial Statements  - (Continued) 
   

8. LONG-TERM DEBT 

   Long-term debt is as follows: 

<TABLE>
<CAPTION>
                                                                                December 31, 
                                                                         -------------------------- 
                                                                                                        June 30, 
                                                                             1994          1995           1996 
                                                                          -----------   -----------    ----------- 
Bank debt: 
Chemical Bank, collateralized by computer equipment. Monthly principal 
<S>                                                                         <C>             <C>              <C>  
  payments of $8,333 plus interest at 8.4% are due through April 1996.     $ 133,333     $  33,333 
Chemical Bank, unsecured term loan. Monthly principal payments of 
  $5,000 plus interest at 8% are due through November 2000. ...........                    295,000     $ 265,000 
M & T Bank, collateralized by computer equipment payments of $1,195, 
  which include interest at 6.5%, are due through December 1996. ......      206,676       106,979        54,593 
                                                                          -----------   -----------    ----------- 
                                                                             340,009       435,312       319,593 
Capital Leases: 
AT&T Credit Corporation, telephone leases. Monthly lease payments of 
  $3,084 and $2,039 which include interest and due through October 
  1998. ...............................................................       30,684        67,079        49,452 
Steelcase Financial Services, office furniture lease. Monthly lease 
  payments of $2,000 for the first 20 months; $3,000 for the next 40 
  months, which include interest and are due through June 2002. .......                    164,394       153,823 
Data General Corporation, lease collateralized by computer equipment 
  Monthly lease payments of $794, which include interest at 9.3%, are 
  due through May 1996. ...............................................       12,598         3,878 
Data General Corporation, lease collateralized by an optical imaging 
  system Monthly payments of $2,758, which include interest at 7.1%, 
  are due through April, 1996. ........................................       41,974        10,870 
                                                                                        -----------    ----------- 
                                                                              85,256       246,221       203,275 
                                                                          -----------   -----------    ----------- 
Total debt and capital leases  ........................................      425,265       681,533       522,868 
Less: Current portion  ................................................     (252,176)     (271,456)     (168,459) 
                                                                          -----------   -----------    ----------- 
                                                                           $ 173,089     $ 410,077     $ 354,409 
                                                                          ===========   ===========    =========== 
</TABLE>

   The fair value of debt approximates the carrying value. 

   Long-term debt and capital leases maturing during the next five years 
ending December 31, is approximately as follows: 

                                                  Debt         Capital leases 
                                                ----------      -------------- 
1996  ....................................      $200,750          $ 84,627 
1997  ....................................        60,000            59,757 
1998  ....................................        60,000            40,172 
1999  ....................................        60,000            32,280 
2000  ....................................        54,562            32,280 
Thereafter  ..............................            --            48,420 
                                                ---------- 
                                                $435,312           297,536 
                                                ========== 
Less amounts representing interest  ......                          51,315 
                                                                -------------- 
Present value of net minimum lease 
  payments ...............................                        $246,221 
                                                                ============== 
    
                                      F-29
<PAGE>

                      Management Adjustment Bureau, Inc. 
                 Notes to Financial Statements  - (Continued) 

   The term loan agreement contains, among other provisions, requirements for 
maintaining defined levels of working capital, net worth and various 
financial ratios. MAB was in violation of covenants for which waivers were 
obtained. 

   
   In May 1996, MAB established two unsecured lines-of-credit with a total 
availability of $1,000,000. Each line-of-credit carries variable interest 
based on the prime rate. One line-of-credit is collateralized by MAB's 
accounts receivables and specific equipment. 
    

9. COMMITMENTS AND CONTINGENCIES 

   MAB has operating leases for a building and automobiles which expire at 
various dates through 2010 with renewal privileges in some instances. Total 
rental expense under operating leases was approximately $344,500, $330,000 
and $469,400 for 1993, 1994, and 1995, respectively and $227,500 for the six 
months ended June 30, 1996. 

   Future minimum lease payments under operating leases through 2000 for the 
years ending December 31, are approximately: 

                  1996 ......................... $ 416,900 
                  1997..........................   346,600 
                  1998..........................   324,900 
                  1999..........................   305,100 
                  2000..........................   310,700 

   
   MAB is involved in various legal issues. In the opinion of MAB's 
management, the ultimate cost individually or in the aggregate to resolve 
these matters will not have a material adverse effect on MAB's financial 
position, results of operations or cash flows beyond the reserves already 
established. Included in these reserves is an amount for $190,000 for a 
potential loss related to a specific contract. Management estimates the range 
of potential losses is between $-0- and $380,000 for this specific contract. 
Management is not aware of any other legal proceedings. 
    

10. PROFIT SHARING PLAN 

   MAB has a profit sharing plan with a 401(k) feature covering all qualified 
employees. MAB's contribution to this plan is a 50% match on the first 4% 
contributed by employees. MAB contributed $47,732, $50,531, and $50,805 in 
1993, 1994, and 1995, respectively, to the Plan. MAB contributed $40,242 to 
the Plan for the six month period ended June 30, 1996. 

11. MAJOR CUSTOMER 

   MAB had revenues from a major customer of approximately 9% and 10% for the 
years ended December 31, 1994 and 1995, respectively and 13% for the six 
month period ended June 30, 1996. 

   During August 1996, MAB was notified that it will not continue to provide 
certain services to this customer. 

12. STOCK PURCHASE AGREEMENT 

   In July 1996, the shareholder received a letter of intent from NCO 
Financial Systems to purchase MAB. MAB is currently pursuing the sale. 

                                      F-30
<PAGE>
                        REPORT OF INDEPENDENT AUDITORS 

TRANS UNION CORPORATION: 

   We have audited the accompanying statements of net assets of the Trans 
Union Corporation Collections Division (the Collections Division) as of 
December 31, 1994 and 1995, and the related statements of operations and cash 
flows for each of the three years in the period ended December 31, 1995. 
These financial statements are the responsibility of the management of the 
Collections Division and Trans Union Corporation. Our responsibility is to 
express an opinion on these financial statements based on our audits. 

   We conducted our audits in accordance with generally accepted auditing 
standards. Those standards require that we plan and perform the audit to 
obtain reasonable assurance about whether the financial statements are free 
of material misstatement. An audit includes examining, on a test basis, 
evidence supporting the amounts and disclosures in the financial statements. 
An audit also includes assessing the accounting principles used and the 
significant estimates made by management, as well as evaluating the overall 
financial statement presentation. We believe that our audits provide a 
reasonable basis for our opinion. 

   As described in Note 1, the accompanying statements of net assets, 
operations, and cash flows include the assets, liabilities, revenues, 
expenses, and cash flows which are specifically identifiable with the 
Collections Division, as well as certain allocated expenses. These financial 
statements may not necessarily reflect the assets and liabilities and results 
of operations and cash flows of the Collections Division had it been operated 
as a stand-alone entity. 

   In our opinion, the financial statements referred to above present fairly, 
in all material respects, the net assets of the Collections Division as of 
December 31, 1994 and 1995, and the results of its operations and cash flows 
for each of the three years in the period ended December 31, 1995 in conformity
with generally accepted accounting principles. 
                                                             Ernst & Young LLP 
Chicago, Illinois 
January 16, 1996 

                                      F-31
<PAGE>


                           TRANS UNION CORPORATION 
                             COLLECTIONS DIVISION 

                           STATEMENTS OF NET ASSETS 
                                (IN THOUSANDS) 

<TABLE>
<CAPTION>
   
                                                                    DECEMBER 31, 
                                                               ---------------------- 
                                                                  1994        1995 
                                                                ---------   --------- 
<S>                                                              <C>         <C>     
Assets 
Current assets: 
   Cash and cash equivalents ................................    $ 2,671     $ 1,733 
   Accounts receivable -- Trade, net of allowances of $20 in 
     1994 and 1995  .........................................        931         614 
   Prepaid expenses and other current assets ................         18          11 
                                                                ---------   --------- 
Total current assets  .......................................      3,620       2,358 
Fixed assets: 
   Equipment ................................................      1,449       1,162 
   Leasehold improvements ...................................         13          -- 
   Furniture and fixtures ...................................        261         302 
   Capitalized leased assets ................................         --          -- 
                                                                ---------     ------- 
                                                                   1,723       1,464 
   Less: Accumulated depreciation and amortization ..........     (1,457)     (1,245) 
                                                                ---------     ------- 
                                                                     266         219 
Deposits  ...................................................         --          10 
                                                                ---------   --------- 
Total assets  ...............................................      3,886       2,587 
Liabilities 
Accounts payable and accrued liabilities  ...................        379         393 
Current portion of capital lease obligation  ................         --          -- 
Debtor payments owed clients  ...............................        357         256 
                                                                ---------   --------- 
Total liabilities  ..........................................        736         649
                                                                ---------   ---------  
Net assets  .................................................    $ 3,150     $ 1,938 
                                                                =========   ========= 
    
</TABLE>

                           See accompanying notes. 

                                      F-32
<PAGE>


                           TRANS UNION CORPORATION 
                             COLLECTIONS DIVISION 

                           STATEMENTS OF OPERATIONS 
                                (IN THOUSANDS) 

   
                                            For the Years Ended December 31, 
                                           ----------------------------------- 
                                             1993         1994         1995 
                                           ---------     --------     -------- 
Revenue 
Service revenues  ....................      $7,770       $7,537       $7,467 

Expenses 
Salaries and employee benefits  ......       3,746        3,090        2,888 
Payroll and other taxes  .............         297          283          237 
Depreciation and amortization  .......         324          287          198 
Repairs and maintenance  .............         182          170          163 
Corporate office charges  ............          62          124          117 
Communications  ......................         521          438          391 
Selling, general, and administrative         3,279        2,926        3,174 
Other (income) expenses, net  ........          98            2           (5) 
                                           ---------     --------     -------- 
Total expenses  ......................       8,509        7,320        7,163 
                                           ---------     --------     -------- 
Operating income (loss)  .............      $  739)      $  217       $  304 
                                           =========     ========     ======== 


    




                           See accompanying notes. 

                                      F-33
<PAGE>

                           TRANS UNION CORPORATION 
                             COLLECTIONS DIVISION 

                           STATEMENTS OF CASH FLOWS 
                                (IN THOUSANDS) 

<TABLE>
<CAPTION>
   
                                                                 For the Years Ended December 31, 
                                                                --------------------------------- 
                                                                   1993        1994        1995 
                                                                 ---------   --------    --------- 
<S>                                                               <C>         <C>        <C>     
Operating activities 
Operating income (loss)  .....................................    $ (739)     $  217     $   304 
Adjustments to reconcile operating income to net cash 
  provided by operating activities: 
     Depreciation and amortization  ..........................       324         287         198 
     (Gain) loss on fixed asset disposition  .................        87          --          (5) 
     Provision for losses on accounts receivable  ............        --           1           5 
     Decrease (increase) in accounts receivable  .............        42        (184)        312 
     (Increase) decrease in prepaid expenses, other assets, 
        and deposits .........................................        12           1          (3) 
     Increase (decrease) in accounts payable and accrued 
        liabilities ..........................................        46         (40)         14 
     (Decrease) increase in debtor payments owed clients  ....        61          (6)       (101) 
                                                                 ---------   --------    --------- 
Net cash provided by (used in) operating activities  .........      (167)        276         724 
Investing activities 
Purchases of fixed assets  ...................................      (119)        (85)       (165) 
Proceeds from sale of fixed assets  ..........................        --          --          15 
                                                                 ---------   --------    --------- 
Net cash used in investing activities  .......................      (119)        (85)       (150) 
Financing activities 
Net (distributions) contributions to parent company  .........     1,086       1,709      (1,512) 
Principal payments under capital lease obligations  ..........       (19)        (50)         -- 
                                                                 ---------   --------    --------- 
Net cash (used in) provided by financing activities  .........     1,067       1,659      (1,512) 
                                                                 ---------   --------    --------- 
Net (decrease) increase in cash and cash equivalents  ........       781       1,850        (938) 
Cash and cash equivalents at beginning of year  ..............        40         821       2,671 
                                                                 ---------   --------    --------- 
Cash and cash equivalents at end of year  ....................    $  821      $2,671     $ 1,733 
                                                                 =========   ========    ========= 
    
</TABLE>

                           See accompanying notes. 

                                       F-34
<PAGE>


                           TRANS UNION CORPORATION 
                             COLLECTIONS DIVISION 

                        NOTES TO FINANCIAL STATEMENTS 
                                (IN THOUSANDS) 

1. BUSINESS AND BASIS OF PRESENTATION 

The Trans Union Corporation Collections Division (the Collections Division) 
is a business unit of Trans Union Corporation (TUC) that provides various 
collection services. TUC is a wholly owned subsidiary of Marmon Industrial 
Corporation (MIC), and its ultimate parent company is Marmon Holdings, Inc. 
Substantially all of the stock of Marmon Holdings, Inc. is owned, directly or 
indirectly, by trusts for the benefit of the lineal descendants of Nicholas 
J. Pritzker, deceased, and entities controlled by such trusts. 

The Collections Division provides third-party debt collection services within 
the health care, utilities, and insurance markets. The principal markets are 
located in the states of Ohio, Pennsylvania, and Kansas. 

These financial statements present the historical assets, liabilities, 
revenues, expenses, and cash flows directly related to the operations of the 
Collections Division during the period presented. These financial statements 
are not necessarily indicative of the financial position and results of 
operations which would have occurred had the Collections Division been 
operated as an independent company; specifically, the financial statements do 
not include a provision for contingencies or income taxes. The preparation of 
financial statements in conformity with generally accepted accounting 
principles requires management to make estimates and assumptions that affect 
the amounts reported in the financial statements and accompanying notes. 
Actual results could differ from those estimates. 

TUC and its Collections Division are part of a group that files a 
consolidated tax return. There is no tax-sharing agreement for allocating 
income taxes to the Collections Division. Accordingly, the financial 
statements do not reflect any income tax expense or benefit. 

2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES 

REVENUE RECOGNITION 

Service revenues are recognized when debtor payments are received. 

FIXED ASSETS 

Fixed assets are recorded at cost. Depreciation is provided on a 
straight-line basis over the estimated useful lives of the related assets 
beginning in the month following acquisition. 

CASH AND CASH EQUIVALENTS 

The Collections Division considers cash and cash equivalents to consist of 
cash on hand and all highly liquid debt instruments purchased with a maturity 
of three months or less, if any. 

MIC provides a centralized cash management function; accordingly, the 
Collections Division does not maintain separate operating cash accounts, and 
its cash disbursements and the majority of its collections of client revenues 
are settled to the TUC and MIC cash concentrator accounts. Therefore, certain 
parent company transactions are deemed to be cash transactions for purposes 
of the statement of cash flows. 

3. RELATED PARTY TRANSACTIONS 

TUC provides certain common general management services to the Collections 
Division including accounting, legal, and cash management services. The 
amount charged to the Collections Division for these services totaled $62, 
$124, and $117 for the years ended December 31, 1993, 1994, and 1995, 
respectively. 

                                      F-35
<PAGE>

                           TRANS UNION CORPORATION 
                             COLLECTIONS DIVISION 

                  NOTES TO FINANCIAL STATEMENTS (CONTINUED) 
                                (IN THOUSANDS) 

4. PROFIT-SHARING AND EMPLOYEE SAVING PLANS 

The Collections Division employees are part of a MIC mixed savings and 
profit-sharing plan. All employees with at least one year of continuing 
service are eligible for participation in the plan. Each participant's 
contribution is matched in part by MIC up to a maximum of 6% of the 
participant's annual compensation. Employee savings plans expense was 
approximately $151, $194, and $139 for the years ended December 31, 1993, 
1994, and 1995, respectively. 

5. LEASES 

As lessee, the Collections Division shares leased office facilities with TUC 
and leased equipment under noncancelable operating lease agreements expiring 
January 31, 2005. Total rent expense under such operating leases based on a 
square foot allocation for the office facilities and actual usage for office 
equipment was $146, $171, and $162 for the years ended December 31, 1993, 
1994, and 1995, respectively. A summary by year of future minimum lease 
payments that would be allocable to the Collections Division under 
noncancelable operating leases as of December 31, 1995, is shown below. 

            Year ending December 31: 
           1996                                   $139 
           1997                                     72 
           1998                                     70 
           1999                                     70 
           2000                                     70 
           2001 and beyond                         164 
                                                  -----
                                                  $585 
                                                  =====

6. MAJOR CUSTOMERS 

Bell Atlantic represented more than 10% of the combined revenue of the 
Collections Division or $1,216, $1,423, and $1,586 for the years ended 
December 31, 1993, 1994, and 1995, respectively. 

                                      F-36
<PAGE>


================================================================================
   No dealer, sales representative or any other person has been authorized to 
give any information or to make any representations in connection with the 
Offering other than those contained in this Prospectus and, if given or made, 
such information or representations must not be relied upon as having been 
authorized by the Company or any of the Underwriters. This Prospectus does 
not constitute an offer to sell or a solicitation of an offer to buy any 
securities other than the shares of Common Stock to which it relates or an 
offer to, or a solicitation of, any person in any jurisdiction where such 
offer or solicitation would be unlawful. Neither the delivery of this 
Prospectus nor any sale made hereunder shall, under any circumstances, create 
an implication that there has been no change in the affairs of the Company, 
or that information contained herein is correct as of any time, subsequent to 
the date hereof. 

   


                                    ------ 
                              TABLE OF CONTENTS 
                                    ------ 

                                                                       Page 
                                                                      -------- 
Prospectus Summary  ................................                      3 
Risk Factors  ......................................                      8 
Acquisition History  ...............................                     13 
Use of Proceeds  ...................................                     16 
Dividend Policy and Prior S Corporation Status  ....                     16 
Capitalization  ....................................                     17 
Dilution  ..........................................                     18 
Selected Financial and Operating Data  .............                     19 
Management's Discussion and Analysis of Financial 
  Condition and Results of Operations ..............                     21 
Business  ..........................................                     28 
Management  ........................................                     36 
Certain Transactions  ..............................                     41 
Principal and Selling Shareholders  ................                     42 
Description of Capital Stock  ......................                     43 
Shares Eligible for Future Sale  ...................                     46 
Underwriting  ......................................                     47 
Legal Matters  .....................................                     48 
Experts  ...........................................                     48 
Additional Information  ............................                     48 
Index to Financial Statements  .....................                    F-1 

   Until   , 1996 (25 days after the date of this Prospectus), all dealers 
effecting transactions in the registered securities, whether or not 
participating in this distribution, may be required to deliver a Prospectus. 
This delivery requirement is in addition to the obligation of dealers to 
deliver a Prospectus when acting as underwriters and with respect to their 
unsold allotments or subscriptions. 
    

================================================================================




<PAGE>
================================================================================
                              


                                2,500,000 SHARES





                                 [COMPANY LOGO]
                                 COMMON STOCK 



   


                                    ------ 
                                  PROSPECTUS 
                                    ------ 






                            MONTGOMERY SECURITIES 

                         JANNEY MONTGOMERY SCOTT INC. 

    






                                     , 1996 

================================================================================
                                     
<PAGE>
                                   PART II 

                    INFORMATION NOT REQUIRED IN PROSPECTUS 

Item 13. Other Expenses of Issuance and Distribution. 

   The following table sets forth the expenses in connection with the 
issuance and distribution of the securities being registered, all of which 
are being borne by the Registrant. 

Securities and Exchange Commission Registration Fee..              $   12,888 
National Association of Securities Dealers, Inc. Fee                    4,238 
Nasdaq Listing Fee  .................................                  34,284 
Printing and Engraving Expenses  ....................                 100,000 
Accounting Fees and Expenses  .......................                 350,000 
Legal Fees and Expenses  ............................                 300,000 
Blue Sky Qualification Fees and Expenses  ...........                  25,000 
Transfer Agent and Registrar Fees and Expenses  .....                  10,000 
Consulting Fee  .....................................                 240,000 
Miscellaneous  ......................................                  73,590 
                                                                   ----------- 
 Total  .............................................              $1,150,000 
                                                                   =========== 

   The foregoing, except for the Securities and Exchange Commission 
registration fee, the National Association of Securities Dealers, Inc. fee 
and the Nasdaq listing fee, are estimates. 

ITEM 14. INDEMNIFICATION OF DIRECTORS AND OFFICERS. 

   Sections 1741 through 1750 of Subchapter D, Chapter 17, of the 
Pennsylvania Business Corporation Law of 1988, as amended (the "BCL"), 
contain provisions for mandatory and discretionary indemnification of a 
corporation's directors, officers and other personnel, and related matters. 

   Under Section 1741, subject to certain limitations, a corporation has the 
power to indemnify directors and officers under certain prescribed 
circumstances against expenses (including attorneys' fees), judgments, fines 
and amounts paid in settlement actually and reasonably incurred in connection 
with an action or proceeding, whether civil, criminal, administrative or 
investigative, to which any of them is a party by reason of his being a 
representative, director or officer of the corporation or serving at the 
request of the corporation as a representative of another corporation, 
partnership, joint venture, trust or other enterprise, if he acted in good 
faith and in a manner he reasonably believed to be in, or not opposed to, the 
best interests of the corporation and, with respect to any criminal 
proceeding, had no reasonable cause to believe his conduct was unlawful. 
Under Section 1743, indemnification is mandatory to the extent that the 
officer or director has been successful on the merits or otherwise in defense 
of any action or proceeding if the appropriate standards of conduct are met. 

   Section 1742 provides for indemnification in derivative actions except in 
respect of any claim, issue or matter as to which the person has been 
adjudged to be liable to the corporation unless and only to the extent that 
the proper court determines upon application that, despite the adjudication 
of liability but in view of all the circumstances of the case, the person is 
fairly and reasonably entitled to indemnity for the expenses that the court 
deems proper. 

   Section 1744 provides that, unless ordered by a court, any indemnification 
under Section 1741 or 1742 shall be made by the corporation only as 
authorized in the specific case upon a determination that the representative 
met the applicable standard of conduct, and such determination will be made 
by the board of directors (i) by a majority vote of a quorum of directors not 
parties to the action or proceeding; (ii) if a quorum is not obtainable, or 
if obtainable and a majority of disinterested directors so directs, by 
independent legal counsel; or (iii) by the shareholders. 

                                      II-1
<PAGE>


   Section 1745 provides that expenses (including attorney's fees) incurred 
by an officer, director, employee or agent in defending a civil or criminal 
action or proceeding may be paid by the corporation in advance of the final 
disposition of such action or proceeding upon receipt of an undertaking by or 
on behalf of such person to repay such amount if it shall ultimately be 
determined that he or she is not entitled to be indemnified by the 
corporation. 

   
   Section 1746 provides generally that, except in any case where the act or 
failure to act giving rise to the claim for indemnification is determined by 
a court to have constituted willful misconduct or recklessness, the 
indemnification and advancement of expenses provided by Subchapter 17D of the 
BCL shall not be deemed exclusive of any other rights to which a person 
seeking indemnification or advancement of expenses may be entitled under any 
bylaw, agreement, vote of shareholders or disinterested directors or 
otherwise, both as to action in his or her official capacity and as to action 
in another capacity while holding that office. 

   Section 1747 grants to a corporation the power to purchase and maintain 
insurance on behalf of any director or officer against any liability incurred 
by him or her in his or her capacity as officer or director, whether or not 
the corporation would have the power to indemnify him or her against the 
liability under Subchapter 17D of the BCL. 

   Section 1748 and 1749 extend the indemnification and advancement of 
expenses provisions contained in Subchapter 17D of the BCL to successor 
corporations in fundamental changes and to representatives serving as 
fiduciaries of employee benefit plans. 

   Section 1750 provides that the indemnification and advancement of expenses 
provided by, or granted pursuant to, Subchapter 17D of the BCL, shall, unless 
otherwise provided when authorized or ratified, continue as to a person who 
has ceased to be a director, officer, employee or agent and shall inure to 
the benefit of the heirs and personal representative of such person. 

   For information regarding provisions under which a director or officer of 
the Company may be insured or indemnified in any manner against any liability 
which he or she may incur in his or her capacity as such, reference is made 
to the Company's Articles of Incorporation and Bylaws, copies of which are 
filed as Exhibits 3.1 and 3.2, respectively, which provide in general that 
the Company shall indemnify its officers and directors to the fullest extent 
authorized by law. 

   Reference is also made to Section 11 of the Underwriting Agreement filed 
as Exhibit 1.1 to this Registration Statement. 

ITEM 15. RECENT SALES OF UNREGISTERED SECURITIES. 

   In connection with the Company's purchase of certain assets of B. Richard 
Miller, Inc. in April, 1994, the Company issued 123,803 shares of Common 
Stock to the seller. In addition, Bernard Miller, the principal shareholder 
of the seller, received an option to purchase up to an additional 86,881 
shares of Common Stock, which option was exercised in 1995. These 
transactions were made in reliance on the exemption from the registration 
requirements provided by Section 4(2) of the Securities Act. 

   In July 1995, the Company issued a warrant to purchase an aggregate of 
175,531 shares of the Company's Common Stock to Mellon Bank, N.A. in 
connection with its Credit Agreement. The warrant expires on July 31, 2005 
and provides for exercise at a nominal price. The Company issued a warrant to 
purchase an additional 46,560 shares of Common Stock to Mellon Bank, N.A. 
upon the amendment of the Credit Agreement in September 1996. This warrant 
expires on July 31, 2005 and provide for an exercise price per share equal to 
the initial pubic offering price. All of the warrants were issued in reliance 
upon the exemption from the registration requirements provided by Section 
4(2) of the Securities Act. 

   Pursuant to the Company's 1995 Stock Option Plan, in June, 1995 and 
September, 1996, respectively, the Company issued options to purchase an 
aggregate of 367,321 shares of Common Stock to certain executive officers and 
key employees. All of the options were issued in connection with such 
employee's employment with the Company and no cash or other consideration was 
received by the Company in exchange for such options. The options were issued 
in reliance upon the exemption from the registration requirements provided by 
Rule 701 under the Securities Act. 

   In September 1996, the Company issued one share of Common Stock of the 
Company in exchange for each outstanding share of common stock of NCO 
Financial and NCO Financial became a wholly-owned subsidiary of the Company. 
The stock was issued without registration under the Securities Act in 
reliance upon Rule 145(a)(2) promulgated under the Securities Act and the 
interpretations thereunder. 
    

                                      II-2
<PAGE>

   In September 1996, the Company acquired all of the outstanding stock of 
MAB. As part of the purchase price, the Company issued a Convertible Note in 
the aggregate principal amount of $1.0 million. This note is convertible into 
83,333 shares of Common Stock at the assumed initial public offering price of 
$12.00 per share. The note was issued in reliance on the exemption from the 
registration requirements provided by Section 4(2) of the Securities Act. 

   
ITEM 16. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES. 
       (a) Exhibits 
<TABLE>
<CAPTION>

      Exhibit No.                                                 Description 
     ---------------                                              ------------
        <S>                                                         <C>       
          *1.1    Form of Underwriting Agreement (draft of September 3, 1996). 
           2.1    Stock Purchase Agreement, by and among the Company; and Craig Costanzo and Andrew J. Boyuka, as Trustee 
                  of the Susan E. Costanzo Grantor Trust and Christopher A. Costanzo Grantor Trust, relating to the acquisition 
                  of MAB. 
           2.2    Asset Purchase Agreement dated December 8, 1995 by and between the Company and Trans Union Corporation. 
          *3.1    The Company's amended and restated Articles of Incorporation. 
          *3.2    The Company's amended and restated Bylaws. 
          *4.1    Specimen of Common Stock Certificate. 
          *5.1    Opinion of Blank Rome Comisky & McCauley. 
         *10.1    Employment Agreement, dated September 1, 1996, between the Company and Bernard R. Miller. 
         *10.2    Employment Agreement, dated September 1, 1996, between the Company and Michael J. Barrist. 
         *10.3    Employment Agreement, dated September 1, 1996, between the Company and Charles C. Piola, Jr. 
         *10.4    Employment Agreement, dated September 1, 1996, between the Company and Joseph C. McGowan. 
         *10.5    Employment Agreement, dated September 1, 1996, between the Company and Steven L. Winokur. 
          10.6    Agreements of Lease dated May 9, 1995, as amended, between the Company and 1710-20 Sentry East 
                  Associates, L.P., relating to the offices located at 1710 Walton Road, Blue Bell, Pennsylvania. 
          10.7    Agreements of Lease dated July 1, 1993 between the Company and 1740 Sentry East Associates, L.P., 
                  relating to the offices located at 1740 Walton Road, Blue Bell, Pennsylvania. 
         *10.8    Lease Agreement by and between The Uniland Partnership, L.P. and Management Adjustment Bureau, Inc., 
                  as amended by First Amendment to Lease, dated December 10, 1994, as further amended by Second Amendment 
                  to Lease, dated December 10, 1994. 
          10.9    Software License Agreement and Software Purchase Agreement, by and between the Company and CRSoftware, 
                  Inc., relating to computer software (CRS Credit Bureau Reporting Software) and computerhardware. 
        *10.10    Amended and Restated 1995 Stock Option Plan. 
        *10.11    1996 Stock Option Plan. 
        *10.12    1996 Non-Employee Director Stock Option Plan. 
         10.13    Amended and Restated Credit Agreement by and among the Company, its subsidiaries and Mellon Bank, N.A., 
                  dated September 5, 1996. 
         10.14    Amended and Restated Security Agreement, dated September 5, 1996, by and among the Company, its subsidiaries 
                  and Mellon Bank, N.A. 
         10.15    Warrant Agreement, dated July 28, 1995, by and between the Company and Mellon Bank, N.A. and Amendment 
                  dated September 5, 1996. 
         10.16    1996 Warrant Agreement, dated September 5, 1996, by and between the Company and Mellon Bank, N.A. 
         10.17    Amended and Restated Registration Rights Agreement, dated September 5, 1996, by and between the Company 
                  and Mellon Bank, N.A. 
         10.18    Amended and Restated Limited Guaranty Agreement, dated September 5, 1996, made by Michael J. Barrist, 
                  Charles C. Piola, Jr., Annette H. Barrist and Bernard R. Miller in favor of Mellon Bank, N.A. 
    
</TABLE>

- ------ 
*Filed herewith. 

                                      II-3
<PAGE>
<TABLE>
<CAPTION>
   

      Exhibit No.                                                 Description 
     ---------------                                              ------------
        <S>                                                         <C>       
         10.19    Amended and Restated Stock Pledge Agreement, dated September 5, 1996 made by Michael J. Barrist, Charles 
                  C. Piola, Jr., Annette H. Barrist, and Bernard R. Miller, in favor of Mellon Bank, N.A. 
         10.20    Stock Pledge Agreement, dated as of September 5, 1996 made by NCO of New York, Inc. in favor of Mellon 
                  Bank, N.A. 
         10.21    Convertible Note dated September 1, 1996, made by the Company in the principal amount of $1,000,000, 
                  as partial payment of the purchase price for the acquisition of MAB. 
         10.22    Distribution and Tax Indemnification Agreement 
        *10.23    Irrevocable Proxy Agreement by and between Michael J. Barrist and Annette H. Barrist. 
        *10.24    Common Stock Purchase Warrant for 175,531 shares issued to Mellon Bank, N.A. 
        *10.25    Common Stock Purchase Warrant for 46,560 shares issued to Mellon Bank, N.A. 
        *10.26    Commitment Letter dated September 6, 1996 issued by Mellon Bank, N.A. 
        *10.27    Indemnification Agreement by and between NCO Financial Systems, Inc., Management Adjustment Bureau, 
                  Inc. and Craig Costanzo. 
          21.1    Subsidiaries of the Registrant. 
         *23.1    Consent of Coopers & Lybrand L.L.P. 
         *23.2    Consent of Ernst & Young LLP. 
         *23.3    Consent of Blank Rome Comisky & McCauley (included in the opinion filed as Exhibit 5.1 hereto). 
          24.1    Power of Attorney of directors and officers (included on Page II-5). 
          27.1    Financial Data Schedules. 
         *99.1    Consent of Eric Siegel to be named as a director. 
         *99.2    Consent of Allen Wise to be named as a director. 
    
</TABLE>

- ------ 
*Filed herewith. 

       (b) Financial Statement Schedules 

ITEM 17. UNDERTAKINGS. 

   (a) Insofar as indemnification for liabilities arising under the 
Securities Act may be permitted to directors, officers and controlling 
persons of the registrant pursuant to the provisions described in Item 14 
above, or otherwise, the registrant has been advised that in the opinion of 
the Securities and Exchange Commission such indemnification is against public 
policy as expressed in the Securities Act and is, therefore, unenforceable. 
In the event that a claim for indemnification against such liabilities (other 
than the payment by the registrant of expenses incurred or paid by a 
director, officer or controlling person of the registrant in the successful 
defense of any action, suit or proceeding) is asserted by such director, 
officer or controlling person in connection with the securities being 
registered, the registrant will, unless in the opinion of its counsel the 
matter has been settled by controlling precedent, submit to a court of 
appropriate jurisdiction the question whether such indemnification by it is 
against public policy as expressed in the Securities Act and will be governed 
by the final adjudication of such issue. 

   (b) The undersigned hereby undertakes: 

   (1) to provide to the Underwriters at the closing specified in the 
Underwriting Agreement, certificates in such denominations and registered in 
such names as required by the Underwriters to permit prompt delivery to each 
purchaser; 

   (2) that for purposes of determining any liability under the Securities 
Act, the information omitted from the form of prospectus filed as part of 
this registration Statement in reliance upon Rule 430A and contained in a 
form of prospectus filed by the Registrant pursuant to Rule 424(b)(1) or (4) 
or 497(h) under the Securities Act shall be deemed to be part of the 
Registration Statement as of the time it was declared effective; and 

   (3) that for the purpose of determining any liability under the Securities 
Act, each post-effective amendment that contains a form of prospectus shall 
be deemed to be a new registration statement relating to the securities 
offered therein, and the offering of such securities at that time shall be 
deemed the initial bona fide offering thereof. 

                                      II-4
<PAGE>


                                  SIGNATURES 

   
   Pursuant to the requirements of the Securities Act of 1933, the Registrant 
has duly caused this Amendment to the Registration Statement to be signed on 
its behalf by the undersigned, thereunto duly authorized, in Blue Bell, 
Pennsylvania, on October 16, 1996. 
                                            NCO GROUP, INC. 



                                            By: 
                                            --------------------------------- 
                                              /s/ Michael J. Barrist 
                                              Michael J. Barrist, 
                                              President and Chief Executive 
                                              Officer 

   Pursuant to the requirements of the Securities Act of 1933, this Amendment 
to the Registration Statement has been signed by the following persons in the 
capacities and on the date indicated. 
<TABLE>
<CAPTION>

             Signature                              Title                         Date 
             ---------                              -----                         ----

<S>                                        <C>                                    <C>  
       /s/ Michael J. Barrist       Chairman of the Board,                October 16 , 1996 
- ----------------------------------  President and Chief Executive 
          Michael J. Barrist        Officer (principal executive 
                                    officer)                             
                 *  
- ----------------------------------  Executive Vice President and          October 16, 1996 
    Charles C. Piola, Jr.           Director                     
                                           

       /s/ Steven L. Winokur        Vice President of Finance,            October 16, 1996 
- ----------------------------------  Chief Financial Officer and 
         Steven L. Winokur          Treasurer (principal financial 
                                    and accounting officer)              
                 *  
- ----------------------------------  Senior Vice President,                October 16, 1996 
         Bernard R. Miller          Development and Director    
                                                   

 *By:    /s/ Michael J. Barrist 
- ---------------------------------
         Michael J. Barrist 
         Power of Attorney 
    
</TABLE>

                                      II-5
<PAGE>

   

                                EXHIBIT INDEX 
<TABLE>
<CAPTION>

       Exhibit No.                                          Description                                          Page 
       ----------                                           ------------                                        -------- 
          <S>        <C>                                                                                             <C>       
          *1.1    Form of Underwriting Agreement (draft of September 3, 1996). 
           2.1    Stock Purchase Agreement, by and among the Company; and Craig Costanzo and Andrew J. 
                  Boyuka, as Trustee of the Susan E. Costanzo Grantor Trust and Christopher A. 
                  Costanzo Grantor Trust, relating to the acquisition of MAB. 
           2.2    Asset Purchase Agreement dated December 8, 1995 by and between the Company and Trans 
                  Union Corporation. 
          *3.1    The Company's amended and restated Articles of Incorporation. 
          *3.2    The Company's amended and restated Bylaws. 
          *4.1    Specimen of Common Stock Certificate. 
          *5.1    Opinion of Blank Rome Comisky & McCauley. 
         *10.1    Employment Agreement, dated September 1, 1996, between the Company and Bernard R. 
                  Miller. 
         *10.2    Employment Agreement, dated September 1, 1996, between the Company and Michael J. 
                  Barrist. 
         *10.3    Employment Agreement, dated September 1, 1996, between the Company and Charles C. 
                  Piola, Jr. 
         *10.4    Employment Agreement, dated September 1, 1996, between the Company and Joseph C. 
                  McGowan. 
         *10.5    Employment Agreement, dated September 1, 1996, between the Company and Steven L. 
                  Winokur. 
          10.6    Agreements of Lease dated May 9, 1995, as amended, between the Company and 1710-20 
                  Sentry East Associates, L.P., relating to the offices located at 1710 Walton Road, Blue Bell, 
                  Pennsylvania. 
          10.7    Agreements of Lease dated July 1, 1993 between the Company and 1740 Sentry East 
                  Associates, L.P., relating to the offices located at 1740 Walton Road, Blue Bell, Pennsylvania. 
         *10.8    Lease Agreement by and between The Uniland Partnership, L.P. and Management 
                  Adjustment Bureau, Inc., as amended by First Amendment to Lease, dated December 10, 
                  1994, as further amended by Second Amendment to Lease, dated December 10, 1994. 
          10.9    Software License Agreement and Software Purchase Agreement, by and between the 
                  Company and CRSoftware, Inc., relating to computer software (CRS Credit Bureau 
                  Reporting Software) and computerhardware. 
        *10.10    Amended and Restated 1995 Stock Option Plan. 
        *10.11    1996 Stock Option Plan. 
        *10.12    1996 Non-Employee Director Stock Option Plan. 
         10.13    Amended and Restated Credit Agreement by and among the Company, its subsidiaries and 
                  Mellon Bank, N.A., dated September 5, 1996. 
         10.14    Amended and Restated Security Agreement, dated September 5, 1996, by and among the 
                  Company, its subsidiaries and Mellon Bank, N.A. 
         10.15    Warrant Agreement, dated July 28, 1995, by and between the Company and Mellon Bank, 
                  N.A. and Amendment dated September 5, 1996. 
         10.16    1996 Warrant Agreement, dated September 5, 1996, by and between the Company and 
                  Mellon Bank, N.A. 
         10.17    Amended and Restated Registration Rights Agreement, dated September 5, 1996, by and 
                  between the Company and Mellon Bank, N.A. 
         10.18    Amended and Restated Limited Guaranty Agreement, dated September 5, 1996, made by 
                  Michael J. Barrist, Charles C. Piola, Jr., Annette H. Barrist and Bernard R. Miller 
                  in favor of Mellon Bank, N.A. 
    
</TABLE>

- ------ 
*Filed herewith. 
<PAGE>

<TABLE>
<CAPTION>

   
       Exhibit No.                                          Description                                          Page 
       ----------                                           ------------                                        -------- 
          <S>        <C>                                                                                             <C>       

         10.19    Amended and Restated Stock Pledge Agreement, dated September 5, 1996 made by Michael 
                  J. Barrist, Charles C. Piola, Jr., Annette H. Barrist, and Bernard R. Miller, in 
                  favor of Mellon Bank, N.A. 
         10.20    Stock Pledge Agreement, dated as of September 5, 1996 made by NCO of New York, Inc. 
                  in favor of Mellon Bank, N.A. 
         10.21    Convertible Note dated September 1, 1996, made by the Company in the principal 
                  amount of $1,000,000, as partial payment of the purchase price for the acquisition 
                  of MAB. 
         10.22    Distribution and Tax Indemnification Agreement 
        *10.23    Irrevocable Proxy Agreement by and between Michael J. Barrist and Annette H. 
                  Barrist. 
        *10.24    Common Stock Purchase Warrant for 175,531 shares issued to Mellon Bank, N.A. 
        *10.25    Common Stock Purchase Warrant for 46,560 shares issued to Mellon Bank, N.A. 
        *10.26    Commitment Letter dated September 6, 1996 issued by Mellon Bank, N.A. 
        *10.27    Indemnification Agreement by and between NCO Financial Systems, Inc., Management 
                  Adjustment Bureau, Inc. and Craig Costanzo. 
          21.1    Subsidiaries of the Registrant. 
         *23.1    Consent of Coopers & Lybrand L.L.P. 
         *23.2    Consent of Ernst & Young LLP. 
         *23.3    Consent of Blank Rome Comisky & McCauley (included in the opinion filed as Exhibit 
                  5.1 hereto). 
          24.1    Power of Attorney of directors and officers (included on Page II-5). 
          27.1    Financial Data Schedules. 
         *99.1    Consent of Eric Siegel to be named as a director. 
         *99.2    Consent of Allen Wise to be named as a director. 
</TABLE>

- ------ 
*Filed herewith. 

    


<PAGE>


                                                              Draft dated 9/3/96




                                2,500,000 Shares

                                 NCO GROUP, INC.

                                  Common Stock


                             UNDERWRITING AGREEMENT



                                                                __________, 1996



MONTGOMERY SECURITIES
JANNEY MONTGOMERY SCOTT INC.
  As Representatives of the several Underwriters
c/o MONTGOMERY SECURITIES
600 Montgomery Street
San Francisco, California  94111

Dear Sirs:


                  SECTION 1. Introductory. NCO Group, Inc., a Pennsylvania
corporation (the "Company"), proposes to issue and sell 2,500,000 shares of its
authorized but unissued Common Stock (the "Common Stock") to the several
underwriters named in Schedule A annexed hereto (the "Underwriters"), for whom
you are acting as Representatives. Said aggregate of 2,500,000 shares are herein
called the "Firm Common Shares." In addition, certain stockholders of the
Company named in Schedule B annexed hereto (the "Selling Stockholders") propose
to grant to the Underwriters an option to purchase up to 375,000 additional
shares of Common Stock (the "Optional Common Shares"), as provided in Section 5
hereof. The Firm Common Shares and, to the extent such option is exercised, the
Optional Common Shares are hereinafter collectively referred to as the "Common
Shares."

                  You have advised the Company and the Selling Stockholders that
the Underwriters propose to make a public offering of their respective portions
of the Common Shares on the effective date of the registration statement
hereinafter referred to, or as soon thereafter as in your judgment is advisable.

                  The Company and each of the Selling Stockholders hereby
confirm their respective agreements with respect to the purchase of the Common
Shares by the


<PAGE>


Underwriters as follows:

                  SECTION 2. Representations and Warranties of the Company and
the Selling Stockholders. The Company and each of the Selling Stockholders (with
the exception of Annette Barrist) severally represent and warrant to the several
Underwriters that:

                  (a) A registration statement on Form S-1 (File No. 333-___)
         with respect to the Common Shares has been prepared by the Company in
         conformity with the requirements of the Securities Act of 1933, as
         amended (the "Act"), and the rules and regulations (the "Rules and
         Regulations") of the Securities and Exchange Commission (the
         "Commission") thereunder, and has been filed with the Commission. The
         Company has prepared and has filed or proposes to file prior to the
         effective date of such registration statement an amendment or
         amendments to such registration statement, which amendment or
         amendments have been or will be similarly prepared. There have been
         delivered to you two signed copies of such registration statement and
         amendments, together with two copies of each exhibit filed therewith.
         Conformed copies of such registration statement and amendments (but
         without exhibits) and of the related preliminary prospectus have been
         delivered to you in such reasonable quantities as you have requested
         for each of the Underwriters. The Company will next file with the
         Commission one of the following: (i) prior to effectiveness of such
         registration statement, a further amendment thereto, including the form
         of final prospectus, (ii) a final prospectus in accordance with Rules
         430A and 424(b) of the Rules and Regulations. As filed, such amendment
         and form of final prospectus, or such final prospectus, shall include
         all Rule 430A Information and, except to the extent that you shall
         agree in writing to a modification, shall be in all substantive
         respects in the form furnished to you prior to the date and time that
         this Agreement was executed and delivered by the parties hereto, or, to
         the extent not completed at such date and time, shall contain only such
         specific additional information and other changes (beyond that
         contained in the latest Preliminary Prospectus) as the Company shall
         have previously advised you in writing would be included or made
         therein.

                  The term "Registration Statement" as used in this Agreement
         shall mean such registration statement at the time such registration
         statement becomes effective and, in the event any post-effective
         amendment thereto becomes effective prior to the First Closing Date (as
         hereinafter defined), shall also mean such registration statement as so
         amended; provided, however, that such term shall also include (i) all
         Rule 430A Information deemed to be included in such registration
         statement at the time such registration statement becomes effective as
         provided by Rule 430A of the Rules and Regulations and (ii) any
         registration statement filed pursuant to 462(b) of the Rules and
         Regulations relating to the Common Shares. The term "Preliminary
         Prospectus" shall mean any preliminary prospectus referred to in the
         preceding paragraph and any preliminary prospectus included in the
         Registration Statement at the time it becomes effective that omits Rule
         430A Information. The term "Prospectus" as used in this Agreement shall
         mean either (i) the prospectus relating to the Common Shares in the
         form in which it is first filed with the Commission pursuant to Rule
         424(b) of the Rules and Regulations or (ii) if no filing pursuant to
         Rule 424(b) of the Rules and Regulations is required, shall mean the
         form of final prospectus included in the Registration Statement at the
         time such registration statement becomes effective. The term "Rule 430A
         Information" means information with respect to the Common Shares and
         the offering thereof permitted to be omitted from the Registration
         Statement when it becomes effective pursuant to Rule 430A of the Rules
         and Regulations.
<PAGE>

                  (b) The Commission has not issued any order preventing or
         suspending the use of any Preliminary Prospectus, and each Preliminary
         Prospectus has conformed in all material respects to the requirements
         of the Act and the Rules and Regulations and, as of its date, has not
         included any untrue statement of a material fact or omitted to state a
         material fact necessary to make the statements therein, in the light of
         the circumstances under which they were made, not misleading; and at
         the time the Registration Statement becomes effective, and at all times
         subsequent thereto up to and including each Closing Date hereinafter
         mentioned, the Registration Statement and the Prospectus, and any
         amendments or supplements thereto, will contain all material statements
         and information required to be included therein by the Act and the
         Rules and Regulations and will in all material respects conform to the
         requirements of the Act and the Rules and Regulations, and neither the
         Registration Statement nor the Prospectus, nor any amendment or
         supplement thereto, will include any untrue statement of a material
         fact or omit to state a material fact required to be stated therein or
         necessary to make the statements therein not misleading; provided,
         however, no representation or warranty contained in this subsection
         2(b) shall be applicable to information contained in or omitted from
         any Preliminary Prospectus, the Registration Statement, the Prospectus
         or any such amendment or supplement in reliance upon and in conformity
         with written information furnished to the Company by or on behalf of
         any Underwriter, directly or through the Representatives, specifically
         for use in the preparation thereof.

                  (c) The Company does not own or control, directly or
         indirectly, any corporation, association or other entity other than the
         subsidiaries listed in Exhibit 21 to the Registration Statement. The
         Company and each of its subsidiaries have been duly incorporated and
         are validly existing as corporations in good standing under the laws of
         their respective jurisdictions of incorporation, with full power and
         authority (corporate and other) to own and lease their properties and
         conduct their respective businesses as described in the Prospectus; the
         Company owns all of the outstanding capital stock of its subsidiaries
         free and clear of all claims, liens, charges and encumbrances; the
         Company and each of its subsidiaries are in possession of and operating
         in compliance with all authorizations, licenses, permits, consents,
         certificates and orders material to the conduct of their respective
         businesses, all of which are valid and in full force and effect; the
         Company and each of its subsidiaries are duly qualified to do business
         and in good standing as foreign corporations in each jurisdiction in
         which the ownership or leasing of properties or the conduct of their
         respective businesses requires such qualification, except for
         jurisdictions in which the failure to so qualify would not have a
         material adverse effect upon the Company or the subsidiary; and no
         proceeding has been instituted in any such jurisdiction, revoking,
         limiting or curtailing, or seeking to revoke, limit or curtail, such
         power and authority or qualification.
<PAGE>

                  (d) The Company has an authorized and outstanding capital
         stock as set forth under the heading "Capitalization" in the
         Prospectus; the issued and outstanding shares of Common Stock have been
         duly authorized and validly issued, are fully paid and nonassessable,
         have been issued in compliance with all federal and state securities
         laws, were not issued in violation of or subject to any preemptive
         rights or other rights to subscribe for or purchase securities, and
         conform to the description thereof contained in the Prospectus. All
         issued and outstanding shares of capital stock of each subsidiary of
         the Company have been duly authorized and validly issued and are fully
         paid and nonassessable. Except as disclosed in or contemplated by the
         Prospectus and the financial statements of the Company, and the related
         notes thereto, included in the Prospectus, neither the Company nor any
         subsidiary has outstanding any options to purchase, or any preemptive
         rights or other rights to subscribe for or to purchase, any securities
         or obligations convertible into, or any contracts or commitments to
         issue or sell, shares of its capital stock or any such options, rights,
         convertible securities or obligations. The description of the Company's
         stock option, stock bonus and other stock plans or arrangements, and
         the options or other rights granted and exercised thereunder, set forth
         in the Prospectus accurately and fairly presents the information
         required to be shown with respect to such plans, arrangements, options
         and rights.

                  (e) The Common Shares to be sold by the Company have been duly
         authorized and, when issued, delivered and paid for in the manner set
         forth in this Agreement, will be duly authorized, validly issued, fully
         paid and nonassessable, and will conform to the description thereof
         contained in the Prospectus. No preemptive rights or other rights to
         subscribe for or purchase exist with respect to the issuance and sale
         of the Common Shares by the Company pursuant to this Agreement. No
         stockholder of the Company has any right which has not been waived to
         require the Company to register the sale of any shares owned by such
         stockholder under the Act in the public offering contemplated by this
         Agreement. No further approval or authority of the stockholders or the
         Board of Directors of the Company will be required for the issuance and
         sale of the Common Shares to be sold by the Company or the transfer and
         sale of the Common Shares to be sold by the Selling Stockholders as
         contemplated herein.

                  (f) The Company has full legal right, power and authority to
         enter into this Agreement and perform the transactions contemplated
         hereby. This Agreement has been duly authorized, executed and delivered
         by the Company and constitutes a valid and binding obligation of the
         Company in accordance with its terms. The making and performance of
         this Agreement by the Company and the consummation of the transactions
         herein contemplated will not violate any provisions of the articles of
         incorporation or bylaws, or other organizational documents, of the
         Company or any of its subsidiaries, and will not conflict with, result
         in the breach or violation of, or constitute, either by itself or upon
         notice or the passage of time or both, a default under any agreement,
         mortgage, deed of trust, lease, franchise, license, indenture, permit
         or other instrument to which the Company or any of its subsidiaries is
         a party or by which the Company or any of its subsidiaries or any of
         its respective properties may be bound or affected, any statute or any
         authorization, judgment, decree, order, rule or regulation of any court
         or any regulatory body, administrative agency or other governmental
         body applicable to the Company or any of its subsidiaries or any of its
         respective properties. No consent, approval, authorization or other
         order of any court, regulatory body, administrative agency or other
         governmental body is required for the execution and delivery of this
         Agreement or the consummation of the transactions contemplated by this
         Agreement, except for compliance with the Act, the Blue Sky laws
         applicable to the public offering of the Common Shares by the several
         Underwriters and the clearance of such offering with the National
         Association of Securities Dealers, Inc. (the "NASD").
<PAGE>

                  (g) Coopers & Lybrand, who have expressed their opinion with
         respect to the financial statements and schedules of the Company and
         Management Adjustment Bureau, Inc. ("MAB") filed with the Commission as
         a part of the Registration Statement and included in the Prospectus and
         in the Registration Statement, are independent accountants as required
         by the Act and the Rules and Regulations. Ernst & Young LLP, who have
         expressed their opinion with respect to the financial statements and
         schedules of Trans Union Corporation Collections Division ("TCD") filed
         with the Commission as a part of the Registration Statement and
         included in the Prospectus and in the Registration Statement, are
         independent accountants as required by the Act and the Rules and
         Regulations.

                  (h) The financial statements and schedules of the Company, and
         the related notes thereto, included in the Registration Statement and
         the Prospectus present fairly the financial position of the Company as
         of the respective dates of such financial statements and schedules, and
         the results of operations and changes in financial position of the
         Company for the respective periods covered thereby. The financial
         statements and schedules of MAB, and the related notes thereto,
         included in the Registration Statement and the Prospectus present
         fairly the financial position of MAB as of the respective dates of such
         financial statements and schedules, and the results of operations and
         changes in financial position of MAB for the respective periods covered
         thereby. The financial statements and schedules of TCD, and the related
         notes thereto, included in the Registration Statement and the
         Prospectus present fairly the financial position of TCD as of the
         respective dates of such financial statements and schedules, and the
         results of operations and changes in financial position of TCD for the
         respective periods covered thereby. Such statements, schedules and
         related notes have been prepared in accordance with generally accepted
         accounting principles applied on a consistent basis as certified by the
         independent accountants named in subsection 2(g). No other financial
         statements or schedules are required to be included in the Registration
         Statement. The selected financial data set forth in the Prospectus
         under the captions "Capitalization" and "Selected Financial and
         Operating Data" fairly present the information set forth therein on the
         basis stated in the Registration Statement.
<PAGE>

                  (i) The pro forma consolidated financial statements and other
         pro forma financial information of the Company included in the
         Prospectus have been prepared in accordance with the Commission's rules
         and guidelines with respect to pro forma financial statements, have
         been properly compiled on the pro forma basis described therein, and,
         in the opinion of the Company, the assumptions used in the preparation
         thereof are reasonable and the adjustments used therein are appropriate
         to give effect to the transactions or circumstances referred to
         therein.

                  (j) Except as disclosed in the Prospectus, and except as to
         defaults which individually or in the aggregate would not be material
         to the Company, neither the Company nor any of its subsidiaries is in
         violation or default of any provision of its articles of incorporation
         or bylaws, or other organizational documents, or is in breach of or
         default with respect to any provision of any agreement, judgment,
         decree, order, mortgage, deed of trust, lease, franchise, license,
         indenture, permit or other instrument to which it is a party or by
         which it or any of its properties are bound; and there does not exist
         any state of facts which constitutes an event of default on the part of
         the Company or any such subsidiary as defined in such documents or
         which, with notice or lapse of time or both, would constitute such an
         event of default.

                  (k) There are no contracts or other documents required to be
         described in the Registration Statement or to be filed as exhibits to
         the Registration Statement by the Act or by the Rules and Regulations
         which have not been described or filed as required. The contracts so
         described in the Prospectus are accurate and complete; all such
         contracts are in full force and effect on the date hereof; and neither
         the Company nor any of its subsidiaries, nor to the best of the
         Company's knowledge, any other party is in breach of or default under
         any of such contracts.

                  (l) There are no legal or governmental actions, suits or
         proceedings pending or, to the best of the Company's knowledge,
         threatened to which the Company or any of its subsidiaries is or may be
         a party or of which property owned or leased by the Company or any of
         its subsidiaries is or may be the subject, or related to environmental
         or discrimination matters, which actions, suits or proceedings might,
         individually or in the aggregate, prevent or adversely affect the
         transactions contemplated by this Agreement or result in a material
         adverse change in the condition (financial or otherwise), properties,
         business, results of operations or prospects of the Company and its
         subsidiaries; and no labor disturbance by the employees of the Company
         or any of its subsidiaries exists or is imminent which might be
         expected to affect adversely such condition, properties, business,
         results of operations or prospects. Neither the Company nor any of its
         subsidiaries is a party or subject to the provisions of any material
         injunction, judgment, decree or order of any court, regulatory body,
         administrative agency or other governmental body.
<PAGE>

                  (m) The Company or the applicable subsidiary has good and
         marketable title to all the properties and assets reflected as owned in
         the financial statements hereinabove described (or elsewhere in the
         Prospectus), subject to no lien, mortgage, pledge, charge or
         encumbrance of any kind except (i) those, if any, reflected in such
         financial statements (or elsewhere in the Prospectus), or (ii) those
         which are not material in amount and do not adversely affect the use
         made and proposed to be made of such property by the Company and its
         subsidiaries. The Company or the applicable subsidiary holds its leased
         properties under valid and binding leases, with such exceptions as are
         not materially significant in relation to the business of the Company.
         Except as disclosed in the Prospectus, the Company owns or leases all
         such properties as are necessary to its operations as now conducted or
         as proposed to be conducted.

                  (n) Since the respective dates as of which information is
         given in the Registration Statement and Prospectus, and except as
         described in or specifically contemplated by the Prospectus: (i) the
         Company and its subsidiaries have not incurred any material liabilities
         or obligations, indirect, direct or contingent, or entered into any
         material verbal or written agreement or other transaction which is not
         in the ordinary course of business or which could result in a material
         reduction in the future earnings of the Company and its subsidiaries;
         (ii) the Company and its subsidiaries have not sustained any material
         loss or interference with their respective businesses or properties
         from fire, flood, windstorm, accident or other calamity, whether or not
         covered by insurance; (iii) the Company has not paid or declared any
         dividends or other distributions with respect to its capital stock and
         the Company and its subsidiaries are not in default in the payment of
         principal or interest on any outstanding debt obligations; (iv) there
         has not been any change in the capital stock (other than upon the sale
         of the Common Shares hereunder) or indebtedness material to the Company
         and its subsidiaries (other than in the ordinary course of business);
         and (v) there has not been any material adverse change in the condition
         (financial or otherwise), business, properties, results of operations
         or prospects of the Company and its subsidiaries.

                  (o) Except as disclosed in or specifically contemplated by the
         Prospectus, the Company and its subsidiaries have sufficient
         trademarks, trade names, patent rights, mask works, copyrights,
         licenses, approvals and governmental authorizations to conduct their
         businesses as now conducted; the expiration of any trademarks, trade
         names, patent rights, mask works, copyrights, licenses, approvals or
         governmental authorizations would not have a material adverse effect on
         the condition (financial or otherwise), business, results of operations
         or prospects of the Company or its subsidiaries; and the Company has no
         knowledge of any material infringement by it or its subsidiaries of
         trademark, trade name rights, patent rights, mask works, copyrights,
         licenses, trade secret or other similar rights of others, and there is
         no claim being made against the Company or its subsidiaries regarding
         trademark, trade name, patent, mask work, copyright, license, trade
         secret or other infringement which could have a material adverse effect
         on the condition (financial or otherwise), business, results of
         operations or prospects of the Company and its subsidiaries.
<PAGE>

                  (p) The Company has not been advised, and has no reason to
         believe, that either it or any of its subsidiaries is not conducting
         business in compliance with all applicable laws, rules and regulations
         of the jurisdictions in which it is conducting business, including,
         without limitation, the federal Fair Debt Collection Practices Act, the
         federal Fair Credit Reporting Act, the federal Telemarketing and
         Consumer Fraud and Abuse Prevention Act of 1994, the federal Telephone
         Consumer Protection Act of 1991, related state and local statutes and
         regulations and all applicable local, state and federal environmental
         laws and regulations; except where failure to be so in compliance would
         not materially adversely affect the condition (financial or otherwise),
         business, results of operations or prospects of the Company and its
         subsidiaries.

                  (q) The Company and its subsidiaries have filed all necessary
         federal, state and foreign income and franchise tax returns and have
         paid all taxes shown as due thereon; and the Company has no knowledge
         of any tax deficiency which has been or might be asserted or threatened
         against the Company or its subsidiaries which could materially and
         adversely affect the business, operations or properties of the Company
         and its subsidiaries.

                  (r) The Company is not, and will not become as a result of the
         consummation of the transactions contemplated by this Agreement and
         application of the net proceeds therefrom as described in the
         Prospectus, an "investment company" within the meaning of the
         Investment Company Act of 1940, as amended and the rules and
         regulations of the Commission thereunder.

                  (s) The Company has not  distributed  and will not  distribute
         prior to the First  Closing  Date any offering  material in  connection
         with  the  offering  and  sale of the  Common  Shares  other  than  the
         Prospectus,   the  Registration   Statement  and  the  other  materials
         permitted by the Act.

                  (t) Each of the Company and its subsidiaries maintain
         insurance of the types and in the amounts generally deemed adequate for
         its business, including, but not limited to, insurance covering real
         and personal property owned or leased by the Company and its
         subsidiaries against theft, damage, destruction, acts of vandalism and
         all other risks customarily insured against, all of which insurance is
         in full force and effect.
<PAGE>

                  (u) Neither the Company nor any of its subsidiaries has at any
         time during the last five years (i) made any unlawful contribution to
         any candidate for foreign office, or failed to disclose fully any
         contribution in violation of law, or (ii) made any payment to any
         federal or state governmental officer or official, or other person
         charged with similar public or quasi-public duties, other than payments
         required or permitted by the laws of the United States or any
         jurisdiction thereof.

                  (v) The Company  has not taken and will not take,  directly or
         indirectly, any action designed to or that might be reasonably expected
         to cause or result in stabilization or manipulation of the price of the
         Common Stock to facilitate the sale or resale of the Common Shares.

                  (w) The  Recapitalization  (as defined in the  Prospectus) has
         been consummated pursuant to the terms described therein.

                  (x) The agreements necessary to effect the acquisition of MAB
         have been duly authorized, executed and delivered by each of the
         parties thereto and constitute the valid, legal and binding agreements
         of each such party, and the acquisition of all of the capital stock of
         MAB by the Company and the related transactions contemplated thereby
         have been consummated pursuant to the terms described in the
         Prospectus.

         SECTION 3.  Representations, Warranties and Covenants of the Selling 
Stockholders.

                  (a) Each of the Selling Stockholders represents and warrants
to, and agrees with, the several Underwriters that:

                           (i) Such Selling Stockholder has, and on the Second
                  Closing Date hereinafter mentioned will have, good and
                  marketable title to the Common Shares proposed to be sold by
                  such Selling Stockholder hereunder on such Closing Date and
                  full right, power and authority to enter into this Agreement
                  and to sell, assign, transfer and deliver such Common Shares
                  hereunder, free and clear of all voting trust arrangements,
                  liens, encumbrances, equities, security interests,
                  restrictions and claims whatsoever; and upon delivery of and
                  payment for such Common Shares hereunder, the Underwriters
                  will acquire good and marketable title thereto, free and clear
                  of all liens, encumbrances, equities, claims, restrictions,
                  security interests, voting trusts or other defects of title
                  whatsoever.
<PAGE>

                           (ii) Such Selling Stockholder has executed and
                  delivered a Power of Attorney and caused to be executed and
                  delivered on his behalf a Custody Agreement (hereinafter
                  collectively referred to as the "Stockholders Agreement") and
                  in connection herewith such Selling Stockholder further
                  represents, warrants and agrees that such Selling Stockholder
                  has deposited in custody, under the Stockholders Agreement,
                  with the agent named therein (the "Agent") as custodian,
                  certificates in negotiable form for the Common Shares to be
                  sold hereunder by such Selling Stockholder, for the purpose of
                  further delivery pursuant to this Agreement. Such Selling
                  Stockholder agrees that the Common Shares to be sold by such
                  Selling Stockholder on deposit with the Agent are subject to
                  the interests of the Company and the Underwriters, that the
                  arrangements made for such custody are to that extent
                  irrevocable, and that the obligations of such Selling
                  Stockholder hereunder shall not be terminated, except as
                  provided in this Agreement or in the Stockholders Agreement,
                  by any act of such Selling Stockholder, by operation of law,
                  by the death or incapacity of such Selling Stockholder or by
                  the occurrence of any other event. If the Selling Stockholder
                  should die or become incapacitated, or if any other event
                  should occur, before the delivery of the Common Shares
                  hereunder, the documents evidencing Common Shares then on
                  deposit with the Agent shall be delivered by the Agent in
                  accordance with the terms and conditions of this Agreement as
                  if such death, incapacity or other event had not occurred,
                  regardless of whether or not the Agent shall have received
                  notice thereof. This Agreement and the Stockholders Agreement
                  have been duly executed and delivered by or on behalf of such
                  Selling Stockholder and the form of such Stockholders
                  Agreement has been delivered to you.

                           (iii) The performance of this Agreement and the
                  Stockholders Agreement and the consummation of the
                  transactions contemplated hereby and by the Stockholders
                  Agreement will not result in a breach or violation by such
                  Selling Stockholder of any of the terms or provisions of, or
                  constitute a default by such Selling Stockholder under, any
                  indenture, mortgage, deed of trust, trust (constructive or
                  other), loan agreement, lease, franchise, license or other
                  agreement or instrument to which such Selling Stockholder is a
                  party or by which such Selling Stockholder or any of its
                  properties is bound, any statute, or any judgment, decree,
                  order, rule or regulation of any court or governmental agency
                  or body applicable to such Selling Stockholder or any of its
                  properties.

                           (iv) Such Selling Stockholder has not taken and will
                  not take, directly or indirectly, any action designed to or
                  which has constituted or which might reasonably be expected to
                  cause or result in stabilization or manipulation of the price
                  of any security of the Company to facilitate the sale or
                  resale of the Common Shares.
<PAGE>

                           (v) Each Preliminary Prospectus and the Prospectus,
                  insofar as it has related to such Selling Stockholder has
                  conformed in all material respects to the requirements of the
                  Act and the Rules and Regulations and has not included any
                  untrue statement of a material fact or omitted to state a
                  material fact necessary to make the statements therein not
                  misleading in light of the circumstances under which they were
                  made; and neither the Registration Statement nor the
                  Prospectus, nor any amendment or supplement thereto, as it
                  relates to such Selling Stockholder, will include any untrue
                  statement of a material fact or omit to state any material
                  fact required to be stated therein or necessary to make the
                  statements therein not misleading.

                  (b) Annette  Barrist  represents  and  warrants to the several
         Underwriters that she is not aware that any of the  representations  or
         warranties  set forth in Section 2 above is untrue or inaccurate in any
         material respect.

                  (c) Each of the Selling Stockholders agrees with the Company
         and the Underwriters not to offer to sell, sell or contract to sell or
         otherwise dispose of any shares of Common Stock or securities
         convertible into or exchangeable for any shares of Common Stock, for a
         period of 180 days after the first date that any of the Common Shares
         are released by you for sale to the public, without the prior written
         consent of either Montgomery Securities or each of the Representatives,
         which consent may be withheld at the sole discretion of Montgomery
         Securities or each of the Representatives, as the case may be.

         SECTION 4. Representations and Warranties of the Underwriters. The
Representatives, on behalf of the several Underwriters, represent and warrant to
the Company and to the Selling Stockholders that the information set forth (i)
on the cover page of the Prospectus with respect to price, underwriting
discounts and commissions and terms of offering and (ii) under "Underwriting" in
the Prospectus was furnished to the Company by and on behalf of the Underwriters
for use in connection with the preparation of the Registration Statement and the
Prospectus and is correct in all material respects. The Representatives
represent and warrant that they have been authorized by each of the other
Underwriters as the Representatives to enter into this Agreement on its behalf
and to act for it in the manner herein provided.

         SECTION 5. Purchase, Sale and Delivery of Common Shares. On the basis
of the representations, warranties and agreements herein contained, but subject
to the terms and conditions herein set forth, (i) the Company agrees to issue
and sell to the Underwriters 2,500,000 Firm Common Shares. The Underwriters
agree, severally and not jointly, to purchase from the Company the number of
Firm Common Shares described below. The purchase price per share to be paid by
the several Underwriters to the Company shall be $___ per share.
<PAGE>

         The obligation of each Underwriter to the Company shall be to purchase
from the Company that number of full shares which (as nearly as practicable, as
determined by you) bears to __________ the same proportion as the number of
shares set forth opposite the name of such Underwriter in Schedule A hereto
bears to the total number of Firm Common Shares.

         Delivery of certificates for the Firm Common Shares to be purchased by
the Underwriters and payment therefor shall be made at the offices of Montgomery
Securities, 600 Montgomery Street, San Francisco, California (or such other
place as may be agreed upon by the Company and the Representatives) at such time
and date, not later than the third (or, if the Firm Common Shares are priced, as
contemplated by Rule 15c6-1(c) under the Securities Exchange Act of 1934, after
4:30 P.M. Washington D.C. time, the fourth) full business day following the
first date that any of the Common Shares are released by you for sale to the
public, as you shall designate by at least 48 hours prior notice to the Company
(the "First Closing Date"); provided, however, that if the Prospectus is at any
time prior to the First Closing Date recirculated to the public, the First
Closing Date shall occur upon the later of the third or fourth, as the case may
be, full business day following the first date that any of the Common Shares are
released by you for sale to the public or the date that is 48 hours after the
date that the Prospectus has been so recirculated.

         Delivery of certificates for the Firm Common Shares shall be made by or
on behalf of the Company to you, for the respective accounts of the Underwriters
against payment by you, for the accounts of the several Underwriters, of the
purchase price therefor by a wire transfer of immediately available funds to an
account designated by the Company. The certificates for the Firm Common Shares
shall be registered in such names and denominations as you shall have requested
at least two full business days prior to the First Closing Date, and shall be
made available for checking and packaging on the business day preceding the
First Closing Date at a location in New York, New York, as may be designated by
you. Time shall be of the essence, and delivery at the time and place specified
in this Agreement is a further condition to the obligations of the Underwriters.

         In addition, on the basis of the representations, warranties and
agreements herein contained, but subject to the terms and conditions herein set
forth, the Selling Stockholders hereby grant an option to the several
Underwriters to purchase, severally and not jointly, up to an aggregate of
375,000 Optional Common Shares at the purchase price per share to be paid for
the Firm Common Shares, for use solely in covering any over-allotments made by
you for the account of the Underwriters in the sale and distribution of the Firm
Common Shares. The option granted hereunder may be exercised at any time (but
not more than once) within 30 days after the first date that any of the Common
Shares are released by you for sale to the public, upon notice by you to the
Agent setting forth the aggregate number of Optional Common Shares as to which
the Underwriters are exercising the option, the names and denominations in which
the certificates for such shares are to be registered and the time and place at
which such certificates will be delivered. If the option granted hereby is
exercised for less than the maximum number of Optional Common Shares being
offered by the Selling Stockholders, the respective number of Optional Common
Shares to be sold by each of the Selling Stockholders listed on Schedule B
annexed hereto shall be determined on a pro rata basis in accordance with the
number of shares set forth opposite their names on Schedule B hereto, adjusted
by you in such manner as to avoid fractional interests. Such time of delivery
(which may not be earlier than the First Closing Date), being herein referred to
as the "Second Closing Date," shall be determined by you, but if at any time
other than the First Closing Date shall not be earlier than three nor later than
five full business days after delivery of such notice of exercise. The number of
Optional Common Shares to be purchased by each Underwriter shall be determined
by multiplying the number of Optional Common Shares to be sold by the Selling
Stockholders pursuant to such notice of exercise by a fraction, the numerator of
which is the number of Firm Common Shares to be purchased by such Underwriter as
set forth opposite its name in Schedule A and the denominator of which is
375,000 (subject to such adjustments to eliminate any fractional share purchases
as you in your discretion may make). Certificates for the Optional Common Shares
will be made available for checking and packaging on the business day preceding
the Second Closing Date at a location in New York, New York, as may be
designated by you. Delivery of certificates for the Optional Common Shares shall
be made by or on behalf of the Selling Stockholders to you, for the respective
accounts of the Underwriters with respect to the Optional Common Shares to be
sold by the Selling Stockholders against payment by you, for the accounts of the
several Underwriters, of the purchase price therefor by a wire transfer of
immediately available funds to an account designated by the Agent. At any time
before lapse of the option, you may cancel such option by giving written notice
of such cancellation to the Agent. If the option is cancelled or expires
unexercised in whole or in part, the Company will deregister under the Act the
number of Option Shares as to which the option has not been exercised.
<PAGE>

         You have advised the Company and the Selling Stockholders that each
Underwriter has authorized you to accept delivery of its Common Shares, to make
payment and to receipt therefor. You, individually and not as the
Representatives of the Underwriters, may (but shall not be obligated to) make
payment for any Common Shares to be purchased by any Underwriter whose funds
shall not have been received by you by the First Closing Date or the Second
Closing Date, as the case may be, for the account of such Underwriter, but any
such payment shall not relieve such Underwriter from any of its obligations
under this Agreement.

         Subject to the terms and conditions hereof, the Underwriters propose to
make a public offering of their respective portions of the Common Shares as soon
after the effective date of the Registration Statement as in the judgment of the
Representatives is advisable and at the public offering price set forth on the
cover page of and on the terms set forth in the final prospectus.

         SECTION 6.  Covenants of the Company.  The Company covenants and
                     agrees that:

                  (a) The Company will use its best efforts to cause the
         Registration Statement and any amendment thereof, if not effective at
         the time and date that this Agreement is executed and delivered by the
         parties hereto, to become effective. If the Registration Statement has
         become or becomes effective pursuant to Rule 430A of the Rules and
         Regulations, or the filing of the Prospectus is otherwise required
         under Rule 424(b) of the Rules and Regulations, the Company will file
         the Prospectus, properly completed, pursuant to the applicable
         paragraph of Rule 424(b) of the Rules and Regulations within the time
         period prescribed and will provide evidence satisfactory to you of such
         timely filing. The Company will promptly advise you in writing (i) of
         the receipt of any comments of the Commission, (ii) of any request of
         the Commission for amendment of or supplement to the Registration
         Statement (either before or after it becomes effective), any
         Preliminary Prospectus or the Prospectus or for additional information,
         (iii) when the Registration Statement shall have become effective, and
         (iv) of the issuance by the Commission of any stop order suspending the
         effectiveness of the Registration Statement or of the institution of
         any proceedings for that purpose. If the Commission shall enter any
         such stop order at any time, the Company will use its best efforts to
         obtain the lifting of such order at the earliest possible moment. The
         Company will not file any amendment or supplement to the Registration
         Statement (either before or after it becomes effective), any
         Preliminary Prospectus or the Prospectus of which you have not been
         furnished with a copy a reasonable time prior to such filing or to
         which you reasonably object or which is not in compliance with the Act
         and the Rules and Regulations.
<PAGE>

                  (b) The Company will prepare and file with the Commission,
         promptly upon your request, any amendments or supplements to the
         Registration Statement or the Prospectus which in your judgment may be
         necessary or advisable to enable the several Underwriters to continue
         the distribution of the Common Shares and will use its best efforts to
         cause the same to become effective as promptly as possible. The Company
         will fully and completely comply with the provisions of Rule 430A of
         the Rules and Regulations with respect to information omitted from the
         Registration Statement in reliance upon such Rule.

                  (c) If at any time within the nine-month period referred to in
         Section 10(a)(3) of the Act during which a prospectus relating to the
         Common Shares is required to be delivered under the Act any event
         occurs, as a result of which the Prospectus, including any amendments
         or supplements, would include an untrue statement of a material fact,
         or omit to state any material fact required to be stated therein or
         necessary to make the statements therein not misleading, or if it is
         necessary at any time to amend the Prospectus, including any amendments
         or supplements, to comply with the Act or the Rules and Regulations,
         the Company will promptly advise you thereof and will promptly prepare
         and file with the Commission, at its own expense, an amendment or
         supplement which will correct such statement or omission or an
         amendment or supplement which will effect such compliance and will use
         its best efforts to cause the same to become effective as soon as
         possible; and, in case any Underwriter is required to deliver a
         prospectus after such nine-month period, the Company upon request, but
         at the expense of such Underwriter, will promptly prepare such
         amendment or amendments to the Registration Statement and such
         Prospectus or Prospectuses as may be necessary to permit compliance
         with the requirements of Section 10(a)(3) of the Act.
<PAGE>

                  (d) As soon as practicable, but not later than 45 days after
         the end of the first quarter ending after one year following the
         "effective date of the Registration Statement" (as defined in Rule
         158(c) of the Rules and Regulations), the Company will make generally
         available to its security holders an earnings statement (which need not
         be audited) covering a period of 12 consecutive months beginning after
         the effective date of the Registration Statement which will satisfy the
         provisions of the last paragraph of Section 11(a) of the Act.

                  (e) During such period as a prospectus is required by law to
         be delivered in connection with sales by an Underwriter or dealer, the
         Company, at its expense, but only for the nine-month period referred to
         in Section 10(a)(3) of the Act, will furnish to you and the Selling
         Stockholders or mail to your order copies of the Registration
         Statement, the Prospectus, the Preliminary Prospectus and all
         amendments and supplements to any such documents in each case as soon
         as available and in such quantities as you and the Selling Stockholders
         may request, for the purposes contemplated by the Act.

                  (f) The Company shall cooperate with you and your counsel in
         order to qualify or register the Common Shares for sale under (or
         obtain exemptions from the application of) the Blue Sky laws of such
         jurisdictions as you designate, will comply with such laws and will
         continue such qualifications, registrations and exemptions in effect so
         long as reasonably required for the distribution of the Common Shares.
         The Company shall not be required to qualify as a foreign corporation
         or to file a general consent to service of process in any such
         jurisdiction where it is not presently qualified or where it would be
         subject to taxation as a foreign corporation. The Company will advise
         you promptly of the suspension of the qualification or registration of
         (or any such exemption relating to) the Common Shares for offering,
         sale or trading in any jurisdiction or any initiation or threat of any
         proceeding for any such purpose, and in the event of the issuance of
         any order suspending such qualification, registration or exemption, the
         Company, with your cooperation, will use its best efforts to obtain the
         withdrawal thereof.

                  (g) During the period of five years hereafter, the Company
         will furnish to the Representatives and, upon request of the
         Representatives, to each of the other Underwriters: (i) as soon as
         practicable after the end of each fiscal year, copies of the Annual
         Report of the Company containing the balance sheet of the Company as of
         the close of such fiscal year and statements of income, stockholders'
         equity and cash flows for the year then ended and the opinion thereon
         of the Company's independent public accountants; (ii) as soon as
         practicable after the filing thereof, copies of each proxy statement,
         Annual Report on Form 10-K, Quarterly Report on Form 10-Q, Current
         Report on Form 8-K or other report filed by the Company with the
         Commission, the NASD or any securities exchange; and (iii) as soon as
         available, copies of any report or communication of the Company mailed
         generally to holders of its Common Stock.
<PAGE>

                  (h) During the period of 180 days after the first date that
         any of the Common Shares are released by you for sale to the public,
         without the prior written consent of either Montgomery Securities or
         each of the Representatives (which consent may be withheld at the sole
         discretion of the Montgomery Securities or the Representatives, as the
         case may be), the Company will not other than pursuant to outstanding
         stock options and warrants disclosed in the Prospectus issue, offer,
         sell, grant options to purchase or otherwise dispose of any of the
         Company's equity securities or any other securities convertible into or
         exchangeable with its Common Stock or other equity security.

                  (i) The Company will apply the net proceeds of the sale of the
         Common  Shares  sold  by  it   substantially  in  accordance  with  its
         statements under the caption "Use of Proceeds" in the Prospectus.

                  (j) The Company will use its best efforts to qualify or
         register its Common Stock for sale in non-issuer transactions under (or
         obtain exemptions from the application of) the Blue Sky laws of the
         State of California (and thereby permit market making transactions and
         secondary trading in the Company's Common Stock in California), will
         comply with such Blue Sky laws and will continue such qualifications,
         registrations and exemptions in effect for a period of five years after
         the date hereof.

                  (k) The Company  will use its best  efforts to  designate  the
         Common Stock for quotation as a national  market system security on the
         NASD Automated Quotation System.

                  You, on behalf of the Underwriters, may, in your sole
discretion, waive in writing the performance by the Company of any one or more
of the foregoing covenants or extend the time for their performance.

         SECTION 7. Payment of Expenses. Whether or not the transactions
contemplated hereunder are consummated or this Agreement becomes effective or is
terminated, the Company and, unless otherwise paid by the Company, the Selling
Stockholders agree to pay in such proportions as they may agree upon among
themselves all costs, fees and expenses incurred in connection with the
performance of their obligations hereunder and in connection with the
transactions contemplated hereby, including without limiting the generality of
the foregoing, (i) all expenses incident to the issuance and delivery of the
Common Shares (including all printing and engraving costs), (ii) all fees and
expenses of the registrar and transfer agent of the Common Stock, (iii) all
necessary issue, transfer and other stamp taxes in connection with the issuance
and sale of the Common Shares to the Underwriters, (iv) all fees and expenses of
the Company's counsel and the Company's independent accountants, (v) all costs
and expenses incurred in connection with the preparation, printing, filing,
shipping and distribution of the Registration Statement, each Preliminary
Prospectus and the Prospectus (including all exhibits and financial statements)
and all amendments and supplements provided for herein, this Agreement, the
Agreement Among Underwriters, the Selected Dealers Agreement, the Underwriters'
Questionnaire, the Underwriters' Power of Attorney and the Blue Sky memorandum,
(vi) all filing fees, attorneys' fees and expenses incurred by the Company or
the Underwriters in connection with qualifying or registering (or obtaining
exemptions from the qualification or registration of) all or any part of the
Common Shares for offer and sale under the Blue Sky laws, (vii) the filing fee
of the National Association of Securities Dealers, Inc., and (viii) all other
fees, costs and expenses referred to in Item 13 of the Registration Statement.
The Underwriters may deem the Company to be the primary obligor with respect to
all costs, fees and expenses to be paid by the Company and by the Selling
Stockholders. Except as provided in this Section 7, Section 9 and Section 11
hereof, the Underwriters shall pay all of their own expenses, including the fees
and disbursements of their counsel (excluding those relating to qualification,
registration or exemption under the Blue Sky laws and the Blue Sky memorandum
referred to above). This Section 7 shall not affect any agreements relating to
the payment of expenses between the Company and the Selling Stockholders.
<PAGE>

         The Selling Stockholders will pay (directly or by reimbursement) all
fees and expenses incident to the performance of their obligations under this
Agreement which are not otherwise specifically provided for herein, including
but not limited to (i) any fees and expenses of counsel for such Selling
Stockholders; (ii) any fees and expenses of the Agent; and (iii) all expenses
and taxes incident to the sale and delivery of the Common Shares to be sold by
such Selling Stockholders to the Underwriters hereunder.

         The Company and the Selling Stockholders will pay the premium or
premiums on the policy of insurance referred to in Section 11(f) below.

         SECTION 8. Conditions of the Obligations of the Underwriters. The
obligations of the several Underwriters to purchase and pay for the Firm Common
Shares on the First Closing Date and the Optional Common Shares on the Second
Closing Date shall be subject to the accuracy of the representations and
warranties on the part of the Company and the Selling Stockholders herein set
forth as of the date hereof and as of the First Closing Date or the Second
Closing Date, as the case may be, to the accuracy of the statements of Company
officers and the Selling Stockholders made pursuant to the provisions hereof, to
the performance by the Company and the Selling Stockholders of their respective
obligations hereunder, and to the following additional conditions:

                  (a) The Registration Statement shall have become effective not
         later than 5:00 P.M. (or, in the case of a registration statement filed
         pursuant to Rule 462(b) of the Rules and Regulations relating to the
         Common Shares, not later than 10 P.M.), Washington, D.C. Time, on the
         date of this Agreement, or at such later time as shall have been
         consented to by you; if the filing of the Prospectus, or any supplement
         thereto, is required pursuant to Rule 424(b) of the Rules and
         Regulations, the Prospectus shall have been filed in the manner and
         within the time period required by Rule 424(b) of the Rules and
         Regulations; and prior to such Closing Date, no stop order suspending
         the effectiveness of the Registration Statement shall have been issued
         and no proceedings for that purpose shall have been instituted or shall
         be pending or, to the knowledge of the Company, the Selling
         Stockholders or you, shall be contemplated by the Commission; and any
         request of the Commission for inclusion of additional information in
         the Registration Statement, or otherwise, shall have been complied with
         to your satisfaction.
<PAGE>

                  (b) You shall be satisfied that since the respective dates as
         of which information is given in the Registration Statement and
         Prospectus, (i) there shall not have been any change in the capital
         stock (other than pursuant to the exercise of outstanding options and
         warrants disclosed in the Prospectus) of the Company or any of its
         subsidiaries or any material change in the indebtedness (other than in
         the ordinary course of business) of the Company or any of its
         subsidiaries, (ii) except as set forth or contemplated by the
         Registration Statement or the Prospectus, no material verbal or written
         agreement or other transaction shall have been entered into by the
         Company or any of its subsidiaries, which is not in the ordinary course
         of business (or which could result in a material reduction in the
         future earnings of the Company and its subsidiaries), (iii) no loss or
         damage (whether or not insured) to the property of the Company or any
         of its subsidiaries shall have been sustained which materially and
         adversely affects the condition (financial or otherwise), business,
         results of operations or prospects of the Company and its subsidiaries,
         (iv) no legal or governmental action, suit or proceeding affecting the
         Company or any of its subsidiaries which is material to the Company and
         its subsidiaries or which affects or may affect the transactions
         contemplated by this Agreement shall have been instituted or
         threatened, and (v) there shall not have been any material change in
         the condition (financial or otherwise), business, management, results
         of operations or prospects of the Company and its subsidiaries which
         makes it impractical or inadvisable in the judgment of the
         Representatives to proceed with the public offering or purchase the
         Common Shares as contemplated hereby.

                  (c) There shall have been furnished to you, as Representatives
         of the  Underwriters,  on each  Closing  Date,  in form  and  substance
         satisfactory to you, except as otherwise expressly provided below:

                           (i) An opinion of Blank Rome Comisky & McCauley,
                  counsel for the Company and the Selling Stockholders,
                  addressed to the Underwriters and dated the First Closing
                  Date, or the Second Closing Date (in the latter case with
                  respect to the Selling Stockholders only), as the case may be,
                  to the effect that:
<PAGE>

                                    (1) Each of the Company and its subsidiaries
                           has been duly incorporated and is validly existing as
                           a corporation in good standing under the laws of its
                           jurisdiction of incorporation, is duly qualified to
                           do business as a foreign corporation and is in good
                           standing in all other jurisdictions where the
                           ownership or leasing of properties or the conduct of
                           its business requires such qualification, except for
                           jurisdictions in which the failure to so qualify
                           would not have a material adverse effect on the
                           Company and its subsidiaries, and has full corporate
                           power and authority to own its properties and conduct
                           its business as described in the Registration
                           Statement;

                                    (2) The authorized, issued and outstanding
                           capital stock of the Company is as set forth under
                           the caption "Capitalization" in the Prospectus; all
                           necessary and proper corporate proceedings have been
                           taken in order to authorize validly such authorized
                           Common Stock; all outstanding shares of Common Stock
                           (including the Firm Common Shares and any Optional
                           Common Shares) have been duly and validly issued, are
                           fully paid and nonassessable, have been issued in
                           compliance with federal and state securities laws,
                           were not issued in violation of or subject to any
                           preemptive rights or other rights to subscribe for or
                           purchase any securities and conform to the
                           description thereof contained in the Prospectus;
                           without limiting the foregoing, there are no
                           preemptive or other rights to subscribe for or
                           purchase any of the Common Shares to be sold by the
                           Company hereunder;

                                    (3) All of the issued and outstanding shares
                           of the Company's subsidiaries have been duly and
                           validly authorized and issued, are fully paid and
                           nonassessable and are owned beneficially by the
                           Company free and clear of all liens, encumbrances,
                           equities, claims, security interests, voting trusts
                           or other defects of title whatsoever;

                                    (4) The certificates evidencing the Common
                           Shares to be delivered hereunder are in due and
                           proper form under Pennsylvania law, and when duly
                           countersigned by the Company's transfer agent and
                           registrar, and delivered to you or upon your order
                           against payment of the agreed consideration therefor
                           in accordance with the provisions of this Agreement,
                           the Common Shares represented thereby will be duly
                           authorized and validly issued, fully paid and
                           nonassessable, will not have been issued in violation
                           of or subject to any preemptive rights or other
                           rights to subscribe for or purchase securities and
                           will conform in all respects to the description
                           thereof contained in the Prospectus;
<PAGE>

                                    (5) Except as disclosed in or specifically
                           contemplated by the Prospectus, to the best of such
                           counsel's knowledge, there are no outstanding
                           options, warrants or other rights calling for the
                           issuance of, and no commitments, plans or
                           arrangements to issue, any shares of capital stock of
                           the Company or any security convertible into or
                           exchangeable for capital stock of the Company;

                                (6) (a) The Registration Statement has become
                           effective under the Act, and, to the best of such
                           counsel's knowledge, no stop order suspending the
                           effectiveness of the Registration Statement or
                           preventing the use of the Prospectus has been issued
                           and no proceedings for that purpose have been
                           instituted or are pending or contemplated by the
                           Commission; any required filing of the Prospectus and
                           any supplement thereto pursuant to Rule 424(b) of the
                           Rules and Regulations has been made in the manner and
                           within the time period required by such Rule 424(b);

                                (b) The Registration Statement, the Prospectus
                           and each amendment or supplement thereto (except for
                           the financial statements and schedules included
                           therein as to which such counsel need express no
                           opinion) comply as to form in all material respects
                           with the requirements of the Act and the Rules and
                           Regulations;

                                (c) To the best of such counsel's knowledge,
                           there are no franchises, leases, contracts,
                           agreements or documents of a character required to be
                           disclosed in the Registration Statement or Prospectus
                           or to be filed as exhibits to the Registration
                           Statement which are not disclosed or filed, as
                           required;

                                 (d) To the best of such counsel's knowledge,
                           there are no legal or governmental actions, suits or
                           proceedings pending or threatened against the Company
                           which are required to be described in the Prospectus
                           which are not described as required; and
<PAGE>

                                    (7) The Company has full right, power and
                           authority to enter into this Agreement and to sell
                           and deliver the Common Shares to be sold by it to the
                           several Underwriters; this Agreement has been duly
                           and validly authorized by all necessary corporate
                           action by the Company, has been duly and validly
                           executed and delivered by and on behalf of the
                           Company, and is a valid and binding agreement of the
                           Company enforceable in accordance with its terms,
                           except as enforceability may be limited by general
                           equitable principles, bankruptcy, insolvency,
                           reorganization, moratorium or other laws affecting
                           creditors' rights generally and except as to those
                           provisions relating to indemnity or contribution for
                           liabilities arising under the Act as to which no
                           opinion need be expressed; and no approval,
                           authorization, order, consent, registration, filing,
                           qualification, license or permit of or with any
                           court, regulatory, administrative or other
                           governmental body is required for the execution and
                           delivery of this Agreement by the Company or the
                           consummation of the transactions contemplated by this
                           Agreement, except such as have been obtained and are
                           in full force and effect under the Act and such as
                           may be required under applicable Blue Sky laws in
                           connection with the purchase and distribution of the
                           Common Shares by the Underwriters and the clearance
                           of such offering with the NASD;

                                    (8) The execution and performance of this
                           Agreement and the consummation of the transactions
                           herein contemplated will not conflict with, result in
                           the breach of, or constitute, either by itself or
                           upon notice or the passage of time or both, a default
                           under, any agreement, mortgage, deed of trust, lease,
                           franchise, license, indenture, permit or other
                           instrument known to such counsel to which the Company
                           or any of its subsidiaries is a party or by which the
                           Company or any of its subsidiaries or any of its or
                           their property may be bound or affected which is
                           material to the Company and its subsidiaries, or
                           violate any of the provisions of the articles of
                           incorporation or bylaws, or other organizational
                           documents, of the Company or any of its subsidiaries
                           or, so far as is known to such counsel, violate any
                           statute, judgment, decree, order, rule or regulation
                           of any court or governmental body having jurisdiction
                           over the Company or any of its subsidiaries or any of
                           its or their property;

                                    (9) Neither the Company nor any subsidiary
                           is in violation of its articles of incorporation or
                           bylaws, or other organizational documents, or to the
                           best of such counsel's knowledge, in breach of or
                           default with respect to any provision of any
                           agreement, mortgage, deed of trust, lease, franchise,
                           license, indenture, permit or other instrument known
                           to such counsel to which the Company or any such
                           subsidiary is a party or by which it or any of its
                           properties may be bound or affected, except where
                           such default would not materially adversely affect
                           the Company and its subsidiaries; and, to the best of
                           such counsel's knowledge, the Company and its
                           subsidiaries are in compliance with all laws, rules,
                           regulations, judgments, decrees, orders and statutes
                           of any court or jurisdiction to which they are
                           subject, except where noncompliance would not
                           materially adversely affect the Company and its
                           subsidiaries;
<PAGE>

                                    (10) To the best of such counsel's
                           knowledge, no holders of securities of the Company
                           have rights which have not been waived to the
                           registration of shares of Common Stock or other
                           securities, because of the filing of the Registration
                           Statement by the Company or the offering contemplated
                           hereby;

                                    (11) To the best of such counsel's
                           knowledge, this Agreement and the Stockholders
                           Agreement have been duly authorized, executed and
                           delivered by or on behalf of each of the Selling
                           Stockholders; the Agent has been duly and validly
                           authorized to act as the custodian of the Common
                           Shares to be sold by each such Selling Stockholder;
                           and the performance of this Agreement and the
                           Stockholders Agreement and the consummation of the
                           transactions herein contemplated by the Selling
                           Stockholders will not result in a breach of, or
                           constitute a default under, any indenture, mortgage,
                           deed of trust, trust (constructive or other), loan
                           agreement, lease, franchise, license or other
                           agreement or instrument to which any of the Selling
                           Stockholders is a party or by which any of the
                           Selling Stockholders or any of their properties may
                           be bound, or violate any statute, judgment, decree,
                           order, rule or regulation known to such counsel of
                           any court or governmental body having jurisdiction
                           over any of the Selling Stockholders or any of their
                           properties; and to the best of such counsel's
                           knowledge, no approval, authorization, order or
                           consent of any court, regulatory body, administrative
                           agency or other governmental body is required for the
                           execution and delivery of this Agreement or the
                           Stockholders Agreement or the consummation by the
                           Selling Stockholders of the transactions contemplated
                           by this Agreement, except such as have been obtained
                           and are in full force and effect under the Act and
                           such as may be required under the rules of the NASD
                           and applicable Blue Sky laws;

                                    (12) To the best of such counsel's
                           knowledge, the Selling Stockholders have full right,
                           power and authority to enter into this Agreement and
                           the Stockholders Agreement and to sell, transfer and
                           deliver the Common Shares to be sold on such Closing
                           Date by such Selling Stockholders hereunder and good
                           and marketable title to such Common Shares so sold,
                           free and clear of all liens, encumbrances, equities,
                           claims, restrictions, security interests, voting
                           trusts, or other defects of title whatsoever, has
                           been transferred to the Underwriters (whom counsel
                           may assume to be bona fide purchasers) who have
                           purchased such Common Shares hereunder; and
<PAGE>

                                    (13) To the best of such counsel's
                           knowledge, this Agreement and the Stockholders
                           Agreement are valid and binding agreements of each of
                           the Selling Stockholders in accordance with their
                           terms except as enforceability may be limited by
                           general equitable principles, bankruptcy, insolvency,
                           reorganization, moratorium or other laws affecting
                           creditors' rights generally and except with respect
                           to those provisions relating to indemnities or
                           contributions for liabilities under the Act, as to
                           which no opinion need be expressed.

                                    (14) No transfer taxes are required to be
                           paid in connection with the sale and delivery of the
                           Common Shares to the Underwriters hereunder.

                                    (15) The Recapitalization (as defined in the
                           Prospectus) has been consummated pursuant to the
                           terms described therein.

                                    (16) The agreements necessary to effect the
                           acquisition of MAB have been duly authorized,
                           executed and delivered by each of the parties thereto
                           and constitute the valid, legal and binding
                           agreements of each such party, and the acquisition of
                           all of the capital stock of MAB by the Company and
                           the related transactions contemplated thereby have
                           been consummated pursuant to the terms described in
                           the Prospectus.

                  In rendering such opinion, such counsel may rely, as to
         matters of local law, on opinions of local counsel, and as to matters
         of fact, on certificates of the Selling Stockholders and of officers of
         the Company and of governmental officials, in which case their opinion
         is to state that they are so doing and that the Underwriters are
         justified in relying on such opinions or certificates and copies of
         said opinions or certificates are to be attached to the opinion. Such
         counsel shall also include a statement to the effect that nothing has
         come to such counsel's attention that would lead such counsel to
         believe that either at the effective date of the Registration Statement
         or at the applicable Closing Date the Registration Statement or the
         Prospectus, or any such amendment or supplement, contains any untrue
         statement of a material fact or omits to state a material fact required
         to be stated therein or necessary to make the statements therein not
         misleading;

                           (ii) Such opinion or opinions of Piper & Marbury
                  L.L.P., counsel for the Underwriters dated the First Closing
                  Date or the Second Closing Date, as the case may be, with
                  respect to the incorporation of the Company, the sufficiency
                  of all corporate proceedings and other legal matters relating
                  to this Agreement, the validity of the Common Shares, the
                  Registration Statement and the Prospectus and other related
                  matters as you may reasonably require, and the Company and the
                  Selling Stockholders shall have furnished to such counsel such
                  documents and shall have exhibited to them such papers and
                  records as they may reasonably request for the purpose of
                  enabling them to pass upon such matters. In connection with
                  such opinions, such counsel may rely on representations or
                  certificates of officers of the Company and governmental
                  officials.
<PAGE>

                           (iii) A certificate of the Company executed by the
                  President and the chief financial or accounting officer of the
                  Company, dated the First Closing Date or the Second Closing
                  Date, as the case may be, to the effect that:

                                    (1) The representations and warranties of
                           the Company set forth in Section 2 of this Agreement
                           are true and correct as of the date of this Agreement
                           and as of the First Closing Date or the Second
                           Closing Date, as the case may be, and the Company has
                           complied with all the agreements and satisfied all
                           the conditions on its part to be performed or
                           satisfied on or prior to such Closing Date;

                                    (2) The Commission has not issued any order
                           preventing or suspending the use of the Prospectus or
                           any Preliminary Prospectus filed as a part of the
                           Registration Statement or any amendment thereto; no
                           stop order suspending the effectiveness of the
                           Registration Statement has been issued; and to the
                           best of the knowledge of the respective signers, no
                           proceedings for that purpose have been instituted or
                           are pending or contemplated under the Act;

                                    (3) Each of the respective signers of the
                           certificate has carefully examined the Registration
                           Statement and the Prospectus; in his opinion and to
                           the best of his knowledge, the Registration Statement
                           and the Prospectus and any amendments or supplements
                           thereto contain all statements required to be stated
                           therein regarding the Company and its subsidiaries;
                           and neither the Registration Statement nor the
                           Prospectus nor any amendment or supplement thereto
                           includes any untrue statement of a material fact or
                           omits to state any material fact required to be
                           stated therein or necessary to make the statements
                           therein not misleading;

                                    (4) Since the initial date on which the
                           Registration Statement was filed, no agreement,
                           written or oral, transaction or event has occurred
                           which should have been set forth in an amendment to
                           the Registration Statement or in a supplement to or
                           amendment of any prospectus which has not been
                           disclosed in such a supplement or amendment;
<PAGE>

                                    (5) Since the respective dates as of which
                           information is given in the Registration Statement
                           and the Prospectus, and except as disclosed in or
                           contemplated by the Prospectus, there has not been
                           any material adverse change or a development
                           involving a material adverse change in the condition
                           (financial or otherwise), business, properties,
                           results of operations, management or prospects of the
                           Company and its subsidiaries; and no legal or
                           governmental action, suit or proceeding is pending or
                           threatened against the Company or any of its
                           subsidiaries which is material to the Company and its
                           subsidiaries, whether or not arising from
                           transactions in the ordinary course of business, or
                           which may adversely affect the transactions
                           contemplated by this Agreement; since such dates and
                           except as so disclosed, neither the Company nor any
                           of its subsidiaries has entered into any verbal or
                           written agreement or other transaction which is not
                           in the ordinary course of business or which could
                           result in a material reduction in the future earnings
                           of the Company or incurred any material liability or
                           obligation, direct, contingent or indirect, made any
                           change in its capital stock, made any material change
                           in its short-term debt or funded debt or repurchased
                           or otherwise acquired any of the Company's capital
                           stock; and the Company has not declared or paid any
                           dividend, or made any other distribution, upon its
                           outstanding capital stock payable to stockholders of
                           record on a date prior to the First Closing Date or
                           Second Closing Date; and

                                    (6) Since the respective dates as of which
                           information is given in the Registration Statement
                           and the Prospectus and except as disclosed in or
                           contemplated by the Prospectus, the Company and its
                           subsidiaries have not sustained a material loss or
                           damage by strike, fire, flood, windstorm, accident or
                           other calamity (whether or not insured).

                           (iv) On the Second Closing Date, a certificate, dated
                  such Closing Date and addressed to you, signed by or on behalf
                  of each of the Selling Stockholders to the effect that the
                  representations and warranties of such Selling Stockholder in
                  this Agreement are true and correct, as if made at and as of
                  the Second Closing Date, and such Selling Stockholder has
                  complied with all the agreements and satisfied all the
                  conditions on his part to be performed or satisfied prior to
                  the Second Closing Date.

                           (v) On the date before this Agreement is executed and
                  also on the First Closing Date and the Second Closing Date a
                  letter addressed to you, as Representatives of the
                  Underwriters, from Coopers & Lybrand, independent accountants,
                  the first one to be dated the day before the date of this
                  Agreement, the second one to be dated the First Closing Date
                  and the third one (in the event of a Second Closing) to be
                  dated the Second Closing Date, in form and substance
                  satisfactory to you.
<PAGE>

                           (vi) On or before the First Closing Date, letters
                  from each of the Selling Stockholders, each holder of one
                  percent or more of the Company's Common Stock and each
                  director and officer of the Company, in form and substance
                  satisfactory to you, confirming that for a period of 180 days
                  after the first date that any of the Common Shares are
                  released by you for sale to the public, such person will not
                  directly or indirectly sell or offer to sell or otherwise
                  dispose of any shares of Common Stock or any right to acquire
                  such shares without the prior written consent of either
                  Montgomery Securities or each of the Representatives, which
                  consent may be withheld at the sole discretion of Montgomery
                  Securities or each of the Representatives, as the case may be.

         All such opinions, certificates, letters and documents shall be in
compliance with the provisions hereof only if they are satisfactory to you and
to Piper & Marbury L.L.P., counsel for the Underwriters. The Company shall
furnish you with such manually signed or conformed copies of such opinions,
certificates, letters and documents as you request. Any certificate signed by
any officer of the Company and delivered to the Representatives or to counsel
for the Underwriters shall be deemed to be a representation and warranty by the
Company to the Underwriters as to the statements made therein.

         If any condition to the Underwriters' obligations hereunder to be
satisfied prior to or at the First Closing Date is not so satisfied, this
Agreement at your election will terminate upon notification by you as
Representatives to the Company and the Selling Stockholders without liability on
the part of any Underwriter, the Company or the Selling Stockholders except for
the expenses to be paid or reimbursed by the Company and by the Selling
Stockholders pursuant to Sections 7 and 9 hereof and except to the extent
provided in Section 11 hereof.

         SECTION 9. Reimbursement of Underwriters' Expenses. Notwithstanding any
other provisions hereof, if this Agreement shall be terminated by you pursuant
to Section 8, or if the sale to the Underwriters of the Common Shares at the
First Closing is not consummated because of any refusal, inability or failure on
the part of the Company or the Selling Stockholders to perform any agreement
herein or to comply with any provision hereof, the Company agrees to reimburse
you and the other Underwriters upon demand for all out-of-pocket expenses that
shall have been reasonably incurred by you and them in connection with the
proposed purchase and the sale of the Common Shares, including but not limited
to fees and disbursements of counsel, printing expenses, travel expenses,
postage, telegraph charges and telephone charges relating directly to the
offering contemplated by the Prospectus. Any such termination shall be without
liability of any party to any other party except that the provisions of this
Section, Section 7 and Section 11 shall at all times be effective and shall
apply.

         SECTION 10. Effectiveness of Registration Statement. You, the Company
and the Selling Stockholders will use your, its and their best efforts to cause
the Registration Statement to become effective, to prevent the issuance of any
stop order suspending the effectiveness of the Registration Statement and, if
such stop order be issued, to obtain as soon as possible the lifting thereof.
<PAGE>

         SECTION 11. Indemnification. (a) The Company and each of the Selling
Stockholders, jointly and severally, agrees to indemnify and hold harmless each
Underwriter and each person, if any, who controls any Underwriter within the
meaning of the Act against any losses, claims, damages, liabilities or expenses,
joint or several, to which such Underwriter or such controlling person may
become subject, under the Act, the Securities Exchange Act of 1934, as amended
(the "Exchange Act"), or other federal or state statutory law or regulation, or
at common law or otherwise (including in settlement of any litigation, if such
settlement is effected with the written consent of the Company), insofar as such
losses, claims, damages, liabilities or expenses (or actions in respect thereof
as contemplated below) arise out of or are based upon any untrue statement or
alleged untrue statement of any material fact contained in the Registration
Statement, any Preliminary Prospectus, the Prospectus, or any amendment or
supplement thereto, or arise out of or are based upon the omission or alleged
omission to state in any of them a material fact required to be stated therein
or necessary to make the statements in any of them not misleading, or arise out
of or are based in whole or in part on any inaccuracy in the representations and
warranties of the Company or the Selling Stockholders contained herein or any
failure of the Company or the Selling Stockholders to perform their respective
obligations hereunder or under law; and will reimburse each Underwriter and each
such controlling person for any legal and other expenses as such expenses are
reasonably incurred by such Underwriter or such controlling person in connection
with investigating, defending, settling, compromising or paying any such loss,
claim, damage, liability, expense or action; provided, however, that neither the
Company nor the Selling Stockholders will be liable in any such case to the
extent that any such loss, claim, damage, liability or expense arises out of or
is based upon an untrue statement or alleged untrue statement or omission or
alleged omission made in the Registration Statement, any Preliminary Prospectus,
the Prospectus or any amendment or supplement thereto in reliance upon and in
conformity with the information furnished to the Company pursuant to Section 4
hereof.

         The Company and the Selling Stockholders may agree, as among themselves
and without limiting the rights of the Underwriters under this Agreement, as to
the respective amounts of such liability for which they each shall be
responsible. In no event, however, shall the liability of any Selling
Stockholder for indemnification under this Section 11(a) exceed the sum of (i)
the proceeds received by such Selling Stockholder from the Underwriters in the
offering and (ii) the portion of the S Corporation Distributions (as defined in
the Prospectus) received by the Selling Stockholder from the Company. In
addition to its other obligations under this Section 11(a), the Company and the
Selling Stockholders agree that, as an interim measure during the pendency of
any claim, action, investigation, inquiry or other proceeding arising out of or
based upon any statement or omission, or any alleged statement or omission, or
any inaccuracy in the representations and warranties of the Company or the
Selling Stockholders herein or failure to perform its obligations hereunder, all
as described in this Section 11(a), it will reimburse each Underwriter on a
quarterly basis for all reasonable legal or other expenses incurred in
connection with investigating or defending any such claim, action,
investigation, inquiry or other proceeding, notwithstanding the absence of a
judicial determination as to the propriety and enforceability of the Company's
or the Selling Stockholders' obligation to reimburse each Underwriter for such
expenses and the possibility that such payments might later be held to have been
improper by a court of competent jurisdiction. To the extent that any such
interim reimbursement payment is so held to have been improper, each Underwriter
shall promptly return it to the Company together with interest, compounded
daily, determined on the basis of the prime rate (or other commercial lending
rate for borrowers of the highest credit standing) announced from time to time
by Bank of America NT&SA, San Francisco, California (the "Prime Rate"). Any such
interim reimbursement payments which are not made to an Underwriter within 30
days of a request for reimbursement, shall bear interest at the Prime Rate from
the date of such request. This indemnity agreement will be in addition to any
liability which the Company or the Selling Stockholders may otherwise have.
<PAGE>

     (b) Each Underwriter will severally indemnify and hold harmless the
Company, each of its directors, each of its officers who signed the Registration
Statement, the Selling Stockholders and each person, if any, who controls the
Company or any Selling Stockholder within the meaning of the Act, against any
losses, claims, damages, liabilities or expenses to which the Company, or any
such director, officer, Selling Stockholder or controlling person may become
subject, under the Act, the Exchange Act, or other federal or state statutory
law or regulation, or at common law or otherwise (including in settlement of any
litigation, if such settlement is effected with the written consent of such
Underwriter), insofar as such losses, claims, damages, liabilities or expenses
(or actions in respect thereof as contemplated below) arise out of or are based
upon any untrue or alleged untrue statement of any material fact contained in
the Registration Statement, any Preliminary Prospectus, the Prospectus, or any
amendment or supplement thereto, or arise out of or are based upon the omission
or alleged omission to state therein a material fact required to be stated
therein or necessary to make the statements therein not misleading, in each case
to the extent, but only to the extent, that such untrue statement or alleged
untrue statement or omission or alleged omission was made in the Registration
Statement, any Preliminary Prospectus, the Prospectus, or any amendment or
supplement thereto, in reliance upon and in conformity with the information
furnished to the Company pursuant to Section 4 hereof; and will reimburse the
Company, or any such director, officer, Selling Stockholder or controlling
person for any legal and other expense reasonably incurred by the Company, or
any such director, officer, Selling Stockholder or controlling person in
connection with investigating, defending, settling, compromising or paying any
such loss, claim, damage, liability, expense or action. In addition to its other
obligations under this Section 11(b), each Underwriter severally agrees that, as
an interim measure during the pendency of any claim, action, investigation,
inquiry or other proceeding arising out of or based upon any statement or
omission, or any alleged statement or omission, described in this Section 11(b)
which relates to information furnished to the Company pursuant to Section 4
hereof, it will reimburse the Company (and, to the extent applicable, each
officer, director, controlling person or Selling Stockholder) on a quarterly
basis for all reasonable legal or other expenses incurred in connection with
investigating or defending any such claim, action, investigation, inquiry or
other proceeding, notwithstanding the absence of a judicial determination as to
the propriety and enforceability of the Underwriters' obligation to reimburse
the Company (and, to the extent applicable, each officer, director, controlling
person or Selling Stockholder) for such expenses and the possibility that such
payments might later be held to have been improper by a court of competent
jurisdiction. To the extent that any such interim reimbursement payment is so
held to have been improper, the Company (and, to the extent applicable, each
officer, director, controlling person or Selling Stockholder) shall promptly
return it to the Underwriters together with interest, compounded daily,
determined on the basis of the Prime Rate. Any such interim reimbursement
payments which are not made to the Company within 30 days of a request for
reimbursement, shall bear interest at the Prime Rate from the date of such
request. This indemnity agreement will be in addition to any liability which
such Underwriter may otherwise have.
<PAGE>

     (c) Promptly after receipt by an indemnified party under this Section of
notice of the commencement of any action, such indemnified party will, if a
claim in respect thereof is to be made against an indemnifying party under this
Section, notify the indemnifying party in writing of the commencement thereof;
but the omission so to notify the indemnifying party will not relieve it from
any liability which it may have to any indemnified party for contribution or
otherwise than under the indemnity agreement contained in this Section or to the
extent it is not prejudiced as a proximate result of such failure. In case any
such action is brought against any indemnified party and such indemnified party
seeks or intends to seek indemnity from an indemnifying party, the indemnifying
party will be entitled to participate in, and, to the extent that it may wish,
jointly with all other indemnifying parties similarly notified, to assume the
defense thereof with counsel reasonably satisfactory to such indemnified party;
provided, however, if the defendants in any such action include both the
indemnified party and the indemnifying party and the indemnified party shall
have reasonably concluded that there may be a conflict between the positions of
the indemnifying party and the indemnified party in conducting the defense of
any such action or that there may be legal defenses available to it and/or other
indemnified parties which are different from or additional to those available to
the indemnifying party, the indemnified party or parties shall have the right to
select separate counsel to assume such legal defenses and to otherwise
participate in the defense of such action on behalf of such indemnified party or
parties. Upon receipt of notice from the indemnifying party to such indemnified
party of its election so to assume the defense of such action and approval by
the indemnified party of counsel, the indemnifying party will not be liable to
such indemnified party under this Section for any legal or other expenses
subsequently incurred by such indemnified party in connection with the defense
thereof unless (i) the indemnified party shall have employed such counsel in
connection with the assumption of legal defenses in accordance with the proviso
to the next preceding sentence (it being understood, however, that the
indemnifying party shall not be liable for the expenses of more than one
separate counsel, approved by the Representatives in the case of paragraph (a),
representing the indemnified parties who are parties to such action) or (ii) the
indemnifying party shall not have employed counsel reasonably satisfactory to
the indemnified party to represent the indemnified party within a reasonable
time after notice of commencement of the action, in each of which cases the fees
and expenses of counsel shall be at the expense of the indemnifying party.
<PAGE>

     (d) If the indemnification provided for in this Section 11 is required by
its terms but is for any reason held to be unavailable to or otherwise
insufficient to hold harmless an indemnified party under paragraphs (a), (b) or
(c) in respect of any losses, claims, damages, liabilities or expenses referred
to herein, then each applicable indemnifying party shall contribute to the
amount paid or payable by such indemnified party as a result of any losses,
claims, damages, liabilities or expenses referred to herein (i) in such
proportion as is appropriate to reflect the relative benefits received by the
Company, the Selling Stockholders and the Underwriters from the offering of the
Common Shares or (ii) if the allocation provided by clause (i) above is not
permitted by applicable law, in such proportion as is appropriate to reflect not
only the relative benefits referred to in clause (i) above but also the relative
fault of the Company, the Selling Stockholders and the Underwriters in
connection with the statements or omissions or inaccuracies in the
representations and warranties herein which resulted in such losses, claims,
damages, liabilities or expenses, as well as any other relevant equitable
considerations. The respective relative benefits received by the Company, the
Selling Stockholders and the Underwriters shall be deemed to be in the same
proportion, in the case of the Company and the Selling Stockholders as the total
price paid to the Company and to the Selling Stockholders (and, in the case of
the Selling Stockholders, including the amount of the S Corporation
Distributions received by them), respectively, for the Common Shares sold by
them to the Underwriters (net of underwriting commissions but before deducting
expenses) bears to the total price to the public set forth on the cover of the
Prospectus, and in the case of the Underwriters as the underwriting commissions
received by them bears to the total price to the public set forth on the cover
of the Prospectus. The relative fault of the Company, the Selling Stockholders
and the Underwriters shall be determined by reference to, among other things,
whether the untrue or alleged untrue statement of a material fact or the
omission or alleged omission to state a material fact or the inaccurate or the
alleged inaccurate representation and/or warranty relates to information
supplied by the Company, the Selling Stockholders or the Underwriters and the
parties' relative intent, knowledge, access to information and opportunity to
correct or prevent such statement or omission. The amount paid or payable by a
party as a result of the losses, claims, damages, liabilities and expenses
referred to above shall be deemed to include, subject to the limitations set
forth in subparagraph (c) of this Section 11, any legal or other fees or
expenses reasonably incurred by such party in connection with investigating or
defending any action or claim. The provisions set forth in subparagraph (c) of
this Section 11 with respect to notice of commencement of any action shall apply
if a claim for contribution is to be made under this subparagraph (d); provided,
however, that no additional notice shall be required with respect to any action
for which notice has been given under subparagraph (c) for purposes of
indemnification. The Company, the Selling Stockholders and the Underwriters
agree that it would not be just and equitable if contribution pursuant to this
Section 11 were determined solely by pro rata allocation (even if the
Underwriters were treated as one entity for such purpose) or by any other method
of allocation which does not take account of the equitable considerations
referred to in the immediately preceding paragraph. Notwithstanding the
provisions of this Section 11, no Underwriter shall be required to contribute
any amount in excess of the amount of the total underwriting commissions
received by such Underwriter in connection with the Common Shares underwritten
by it and distributed to the public. No person guilty of fraudulent
misrepresentation (within the meaning of Section 11(f) of the Act) shall be
entitled to contribution from any person who was not guilty of such fraudulent
misrepresentation. The Underwriters' obligations to contribute pursuant to this
Section 11 are several in proportion to their respective underwriting
commitments and not joint.
<PAGE>

     (e) It is agreed that any controversy arising out of the operation of the
interim reimbursement arrangements set forth in Sections 11(a) and 11(b) hereof,
including the amounts of any requested reimbursement payments and the method of
determining such amounts, shall be settled by arbitration conducted under the
provisions of the Constitution and Rules of the Board of Governors of the New
York Stock Exchange, Inc. or pursuant to the Code of Arbitration Procedure of
the NASD. Any such arbitration must be commenced by service of a written demand
for arbitration or written notice of intention to arbitrate, therein electing
the arbitration tribunal. In the event the party demanding arbitration does not
make such designation of an arbitration tribunal in such demand or notice, then
the party responding to said demand or notice is authorized to do so. Such an
arbitration would be limited to the operation of the interim reimbursement
provisions contained in Sections 11(a) and 11(b) hereof and would not resolve
the ultimate propriety or enforceability of the obligation to reimburse expenses
which is created by the provisions of such Sections 11(a) and 11(b) hereof.

     (f)  [Language on insurance to follow.]

         SECTION 12. Default of Underwriters. It shall be a condition to this
Agreement and the obligation of the Company and the Selling Stockholders to sell
and deliver the Common Shares hereunder, and of each Underwriter to purchase the
Common Shares in the manner as described herein, that, except as hereinafter in
this paragraph provided, each of the Underwriters shall purchase and pay for all
the Common Shares agreed to be purchased by such Underwriter hereunder upon
tender to the Representatives of all such shares in accordance with the terms
hereof. If any Underwriter or Underwriters default in their obligations to
purchase Common Shares hereunder on either the First or Second Closing Date and
the aggregate number of Common Shares which such defaulting Underwriter or
Underwriters agreed but failed to purchase on such Closing Date does not exceed
10% of the total number of Common Shares which the Underwriters are obligated to
purchase on such Closing Date, the non-defaulting Underwriters shall be
obligated severally, in proportion to their respective commitments hereunder, to
purchase the Common Shares which such defaulting Underwriters agreed but failed
to purchase on such Closing Date. If any Underwriter or Underwriters so default
and the aggregate number of Common Shares with respect to which such default
occurs is more than the above percentage and arrangements satisfactory to the
Representatives and the Company for the purchase of such Common Shares by other
persons are not made within 48 hours after such default, this Agreement will
terminate without liability on the part of any non-defaulting Underwriter or the
Company or the Selling Stockholders except for the expenses to be paid by the
Company and the Selling Stockholders pursuant to Section 7 hereof and except to
the extent provided in Section 11 hereof.
<PAGE>

         In the event that Common Shares to which a default relates are to be
purchased by the non-defaulting Underwriters or by another party or parties, the
Representatives or the Company shall have the right to postpone the First or
Second Closing Date, as the case may be, for not more than five business days in
order that the necessary changes in the Registration Statement, Prospectus and
any other documents, as well as any other arrangements, may be effected. As used
in this Agreement, the term "Underwriter" includes any person substituted for an
Underwriter under this Section. Nothing herein will relieve a defaulting
Underwriter from liability for its default.

         SECTION 13. Effective Date. This Agreement shall become effective
immediately as to Sections 7, 9, 11, 14 and 16 and, as to all other provisions,
(i) if at the time of execution of this Agreement the Registration Statement has
not become effective, at 2:00 P.M., California time, on the first full business
day following the effectiveness of the Registration Statement, or (ii) if at the
time of execution of this Agreement the Registration Statement has been declared
effective, at 2:00 P.M., California time, on the first full business day
following the date of execution of this Agreement; but this Agreement shall
nevertheless become effective at such earlier time after the Registration
Statement becomes effective as you may determine on and by notice to the Company
or by release of any of the Common Shares for sale to the public. For the
purposes of this Section 13, the Common Shares shall be deemed to have been so
released upon the release for publication of any newspaper advertisement
relating to the Common Shares or upon the release by you of telegrams (i)
advising Underwriters that the Common Shares are released for public offering,
or (ii) offering the Common Shares for sale to securities dealers, whichever may
occur first.

         SECTION 14. Termination. Without limiting the right to terminate this
Agreement pursuant to any other provision hereof:

                  (a) This Agreement may be terminated by the Company by notice
         to you and the Selling Stockholders or by you by notice to the Company
         and the Selling Stockholders at any time prior to the time this
         Agreement shall become effective as to all its provisions, and any such
         termination shall be without liability on the part of the Company or
         the Selling Stockholders to any Underwriter (except for the expenses to
         be paid or reimbursed by the Company and the Selling Stockholders
         pursuant to Sections 7 and 9 hereof and except to the extent provided
         in Section 11 hereof) or of any Underwriter to the Company or the
         Selling Stockholders (except to the extent provided in Section 11
         hereof).
<PAGE>

                  (b) This Agreement may also be terminated by you prior to the
         First Closing Date by notice to the Company (i) if additional material
         governmental restrictions, not in force and effect on the date hereof,
         shall have been imposed upon trading in securities generally or minimum
         or maximum prices shall have been generally established on the New York
         Stock Exchange or on the American Stock Exchange or in the over the
         counter market by the NASD, or trading in securities generally shall
         have been suspended on either such Exchange or in the over the counter
         market by the NASD, or a general banking moratorium shall have been
         established by federal, New York or California authorities, (ii) if an
         outbreak of major hostilities or other national or international
         calamity or any substantial change in political, financial or economic
         conditions shall have occurred or shall have accelerated or escalated
         to such an extent, as, in the judgment of the Representatives, to
         affect adversely the marketability of the Common Shares, (iii) if any
         adverse event shall have occurred or shall exist which makes untrue or
         incorrect in any material respect any statement or information
         contained in the Registration Statement or Prospectus or which is not
         reflected in the Registration Statement or Prospectus but should be
         reflected therein in order to make the statements or information
         contained therein not misleading in any material respect, or (iv) if
         there shall be any action, suit or proceeding pending or threatened, or
         there shall have been any development or prospective development
         involving particularly the business or properties or securities of the
         Company or any of its subsidiaries or the transactions contemplated by
         this Agreement, which, in the reasonable judgment of the
         Representatives, may materially and adversely affect the Company's
         business or earnings and makes it impracticable or inadvisable to offer
         or sell the Common Shares. Any termination pursuant to this subsection
         (b) shall without liability on the part of any Underwriter to the
         Company or the Selling Stockholders or on the part of the Company or
         the Selling Stockholders to any Underwriter (except for expenses to be
         paid or reimbursed by the Company and the Selling Stockholders pursuant
         to Sections 7 and 9 hereof and except to the extent provided in Section
         11 hereof.

                  (c) This Agreement shall also terminate at 5:00 P.M.,
         California time, on the tenth full business day after the Registration
         Statement shall have become effective if the initial public offering
         price of the Common Shares shall not then as yet have been determined
         as provided in Section 5 hereof. Any termination pursuant to this
         subsection (c) shall without liability on the part of any Underwriter
         to the Company or the Selling Stockholders or on the part of the
         Company or the Selling Stockholders to any Underwriter (except for
         expenses to be paid or reimbursed by the Company and the Selling
         Stockholders pursuant to Sections 7 and 9 hereof and except to the
         extent provided in Section 11 hereof).

         SECTION 15. Failure of the Selling Stockholders to Sell and Deliver. If
one or more of the Selling Stockholders shall fail to sell and deliver to the
Underwriters the Common Shares to be sold and delivered by such Selling
Stockholders at the Second Closing Date under the terms of this Agreement, then
the Underwriters may at their option, by written notice from you to the Company
and the Selling Stockholders, either (i) terminate this Agreement without any
liability on the part of any Underwriter or, except as provided in Sections 7, 9
and 11 hereof, the Company or the Selling Stockholders, or (ii) purchase the
shares which the Company and other Selling Stockholders have agreed to sell and
deliver in accordance with the terms hereof. In the event of a failure by one or
more of the Selling Stockholders to sell and deliver as referred to in this
Section, either you or the Company shall have the right to postpone the Second
Closing Date for a period not exceeding seven business days in order that the
necessary changes in the Registration Statement, Prospectus and any other
documents, as well as any other arrangements, may be effected.
<PAGE>

         SECTION 16. Representations and Indemnities to Survive Delivery. The
respective indemnities, agreements, representations, warranties and other
statements of the Company, of its officers, of the Selling Stockholders and of
the several Underwriters set forth in or made pursuant to this Agreement will
remain in full force and effect, regardless of any investigation made by or on
behalf of any Underwriter or the Company or any of its or their partners,
officers or directors or any controlling person, or the Selling Stockholders, as
the case may be, and will survive delivery of and payment for the Common Shares
sold hereunder and any termination of this Agreement.

         SECTION 17. Notices. All communications hereunder shall be in writing
and, if sent to the Representatives shall be mailed, delivered or telegraphed
and confirmed to you at 600 Montgomery Street, San Francisco, California 94111,
Attention: Mr. Frank M. Dunlevy, with a copy to Piper & Marbury L.L.P., 36 S.
Charles Street, Baltimore, Maryland 21201, Attention, Henry D. Kahn, Esquire;
and if sent to the Company or the Selling Stockholders shall be mailed,
delivered or telegraphed and confirmed to the Company at 1740 Walton Road, Blue
Bell, Pennsylvania 19422-0987, Attention: Mr. Michael J. Barrist with a copy to
Blank Rome Comisky & McCauley, 1200 Four Penn Center Plaza, Philadelphia,
Pennsylvania 19103, Attention: Francis E. Dehel, Esquire. The Company, the
Selling Stockholders or you may change the address for receipt of communications
hereunder by giving notice to the others.

         SECTION 18. Successors. This Agreement will inure to the benefit of and
be binding upon the parties hereto, including any substitute Underwriters
pursuant to Section 12 hereof, and to the benefit of the officers and directors
and controlling persons referred to in Section 11, and in each case their
respective successors, personal representatives and assigns, and no other person
will have any right or obligation hereunder. No such assignment shall relieve
any party of its obligations hereunder. The term "successors" shall not include
any purchaser of the Common Shares as such from any of the Underwriters merely
by reason of such purchase.

         SECTION 19. Representation of Underwriters. You will act as
Representatives for the several Underwriters in connection with all dealings
hereunder, and any action under or in respect of this Agreement taken by you
jointly or by Montgomery Securities, as Representatives, will be binding upon
all the Underwriters.
<PAGE>

         SECTION 20. Partial Unenforceability. The invalidity or
unenforceability of any Section, paragraph or provision of this Agreement shall
not affect the validity or enforceability of any other Section, paragraph or
provision hereof. If any Section, paragraph or provision of this Agreement is
for any reason determined to be invalid or unenforceable, there shall be deemed
to be made such minor changes (and only such minor changes) as are necessary to
make it valid and enforceable.

         SECTION 21. Applicable Law. This Agreement shall be governed by and
construed in accordance with the internal laws (and not the laws pertaining to
conflicts of laws) of the State of California.


         SECTION 22. General. This Agreement constitutes the entire agreement of
the parties to this Agreement and supersedes all prior written or oral and all
contemporaneous oral agreements, understandings and negotiations with respect to
the subject matter hereof. This Agreement may be executed in several
counterparts, each one of which shall be an original, and all of which shall
constitute one and the same document.

         In this Agreement, the masculine, feminine and neuter genders and the
singular and the plural include one another. The section headings in this
Agreement are for the convenience of the parties only and will not affect the
construction or interpretation of this Agreement. This Agreement may be amended
or modified, and the observance of any term of this Agreement may be waived,
only by a writing signed by the Company, the Selling Stockholders and you.

         Any person executing and delivering this Agreement as Attorney-in-fact
for the Selling Stockholders represents by so doing that he has been duly
appointed as Attorney-in-fact by such Selling Stockholders pursuant to a validly
existing and binding Power of Attorney which authorizes such Attorney-in-fact to
take such action. Any action taken under this Agreement by any of the
Attorneys-in-fact will be binding on all the Selling Stockholders.

         If the foregoing is in accordance with your understanding of our
agreement, kindly sign and return to us the enclosed copies hereof, whereupon it
will become a binding agreement among the Company, the Selling Stockholders and
the several Underwriters including you, all in accordance with its terms.

                                   Very truly yours,

                                   NCO GROUP, INC.



                                    By:
                                        ---------------------------------------
                                            Michael J. Barrist, President

<PAGE>


                                   SELLING STOCKHOLDERS



                                    By:
                                       ---------------------------------
                                                (Attorney-in-fact)



                                    By:
                                       ---------------------------------
                                                (Attorney-in-fact)




The foregoing Underwriting Agreement
is hereby confirmed and accepted by
us in San Francisco, California as of
the date first above written.

MONTGOMERY SECURITIES
JANNEY MONTGOMERY SCOTT INC.

Acting as Representatives of the
several Underwriters named in
the attached Schedule A.

By MONTGOMERY SECURITIES



 By:
     ---------------------------------------
                      Partner


                                  

<PAGE>



                                                 SCHEDULE A




                                                          Number of Firm
                                                          Common Shares
Name of Underwriter                                       to be Purchased
- ---------------------                                    ------------------

Montgomery Securities ................
Janney Montgomery Scott Inc.......


                                                               ---------
                  TOTAL ......................
                                                               =========










<PAGE>



                                                 [SCHEDULE B




                                                          Number of Firm
                                                         Common Shares to
                                                        be Sold by Selling
Name of Selling Stockholder                                Stockholders  
- ----------------------------------                      ------------------






                                                               ---------
                  TOTAL ......................
                                                               =========]



                                                   


<PAGE>


                                   SCHEDULE C

                                                                __________, 19__

                          PRICE DETERMINATION AGREEMENT

                  Referring to Section 5 of the Underwriting Agreement dated
__________, 19__, among the Company, the Selling Stockholders and the
Underwriters as therein defined with respect to the purchase and sale of the
Common Shares, we hereby confirm our agreement that the initial public offering
price of the Common Shares shall be $_____ per share; that the underwriting
discount shall be $_____ per share; and that the purchase price to be paid by
the several Underwriters for the Common Shares to be purchased from the Company
and the Selling Stockholders shall be $_____ per share.

                  This Agreement may be executed in various counterparts which
together shall constitute one and the same Agreement.

                                    MONTGOMERY SECURITIES
                                    JANNEY MONTGOMERY SCOTT INC.
                                    By Montgomery Securities

                  Acting on behalf of the several Underwriters named in Schedule
A to the Underwriting Agreement



                                    By
                                       ---------------------------------------
                                                      Partner


                                    NCO GROUP, INC.



                                    By
                                       ---------------------------------------
                                             Michael J. Barrist, President


                                    SELLING STOCKHOLDERS



                                    By
                                       ---------------------------------------
                                             Acting on behalf of the
                                              Selling Stockholders




                 
<PAGE>
                                                                    EXHIBIT 3.1

                                 NCO GROUP, INC.
                              Amended and Restated
                            Articles of Incorporation


         The Articles of Incorporation of NCO Group, Inc. are hereby
amended and restated in their entirety to read as follows:

         Article 1. Name. The name of the corporation is NCO Group, Inc. (the
"Corporation").

         Article 2. Registered Office. The location and address of the
registered office of the Corporation in this Commonwealth is:

                  1740 Walton Road
                  Blue Bell, PA 19422

         Article 3. Purpose. The Corporation is incorporated under the
Pennsylvania Business Corporation Law of 1988, as it may be amended from time to
time, for the following purposes:

                  To have unlimited power to engage in or do any lawful act
                  concerning any or all lawful businesses for which corporations
                  may be incorporated under the Pennsylvania Business
                  Corporation Law of 1988, as amended from time to time,
                  including without limitation, to provide accounts receivable
                  management and related services.

         Article 4. Term. The term for which the Corporation is to exist is
perpetual.

         Article 5. Authorized Capital Stock. The Corporation shall have the
authority to issue an aggregate of 30,000,000 shares of capital stock which
shall be divided into 25,000,000 shares of Common Stock, no par value, as more
fully described in Section 5(a) below, and 5,000,000 shares of Preferred Stock,
no par value, as more fully described in Section 5(b) below.

                  (a)  Common Stock.  Each holder of record of Common Stock
shall have the right to one vote for each share of Common Stock
registered in their name on the books of the Corporation.

                  (b) Preferred Stock. The shares of Preferred Stock may be
divided and issued from time to time in one or more series as may be determined
by the Board of Directors of the Corporation, each such series to be distinctly
designated and to consist of the number of shares determined by the Board of
Directors. The Board of Directors of the Corporation is hereby expressly vested
with authority to adopt resolutions to issue the shares, to fix the number of
shares, to change the number of shares constituting any


<PAGE>



class or series, and to provide for or change the voting powers, designations,
preferences and relative, participating, optional or other special rights,
qualifications, limitations or restrictions, if any, of Preferred Stock, and
each class or series thereof, in each case without approval of the shareholders.
The authority of the Board of Directors with respect to each class or series of
Preferred Stock shall include, without limiting the generality of the foregoing,
the determination of the following:

                           (1) The number of shares constituting that class or
         series and the distinctive designation of that class or series;

                           (2) The dividend rate on the shares of that class or
         series, whether dividends shall be cumulative, and, if so, from which
         date or dates;

                           (3) Whether that class or series shall have voting
         rights, in addition to any voting rights provided by law, and, if so,
         the terms of such voting rights;

                           (4) Whether that class or series shall have
         conversion privileges (including rights to convert such class or series
         into the capital stock of the Corporation or any other entity) and, if
         so, the terms and conditions of such conversion, including provision
         for adjustment of the conversion rate in such events as the Board of
         Directors shall determine;

                           (5) Whether or not shares of that class or series
         shall be redeemable and whether or not the Corporation or the holder
         (or both) may exercise the redemption right, including the terms of
         redemption (including any sinking fund provisions), the date or dates
         upon or after which they shall be redeemable, and the amount per share
         payable in case of redemption, which amount may vary under different
         conditions;

                           (6) The rights of the shares of that class or series
         in the event of voluntary or involuntary liquidation, dissolution or
         winding up of the Corporation; and

                           (7) Any other relative rights, preferences and
         limitations of that class or series as may be permitted or required by
         law.

The number of shares, voting powers, designations, preferences and relative,
participating, optional or other special rights, qualifications, limitations or
restrictions, if any, of any class or series of Preferred Stock which may be
designated by the Board



                                       -2-

<PAGE>



of Directors may differ from those of any and all other class or
series at any time outstanding.

                  (c) Increase in Authorized Preferred Stock. Except as
otherwise provided by law or in a resolution or resolutions establishing any
particular series of Preferred Stock, the aggregate number of authorized shares
of Preferred Stock may be increased by an amendment to these Amended and
Restated Articles of Incorporation approved solely by the holders of Common
Stock and of any series of Preferred Stock which is entitled pursuant to its
voting rights designated by the Board of Directors to vote thereon, if at all,
voting together as a class.

         Article 6. Cumulative Voting. The shareholders of the Corporation shall
not be entitled to cumulate their votes in the election of directors.

         Article 7. Special Meetings of Shareholders. The shareholders of the
Corporation shall not be entitled to call a special meeting of the shareholders
of the Corporation.

         Article 8. Actions By Consent of Shareholders. No action may be
authorized by the shareholders of the Corporation without a meeting by less than
unanimous written consent.

         Article 9. Non-Applicability of Certain Provisions of the Pennsylvania
Business Corporation Law. The provisions contained in Subchapters E (Control
Transactions), G (Control- Share Acquisitions), H (Disgorgement by Certain
Controlling Shareholders Following Attempts to Acquire Control), I (Severance
Compensation for Employees Terminated Following Certain Control- Share
Acquisitions) and J (Business Combination Transactions - Labor Contracts) of
Chapter 25 of the Pennsylvania Business Corporation Law, as it may be amended,
shall not be applicable to the Corporation. The provisions of Section 2538 of
the Pennsylvania Business Corporation Law, as it may be amended, shall not be
applicable to the Corporation, unless at least a majority of the incumbent
directors (as defined herein) on the Board of Directors shall determine that
Section 2538, subject to such exceptions, limitations and modifications as such
incumbent directors may provide, shall be applicable. The term "incumbent
director", as used herein, shall mean any director of the Corporation on the
date hereof and any other director whose election or appointment by the Board of
Directors of the Corporation, or whose nomination for election by the
shareholders of the Corporation, was approved by a vote of at least a majority
of the directors then in office who either were directors on the date hereof or
whose election or appointment or nomination for election was previously so
approved.




                                       -3-

<PAGE>


         Article 10. Power of Board to Oppose Certain Transactions.


                  (a) The Board of Directors, if it deems it advisable, may
oppose a tender offer or other offer for the Corporation's securities, whether
the offer is in cash or in securities of a corporation or otherwise. In
considering whether to oppose an offer, the Board of Directors may, but it is
not legally obligated to, consider any pertinent issues. By way of illustration,
but not of limitation, the Board of Directors may, but shall not be legally
obligated to, consider any and all of the following:

                     (1) Whether the offer price is acceptable based on the
         historical and present operating results or financial conditions of the
         Corporation;

                     (2) Whether a more favorable price could be obtained for
         the Corporation's securities in the future;

                     (3) The effects of any proposed transaction upon any or all
         groups affected by such action, including among others, shareholders,
         employees, suppliers, customers and creditors of the Corporation and
         its subsidiaries and on the communities served by the Corporation and
         its subsidiaries;

                     (4) The reputation and business practices of the offeror
         and its management and affiliates as they would affect the employees,
         suppliers and customers of the Corporation and its subsidiaries and the
         future value of the Corporation's stock;

                     (5) The value of the securities, if any, which the offeror
         is offering in exchange for the Corporation's securities, based on an
         analysis of the worth of the Corporation as compared to the corporation
         or other entity whose securities are being offered; and

                     (6) Any antitrust or other legal and regulatory issues that
         are raised by the offer.

If the Board of Directors determines that an offer should be rejected, it may
take any lawful action to accomplish its purpose including, but not limited to,
any and all of the following: advising shareholders not to accept the offer;
commencing litigation against the offeror; filing complaints with all
governmental and regulatory authorities; acquiring the Corporation's securities
and/or the offeror's securities; selling or acquiring any assets; selling or
otherwise issuing authorized but unissued securities or treasury stock or
granting options with respect thereto; selling or otherwise issuing any debt
securities



                                       -4-

<PAGE>



(including debt securities convertible into equity securities) or options
therefor; acquiring a company to create an antitrust or other regulatory problem
for the offeror; and obtaining a more favorable offer from another individual or
entity.

                  (b) If the Board of Directors determines to sell the
Corporation or any subsidiary to a third party, or to merge or consolidate the
Corporation or any subsidiary with a third party, the Board of Directors shall
not be legally obligated to create an auction and may negotiate with only one
acquirer.

         Article 11. Removal of Directors. The entire Board of Directors, or a
class of the Board, or any individual director may be removed from office only
for cause (as defined herein) and only by the affirmative vote of shareholders
entitled to cast at least sixty-five percent (65%) of the votes entitled to be
cast by all shareholders at any annual or regular election of directors or of
such class of directors. The foregoing shall not be deemed to limit the right of
the Board of Directors, without shareholder approval, to declare vacant the
office of any director for any proper cause. The term "cause," as used herein,
shall refer only to one of the following events: (1) conviction of the director
of a felony; (2) declaration by order of court that the director is of unsound
mind; or (3) gross abuse of trust which is proved by clear and convincing
evidence to have been committed in bad faith.

         Article 12. Amendments to Articles of Incorporation. The shareholders
of the Corporation shall not be entitled to propose an amendment to the Articles
of Incorporation of the Corporation. Any amendment to, or repeal of, any
provision of the Articles of Incorporation of the Corporation which has not
previously received the approval of at least a majority of the incumbent
directors (as defined in Article 9) on the Board of Directors shall require for
adoption the affirmative vote of the shareholders entitled to cast at least
sixty-five percent (65%) of the votes entitled to be cast by all shareholders at
any duly convened annual or special meeting of the shareholders, in addition to
any other approval which is required by law, the Articles of Incorporation of
the Corporation, the Bylaws of the Corporation, or otherwise.

         Article 13. Amendments to Bylaws. The Bylaws of the Corporation may be
amended or repealed without shareholder approval by a majority of the incumbent
directors (as defined in Article 9), subject to any other approval which is
required by law, the Articles of Incorporation, the Bylaws of the Corporation,
or otherwise. Any amendment to, or repeal of, any provision of the Bylaws of the
Corporation which has not previously received the approval of at least a
majority of the incumbent directors on the Board of Directors shall require for
adoption the affirmative vote of the shareholders entitled to cast at least
sixty-five percent



                                       -5-

<PAGE>


(65%) of the votes entitled to be cast by all shareholders at any duly convened
annual or special meeting of the shareholders, in addition to any other approval
which is required by law, the Articles of Incorporation of the Corporation, the
Bylaws of the Corporation, or otherwise.

         Article 14. Severability. In the event that all, some or any part of
any provision contained in these Amended and Restated Articles of Incorporation
shall be found by any court of competent jurisdiction to be illegal, invalid or
unenforceable (as against public policy or otherwise), such provision shall be
enforced to the fullest extent permitted by law and shall be construed as if it
had been narrowed only to the extent necessary so as not to be invalid, illegal
or unenforceable; the validity, legality and enforceability of the remaining
provisions of these Amended and Restated Articles of Incorporation shall
continue in full force and effect and shall not be affected or impaired by such
illegality, invalidity or unenforceability of any other provision (or any part
or parts thereof) of the Amended and Restated Articles of Incorporation.

         Article 15. Headings. Article headings and the ordering of paragraphs
area for convenience of reference only and shall not be construed to alter,
amend or otherwise affect the meaning, intent or effect of the provisions of
these Amended and Restated Articles of Incorporation.




                                       -6-


<PAGE>
           
                                                                     EXHIBIT 3.2

                                 NCO GROUP, INC.

                           Amended and Restated Bylaws



                  These Bylaws are supplemental to the Pennsylvania Business
                  Corporation Law as the same shall from time to time be in
                  effect.


ARTICLE I. SHAREHOLDERS.

         Section 101. Place of Shareholders' Meetings. All meetings of the
shareholders shall be held at such place or places, inside or outside the
Commonwealth of Pennsylvania, as determined by the Board of Directors from time
to time.

         Section 102. Annual Shareholders' Meeting. The annual meeting of the
shareholders for the election of directors and the transaction of such other
business as may properly come before such meeting shall be held at such time and
place as determined by the Board of Directors. Any business which is a proper
subject for shareholder action may be transacted at the annual meeting,
irrespective of whether the notice of said meeting contains any reference
thereto, except as otherwise provided by applicable law.


         Section 103.  Special Meetings of Shareholders.  Special
meetings of the shareholders may be called at any time by the Board
of Directors or the Chairman of the Board or the Chief Executive
Officer.

         Section 104. Conduct of Shareholders' Meetings. The Chairman of the
Board shall preside at all shareholders' meetings. In the absence of the
Chairman of the Board, the Chief Executive Officer shall preside or, in his or
her absence, any officer designated by the Board of Directors shall preside. The
officer presiding over the shareholders' meeting may establish such rules and
regulations for the conduct of the meeting as he or she may deem to be
reasonably necessary or desirable for the orderly and expeditious conduct of the
meeting. Unless the officer presiding over the shareholders' meeting otherwise
requires, shareholders need not vote by ballot on any questions.

ARTICLE II. DIRECTORS.

         Section 201.  Management by Board of Directors.  The business
and affairs of the Corporation shall be managed by its Board of
Directors.  The Board of Directors may exercise all such powers of
the Corporation and do all such lawful acts and things as are not
by statute, regulation, the Amended and Restated Articles of


<PAGE>



Incorporation or these Amended and Restated Bylaws directed or required to be
exercised or done by the shareholders.

         Section 202.  Nomination for Directors and Submission of
Proposals.

                  (a) Nominations for directors to be elected may be made at a
meeting of shareholders only by (i) the Board of Directors (or any committee
thereof), or (ii) a shareholder of the Corporation entitled to vote for the
election of directors at the meeting who complies with the procedure set forth
in Section 202(b) of these Bylaws. Business may be conducted at a meeting of the
shareholders of the Corporation only if such business (i) was specified in the
notice of meeting (or any supplement thereto) given by the Board of Directors,
(ii) is otherwise properly brought before the meeting by the Board of Directors,
or (iii) is otherwise properly brought before the meeting by a shareholder of
the Corporation in accordance with the procedure set forth in Section 202(b) of
these Bylaws. Notwithstanding the foregoing, at any time prior to the election
of directors at a meeting of shareholders, the Board of Directors may designate
a substitute nominee to replace any bona fide nominee who was nominated as set
forth above and who, for any reason, becomes unavailable for election as a
director.

                  (b) Beginning with the annual meeting of the shareholders to
be held in 1997, nominations by shareholders for directors to be elected, or
proposals by shareholders to be considered, at a meeting of shareholders and
which have not been previously approved by the Board of Directors must be
submitted to the Secretary of the Corporation in writing, either by personal
delivery, nationally-recognized express mail or United States mail, postage
prepaid, not later than (i) with respect to an election to be held, or a
proposal to be considered, at an annual meeting of shareholders, the latest date
upon which shareholder proposals must be submitted to the Corporation for
inclusion in the Corporation's proxy statement relating to such meeting pursuant
to Rule 14a-8 under the Securities Exchange Act of 1934, as amended, or other
applicable rules or regulations under the federal securities laws or, if no such
rules apply, at least ninety (90) days prior to the date one year from the date
of the immediately preceding annual meeting of shareholders, and (ii) with
respect to an election to be held, or a proposal to be considered, at a special
meeting of shareholders, the close of business on the tenth day following the
date on which notice of such meeting is first given to shareholders. Each such
nomination or proposal shall set forth: (i) the name and address of the
shareholder making the nomination or proposal and the person or persons
nominated, or the subject matter of the proposal submitted; (ii) a
representation that the shareholder is a holder of record of capital stock of
the Corporation




                                       -2-

<PAGE>



entitled to vote at such meeting and intends to appear in person or by proxy at
the meeting to vote for the person or persons nominated, or the proposal
submitted; (iii) a description of all arrangements and understandings between
the shareholder and each nominee and any other person or persons (naming such
person or persons) pursuant to which the nomination was made, or the proposal
was submitted, by the shareholder; (iv) such other information regarding each
nominee proposed by such shareholder as would be required to be included in a
proxy statement filed pursuant to the proxy rules of the Securities and Exchange
Commission had the nominee been nominated by the Board of Directors; and (v) the
consent of each nominee to serve as a director of the Corporation if so elected.
All late nominations and proposals shall be rejected.

         Section 203. Number and Classification of Directors. The Board of
Directors shall consist of not less than three (3) and not more than seven (7)
directors. Effective upon completion of the Corporation's initial public
offering of securities under the federal Securities Act of 1933, as amended, the
directors shall be divided into three (3) classes, as nearly equal in number as
possible, known as Class I, consisting of not more than two (2) directors; Class
II, consisting of not more than two (2) directors; and Class III, consisting of
not more than three (3) directors. The initial directors of Class I shall serve
until the annual meeting of shareholders to be held in 1997. At the 1997 annual
meeting of the shareholders, the directors of Class I shall be elected for a
term of three (3) years and, after expiration of such term, shall thereafter be
elected every three (3) years for three (3) year terms. The initial directors of
Class II shall serve until the annual meeting of the shareholders to be held in
1998. At the 1998 annual meeting of the shareholders, the directors of Class II
shall be elected for a term of three (3) years and, after the expiration of such
term, shall thereafter be elected every three (3) years for three (3) year
terms. The initial directors of Class III shall serve until the annual meeting
of shareholders to be held in 1999. At the 1999 annual meeting of the
shareholders, the directors of Class III shall be elected for a term of three
(3) years and, after the expiration of such term, shall thereafter be elected
every three (3) years for three (3) year terms. The number of directors to be
elected, subject to the foregoing limits, shall be determined from time to time
by the Board of Directors. Each director shall serve until his or her successor
shall have been elected and shall qualify, even though his or her term of office
as herein provided has otherwise expired, except in the event of his or her
earlier resignation, removal or disqualification.

         Section 204.  Vacancies in the Board of Directors.  Subject to
the rights of the holders of any series of the Corporation's




                                       -3-

<PAGE>



Preferred Stock then outstanding, vacancies in the Board of Directors, including
vacancies resulting from an increase in the number of directors, shall be filled
by the affirmative vote of at least a majority of the remaining members of the
Board, even though less than a quorum, and each person so elected shall be a
director until his successor is elected by the shareholders. Any director
elected to fill a vacancy in the Board of Directors shall become a member of the
same class of directors in which the vacancy existed; but if the vacancy is due
to an increase in the number of directors, a majority of the members of the
Board of Directors shall designate such directorship as belonging to Class I,
Class II or Class III so as to maintain the three (3) classes of directors as
nearly equal in number as possible. Each director so elected shall hold office
for the unexpired term of the class to which he has been elected, and thereafter
until his or her successor shall have been duly elected and qualified, except in
the event of his or her earlier resignation, removal or disqualification.

         Section 205.  Resignations of Directors.  Any director may
resign at any time.  Such resignation shall be in writing, but the
acceptance thereof shall not be necessary to make it effective.

         Section 206. Compensation of Directors. No director shall be entitled
to any salary as such, but the Board of Directors may fix, from time to time, a
reasonable annual fee for acting as a director and a reasonable fee to be paid
each director for his or her services in attending meetings of the Board or
committees thereof.

         Section 207. Regular Meetings. Regular meetings of the Board of
Directors shall be held on such day, at such hour, and at such place, consistent
with applicable law, as the Board shall from time to time designate or as may be
designated in any notice from the Secretary calling the meeting. The Board of
Directors shall meet for reorganization at the first regular meeting following
the annual meeting of shareholders at which the directors are elected. Notice
need not be given of regular meetings of the Board of Directors which are held
at the time and place designated by the Board of Directors. If a regular meeting
is not to be held at the time and place designated by the Board of Directors,
notice of such meeting, which need not specify the business to be transacted
thereat and which may be either oral or written, shall be given by the Secretary
to each member of the Board at least twenty-four hours before the time of the
meeting.

         Section 208. Special Meetings. Special meetings of the Board of
Directors may be called by the Chairman of the Board or the Chief Executive
Officer and shall be called whenever a majority of the members of the Board so
request in writing. A special meeting of the Board of Directors shall be deemed
to be any meeting other




                                       -4-

<PAGE>



than the regular meeting of the Board of Directors. Notice of the time and place
of every special meeting, which need not specify the business to be transacted
thereat and which may be either oral or written, shall be given by the Secretary
to each member of the Board at least twenty-four hours before the time of such
meeting.

         Section 209. Reports and Records. The reports of officers and
committees and the records of the proceedings of all committees shall be filed
with the Secretary of the Corporation and presented to the Board of Directors,
if practicable, at its next regular meeting. The Board of Directors shall keep
complete records of its proceedings in a minute book kept for that purpose. When
a director shall request it, the vote of each director upon a particular
question shall be recorded in the minutes.

         Section 210. Committees. The following committees of the Board of
Directors may be established by the Board of Directors in addition to any other
committee the Board of Directors may in its discretion establish: (a) Executive
Committee; (b) Audit Committee; and (c) Compensation Committee.

         Section 211. Executive Committee. The Executive Committee shall consist
of at least two (2) directors. Meetings of the Committee may be called at any
time by the Chairman of the Executive Committee and shall be called whenever two
or more members of the Committee so request in writing. The Executive Committee
shall have and exercise the authority of the Board of Directors in the
management of the business of the Corporation between the dates of regular
meetings of the Board.

         Section 212. Audit Committee. The Audit Committee shall consist of at
least two (2) directors, a majority of which shall be independent. Meetings of
the Audit Committee may be called at any time by the Chairman of the Audit
Committee and shall be called whenever two or more members of the Committee so
request in writing. The Audit Committee shall have the following authority,
powers and responsibilities:

                  (a) To recommend each year to the Board the independent
accountants to audit the annual financial statements of the Corporation and its
consolidated subsidiaries and to review the fees charged for such audits or for
special engagements given to such accountants;

                  (b) To meet with the independent accountants, Chief Executive
Officer, Chief Financial Officer and any other Corporation executives as the
Audit Committee deems appropriate at such times as the Audit Committee shall
determine to review: (i) the scope of the audit plan; (ii) the Corporation's
financial state-




                                       -5-

<PAGE>



ments; (iii) the results of external and internal audits; (iv) the effectiveness
of the Corporation's system of internal controls; (v) any limitations imposed by
Corporation personnel on the independent public accountants; and (vi) such other
matters as the Audit Committee shall deem appropriate;

                  (c) To report to the entire Board at such time as the Audit 
Committee shall determine; and

                  (d) To take such other action as the Audit Committee shall
deem necessary or appropriate to assure that the interests of the Company are
adequately protected.

         Section 213. Compensation Committee. The Compensation Committee shall
consist of at least two (2) directors. Meetings of the Committee may be called
at any time by the Chairman of the Committee and shall be called whenever two or
more members of the Committee so request in writing. The Committee shall review
compensation of executive officers and make recommendations to the Board of
Directors regarding executive compensation and shall have such other duties as
the Board of Directors prescribes.

         Section 214. Appointment of Committee Members. The Board of Directors
shall appoint or shall establish a method of appointing the members of the
Executive, Audit and Compensation Committees and of any other committee
established by the Board of Directors, and the Chairman of each such committee,
to serve until the next annual meeting of shareholders.

         Section 215. Organization and Proceedings. Each committee of the Board
of Directors shall effect its own organization by the appointment of a Secretary
and such other officers, except the Chairman, as it may deem necessary. The
Secretary of the Executive Committee shall be the Secretary of the Corporation,
but the Secretary of the Audit and Compensation Committees and of any other
committee need not be the Secretary of the Corporation. A record of the
proceedings of all committees shall be kept by the Secretary of such committee
and filed and presented as provided in Section 209 of these Bylaws.

         Section 216. Committees. In the absence or disqualification of any
member of any committee established by the Board of Directors, the members
thereof who are present at any meeting of such committee and are not
disqualified from voting, whether or not they constitute a quorum, may
unanimously appoint another director to act at such meeting in the place of such
absent or disqualified member.





                                       -6-

<PAGE>



         Section 217. Absentee Participation in Meetings. A director may
participate in a meeting of the Board of Directors or a meeting of a committee
established by the Board of Directors by use of a conference telephone or
similar communications equipment, by means of which all persons participating in
the meeting can hear each other.

ARTICLE III. OFFICERS.

         Section 301. Officers. The officers of the Corporation shall be a
Chairman of the Board, a Chief Executive Officer, a President, one or more Vice
Presidents, a Secretary, a Treasurer, and such other officers and assistant
officers as the Board of Directors may from time to time deem advisable. Except
for the Chairman of the Board, Chief Executive Officer, President, Secretary and
Treasurer, the Board may refrain from filling any of the said offices at any
time and from time to time. The same individual may hold any two or more
offices. The following officers shall be elected by the Board of Directors at
the time, in the manner and for such terms as the Board of Directors from time
to time shall determine: Chairman of the Board, Chief Executive Officer,
President, Secretary, and Treasurer. The Chairman of the Board may appoint such
other officers and assistant officers as he may deem advisable provided such
officers or assistant officers have a title no higher than Vice President, who
shall hold office for such periods as the Chairman of the Board shall determine.
Any officer may be removed at any time, with or without cause, and regardless of
the term for which such officer was elected.

         Section 302. Chairman of the Board. The Chairman of the Board shall be
a member of the Board of Directors and shall preside at the meetings of the
Board and perform such other duties as may be prescribed by the Board of
Directors.

         Section 303. Chief Executive Officer. The Chief Executive Officer shall
have general supervision of all of the departments and business of the
Corporation; he or she shall prescribe the duties of the other officers and
employees and see to the proper performance thereof. The Chief Executive Officer
shall be responsible for having all orders and resolutions of the Board of
Directors carried into effect. The Chief Executive Officer shall execute on
behalf of the Corporation and may affix or cause to be affixed a seal to all
authorized documents and instruments requiring such execution, except to the
extent that signing and execution thereof shall have been delegated to some
other officer or agent of the Corporation by the Board of Directors or by the
Chief Executive Officer. The Chief Executive Officer shall be a member of the
Board of Directors. In the absence or disability of the Chairman of the Board or
his or her refusal to act, the Chief




                                       -7-

<PAGE>



Executive Officer shall preside at meetings of the Board. In general, the Chief
Executive Officer shall perform all the duties and exercise all the powers and
authorities incident to his or her office or as prescribed by the Board of
Directors.

         Section 304. President. The President shall perform such duties as are
incident to his or her office or prescribed by the Board of Directors or the
Chief Executive Officer. In the event of the absence or disability of the Chief
Executive Officer or his or her refusal to act, the President shall perform the
duties and have the powers and authorities of the Chief Executive Officer. The
President shall execute on behalf of the Corporation and may affix or cause to
be affixed a seal to all authorized documents and instruments requiring such
execution, except to the extent that signing and execution thereof shall have
been delegated to some other officer or agent of the Corporation by the Board of
Directors or the President.

         Section 305. Vice Presidents. The Vice Presidents shall perform such
duties, do such acts and be subject to such supervision as may be prescribed by
the Board of Directors, the Chief Executive Officer or the President. In the
event of the absence or disability of the Chief Executive Officer and the
President or their refusal to act, the Vice Presidents, in the order of their
rank, and within the same rank in the order of their seniority, shall perform
the duties and have the powers and authorities of the Chief Executive Officer
and President, except to the extent inconsistent with applicable law.

         Section 306. Secretary. The Secretary shall act under the supervision
of the Chief Executive Officer and President or such other officer as the Chief
Executive Officer or President may designate. Unless a designation to the
contrary is made at a meeting, the Secretary shall attend all meetings of the
Board of Directors and all meetings of the shareholders and record all of the
proceedings of such meetings in a book to be kept for that purpose, and shall
perform like duties for the standing committees when required by these Bylaws or
otherwise. The Secretary shall keep a seal of the Corporation, and, when
authorized by the Board of Directors, Chief Executive Officer or the President,
cause the seal to be affixed to any documents and instruments requiring it. The
Secretary shall perform such other duties as may be prescribed by the Board of
Directors, Chief Executive Officer, President or such other supervising officer
as the Chief Executive Officer or President may designate.

         Section 307.  Treasurer.  The Treasurer shall act under the
supervision of the Chief Executive Officer and President or such
other officer as the Chief Executive Officer or President may




                                       -8-

<PAGE>



designate. The Treasurer shall have custody of the Corporation's funds and such
other duties as may be prescribed by the Board of Directors, Chief Executive
Officer, President or such other supervising officer as the Chief Executive
Officer or President may
designate.

         Section 308. Assistant Officers. Unless otherwise provided by the Board
of Directors, each assistant officer shall perform such duties as shall be
prescribed by the Board of Directors, Chief Executive Officer, President or the
officer to whom he or she is an assistant. In the event of the absence or
disability of an officer or his or her refusal to act, his or her assistant
officers shall, in the order of their rank, and within the same rank in the
order of their seniority, have the powers and authorities of such officer.

         Section 309. Compensation. Unless otherwise provided by the Board of
Directors or the Compensation Committee, the salaries and compensation of all
officers and assistant officers, except the Chairman of the Board, Chief
Executive Officer and President, shall be fixed by or in the manner designated
by the Chief Executive Officer.

         Section 310. General Powers. The officers are authorized to do and
perform such corporate acts as are necessary in the carrying on of the business
of the Corporation, subject always to the directions of the Board of Directors.

ARTICLE IV. PERSONAL LIABILITY AND INDEMNIFICATION.

         Section 401. Personal Liability of Directors.

                  (a) A director of this Corporation shall not be personally
liable, as such, for monetary damages for any action taken, or any failure to
take any action, unless:

                           (i) the director has breached or failed to perform
the duties of his office under Chapter 17, Subchapter B of the Pennsylvania
Business Corporation Law of 1988 (which, as amended from time to time, is
hereafter called the Business Corporation Law); and

                           (ii) the breach or failure to perform constitutes
self-dealing, willful misconduct or recklessness.

                  (b) This Section 401 shall not apply to a director's liability
for monetary damages to the extent prohibited by Section 1713(b) of the Business
Corporation Law.





                                       -9-

<PAGE>



         Section 402. Mandatory Indemnification. The Corporation shall, to the
fullest extent permitted by applicable law, indemnify its directors and officers
who were or are a party or are threatened to be made a party to any threatened,
pending or completed action, suit or proceeding, whether civil, criminal,
administrative or investigative (whether or not such action, suit or proceeding
arises or arose by or in the right of the Corporation or other entity) by reason
of the fact that such director or officer is or was a director or officer of the
Corporation or is or was serving at the request of the Corporation as a
director, officer, employee, general partner, agent or fiduciary of another
corporation, partnership, joint venture, trust or other enterprise (including
service with respect to employee benefit plans), against expenses (including,
but not limited to, reasonable attorneys' and investigation fees and costs),
judgments, fines (including excise taxes assessed on a person with respect to
any employee benefit plan) and amounts paid in settlement actually and
reasonably incurred by such director or officer in connection with such action,
suit or proceeding, except as otherwise provided in Section 404 hereof. Persons
who were directors or officers of the Corporation prior to the date this Section
is approved by members of the Corporation, but who do not hold such office on or
after such date, shall not be covered by this Section 402. A director or officer
of the Corporation entitled to indemnification under this Section 402 is
hereafter called a "person covered by Section 402 hereof".

         Section 403. Expenses. Expenses incurred by a person covered by Section
402 hereof in defending a threatened, pending or completed civil or criminal
action, suit or proceeding shall be paid by the Corporation in advance of the
final disposition of such action, suit or proceeding upon receipt of an
undertaking by or on behalf of such person to repay such amount if it shall
ultimately be determined that such person is not entitled to be indemnified by
the Corporation, except as otherwise provided in Section 404.

         Section 404. Exceptions. No indemnification under Section 402 or
advancement or reimbursement of expenses under Section 403 shall be provided to
a person covered by Section 402 hereof: (a) with respect to expenses or the
payment of profits arising from the purchase or sale of securities of the
Corporation in violation of Section 16(b) of the Securities Exchange Act of
1934, as amended; (b) if a final unappealable judgment or award establishes that
such director or officer engaged in intentional misconduct or a transaction from
which the director or officer derived an improper personal benefit; (c) for
expenses or liabilities of any type whatsoever (including, but not limited to,
judgments, fines, and amounts paid in settlement) which have been paid directly
to, or for the benefit of, such person by an




                                      -10-

<PAGE>



insurance carrier under a policy of officers' and directors' liability insurance
whose premiums are paid for by the Corporation or by an individual or entity
other than such director or officer; and (d) for amounts paid in settlement of
any threatened, pending or completed action, suit or proceeding without the
written consent of the Corporation, which written consent shall not be
unreasonably withheld. The Board of Directors of the Corporation is hereby
authorized, at any time by resolution, to add to the above list of exceptions
from the right of indemnification under Section 402 or advancement or
reimbursement of expenses under Section 403, but any such additional exception
shall not apply with respect to any event, act or omission which occurred prior
to the date that the Board of Directors in fact adopts such resolution. Any such
additional exception may, at any time after its adoption, be amended,
supplemented, waived or terminated by further resolution of the Board of
Directors of the Corporation.

         Section 405. Continuation of Rights. The indemnification and
advancement or reimbursement of expenses provided by, or granted pursuant to,
this Article IV shall continue as to a person who has ceased to be a member,
director or officer of the Corporation, and shall inure to the benefit of the
heirs, executors and administrators of such person.

         Section 406. General Provisions.

                  (a) The term "to the fullest extent permitted by applicable
law", as used in this Article IV shall mean the maximum extent permitted by
public policy, common law or statute. Any person covered by Section 402 hereof
may, to the fullest extent permitted by applicable law, elect to have the right
to indemnification or to advancement or reimbursement of expenses, interpreted,
at such person's option; (i) on the basis of the applicable law on the date this
Section was approved by the shareholders; or (ii) on the basis of the applicable
law in effect at the time of the occurrence of the event, act or omission giving
rise to the action, suit or proceeding, or (iii) on the basis of the applicable
law in effect at the time indemnification is sought.


                  (b) The right of a person covered by Section 402 hereof to be
indemnified or to receive an advancement or reimbursement of expenses pursuant
to Section 403 (i) may be enforced as a contract right pursuant to which the
person entitled thereto may bring suit as if the provisions hereof were set
forth in a separate written contract between the Corporation and such person;
(ii) to the fullest extent permitted by applicable law, is intended to be
retroactive and shall be available with respect to events, acts or omissions
occurring prior to the adoption hereof; and (iii) shall




                                      -11-

<PAGE>



continue to exist after the rescission or restrictive modification (as
determined by such person) of any provision of this Article IV with respect to
events, acts and omissions occurring before such rescission or restrictive
modification is adopted.

                  (c) If a request for indemnification or for the advancement or
reimbursement of expenses pursuant hereto is not paid in full by the Corporation
within thirty (30) days after a written claim has been received by the
Corporation together with all supporting information reasonably requested by the
Corporation, the claimant may at any time thereafter bring suit against the
Corporation to recover the unpaid amount of the claim (plus interest at the
prime rate announced from time to time by the Corporation's primary lending
bank) and, if successful in whole or in part, the claimant shall be entitled
also to be paid the expenses (including, but not limited to, attorneys' and
investigation fees and costs) of prosecuting such claim. Neither the failure of
the Corporation (including its Board of Directors or independent legal counsel)
to have made a determination prior to the commencement of such action that
indemnification of or the advancement or reimbursement of expenses to the
claimant is proper in the circumstances, nor an actual determination by the
Corporation (including its Board of Directors or independent legal counsel) that
the claimant is not entitled to indemnification or to the reimbursement or
advancement of expenses, shall be a defense to the action or create a
presumption that the claimant is not so entitled.

                  (d) The indemnification and advancement or reimbursement of
expenses provided by, or granted pursuant to, this Article IV shall not be
deemed exclusive of any other rights to which those seeking indemnification or
advancement or reimbursement of expenses may be entitled under any bylaw,
agreement, vote of shareholders or disinterested directors or otherwise.

                  (e) Nothing contained in this Article IV shall be construed to
limit the rights and powers the Corporation possesses under Chapter 17,
Subchapter D of the Business Corporation Law, or otherwise, including, but not
limited to, the powers to purchase and maintain insurance, create funds to
secure or insure its indemnification obligations, and any other rights or powers
the Corporation may otherwise have under applicable law.

                  (f) The provisions of this Article IV may, at any time (and
whether before or after there is any basis for a claim for indemnification or
for the advancement or reimbursement of expenses pursuant hereto), be amended,
supplemented, waived, or




                                      -12-

<PAGE>



terminated, in whole or in part, with respect to any person covered by Section
402 hereof by a written agreement signed by the Corporation and such person.

                  (g) The Corporation shall have the right to appoint the
attorney for a person covered by Section 402 hereof, provided such appointment
is not unreasonable under the circumstances.

         Section 407. Optional Indemnification. The Corporation may, to the
fullest extent permitted by applicable law, indemnify, and advance or reimburse
expenses for, persons in all situations other than that covered by Section 402.

ARTICLE V. SHARES OF CAPITAL STOCK.

         Section 501. Authority to Sign Share Certificate. Every share
certificate of the Corporation shall be signed by the Chairman, Chief Executive
Officer or the President and by the Secretary or one of the Assistant
Secretaries. If the certificate is signed by a transfer agent or registrar, the
signature of any officer of the Corporation on the certificate may be facsimile,
engraved or printed.

         Section 502. Lost or Destroyed Certificates. Any person claiming a
share certificate to be lost, destroyed or wrongfully taken shall receive a
replacement certificate if such shareholder: (a) requests such replacement
certificate before the Corporation has notice that the shares have been acquired
by a bona fide purchaser; (b) files with the Corporation an indemnity bond
deemed sufficient by the Board of Directors; and (c) satisfies any other
reasonable requirements fixed by the Board of Directors.

ARTICLE VI. GENERAL.

         Section 601.  Fiscal Year.  The fiscal year of the Corporation
shall be determined by the Board of Directors.

         Section 602. Record Date. The Board of Directors may fix any time prior
to the date of any meeting of shareholders as a record date for the
determination of shareholders entitled to notice of, or to vote at, the meeting,
which time, except in the case of an adjourned meeting, shall be not more than
ninety (90) days prior to the date of the meeting of shareholders. The Board of
Directors may fix any time whatsoever (whether or not the same is more than
ninety (90) days) prior to the date for the payment of any dividend or
distribution, or the date for the allotment of rights, or the date when any
change or conversion or exchange of shares will be made or will go into effect,
as a record date for the determination




                                      -13-

<PAGE>



of the shareholders entitled to receive payment of any such dividend or
distribution, or to receive any such allotment of rights, or to exercise the
rights in respect to any such change, conversion or exchange of shares.

         Section 603. Emergency Bylaws. In the event of any emergency resulting
from an attack on the United States, a nuclear disaster or another catastrophe
as a result of which a quorum cannot be readily assembled and during the
continuance of such emergency, the following Bylaw provisions shall be in
effect, notwithstanding any other provisions of these Bylaws.

                  (a) A meeting of the Board of Directors or of any committee
thereof may be called by any officer or director upon one hour's notice to all
persons entitled to notice whom, in the sole judgment of the notifier, it is
feasible to notify;

                  (b) The director or directors in attendance at the meeting of 
the Board of Directors or of any committee thereof shall constitute a quorum; 
and

                  (c) These Bylaws may be amended or repealed, in whole or in
part, by a majority vote of the directors attending any meeting of the Board of
Directors, provided such amendment or repeal shall only be effective for the
duration of such emergency.

         Section 604. Severability. If any provision of these Bylaws is illegal
or unenforceable as such, such illegality or unenforceability shall not affect
any other provision of these Bylaws and such other provisions shall continue in
full force and effect.

ARTICLE VII. AMENDMENTS.

         Section 701. Amendment or Repeal by the Board of Directors. Except as
provided by applicable law, these Bylaws may be amended or repealed, in whole or
in part, by a majority vote of the incumbent directors (as defined herein) on
the Board of Directors. The term "incumbent director", as used herein, shall
mean any director of the Corporation on the date hereof and any other director
whose election or appointment by the Board of Directors of the Corporation, or
whose nomination for election by the shareholders of the Corporation, was
approved by a vote of at least a majority of the directors then in office who
either were directors on the date hereof or whose election or appointment or
nomination for election was previously so approved.

         Section 702. Amendment or Repeal by Shareholders. These Bylaws may be
amended or repealed, in whole or in part, by




                                      -14-

<PAGE>


shareholders as follows: (i) in the case of an amendment or repeal which has
previously received the approval of at least a majority of the incumbent
directors (as defined herein) on the Board of Directors, by a majority of the
votes cast by shareholders at any duly convened annual or special meeting of the
shareholders; and (ii) in the case of an amendment or repeal which has not
previously received the approval of at least a majority of the incumbent
directors of the Board of Directors, by the affirmative vote of the shareholders
entitled to cast at least sixty-five percent (65%) of the votes entitled to be
cast by all shareholders at any duly convened annual or special meeting of the
shareholders. This Section 702 may be amended or repealed, in whole or in part,
only by the affirmative vote of the shareholders entitled to cast at least
sixty-five percent (65%) of the votes entitled to be cast by all shareholders at
any duly convened annual or special meeting of the shareholders. The term
"incumbent director", as used herein, shall mean any director of the Corporation
on the date hereof and any other director whose election or appointment by the
Board of Directors of the Corporation, or whose nomination for election by the
shareholders of the Corporation, was approved by a vote of at least a majority
of the directors then in office who either were directors on the date hereof or
whose election or appointment or nomination for election was previously so
approved.

         Section 703. Recording Amendments. The text of all amendments to these
Bylaws shall be attached hereto, and a notation of the date of its adoption and
a notation of whether it was adopted by the directors or the shareholders shall
be made in Section 802 hereof.


ARTICLE VIII. ADOPTION OF BYLAWS AND RECORD OF AMENDMENTS THERETO.

         Section 801. Adoption and Effective Date. These Bylaws have been
adopted and approved by the Board of Directors of the Corporation on September
27, 1996 and by the shareholders of the Corporation on September 27, 1996. These
Bylaws shall be effective as of September 27, 1996.

         Section 802.  Amendments to Bylaws.

Section Amended                    Date Amended                Adopted By
- ---------------                    ------------                ----------















                                      -15-





<PAGE>

                                 NCO GROUP, INC.
                              

         INCORPORATED UNDER THE LAWS OF THE COMMONWEALTH OF PENNSYLVANIA


     NUMBER                                                       SHARES
 ---------------                                              --------------- 
|               |                                            |               |
|               |                                            |               |
|               |                                            |               |
 ---------------                                              --------------- 
  COMMON STOCK                                                SEE REVERSE FOR
                                                            CERTAIN DEFINITIONS

                                                             CUSIP 628858102

THIS IS TO CERTIFY THAT


IS THE OWNER OF


    FULLY PAID AND NON-ASSESSABLE SHARES OF THE COMMON STOCK, NO PAR VALUE, OF


        ======================== NCO GROUP, INC. ========================


transferable on the books of the Corporation by the holder hereof in person or
by duly authorized attorney upon surrender of this certificate properly
endorsed.

The shares represented by this certificate are issued and held subject to all of
the restrictions, conditions and provisions set forth in the Articles of
Incorporation of the Corporation, to all of which the holder hereof agrees by
the acceptence of this certificate.

This Certificate is not valid unless countersigned and registered by the
Transfer Agent and Registrar.

WITNESS the facsimile seal of the Corporation and facsimile signatures of its
duly authorized officers.


Dated:


                                 NCO GROUP, INC.
                                    CORPORATE
                                      SEAL
                                      1996
                                  PENNSYLVANIA
/s/                                                   /s/
- ---------------------------                           ------------------------
       SECRETARY                                             PRESIDENT




COUNTERSIGNED AND REGISTERED:
                  ChaseMellon Shareholder                     TRANSFER AGENT &
                   Services, L.L.C.                                  REGISTRAR 


                                                          AUTHORIZED SIGNATURE


<PAGE>

                              NCO GROUP, INC.
 
         The Corporation will furnish to any shareholder upon request and
without charge, a full or summary statement of the designations, voting rights,
preferences, limitations and special rights of the shares of each
class or series capital stock authorized to be issued so far as they have been
fixed and determined and the authority of the board of directors to fix and
determine the designations, voting rights, preferences, limitations and special
rights of the classes and series of shares of the Corporation.


         The following abbreviations, when used in the inscription on the face
of this certificate, shall be construed as though they were written out in full
according to applicable laws or regulations:
<TABLE>
<CAPTION>
<S>                                                      <C>   

TEN COM  -     as tenants in common                      UNIF GIFT MIN ACT - ________Custodian________             
TEN ENT  -     as tenants by the entireties                                  (Cust)           (Minor)
JT TEN   -     as joint tenants with right of                   under Uniform Gifts to Minors
                  survivorship and not as tenants               Act ________________________________                       
                  in common                                                        (State)
</TABLE>

     Additional abbreviations may also be used though not in the above list.

         For Value Received, _______________________________________ hereby
sell, assign and transfer

PLEASE INSERT SOCIAL SECURITY OR OTHER
     IDENTIFYING NUMBER OF ASSIGNEE

 --------------------------------------
|                                      |
|                                      |
|                                      |
 --------------------------------------

unto
- -------------------------------------------------------------------------------
            (PLEASE PRINT OR TYPEWRITE NAME AND ADDRESS OF ASSIGNEE)

- -------------------------------------------------------------------------------

- -------------------------------------------------------------------------------
                                                                         Shares
- ------------------------------------------------------------------------
 the Common Stock represented by the within Certificate, and do hereby

 irrevocably constitute and appoint 
                                    -------------------------------------------
                                                                       Attorney
- ----------------------------------------------------------------------
to transfer the said shares on the books of the within named Corporation
with full power of substitution in the premises.




Dated,
      -----------------------


                                          
                                      -----------------------------------------
                                      NOTICE:  THE SIGNATURE TO THIS ASSIGNMENT
                                      MUST  CORRESPOND WITH THE NAME AS WRITTEN
                                      UPON THE FACE OF THE CERTIFICATE, IN EVERY
                                      PARTICULAR,    WITHOUT    ALTERATION   OR
                                      ENLARGEMENT, OR ANY CHANGE WHATEVER.







<PAGE>
                                                                     EXHIBIT 5.1
     
                                                             (215) 569-5500




                                October 16, 1996


NCO Group, Inc.
1740 Walton Road
Blue Bell, PA 19422-0987

         Re:  NCO Group, Inc.. Registration Statement
              on Form S-1 (File No. 333-11745  )
              -----------------------------------------

Gentlemen:

         We have acted as counsel to NCO Group, Inc. (the "Company") in
connection with the Registration Statement on Form S-1 (the "Registration
Statement") filed by the Company with the Securities and Exchange Commission
pursuant to the Securities Act of 1933, as amended, relating to (i) the offer
and sale by the Company of 2,500,000 shares of Common Stock, no par value (the
"Common Stock") and (ii) the offer and sale by the Selling Shareholders named in
the Registration Statement ("Selling Shareholders") of up to 375,000 shares of
Common Stock to be purchased at the option of the Underwriters to cover
over-allotments, if any. This opinion is furnished pursuant to the requirements
of Item 601(b)(5) of Regulation S-K.

         In rendering this opinion, we have examined only the following
documents: (i) the Company's Amended and Restated Articles of Incorporation and
Bylaws, (ii) resolutions adopted by the Board of Directors relating to the
Offering, (iii) the Company's minute book and stock records books since the date
of incorporation of NCO Group, Inc. and (iv) the Registration Statement, as
amended. We have not performed any independent investigation other than the
document examination described. We have assumed and relied, as to questions of
fact and mixed questions of law and fact, on the truth, completeness,
authenticity and due authorization of all certificates, documents and records
examined and the genuineness of all signatures. This


<PAGE>


NCO Group, Inc.
October 16, 1996
Page 2




opinion is limited to the laws of the Commonwealth of Pennsylvania.

         Based upon and subject to the foregoing, we are of the opinion that (i)
the shares of Common Stock of the Company which are being offered and sold by
the Company pursuant to the Registration Statement, when sold in the manner and
for the consideration contemplated by the Registration Statement, will be
legally issued, fully paid and non-assessable, and (ii) the shares of Common
Stock of the Company which are being offered and sold by the Selling
Shareholders pursuant to the Registration Statement are legally issued, fully
paid and non-assessable.

         We hereby consent to the filing of this opinion as an Exhibit to the
Registration Statement and to the reference to our firm under the caption "Legal
Matters" in the Prospectus, which is part of the Registration Statement.

                                      Sincerely,



                                      /s/ Blank Rome Comisky & McCauley
                                      ---------------------------------
                                      BLANK ROME COMISKY & McCAULEY







<PAGE>

                              EMPLOYMENT AGREEMENT


         EMPLOYMENT AGREEMENT, dated as of the _____ day of _____________ 1996,
between NCO FINANCIAL SYSTEMS, INC., a Pennsylvania corporation with its
principal offices at 1740 Walton Road, Blue Bell, PA 19422 (the "Company") and
BERNARD R. MILLER, an individual residing at 1723 Country Club Drive, Cherry
Hill, N.J., (the "Employee").

         In consideration of their mutual promises and covenants set forth
herein, and intending to be legally bound hereby, the Company and the Employee
agree as follows:

         1.       Employment.  The Company hereby employs the Employee and
the Employee accepts such employment on the terms and conditions
hereinafter set forth.

         2.       Term.  The term of this Agreement shall be for a period
of five (5) years commencing on the date hereof (the "Term").

         3. Duties. The Employee is engaged hereunder as the Company's Senior
Vice President with his duties including, but not being limited to, heading and
advising on general planning and development strategies for the Company, and
such other or further duties and services of a similar nature as may be
reasonably required of him or assigned to him by the Company's Chief Executive
Officer or Board of Directors. Employee shall at all times be subject to the
supervision of the President and Board of Directors of the Company.

         The Employee shall devote his full business time, attention, energies
and best efforts to the performance of his duties hereunder and to the promotion
of the business and interests of the Company and of any corporate subsidiaries
or affiliated companies.

         4.       Compensation; Benefits; and Expenses.

                  (a) Compensation. In addition to the items set forth below,
the Employee's compensation for the services to be provided by him pursuant to
this Agreement is set forth on the attached Exhibit "A".

                  (b) Benefits.  The Employee shall be entitled to
participate in all insurance, vacation and other fringe benefit

                                        1

<PAGE>



programs of the Company to the extent and on the same terms and conditions as
are accorded to other executive employees of the Company. As part of the above,
the Employee's benefits shall include disability insurance (75% of the Base
Salary)commencing as of June 1, 1994, with respect to life insurance, in
addition to the Company's rights as set forth at paragraph 5 below, the Company
agrees to pay up to $1,500 per quarter (three (3) month period) toward any
additional life insurance owned or beneficially owned by the Employee upon
presentation by the Employee of premium invoices to the Company and the company
shall receive the right to the equity held in such policy, with the death
benefit payable to the Employee or the Employee's designated beneficiaries net
of such equity in the policy. The Employee and the Company agree that the sole
tax implication of this Agreement is that the Company shall include the
"economic benefit" of such policy annually in the Employee's compensation.
Furthermore, the Employee shall receive a car leased by the Company, to the
Employee's reasonable satisfaction.

                  (c) Business Expenses. The Company will pay, or reimburse the
Employee for, all ordinary and reasonable out-of-pocket business expenses
incurred by the Employee in connection with his performance of services
hereunder during the employment term in accordance with the Company's expense
authorization and approval procedures then in effect upon presentation to the
Company of an itemized account and written proof of such expenses. All expenses
related to the operation of the Employee's car shall be covered by the Company.

                  (d) Entire Compensation.  The compensation provided for
in this Agreement is in full payment of the services to be rendered
by the Employee to the Company hereunder.

         5. Insurance. The Company, in its sole discretion and at its own
expense, may apply for and procure in its own name and for its own benefit or
the benefit of the Employee key man or buy-sell life insurance on the life of
the Employee in any amount or amounts considered advisable by the Company, and
the Employee shall submit to any medical or other examination and execute and
deliver such application or other instrument as may be reasonably necessary to
effectuate such insurance. The Company shall also have the right to assume any
insurance policies of the Employee in existence at the time employment hereunder
commences. At such time as the

                                        2

<PAGE>



Employee's employment is terminated or if the Employee ceases to be a
shareholder in the Company, the Employee shall have the right to purchase from
the Company any insurance policies at such policy's cash surrender value, owned
in whole or in part by the Company on the life or health of the Employee.

         6.       Death or Total Disability of the Employee.

                  (a) Death. In the event of the death of the Employee during
the Term of this Agreement or any extension thereof, compensation payments shall
continue in accordance with the provisions of paragraph 8 of this Agreement.

                  (b) Total Disability. In the event of the Total Disability (as
that term is hereinafter defined) of the Employee, the Company shall have the
right to terminate the Employee's employment hereunder by giving the Employee
thirty (30) days' written notice thereof. The foregoing notwithstanding,
compensation payments shall continue in accordance with the provisions of
paragraph 8 of this Agreement, provided that if the Employee, during any period
of disability, including after termination of this Agreement, receives any
periodic payments representing lost compensation under any health and accident
policy or under any salary continuation insurance policy, the premiums for which
have been paid by the Company, the amount of the Base Salary that the Employee
would be entitled to receive from the Company shall be decreased by the amounts
of such payments.

                  The term "Total Disability," when used herein, shall mean a
mental, emotional or physical condition which rendered the Employee for a period
of six (6) consecutive months, during the Term of this Agreement, unable or
incompetent to carry out, on a substantially full-time basis, the job
responsibilities he held or tasks that he was assigned at the time the
disability was incurred. The Employee agrees, in the event of any dispute as to
the determination made pursuant to this paragraph, to submit to a physical or
other examination by a licensed physician selected by the Company, the cost of
which examination shall be paid by the Company.

         7. Termination of Employment. In addition to termination pursuant to 
paragraph 6 above, the Company, following prior written notice to the Employee,
may discharge  the Employee and thereby terminate his employment hereunder for 
the following reasons: (a) ("for cause") (i) habitual intoxication; (ii) refusal
to submit to treatment of an existing drug addiction; (iii) conviction of a 
felony; (iv) willful misconduct by the Employee in connection with the 
performance of his duties; (v) dishonesty, fraud or misappropriation of funds 
of the Company; (vi) insubordination or refusal to comply with a lawful 
directive of the Chief Executive Officer of the Company or his designee; or 
(vii) the Employee's breach of this Agreement in any manner or respect which is
committed in bad faith and without reasonable belief that such action is in the
best interest of the Company.

                                       3
<PAGE>

         8. Payment Upon Termination. If the Employee dies during the Term, or
if this Agreement is terminated by the Company for any reason other than the
causes set forth in paragraph 7 hereof, the Company shall continue to pay the
Employee's full compensation, including bonuses, for the balance of the Term.
Such compensation shall be paid to the Employee, or his widow, or, if she is not
then living, to the Employee's estate. If the Employee is terminated for any
reason set forth in Section 7 hereof or if the Employee voluntarily terminates
his employment, he shall receive no further compensation except such amounts as
shall have accrued as of the date of termination.

         9. Non-Disclosure. The Employee recognizes and acknowledges that he
will have access to certain confidential information of the Company and that
such information constitutes valuable, special and unique property of the
Company. The Employee agrees that he will not, for any reason or purpose
whatsoever, during or after the term of his employment, disclose any of such
confidential information to any party without express authorization of the
Company, except as necessary in the ordinary course of performing his duties
hereunder.


         10. Noncompetition. The Employee agrees that during the term of this
Agreement and any extension thereof, and for a period of two (2) years after the
Company ceases to pay the Employee any compensation pursuant to the terms of
this Agreement, the Employee shall not, unless acting pursuant hereto or with
the prior written consent of the Board of Directors of the Company, directly or
indirectly:

                  (a) solicit business from or perform services for, any person,
company or other entity which at any time during the Employee's employment by
the Company is a client or customer of the Company if such business or services
are of the same general character as those engaged in or performed by the
Company;

                  (b)      solicit for employment or in any other fashion hire
any of the employees of the Company;

                  (c) own, manage, operate, finance, join, control or
participate in the ownership, management, operation, financing or control of, or
be connected as an officer, director, employee, partner, principal, agent,
representative, consultant or otherwise with any business or enterprise engaged
in the business of debt collection or any other business engaged in by the
Company or any of its affiliates in all those geographic areas in which the
Company or any of its affiliates does business;

                                        4

<PAGE>



                  (d) use or permit his name to be used in connection with any
business or enterprise engaged in the business of debt collection or any other
business engaged in by the Company or any of its affiliates in all those
geographic area in which the Company or any of its affiliates does business; or

                  (e) use the name of the Company or any name similar thereto,
but nothing in this clause shall be deemed, by implication, to authorize or
permit use of such name after expiration of the period covered by this
paragraph.

In the event that any provisions of this paragraph should ever be adjudicated to
exceed the time, geographic, service or product limitations permitted by
applicable law in any jurisdiction, then such provisions shall be deemed
reformed in such jurisdiction to the maximum time, geographic, service or
product limitations permitted to applicable law.

         11.      Equitable Relief; Survival.

                  (a) The Employee acknowledges that the restrictions contained
in paragraphs 9 and 10 hereof are, in view of the nature of the business of the
Company, reasonable and necessary to protect the legitimate interests of the
Company, and that any violation of any provisions of those paragraph will result
in irreparable injury to the Company. The Employee also acknowledges that the
Company shall be entitled to temporary and permanent injunctive relief, without
the necessity of proving actual damages, and to an equitable accounting of all
earnings, profits and other benefits arising from any such violation, which
rights shall be cumulative and in addition to any other rights or remedies to
which the Company may be entitled. In the event of any such violation, the
Company shall be entitled to commence and action for temporary and permanent
injunctive relief and other equitable relief in any court of competent
jurisdictions and Employee further irrevocably submits to the jurisdiction of
any Pennsylvania court of Federal court sitting in the Eastern District of
Pennsylvania over any suit, action or proceeding arising out of or relating to
paragraphs 8 or 9. The Employee hereby waives, to the fullest extent permitted
by law, any objection that he may now or hereafter have to such jurisdiction or
to the venue of any such suit, action or proceeding brought in such a court and
any claim that such suit, action or proceeding has been brought in any
inconvenient forum. Effective

                                        5

<PAGE>



service of process may be made upon the Employee by mail under the notice
provisions contained in paragraph 14 hereof.

                  (b)      Survival of Covenants.  The provisions of paragraphs
8, 9 and 10 shall survive the termination of this Agreement.

         12. Remedies Cumulative; No Waiver. No remedy conferred upon the
Company by this Employment Agreement is intended to be exclusive of any other
remedy, and each and every such remedy shall be cumulative and shall be in
addition to any other remedy given hereunder or now or hereafter existing at law
or in equity. No delay or omission by the Company in exercising any right,
remedy or power hereunder or existing at law or in equity shall be construed as
a waiver thereof, and any such right, remedy or power may be exercised by the
Company from time to time and as often as may be deemed expedient or necessary
by the Company in its sole discretion.

         13. Enforceability. If any provision of this Agreement shall be invalid
or unenforceable, in whole or in part, then such provision shall be deemed to be
modified or restricted to the extent and in the manner necessary to render the
same valid and enforceable, or shall be deemed excised from this Agreement, as
the case may require, and this Agreement shall be construed and enforced to the
maximum extent permitted by law, as if such provision had been originally
incorporated herein as so modified or restricted, or as if such provision had
not been originally incorporated herein, as the case may be.

         14. Notices. All notices, request, demands, claims and other
communications hereunder will be in writing. Any notices, requests, demands,
claims or communications hereunder shall be deemed fully given if such are sent
by registered or certified mail, return receipt requested, postage prepaid, and
addressed to the intended recipient as set forth below:

                  If to the Company:  1740 Walton Road
                                                   Blue Bell, PA  19422

                  with copy to:                    Joshua Gindin, Esquire
                                                   230 S. Broad St., 20th Floor
                                                   Philadelphia, PA  19102


                                        6

<PAGE>



                  If to the Employee:                1723 Country Club Drive
                                                     Cherry Hill, NJ  08003


Any party hereto may give any notice, request, demand, claim or other
communication hereunder using any other means (including personal delivery,
expedited courier, messenger service, telecopy, facsimile, telex, ordinary mail,
or electronic mail), but no such notice, request, demand, claim, or other
communication shall be deemed to have been duly given unless and until it
actually is received by the individual for whom it is intended. Any party hereto
may change the address to which notices, requests, demands, claims, and other
communications hereunder are to be delivered by giving the other parties hereto
notice in the manner herein set forth.

         15. Governing Law. This Agreement shall be governed by and construed in
accordance with the internal laws (and not the law of conflicts) of the
Commonwealth of Pennsylvania.

         16. Indemnification: The Company shall indemnify the Employee and hold
him harmless for all acts or decisions made by him in good faith while
performing services for the Company. the Company shall pay all expenses
including attorney's fees, actually and necessarily incurred by the Employee in
connection with the defense of any act, suit or proceeding and in connection
with any related appeal including the cost of court settlements.

         17. Contents of Agreement; Amendment and Assignment. This Agreement
sets forth the entire understanding between the parties hereto with respect to
the subject matter hereof and supersedes and is instead of all other employment
arrangement between the Employee and the Company. This agreement cannot be
changed, modified or terminated except upon written amendment duly executed by
the parties hereto. All of the terms and provisions of this Agreement shall be
binding upon and inure to the benefit of and be enforceable by the respective
heirs, representatives, successors

                                        7

<PAGE>



and assigns of the parties hereto, except that the duties and responsibilities
of the Employee hereunder are of a personal nature and shall not be assignable
in whole or in part by the Employee.

         IN WITNESS WHEREOF, this Agreement has been executed by the parties on
the date first above written.



Attest:                                        NCO Financial Systems, Inc.



                      [SEAL]                   BY:
                                                  --------------------------
                                                  Michael Barrist, President


Witness:                                       The Employee:



 ---------------------------                   -----------------------------
                                               Bernard R. Miller

                                        8

<PAGE>



                                   EXHIBIT "A"
                                  COMPENSATION


A.       Base Salary: The Employee shall be paid a base salary of One
         Hundred Thirty Five Thousand Dollars ($135,000) per year (the
         "Base Salary"), to be adjusted each year in accordance with
         the Consumer Price Index ("CPI") in effect for such year,
         payable in installments, in arrears, in accordance with the
         Company's regular payroll practices, but not less often than
         monthly.


B.       Bonus: The Employee shall, in addition to the Base Salary,
         receive an annual bonus as shall be determined by the
         Company's Board of Directors.


C.       Stock Option Plan: The Employee shall participate in such
         Stock Option Plan or Plans as shall be determined by the
         Company's Board of Directors.







                                        9


<PAGE>

                              EMPLOYMENT AGREEMENT


         EMPLOYMENT AGREEMENT, dated as of the _____ day of _____________ 1996,
between NCO FINANCIAL SYSTEMS, INC., a Pennsylvania corporation with its
principal offices at 1740 Walton Road, Blue Bell, PA 19422 (the "Company") and
MICHAEL BARRIST, an individual, residing at 280 Kerry Lane, Blue Bell, PA 19422,
(the "Executive").

         In consideration of their mutual promises and covenants set forth
herein, and intending to be legally bound hereby, the Company and the Executive
agree as follows:

         1.       Employment.  The Company hereby employs the Executive and
the Executive accepts such employment on the terms and conditions
hereinafter set forth.

         2.       Term.  The term of this Agreement shall be for a period
of five (5) years commencing on the date hereof (the "Term").

         3.       Duties.  The Executive is engaged hereunder as the
Company's President and Chief Executive Officer.  During the Term
the Executive shall devote his full business time to the operations
of the Company and shall perform duties customarily incident to
such offices and all other duties the Board of Directors of the
Company may from time to time assign to him.

         4.       Compensation; Benefits; and Expenses.

                  (a) Compensation. In addition to the items set forth below,
the Executive's compensation for the services to be provided by him pursuant to
this Agreement is set forth on the attached Exhibit "A".

                  (b) Benefits. The Executive shall be entitled to participate
in all insurance, vacation and other fringe benefit programs of the Company to
the extent and on the same terms and conditions as are accorded to other
executive employees of the Company. In addition, the Executive shall be entitled
to such other benefits as may be commensurate with his status as President and
Chief Executive Officer of the Company. Furthermore, the Executive shall receive
a car leased by the Company, to the Executive's reasonable satisfaction and the
Company shall make available, from time-to-time and as needed, as the Executive,
in


                                        1

<PAGE>



his sole discretion may determine, a four (4) wheel drive vehicle, selected by
the Executive.

                  (c) Business Expenses. The Company will pay, or reimburse the
Executive for, all ordinary and reasonable out-of-pocket business expenses
incurred by the Executive in connection with his performance of services
hereunder during the employment term in accordance with the Company's expense
authorization and approval procedures then in effect upon presentation to the
Company of an itemized account and written proof of such expenses. All expenses
related to the operation of the Executive's cars shall be covered by the
Company.

                  (d) Entire Compensation.  The compensation provided for
in this Agreement is in full payment of the services to be rendered
by the Executive to the Company hereunder.

         5. Insurance. The Company, in its sole discretion and at its own
expense, may apply for and procure in its own name and for its own benefit or
the benefit of the Executive key man or buy-sell life insurance on the life of
the Executive in any amount or amounts considered advisable by the Company, and
the Executive shall submit to any medical or other examination and execute and
deliver such application or other instrument as may be reasonably necessary to
effectuate such insurance. The Company shall also have the right to assume any
insurance policies of the Executive in existence at the time employment
hereunder commences. At such time as the Executive's employment is terminated or
if the Executive ceases to be a shareholder in the Company, the Executive shall
have the right to purchase from the Company any insurance policies at such
policy's cash surrender value, owned in whole or in part by the Company on the
life or health of the Executive.

         6.       Death or Total Disability of the Executive.

                  (a) Death. In the event of the death of the Executive during
the Term of this Agreement or any extension thereof, compensation payments shall
continue in accordance with the provisions of paragraph 8 of this Agreement.

                  (b) Total Disability. In the event of the Total Disability (as
that term is hereinafter defined) of the Executive, the Company shall have the
right to terminate the Executive's employment hereunder by giving the Executive
thirty (30) days'

                                        2

<PAGE>



written notice thereof. The foregoing notwithstanding, compensation payments
shall continue in accordance with the provisions of paragraph 8 of this
Agreement, provided that if the Executive, during any period of disability,
including after termination of this Agreement, receives any periodic payments
representing lost compensation under any health and accident policy or under any
salary continuation insurance policy, the premiums for which have been paid by
the Company, the amount of the Base Salary that the Executive would be entitled
to receive from the Company shall be decreased by the amounts of such payments.

                  The term "Total Disability," when used herein, shall mean a
mental, emotional or physical condition which rendered the Executive for a
period of twelve (12) consecutive months, during the Term of this Agreement,
unable or incompetent to carry out, on a substantially full-time basis, the job
responsibilities he held or tasks that he was assigned at the time the
disability was incurred. The Executive agrees, in the event of any dispute as to
the determination made pursuant to this paragraph, to submit to a physical or
other examination by a licensed physician selected by the Company, the cost of
which examination shall be paid by the Company.

         7. Termination of Employment. In addition to termination pursuant to 
paragraph 6 above, the Company, following prior written notice to the Employee,
may discharge  the Employee and thereby terminate his employment hereunder for 
the following reasons: (a) ("for cause") (i) habitual intoxication; (ii) refusal
to submit to treatment of an existing drug addiction; (iii) conviction of a 
felony; (iv) willful misconduct by the Employee in connection with the 
performance of his duties; (v) dishonesty, fraud or misappropriation of funds 
of the Company; (vi) insubordination or refusal to comply with a lawful 
directive of the Chief Executive Officer of the Company or his designee; or 
(vii) the Employee's breach of this Agreement in any manner or respect which is
committed in bad faith and without reasonable belief that such action is in the
best interest of the Company.

         8. Payment Upon Termination. If the Employee dies during the Term, or
if this Agreement is terminated by the Company for any reason other than the
causes set forth in paragraph 7 hereof, the Company shall continue to pay the
Employee's full compensation, including bonuses, for the balance of the Term.
Such compensation shall be paid to the Employee, or his widow, or, if she is not
then living, to the Employee's estate. If the Employee is terminated for any
reason set forth in Section 7 hereof or if the Employee voluntarily terminates
his employment, he shall receive no further compensation except such amounts as
shall have accrued as of the date of termination.

         9. Non-Disclosure. The Executive recognizes and acknowledges that he
will have access to certain confidential information of the Company and that
such information constitutes valuable, special and unique property of the
Company. The Executive agrees that he will not, for any reason or purpose
whatsoever, during or after the term of his employment, disclose any of such
confidential information to any party without express authorization of the
Company, except as necessary in the ordinary course of performing his duties
hereunder.

         10.      Noncompetition.  The Executive agrees that during the
term of this Agreement and any extension thereof, and for a period

                                        3

<PAGE>



of two (2) years after the Company ceases to pay the Executive any compensation
pursuant to the terms of this Agreement, the Executive shall not, unless acting
pursuant hereto or with the prior written consent of the Board of Directors of
the Company, directly or indirectly:

                  (a) solicit business from or perform services for, any person,
company or other entity which at any time during the Executive's employment by
the Company is a client or customer of the Company if such business or services
are of the same general character as those engaged in or performed by the
Company;

                  (b)      solicit for employment or in any other fashion hire
any of the employees of the Company;

                  (c) own, manage, operate, finance, join, control or
participate in the ownership, management, operation, financing or control of, or
be connected as an officer, director, employee, partner, principal, agent,
representative, consultant or otherwise with any business or enterprise engaged
in the business of debt collection or any other business engaged in by the
Company or any of its affiliates in all those geographic areas in which the
Company or any of its affiliates does business;

                  (d) use or permit his name to be used in connection with any
business or enterprise engaged in the business of debt collection or any other
business engaged in by the Company or any of its affiliates in all those
geographic area in which the Company or any of its affiliates does business; or

                  (e) use the name of the Company or any name similar thereto,
but nothing in this clause shall be deemed, by implication, to authorize or
permit use of such name after expiration of the period covered by this
paragraph.

In the event that any provisions of this paragraph should ever be adjudicated to
exceed the time, geographic, service or product limitations permitted by
applicable law in any jurisdiction, then such provisions shall be deemed
reformed in such jurisdiction to the maximum time, geographic, service or
product limitations permitted to applicable law.




                                        4

<PAGE>



         11.      Equitable Relief; Survival.

                  (a) The Executive acknowledges that the restrictions contained
in paragraphs 9 and 10 hereof are, in view of the nature of the business of the
Company, reasonable and necessary to protect the legitimate interests of the
Company, and that any violation of any provisions of those paragraph will result
in irreparable injury to the Company. The Executive also acknowledges that the
Company shall be entitled to temporary and permanent injunctive relief, without
the necessity of proving actual damages, and to an equitable accounting of all
earnings, profits and other benefits arising from any such violation, which
rights shall be cumulative and in addition to any other rights or remedies to
which the Company may be entitled. In the event of any such violation, the
Company shall be entitled to commence and action for temporary and permanent
injunctive relief and other equitable relief in any court of competent
jurisdictions and Executive further irrevocably submits to the jurisdiction of
any Pennsylvania court of Federal court sitting in the Eastern District of
Pennsylvania over any suit, action or proceeding arising out of or relating to
paragraphs 9 or 10. The Executive hereby waives, to the fullest extent permitted
by law, any objection that he may now or hereafter have to such jurisdiction or
to the venue of any such suit, action or proceeding brought in such a court and
any claim that such suit, action or proceeding has been brought in any
inconvenient forum. Effective service of process may be made upon the Executive
by mail under the notice provisions contained in paragraph 14 hereof.

                  (b)      Survival of Covenants.  The provisions of paragraphs
8, 9 and 10 shall survive the termination of this Agreement.

         12. Remedies Cumulative; No Waiver. No remedy conferred upon the
Company by this Employment Agreement is intended to be exclusive of any other
remedy, and each and every such remedy shall be cumulative and shall be in
addition to any other remedy given hereunder or now or hereafter existing at law
or in equity. No delay or omission by the Company in exercising any right,
remedy or power hereunder or existing at law or in equity shall be construed as
a waiver thereof, and any such right, remedy or power may be exercised by the
Company from time to time and as often as may be deemed expedient or necessary
by the Company in its sole discretion.



                                        5

<PAGE>



         13. Enforceability. If any provision of this Agreement shall be invalid
or unenforceable, in whole or in part, then such provision shall be deemed to be
modified or restricted to the extent and in the manner necessary to render the
same valid and enforceable, or shall be deemed excised from this Agreement, as
the case may require, and this Agreement shall be construed and enforced to the
maximum extent permitted by law, as if such provision had been originally
incorporated herein as so modified or restricted, or as if such provision had
not been originally incorporated herein, as the case may be.

         14. Notices. All notices, request, demands, claims and other
communications hereunder will be in writing. Any notices, requests, demands,
claims or communications hereunder shall be deemed fully given if such are sent
by registered or certified mail, return receipt requested, postage prepaid, and
addressed to the intended recipient as set forth below:


                If to the Company:                1740 Walton Road
                                                  Blue Bell, PA  19422

                with copy to:                     Joshua Gindin, Esquire
                                                  230 S. Broad St., 20th Floor
                                                  Philadelphia, PA  19102

                If to the Executive:              280 Kerry Lane
                                                  Blue Bell, PA  19422


Any party hereto may give any notice, request, demand, claim or other
communication hereunder using any other means (including personal delivery,
expedited courier, messenger service, telecopy, facsimile, telex, ordinary mail,
or electronic mail), but no such notice, request, demand, claim, or other
communication shall be deemed to have been duly given unless and until it
actually is received by the individual for whom it is intended. Any party hereto
may change the address to which notices, requests, demands, claims, and other
communications hereunder are to be delivered by giving the other parties hereto
notice in the manner herein set forth.




                                        6

<PAGE>



         15.      Governing Law.  This Agreement shall be governed by and
construed in accordance with the internal laws (and not the law of
conflicts) of the Commonwealth of Pennsylvania.

         16. Indemnification: The Company shall indemnify the Executive and hold
him harmless for all acts or decisions made by him in good faith while
performing services for the Company. The Company shall pay all expenses
including attorney's fees, actually and necessarily incurred by the Executive in
connection with the defense of any act, suit or proceeding and in connection
with any related appeal including the cost of court settlements.

         17. Contents of Agreement; Amendment and Assignment. This Agreement
sets forth the entire understanding between the parties hereto with respect to
the subject matter hereof and supersedes and is instead of all other employment
arrangement between the Executive and the Company. This agreement cannot be
changed, modified or terminated except upon written amendment duly executed by
the parties hereto. All of the terms and provisions of this Agreement shall be
binding upon and inure to the benefit of and be enforceable by the respective
heirs, representatives, successors and assigns of the parties hereto, except
that the duties and

                                        7

<PAGE>



responsibilities of the Executive hereunder are of a personal nature and shall
not be assignable in whole or in part by the Executive.

         IN WITNESS WHEREOF, this Agreement has been executed by the parties on
the date first above written.


Attest:                                        NCO Financial Systems, Inc.



______________________[SEAL]                   BY:
                                                  -----------------------------
                                                  Charles C. Piola, Jr.
                                                  Executive Vice President

Witness:                                       The Executive:



 ---------------------------                   -----------------------------
                                               Michael Barrist

                                        8

<PAGE>



                                   EXHIBIT "A"
                                  COMPENSATION


A.       Base Salary: The Executive shall be paid a base salary of Two
         Hundred Seventy Five Thousand Dollars ($275,000) per year (the
         "Base Salary"), to be adjusted each year in accordance with
         the Consumer Price Index ("CPI") in effect for such year,
         payable in installments, in arrears, in accordance with the
         Company's regular payroll practices, but not less often than
         monthly.


B.       Bonus:  In addition to the Base Salary, the Executive shall be
         entitled to receive an annual bonus as follows:


                  (a) $50,000 if the Company reaches it performance goals
                  as reasonably determined by its Board of Directors; or

                  (b) $100,000 if the Company achieves a twenty percent (20%)
                  growth in its "net income" (adjusted for dilution) (as
                  indicated in the Company's annual financial statements) over
                  the previous year; and

                  (c) An amount equal to five percent (5%) of the increased net
                  income of the Company, in excess of twenty percent (20%) as
                  determined in (b) above.


C.       Stock Option Plan: The Executive shall participate in such
         Stock Option Plan or Plans as shall be determined by the
         Company's Board of Directors.






                                        9




<PAGE>


                              EMPLOYMENT AGREEMENT


         EMPLOYMENT AGREEMENT, dated as of the _____ day of _____________ 1996,
between NCO FINANCIAL SYSTEMS, INC., a Pennsylvania corporation with its
principal offices at 1740 Walton Road, Blue Bell, PA 19422 (the "Company") and
CHARLES C. PIOLA, JR., an individual residing at 339 Barnhill Road, West
Chester, PA 19382, (the "Employee").

         In consideration of their mutual promises and covenants set forth
herein, and intending to be legally bound hereby, the Company and the Employee
agree as follows:

         1.       Employment.  The Company hereby employs the Employee and
the Employee accepts such employment on the terms and conditions
hereinafter set forth.

         2.       Term.  The term of this Agreement shall be for a period
of five (5) years commencing on the date hereof (the "Term").

         3. Duties. The Employee is engaged hereunder as the Company's Executive
Vice President, Sales and Marketing, with his duties including, but not being
limited to, heading the Company's sales and marketing department and advising on
general sales, marketing and business development planning strategies for the
Company, and such other or further duties and services of a similar nature as
may be reasonably required of him or assigned to him by the Company's Chief
Executive Officer or Board of Directors. Employee shall at all times be subject
to the supervision of the Board of Directors of the Company.

         The Employee shall devote his full business time, attention, energies
and best efforts to the performance of his duties hereunder and to the promotion
of the business and interests of the Company and of any corporate subsidiaries
or affiliated companies.

         4.       Compensation; Benefits; and Expenses.

                  (a) Compensation. In addition to the items set forth below,
the Employee's compensation for the services to be provided by him pursuant to
this Agreement is set forth on the attached Exhibit "A".

                  (b) Benefits.  The Employee shall be entitled to
participate in all insurance, vacation and other fringe benefit
programs of the Company to the extent and on the same terms and

                                        1

<PAGE>



conditions as are accorded to other executive employees of the Company. In
addition, the Employee shall receive a car leased by the Company, to the
Employee's reasonable satisfaction.

                  (c) Business Expenses. The Company will pay, or reimburse the
Employee for, all ordinary and reasonable out-of-pocket business expenses
incurred by the Employee in connection with his performance of services
hereunder during the employment term in accordance with the Company's expense
authorization and approval procedures then in effect upon presentation to the
Company of an itemized account and written proof of such expenses. All expenses
related to the operation of the Employee's car shall be covered by the Company.

                  (d) Entire Compensation.  The compensation provided for
in this Agreement is in full payment of the services to be rendered
by the Employee to the Company hereunder.

         5. Insurance. The Company, in its sole discretion and at its own
expense, may apply for and procure in its own name and for its own benefit or
the benefit of the Employee key man or buy-sell life insurance on the life of
the Employee in any amount or amounts considered advisable by the Company, and
the Employee shall submit to any medical or other examination and execute and
deliver such application or other instrument as may be reasonably necessary to
effectuate such insurance. The Company shall also have the right to assume any
insurance policies of the Employee in existence at the time employment hereunder
commences. At such time as the Employee's employment is terminated or if the
Employee ceases to be a shareholder in the Company, the Employee shall have the
right to purchase from the Company any insurance policies at such policy's cash
surrender value, owned in whole or in part by the Company on the life or health
of the Employee.

         6.       Death or Total Disability of the Employee.

                  (a) Death. In the event of the death of the Employee during
the Term of this Agreement or any extension thereof, compensation payments shall
continue in accordance with the provisions of paragraph 8 of this Agreement.

                  (b) Total Disability.  In the event of the Total
Disability (as that term is hereinafter defined) of the Employee,
the Company shall have the right to terminate the Employee's
employment hereunder by giving the Employee thirty (30) days'

                                        2

<PAGE>



written notice thereof. The foregoing notwithstanding, compensation payments
hereunder shall continue in accordance with the provisions of paragraph 8 of
this Agreement, provided that if the Employee, during any period of disability,
including after termination of this Agreement, receives any periodic payments
representing lost compensation under any health and accident policy or under any
salary continuation insurance policy, the premiums for which have been paid by
the Company, the amount of the Base Salary that the Employee would be entitled
to receive from the Company shall be decreased by the amounts of such payments.

                  The term "Total Disability," when used herein, shall mean a
mental, emotional or physical condition which rendered the Employee for a period
of six (6) consecutive months, during the Term of this Agreement, unable or
incompetent to carry out, on a substantially full-time basis, the job
responsibilities he held or tasks that he was assigned at the time the
disability was incurred. The Employee agrees, in the event of any dispute as to
the determination made pursuant to this paragraph, to submit to a physical or
other examination by a licensed physician selected by the Company, the cost of
which examination shall be paid by the Company.

         7. Termination of Employment. In addition to termination pursuant to 
paragraph 6 above, the Company, following prior written notice to the Employee,
may discharge  the Employee and thereby terminate his employment hereunder for 
the following reasons: (a) ("for cause") (i) habitual intoxication; (ii) refusal
to submit to treatment of an existing drug addiction; (iii) conviction of a 
felony; (iv) willful misconduct by the Employee in connection with the 
performance of his duties; (v) dishonesty, fraud or misappropriation of funds 
of the Company; (vi) insubordination or refusal to comply with a lawful 
directive of the Chief Executive Officer of the Company or his designee; or 
(vii) the Employee's breach of this Agreement in any manner or respect which is
committed in bad faith and without reasonable belief that such action is in the
best interest of the Company.

         8. Payment Upon Termination. If the Employee dies during the Term, or
if this Agreement is terminated by the Company for any reason other than the
causes set forth in paragraph 7 hereof, the Company shall continue to pay the
Employee's full compensation, including bonuses, for the balance of the Term.
Such compensation shall be paid to the Employee, or his widow, or, if she is not
then living, to the Employee's estate. If the Employee is terminated for any
reason set forth in Section 7 hereof or if the Employee voluntarily terminates
his employment, he shall receive no further compensation except such amounts as
shall have accrued as of the date of termination.

         9. Non-Disclosure. The Employee recognizes and acknowledges that he
will have access to certain confidential information of the Company and that
such information constitutes valuable, special and unique property of the
Company. The Employee agrees that he will not, for any reason or purpose
whatsoever, during or after the term of his employment, disclose any of such
confidential information to any party without express authorization of the
Company, except as necessary in the ordinary course of performing his duties
hereunder.


         10. Noncompetition. The Employee agrees that during the term of this
Agreement and any extension thereof, and for a period of

                                        3

<PAGE>



two (2) years after the Company ceases to pay the Employee any compensation
pursuant to the terms of this Agreement, the Employee shall not, unless acting
pursuant hereto or with the prior written consent of the Board of Directors of
the Company, directly or indirectly:

                  (a) solicit business from or perform services for, any person,
company or other entity which at any time during the Employee's employment by
the Company is a client or customer of the Company if such business or services
are of the same general character as those engaged in or performed by the
Company;

                  (b) solicit for employment or in any other fashion hire any of
the employees of the Company;

                  (c) own, manage, operate, finance, join, control or
participate in the ownership, management, operation, financing or control of, or
be connected as an officer, director, employee, partner, principal, agent,
representative, consultant or otherwise with any business or enterprise engaged
in the business of debt collection or any other business engaged in by the
Company or any of its affiliates in all those geographic areas in which the
Company or any of its affiliates does business;

                  (d) use or permit his name to be used in connection with any
business or enterprise engaged in the business of debt collection or any other
business engaged in by the Company or any of its affiliates in all those
geographic area in which the Company or any of its affiliates does business; or

                  (e) use the name of the Company or any name similar thereto,
but nothing in this clause shall be deemed, by implication, to authorize or
permit use of such name after expiration of the period covered by this
paragraph.

In the event that any provisions of this paragraph should ever be adjudicated to
exceed the time, geographic, service or product limitations permitted by
applicable law in any jurisdiction, then such provisions shall be deemed
reformed in such jurisdiction to the maximum time, geographic, service or
product limitations permitted to applicable law.





                                        4

<PAGE>



         11.      Equitable Relief; Survival.

                  (a) The Employee acknowledges that the restrictions contained
in paragraphs 9 and 10 hereof are, in view of the nature of the business of the
Company, reasonable and necessary to protect the legitimate interests of the
Company, and that any violation of any provisions of those paragraph will result
in irreparable injury to the Company. The Employee also acknowledges that the
Company shall be entitled to temporary and permanent injunctive relief, without
the necessity of proving actual damages, and to an equitable accounting of all
earnings, profits and other benefits arising from any such violation, which
rights shall be cumulative and in addition to any other rights or remedies to
which the Company may be entitled. In the event of any such violation, the
Company shall be entitled to commence and action for temporary and permanent
injunctive relief and other equitable relief in any court of competent
jurisdictions and Employee further irrevocably submits to the jurisdiction of
any Pennsylvania court of Federal court sitting in the Eastern District of
Pennsylvania over any suit, action or proceeding arising out of or relating to
paragraphs 8 or 9. The Employee hereby waives, to the fullest extent permitted
by law, any objection that he may now or hereafter have to such jurisdiction or
to the venue of any such suit, action or proceeding brought in such a court and
any claim that such suit, action or proceeding has been brought in any
inconvenient forum. Effective service of process may be made upon the Employee
by mail under the notice provisions contained in paragraph 14 hereof.

                  (b)      Survival of Covenants.  The provisions of paragraphs
8, 9 and 10 shall survive the termination of this Agreement.

         12. Remedies Cumulative; No Waiver. No remedy conferred upon the
Company by this Employment Agreement is intended to be exclusive of any other
remedy, and each and every such remedy shall be cumulative and shall be in
addition to any other remedy given hereunder or now or hereafter existing at law
or in equity. No delay or omission by the Company in exercising any right,
remedy or power hereunder or existing at law or in equity shall be construed as
a waiver thereof, and any such right, remedy or power may be exercised by the
Company from time to time and as often as may be deemed expedient or necessary
by the Company in its sole discretion.

         13.      Enforceability.  If any provision of this Agreement shall
be invalid or unenforceable, in whole or in part, then such

                                        5

<PAGE>



provision shall be deemed to be modified or restricted to the extent and in the
manner necessary to render the same valid and enforceable, or shall be deemed
excised from this Agreement, as the case may require, and this Agreement shall
be construed and enforced to the maximum extent permitted by law, as if such
provision had been originally incorporated herein as so modified or restricted,
or as if such provision had not been originally incorporated herein, as the case
may be.

         14. Notices. All notices, request, demands, claims and other
communications hereunder will be in writing. Any notices, requests, demands,
claims or communications hereunder shall be deemed fully given if such are sent
by registered or certified mail, return receipt requested, postage prepaid, and
addressed to the intended recipient as set forth below:

                  If to the Company:             1740 Walton Road
                                                 Blue Bell, PA  19422

                  with copy to:                  Joshua Gindin, Esquire
                                                 230 S. Broad St., 20th Floor
                                                 Philadelphia, PA  19102

                  If to the Employee:            339 Barnhill Road
                                                 West Chester, PA  19382


Any party hereto may give any notice, request, demand, claim or other
communication hereunder using any other means (including personal delivery,
expedited courier, messenger service, telecopy, facsimile, telex, ordinary mail,
or electronic mail), but no such notice, request, demand, claim, or other
communication shall be deemed to have been duly given unless and until it
actually is received by the individual for whom it is intended. Any party hereto
may change the address to which notices, requests, demands, claims, and other
communications hereunder are to be delivered by giving the other parties hereto
notice in the manner herein set forth.

         15. Governing Law. This Agreement shall be governed by and construed in
accordance with the internal laws (and not the law of conflicts) of the
Commonwealth of Pennsylvania.

         16. Indemnification: The Company shall indemnify the Employee and hold
him harmless for all acts or decisions made by

                                        6

<PAGE>



him in good faith while performing services for the Company. the Company shall
pay all expenses including attorney's fees, actually and necessarily incurred by
the Employee in connection with the defense of any act, suit or proceeding and
in connection with any related appeal including the cost of court settlements.

         17. Contents of Agreement; Amendment and Assignment. This Agreement
sets forth the entire understanding between the parties hereto with respect to
the subject matter hereof and supersedes and is instead of all other employment
arrangement between the Employee and the Company. This agreement cannot be
changed, modified or terminated except upon written amendment duly executed by
the parties hereto. All of the terms and provisions of this Agreement shall be
binding upon and inure to the benefit of and be enforceable by the respective
heirs, representatives, successors and assigns of the parties hereto, except
that the duties and responsibilities of the Employee hereunder are of a personal
nature and shall not be assignable in whole or in part by the Employee.

         IN WITNESS WHEREOF, this Agreement has been executed by the parties on
the date first above written.



Attest:                                        NCO Financial Systems, Inc.



                      [SEAL]                   BY:
- ----------------------------                   -----------------------------
                                                  Michael Barrist, President

Witness:



- ----------------------------                   -----------------------------
                                               Charles C. Piola, Jr.

                                                         7

<PAGE>



                                   EXHIBIT "A"
                                  COMPENSATION

A.       Base Salary: The Employee shall be paid a base salary of Two
         Hundred Thousand Dollars ($200,000) per year (the "Base
         Salary"), to be adjusted each year in accordance with the
         Consumer Price Index ("CPI") in effect for such year, payable
         in installments, in arrears, in accordance with the Company's
         regular payroll practices, but not less often than monthly.


B.       Bonus: In addition to the Base Salary, the Employee shall be
         entitled to receive an annual bonus.  The annual bonus shall
         be based upon the Company's annual increase in "net income"
         (adjusted for dilution) as follows:

           (i)     Twenty percent (20%) growth in net income - $50,000; (ii)
                   Thirty percent (30%) growth in net income -
$75,000; or
         (iii) Forty percent (40%) growth in net income - $10,000.



C.       Stock Option Plan: The Employee shall participate in such
         Stock Option Plan or Plans as shall be determined by the
         Company's Board of Directors.







                                        8



<PAGE>

                              EMPLOYMENT AGREEMENT



         THIS AGREEMENT dated this ____ day of ______, 1996 is made between NCO
FINANCIAL SYSTEMS, INC., whose address is 1740 Walton Road, Blue Bell, PA 19422
referred to as the "Company" and JOSEPH C. MCGOWAN, an individual, residing at
627 West Wiltshire Drive, Wallingford, PA 19086 (the "Employee").

         In consideration of their mutual promises and covenants set forth
herein, and intending to be legally bound hereby, the Company and the Employee
agree as follows:

         1.       Employment.  The Company hereby employs the Employee as
the Company's Vice President of Operations and the Employee hereby
accepts such employment in accordance with the terms and conditions
of this contract.

         2. Duties of the Employee. As Vice President of Operations, the
Employee shall be in charge of the Company's collection operations, and shall
have full authority and responsibility, subject to the general direction,
approval and control of the Company's Executive Officers and Board of Directors,
for formulating general collection policies, procedures and such other or
further duties and services of a similar nature as may be reasonably required of
him or assigned to him by the Company's Executive Officers or Board of
Directors. The Employee shall at all times be subject to the supervision of the
Executive Officers and Board of Directors of the Company.

         The Employee shall devote his full business time, attention, energies
and best efforts to the performance of his duties hereunder and to the promotion
of the business and interests of the Company and of any corporate subsidiaries
or affiliated companies.

         3. Term of Employment. The term of employment shall begin on the date
hereof and continue for a term of five (5) years (the "Term"). The Company shall
have the option, subject to the Employee's consent, to extend the Term for such
additional periods as the Company may determine from time to time.



                                        1

<PAGE>



         4.       Compensation; Benefits; and Expenses.

                  (a) Compensation. In addition to the items set forth
below, the Employee's compensation for the services to be provided
by him pursuant to this Agreement is set forth on the attached
Exhibit "A."

                  (b) Benefits. The Employee shall be entitled to participate in
all insurance, vacation and other fringe benefit programs of the Company to the
extent and on the same terms and conditions as are accorded to other management
employees of the Company. Furthermore, the Employee shall receive a car leased
by the Company, to the Employee's reasonable satisfaction.

                  (c) Business Expenses. The Company will pay, or reimburse the
Employee for, all ordinary and reasonable out-of-pocket business expenses
incurred by the Employee in connection with his performance of services
hereunder during the employment term in accordance with the Company's expense
authorization and approval procedures then in effect upon presentation to the
Company of an itemized account and written proof of such expenses. All expenses
related to the operation of the Employee's car shall be covered by the Company.

                  (d) Entire Compensation.  The compensation provided for
in this Agreement is in full payment of the services to be rendered
by the Employee to the Company hereunder.

         5. Insurance. The Company may, in its sole discretion and at its own
expense, apply for and procure in its own name and for its own benefit or the
benefit of the Employee key man life insurance on the life of the Employee in
any amount or amounts considered advisable by the Company, and the Employee
shall submit to any medical or other examination and execute and deliver such
application or other instrument as may be reasonably necessary to effectuate
such insurance. The Company shall also have the right to assume any insurance
policies of the Employee in existence at the time employment hereunder
commences. At such time as the Employee's employment is terminated, the Employee
shall have the right to purchase from the Company any insurance policies at such
policy's cash surrender value, owned in whole or in part by the Company on the
life or health of the Employee.


                                        2

<PAGE>



         6.       Death or Total Disability of the Employee.

                  (a) Death. In the event of the death of the Employee during
the Term of this Agreement or any extension thereof, compensation payments shall
continue in accordance with the provisions of paragraph 8 of this Agreement.

                  (b) Total Disability. In the event of the Total Disability (as
that term is hereinafter defined) of the Employee, the Company shall have the
right to terminate the Employee's employment hereunder by giving the Employee
thirty (30) days' written notice thereof. The foregoing notwithstanding,
compensation payments shall continue in accordance with the provisions of
paragraph 8 of this Agreement, provided that if the Employee, during any period
of disability, including after termination of this Agreement, receives any
periodic payments representing lost compensation under any health and accident
policy or under any salary continuation insurance policy, the premiums for which
have been paid by the Company, the amount of the Base Salary that the Employee
would be entitled to receive from the Company shall be decreased by the amounts
of such payments.

                  The term "Total Disability," when used herein, shall mean a
mental, emotional or physical condition which rendered the Employee for a period
of six (6) consecutive months, during the Term of this Agreement, unable or
incompetent to carry out, on a substantially full-time basis, the job
responsibilities he held or tasks that he was assigned at the time the
disability was incurred. The Employee agrees, in the event of any dispute as to
the determination made pursuant to this paragraph, to submit to a physical or
other examination by a licensed physician selected by the Company, the cost of
which examination shall be paid by the Company.

         7. Termination of Employment. In addition to termination pursuant to 
paragraph 6 above, the Company, following prior written notice to the Employee,
may discharge  the Employee and thereby terminate his employment hereunder for 
the following reasons: (a) ("for cause") (i) habitual intoxication; (ii) refusal
to submit to treatment of an existing drug addiction; (iii) conviction of a 
felony; (iv) willful misconduct by the Employee in connection with the 
performance of his duties; (v) dishonesty, fraud or misappropriation of funds 
of the Company; (vi) insubordination or refusal to comply with a lawful 
directive of the Chief Executive Officer of the Company or his designee; or 
(vii) the Employee's breach of this Agreement in any manner or respect which is
committed in bad faith and without reasonable belief that such action is in the
best interest of the Company.

         8. Payment Upon Termination. If the Employee dies during the Term, or
if this Agreement is terminated by the Company for any reason other than the
causes set forth in paragraph 7 hereof, the Company shall continue to pay the
Employee's full compensation, including bonuses, for the balance of the Term.
Such compensation shall be paid to the Employee, or his widow, or, if she is not
then living, to the Employee's estate. If the Employee is terminated for any
reason set forth in Section 7 hereof or if the Employee voluntarily terminates
his employment, he shall receive no further compensation except such amounts as
shall have accrued as of the date of termination.


                                        3

<PAGE>



         9. Non-Disclosure. The Employee recognizes and acknowledges that he has
and will have access to certain confidential information of the Company and that
such information constitutes valuable, special and unique property of the
Company. The Employee agrees that he will not, for any reason or purpose
whatsoever, during or after the Term of his employment and any extension
thereof, disclose any of such confidential information to any party without
express authorization of the Company, except as necessary in the ordinary course
of performing his duties hereunder.

         10. Noncompetition. The Employee agrees that during the Term of this
Agreement and any extension thereof, and for a period of two (2) years after the
Company ceases to pay the Employee any compensation pursuant to the terms of
this Agreement, the Employee shall not, unless acting pursuant hereto or with
the prior written consent of the Board of Directors of the Company, directly or
indirectly:

                  (a) solicit business from or perform services for, any person,
company or other entity which at any time during the Employee's employment by
the Company was a client or customer of the Company if such business or services
are of the same general character as those engaged in or performed by the
Company. The foregoing notwithstanding, this restriction is not intended to stop
the Employee from working for a competitor of the Company which has the same
clients and customers as the Company, provided that the Employee does not
interfere with the business relationship of the Company with such clients and
customers;

                  (b)      solicit for employment or in any other fashion hire
any of the employees of the Company; or

                  (c) use the name of the Company or any name similar thereto,
but nothing in this clause shall be deemed, by implication, to authorize or
permit use of such name after expiration of the period covered by this
paragraph.

In the event that any provisions of this paragraph should ever be adjudicated to
exceed the time, geographic, service or product limitations permitted by
applicable law in any jurisdiction, then such provisions shall be deemed
reformed in such jurisdiction to the maximum time, geographic, service or
product limitations permitted to applicable law.

                                        4

<PAGE>



         11.      Equitable Relief; Survival.

                  (a) The Employee acknowledges that the restrictions contained
in paragraphs 9 and 10 hereof are, in view of the nature of the business of the
Company, reasonable and necessary to protect the legitimate interests of the
Company, and that any violation of any provisions of those paragraphs will
result in irreparable injury to the Company. The Employee also acknowledges that
the Company shall be entitled to temporary and permanent injunctive relief,
without the necessity of proving actual damages, and to an equitable accounting
of all earnings, profits and other benefits arising from any such violation,
which rights shall be cumulative and in addition to any other rights or remedies
to which the Company may be entitled. In the event of any such violation, the
Company shall be entitled to commence and action for temporary and permanent
injunctive relief and other equitable relief in any court of competent
jurisdictions and Employee further irrevocably submits to the jurisdiction of
any Pennsylvania court of Federal court sitting in the Eastern District of
Pennsylvania over any suit, action or proceeding arising out of or relating to
paragraphs 9 or 10. The Employee hereby waives, to the fullest extent permitted
by law, any objection that he may now or hereafter have to such jurisdiction or
to the venue of any such suit, action or proceeding brought in such a court and
any claim that such suit, action or proceeding has been brought in any
inconvenient forum. Effective service of process may be made upon the Employee
by mail under the notice provisions contained in paragraph 14 hereof.

                  (b)      Survival of Covenants.  The provisions of paragraphs
8, 9 and 10 shall survive the termination of this Agreement.

         12. Remedies Cumulative; No Waiver. No remedy conferred upon the
Company by this Agreement is intended to be exclusive of any other remedy, and
each and every such remedy shall be cumulative and shall be in addition to any
other remedy given hereunder or now or hereafter existing at law or in equity.
No delay or omission by the Company in exercising any right, remedy or power
hereunder or existing at law or in equity shall be construed as a waiver
thereof, and any such right, remedy or power may be exercised by the Company
from time to time and as often as may be deemed expedient or necessary by the
Company in its sole discretion.



                                        5

<PAGE>



         13. Enforceability. If any provision of this Agreement shall be invalid
or unenforceable, in whole or in part, then such provision shall be deemed to be
modified or restricted to the extent and in the manner necessary to render the
same valid and enforceable, or shall be deemed excised from this Agreement, as
the case may require, and this Agreement shall be construed and enforced to the
maximum extent permitted by law, as if such provision had been originally
incorporated herein as so modified or restricted, or as if such provision had
not been originally incorporated herein, as the case may be.

         14. Notices. All notices, request, demands, claims and other
communications hereunder will be in writing. Any notices, requests, demands,
claims or communications hereunder shall be deemed fully given if such are sent
by registered or certified mail, return receipt requested, postage prepaid, and
addressed to the intended recipient as set forth below:

                  If to the Company:             1740 Walton Road
                                                 Blue Bell, PA  19422

                  with copy to:                  Joshua Gindin, Esquire
                                                 230 S. Broad St., 20th Floor
                                                 Philadelphia, PA  19102

                  If to the Employee:            627 W. Wiltshire Drive
                                                 Wallingford, PA  19086


Any party hereto may give any notice, request, demand, claim or other
communication hereunder using any other means (including personal delivery,
expedited courier, messenger service, telecopy, telex, facsimile, ordinary mail,
or electronic mail), but no such notice, request, demand, claim, or other
communication shall be deemed to have been duly given unless and until it
actually is received by the individual for whom it is intended. Any party hereto
may change the address to which notices, requests, demands, claims, and other
communications hereunder are to be delivered by giving the other parties hereto
notice in the manner herein set forth.




                                        6

<PAGE>



         15. Governing Law.  This Agreement shall be governed by and
construed in accordance with the internal laws (and not the law of
conflicts) of the Commonwealth of Pennsylvania.

         16. Indemnification: The Company shall indemnify the Employee and hold
him harmless for all acts or decisions made by him in good faith while
performing services for the Company. The Company shall pay all expenses
including attorney's fees, actually and necessarily incurred by the Employee in
connection with the defense of any act, suit or proceeding and in connection
with any related appeal including the cost of court settlements.

         17. Contents of Contract; Amendment and Assignment. This Agreement sets
forth the entire understanding between the parties hereto with respect to the
subject matter hereof and supersedes and is instead of all other employment
arrangement between the Employee and the Company. This Agreement cannot be
changed, modified or terminated except upon written amendment duly executed by
the parties hereto. All of the terms and provisions of this Agreement shall be
binding upon and inure to the benefit of and be enforceable by the respective
heirs, representatives, successors and assigns of the parties hereto, except
that the duties and responsibilities of the Employee hereunder are of a personal
nature and shall not be assignable in whole or in part by the Employee.

         IN WITNESS WHEREOF, this Agreement has been executed by the parties on
the date first above written.

                                               The Company:
Attest:                                        NCO Financial Systems, Inc.



______________________[SEAL]                   BY:__________________________
                                                  Michael Barrist, President


Witness:                                       The Employee:



- ---------------------------                    -----------------------------
                                               Joseph C. McGowan

                                        7

<PAGE>



                                   EXHIBIT "A"
                                  COMPENSATION

A.       Base Salary: The Employee shall be paid a base salary of One
         Hundred Twenty Five Thousand Dollars ($125,000) per year (the
         "Base Salary"), to be adjusted each year in accordance with
         the Consumer Price Index ("CPI") in effect for such year,
         payable in installments, in arrears, in accordance with the
         Company's regular payroll practices, but not less often than
         monthly.


B.       Bonus: The Employee shall, in addition to the Base Salary,
         receive an annual bonus as shall be determined by the
         Company's Board of Directors.



C.       Stock Option Plan: The Employee shall participate in such
         Stock Option Plan or Plans as shall be determined by the
         Company's Board of Directors.






                                        8




<PAGE>

                              EMPLOYMENT AGREEMENT


         EMPLOYMENT AGREEMENT, dated as of the _____ day of _____________ 1996,
between NCO FINANCIAL SYSTEMS, INC., a Pennsylvania corporation with its
principal offices at 1740 Walton Road, Blue Bell, PA 19422 (the "Company") and
STEVEN L. WINOKUR, an individual, residing at 203 Carpenter Lane, Ambler, PA
19002, (the "Employee").

         In consideration of their mutual promises and covenants set forth
herein, and intending to be legally bound hereby, the Company and the Employee
agree as follows:

         1. Employment. The Company hereby employs the Employee and the Employee
accepts such employment on the terms and conditions hereinafter set forth.

         2. Term. The term of this Agreement shall be for a period of five (5)
years commencing on the date hereof (the "Term").

         3. Duties. The Employee is engaged hereunder to perform the duties of
Vice President, Finance and Chief Financial Officer of the Company with his
duties and services as may be reasonably required of him or assigned to him by
the Company's Chief Executive Officer or Board of Directors. Employee shall, at
all times be subject to the supervision of the President and Board of Directors
of the Company.

         The Employee shall devote his full business time, attention, energies
and best efforts to the performance of his duties hereunder and to the promotion
of the business and interests of the Company and of any corporate subsidiaries
or affiliated companies.

         4. Compensation; Expenses.

                  (a) Base Salary. The Employee shall be paid a salary at the
rate of not less than One Hundred Fifty Thousand Dollars ($150,000) per year
(the "Base Salary"). The Base Salary shall be paid in installments, in arrears,
in accordance with the Company's regular payroll practices but not less often
than monthly.

                  (b) Bonus. The Employee shall receive such bonus or bonuses as
the Board of Directors of the Company determine from time to time.

                                        1

<PAGE>



                  (c) Benefits. The Employee shall be entitled to participate in
the Company's Stock Option Plan and all insurance, vacation and other benefit
programs of the Company to the extent and on the same terms and conditions as
are accorded to other executive employees of the Company. Furthermore, the
Employee shall receive a car leased by the Company, to the Employee's reasonable
satisfaction.

                  (d) Business Expenses. The Company will pay, or reimburse the
Employee for (i) all ordinary and reasonable out-of-pocket business expenses
incurred by the Employee in connection with his performance of services
hereunder, and (ii) all professional education classes and seminars and
professional license fees, during the initial term and any extension thereof.
The Employee shall follow the Company's expense authorization and approval
procedures then in effect, including presentation to the Company of an itemized
account and written proof of such expenses. All expenses related to the
operation of the Employee's car shall be covered by the Company.

                  (e) Entire Compensation.  The compensation provided for
in this Agreement is in full payment of the services to be rendered
by the Employee to the Company hereunder.

         5. Insurance. The Company may, in its sole discretion and at its own
expense, apply for and procure in its own name and for its own benefit or the
benefit of the Employee key man life insurance on the life of the Employee in
any amount or amounts considered advisable by the Company, and the Employee
shall submit to any medical or other examination and execute and deliver such
application or other instrument as may be reasonably necessary to effectuate
such insurance. The Company shall, subject to the Employee's prior written
approval, also have the right to assume any insurance policies of the Employee
in existence at the time employment hereunder commences. At such time as the
Employee's employment is terminated, the Employee shall have the right to
purchase from the Company any insurance policies at such policy's cash surrender
value, owned in whole or in part by the Company on the life or health of the
Employee.

         6.       Death or Total Disability of the Employee.

                  (a)      Death.  In the event of the death of the Employee

                                        2

<PAGE>



during the Term of this Agreement or any extension thereof, compensation
payments shall continue in accordance with the provisions of paragraph 8 of this
Agreement.

                  (b) Total Disability. In the event of the Total Disability (as
that term is hereinafter defined) of the Employee, the Company shall have the
right to terminate the Employee's employment hereunder by giving the Employee
thirty (30) days' written notice thereof. The foregoing notwithstanding,
compensation payments hereunder shall continue in accordance with the provisions
of paragraph 8 of this Agreement, provided that if the Employee, during any
period of disability, including after termination of this Agreement, receives
any periodic payments representing lost compensation under any health and
accident policy or under any salary continuation insurance policy, the premiums
for which have been paid by the Company, the amount of the Base Salary that the
Employee would be entitled to receive from the Company shall be decreased by the
amounts of such payments.

                  The term "Total Disability," when used herein, shall mean a
mental, emotional or physical condition which rendered the Employee for a period
of six (6) consecutive months, during the Term of this Agreement, unable or
incompetent to carry out, on a substantially full-time basis, the job
responsibilities he held or tasks that he was assigned at the time the
disability was incurred. The Employee agrees, in the event of any dispute as to
the determination made pursuant to this paragraph, to submit to a physical or
other examination by a licensed physician selected by the Company, the cost of
which examination shall be paid by the Company.

         7. Termination of Employment. In addition to termination pursuant to 
paragraph 6 above, the Company, following prior written notice to the Employee,
may discharge  the Employee and thereby terminate his employment hereunder for 
the following reasons: (a) ("for cause") (i) habitual intoxication; (ii) refusal
to submit to treatment of an existing drug addiction; (iii) conviction of a 
felony; (iv) willful misconduct by the Employee in connection with the 
performance of his duties; (v) dishonesty, fraud or misappropriation of funds 
of the Company; (vi) insubordination or refusal to comply with a lawful 
directive of the Chief Executive Officer of the Company or his designee; or 
(vii) the Employee's breach of this Agreement in any manner or respect which is
committed in bad faith and without reasonable belief that such action is in the
best interest of the Company.

         8. Payment Upon Termination. If the Employee dies during the Term, or
if this Agreement is terminated by the Company for any reason other than the
causes set forth in paragraph 7 hereof, the Company shall continue to pay the
Employee's full compensation, including bonuses, for the balance of the Term.
Such compensation shall be paid to the Employee, or his widow, or, if she is not
then living, to the Employee's estate. If the Employee is terminated for any
reason set forth in Section 7 hereof or if the Employee voluntarily terminates
his employment, he shall receive no further compensation except such amounts as
shall have accrued as of the date of termination.

         9. Non-Disclosure. The Employee recognizes and acknowledges that he
will have access to certain confidential information of the Company and that
such information constitutes valuable, special and

                                        3

<PAGE>



unique property of the Company. The Employee agrees that he will not, for any
reason or purpose whatsoever, during or after the term of his employment,
disclose any of such confidential information to any party without express
authorization of the Company, except as necessary in the ordinary course of
performing his duties hereunder.

         10. Noncompetition. The Employee agrees that during the term of this
Agreement and any extension thereof, and for a period of two (2) years after his
employment ceases, the Employee shall not, unless acting pursuant hereto or with
the prior written consent of the Board of Directors of the Company, directly or
indirectly:

                  (a) solicit business from or perform services for, any person,
company or other entity which at any time during the Employee's employment by
the Company is a client or customer of the Company if such business or services
are of the same general character as those engaged in or performed by the
Company;

                  (b)      solicit for employment or in any other fashion hire
any of the employees of the Company;

                  (c) own, manage, operate, finance, join, control or
participate in the ownership, management, operation, financing or control of, or
be connected as an officer, director, employee, partner, principal, agent,
representative, consultant or otherwise with any business or enterprise engaged
in the business of debt collection or any other business engaged in by the
Company or any of its affiliates in all those geographic areas in which the
Company or any of its affiliates does business;

                  (d) use or permit his name to be used in connection with any
business or enterprise engaged in the business of debt collection or any other
business engaged in by the Company or any of its affiliates in all those
geographic area in which the Company or any of its affiliates does business; or

                  (e) use the name of the Company or any name similar thereto,
but nothing in this clause shall be deemed, by implication, to authorize or
permit use of such name after expiration of the period covered by this
paragraph.



                                        4

<PAGE>



In the event that any provisions of this paragraph should ever be adjudicated to
exceed the time, geographic, service or product limitations permitted by
applicable law in any jurisdiction, then such provisions shall be deemed
reformed in such jurisdiction to the maximum time, geographic, service or
product limitations permitted to applicable law. Furthermore, the above
restrictions shall be waived by the Company in the event that the Employee is
dismissed as a result of a merger or other business combination by the Company.

The foregoing restrictions are not intended in any way to restrict the
Employee's ability to resume his professional practice as a Certified Public
Accountant after his employment by the Company ceases, provided, however, that
he shall not provide services to any company in the debt collection business or
other business in which the Company was engaged at the time employment ceases.

         11.      Equitable Relief; Survival.

                  (a) The Employee acknowledges that the restrictions contained
in paragraphs 9 and 10 hereof are, in view of the nature of the business of the
Company, reasonable and necessary to protect the legitimate interests of the
Company, and that any violation of any provisions of those paragraph will result
in irreparable injury to the Company. The Employee also acknowledges that the
Company shall be entitled to temporary and permanent injunctive relief, after
proving actual damages, and to an equitable accounting of all earnings, profits
and other benefits arising from any such violation, which rights shall be
cumulative and in addition to any other rights or remedies to which the Company
may be entitled. In the event of any such violation, the Company shall be
entitled to commence an action for temporary and permanent injunctive relief and
other equitable relief in any court of competent jurisdictions and Employee
further irrevocably submits to the jurisdiction of any Pennsylvania court of
Federal court sitting in the Eastern District of Pennsylvania over any suit,
action or proceeding arising out of or relating to paragraphs 9 or 10. The
Employee hereby waives, to the fullest extent permitted by law, any objection
that he may now or hereafter have to such jurisdiction or to the venue of any
such suit, action or proceeding brought in such a court and any claim that such
suit, action or proceeding has been brought in any inconvenient forum. Effective
service of process may be made upon


                                        5

<PAGE>



the Employee by mail under the notice provisions contained in
paragraph 14 hereof.

                  (b)      Survival of Covenants.  The provisions of paragraphs
8, 9 and 10 shall survive the termination of this Agreement.

         12. Remedies Cumulative; No Waiver. No remedy conferred upon the
Company by this Agreement is intended to be exclusive of any other remedy, and
each and every such remedy shall be cumulative and shall be in addition to any
other remedy given hereunder or now or hereafter existing at law or in equity.
No delay or omission by the Company in exercising any right, remedy or power
hereunder or existing at law or in equity shall be construed as a waiver
thereof, and any such right, remedy or power may be exercised by the Company
from time to time and as often as may be deemed expedient or necessary by the
Company in its sole discretion.

         13. Enforceability. If any provision of this Agreement shall be invalid
or unenforceable, in whole or in part, then such provision shall be deemed to be
modified or restricted to the extent and in the manner necessary to render the
same valid and enforceable, or shall be deemed excised from this Agreement, as
the case may require, and this Agreement shall be construed and enforced to the
maximum extent permitted by law, as if such provision had been originally
incorporated herein as so modified or restricted, or as if such provision had
not been originally incorporated herein, as the case may be.

         14. Notices. All notices, request, demands, claims and other
communications hereunder will be in writing. Any notices, requests, demands,
claims or communications hereunder shall be deemed fully given if such are sent
by registered or certified mail, return receipt requested, postage prepaid, and
addressed to the intended recipient as set forth below:


                  If to the Company:           1740 Walton Road
                                               Blue Bell, PA  19422

                  with copy to:                Joshua Gindin, Esquire
                                               230 S. Broad St., 20th Floor
                                               Philadelphia, PA  19102


                                        6

<PAGE>



                  If to the Employee:          203 Carpenter Lane
                                               Ambler, PA  19002


                  with copy to:                Sarah Ford, Esquire
                                               Ford Narducci & Roeberg
                                               583 Skippack Pike, Ste 200
                                               Blue Bell, PA   19422


Any party hereto may give any notice, request, demand, claim or other
communication hereunder using any other means (including personal delivery,
expedited courier, messenger service, telecopy, telex, ordinary mail, or
electronic mail), but no such notice, request, demand, claim, or other
communication shall be deemed to have been duly given unless and until it
actually is received by the individual for whom it is intended. Any party hereto
may change the address to which notices, requests, demands, claims, and other
communications hereunder are to be delivered by giving the other parties hereto
notice in the manner herein set forth.

         15. Governing Law. This Agreement shall be governed by and construed in
accordance with the internal laws (and not the law of conflicts) of the
Commonwealth of Pennsylvania.

         16. Indemnification: The Company shall indemnify the Employee and hold
him harmless for all acts or decisions made by him in good faith while
performing services for the Company. the Company shall pay all expenses
including attorney's fees, actually and necessarily incurred by the Employee in
connection with the defense of any act, suit or proceeding and in connection
with any related appeal including the cost of court settlements.

         17. Arbitration of Disputes. Any controversy or claim arising out of or
relating to this Agreement, or the breach thereof, shall be settled by
arbitration in accordance with the rules of the American Arbitration
Association. Venue shall be in Montgomery County, Pennsylvania. Judgment upon
the award rendered by the arbitrator may be entered in any court having
jurisdiction thereof. Each party shall bear its costs of arbitration, including
attorney's fees, expert fees and costs.



                                        7

<PAGE>


         18. Contents of Agreement; Amendment and Assignment. This Agreement
sets forth the entire understanding between the parties hereto with respect to
the subject matter hereof and supersedes and is instead of all other employment
arrangement between the Employee and the Company. This agreement cannot be
changed, modified or terminated except upon written amendment duly executed by
the parties hereto. All of the terms and provisions of this Agreement shall be
binding upon and inure to the benefit of and be enforceable by the respective
heirs, representatives, successors and assigns of the parties hereto, except
that the duties and responsibilities of the Employee hereunder are of a personal
nature and shall not be assignable in whole or in part by the Employee.

         IN WITNESS WHEREOF, this Agreement has been executed by the parties on
the date first above written.



Attest:                                         NCO Financial Systems, Inc.



______________________[SEAL]                    BY:__________________________
                                                   Michael Barrist, President


Witness:                                        The Employee:



 ---------------------------                    -----------------------------
                                                Steven L. Winokur


                                        8


<PAGE>

                                 LEASE AGREEMENT

                          THE UNILAND PARTNERSHIP, L.P.

                                       AND

                       MANAGEMENT ADJUSTMENT BUREAU, INC.

                               Date: ____________

                                Lease No. 2235-F



- --------------------------------------------------------------------------------
Paragraph           Item                                        Page


   1   Leased Premises .......................................... 1
   2   Term ..................................................... 1
   3   Rent ..................................................... 1
   4   Construction of Premises ................................. 2
   5   Delays in Construction ................................... 2
   6   Possession ............................................... 3
   7   Early Entry .............................................. 4
   8   Use ...................................................... 4
   9   Subletting ............................................... 5
  10   Maintenance .............................................. 6
  11   Utilities ................................................ 8
  12   Additional Rent .......................................... 8
  13   Insurance ................................................11
  14   Indemnity ................................................12
  15   Compliance With Laws .....................................13
  16   Landlord's Access ........................................13
  17   Condemnation .............................................14
  18   Improvements .............................................15
  19   Destruction ..............................................15
  20   Continuous Occupancy .....................................16
  21   Right to Perform .........................................16
  22   Tenant Default and Right of Reentry ......................17
  23   Landlord's Notice ........................................19
  24   Access Road ..............................................19
  25   Subordination ............................................19
  26   Method of Notice .........................................20
  27   Attorneys Expenses .......................................21
  28   Telephone Service ........................................21
  29   Jury Waiver ..............................................21
  30   Invalidity ...............................................21
  31   Advanced Rent ............................................21
  32   Succession ...............................................22
  33   Rules and Regulations ....................................22
  34   Quiet Enjoyment ..........................................22
  35   Financing Cooperation ....................................22
  36   Financial Statement ......................................22
  37   Arbitration ..............................................22
  38   Signature ................................................23
  39   Parking ..................................................23
  40   Jurisdiction .............................................23
  41   No Recording .............................................24
  42   Paragraph Captions .......................................24
               


<PAGE>


                                 LEASE AGREEMENT


         THIS LEASE AGREEMENT, made this _____ day of _______________ , 1994 by
and between THE UNILAND PARTNERSHIP, L.P., a New York Limited Partnership,
University Corporate Centre, 100 Corporate Parkway, Suite 500, Amherst, New York
14226, hereinafter called "Landlord," and MANAGEMENT ADJUSTMENT BUREAU, INC., a
New York Corporation, 120 Pineview Drive, Amherst, New York 14228, hereinafter
called "Tenant."

         FIRST: LEASED PREMISES. Landlord leases to Tenant and Tenant hereby
takes office space comprising approximately TWENTY FIVE THOUSAND SIX HUNDRED
SIXTY SEVEN (25,667) square feet ("Leased Premises") that being the entire
Building located at the Dodge Home Centre, Dodge" "and Sweet Home Road,
Amherst, New York, and more specifically designated on a plan attached hereto
and designated as Schedule "A" and made a part hereof.

         SECOND: TERM. The term hereof shall commence on the first day of the
month following Tenant's acceptance of the Leased Premises pursuant to paragraph
"SIXTH" herein, and continue for a period of FIFTEEN (15) years.

         THIRD: RENT.

                  a) The total base rent shall be FOUR MILLION ONE HUNDRED SIXTY
         TWO THOUSAND ONE HUNDRED FIFTY and 00/100 ($4,162,150.00) DOLLARS,
         payable as follows:

                  b) on or before the signing of the Lease as the first months
         rent the sum of TWENTY ONE THOUSAND FIVE HUNDRED THIRTY FOUR and 58/100
         ($21,534.58) DOLLARS and on the first day of the second month of the
         tenancy and on the first day of each and every calendar month
         thereafter through the sixtieth month of the

                                      -1-
<PAGE>


         tenancy, Tenant shall pay to landlord the sum of TWENTY ONE THOUSAND
         FIVE-HUNDRED THIRTY FOUR and 58/100 ($21,534.58) DOLLARS.

                  C) On the first day of the sixty-first through one hundred
         twentieth month of the tenancy, Tenant shall pay to Landlord the sum of
         TWENTY THREE THOUSAND TWO HUNDRED SIXTY SEVEN and 08/100 ($23,267.08)
         DOLLARS.

                 d) on the first day of the one hundred twenty first through one
      hundred eightieth month of the tenancy, Tenant shall pay to Landlord the
      sum of TWENTY FOUR THOUSAND FIVE HUNDRED SIXTY SEVEN and 50/100
      ($24,567.50) DOLLARS.

                 e) All rents shall be paid to Landlord or authorized agent at
      University Corporate Centre, 100 Corporate Parkway, Suite 500, Amherst,
      New York 14226, or at such other places as may be designated by Landlord
      from time to time. All rents payable in United States funds.

                 FOURTH: CONSTRUCTION OF LEASED PREMISES. Landlord within thirty
     (30) days of the execution of this Lease, shall file all necessary
     documentation and drawings with the Town of Amherst in order to commence
     the Town of Amherst approval process required for the construction of the
     Leased Premises. Landlord, within one hundred twenty (120) days after the
     receipt of all necessary Town of Amherst approvals, shall cause the Leased
     Premises to be built and completed pursuant to Schedule "B" attached hereto
     and made a part hereof. The Leased Premises shall be constructed in a good
     and workmanlike manner. Landlord warrants that the improvements to the
     Leased Premises will be constructed with new materials of good quality and
     in accordance with all the currently existing laws, ordinances and
     statutes of the municipal or State governments.

         FIFTH: DELAYS IN CONSTRUCTION. In the event that all Schedule "B"
improvements have not been completed within one hundred twenty (120) days after
the receipt by Landlord of all necessary Town of Amherst approvals Tenant shall
have the right but not the obligation to enter into possession of such portions
as may

                                      -2-
<PAGE>

be ready for occupancy and Landlord shall diligently proceed so as to place the
Leased Premises in conformance with Schedule "B" within one hundred eighty (180)
days after the receipt by Landlord of all necessary Town of Amherst approvals.
During such period of partial occupancy, the rent to be paid hereunder shall be
apportioned as to include only that floor space actually occupied by Tenant. For
the purposes of apportionment of rent under this Paragraph and Paragraph
"SEVENTH" only, it is agreed that the space shall be annually let for TEN and
06/100 ($10.06) DOLLARS per square foot. No entering into possession by Tenant
of any portion of the Leased Premises under the provisions of this paragraph
shall constitute waiver of Landlord's obligation to complete unfinished items of
construction or to correct defective work so as to bring the improvements in
accordance with Schedule "B". If Landlord is unable to deliver possession of
total Leased Premises within two hundred forty (240) days after the receipt by
Landlord of all necessary Town of Amherst approvals, either party may terminate
this Lease without any claim for damages and all advanced rents and security
deposits shall be refunded by Landlord to Tenant.

         SIXTH: POSSESSION. The entire Leased Premises shall be considered ready
for possession and Tenant shall accept the entire Leased Premises when:

                  (A) The Leased Premises has been substantially completed in
accordance with Schedule "B"; and

                  (B) Ten (10) days' notice has been provided to Tenant that the
Leased Premises will be ready for occupancy by Tenant.

                  (C) When the above conditions are deemed satisfied, Tenant
shall execute and deliver to Landlord within five (5) days of delivery of the
Leased Premises the acknowledgement of possession statement, attached to Lease
and delineated as Schedule "C" and made a part hereof.

                                      -3-
<PAGE>

         SEVENTH: EARLY ENTRY. Tenant shall accept Leased Premises whenever
deemed ready for possession, as described in paragraph "SIXTH" herein, and shall
pay prorated rent for said early occupancy based on an annual rental of TEN and
06/100 ($10.06) DOLLARS per square foot until the commencement of the Lease
Term. Landlord shall allow Tenant early entrance on the Leased Premises to
prepare Leased Premises for the installation of Tenant's fixtures and equipment.
Tenant shall obtain prior written consent of Landlord, which consent shall not
be unreasonably withheld, and Tenant shall obey all reasonable restrictions of
Landlord and shall prepare Leased Premises in a manner so as not to interfere
with Landlord's construction of Leased Premises. Upon Tenant's early entry onto
the Leased Premises, all terms and conditions of this Lease shall apply as if
the Lease Term had commenced except as otherwise stated herein.

         EIGHTH: USE. The Leased Premises shall be used and occupied by Tenant
as office space and for no other purpose. Tenant shall not cause excess odor,
vibration, fumes, noise and/or nuisance within or beyond the confines of the
Leased Premises and its use shall not result in the deterioration of the Leased
Premises or the Building in which the Leased Premises is located. In addition,
Tenant warrants and represents the following:

                  a. Tenant shall place waste and refuse matter in the
receptacle provided by Tenant. Tenant shall deposit only acceptable commercial
waste in the aforesaid receptacle. Said acceptable commercial waste shall not
include; Hazardous waste; Pathological waste; Industrial waste; Asbestos waste;
Tires; Batteries; Oil and any wastes packed in drums or drums themselves; and
any other wastes deemed unacceptable on any future date by any appropriate
governmental authority or Landlord's waste hauler.

                     1. Tenant shall indemnify and hold Landlord harmless from
all costs and expense, including but not limited to, reasonable attorneys fees,
charges, fines and penalties for Tenants deposit of any unacceptable waste in
the waste receptacle.

                                      -4-
<PAGE>

                  b. Tenant shall, at all times hereunder, comply with all
applicable Federal, State and local environmental, land use, zoning, health,
safety and sanitation laws, ordinances, codes, rules and regulations and
interpretations and orders of regulatory and administrative authorities with
respect thereto, and shall obtain and comply with any and all approvals,
registrations or permits required thereunder. Without limiting the generality of
the foregoing, Tenant shall duly comply with all requirements the New York State
Environmental Conservation Law and the regulations promulgated thereunder.
Tenant at Landlord's direction shall promptly undertake and diligently pursue to
completion the appropriate and legally authorized remedial and clean-up action
in the event any release by Tenant of oil or Hazardous waste or substances, upon
or into the Leased Premises, the Building in which the Leased Premises is
located, or the surrounding land area.

                     1. Tenant shall provide Landlord with copies of any
notification of releases of oil or Hazardous wastes or substances which are
given by, or on behalf of the Tenant to any Federal, State or local agencies or
authorities with respect to the Leased Premises.

                     2. Tenant shall defend, indemnify, and hold harmless the
Landlord, its employees, agents, officers and directors from and against any
claims, demands, penalties, fines, liabilities, settlements, damages, costs or
expenses in relation to the release of any oil or Hazardous wastes or substances
upon the Leased Premises, and by Tenant, in the Building in which the Leased
Premises is located, or the surrounding land area.

                     3. Tenant shall furnish to Landlord at Landlord's written
request, written certification of its compliance with this Paragraph "EIGHTH".
Such certification shall list all hazardous wastes or substances and the
quantities thereof used on the Leased Premises for the past year.

         NINTH: SUBLETTING. Provided Tenant remains financially and legally
responsible for all the terms and conditions of this

                                      -5-
<PAGE>

Lease, Tenant may sublet the Leased Premises or assign the Lease with Landlord's
prior written consent which consent shall not be unreasonably withheld.
Notwithstanding the above, prior to Tenant offering Leased Premises for
sublease, Tenant shall give Landlord written notice of its desire to sublet the
Lease Premises. Landlord shall have thirty (30) days from the receipt of said
notice to notify Tenant of its desire to terminate the Lease and take possession
of the Leased Premises as of the date the sublease would have commenced, but in
no event later than ninety (90) days from the date of Tenant's notice to
Landlord.

         TENTH: MAINTENANCE. Subject to Paragraph "TWELFTH" responsibility of
the respective parties for maintenance and repairs to the Leased Premises shall
be determined as follows:

                  A) Landlord shall, except for Tenant's negligence, replace the
         structural portion of the Leased Premises and the Building including;
         the roof structure, exterior walls (excluding window glass, painting
         and sealing), foundation, floor slab (excluding floor finishing such
         as tile, carpeting and the like). Same shall be done at Landlord's sole
         cost and expense except if damage to the structure was caused by
         Tenant's negligence, in which case, Tenant shall be responsible for the
         cost. Landlord shall be responsible for structural maintenance,
         however, this shall be done at Tenant's sole cost and expense.

                  B) Landlord throughout the term of the Lease and any renewal
         thereof shall maintain and repair the exterior portions of the Leased
         Premises and the Building, including but not limited to, the roof
         repairs, caulking, painting and sealing of window glass, walls and
         floors. 

                  C) Landlord shall throughout the term of the Lease and any
         renewal thereof maintain the exterior grounds of the Building and
         Leased Premises including but not limited to landscape and shrubbery
         maintenance and replacement when necessary; lawn care including lawn
         spraying and service and replanting when necessary; maintaining
         including sealing, patching, resurfacing and snow


                                      -6-

<PAGE>


         plowing removal when necessary of the pedestrian walks, parking lots,
         driveways and access roads.

                  D) Landlord shall throughout the term of the Lease and any
         renewal thereof, maintain the Complex Areas of the Leased Premises,
         including but not limited to the external lighting, storm and sanitary
         sewer and water lines, curbing, sealing, patching, resurfacing, and
         snow removal of the pedestrian walkways, parking lots, driveways and
         access roads; landscape and shrubbery maintenance and replacement when
         necessary; lawn care including lawn spraying and service, and
         replanting when necessary.

                  E) Landlord shall maintain all electrical systems to the
         Building. Landlord shall be responsible for the maintenance of
         electrical systems up to the Leased Premises. Tenant is responsible for
         the maintenance of electrical systems from the exterior perimeter wall
         to all areas throughout the Leased Premises. Tenant shall be
         responsible for the replacement of all incandescent and fluorescent
         light bulbs which are located within the Leased Premises on an as
         needed basis.

                  F) Tenant shall, throughout the term of the Lease and any
         renewal thereof, maintain, repair, and replace when necessary, all
         mechanical and electrical systems operating in the Leased Premises.
         Such maintenance, repair, and replacement shall include but not be
         limited to routine, scheduled, and periodic maintenance and cleaning
         and the recommended replacement of all filters.

                  G) Tenant shall, throughout the term of the Lease or any
         renewal thereof, maintain and repair the interior portions of the
         Leased Premises, including, but not limited to, interior walls and wall
         finishings; carpeting and other floor finishings; ceiling, tile;
         lavatories and fixtures therein, and the like, and shall surrender same
         in as good a condition as received, normal wear and tear excepted.

                  H) Tenant shall throughout the term of the Lease and any
         renewal thereof continue to operate, so far as in its power, utility
         services to the Leased Premises (heat, electricity

                                      -7-
<PAGE>


         and the like) in sufficient amount to prevent damage to the Leased
         Premises or deterioration thereof.

                  I) All maintenance, repairs, and alterations required by
         Tenant or Landlord under this Lease shall be done immediately as needed
         and in a good and workmanlike manner. Each Party shall comply with
         federal, state, and local governments' laws, rules, orders and
         ordinances, and regulations at any time issued or enforced applicable
         to the Leased Premises. Tenant shall not make any structural
         alteration to the Leased Premises without prior written consent of
         Landlord, which consent shall not be unreasonably withheld.

         ELEVENTH: UTILITIES. Tenant agrees that it shall be responsible for the
payment of all utilities, including water, gas, electricity, heat or other
services delivered to the Leased Premises; Landlord shall provide separate
metering for all services, which Landlord shall bill Tenant for on a prorated
basis. Landlord shall not be responsible for failure of, or lack of, water, gas,
electricity, or other fuel, except for Landlord's negligence or Landlord's
failure to perform the covenants of this Lease on its part to be performed.

         TWELFTH: ADDITIONAL RENT.

         A. General Provisions.

         As additional rent hereunder, Tenant shall pay to Landlord its
proportionate share of the following, defined as follows:

         (1) As to those items which effect the Leased Premises only,
(Landlord's cost of all items referenced in Paragraph "10" (B-D) herein)
Tenant's proportionate share shall be one hundred (100%) percent.

         (2) As to those items which effect multiple structures of Landlord
including the Building, Tenant's floor space in relation to the floor space for
all the affected buildings shall

                                      -8-
<PAGE>


be the factor in determining Tenant's proportionate share of these
so-called "Complex Area" charges.

         B. INSURANCE.

         (1) Landlord's cost of Fire and Extended Coverage Insurance premiums
and Landlord's Public Liability Insurance premiums. Landlord shall, at the
request of the Tenant, provide an explanation of any premium increase hereunder.

         C. TAXES.

         (1) Landlord's cost of all state, municipal and local taxes (except
gift, estate, inheritance, succession, and income taxes, if any, on the
interest of the Landlord) assessments, levies and other charges general and
special ordinary and extraordinary, in whatever name, nature and kind, (except
as specified above) that are or may be during the term hereof, or any renewal,
(beginning with the commencement of the term hereof) levied, assessed, imposed
or charged on the Leased Premises and all of which may be levied, assessed,
imposed, or charged on or against the leasehold estate hereby created during the
term hereof. The taxes, assessments, levies and other charges, shall be paid in
the name of the Landlord, and Landlord shall pay the same as specified above
whether such taxes or charges become due and payable during the term hereof or
any renewal, or subsequent to the expiration or sooner termination hereof;
however, Tenant shall be liable for taxes pro-rated only until the date of
termination of this Lease. If, at any time during the term of this Lease, the
present method of taxation or assessment shall be changed so that the whole or
any part of the taxes, assessments, levies or charges now levied, assessed and
imposed on the real estate hereby demised and improvements thereon, shall be
transferred to the rentals received from such real property in whole or in
part, or against such rentals in whole or in part, and if partly on such real 
estate and partly on such rentals, Tenant shall pay such proportionate share of
taxes and assessments, levied and assessed on such rentals as shall 
proportionately relieve the taxes and assessments on such real estate, it being
the intention of the parties hereto that 

                                      -9-

<PAGE>


Landlord shall receive the rents reserved herein without deduction of taxes
(except gift, estate, inheritance, succession, and income taxes on the interest
of the Landlord), assessments, levies, or charges in respect to the real estate
and improvements and also on such rentals. Tenant shall have the right, at its
own expense, to contest any taxes or assessments in the name of Landlord and
Landlord shall cooperate in any proceedings arising out of Tenant's exercise of
this right.
   
         D. MAINTENANCE.

         (1) The Landlord's maintenance responsibilities referenced in Paragraph
"TENTH" subparagraphs B through E herein.

         E. BUILDING AND COMPLEX AREAS.

         (1) Landlord's cost of maintaining and repairing all structural
portions within the Building as provided in Paragraph "10" (a) herein.

         (2) Utility expense for electrical service to the external
portions of the Building and Complex areas for external lighting, deep-dock
pumps and other exterior use; water and sprinkler service expense of the
Building.

         (3) All items of maintenance required of Landlord under this Lease for
the Complex areas as provided in Paragraph "10" (D) herein.

         F. BILLING.

         (1) The amounts required to be paid by the Tenant to the Landlord,
under this Paragraph "TWELFTH" hereof, may at the option of the Landlord, be
estimated for a full Lease year and billed monthly in advance at the rate of
one-twelfth (1/12th) of such estimate. The Landlord shall make an adjustment
based upon actual costs within ninety (90) days of the end of each Lease year.
Any monies due and owing to landlord following the end of the Lease year 
reconciliation shall be paid by Tenant to Landlord within thirty (30) days of 
the date of billing any such monies due and owing Tenant following the end of 
the Lease year reconciliation shall be credit by landlord against the next 
future installments of additional rent owed by Tenant to Landlord.


                                      -10-

<PAGE>


         (2) All additional rent due and owing under this Paragraph "TWELFTH"
shall be paid by Tenant to Landlord within twenty (20) days following the date
of the billing by Landlord for same. Landlord shall bill Tenant monthly for
additional rent expenses.

         F. DISPUTE RESOLUTION.

         (1) In the event that Tenant disputes any additional rent billed,
Tenant must nonetheless pay same to Landlord within the time provided herein or
be in default of the Lease. The propriety of such billing shall not be a defense
to any action taken by Landlord for Tenant's failure to pay any additional rent
as provided herein. In the event Tenant disputes any additional rent billed and
timely paid by Tenant, Landlord shall in good faith diligently review the
disputed item with Tenant within forty five (45) days of written notification by
Tenant of the specific dispute. If the parties cannot come to an agreement, the
dispute shall be resolved as provided for in this Lease. In the event Tenant
then is owed a credit for additional rent, Landlord shall credit same against:
First: Any additional rent due and owing by tenant; Second: Base rent due and
owing by Tenant. Said Tenant's credit shall be issued by Landlord at the next
rental billing period following such determination. Tenant waives its right to
dispute or challenge any additional rent, billing or charge rendered longer than
thirteen (13) months prior to Tenant's notification of Landlord of the specific
dispute as provided herein.

         THIRTEENTH: INSURANCE. Tenant, at its expense, shall maintain the
following:

         LIABILITY: TWO MILLION DOLLAR ($2,000,000.00) combined single limit of
comprehensive general liability coverage which coverage may be provided under
Tenant's excess or umbrella liability policy.

         CONTENTS: Tenant shall carry fire and extended coverage insurance
adequate to insure its improvements, betterments

                                      -11-

<PAGE>


and contents. Tenant shall provide Landlord with a certificate of insurance
providing proof of such insurance. This certificate shall provide for a ten (10)
day written notice to Landlord in the event of cancellation or material change
of coverage. This insurance may be provided as part of the blanket coverage by
Tenant. Tenant shall provide Landlord with a certificate of insurance showing
Landlord as additional insured. The certificate shall provide for a ten (10) day
written notice to Landlord in the event of cancellation or material change of
coverage. This insurance may be provided as part of blanket coverage by Tenant.

         FOURTEENTH: INDEMNIFICATION. Landlord shall not be liable for and
Tenant agrees to indemnify, defend, and forever hold harmless Landlord, its
agents, servants, and employees from and against claims, damages, costs
(including but not limited to court costs and attorneys fees) resulting from,
injury or damage to Tenant, its agents, servants, or employees or any other
person(s) claiming through Tenant, unless such liabilities shall result solely
from an act or omission of the Landlord, its agents, servants, or employees.
Landlord and Tenant hereby release one another from all liability for any loss
or damage to real property. This release is conditioned upon the inclusion in
the respective policies of insurance an endorsement or provision stating that
such release will not adversely affect said policies or prejudice any right of
the insured to recover thereunder. Landlord and Tenant agree that their
respective insurance policies will include the aforesaid provision or
endorsement so long as the same is obtainable without extra cost, or if extra
costs should be charged, so long as the party for whose benefit the clause is
obtained shall pay for such extra costs. If extra costs shall be chargeable
therefor, the party so affected shall advise the other of the amount of extra 
costs and the other party, at its election, may pay the same or decline to so 
pay, in which event the release from liability given to said party by this 
section shall be deemed to be withdrawn.

                                      -12-
<PAGE>


         FIFTEENTH: COMPLIANCE WITH LAWS. From and after entering into
possession, subject to Landlord's duties and obligations to repair as contained
in Paragraph "TENTH," Tenant shall comply with all statutes, ordinances, and
requirements of all municipal, state, and federal authorities now in force, or
which  may hereafter be in force, pertaining to the Leased Premises, occasioned
by the use of the Leased Premises by Tenant. The notice of a violation by
Landlord or any governmental or quasi-governmental agency to Tenant or the
commencement or pendency of any municipal, state, or Federal proceeding alleging
a violation which would  affect the use of the Leased Premises shall, at the
option of the Landlord, and subject to the notice provisions of Paragraph
"TWENTY-SECOND" be deemed a breach hereof,  providing, however, the notice of
such violation or the commencement of such proceedings shall not be a breach
hereof, if:

         A) Tenant immediately takes action to comply with such statute,
ordinance or other requirements, or

         Tenant, in good faith, contests such proceeding to a final
determination and thereafter complies with such order as may issue. (In any such
contest, Tenant will take such action(s), including deposit of security, as may
be reasonably necessary to prevent a forfeiture of Landlord's title.)
Notwithstanding this Paragraph "FIFTEENTH," if after Tenant has been found to be
in violation of any statute, ordinance, or requirement of any municipal, state
or federal authority now in force, or hereinafter in force, pertaining to
Tenant's use of the Leased Premises, and Tenant fails to immediately correct the
same, Landlord shall have the right to take whatever action necessary to place
Leased Premises in compliance with any statute, ordinance, and requirement of
all municipal, state, and federal authorities now in force or which hereinafter
may be in force and to charge Tenant the costs thereof as additional rent for
this action.

         SIXTEENTH: LANDLORD'S ACCESS. Tenant shall permit Landlord, or
Landlord's agent, at reasonable times and upon

                                      -13-
<PAGE>


reasonable notice, to enter upon the Leased Premises for the purpose of
inspecting the same and will permit Landlord, at any time within one hundred
twenty (120) days prior to the expiration of Lease, to place upon the Leased
Premises any usual "To Let" or "For Lease" signs and at reasonable times and
upon reasonable notice permit persons desiring to lease the same to inspect the
Leased Premises thereafter. Landlord shall, at the time permitted by this Lease,
have the right to enter Leased Premises for the purpose of making repairs or
structural changes to said Leased Premises or Building commonly known as
Building located at the Sweet Home Centre, Dodge and Sweet Home Roads, Amherst,
New York. Any such repairs or structural changes will be made with reasonable
dispatch and in a manner to interfere as little as possible with Tenant's use
and enjoyment of the Leased Premises.

         SEVENTEENTH: CONDEMNATION.

         (A) In the event that an area of twent-five percent (25%) or more of
the Leased Premises and which materially affects Tenant's ability to conduct its
intended business shall be taken, or access to the Leased Premises shall be
taken in any proceeding by the public authorities, by condemnation or by deed in
or be acquired for public or quasi-public purposes, the Tenant shall have the
option of terminating this Lease, in which case any unearned rent shall be
refunded to the Tenant. The said option to terminate shall be exercisable by
written notice given by the Tenant to the Landlord not later than sixty (60)
days following notice to the Tenant by Landlord of such condemnation of
acquisition. In the event that less than twenty-five percent (25%) of the area
of the Leased Premises or more, providing same does not materially affect
Tenant's ability to conduct its intended business or if Tenant does not elect to
terminate this Lease, then the Landlord shall restore the Leased Premises to the
end that the Leased Premises shall be restored so far as practicable to the
condition existing immediately prior to such taking, and the rent and additional
rent shall be reduced in the same proportion that

                                      -14-
<PAGE>


the amount of floor area in the Building is reduced by such condemnation or 
other proceedings, or by such acquisition.

         (B) In the event of a condemnation of more than eighty percent (80%) of
the Building in which the Leased Premises or eighty (80%) percent of the
building, or in the event of any termination of this Lease by virtue of
condemnation as provided in Paragraph (A) of this Paragraph "SEVENTEENTH" this
Lease shall terminate and the Tenant shall not be entitled to any part of the
award or awards made, provided, however, that Tenant may make a claim for loss
of Tenant's fixtures, loss of business and relocation expenses.

         (C) Anything contained in Subparagraphs (A) and (B) of this Paragraph
"SEVENTEENTH" to the contrary notwithstanding, the Landlord shall not be
required to repair or rebuild the Leased Premises during the last year of the
original term or the last year of any renewal term thereof.

         EIGHTEENTH: IMPROVEMENTS. Title to any and all improvements by Tenant
made to the Leased Premises during the term hereof shall vest in Landlord, as of
the end of the term of this Lease or any earlier termination. Tenant may, upon
termination hereof, remove all its trade fixtures but shall repair or pay for
repairs necessary for damages to the Leased Premises occasioned by removal.

         NINETEENTH: DESTRUCTION. In the event of a partial destruction of the
Leased Premises, from any cause, the tenancy shall continue with rent
proportionately abated. Landlord shall forthwith repair the same, provided that
such repairs can be made within ninety (90) days from the partial destruction of
Leased Premises under existing governmental laws and regulation, but such
partial destruction shall not terminate this Lease. Tenant shall be entitled to
a proportionate reduction of rent while such repairs are being made. If such
repairs cannot be made within said ninety (90) days, Landlord shall, within
twenty (20) of the partial

                                      -15-
<PAGE>


destruction notify Tenant that repairs cannot be completed within
ninety (90) days, and within five (5) days after such notification, Tenant
shall, at its option, notify Landlord of its intent to remain upon Leased
Premises or cancel this Lease, and if Tenant remains, Landlord shall have one
hundred fifty (150) days from that date to complete repair, rent to be
proportionately reduced as aforesaid. Repairs which cannot be completed within
one hundred fifty (150) days, shall be done only with the election of both
Landlord and Tenant. If such partial damage is due to the fault or negligence of
Tenant, Tenant's servants, employees, agents, visitors or licensees, the damages
shall be repaired by Landlord, but there will be no apportionment of rent. In
the event that the Building is destroyed to an extent more than one half (1/2)
of the replacement costs thereof, either Landlord or Tenant may terminate this
Lease. Notwithstanding the above, Landlord shall have no obligation to repair
Leased Premises at any time within the last year of the Lease or the last year
of any extension or renewal thereof.

         TWENTIETH: CONTINUOUS OCCUPANCY: Tenant shall with thirty (30) days
written notice to Landlord, be able to vacate but not abandon the Leased
Premises at any time during the term hereof. In the event that a receiver shall
be appointed to take over the business of Tenant, or in the event that Tenant
shall make a general assignment for the benefit of creditors, or Tenant shall
take or suffer any action under any insolvency or bankruptcy act, provided in
the case of an involuntary bankruptcy, such action shall not be vacated within
sixty (60) consecutive days and from the filing of such an insolvency or
bankruptcy action, the same shall constitute a breach of this Lease by Tenant.


         TWENTY-FIRST: RIGHT TO PERFORM. If a notice of any lien be filed
against the Leased Premises for, or purporting to be for, labor or material
alleged to have been furnished, or to be furnished to, or for any party hereto,
at the Leased Premises or

                                      -16-
<PAGE>
for utilities or other services provided to the Leased Premises on behalf of 
Tenant, and if such party shall fail to take such action as shall cause such 
lien to be removed from the record by discharge, deposit or bonding 
proceedings, within fifteen (15) days after such party received notice of the 
filing of such lien, any other party may pay the amount of such lien or 
discharge the same  by deposit or by bonding proceedings, and in the event of 
such deposit or bondings proceedings, such other party may require the lienor 
to prosecute an appropriate action to enforce the lienor's claim. (In such 
case, any party may pay any judgment recovered on such claim.) Any amount paid 
or expense incurred by Landlord or Tenant pursuant to this Paragraph "TWENTY-
FIRST" be added to, or deducted from, succeeding rental payments as may be
appropriate.

         TWENTY-SECOND: TENANT DEFAULT AND RIGHT OF REENTRY. In the event of any
breach of this Lease by Tenant, Landlord, besides other rights and remedies it
may have, shall have the immediate right of reentry and may remove all persons
and property from the Leased Premises. Such property may be moved and stored in
a public warehouse or elsewhere at the cost of, and for the account of, Tenant.
Should Landlord elect to reenter, or should it take possession pursuant to legal
proceedings or any notice provided by law, it may either terminate this Lease or
may, from time to time, without terminating this Lease, relet said Leased
Premises or any part thereof for such term or terms (which may be for a term
extending beyond the term of this Lease) and at such rental or rentals and upon
such terms and conditions as Landlord, in its sole discretion, may deem
advisable, with the right to alter or repair Leased Premises upon such
reletting. In the event of such reletting without termination, Tenant shall be
immediately liable to pay to Landlord, in addition to any other amounts then due
hereunder at the option of Landlord, either:

         (A) the cost and expense of such reletting and such alterations and/or
repairs and any amount which the rent reserved herein for the period of such
reletting, but not beyond the term

                                      -17-
<PAGE>

hereof, exceeds the amount agreed to be paid as rent for such period, or;

         (B) rents received by Landlord from such reletting shall be applied
first to the repayment of indebtedness other than rent due hereunder, second to
cost and expenses of reletting and alterations or repairs, and third to the
payment of rent due and unpaid hereunder, and the residue, if any, shall be held
by Landlord and applied in payment of future rent as the same may become due and
payable. Tenant shall be credited only with rent actually received by Landlord.
Tenant shall, in such event, pay any deficiency between the amount due from
Tenant to Landlord and the amount credited. No such reentry or taking possession
by Landlord shall be construed as an election to terminate this Lease unless
written notice of such intention is given, or unless termination be declared by
a Court of competent jurisdiction. Notwithstanding any such reletting without
termination, Landlord may, at any time thereafter, elect to terminate this Lease
on account of such previous breach. Should Landlord at any time terminate this
Lease for any breach, in addition to any other remedy it may have, it may
recover from Tenant all damages it may incur by reason of such breach, and
including the worth at the time of such termination of the excess, if any, of
the amount of said rent and charges equivalent to the rent reserved for over the
then reasonable value of the Leased Premises for the remainder of the term.
Notwithstanding this Paragraph "TWENTY-SECOND," and as a condition precedent to
the exercise of any remedy under this Lease by Landlord:

         (C) Landlord shall give Tenant notice in writing of Tenant's failure to
pay rent and/or real estate taxes and other, if any, obligations satisfied by
payment of money, and if Tenant shall pay the same  within ten (10) days of 
receipt of said notice, Tenant shall not be in default or breach of this 
Lease;

         (D) Landlord shall give Tenant notice in writing of any other default
or breach which cannot be corrected by the payment of money, and if Tenant shall
correct the same within ten

                                      -18-
<PAGE>


(10) days of receipt of said notice, Tenant shall not be in default or breach
hereunder provided, however, if the breach or default is such that it may not be
corrected within said ten (10) day period, but Tenant commences to correct the
same within said period and diligently continues to correct same, Tenant shall
not be in default or breach hereof.

         TWENTY-THIRD: LANDLORD'S NOTICE. In any breach of the Lease by
Landlord, Tenant shall be bound by the same notice requirements as the Landlord
in Paragraph "TWENTY-SECOND."

         TWENTY-FOURTH: ACCESS ROAD. Landlord grants to Tenant the right of
non-exclusive ingress and egress along the private road delineated as Area "C"
in Schedule "A." Such road shall be for the use and enjoyment of ingress and
egress and installation of utilities and services by owners, lawful occupants
and tenants of Landlord, and Tenant shall not obstruct such access road.
Landlord grants to Tenant the right of non-exclusive ingress and egress through
Area "B" (parking areas) delineated in Schedule "A." The right of nonexclusive
ingress and egress shall be for the use and enjoyment for ingress and egress and
installation of utilities and services by owners, lawful occupants and tenants
of Landlord, and Landlord shall not obstruct such Area "B". Providing Tenant is
not in default of the terms and conditions of this Lease, and a mortgagee shall
foreclose on any mortgage affecting the Leased Premises, access road, or any
premises enjoying the use of said road, the use and enjoyment by Tenant by the
right of way for ingress and egress shall not be disturbed by said action to
foreclose said mortgage. Tenant shall execute any document required by Landlord
to enforce the terms and conditions of this paragraph provided said does not
diminish Tenant's rights hereunder.

         TWENTY-FIFTH: SUBORDINATION. This Lease shall be subject and
subordinate at all times to the lien of the mortgages


                                      -19-
<PAGE>


or any Lease covering the Leased Premises, given in connection with an
Industrial Revenue Bond financing now on the Leased Premises, and all advances
made or thereafter to be made upon the security thereof; subject and subordinate
to the lien of any future mortgage or mortgages including purchase money
mortgages, or future Lease or Leases given as part of an Industrial Revenue Bond
financing which may be a lien upon the Leased Premises, provided, however, that
any such mortgage or mortgages, or such Lease or Leases, shall provide that in
any foreclosure proceeding, Tenant will not be made a party thereunder and in
any sale in such foreclosure proceeding, this Lease shall remain undisturbed and
in full force and effect provided Tenant is not in default thereunder.

         TWENTY-SIXTH: METHOD OF NOTICE. Any notice or demand which, under the
terms of this Lease or under any statute, must or may be given or made by the
parties hereto shall be in writing and shall be given or made by mailing the
same by certified or registered mail addressed to the respective parties at the
following addresses: 

   In the case of Tenant, to:          With a copy to:
   MANAGEMENT ADJUSTMENT               _____________________________
   BUREAU,  INC.                       _____________________________
   120 Pineview Drive                  _____________________________
   Amherst, New York 14228             _____________________________

   In .the case of Landlord, to:       With a copy to: 
   UNILAND DEVELOPMENT COMPANY         Parrino, Cooper, Butler & Dobson
   100 Corporate Parkway               135 Delaware Avenue, Suite 405
   Suite 500                           Buffalo, New York 14202
   Amherst, New York 14226             ATTN: Arthur F. Dobson, Jr.
   ATTN: DIRECTOR OF PROPERTIES        _____________________________

or such other address as each of the parties  hereto may from time to time 
designate by notice to the other.

                                      -20-

<PAGE>


         TWENTY-SEVENTH: ATTORNEY EXPENSES. If either party shall at any time be
in default hereunder and if either party shall institute an action or summary
proceeding against the offending party based upon such default, then the losing
party will reimburse the prevailing party for the expense of attorney's fees and
disbursements thereby incurred by the prevailing party, so far as the same are
reasonable in amount. Also, so long as Tenant shall be a tenant hereunder, the
amount of such expenses shall be deemed to be "additional rent" hereunder and
shall be due from Tenant to Landlord on the first day of the month following the
incurring of such respective expenses.

         TWENTY-EIGHTH: TELEPHONE SERVICE. Telephone service to and throughout
the Leased Premises shall be the responsibility of the Tenant. Notwithstanding
provisions of Paragraph "TENTH," maintenance of telephone wiring and equipment
within the Leased Premises shall be the responsibility of the Tenant for the
term of the Lease. Installation of wiring and equipment shall comply with all
local ordinances and regulations of the New York State Fire Underwriters.

         TWENTY-NINTH: JURY WAIVER. In the event that Landlord must proceed by
summary proceeding to enforce any provision of the Lease, Tenant and Landlord
hereby waive whatever right they may have to a jury trial with regard to any
issues of law or fact in said proceeding.

         THIRTIETH: INVALIDITY. The invalidity or unenforceability of any
provisions of this Lease shall in no way affect the validity or enforceability
of any other provision hereof. No failure of Landlord to enforce any term hereof
shall be deemed to be a waiver.

         THIRTY-FIRST: ADVANCED RENT. With the execution of this Lease, Tenant
shall pay to Landlord the sum of TWENTY FOUR THOUSAND


                                      -21-
<PAGE>


         FIVE HUNDRED SIXTY SEVEN and 50/100 ($24,567.50) DOLLARS as advanced
rent. In the event the Tenant faithfully performs all terms and conditions of
this Lease, said advanced rent shall be applied to the last month of the
original Lease Term.

         THIRTY-SECOND: SUCCESSION. This Lease is binding upon and inures to the
benefit of the heirs, assigns, and successors in interest to the parties.

         THIRTY-THIRD: RULES AND REGULATIONS. Tenant agrees to comply with all
reasonable rules and regulations which the Landlord may establish from time to
time for the protection and welfare of the Tenant, the Building, and all other
tenants and occupants thereof.

         THIRTY-FOURTH: QUIET ENJOYMENT. Landlord shall, at all times during the
term of this Lease, allow Tenant quiet enjoyment of said Leased Premises.

         THIRTY-FIFTH: FINANCING COOPERATION. Tenant will use its best efforts
to cooperate with Landlord in satisfying reasonable requirements of Landlord's
mortgagee, including the execution of the attached Estoppel Certificate,
Schedule "D" attached hereto and made a part hereof, provided same does not
materially alter the terms and conditions of this Lease.

         THIRTY-SIXTH: FINANCIAL STATEMENT. Tenant shall furnish to Landlord
within ninety (90) days of the close of each fiscal year during the term of this
Lease, a financial statement. This statement shall be for the confidential use
of Landlord's mortgagee only and for no other purpose.

         THIRTY-SEVENTH: ARBITRATION. Any dispute between Landlord and Tenant
arising out of the provisions of this Lease, excepting the payment of rent,
taxes, mechanic's liens, deposits

<PAGE>


and the like, shall be submitted to arbitration in such a manner as the parties
may agree upon, or if they cannot agree, in accordance with the rules of the
American Arbitration Association.

         THIRTY-EIGHTH: SIGNAGE. Landlord reserves the right to maintain
uniformity and conformity for all exterior signs including window signage of all
tenants of the Building and/or complex in which the Leased Premises are located.
Landlord reserves the right to maintain uniformity and conformity for all
interior signs. Landlord at Tenant's request, shall provide Tenant with
specifications for its signage and Tenant may, at its own expense, construct or
install a sign in accordance with the aforesaid specifications. All requests for
permission to erect, apply, and/or install signage must be made in writing to
the Landlord and include a graphic illustration of the proposed sign. Landlord
shall respond within fifteen (15) days to Tenant's request with either approval
or disapproval of the proposed signage.

         THIRTY-NINTH: PARKING. Landlord shall provide car parks for Tenant
within the confines of the parking lot shown as Area "B" on Schedule "A" located
at the Sweet Home Centre, Dodge and Sweet Home Roads, Amherst, New York.
Landlord reserves the right, throughout the term of this Lease, to assign
Tenant specific on site car parks. In the event that the Leased Premises is
expanded, Landlord shall provide a corresponding expansion of the parking area
based on a ratio of six (6) car parks per one thousand (1,000) square feet of
floor area so expanded.

         FORTIETH: JURISDICTION. The parties agree that venue for any judicial
action shall be the County of Erie, State of New York. If either party does not
maintain an office or residence in the County of Erie, State of New York, the
time of the commencement of any action under this Lease, then such party hereby
designates the Secretary of State for the State of New York as its agent for


                                      -23-
<PAGE>


the service of process. Any matters involving this Lease shall be governed by 
the laws of the State of New York.

         FORTY-FIRST: NO RECORDING. Neither this Lease nor any memorandum
thereof shall be recorded.

         FORTY-SECOND: PARAGRAPH CAPTIONS. Paragraph headings set forth herein
are for the convenience of the parties only, and the same shall not be deemed
to limit or expand the terms and conditions set forth herein.

         IN WITNESS WHEREOF, the parties hereto have affixed their hands and
seals the day and year first above mentioned.

                                    THE UNILAND PARTNERSHIP, L.P.

                                    By: _____________________________________

                                    MANAGEMENT ADJUSTMENT BUREAU, INC.

                                    By: _____________________________________



                                      -24-
<PAGE>


STATE OF NEW YORK               )
                                )  SS.
COUNTY OF ERIE                  )

         On this _____ day of ______________ 1994 before me, the subscriber,
personally appeared NANCY R. DOBSON, Executive Vice President in THE UNILAND
PARTNERSHIP, L.P., a New York Limited Partnership doing business under the laws
of the State of New York, and she acknowledged to me that she has executed the
within Lease Agreement as such Executive Vice President acting on behalf of such
partnership.



                                             ________________________________




STATE OF NEW YORK               )
                                )  SS.
COUNTY OF ERIE                  )


         On this _______ day of ____________________ 1994 personally appeared
________________________________ of MANAGEMENT ADJUSTMENT BUREAU, INC. said
corporation being named above, deposes and says that he resides at__________
_____________________________ ___________________________ and that he is an
officer of said corporation, the corporation described in and who executed the
foregoing Lease Agreement; that he knows the seal of said Corporation, that the
seal affixed to said Instrument is such Corporate seal; that it was affixed by
the Order of the Board of Directors of said Corporation and that he signed h__
name thereto by like order.


                                             __________________________________


<PAGE>


                                   SCHEDULE C







         Tenant shall, on its own stationery, provide to Landlord upon
acceptance or possession of the premises, the following:


         "To Whom It May Concern:


         On __________________________ 1994, MANAGEMENT ADJUSTMENT BUREAU, INC.
entered into a Lease Agreement with THE UNILAND PARTNERSHIP, L.P., for
approximately TWENTY FIVE THOUSAND SIX HUNDRED SIXTY SEVEN (25,667) square feet
of office space located at the Sweet Home Centre, Dodge and Sweet Home Roads,
Amherst, New York. On the _____ day of _____________ 1994, Landlord tendered and
Tenant accepted possession of premises.

         It is agreed by the parties that the Lease Agreement dated
_______________________, 1994 commences on the first day of ________________
1994, and terminates on the _____ day of ______________ 19__.



<PAGE>


                                    SCHEDULE D



                              TENANT ESTOPPEL LETTER


___________________________________

___________________________________

___________________________________

___________________________________





Gentlemen:

         The undersigned, a Tenant under a lease dated _______________________
(the "Lease") between the undersigned and THE UNILAND PARTNERSHIP, L.P.
(Landlord) for space comprising TWENTY FIVE THOUSAND SIX HUNDRED SIXTY SEVEN
(25,667) square feet ("Leased Premises") in the Building located at the Sweet
Home Centre, Dodge and Sweet Home Roads, Amherst, New York (the "Property"),
understands that the Landlord is about to mortgage the Property to
_______________________________________________ , in connection with which the
Landlord's interest in the Lease may be collaterally assigned to the mortgagee.

         The undersigned provides the following information to the best of its
knowledge with respect to the Lease:

                  (a) The undersigned has accepted possession of the Leased
Premises and has commenced paying rent under the Lease.

                  (b) The remaining term of the Lease, including any option or
renewal term, is ___________________, expiring on ____________________________.


                  (c) The annual base rent being paid is $________________.

                  (d) The amount of any advance rent held by Landlord or any
other party is $___________________.

                  (e) The date through which rent has been paid is
_______________________, 19__.

                  (f) There are no outstanding defaults, notices of default,
claims or offsets arising out of its leasehold.

                  (g) The Lease has not been modified or amended as of this
date.

                  (h) The undersigned has not received notice of any prior
assignment of the Landlord's interest under the Lease.

                                   MANAGEMENT ADJUSTMENT BUREAU, INC.
                                        

Dated: __________________________  BY: _______________________________

<PAGE>


                            FIRST AMENDMENT TO LEASE

                                 BY AND BETWEEN

                          THE UNILAND PARTNERSHIP, L.P.

                                       AND

                       MANAGEMENT ADJUSTMENT BUREAU, INC.

                                 DATED: 12/10/94



                                Lease No. 2235-F



<PAGE>


                            FIRST AMENDMENT TO LEASE


         FIRST  AMENDMENT TO LEASE dated the 10th day of December  1994,  by and
between  THE  UNILAND  PARTNERSHIP,   L.P.,  a  New  York  Limited  Partnership,
University Corporate Centre, 100 Corporate Parkway, Suite 500, Amherst, New York
14226,  hereinafter called "Landlord" and MANAGEMENT  ADJUSTMENT BUREAU,  INC. a
New York Corporation,  with offices located at 120 Pineview Drive,  Amherst, New
York 14226 hereinafter called "Tenant."

         WHEREAS, Landlord and Tenant entered into a Lease Agreement dated the
5th day of August, 1994 for TWENTY FIVE THOUSAND SIX HUNDRED SIXTY SEVEN
(25,667) square feet of office and space located at the Sweet Home Centre, Dodge
andSweet Home Road, Amherst, New York; and

         WHEREAS, Landlord and Tenant are desirous of increasing the Leased
Premises by an additional FOUR THOUSAND (4,000) square feet making the total
Leased Premises TWENTY NINE THOUSAND SIX HUNDRED SIXTY SEVEN (29,667) square
feet ("Revised Leased Premises").

         NOW, THEREFORE, in consideration of the mutual covenants contained
herein, the parties agree that the Lease Agreement, dated the 5th day of August,
1994, between the parties shall be amended as follows:

         FIRST: Paragraph "FIRST: LEASED PREMISES". Landlord leases to Tenant
and Tenant hereby takes office space comprising approximately TWENTY NINE
THOUSAND SIX HUNDRED SIXTY SEVEN (29,667) square feet in a building located at
the Sweet Home Centre, Dodge and Sweet Home Roads, Amherst, New York and more
specifically designated on a plan attached hereto and designated as Schedule
"AA" and made a part hereof.


<PAGE>


         SECOND: Paragraph "THIRD: RENT." Upon the commencement of this First
Amendment to Lease Term, Tenant shall pay rent to the Landlord as follows:

         A) On the first day of the first month of this First Amendment to Lease
Term, the sum of TWENTY FOUR THOUSAND EIGHT HUNDRED NINETY and 58/100
($24,890.58) DOLLARS and on the first day of the second month of the tenancy and
on the first day of each and every calendar month thereafter through the
sixtieth month of the tenancy, Tenant shall pay to Landlord the sum of TWENTY
FOUR THOUSAND EIGHT HUNDRED NINETY and 58/100 ($24,890.58) DOLLARS.

         B) On the first day of the sixty-first through one hundred twentieth
month of the tenancy, Tenant shall pay to Landlord the sum of TWENTY SIX
THOUSAND EIGHT HUNDRED NINETY THREE and 08/100 ($26,893.08) DOLLARS.

         C) on the first day of the one hundred twenty first through one hundred
eightieth month of the tenancy, Tenant shall pay to Landlord the sum of TWENTY
EIGHT THOUSAND THREE HUNDRED NINETY SIX and 17/100 ($28,396.17) DOLLARS.

         All payments to be made in United States funds.

         THIRD: Paragraphs "THIRD: CONSTRUCTION OF LEASED PREMISES" and "FOURTH:
DELAYS IN CONSTRUCTION" shall be amended as follows: Schedule "B" shall be
changed to Schedule "BB". All other terms and conditions of these paragraphs
shall remain the same. 

         FOURTH: Paragraph "THIRTIETH: ADVANCED RENT" shall be amended as
follows: Landlord acknowledges receipt of TWENTY FOUR THOUSAND FIVE HUNDRED
SIXTY SEVEN and 50/100 ($24,567.50) DOLLARS advanced rent from Tenant. Upon the
signing of this First Amendment to Lease an additional advanced rent of THREE
THOUSAND EIGHT HUNDRED TWENTY EIGHT and 67/100 ($3,828.67) DOLLARS is due making
the total advanced rent TWENTY EIGHT THOUSAND THREE HUNDRED NINETY SIX and
17/100 ($28,396.17) DOLLARS. In the event that Tenant faithfully performs all
terms and conditions of the Lease Agreement and any extensions or renewals
thereof, said advanced rent shall be applied to the last month of the term.

                                      -2-
<PAGE>


         FIFTH: Except as specifically amended herein, the terms and conditions
of the Lease Agreement between the parties entered into on or about the 5th day
of August, 1994 shall continue in full force and effect throughout the renewal
term.
   
         IN WITNESS WHEREOF, the parties have affixed their hands and seals the
day and year first above written.

                                   THE UNILAND PARTNERSHIP, L.P.

                                   By: Nancy R. Dobson
                                   -------------------------------------

                                   MANAGEMENT ADJUSTMENT BUREAU, INC.

                                   By: Michael Noah - President
                                   -------------------------------------




                                      -3-
<PAGE>


STATE OF NEW YORK           )
                            ) SS.
COUNTY OF ERIE              )


         On this 10th day of December, 1994, personally appeared NANCY R.
DOBSON, Executive Vice President in THE UNILAND PARTNERSHIP, L.P., a New York
Limited Partnership doing business under the laws of the State of New York, and
she acknowledged to me that she has executed the within First Amendment to Lease
as such Executive Vice President acting on behalf of such partnership.

                                             Barbara A. Carter
                                        ---------------------------
                                               NOTARY PUBLIC
                                        My commission expires 3/30/96



STATE OF NEW YORK           )
                            ) SS.
COUNTY OF ERIE              )


         On this 10th day of November, 1994, before me, the subscriber
personally appeared Michael Noah of MANAGEMENT ADJUSTMENT BUREAU, INC. the
Corporation being named above, deposes and says that he/she resides at Amherst,
New York, that he/she is an officer of said corporation, the corporation
described in and who executed the foregoing First Amendment to Lease; that
he/she knows the seal of said corporation, that the seal affixed to said
Instrument is such corporate seal; that it was affixed by the order of the Board
of Directors of said Corporation and that he/she signed his/her name thereto by
like order.


                                                  Robert J. Nelson
                                             -----------------------------



                ROBERT J. NELSON
            Notary Public, State of New York
              Qualified in Erie County
          My Commission Expires Sept 30, 1995



<PAGE>





                            SECOND AMENDMENT TO LEASE

                                 BY AND BETWEEN

                          THE UNILAND PARTNERSHIP, L.P.

                                       AND

                       MANAGEMENT ADJUSTMENT BUREAU, INC.

                              DATED: As of 12/10/94


                                Lease No. 2235-F
<PAGE>

                               SECOND AMENDMENT TO LEASE

         SECOND AMENDMENT TO LEASE dated as of the 10th day of December, 1994,
by and between THE UNILAND PARTNERSHIP, L.P., a New York Limited Partnership,
University Corporate Centre, 100 Corporate Parkway, Suite 500, Amherst, New York
14226, hereinafter called "Landlord", and MANAGEMENT ADJUSTMENT BUREAU, INC., a
New York Corporation, with offices located at 55 Dodge Road, Amherst, New York
14228, and a mailing address of P.O. Box 1166, Buffalo, New York 14240
hereinafter called "Tenant."

         WHEREAS, Landlord and Tenant entered into a Lease Agreement dated the
5th day of August, 1994 for TWENTY FIVE THOUSAND SIX HUNDRED SIXTY SEVEN
(25,667) square feet of office and space located at the Sweet Home Centre, Dodge
and Sweet Home Road, Amherst, New York; and

         WHEREAS, Landlord and Tenant are desirous of increasing the Leased
Premises by an additional FOUR THOUSAND (4,000) square feet making the total
Leased Premises TWENTY NINE THOUSAND SIX HUNDRED SIXTY SEVEN (29,667) square
feet ("Revised Leased Premises").

         WHEREAS, in order to implement such desire Landlord and Tenant
previously executed a First Amendment to Lease dated December 10, 1994 which
they now want to supersede with this Second Amendment to Lease.

         NOW, THEREFORE, in consideration of the mutual covenants contained
herein, the parties agree that the Lease Agreement, dated the 5th day of August,
1994, between the parties shall be amended as follows:

         FIRST: Paragraph "FIRST: LEASED PREMISES". Landlord leases to Tenant
and Tenant hereby takes office space comprising approximately TWENTY NINE
THOUSAND SIX HUNDRED SIXTY SEVEN (29,667) square feet in a building located
at the Sweet Home Centre, Dodge and Sweet Home Roads, Amherst, New York and
more specifically designated on a plan attached hereto and designated as 
Schedule "AA" and made a part hereof.


<PAGE>

         SECOND: Paragraph "THIRD: RENT." Any reference to the dollar figure of
the total base rent shall be deleted and subparagraph a) shall read as follows:

                  a) The Base Rent due under the Lease shall be payable as
follows:

                  A) On the first day of the first month of this First Amendment
to Lease Term, the sum of TWENTY FOUR THOUSAND EIGHT HUNDRED NINETY AND 58/100
($24,890.58) DOLLARS and on the first day of the second month of the tenancy and
on the first day of each and every calendar month thereafter through the
sixtieth month of the tenancy, Tenant shall pay to Landlord the sum of TWENTY
FOUR THOUSAND EIGHT HUNDRED NINETY and 58/100 ($24,890.58) DOLLARS.

                  B) On the first day of the sixty-first through one hundred
twentieth month of the tenancy, Tenant shall pay to Landlord the sum of TWENTY
SIX THOUSAND EIGHT HUNDRED NINETY THREE and 08/100 ($26,893.08) DOLLARS.

                  C) On the first day of the one hundred twenty first through
one hundred eightieth month of the tenancy, Tenant shall pay to Landlord the sum
of TWENTY EIGHT THOUSAND THREE HUNDRED NINETY SIX AND 17/100 ($28,396.17)
DOLLARS.

                  D) All rents shall be paid to Landlord or authorized agent at
University Corporate Centre, 100 Corporate Parkway, Suite 500, Amherst, New York
14226, or at such other places as may be designated by Landlord from time to
time. All rents payable in United States funds.

         THIRD: Paragraphs "FOURTH: CONSTRUCTION OF LEASED PREMISES," "FIFTH:
DELAYS IN CONSTRUCTION" and "SIXTH: POSSESSION" shall be amended as follows:
Schedule "B" shall be changed to Schedule "BB". All other terms and conditions
of these paragraphs shall remain the same.

         FOURTH: Paragraph "THIRTY-FIRST: ADVANCED RENT" shall be amended as
follows: Landlord acknowledges receipt of TWENTY FOUR THOUSAND FIVE HUNDRED
SIXTY SEVEN and 50/100 ($24,567.50) DOLLARS advanced rent from Tenant. Upon the
signing of the First


<PAGE>

Amendment to Lease an additional advanced rent of THREE THOUSAND EIGHT HUNDRED
TWENTY EIGHT AND 67/100 ($3,828.67) DOLLARS was received by Landlord making the
total advanced rent TWENTY EIGHT THOUSAND THREE HUNDRED NINETY SIX and 17/100
($28,396.17) DOLLARS. In the event that Tenant faithfully performs all terms and
conditions of the Lease Agreement and any extensions or renewals thereof, said
advanced rent shall be applied to the last month of the term.

         FIFTH: Except as specifically amended herein, the terms and conditions
of the Lease Agreement between the parties entered into on or about the 5th day
of August, 1994 is ratified, confirmed and approved and shall continue in full
force and effect throughout the renewal term.

         This Second Amendment of Lease is executed and delivered to clarify as
of December 10, 1994 the agreement of the parties. As such it supersedes and
replaces the First Amendment of Lease.

         IN WITNESS WHEREOF, the parties have affixed their hands and seals the
day and year first above written.

                                     THE UNILAND PARTNERSHIP, L.P.

                                     By: __________________________________
                                              General Partner


                                     MANAGEMENT ADJUSTMENT BUREAU, INC.

                                     By: __________________________________
                                                   President



<PAGE>

STATE OF NEW YORK   )

COUNTY OF ERIE      )
      

         On this _____ day of __________________, 1995, personally appeared CARL
MONTANTE, General Partner of THE UNILAND PARTNERSHIP, L.P., a New York Limited
Partnership doing business under the laws of the State of New York, and he
acknowledged to me that he has executed the within Second Amendment to Lease as
such General Partner acting on behalf of such partnership.

                                      ____________________________________






STATE OF NEW YORK   ) 
                 
COUNTY OF ERIE      )
      
         On this _____ day of ______________________, 1995, before me, the
subscriber personally appeared Michael Noah of MANAGEMENT ADJUSTMENT BUREAU,
INC. the Corporation being named above, deposes and says that he resides at
Amherst, New York, that he is the President of the corporation, the corporation
described in and which executed the foregoing Second Amendment to Lease; and
that he signed his name thereto by order of the board of directors of said
corporation.


                                        __________________________________








<PAGE>

                                                                 Exhibit 10.10


                                 NCO GROUP, INC.
                              AMENDED AND RESTATED
                             1995 STOCK OPTION PLAN

         1. Purpose of Plan

         The purpose of this Amended and Restated 1995 Stock Option Plan (the
"Plan") is to provide additional incentive to officers, key employees and
directors of, and important consultants to, NCO Group, Inc., a Pennsylvania
corporation (the "Company"), and each present or future parent or subsidiary
corporation, by encouraging them to invest in shares of the Company's common
stock, no par value ("Common Stock"), and thereby acquire a proprietary interest
in the Company and an increased personal interest in the Company's continued
success and progress.

         2. Aggregate Number of Shares

         221,719 shares of the Company's Common Stock shall be the aggregate
number of shares which may be issued under this Plan. Notwithstanding the
foregoing, in the event of any change in the outstanding shares of the Common
Stock of the Company by reason of a stock dividend, stock split, combination of
shares, recapitalization, merger, consolidation, transfer of assets,
reorganization, conversion or what the Committee (defined in Section 4(a)),
deems in its sole discretion to be similar circumstances, the aggregate number
and kind of shares which may be issued under this Plan shall be appropriately
adjusted in a manner determined in the sole discretion of the Committee.
Reacquired shares of the Company's Common Stock, as well as unissued shares, may
be used for the purpose of this Plan. Common Stock of the Company subject to
options which have terminated unexercised, either in whole or in part, shall be
available for future options granted under this Plan. The Plan as amended and
restated reflects the appropriate adjustments with respect to the 46.56-for-1
stock split effected in September 1996.

         3. Class of Persons Eligible to Receive Options

         All officers, key employees and directors of, and important consultants
to, the Company and any present or future Company parent or subsidiary
corporation are eligible to receive an option or options under this Plan,
provided, however, that Incentive Stock Options (defined in Section 5(a)) may be
issued only to persons who are employees of the Company or any subsidiary
corporation. The individuals who shall, in fact, receive an option or options
shall be selected by the Committee, in its sole discretion, except as otherwise
specified in Section 4 hereof. No individual may receive options under this Plan
for more than 90% of the total number of shares of the Company's Common Stock
authorized for issuance under this Plan.
<PAGE>

         4. Administration of Plan

                  (a) Prior to the registration of the Company's Common Stock
under Section 12 of the Securities Exchange Act of 1934, this Plan shall be
administered by the Company's Board of Directors and, after such registration,
by the Compensation Committee ("Committee") appointed by the Company's Board of
Directors provided, however, that at the option of the Board of Directors, the
Plan may be administered by the Board of Directors of the Corporation at any
time and from time to time. The Committee shall consist of a minimum of two and
a maximum of five members of the Board of Directors, each of whom shall be a
"Non-Employee Director" within the meaning of Rule 16b-3(b)(3) under the
Securities Exchange Act of 1934, as amended, or any future corresponding rule,
except that the failure of the Committee or of the Board of Directors for any
reason to be composed solely of Non-Employee Directors shall not prevent an
option from being considered granted under this Plan. The Committee shall, in
addition to its other authority and subject to the provisions of this Plan,
determine which individuals shall in fact be granted an option or options,
whether the option shall be an Incentive Stock Option or a Non-Qualified Stock
Option (as such terms are defined in Section 5(a)), the number of shares to be
subject to each of the options, the time or times at which the options shall be
granted, the rate of option exercisability, and, subject to Section 5 hereof,
the price at which each of the options is exercisable and the duration of the
option. The term "Committee", as used in this Plan and the options granted
hereunder, refers to the Board of Directors prior to the registration of the
Company's Common Stock under Section 12 of the Securities Exchange Act of 1934
and, after such registration, to the Committee or to the Board of Directors, if
the Board elects to administer the Plan as provided above.

                  (b) The Committee shall adopt such rules for the conduct of
its business and administration of this Plan as it considers desirable. A
majority of the members of the Committee shall constitute a quorum for all
purposes. The vote or written consent of a majority of the members of the
Committee on a particular matter shall constitute the act of the Committee on
such matter. The Committee shall have the right to construe the Plan and the
options issued pursuant to it, to correct defects and omissions and to reconcile
inconsistencies to the extent necessary to effectuate the Plan and the options
issued pursuant to it, and such action shall be final, binding and conclusive
upon all parties concerned. No member of the Committee or the Board of Directors
shall be liable for any act or omission (whether or not negligent) taken or
omitted in good faith, or for the exercise of an authority or discretion granted
in connection with the Plan to a Committee or the Board of Directors, or for the
acts or omissions of any other members of a Committee or the Board of Directors.
Subject to the numerical limitations on Committee membership set forth in
Section 4(a) hereof, the Board of Directors may at any time appoint additional
members of the Committee and may at any time remove any member of the Committee
with or without cause. Vacancies in the Committee, however caused, may be filled
by the Board of Directors, if it so desires.
<PAGE>

         5. Incentive Stock Options and Non-Qualified Stock Options

                  (a) Options issued pursuant to this Plan may be either
Incentive Stock Options granted pursuant to Section 5(b) hereof or Non-Qualified
Stock Options granted pursuant to Section 5(c) hereof, as determined by the
Committee. An "Incentive Stock Option" is an option which satisfies all of the
requirements of Section 422(b) of the Internal Revenue Code of 1986, as amended
(the "Code") and the regulations thereunder, and a "Non-Qualified Stock Option"
is an option which either does not satisfy all of those requirements or the
terms of the option provide that it will not be treated as an Incentive Stock
Option. The Committee may grant both an Incentive Stock Option and a
Non-Qualified Stock Option to the same person, or more than one of each type of
option to the same person. The option price for Incentive Stock Options issued
under this Plan shall be equal at least to the fair market value (as defined
below) of the Company's Common Stock on the date of the grant of the option,
provided, however, that if an Incentive Stock Option is granted to an individual
who, at the time the option is granted, is deemed to own more than 10 percent of
the total combined voting power of all classes of stock of the Company or any
subsidiary corporation of the Company as more fully set forth in Section
422(b)(6) of the Code (after giving effect to the ownership attribution rules of
422(c)(5) of the Code) (a "10% Shareholder"), such option shall comply with the
provisions of Section 422(c)(5) of the Code, including without limitation,
requirements that the option price shall not be less than 110 percent of the
fair market value, as determined by the Committee in accordance with its
interpretation of the requirements of Section 422 of the Code and the
regulations thereunder, of the Company's Common Stock on the date of grant of
the option, and such option shall not be exercisable after the expiration of
five years from the date the option is granted. The option price for
Non-Qualified Stock Options issued under this Plan may, in the sole discretion
of the Committee, be less than the fair market value of the Common Stock on the
date of the grant of the option. The fair market value of the Company's Common
Stock on any particular date shall mean the last reported sale price of a share
of the Company's Common Stock on any stock exchange on which such stock is then
listed or admitted to trading, or on the Nasdaq National Market or Nasdaq
SmallCap Market, on such date, or if no sale took place on such day, the last
such date on which a sale took place, or if the Common Stock is not then quoted
on the Nasdaq National Market or the Nasdaq SmallCap Market, or listed or
admitted to trading on any stock exchange, the average of the bid and asked
prices in the over-the-counter market on such date, or if none of the foregoing,
a price determined in good faith by the Committee to equal the fair market value
per share of the Common Stock.
<PAGE>

                  (b) Subject to the authority of the Committee set forth in
Section 4(a) hereof, Incentive Stock Options issued to officers and key
employees pursuant to this Plan shall be issued substantially in the form set
forth in Appendix I hereof, which form is hereby incorporated by reference and
made a part hereof, and shall contain substantially the terms and conditions set
forth therein. Incentive Stock Options shall not be exercisable after the
expiration of ten years (five years in the case of 10% Shareholders) from the
date such options are granted, unless terminated earlier under the terms of the
option. At the time of the grant of an Incentive Stock Option hereunder, the
Committee may, in its discretion, amend or supplement any of the option terms
contained in Appendix I for any particular optionee, provided that the option as
amended or supplemented satisfies the requirements of Section 422(b) of the Code
and the regulations thereunder. Each of the options granted pursuant to this
Section 5(b) is intended, if possible, to be an "Incentive Stock Option" as that
term is defined in Section 422(b) of the Code and the regulations thereunder. In
the event this Plan or any option granted pursuant to this Section 5(b) is in
any way inconsistent with the applicable legal requirements of the Code or the
regulations thereunder for an Incentive Stock Option, this Plan and such option
shall be deemed automatically amended as of the date hereof to conform to such
legal requirements, if such conformity may be achieved by amendment.

                  (c) Subject to the authority of the Committee set forth in
Section 4(a) hereof, Non-Qualified Stock Options issued to officers and other
key employees pursuant to this Plan shall be issued substantially in the form
set forth in Appendix II hereof, which form is hereby incorporated by reference
and made a part hereof, and shall contain substantially the terms and conditions
set forth therein. Subject to the authority of the Committee set forth in
Section 4(a) hereof, Non-Qualified Stock Options issued to directors and
important consultants pursuant to this Plan shall be issued substantially in the
form set forth in Appendix III hereof, which form is hereby incorporated by
reference and made a part hereof, and shall contain substantially the terms and
conditions set forth therein. Non-Qualified Stock Options shall expire ten years
after the date they are granted, unless terminated earlier under the option
terms. At the time of granting a Non-Qualified Stock Option hereunder, the
Committee may, in its discretion, amend or supplement any of the option terms
contained in Appendix II or Appendix III for any particular optionee.

                  (d) Neither the Company nor any of its current or future
parent, subsidiaries or affiliates, nor their officers, directors, shareholders,
stock option plan committees, employees or agents shall have any liability to
any optionee in the event (i) an option granted pursuant to Section 5(b) hereof
does not qualify as an "Incentive Stock Option" as that term is used in Section
422(b) of the Code and the regulations thereunder; (ii) any optionee does not
obtain the tax treatment pertaining to an Incentive Stock Option; or (iii) any
option granted pursuant to Section 5(c) hereof is an "Incentive Stock Option."
<PAGE>

         6. Amendment, Supplement, Suspension and Termination

                  Options shall not be granted pursuant to this Plan after the
expiration of ten years from the date the Plan is adopted by the Board of
Directors of the Company. The Board of Directors reserves the right at any time,
and from time to time, to amend or supplement this Plan and outstanding options
granted under the Plan in any way, or to suspend or terminate the Plan,
effective as of such date, which date may be either before or after the taking
of such action, as may be specified by the Board of Directors; provided,
however, that such action shall not adversely affect holders of options granted
under the Plan prior to the actual date on which such action occurred. If an
amendment or supplement of this Plan is required by the Code or the regulations
thereunder to be approved by the shareholders of the Company in order to permit
the granting of "Incentive Stock Options" (as that term is defined in Section
422(b) of the Code and regulations thereunder) pursuant to the amended or
supplemented Plan, such amendment or supplement shall also be approved by the
shareholders of the Company in such manner as is prescribed by the Code and the
regulations thereunder. If the Board of Directors voluntarily submits a proposed
amendment, supplement, suspension or termination for shareholder approval, such
submission shall not require any future amendments, supplements, suspensions or
terminations (whether or not relating to the same provision or subject matter)
to be similarly submitted for shareholder approval.

         7. Effectiveness of Plan

                  This Plan shall become effective on the date of its adoption
by the Company's Board of Directors, subject however to approval by the holders
of the Company's Common Stock in the manner as prescribed in the Code and the
regulations thereunder. Options may be granted under this Plan prior to
obtaining shareholder approval, provided such options shall not be exercisable
until shareholder approval is obtained.

         8. General Conditions

                  (a) Nothing contained in this Plan or any option granted
pursuant to this Plan shall confer upon any employee the right to continue in
the employ of the Company or any affiliated or subsidiary corporation or
interfere in any way with the rights of the Company or any affiliated or
subsidiary corporation to terminate his employment in any way.
<PAGE>

                  (b) Nothing contained in this Plan or any option granted
pursuant to this Plan shall confer upon any director or consultant the right to
continue as a director of, or consultant to, the Company or any affiliated or
subsidiary corporation or interfere in any way with the rights of the Company or
any affiliated or subsidiary corporation, or their respective shareholders, to
terminate the directorship of any such director or the consultancy relationship
of any such consultant.

                  (c) Corporate action constituting an offer of stock for sale
to any person under the terms of the options to be granted hereunder shall be
deemed complete as of the date when the Committee authorizes the grant of the
option to the such person, regardless of when the option is actually delivered
to such person or acknowledged or agreed to by him.

                  (d) The terms "parent corporation" and "subsidiary
corporation" as used throughout this Plan, and the options granted pursuant to
this Plan, shall (except as otherwise provided in the option form) have the
meaning that is ascribed to that term when contained in Section 422(b) of the
Code and the regulations thereunder, and the Company shall be deemed to be the
grantor corporation for purposes of applying such meaning.

                  (e) References in this Plan to the Code shall be deemed to
also refer to the corresponding provisions of any future United States revenue
law.

                  (f) The use of the masculine pronoun shall include the
feminine gender whenever appropriate.
<PAGE>

                                   APPENDIX I

                             INCENTIVE STOCK OPTION


To:
   ---------------------------------------------------------------------------
    Name

   ---------------------------------------------------------------------------
    Address

Date of Grant:
              ----------------------------------------------------------------


         You are hereby granted an option, effective as of the date hereof, to
purchase __________ shares of common stock, no par value ("Common Stock"), of
NCO Group, Inc., a Pennsylvania corporation (the "Company") at a price of
$_________ per share pursuant to the Company's Amended and Restated 1995 Stock
Option Plan (the "Plan").

         Your option may first be exercised on and after one year from the date
of grant, but not before that time. On and after one year and prior to two years
from the date of grant, your option may be exercised for up to 33 1/3% of the
total number of shares subject to the option minus the number of shares
previously purchased by exercise of the option (as adjusted for any change in
the outstanding shares of the Common Stock of the Company by reason of a stock
dividend, stock split, combination of shares, recapitalization, merger,
consolidation, transfer of assets, reorganization, conversion or what the
Committee deems in its sole discretion to be similar circumstances). Each
succeeding year thereafter, your option may be exercised for up to an additional
33 1/3% of the total number of shares subject to the option minus the number of
shares previously purchased by exercise of the option (as adjusted for any
change in the outstanding shares of the Common Stock of the Company by reason of
a stock dividend, stock split, combination of shares, recapitalization, merger,
consolidation, transfer of assets, reorganization, conversion or what the
Committee deems in its sole discretion to be similar circumstances). Thus, this
option is fully exercisable on and after three years after the date of grant,
except if terminated earlier as provided herein. No fractional shares shall be
issued or delivered. This option shall terminate and is not exercisable after
ten years (five years in the case of 10% Shareholders, as defined in the Plan)
from the date of its grant (the "Scheduled Termination Date"), except if
terminated earlier as hereafter provided.

         In the event of a "Change of Control" (as defined below) of the
Company, your option may, from and after the date your employment is terminated
<PAGE>

(whether such termination be voluntary or involuntary) after the Change of
Control (but in no event later than the Scheduled Termination Date), and
notwithstanding the immediately preceding paragraph, be exercised for up to 100%
of the total number of shares then subject to the option minus the number of
shares previously purchased upon exercise of the option (as adjusted for stock
dividends, stock splits, combinations of shares and what the Committee deems in
its sole discretion to be similar circumstances) and your vesting date may
accelerate accordingly. A "Change of Control" shall be deemed to have occurred
upon the happening of any of the following events:

         1. A change within a twelve-month period in a majority of the members
of the board of directors of the Company;

         2. A change within a twelve-month period in the holders of more than
50% of the outstanding voting stock of the Company; or

         3. Any other event deemed to constitute a "Change of Control" by the
Committee.

         You may exercise your option by giving written notice to the Secretary
of the Company on forms supplied by the Company at its then principal executive
office, accompanied by payment of the option price for the total number of
shares you specify that you wish to purchase. The payment may be in any of the
following forms: (a) cash, which may be evidenced by a check and includes cash
received from a stock brokerage firm in a so-called "cashless exercise"; (b)
(unless prohibited by the Committee) certificates representing shares of Common
Stock of the Company, which will be valued by the Secretary of the Company at
the fair market value per share of the Company's Common Stock (as determined in
accordance with the Plan) on the date of delivery of such certificates to the
Company, accompanied by an assignment of the stock to the Company; or (c)
(unless prohibited by the Committee) any combination of cash and Common Stock of
the Company valued as provided in clause (b). Any assignment of stock shall be
in a form and substance satisfactory to the Secretary of the Company, including
guarantees of signature(s) and payment of all transfer taxes if the Secretary
deems such guarantees necessary or desirable.

         Your option will, to the extent not previously exercised by you,
terminate three months after the date on which your employment by the Company or
a Company subsidiary corporation is terminated (whether such termination be
voluntary or involuntary) other than by reason of disability as defined in
Section 22(e)(3) of the Internal Revenue Code of 1986, as amended (the "Code"),
and the regulations thereunder, or death, in which case your option will
terminate one year from the date of termination of employment due to disability
or death (but in no event later than the Scheduled Termination Date). After the
date your employment is terminated, as aforesaid, you may exercise this option
only for the number of shares which you had a right to purchase and did not
<PAGE>

purchase on the date your employment terminated. If you are employed by a
Company subsidiary corporation, your employment shall be deemed to have
terminated on the date your employer ceases to be a Company subsidiary
corporation, unless you are on that date transferred to the Company or another
Company subsidiary corporation. Your employment shall not be deemed to have
terminated if you are transferred from the Company to a Company subsidiary
corporation, or vice versa, or from one Company subsidiary corporation to
another Company subsidiary corporation.

         If you die while employed by the Company or a Company subsidiary
corporation, your executor or administrator, as the case may be, may, at any
time within one year after the date of your death (but in no event later than
the Scheduled Termination Date), exercise the option as to any shares which you
had a right to purchase and did not purchase during your lifetime. If your
employment with the Company or a Company parent or subsidiary corporation is
terminated by reason of your becoming disabled (within the meaning of Section
22(e)(3) of the Code and the regulations thereunder), you or your legal guardian
or custodian may at any time within one year after the date of such termination
(but in no event later than the Scheduled Termination Date), exercise the option
as to any shares which you had a right to purchase and did not purchase prior to
such termination. Your executor, administrator, guardian or custodian must
present proof of his authority satisfactory to the Company prior to being
allowed to exercise this option.

         Notwithstanding any other provision of the Option, the Committee shall
have the right to cancel this Option without notice if your employment is
terminated for: (i) criminal conduct; or (ii) willful misconduct or gross
negligence materially detrimental to the Company.

         In the event of any change in the outstanding shares of the Common
Stock of the Company by reason of a stock dividend, stock split, combination of
shares, recapitalization, merger, consolidation, transfer of assets,
reorganization, conversion or what the Committee deems in its sole discretion to
be similar circumstances, the number and kind of shares subject to this option
and the option price of such shares shall be appropriately adjusted in a manner
to be determined in the sole discretion of the Committee. This option reflects
the appropriate adjustments with respect to the 46.56-for-1 stock split effected
in September 1996.

         This option is not transferable otherwise than by will or the laws of
descent and distribution, and is exercisable during your lifetime only by you,
including, for this purpose, your legal guardian or custodian in the event of
disability. Until the option price has been paid in full pursuant to due
exercise of this option and the purchased shares are delivered to you, you do
not have any rights as a shareholder of the Company. The Company reserves the
<PAGE>

right not to deliver to you the shares purchased by virtue of the exercise of
this option during any period of time in which the Company deems, in its sole
discretion, that such delivery would violate a federal, state, local or
securities exchange rule, regulation or law.

         Notwithstanding anything to the contrary contained herein, this option
is not exercisable until all the following events occur and during the following
periods of time:

                  (a) Until the Plan pursuant to which this option is granted is
approved by the shareholders of the Company in the manner prescribed by the Code
and the regulations thereunder;

                  (b) Until this option and the optioned shares are approved
and/or registered with such federal, state and local regulatory bodies or
agencies and securities exchanges as the Company may deem necessary or
desirable; or

                  (c) During any period of time in which the Company deems that
the exercisability of this option, the offer to sell the shares optioned
hereunder, or the sale thereof, may violate a federal, state, local or
securities exchange rule, regulation or law, or may cause the Company to be
legally obligated to issue or sell more shares than the Company is legally
entitled to issue or sell.

                  (d) Until you have paid or made suitable arrangements to pay
(which may include payment through the surrender of Common Stock, unless
prohibited by the Committee) (i) all federal, state and local income tax
withholding required to be withheld by the Company in connection with the option
exercise and (ii) the employee's portion of other federal, state and local
payroll and other taxes due in connection with the option exercise.

                  (e) Until the Company has completed a public offering of its
Common Stock registered under the Securities Act of 1933, as amended, or has
registered any of its Common Stock under the Securities Exchange Act of 1934, as
amended.

                  The following two paragraphs shall be applicable if, on the
date of exercise of this option, the Common Stock to be purchased pursuant to
such exercise has not been registered under the Securities Act of 1933, as
amended, and under applicable state securities laws, and shall continue to be
applicable for so long as such registration has not occurred:

                  (a) The optionee hereby agrees, warrants and represents that
he will acquire the Common Stock to be issued hereunder for his own account for
investment purposes only, and not with a view to, or in connection with, any
resale or other distribution of any of such shares, except as hereafter
<PAGE>

permitted. The optionee further agrees that he will not at any time make any
offer, sale, transfer, pledge or other disposition of such Common Stock to be
issued hereunder without an effective registration statement under the
Securities Act of 1933, as amended, and under any applicable state securities
laws or an opinion of counsel acceptable to the Company to the effect that the
proposed transaction will be exempt from such registration. The optionee shall
execute such instruments, representations, acknowledgements and agreements as
the Company may, in its sole discretion, deem advisable to avoid any violation
of federal, state, local or securities exchange rule, regulation or law.

                  (b) The certificates for Common Stock to be issued to the
optionee hereunder shall bear the following legend:

                  "The shares represented by this certificate have not been
         registered under the Securities Act of 1933, as amended, or under
         applicable state securities laws. The shares have been acquired for
         investment and may not be offered, sold, transferred, pledged or
         otherwise disposed of without an effective registration statement under
         the Securities Act of 1933, as amended, and under any applicable state
         securities laws or an opinion of counsel acceptable to the Company that
         the proposed transaction will be exempt from such registration."

The foregoing legend shall be removed upon registration of the legended shares
under the Securities Act of 1933, as amended, and under any applicable state
laws or upon receipt of any opinion of counsel acceptable to the Company that
said registration is no longer required.

         The sole purpose of the agreements, warranties, representations and
legend set forth in the two immediately preceding paragraphs is to prevent
violations of the Securities Act of 1933, as amended, and any applicable state
securities laws.

         It is the intention of the Company and you that this option shall, if
possible, be an "Incentive Stock Option" as that term is used in Section 422(b)
of the Code and the regulations thereunder. In the event this option is in any
way inconsistent with the legal requirements of the Code or the regulations
thereunder for an "Incentive Stock Option," this option shall be deemed
automatically amended as of the date hereof to conform to such legal
requirements, if such conformity may be achieved by amendment.

         Nothing herein shall modify your status as an at-will employee of the
Company. Further, nothing herein guarantees you employment for any specified
period of time. This means that either you or the Company may terminate your
employment at any time for any reason, or no reason. You recognize that, for
instance, you may terminate your employment or the Company may terminate your
employment prior to the date on which your option becomes vested.
<PAGE>

         Any dispute or disagreement between you and the Company with respect to
any portion of this option or its validity, construction, meaning, performance
or your rights hereunder shall be settled by arbitration in accordance with the
Commercial Arbitration Rules of the American Arbitration Association or its
successor, as amended from time to time. However, prior to submission to
arbitration you will attempt to resolve any disputes or disagreements with the
Company over this option amicably and informally, in good faith, for a period
not to exceed two weeks. Thereafter, the dispute or disagreement will be
submitted to arbitration. At any time prior to a decision from the arbitrator(s)
being rendered, you and the Company may resolve the dispute by settlement. You
and the Company shall equally share the costs charged by the American
Arbitration Association or its successor, but you and the Company shall
otherwise be solely responsible for your own respective counsel fees and
expenses. The decision of the arbitrator(s) shall be made in writing, setting
forth the award, the reasons for the decision and award and shall be binding and
conclusive on you and the Company. Further, neither you nor the Company shall
appeal any such award. Judgment of a court of competent jurisdiction may be
entered upon the award and may be enforced as such in accordance with the
provisions of the award.

         This option shall be subject to the terms of the Plan in effect on the
date this option is granted, which terms are hereby incorporated herein by
reference and made a part hereof. In the event of any conflict between the terms
of this option and the terms of the Plan in effect on the date of this option,
the terms of the Plan shall govern. This option constitutes the entire
understanding between the Company and you with respect to the subject matter
hereof and no amendment, supplement or waiver of this option, in whole or in
part, shall be binding upon the Company unless in writing and signed by the
President of the Company. This option and the performances of the parties
hereunder shall be construed in accordance with and governed by the laws of the
State of Pennsylvania.

         Please sign the copy of this option and return it to the Company's
Secretary, thereby indicating your understanding of and agreement with its terms
and conditions.


                                               NCO GROUP, INC.


                                               By:
                                                  -----------------------------

         I hereby acknowledge receipt of a copy of the foregoing stock option
and of the Plan as of the date of grant set forth above, hereby acknowledge that
this stock option grant discharges any promise (either verbal or written) of the
Company made on or prior to the date of grant to give me a stock option, and,
having read it, hereby signify my understanding of, and my agreement with, its
terms and conditions. In consideration of the grant, I hereby release any claim
I may have against the Company with respect to any promise of a stock option
grant or other equity interest in the Company.


- --------------------------------                       ------------------------
(Signature)                                            (Date)
<PAGE>

                                   APPENDIX II

         NON-QUALIFIED STOCK OPTION FOR OFFICERS AND OTHER KEY EMPLOYEES

To:
    ---------------------------------------------------------------------------
    Name

    ---------------------------------------------------------------------------
    Address

Date of Grant:
              -----------------------------------------------------------------

         You are hereby granted an option, effective as of the date hereof, to
purchase __________ shares of common stock, no par value ("Common Stock"), of
NCO Group, Inc., a Pennsylvania corporation (the "Company") at a price of
$__________ per share pursuant to the Company's 1995 Amended and Restated Stock
Option Plan (the "Plan").

         Your option may first be exercised on and after one year from the date
of grant, but not before that time. On and after one year and prior to two years
from the date of grant, your option may be exercised for up to 33 1/3% of the
total number of shares subject to the option minus the number of shares
previously purchased by exercise of the option (as adjusted for any change in
the outstanding shares of the Common Stock of the Company by reason of a stock
dividend, stock split, combination of shares, recapitalization, merger,
consolidation, transfer of assets, reorganization, conversion or what the
Committee deems in its sole discretion to be similar circumstances). Each
succeeding year thereafter, your option may be exercised for up to an additional
33 1/3% of the total number of shares subject to the option minus the number of
shares previously purchased by exercise of the option (as adjusted for any
change in the outstanding shares of the Common Stock of the Company by reason of
a stock dividend, stock split, combination of shares, recapitalization, merger,
consolidation, transfer of assets, reorganization, conversion or what the
Committee deems in its sole discretion to be similar circumstances). Thus, this
option is fully exercisable on and after three years after the date of grant,
except if terminated earlier as provided herein. No fractional shares shall be
issued or delivered. This option shall terminate and is not exercisable after
ten years from the date of its grant (the "Scheduled Termination Date"), except
if terminated earlier as hereafter provided.

         In the event of a "Change of Control" (as defined below) of the
Company, your option may, from and after the date your employment is terminated
(whether such termination be voluntary or involuntary) after the Change of
Control (but in no event later than the Scheduled Termination Date), and
<PAGE>

notwithstanding the immediately preceding paragraph, be exercised for up to 100%
of the total number of shares then subject to the option minus the number of
shares previously purchased upon exercise of the option (as adjusted for stock
dividends, stock splits, combinations of shares and what the Committee deems in
its sole discretion to be similar circumstances) and your vesting date may
accelerate accordingly. A "Change of Control" shall be deemed to have occurred
upon the happening of any of the following events:

         1. A change within a twelve-month period in a majority of the members
of the board of directors of the Company;

         2. A change within a twelve-month period in the holders of more than
50% of the outstanding voting stock of the Company; or

         3. Any other event deemed to constitute a "Change of Control" by the
Committee.

         You may exercise your option by giving written notice to the Secretary
of the Company on forms supplied by the Company at its then principal executive
office, accompanied by payment of the option price for the total number of
shares you specify that you wish to purchase. The payment may be in any of the
following forms: (a) cash, which may be evidenced by a check and includes cash
received from a stock brokerage firm in a so-called "cashless exercise"; (b)
(unless prohibited by the Committee) certificates representing shares of Common
Stock of the Company, which will be valued by the Secretary of the Company at
the fair market value per share of the Company's Common Stock (as determined in
accordance with the Plan) on the date of delivery of such certificates to the
Company, accompanied by an assignment of the stock to the Company; or (c)
(unless prohibited by the Committee) any combination of cash and Common Stock of
the Company valued as provided in clause (b). Any assignment of stock shall be
in a form and substance satisfactory to the Secretary of the Company, including
guarantees of signature(s) and payment of all transfer taxes if the Secretary
deems such guarantees necessary or desirable.

         Your option will, to the extent not previously exercised by you,
terminate three months after the date on which your employment by the Company or
a Company subsidiary corporation is terminated (whether such termination be
voluntary or involuntary) other than by reason of disability as defined in
Section 22(e)(3) of the Internal Revenue Code of 1986, as amended (the "Code"),
and the regulations thereunder, or death, in which case your option will
terminate one year from the date of termination of employment due to disability
or death (but in no event later than the Scheduled Termination Date). After the
date your employment is terminated, as aforesaid, you may exercise this option
only for the number of shares which you had a right to purchase and did not
purchase on the date your employment terminated. If you are employed by a
Company subsidiary corporation, your employment shall be deemed to have
<PAGE>

terminated on the date your employer ceases to be a Company subsidiary
corporation, unless you are on that date transferred to the Company or another
Company subsidiary corporation. Your employment shall not be deemed to have
terminated if you are transferred from the Company to a Company subsidiary
corporation, or vice versa, or from one Company subsidiary corporation to
another Company subsidiary corporation.

         If you die while employed by the Company or a Company subsidiary
corporation, your executor or administrator, as the case may be, may, at any
time within one year after the date of your death (but in no event later than
the Scheduled Termination Date), exercise the option as to any shares which you
had a right to purchase and did not purchase during your lifetime. If your
employment with the Company or a Company parent or subsidiary corporation is
terminated by reason of your becoming disabled (within the meaning of Section
22(e)(3) of the Code and the regulations thereunder), you or your legal guardian
or custodian may at any time within one year after the date of such termination
(but in no event later than the Scheduled Termination Date), exercise the option
as to any shares which you had a right to purchase and did not purchase prior to
such termination. Your executor, administrator, guardian or custodian must
present proof of his authority satisfactory to the Company prior to being
allowed to exercise this option.

         Notwithstanding any other provision of the Option, the Committee shall
have the right to cancel this Option without notice if your employment is
terminated for: (i) criminal conduct; or (ii) willful misconduct or gross
negligence materially detrimental to the Company.

         In the event of any change in the outstanding shares of the Common
Stock of the Company by reason of a stock dividend, stock split, combination of
shares, recapitalization, merger, consolidation, transfer of assets,
reorganization, conversion or what the Committee deems in its sole discretion to
be similar circumstances, the number and kind of shares subject to this option
and the option price of such shares shall be appropriately adjusted in a manner
to be determined in the sole discretion of the Committee. This option reflects
the appropriate adjustments with respect to the 46.56-for-1 stock split effected
in September 1996.

         This option is not transferable otherwise than by will or the laws of
descent and distribution, and is exercisable during your lifetime only by you,
including, for this purpose, your legal guardian or custodian in the event of
disability. Until the option price has been paid in full pursuant to due
exercise of this option and the purchased shares are delivered to you, you do
not have any rights as a shareholder of the Company. The Company reserves the
right not to deliver to you the shares purchased by virtue of the exercise of
this option during any period of time in which the Company deems, in its sole
discretion, that such delivery would violate a federal, state, local or
securities exchange rule, regulation or law.
<PAGE>

         Notwithstanding anything to the contrary contained herein, this option
is not exercisable until all the following events occur and during the following
periods of time:

                  (a) Until the Plan pursuant to which this option is granted is
approved by the shareholders of the Company in the manner prescribed by the Code
and the regulations thereunder;

                  (b) Until this option and the optioned shares are approved
and/or registered with such federal, state and local regulatory bodies or
agencies and securities exchanges as the Company may deem necessary or
desirable; or

                  (c) During any period of time in which the Company deems that
the exercisability of this option, the offer to sell the shares optioned
hereunder, or the sale thereof, may violate a federal, state, local or
securities exchange rule, regulation or law, or may cause the Company to be
legally obligated to issue or sell more shares than the Company is legally
entitled to issue or sell.

                  (d) Until you have paid or made suitable arrangements to pay
(which may include payment through the surrender of Common Stock, unless
prohibited by the Committee) (i) all federal, state and local income tax
withholding required to be withheld by the Company in connection with the option
exercise and (ii) the employee's portion of other federal, state and local
payroll and other taxes due in connection with the option exercise.

                  (e) Until the Company has completed a public offering of its
Common Stock registered under the Securities Act of 1933, as amended, or has
registered any of its Common Stock under the Securities Exchange Act of 1934, as
amended.

                  The following two paragraphs shall be applicable if, on the
date of exercise of this option, the Common Stock to be purchased pursuant to
such exercise has not been registered under the Securities Act of 1933, as
amended, and under applicable state securities laws, and shall continue to be
applicable for so long as such registration has not occurred:

                  (a) The optionee hereby agrees, warrants and represents that
he will acquire the Common Stock to be issued hereunder for his own account for
investment purposes only, and not with a view to, or in connection with, any
resale or other distribution of any of such shares, except as hereafter
permitted. The optionee further agrees that he will not at any time make any
offer, sale, transfer, pledge or other disposition of such Common Stock to be
<PAGE>

issued hereunder without an effective registration statement under the
Securities Act of 1933, as amended, and under any applicable state securities
laws or an opinion of counsel acceptable to the Company to the effect that the
proposed transaction will be exempt from such registration. The optionee shall
execute such instruments, representations, acknowledgements and agreements as
the Company may, in its sole discretion, deem advisable to avoid any violation
of federal, state, local or securities exchange rule, regulation or law.

                  (b) The certificates for Common Stock to be issued to the
optionee hereunder shall bear the following legend:

                  "The shares represented by this certificate have not been
         registered under the Securities Act of 1933, as amended, or under
         applicable state securities laws. The shares have been acquired for
         investment and may not be offered, sold, transferred, pledged or
         otherwise disposed of without an effective registration statement under
         the Securities Act of 1933, as amended, and under any applicable state
         securities laws or an opinion of counsel acceptable to the Company that
         the proposed transaction will be exempt from such registration."

The foregoing legend shall be removed upon registration of the legended shares
under the Securities Act of 1933, as amended, and under any applicable state
laws or upon receipt of any opinion of counsel acceptable to the Company that
said registration is no longer required.

         The sole purpose of the agreements, warranties, representations and
legend set forth in the two immediately preceding paragraphs is to prevent
violations of the Securities Act of 1933, as amended, and any applicable state
securities laws.

         It is the intention of the Company and you that this option shall not
be an "Incentive Stock Option" as that term is used in Section 422 of the Code
and the regulations thereunder.

         Nothing herein shall modify your status as an at-will employee of the
Company. Further, nothing herein guarantees you employment for any specified
period of time. This means that either you or the Company may terminate your
employment at any time for any reason, or no reason. You recognize that, for
instance, you may terminate your employment or the Company may terminate your
employment prior to the date on which your option becomes vested.

         Any dispute or disagreement between you and the Company with respect to
any portion of this option or its validity, construction, meaning, performance
or your rights hereunder shall be settled by arbitration in accordance with the
Commercial Arbitration Rules of the American Arbitration Association or its
<PAGE>

successor, as amended from time to time. However, prior to submission to
arbitration you will attempt to resolve any disputes or disagreements with the
Company over this option amicably and informally, in good faith, for a period
not to exceed two weeks. Thereafter, the dispute or disagreement will be
submitted to arbitration. At any time prior to a decision from the arbitrator(s)
being rendered, you and the Company may resolve the dispute by settlement. You
and the Company shall equally share the costs charged by the American
Arbitration Association or its successor, but you and the Company shall
otherwise be solely responsible for your own respective counsel fees and
expenses. The decision of the arbitrator(s) shall be made in writing, setting
forth the award, the reasons for the decision and award and shall be binding and
conclusive on you and the Company. Further, neither you nor the Company shall
appeal any such award. Judgment of a court of competent jurisdiction may be
entered upon the award and may be enforced as such in accordance with the
provisions of the award.

         This option shall be subject to the terms of the Plan in effect on the
date this option is granted, which terms are hereby incorporated herein by
reference and made a part hereof. In the event of any conflict between the terms
of this option and the terms of the Plan in effect on the date of this option,
the terms of the Plan shall govern. This option constitutes the entire
understanding between the Company and you with respect to the subject matter
hereof and no amendment, supplement or waiver of this option, in whole or in
part, shall be binding upon the Company unless in writing and signed by the
President of the Company. This option and the performances of the parties
hereunder shall be construed in accordance with and governed by the laws of the
State of Pennsylvania.

         Please sign the copy of this option and return it to the Company's
Secretary, thereby indicating your understanding of and agreement with its terms
and conditions.

                                                NCO GROUP, INC.


                                                By:
                                                   ---------------------------

         I hereby acknowledge receipt of a copy of the foregoing stock option
and of the Plan as of the date of grant set forth above, hereby acknowledge that
this stock option grant discharges any promise (either verbal or written) of the
Company made on or prior to the date of grant to give me a stock option, and,
having read it, hereby signify my understanding of, and my agreement with, its
terms and conditions. In consideration of the grant, I hereby release any claim
I may have against the Company with respect to any promise of a stock option
grant or other equity interest in the Company.


- ----------------------------------                     ------------------------
(Signature)                                            (Date)
<PAGE>

                                  APPENDIX III

                    NON-QUALIFIED STOCK OPTION FOR DIRECTORS
                            AND IMPORTANT CONSULTANTS


To:
   ----------------------------------------------------------------------------
   Name

   ----------------------------------------------------------------------------
   Address

Date of Grant:
              -----------------------------------------------------------------


         You are hereby granted an option, effective as of the date hereof, to
purchase __________ shares of common stock, no par value ("Common Stock"), of
NCO Group, Inc., a Pennsylvania corporation (the "Company") at a price of
$__________ per share pursuant to the Company's 1995 Amended and Restated Stock
Option Plan (the "Plan").

         Your option may first be exercised on and after one year from the date
of grant, but not before that time. On and after one year and prior to two years
from the date of grant, your option may be exercised for up to 33 1/3% of the
total number of shares subject to the option minus the number of shares
previously purchased by exercise of the option (as adjusted for any change in
the outstanding shares of the Common Stock of the Company by reason of a stock
dividend, stock split, combination of shares, recapitalization, merger,
consolidation, transfer of assets, reorganization, conversion or what the
Committee deems in its sole discretion to be similar circumstances). Each
succeeding year thereafter, your option may be exercised for up to an additional
33 1/3% of the total number of shares subject to the option minus the number of
shares previously purchased by exercise of the option (as adjusted for any
change in the outstanding shares of the Common Stock of the Company by reason of
a stock dividend, stock split, combination of shares, recapitalization, merger,
consolidation, transfer of assets, reorganization, conversion or what the
Committee deems in its sole discretion to be similar circumstances). Thus, this
option is fully exercisable on and after three years after the date of grant,
except if terminated earlier as provided herein. No fractional shares shall be
issued or delivered. This option shall terminate and is not exercisable after
ten years from the date of its grant (the "Scheduled Termination Date"), except
if terminated earlier as hereafter provided.
<PAGE>

         In the event of a "Change of Control" (as defined below) of the
Company, your option may, from and after the date your employment is terminated
(whether such termination be voluntary or involuntary) after the Change of
Control (but in no event later than the Scheduled Termination Date), and
notwithstanding the immediately preceding paragraph, be exercised for up to 100%
of the total number of shares then subject to the option minus the number of
shares previously purchased upon exercise of the option (as adjusted for stock
dividends, stock splits, combinations of shares and what the Committee deems in
its sole discretion to be similar circumstances) and your vesting date may
accelerate accordingly. A "Change of Control" shall be deemed to have occurred
upon the happening of any of the following events:

                  1. A change within a twelve-month period in a majority of the
members of the board of directors of the Company;

                  2. A change within a twelve-month period in the holders of
more than 50% of the outstanding voting stock of the Company; or

                  3. Any other event deemed to constitute a "Change of Control"
by the Committee.

         You may exercise your option by giving written notice to the Secretary
of the Company on forms supplied by the Company at its then principal executive
office, accompanied by payment of the option price for the total number of
shares you specify that you wish to purchase. The payment may be in any of the
following forms: (a) cash, which may be evidenced by a check and includes cash
received from a stock brokerage firm in a so-called "cashless exercise"; (b)
(unless prohibited by the Committee) certificates representing shares of Common
Stock of the Company, which will be valued by the Secretary of the Company at
the fair market value per share of the Company's Common Stock (as determined in
accordance with the Plan) on the date of delivery of such certificates to the
Company, accompanied by an assignment of the stock to the Company; or (c)
(unless prohibited by the Committee) any combination of cash and Common Stock of
the Company valued as provided in clause (b). Any assignment of stock shall be
in a form and substance satisfactory to the Secretary of the Company, including
guarantees of signature(s) and payment of all transfer taxes if the Secretary
deems such guarantees necessary or desirable.

         Your option will, to the extent not previously exercised by you,
terminate three months after the date on which you cease for any reason to be a
director of, or consultant to, the Company or a subsidiary corporation (whether
by death, disability, resignation, removal, failure to be reappointed, reelected
or otherwise, or the expiration of any consulting arrangement, and regardless of
whether the failure to continue as a director or consultant was for cause or
without cause or otherwise), but in no event later than ten years from the date
<PAGE>

this option is granted. After the date you cease to be a director or consultant,
you may exercise this option only for the number of shares which you had a right
to purchase and did not purchase on the date you ceased to be a director or
consultant. If you are a director of a subsidiary corporation, your directorship
shall be deemed to have terminated on the date such company ceases to be a
subsidiary corporation, unless you are also a director of the Company or another
subsidiary corporation, or on that date became a director of the Company or
another subsidiary corporation. Your directorship or consultancy shall not be
deemed to have terminated if you cease being a director of, or consultant to,
the Company or a subsidiary corporation but are or concurrently therewith become
a director of, or consultant to, the Company or another subsidiary corporation.

         Notwithstanding any other provision of the Option, the Committee shall
have the right to cancel this Option without notice if your directorship or
consultancy is terminated for: (i) criminal conduct; or (ii) willful misconduct
or gross negligence materially detrimental to the Company.

         In the event of any change in the outstanding shares of the Common
Stock of the Company by reason of a stock dividend, stock split, combination of
shares, recapitalization, merger, consolidation, transfer of assets,
reorganization, conversion or what the Committee deems in its sole discretion to
be similar circumstances, the number and kind of shares subject to this option
and the option price of such shares shall be appropriately adjusted in a manner
to be determined in the sole discretion of the Committee. This option reflects
the appropriate adjustments with respect to the 46.56-for-1 stock split effected
in September 1996.

         This option is not transferable otherwise than by will or the laws of
descent and distribution, and is exercisable during your lifetime only by you,
including, for this purpose, your legal guardian or custodian in the event of
disability. Until the option price has been paid in full pursuant to due
exercise of this option and the purchased shares are delivered to you, you do
not have any rights as a shareholder of the Company. The Company reserves the
right not to deliver to you the shares purchased by virtue of the exercise of
this option during any period of time in which the Company deems, in its sole
discretion, that such delivery would violate a federal, state, local or
securities exchange rule, regulation or law.

         Notwithstanding anything to the contrary contained herein, this option
is not exercisable until all the following events occur and during the following
periods of time:

                  (a) Until the Plan pursuant to which this option is granted is
approved by the shareholders of the Company in the manner prescribed by the Code
and the regulations thereunder;
<PAGE>

                  (b) Until this option and the optioned shares are approved
and/or registered with such federal, state and local regulatory bodies or
agencies and securities exchanges as the Company may deem necessary or
desirable; or

                  (c) During any period of time in which the Company deems that
the exercisability of this option, the offer to sell the shares optioned
hereunder, or the sale thereof, may violate a federal, state, local or
securities exchange rule, regulation or law, or may cause the Company to be
legally obligated to issue or sell more shares than the Company is legally
entitled to issue or sell.

                  (d) Until you have paid or made suitable arrangements to pay
(which may include payment through the surrender of Common Stock, unless
prohibited by the Committee) (i) all federal, state and local income tax
withholding required to be withheld by the Company in connection with the option
exercise and (ii) the employee's portion of other federal, state and local
payroll and other taxes due in connection with the option exercise.

                  (e) Until the Company has completed a public offering of its
Common Stock registered under the Securities Act of 1933, as amended, or has
registered any of its Common Stock under the Securities Exchange Act of 1934, as
amended.

                  The following two paragraphs shall be applicable if, on the
date of exercise of this option, the Common Stock to be purchased pursuant to
such exercise has not been registered under the Securities Act of 1933, as
amended, and under applicable state securities laws, and shall continue to be
applicable for so long as such registration has not occurred:

                  (a) The optionee hereby agrees, warrants and represents that
he will acquire the Common Stock to be issued hereunder for his own account for
investment purposes only, and not with a view to, or in connection with, any
resale or other distribution of any of such shares, except as hereafter
permitted. The optionee further agrees that he will not at any time make any
offer, sale, transfer, pledge or other disposition of such Common Stock to be
issued hereunder without an effective registration statement under the
Securities Act of 1933, as amended, and under any applicable state securities
laws or an opinion of counsel acceptable to the Company to the effect that the
proposed transaction will be exempt from such registration. The optionee shall
execute such instruments, representations, acknowledgements and agreements as
the Company may, in its sole discretion, deem advisable to avoid any violation
of federal, state, local or securities exchange rule, regulation or law.
<PAGE>

                  (b) The certificates for Common Stock to be issued to the
optionee hereunder shall bear the following legend:

                  "The shares represented by this certificate have not been
         registered under the Securities Act of 1933, as amended, or under
         applicable state securities laws. The shares have been acquired for
         investment and may not be offered, sold, transferred, pledged or
         otherwise disposed of without an effective registration statement under
         the Securities Act of 1933, as amended, and under any applicable state
         securities laws or an opinion of counsel acceptable to the Company that
         the proposed transaction will be exempt from such registration."

The foregoing legend shall be removed upon registration of the legended shares
under the Securities Act of 1933, as amended, and under any applicable state
laws or upon receipt of any opinion of counsel acceptable to the Company that
said registration is no longer required.

         The sole purpose of the agreements, warranties, representations and
legend set forth in the two immediately preceding paragraphs is to prevent
violations of the Securities Act of 1933, as amended, and any applicable state
securities laws.

         It is the intention of the Company and you that this option shall not
be an "Incentive Stock Option" as that term is used in Section 422(b) of the
Code and the regulations thereunder.

         Any dispute or disagreement between you and the Company with respect to
any portion of this option or its validity, construction, meaning, performance
or your rights hereunder shall be settled by arbitration in accordance with the
Commercial Arbitration Rules of the American Arbitration Association or its
successor, as amended from time to time. However, prior to submission to
arbitration you will attempt to resolve any disputes or disagreements with the
Company over this option amicably and informally, in good faith, for a period
not to exceed two weeks. Thereafter, the dispute or disagreement will be
submitted to arbitration. At any time prior to a decision from the arbitrator(s)
being rendered, you and the Company may resolve the dispute by settlement. You
and the Company shall equally share the costs charged by the American
Arbitration Association or its successor, but you and the Company shall
otherwise be solely responsible for your own respective counsel fees and
expenses. The decision of the arbitrator(s) shall be made in writing, setting
forth the award, the reasons for the decision and award and shall be binding and
conclusive on you and the Company. Further, neither you nor the Company shall
appeal any such award. Judgment of a court of competent jurisdiction may be
entered upon the award and may be enforced as such in accordance with the
provisions of the award.
<PAGE>

         This option shall be subject to the terms of the Plan in effect on the
date this option is granted, which terms are hereby incorporated herein by
reference and made a part hereof. In the event of any conflict between the terms
of this option and the terms of the Plan in effect on the date of this option,
the terms of the Plan shall govern. This option constitutes the entire
understanding between the Company and you with respect to the subject matter
hereof and no amendment, supplement or waiver of this option, in whole or in
part, shall be binding upon the Company unless in writing and signed by the
President of the Company. This option and the performances of the parties
hereunder shall be construed in accordance with and governed by the laws of the
State of Pennsylvania.

         Please sign the copy of this option and return it to the Company's
Secretary, thereby indicating your understanding of and agreement with its terms
and conditions.

                                                NCO GROUP, INC.



                                                By:
                                                   ----------------------------

         I hereby acknowledge receipt of a copy of the foregoing stock option
and of the Plan as of the date of grant set forth above, hereby acknowledge that
this stock option grant discharges any promise (either verbal or written) of the
Company made on or prior to the date of grant to give me a stock option, and,
having read it, hereby signify my understanding of, and my agreement with, its
terms and conditions. In consideration of the grant, I hereby release any claim
I may have against the Company with respect to any promise of a stock option
grant or other equity interest in the Company.


- ---------------------------------------                 -----------------------
(Signature)                                             (Date)

<PAGE>

                                                                 Exhibit 10.11


                                 NCO GROUP, INC.

                             1996 STOCK OPTION PLAN

         1. Purpose of Plan

         The purpose of this 1996 Stock Option Plan (the "Plan") is to provide
additional incentive to officers, key employees and directors of, and important
consultants to, NCO Group, Inc., a Pennsylvania corporation (the "Company"), and
each present or future parent or subsidiary corporation, by encouraging them to
invest in shares of the Company's common stock, no par value ("Common Stock"),
and thereby acquire a proprietary interest in the Company and an increased
personal interest in the Company's continued success and progress.

         2. Aggregate Number of Shares

         218,413 shares of the Company's Common Stock shall be the aggregate
number of shares which may be issued under this Plan. Notwithstanding the
foregoing, in the event of any change in the outstanding shares of the Common
Stock of the Company by reason of a stock dividend, stock split, combination of
shares, recapitalization, merger, consolidation, transfer of assets,
reorganization, conversion or what the Committee (defined in Section 4(a)),
deems in its sole discretion to be similar circumstances, the aggregate number
and kind of shares which may be issued under this Plan shall be appropriately
adjusted in a manner determined in the sole discretion of the Committee.
Reacquired shares of the Company's Common Stock, as well as unissued shares, may
be used for the purpose of this Plan. Common Stock of the Company subject to
options which have terminated unexercised, either in whole or in part, shall be
available for future options granted under this Plan. No adjustment shall be
made with respect to the 46.56-for-1 stock split effected in September 1996.

         3. Class of Persons Eligible to Receive Options

         All officers, key employees and directors of, and important consultants
to, the Company and any present or future Company parent or subsidiary
corporation are eligible to receive an option or options under this Plan,
provided, however, that Incentive Stock Options (defined in Section 5(a)) may be
issued only to persons who are employees of the Company or any subsidiary
corporation. The individuals who shall, in fact, receive an option or options
shall be selected by the Committee, in its sole discretion, except as otherwise
specified in Section 4 hereof. No individual may receive options under this Plan
for more than 90% of the total number of shares of the Company's Common Stock
authorized for issuance under this Plan.
<PAGE>

         4. Administration of Plan

                  (a) Prior to the registration of the Company's Common Stock
under Section 12 of the Securities Exchange Act of 1934, this Plan shall be
administered by the Company's Board of Directors and, after such registration,
by the Compensation Committee ("Committee") appointed by the Company's Board of
Directors provided, however, that at the option of the Board of Directors, the
Plan may be administered by the Board of Directors of the Corporation at any
time and from time to time. The Committee shall consist of a minimum of two and
a maximum of five members of the Board of Directors, each of whom shall be a
"Non-Employee Director" within the meaning of Rule 16b-3(b)(3) under the
Securities Exchange Act of 1934, as amended, or any future corresponding rule,
except that the failure of the Committee or of the Board of Directors for any
reason to be composed solely of Non-Employee Directors shall not prevent an
option from being considered granted under this Plan. The Committee shall, in
addition to its other authority and subject to the provisions of this Plan,
determine which individuals shall in fact be granted an option or options,
whether the option shall be an Incentive Stock Option or a Non-Qualified Stock
Option (as such terms are defined in Section 5(a)), the number of shares to be
subject to each of the options, the time or times at which the options shall be
granted, the rate of option exercisability, and, subject to Section 5 hereof,
the price at which each of the options is exercisable and the duration of the
option. The term "Committee", as used in this Plan and the options granted
hereunder, refers to the Board of Directors prior to the registration of the
Company's Common Stock under Section 12 of the Securities Exchange Act of 1934
and, after such registration, to the Committee or to the Board of Directors, if
the Board elects to administer the Plan as provided above.

                  (b) The Committee shall adopt such rules for the conduct of
its business and administration of this Plan as it considers desirable. A
majority of the members of the Committee shall constitute a quorum for all
purposes. The vote or written consent of a majority of the members of the
Committee on a particular matter shall constitute the act of the Committee on
such matter. The Committee shall have the right to construe the Plan and the
options issued pursuant to it, to correct defects and omissions and to reconcile
inconsistencies to the extent necessary to effectuate the Plan and the options
issued pursuant to it, and such action shall be final, binding and conclusive
upon all parties concerned. No member of the Committee or the Board of Directors
shall be liable for any act or omission (whether or not negligent) taken or
omitted in good faith, or for the exercise of an authority or discretion granted
in connection with the Plan to a Committee or the Board of Directors, or for the
acts or omissions of any other members of a Committee or the Board of Directors.
Subject to the numerical limitations on Committee membership set forth in
Section 4(a) hereof, the Board of Directors may at any time appoint additional
members of the Committee and may at any time remove any member of the Committee
with or without cause. Vacancies in the Committee, however caused, may be filled
by the Board of Directors, if it so desires.
<PAGE>

         5. Incentive Stock Options and Non-Qualified Stock Options

                  (a) Options issued pursuant to this Plan may be either
Incentive Stock Options granted pursuant to Section 5(b) hereof or Non-Qualified
Stock Options granted pursuant to Section 5(c) hereof, as determined by the
Committee. An "Incentive Stock Option" is an option which satisfies all of the
requirements of Section 422(b) of the Internal Revenue Code of 1986, as amended
(the "Code") and the regulations thereunder, and a "Non-Qualified Stock Option"
is an option which either does not satisfy all of those requirements or the
terms of the option provide that it will not be treated as an Incentive Stock
Option. The Committee may grant both an Incentive Stock Option and a
Non-Qualified Stock Option to the same person, or more than one of each type of
option to the same person. The option price for Incentive Stock Options issued
under this Plan shall be equal at least to the fair market value (as defined
below) of the Company's Common Stock on the date of the grant of the option,
provided, however, that if an Incentive Stock Option is granted to an individual
who, at the time the option is granted, is deemed to own more than 10 percent of
the total combined voting power of all classes of stock of the Company or any
subsidiary corporation of the Company as more fully set forth in Section
422(b)(6) of the Code (after giving effect to the ownership attribution rules of
422(c)(5) of the Code) (a "10% Shareholder"), such option shall comply with the
provisions of Section 422(c)(5) of the Code, including without limitation,
requirements that the option price shall not be less than 110 percent of the
fair market value, as determined by the Committee in accordance with its
interpretation of the requirements of Section 422 of the Code and the
regulations thereunder, of the Company's Common Stock on the date of grant of
the option, and such option shall not be exercisable after the expiration of
five years from the date the option is granted. The option price for
Non-Qualified Stock Options issued under this Plan may, in the sole discretion
of the Committee, be less than the fair market value of the Common Stock on the
date of the grant of the option. The fair market value of the Company's Common
Stock on any particular date shall mean the last reported sale price of a share
of the Company's Common Stock on any stock exchange on which such stock is then
listed or admitted to trading, or on the Nasdaq National Market or Nasdaq
SmallCap Market, on such date, or if no sale took place on such day, the last
such date on which a sale took place, or if the Common Stock is not then quoted
on the Nasdaq National Market or the Nasdaq SmallCap Market, or listed or
admitted to trading on any stock exchange, the average of the bid and asked
prices in the over-the-counter market on such date, or if none of the foregoing,
a price determined in good faith by the Committee to equal the fair market value
per share of the Common Stock.
<PAGE>

                  (b) Subject to the authority of the Committee set forth in
Section 4(a) hereof, Incentive Stock Options issued to officers and key
employees pursuant to this Plan shall be issued substantially in the form set
forth in Appendix I hereof, which form is hereby incorporated by reference and
made a part hereof, and shall contain substantially the terms and conditions set
forth therein. Incentive Stock Options shall not be exercisable after the
expiration of ten years (five years in the case of 10% Shareholders) from the
date such options are granted, unless terminated earlier under the terms of the
option. At the time of the grant of an Incentive Stock Option hereunder, the
Committee may, in its discretion, amend or supplement any of the option terms
contained in Appendix I for any particular optionee, provided that the option as
amended or supplemented satisfies the requirements of Section 422(b) of the Code
and the regulations thereunder. Each of the options granted pursuant to this
Section 5(b) is intended, if possible, to be an "Incentive Stock Option" as that
term is defined in Section 422(b) of the Code and the regulations thereunder. In
the event this Plan or any option granted pursuant to this Section 5(b) is in
any way inconsistent with the applicable legal requirements of the Code or the
regulations thereunder for an Incentive Stock Option, this Plan and such option
shall be deemed automatically amended as of the date hereof to conform to such
legal requirements, if such conformity may be achieved by amendment.

                  (c) Subject to the authority of the Committee set forth in
Section 4(a) hereof, Non-Qualified Stock Options issued to officers and other
key employees pursuant to this Plan shall be issued substantially in the form
set forth in Appendix II hereof, which form is hereby incorporated by reference
and made a part hereof, and shall contain substantially the terms and conditions
set forth therein. Subject to the authority of the Committee set forth in
Section 4(a) hereof, Non-Qualified Stock Options issued to directors and
important consultants pursuant to this Plan shall be issued substantially in the
form set forth in Appendix III hereof, which form is hereby incorporated by
reference and made a part hereof, and shall contain substantially the terms and
conditions set forth therein. Non-Qualified Stock Options shall expire ten years
after the date they are granted, unless terminated earlier under the option
terms. At the time of granting a Non-Qualified Stock Option hereunder, the
Committee may, in its discretion, amend or supplement any of the option terms
contained in Appendix II or Appendix III for any particular optionee.

                  (d) Neither the Company nor any of its current or future
parent, subsidiaries or affiliates, nor their officers, directors, shareholders,
stock option plan committees, employees or agents shall have any liability to
any optionee in the event (i) an option granted pursuant to Section 5(b) hereof
does not qualify as an "Incentive Stock Option" as that term is used in Section
422(b) of the Code and the regulations thereunder; (ii) any optionee does not
obtain the tax treatment pertaining to an Incentive Stock Option; or (iii) any
option granted pursuant to Section 5(c) hereof is an "Incentive Stock Option."
<PAGE>

         6. Amendment, Supplement, Suspension and Termination

         Options shall not be granted pursuant to this Plan after the expiration
of ten years from the date the Plan is adopted by the Board of Directors of the
Company. The Board of Directors reserves the right at any time, and from time to
time, to amend or supplement this Plan and outstanding options granted under the
Plan in any way, or to suspend or terminate the Plan, effective as of such date,
which date may be either before or after the taking of such action, as may be
specified by the Board of Directors; provided, however, that such action shall
not adversely affect holders of options granted under the Plan prior to the
actual date on which such action occurred. If an amendment or supplement of this
Plan is required by the Code or the regulations thereunder to be approved by the
shareholders of the Company in order to permit the granting of "Incentive Stock
Options" (as that term is defined in Section 422(b) of the Code and regulations
thereunder) pursuant to the amended or supplemented Plan, such amendment or
supplement shall also be approved by the shareholders of the Company in such
manner as is prescribed by the Code and the regulations thereunder. If the Board
of Directors voluntarily submits a proposed amendment, supplement, suspension or
termination for shareholder approval, such submission shall not require any
future amendments, supplements, suspensions or terminations (whether or not
relating to the same provision or subject matter) to be similarly submitted for
shareholder approval.

         7. Effectiveness of Plan

         This Plan shall become effective on the date of its adoption by the
Company's Board of Directors, subject however to approval by the holders of the
Company's Common Stock in the manner as prescribed in the Code and the
regulations thereunder. Options may be granted under this Plan prior to
obtaining shareholder approval, provided such options shall not be exercisable
until shareholder approval is obtained.

         8. General Conditions

                  (a) Nothing contained in this Plan or any option granted
pursuant to this Plan shall confer upon any employee the right to continue in
the employ of the Company or any affiliated or subsidiary corporation or
interfere in any way with the rights of the Company or any affiliated or
subsidiary corporation to terminate his employment in any way.
<PAGE>

                  (b) Nothing contained in this Plan or any option granted
pursuant to this Plan shall confer upon any director or consultant the right to
continue as a director of, or consultant to, the Company or any affiliated or
subsidiary corporation or interfere in any way with the rights of the Company or
any affiliated or subsidiary corporation, or their respective shareholders, to
terminate the directorship of any such director or the consultancy relationship
of any such consultant.

                  (c) Corporate action constituting an offer of stock for sale
to any person under the terms of the options to be granted hereunder shall be
deemed complete as of the date when the Committee authorizes the grant of the
option to the such person, regardless of when the option is actually delivered
to such person or acknowledged or agreed to by him.

                  (d) The terms "parent corporation" and "subsidiary
corporation" as used throughout this Plan, and the options granted pursuant to
this Plan, shall (except as otherwise provided in the option form) have the
meaning that is ascribed to that term when contained in Section 422(b) of the
Code and the regulations thereunder, and the Company shall be deemed to be the
grantor corporation for purposes of applying such meaning.

                  (e) References in this Plan to the Code shall be deemed to
also refer to the corresponding provisions of any future United States revenue
law.

                  (f)      The use of the masculine pronoun shall include the
feminine gender whenever appropriate.
<PAGE>

                                   APPENDIX I

                             INCENTIVE STOCK OPTION


To:
   ---------------------------------------------------------------------------
     Name

   ---------------------------------------------------------------------------
     Address

Date of Grant:
              ----------------------------------------------------------------


         You are hereby granted an option, effective as of the date hereof, to
purchase __________ shares of common stock, no par value ("Common Stock"), of
NCO Group, Inc., a Pennsylvania corporation (the "Company") at a price of
$__________ per share pursuant to the Company's 1996 Stock Option Plan
(the "Plan").

         Your option may first be exercised on and after one year from the date
of grant, but not before that time. On and after one year and prior to two years
from the date of grant, your option may be exercised for up to 33 1/3% of the
total number of shares subject to the option minus the number of shares
previously purchased by exercise of the option (as adjusted for any change in
the outstanding shares of the Common Stock of the Company by reason of a stock
dividend, stock split, combination of shares, recapitalization, merger,
consolidation, transfer of assets, reorganization, conversion or what the
Committee deems in its sole discretion to be similar circumstances). Each
succeeding year thereafter, your option may be exercised for up to an additional
33 1/3% of the total number of shares subject to the option minus the number of
shares previously purchased by exercise of the option (as adjusted for any
change in the outstanding shares of the Common Stock of the Company by reason of
a stock dividend, stock split, combination of shares, recapitalization, merger,
consolidation, transfer of assets, reorganization, conversion or what the
Committee deems in its sole discretion to be similar circumstances). Thus, this
option is fully exercisable on and after three years after the date of grant,
except if terminated earlier as provided herein. No fractional shares shall be
issued or delivered. This option shall terminate and is not exercisable after
ten years (five years in the case of 10% Shareholders, as defined in the Plan)
from the date of its grant (the "Scheduled Termination Date"), except if
terminated earlier as hereafter provided.
<PAGE>

         In the event of a "Change of Control" (as defined below) of the
Company, your option may, from and after the date your employment is terminated
(whether such termination be voluntary or involuntary) after the Change of
Control (but in no event later than the Scheduled Termination Date), and
notwithstanding the immediately preceding paragraph, be exercised for up to 100%
of the total number of shares then subject to the option minus the number of
shares previously purchased upon exercise of the option (as adjusted for stock
dividends, stock splits, combinations of shares and what the Committee deems in
its sole discretion to be similar circumstances) and your vesting date may
accelerate accordingly. A "Change of Control" shall be deemed to have occurred
upon the happening of any of the following events:

         1. A change within a twelve-month period in a majority of the members
of the board of directors of the Company;

         2. A change within a twelve-month period in the holders of more than
50% of the outstanding voting stock of the Company; or

         3. Any other event deemed to constitute a "Change of Control" by the
Committee.

         You may exercise your option by giving written notice to the Secretary
of the Company on forms supplied by the Company at its then principal executive
office, accompanied by payment of the option price for the total number of
shares you specify that you wish to purchase. The payment may be in any of the
following forms: (a) cash, which may be evidenced by a check and includes cash
received from a stock brokerage firm in a so-called "cashless exercise"; (b)
(unless prohibited by the Committee) certificates representing shares of Common
Stock of the Company, which will be valued by the Secretary of the Company at
the fair market value per share of the Company's Common Stock (as determined in
accordance with the Plan) on the date of delivery of such certificates to the
Company, accompanied by an assignment of the stock to the Company; or (c)
(unless prohibited by the Committee) any combination of cash and Common Stock of
the Company valued as provided in clause (b). Any assignment of stock shall be
in a form and substance satisfactory to the Secretary of the Company, including
guarantees of signature(s) and payment of all transfer taxes if the Secretary
deems such guarantees necessary or desirable.

         Your option will, to the extent not previously exercised by you,
terminate three months after the date on which your employment by the Company or
a Company subsidiary corporation is terminated (whether such termination be
voluntary or involuntary) other than by reason of disability as defined in
Section 22(e)(3) of the Internal Revenue Code of 1986, as amended (the "Code"),
and the regulations thereunder, or death, in which case your option will
terminate one year from the date of termination of employment due to disability
or death (but in no event later than the Scheduled Termination Date). After the
date your employment is terminated, as aforesaid, you may exercise this option
only for the number of shares which you had a right to purchase and did not
<PAGE>

purchase on the date your employment terminated. If you are employed by a
Company subsidiary corporation, your employment shall be deemed to have
terminated on the date your employer ceases to be a Company subsidiary
corporation, unless you are on that date transferred to the Company or another
Company subsidiary corporation. Your employment shall not be deemed to have
terminated if you are transferred from the Company to a Company subsidiary
corporation, or vice versa, or from one Company subsidiary corporation to
another Company subsidiary corporation.

         If you die while employed by the Company or a Company subsidiary
corporation, your executor or administrator, as the case may be, may, at any
time within one year after the date of your death (but in no event later than
the Scheduled Termination Date), exercise the option as to any shares which you
had a right to purchase and did not purchase during your lifetime. If your
employment with the Company or a Company parent or subsidiary corporation is
terminated by reason of your becoming disabled (within the meaning of Section
22(e)(3) of the Code and the regulations thereunder), you or your legal guardian
or custodian may at any time within one year after the date of such termination
(but in no event later than the Scheduled Termination Date), exercise the option
as to any shares which you had a right to purchase and did not purchase prior to
such termination. Your executor, administrator, guardian or custodian must
present proof of his authority satisfactory to the Company prior to being
allowed to exercise this option.

         Notwithstanding any other provision of the Option, the Committee shall
have the right to cancel this Option without notice if your employment is
terminated for: (i) criminal conduct; or (ii) willful misconduct or gross
negligence materially detrimental to the Company.

         In the event of any change in the outstanding shares of the Common
Stock of the Company by reason of a stock dividend, stock split, combination of
shares, recapitalization, merger, consolidation, transfer of assets,
reorganization, conversion or what the Committee deems in its sole discretion to
be similar circumstances, the number and kind of shares subject to this option
and the option price of such shares shall be appropriately adjusted in a manner
to be determined in the sole discretion of the Committee. No adjustment shall be
made with respect to the 46.56-for-1 stock split effected in September 1996.

         This option is not transferable otherwise than by will or the laws of
descent and distribution, and is exercisable during your lifetime only by you,
including, for this purpose, your legal guardian or custodian in the event of
disability. Until the option price has been paid in full pursuant to due
exercise of this option and the purchased shares are delivered to you, you do
not have any rights as a shareholder of the Company. The Company reserves the
<PAGE>

right not to deliver to you the shares purchased by virtue of the exercise of
this option during any period of time in which the Company deems, in its sole
discretion, that such delivery would violate a federal, state, local or
securities exchange rule, regulation or law.

         Notwithstanding anything to the contrary contained herein, this option
is not exercisable until all the following events occur and during the following
periods of time:

                  (a) Until the Plan pursuant to which this option is granted is
approved by the shareholders of the Company in the manner prescribed by the Code
and the regulations thereunder;

                  (b) Until this option and the optioned shares are approved
and/or registered with such federal, state and local regulatory bodies or
agencies and securities exchanges as the Company may deem necessary or
desirable; or

                  (c) During any period of time in which the Company deems that
the exercisability of this option, the offer to sell the shares optioned
hereunder, or the sale thereof, may violate a federal, state, local or
securities exchange rule, regulation or law, or may cause the Company to be
legally obligated to issue or sell more shares than the Company is legally
entitled to issue or sell.

                  (d) Until you have paid or made suitable arrangements to pay
(which may include payment through the surrender of Common Stock, unless
prohibited by the Committee) (i) all federal, state and local income tax
withholding required to be withheld by the Company in connection with the option
exercise and (ii) the employee's portion of other federal, state and local
payroll and other taxes due in connection with the option exercise.

                  (e) Until the Company has completed a public offering of its
Common Stock registered under the Securities Act of 1933, as amended, or has
registered any of its Common Stock under the Securities Exchange Act of 1934, as
amended.

                  The following two paragraphs shall be applicable if, on the
date of exercise of this option, the Common Stock to be purchased pursuant to
such exercise has not been registered under the Securities Act of 1933, as
amended, and under applicable state securities laws, and shall continue to be
applicable for so long as such registration has not occurred:

                  (a) The optionee hereby agrees, warrants and represents that
he will acquire the Common Stock to be issued hereunder for his own account for
investment purposes only, and not with a view to, or in connection with, any
resale or other distribution of any of such shares, except as hereafter
<PAGE>

permitted. The optionee further agrees that he will not at any time make any
offer, sale, transfer, pledge or other disposition of such Common Stock to be
issued hereunder without an effective registration statement under the
Securities Act of 1933, as amended, and under any applicable state securities
laws or an opinion of counsel acceptable to the Company to the effect that the
proposed transaction will be exempt from such registration. The optionee shall
execute such instruments, representations, acknowledgements and agreements as
the Company may, in its sole discretion, deem advisable to avoid any violation
of federal, state, local or securities exchange rule, regulation or law.

                  (b) The certificates for Common Stock to be issued to the
optionee hereunder shall bear the following legend:

                  "The shares represented by this certificate have not been
         registered under the Securities Act of 1933, as amended, or under
         applicable state securities laws. The shares have been acquired for
         investment and may not be offered, sold, transferred, pledged or
         otherwise disposed of without an effective registration statement under
         the Securities Act of 1933, as amended, and under any applicable state
         securities laws or an opinion of counsel acceptable to the Company that
         the proposed transaction will be exempt from such registration."

The foregoing legend shall be removed upon registration of the legended shares
under the Securities Act of 1933, as amended, and under any applicable state
laws or upon receipt of any opinion of counsel acceptable to the Company that
said registration is no longer required.

         The sole purpose of the agreements, warranties, representations and
legend set forth in the two immediately preceding paragraphs is to prevent
violations of the Securities Act of 1933, as amended, and any applicable state
securities laws.

         It is the intention of the Company and you that this option shall, if
possible, be an "Incentive Stock Option" as that term is used in Section 422(b)
of the Code and the regulations thereunder. In the event this option is in any
way inconsistent with the legal requirements of the Code or the regulations
thereunder for an "Incentive Stock Option," this option shall be deemed
automatically amended as of the date hereof to conform to such legal
requirements, if such conformity may be achieved by amendment.

         Nothing herein shall modify your status as an at-will employee of the
Company. Further, nothing herein guarantees you employment for any specified
period of time. This means that either you or the Company may terminate your
employment at any time for any reason, or no reason. You recognize that, for
instance, you may terminate your employment or the Company may terminate your
employment prior to the date on which your option becomes vested.
<PAGE>

         Any dispute or disagreement between you and the Company with respect to
any portion of this option or its validity, construction, meaning, performance
or your rights hereunder shall be settled by arbitration in accordance with the
Commercial Arbitration Rules of the American Arbitration Association or its
successor, as amended from time to time. However, prior to submission to
arbitration you will attempt to resolve any disputes or disagreements with the
Company over this option amicably and informally, in good faith, for a period
not to exceed two weeks. Thereafter, the dispute or disagreement will be
submitted to arbitration. At any time prior to a decision from the arbitrator(s)
being rendered, you and the Company may resolve the dispute by settlement. You
and the Company shall equally share the costs charged by the American
Arbitration Association or its successor, but you and the Company shall
otherwise be solely responsible for your own respective counsel fees and
expenses. The decision of the arbitrator(s) shall be made in writing, setting
forth the award, the reasons for the decision and award and shall be binding and
conclusive on you and the Company. Further, neither you nor the Company shall
appeal any such award. Judgment of a court of competent jurisdiction may be
entered upon the award and may be enforced as such in accordance with the
provisions of the award.

         This option shall be subject to the terms of the Plan in effect on the
date this option is granted, which terms are hereby incorporated herein by
reference and made a part hereof. In the event of any conflict between the terms
of this option and the terms of the Plan in effect on the date of this option,
the terms of the Plan shall govern. This option constitutes the entire
understanding between the Company and you with respect to the subject matter
hereof and no amendment, supplement or waiver of this option, in whole or in
part, shall be binding upon the Company unless in writing and signed by the
President of the Company. This option and the performances of the parties
hereunder shall be construed in accordance with and governed by the laws of the
State of Pennsylvania.

         Please sign the copy of this option and return it to the Company's
Secretary, thereby indicating your understanding of and agreement with its terms
and conditions.


                                       NCO GROUP, INC.


                                       By:
                                          -----------------------------------
<PAGE>

         I hereby acknowledge receipt of a copy of the foregoing stock option
and of the Plan as of the date of grant set forth above, hereby acknowledge that
this stock option grant discharges any promise (either verbal or written) of the
Company made on or prior to the date of grant to give me a stock option, and,
having read it, hereby signify my understanding of, and my agreement with, its
terms and conditions. In consideration of the grant, I hereby release any claim
I may have against the Company with respect to any promise of a stock option
grant or other equity interest in the Company.


- -------------------------------------               ---------------------------
(Signature)                                         (Date)
<PAGE>

                                   APPENDIX II

         NON-QUALIFIED STOCK OPTION FOR OFFICERS AND OTHER KEY EMPLOYEES

To:
   ----------------------------------------------------------------------------
    Name

   ----------------------------------------------------------------------------
    Address

Date of Grant:
              -----------------------------------------------------------------

         You are hereby granted an option, effective as of the date hereof, to
purchase __________ shares of common stock, no par value ("Common Stock"), of
NCO Group, Inc., a Pennsylvania corporation (the "Company") at a price of
$___________ per share pursuant to the Company's 1996 Stock Option Plan (the
"Plan").

         Your option may first be exercised on and after one year from the date
of grant, but not before that time. On and after one year and prior to two years
from the date of grant, your option may be exercised for up to 33 1/3% of the
total number of shares subject to the option minus the number of shares
previously purchased by exercise of the option (as adjusted for any change in
the outstanding shares of the Common Stock of the Company by reason of a stock
dividend, stock split, combination of shares, recapitalization, merger,
consolidation, transfer of assets, reorganization, conversion or what the
Committee deems in its sole discretion to be similar circumstances). Each
succeeding year thereafter, your option may be exercised for up to an additional
33 1/3% of the total number of shares subject to the option minus the number of
shares previously purchased by exercise of the option (as adjusted for any
change in the outstanding shares of the Common Stock of the Company by reason of
a stock dividend, stock split, combination of shares, recapitalization, merger,
consolidation, transfer of assets, reorganization, conversion or what the
Committee deems in its sole discretion to be similar circumstances). Thus, this
option is fully exercisable on and after three years after the date of grant,
except if terminated earlier as provided herein. No fractional shares shall be
issued or delivered. This option shall terminate and is not exercisable after
ten years from the date of its grant (the "Scheduled Termination Date"), except
if terminated earlier as hereafter provided.

         In the event of a "Change of Control" (as defined below) of the
Company, your option may, from and after the date your employment is terminated
(whether such termination be voluntary or involuntary) after the Change of
Control (but in no event later than the Scheduled Termination Date), and
<PAGE>

notwithstanding the immediately preceding paragraph, be exercised for up to 100%
of the total number of shares then subject to the option minus the number of
shares previously purchased upon exercise of the option (as adjusted for stock
dividends, stock splits, combinations of shares and what the Committee deems in
its sole discretion to be similar circumstances) and your vesting date may
accelerate accordingly. A "Change of Control" shall be deemed to have occurred
upon the happening of any of the following events:

         1. A change within a twelve-month period in a majority of the members
of the board of directors of the Company;

         2. A change within a twelve-month period in the holders of more than
50% of the outstanding voting stock of the Company; or

         3. Any other event deemed to constitute a "Change of Control" by the
Committee.

         You may exercise your option by giving written notice to the Secretary
of the Company on forms supplied by the Company at its then principal executive
office, accompanied by payment of the option price for the total number of
shares you specify that you wish to purchase. The payment may be in any of the
following forms: (a) cash, which may be evidenced by a check and includes cash
received from a stock brokerage firm in a so-called "cashless exercise"; (b)
(unless prohibited by the Committee) certificates representing shares of Common
Stock of the Company, which will be valued by the Secretary of the Company at
the fair market value per share of the Company's Common Stock (as determined in
accordance with the Plan) on the date of delivery of such certificates to the
Company, accompanied by an assignment of the stock to the Company; or (c)
(unless prohibited by the Committee) any combination of cash and Common Stock of
the Company valued as provided in clause (b). Any assignment of stock shall be
in a form and substance satisfactory to the Secretary of the Company, including
guarantees of signature(s) and payment of all transfer taxes if the Secretary
deems such guarantees necessary or desirable.

         Your option will, to the extent not previously exercised by you,
terminate three months after the date on which your employment by the Company or
a Company subsidiary corporation is terminated (whether such termination be
voluntary or involuntary) other than by reason of disability as defined in
Section 22(e)(3) of the Internal Revenue Code of 1986, as amended (the "Code"),
and the regulations thereunder, or death, in which case your option will
terminate one year from the date of termination of employment due to disability
or death (but in no event later than the Scheduled Termination Date). After the
date your employment is terminated, as aforesaid, you may exercise this option
only for the number of shares which you had a right to purchase and did not
purchase on the date your employment terminated. If you are employed by a
Company subsidiary corporation, your employment shall be deemed to have
<PAGE>

terminated on the date your employer ceases to be a Company subsidiary
corporation, unless you are on that date transferred to the Company or another
Company subsidiary corporation. Your employment shall not be deemed to have
terminated if you are transferred from the Company to a Company subsidiary
corporation, or vice versa, or from one Company subsidiary corporation to
another Company subsidiary corporation.

         If you die while employed by the Company or a Company subsidiary
corporation, your executor or administrator, as the case may be, may, at any
time within one year after the date of your death (but in no event later than
the Scheduled Termination Date), exercise the option as to any shares which you
had a right to purchase and did not purchase during your lifetime. If your
employment with the Company or a Company parent or subsidiary corporation is
terminated by reason of your becoming disabled (within the meaning of Section
22(e)(3) of the Code and the regulations thereunder), you or your legal guardian
or custodian may at any time within one year after the date of such termination
(but in no event later than the Scheduled Termination Date), exercise the option
as to any shares which you had a right to purchase and did not purchase prior to
such termination. Your executor, administrator, guardian or custodian must
present proof of his authority satisfactory to the Company prior to being
allowed to exercise this option.

         Notwithstanding any other provision of the Option, the Committee shall
have the right to cancel this Option without notice if your employment is
terminated for: (i) criminal conduct; or (ii) willful misconduct or gross
negligence materially detrimental to the Company.

         In the event of any change in the outstanding shares of the Common
Stock of the Company by reason of a stock dividend, stock split, combination of
shares, recapitalization, merger, consolidation, transfer of assets,
reorganization, conversion or what the Committee deems in its sole discretion to
be similar circumstances, the number and kind of shares subject to this option
and the option price of such shares shall be appropriately adjusted in a manner
to be determined in the sole discretion of the Committee. No adjustment shall be
made with respect to the 46.56-for-1 stock split effected in September 1996.

         This option is not transferable otherwise than by will or the laws of
descent and distribution, and is exercisable during your lifetime only by you,
including, for this purpose, your legal guardian or custodian in the event of
disability. Until the option price has been paid in full pursuant to due
exercise of this option and the purchased shares are delivered to you, you do
not have any rights as a shareholder of the Company. The Company reserves the
right not to deliver to you the shares purchased by virtue of the exercise of
this option during any period of time in which the Company deems, in its sole
discretion, that such delivery would violate a federal, state, local or
securities exchange rule, regulation or law.
<PAGE>

         Notwithstanding anything to the contrary contained herein, this option
is not exercisable until all the following events occur and during the following
periods of time:

                  (a) Until the Plan pursuant to which this option is granted is
approved by the shareholders of the Company in the manner prescribed by the Code
and the regulations thereunder;

                  (b) Until this option and the optioned shares are approved
and/or registered with such federal, state and local regulatory bodies or
agencies and securities exchanges as the Company may deem necessary or
desirable; or

                  (c) During any period of time in which the Company deems that
the exercisability of this option, the offer to sell the shares optioned
hereunder, or the sale thereof, may violate a federal, state, local or
securities exchange rule, regulation or law, or may cause the Company to be
legally obligated to issue or sell more shares than the Company is legally
entitled to issue or sell.

                  (d) Until you have paid or made suitable arrangements to pay
(which may include payment through the surrender of Common Stock, unless
prohibited by the Committee) (i) all federal, state and local income tax
withholding required to be withheld by the Company in connection with the option
exercise and (ii) the employee's portion of other federal, state and local
payroll and other taxes due in connection with the option exercise.

                  (e) Until the Company has completed a public offering of its
Common Stock registered under the Securities Act of 1933, as amended, or has
registered any of its Common Stock under the Securities Exchange Act of 1934, as
amended.

                  The following two paragraphs shall be applicable if, on the
date of exercise of this option, the Common Stock to be purchased pursuant to
such exercise has not been registered under the Securities Act of 1933, as
amended, and under applicable state securities laws, and shall continue to be
applicable for so long as such registration has not occurred:

                  (a) The optionee hereby agrees, warrants and represents that
he will acquire the Common Stock to be issued hereunder for his own account for
investment purposes only, and not with a view to, or in connection with, any
resale or other distribution of any of such shares, except as hereafter
permitted. The optionee further agrees that he will not at any time make any
offer, sale, transfer, pledge or other disposition of such Common Stock to be
<PAGE>

issued hereunder without an effective registration statement under the
Securities Act of 1933, as amended, and under any applicable state securities
laws or an opinion of counsel acceptable to the Company to the effect that the
proposed transaction will be exempt from such registration. The optionee shall
execute such instruments, representations, acknowledgements and agreements as
the Company may, in its sole discretion, deem advisable to avoid any violation
of federal, state, local or securities exchange rule, regulation or law.

                  (b) The certificates for Common Stock to be issued to the
optionee hereunder shall bear the following legend:

                  "The shares represented by this certificate have not been
         registered under the Securities Act of 1933, as amended, or under
         applicable state securities laws. The shares have been acquired for
         investment and may not be offered, sold, transferred, pledged or
         otherwise disposed of without an effective registration statement under
         the Securities Act of 1933, as amended, and under any applicable state
         securities laws or an opinion of counsel acceptable to the Company that
         the proposed transaction will be exempt from such registration."

The foregoing legend shall be removed upon registration of the legended shares
under the Securities Act of 1933, as amended, and under any applicable state
laws or upon receipt of any opinion of counsel acceptable to the Company that
said registration is no longer required.

         The sole purpose of the agreements, warranties, representations and
legend set forth in the two immediately preceding paragraphs is to prevent
violations of the Securities Act of 1933, as amended, and any applicable state
securities laws.

         It is the intention of the Company and you that this option shall not
be an "Incentive Stock Option" as that term is used in Section 422 of the Code
and the regulations thereunder.

         Nothing herein shall modify your status as an at-will employee of the
Company. Further, nothing herein guarantees you employment for any specified
period of time. This means that either you or the Company may terminate your
employment at any time for any reason, or no reason. You recognize that, for
instance, you may terminate your employment or the Company may terminate your
employment prior to the date on which your option becomes vested.

         Any dispute or disagreement between you and the Company with respect to
any portion of this option or its validity, construction, meaning, performance
or your rights hereunder shall be settled by arbitration in accordance with the
Commercial Arbitration Rules of the American Arbitration Association or its
<PAGE>

successor, as amended from time to time. However, prior to submission to
arbitration you will attempt to resolve any disputes or disagreements with the
Company over this option amicably and informally, in good faith, for a period
not to exceed two weeks. Thereafter, the dispute or disagreement will be
submitted to arbitration. At any time prior to a decision from the arbitrator(s)
being rendered, you and the Company may resolve the dispute by settlement. You
and the Company shall equally share the costs charged by the American
Arbitration Association or its successor, but you and the Company shall
otherwise be solely responsible for your own respective counsel fees and
expenses. The decision of the arbitrator(s) shall be made in writing, setting
forth the award, the reasons for the decision and award and shall be binding and
conclusive on you and the Company. Further, neither you nor the Company shall
appeal any such award. Judgment of a court of competent jurisdiction may be
entered upon the award and may be enforced as such in accordance with the
provisions of the award.

         This option shall be subject to the terms of the Plan in effect on the
date this option is granted, which terms are hereby incorporated herein by
reference and made a part hereof. In the event of any conflict between the terms
of this option and the terms of the Plan in effect on the date of this option,
the terms of the Plan shall govern. This option constitutes the entire
understanding between the Company and you with respect to the subject matter
hereof and no amendment, supplement or waiver of this option, in whole or in
part, shall be binding upon the Company unless in writing and signed by the
President of the Company. This option and the performances of the parties
hereunder shall be construed in accordance with and governed by the laws of the
State of Pennsylvania.

         Please sign the copy of this option and return it to the Company's
Secretary, thereby indicating your understanding of and agreement with its terms
and conditions.

                                               NCO GROUP, INC.


                                               By:
                                                  -----------------------------

         I hereby acknowledge receipt of a copy of the foregoing stock option
and of the Plan as of the date of grant set forth above, hereby acknowledge that
this stock option grant discharges any promise (either verbal or written) of the
Company made on or prior to the date of grant to give me a stock option, and,
having read it, hereby signify my understanding of, and my agreement with, its
terms and conditions. In consideration of the grant, I hereby release any claim
I may have against the Company with respect to any promise of a stock option
grant or other equity interest in the Company.


- --------------------------------                 -----------------------------
(Signature)                                      (Date)
<PAGE>

                                  APPENDIX III

                    NON-QUALIFIED STOCK OPTION FOR DIRECTORS
                            AND IMPORTANT CONSULTANTS


To:
   ----------------------------------------------------------------------------
    Name

   ----------------------------------------------------------------------------
    Address

Date of Grant:
              -----------------------------------------------------------------



         You are hereby granted an option, effective as of the date hereof, to
purchase __________ shares of common stock, no par value ("Common Stock"), of
NCO Group, Inc., a Pennsylvania corporation (the "Company") at a price of $ per
share pursuant to the Company's 1996 Stock Option Plan (the "Plan").

         Your option may first be exercised on and after one year from the date
of grant, but not before that time. On and after one year and prior to two years
from the date of grant, your option may be exercised for up to 33 1/3% of the
total number of shares subject to the option minus the number of shares
previously purchased by exercise of the option (as adjusted for any change in
the outstanding shares of the Common Stock of the Company by reason of a stock
dividend, stock split, combination of shares, recapitalization, merger,
consolidation, transfer of assets, reorganization, conversion or what the
Committee deems in its sole discretion to be similar circumstances). Each
succeeding year thereafter, your option may be exercised for up to an additional
33 1/3% of the total number of shares subject to the option minus the number of
shares previously purchased by exercise of the option (as adjusted for any
change in the outstanding shares of the Common Stock of the Company by reason of
a stock dividend, stock split, combination of shares, recapitalization, merger,
consolidation, transfer of assets, reorganization, conversion or what the
Committee deems in its sole discretion to be similar circumstances). Thus, this
option is fully exercisable on and after three years after the date of grant,
except if terminated earlier as provided herein. No fractional shares shall be
issued or delivered. This option shall terminate and is not exercisable after
ten years from the date of its grant (the "Scheduled Termination Date"), except
if terminated earlier as hereafter provided.
<PAGE>

         In the event of a "Change of Control" (as defined below) of the
Company, your option may, from and after the date your employment is terminated
(whether such termination be voluntary or involuntary) after the Change of
Control (but in no event later than the Scheduled Termination Date), and
notwithstanding the immediately preceding paragraph, be exercised for up to 100%
of the total number of shares then subject to the option minus the number of
shares previously purchased upon exercise of the option (as adjusted for stock
dividends, stock splits, combinations of shares and what the Committee deems in
its sole discretion to be similar circumstances) and your vesting date may
accelerate accordingly. A "Change of Control" shall be deemed to have occurred
upon the happening of any of the following events:

         1. A change within a twelve-month period in a majority of the members
of the board of directors of the Company;

         2. A change within a twelve-month period in the holders of more than
50% of the outstanding voting stock of the Company; or

         3. Any other event deemed to constitute a "Change of Control" by the
Committee.

         You may exercise your option by giving written notice to the Secretary
of the Company on forms supplied by the Company at its then principal executive
office, accompanied by payment of the option price for the total number of
shares you specify that you wish to purchase. The payment may be in any of the
following forms: (a) cash, which may be evidenced by a check and includes cash
received from a stock brokerage firm in a so-called "cashless exercise"; (b)
(unless prohibited by the Committee) certificates representing shares of Common
Stock of the Company, which will be valued by the Secretary of the Company at
the fair market value per share of the Company's Common Stock (as determined in
accordance with the Plan) on the date of delivery of such certificates to the
Company, accompanied by an assignment of the stock to the Company; or (c)
(unless prohibited by the Committee) any combination of cash and Common Stock of
the Company valued as provided in clause (b). Any assignment of stock shall be
in a form and substance satisfactory to the Secretary of the Company, including
guarantees of signature(s) and payment of all transfer taxes if the Secretary
deems such guarantees necessary or desirable.

         Your option will, to the extent not previously exercised by you,
terminate three months after the date on which you cease for any reason to be a
director of, or consultant to, the Company or a subsidiary corporation (whether
by death, disability, resignation, removal, failure to be reappointed, reelected
or otherwise, or the expiration of any consulting arrangement, and regardless of
whether the failure to continue as a director or consultant was for cause or
without cause or otherwise), but in no event later than ten years from the date
<PAGE>

this option is granted. After the date you cease to be a director or consultant,
you may exercise this option only for the number of shares which you had a right
to purchase and did not purchase on the date you ceased to be a director or
consultant. If you are a director of a subsidiary corporation, your directorship
shall be deemed to have terminated on the date such company ceases to be a
subsidiary corporation, unless you are also a director of the Company or another
subsidiary corporation, or on that date became a director of the Company or
another subsidiary corporation. Your directorship or consultancy shall not be
deemed to have terminated if you cease being a director of, or consultant to,
the Company or a subsidiary corporation but are or concurrently therewith become
a director of, or consultant to, the Company or another subsidiary corporation.

         Notwithstanding any other provision of the Option, the Committee shall
have the right to cancel this Option without notice if your directorship or
consultancy is terminated for: (i) criminal conduct; or (ii) willful misconduct
or gross negligence materially detrimental to the Company.

         In the event of any change in the outstanding shares of the Common
Stock of the Company by reason of a stock dividend, stock split, combination of
shares, recapitalization, merger, consolidation, transfer of assets,
reorganization, conversion or what the Committee deems in its sole discretion to
be similar circumstances, the number and kind of shares subject to this option
and the option price of such shares shall be appropriately adjusted in a manner
to be determined in the sole discretion of the Committee. No adjustment shall be
made with respect to the 46.56-for-1 stock split effected in September 1996.

         This option is not transferable otherwise than by will or the laws of
descent and distribution, and is exercisable during your lifetime only by you,
including, for this purpose, your legal guardian or custodian in the event of
disability. Until the option price has been paid in full pursuant to due
exercise of this option and the purchased shares are delivered to you, you do
not have any rights as a shareholder of the Company. The Company reserves the
right not to deliver to you the shares purchased by virtue of the exercise of
this option during any period of time in which the Company deems, in its sole
discretion, that such delivery would violate a federal, state, local or
securities exchange rule, regulation or law.

         Notwithstanding anything to the contrary contained herein, this option
is not exercisable until all the following events occur and during the following
periods of time:

                  (a) Until the Plan pursuant to which this option is granted is
approved by the shareholders of the Company in the manner prescribed by the Code
and the regulations thereunder;
<PAGE>

                  (b) Until this option and the optioned shares are approved
and/or registered with such federal, state and local regulatory bodies or
agencies and securities exchanges as the Company may deem necessary or
desirable; or

                  (c) During any period of time in which the Company deems that
the exercisability of this option, the offer to sell the shares optioned
hereunder, or the sale thereof, may violate a federal, state, local or
securities exchange rule, regulation or law, or may cause the Company to be
legally obligated to issue or sell more shares than the Company is legally
entitled to issue or sell.

                  (d) Until you have paid or made suitable arrangements to pay
(which may include payment through the surrender of Common Stock, unless
prohibited by the Committee) (i) all federal, state and local income tax
withholding required to be withheld by the Company in connection with the option
exercise and (ii) the employee's portion of other federal, state and local
payroll and other taxes due in connection with the option exercise.

                  (e) Until the Company has completed a public offering of its
Common Stock registered under the Securities Act of 1933, as amended, or has
registered any of its Common Stock under the Securities Exchange Act of 1934, as
amended.

                  The following two paragraphs shall be applicable if, on the
date of exercise of this option, the Common Stock to be purchased pursuant to
such exercise has not been registered under the Securities Act of 1933, as
amended, and under applicable state securities laws, and shall continue to be
applicable for so long as such registration has not occurred:

                  (a) The optionee hereby agrees, warrants and represents that
he will acquire the Common Stock to be issued hereunder for his own account for
investment purposes only, and not with a view to, or in connection with, any
resale or other distribution of any of such shares, except as hereafter
permitted. The optionee further agrees that he will not at any time make any
offer, sale, transfer, pledge or other disposition of such Common Stock to be
issued hereunder without an effective registration statement under the
Securities Act of 1933, as amended, and under any applicable state securities
laws or an opinion of counsel acceptable to the Company to the effect that the
proposed transaction will be exempt from such registration. The optionee shall
execute such instruments, representations, acknowledgements and agreements as
the Company may, in its sole discretion, deem advisable to avoid any violation
of federal, state, local or securities exchange rule, regulation or law.
<PAGE>

                  (b) The certificates for Common Stock to be issued to the
optionee hereunder shall bear the following legend:

                  "The shares represented by this certificate have not been
         registered under the Securities Act of 1933, as amended, or under
         applicable state securities laws. The shares have been acquired for
         investment and may not be offered, sold, transferred, pledged or
         otherwise disposed of without an effective registration statement under
         the Securities Act of 1933, as amended, and under any applicable state
         securities laws or an opinion of counsel acceptable to the Company that
         the proposed transaction will be exempt from such registration."

The foregoing legend shall be removed upon registration of the legended shares
under the Securities Act of 1933, as amended, and under any applicable state
laws or upon receipt of any opinion of counsel acceptable to the Company that
said registration is no longer required.

         The sole purpose of the agreements, warranties, representations and
legend set forth in the two immediately preceding paragraphs is to prevent
violations of the Securities Act of 1933, as amended, and any applicable state
securities laws.

         It is the intention of the Company and you that this option shall not
be an "Incentive Stock Option" as that term is used in Section 422(b) of the
Code and the regulations thereunder.

         Any dispute or disagreement between you and the Company with respect to
any portion of this option or its validity, construction, meaning, performance
or your rights hereunder shall be settled by arbitration in accordance with the
Commercial Arbitration Rules of the American Arbitration Association or its
successor, as amended from time to time. However, prior to submission to
arbitration you will attempt to resolve any disputes or disagreements with the
Company over this option amicably and informally, in good faith, for a period
not to exceed two weeks. Thereafter, the dispute or disagreement will be
submitted to arbitration. At any time prior to a decision from the arbitrator(s)
being rendered, you and the Company may resolve the dispute by settlement. You
and the Company shall equally share the costs charged by the American
Arbitration Association or its successor, but you and the Company shall
otherwise be solely responsible for your own respective counsel fees and
expenses. The decision of the arbitrator(s) shall be made in writing, setting
forth the award, the reasons for the decision and award and shall be binding and
conclusive on you and the Company. Further, neither you nor the Company shall
appeal any such award. Judgment of a court of competent jurisdiction may be
entered upon the award and may be enforced as such in accordance with the
provisions of the award.
<PAGE>

         This option shall be subject to the terms of the Plan in effect on the
date this option is granted, which terms are hereby incorporated herein by
reference and made a part hereof. In the event of any conflict between the terms
of this option and the terms of the Plan in effect on the date of this option,
the terms of the Plan shall govern. This option constitutes the entire
understanding between the Company and you with respect to the subject matter
hereof and no amendment, supplement or waiver of this option, in whole or in
part, shall be binding upon the Company unless in writing and signed by the
President of the Company. This option and the performances of the parties
hereunder shall be construed in accordance with and governed by the laws of the
State of Pennsylvania.

         Please sign the copy of this option and return it to the Company's
Secretary, thereby indicating your understanding of and agreement with its terms
and conditions.

                                                 NCO GROUP, INC.



                                                 By:
                                                    ---------------------------

         I hereby acknowledge receipt of a copy of the foregoing stock option
and of the Plan as of the date of grant set forth above, hereby acknowledge that
this stock option grant discharges any promise (either verbal or written) of the
Company made on or prior to the date of grant to give me a stock option, and,
having read it, hereby signify my understanding of, and my agreement with, its
terms and conditions. In consideration of the grant, I hereby release any claim
I may have against the Company with respect to any promise of a stock option
grant or other equity interest in the Company.


- ---------------------------------------                    --------------------
(Signature)                                                (Date)




<PAGE>

                                                                   EXHIBIT 10.12


                                 NCO GROUP, INC.

                             1996 STOCK OPTION PLAN
                           FOR NON-EMPLOYEE DIRECTORS


         1.       Purpose of Plan

                  The purpose of the 1996 Stock Option Plan for Non-Employee
Directors (the "Plan") contained herein is to enhance the ability of NCO Group,
Inc. a Pennsylvania corporation (the "Company") to attract, retain and motivate
members of its Board of Directors and to provide additional incentive to members
of its Board of Directors by encouraging them to invest in shares of the Company
's common stock and thereby acquire a proprietary interest in the Company and an
increased personal interest in the Company's continued success and progress, to
the mutual benefit of directors, employees and shareholders.

         2.       Aggregate Number of Shares

                  24,258 shares of the Company's common stock, no par value
("Common Stock"), shall be the aggregate number of shares which may be issued
under this Plan. Notwithstanding the foregoing, in the event of any change in
the outstanding shares of the Common Stock of the Company by reason of a stock
dividend, stock split, combination of shares, recapitalization, merger,
consolidation, transfer of assets, reorganization, conversion or what the Board
of Directors deems in its sole discretion to be similar circumstances, the
aggregate number and kind of shares which may be issued under this Plan shall be
appropriately adjusted in a manner determined in the sole discretion of the
Board of Directors. Reacquired shares of the Company's Common Stock, as well as
unissued shares, may be used for the purpose of this Plan. Common Stock of the
Company subject to options which have terminated unexercised, either in whole or
in part, shall be available for future options granted under this Plan. No
adjustment shall be made with respect to the 46.56-for-1 stock split effected in
September 1996.

         3.       Participation

                  Each director of the Company at the close of business on the
effective date ("Effective Date") of the Plan who is not an employee of the
Company or any Company subsidiary corporation shall be automatically granted an
option to purchase 1,000 shares of the Company's Common Stock (such figure to be
subject to adjustment for the same events described in Section 2 hereof).
Thereafter, each person who is not an employee of the Company or any Company
subsidiary corporation on the date of grant of an option hereunder and who is
(i) appointed as a director by the Board of Directors to fill any vacancy on the
Board (an "Appointment"); (ii) elected or reelected as a director of the Company
at any annual or special meeting of shareholders of the Company; or (iii)
continues as a


<PAGE>



director of the Company as of the date of the annual or special meeting of
shareholders of the Company at which directors of the Company are elected or
reelected shall, as of the date of such Appointment ("Appointment Date") or each
such annual or special meeting of shareholders, as the case may be,
automatically be granted an option to purchase 1,000 shares of the Company's
Common Stock (such figure to be subject to adjustment for the same events
described in Section 2 hereof); provided, however, that no director shall
receive an option or options under this Plan to purchase more than 1,000 shares
of the Company's Common Stock in any calendar year (such figure to be subject to
adjustment for the same events described in Section 2 hereof); and provided,
further, however that if at any time there are insufficient shares then be
available for grant under this Plan to all persons who are to receive a option
on such date, then each such person shall automatically be granted an option to
purchase such lower number of shares as shall be equal to the number of shares
as shall then available (if any) for grant under this Plan divided by the number
of persons who are to receive an option on such date, subject, however, to the
provisions of Section 6 hereof. The Effective Date, the Appointment Date, or the
election or reelection of directors at an annual or special meeting of
shareholders after the Effective Date of the Plan, as the case may be, shall
constitute the grant of the option and the date of the grant of such option to
each such director.


         4.       Administration of Plan

                  This Plan shall be administered by the Board of Directors of
the Company. The Board of Directors of the Company shall adopt such rules for
the conduct of its business and administration of this Plan as it considers
desirable. A majority of the members of the Board of Directors of the Company
shall constitute a quorum for all purposes. The vote or written consent of a
majority of the members of the Board of Directors of the Company on a particular
matter shall constitute the act of the Board of Directors of the Company on such
matter. The Board of Directors of the Company shall have the exclusive right to
construe the Plan and the options issued pursuant to it, to correct defects and
omissions and to reconcile inconsistencies to the extent necessary to effectuate
the purpose of this Plan and the options issued pursuant to it, and such action
shall be final, binding and conclusive upon all parties concerned. No member of
the Board of Directors of the Company shall be liable for any act or omission
(whether or not negligent) taken or omitted in good faith, or for the exercise
of any authority or discretion granted in connection with the Plan to the Board
of Directors, or for the acts or omissions of any other members of the Board of
Directors.


                                       -2-

<PAGE>



         5.       Non-Qualified Stock Options, Option Price and Term

                  (a) Options issued pursuant to this Plan shall be
non-qualified stock options. A non-qualified stock option is an option which
does not satisfy the requirements of Section 422 of the Internal Revenue Code of
1986, as amended (the "Code"). The option price for the non-qualified stock
options issued under this Plan shall be equal to the fair market value, as
determined by the Board of Directors of the Company, of the Company's Common
Stock on the date of the grant of the option. The fair market value of the
Company's Common Stock on any particular date shall mean the last reported sale
price of a share of the Company's Common Stock on any stock exchange on which
such stock is then listed or admitted to trading, or on the Nasdaq National
Market or Nasdaq SmallCap Market, on such date, or if no sale took place on such
day, the last such date on which a sale took place, or if the Common Stock is
not then quoted on the Nasdaq National Market or Nasdaq SmallCap Market, or
listed or admitted to trading on any stock exchange, the average of the bid and
asked prices in the over-the-counter market on such date, or if none of the
foregoing, a price determined in good faith by the Board of Directors to equal
the fair market value per share of the Common Stock.

         (b) Options issued pursuant to this Plan shall be issued substantially
in the form set forth in Appendix I hereof, which form is hereby incorporated by
reference and made a part hereof, and shall contain substantially the terms and
conditions set forth therein. Options shall expire ten years after the date they
are granted, unless terminated earlier as provided herein.

         6.       Amendment, Supplement, Suspension and Termination

                  Options shall not be granted pursuant to this Plan after the
expiration of ten years from and after the date this Plan is approved by the
shareholders of the Company. The Board of Directors of the Company reserves the
right at any time, and from time to time, to amend or supplement this Plan in
any way, or to suspend or terminate it, effective as of such date, which date
may be either before or after the taking of such action, as may be specified by
the Board of Directors of the Company. If the Board of Directors voluntarily
submits a proposed amendment, supplement, suspension or termination for
shareholder approval, such submission shall not require any future amendments,
supplements (whether or not relating to the same provision or subject matter),
suspensions or terminations to be similarly submitted for shareholder approval.

         7.       Effectiveness of Plan


                                       -3-

<PAGE>



                  This Plan shall become effective on the date of its adoption
by the Company's Board of Directors, subject however to approval by the holders
of the Company's Common Stock.


         8.       General Conditions

                  (a) Nothing contained in this Plan or any option granted
pursuant to this Plan shall confer upon any director the right to continue as a
director of the Company or interfere in any way with the rights of the Company
to terminate him as a director.

                  (b) Corporate action constituting an offer of stock for sale
to any director under the terms of the options to be granted hereunder shall be
deemed complete as of the Effective Date, the Appointment Date, or the date of
the annual or special meeting of shareholders at which directors of the Company
are elected or reelected, as the case may be, regardless of when the option is
actually delivered to the director or acknowledged or agreed to by him.

                  (c) The term "subsidiary corporation" as used throughout this
Plan shall mean a corporation in which the Company owns, directly or indirectly,
shares of stock representing fifty percent or more of the outstanding voting
power of all classes of stock of such corporation at the time of the granting of
an option under this Plan.

                  (d)  The use of the masculine pronoun shall include the
feminine gender whenever appropriate.




                                       -4-

<PAGE>



                                   APPENDIX I

                           NON-QUALIFIED STOCK OPTION

To:
    -------------------------------------------------------------------------
                                      Name

    -------------------------------------------------------------------------
                                     Address

Date:
        -------------------------------



         You are hereby granted an option, effective as of the date hereof, to
purchase shares of common stock, no par value per share ("Common Stock"), of NCO
Group, Inc., a Pennsylvania corporation (the "Company"), at a price of
$____________ per share pursuant to the Company's 1996 Stock Option Plan for
 Non-Employee Directors (the "Plan").

         Your option may first be exercised on and after the earlier to occur of
(i) one year from the date of its grant or (ii) a "change in control" of the
Company, as hereinafter defined, but not before that time. On and after the
earlier to occur of (i) one year from the date your option is granted or (ii) a
"change in control" of the Company, and prior to ten years from the date of its
grant, your option may be exercised in whole, or from time to time in part, for
up to the total whole number of shares then subject to the option minus the
number of shares previously purchased by exercise of the option (as
appropriately adjusted for stock dividends, stock splits and what the Board of
Directors of the Company deems in its sole discretion to be similar
circumstances). No fractional shares shall be issued or delivered. This option
shall terminate and is not exercisable after the expiration of ten years from
the date of its grant, except if terminated earlier as hereafter provided.

         For purposes of your option, a "change in control" of the Company shall
have been deemed to conclusively occur when any of the following events shall
have occurred without your prior written consent:

         (1) a change in the constituency of the Company's Board of Directors
with the result that individuals (the "Incumbent Directors") who are members of
the Board on the date the Plan is approved by the Company's shareholders cease
for any reason to constitute at least a majority of the Board of Directors,
provided that any individual who is elected or appointed to the Board of
Directors after shareholder approval of the Plan and whose nomination for
election or appointment was unanimously approved by the Incumbent Directors
shall be considered an Incumbent Director

                                       -5-

<PAGE>



beginning on the date of his or her election to the Board of
Directors.

         (2) a person or group acting in concert as described in Section
13(d)(2) of the Securities Exchange Act of 1934, as amended (the "Exchange Act")
proposes to hold or acquire beneficial ownership within the meaning of Rule
13(d)(3) promulgated under the Exchange Act of a number of voting shares of the
Company which constitutes either (i) more than fifty percent of the shares which
voted in the election of directors of the Company at the shareholders' meeting
immediately preceding such determination or (ii) more than thirty percent of the
Company's outstanding voting shares. The term "proposes to hold or acquire"
shall mean when a person or group acting in concert has (A) the right to acquire
or merge (whether such right is exercisable immediately or only after the
passage of time or upon the receipt of such regulatory approvals as is required
by applicable law) pursuant to an agreement, arrangement or understanding
(whether or not in writing) or upon the exercise or conversion of rights,
exchange rights, warrants or options or otherwise; (B) commenced a tender or
exchange offer with respect to the voting shares of the Company or securities
convertible or exchangeable into voting shares of the Company; or (C) the right
to vote pursuant to any agreement, arrangement or understanding (whether or not
in writing); provided, however, that such person or group acting in concert
shall not be deemed to have acquired such shares if the agreement, arrangement
or understanding to vote such securities arises solely from a revocable proxy
given in response to a public proxy or consent solicitation made pursuant to,
and in accordance with, the applicable rules and regulations of the Exchange Act
and is not also then reportable on Schedule 13D under the Exchange Act or any
comparable or successor report. For purposes of this provision any person or
group existing on the date the Plan is approved by shareholders shall be
excluded from the definition of "a person or group acting in concert."

         You may exercise your option by giving written notice to the Secretary
of the Company on forms supplied by the Company at its then principal executive
office, accompanied by payment of the option price for the total number of
shares you specify that you wish to purchase. The payment may be in any of the
following forms: (a) cash, which may be evidenced by a check and includes cash
received from a stock brokerage firm in a so-called "cashless exercise"; (b)
(unless prohibited by the Board of Directors) certificates representing shares
of Common Stock of the Company, which will be valued by the Secretary of the
Company at the fair market value per share of the Company's Common Stock (as
determined in accordance with the Plan) on the date of delivery of such
certificates to the Company, accompanied by an assignment of the stock to the
Company; or (c) (unless prohibited by the Board of

                                       -6-

<PAGE>



Directors) any combination of cash and Common Stock of the Company valued as
provided in clause (b). Any assignment of stock shall be in a form and substance
satisfactory to the Secretary of the Company, including guarantees of
signature(s) and payment of all transfer taxes if the Secretary deems such
guarantees necessary or desirable.

         Your option will, to the extent not previously exercised by you,
terminate three months after the date on which you cease to be a director of the
Company or a subsidiary corporation (whether by death, disability, resignation,
removal, failure to be reelected or otherwise and regardless of whether the
failure to continue as a director was for cause or otherwise), but in no event
later than ten years from the date this option is granted. After the date you
cease to be a director, you may exercise this option only for the number of
shares which you had a right to purchase and did not purchase on the date you
ceased to be a director. If you are a director of a subsidiary corporation, your
directorship shall be deemed to have terminated on the date such company ceases
to be a subsidiary corporation, unless you are also a director of the Company or
another subsidiary corporation, or on that date became a director of the Company
or another subsidiary corporation. Your directorship shall not be deemed to have
terminated if you cease being a director of the Company or a subsidiary
corporation but are or concurrently therewith become a director of the Company
or another subsidiary corporation.

         If you die while a director of the Company or a subsidiary corporation,
executor or administrator, as the case may be, may, at any time within three
months after the date of your death (but in no event later than ten years from
the date this option is granted), exercise the option as to any shares which you
had a right to purchase and did not purchase during your lifetime. If your
directorship with the Company or a subsidiary corporation is terminated by
reason of your becoming disabled, you or your legal guardian or custodian may at
any time within three months after the date of such termination (but in no event
later than ten years from the date this option is granted), exercise the option
as to any shares which you had a right to purchase and did not purchase prior to
such termination. Your executor, administrator, guardian or custodian must
present proof of his authority satisfactory to the Company prior to being
allowed to exercise this option.

         In the event of any change in the outstanding shares of the Common
Stock of the Company by reason of a stock dividend, stock split, combination of
shares, recapitalization, merger, consolidation, transfer of assets,
reorganization, conversion or what the Board of Directors deems in its sole
discretion to be similar circumstances, the number and kind of shares subject to
this option and the option price of such shares shall be

                                       -7-

<PAGE>



appropriately adjusted in a manner to be determined in the sole discretion of
the Board of Directors. No adjustment shall be made with respect to the
46.56-for-1 stock split effected in September 1996.

         This option is not transferable otherwise than by will or the laws of
descent and distribution, and is exercisable during your lifetime only by you,
including, for this purpose, your legal guardian or custodian in the event of
disability. Until the option price has been paid in full pursuant to due
exercise of this option and the purchased shares are delivered to you, you do
not have any rights as a shareholder of the Company. The Company reserves the
right not to deliver to you the shares purchased by virtue of exercise of this
option during any period of time in which the Company deems, in its sole
discretion, that such delivery may not be consummated without violating a
federal, state, local or securities exchange rule, regulation or law.

         Notwithstanding anything to the contrary contained herein, this option
is not exercisable until all the following events occur and during the following
periods of time:

         (a)      Until the Plan is approved by the shareholders;

         (b) Until this option and the optioned shares are approved and/or
registered with such federal, state and local regulatory bodies or agencies and
securities exchanges as the Company may deem necessary or desirable;

         (c) During any period of time in which the Company deems that the
exercisability of this option, the offer to sell the shares optioned hereunder,
or the sale thereof, may violate a federal, state, local or securities exchange
rule, regulation or law, or may cause the Company to be legally obligated to
issue or sell more shares than the Company is legally entitled to issue;

         (d) Until you have paid or made suitable arrangements to pay (which may
include payment through the surrender of Common Stock, unless prohibited by the
Board of Directors) (i) all federal, state and local income tax withholding
required to be withheld by the Company in connection with the option exercise
and (ii) your portion of other federal, state and local payroll and other taxes
due in connection with the option exercise; or

         (e) Until the Company has completed a public offering of its Common
Stock registered under the Securities Act of 1933, as amended, or has registered
any of its Common Stock under the Securities Exchange Act of 1934, as amended.


                                       -8-

<PAGE>



         The following two paragraphs shall be applicable if, on the date of
exercise of this option, the Common Stock to be purchased pursuant to such
exercise has not been registered under the Securities Act of 1933, as amended,
and under applicable state securities laws, and shall continue to be applicable
for so long as such registration has not occurred:

                  (a) The optionee hereby agrees, warrants and represents that
he will acquire the Common Stock to be issued hereunder for his own account for
investment purposes only, and not with a view to, or in connection with, any
resale or other distribution of any of such shares, except as hereafter
permitted. The optionee further agrees that he will not at any time make any
offer, sale, transfer, pledge or other disposition of such Common Stock to be
issued hereunder without an effective registration statement under the
Securities Act of 1933, as amended, and under any applicable state securities
laws or an opinion of counsel acceptable to the Company to the effect that the
proposed transaction will be exempt from such registration. The optionee shall
execute such instruments, representations, acknowledgements and agreements as
the Company may, in its sole discretion, deem advisable to avoid any violation
of federal, state, local or securities exchange rule, regulation or law.

                  (b)      The certificates for Common Stock to be issued to
the optionee hereunder shall bear the following legend:

                  "The shares represented by this certificate have not been
         registered under the Securities Act of 1933, as amended, or under
         applicable state securities laws. The shares have been acquired for
         investment and may not be offered, sold, transferred, pledged or
         otherwise disposed of without an effective registration statement under
         the Securities Act of 1933, as amended, and under any applicable state
         securities laws or an opinion of counsel acceptable to the Company that
         the proposed transaction will be exempt from such registration."

The foregoing legend shall be removed upon registration of the legended shares
under the Securities Act of 1933, as amended, and under any applicable state
laws or upon receipt of any opinion of counsel acceptable to the Company that
said registration is no longer required.

         The sole purpose of the agreements, warranties, representations and
legend set forth in the two immediately preceding paragraphs is to prevent
violations of the Securities Act of 1933, as amended, and any applicable state
securities laws.


                                       -9-

<PAGE>



         It is the intention of the Company and you that this option shall not
be an "Incentive Stock Option" as that term is used in Section 422(b) of the
Code and the regulations thereunder.

         Any dispute or disagreement between you and the Company with respect to
any portion of this option or its validity, construction, meaning, performance
or your rights hereunder shall be settled by arbitration in accordance with the
Commercial Arbitration Rules of the American Arbitration Association or its
successor, as amended from time to time. However, prior to submission to
arbitration you will attempt to resolve any disputes or disagreements with the
Company over this option amicably and informally, in good faith, for a period
not to exceed two weeks. Thereafter, the dispute or disagreement will be
submitted to arbitration. At any time prior to a decision from the arbitrator(s)
being rendered, you and the Company may resolve the dispute by settlement. You
and the Company shall equally share the costs charged by the American
Arbitration Association or its successor, but you and the Company shall
otherwise be solely responsible for your own respective counsel fees and
expenses. The decision of the arbitrator(s) shall be made in writing, setting
forth the award, the reasons for the decision and award and shall be binding and
conclusive on you and the Company. Further, neither you nor the Company shall
appeal any such award. Judgment of a court of competent jurisdiction may be
entered upon the award and may be enforced as such in accordance with the
provisions of the award.

         This option shall be subject to the terms of the Plan in effect on the
date this option is granted, which terms are hereby incorporated herein by
reference and made a part hereof. In the event of any conflict between the terms
of this option and the terms of the Plan in effect on the date of this option,
the terms of the Plan shall govern. This option constitutes the entire
understanding between the Company and you with respect to the subject matter
hereof and no amendment, supplement or waiver of this option, in whole or in
part, shall be binding upon the Company unless in writing and signed by the
President of the Company. This option and the performances of the parties
hereunder shall be construed in accordance with and governed by the laws of the
Commonwealth of Pennsylvania.

         Please sign the copy of this option and return it to the Company's
Secretary, thereby indicating your understanding of and agreement with its terms
and conditions.

                                        NCO GROUP, INC.
                  (SEAL)

                                        By:
                                           --------------------------------

                                      -10-

<PAGE>




         I hereby acknowledge receipt of a copy of the foregoing stock option
and, having read it hereby signify my understanding of, and my agreement with,
its terms and conditions.

- --------------------------------         ------------------------------------
            date                                        signature

       










                                      -11-





<PAGE>

                                                                 Exhibit 10.23
             
                                                                Draft 10/16/96


                           IRREVOCABLE PROXY AGREEMENT


         The undersigned, Annette H. Barrist ("Annette"), hereby irrevocably
constitutes and appoints Michael J. Barrist ("Michael") as her attorney and
proxy, with full power of substitution in the premises, to vote all shares of
the outstanding capital stock of NCO Group, Inc, a Pennsylvania corporation
("Company"), which Annette is entitled to vote at any time on or after the date
hereof (the "Shares"). Michael shall have the right to vote all of such Shares
as Michael, in his sole and absolute discretion, shall determine. Without
limiting the foregoing in any manner whatsoever, Michael shall have the power to
vote on any matter relating to the Company for which a shareholder vote is
required or sought including, but not limited to, the right to vote with respect
to any recapitalization, reorganization, merger, consolidation, sale of assets
or properties, increases or decreases in capital stock, reduction of stated
capital, amendment to the certificate of incorporation or bylaws and election or
removal of directors. Michael also is hereby authorized to vote such shares at
any meeting, whether annual or special, and also to vote or otherwise act with
respect to such shares in connection with any action by consent in lieu of a
meeting or any other act which a shareholder may take.

         In addition to and in furtherance of the powers set forth herein,
Annette hereby appoints Michael as her true and lawful attorney-in-fact with
full power and authority in her name, place and stead, to do and perform all
other acts with respect to the proxy granted above and to exercise or perform
any act, power, duty, right, or obligation in connection with, arising from, or
relating to such proxy. Michael's power hereunder includes, but is not limited
to, the power to waive notice of any meeting, to execute any and all documents
in connection with the voting of such Shares, including, but not limited to, any
consents, demands, waivers or the giving of proxies, to exercise any and all
voting powers which may be exercised by Annette as a shareholder in the Company,
and in general, to do all other acts, deeds and matters whatsoever with respect
to the voting of the Shares as fully and effectually to all intents and purposes
as Annette could do in her own proper person if personally present, giving to
said attorney power to make and substitute under his attorney an attorney or
attorneys for all the purposes herein described, hereby ratifying and confirming
all that the said attorney or substitute or substitutes shall do by virtue
hereof; provided, however, that nothing herein shall be deemed to give Michael
the power to sell, assign, dispose of, pledge, hypothecate or otherwise transfer
the Shares.
<PAGE>

         In addition to the powers and discretion herein specially given and
conferred upon said attorney, and notwithstanding any usage or custom to the
contrary, Michael shall have the full power, right and authority to do, perform
and to cause to be done and performed all such acts, deeds and matters as
Michael, in his sole discretion, shall deem reasonable, necessary or proper, to
carry out the intent and purposes of this Agreement as fully, effectually and
absolutely as if he were the absolute owner and possessor of the Shares.
Michael, or any substitute, shall not be liable for any mistake of fact or error
of judgment hereunder, or for any acts or omissions of any kind hereunder,
unless caused by his own gross negligence or willful misconduct.

         The proxy and power of attorney conferred hereby is irrevocable to the
full extent permitted by law and is coupled with an interest including, without
limitation, that defined in Section 1759(d) of the Pennsylvania Business
Corporation Law of 1988, as amended. This proxy and power of attorney revokes
any other proxy and power of attorney granted by the undersigned at any time
with respect to the Shares and shall continue in effect until terminated by the
mutual agreement of Annette and Michael.

         In the event of Annette's death, disability or incompetency, from
whatever cause, the proxy and power of attorney conferred hereby shall not
thereby be revoked. This Agreement shall be binding on the parties hereto and
their heirs, executors, personal representatives, administrators, successors and
assign.

         IN WITNESS WHEREOF, the undersigned, intending to be legally bound
hereby, have executed this Agreement this ______ day of ____________, 1996.




                                                    ------------------------
                                                    Annette H. Barrist


                                                   -------------------------
                                                    Michael J. Barrist

COMMONWEALTH OF PENNSYLVANIA   :
                               :  SS
COUNTY OF                      :

         Before me, the undersigned, a Notary Public within and for the County
of ______________, Commonwealth of Pennsylvania, personally appeared Annette H.
Barrist and Michael J. Barrist, known to me to be the persons whose names are
subscribed to the within instrument, and acknowledged that they executed the
same for the purposes therein contained.

         IN WITNESS WHEREOF, I have hereunto set my hand and official seal this
________ day of ___________, 1988.


                                                    -------------------------



<PAGE>


     NEITHER THIS WARRANT NOR THE SHARES OF COMMON STOCK UNDERLYING THIS WARRANT
OF NCO GROUP, INC. ("COMPANY") HAVE BEEN REGISTERED UNDER THE SECURITIES ACT OF
1933, AS AMENDED (THE "ACT"), NOR UNDER ANY STATE SECURITIES LAW AND MAY NOT BE
PLEDGED, SOLD, ASSIGNED OR TRANSFERRED (i) UNTIL (A) A REGISTRATION STATEMENT
WITH RESPECT THERETO IS EFFECTIVE UNDER THE ACT AND APPLICABLE STATE SECURITIES
LAW OR (B) THE COMPANY RECEIVES AN OPINION OF COUNSEL TO THE COMPANY OR COUNSEL
TO THE HOLDER OF SUCH WARRANT (PROVIDED SUCH OTHER COUNSEL IS REASONABLY
SATISFACTORY TO THE COMPANY) THAT SUCH WARRANT MAY BE PLEDGED, SOLD, ASSIGNED OR
TRANSFERRED WITHOUT AN EFFECTIVE REGISTRATION STATEMENT UNDER THE ACT OR
APPLICABLE STATE SECURITIES LAW.

                     Right to Purchase up to 3,770 Shares of
                         Common Stock of NCO Group, Inc.

                                 NCO GROUP, INC.

                          COMMON STOCK PURCHASE WARRANT

     NCO Group, Inc. a Pennsylvania corporation (the "Company"), hereby
certifies that, for value received, Mellon Bank, N.A. ("Bank") is entitled,
subject to the terms set forth below, to purchase from the Company at any time
or from time to time upon the occurrence of an Exercise Event before 5:00 p.m.,
Philadelphia time, on July 31, 2005 up to 3,770 fully paid and nonassessable
shares of Common Stock, without par value, of the Company at a purchase price
per share of $.01 (such purchase price per share as further adjusted from time
to time as herein provided is referred to herein as the "Purchase Price"). The
number and character of such shares of Common Stock and the Purchase Price are
subject to further adjustment as provided herein.

     This Common Stock Purchase Warrant (the "Warrant") replaces the Common
Stock Purchase Warrant evidencing the right to purchase shares of Common Stock
of the Company, issued pursuant to a certain Warrant Agreement (the "Agreement")
dated as of July 28, 1995, among the Company and Bank and subject to the
Registration Rights Agreement, copies of which agreement are on file at the
principal office of the Company, and the holder of this Warrant shall be
entitled to all of the benefits of the Agreement and the Registration Rights
Agreement, as provided therein. If any term of this Warrant conflicts with any
term of the Warrant Agreement, the terms of this Warrant shall be controlling.

     As used herein the following terms, unless the context otherwise requires,
have the following respective meanings:






<PAGE>


                  (a) The term "Common Stock" includes (i) the Company's Common
         Stock, without par value, as authorized on the date of the Agreement,
         (ii) any other capital stock of any class or classes (however
         designated) of the Company, authorized on or after such date, the
         holders of which shall have the right, without limitation as to amount,
         either to all or to a share of the balance of current dividend and
         liquidating dividends after the payment of dividends and distributions
         on any shares entitled to preference and the holders of which shall
         ordinarily, in the absence of contingencies, be entitled to vote for
         the election of a majority of directors of the Company (even though the
         right so to vote has been suspended by the happening of such a
         contingency), and (iii) any other securities into which or for which
         any of the securities described in (i) or (ii) may be converted or
         exchanged pursuant to a plan of recapitalization, reorganization,
         merger, sale of assets or otherwise.

                  (b) The term "Company" shall include any corporation which
         shall succeed or assume the obligations of the Company hereunder.

                  (c) The term "Convertible Securities" shall mean evidences of
         indebtedness, shares of stock or other securities which are convertible
         into or exchangeable, with or without payment of additional
         consideration in cash or property, for additional shares of Common
         Stock, either immediately or upon the occurrence of a specified date or
         a specified event.

                  (d) The term "Current Market Price" shall mean, in respect of
         any share of Common Stock on any date herein specified, the higher of
         (a) the appraised value per share of Common Stock as at such date, or
         if there shall then be a public market for the Common Stock, (b) the
         average of the daily market prices for 15 consecutive trading days
         commencing 20 days before such date. The daily market price for each
         such trading days shall be (i) the closing sale price on such date or,
         if there is no such sale price, the average of the last reported
         closing bid and asked prices on such day in the over-the-counter
         market, as furnished by the National Association of Securities Dealers
         Automatic Quotation System or the National Quotation Bureau, Inc., (ii)
         if neither such corporation at the time is engaged in the business of
         reporting such prices, as furnished by a similar firm then engaged in
         such business, or (iii) if there is no such firm, as furnished by any
         member of the NASD selected mutually by Bank and the




                                       -2-



<PAGE>


         Company or, if they cannot agree upon such selection, as selected by
         two such members of the NASD, one of which shall be selected by Bank
         and one of which shall be selected by company.

                  (e) The term "Exercise Event" shall mean any of (i) a Change
         in Control, (ii) a Qualified Disposition, or (iii) a Qualified IPO
         (each as defined in the Agreement).

                  (f) The term "Other Securities" refers to any stock (other
         than Common Stock) and other securities of the Company or any other
         person (corporate or otherwise) which the holders of the Warrants at
         any time shall be entitled to receive, or shall have received, on the
         exercise of the Warrants, in lieu of or in addition to Common Stock, or
         which at any time shall be issuable or shall have been issued in
         exchange for or in replacement of Common Stock or other Securities
         pursuant to Section 3 or otherwise.

                  (g) The term "Outstanding" shall mean, when used with
         reference to Common Stock, at any date as of which the number of shares
         thereof is to be determined, all issued shares of Common Stock, except
         shares then owned or held by or for the account of the Company thereof,
         and shall include all shares issuable in respect of outstanding scrip
         or any certificates representing fractional interests in shares of
         Common Stock.

                  (h) The Term "Registration Rights Agreement" shall mean that
         certain Amended and Restated Registration Rights Agreement dated as of
         September 5, 1996 among the Company and Bank.

     All capitalized terms used herein without specific definition shall have
the meanings assigned to such terms in the Agreement.

     1. Right to Put Warrants.

         1.1 During the twelve-month period ending on July 31, 2001 (the "Put
Period"), each of the holders of the Warrants shall have the right to sell to
the Company, at the Repurchase Price determined pursuant to Section 2.6 of the
Agreement, any or all of the Warrants.

         1.2 A holder of Warrants shall give the Company at least thirty (30)
days prior written notice (which notice shall be irrevocable, except for an
Event of Force Majeure) of its intention to exercise any right of sale (the "Put
Notice") and



                                            -3-



<PAGE>


shall specify in such notice the number of Warrants to be sold and may specify
in such notice a proposed date of sale. The closing of any repurchase of the
Warrants pursuant to this Section 1 shall take place at the offices of the
Company at 10:00 A.M. local time on a Business Date (the "Put Closing Date")
which shall not be later than the latest to occur of (i) the date specified in
the Put Notice and (ii) the date five Business Days after a final determination
of the Repurchase Price.

         On or prior to the Put Closing Date, the Company shall deliver a
certified or bank cashier's check to each holder of the Warrants being
repurchased, in an amount equal to the Repurchase Price for its pro-rata share
of the Warrants being repurchased, or shall transfer such amount by wire
transfer of immediately available funds to any account specified in writing by
such holder.

         Bank's rights under Section 1 of this Warrant shall terminate upon the
closing of a Qualified IPO (as defined in the Warrant Agreement).

     2. Right to Call Warrants.

         2.1 During the twelve-month period ending on July 31 2001 (the "Call
Period"), the Company shall have the right to repurchase from each of the
holders of the Warrants, on a pro-rata basis, at the Repurchase Price determined
pursuant to Section 2.6 of the Agreement, any or all of the Warrants.

         2.2 The Company shall give each of the holders of the Warrants at least
thirty (30) days prior written notice (which notice shall be irrevocable, except
for an Event of Force Majeure) of its intention to exercise any right of sale
(the "Call Notice") and shall specify in such notice the number of Warrants to
be repurchased and may specify in such notice a proposed date of sale. The
closing of any repurchase of the Warrants shall take place at the offices of the
Company at 10:00 A.M. local time on a Business Date (the "Call Closing Date")
which shall not be later than the latest to occur of (i) the date specified in
the Call Notice and (ii) the date five Business Days after a final
determination of the Repurchase Price.

         On or prior to the Call Closing Date, the Company shall deliver a
certified or bank cashier's check to each holder of the Warrants being
repurchased, in an amount equal to the Repurchase Price for its pro-rata share
of the Warrants being repurchased, or shall transfer such amount by wire
transfer of immediately available funds to any account specified in writing by
such holder.



                                       -4-



<PAGE>


         The Company's rights under Section 2 of this Warrant shall terminate
upon the closing of a Qualified IPO (as defined in the Warrant Agreement).

     3. Exercise of Warrant.

         3.1 Full Exercise. This Warrant may be exercised in full by the holder
hereof by surrender of this Warrant, with the form of subscription at the end
hereof duly executed by such holder, to the Company at its principal office,
accompanied by payment, in cash or by certified or official bank check payable
to the order of the Company, in the amount obtained by multiplying the number of
shares of Common Stock for which this Warrant is then exercisable by the
Purchase Price then in effect.


         3.2 Partial Exercise. This Warrant may be exercised in part (in lots of
1,000 or, if this Warrant is then exercisable for a lesser amount, in such
lesser amount) by surrender of this Warrant in the manner and at the place
provided in subsection 3.1 except that the amount payable by the holder on such
partial exercise shall be the amount obtained by multiplying (a) the number of
shares of Common Stock designated by the holder in the subscription at the end
hereof by (b) the Purchase Price then in effect. On any such partial exercise
the Company at its expense will forthwith issue and deliver to or upon the order
of the holder hereof a new Warrant or Warrants of like tenor, in the name of the
holder hereof or as such holder (upon payment by such holder of any applicable
transfer taxes) may request, calling in the aggregate on the face or faces
thereof for the number of shares of Common Stock for which such Warrant or
Warrants may still be exercised.

         3.3 Right to Convert Warrant.

                  (a) In addition to and without limiting the right of the
         holder of this Warrant, such holder shall have the right (the
         "Conversion Right") to convert this warrant or any portion thereof into
         shares of Common Stock as provided in this subsection at any time or
         from time to time prior to its expiration upon the occurrence of an
         Exercise Event. Upon exercise of the Conversion Right with respect to a
         particular number of shares subject to this Warrant (which number and
         kind of shares for the purposes of this subsection shall mean the
         shares of Common Stock of the Company and which shares of Common Stock
         are sometimes referred to in this subsection as the "Converted Warrant
         Shares"), the Company shall deliver to the registered




                                       -5-



<PAGE>


         holder of this Warrant, without payment by such holder of any exercise
         price or any cash or other consideration, that number of shares of
         Common Stock equal to the number obtained by multiplying the number of
         shares of Common Stock for which the Conversion Right is being
         exercised at any time by a fraction, (i) the numerator of which shall
         be a number equal to the difference between (x) the Purchase Price in
         effect at such time and (y) the Fair Market Value (as defined below) of
         a single share of Common Stock and (ii) the denominator of which shall
         be the Fair Market Value of a single share of Common Stock, determined
         in each case as of the close of business on the Conversion Date (as
         defined below). No fractional shares shall be issued upon exercise of
         the Conversion Right, and if the number of shares to be issued in
         accordance with the foregoing formula is other than a whole number, the
         Company shall pay to the registered holder of this Warrant an amount in
         cash equal to the Fair Market Value of the resulting fractional share.

                  (b) The Conversion Right may be exercised by the holder of the
         Warrant by the surrender of this Warrant at the principal office of the
         Company together with a written statement specifying that such holder
         thereby intends to exercise the Conversion Right and indicating the
         number of shares of Common Stock subject to this Warrant which are
         being surrendered in exercise of the Conversion Right. Such conversion
         shall be effective upon receipt by the Company of this Warrant together
         with the aforesaid written statement, or on such later date as is
         specified therein (the "Conversion Date"), but not later than the
         expiration date of this Warrant. Certificates for the shares of Common
         Stock issuable upon exercise of the Conversion Right, together with a
         check in payment of any fractional share and, in the case of a partial
         exercise, a new warrant evidencing the shares remaining subject to this
         Warrant, shall be issued as of the Conversion Date and shall be
         delivered to the registered holder of this Warrant within twenty (20)
         days following the Conversion Date.

                  (c) For purposes of this Warrant, the "Fair Market Value" of a
         share of Common Stock as of a particular date (the "Valuation Date")
         shall mean:

                  (i) Current Market Price;

                  (ii) except as provided in (iii) below, if the Company's
         Common Stock is not quoted as set forth in (i), then as determined in
         good faith by the



                                       -6-



<PAGE>


         Company's Board of Directors upon a review of all relevant factors. If
         the Company and the holder of the Warrant disagree as to the
         determination of Fair Market Value, the Company and the holder of the
         Warrant shall engage an independent, third-party investment banking
         firm or other appraiser to determine the valuation of the Company. The
         cost of such valuation shall be borne by the Company; or

                  (iii) If the Valuation Date is the date on which the Company's
         Common Stock is first sold to the public by the Company in a firm
         commitment public offering under the Securities Act of 1933, as amended
         (the "1933 Act"), then the initial public offering price (before
         deducting commissions, discounts or expenses) at which the Common Stock
         is sold in such offering.

                  3.4 Company Acknowledgment. The Company will, at the time of
         the exercise of the Warrant, upon the request of the holder hereof
         acknowledge in writing its continuing obligation to afford to such
         holder any rights to which such holder shall continue to be entitled
         after such exercise in accordance with the provisions of this Warrant.
         If the holder shall fail to make any such request, such failure shall
         not affect the continuing obligation of the Company to afford to such
         holder any such rights.

                  3.5 No Rights as Stockholder. This Warrant does not entitle
         the holder hereof to any voting rights or other rights as a stockholder
         of the Company prior to its exercise.

     4. Delivery of Stock Certificate, etc. on Exercise. As soon as practicable
after the exercise of this Warrant in full or in part and in any event within 10
days thereafter, the Company at its expense (including the payment by it of any
applicable issue taxes, but not income taxes of the holder) will cause to be
issued in the name of and delivered to the holder hereof, or as such holder
(upon payment by such holder of any applicable transfer taxes) may direct, a
certificate or certificates for the number of fully paid and nonassessable
shares of Common Stock (or Other Securities) to which such holder shall be
entitled on such exercise, plus, in lieu of any fractional share to which such
holder would otherwise be entitled, cash value to such fraction multiplied by
the then Current Market Value of one full share, together with any other stock
or other securities and property (including cash, where applicable) to which
such holder is entitled upon such exercise pursuant to Section 1 or otherwise.





                                       -7-



<PAGE>


     5. Adjustments.

     The number of shares of Common Stock for which this Warrant is exercisable,
or the price at which such shares may be purchased upon exercise of this
Warrant, shall be subject to adjustment from time to time as set forth in this
Section 5. The Company shall give each holder notice of any event described
below which requires an adjustment pursuant to this Section 5 at the time of
such event.

         5.1 Stock Dividends, Subdivisions and Combinations. If at any time the
Company shall:

                  (a) take a record of the holders of its Common Stock for the
         purpose of entitling them to receive a dividend payable in, or other
         distribution of, additional shares of Common Stock,

                  (b) subdivide its outstanding shares of Common Stock into a
         larger number of shares of Common Stock, or

                  (c) combine its outstanding shares of Common Stock into a
         smaller number of shares of Common Stock,

then, (i) the number of shares of Common Stock for which this Warrant is
exercisable immediately after the occurrence of any such event shall be adjusted
to equal the number of shares of Common Stock which a record holder of the same
number of shares of Common Stock for which this Warrant is exercisable
immediately prior to the occurrence of such event would own or be entitled to
receive after the happening of such event, and (ii) the Purchase Price shall be
adjusted to equal (A) the Purchase Price multiplied by the number of shares of
Common Stock for which this Warrant is exercisable immediately prior to the
adjustment divided by (B) the number of shares for which this Warrant is
exercisable immediately after such adjustment.

         5.2 Certain Other Distributions. If at any time the Company shall take
a record of the holders of its Common Stock for the purpose of entitling them to
receive any dividend or other distribution of:

                  (a) any shares of its stock or any other securities or
         property of any nature whatsoever (other than cash, Convertible
         Securities or additional shares of Common Stock), or






                                       -8-



<PAGE>


                  (b) any warrants or other rights to subscribe for or purchase
         any shares of its stock or any other securities or property of any
         nature whatsoever (other than cash, Convertible Securities or
         additional shares of Common Stock),

the holder shall be entitled to receive such dividends or distributions as if
the holder has exercised the Warrant. A reclassification of the Common Stock
(other than a change in par value, or from par value to no par value or from no
par value to par value) into shares of Common Stock and shares of any other
class of stock shall be deemed a distribution by Company to the holders of its
Common Stock of such shares of such other class of stock within the meaning of
this Section 5.2 and, if the outstanding shares of Common Stock shall be changed
into a larger or smaller number of shares of Common Stock as a part of such
reclassification, such change shall be deemed a subdivision or combination, as
the case may be, of the outstanding shares of Common Stock within the meaning of
Section 5.2.

         5.3 Issuance of Additional Shares of Common Stock.

                  (a) If at any time the Company shall (except as hereinafter
         provided) issue or sell any additional shares of Common Stock in
         exchange for consideration in an amount per additional share of Common
         Stock less than the Fair Market Value at the time the additional shares
         of Common Stock are issued, then (i) the Purchase Price as to the
         number of shares for which this Warrant is exercisable prior to such
         adjustment shall be reduced to a price determined by dividing (A) an
         amount equal to the sum of (x) the number of shares of Common Stock
         Outstanding immediately prior to such issue or sale multiplied by the
         then existing Purchase Price, plus (y) the consideration, if any,
         received by the Company upon such issue or sale, by (B) the total
         number of shares of Common Stock Outstanding immediately after such
         issue or sale; and (ii) the number of shares of Common Stock for which
         this Warrant is exercisable shall be adjusted to equal the product
         obtained by multiplying the Purchase Price in effect immediately prior
         to such issue or sale by the number of shares of Common Stock for which
         this Warrant is exercisable immediately prior to such issue or sale and
         dividing the product thereof by the Purchase Price resulting from the
         adjustment made pursuant to clause (i) above.

                  (b) If at any time the Company (except as hereinafter
         provided) shall issue or sell any additional shares of Common Stock in
         exchange for consideration in an




                                       -9-



<PAGE>


         amount per additional share of Common Stock which is less than the Fair
         Market Value at the time the additional shares of Common Stock are
         issued, the adjustment required under this Section 5.3 shall be made in
         accordance with the formula in paragraph (a) above which results in the
         lower Purchase Price following such adjustment. The provisions of
         paragraph (a) of Section 5.3 shall not apply to any issuance of
         additional shares of Common Stock for which an adjustment is provided
         under Section 5.1 or 5.2. No adjustment of the number of shares of
         Common Stock for which this Warrant shall be exercisable shall be made
         under paragraph (a) of Section 5.3 upon the issuance of any additional
         shares of Common Stock which are issued pursuant to the exercise of any
         warrants or other subscription or purchase rights or pursuant to the
         exercise of any conversion or exchange rights in any Convertible
         Securities, if any such adjustment shall previously have been made upon
         the issuance of such warrants or other rights or upon the issuance of
         such Convertible Securities (or upon the issuance of any warrant or
         other rights therefor) pursuant to Section 5.4 or Section 5.3.

         5.4 Issuance of Warrants or Other Rights. If at any time the Company
shall take a record of the holders of its Common Stock for the purpose of
entitling them to receive a distribution of, or shall in any manner (whether
directly or by assumption in a merger in which Company is the surviving
corporation) issue or sell, any warrants or other rights to subscribe for or
purchase any additional shares of Common Stock or any Convertible Securities,
whether or not the rights to exchange or convert thereunder are immediately
exercisable, and the price per share for which Common Stock is issuable upon the
exercise of such Warrants or other right or upon conversion or exchange of such
Convertible Securities shall be less than the Fair Market Value immediately
prior to the time of such issue or sale, then the number of shares for which
this Warrant is exercisable and the Purchase Price shall be adjusted as provided
in Section 5.3 on the basis that the maximum number of additional shares of
Common Stock issuable pursuant to all such warrants or other rights or necessary
to effect the conversion or exchange of all such Convertible Securities shall be
deemed to have been issued and outstanding and the Company shall have received
all of the consideration payable therefor, if any, as of the date of the actual
issuance of the number of Shares for which this Warrant is exercisable and such
warrants or other rights. No further adjustments of the Purchase Price shall be
made upon the actual issue of such Common Stock or of such Convertible
Securities upon exercise of such warrants or other rights or upon the actual





                                      -10-



<PAGE>


issue of such Common Stock upon such conversion or exchange of such
Convertible Securities.

         5.5 Issuance of Convertible Securities. If at any time the Company
shall take a record of the holders of its Common Stock for the purpose of
entitling them to receive a distribution of, or shall in any manner (whether
directly or by assumption in a merger in which the Company is the surviving
corporation) issue or sell, any Convertible Securities, whether or not the
rights to exchange or convert thereunder are immediately exercisable, and the
price per share for which Common Stock is issuable upon such conversion or
exchange shall be less than the Fair Market Value immediately prior to the time
of such issue or sale, then the number of Shares for which this Warrant is
exercisable and the Purchase Price shall be adjusted as provided in Section 5.3
on the basis that the maximum number of additional shares of Common Stock
necessary to effect the conversion or exchange of all such Convertible
Securities shall be deemed to have been issued and outstanding and the Company
shall have received all of the consideration payable therefor, if any, as of the
date of actual issuance of such Convertible Securities. No adjustment of the
number of Shares for which this Warrant is exercisable and the Purchase Price
shall be made under this Section 5.5 upon the issuance of any Convertible
Securities which are issued pursuant to the exercise of any warrants or other
subscription or purchase rights therefor, if any such adjustment shall
previously have been made upon the issuance of such warrants or other rights
pursuant to Section 5.4. No further adjustments of the number of Shares for
which this Warrant is exercisable and the Purchase Price shall be made upon the
actual issue of such Common Stock upon conversion or exchange of such
Convertible Securities and, if any issue or sale of such Convertible Securities
is made upon exercise of any warrant or other right to subscribe for or to
purchase any such Convertible Securities for which adjustments of the number of
Shares for which this Warrant is exercisable and the Purchase Price have been or
are to be made pursuant to other provisions of this Section 5, no further
adjustments of the number of Shares for which this Warrant is exercisable and
the Purchase Price shall be made by reason of such issue or sale.

         5.6 Superseding Adjustment. If, at any time after any adjustment of
the number of shares of Common Stock for which this Warrant is exercisable and
the Purchase Price shall have been made pursuant to Section 5.4 or Section 5.5
as the result of any issuance of warrants, rights or Convertible Securities,

                  (a) such warrants or rights, or the right of conversion or
         exchange in such other Convertible Securities, shall expire, and all or
         a portion of such



                                      -11-
<PAGE>


         warrants or rights, or the right of conversion or exchange
         with respect to all or a portion of such other Convertible Securities,
         as the case may be, shall not have been exercised, or

                  (b) the consideration per share for which shares of Common
         Stock are issuable pursuant to such warrants or rights, or the terms of
         such other Convertible Securities, shall be increased solely by virtue
         of provisions therein contained for an automatic increase in such
         consideration per share upon the occurrence of a specified date or
         event,

then for each outstanding Warrant such previous adjustment shall be rescinded
and annulled and the additional shares of Common Stock which were deemed to have
been issued by virtue of the computation made in connection with the adjustment
so rescinded and annulled shall no longer be deemed to have been issued by
virtue of such computation. Thereupon, a recomputation shall be made of the
effect of such rights or options or other Convertible Securities on the basis of

                  (c) treating the number of additional shares of Common Stock
         or other property, if any, theretofore actually issued or issuable
         pursuant to the previous exercise of any such warrants or rights or any
         such right of conversion of exchange, as having been issued on the date
         or dates of any such exercise and for the consideration actually
         received and receivable therefor, and

                  (d) treating any such warrants or rights or any such other
         Convertible Securities which then remain outstanding as having been
         granted or issued immediately after the time of such increase of the
         consideration per share for which shares of Common Stock or other
         property are issuable under such warrants or rights or other
         Convertible Securities; whereupon a new adjustment of the number of
         shares of Common Stock for which this Warrant is exercisable and the
         Purchase Price shall be made, which new adjustment shall supersede the
         previous adjustment so rescinded and annulled.

         5.7 Other Provisions Applicable to Adjustments Under this Section. The
following provisions shall be applicable to the making of adjustments of the
number of shares of Common Stock for which this Warrant is exercisable and the
Purchase Price provided for in this Section 5:




                                      -12-



<PAGE>


                  (a) Computation of Consideration. To the extent that any
         additional shares of Common Stock or any Convertible Securities or any
         warrants or other rights to subscribe for or purchase any additional
         shares of Common Stock or any Convertible Securities shall be issued
         for cash consideration, the consideration received by Company therefor
         shall be the amount of the cash received by Company therefor, or, if
         such additional shares of Common Stock or Convertible Securities are
         offered by Company for subscription, the subscription price, or, if
         such additional shares of Common Stock or Convertible Securities are
         sold to underwriters or dealers for public offering without a
         subscription offering, the initial public offering price (in any such
         case subtracting any amounts paid or receivable for accrued interest or
         accrued dividends and without taking into account any compensation,
         discounts or expenses paid or incurred by Company for and in the
         underwriting of, or otherwise in connection with, the issuance
         thereof). To the extent that such issuance shall be for a consideration
         other than cash, then, except as herein otherwise expressly provided,
         the amount of such consideration shall be deemed to be the fair value
         of such consideration at the time of such issuance as determined in
         good faith by the Board of Directors of the Company. In case any
         additional shares of Common Stock or any Convertible Securities or any
         warrants or other rights to subscribe for or purchase such additional
         shares of Common Stock or Convertible Securities shall be issued in
         connection with any merger in which Company issues any securities, the
         amount of consideration therefor shall be deemed to be the fair value,
         as determined in good faith by the Board of Directors of the Company,
         of such portion of the assets and business of the nonsurviving
         corporation as such Board in good faith shall determine to be
         attributable to such additional shares of Common Stock, Convertible
         Securities, warrants or other rights, as the case may be. The
         consideration for any additional shares of Common Stock issuable
         pursuant to any warrants or other rights to subscribe for or purchase
         the same shall be the consideration received by Company for issuing
         such warrants or other rights plus the additional consideration payable
         to the Company upon exercise of such warrants or other rights. The
         consideration for any additional shares of Common Stock issuable
         pursuant to the terms of any Convertible Securities shall be
         consideration received by Company for issuing warrants or other rights
         to subscribe for or purchase such Convertible Securities, plus the
         consideration paid or payable to the Company in respect of the
         subscription for or purchase of such Convertible




                                      -13-



<PAGE>


         Securities, plus the additional consideration, if any, payable to
         Company upon the exercise of the right of conversion or exchange in
         such Convertible Securities. In case of the issuance at any time of any
         additional shares of Common Stock or Convertible Securities in payment
         or satisfaction of any dividends upon any class of stock other than
         Common Stock, the Company shall be deemed to have received for such
         additional shares of Common Stock or Convertible Securities a
         consideration equal to the amount of such dividend so paid or
         satisfied.

                  (b) When Adjustments to be Made. The adjustments required by
         this Section 5 shall be made whenever and as often as any specified
         event requiring an adjustment shall occur, except that any adjustment
         of the number of shares of Common Stock for which this Warrant is
         exercisable that would otherwise be required may be postponed (except
         in the case of a subdivision or combination of shares of the Common
         Stock, as provided for in Section 5.1) up to, but not beyond the date
         of exercise if such adjustment either by itself or with other
         adjustments not previously made adds or subtracts less than $.0001 of
         the shares of Common Stock for which this Warrant is exercisable
         immediately prior to the making of such adjustment. Any adjustment
         representing a change of less than such minimum amount (except as
         aforesaid) which is postponed shall be carried forward and made as soon
         as such adjustment, together with other adjustments required by this
         Section 5 and not previously made, would result in a minimum adjustment
         or on the date of exercise. For the purpose of any adjustment, any
         specified event shall be deemed to have occurred at the close of
         business on the date of its occurrence.

                  (c) Fractional Interests. In computing adjustments under this
         Section 5, fractional interests in Common Stock shall be taken into
         account to the nearest 1000th of a share.

                  (d) When Adjustment Not Required. If the Company shall take a
         record of the holders of its Common Stock for the purpose of entitling
         them to receive a dividend or distribution or subscription or purchase
         rights and shall thereafter and before the distribution to stockholders
         thereof, legally abandon its plan to pay or deliver such dividend,
         distribution, subscription or purchase rights, then thereafter no
         adjustment shall be required by reason of the taking of such record and
         any




                                      -14-



<PAGE>


         such adjustment previously made in respect thereof shall be rescinded
         and annulled.

         5.8 Reorganization, Reclassification, Merger, Consolidation or
Disposition of Assets.

                  (a) In case the Company shall reorganize its capital,
         reclassify its capital stock, consolidate or merge with or into another
         corporation (where the Company is not the surviving corporation or
         where there is a change in or distribution with respect to the Common
         Stock of the Company), or sell, transfer or otherwise dispose of all or
         substantially all its property, assets or business to another
         corporation and, pursuant to the terms of such reorganization,
         reclassification, merger, consolidation or disposition of assets,
         shares of common stock of the successor or acquiring corporation, or
         any cash, shares of stock or other securities or property of any nature
         whatsoever (including Warrants or other subscription or purchase
         rights) in addition to or in lieu of common stock of the successor or
         acquiring corporation ("Other Property"), are to be received by or
         distributed to the holders of the Common Stock of the Company, then
         each holder shall have the right thereafter, to receive, upon exercise
         of this Warrant, the number of shares of common stock of the successor
         or acquiring corporation or of the Company, if it is the surviving
         corporation, and Other Property receivable upon or as a result of such
         reorganization, reclassification, merger, consolidation or disposition
         of assets by any holder of the number of shares of Common Stock for
         which this Warrant is exercisable immediately prior to such event. In
         case of any such reorganization, reclassification, merger,
         consolidation or disposition of assets, the successor or acquiring
         corporation (if other than the Company) shall expressly assume the due
         and punctual observance and performance of each and every covenant and
         condition of this Warrant to be performed and observed by the Company
         and all the obligations and liabilities hereunder, subject to such
         modifications as may be deemed appropriate (as determined by resolution
         of the Board of Directors of the Company) in order to provide for
         adjustments of shares of the Common Stock for which this Warrant is
         exercisable which shall be as nearly equivalent as practicable to the
         adjustments provided for in this Section 5. For




                                      -15-



<PAGE>


         purposes of this Section 5.8, "common stock of the successor
         or acquiring corporation" shall include stock of such corporation of
         any class which is not preferred as to dividends or assets over any
         other class of stock of such corporation and which is not subject to
         redemption and shall also include any evidences of indebtedness, shares
         of stock or other securities which are convertible into or exchangeable
         for any such stock, either immediately or upon the arrival of a
         specified date or the happening of a specified event and any warrants
         or other rights to subscribe for or purchase any such stock. The
         foregoing provisions of this Section 5.8 shall similarly apply to
         successive reorganizations, reclassifications, mergers, consolidations
         or disposition of assets.

                  (b) In the event of any dissolution of the Company following
         the transfer of all or substantially all of its properties or assets,
         the Company, prior to such dissolution, shall at its expense deliver or
         cause to be delivered the stock and other securities and property
         (including cash, where applicable) receivable by the holders of the
         Warrants after the effective date of such dissolution pursuant to this
         Section 5 to a bank or trust company, as trustee for the holder or
         holders of the Warrants.

         5.9 Certain Limitations. Notwithstanding anything herein to the
contrary, after any and all adjustments required by the provisions of this
Section 5 are made, the Purchase Price shall not be less than the par value per
share of Common Stock.

     6. Record Date as Date of Issue or Sale; Treasury Stock.

                  (a) In the event that at any time the Company shall take a
         record of the holders of its Common Stock for the purpose of entitling
         them (i) to receive a dividend or other distribution payable in Common
         Stock or Convertible Securities, or (ii) to subscribe for or purchase
         Common Stock or Convertible Securities then such record date shall be
         deemed to be the date of the issue or sale of the shares of Common
         Stock deemed to have been issued or sold upon the declaration of such
         dividend or the making of such other distribution or the date of the
         granting of such right of subscription or purchase, as the case may be.

                  (b) The number of shares of Common Stock outstanding at any
         given time shall not include shares



                                      -16-



<PAGE>


         owned or held by or for the account of the Company, and the
         disposition of any such shares shall be considered an issue or sale of
         Common Stock for the purposes of Section 5.

     7. No Dilution or Impairment. The Company will not by an action, including,
without limitation, by amending its Certificate of Incorporation or through any
reorganization, transfer of assets, consolidation, merger, dissolution, issue or
sale of securities or any other voluntary action, avoid or seek to avoid the
observance or performance of any of the terms of the Warrants, but will at all
times in good faith assist in the carrying out of all such terms and in the
taking of such action as may be necessary or appropriate in order to protect the
rights of the holders of the Warrants against dilution or other impairment, but
only as provided herein. Without limiting the generality of the foregoing, the
Company (a) will not increase the par value of any stock receivable on the
exercise of this Warrant above the amount payable therefor on such exercise, (b)
will take all such action as may be necessary or appropriate in order that the
Company may validly and legally issue fully paid and nonassessable shares of
stock on the exercise of this Warrant and (c) will use its best effects to
obtain all such authorizations, exemptions or consents from any public
regulatory body having jurisdiction thereof as may be necessary to enable
Company to perform its obligations under this Warrant.

     Upon the request of the holder, the Company will at any time during the
period this Warrant is outstanding acknowledge in writing, in form satisfactory
to the holder, the continuing validity of this Warrant and the obligations of
the Company hereunder.

     8. Certificate as to Adjustments. In each case of any adjustment or
readjustment in the shares of Common Stock issuable on the exercise of the
Warrants, the Company at its expense will compute such adjustment or
readjustment in accordance with the terms of the Warrants and prepare a
certificate setting forth such adjustment or readjustment and showing in detail
the facts upon which such adjustment or readjustment is based. If requested by
the Holder hereof, the Company will provide an accountant's certificate
verifying the accuracy of the adjustments. The Company will forthwith mail a
copy of each such certificate of each holder of a Warrant, and will, on the
written request at any time of any holder of a Warrant, furnish to such holder a
like certificate setting forth the Purchase Price at the time in effect and
showing how it was calculated.






                                      -17-



<PAGE>


     9. Notices of Record Date, etc. In the event of:

                  (a) any taking by the Company of a record of the holders of
         any class of securities for the purpose of determining the holders
         thereof who are entitled to receive any dividend or other distribution,
         or any right to subscribe for, purchase or otherwise acquire any shares
         of stock of any class or any other securities or property, or to
         receive any other right, or

                  (b) any capital reorganization of the Company, any
         reclassification or recapitalization of the capital stock of the
         Company or any transfer of all or substantially all the assets of the
         Company to or consolidation or merger of the Company with or into any
         other person, or

                  (c) any voluntary or involuntary dissolution, liquidation or
         winding-up of the Company,

then and in each such event the Company will mail or cause to be mailed to each
holder of a Warrant a notice specifying (i) the date on which any such record is
to be taken for the purpose of such dividend, distribution or right, and stating
the amount and character of such dividend, distribution or right, (ii) the date
on which any such reorganization, reclassification, recapitalization, transfer,
consolidation, merger, dissolution, liquidation or winding-up is to take place,
and the time, if any is to be fixed, as of which the holders of record of Common
Stock shall be entitled to exchange their shares of Common Stock for securities
or other property deliverable on such reorganization, reclassification,
recapitalization, transfer, consolidation, merger, dissolution, liquidation or
winding-up, and (iii) the amount and character of any stock or other securities,
or rights or options with respect thereto, proposed to be issued or granted, the
date of such proposed issue or grant and the persons or class of persons to whom
such proposed issue or grant is to be offered or made. Such notice shall be
mailed at least 10 days prior to the date specified in such notice on which any
such action is to be taken. Notwithstanding the foregoing, failure to give such
notice or any defect in such notice shall not effect the validity or legality
of any such transaction.

     10. Reservation of Stock, etc. Issuable on Exercise of Warrants. The
Company will at all times reserve and keep available, solely for issuance and
delivery on the exercise of the Warrants, all shares of Common Stock from time
to time issuable on the exercise of the Warrants.







                                      -18-



<PAGE>


     11. Exchange of Warrants. On surrender for exchange of any Warrant,
properly endorsed, to the Company, the Company at its expense will issue and
deliver to or on the order of the holder thereof a new Warrant and Warrants of
like tenor, calling in the aggregate on the face or faces thereof from the
number of shares of Common Stock called for on the face or faces of the Warrant
or Warrants so surrendered.

     12. Replacement of Warrants. On receipt of evidence reasonably satisfactory
to the Company of the loss, theft, destruction or mutilation of any Warrant and,
in the case of any such loss, theft or destruction of any Warrant, on delivery
of an indemnity agreement or security reasonably satisfactory in form and amount
to the Company or, in the case of any such mutilation, on surrender and
cancellation of such Warrant, the Company at its expense will execute and
deliver, in lieu thereof, a new Warrant of like tenor.

     13. Negotiability, etc. This Warrant is issued upon the following terms, to
all of which each holder or owner hereof by the taking hereof consents and
agrees:

                  (a) Upon (and not before) the occurrence of an Exercise Event,
         title to this Warrant may be transferred by endorsement (by the holder
         hereof executing the form of assignment at the end hereof) and delivery
         in the same manner as in the case of a negotiable instrument
         transferrable by endorsement and delivery; and

                  (b) subject to (a) above, any person in possession of this
         Warrant properly endorsed is authorized to represent himself as
         absolute owner hereof and is empowered to transfer absolute title
         thereto by endorsement and delivery hereof to a bona fide purchaser
         hereof for value; each prior taker or owner waives and renounces all of
         his equities or rights in this Warrant in favor of each such bona fide
         purchase, and each such bona fide purchaser shall acquire absolute
         title hereto and to all rights represented hereby.

     14. Notices, etc. All notices and other communications from the Company to
the holder of this Warrant shall be mailed by first class registered or
certified mail, postage prepaid, at such address as may have been furnished to
the Company in writing by such holder or, until any such holder furnishes to the
Company an address, then to, and at the address of, the last holder of this
Warrant who has so furnished an address to the Company.






                                      -19-



<PAGE>


     15. Miscellaneous. This Warrant and any term hereof may be changed,
discharged or terminated only by an instrument in writing signed by the party
against which enforcement of such change, waiver, discharge or termination is
sought. Any covenant or provision hereof may be omitted or waived with the
written consent of the holder or holders of at least fifty percent (50%) of the
Common Stock issued and issuable upon exercise of the Warrant. This Warrant
shall be construed and enforced in accordance with and governed by the laws of
the Commonwealth of Pennsylvania. The headings in this Warrant are for purposes
of reference only, and shall not limit or otherwise affect any of the terms
hereof. This Warrant is being executed as an instrument under sale. The
invalidity or unenforceability of any provision hereof shall in no way affect
the validity or enforceability of any other provision.

     16. Expiration. The right to exercise this Warrant shall expire at 5:00
p.m., Philadelphia time, July 31, 2005.








                                      -20-



<PAGE>


     IN WITNESS WHEREOF, the Company has executed this Warrant under seal as of
the date first written above.

                                         NCO GROUP, INC.

                                         BY: /S/ Michael J. Barrist
                                             --------------------------------
                                             Name: Michael J. Barrist
                                             Title: President

[Corporate Seal)

Attest:
                                                                         
By: /s/ Joshua Gindin
    ------------------------
Name:  Joshua Gindin
Title: Secretary








                                      -21-



<PAGE>

                              FORM OF SUBSCRIPTION
                   [To be signed only on exercise of Warrant]

TO NCO GROUP, INC.

     The undersigned, the holder of the within Warrant, hereby irrevocably
elects to exercise this Warrant for, and to purchase thereunder, __________
shares of Common Stock of NCO GROUP, INC. and herewith makes payment of
$_________ therefor, and requests that the certificates for such shares be
issued in the name of, and delivered to ________________, whose address is
______________________,

Dated:
                                        _____________________________
                                        (Signature must conform to
                                        name of holder as specified
                                        on the face of the Warrant)

                                        _____________________________
                                        (Address)
 

                               FORM OF ASSIGNMENT
                   (To be signed only on transfer of Warrant)

     For value received, the undersigned hereby sells, assigns, and transfers
unto _______________________ the right represented by the within Warrant to
purchase __________ shares of Common Stock of NCO GROUP, INC. to which the
within Warrant relates, and appoints ___________ Attorney to transfer such right
on the books of NCO GROUP, INC. with full power of substitution in the premises.



Dated:
                                        _____________________________
                                        (Signature must conform to
                                        name of holder as specified
                                        on the face of the Warrant)

                                        _____________________________
                                        (Address)




                                      -22-



<PAGE>

         NEITHER THIS WARRANT NOR THE SHARES OF COMMON STOCK UNDERLYING THIS
WARRANT OF NCO GROUP, INC. ("COMPANY") HAVE BEEN REGISTERED UNDER THE SECURITIES
ACT OF 1933, AS AMENDED (THE "ACT"), NOR UNDER ANY STATE SECURITIES LAW AND MAY
NOT BE PLEDGED, SOLD, ASSIGNED OR TRANSFERRED (i) UNTIL (A) A REGISTRATION
STATEMENT WITH RESPECT THERETO IS EFFECTIVE UNDER THE ACT AND APPLICABLE STATE
SECURITIES LAW OR (B) THE COMPANY RECEIVES AN OPINION OF COUNSEL TO THE COMPANY
OR COUNSEL TO THE HOLDER OF SUCH WARRANT (PROVIDED SUCH OTHER COUNSEL IS
REASONABLY SATISFACTORY TO THE COMPANY) THAT SUCH WARRANT MAY BE PLEDGED, SOLD,
ASSIGNED OR TRANSFERRED WITHOUT AN EFFECTIVE REGISTRATION STATEMENT UNDER THE
ACT OR APPLICABLE STATE SECURITIES LAW.

             Right to Purchase up to 1,000 Shares of Common Stock of
                                 NCO Group, Inc.

                                 NCO GROUP, INC.

                          COMMON STOCK PURCHASE WARRANT

         NCO Group, Inc. a Pennsylvania corporation (the "Company"), hereby
certifies that, for value received, Mellon Bank, N.A. ("Bank") is entitled,
subject to the terms set forth below, to purchase from the Company at any time
or from time to time upon the occurrence of an Exercise Event before 5:00 p.m.,
Philadelphia time, on July 31, 2005 up to 1,000 fully paid and nonassessable
shares of Common Stock, without par value, of the Company at a purchase price
per share equal to either: i) the offering price of the shares of the Company's
common stock to be offered in a Qualified IPO to occur on or before December 31,
1996 (after giving effect to any stock split declared in connection with any
Qualified IPO) or ii) if the Company does not conduct a Qualified IPO on or
before December 31, 1996, then $181.80 (such purchase price per share as further
adjusted from time to time as herein provided is referred to herein as the
"Purchase Price"). The number and character of such shares of Common Stock and
the Purchase Price are subject to further adjustment as provided herein.

         This Warrant is the Common Stock Purchase Warrant (the "Warrant")
evidencing the right to purchase shares of Common Stock of the Company, issued
pursuant to a certain Warrant Agreement (the "Agreement") dated as of September
5, 1996, among the Company and Bank and subject to the Registration Rights
Agreement, copies of which agreement are on file at the principal office of the
Company, and the holder of this Warrant shall be entitled to all of the benefits
of the Agreement and the Registration Rights Agreement, as provided therein. If
any term of this Warrant conflicts with any term of the Warrant Agreement, the
terms of this Warrant shall be controlling.



<PAGE>


         As used herein the following terms, unless the context otherwise
requires, have the following respective meanings:

                  (a) The term "Common Stock" includes (i) the Company's Common
         Stock, without par value, as authorized on the date of the Agreement,
         (ii) any other capital stock of any class or classes (however
         designated) of the Company, authorized on or after such date, the
         holders of which shall have the right, without limitation as to amount,
         either to all or to a share of the balance of current dividend and
         liquidating dividends after the payment of dividends and distributions
         on any shares entitled to preference and the holders of which shall
         ordinarily, in the absence of contingencies, be entitled to vote for
         the election of a majority of directors of the Company (even though the
         right so to vote has been suspended by the happening of such a
         contingency), and (iii) any other securities into which or for which
         any of the securities described in (i) or (ii) may be converted or
         exchanged pursuant to a plan of recapitalization, reorganization,
         merger, sale of assets or otherwise.

                  (b) The term "Company" shall include any corporation which
         shall succeed or assume the obligations of the Company hereunder.

                  (c) The term "Convertible Securities" shall mean evidences of
         indebtedness, shares of stock or other securities which are convertible
         into or exchangeable, with or without payment of additional
         consideration in cash or property, for additional shares of Common
         Stock, either immediately or upon the occurrence of a specified date or
         a specified event.

                  (d) The term "Current Market Price" shall mean, in respect of
         any share of Common Stock on any date herein specified, the higher of
         (a) the appraised value per share of Common Stock as at such date, or
         if there shall then be a public market for the Common Stock, (b) the
         average of the daily market prices for 15 consecutive trading days
         commencing 20 days before such date. The daily market price for each
         such trading days shall be (i) the closing sale price on such date or,
         if there is no such sale price, the average of the last reported
         closing bid and asked prices on such day in the over-the-counter
         market, as furnished by the National Association of Securities Dealers
         Automatic Quotation System or the National Quotation Bureau, Inc., (ii)
         if neither such corporation at the time



                                       -2-



<PAGE>


         is engaged in the business of reporting such prices, as
         furnished by a similar firm then engaged in such business, or (iii) if
         there is no such firm, as furnished by any member of the NASD selected
         mutually by Bank and the Company or, if they cannot agree upon such
         selection, as selected by two such members of the NASD, one of which
         shall be selected by Bank and one of which shall be selected by
         company.

                  (e) The term "Exercise Event" shall mean any of (i) a Change
         in Control (as defined in the Agreement), (ii) a Qualified Disposition
         (as defined in the Agreement), or (iii) a Qualified IPO (as defined in
         the Agreement), except the Qualified IPO to be conducted by the Company
         on or before December 31, 1996.

                  (f) The term "Other Securities" refers to any stock (other
         than Common Stock) and other securities of the Company or any other
         person (corporate or otherwise) which the holders of the Warrants at
         any time shall be entitled to receive, or shall have received, on the
         exercise of the Warrants, in lieu of or in addition to Common Stock, or
         which at any time shall be issuable or shall have been issued in
         exchange for or in replacement of Common Stock or other Securities
         pursuant to Section 3 or otherwise.

                  (g) The term "Outstanding" shall mean, when used with
         reference to Common Stock, at any date as of which the number of shares
         thereof is to be determined, all issued shares of Common Stock, except
         shares then owned or held by or for the account of the Company thereof,
         and shall include all shares issuable in respect of outstanding scrip
         or any certificates representing fractional interests in shares of
         Common Stock.

                  (h) The Term "Registration Rights Agreement" shall mean that
         certain Amended and Restated Registration Rights Agreement dated as of
         even date herewith among the Company and Bank.

         All capitalized terms used herein without specific definition shall
have the meanings assigned to such terms in the Agreement.

     1. Right to Put Warrants.

         1.1 During the twelve-month period ending on July 31, 2001 (the "Put
Period"), each of the holders of the Warrants shall have the right to sell to
the Company, at the



                                       -3-



<PAGE>


Repurchase Price determined pursuant to Section 2.6 of the Agreement,
any or all of the Warrants.

         1.2 A holder of Warrants shall give the Company at least thirty (30)
days prior written notice (which notice shall be irrevocable, except for an
Event of Force Majeure) of its intention to exercise any right of sale (the "Put
Notice") and shall specify in such notice the number of Warrants to be sold and
may specify in such notice a proposed date of sale. The closing of any
repurchase of the Warrants pursuant to this Section 1 shall take place at the
offices of the Company at 10:00 A.M. local time on a Business Date (the "Put
Closing Date") which shall not be later than the latest to occur of (i) the
date specified in the Put Notice and (ii) the date five Business Days after a
final determination of the Repurchase Price.

         On or prior to the Put Closing Date, the Company shall deliver a
certified or bank cashier's check to each holder of the Warrants being
repurchased, in an amount equal to the Repurchase Price for its pro-rata share
of the Warrants being repurchased, or shall transfer such amount by wire
transfer of immediately available funds to any account specified in writing by
such holder.

         Bank's rights under Section 1 of this Warrant shall terminate upon the
closing of a Qualified IPO (as defined in the Warrant Agreement).

     2. Right to Call Warrants.

         2.1 During the twelve-month period ending on July 31, 2001 (the "Call
Period"), the Company shall have the right to repurchase from each of the
holders of the Warrants, on a pro-rata basis, at the Repurchase Price determined
pursuant to Section 2.6 of the Agreement, any or all of the Warrants.

         2.2 The Company shall give each of the holders of the Warrants at least
thirty (30) days prior written notice (which notice shall be irrevocable, except
for an Event of Force Majeure) of its intention to exercise any right of sale
(the "Call Notice") and shall specify in such notice the number of Warrants to
be repurchased and may specify in such notice a proposed date of sale. The
closing of any repurchase of the Warrants shall take place at the offices of the
Company at 10:00 A.M. local time on a Business Date (the "Call Closing Date")
which shall not be later than the latest to occur of (i) the date specified in
the Call Notice and (ii) the date five Business Days after a final determination
of the Repurchase Price.




                                       -4-



<PAGE>


         On or prior to the Call Closing Date, the Company shall deliver a
certified or bank cashier's check to each holder of the Warrants being
repurchased, in an amount equal to the Repurchase Price for its pro-rata share
of the Warrants being repurchased, or shall transfer such amount by wire
transfer of immediately available funds to any account specified in writing by
such holder.

         The Company's rights under Section 2 of this Warrant shall terminate
upon the closing of a Qualified IPO (as defined in the Warrant Agreement).

     3. Exercise of Warrant.

         3.1 Full Exercise. This Warrant may be exercised in full by the holder
hereof by surrender of this Warrant, with the form of subscription at the end
hereof duly executed by such holder, to the Company at its principal office,
accompanied by payment, in cash or by certified or official bank check payable
to the order of the Company, in the amount obtained by multiplying the number of
shares of Common Stock for which this Warrant is then exercisable by the
Purchase Price then in effect.

         3.2 Partial Exercise. This Warrant may be exercised in part (in lots of
1,000 or, if this Warrant is then exercisable for a lesser amount, in such
lesser amount) by surrender of this Warrant in the manner and at the place
provided in subsection 3.1 except that the amount payable by the holder on such
partial exercise shall be the amount obtained by multiplying (a) the number of
shares of Common Stock designated by the holder in the subscription at the end
hereof by (b) the Purchase Price then in effect. On any such partial exercise
the Company at its expense will forthwith issue and deliver to or upon the order
of the holder hereof a new Warrant or Warrants of like tenor, in the name of the
holder hereof or as such holder (upon payment by such holder of any applicable
transfer taxes) may request, calling in the aggregate on the face or faces
thereof for the number of shares of Common Stock for which such Warrant or
Warrants may still be exercised.

         3.3 Right to Convert Warrant.

                  (a) In addition to and without limiting the right of the
         holder of this Warrant, such holder shall have the right (the
         "Conversion Right") to convert this warrant or any portion thereof into
         shares of Common Stock as provided in this subsection at any time or
         from time to time prior to its expiration upon the occurrence of an



                                       -5-



<PAGE>


         Exercise Event. Upon exercise of the Conversion Right with respect to a
         particular number of shares subject to this Warrant (which number and
         kind of shares for the purposes of this subsection shall mean the
         shares of Common Stock of the Company and which shares of Common Stock
         are sometimes referred to in this subsection as the "Converted Warrant
         Shares"), the Company shall deliver to the registered holder of this
         Warrant, without payment by such holder of any exercise price or any
         cash or other consideration, that number of shares of Common Stock
         equal to the number obtained by multiplying the number of shares of
         Common Stock for which the Conversion Right is being exercised at any
         time by a fraction, (i) the numerator of which shall be a number equal
         to the difference between (x) the Purchase Price in effect at such time
         and (y) the Fair Market Value (as defined below) of a single share of
         Common Stock and (ii) the denominator of which shall be the Fair Market
         Value of a single share of Common Stock, determined in each case as of
         the close of business on the Conversion Date (as defined below). No
         fractional shares shall be issued upon exercise of the Conversion
         Right, and if the number of shares to be issued in accordance with the
         foregoing formula is other than a whole number, the Company shall pay
         to the registered holder of this Warrant an amount in cash equal to the
         Fair Market Value of the resulting fractional share.

                  (b) The Conversion Right may be exercised by the holder of the
         Warrant by the surrender of this Warrant at the principal office of the
         Company together with a written statement specifying that such holder
         thereby intends to exercise the Conversion Right and indicating the
         number of shares of Common Stock subject to this Warrant which are
         being surrendered in exercise of the Conversion Right. Such conversion
         shall be effective upon receipt by the Company of this Warrant together
         with the aforesaid written statement, or on such later date as is
         specified therein (the "Conversion Date"), but not later than the
         expiration date of this Warrant. Certificates for the shares of Common
         Stock issuable upon exercise of the Conversion Right, together with a
         check in payment of any fractional share and, in the case of a partial
         exercise, a new warrant evidencing the shares remaining subject to this
         Warrant, shall be issued as of the Conversion Date and shall be
         delivered to the registered holder of this Warrant within twenty (20)
         days following the Conversion Date.





                                       -6-



<PAGE>


                  (c) For purposes of this Warrant, the "Fair Market Value" of a
         share of Common Stock as of a particular date (the "Valuation Date")
         shall mean:

                  (i) Current Market Price;

                  (ii) except as provided in (iii) below, if the Company's
         Common Stock is not quoted as set forth in (i), then as determined in
         good faith by the Company's Board of Directors upon a review of all
         relevant factors. If the Company and the holder of the Warrant disagree
         as to the determination of Fair Market Value, the Company and the
         holder of the Warrant shall engage an independent, third-party
         investment banking firm or other appraiser to determine the valuation
         of the Company. The cost of such valuation shall be borne by the
         Company; or

                  (iii) If the Valuation Date is the date on which the Company's
         Common Stock is first sold to the public by the Company in a firm
         commitment public offering under the Securities Act of 1933, as
         amended  (the "1933 Act"), then the initial public offering price
         (before deducting commissions, discounts or expenses) at which the
         Common Stock is sold in such offering.

         3.4 Company Acknowledgment. The Company will, at the time of the
exercise of the Warrant, upon the request of the holder hereof acknowledge in
writing its continuing obligation to afford to such holder any rights to which
such holder shall continue to be entitled after such exercise in accordance with
the provisions of this Warrant. If the holder shall fail to make any such
request, such failure shall not affect the continuing obligation of the Company
to afford to such holder any such rights.

         3.5 No Rights as Stockholder. This Warrant does not entitle the holder
hereof to any voting rights or other rights as a stockholder of the Company
prior to its exercise.

     4. Delivery of Stock Certificate, etc. on Exercise. As soon as practicable
after the exercise of this Warrant in full or in part and in any event within 10
days thereafter, the Company at its expense (including the payment by it of any
applicable issue taxes, but not income taxes of the holder) will cause to be
issued in the name of and delivered to the holder hereof, or as such holder
(upon payment by such holder of any applicable transfer taxes) may direct, a
certificate or certificates for the


                                       -7-



<PAGE>


number of fully paid and nonassessable shares of Common Stock (or Other
Securities) to which such holder shall be entitled on such exercise, plus, in
lieu of any fractional share to which such holder would otherwise be entitled,
cash value to such fraction multiplied by the then Current Market Value of one
full share, together with any other stock or other securities and property
(including cash, where applicable) to which such holder is entitled upon such
exercise pursuant to Section 1 or otherwise.

     5. Adjustments.

         The number of shares of Common Stock for which this Warrant is
exercisable, or the price at which such shares may be purchased upon exercise of
this Warrant, shall be subject to adjustment from time to time as set forth in
this Section 5. The Company shall give each holder notice of any event described
below which requires an adjustment pursuant to this Section 5 at the time of
such event.

         5.1 Stock Dividends, Subdivisions and Combinations. If at any time the
Company shall:

                  (a) take a record of the holders of its Common Stock for the
         purpose of entitling them to receive a dividend payable in, or other
         distribution of, additional shares of Common Stock,

                  (b) subdivide its outstanding shares of Common Stock into a
         larger number of shares of Common Stock, or

                  (c) combine its outstanding shares of Common Stock into a
         smaller number of shares of Common Stock,

then, (i) the number of shares of Common Stock for which this Warrant is
exercisable immediately after the occurrence of any such event shall be adjusted
to equal the number of shares of Common Stock which a record holder of the same
number of shares of Common Stock for which this Warrant is exercisable
immediately prior to the occurrence of such event would own or be entitled to
receive after the happening of such event, and (ii) the Purchase Price shall be
adjusted to equal (A) the Purchase Price multiplied by the number of shares of
Common Stock for which this Warrant is exercisable immediately prior to the
adjustment divided by (B) the number of shares for which this Warrant is
exercisable immediately after such adjustment.

         5.2 Certain Other Distributions. If at any time the Company shall take
a record of the holders of its Common



                                       -8-



<PAGE>


Stock for the purpose of entitling them to receive any dividend or other 
distribution of:

                  (a) any shares of its stock or any other securities or
         property of any nature whatsoever (other than cash, Convertible
         Securities or additional shares of Common Stock), or

                  (b) any warrants or other rights to subscribe for or purchase
         any shares of its stock or any other securities or property of any
         nature whatsoever (other than cash, Convertible Securities or
         additional shares of Common Stock),

the holder shall be entitled to receive such dividends or distributions as if
the holder has exercised the Warrant. A reclassification of the Common Stock
(other than a change in par value, or from par value to no par value or from no
par value to par value) into shares of Common Stock and shares of any other
class of stock shall be deemed a distribution by Company to the holders of its
Common Stock of such shares of such other class of stock within the meaning of
this Section 5.2 and, if the outstanding shares of Common Stock shall be changed
into a larger or smaller number of shares of Common Stock as a part of such
reclassification, such change shall be deemed a subdivision or combination, as
the case may be, of the outstanding shares of Common Stock within the meaning of
Section 5.2.

         5.3 Issuance of Additional Shares of Common Stock.

                  (a) If at any time the Company shall (except as hereinafter
         provided) issue or sell any additional shares of Common Stock in
         exchange for consideration in an amount per additional share of Common
         Stock less than the Fair Market Value at the time the additional shares
         of Common Stock are issued, then (i) the Purchase Price as to the
         number of shares for which this Warrant is exercisable prior to such
         adjustment shall be reduced to a price determined by dividing (A) an
         amount equal to the sum of (x) the number of shares of Common Stock
         Outstanding immediately prior to such issue or sale multiplied by the
         then existing Purchase Price, plus (y) the consideration, if any,
         received by the Company upon such issue or sale, by (B) the total
         number of shares of Common Stock Outstanding immediately after such
         issue or sale; and (ii) the number of shares of Common Stock for which
         this Warrant is exercisable shall be adjusted to equal the product
         obtained by multiplying the Purchase Price in effect immediately prior
         to such issue or sale by the number of shares of



                                       -9-



<PAGE>


         Common Stock for which this Warrant is exercisable immediately prior to
         such issue or sale and dividing the product thereof by the Purchase
         Price resulting from the adjustment made pursuant to clause (i) above.

                  (b) If at any time the Company (except as hereinafter
         provided) shall issue or sell any additional shares of Common Stock in
         exchange for consideration in an amount per additional share of Common
         Stock which is less than the Fair Market Value at the time the
         additional shares of Common Stock are issued, the adjustment required
         under this Section 5.3 shall be made in accordance with the formula in
         paragraph (a) above which results in the lower Purchase Price following
         such adjustment. The provisions of paragraph (a) of Section 5.3 shall
         not apply to any issuance of additional shares of Common Stock for
         which an adjustment is provided under Section 5.1 or 5.2. No adjustment
         of the number of shares of Common Stock for which this Warrant shall be
         exercisable shall be made under paragraph (a) of Section 5.3 upon the
         issuance of any additional shares of Common Stock which are issued
         pursuant to the exercise of any warrants or other subscription or
         purchase rights or pursuant to the exercise of any conversion or
         exchange rights in any Convertible Securities, if any such adjustment
         shall previously have been made upon the issuance of such warrants or
         other rights or upon the issuance of such Convertible Securities (or
         upon the issuance of any warrant or other rights therefor) pursuant to
         Section 5.4 or Section 5.3.

         5.4 Issuance of Warrants or Other Rights. If at any time the Company
shall take a record of the holders of its Common Stock for the purpose of
entitling them to receive a distribution of, or shall in any manner (whether
directly or by assumption in a merger in which Company is the surviving
corporation) issue or sell, any warrants or other rights to subscribe for or
purchase any additional shares of Common Stock or any Convertible Securities,
whether or not the rights to exchange or convert thereunder are immediately
exercisable, and the price per share for which Common Stock is issuable upon the
exercise of such Warrants or other right or upon conversion or exchange of such
Convertible Securities shall be less than the Fair Market Value immediately
prior to the time of such issue or sale, then the number of shares for which
this Warrant is exercisable and the Purchase Price shall be adjusted as provided
in Section 5.3 on the basis that the maximum number of additional shares of
Common Stock issuable pursuant to all such warrants or other rights or necessary
to effect the conversion or exchange of all such Convertible Securities shall be
deemed to have been




                                      -10-



<PAGE>


issued and outstanding and the Company shall have received all of the
consideration payable therefor, if any, as of the date of the actual issuance of
the number of Shares for which this Warrant is exercisable and such warrants or
other rights. No further adjustments of the Purchase Price shall be made upon
the actual issue of such Common Stock or of such Convertible Securities upon
exercise of such warrants or other rights or upon the actual issue of such
Common Stock upon such conversion or exchange of such Convertible Securities.

         5.5 Issuance of Convertible Securities. If at any time the Company
shall take a record of the holders of its Common Stock for the purpose of
entitling them to receive a distribution of, or shall in any manner (whether
directly or by assumption in a merger in which the Company is the surviving
corporation) issue or sell, any Convertible Securities, whether or not the
rights to exchange or convert thereunder are immediately exercisable, and the
price per share for which Common Stock is issuable upon such conversion or
exchange shall be less than the Fair Market Value immediately prior to the time
of such issue or sale, then the number of Shares for which this Warrant is
exercisable and the Purchase Price shall be adjusted as provided in Section 5.3
on the basis that the maximum number of additional shares of Common Stock
necessary to effect the conversion or exchange of all such Convertible
Securities shall be deemed to have been issued and outstanding and the Company
shall have received all of the consideration payable therefor, if any, as of the
date of actual issuance of such Convertible Securities. No adjustment of the
number of Shares for which this Warrant is exercisable and the Purchase Price
shall be made under this Section 5.5 upon the issuance of any Convertible
Securities which are issued pursuant to the exercise of any warrants or other
subscription or purchase rights therefor, if any such adjustment shall
previously have been made upon the issuance of such warrants or other rights
pursuant to Section 5.4. No further adjustments of the number of Shares for
which this Warrant is exercisable and the Purchase Price shall be made upon the
actual issue of such Common Stock upon conversion or exchange of such
Convertible Securities and, if any issue or sale of such Convertible Securities
is made upon exercise of any warrant or other right to subscribe for or to
purchase any such Convertible Securities for which adjustments of the number of
Shares for which this Warrant is exercisable and the Purchase Price have been or
are to be made pursuant to other provisions of this Section 5, no further
adjustments of the number of Shares for which this Warrant is exercisable and
the Purchase Price shall be made by reason of such issue or sale.

         5.6 Superseding Adjustment. If, at any time after any adjustment of the
number of shares of Common Stock for which

                                      -11-

<PAGE>


this Warrant is exercisable and the Purchase Price shall have been made pursuant
to Section 5.4 or Section 5.5 as the result of any issuance of warrants, rights
or Convertible Securities,

                  (a) such warrants or rights, or the right of conversion or
         exchange in such other Convertible Securities, shall expire, and all or
         a portion of such warrants or rights, or the right of conversion or
         exchange with respect to all or a portion of such other Convertible
         Securities, as the case may be, shall not have been exercised, or

                  (b) the consideration per share for which shares of Common
         Stock are issuable pursuant to such warrants or rights, or the terms of
         such other Convertible Securities, shall be increased solely by virtue
         of provisions therein contained for an automatic increase in such
         consideration per share upon the occurrence of a specified date or
         event,

then for each outstanding Warrant such previous adjustment shall be rescinded
and annulled and the additional shares of Common Stock which were deemed to have
been issued by virtue of the computation made in connection with the adjustment
so rescinded and annulled shall no longer be deemed to have been issued by
virtue of such computation. Thereupon, a recomputation shall be made of the
effect of such rights or options or other Convertible Securities on the basis of

                  (c) treating the number of additional shares of Common Stock
         or other property, if any, theretofore actually issued or issuable
         pursuant to the previous exercise of any such warrants or rights or any
         such right of conversion of exchange, as having been issued on the date
         or dates of any such exercise and for the consideration actually
         received and receivable therefor, and

                  (d) treating any such warrants or rights or any such other
         Convertible Securities which then remain outstanding as having been
         granted or issued immediately after the time of such increase of the
         consideration per share for which shares of Common Stock or other
         property are issuable under such warrants or rights or other
         Convertible Securities; whereupon a new adjustment of the number of
         shares of Common Stock for which this Warrant is exercisable and the
         Purchase Price shall be made, which new adjustment shall supersede the
         previous adjustment so rescinded and annulled.



                                      -12-



<PAGE>


         5.7 Other Provisions Applicable to Adjustments Under this Section. The
following provisions shall be applicable to the making of adjustments of the
number of shares of Common Stock for which this Warrant is exercisable and the
Purchase Price provided for in this Section 5:

                  (a) Computation of Consideration. To the extent that any
         additional shares of Common Stock or any Convertible Securities or any
         warrants or other rights to subscribe for or purchase any additional
         shares of Common Stock or any Convertible Securities shall be issued
         for cash consideration, the consideration received by Company therefor
         shall be the amount of the cash received by Company therefor, or, if
         such additional shares of Common Stock or Convertible Securities are
         offered by Company for subscription, the subscription price, or, if
         such additional shares of Common Stock or Convertible Securities are
         sold to underwriters or dealers for public offering without a
         subscription offering, the initial public offering price (in any such
         case subtracting any amounts paid or receivable for accrued interest or
         accrued dividends and without taking into account any compensation,
         discounts or expenses paid or incurred by Company for and in the
         underwriting of, or otherwise in connection with, the issuance
         thereof). To the extent that such issuance shall be for a consideration
         other than cash, then, except as herein otherwise expressly provided,
         the amount of such consideration shall be deemed to be the fair value
         of such consideration at the time of such issuance as determined in
         good faith by the Board of Directors of the Company. In case any
         additional shares of Common Stock or any Convertible Securities or any
         warrants or other rights to subscribe for or purchase such additional
         shares of Common Stock or Convertible Securities shall be issued in
         connection with any merger in which Company issues any securities, the
         amount of consideration therefor shall be deemed to be the fair value,
         as determined in good faith by the Board of Directors of the Company,
         of such portion of the assets and business of the nonsurviving
         corporation as such Board in good faith shall determine to be
         attributable to such additional shares of Common Stock, Convertible
         Securities, warrants or other rights, as the case may be. The
         consideration for any additional shares of Common Stock issuable
         pursuant to any warrants or other rights to subscribe for or purchase
         the same shall be the consideration received by Company for issuing
         such warrants or other rights plus the additional consideration payable
         to the Company upon exercise of such warrants or other




                                      -13-



<PAGE>


         rights. The consideration for any additional shares of Common Stock
         issuable pursuant to the terms of any Convertible Securities shall be
         consideration received by Company for issuing warrants or other rights
         to subscribe for or purchase such Convertible Securities, plus the
         consideration paid or payable to the Company in respect of the
         subscription for or purchase of such Convertible Securities, plus the
         additional consideration, if any, payable to Company upon the exercise
         of the right of conversion or exchange in such Convertible Securities.
         In case of the issuance at any time of any additional shares of Common
         Stock or Convertible Securities in payment or satisfaction of any
         dividends upon any class of stock other than Common Stock, the Company
         shall be deemed to have received for such additional shares of Common
         Stock or Convertible Securities a consideration equal to the amount of
         such dividend so paid or satisfied.

                  (b) When Adjustments to be Made. The adjustments required by
         this Section 5 shall be made whenever and as often as any specified
         event requiring an adjustment shall occur, except that any adjustment
         of the number of shares of Common Stock for which this Warrant is
         exercisable that would otherwise be required may be postponed (except
         in the case of a subdivision or combination of shares of the Common
         Stock, as provided for in Section 5.1) up to, but not beyond the date
         of exercise if such adjustment either by itself or with other
         adjustments not previously made adds or subtracts less than $.0001 of
         the shares of Common Stock for which this Warrant is exercisable
         immediately prior to the making of such adjustment. Any adjustment
         representing a change of less than such minimum amount (except as
         aforesaid) which is postponed shall be carried forward and made as soon
         as such adjustment, together with other adjustments required by this
         Section 5 and not previously made, would result in a minimum adjustment
         or on the date of exercise. For the purpose of any adjustment, any
         specified event shall be deemed to have occurred at the close of
         business on the date of its occurrence.

                  (c) Fractional Interests. In computing adjustments under this
         Section 5, fractional interests in Common Stock shall be taken into
         account to the nearest 1000th of a share.

                  (d) When Adjustment Not Required. If the Company shall take a
         record of the holders of its Common Stock for the purpose of entitling
         them to receive a

                                      -14-



<PAGE>


         dividend or distribution or subscription or purchase rights and shall
         thereafter and before the distribution to stockholders thereof, legally
         abandon its plan to pay or deliver such dividend, distribution,
         subscription or purchase rights, then thereafter no adjustment shall be
         required by reason of the taking of such record and any such adjustment
         previously made in respect thereof shall be rescinded and annulled.

         5.8 Reorganization, Reclassification, Merger, Consolidation or
Disposition of Assets.

                  (a) In case the Company shall reorganize its capital,
         reclassify its capital stock, consolidate or merge with or into another
         corporation (where the Company is not the surviving corporation or
         where there is a change in or distribution with respect to the Common
         Stock of the Company), or sell, transfer or otherwise dispose of all or
         substantially all its property, assets or business to another
         corporation and, pursuant to the terms of such reorganization,
         reclassification, merger, consolidation or disposition of assets,
         shares of common stock of the successor or acquiring corporation, or
         any cash, shares of stock or other securities or property of any nature
         whatsoever (including Warrants or other subscription or purchase
         rights) in addition to or in lieu of common stock of the successor or
         acquiring corporation ("Other Property"), are to be received by or
         distributed to the holders of the Common Stock of the Company, then
         each holder shall have the right thereafter, to receive, upon exercise
         of this Warrant, the number of shares of common stock of the successor
         or acquiring corporation or of the Company, if it is the surviving
         corporation, and Other Property receivable upon or as a result of such
         reorganization, reclassification, merger, consolidation or disposition
         of assets by any holder of the number of shares of Common Stock for
         which this Warrant is exercisable immediately prior to such event. In
         case of any such reorganization, reclassification, merger,
         consolidation or disposition of assets, the successor or acquiring
         corporation (if other than the Company) shall expressly assume the due
         and punctual observance and performance of each and every covenant and
         condition of this Warrant to be performed and observed by the Company
         and all the obligations and liabilities hereunder, subject to such
         modifications as may be




                                      -15-



<PAGE>


         deemed appropriate (as determined by resolution of the Board of
         Directors of the Company) in order to provide for adjustments of shares
         of the Common Stock for which this Warrant is exercisable which shall
         be as nearly equivalent as practicable to the adjustments provided for
         in this Section 5. For purposes of this Section 5.8, "common stock of
         the successor or acquiring corporation" shall include stock of such
         corporation of any class which is not preferred as to dividends or
         assets over any other class of stock of such corporation and which is
         not subject to redemption and shall also include any evidences of
         indebtedness, shares of stock or other securities which are convertible
         into or exchangeable for any such stock, either immediately or upon the
         arrival of a specified date or the happening of a specified event and
         any warrants or other rights to subscribe for or purchase any such
         stock. The foregoing provisions of this Section 5.8 shall similarly
         apply to successive reorganizations, reclassifications, mergers,
         consolidations or disposition of assets.

                  (b) In the event of any dissolution of the Company following
         the transfer of all or substantially all of its properties or assets,
         the Company, prior to such dissolution, shall at its expense deliver or
         cause to be delivered the stock and other securities and property
         (including cash, where applicable) receivable by the holders of the
         Warrants after the effective date of such dissolution pursuant to this
         Section 5 to a bank or trust company, as trustee for the holder or
         holders of the Warrants.

         5.9 Certain Limitations. Notwithstanding anything herein to the
contrary, after any and all adjustments required by the provisions of this
Section 5 are made, the Purchase Price shall not be less than the par value per
share of Common Stock.

     6. Record Date as Date of Issue or Sale; Treasury Stock.

                  (a) In the event that at any time the Company shall take a
         record of the holders of its Common Stock for the purpose of entitling
         them (i) to receive a dividend or other distribution payable in Common
         Stock or Convertible Securities, or (ii) to subscribe for or purchase
         Common Stock or Convertible Securities then such record date shall be
         deemed to be the date of the issue or sale of the shares of Common
         Stock deemed to have been issued or sold upon the


                                      -16-



<PAGE>


         declaration of such dividend or the making of such other distribution
         or the date of the granting of such right of subscription or purchase,
         as the case may be.

                  (b) The number of shares of Common Stock outstanding at any
         given time shall not include shares owned or held by or for the account
         of the Company, and the disposition of any such shares shall be
         considered an issue or sale of Common Stock for the purposes of Section
         5.

     7. No Dilution or Impairment. The Company will not by an action, including,
without limitation, by amending its Certificate of Incorporation or through any
reorganization, transfer of assets, consolidation, merger, dissolution, issue or
sale of securities or any other voluntary action, avoid or seek to avoid the
observance or performance of any of the terms of the Warrants, but will at all
times in good faith assist in the carrying out of all such terms and in the
taking of such action as may be necessary or appropriate in order to protect the
rights of the holders of the Warrants against dilution or other impairment, but
only as provided herein. Without limiting the generality of the foregoing, the
Company (a) will not increase the par value of any stock receivable on the
exercise of this Warrant above the amount payable therefor on such exercise, (b)
will take all such action as may be necessary or appropriate in order that the
Company may validly and legally issue fully paid and nonassessable shares of
stock on the exercise of this Warrant and (c) will use its best effects to
obtain all such authorizations, exemptions or consents from any public
regulatory body having jurisdiction thereof as may be necessary to enable
Company to perform its obligations under this Warrant.

     Upon the request of the holder, the Company will at any time during the
period this Warrant is outstanding acknowledge in writing, in form satisfactory
to the holder, the continuing validity of this Warrant and the obligations of
the Company hereunder.

     8. Certificate as to Adjustments. In each case of any adjustment or
readjustment in the shares of Common Stock issuable on the exercise of the
Warrants, the Company at its expense will compute such adjustment or
readjustment in accordance with the terms of the Warrants and prepare a
certificate setting forth such adjustment or readjustment and showing in detail
the facts upon which such adjustment or readjustment is based. If requested by
the Holder hereof, the Company will provide an accountant's certificate
verifying the accuracy of the adjustments. The Company will forthwith mail a
copy of each such certificate of each holder of a Warrant, and will, on the



                                      -17-



<PAGE>


written request at any time of any holder of a Warrant, furnish to such holder a
like certificate setting forth the Purchase Price at the time in effect and
showing how it was calculated.

     9. Notices of Record Date, etc. In the event of:

                  (a) any taking by the Company of a record of the holders of
         any class of securities for the purpose of determining the holders
         thereof who are entitled to receive any divided or other distribution,
         or any right to subscribe for, purchase or otherwise acquire any shares
         of stock of any class or any other securities or property, or to
         receive any other right, or

                  (b) any capital reorganization of the Company, any
         reclassification or recapitalization of the capital stock of the
         Company or any transfer of all or substantially all the assets of the
         Company to or consolidation or merger of the Company with or into any
         other person, or

                  (c) any voluntary or involuntary dissolution, liquidation or
         winding-up of the Company,

then and in each such event the Company will mail or cause to be mailed to each
holder of a Warrant a notice specifying (i) the date on which any such record is
to be taken for the purpose of such dividend, distribution or right, and stating
the amount and character of such dividend, distribution or right, (ii) the date
on which any such reorganization, reclassification, recapitalization, transfer,
consolidation, merger, dissolution, liquidation or winding-up is to take place,
and the time, if any is to be fixed, as of which the holders of record of Common
Stock shall be entitled to exchange their shares of Common Stock for securities
or other property deliverable on such reorganization, reclassification,
recapitalization, transfer, consolidation, merger, dissolution, liquidation or
winding-up, and (iii) the amount and character of any stock or other securities,
or rights or options with respect thereto, proposed to be issued or granted, the
date of such proposed issue or grant and the persons or class of persons to whom
such proposed issue or grant is to be offered or made. Such notice shall be
mailed at least 10 days prior to the date specified in such notice on which any
such action is to be taken. Notwithstanding the foregoing, failure to give such
notice or any defect in such notice shall not effect the validity or legality of
any such transaction.

     10. Reservation of Stock, etc. Issuable on Exercise of Warrants. The
Company will at all times reserve and keep


                                      -18-
<PAGE>


available, solely for issuance and delivery on the exercise of the Warrants, all
shares of Common Stock from time to time issuable on the exercise of the
Warrants.

     11. Exchange of Warrants. On surrender for exchange of any Warrant,
properly endorsed, to the Company, the Company at its expense will issue and
deliver to or on the order of the holder thereof a new Warrant and Warrants of
like tenor, calling in the aggregate on the face or faces thereof from the
number of shares of Common Stock called for on the face or faces of the Warrant
or Warrants so surrendered.

     12. Replacement of Warrants. On receipt of evidence reasonably satisfactory
to the Company of the loss, theft, destruction or mutilation of any Warrant and,
in the case of any such loss, theft or destruction of any Warrant, on delivery
of an indemnity agreement or security reasonably satisfactory in form and amount
to the Company or, in the case of any such mutilation, on surrender and
cancellation of such Warrant, the Company at its expense will execute and
deliver, in lieu thereof, a new Warrant of like tenor.

     13. Negotiability, etc. This Warrant is issued upon the following terms, to
all of which each holder or owner hereof by the taking hereof consents and
agrees:

                  (a) Upon (and not before) the occurrence of an Exercise Event,
         title to this Warrant may be transferred by endorsement (by the holder
         hereof executing the form of assignment at the end hereof) and delivery
         in the same manner as in the case of a negotiable instrument
         transferrable by endorsement and delivery; and

                  (b) subject to (a) above, any person in possession of this
         Warrant properly endorsed is authorized to represent himself as
         absolute owner hereof and is empowered to transfer absolute title
         thereto by endorsement and delivery hereof to a bona fide purchaser
         hereof for value; each prior taker or owner waives and renounces all of
         his equities or rights in this Warrant in favor of each such bona fide
         purchase, and each such bona fide purchaser shall acquire absolute
         title hereto and to all rights represented hereby.

     14. Notices, etc. All notices and other communications from the Company to
the holder of this Warrant shall be mailed by first class registered or
certified mail, postage prepaid, at such address as may have been furnished to
the Company in writing by such holder or, until any such holder furnishes to the
Company



                                      -19-



<PAGE>


an address, then to, and at the address of, the last holder of this Warrant who
has so furnished an address to the Company.

     15. Miscellaneous. This Warrant and any term hereof may be changed,
discharged or terminated only by an instrument in writing signed by the party
against which enforcement of such change, waiver, discharge or termination is
sought. Any covenant or provision hereof may be omitted or waived with the
written consent of the holder or holders of at least fifty percent (50%) of the
Common Stock issued and issuable upon exercise of the Warrant. This Warrant
shall be construed and enforced in accordance with and governed by the laws of
the Commonwealth of Pennsylvania. The headings in this Warrant are for purposes
of reference only, and shall not limit or otherwise affect any of the terms
hereof. This Warrant is being executed as an instrument under sale. The
invalidity or unenforceability of any provision hereof shall in no way affect
the validity or enforceability of any other provision.

     16. Expiration. The right to exercise this Warrant shall expire at 5:00
p.m., Philadelphia time, July 31, 2005.







                                      -20-



<PAGE>


     IN WITNESS WHEREOF, the Company has executed this Warrant under seal as of
the date first written above.                                                  
                                                                               
                                         NCO GROUP, INC.                       
                                                                               
                                         BY: /S/ Michael J. Barrist            
                                             --------------------------------  
                                             Name: Michael J. Barrist          
                                             Title: President                  
                                                                               
[Corporate Seal)                                                               
                                                                               
Attest:                                                                        
                                                                               
By: /s/ Joshua Gindin                                                          
    ------------------------                                                   
Name:  Joshua Gindin                                                           
Title: Secretary                                                               
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
                                      -21- 


<PAGE>





                              FORM OF SUBSCRIPTION
                   [To be signed only on exercise of Warrant]

TO NCO GROUP, INC.

     The undersigned, the holder of the within Warrant, hereby irrevocably
elects to exercise this Warrant for, and to purchase thereunder, __________
shares of Common Stock of NCO GROUP, INC. and herewith makes payment of
$_________ therefor, and requests that the certificates for such shares be
issued in the name of, and delivered to ________________, whose address is
______________________,

Dated:
                                        _____________________________
                                        (Signature must conform to
                                        name of holder as specified
                                        on the face of the Warrant)

                                        _____________________________
                                        (Address)
 

                               FORM OF ASSIGNMENT
                   (To be signed only on transfer of Warrant)

     For value received, the undersigned hereby sells, assigns, and transfers
unto _______________________ the right represented by the within Warrant to
purchase __________ shares of Common Stock of NCO GROUP, INC. to which the
within Warrant relates, and appoints ___________ Attorney to transfer such right
on the books of NCO GROUP, INC. with full power of substitution in the premises.



Dated:
                                        _____________________________
                                        (Signature must conform to
                                        name of holder as specified
                                        on the face of the Warrant)

                                        _____________________________
                                        (Address)




                                      -22-



<PAGE>



[LOGO]




Mellon Growth Finance


                                                     610 West Germantown Pike
                                                     Suite 200
                                                     Plymouth Meeting, PA 19462



September 6, 1998

Mr. Michael J. Barrist
NCO Group, Inc. & Subsidiaries
1740 Walton Road
Blue Bell, PA 19422-0987

Via Facsimile/(610) 941-7778

RE: NCO Group, Inc. & Subsidiaries ("NCO")/Financing Proposal

Dear Mike:

Mellon Bank, N.A. (Mellon) is pleased to inform you that it is prepared to
commit to the establishment of a $25MM revolving credit. Such commitment is
subject to the terms and conditions outlined herein and in the attached Outline
of Terms, and to the execution and delivery of documentation satisfactory to
Mellon and its counsel.

If the offer evidenced by this letter and the attached Outline of Terms is
acceptable, please indicate your acceptance by signing and returning the
enclosed copy of this letter and the attachments. This commitment will be
effective upon receipt of (1) your check for $50,000.00, and (2) the signed
letter, by which you accept this commitment and agree to issue to Mellon, on or
before November 15, 1996, a warrant to purchase 397.33 (pre-split) shares of NCO
common stock as described in the attached Outline of Terms.

This offer will expire on September 10, 1996, unless previously accepted in the
manner evidenced above.

If this offer is accepted but this transaction does not close on or before
November 15, 1996, Mellon's commitment will expire.


We look forward to concluding this transaction and appreciate the opportunity of
presenting this proposal.

Very truly yours,




/s/  Liz A. Mellace  
- -----------------------------
Liz A. Mellace 
Assistant Vice President


<PAGE>






NCO Group, Inc. & Subsidiaries
September 6, 1996
Page 2








AGREED AND ACCEPTED BY:







    /s/ Michael J. Barrist
- --------------------------------------------
NCO Group, Inc. & Subsidiaries




September 6, 1996
- ------------------
Date







cc: W.M. Means
Enclosure


<PAGE>







                                MELLON BANK, N.A.
                         NCO GROUP, INC. & SUBSIDIARIES
                                OUTLINE OF TERMS

Borrower:                       NCO Group, Inc. & Subsidiaries (NCO)

Loan Facility:                  $25,000,000 Revolving Line of Credit

Purpose:                        Acquisition financing and working capital.

Facility Fee:                   Closing fee of $100,000. $50,000 upon the
                                acceptance of a commitment, with the remainder
                                at closing. As additional consideration for
                                extending this commitment, NCO shall issue an
                                additional warrant to Mellon to purchase 397.33
                                (pre-split) shares of NCO common stock at the
                                IPO price. If there is no IPO within 6 months
                                of closing, the shares will be issued at 1.5X
                                the latest (Coopers & Lybrand) valuation. NCO
                                shall also provide Mellon with one Demand
                                Registration for these shares, not to be
                                executed less than 12 months after the company's
                                IPO. The warrant shall be issued to Mellon on
                                the earlier of (i) the closing date, or (ii) if
                                the transaction contemplated by this commitment
                                is not completed, November 15, 1996. All
                                expenses of the registration shall be paid by
                                NCO.

Commitment Fee:                 3/8% on the unused portion of the Revolver,
                                payable monthly in arrears.

Collateral:                     All borrowings will be secured by (1) a blanket
                                lien on all business assets of NCO (excluding
                                cash held for clients), including but not
                                limited to accounts receivable, inventory,
                                general intangibles, and equipment now owned and
                                hereafter acquired, (2) a stock pledge of NCO
                                subsidiaries, and (3) an assignment of $2MM in
                                keyman life insurance on Michael Barrist {(1)
                                and (2) above shall also apply to acquired
                                properties}.

Interest Rate:                  Mellon Prime rate or 30 day Libor + 250 basis
                                points.

Term:                           Four years.

Amortization:                   Interest only, payable monthly.



<PAGE>




NCO Group, Inc. & Subsidiaries
Proposed Outline of Terms



Financial Covenants:         Borrowings shall be subject to the following
                             covenants:

                              1.  Interest Coverage, defined as EBIT divided by
                                  interest expense, to be maintained at a
                                  minimum of 4.0x.

                                  This requirement will be tested on a quarterly
                                  basis.

                              2.  Total Debt to EBITDA shall not exceed 2.5x.

                                  This requirement will be tested on a quarterly
                                  basis. (Current quarter EBITDA annualized.)

                              3.  NCO shall maintain a Minimum Net Worth equal
                                  to 90% of the post IPO net worth plus 90% of
                                  quarterly net income with no credit for
                                  losses. This figure will be adjusted for all
                                  equity issues.

                              4.  NCO shall maintain a Current Ratio of 0.5 to
                                  1.0 at all times. The bank revolver will be
                                  considered a current liability for purposes of
                                  this test.

Other Conditions:

         1.     Annual audited financial statements of NCO completed by a Big 6
                accounting firm, accompanied by all accountant's management
                letters within 90 days of the close of NCO's fiscal year end
                (NCO shall require management letters with all annual audits);
                NCO's annual budget to be provided within 45 days after the
                start of each fiscal year.

         2.     Monthly internal consolidating financial statements of NCO
                within 30 days of each month end.

         3.     NCO shall be required to be in compliance with all the
                appropriate Federal, State and County environmental and other
                regulations governing the business of NCO, now and in the
                future.

         4.     NCO shall provide an accounts receivable aging according to
                Mellon's request within 30 days of each month end.

         5.     NCO shall provide an accounts payable aging report according to
                Mellon's request within 30 days of each month end.



                                          2



<PAGE>



NCO Group, Inc. & Subsidiaries
Proposed Outline of Terms

         6.     Capital expenditures (excludes acquisitions) shall not exceed
                $2,000,000 in any rolling four quarter period; NCO can carry
                forward a maximum of $750,000 in unspent capital expenditures
                per rolling four quarter period into future years. All leases,
                excluding real estate and car leases, shall be assumed to be
                capital leases for purposes of CAPEX calculations. Purchase
                money financing is permitted and will count toward the total.

         7.     NCO shall not materially alter the nature of its business as
                presently conducted.

         8.     All closing costs relating to the proposed facility, including
                but not limited to legal expenses will be borne by NCO, whether
                or not the transaction closes. Mellon shall obtain competitive
                bids from 3 approved law firms reasonably acceptable to Mellon
                and NCO and award the legal work with respect to this
                transaction to a mutually agreed upon firm.

         9.     NCO shall submit a quarterly covenant compliance certificate
                certified by the Chief Financial Officer.

         10.    NCO shall covenant that it will not incur, create, assume, or
                permit to exist any additional indebtedness, except as permitted
                for capital lease purchases in #6 above.

         11.    NCO shall provide Mellon evidence of insurance on all inventory
                and equipment of NCO and shall have Mellon named as loss payee.

         12.    NCO shall have no outstanding loans or advances or pledge any
                guarantees to third parties, including unconsolidated
                subsidiaries but not including consolidated subsidiaries, in
                excess of $50,000 at any point in time. This requirement
                excludes an outstanding note to the 1710/20, 1730 and 1740
                Sentry East Assoc. limited partnerships totaling $250,000.

         13.    NCO must maintain net trade A/R plus cash at a minimum level of
                50% of Mellon debt.

         14.    Michael Barrist will remain with NCO in his capacity as
                President/CEO during the term of the Mellon facility unless a
                replacement is hired that is reasonably satisfactory to Mellon
                Bank.

         15.    Acquisitions exceeding $5,000M in any rolling 12 month period,
                or acquisitions of companies that are not cash flow (EBITDA)
                positive after recasting for unusual expense items will be
                subject to Mellon's approval. All acquisitions shall be in the
                same or similar line of business and show historical and pro
                forma covenant compliance. Mellon may require third


                                        3



<PAGE>


NCO Group, Inc. & subsidiaries
Proposed Outline of Terms

                party verification of due diligence process on acquisitions
                subject to Mellon's approval.

         16.    Seller financing must be structured as unsecured, fully and
                permanently subordinate to Mellon debt in both principal and
                interest repayments, with no financial covenants; a permanent
                stand still provision shall apply in the event of a default on
                Mellon's debt. Current principal and interest payments may be
                made on seller debt as long as NCO is in full compliance with
                Mellon agreements.

         17.    NCO shall cap 30 day Libor at 9.5% for $3million for two years.

         18.    NCO shall not pay any dividends during the term of the Mellon
                facility.

Conditions of Lending:

         The credit facility will be available to NCO upon its fulfillment of
         such conditions as shall be satisfactory to Mellon. Such conditions
         shall include, without limitation, the following:

         1      Deliver to Mellon for its benefit a Security Agreement which
                shall be satisfactory to Mellon.

         2.     Mellon shall have received all other documents, instruments and
                proceedings which it reasonably requests and all such documents,
                instruments and proceedings shall be satisfactory to Mellon.

         3.     No adverse change shall occur in the financial condition of NCO
                as reflected in the financial Statements dated 6/30/96.

         4.     There shall be no adverse change in the business products or
                prospects of NCO prior to the loan closing.

         5      NCO shall (i) have raised a minimum of $24 million of net
                proceeds in an IPO, and (ii) have cash after repayment of
                Mellon outstandings and the company's final S-Corp. distribution
                of at least $8 million.

NCO shall covenant to:

         1.     Maintain its existence and its franchises and continue in full
                force and effect all authorizations and approvals required to
                conduct its business.

         2.     Pay its taxes and discharge its liabilities,


                                        4



<PAGE>



NCO Group, Inc. & Subsidiaries
Proposed Outline of Terms



         3.     Comply with all agreements to which it is party and by which it
                is bound and comply with all laws and regulations applicable to
                it.

Defaults:

         All amounts outstanding under the credit facility shall
         become immediately due and payable if any one or more of
         the following events or conditions occur:

         1.     NCO fails to pay interest or principal installment when due or
                fails to pay any other amount to Mellon when due.

         2.     NCO fails to perform or comply with any term or condition of the
                credit facility or the Security Agreement to be delivered to
                Mellon.

         3.     NCO fails to pay any other indebtedness for borrowed money when
                due beyond any applicable grace.

         4.     NCO voluntarily seeks protection under any bankruptcy or
                insolvency law or becomes the subject of any involuntary
                proceedings under any such law.

         5.     Any change in majority ownership of NCO.

Regulatory Requirements:

         Performance by Mellon of its obligations and commitments hereunder
         shall be subject to any applicable requirement of the Board of
         Governors of the Federal Reserve System or any other regulatory
         authority of competent jurisdiction.

Loan Documentation:

         The terms and conditions specified herein represent the principal terms
         and conditions which will be incorporated into appropriate loan
         documentation by such terms and conditions and are not intended to be
         an exhaustive description of the loan documentation which will contain
         additional provisions acceptable to NCO and Mellon.








                                        5



<PAGE>



NCO Group, Inc. & Subsidiaries
Proposed Outline of Terms


Fees and Expenses:

         The reasonable fees and out-of-pocket expenses of special counsel to
         Mellon incurred without limitation in connection with the preparation
         hereof and the negotiation, preparation and closing of the loan
         documentation and credit facility, as well as post closing fees and
         expenses which may be required due to any future amendments to the loan
         agreement, shall be for the account of NCO.


Agreed and Accepted:

NCO Group, Inc. & Subsidiaries

BY:   /s/ Michael J. Barrist                                 September 6, 1996
   ---------------------------------------                  -------------------
                                                                    Date



   ---------------------------------------
              Title









                                        6



<PAGE>


                            INDEMNIFICATION AGREEMENT

         This Indemnification Agreement ("Agreement") is made this _____ day of
September, 1996 by and between NCO FINANCIAL SYSTEMS, INC., a Pennsylvania
Corporation ("NCO") with a principal place of business at 1740 Walton Road, Blue
Bell, Pennsylvania, 19422, MANAGEMENT ADJUSTMENT BUREAU, INC. ("MAB"), a New
York corporation and CRAIG COSTANZO ("Costanzo") an individual with an address
of 331 Wellingwood, East Amherst, N.Y. 14051.

                                   BACKGROUND

         A. On or about July 18, 1996, NCO executed a certain stock purchase
agreement ("Stock Purchase Agreement") with Craig Costanzo pursuant to which NCO
agreed to purchase 100% of the stock of MAB.

         B. On or about August 5, 1994, MAB had executed a certain lease
agreement (as amended, hereinafter collectively "Lease Agreement") with THE
UNILAND PARTNERSHIP, L.P., a New York Limited Partnership ("Uniland"), pursuant
to which MAB leased from Uniland certain real property located in Amherst, New
York. In connection with the Lease Agreement, Costanzo executed a certain
Guarantee Agreement ("Guarantee") pursuant to which Costanzo agreed to guarantee
the obligations of MAB under the Lease Agreement.

         C. In connection with the Stock Purchase Agreement, Costanzo and NCO
agreed to use their best efforts to obtain a release of Costanzo's obligations
under the Guarantee. Although


<PAGE>


under no legal obligation to do so, NCO submitted a certain assignment
and assumption of guarantee agreement to Uniland on August 28, 1996, a copy of
which is attached hereto as Exhibit "A" and incorporated by reference herein
("Assumption Agreement").

         D. Uniland has advised NCO and Costanzo that as of the date of the
closing under the Stock Purchase Agreement, it is not in a position to execute
the Assumption Agreement.

         E. NCO assigned certain of its rights and obligations under the Stock
Purchase Agreement to NCO of New York, Inc. pursuant to the terms of a certain
assignment agreement dated _____________________, 1996.
                     
         F. Costanzo and NCO are desirous of consummating and closing the Stock
Purchase Agreement while agreeing to continue to use their best efforts to
obtain Uniland's consent to the terms and conditions contained in the Assumption
Agreement.

         NOW, THEREFORE, with the foregoing background being incorporated by
reference, and intending to be legally bound hereby, the parties hereto agree as
follows:

         1. NCO and Costanzo agree that for a period of 180 days following the
execution of this Agreement, they shall continue to use their best efforts to
cause Uniland to execute the Assumption Agreement.

         2. NCO agrees to pay Costanzo a sum not to exceed Ten Thousand Dollars
within ten (10) days of a presentation of

                                       2
<PAGE>


invoices for legal fees incurred by Costanzo for estate planning matters.

         3. NCO agrees to submit an application for an irrevocable letter of
credit in favor of Costanzo in an amount not to exceed $300,000.00 pursuant to
the terms of the (i) Application for Standby Letter of Credit and (ii) Letter of
Credit Agreement both of which are attached hereto as Exhibit "B" (collectively
"Letter of Credit").

         4. During the remaining term of the Lease Agreement, NCO and MAB agree
to indemnify and hold Costanzo harmless for all costs, damages, attorneys fees,
liabilities and expenses incurred by Costanzo arising out of or relating to any
claim made against Costanzo under the Guarantee; provided, however, that
Costanzo agrees to look to the Letter of Credit in the first instance to satisfy
NCO's and MAB's obligations hereunder. Costanzo acknowledges that NCO's and
MAB's obligation hereunder shall be limited solely to any claims made against
Costanzo under the Guarantee and shall not include an indemnification of any
other claims which may be made against Costanzo by Uniland or any other party.

         5. Costanzo acknowledges and agrees that NCO may alter, amend, or
modify the Assumption Agreement without the prior written consent of Costanzo;
provided, however, that NCO may not modify paragraph 12 of the Assumption
Agreement without the express written consent of Costanzo (which consent shall
not be unreasonably withheld).



                                       3
<PAGE>


         6. Costanzo and NCO acknowledge and confirm that the terms of paragraph
1 constitute an agreement to use the parties "best efforts" and shall in no way
constitute a legal and binding obligation on either party to take any action
with respect to the Assumption Agreement other than to continue to request that
Uniland execute the same and to entertain (in NCO's and Costanzo's sole and
absolute discretion) any modifications which Uniland may request.

         7. NCO agrees that if Uniland fails to release Costanzo from his
obligations under the Guarantee prior to the expiration of the Letter of Credit
then, NCO shall cause a replacement letter of credit(s) to be issued until the
earlier of (i) the date on which Uniland executes the Assumption Agreement or
(ii) expiration of the term of the Lease Agreement. If Uniland executes the
Assumption Agreement then, Costanzo agrees to return to NCO the original Letter
of Credit then outstanding and to execute such other documents as may be
necessary to release NCO of its obligations to post the Letter of Credit
hereunder.

         8. This Agreement constitutes the entire understanding and agreement
among the parties with respect to the subject matter hereof. This Agreement
shall be governed by the laws of the State of New York. This Agreement shall be
binding upon and enure to the benefit of the parties and their respective
successors and assigns. No modification of this Agreement shall be effective
unless in writing and signed by authorized


                                       4
<PAGE>


representatives of the parties. No party has been induced to enter into this 
Agreement by any fact, representation, or a matter that is not expressly 
described in this Agreement.

         9. This Agreement may be executed in one or more counterpart copies,
all of which shall be deemed to constitute a single original instrument. If any
term or provision of this Agreement shall be determined by a Court of competent
jurisdiction to be unenforceable, such determination shall not effect or impair
the enforceability the remaining terms and provisions of this Agreement. Each
party to this Agreement has taken all requisite corporate action to execute,
deliver, and perform under this Agreement.

         10. THE PARTIES HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVE
ANY RIGHT EITHER OF THEN MAY HAVE BY A TRIAL BY JURY IN RESPECT TO ANY
LITIGATION ARISING OUT OF OR RELATED TO THIS AGREEMENT OR ANY COURSE OF CONDUCT,
DEALING, STATEMENT, OR ACTIONS OF ANY OF THE PARTIES, INCLUDING THE RESPECTIVE
OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS OR ATTORNEYS. THIS PROVISION
IS A MATERIAL INDUCEMENT FOR ALL PARTIES TO ENTER INTO THIS AGREEMENT.

         The parties hereto have executed this Agreement as of the date first
set forth above.

                                   NCO FINANCIAL SYSTEMS

                                   By: _______________________________
                                      Michael J. Barrist, President

                                   Attest: ___________________________
                                             Joshua Gindin

                                       5



<PAGE>


                                     MANAGEMENT ADJUSTMENT BUREAU, INC.


                                     By: _________________________________
                                               Michael J. Barrist


                                     Attest: _____________________________
                                                 Joshua Gindin


                                     _____________________________________
                                                 Craig Costanzo
 



<PAGE>
                       CONSENT OF INDEPENDENT ACCOUNTANTS




We consent to the inclusion in this registration statement on Form S-1 (File 
No. 333-11745) of our report dated February 16, 1996, except for notes 1,2,3,7 
and 13 for which the date is September 30, 1996 on our audits of the financial 
statements of NCO Group, Inc. as of December 31, 1994 and 1995 and for the 
three years in the period ended December 31, 1995. We also consent to the 
inclusion of our report dated August 20, 1996 on our audits of the financial 
statements of Management Adjustment Bureau, Inc. as of December 31, 1994, 1995
and June 30, 1996 and for the three years in the period ended December 31, 
1995 and the six months ended June 30, 1996. We also consent to the reference 
to our firm under the caption "Experts" and "Selected Financial and Operating
Data."


/s/ Coopers & Lybrand, L.L.P.
- -----------------------------
Coopers & Lybrand, L.L.P.

2400 Eleven Penn Center
Philadelphia, Pennsylvania
October 16, 1996


<PAGE>
                         CONSENT OF INDEPENDENT AUDITORS




We consent to the reference to our firm under the caption "Experts" and to the
use of our report dated January 16, 1996, with respect to the financial
statements of the Trans Union Corporation Collections Division included in 
Amendment No. 1 to the Registration Statement (Form S-1) and related Prospectus
of NCO Group, Inc. for the registration of 2,875,000 shares of its common
stock.




                                                     /s/ Ernst & Young LLP
                                                     -----------------------
                                                     Ernst & Young LLP



Chicago, Illinois
October 17, 1996


<PAGE>

                                                                  Exhibit 99.1


                               CONSENT OF PERSON
                              NAMED AS A DIRECTOR

         The undersigned hereby consents to being named as a person to become a
director of NCO Group, Inc. (the "Company") in the Company's Registration
Statement on Form S-1, relating to the registration for sale of 2,875,000 shares
of the Company's common stock, and in all amendments thereto filed with the
Securities and Exchange Commission.

                                            /s/ Eric Siegel
                                            ---------------

Dated:  October 16, 1996

<PAGE>

                                                                  Exhibit 99.2


                               CONSENT OF PERSON
                              NAMED AS A DIRECTOR

         The undersigned hereby consents to being named as a person to become a
director of NCO Group, Inc. (the "Company") in the Company's Registration
Statement on Form S-1, relating to the registration for sale of 2,875,000 shares
of the Company's common stock, and in all amendments thereto filed with the
Securities and Exchange Commission.

                                            /s/ Allen Wise
                                            --------------

Dated:  October 17, 1996



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