NCO GROUP INC
DEF 14A, 1998-05-28
CONSUMER CREDIT REPORTING, COLLECTION AGENCIES
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<PAGE>
                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549


                            SCHEDULE 14A INFORMATION
                Proxy Statement Pursuant to Section 14(a) of the
                Securities Exchange Act of 1934 (Amendment No. )

Filed by the Registrant /X/
Filed by a Party other than the Registrant / /

Check the appropriate box:

/ / Preliminary Proxy Statement
/ / Confidential, for Use of the Commission Only (as permitted by
    Rule 14a-6(e)(2))
/X/ Definitive Proxy Statement
/ / Definitive Additional Materials
/ / Soliciting Material Pursuant to 240.14a-11(c) or 240.14a-12


                                 NCO GROUP, INC.
- -----------------------------------------------------------------------------
                (Name of Registrant as Specified in Its Charter)


 -----------------------------------------------------------------------------
    (Name of Person(s) Filing Proxy Statement, if other than the Registrant)

Payment of Filing Fee (Check the appropriate box):

/ / No fee required
/ / Fee computed on table below per Exchange Act Rules 14a-6(i)(1) and 0-11.

    1) Title of each class of securities to which transaction applies:

       
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    2) Aggregate number of securities to which transaction applies:

       
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    3) Per unit price or other underlying value of transaction computed
       pursuant to Exchange Act Rule 0-11 (set forth the amount on which the
       filing fee is calculated and state how it was determined):

        
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    4) Proposed maximum aggregate value of transaction:

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/ / Fee paid previously with preliminary materials.
/ / Check box if any part of the fee is offset as provided by Exchange Act Rule
    0-11(a)(2) and identify the filing for which the offsetting fee was
    paid previously. Identify the previous filing by registration statement
    number, or the Form or Schedule and the date of its filing.

    1) Amount Previously Paid: 

    ___________________________________________________________________________
    2) Form, Schedule or Registration Statement No.:

    ___________________________________________________________________________
    3) Filing Party:

    ___________________________________________________________________________
    4) Date Filed:
                      
    ___________________________________________________________________________
 
<PAGE>

                                 NCO GROUP, INC.
                             515 Pennsylvania Avenue
                            Fort Washington, PA 19034

                            -------------------------

                    NOTICE OF ANNUAL MEETING OF SHAREHOLDERS

                           to be held on June 29, 1998

                           --------------------------

To the Shareholders of NCO Group, Inc.:

         The 1998 Annual Meeting of Shareholders of NCO Group, Inc. ("NCO" or
the "Company") will be held on Monday, June 29, 1998, at 1:00 p.m., prevailing
time, at the Philadelphia Marriott West, 111 Crawford Avenue, Conshohocken,
Pennsylvania, for the purpose of considering and acting upon the following:

         1. To elect two Class II directors to hold office for a term of three
years and until each of their respective successors is duly elected and
qualified, as more fully described in the accompanying Proxy Statement;

         2. To approve an amendment to the 1996 Stock Option Plan (the "1996
Plan"), as more fully described in the accompanying Proxy Statement; and

         3. To transact such other business as may properly come before the
Annual Meeting.

         Only shareholders of record at the close of business on May 22, 1998,
are entitled to notice of, and to vote at, the Annual Meeting or any adjournment
or postponement thereof.

         If the Annual Meeting is adjourned for one or more periods aggregating
at least 15 days because of the absence of a quorum, those shareholders entitled
to vote who attend the reconvened Annual Meeting, if less than a quorum as
determined under applicable law, shall nevertheless constitute a quorum for the
purpose of acting upon any matter set forth in this Notice of Annual Meeting.

         YOU ARE CORDIALLY INVITED TO ATTEND THE ANNUAL MEETING IN PERSON.
WHETHER OR NOT YOU EXPECT TO ATTEND THE ANNUAL MEETING IN PERSON, YOU ARE URGED
TO SIGN, DATE AND PROMPTLY RETURN THE ENCLOSED PROXY CARD. A SELF-ADDRESSED
ENVELOPE IS ENCLOSED FOR YOUR CONVENIENCE. NO POSTAGE IS REQUIRED IF MAILED IN
THE UNITED STATES.

                                          By Order of the Board of Directors




                                          MICHAEL J. BARRIST
                                          Chairman of the Board,
                                          President and Chief Executive Officer
Fort Washington, Pennsylvania
May 29, 1998


<PAGE>


                                 NCO GROUP, INC.
                             515 Pennsylvania Avenue
                            Fort Washington, PA 19034
                                 (215) 793-9300
                            ------------------------

                                 PROXY STATEMENT
                         ANNUAL MEETING OF SHAREHOLDERS

                             -----------------------


         The accompanying proxy is solicited by the Board of Directors of NCO
Group, Inc. ("NCO" or the "Company") for use at the 1998 Annual Meeting of
Shareholders (the "Meeting") to be held on Monday, June 29, 1998 at 1:00 p.m.,
prevailing time, at the Philadelphia Marriott West, 111 Crawford Avenue,
Conshohocken, Pennsylvania, and any adjournments or postponements thereof. This
Proxy Statement and accompanying proxy card are first being mailed to
shareholders on or about May 29, 1998.

         The cost of this solicitation will be borne by the Company. In addition
to solicitation by mail, proxies may be solicited in person or by telephone,
telegraph or teletype by officers, directors or employees of the Company,
without additional compensation. Upon request, the Company will pay the
reasonable expenses incurred by record holders of the Company's Common Stock who
are brokers, dealers, banks or voting trustees, or their nominees, for mailing
proxy material and annual shareholder reports to the beneficial owners of the
shares they hold of record.

         Only shareholders of record, as shown on the transfer books of the
Company, at the close of business on May 22, 1998 (the "Record Date"), are
entitled to notice of, and to vote at, the Meeting or any adjournment or
postponement thereof. On the Record Date, there were 13,391,884 shares of Common
Stock outstanding.

         Proxies in the form enclosed, if properly executed and received in time
for voting, and not revoked, will be voted as directed on the proxies. If no
directions to the contrary are indicated, the persons named in the enclosed
proxy will vote all shares of Common Stock "for" the election of the nominees
for director hereinafter named and "for" the approval of Proposal 2, as more
fully described herein. Sending in a signed proxy will not affect a
shareholder's right to attend the Meeting and vote in person since the proxy is
revocable. Any shareholder who submits a proxy has the power to revoke it by,
among other methods, giving written notice to the Secretary of the Company at
any time before the proxy is voted.

         The presence, in person or represented by proxy, of the holders of a
majority of the outstanding shares of Common Stock will constitute a quorum for
the transaction of business at the Meeting. All shares of the Company's Common
Stock present in person or represented by proxy and entitled to vote at the
Meeting, no matter how they are voted or whether they abstain from voting, will
be counted in determining the presence of a quorum. If the Meeting is adjourned
because of the absence of a quorum, those shareholders entitled to vote who
attend the adjourned Meeting, although constituting less than a quorum as
provided herein, shall nevertheless constitute a quorum for the purpose of
electing directors. If the Meeting is adjourned for one or more periods
aggregating at least 15 days because of the absence of a quorum, those
shareholders entitled to vote who attend the reconvened Meeting, if less than a
quorum as determined under applicable law, shall nevertheless constitute a
quorum for the purpose of acting upon any matter set forth in the Notice of
Annual Meeting.



<PAGE>



         Each share of Common Stock is entitled to one vote on each matter which
may be brought before the Meeting. The election of directors will be determined
by a plurality vote and the two nominees receiving the most "for" votes will be
elected. Approval of any other proposal will require the affirmative vote of a
majority of the shares cast on the proposal. Under the Pennsylvania Business
Corporation Law, an abstention, withholding of authority to vote or broker
non-vote, will not have the same legal effect as an "against" vote and will not
be counted in determining whether the proposal has received the required
shareholder vote.

         All information in this Proxy Statement has been adjusted to give
effect to a 3-for-2 stock split paid in December 1997.

                                   PROPOSAL 1

                              ELECTION OF DIRECTORS

         The Company's Bylaws provide that the Board of Directors shall consist
of not fewer than three nor more than seven directors, with the exact number
fixed by the Board of Directors.

         Following completion of the Company's initial public offering in the
fourth quarter of 1996, the Board of Directors was reorganized by increasing the
number of directors from three to five, appointing Eric S. Siegel and Allen F.
Wise as outside directors to fill the vacancies created by the increase and
dividing the Board into three classes. Class I consists of Mr. Michael J.
Barrist, whose term will expire at the Annual Meeting of Shareholders in the
year 2000; Class II consists of Messrs. Bernard R. Miller and Allen F. Wise,
whose terms will expire at the 1998 Annual Meeting of Shareholders; and Class
III consists of Messrs. Charles C. Piola and Eric S. Siegel, whose terms will
expire at the 1999 Annual Meeting of Shareholders. Directors whose terms are
expiring are elected by the shareholders to serve for three year terms.

         At the Meeting, shareholders will elect two Class II directors to serve
for a term of three years and until each of their respective successors is
elected and qualified. Unless directed otherwise, the persons named in the
enclosed proxy intend to vote such proxy "for" the election of the listed
nominee or, in the event of inability of the nominee to serve for any reason,
for the election of such other person as the Board of Directors may designate to
fill the vacancy. The Board has no reason to believe that the nominee will not
be a candidate or will be unable to serve.



                                      -2-
<PAGE>


         The following table sets forth information, as of the Record Date,
concerning the Company's directors and the nominees for election to the Board of
Directors. The director nominees, Bernard R. Miller and Allen F. Wise, were
nominated by the Board of Directors and currently serve as directors. The
nominees have consented to being named in the Proxy Statement and to serve if
elected.

<TABLE>
<CAPTION>

                                                                                        Director         Term 
             Name                 Age                      Position                       Since         Expires
- --------------------------------------------------------------------------------------------------------------------
<S>                                <C>        <C>                                          <C>            <C>
Michael J. Barrist                 37     Chairman of the Board, President and            1986           2000
                                          Chief Executive Officer

Charles C. Piola, Jr.              51     Executive Vice President and Director           1986           1999

Bernard R. Miller (1)              50     Executive Vice President, Development and       1996           1998
                                          Director

Eric S. Siegel (2)(3)              41     Director                                        1996           1999

Allen F. Wise (1)(2)(3)            55     Director                                        1996           1998
</TABLE>

- ----------
(1)      Nominee for director.
(2)      Member of the Compensation Committee.
(3)      Member of the Audit Committee.

         The following information about the Company's directors is based, in
part, upon information supplied by such persons.

         Michael J. Barrist has served as Chairman of the Board, President and
Chief Executive Officer of the Company since purchasing the Company in 1986. Mr.
Barrist was employed by U.S. Healthcare Inc. from 1984 to 1986, most recently as
Vice President of Operations, and was employed by Gross & Company, a certified
public accounting firm, from 1980 through 1984. Mr. Barrist is a certified
public accountant.

         Charles C. Piola, Jr. joined the Company in 1986 as Executive Vice
President, Sales and Marketing and has served as a director since that time.
Prior to joining NCO, Mr. Piola was the Regional Sales Manager for Trans World
Systems from 1983 to 1986 and IC Systems from 1979 to 1981, both of which were
accounts receivable management companies.

         Bernard R. Miller joined the Company as Senior Vice President of
Development in 1994 when NCO acquired B. Richard Miller, Inc. ("BRM"), a
Philadelphia-based accounts receivable management company owned principally by
Mr. Miller. Mr. Miller became a director in 1996 and an Executive Vice President
in September 1997. Prior to joining the Company, Mr. Miller served as President
and Chief Executive Officer of BRM since founding it in 1980.

         Eric S. Siegel was appointed to the Board of Directors of the Company
in December 1996. Mr. Siegel has been president of Siegel Management Company, a
management consulting firm, since 1983. Mr. Siegel also is an adjunct faculty
member at the Wharton School of the University of Pennsylvania and is co-author
of The Ernst & Young Business Plan Guide.

         Allen F. Wise was appointed to the Board of Directors of the Company in
December 1996. Mr. Wise has been a director and Chief Executive Officer of
Coventry Corporation, a managed care company, since October 1996. Prior thereto,
he was Executive Vice President of United Healthcare Corporation since October
1994, President of Wise Health Systems, a healthcare management company, from
September 1993 to October 1994, Chief Executive Officer of Keystone Health Plan
and Chief Operating Officer of 
                                       -3-
<PAGE>


Independence Blue Cross from September 1991 to September 1993 and Vice President
of US Healthcare, Inc. from April 1985 to September 1991. Mr. Wise is also a 
director of Transition Systems Inc.

Board of Directors, Committees and Attendance at Meetings

         The Board of Directors held eight meetings during 1997. Each director
attended 75% or more of the meetings of the Board and committees of which they
were members during 1997.

         The Board of Directors has appointed a Compensation Committee to make
recommendations to the Board of Directors concerning compensation for the
Company's executive officers; review general compensation levels for other
employees as a group; and take such other actions as may be required in
connection with the Company's compensation and incentive plans. During 1997, the
Compensation Committee held two meetings. The Report of the Compensation
Committee begins on page 7 of this Proxy Statement.

         The Board of Directors also has appointed an Audit Committee to make
recommendations concerning the engagement of independent public accountants;
review with the independent public accountants the plans for and scope of the
audit, the audit procedures to be utilized and the results of the audit; approve
the professional services provided by the independent public accountants; review
the independence of the independent public accountants; and review the adequacy
and effectiveness of the Company's internal accounting controls. The Audit
Committee held one meeting during 1997.

         The Board of Directors has not appointed a standing Nominating
Committee.

Director Compensation

         Each director of the Company who is not also an employee receives an
annual fee of $5,000 and a fee of $500 for each meeting of the Board or any
committee of the Board attended, plus reimbursement of expenses incurred in
attending meetings.

         Pursuant to the Company's Director Plan, as amended, each person who
was a non-employee director as of the date of the approval of amendments to the
Director Plan by the Board and each person who thereafter is first elected or
appointed to serve as a non-employee director of the Company automatically is
granted an option to purchase 15,000 shares of Common Stock at the fair market
value of the Common Stock on the date of the grant and each person who is
re-elected or continues as a non-employee director at each subsequent annual
meeting of shareholders (beginning with the 1997 Annual Meeting of Shareholders)
automatically is granted an option to purchase 3,000 shares of Common Stock at
the fair market value of the Common Stock on the date of grant. Each of Messrs.
Siegel and Wise received an option to purchase 15,000 shares of Common Stock at
an exercise price of $16.67 per share in April 1997 and an option to purchase
3,000 shares of Common Stock at an exercise price of $19.42 immediately
following the 1997 Annual Meeting of Shareholders. In addition, each of Messrs.
Siegel and Wise will receive an option to purchase 3,000 shares of Common Stock
immediately following the 1998 Annual Meeting of Shareholders, assuming, in the
case of Mr. Wise, that he is re-elected at such Meeting. All options granted
under the Director Plan are exercisable one year after the date of grant, except
that they become immediately exercisable upon a "change in control" as defined
in the Director Plan, and, unless terminated earlier by the terms of the option,
expire ten years after the date of grant.

        The Company has engaged Siegel Management Company to provide advisory
and consulting services with respect to prospective acquisitions by the Company.
The Company paid fees of $0 and

                                      -4-
<PAGE>


$250,000 to Siegel Management Company for services rendered in 1997 and 1998, 
respectively. Eric S. Siegel is a director of the Company and is the President 
and owner of Siegel Management Company.


                      BENEFICIAL OWNERSHIP OF COMMON STOCK

         The following table sets forth as of the Record Date, certain
information regarding the beneficial ownership of the Common Stock by: (i) each
person known by the Company to own beneficially more than 5% of the outstanding
Common Stock; (ii) each of the Company's directors and nominees for director;
(iii) each of the executive officers of the Company named in the Summary
Compensation Table; and (iv) the Company's directors, nominees for director and
executive officers as a group. Except as otherwise indicated, to the knowledge
of the Company, the beneficial owners of the Common Stock listed below have sole
investment and voting power with respect to such shares.
<TABLE>
<CAPTION>


                                                                   Shares Beneficially Owned(1)
                                                                  -------------------------------

              Name of Beneficial Owner                              Number                Percent
              ------------------------                              ------                -------
<S>                                                                <C>                     <C>
Michael J. Barrist (2)(3)..........................                2,632,690               19.6%

Joseph C. McGowan (4)..............................                   45,728                   *

Bernard R. Miller (5)..............................                  231,340                 1.7

Charles C. Piola, Jr. (2)(6).......................                1,193,573                 8.9

PNC Bancorp, Inc. (7)..............................                1,068,401                 8.0

Provident Investment Counsel, Inc. (8).............                  665,796                 5.0

Eric S. Siegel (9).................................                   33,586                   *

Steven L. Winokur (10).............................                  222,709                 1.7

Allen F. Wise (4)..................................                   19,500                   *

All directors and executive officers
         as a group (7 persons)(11)................                4,379,126                32.3

</TABLE>
- ---------
*Less than one percent.

(1)      The securities "beneficially owned" by a person are determined in
         accordance with the definition of "beneficial ownership" set forth in
         the regulations of the Securities and Exchange Commission and,
         accordingly, include securities owned by or for the spouse, children or
         certain other relatives of such person as well as other securities as
         to which the person has or shares voting or investment power or has the
         right to acquire within 60 days after the Record Date. The same shares
         may be beneficially owned by more than one person. Beneficial ownership
         may be disclaimed as to certain of the securities.

(2)      The  address  of  such  person  is  c/o  NCO  Group,  Inc.,  515
         Pennsylvania  Avenue,  Fort  Washington, Pennsylvania 19034.

(3)      Includes: (i) 253,288 shares of Common Stock owned by Mrs. Annette
         Barrist which Mr. Barrist has the sole right to vote pursuant to an
         irrevocable proxy, (ii) 77,119 shares held in trust for the benefit of
         members of Mrs. Annette Barrist's or Mr. Barrist's family for which Mr.
         Barrist is a co-trustee, and (iii) 7,500 shares issuable upon the
         exercise of options which are exercisable within 60 days after the
         Record Date. Excludes 179,160 shares held in trust for the benefit of
         Mr. Barrist's child, as to which Mr. Barrist disclaims beneficial
         ownership. Mrs. Annette Barrist is the mother of Michael J. Barrist.

(4)      Represents  shares  issuable upon the exercise of options which are
         exercisable  within 60 days after the Record Date.

(5)      Includes 30,000 shares  issuable upon the exercise of options which
         are  exercisable  within 60 days after  the Record Date.

(6)      Includes 5,000 shares issuable upon the exercise of options which are
         exercisable within 60 days after the Record Date. Excludes 179,160
         shares held in trust for the benefit of Mr. Piola's children, as to
         which Mr. Piola disclaims beneficial ownership.


                                      -5-
<PAGE>


(7)      Based upon a Schedule 13D, dated February 13, 1998, provided to the
         Company. The address of PNC Bancorp, Inc. is One PNC Plaza, 249 Fifth
         Avenue, Pittsburgh, PA 15265.

(8)      Based upon a Schedule 13D, dated February 10, 1998, provided to the
         Company. The address of Provident Investment Counsel, Inc. is 300 N.
         Lake Avenue, Suite 1001, Pasadena, CA 91101.

(9)      Includes 30,586 shares  issuable upon the exercise of options which
         are  exercisable  within 60 days after the Record Date.

(10)     Includes: (i) 179,160 shares held in trust for the benefit of Mr.
         Barrist's child for which Mr. Winokur is a co-trustee; (ii) 43,249
         shares issuable upon the exercise of options which are exercisable
         within 60 days after the Record Date; and (iii) 300 shares held in
         custody for the benefit of Mr. Winokur's minor children for which Mr.
         Winokur is custodian.

(11)     Includes: (i) 253,288 shares of Common Stock owned by Mrs. Barrist
         which Mr. Barrist has the sole right to vote pursuant to an irrevocable
         proxy, (ii) 77,119 shares held in trust for the benefit of members of
         Mrs. Barrist's and Mr. Barrist's family for which Mr. Barrist is a
         co-trustee, (iii) 179,160 shares held in trust for the benefit of Mr.
         Barrist's child for which Mr. Winokur is a co-trustee, (iv) an
         aggregate of 181,563 shares issuable upon exercise of options which are
         exercisable within 60 days after the Record Date, and (v) 300 shares
         held in custody for the benefit of Mr. Winokur's minor children for
         which Mr. Winokur is custodian. Excludes 179,160 shares held in trust
         for the benefit of Mr. Piola's children.

Section 16(a) Beneficial Ownership Reporting Compliance

         Section 16(a) of the Securities Exchange Act of 1934 requires the
Company's executive officers, directors and persons who beneficially own more
than ten percent of a registered class of the Company's Common Stock to file
with the Securities and Exchange Commission ("SEC") initial reports of ownership
and reports of changes in ownership of Common Stock and other equity securities
of the Company. Executive officers, directors and greater than ten percent
shareholders are required by SEC regulation to furnish the Company with copies
of all Section 16(a) forms they file.

         To the Company's knowledge, based solely on a review of the copies of
such reports furnished to the Company and written representations that no other
reports were required, all Section 16(a) filing requirements applicable to the
Company's executive officers, directors and greater than ten percent beneficial
shareholders were complied with during the year ended December 31, 1997.


                             EXECUTIVE COMPENSATION

Compensation Committee Report

         Prior to the completion of the Company's initial public offering in
November 1996, compensation decisions, including decisions with respect to
compensation for 1996, were made by the Board of Directors consisting of Messrs.
Barrist, Piola and Miller. In December 1996, the Board of Directors appointed a
Compensation Committee, consisting of Messrs. Barrist, Siegel and Wise, which
makes compensation decisions concerning the principal executive officers of the
Company. Mr. Barrist resigned from the Compensation Committee in June 1997.

         The policies of the Company's compensation program with respect to
executive officers are:

         (1) Provide compensation that will attract and retain superior
executive talent;

         (2) Support the achievement of the goals contained in the Company's
annual plan by linking a portion of the executive officer's compensation to the
achievement of such goals; and



                                      -6-
<PAGE>

         (3) Enhance shareholder value by the use of stock options to further
align the interests of the executive officers with those of shareholders.

         The Company's executive officer compensation program is comprised of
base salary, annual cash incentive compensation, long term incentive
compensation in the form of stock options, and various benefits generally
available to all full-time employees of the Company, including participation in
group medical and life insurance plans and a 401(k) plan. The Company seeks to
be competitive with compensation programs offered by companies of a similar size
within the accounts receivable management industry based on formal and informal
surveys conducted by the Company.

         Base Salary. In September 1996, the Company entered into five-year
employment agreements with Messrs. Barrist, Piola, Miller, Winokur and McGowan
pursuant to which they are entitled to receive annual base salaries of $275,000,
$225,000, $150,000, $150,000, and $125,000, respectively, adjusted each year in
accordance with the Consumer Price Index. The Board of Directors believes that
the base salaries established in the employment agreements were competitive with
base salaries offered by similarly situated public companies.

         Annual Incentive Compensation. Under the employment agreements, Mr.
Barrist is entitled to receive an annual bonus of $50,000 if the Company reaches
performance goals determined by the Board of Directors. He is also entitled to a
bonus of $100,000 if the Company's net income increases by 20% over the prior
year and a bonus equal to 5% of any increase in net income in excess of 20%, in
each case adjusted for dilution. Mr. Piola is eligible for an annual bonus of
$50,000, $75,000, or $100,000 if the Company's annual increase in net income
(adjusted for dilution) over the prior year exceeds 20%, 30%, or 40%,
respectively. Mr. Miller is entitled to a bonus equal to .00375 of the
annualized revenue resulting from companies acquired during the preceding year,
subject to a maximum bonus of $100,000. Messrs. Winokur and McGowan receive such
annual bonuses as are determined by the Board of Directors.

         Stock Options. The Company uses the 1996 Plan as a long-term incentive
plan for executive officers and key employees. The objectives of the 1996 Plan
are to align the long-term interests of officers, key employees and directors
of, and important consultants to, the Company with the shareholders by creating
a direct link between compensation and shareholder return and to enable such
persons to develop and maintain a significant long-term equity interest in the
Company. The Plan authorizes the Compensation Committee to award stock options
to the Company's officers, key employees, directors and important consultants.
In general under the 1996 Plan, options are granted with an exercise price equal
to the fair market value of the Common Stock on the date of grant and are
exercisable according to a vesting schedule determined by the Compensation
Committee at the time of grant. Information concerning option grants to certain
executive officers in 1997 is set forth in the Summary Compensation Table. For
information concerning option grants in 1998 in connection with the amendment to
the 1996 Plan, see "Proposal 2-- Approval of Amendment to the 1996 Stock Option
Plan."

         Determination of Compensation of Chief Executive Officer. Mr. Barrist's
annual base salary for 1997 was $275,000, pursuant to his employment agreement,
which was the same as the last annual salary in effect as of the end of 1996.
Mr. Barrist also was paid a bonus of $279,648 pursuant to his employment
agreement as a result of the achievement of certain performed goals and the
increase in the Company's net income to $7.1 million for 1997 from net income of
$2.5 million in 1996, a 178.4% increase.

         Policy with respect to Section 162(m) of the Internal Revenue Code.
Generally, Section 162(m) of the Internal Revenue Code of 1986, and the
regulations promulgated thereunder (collectively, "Section 162(m)"), denies a
deduction to any publicly held corporation, such as the Company, for certain


                                      -7-
<PAGE>

compensation exceeding $1,000,000 paid during a taxable year to the chief
executive officer and the four other highest paid executive officers, excluding,
among other things, certain performance-based compensation. The Compensation
Committee has considered the impact of Section 162(m) and, based on current
compensation levels of the executive officers of the Company, believes that it
will not have a material adverse effect on the Company in 1998.

         Members of the Board of Directors acting as the Compensation Committee
during 1997: Michael J. Barrist (through June 1997), Eric S. Siegel and Allen F.
Wise.





                                      -8-
<PAGE>



Summary Compensation Table

         The following table sets forth the compensation earned during each of
the last three years by the Chief Executive Officer and the four next most
highly compensated executive officers of the Company whose aggregate salaries
and bonuses exceeded $100,000 for services rendered in all capacities to the
Company during 1997.
<TABLE>
<CAPTION>


                                                                              Long-Term
                                                                            Compensation
                                                                             Awards (1)
                                                                           --------------
                                                   Annual Compensation      Securities
              Name and                             -------------------      Underlying           All Other
         Principal Position            Year       Salary($)    Bonus($)     Options (#)     Compensation($)(2)
        --------------------          ------      ---------    --------     -----------     ------------------

<S>                                    <C>          <C>          <C>                 <C>                   <C>
Michael J. Barrist                     1997         280,288      279,648             42,500                18,681
Chairman of the Board, President       1996         208,653       53,862(3)               -                 5,957
and Chief Executive Officer            1995         200,000      242,641                  -                 5,993

Charles C. Piola, Jr.                  1997         229,327      100,000             22,500                20,565
Executive Vice President and           1996         202,884       33,333(3)               -                16,413
Director                               1995         200,000      135,714                  -                15,835

Bernard R. Miller                      1997         152,885      100,000             22,500                 8,328
Executive Vice President,              1996         136,730       26,448(3)          75,000                 7,926
Development and Director               1995         130,000       21,645                  -                 5,955

Steven L. Winokur,                     1997         152,885       45,000             30,000                 1,541
Executive Vice President, Finance      1996         149,422       35,000             46,802                     -
and Chief Financial Officer            1995               -            -             49,886                     -

Joseph C. McGowan                      1997         138,942       45,000             30,000                10,696
Executive Vice President, and Chief    1996         117,000       18,000             62,400                 3,664
Operating Officer of the Company       1995         100,000       30,000             66,516                 5,088
and Chief Executive Officer of NCO
Financial Systems, Inc.
</TABLE>

- --------------

(1)      The  Company  did not grant any  restricted  stock  awards or stock
         appreciation  rights  during the year presented.

(2)      For 1997, consists of premiums for disability policies paid by the
         Company of $15,875, $14,607, $6,417, $0, and $8,397, a portion of the
         premiums for split-dollar life insurance policies paid by the Company
         of $431, $3,583, $0, $0 and $0 calculated in accordance with SEC
         regulations, and the Company matching contribution under the 401(k)
         Profit Sharing Plan of $2,375, $2,375, $1,911, $1,541, and $2,299, for
         the benefit of Messrs. Barrist, Piola, Miller, Winokur and McGowan,
         respectively.

(3)      These bonus amounts represent the bonuses earned by the respective
         officers from September 3, 1996, the date of the Company's termination
         of its status as an S Corporation under the Internal Revenue Code of
         1986, as amended, until December 31, 1996. No bonus was paid to these
         executive officers (who were also shareholders) for the period while
         the Corporation was an S Corporation in 1996. The total bonus amounts
         for 1996 for Mr. Barrist, Mr. Piola and Mr. Miller would have been
         $161,587, $100,000 and $79,343, respectively.



                                      -9-
<PAGE>

Option Grants in 1997

         The following table sets forth certain information concerning stock
options granted during 1997 to each of the executive officers of the Company
named in the Summary Compensation Table.

<TABLE>
<CAPTION>

                                                                                             Potential Realizable
                                                                                               Value at Assumed
                                                                                                Annual Rates of
                                                                                                  Stock Price
                                                                                                Appreciation for
                                                        Individual Grants                        Option Term (1)
                                        -------------------------------------------------   ----------------------
                                        Number of     Percent of
                                       Securities   Total Options
                                       Underlying     Granted to      Exercise
                                         Options     Employees in    Price Per   Expiration
                Name                     Granted      Fiscal Year      Share        Date         5%         10%
- ------------------------------------------------------------------------------------------------------ -----------
<S>                                       <C>             <C>             <C>         <C>        <C>        <C>
Michael J. Barrist                      22,500 (2)        5.4%         $  18.17    4/10/02    $ 69,858   $ 195,188
                                        20,000 (3)        4.8%            24.50   12/16/07     308,210     780,938

Charles C. Piola, Jr.                   15,000 (2)        3.6%            16.67    4/10/07     157,244     398,422
                                         7,500 (3)        1.8%            24.50   12/16/07     115,579     292,852

Bernard R. Miller                       15,000 (2)        3.6%            16.67    4/10/07     157,244     398,422
                                         7,500 (3)        1.8%            24.50   12/16/07     115,579     292,852

Steven L. Winokur                       15,000 (2)        3.6%            16.67    4/10/07     157,244     398,422
                                        15,000 (3)        3.6%            24.50   12/16/07     231,158     585,703

Joseph C. McGowan                       15,000 (2)        3.6%            16.67    4/10/07     157,244     398,422
                                        15,000 (3)        3.6%            24.50   12/16/07     231,158     585,703
</TABLE>
- -----------
(1)      Represents the difference between the market value of the Common Stock
         for which the option may be exercised, assuming that the market value
         of the Common Stock on the date of grant appreciates in value to the
         end of the ten-year option term at annualized rates of 5% and 10%,
         respectively, and the exercise price of the option. The rates of
         appreciation used in this table are prescribed by regulation of the SEC
         and are not intended to forecast future appreciation of the market
         value of the Common Stock.

(2)      These options were granted on 4/10/97 at the fair market value of the
         Common Stock on the date of grant (110% of the fair market value with
         respect to options granted to Mr. Barrist) and become exercisable in
         three equal annual installments beginning one year after the date of
         grant.

(3)      These options were granted on 12/16/97 at the fair market value of the
         Common Stock on the date of grant and become exercisable in three equal
         annual installments beginning one year after the date of grant.


                                      -10-
<PAGE>


Aggregated Option Exercises in 1997 and 1997 Year-End Option Values

         The following table sets forth certain information concerning stock
options exercised during 1997 by each of the executive officers of the Company
named in the Summary Compensation Table and the number of unexercised options
and the value of unexercised options at December 31, 1997 held by each of the
executive officers of the Company named in the Summary Compensation Table.

<TABLE>
<CAPTION>

                                                               Number of Securities          Value of Unexercised
                                                              Underlying Unexercised       In-the-Money Options at
                                                                     Options at              December 31, 1997(1)
                         Shares Acquired       Value             December 31, 1997               Exercisable/
        Name               on Exercise        Realized       Exercisable/Unexercisable          Unexercisable
- ----------------------- ------------------- ------------- -------------------------------- -------------------------
<S>                           <C>                <C>                    <C>                          <C>
Michael J. Barrist              --               --                 --/42,500                    --/$195,640

Charles C. Piola, Jr.           --               --                 --/22,500                    --/$145,635

Bernard R. Miller               --               --                25,000/72,500              $360,400/$866,435

Steven L. Winokur             17,238          $289,081             31,620/77,830             $649,862/$1,085,980

Joseph C. McGowan             21,588          $362,030             43,556/93,772             $899,898/$1,396,280
</TABLE>

- ---------
(1)      Represents the difference between the last sale price of the Common
         Stock on December 31, 1997 ($25.75 per share), as reported on the
         Nasdaq National Market, and the exercise price of in-the-money options,
         multiplied by the number of exercisable or unexercisable options held,
         as applicable.

Employment Agreements

         In September 1996, the Company entered into five-year employment
agreements with Messrs. Barrist, Piola, Miller, Winokur and McGowan pursuant to
which they are entitled to receive annual base salaries of $275,000, $225,000,
$150,000, $150,000, and $125,000, respectively, adjusted each year in accordance
with the Consumer Price Index. Mr. Barrist is entitled to receive an annual
bonus of $50,000 if the Company reaches performance goals determined by the
Board of Directors. He is also entitled to a bonus of $100,000 if the Company's
net income increases by 20% over the prior year and a bonus equal to 5% of any
increase in net income in excess of 20%, in each case adjusted for dilution. Mr.
Piola is eligible for an annual bonus of $50,000, $75,000, or $100,000 if the
Company's annual increase in net income (adjusted for dilution) over the prior
year exceeds 20%, 30%, or 40%, respectively. Mr. Miller is entitled to a bonus
equal to .00375 of the annualized revenue resulting from companies acquired
during the preceding year, subject to a maximum bonus of $100,000. Messrs.
Winokur and McGowan receive such annual bonuses as are determined by the Board
of Directors.

         Each of the employment agreements provides that, in the event of the
death of the employee or the termination of employment by the Company other than
"for cause" (as defined in the agreements), the Company shall continue to pay
the employee's full compensation, including bonuses, for the balance of the
employment term. In addition to a non-disclosure covenant, each employee
agreement also contains a covenant-not-to compete with the Company for a period
of two years following the date that the Company ceases to pay the employee any
compensation pursuant to the terms of the agreement.





                                      -11-
<PAGE>


Executive Salary Continuation Plan

         The Company has adopted an Executive Salary Continuation Plan which
provides beneficiaries of designated participants with a salary continuation
benefit in the event of the participant's death while employed by the Company.
Participants are selected by the Board of Directors of the Company. The salary
continuation payments range from a payment of $30,000 for 10 years after the
death of the participant to a payment of 50% to 100% of a participant's salary
for five years after the death of the participant. The plan is funded by
insurance maintained by the Company on the lives of the participants. Each of
Messrs. Barrist, Piola, Miller, Winokur and McGowan is a participant in this
Plan and their respective beneficiary will be entitled to receive 100% salary
continuation payments for five years in the event of their death.

Stock Option Plans

         In June 1995, the Company adopted, and the shareholders approved, the
Company's 1995 Stock Option Plan (the "1995 Plan"). In September 1996, the
Company adopted, and the shareholders approved, the 1996 Stock Option Plan (the
"1996 Plan") and the 1996 Non-Employee Director Stock Option Plan (the "Director
Plan" and collectively with the 1995 Plan and the 1996 Plan, the "Plans"). The
1996 Plan was amended by the Board in January 1997 and the Director Plan was
amended by the Board in April 1997, which amendments were approved by
shareholders in June 1997. The 1996 Plan was amended by the Board in 1998 (See
Proposal 2), subject to shareholder approval. The purpose of the Plans is to
attract and retain employees, non-employee directors, and independent
consultants and contractors and to provide additional incentive to them by
encouraging them to invest in the Common Stock and acquire an increased personal
interest in the Company's business. Payment of the exercise price for options
granted under the Plans may be made in cash, shares of Common Stock or a
combination of both. All options granted pursuant to the Plans are exercisable
in accordance with a vesting schedule which is set at the time of the issuance
of the option and, except as indicated below, may not be exercised more than ten
years from the date of grant. Options granted under the Plans will become
immediately exercisable upon a "change in control" as defined in the Plans.

         1995 Plan and 1996 Plan. All officers, directors, key employees,
independent contractors and independent consultants of the Company or any of its
current or future parents or subsidiaries are eligible to receive options under
the 1995 Plan and the 1996 Plan. These Plans are administered by the
Compensation Committee of the Board of Directors or, at the option of the Board
of Directors, the Board may administer the Plans. The Committee will select the
optionees and will determine the nature of the option granted, the number of
shares subject to each option, the option vesting schedule and other terms and
conditions of each option. The Board of Directors may modify or supplement these
Plans and outstanding options and may suspend or terminate these Plans, provided
that such action may not adversely affect outstanding options.

         The Company is authorized to issue 332,578 shares of Common Stock upon
the exercise of options granted under the 1995 Plan and 717,422 shares of Common
Stock upon the exercise of options granted under the 1996 Plan, which includes
1,000,000 shares of Common Stock subject to shareholder approval in connection
with the amendment of the 1996 Plan. Options granted under these Plans may be
incentive stock options intended to qualify under Section 422 of the Internal
Revenue Code of 1986, as amended (the "Code"), or options not intended to so
qualify, except that incentive stock options may only be granted to employees of
the Company. These Plans require the exercise price of incentive stock options
to be at least equal to the fair market value of the Common Stock on the date of
the grant. In the case of options granted to a shareholder owning, directly or
indirectly, in excess of 10% of the Common Stock, the option exercise price must
be at least equal to 110% of the fair market value of the Common Stock on the
date of grant and 



                                      -12-
<PAGE>



such option may not be exercised more than five years from the date of grant. 
The option price for non-qualified options, at the discretion of the 
Compensation Committee, may be less than the fair market value of the Common
Stock on the date of grant.

         All unexercised options terminate three months following the date on
which an optionee's employment by, or relationship with, the Company or any
parent or subsidiary of the Company, terminates other than by reason of
disability or death (but not later than the expiration date) whether or not such
termination is voluntary. Any option held by an employee who dies or who ceases
to be employed because of disability must be exercised by the employee or his
representative within one year after the employee dies or ceases to be an
employee (but not later than the scheduled termination date). Options are not
transferable otherwise than by will or the laws of descent and distribution. No
additional options may be granted under the 1995 Plan and no options may be
granted under the 1996 Plan after August 2006. No individual may receive options
under the 1995 Plan or the 1996 Plan for more than 90% of the total number of
shares of the Company's Common Stock authorized for issuance under such Plans.

         Director Plan. All non-employee directors automatically receive options
under the Director Plan. The Director Plan is administered by the Board of
Directors of the Company, including non-employee directors, who may modify,
amend, suspend or terminate the plan, other than the number of shares with
respect to which options are to be granted, the option exercise price, the class
of persons eligible to participate, or options previously granted.

         The Company is authorized to issue 150,000 shares of Common Stock upon
the exercise of options under the Director Plan. Options granted under the
Director Plan are not incentive stock options under Section 422 of the Code.
Each person who is first elected or appointed to serve as a non-employee
director of the Company automatically is granted an option to purchase 15,000
shares of Common Stock and automatically is granted an option to purchase 3,000
shares of Common Stock at each annual meeting of shareholders thereafter
provided that such person is re-elected or continues as a non-employee director.
Each of Messrs. Siegel and Wise received a grant of an option to purchase 15,000
shares of Common Stock in April 1997 at an exercise price of $16.67 per share, a
grant of an option to purchase 3,000 shares of Common Stock in June 1997
immediately following the 1997 Annual Meeting of Shareholders at an exercise
price of $19.42 per share, and will be granted an option to purchase 3,000
shares immediately following the 1998 Annual Meeting of Shareholders at the fair
market value of the Common Stock on the date of grant.

Stock Performance Graph

         The following graph shows a comparison of the cumulative total return
for the Company's Common Stock, the Nasdaq Stock Market and the NCO Composite
Index (defined below), assuming an investment of $100 in each on November 6,
1996, the date that the Company's Common Stock was first registered under the
Securities Exchange Act of 1934.

         The NCO Composite Index reflects the performance of the following
publicly traded companies in industries similar to that of the Company: The
Union Corporation ("Union"), FCA International Ltd. ("FCA"), APAC Teleservices,
Inc., Precision Response Corporation, TeleTech Holdings, Inc., Telespectrum
Worldwide, Inc., Sitel Corporation, ATC Communication Group, Inc., ICT Group,
RMH Teleservices, Inc. and Sykes Enterprises, Inc. Union was acquired by
Outsourcing Solutions, Inc. and is no longer a publicly traded company. The
Company acquired approximately 98.7% of the stock of FCA in May 1998.

         The beginning and end data points used for the performance graph are
listed below.


                                      -13-
<PAGE>

                             Stock Performance Graph

350 |-------------------------------------------------------------------------|
    |                                                                         |
    |                                                                         |
300 |-------------------------------------------------------------------*-----|
    |                                                                         |
    |                                                                         |
250 |-------------------------------------------------------------------------|
    |                                                                         |
    |                                                                         |
200 |-------------------------------------------------------------------------|
    |                                                                         |
    |                                                                         |
150 |-------------------------------------------------------------------------|
    |                                  *                                #     |
    |                                  #                                      |
100 |-------*#@---------------------------------------------------------------|
    |                                  @                                      |
    |                                                                         |
 50 |-------------------------------------------------------------------------|
    |                                                                   @     |
    |                                                                         |
  0 |-------------------------------------------------------------------------|
           11/6/96                    12/31/96                      12/31/97   
 

Performance Graph Data Points     11/6/96         12/31/96        12/31/97
- -----------------------------    ---------        -------         --------
NCO Group, Inc        *             100             130              297

Nasdaq Stock Market   #             100             104              126

NCO Composite Index   @             100              86              42

Source: Janney Montgomery Scott


                              CERTAIN TRANSACTIONS

Compensation Committee Interlocks and Insider Participation

         Prior to the completion of the Company's initial public offering in
November 1996, the Company did not have a Compensation Committee and
compensation decisions were made by the Board of Directors, consisting of
Messrs. Barrist, Piola and Miller, each of whom is also an executive officer of
the Company. In December 1996, the Board appointed Messrs. Siegel and Wise to
the Board and established a Compensation Committee consisting of Messrs.
Barrist, Siegel and Wise. Mr. Barrist resigned from the Compensation Committee
in June 1997. Certain transactions between the Company and the foregoing persons
are described below.

Real Estate Matters

         Prior to July 1997, the Company leased four facilities in Blue Bell,
Pennsylvania from limited partnerships of which Messrs. Barrist, Piola, Miller
and Mr. Barrist's mother were limited partners, except that, in certain
partnerships, an unaffiliated person was also a limited partner, and Mr. Barrist
was the sole shareholder of the corporate general partner. In July 1997, the
Company terminated its leases of the Blue Bell facilities and relocated such
offices to a 82,000 square foot facility located in Ft. Washington,
Pennsylvania. Under the Blue Bell leases, the Company paid the limited
partnerships owned by the persons named above approximately $231,636 for the
year ended December 31, 1997.

                                      -14-
<PAGE>

Distribution and Tax Indemnification Agreement

         In 1996, the Company entered into a distribution and tax
indemnification agreement with its shareholders as of September 3, 1996 (the
"Termination Date"), the date the Company terminated its status as an S
Corporation, which provided for: (i) the payment of estimated S Corporation
distributions, (ii) the adjustment of the S Corporation distributions based on
the final determination of the Company's actual undistributed S Corporation
earnings through the Termination Date, (iii) an indemnification by the Company
of such shareholders for any losses or liabilities with respect to any
additional taxes (including interest, penalties, legal and accounting fees and
any additional taxes resulting from any indemnification) resulting from the
Company's operations during the period in which it was an S Corporation (the "S
Corporation Period") and (iv) an indemnification by such shareholders of the
Company for the amount of any tax refund received by such shareholders due to a
reduction in their share of the Company's S Corporation taxable income for the S
Corporation Period less any taxes, interest or penalties imposed by any tax
authority on any distributions to such shareholders with respect to the S
Corporation Period in excess of such shareholder's share of taxable income of
the Company for the S Corporation Period.

Professional Services

         The Company has engaged Siegel Management Company to provide advisory
and consulting services with respect to prospective acquisitions by the Company.
The Company paid fees of $0 and $250,000 to Siegel Management Company for
services rendered in 1997 and 1998, respectively. Eric S. Siegel is a director
of the Company and is the President and owner of Siegel Management Company.


                                   PROPOSAL 2

               APPROVAL OF AMENDMENT TO THE 1996 STOCK OPTION PLAN

         In 1998, the Board of Directors approved an amendment (the "Amendment")
to the Company's 1996 Stock Option Plan (the "1996 Plan") to increase the number
of shares of Common Stock authorized for issuance under the Plan by 1,000,000
shares from 717,422 shares to 1,717,422 shares, subject to approval by the
shareholders of the Company. The 1996 Plan is discussed in "EXECUTIVE
COMPENSATION - Stock Option Plans". Under the 1996 Plan, of the 717,422 shares
of Common Stock authorized under the 1996 Plan, less than 20,000 shares were
available for future options grants at the end of 1997. The purpose of the
proposed increase is to provide sufficient shares for future option grants to
officers, employees, non-employee directors and independent consultants and
contractors of the Company, particularly in light of the recent acquisitions
effected by the Company and the additional resulting personnel. The Board of
Directors believes that the Company and its shareholders benefit significantly
from having the Company's key personnel receive options to purchase the
Company's Common Stock, and that the opportunity thus afforded such persons to
acquire Common Stock is an essential element of an effective management
incentive program. The Board of Directors also believes that stock options,
particularly incentive stock options, are valuable in attracting and retaining
highly qualified personnel and in providing additional motivation to such
personnel to use their best efforts on behalf of the Company and its
shareholders.

         To date, options to purchase 56,832 shares of Common Stock authorized
by the Amendment have been granted in 1998, subject to shareholder approval. For
information concerning grants of the additional options pursuant to the
Amendment to the 1996 Plan, see "OPTION GRANTS IN 1998." Information

                                      -15-
<PAGE>

concerning options granted in 1997 to the persons named in the Summary 
Compensation Table is set forth under "EXECUTIVE COMPENSATION - Option Grants in
1997" above.

         A summary of certain federal income tax consequences associated with
the 1996 Plan is set forth in "FEDERAL INCOME TAX CONSEQUENCES OF THE 1996
PLAN."

         There are two reasons for seeking shareholder approval of Proposal 2.
One is to satisfy a Nasdaq Stock Market requirement that requires companies
whose shares are reported on the Nasdaq National Market to obtain shareholder
approval of stock plans for directors, officers or key employees. The second
reason is to satisfy requirements of the Code which require shareholder approval
of the Amendment in order for options granted for the additional shares issuable
under the 1996 Plan to qualify as incentive stock options to the extent so
designated and for the 1996 Plan to satisfy one of the conditions of Section
162(m) applicable to performance-based compensation.

         If the shareholders do not approve Proposal 2, then the maximum number
of shares issuable under the Plan will remain at 717,422 shares and all grants
of options to purchase Common Stock authorized by Proposal 2 shall be null and
void.

         The Board of Directors recommends that you vote "FOR" approval of
Proposal 2.


                              OPTION GRANTS IN 1998

         Options to purchase a total of 76,000 shares of the Company's Common
Stock have been granted to date in 1998 to four employees of the Company (none
of whom are directors or executive officers of the Company) at exercise prices
from $22.00 to $26.00 per share. Of the options granted in 1998, options to
purchase a total of 56,832 shares were granted pursuant to the Amendment to the
1996 Plan described above. No determination has been made with respect to the
grant of options in 1998 authorized by the Amendment to any director, executive
officer or other employee of the Company.

         On May 26, 1998, the last sale price of the Common Stock was $23.50 per
share as reported on the Nasdaq National Market System.



                                      -16-
<PAGE>

                FEDERAL INCOME TAX CONSEQUENCES OF THE 1996 PLAN

         THE FOLLOWING INFORMATION IS NOT INTENDED TO BE A COMPLETE DISCUSSION
OF THE FEDERAL INCOME TAX CONSEQUENCES OF PARTICIPATION IN THE 1996 PLAN AND IS
QUALIFIED IN ITS ENTIRETY BY REFERENCE TO THE INTERNAL REVENUE CODE OF 1986, AS
AMENDED (THE ACODE@), AND THE REGULATIONS ADOPTED PURSUANT THERETO. THE
PROVISIONS OF THE CODE DESCRIBED IN THIS SECTION INCLUDE CURRENT TAX LAW ONLY
AND DO NOT REFLECT ANY PROPOSALS TO REVISE CURRENT TAX LAW. EACH PARTICIPANT WHO
ACQUIRES SHARES OF COMMON STOCK UNDER THE PLANS SHOULD CONSULT HIS OR HER OWN
TAX ADVISOR WITH RESPECT TO HIS OR HER INDIVIDUAL TAX POSITION AND THE EFFECT OF
ANY LEGISLATIVE REVISIONS ON SUCH POSITION.

         Options granted under the 1996 Plan may be incentive stock options
("Incentive Options") intended to qualify under Section 422 of the Internal
Revenue Code of 1986, as amended (the "Code"), or options not intended to so
qualify ("Non-Qualified Options").

Incentive Stock Options

         Generally, under the Code, an optionee will not realize taxable income
by reason of the grant or the exercise of an Incentive Option (see, however,
discussion of alternative minimum tax below). If an optionee exercises an
Incentive Option and does not dispose of the shares until the later of (i) two
years from the date the option was granted and (ii) one year from the date of
exercise, the entire gain, if any, realized upon disposition of such shares will
be taxable to the optionee as long-term or mid-term capital gain, and the
Company will not be entitled to any deduction. The reduced rate of tax (20%) on
certain net capital gains added to the Code by the Taxpayer Relief Act of 1997
requires a holding period of more than 18 months. If an optionee disposes of the
shares within the period of two years from the date of grant or one year from
the date of exercise (a "disqualifying disposition"), the optionee generally
will realize ordinary income in the year of disposition and the Company will
receive a corresponding deduction, in an amount equal to the excess of (1) the
lesser of (a) the amount, if any, realized on the disposition and (b) the fair
market value of the shares on the date the option was exercised over (2) the
option price. Any additional gain realized on the disposition will be long-term,
mid-term or short-term capital gain and any loss will be long-term, mid-term or
short-term capital loss. The optionee will be considered to have disposed of a
share if he sells, exchanges, makes a gift of or transfers legal title to the
share (except transfers, among others, by pledge, on death or to spouses). If
the disposition is by sale or exchange, the optionee's tax basis will equal the
amount paid for the share plus any ordinary income realized as a result of the
disqualifying disposition.

         The exercise of an Incentive Option may subject the optionee to the
alternative minimum tax. The amount by which the fair market value of the shares
purchased at the time of the exercise exceeds the option exercise price is an
adjustment for purposes of computing the so-called alternative minimum tax. In
the event of a disqualifying disposition of the shares in the same taxable year
as exercise of the Incentive Option, no adjustment is then required for purposes
of the alternative minimum tax, but regular income tax, as described above, may
result from such disqualifying disposition.

         An optionee who surrenders shares as payment of the exercise price of
his Incentive Option generally will not recognize gain or loss on his surrender
of such shares. The surrender of shares previously acquired upon exercise of an
Incentive Option in payment of the exercise price of another Incentive Option,
is, however, a "disposition" of such stock. If the incentive stock option
holding period requirements described above have not been satisfied with respect
to such stock, such disposition will be a disqualifying disposition that may
cause the optionee to recognize ordinary income as discussed above.


                                      -17-
<PAGE>

         Under the Code, all of the shares received by an optionee upon exercise
of an Incentive Option by surrendering shares will be subject to the incentive
stock option holding period requirements. Of those shares, a number of shares
(the "Exchange Shares") equal to the number of shares surrendered by the
optionee will have the same tax basis for capital gains purposes (increased by
any ordinary income recognized as a result of any disqualifying disposition of
the surrendered shares if they were incentive stock option shares) and the same
capital gains holding period as the shares surrendered. For purposes of
determining ordinary income upon a subsequent disqualifying disposition of the
Exchange Shares, the amount paid for such shares will be deemed to be the fair
market value of the shares surrendered. The balance of the shares received by
the optionee will have a tax basis (and a deemed purchase price) of zero and a
capital gains holding period beginning on the date of exercise. The Incentive
Stock Option holding period for all shares will be the same as if the option had
been exercised for cash.

Non-Qualified Options

         Generally, there will be no federal income tax consequences to either
the optionee or the Company on the grant of Non-Qualified Options granted
pursuant to the 1996 Plan or the Director Plan. On the exercise of a
Non-Qualified Option, the optionee (except as described below) has taxable
ordinary income equal to the excess of the fair market value of the shares
acquired on the exercise date over the option price of the shares. The Company
will be entitled to a federal income tax deduction (subject to the limitations
contained in Section 162(m)) in an amount equal to such excess, provided the
Company complies with applicable withholding and/or reporting rules.

         Upon the sale of stock acquired by exercise of a Non-Qualified Option,
optionees will realize long-term, mid-term or short-term capital gain or loss
depending upon their holding period for such stock. The reduced rate of tax
(20%) on certain net capital gains added to the Code by the Taxpayer Relief Act
of 1997 requires a holding period of more than 18 months. Capital losses are
deductible only to the extent of capital gains for the year plus $3,000 for
individuals.

         An optionee who surrenders shares in payment of the exercise price of a
Non-Qualified Option will not recognize gain or loss with respect to the shares
so delivered unless such shares were acquired pursuant to the exercise of an
Incentive Option and the delivery of such shares is a disqualifying disposition.
See "Federal Income Tax Consequences - Incentive Stock Options". The optionee
will recognize ordinary income on the exercise of the Non-Qualified Option as
described above. Of the shares received in such an exchange, that number of
shares equal to the number of shares surrendered will have the same tax basis
and capital gains holding period as the shares surrendered. The balance of the
shares received will have a tax basis equal to their fair market value on the
date of exercise and the capital gains holding period will begin on the date of
exercise.

Limitation on Company's Deduction

         Section 162(m) of the Code will generally limit to $1,000,000 the
Company's federal income tax deduction for compensation paid in any year to its
chief executive officer and its four highest paid executive officers, to the
extent that such compensation is not "performance based." Under Treasury
regulations, a stock option will, in general, qualify as "performance based"
compensation if it (i) has an exercise price of not less than the fair market
value of the underlying stock on the date of grant, (ii) is granted under a plan
that limits the number of shares for which options may be granted to an employee
during a specified period, which plan is approved by a majority of the
shareholders entitled to vote thereon, and (iii) is granted by a compensation
committee consisting solely of at least two independent directors. If a stock
option to an executive referred to above is not "performance based", the amount
that would otherwise be deductible by 


                                      -18-

<PAGE>



the Company in respect of such stock option will be disallowed to the extent 
that the executive's aggregate non-performance based compensation paid in the 
relevant year exceeds $1,000,000.


                              SHAREHOLDER PROPOSALS

         Shareholder proposals for the 1999 Annual Meeting of Shareholders must
be submitted to the Company by January 29, 1999 to receive consideration for
inclusion in the Company's Proxy Statement relating to the 1999 Annual Meeting
of Shareholders.


                         INDEPENDENT PUBLIC ACCOUNTANTS

         The Company's independent public auditors for 1997 and for 1998 are the
firm of Coopers & Lybrand, L.L.P., Philadelphia, Pennsylvania. A representative
of Coopers & Lybrand, L.L.P. is expected to be present at the Meeting and to be
available to respond to appropriate questions. The representative will have the
opportunity to make a statement if he so desires.


                   ANNUAL REPORT TO SHAREHOLDERS AND FORM 10-K

         This Proxy Statement is accompanied by the Company's Annual Report to
Shareholders for 1997. The Annual Report is not a part of the proxy solicitation
materials.

         EACH PERSON SOLICITED HEREUNDER CAN OBTAIN A COPY OF THE COMPANY'S
ANNUAL REPORT ON FORM 10-K FOR 1997 AS FILED WITH THE SECURITIES AND EXCHANGE
COMMISSION, WITHOUT CHARGE EXCEPT FOR EXHIBITS TO THE REPORT, BY SENDING A
WRITTEN REQUEST THEREFOR TO:

                                  NCO GROUP, INC.
                                  515 PENNSYLVANIA AVENUE
                                  FORT WASHINGTON, PA 19034
                                  ATTENTION: STEVEN L. WINOKUR,
                                             EXECUTIVE VICE PRESIDENT, FINANCE
                                             AND CHIEF FINANCIAL OFFICER



                                      -19-
<PAGE>

                                  OTHER MATTERS

         The Company is not presently aware of any matters (other than
procedural matters) which will be brought before the Meeting which are not
reflected in the attached Notice of the Meeting. The enclosed proxy confers
discretionary authority to vote with respect to any and all of the following
matters that may come before the Meeting: (i) matters which the Company does not
know, a reasonable time before the proxy solicitation, are to be presented at
the Meeting; (ii) approval of the minutes of a prior meeting of shareholders, if
such approval does not amount to ratification of the action taken at the
meeting; (iii) the election of any person to any office for which a bona fide
nominee named in this Proxy Statement is unable to serve or for good cause will
not serve; (iv) any proposal omitted from this Proxy Statement and the form of
proxy pursuant to Rules 14a-8 or 14a-9 under the Securities Exchange Act of
1934; and (v) matters incident to the conduct of the Meeting. In connection with
such matters, the persons named in the enclosed proxy will vote in accordance
with their best judgment.


                                        By Order of the Board of Directors


                                        MICHAEL J. BARRIST,
                                        Chairman of the Board,
                                        President and Chief  Executive Officer

Fort Washington, Pennsylvania
May 29, 1998


                                      -20-

<PAGE>

                                    APPENDIX

                                     PROXY

                                NCO GROUP, INC.

                 ANNUAL MEETING OF SHAREHOLDERS - JUNE 29, 1998

       SOLICITED ON BEHALF OF THE BOARD OF DIRECTORS OF NCO GROUP, INC.

     The undersigned hereby constitutes and appoints Steven L. Winokur and
Joseph C. McGowan, and each of them, as attorneys and proxies of the
undersigned, with full power of substitution, for and in the name, place and
stead of the undersigned, to appear at the Annual Meeting of Shareholders of
NCO Group, Inc. (the "Company") to be held on the 29th day of June, 1998, and
at any postponement or adjournment thereof, and to vote all of the shares of
the Company which the undersigned is entitled to vote, with all the powers and
authority the undersigned would possess if personally present.


     BOTH PROXY AGENTS PRESENT AND ACTING IN PERSON OR BY THEIR SUBSTITUTES
(OR, IF ONLY ONE IS PRESENT AND ACTING, THEN THAT ONE) MAY EXERCISE ALL THE
POWERS CONFERRED BY THIS PROXY. DISCRETIONARY AUTHORITY IS CONFERRED BY THIS
PROXY AS TO CERTAIN MATTERS DESCRIBED IN THE COMPANY'S PROXY STATEMENT.


                  (continued and to be signed on reverse side)


                            __FOLD AND DETACH HERE__
<PAGE>



THIS PROXY WILL BE VOTED AS DIRECTED. IF NO DIRECTIONS TO THE CONTRARY ARE
INDICATED, THE PROXY AGENTS INTEND TO VOTE FOR THE ELECTION OF ALL THE NOMINEES
LISTED IN PROPOSAL 1 AND FOR APPROVAL OF PROPOSAL 2.


                                                             Please mark   [X]
                                                            your votes as
                                                             indicated in
                                                             this example



PROPOSAL 1. The election of Bernard R. Miller and Allen F. Wise as Class II
directors of the Company to hold office for a term of three years and until
their respective successor is duly elected and qualified.



For all nominees listed
above (except as marked       To withhold authority to
   to the contrary),          vote for all nominees,
    check this box:              check this box:

        [  ]                         [  ]  

To withhold authority to vote for any individual nominee, print that nominee's
name on the space provided below:
                         _______________________________

PROPOSAL 2. The amendment to the 1996 Stock Option Plan (the "1996 Plan") to
increase the number of shares that may be issued under the 1996 by 1,000,000 
shares, as more fully described in the accompanying Proxy Statement; and


                    FOR              ABSTAIN               AGAINST

                   [  ]               [  ]                  [  ]


PROPOSAL 3. To transact such other business as may properly come before the
Annual Meeting.



                                    The undersigned hereby acknowledges receipt
                                    of the Company's 1997 Annual Report to
                                    Shareholders, Notice of the Company's 1998
                                    Annual Meeting of Shareholders and the Proxy
                                    Statement relating thereto.

                                    DATE:_______________________________ , 1998
                                             (Please date this Proxy)
                                    ___________________________________________

                                    ___________________________________________
                                                     Signature(s)


                                    It would be helpful if you signed your name
                                    exactly as it appears on your stock
                                    certificate(s), indicating any official
                                    position or representative capacity. If
                                    shares are registered in more than one name,
                                    all owners should sign.


             PLEASE DATE AND SIGN THIS PROXY AND RETURN IT PROMPTLY
                     IN THE ENCLOSED POSTAGE PAID ENVELOPE.




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