NCO GROUP INC
10-Q, 1998-08-14
CONSUMER CREDIT REPORTING, COLLECTION AGENCIES
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<PAGE>
                      SECURITIES AND EXCHANGE COMMISSION
                            WASHINGTON, D.C. 20549
                                   FORM 10-Q

/X/  Quarterly report pursuant to Section 13 or 15(d) of
     the Securities Exchange Act of 1934


     For the quarterly period ended June 30, 1998, or


/ /  Transition report pursuant to Section 13 or 15(d) of
     the Securities Exchange Act of 1934

     For the transition period from      to

- --------------------------------------------------------------------------------

                        COMMISSION FILE NUMBER 0-21639
- --------------------------------------------------------------------------------

                                NCO GROUP, INC.
- --------------------------------------------------------------------------------
            (Exact name of registrant as specified in its charter)

                                 PENNSYLVANIA
- --------------------------------------------------------------------------------
        (State or other jurisdiction of incorporation or organization)

            515 Pennsylvania Avenue, Fort Washington, Pennsylvania
- --------------------------------------------------------------------------------
                   (Address of principal executive offices)

                                  23-2858652
- --------------------------------------------------------------------------------
                     (IRS Employer Identification Number)

                                     19034
- --------------------------------------------------------------------------------
                                  (Zip Code)

                                 215-793-9300
- --------------------------------------------------------------------------------
              (Registrant's telephone number including area code)


- --------------------------------------------------------------------------------
             (Former name, former address and former fiscal year,
                        if changed since last report)

         Indicate by check mark whether the registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months, and (2) has been subject to such filing
requirements for the past 90 days.
                                 Yes X  No       
                                    ---   ---


         The number of shares outstanding of each of the issuer's classes of
common stock was 17,864,771 shares common stock, no par value, outstanding as of
July 31, 1998.



<PAGE>
                                NCO GROUP, INC.
                                     INDEX
                                                                            
                                                                         PAGE
                                                                         ----
Part I                       FINANCIAL INFORMATION

  Item 1   CONSOLIDATED FINANCIAL STATEMENTS (Unaudited)

           Consolidated Balance Sheets -
               December 31, 1997 and June 30, 1998                         3

           Consolidated Statements of Income -
               Three months and six months ended
               June 30, 1997 and 1998                                      4


           Consolidated Statements of Cash Flows -
               Six months ended June 30, 1997 and 1998                     5

           Notes to Consolidated Financial Statements                      6
           Pro Forma Consolidated Statement of Income -

               Six months ended June 30, 1998                              11

           Notes to Pro Forma Consolidated Statement of Income             12

  Item 2   MANAGEMENT'S DISCUSSION AND ANALYSIS OF
             FINANCIAL CONDITION AND RESULTS OF OPERATIONS                 13

PART II                                                                    18

  Item 1.  Legal Proceedings
  Item 2.  Changes in Securities
  Item 3.  Defaults Upon Senior Securities
  Item 4.  Submission of Matters to a Vote of Shareholders
  Item 5.  Other Information
  Item 6.  Exhibits and Reports on 8-K

                                     -2-
<PAGE>

Part 1 - Financial Information
Item 1 - Financial Statements
                                NCO GROUP, INC.
                          Consolidated Balance Sheets
                                  (Unaudited)
                 (Amounts in thousands, except per share data)
<TABLE>
<CAPTION>

                                                                          December 31,    June 30,
                                               ASSETS                         1997           1998
                                                                          ------------   ----------
<S>                                                                          <C>          <C>     
Current assets:
    Cash and cash equivalents                                                $ 29,539     $ 25,554
    Accounts receivable, trade, net of allowance for
         doubtful accounts of $365 and $617, respectively                      13,442       23,621
    Other current assets                                                        2,357        2,628
                                                                          ------------   ----------
         Total current assets                                                  45,338       51,803

Funds held in trust for clients

Property and equipment, net                                                     7,469       10,762

Other assets:
    Intangibles,  net of accumulated amortization                              46,403      123,045
    Deferred taxes                                                                  -       10,103
    Deposits on acquisitions                                                    1,650            -
    Other assets                                                                  776        4,561
                                                                          ------------   ----------
          Total other assets                                                   48,829      137,709
                                                                          ------------   ----------
Total assets                                                                $ 101,636    $ 200,274
                                                                          ============   ==========


                                LIABILITIES AND SHAREHOLDERS' EQUITY

Current liabilities:
    Long-term debt, current portion                                             $ 560      $ 1,463
    Capitalized lease obligations, current portion                                114          268
    Corporate taxes payable                                                       286        1,782
    Accounts payable                                                            1,913        3,185
    Accrued expenses                                                            3,074        4,475
    Accrued compensation and related expenses                                   2,844        4,418
    Accrued pension and other benefits, current portion                             -          995
    Unearned revenue, net of related costs                                        107          153
                                                                          ------------   ----------
         Total current liabilities                                              8,898       16,739

Funds held in trust for clients

Long-term liabilities:
    Long term debt, net of current portion                                      1,437            5
    Capitalized lease obligations, net of current portion                         248          760
    Deferred taxes                                                              1,691            -
    Accrued pension and other benefits, net of current portion                      -        6,706
    Unearned revenue, net of related costs                                         28            -

Commitments and contingencies

Shareholders' equity:
    Preferred stock, no par value, 5,000 shares authorized,
         no shares issued and outstanding
    Common stock,  no par value, 37,500 shares authorized,
        13,216 and 17,395 shares issued and outstanding, respectively.         80,249      161,902
    Unexercised warrants                                                        1,122          875
    Foreign currency translation adjustment                                         -         (266)
    Retained earnings                                                           7,963       13,553
                                                                          ------------   ----------
          Total shareholders' equity                                           89,334      176,064
                                                                          ------------   ----------
Total liabilities and shareholders' equity                                  $ 101,636    $ 200,274
                                                                          ============   ==========

The accompaning notes are an integral part of these consolidated financial statements.
</TABLE>

                                     -3-
<PAGE>

                                NCO GROUP, INC.
                       Consolidated Statements of Income
                                  (Unaudited)
                 (Amounts in thousands, except per share data)

<TABLE>
<CAPTION>

                                                       For the Three Months Ended   For the Six Months Ended
                                                                June 30,                     June 30,
                                                         ---------------------        --------------------
                                                            1997        1998             1997       1998
                                                         ---------    --------        --------   ---------
<S>                                                      <C>          <C>             <C>        <C>      
Revenue                                                  $  21,162    $ 38,990        $ 39,239   $  66,599
                                                                                   
Operating costs and expenses:                                                      
    Payroll and related expenses                            10,537      20,125          19,583      34,269
    Selling, general and administrative                                            
      expenses                                               6,760      11,286          12,691      19,854
    Depreciation and amortization expense                      827       1,533           1,543       2,688
                                                         ---------    --------        --------   ---------
         Total operating costs and expenses                 18,124      32,944          33,817      56,811
                                                         ---------    --------        --------   ---------
Income from operations                                       3,038       6,046           5,422       9,788
                                                                                   
Other income (expense):                                                            
    Interest and investment income                              69         260             162         492
    Interest expense                                          (247)       (631)           (422)       (710)
                                                         ---------    --------        --------   ---------
                                                              (178)       (371)           (260)       (218)
                                                         ---------    --------        --------   ---------
Income before provision for income taxes                     2,860       5,675           5,162       9,570
                                                                                   
Income tax expense                                           1,144       2,401           2,138       3,980
                                                         ---------    --------        --------   ---------
                                                                                   
Net  income                                              $   1,716    $  3,274        $  3,024   $   5,590
                                                         =========    ========        ========   =========
                                                                                   
Net income per share:                                                              
    Basic                                                $    0.16    $   0.22        $   0.28   $    0.40
                                                         =========    ========        ========   =========
    Diluted                                              $    0.15    $   0.22        $   0.27   $    0.39
                                                         =========    ========        ========   =========
                                                                                
Weighted average shares outstanding:
    Basic                                                   10,851      14,624          10,753      13,932
    Diluted                                                 11,448      15,158          11,339      14,479

The accompaning notes are an integral part of these consolidated financial statements.
</TABLE>

                                     -4-

<PAGE>

                                NCO GROUP, INC
                     Consolidated Statements of Cash Flows
                                  (Unaudited)
                 (Amounts in thousands, except per share data)

<TABLE>
<CAPTION>

                                                                    For the Six Months Ended
                                                                             June 30,
                                                                    -----------------------
                                                                        1997          1998
                                                                    ----------    ---------
<S>                                                                 <C>           <C>      
Cash flows from operating activities:
  Net income                                                        $    3,024    $   5,590
  Adjustments to reconcile net income
    to net cash provided by operating activities:
      Depreciation                                                         599          999
      Amortization of intangibles                                          944        1,692
      Provision for doubtful accounts                                       83           56
      Changes in assets and liabilities, net of acquisitions:
        Accounts receivable, trade                                        (892)      (1,345)
        Other current assets                                               348        1,247
        Deferred taxes                                                     106        1,160
        Other assets                                                        85          251
        Accounts payable                                                  (847)         129
        Corporate taxes payable                                          1,151        1,432
        Accrued expenses                                                 1,158       (1,788)
        Accrued compensation and related costs                             (37)        (410)
        Unearned revenue                                                   (73)        (134)
                                                                    ----------    ---------
             Net cash provided by operating activities                   5,649        8,879

Cash flows from investing activities:
  Purchase of property and equipment                                    (1,625)      (2,457)
  Net cash paid for acquisitions                                       (17,257)     (86,964)
                                                                    ----------    ---------
             Net cash used in investing activities                     (18,882)     (89,421)

Cash flows from financing activities:
  Repayment of notes payable                                              (203)        (664)
  Repayment of acquired notes payable                                        -       (4,653)
  Borrowings under credit agreement                                      8,350       74,000
  Repayment of borrowings under credit agreement                             -      (74,000)
  Payment of fees to acquire new debt                                        -          493
  Issuance of common stock, net                                              -       81,406
                                                                    ----------    ---------
             Net cash provided by financing activities                   8,147       76,582

Effect of exchange rate on cash                                              -          (25)
                                                                    ----------    ---------

Net decrease in cash and cash equivalents                               (5,086)      (3,985)

Cash and cash equivalents at beginning of period                        12,059       29,539
                                                                    ----------    ---------

Cash and cash equivalents at end of period                          $    6,973    $  25,554
                                                                    ==========    =========
The accompaning notes are an integral part of these consolidated financial statements.
</TABLE>

                                     -5-

<PAGE>

                                NCO GROUP, INC.
                  Notes to Consolidated Financial Statements
                                  (Unaudited)


1. Nature of Operations:


NCO Group, Inc. (the "Company") is a leading provider of accounts receivable
management and other outsoucred services. The Company's client base is comprised
of companies located throughout the United States, Canada, United Kingdom and
Puerto Rico in the financial services, healthcare, retail and commercial,
education, telecommunications, utilities and government sectors.

In June 1998, the Company completed a public offering (the "1998 Offering") of
4,329,110 shares of Common Stock at a price to the public of $21.50 per share,
including 4,000,000 shares issued by the Company, 180,000 shares sold by
management and related shareholders and 149,110 shares sold by certain
non-management shareholders. The proceeds of the offering, after underwriting
discounts and expenses, were approximately $81.1 million.

In July 1998, in connection with the underwriters' exercise of the
over-allotment option granted pursuant to the 1998 Offering at a price to the
public of $21.50 per share, the Company issued 469,366 shares and 180,000 shares
were sold by management and related shareholders. The proceeds from the
underwriters' exercise of the over-allotment option, after underwriting
discounts and expenses, were approximately $9.6 million.

2. Summary of Significant Accounting Policies:

   Interim Financial Information:

The accompanying consolidated financial statements have been prepared in
accordance with generally accepted accounting principles for interim financial
information and with the instructions for Form 10-Q and Rule 10-01 of Regulation
S-X. Accordingly, they do not include all of the information and footnotes
required by generally accepted accounting principles for complete financial
statements. In the opinion of management, all adjustments (consisting of only
normal recurring accruals) considered necessary for a fair presentation have
been included. Operating results for the three month and six month periods ended
June 30, 1998 are not necessarily indicative of the results that may be expected
for the year ending December 31, 1998 or for any other interim period. For
further information, refer to the consolidated financial statements and
footnotes thereto included in the Company's Annual Report on Form 10-K, as
amended, filed with the Securities and Exchange Commission on March 31, 1998.

   Principles of Consolidation:

The consolidated financial statements include the accounts of the Company and
its wholly-owned subsidiaries after elimination of significant intercompany
accounts and transactions.

   Revenue Recognition:

The Company generates revenues from contingency fees and contractual services.
Contingency fee revenue is recognized upon collection of funds on behalf of
clients. Contractual services revenue is deferred and recognized as services are
performed.

                                     -6-
<PAGE>

   Income Taxes:

The Company accounts for income taxes using Statement of Financial Accounting
Standards No. 109, "Accounting for Income Taxes." This standard requires an
asset and liability approach that takes into account changes in tax rates when
valuing the deferred tax amounts to be reported on the balance sheet. If it is
more likely than not that some or all of a deferred tax asset will not be
realized, a valuation allowance is recognized.

   Credit Policy:

The Company has two types of arrangements under which it collects its
contingency fee revenue. For certain clients, the Company remits funds collected
on behalf of the client net of the related contingency fees while, for other
clients, the Company remits gross funds collected on behalf of clients and bills
the client separately for its contingency fees. Management carefully monitors
its client relationships in order to minimize its credit risk and generally does
not require collateral. In the event of collection delays from clients,
management may, at its discretion, change from the gross remittance method to
the net remittance method.

   Goodwill:

Goodwill represents the excess of purchase price over the fair market value of
the net assets of the acquired businesses. Goodwill is amortized on a
straight-line basis over 15 to 40 years. The Company periodically reviews the
recoverability of goodwill. In making such determination with respect to
goodwill, the Company evaluates the operating cash flows of the underlying
business that gave rise to such amount.

   Estimates Utilized in the Preparation of Financial Statements:

The preparation of financial statements in conformity with generally accepted
accounting principles requires management to make estimates and assumptions that
affect the reported amounts of assets and liabilities and disclosure of
contingent assets and liabilities at the date of the financial statements and
the reported amounts of revenues and expenses during the reporting period.
Actual results could differ from those estimates.

   Earnings Per Share:


All earnings per share computations and presentations are in accordance with
SFAS No. 128, "Earnings per Share."

3. Acquisitions:

On January 22, 1997, the Company purchased the outstanding stock of Goodyear &
Associates, Inc. ("Goodyear") for $5.4 million comprised of $4.5 million in cash
and a $900,000 convertible note. The Company recognized goodwill of $4.9
million.

On January 30, 1997, the Company purchased substantially all the assets of
Tele-Research Center, Inc. ("Tele-Research") for $2.2 million in cash including
contingent consideration paid. The Company recognized goodwill of $1.6 million.

On January 31, 1997, the Company purchased certain assets of CMS A/R Services
("CMSA/R"), the Collection Division of CMS Energy Corporation, for $5.1 million
in cash. The Company recognized goodwill of $3.2 million.

On February 2, 1997, the Company purchased certain assets and assumed certain
liabilities of the Collections Division of CRW Financial, Inc. ("CRWCD") for
$3.8 million in cash, 518,000 shares of common stock and warrants for 375,000
shares of common stock. The acquisition was valued at approximately $12.8
million. The Company recognized goodwill of $10.2 million.



                                     -7-
<PAGE>

On October 1, 1997, the Company purchased the outstanding stock of ADVANTAGE
Financial Services, Inc. and related companies ("AFS") for $2.9 million in cash,
46,000 shares of common stock and $1.0 million in notes payable. The acquisition
was valued at approximately $5.0 million. The Company recognized goodwill of
$5.1 million.

On October 1, 1997, the Company purchased the outstanding stock of Credit
Acceptance Corp. ("CAC") for $1.8 million in cash. The Company recognized
goodwill of $1.8 million.

On December 31, 1997, effective January 1, 1998, the Company purchased certain
assets of American Financial Enterprises, Inc. Collections Division ("AFECD")
for $1.7 million in cash. Cash paid for the acquisition of AFECD is included on
the Consolidated Balance Sheet at December 31, 1997 under the caption "Deposits
on acquisitions." The Company recognized goodwill of $2.1 million.

On February 6, 1998, the Company purchased certain assets of The Response Center
("TRC"), which was an independent division of TeleSpectrum Worldwide, Inc., for
$15.0 million in cash plus an earn-out based on the value of the Company's
market research business at December 31, 1998. The Company recognized goodwill
of $13.9 million.

On May 5, 1998, the Company purchased all of the outstanding common shares of
FCA International Ltd. ("FCA") at $9.60 per share, Canadian (equivalent to $6.77
in U.S. dollars based upon the exchange rate at the date of the agreement). The
acquisition was valued at approximately $69.9 million. The allocation of the
fair market value to the acquired assets and liabilities of FCA was based on
preliminary estimates and is subject to change. The Company recognized goodwill
of $69.8 million.

On July 1, 1998, the Company purchased all of the outstanding stock of
MedSource, Inc. ("MedSource") for $17.7 million in cash. In connection with the
acquisition, the Company repaid debt of $17.3 million. The Company financed the
acquisition with $25.5 million of borrowings under the Company's revolving
credit facility and with $9.5 million of the proceeds received in July 1998 from
the underwriters' exercise of the over-allotment option granted pursuant to the
1998 Offering. The Company expects to recognize goodwill of $36.3 million.

4. Comprehensive Income:

Effective January 1, 1998, the Company adopted Statement of Financial Accounting
Standards ("SFAS") No. 130, "Reporting Comprehensive Income." SFAS No. 130
establishes standards for the reporting and display of comprehensive income.
Comprehensive income consists of net income from operations, plus certain
changes in assets and liabilities that are not included in net income but are
reported as a separate component of shareholders' equity under generally
accepted accounting principles. The Company's comprehensive income is as follows
(amounts in thousands):

<TABLE>
<CAPTION>
                                                  For the three months      For the six months
                                                    ended June 30,            ended June 30,
                                                ----------------------    ---------------------   
                                                   1997       1998          1997         1998
                                                --------   -----------    -------     ---------  
<S>                                             <C>        <C>            <C>         <C>       
   Net income                                   $  1,716   $    3,274     $ 3,024     $   5,590 
                                                                         
   Foreign currency  translation adjustment            -         (266)          -          (266)
                                                --------   -----------    -------     ---------  
   Comprehensive income                         $  1,716   $    3,008     $ 3,024     $   5,324
                                                ========   ===========    =======     =========  
 Acquisitions:
</TABLE>

                                     -8-
<PAGE>


5. Funds Held in Trust for Clients:

In the course of the Company's regular business activities as an accounts
receivable management company, the Company receives clients' funds arising from
the collection of accounts placed with the Company. These funds are placed in
segregated cash accounts and are generally remitted to clients within 30 days.
Funds held in trust for clients of $8.1 million and $27.3 million at December
31, 1997 and June 30, 1998, respectively, have been shown net of their
offsetting liability for financial statement presentation purposes.


6. Long-term debt:

In March 1998, Mellon Bank, N.A. increased the revolving credit facility to
$75.0 million from $25.0 million and changed the interest rate from a fixed rate
of 2.5% over LIBOR to a variable rate ranging from LIBOR plus 0.75% to LIBOR
plus 2.0% (LIBOR was 5.75% at June 30, 1998) based on the Company's interest
coverage ratios. There were no outstanding borrowings as of December 31, 1997 or
June 30, 1998. The revolving credit line is collateralized by substantially all
the assets of the Company and includes certain financial covenants such as
maintaining minimum working capital and net worth requirements and includes
restrictions on, among other things, capital expenditures and distributions to
shareholders. The bank had received warrants to purchase an aggregate of 361,000
shares of the Company's Common Stock for establishing the credit facility
initially and for subsequent amendments to increase the Company's borrowing
capacity under such facility. In July 1997, the bank exercised 225,000 warrants
for Common Stock which were sold in the 1997 offering. The remainder of the
warrants were exercised in January 1998.

7. Earnings per share:

Basic earnings per share were computed by dividing the net income for the three
months and six months ended June 30, 1997 and 1998 by the weighted average
number of shares outstanding. Diluted earnings per share were computed by
dividing the net income, adjusted for the effects of interest expense
attributable to convertible debt, for the three months and six months ended June
30, 1997 and 1998 by the weighted average number of shares outstanding including
all dilutive potential common shares. All outstanding options, warrants and
convertible securities have been utilized in calculating diluted net income per
share only when their effect would be dilutive.

The reconciliation of basic to diluted earnings per share ("EPS") consists of
the following (amounts in thousands except EPS amounts):

<TABLE>
<CAPTION>
                                       For the three months ended        For the six months ended
                                  ----------------------------------  --------------------------------
                                   June 30, 1997      June 30, 1998    June 30, 1997    June 30, 1998
                                  ----------------  ----------------  ---------------  ---------------
                                  Shares     EPS     Shares    EPS    Shares    EPS    Shares    EPS
                                  ------  --------   ------  -------  ------  -------  ------  -------
<S>                               <C>     <C>        <C>     <C>      <C>     <C>      <C>     <C>    
Basic                             10,851  $   0.16   14,624  $  0.22  10,753  $  0.28  13,932  $  0.40
Dilutive effect of warrants           48         -       89        -      47        -      94        -
Dilutive effect of options           370     (0.01)     381        -     397    (0.01)    389    (0.01)
Dilutive effect of
  Convertible notes                  179         -       64        -     177        -      64        -
                                  ------  --------   ------  -------  ------  -------  ------  -------
Diluted                           11,448  $   0.15   15,158  $  0.22  11,339  $  0.27  14,479  $  0.39
                                  ======  ========   ======  =======  ======  =======  ======  =======

</TABLE>

                                     -9-
<PAGE>

8. Supplemental Cash Flow Information:

The following are supplemental disclosures of cash flow information for the six
months ended June 30 following (amounts in thousands):

                                                                1997     1998
                                                              -------- --------
    Noncash investing and financing activities:
        Fair value of assets acquired                         $ 7,987  $ 34,093
        Liabilities assumed from acquisitions                   3,400    19,732
        Convertible note payable, issued for acquisition          900         -
        Common stock issued for acquisition                     8,215         -
        Warrants issued for acquisitions                          875         -
        Warrants exercised                                          -       247


                                     -10-
<PAGE>

                                NCO GROUP, INC.
                  Pro Forma Consolidated Statement of Income
                    For the Six Months Ended June 30, 1998
                                  (Unaudited)
               (Amounts in thousands, except per share amounts)
<TABLE>
<CAPTION>
                                                                           Historical                          
                                                    -----------------------------------------------------
                                                    NCO Group,   The Response                               Acquisition
                                                        Inc.      Center (1)     FCA (1)    MedSource (1)   Adjustments (2) 
                                                    ----------   ------------   --------    -------------   ---------------
<S>                                                 <C>            <C>          <C>           <C>             <C>           
Revenue                                             $  66,599      $   788      $ 19,340      $ 11,109        $     -       
Operating costs and expenses:
    Payroll and related expenses                       34,269          429        14,267         6,140         (2,780)      
    Selling, general and administrative expenses       19,854          162         8,995         3,530         (2,732)      
    Depreciation and amortization expense               2,688            7         2,673           635         (1,773)      
                                                    ---------      -------      --------      --------        -------  
         Total operating costs and expenses            56,811          598        25,935        10,305         (7,285)      
                                                    ---------      -------      --------      --------        -------  
Income (loss) from operations                           9,788          190        (6,595)          804          7,285       
Other income (expense):
    Interest and investment income                        492            -           107             -            (69)      
                                                    ---------        
    Interest expense                                     (710)           -          (135)       (1,048)        (2,009)      
                                                    ---------      -------      --------      --------        -------  
                                                         (218)           -           (28)       (1,048)        (2,078)      
                                                    ---------      -------      --------      --------        -------  
Income (loss) before provision for income taxes         9,570          190        (6,623)         (244)         5,207       

Income tax expense (benefit)                            3,980            -           132           146           (866)      
                                                    ---------      -------      --------      --------        -------  
                                                    
Net  income (loss)                                  $   5,590      $   190      $ (6,755)(4)  $   (390)       $ 6,073       
                                                    =========      =======      ========      ========        =======    
Net income per share:                               
    Basic                                           $    0.40                                                               
                                                    =========                                                              
    Diluted                                         $    0.39                                                               
                                                    =========                                                              
Weighted average shares outstanding:                
    Basic                                              13,932                                                               
                                                    =========                                                              
    Diluted                                            14,479                                                               
                                                    =========                                                              
</TABLE>
                                                                          
                                                        

<PAGE>
                                 [RESTUBBED]

<TABLE>
<CAPTION>
                                                                                   Pro Forma    
                                                                    Offering          As        
                                                    Pro Forma      Adjustments(3)  Adjusted     
                                                    ---------      --------------  ---------
<S>                                                 <C>              <C>           <C>          
Revenue                                             $ 97,836         $     -       $ 97,836     
Operating costs and expenses:                                                                   
    Payroll and related expenses                      52,325               -         52,325     
    Selling, general and administrative expenses      29,809               -         29,809     
    Depreciation and amortization expense              4,230                          4,230     
                                                    --------         -------       --------                                
         Total operating costs and expenses           86,364               -         86,364     
                                                    --------         -------       --------                                
Income (loss) from operations                         11,472               -         11,472     
Other income (expense):                                                                         
    Interest and investment income                       530               -            530     
    Interest expense                                  (3,902)          2,769         (1,133)    
                                                    --------         -------       --------                                
                                                      (3,372)          2,769           (603)    
                                                    --------         -------       --------                                
Income (loss) before provision for income taxes        8,100           2,769         10,869     
                                                                                                
Income tax expense (benefit)                           3,392           1,108          4,500     
                                                    --------         -------       --------                                
Net  income (loss)                                  $  4,708         $ 1,661       $  6,369     
                                                    ========         =======       ========                                
Net income per share:                                                                           
    Basic                                           $   0.34(5)                    $   0.37(5)    
                                                    ========                       ========                                
    Diluted                                         $   0.33(5)                      $ 0.36(5)    
                                                    ========                       ========                                
Weighted average shares outstanding:                                                            
    Basic                                             13,932                         17,170(6) 
                                                    ========                       ========                                
    Diluted                                           14,479                         17,717(6) 
                                                    ========                       ========                                









The accompanying notes are an integral part of these pro forma consolidated financial statements.
</TABLE>
                                     -11-

<PAGE>


                                NCO GROUP, INC.
              Notes to Pro Forma Consolidated Statement of Income
                                  (Unaudited)


(1)  Gives effect to the acquisitions of The Response Center ("TRC") and FCA
     International Ltd. ("FCA") and the pending acquisition of MedSource, Inc.
     ("MedSource") as if they occurred on January 1, 1998.

(2)  Gives effect to: (i) the elimination of payroll and related expenses
     relating to certain redundant collection and administrative personnel costs
     immediately eliminated at the time of the TRC and FCA acquisitions and
     expenses identified during the due diligence process which were eliminated
     upon the closing of the MedSource acquisition; (ii) the elimination of
     certain rental expenses and related operating costs attributable to
     facilities which were closed upon the completion of the FCA acquisition and
     costs attributable to facilities that were identified during the due
     diligence process and closed upon the completion of the MedSource
     acquisition; (iii) the increase in amortization expense resulting from the
     TRC, FCA and MedSource acquisitions; (iv) the elimination of depreciation
     and amortization expense related to assets revalued or not acquired; (v)
     interest expense on borrowings related to the FCA and MedSource
     acquisitions; and (vi) the estimated income tax expense or benefit, after
     giving consideration to non-deductible goodwill expense.

(3)  Reflects the elimination of interest expense on debt assumed to be repaid
     with a portion of the proceeds from the Company's public offering of
     4,469,366 shares of Common Stock, including the 469,366 shares of Common
     Stock sold in July 1998 in connection with the underwriters' exercise of
     the over-allotment option, at the public offering price of $21.50 per
     share, net of underwriting discount and estimated offering expenses payable
     by the Company (the "1998 Offering").

(4)  Includes non-recurring charges of $5.7 million. $4.3 million of these
     expenses were incurred in connection with NCO's acquisition of FCA and were
     therefore eliminated for the purposes of calculating pro forma net income.
     $1.4 million of the expenses were not incurred in connection with NCO's
     acquisition of FCA but are non-recurring in nature and are not necessarily
     representative of FCA's future operating costs.

(5)  Includes $1.4 million of expenses which were not incurred in connection
     with NCO's acquisition of FCA but are non-recurring in nature and are not
     necessarily representative of FCA's future operating costs. Net income per
     share - basic and net income per share - diluted would have been $0.40 and
     $0.38, respectively, on a pro forma basis assuming these expenses had not
     been incurred. On a pro forma as adjusted basis, net income per share -
     basic and net income per share - diluted would have been $0.42 and $0.41,
     respectively, assuming these expenses had not been incurred.

(6)  Gives effect to the issuance of 4,469,366 shares of Common Stock, including
     the 469,366 shares of Common Stock sold in July 1998 in connection with the
     underwriters' exercise of the over-allotment option, in the 1998 Offering.


                                     -12-
<PAGE>
Item 2
                    Management's Discussion and Analysis of
                 Financial Condition and Results of Operations


     Certain statements included in this Report on Form 10-Q, other than
historical facts, are forward-looking statements (as such term is defined in
the Securities Exchange Act of 1934, and the regulations thereunder)
including, without limitation, statements as to the Company's objective to
grow through strategic acquisitions and internal growth, the Company's ability
to realize operating efficiencies in the integration of its acquisitions,
trends in the Company's future operating performance, the classification of
the Company's investment portfolio, and statements as to the Company's or
management's beliefs, expectations and opinions. Forward-looking statements
are subject to risks and uncertainties and may be affected by various factors
which may cause actual results to differ materially from those in the
forward-looking statements. In addition to the factors discussed in this
Report, certain risks, uncertainties and other factors, including, without
limitation the risk that the Company will not be able to realize operating
efficiencies in the integration of its acquisitions, risks associated with
growth and future acquisitions, fluctuations in quarterly operating results,
and the other risks detailed from time to time in the Company's filings with
the Securities and Exchange Commission, including the Company's Annual Report
on Form 10-K, filed on March 31, 1998, as amended, and the Company's
Registration Statement on Form S-3, filed on May 4, 1998, as amended, can
cause actual results and developments to be materially different from those
expressed or implied by such forward-looking statements.

     In analyzing whether to make, or to continue, an investment in the Company,
investors should consider, among other factors, certain risk factors and other
information contained in the Company's filings with the Securities and Exchange
Commission, including, without limitation, the Annual Report on Form 10-K filed
with the Securities and Exchange Commission on March 31, 1998, as amended and
the Company's Registration Statement on Form S-3 filed with the Securities and
Exchange Commission on May 4, 1998, as amended.

     A copy of the Annual Report on Form 10-K can be obtained, without charge
except for exhibits, by written request to Steven L. Winokur, Executive
Vice-President, Finance/CFO, NCO Group, Inc., 515 Pennsylvania Avenue, Ft.
Washington, PA 19034.

Three Months Ended June 30, 1998 Compared to Three Months Ended June 30, 1997

     Revenue. Revenue increased $17.8 million or 84.3% to $39.0 million for the
three months ended June 30, 1998 from $21.2 million for the comparable period in
1997. Of the increase, $5.5 million was attributable to the addition of new
clients and growth in business from existing clients. Revenue attributable to
the FCA International Ltd. ("FCA") acquisition completed in May 1998 represented
$8.7 million of the increase. In addition, $2.2 million of the increase was
attributable to the Collection Division of American Financial Enterprises, Inc.
("AFECD") and The Response Center ("TRC") acquisitions completed in the first
quarter of 1998 and $1.4 million of the increase was attributable to the
ADVANTAGE Financial Services, Inc. ("AFS") and the Credit Acceptance Corporation
("CAC") acquisitions completed in October 1997.

     Payroll and related expenses. Payroll and related expenses increased $9.6
million to $20.1 million for the three months ended June 30, 1998 from $10.5
million for the comparable period in 1997, and increased as a percentage of
revenue to 51.6% from 49.8%. Payroll and related expenses increased as a
percentage of revenue primarily as a result of FCA and the market research
division having higher payroll cost structures than that of the remainder of the
Company. In addition, the start up of a contract with the United States
Department of Education (the "DOE Contract") required the Company to hire and
train a certain number of collection personnel the cost of which was only
partially offset by revenues generated by the contract during its startup phase.
These higher costs were partially offset by lower payroll costs in the AFS and
CAC acquisitions and by spreading the cost of management and administrative
personnel over a larger revenue base.


                                     -13-
<PAGE>
     Selling, general and administrative expenses. Selling, general and
administrative expenses increased $4.5 million to $11.3 million for the three
months ended June 30, 1998 from $6.8 million for the comparable period in 1997,
but decreased as a percentage of revenue to 28.9% from 31.9%. The decrease as a
percentage of revenue was, in part, the result of additional operating
efficiencies obtained when selling, general and administrative expenses were
spread over a larger revenue base. In addition, a portion of the decrease was
attributable to the market research division having a lower selling, general and
administrative expense structure than that of the Company's core business. These
decreases as a percentage of revenue were partially offset by the higher cost
structures of acquired companies.

     Depreciation and amortization. Depreciation and amortization increased to
$1.5 million for the three months ended June 30, 1998 from $827,000 for the
comparable period in 1997. Of this increase, $262,000 was attributable to the
FCA acquisition, $284,000 was attributable to the TRC and AFECD acquisitions and
$87,000 was attributable to the AFS and CAC acquisitions. The remaining $40,000
consisted of depreciation resulting from normal capital expenditures incurred in
the ordinary course of business.

     Other income (expense). Interest and investment income increased $190,000
to $259,000 for the three months ended June 30, 1998 from $69,000 for the
comparable period in 1997. This increase was primarily attributable to the
investment of funds remaining from the Company's public offering completed in
July 1997 (the "1997 Offering") and the Company's public offering completed in
June 1998 (the "1998 Offering"), as well as an increase in operating funds and
funds held in trust for clients. Interest expense increased to $631,000 for the
three months ended June 30, 1998 from $247,000 for the comparable period in
1997. The increase was primarily attributable to the Company financing the May
1998 acquisition of FCA with $74.0 million of borrowings under its revolving
credit facility. In June 1998, the revolving credit facility was repaid with a
portion of the proceeds from the 1998 Offering.

     Income tax expense. Income tax expense increased to $2.4 million, or 42.3%
of income before taxes, for the three months ended June 30, 1998 from $1.1
million, or 40.0% of income before taxes, for the comparable period in 1997.
Income taxes were computed after giving effect to non-deductible goodwill
expenses resulting from certain of the acquired companies.

     Net income. Net income increased $1.6 million or 90.7% to $3.3 million
for the three months ended June 30, 1998 from $1.7 million for the comparable
period in 1997.

Six Months Ended June 30, 1998 Compared to Six Months Ended June 30, 1997

     Revenue. Revenue increased $27.4 million or 69.7% to $39.0 million for the
six months ended June 30, 1998 from $21.2 million for the comparable period in
1997. Of the increase, $11.3 million was attributable to the addition of new
clients and growth in business from existing clients. Revenue attributable to
the FCA acquisition completed in May 1998 represented $8.7 million of the
increase. In addition, $3.9 million of the increase was attributable to the
AFECD and TRC acquisitions completed in the first quarter of 1998 and $3.5
million of the increase was attributable to the AFS and the CAC acquisitions
completed in October 1997.

     Payroll and related expenses. Payroll and related expenses increased $14.7
million to $34.3 million for the six months ended June 30, 1998 from $19.6
million for the comparable period in 1997, and increased as a percentage of
revenue to 51.5% from 49.9%. Payroll and related expenses increased as a
percentage of revenue primarily as a result of FCA and the market research
division having higher payroll cost structures than that of the remainder of the
Company. In addition, the start up of the DOE Contract required the Company to
hire and train a certain number of collection personnel the cost of which was
only partially offset by revenues generated by the contract during its startup
phase. These higher costs were partially offset by lower payroll costs in the
AFS and CAC acquisitions and by spreading the cost of management and
administrative personnel over a larger revenue base.

     Selling, general and administrative expenses. Selling, general and
administrative expenses increased $7.2 million to $19.9 million for the six
months ended June 30, 1998 from $12.7 million for the comparable period in 1997,
and decreased as a percentage of revenue to 29.8% from 32.3%. The decrease as a
percentage of revenue was, in part, the result of additional operating
efficiencies obtained when selling, general and administrative expenses were
spread over a larger revenue base. In addition, a portion of the decrease was
attributable to the market research division having a lower selling, general and
administrative expense structure than that of the Company's core business. These
decreases as a percentage of revenue were partially offset by the higher cost
structures of acquired companies.

                                     -14-
<PAGE>

     Depreciation and amortization. Depreciation and amortization increased to
$2.7 million for the six months ended June 30, 1998 from $1.5 million for the
comparable period in 1997. Of this increase, $262,000 was attributable to the
FCA acquisition, $515,000 was attributable to the TRC and AFECD acquisitions and
$176,000 was attributable to the AFS and CAC acquisitions. The remaining
$247,000 consisted of depreciation resulting from normal capital expenditures
incurred in the ordinary course of business.

     Other income (expense). Interest and investment income increased $329,000
to $491,000 for the six months ended June 30, 1998 from $162,000 for the
comparable period in 1997. This increase was primarily attributable to the
investment of funds remaining from the 1997 Offering and the 1998 Offering, as
well as an increase in operating funds and funds held in trust for clients.
Interest expense increased to $710,000 for the six months ended June 30, 1998
from $422,000 for the comparable period in 1997. The increase was primarily
attributable to the Company financing the May 1998 acquisition of FCA with $74.0
million of borrowings under its revolving credit facility. In June 1998, the
revolving credit facility was repaid with a portion of the proceeds from the
1998 Offering.

     Income tax expense. Income tax expense increased to $4.0 million, or 41.6%
of income before taxes, for the six months ended June 30, 1998 from $2.1
million, or 41.4% of income before taxes, for the comparable period in 1997.
Income taxes were computed after giving effect to non-deductible goodwill
expenses resulting from certain of the acquired companies.

     Net income. Net income increased $2.6 million or 84.9% to $5.6 million for
the six months ended June 30, 1998 from $3.0 million for the comparable period
in 1997.

Liquidity and Capital Resources

     In July 1997, the Company completed the 1997 Offering, selling 2,166,000
shares of Common Stock and received net proceeds of approximately $40.4
million.

     In June 1998, the Company completed the 1998 Offering, selling 4,000,000
shares of Common Stock and received net proceeds of approximately $81.1
million.

     In July 1998, the Company sold 469,366 shares of Common Stock in connection
with the underwriters' exercise of the over-allotment option granted pursuant to
the 1998 Offering. The Company received net proceeds of approximately $9.6
million.

     Since 1996, the Company's primary sources of cash have been public
offerings, cash flows from operations and bank borrowings. Cash has been used
for acquisitions, purchases of equipment and working capital to support the
Company's growth.

     Cash provided by operating activities was $8.9 million during the six
months ended June 30, 1998, and $5.6 million for the comparable period in 1997.
The increase in cash provided by operations was primarily due to the increase in
net income to $5.6 million for the six months ended June 30, 1998 compared to
$3.0 million for the comparable period in 1997, and the decrease in other
current assets by $1.2 million for the six months ended June 30, 1998 compared
to $348,000 for the comparable period in 1997. In addition, the increase in cash
provided by operations was also attributable to the decrease in deferred taxes
by $1.2 million for the six months ended June 30, 1998 compared to $106,000 for
the comparable period in 1997, and the increase in accounts payable by $129,000
for the six months ended June 30, 1998 compared to a decrease of $847,000 for
the comparable period in 1997. These increases were partially offset by the
decrease in accrued liabilities by $1.8 million for the six months ended June
30, 1998 compared to an increase of $1.2 million for the comparable period in
1997

                                     -15-
<PAGE>

     Cash used in investing activities was $89.4 million during the six months
ended June 30, 1998, and $18.9 million for the comparable period in 1997. The
increase was primarily due to the cash portion of the purchase price paid for
the acquisitions of AFECD, TRC and FCA during the six months ended June 30, 1998
compared to the cash portion of the purchase price paid for the acquisitions of
Goodyear, Tele-Research, CMS A/R, and CRWCD during the first quarter of 1997. In
addition, during the six months ended June 30, 1998, capital expenditures were
$2.5 million compared to 1.6 million for the comparable period in 1997.

     Cash provided by financing activities was $76.6 million during the six
months ended June 30, 1998 compared to $8.1 million for the comparable period in
1997. The Company borrowed $74.0 million against its revolving credit facility
to finance the acquisition of FCA in May 1998. The Company repaid the borrowings
under the revolving credit agreement in June 1998 with a portion of the $81.1
million of net proceeds raised in the 1998 Offering.

     In March 1998, the Company's credit agreement was amended to, among other
things, increase the Company's revolving credit facility with Mellon Bank, N.A.
to provide for borrowings up to $75.0 million at an interest rate ranging from
LIBOR plus 0.75% to LIBOR plus 2.0% (LIBOR was 5.75% at June 30, 1998). The
Company has the right to permanently reduce the revolving credit facility by up
to $25 million. There were no outstanding borrowings as of December 31, 1997 or
June 30, 1998. The revolving credit line is collateralized by substantially all
the assets of the Company and includes certain financial covenants such as
maintaining minimum working capital and net worth requirements and includes
restrictions on, among other things, capital expenditures and distributions to
shareholders.

     On July 1, 1998, the Company purchased all of the outstanding stock of
MedSource, Inc. ("MedSource") for $17.7 million in cash. In connection with the
acquisition, the Company repaid debt of $17.3 million. The Company financed the
acquisition with $25.5 million of borrowings under the Company's revolving
credit facility and with $9.5 million of the proceeds received from the
underwriters' exercise of the over-allotment option granted pursuant to the 1998
Offering.

     The Company believes that funds generated from operations, together with
existing cash and available borrowings under its Credit Agreement will be
sufficient to finance its current operations and planned capital expenditure
requirements and internal growth at least through the next twelve months.
However, the Company could require additional debt or equity financing if it
were to make any other significant acquisitions for cash.

Year 2000 System Modifications

     NCO has implemented a program to evaluate and address the impact of the
year 2000 on its information systems in order to insure that its network and
software will manage and manipulate data involving the transition of dates from
1999 to 2000 without functional or data abnormality and without inaccurate
results related to such data. This program includes steps to: (a) identify
software that require date code remediation; (b) establish timelines for
availability of corrective software releases; (c) implement the fix to a test
environment and test the remediated product; (d) integrate the updated software
to NCO's production environment; (e) communicate and work with clients to
implement year 2000 compliant data exchange formats; and (f) provide management
with assurance of a seamless transition to the year 2000. The identification
phase is substantially complete and deliveries of the final software updates are
scheduled for the third quarter of 1998. Management expects to complete the
major portion of testing and acceptance procedures in 1998. The Company will
continue to coordinate the year 2000 compliance effort throughout the balance of
1998 and into 1999 to synchronize data exchange formats with clients.

     For the years 1998 and 1999, the Company expects to incur total pre-tax
expenses of approximately $200,000 to $250,000, per year. These costs are
associated with both internal and external staffing resources for the necessary
planning, coordination, remediation, testing and other expenses to prepare its
systems for the year 2000. However, a portion of these expenses will not be
incremental, but rather represent a redeployment of existing information
technology resources. The Company does not expect year 2000 compliance costs to
have a material adverse impact on the Company's business or results of
operations because the majority of the Company's software has been provided by
third-party vendors and the third-party vendors are incorporating the necessary
modifications as part of their normal system maintenance. The majority of the
costs will be incurred through the modification and testing of electronic data
interchange formats with the Company's clients and the testing of modifications
performed by its third-party vendors. The cost of planning and initial
remediation incurred through 1997 has not been significant.


                                     -16-
<PAGE>

     The Company does not expect the impact of the year 2000 to have a material
adverse impact on the Company's business or results of operations. No assurance
can be given, however, that unanticipated or undiscovered year 2000 compliance
problems will not have a material adverse effect on the Company's business or
results of operations. In addition, if the Company's clients or significant
suppliers and contractors do not successfully achieve year 2000 compliance, the
Company's business and results of operations and results of operations could be
adversely affected, resulting from, among other things, the Company's inability
to properly exchange and/or receive data with its clients.

Recent Accounting Pronouncements

     Effective January 1, 1998, the Company adopted Statement of Financial
Accounting Standards ("SFAS") No. 130, "Reporting Comprehensive Income." SFAS
No. 130 establishes standards for the reporting and display of comprehensive
income, requiring its components to be reported in a financial statement that is
displayed with the same prominence as other financial statements.

     In June 1997, the Financial Accounting Standards Board issued SFAS No. 131,
"Disclosures about Segments of an Enterprise and Related Information." SFAS No.
131 establishes standards for reporting financial information about operating
segments in annual financial statements and requires reporting of selected
information about operating segments in interim financial reports issued to
shareholders. It also establishes standards for related disclosures about
products and services, geographic areas, and major customer. The Company is
required to disclose this information for the first time it publishes its 1998
annual report. Management is in the process of evaluating the segment
disclosures for purposes of reporting under SFAS No. 131. Management has not
determined what impact the adoption of SFAS. No. 131 will have on the
consolidated results of operations, financial condition or cash flows of the
Company.

     In June 1998, the Financial Accounting Standards Board issued SFAS No. 133,
"Accounting for Derivative Instruments and Hedging Activities," which is
effective for the fiscal years beginning after June 15, 1999. SFAS No. 133
requires that an entity recognize all derivative instruments as either assets or
liabilities on its balance sheet at their fair value. Changes in the fair value
of derivatives are recorded each period in current earnings or other
comprehensive income, depending on whether a derivative is designated as part of
a hedge transaction, and, if it is, the type of hedge transaction. The Company
will adopt SFAS No. 133 by the first quarter of 2000. Due to the Company's
limited use of derivative instruments, SFAS No. 133 is not expected to have a
material impact on the consolidated results of operations, financial condition
or cash flows of the Company.

                                     -17-
<PAGE>


                          Part II. Other Information


Item 1. Legal Proceedings

     The Company is involved in legal proceedings from time to time in the
ordinary course of its business. Management believes that none of these legal
proceedings will have a materially adverse effect on the financial condition or
results of operations of the Company.

Item 2. Changes in Securities

     None - not applicable

Item 3. Defaults Upon Senior Securities

     None - not applicable

Item 4. Submission of Matters to a Vote of Shareholders

     The Annual Meeting of Shareholders of the Company was held on June 29,
1998. At the Annual Meeting, the Shareholders elected Bernard R. Miller and
Allen F. Wise for a term of three years as described below:

                  Name                 For               Withhold Authority
                  ----                 ---               ------------------
         Bernard R. Miller          10,230,655                38,665

         Allen F. Wise              10,230,205                39,115

     In addition, the terms of the following directors continued after the
Annual Meeting:

         Michael J. Barrist
         Charles C. Piola, Jr.
         Eric S. Siegel

     At the Annual Meeting, the Shareholders approved an amendment to the 1996
Stock Option Plan as follows:

               For         Against     Abstain    Broker Non-Vote
               ---         -------     -------    ---------------
           7,519,155      1,575,376    10,326       1,164,463
                    
Item 5. Other Information

     Pursuant to recent amendments to the proxy rules under the Securities
Exchange Act of 1934, as amended, the Company's shareholders are notified that
the deadline for providing the Company timely notice of any shareholder proposal
to be submitted for consideration at the Company's 1999 Annual Meeting of
Shareholders (the "Annual Meeting") will be January 29, 1999. As to all such
matters which the Company does not have notice on or prior to January 29, 1999,
the proxy solicited on behalf of the Board of Directors in connection with the
matters to be considered at such Annual Meeting will confer discretionary voting
authority on the persons designated in such proxy.

     Shareholder proposals for the 1999 Annual Meeting of Shareholders must be
submitted to the Company by January 29, 1999 to receive consideration for
inclusion in the Company's Proxy Statement relating to the 1999 Annual Meeting
of Shareholders.


                                     -18-
<PAGE>


Item 6. Exhibits and Reports on 8-K

   (a)  Exhibits
        10.1      1996 Stock Option Plan, as amended
        10.2      1996 Stock Option Plan for Non-Employee Directors, as amended
        27.1      Financial Data Schedule

   (b)  Reports on Form 8-K

        Date of Report    Item Reported
        4/22/98           Item 7 - No financial statements for The Response 
                               Center
        5/4/98            Item 5 - FCA International Ltd. tender offer and 
                               Item 7 - FCA International Ltd. 
                               financial statements
        5/12/98           Item 2 - FCA International Ltd. acquisition, Item 5 -
                               MedSource, Inc. acquisition, and
                               Item 7 - MedSource, Inc. financial statements
        7/2/98            Item 5 - MedSource, Inc. acquisition



<PAGE>



                                   Signatures

Pursuant to the requirement of the Securities Exchange Act of 1934, the
registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.




Date:    August 14, 1998                 By:  /s/ Michael J. Barrist
                                              ----------------------
                                              Michael J. Barrist
                                              Chairman of the Board, President
                                              and Chief Executive Officer
                                              (principal executive officer)



Date:    August 14, 1998                 By:  /s/ Steven L. Winokur
                                              ---------------------
                                              Steven L. Winokur
                                              Executive Vice President, Finance,
                                              Chief Financial Officer and
                                              Treasurer

<PAGE>

                                NCO GROUP, INC.
                            1996 STOCK OPTION PLAN

         1.       Purpose of Plan

         The purpose of this 1996 Stock Option Plan (the "Plan") is to provide
additional incentive to officers, key employees and directors of, and
important consultants to, NCO Group, Inc., a Pennsylvania corporation (the
"Company"), and each present or future parent or subsidiary corporation, by
encouraging them to invest in shares of the Company's common stock, no par
value ("Common Stock"), and thereby acquire a proprietary interest in the
Company and an increased personal interest in the Company's continued success
and progress. The Plan has been restated on August 4, 1998 to reflect: (i) an
increase in the authorized shares approved by the shareholders in June 1997,
(ii) the adjustments required by the 3-for-2 stock split paid in December 1997
and (iii) an increase in the authorized shares approved by the shareholders in
June 1998.

         2.       Aggregate Number of Shares

         1,717,422 shares of the Company's Common Stock shall be the aggregate
number of shares which may be issued under this Plan. Notwithstanding the
foregoing, in the event of any change in the outstanding shares of the Common
Stock of the Company by reason of a stock dividend, stock split, combination
of shares, recapitalization, merger, consolidation, transfer of assets,
reorganization, conversion or what the Committee (defined in Section 4(a)),
deems in its sole discretion to be similar circumstances, the aggregate number
and kind of shares which may be issued under this Plan shall be appropriately
adjusted in a manner determined in the sole discretion of the Committee.
Reacquired shares of the Company's Common Stock, as well as unissued shares,
may be used for the purpose of this Plan. Common Stock of the Company subject
to options which have terminated unexercised, either in whole or in part,
shall be available for future options granted under this Plan. No adjustment
shall be made with respect to the 46.56-for-1 stock split effected in
September 1996.

         3.       Class of Persons Eligible to Receive Options

         All officers, key employees and directors of, and important
consultants to, the Company and any present or future Company parent or
subsidiary corporation are eligible to receive an option or options under this
Plan, provided, however, that Incentive Stock Options (defined in Section
5(a)) may be issued only to persons who are employees of the Company or any
subsidiary corporation. The individuals who shall, in fact, receive an option
or options shall be selected by the Committee, in its sole discretion, except
as otherwise specified in Section 4 hereof. No individual may receive options
under this Plan for more than 90% of the total number of shares of the
Company's Common Stock authorized for issuance under this Plan.


<PAGE>

         4.       Administration of Plan

         (a) Prior to the registration of the Company's Common Stock under
Section 12 of the Securities Exchange Act of 1934, this Plan shall be
administered by the Company's Board of Directors and, after such registration,
by the Compensation Committee ("Committee") appointed by the Company's Board
of Directors provided, however, that at the option of the Board of Directors,
the Plan may be administered by the Board of Directors of the Corporation at
any time and from time to time. The Committee shall consist of a minimum of
two and a maximum of five members of the Board of Directors, each of whom
shall be a "Non-Employee Director" within the meaning of Rule 16b-3(b)(3)
under the Securities Exchange Act of 1934, as amended, or any future
corresponding rule, except that the failure of the Committee or of the Board
of Directors for any reason to be composed solely of Non-Employee Directors
shall not prevent an option from being considered granted under this Plan. The
Committee shall, in addition to its other authority and subject to the
provisions of this Plan, determine which individuals shall in fact be granted
an option or options, whether the option shall be an Incentive Stock Option or
a Non-Qualified Stock Option (as such terms are defined in Section 5(a)), the
number of shares to be subject to each of the options, the time or times at
which the options shall be granted, the rate of option exercisability, and,
subject to Section 5 hereof, the price at which each of the options is
exercisable and the duration of the option. The term "Committee", as used in
this Plan and the options granted hereunder, refers to the Board of Directors
prior to the registration of the Company's Common Stock under Section 12 of
the Securities Exchange Act of 1934 and, after such registration, to the
Committee or to the Board of Directors, if the Board elects to administer the
Plan as provided above.

                  (b) The Committee shall adopt such rules for the conduct of
its business and administration of this Plan as it considers desirable. A
majority of the members of the Committee shall constitute a quorum for all


                                       2

<PAGE>


purposes. The vote or written consent of a majority of the members of the
Committee on a particular matter shall constitute the act of the Committee on
such matter. The Committee shall have the right to construe the Plan and the
options issued pursuant to it, to correct defects and omissions and to
reconcile inconsistencies to the extent necessary to effectuate the Plan and
the options issued pursuant to it, and such action shall be final, binding and
conclusive upon all parties concerned. No member of the Committee or the Board
of Directors shall be liable for any act or omission (whether or not
negligent) taken or omitted in good faith, or for the exercise of an authority
or discretion granted in connection with the Plan to a Committee or the Board
of Directors, or for the acts or omissions of any other members of a Committee
or the Board of Directors. Subject to the numerical limitations on Committee
membership set forth in Section 4(a) hereof, the Board of Directors may at any
time appoint additional members of the Committee and may at any time remove
any member of the Committee with or without cause. Vacancies in the Committee,
however caused, may be filled by the Board of Directors, if it so desires.

         5.       Incentive Stock Options and Non-Qualified Stock Options

                  (a) Options issued pursuant to this Plan may be either
Incentive Stock Options granted pursuant to Section 5(b) hereof or
Non-Qualified Stock Options granted pursuant to Section 5(c) hereof, as
determined by the Committee. An "Incentive Stock Option" is an option which
satisfies all of the requirements of Section 422(b) of the Internal Revenue
Code of 1986, as amended (the "Code") and the regulations thereunder, and a
"Non-Qualified Stock Option" is an option which either does not satisfy all of
those requirements or the terms of the option provide that it will not be
treated as an Incentive Stock Option. The Committee may grant both an
Incentive Stock Option and a Non-Qualified Stock Option to the same person, or
more than one of each type of option to the same person. The option price for
Incentive Stock Options issued under this Plan shall be equal at least to the
fair market value (as defined below) of the Company's Common Stock on the date
of the grant of the option, provided, however, that if an Incentive Stock
Option is granted to an individual who, at the time the option is granted, is
deemed to own more than 10 percent of the total combined voting power of all
classes of stock of the Company or any subsidiary corporation of the Company
as more fully set forth in Section 422(b)(6) of the Code (after giving effect
to the ownership attribution rules of 422(c)(5) of the Code) (a "10%
Shareholder"), such option shall comply with the provisions of Section

                                       3

<PAGE>



422(c)(5) of the Code, including without limitation, requirements that the
option price shall not be less than 110 percent of the fair market value, as
determined by the Committee in accordance with its interpretation of the
requirements of Section 422 of the Code and the regulations thereunder, of the
Company's Common Stock on the date of grant of the option, and such option
shall not be exercisable after the expiration of five years from the date the
option is granted. The option price for Non-Qualified Stock Options issued
under this Plan may, in the sole discretion of the Committee, be less than the
fair market value of the Common Stock on the date of the grant of the option.
The fair market value of the Company's Common Stock on any particular date
shall mean the last reported sale price of a share of the Company's Common
Stock on any stock exchange on which such stock is then listed or admitted to
trading, or on the Nasdaq National Market or Nasdaq SmallCap Market, on such
date, or if no sale took place on such day, the last such date on which a sale
took place, or if the Common Stock is not then quoted on the Nasdaq National
Market or the Nasdaq SmallCap Market, or listed or admitted to trading on any
stock exchange, the average of the bid and asked prices in the
over-the-counter market on such date, or if none of the foregoing, a price
determined in good faith by the Committee to equal the fair market value per
share of the Common Stock.

                  (b) Subject to the authority of the Committee set forth in
Section 4(a) hereof, Incentive Stock Options issued to officers and key
employees pursuant to this Plan shall be issued substantially in the form set
forth in Appendix I hereof, which form is hereby incorporated by reference and
made a part hereof, and shall contain substantially the terms and conditions
set forth therein. Incentive Stock Options shall not be exercisable after the
expiration of ten years (five years in the case of 10% Shareholders) from the
date such options are granted, unless terminated earlier under the terms of
the option. At the time of the grant of an Incentive Stock Option hereunder,
the Committee may, in its discretion, amend or supplement any of the option
terms contained in Appendix I for any particular optionee, provided that the
option as amended or supplemented satisfies the requirements of Section 422(b)
of the Code and the regulations thereunder. Each of the options granted
pursuant to this Section 5(b) is intended, if possible, to be an "Incentive
Stock Option" as that term is defined in Section 422(b) of the Code and the
regulations thereunder. In the event this Plan or any option granted pursuant
to this Section 5(b) is in any way inconsistent with the applicable legal
requirements of the Code or the regulations thereunder for an Incentive Stock
Option, this Plan and such option shall be deemed automatically amended as of
the date hereof to conform to such legal requirements, if such conformity may
be achieved by amendment.

                  (c) Subject to the authority of the Committee set forth in
Section 4(a) hereof, Non-Qualified Stock Options issued to officers and other
key employees pursuant to this Plan shall be issued substantially in the form
set forth in Appendix II hereof, which form is hereby incorporated by
reference and made a part hereof, and shall contain substantially the terms
and conditions set forth therein. Subject to the authority of the Committee
set forth in Section 4(a) hereof, Non-Qualified Stock Options issued to
directors and important consultants pursuant to this Plan shall be issued
substantially in the form set forth in Appendix III hereof, which form is
hereby incorporated by reference and made a part hereof, and shall contain
substantially the terms and conditions set forth therein. Non-Qualified Stock
Options shall expire ten years after the date they are granted, unless
terminated earlier under the option terms. At the time of granting a
Non-Qualified Stock Option hereunder, the Committee may, in its discretion,

                                       4

<PAGE>


amend or supplement any of the option terms contained in Appendix II or
Appendix III for any particular optionee.

                  (d) Neither the Company nor any of its current or future
parent, subsidiaries or affiliates, nor their officers, directors,
shareholders, stock option plan committees, employees or agents shall have any
liability to any optionee in the event (i) an option granted pursuant to
Section 5(b) hereof does not qualify as an "Incentive Stock Option" as that
term is used in Section 422(b) of the Code and the regulations thereunder;
(ii) any optionee does not obtain the tax treatment pertaining to an Incentive
Stock Option; or (iii) any option granted pursuant to Section 5(c) hereof is
an "Incentive Stock Option."

         6.       Amendment, Supplement, Suspension and Termination

                  Options shall not be granted pursuant to this Plan after the
expiration of ten years from the date the Plan is adopted by the Board of
Directors of the Company. The Board of Directors reserves the right at any
time, and from time to time, to amend or supplement this Plan and outstanding
options granted under the Plan in any way, or to suspend or terminate the
Plan, effective as of such date, which date may be either before or after the
taking of such action, as may be specified by the Board of Directors;

                                       5

<PAGE>



provided, however, that such action shall not adversely affect holders of
options granted under the Plan prior to the actual date on which such action
occurred. If an amendment or supplement of this Plan is required by the Code
or the regulations thereunder to be approved by the shareholders of the
Company in order to permit the granting of "Incentive Stock Options" (as that
term is defined in Section 422(b) of the Code and regulations thereunder)
pursuant to the amended or supplemented Plan, such amendment or supplement
shall also be approved by the shareholders of the Company in such manner as is
prescribed by the Code and the regulations thereunder. If the Board of
Directors voluntarily submits a proposed amendment, supplement, suspension or
termination for shareholder approval, such submission shall not require any
future amendments, supplements, suspensions or terminations (whether or not
relating to the same provision or subject matter) to be similarly submitted
for shareholder approval.

         7.       Effectiveness of Plan

                  This Plan shall become effective on the date of its adoption
by the Company's Board of Directors, subject however to approval by the
holders of the Company's Common Stock in the manner as prescribed in the Code
and the regulations thereunder. Options may be granted under this Plan prior
to obtaining shareholder approval, provided such options shall not be
exercisable until shareholder approval is obtained.

         8.       General Conditions

                  (a) Nothing contained in this Plan or any option granted
pursuant to this Plan shall confer upon any employee the right to continue in
the employ of the Company or any affiliated or subsidiary corporation or
interfere in any way with the rights of the Company or any affiliated or
subsidiary corporation to terminate his employment in any way.

                  (b) Nothing contained in this Plan or any option granted
pursuant to this Plan shall confer upon any director or consultant the right
to continue as a director of, or consultant to, the Company or any affiliated
or subsidiary corporation or interfere in any way with the rights of the
Company or any affiliated or subsidiary corporation, or their respective
shareholders, to terminate the directorship of any such director or the
consultancy relationship of any such consultant.

                                       6

<PAGE>
                  (c) Corporate action constituting an offer of stock for sale
to any person under the terms of the options to be granted hereunder shall be
deemed complete as of the date when the Committee authorizes the grant of the
option to the such person, regardless of when the option is actually delivered
to such person or acknowledged or agreed to by him.

                  (d) The terms "parent corporation" and "subsidiary
corporation" as used throughout this Plan, and the options granted pursuant to
this Plan, shall (except as otherwise provided in the option form) have the
meaning that is ascribed to that term when contained in Section 422(b) of the
Code and the regulations thereunder, and the Company shall be deemed to be the
grantor corporation for purposes of applying such meaning.

                  (e) References in this Plan to the Code shall be deemed to
also refer to the corresponding provisions of any future United States revenue
law.

                  (f) The use of the masculine pronoun shall include the
feminine gender whenever appropriate.

                                       7

<PAGE>

                                  APPENDIX I

                            INCENTIVE STOCK OPTION


To:       _____________________________________________________________________
                  Name

          _____________________________________________________________________
                  Address

Date of Grant:  _______________________________________________________________



         You are hereby granted an option, effective as of the date hereof, to
purchase __________ shares of common stock, no par value ("Common Stock"), of
NCO Group, Inc., a Pennsylvania corporation (the "Company") at a price of $___
per share pursuant to the Company's 1996 Stock Option Plan (the "Plan").

         Your option may first be exercised on and after one year from the
date of grant, but not before that time. On and after one year and prior to
two years from the date of grant, your option may be exercised for up to 33
1/3% of the total number of shares subject to the option minus the number of
shares previously purchased by exercise of the option (as adjusted for any
change in the outstanding shares of the Common Stock of the Company by reason
of a stock dividend, stock split, combination of shares, recapitalization,
merger, consolidation, transfer of assets, reorganization, conversion or what
the Committee deems in its sole discretion to be similar circumstances). Each
succeeding year thereafter, your option may be exercised for up to an
additional 33 1/3% of the total number of shares subject to the option minus
the number of shares previously purchased by exercise of the option (as
adjusted for any change in the outstanding shares of the Common Stock of the
Company by reason of a stock dividend, stock split, combination of shares,
recapitalization, merger, consolidation, transfer of assets, reorganization,
conversion or what the Committee deems in its sole discretion to be similar
circumstances). Thus, this option is fully exercisable on and after three
years after the date of grant, except if terminated earlier as provided
herein. No fractional shares shall be issued or delivered. This option shall
terminate and is not exercisable after ten years (five years in the case of
10% Shareholders, as defined in the Plan) from the date of its grant (the
"Scheduled Termination Date"), except if terminated earlier as hereafter
provided.

                                       8

<PAGE>




         In the event of a "Change of Control" (as defined below) of the
Company, your option may, from and after the date your employment is
terminated (whether such termination be voluntary or involuntary) after the
Change of Control (but in no event later than the Scheduled Termination Date),
and notwithstanding the immediately preceding paragraph, be exercised for up
to 100% of the total number of shares then subject to the option minus the
number of shares previously purchased upon exercise of the option (as adjusted
for stock dividends, stock splits, combinations of shares and what the
Committee deems in its sole discretion to be similar circumstances) and your
vesting date may accelerate accordingly. A "Change of Control" shall be deemed
to have occurred upon the happening of any of the following events:

         1.       A change within a twelve-month period in a majority of
the members of the board of directors of the Company;

         2. A change within a twelve-month period in the holders of more than
50% of the outstanding voting stock of the Company; or

         3. Any other event deemed to constitute a "Change of Control" by the
Committee.

         You may exercise your option by giving written notice to the
Secretary of the Company on forms supplied by the Company at its then
principal executive office, accompanied by payment of the option price for the
total number of shares you specify that you wish to purchase. The payment may
be in any of the following forms: (a) cash, which may be evidenced by a check
and includes cash received from a stock brokerage firm in a so-called
"cashless exercise"; (b) (unless prohibited by the Committee) certificates
representing shares of Common Stock of the Company, which will be valued by
the Secretary of the Company at the fair market value per share of the
Company's Common Stock (as determined in accordance with the Plan) on the date
of delivery of such certificates to the Company, accompanied by an assignment
of the stock to the Company; or (c) (unless prohibited by the Committee) any
combination of cash and Common Stock of the Company valued as provided in
clause (b). Any assignment of stock shall be in a form and substance
satisfactory to the Secretary of the Company, including guarantees of
signature(s) and payment of all transfer taxes if the Secretary deems such
guarantees necessary or desirable.


                                      9
<PAGE>

         Your option will, to the extent not previously exercised by you,
terminate three months after the date on which your employment by the Company
or a Company subsidiary corporation is terminated (whether such termination be
voluntary or involuntary) other than by reason of disability as defined in
Section 22(e)(3) of the Internal Revenue Code of 1986, as amended (the
"Code"), and the regulations thereunder, or death, in which case your option
will terminate one year from the date of termination of employment due to
disability or death (but in no event later than the Scheduled Termination
Date). After the date your employment is terminated, as aforesaid, you may
exercise this option only for the number of shares which you had a right to
purchase and did not purchase on the date your employment terminated. If you
are employed by a Company subsidiary corporation, your employment shall be
deemed to have terminated on the date your employer ceases to be a Company
subsidiary corporation, unless you are on that date transferred to the Company
or another Company subsidiary corporation. Your employment shall not be deemed
to have terminated if you are transferred from the Company to a Company
subsidiary corporation, or vice versa, or from one Company subsidiary
corporation to another Company subsidiary corporation.

         If you die while employed by the Company or a Company subsidiary
corporation, your executor or administrator, as the case may be, may, at any
time within one year after the date of your death (but in no event later than
the Scheduled Termination Date), exercise the option as to any shares which
you had a right to purchase and did not purchase during your lifetime. If your
employment with the Company or a Company parent or subsidiary corporation is
terminated by reason of your becoming disabled (within the meaning of Section
22(e)(3) of the Code and the regulations thereunder), you or your legal
guardian or custodian may at any time within one year after the date of such
termination (but in no event later than the Scheduled Termination Date),
exercise the option as to any shares which you had a right to purchase and did
not purchase prior to such termination. Your executor, administrator, guardian
or custodian must present proof of his authority satisfactory to the Company
prior to being allowed to exercise this option.


                                      10

<PAGE>

         Notwithstanding any other provision of the Option, the Committee
shall have the right to cancel this Option without notice if your employment
is terminated for: (i) criminal conduct; or (ii) willful misconduct or gross
negligence materially detrimental to the Company.

         In the event of any change in the outstanding shares of the Common
Stock of the Company by reason of a stock dividend, stock split, combination
of shares, recapitalization, merger, consolidation, transfer of assets,
reorganization, conversion or what the Committee deems in its sole discretion
to be similar circumstances, the number and kind of shares subject to this
option and the option price of such shares shall be appropriately adjusted in
a manner to be determined in the sole discretion of the Committee. No
adjustment shall be made with respect to the 46.56-for-1 stock split effected
in September 1996.

         This option is not transferable otherwise than by will or the laws of
descent and distribution, and is exercisable during your lifetime only by you,
including, for this purpose, your legal guardian or custodian in the event of
disability. Until the option price has been paid in full pursuant to due
exercise of this option and the purchased shares are delivered to you, you do
not have any rights as a shareholder of the Company. The Company reserves the
right not to deliver to you the shares purchased by virtue of the exercise of
this option during any period of time in which the Company deems, in its sole
discretion, that such delivery would violate a federal, state, local or
securities exchange rule, regulation or law.

         Notwithstanding anything to the contrary contained herein, this
option is not exercisable until all the following events occur and during the
following periods of time:

                  (a) Until the Plan pursuant to which this option is granted
is approved by the shareholders of the Company in the manner prescribed by the
Code and the regulations thereunder;

                  (b) Until this option and the optioned shares are approved
and/or registered with such federal, state and local regulatory bodies or
agencies and securities exchanges as the Company may deem necessary or
desirable; or

                  (c) During any period of time in which the Company deems
that the exercisability of this option, the offer to sell the shares optioned
hereunder, or the sale thereof, may violate a federal, state, local or
securities exchange rule, regulation or law, or may cause the Company to be
legally obligated to issue or sell more shares than the Company is legally
entitled to issue or sell.

                                      11


<PAGE>

                  (d) Until you have paid or made suitable arrangements to pay
(which may include payment through the surrender of Common Stock, unless
prohibited by the Committee) (i) all federal, state and local income tax
withholding required to be withheld by the Company in connection with the
option exercise and (ii) the employee's portion of other federal, state and
local payroll and other taxes due in connection with the option exercise.

                  (e) Until the Company has completed a public offering of its
Common Stock registered under the Securities Act of 1933, as amended, or has
registered any of its Common Stock under the Securities Exchange Act of 1934,
as amended.

                  The following two paragraphs shall be applicable if, on the
date of exercise of this option, the Common Stock to be purchased pursuant to
such exercise has not been registered under the Securities Act of 1933, as
amended, and under applicable state securities laws, and shall continue to be
applicable for so long as such registration has not occurred:

                  (a) The optionee hereby agrees, warrants and represents that
he will acquire the Common Stock to be issued hereunder for his own account
for investment purposes only, and not with a view to, or in connection with,
any resale or other distribution of any of such shares, except as hereafter
permitted. The optionee further agrees that he will not at any time make any
offer, sale, transfer, pledge or other disposition of such Common Stock to be
issued hereunder without an effective registration statement under the
Securities Act of 1933, as amended, and under any applicable state securities
laws or an opinion of counsel acceptable to the Company to the effect that the
proposed transaction will be exempt from such registration. The optionee shall
execute such instruments, representations, acknowledgements and agreements as
the Company may, in its sole discretion, deem advisable to avoid any violation
of federal, state, local or securities exchange rule, regulation or law.

                  (b) The certificates for Common Stock to be issued to the
optionee hereunder shall bear the following legend:

                                      12


<PAGE>

                  "The shares represented by this certificate have not been
         registered under the Securities Act of 1933, as amended, or under
         applicable state securities laws. The shares have been acquired for
         investment and may not be offered, sold, transferred, pledged or
         otherwise disposed of without an effective registration statement
         under the Securities Act of 1933, as amended, and under any
         applicable state securities laws or an opinion of counsel acceptable
         to the Company that the proposed transaction will be exempt from such
         registration."

The foregoing legend shall be removed upon registration of the legended shares
under the Securities Act of 1933, as amended, and under any applicable state
laws or upon receipt of any opinion of counsel acceptable to the Company that
said registration is no longer required.

         The sole purpose of the agreements, warranties, representations and
legend set forth in the two immediately preceding paragraphs is to prevent
violations of the Securities Act of 1933, as amended, and any applicable state
securities laws.

         It is the intention of the Company and you that this option shall, if
possible, be an "Incentive Stock Option" as that term is used in Section
422(b) of the Code and the regulations thereunder. In the event this option is
in any way inconsistent with the legal requirements of the Code or the
regulations thereunder for an "Incentive Stock Option," this option shall be
deemed automatically amended as of the date hereof to conform to such legal
requirements, if such conformity may be achieved by amendment.

         Nothing herein shall modify your status as an at-will employee of the
Company. Further, nothing herein guarantees you employment for any specified
period of time. This means that either you or the Company may terminate your
employment at any time for any reason, or no reason. You recognize that, for
instance, you may terminate your employment or the Company may terminate your
employment prior to the date on which your option becomes vested.

         Any dispute or disagreement between you and the Company with respect
to any portion of this option or its validity, construction, meaning,
performance or your rights hereunder shall be settled by arbitration in
accordance with the Commercial Arbitration Rules of the American Arbitration
Association or its successor, as amended from time to time. However, prior to
submission to arbitration you will attempt to resolve any disputes or


                                      13

<PAGE>

disagreements with the Company over this option amicably and informally, in
good faith, for a period not to exceed two weeks. Thereafter, the dispute or
disagreement will be submitted to arbitration. At any time prior to a decision
from the arbitrator(s) being rendered, you and the Company may resolve the
dispute by settlement. You and the Company shall equally share the costs
charged by the American Arbitration Association or its successor, but you and
the Company shall otherwise be solely responsible for your own respective
counsel fees and expenses. The decision of the arbitrator(s) shall be made in
writing, setting forth the award, the reasons for the decision and award and
shall be binding and conclusive on you and the Company. Further, neither you
nor the Company shall appeal any such award. Judgment of a court of competent
jurisdiction may be entered upon the award and may be enforced as such in
accordance with the provisions of the award.

         This option shall be subject to the terms of the Plan in effect on
the date this option is granted, which terms are hereby incorporated herein by
reference and made a part hereof. In the event of any conflict between the
terms of this option and the terms of the Plan in effect on the date of this
option, the terms of the Plan shall govern. This option constitutes the entire
understanding between the Company and you with respect to the subject matter
hereof and no amendment, supplement or waiver of this option, in whole or in
part, shall be binding upon the Company unless in writing and signed by the
President of the Company. This option and the performances of the parties
hereunder shall be construed in accordance with and governed by the laws of
the State of Pennsylvania.

         Please sign the copy of this option and return it to the Company's
Secretary, thereby indicating your understanding of and agreement with its
terms and conditions.


                                         NCO GROUP, INC.


                                         By: ________________________________


                                      14


<PAGE>

         I hereby acknowledge receipt of a copy of the foregoing stock option
and of the Plan as of the date of grant set forth above, hereby acknowledge
that this stock option grant discharges any promise (either verbal or written)
of the Company made on or prior to the date of grant to give me a stock
option, and, having read it, hereby signify my understanding of, and my
agreement with, its terms and conditions. In consideration of the grant, I
hereby release any claim I may have against the Company with respect to any
promise of a stock option grant or other equity interest in the Company.


_________________________________________         _____________________________
(Signature)                                        (Date)

                                      15

<PAGE>



                                  APPENDIX II

        NON-QUALIFIED STOCK OPTION FOR OFFICERS AND OTHER KEY EMPLOYEES

To:       _____________________________________________________________________
                  Name

          _____________________________________________________________________
                  Address

Date of Grant:  _______________________________________________________________



         You are hereby granted an option, effective as of the date hereof, to
purchase __________ shares of common stock, no par value ("Common Stock"), of
NCO Group, Inc., a Pennsylvania corporation (the "Company") at a price of $__
per share pursuant to the Company's 1996 Stock Option Plan (the "Plan").

         Your option may first be exercised on and after one year from the
date of grant, but not before that time. On and after one year and prior to
two years from the date of grant, your option may be exercised for up to 33
1/3% of the total number of shares subject to the option minus the number of
shares previously purchased by exercise of the option (as adjusted for any
change in the outstanding shares of the Common Stock of the Company by reason
of a stock dividend, stock split, combination of shares, recapitalization,
merger, consolidation, transfer of assets, reorganization, conversion or what
the Committee deems in its sole discretion to be similar circumstances). Each
succeeding year thereafter, your option may be exercised for up to an
additional 33 1/3% of the total number of shares subject to the option minus
the number of shares previously purchased by exercise of the option (as
adjusted for any change in the outstanding shares of the Common Stock of the
Company by reason of a stock dividend, stock split, combination of shares,
recapitalization, merger, consolidation, transfer of assets, reorganization,
conversion or what the Committee deems in its sole discretion to be similar
circumstances). Thus, this option is fully exercisable on and after three
years after the date of grant, except if terminated earlier as provided
herein. No fractional shares shall be issued or delivered. This option shall
terminate and is not exercisable after ten years from the date of its grant
(the "Scheduled Termination Date"), except if terminated earlier as hereafter
provided.


                                      16

<PAGE>

         In the event of a "Change of Control" (as defined below) of the
Company, your option may, from and after the date your employment is
terminated (whether such termination be voluntary or involuntary) after the
Change of Control (but in no event later than the Scheduled Termination Date),
and notwithstanding the immediately preceding paragraph, be exercised for up
to 100% of the total number of shares then subject to the option minus the
number of shares previously purchased upon exercise of the option (as adjusted
for stock dividends, stock splits, combinations of shares and what the
Committee deems in its sole discretion to be similar circumstances) and your
vesting date may accelerate accordingly. A "Change of Control" shall be deemed
to have occurred upon the happening of any of the following events:

         1.       A change within a twelve-month period in a majority of
the members of the board of directors of the Company;

         2. A change within a twelve-month period in the holders of more than
50% of the outstanding voting stock of the Company; or

         3. Any other event deemed to constitute a "Change of Control" by the
Committee.

         You may exercise your option by giving written notice to the
Secretary of the Company on forms supplied by the Company at its then
principal executive office, accompanied by payment of the option price for the
total number of shares you specify that you wish to purchase. The payment may
be in any of the following forms: (a) cash, which may be evidenced by a check
and includes cash received from a stock brokerage firm in a so-called
"cashless exercise"; (b) (unless prohibited by the Committee) certificates
representing shares of Common Stock of the Company, which will be valued by
the Secretary of the Company at the fair market value per share of the
Company's Common Stock (as determined in accordance with the Plan) on the date
of delivery of such certificates to the Company, accompanied by an assignment
of the stock to the Company; or (c) (unless prohibited by the Committee) any
combination of cash and Common Stock of the Company valued as provided in
clause (b). Any assignment of stock shall be in a form and substance
satisfactory to the Secretary of the Company, including guarantees of
signature(s) and payment of all transfer taxes if the Secretary deems such
guarantees necessary or desirable.


                                      17

<PAGE>

         Your option will, to the extent not previously exercised by you,
terminate three months after the date on which your employment by the Company
or a Company subsidiary corporation is terminated (whether such termination be
voluntary or involuntary) other than by reason of disability as defined in
Section 22(e)(3) of the Internal Revenue Code of 1986, as amended (the
"Code"), and the regulations thereunder, or death, in which case your option
will terminate one year from the date of termination of employment due to
disability or death (but in no event later than the Scheduled Termination
Date). After the date your employment is terminated, as aforesaid, you may
exercise this option only for the number of shares which you had a right to
purchase and did not purchase on the date your employment terminated. If you
are employed by a Company subsidiary corporation, your employment shall be
deemed to have terminated on the date your employer ceases to be a Company
subsidiary corporation, unless you are on that date transferred to the Company
or another Company subsidiary corporation. Your employment shall not be deemed
to have terminated if you are transferred from the Company to a Company
subsidiary corporation, or vice versa, or from one Company subsidiary
corporation to another Company subsidiary corporation.

         If you die while employed by the Company or a Company subsidiary
corporation, your executor or administrator, as the case may be, may, at any
time within one year after the date of your death (but in no event later than
the Scheduled Termination Date), exercise the option as to any shares which
you had a right to purchase and did not purchase during your lifetime. If your
employment with the Company or a Company parent or subsidiary corporation is
terminated by reason of your becoming disabled (within the meaning of Section
22(e)(3) of the Code and the regulations thereunder), you or your legal
guardian or custodian may at any time within one year after the date of such
termination (but in no event later than the Scheduled Termination Date),
exercise the option as to any shares which you had a right to purchase and did
not purchase prior to such termination. Your executor, administrator, guardian
or custodian must present proof of his authority satisfactory to the Company
prior to being allowed to exercise this option.

         Notwithstanding any other provision of the Option, the Committee
shall have the right to cancel this Option without notice if your employment
is terminated for: (i) criminal conduct; or (ii) willful misconduct or gross
negligence materially detrimental to the Company.


                                      18

<PAGE>

         In the event of any change in the outstanding shares of the Common
Stock of the Company by reason of a stock dividend, stock split, combination
of shares, recapitalization, merger, consolidation, transfer of assets,
reorganization, conversion or what the Committee deems in its sole discretion
to be similar circumstances, the number and kind of shares subject to this
option and the option price of such shares shall be appropriately adjusted in
a manner to be determined in the sole discretion of the Committee. No
adjustment shall be made with respect to the 46.56-for-1 stock split effected
in September 1996.

         This option is not transferable otherwise than by will or the laws of
descent and distribution, and is exercisable during your lifetime only by you,
including, for this purpose, your legal guardian or custodian in the event of
disability. Until the option price has been paid in full pursuant to due
exercise of this option and the purchased shares are delivered to you, you do
not have any rights as a shareholder of the Company. The Company reserves the
right not to deliver to you the shares purchased by virtue of the exercise of
this option during any period of time in which the Company deems, in its sole
discretion, that such delivery would violate a federal, state, local or
securities exchange rule, regulation or law.

         Notwithstanding anything to the contrary contained herein, this
option is not exercisable until all the following events occur and during the
following periods of time:

                  (a) Until the Plan pursuant to which this option is granted
is approved by the shareholders of the Company in the manner prescribed by the
Code and the regulations thereunder;

                  (b) Until this option and the optioned shares are approved
and/or registered with such federal, state and local regulatory bodies or
agencies and securities exchanges as the Company may deem necessary or
desirable; or

                  (c) During any period of time in which the Company deems
that the exercisability of this option, the offer to sell the shares optioned
hereunder, or the sale thereof, may violate a federal, state, local or
securities exchange rule, regulation or law, or may cause the Company to be
legally obligated to issue or sell more shares than the Company is legally
entitled to issue or sell.


                                      19

<PAGE>

                  (d) Until you have paid or made suitable arrangements to pay
(which may include payment through the surrender of Common Stock, unless
prohibited by the Committee) (i) all federal, state and local income tax
withholding required to be withheld by the Company in connection with the
option exercise and (ii) the employee's portion of other federal, state and
local payroll and other taxes due in connection with the option exercise.

                  (e) Until the Company has completed a public offering of its
Common Stock registered under the Securities Act of 1933, as amended, or has
registered any of its Common Stock under the Securities Exchange Act of 1934,
as amended.

                  The following two paragraphs shall be applicable if, on the
date of exercise of this option, the Common Stock to be purchased pursuant to
such exercise has not been registered under the Securities Act of 1933, as
amended, and under applicable state securities laws, and shall continue to be
applicable for so long as such registration has not occurred:

                  (a) The optionee hereby agrees, warrants and represents that
he will acquire the Common Stock to be issued hereunder for his own account
for investment purposes only, and not with a view to, or in connection with,
any resale or other distribution of any of such shares, except as hereafter
permitted. The optionee further agrees that he will not at any time make any
offer, sale, transfer, pledge or other disposition of such Common Stock to be
issued hereunder without an effective registration statement under the
Securities Act of 1933, as amended, and under any applicable state securities
laws or an opinion of counsel acceptable to the Company to the effect that the
proposed transaction will be exempt from such registration. The optionee shall
execute such instruments, representations, acknowledgements and agreements as
the Company may, in its sole discretion, deem advisable to avoid any violation
of federal, state, local or securities exchange rule, regulation or law.

                  (b) The certificates for Common Stock to be issued to the
optionee hereunder shall bear the following legend:

                  "The shares represented by this certificate have not been
         registered under the Securities Act of 1933, as amended, or under
         applicable state securities laws. The shares have been acquired for
         investment and may not be offered, sold, transferred, pledged or
         otherwise disposed of without an effective registration statement
         under the Securities Act of 1933, as amended, and under any
         applicable state securities laws or an opinion of counsel acceptable
         to the Company that the proposed transaction will be exempt from such
         registration."

                                      20


<PAGE>

The foregoing legend shall be removed upon registration of the legended shares
under the Securities Act of 1933, as amended, and under any applicable state
laws or upon receipt of any opinion of counsel acceptable to the Company that
said registration is no longer required.

         The sole purpose of the agreements, warranties, representations and
legend set forth in the two immediately preceding paragraphs is to prevent
violations of the Securities Act of 1933, as amended, and any applicable state
securities laws.

         It is the intention of the Company and you that this option shall not
be an "Incentive Stock Option" as that term is used in Section 422 of the Code
and the regulations thereunder.

         Nothing herein shall modify your status as an at-will employee of the
Company. Further, nothing herein guarantees you employment for any specified
period of time. This means that either you or the Company may terminate your
employment at any time for any reason, or no reason. You recognize that, for
instance, you may terminate your employment or the Company may terminate your
employment prior to the date on which your option becomes vested.

         Any dispute or disagreement between you and the Company with respect
to any portion of this option or its validity, construction, meaning,
performance or your rights hereunder shall be settled by arbitration in
accordance with the Commercial Arbitration Rules of the American Arbitration
Association or its successor, as amended from time to time. However, prior to
submission to arbitration you will attempt to resolve any disputes or
disagreements with the Company over this option amicably and informally, in
good faith, for a period not to exceed two weeks. Thereafter, the dispute or
disagreement will be submitted to arbitration. At any time prior to a decision
from the arbitrator(s) being rendered, you and the Company may resolve the
dispute by settlement. You and the Company shall equally share the costs
charged by the American Arbitration Association or its successor, but you and
the Company shall otherwise be solely responsible for your own respective
counsel fees and expenses. The decision of the arbitrator(s) shall be made in
writing, setting forth the award, the reasons for the decision and award and
shall be binding and conclusive on you and the Company. Further, neither you
nor the Company shall appeal any such award. Judgment of a court of competent
jurisdiction may be entered upon the award and may be enforced as such in
accordance with the provisions of the award.


                                      21

<PAGE>

         This option shall be subject to the terms of the Plan in effect on
the date this option is granted, which terms are hereby incorporated herein by
reference and made a part hereof. In the event of any conflict between the
terms of this option and the terms of the Plan in effect on the date of this
option, the terms of the Plan shall govern. This option constitutes the entire
understanding between the Company and you with respect to the subject matter
hereof and no amendment, supplement or waiver of this option, in whole or in
part, shall be binding upon the Company unless in writing and signed by the
President of the Company. This option and the performances of the parties
hereunder shall be construed in accordance with and governed by the laws of
the State of Pennsylvania.

         Please sign the copy of this option and return it to the Company's
Secretary, thereby indicating your understanding of and agreement with its
terms and conditions.

                                     NCO GROUP, INC.


                                     By: _____________________________________


                                      22

<PAGE>




         I hereby acknowledge receipt of a copy of the foregoing stock option
and of the Plan as of the date of grant set forth above, hereby acknowledge
that this stock option grant discharges any promise (either verbal or written)
of the Company made on or prior to the date of grant to give me a stock
option, and, having read it, hereby signify my understanding of, and my
agreement with, its terms and conditions. In consideration of the grant, I
hereby release any claim I may have against the Company with respect to any
promise of a stock option grant or other equity interest in the Company.


__________________________________________          ___________________________
(Signature)                                          (Date)


                                      23

<PAGE>





                                 APPENDIX III

                   NON-QUALIFIED STOCK OPTION FOR DIRECTORS
                           AND IMPORTANT CONSULTANTS


To:       _____________________________________________________________________
                  Name

          _____________________________________________________________________
                  Address

Date of Grant:  _______________________________________________________________



         You are hereby granted an option, effective as of the date hereof, to
purchase __________ shares of common stock, no par value ("Common Stock"), of
NCO Group, Inc., a Pennsylvania corporation (the "Company") at a price of $___
per share pursuant to the Company's 1996 Stock Option Plan (the "Plan").

         Your option may first be exercised on and after one year from the
date of grant, but not before that time. On and after one year and prior to
two years from the date of grant, your option may be exercised for up to 33
1/3% of the total number of shares subject to the option minus the number of
shares previously purchased by exercise of the option (as adjusted for any
change in the outstanding shares of the Common Stock of the Company by reason
of a stock dividend, stock split, combination of shares, recapitalization,
merger, consolidation, transfer of assets, reorganization, conversion or what
the Committee deems in its sole discretion to be similar circumstances). Each
succeeding year thereafter, your option may be exercised for up to an
additional 33 1/3% of the total number of shares subject to the option minus
the number of shares previously purchased by exercise of the option (as
adjusted for any change in the outstanding shares of the Common Stock of the
Company by reason of a stock dividend, stock split, combination of shares,
recapitalization, merger, consolidation, transfer of assets, reorganization,
conversion or what the Committee deems in its sole discretion to be similar
circumstances). Thus, this option is fully exercisable on and after three
years after the date of grant, except if terminated earlier as provided
herein. No fractional shares shall be issued or delivered. This option shall
terminate and is not exercisable after ten years from the date of its grant
(the "Scheduled Termination Date"), except if terminated earlier as hereafter
provided.


                                      24

<PAGE>



         In the event of a "Change of Control" (as defined below) of the
Company, your option may, from and after the date your employment is
terminated (whether such termination be voluntary or involuntary) after the
Change of Control (but in no event later than the Scheduled Termination Date),
and notwithstanding the immediately preceding paragraph, be exercised for up
to 100% of the total number of shares then subject to the option minus the
number of shares previously purchased upon exercise of the option (as adjusted
for stock dividends, stock splits, combinations of shares and what the
Committee deems in its sole discretion to be similar circumstances) and your
vesting date may accelerate accordingly. A "Change of Control" shall be deemed
to have occurred upon the happening of any of the following events:

         1.       A change within a twelve-month period in a majority of
the members of the board of directors of the Company;

         2. A change within a twelve-month period in the holders of more than
50% of the outstanding voting stock of the Company; or

         3. Any other event deemed to constitute a "Change of Control" by the
Committee.

         You may exercise your option by giving written notice to the
Secretary of the Company on forms supplied by the Company at its then
principal executive office, accompanied by payment of the option price for the
total number of shares you specify that you wish to purchase. The payment may
be in any of the following forms: (a) cash, which may be evidenced by a check
and includes cash received from a stock brokerage firm in a so-called
"cashless exercise"; (b) (unless prohibited by the Committee) certificates
representing shares of Common Stock of the Company, which will be valued by
the Secretary of the Company at the fair market value per share of the
Company's Common Stock (as determined in accordance with the Plan) on the date
of delivery of such certificates to the Company, accompanied by an assignment
of the stock to the Company; or (c) (unless prohibited by the Committee) any
combination of cash and Common Stock of the Company valued as provided in
clause (b). Any assignment of stock shall be in a form and substance
satisfactory to the Secretary of the Company, including guarantees of
signature(s) and payment of all transfer taxes if the Secretary deems such
guarantees necessary or desirable.

                                      25
<PAGE>

         Your option will, to the extent not previously exercised by you,
terminate three months after the date on which you cease for any reason to be
a director of, or consultant to, the Company or a subsidiary corporation
(whether by death, disability, resignation, removal, failure to be
reappointed, reelected or otherwise, or the expiration of any consulting
arrangement, and regardless of whether the failure to continue as a director
or consultant was for cause or without cause or otherwise), but in no event
later than ten years from the date this option is granted. After the date you
cease to be a director or consultant, you may exercise this option only for
the number of shares which you had a right to purchase and did not purchase on
the date you ceased to be a director or consultant. If you are a director of a
subsidiary corporation, your directorship shall be deemed to have terminated
on the date such company ceases to be a subsidiary corporation, unless you are
also a director of the Company or another subsidiary corporation, or on that
date became a director of the Company or another subsidiary corporation. Your
directorship or consultancy shall not be deemed to have terminated if you
cease being a director of, or consultant to, the Company or a subsidiary
corporation but are or concurrently therewith become an employee or director
of, or consultant to, the Company or another subsidiary corporation.

         Notwithstanding any other provision of the Option, the Committee
shall have the right to cancel this Option without notice if your directorship
or consultancy is terminated for: (i) criminal conduct; or (ii) willful
misconduct or gross negligence materially detrimental to the Company.

         In the event of any change in the outstanding shares of the Common
Stock of the Company by reason of a stock dividend, stock split, combination
of shares, recapitalization, merger, consolidation, transfer of assets,
reorganization, conversion or what the Committee deems in its sole discretion
to be similar circumstances, the number and kind of shares subject to this
option and the option price of such shares shall be appropriately adjusted in
a manner to be determined in the sole discretion of the Committee. No
adjustment shall be made with respect to the 46.56-for-1 stock split effected
in September 1996.


                                      26
<PAGE>

         This option is not transferable otherwise than by will or the laws of
descent and distribution, and is exercisable during your lifetime only by you,
including, for this purpose, your legal guardian or custodian in the event of
disability. Until the option price has been paid in full pursuant to due
exercise of this option and the purchased shares are delivered to you, you do
not have any rights as a shareholder of the Company. The Company reserves the
right not to deliver to you the shares purchased by virtue of the exercise of
this option during any period of time in which the Company deems, in its sole
discretion, that such delivery would violate a federal, state, local or
securities exchange rule, regulation or law.

         Notwithstanding anything to the contrary contained herein, this
option is not exercisable until all the following events occur and during the
following periods of time:

                  (a) Until the Plan pursuant to which this option is granted
is approved by the shareholders of the Company in the manner prescribed by the
Code and the regulations thereunder;

                  (b) Until this option and the optioned shares are approved
and/or registered with such federal, state and local regulatory bodies or
agencies and securities exchanges as the Company may deem necessary or
desirable; or

                  (c) During any period of time in which the Company deems
that the exercisability of this option, the offer to sell the shares optioned
hereunder, or the sale thereof, may violate a federal, state, local or
securities exchange rule, regulation or law, or may cause the Company to be
legally obligated to issue or sell more shares than the Company is legally
entitled to issue or sell.

                  (d) Until you have paid or made suitable arrangements to pay
(which may include payment through the surrender of Common Stock, unless
prohibited by the Committee) (i) all federal, state and local income tax
withholding required to be withheld by the Company in connection with the
option exercise and (ii) the employee's portion of other federal, state and
local payroll and other taxes due in connection with the option exercise.

                  (e) Until the Company has completed a public offering of its
Common Stock registered under the Securities Act of 1933, as amended, or has
registered any of its Common Stock under the Securities Exchange Act of 1934,
as amended.


                                      27

<PAGE>

                  The following two paragraphs shall be applicable if, on the
date of exercise of this option, the Common Stock to be purchased pursuant to
such exercise has not been registered under the Securities Act of 1933, as
amended, and under applicable state securities laws, and shall continue to be
applicable for so long as such registration has not occurred:

                  (a) The optionee hereby agrees, warrants and represents that
he will acquire the Common Stock to be issued hereunder for his own account
for investment purposes only, and not with a view to, or in connection with,
any resale or other distribution of any of such shares, except as hereafter
permitted. The optionee further agrees that he will not at any time make any
offer, sale, transfer, pledge or other disposition of such Common Stock to be
issued hereunder without an effective registration statement under the
Securities Act of 1933, as amended, and under any applicable state securities
laws or an opinion of counsel acceptable to the Company to the effect that the
proposed transaction will be exempt from such registration. The optionee shall
execute such instruments, representations, acknowledgements and agreements as
the Company may, in its sole discretion, deem advisable to avoid any violation
of federal, state, local or securities exchange rule, regulation or law.

                  (b) The certificates for Common Stock to be issued to the
optionee hereunder shall bear the following legend:

                  "The shares represented by this certificate have not been
         registered under the Securities Act of 1933, as amended, or under
         applicable state securities laws. The shares have been acquired for
         investment and may not be offered, sold, transferred, pledged or
         otherwise disposed of without an effective registration statement
         under the Securities Act of 1933, as amended, and under any
         applicable state securities laws or an opinion of counsel acceptable
         to the Company that the proposed transaction will be exempt from such
         registration."

The foregoing legend shall be removed upon registration of the legended shares
under the Securities Act of 1933, as amended, and under any applicable state
laws or upon receipt of any opinion of counsel acceptable to the Company that
said registration is no longer required.


                                      28

<PAGE>

         The sole purpose of the agreements, warranties, representations and
legend set forth in the two immediately preceding paragraphs is to prevent
violations of the Securities Act of 1933, as amended, and any applicable state
securities laws.

         It is the intention of the Company and you that this option shall not
be an "Incentive Stock Option" as that term is used in Section 422(b) of the
Code and the regulations thereunder.

         Any dispute or disagreement between you and the Company with respect
to any portion of this option or its validity, construction, meaning,
performance or your rights hereunder shall be settled by arbitration in
accordance with the Commercial Arbitration Rules of the American Arbitration
Association or its successor, as amended from time to time. However, prior to
submission to arbitration you will attempt to resolve any disputes or
disagreements with the Company over this option amicably and informally, in
good faith, for a period not to exceed two weeks. Thereafter, the dispute or
disagreement will be submitted to arbitration. At any time prior to a decision
from the arbitrator(s) being rendered, you and the Company may resolve the
dispute by settlement. You and the Company shall equally share the costs
charged by the American Arbitration Association or its successor, but you and
the Company shall otherwise be solely responsible for your own respective
counsel fees and expenses. The decision of the arbitrator(s) shall be made in
writing, setting forth the award, the reasons for the decision and award and
shall be binding and conclusive on you and the Company. Further, neither you
nor the Company shall appeal any such award. Judgment of a court of competent
jurisdiction may be entered upon the award and may be enforced as such in
accordance with the provisions of the award.


                                      29

<PAGE>

         This option shall be subject to the terms of the Plan in effect on
the date this option is granted, which terms are hereby incorporated herein by
reference and made a part hereof. In the event of any conflict between the
terms of this option and the terms of the Plan in effect on the date of this
option, the terms of the Plan shall govern. This option constitutes the entire
understanding between the Company and you with respect to the subject matter
hereof and no amendment, supplement or waiver of this option, in whole or in
part, shall be binding upon the Company unless in writing and signed by the
President of the Company. This option and the performances of the parties
hereunder shall be construed in accordance with and governed by the laws of
the State of Pennsylvania.

         Please sign the copy of this option and return it to the Company's
Secretary, thereby indicating your understanding of and agreement with its
terms and conditions.

                                        NCO GROUP, INC.



                                        By:  _________________________________

         I hereby acknowledge receipt of a copy of the foregoing stock option
and of the Plan as of the date of grant set forth above, hereby acknowledge
that this stock option grant discharges any promise (either verbal or written)
of the Company made on or prior to the date of grant to give me a stock
option, and, having read it, hereby signify my understanding of, and my
agreement with, its terms and conditions. In consideration of the grant, I
hereby release any claim I may have against the Company with respect to any
promise of a stock option grant or other equity interest in the Company.


______________________________________________         ________________________
(Signature)                                            (Date)







                                      30


<PAGE>

                                NCO GROUP, INC.
                            1996 STOCK OPTION PLAN
                          FOR NON-EMPLOYEE DIRECTORS


         1.       Purpose of Plan

                  The purpose of the 1996 Stock Option Plan for Non-Employee
Directors (the "Plan") contained herein is to enhance the ability of NCO
Group, Inc. a Pennsylvania corporation (the "Company") to attract, retain and
motivate members of its Board of Directors and to provide additional incentive
to members of its Board of Directors by encouraging them to invest in shares
of the Company 's common stock and thereby acquire a proprietary interest in
the Company and an increased personal interest in the Company's continued
success and progress, to the mutual benefit of directors, employees and
shareholders. The Plan has been restated on August 4, 1998 to reflect: (i)
amendments approved by the Board on April 10, 1997 and by the shareholders on
June 23, 1997 (the "Amendments") and (ii) the adjustments required by the
3-for-2 stock split paid in December 1997.

         2.       Aggregate Number of Shares

                  150,000 shares of the Company's common stock, no par value
("Common Stock"), shall be the aggregate number of shares which may be issued
under this Plan. Notwithstanding the foregoing, in the event of any change in
the outstanding shares of the Common Stock of the Company by reason of a stock
dividend, stock split, combination of shares, recapitalization, merger,
consolidation, transfer of assets, reorganization, conversion or what the
Board of Directors deems in its sole discretion to be similar circumstances,
the aggregate number and kind of shares which may be issued under this Plan
shall be appropriately adjusted in a manner determined in the sole discretion
of the Board of Directors. Reacquired shares of the Company's Common Stock, as
well as unissued shares, may be used for the purpose of this Plan. Common
Stock of the Company subject to options which have terminated unexercised,
either in whole or in part, shall be available for future options granted
under this Plan. No adjustment shall be made with respect to the 46.56-for-1
stock split effected in September 1996.



<PAGE>

         3.       Participation

                  Each director of the Company at the close of business on the
date that the Amendments to the Plan were adopted by the Board of Directors
(the "Effective Date") who is not an employee of the Company or any Company
subsidiary corporation automatically shall be granted an option to purchase
15,000 shares of the Company's Common Stock (such figure to be subject to
adjustment for the same events described in Section 2 hereof). Thereafter,
each person who is not an employee of the Company or any Company subsidiary
corporation on the date of grant of an option hereunder and who is first (i)
appointed as a director by the Board of Directors to fill any vacancy on the
Board (an "Appointment"); or (ii) elected as a director of the Company at any
annual or special meeting of shareholders of the Company automatically shall
be granted, as of the date of such Appointment ("Appointment Date") or such
election, as the case may be, an initial option to purchase 3,000 shares of
the Company's Common Stock (such figure to be subject to adjustment for the
same events described in Section 2 hereof). Thereafter, each person who is not
an employee of the Company or any Company subsidiary corporation on the date
of grant of an option hereunder and who (i) is reelected as a director of the
Company at any annual or special meeting of shareholders of the Company; or
(ii) continues as a director of the Company at any annual or special meeting
of shareholders of the Company at which directors of the Company are elected
or reelected automatically shall be granted, as of the date of each such
annual or special meeting of shareholders, an option to purchase 3,000 shares
of the Company's Common Stock (such figure to be subject to adjustment for the
same events described in Section 2 hereof); provided, however, that if at any
time there are insufficient shares then available for grant under this Plan to
all persons who are to receive a option on such date, then each such person
automatically shall be granted an option to purchase such lower number of
shares as shall be equal to the number of shares then available (if any) for
grant under this Plan multiplied by a fraction, of which the numerator shall
be the full number of shares for which such person was supposed to receive an
option and the denominator shall be the total full number of shares for which
all such persons were supposed to receive an option under this Plan on such
date, subject, however, to the provisions of Section 6 hereof, but in no event
shall any such person receive an amount of options in excess of that which
such person was to receive under this Plan if sufficient shares had been
available. The Effective Date, the Appointment Date, or the election or
reelection of directors at an annual or special meeting of shareholders after
the Effective Date of the Plan, as the case may be, shall constitute the grant
of the option and the date of the grant of such option to each such director.


<PAGE>

         4.       Administration of Plan

                  This Plan shall be administered by the Board of Directors of
the Company. The Board of Directors of the Company shall adopt such rules for
the conduct of its business and administration of this Plan as it considers
desirable. A majority of the members of the Board of Directors of the Company
shall constitute a quorum for all purposes. The vote or written consent of a
majority of the members of the Board of Directors of the Company on a
particular matter shall constitute the act of the Board of Directors of the
Company on such matter. The Board of Directors of the Company shall have the
exclusive right to construe the Plan and the options issued pursuant to it, to
correct defects and omissions and to reconcile inconsistencies to the extent
necessary to effectuate the purpose of this Plan and the options issued
pursuant to it, and such action shall be final, binding and conclusive upon
all parties concerned. No member of the Board of Directors of the Company
shall be liable for any act or omission (whether or not negligent) taken or
omitted in good faith, or for the exercise of any authority or discretion
granted in connection with the Plan to the Board of Directors, or for the acts
or omissions of any other members of the Board of Directors.

         5.       Non-Qualified Stock Options, Option Price and Term

                  (a) Options issued pursuant to this Plan shall be
non-qualified stock options. A non-qualified stock option is an option which
does not satisfy the requirements of Section 422 of the Internal Revenue Code
of 1986, as amended (the "Code"). The option price for the non-qualified stock
options issued under this Plan shall be equal to the fair market value, as
determined by the Board of Directors of the Company, of the Company's Common
Stock on the date of the grant of the option. The fair market value of the
Company's Common Stock on any particular date shall mean the last reported
sale price of a share of the Company's Common Stock on any stock exchange on
which such stock is then listed or admitted to trading, or on the Nasdaq
National Market or Nasdaq SmallCap Market, on such date, or if no sale took
place on such day, the last such date on which a sale took place, or if the
Common Stock is not then quoted on the Nasdaq National Market or Nasdaq
SmallCap Market, or listed or admitted to trading on any stock exchange, the
average of the bid and asked prices in the over-the-counter market on such
date, or if none of the foregoing, a price determined in good faith by the
Board of Directors to equal the fair market value per share of the Common
Stock.




                                     -3-
<PAGE>

         (b) Options issued pursuant to this Plan shall be issued
substantially in the form set forth in Appendix I hereof, which form is hereby
incorporated by reference and made a part hereof, and shall contain
substantially the terms and conditions set forth therein. Options shall expire
ten years after the date they are granted, unless terminated earlier as
provided herein.

         6.       Amendment, Supplement, Suspension and Termination

                  Options shall not be granted pursuant to this Plan after the
expiration of ten years from and after the date this Plan is approved by the
shareholders of the Company. The Board of Directors of the Company reserves
the right at any time, and from time to time, to amend or supplement this Plan
in any way, or to suspend or terminate it, effective as of such date, which
date may be either before or after the taking of such action, as may be
specified by the Board of Directors of the Company. If the Board of Directors
voluntarily submits a proposed amendment, supplement, suspension or
termination for shareholder approval, such submission shall not require any
future amendments, supplements (whether or not relating to the same provision
or subject matter), suspensions or terminations to be similarly submitted for
shareholder approval.

         7.       Effectiveness of Plan

                  This Plan shall become effective on the date of its adoption
by the Company's Board of Directors, subject however to approval by the
holders of the Company's Common Stock.


         8.       General Conditions

                  (a) Nothing contained in this Plan or any option granted
pursuant to this Plan shall confer upon any director the right to continue as
a director of the Company or interfere in any way with the rights of the
Company to terminate him as a director.



                                     -4-
<PAGE>

                  (b) Corporate action constituting an offer of stock for sale
to any director under the terms of the options to be granted hereunder shall
be deemed complete as of the Effective Date, the Appointment Date, or the date
of the annual or special meeting of shareholders at which directors of the
Company are elected or reelected, as the case may be, regardless of when the
option is actually delivered to the director or acknowledged or agreed to by
him.

                  (c) The term "subsidiary corporation" as used throughout
this Plan shall mean a corporation in which the Company owns, directly or
indirectly, shares of stock representing fifty percent or more of the
outstanding voting power of all classes of stock of such corporation at the
time of the granting of an option under this Plan.

                  (d) The use of the masculine pronoun shall include the
feminine gender whenever appropriate.




                                     -5-
<PAGE>


                                  APPENDIX I

                          NON-QUALIFIED STOCK OPTION

To:       _____________________________________________________________________
                                     Name

          _____________________________________________________________________
                                    Address

Date:     _____________________________________________________________________

         You are hereby granted an option, effective as of the date hereof, to
purchase shares of common stock, no par value per share ("Common Stock"), of
NCO Group, Inc., a Pennsylvania corporation (the "Company"), at a price of $
per share pursuant to the Company's 1996 Stock Option Plan for Non-Employee
Directors (the "Plan").

         Your option may first be exercised on and after the earlier to occur
of (i) one year from the date of its grant or (ii) a "change in control" of
the Company, as hereinafter defined, but not before that time. On and after
the earlier to occur of (i) one year from the date your option is granted or
(ii) a "change in control" of the Company, and prior to ten years from the
date of its grant, your option may be exercised in whole, or from time to time
in part, for up to the total whole number of shares then subject to the option
minus the number of shares previously purchased by exercise of the option (as
appropriately adjusted for stock dividends, stock splits and what the Board of
Directors of the Company deems in its sole discretion to be similar
circumstances). No fractional shares shall be issued or delivered. This option
shall terminate and is not exercisable after the expiration of ten years from
the date of its grant, except if terminated earlier as hereafter provided.

         For purposes of your option, a "change in control" of the Company
shall have been deemed to conclusively occur when any of the following events
shall have occurred without your prior written consent:

         (1) a change in the constituency of the Company's Board of Directors
with the result that individuals (the "Incumbent Directors") who are members
of the Board on the date the Plan is approved by the Company's shareholders
cease for any reason to constitute at least a majority of the Board of
Directors, provided that any individual who is elected or appointed to the
Board of Directors after shareholder approval of the Plan and whose nomination
for election or appointment was unanimously approved by the Incumbent
Directors shall be considered an Incumbent Director beginning on the date of
his or her election to the Board of Directors.



                                     -6-
<PAGE>




         (2) a person or group acting in concert as described in Section
13(d)(2) of the Securities Exchange Act of 1934, as amended (the "Exchange
Act") proposes to hold or acquire beneficial ownership within the meaning of
Rule 13(d)(3) promulgated under the Exchange Act of a number of voting shares
of the Company which constitutes either (i) more than fifty percent of the
shares which voted in the election of directors of the Company at the
shareholders' meeting immediately preceding such determination or (ii) more
than thirty percent of the Company's outstanding voting shares. The term
"proposes to hold or acquire" shall mean when a person or group acting in
concert has (A) the right to acquire or merge (whether such right is
exercisable immediately or only after the passage of time or upon the receipt
of such regulatory approvals as is required by applicable law) pursuant to an
agreement, arrangement or understanding (whether or not in writing) or upon
the exercise or conversion of rights, exchange rights, warrants or options or
otherwise; (B) commenced a tender or exchange offer with respect to the voting
shares of the Company or securities convertible or exchangeable into voting
shares of the Company; or (C) the right to vote pursuant to any agreement,
arrangement or understanding (whether or not in writing); provided, however,
that such person or group acting in concert shall not be deemed to have
acquired such shares if the agreement, arrangement or understanding to vote
such securities arises solely from a revocable proxy given in response to a
public proxy or consent solicitation made pursuant to, and in accordance with,
the applicable rules and regulations of the Exchange Act and is not also then
reportable on Schedule 13D under the Exchange Act or any comparable or
successor report. For purposes of this provision any person or group existing
on the date the Plan is approved by shareholders shall be excluded from the
definition of "a person or group acting in concert."

         You may exercise your option by giving written notice to the
Secretary of the Company on forms supplied by the Company at its then
principal executive office, accompanied by payment of the option price for the
total number of shares you specify that you wish to purchase. The payment may
be in any of the following forms: (a) cash, which may be evidenced by a check
and includes cash received from a stock brokerage firm in a so-called
"cashless exercise"; (b) (unless prohibited by the Board of Directors)
certificates representing shares of Common Stock of the Company, which will be
valued by the Secretary of the Company at the fair market value per share of
the Company's Common Stock (as determined in accordance with the Plan) on the
date of delivery of such certificates to the Company, accompanied by an
assignment of the stock to the Company; or (c) (unless prohibited by the Board


                                     -7-
<PAGE>

of Directors) any combination of cash and Common Stock of the Company valued
as provided in clause (b). Any assignment of stock shall be in a form and
substance satisfactory to the Secretary of the Company, including guarantees
of signature(s) and payment of all transfer taxes if the Secretary deems such
guarantees necessary or desirable.

         Your option will, to the extent not previously exercised by you,
terminate three months after the date on which you cease to be a director of
the Company or a subsidiary corporation (whether by death, disability,
resignation, removal, failure to be reelected or otherwise and regardless of
whether the failure to continue as a director was for cause or otherwise), but
in no event later than ten years from the date this option is granted. After
the date you cease to be a director, you may exercise this option only for the
number of shares which you had a right to purchase and did not purchase on the
date you ceased to be a director. If you are a director of a subsidiary
corporation, your directorship shall be deemed to have terminated on the date
such company ceases to be a subsidiary corporation, unless you are also a
director of the Company or another subsidiary corporation, or on that date
became a director of the Company or another subsidiary corporation. Your
directorship shall not be deemed to have terminated if you cease being a
director of the Company or a subsidiary corporation but are or concurrently
therewith become a director of the Company or another subsidiary corporation.

         If you die while a director of the Company or a subsidiary
corporation, executor or administrator, as the case may be, may, at any time
within three months after the date of your death (but in no event later than
ten years from the date this option is granted), exercise the option as to any
shares which you had a right to purchase and did not purchase during your
lifetime. If your directorship with the Company or a subsidiary corporation is
terminated by reason of your becoming disabled, you or your legal guardian or
custodian may at any time within three months after the date of such
termination (but in no event later than ten years from the date this option is
granted), exercise the option as to any shares which you had a right to
purchase and did not purchase prior to such termination. Your executor,
administrator, guardian or custodian must present proof of his authority
satisfactory to the Company prior to being allowed to exercise this option.



                                     -8-
<PAGE>

         In the event of any change in the outstanding shares of the Common
Stock of the Company by reason of a stock dividend, stock split, combination
of shares, recapitalization, merger, consolidation, transfer of assets,
reorganization, conversion or what the Board of Directors deems in its sole
discretion to be similar circumstances, the number and kind of shares subject
to this option and the option price of such shares shall be appropriately
adjusted in a manner to be determined in the sole discretion of the Board of
Directors. No adjustment shall be made with respect to the 46.56-for-1 stock
split effected in September 1996.

         This option is not transferable otherwise than by will or the laws of
descent and distribution, and is exercisable during your lifetime only by you,
including, for this purpose, your legal guardian or custodian in the event of
disability. Until the option price has been paid in full pursuant to due
exercise of this option and the purchased shares are delivered to you, you do
not have any rights as a shareholder of the Company. The Company reserves the
right not to deliver to you the shares purchased by virtue of exercise of this
option during any period of time in which the Company deems, in its sole
discretion, that such delivery may not be consummated without violating a
federal, state, local or securities exchange rule, regulation or law.

         Notwithstanding anything to the contrary contained herein, this
option is not exercisable until all the following events occur and during the
following periods of time:

         (a)      Until the Plan is approved by the shareholders;

         (b) Until this option and the optioned shares are approved and/or
registered with such federal, state and local regulatory bodies or agencies
and securities exchanges as the Company may deem necessary or desirable;



                                     -9-
<PAGE>

         (c) During any period of time in which the Company deems that the
exercisability of this option, the offer to sell the shares optioned
hereunder, or the sale thereof, may violate a federal, state, local or
securities exchange rule, regulation or law, or may cause the Company to be
legally obligated to issue or sell more shares than the Company is legally
entitled to issue;

         (d) Until you have paid or made suitable arrangements to pay (which
may include payment through the surrender of Common Stock, unless prohibited
by the Board of Directors) (i) all federal, state and local income tax
withholding required to be withheld by the Company in connection with the
option exercise and (ii) your portion of other federal, state and local
payroll and other taxes due in connection with the option exercise; or

         (e) Until the Company has completed a public offering of its Common
Stock registered under the Securities Act of 1933, as amended, or has
registered any of its Common Stock under the Securities Exchange Act of 1934,
as amended.

         The following two paragraphs shall be applicable if, on the date of
exercise of this option, the Common Stock to be purchased pursuant to such
exercise has not been registered under the Securities Act of 1933, as amended,
and under applicable state securities laws, and shall continue to be
applicable for so long as such registration has not occurred:

                  (a) The optionee hereby agrees, warrants and represents that
he will acquire the Common Stock to be issued hereunder for his own account
for investment purposes only, and not with a view to, or in connection with,
any resale or other distribution of any of such shares, except as hereafter
permitted. The optionee further agrees that he will not at any time make any
offer, sale, transfer, pledge or other disposition of such Common Stock to be
issued hereunder without an effective registration statement under the
Securities Act of 1933, as amended, and under any applicable state securities
laws or an opinion of counsel acceptable to the Company to the effect that the
proposed transaction will be exempt from such registration. The optionee shall
execute such instruments, representations, acknowledgements and agreements as
the Company may, in its sole discretion, deem advisable to avoid any violation
of federal, state, local or securities exchange rule, regulation or law.



                                     -10-
<PAGE>

                  (b) The certificates for Common Stock to be issued to the
optionee hereunder shall bear the following legend:

                  "The shares represented by this certificate have not been
         registered under the Securities Act of 1933, as amended, or under
         applicable state securities laws. The shares have been acquired for
         investment and may not be offered, sold, transferred, pledged or
         otherwise disposed of without an effective registration statement
         under the Securities Act of 1933, as amended, and under any
         applicable state securities laws or an opinion of counsel acceptable
         to the Company that the proposed transaction will be exempt from such
         registration."

The foregoing legend shall be removed upon registration of the legended shares
under the Securities Act of 1933, as amended, and under any applicable state
laws or upon receipt of any opinion of counsel acceptable to the Company that
said registration is no longer required.

         The sole purpose of the agreements, warranties, representations and
legend set forth in the two immediately preceding paragraphs is to prevent
violations of the Securities Act of 1933, as amended, and any applicable state
securities laws.

         It is the intention of the Company and you that this option shall not
be an "Incentive Stock Option" as that term is used in Section 422(b) of the
Code and the regulations thereunder.

         Any dispute or disagreement between you and the Company with respect
to any portion of this option or its validity, construction, meaning,
performance or your rights hereunder shall be settled by arbitration in
accordance with the Commercial Arbitration Rules of the American Arbitration
Association or its successor, as amended from time to time. However, prior to
submission to arbitration you will attempt to resolve any disputes or
disagreements with the Company over this option amicably and informally, in
good faith, for a period not to exceed two weeks. Thereafter, the dispute or
disagreement will be submitted to arbitration. At any time prior to a decision
from the arbitrator(s) being rendered, you and the Company may resolve the
dispute by settlement. You and the Company shall equally share the costs
charged by the American Arbitration Association or its successor, but you and
the Company shall otherwise be solely responsible for your own respective


                                     -11-
<PAGE>

counsel fees and expenses. The decision of the arbitrator(s) shall be made in
writing, setting forth the award, the reasons for the decision and award and
shall be binding and conclusive on you and the Company. Further, neither you
nor the Company shall appeal any such award. Judgment of a court of competent
jurisdiction may be entered upon the award and may be enforced as such in
accordance with the provisions of the award.

         This option shall be subject to the terms of the Plan in effect on
the date this option is granted, which terms are hereby incorporated herein by
reference and made a part hereof. In the event of any conflict between the
terms of this option and the terms of the Plan in effect on the date of this
option, the terms of the Plan shall govern. This option constitutes the entire
understanding between the Company and you with respect to the subject matter
hereof and no amendment, supplement or waiver of this option, in whole or in
part, shall be binding upon the Company unless in writing and signed by the
President of the Company. This option and the performances of the parties
hereunder shall be construed in accordance with and governed by the laws of
the Commonwealth of Pennsylvania.

         Please sign the copy of this option and return it to the Company's
Secretary, thereby indicating your understanding of and agreement with its
terms and conditions.

                                            NCO GROUP, INC.


                  (SEAL)

                                            By:  _____________________________


         I hereby acknowledge receipt of a copy of the foregoing stock option
and, having read it hereby signify my understanding of, and my agreement with,
its terms and conditions.


     ________________              _______________________________
            date                             signature

                                     -12-


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<ARTICLE> 5
       
<S>                             <C>
<PERIOD-TYPE>                   6-MOS
<FISCAL-YEAR-END>                          DEC-31-1998
<PERIOD-START>                             JAN-01-1998
<PERIOD-END>                               JUN-30-1998
<CASH>                                      25,553,571
<SECURITIES>                                         0
<RECEIVABLES>                               24,237,505
<ALLOWANCES>                                   617,000
<INVENTORY>                                          0
<CURRENT-ASSETS>                            51,802,063
<PP&E>                                      21,416,332
<DEPRECIATION>                              10,653,857
<TOTAL-ASSETS>                             200,273,562
<CURRENT-LIABILITIES>                       15,743,659
<BONDS>                                              0
                                0
                                          0
<COMMON>                                   161,902,504
<OTHER-SE>                                  14,161,903
<TOTAL-LIABILITY-AND-EQUITY>               200,273,562
<SALES>                                     66,599,372
<TOTAL-REVENUES>                            66,599,372
<CGS>                                                0
<TOTAL-COSTS>                               56,632,388
<OTHER-EXPENSES>                                     0
<LOSS-PROVISION>                               178,740
<INTEREST-EXPENSE>                             218,727
<INCOME-PRETAX>                              9,569,517
<INCOME-TAX>                                 3,979,559
<INCOME-CONTINUING>                          5,589,958
<DISCONTINUED>                                       0
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<CHANGES>                                            0
<NET-INCOME>                                 5,589,958
<EPS-PRIMARY>                                      .40
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</TABLE>


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