WEST TELESERVICES CORP
10-Q, EX-10.01, 2000-11-13
BUSINESS SERVICES, NEC
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                                                               Exhibit No. 10.01

                             EMPLOYMENT AGREEMENT

     THIS AGREEMENT is entered into effective the 1st day of July, 2000, between
West Telemarketing Corporation Outbound ("Employer"), a Delaware corporation,
and MICHAEL E. MAZOUR ("Employee").

                                   RECITALS

     A.   WHEREAS, Employer and Employee have agreed to certain terms and
conditions of employment between the parties; and

     B.   WHEREAS, the parties desire to enter into this Agreement to
memorialize the terms and conditions of the employment relationship and any
prior and existing employment agreement(s) between the parties.

     NOW THEREFORE, the parties agree as follows;

     1.   Employment.  Employer agrees to employ Employee in his capacity as
          ----------
EXECUTIVE VICE PRESIDENT, DIRECT TELESERVICES of Employer. Employer may also
direct Employee to perform such duties for other entities which now are, or in
the future may be, affiliated with Employer (the "Affiliates"), subject to the
limitation that Employee's total time commitment shall be consistent with that
normally expected of similarly situated executive level employees. Employee
shall serve Employer and the Affiliates faithfully, diligently and to the best
of his ability. Employee agrees during the term of this Agreement to devote his
best efforts, attention, energy and skill to the performance of his employment
and/or consulting duties and to furthering the interest of Employer and the
Affiliates.

     2.   Term of Employment.  Employee's employment under this Agreement shall
          ------------------
commence effective the 1st day of July, 2000, and shall continue for a period of
two years unless terminated or renewed under the provisions of Paragraph 6
below.

          (a)  Unless terminated pursuant to Paragraph 6(a), the term of
employment shall be extended by one year at the end of each successive year so
that at the beginning of each successive year the term of this Agreement will be
two years.

     3.   Compensation.  Employer shall pay Employee as set forth in Exhibit A
          ------------
attached hereto and incorporated herein as is fully set forth in this paragraph.
Employee may receive additional discretionary bonuses as determined by the Board
of Directors of Employer in its sole discretion provided nothing contained
herein shall be construed as a commitment by the corporation to declare or pay
any such bonuses.

     4.   Benefits.  In addition to the compensation provided for in Paragraph 3
          --------
above, Employer will provide Employee with employment benefits commensurate to
those received by other executive level employees of Employer during the term of
this Agreement.

     5.   Other Activities.  Employee shall devote substantially all of his
          ----------------
working time and efforts during Employer's normal business hours to the business
and affairs of Employer and to the duties and responsibilities assigned to him
pursuant to this Agreement. Employee may devote a reasonable amount of his time
to civic, community or charitable activities. Employee in all events shall be
free to invest his assets in such manner as will not require any substantial
services by Employee in the conduct of the businesses or affairs of the entities
or in the management of the assets in which such investments are made.

     6.   Term and Termination.  The termination of this Agreement shall be
          --------------------
governed by the following:

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          (a)  The term of this Agreement shall be for the period set out in
Paragraph 2 unless earlier terminated in one of the following ways:

          (1)  Death.  This Agreement shall immediately terminate upon the death
               -----
     of Employee.

          (2)  For Cause.  Employer, upon written notice to Employee, may
               ---------
     terminate the employment of Employee at any time for "cause." For purposes
     of this paragraph, "cause" shall be deemed to exist if, and only if, the
     CEO and COO of Employer, in good faith, determine that Employee has
     engaged, during the performance of his duties hereunder, in significant
     objective acts or omissions constituting dishonesty, willful misconduct or
     gross negligence relating to the business of Employer.

          (3)  Without Cause.  Employer, upon written notice to Employee, may
               -------------
     terminate the employment of Employee at any time without cause.

          (4)  Resignation.  Employee, upon written notice to Employer, may
               -----------
     resign from the employment of Employer at any time.

     (b)  Accrued Compensation on Termination.  In the event of termination of
          -----------------------------------
the Agreement, Employee shall be entitled to receive:

          (1)  salary earned prior to and including the date of termination;

          (2)  any bonus earned as of the end of the month immediately preceding
the date of termination; and

          (3)  all benefits, if any, which have vested as of the date of
termination.

     7.   Consulting.
          ----------

          (a)  In the event of termination of employment pursuant to Paragraph
     6(a)(3) or 6(a)(4) above, Employer and Employee agree that Employee shall,
     for a minimum period of twenty-four (24) months from the date of
     termination, serve as a consultant to Employer.

          (b)  In the event of termination pursuant to Paragraph 6(a)(2),
     Employer and Employee agree that Employer may, at its sole option, elect to
     retain the services of Employee as a consultant for a period of twenty-four
     (24) months from the date of termination and that Employee will serve as a
     consultant to Employer if Employer so elects.

          (c)  During any period of consulting, Employee shall be acting as an
     independent contractor. As part of the consulting services, Employee agrees
     to provide certain services to Employer, including, but not limited to, the
     following:

                    (1)  oral and written information with reference to
continuing programs and new programs which were developed or under development
under the supervision of Employee;

                    (2)  meeting with officers and managers of Employer to
discuss and review programs and to make recommendations;

                    (3)  analysis, opinion and information regarding the
effectiveness and public acceptance of their programs.

          (d)  During the consulting period, Employee shall continue to receive,
as compensation for his

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consulting, the annualized salary being paid at the time of termination. No
bonus of any kind will be paid during any period of consulting.

          (e)  Employee hereby agrees that during any period of consulting, he
will devote his full attention, energy and skill to the performance of his
duties and to furthering the interest of Employer and the affiliates, which
shall include, and Employee acknowledges, a fiduciary duty and obligation to
Employer. Employee acknowledges that this prohibition includes, but is not
necessarily limited to, a preclusion from any other employment or consulting by
Employee during the consulting period except pursuant to Paragraph 7(f)
hereafter.

          (f)  During the term of this Agreement, including any period of
consulting, Employee shall not, singly, jointly, or as a member, employer or
agent of any partnership, or as an officer, agent, employee, director,
stockholder or investor of any other corporation or entity, or in any other
capacity, engage in any business endeavors of any kind or nature whatsoever,
other than those of Employer or its Affiliates without the express written
consent of Employer; provided, however, that Employee may own stock in a
publicly traded corporation. Employee agrees that Employer may in its sole
discretion give or withhold its consent and understands that Employer's consent
will not be unreasonably withheld if the following conditions are met:

                    (1)  Employee's intended employment will not interfere in
Employer's opinion with Employee's duties and obligations as a consultant,
including the fiduciary duty assumed hereunder; and

                    (2)  Employee's intended employment or activity would not,
in the opinion of Employer, place Employee in a situation where confidential
information of Employer or its Affiliates known to Employee may benefit
Employee's new employer; and

                    (3)  Employee's new employment will not, in Employer's
opinion, result, directly or indirectly, in competition with Employer or its
Affiliates, then or in the future.

          (g)  Notwithstanding any provisions in this Agreement to the contrary,
the provisions of Paragraph 7 shall survive the termination of this Agreement.

          (h)  Employer shall reimburse Employee for all reasonable expenses
incurred by Employee in furtherance of his consulting duties pursuant to this
Agreement provided the expenses are pre-approved by Employer.

          (i)  Benefits During Consulting Period.  Employee and his dependents
               ---------------------------------
     shall be entitled to continue their participation in all benefit plans in
     effect on the date of Employee's termination from employment during the
     period of consulting, under the same terms and conditions and at the same
     net cost to Employee as when employed by Employer unless Employee accepts
     new employment during the consulting term in accordance with Paragraph 7
     above, in which event all benefits will cease, at Employer's option, when
     the new employment is accepted by Employee.

     8.   Confidential Information.  In the course of Employee's employment,
          ------------------------
Employee will be provided with certain information, technical data and know-how
regarding the business of Employer and its Affiliates and their products, all of
which is confidential (hereinafter referred to as "Confidential Information").
Employee agrees to receive, hold and treat all confidential information received
from Employer and its Affiliates as confidential and secret and agrees to
protect the secrecy of said Confidential Information. Employee agrees that the
Confidential Information will be disclosed only to those persons who are
required to have such knowledge in connection with their work for Employer and
that such Confidential Information will not be disclosed to others without the
prior written consent of the Employer. The provisions hereof shall not be
applicable to: (a) information which at the time of disclosure to Employee is a
matter of public knowledge; or (b) information which, after disclosure to
Employee, becomes public knowledge other than through a breach of this
Agreement. Unless the Confidential Information

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shall be of the type herein before set forth, Employee shall not use such
Confidential Information for his own benefit or for a third party's or parties'
benefit at any time. Upon termination of employment, Employee will return all
books, records and other materials provided to or acquired by Employee during
the course of employment which relate in any way to Employer or its business.
The obligations imposed upon Employee by this paragraph shall survive the
expiration or termination of this Agreement.

     9.   Covenant Not to Compete.  Notwithstanding any other provision of this
          -----------------------
Agreement to the contrary, Employee covenants and agrees that for the period of
one (1) year following termination of his employment with Employer for any
reason he will not:

          (a)  directly or indirectly, for himself, or as agent of, or on behalf
of, or in connection with, any person, firm, association or corporation, engage
in any business competing directly for the customers, prospective customers or
accounts of the Employer or any of its Affiliates with whom Employee had contact
or about whom Employee learned during the course of his employment with Employer
and during the one (1) year immediately preceding the end of his employment.

          (b)  induce or attempt to induce any person employed by Employer or
any of its Affiliates, in any capacity, at the time of the termination of
Employee's service with Employer, to leave his/her employment, agency
directorship or office with Employer or the Affiliate.

          (c)  induce or attempt to induce any customer of Employer or any of
its Affiliates to terminate or change in any way its business relationship with
Employer or the Affiliate.

     Employee agrees the knowledge and information gained by him in the
performance of his duties would be valuable to those who are now, or might
become, competitors of the Employer or its Affiliates and that the business of
Employer and its Affiliates by its nature, covers at least the entire United
States of America and Canada. In the event these covenants not to compete are
held, in any respect, to be an unreasonable restriction upon the Employee, the
Court so holding may reduce the territory, or time, to which it pertains or
otherwise reasonably modify the covenant to the extent necessary to render this
covenant enforceable by said Court for the reasonable protection of Employer and
its Affiliates. The obligations imposed upon Employee by this paragraph are
severable from, and shall survive the expiration or termination of, this
Agreement.

     10.  Developments.
          ------------

          (a)  Employee will make full and prompt disclosure to Employer of all
inventions, improvements, discoveries, methods, developments, software and works
of authorship, whether patentable or not, which are created, made, conceived,
reduced to practice by Employee or under his direction or jointly with others
during his employment by Employer, whether or not during normal working hours or
on the premises of Employer which relate to the business of Employer as
conducted from time to time (all of which are collectively referred to in this
Agreement as "Developments").

          (b)  Employee agrees to assign, and does hereby assign, to Employer
(or any person or entity designated by Employer) all of his right, title and
interest in and to all Developments and all related patents, patent
applications, copyrights and copyright applications.

          (c)  Employee agrees to cooperate fully with Employer, both during and
after his employment with Employer, with respect to the procurement, maintenance
and enforcement of copyrights and patents (both in the United States and foreign
countries) relating to Developments. Employee shall sign all papers, including,
without limitation, copyright applications, patent applications, declarations,
oaths, formal assignments, assignment or priority rights, and powers of
attorney, which Employer may deem necessary or desirable in order to protect its
rights and interest in any Developments.

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     11.  Injunction and Other Relief.  Both parties hereto recognize that the
          ---------------------------
services to be rendered under this Agreement by Employee are special, unique and
of extraordinary character, and that in the event of the breach of Employee of
the terms and conditions of this Agreement to be performed by him, or in the
event Employee performs services for any person, firm or corporation engaged in
the competing line of business with Employer as provided in Paragraph 9, or if
Employee shall breach the provisions of this Agreement with respect to
Confidential Information or consulting services, then Employer shall be
entitled, if it so elects, in addition to all other remedies available to it
under this Agreement or at law or in equity to affirmative injunctive relief.

     12.  Severability.  In the event that any of the provisions of this
          ------------
Agreement shall be held invalid or unenforceable by any court of competent
jurisdiction, such invalidity or unenforceability shall not affect the remainder
of this Agreement and same shall be construed as if such invalid or
unenforceable provisions had never been a part hereof. In the event any court
would invalidate or fail to enforce any provision of Paragraph 7 and or
Paragraph 9 of this Agreement, Employee shall return any sums paid to Employee
by Employer pursuant to the consulting provision in Paragraph 7 hereof.

     13.  Governing Law.  This Agreement shall be governed by the laws of the
          -------------
State of Nebraska.

     14.  Entire Agreement.  This Agreement constitutes the entire agreement
          ----------------
between the parties respecting the employment of Employee by Employer and
supersedes all prior understandings, arrangements and agreements, whether oral
or written, including without limitation, any existing employment agreement, and
may not be amended except by a writing signed by the parties hereto.

     15.  Notice.  Notices to Employer under this Agreement shall be in writing
          ------
and sent by registered mail, return receipt requested, at the following address:
          President and CEO
          West TeleServices Corporation
          11808 Miracle Hills Drive
          Omaha, Nebraska 68154

     16.  Miscellaneous.  Employee acknowledges that:
          -------------

          (a)  He has consulted with or had an opportunity to consult with an
attorney of Employee's choosing regarding this Agreement.

          (b)  He will receive substantial and adequate consideration for his
obligations under this Agreement.

          (c)  He believes the obligations, terms and conditions hereof are
reasonable and necessary for the protectable interests of Employer and are
enforceable.

          (d)  This Agreement contains restrictions on his post-employment
activities.

     IN WITNESS WHEREOF, Employer has, by its appropriate officers, executed
this Agreement and Employee has executed this Agreement as of the day and year
first above written.

                    WEST TELEMARKETING CORPORATION OUTBOUND,
                    Employer

                    By: /s/  Nancee S. Berger
                        ---------------------
                    Its: Chief Operating Officer
                         -----------------------

                    /s/  Michael E. Mazour
                    ----------------------
                    Michael E. Mazour, Employee

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                                                                       Exhibit A

                         WEST TELESERVICES CORPORATION

                                  MEMORANDUM
                                  ----------


To:    Mick Mazour

From:  Nancee Berger

Date:  June 9, 2000

Re:    2000 Compensation Plan--Exhibit A

--------------------------------------------------------------------------------

The compensation plan for the remainder of 2000 while you are employed as
Executive Vice President of West Telemarketing Corporation--Outbound is being
revised as indicated below:

1.  Your base salary will be $185,000.00. Should you elect to voluntarily
    terminate your employment, you will be compensated for your services through
    the date of your actual termination per your Employment Agreement. This will
    be reviewed on an annual basis and revised, if necessary in accordance with
    the consumer price index.

2.  The rate factors used to calculate your pre-tax profit bonus are outlined on
    the schedule below. You are eligible to receive quarterly performance bonus
    based on each quarter's pre-tax profit margin. The bonus will be calculated
    by multiplying the year-to-date pre-tax profit times the rate factor from
    the table below minus bonuses paid year-to-date for the respective calendar
    year.

                    Rate Factor        WTCO Pre-Tax Margin
                    -----------        -------------------
                        N/A                   0--7.49%
                      .0075                7.5%--8.99%
                      .01375                 9%--9.99%
                      .02                   10%+


                                                /s/  Mick Mazour
                                                --------------------------
                                                Employee--Mick Mazour


Note:  This plan will take effect July 1, 2000.

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