MELITA INTERNATIONAL CORP
DEF 14A, 1999-04-29
TELEPHONE & TELEGRAPH APPARATUS
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<PAGE>   1
 
                                  SCHEDULE 14A
                                 (RULE 14A-101)
 
                    INFORMATION REQUIRED IN PROXY STATEMENT
 
                            SCHEDULE 14A INFORMATION
          PROXY STATEMENT PURSUANT TO SECTION 14(A) OF THE SECURITIES
                    EXCHANGE ACT OF 1934 (AMENDMENT NO.   )
 
Filed by the Registrant [X]
 
Filed by a Party other than the Registrant [ ]
 
Check the appropriate box:
 
<TABLE>
<S>                                            <C>
[ ]  Preliminary Proxy Statement               [ ]  Confidential, for Use of the Commission
                                                    Only (as permitted by Rule 14a-6(e)(2))
[X]  Definitive Proxy Statement
[ ]  Definitive Additional Materials
[ ]  Soliciting Material Pursuant to Rule 14a-11(c) or Rule 14a-12
</TABLE>
 
                        MELITA INTERNATIONAL CORPORATION
- --------------------------------------------------------------------------------
                (Name of Registrant as Specified In Its Charter)
 
- --------------------------------------------------------------------------------
    (Name of Person(s) Filing Proxy Statement, if other than the Registrant)
 
Payment of Filing Fee (Check the appropriate box):
 
[X]  No fee required.
 
[ ]  Fee computed on table below per Exchange Act Rules 14a-6(i)(1) and 0-11.
 
     (1)  Title of each class of securities to which transaction applies:
 
     (2)  Aggregate number of securities to which transaction applies:
 
     (3)  Per unit price or other underlying value of transaction computed
          pursuant to Exchange Act Rule 0-11 (set forth the amount on which the
          filing fee is calculated and state how it was determined):
 
     (4)  Proposed maximum aggregate value of transaction:
 
     (5)  Total fee paid:
 
[ ]  Fee paid previously with preliminary materials:
 
[ ]  Check box if any part of the fee is offset as provided by Exchange Act Rule
     0-11(a)(2) and identify the filing for which the offsetting fee was paid
     previously. Identify the previous filing by registration statement number,
     or the Form or Schedule and the date of its filing.
 
     (1)  Amount Previously Paid:
 
     (2)  Form, Schedule or Registration Statement No.:
 
     (3)  Filing Party:
 
     (4)  Date Filed:
<PAGE>   2
 
                        MELITA INTERNATIONAL CORPORATION
                         5051 PEACHTREE CORNERS CIRCLE
                          NORCROSS, GEORGIA 30092-2500
                                 (770) 239-4000
                             ---------------------
 
                    NOTICE OF ANNUAL MEETING OF SHAREHOLDERS
                            TO BE HELD MAY 26, 1999
 
                             ---------------------
 
     NOTICE IS HEREBY GIVEN that the Annual Meeting of Shareholders of Melita
International Corporation ("Melita") will be held at the Atlanta Financial
Center, 18th Floor, 3343 Peachtree Road, N.E., Atlanta, Georgia 30326, at 10:00
a.m., Atlanta, Georgia time, on Wednesday, May 26, 1999 (the "Meeting"), to
consider and act upon:
 
     1. the election of four persons to serve as members of Melita's Board of
        Directors;
 
     2. a proposal to ratify the selection of independent public accountants for
        Melita's current fiscal year; and
 
     3. such other business as may properly come before the Annual Meeting or
        any adjournment thereof.
 
     The Board of Directors has fixed the close of business on April 22, 1999,
as the record date for the determination of shareholders entitled to notice of,
and to vote at, the Meeting.
 
                                          By Order of the Board of Directors,
                                          /S/ Dan K. Lowring
                                          Dan K. Lowring
                                          Secretary
 
April 26, 1999
Atlanta, Georgia
 
                                   IMPORTANT
 
     WHETHER OR NOT YOU EXPECT TO BE PRESENT AT THE MEETING, PLEASE MARK, DATE
AND SIGN THE ENCLOSED PROXY AND RETURN IT IN THE ENVELOPE WHICH HAS BEEN
PROVIDED. NO POSTAGE IS REQUIRED FOR MAILING IN THE UNITED STATES. IN THE EVENT
YOU ARE ABLE TO ATTEND THE MEETING, YOU MAY REVOKE YOUR PROXY AND VOTE YOUR
SHARES IN PERSON.
 
                                 (MELITA LOGO)
<PAGE>   3
 
                        MELITA INTERNATIONAL CORPORATION
                         5051 PEACHTREE CORNERS CIRCLE
                          NORCROSS, GEORGIA 30092-2500
                             ---------------------
 
                                PROXY STATEMENT
                             ---------------------
 
                         ANNUAL MEETING OF SHAREHOLDERS
                                  MAY 26, 1999
                             ---------------------
 
                 INFORMATION CONCERNING SOLICITATION AND VOTING
 
SHAREHOLDERS MEETING
 
     This Proxy Statement and the enclosed proxy ("Proxy") are furnished on
behalf of the Board of Directors of Melita International Corporation, a Georgia
corporation (the "Company"), for use at the Annual Meeting of Shareholders to be
held on May 26, 1999 at 10:00 a.m., Atlanta, Georgia time (the "Annual
Meeting"), or at any adjournment or postponement thereof, for the purposes set
forth herein and in the accompanying Notice of Annual Meeting. The Annual
Meeting will be held at the Atlanta Financial Center, 18th Floor, 3343 Peachtree
Road, N.E., Atlanta, Georgia 30326. Melita intends to mail this Proxy Statement
and the accompanying Proxy card on or about April 26, 1999, to all shareholders
entitled to vote at the Annual Meeting.
 
SHAREHOLDERS ENTITLED TO VOTE
 
     Only holders of record of Melita's common stock, no par value ("Common
Stock"), at the close of business on April 22, 1999 will be entitled to notice
of and to vote at the Annual Meeting. At the close of business on April 22,
1999, Melita had outstanding and entitled to vote 15,647,352 shares of common
stock, no par value per share ("Common Stock"). Each holder of record of Common
Stock on such date will be entitled to one vote for each share held on all
matters to be voted upon at the Annual Meeting. Any shareholder who signs and
returns a Proxy has the power to revoke it at any time before it is exercised by
providing written notice of revocation to the Secretary of Melita or by filing
with the Secretary of Melita a Proxy bearing a later date. The holders of a
majority of the total shares of Common Stock outstanding on the record date,
whether present at the Annual Meeting in person or represented by Proxy, will
constitute a quorum for the transaction of business at the Annual Meeting. The
shares held by each shareholder who signs and returns the enclosed form of Proxy
will be counted for the purposes of determining the existence of a quorum at the
Annual Meeting, whether or not the shareholder abstains on all or any matter to
be acted on at the Annual Meeting. Abstentions and broker non-votes both will be
counted toward fulfillment of quorum requirements. A broker non-vote occurs when
a nominee holding shares for a beneficial owner does not vote on a particular
proposal because the nominee does not have discretionary voting power with
respect to that proposal and has not received instructions from the beneficial
owner.
 
COUNTING OF VOTES
 
     The purpose of the Annual Meeting is to consider and act upon the matters
which are listed in the accompanying Notice of Annual Meeting and set forth in
this Proxy Statement. The enclosed form of Proxy provides a means for a
shareholder to vote for all of the matters listed in the accompanying Notice of
Annual Meeting and described in the Proxy Statement. The enclosed form of Proxy
also provides a means for a shareholder to vote for all of the nominees for
Director listed thereon or to withhold authority to vote for one or more of such
nominees. Melita's Bylaws provide that Directors are elected by a plurality of
the votes cast. Plurality means that more votes must be cast in favor of the
election of a Director than those cast against election of such Director.
Accordingly, the withholding of authority by a shareholder (including broker
non-
<PAGE>   4
 
votes) will not be counted in computing a plurality and thus will have no effect
on the results of the election of such nominees.
 
     The accompanying form of Proxy also provides a means for a shareholder to
vote for, against or abstain from voting on each of the other matters to be
acted upon at the Annual Meeting. Each Proxy will be voted in accordance with
the shareholder's directions. The affirmative vote of a majority of the shares
of Common Stock present in person or represented by a Proxy and entitled to vote
on proposal two set forth in the accompanying Notice of Annual Meeting is
required for the approval of each such proposal. Approval of any other matters
as may properly come before the meeting generally also will require the
affirmative vote of a majority of the shares of Common Stock present in person
or represented by a Proxy and entitled to vote at the meeting. Abstentions with
respect to proposal two will have the same effect as a vote against this
proposal. With respect to broker non-votes, the shares will not be considered
present at the meeting for the proposal to which authority was withheld.
Consequently, broker non-votes will not be counted with regard to the proposal,
but they will have the effect of reducing the number of affirmative votes
required to approve the proposal, because they reduce the number of shares
present or represented from which a majority is calculated. There are no
dissenter's rights with respect to any matter to be acted upon pursuant to this
Proxy Statement.
 
PROXIES AND SOLICITATION
 
     When the enclosed Proxy is properly signed and returned, the shares which
it represents will be voted at the Annual Meeting in accordance with the
instructions noted thereon. In the absence of such instructions, the shares
represented by a signed Proxy will be voted in favor of the nominees for
election to the Board of Directors, and in favor of the approval of proposal
two.
 
     Proxies will be solicited from Melita's shareholders by mail. Melita will
pay all expenses in connection with the solicitation, including postage,
printing and handling, and the expenses incurred by brokers, custodians,
nominees and fiduciaries in forwarding proxy material to beneficial owners. It
is possible that directors, officers and other employees of Melita may make
further solicitation personally or by telephone, facsimile or mail. Directors,
officers and other employees of Melita will receive no additional compensation
for any such further solicitation.
 
                                        2
<PAGE>   5
 
         SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT
 
     The following table sets forth the amount and percent of shares of Common
Stock which, as of April 22, 1999, are deemed under the rules of the Securities
and Exchange Commission (the "Commission") to be "beneficially owned" by each
member of the Board of Directors of Melita, by each nominee for election to the
Board of Directors, by each executive officer of Melita, by all directors,
nominees and executive officers of Melita as a group, and by any person or
"group" (as that term is used in the Securities Act of 1934, as amended) known
to Melita as of that date to be a "beneficial owner" of more than 5% of the
outstanding shares of Common Stock of Melita.
 
<TABLE>
<CAPTION>
                                                                  COMMON STOCK BENEFICIALLY
                                                                          OWNED(1)
                                                              ---------------------------------
                                                              NUMBER OF SHARES OF    PERCENTAGE
DIRECTORS AND EXECUTIVE OFFICERS                                 COMMON STOCK         OF CLASS
- --------------------------------                              -------------------    ----------
<S>                                                           <C>                    <C>
Aleksander Szlam(2).........................................      11,147,395           71.24%
Andrew J. Filipowski(3).....................................          10,000               *
Donald L. House(4)..........................................          22,000               *
Don W. Hubble(5)............................................          21,000               *
William K. Dumont(6)........................................           8,750               *
John A. Lamb(7).............................................          23,750               *
Dan K. Lowring(8)...........................................          23,311               *
All executive officers and directors as a group (7
  persons)(9)...............................................      11,234,703           71.80%
</TABLE>
 
- ---------------
 
 *  Less than 1% of the outstanding Common Stock.
(1) Information with respect to "beneficial ownership" shown in the table above
    is based on information supplied by the directors and executive officers of
    Melita and filings made with the Commission or furnished to Melita by other
    shareholders. Beneficial ownership is determined in accordance with the
    rules of the Securities and Exchange Commission and generally includes
    voting or investment power with respect to securities. Except as indicated
    by footnote, the persons named in the table above have sole voting and
    investment power with respect to all shares of Common Stock shown as
    beneficially owned by them. Percentage of beneficial ownership is based on
    15,647,352 shares of Common Stock outstanding as of April 22, 1999 and
    includes shares of Common Stock subject to options which may be exercised
    within 60 days of April 22, 1999. Such shares are deemed to be outstanding
    for the purposes of computing the percentage ownership of the individual
    holding such shares, but are not deemed outstanding for purposes of
    computing the percentage of any other person shown in the table.
(2) Consists of 11,143,395 shares held by a limited partnership controlled by
    Mr. Szlam and 4,000 shares held indirectly by Mr. Szlam's children.
(3) Includes 2,500 shares issuable pursuant to options exercisable within 60
    days of April 22, 1999.
(4) Includes 17,000 shares issuable pursuant to options exercisable within 60
    days of April 22, 1999.
(5) Includes 17,000 shares issuable pursuant to options exercisable within 60
    days of April 22, 1999.
(6) Includes 8,750 shares issuable pursuant to options exercisable within 60
    days of April 22, 1999.
(7) Includes 23,750 shares issuable pursuant to options exercisable within 60
    days of April 22, 1999.
(8) Includes 22,125 shares issuable pursuant to options exercisable within 60
    days of April 22, 1999.
(9) Includes 11,143,395 shares held by a limited partnership controlled by Mr.
    Szlam, 4,000 shares held indirectly by Mr. Szlam's children, and 91,125
    shares issuable pursuant to options exercisable within 60 days of April 22,
    1999.
 
                                        3
<PAGE>   6
 
                                   PROPOSAL 1
 
                             ELECTION OF DIRECTORS
 
INTRODUCTION
 
     At the Annual Meeting, four directors are to be elected for the terms
described below. Each of the nominees for election to the Board of Directors is
currently a director of Melita. If elected at the Annual Meeting, each of the
nominees would serve until the Annual Meeting held in 1999 and until his
successor is duly elected and qualified, or until such directors earlier death,
resignation or removal.
 
     Shares represented by executed proxies will be voted, if authority to do so
is not withheld, for the election of the four nominees named below. In the event
that any nominee should be unavailable for election as a result of an unexpected
occurrence, such shares will be voted for the election of such substitute
nominee as the Board of Directors may select. Each person nominated for election
has agreed to serve if elected, and management has no reason to believe that any
nominee will be unable to serve.
 
     The Board of Directors recommends a vote FOR each named nominee.
 
NOMINEES
 
     The name and age, principal occupation or employment, and other data
regarding each nominee, based on information received from the respective
nominees, are set forth below:
 
     ALEKSANDER SZLAM
 
          Mr. Szlam, 47, founded Melita in 1979 and has served as Chairman of
     the Board and Chief Executive Officer of Melita since its inception. Prior
     to founding Melita, Mr. Szlam worked as a design engineer and scientist at
     Lockheed Corporation, NCR and Solid State Systems.
 
     DONALD L. HOUSE
 
          Mr. House, 56, is a private investor and business consultant. Mr.
     House has served as a member of the Board of Directors of Clarus
     Corporation (formerly known as SQL Financials International, Inc.), a
     client/server software company, since January 1993. From September 1991
     until December 1992, Mr. House served as President of Prentice Hall
     Professional Software, Inc., a subsidiary of Simon and Schuster, Inc. Since
     1988, he has been a business advisor, director and investor in a number of
     emerging growth high technology companies. From 1968 through 1987, Mr.
     House served in a number of positions with Management Science America,
     Inc., a provider of application software.
 
     DON W. HUBBLE
 
          Mr. Hubble, 59, is Chairman, President and CEO of Angelica
     Corporation, a health-care, textile rental and apparel company, since
     January 1998 and served as an independent consultant from October 1996 to
     December 1997. Mr. Hubble served with National Service Industries, Inc., or
     NSI, from 1980 until October 1996, most recently serving as President and
     Chief Operating Officer. Mr. Hubble also served in various capacities with
     a number of divisions of NSI, including National Linen Service, Block
     Industries and Certified Leasing Company.
 
     ANDREW J. FILIPOWSKI
 
          Mr. Filipowski, 48 is a founder, President, Chief Executive Officer
     and Chairman of the Board of Directors of Platinum Technology, Inc. since
     its formation in April 1987. Mr. Filipowski is also a director of
     Mastering, Inc., System Software Associates, Inc. and Platinum
     Entertainment, Inc., a publicly held integrated music recording and
     publishing company.
 
                                        4
<PAGE>   7
 
BOARD OF DIRECTORS MEETINGS AND COMMITTEES
 
     During 1998, the Board of Directors held 6 meetings. With the exception of
Mr. Filipowski, who was appointed to the Board of Directors in April 1999, all
of the directors attended at least 75% of the aggregate total number of meetings
of the Board of Directors held during their tenure and meetings of committees of
the Board of Directors on which they served.
 
     Melita's Board of Directors has established an Audit Committee and
Compensation Committee. Donald L. House and Don W. Hubble presently serve on the
Audit Committee. The Audit Committee met 2 times in 1998. The primary functions
of the Audit Committee are to (i) review the scope and timing of the audit and
non-audit services to be rendered by Melita's independent accountants, to review
audit plans of the independent accountants and internal auditors and to review
the reports upon completion of their audits, (ii) to review the appropriateness
of Melita's accounting policies, the adequacy of its financial controls and the
reliability of the financial information reported to the public, and (iii) to
report to the Board of Directors on its activities. Donald L. House and Don W.
Hubble presently serve on the Compensation Committee. The Compensation Committee
met 6 times in 1998. The primary functions of the Compensation Committee are to
review and approve, subject to ratification of the Board of Directors, the Chief
Executive Officer's compensation, to consult with the Chief Executive Officer
and approve compensation for executive officers and other key employees, to
administer Melita's stock option plans and employee stock purchase plan
including approval of all awards thereunder, to approve management incentive
plans for senior management, and to report to the Board of Directors on these
activities.
 
     As compensation for serving on the Board of Directors, directors who are
not also employees of Melita ("Nonemployee Directors") receive $1,000 for each
meeting of the full Board and $500 for each Committee meeting. In Melita's
discretion, Nonemployee Directors may also be reimbursed for reasonable expenses
incurred by them in connection with their attendance at Board Meetings.
Nonemployee Directors are also eligible to receive options under Melita's 1997
Stock Option Plan. Under this plan, Nonemployee Directors receive an option to
purchase 10,000 shares of Melita's common stock each year, with one-sixth of
such options vesting for each bi-monthly board meeting attended. These options
vest ratably upon a director's attendance at each of the regular board meetings.
The Nonemployee Directors other than Mr. Filipowski each received an option to
purchase 5,000 shares of Melita's common stock based on the performance of the
market price of the common stock.
 
EXECUTIVE OFFICERS
 
     In addition to the individuals nominated for director above who are also
executive officers of Melita, the following individuals presently serve as
executive officers of Melita:
 
     WILLIAM K. DUMONT
 
          Mr. Dumont has served as Executive Vice President and Chief Operating
     Officer since April 1999, as Senior Vice President, Worldwide Sales of
     Melita from April 1999 to August 1998 and as Vice President, Sales of
     Melita from December 1996 to August 1998. Prior to joining Melita, Mr.
     Dumont served as Regional Manager for Octel Communications Corporation from
     1994 to 1996, and from 1990 to 1994 he served as Regional Vice President of
     VMX, Inc., both of which are voice processing companies.
 
     JOHN A. LAMB
 
          Mr. Lamb has served as Senior Vice President, Corporate Development of
     Melita since April 1999 and Senior Vice President, Strategic Product
     Marketing of Melita from August 1998 to April 1999. Mr. Lamb also served as
     Vice President, New Business Development of Melita from September 1996 to
     August 1998, and was Director of Special Projects of Melita from February
     1996 to September 1996. Mr. Lamb served as Vice President, Research and
     Development of Microhelp, Inc., a software development company, from
     January 1995 to November 1995. From 1990 to 1995, he held various positions
     in the sales and engineering departments of Melita.
 
                                        5
<PAGE>   8
 
     DAN K. LOWRING
 
          Mr. Lowring has served as Vice President, Administration and Chief
     Financial Officer of Melita since August 1998 and has served as Vice
     President, Corporate and Strategic Planning of Melita from December 1997 to
     August 1998. He has also served as Treasurer of Melita since January 1997
     and as Secretary since March 1997. From July 1993 to December 1996 he
     served as Director of Finance of Melita. From March 1993 to July 1993 he
     served as Controller of Melita, and from October 1990 to March 1993 he
     served as Manager of Finance of Melita. Prior to joining Melita, Mr.
     Lowring served in various capacities with a division of Raymond James
     Financial, Inc. and with R.H. Macy & Co.
 
EXECUTIVE COMPENSATION
 
     The following table presents certain summary information concerning
compensation earned for services rendered to Melita by Melita's Chief Executive
Officer and each of the other four most highly compensated executive officers of
Melita during 1998 (collectively the "Named Executive Officers") for the fiscal
years ended December 31, 1998 and 1997.
 
                           SUMMARY COMPENSATION TABLE
 
<TABLE>
<CAPTION>
                                                                              LONG TERM
                                                                             COMPENSATION
                                                    ANNUAL                      AWARDS
                                                 COMPENSATION                ------------
                                    --------------------------------------    SECURITIES
                                                            OTHER ANNUAL      UNDERLYING     ALL OTHER
NAME AND PRINCIPAL POSITION  YEAR    SALARY    BONUS(1)    COMPENSATION(2)    OPTIONS(#)    COMPENSATION
- ---------------------------  ----   --------   --------    ---------------   ------------   ------------
<S>                          <C>    <C>        <C>         <C>               <C>            <C>
Aleksander Szlam...........  1998   $300,000   $240,000          --                 --          --
  Chairman of the Board and  1997   $300,000   $160,000(3)       --                 --          --
  Chief Executive Officer
William K. Dumont..........  1998   $139,846   $124,000          --             65,000          --
  Executive Vice President   1997   $120,000          0          --             35,000          --
  and Chief Operating
  Officer
John A. Lamb...............  1998   $130,385   $ 18,000          --             27,500          --
  Senior Vice President      1997   $119,596   $ 15,000          --             35,000          --
  Corporate Development
Dan K. Lowring.............  1998   $119,923   $ 22,666          --             50,000          --
  Vice President             1997   $ 81,827   $ 17,000          --              5,000          --
  Administration and Chief
  Financial Officer
</TABLE>
 
- ---------------
 
(1) Except as noted, bonuses awarded and paid in each year were based upon prior
    year performance.
(2) In accordance with rules of the Securities and Exchange Commission, other
    compensation in the form of perquisites and other personal benefits has been
    omitted because such perquisites and other personal benefits constituted
    less than the lesser of $50,000 or 10% of the total annual salary and bonus
    for the Named Executive Officer for such year.
(3) Bonus accrued during 1997 pursuant to Mr. Szlam's employment agreement with
    Melita.
 
                                        6
<PAGE>   9
 
OPTION GRANTS IN LAST FISCAL YEAR
 
     The following table contains information concerning options granted during
the year ended December 31, 1997 to the Named Executive Officers:
 
                       OPTION GRANTS IN LAST FISCAL YEAR
 
<TABLE>
<CAPTION>
                                                                                        POTENTIAL REALIZABLE
                                                                                          VALUE AT ASSUMED
                                   NUMBER OF     % OF TOTAL                            ANNUAL RATES OF STOCK
                                   SECURITIES     OPTIONS      EXERCISE                PRICE APPRECIATION FOR
                                   UNDERLYING    GRANTED TO    OR BASE                     OPTION TERM(2)
                         OPTION     OPTIONS     EMPLOYEES IN    PRICE     EXPIRATION   ----------------------
NAME                      DATE     GRANTED(1)   FISCAL YEAR     ($/SH)       DATE         5%           10%
- ----                    --------   ----------   ------------   --------   ----------   ---------    ---------
<S>                     <C>        <C>          <C>            <C>        <C>          <C>          <C>
Aleksander Szlam......                   --          --            --                        --           --
William K. Dumont.....   8/11/98     20,000         1.9%        10.25       8/11/08    $128,923     $326,717
                        10/21/98     45,000         4.4%        10.75      10/21/08    $304,228     $770,973
Dan K. Lowring........    1/1/98     12,000         1.2%         9.06        1/1/08    $ 68,373     $173,272
                         8/31/98     20,000         1.9%         8.38       8/31/08    $105,403     $267,111
                        10/21/98     18,000         1.8%        10.75      10/21/08    $121,691     $308,389
John A. Lamb..........   8/31/98     10,000         1.0%         8.38       8/31/08    $ 52,701     $133,556
                        10/21/98     17,500         1.7%        10.75      10/21/08    $118,311     $299,823
</TABLE>
 
- ---------------
 
(1) The options granted to the named executive officers were awarded under
    Melita's 1997 Stock Option Plan (the "1997 Plan"). The options granted under
    the 1997 Plan are exercisable for a period not to exceed ten years from the
    date of grant. Options generally vest over four years of continuous
    employment with Melita. The exercise price of each option granted was not
    less than 100% of the fair market value of a share of Common Stock on the
    date of grant.
(2) Amounts represent the hypothetical gains that could be achieved for the
    respective options at the end of the ten year option term. The assumed 5%
    and 10% rates of stock appreciation are mandated by the rules of the
    Securities and Exchange Commission and may not accurately reflect the
    appreciation of the price of the Common Stock from the grant date until the
    expiration of the option term. These assumptions are not intended to
    represent a forecast of future stock appreciation of Melita's Common Stock.
    No assurance can be given that Melita's Common Stock will appreciate at all.
 
OPTIONS EXERCISED AND YEAR-END VALUES OF AN EXERCISED OPTION
 
     The following table sets forth information, as of December 31, 1998,
regarding the number of shares received and the value realized upon exercise of
the stock options, and the number and value of exercisable and unexercisable
options to purchase Common Stock of Melita held by Melita's Named Executive
Officers.
 
      AGGREGATED OPTION EXERCISES IN 1998 AND 1998 YEAR-END OPTION VALUES
 
<TABLE>
<CAPTION>
                                             NUMBER OF SHARES UNDERLYING         VALUE OF UNEXERCISED
                                                UNEXERCISED OPTIONS AT           IN-THE-MONEY OPTIONS
                                                  DECEMBER 31, 1998            AT DECEMBER 31, 1998(1)
                                             ----------------------------    ----------------------------
NAME                                         EXERCISABLE    UNEXERCISABLE    EXERCISABLE    UNEXERCISABLE
- ----                                         -----------    -------------    -----------    -------------
<S>                                          <C>            <C>              <C>            <C>
Aleksander Szlam.........................          --              --               --               --
William K. Dumont........................       8,750          91,250         $111,375       $1,010,375
Dan K. Lowring...........................      13,150          61,850          235,200          784,105
John A. Lamb.............................      18,750          43,750          276,075          513,800
</TABLE>
 
- ---------------
 
(1) Calculated by multiplying the number of shares underlying options by the
    difference between the closing sale price for the Common Stock of $21.00 as
    reported by The NASDAQ Stock Market on December 31, 1998 and the exercise
    price of the options.
 
                                        7
<PAGE>   10
 
AGREEMENTS WITH EMPLOYEES
 
     Principal employees of Melita, including executive officers, are required
to sign an agreement with Melita restricting the ability of the employee to
compete with Melita during his or her employment and for a period of one year
thereafter, restricting solicitation of customers and employees following
employment with Melita, and providing for ownership and assignment of
intellectual property rights to Melita.
 
     Mr. Szlam has entered into an employment agreement with us effective June
4, 1997. Pursuant to the agreement, Mr. Szlam is entitled to receive an annual
base salary of $300,000, and is entitled to an annual bonus of $160,000. Based
on his performance in 1997, our Board of Directors granted Mr. Szlam an
additional bonus of $80,000, and based on his performance in 1998, our Board of
Directors granted Mr. Szlam an additional bonus of $140,000. The Board of
Directors has increased Mr. Szlam's base salary in 1999 to $330,000. Mr. Szlam's
employment agreement has an initial term of two years and automatically renews
for additional two-year terms unless Melita or Mr. Szlam cancels such renewal by
giving three months' prior written notice. As neither Melita nor Mr. Szlam
canceled this agreement by March 4, 1999, it has been extended automatically
until June 2001. Under the terms of the agreement, Mr. Szlam has agreed to
assign to us all patents, copyrights and other intellectual property developed
by him during the course of his employment. In addition, Mr. Szlam has agreed
not to solicit our customers or employees or to compete with us for two years
following any termination of his employment.
 
SECTION 16(A) BENEFICIAL OWNERSHIP REPORTING COMPLIANCE
 
     Section 16(a) of the Securities Exchange Act of 1934, as amended (the
"Exchange Act"), requires Melita's officers and directors and persons who own
more than ten percent of the Common Stock to file initial statements of
beneficial ownership (Form 3) and statements of changes in beneficial ownership
(Forms 4 and 5) of Common Stock and any other equity securities of Melita with
the Securities and Exchange Commission and The NASDAQ Stock Market. Officers,
directors and greater than ten percent shareholders are required by Securities
Exchange Commission regulations to furnish Melita with copies of all such forms
they file.
 
     Based solely on a review of the copies of the forms that it has received,
and on written representations from certain reporting persons that no additional
forms were required, Melita believes that its officers, directors and greater
than ten percent beneficial owners complied with all of these filing
requirements in 1998.
 
401(K) PROFIT SHARING PLAN
 
     Melita maintains a 401(k) Profit Sharing Plan (the "401(k) Plan") which is
intended to be a tax-qualified defined contribution plan under Section 401(k) of
the Code. In general, all U.S. employees of Melita are eligible to participate
at the beginning of the quarter following their hire date. The 401(k) Plan
includes a salary deferral arrangement pursuant to which participants may
contribute, subject to certain Code limitations, a maximum of 15% of their
salary on a pre-tax basis, with a maximum deferral of $10,000. Starting in 1998,
Melita guarantees a matching contribution of 40% of each participant's
contribution up to 6% of the participant's salary and a discretionary match of
up to 60% of each participant's contribution up to 6% of the participant's
salary. In 1998, Melita's matching contribution was 45% of each participant's
contribution up to 6% of the participant's salary, for an aggregate contribution
of $433,769.62. A separate account is maintained for each participant in the
401(k) Plan. The portion of a participant's account attributable to his or her
own contributions is 100% vested. The portion of the account attributable to
Company contributions (including matching contributions) vests ratably over the
next two years of service with Melita. Distributions from the 401(k) Plan may be
made in the form of a lump-sum payment in cash or property or in the form of an
annuity.
 
STOCK OPTION PLANS AND STOCK PURCHASE PLAN
 
     During 1992, the Company approved the 1992 Stock Option Plan (the "1992
Plan") for which 640,000 shares of common stock were authorized for use in the
plan. During 1995, the number of authorized shares was increased to 1,000,000
shares of common stock. Options are granted at the fair market value and are
 
                                        8
<PAGE>   11
 
exercisable based on the specific terms of the grant up to ten years from the
grant date. Options granted primarily vest ratably over a four-or five-year
employment period.
 
     As of April 22, 1999, options to purchase 442,403 shares of Common Stock
were outstanding under the 1992 Plan at a weighted average exercise price of
$4.42 per share and 519,852 shares of Common Stock have been issued upon
exercise of options granted under the 1992 Plan.
 
     On February 6, 1997, the Company approved the 1997 Stock Option Plan (the
"1997 Plan") for which 1,350,000 shares of common stock were authorized for
issuance, less any options issued under the 1992 Plan. In October of 1997, the
Company increased the number of shares available under the 1997 Plan to
1,850,000. On May 11, 1998, the shareholders approved an amendment to the 1997
Plan whereby the number of shares of common stock available for issuance under
the 1997 Plan are automatically adjusted on the first day of each fiscal year,
beginning with 1998, by a number of shares such that the total number of shares
reserved for issuance under the 1997 Plan equals the sum of (i) the aggregate
number of shares previously issued under the 1997 Plan and the 1992 Plan: (ii)
the aggregate number of shares subject to then outstanding options granted under
the 1997 Plan and the 1992 Plan; and (iii) 5% of the number of shares of common
stock outstanding on the last day of the preceding fiscal year. Options are
granted at the fair market value and are exercisable based on the specific terms
of the grant up to ten years from the grant date. The options vest primarily
over a four-year period subject to acceleration upon the achievement of certain
performance measures.
 
     As of April 22, 1999, options to purchase 1,314,295 shares of Common Stock
were outstanding under the 1997 Plan at a weighted average exercise price of
$12.91 per share and 81,882 shares of Common Stock have been issued upon
exercise of options granted under the 1997 Plan.
 
     Employee Stock Purchase Plan.  Melita adopted an Employee Stock Purchase
Plan (the "Stock Purchase Plan") on March 1, 1997, to become effective on June
4, 1997. A total of 250,000 shares of Melita's Common Stock have been reserved
for issuance under the Stock Purchase Plan. The Stock Purchase Plan is intended
to qualify under sec. 423 of the Code. An employee electing to participate in
the Stock Purchase Plan must authorize on a semi-annual basis a stated dollar
amount or percentage of the employee's regular pay (not to exceed 10%) to be
deducted by Melita from the employee's pay. The price at which employees may
purchase Common Stock is 85% of the closing price of the Common Stock on the
NASDAQ National Market on the first day of the semi-annual period or the last
day of the semi-annual period, whichever is lower. An employee may not sell
shares of Common Stock purchased under the Stock Purchase Plan until the later
of: (i) 180 days after the closing of this offering; or (ii) the first day of
the second semi-annual period following the semi-annual period in which the
right to purchase such shares was granted. Employees of Melita who have
completed six full months of service with Melita and whose customary employment
is more than 20 hours per week for more than nine months per calendar year are
eligible to participate in the Stock Purchase Plan. An employee may not be
granted an option under the Stock Purchase Plan if after the granting of the
option such employee would be deemed to own 5% or more of the combined voting
power or value of all classes of stock of Melita. As of April 22, 1999,
approximately 205 employees are eligible to participate in the Stock Purchase
Plan. The Stock Purchase Plan is administered by the Compensation Committee of
the Board of Directors.
 
            COMPENSATION COMMITTEE REPORT ON EXECUTIVE COMPENSATION
 
GENERAL
 
     The Compensation Committee of Melita's Board of Directors has furnished the
following report on Executive Compensation in accordance with the rules and
regulations of the Securities and Exchange Commission. This report outlines the
duties of the Committee with respect to executive compensation, the various
components of Melita's compensation program for executive officers and other key
employees, and the basis on which the 1998 compensation was determined for the
executive officers of Melita, with particular detail given to the 1998
compensation for Melita's Chief Executive Officer.
 
                                        9
<PAGE>   12
 
     During 1998, the Compensation Committee was comprised of Donald L. House
and Don W. Hubble.
 
     Duties of the Committee include establishing and approving compensation of
the Chief Executive Officer, consulting with the Chief Executive Officer for the
purpose of reviewing and approving compensation for other executive officers and
key employees, administering Melita's stock option plans for employees, and
approving management incentive bonuses. In performing the duties described
above, the Compensation Committee seeks to achieve the following:
 
     (i)   to provide compensation opportunities that are based on the
           performance of Melita;
 
     (ii)  to provide competitive compensation programs that enable Melita to
           attract and retain highly qualified executive managers who are
           focused on enhancing shareholder value; and
 
     (iii) to coordinate compensation programs and practices so that they
           promote Melita's annual and long-term business objectives and
           strategies.
 
     The Compensation Committee in all instances seeks to link compensation to
the value and level of the performance of the executive. The Compensation
Committee seeks to achieve this objective by implementing, as the principal
components of compensation, a program of base salary, incentive compensation and
equity-based incentives. The compensation decisions of the Committee relative to
Melita's executive officers and key employees are described below as to each of
the foregoing components.
 
COMPENSATION OF EXECUTIVE OFFICERS GENERALLY
 
     Salary.  The salary levels of Melita's executive officers and other key
employees are reviewed by the Committee annually. In determining appropriate
base-salary levels, the Committee considers factors such as duties and
responsibilities inherent in the position held, initiative, performance, tenure
and pay practices for other companies of similar size in the electronics
industry, as well as business conditions generally prevailing in the software
and technology industries.
 
     Melita refers to external information to determine base salaries paid by
other companies for comparable positions. For example, Melita refers to a survey
by organizations such as the American Electronics Association and Culpepper and
Associates for both executives and non-executives to determine market salaries
for comparable positions paid by other software and electronic companies of
similar size, and awards salary increases based on the number of years
experience and performance, giving consideration to the market salaries
reflected by these surveys.
 
     Cash Bonuses.  Annual cash bonuses are determined and paid to executives
and key employees pursuant to Melita's compensation plan for executive officers
and other key employees. For each executive and key employee, the cash bonus is
based upon the attainment of financial and other objectives, either for Melita
as a whole, or for the employee's area of responsibility. Cash bonuses for
executive officers and other key employees are targeted at ranges from 15% of
base salary to 100% of base salary. The amount of the bonus payable to any
executive officer or other key employee ranges from 0% of targeted bonus to a
maximum of 100% of targeted bonus depending on the level of performance goals
achieved. Since bonus payments are based on the degree in which Melita achieves
its overall operating income and revenue goals, the compensation of executive
officers and key employees is higher during years in which Melita meets or
exceeds its specified financial performance goals. Operating income (excluding
acquisition related charges) and revenues for the year ended December 31, 1998
were $17.1 million and $93.4 million, respectively, as compared to an operating
income and revenues of $11.4 million and $65.8 million, respectively, for the
year ended December 31, 1997. Total cash bonuses of approximately $578,000 were
paid to 8 members of senior management participating in the incentive plan
during 1998. Total cash bonuses of approximately $478,000 were paid to 7 members
of senior management participating in the plan during 1997.
 
     Equity-based Incentives.  Melita maintains stock option plans to provide
executive officers and other key employees and consultants with additional
incentive to promote the financial success of Melita which, in turn, is intended
to positively impact the value of Melita's Common Stock. Options granted under
Melita's Stock Option Plans have generally been long-term (ten years). All such
options are granted at an exercise price
 
                                       10
<PAGE>   13
 
equal to fair market value on the date of grant. With such features, Melita
considers stock options as a way of aligning the interest of management with the
interest of Melita's shareholders to promote growth in Melita's stock price and
inducing executive officers and other key employees to remain with Melita on a
long-term basis. The Compensation Committee believes that Melita's long-term
goals will best be achieved by maintaining in place the core management team of
executive officers and other key employees. During 1998, options to purchase
142,500 shares of Melita's Common Stock were awarded to executive officers of
Melita. As of April 22, 1999, options to purchase an aggregate 1,756,698 shares
of Melita's Common Stock were held by 435 employees under Melita's Stock Option
Plans. Included in this amount as of April 22, 1999 are options to purchase
approximately 237,500 shares of Melita's Common Stock at an average exercise
price of $8.66 held by executive officers named in the Summary Compensation
Table.
 
COMPENSATION OF THE CHIEF EXECUTIVE OFFICER
 
     In establishing the 1998 cash bonus compensation for Mr. Szlam, Melita
observed similar guidelines as set forth for executive officers generally.
Melita does not assign specific weighting to the various guidelines or factors,
other than the consideration that is given to Melita's achievement of its
overall operating income and revenue goals. During 1998, Mr. Szlam's base salary
was set at $300,000, as compared to $300,000 for the immediately preceding year.
Mr. Szlam's bonus was targeted at $160,000 for 1997. The Compensation Committee
approved a bonus of $240,000 to Mr. Szlam for 1998, reflecting the fact that
Melita had exceeded its targeted goals for operating income and revenue for
1997. In 1997, Mr. Szlam received a bonus of $160,000.
 
POLICY WITH RESPECT TO QUALIFYING COMPENSATION FOR DEDUCTIBILITY
 
     Section 162(m) of the Internal Revenue Code of 1986, as amended, limits the
deduction allowable to Melita for compensation paid to the Chief Executive
Officer and each of the four other most highly compensated executive officers to
$1.0 million. Qualified performance-based compensation is excluded from this
limitation if certain requirements are met. Melita's policy is generally to
preserve the federal income tax deductibility of compensation paid, to the
extent feasible. The Compensation Committee believes that awards under Melita's
management incentive plan and its award of options made under stock option plans
for employees will qualify as performance-based compensation and thereby be
excluded from the $1.0 million limitation. Notwithstanding Melita's policy to
preserve the federal income tax deductibility of compensation payments, under
certain circumstances, the Compensation Committee, in its discretion, may
authorize payment, such as salary, bonuses or otherwise, that may cause an
executive officer's income to exceed the deductible limits.
 
                                          Compensation Committee
                                          Donald L. House
                                          Don W. Hubble
 
                                       11
<PAGE>   14
 
                            STOCK PERFORMANCE GRAPH
 
     The following line-graph provides a comparison of the cumulative total
shareholder return on Melita's Common Stock for the period from the date of
Melita's initial public offering on June 4, 1997 through December 31, 1998,
against the cumulative shareholder return during such period achieved by the
NASDAQ Stock Market (U.S. Companies) and an index of Melita's competitors in the
customer contact and call management systems industry (the "Call Management
Index"). All amounts have been calculated as if all dividends were reinvested.
 
<TABLE>
<CAPTION>
                                                  MELITA INTERNATIONAL               NASDAQ               CALL MANAGEMENT INDEX
                                                  --------------------               ------               ---------------------
<S>                                             <C>                         <C>                         <C>
June 1997                                                  100                         100                         100
1997                                                        91                         113                         100
1998                                                       210                         159                         118
</TABLE>
 
COMPENSATION COMMITTEE INTERLOCKS AND INSIDER PARTICIPATION
 
     During 1997, Donald L. House and Don W. Hubble served as members of the
Compensation Committee of the Board of Directors. Neither of these directors
served as an officer or employee or was formerly an officer of Melita or its
subsidiaries.
 
                              CERTAIN TRANSACTIONS
 
TAX INDEMNIFICATION AGREEMENT
 
     Melita has entered into Tax Indemnification Agreements with certain of its
shareholders providing for, among other things, the indemnification of Melita by
such shareholders for any federal and state income taxes (including interest)
incurred by Melita if for any reason Melita is deemed to be treated as a C
corporation during any period for which it reported its earnings to the taxing
authorities as an S corporation. The Tax Indemnification Agreements further
provide for the cross-indemnification of Melita and of each existing shareholder
for certain additional taxes (including interest and, in the case of existing
shareholders, penalties) resulting from Melita's operations during the period in
which it was an S corporation.
 
                                       12
<PAGE>   15
 
                                   PROPOSAL 2
 
               RATIFICATION OF SELECTION OF INDEPENDENT AUDITORS
 
     In January 1999, the Board of Directors appointed the accounting firm of
Arthur Andersen, LLP to serve as its independent auditor. The appointment of
this firm was recommended to the Board by its Audit Committee. A proposal to
ratify that appointment will be presented at the Meeting. Representatives of
Arthur Andersen, LLP are expected to be present at the meeting. They will have
an opportunity to make a statement if they desire to do so and will be available
to respond to appropriate questions from shareholders.
 
     The Board of Directors recommends that the shareholders vote FOR
ratification of selection of independent auditors.
 
                             SHAREHOLDER PROPOSALS
 
     Rules of the Securities and Exchange Commission require that any proposal
by a shareholder of Melita for consideration at the 2000 Annual Meeting of
Shareholders must be received by Melita no later than December 29, 1999, if any
such proposal is to be eligible for inclusion in Melita's proxy materials for
its 2000 Annual Meeting. Under such rules, Melita is not required to include
shareholder proposals in its proxy materials unless certain other conditions
specified in such rules are met.
 
     In order for a shareholder to bring any business or nominations before any
Annual Meeting of Shareholders, certain conditions set forth in Section 2.13 of
Melita's Amended and Restated Bylaws must be complied with, including, but not
limited to, delivery of notice to Melita not less than 60 days prior to the
meeting as originally scheduled; provided, however, that in the event that less
than 70 days notice or prior public disclosure of the date of the meeting is
given or made to the shareholders, notice by the shareholders to be timely must
be received not later than the close of business on the 10th day following the
date on which such notice of the date of meeting was mailed.
 
                                 OTHER MATTERS
 
     Management of Melita is not aware of any other matter to be presented for
action at the Annual Meeting other than those mentioned in the Notice of Annual
Meeting of Shareholders and referred to in this Proxy Statement. However, if any
other matters are properly presented to the Annual Meeting, it is the intention
of the persons named in the accompanying proxy to vote, or otherwise act, in
accordance with their judgment on such matters.
 
                                          BY ORDER OF THE BOARD OF DIRECTORS,
                                          /S/ Dan K. Lowring
                                          Dan K. Lowring
                                          Secretary
 
April 26, 1999
 
                                       13
<PAGE>   16
 
PROXY                                                                      PROXY
 
                        MELITA INTERNATIONAL CORPORATION
                         5051 PEACHTREE CORNERS CIRCLE
                          NORCROSS, GEORGIA 30092-2500
 
    THIS PROXY IS SOLICITED BY THE BOARD OF DIRECTORS OF MELITA INTERNATIONAL
CORPORATION (THE "COMPANY") FOR THE 1999 ANNUAL MEETING OF SHAREHOLDERS TO BE
HELD ON MAY 26, 1999 (THE "ANNUAL MEETING").
 
    The undersigned hereby appoints Aleksander Szlam and Dan K. Lowring, and
each of them, with full power of substitution, as proxies to vote all of the
shares of Common Stock of the Company which the undersigned may be entitled to
vote at the Annual Meeting, and at any adjournments thereof, on the following
matters in the following manner:
 
<TABLE>
<S>                                    <C>                                       <C>
1.  Election of Directors.             [ ]  FOR all nominees listed below        [ ]  WITHHOLD AUTHORITY to
                                          (except as marked to the contrary         vote for all nominees listed below
                                           below)
</TABLE>
 
     Aleksander Szlam, Donald L. House, Don W. Hubble, Andrew J. Filipowski
 
   (INSTRUCTION: To withhold authority to vote for any individual nominee, write
                 that nominee's name below.)
 
           ---------------------------------------------------------------------
 
2.  Approval of the appointment of Arthur Andersen, LLP as the independent
    auditors of the Company for the fiscal year ended December 31, 1999.
 
        FOR  [ ]                AGAINST  [ ]                ABSTAIN  [ ]
 
3.  In accordance with their judgment, upon such other matters as may properly
    come before the Annual Meeting or any adjournment thereof.
 
                        PLEASE SIGN AND DATE ON REVERSE.
<PAGE>   17
 
    WHEN THIS PROXY IS PROPERLY EXECUTED AND RETURNED, AND NOT REVOKED, THE
SHARES IT REPRESENTS WILL BE VOTED AT THE MEETING IN ACCORDANCE WITH THE CHOICES
SPECIFIED ABOVE. IF NO CHOICE IS SPECIFIED, IT WILL BE VOTED FOR THE ELECTION OF
THE NOMINEES LISTED IN PROPOSAL 1 ABOVE AND FOR PROPOSAL 2.
 
      PLEASE DATE AND SIGN THIS PROXY EXACTLY AS YOUR NAME APPEARS BELOW.
 
<TABLE>
                                                              <S>                                    <C>
                                                              ------------------------------         ------------------
                                                              Signature*                             Date
 
                                                              ------------------------------         ------------------
                                                              Signature*                             Date
 
                                                              * NOTE: When signing as attorney, trustee, administrator,
                                                              executor or guardian, please give your full title as such.
                                                              If a corporation, please sign in full corporate name by
                                                              President or other authorized officer. In the case of
                                                              joint tenants, each joint owner must sign.
</TABLE>
 
                       I PLAN TO ATTEND THE MEETING  [ ]


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