GENESYS TELECOMMUNICATIONS LABORATORIES INC, 424B4, 1997-06-17

GENESYS TELECOMMUNICATIONS LABORATORIES INC
424B4, 1997-06-17
PREPACKAGED SOFTWARE

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<PAGE>

File Pursuant to Rule 424(b)(4)
Registration Statement No. 333-24479

2,500,000 SHARES
[LOGO OF GENESYS]

COMMON STOCK
(NO PAR VALUE)

----------------

Of the 2,500,000 shares of Common Stock offered hereby, 2,000,000 shares are
being sold by Genesys Telecommunications Laboratories, Inc. and 500,000 shares
are being sold by the Selling Shareholders. See "Principal and Selling
Shareholders". The Company will not receive any of the proceeds from the sale
of shares by the Selling Shareholders. Prior to this offering, there has been
no public market for the Common Stock of the Company. For factors considered
in determining the initial public offering price, see "Underwriting".

SEE "RISK FACTORS" BEGINNING ON PAGE 6 FOR CERTAIN CONSIDERATIONS RELEVANT
TO AN INVESTMENT IN THE COMMON STOCK.

The Common Stock has been approved for quotation on the Nasdaq National
Market under the symbol "GCTI".
----------------

THESE SECURITIES HAVE NOT BEEN APPROVED OR DISAPPROVED BY THE SECURITIES AND
EXCHANGE COMMISSION OR ANY STATE SECURITIES COMMISSION NOR HASTHE SECURITIES
AND EXCHANGE COMMISSION OR ANY STATE SECURITIES COMMISSION PASSED UPON THE
ACCURACY OR ADEQUACY OF THIS PROSPECTUS. ANY REPRESENTATION TO THE
CONTRARY IS A CRIMINAL OFFENSE.

----------------

<TABLE>
<CAPTION>
PROCEEDS TO
INITIAL PUBLIC UNDERWRITING PROCEEDS TO SELLING
OFFERING PRICE DISCOUNT(1) COMPANY(2) SHAREHOLDERS
-------------- ------------ ----------- ------------
<S> <C> <C> <C> <C>
Per Share................. $18.00 $1.26 $16.74 $16.74
Total(3).................. $45,000,000 $3,150,000 $33,480,000 $8,370,000
</TABLE>
- --------
(1) The Company and the Selling Shareholders have agreed to indemnify the
Underwriters against certain liabilities, including liabilities under the
Securities Act of 1933.

(2) Before deducting estimated expenses of $1,100,000 payable by the Company.

(3) The Company has granted the Underwriters an option for 30 days to purchase
up to an additional 375,000 shares at the initial public offering price
per share, less the underwriting discount, solely to cover over-
allotments. If such option is exercised in full, the total initial public
offering price, underwriting discount and proceeds to Company will be
$51,750,000, $3,622,500 and $39,757,500, respectively. See "Underwriting".

----------------

The shares offered hereby are offered severally by the Underwriters, as
specified herein, subject to receipt and acceptance by them and subject to
their right to reject any order in whole or in part. It is expected that
certificates for the shares will be ready for delivery in New York, New York,
on or about June 20, 1997, against payment therefor in immediately available
funds.

GOLDMAN, SACHS & CO.

LEHMAN BROTHERS

ROBERTSON, STEPHENS & COMPANY

-------------

The date of this Prospectus is June 16, 1997.
<PAGE>

[ARTWORK]

CERTAIN PERSONS PARTICIPATING IN THIS OFFERING MAY ENGAGE IN TRANSACTIONS
THAT STABILIZE, MAINTAIN, OR OTHERWISE AFFECT THE PRICE OF THE COMMON STOCK,
INCLUDING OVER-ALLOTMENT, STABILIZING AND SHORT-COVERING TRANSACTIONS IN SUCH
SECURITIES, AND THE IMPOSITION OF A PENALTY BID, IN CONNECTION WITH THIS
OFFERING. FOR A DESCRIPTION OF THESE ACTIVITIES, SEE "UNDERWRITING".
<PAGE>

PROSPECTUS SUMMARY

The following summary is qualified in its entirety by the more detailed
information and consolidated financial data appearing elsewhere in this
Prospectus, including information under "Risk Factors". Except as set forth in
the Consolidated Financial Statements and the Notes thereto, and unless
otherwise indicated, all information contained in this Prospectus (i) reflects
the conversion of all outstanding shares of Preferred Stock of the Company into
shares of Common Stock of the Company on a one-to-one basis and (ii) assumes no
exercise of the Underwriters' over-allotment option. See "Description of
Capital Stock" and "Underwriting". Unless otherwise referenced herein,
references to Consolidated Financial Statements shall mean references to the
Consolidated Financial Statements of Genesys Telecommunications Laboratories,
Inc. and its subsidiaries. For the definition of certain terms used in this
Prospectus, see the Glossary included herein.

THE COMPANY

Genesys Telecommunications Laboratories, Inc. ("Genesys" or the "Company") is
a leading provider of enterprise-wide platform and applications software that
enables organizations to integrate critical business information and computing
resources with telephony and other telecommunications media. The Company's
products allow an organization to optimally manage its customer interactions
and employee communications to increase productivity, lower costs and achieve
greater customer satisfaction and loyalty. In addition, the Company's products
enable organizations to develop and offer new or enhanced revenue-generating
products and services. Genesys believes that it is the first company to offer a
suite of open, scaleable, enterprise-wide platform and applications software
solutions to address the evolving needs of organizations for intelligent
communications, a new market paradigm known as Enterprise Computer Telephony
Integration ("ECTI").

The Company's platform and applications software products allow organizations
to integrate disparate telecommunications media with heterogeneous computing
environments. The Company's platform products integrate with most major
telephone systems and interoperate across most major computing platforms,
operating systems and databases, enabling organizations to manage their desktop
and media resources throughout the enterprise. Together with the Company's
platform software, Genesys offers a range of applications that provide advanced
ECTI solutions, such as intelligent call routing, outbound/blended dialing and
campaign management, real-time and historical management reporting and Web-
based telephony fulfillment. The open, standards-based nature of the Company's
platform products allows an organization to leverage its investments in
existing telecommunications and computing infrastructure, software applications
and employee training. The Company's products also support the integration of
internally developed or commercially available business applications, such as
help desk or sales force automation. In order to assist customers in realizing
the maximum benefit from its solutions, the Company augments its products with
a range of implementation, training and support services.

The Company initially targeted formal call centers within key industries,
such as telecommunications, financial services and technology, as the initial
market for its products. More recently, Genesys has broadened its target
markets to include network service providers ("NSPs"), which the Company
believes, through the use of the Company's products in the NSPs' networks, may
be able to offer a range of solutions for the informal call center, small
office/home office ("SOHO") and, eventually, consumer markets. To date, the
Company has licensed its products to more than 125 end-users worldwide,
including: Ameritech, Bell South Communication Systems, BT, Charles Schwab &
Co., Inc., Gateway 2000 Inc., MCI Telecommunications Corporation, NationsBanc
Services, Inc., NB Tel, The SABRE Group, Sprint/United Management and The
Student Loan Corporation.

3
<PAGE>

An organization's ability to manage the increasingly complex information
requirements of customers and employees in a cost-effective manner is an
important competitive advantage. Modern organizations communicate, both
internally and externally, through a variety of different communications media,
including telephony, voice mail, e-mail, the Internet/intranets and video.
Traditionally, each of these media and its associated databases and information
retrieval systems have been treated as a unique and separate environment within
which specialized applications have been developed, resulting in the creation
of "silos" of information that are not intelligently utilized across the
enterprise. This lack of interoperability has prevented organizations from
optimally managing customer interactions and employee communications and has,
in turn, limited productivity, increased costs and restricted the ability of
organizations to generate greater customer satisfaction and loyalty. To be most
effective, organizations now need to make information available at any time it
is needed, anywhere it may be located and in any way that it may be requested.
The shortcomings in the traditional means of managing customer interactions and
employee communications, in combination with general business trends (such as
the increasingly global nature of business operations, the proliferation of
distributed computing environments, the deregulation of major industries and
the increase in merger and acquisition and partnering activity) have created
what the Company believes to be a significant market opportunity for open,
scaleable, standards-based ECTI solutions.

The Company's objective is to be the leading provider worldwide of open,
scaleable ECTI platform and applications software. In order to meet this goal,
the Company's strategy is to establish the Genesys framework as an open, ECTI
market standard, provide industry-leading, technologically advanced products,
target strategic markets, develop and leverage strategic business relationships
and penetrate the network services market. The Company's sales and marketing
strategy is to target large organizations through its worldwide direct sales
force and through a broad range of indirect channels, including
telecommunications equipment vendors, systems integrators, VARs, ISVs and NSPs.

THE OFFERING

<TABLE>
<C> <S>
Common Stock to be offered by the Company.............. 2,000,000 shares
Common Stock to be offered by the Selling Shareholders. 500,000 shares
Common Stock to be outstanding after this offering..... 19,228,150 shares(1)
Proposed Nasdaq National Market symbol................. GCTI
Use of Proceeds........................................ Working capital and general
corporate purposes
</TABLE>
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(1) Based on the number of shares outstanding as of March 31, 1997. Excludes
6,335,811 shares of Common Stock issuable upon exercise of stock options
and 494,629 shares of Common Stock issuable upon exercise of warrants to
purchase Common Stock, which options and warrants were outstanding as of
March 31, 1997. Assumes the exercise of a warrant to purchase 420,282
shares of Common Stock prior to the closing of the offering. Assumes no
other exercise of stock options or warrants after March 31, 1997. See
"Management--Stock Plans", "Description of Capital Stock--Warrants" and
Notes 9 and 10 of Notes to Consolidated Financial Statements.

<PAGE>

SUMMARY CONSOLIDATED FINANCIAL DATA
(IN THOUSANDS, EXCEPT PER SHARE DATA)

<TABLE>
<CAPTION>
NINE MONTHS ENDED
YEAR ENDED JUNE 30, MARCH 31,
------------------------------ ------------------
1993 1994 1995 1996 1996 1997
----- ------ ------ ------- -------- --------
<S> <C> <C> <C> <C> <C> <C>
CONSOLIDATED STATEMENT OF
OPERATIONS DATA:
Revenues:
License................... $ -- $ 460 $3,077 $ 7,369 $ 4,429 $ 19,445
Service................... 956 1,272 1,403 1,950 1,187 2,546
----- ------ ------ ------- -------- --------
Total revenues............ 956 1,732 4,480 9,319 5,616 21,991
Cost of revenues:
License................... -- 23 123 308 183 926
Service................... 352 595 1,190 2,568 1,487 2,574
----- ------ ------ ------- -------- --------
Total cost of revenues.... 352 618 1,313 2,876 1,670 3,500
----- ------ ------ ------- -------- --------
Gross margin............... 604 1,114 3,167 6,443 3,946 18,491
Operating expenses:
Research and development.. 357 578 959 3,673 2,475 5,995
Sales and marketing....... -- 162 705 3,030 1,731 9,303
General and
administrative........... 503 534 1,343 2,979 2,296 2,538
----- ------ ------ ------- -------- --------
Total operating expenses.. 860 1,274 3,007 9,682 6,502 17,836
----- ------ ------ ------- -------- --------
Income (loss) from
operations................ (256) (160) 160 (3,239) (2,556) 655
Interest and other income
(expense), net............ (8) 23 (6) (88) (88) 168
----- ------ ------ ------- -------- --------
Income before provision for
income taxes.............. (264) (137) 154 (3,327) (2,644) 823
Provision for income taxes. -- -- -- -- -- 230
----- ------ ------ ------- -------- --------
Net income (loss)(1)....... $(264) $ (137) $ 154 $(3,327) $ (2,644) $ 593
===== ====== ====== ======= ======== ========
Pro forma net income (loss)
per share(1).............. $ (0.18) $ (0.15) $ 0.03
======= ======== ========
Pro forma weighted average
common shares and
equivalents............... 18,644 18,079 22,540
======= ======== ========
</TABLE>

<TABLE>
<CAPTION>
MARCH 31, 1997
-----------------------------
PRO PRO FORMA AS
ACTUAL FORMA(2) ADJUSTED(3)
------- -------- ------------
<S> <C> <C> <C>
CONSOLIDATED BALANCE SHEET DATA:
Cash and cash equivalents......................... $ 9,574 $12,074 $44,454
Working capital................................... 10,432 12,932 45,312
Total assets...................................... 31,015 33,515 65,895
Long-term obligations............................. 147 147 147
Total shareholders' equity........................ 18,239 20,739 53,119
</TABLE>
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(1) See Note 2 of Notes to Consolidated Financial Statements for an explanation
of the method of calculation.

(2) Pro forma as of March 31, 1997, to give effect to the exercise of an
outstanding warrant to purchase 420,282 shares of Common Stock on a cash
basis prior to the closing of this offering and the conversion of the
Company's Preferred Stock into Common Stock. See Note 2 of Notes to
Consolidated Financial Statements.

(3) Pro forma as provided in footnote (2), and as adjusted to reflect the sale
of 2,000,000 shares of Common Stock by the Company at the initial public
offering price of $18.00 per share and the application of the estimated net
proceeds therefrom. See "Use of Proceeds" and "Capitalization".

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NetVector, NetVectoring and VIDEOACD are registered trademarks of the
Company, and the Coil logo, Call Center Pulse, Campaign Manager, DART, ICD,
ICIS, InterActive-T, T-Server and VIDEOICD are trademarks of the Company. This
Prospectus also includes trade names and trademarks of other companies.

5
<PAGE>

RISK FACTORS

In addition to the other information contained in this Prospectus, the
following risk factors should be considered carefully in evaluating an
investment in the Common Stock offered hereby. Certain statements contained in
this Prospectus constitute "forward-looking statements". Such forward-looking
statements involve known and unknown risks, uncertainties and other factors
that may cause the actual results, performance or achievements of the Company,
or industry results, to be materially different from any future results,
performance or achievements expressed or implied by such forward-looking
statements. Given these uncertainties, prospective investors are cautioned not
to place undue reliance on such forward-looking statements. See "Special Note
Regarding Forward-Looking Statements".

LIMITED OPERATING HISTORY

The Company was founded in October 1990 and began shipment of its platform
product in 1991. As of March 31, 1997, the Company had an accumulated deficit
of approximately $3.0 million. Although the Company was profitable in the
quarters ended December 31, 1996 and March 31, 1997, there can be no assurance
that the Company will remain profitable on a quarterly basis or achieve
profitability on an annual basis. The Company's limited operating history
makes the prediction of future operating results unreliable. Although the
Company has experienced significant growth in revenues in recent periods, the
Company does not believe prior growth rates are sustainable or indicative of
future revenue growth rates or operating results. The Company's prospects must
be considered in light of the risks encountered by companies in an early stage
of development, particularly companies in new and rapidly evolving markets.
Future operating results will depend on many factors, including demand for and
market acceptance of the Company's products, the level of product and price
competition, the ability of the Company to develop, market and deploy new,
high-quality products and to control costs, the ability of the Company to
expand its direct sales force and indirect distribution channels, the
Company's success in attracting and retaining key personnel, the uncertainty,
recent emergence and acceptance of the ECTI market, and technological changes
in the ECTI market. See "Management's Discussion and Analysis of Financial
Condition and Results of Operations".

POTENTIAL FLUCTUATIONS IN QUARTERLY OPERATING RESULTS

The Company's quarterly operating results have in the past fluctuated and
may in the future fluctuate significantly, depending on a number of factors,
many of which are beyond the Company's control, including: market acceptance
of the Company products; the Company's ability to develop and market new
products and product enhancements; the size, timing and recognition of revenue
from significant orders; the length of sales and implementation cycles;
competition; the Company's success in establishing indirect sales channels and
expanding its direct sales force; the Company's success in retaining and
training third-party support personnel; the timing of new product releases by
the Company and its competitors; the delay or deferral of significant revenues
until acceptance of software required by an individual license transaction;
technological changes in the ECTI market; the deferral of customer orders in
anticipation of new products and product enhancements; purchasing patterns of
indirect channel partners and customers; changes in pricing policies by the
Company and its competitors; the mix of revenues derived from the Company's
direct sales force and various indirect distribution and marketing channels;
the mix of revenues derived from domestic and international customers;
seasonality; changes in operating expenses; changes in relationships with
strategic partners; changes in Company strategy; personnel changes; foreign
currency exchange rate fluctuations; the ability of the Company to control its
costs; and general economic factors.

The Company currently operates with limited backlog. The Company derives
substantially all of its revenues from licenses of the Company's platform and
related applications software and services.

6
<PAGE>

The Company believes that the purchase of its products is relatively
discretionary and generally involves a significant commitment of capital and
other resources by a customer. The Company's typical order size per site
ranges from $100,000 to $300,000; however, several orders during the nine
months ended March 31, 1997 have exceeded $1.0 million each. The timing of the
receipt and shipment of a single order can have a significant impact on the
Company's revenues and results of operations for a particular quarter. In
situations requiring customer acceptance of implementation, the Company does
not recognize license revenues until installations are complete and does not
recognize the consulting component of service revenues until the services are
rendered. As a result, revenue recognition may be delayed in many instances.
Historically, the Company has often recognized a substantial portion of its
revenues in the last month of a quarter, with these revenues frequently
concentrated in the last two weeks of a quarter. As a result, product revenues
in any quarter are substantially dependent on orders booked and shipped in
that quarter, and revenues for any future quarter are not predictable with any
meaningful degree of certainty. Product revenues are also difficult to
forecast because the market for ECTI software products is rapidly evolving,
and the Company's sales cycle, which may last from three to nine months or
more, varies substantially from customer to customer. The Company's quarterly
revenues are also subject to seasonal fluctuations, particularly in the
quarter ending in September when reduced activity outside North America during
the summer months can adversely affect the Company's revenues. The Company's
expenses are relatively fixed and are based, in part, on its expectations as
to future revenues. Consequently, if future revenue levels are below
expectations, net income would be disproportionately affected because a
proportionately smaller amount of the Company's expenses varies with its
revenues. In addition, the Company expects that sales derived through indirect
channels, which are more difficult to forecast and generally have lower gross
margins than direct sales, will increase as a percentage of total revenues.
Due to all of the foregoing factors, the Company believes that period-to-
period comparisons of its results of operations are not meaningful and should
not be relied upon as indications of future performance. It is likely that in
some future quarter the Company's operating results will be below the
expectations of public market analysts and investors. In such event, the price
of the Company's Common Stock would likely be materially adversely affected.
See "Management's Discussion and Analysis of Financial Condition and Results
of Operations".

LENGTHY SALES CYCLE

Because of the mission-critical nature of the Company's products, the
purchase of such products is typically a strategic decision that requires
approval at senior levels of customers' organizations. In addition, the
purchase of the Company's products involves a significant commitment of
customers' personnel, financial and other resources. Furthermore, the cost of
the Company's products is typically only a small portion of the related
hardware, software, development, training and integration costs associated
with implementing an ECTI solution. For these and other reasons, the sales
cycle associated with the purchase of the Company's products is typically
complex, lengthy and subject to a number of significant risks, including
changes in customers' budgetary constraints and approval at senior levels of
customers' organizations, over which the Company has no control. The Company's
sales cycle can range from three to nine months or more and varies
substantially from customer to customer. Because of the lengthy sales cycle
and the dependence of the Company's quarterly revenues upon a small number of
orders that represent large dollar amounts, the loss or delay of a single
order could have a material adverse effect on the Company's business,
financial condition and results of operations. See "Management's Discussion
and Analysis of Financial Condition and Results of Operations" and "Business--
Sales, Marketing and Support".

LENGTHY IMPLEMENTATION CYCLE; DEPENDENCE ON THIRD PARTY CONSULTANTS

The time required to deploy the Company's products can vary significantly
with the needs of each customer and the complexity of a customer's
telecommunications and computing infrastructure.

7
<PAGE>

Accordingly, deployment of the Company's products is generally a process that
extends for several months and may involve a pilot implementation, successful
completion of which is typically a prerequisite for full-scale deployment.
Because of their complexity, larger implementations, especially multi-site or
enterprise-wide implementations, can take several quarters. The Company
generally relies upon internal resources or third-party consultants to
implement its products. The Company has experienced difficulty implementing
customer orders on a timely basis in the past due to the limited resources
available to the Company, although such difficulties have not had a material
adverse effect on the Company's business, results of operations or financial
condition. There can be no assurance that the Company will not experience
delays in the implementation of orders in the future, that third-party
consultants will be available as needed by the Company to implement orders on
a timely basis or that consultants will be able to successfully install the
Company's products. Any delays in the implementation of orders could have a
material adverse effect on the Company's business, financial condition and
results of operations. In addition, any significant delay in the
implementation of a customer order could cause a customer to reject the
Company's software, which could impair the Company's reputation. The rejection
of the Company's software by one or more customers could have a material
adverse effect on the Company's business, financial condition and results of
operations. See "Business--Sales, Marketing and Support".

DEPENDENCE ON NEW PRODUCTS; RAPID TECHNOLOGICAL CHANGE

The market for the Company's products is characterized by rapid
technological change, frequent new product introductions, changes in customer
requirements and emerging industry standards. The introduction of products
embodying new technologies and the emergence of new industry standards could
render the Company's existing products obsolete and unmarketable. The life
cycles of the Company's products are difficult to estimate. The Company's
future success will depend upon its ability to develop and introduce new
products and product enhancements on a timely basis that keep pace with
technological developments and emerging industry standards and address
increasingly sophisticated requirements of its customers. There can be no
assurance that the Company will be successful in developing and marketing new
products or product enhancements that respond to technological changes or
evolving industry standards, that the Company will not experience difficulties
that could delay or prevent the successful development, introduction and
marketing of these new products or product enhancements, or that its new
products or product enhancements will adequately meet the requirements of the
marketplace and achieve market acceptance. If the Company is unable, for
technological or other reasons to develop and market new products or product
enhancements in a timely and cost-effective manner, the Company's business,
financial condition and results of operations would be materially adversely
affected. As part of the Company's ongoing development process, in March 1997,
the Company announced version 5.0 of its T-Server platform software and the
potential future release of several new application products and certain
enhancements to existing application products, which the Company currently
plans to make available at various times during 1997. Certain of the Company's
competitors currently offer products with features and functionality similar
to these planned products and product enhancements. Due to the complexity of
ECTI software and the difficulty in gauging the engineering effort required to
produce these planned products and product enhancements, such planned products
and product enhancements are subject to significant technological risks. There
can be no assurance that such planned products and product enhancements will
be introduced and deployed on a timely basis or at all. In the past, the
Company has experienced significant delays in the commencement of commercial
shipments of its new and enhanced products. If any new products or product
enhancements are delayed or do not achieve market acceptance, this may result
in the cancellation or delay of customer orders which could materially
adversely affect the Company's business, financial condition and results of
operations. The Company has also, in the past, experienced delays in purchases
of its products by customers anticipating the launch of new products by the
Company. There can be no assurance there will not be significant cancellations
of orders received in anticipation of new product introductions in the future.

8
<PAGE>

The Company's products may contain undetected errors or failures when first
introduced or as new versions are released. The Company has in the past
discovered software errors in its new products and product enhancements after
their introduction and has experienced delays or lost revenues during those
periods required to correct these errors. There can be no assurance that,
despite testing by the Company and by current and potential customers, errors
will not be found in new products and product enhancements after commencement
of commercial shipments, resulting in loss of or delay in market acceptance,
which could have a material adverse effect upon the Company's business,
results of operations and financial condition. See "Business--Products" and
"--Research and Development".

COMPETITION

The market for the Company's software products is highly competitive and
subject to rapid technological change. The Company expects competition to
increase significantly in the future. The Company's principal competition
currently comes from different market segments including computer telephony
platform developers, computer telephony applications software developers and
telecommunications equipment vendors. These competitors include Aspect
Telecommunications, Dialogic Corporation, GeoTel Communications Corporation,
Hewlett-Packard, IBM Corporation, IEX Corporation, Lucent Technologies,
Nabnasset Corporation, Northern Telecom and Tandem Computers Incorporated. The
Company also competes to a lesser extent with new or recent entrants to the
marketplace. The Company's competitors vary in size and in the scope and
breadth of the products and services offered. Many of the Company's current
and potential competitors have longer operating histories, significantly
greater financial, technical, marketing, customer service and other resources,
greater name recognition and a larger installed base of customers than the
Company. As a result, such competitors may be able to respond to new or
emerging technologies and changes in customer requirements more expediently
than the Company, or to devote greater resources to the development, promotion
and sale of products than can the Company. Current and potential competitors
have established and may in the future establish cooperative relationships
among themselves or with third parties to increase the ability of their
products to address the needs of the Company's current or prospective
customers. In addition, as the ECTI market develops, a number of companies
with significantly greater resources than the Company could attempt to
increase their presence in the ECTI market by acquiring or forming strategic
alliances with competitors of the Company. Accordingly, it is likely that new
competitors or alliances among competitors will emerge and may rapidly acquire
significant market share, which would have a material adverse effect on the
Company's business, financial condition and results of operations. In
addition, because there are relatively low barriers to entry in the software
market, the Company expects additional competition from other established and
emerging companies if the ECTI market continues to develop and expand.
Increased competition is likely to result in price reductions, reduced margins
and loss of market share, any of which could materially adversely affect the
Company's business, financial condition and results of operations. In order to
be successful in the future, the Company must respond promptly and effectively
to the challenges of technological change, changing customer requirements and
competitors' innovations. There can be no assurance that the Company will be
able to compete successfully against current and future competitors or that
competitive pressures faced by the Company will not materially adversely
affect its business, financial condition and results of operations.

PRODUCT CONCENTRATION

9
<PAGE>

Consequently, a decline in demand for, or failure to achieve broad market
acceptance of, the Company's platform and related applications software
products, as a result of competition, technological change or otherwise, would
have a material adverse effect on the Company's business, financial condition
and results of operations. The Company's application products can only be used
in conjunction with the Company's platform products. As a result, a decline in
demand for the Company's platform products would materially adversely affect
sales of the Company's application products. Furthermore, if customers
experience problems with the Company's platform products, it would adversely
affect their ability to utilize the Company's application products. The
Company's future financial performance will depend in part on the successful
development, introduction and customer acceptance of new and enhanced versions
of its platform and related applications software products. There can be no
assurance that the Company will continue to be successful in marketing its
platform products, related applications software or any new or enhanced
products. See "Management's Discussion and Analysis of Financial Condition and
Results of Operations" and "Business--Products".

MANAGEMENT OF GROWTH

The Company has recently experienced a period of significant expansion of
its operations, including substantial growth in its number of employees, that
has placed a strain upon its management, information systems and operations.
As of March 31, 1997, the Company had a total of 309 employees, as compared to
approximately 160 on June 30, 1996. The failure of the Company to manage its
internal expansion effectively could have a material adverse effect on the
Company's business, financial condition and results of operations. The
Company's ability to compete effectively and to manage future growth, if any,
will require the Company to significantly improve its financial and management
controls, reporting systems and procedures on a timely basis and expand, train
and manage its employee workforce. Seven of the Company's ten executive
officers joined the Company within the past year, including its Chief
Financial Officer, Vice President of Sales, Vice President of Channels, Vice
President of Business Development, Vice President of Product Development, Vice
President of Network Services and Vice President of Marketing. The Company's
ability to compete effectively and to successfully implement its strategies
will depend in part upon its ability to integrate these and future new
managers into its operations. Competition for such personnel is intense, and
the failure to attract, train and retain such personnel in the future on a
timely basis could have a material adverse effect on the Company's business,
financial condition and results of operations. The Company's future operating
results will also depend on its ability to expand its sales and marketing
organizations, further develop its channels to penetrate different and broader
markets and expand its support organization to accommodate the rapid growth in
its installed base. There can be no assurance that the Company will be able to
do so successfully. The Company's failure to do so could have a material
adverse effect upon the Company's business, financial condition and results of
operations. See "Management's Discussion and Analysis of Financial Condition
and Results of Operations" and "Business--Sales, Marketing and Support".

DEPENDENCE ON THIRD-PARTY RESELLERS

An integral part of the Company's strategy is to develop multiple
distribution channels, to increase the proportion of its revenue obtained from
third-party resellers and to enhance the Company's installation and deployment
capabilities. The Company intends to continue to expend significant resources
to develop third-party reseller channels, such as value-added resellers
("VARs"), original equipment manufacturers ("OEMs"), systems integrators and
independent software vendors ("ISVs"). Many of these third-party resellers do
not have minimum purchase or resale requirements and can cease marketing the
Company's products at any time. Certain of these third-party resellers also
offer competing products that they produce or that are produced by third
parties. There can be no assurance that the Company's existing third-party
resellers will continue to provide the level of services and technical support
required by the Company's customers or that they will not emphasize their own
or third-party products to the detriment of the Company's products. The loss
of a significant number of

10
<PAGE>

the Company's third-party resellers, the failure of such parties to sell the
Company's products, or the inability of the Company to attract and retain new
third-party resellers with the technical, industry and application expertise
required to market and deploy the Company's products successfully in the
future could have a material adverse effect on the Company's business,
financial condition and results of operations. To the extent that the Company
is successful in increasing its sales through third-party resellers, those
sales may be at more discounted rates, and revenue to the Company for each
such sale may be less than if the Company had licensed the same products to
the customer directly. See "Business--Sales, Marketing and Support".

The Company is also seeking to establish strategic relationships with
telecommunications switch vendors. Certain of these vendors' products offer
certain of the functionality provided by the Company's products. In addition,
certain of these vendors offer competing products that are produced by third
parties. The Company has entered into reseller agreements with certain of the
telecommunications switch vendors, including those that compete with the
Company. Such switch vendors often attempt to sell their products or third
party products, rather than the Company's products, to prospective customers.
Many of these switch vendors do not have minimum purchase or resale
requirements and can cease marketing the Company's products at any time. There
can be no assurance that the telecommunications switch vendors that currently
resell the Company's products or partner with the Company will continue to do
so in the future. There can also be no assurance that the Company will be able
to develop relationships with other switch vendors in the future. The loss of
a significant number of the switch vendors or failure of such parties to sell
the Company's products or the inability of the Company to attract and retain
new switch vendor resellers in the future could have a material adverse effect
on the Company's business, financial condition and results of operations. See
"Business--Sales, Marketing and Support" and "--Competition".

A key element of the Company's strategy is to incorporate its products into
local and long distance network carriers' product offerings. In the near term,
the Company is focused on enabling Network Service Providers ("NSPs") to offer
ECTI services to their corporate customers. There can be no assurance that the
Company will be able to establish relationships with NSPs, that NSPs will
successfully incorporate the Company's products into their product offerings,
or that corporate or other customers will be interested in purchasing the
Company's products through the NSPs. Failure of the Company to develop this
channel for any of the foregoing or other reasons could have a material
adverse effect on the Company's business, financial condition and results of
operations. See "Business--Sales, Marketing and Support".

GEOTEL LITIGATION

On December 17, 1996, GeoTel Communications Corporation ("GeoTel") filed a
lawsuit in the United States District Court for the District of Massachusetts
naming the Company as defendant, and alleging infringement of a patent issued
to GeoTel entitled "Communications System Using a Central Controller to
Control at Least One Network and Agent System", U.S. Patent No. 5,546,452 (the
"GeoTel Patent"). In the complaint, GeoTel requested injunctive relief, an
accounting for damages and an assessment of interest and costs, and other
relief as the court deems just and proper. On February 10, 1997, the Company
filed an answer in response to the complaint filed by GeoTel, asserting that
the GeoTel patent is invalid, denying the alleged patent infringement and
seeking dismissal of the complaint with prejudice. On April 24, 1997, the
Company received correspondence from GeoTel's counsel indicating that GeoTel
intends to request a reexamination of the GeoTel Patent with the Patent and
Trademark Office. The Company intends to move for a stay of the federal court
litigation pending the outcome of such a reexamination proceeding. If the
reexamination proceeding is ordered by the Patent Office, and the stay is
granted by the federal district court, it is expected that the Patent Office
activity will delay the litigation for at least one year. The Company believes
that it has meritorious defenses to the asserted claims and intends to defend
the litigation vigorously. GeoTel alleges that the Genesys Call

11
<PAGE>

Router, Genesys Call Center Manager and Genesys Call Concentrator products,
and the T-Server product, as a necessary element of all Genesys products,
infringe the GeoTel Patent. After consultation with the patent law firm of
Blakely Sokoloff Taylor & Zafman, the Company does not believe any of the
products described under "Business--Products" infringe any valid claims of the
GeoTel Patent. In connection with the Company's development of the potential
new products described under "Business--Research and Development", the Company
has sought the advice of such counsel and believes that such potential
products can be developed without infringing the GeoTel Patent; however, there
can be no assurance that GeoTel will not assert infringement of the GeoTel
Patent with respect to such potential new products. Further, the outcome of
litigation is inherently unpredictable, and there can be no assurance that the
results of these proceedings will be favorable to the Company or that they
will not have a material adverse effect on the Company's business, financial
condition or results of operations. Regardless of the ultimate outcome, the
GeoTel litigation could result in substantial expense to the Company and
significant diversion of effort by the Company's technical and managerial
personnel. If the Court determines that the Company infringes GeoTel's patent
and that the GeoTel patent is valid and enforceable, it could issue an
injunction against the use or sale of certain of the Company's products and it
could assess significant damages against the Company. Accordingly, an adverse
determination in the proceeding could subject the Company to significant
liabilities and require the Company to seek a license from GeoTel. Although
patent and other intellectual property disputes in the software area have
sometimes been settled through licensing or similar arrangements, costs
associated with such arrangements may be substantial, and there can be no
assurance that a license from GeoTel, if required, would be available to the
Company on acceptable terms or at all. Accordingly, an adverse determination
in the GeoTel litigation could prevent the Company from licensing certain of
its software products, which would have a material adverse effect on the
Company's business, financial condition and results of operations.

CUSTOMER CONCENTRATION

A relatively small number of customers have accounted for a significant
percentage of the Company's revenues. In fiscal 1994, one customer accounted
for 26.5% of total revenues; in fiscal 1995, three other customers accounted
for 11.1%, 11.2% and 12.8% of total revenues, respectively; and in fiscal
1996, one of these customers and two other customers accounted for
approximately 10.2%, 10.0% and 10.8% of total revenues, respectively. One
customer accounted for 16.3% of total revenues in the nine months ended March
31, 1997 (and 27.8% for the quarter ended March 31, 1997). For the quarter
ended March 31, 1997, three customers accounted for 46.6% of total revenues.
The Company expects that it will continue to be dependent upon a limited
number of customers for a significant portion of its revenues in future
periods, and such customers are expected to vary from period-to-period. In
general, the Company's customers are not contractually obligated to license or
purchase additional products or services from the Company, and these customers
generally have acquired fully-paid licenses to the installed product. As a
result, the failure by the Company to successfully sell its products to one or
more targeted customers in any particular period, or the deferral or
cancellation of orders by one or more customers, could have a material adverse
effect on the Company's business, financial condition and results of
operations. There can be no assurance that any customer will continue to
purchase the Company's products. The loss of a major customer or any reduction
in orders by such customer, including reductions due to market or competitive
conditions, would have a material adverse effect on the Company's business,
financial condition and results of operations. The Company's operating results
may in the future be subject to substantial period-to-period fluctuations as a
consequence of such customer concentration. See "Management's Discussion and
Analysis of Financial Condition and Results of Operations" and "Business--
Sales, Marketing and Support".

DEPENDENCE ON EMERGING ECTI MARKET

The market for ECTI software is an emerging market that is extremely
competitive, currently evolving and subject to rapid technological change. The
Company's future financial performance will

12
<PAGE>

depend in large part on continued growth in the number of organizations
adopting ECTI solutions. The market for the Company's products is relatively
new and undeveloped, and recent customers and prospective customers have
little experience with deploying, maintaining or managing ECTI solutions. If
the demand for ECTI software fails to develop, or develops more slowly than
the Company currently anticipates, it could have a material adverse effect on
the demand for the Company's products and on its business, financial condition
and results of operations.

RISKS ASSOCIATED WITH INTERNATIONAL SALES AND OPERATIONS

For the fiscal years ended June 30 1994, 1995 and 1996, and the nine months
ended March 31, 1997, the Company derived 40.6%, 30.9%, 36.2% and 36.0% of its
total revenues, respectively, from sales outside the United States. The
Company anticipates that a significant portion of its revenues for the
foreseeable future will be derived from sources outside the United States. The
Company intends to continue to expand its sales and support operations outside
the United States and to enter additional international markets. This will
require significant management attention and resources, which could have a
material adverse effect on the Company's business, financial condition and
results of operations. To successfully expand international sales, the Company
must establish additional foreign operations, hire additional personnel,
establish a foreign direct sales force and recruit additional international
resellers. To the extent that the Company is unable to do so in a timely
manner, the Company's growth in international sales, if any, will be limited,
and the Company's business, financial condition and results of operations
could be materially adversely affected. The Company's ability to expand its
ECTI platform and applications software internationally is limited to those
countries where there is regulatory approval of the third-party telephony
hardware supported by the Company's products. The Company expects to commit
additional development resources to customizing its products for selected
international markets and to developing international sales and support
channels. There can be no assurance that the Company will be successful in
expanding its operations outside the United States, entering additional
international markets or expanding its international sales. See "Business--
Customers" and "--Sales, Marketing and Support".

International operations are generally subject to a number of risks,
including costs of customizing products for foreign countries, protectionist
laws and business practices that support local competition to the Company's
detriment, dependence on local resellers, multiple, conflicting and changing
government regulations regarding communications, use of data and control of
Internet access, longer sales and payment cycles, unexpected changes in
regulatory requirements, import and export restrictions and tariffs,
difficulties in staffing and managing foreign operations, greater difficulty
or delay in accounts receivable collection, potentially adverse tax
consequences, the burdens of complying with a variety of foreign laws, the
impact of possible recessionary environments in economies outside the United
States and political and economic instability. The Company's international
sales are currently denominated in both U.S. dollars and foreign currencies.
The Company believes that an increasing portion of the Company's revenues,
cost of revenues and operating expenses will be denominated in foreign
currencies. Although it is impossible to predict future exchange rate
movements between the U.S. dollar and other currencies, it can be anticipated
that to the extent the U.S. dollar strengthens or weakens against other
currencies, a substantial portion of the Company's revenues and operating
expenses will be proportionally lower or higher than would be the case in a
more stable foreign currency environment. Although the Company may from time
to time undertake foreign exchange hedging transactions to cover a portion of
its foreign currency transaction exposure, the Company does not currently
attempt to cover potential foreign currency exposure. In the event the Company
increases its international sales, its total revenue may also fluctuate to a
greater extent due to the seasonality of European sales during the summer
months. See "Management's Discussion and Analysis of Financial Condition and
Results of Operation" and "Business--Sales, Marketing and Support".

13
<PAGE>

DEPENDENCE ON KEY PERSONNEL

The Company's future performance will depend significantly upon the
continued contributions of its executive officers and of its technical, sales,
marketing, customer service and finance personnel. The Company does not have
an employment agreement with any of its employees or maintain key person life
insurance with respect to any employee. The loss of any of the Company's
executive officers, in particular, Gregory Shenkman, President and Chief
Executive Officer, Alec Miloslavsky, Vice Chairman of the Board and Chief
Technical Officer or Michael J. McCloskey, Vice President of Finance and
International and Chief Financial Officer, or other key personnel could have a
material adverse effect on the Company's business, results of operations and
financial condition. The Company's future performance also depends on its
continuing ability to attract, train and retain highly qualified technical,
sales, marketing, customer service and finance personnel. The Company
continues to require additional personnel due to its recent growth and
occasional delays in filling key positions have placed additional burdens on
existing personnel. See "Business--Employees" and "Management".

GOVERNMENT REGULATION OF IMMIGRATION

As of April 30, 1997, over 25% of the Company's employees, including
approximately 65% of the Company's technical staff, are non-U.S. citizens or
non-permanent residents. Accordingly, the Company must comply with the
immigration laws of the United States. Most of the Company's foreign employees
are working in the United States under H-1 temporary work visas ("H-1 Visas").
An H-1 Visa allows the holder to work in the United States for three years
and, thereafter, to apply for a three-year extension. Upon the expiration of
such period, unless the holder thereof has become a Lawful Permanent U.S.
Resident or has obtained some other legal status permitting continued
employment, that holder must spend at least one year abroad before reapplying
for an H-1 Visa. Furthermore, Congress and administrative agencies with
jurisdiction over immigration matters have periodically expressed concerns
over the level of immigration into the United States. The inability of the
Company to utilize the continued services of such employees would have a
material adverse effect on the Company's business, financial condition and
results of operations.

DEPENDENCE ON ABILITY TO INTEGRATE WITH THIRD-PARTY TECHNOLOGY

A key element of the Company's strategy is to establish the Genesys
framework as a market standard platform for the development of ECTI
applications and solutions. The Company's products currently integrate with
most major telephone systems and interoperate across most major computing
platforms, operating systems and databases. In the event that the Company's
platform is no longer able to readily integrate with major telephone systems
and computing platforms, operating systems or databases, (for instance, as a
result of technology enhancements or upgrades of such systems) the Company
could be required to redesign its platform product to ensure compatibility
with such systems. There can be no assurance that the Company would be able to
redesign its products or that any redesign would achieve market acceptance.
The inability of the Company's platform product to integrate with third-party
technology would have a material adverse effect on the Company's business,
financial condition and results of operations. See "Business--Architecture"
and "--Products".

PRODUCT LIABILITY

The Company's license agreements with its customers typically contain
provisions designed to limit the Company's exposure to potential liability
claims. However, it is possible that the limitation of liability provisions
contained in the Company's license agreements may not be effective under the
laws of certain jurisdictions, and that liability limitations may be
negotiated in certain contractual agreements on a less favorable basis.
Although the Company has not experienced any product liability claims to date,
the sale and support of products by the Company and the incorporation of
products from other

14
<PAGE>

companies may entail the risk of such claims. The Company does not currently
have insurance against product liability risks, and, if the Company were to
elect to obtain such insurance, there can be no assurance that such insurance
will be available to the Company on commercially reasonable terms or at all. A
successful product liability claim brought against the Company could have a
material adverse effect upon the Company's business, financial condition and
results of operations. See "Business--Architecture" and "--Products".

PROTECTION OF INTELLECTUAL PROPERTY

The Company's success is heavily dependent upon proprietary technology. The
Company relies primarily on a combination of copyright, trademark and trade
secret laws, as well as nondisclosure agreements and other contractual
provisions to protect its proprietary rights. The Company presently holds no
patents, and as of March 31, 1997, had filed seventeen United States patent
applications and two corresponding foreign patent applications. There can be
no assurance that any of the Company's patent applications will be approved,
that the Company will develop additional proprietary products or technologies
that are patentable, that any issued patent will provide the Company with any
competitive advantages or will not be challenged by third parties or that the
patents of others will not have an adverse effect on the Company's ability to
do business. Furthermore, there can be no assurance that others will not
independently develop similar products, duplicate the Company's products or,
if patents are issued to the Company, design around the patents issued to the
Company. As part of its confidentiality procedures, the Company generally
enters into nondisclosure agreements with its employees, consultants and other
third-party providers who serve the Company in a technical capacity or who
have access to confidential information of the Company. In addition, the
Company limits access to and distribution of its software, documentation and
other proprietary information. Despite the Company's efforts to protect its
proprietary rights, unauthorized parties may attempt to copy aspects of the
Company's products or to obtain and use information that the Company regards
as proprietary. Policing unauthorized use of the Company's products is
difficult, and while the Company is unable to determine the extent to which
piracy of its software products exists, software piracy may become a problem.
In addition, effective protection of intellectual property rights may be
unavailable or limited in certain countries in which the Company currently
sells products and countries the Company may target to expand its sales
efforts. Accordingly, there can be no assurance that the Company's means of
protecting its proprietary rights will be adequate or that the Company's
competitors will not independently develop similar or superior technology.

There has also been a substantial amount of litigation in the software
industry regarding intellectual property rights. The Company has from time to
time received claims that it is infringing third parties' intellectual
property rights, and there can be no assurance that third parties will not in
the future claim infringement by the Company with respect to current or future
products, trademarks or other proprietary rights. The Company expects that
software product developers will increasingly be subject to infringement
claims as the number of products and competitors in the Company's industry
segment grows and the functionality of products in different industry segments
overlaps. Any such claims, with or without merit, could be time-consuming,
result in costly litigation, cause product shipment delays or require the
Company to enter into royalty or licensing agreements. Such royalty or
licensing agreements, if required, may not be available on terms acceptable to
the Company or at all, which could have a material adverse effect on the
Company's business, financial condition and results of operations. See "GeoTel
Litigation".

CONCENTRATION OF STOCK OWNERSHIP

Upon completion of this offering, the present directors, executive officers
and principal shareholders of the Company and their affiliates will
beneficially own approximately 65.0% of the outstanding Common Stock. Upon the
anticipated elimination of cumulative voting rights currently held by the
Company's

15
<PAGE>

shareholders, the foregoing shareholders will be able to control all matters
requiring shareholder approval, including the election of directors and
approval of significant corporate transactions. Under the California
Corporations Code, the Company's shareholders are currently entitled to
cumulate their votes for the election of directors so long as at least one
shareholder has given notice at the shareholder meeting prior to the voting of
that shareholder's desire to cumulate his or her votes. The Bylaws, in
accordance with the California Corporations Code, however, provide that
cumulative voting will no longer be permitted at such time as (i) the
Company's shares of Common Stock are listed on the Nasdaq National Market and
the Company has at least 800 holders of its equity securities as of the record
date of the Company's most recent annual meeting of shareholders or (ii) the
Company's shares of Common Stock are listed on the New York Stock Exchange or
the American Stock Exchange. The Company expects to have its shares listed on
the Nasdaq National Market and to have at least 800 holders of its equity
securities by the record date for its next annual meeting of shareholders.
This provision of the Bylaws, along with certain other provisions of the
Bylaws pertaining to the elimination of shareholder action by written consent
and the requirement that shareholders may only call a special meeting of
shareholders upon a request of shareholders owning at least 50% of the
Company's Common Stock, could delay or make more difficult a proxy contest
involving the Company, which could adversely affect the market price of the
Company's Common Stock. See "Principal and Selling Shareholders" and
"Description of Capital Stock--Anti-takeover Effects of Provisions of the
Bylaws".

NO PRIOR PUBLIC MARKET; POSSIBLE VOLATILITY OF STOCK PRICE

Prior to this offering, there has been no public market for the Common Stock
of the Company, and there can be no assurance that an active public market
will develop or will be sustained after this offering or that investors will
be able to sell the Common Stock should they desire to do so. The initial
public offering price was determined by negotiations among the Company, the
Selling Shareholders and the representatives of the Underwriters based upon
several factors. The trading price of the Company's Common Stock could be
subject to wide fluctuations in response to quarterly variations in operating
results, announcements of technological innovations or new products by the
Company or its competitors, as well as other events or factors. In addition,
the stock market has from time to time experienced extreme price and volume
fluctuations, which have particularly affected the market price of many
technology companies and which often have been unrelated to the operating
performance of these companies. These broad market fluctuations may adversely
affect the market price of the Company's Common Stock. See "Underwriting" for
a discussion of factors to be considered in determining the initial public
offering price.

SHARES ELIGIBLE FOR FUTURE SALE; REGISTRATION RIGHTS

Sales of a substantial number of shares of Common Stock in the public market
following this offering could adversely affect the market price for the
Company's Common Stock. The number of shares of Common Stock that may be sold
in the public market is limited by restrictions under Rule 144 and Rule 701
under the Securities Act of 1933, as amended (the "Securities Act"), and lock-
up agreements under which the holders of such shares have agreed not to sell
or otherwise dispose of any of their shares for a period of 180 days after the
date of this Prospectus without the prior written consent of the
Representatives of the Underwriters. However, such Representatives may, in
their sole discretion and at any time without notice, release all or any
portion of the securities subject to lock-up agreements. As a result of these
restrictions, based on shares outstanding and options granted as of March 31,
1997, the following shares of Common Stock will be eligible for future sale.
On the date of this Prospectus, no shares other than the 2,500,000 shares
offered hereby will be eligible for sale. Upon the expiration of the lock-up
period 180 days after the date of this Prospectus, an additional 14,978,505
shares will become available for sale. The remaining 1,749,645 shares will
become available for sale at various times after 180 days after the date of
this Prospectus. Furthermore, the Company intends to register on a
registration statement on Form S-8, approximately 30 days after the date of
this Prospectus, a total of approximately 10,027,207 shares of Common Stock
subject to

16
<PAGE>

outstanding options or reserved for issuance under the Company's 1997 Stock
Incentive Plan, and a total of 500,000 shares of Common Stock reserved for
issuance under the Company's Employee Stock Purchase Plan. Upon expiration of
the lock-up agreements referred to above, holders of approximately 4,127,241
shares of Common Stock will be entitled to certain rights with respect to the
registration of such shares under the Securities Act. If such holders, by
exercising their registration rights, cause a large number of shares to be
registered and sold in the public market, such sales could have a material
adverse effect on the market price for the Company's Common Stock. See
"Description of Capital Stock--Registration Rights" and "Shares Eligible for
Future Sale".

EFFECT OF CERTAIN CHARTER PROVISIONS; ANTI-TAKEOVER EFFECTS OF PROVISIONS OF
THE BYLAWS

Immediately after the closing of this offering, the Company's Board of
Directors will have the authority to issue up to 5,000,000 shares of Preferred
Stock and to determine the price, rights, preferences, privileges and
restrictions, including voting rights, of those shares without any further
vote or action by the shareholders. The rights of the holders of Common Stock
will be subject to, and may be adversely affected by, the rights of the
holders of any Preferred Stock that may be issued in the future. The issuance
of Preferred Stock could have the effect of making it more difficult for a
third party to acquire a majority of the outstanding voting stock of the
Company. Further, certain provisions of the Company's Bylaws pertaining to the
future elimination of cumulative voting and shareholder action by written
consent, and the requirement that shareholders may call a special meeting of
shareholders only upon a request of shareholders owning at least 50% of the
Company's Common Stock, could delay or make more difficult a proxy contest
involving the Company, which could adversely affect the market price of the
Company's Common Stock. See "Description of Capital Stock--Preferred Stock"
and "--Anti-takeover Effects of Provisions of the Bylaws".

DILUTION

The initial public offering price is substantially higher than the net
tangible book value per share of Common Stock. Investors participating in this
offering will incur immediate, substantial dilution. To the extent outstanding
options and warrants to purchase the Company's Common Stock are exercised,
there will be further dilution. See "Dilution".

UNCERTAINTY AS TO USE OF PROCEEDS

The primary purposes of this offering are to create a public market for the
Common Stock, to facilitate future access to public markets and to obtain
additional equity capital. The Company expects to use the net proceeds for
general corporate purposes, including working capital. A portion of the net
proceeds may also be used for the acquisition of businesses, products and
technologies that are complementary to those of the Company. However, the
Company has no present plans, agreements or commitments and is not currently
engaged in any negotiations with respect to any such transaction. Accordingly,
the Company's management will retain broad discretion as to the allocation of
a substantial portion of the net proceeds from this offering. See "Use of
Proceeds".

17
<PAGE>

THE COMPANY

Genesys is a leading provider of enterprise-wide platform and applications
software that enables organizations to integrate critical business information
and computing resources with telephony and other telecommunications media. The
Company's products allow an organization to optimally manage its customer
interactions and employee communications to increase productivity, lower costs
and achieve greater customer satisfaction and loyalty. In addition, the
Company's products enable organizations to develop and offer new or enhanced
revenue-generating products and services. Genesys believes that it is the
first company to offer a suite of open, scaleable, enterprise-wide platform
and applications software solutions to address the evolving needs of
organizations for intelligent communications, a new market paradigm known as
Enterprise Computer Telephony Integration ("ECTI").

Genesys Telecommunications Laboratories, Inc. was incorporated in California
in October 1990. As used in this Prospectus, unless the context otherwise
indicates, references to "Genesys" or the "Company" refer to Genesys
Telecommunications Laboratories, Inc. and its subsidiaries. The Company's
principal executive offices are at 1155 Market Street, San Francisco,
California 94103 and its telephone number is (415) 437-1100.

USE OF PROCEEDS

The net proceeds to the Company from the sale of the 2,000,000 shares of
Common Stock offered by the Company hereby are estimated to be $32.4 million
($38.7 million if the Underwriters' over-allotment option is exercised in
full), after deducting underwriting discounts and estimated offering expenses.
The primary purposes of this offering are to create a public market for the
Common Stock, to facilitate future access to public markets and to obtain
additional equity capital. The Company expects to use the net proceeds for
general corporate purposes, including working capital. A portion of the net
proceeds may also be used for the acquisition of businesses, products and
technologies that are complementary to those of the Company. Although the
Company has no present plans, agreements or commitments and is not currently
engaged in any negotiations with respect to any such transaction, the Company
may from time-to-time evaluate such opportunities. Pending such uses, the net
proceeds of this offering will be invested in investment grade, interest-
bearing securities. The Company will not receive any of the proceeds from the
sale of shares by the Selling Shareholders.

DIVIDEND POLICY

The Company has not paid any cash dividends on its capital stock since its
inception and does not intend to pay any cash dividends on its Common Stock in
the foreseeable future. Pursuant to the Company's bank line of credit
agreement, the Company may not pay cash dividends on its capital stock without
the bank's prior approval. See Note 7 to Notes to Consolidated Financial
Statements.

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<PAGE>

DILUTION

The pro forma net tangible book value of the Company's Common Stock as of
March 31, 1997 was $18,671,000, or approximately $1.08 per share. Pro forma
net tangible book value per share represents the amount of the Company's
shareholders' equity, less intangible assets, divided by 17,228,150 shares of
Common Stock outstanding after giving effect to the conversion of all
outstanding shares of Preferred Stock into 3,652,241 shares of Common Stock
and the exercise of an outstanding warrant to purchase 420,282 shares of
Common Stock at a price of $5.9483 per share prior to completion of this
offering.

Net tangible book value dilution per share represents the difference between
the amount per share paid by purchasers of shares of Common Stock in this
offering made hereby and the pro forma net tangible book value per share of
Common Stock immediately after completion of this offering. After giving
effect to the sale by the Company of 2,000,000 shares of Common Stock in this
offering at the initial public offering price of $18.00 per share and the
application of the estimated net proceeds therefrom, the pro forma net
tangible book value of the Company as of March 31, 1997 would have been
$51,051,000 or $2.66 per share. This represents an immediate increase in net
tangible book value of $1.58 per share to existing shareholders and an
immediate dilution in net tangible book value of $15.34 per share to
purchasers of Common Stock in this offering, as illustrated in the following
table:

<TABLE>
<S> <C> <C>
Initial public offering price per share........................ $18.00
Pro forma net tangible book value per share as of March 31,
1997........................................................ $1.08
Increase in pro forma net tangible book value per share
attributable to new investors............................... 1.58
-----
Pro forma net tangible book value per share after this
offering...................................................... 2.66
------
Dilution per share to new investors............................ $15.34
======
</TABLE>

The following table sets forth as of March 31, 1997, after giving effect to
the conversion of all outstanding shares of Preferred Stock into Common Stock
upon completion of this offering, the exercise of a warrant to purchase
420,282 shares of Common Stock at a price of $5.9483 per share prior to
completion of this offering and excluding all other issuances subsequent to
March 31, 1997, of Common Stock and securities convertible, exchangeable or
exercisable for Common Stock, the difference between the existing shareholders
and the purchasers of shares in this offering with respect to the number of
shares purchased from the Company, the total consideration paid and the
average price per share paid:

<TABLE>
<CAPTION>
AVERAGE
SHARES PURCHASED TOTAL CONSIDERATION PRICE
------------------ ------------------- PER
NUMBER PERCENT AMOUNT PERCENT SHARE
---------- ------- ----------- ------- -------
<S> <C> <C> <C> <C> <C>
Existing shareholders......... 17,228,150 90% $24,146,000 40% $ 1.40
New shareholders.............. 2,000,000 10 36,000,000 60 18.00
---------- --- ----------- ---
Totals.................... 19,228,150 100% $60,146,000 100%
========== === =========== ===
</TABLE>

As of March 31, 1997, there were options outstanding to purchase a total of
6,335,811 shares of Common Stock at a weighted average exercise price of $2.44
per share under the Company's 1995 Stock Option Plan. To the extent
outstanding options are exercised, there will be further dilution to new
investors. If all outstanding options are exercised, the pro forma net
tangible book value per share immediately after completion of the offering
would be $2.60. This represents an immediate dilution in net tangible book
value of $15.40 per share to purchasers of Common Stock in the offering. See
"Management--Stock Plans" and Note 10 of Notes to Consolidated Financial
Statements.

19
<PAGE>

CAPITALIZATION

The following table sets forth the capitalization of the Company as of March
31, 1997, (i) on an actual basis, (ii) on a pro forma basis after giving
effect to the conversion of all outstanding shares of Preferred Stock into
Common Stock upon the closing of this offering, the filing of Amended and
Restated Articles of Incorporation upon the closing of this offering and the
assumed exercise of warrants to purchase 420,282 shares of Common Stock on a
cash basis for an aggregate of $2.5 million prior to the closing of this
offering, and (iii) on an as adjusted basis to reflect the receipt of the
estimated net proceeds from the sale by the Company of 2,000,000 shares of
Common Stock pursuant to this offering at the initial public offering price of
$18.00 per share:

<TABLE>
<CAPTION>
MARCH 31, 1997
--------------------------
PRO
PRO FORMA AS
ACTUAL FORMA ADJUSTED
------- ------- --------
(IN THOUSANDS)
<S> <C> <C> <C>
Long-term debt, less current portion(1)............. $ 147 $ 147 $ 147
Shareholders' equity:
Preferred Stock, 4,146,870 shares authorized,
3,652,241 shares outstanding at actual; 5,000,000
shares authorized pro forma and as adjusted; no
shares outstanding pro forma and as adjusted..... 18,096 -- --
Common Stock, 120,000,000 shares authorized;
13,155,627 shares outstanding at actual,
17,228,150 shares outstanding pro forma and
19,228,150 shares outstanding as adjusted(2)..... 5,297 25,893 58,273
Notes receivable.................................. (435) (435) (435)
Cumulative Translation Adjustment................. 12 12 12
Deferred Stock Compensation....................... (1,747) (1,747) (1,747)
Accumulated deficit............................... (2,984) (2,984) (2,984)
------- ------- -------
Total shareholders' equity...................... 18,239 20,739 53,119
------- ------- -------
Total capitalization............................ $18,386 $20,886 $53,266
======= ======= =======
</TABLE>
- --------
(1) See Notes 5 and 8 of Notes to Consolidated Financial Statements.
(2) Excludes 494,629 shares of Common Stock underlying warrants to purchase
Series C Preferred Stock. Also excludes 6,335,811 shares of Common Stock
issuable upon exercise of stock options, at a weighted average exercise
price of $2.44, which were outstanding as of March 31 1997, and 1,291,396
shares of Common Stock reserved for grant of future options or direct
issuances under the Company's 1995 Stock Option Plan. In addition, the
Company has adopted (i) the 1997 Stock Incentive Plan to replace the 1995
Stock Option Plan, with an increase in the number of shares available for
issuance thereunder of 2,400,000 shares and (ii) the Employee Stock
Purchase Plan and reserved 500,000 shares of Common Stock for issuance
thereunder. See "Management--Stock Plans" and Note 13 of Notes to
Consolidated Financial Statements.

20
<PAGE>

SELECTED CONSOLIDATED FINANCIAL DATA

The following selected consolidated financial data should be read in
conjunction with "Management's Discussion and Analysis of Financial Condition
and Results of Operations" and the Consolidated Financial Statements and the
notes thereto included elsewhere in this Prospectus. The consolidated
statement of operations data for the years ended June 30, 1994, 1995 and 1996
and the nine month period ended March 31, 1997, and the consolidated balance
sheet data at June 30, 1995 and 1996 and March 31, 1997, are derived from, and
are qualified by reference to, the consolidated financial statements included
elsewhere in this Prospectus that have been audited by and reported on by
Arthur Andersen, LLP, independent public accountants, and should be read in
conjunction with those consolidated financial statements and notes thereto.
The consolidated balance sheet data at June 30, 1994, is derived from audited
consolidated financial statements not included herein. The consolidated
statement of operations data for the year ended June 30, 1993 and the nine
month period ended March 31, 1996, and the consolidated balance sheet data at
June 30, 1993, are derived from unaudited consolidated financial statements
that include, in the opinion of management, all adjustments, consisting only
of normal recurring adjustments, necessary for a fair presentation of the
information set forth therein. The operating results of the Company for the
nine month period ended March 31, 1997 are not necessarily indicative of
results to be expected for any future period.

<TABLE>
<CAPTION>
NINE MONTHS ENDED
YEAR ENDED JUNE 30, MARCH 31,
------------------------------ ------------------
1993 1994 1995 1996 1996 1997
----- ------ ------ ------- -------- --------
(IN THOUSANDS, EXCEPT PER SHARE DATA)
<S> <C> <C> <C> <C> <C> <C>
CONSOLIDATED STATEMENT OF
OPERATIONS DATA:
Revenues:
License................... $ -- $ 460 $3,077 $ 7,369 $ 4,429 $ 19,445
Service................... 956 1,272 1,403 1,950 1,187 2,546
----- ------ ------ ------- -------- --------
Total revenues............ 956 1,732 4,480 9,319 5,616 21,991
Cost of revenues:
License................... -- 23 123 308 183 926
Service................... 352 595 1,190 2,568 1,487 2,574
----- ------ ------ ------- -------- --------
Total cost of revenues.... 352 618 1,313 2,876 1,670 3,500
----- ------ ------ ------- -------- --------
Gross margin............... 604 1,114 3,167 6,443 3,946 18,491
Operating expenses:
Research and development.. 357 578 959 3,673 2,475 5,995
Sales and marketing....... -- 162 705 3,030 1,731 9,303
General and
administrative........... 503 534 1,343 2,979 2,296 2,538
----- ------ ------ ------- -------- --------
Total operating expenses.. 860 1,274 3,007 9,682 6,502 17,836
----- ------ ------ ------- -------- --------
Income (loss) from
operations................ (256) (160) 160 (3,239) (2,556) 655
Interest and other income
(expense), net............ (8) 23 (6) (88) (88) 168
----- ------ ------ ------- -------- --------
Income before provision for
income taxes.............. (264) (137) 154 (3,327) (2,644) 823
Provision for income taxes. -- -- -- -- -- 230
----- ------ ------ ------- -------- --------
Net income (loss).......... $(264) $ (137) $ 154 $(3,327) $ (2,644) $ 593
===== ====== ====== ======= ======== ========
Pro forma net income (loss)
per share(1).............. $ (0.18) $ (0.15) $ 0.03
======= ======== ========
Pro forma weighted average
common shares and
equivalents(1)............ 18,644 18,079 22,540
======= ======== ========
</TABLE>

<TABLE>
<CAPTION>
JUNE 30,
----------------------------- MARCH 31,
1993 1994 1995 1996 1997
----- ----- ------ ------- ---------
<S> <C> <C> <C> <C> <C>
CONSOLIDATED BALANCE SHEET DATA (IN
THOUSANDS):
Cash and cash equivalents............. $ 37 $ 253 $ 203 $ 5,926 $ 9,574
Working capital (deficiency).......... (131) (476) (515) 4,609 10,432
Total assets.......................... 151 689 2,256 11,961 31,015
Long-term obligations................. 2 -- 57 404 147
Shareholders' equity (deficit)........ (267) (404) (245) 5,460 18,239
</TABLE>
- --------
(1) See Note 2 of Notes to Consolidated Financial Statements for an
explanation of the method of calculation.

21
<PAGE>

MANAGEMENT'S DISCUSSION AND ANALYSIS
OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following discussion and analysis should be read in conjunction with
"Selected Consolidated Financial Data" and the Company's Consolidated
Financial Statements and Notes thereto included elsewhere in this Prospectus.
This Management's Discussion and Analysis of Financial Condition and Results
of Operations and other parts of this Prospectus contain "forward-looking
statements". Such forward-looking statements involve known and unknown risks,
uncertainties and other factors that may cause the actual results, performance
or achievements of the Company, or industry results, to be materially
different from any future results, performance or achievements expressed or
implied by such forward-looking statements. Given these uncertainties,
prospective investors are cautioned not to place undue reliance on such
forward-looking statements. See "Special Note Regarding Forward-Looking
Statements".

OVERVIEW

The Company was incorporated in October 1990, and prior to shipping its
first product, the Company generated revenues primarily from one-time
consulting projects. In 1991, the Company began shipping its platform software
product. From 1991 to 1994, the Company transitioned from a consulting
services company to a product company. During this transition, the Company
expanded the scope of its platform products and added several applications to
its product offerings.

Most of the Company's revenues to date have been derived from one-time
license fees from customers who have received a perpetual license to the
Company's products. License fees are generally based on the specific products
licensed and are determined on either a per site or per user basis. The
Company's license revenues have increased as a percentage of total revenues,
representing 26.6%, 68.7% and 79.1% of total revenues in fiscal 1994, 1995 and
1996, respectively, and 78.9% and 88.4% of total revenues in the nine months
ended March 31, 1996 and 1997, respectively. The Company currently expects
that license revenues will continue to account for a substantial majority of
the Company's revenues for the remainder of fiscal 1997 and for the
foreseeable future. The remainder of revenues are expected to be primarily
attributable to maintenance and other revenues, including consulting and
training revenues. As a result, factors adversely affecting the pricing of or
demand for the Company's licensed software products would have a material
adverse effect on the Company's business, financial condition and results of
operations.

Substantially all of the Company's revenues to date have been attributable
to the license of the Company's platform and related applications software and
services and, in particular, revenues from the license of the Company's
platform products accounted for 49% of total revenues for the nine months
ended March 31, 1997. The Company's platform and related applications and
services are currently expected to account for substantially all of the
Company's revenues for the foreseeable future. Consequently, a decline in
demand for, or failure to achieve broad market acceptance of, the Company's
platform and related applications software products, as a result of
competition, technological change or otherwise, would have a material adverse
effect on the Company's business, financial condition and results of
operations. The Company's application products can only be used in conjunction
with the Company's platform products. As a result, a decline in demand for the
Company's platform products would adversely affect sales of the Company's
application products. Furthermore, if customers experience problems with the
Company's platform products, it may limit the customers' ability to utilize
the Company's application products. The Company's future financial performance
will depend in part on the successful development, introduction and customer
acceptance of new and enhanced versions of its platform and related
applications software products. There can be no assurance that the Company
will continue to be successful in marketing its platform products, related
applications software or any new or enhanced products.

22
<PAGE>

License revenues are recognized upon execution of a license agreement by the
parties and shipment of the product if no significant obligations remain and
collection of the resulting receivable is probable. Fees for consulting and
training services are generally charged separately from the Company's software
products and are recognized as the services are performed. Maintenance
revenues primarily consist of fees for ongoing support and product updates,
are generally determined as a percentage of list price, and are recognized
ratably over the term of the maintenance contracts, which to date have
typically ranged from 12 to 24 months. For all periods presented, the Company
has recognized revenues in accordance with Statement of Position 91-1,
"Software Revenue Recognition". See Note 2 of Notes to Consolidated Financial
Statements.

A relatively small number of customers have accounted for a significant
percentage of the Company's revenues in each fiscal year. In fiscal 1994, one
customer accounted for 26.5% of total revenues; in fiscal 1995, three other
customers accounted for 11.1%, 11.2% and 12.8% of total revenues,
respectively; and in fiscal 1996, one of these customers and two other
customers accounted for approximately 10.2%, 10.0% and 10.8% of total
revenues, respectively. One customer accounted for 16.3% of total revenues in
the nine months ended March 31, 1997. The Company expects that licenses of its
products to a limited number of customers will continue to account for a large
percentage of revenues for the foreseeable future. The decision to license the
Company's software products is typically an enterprise-wide decision by
prospective customers and generally requires the Company to provide a
significant level of education to prospective customers regarding the use and
benefits of the Company's products. In addition, the implementation of the
Company's products involves a significant commitment of resources by
prospective customers and typically involves substantial integration efforts,
which may be performed by the Company, the customer or third-party vendors.
The cost of the Company's product is typically only a small portion of the
related hardware, software, development, training and integration costs of
implementing an ECTI solution. For these and other reasons, the sales and
implementation cycles associated with the license of the Company's products is
often lengthy and is subject to a number of significant delays over which the
Company has little or no control. Given these factors and the expected
customer concentration, the loss of a major customer or any reduction or delay
in sales to or implementations by such customers could have a material adverse
effect on the Company's business, financial condition and results of
operations.

The Company markets its products in North America primarily through its
direct sales force and internationally through VARs and, to a lesser extent,
through its direct sales force. International revenues accounted for 40.6%,
30.9%, and 36.2% of total revenues in fiscal 1994, 1995 and 1996,
respectively, and 48.6% and 36.0% in the nine months ended March 31, 1996 and
1997, respectively. The Company is increasing its international sales force,
primarily in Europe and the Asia Pacific region, and is seeking to establish
distribution relationships with appropriate strategic partners. As a result,
failure to increase international sales could have a material adverse effect
on the Company's business, operating results and financial condition. The
Company expects international revenues to account for an increasing portion of
total revenues in the future.

The Company's revenues have increased in each of the last seven quarters,
and, although the Company has been profitable in the quarters ended December
31, 1996 and March 31, 1997, the Company's limited operating history makes the
prediction of future operating results unreliable. In addition, given its
limited operating history and recent rapid growth, historical growth rates
cannot be relied upon as indicative of future growth, if any. Prior growth
rates in the Company's revenues should not be considered indicative of future
revenue growth rates or operating results. Future operating results will
depend upon many factors, including the demand for and market acceptance of
the Company's products, the level of product and price competition, the
ability of the Company to develop, market and deploy new, high-quality
products and control costs, the ability of the Company to expand its direct
sales force and indirect distribution channels, the Company's success in
attracting and retaining key personnel, the uncertainty, recent emergence and
acceptance of the ECTI market and

23
<PAGE>

technological changes in the ECTI market. There can be no assurance that any
of the Company's business or strategies will be successful or that the Company
will be able to achieve or sustain profitability on a quarterly or annual
basis.

RESULTS OF OPERATIONS

The following table sets forth statement of operations data of the Company
expressed as a percentage of total revenues for the years and periods
indicated.

<TABLE>
<CAPTION>
NINE MONTHS
YEAR ENDED JUNE ENDED
30, MARCH 31,
--------------------- -------------
1994 1995 1996 1996 1997
----- ----- ----- ----- -----
<S> <C> <C> <C> <C> <C>
Revenues:
License............................... 26.6 % 68.7 % 79.1 % 78.9 % 88.4 %
Service............................... 73.4 31.3 20.9 21.1 11.6
----- ----- ----- ----- -----
Total revenues....................... 100.0 100.0 100.0 100.0 100.0
Cost of revenues:
License............................... 1.3 2.7 3.3 3.3 4.2
Service............................... 34.4 26.6 27.6 26.5 11.7
----- ----- ----- ----- -----
Total cost of revenues............... 35.7 29.3 30.9 29.8 15.9
----- ----- ----- ----- -----
Gross margin........................... 64.3 70.7 69.1 70.2 84.1
Operating expenses:
Research and development.............. 33.4 21.4 39.4 44.1 27.3
Sales and marketing................... 9.4 15.7 32.5 30.8 42.3
General and administrative............ 30.8 30.0 32.0 40.9 11.5
----- ----- ----- ----- -----
Total operating expenses............. 73.6 67.1 103.9 115.8 81.1
----- ----- ----- ----- -----
Income (loss) from operations.......... (9.3) 3.6 (34.8) (45.5) 3.0
Interest and other income (expense),
net................................... 1.3 (0.1) (0.9) (1.5) 0.8
----- ----- ----- ----- -----
Income (loss) before provision for
income taxes.......................... (8.0) 3.5 (35.7) (47.0) 3.8
Provision for income taxes............. -- -- -- -- (1.0)
----- ----- ----- ----- -----
Net income (loss)...................... (8.0)% 3.5 % (35.7)% (47.0)% 2.8 %
===== ===== ===== ===== =====
</TABLE>

REVENUES

LICENSE. License revenues were $460,000, $3.1 million and $7.4 million in
fiscal 1994, 1995 and 1996, respectively, representing increases of 569% from
fiscal 1994 to fiscal 1995, and 140% from fiscal 1995 to fiscal 1996. License
revenues were $4.4 million and $19.4 million in the nine months ended March
31, 1996 and 1997, respectively, an increase of 339%. These increases were due
to the market's growing acceptance of the Company's products and underlying
technology, an expansion of the Company's product offerings, and a significant
increase in the Company's sales, marketing and customer service organizations.
License fees as a percentage of total annual revenues have increased
consistently since fiscal 1994 as the Company has expanded its software
product suite and has engaged in fewer consulting service engagements, which
were a more significant part of its business from inception through fiscal
1994. The Company does not believe that the historical growth rates of license
revenues will be sustainable or are indicative of future results.

SERVICE. Service revenues primarily comprise fees from consulting, post-
contract support and, to a lesser extent, training services. Service revenues
were $1.3 million, $1.4 million and $2.0 million, in fiscal 1994, 1995 and
1996, respectively, representing increases of 10% from fiscal 1994 to fiscal
1995 and 39% from fiscal 1995 to fiscal 1996. Service revenues were $1.2
million and $2.5 million in the nine months ended March 31, 1996 and 1997,
respectively, an increase of 115%. The Company's

24
<PAGE>

software license agreements often provide for maintenance and for consulting
and training. Accordingly, increases in licensing activity have resulted in
increases in revenues from services related to maintenance, consulting and
training.

Service revenues have decreased as a percentage of total revenues from
fiscal 1994 through the nine months ended March 31, 1997, due principally to a
significant increase in licensing of the Company's products. If the Company is
successful in implementing its strategy of encouraging third party
organizations such as systems integrators to undertake a greater percentage of
implementation of the Company's products, service revenues may decrease as a
percentage of total revenues, while maintenance as a percentage of total
revenues is expected to increase. The Company does not believe that the
historical growth rates of service revenues will be sustainable or are
indicative of future results.

COST OF REVENUES

LICENSE. Cost of license revenues includes the costs of product media,
product duplication and manuals, as well as allocated labor and overhead costs
associated with the preparation and shipment of products. Cost of license
revenues were $23,000, $123,000 and $308,000 in fiscal 1994, 1995 and 1996,
respectively. Cost of license revenues were $183,000 and $926,000 in the nine
months ended March 31, 1996 and 1997, respectively. These increases in
absolute dollar amounts relate primarily to increases in the volume of
products shipped by the Company, and the resulting increases in documentation
material costs and personnel necessary to assemble and ship the products.

SERVICE. Cost of service revenues primarily comprise employee-related costs
incurred in providing consulting, post-contract support and training services.
Cost of service revenues were $595,000, $1.2 million and $2.6 million in
fiscal 1994, 1995 and 1996, respectively. Cost of service revenues were $1.5
million and $2.6 million in the nine months ended March 31, 1996 and 1997,
respectively. These increases in absolute dollars were due primarily to
increases in consulting, support and training personnel, and increases in
overhead costs associated with travel, computer equipment and facilities. The
Company increased the number of consulting, maintenance, training and shipping
personnel significantly during fiscal 1996 in anticipation of higher sales
activity, and, as a result, in fiscal 1996 the Company incurred a negative
gross margin from service revenues. For the nine months ended March 31, 1997,
the Company further increased the number of such personnel and continued to
incur a negative gross margin from service revenues. The cost of service
revenues as a percentage of service revenues may vary between periods due to
the mix of services provided by the Company and the resources used to provide
these services.

OPERATING EXPENSES

The Company's operating expenses were $1.3 million, $3.0 million and $9.7
million, or 73.6%, 67.1% and 103.9% of total revenues in fiscal 1994, 1995 and
1996, respectively. For the nine months ended March 31, 1996 and 1997, the
Company's operating expenses were $6.5 million and $17.8 million, or 115.8%
and 81.1% of total revenues, respectively.

RESEARCH AND DEVELOPMENT. Research and development expenses were $578,000,
$959,000 and $3.7 million, or 33.4%, 21.4% and 39.4% of total revenues in
fiscal 1994, 1995 and 1996, respectively. Research and development expenses
were $2.5 million and $6.0 million, or 44.1% and 27.3% of total revenues, in
the nine months ended March 31, 1996 and 1997, respectively. These expenses
increased in absolute dollars primarily as a result of an increase in
personnel to support the Company's product development activities. The Company
expects that research and development expenditures will continue to increase
in absolute dollars.

25
<PAGE>

Research and development expenses are generally charged to operations as
incurred. In accordance with Statement of Financial Accounting Standards No.
86, costs that were eligible for capitalization for these periods were
insignificant, and the Company charged all software development costs to
research and development expense.

SALES AND MARKETING. Sales and marketing expenses were $162,000, $705,000
and $3.0 million, representing 9.4%, 15.7% and 32.5% of total revenues in
fiscal 1994, 1995 and 1996, respectively. Sales and marketing expenses were
$1.7 million and $9.3 million, representing 30.8% and 42.3% of total revenues,
in the nine months ended March 31, 1996 and 1997, respectively. These expenses
increased in absolute dollars primarily due to the Company's investment in
building a direct sales force in North America and, to a lesser extent, in
Europe. From July 1, 1995 to March 31, 1997, the Company increased the number
of its sales and marketing personnel from approximately 6 to 99 worldwide, and
incurred higher commission expenses related to higher sales levels. In
addition, the Company incurred increased marketing expenses associated with
the Company's expanding product line, including trade shows and promotional
expenses. The Company expects to continue to expand its direct sales and
marketing efforts and to develop a significant channel sales organization, and
therefore, anticipates sales and marketing expenditures will continue to
increase significantly in absolute dollars.

GENERAL AND ADMINISTRATIVE. General and administrative expenses were
$534,000, $1.3 million and $3.0 million, or 30.8%, 30.0% and 32.0% of total
revenues in fiscal 1994, 1995 and 1996, respectively. These expenses increased
in absolute dollars during these periods principally due to the addition of
staff and information system investments to support the growth of the
Company's business during these periods. In addition, during fiscal 1996 the
Company recorded a provision for bad debts totaling approximately $410,000
related to the increased sales activity and related receivables, and incurred
higher legal costs associated primarily with general corporate matters,
trademark matters and patent filings. The Company expects to continue to
increase its allowance for doubtful accounts as its revenue levels and
accounts receivable increase. General and administrative expenses were $2.3
million and $2.5 million, representing 40.9% and 11.5% of total revenues, in
the nine months ended March 31, 1996 and 1997, respectively. During fiscal
1996, the Company incurred higher consulting expenses related primarily to the
engagement of temporary financial personnel, which expenses were reduced in
fiscal 1997 upon the hiring of the Company's Chief Financial Officer and other
finance personnel. The Company expects to continue to increase its general and
administrative staff and to incur other costs necessary to manage a growing
organization, and, accordingly, it expects general and administrative expenses
to continue to increase in absolute dollars.

PROVISION FOR INCOME TAXES

The Company did not incur state or federal income taxes in fiscal 1994, 1995
or 1996 due to operating losses incurred during those periods. The provision
for income taxes for the nine months ended March 31, 1997 is based on an
estimated effective tax rate of approximately 28% which reflects the estimated
realization of deferred tax assets, primarily net operating loss carryforwards
and research and development tax credit carryforwards. As of March 31, 1997,
the Company had net operating loss carryforwards for federal and state tax
reporting purposes of approximately $643,000 and $291,000, respectively,
available to offset future taxable income, which expire at various dates
through 2011 if not utilized. In addition, the Tax Reform Act of 1986 contains
certain provisions that may limit the net operating loss carryforwards
available for use in any given period upon the occurrence of certain events,
including a significant change in ownership interests. The Company has net
deferred tax assets, including its net operating loss carryforwards, totaling
approximately $1.1 million as of March 31, 1997 . The Company has recorded a
valuation allowance for a majority of its net deferred tax assets as a result
of significant uncertainties regarding the realization of most of its assets,
including the limited operating history of the Company, a recent history of
losses and the variability of operating results. See Note 11 of Notes to
Consolidated Financial Statements.

26
<PAGE>

QUARTERLY RESULTS OF OPERATIONS

The following tables set forth certain consolidated statement of operations
data for each of the seven quarters in the period ended March 31, 1997, as
well as the percentage of the Company's total revenues represented by each
item. This information has been derived from the Company's unaudited
consolidated financial statements. The unaudited consolidated financial
statements have been prepared on the same basis as the audited consolidated
financial statements contained herein and include all adjustments, consisting
only of normal recurring adjustments, that the Company considers necessary for
a fair presentation of such information when read in conjunction with the
Company's annual audited consolidated financial statements and notes thereto
appearing elsewhere in this Prospectus. The results of operations for any
quarter are not necessarily indicative of the results to be expected for any
future period.

<TABLE>
<CAPTION>
QUARTER ENDED
---------------------------------------------------------------------
SEPT. 30, DEC. 31, MAR. 31, JUNE 30, SEPT. 30, DEC. 31, MAR. 31,
1995 1995 1996 1996 1996 1996 1997
--------- -------- -------- -------- --------- -------- --------
(IN THOUSANDS, EXCEPT PER SHARE DATA)
<S> <C> <C> <C> <C> <C> <C> <C>
CONSOLIDATED STATEMENT OF OPERATIONS
DATA:
Revenues:
License............................ $ 573 $2,006 $1,849 $2,941 $3,525 $6,708 $ 9,212
Service............................ 393 207 587 763 711 860 975
------- ------ ------ ------ ------ ------ -------
Total revenues................... 966 2,213 2,436 3,704 4,236 7,568 10,187
Cost of revenues:
License............................ 53 69 61 125 153 312 461
Service............................ 300 519 668 1,081 682 890 1,002
------- ------ ------ ------ ------ ------ -------
Total cost of revenues........... 353 588 729 1,206 835 1,202 1,463
------- ------ ------ ------ ------ ------ -------
Gross margin........................ 613 1,625 1,707 2,498 3,401 6,366 8,724
Operating expenses:
Research and
development....................... 710 852 913 1,198 1,571 1,964 2,460
Sales and marketing................ 303 608 820 1,299 1,909 3,144 4,249
General and
administrative.................... 675 825 796 683 684 758 1,096
------- ------ ------ ------ ------ ------ -------
Total operating expenses......... 1,688 2,285 2,529 3,180 4,164 5,866 7,806
------- ------ ------ ------ ------ ------ -------
Income (loss) from
operations......................... (1,075) (660) (822) (682) (763) 500 918
Interest and other
income (expense), net............. (25) (25) (38) -- 143 72 (47)
------- ------ ------ ------ ------ ------ -------
Income (loss) before
provision for income
taxes.............................. (1,100) (685) (860) (682) (620) 572 871
Provision for income
taxes.............................. -- -- -- -- -- -- 230
------- ------ ------ ------ ------ ------ -------
Net income (loss)................... $(1,100) $ (685) $ (860) $ (682) $ (620) $ 572 $ 641
======= ====== ====== ====== ====== ====== =======
Pro forma net income
(loss) per share................... $ (0.06) $(0.04) $(0.05) $(0.03) $(0.03) $ 0.03 $ 0.03
======= ====== ====== ====== ====== ====== =======
Pro forma weighted
average common and
common equivalent
shares............................. 17,300 18,400 18,900 20,500 20,200 22,400 22,540
======= ====== ====== ====== ====== ====== =======
<CAPTION>
QUARTER ENDED
---------------------------------------------------------------------
SEPT. 30, DEC. 31, MAR. 31, JUNE 30, SEPT. 30, DEC. 31, MAR. 31,
1995 1995 1996 1996 1996 1996 1997
--------- -------- -------- -------- --------- -------- --------
<S> <C> <C> <C> <C> <C> <C> <C>
PERCENT OF TOTAL
REVENUES:
Revenues:
License............................ 59.3 % 90.6 % 75.9 % 79.4 % 83.2 % 88.6% 90.4%
Service............................ 40.7 9.4 24.1 20.6 16.8 11.4 9.6
------- ------ ------ ------ ------ ------ -------
Total revenues................... 100.0 100.0 100.0 100.0 100.0 100.0 100.0
Cost of revenues:
License............................ 5.5 3.1 2.5 3.4 3.6 4.1 4.5
Service............................ 31.1 23.5 27.4 29.2 16.1 11.8 9.8
------- ------ ------ ------ ------ ------ -------
Total cost of revenues........... 36.6 26.6 29.9 32.6 19.7 15.9 14.3
------- ------ ------ ------ ------ ------ -------
Gross margin........................ 63.4 73.4 70.1 67.4 80.3 84.1 85.7
Operating expenses:
Research and
development....................... 73.5 38.5 37.5 32.3 37.1 26.0 24.1
Sales and marketing................ 31.4 27.5 33.7 35.1 45.1 41.5 41.7
General and
administrative.................... 69.9 37.3 32.7 18.4 16.1 10.0 10.8
------- ------ ------ ------ ------ ------ -------
Total operating expenses......... 174.8 103.3 103.9 85.8 98.3 77.5 76.6
------- ------ ------ ------ ------ ------ -------
Income (loss) from
operations......................... (111.4) (29.9) (33.8) (18.4) (18.0) 6.6 9.1
Interest and other
income (expense), net............. (2.6) (1.1) (1.6) 0.0 3.4 1.0 (0.5)
------- ------ ------ ------ ------ ------ -------
Income (loss) before
provision for income
taxes.............................. (114.0) (31.0) (35.4) (18.4) (14.6) 7.6 8.6
Provision for income
taxes.............................. -- -- -- -- -- -- 2.3
------- ------ ------ ------ ------ ------ -------
Net income (loss)................... (114.0)% (31.0)% (35.4)% (18.4)% (14.6)% 7.6% 6.3%
======= ====== ====== ====== ====== ====== =======
</TABLE>

27
<PAGE>

The Company currently operates with limited backlog. The Company derives
substantially all of its revenues from licenses of the Company's platform and
related applications software and services. The Company believes that the
purchase of its products is relatively discretionary and generally involves a
significant commitment of capital and other resources by a customer. The
Company's typical order size per site ranges from $100,000 to $300,000;
however, several orders during the nine months ended March 31, 1997 have
exceeded $1.0 million each. The timing of the receipt and shipment of a single
order can have a significant impact on the Company's revenues and results of
operations for a particular quarter. In situations requiring customer
acceptance of implementation, the Company does not recognize license revenues
until installations are complete and does not recognize the consulting
component of service revenues until the services are rendered. As a result,
revenue recognition may be delayed in many instances. Historically, the
Company has often recognized a substantial portion of its revenues in the last
month of a quarter, with these revenues frequently concentrated in the last
two weeks of a quarter. As a result, product revenues in any quarter are
substantially dependent on orders booked and shipped in that quarter, and
revenues for any future quarter are not predictable with any meaningful degree
of certainty. Product revenues are also difficult to forecast because the
market for ECTI software products is rapidly evolving, and the Company's sales
cycle, which may last from three to nine months or more, varies substantially
from customer to customer. The Company's quarterly revenues are also subject
to seasonal fluctuations, particularly in the quarter ending in September when
reduced activity outside North America during the summer months can adversely
affect the Company's revenues. The Company's expenses are relatively fixed and
are based, in part, on its expectations as to future revenues. Consequently,
if future revenue levels are below expectations, net income would be
disproportionately affected because a proportionately smaller amount of the
Company's expenses varies with its revenues. In addition, the Company expects
that sales derived through indirect channels, which are more difficult to
forecast and generally have lower gross margins than direct sales, will
increase as a percentage of total revenues. Due to all of the foregoing
factors, the Company believes that period-to-period comparisons of its results
of operations are not meaningful and should not be relied upon as indications
of future performance. It is likely that in some future quarter the Company's
operating results will be below the expectations of public market analysts and
investors. In such event, the price of the Company's Common Stock would likely
be materially adversely affected.

Because of these factors, the Company believes that period-to-period
comparisons of its results of operations are not necessarily meaningful and
that such comparisons should not be relied upon as indications of future
performance.

28
<PAGE>

LIQUIDITY AND CAPITAL RESOURCES

Since inception, the Company has financed its operations and met its capital
expenditure requirements primarily from proceeds from related party advances,
a $1.5 million term note (of which $900,000 was converted into Series A
Preferred Stock) and the private sale of Preferred Stock. Through March 31,
1997, the Company had raised $17.2 million from the sale of Preferred Stock.
At March 31, 1997, the Company's principal sources of liquidity included cash
and cash equivalents of $9.6 million and a $3.0 million line of credit
agreement. Under the terms of the agreement, the Company may borrow up to $3.0
million under a revolving line of credit, which includes sublimits of $500,000
for equipment purchases and $500,000 for letters of credit. As of March 31,
1997, the Company had no borrowings outstanding under the line of credit. The
line of credit is secured by substantially all of the Company's assets.
Advances under the line of credit are limited to 80% of eligible accounts
receivable. Borrowings accrue interest at the bank's prime rate plus 0.5% for
line of credit borrowings and 1.0% for borrowings under the equipment
sublimit. The line of credit contains provisions that prohibit the payment of
cash dividends and require the maintenance of certain financial covenants,
with which the Company is in compliance. See Note 7 of Notes to Consolidated
Financial Statements.

The Company generated cash from operating activities of $242,000 and
$295,000 in fiscal 1994 and 1995, respectively, and used cash for operating
activities of $2.5 million, in fiscal 1996. The Company also used cash of
$406,000 and $750,000 in the nine months ended March 31, 1996 and 1997,
respectively. The increased use of cash for operating activities in the nine
months ended March 31, 1997 is attributable primarily to an increase in
accounts receivable of approximately $7.6 million, offset in part by an
increase in deferred revenues of approximately $4.2 million.

The Company used cash for the purchase of property and equipment totaling
$83,000, $227,000 and $1.2 million in fiscal 1994, 1995 and 1996,
respectively. The Company used cash for the purchase of property and equipment
totaling $709,000 and $4.3 million in the nine months ended March 31, 1996 and
1997, respectively.

The Company generated $57,000 of cash from financing activities in fiscal
1994, used cash of $118,000 for financing activities in fiscal 1995 related to
the repayment of related party loans, and generated cash of $9.4 million from
financing activities in fiscal 1996, primarily related to the sales of Series
A and Series B Preferred Stock. The Company generated cash of $8.9 million
from financing activities in the nine months ended March 31, 1997 primarily
related to the sale of Series C Preferred Stock.

The Company has established subsidiaries in foreign countries, including the
United Kingdom, France, Canada, Russia and Australia, which function primarily
as sales offices in those locations. The Company expects to establish offices
in other foreign countries as it continues to expand its international
operations. The capital expenditures necessary to establish a foreign office
are not significant, and, accordingly, the Company does not expect that the
establishment of these subsidiaries will have a material adverse effect on its
liquidity and capital resources.

In connection with the sale of the Series C Preferred Stock, the Company has
committed to the expenditure of approximately $1.0 million toward the
development of certain call center technology. The Company's commitment is
cancelable by the Company in the event it encounters unforeseen technical
obstacles or business challenges. The Company does not believe that this
commitment will have a material adverse effect on its liquidity and capital
resources.

The Company currently has no significant capital commitments other than
commitments under capital leases. The Company believes that the proceeds from
the sale of the Common Stock offered hereby, together with its existing
sources of liquidity, will satisfy the Company's projected working capital and
capital requirements for at least the next twelve months.

29
<PAGE>

BUSINESS

The Company's platform and applications software products allow
organizations to integrate disparate telecommunications media with
heterogeneous computing environments. The Company's platform products
integrate with most major telephone systems and interoperate across most major
computing platforms, operating systems and databases, enabling organizations
to manage their desktop and media resources throughout the enterprise.
Together with the Company's platform software, Genesys offers a range of
applications that provide advanced ECTI solutions, such as intelligent call
routing, outbound/blended dialing and campaign management, real-time and
historical management reporting and Web-based telephony fulfillment. The open,
standards-based nature of the Company's platform products allows an
organization to leverage its investments in existing telecommunications and
computing infrastructure, software applications and employee training. The
Company's products support the integration of internally developed or
commercially available business applications, such as help desk or sales force
automation. In order to assist customers in realizing the maximum benefit from
its solutions, the Company augments its products with a range of
implementation, training and support services.

The Company initially targeted formal call centers within key industries,
such as telecommunications, financial services and technology, as the initial
market for its products. More recently, Genesys has broadened its target
markets to include network service providers ("NSPs"), which the Company
believes, through the use of the Company's products in the NSPs' networks, may
be able to offer a range of solutions for the informal call center, SOHO and,
eventually, consumer markets. To date, the Company has licensed its products
to more than 125 end-users worldwide, including: Ameritech, Bell South
Communication Systems, BT, Charles Schwab & Co., Inc., Gateway 2000 Inc., MCI
Telecommunications Corporation, NationsBanc Services, Inc., NB Tel, The SABRE
Group, Sprint/United Management and The Student Loan Corporation. As of March
31, 1997, the Company had 309 employees.

BACKGROUND

In the increasingly complex global business environment, an organization's
ability to manage the increased information demands of customers and employees
in a cost-effective manner is an important competitive advantage. In response
to these competitive pressures, the delivery of high-quality, cost-effective
services has become critical in differentiating an organization's product or
service offerings and expanding its market share. In order to provide these
services and optimally manage interactions with customers and communications
with employees, organizations need to integrate critical business information
and computing resources with telephony and other telecommunications media.

Modern organizations communicate, both internally and externally, through a
variety of different communications media, including telephony, voice mail, e-
mail, the Internet/intranets and video. Traditionally, each of these media and
its associated databases and information retrieval systems have been treated
as a unique and separate environment within which specialized applications
have been developed. The point solution nature of these systems has created
"silos" of information that are not intelligently utilized across the
enterprise. This lack of interoperability has prevented organizations from
optimally managing customer interactions and employee communications. This has
limited productivity,

30
<PAGE>

increased costs and restricted the ability of organizations to generate
greater customer satisfaction and loyalty. To be most effective, organizations
now need to make information available at any time it is needed, anywhere it
may be located and in any way that it may be requested.

A number of general business trends are also contributing to the increasing
importance of flexible and sophisticated means of integrating
telecommunications media and computing platforms:

THE INCREASINGLY GLOBAL NATURE OF BUSINESS OPERATIONS has significantly
complicated the task of managing information and providing expertise in a
real-time cost-effective manner.

THE PROLIFERATION OF DISTRIBUTED COMPUTING ENVIRONMENTS has resulted in
the broader dissemination of information, particularly through enterprise
software applications that address key business functions such as customer
service, finance, human resources, sales and marketing and supply chain
management. Consequently, the task of efficiently accessing this
information has become increasingly complex and difficult.

THE DEREGULATION OF MAJOR INDUSTRIES, specifically telecommunications,
banking and health care, has resulted in increased competition and new
business opportunities. Many companies within these industries are turning
to new and enhanced services as a means of competitive differentiation.

THE INCREASE IN MERGER AND ACQUISITION AND PARTNERING ACTIVITY has forced
organizations to integrate complex, disparate telecommunications and
computer systems. This integration must be accomplished while maintaining
high-quality customer service and without disrupting or delaying employees'
access to critical business information.

Organizations have confronted a variety of complex business and
technological issues associated with intelligently accessing customer
information in a real-time, automated and cost-effective manner. The initial
response to these issues has been the establishment of formal call centers,
where hundreds of customer service representatives may occupy a dedicated
facility with systems designed specifically to address high levels of customer
inquiry. Typically, these call centers have been automated at the hardware
level (i.e., the telephone switch) through automated call distribution ("ACD")
or interactive voice response ("IVR") systems. In the face of competitive
pressures, the stand-alone nature of these systems is becoming increasingly
burdensome to organizations, as the appropriate person to handle certain
customer interactions or employee inquiries is no longer just a call center
representative with limited, generic training, but is instead a more
experienced or specialized employee located elsewhere within the organization.
Providing intelligent access to these employees, as well as call center
representatives, and furnishing them with pertinent information requires a
level of sophistication and flexibility beyond the reach of traditional
solutions.

The shortcomings in the traditional means by which organizations have
managed customer interactions and employee communications, in combination with
the general business trends noted above, have created what the Company
believes to be a significant market opportunity for ECTI solutions with the
following characteristics:

. open, standards-based frameworks within which ECTI and other enterprise
business applications, whether developed by Genesys, ISVs or in-house IT
departments, may be incorporated;

. a suite of comprehensive business applications that address a wide
variety of customer needs;

. intelligent, real-time integration of and access to information matched
to customer and employee needs across different media and throughout the
organization;

. a high-performance, scaleable and flexible platform that can readily
integrate with existing computer architectures and business
applications, thereby preserving an organization's investment in its
infrastructure and applications; and

. a consistent level of functionality regardless of the underlying
infrastructure.

31
<PAGE>

The Company believes that ECTI solutions with these characteristics will
allow organizations of all sizes to increase productivity, lower costs and
achieve greater customer satisfaction and loyalty, as well as enable
organizations to develop and offer new or enhanced revenue-generating
services.

THE GENESYS SOLUTION

Genesys is a leading provider of enterprise-wide platform and applications
software that enables organizations to integrate critical business information
and computing resources with telephony and other telecommunications media.
Genesys believes that its products represent a fundamentally new approach to
CTI that addresses many of the limitations inherent in traditional call center
approaches. The Company's products provide the following benefits:

OPEN, SCALEABLE AND MEDIA-INDEPENDENT PLATFORM

The Company's open platform intelligently manages the convergence of
disparate telecommunications media and heterogeneous computing environments.
The Company's platform is designed to scale with increases in the volume of
customer inquiries and growth in the number of customer service
representatives and geographic locations. The Company's platform readily
integrates with a broad range of proprietary telephone switching platforms,
IVRs and major computing platforms, operating systems and databases. In
addition, the Genesys platform is designed to integrate with products
developed by third parties and customers' internal development teams. The
Genesys platform also supports many software development and network
communication standards. This open systems approach enables an organization to
leverage its investments in existing infrastructure, software applications and
employee training.

BROAD SUITE OF INTEGRATED BUSINESS APPLICATIONS

Genesys offers a broad array of integrated business applications that
provide a wide range of ECTI solutions. These applications include intelligent
call routing, outbound/blended dialing, real-time and historical reporting and
Web-based telephony fulfillment. These applications are designed to integrate
with an organization's existing telecommunications and computing
infrastructure. Genesys also offers a sophisticated ECTI development
environment to enable an organization to develop its own applications and
integrate applications from other vendors into the Genesys framework.

ENHANCED CUSTOMER INTERACTIONS

The Company's products enable organizations to enhance interactions with
customers, resulting in increased customer satisfaction and loyalty. For
example, the Genesys Call Router product may be utilized for the real-time
analysis of critical information, including a customer's account profile,
financial position and the nature of past interactions, in order to direct
incoming calls to the representative with the skills, attributes and
experience necessary to best address the customer's needs. In addition, the
Company's products extend the boundaries of the call center to enable a
customer inquiry to be routed to more specialized personnel located throughout
the organization, regardless of their location.

INCREASED EFFICIENCY AND PRODUCTIVITY

The Company's products enable organizations to improve the efficiency of
customer interactions, as well as optimize the distribution of information
across the enterprise. The Company's products automate the call routing and
placement function to minimize agents' idle time. The real-time availability
of relevant customer information enables agents to more quickly process calls,
resulting in significant cost savings through the more efficient use of
valuable customer service personnel and decreased toll charges. An extensive
suite of reporting tools enables managers to monitor and analyze

32
<PAGE>

the nature of inbound calls and the effectiveness of outbound campaigns in
real-time and on a historical basis. In addition, by providing agents with
increased access to pertinent information and improving the overall efficiency
of customer interactions, the Company's products create opportunities for
cross-selling and other revenue-generating activities.

IMPROVED TIME TO BENEFIT

The Company's platform and applications software are designed to provide
customers with comprehensive ECTI solutions that can be readily deployed.
Additionally, customers retain the flexibility to add new applications,
whether developed internally, by Genesys or by third parties, as market
requirements change. The deployability and flexibility of the Company's
software allow its customers to more quickly begin to benefit from the
efficiency and productivity gains that the software delivers.

THE GENESYS STRATEGY

Genesys seeks to be the leading provider worldwide of open, scaleable ECTI
platform and applications software. The Company's strategy includes the
following key elements:

ESTABLISH THE GENESYS FRAMEWORK AS AN OPEN, ECTI MARKET STANDARD

The Company's objective is to establish the Genesys framework as an open,
ECTI market standard. To achieve this goal, the Company's products are
designed to interoperate across most major telecommunications and computing
platforms. In addition, Genesys focuses on licensing its products to industry
leaders in targeted strategic markets. The Company has developed, and will
continue to develop, strategic relationships with major telecommunications
equipment and computer hardware vendors, systems integrators, VARs, ISVs and
NSPs.

PROVIDE INDUSTRY-LEADING, TECHNOLOGICALLY ADVANCED PRODUCTS

The Company offers a broad array of products that provide comprehensive ECTI
solutions. Genesys has developed an industry-leading platform and suite of
applications and continues to invest significant resources to enhance the
Company's products and to incorporate new technologies and standards as they
evolve. In addition, Genesys offers a sophisticated ECTI development
environment to enable an organization to develop its own applications and
integrate third-party applications into the Genesys framework.

TARGET STRATEGIC MARKETS

The Company targets organizations in industries with a strong need for
external or internal communications, a heavy transaction orientation or
significant requirements for managing customer information and providing
customer service. The Company also focuses on specific industries undergoing
structural changes, such as deregulation or significant mergers and
acquisitions activity, that create the need for ECTI solutions. Examples
include the telecommunications, financial services and health care industries,
where deregulation has substantially increased the competitive pressures to
provide new or enhanced products and services and mergers and acquisitions
have created the need to integrate heterogeneous communications and computing
environments without any disruption in customer service or employee
communications.

The Company has initially targeted formal call centers within these key
industries as important entry points for its products. The Company's framework
and applications software are well-suited to meeting the needs of formal call
centers. As the ECTI market evolves in the future and moves beyond the
boundaries of the formal call center, the Company believes it will be able to
leverage its market presence to offer a range of solutions for the informal
call center, small office/home office ("SOHO") and, eventually, consumer
markets.

33
<PAGE>

DEVELOP AND LEVERAGE STRATEGIC BUSINESS RELATIONSHIPS

The sale, installation and implementation of advanced ECTI solutions require
significant expenditures of time and resources. In order to supplement the
Company's direct sales organization and more rapidly take advantage of the
significant ECTI market opportunity, Genesys has focused on developing
strategic third-party relationships with network service providers ("NSPs"),
telecommunications equipment and computer hardware vendors, systems
integrators, value added resellers ("VARs"), and independent software vendors
("ISVs"). These relationships enable Genesys to leverage the technical
expertise of its partners and to access additional sales and marketing
channels, while further enhancing its efforts to establish the Genesys
platform as an open, ECTI market standard.

PENETRATE NETWORK SERVICES MARKET

By incorporating the Company's products into local and long distance network
carriers' offerings, Genesys believes that it can make its products available
to a broader customer base than would otherwise be possible. The Company is
focused on enabling NSPs to offer ECTI services to their corporate customers.
These services would also provide the functionality of formal call centers
without the need to assemble personnel in a single location or purchase
specialized equipment or software. These so-called "virtual" call centers
could subsequently be extended to the SOHO market, where cost considerations
have generally precluded the utilization of ECTI services.

ARCHITECTURE

The Genesys architecture consists of an ECTI framework and a suite of
integrated applications that are open, scaleable and standards-based. Whereas
traditional telecommunications applications are often embedded within hardware
such as ACDs and IVRs, the Genesys architecture supports a complete software-
based ECTI solution that interoperates across major telecommunications and
computing platforms. As a result, this architecture provides robust
scaleability from small premise call centers to multi-site global enterprises
and can be readily adapted to an organization's existing infrastructure. Thus,
the Company's solutions can scale with an increase in the size of the
organization and be quickly and easily adapted to accommodate changes in the
level or nature of customer interactions and employee communications. The
Company believes that its emphasis on, and investment in, this architecture is
the key to Genesys' ECTI technological leadership. The following diagram
illustrates the Genesys architecture:

34
<PAGE>

[DIAGRAM DEPICTING THE COMPANY'S FOUR LAYER ARCHITECTURE AND FRAMEWORK AS THEY
INTERFACE WITH VARIOUS HARWARD EQUIPMENT AND THIRD PARTY APPLICATIONS.]

The Genesys architecture consists of four layers: The top layer--Real-Time
Business Applications--includes inbound, outbound, reporting and multimedia
applications and will incorporate future network services applications when
they become available. The remaining three layers--Media Control Services,
Common Application Services and Management Applications--comprise the Genesys
framework.

MEDIA CONTROL SERVICES

The Media Control Services layer contains the interfaces to various
telecommunications equipment and computing hardware, such as PBXs, ACDs, IVRs,
outbound dialers, SS7 gateways and Internet and video servers. This layer
incorporates a unified call control and event model that insulates the rest of
the software from the complexities of interfacing with particular types of
hardware and software. Media Control Services include a variety of device
drivers for major ACD/PBX and central office switch manufacturers. The
capabilities and behavior of different switches can vary widely and the
unified call control and event model creates a superset of these capabilities
to handle the interface. With the introduction of Genesys T-Server 5.0,
applications are able to query the capabilities of the underlying equipment
and appropriately adjust their behavior in real time, which enables
applications to interoperate across different ACD/PBX environments. The
Company's outbound solutions can utilize the capabilities of the ACD/PBX
equipment, where available, or a stand-alone server equipped with voice-
processing hardware. Currently, the outbound capabilities of Lucent
Technologies, Inc., Rockwell and Aspect Telecommunications switches are
supported. Genesys also supports a variety of IVR equipment from vendors such
as Lucent Technologies, Inc., Northern Telecom, Inc., Periphonics Corporation,
Syntellect, Inc., Voicetek, Inc., Edify Corporation, Brite Voice Systems,
Intervoice, Inc. and IBM Corporation.

35
<PAGE>

In order to enable network services, the Media Control Services layer
contains drivers for the Public Switched Telephone Network. The Company's
software is fully certified on MCI's network as a Customer Access Point
solution provider, interfacing to MCI's Gateway 800, as well as the AT&T
network as the solution provider for AT&T's Intelligent Call Processing
Service (SS7). Genesys has completed the development of the Sprint interface,
and is subject to testing and certification.

COMMON APPLICATION SERVICES

The Common Application services layer contains a rich set of services that
are used to create powerful ECTI client/server applications, whether by the
Company, third parties or an organization's information technology
departments. The following services are available:

STAT SERVER. Stat Server keeps track of vital call center statistics that
describe call traffic and agent activities. This service is used for making
real-time call routing decisions, as well as for real-time reporting.

DB SERVER. DB Server serves as the gateway to different databases. This
service is essential for integration with the enterprise computing environment
and is used by various applications for call routing, historical reporting and
outbound campaign management.

LIST MANAGER. List Manager provides the interface to customer contact
information used in outbound campaign management.

CLIENT SERVICES. Client Services consists of a broad array of services for
creating desktop applications and integrating with enterprise business
applications such as help desk or sales force automation. Genesys provides the
means for integrating different platforms such as Windows 95, Windows NT, Mac
O/S, OS/2 and UNIX. Client Services conforms with many standards, including
ActiveX, Java, TAPI and CORBA, as well as the Genesys API, T-Lib.

MANAGEMENT APPLICATIONS

The Management Applications layer contains all the facilities required to
install, configure, maintain and secure the Company's solutions. As more
mission-critical applications depend upon ECTI, this layer facilitates the
management of the Genesys solution. A Service Creation Environment is provided
to enable customers to configure the Genesys ECTI framework.

Genesys T-Server 5.0 includes significant new capabilities provided through
the addition of Simple Network Management Protocol ("SNMP") support to all
Genesys servers. Through SNMP, the Company's platform can integrate with all
industry standard network management solutions. Genesys T-Server 5.0
incorporates the Secure Socket Layer ("SSL") security protocol, which enables
users to ensure security of sensitive information.

36
<PAGE>

PRODUCTS

The Company's products allow an organization to optimally manage its
customer interactions and employee communications to increase productivity,
lower costs and achieve greater customer satisfaction and loyalty. The average
selling price for the Genesys platform products ranges from $15,000 to $70,000
per site, plus additional fees based on the number of seats. The average
selling price for an application product ranges from $25,000 to $75,000 per
site. The Company's typical order size per site ranges from $100,000 to
$300,000. In March 1997, the Company announced an enhanced version of its
entire product line and renamed certain of these products as described below.

[DIAGRAM DEPICTING THE COMPANY'S PLATFORM PRODUCT AND ITS VARIOUS SOFTWARE
APPLICATIONS AS THEY INTERFACE WITH MULTIPLE COMPUTER LANGUAGES,
TELECOMMUNICATIONS HARDWARE EQUIPMENT, DATABASES AND CALL CENTERS.]

PLATFORM

GENESYS T-SERVER. Genesys T-Server, the Company's platform product, is the
basis of the Company's software framework. T-Server consists of the Company's
ECTI software implemented on industry standard hardware, integrates with most
major PBXs, IVRs and ACDs and interoperates with most major computing
platforms, operating systems and databases. The Company's platform is designed
to scale with increases in the volume of customer inquiries and growth in the
number of customer service representatives and geographic locations. T-Server
creates a bridge between client/server applications and telephony devices.
Features include the ability to transfer voice and data across sites
regardless of the switch type, providing the immediate appearance of customer
data on the agent's screen (known as a "screen pop"). In March 1997, the
Company announced version 5.0 of T-Server, which is to have unified call model
and SNMP support, and which the Company expects to be available in the second
half of 1997.

37
<PAGE>

GENESYS INTERACTIVE-T SOFTWARE TOOLKIT. Genesys InterActive-T Software
Toolkit is a set of standards-based tools for integration and development of
client/server applications on top of the Genesys platform. The Toolkit is
compliant with TAPI, CORBA, DCOM, JAVA and ActiveX. In addition, it enables
integration with applications from leading enterprise software vendors, such
as Clarify, Scopus, Siebel and Vantive.

APPLICATIONS--INBOUND

GENESYS CALL ROUTER. Genesys Call Router is an intelligent, skills-based
call routing application. Using the ECTI capabilities embodied within T-
Server, calls are routed to the most appropriate agent based on a variety of
criteria including ANI (automatic number identification), DNIS (dialed number
identification service), customer account information, customer importance,
customer preferences, service desired and other business rules and relevant
database information. Call Router's client/server architecture allows agent-
level routing of call distribution over a multi-site environment. Features of
Call Router include the ability to track each agent in the system based on
ECTI events to enable performance monitoring, screen pops and routing
capability between multiple sites with different kinds of switches. The
Company expects to release, in the second half of 1997, the 5.0 version of
this product under the name Genesys ICD 5.0 (Intelligent Call Distributor).
ICD is being designed to include an easy-to-use graphical strategy builder to
customize routing strategies.

APPLICATIONS--OUTBOUND

GENESYS CAMPAIGN MANAGER. Genesys Campaign Manager is an advanced and robust
predictive dialing application for outbound call management. Campaign Manager
is a scaleable software application that is fully integrated with Genesys
inbound and reporting call center applications, providing a truly blended and
integrated environment that enables multiple campaigns to be run
simultaneously. The call result detection feature of Campaign Manager enables
customers to undertake large-scale, high-volume outbound call campaigns while
minimizing agent downtime between calls.

APPLICATIONS--REPORTING

GENESYS CALL CENTER MANAGER. Genesys Call Center Manager monitors real-time
activities across the call center and provides a graphical display of these
activities. The product collects data in real time and enables supervisors
from their desktops to monitor call activities for the enterprise across a
distributed network and observe statistics such as total calls handled by each
agent and average call duration. Call Center Manager is the current real-time
reporting product offered by Genesys and is expected to be replaced by Call
Center Pulse 5.0, which is expected to be generally available by mid-1997.
Call Center Pulse 5.0 is described below in "Products Under Development".

GENESYS CALL CONCENTRATOR. Genesys Call Concentrator is a historical
reporting package that tracks and stores data related to call center activity.
The product enables a call to be followed throughout the enterprise from
initiation through termination, even if the call is transferred or
conferenced. Call Concentrator operates with major databases such as Oracle,
Sybase, Informix, DB2 and SQL Server. Reports can be developed by the customer
using standard, off-the-shelf reporting packages. Call Concentrator is
expected to be replaced by Genesys DART, which is described below in "Products
Under Development" and expected to be generally available by mid-1997.

PRODUCTS UNDER DEVELOPMENT

The Company has various products that are currently in development and plans
to complete testing and introduce these products in mid-1997. Software
products as complex as those currently under development by the Company are
subject to frequent delays, and there can be no assurance

38
<PAGE>

that the Company will not encounter difficulties that could delay or prevent
the successful and timely development, introduction and marketing of these
potential new products. Moreover, even if such potential new products are
developed and introduced, there can be no assurance that they will achieve any
significant degree of market acceptance. Failure to release these or any other
potential new products on a timely basis, or failure of these or any other
potential new products, if and when released, to achieve any significant
degree of market acceptance, could have a material adverse effect upon the
Company's business, financial condition and results of operations.

GENESYS CALL CENTER PULSE. Genesys Call Center Pulse is being designed as a
real-time reporting application for the call center environment and is
expected to be a redesign of the Genesys Call Center Manager. Call Center
Pulse is being designed to include an improved GUI and to incorporate object-
based views of agents, groups, and call centers, allowing supervisors to
monitor one or more agents or predetermined groups. Call Center Pulse is being
designed to allow supervisors to visually monitor various information
regarding agent activity. This information should enable managers to make
real-time activity and resource decisions.

GENESYS DART (DATA ANALYSIS AND REPORTING TOOL). Genesys DART is being
designed to be a historical call center reporting package to replace the Call
Concentrator product. Features being designed include built-in reports of call
center activity such as reports on agent, group, queue, routing and switch
activity. DART is also being designed to enable reporting on business
information derived from applications accessed as a result of a customer
inquiry. DART is expected to incorporate browser-based administration and be
accessible from virtually any UNIX, NT, Windows, Macintosh, or OS/2 based
machine. DART is being designed to include SNMP support.

GENESYS VIDEO ICD. Genesys Video ICD is being designed to enable a customer
with video capability to place a video-call to a call center and be routed,
like any other incoming call, to an agent or agent group with video
capability. Traditional video-conferencing requires that a call be placed from
one predetermined number to another and does not allow calls to be routed.

GENESYS NET VECTOR. Genesys Net Vector is being designed to integrate the
Internet with the call center. An earlier, pre-release of the product won the
Call Center Magazine Product of The Year award for 1996. Net Vector is being
designed to allow a customer to click on a Web page and initiate an automatic
return call. The call center would then be able to utilize the Company's other
ECTI products to intelligently interact with the customer.

39
<PAGE>

CUSTOMERS

As of March 31, 1997, Genesys had, directly or indirectly through VARs,
systems integrators and resellers, licensed its products to more than 125 end-
users worldwide. The following is a representative list of end-users that
accounted for more than $75,000 in total revenue (license and service) to
Genesys since July 1, 1995:

FINANCIAL SERVICES TELECOMMUNICATIONS Sprint/United
ABN AMRO Services Co. Airtouch Cellular Management Company
Charles Schwab & Co., Inc. Ameritech Services, Inc. U S West Communications
NationsBanc Services, Inc. Bell Mobility Cellular, Inc. Vartec Telecom, Inc.
Old Kent Bank Bell South Communications
T. Rowe Price Associates, Systems
Inc. OTHER
USAA Information Services BT Gateway 2000 Inc.(U.K.)
The Vanguard Group MCI Telecommunications The SABRE Group
Wells Fargo & Company NB Tel The Student Loan
Westpac Banking Corporation PageNet, Inc. Corporation
(NZ)

For the nine months ended March 31, 1997, MCI Telecommunications accounted
for 16.3% of total revenues. In fiscal 1996, NationsBanc Services, Inc., Wells
Fargo & Company and Sixtel accounted for 10.8%, 10.2% and 10.0% of total
revenues, respectively. In fiscal 1995, Northern Telecom, Bell Mobility
Cellular and Wells Fargo & Company accounted for 12.8%, 11.2% and 11.1% of
total revenues, respectively. See "Risk Factors--Customer Concentration".

SALES, MARKETING AND SUPPORT

The Company's sales and marketing strategy is to target large organizations
through its worldwide direct sales force as well as through a broad range of
indirect channels, including telecommunications equipment vendors, systems
integrators, VARs, ISVs and NSPs. The Company has its sales headquarters in San
Francisco, California, and has domestic sales offices located in Colorado,
Georgia, Illinois, Massachusetts, New Jersey, New York and Texas and
international sales offices or other representation in Canada, the United
Kingdom, Japan, France and Australia.

DIRECT SALES

The Company employs a direct sales force to market is products and services
worldwide. As of March 31, 1997, the sales force consisted of 19 sales
representatives worldwide, of whom 17 were in the U.S. The sales force focuses
primarily on large accounts. Sales representatives are assigned quotas and
compensated for all license revenues, direct and indirect, generated within
their assigned territories. The Company intends to expand its sales
capabilities in the future. Many initial sales include a pilot implementation
of the Company's products, successful completion of which is typically a
prerequisite to full-scale deployment. While the sales cycle varies from
customer to customer, it typically ranges from three to nine months. See "Risk
Factors--Lengthy Sales Cycle".

INDIRECT SALES

In order to enhance its revenue generation and implementation capabilities
and extend its market reach, the Company complements its direct sales
organization with a network of distribution partners, including systems
integrators, value added resellers ("VARs"), telecommunications equipment
vendors, network service providers ("NSPs") and independent software vendors
("ISVs"). While the substantial majority of the Company's U.S. sales are
direct, a large proportion of international sales are executed via the indirect
channel. See "Risk Factors--Dependence on The Third-Party Resellers".

40
<PAGE>

. VARs and systems integrators such as Broadway & Seymour, Cambridge
Technology Partners, Pragmatix and Wiltel market, distribute and
implement the Company's products. The VARs and systems integrators
represent a critical product delivery and implementation channel for the
Company.

. Telecommunications equipment and computer hardware vendors such as NCR,
Nortel, Periphonics, Rockwell and Unisys market and distribute Genesys
products as part of a packaged solution with their own products.

. ISV partners such as Scopus, Siebel and Vantive integrate Genesys
solutions with their own software products. The Company's ISV
relationships are also an important source of sales leads.

. NSPs such as Ameritech, BT, MCI and NBTel have entered into a broad range
of relationships with the Company, including resale of the Company's
products and the provision of services utilizing the Company's products.

INTERNATIONAL

Revenues outside of the United States accounted for 40.6%, 30.9%, 36.2% and
36.0% for the fiscal years ended June 30, 1994, 1995 and 1996 and the nine
months ended March 31, 1997, respectively. The Company currently has sales
offices in Canada, the United Kingdom, Japan, France and Australia, and
intends to broaden its international presence. A significant portion of
international sales is currently conducted through indirect sales channels.
The Company believes that international revenues will continue to represent a
significant portion of its total revenues. The ability of the Company to
expand internationally, however, is limited to those countries where there is
regulatory approval of the third party telephony hardware supported by T-
Server. See "Risk Factors--Risks Associated with International Sales and
Operations".

SUPPORT SERVICES

Support services, which include maintenance, implementation, consulting,
installation, training and sales support, are an important element of the
Genesys solution. Consulting and systems integration services are provided
directly by the Company's systems integration group, as well as through
alliances with major systems integrators and VARs. The Company intends to
devote additional resources to supporting its customers and providing training
to indirect channels as the Genesys platform becomes more widely adopted.
There can be no assurance the Company will be successful in its efforts to
provide sufficient resources to expand its customer support capabilities. See
"Risk Factors--Lengthy Implementation Cycle; Dependence on Third Party
Consultants" and "--Dependence on Third-Party Resellers".

RESEARCH AND DEVELOPMENT

41
<PAGE>

of the marketplace and achieve market acceptance. If the Company is unable,
for technological or other reasons, to develop and market new products or
product enhancements in a timely and cost-effective manner, the Company's
business, financial condition and results of operations would be materially
adversely affected.

Genesys believes that strong product development capabilities are essential
to its strategy of building an industry standard platform, maintaining the
competitiveness of its current product suite and adding new features and
functionality to the Genesys platform and applications. The Company's product
development team consists of professionals with expertise in software,
telecommunications and computer hardware. From its founding, the Company has
believed that this combination of diverse technical and communications
expertise contributes to the highly integrated functionality of its software
products and thereby provides the Company with a significant competitive
advantage.

Research and development expenses were $578,000, $959,000, $3.7 million and
$6.0 million for the fiscal years ended June 30, 1994, 1995 and 1996, and the
nine months ended March 31, 1997, respectively. The Company's total research
and development staff consisted of 94 employees as of June 30, 1996 and 108
employees as of March 31, 1997. The Company expects that it will continue to
increase research and development expenditures in the future. See
"Management's Discussion and Analysis of Financial Condition and Results of
Operations".

The Company's current product development efforts are focused on
enhancements to the Genesys platform and on new releases of many of the
Company's applications. The Company is also developing a suite of network-
based call center solutions that is intended to be offered as a service by
local and long-distance telephone service providers, and an application that
is intended to perform intelligent, skills-based routing across multiple
customer sites. There can be no assurance that these development efforts will
be completed within the Company's anticipated schedules or that, if completed,
they will have the features necessary to make them successful in the
marketplace. Moreover, products as complex as the Company's may contain
undetected errors or failures when first introduced or as new versions are
released. Errors in new products may be found after commencement of commercial
shipments, resulting in loss of or delay in market acceptance. Future delays
in the development or marketing of product enhancements or new products could
result in a material adverse effect on the Company's business, financial
condition and results of operations. See "Risk Factors--Dependence on New
Products; Rapid Technological Change" and "Business--Products".

COMPETITION

42
<PAGE>

competitors will emerge and may rapidly acquire significant market share,
which would have a material adverse effect on the Company's business,
financial condition and results of operations. In addition, because there are
relatively low barriers to entry in the software market, the Company expects
additional competition from other established and emerging companies if the
ECTI market continues to develop and expand. Increased competition is likely
to result in price reductions, reduced margins and loss of market share, any
of which could materially adversely affect the Company's business, financial
condition and results of operations. In order to be successful in the future,
the Company must respond promptly and effectively to the challenges of
technological change, changing customer requirements and competitors'
innovations. There can be no assurance that the Company will be able to
compete successfully against current and future competitors or that
competitive pressures faced by the Company will not materially adversely
affect its business, financial condition and results of operations.

INTELLECTUAL PROPERTY

The Company's success is heavily dependent upon proprietary technology. The
Company relies primarily on a combination of copyright, trademark and trade
secret laws, as well as nondisclosure agreements and other contractual
provisions to protect its proprietary rights. The Company presently holds no
patents, and as of March 31, 1997, had filed seventeen United States patent
applications and two corresponding foreign patent applications. There can be
no assurance that any of the Company's patent applications will be approved,
that the Company will develop additional proprietary products or technologies
that are patentable, that any issued patent will provide the Company with any
competitive advantages or will not be challenged by third parties or that the
patents of others will not have an adverse effect on the Company's ability to
do business. Furthermore, there can be no assurance that others will not
independently develop similar products, duplicate the Company's products or,
if patents are issued to the Company, design around the patents issued to the
Company. As part of its confidentiality procedures, the Company generally
enters into nondisclosure agreements with its employees, consultants and other
third-party providers who serve the Company in a technical capacity or who
have access to confidential information of the Company. In addition, the
Company limits access to, and distribution of, its software, documentation and
other proprietary information. Despite the Company's efforts to protect its
proprietary rights, unauthorized parties may attempt to copy aspects of the
Company's products or to obtain and use information that the Company regards
as proprietary. Policing unauthorized use of the Company's products is
difficult, and while the Company is unable to determine the extent to which
piracy of its software products exists, software piracy may become a problem.
In addition, effective protection of intellectual property rights may be
unavailable or limited in certain countries in which the Company currently
sells products and countries the Company may target to expand its sales
efforts. Accordingly, there can be no assurance that the Company's means of
protecting its proprietary rights will be adequate or that the Company's
competitors will not independently develop similar or superior technology.

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<PAGE>

GEOTEL LITIGATION

On December 17, 1996, GeoTel filed a lawsuit in the United States District
Court for the District of Massachusetts naming the Company as defendant, and
alleging infringement of a patent issued to GeoTel entitled "Communications
System Using a Central Controller to Control at Least One Network and Agent
System", U.S. Patent No. 5,546,452 (the "GeoTel Patent"). In the complaint,
GeoTel requested injunctive relief, an accounting for damages and an
assessment of interest and costs, and other relief as the court deems just and
proper. On February 10, 1997, the Company filed an answer in response to the
complaint filed by GeoTel, asserting that the GeoTel patent is invalid,
denying the alleged patent infringement and seeking dismissal of the complaint
with prejudice. On April 24, 1997, the Company received correspondence from
GeoTel's counsel indicating that GeoTel intends to request a reexamination of
the GeoTel Patent with the Patent and Trademark Office. The Company intends to
move for a stay of the federal court litigation pending the outcome of such a
reexamination proceeding. If the reexamination proceeding is ordered by the
Patent Office, and the stay is granted by the federal district court, it is
expected that the Patent Office activity will delay the litigation for at
least one year. The Company believes that it has meritorious defenses to the
asserted claims and intends to defend the litigation vigorously. GeoTel
alleges that the Genesys Call Router, Genesys Call Center Manager and Genesys
Call Concentrator products, and the T-Server product, as a necessary element
of all Genesys products, infringe the GeoTel Patent. After consultation with
the patent law firm of Blakely Sokoloff Taylor & Zafman, the Company does not
believe any of the products described under "Business--Products" infringe any
valid claims of the GeoTel Patent. In connection with the Company's
development of the potential new products described under "Business--Research
and Development", the Company has sought the advice of such counsel and
believes that such potential products can be developed without infringing the
GeoTel Patent; however, there can be no assurance that GeoTel will not assert
infringement of the GeoTel Patent with respect to such potential new products.
Further, the outcome of litigation is inherently unpredictable and there can
be no assurance that the results of these proceedings will be favorable to the
Company or that they will not have a material adverse effect on the Company's
business, financial condition or results of operations. Regardless of the
ultimate outcome, the GeoTel litigation could result in substantial expense to
the Company and significant diversion of effort by the Company's technical and
managerial personnel. If the Court determines that the Company infringes
GeoTel's patent and that the GeoTel patent is valid and enforceable, it could
issue an injunction against the use or sale of certain of the Company's
products and it could assess significant damages against the Company.
Accordingly, an adverse determination in the proceeding could subject the
Company to significant liabilities and require the Company to seek a license
from GeoTel. Although patent and other intellectual property disputes in the
software area have sometimes been settled through licensing or similar
arrangements, costs associated with such arrangements may be substantial, and
there can be no assurance that a license from GeoTel, if required, would be
available to the Company on acceptable terms or at all. Accordingly, an
adverse determination in the GeoTel litigation could prevent the Company from
licensing certain of its software products, which would have a material
adverse effect on the Company's business, financial condition and results of
operations.

EMPLOYEES

At March 31, 1997, the Company had 309 employees worldwide, of which 108
were primarily engaged in research and development, 50 in customer service, 99
in sales and marketing and 52 in finance and administration. The Company's
future performance will depend significantly upon the continued contributions
of its executive officers, technical, marketing, sales and customer service
and financial personnel and its continuing ability to attract, train and
retain highly qualified personnel. Competition for such personnel is intense,
and the failure to attract, train and retain such personnel in the future on a
timely basis could have a material adverse effect on the Company's business,
financial condition and results of operations. None of the Company's employees
is represented by a collective bargaining agreement and the Company has never
experienced any work stoppages. See "Risk Factors--Dependence on Key
Personnel" and "--Management of Growth".

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<PAGE>

As of April 30, 1997, over 35% of the Company's employees, including
approximately 75% of the Company's technical staff, are foreign citizens.
Accordingly, the Company must comply with the immigration laws of the United
States. Most of the Company's foreign employees are working in the United
States under H-1 temporary work visas ("H-1 Visas"). An H-1 Visa allows the
holder to work in the United States for three years and, thereafter, to apply
for a three-year extension. Upon the expiration of such period, unless the
holder thereof has become a Lawful Permanent U.S. Resident or has obtained
some other legal status permitting continued employment, that holder must
spend at least one year abroad before reapplying for an H-1 Visa. Furthermore,
Congress and the administrative agencies with jurisdiction over immigration
matters have periodically expressed concerns over the level of immigration
into the United States. The inability of the Company to utilize the continued
services of such employees would have a material adverse effect on the
Company's business, financial condition and results of operations.

FACILITIES

The Company's headquarters are located in approximately 48,000 square feet
of office space in San Francisco, California under a lease, which expires on
September 30, 2000. The Company also leases space for its sales and support
offices in Colorado, Georgia, Illinois, Massachusetts, New Jersey, New York
and Texas, as well as for offices in Canada, the United Kingdom, Japan and
Australia. The Company believes that its existing facilities are adequate for
its current needs and that additional space will be available as needed.

45
<PAGE>

MANAGEMENT

EXECUTIVE OFFICERS AND DIRECTORS

The executive officers and directors of the Company and their respective
ages and positions are as follows:

<TABLE>
<CAPTION>
NAME AGE POSITION
---- --- --------
<C> <C> <S>
Gregory Shenkman..... 35 President, Chief Executive Officer and
Director

Alec Miloslavsky..... 34 Vice Chairman of the Board, Director and Chief
Technical Officer

Michael J. McCloskey. 41 Vice President, Finance and International,
Chief Financial Officer and Secretary

Richard DeGolia...... 47 Vice President, Business Development

Seth Homayoon........ 49 Vice President, Network Services

John Metcalfe........ 46 Vice President, Marketing

John McNulty......... 50 Vice President, Channels

Igor Neyman.......... 39 Vice President, Advanced Development

Yuri Shtivelman...... 41 Vice President, Product Development

William Wesemann..... 40 Vice President, Sales

James Jordan(1)(2)... 57 Chairman of the Board and Director

Bruce Dunlevie(1)(2). 40 Director

Paul D. Levy(1)(2)... 41 Director
</TABLE>
- --------
(1) Member of the Audit Committee.
(2) Member of the Compensation Committee.

Mr. Shenkman co-founded the Company and has served as its President and
Chief Executive Officer since the Company's formation in October 1990 and as a
director since January 1993.

Mr. Miloslavsky co-founded the Company and has served as its Chief Technical
Officer since the Company's formation in October 1990, as a director since
January 1993 and as Vice Chairman of the Board since March 1997. Prior to co-
founding the Company, Mr. Miloslavsky worked as an independent software
consultant.

Mr. McCloskey joined the Company in September 1996 as its Vice President,
Finance and International, Chief Financial Officer and Secretary. From May
1995 to September 1996, Mr. McCloskey served as Vice President, Finance, Chief
Financial Officer and Vice President, Operations at Network Appliance, Inc., a
network data storage device company. From September 1993 to May 1995, he
served as Executive Vice President, Chief Financial Officer at Digital
Microwave, a telecommunications company. From September 1991 to September
1993, Mr. McCloskey was the Chief Operating Officer and a member of the Board
of Directors of Wavefront Technologies, a 3-D graphics visualization software
development company. From September 1986 to September 1991, he served as Chief
Financial Officer at Everex Systems, Inc., a computer equipment company.
Mr. McCloskey holds a B.S. in business administration from Santa Clara
University.

Mr. DeGolia joined the Company in September 1996 as Vice President, Business
Development. From August 1985 to September 1996, Mr. DeGolia was an attorney
with Wilson, Sonsini, Goodrich & Rosati, PC, a law firm located in Silicon
Valley. Mr. DeGolia holds a B.A. in American Studies from the University of
California at Berkeley and a J.D. from Harvard University.

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<PAGE>

Mr. Homayoon joined the Company in June 1996 as Vice President, Marketing
and became Vice President, Network Services in March 1997. From 1976 to 1996,
Mr. Homayoon was employed by Northern Telecom Limited ("Northern Telecom"), a
telecommunications company, in various capacities, including General Manager
of CTI and Desktop Applications, as well as Vice President, Marketing of the
FiberWorld products division. Mr. Homayoon holds a B.S. in engineering from
McGill University.

Mr. Metcalfe joined the Company as Vice President, Marketing in June 1997.
From June 1987 until June 1997, Mr. Metcalfe was employed at Silicon Graphics
Inc., most recently as Vice President Intercontinental and prior to that as
Vice President of Entry Systems Marketing. From September 1976 until June
1987, Mr. Metcalfe held a variety of positions at Hewlett-Packard Company both
in Europe and in the U.S., including Marketing Operations Manager Europe and
Director of Office Automation Marketing. Mr. Metcalfe holds a B.S. in Computer
Science from Heriott-Watt University in Edinburgh, Scotland.

Mr. McNulty joined the Company in February 1997 as Vice President, Channels.
Prior to joining the Company, from July 1993 to February 1997, Mr. McNulty
served as Director of Enterprise Programs at Intel Corporation, a
semiconductor company. From July 1989 to June 1993, Mr. McNulty served as
President and Chief Executive Officer of Rose Communications, Inc., a wireless
telephone company. Prior to that, he served as President and Chief Executive
Officer for Integrated Solutions, Inc., a real-time systems company. Mr.
McNulty holds an associate's degree from RCA Technical Institute.

Mr. Neyman joined the Company in December 1990 and has served as Vice
President, Advanced Development since October 1993. Prior to joining the
Company, Mr. Neyman served as Director of Engineering for the Academy of
Science Research Institute in Moscow. Mr. Neyman holds an M.S. in computer
science from Moscow University.

Mr. Shtivelman joined the Company in July 1996 as Vice President, Product
Development. From 1986 to 1996, Mr. Shtivelman was employed in various
capacities by Northern Telecom, most recently as Assistant Vice President,
Meridian 1 Advanced Technology. Mr. Shtivelman holds an M.S. in mathematics
from Moscow University.

Mr. Wesemann joined the Company in May 1996 as Vice President, Sales. Prior
to joining the Company, Mr. Wesemann served as Vice President, Sales and
Professional Services at ParcPlace Systems, Inc., a software development tools
company, from December 1994 to May 1996. From May 1993 to December 1994, Mr.
Wesemann served as Vice President, Sales at NeXT Computer Inc., a software
development tools company, and from March 1989 to May 1993, he served as Vice
President, Sales and Marketing and as a member of the Board of Directors of
Viewpoint Systems, Inc., a software development tools company. Mr. Wesemann
holds a B.A. in marketing from Glassboro State College.

Mr. Jordan has served as director of the Company since November 1995 and as
Chairman of the Board since March 1997. From July 1992 to December 1994, Mr.
Jordan served as Chairman of the Board, President and Chief Executive Officer
of Kalpana, Inc., a provider of Ethernet switches. Prior to joining Kalpana in
July 1992, Mr. Jordan served as President of Telebit Corporation, a provider
of remote access solutions for computer networks. Prior to this time, Mr.
Jordan was a founder and Executive Vice President of Ungermann-Bass, Inc., a
network company. Mr. Jordan holds a B.S. in business and marketing from the
University of Utah.

Mr. Dunlevie has served as director of the Company since July 1996. Mr.
Dunlevie is a General Partner of Benchmark Capital LLC, a venture capital firm
founded by Mr. Dunlevie in May 1995. Mr. Dunlevie is also a General Partner of
Merrill, Pickard, Anderson & Eyre. Mr. Dunlevie has also served as Vice
President and General Manager of the Personal Computer Division of Everex
Systems, Inc., a personal computer manufacturer, and as an investment banker
with Goldman, Sachs & Co. He is also a director of Geoworks, Inc. and Rambus,
Inc. Mr. Dunlevie holds an M.B.A. from Stanford Graduate School of Business
and a B.A. from Rice University.

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<PAGE>

Mr. Levy has served as director of the Company since February 1997. In 1981,
Mr. Levy co-founded Rational Software Corporation, a software company
providing products that automate component-based development of software. He
is currently Chairman of the Board and Chief Executive Officer of Rational.
Prior to September 1996, Mr. Levy served as President and Chief Executive
Officer of Rational. Since August 1996, he has served as a director of
Peerless Systems Corporation, a provider of software-based imaging systems for
the digital document product marketplace. Mr. Levy holds a B.S. degree in
economics from the United States Air Force Academy and an M.S. degree in
engineering-economic systems from Stanford University.

The Company's Bylaws currently authorize five directors. Each director holds
office until the next annual meeting of shareholders and until his successor
is duly elected and qualified. The officers serve at the discretion of the
Board. Except for grants of stock options, directors of the Company generally
do not receive compensation for services rendered as a director. The Company
also does not pay compensation for committee participation or special
assignments of the Board of Directors. Non-employee Board members will receive
option grants at periodic intervals under the Automatic Option Grant Program
of the 1997 Stock Incentive Plan and will also be eligible to receive
discretionary option grants under the Discretionary Option Grant Program of
such plan. See "Management--Stock Plans".

On January 18, 1996, Mr. Jordan purchased 528,000 shares of Common Stock at
a purchase price of $0.0167 per share, the fair market value of the Common
Stock on such date. The shares are unvested and subject to repurchase by the
Company, at the purchase price paid per share, upon Mr. Jordan's termination
of service as a Board member prior to vesting in the shares. The Company's
repurchase right shall lapse with respect to, and Mr. Jordan shall acquire a
vested interest in, 25% of the shares on November 27, 1996, and the balance in
a series of 36 equal monthly installments thereafter so long as Mr. Jordan
remains a member of the Board.

On February 28, 1997, the Company granted to each of Messrs. Dunlevie,
Jordan and Levy an option to purchase 30,000 shares of Common Stock and an
option to purchase 20,000 shares of Common Stock, each at an exercise price of
$7.50 per share. The options are immediately exercisable for all of the option
shares. However, the shares purchasable upon exercise of the options are
unvested and subject to repurchase, at the option exercise price paid per
share, upon the early termination of the optionee's Board service. The shares
subject to each 30,000-share grant will vest as to 25% of the option shares
upon the optionee's completion of each of the four years of Board service
after the grant date. The shares subject to each 20,000-share grant will vest
as to 25% of the option shares on each of the fifth, sixth, seventh and eighth
anniversaries of the option grant date. However, vesting of the 20,000 shares
will be subject to acceleration after the close of each fiscal year, beginning
with the 1998 fiscal year, in the event that the optionee has served on a
committee of the Board of Directors in such fiscal year. Vesting of 2,500
shares will accelerate with respect to each committee of the Board of
Directors on which the optionee has served, up to a maximum of two committees,
and will be conditioned on the optionee having attended at least 75% of the
meetings held by such committee during the fiscal year. The shares to be
accelerated will be those shares that would otherwise have been the first
shares to vest in accordance with the vesting schedule described above. The
options have a maximum term of 10 years measured from the grant date, subject
to earlier termination following the cessation of the optionee's Board
service. The options will immediately vest in the event that the Company is
acquired by merger or asset sale, unless such options are assumed by the
successor corporation.

In addition, on February 28, 1997, Mr. Levy purchased 30,000 vested shares
of Common Stock at a purchase price of $7.50 per share, the fair market value
of the Common Stock on such date.

COMMITTEES OF THE BOARD OF DIRECTORS

In February 1997, the Board of Directors established a Compensation
Committee and an Audit Committee. The Compensation Committee recommends
compensation levels of senior management and works with senior management on
benefit and compensation programs for the Company's employees.

48
<PAGE>

In addition, the Compensation Committee will administer the Company's 1997
Stock Incentive Plan and Employee Stock Purchase Plan. The Audit Committee is
responsible for reviewing the scope and results of audits and other services
provided by the Company's independent public accountants.

EXECUTIVE COMPENSATION

The following Summary Compensation Table sets forth the compensation earned
by the Company's Chief Executive Officer and Chief Technical Officer for the
1996 fiscal year for services rendered in all capacities to the Company and
its subsidiaries for that fiscal year. No executive officer of the Company
earned salary and bonus in such fiscal year in excess of $100,000.

SUMMARY COMPENSATION TABLE
<TABLE>
<CAPTION>
LONG-TERM
COMPENSATION
ANNUAL AWARDS(1)
COMPENSATION ------------
NAME AND PRESENT ------------ RESTRICTED
PRINCIPAL POSITION SALARY STOCK AWARDS
------------------ ------------ -----------
<S> <C> <C>
Gregory Shenkman
President and Chief Executive Officer............ $88,885 $20,170
Alec Miloslavsky
Vice Chairman and Chief Technical Officer........ $86,538 $20,170
</TABLE>

- --------
(1) Mr. Shenkman and Mr. Miloslavsky each purchased 1,206,000 shares of Common
Stock on August 8, 1995, at a purchase price of $0.0167 per share, the
fair market value of the Common Stock on such date. Payment of a portion
of the purchase price was made with promissory notes, secured by the
purchased shares. The shares are unvested and subject to repurchase, at
the purchase price paid per share, upon Mr. Shenkman and Mr. Miloslavsky's
termination of service with the Company prior to vesting in the shares.
The Company's repurchase right lapses with respect to, and each of Mr.
Shenkman and Mr. Miloslavsky vests in, 25% of their respective shares on
October 15, 1995, and the balance in a series of 36 equal monthly
installments thereafter.

OPTION GRANTS IN LAST FISCAL YEAR

No stock options or stock appreciation rights were granted to Mr. Shenkman
or Mr. Miloslavsky during the fiscal year ended June 30, 1996.

In addition to the information provided above, the Company's current
executive officers received the following stock options and stock awards
during the period from the end of the 1996 fiscal year to March 31, 1997.

On September 30, 1996, Mr. McCloskey was awarded 480,000 shares of Common
Stock at $0.375 per share, which shares were purchased by him in November 1996
and January 1997 through the issuance of promissory notes in an aggregate
principal amount of $180,000, secured by the purchased shares. The shares are
unvested and subject to repurchase by the Company, at the purchase price paid
per share, upon Mr. McCloskey's termination of service with the Company prior
to vesting in the shares. The Company's repurchase right lapses with respect
to, and Mr. McCloskey vests in, 25% of the shares on July 17, 1997, and the
balance in a series of 36 equal monthly installments thereafter.

On September 30, 1996, Mr. DeGolia was awarded 36,000 shares of Common Stock
at $0.375 per share, the fair market value of the Common Stock on such date.
The shares are unvested and subject to repurchase by the Company, at the
purchase price paid per share, upon Mr. DeGolia's termination of service prior
to vesting in the shares. The Company's repurchase right lapses with respect
to, and Mr. DeGolia vests in, 25% of the shares on September 30, 1997 and as
to the balance in a series of 36 equal monthly installments thereafter.

49
<PAGE>

On November 30, 1996, Mr. McNulty was awarded an option under the 1995 Stock
Option Plan to purchase 240,000 shares of Common Stock at an exercise price of
$0.375 per share, the fair market value of the Common Stock on such date. On
February 24, 1997, Mr. McNulty exercised this option. Payment of the option
exercise price was made with a promissory note, secured by the purchased
shares. The shares are unvested and subject to repurchase, at the option
exercise price paid per share, upon Mr. McNulty's termination of service with
the Company prior to vesting in the shares. The Company's repurchase right
lapses with respect to, and Mr. McNulty vests in, 25% of the shares on the
first anniversary of the option grant date and the balance in a series of 36
equal monthly installments thereafter.

On November 30, 1996, Mr. Shtivelman was awarded an option under the 1995
Stock Option Plan to purchase 90,000 shares of Common Stock at an exercise
price of $0.375 per share, the fair market value of the Common Stock on such
date. On January 30, 1997, Mr. Neyman was awarded an option under the 1995
Stock Option Plan to purchase 20,000 shares of Common Stock at an exercise
price of $3.50 per share, the fair market value of the Common Stock on such
date. On February 28, 1997, Mr. Shenkman and Mr. Miloslavsky were each awarded
an option to purchase 150,000 shares of Common Stock at an exercise price of
$7.50 per share, the fair market value of the Common Stock as determined by
the Board of Directors. Each option has a maximum term of 10 years measured
from the grant date, subject to earlier termination upon the optionee's
cessation of service with the Company. Each option becomes exercisable as to
25% of the option shares on the first anniversary of the option grant date and
the balance in a series of 36 equal monthly installments thereafter. However,
Mr. Shtivelman's option is subject to acceleration as to 50% of the option
shares on each of July 15, 1997 and July 15, 1998, in the event that certain
performance milestones are attained prior to each such date. In the event of
an acquisition of the Company by merger or asset sale, the options will
terminate unless assumed by the acquiring corporation.

OPTION EXERCISES AND FISCAL YEAR-END VALUES

No stock options or stock appreciation rights were exercised by Mr. Shenkman
or Mr. Miloslavsky during the 1996 fiscal year and neither Mr. Shenkman nor
Mr. Miloslavsky held any such outstanding options or rights at the end of such
fiscal year.

STOCK PLANS

1997 STOCK INCENTIVE PLAN

The Company's 1997 Stock Incentive Plan (the "1997 Plan") is intended to
serve as the successor equity incentive program to the Company's 1995 Stock
Option Plan (the "Predecessor Plan"). The 1997 Plan has been adopted by the
Board of Directors and approved by the shareholders. 10,027,207 shares of
Common Stock have been authorized for issuance under the 1997 Plan. This share
reserve is comprised of (i) the shares that remained available for issuance
under the Predecessor Plan as of March 31, 1997, including the shares subject
to outstanding options thereunder, plus (ii) an additional increase of
2,400,000 shares. In addition, upon the commencement of each fiscal year of
the Company, beginning with the 1999 fiscal year, the share reserve will
automatically be increased on the first trading day of such year by a number
of shares equal to five percent (5%) of the total number of shares of Common
Stock outstanding on the last trading day of the immediately preceding fiscal
year. However, in no event may any one participant in the 1997 Plan receive
option grants or direct stock issuances for more than 750,000 shares per
calendar year.

50
<PAGE>

directly, either through the purchase of such shares at a price not less than
their fair market value at the time of issuance or as a fully-vested bonus for
services rendered the Company, (iii) the Salary Investment Option Grant
Program, under which executive officers and other highly compensated employees
may elect to apply a portion of their base salary to the acquisition of
special below-market stock option grants, and (iv) the Automatic Option Grant
Program, under which option grants will automatically be made at periodic
intervals to eligible non-employee Board members to purchase shares of Common
Stock at an exercise price equal to their fair market value on the grant date.

The Discretionary Option Grant and Stock Issuance Programs will be
administered by the Compensation Committee. A secondary committee of the Board
may be granted separate but concurrent jurisdiction to administer those
programs with respect to all individuals other than the Company's executive
officers and non-employee Board members. Each Plan Administrator will have
complete discretion, within the scope of its administrative jurisdiction under
the 1997 Plan, to determine which eligible individuals are to receive option
grants or stock issuances, the time or times when such option grants or stock
issuances are to be made, the number of shares subject to each such grant or
issuance, the vesting schedule to be in effect for the option grant or stock
issuance, the maximum term for which any granted option is to remain
outstanding and the status of any granted option as either an incentive stock
option or a non-statutory stock option under the Federal tax laws. The
Compensation Committee will have the discretion to determine the calendar
years in which the Salary Investment Option Grant Program is to be in effect,
the individuals who may participate in such program and the specific date on
which the option grants thereunder are to be awarded. The administration of
the Automatic Option Grant Program will be self-executing in accordance with
the express provisions of such program.

The exercise price for outstanding option grants under the 1997 Plan may be
paid in cash or in shares of Common Stock valued at fair market value on the
exercise date. The option may also be exercised through a same-day sale
program without any cash outlay by the optionee. In addition, the Plan
Administrator may provide financial assistance to one or more optionees in the
exercise of their outstanding options by allowing such individuals to deliver
a full-recourse, interest-bearing promissory note in payment of the exercise
price and any associated withholding taxes incurred in connection with such
exercise.

In the event that the Company is acquired by merger or asset sale, each
outstanding option under the Discretionary Option Grant Program granted to an
optionee that has been employed with or providing services to the Company for
at least one year that is not to be assumed by the successor corporation will
automatically accelerate in full and all unvested shares under the Stock
Issuance Program will automatically vest in full except to the extent the
Company's repurchase rights with respect to those shares are to be assigned to
the successor corporation. The Plan Administrator will have the authority
under the Discretionary Option Grant and Stock Issuance Programs to grant
options and to structure repurchase rights so that the shares subject to those
options or repurchase rights will automatically vest in the event the
individual's service is terminated, whether involuntarily or through a
resignation for good reason, within a specified period (not to exceed 18
months) following (i) a merger or asset sale in which those options are
assumed or those repurchase rights are assigned or (ii) the completion of a
successful tender offer for more than 50% of the Company's outstanding voting
stock or a change in the majority of the Board through one or more contested
elections for Board membership. Finally, the Plan Administrator will have the
authority under the Discretionary Option Grant Program to grant options that
will automatically vest upon an acquisition of the Company by merger or asset
sale, whether or not those options are to be assumed by the acquiring entity.
Options currently outstanding under the Predecessor Plan will terminate upon
an acquisition of the Company by merger or asset sale, unless those options
are assumed by the acquiring entity. However, the Plan Administrator will have
the discretion to extend the acceleration provisions of the 1997 Plan to such
outstanding options.

Stock appreciation rights may be issued in tandem with option grants made
under the Discretionary Option Grant Program. The holders of such rights will
have the opportunity to elect

51
<PAGE>

between the exercise of their outstanding stock options for shares of Common
Stock or the surrender of those options for an appreciation distribution from
the Company equal to the excess of (i) the fair market value of the vested
shares of Common Stock subject to the surrendered option over (ii) the
aggregate exercise price payable for those shares. Such appreciation
distribution may be made in cash or in shares of Common Stock.

The Plan Administrator has the authority to effect the cancellation of
outstanding options under the Discretionary Option Grant Program in return for
the grant of new options for the same or different number of option shares
with an exercise price per share based upon the fair market value of the
Common Stock on the new grant date.

In the event the Compensation Committee elects to activate the Salary
Investment Option Grant Program for one or more calendar years, each executive
officer and other highly compensated employee of the Company selected for
participation may elect, prior to the start of the calendar year, to reduce
his or her base salary for that calendar year by a specified dollar amount not
less than $10,000 nor more than $150,000. In return, the officer will
automatically be granted, on or prior to the last trading day in January of
the calendar year for which the salary reduction is to be in effect, a non-
statutory option to purchase that number of shares of Common Stock determined
by dividing the salary reduction amount by two-thirds of the fair market value
per share of Common Stock on the grant date. The option will be exercisable at
a price per share equal to one-third of the fair market value of the option
shares on the grant date. As a result, the total spread on the option shares
at the time of grant will be equal to the salary reduction amount. The option
will vest in a series of 12 equal monthly installments over the calendar year
for which the salary reduction is in effect and will be subject to full and
immediate vesting upon certain changes in the ownership or control of the
Company.

Under the Automatic Option Grant Program, each individual who first becomes
a non-employee Board member after the date the underwriting agreement for this
offering is executed will receive two option grants at the time of his or her
commencement of Board service, provided such individual has not otherwise been
in the prior employ of the Company. One such option grant will be for 30,000
shares of Common Stock and the other for 20,000 shares of Common Stock. In
addition, at each Annual Shareholders Meeting, beginning with the 1998 Annual
Meeting, each individual who is to continue to serve as a non-employee Board
member will receive an option grant to purchase 7,500 shares of Common Stock,
whether or not such individual has been in the prior employ of the Company.

Each automatic grant will have an exercise price equal to the fair market
value per share of Common Stock on the grant date and will have a maximum term
of 10 years, subject to earlier termination following the optionee's cessation
of Board service. Each automatic option will be immediately exercisable for
all the option shares; however, any shares purchased upon exercise of the
option will be subject to repurchase, at the option exercise price paid per
share, should the optionee's service as a non-employee Board member cease
prior to vesting in those shares. The shares subject to each 30,000-share
grant will vest as to 25% of the option shares upon the optionee's completion
of each of the four (4) years of Board service after the grant date. The
shares subject to each 20,000-share option grant will vest as to 25% of the
option shares on each of the fifth, sixth, seventh and eighth anniversaries of
the option grant date. However, vesting of the shares will be subject to
acceleration after the close of each fiscal year, beginning with the 1998
fiscal year, in the event that the optionee has served on a committee of the
Board of Directors in such fiscal year. Vesting of 2,500 shares will
accelerate with respect to each committee of the Board of Directors on which
the optionee has served, up to a maximum of two committees, and will be
conditioned on the optionee having attended at least 75% of the meetings held
by such committee during the fiscal year. The shares to be accelerated will be
those shares which would otherwise have been the first shares to vest in
accordance with the vesting schedule described above. The shares subject to
each annual 7,500-share grant will vest upon the optionee's completion of one
year of Board service measured from the grant date. However, each outstanding
option will immediately vest upon (i) certain changes in the ownership or
control of the Company or (ii) the death or disability of the

52
<PAGE>

optionee while serving as a Board member. In the event of a hostile tender
offer for more than 50% of the Company's outstanding voting stock, the holders
of outstanding options under the Automatic Option Grant Program will have the
right surrender those options, whether or not those options are otherwise at
the time exercisable for vested shares, in return for a cash distribution from
the Company in an amount equal to the excess of (i) the take-over price of the
shares of Common Stock at the time subject to each surrendered option over
(ii) the aggregate exercise price payable for those shares. The take-over
price in clause (i) will be the greater of (a) the fair market value per share
of Common Stock on the date the option is surrendered to the Company in
connection with the hostile tender offer or (b) the highest reported price per
share of Common Stock paid by the tender offeror in effecting such hostile
take-over.

The Board may amend or modify the 1997 Plan at any time. The 1997 Plan will
terminate on March 26, 2007, unless sooner terminated by the Board.

EMPLOYEE STOCK PURCHASE PLAN

The Company's Employee Stock Purchase Plan (the "Purchase Plan") has been
adopted by the Board of Directors and approved by the shareholders. The
Purchase Plan is designed to allow eligible employees of the Company and
participating subsidiaries to purchase shares of Common Stock, at semi-annual
intervals, through their periodic payroll deductions under the Purchase Plan,
and a reserve of 500,000 shares of Common Stock has been established for this
purpose.

The Purchase Plan will be divided into two separate components: the U.S.
Employee Stock Purchase Plan, in which the Company's employees in the United
States will participate, and the International Employee Stock Purchase Plan,
in which the Company's employees located outside the United States will
participate. The Purchase Plan will be implemented in a series of successive
offering periods, each with a maximum duration of 24 months. However, the
initial offering period will begin on the day the Underwriting Agreement is
executed in connection with this Offering and will end on the last business
day in July 1999.

Individuals who are eligible employees on the start date of any offering
period may enter the Purchase Plan on that start date or on any subsequent
semi-annual entry date (the first business day of February or August each
year). Individuals who become eligible employees after the start date of this
offering period may join the Purchase Plan on any subsequent semi-annual entry
date within that period.

At the beginning of each offering period, the Compensation Committee, acting
as Plan Administrator, will designate the maximum percentage of the
participant's base salary that may be applied to the Purchase Plan for each
semi-annual period of participation, such percentage not to exceed 10% in any
offering period. The accumulated payroll deductions will be applied to the
purchase of shares on the participant's behalf on each semi-annual purchase
date (the last business day of January and July each year, with the first such
purchase date to occur on January 31, 1998) at a purchase price per share
equal to 85% of the lower of (i) the fair market value of the Common Stock on
the participant's entry date into the offering period or (ii) the fair market
value on the semi-annual purchase date. In no event, however, may any
participant purchase more than 1,000 shares on any one semi-annual purchase
date. Should the fair market value of the Common Stock on any semi-annual
purchase date be less than the fair market value of the Common Stock on the
first day of the offering period, then the current offering period will
automatically end and a new 24-month offering period will begin, based on the
lower fair market value.

EMPLOYMENT CONTRACTS, TERMINATION OF EMPLOYMENT AGREEMENTS AND
CHANGE OF CONTROL ARRANGEMENTS

The Company has not entered into an employment contract with any of its
current executive officers.

53
<PAGE>

Should the Company be acquired by merger or asset sale, all outstanding
options granted to the Chief Executive Officer and the other executive
officers under the 1997 Plan will automatically accelerate, except to the
extent those options are to be assumed by the successor corporation. In
addition, the Compensation Committee as Plan Administrator of the 1997 Plan
will have the authority to provide for the accelerated vesting of the shares
of Common Stock subject to outstanding options held by the Chief Executive
Officer or any other executive officer or any unvested shares of Common Stock
subject to direct issuances held by such individual, in connection with the
termination of the officer's employment following: (i) a merger or asset sale
in which those options are assumed or the Company's repurchase rights with
respect to the unvested shares are assigned, (ii) the successful completion of
a tender offer for more than 50% of the Company's outstanding voting stock or
(iii) certain hostile changes in control of the Company.

COMPENSATION COMMITTEE INTERLOCKS AND INSIDER PARTICIPATION

The Compensation Committee of the Company's Board was formed in February
1997, and the members of the Compensation Committee are Messrs. Dunlevie,
Jordan and Levy. None of these individuals was at any time during the fiscal
year ended June 30, 1996, or at any other time, an officer or employee of the
Company. No executive officer of the Company serves as a member of the board
of directors or compensation committee of any entity that has one or more
executive officers serving as a member of the Company's Board of Directors or
Compensation Committee.

54
<PAGE>

CERTAIN TRANSACTIONS

On March 29, 1996, James Jordan, a director of the Company, purchased 67,668
shares of the Company's Series A Preferred Stock at a price of $2.2167 per
share.

On March 29, 1996, Richard DeGolia, the Company's Vice President, Business
Development, purchased 47,370 shares of the Company's Series A Preferred Stock
at a price of $2.2167 per share.

On March 29, 1996, entities affiliated with Benchmark Capital LLC
("Benchmark"), a greater than 5% shareholder of the Company, purchased shares
of the Company's Series A Preferred Stock at a price of $2.2167 per share in
the following amounts: Benchmark Capital Partners, L.P. (199,812 shares); and
Benchmark Founders' Fund, L.P. (23,274 shares). On April 26, 1996, the Company
granted Benchmark a warrant to purchase 420,282 shares of Common Stock at an
exercise price of $5.9483 per share (subject to adjustment upon occurrence of
certain events) which is exercisable upon the earlier of April 26, 1997 or the
filing of the Company's initial public offering with proceeds of not less than
$10,000,000. This warrant was issued in exchange for consulting services
provided to the Company by Bruce Dunlevie, a director of the Company and an
affiliate of Benchmark. On June 13, 1996, Benchmark purchased shares of the
Company's Series B Preferred Stock at a price of $3.6883 per share in the
following amounts: Benchmark Capital Partners, L.P. (957,084); and Benchmark
Founders' Fund, L.P. (127,416 shares).

In connection with the acceptance of an employment offer, on September 17,
1996, Michael McCloskey, the Company's Vice President, Finance and
International, Chief Financial Officer and Secretary, was granted 480,000
shares of the Company's Common Stock at $0.375 per share, which shares were
purchased by him in November 1996 and January 1997 through the delivery of
promissory notes payable to the Company in the aggregate principal amount of
$180,000 at an interest rate of 6.5% per annum, compounded annually. Principal
and interest on such notes is due and payable on the earliest of (i) five
years from the date of issuance, (ii) the sale of such shares of the Company's
Common Stock by such purchaser and (iii) 90 days following the date of such
purchaser's termination of employment with the Company.

On November 30, 1996, John McNulty, the Company's Vice President, Channels,
was granted an option to purchase 240,000 shares of the Company's Common Stock
at $0.375 per share, which shares were purchased by him in February 1997
through the delivery of a promissory note payable to the Company in the
aggregate principal amount of $90,000 at an interest rate of 6.1% per annum,
compounded annually. Principal and interest on such notes are due and payable
on the earliest of (i) five years from the date of issuance, (ii) the sale of
such shares of the Company's Common Stock by such purchaser and (iii) 90 days
following the date of such purchaser's termination of employment with the
Company.

During fiscal 1995 and 1996, the Company borrowed an aggregate of $104,500
and $720,000, respectively, from officers, shareholders and their affiliates.
Of these amounts $39,000 and $25,000 was outstanding as of June 30, 1995 and
1996, respectively. Certain of these related party loans were non-interest
bearing, however, the computed interest related to the borrowings was
immaterial.

During fiscal 1995 and 1996, the Company received $394,000 and $50,000 of
revenue, respectively, from sales to a company in which Gregory Shenkman, the
Company's President and Chief Executive Officer and a director of the Company,
and Alec Miloslavsky, the Company's Vice Chairman of the Board and Chief
Technical Officer and a director of the Company, held an ownership interest.

The Company has also granted options to certain of its directors and
executive officers. See "Management--Executive Compensation", "Management--
Executive Officers and Directors" and "Principal and Selling Shareholders".

55
<PAGE>

PRINCIPAL AND SELLING SHAREHOLDERS

The following table sets forth certain information regarding beneficial
ownership of the Company's Common Stock as of March 31, 1997, and as adjusted
to reflect the sale of the shares of Common Stock offered hereby, by (i) each
person who is known by the Company to own beneficially more than five percent
of the Company's Common Stock, (ii) each of the Company's directors and Named
Officers, (iii) all executive officers and directors as a group and (iv) each
of the other Selling Shareholders.

<TABLE>
<CAPTION>
SHARES SHARES
BENEFICIALLY OWNED BENEFICIALLY OWNED
PRIOR TO THE AFTER
OFFERING(1) NUMBER OF OFFERING(1)(2)
------------------ SHARES ------------------
NAME OF BENEFICIAL OWNER NUMBER PERCENT OFFERED NUMBER PERCENT
- ------------------------ ---------- ------- --------- ---------- -------
<S> <C> <C> <C> <C> <C>
Gregory Shenkman(3)............ 3,485,250 20.7% 100,000 3,385,250 18.0%
1155 Market Street
San Francisco, CA 94103
Alec Miloslavsky(4)............ 3,485,250 20.7 100,000 3,385,250 18.0
1155 Market Street
San Francisco, CA 94103
Entities affiliated with
Benchmark Capital LLC(5)...... 1,897,368 11.0 1,897,368 9.9
2480 Sand Hill Rd., Suite 200
Menlo Park, CA 94025
Entities affiliated with Weiss
Peck & Greer(6)............... 813,378 4.7 813,378 4.2
555 California Street, Suite
4760
San Francisco, CA 94104
Bruce Dunlevie(7).............. 1,947,368 11.3 1,947,368 10.1
James Jordan(8)................ 645,668 3.8 645,668 3.4
Paul Levy(9)................... 80,000 * 80,000 *
All directors and officers as a
group
(12 persons)(10).............. 12,260,781 70.5 12,060,781 62.2
OTHER SELLING SHAREHOLDERS
Bruncor, Inc................... 675,000 4.0 200,000 475,000 2.5
Denware
Warenhandelsgesellschaft mbH.. 548,796 3.2 100,000 448,796 2.3
</TABLE>
- --------
* Less than 1%.

(1) Except as indicated in the footnotes to this table and pursuant to
applicable community property laws, the persons named in the table have
sole voting and investment power with respect to all shares of Common
Stock beneficially owned. Shares of Common Stock subject to options that
are currently exercisable or exercisable within 60 days of March 31, 1997
are deemed to be outstanding and to be beneficially owned by the person
holding such options for the purpose of computing the percentage
ownership of such person but are not treated as outstanding for the
purpose of computing the percentage ownership of any other person.

(2) Assumes no exercise of the Underwriters' over-allotment option. If the
Underwriters exercise the over-allotment option, the Company will sell up
to an aggregate of 375,000 additional shares in this offering.

(3) Includes 36,000 shares held by Norm and Maya Shendon and 180,000 shares
held by Dmitry and Maria Shenkman, of which Mr. Shenkman disclaims
beneficial ownership. Includes 360,000 shares held by Dmitry Shenkman,
Trustee of the Michelle Shenkman 1996 Trust u/t/a dated March 18, 1996,
360,000 shares held by Dmitry Shenkman, Trustee of the Nikita Anthony
Shenkman 1996 Trust u/t/a dated March 18, 1996, and 1,428,000 shares held
by Gregory and Yelena Shenkman, Trustees of the Shenkman Family Trust
u/t/a dated March 7, 1996.

(4) Includes 180,000 shares held by Anatoly and Zhanna Elkinbard, and 180,000
shares held by Larry and Lidia Miloslavsky, of which Mr. Miloslavsky
disclaims beneficial ownership. Excludes 2,250 shares held by Lidia
Miloslavsky and options exercisable by Lidia Miloslavsky to purchase a
total of 375 shares of Common Stock which options were exercisable within
60 days of March 31, 1997, of which Mr. Miloslavsky disclaims beneficial
ownership. Includes 360,000 shares held by Larry Miloslavsky and Anatoly
Elkinbard, Trustees of the Miloslavsky 1996 Irrevocable Trust u/t/a dated
March 13, 1996 and 120,000 shares held by Larry and Lidia Miloslavsky,
Trustees of the Joshua Trobnikov Miloslavsky 1996 Trust u/t/a dated March
15, 1996.

56
<PAGE>

(5) Consists of 170,610 shares held by Benchmark Founders' Fund, L.P.,
1,306,476 shares held by Benchmark Capital Partners, L.P. and 420,282
shares issuable upon exercise of a warrant held by Benchmark Capital
Partners, L.P. Mr. Dunlevie, a director of the Company, is an affiliate
of the foregoing entities and may be deemed to share voting and
investment power with respect to such shares. Mr. Dunlevie disclaims
beneficial ownership of such shares, except to the extent of his
pecuniary interest in such shares arising from his interests in the
entities referred to above.

(6) Consists of 444,102 shares held by WPG Enterprise Fund II, L.P. and
369,276 shares held by Weiss Peck & Greer Venture Associates III, L.P.

(7) Includes 1,477,086 shares beneficially owned by entities affiliated with
Benchmark Capital LLC. See note (5). Includes options exercisable by Mr.
Dunlevie to purchase a total of 50,000 shares of Common Stock, which
options were issued and became exercisable on February 28, 1997 and
420,282 shares of Common Stock issuable to Benchmark Capital Partners,
L.P. upon exercise of an outstanding warrant which warrant became
exercisable upon the initial filing of the Registration Statement to
which this Prospectus is a part.

(8) Includes options exercisable by Mr. Jordan to purchase a total of 50,000
shares of Common Stock, which options were issued and became exercisable on
February 28, 1997.

(9) Includes options exercisable by Mr. Levy to purchase a total of 50,000
shares of Common Stock, which options were issued and became exercisable
on February 28, 1997.

(10) Includes 159,375 shares of Common Stock issuable upon exercise of stock
options exercisable within 60 days of March 31, 1997 and 420,282 shares
issuable upon exercise of a warrant which warrant became exercisable upon
the initial filing of the Registration Statement to which this Prospectus
is a part.

57
<PAGE>

DESCRIPTION OF CAPITAL STOCK

Immediately following the closing of this offering, the authorized capital
stock of the Company will consist of 120,000,000 shares of Common Stock, no
par value, and 5,000,000 shares of Preferred Stock, no par value, after giving
effect to the amendment to the Company's Articles of Incorporation to
eliminate the Series A, Series B and Series C Preferred Stock, which will
occur upon conversion of such Preferred Stock into Common Stock upon the
closing of this offering, and the subsequent authorization of shares of
undesignated Preferred Stock, as described below.

COMMON STOCK

As of March 31, 1997, there were 16,807,868 shares of Common Stock
outstanding that were held of record by 76 shareholders. There will be
19,228,150 shares of Common Stock outstanding (assuming (i) no exercise of the
Underwriters' over-allotment option, (ii) no exercise after March 31, 1997 of
outstanding options, (iii) the exercise of a warrant to purchase 420,282
shares of Common Stock, and (iv) no other exercise after March 31, 1997 of
outstanding warrants) after giving effect to the sale of the shares of Common
Stock to the public offered hereby.

The holders of Common Stock are entitled to one vote per share on all
matters to be voted upon by the shareholders. Subject to preferences that may
be applicable to any outstanding Preferred Stock, the holders of Common Stock
are entitled to receive ratably such dividends, if any, as may be declared
from time to time by the Board of Directors out of funds legally available
therefor. See "Dividend Policy". In the event of the liquidation, dissolution
or winding up of the Company, the holders of Common Stock are entitled to
share ratably in all assets remaining after payment of liabilities, subject to
prior distribution rights of Preferred Stock, if any, then outstanding. The
Common Stock has no preemptive or conversion rights or other subscription
rights. There are no redemption or sinking fund provisions applicable to the
Common Stock. All outstanding shares of Common Stock are fully paid and
nonassessable, and the shares of Common Stock to be issued upon completion of
this offering will be fully paid and nonassessable.

PREFERRED STOCK

Upon the closing of this offering, the Company's Articles of Incorporation
will authorize 5,000,000 shares of Preferred Stock. The Board of Directors
will have the authority to issue the Preferred Stock in one or more series and
to fix the rights, preferences, privileges and restrictions thereof, including
dividend rights, dividend rates, conversion rights, voting rights, terms of
redemption, redemption prices, liquidation preferences and the number of
shares constituting any series or the designation of such series, without
further vote or action by the shareholders. The issuance of Preferred Stock
may have the effect of delaying, deferring or preventing a change in control
of the Company without further action by the shareholders and may adversely
affect the voting and other rights of the holders of Common Stock. The
issuance of Preferred Stock with voting and conversion rights may adversely
affect the voting power of the holders of Common Stock, including the loss of
voting control to others. The Company has no current plans to issue any of the
Preferred Stock.

WARRANTS

As of March 31, 1997, the Company had warrants outstanding to purchase an
aggregate of (i) 44,965 shares of Series C Preferred Stock at an exercise
price per share equal to 110% of the current fair value on the date such
shares vest pursuant to the vesting schedule, which warrants expire on
February 26, 2000, (ii) 449,664 shares of Series C Preferred Stock at an
exercise price per share equal to 110% of the current market price on December
31, 1997 (subject to certain adjustments), which warrants expire on February
26, 2004, and (iii) 420,282 shares of Common Stock at a price per share equal
to $5.9483, which warrant expires on the earlier of the closing of this
offering or April 26, 2001.

58
<PAGE>

The Company anticipates that the warrant to purchase 420,282 shares of Common
Stock will be exercised prior to the completion of this offering. Upon
consummation of this offering, the outstanding warrants to purchase shares of
the Company's Series C Preferred Stock will become exercisable for shares of
Common Stock only at the same respective exercise prices per share as noted
above. The holders of shares acquired upon the exercise of the warrants to
purchase Series C Preferred Stock are entitled to certain registration rights.
See "--Registration Rights".

ANTI-TAKEOVER EFFECTS OF PROVISIONS OF THE BYLAWS

Upon the closing of this offering, the Bylaws will provide that all
shareholder actions must be effected at a duly called meeting and not by a
consent in writing. The Bylaws will also provide that the Company's
shareholders may call a special meeting of shareholders only upon a request of
shareholders owning at least 50% of the Company's capital stock. Furthermore,
the Company's shareholders are currently entitled to cumulate their votes for
the election of directors so long as at least one shareholder has given notice
at the shareholder meeting prior to the voting of that shareholder's desire to
cumulate his or her votes. Cumulative voting will no longer be permitted at
such time as (1) the Company's shares of Common Stock are listed on the Nasdaq
National Market and the Company has at least 800 holders of its equity
securities as of the record date of the Company's most recent annual meeting
of shareholders or (ii) the Company's shares of Common Stock are listed on the
New York Stock Exchange or the American Stock Exchange. The Company expects to
have its shares listed on the Nasdaq National Market and to have at least 800
holders of its equity securities by the record date for its next annual
meeting of shareholders. These provisions of the Bylaws and the existence of
authorized, but undesignated, Preferred Stock could discourage potential
acquisition proposals and could delay or prevent a change in control of the
Company. These provisions are intended to enhance the likelihood of continuity
and stability in the composition of the Board of Directors and in the policies
formulated by the Board of Directors and to discourage certain types of
transactions that may involve an actual or threatened change of control of the
Company. The provisions also are intended to discourage certain tactics that
may be used in proxy fights. However, such provisions could have the effect of
discouraging others from making tender offers for the Company's shares and, as
a consequence, they also may inhibit fluctuations in the market price of the
Company's shares that could result from actual or rumored takeover attempts.
Such provisions also may have the effect of preventing changes in the
management of the Company. See "Risk Factors--Effect of Certain Charter
Provisions; Anti-takeover Effects of Provisions of the Bylaws".

REGISTRATION RIGHTS

After this offering, the holders of approximately 4,127,241 shares of Common
Stock (excluding the 494,629 shares of Common Stock underlying warrants to
purchase Series C Preferred Stock) will be entitled to certain rights with
respect to the registration of such shares under the Securities Act. Under the
terms of the agreements between the Company and the holders of such
registrable securities, if the Company proposes to register any of its
securities under the Securities Act, either for its own account or for the
account of other security holders exercising registration rights, such holders
are entitled to notice of such registration and are entitled to include shares
of such Common Stock therein. Certain of such shareholders benefitting from
these rights may also require the Company to file a registration statement
under the Securities Act at the Company's expense with respect to their shares
of Common Stock, and the Company is required to use its diligent best efforts
to effect such registration. Further, holders may require the Company at the
Company's expense to file additional registration statements on Form S-3 when
such form becomes available to the Company. These rights are subject to
certain conditions and limitations, among them the right of the underwriters
of an offering to limit the number of shares included in such registration in
certain circumstances. See "Risk Factors--Shares Eligible for Future Sale;
Registration Rights".

TRANSFER AGENT AND REGISTRAR

The Transfer Agent and Registrar for the Common Stock is Boston EquiServe
L.P.

59
<PAGE>

SHARES ELIGIBLE FOR FUTURE SALE

Upon completion of this offering, the Company will have 19,228,150 shares of
Common Stock outstanding (assuming (i) no exercise of the Underwriters' over-
allotment option, (ii) no exercise after March 31, 1997 of outstanding
options, (iii) the exercise of a warrant to purchase 420,282 shares of Common
Stock and, (iv) no other exercise after March 31, 1997 of outstanding
warrants). Of these shares, the 2,500,000 shares sold in this offering will be
freely tradeable without restriction or further registration under the
Securities Act, except that any shares purchased by "affiliates" of the
Company, as that term is defined under the Securities Act ("Affiliates"), may
generally only be sold in compliance with the limitations of Rule 144
described below.

SALES OF RESTRICTED SHARES

The remaining 16,728,150 shares of Common Stock are deemed "Restricted
Shares" under Rule 144. The number of shares of Common Stock available for
sale in the public market is limited by restrictions under the Securities Act
and lock-up agreements under which the holders of such shares have agreed not
to sell or otherwise dispose of any of their shares for a period of 180 days
after the date of this Prospectus without the prior written consent of the
Representatives of the Underwriters. However, such Representatives may, in
their sole discretion and at any time without notice, release all or any
portion of the securities subject to lock-up agreements. As a result of these
restrictions, based on shares outstanding and options granted as of March 31,
1997, the following shares of Common Stock will be eligible for future sale.
On the date of this Prospectus, no shares other than the 2,500,000 shares
offered hereby will be eligible for sale. Upon the expiration of the lock-up
period 180 days after the date of this Prospectus, an additional 14,978,505
shares will become available for sale. The remaining 1,749,645 shares will
become available for sale at various times after 180 days after the date of
this Prospectus.

In general, under Rule 144 of the Securities Act as currently in effect,
beginning 90 days after this offering, a person (or persons whose shares are
aggregated) who has beneficially owned "restricted" shares for at least one
year, including a person who may be deemed an Affiliate of the Company, is
entitled to sell within any three-month period a number of shares of Common
Stock that does not exceed the greater of 1% of the then-outstanding shares of
Common Stock of the Company (approximately 192,282 shares after giving effect
to this offering) and the average weekly trading volume of the Common Stock on
Nasdaq during the four calendar weeks preceding such sale. Sales under Rule
144 of the Securities Act are subject to certain restrictions relating to
manner of sale, notice and the availability of current public information
about the Company. A person who is not an Affiliate of the Company at any time
during the ninety days preceding a sale, and who has beneficially owned shares
for at least two years, would be entitled to sell such shares immediately
following this offering without regard to the volume limitations, manner of
sale provisions or notice or other requirements of Rule 144 of the Securities
Act. However, the transfer agent may require an opinion of counsel that a
proposed sale of shares comes within the terms of Rule 144 of the Securities
Act prior to effecting a transfer of such shares. Such opinion would be
provided by and at the cost of the transferor.

Rule 701 under the Securities Act permits resales of shares in reliance upon
Rule 144 but without compliance with certain restrictions, including the
holding period requirement, of Rule 144. Any employee, officer or director of
or consultant to the Company who purchased his or her shares pursuant to a
written compensatory plan or contract may be entitled to rely on the resale
provisions of Rule 701. Rule 701 permits Affiliates to sell their Rule 701
shares under Rule 144 without complying with the holding period requirements
of Rule 144. Rule 701 further provides that non-Affiliates may sell such
shares in reliance on Rule 144 without having to comply with the holding
period, public information, volume limitation or notice provisions of Rule
144. All holders of Rule 701 shares are required to wait until 90 days after
the date of this Prospectus before selling such shares.

60
<PAGE>

The Company intends to register on a registration statement on Form S-8,
approximately 30 days after the effective date of this offering, a total of
approximately 10,027,207 shares of Common Stock subject to outstanding options
or reserved for issuance under the Company's 1997 Stock Incentive Plan and a
total of 500,000 shares of Common Stock reserved for issuance under the
Company's Employee Stock Purchase Plan. Such registration statement will
automatically become effective upon filing. Accordingly, shares registered
under such registration statement will, subject to Rule 144 volume limitations
applicable to Affiliates of the Company, be available for sale in the open
market immediately after the 180-day lock-up agreements expire. Also,
beginning six months after the date of this Prospectus, the holders of
4,127,241 Restricted Shares will be entitled to certain rights with respect to
registration of such shares for sale in the public market. See "Description of
Capital Stock--Registration Rights".

Prior to this offering, there has been no public market for the Common Stock
of the Company and no predictions can be made of the effect, if any, that the
sale or availability for sale of shares of additional Common Stock will have
on the market price of the Common Stock. Nevertheless, sales of substantial
amounts of such shares in the public market, or the perception that such sales
could occur, could adversely affect the market price of the Common Stock and
could impair the Company's future ability to raise capital through an offering
of its equity securities.

LEGAL MATTERS

The validity of the Common Stock offered hereby will be passed upon for the
Company and the Selling Shareholders by Brobeck, Phleger & Harrison LLP, Palo
Alto, California. Certain legal matters in connection with this offering will
be passed upon for the Underwriters by Gunderson Dettmer Stough Villeneuve
Franklin & Hachigian, LLP, Menlo Park, California.

EXPERTS

The financial statements and schedule included in this Prospectus have been
audited by Arthur Andersen LLP, independent public accountants, to the extent
and for the periods indicated in their reports and are included herein in
reliance upon the authority of said firm as experts in giving said reports.

The statements in the Prospectus under the captions "Risk Factors--GeoTel
Litigation" and "Business--GeoTel Litigation" have been reviewed and approved
by Blakely Sokoloff Taylor & Zafman as experts in such matters, and are
included herein in reliance upon such review and approval.

CHANGE IN INDEPENDENT PUBLIC ACCOUNTANTS

In February 1997, the Company's Board of Directors retained Arthur Andersen
LLP as its independent public accountants and dismissed the Company's former
public accountants, Coopers and Lybrand LLP. The decision to change
independent public accountants was approved by resolution of the Board of
Directors. The former independent public accountants' report on the Company's
financial statements at and for the years ended June 30, 1994 and 1995 did not
contain an adverse opinion, a disclaimer of opinion or any qualifications or
modifications related to uncertainty, limitation of audit scope or application
of accounting principles. The former independent public accountants' report
does not cover any of the consolidated financial statements of the Company
included in this Prospectus. Coopers & Lybrand LLP did not issue an audit
report on the Company's financial statements for any other period. There were
no disagreements with the former public accountants on any matter of
accounting

61
<PAGE>

principles or practices, financial statement disclosure or auditing scope or
procedure with respect to the Company's consolidated financial statements up
through the time of dismissal that, if not resolved to the former public
accountants' satisfaction, would have caused them to make reference to the
subject matter of the disagreement in connection with their report. Prior to
retaining Arthur Andersen LLP, the Company had not consulted with Arthur
Andersen LLP regarding accounting principles.

ADDITIONAL INFORMATION

The Company has filed with the Securities and Exchange Commission,
Washington, D.C. 20549, a Registration Statement on Form S-1 under the Act
with respect to the Common Stock offered hereby. This Prospectus does not
contain all of the information set forth in the Registration Statement and the
exhibits and schedules to the Registration Statement. For further information
with respect to the Company and such Common Stock offered hereby, reference is
made to the Registration Statement and the exhibits and schedules filed as a
part of the Registration Statement. Statements contained in this Prospectus
concerning the contents of any contract or any other document referred to are
not necessarily complete; reference is made in each instance to the copy of
such contract or document filed as an exhibit to the Registration Statement.
Each such statement is qualified in all respects by such reference to such
exhibit. The Registration Statement, including exhibits and schedules thereto,
may be inspected without charge at the Commission's principal office in
Washington, D.C., and copies of all or any part thereof may be obtained from
such office after payment of fees prescribed by the Commission. The Commission
maintains a World Wide Web Site that contains reports, proxy and information
statements and other information regarding registrants that file
electronically with the Commission. The address of the Commission's Web Site
is http://www.sec.gov.

SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS

Certain statements contained in this Prospectus, including, without
limitation, statements containing the words "believes", "anticipates",
"estimates", "expects" and words of similar import, constitute "forward-
looking statements". Such forward-looking statements involve known and unknown
risks, uncertainties and other factors that may cause the actual results,
performance or achievements of the Company, or industry results, to be
materially different from any future results, performance or achievements
expressed or implied by such forward-looking statements. Such factors include,
among others, the following: the limited operating history of the Company; the
potential fluctuations in quarterly operating results; the lengthy sales
cycle; the lengthy implementation cycle and dependence on third party
consultants; the risks related to dependence on new products and rapid
technological change; competition; product concentration; the management of
growth; the dependence on third-party resellers; the GeoTel litigation;
customer concentration; the dependence on the emerging ECTI market; the risks
associated with international sales and operations; the dependence on key
personnel; government regulation of immigration; the dependence on ability to
integrate with third-party technology; risks related to product liability; the
risks related to protection of intellectual property; the concentration of
stock ownership; the lack of a prior public market and the possible volatility
of stock price; the shares eligible for future sale and the registration
rights of certain shareholders; the effect of certain charter provisions and
the anti-takeover effects of provisions of the bylaws; dilution; and other
factors referenced in this Prospectus. Certain of these factors are discussed
in more detail elsewhere in this Prospectus, including, "Risk Factors",
"Capitalization", "Selected Consolidated Financial Data", "Management's
Discussion and Analysis of Financial Condition and Results of Operations",
"Business" and "Principal and Selling Shareholders". Given these
uncertainties, prospective investors are cautioned not to place undue reliance
on such forward-looking statements. The Company disclaims any obligation to
update any such factors or to publicly announce the result of any revisions to
any of the forward-looking statements contained herein to reflect any events
or developments.

62
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

INDEX TO CONSOLIDATED FINANCIAL STATEMENTS

<TABLE>
<S> <C>
Report of Independent Public Accountants.................................... F-2
Consolidated Balance Sheets................................................. F-3
Consolidated Statements of Operations....................................... F-4
Consolidated Statements of Shareholders' Equity (Deficit)................... F-5
Consolidated Statements of Cash Flows....................................... F-6
Notes to Consolidated Financial Statements.................................. F-7
</TABLE>

F-1
<PAGE>

REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS

To Genesys Telecommunications Laboratories, Inc.:

We have audited the accompanying consolidated balance sheets of Genesys
Telecommunications Laboratories, Inc. (a California Corporation) and
subsidiaries as of June 30, 1995 and 1996 and March 31, 1997, and the related
consolidated statements of operations, shareholders' equity (deficit) and cash
flows for each of the three years in the period ended June 30, 1996 and the
nine-month period ended March 31, 1997. These financial statements are the
responsibility of the Company's management. Our responsibility is to express
an opinion on these financial statements based on our audits.

We conducted our audits in accordance with generally accepted auditing
standards. Those standards require that we plan and perform the audit to
obtain reasonable assurance about whether the financial statements are free of
material misstatement. An audit includes examining, on a test basis, evidence
supporting the amounts and disclosures in the financial statements. An audit
also includes assessing the accounting principles used and significant
estimates made by management, as well as evaluating the overall financial
statement presentation. We believe that our audits provide a reasonable basis
for our opinion.

In our opinion, the financial statements referred to above present fairly,
in all material respects, the financial position of Genesys Telecommunications
Laboratories, Inc. and subsidiaries as of June 30, 1995 and 1996 and March 31,
1997, and the results of their operations and their cash flows for each of the
three years in the period ended June 30, 1996 and the nine-month period ended
March 31, 1997, in conformity with generally accepted accounting principles.

ARTHUR ANDERSEN LLP

San Jose, California
May 1, 1997

F-2
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

CONSOLIDATED BALANCE SHEETS
(IN THOUSANDS, EXCEPT SHARE AMOUNTS)
<TABLE>
<CAPTION>
MARCH 31, 1997
PRO FORMA
JUNE 30, SHAREHOLDERS'
--------------- MARCH 31, EQUITY
1995 1996 1997 (DEFICIT)
------ ------- --------- --------------
(UNAUDITED)
<S> <C> <C> <C> <C>
ASSETS (NOTE 9)
CURRENT ASSETS:
Cash and cash equivalents........... $ 203 $ 5,926 $ 9,574
Accounts receivable, net of
allowance for doubtful accounts of
$16, $426, and $391, respectively.. 1,675 4,607 12,104
Prepaid expenses and other.......... 51 173 1,383
------ ------- -------
Total current assets.............. 1,929 10,706 23,061
PROPERTY AND EQUIPMENT, at cost, net
of accumulated depreciation and
amortization........................ 327 1,224 5,064
OTHER ASSETS:
Goodwill, net of amortization....... -- -- 2,068
Other............................... -- 31 822
------ ------- -------
$2,256 $11,961 $31,015
====== ======= =======
LIABILITIES AND SHAREHOLDERS' EQUITY (DEFICIT)
CURRENT LIABILITIES:
Advances from related parties....... $ 39 $ 25 $ --
Current portion of capital lease
obligations........................ 23 37 70
Accounts payable.................... 835 1,113 2,165
Accounts payable to related
parties............................ -- 268 40
Accrued payroll and related
benefits........................... 126 625 1,328
Other accrued liabilities........... 334 948 1,781
Deferred revenues................... 1,087 3,081 7,245
------ ------- -------
Total current liabilities......... 2,444 6,097 12,629
------ ------- -------
CAPITAL LEASE OBLIGATIONS, net of
current portion..................... 57 37 147
------ ------- -------
CONVERTIBLE DEBT TO RELATED PARTY.... -- 367 --
------ ------- -------
COMMITMENTS AND CONTINGENCIES (Notes
5 and 6)
SHAREHOLDERS' EQUITY (DEFICIT):
Convertible preferred stock, no par
value:
Series A:
Authorized-900,000 shares
Issued and outstanding-none in
1995, and 900,000 shares in
1996 and at March 31, 1997
and none on a pro forma basis
Liquidation value-$1,995........ -- 1,995 1,995 --
Series B:
Authorized-1,897,878 shares
Issued and outstanding-none in
1995, 1,897,878 shares in
1996 and at March 31, 1997
and none on a pro forma basis
Liquidation value-$7,000........ -- 7,000 7,000 --
Series C:
Authorized-1,348,992 shares
Issued and outstanding-none in
1995 and 1996, 854,363 shares
at March 31, 1997 and none on a
pro forma basis
Liquidation value-$9,501........ -- -- 9,101 --
Common stock, no par value:
Authorized-120,000,000 shares
Issued and outstanding-6,801,000
shares in 1995, 11,319,000
shares in 1996, 13,155,627
shares at March 31, 1997 and
17,228,150 shares on a pro
forma basis.................... 23 227 5,297 25,893
Shareholder notes receivable........ (18) (112) (435) (435)
Cumulative translation adjustment... -- -- 12 12
Deferred stock compensation......... -- (73) (1,747) (1,747)
Accumulated deficit................. (250) (3,577) (2,984) (2,984)
------ ------- ------- --------
Total shareholders' equity
(deficit)........................ (245) 5,460 18,239 $ 20,739
------ ------- ------- ========
$2,256 $11,961 $31,015
====== ======= =======
</TABLE>

The accompanying notes are an integral part of these consolidated financial
statements.

F-3
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS
(IN THOUSANDS, EXCEPT PER SHARE AMOUNTS)

<TABLE>
<CAPTION>
FOR THE YEARS ENDED FOR THE NINE MONTHS
JUNE 30, ENDED MARCH 31,
----------------------- -------------------
1994 1995 1996 1996 1997
------ ------ ------- ----------- -------
(UNAUDITED)
<S> <C> <C> <C> <C> <C>
REVENUES:
License......................... $ 460 $3,077 $ 7,369 $ 4,429 $19,445
Service......................... 1,272 1,403 1,950 1,187 2,546
------ ------ ------- ------- -------
Total revenues................ 1,732 4,480 9,319 5,616 21,991
------ ------ ------- ------- -------
COST OF REVENUES:
License......................... 23 123 308 183 926
Service......................... 595 1,190 2,568 1,487 2,574
------ ------ ------- ------- -------
Total cost of revenues........ 618 1,313 2,876 1,670 3,500
------ ------ ------- ------- -------
GROSS MARGIN...................... 1,114 3,167 6,443 3,946 18,491
------ ------ ------- ------- -------
OPERATING EXPENSES:
Research and development........ 578 959 3,673 2,475 5,995
Sales and marketing............. 162 705 3,030 1,731 9,303
General and administrative...... 534 1,343 2,979 2,296 2,538
------ ------ ------- ------- -------
Total operating expenses...... 1,274 3,007 9,682 6,502 17,836
------ ------ ------- ------- -------
INCOME (LOSS) FROM OPERATIONS..... (160) 160 (3,239) (2,556) 655
OTHER INCOME (EXPENSE):
Interest income (expense), net.. (7) (17) (78) -- 74
Other, net...................... 30 11 (10) (88) 94
------ ------ ------- ------- -------
INCOME (LOSS) BEFORE PROVISION FOR
INCOME TAXES..................... (137) 154 (3,327) (2,644) 823
PROVISION FOR INCOME TAXES........ -- -- -- -- 230
------ ------ ------- ------- -------
NET INCOME (LOSS)................. $ (137) $ 154 $(3,327) $(2,644) $ 593
====== ====== ======= ======= =======
PRO FORMA NET INCOME (LOSS) PER
SHARE............................ $ (0.18) $ (0.15) $ 0.03
======= ======= =======
PRO FORMA WEIGHTED AVERAGE COMMON
AND COMMON EQUIVALENT SHARES..... 18,644 18,079 22,540
======= ======= =======
</TABLE>

The accompanying notes are an integral part of these consolidated financial
statements.

F-4
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY (DEFICIT)
(IN THOUSANDS, EXCEPT SHARE AND PER SHARE AMOUNTS)

<TABLE>
<CAPTION>
CONVERTIBLE PREFERRED STOCK
----------------------------------------------
SERIES A SERIES B SERIES C COMMON STOCK SHAREHOLDER CUMULATIVE DEFERRED
-------------- ---------------- -------------- ------------------- NOTES TRANSLATION STOCK
SHARES AMOUNT SHARES AMOUNT SHARES AMOUNT SHARES AMOUNT RECEIVABLE ADJUSTMENT COMPENSATION
------- ------ --------- ------ ------- ------ ---------- ------- ----------- ----------- ------------
<S> <C> <C> <C> <C> <C> <C> <C> <C> <C> <C> <C>
BALANCES, JULY 1,
1993............. -- $ -- -- $-- -- $-- 1,200,000 $ 2 $ (2) $-- $ --
Net loss........ -- -- -- -- -- -- -- -- -- -- --
------- ------ --------- ------ ------- ------ ---------- ------- ----- ----- -------
BALANCES,
JUNE 30, 1994.... -- -- -- -- -- -- 1,200,000 2 (2) -- --
Issuances of
Common Stock.... -- -- -- -- -- -- 5,601,000 21 (16) -- --
Net income...... -- -- -- -- -- -- -- -- -- -- --
------- ------ --------- ------ ------- ------ ---------- ------- ----- ----- -------
BALANCES,
JUNE 30, 1995.... -- -- -- -- -- -- 6,801,000 23 (18) -- --
Issuance of
Common Stock.... -- -- -- -- -- -- 4,518,000 129 (102) -- --
Issuance of
Series A
Preferred Stock. 900,000 1,995 -- -- -- -- -- -- -- -- --
Issuance of
Series B
Preferred Stock. -- -- 1,897,878 7,000 -- -- -- -- -- -- --
Payments on
shareholder
notes
receivable...... -- -- -- -- -- -- -- -- 8 -- --
Deferred stock
compensation.... -- -- -- -- -- -- -- 75 -- -- (75)
Amortization of
deferred stock
compensation.... -- -- -- -- -- -- -- -- -- -- 2
Net loss........ -- -- -- -- -- -- -- -- -- -- --
------- ------ --------- ------ ------- ------ ---------- ------- ----- ----- -------
BALANCES,
JUNE 30, 1996.... 900,000 1,995 1,897,878 7,000 -- -- 11,319,000 227 (112) -- (73)
Exercise of
stock options... -- -- -- -- -- -- 665,627 100 (91) -- --
Issuances of
Common Stock.... -- -- -- -- -- -- 1,004,500 466 (234) -- --
Issuance of
Common Stock in
connection with
the acquisition
of a subsidiary -- -- -- -- -- -- 675,000 2,025 -- -- --
Issuance of
Series C
Preferred Stock. -- -- -- -- 854,363 9,101 -- -- -- -- --
Issuance of
Common Stock
Warrants........ -- -- -- -- -- -- -- 650 -- -- --
Repurchase of
Common Stock.... -- -- -- -- -- -- (508,500) (9) -- -- --
Cumulative
translation
adjustment...... -- -- -- -- -- -- -- -- -- 12 --
Payment on
shareholder
notes
receivable...... -- -- -- -- -- -- -- -- 2 -- --
Deferred stock
compensation.... -- -- -- -- -- -- -- 1,838 -- -- (1,838)
Amortization of
deferred stock
compensation.... -- -- -- -- -- -- -- -- -- -- 164
Net income...... -- -- -- -- -- -- -- -- -- -- --
------- ------ --------- ------ ------- ------ ---------- ------- ----- ----- -------
BALANCES,
MARCH 31, 1997... 900,000 $1,995 1,897,878 $7,000 854,363 $9,101 13,155,627 $ 5,297 $(435) $ 12 $(1,747)
======= ====== ========= ====== ======= ====== ========== ======= ===== ===== =======
PRO FORMA
BALANCES, MARCH
31, 1997
(Unaudited)...... -- $ -- -- $ -- -- $ -- 17,228,150 $25,893 $(435) $ 12 $(1,747)
======= ====== ========= ====== ======= ====== ========== ======= ===== ===== =======
<CAPTION>
TOTAL
SHAREHOLDERS'
ACCUMULATED EQUITY
DEFICIT (DEFICIT)
----------- -------------
<S> <C> <C>
BALANCES, JULY 1,
1993............. $ (267) $ (267)
Net loss........ (137) (137)
----------- -------------
BALANCES,
JUNE 30, 1994.... (404) (404)
Issuances of
Common Stock.... -- 5
Net income...... 154 154
----------- -------------
BALANCES,
JUNE 30, 1995.... (250) (245)
Issuance of
Common Stock.... -- 27
Issuance of
Series A
Preferred Stock. -- 1,995
Issuance of
Series B
Preferred Stock. -- 7,000
Payments on
shareholder
notes
receivable...... -- 8
Deferred stock
compensation.... -- --
Amortization of
deferred stock
compensation.... -- 2
Net loss........ (3,327) (3,327)
----------- -------------
BALANCES,
JUNE 30, 1996.... (3,577) 5,460
Exercise of
stock options... -- 9
Issuances of
Common Stock.... -- 232
Issuance of
Common Stock in
connection with
the acquisition
of a subsidiary -- 2,025
Issuance of
Series C
Preferred Stock. -- 9,101
Issuance of
Common Stock
Warrants........ -- 650
Repurchase of
Common Stock.... -- (9)
Cumulative
translation
adjustment...... -- 12
Payment on
shareholder
notes
receivable...... -- 2
Deferred stock
compensation.... -- --
Amortization of
deferred stock
compensation.... -- 164
Net income...... 593 593
----------- -------------
BALANCES,
MARCH 31, 1997... $(2,984) $18,239
=========== =============
PRO FORMA
BALANCES, MARCH
31, 1997
(Unaudited)...... $(2,984) $20,739
=========== =============
</TABLE>

The accompanying notes are an integral part of these consolidated financial
statements.

F-5
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
CONSOLIDATED STATEMENTS OF CASH FLOWS
(IN THOUSANDS)
<TABLE>
<CAPTION>
FOR THE
FOR THE YEARS NINE MONTHS ENDED
ENDED JUNE 30, MARCH 31,
------------------------ ------------------
1994 1995 1996 1996 1997
------ ------- ------- ----------- ------
(UNAUDITED)
<S> <C> <C> <C> <C> <C>
CASH FLOWS FROM OPERATING
ACTIVITIES:
Net income (loss).............. $ (137) $ 154 $(3,327) $(2,644) $ 593
Adjustments to reconcile net
income (loss) to net cash
provided by (used in)
operating activities:
Common stock issued for
services rendered............ -- 1 -- -- --
Amortization of deferred
stock compensation........... -- -- 2 -- 164
Depreciation and
amortization................. 11 56 264 143 664
Provision for doubtful
accounts..................... 51 4 410 -- 55
Changes in operating assets
and liabilities:
Accounts receivable......... (297) (1,324) (3,342) 279 (7,552)
Prepaid expenses and other.. (3) (43) (122) (15) (1,210)
Accounts payable............ 257 631 278 535 1,052
Accounts payable to related
parties.................... -- -- 268 296 (228)
Accrued payroll and related
benefits................... -- 126 499 61 703
Other accrued liabilities... 88 2 614 206 845
Deferred revenues........... 272 688 1,994 733 4,164
------ ------- ------- ------- ------
Net cash provided by (used
in) operating activities. 242 295 (2,462) (406) (750)
------ ------- ------- ------- ------
CASH FLOWS FROM INVESTING
ACTIVITIES:
Purchases of property and
equipment..................... (83) (227) (1,161) (709) (4,328)
Increase in other assets....... -- -- (31) (32) (117)
Cost to acquire subsidiary..... -- -- -- -- (100)
------ ------- ------- ------- ------
Net cash used in investing
activities............... (83) (227) (1,192) (741) (4,545)
------ ------- ------- ------- ------
CASH FLOWS FROM FINANCING
ACTIVITIES:
Proceeds from bank line of
credit........................ -- -- -- -- 2,000
Repayment of bank line of
credit........................ -- -- -- -- (2,000)
Principal payments on capital
lease obligations............. -- (4) (34) 15 (90)
Proceeds from advances from
related parties............... 202 105 720 -- 33
Repayments of advances from
related parties............... (145) (224) (706) (22) --
Proceeds from convertible debt
to related parties............ -- -- 367 1,233 --
Repayment of convertible debt
to related parties............ -- -- -- -- (367)
Proceeds from promissory note.. -- -- 1,500 -- --
Repayment of promissory note... -- -- (600) -- --
Repayment of shareholder notes
receivable.................... -- -- 8 -- --
Repurchases of Common Stock.... -- -- -- -- --
Proceeds from sales of
preferred stock............... -- -- 8,095 -- 9,101
Proceeds from sales of common
stock......................... -- 5 27 33 266
------ ------- ------- ------- ------
Net cash provided by (used
in) financing activities. 57 (118) 9,377 1,259 8,943
------ ------- ------- ------- ------
NET INCREASE (DECREASE) IN CASH
AND CASH EQUIVALENTS............ 216 (50) 5,723 112 3,648
CASH AND CASH EQUIVALENTS:
Beginning of Period............ 37 253 203 203 5,926
------ ------- ------- ------- ------
End of Period.................. $ 253 $ 203 $ 5,926 $ 315 $9,574
====== ======= ======= ======= ======
ADDITIONAL DISCLOSURES OF NON-
CASH TRANSACTIONS:
Repayment of convertible debt
with issuance of preferred
stock......................... $ -- $ -- $ 900 $ -- $ --
Equipment capital lease........ -- 84 24 24 175
Common Stock issued to acquire
subsidiary.................... -- -- -- -- 2,193
Fair market value of warrants
issued........................ -- -- -- -- 650
</TABLE>

The accompanying notes are an integral part of these consolidated financial
statements.

F-6
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

MARCH 31, 1997
(INFORMATION RELATING TO THE NINE MONTHS ENDED MARCH 31, 1996 IS UNAUDITED)

1. THE COMPANY:

Genesys Telecommunications Laboratories, Inc. (formerly Enhanced Voice
Processing, Inc.), was incorporated in California on October 11, 1990. During
fiscal 1995, Genesys Telecommunications Laboratories, Inc. established a
wholly-owned subsidiary in the United Kingdom, and in fiscal 1996 it
established a wholly-owned subsidiary in Russia. Also in fiscal 1996, Genesys
Telecommunications Laboratories, Inc. entered into a joint venture in Canada
through which it owned 51% of a Canadian corporation, Genesys Laboratories
Canada, Inc. In February 1997, Genesys Telecommunications Laboratories, Inc.
acquired the remaining 49% of Genesys Laboratories Canada, Inc.

Genesys Telecommunications Laboratories, Inc. and subsidiaries (the
"Company") operate in a single industry segment and are involved in the
design, development, marketing and support of a suite of Enterprise Computer
Telephony Integration ("ECTI") products, including platform and applications
software that enable organizations to integrate critical business information
and computing resources with telephony and other telecommunications media. The
Company's products are marketed primarily in North America, Europe and Asia.

2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES:

PRINCIPLES OF CONSOLIDATION

The consolidated financial statements include the accounts of Genesys
Telecommunications Laboratories, Inc. and its subsidiaries. All significant
intercompany accounts and transactions are eliminated in consolidation.

UNAUDITED INTERIM FINANCIAL DATA

The unaudited financial statements as of March 31, 1996 and for the nine
months ended March 31, 1996 have been prepared on the same basis as the
audited consolidated financial statements and, in the opinion of management,
include all adjustments (consisting of only normal recurring adjustments)
necessary to present fairly the financial information set forth therein, in
accordance with generally accepted accounting principles. The data disclosed
in the notes to the consolidated financial statements for this period are
unaudited. The Company believes the results of operations for the interim
periods are not necessarily indicative of the results to be expected for any
future period.

FOREIGN CURRENCY TRANSLATION

The functional currency of the Company's subsidiaries is the local currency.
Accordingly, the Company applies the current rate method to translate the
subsidiaries' financial statements into U.S. dollars. Translation adjustments
are included as a separate component of shareholders' equity (deficit) in the
accompanying consolidated financial statements.

Foreign exchange gains and losses resulting from foreign currency
transactions are recorded in other income (expense) in the accompanying
consolidated financial statements and were not material in any of the periods
presented.

F-7
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(CONTINUED)

STOCK-BASED COMPENSATION

The Financial Accounting Standards Board issued Statement of Financial
Accounting Standards No. 123, "Accounting for Stock-Based Compensation" ("SFAS
123") in October 1995. This accounting standard permits the use of either a
fair value based method or the method defined in Accounting Principles Board
Opinion 25, "Accounting for Stock Issued to Employees" ("APB 25") to account
for stock-based compensation arrangements. Companies that elect to employ the
valuation method provided in APB 25 are required to disclose the pro forma net
income (loss) and net income (loss) per share that would have resulted from
the use of the fair value based method. The Company has elected to continue to
determine the value of stock-based compensation arrangements under the
provisions of APB 25, and accordingly, it has included the pro forma
disclosures required under SFAS 123 in its consolidated financial statements.

USE OF ESTIMATES

The preparation of the consolidated financial statements in conformity with
generally accepted accounting principles requires management to make estimates
and assumptions that affect the reported amounts of assets and liabilities and
disclosure of contingent assets and liabilities at the dates of the
consolidated financial statements and the reported amounts of revenues and
expenses during the reporting periods. Actual results could differ from those
estimates.

IMPAIRMENT OF LONG LIVED ASSETS

The Company reviews long lived assets and certain identifiable intangibles
for impairment whenever events or changes in circumstances indicate that the
carrying amount of an asset may not be recoverable. As of March 31, 1997, no
impairment losses have been incurred.

REVENUE RECOGNITION

The Company generates revenues from licensing the rights to use its software
products directly to end users and indirectly through value-added resellers.
The Company also generates revenues from sales of post-contract support,
consulting and training services performed for customers who license the
Company's products.

The Company recognizes revenues and records estimated warranty reserves from
software license agreements with end users and VARs upon shipment of the
software if there are no significant post-delivery obligations and if
collection is probable. If a software license agreement provides for
acceptance criteria that extend beyond the published specifications of the
applicable product, then revenues are recognized upon the earlier of customer
acceptance or the expiration of the acceptance period.

Customers who purchase post-contract support services under maintenance
agreements have the right to receive unspecified product updates, upgrades and
enhancements. Customers that do not purchase post-contract support must
purchase product updates, upgrades and enhancements under separate agreements
that are subject to the criteria of the Company's revenue recognition policy.

Revenues from post-contract support services are recognized ratably over the
term of the support period. If post-contract support services are included
free or at a discount in a license agreement, such amounts are allocated out
of the license fee at their fair market value based on the value established
by independent sale of such post-contract support services to customers.
Consulting revenues are primarily related to implementation services performed
on a time and materials basis under separate service arrangements related to
the installation of the Company's software products. Revenues from

F-8
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(CONTINUED)

consulting and training services are recognized as services are performed. If
a transaction includes both license and service elements, license fee revenue
is recognized upon shipment of the software, provided services do not include
significant customization or modification of the base product and the payment
terms for licenses are not subject to acceptance criteria. In cases where
license fee payments are contingent upon the acceptance of services, revenues
from both the license and the service elements are deferred until the
acceptance criteria are met.

Cost of license revenues includes the costs of product media, product
duplication and manuals, as well as allocated labor and overhead costs related
to preparation and shipment of the product. Cost
of service revenues consists primarily of salaries, benefits and allocated
overhead costs related to consulting personnel and the customer service
department.

Deferred revenues include software license fees and services that have been
invoiced to the customer for which the revenue earnings process has not been
completed.

CASH AND CASH EQUIVALENTS

The Company considers all highly liquid investments with an original
maturity of three months or less at the time of purchase to be cash
equivalents. The Company's investments have consisted of certificates of
deposit with original maturities of three months or less and money market
accounts.

PROPERTY AND EQUIPMENT

Property and equipment is stated at cost less accumulated depreciation and
amortization. Depreciation is provided using the straight-line method over the
estimated useful lives of the related assets (or over the lease term if it is
shorter for leasehold improvements), which range from 3 to 5 years. Property
and equipment leased under capital leases is amortized over the lesser of its
useful life or the lease term.

SOFTWARE DEVELOPMENT COSTS

The Company capitalizes eligible computer software development costs upon
the establishment of technological feasibility, which the Company has defined
as completion of a working model. For fiscal 1994, 1995 and 1996, and the nine
months ended March 31, 1996 and 1997, costs that were eligible for
capitalization were insignificant and, thus, the Company has charged all
software development costs to research and development expense in the
accompanying consolidated statements of operations.

PRO FORMA NET INCOME (LOSS) PER SHARE

Pro forma net income (loss) per share is computed using the weighted average
number of common and common equivalent shares outstanding during the period.
Common equivalent shares consist of Preferred Stock (using the "if converted"
method) and stock options and warrants (using the treasury stock method).
Common equivalent shares are excluded from the computation if their effect is
anti-dilutive except that, pursuant to the Securities and Exchange Commission
Staff Accounting Bulletins and staff policy, such computations include all
common and common equivalent shares issued within the 12 months preceding the
initial filing date as if they were outstanding for all periods presented
(using the treasury stock method and an assumed initial public offering price
of $15.00 per share). In addition, Preferred Stock is included in the
computation (using the "if converted" method) even when the effect of their
inclusion is anti-dilutive. Pro forma net loss per share data prior to fiscal
1996 have not been presented since such amounts are not deemed meaningful due
to the significant change in the Company's capital structure that will occur
in connection with the proposed offering.

F-9
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(CONTINUED)

STOCK SPLITS

In August 1996, the Company effected a 3:1 stock split of its Common Stock,
and in November 1996 the Company effected a 2:1 stock split of its Common
Stock. In February 1997, the Company effected a 6:1 stock split of its Series
A and Series B Preferred Stock.

All share and per share data in the accompanying consolidated financial
statements have been retroactively restated to reflect the stock splits,
including the reflection of all preferred share and per share data on an "as
converted" basis.

3. FINANCIAL INSTRUMENTS AND CONCENTRATION OF CREDIT RISK:

Financial instruments that potentially subject the Company to a
concentration of credit risk principally consist of accounts receivable. As of
June 30, 1995, approximately 30% of accounts receivable were concentrated with
three customers. As of June 30, 1996, approximately 43% of accounts receivable
were concentrated with three different customers. As of March 31, 1997,
approximately 22% of accounts receivable were concentrated with one customer.
The Company generally does not require collateral on accounts receivable, as
the majority of the Company's customers are large, well established companies.
The Company provides reserves for credit losses and such losses have been
insignificant in all periods presented in the accompanying consolidated
financial statements.

For cash equivalents, the carrying amount approximates fair value because of
the short maturity of those instruments. For debt, the fair value is estimated
based on market prices for similar debt instruments, and the carrying amount
approximates fair value. Substantially all of the Company's cash and cash
equivalents are held in five financial institutions.

4. PROPERTY AND EQUIPMENT:

Property and equipment consist of the following (in thousands):

<TABLE>
<CAPTION>
JUNE 30,
------------- MARCH 31,
1995 1996 1997
----- ------ ---------
<S> <C> <C> <C>
Computer and office equipment....................... $ 227 $1,326 $4,411
Furniture and fixtures.............................. 86 104 693
Leasehold improvements and other.................... 82 120 951
----- ------ ------
395 1,550 6,055
Less accumulated depreciation and amortization...... (68) (326) (991)
----- ------ ------
$ 327 $1,224 $5,064
===== ====== ======
</TABLE>

Included in property and equipment are assets acquired under capital lease
obligations with an original cost of approximately $84,000, $108,000 and
$282,000 as of June 30, 1995 and 1996 and March 31, 1997, respectively.
Accumulated amortization on the leased assets was approximately $3,000,
$31,000 and $59,000 as of June 30, 1995 and 1996 and March 31, 1997,
respectively.

F-10
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(CONTINUED)

5. COMMITMENTS AND CAPITAL LEASE OBLIGATIONS

The Company leases its facilities under noncancellable operating lease
agreements, which expire on various dates through September 2000.

Minimum future lease payments under noncancellable capital and operating
leases as of March 31, 1997 are summarized as follows (in thousands):

<TABLE>
<CAPTION>
CAPITAL OPERATING
FISCAL YEAR LEASES LEASES
----------- ------- ---------
<S> <C> <C>
1997 (three months)........................................ $ 23 $ 453
1998....................................................... 85 1,698
1999....................................................... 44 1,492
2000....................................................... 44 1,302
2001 and thereafter........................................ 72 324
---- ------
Total minimum lease payments............................. 268 $5,269
======
Less: Amount representing interest at 14% to 19%........... (51)
----
Present value of minimum lease payments.................... 217
Less: Current portion...................................... (70)
----
Long-term portion.......................................... $147
====
</TABLE>

Rent expense was approximately $61,000, $98,000 and $341,000 in fiscal 1994,
1995 and 1996, respectively, and $199,000 and $741,000 for the nine months
ended March 31, 1996 and 1997, respectively.

6. LITIGATION

On December 17, 1996, GeoTel Communications Corporation ("GeoTel") filed a
lawsuit in the United States District Court for the District of Massachusetts
naming the Company as defendant, and alleging infringement of a patent issued
to GeoTel. On February 10, 1997, the Company filed an answer in response to
the complaint filed by GeoTel, asserting that the GeoTel patent is invalid,
denying the alleged patent infringement and seeking dismissal of the complaint
with prejudice. The Company believes that it has meritorious defenses to the
asserted claims and intends to defend the litigation vigorously. The Company
does not believe that any of its current products infringe any valid claims of
GeoTel's patent. However, the outcome of litigation is inherently
unpredictable, and there can be no assurance that the results of these
proceedings will be favorable to the Company or that they will not have a
material adverse effect on the Company's business, financial condition or
results of operations. Regardless of the ultimate outcome, the GeoTel
litigation could result in substantial expense to the Company and significant
diversion of effort by the Company's technical and managerial personnel. If
the Court determines that the Company infringes GeoTel's patent and that the
GeoTel patent is valid and enforceable, it could issue an injunction against
the use or sale of certain of the Company's products and it could assess
significant damages against the Company. Accordingly, an adverse determination
in the proceeding could subject the Company to significant liabilities and
require the Company to seek a license from GeoTel. Although patent and
intellectual property disputes in the software area have sometimes been
settled through licensing or similar arrangements, costs associated with such
arrangements may be substantial, and there can be no assurance that a license
from GeoTel, if required, would be available to the Company on acceptable
terms or at all. Accordingly, an adverse determination in the GeoTel
litigation could prevent the Company from licensing certain of

F-11
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(CONTINUED)

its software products, which would have a material adverse effect on the
Company's business, financial condition and results of operations. The Company
is unable to estimate the range of losses that may result from this matter.

7. BANK LINE OF CREDIT

In October 1996, the Company entered into a line of credit agreement that
has no expiration terms. Under the terms of the agreement, the Company may
borrow up to $3.0 million under a revolving line of credit, which includes
sublimits of $500,000 for equipment purchases and $500,000 for letters of
credit. The line of credit is secured by substantially all of the Company's
assets and advances are limited to 80% of eligible accounts receivable.
Advances under the line accrue interest at the bank's prime rate plus 0.5% (9%
at March 31, 1997) for line of credit borrowings and 1.0% for equipment loans.
The line of credit contains provisions that prohibit the payment of cash
dividends, and require the maintenance of specified levels of tangible net
worth and certain financial ratios. The Company was in compliance with these
financial covenants as of March 31, 1997.

As of March 31, 1997, no borrowings were outstanding under this line of
credit.

8. RELATED PARTY TRANSACTIONS

LOANS FROM OFFICERS, SHAREHOLDERS AND THEIR AFFILIATES

During fiscal 1995 and 1996 and the nine months ended March 31, 1997, the
Company borrowed an aggregate of $104,500, $720,000 and $33,000, respectively,
from officers, shareholders and their affiliates. Of these borrowings, $39,000
and $25,000 was outstanding as of June 30, 1995 and 1996, respectively. No
amount was outstanding as of March 31, 1997. Certain of these related party
loans were non-interest bearing; however, the imputed interest related to the
borrowings was immaterial.

In July 1995, the Company issued a $1.5 million promissory note to a
business associate of the Company's founders. The promissory note bore
interest at a rate of 8% per annum. In May 1996, the Company repaid $600,000
of principal, and the remaining principal and all accrued interest of $50,499
was converted into 428,796 shares of Series A Preferred Stock, at a conversion
rate of approximately $2.22 per share.

In February 1996, the minority interest shareholder of the Company's
Canadian subsidiary provided the subsidiary with a convertible revolving line
of credit for CDN $2.0 million (US $1,444,000 as of March 31, 1997), of which
US $367,000 was outstanding as of June 30, 1996. Loan amounts are due on
December 31, 1997 and bear interest at a rate charged by the Royal Bank of
Canada for 30 day Bankers Acceptances plus approximately 42 basis points.
Borrowings under this facility are secured by all of the assets of the
subsidiary. In March 1997, subsequent to the Company's acquisition of the
minority shareholders' shares in the Canadian subsidiary (Note 12), all
amounts outstanding under this facility were repaid, and the facility was
canceled.

OTHER RELATED PARTY TRANSACTIONS

During fiscal 1995 and 1996, the Company recognized $394,000 and $50,000 of
revenue, respectively, from a contract with a company in which two of the
Company's significant shareholders held an ownership interest. Costs
associated with these revenues were immaterial. No other transaction occurred
with this Company in any other period. As of June 30, 1995, $200,000 of
accounts receivable related to this transaction were outstanding, and as of
June 30, 1996 all amounts due from this related party had been paid.

F-12
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(CONTINUED)

9. PREFERRED STOCK

In March 1996, the Company issued 900,000 shares of Series A Preferred Stock
at a price of $2.2167 per share. In June 1996, the Company issued 1,897,878
shares of Series B Preferred Stock at a price of $3.6883 per share. In
February 1997, the Company issued 854,363 shares of Series C Preferred Stock
at a price of $11.12 per share.

The rights, preferences, privileges and restrictions granted to the
preferred shareholders are as follows:

Dividends

The holders of Series A, Series B and Series C preferred stock are entitled,
when and as declared by the Board of Directors, to annual dividends at a rate
of $0.1333, $0.225 and $0.6672 per share, respectively, prior to the
declaration, setting aside or payment of any dividend to the holders of Common
Stock. Dividends are not cumulative. To date, no dividends have been declared.

Liquidation Preference

In the event of any liquidation, dissolution or winding up of the Company,
either voluntary or involuntary, the assets and funds of the Company available
for distribution will be distributed as follows:

The holders of Series C Preferred Stock are entitled to receive, prior and
in preference to any distribution to the holders of Series A and Series B
Preferred Stock and Common Stock, an amount equal to $11.12 per share, plus
any declared but unpaid dividends with respect to such share.

Thereafter, the holders of Series A and Series B Preferred Stock are
entitled to receive, prior and in preference to any distribution to the
holders of Common Stock, an amount equal to $2.2167 and 3.6883 per share,
respectively, plus any declared but unpaid dividends with respect to such
shares.

After payment to the holders of Series A, Series B and Series C Preferred
Stock as described above, the holders of Common Stock of the Company receive
any remaining assets of the Company.

Conversion

The holders of Series A, Series B and Series C Preferred Stock have the
following conversion rights:

Each share is convertible into Common Stock at the option of the holder at
any time after the date of issuance. Each share is initially convertible into
one share of Common Stock, subject to adjustment for dilution, as defined in
the Articles of Incorporation.

Each share of Preferred Stock will be automatically converted into Common
Stock upon the consummation of a public offering of the Company's Common Stock
if the public offering price is not less than $11.12 per share and if the
aggregate proceeds are more than $15,000,000. Series A and Series B Preferred
Stock will be converted into Common Stock upon the written consent of holders
of more than 50% of such series (voting together as a class).

Voting Rights

The holder of each share of Preferred Stock has the right to one vote for
each share of Common Stock into which such share of Preferred Stock is
convertible.

F-13
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(CONTINUED)

Protective Provisions

The Company cannot take certain actions, as defined in the Company's
Articles of Incorporation, without obtaining the affirmative vote or written
consent of (i) the holders of a majority of the outstanding shares of Series A
and Series B Preferred Stock (voting together as a class), and (ii) the
holders of at least seventy-five percent of the outstanding shares of Series C
Preferred Stock.

Registration Rights

The holders of Preferred Stock and certain other security holders of the
Company have certain demand and piggyback registration rights as defined in
the Company's Registration Rights Agreement dated February 26, 1997.

PRO FORMA SHAREHOLDERS' EQUITY (DEFICIT)

In connection with the initial public offering of the Company's Common
Stock, all outstanding Preferred Stock will automatically convert into Common
Stock upon the closing of the offering. The pro forma effects on shareholders'
equity (deficit) of the conversion of Series A, B and C Preferred Stock and
the assumed issuance of 420,282 shares of Common Stock upon the exercise of
certain warrants prior to the closing of the offering have been reflected in
the accompanying pro forma consolidated balance sheet as of March 31, 1997.

10. COMMON STOCK:

RESTRICTED STOCK PURCHASE AGREEMENTS

Since inception, the Company has sold an aggregate of 6,281,500 shares of
Common Stock to certain employees in connection with their employment and to
certain vendors. All of these shares were sold at the fair market value as of
the date of purchase as determined by Board of Directors. All of these shares
are subject to stock repurchase agreements whereby the Company has the right
to repurchase unvested shares upon termination of employment or engagement at
the original price paid for the shares. Vesting generally occurs 25% on the
first anniversary date of employment or engagement and monthly thereafter over
the following 36 months. As of March 31, 1997, an aggregate of 508,500 shares
of Common Stock have been repurchased under these agreements, and 3,632,592
shares are subject to the Company's repurchase right at prices ranging from
$0.01667 to $0.375 per share.

STOCK PLANS

Under the Company's 1995 Stock Option Plan (the "Option Plan"), the Board of
Directors may grant incentive and nonqualified stock options to employees,
directors and consultants. The exercise price per share for an incentive stock
option cannot be less than the fair market value, as determined by the Board
of Directors, on the date of grant. The exercise price per share for a
nonqualified stock option cannot be less than 85% of the fair market value, as
determined by the Board of Directors, on the date of grant. Options granted
under the Option Plan generally expire ten years after the date of grant and
generally vest over a four year period. As of March 31, 1997, a total of
8,292,834 shares of Common Stock have been authorized for grant under the
Option Plan.

F-14
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(CONTINUED)

Details of option activity under the Option Plan are as follows:

<TABLE>
<CAPTION>
OPTIONS OUTSTANDING
SHARES -------------------------------
AVAILABLE NUMBER PRICE WEIGHTED
FOR GRANT OF SHARES PER SHARE AVERAGE
---------- --------- ----------- --------
<S> <C> <C> <C> <C>
Inception of Option Plan........ 2,875,500 -- -- --
---------- ---------
Balances, June 30, 1995......... 2,875,500 -- -- --
Authorized.................... 437,334 -- -- --
Granted....................... (2,622,000) 2,622,000 $.02-$ .23 $ .04
---------- ---------
Balances, June 30, 1996......... 690,834 2,622,000 $.02-$ .23 $ .04
Authorized.................... 4,980,000
Granted....................... (4,536,500) 4,536,500 $.38-$12.50 $3.41
Exercised..................... -- (665,627) $.02-$ .38 $ .15
Canceled...................... 157,062 (157,062) $.02-$ .38 $ .10
---------- ---------
Balances, March 31, 1997........ 1,291,396 6,335,811 $.02-$12.50 $2.44
========== =========
</TABLE>

<TABLE>
<CAPTION>
OPTIONS OUTSTANDING OPTIONS EXERCISABLE
----------------------------------------------------------------------------
NUMBER WEIGHTED WEIGHTED NUMBER WEIGHTED
OUTSTANDING AT AVERAGE AVERAGE EXERCISABLE AVERAGE
EXERCISE MARCH 31, REMAINING EXERCISE MARCH 31, EXERCISE
PRICES 1997 LIFE PRICE 1997 PRICE
-------- -------------- --------- -------- ---------------- -------------
<S> <C> <C> <C> <C> <C>
$0.02 1,850,936 8.65 $0.02 93,758 $0.02
$0.23 225,000 9.18 $0.23 -- $0.23
$0.38 2,275,875 9.52 $0.38 8,376 $0.38
$1.25-
$12.50 1,984,000 9.91 $7.33 198,021 $7.53
------- --------- ----- ----- ---------------- ------------
$0.02-
$12.50 6,335,811 9.37 $2.44 820,155 $1.84
<CAPTION>
RESTRICTED COMMON STOCK ISSUED SHARES SUBJECT TO REPURCHASE
----------------------------------- --------------------------------
WEIGHTED NUMBER SUBJECT WEIGHTED
NUMBER AVERAGE TO REPURCHASE AVERAGE
PURCHASE OUTSTANDING AT PURCHASE AT MARCH 31, REPURCHASE
PRICE MARCH 31, 1997 PRICE 1997 PRICE
-------- -------------- --------- ---------------- -------------
<S> <C> <C> <C> <C>
$0.02 4,924,500 $0.02 2,816,592 $0.02
$0.23 240,000 $0.23 240,000 $0.23
$0.38 576,000 $0.38 576,000 $0.38
$7.50 32,500 $7.50 -- $7.50
----------- --------- ----- --------- -----
$0.02-$7.50 5,773,000 $0.11 3,632,592 $0.09
</TABLE>

As of March 31, 1997, 820,155 shares were vested and exercisable under the
Option Plan. The weighted average of fair values of options granted during
fiscal 1996 and the nine months ended March 31, 1997 was $0.01 and $1.01,
respectively.

In connection with the issuance of stock options and common stock to
employees and consultants, the Company has recorded deferred compensation in
the aggregate amount of approximately $1.9 million, representing the
difference between the deemed fair value of the Company's common stock and the
issue price of the common stock or the exercise price of stock options at the
date of grant. The Company is amortizing the deferred compensation expense
over the applicable vesting period, which is typically four years. For fiscal
1996 and the nine month period ended March 31, 1997, amortization expense was
approximately $2,000 and $164,000, respectively. No compensation expense
related to any other periods presented has been recorded.

F-15
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(CONTINUED)

Had compensation cost been determined under a fair value method consistent
with SFAS 123, the Company's net income (loss) and net income (loss) per share
would have resulted in the following pro forma amounts:

<TABLE>
<CAPTION>
YEAR ENDED NINE MONTHS ENDED
JUNE 30, 1996 MARCH 31, 1997
------------- -----------------
<S> <C> <C>
Net income (loss) (In thousands):
As reported................................ $(3,327) $ 593
Pro forma.................................. $(3,331) $ 428
Net income (loss) per share:
As reported................................ $ (0.18) $0.03
Pro forma.................................. $ (0.18) $0.02
</TABLE>

The fair value of each option grant under the Option Plan is estimated on
the date of grant using the Black-Scholes option pricing model with the
following assumptions used for grants: risk-free rates ranging from 5-7% and
corresponding to government securities with original maturities similar to the
vesting periods; expected dividend yield of 0%; expected lives of 3 years
beyond vest dates; and expected volatility of 0%.

1997 Employee Stock Purchase Plan

In March 1997, the Board adopted the 1997 Employee Stock Purchase Plan (the
"Purchase Plan") subject to shareholder approval. The Company has reserved
500,000 shares of Common Stock for issuance under the Purchase Plan. The
Purchase Plan will enable eligible employees to purchase common stock at 85%
of the lower of the fair market value of the Company's common stock on the
first or the last day of each offering period.

1997 Stock Incentive Plan

In March 1997, the Board adopted the 1997 Stock Incentive Plan (the "1997
Plan"), subject to shareholder approval, which will serve as a successor to
the Company's 1995 Stock Option Plan (the "Predecessor Plan"). The Company
will reserve shares of Common Stock for issuance under the 1997 Plan equal to
the sum of (i) the shares which remain available for issuance under the
Predecessor Plan, including the shares subject to outstanding options
thereunder, and (ii) an additional increase of 2,400,000 shares. In addition,
upon the completion of each fiscal year of the Company, beginning with the
1998 fiscal year, the share reserve will automatically be increased on the
first trading day of July each year by a number of shares equal to five
percent (5%) of the total number of shares of Common Stock outstanding on the
last trading day of the immediately preceding calendar month.

The 1997 Plan is divided into four separate components: (i) the
Discretionary Option Grant Program, under which eligible individuals in the
Company's employ or service (including officers and other employees, non-
employee Board members and independent consultants) may, at the discretion of
the Plan Administrator, be granted options to purchase shares of Common Stock
at an exercise price not less than their fair market value on the grant date,
(ii) the Stock Issuance Program, under which such individuals may, in the Plan
Administrator's discretion, be issued shares of Common Stock directly, either
through the purchase of such shares at a price not less than their fair market
value at the time of issuance or as a fully-vested bonus for services rendered
the Company, (iii) the Salary Investment Option Grant Program, under which
executive officers and other highly compensated employees may elect to apply a
portion of their base salary to the acquisition of special below-market stock
option grants, and (iv) the Automatic Option Grant Program, under which option
grants will automatically be made at periodic intervals to eligible non-
employee Board members to purchase shares of Common Stock at an exercise price
equal to their fair market value on the grant date.

F-16
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(CONTINUED)

ISSUANCE OF WARRANTS

Warrants Issued to Consultant

In connection with a services consulting agreement, in April 1996, the
Company issued a warrant to a shareholder for the purchase of 420,282 shares
of Common Stock at an exercise price of $5.95 per share. The warrant is first
exercisable on the earlier of April 26, 1997 or upon the filing of a
registration statement for an initial public offering of the Company's Common
Stock with aggregate proceeds of not less than $10,000,000. The warrant
expires on the earlier of the closing of an initial public offering or April
26, 2001. The fair value of the warrant at the date of grant was not material.

Warrants Issued to Series C Shareholders

Concurrent with the closing of the sale of Series C Preferred Stock to two
corporate investors, the Company issued warrants for the purchase of 449,664
shares of Common Stock to one investor (exercisable at a price of 110% of the
market price of Common Stock on December 31, 1997, subject to certain
adjustments, if the Company has completed an initial public offering;
otherwise $13.34 per share), and 44,965 shares of Common Stock to the other
investor (exercisable at a price of 110% of the fair market value of Common
Stock on the date such shares vest). The warrants expire in February 2004 and
February 2000, respectively. Each of these warrants becomes exercisable upon
the achievement of certain sales and development objectives specified in the
warrant agreements. In accordance with SFAS 123 and related interpretations,
the Company recorded the aggregate estimated fair value of the warrants of
$650,000 in February 1997, and will amortize the value of the warrants to cost
of license revenues as the sales and development milestones are achieved.
Amortization of the warrants is computed as the greater of (a) the ratio of
current gross revenues generated to total revenue milestones under the
agreement or (b) the straight-line method over the life of the agreement with
MCI.

SHARES RESERVED FOR ISSUANCE

As of March 31, 1997, the Company has shares of Common Stock reserved for
future issuance as follows:
<TABLE>
<CAPTION>
NUMBER OF
SHARES
----------
<S> <C>
Conversion of Series A Preferred Stock............................ 900,000
Conversion of Series B Preferred Stock............................ 1,897,878
Conversion of Series C Preferred Stock............................ 854,363
Exercise of stock options......................................... 7,627,207
Exercise of warrants.............................................. 914,911
----------
12,194,359
==========
</TABLE>

F-17
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(CONTINUED)

11. INCOME TAXES:

The provisions for income taxes consisted of the following components for
the nine-month period ended March 31, 1997 (in thousands):

<TABLE>
<S> <C>
Current
Federal.............................................................. $270
State................................................................ 43
Foreign.............................................................. --
----
Total.............................................................. 313
Deferred
Federal.............................................................. (83)
State................................................................ --
Foreign.............................................................. --
----
Total (83)
----
Total Provision........................................................ $230
====
</TABLE>

The Company had no provision for income taxes during the years ended June
30, 1994, 1995 and 1996 due to net operating losses incurred during those
periods.

The actual provision for income taxes differs from the statutory income tax
provision as follows for the nine-month period ended March 31, 1997 (in
thousands):

<TABLE>
<S> <C>
Statutory federal tax.................................................. $288
State tax, net of federal benefit...................................... 50
Change in valuation allowance.......................................... (129)
Other.................................................................. 21
----
$230
====
</TABLE>

For the years ended June 30, 1994, 1995 and 1996, the statutory tax
provision differed from the actual provision primarily as a result of changes
in the valuation allowance in each year.

The components of the net deferred tax asset are as follows (in thousands):

<TABLE>
<CAPTION>
JUNE 30,
------------- MARCH 31,
1995 1996 1997
---- ------- ---------
<S> <C> <C> <C>
Net operating loss carryforwards.................... $ -- $ 261 $ 154
Reserves and accruals not currently deductible...... 49 856 856
Tax credit carryforwards............................ 28 51 110
Other............................................... 6 (22) (22)
---- ------- -------
83 1,146 1,098
Valuation allowance................................. (83) (1,146) (1,015)
---- ------- -------
Net deferred tax asset............................ $-- $ -- $ 83
==== ======= =======
</TABLE>

A valuation allowance has been recorded for a majority of the deferred tax
asset as a result of uncertainties regarding the realization of most of the
asset balance, including the limited operating history of the Company, the
lack of profitability to date and the variability of operating results.

F-18
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(CONTINUED)

As of March 31, 1997, the Company had federal and state net operating loss
carryforwards of approximately $643,000 and $291,000, respectively. In
addition, as of March 31, 1997, the Company had federal and California
research and development tax credit carryforwards of approximately $64,000 and
$79,000, respectively. These carryforwards expire in various periods from 2010
to 2011. The Tax Reform Act of 1986 contains provisions that may limit the net
operating loss and research and development credit carryforwards to be used in
any given year upon the occurrence of certain events, including a significant
change in ownership interest.

12. ACQUISITION OF MINORITY INTEREST IN CANADIAN SUBSIDIARY

In February 1996, the Company entered into a joint venture in Canada through
which it owned 51% of a Canadian corporation, Genesys Laboratories Canada,
Inc. ("GenCan"). While the Company owned a majority of this joint venture in
fiscal 1996, certain provisions of the February 1996 joint venture agreement
provided for shared control of the entity, and accordingly the entity should
have been accounted for under the equity method of accounting. However, the
Company has consolidated the entity in the accompanying fiscal 1996 financial
statements for presentation purposes as the effect of using the consolidation
method is not material. In January 1997, the respective Boards of Directors of
the Company and the minority shareholder of GenCan reached agreement on the
terms and conditions of and signed a memorandum of understanding for the
purchase by the Company of the 49% minority shares of GenCan in exchange for
675,000 shares of Common Stock of the Company (valued at approximately $3.25
per share). In February 1997, the Company issued 675,000 shares of Common
Stock to the minority shareholder in accordance with the terms of the January
agreement. In connection with this acquisition, which has been accounted for
as a purchase, the Company has allocated the excess purchase price over the
fair value of the net assets acquired, approximately $2 million, to goodwill.
The Company will amortize this intangible asset on a straight-line basis over
84 months, which is its estimated expected useful life. On the basis of a pro
forma consolidation as if the acquisition had taken place in February 1996,
revenue would not have changed, net income and net income per share would have
been $469,000 and $0.02, respectively, for the nine month period ended March
31, 1997 and net loss and net loss per share would have been $3.5 million and
$0.19, respectively, for the year ended June 30, 1996.

13. INTERNATIONAL OPERATIONS AND MAJOR CUSTOMERS

Major Customers

The following customers accounted for 10% or more of total revenues in the
periods indicated:

<TABLE>
<CAPTION>
FOR THE
NINE MONTHS
FOR THE YEARS ENDED ENDED
JUNE 30, MARCH 31,
---------------------- ------------
1994 1995 1996 1996 1997
------ ------ ------ ----- -----
<S> <C> <C> <C> <C> <C>
Customer A.............................. 26.5% * * * *
Customer B.............................. * 11.2% * * *
Customer C.............................. * 12.8% * * *
Customer D.............................. * 11.1% 10.2% * *
Customer E.............................. * * 10.8% * *
Customer F.............................. * * 10.0% 16.6% *
Customer G.............................. * * * 11.7% 16.3%
</TABLE>
- --------
*Less than 10% of total revenues

F-19
<PAGE>

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(CONTINUED)

International Operations

A summary of the Company's operations by geographic area is presented below
(in thousands):

<TABLE>
<CAPTION>
FOR THE
FOR THE FISCAL YEARS ENDED NINE MONTHS ENDED
JUNE 30, MARCH 31,
----------------------------- ------------------
1994 1995 1996 1996 1997
-------- -------- --------- -------- --------
<S> <C> <C> <C> <C> <C>
Revenues from unaffiliated
customers:
United States............ $ 1,598 $ 3,664 $ 6,475 $ 3,372 $ 15,090
Canada................... 134 548 955 281 2,404
Europe................... -- 268 1,889 1,963 4,497
-------- -------- --------- -------- --------
$ 1,732 $ 4,480 $ 9,319 $ 5,616 $ 21,991
Intercompany revenues
between geographic areas:
United States............ $ -- $ -- $ 1,013 $ -- $ 1,922
Canada................... -- -- -- -- --
Europe................... -- -- -- -- --
Eliminations............. -- -- (1,013) -- (1,922)
-------- -------- --------- -------- --------
$ -- $ -- $ -- $ -- $ --
Operating income (loss):
United States............ $ (160) $ 158 $ (3,011) $ (3,274) $ 985
Canada................... -- -- (252) (118) (372)
Europe................... -- 20 21 836 598
Eliminations............. -- (18) 3 -- (556)
-------- -------- --------- -------- --------
$ (160) $ 160 $ (3,239) $ (2,556) $ 655
Identifiable assets:
United States............ $ 689 $ 2,184 $ 11,898 $ 1,279 $ 29,880
Canada................... -- -- 627 440 2,458
Europe................... -- 432 2,959 2,107 3,593
Eliminations............. -- (360) (3,523) (1,148) (4,916)
-------- -------- --------- -------- --------
$ 689 $ 2,256 $ 11,961 $ 2,678 $ 31,015
</TABLE>

The information presented above may not be indicative of results if the
geographic areas were independent organizations. Intercompany transactions are
made at established transfer prices.

Revenues generated from international sales of the Company's products, which
includes export shipments originating in the United States to unaffiliated
customers and sales to unaffiliated customers from the Company's foreign
offices, represented 40.6%, 30.9% and 36.2% of total revenues in fiscal 1994,
1995 and 1996, respectively, and represented 48.6% and 36.0% of total revenues
in the nine months ended March 31, 1996 and 1997, respectively.

F-20
<PAGE>

UNDERWRITING

Subject to the terms and conditions of the Underwriting Agreement, the
Company and the Selling Shareholders have agreed to sell to each of the
Underwriters named below, and each of such Underwriters, for whom Goldman,
Sachs & Co., Lehman Brothers Inc. and Robertson, Stephens & Company LLC are
acting as representatives, has severally agreed to purchase from the Company
and the Selling Shareholders, the respective number of shares of Common Stock
set forth opposite its name below:

<TABLE>
<CAPTION>
NUMBER OF SHARES
UNDERWRITER OF COMMON STOCK
----------- ----------------
<S> <C>
Goldman, Sachs & Co. ....................................... 576,668
Lehman Brothers Inc......................................... 576,666
Robertson, Stephens & Company LLC........................... 576,666
Cowen & Company............................................. 71,000
A.G. Edwards & Sons, Inc.................................... 71,000
EVEREN Securities, Inc...................................... 71,000
Hambrecht & Quist LLC....................................... 71,000
Edward D. Jones & Co., L.P.................................. 43,000
Legg Mason Wood Walker, Incorporated........................ 43,000
Needham & Company, Inc...................................... 43,000
Oppenheimer & Co., Inc. .................................... 71,000
Prudential Securities Incorporated.......................... 71,000
SoundView Financial Group, Inc.............................. 43,000
Stephens Inc. .............................................. 43,000
Sutro & Co. Incorporated.................................... 43,000
Van Kasper & Company........................................ 43,000
Wessels, Arnold & Henderson, L.L.C.......................... 43,000
---------
Total................................................... 2,500,000
=========
</TABLE>

Under the terms and conditions of the Underwriting Agreement, the
Underwriters are committed to take and pay for all of the shares offered
hereby, if any are taken.

The Underwriters propose to offer the shares of Common Stock in part
directly to the public at the initial public offering price set forth on the
cover page of this Prospectus and in part to certain securities dealers at
such price less a concession of $0.70 per share. The Underwriters may allow,
and such dealers may reallow, a concession not in excess of $0.10 per share to
certain brokers and dealers. After the shares of Common Stock are released for
sale to the public, this offering price and other selling terms may from time
to time be varied by the representatives.

The Company has granted the Underwriters an option exercisable for 30 days
after the date of this Prospectus to purchase up to an aggregate of 375,000
additional shares of Common Stock to cover over-allotments, if any. If the
Underwriters exercise their over-allotment option, the Underwriters have
severally agreed, subject to certain conditions, to purchase approximately the
same percentage thereof that the number of shares to be purchased by each of
them, as shown in the foregoing table, bears to the 2,500,000 shares of Common
Stock offered.

The Company and its officers, directors and certain shareholders have agreed
that, during the period beginning from the date of this Prospectus and
continuing to and including the date 180 days after the date of the
Prospectus, they will not, subject to certain exceptions, offer, sell,
contract to sell, grant an option to sell, transfer or otherwise dispose of
any securities of the Company without the prior written consent of the
representatives of the Underwriters.

U-1
<PAGE>

The representatives of the Underwriters have informed the Company that they
do not expect sales to accounts over which the Underwriters exercise
discretionary authority to exceed five percent of the total number of shares
of Common Stock offered by them.

Prior to this offering, there has been no public market for the Common
Stock. The initial public offering price was negotiated between the Company
and the representatives of the Underwriters. Among the factors considered in
determining the initial public offering price of the Common Stock, in addition
to prevailing market conditions, was the Company's historical performance,
estimates of the business potential and earnings prospects of the Company, an
assessment of the Company's management and the consideration of the above
factors in relation to market valuations of companies in related businesses.

The Common Stock has been approved for quotation on the Nasdaq National
Market under the symbol "GCTI".

The Company and the Selling Shareholders have agreed to indemnify the
several Underwriters against certain liabilities, including liabilities under
the Securities Act.

Lehman Brothers Inc., one of the Representatives of the Underwriters,
performed certain consulting services for the Company in connection with the
Company's Series C Preferred Stock financing.

In connection with this offering, the Underwriters may purchase and sell the
Common Stock in the open market. These transactions may include over-allotment
and stabilizing transactions and purchases to cover syndicate short positions
created in connection with this offering. Stabilizing transactions consist of
certain bids or purchases for the purpose of preventing or retarding a decline
in the market price of the Common Stock; and syndicate short positions involve
the sale by the Underwriters of a greater number of shares of Common Stock
than they are required to purchase from the Company in this offering. The
Underwriters also may impose a penalty bid, whereby selling concessions
allowed to syndicate members or other broker-dealers in respect of the
securities sold in this offering for their account may be reclaimed by the
syndicate if such securities are repurchased by the syndicate in stabilizing
or covering transactions. These activities may stabilize, maintain or
otherwise affect the market price of the securities, which may be higher than
the price that might otherwise prevail in the open market; and these
activities, if commenced, may be discontinued at any time. These transactions
may be effected on the Nasdaq Stock Market, in the over-the-counter market or
otherwise.

U-2
<PAGE>

GLOSSARY

ACD Automatic Call Distributor. Telephone equipment that can
perform various functions related to call management
operations, such as call prioritization, call distribution,
agent management and reporting.

ANI Automatic Number Identification. A service provided by
telephone companies that provides information about the
caller, such as the calling party's telephone number.

Call center A place (physical or virtual) where calls are received and
placed. A traditional call center is comprised of customer
service representatives, agents and operators that handle
incoming calls from customers and other outside parties, as
well as outgoing call programs for tele-marketing and other
purposes. For many organizations, the call center is a
primary point of contact for customers into the
organization.

Caller ID The identity of a call, typically by telephone number, as
transmitted by the telephone network. May also include other
call data such as the name of the caller. This is performed
differently than ANI.

DNIS Dialed Number Identification Service. DNIS is a feature of
800 and 900 lines that provides the telephone number that
the caller dialed to reach the attached telephone system.

inbound/outbound/ Inbound call management refers to the management of calls
blended call coming into an organization. Outbound call management refers
management to the management of calls originating from the organization
(such as a tele-marketing campaign or survey). Blended call
management refers to the combination of both inbound and
outbound call management.

ISV Independent Software Vendor.

IVR Interactive Voice Response. An IVR system is telephone
equipment that interprets commands from touchtone telephones
and communicates through digitized voice to the caller.

NSP Network service provider. A telephone carrier such as AT&T,
BT, MCI or Sprint.

OEM Original Equipment Manufacturer.

PBX Private Branch Exchange. An in-house telephone switch that
is privately owned by an organization rather than by the
telephone company.

SNMP Simple Network Management Protocol. A network management
protocol for handling faults and configurations of devices
attached to a network.

SOHO Small office/home office.

SS7 Signaling System 7. An international standard protocol for
signaling within a telephone network.

SSL Secure Socket Layer. An SSL protocol enables the use of
certain security measures for the transmission of data.

TCP/IP Transmission Control Protocol/Internet Program. A set of
protocols designed to link dissimilar computers across many
kinds of networks. Consists of several layers, including
TCP, which governs the exchange of sequential data, and IP
(Internet Protocol), which governs Internet addressing
protocols.

VAR Value Added Reseller.

G-1
<PAGE>

- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------

NO PERSON HAS BEEN AUTHORIZED TO GIVE ANY INFORMATION OR TO MAKE ANY REPRE-
SENTATIONS OTHER THAN THOSE CONTAINED IN THIS PROSPECTUS, AND, IF GIVEN OR
MADE, SUCH INFORMATION OR REPRESENTATIONS MUST NOT BE RELIED UPON AS HAVING
BEEN AUTHORIZED. THIS PROSPECTUS DOES NOT CONSTITUTE AN OFFER TO SELL OR THE
SOLICITATION OF AN OFFER TO BUY ANY SECURITIES OTHER THAN THE SECURITIES TO
WHICH IT RELATES OR AN OFFER TO SELL OR THE SOLICITATION OF AN OFFER TO BUY
SUCH SECURITIES IN ANY CIRCUMSTANCES IN WHICH SUCH OFFER OR SOLICITATION IS
UNLAWFUL. NEITHER THE DELIVERY OF THIS PROSPECTUS NOR ANY SALE MADE HEREUNDER
SHALL, UNDER ANY CIRCUMSTANCES, CREATE ANY IMPLICATION THAT THERE HAS BEEN NO
CHANGE IN THE AFFAIRS OF THE COMPANY SINCE THE DATE HEREOF OR THAT THE INFOR-
MATION CONTAINED HEREIN IS CORRECT AS OF ANY TIME SUBSEQUENT TO ITS DATE.

-----------

TABLE OF CONTENTS

<TABLE>
<CAPTION>
PAGE
----
<S> <C>
Prospectus Summary........................................................ 3
Risk Factors.............................................................. 6
The Company............................................................... 18
Use of Proceeds........................................................... 18
Dividend Policy........................................................... 18
Dilution.................................................................. 19
Capitalization............................................................ 20
Selected Consolidated Financial Data...................................... 21
Management's Discussion and Analysis of Financial Condition and Results of
Operations............................................................... 22
Business.................................................................. 30
Management................................................................ 46
Certain Transactions...................................................... 55
Principal and Selling Shareholders........................................ 56
Description of Capital Stock.............................................. 58
Shares Eligible for Future Sale........................................... 60
Legal Matters............................................................. 61
Experts................................................................... 61
Change in Independent Public Accountants.................................. 61
Additional Information.................................................... 62
Special Note Regarding Forward-Looking Statements......................... 62
Financial Statements...................................................... F-1
Underwriting.............................................................. U-1
Glossary.................................................................. G-1
</TABLE>

THROUGH AND INCLUDING JULY 11, 1997 (THE 25TH DAY AFTER THE DATE OF THIS
PROSPECTUS), ALL DEALERS EFFECTING TRANSACTIONS IN THE COMMON STOCK, WHETHER
OR NOT PARTICIPATING IN THIS DISTRIBUTION, MAY BE REQUIRED TO DELIVER A PRO-
SPECTUS. THIS DELIVERY REQUIREMENT IS IN ADDITION TO THE OBLIGATION OF DEALERS
TO DELIVER A PROSPECTUS WHEN ACTING AS UNDERWRITERS AND WITH RESPECT TO THEIR
UNSOLD ALLOTMENTS OR SUBSCRIPTIONS.

- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------

2,500,000 SHARES

GENESYS
TELECOMMUNICATIONS
LABORATORIES, INC.

COMMON STOCK
(NO PAR VALUE)

-----------

[LOGO OF GENESYS
TELECOMMUNICATIONS
LABORATORIES, INC.]

-----------

GOLDMAN, SACHS & CO.

LEHMAN BROTHERS

ROBERTSON, STEPHENS & COMPANY

REPRESENTATIVES OF THE UNDERWRITERS

- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------