CROSSWORLDS SOFTWARE INC
S-1/A, 2000-05-23
PREPACKAGED SOFTWARE
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<PAGE>


   As filed with the Securities and Exchange Commission on May 23, 2000
                                                     Registration No. 333-96055

- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------
                      SECURITIES AND EXCHANGE COMMISSION
                             Washington, DC 20549

                                ---------------

                             AMENDMENT NO. 6
                                      TO
                                   FORM S-1
                            REGISTRATION STATEMENT
                                     Under
                          The Securities Act of 1933

                                ---------------
                          CROSSWORLDS SOFTWARE, INC.
            (Exact Name of Registrant as Specified in Its Charter)

                                ---------------

<TABLE>
 <S>                              <C>                            <C>
            Delaware                           7372                        94-3240149
(State or Other Jurisdiction of    (Primary Standard Industrial         (I.R.S. Employer
 Incorporation or Organization)    Classification Code Number)       Identification Number)
</TABLE>

                       577 Airport Boulevard, Suite 800
                             Burlingame, CA 94010
                                (650) 685-9000
  (Address, Including Zip Code, and Telephone Number, Including Area Code, of
                   Registrant's Principal Executive Offices)

                                ---------------

                                 Mark R. Kent
                            Chief Financial Officer
                       577 Airport Boulevard, Suite 800
                             Burlingame, CA 94010
                                (650) 685-9000
 (Name, Address Including Zip Code, and Telephone Number Including Area Code,
                             of Agent For Service)

                                ---------------

                                  Copies to:
<TABLE>
<S>                                            <C>
               Jon E. Gavenman                                  Neil Wolff
              Kevin G. Montler                                John Y. Sasaki
                Eric M. Bowen                                  Jon P. Layman
              Venture Law Group                      Wilson Sonsini Goodrich & Rosati
         A Professional Corporation                      Professional Corporation
             2800 Sand Hill Road                            650 Page Mill Road
            Menlo Park, CA 94025                            Palo Alto, CA 94304
               (650) 854-4488                                 (650) 493-9300
</TABLE>

                                ---------------

       Approximate date of commencement of proposed sale to the public:
     As soon as practicable after the effective date of this Registration
                                  Statement.

                                ---------------

   If any of the securities being registered on this form are to be offered on
a delayed or continuous basis pursuant to Rule 415 under the Securities Act of
1933 (the "Securities Act"), check the following box. [_]

   If this form is filed to register additional securities for an offering
pursuant to Rule 462(b) under the Securities Act, please check the following
box and list the Securities Act registration statement number of the earlier
effective registration statement for the same offering. [_]

   If this form is a post-effective amendment filed pursuant to Rule 462(c)
under the Securities Act, check the following box and list the Securities Act
registration statement number of the earlier effective registration statement
for the same offering. [_]

   If this form is a post-effective amendment filed pursuant to Rule 462(d)
under the Securities Act, check the following box and list the Securities Act
registration statement number of the earlier effective registration statement
for the same offering. [_]

   If delivery of the prospectus is expected to be made pursuant to Rule 434,
please check the following box. [_]

                        CALCULATION OF REGISTRATION FEE
- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------
<TABLE>
<CAPTION>
                                                         Proposed    Proposed Maximum
                                                         Maximum        Aggregate
        Title Of Each Class Of          Amount To Be  Offering Price     Offering          Amount Of
     Securities To Be Registered       Registered(1)   Per Share(2)      Price(2)     Registration Fee (3)
- ----------------------------------------------------------------------------------------------------------
<S>                                    <C>            <C>            <C>              <C>
Common Stock, par value $0.001.......    4,600,000        $16.00       $73,600,000          $19,431
- ----------------------------------------------------------------------------------------------------------
</TABLE>
- -------------------------------------------------------------------------------
(1) Includes 600,000 shares of common stock issuable upon exercise of the
    underwriters' over-allotment option.
(2) Estimated solely for the purpose of computing the amount of the
    registration fee pursuant to Rule 457(a) under the Securities Act.
(3) Fees previously paid.

   The Registrant hereby amends this Registration Statement on such date or
dates as may be necessary to delay its effective date until the Registrant
shall file a further amendment which specifically states that this
Registration Statement shall thereafter become effective in accordance with
Section 8(a) of the Securities Act of 1933 or until this Registration
Statement shall become effective on such date as the Commission, acting
pursuant to said Section 8(a), may determine.

- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------
<PAGE>

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
+The information in this preliminary prospectus is not complete and may be     +
+changed. We may not sell these securities until the registration statement    +
+filed with the Securities and Exchange Commission becomes effective. This     +
+preliminary prospectus is not an offer to sell these securities and we are    +
+not soliciting offers to buy these securities in any state where the offer or +
+sale is not permitted.                                                        +
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

                 SUBJECT TO COMPLETION, DATED MAY 23, 2000

PROSPECTUS

                                4,000,000 Shares

               [LOGO OF CROSSWORLDS SOFTWARE, INC. APPEARS HERE]

                                  Common Stock

  CrossWorlds Software, Inc. is offering 4,000,000 shares of its common stock.
This is our initial public offering. We anticipate that the initial public
offering price will be between $14.00 and $16.00 per share.

                                  -----------

  Before this offering, there has been no public market for our common stock.
We have applied to have our common stock approved for quotation on the Nasdaq
National Market under the symbol CWLD.

                                  -----------

<TABLE>
<CAPTION>
                                                              Per Share  Total
                                                              ---------  -----
<S>                                                           <C>       <C>
Initial public offering price................................  $        $
Underwriting discounts and commission........................  $        $
Proceeds, before expenses, to CrossWorlds....................  $        $
</TABLE>

  CrossWorlds has granted the underwriters on option for a period of 30 days to
purchase up to 600,000 additional shares of common stock.

                                  -----------


 Investing in our common stock involves risks. See "Risk Factors" beginning on
                                    page 8.


                                  -----------

  The Securities and Exchange Commission and state securities regulators have
not approved or disapproved of these securities or determined if this
prospectus is truthful or complete. Any representation to the contrary is a
criminal offense.

Chase H&Q

            Dain Rauscher Wessels

                                                      Thomas Weisel Partners LLC

Prospectus dated       , 2000
<PAGE>

[DESCRIPTION OF COLOR ARTWORK]

  The inside front cover contains artwork showing CrossWorlds' e-Business
Infrastructure Software. Our eBusiness Infrastructure is represented by a
circle that is encompassing seven squares that represent business functions.
The seven squares are, from left to right, Manufacturing, Procurement, Sales
and Distribution, Finance and Billing, Supply Chain Management, Customer
Service, and e-Business.

  Above the circle are the words CrossWorlds eBusiness Infrastructure. A thin
line connects the phrase to the top of the CrossWorlds circle.

  Below the circle is text that has the phrase "The CrossWorlds e-business
infrastructure platform integrates applications and business processes within
the enterprise and over the Internet with customers, suppliers, service
providers and business-to-business exchanges."

  Outside of the circle are four graphics. In the upper left corner are three
boxes representing suppliers, identified by the word Suppliers. In the upper
right corner are three cylinders representing customers, identified by the word
Customers. In the lower left corner are three cylinders representing outsourced
service providers, identified by the words Outsourced Service Providers. In the
lower right corner are three boxes representing business-to-business exchanges,
identified by the words Business-to-Business Exchanges. Each group of three
boxes and cylinders is connected to an Internet cloud by three pipes. Each
Internet cloud is connected to the CrossWorlds circle by three pipes. Each
Internet cloud has the word Internet in the middle of the cloud.
<PAGE>

                               TABLE OF CONTENTS

<TABLE>
<CAPTION>
                                                                          Page
                                                                          ----
<S>                                                                       <C>
Prospectus Summary.......................................................   4
Risk Factors.............................................................   8
You Should Not Rely on Forward-Looking Statements Because They Are
 Inherently Uncertain....................................................  16
Use of Proceeds..........................................................  16
Dividend Policy..........................................................  16
Capitalization...........................................................  17
Dilution.................................................................  19
Selected Consolidated Financial Data.....................................  21
Management's Discussion and Analysis of Financial Condition and Results
 of Operations...........................................................  23
Business.................................................................  34
Management...............................................................  52
Related Party Transactions...............................................  64
Principal Stockholders...................................................  69
Private Placement........................................................  70
Description of Capital Stock.............................................  71
Shares Eligible for Future Sale..........................................  73
Underwriting.............................................................  75
Legal Matters............................................................  78
Experts..................................................................  78
Additional Information Available to You..................................  78
Index to Consolidated Financial Statements............................... F-1
</TABLE>

                               ----------------

                                       3
<PAGE>

                               PROSPECTUS SUMMARY

  This summary highlights information contained elsewhere in this prospectus.
This summary does not contain all the information you should consider before
buying shares in the offering. You should read the entire prospectus carefully.
Unless otherwise indicated, this prospectus assumes that:

  .  the underwriters have not exercised their option to purchase additional
     shares,

  .  all shares of preferred stock have been automatically converted into
     shares of common stock and

  .  the sale of 795,094 shares of common stock in a private placement will
     close at the same time as this offering at an assumed public offering
     price of $15.00 less the underwriting discount.

  As used in this prospectus, references to we, our, us and CrossWorlds refer
to CrossWorlds Software, Inc., its predecessors and its consolidated
subsidiaries and not to the underwriters.

                           CrossWorlds Software, Inc.

 Who We Are

  We provide e-business infrastructure software that enables the integration
and automation of business processes within companies and among their customers
and suppliers using the Internet. Our products help traditional and new
businesses use the Internet to reduce information technology costs, increase
productivity, improve responsiveness to customer demands and enhance overall
competitiveness.

 Our Market

  We believe that the market for e-business infrastructure software is
comprised of the market for e-business software and the related market for
enterprise application integration software. We believe that many of the
software products offered by participants in these markets lack key elements of
a complete e-business infrastructure solution. Examples of these missing
elements include:

  .  business process support,

  .  architectural flexibility and

  .  the ability to support e-business strategies.

 Our Products

  We provide pre-built connectivity solutions for common technology
environments and leading e-business and enterprise applications. We offer pre-
built business process modules to support many of the common integration
requirements of companies in our target markets. Our products are based on a
scalable architecture that meets the integration requirements of large
companies and trading networks. We also provide a set of tools that allow our
customers to customize their integration solution to address their unique e-
business requirements.

 Our Strategy

  Our product strategy is to expand our support for e-business applications and
technologies, build connectivity for additional enterprise applications and
expand our set of pre-built business process integration modules. Our sales
strategy is to sell our products to companies in selected industries, including
technology, industrial manufacturing, process manufacturing and
telecommunications. We intend to expand our partnerships with IBM, SAP AG and
global systems integrators through technology sharing and cooperative marketing
and sales to support our strategies. We expect our systems integrator partners
to provide an increasing portion of the implementation services for our
products.

                                       4
<PAGE>


 Our Customers

  Since late 1997, when we shipped our first product, we have licensed our
products to 50 customers, including Applied Materials, Inc., Delphi Automotive
Systems, E.I. DuPont de Nemours and Company, Ingersoll-Rand Company, Nortel
Networks Corporation, Siemens AG, Solar Turbines, Inc., a wholly owned
subsidiary of Caterpillar Inc., and U S WEST.

 How to Contact Us

  CrossWorlds Software, Inc. was incorporated in Delaware in March 1996. Our
principal executive offices are located at 577 Airport Boulevard, Suite 800,
Burlingame, California 94010, and our telephone number is (650) 685-9000.

                                       5
<PAGE>

                                  The Offering

<TABLE>
<S>                              <C>
Common stock offered by
 CrossWorlds Software, Inc.....   4,000,000 shares
Common stock offered in a
 private placement to be closed
 at the same time as this
 offering......................     795,094 shares
Common stock outstanding after
 this offering.................  24,817,766 shares
Use of proceeds................  Working capital and general corporate purposes.
Proposed Nasdaq National Market
 symbol........................  CWLD
</TABLE>

  The number of shares of common stock to be outstanding after this offering is
based on the number of shares outstanding as of March 31, 2000, and excludes:

  . 7,427,997 shares of common stock issuable upon exercise of stock options
    outstanding on March 31, 2000 at a weighted average exercise price of
    $6.60 per share;

  . 702,588 shares of common stock reserved for future issuance under our
    stock option plan and executive stock plan and

  . 444,255 shares of common stock issuable upon exercise of warrants
    outstanding on March 31, 2000 at a weighted average exercise price of
    $7.38 per share.

  In January 2000, our board of directors approved changes to our stock option
plan reserves. Effective on the date of completion of this offering, the shares
reserved for future issuance under our stock option plans will equal:

  . 1997 stock plan: 3,000,000 shares.

  . 2000 employee stock purchase plan: 750,000 shares.

  . 2000 directors' stock option plan: 300,000 shares.

These share reserves replace any stock option reserves existing immediately
before the date of completion of the offering, which totalled 702,588 shares on
March 31, 2000.

                                       6
<PAGE>

                   Summary Consolidated Financial Information

<TABLE>
<CAPTION>
                                                               Three Months
                                Year Ended December 31,      Ended March 31,
                               ----------------------------  -----------------
                                 1997      1998      1999     1999      2000
                               --------  --------  --------  -------  --------
                                  (in thousands, except per share data)
<S>                            <C>       <C>       <C>       <C>      <C>
Consolidated Statement of
 Operations Data:
  Revenue..................... $  1,108  $  7,706  $ 19,094  $ 3,636  $  7,698
  Operating loss..............  (14,118)  (41,853)  (36,274)  (6,971)  (10,475)
  Net loss....................  (13,952)  (41,374)  (38,186)  (7,262)  (10,858)
  Pro forma basic and diluted
   net loss per share......... $  (1.70) $  (3.55) $  (2.38) $ (0.55) $  (0.55)

  Weighted average shares used
   in pro forma per share
   computation................    8,201    11,641    16,062   13,151    19,723
</TABLE>

Revenue Recognition

<TABLE>
<CAPTION>
 Revenue Type                                 Method of Recognition
 ------------                                 ---------------------
 <C>                                          <S>
 Software license revenue.................... Percentage-of-completion method
                                              over the project implementation
                                              cycles, typically three to nine
                                              months.

 Consulting and service revenue.............. As services are performed.

 Maintenance revenue from customer support
  and product upgrades, including maintenance Ratably over the term of the
  bundled with original software licenses.... maintenance agreement.
</TABLE>

  Weighted average shares used in computing pro forma basic and diluted net
loss per share includes the shares used in computing basic and diluted net loss
per share adjusted for the conversion of preferred stock to common stock, as if
the conversion occurred at the date of original issuance.

<TABLE>
<CAPTION>
                                                             March 31, 2000
                                                           --------------------
                                                           Actual   As Adjusted
                                                           -------  -----------
                                                             (in thousands)
<S>                                                        <C>      <C>
Consolidated Balance Sheet Data:
  Cash and cash equivalents............................... $ 8,722    $74,414
  Working capital (deficit)...............................  (8,827)    56,865
  Total assets............................................  28,677     94,369
  Deferred revenue........................................  17,616     17,616
  Long-term debt and capital lease obligations, less
   current portion........................................   2,818      2,818
  Total stockholders' equity (deficit)....................  (7,698)    57,994
</TABLE>

  Deferred revenue consists primarily of the unrecognized portion of license
and maintenance sales contracts. Our deferred revenue balance or changes in
that balance may not be indicative of our total backlog or changes in the
ordering patterns of our customers.

  The consolidated balance sheet data as of March 31, 2000 is presented on an
actual basis and on an as adjusted basis. The as adjusted balance sheet data
reflects the sale of 795,094 shares of common stock in a private placement at
the assumed initial public offering price of $15.00 per share less the
underwriting discount that will close at the same time as this offering and the
sale of 4,000,000 shares of common stock offered at an assumed initial public
offering price of $15.00 per share less the underwriting discount and the
estimated offering expenses.


                                       7
<PAGE>

                                  RISK FACTORS

  You should carefully consider the risks and uncertainties described below
before making an investment decision. Any of the risks described below could
seriously harm our business, financial condition or operating results. This
could cause the trading price of our common stock to decline, and you may lose
all or part of your investment.

                     Risks Related to CrossWorlds' Business

Because of our limited operating history, it is difficult for us to predict and
plan for challenges. As a result, our future performance may be harmed.

  We were incorporated in March 1996 and shipped our first products in November
1997. Because our operating history is limited, our future operating results
and our future stock price are difficult to predict. We may not foresee trends
that may emerge and harm our business, and we cannot forecast operating
expenses based on our historical results. It is also difficult to plan to meet
the challenges we face in the future, specifically:

  . expanding our customer base;

  . competing effectively with:

     .internal information technology departments of potential customers,

     .systems integrators that develop customized solutions and

     .other software vendors that offer e-business infrastructure products
        and

  . managing expanding operations--specifically our ability to install
    management information and control systems in an efficient and timely
    manner.

Also, there is little financial data that you can use to evaluate our business.

We have a history of losses, we expect future losses, and we may never achieve
profitability.

  We have experienced operating losses in each quarterly and annual period
since March 1996. We may never achieve profitability. Despite our history of
losses, we believe it is vital to our future success that we increase our
research and development and sales and marketing expenses. If expenditures
related to the expansion of our operations are not accompanied or shortly
followed by significantly increased revenue, our losses could be even greater
than expected until we are able to delay or reduce these expenditures. For
example, during 1998 we increased our operating expenses significantly,
particularly sales and marketing expenses, based on our expectations of revenue
growth that did not materialize as quickly as anticipated. These increased
expense levels harmed our operating results for that period. We incurred a net
loss of $15.5 million from March 1996 through December 31, 1997 against revenue
of $1.1 million. We incurred a net loss of $41.4 million for the year ended
December 31, 1998 against revenue of $7.7 million. We incurred a net loss of
$38.2 million for the year ended December 31, 1999 against revenue of $19.1
million. We incurred a net loss of $10.9 million for the three months ended
March 31, 2000 against revenue of $7.7 million. At March 31, 2000, we had an
accumulated deficit of approximately $106.0 million. We may not be able to
increase our revenue in the future. As a result, we expect to incur significant
losses in the future, and we may never achieve profitability.

Because our quarterly revenue fluctuates significantly due to the nature of our
sales cycles, we may disappoint investors' expectations or may not fulfill the
expectations of the financial markets or financial analysts, which could cause
our stock price to decline.

  Our sales cycle causes unpredictable fluctuations in our revenue which could
adversely affect the value of your investment. Our sales cycle varies typically
from two to nine months because:

  .  our e-business infrastructure solutions are expensive, with a median
     selling price of approximately $530,000 comprised of licensing fees and
     service fees,

                                       8
<PAGE>

  .  our products are complex and to generate sales we must spend a
     significant amount of time educating our potential customers about the
     uses and benefits of our products and

  .  some of our prospective customers evaluate our products on a trial basis
     before entering a sales contract.

This lengthy sales cycle makes it difficult to predict the quarter in which
expected orders will occur. Delays in the execution of orders could cause some
or all of the licensing fee revenue from those orders to be shifted from the
expected quarter to a subsequent quarter or quarters.

Because our quarterly revenue fluctuates significantly due to the nature of our
product implementations, we may disappoint investors, which could cause our
stock price to decline.

  We generally recognize license revenue from orders on a percentage-of-
completion basis as the customer reaches milestones in their implementation of
our products. We also recognize services revenue as we perform implementation
services. As a consequence, the timing of our revenue depends on the continued
progress of our customers' implementation cycles. Each customer has unique
integration requirements and, because our products are complex, we must
integrate a variety of enterprise applications in each implementation. Our
product implementation schedules can take three to nine months or more and span
multiple quarterly periods. If we fail to achieve continued progress on
anticipated implementation schedules, or our customers delay, suspend or
terminate their implementation efforts, we may not recognize the expected
revenue on these orders until subsequent quarters, if at all.

Because a substantial majority of our revenue has been derived from a small
number of selected industries, a decline in demand for our software in these
industries could hurt our operations.

  We derive a large majority of our revenue to date from sales of our software
and related services to customers in the telecommunications industry and the
manufacturing industry. Any significant decline in the demand for, and market
acceptance of, our software in these industries could hurt the results of our
operations. As of March 31, 2000, we had 50 customers. 23 customers are in the
manufacturing industry and 15 customers are in the telecommunications industry.
Sales of products to customers in the manufacturing and telecommunications
industries accounted for approximately 72% of our revenue in 1997,
approximately 96% of our revenue in 1998, approximately 90% of our revenue in
1999 and approximately 75% of our revenue for the three months ended March 31,
2000. We expect that sales of our software and related services to customers in
these industries will account for a majority of our revenue over the next
twelve months.

We derive our revenue from a small number of customers, and our revenue could
decline if we lose a major customer.

  We have generated a substantial portion of our revenue from a limited number
of customers. We expect that a small number of customers will continue to
account for a substantial portion of our revenue. Many of our current customers
will continue to provide a substantial portion of our revenue through
additional license, implementation services and maintenance fees. In 1999, one
customer accounted for more than 21% of our revenue and six customers
collectively accounted for more than 50% of our revenue. The loss of even one
customer could have a material adverse effect on our revenue.

If we are unable to increase software license revenue as a proportion of our
overall revenue, our gross margins and profitability could be harmed.

  We believe that increasing our software license revenue as a proportion of
overall revenue is essential to achieve and maintain profitability. To achieve
this goal, we plan to further develop our relationships with systems
integrators to have them perform a majority of the consulting services for our
products. If we are unable to adequately train systems integrators to provide
services for our products, or if systems integrators do not devote resources to
providing services for our products, it will be significantly more difficult
for us to increase software license revenue as a portion of overall revenue,
thus limiting our ability to increase gross margins and profitability.

                                       9
<PAGE>

Our revenue will likely decline or slow if we do not develop and maintain
successful relationships with systems integrators.

  We engage in joint sales, marketing and implementation efforts with a number
of systems integrators including Deloitte Consulting, PricewaterhouseCoopers
and CSC Consulting. In many cases, these parties have extensive relationships
with our existing and potential customers and influence the decisions of these
customers. We rely on these firms to:

  .  recommend our products during the evaluation stage of the purchasing
     process,

  .  to refer prospective customers to us and

  .  to provide access to customers' executive-level decision makers.

If systems integrators are not appropriately trained to implement our products,
our reputation with existing and prospective customers could be harmed. Our
failure to establish or maintain these relationships could significantly harm
our ability to license and successfully implement our e-business infrastructure
software products. Our competitors may have stronger relationships with some
systems integrators and as a result, those systems integrators may be more
likely to recommend competitors' products.

If we are unable to compete in the market for business integration solutions,
we may lose sales and may be forced to lower our prices, which would cause a
decline in our revenue.

  The market for our products is intensely competitive. It is expected to
become increasingly competitive as current competitors enhance and expand their
product offerings and new competitors enter the market. Competition could
result in:

  .  price reductions,

  .  reduced gross margins and

  .  loss of market share.

Any one of these results could significantly reduce our future revenues. Our
current competitors include a number of companies offering alternative e-
business infrastructure solutions.

  To date, we have faced competition from:

  .  internal information technology departments of potential customers,

  .  systems integrators and other information technology service providers
     and

  .  software vendors targeting one or more segments of our market including
     Vitria Technology, Inc., Software Technologies Corporation and TIBCO
     Software, Inc.

  It is also possible that alliances among competitors or new competitors,
including Oracle Corporation, Microsoft or IBM, may emerge and rapidly acquire
significant market share.

We depend on technology licensed to us by third parties. If we lose our right
to use licensed technology, our revenue could be harmed and our costs could
increase.

  Our software products incorporate technology licensed to us by third parties,
currently BEA Systems, IBM and Inprise/Borland Corporation, which provides
important messaging and other functionality. We depend on these third parties
to deliver and support reliable products, and to enhance their products in
response to industry trends and other technological changes. Any interruption
in the supply of our licensed software or increases in the pricing of these
licenses could harm our business by disrupting our operations, increasing our
costs, delaying our sales and hindering our ability to support our existing
customers.

                                       10
<PAGE>

                                 Industry Risks

The loss of, or inability to attract, senior management and other key personnel
could harm our business and decrease the value of your investment.

  Our future success depends on the skills, experience and performance of our
senior management team and other key personnel, and their ability to operate
effectively, both individually and as a group. The intense competition for
qualified personnel in our industry and geographic region could harm our
ability to replace any of the members of our senior management team if we were
to lose their services in the future. If we do not succeed in attracting new
management and key personnel, or retaining and motivating existing management
and key personnel, our business will be harmed. In particular, the services and
expertise of our senior management team could be difficult to replace.

Our success depends upon our sales, consulting, support and technical
personnel. If we fail to attract and retain these personnel, our business may
be unable to grow and revenues could decline.

  If we fail to retain and sufficiently expand our direct sales force, or our
consulting, customer support and technical staffs, we may not be able to
increase revenue or achieve increased market acceptance of our products. To
date, we have sold our products primarily through our direct sales force and
have supported our customers through our consulting and customer support staff.
Our technical personnel develop and maintain our new products and product
enhancements. We believe that attracting and retaining these personnel is
particularly difficult for us because:

  .  the market for e-business infrastructure software is still emerging,

  .  market acceptance of our products has not yet been achieved,

  .  the sales cycles for our products are lengthy and

  .  we must constantly produce new products and product enhancements to
     compete. Also, the high demand for qualified technical personnel in the
     San Francisco metropolitan area makes it difficult to attract and retain
     technical personnel.

Our recent growth has strained our existing resources. Any failure to manage
this growth may harm the value of your investment.


  Our recent growth has strained, and future growth may continue to strain, our
personnel, management systems and resources, which could harm our business. We
have grown from 111 employees as of December 31, 1997 to 235 employees as of
March 31, 2000. As of March 31, 2000, we have also opened 15 sales offices and
established five foreign subsidiaries. To effectively manage and support our
operations, we will be required to:

  . integrate, train, motivate and manage our work force;

  . continue to improve our operational, financial and management controls,
    reporting systems and procedures and

  . maintain close coordination among our executive, engineering, accounting,
    finance, marketing, sales and operations organizations.

If we fail to manage and support our operations, our business would be harmed
and our operating losses could increase.

                                       11
<PAGE>

Our management team has limited prior experience together and may not
effectively manage our operations.

  Three of our seven current executive officers, our president and chief
executive officer, senior vice president global services and senior vice
president global sales and marketing, joined us within the last 9 months. They
have limited prior experience working together and may not be effective working
together. Management ineffectiveness may disrupt our entire business operation,
distract our employees and impair our ability to execute our strategy.

Our international operations are expensive and challenging. If our
international operations do not perform as projected, our operating losses may
increase.

  We have committed significant resources to the opening of international
offices and the expansion of international sales and support channels in
advance of revenue. We expect to incur expenses for localizing our software for
foreign markets. If our international expansion strategy does not generate
sufficient revenue to offset these expenditures, our operating losses may
increase. Revenues from international sales represented:

  .  20% of total 1997 revenue,

  .  23% of total 1998 revenue,

  .  14% of total 1999 revenue and

  .  33% of total revenue for the three months ended March 31, 2000.

  We have limited experience in marketing, selling and distributing our
products and services internationally. In December 1998, we implemented
strategic decisions to cease our Asian and Australian operations because our
capital expenditures in those markets were not producing sufficient returns. As
we expand our international operations, we may allow payment in foreign
currencies and exposure to losses in foreign currency transactions would
increase as a result.

If we fail to adapt to the rapid technological change which characterizes our
market, we could lose market share or our products could become obsolete.

  The market for e-business infrastructure software is characterized by:

    . rapid technological change,

    . frequent new product introductions and enhancements,

    . uncertain product life cycles,

    . changing customer requirements and

    . evolving industry standards including Extensible Markup Language, or
      XML, and Secure Sockets Layer, or SSL.

The introduction of products embodying new technologies and the emergence of
new industry standards could quickly make our existing products obsolete and
unmarketable, which could harm our revenue. Our future success depends upon our
ability to develop and introduce a variety of new products and product
enhancements to address the increasingly sophisticated needs of our customers.

If our products do not work with multiple hardware, software and networking
platforms, some customers will not buy our products, and our revenue will
decline.

  We currently serve a customer base with a wide variety of constantly changing
hardware, software and networking platforms. If we are unable to provide and
support our products on these multiple platforms, some customers will not buy
our products and our business would be hurt. We may have lost potential sales
due to our products' inability to support multiple hardware and software
platforms.

                                       12
<PAGE>

If we are unable to build and maintain relationships with application software
vendors, we could be unable to create and maintain our connectivity products
and our revenue could be harmed.

  We have relationships with a number of application software vendors including
SAP, Oracle Corporation, Siebel Systems, Clarify Inc., Portal Software, Inc.,
and MetaSolv Software, Inc. These vendors provide access to their software and
documentation which enables us to develop connectivity solutions that are
compatible with their products. If these relationships are terminated or
restricted, or we are unsuccessful in establishing relationships with other
vendors, our ability to develop connectivity solutions to integrate new and
existing versions of these vendors' packaged enterprise applications would be
harmed.

Defects in or slow performance of our software products could diminish demand
for our products and cause costly liability, which would adversely affect our
operating results.

  Our software products may contain undetected errors or defects, especially
when first introduced or when new versions are released. Any errors, defects or
slow performance that is discovered could result in:

    . loss of revenue,

    . delay in market acceptance,

    . diversion of development resources,

    . distraction of management,

    . damage to our customer relationships or reputation,

    . increased service and warranty cost or

    . costly litigation defense.

We have previously discovered errors in our software after shipping the
software. These errors, when discovered by our customers, have impaired our
customer relationships. Any defects and errors found in our products could
cause customers to seek damages for loss of data, lost revenue, systems costs
or other harm they may suffer. These damages may be high because our software
products are critical to our customers' business operations. A successful
product liability claim brought against us could harm our business.

The cost and difficulties of implementing our products could significantly harm
our reputation, which may diminish our revenues.

  Our products are often implemented as part of complex, time consuming and
expensive projects. Some of our customers have experienced delays and
difficulties in implementing our products. Prolonged delays and difficulties
have impaired our customer relationships. In many cases, our customers must
interact with, modify or replace significant elements of their existing
computer systems. This complicates the implementation process. If our customers
are dissatisfied with the implementation process, our ability to license
further products to these customers could be harmed. Dissatisfied customers may
refuse to recommend our products to prospective customers.

Because our products could interfere with our customers' other software
applications and hardware, we may be subject to claims by these customers,
which may be costly and may not be adequately covered by insurance.

  Our e-business infrastructure products are integrated with our customers'
other software and their networks. Customers or others may bring product
liability or warranty claims based on damage to, or interference with, these
networks or applications. Any of these claims could result in costly litigation
or divert management's attention and resources. Our current insurance coverage
would likely be insufficient to protect us from all liability that may be
imposed under these types of claims.

                                       13
<PAGE>

Our failure to safeguard our intellectual property could reduce our revenues,
or cause us to incur costly litigation.

  The value of our software products arises from the intellectual property in
those products. We rely primarily on a combination of:

  .  patents,

  .  copyrights,

  .  trademarks,

  .  trade secret laws and

  .  contractual obligations with employees and third parties to protect the
     proprietary aspects of our technology.

The legal protection is limited. Unauthorized parties may copy aspects of our
products and obtain and use information that we believe is proprietary. Other
parties may breach confidentiality agreements or other protective contracts
they have made with us. The laws of many foreign countries do not protect our
intellectual property rights to the same extent as the laws of the United
States. Litigation may be necessary to enforce our intellectual property
rights. Intellectual property litigation has an uncertain outcome and could
result in substantial costs and diversion of management's attention and
resources.

Because our market is new, competitive and dependent upon intellectual property
rights, we could face costly litigation brought by third parties for
infringement of their rights.

  We may be subject to legal proceedings and claims for alleged infringement of
third party proprietary rights, including patents, trademarks or copyrights.
Any litigation could result in substantial costs and diversion of management's
attention and resources. Parties making infringement claims against us may
obtain judgments against us, which could prevent us from selling our products
or require us to enter into royalty or license agreements which are not
advantageous to us.

                                 Offering Risks

Our stock price may be volatile because of the stock price volatility of other
companies in our industry and because our stock has not been publicly traded
before, and, as a result, you may lose all or part of your investment.

  The market price of our common stock is likely to be highly volatile. This
volatility could be caused by fluctuation of market valuations of significant
companies in our industry. The volatility could also be caused by the market
struggling to arrive at a valuation for our newly marketed stock. Equity
markets, particularly the market for high-technology companies, have recently
experienced significant price and volume fluctuations that are unrelated to the
operating performance of individual companies. Volatility in our stock price
may cause you to lose all or part of your investment.

The cost of possible securities class action litigation could increase our
expenses and damage our reputation with prospective and existing customers.

  Securities class action litigation has often been instituted against
companies following periods of volatility in the market price of their
securities. Litigation could result in substantial costs and a diversion of
management's attention and resources.

Our executive officers and directors own a large percentage of our voting stock
and could delay or prevent a change in our corporate control or other matters
requiring stockholder approval, even if favored by our other stockholders.

  Immediately after this offering, our executive officers and directors, and
their affiliates, will continue to own approximately 47.09% of our outstanding
common stock. These stockholders may be able to exert

                                       14
<PAGE>

significant influence over matters requiring approval by our stockholders,
including the election of directors and the approval of mergers or other
business combinations. This concentration of voting power could have the
effect of delaying or preventing a change in control that other stockholders
view as favorable.

Investors in this offering will experience immediate and substantial dilution
and will pay a higher price for our common stock than our existing
stockholders paid.

  Purchasers of the common stock in the offering and private placement will
suffer an immediate and substantial dilution of $12.66 per share in the net
tangible book value of our common stock from an assumed initial public
offering price of $15.00 per share. The exercise of options with further
dilute your investment.

Approximately twenty million eight hundred eighteen thousand, or 84%, of our
total outstanding shares are restricted from immediate resale but may be sold
into the market in the near future. This could cause the market price of our
common stock to drop significantly, even if our business is doing well.

  After this offering, we will have outstanding 24,817,766 shares of common
stock. This includes the 4,000,000 we are selling in this offering, which may
be resold in the public market immediately. Also, approximately 159,999 shares
that will be issuable on the exercise of warrants may be sold into the market
immediately and 6,334 shares that will be issuable on the exercise of a
warrant may be sold into the market between 60 and 120 days after the date of
this prospectus. The remaining 84%, or 20,817,766 shares, of our total
outstanding shares will become available for resale in the public market as
shown in the chart below.

  As restrictions on resale end, the market price could drop significantly if
the holders of these restricted shares sell them or are perceived by the
market as intending to sell them.

<TABLE>
<CAPTION>
   Number of shares/
 % of total outstanding Date of availability for resale into public market
 ---------------------- -----------------------------------------------------
 <C>                    <S>
 19,923,500 / 80.3%     180 days after the date of this prospectus due to an
                        agreement these shareholders have with the
                        underwriters, who may waive this restriction, and due
                        to the requirements of federal securities laws.
      99,172 / 0.4%     Between 180 and 365 days after the date of this
                        prospectus due to the requirements of the federal
                        securities laws.
     795,094 / 3.2%     365 days after the date of this prospectus due to the
                        requirements of the federal securities laws, unless
                        registered for resale sooner under the federal
                        securities laws.
</TABLE>

                                      15
<PAGE>

                     YOU SHOULD NOT RELY ON FORWARD-LOOKING
                STATEMENTS BECAUSE THEY ARE INHERENTLY UNCERTAIN

  This prospectus contains forward-looking statements that involve risks and
uncertainties. We use words such as anticipates, believes, plans, expects,
future, intends and similar expressions to identify forward-looking statements.
This prospectus also contains forward-looking statements attributed to third
parties relating to their estimates of the growth of various markets. You
should not place undue reliance on these forward-looking statements, which
apply only as of the date of this prospectus. Our actual results could differ
materially from those anticipated in these forward-looking statements for many
reasons, including the risks to our business described in this prospectus.

  We are under no duty to update any of the forward-looking statements after
the date of this prospectus to conform these statements to actual results.

                                USE OF PROCEEDS

  We estimate that the net proceeds from the sale of the 4,000,000 shares of
common stock that we are selling in this offering and from a private placement
of 795,094 shares of common stock that will close at the same time as this
offering will be approximately $65.7 million. We estimate net proceeds of $74.1
million if the underwriters' option to purchase additional shares is exercised
in full. These figures are based upon an offering price of $15.00 per share
less the underwriting discount and estimated offering expenses.

  We currently expect to use the net proceeds primarily for:

  .  working capital,

  .  general corporate purposes,

  .  increased sales and marketing expenditures,

  .  increased research and development expenditures and

  .  capital expenditures made in the ordinary course of business.

We intend, if the opportunity arises, to use an unspecified portion of the net
proceeds to acquire or invest in complementary businesses, products and
technologies.

  Before these uses, we intend to invest the net proceeds from this offering in
short-term, interest-bearing, investment-grade securities.

                                DIVIDEND POLICY

  We have never declared or paid cash dividends on our capital stock. We
currently intend to retain any future earnings to fund the development and
growth of our business and consequently do not anticipate paying any cash
dividends. Our credit facility with Silicon Valley Bank prohibits us from
paying dividends without the bank's prior approval.

                                       16
<PAGE>

                                 CAPITALIZATION

  This table presents our long-term debt and capitalization as of March 31,
2000:

  . on an actual basis;

  . on a pro forma as adjusted basis to reflect:

    . the conversion of all outstanding shares of convertible preferred
      stock into 16,542,628 shares of common stock upon the closing of this
      offering,

    . our sale of 4,000,000 shares of common stock in this offering at an
      assumed initial public offering price of $15.00 per share less
      underwriters' discount and the application of the net proceeds we
      receive from that sale and

    . our sale of 795,094 shares of common stock in a private placement
      that will close at the same time as this offering at the assumed
      initial public offering price of $15.00 per share less the
      underwriters' discount and the application of the net proceeds we
      receive from that sale.

  This table should be read with our consolidated financial statements and
related notes and Management's Discussion and Analysis of Financial Condition
and Results of Operations included elsewhere in this prospectus.

<TABLE>
<CAPTION>
                                                            March 31, 2000
                                                         ----------------------
                                                                     Pro Forma
                                                          Actual    As Adjusted
                                                         ---------  -----------
                                                            (in thousands)
<S>                                                      <C>        <C>
Cash and cash equivalents............................... $   8,722   $  74,414
                                                         =========   =========
Long-term debt and capital lease obligations, less
 current portion........................................     2,818       2,818
                                                         ---------   ---------
Stockholders' equity (deficit):
  Convertible preferred stock; actual--17,000,000 shares
   authorized, 16,126,003 shares issued and outstanding;
   pro forma as adjusted--no shares authorized, issued
   or outstanding ......................................       161          --
  Common stock; actual--45,000,000 shares authorized,
   3,480,044 shares issued and outstanding; pro forma as
   adjusted--150,000,000 shares authorized, 24,817,766
   shares issued and outstanding........................         3          25
  Additional paid-in capital............................   102,312     168,143
  Deferred stock-based compensation.....................    (4,210)     (4,210)
  Accumulated deficit...................................  (105,964)   (105,964)
                                                         ---------   ---------
    Total stockholders' equity (deficit)................    (7,698)     57,994
                                                         ---------   ---------
      Total capitalization.............................. $  (4,880)  $  60,812
                                                         =========   =========
</TABLE>

 Additional Share Information

  The outstanding share information in the table is as of March 31, 2000 and
excludes:

  . 7,427,997 shares of common stock issuable upon the exercise of
    outstanding options at a weighted average exercise price of $6.60 per
    share;

  . 444,255 shares of common stock issuable upon the exercise of outstanding
    warrants at a weighted average exercise price of $7.38 per share and

  . 506,113 shares reserved for future issuance under our 1997 stock option
    plan and 196,475 shares reserved for future issuance under our 1999
    executive stock plan.

                                       17
<PAGE>

 Share Reserves

  In January 2000, our board of directors approved changes to our stock option
plan reserves. On the effective date of this offering, the shares reserved for
future issuance under our stock option plans will be:

  . 1997 stock plan: 3,000,000 shares.

  . 2000 employee stock purchase plan: 750,000 shares.

  . 2000 directors' stock option plan: 300,000 shares.

These share reserves replace any stock option reserves existing immediately
before the effective date of the offering. The reserves which existed
immediately before the effective date totalled 702,588 shares on March 31,
2000.

                                       18
<PAGE>

                                    DILUTION

  As of March 31, 2000, our pro forma net tangible book deficit was
approximately $(7,698,000) or $(0.38) per share of common stock after giving
effect for the conversion of all outstanding shares of convertible preferred
into 16,542,628 shares of common stock. Pro forma net tangible book deficit per
share is equal to the total amount of our tangible assets minus our total
liabilities divided by the number of shares of our common stock outstanding.
This formula can be represented by:

                   total tangible assets -- total liabilities
                       shares of common stock outstanding

  After giving effect to the receipt of the estimated net proceeds from the
sale of 795,094 shares of common stock in a private placement that will close
at the same time as this offering and the sale of 4,000,000 shares of common
stock in this offering at an assumed initial public offering price of $15.00
per share, our pro forma, as adjusted net tangible book value at March 31, 2000
would have been approximately $58.0 million or $2.34 per share of common stock.
This represents an immediate increase in net tangible book value of $2.72 per
share to existing stockholders and an immediate dilution of $12.66 per share to
new investors. This table illustrates this per share dilution:

<TABLE>
   <S>                                                            <C>     <C>
   Assumed initial public offering price per share..............          $15.00
     Pro forma net tangible book deficit per share as of March
      31, 2000..................................................  $(0.38)
     Increase per share attributable to new investors...........    2.72
                                                                  ------
   Pro forma net tangible book value after the private placement
    and the offering............................................            2.34
                                                                          ------
   Dilution per share to new investors..........................          $12.66
                                                                          ======
</TABLE>

 Comparative Investment Information

  This following table summarizes on a pro forma basis, as of March 31, 2000,
the differences between existing stockholders and new investors in the number
of shares of common stock purchased from us, the total consideration paid and
the average price per share paid.

<TABLE>
<CAPTION>
                                Shares Purchased  Total Consideration   Average
                               ------------------ --------------------   Price
                                 Number   Percent    Amount    Percent Per Share
                               ---------- ------- ------------ ------- ---------
   <S>                         <C>        <C>     <C>          <C>     <C>
   Existing stockholders...... 20,022,672   80.7% $ 89,917,000   55.8%  $ 4.49
   New investors..............  4,795,094   19.3%   71,092,000   44.2%   14.83
                               ----------  -----  ------------  -----
     Totals................... 24,817,766  100.0% $161,009,000  100.0%
                               ==========  =====  ============  =====
</TABLE>

 Additional Share Information

  The existing stockholders' information presented above includes 16,126,003
shares of preferred stock which will be automatically converted into 16,542,628
shares of common stock upon the closing of this offering. This information is
as of March 31, 2000 and excludes:

  . 7,427,997 shares of common stock issuable upon the exercise of
    outstanding options at a weighted average exercise price of $6.60 per
    share,

  . 444,255 shares of common stock issuable upon the exercise of outstanding
    warrants at a weighted average exercise price of $7.38 per share and

  . 506,113 shares reserved for future issuance under our 1997 stock option
    plan and 196,475 shares reserved for future issuance under our 1999
    executive stock plan.

                                       19
<PAGE>

 Share Reserves

  In January 2000, our board of directors approved changes to our stock option
plan reserves. Effective on the effective date of this offering, the shares
reserved for future issuance under our stock option plans, will be:

  . 1997 stock plan: 3,000,000 shares.

  . 2000 employee stock purchase plan: 750,000 shares.

  . 2000 directors' stock option plan: 300,000 shares.

The share reserves replace any stock option reserves existing immediately
before the effective date of the offering. These reserves totalled 702,588
shares on March 31, 2000.

  The issuance of common stock for outstanding options and warrants or options
issued in the future will result in further dilution to new investors.


                                       20
<PAGE>

                      SELECTED CONSOLIDATED FINANCIAL DATA

  The selected consolidated financial data should be read with Management's
Discussion and Analysis of Financial Condition and Results of Operations, our
consolidated financial statements and related notes, and other financial
information included elsewhere in this prospectus.

<TABLE>
<CAPTION>
                          Period From
                         March 8, 1996                                 Three Months
                          (Inception)   Year Ended December 31,      Ended March 31,
                          to December  ----------------------------  -----------------
                           31, 1996      1997      1998      1999     1999      2000
                         ------------- --------  --------  --------  -------  --------
                                   (in thousands, except per share data)
<S>                      <C>           <C>       <C>       <C>       <C>      <C>
Consolidated Statements
 of Operations:
 Revenue:
 Software license.......    $    --    $    748  $  3,973  $  8,194  $ 1,617  $  3,183
 Service, maintenance
  and other ............         --         360     3,733    10,900    2,019     4,515
                            -------    --------  --------  --------  -------  --------
 Total revenue..........         --       1,108     7,706    19,094    3,636     7,698
 Cost of revenue:
 Software license and
  royalties.............         --          36       438     1,599      128       121
 Service, maintenance
  and other, excludes
  stock-based
  compensation of $416
  and $254 for the
  years ended
  December 31, 1998 and
  1999 and $34 and $86
  for the three months
  ended March 31, 1999
  and 2000..............         --       1,860     5,392    10,127    1,779     4,528
                            -------    --------  --------  --------  -------  --------
 Total cost of
  revenue...............         --       1,896     5,830    11,726    1,907     4,649
                            -------    --------  --------  --------  -------  --------
   Gross profit (loss)..         --        (788)    1,876     7,368    1,729     3,049
                            -------    --------  --------  --------  -------  --------
 Operating expenses:
 Research and
  development, excludes
  stock-based
  compensation of
  $1,623 and $89 for
  the years ended
  December 31, 1998 and
  1999 and $80 and $179
  for the three months
  ended March 31, 1999
  and 2000..............        757       4,080    11,748    14,243    3,124     3,775
 Sales and marketing,
  excludes stock-based
  compensation at
  $2,052 and $897 for
  the years ended
  December 31, 1998 and
  1999 and $68 and $380
  for the three months
  ended March 31, 1999
  and 2000..............        375       6,954    23,141    21,792    4,647     6,388
 General and
  administrative,
  excludes stock-based
  compensation at $683
  and $222 for the
  years ended December
  31, 1998 and 1999 and
  $(42) and $63 for the
  three months ended
  March 31, 1999 and
  2000..................        503       2,296     4,066     6,145      789     2,653
 Amortization of
  deferred stock-based
  compensation..........         --          --     4,774     1,462      140       708
                            -------    --------  --------  --------  -------  --------
 Total operating
  expenses..............      1,635      13,330    43,729    43,642    8,700    13,524
                            -------    --------  --------  --------  -------  --------
   Operating loss.......     (1,635)    (14,118)  (41,853)  (36,274)  (6,971)  (10,475)
 Other income (expense),
  net...................         41         166       479    (1,912)    (291)     (383)
                            -------    --------  --------  --------  -------  --------
   Net loss.............    $(1,594)   $(13,952) $(41,374) $(38,186) $(7,262) $(10,858)
                            =======    ========  ========  ========  =======  ========
 Net loss per share:
 Basic and diluted......    $ (2.83)   $ (11.88) $ (19.99) $ (13.40) $ (3.11) $  (3.41)
                            =======    ========  ========  ========  =======  ========
 Weighted average
  shares used in
  computation...........        564       1,175     2,069     2,850    2,332     3,181
                            =======    ========  ========  ========  =======  ========
 Pro forma net loss per
  share:
 Basic and diluted......    $ (0.31)   $  (1.70) $  (3.55) $  (2.38) $(0.55)  $  (0.55)
                            =======    ========  ========  ========  =======  ========
 Weighted average
  shares used in
  computation...........      5,162       8,201    11,641    16,062   13,151    19,723
                            =======    ========  ========  ========  =======  ========
</TABLE>

<TABLE>
<CAPTION>
                                                                        As of
                                              December 31,            March 31,
                                     -------------------------------  ---------
                                      1996   1997    1998     1999      2000
                                     ------ ------- -------  -------  ---------
                                                  (in thousands)
<S>                                  <C>    <C>     <C>      <C>      <C>
Consolidated Balance Sheet Data:
 Cash and cash equivalents.........  $1,273 $24,741 $ 5,415  $12,506   $ 8,722
 Working capital (deficit).........   1,074  21,938  (4,648)  (1,052)   (8,827)
 Total assets......................   1,606  28,085  15,757   29,177    28,677
 Long term debt and capital lease
  obligations, less current
  portion..........................     --      986   6,254    3,513     2,818
 Stockholders' equity (deficit)....   1,391  22,947  (6,670)    (726)   (7,698)
</TABLE>

                                       21
<PAGE>

  The consolidated statements of operations data for the years ended December
31, 1997, 1998 and 1999, and the selected consolidated balance sheet data at
December 31, 1998 and 1999 presented on the prior page are derived from
consolidated financial statements that have been audited by KPMG LLP,
independent auditors, which are included elsewhere in this prospectus.

  The selected historical consolidated financial data for the period from March
8, 1996 to December 31, 1996 and as of December 31, 1996 and 1997 have been
derived from the audited financial statements. The consolidated statement of
operations data for the three months ended March 31, 1999 and 2000 and the
consolidated balance sheet data at March 31, 2000 are derived from unaudited
consolidated financial statements included elsewhere in this prospectus. In
management's opinion, the unaudited statement of operations data and the
unaudited balance sheet data have been prepared on the same basis as the
audited consolidated financial statements and include all adjustments,
consisting only of normal recurring adjustments, necessary for a fair
presentation of the financial position and results of operations. The
historical results presented on the prior page may not be indicative of the
results to be expected for any future period.

  Shares used in computing pro forma basic and diluted net loss per share
include the shares used in computing basic and diluted net loss per share
adjusted for the conversion of preferred stock to common stock, as if the
conversion occurred at the date of original issuance.

                                       22
<PAGE>

                    MANAGEMENT'S DISCUSSION AND ANALYSIS OF
                 FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Overview

 Business

  We provide e-business infrastructure software that enables the integration
and automation of business processes within enterprises and among their
customers and suppliers using the Internet. Our products help businesses use
the Internet to reduce information technology costs, increase productivity,
improve responsiveness to customer demands and enhance overall competitiveness.

 Historical spending

  We were incorporated in March 1996 and released our first product in November
1997. Since March 1996, we have incurred substantial research and development
costs, invested heavily in our sales, marketing and professional services
organizations and have expanded our global operations and corporate
infrastructure to support our long-term growth strategy. We have also made
substantial investments in marketing and in building strategic partnerships.
Our full-time employees increased from 111 as of December 31, 1997 to 235 as of
March 31, 2000. Because our expenditures have been much higher than our
revenue, we have incurred net losses in each fiscal quarter since March 1996.
At March 31, 2000, we had an accumulated deficit of $106.0 million. We
anticipate that our operating expenses will continue to increase as we expand
our product lines and sales and marketing efforts. We expect to incur net
losses at least through the end of 2001.

 Revenues

  Revenues to date have been derived from the sale of our e-business
infrastructure software and from maintenance and support, consulting and
training services. Customers who license our software generally purchase
maintenance contracts, typically covering a twelve month period. Customers may
also purchase consulting services, which are customarily billed by us at a
fixed daily rate plus out-of-pocket expenses. We also offer training services
that are billed on a per student or per class session basis. The initial total
orders from end-user customers, including licenses and services, have ranged
from just under $100,000 to over $6.0 million.

 Revenue recognition policy

  Our software arrangements typically involve significant customization or
implementation services. As a result, software license revenue is generally
recognized using the percentage-of-completion method over the project
implementation cycles, which typically range from three to nine months. In
circumstances where we are unable to estimate the amount of effort required to
customize or implement the software, software license revenue is recognized
using the completed contract method. To date, we have not encountered any
circumstances where we have been unable to estimate the amount of effort
required to customize or implement our software.

  In the future, we may recognize revenues for projects implemented by our
systems integrator partners upon shipment when our services are not essential
to the functionality of the software. Consulting and service revenue is
recognized as the services are performed. Maintenance revenue from customer
support and product upgrades, including maintenance bundled with original
software licenses, are deferred and recognized ratably over the term of the
maintenance agreement. When we enter into software arrangements with resellers,
we do not recognize revenue until the reseller demonstrates it has an
arrangement with the end user that satisfies our revenue recognition criteria.
Our revenue recognition policy complies with the American Institute of
Certified Public Accountants', AICPA, Statement of Position 97-2, Software
Revenue Recognition.

                                       23
<PAGE>

 Revenue mix

  As a result of our revenue recognition policy, which requires us to defer
recognition of services revenue and other revenue not received for software
licenses, the mix of license, service and other revenue for the current quarter
does not necessarily reflect the mix in sales activities for the current
quarter. For example, revenues recognized during the quarter ended March 31,
2000 generally resulted from sales made during the second and third quarters of
fiscal 1999. We expect the future revenue mix to be more reflective of our
current period sales mix, which has been weighted more heavily towards software
licenses than previous quarters. Because our sales mix for the current quarter
has been weighted more heavily towards software license revenue, as opposed to
service and other revenue, than in previous quarters, we expect that in the
future our revenue mix for a particular quarter will more closely reflect our
sales mix in that quarter.

 Sales efforts and strategic relationships

  Our sales to date have been primarily generated by our direct sales force,
with a small percentage derived from indirect channels. In an effort to
increase sales and provide additional skilled implementation resources to our
customers, we have established relationships with third-party systems
integrators including Cap Gemini, CSC, Deloitte Consulting, EDS, Ernst & Young
and PricewaterhouseCoopers. In June 1999, CrossWorlds and IBM announced a
strategic relationship focused on joint marketing and cooperative sales of a
combined product offering.

 International operations

  We established an international presence in mid-1997 by opening a sales
office in Germany. We subsequently opened sales offices in the United Kingdom
and France in 1998. Revenues from international sales represented 20% of total
1997 revenue, 23% of total 1998 revenue, 14% of total 1999 revenue and 33% of
total revenue for the three months ended March 31, 2000. The percentage
decrease during the year ended December 31, 1999 was the result of significant
revenue contribution from five U.S.-based customers, collectively accounting
for greater than 48% of total revenue during the period. The percentage
increase during the three months ended March 31, 2000 was the result of
significant revenue contribution from four internationally-based customers,
collectively accounting for greater than 26% of total revenue during the
period.

 Accounts receivable days sales outstanding

  Because of our revenue recognition policy, we calculate accounts receivable
days sales outstanding, DSO, as the total amount of our accounts receivable at
the end of a quarter divided by our revenue for the quarter plus the net change
in our current deferred revenue at the end of a quarter, multiplied by 90. This
formula can be represented as:

                        quarter-end accounts receivable
                                                       X 90
     quarterly revenue + net change in quarter-end current deferred revenue

We believe this calculation is appropriate because license fees are typically
billable regardless of whether revenue has been recognized or deferred. Under
this method, DSO was 98 days as of March 31, 2000. Since the terms of some of
our sales agreements spread our billings over the applicable project
implementation cycle and our sales activity is concentrated at the end of each
quarter, we anticipate that our DSO will continue to be substantial in future
periods. Although our DSO calculation may not be comparable to other similarly
titled information from other companies, we believe that it is an additional
meaningful measure of liquidity.

 Deferred compensation

  In 1998, 1999 and during the first quarter of 2000, we issued stock options
to employees at exercise prices that were subsequently judged to have been
below fair value. We recognized the difference between the

                                       24
<PAGE>

exercise prices and the later judged fair values as deferred stock-based
compensation. We amortize deferred stock-based compensation over the vesting
period of the related award as a non-cash expense in compliance with Financial
Accounting Standards Board Interpretation No. 28. As of March 31, 2000,
$4.2 million in deferred stock-based compensation remained on our balance sheet
which will be amortized to the consolidated statements of operations through
the first quarter of 2003.

 Danger of period-to-period comparisons of results

  In view of the rapidly changing nature of our business and our limited
operating history, we believe that period-to-period comparisons of revenue and
operating results are not necessarily meaningful and should not be relied upon
as indications of future performance. Additionally, despite our revenue growth,
we do not believe that historical growth rates are necessarily sustainable or
indicative of future growth.

Results of Operations

  The results of operations table presents operating data as a percentage of
total revenue.

<TABLE>
<CAPTION>
                                                              Three Months
                                                               Ended March
                                Year Ended December 31,            31,
                                ---------------------------   ---------------
                                  1997      1998      1999     1999     2000
                                --------   -------   ------   ------   ------
<S>                             <C>        <C>       <C>      <C>      <C>
Revenue:
  Software license.............     67.5 %    51.6 %   42.9 %   44.5%    41.3%
  Service, maintenance and
   other.......................     32.5      48.4     57.1     55.5     58.7
                                --------   -------   ------   ------   ------
  Total revenue................    100.0     100.0    100.0    100.0    100.0
Cost of revenue:
  Software license and
   royalties...................      3.2       5.7      8.4      3.5      1.6
  Service, maintenance and
   other.......................    167.9      70.0     53.0     48.9     58.8
                                --------   -------   ------   ------   ------
  Total cost of revenue........    171.1      75.7     61.4     52.4     60.4
                                --------   -------   ------   ------   ------
    Gross margin...............    (71.1)     24.3     38.6     47.6     39.6
Operating expenses:
  Research and development.....    368.2     152.4     74.6     85.9     49.0
  Sales and marketing..........    627.6     300.3    114.1    127.8     83.0
  General and administrative...    207.2      52.8     32.2     21.7     34.5
  Amortization of deferred
   stock-based compensation....       --      62.0      7.7      3.9      9.2
                                --------   -------   ------   ------   ------
  Total operating expenses.....  1,203.0     567.5    228.6    239.3    175.7
                                --------   -------   ------   ------   ------
    Operating loss............. (1,274.1)   (543.2)  (190.0)  (191.7)  (136.1)
Other income (expense), net....     15.0       6.2    (10.0)    (8.0)    (5.0)
                                --------   -------   ------   ------   ------
    Net loss................... (1,259.1)% (537.0)%  (200.0)% (199.7)% (141.1)%
                                ========   =======   ======   ======   ======
</TABLE>

 Results of Operations for the Three Months Ended March 31, 1999 and 2000

  Software license revenue. Our total revenue increased from $3.6 million in
the three months ended March 31, 1999 to $7.7 million for the same period in
2000, representing growth of 112%. Our software license revenue increased from
$1.6 million in the three months ended March 31, 1999 to $3.2 million for the
same period in 2000, representing growth of 97%. The increases were due to
increased acceptance of our expanded product offering in the marketplace, a
greater number of transactions sold and a larger average transaction size.

                                       25
<PAGE>

  Service, maintenance and other revenue. Service, maintenance and other
revenue increased from $2.0 million in the three months ended March 31, 1999 to
$4.5 million for the same period in 2000, representing growth of 124%. These
increases were due to an increase in consulting, training and maintenance fees
associated with the increased number of transactions sold, the increased
average transaction size and a larger installed license base.

  Cost of software license revenue and royalties. Cost of software license
revenue and royalties was $128,000 in the three months ended March 31, 1999 and
$121,000 for the same period in 2000, representing approximately 4% and 2% of
total revenue. The decrease in absolute dollar amount and as a percentage of
revenue was a result of replacing technology licensed by CrossWorlds with our
own internally developed product in the fourth quarter of 1999.

  Cost of service, maintenance and other revenue. Cost of service, maintenance
and other revenue was $1.8 million in the three months ended March 31, 1999 and
$4.5 million for the same period in 2000, representing 49% and 59% of total
revenue. The increase in cost of service, maintenance and other revenue as a
percent of total revenue was due to increased personnel costs necessary to
support increased customer demand. We expect our cost of service, maintenance
and other revenue to continue to increase in absolute dollars in future
periods.

  Research and development expenses. Research and development expenses
increased from $3.1 million in the three months ended March 31, 1999 to $3.8
million for the same period in 2000. The increase was due to an increase in
personnel costs associated with new product initiatives. Research and
development personnel costs increased from $2.2 million in the three months
ended March 31, 1999 to $2.8 million in the three months ended March 31, 2000.
Research and development expenses represented 86% and 49% of total revenues in
the three months ended March 31, 1999 and 2000. The decrease as a percentage of
total revenues was due to growth in our total revenues. We expect our research
and development expenses to continue to increase in absolute dollars in future
periods.

  Sales and marketing expenses. Sales and marketing expenses increased from
$4.6 million in the three months ended March 31, 1999 to $6.4 million for the
same period in 2000. The increase resulted from higher sales commissions and
bonuses associated with higher sales volume. Sales commissions and bonuses
increased from $656,000 in the three months ended March 31, 1999 to
$2.4 million in the three months ended March 31, 2000. Sales and marketing
expenses represented 128% of total revenues in the three months ended March 31,
1999 and 83% of total revenues in the three months ended 2000. The decline in
sales and marketing expenses as a percentage of total revenues was the result
of growth in total revenue. We expect to continue hiring additional sales
personnel and to increase promotion and other marketing expenditures in the
future. We expect that sales and marketing expenses will increase in absolute
dollars in future periods.

  General and administrative expenses. General and administrative expenses
increased from $789,000 in the three months ended March 31, 1999 to $2.7
million for the same period in 2000, representing 22% and 34% of total revenue.
The increase was a result of expenses related to our chief executive officer,
increased staffing necessary to manage and support our growth and professional
services associated with legal and auditing services. Costs associated with our
chief executive officer increased from $148,000 in the three months ended March
31, 1999 to $1.2 million in the three months ended March 31, 2000. Other
general and administrative personnel costs increased from $248,000 to $702,000
in the three months ended March 31, 1999 and 2000. Professional service
expenses increased from $195,000 in the three months ended March 31, 1999 to
$493,000 in the three months ended March 31, 2000.

  Other income (expense). Other expense increased from $291,000 in the three
months ended March 31, 1999 to $383,000 for the same period in 2000, due to the
amortization of the funding commitment which was recorded in February 2000.

                                       26
<PAGE>

  Amortization of deferred stock-based compensation. During the three months
ended March 31, 1999 and 2000, we recorded total deferred stock-based
compensation of $1.1 million and $2.4 million for stock option grants. We are
amortizing these amounts over the vesting periods of the applicable options,
resulting in amortization expense of $140,000 in the three months ended March
31, 1999 and $708,000 for the same period in 2000.

  Provision for income taxes.  We incurred net operating losses in the three
months ended March 31, 1999 and 2000 and consequently paid no federal, state
and foreign income taxes in either of these periods.

 Results of Operations for the Years Ended December 31, 1997, 1998 and 1999

  Software license revenue. Our total revenue increased from $1.1 million to
$7.7 million to $19.1 million in 1997, 1998 and 1999, representing growth of
595% and 148%. Our software license revenue increased from $748,000 to $4.0
million to $8.2 million in 1997, 1998 and 1999, representing growth of 431% and
106%. The increases were due to increased acceptance of our expanded product
offering in the marketplace resulting from a greater number of transactions
sold and a larger average transaction size. Total transactions sold that
produced revenue increased from six in 1997 to 26 in 1998 to 41 in 1999.
License revenue from these transactions increased from an average of $125,000
in 1997 to $153,000 in 1998 to $200,000 in 1999.

  Service, maintenance and other revenue. Service, maintenance and other
revenue increased from $360,000 to $3.7 million to $10.9 million in 1997, 1998
and 1999, representing growth of 937% and 192%. These increases were due to an
increase in consulting, training and maintenance fees associated with the
increased number of transactions sold that produced revenue and the increased
average transaction size and a larger installed license base. The value of
service, maintenance and other revenue from these transactions increased from
an average of $60,000 in 1997 to $144,000 in 1998 to $266,000 in 1999.

  Cost of software license revenue and royalties. Cost of software license
revenue and royalties increased from $36,000 to $438,000 to $1.6 million in
1997, 1998 and 1999, representing 3%, 6% and 8% of total revenue. The increase
in absolute dollar amount was due to increases in software license and
royalties revenue which increased the related royalty costs. The increase from
1997 to 1998 in cost of software license and royalties revenue as a percentage
of total revenue was related to an increase in royalty fees for technology
licensed by CrossWorlds. The increase from 1998 to 1999 in cost of software
license and royalties revenue as a percentage of total revenue was related to
the amortization of guaranteed minimum royalty payments. We expect this
percentage to decrease in the future as a result of our replacing the licensed
technology with our own internally developed product during the fourth quarter
of 1999.

  Cost of service, maintenance and other revenue. Cost of service, maintenance
and other revenue increased from $1.9 million to $5.4 million to $10.1 million
in 1997, 1998 and 1999, representing 168%, 70% and 53% of total revenue. The
increase in cost of service, maintenance and other revenue in absolute dollars
across all periods was due to an increase in personnel costs. Cost of service,
maintenance and other revenue as a percentage of total revenue declined in 1998
and 1999 because of greater usage of our consulting staff to generate revenue.
We expect our cost of service, maintenance and other revenue to continue to
increase in absolute dollars in future periods.

  Research and development expenses. Research and development expenses
increased from $4.1 million to $11.7 million to $14.2 million in 1997, 1998 and
1999. The increase in each of these periods was due to an increase in personnel
dedicated to new product initiatives. Research and development expenses
represented 368%, 152% and 75% of total revenue in 1997, 1998 and 1999. The
decrease as a percentage of total revenue was the result of growth in our total
revenue. We expect our research and development expenses to continue to
increase in absolute dollars in future periods.

  Sales and marketing expenses. Sales and marketing expenses increased from
$7.0 million to $23.1 million from 1997 to 1998 and decreased to $21.8 million
in 1999. Sales and marketing personnel costs

                                       27
<PAGE>

increased from $2.2 million in 1997 to $6.9 million in 1998, travel and
entertainment costs increased from $875,000 to $3.2 million, overhead costs
increased from $1.0 million to $4.2 million and commissions and bonuses
increased from $261,000 in 1997 to $3.3 million in 1998. In 1998, we also made
significant expenditures on advertising and marketing programs, which increased
from $2.3 million in 1997 to $4.3 million in 1998. We also invested in foreign
operations in Australia and Asia in 1998, resulting in $734,000 in expenses.
The decrease from 1998 to 1999 reflects significant reductions in expenditures
on advertising from $4.3 million to $2.3 million, and the closure of foreign
operations in Australia and Asia offset by increases in commissions and bonus
expenses from $3.3 million in 1998 to $4.8 million in 1999. Sales and marketing
expenses represented 628%, 300% and 114% of our total revenue in 1997, 1998 and
1999. The decrease as a percentage of total revenue was the result of growth in
total revenue during both periods and reduced spending from 1998 to 1999. We
expect our sales and marketing expenses to continue to increase in absolute
dollars in future periods.

  General and administrative expenses. General and administrative expenses
increased from $2.3 million to $4.1 million to $6.1 million in 1997, 1998 and
1999, representing 207%, 53% and 32% of our total revenue in 1997, 1998 and
1999. Expenses increased in each period due to increased staffing necessary to
manage and support our growth. The decrease as a percentage of our total
revenue was due to the growth in our total revenue.

  Other income (expense). Other income increased from $166,000 in 1997 to
$479,000 in 1998, despite the lower year end cash balance in 1998. This
increase was due to our completion of a $23.0 million financing at the end of
1997, resulting in a higher average cash balance in 1998 than in 1997. In 1999,
other expense was $1.9 million. This expense in 1999 was due to the $1.0
million write-off of a prepaid royalty asset and approximately $1.0 million in
interest payments on outstanding debt.

  Amortization of deferred stock-based compensation. During 1998 and 1999, we
recorded total deferred stock-based compensation of $8.6 million and $225,000
for stock option grants. We are amortizing these amounts over the vesting
periods of the applicable options, resulting in amortization expense of
$4.8 million and $1.5 million in 1998 and 1999.

  Provision for income taxes. We incurred net operating losses in 1997, 1998
and 1999 and consequently paid no federal, state and foreign income taxes in
those years.

  As of December 31, 1999, we had federal and state net operating loss
carryforwards of approximately $85.1 million and $70.2 million. We also had
federal and state research and development tax credit carryforwards of
approximately $1.2 million and $852,000. Our federal net operating loss
carryforwards will expire at various dates beginning 2011 through 2019 if not
utilized and our state net operating loss carryforward expires beginning in the
year 2004.

  As of December 31, 1998 and 1999, we had deferred tax assets of approximately
$23.0 million and $39.7 million. Our net deferred tax assets have been fully
offset by a valuation allowance. Our net valuation allowance increased by $16.2
million and $16.8 million during 1998 and 1999. Deferred tax assets relate
primarily to net operating loss carryforwards, and capitalized research and
development costs.

                                       28
<PAGE>

 Nine Quarters Ended March 31, 2000

  The first table below shows CrossWorlds' consolidated statement of operations
data for each of the nine quarters ended March 31, 2000. The second table shows
those amounts as a percentage of total revenue for the same periods. This
unaudited quarterly information was prepared on the same basis as CrossWorlds'
audited consolidated financial statements and, in management's opinion,
reflects all adjustments for normal recurring entries that are necessary for a
fair presentation of the information for the periods presented. The operating
results for any quarter are not necessarily indicative of results for any
future period.

<TABLE>
<CAPTION>
                                                            Quarter Ended
                          -----------------------------------------------------------------------------------------
                          Mar. 31,  June 30,  Sept. 30,  Dec. 31,  Mar. 31,  June 30,  Sept. 30, Dec. 31,  Mar. 31,
                            1998      1998      1998       1998      1999      1999      1999      1999      2000
                          --------  --------  ---------  --------  --------  --------  --------- --------  --------
                                                            (in thousands)
<S>                       <C>       <C>       <C>        <C>       <C>       <C>       <C>       <C>       <C>
Consolidated Statement
 of Operations Data:
Revenue:
Software licenses.......  $   977   $  1,155  $    545   $  1,296  $ 1,617   $ 1,811    $ 2,270  $  2,496  $  3,183
Service, maintenance and
 other..................      990        818       964        961    2,019     2,353      3,012     3,516     4,515
                          -------   --------  --------   --------  -------   -------    -------  --------  --------
Total revenue...........    1,967      1,973     1,509      2,257    3,636     4,164      5,282     6,012     7,698
Cost of revenue:
Software license and
 royalties..............       70         24        73        271      128       311        562       598       121
Service, maintenance and
 other(1)...............    1,159        948     1,598      1,687    1,779     2,420      2,698     3,230     4,528
                          -------   --------  --------   --------  -------   -------    -------  --------  --------
Total cost of revenue...    1,229        972     1,671      1,958    1,907     2,731      3,260     3,828     4,649
                          -------   --------  --------   --------  -------   -------    -------  --------  --------
Gross profit (loss).....      738      1,001      (162)       299    1,729     1,433      2,022     2,184     3,049
                          -------   --------  --------   --------  -------   -------    -------  --------  --------
Operating expenses:
Research and
 development(2).........    2,152      3,224     2,973      3,399    3,124     3,561      3,790     3,768     3,775
Sales and marketing(3)..    3,545      6,234     6,173      7,189    4,647     5,103      5,439     6,603     6,388
General and
 administrative(4)......      833      1,213       763      1,257      789     1,223      1,399     2,734     2,653
Amortization of deferred
 stock-based
 compensation...........      659        940     1,587      1,588      140       782        823      (283)      708
                          -------   --------  --------   --------  -------   -------    -------  --------  --------
Total operating
 expenses...............    7,189     11,611    11,496     13,433    8,700    10,669     11,451    12,822    13,524
                          -------   --------  --------   --------  -------   -------    -------  --------  --------
Operating loss..........   (6,451)   (10,610)  (11,658)   (13,134)  (6,971)   (9,236)    (9,429)  (10,638)  (10,475)
Other income (expense),
 net....................      299        192        10        (22)    (291)     (197)      (369)   (1,055)     (383)
                          -------   --------  --------   --------  -------   -------    -------  --------  --------
Net loss................  $(6,152)  $(10,418) $(11,648)  $(13,156) $(7,262)  $(9,433)   $(9,798) $(11,693) $(10,858)
                          =======   ========  ========   ========  =======   =======    =======  ========  ========
</TABLE>
- --------
(1) Excludes stock-based compensation at $36, $93, $147, $140, $35, $142, $65,
    $12 and $86 for each of the quarters, ending March 31, 2000.

(2) Excludes stock-based compensation of $314, $450, $465, $394, $80, $(157),
    $123, $43 and $179 for each of the quarters, ending March 31, 2000.

(3) Excludes stock-based compensation of $239, $338, $782, $693, $68, $636,
    $322, $(129) and $380 for each of the quarters, ending March 31, 2000.

(4) Excludes stock-based compensation of $70, $59, $193, $361, $(43), $161,
    $313, $(209) and $63 for each of the quarters, ending March 31, 2000.

                                       29
<PAGE>

<TABLE>
<CAPTION>
                                                           Quarter Ended
                         ------------------------------------------------------------------------------------------
                         Mar. 31,  June 30,  Sept. 30,  Dec. 31,  Mar. 31,  June 30,  Sept. 30,  Dec. 31,  Mar. 31,
                           1998      1998      1998       1998      1999      1999      1999       1999      2000
                         --------  --------  ---------  --------  --------  --------  ---------  --------  --------
<S>                      <C>       <C>       <C>        <C>       <C>       <C>       <C>        <C>       <C>
As a Percentage of
 Revenue:
Revenue:
 Software license.......    49.7 %    58.5 %    36.1 %     57.4 %    44.5 %    43.5 %    43.0 %     41.5 %    41.3%
 Service, maintenance
  and other.............    50.3      41.5      63.9       42.6      55.5      56.5      57.0       58.5      58.7
                          ------    ------    ------     ------    ------    ------    ------     ------    ------
 Total revenue..........   100.0     100.0     100.0      100.0     100.0     100.0     100.0      100.0     100.0
Cost of revenue:
 Software license and
  royalties.............     3.6       1.2       4.8       12.1       3.5       7.5      10.6        9.9       1.6
 Service, maintenance
  and other.............    58.9      48.0     105.9       74.7      48.9      58.1      51.1       53.7      58.8
                          ------    ------    ------     ------    ------    ------    ------     ------    ------
 Total cost of revenue..    62.5      49.2     110.7       86.8      52.4      65.6      61.7       63.6      60.4
                          ------    ------    ------     ------    ------    ------    ------     ------    ------
  Gross margin..........    37.5      50.8     (10.7)      13.2      47.6      34.4      38.3       36.4      39.6
                          ------    ------    ------     ------    ------    ------    ------     ------    ------
Operating expenses:
 Research and
  development...........   109.4     163.4     197.0      150.6      85.9      85.5      71.7       62.7      49.0
 Sales and marketing....   180.2     316.0     409.0      318.5     127.8     122.6     103.0      109.8      83.0
 General and
  administrative........    42.3      61.5      50.6       55.7      21.7      29.4      26.5       45.5      34.5
 Amortization of
  deferred stock-based
  compensation..........    33.5      47.6     105.2       70.4       3.9      18.8      15.6       (4.7)      9.2
                          ------    ------    ------     ------    ------    ------    ------     ------    ------
 Total operating
  expenses..............   365.4     588.5     761.8      595.2     239.3     256.3     216.8      213.3     175.7
                          ------    ------    ------     ------    ------    ------    ------     ------    ------
  Operating loss........  (327.9)   (537.7)   (772.5)    (582.0)   (191.7)   (221.9)   (178.5)    (176.9)   (136.1)
Other income (expense),
 net....................    15.2       9.7       0.7       (1.0)     (8.0)     (4.7)     (7.0)     (17.5)     (5.0)
                          ------    ------    ------     ------    ------    ------    ------     ------    ------
  Net loss..............  (312.7)%  (528.0)%  (771.8)%   (583.0)%  (199.7)%  (226.6)%  (185.5)%   (194.4)%  (141.1)%
                          ======    ======    ======     ======    ======    ======    ======     ======    ======
</TABLE>

  Overall trends. The trends discussed previously in the annual comparisons of
operating results from 1997 through the quarter ended March 31, 2000, generally
apply to the comparison of results of operations for our nine most recent
quarters ended March 31, 2000.

  Revenue mix. Our software license and service revenue mix fluctuated
significantly at various times during the last nine quarters because the
service components of our sales contracts fluctuated based on the customization
and installation needs of our customers.

  In the quarter ended September 30, 1998, software license revenue was lower
as a percentage of total revenue relative to the other eight quarters ended
March 31, 2000 because fewer sales were closed in the prior quarter and three
significant projects were completed in the prior quarter. We also started and
completed three limited implementation projects designed to allow customers to
evaluate our software, resulting in a lower percentage of software license
revenue from those projects during the period. During the quarter ended June
30, 1998, 5 sales closed as compared to 8 sales closing in the immediately
preceding quarter ended March 31, 1998. Services, maintenance and other revenue
increased significantly from the quarter ended December 31, 1998 to the quarter
ended March 31, 1999 because of the implementation of two significant projects.
Revenue increased significantly in the quarter ended March 31, 2000 as a result
of increased sales volumes.


                                       30
<PAGE>

  Cost of software license and royalties revenue. During the quarter ended
December 31, 1998, cost of software license and royalties revenue increased as
a percentage of total revenue due to an increase in royalty fees paid by
CrossWorlds for third party technology licenses. The increase for the two
quarters ended December 31, 1999 in cost of software license and royalties
revenue as a percentage of total revenue related to the amortization of
$500,000 during each of the two quarters for guaranteed minimum royalty
payments for technology licensed by CrossWorlds. This percentage decreased in
the quarter ended March 31, 2000 as a result of our replacing the licensed
technology with our own internally developed product during the fourth quarter
of 1999. In anticipation of increased customer demand which did not materialize
until later periods, we expanded our professional services organization during
the quarter ended September 30, 1998, resulting in increased services costs as
a percentage of total revenue during that quarter. Cost of service, maintenance
and other revenue increased in absolute dollars in the three months ended March
31, 2000 due to increased personnel costs resulting from increased hiring to
meet increased customer demand.

  Research and development expenses. Research and development expenses
increased during the quarter ended June 30, 1998 due to increased staffing as
we accelerated our efforts to expand our product lines.

  Sales and marketing expenses.  Sales and marketing expenses increased during
the quarter ended June 30, 1998 as a result of:

  .  increased advertising,

  .  increased personnel costs and

  .  expanded business development efforts as we established our presence in
     the marketplace and built strategic partnerships.

  Advertising costs during the quarter ended June 30, 1998 increased from
$690,000 during the quarter ended March 31, 1998 to $1.9 million, salary and
wage expense increased from $1.0 million to $1.9 million and expanded business
development efforts increased from $430,000 to $1.0 million.

  Sales and marketing expenses decreased during the quarter ended March 31,
1999 as the result of:

  .  our reorganization,

  .  the reduction in the size of our marketing organization,

  .  our election not to pursue advertising campaigns similar to those we
     pursued in 1998,

  .  a reduction in our travel expenses and

  .  our strategic decisions in December 1998 to cease our Asian and
     Australian operations.

  From the quarter ended December 31, 1998 to the quarter ended March 31, 1999,
salary and wage related expenses decreased from $3.7 million to $2.4 million,
advertising expenses decreased from $800,000 to $460,000, travel expenses
decreased from $1.2 million to $600,000 and Asian and Australia related
expenses decreased from $230,000 to $25,000.

  Sales and marketing expenses increased during the quarter ended December 31,
1999 due to increased commissions expense payable to sales and business
development personnel. Commission expense increases are generally not
comparable to revenue increases because we typically recognize revenues on a
percentage-of-completion basis while commissions are earned and expensed in the
quarter in which the sale is made.

  General and administrative expenses. General and administrative expenses
increased during the quarter ended December 31, 1999 as a result of expenses
related to our chief executive officer, and costs incurred employing him,
totalling $1.3 million.

  Total operating expenses. Total operating expenses increased during the
quarter ended June 30, 1999 from the prior quarter as we increased our
investment in research and development, expanded our direct sales force, and
built our finance infrastructure to support our growth. Total operating
expenses increased during the quarter ended December 31, 1999 from the prior
quarter as a result of the increase in sales

                                       31
<PAGE>

commission expense and expenses incurred employing our chief executive officer.
Sales commission expense increased from $970,000 during the quarter ended
September 30, 1999 to $2.2 million during the quarter ended December 31, 1999
and expenses related to our chief executive officer increased from $200,000 to
$1.5 million during the same period offset by a reduction in the amortization
of deferred stock-based compensation from $823,000 to ($283,000).

  Other expenses. Other expense increased during the quarter ended December 31,
1999 compared to the same period in the prior year due to the write-off of a
prepaid royalty asset. Our quarterly results have varied widely in the past,
and we expect that they may continue to fluctuate in the future.

  Seasonality. We have experienced, and expect to continue to experience,
seasonality in software and service orders. In recent years, there has been a
relatively greater demand for our products in the fourth quarter than in each
of the first three quarters of the year, particularly the first quarter. As a
result, we have historically experienced relatively higher sales in the fourth
quarter than in other quarters. We believe that these fluctuations are caused,
in part, by customer buying patterns often influenced by year end budgetary
pressures and the efforts of our direct sales force to meet or exceed year-end
sales quotas. European sales may also tend to be lower during the summer months
than during other periods. We expect that seasonal trends will continue.

  Revenue recognition. We recognize software license revenue over the project
implementation cycle, which is typically from three to nine months. As a
result, we expect that software license revenue will only be partially affected
by seasonal trends.

                        Liquidity and Capital Resources

  Funding to date. We have funded our operations through March 31, 2000 through
private sales of preferred equity securities, totaling $85.7 million and
commercial bank loans and equipment leases. As of March 31, 2000, we had $8.7
million in cash and cash equivalents.

  Sources and uses of cash. Our operating activities resulted in net cash
outflows of $11.4 million, $32.1 million, $28.7 million and $4.4 million in
1997, 1998, 1999 and the three months ended March 31, 2000. The sources of cash
were:

  .  increases in accumulated liabilities,

  .  increases in accrued compensation and related expenses and

  .  increases in deferred revenue.

Uses of cash in operating activities were due to net operating losses and
increases in accounts receivable.


  Investing. Investing activities used cash of $1.8 million in 1997, $3.6
million in 1998, $835,000 in 1999 and $245,000 in the three months ended March
31, 2000 because of purchases of capital equipment. In April 1999, we began
leasing equipment through a $1.5 million master lease agreement with a lender.

  Financing. Financing activities provided:

  .  $36.7 million in 1997 through the issuance of preferred stock and
     proceeds from an equipment loan;

  .  $16.3 million in 1998 through the issuance of preferred stock, proceeds
     from an equipment loan and proceeds from the issuance of convertible
     subordinated notes and proceeds from a revolving line of credit;

  .  $36.6 million in 1999, from the issuance of preferred stock and the
     issuance of a subordinated loan offset by repayments of credit
     facilities and

                                       32
<PAGE>

  .  $884,000 in the three months ended March 31, 2000, from proceeds from
     exercise of stock options and warrants offset by repayments of credit
     facilities.

  Credit facilities. As of March 31, 2000, our principal commitments consisted
of:

  .  obligations to Silicon Valley Bank under:

    .  equipment facility loans and

    .  an irrevocable letter of credit, and

  .  obligations to Comdisco under:

    .  the master lease agreement and

    .  a subordinated loan and security agreement.

As of March 31, 2000, we had $5.9 million in outstanding borrowings which are
payable through 2003. We have a revolving line of credit which provides for
borrowing of up to $10.0 million based on 65% of eligible accounts receivable.
Borrowings under this line of credit accrue interest that is payable monthly at
0.10% above prime rate. As of March 31, 2000, we had no borrowings against this
line of credit. Borrowings are secured by all of our assets. We have agreements
that require us to comply with financial covenants. These covenants are that we
maintain a 1.5 to 1.0 quick ratio, a $3.3 million tangible net worth and a 1.5
to 1.0 liquidity coverage ratio. As of March 31, 2000, we were in compliance
with each of these covenants.

  Deferred revenue. Deferred revenue consists of the unrecognized portion of
license and maintenance sales contracts. Our deferred revenue balance or
changes in that balance may not be indicative of our total backlog or changes
in the ordering patterns of our customers. Capital expenditures were for
computer workstations used for product development, product demonstrations and
customer support.

  Future funding requirements. We believe that the net proceeds from this
offering, together with our current cash balances and the cash flows generated
by operations and tax refunds, if any, will be sufficient to satisfy our
anticipated cash needs for working capital and capital expenditures for at
least the next twelve months. After that we may require additional funds to
support our working capital requirements, or for other purposes. We may also
seek to raise additional funds through public or private equity financings or
from other sources. We may not be able to obtain adequate or favorable
financing at that time. Any financing we obtain may dilute your ownership
interests.

  A portion of our cash may be used to acquire or invest in complementary
businesses or products, or to obtain the right to use complementary
technologies. We have no current plans, agreements or commitments of this
nature, and we are not currently engaged in any negotiations involving a
transaction of this nature.

Qualitative and Quantitative Disclosures about Market Risk

  Because we market our products in the United States and in foreign countries,
our financial results could be affected by factors including changes in foreign
currency exchange rates or weak economic conditions in foreign markets. Our
interest income is sensitive to changes in the general level of U.S. interest
rates, particularly because the majority of our investments are in short-term
instruments. Due to the nature of our short-term investments, we believe that
there is no material interest rate risk exposure. Consequently, no quantitative
tabular disclosures are required.

Recent Accounting Pronouncements

  In December 1998, the governing body of the American Institute of Certified
Public Accountants, issued Statement of Position 98-9, Software Revenue
Recognition, with Respect to Certain Arrangements. Statement of Position 98-9
requires that revenue be recognized using the residual method in a multiple-
element arrangement when fair value does not exist for one or more of the
undelivered elements in the arrangement. Under the residual method, the total
fair value of the undelivered elements is deferred and subsequently recognized
in compliance with Statement of Position 97-2. We adopted Statement of Position
98-9 on January 1, 2000 and do not expect this adoption to have a material
effect on our consolidated financial position or results of operations.

                                       33
<PAGE>

                                    BUSINESS

Overview

  We provide e-business infrastructure software that enables the integration
and automation of business processes within companies and among their customers
and suppliers using the Internet. Our products help traditional and new
businesses use the Internet to reduce information technology costs, increase
productivity, improve responsiveness to customer demands and enhance overall
competitiveness. Our products are based on a modular architecture that meets
the requirements of large enterprises, and combines standard Internet
technologies with proprietary innovations.

  We provide pre-built connectivity solutions for leading technology
environments and applications. We offer pre-built business process modules to
support many of the common integration requirements of companies in our target
markets. We also provide a set of tools that allow our customers to customize
their integration solution to address their unique e-business requirements.

  We sell and market our products primarily through a direct sales force that
targets companies in selected industries, including technology, industrial
manufacturing, process manufacturing and telecommunications. Additionally, we
utilize our relationships with IBM, SAP, global systems integrators and
software providers to support the sales and implementation of our products in
these and other markets. Our customers include companies such as Applied
Materials, Delphi Automotive, DuPont, Ingersoll-Rand, Nortel Networks, Siemens,
Solar Turbines/Caterpillar and U S WEST.

Industry Background

 The Need for Collaborative Business Strategies

  In recent years, many large companies have faced an increasingly competitive
business environment. This competitive environment has been further complicated
by changes in government regulation, mergers and acquisitions, and the
increasing adoption of e-business strategies. In response to this changing
environment, many companies are modifying their operations to increase
efficiency and become more responsive to customer and market demands.

  In pursuit of these goals, many companies are implementing collaborative
business strategies that improve coordination and communication among multiple
business functions, divisions and trading partners. Examples of these
strategies include:

  . using Internet-based marketplaces and trading exchanges,

  . collaborative supply and demand planning among trading partners,

  . outsourcing customer service and manufacturing activities to third
    parties and

  . inventory management across multiple company divisions and distribution
    channels.

  Efforts to implement these strategies, however, have been constrained by
various information technology and business issues, including:

  . companies have traditionally been managed on a functional basis with
    minimal coordination between functions including procurement,
    manufacturing, sales, logistics and administration;

  . companies have adopted disparate packaged and custom enterprise
    applications to automate each business function, including:

    .  enterprise resource planning applications from vendors including SAP
       and Oracle;
    .  customer relationship management applications from vendors including
       Siebel and Clarify;
    .  supply chain management applications from vendors including i2
       Technologies, Manugistics Group, Inc. and Numetrix, a J.D. Edwards
       Company;
    .  e-business applications from vendors including SAP, Ariba, Inc. and
       BroadVision, Inc. and
    .  industry-specific applications from vendors including Portal and
       MetaSolv;

                                       34
<PAGE>

  . business processes typically span multiple functions and applications,
    requiring a significant level of integration within the enterprise;

  . extending internal and outsourced business processes outside the
    enterprise requires integration and coordination among customers' and
    suppliers' applications and

  . technological incompatibilities and functional differences among
    disparate applications make it difficult for these systems to communicate
    in real time and to be integrated over the Internet.

  For example, a seemingly simple task such as receiving and fulfilling a
customer's order over the Internet may require interaction among the e-
business, order management, manufacturing, logistics and accounting systems
within one company, and the customer service, manufacturing and accounting
systems of multiple trading partners, each using its own enterprise
applications. The total dollar value of these business-to-business transactions
over the Internet is expected to grow to $1.3 trillion by 2003, according to
Forrester Research.

  As a result of this complexity, most large organizations face significant
integration challenges. To address these challenges, companies need a flexible
e-business infrastructure that automates internal and Internet-based business
processes while utilizing existing investments in enterprise applications. The
Yankee Group estimates that approximately 35% to 40% of total corporate
information technology spending is now consumed by systems integration costs.
This spending includes the cost of integration both within the enterprise and
among trading partners over the Internet.

 Current Business Integration Market

  Business integration solutions have traditionally been provided by numerous
parties, including:

  . systems integrators,

  . information technology departments within companies and

  . software vendors.

According to International Data Corporation Research, the worldwide systems
integration services market is expected to grow from $41.0 billion in 1996 to
$90.0 billion by 2003.

  The market for e-business software, according to Forrester Research, is
expected to grow from $121.0 million in 1997 to $3.8 billion in 2002. The
related market for data integration tools and enterprise application
integration software, according to the Yankee Group, is expected to grow from
$1.6 billion in 1998 to $5.0 billion in 2001. The Yankee Group defines
enterprise application integration software as products that integrate business
applications both within an enterprise and among trading partners.

  To date, the business integration software market has been comprised of four
segments:

  . Messaging-Oriented Middleware is the underlying software that manages the
    movement of simple messages between applications. These products offer
    limited support for business logic that defines how, when and in what
    form data is transmitted between applications. Companies offering
    products in this segment include IBM, TIBCO and BEA.

  . Enterprise Application Integration Tools allow companies to build
    customized links between pairs of applications, known in the industry as
    point-to-point interfaces. These tools enable users to convert data from
    one application into a format that is able to be used by another
    application. Companies offering products in this segment include Active
    Software Inc., New Era of Networks Inc. and Mercator Software, formerly
    TSI Software International.

  . Electronic Data Interchange Software uses industry-specific data formats
    to enable point-to-point electronic links for the purpose of transmitting
    business documents. Companies offering products in this segment include
    Sterling Commerce and Harbinger.

                                       35
<PAGE>

  . XML Tools enable companies to build integration solutions based on the
    exchange of XML-formatted documents. These solutions typically do not
    address the integration requirements of applications within the
    enterprise. Companies offering products in this segment include
    OnDisplay, Inc. and webMethods, Inc.

 Shortcomings of Common Business Integration Approaches

  While the adoption of these products has driven substantial growth in the
business integration software market, we believe these products fail to provide
a complete business integration solution for a number of reasons:

  . Inability to Support e-Business. Many current business integration
    products lack support for standard Internet data formats and
    communication protocols. Furthermore, most solutions are not able to
    support complex, Internet-based processes between trading partners.

  . Lack of Business Process Support. Many tools-based or electronic data
    interchange solutions support the transmission of data or business
    documents rather than automating business processes between applications
    and enterprises. Many products do not provide pre-built support for the
    most common business process integration requirements.

  . Lack of Pre-built Application Connectivity. Many business integration
    solutions do not provide pre-built connectivity to the market's leading
    e-business and enterprise applications. Without this pre-built
    connectivity, companies may find it difficult to pursue e-business
    strategies using their existing information technology infrastructure.

  . Architectural Inflexibility. Most custom built interfaces cannot be
    easily applied to similar situations and require significant
    modifications or full-scale reprogramming when adding applications. Many
    business integration products are either based on out-dated technologies
    or do not provide an architecture that combines all required integration
    technologies into a unified product.

 New Approaches for Business Integration

  We believe that a large opportunity exists for software vendors to address
these limitations by delivering solutions that:

  . provide an e-business infrastructure for the integration and automation
    of business processes both within the enterprise and among customers and
    suppliers over the Internet,

  . provide an open platform that supports high volumes of business
    transactions and meets the system management requirements of large
    companies,

  . utilize the functionality of leading enterprise application packages,

  . reduce changes to existing information technology environments and

  . operate in a variety of technical environments including those comprised
    of custom and packaged applications, various operating systems and the
    Internet.

  A comprehensive business integration solution with these features would
improve operating efficiencies, enable organizations to adapt to changes in
business and information technology requirements and allow companies to realize
the benefits of e-business.

The CrossWorlds Solution

  Our e-business infrastructure software integrates and automates business
operations within companies and among their customers and suppliers over the
Internet. Our products are based on a modular architecture that meets the
requirements of large enterprises, and combines standard Internet technologies

                                       36
<PAGE>

with proprietary innovations. We offer a set of tools that customers can use to
build e-business integration solutions, and extend and customize our pre-built
components. Our pre-built components consist of connectivity solutions for
leading applications and business process modules for integrating common e-
business and enterprise processes.

  Our products are characterized by five elements:

 Flexible e-Business Infrastructure

  We believe our products provide a foundation for enabling e-business
transactions between companies and their trading partners. We support a number
of the leading packaged e-business applications and development environments.
Our architecture also supports multiple e-business and Internet data and
communication standards. When combined with our application integration and
business process automation products, customers can rapidly deploy e-business
solutions that take advantage of their existing information technology
infrastructure.

 Real-time Business Process Automation

  We believe our integration solutions allow customers to accelerate their
e-business initiatives by integrating disparate enterprise applications and
automating their underlying business processes. We believe our solution reduces
process redundancies and data inconsistencies between applications. We offer a
process modeling toolset for building custom business process integration
solutions and pre-built business process integration modules that utilize our
knowledge of industry specific business practices.

 Extensive Packaged Application Integration

  We offer pre-built connectivity products for many of the leading packaged e-
business and enterprise applications. These connectivity products use and
complement the standard interfaces provided by each application vendor. Where
required, we support multiple versions of applications to accommodate
functional and technological changes in their interfaces. This allows customers
to migrate between existing and new application releases with minimal changes
to their integration solution, reducing their long term cost of integration.

 Extensive Custom Application Integration

  We offer a suite of tools that enables customers to extend their integration
solutions to include custom applications. Our tools automate common integration
development tasks including transforming data among different formats and
establishing communications between applications and the CrossWorlds
environment. To accelerate development efforts, we also provide pre-built
connectivity to many common technology environments.

 Scalable Integration Architecture

  Our Java-based architecture supports relevant Internet and technology
standards and can be extended to support new standards as they emerge. This
architecture has been designed to allow customers to adapt to changes in
business and information technology environments, including the addition of new
applications or trading partners and the processing of increasingly large
volumes of information.

Strategy

  Our objective is to establish and maintain a leadership position in the e-
business infrastructure software market. To this end, our strategy includes
these elements:

 Provide Comprehensive e-Business Solutions

  As enterprises increasingly conduct business over the Internet, they will
face a growing number of integration challenges. Over the next twelve months,
we intend to enhance our current e-business product

                                       37
<PAGE>

offering by developing Internet-based business process integration modules and
pre-building connectivity solutions for additional e-business applications
including those used for Internet-based procurement and order management. We
also intend to enhance our architecture by providing support for additional
security and Internet standards as they emerge.

 Expand Business Process Automation and Application Integration Solutions

  We believe that the breadth and depth of our business process automation and
application integration solutions are a primary competitive differentiator in
our target markets. Within a single architecture, our solution addresses a
broad range of integration requirements faced by global enterprises. Over the
next two years we plan to build connectivity to additional packaged
applications and technology environments. We will expand our set of pre-built
business process integration modules to support additional customer
requirements.

 Maintain and Extend Technology Leadership

  Our Java-based, open architecture uses industry-leading messaging middleware
and proprietary innovations, providing an extensible, high-performance e-
business infrastructure. As new technologies evolve, we intend to continue to
improve this technology platform to ensure that our solutions meet the
demanding requirements of large enterprises. We have been granted a patent on
key elements of our technology and have additional patents pending on other
portions of our architecture.

 Penetrate Selected Industries

  We believe that sales to global companies in selected industries including
technology, industrial manufacturing, process manufacturing and
telecommunications represent our greatest immediate revenue opportunities. Many
companies in these industries have made significant investments in packaged and
custom applications and are pursuing strategies that require the integration of
these applications both internally and with trading partners over the Internet.
Over the next two years we intend to expand our offerings in these markets and
to target additional industries in the future where our solution can provide
significant strategic benefit.

 Promote Broad Acceptance of the CrossWorlds Platform

  We are planning initiatives to promote broader acceptance of the CrossWorlds
platform. One element of this plan is the CrossWorlds Exchange, an online,
subscription-based resource containing a repository of integration components
based on our open architecture. The CrossWorlds Exchange will also provide
access to methodologies and templates to facilitate product development and
implementation by customers, systems integration and other third parties. The
CrossWorlds Exchange will be implemented in phases over the next six months.
Another element of this plan is to work with partners to expand distribution of
our products into additional industries.

 Expand Strategic Partnerships

  We intend to continue to develop and extend our strategic partnerships to
promote adoption of our e-business infrastructure solutions. We believe that
these strategic partnerships provide us with a competitive advantage. Our
partnerships with enterprise application and other technology vendors and
systems integrators provide sales and marketing support and access to required
technology and expertise. Currently, our most significant strategic partners
are IBM, SAP and a number of global systems integrators. Over the next twelve
to twenty-four months we expect our systems integrator partners will
increasingly provide the resources needed to implement our products.

                                       38
<PAGE>

Products and Technology

  Our e-business infrastructure products include business process integration
software and application connectivity components. These products are supported
by a Java-based architecture and a toolset that can be used to develop and
deploy customized integration solutions. The e-Business Infrastructure Products
table provides a summary view of our product offerings.

                       e-Business Infrastructure Products

<TABLE>
<CAPTION>
                Product                               Description
 -------------------------------------- --------------------------------------

 <C>                                    <S>
 Business Process Integration Products  Business process integration toolset
                                        .CrossWorlds Process Designer
                                        Pre-built business process integration
                                        modules
                                        .CrossWorlds eBusiness
                                        .CrossWorlds Customer Interaction
                                        .CrossWorlds Enterprise
                                        Pre-built application connectivity
 Application Integration Products       solutions
                                        .CrossWorlds Application Connectors
                                        .CrossWorlds Technology Connectors
                                        Custom application integration toolset
                                        .CrossWorlds Connector Development Kit
                                        .CrossWorlds Map Designer
                                        .CrossWorlds Relationship Designer
 Infrastructure Products                .CrossWorlds InterChange Server
                                        .CrossWorlds System Manager
</TABLE>

   A typical installation would include one or more CrossWorlds InterChange
Servers, and a set of pre-built business process integration modules and
connectors that support a customer's specific requirements. We also provide
software maintenance and support, training and associated implementation
services.

Business Process Integration Products

  Our business process integration solution is comprised of pre-built modules
and development tools that enable business process integration within the
enterprise and among trading partners over the Internet. Our solution allows
customers to:

  . extend the functionality of individual applications, which enables
    additional e-business capabilities,

  . reconcile differences and redundancies in the information managed by
    disparate applications and

  . provide access to information not usually available to the user of a
    single application.

  The foundation for our business process integration solution is our common
object model. All business processes within our system operate using a data
model that is designed to be independent of the way any specific application
represents its data. This common object model is a superset of the models
employed by the most widely deployed packaged enterprise applications. We
believe that the use of a common object model for business process integration
reduces the maintenance burden of the integration.

 Business Process Integration Toolset

  Business process integration modules are created and extended using the
CrossWorlds Designer suite of tools. The CrossWorlds Process Designer is a
standards-based tool for creating CrossWorlds common

                                       39
<PAGE>

objects, designing business process flows and automatically generating the
underlying Java programming code to operate on the CrossWorlds InterChange
Server. To simplify development and customization, process components are
presented to the user visually, and are defined and configured through the
CrossWorlds Process Designer's graphical user interface.

 Pre-Built Business Process Integration Modules

  Our customers can create their own business process integration modules with
our tools, and can use our pre-built integration modules to integrate many of
the common business processes required for e-business and other enterprise
business functions. These pre-built components utilize our common object model,
allowing multiple processes to be combined into solutions that address complex
requirements. Our pre-built process integration modules are grouped into three
product lines that are detailed in these three tables.

  CrossWorlds eBusiness. Our eBusiness product line includes business process
integration modules for integrating e-business applications and enabling
companies to collaborate with their trading partners over the Internet.
CrossWorlds eBusiness is designed to allow enterprises to implement e-business
solutions that take advantage of their existing information technology
investments.

                             CrossWorlds eBusiness

<TABLE>
<CAPTION>
             Module                               Description
 ------------------------------- ---------------------------------------------


 <C>                             <S>
 CrossWorlds eSales              Integrates the various applications involved
                                 in the Internet-based sales and ordering
                                 process


 CrossWorlds eProcurement        Integrates self-service procurement
                                 applications with financial and inventory
                                 systems


 CrossWorlds eCustomer Service   Provides self-service information by
                                 integrating Internet-based customer
                                 relationship management applications with
                                 order management and financial systems

 CrossWorlds Demand Planning     Integrates forecasting applications with
                                 operational systems to enable effective
                                 demand planning within the enterprise and to
                                 support sales forecasting

 CrossWorlds Supply Planning     Enables effective planning by integrating
                                 supply planning applications with operational
                                 systems
</TABLE>

  CrossWorlds Customer Interaction. Our Customer Interaction product line
includes the business process integration modules that link customer
relationship management, including sales force automation and customer service,
order management, billing and enterprise resource planning applications. These
products enable our customers to provide their sales and customer service
staffs with real time access to enterprise information, improving customer
service effectiveness and enhancing sales efficiency.

                        CrossWorlds Customer Interaction

<TABLE>
<CAPTION>
             Module                               Description
 ------------------------------- --------------------------------------------


 <C>                             <S>
 CrossWorlds Sales Processing    Allows companies to seamlessly integrate
                                 sales force automation applications with
                                 order management and other applications

 CrossWorlds Service and Support Enables improved customer service by
                                 integrating customer relationship management
                                 applications with order management and
                                 financial systems
</TABLE>


                                       40
<PAGE>

  CrossWorlds Enterprise. Our Enterprise product line includes business process
integration modules that synchronize information about key corporate assets
including customers, products, inventory and employees. This enables companies
to maintain a single, current view of information that is often duplicated
across multiple systems, and simplifies the task of exchanging data among
trading partners.

                             CrossWorlds Enterprise

<TABLE>
<CAPTION>
             Module                               Description
 ------------------------------- --------------------------------------------


 <C>                             <S>
 CrossWorlds Human Resources     Synchronizes relevant human resources
                                 information across multiple human resources
                                 applications and with multiple enterprise
                                 resource planning applications

 CrossWorlds Procurement         Enables an enterprise to synchronize product
                                 and vendor databases and generate purchase
                                 requisitions and orders among multiple
                                 procurement and financial applications

 CrossWorlds Inventory           Synchronizes and tracks inventory movements
  Management                     between inventory management and order
                                 fulfillment applications, providing a
                                 consistent view of distributed inventory
                                 across multiple plants and disparate
                                 applications

 CrossWorlds Financial           Integrates various functional applications
  Transactions                   with financial applications by posting
                                 accounts receivable, accounts payable and
                                 general ledger transactions
</TABLE>

Application Integration Products

  Our application integration products include pre-built connectivity for many
of the leading packaged applications and common technology platforms as well as
a toolkit for building connectivity to custom applications.

  Many of our connectors support specific versions of enterprise applications
and are upgraded by CrossWorlds as new functionality and interfaces are
released by application vendors. We maintain a library of application and
technology connectivity solutions for less common environments, some of which
are included in the listings below. This library of connectivity solutions
enables CrossWorlds implementation staff, customers and our systems integrator
partners to more rapidly implement integration solutions.

 Pre-built Application Connectivity Solutions

  CrossWorlds Application Connectors. Our Application Connectors understand the
means by which an application communicates with its external environment. Our
Application Connectors monitor the events occurring within an application and
use published interfaces to make them available to the CrossWorlds environment
in real-time. Many of our Application Connectors include pre-built components
that enable our customers to deploy e-business infrastructure solutions more
rapidly.

  We offer Application Connectors for a number of the leading e-business and
enterprise applications used by manufacturing and telecommunications companies,
including those offered by BroadVision, Clarify, J.D. Edwards & Company, Kenan
Systems, a subsidiary of Lucent Technologies, Inc., Manugistics, MetaSolv,
Oracle, PeopleSoft Inc., Portal, SAP, and Siebel.

  CrossWorlds Technology Connectors. Our Technology Connectors provide
connectivity to leading enterprise and e-business technology environments for
integrating custom applications and applications that lack well-defined
interfaces. Our Technology Connectors use widely adopted, standard technologies
including:

     .  Open Database Connectivity, or ODBC;

     .  Java Database Connectivity, or JDBC;

                                       41
<PAGE>

     .  Hypertext Markup Language, or HTML;

     .  Common Object Request Broker Architecture, or CORBA;

     .  Extensible Markup Language, or XML;

     .  Electronic Data Interchange, or EDI;

     .  Customer Information Control System; or CICS;

     .  IBM MQ Series Integrator, or MQSI and

     .  Oracle Relational Database Management System, or Oracle RDBMS.

 Custom Application Integration Toolset

  Three tools are used to build connectivity solutions involving custom
applications.

  CrossWorlds Connector Development Kit. Our customers can use our Connector
Development Kit to:

  .  build connectors to custom applications,

  .  extend the connectivity provided by our pre-built connectors and

  .  reuse previously built components to minimize the amount of programming
     required.

  CrossWorlds Map Designer. Our Map Designer tool is used to build and extend
transformation maps that convert data from application specific formats into
our common object model. The CrossWorlds Map Designer is a visual tool and is
tightly integrated with the CrossWorlds environment to support high volumes of
transformations.

  CrossWorlds Relationship Designer. Our Relationship Designer is a graphical
tool that maintains references between data residing in disparate applications.
Our customers can use the CrossWorlds Relationship Designer to define data
relationships for maintaining a single view of information across multiple
applications.

Infrastructure Products

  Our process automation and application integration solutions are deployed on
the CrossWorlds InterChange Server, a Java-based, software product that scales
to meet the requirements of global organizations and trading networks with
large volumes of transactions.

  We believe that CrossWorlds' infrastructure products exhibit the key
characteristics of software solutions used by large global organizations:

  Technology Infrastructure. Our InterChange Server utilizes a combination of
proprietary technologies and industry-standard messaging middleware from IBM.
The CrossWorlds InterChange Server is Java-based and modular allowing us to
support the most widely-accepted operating systems and technology standards. We
have been granted a patent on key elements of our architecture.

  e-Business Foundation. Our open platform supports a variety of Internet
standards, including Extensible Markup Language, or XML, RosettaNet, Hypertext
Markup Language, or HTML, Hypertext Transfer Protocol, or HTTP, File Transfer
Protocol, or ftp, and Electronic Data Interchange, or EDI. The CrossWorlds
InterChange Server:

  .  provides interfaces for multiple data formats,

  .  supports communications over multiple protocols and

  .  allows us to support new and emerging e-business standards. Integrated
     security ensures the integrity and confidentiality of exchanges between
     trading partners.

                                       42
<PAGE>

  Scalability. Our e-business infrastructure is designed to meet the growing
integration needs of organizations with multiple packaged and custom
applications. The CrossWorlds InterChange Server is capable of executing
multiple business processes simultaneously in a distributed environment. Our
modular architecture gives customers flexibility in deploying our solution, and
allows them to improve performance of individual components to enable the
overall solution to grow with their needs.

  Manageability. Our System Manager tool is used to manage the CrossWorlds
environment. The CrossWorlds System Manager is a visual tool and is tightly
integrated with the CrossWorlds InterChange Server, enabling users to monitor
and control the execution of our business process integration modules and
connectivity solutions from a single user interface.

  Adaptability. Our architecture allows business process modules and connectors
to be implemented independent of each other. This separation enables our
customers to mix and match business process modules and connectors, which makes
the integration solution more adaptable to changing business requirements.

Customers and Markets

  We have licensed our software to large global organizations in four
industries: technology, industrial manufacturing, process manufacturing and
telecommunications. Customers in other industries also have licensed our
software to support specific functional integration projects. For our four
targeted industries, we have developed industry initiatives to increase our
market penetration, including:

  . industry-specific product development,

  . support for industry-specific applications,

  . dedicated sales and pre-sales teams and

  . focused marketing initiatives.

  This list shows all of our license customers, excluding nine customers who
are not currently using our software and seven customers who are currently
using our software but do not allow us to use their names publicly:

             Technology                            Telecommunications
- -------------------------------------     -------------------------------------


 . Applied Materials                       . Avantel S.A./MCIWorldCom
 . Nortel Networks                         . Axtel
 . Royal Philips N.V.                      . Citykom Munster GmbH
 . Siemens                                 . CodeNet
 . Sony Corporation                        . EWE TEL AG

                                          . Excel Communications, Inc.
      Industrial Manufacturing            . HighwayOne
- -------------------------------------     . KPNQwest

                                          . Orange Plc.
 . Andersen Corporation                    . Orbitel
 . Delphi Automotive                       . U S WEST
 . Ingersoll-Rand

 . Solar Turbines/Caterpillar                        Other Industries
 . Vorwerk AG                              -------------------------------------
 . Whirlpool Corporation


                                          . Baxter Healthcare, Health Care
        Process Manufacturing             . diCarta, Inc., Software
- -------------------------------------     . EnBW International GmbH, Utilities

                                          . LodgeNet Entertainment
 . The Dow Chemical Company                  Corporation, Entertainment
 . DuPont                                  . Neoforma.com, Inc., Health Care
 . Farmland Industries                     . Premier, Inc., Health Care
 . Hercules, Inc.                          . SourceAlliance.com, Electrical
 . Roche Group                               Supply

                                       43
<PAGE>

  A small number of customers accounted for a significant portion of our
revenues during the periods 1997, 1998 and 1999. In 1997, Farmland Industries
accounted for $248,000, Orange Plc. accounted for $220,000 and two former
customers, Hewlett-Packard Company and The Vantive Corporation, acquired by
PeopleSoft, Inc., accounted for $275,000 and $240,000 of our revenue. In 1998,
U S West accounted for $1.1 million, Siemens accounted for $1.0 million and
Hercules, Inc. accounted for $871,000 of our revenue. In 1999, DuPont accounted
for $4.1 million of our revenue.

Customer Case Studies

  These case studies are intended to show the uses of CrossWorlds products in
real world applications. These case studies are not intended to be an
endorsement of CrossWorlds or its products.

  Customer: Neoforma.com, healthcare e-business network provider

  Problem: Neoforma.com is building an online healthcare marketplace over the
  Internet that will serve as a global network to bring together healthcare
  providers and medical suppliers to exchange information and buy and sell
  medical products, supplies and equipment. To accomplish this, Neoforma.com
  is integrating mySAP.com Marketplace with its internal applications and
  plans to integrate its online marketplace with the exchange participants'
  order management and purchasing applications.

  Solution: Neoforma.com is implementing CrossWorlds as the core integration
  solution to provide healthcare providers and suppliers a conduit to connect
  with the mySAP.com Marketplace. CrossWorlds eBusiness will be used to
  automate the exchange by recording order information from healthcare
  providers and product information from medical suppliers and formatting it
  for the mySAP.com Marketplace. CrossWorlds will standardize and maintain
  the core business logic and master data definitions involved in the
  transactions including item, master customer, master vendor, master orders,
  account status and inventory level. The purpose of this standardization is
  to ensure consistent, accurate exchange of information and to facilitate
  the buying and selling of medical products, supplies and equipment.
  Neoforma.com will also use CrossWorlds to integrate mySAP.com and
  Neoforma.com's internal ERP system.

  Customer: Delphi Automotive, automotive technologies, systems and
  components

  Problem: Delphi needed a standardized integration solution that could tie
  together numerous packaged and custom applications to support the company's
  complex business processes. These applications operate within multiple
  business units, and Delphi wanted a solution that would improve the
  efficiency of data sharing across the company. Delphi currently has a large
  SAP ERP implementation along with a myriad of custom applications that
  manage production, purchasing and fulfillment.

  Solution: Delphi is implementing CrossWorlds to integrate the company's
  complex application environment across the enterprise. From CrossWorlds,
  Delphi purchased the CrossWorlds SAP Connector, multiple CrossWorlds
  Technical Connectors, the CrossWorlds InterChange Server, the CrossWorlds
  Connector Development Kit and multiple pre-built CrossWorlds Business
  Process Integration Modules to integrate key information and automate the
  processes across business units.

  Customer: U S WEST, telecommunications service provider

  Problem: U S WEST !NTERPRISE, U S WEST's data networking and new product
  development division, needed to integrate the common business processes for
  customer relationship management, order history and service contracts
  across three customer service and back-office applications.

  Solution: U S WEST implemented CrossWorlds Customer Interaction solution to
  enable a bi-directional flow of information between these applications,
  ensuring a consistent and accurate picture of its customers, products and
  contracts. As a part of U S WEST's new systems architecture, CrossWorlds'
  solution helped U S WEST achieve a five-fold increase in the number of
  quotes for contracts and

                                       44
<PAGE>

  renewals processed within the first month of implementation. U S WEST
  estimates they have achieved a 35% cost savings in this first phase of the
  CrossWorlds implementation, simply because of the ease of making changes to
  customer contracts.

Partners

 Strategic Partners

  We will continue to enhance and expand our strategic partnerships with
industry leaders to increase market awareness and acceptance of our e-business
infrastructure solutions. These relationships include a variety of joint
development, cooperative sales and marketing efforts that are more significant
than our efforts with other partners. Our strategic partners include:

     IBM. CrossWorlds and IBM have a strategic relationship focused on joint
  sales and marketing of a combined product offering. Our agreement with IBM
  expires on June 3, 2001, and is automatically renewed for an additional one
  year term unless terminated by either party. We and IBM have established a
  joint design council to identify areas of potential cooperation such as
  joint product development and technology transfer. We have agreed to
  incorporate technology from IBM as part of our infrastructure. We plan to
  expand our relationship to include a sales, marketing and implementation
  partnership with IBM Global Services, IBM's systems integration
  organization. No schedule for expanding our relationship has been
  established.

     SAP. SAP made equity investments in CrossWorlds in 1997 and 1999. We and
  SAP have committed resources towards joint development, marketing and
  sales. We support SAP's Business Framework architecture and are a certified
  partner in SAP's Complementary Software Program. SAP has certified the
  CrossWorlds Connector for R/3 for the SAP Business Application Programming
  Interface. An executive from SAP sits on our technical advisory board.

 Strategic Investors

  We have received equity investments of at least $1 million from a variety of
leading companies in the technology industry besides SAP. Some of these
investors also provide marketing and sales assistance. Strategic investors
include:

<TABLE>
<CAPTION>
           Strategic Investor                   Description of Investor
 -------------------------------------- --------------------------------------


 <C>                                    <S>
 Axon Solutions                         Axon is a United Kingdom-based systems
                                        integrator.


 Compaq Computer Corporation            Compaq is a supplier of computer
                                        equipment and related services.


 Industri-Matematik International       IMI is a provider of order management
  Corp., IMI                            applications for manufacturers and
                                        wholesale distributors.


 Intel Corporation                      Intel is a manufacturer of computer,
                                        networking and communications
                                        products.


 J.D. Edwards                           J.D. Edwards is a provider of
                                        enterprise resource planning
                                        applications.


 Manugistics                            Manugistics is a provider of supply
                                        chain planning and management
                                        applications.


 Omron Corporation                      Omron is a Japan-based supplier of
                                        industrial automation, service
                                        automation, healthcare automation and
                                        information processing.
</TABLE>

                                       45
<PAGE>

 Systems Integrators/Consulting Firms

  Systems integrators and consulting firms provide sales, marketing and product
development support. Partnerships with systems integrator and consulting firms
help shorten the sales cycle for prospective customers and enable access to
executives at potential prospects. These partnerships may also include joint
product development efforts. Our systems integrator and consulting firm
partners include:

<TABLE>
<CAPTION>
       Systems Integrator Partner             Description of Relationship
 -------------------------------------- --------------------------------------


 <C>                                    <S>
 Cap Gemini                             Cap Gemini and CrossWorlds have a
                                        joint sales, implementation, marketing
                                        and development partnership focused on
                                        the telecommunications industry and
                                        the United Kingdom market.

 CSC                                    CSC Consulting and CrossWorlds have a
                                        joint sales and implementation
                                        partnership focused on large
                                        enterprises in the United States and
                                        Europe.


 Deloitte Consulting                    Deloitte Consulting and CrossWorlds
                                        have a joint sales, implementation and
                                        marketing partnership focused on the
                                        telecommunications and enterprise
                                        resource planning markets.

 EDS                                    EDS and CrossWorlds have a joint
                                        sales, implementation and marketing
                                        partnership focused on providing
                                        e-business integration solutions to
                                        selected industries.


 Ernst & Young                          Ernst & Young and CrossWorlds have a
                                        joint sales, implementation, marketing
                                        and development partnership focused on
                                        selected industries, including
                                        manufacturing and telecommunications.

 PricewaterhouseCoopers                 PricewaterhouseCoopers and CrossWorlds
                                        have a joint sales, implementation and
                                        marketing alliance focused on
                                        providing e-business integration
                                        solutions for selected industries.
</TABLE>

  CrossWorlds has worked cooperatively with other systems integrators and
consulting firms including Andersen Consulting and Cambridge Technology
Partners, although we have no formal partnerships with these companies.

                                       46
<PAGE>

 Application Partners

  We have established business relationships with a number of enterprise
application software providers. These relationships typically include technical
cooperation, joint marketing, cooperative development or joint sales.
CrossWorlds has access to each company's software and documentation. Our
application partners include:

<TABLE>
<CAPTION>
          Application Partner                   Description of Partner
 -------------------------------------- --------------------------------------


 <C>                                    <S>
 Baan                                   Baan is a provider of enterprise
                                        resource planning applications.


 BroadVision                            BroadVision is a provider of
                                        electronic commerce applications.


 Clarify                                Clarify is a provider of customer
                                        relationship management applications.


 MetaSolv                               MetaSolv is a provider of operating
                                        support system applications for the
                                        telecommunications industry.


 Oracle                                 Oracle is a provider of enterprise
                                        resource planning applications.


 PeopleSoft/Vantive                     PeopleSoft is a provider of enterprise
                                        resource planning and customer
                                        relationship management applications.

 Portal                                 Portal is a supplier of customer
                                        relationship management and billing
                                        software for Internet service
                                        providers.


 Siebel                                 Siebel is a provider of customer
                                        relationship management applications.
</TABLE>

  CrossWorlds provides connectivity solutions for products from other vendors
with whom we have no formal relationship including those provided by Kenan,
Mannesmann, Numetrix and Trilogy.

Sales

  We sell our software primarily through our direct sales organization. As of
March 31, 2000 our direct sales force consisted of 30 sales professionals
located in offices in North America and Europe. We have domestic offices
located in California, Colorado, Connecticut, Illinois, Maryland, Michigan,
Minnesota, New Jersey, North Carolina and Texas. Our European headquarters is
based in Munich, Germany and we have also established subsidiaries and local
offices in France and the United Kingdom. Technical sales support is provided
by 18 pre-sales representatives located in the corporate and field offices. The
field sales force is complemented by six telebusiness staff based in our U. S.
headquarters and two telebusiness and marketing staff based in our Munich
office.

  We deploy sales teams consisting of both sales and technical sales support
professionals to create industry-specific proposals, presentations and
demonstrations that address the specific requirements of the customer. Our
typical customer is a Fortune 1000 company in the technology, industrial
manufacturing, process manufacturing or telecommunications industry. The
initial sale cycle varies significantly from customer to customer. To date, it
has ranged from one to nine months.

Marketing

  Our marketing efforts are directed at establishing a market leadership
position for our software in the e-business infrastructure software market. Our
marketing programs are focused on creating awareness and

                                       47
<PAGE>

generating interest in our solution to increase sales and are targeted at
information technology managers, chief information officers, chief financial
officers and other senior executives within global Fortune 1000 companies. Our
marketing plan includes these elements:

  Brand Awareness and Public Relations. We believe that our brand identity has
improved our sales effectiveness by providing access to executives at target
accounts and contributed to our ability to attract partners. To build brand
awareness, we engage in a range of public relations activities including
industry analyst relations, press releases, media relations and media tours.

  Lead Generation. We have developed lead-generation programs, including direct
mail campaigns, seminar series and audioseminars, targeted at specific
audiences and account profiles. We participate in selected trade shows and
partner user group events with the goal of identifying prospective customers.
These efforts are complemented by our own internal telebusiness organization,
which provides support for lead-generation activities.

  Joint Marketing. With our application, technology and systems integrators
partners, we have planned and executed a variety of marketing programs
including trade shows and user groups, joint speaking opportunities, seminar
tours, public relations and advertising campaigns. To date, we have executed
joint marketing activities with Clarify, Compaq, Deloitte Consulting, Ernst &
Young, IBM, MetaSolv, Oracle, PeopleSoft, Portal, PricewaterhouseCoopers, SAP
and Siebel.

Customer Support, Implementation and Training

 Customer Support

  We have implemented a customer support strategy to promote successful
implementation and customer satisfaction. This multi-tiered approach includes
on-line support through the Internet, toll-free telephone technical support and
on-site support from our client services team when required. Our Internet
service programs provide links to selected CrossWorlds systems, including
product documentation, technical notes and a frequently asked questions
database. Customers can directly check the status of their technical support
requests over the Internet. A toll-free phone number also provides customers
with access to technical service professionals on a 24-hour a day, 7-day a week
basis. Our staff also provides on-site support to resolve more complex issues,
typically on a fee-for-service basis.

  We measure the satisfaction level of each customer annually using a customer
satisfaction research firm to help us identify, analyze and solve customer
service problems.

 Client Services

  To install and configure our products, we maintain an internal client
services implementation team with expertise at installing and configuring our
products at client sites. While most customer implementations to date have been
performed by our internal staff, our long term implementation strategy is to
support the efforts of our third-party systems integrator partners with a small
number of CrossWorlds' client services resources on each client project. We
believe the presence of our client service staff has helped maintain the
consistency and quality of our product implementation.

 Training

  We offer a range of training courses in the installation, configuration,
customization and administration of our products. Typically, these courses are
attended by the relevant members of a customer's information technology team.
We also train third-party implementation personnel on the installation,
customization and configuration of our products. Training is available at our
training facility in Burlingame, California and at various locations around the
world through a third-party training provider. Customers and implementation
partners can arrange for dedicated classes to be provided at their own
facilities.

                                       48
<PAGE>

Research and Development

  We have made substantial investments in research and development. When we
think it makes sense, we license technology from leading third-party providers
and engage in cooperative development with systems integrator partners to
reduce our own research and development expenditures. Through March 31, 2000,
we have invested approximately $34.6 million in research and development.

  We believe that high levels of research and development spending continue to
be vital to our success because of:

  . the complexity of developing a comprehensive integration solution for e-
    business and the enterprise,

  . the need to support an increasing number of packaged enterprise
    applications, particularly in the e-business and telecommunications
    markets,

  . the ongoing expansion of functionality in each of our product lines and

  .  the increasing functional depth of our industry solutions for
     manufacturing and telecommunications.

  We focus our research and development efforts on the development of
collaboration modules and connectivity solutions, the supporting infrastructure
and tools, quality assurance and technical publications that support all facets
of product usage. We are also engaged in the development of advanced
technologies and the evaluation of emerging third-party products that can be
utilized in future releases of our products.

  On March 31, 2000, there were 80 employees in our research and development
organization. Approximately half of these employees are dedicated to developing
collaboration modules and connectivity solutions. The rest of these employees
are focused on infrastructure development, quality assurance, documentation and
technical support.

   We have a technical advisory board. The board is made up of senior
executives from Compaq, McKinsey & Company, Ernst & Young and SAP. The board
provides feedback on existing product plans and guidance for future research
and development activities.

Intellectual Property and Other Proprietary Rights and Limited Protection of
These Rights

 Legal Protections

  We rely on patent, copyright, trademark and trade secret laws and
restrictions on disclosure to protect our intellectual property rights. We have
been granted one patent relating to our architecture. We have four pending U.S.
patent applications relating to the architecture of our products. These
applications may not be approved. Patents we may be issued may not protect our
intellectual property and may be challenged by third parties. Other people may
independently develop similar or competing technology or design around any
patents that may be issued to us. We have three pending U.S. and international
trademark applications.

 Confidentiality and License Agreements

  We enter into confidentiality or license agreements with our employees,
consultants and corporate partners to protect our proprietary information. We
also control access to and distribution of our software, documentation and
other proprietary information. We provide our products to end-users primarily
under non-exclusive license agreements that impose restrictions on customers'
use of the software.

 Limited Protection of Our Rights

  Despite our efforts to protect our proprietary rights, existing laws afford
only limited protection. People may try to copy or reverse engineer aspects of
our products or to obtain and use information that we believe

                                       49
<PAGE>

is proprietary. We may not be able to protect our proprietary rights against
unauthorized copying or use. That kind of misuse of our proprietary rights
could hurt our business. It is hard to monitor unauthorized use of our
products, and the steps we have taken to prevent misappropriation of our
technology may not work, particularly in foreign countries where the laws may
not protect our proprietary rights as fully as in the United States.

 Claims

  The software industry is characterized by the existence of a large number of
patents and frequent litigation based on allegations of patent infringement and
the violation of other intellectual property rights. We attempt to avoid
infringing known proprietary rights of third parties in our product development
efforts. Nevertheless, we expect that we may be subject to legal proceedings
and claims for alleged infringement by us or our licensees of third party
proprietary rights, such as patents, trademarks or copyrights. Any claims
relating to the infringement of third party proprietary rights, even if not
meritorious, could:

  .  result in costly litigation,

  .  divert management's attention and resources and

  .  require us to enter into royalty or license agreements which are not
     advantageous to us.

  Parties making these claims may be able to obtain an injunction, which could
prevent us from selling our products in the United States and abroad. Any of
these results could harm our business. We may increasingly be subject to
infringement claims as the number of products and competitors in our industry
grow and product functionalities overlap. Furthermore, former employers of our
current and future employees may assert that our employees have improperly
disclosed confidential or proprietary information to us.

Competition

  The market for our products is intensely competitive, and is expected to
become increasingly competitive as current competitors expand their product
offerings and new competitors enter the market. Our current competitors include
a number of companies offering one or more solutions to the application
integration problem, some of which are directly competitive with our products.

 Internal Information Technology Departments

  To date, the majority of the competition we have faced has been from the
internal information technology departments of potential customers that have
developed or may develop in-house integration solutions that may substitute for
those offered by us. We expect that these internal development initiatives will
continue to be a principal source of competition. The competitive factors in
this area require that we produce a product that conforms to the prospective
customer's information technology standards, scales to meet the needs of large
enterprises and costs less than their internal development efforts.

 Systems Integrators

  A second source of competition results from systems integrators and other
information technology service providers that customers engage to build
customized integration solutions across multiple customer applications. The
competitive factors in this area require that we demonstrate to our prospective
customers, systems integrators and other service providers the cost savings,
risk reduction and other advantages of an integration solution based on
commercially-supported software.

 Integration Software Providers

  Our competitors also include a large number of software vendors targeting one
or more segments of the business integration software market through various
technological solutions. Most of the competitors offer

                                       50
<PAGE>

components of a complete solution. Some competitors' solutions are centered on
messaging and data transport technologies, including BEA, Microsoft
Corporation, and TIBCO. Other competitors' solutions are focused on e-business
and integration tools. These competitors include Active Software, Extricity
Software, Inc., Mercator Software, New Era of Networks, OnDisplay, Software
Technologies Corporation, Vitria Technology Inc. and webMethods.

  Many of these competitors have longer operating histories, significantly
greater financial, technical, marketing, and other resources, significantly
greater name recognition and a larger installed base of customers than we do.
Many competitors have well-established relationships with current and potential
customers. As a result, these competitors may be able to respond more quickly
to new or emerging technologies and changes in customer requirements, or to
devote greater resources to the development, promotion and sale of their
products than we could.

  Current and potential competitors have established or may establish
cooperative relationships among themselves or with third parties to increase
the ability of their products to address customer needs. It is possible that
new competitors or alliances among competitors may emerge and rapidly acquire
significant market share. Potential competition could emerge from companies
such as Hewlett-Packard, IBM, Microsoft and Oracle. Increased competition is
likely to result in price reductions, reduced gross margins and loss of market
share.

Employees

  As of March 31, 2000, we had a total of 235 employees, 207 were based in
North America, and 28 were based in Europe, principally in the United Kingdom
and Germany. Of the 235 employees, 77 were engaged in sales and marketing, 85
were in product development and customer support, 43 were in implementation
services and 30 were in finance, administration and operations. None of our
employees is represented by a labor union. We have not experienced any work
stoppages and consider our relations with our employees to be good.

Facilities

  Our headquarters are located in approximately 40,000 square feet in
Burlingame, California. The lease on this office space expires in April 2008.
We currently lease other domestic sales and support offices in California,
Colorado, Connecticut, Illinois, Maryland, Michigan, Minnesota, New Jersey,
North Carolina; and Texas. We also maintain international offices in leased
facilities located in the United Kingdom, France and Germany. The German office
also serves as our European headquarters.

                                       51
<PAGE>

                                   MANAGEMENT

Executive Officers and Directors

  The executive officers and directors of CrossWorlds as of May 4, 2000 are:

<TABLE>
<CAPTION>
Name                     Age Position(s)
- ----                     --- -----------
<S>                      <C> <C>
Alfred J. Amoroso.......  50 Chief Executive Officer, President and Director
Katrina A. Garnett......  38 Founder and Chairman of the Board of Directors
Mark Bishof.............  40 Senior Vice President, Global Services
Prashant Gupta..........  39 Chief Technical Officer and Senior Vice President
Mark R. Kent............  40 Chief Financial Officer and Senior Vice President Finance
Arthur R. Matin.........  43 Senior Vice President, Global Sales and Marketing
James G. Rowley.........  34 Senior Vice President, Engineering
Terence J. Garnett......  43 Director
Frederick W. Gluck......  64 Director
Andrew K. Ludwick.......  54 Director
Albert A. Pimentel......  45 Director
Colin F. Raymond........  29 Director
</TABLE>

  Mr Gluck and Mr. Ludwick are members of the compensation committee. Mr.
Ludwick, Mr. Pimentel, and Mr. Raymond are members of the audit committee.

  Alfred J. Amoroso has served as president, chief executive officer and a
director of CrossWorlds since October 1999. Mr. Amoroso served as general
manager of IBM global services Asia Pacific from May 1997 to October 1999. From
1993 to 1997, Mr. Amoroso held various other management positions at IBM,
including general manager of the worldwide insurance business unit, general
manager of the North American insurance business unit and vice president of the
insurance consulting practice. Before joining IBM, Mr. Amoroso held various
positions at Price Waterhouse, now PricewaterhouseCoopers, from 1985 to 1993
including lead technology partner and partner in charge of the worldwide
insurance consulting practice. Before joining Price Waterhouse, Mr. Amoroso
founded Computech Corporation, an information technology consulting and
development firm, in 1977 and served as chief executive officer. Computech was
purchased by Price Waterhouse in 1985. Mr. Amoroso has a B.S. degree in systems
engineering and a M.S. in operations research from the Polytechnic Institute of
Brooklyn.

  Katrina A. Garnett founded CrossWorlds in March 1996, and has served as
chairman of CrossWorlds since October 1999 and a director since March 1996. Ms.
Garnett served as president and chief executive officer from March 1996 until
October 1999. Before founding CrossWorlds, Ms. Garnett served as vice president
and general manager of the distributed objects and connectivity division at
Sybase, Inc., a database software company, from October 1990 to April 1996.
From 1986 to 1990, Ms. Garnett served in various technical management positions
in the areas of workflow and workgroup applications at Oracle Corporation. Ms.
Garnett has a B.S. degree in industrial engineering from State University of
New York and a M.B.A. from Webster/IMEDE.

  Mark C. Bishof has served as senior vice president, global services for
CrossWorlds since March 2000. Before joining CrossWorlds, Mr. Bishof held
various positions at Deloitte Consulting including partner, communications
industry practice, and senior manager from December 1993 to February 2000. From
February 1988 to December 1993, Mr. Bishof served as an associate at Booz Allen
& Hamilton, Inc. Mr. Bishof holds a B.S. degree in computer science from the
University of Maryland.

  Prashant Gupta has served as chief technology officer at CrossWorlds since
April 1996. Before joining CrossWorlds, Mr. Gupta served as chief architect at
Illustra/Informix from October 1995 until April 1996. From July 1992 to October
1995, Mr. Gupta held a variety of positions at Sybase, Inc., where he served as
the chief technical architect for several key middleware and connectivity
programs. Mr. Gupta holds a B.S.

                                       52
<PAGE>

degree, with honors, in electrical and computer engineering from BITS, Pilani,
in India. Mr. Gupta is also a director and consultant to several private
companies.

  Mark R. Kent has served as senior vice president, finance and chief financial
officer for CrossWorlds since March 1999. Before CrossWorlds, Mr. Kent held
financial management positions at LSI Logic Corporation, a supplier of
semiconductors, where he served as treasurer from November 1997 to March 1999,
and as assistant treasurer from December 1995 to November 1997. From April 1991
to December 1995, Mr. Kent was a proprietor in the financial management
consulting firm Feldmann, Kent and Associates. From November 1987 to April
1991, he served as a senior officer of the high technology group of Bank of the
West. Mr. Kent holds a B.S. degree in business administration from Colorado
State University.

  Arthur R. Matin has served as senior vice president, global sales and
marketing for CrossWorlds since May 2000. In May 2000, Mr. Matin assumed
responsibility for business development. Mr. Matin served as senior vice
president, global sales for CrossWorlds from January until May 2000. Before
CrossWorlds, Mr. Matin served as vice president of the industrial sector at IBM
from January 1999 to January 2000. From 1980 to 1999, Mr. Matin held various
other management positions at IBM, including general manager, industries, Asia
Pacific, general manager, product management, Asia Pacific and vice president
of sales, manufacturing industry. Mr. Matin holds a B.A. in biology from the
University of Rochester and a M.B.A. from the University of Chicago.

  James G. Rowley has served as senior vice president of engineering at
CrossWorlds since May 1999, and served as vice president, content engineering
from November 1998 to May 1999 and vice president, worldwide sales consulting
from January 1998 to November 1998. Before CrossWorlds, Mr. Rowley served as
vice president, worldwide field application engineering at Scopus Corporation,
a software company, from January 1997 to January 1998. From January 1995 to
January 1997, Mr. Rowley established a worldwide sales consulting group at
Siebel Systems, a software company. From 1986 to January 1995, Mr. Rowley
served in several management positions at Oracle Corporation. Mr. Rowley holds
a B.A. degree and a M.B.A. from New York University.

  Terence J. Garnett has served as a director of CrossWorlds since March 1996.
Mr. Garnett has been a managing director of Garnett Capital since January 2000.
Before starting Garnett Capital, Mr. Garnett was a venture partner with Venrock
Associates, a venture capital firm, from April 1995 to December 1999. From
October 1990 to August 1994, Mr. Garnett held a variety of management positions
with Oracle Corporation, where he served as senior vice president, worldwide
marketing and business development, senior vice president, new media group and
was a member of the executive committee. Mr. Garnett holds a B.S. degree from
the University of California Berkeley and a M.B.A. from the Stanford Graduate
School of Business. Mr. Garnett is also a director of Neoforma.com and Niku
Corporation and several other private companies.

  Frederick W. Gluck has served as a director of CrossWorlds since January
1998. Mr. Gluck is presently serving as a consultant to McKinsey & Company,
Inc., an international management consulting firm. From 1995 to July 1998, Mr.
Gluck served as vice-chairman and director of the Bechtel Group. Mr. Gluck
retired from Bechtel in July 1998. From 1967 to 1995, Mr. Gluck held various
positions with McKinsey including managing director of the firm from 1988 to
1994. Mr. Gluck serves as a director for AMGEN, ACT Networks, Columbia/HCA,
SCIENT and several private companies.

  Andrew K. Ludwick has served as a director of CrossWorlds since June 1997.
From 1995 to 1997, Mr. Ludwick served as chief executive officer of Bay
Networks, a networking company. Mr. Ludwick co-founded SynOptics
Communications, a networking company, in 1985 and served as chief executive
officer from 1985 to 1995. Mr. Ludwick also serves as a director of several
private companies.

  Albert A. Pimentel has been a director of CrossWorlds since March 1999. Mr.
Pimentel has been senior vice president of WebTV Networks, Inc., a provider of
consumer Internet services and designer of internet access appliances and a
subsidiary of Microsoft Corporation, since November 1996. From June 1992 to
October 1996, Mr. Pimentel served as senior vice president and chief financial
officer of LSI Logic Corporation, a leading provider of semiconductors. Mr.
Pimentel serves as a director of ConXion Corporation, everSearch.com and
NetCell Corporation.

                                       53
<PAGE>

  Colin F. Raymond has been a director of CrossWorlds since October 1999. Mr.
Raymond has been a partner with Soros Private Equity Partners, a private
investment management firm, since May 1999. From 1996 to 1999, Mr. Raymond was
with Morgan Stanley Capital Partners, most recently as vice president. Before
that, Mr. Raymond was employed by Wolfensohn & Co. and J.P. Morgan & Co.
working in corporate finance and mergers and acquisitions. Mr. Raymond serves
as a director of ARM Financial Group, Day International and a number of
privately-held companies.

Board Composition

  CrossWorlds currently has authorized seven directors. Each director is
elected for a period of one year at CrossWorlds' annual meeting of stockholders
and serves until the next annual meeting or until his successor is duly elected
and qualified. The executive officers serve at the discretion of the board of
directors. Katrina A. Garnett, CrossWorlds founder and chairman of the board of
directors, is married to Terence J. Garnett, a member of CrossWorlds' board of
directors.

Board Compensation

  Directors are not compensated for their services as directors except for
reimbursement for reasonable travel expenses relating to attendance at board
meetings and the grant of stock options. As of the offering, directors who are
employees of CrossWorlds are eligible to participate in CrossWorlds' 1997 stock
plan and 1999 executive stock plan. Directors who are not employees of
CrossWorlds will be eligible to participate in CrossWorlds' 2000 director stock
option plan. Outside directors have received option grants as listed in this
table.

<TABLE>
<CAPTION>
                                                                 Exercise No. of
   Name                                            Date of Grant  Price   Shares
   ----                                            ------------- -------- ------
   <S>                                             <C>           <C>      <C>
   Albert A. Pimentel............................. February 1999  $3.00   53,333
   Andrew K. Ludwick..............................     June 1997  $0.75   33,333
                                                    January 1999  $3.00   41,666
   Frederick W. Gluck.............................  January 1998  $2.25   20,000
                                                    January 1999  $3.00   33,333
</TABLE>

All of these options vest over three years from the date of grant.

Board Committees

  In January 1999, the board established the audit committee. The audit
committee reviews CrossWorlds' annual audit and meets with CrossWorlds'
independent auditors to review CrossWorlds' internal controls and financial
management practices.

  In January 1999, the board established the compensation committee. The
compensation committee recommends compensation for executive officers to the
board, and administers CrossWorlds' stock plans.

Executive Compensation

  This table provides information concerning compensation for services provided
to CrossWorlds during the year ended December 31, 1999. Information is provided
for everyone who served as our chief executive officer during the year, for
each of the other four most highly compensated executive officers whose total
cash compensation exceeded $100,000 during the year ended December 31, 1999,
and for one other person who was not an executive officer at year end, Kevin
Fitzgerald.

  The amounts in the all other annual compensation column are insurance
premiums paid by CrossWorlds, with the exception of $40,271 paid to Alfred J.
Amoroso for moving expenses.

                                       54
<PAGE>

  Mr. Amoroso joined CrossWorlds in October 1999. Mr. Kent joined CrossWorlds
in March 1999. Mr. Fitzgerald resigned as senior vice president, sales in
October 1999. Ms. Garnett resigned as chief executive officer in October 1999.
Mr. Foster resigned as senior vice president, marketing and business
development in May 2000.

                           Summary Compensation Table

<TABLE>
<CAPTION>
                                                     Long-Term
                                                    Compensation
                                                       Awards
                                                    ------------
                                       Annual
                                    Compensation
                                  -----------------  Securities
                                   Salary   Bonus    Underlying  All Other Annual
Name and Principal Position  Year   ($)      ($)    Options (#)  Compensation ($)
- ---------------------------  ---- -------- -------- ------------ ----------------
<S>                          <C>  <C>      <C>      <C>          <C>
Alfred J. Amoroso
 President and Chief
  Executive Officer........  1999 $115,530 $     --  2,125,192       $40,346
Barton S. Foster
 Senior Vice President,
  Marketing and Business
  Development..............  1999  175,000   76,112    216,666           357
Prashant Gupta
 Chief Technology Officer..  1999  175,000  106,112    333,332         2,304
Mark R. Kent
 Senior Vice President and
  Chief Financial Officer..  1999  136,719   36,509    399,999           351
James G. Rowley
 Senior Vice President,
  Engineering..............  1999  164,583   84,798    204,999           319
Kevin Fitzgerald
 Former Senior Vice
  President, Sales.........  1999  149,965  248,606    166,666         1,338
Katrina A. Garnett
 Chairman..................  1999  175,000  106,112         --           360
</TABLE>

                                       55
<PAGE>

Option Grants

  This table provides summary information on stock options granted to the
officers in the table below during the year ended December 31, 1999.

  The percentage of total options granted to employees is based on an aggregate
of 6,968,975 shares granted by CrossWorlds under the 1997 stock plan and the
1999 executive stock plan during the year ended December 31, 1999. Potential
realizable values are net of exercise price, but before taxes for exercise. The
5% and 10% assumed annual rates of compounded stock price appreciation are set
by the Securities and Exchange Commission. The actual stock price appreciation
over the 10-year term is almost certainly not going to be at the assumed 5% and
10% levels or at any other defined level. No value will be realized from the
option grants unless the market price of the common stock appreciates.

                       Option Grants in Last Fiscal Year

<TABLE>
<CAPTION>
                                     Individual Grants
                         -----------------------------------------
                                                                    Potential Realizable
                                                                      Value at Assumed
                                    % of Total                        Annual Rates of
                         Number of   Options                            Stock Price
                           Shares   Granted to                        Appreciation For
                         Underlying Employees  Exercise                 Option Term
                          Options   in Fiscal   Price   Expiration ----------------------
Name                     Granted(#)    Year     ($/Sh)     Date      5%($)      10%($)
- ----                     ---------- ---------- -------- ---------- ---------- -----------
<S>                      <C>        <C>        <C>      <C>        <C>        <C>
Alfred J. Amoroso....... 2,125,192    30.50%    $6.60    10/11/09  $8,821,044 $22,354,258
Barton S. Foster........   116,666     1.67      3.00     2/18/09     220,112     557,807
                           100,000     1.43      6.60    10/11/09     415,070   1,051,870
Prashant Gupta..........   249,999     3.58      5.25     3/11/09     825,421   2,091,779
                            83,333     1.19      6.60    10/11/09     345,891     876,555
Mark R. Kent............   249,999     3.58      5.25     3/22/09     825,421   2,091,779
                            83,333     1.19      6.60     8/12/09     345,891     876,555
                            66,667     0.96      6.60    10/11/09     276,715     701,250
James G. Rowley.........    33,333     0.48      5.25     3/11/09     110,055     278,902
                            71,666     1.03      6.60     7/21/09     297,464     753,833
                           100,000     1.43      6.60    10/11/09     415,070   1,051,870
Kevin Fitzgerald........    83,333     1.19      5.25     3/11/09     275,140     697,260
                            83,333     1.19      6.60     7/21/09     345,891     876,555
Katrina A. Garnett......        --       --        --          --          --          --
</TABLE>

                                       56
<PAGE>

Option Exercises and Holdings

  This table provides summary information concerning the shares of common stock
represented by outstanding stock options held by each of these officers as of
December 31, 1999.

  The values of unexercised in-the-money options are based on a fair market
value of $9.00 per share as of December 31, 1999, as determined by the board of
directors, minus the exercise price, multiplied by the number of shares
underlying the option.

                         Fiscal Year-End Option Values

<TABLE>
<CAPTION>
                               Number of Securities      Value of Unexercised
                               Underlying Unexercised    In-the-Money Options
                               Options at FY-End (#)         at FY-End ($)
                             ------------------------- -------------------------
Name                         Exercisable Unexercisable Exercisable Unexercisable
- ----                         ----------- ------------- ----------- -------------
<S>                          <C>         <C>           <C>         <C>
Alfred J. Amoroso...........    88,549     2,036,643    $212,518    $4,887,943
Barton S. Foster............    50,696       215,969     274,177       965,813
Prashant Gupta..............   100,695       315,970     579,169     1,245,823
Mark R. Kent................    69,793       330,206     230,785     1,066,710
James G. Rowley.............    79,886       158,446     232,665       504,330
Kevin Fitzgerald............        --            --          --            --
Katrina A. Garnett..........        --            --          --            --
</TABLE>

Stock Plans

 1997 Stock Plan.

  Adoption and Initial Reserve. Our board of directors originally adopted and
our stockholders originally approved our 1997 stock plan in January 1997. As of
March 31, 2000, we had reserved a total of 4,992,637 shares for issuance under
the 1997 plan. As of March 31, 2000, options to purchase 919,530 shares of
common stock had been exercised, options to purchase a total of 3,596,485
shares at a weighted average exercise price of $5.40 per share were outstanding
and 506,113 shares remained available for future option grants. The 1997 plan
will terminate in 2007 if not terminated earlier by our board of directors.

  Reserved Shares Following this Offering. We amended the 1997 plan to provide
for a total of 3,000,000 shares to be available for grant at the effective time
of this offering, plus an automatic annual increase on the first day of each of
our fiscal years beginning in 2001 and ending in 2005 in an amount equal to the
lesser of:

  .  3,000,000 shares,

  .  5% of our outstanding common stock on the last day of the immediately
     preceding fiscal year or

  .  a lesser number of shares as our board determines.

  We will submit this amendment to the 1997 plan to our stockholders for
approval before the completion of this offering.

  Purposes of the 1997 Plan. The purposes of the 1997 plan are to attract and
retain the best available personnel to CrossWorlds, to provide additional
incentives to CrossWorlds' employees and consultants, and to promote the
success of CrossWorlds' business.

  Eligible Persons and Types of Options. The 1997 plan provides for granting to
employees, including officers and directors, incentive stock options within the
meaning of Section 422 of the Internal Revenue Code of 1986. The 1997 plan also
provides for granting to employees and consultants, including nonemployee
directors, nonstatutory stock options and stock purchase rights. If an option
holder would have

                                       57
<PAGE>

the right in any calendar year to exercise one or more incentive stock options
for shares having a total fair market value in excess of $100,000, any of these
excess options shall be treated as nonstatutory stock options.

  Administration. The board of directors or a committee of the board, each
known as the administrator, may administer the 1997 plan. The compensation
committee currently administers the plan. The administrator determines the
terms of options and stock purchase rights granted under the 1997 plan,
including:

  .  the number of shares subject to the award,

  .  the exercise or purchase price and

  .  the term, vesting and exercisability of the award.

An individual employee may not receive awards for more than 1,000,000 shares
under the 1997 plan in any fiscal year.

  Exercise Price. The exercise price of all incentive stock options granted
under the 1997 plan must be at least equal to the fair market value of our
common stock on the date of grant. The exercise price of any incentive stock
option granted to a person who owns stock representing more than 10% of the
total combined voting power of all classes of outstanding capital stock, or the
stock of any parent or subsidiary corporation of CrossWorlds, must equal at
least 110% of the fair market value of the common stock on the date of grant.

  Before this offering, the exercise price of all nonstatutory stock options
and stock purchase rights were required to have an exercise or purchase price
of at least 85% of the fair market value of the common stock on the date of
grant. After the date of this offering, the exercise price of nonstatutory
stock options and the purchase price of stock purchase rights will no longer be
subject to these limitations. However, nonstatutory stock options and stock
purchase rights granted to our chief executive officer and our four other most
highly compensated officers will be at least 100% of the fair market value of
the common stock on the date of grant if the award is intended to qualify as
performance based compensation under Section 162(m) of the Internal Revenue
Code. Payment of the exercise price may be made in cash or other consideration
as determined by the administrator.

  Other Option Terms. The administrator determines the term of options, which
may not exceed 10 years, or 5 years in the case of an incentive stock option
granted to an employee who owns stock representing more than 10% of the total
voting power of our stock or a parent or subsidiary's stock. Generally, an
option holder may not transfer an option other than by will or the laws of
descent or distribution and only the option holder may exercise the option
during the lifetime of the option holder. However, the administrator may in its
discretion provide for the limited transferability of nonstatutory stock
options granted under the 1997 plan under specified circumstances.

  The administrator determines when options become exercisable. Options granted
under the 1997 plan generally become exercisable at the rate of 1/8th of the
total number of shares subject to the options six months after the date of
grant, and 1/48th of the total number of shares subject to the options each
month from then on.

  Stock purchased under stock purchase rights granted under the 1997 plan is
generally subject to a repurchase right at the purchaser's original purchase
price. CrossWorlds may exercise this repurchase right upon termination of the
purchaser's employment or consulting relationship with us. This repurchase
right lapses according to the terms of the stock purchase right determined by
the administrator at the time of grant.

  Change of Control. If there is a sale of all or substantially all of the
assets of CrossWorlds, or a merger of CrossWorlds with another corporation,
then the successor corporation may assume each option and stock purchase right
or substitute an equivalent award. If the successor corporation refuses to
assume or substitute

                                       58
<PAGE>

for an outstanding award, each award shall become fully vested and exercisable
before the effective date of the transaction.

  If the successor corporation assumes or substitutes outstanding awards, and
an option holder's employment with CrossWorlds is involuntarily terminated for
reasons other than cause, as defined below, within one year following a merger
or sale of assets, the option holder will receive limited accelerated vesting.
The accelerated vesting is limited as described in the 1997 plan. The option
holder's outstanding awards shall become immediately vested and exercisable in
an amount equal to 12 months of further vesting of each award at the rate
specified in the applicable stock option or stock purchase agreement.
Outstanding options will adjust if there is a stock split, stock dividend or
other similar change in capital structure.

  Cause shall mean:

  .  gross negligence or willful misconduct in the performance of an
     employee's duties to CrossWorlds,

  .  repeated unexplained or unjustified absence,

  .  a material and willful violation of any federal or state law,

  .  refusal or failure to act in a manner consistent with any specific
     direction or order of, or contractual obligation with, CrossWorlds,

  .  commission of any act of fraud concerning CrossWorlds or

  .  conviction of or plea of no contest to a felony or a crime involving
     moral turpitude causing material harm to the standing and reputation of
     CrossWorlds.

  Amendment and Termination. The administrator has the authority to amend or
terminate the 1997 plan as long as this action does not adversely affect any
outstanding option and provided that stockholder approval shall be obtained as
required by applicable law.

 2000 Directors' Stock Option Plan.

  Adoption and Initial Reserve. The board of directors adopted the 2000
directors' stock option plan in January 2000 and we will submit the directors'
stock option plan to our stockholders for approval before completion of this
offering. We have reserved a total of 300,000 shares of common stock for
issuance under the directors' plan. No shares have been issued under the
directors' plan. The directors' plan becomes effective on the date of this
offering.

  Eligible Persons and Administration. The directors' plan provides for the
grant of nonstatutory stock options to nonemployee directors of CrossWorlds.
The directors' plan is designed to work automatically without administration.
However, the board of directors will administer the plan when necessary. When
conflicts of interest arise, it is expected that they will be addressed by
abstention of any interested director from both deliberations and voting on
matters in which that director has a personal interest.

  Option Terms. The directors' plan provides that each person who becomes a
nonemployee director of CrossWorlds after the effective date of this offering
will be granted a nonstatutory stock option to purchase 25,000 shares of common
stock on the date on which the person first becomes a nonemployee director of
CrossWorlds. On the date of CrossWorlds' annual stockholders meeting each year,
each nonemployee director of CrossWorlds will be granted an option to purchase
5,000 shares of common stock if, on the annual stockholders meeting date, the
director has served on CrossWorlds' board of directors for at least six months.

  The directors' plan sets neither a maximum nor a minimum number of shares for
which options may be granted to any one nonemployee director. The directors'
plan does specify the number of shares that may be included in any grant and
the method of making a grant.

                                       59
<PAGE>

  Non-Transferability of Options. No option granted under the directors' plan
is transferable by the option holder other than by will or the laws of descent
or distribution or under a qualified domestic relations order, and each option
is exercisable, during the lifetime of the option holder, only by that option
holder.

  Exercise Price and Other Option Terms. The directors' plan provides that each
option shall vest at the rate of 1/12 of the total number of shares subject to
the option per month. If a nonemployee director ceases to serve as a director
for reasons other than death or disability, the director may, but only within
90 days after the date the director ceases to be a director of CrossWorlds,
exercise options granted under the directors' plan. If the director does not
exercise the option that the director was entitled to exercise within the 90
day period, the option shall terminate.

  The exercise price of all stock options granted under the directors' plan
shall be equal to the fair market value of a share of CrossWorlds' common stock
on the date of grant of the option. Options granted under the directors' plan
have a term of ten years.

  Outstanding options will adjust if there is a stock split, stock dividend or
other similar change in capital structure.

  Change of Control. If we sell all or substantially all of our assets or merge
with another company or conduct another similar transaction, the successor
corporation will assume the options or substitute equivalent options. If the
acquiror does not assume or substitute the options, the options will terminate
upon completion of the acquisition if the options were not previously
exercised.

  Amendment and Termination. The board of directors may amend or terminate the
directors' plan. However, no action may adversely affect any outstanding option
and we must obtain stockholder approval for any amendment when required by
applicable law. If not terminated earlier, the directors' plan will have a term
of ten years.

  2000 Employee Stock Purchase Plan.

  Adoption and Reserved Shares. The board of directors adopted our 2000
employee stock purchase plan in January 2000 and we will submit the 2000
employee stock purchase plan to our stockholders for approval before completion
of this offering. We have reserved a total of 750,000 shares of common stock
for issuance under the purchase plan, none of which has been issued as of the
date of this offering. The number of shares reserved for issuance under the
purchase plan will be subject to an automatic annual increase on the first day
of each of our fiscal years beginning in 2001 and ending in 2005 in an amount
equal to the lesser of:

  .  500,000 shares,

  .  2% of our outstanding common stock on the last day of the immediately
     preceding fiscal year or

  .  a lesser number of shares as the board of directors determines.

  The purchase plan becomes effective on the date of this offering. Unless
terminated earlier by our board of directors, the purchase plan will terminate
in 2010.

  Offering Periods. The purchase plan, which is intended to qualify under
Section 423 of the Code, will be implemented in a series of overlapping
offering periods of approximately 24 months' duration. New offering periods,
other than the first offering period, will begin on May 1 and November 1 of
each year. Each offering period will consist of four consecutive purchase
periods of approximately six months' duration. The initial offering period is
expected to begin on the date of this offering and end on April 30, 2002. The
initial purchase period is expected to end on October 31, 2000.

                                       60
<PAGE>

  Administration. The board of directors or a committee appointed by the board
will administer the purchase plan. Employees of CrossWorlds, or of any
majority-owned subsidiary designated by the board, who work at least 20 hours a
week for a minimum of five months per year are eligible to participate in the
purchase plan.

  Plan Terms. The purchase plan permits eligible employees to purchase common
stock through payroll deductions, which may not exceed 15% of an employee's
compensation, at a price equal to the lower of 85% of the fair market value of
CrossWorlds' common stock at the beginning of each offering period or at the
end of each purchase period. Employees may end their participation in the
offering at any time during the offering period, and participation ends
automatically on termination of employment with CrossWorlds.

  An employee cannot be granted an option under the purchase plan if
immediately after the grant the employee would own stock or hold outstanding
options to purchase stock equaling 5% or more of the total voting power or
value of all classes of our stock or stock of our subsidiaries. An employee
cannot be granted an option under the purchase plan if the option would permit
an employee's rights to purchase stock under the purchase plan to grow at a
rate that exceeds $25,000 of the fair market value of the stock for each year
in which an option is outstanding. No employee may purchase more than 1,500
shares of common stock under the purchase plan in any one purchase period.

  In a merger of CrossWorlds with another corporation or a sale of
substantially all of CrossWorlds' assets, the purchase plan provides that the
successor corporation must assume or substitute an equivalent right for each
right to purchase stock under the purchase plan. However, our board of
directors will shorten any ongoing offering period so that employees' rights to
purchase stock under the purchase plan are able to be exercised before to the
transaction if the successor corporation refuses to assume each purchase right
or to substitute an equivalent right. Outstanding options will adjust if there
is a stock split, stock dividend or other similar change in capital structure.
The board of directors has the power to amend or terminate the purchase plan as
long as the action does not adversely affect any outstanding rights to purchase
stock under the plan. However, our board of directors may amend or terminate
the purchase plan or an offering period even if it would adversely affect
outstanding options to avoid our incurring adverse accounting charges.

1996 Stock Plan.

  Adoption and Initial Reserve. Our board of directors originally adopted and
our stockholders originally approved our 1996 stock plan in March 1996. The
1996 stock plan provides for the grant of incentive stock options to employees
and nonstatutory stock options to employees and consultants. As of March 31,
2000, options to purchase a total of 27,987 shares at a weighted average
exercise price of $0.15 per share were outstanding. The board of directors has
determined that no future grants will be made under the 1996 plan.

  Option Terms. The terms of the options under the 1996 plan are generally the
same as those that may be issued under the 1997 plan, except:

  .  only options may be granted out of the 1996 plan and

  .  nonstatutory stock options granted under the 1996 plan are
     nontransferable in all cases and must generally be granted with an
     exercise price equal to at least 85% of the fair market value of our
     common stock on the date of grant.

  In a merger, reorganization or similar transaction involving CrossWorlds, the
successor corporation shall assume each outstanding option or shall substitute
an equivalent option, with appropriate adjustments made to both the price and
number of shares subject to each option. If the successor corporation does not
assume the options, then the outstanding options will be fully vested and
exercisable for a period of 15 days following notice provided to the option
holder. Outstanding options will be adjusted for stock splits, stock dividends
or other similar changes in capital structure.

                                       61
<PAGE>

  The term of options granted under the 1996 plan is ten years from the date of
grant. Options granted under the 1996 plan must be exercised within three
months after the end of the option holder's status as an employee of
CrossWorlds, or within 12 months after the option holder's termination by death
or disability. Options granted under the 1996 plan will remain outstanding in
compliance with their terms.

1999 Executive Stock Plan.

  Adoption and Initial Reserve. Our board of directors adopted the 1999
executive stock plan and our stockholders approved the 1999 executive stock
plan in October 1999. We have reserved a total of 4,000,000 shares of common
stock for issuance under the 1999 plan. As of March 31, 2000, no options have
been exercised, options to purchase a total of 3,803,525 shares at a weighted
average exercise price of $7.78 per share were outstanding and 196,475 shares
remained available for future option or stock purchase right grants. We do not
intend to grant any additional options or stock purchase rights under the 1999
plan after the date of this offering. Unless terminated earlier, the 1999 plan
will terminate in October 2009.

  Other Terms. The terms of options and stock purchase rights under the 1999
plan are generally the same as those that may be issued under the 1997 plan,
except:

  .  the 1999 plan does not impose a limitation on the number of shares
     subject to options and stock purchase rights that may be issued to any
     individual employee,

  .  nonstatutory stock options and stock purchase rights may not be granted
     to non-employee directors under the 1999 plan after the date of this
     offering and

  .  nonstatutory stock options and stock purchase rights granted under the
     1999 plan are nontransferable in all cases and must generally be granted
     with an exercise price or purchase price equal to at least 85% of the
     fair market value of our common stock on the date of grant.

  If we sell all or substantially all of our assets or merge with or into
another corporation, then the successor corporation may assume each option and
stock purchase right or substitute an equivalent option or stock purchase
right. However, if the successor corporation does not agree to this assumption
or substitution, the option or stock purchase right shall become fully vested
and exercisable for a period of 15 days from the date the option holder
received notice and will terminate following the 15 day period. Upon the
closing of the transaction, outstanding repurchase rights will terminate unless
assigned to the successor corporation. The board of directors may amend, modify
or terminate the 1999 plan at any time as long as any amendment, modification
or termination does not impair vesting rights of plan participants and provided
that stockholder approval shall be required for an amendment to the extent
required by applicable law.

Limitation of Liability and Indemnification Matters

  As permitted by Delaware law, CrossWorlds has included in its certificate of
incorporation a provision to eliminate the personal liability of its officers
and directors for money damages for breach or alleged breach of their fiduciary
duties as officers or directors, subject to specified exceptions. CrossWorlds'
bylaws provide that CrossWorlds is required to indemnify its officers and
directors under circumstances in which indemnification would otherwise be
discretionary. CrossWorlds is required to advance expenses to its officers and
directors as they incur them in proceedings in which they may be indemnified.

  CrossWorlds has entered into indemnification agreements with its officers and
directors containing provisions that are broader than the specific
indemnification provisions provided by Delaware law. The indemnification
agreements require CrossWorlds to:

  .  indemnify its officers and directors against liabilities that may arise
     because of their status or service as officers and directors, other than
     liabilities arising from willful misconduct of a culpable nature;

  .  to advance their expenses incurred as a result of any proceeding against
     them for which they could be indemnified and

                                       62
<PAGE>

  .  to obtain directors' and officers' insurance if available on reasonable
     terms.

  At present, CrossWorlds is not aware of any pending or threatened litigation
or proceeding involving a director, officer, employee or agent of CrossWorlds
in which indemnification would be required or permitted. CrossWorlds is not
aware of any threatened litigation or proceeding that might result in a claim
for indemnification. CrossWorlds believes that its charter provisions and
indemnification agreements are necessary to attract and retain qualified
persons as directors and officers.

                                       63
<PAGE>

                           RELATED PARTY TRANSACTIONS

  Since January 1997, we have issued and sold shares of our capital stock
equalling:

  .  a total of 2,104,144 shares of series C preferred stock at a price of
     $6.00 per share in March and April 1997,

  .  a total of 2,063,307 shares of series D preferred stock at a price of
     $15.00 per share in December 1997 and March 1998,

  .  a total of 2,883,326 shares of series E preferred stock at a price of
     $6.00 per share in January, March and April 1999 and

  .  a total of 3,671,071 shares of series F preferred stock at a price of
     $6.81 per share in October 1999.

This table summarizes the shares of capital stock purchased by executive
officers, directors and five-percent stockholders and their affiliates in these
transactions.

Shares held by affiliated persons and entities have been added together for the
purposes of this chart. Shares of series E preferred stock were issued in
exchange for convertible promissory notes issued by CrossWorlds in December
1998.

<TABLE>
<CAPTION>
                                    Series C  Series D  Series E  Series F
                                    Preferred Preferred Preferred Preferred
Entities Affiliated with Directors    Stock     Stock     Stock     Stock
- ----------------------------------  --------- --------- --------- ---------
<S>                                 <C>       <C>       <C>       <C>
Katrina A. Garnett(1)..............  333,333   133,333   775,000    734,224(2)
Andrew K. Ludwick..................  166,666    33,333    41,666         --
Frederick W. Gluck.................       --    16,666    16,666     44,052
Albert A. Pimentel(3)..............       --     6,666        --      3,670
Prashant Gupta.....................    8,333        --        --         --

<CAPTION>
Other 5% Stockholders
- ---------------------
<S>                                 <C>       <C>       <C>       <C>
Entities affiliated with Soros
 Private Equity Partners(4)........       --        --        --  1,468,429

</TABLE>
- --------
(1) Includes shares held by Katrina A. Garnett and Terence J. Garnett in a
    family trust.
(2) Includes 100,000 shares sold to Alfred J. Amoroso, CrossWorlds' president
    and chief executive officer.
(3) Includes shares held by trusts for the benefit of Mr. Pimentel's children.
    Mr. Pimentel disclaims beneficial ownership of shares held by these
    entities except for of his pecuniary interest in these entities.
(4) Includes shares held by Quantum Industrial Partners LDC and SFM Domestic
    Investments LLC.

  On February 2, 2000, CrossWorlds issued warrants to purchase 199,996 shares
of its common stock at an exercise price of $11.00 per share. These warrants
were issued in consideration of a commitment to provide funding to CrossWorlds
if this offering is not completed of up to $10,000,000, if necessary, on
mutually agreed terms and conditions. The 199,996 warrants were issued in the
amounts listed in this table.

<TABLE>
<CAPTION>
                                     Name                               Warrants
                                     ----                               --------
       <S>                                                              <C>
       . Alfred J. Amoroso.............................................  16,528
       . Frederick W. Gluck............................................   8,264
       . Andrew K. Ludwick.............................................  82,644
       . Albert A. Pimentel............................................  82,644
       . Entities affiliated with Soros Private Equity Partners........   9,916
</TABLE>

 Change of Control Agreements

  On January 27, 2000, CrossWorlds' board of directors approved a change of
control agreement with CrossWorlds' executive officers. Under the terms of the
agreement, 25% of each officer's remaining unvested options or shares of
restricted stock shall vest upon a change of control of CrossWorlds.

                                       64
<PAGE>

  When options or restricted shares are assumed by a successor corporation,
officers will receive the following accelerated vesting and severance payments:

  .  if the officer is involuntarily terminated within one year of the change
     of control, vesting of her shares may occur, under the terms of the
     change of control agreement. The vesting is subject to the restrictions
     described in the change of control agreement or applicable stock option
     plan;

  .  outstanding awards under the 1996 and 1997 stock plans or the 1999
     executive stock plan shall become immediately vested and exercisable.
     The amount exercisable shall be equal to 12 months of further vesting of
     each award at the rate specified in the applicable stock option or stock
     purchase agreement;

  .  if involuntarily terminated under the terms of the change of control
     agreement within one year of the change of control, the officer may be
     entitled to six months of regular monthly salary plus target bonus, and
     six months of consolidated omnibus budget reconciliation act payments.

 Agreements with Employees

  Arthur R. Matin Employment Agreement -- Basic Compensation

  On January 1, 2000, CrossWorlds and Arthur R. Matin entered into an
employment agreement which provides that Mr. Matin became CrossWorlds' senior
vice president of worldwide sales. This employment agreement established Mr.
Matin's base salary at $20,833.33 per month and provides for the payment of a
sign-on bonus of $300,000 to be paid on or before March 1, 2000. This payment
was subsequently deferred and was paid on April 28, 2000. Mr. Matin will also
be eligible to earn a target bonus of up to $225,000.

  Arthur R. Matin Employment Agreement -- Options

  Under the terms of the employment agreement, Mr. Matin was granted options to
purchase 400,000 shares of CrossWorlds' common stock, 50,000 of which vested
immediately when Mr. Matin began working for us and 350,000 of which vest in
equal monthly installments over 48 months from the date of Mr. Matin's
employment. If Mr. Matin's employment is terminated by CrossWorlds without a
determination by CrossWorlds' board of directors that Mr. Matin has engaged in:

  . willful misconduct which damages CrossWorlds;

  . misappropriation of CrossWorlds' assets; or

  . has been convicted of, or entered a plea of guilty or no contest to a
    felony; or

if he resigns within 60 days of:

  . any reduction in his base salary or target bonus;

  . any material reduction in his benefits;

  . a change in his position with CrossWorlds or a successor company which
    materially reduces his duties or level of responsibility; or

  . any requirement, without his consent, that he relocate his place of
    employment by more than 35 miles from his then current office;

then the number of shares that would have vested over the next 12 months, shall
vest immediately.

  Arthur R. Matin Employment Agreement -- Severance Benefits

  Mr. Matin is also entitled to severance payments of six months' base salary
plus one-half of his annual target bonus, together with six months of medical
insurance payments for him and his eligible dependents, if he is terminated or
if he resigns under the conditions listed above.

                                       65
<PAGE>

  Arthur R. Matin Employment Agreement -- Change of Control Benefits

  Following a change in control of CrossWorlds, all of Mr. Matin's options vest
immediately. If Mr. Matin is terminated or if he resigns under the conditions
listed above within one year after a change of control, then he shall be
entitled to nine months' base salary plus three quarters of his annual target
bonus, together with nine months of medical insurance payments for him and his
eligible dependents.

  Mark R. Kent -- Change of Control Benefits

  On October 11, 1999, CrossWorlds amended its option agreement with Mark Kent,
CrossWorlds' chief financial officer and senior vice president, finance to
provide that all of Mr. Kent's options vest upon a change of control of
CrossWorlds.

  Alfred J. Amoroso Employment Agreement -- Basic Compensation

  On October 5, 1999, CrossWorlds and Alfred J. Amoroso entered into an
employment agreement under which Mr. Amoroso became CrossWorlds' president and
chief executive officer. This employment agreement established:

  . Mr. Amoroso's base salary at $41,666.66 per month, and

  . provides for a sign-on bonus of $400,000 to be paid on or before March 1,
    2000. Of this amount, $218,000 has been deferred.

Mr. Amoroso became eligible for a pro rata target bonus of $250,000 based on
the number of weeks of actual employment in 1999 and a full annual target bonus
of $250,000 for the year 2000. Mr. Amoroso will be eligible to receive an
annual bonus equal to at least 50% of his base salary beginning in 2001.

  CrossWorlds will also provide Mr. Amoroso with relocation expenses and
temporary living costs:

  . temporary living costs are currently anticipated to total $200,000 to
    $300,000, and

  . a moving assistance loan of $1,500,000.

The loan is a non-recourse secured promissory note. The principal and interest
will be forgiven in equal monthly installments over a period of 48 months,
beginning the date of his employment and continuing for the term of his
employment. CrossWorlds will also make periodic bonus payments to Mr. Amoroso.
These bonus payments, after taxes, are intended to pay for Mr. Amoroso's tax
payments and interest on the loan, relocation expenses and temporary living
costs. If Mr. Amoroso is terminated, or if he resigns under the conditions
listed below, CrossWorlds will forgive an additional 12 months of loan and
accumulated interest payments.

  Alfred J. Amoroso Employment Agreement -- Options

  Under the terms of his employment agreement, Mr. Amoroso was granted an
option to purchase 1,328,245 shares of CrossWorlds' common stock which vest
monthly in equal installments over forty-eight months. Mr. Amoroso was granted
an additional option to purchase 796,947 shares of CrossWorlds' common stock
which vest monthly in equal installments over 48 months. Upon the effectiveness
of this offering, the vesting of these shares shall accelerate and CrossWorlds'
repurchase right will lapse.

  Alfred J. Amoroso Employment Agreement -- Severance Benefits

  If Mr. Amoroso's employment is terminated, or if he resigns under the
conditions listed below, in the first year of employment, then 50% of the
shares will vest on the date of termination.

  Following the first year of Mr. Amoroso's employment, if Mr. Amoroso's
employment is terminated without a determination by CrossWorlds' board of
directors that Mr. Amoroso has engaged in:

  . willful misconduct which damages CrossWorlds;

                                       66
<PAGE>

  . misappropriation of CrossWorlds' assets; or

  . has been convicted of, or entered a plea of guilty or no contest to, a
    felony; or

If he resigns within sixty days of:

  . any reduction in his base salary or target bonus;

  . any material reduction in his benefits;

  . a change in his position with CrossWorlds or a successor company which
    materially reduces his duties or level of responsibility; or

  . any requirement, without his consent, that he relocate his place of
    employment by more than 35 miles from his then current office;

then Mr. Amoroso shall vest in that number of shares that would have vested
over the next 12 months from the date of termination. If Mr. Amoroso's
employment with CrossWorlds is terminated, or if he resigns under the
conditions listed above, then CrossWorlds shall pay Mr. Amoroso a lump sum
severance equal to the sum of:

  . twelve months of his base salary plus

  . his annual target bonus, together with one year of medical insurance
    premium payments for him and his eligible dependents.

CrossWorlds will also forgive Mr. Amoroso's repayment of the moving assistance
loan for twelve months. Finally, if there is a change of control during the
period of Mr. Amoroso's employment, then each of his outstanding options will
become fully vested and CrossWorlds' repurchase right will lapse.

  Mark C. Bishof--Basic Compensation

  On February 18, 2000, CrossWorlds and Mark C. Bishof entered into an offer
letter agreement which provides that Mr. Bishof would become senior vice
president of global services. This offer letter agreement established Mr.
Bishof's base salary at $22,916.67 per month and provides that Mr. Bishof would
also be eligible to earn a target bonus for fiscal 2000 of up to $137,500.

  Mark C. Bishof--Options

  Under the terms of the offer letter agreement, Mr. Bishof was granted options
to purchase 250,000 shares of common stock, 31,250 of which vest in six months
and 218,750 of which vest in equal monthly installments over 48 months from the
date of Mr. Bishof's employment.

  Mark C. Bishof--Severance Benefits

  Mr. Bishof is entitled to a cash payment of $206,250 if we terminate his
employment before March 6, 2001.

  Mark Bishof Loan

  In March 2000, CrossWorlds approved a loan of $50,000 to CrossWorlds' senior
vice president, global services, Mark Bishof, which CrossWorlds will forgive at
the rate of 1/24th per month over 24 months based on his continued employment
with us. CrossWorlds amended its loan agreement with Mr. Bishof to provide that
Mr. Bishof's loan is forgiven upon a change of control of CrossWorlds.

  James G. Rowley Loan

  In January 2000, CrossWorlds approved a loan of $100,000 to CrossWorlds'
senior vice president, engineering, James G. Rowley, which CrossWorlds will
forgive at the rate of 1/24th per month over 24 months based on his continued
employment with us. CrossWorlds amended its loan agreement with Mr. Rowley to
provide that Mr. Rowley's loan is forgiven upon a change of control of
CrossWorlds.

                                       67
<PAGE>

  Barton S. Foster Loan

  In November 1999, CrossWorlds loaned $150,000 to CrossWorlds' senior vice
president, marketing and business development, Barton S. Foster. In exchange,
CrossWorlds received a secured promissory note, secured by real property. In
January 2000, CrossWorlds approved the forgiveness of Mr. Foster's loan at the
rate of 1/24th per month over 24 months based on his continued employment with
us. CrossWorlds amended its loan agreement with Mr. Foster to provide that Mr.
Foster's loan is forgiven upon a change of control of CrossWorlds. In January
2000, CrossWorlds approved the release of the real property securing
Mr. Foster's loan. In May 2000, CrossWorlds and Mr. Foster amended the loan
terms as part of our memorandum of understanding with Mr. Foster.


  Barton S. Foster Memorandum of Understanding

  In May 2000, we entered into a memorandum of understanding with Mr. Foster
that provided:

  . Mr. Foster resigned as an officer in May 2000,

  . Mr. Foster will consult for CrossWorlds from May to August 2000 for up to
    20 hours per week at a rate of $21,875 per month and from September to
    November 2000 for up to 10 hours per week at a rate of $10,938 per month,

  . Mr. Foster's options will continue to vest monthly at the current rate
    until August 2, 2000 and

  . we will continue to forgive the loan to Mr. Foster at a monthly rate of
    $6,250 until November 2, 2000 and Mr. Foster will pay the outstanding
    balance of the loan on December 31, 2000.

  Prashant Gupta Loan

  In March 2000, CrossWorlds approved a loan of $100,000 to CrossWorlds' chief
technology officer, Prashant Gupta, which CrossWorlds will forgive at the rate
of 1/24th per month over 24 months based on his continued employment with us.
CrossWorlds amended its loan agreement with Mr. Gupta to provide that Mr.
Gupta's loan is forgiven upon a change of control of CrossWorlds.

  Scott Martin Severance Agreement

  In June 1999, CrossWorlds entered into a severance agreement with former
officer Scott Martin. Under the terms of the severance agreement, Mr. Martin
received $66,000 and four months of health insurance premiums, valued at
$3,114.28.

  Stuart Thompto Severance Agreement

  In May 1999, CrossWorlds entered into a severance agreement with former
officer Stuart Thompto. Under the terms of the severance agreement, Mr. Thompto
received $66,000 and four months of health premiums, valued at $3,375.32.

 Agreements with Directors

  In December 1998, CrossWorlds entered into a convertible note purchase
agreement with Katrina A. Garnett, Andrew K. Ludwick and Frederick W. Gluck.
Under this agreement we issued convertible promissory notes bearing interest at
8% each year, the principal amount of which was convertible into shares of
series E preferred stock.

  Under the agreement, Ms. Garnett loaned to CrossWorlds $4,650,000; Mr.
Ludwick loaned to CrossWorlds $250,000; and Mr. Gluck loaned to CrossWorlds
$100,000. In January 1999, the interest due under the notes was paid in cash
and the principal amount of the notes was converted into shares of series E
preferred stock.

  Since March 1996, we have issued and sold shares of our common stock and
granted options to purchase common stock to our employees, directors and
consultants.

                                       68
<PAGE>

                             PRINCIPAL STOCKHOLDERS

  This table presents information about the beneficial ownership of our common
stock as of March 31, 2000. The table also contains information about
beneficial ownership, as adjusted to reflect the sale of common stock in this
offering and the conversion of all outstanding shares of preferred stock into
shares of common stock. Specifically, the table reflects beneficial ownership
information about:

  . each of our directors,

  . our chief executive officer,

  . the other most highly compensated executive officers and Kevin
    Fitzgerald,

  . all directors and executive officers of CrossWorlds as a group and

  . each person who is known by us to own beneficially more than 5% of
    CrossWorlds' common stock.

  Except as otherwise noted, the executive officers, directors and stockholders
identified in the table can be reached at the principal offices of CrossWorlds.
Mr. Foster resigned as senior vice president, marketing and business
development in May 2000.

  This table assumes no exercise of the underwriters' over-allotment option.
Except under applicable community property laws or as indicated in the
footnotes to this table, each stockholder in the table has sole voting and
investment power over all shares of common stock identified in the table as
beneficially owned by that stockholder.

  Beneficial ownership is determined under the rules of the Securities and
Exchange Commission, based on factors including voting and investment power
over shares. Shares of common stock subject to options that are currently
exercisable or exercisable within 60 days of March 31, 2000 are considered to
be outstanding and to be beneficially owned by the person holding those options
for the purpose of computing the percentage ownership of that person. These
shares are not treated as outstanding for the purpose of computing the
percentage ownership of any other person.

<TABLE>
<CAPTION>
                                                                  Percent
                                                               Beneficially
                                                                   Owned
                                                   Shares    -----------------
                                                Beneficially  Before   After
Name and Address                                   Owned     Offering Offering
- ----------------                                ------------ -------- --------
<S>                                             <C>          <C>      <C>
Entities affiliated with Soros Private Equity
 Partners......................................   1,478,345    7.38%    5.96%
 c/o Soros Fund Management LLC
 ATTN: Michael C. Neus, Esq.
 888 Seventh Avenue
 New York, NY 10106
Alfred J. Amoroso..............................   2,241,720   11.20     8.32
Barton S. Foster...............................     159,723     .80      .64
Prashant Gupta.................................     367,416    1.83     1.47
Mark R. Kent...................................     174,307     .87      .70
James G. Rowley................................     241,540    1.21      .97
Terence J. Garnett.............................   6,069,478   30.31    24.46
Frederick W. Gluck(1)..........................     142,346     .71      .57
Andrew K. Ludwick(2)...........................     435,205    2.17     1.75
Albert A. Pimentel.............................     147,656     .74      .60
Colin F. Raymond...............................   1,478,345    7.38     5.96
Katrina A. Garnett.............................   7,402,810   36.97    29.84
Kevin Fitzgerald...............................          --      --       --
All directors and executive officers of
 CrossWorlds as a group, 13 persons............  13,441,068   60.47    47.39
</TABLE>

                                       69
<PAGE>

- --------
(1) Includes 8,264 shares issuable upon exercise of a warrant issued to Mr.
    Gluck on February 2, 2000.
(2) Includes 82,644 shares issuable upon exercise of a warrant issued to Mr.
    Ludwick on February 2, 2000.

  The common stock held by Ms. Garnett includes:

 .  6,069,478 shares held by a family trust and

 .  1,333,332 shares held directly by Ms. Garnett.

The common stock held by Ms. Garnett excludes 333,332 shares held in trust for
the benefit of Mr. and Ms. Garnett's children. Ms. Garnett does not possess
voting or dispositive power over those shares.

  The common stock held by Mr. Garnett includes 6,069,478 shares held by a
family trust. The common stock held by Mr. Garnett excludes:

 .  1,333,332 shares of common stock held directly by Ms. Garnett and

 .  333,332 shares held in trust for the benefit of Mr. and Ms. Garnett's
    children.

Mr. Garnett does not possess voting or dispositive power over those shares.

The stock held by the entities affiliated with Soros Private Equity Partners
includes:

 . 1,321,586 shares held by Quantum Industrial Partners, LDC,

 . 146,843 shares held by SFM Domestic Investments LLC.,

 . 8,925 shares issuable upon exercise of a warrant issued to Quantum
   Industrial Partners, LDC and

 . 991 shares issuable upon exercise of a warrant issued to SFM Domestic
   Investments LLC.

Mr. Raymond disclaims beneficial ownership of these shares except for his
pecuniary interest in Quantum Industrial Partners, LDC and SFM Domestic
Investments LLC.

                               PRIVATE PLACEMENT

  CrossWorlds has entered into a common stock stock purchase agreement with The
Dow Chemical Company. The Dow Chemical Company will buy shares of common stock
equal to $2,000,000 divided by the initial public offering price less the
underwriting discount. CrossWorlds also entered into a stock purchase agreement
with Delphi Automotive. Delphi Automotive will buy shares of common stock equal
to $2,000,000 divided by the initial public offering price less the
underwriting discount. CrossWorlds has also entered into a stock purchase
agreement with Electronic Data Systems Corporation. Under the terms of the
Electronic Data Systems stock purchase agreement CrossWorlds has agreed to sell
shares of common stock to Electronic Data Systems in an amount equal to the
lower of:

 . two percent of the outstanding capital stock of CrossWorlds after this
   offering, or

 . the number of shares of common stock equal to $10,000,000 divided by the
   initial public offering minus the underwriting discount.

  At an assumed initial public offering price of $15.00, we will sell 143,369
shares of common stock to The Dow Chemical Company, 143,369 shares of common
stock to Delphi Automotive and 508,356 shares of common stock to Electronic
Data Systems Corporation at a per share price of $13.95. The private placement
of a total of 795,094 shares of our common stock to The Dow Chemical Company,
Delphi Automotive and Electronic Data Systems Corporation would occur at the
same time as this offering.

                                       70
<PAGE>

                          DESCRIPTION OF CAPITAL STOCK

  Upon the completion of this offering, CrossWorlds will be authorized to issue
150,000,000 shares of common stock. Upon the closing of the offering, all
outstanding shares of preferred stock except for series D preferred stock will
be converted into one share of common stock and automatically retired. Upon the
closing of the offering, each share of series D will be converted into
approximately 1.2 shares of common stock and automatically retired.

Common Stock

  As of March 31, 2000, there were 20,022,672 shares of common stock
outstanding, adjusted to reflect the conversion of all outstanding shares of
preferred stock which are held of record by 364 stockholders. This calculation
excludes the exercise of any outstanding options or warrants into common stock.

  Options to purchase an aggregate of 7,427,997 shares of common stock were
also outstanding as of March 31, 2000. Assuming no exercise of the
underwriters' overallotment option and no exercise of outstanding options under
CrossWorlds' stock plans, there will be 24,817,766 shares of stock outstanding,
after giving effect to the sale of the shares offered under the prospectus and
the shares sold in a private placement that will close at the same time as this
offering.

  The holders of common stock are entitled to one vote for each share held of
record on all matters submitted to a vote of the stockholders. Subject to
preferences that may be applicable to any outstanding preferred stock, holders
of common stock are entitled to receive dividends in proportion to their
ownership as may be declared by the board of directors out of funds legally
available for that purpose. In a liquidation, dissolution or winding up of
CrossWorlds, the holders of common stock are entitled to share in proportion to
their ownership in all assets remaining after payment of liabilities, subject
to the prior distribution rights of any outstanding preferred stock. The common
stock has no preemptive or conversion rights or other subscription rights. The
outstanding shares of common stock are, and the shares of common stock to be
issued upon completion of this offering will be, fully paid and non-assessable.

Warrants

  As of March 31, 2000, there were warrants outstanding to purchase an
aggregate of 444,255 shares of common stock. Generally, each warrant contains
provisions for adjustment of the exercise price and of the aggregate number of
shares issuable upon the exercise of the warrant for stock dividends, stock
splits, reorganizations, reclassifications and consolidations.

Registration Rights

   Assuming the conversion of all outstanding preferred stock after this
offering, and including warrants to purchase 159,999 shares of common stock,
the holders of 18,042,902 shares of common stock are entitled to rights to
register their shares under the Securities Act. These rights are provided under
the terms of an agreement between CrossWorlds and the holders of the
registrable securities.

  Subject to the limitations in the agreement, the holders of at least 30% of
the registrable securities, or Quantum Industrial Partners LDC or SFM Domestic
Investments LLC may require, on two occasions, that CrossWorlds use its best
efforts to register the securities for public resale.

  If CrossWorlds registers any of its common stock, either for its own account
or for the account of other security holders, the holders of registrable
securities are entitled to include their shares of common stock in the
registration, subject to the ability of the underwriters to limit the number of
shares included in the offering. The holders of registrable securities may also
require, on no more than two occasions in a twelve-month period, that
CrossWorlds register their shares for resale on Form S-3 so long as the value
of the

                                       71
<PAGE>

securities to be registered is at least $1,000,000. CrossWorlds will be
responsible for paying all registration expenses, and the holders of
registrable securities selling their shares will be responsible for paying all
selling expenses.

Delaware Anti-Takeover Law and Charter and Bylaw Provisions

  Provisions of Delaware law and CrossWorlds' charter documents could make the
acquisition of CrossWorlds and the removal of incumbent officers and directors
more difficult. These provisions are expected to discourage coercive takeover
practices and inadequate takeover bids and to encourage persons seeking to
acquire control of CrossWorlds to negotiate with us first. CrossWorlds believes
that the benefits of this increased protection outweigh the disadvantages
because negotiation of these proposals could result in an improvement of their
terms.

  CrossWorlds is subject to the provisions of Section 203 of the Delaware law.
In general, the statute prohibits a publicly-held Delaware corporation from
engaging in a business combination with an interested stockholder for a period
of three years after the date that the person became an interested stockholder.
This prohibition does not apply to a business combination or a transaction
which is approved in advance. Generally, a business combination with an
interested stockholder would include a merger, asset or stock sale, or other
transaction resulting in a financial benefit to the stockholder. Generally, an
interested stockholder is a person who, together with affiliates and
associates, owns, or within three years prior, did own, 15% or more of the
corporation's voting stock. These provisions may have the effect of delaying,
deferring or preventing a change in control of CrossWorlds without further
action by the stockholders.

  Our certificate of incorporation:

  . requires shareholders to take actions at meetings rather than by written
    consent,

  . provides that directors are elected by the vote of the shareholders and

  . limits minority stockholders' ability to elect their nominees to the
    board.

Our bylaws:

  . provide that special meetings of stockholders can be called only by the
    board of directors, by the chairman of the board of directors or by the
    president,

  . establish rules for stockholder submission of candidates for election to
    the board of directors and

  . establish rules for business to be raised at stockholder meetings
    including notice procedures for director nominations.

The business permitted to be conducted at any special meeting of stockholders
is also limited by Delaware Law to the business described in the notice of the
meeting. These provisions would make it difficult for stockholders to call a
special meeting to take corporate action, and may have the effect of delaying,
deferring or preventing a change in control of CrossWorlds.

Transfer Agent and Registrar

  The transfer agent and registrar for our common stock is Boston Equiserve.

                                       72
<PAGE>

                        SHARES ELIGIBLE FOR FUTURE SALE

Sales in the Public Market Could Hurt the Market Price of CrossWorlds' Stock

  Before this offering, there has been no market for CrossWorlds common stock.
Future sales of substantial amounts of common stock in the public market could
adversely affect prevailing market prices. Furthermore, only a limited number
of shares will be available for sale shortly after this offering because of
contractual and legal restrictions on resale, as described below. Consequently,
sales of substantial amounts of CrossWorlds common stock in the public market
after the restrictions lapse could adversely affect the prevailing market price
and CrossWorlds' ability to raise equity capital in the future.

What Shares are Outstanding and What Shares are Freely Tradeable

  Upon completion of the offering, we will have 24,817,766 shares of common
stock outstanding. This assumes no exercise of the underwriters' over allotment
option, and no exercise of outstanding options or warrants to purchase common
stock after March 31, 2000. The 4,000,000 shares sold in the offering, plus any
shares issued upon exercise of the underwriters' overallotment option, will be
freely tradable without restriction under the Securities Act, unless purchased
by affiliates of CrossWorlds as that term is defined in Rule 144 under the
Securities Act, generally, officers, directors or 10% stockholders.

What Shares are Restricted and Not Freely Tradeable

  The remaining 20,817,766 shares outstanding are restricted securities within
the meaning of Rule 144 under the Securities Act. Restricted securities may be
sold in the public market only if registered or if they qualify for an
exemption from registration under Rules 144, 144(k) or 701 of the Securities
Act, which are summarized below. Sales of the restricted securities in the
public market, or the availability of these shares for sale, could adversely
affect the market price of the common stock.

Effects of the 180-day Lockup Agreement on Sales of Stock

  Stockholders of CrossWorlds holding an aggregate of 20,817,766 shares of
common stock are subject to lock-up agreements. These agreements generally
provide that, without the prior written consent of Chase Securities Inc. or
CrossWorlds, stockholders will not transfer or dispose of, directly or
indirectly, any shares of our common stock or any securities convertible into
our shares. This restriction will be applicable for a period of 180 days after
the effective date of this registration statement. As a result of these
contractual restrictions, shares subject to lock-up agreements will not be
saleable until these agreements expire or are waived by the designated
underwriters' representative, despite possible earlier eligibility for sale
under the provisions of Rules 144, 144(k) and 701. Taking into account the
lock-up agreements, and assuming Chase Securities Inc. or CrossWorlds does not
release stockholders from these agreements, these shares will be eligible for
sale in the public market:

  .  beginning on the effective date of this prospectus, the shares sold in
     the offering and approximately 159,999 shares issuable on the exercise
     of warrants will be immediately available for sale in the public market;

  .  between 60 and 120 days after the effective date, approximately 6,334
     more shares issuable on the exercise of warrants will be eligible for
     sale under federal securities laws;

  .  beginning 180 days after the effective date, approximately 20,022,672
     more shares will be eligible for sale under federal securities laws, of
     which all but 10,236,149 shares are held by affiliates;

  .  between 180 and 365 days after the effective date, approximately 99,172
     more shares will be eligible for sale under federal securities laws and

  .  beginning one year after the effective date, approximately 795,094 more
     shares will be eligible for sale under federal securities laws.

                                       73
<PAGE>

Effects of Rule 144 on Sales of Restricted Shares

  Under Rule 144, a person who has beneficially owned restricted securities for
at least one year generally is entitled to sell, within any three-month period,
a number of shares that does not exceed the greater of:

  .  one percent of the number of shares of common stock then outstanding,
     which will equal approximately 248,178 shares immediately after the
     offering; or

  .  the average weekly trading volume of the common stock during the four
     calendar weeks preceding the sale.

  Sales under Rule 144 are also subject to manner of sale provisions and notice
requirements and to the availability of current public information about
CrossWorlds. Under Rule 144(k), a person who is not considered to have been an
affiliate of CrossWorlds at any time during the three months preceding a sale,
and who has beneficially owned the shares proposed to be sold for at least two
years, is entitled to sell these shares without complying with the manner of
sale, public information, volume limitation or notice provisions of Rule 144.

Effects of Rule 701 on Sales of Restricted Shares

  CrossWorlds employees holding common stock or stock options may not sell
shares acquired upon exercise until 180 days after the effective date.
Beginning 180 days after the effective date, any employee, officer or director
of or consultant to CrossWorlds who purchased shares under a written
compensatory plan or contract may be entitled to rely on the resale provisions
of Rule 701. Rule 701 permits affiliates to sell their Rule 701 shares under
Rule 144 without complying with the holding period requirements of Rule 144.
Rule 701 further provides that non-affiliates may sell these shares in reliance
on Rule 144 without having to comply with the holding period, public
information, volume limitation or notice provisions of Rule 144.

Registration of Shares Issued Under CrossWorlds' Employee Benefits Plans

  CrossWorlds intends to file registration statements under the Securities Act
as promptly as possible after the effective date to register shares to be
issued under CrossWorlds' employee benefit plans. As a result, any options
exercised under the 1997 stock plan or any other benefit plan after the
effectiveness of these registration statements will also be freely tradable in
the public market, except that shares held by affiliates will still be subject
to the volume limitation, manner of sale, notice and public information
requirements of Rule 144 unless otherwise resalable under Rule 701.

Outstanding Options at March 31, 2000

  As of March 31, 2000, there were outstanding options for the purchase of
7,427,997 shares, of which 4,318,911 options were exercisable. No shares have
been issued to date under our purchase plan or directors plan.

                                       74
<PAGE>

                                  UNDERWRITING

Purchasers of Our Common Stock

  The underwriters, Chase Securities Inc., Dain Rauscher Incorporated, and
Thomas Weisel Partners LLC have each agreed with us, subject to the terms and
conditions of the underwriting agreement, to purchase our common stock in the
amount listed here:

<TABLE>
<CAPTION>
                                                                          Number
                                                                            of
     Underwriter                                                          Shares
     -----------                                                          ------
     <S>                                                                  <C>
     Chase Securities Inc................................................
     Dain Rauscher Incorporated..........................................
     Thomas Weisel Partners LLC..........................................
                                                                           ----
     Total...............................................................
                                                                           ====
</TABLE>

Conditions to the Underwriters' Obligations

  The underwriting agreement provides that the obligations of the underwriters
are subject to conditions precedent, including the absence of any material
adverse change in our business and the receipt of certificates, opinions and
letters from us, our counsel and independent auditors. The underwriters are
committed to purchase all shares of common stock offered in this prospectus if
any shares are purchased.

Pricing of the Stock

  The underwriters propose to offer the shares of common stock directly to the
public at the public offering price on the cover page of this prospectus and to
dealers at that price less a concession not in excess of $      per share. The
underwriters may allow and the dealers may reallow a concession not in excess
of $      per share to other dealers. After the public offering of the shares,
the underwriters may change the offering price, concession and reallowance to
dealers.

The Underwriters' Option to Purchase More Shares

  We have granted to the underwriters an option, exercisable during the 30-day
period after the date of this prospectus, to purchase up to 600,000 additional
shares of common stock at the same price per share as we will receive for the
4,000,000 shares that the underwriters have agreed to purchase. If the
underwriters exercise this option, each underwriter will have a commitment to
purchase approximately the same percentage of additional shares that the number
of shares of common stock to be purchased by it shown in the table listing the
underwriters represents as a percentage of the 4,000,000 shares offered by this
prospectus. We will be obligated to sell shares to the underwriters to the
extent the option is exercised. The underwriters may exercise this option only
to cover over-allotments of common stock offered in this prospectus.

Underwriting Discounts and Commissions

  This table shows the per share and total underwriting discounts and
commissions we will pay to the underwriters:

<TABLE>
<CAPTION>
                                                                    Total
                                                             -------------------
                                                              Without    With
                                                               Over-     Over-
                                                             allotment allotment
                                                             --------- ---------
     <S>                                                     <C>       <C>
     Per share..............................................    $         $
     Total..................................................    $         $
</TABLE>


                                       75
<PAGE>

Other Conditions to the Underwriters' Obligations

  The offering of the shares is made for delivery when, as and if accepted by
the underwriters and subject to prior sale and to withdrawal, cancellation or
modification of the offering without notice. The underwriters reserve the right
to reject an order for the purchase of shares in whole or in part.

Stockholder Lockup Agreements

  Stockholders, including all executive officers and directors, who own in the
aggregate 20,022,672 shares of common stock have agreed that they will not,
without the prior written consent of Chase Securities Inc. or CrossWorlds, for
a period of 180 days after the date of this prospectus offer, sell, contract to
sell or transfer any:

  .  shares of common stock,

  .  options or warrants to purchase any shares of common stock or

  .  any securities convertible into or exchangeable for shares of common
     stock.

Company Lockup Agreement

  We have agreed that we will not, without the prior written consent of Chase
Securities Inc., offer, sell or dispose of any shares of common stock or
securities exercisable for or convertible into shares of common stock until the
date 180 days following the date of this prospectus. However, we may issue
shares upon the exercise of options granted before the date of this prospectus,
and may grant additional options under our stock option plans, provided that,
without the prior written consent of Chase Securities Inc., these additional
options shall not be exercisable during the 180-day period.

Factors in Pricing Our Stock in the Offering

  Before this offering, there has been no public market for our common stock.
The initial public offering price for the common stock will be determined
through negotiation between us and the representatives of the underwriters.
Factors to be considered in the negotiation include:

  .  prevailing market conditions,

  .  our financial information,

  .  market valuations of other companies that we and the representatives of
     the underwriters believe to be comparable to us,

  .  estimates of our business potential and

  .  the present state of our development.

Market Stabilization Activities

  Persons participating in this offering may over-allot or engage in
transactions which stabilize or maintain the market price of the common stock
at levels above those which might otherwise prevail in the open market. These
persons may enter stabilizing bids or engage in syndicate covering
transactions. A stabilizing bid is a bid for or the purchase of common stock
for the purpose of fixing or maintaining the price of the common stock. A
syndicate covering transaction involves purchases in the open market after the
offering by underwriters who have sold more shares than they have committed to
purchase. These transactions may occur on the Nasdaq National Market or in the
over-the-counter market. These transactions, if commenced, may be discontinued
at any time.

  Persons participating in this offering may also engage in passive market
making transactions in our common stock on the Nasdaq National Market in
compliance with Rule 103 of Regulation M under the Securities Exchange Act of
1934. In passive market making transactions, market makers in the common stock
may make bids for or purchases of the common stock until the time, if any, at
which a stabilizing bid is made. During the business day before the pricing of
the offering before the beginning of offers or sales of our common stock,
passive market makers must comply with applicable volume and price limitations
and must be identified.

                                       76
<PAGE>

Thomas Weisel Partners LLC

  Thomas Weisel Partners LLC, one of the representatives of the underwriters,
was organized and registered as a broker-dealer in December 1998. Since
December 1998 and as of May 1, 2000, Thomas Weisel Partners has been named as a
lead or co-manager on 166 filed public offerings of equity securities, of which
113 have been completed, and has acted as a syndicate member in an additional
92 public offerings of equity securities. Thomas Weisel Partners does not have
any material relationship with us or any of our officers, directors or other
controlling persons, with the exception of its contractual relationship with us
under the underwriting agreement entered into for this offering.

Offering Expenses

  We estimate that the total expenses of this offering, excluding underwriting
discounts and commissions, will be approximately $1,200,000.

Directed Shares Program and Rights to Purchase Shares in the Offering

  At our request, the underwriters have reserved for sale, at the initial
public offering price, up to:

  .  200,000 shares for persons that are affiliated with companies with whom
     we have a business relationship, such as executives of companies that
     market, sell or promote our products and

  .  up to approximately 135,000 additional shares for five current
     stockholders under their pre-existing contractual rights to purchase
     shares in this offering. The shares sold by exercise of the contractual
     rights will be subject to a 180-day lock-up agreement. The sales of
     these shares will only be made under this prospectus. The stockholders
     who hold these pre-existing contractual rights are ATGF II, Litton
     Master Trust, James Stableford, Emeric McDonald and Anthony Ciulla. The
     number of shares of our common stock available for sale to the public
     will be reduced if these individuals and entities purchase these
     reserved shares. Any reserved shares that are not purchased by these
     persons will be offered by the underwriters to the public on the same
     basis as the other shares in this offering.

                                       77
<PAGE>

                                 LEGAL MATTERS

  The validity of the common stock offered in this offering will be passed upon
for us by Venture Law Group, A Professional Corporation, Menlo Park,
California. Other legal matters will be passed upon for the underwriters by
Wilson Sonsini Goodrich & Rosati, Professional Corporation. As of December 31,
1999, an investment partnership and members of Wilson Sonsini Goodrich &
Rosati, Professional Corporation, beneficially owned an aggregate of 29,165
shares of our common stock.

                                    EXPERTS

  The consolidated financial statements and schedule of CrossWorlds Software,
Inc. and subsidiaries as of December 31, 1998 and 1999, and for each of the
years in the three-year period ended December 31, 1999, have been included in
this prospectus and in the registration statement in reliance upon the report
of KPMG LLP, independent auditors, appearing elsewhere in the prospectus, and
upon the authority of said firm as experts in accounting and auditing.

                    ADDITIONAL INFORMATION AVAILABLE TO YOU

  We have filed with the Securities and Exchange Commission a registration
statement on Form S-1 under the Securities Act covering the common stock
offered in this offering. This prospectus constitutes a part of the
registration statement but does not contain all of the information in the
registration statement, which contains several exhibits as permitted by the
rules and regulations of the commission. For further information about us and
our common stock, you should refer to the registration statement.

  The registration statement, including the exhibits and the financial
statement schedule, may be inspected without charge at the public reference
facilities maintained by the commission at 450 Fifth Street, N.W., Washington,
D.C. 20549, and at the regional offices of the commission located at Seven
World Trade Center, 13th Floor, New York, NY 10048, and the Citicorp Center,
500 West Madison Street, Suite 1400, Chicago, Illinois 60661-2511. Copies of
all or any part of the registration statement may be obtained from the SEC's
offices upon payment of fees to the commission. The reports and other
information may also be inspected without charge at a web site maintained by
the commission. The address of this web site is http://www.sec.gov.

                                       78
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

                   INDEX TO CONSOLIDATED FINANCIAL STATEMENTS

<TABLE>
<CAPTION>
                                                                           Page
                                                                           ----
<S>                                                                        <C>
Independent Auditors' Report.............................................. F-2
Consolidated Balance Sheets as of December 31, 1998 and 1999, and March
 31, 2000 (unaudited)..................................................... F-3
Consolidated Statements of Operations for the three years ended December
 31, 1999, and the three months ended March 31, 1999 and 2000
 (unaudited).............................................................. F-4
Consolidated Statements of Stockholders' Equity (Deficit) for the three
 years ended December 31, 1999, and the three months ended March 31, 2000
 (unaudited) ............................................................. F-5
Consolidated Statements of Cash Flows for the three years ended December
 31, 1999, and the three months ended March 31, 1999 and 2000
 (unaudited).............................................................. F-6
Notes to Consolidated Financial Statements................................ F-7
</TABLE>

                                      F-1
<PAGE>

                          INDEPENDENT AUDITORS' REPORT

The Board of Directors
CrossWorlds Software, Inc.:

We have audited the accompanying consolidated balance sheets of CrossWorlds
Software, Inc. and subsidiaries as of December 31, 1998 and 1999, and the
related consolidated statements of operations, stockholders' equity (deficit),
and cash flows for each of the years in the three-year period ended December
31, 1999. These consolidated financial statements are the responsibility of the
Company's management. Our responsibility is to express an opinion on these
consolidated financial statements based on our audits.

We conducted our audits in accordance with generally accepted auditing
standards. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of
material misstatement. An audit includes examining, on a test basis, evidence
supporting the amounts and disclosures in the financial statements. An audit
also includes assessing the accounting principles used and significant
estimates made by management, as well as evaluating the overall financial
statement presentation. We believe that our audits provide a reasonable basis
for our opinion.

In our opinion, the consolidated financial statements referred to above present
fairly, in all material respects, the financial position of CrossWorlds
Software, Inc. and subsidiaries for each of the years in the three-year period
ended December 31, 1999, in conformity with generally accepted accounting
principles.

                                          /s/ KPMG LLP

Mountain View, California
January 24, 2000

                                      F-2
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

                          CONSOLIDATED BALANCE SHEETS

<TABLE>
<CAPTION>
                               December 31,                March 31, 2000
                         --------------------------  ----------------------------
                             1998          1999         Actual        Pro forma
                         ------------  ------------  -------------  -------------
                                                             (unaudited)
<S>                      <C>           <C>           <C>            <C>
         ASSETS
Current assets:
  Cash and cash
   equivalents.......... $  5,415,154  $ 12,506,119  $   8,722,451  $   8,722,451
  Accounts receivable,
   net of allowance of
   $306,130, $296,675
   and $296,675 as of
   December 31, 1998 and
   1999 and March 31,
   2000.................    5,198,351    11,688,430     13,189,573     13,189,573
  Prepaids and other
   current assets.......      820,115     1,019,036      2,699,928      2,699,928
                         ------------  ------------  -------------  -------------
  Total current assets..   11,433,620    25,213,585     24,611,952     24,611,952
Property and equipment,
 net....................    4,156,515     3,846,379      3,638,225      3,638,225
Deposits and other
 assets.................      166,610       116,610        427,026        427,026
                         ------------  ------------  -------------  -------------
  Total assets.......... $ 15,756,745  $ 29,176,574  $  28,677,203  $  28,677,203
                         ============  ============  =============  =============
    LIABILITIES AND
  STOCKHOLDERS' EQUITY
        (DEFICIT)
Current liabilities:
  Accounts payable...... $    862,408  $    796,798  $   2,043,668  $   2,043,668
  Accrued payroll and
   related expenses.....    1,166,372     2,597,501      3,186,490      3,186,490
  Accrued commissions...    1,966,503     2,741,629      2,903,892      2,903,892
  Accrued royalties.....           --     1,438,929        698,000        698,000
  Other accrued
   liabilities..........    1,268,104     2,563,065      3,870,004      3,870,004
  Current portion of
   capital lease
   obligations..........           --       347,216        450,776        450,776
  Current portion of
   long-term debt.......    4,262,552     2,622,482      2,669,816      2,669,816
  Deferred revenue......    6,555,892    13,157,747     17,616,399     17,616,399
                         ------------  ------------  -------------  -------------
  Total current
   liabilities..........   16,081,831    26,265,367     33,439,045     33,439,045
Other long-term
 liabilities............       91,090       123,913        117,871        117,871
Capital lease
 obligations, less
 current portion........           --       576,711        681,675        681,675
Long-term debt, less
 current portion........    6,254,166     2,936,118      2,136,264      2,136,264
                         ------------  ------------  -------------  -------------
  Total liabilities.....   22,427,087    29,902,109     36,374,855     36,374,855
                         ------------  ------------  -------------  -------------
Commitments
Stockholders' equity
 (deficit):
  Convertible preferred
   stock, $0.01 par
   value; actual--
   17,000,000 shares
   authorized; 9,571,606
   and 16,126,003 shares
   issued and
   outstanding; and
   aggregate liquidation
   preference of
   $88,859,405 as of
   December 31, 1999 and
   March 31, 2000; pro
   forma--none
   authorized; none
   issued or outstanding
   .....................       95,716       161,260        161,260             --
  Common stock, $0.001
   par value; actual--
   45,000,000 shares
   authorized; 2,810,464
   and 3,153,934 shares
   issued and
   outstanding as of
   December 31, 1998 and
   1999 and 3,480,044
   issued and
   outstanding as of
   March 31, 2000; pro
   forma--150,000,000
   shares authorized;
   20,022,672 shares
   issued and
   outstanding .........        2,810         3,154          3,480         20,023
  Additional paid-in
   capital..............   53,929,214    96,757,116    102,312,137    102,456,854
  Deferred stock-based
   compensation.........   (3,777,293)   (2,540,474)    (4,209,989)    (4,209,989)
  Accumulated deficit...  (56,920,789)  (95,106,591)  (105,964,540)  (105,964,540)
                         ------------  ------------  -------------  -------------
  Total stockholders'
   equity (deficit).....   (6,670,342)     (725,535)    (7,697,652)    (7,697,652)
                         ------------  ------------  -------------  -------------
  Total liabilities and
   stockholders' equity
   (deficit)............ $ 15,756,745  $ 29,176,574  $  28,677,203  $  28,677,203
                         ============  ============  =============  =============
</TABLE>


          See accompanying notes to consolidated financial statements.

                                      F-3
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

                     CONSOLIDATED STATEMENTS OF OPERATIONS

<TABLE>
<CAPTION>
                                                                    Three Months Ended March
                                 Year Ended December 31,                      31,
                          ----------------------------------------  -------------------------
                              1997          1998          1999         1999          2000
                          ------------  ------------  ------------  -----------  ------------
                                                                          (unaudited)
<S>                       <C>           <C>           <C>           <C>          <C>
Revenue:
  Software license......  $    748,336  $  3,972,741  $  8,193,907  $ 1,616,934  $  3,182,507
  Service, maintenance
   and other............       360,019     3,733,694    10,899,886    2,019,443     4,515,272
                          ------------  ------------  ------------  -----------  ------------
  Total revenue.........     1,108,355     7,706,435    19,093,793    3,636,377     7,697,779
                          ------------  ------------  ------------  -----------  ------------
Cost of revenue:
  Software license and
   royalties............        36,503       437,813     1,599,047      128,166       121,363
  Service, maintenance
   and other, excludes
   stock-based
   compensation of
   $415,790 and $253,334
   for the years ended
   December 31, 1998 and
   1999, and $34,561 and
   $85,868 for the three
   months ended March
   31, 1999 and 2000....     1,859,536     5,392,589    10,127,418    1,779,018     4,527,430
                          ------------  ------------  ------------  -----------  ------------
  Total cost of
   revenue..............     1,896,039     5,830,402    11,726,465    1,907,184     4,648,793
                          ------------  ------------  ------------  -----------  ------------
   Gross profit (loss)..      (787,684)    1,876,033     7,367,328    1,729,193     3,048,986
                          ------------  ------------  ------------  -----------  ------------
Operating expenses:
  Research and
   development, excludes
   stock-based
   compensation of
   $1,622,857 and
   $89,175 for the years
   ended December 31,
   1998 and 1999, and
   $79,626 and $179,318
   for the three months
   ended March 31, 1999
   and 2000.............     4,080,461    11,747,877    14,242,556    3,123,546     3,775,186
  Sales and marketing,
   excludes stock-based
   compensation of
   $2,051,890 and
   $897,216 for the
   years ended December
   31, 1998 and 1999,
   and $68,380 and
   $379,583 for the
   three months ended
   March 31, 1999 and
   2000.................     6,954,034    23,141,104    21,791,524    4,647,477     6,387,935
  General and
   administrative,
   excludes stock-based
   compensation of
   $683,390 and $221,927
   for the years ended
   December 31, 1998 and
   1999, and $(42,188)
   and $63,212 for the
   three months ended
   March 31, 1999 and
   2000.................     2,296,426     4,065,794     6,144,879      788,521     2,652,863
  Amortization of
   deferred stock-based
   compensation.........            --     4,773,927     1,461,652      140,379       707,981
                          ------------  ------------  ------------  -----------  ------------
  Total operating
   expenses.............    13,330,921    43,728,702    43,640,611    8,699,923    13,523,965
                          ------------  ------------  ------------  -----------  ------------
   Operating loss.......   (14,118,605)  (41,852,669)  (36,273,283)  (6,970,730)  (10,474,979)
Other income (expense),
 net....................       166,138       478,584    (1,912,519)    (291,382)     (382,970)
                          ------------  ------------  ------------  -----------  ------------
   Net loss.............  $(13,952,467) $(41,374,085) $(38,185,802) $(7,262,112) $(10,857,949)
                          ============  ============  ============  ===========  ============
Net loss per share:
  Basic and diluted.....  $     (11.88) $     (19.99) $    (13.40)  $     (3.11) $      (3.41)
                          ============  ============  ============  ===========  ============
  Weighted average
   shares used in
   computation (in
   thousands)...........         1,175         2,069         2,850        2,332         3,181
                          ============  ============  ============  ===========  ============
Pro forma net loss per
 share (unaudited):
  Basic and diluted.....  $      (1.70) $      (3.55) $     (2.38)  $     (0.55) $      (0.55)
                          ============  ============  ============  ===========  ============
  Weighted average
   shares used in
   computation (in
   thousands)...........         8,201        11,641        16,062       13,151        19,723
                          ============  ============  ============  ===========  ============
</TABLE>

          See accompanying notes to consolidated financial statements.

                                      F-4
<PAGE>

                          CROSSWORLDS SOFTWARE, INC.
                               AND SUBSIDIARIES

           CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY (DEFICIT)

<TABLE>
<CAPTION>
                      Convertible
                    preferred stock     Common stock      Additional   Stockholder   Deferred                        Total
                  ------------------- -----------------    paid-in        note     stock-based    Accumulated    stockholders'
                    Shares    Amount   Shares    Amount    capital     receivable  compensation     deficit     equity (deficit)
                  ---------- -------- ---------  ------  ------------  ----------- ------------  -------------  ----------------
<S>               <C>        <C>      <C>        <C>     <C>           <C>         <C>           <C>            <C>
Balance as of
 December 31,
 1996...........   5,404,155 $ 54,041 2,240,000  $2,240   $ 2,944,380   $(15,000)  $        --   $  (1,594,237)   $  1,391,424
Issuance of
 Series C
 preferred
 stock, net.....   2,104,144   21,041        --      --    12,560,302         --            --              --      12,581,343
Issuance of
 Series D
 preferred
 stock, net.....   1,601,307   16,013        --      --    22,805,259         --            --              --      22,821,272
Exercise of
 options and
 restricted
 stock purchase
 agreements.....          --       --   406,250     406       104,282        937            --              --         105,625
Repurchase of
 restricted
 stock..........          --       --   (93,750)    (94)      (13,969)    14,063            --              --              --
Net loss........          --                 --      --            --         --            --     (13,952,467)    (13,952,467)
                  ---------- -------- ---------  ------  ------------   --------   -----------   -------------    ------------
Balance as of
 December 31,
 1997...........   9,109,606   91,095 2,552,500   2,552    38,400,254         --            --     (15,546,704)     22,947,197
Issuance of
 Series D
 preferred
 stock, net.....     462,000    4,621        --      --     6,540,062         --            --              --       6,544,683
Exercise of
 options and
 restricted
 stock purchase
 agreements.....          --       --   446,297     446       455,813         --            --              --         456,259
Repurchase of
 restricted
 stock..........          --       --  (188,333)   (188)      (18,135)        --            --              --         (18,323)
Deferred stock-
 based
 compensation
 related to
 option grants..          --       --        --      --     8,551,220         --    (8,551,220)             --              --
Amortization of
 deferred stock-
 based
 compensation...          --       --        --      --            --         --     4,773,927              --       4,773,927
Net loss........          --       --        --      --            --         --            --     (41,374,085)    (41,374,085)
                  ---------- -------- ---------  ------  ------------   --------   -----------   -------------    ------------
Balance as of
 December 31,
 1998...........   9,571,606   95,716 2,810,464   2,810    53,929,214         --    (3,777,293)    (56,920,789)     (6,670,342)
Issuance of
 Series E
 preferred
 stock, net.....   2,883,326   28,833        --      --    17,221,535         --            --              --      17,250,368
Issuance of
 Series F
 preferred
 stock, net.....   3,671,071   36,711        --      --    23,517,594         --            --              --      23,554,305
Issuance of
 preferred stock
 warrants.......          --       --        --      --     1,256,449         --            --              --       1,256,449
Exercise of
 options........          --       --   437,351     438       641,991         --            --              --         642,429
Repurchase of
 restricted
 stock..........          --       --   (93,881)    (94)      (34,500)        --            --              --         (34,594)
Deferred stock-
 based
 compensation
 related to
 option grants..          --       --        --      --       224,833         --      (224,833)             --              --
Amortization of
 deferred stock-
 based
 compensation...          --       --        --      --            --         --     1,461,652              --       1,461,652
Net loss........          --       --        --      --            --         --            --     (38,185,802)    (38,185,802)
                  ---------- -------- ---------  ------  ------------   --------   -----------   -------------    ------------
Balance as of
 December 31,
 1999...........  16,126,003 $161,260 3,153,934  $3,154  $ 96,757,116   $     --   $(2,540,474)  $ (95,106,591)   $   (725,535)
Exercise of
 common stock
 warrants
 (unaudited)....          --       --    99,172      99     1,090,794         --            --              --       1,090,893
Exercise of
 options
 (unaudited)....          --       --   226,938     227       680,357         --            --              --         680,584
Deferred stock-
 based
 compensation
 related to
 option grants
 (unaudited)....          --       --        --      --     2,377,496         --    (2,377,496)             --              --
Amortization of
 deferred stock-
 based
 compensation
 (unaudited)....          --       --        --      --            --         --       707,981              --         707,981
Issuance of
 common stock
 warrants for
 financing
 commitment
 (unaudited)....          --       --        --      --     1,406,374         --            --              --       1,406,374
Net loss
 (unaudited)....          --       --        --      --            --         --            --     (10,857,949)    (10,857,949)
                  ---------- -------- ---------  ------  ------------   --------   -----------   -------------    ------------
Balance as of
 March 31, 2000
 (unaudited)....  16,126,003 $161,260 3,480,044  $3,480  $102,312,137   $     --   $(4,209,989)  $(105,964,540)   $ (7,697,652)
                  ========== ======== =========  ======  ============   ========   ===========   =============    ============
</TABLE>

         See accompanying notes to consolidated financial statements.

                                      F-5
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

                     CONSOLIDATED STATEMENTS OF CASH FLOWS

<TABLE>
<CAPTION>
                                                                                 Three Months Ended March
                                              Year Ended December 31,                      31,
                                       ----------------------------------------  -------------------------
                                           1997          1998          1999         1999          2000
                                       ------------  ------------  ------------  -----------  ------------
                                                                                       (unaudited)
<S>                                    <C>           <C>           <C>           <C>          <C>
Cash flows from operating activities:
 Net loss............................  $(13,952,467) $(41,374,085) $(38,185,802) $(7,262,112) $(10,857,949)
 Adjustments to reconcile net loss to
  net cash used in operating
  activities:
  Depreciation and amortization......       361,390     1,403,938     2,389,305      522,184     1,052,290
  Amortization of deferred stock-
   based compensation................            --     4,773,927     1,461,652      140,379       707,981
  Issuance of warrants for
   services..........................            --            --       756,449           --            --
  Software licenses exchanged for
   property and equipment and
   prepaid assets....................      (346,658)           --            --           --            --
  Changes in operating assets and
   liabilities:
   Accounts receivable...............      (907,200)   (4,291,151)   (6,490,079)     741,171    (1,501,143)
   Prepaids and other current
    assets...........................      (334,548)     (417,572)     (198,921)    (235,796)     (530,222)
   Accounts payable..................     1,842,219    (1,045,161)      (65,610)      38,717     1,246,870
   Accrued payroll and related
    expenses.........................       713,165       367,630     1,431,129       90,646       588,989
   Accrued commissions...............            --     1,966,503       775,126     (265,710)      162,263
   Other accrued liabilities.........       367,066       837,773     2,733,890     (355,484)      566,010
   Deferred revenue..................       788,413     5,767,479     6,601,855      373,076     4,458,652
   Other long-term liabilities.......        39,439        51,651        32,823       (2,687)       (6,042)
   Other assets......................            --      (120,000)       50,000           --      (310,416)
                                       ------------  ------------  ------------  -----------  ------------
Net cash used in operating
 activities..........................   (11,429,181)  (32,079,068)  (28,708,153)  (6,215,616)   (4,422,717)
                                       ------------  ------------  ------------  -----------  ------------
Cash flows from investing activities:
 Purchases of property and
  equipment..........................    (1,784,420)   (3,572,632)     (834,517)    (291,857)     (245,361)
                                       ------------  ------------  ------------  -----------  ------------
Net cash used in investing
 activities..........................    (1,784,420)   (3,572,632)     (834,517)    (291,857)     (245,361)
                                       ------------  ------------  ------------  -----------  ------------
Cash flows from financing activities:
 Proceeds from convertible
  subordinated notes payable to
  stockholder........................            --     5,000,000            --           --            --
 Proceeds from equipment facilities..     1,173,720     1,147,113            --           --            --
 Proceeds from subordinated debt.....            --            --     5,000,000    5,000,000            --
 Proceeds from revolving working
  capital facility...................            --     3,479,219            --           --            --
 Repayments of equipment facilities..            --            --      (783,333)    (195,833)     (195,833)
 Repayments of subordinated debt.....            --            --      (516,291)          --      (691,234)
 Repayments of working capital
  facility...........................            --      (283,334)   (3,479,219)          --            --
 Proceeds from exercise of stock
  options and warrants...............       105,625       456,259       642,429      144,623     1,771,477
 Proceeds from issuance of preferred
  stock..............................    35,402,615     6,544,683    35,804,673   10,266,742            --
 Repurchase of restricted stock......            --       (18,323)      (34,594)     (17,578)           --
                                       ------------  ------------  ------------  -----------  ------------
Net cash provided by financing
 activities..........................    36,681,960    16,325,617    36,633,665   15,197,954       884,410
                                       ------------  ------------  ------------  -----------  ------------
Net increase (decrease) in cash and
 cash equivalents....................    23,468,359   (19,326,083)    7,090,965    8,690,481    (3,783,668)
Cash and cash equivalents at
 beginning of year...................     1,272,878    24,741,237     5,415,154    5,415,154    12,506,119
                                       ------------  ------------  ------------  -----------  ------------
Cash and cash equivalents at end of
 year................................  $ 24,741,237  $  5,415,154  $ 12,506,119  $14,105,635  $  8,722,451
                                       ============  ============  ============  ===========  ============
Supplemental disclosures of cash flow
 information:
Cash paid during the period for
 interest............................  $     55,372  $    208,259  $    995,393  $   264,815  $    228,536
                                       ============  ============  ============  ===========  ============
Noncash investing and financing
 activities:
 Return of restricted stock in
  satisfaction of note receivable....  $     14,063  $         --  $         --  $        --  $         --
 Issuance of preferred stock for
  conversion convertible notes.......            --            --     5,000,000    5,000,000            --
 Issuance of preferred stock warrants
  in connection with long-term debt..            --            --       500,000      500,000            --
 Issuance of preferred stock warrants
  in connection with services........            --            --       756,449           --            --
 Issuance of common stock warrants
  for financing commitment...........            --            --            --           --     1,406,374
 Equipment acquired through equipment
  lease facility.....................            --            --     1,077,985           --       301,404
</TABLE>

          See accompanying notes to consolidated financial statements.

                                      F-6
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

  (Information as of and for the three months ended March 31, 1999 and 2000 is
                                   unaudited)

(1) Organization and Significant Accounting Policies

 (a) Description of Business

  CrossWorlds Software, Inc. (the Company) develops, produces, markets and
implements e-business infrastructure software. The Company is headquartered in
Burlingame, California and operates foreign subsidiaries in Germany, the United
Kingdom and France. The majority of the Company's revenues are derived from
domestic sales which were 80% of total revenue for 1997, 77% of total revenue
for 1998, 86% of total revenue for 1999, and 67% of total revenue for the three
months ended March 31, 2000. Substantially all of the Company's sales are made
in U.S. dollars.

 (b) Principles of Consolidation

  The accompanying consolidated financial statements include the accounts of
the Company and its wholly owned subsidiaries. All intercompany balances and
transactions have been eliminated in consolidation.

 (c) Foreign Currency

  The Company considers the functional currency of its foreign subsidiaries to
be the U.S. dollar. Accordingly, the foreign subsidiaries' financial statements
are remeasured into U.S. dollars using the historical exchange rate for
nonmonetary items and the current exchange rate for monetary items.
Remeasurement gains and losses, as well as transaction gains and losses, are
included in the determination of net loss and have been immaterial to date.

 (d) Cash and Cash Equivalents

  The Company considers all highly liquid instruments with a remaining maturity
on the date of purchase of three months or less to be cash equivalents, which
consist primarily of money market funds and overnight deposits.

 (e) Property and Equipment

  Property and equipment are carried at cost less accumulated depreciation.
Depreciation is calculated using the straight-line method over the estimated
useful lives of the respective assets, generally two to five years. Leasehold
improvements are amortized over the lesser of the asset's useful life or the
remaining lease term.

  The Company evaluates long-lived assets for impairment whenever events or
changes in circumstances indicate that the carrying amount of an asset may not
be recoverable. If such assets are considered to be impaired, the impairment to
be recognized is measured as the difference between the carrying amount of the
property and equipment and its fair value. To date, the Company has made no
adjustments to the carrying values of its long-lived assets.

 (f) Software Development Costs

  Software development costs associated with new products and enhancements to
existing products are expensed as incurred until technological feasibility is
established upon completion of a working model. To date, the Company's software
development has been completed concurrent with the establishment of
technological feasibility, and, accordingly, no costs have been capitalized.


                                      F-7
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

            NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

  (Information as of and for the three months ended March 31, 1999 and 2000 is
                                   unaudited)

 (g) Concentrations of Credit Risk and Major Customers

  The Company's cash and cash equivalents are principally on deposit in a
short-term asset management account at a large bank. Accounts receivable
potentially subject the Company to concentrations of credit risk. The Company's
customer base is comprised primarily of large companies. The Company generally
does not require collateral for accounts receivable. When required, the Company
maintains allowances for credit losses, and to date such losses have been
within management's expectations. Information regarding sales to major
customers follows (items with an * indicate percentage was less than 10%):

<TABLE>
<CAPTION>
                                                                      Percentage of
                                                    Percentage of       Accounts
                                                    Total Revenue     Receivable at
                                                    ----------------  December 31,
   Customer                                         1997  1998  1999      1999
   --------                                         ----  ----  ----  -------------
   <S>                                              <C>   <C>   <C>   <C>
   A...............................................  22%    *     *          *
   B...............................................  20%    *     *          *
   C...............................................  25%    *     *          *
   D...............................................  22%    *     *          *
   E...............................................   *    14%    *          *
   F...............................................   *    13%    *          *
   G...............................................   *    11%    *          *
   H...............................................   *     *    21%         *
   I...............................................   *     *     *         44%
</TABLE>

 (h) Fair Value of Financial Instruments

  The fair value of the Company's cash, accounts receivable, accounts payable,
and borrowings approximate their carrying values due to their short maturity or
variable-rate structure.

 (i) Use of Estimates

  The preparation of consolidated financial statements in conformity with
generally accepted accounting principles requires management to make estimates
and assumptions that affect the reported amounts of assets and liabilities and
disclosure of contingent liabilities at the date of the consolidated financial
statements and the reported amounts of revenue and expenses during the
reporting period. Actual results could differ from those estimates.

 (j) Revenue Recognition

  The Company's software arrangements typically involve significant production,
customization, or modification of the software, or services that are essential
to the functionality of the software and, as a result, software license revenue
for the entire arrangement is recognized using the percentage-of-completion
method. Progress toward completion is generally measured by achieving certain
standard and objectively verifiable milestones present in each project. These
milestones typically require customer acceptance of a deliverable. In certain
instances, the Company may recognize software license revenue upon delivery and
when persuasive evidence of an arrangement exists, provided the fee is fixed
and determinable, acceptance is certain, collection is probable, and the
arrangement does not involve significant production, customization, or
modification of the software or services that are essential to the
functionality of the software; however,

                                      F-8
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

            NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

  (Information as of and for the three months ended March 31, 1999 and 2000 is
                                   unaudited)

software license revenue recognized in this manner has been immaterial to date.
In the event costs to complete a contract are expected to exceed anticipated
revenue, a loss is accrued. In certain circumstances where the Company is
unable to estimate the amount of effort required to customize or implement the
software license, revenue is recognized using the completed contract method. To
date, no amounts have been recognized under the completed contract method.
Other consulting and service revenue is recognized as the services are
performed. Maintenance revenue from customer support and product upgrades,
including maintenance bundled with original software licenses, are deferred and
recognized ratably over the term of the maintenance agreement, typically 12
months. When the Company enters into software arrangements with resellers, the
Company does not recognize revenue until the reseller demonstrates it has
entered into an arrangement with an end user that satisfies the Company's
revenue recognition criteria. When our services are essential to the
implementation of the reseller's software, the software license revenue for the
arrangement is recognized using the percentage-of-completion method. The
Company recognizes revenue in accordance with the American Institute of
Certified Public Accountants' (AICPA) Statement of Position (SOP) 97-2,
Software Revenue Recognition.

  In December 1998, the AcSEC issued SOP 98-9, Software Revenue Recognition,
with Respect to Certain Arrangements, which requires recognition of revenue
using the "residual method" in a multiple-element arrangement when fair value
does not exist for one or more of the undelivered elements in the arrangement.
Under the residual method, the total fair value of the undelivered elements is
deferred and subsequently recognized in accordance with SOP 97-2. The Company
adopted SOP 98-9 on January 1, 2000, and does not expect adoption to have a
material effect on its consolidated financial position or results of
operations.

 (k) Accounts receivable

  The Company bills for software licenses and maintenance fees at the inception
of the contract. These arrangements typically allow the Company to bill amounts
in excess of revenue recognized. Amounts billed in excess of revenue recognized
are recorded as deferred revenue. Consulting and service fees are billed
monthly based on time and expenses incurred. Service revenue recognized in
excess of amounts billed was $393,731 at December 31, 1999 and $862,280 at
March 31, 2000. The Company's contracts typically do not contain retainage
provisions and all amounts due under the contracts are anticipated to be
collected within 12 months. At December 31, 1999 and March 31, 2000, there are
no accounts receivable that are subject to contract claims or uncertainties.

 (l) Stock-Based Compensation

  The Company accounts for its stock-based compensation plans using the
intrinsic value method. Deferred stock-based compensation expense is recorded
if, on the date of grant, the current market value of the underlying stock
exceeds the exercise price. The Company amortizes deferred stock-based
compensation in accordance with Financial Accounting Standards Board (FASB)
Interpretation No. 28.

  The Company uses the fair value method to account for stock options and other
equity instruments issued to nonemployees.

 (m) Income Taxes

  The Company accounts for income taxes using the asset and liability method.
Deferred income taxes are recognized by applying enacted statutory tax rates
applicable to future years to differences between the financial

                                      F-9
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

            NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

  (Information as of and for the three months ended March 31, 1999 and 2000 is
                                   unaudited)

statement carrying amounts of existing assets and liabilities and their
respective tax bases and operating loss and tax credit carryforwards. The
effect on deferred tax assets and liabilities of a change in tax rates is
recognized in income in the period that includes the enactment date. The
measurement of deferred tax assets is reduced, if necessary, by a valuation
allowance for any tax benefits for which future realization is uncertain.

 (n) Comprehensive Loss

  The Company does not have any components of comprehensive income,
consequently comprehensive loss consists entirely of net loss for all periods
presented.

 (o) Net Loss Per Share

  Basic net loss per share is computed using the weighted-average number of
outstanding shares of common stock, excluding common stock subject to
repurchase. Diluted net loss per share is computed using the weighted-average
number of outstanding shares of common stock and, when dilutive, potential
common shares from options and warrants to purchase common stock and common
stock subject to repurchase using the treasury stock method, and from
convertible securities using the as-if converted basis. All potential common
shares have been excluded from the computation of diluted net loss per share
for all periods presented because the effect would have been antidilutive.

  Diluted net loss per share does not include the effect of the following
antidilutive common equivalent shares:

<TABLE>
<CAPTION>
                                                          Three Months Ended
                             Year Ended December 31,           March 31,
                         ------------------------------- ---------------------
                           1997       1998       1999       1999       2000
                         --------- ---------- ---------- ---------- ----------
                                                              (unaudited)
<S>                      <C>       <C>        <C>        <C>        <C>
Stock options and
 warrants...............   491,730  1,007,325  1,256,454    976,701  3,584,117
Common stock subject to
 repurchase............. 1,321,104    681,312    155,245    544,404     84,036
Convertible preferred
 stock.................. 7,026,361  9,571,667 13,210,599 10,818,838 16,542,628
                         --------- ---------- ---------- ---------- ----------
                         8,839,195 11,260,304 14,622,298 12,339,943 20,210,781
                         ========= ========== ========== ========== ==========
</TABLE>

 (p) Segment Reporting

  The Company is organized in a single operating segment for purposes of making
operating decisions and assessing performance. The chief operating decision
maker evaluates performance, makes operating decisions and allocates resources
based on financial data consistent with the presentation in the accompanying
consolidated financial statements.

  The following table presents information about the Company's geographical
sales:

<TABLE>
<CAPTION>
                                                               Three Months
                              Year Ended December 31,         Ended March 31,
                         --------------------------------- ---------------------
                            1997       1998       1999        1999       2000
                         ---------- ---------- ----------- ---------- ----------
                                                                (unaudited)
<S>                      <C>        <C>        <C>         <C>        <C>
United States........... $  887,944 $5,951,397 $16,360,434 $3,110,724 $5,128,782
Europe..................    220,411  1,755,038   2,733,359    525,653  2,568,997
                         ---------- ---------- ----------- ---------- ----------
                         $1,108,355 $7,706,435 $19,093,793 $3,636,377 $7,697,779
                         ========== ========== =========== ========== ==========
</TABLE>

                                      F-10
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

            NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

  (Information as of and for the three months ended March 31, 1999 and 2000 is
                                   unaudited)


 (q) Accounting for Derivative Instruments and Hedging Activities

  In June 1998, the FASB issued SFAS No. 133, Accounting for Derivative
Instruments and Hedging Activities. SFAS No. 133 establishes accounting and
reporting standards for derivative instruments, including certain derivative
instruments embedded in other contracts, (collectively referred to as
derivatives) and for hedging activities. It requires that an entity recognize
all derivatives as either assets or liabilities in the statement of financial
position and measure those instruments at fair value. For a derivative not
designated as a hedging instrument, changes in the fair value of the derivative
are recognized in earnings in the period of change. This statement will be
effective for all annual and interim periods beginning after January 1, 2001.
Management does not believe the adoption of SFAS No. 133 will have a material
effect on the Company's consolidated financial position or results of
operations.

 (r) Advertising Costs

  The Company expenses advertising costs as incurred. Advertising expense was
approximately $394,000, $2,004,000, $46,000, $18,000 and $5,000 for the years
ended December 31, 1997, 1998 and 1999 and the three months ended March 31,
1999 and 2000.

 (s) Initial Public Offering, Private Placement, Unaudited Pro Forma Balance
Sheet and Net Loss Per Share

  The Board of Directors of the Company authorized the filing of a registration
statement with the Securities and Exchange Commission (SEC) that would permit
the Company to sell shares of the Company's common stock in connection with a
proposed initial public offering (IPO). The Company has also entered into
agreements to sell common shares in a private placement concurrent with the
IPO. If the IPO is consummated under the terms presently anticipated, all
outstanding shares of the Company's convertible preferred stock will
automatically convert to common stock on a one-for-one basis, subject to
certain antidilution provisions, upon the closing of the IPO. The pro forma
balance sheet information reflects the conversion of all of the convertible
preferred stock as if it had occurred on March 31, 2000.

  Pro forma net loss per share for the years ended December 31, 1997, 1998 and
1999 and the three months ended March 31, 1999 and 2000 is computed using the
weighted average number of common shares outstanding, including the pro forma
effects of the automatic conversion of the Company's convertible preferred
stock into shares of the Company's common stock effective upon the closing of
the Company's IPO as if the conversion occurred on January 1, 1997, or at the
date of issuance, if later. Pro forma common equivalent shares, comprised of
incremental common shares issuable upon the exercise of stock options and
warrants as well as shares subject to repurchase agreements, are not included
in pro forma diluted net loss per share because they would be anti-dilutive.

                                      F-11
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

            NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

  (Information as of and for the three months ended March 31, 1999 and 2000 is
                                   unaudited)


(2) Property and Equipment

  Property and equipment consisted of the following:

<TABLE>
<CAPTION>
                                               December 31,
                                          ------------------------   March 31,
                                             1998         1999         2000
                                          -----------  -----------  -----------
                                                                    (unaudited)
   <S>                                    <C>          <C>          <C>
   Computer equipment and software....... $ 4,672,705  $ 6,476,877  $6,500,273
   Furniture and fixtures................     689,778      767,615     797,044
   Leasehold improvements................     569,118      599,611     677,265
                                          -----------  -----------  ----------
                                            5,931,601    7,844,103   7,974,582
   Accumulated depreciation..............  (1,775,086)  (3,997,724) (4,336,357)
                                          -----------  -----------  ----------
                                          $ 4,156,515  $ 3,846,379  $3,638,225
                                          ===========  ===========  ==========
</TABLE>

  Equipment under the capital lease aggregated $1,132,726 as of December 31,
1999 and $1,446,890 as of March 31, 2000. Accumulated amortization on the
assets under the capital lease aggregated $179,565 as of December 31, 1999 and
$288,317 as of March 31, 2000.

(3) Long Term Debt

  On December 23, 1998 the Company entered into a Convertible Subordinated
Promissory Note Agreement (the Promissory Note Agreement) with certain
stockholders of the Company in the amount of $5,000,000. In accordance with the
terms of the Promissory Note Agreement, the entire amount plus accrued
interest, was converted into shares of convertible preferred stock in the
Company's Series E round of financing in January 1999.

                                      F-12
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

            NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

  (Information as of and for the three months ended March 31, 1999 and 2000 is
                                   unaudited)


  During the year ended December 31, 1998 and 1999 and the three months ended
March 31, 2000 the Company had available two Equipment Facilities Agreements
(the Equipment Facilities) which provided for $350,000 and $2,000,000 and a
$10,000,000 working capital facilities with a bank. In January 1999, the
Company had entered into a $5,000,000 credit facility as a Subordinated Loan
and Security Agreement (the Subordinated Loan Agreement). The following amounts
of debt are outstanding as of December 31, 1998 and 1999 and as of March 31,
2000 (in order of subordination):

<TABLE>
<CAPTION>
                                                  December 31,
                                             ----------------------  March 31,
                                                1998        1999       2000
                                             ----------- ---------- -----------
                                                                    (unaudited)
<S>                                          <C>         <C>        <C>
$350,000 equipment facility with bank,
 payable in 36 equal monthly installments
 of principal plus interest at the bank's
 prime rate plus 0.75% per annum (8.50% and
 9.25% as of December 31, 1998 and 1999
 respectively and 9.75% as of March 31,
 2000).....................................  $   204,166 $   87,500 $   58,333
$2,000,000 equipment facility with bank,
 payable in 36 equal monthly installments
 of principal plus interest at the bank's
 prime rate per annum (7.75% and 8.50% as
 of December 31, 1998 and 1999 respectively
 and 9.00% as of March 31, 2000)...........    1,833,333  1,166,667  1,000,000
$10,000,000 working capital facility with a
 bank which expired in April 2000, payable
 in 36 equal monthly installments of
 principal plus interest at the bank's
 prime rate plus 0.10% per annum (7.85% as
 of December 31, 1998).....................    3,479,219         --         --
$5,000,000 Subordinated Loan and Security
 Agreement with a lender. Note bearing
 interest at 12% per annum, with interest
 payments beginning from April 1, 1999
 through September, 1999 followed by 30
 equal monthly payments of principal plus
 interest through March, 2002..............           --  4,304,433  3,747,747
$5,000,000 Promissory Note Agreement with
 stockholders, bearing interest at 8% per
 annum, which was converted into Series E
 convertible preferred stock in January
 1999......................................    5,000,000         --         --
                                             ----------- ---------- ----------
Total......................................   10,516,718  5,558,600  4,806,080
Less, current portion......................    4,262,552  2,622,482  2,669,816
                                             ----------- ---------- ----------
Long term debt.............................  $ 6,254,166 $2,936,118 $2,136,264
                                             =========== ========== ==========
</TABLE>

  The aggregate future payments of long-term debt are as follows as of December
31, 1999:

<TABLE>
   <S>                                                                <C>
   2000.............................................................. $2,622,482
   2001..............................................................  2,460,351
   2002..............................................................    475,767
                                                                      ----------
                                                                      $5,558,600
                                                                      ==========
</TABLE>

  Outstanding borrowings under the equipment facilities agreements are secured
by all of the Company's assets. The working capital facility agreement
contained affirmative and negative covenants requiring, among other things, the
Company to maintain minimum levels of liquid assets, limit the Company's
ability to incur additional debt, pay cash dividends, or to purchase certain
assets. These covenants require the Company to

                                      F-13
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

            NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

  (Information as of and for the three months ended March 31, 1999 and 2000 is
                                   unaudited)

restrict certain acquisitions, mergers, consolidations, or similar
transactions. In 1999, the Company issued warrants to purchase 6,334 shares of
common stock to the bank in exchange for waivers of noncompliance with these
covenants. The fair value of the warrants are not material to the Company's
consolidated operating results. As of December 31, 1999, all amounts drawn
under the working capital facility were repaid.

  In connection with the Subordinated Loan and Security Agreement, the Company
issued a warrant to the lender to purchase up to 126,666 shares of Series E
preferred stock at an exercise price of $6.00 per share. The warrant is
exercisable on the earlier of seven years after the date of issuance or three
years after the Company's initial public offering. Accordingly, the Company has
reserved 126,666 shares of Series E preferred stock for issuance upon the
exercise of the warrant. The warrant had a fair value of $500,000 on the date
of grant, computed using the Black-Scholes pricing model with the following
assumptions: 60% volatility, zero dividends, a risk-free rate of 6.1% and a
contractual life of 7 years. The fair value of the warrant has been recorded in
equity and as a reduction of the carrying amount of the related debt and will
be amortized into interest expense over the debt term. Total amortization
expense for the year ended December 31, 1999 was $166,667 and for the three
months ended March 31, 2000 was $41,667.

(4) Commitments

 (a) Lease Commitment

  The Company leases its primary facility under a noncancelable operating lease
expiring in 2008. The Company also leases various facilities which serve as
sales offices in the United States, and subsidiary offices in France, Germany,
and the United Kingdom under noncancelable operating leases with expiration
dates ranging from February 1999 to February 2000. In addition, the Company
leases equipment under noncancelable operating leases expiring in December
2001. In conjunction with the facility lease, the Company issued a warrant for
the purchase of 33,333 shares of Series C preferred stock at an exercise price
equal to $6.00 per share. The warrant shall expire and no longer be exercisable
at the earlier of: (a) December 31, 2002; or (b) the merger or consolidation of
the Company with a third party or the sale of all or substantially all of the
Company's assets to a third party; or (c) the closing of an underwritten public
offering of shares of common stock of the Company. The fair value of the
warrant was not material to the Company's 1998 consolidated operating results.

  Future minimum lease payments as of December 31, 1999, are as follows:

<TABLE>
<CAPTION>
      Year ending                                        Capital     Operating
      December 31,                                        leases      leases
      ------------                                      ----------  -----------
      <S>                                               <C>         <C>
      2000............................................. $  399,846  $ 1,583,400
      2001.............................................    399,846    1,418,392
      2002.............................................    208,563    1,424,690
      2003.............................................         --    1,468,236
      2004.............................................         --    1,468,236
      Thereafter.......................................         --    4,890,940
                                                        ----------  -----------
        Total minimum payments.........................  1,008,255  $12,253,894
                                                                    ===========
      Less amounts representing imputed interest.......    (84,328)
                                                        ----------
      Present value of minimum lease payments..........    923,927
        Less current portion...........................   (347,216)
                                                        ----------
      Capital lease obligation, less current portion... $  576,711
                                                        ==========
</TABLE>

                                      F-14
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

            NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

  (Information as of and for the three months ended March 31, 1999 and 2000 is
                                   unaudited)


  Rent expense for the years ended December 31, 1997, 1998 and 1999 and the
three months ended March 31, 1999 and 2000 was approximately $619,000,
$1,536,000, $2,000,000, $557,000 and $493,000 respectively.

 (b) Royalty Commitments

  During 1999, the Company entered into royalty agreements with two third party
vendors for certain licensed technology. The agreements include minimum royalty
payments of approximately $2.0 million and $2.8 million, respectively due
through June 2000 and June 2001, respectively.

  During the fourth quarter of 1999, the Company developed and began shipping
products which replaced the technology provided under the agreement associated
with the minimum royalty payments of $2.0 million due by June 2000. As a
result, the Company discontinued use of this licensed technology and recorded a
one-time charge to other expense for the remaining $1 million of unamortized
minimum royalties.

  During the first quarter of 2000, the Company renegotiated its agreement
associated with the minimum royalty payments of $2.8 million due by June 2001
and as a result, the Company has no further minimum royalty payments associated
with this agreement.

 (c) Employment Agreements

  In October 1999, the Company entered into an employment agreement with its
President and Chief Executive Officer. The agreement provided for a sign-on
bonus of $400,000 to be paid by March 1, 2000. The sign-on bonus was accrued
and charged to general expense in the fourth quarter of 1999. In addition, the
individual is eligible for a pro rata target bonus of $250,000 based on the
number of weeks of actual employment in 1999 and a full annual target bonus of
$250,000 for the year 2000. In addition, the Company will provide the
individual a moving assistance loan of $1.5 million pursuant to a secured
nonrecourse promissory note, which will be forgiven in equal monthly
installments over a period of 48 months as long as the individual remains
employed by the Company. No amounts have been borrowed through March 31, 2000.

  In January 2000, the Company entered into an employment agreement with its
Senior Vice President, Global Sales and Marketing. The agreement provides for a
sign-on bonus of $300,000 to be paid by March 1, 2000.

  The President and Chief Executive Officer elected to defer $218,000 of his
sign-on bonus and the Senior Vice President, Global Sales and Marketing elected
to defer all of his sign-on bonus payment beyond March 31, 2000. As a result,
these amounts remain as liabilities on the Company's balance sheet as of
March 31, 2000.

(5) Stockholders' Equity

 (a) Reverse Stock Split

  On October 1, 1999, the Company's Board of Directors authorized a 1 for 3
reverse stock split. The accompanying consolidated financial statements and
related notes have been retroactively restated to give effect to the reverse
stock split.

                                      F-15
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

            NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

  (Information as of and for the three months ended March 31, 1999 and 2000 is
                                   unaudited)


 (b) Convertible Preferred Stock

  In 1999, the Company sold 2,883,326 shares of Series E convertible preferred
stock at $6.00 per share for gross proceeds of $17,300,000. Included in the
issuance were 833,333 shares for the conversion of $5,000,000 in convertible
debt pursuant to the Convertible Subordinated Promissory Note Purchase
Agreement dated December 23, 1998.

  In October, 1999, the Company sold 3,671,071 of Series F convertible
preferred stock at $6.81 per share for gross proceeds of $25,000,000.

  Convertible preferred stock consisted of the following as of December 31,
1999 and March 31, 2000:

<TABLE>
<CAPTION>
                                                            Shares
                                               ---------------------------------
                                                          Issued and    As if
      Series                                   Designated outstanding converted
      ------                                   ---------- ----------- ----------
      <S>                                      <C>        <C>         <C>
      A....................................... 3,333,333   3,333,333   3,333,333
      B....................................... 2,070,822   2,070,822   2,070,822
      C....................................... 2,137,500   2,104,144   2,104,144
      D....................................... 2,066,667   2,063,307   2,479,932
      E....................................... 3,333,333   2,883,326   2,883,326
      F....................................... 3,671,072   3,671,071   3,671,071
                                                          ----------  ----------
                                                          16,126,003  16,542,628
                                                          ==========  ==========
</TABLE>

  The rights, preferences, and privileges of the holders of Series A, B, C, D,
E and F convertible preferred stock are as follows:

  . Dividends are noncumulative and payable only upon declaration by the
    Company's Board of Directors at a rate of $0.0075, $0.06, $0.30, $0.75,
    $0.30 and $0.34 per share for Series A, B, C, D, E and F preferred stock,
    respectively.

  . Holders of Series A, B, C, D, E and F preferred stock have a liquidation
    preference of $0.15, $1.20, $6.00, $15.00, $6.00 and $6.81 per share,
    respectively, plus any declared but unpaid dividends.

  . Each share of Series A, B, C, D, E and F preferred stock is convertible
    at any time into one share of common stock at the option of the holder,
    subject to certain antidilution provisions. Each share of preferred stock
    automatically converts upon the earlier of the public offering of the
    Company's common stock with gross proceeds in excess of $25,000,000 or
    affirmative election of the holders of at least 66 2/3% of the
    outstanding shares. The Company has fully reserved shares of common stock
    for issuance upon the conversion of Series A, B, C, D, E and F preferred
    stock.

  . Each holder of preferred stock has voting rights equal to the number of
    shares of common stock into which such shares could be converted. In
    addition, the holders of Series A, B, C, D, E and F preferred stock vote
    as a single class.

 (c) Common Stock

  The Company has issued 2,471,130 shares of common stock to founders and
employees under restricted stock purchase agreements. Pursuant to the
agreements, the Company has the right to repurchase the unvested common stock
at its original purchase price in the event of voluntary or involuntary
termination of the stockholder for any reason. The repurchase rights expire
through the year 2001. Shares subject to

                                      F-16
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

            NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

  (Information as of and for the three months ended March 31, 1999 and 2000 is
                                   unaudited)

repurchase totaled approximately 1,321,104, 681,312, 155,245 and 84,036 as of
December 31, 1997, 1998 and 1999 and as of March 31, 2000, respectively.

 (d) Common Stock Reserved

  The Company has reserved 33,449,793 shares of common stock for issuance under
its stock option plan, for warrants, and upon the conversion of outstanding
convertible preferred stock.

 (e) Stock Option Plan

  The Company is authorized to issue up to 9,973,193 shares in connection with
its 1996, 1997 and 1999 stock option plans (the Plans) to directors, employees,
and consultants. The Plans provide for the issuance of stock purchase rights,
incentive stock options, or nonstatutory stock options.

  Stock purchase rights are subject to a restricted stock purchase agreement
whereby the Company has the right to repurchase the stock at the original issue
price upon the voluntary or involuntary termination of the purchaser's
employment with the Company. The repurchase rights will lapse at a rate
determined by the stock plan administrator, but at a minimum rate of 20% per
year.

  Under the 1997 plan, the exercise price for incentive stock options is at
least 100% of the stock's fair market value on the date of grant for employees
owning less than 10% of the voting power of all classes of stock, and at least
110% of the fair market value on the date of grant for employees owning more
than 10% of the voting power of all classes of stock. For nonstatutory stock
options, the exercise price is also at least 110% of the fair market value on
the date of grant for service providers owning more than 10% of the voting
power of all classes of stock and no less than 85% of the fair market value on
the date of grant for service providers owning less than 10% of the voting
power of all classes of stock.

  Options generally expire in 10 years; however, they may be limited to 5 years
if the optionee owns stock representing more than 10% of the Company. Vesting
periods are determined by the stock plan administrator and generally provide
for shares to vest over a 4-year period, with 12.5% of the award vesting after
6 months from the date of grant and then ratably vesting each month thereafter.

  The Company uses the intrinsic value method to account for its fixed option
plans issued to employees. Deferred stock-based compensation cost has been
recognized for its stock option plan for grants to employees when the fair
value of the underlying common stock on the grant date exceeds the exercise
price for each stock option. Deferred stock-based compensation is amortized
using the accelerated method set forth in Financial Accounting Standards Board
Interpretation No. 28. Had compensation cost for the Company's stock-based
compensation plan been determined consistent with SFAS No. 123 for all of the
Company's stock-based compensation plans, net loss (in thousands) and basic and
diluted net loss per share would have been as follows:

<TABLE>
<CAPTION>
                                                   Year Ended December 31,
                                                  ----------------------------
                                                    1997      1998      1999
                                                  --------  --------  --------
   <S>                                            <C>       <C>       <C>
   Net loss:
     As reported................................. $(13,952) $(41,374) $(38,186)
     Pro forma...................................  (13,973)  (41,459)  (39,873)
   Basic and diluted net loss per share:
     As reported.................................   (11.88)   (19.99)   (13.40)
     Pro forma...................................   (11.89)   (20.04)   (13.99)
</TABLE>

                                      F-17
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

            NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

  (Information as of and for the three months ended March 31, 1999 and 2000 is
                                   unaudited)


The fair value of each option was estimated on the date of grant using the
minimum value method with the following weighted-average assumptions: no
dividend yield; risk-free interest rate of 6.2%, 5.0% and 4.7% for fiscal 1997,
1998 and 1999 respectively; and expected life of four years for all periods.

  A summary of the status of the Company's options for the years ended December
31, 1997, 1998 and 1999 are as follows:

<TABLE>
<CAPTION>
                                                      Options Outstanding
                                                  ----------------------------
                                 Shares available   Number    Weighted-average
                                    for grant     of shares    exercise price
                                 ---------------- ----------  ----------------
<S>                              <C>              <C>         <C>
Balances as of December 31,
 1996...........................       525,008       581,661       $0.14
Authorized......................     1,612,083            --          --
Granted.........................    (1,386,624)    1,386,624        0.78
Exercised.......................            --      (312,914)       0.15
Canceled........................        12,665       (12,665)       0.99
                                    ----------    ----------
Balances as of December 31,
 1997...........................       763,132     1,642,706        0.69
Authorized......................       861,111            --          --
Granted.........................    (1,381,005)    1,381,005        2.93
Exercised.......................            --      (426,467)       0.96
Returned to Plans...............         6,875            --        0.96
Canceled........................       513,357      (513,357)       1.12
                                    ----------    ----------
Balances as of December 31,
 1998...........................       763,470     2,083,887        2.00
Authorized......................     5,386,665
Granted.........................    (7,022,308)    7,022,308        6.08
Exercised.......................            --      (436,394)       1.46
Returned to Plans...............        59,895            --          --
Canceled........................     1,876,365    (1,876,365)       3.72
                                    ----------    ----------
Balances as of December 31,
 1999...........................     1,064,087     6,793,436        5.78
Authorized (unaudited)..........       500,000            --          --
Granted (unaudited).............    (1,038,832)    1,038,832       11.10
Exercised (unaudited)...........            --      (226,938)       2.99
Canceled (unaudited)............       177,333      (177,333)       6.24
                                    ----------    ----------
Balances as of March 31, 2000
 (unaudited)....................       702,588     7,427,997       $6.60
                                    ==========    ==========

Options exercisable at:
  December 31, 1997..............................    773,148       $0.12
  December 31, 1998..............................    448,497        1.48
  December 31, 1999..............................  3,310,545        5.89
  March 31, 2000 (unaudited).....................  4,318,911        7.16
</TABLE>

  The weighted-average fair value of options granted in fiscal 1997, 1998, 1999
and for the three months ended March 31, 2000 was $.15, $.51, $1.03 and $2.34,
respectively.

                                      F-18
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

            NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

  (Information as of and for the three months ended March 31, 1999 and 2000 is
                                   unaudited)


  As of March 31, 2000, the range of exercise prices and weighted-average
remaining contractual life of outstanding options were as follows:

<TABLE>
<CAPTION>
                                             Weighted-average
                                                remaining
                            Number of        contractual life     Number of shares
      Exercise prices     options shares         (years)            exercisable
      ---------------     --------------     ----------------     ----------------
     <S>                  <C>                <C>                  <C>
        $ 0.15-1.50           200,600              7.20                 83,558
               1.80            48,403              7.69                 21,268
               2.25             8,958              7.81                  2,357
               3.00           601,035              8.57                286,159
               5.25           678,907              8.96                160,063
               5.40           128,967              9.07                 28,002
               6.60         4,722,295              9.51              2,849,504
               9.00           556,832              9.79                406,000
              11.00            75,000              9.96                 75,000
              14.00           407,000              9.96                407,000
                            ---------                                ---------
                            7,427,997                                4,318,911
                            =========                                =========
</TABLE>

 (f) Warrants

  In October 1999, the Company issued 177,098 warrants to acquire common stock
at $6.60 a share, to an executive search firm for the recruitment of its Chief
Executive Officer. The warrants are immediately exercisable up to seven years
from the date of issuance. The warrants had a fair value of $750,000 on the
date of the grant using the Black-Scholes pricing model with the following
assumptions: 60% volatility, zero dividends, a risk-free rate of 5.21% and a
contractual life of 7 years. The amount was recorded as operating expense
during 1999.

  In February 2000, the Company issued 199,996 warrants to acquire common stock
at $11.00 a share, to certain of its Board members in consideration of their
commitment to provide funding of up to $10,000,000, if necessary, through the
earlier of December 31, 2000 or the Company's initial public offering. The
warrants are immediately exercisable and expire in five years from the date of
issuance. The warrants had a fair value of $1,406,374 on the date of grant
using the Black-Scholes pricing model with the following assumptions: 60%
volatility, zero dividends, a risk-free rate of 5.5% and a contractual life of
five years. The amount was recorded as a current asset which will be amortized
over the eleven month funding period. If the Company's proposed IPO is
completed prior to the end of the funding commitment period, any unamortized
asset will be expensed at that time.

(6) Income Taxes

  The Company has incurred significant losses since inception and has not
incurred any income tax expense to date. The 1999 income tax differed from the
amounts computed by applying the U.S. federal income tax rate of 34% to pretax
income as a result of the following:

<TABLE>
<CAPTION>
                                           1997          1998          1999
                                        -----------  ------------  ------------
<S>                                     <C>          <C>           <C>
Expected tax at U.S. Federal statutory
 rate of 34% .........................  $(4,730,000) $(11,793,000) $(12,981,100)
Current year net operating losses and
 temporary differences for which no
 tax benefit is recognized............    4,714,000    11,672,000    12,550,300
Other.................................       16,000       121,000       430,800
                                        -----------  ------------  ------------
  Total...............................  $        --  $         --  $         --
                                        ===========  ============  ============
</TABLE>

                                      F-19
<PAGE>

                           CROSSWORLDS SOFTWARE, INC.
                                AND SUBSIDIARIES

            NOTES TO CONSOLIDATED FINANCIAL STATEMENTS--(Continued)

  (Information as of and for the three months ended March 31, 1999 and 2000 is
                                   unaudited)


The tax effects of temporary differences that give rise to significant portions
of the Company's deferred tax assets and liabilities are presented below.

<TABLE>
<CAPTION>
                                                         1998          1999
                                                     ------------  ------------
<S>                                                  <C>           <C>
Deferred tax assets
  Net operating loss carryforward .................. $ 17,039,000  $ 28,919,000
  Reserves and accrued expenses.....................      476,000     1,151,000
  Deferred stock compensation.......................      184,000       547,000
  Research credit carryforward......................    1,228,000     2,099,000
  State taxes and net operating loss carryforward...    3,842,000     6,209,000
  Fixed assets and intangibles......................      220,000       824,000
                                                     ------------  ------------
    Total gross deferred tax assets.................   22,989,000    39,749,000
  Valuation allowance...............................  (22,989,000)  (39,749,000)
                                                     ------------  ------------
Total deferred tax assets........................... $         --  $         --
                                                     ============  ============
</TABLE>

The net change in the total valuation allowance for the period ended December
31, 1999 was a net increase of $16,760,000.

  At December 31, 1999, the Company had net operating loss carryforwards for
federal and California income tax purposes of approximately $85,055,000 and
$70,233,000 respectively, available to reduce future income subject to income
taxes. The federal net operating loss carryforwards expire beginning 2011
through 2019. The California net operating loss carryforwards expire in 2004.

  At December 31, 1999, the Company also had research credit carryforwards for
federal and California income tax return purposes of approximately $1,247,000
and $852,000 respectively, available to reduce future income subject to income
taxes. The federal research credit carryforward expires beginning in 2011
through 2014. The California research credit carries forward indefinitely.

  The Tax Reform Act of 1986 and the California Conformity Act of 1987 impose
restrictions on the utilization of net operating loss and credit carryforwards
in the event of an "ownership change" as defined by the Internal Revenue Code.
Should an ownership change occur in the future, the Company's ability to
utilize its net operating loss and tax credit carryforwards may be subject to
restriction pursuant to these provisions.

                                      F-20
<PAGE>

[INSIDE BACK COVER]

Graphic depicting CrossWorlds e-business integration architecture. The graphic
is circular. At the center of the circle, are three hexagonal cylinders
labeled as CrossWorlds Integration Modules. The three hexagons sit on top of a
central disk labeled CrossWorlds InterChange Server.

The central disk is connected to a smaller disk by a dotted line. The smaller
disk is labeled CrossWorlds System Manager. Another dotted line connects one of
the hexagons to two smaller disks. The two smaller disks are labeled CrossWorlds
Process Designer/CrossWorlds Relationship Designer.

Coming out of the upper right of the central disk are four pipes. The uppermost
pipe is labeled CrossWorlds Connectors. The lowest pipe is connected to two
small disks by a dotted line. The two small disks are labeled CrossWorlds Map
Designer/CrossWorlds Connectment Development Kit.

The five smaller disks are labeled Infrastructure Tools.

At the end of the four pipes are four blocks labeled Enterprise Applications.
The four blocks are labeled individually as follows: Enterprise Resource
Planning, Customer Relationship Management, Supply Chain Management, and
Custom/Applications.

Coming out of the upper left of the central disk are four more pipes. The four
pipes intersect a cloud labeled Internet. On the other side of the internet
cloud the four pipes end in four blocks. The four blocks are labeled e-Business.
The four boxes are labeled individually as follows: Supplier Applications,
e-Sales/e-Procurement Applications, Customer Applications, and Outsourced
Applications.

Below the graphic are four paragraphs describing the features of the
CrossWorlds architecture.

The first paragraph text is: Realtime Process Automation: CrossWorlds'
Designer tools allow enterprises to create and deploy business process
integration logic that ties together multiple trading partners' and enterprise
applications.

The second paragraph text: Application integration: CrossWorlds' Connectors
integrate leading enterprise and e-business applications. CrossWorlds'
Connector Development Kit extends connectivity to custom applications.

The third paragraph text is: Scalable Integrations Architecture: CrossWorlds'
Interchange Server provides a comprehensive set of integration technologies
that meet the growing requirements of global organizations.

The fourth paragraph text is: e-Business Standards Support: CrossWorlds' open
platform implements a variety of Internet Standards and provides a flexible
environment that supports emerging e-business requirements.
<PAGE>

- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------

                               4,000,000 Shares

               [LOGO OF CROSSWORLDS SOFTWARE, INC. APPEARS HERE]

                                 Common Stock

                                 ------------

                                  PROSPECTUS
                                 ------------

                                   Chase H&Q

                             Dain Rauscher Wessels

                          Thomas Weisel Partners LLC

                                 ------------

                                       , 2000
                                 ------------

  You should rely only on information contained in this prospectus. We have
not authorized anyone to provide you with information different from that
contained in this prospectus. We are offering to sell, and seeking offers to
buy, shares of common stock only in jurisdictions where offers and sales are
permitted. The information contained in this prospectus is accurate only as of
the date of this prospectus, regardless of the time of delivery of this
prospectus or of any sale of our common stock.

  No action is being taken in any jurisdiction outside the United States to
permit a public offering of the common stock in any jurisdiction outside the
United States. Persons who come into possession of this prospectus in
jurisdictions outside the United States are required to inform themselves
about and to observe any restrictions of this offering and the distribution of
this prospectus applicable to that jurisdiction.

  Until     , 2000, all dealers that participate in transactions in these
securities, whether or not participating in this offering, may be required to
deliver a prospectus. This is in addition to the dealer's obligation to
deliver a prospectus when acting as an underwriter and relating to unsold
allotments or subscriptions.

  We have applied for federal registration of the marks CrossWorlds,
CrossWorlds Software, and our logo. Each logo, product name, tradename or
service mark of any other company appearing in this prospectus belongs to its
holder.


- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------
<PAGE>

                                    PART II

                    INFORMATION NOT REQUIRED IN PROSPECTUS

Item 13. Other Expenses of Issuance and Distribution

  The following table presents the costs and expenses, other than underwriting
discounts and commissions, payable by CrossWorlds for the sale of common stock
being registered. All amounts are estimates except the SEC registration fee
and the NASD filing fee and the Nasdaq National Market listing fee.

<TABLE>
<CAPTION>
                                                                        Amount
                                                                      to be Paid
                                                                      ----------
      <S>                                                             <C>
      SEC registration fee........................................... $  19,431
      NASD filing fee................................................     7,860
      Nasdaq National Market listing fee.............................    90,000
      Printing and engraving expenses................................   200,000
      Legal fees and expenses........................................   400,000
      Accounting fees and expenses...................................   400,000
      Blue Sky qualification fees and expenses.......................     5,000
      Transfer Agent and Registrar fees..............................    25,000
      Miscellaneous fees and expenses................................    52,709
                                                                      ---------
        Total........................................................ 1,200,000
</TABLE>

Item 14. Indemnification of Directors and Officers

  Section 145 of the Delaware General Corporation Law authorizes a court to
award, or a corporation's board of directors to grant, indemnity to directors
and officers in terms sufficiently broad to permit such indemnification under
specified circumstances for liabilities including reimbursement for expenses
incurred arising under the Securities Act of 1933, as amended the Securities
Act. Article X of CrossWorlds' amended and restated certificate of
incorporation, Exhibit 3.1 hereto, and Article VI of CrossWorlds' bylaws,
Exhibit 3.2 hereto, provide for indemnification of CrossWorlds' directors,
officers, employees and other agents to the maximum extent permitted by the
Delaware General Corporation Law. In addition, CrossWorlds has entered into
indemnification agreements, Exhibit 10.1 hereto, with its officers and
directors. The underwriting agreement, Exhibit 1.1 hereto, also provides for
cross-indemnification among CrossWorlds and the underwriters relating to
several matters, including matters arising under the Securities Act.

Item 15. Recent Sales of Unregistered Securities

  Since January 1, 1997, CrossWorlds has sold and issued the following
securities:

    1. On March 28, 1997, April 8, 1997 and April 15, 1997, CrossWorlds
  issued a total of 2,104,144 shares of its series C preferred stock to
  private investors for an aggregate cash consideration of $12,625,000. At
  various times between December 23, 1997 and April 6, 1998, CrossWorlds
  issued 2,063,307 shares of its series D preferred stock to private
  investors for an aggregate cash consideration of $30,950,000. On January 7,
  1999, March 26, 1999, and April 20, 1999, CrossWorlds issued a total of
  2,883,326 shares of its series E preferred stock to private investors for
  an aggregate cash consideration of $17,300,000. On October 1, 1999,
  CrossWorlds issued 3,671,071 shares of its series F preferred stock to
  private investors for an aggregate cash consideration of $25,000,000.

    2. Since March 1996, CrossWorlds has issued 7,427,997 options to purchase
  common stock of CrossWorlds with a weighted average price of $6.60 to a
  number of employees and directors of and consultants to CrossWorlds.

    3. On June 26, 1998, CrossWorlds issued warrants to purchase 33,333
  shares of its series C preferred stock with an exercise price of $6.00 per
  share to Bay Park Plaza Associates LP for a rental agreement. On January
  27, 1999, CrossWorlds issued warrants to purchase a total of 126,666 shares
  of its series E

                                     II-1
<PAGE>

  preferred stock with an exercise price of $6.00 per share to Comdisco, Inc.
  in consideration for a subordinated loan and security agreement and master
  lease agreement. On August 9, 1999, CrossWorlds issued warrants to purchase
  6,334 shares of its common stock with an exercise price of $6.60 per share
  to Silicon Valley Bank for the agreed upon value of $1.00 and for a bank
  loan. On October 7, 1999, CrossWorlds issued warrants to purchase a total
  of 177,098 shares of its common stock with an exercise price of $6.60 per
  share to Heidrick and Struggles for executive search services. On February
  2, 2000, CrossWorlds issued warrants to purchase 199,996 shares of its
  common stock at an exercise price of $11.00 per share to private investors.

  The issuances of the above securities were determined to be exempt from
registration under the Securities Act in reliance on Section 4(2) or
Regulation D, or other applicable exemption of such Securities Act as
transactions by an issuer not involving any public offering. In addition,
issuances described in Item 2 were determined to be exempt from registration
under the Securities Act in reliance upon Rule 701 of under the Securities
Act. The recipients of securities in each of these transactions represented
their intentions to acquire the securities for investment only and not with a
view to or for sale with any distribution thereof and appropriate legends were
affixed to the share certificates and warrants issued in these transactions.
All recipients had adequate access, through their relationships with
CrossWorlds, to information about CrossWorlds.

                                     II-2
<PAGE>

Item 16. Exhibits and Financial Statement Schedules

     (a) Exhibits

<TABLE>
<CAPTION>
 Number Description
 ------ -----------
 <C>    <S>
  1.1*  Form of Underwriting Agreement.
  3.1*  Form of Proposed Amended and Restated Certificate of Incorporation of
        CrossWorlds.
  3.2*  Form of Proposed Amended and Restated Bylaws of CrossWorlds.
  4.1*  Specimen Stock Certificate.
  4.2*  Warrant dated January 7, 1999 issued by CrossWorlds to Comdisco, Inc.
  4.3*  Warrant dated August 9, 1999 issued by CrossWorlds to Silicon Valley
        Bank.
  4.4*  Warrant dated October 11, 1999 issued by CrossWorlds to Heidrick &
        Struggles, Inc.
  4.5*  Form of Warrant dated February 2, 2000 issued by CrossWorlds to private
        investors.
  4.6*  Warrant dated January 7, 1999 issued by CrossWorlds to Comdisco, Inc.
  5.1*  Opinion of Venture Law Group regarding the legality of the common stock
        being registered.
 10.1*  Fifth Amended and Restated Investor Rights Agreement dated October 1,
        1999 among CrossWorlds and investors.
 10.2*  Form of Indemnification Agreement between CrossWorlds and each of its
        officers and directors.
 10.3*  1996 Stock Plan, as amended.
 10.4*  1997 Stock Plan, as amended.
 10.5*  1999 Executive Stock Plan.
 10.6*  2000 Employee Stock Purchase Plan.
 10.7*  2000 Directors' Stock Option Plan.
 10.8*  Employment Agreement dated October 5, 1999 with Alfred J. Amoroso.
 10.9*  Employment Agreement dated January 1, 2000 with Arthur R. Matin.
 10.10* Promissory Note issued to CrossWorlds by James G. Rowley.
 10.11* Secured Loan Agreement, Promissory Note and Security Agreement dated
        November 15, 1999, with addendum dated January 27, 2000 between
        CrossWorlds and Barton S. Foster.
 10.12* Form of Change of Control Agreement to be entered into between
        CrossWorlds and each of its executive officers.
 10.13  IBM/OEM Distribution Agreement dated July 11, 1997, with exhibits,
        including IBM/OEM Program Agreement dated June 3, 1999, Amendment 01 to
        OEM Distribution Agreement dated February 9, 2000 and Amendment Number
        Two to OEM Distribution Agreement dated March 21, 2000.
 10.14+ Software License and Support Agreement with Delphi Automotive System
        LLC dated December 21, 1999.
 10.15* Lease Agreement, as amended, dated February 1, 1999 between CrossWorlds
        and Bay Park Plaza Associates, L.P.
 10.16  Loan and Security Agreement dated December 10, 1996 between Silicon
        Valley Bank and CrossWorlds.
 10.17* First Amendment to Loan and Security Agreement dated September 29, 1997
        between Silicon Valley Bank and CrossWorlds.
 10.18* Second Amendment to Loan and Security Agreements dated October 28, 1998
        between Silicon Valley Bank and CrossWorlds.
 10.19* Loan Modification Agreement dated September 21, 1999 between Silicon
        Valley Bank and CrossWorlds.
 10.20* Loan Modification Agreement dated October 18, 1999 between Silicon
        Valley Bank and CrossWorlds.
 10.21* Loan Modification Agreement dated October 22, 1999 between Silicon
        Valley Bank and CrossWorlds.
 10.22* Loan Modification Agreement dated January 26, 2000 between Silicon
        Valley Bank and CrossWorlds.
 10.23* Contractual rights agreement among CrossWorlds and five investors dated
        March 26, 1999.
 10.24* Proposed form of Stock Purchase Agreement between CrossWorlds and
        Electronic Data Systems Corporation.
 10.25* Proposed form of Stock Purchase Agreement between CrossWorlds and The
        Dow Chemical Company.
 10.26* Proposed form of Stock Purchase Agreement between CrossWorlds and
        Delphi Automotive.
</TABLE>

                                      II-3
<PAGE>

<TABLE>
<CAPTION>
 Number Description
 ------ -----------
 <C>    <S>
 10.27* Proposed form of Supplemental Letter from CrossWorlds to Electronic
        Data Systems Corporation related to Exhibit 10.24.
 10.28* Proposed form of Supplemental Letter from CrossWorlds to The Dow
        Chemical Company related to Exhibit 10.25.
 10.29* Proposed form of Supplemental Letter from CrossWorlds to Delphi
        Automotive related to Exhibit 10.26.
 10.30* Offer letter dated February 14, 2000 with Mark C. Bishof.
 10.31* Memorandum of Understanding between Barton S. Foster and CrossWorlds
        Software, Inc. dated May 4, 2000.
 10.32  Severance Agreement between Scott Martin and CrossWorlds Software, Inc.
        dated June 25, 1999.
 10.33  Severance Agreement between Stuart Thompto and CrossWorlds Software,
        Inc. dated May 27, 1999.
 21.1*  List of Subsidiaries.
 23.1   Consent of KPMG LLP.
 23.2*  Consent of Venture Law Group (contained in Exhibit 5.1).
 23.3*  Consent of Neoforma.com Inc.
 23.4*  Consent of Delphi Automotive
 23.5*  Consent of U S WEST
 24.1*  Power of Attorney (see page II-5).
 27.1*  Financial Data Schedule.
</TABLE>
- --------
 * Previously filed.

 + Confidential treatment requested as to portions of this exhibit. Omitted
   material has been separately filed with the Securities and Exchange
   Commission.

(b) Financial Statement Schedules

  Schedules not listed above have been omitted because the information
required to be set forth in those schedules is not applicable or is shown in
the financial statements or notes to the financial statements.

Item 17. Undertakings

  The undersigned registrant hereby undertakes to provide to the underwriters
at the closing specified in the underwriting agreements certificates in the
denominations and registered in the names as required by the underwriters to
permit prompt delivery to each purchaser.

  Insofar as indemnification for liabilities arising under the Securities Act
of 1933 may be permitted to directors, officers and controlling persons of the
registrant pursuant to the foregoing provisions, or otherwise, the registrant
has been advised that in the opinion of the Securities and Exchange Commission
indemnification is against public policy as expressed in the Act, and is, as a
result, unenforceable. If a claim for indemnification against these
liabilities, other than the payment by the registrant of expenses incurred or
paid by a director, officer, or controlling person of the registrant in the
successful defense of any action, suit or proceeding, is asserted by a
director, officer or controlling person for the securities being registered,
the registrant will, unless in the opinion of its counsel the matter has been
settled by controlling precedent, submit to a court of appropriate
jurisdiction the question whether such indemnification by it is against public
policy as expressed in the act and will be governed by the final adjudication
of this issue.

  The undersigned registrant hereby undertakes that:

  (1) For purposes of determining any liability under the Securities Act of
1933, the information omitted from the form of prospectus filed as part of
this Registration Statement in reliance upon Rule 430A and contained in a form
of prospectus filed by the registrant pursuant to Rule 424(b)(1) or (4) or
497(h) under the Securities Act shall be considered to be part of this
registration statement as of the time it was declared effective.

  (2) For the purpose of determining any liability under the Securities Act of
1933, each post-effective amendment that contains a form of prospectus shall
be considered to be a new Registration Statement relating to the securities
offered therein, and the offering of such securities at that time shall be
considered to be the initial bona fide offering thereof.

                                     II-4
<PAGE>

                                  SIGNATURES

  Pursuant to the requirements of the Securities Act of 1933, the registrant
has duly caused this Amendment to Registration Statement to be signed on its
behalf by the undersigned, thereunto duly authorized, in the city of
Burlingame, State of California on May 23, 2000.

                                          CROSSWORLDS SOFTWARE, INC.

                                          By:        /s/ Mark R. Kent
                                             ----------------------------------
                                                        Mark R. Kent
                                                  Chief Financial Officer
                                                  (Principal Financial and
                                                     Accounting Officer)

  Pursuant to the requirements of the Securities Act of 1933, this Amendment
to Registration Statement has been signed by the following persons in the
capacities and on the dates indicated:

<TABLE>
 <S>                                       <C>                        <C>
              Signature                      Title
                                                                     Date


                 *                   President, Chief           May 23, 2000
- -----------------------------------   Executive Officer and
         Alfred J. Amoroso            Director (Principal
                                      Executive Officer)

         /s/ Mark R. Kent            Chief Financial Officer    May 23, 2000
- -----------------------------------   (Principal Financial and
           Mark R. Kent               Accounting Officer)

                 *                   Chairman of the            May 23, 2000
- -----------------------------------   Board
        Katrina A. Garnett

                 *                   Director                   May 23, 2000
- -----------------------------------
        Terence J. Garnett

                 *                   Director                   May 23, 2000
- -----------------------------------
        Frederick W. Gluck

                 *                   Director                   May 23, 2000
- -----------------------------------
         Andrew K. Ludwick

                 *                   Director                   May 23, 2000
- -----------------------------------
        Albert A. Pimentel

                 *                   Director                   May 23, 2000
- -----------------------------------
         Colin F. Raymond

             /s/ Mark R. Kent
 *By: ___________________________________
       Mark R. Kent, attorney-in-fact
</TABLE>

                                     II-5
<PAGE>

                                  SCHEDULE II

                  CROSSWORLDS SOFTWARE, INC. AND SUBSIDIARIES

                       VALUATION AND QUALIFYING ACCOUNTS

                  YEARS ENDED DECEMBER 31, 1999, 1998 AND 1997

<TABLE>
<CAPTION>
                                        Balance  Charged               Balance
                                          at     to Costs               at End
                                       Beginning   and                    of
                                       of Period Expenses Deductions    Period
                                       --------- -------- ----------   --------
<S>                                    <C>       <C>      <C>          <C>
1999
Allowance for doubtful accounts....... $306,130  $15,886   $25,341(1)  $296,675


1998
Allowance for doubtful accounts.......       --  333,250    27,120(1)   306,130


1997
Allowance for doubtful accounts.......       --       --        --           --
</TABLE>
- --------
(1) Accounts written off.

                                      S-1
<PAGE>

                                 EXHIBIT INDEX
<TABLE>
<CAPTION>
 Number Description
 ------ -----------
 <C>    <S>
  1.1*  Form of Underwriting Agreement.
  3.1*  Form of Proposed Amended and Restated Certificate of Incorporation of
        CrossWorlds.
  3.2*  Form of Proposed Amended and Restated Bylaws of CrossWorlds.
  4.1*  Specimen Stock Certificate.
  4.2*  Warrant dated January 7, 1999 issued by CrossWorlds to Comdisco, Inc.
  4.3*  Warrant dated August 9, 1999 issued by CrossWorlds to Silicon Valley
        Bank.
  4.4*  Warrant dated October 11, 1999 issued by CrossWorlds to Heidrick &
        Struggles, Inc.
  4.5*  Form of Warrant dated February 2, 2000 issued by CrossWorlds to private
        investors.
  4.6*  Warrant dated January 7, 1999 issued by CrossWorlds to Comdisco, Inc.
  5.1*  Opinion of Venture Law Group regarding the legality of the common stock
        being registered.
 10.1*  Fifth Amended and Restated Investor Rights Agreement dated October 1,
        1999 among CrossWorlds and investors.
 10.2*  Form of Indemnification Agreement between CrossWorlds and each of its
        officers and directors.
 10.3*  1996 Stock Plan, as amended.
 10.4*  1997 Stock Plan, as amended.
 10.5*  1999 Executive Stock Plan.
 10.6*  2000 Employee Stock Purchase Plan.
 10.7*  2000 Directors' Stock Option Plan.
 10.8*  Employment Agreement dated October 5, 1999 with Alfred J. Amoroso.
 10.9*  Employment Agreement dated January 1, 2000 with Arthur R. Matin.
 10.10* Promissory Note issued to CrossWorlds by James G. Rowley.
 10.11* Secured Loan Agreement, Promissory Note and Security Agreement dated
        November 15, 1999, with addendum dated January 27, 2000 between
        CrossWorlds and Barton S. Foster.
 10.12* Form of Change of Control Agreement to be entered into between
        CrossWorlds and each of its executive officers.
 10.13  IBM/OEM Distribution Agreement dated July 11, 1997, with exhibits,
        including IBM/OEM Program Agreement dated June 3, 1999, Amendment 01 to
        OEM Distribution Agreement dated February 9, 2000 and Amendment Number
        Two to OEM Distribution Agreement dated March 21, 2000.
 10.14+ Software License and Support Agreement with Delphi Automotive System
        LLC dated December 21, 1999.
 10.15* Lease Agreement, as amended, dated February 1, 1999 between CrossWorlds
        and Bay Park Plaza Associates, L.P.
 10.16  Loan and Security Agreement dated December 10, 1996 between Silicon
        Valley Bank and CrossWorlds.
 10.17* First Amendment to Loan and Security Agreement dated September 29, 1997
        between Silicon Valley Bank and CrossWorlds.
 10.18* Second Amendment to Loan and Security Agreements dated October 28, 1998
        between Silicon Valley Bank and CrossWorlds.
 10.19* Loan Modification Agreement dated September 21, 1999 between Silicon
        Valley Bank and CrossWorlds.
 10.20* Loan Modification Agreement dated October 18, 1999 between Silicon
        Valley Bank and CrossWorlds.
 10.21* Loan Modification Agreement dated October 22, 1999 between Silicon
        Valley Bank and CrossWorlds.
 10.22* Loan Modification Agreement dated January 26, 2000 between Silicon
        Valley Bank and CrossWorlds.
 10.23* Contractual rights agreement among CrossWorlds and five investors dated
        March 26, 1999.
 10.24* Proposed form of Stock Purchase Agreement between CrossWorlds and
        Electronic Data Systems Corporation.
 10.25* Proposed form of Stock Purchase Agreement between CrossWorlds and The
        Dow Chemical Company.
 10.26* Proposed form of Stock Purchase Agreement between CrossWorlds and
        Delphi Automotive.
 10.27* Proposed form of Supplemental Letter from CrossWorlds to Electronic
        Data Systems Corporation related to Exhibit 10.24.
</TABLE>
<PAGE>

<TABLE>
<CAPTION>
 Number Description
 ------ -----------
 <C>    <S>
 10.28* Proposed form of Supplemental Letter from CrossWorlds to The Dow
        Chemical Company related to Exhibit 10.25.
 10.29* Proposed form of Supplemental Letter from CrossWorlds to Delphi
        Automotive related to Exhibit 10.26.
 10.30* Offer letter dated February 14, 2000 with Mark C. Bishof.
 10.31* Memorandum of Understanding between Barton S. Foster and CrossWorlds
        Software, Inc. dated May 4, 2000.
 10.32  Severance Agreement between Scott Martin and CrossWorlds Software, Inc.
        dated June 25, 1999.
 10.33  Severance Agreement between Stuart Thompto and CrossWorlds Software,
        Inc. dated May 27, 1999.
 21.1*  List of Subsidiaries.
 23.1   Consent of KPMG LLP.
 23.2*  Consent of Venture Law Group (contained in Exhibit 5.1).
 23.3*  Consent of Neoforma.com Inc.
 23.4*  Consent of Delphi Automotive.
 23.5*  Consent of U S WEST.
 24.1*  Power of Attorney (see page II-5).
 27.1*  Financial Data Schedule.
</TABLE>
- --------
 * Previously filed.

 + Confidential treatment requested as to portions of this exhibit. Omitted
   material has been separately filed with the Securities and Exchange
   Commission.

<PAGE>

                                                                 EXHIBIT 10.13
[LOGO]

PROFILE TO OEM DISTRIBUTION AGREEMENT
- --------------------------------------------------------------------------------

This profile covers the details of your authorization to market IBM Product(s)
with Your Product(s) to your Distributors and End Users. Please let us know if
you have any questions or problems with our IBM Product(s).

By signing below, each of us agrees to the terms of the following (collectively
called the "Agreement"):

     1. Profile
     2. OEM Distribution Agreement
     3. Applicable Attachments and Exhibits referred to in the OEM Distribution
        Agreement

This Agreement is the complete agreement regarding this relationship, and
replaces any prior oral or written communications between us. Once this
Agreement is signed, 1) any reproduction of this Agreement made by reliable
means (for example, photocopy or facsimile) is considered an original and 2) all
IBM Product(s) you order and services you perform under this Agreement are
subject to it
<TABLE>
<CAPTION>
<S>                                             <C>
Effective Date (last date signed):              Duration:           Two (2) Years
Agreed to:                                      Agreed to:
Crossroads Software Inc.                        International Business Machines Corporation
By: /s/ Scott Martin                            By: /s/ Stephen Jones
   ---------------------                            -----------------------
   (authorized signature)                            (authorized signature)
Name: Scott A. Martin                           Name: Stephen E. Jones
      ------------------
       (type or print)

Title: Senior VP, Sales, Services, Bus. Dev.    Title: Contract Administrator
       ------------------------------------
Date: 7/10/97                                   Date: 7/11/97
      -------------------------------------           -----------------------

OEM address:                                    IBM address:
Crossroads Software Inc                         International Business Machines Corporation
577 Airport Blvd., Ste 800                      11400 Burnet Road
Burlingame, CA 94010                            Austin TX, 78758
                                                Attn: OEM Software Contracts
                                                Internal Zip 1725
NOTIFICATION ADDRESS:
0EM:                                            IBM:
Crossroads Software Inc                         IBM Corporation
577 Airport Blvd., Ste 800                      11400 Burner Road
Burlingame, CA 94010                            Austin TX, 78758
Attn: Beth Dabagian                             Attn: Austin Site Counsel
                                                Internal Zip 9425

CUSTOMER NUMBER:                                AGREEMENT NUMBER: AUS970272
</TABLE>



                                     Page 1

<PAGE>

                                 YOUR PRODUCTS
                                 -------------

Description of Your Product(s)
- ------------------------------

       Crossroads Interchange Server and Crossroads Connectors



1.  Your Designated Ship to Locations:

       Crossroads Software Inc
       577 Airport Blvd., Ste 800
       Burlingame, CA 94010

                                     Page 2

<PAGE>

[LOGO]

OEM Distribution Agreement (Software Systems)
- --------------------------------------------------------------------------------

1.0             DEFINITIONS

     1.1        "Code" is a computer instruction in object code format.

     1.2        "Designated Locations" are any of your locations to which we
                 ship IBM Product(s).

     1.3        "Distributors" are any business entities you use to distribute
                 Your Product(s).

     1.4        "End User" is a party unaffiliated with you and who acquires IBM
                 Product(s) from you for internal use, and not for
                 redistribution.

     1.5        "IBM Product(s)" is the IBM Software Product(s) listed in the
                 attached Exhibits.

     1.6        "Level 1 Service" shall mean the service provided in response to
                 the initial phone call placed by an End User which identifies
                 and documents an error in the IBM Product(s). This includes
                 problem source identification assistance, problem analysis,
                 problem resolution, installation planning information and
                 preventive and corrective service information.

     1.7        "Level 2 Service" shall mean the service provided to analyze or
                 reproduce the error or to determine that the error is not
                 reproducible. This includes problem recreation and in-depth
                 technical analysis.

     1.8        "Level 3 Service" is the service provided to the OEM that
                 isolates the error to a component level of the IBM Product(s).
                 A reasonable commercial effort is to be made to provide an
                 error correction or circumvention or notification that no
                 correction or circumvention is available.

     1.9        "Proof of Entitlement" is the confirmation from us to the End
                 User of the levels of authorized use of the Product by the End
                 User.

     1.10       "Restricted License" is a license to you, your Distributors and
                 End-Users which prohibits the use of the IBM Product(s) except
                 when used in conjunction with Your Product(s). The Exhibit will
                 specify the IBM Product(s) for which a Restricted License
                 applies.

     1.11       "Your Product(s)" is the software product described in the
                 Profile which you market and distribute under your trademark(s)
                 or service mark(s).

2.0  OUR RESPONSIBILITIES

     We agree to:

     2.1         provide you golden master copies for the IBM Product(s) listed
                 in the Exhibit. We may make new releases of the IBM Product(s)
                 available to you. Prices, terms and conditions for such new
                 releases may vary.

     2.2         provide Level 3 Service during the time that such service is
                 available to all other IBM customers of the IBM Product(s).
                 Upon our request, you will provide a reasonable quantity of
                 Your Product(s) to us at no charge in order to provide this
                 service .

3.0  OUR MUTUAL REPRESENTATIONS

     3.1         IBM represents and warrants that they have the right to grant
                 the license rights herein.

<PAGE>

     Each of us agrees:

     3.2         that each of us is an independent contractor and neither of us
                 is a legal representative or agent Of the other.

     3.3         that each of us may independently develop or acquire materials
                 which are competitive with each others product(s) or make
                 similar arrangements with other parties. Each of us is free to
                 establish our own prices and to enter into similar agreements
                 with other parties.

     3.4         that failure by either of us to insist on strict performance or
                 to exercise a right when entitled, does not prevent us from
                 doing so at a later time, either in relation to that default or
                 any subsequent one.

4.0  YOUR RESPONSIBILITIES

     You agree to:

     4.1         distribute the IBM Product(s) with an International Program
                 License Agreement ("IPLA") containing terms legally sufficient
                 to:

                 i)  prohibit further copying and or transfer of the IBM
                     Product(s) by the End User; and

                ii)  prohibit reverse assembly, reverse compilation, or other
                     translation of an IBM Product(s); and

               iii)  notify the End User that the IBM Product(s) is copyrighted
                     and licensed (not sold) and that title to the IBM
                     product(s) is not transferred; and

                iv)  notify the End User that the owner of the IBM Product(s),
                     "DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE USE OF THE
                     IBM PRODUCT(S) INCLUDING (WITHOUT LIMITATION) ANY
                     WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
                     PURPOSE;" and

                 v)  notify the End User that the owner of the IBM Product(s)
                     liability is limited to the

                                     Page 1

<PAGE>

                     amount paid by the End User for the IBM Product(s); and

                vi)  when a Restricted License applies, prohibit the use of the
                     IBM Product(s) except when used in conjunction with Your
                     Product(s).

     4.2  provide Level 1 and Level 2 Service.

     4.3  make the greater of 7 or one-percent (1%) of your annual forecast as
          no charge copies of the IBM Product(s) to be used solely for
          demonstration purposes which must be so labeled. Additionally, we will
          specify in the Profile if you are authorized to make any other no
          charge copies for any other purposes. You agree not to make any
          unauthorized copies.

     4.4  return the golden master or copies to us when this Agreement ends.

     4.5  (1) have an agreement in place with each Distributor which will permit
          you to comply with your obligations under this Agreement, and
          (2) ensure that such Agreement is consistent with the terms of this
          Agreement.

     4.6  integrate IBM Product(s) only with Your Product(s) that are of
          comparable or higher value, and upon our written request, make
          available to us for our inspection and approval one copy of Your
          Product(s) and print materials which use the name of the IBM
          Product(s), both in finished form.

     4.7  retain records for each of the transactions for three (3) years.
          Records must include the number of IBM Product(s) sold, name of IBM
          Product(s), and model numbers thereof, sold and/or returned, including
          if IBM requests such information, your End Users reference number. You
          agree to provide a mutually agreed to representative with sufficient
          free and safe access to your facilities at a mutually convenient time
          for us to audit these records. We may conduct surveys of your
          Distributors with regard to our relationship under this Agreement.
          Audits shall be limited to only one per calendar year at IBM's
          expense.

     4.8  not assign your rights or delegate your obligations under this
          Agreement to any third party without our written consent except in
          connection with the sale of your business. Any attempt to do so is
          void.

     4.9  not make representations about the IBM Product(s) except as authorized
          by us in writing.

5.0  LICENSES (IBM TO YOU) AND YOUR OBLIGATIONS

     5.1  We give you a non-transferable license to replicate and distribute to
          End Users or your Distributors copies of the IBM Product(s) on Your
          Product(s). You are not authorized to distribute the IBM Product(s)
          alone. When a Restricted License applies, End Users may only use the
          IBM Product(s) in conjunction with Your Product(s). You shall not
          reverse assemble, reverse compile, sublicense, rent, lease or assign
          the IBM Product(s)r or any copy thereof.

     5.2  We do not grant you rights to any derivative work with respect to IBM
          Product(s) or any other item we supply to you.

     5.3  You may provide one back-up copy of the IBM Product(s) with Your
          Product(s). This copy must be identified as the back-up copy allowed
          under the applicable license agreement.

6.0  INFORMATION EXCHANGE

     6.1  We mutually agree that all information exchanged between us is non-
          confidential, if either of us requires the exchange of confidential
          information it will be made under a signed confidentiality agreement.

<PAGE>

7.0  CHANGES TO THIS AGREEMENT

     7.1  We may change prices for IBM Products by issuing a Revised Exhibit. We
          will gave you sixty (60) days prior notice of any price increase. For
          all other changes to be valid, both of us must sign a written
          amendment.

8.0  FINANCIAL TERMS

     8.1  We will specify the charges and any minimum order requirements
          associated with the IBM Product(s) in the Exhibits and you shall pay
          in accordance to the terms and conditions of these attached Exhibits.

     8.2. You shall provide IBM with an initial payment in accordance with the
          Exhibit for each IBM Product(s) that you distribute. This payment must
          be made before any IBM Product(s) are distributed. When the quantity
          associated with the initial order is exhausted, you may order
          additional IBM Product(s), subject to the minimum order quantity
          specified in the Exhibit, by submitting a purchase order to the
          address listed below.

          International Business Machines Corporation

               Branch Office JWQ
               Accounts Receivable
               Internal Zip 306
               150 Kettletown Road
               Southbury, CT 06488

          You are responsible to ensure that sufficient quantities of the IBM
          Product(s) have been ordered to cover shipments of Your Product(s).
          You agree to provide IBM, upon written request, documentation
          detailing the quantity of IBM Product(s) distributed externally or
          installed internally during the term of this Agreement.

          Each such accounting shall include a statement summarizing for each
          country in which you or your authorized Distributors are authorized to
          sell the

                                     Page 2

<PAGE>

          IBM Product(s), the following: (i) the number of copies of the IBM
          Product(s) distributed externally or installed internally; (ii) total
          revenue for such IBM Product(s) so placed; and (iii) an explanation of
          how the payment was calculated.

     8.3  If your account becomes delinquent, (more than 45 days past due) we
          may revoke your license to copy or distribute IBM Product(s) until
          your account is current. You shall pay IBM's attorneys fees (both in
          house and outside) incurred in connection with collecting sums past
          due.

     8.4  You agree to: (1) provide us with valid reseller exemption
          documentation for each applicable taxing jurisdiction, otherwise we
          will charge you all applicable state and local taxes and duties and
          (2) notify, us promptly if this documentation is revoked or modified.
          You are liable for any claims or assessments resulting from any taxing
          jurisdiction in which your exemption is not recognized.

9.0  WARRANTY

     9.1  THE IBM PRODUCT(S) WE PROVIDE TO YOU PURSUANT TO THIS AGREEMENT ARE
          PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS OH
          IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTY OF MERCHANTABILITY OR
          FITNESS FOR A PARTICULAR PURPOSE.

10.0  LIMITATION OF LIABILITY

     10.1 EXCEPT F0R CLAIMS ARISING OUT OF SECTION 11.0, NEITHER PARTY IS
          LIABLE FOR ANY LOST REVENUE, LOST PROFITS, OR OTHER CONSEQUENTIAL,
          INCIDENTAL, OR PUNITIVE DAMAGES EVEN IF ADVISED IN ADVANCE OF THE
          POSSIBILITY OF SUCH DAMAGES

     10.2 Except for claims arising out of Section 11.2, our entire liability
          for claims in any way related to this Agreement shall be limited to
          the greater of de monies paid by you to us under this Agreement which
          caused the damage or one hundred thousand dollars ($100,000). This
          limitation is cumulative. The sum of multiple claims may not exceed
          this limit (excluding obligations under Section 11.0).

     10.3 The existence of multiple claims will not enlarge or extend this
          limitation. You agree to release us from all obligations, liability,
          claims, or demands in excess of the limitation.

11.0  PATENTS, COPYRIGHTS AND INDEMNIFICATIONS

     11.1 You agree, at your expense, to defend us against any claim against us
          based on your representations, omissions, or actions relating to this
          Agreement, Your Product(s) or your Code. You agree to pay all costs,
          damages and reasonable attorney's fees that a court finally awards as
          a result of such claim. To qualify for such defense and payment, we
          agree to 1) give you prompt written notice of any such claim and 2)
          allow you to control and fully cooperate with you in the defense of
          such claims and all related settlement negotiations.

     11.2 If a third party claims that an IBM Product we provide to you
          infringes that party's patent or copyright, we will defend you against
          that claim at our expense and pay all costs, damages, and attorney's
          fees that a court finally awards, provided that you:

          1.  promptly notify us in writing of the claim; and

          2.  allow us to control, and cooperate with us in, the defense and any
          related settlement negotiations.

          If such a claim is made or appears likely to be made, you agree to
          permit us to enable you to continue to use the IBM Product, or to
          modify it, Or replace it with one that is at least functionally
          equivalent. If we determine that none of these alternatives is
          reasonably available, you agree to return the IBM Product to us on our
          written request. We will then give you a credit equal to the

<PAGE>

          amount you paid us for the product, provided you have followed
          generally-accepted accounting principles.

          This is our entire obligation to you regarding any claim of
          infringement.

          Claims for which we are NOT Responsible

          We have no obligation regarding any claim based on any of the
          following:

          1.  anything you provide which is incorporated into an IBM Product;

          2.  your modification of an IBM Product, or a Program's use in
          other than its Specified Operating Environment;

          3.  the combination, operation, or use of a Product with other
          Products not provided by us as a system, or the combination,
          operation, or use of an IBM Product with any product, data, or
          apparatus that we did not provide; or

          4.  infringement by a non-IBM Product alone, as opposed to its
          combination with an IBM Product(s) we provide to you as a system.

     11.3 Title to our copyrights, patents, and any other intellectual property
          rights in the Code and IBM Product(s) documentation remain with us.
          Title to your copyrights, patents, and any other intellectual property
          rights in Your Products and documentation remain with you.

                                     Page 3

<PAGE>

12.0  TRADEMARKS, TRADE NAMES AND SERVICE MARKS

     12.1 This Agreement does not grant you any rights in any of IBM's
          trademarks, trade names or service marks. However, you may assert that
          Your Product(s) include the IBM Product(s).

13.0  TERMINATION

     13.1 Except as otherwise provided herein, either of us may terminate this
          Agreement for cause, if the cause has not been cured within thirty
          (30) days following written notice to the other party, and either
          party may terminate this Agreement without cause upon three months
          written notice.

     13.2 Upon termination of this Agreement you agree to immediately pay us
          all amounts due.

     13.3 The rights and obligations of this Agreement, expressively identified
          as Section 1,3,6,9,10,11,12,13,14, survive term in this Agreement and
          apply to respective successors and assignees.

14.0  GENERAL

     14.1 You shall have sole responsibility for the payment of all taxes and
          duties imposed by any governmental entity, and shall, at your own
          expense, comply with any governmental law, statute, ordinance,
          administrative order, rule or regulation relating to your duties under
          this Agreement and shall procure all licenses and approvals and pay
          all fees and other charges required by law thereby, as they pertain to
          your duties, obligations and performance under this Agreement. You are
          responsible to bear any personal property taxes assessable on the
          Products on or after delivery to the carrier at our ship-from
          location.

     14.2 You agree to comply with all of the export laws. You shall not, nor
          shall you authorize or permit your employees, agents or subcontractors
          to export or re-export any IBM information or materials to any country
          specified as a prohibited destination in applicable federal, state and
          local laws, regulations end ordinances, including the Regulations of
          the U.S. Department of Commerce and/or the U.S. State Department,
          without first obtaining any requisite U.S. government approval. For
          your information, current prohibited countries include Cuba, Iraq,
          Iran, Libya, North Korea, Yugoslavia, (Serbia, Montenegro).

     14.3 We may assign our rights or delegate our responsibilities under this
          Agreement.

     14.4 Any notice required or permitted to be given pursuant to this
          Agreement shall be considered given on the date of mailing if sent to
          the receiving party by first class mail, postage prepaid or facsimile,
          and addressed to the addresses set forth in the Profile.

     14.5 The laws of the State of New York and the Copyright and Patent Law of
          the united States of America govern this Agreement. Neither of us will
          bring a legal action against the other more than two years after the
          cause of action arose.

     14.6 The parties acknowledge that they have read this Agreement,
          understand it, and agree to be bound by its terms and conditions.

                                     Page 4

<PAGE>

                                   EXHIBIT TO
                         THE OEM DISTRIBUTION AGREEMENT
                                FOR IBM PRODUCTS
                                    PROFILE

                    MQSERIES VERSION 5 - RESTRICTED LICENSES
                    ----------------------------------------

SERVICE PROVIDED BY: CrossWorlds Software  EFFECTIVE DATE: 3-27-98
- -------------------
This exhibit authorizes you to distribute this Products worldwide, with the
Exception of the countries or geographic areas identified in the OEM
Distribution Agreement.
<TABLE>
<CAPTION>

PART #                                               DESCRIPTION                                                     IN U.S. DOLLARS
- ------                                               -----------                                                     --------------
<S>                                                  <C>                                                             <C>
04L2948                                              MQSeries V5 Capacity Unit for 0S/2 Windows NT, NP UX, AIX       $1,500
                                                     and Sun Solaris

THE FOLLOWING PRODUCTS ARE AVAILABLE FOR USE ONLY IN THE UNITED STATES
- ----------------------------------------------------------------------
04L2949                                              MQSeries V5 Capacity Unit Upgrade Protection with 5x9 Support   $300
                                                     (1 year at 20% of base license price)

04L2950                                              MQSeries V5 Capacity Unit Upgrade Protection with 7x24 Support  $375
                                                     (1 year at 25% of base license price)

THE FOLLOWING IS AVAILABLE ONLY OUTSIDE THE UNITED STATES
- ---------------------------------------------------------
04L2537                                              MQSeries V5 Capacity Unit Upgrade Protection                    $300
                                                     (1 year at 20% of base license price)
</TABLE>

<PAGE>

                                   EXHIBIT TO
                         THE OEM DISTRIBUTION AGREEMENT
                                FOR IBM PRODUCTS
                                    PROFILE

                    MQSERIES VERSION 5 - RESTRICTED LICENSES
                    ----------------------------------------


SERVICES PROVIDED BY: CrossWorlds Software      EFFECTIVE DATE: 3-27-98
- ---------------------



TERMS AND CONDITIONS:
- ---------------------

- -  Initial order will be 15% of 12 month commitment volume.
- -  Minimum subsequent order is $5,000,
- -  Initial charges will be based upon a projection of $100,000 at a discount
   of 42% within the first year of the Agreement.
- -  This Exhibit is an update to the 7/11/97 Exhibit for MQSeries V2.0, part
   number 30F6764, and upgrade Protection part number 30F6782. Initial order and
   minimum charges requirement have been fulfilled.
- -  Upon completion of the first year of this agreement, both parties will
   promptly reconcile total payments based on the actual 12 month order volume.
   Any amount overpaid by you shall be credited to your account and we will
   invoice you for any amount underpaid.
- -  The license granted to you is a "Restricted License" for the products listed
   above which means the products listed above can only be used in conjunction
   with your product "CrossWorlds Interchange Server and CrossWorlds
   Connectors".
- -  The quantity of Capacity units which must be purchased for each system is as
   follows: For Intel, OEM must purchase 2 capacity units for each Intel
   license. For Unix, OEM must purchase capacity units for each Unix license.
- -  Capacity Unit Upgrade Protection with Support and Capacity Unit Upgrade
   Protection for a 2 year period and must be paid in advance for each capacity
   unit for each year in effect starting
- -  Capacity Unit Upgrade Protection with Support and Capacity Unit Upgrade
   Protection must be purchased for all Capacity Units at an end user customer's
   enterprise.
- -  Price changes do not affect licenses upgraded with Capacity Unit Upgrade
   Protection with Support and Capacity Unit Upgrade Protection.
- -  Capacity Unit Upgrade Protection with Support and Capacity Unit Upgrade
   Protection with Support fees aggregate toward the revenue total of this
   exhibit.

<PAGE>

IBM / OEM Program Agreement: AUS970272
Transaction Document Number 001
- --------------------------------------------------------------------------------

Thank you for doing business with IBM. This is a Transaction Document under the
IBM/OEM Program Agreement NO. AUS970272 ("Base Agreement"). This Transaction
Document becomes effective when signed by both parties.

By signing below for our companies, each of us agrees to the terms of this
Transaction Document. Once signed, 1) both parties agree any reproduction of the
Agreement made by reliable means (for example, photocopy or facsimile) is an
original unless prohibited by local law and 2) all Programs within this
Transaction Document are subject to it.

Agreed to:                            Agreed to:

International Business Machines corporation    CrossWorlds Software, Inc.

By: /s/ Stephen E. Jones                By: /s/ Barton Foster
    --------------------                    -----------------

Name: Dominic Cavalucci                 Name: Barton Foster
      -----------------                      --------------

Title: OEM Software Contracts           Title: Senior VP
       ----------------------                  ---------

Date: 6/3/99                            Date: 6/3/99
      ------                                  ------

IBM Address                             CrossWorlds Software, Inc.
11400 Burnet Road                       577 Airport Blvd., Ste. 800
Austin, TX 78758                        Burlingame, CA 94010
Attn: Dominic Cavalucci
0EM Software Contracts
Internal zip 4106

                                     1 of 8

<PAGE>

IBM / OEM Program Agreement: AUS970272

Transaction Document Number 001
- --------------------------------------------------------------------------------

Thank you for doing business with IBM. This is a Transaction Document under the
IBM/OEM Program Agreement NO. AUS970272 ("Base Agreement"). This Transaction
Document becomes effective when signed by both parties.

By signing below for our companies, each of us agrees to the terms of this
Transaction Document. Once signed, 1) both parties agree any reproduction of the
Agreement made by reliable means (for example, photocopy or facsimile) is an
original unless prohibited by local law and 2) all Programs within this
Transaction Document are subject to it.

Agreed to:                            Agreed to:

International Business Machines       CrossWorlds Software, Inc.
Corporation

By: /s/ Stephen E. Jones              By:
    --------------------                  ---------------------

Name: Dominic Cavalucci                 Name: Barton Foster
      -----------------                       -------------

Title: OEM Software Contracts           Title: Senior VP
       ----------------------                  ---------

Date: 6/3/99                            Date:
      ------                                  ---------

IBM Address                              CrossWorlds Software, Inc.

11400 Burnet Road                        577 Airport Blvd., Ste. 800
Austin, TX 78758                         Burlingame, CA 94010
Attn: Dominic Cavalucci
0EM Software Contracts
Internal zip 4106

                                     1 of 8

<PAGE>

                           IBM/OEM Software Agreement
                        Transaction Document Number 001

                 MQSERIES INTEGRATOR (MQSI) RESTRICTED LICENSES
                 ----------------------------------------------



This exhibit authorizes you to distribute this product on a World Wide basis
with the exception of those geographic areas identified in the OEM Distribution
Agreement,

     1. MQSI Restricted License
        -----------------------

                                                            OEM PRICE IN
PART #    DESCRIPTION                                       US DOLLARS
- ------    -----------                                       ----------

41L187    MQSeries Integrator Product version 1.x and  Section 9 (b)
          Version 2,x, UNIX and NT Platforms

     2. Value-Add components which must be Included In Offerings:

- --------------------------------------------------------------------------------
               Vendor                            Application Description
- --------------------------------------------------------------------------------
Software Inc. (CrossWorlds)   The CrossWorlds InterChange Server


     3. Related Licensed Materials which must be included in Offerings: Related
     Licensed Materials (standard materials included with the product on golden
     master) will be included in your Offering in the appropriate languages and
     with the appropriate terms for the geographies in which It Will be
     distributed.

     4. Territory is World wide, with the exception of US State Department
     specified prohibited countries which include Cuba, Iraq, Iran, Libya, North
     Korea, and Yugoslavia (Serbia-Montenegro).

     5. Term: The term of this Transaction Document will be two (2) years from
     the date signed by the last signatory hereto, and will be automatically
     renewed for an additional one (1) year term unless notice of termination is
     provided by either party at least thirty (30) days prior to such renewal
     date. However, in the event you do not purchase the minimum quantity
     specified in Section 9 (b), such renewal is contingent upon your and IBM's
     agreement to revised terms for the programs.

     6. License Agreement Requirement: You will include in your Offering(s) the
     International Program License Agreement in the appropriate languages and
     with the appropriate terms for the geographies in which it will he
     distributed,

     7. Technical Support: You or your Distributors will provide Level 1 Service
     and Level 2 Service to Customers. You will include with your Offerings a
     conspicuous description of Level 1 and Level 2 Services and the method and
     means the Customer shall use to contact your Level 1 and Level 2 Services,
     IBM will provide Level 3 Service to you at no additional charge during the
     time that such service is available to all other IBM customers of the IBM
     Product.

     8. Coordinators: The following contract coordinators are authorized to
     receive notices under this Transaction Document and the Base Agreement:

                                     2 of 8

<PAGE>

     ---------------------------------------------------------------------------
                        For IBM                  For you:
     ---------------------------------------------------------------------------
     Name               Dominic Cavalucci        Director Alliances
     ---------------------------------------------------------------------------
     Company            IBM                      CrossWorlds Software Inc.
     ---------------------------------------------------------------------------
     Address            11400 Burnet Rd.         577 Airport Blvd, Suite 800
     ---------------------------------------------------------------------------
                        Internal Zip 4106
     ---------------------------------------------------------------------------
     City, ST           Austin, TX 78758         Burlingame CA 94010
     ---------------------------------------------------------------------------
     Telephone:         (512)823-8664            (650)685-9077
     ---------------------------------------------------------------------------
     Fax:               (512)823-8712            (650)685-1748
     ---------------------------------------------------------------------------

     9.   Royalty Calculation and Payment Requirements:

          a) CrossWorlds will pay IBM royalty payments on sales of CrossWorlds
          products bundled with MQSI as described in Section 2, to Customer
          Categories (5) and (6) based on implementation schedules of Phase (1),
          (2)a, and (2)b. Definitions of Customer Categories and Implementation
          Phases are listed below:

Customer Category:
- ----------------

     1.   Customers who have already bought CrossWorlds and who order additional
          copies or versions of CrossWorlds InterChange Server without MQSI. A
          small list of customers (reference Attachment I of this Transaction
          Document) registered by CrossWorlds at the time of contract with IBM
          and where CrossWorlds will close without IBM, (and may even be in
          competition with IBM). No customers allowed in this category in Phase
          2.
     2.   CrossWorlds prospective customers to whom CrossWorlds has already
          quoted a price at time of this contract who in CrossWorlds discretion
          are not being switched to MQSI based offering. Small list of customers
          in this category registered by CrossWorlds at the time of contract
          with IBM and where CrossWorlds will close without IBM, (and may even
          be in competition with IBM). Again no customers allowed in this
          category in Phase 2.
     3.   Customers who already have (or have contracted for) an unrestricted
          license to IBM MQSI and now propose to use it with CrossWorlds
          solution.
     4.   Prospective customers who CrossWorlds has identified to IBM as
          requiring "full", unrestricted MQSI license, (e.g. because they intend
          to use it for something other than CrossWorlds solution as well), and
          such customer has purchased MQSI from IBM by the time CrossWorlds
          starts implementing the Offering.
     5.   Customers with custom- or legacy-to-package integration requirement
          (where CrossWorlds sees MQSI as the appropriate technology to provide
          Phase 1 solution) who are not covered by Categories 3 or 4.
     6.   Customers with package-to-package only integration requirement, (where
          MQSI may or may not be part of the solution during Phase 1) who are
          not covered by Categories 3 or 4.

Phase 1: Starts with signing of this Transaction Document, and ends 12/31/99 or
- -------
MQSI Version 2 General Availability + 2 weeks, whichever is the later date.

- --------------------------------------------------------------------------------
Customer                        1,2          3         4         5         6
Category
- --------------------------------------------------------------------------------
MQSI part of                     N           Y         Y         Y         Y
sale (whether
provided by IBM
or CrossWorlds
- --------------------------------------------------------------------------------
CrossWorlds                      N           N         N         Y         N
Install MQSI
- --------------------------------------------------------------------------------
Customer uses                    N           Y         Y         Y         N
MQSI as part of
CrossWorlds
solution
- --------------------------------------------------------------------------------
OEM royalty                      N           N         N         Y         Y
- --------------------------------------------------------------------------------
Sales teaming                    N           -         Y         Y         Y
possible
- --------------------------------------------------------------------------------

<PAGE>

     Phase 2a - (MQSI part of all sales, but CrossWorlds InterChange Server
     --------
     embedding MQSI not yet available)

     ---------------------------------------------------------------------------
     Customer Category          3               4               5            6
     ---------------------------------------------------------------------------
     MQSI part of sale          Y               Y               Y            Y
     (whether provided
     by IBM or CrossWorlds)
     ---------------------------------------------------------------------------
     CrossWorlds Install        N               N               Y            N
     MQSI (Under terms
     of this contract)
     ---------------------------------------------------------------------------
     Customer uses MQSI as      Y               Y               Y            N
     part of the
     CrossWorlds solution
     ---------------------------------------------------------------------------
     OEM royalty                N               N               Y            Y
     ---------------------------------------------------------------------------
     Sales teaming possible     -               Y               Y            Y
     ---------------------------------------------------------------------------

     Phase 2b - (Phase 2a and CrossWorlds InterChange Server embedding MQSI is
     --------
     available)

     ---------------------------------------------------------------------------
     Customer Category          3               4               5            6
     ---------------------------------------------------------------------------
     MQSI part of sale          Y               Y               Y            Y
     (whether provided
     by IBM or CrossWorlds)
     ---------------------------------------------------------------------------
     CrossWorlds install        N               N               Y            Y
     MQSI (Under terms
     of this contract)
     ---------------------------------------------------------------------------
     Customer uses MQSI as      Y               Y               Y            Y
     part of CrossWorlds
     solution
     ---------------------------------------------------------------------------
     OEM royalty                N               N               Y            Y
     ---------------------------------------------------------------------------
     Sales teaming possible     -               Y               Y            Y
     ---------------------------------------------------------------------------

     (b) The OEM discounts and prices offered in this Transaction Document are
     based on total SRP revenue volume commitment of $4M over a (2) year term.
     The $4M commitment is calculated on IBM's SRP's for MQSI product and for
     upgrade support for MQSI. IBM SRP for MQSI product for alt CrossWorlds
     offering regardless of end user customer, processor size or operating
     platform environments is $110,000.

     Phase 1 royalty calculation: CrossWorlds shall received an OEM discount
     of 50% off of IBM SRP for MQSI sales, and the OEM royalty per license is
     $55,000 (counts as $110,000 towards commitment).

     Phase 2 royalty calculation: CrossWorlds shall received an OEM discount
     of 31% off of IBM SRP for MQSI sales, and the OEM royalty per license is
     $75,900 (counts as $110,000 towards commitment).

     Your purchase order will contain the following information: purchase order
     number, product pad number, order quantity, a contact name and phone
     number. Your orders will be sent to:

     IBM Branch Office JWQ
     Accounts Receivable - Internal Zip 261
     150 Kettletown Road

                                   4 of 8

<PAGE>

     Southbury, CT 06488

     c) You will provide to IBM quarterly sales report-, for quarters ending
     3/31, 6/30, 9/30, and 12/31. The sales report and payment for any royalties
     owed for the quarter being reported are due to IBM within 30 days of the
     quarter end.

     10. Miscellaneous Terms/Conditions;

     a) IBM wilt deliver to CrossWorlds Golden Master(s) for the MQSI program
     product listed above by the 30th day after mutual execution of this
     Transaction Document.

     b) The license granted to you is a "Restricted License" for the products
     listed in Section 2, which means they can only be used in conjunction with
     your product "The CrossWorlds InterChange Server",

     c) Purchases of MQSI may not be aggregated with purchases of other IBM
     products for discount purposes.

     d) Both parties will promptly reconcile total payments based on the actual
     24 month order volume and the contribution of those payments to the SRP
     volume commitment. Any amount overpaid by you shall be credited to your
     account and we will invoice you for any amount underpaid.

     e) CrossWorlds has the option to inform IBM in writing their wish to
     increase the committed revenue volume (per the chart below) to take
     advantage of higher discount levels at any point during Phase I!. The new
     discount(s) will only take effect on new sales after the Increase in
     commitment volumes. No retroactive discounts Will be applied toward sales
     prior to the increase in commitment volumes.

     MQSI SRP Revenue Volume Commitment and Associated OEM Discount Levels over
     a 12-month period:

<TABLE>
<CAPTION>
<S>                    <C>   <C>    <C>      <C>      <C>    <C>     <C>    <C>
     SRP Commitment:   $5K   $50K   $200K    $500K    $1M    $2M     $5M    $10M

     OEM Restricted    0%    0%     19%      23%      27%    31%     35%    40%
     License
</TABLE>


     f) No product returns are allowed, in the case of customer returns for
     warranty/indemnity issues, CrossWorlds may distribute MQSI as part of a
     replacement or workaround without charge.

     g) CrossWorlds will provide a list of customer situations who should
     qualify for classification as Category (1) and (2) customers (reference
     Attachment{ of this Transaction Document) at Transaction Document signing.

     h) IBM commits to holding quarterly meeting of the joint IBM/CrossWorlds
     Design Council and to have the IBM Technical Coordinator for CrossWorlds
     present at such meetings. CrossWorlds commits to participating in IBM MQSI
     Quarterly Design Council meetings during the term of this Agreement. No
     other participants will attend the joint Design Council unless mutually
     agreed. Both party's Technical Coordinators shall discuss and review
     technical issues relating to (1) MQSI planned changes/enhancements which
     may relate to and/or impact the effectiveness and use of CrossWorlds
     products with MQSI and (2) CrossWorlds requests for IBM MQSI
     changes/enhancements. Both IBM and CrossWorlds will provide the designated
     Technical Coordinators for each party prior to the start of the first
     council meeting.

     i) Press Announcement requirements: IBM and CrossWorlds shall issue a joint
     press announcement and host a joint press event announcing this Transaction
     Document with the appropriate executives from both companies within 30 days
     of mutual execution of this Transaction Document.

     j) IBM AIM sales representatives will be compensated for the MQSI OEM Sales
     revenues of CrossWorlds Offerings.

                                    5 of 8

<PAGE>

     k) in the event of a conflict between this Transaction Document and the
     Base Agreement, this Transaction Document shall prevail.

     11. Upgrade Protection:

                                                                  PRICE IN
<TABLE>
<CAPTION>
PART #     DESCRIPTION                                            US DOLLARS
- ------     -----------                                            ----------
<S>        <C>                                                    <C>
41L1901    Annual Upgrade Protection Fee                          20% of net price per year
           for MQSeries Integrator for NT and UNIX platforms
</TABLE>

     ('net price' refers to IBM OEM price as defined in this Transaction
     Document)

     - Upgrade Protection, purchased for an individual license over a one year
     period, will provide the purchaser with a new version or release when made
     generally available by IBM, at no additional cost to CrossWorlds. If the
     Upgrade Protection fee has been paid continuously since the original
     license was purchased. When Upgrade Protection has been purchased, OEM may
     upgrade the end user's license to the new version.

     - Upgrade Protection must be paid in advance for each license for each year
     in effect, beginning with the first quarterly accounting and payment as
     described in Section 5,2 of the Base Agreement. Each quarterly accounting
     and payment for new licenses in that quarter must have 20% added for the
     Upgrade Protection fees.



         12.  Amendments to Base Agreement:

The following amends the Base Agreement solely with respect to this Transaction
Document 001, and not with respect to any other Exhibits applicable to the Base
Agreement.

a)       The "Duration" on the profile sheet of the Base Agreement is hereby
         amended to read: "Duration: Two (2) years from mutual execution of
         IBM/OEM Software Agreement Transaction Document Number 001;
         automatically renewed for an additional one (1) year term unless notice
         of termination is provided by either party at least thirty (30) days
         prior to such renewal date".

b)       Section 2,1 of the Base Agreement is hereby amended to read: "provide
         you with golden master copies for the IBM Product(s) listed in an
         Exhibit or Transaction Document. We will make any generally available
         new releases and versions (i.e., those new releases and versions not
         specified in an Exhibit or Transaction Document) of such IBM Product
         available to you. Prices for such new releases and versions may vary.

c)       Section 4.3 of the Base Agreement is hereby amended to read' "make 100
         number of copies of the IBM Product(s) to be used solely for
         demonstration, support and evaluation of, and training on, development
         and testing, your Offering. Additionally, we will specify in the
         Profile if you are authorized to make any other no charge copies for
         any other purposes. You agree not to make any unauthorized copies.
         Provided a royalty has been already paid to IBM, there is no charge or
         royalty to you for distributions of the IBM Product(s) (i) with
         updates, upgrades, enhancements or new versions of Your Product(s) and
         (ii) as part of a replacement or workaround of your Offering due to
         warranty/indemnity issues."

d)       Section 4.8 of the Base Agreement is amended to read as follows: "not
         assign your rights or delegate your obligations under this Agreement to
         any third party without our written consent except to a successor in
         the event of a merger, acquisition or sale of assets, where such
         successor assumes in writing or by operation of law your obligations
         under this Agreement. Except for the foregoing, you may not assign this
         Agreement nor your rights or obligations hereunder to a third party
         without IBM's written consent and any attempt to do so is void".

e)       Section 5.1 of the Base Agreement is amended by inserting the phrase
         "(except as set forth in Section 4.8)" after the word
         "non-transferable".

                                    6 of 8

<PAGE>

f)       Section 7.1 of the Base Agreement is amended by deleting it and
         replacing it with the following' "7.1 If IBM increases the SRP for the
         IBM, Products, this will not change the SRP or discount level listed in
         the Transaction Document 001 during its term."

g)       Section 9.1 of the Base Agreement is amended to read as follows; "IBM
         warrants that for a period of 90 days following delivery of the golden
         master to you containing the IBM Product(s), the IBM Product(s) will
         perform in accordance with the functional specifications contained in
         the documentation for such IBM Product(s) and the golden master will be
         free of defects in materials and workmanship. IBM does not warrant that
         the IBM Product(S) will be error-free. Your exclusive remedy for any
         breach of the foregoing warranty will be for IBM to promptly either (as
         applicable), remedy such non-compliance or replace such golden master
         and permit you to distribute such remedy free of charge to your
         existing customers, IBM represents that when the IBM Product is used in
         the specified operating environment, it will conform to its
         specifications. If such specifications state that the IBM Product is
         '"Year 2000 Ready," such product when used in accordance with its
         associated documentation is capable of correctly processing, providing
         and/or receiving date data within and between the 20th and 21st
         centuries, provided that all other products (including hardware,
         software and firmware) used with the Program(s) properly exchange
         accurate date data with it. EXCEPT FOR THE FOREGOING, THE IBM
         PRODUCT(S) WE PROVIDE TO YOU PURSUANT TO THIS AGREEMENT ARE PROVIDED
         WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT
         LIMITED TO, WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
         PURPOSE."

h)       Section 11.2 of the Base Agreement is amended by (i) replacing the
         words "that party's" with "a", (ii) inserting the words "or trademark"
         immediately after the word "copyright" and (ii[) inserting the words
         "and your customers and other persons to whom you've distributed the
         IBM Product(s)" after the words "to enable you".

i)       Section 12.1 of the Base Agreement is amended to read as follows: "IBM
         hereby grants to you a nonexclusive, nontransferable (except as set
         forth in Section 4.8), royalty-free, worldwide right and license to use
         any IBM product logos or trademarks for the MQSeries product family in
         conjunction with your Offering pursuant to IBM's guidelines for such
         use. You will not remove any IBM trademarks or logos embedded in the
         IBM products. You may assert that your Offerings include the IBM
         products.

j)       Section 13.1 of the Base Agreement is amended by deleting the phrase ",
         and either party may terminate this Agreement without cause upon three
         months written notice, and adding the following "where 'cause' means a
         party's breach of a material term of this Agreement."

k)       The following is added to Section 14.3 of the Base Agreement' "The
         foregoing is subject to the provision that if we assign our rights or
         delegate our responsibilities under this Agreement to any entity which
         is not directly or indirectly controlling, controlled by or under
         common control with us, where 'control' means the ownership of 50% or
         more of the voting shares of the subject entity, you may terminate this
         Agreement upon written notice to us."

                                    7 of 8

<PAGE>

                                 ATTACHMENT I

Category 1 customer list

 1. Hercules
 2. Bombardier
 3. Ingersol Rand
 4. MCI/Avantel
 5. Telinor
 6. Orbital
 7. Andersen Windows
 8. Farmland
 9. US West
10. Roche Diagnostics
11. Polk
12. Amdahl
13. Northrop Grumman
14. Applied Materials
15. Autodesk
16. Orange
17. Vorwerk

Category 2 Customers list

 1. Delphi
 2. Philips
 3. ENBW (German Utility)
 4. Duetsche Telecom
 5. Honeywell UK
 6. Maxtor
 7. Schneider Trucking
 8. Franklin-Covey
 9. Unum
10. Harris Semiconductor
11. Calibar Logistics
12. Tech Data
13. ABB
14. Solar Turbine


                                    8 of 8

<PAGE>

                              [LETTERHEAD OF IBM]


February 8, 2000

Mr. Scott Takaoka
Cross Worlds Software, Inc.
577 Airport Blvd, Suite 800
Burlingame, CA 94010

SUBJECT: Amendment 01 to OEM DISTRIBUTION AGREEMENT NO. AUS970272

Dear Mr. Scott Takaoka,

     As a matter of clarification, the base Agreement in paragraph 7.1 requires
both parties to sign a written amendment to all changes excluding price changes.
Since we both wish to amend the Duration of this Agreement, please sign below
indicating your acceptance. Duration shall be amended to read as follows:

     Duration: The duration of this Agreement will be extended to
     June 3, 2001, and will be automatically renewed for an
     additional one (1) year term unless notice of termination is
     provided by either party at least thirty (30) days prior to such
     renewal date. However, in the event you do not purchase the
     minimum quantity specified in Section 9 (b), such renewal is
     contingent upon your and IBM's agreement to revised terms for
     the Programs.

     All exhibits attached to this Agreement shall remain in effect
     until changed or terminated via a sixty day written notice per
     paragraph 7.1 of this Agreement.

Once signed and completed, both parties agree any reproduction of this Extension
of OEM Distribution Agreement No. AUS970272 made by reliable means (for example,
photocopy or facsimile) is an original.

Please sign below if you concur to this contract extension and fax back to me.
If you do not concur, please indicate so below and return to me.

Sincerely,

                                           CrossWorlds Software, Inc.

/s/ Dominic Cavalucci  2/8/2000            /s/ Mark Kent        2/9/00
- --------------------------------           -------------------  ------
     Signature           Date                  Signature         Date

Dominic Cavalucci                                Mark Kent
                                           -------------------
Contract Administrator                          Print Name
IBM Software Procurement, US
                                                 SVP & CFO
                                            -------------------
                                                   Title

<PAGE>

                              Amendment Number Two (2) dated March 21,2000 to
                              the IBM OEM Distribution Agreement No, AUS970272
                              executed on July 11, 1997 between IBM Corporation
                              and CrossWorlds Software, Inc.

International Business Machines Corporation (hereinafter referred to as "IBM")
and CrossWorlds Software, Inc. (hereinafter referred to as "CrossWorlds") hereby
agree to amend the License Agreement No, AUS970272 (hereinafter referred to as
"Agreement") as follows:

The following Amendment Two (2) amends the Base Agreement solely with respect to
the Exhibit titled "MQSERIES INTEGRATOR (MQSI) RESTRICTED LICENSES" effective
3/13/00 and not with respect to any other Exhibits applicable to the Base
Agreement.

a)   Section 2.1 of the Base Agreement is hereby amended to read: "provide you
     with golden master copies for the IBM Product(s) listed in an Exhibit. We
     will make any generally available new releases and versions (i.e., those
                                                                  ----
     new releases and versions not specified in an Exhibit) of such IBM Product
     available to you. Prices, terms and conditions for such new releases and
     versions may vary.

b)   Section 4.3 of the Base Agreement is hereby amended to read: "make 100
     copies of the IBM Product(s) to be used solely for demonstration, support
     and evaluation of, and training on, development and testing, your Offering.
     Additionally, we will specify in the Profile if you are authorized to make
     any other no charge copies for any other purposes. You agree not to make
     any unauthorized copies. Provided a royalty has been already paid to IBM,
     there is no charge or royalty to you for distributions of the IBM
     Product(s) (i) with updates, upgrades, enhancements or new versions of Your
     Product(s) and (ii) as part of a replacement or workaround of your Offering
     due to warranty/indemnity issues."

c)   Section 4.8 of the Base Agreement is amended to read as follows: "not
     assign your rights or delegate your obligations under this Agreement to any
     third party without our written consent except to a successor in the event
     of a merger, acquisition or sale of assets, where such successor assumes in
     writing or by operation of law your obligations under this Agreement.
     Except for the foregoing, you may not assign this Agreement nor your rights
     or obligations hereunder to a third party without IBM's written consent and
     any attempt to do so is void".

d)   Section 5.1 of the Base Agreement is amended by inserting the phrase
     "(except as set forth in Section 4.8)" after the word "non-transferable".

e)   Section 7.1 of the Base Agreement is amended by deleting It and replacing
     it with the following "7.1 If IBM increases the Suggested Retail Price
     (SRP) for the IBM Products, this will not change the SRP or discount level
     listed in the Exhibit during its term."

g)   Section 9.1 of the Base Agreement is amended to read as follows: "IBM
     warrants that for a period of 90 days following delivery of the golden
     master to you containing the IBM Product(s), the IBM Product(s) will
     perform in accordance with the functional specifications contained in the
     documentation for such IBM Product(s) and the golden master will be free of
     defects in materials and workmanship. IBM does not warrant that the IBM
     Product(s) will be error-free. Your exclusive remedy for any breach of the
     foregoing warranty will be for IBM to promptly either (as applicable),
     remedy such non-compliance or replace such golden master and permit you to
     distribute such remedy free of charge to your existing customers. IBM
     represents that when the IBM Product is used in the specified operating
     environment, it will conform to its specifications, if such specifications
     state that the IBM Product is "Year 2000 Ready," such product when used in
     accordance with its associated documentation is capable of correctly
     processing, providing and/or receiving date data within and between the
     20th and 21st centuries, provided that all other products (including
     hardware, software and firmware) used with the Program(s) properly exchange

                                       1

<PAGE>

     accurate date data with it. EXCEPT FOR THE FOREGOING, THE IBM PRODUCT(S) WE
     PROVIDE TO YOU PURSUANT TO THIS AGREEMENT ARE PROVIDED WITHOUT WARRANTY OF
     ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTY OF
     MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE."

h)   Section 11.2 of the Base Agreement is amended by (i) replacing the words
     "that party's" with "a", (ii) inserting the words "or trademark"
     immediately after the word "copyright" and (iii) inserting the words "and
     your customers and other persons to whom you've distributed the IBM
     Product(s)" after the words "to enable you".

i)   Section 12.1 of the Base Agreement is amended to read as follows: "IBM
     hereby grants to you a nonexclusive, nontransferable (except as set forth
     in Section 4.8), royalty-flee, worldwide right and license to use any IBM
     product logos or trademarks for the MQSeries product family in conjunction
     with your Offering pursuant to IBM's guidelines for such use. You will not
     remove any IBM trademarks or logos embedded in the IBM products. You may
     assert that your Offerings include the IBM products.

j)   Section 13.1 of the Base Agreement is amended by deleting the phrase " and
     either party may terminate this Agreement without cause upon three months
     written notice" and adding the following "where 'cause' means a party's
     breach of a material term of this Agreement."

k)   The following is added to Section 14.3 of the Base Agreement: "The
     foregoing is subject to the provision that if we assign our rights or
     delegate our responsibilities under this Agreement to any entity which is
     not directly or indirectly controlling, controlled by or under common
     control with us, where 'control' means the ownership of 50% or more of the
     voting shares of the subject entity, you may terminate this Agreement upon
     written notice to us."

Except as otherwise provided in this Amendment Number Two (2), all other terms
and conditions of the Agreement shall remain in full force and effect.

Once signed and completed, both parties agree any reproduction of this Amendment
Number Two (2) made by reliable means (for example, photocopy or facsimile)is an
original.

ACCEPTED AND AGREED TO:                            ACCEPTED AND AGREED TO:

International Business Machines Corporation        CrossWorlds Software, Inc.
11400 Burnet Road                                  577 Airport Blvd., Suite 800
Austin, TX 78758                                   Burlingame, CA 94010


By:      /s/ Dominic Cavalucci                     By:      /s/ Barton Foster
        ------------------------                        ----------------------
           Authorized Signature                          Authorized Signature

Name:      Dominic Cavalucci                       Name:   Barton Foster
                                                        ----------------------

Title:     Contract Administrator                  Title:  SVP, Marketing &
           IBM Software Procurement                        Business Development
                                                        ----------------------

Date:        3/21/00                               Date:   3/21/00
         -----------------------                        ----------------------

                                       2

<PAGE>

                                  EXHIBIT TO
                        THE OEM DISTRIBUTION AGREEMENT
                            FOR IBM PRODUCTS PROFILE

                 MQSERIES INTEGRATOR (MQSI) RESTRICTED LICENSES
                 ----------------------------------------------

Effective Date: 03/13/00
- ------------------------

  This exhibit authorizes you to distribute this product on a World Wide basis
  with the exception of those geographic areas identified In the OEM
  Distribution Agreement.

  1. MQSI Restricted License
     -----------------------
                                                      OEM PRICE IN
PART #        DESCRIPTION                              US DOLLARS
- ------        -----------                             ------------
41L187    MQSeries Integrator Product Version 1.x    See Section 9 (b)
          UNIX and NT Platforms

  2. Value-Add Components which must be Included in Offerings:

- --------------------------------------------------------------------------------
                        Vendor                      Application Description
- --------------------------------------------------------------------------------
CrossWorlds Software Inc. (Crossworlds)     The CrossWorlds InterChange Server
- --------------------------------------------------------------------------------

  3. Related Licensed Materials which must be included in Offerings: Related
  Licensed Materials (standard materials included with the product on golden
  master) will be included in your Offering in the appropriate languages and
  with the appropriate terms for the geographies in which it will be
  distributed.

  4. Coordinators: The following contract coordinators are authorized to receive
  notices under this Exhibit and the Base Agreement:

<TABLE>
<CAPTION>
                                          For IBM:                              For you:
<S>                                       <C>                                   <C>
- -----------------------------------------------------------------------------------------------------------------
  Name                                    Dominic Cavalucci                     Scott Takaoka, Director Alliances
- -----------------------------------------------------------------------------------------------------------------
  Company                                 IBM                                   CrossWorlds Software, Inc.
- -----------------------------------------------------------------------------------------------------------------
  Address                                 11400 Burnet Rd.                      577 Airport Blvd, Suite 800
- -----------------------------------------------------------------------------------------------------------------
                                          Internal Zip 4106
- -----------------------------------------------------------------------------------------------------------------
  City, ST                                Austin, TX 78758                      Burlingame CA 94010
- -----------------------------------------------------------------------------------------------------------------
  Telephone:                              (512)823-8664                         (650) 685-9077
- -----------------------------------------------------------------------------------------------------------------
  Fax:                                    (512)823-8712                         (650) 685-1748
- -----------------------------------------------------------------------------------------------------------------
</TABLE>

  5. Royalty Calculation and Payment Requirements:

     a)  Retroactive to June 3, 1999, CrossWorlds will pay IBM royalty payments
     to IBM on sales of MQSI products, whenever a copy of IBM's MQSI product is
     supplied by CrossWorlds together or in association with the sale of the
     CrossWorlds product as described in Section 2.

     (b) The OEM discounts and prices offered in this Exhibit are based on total
     SRP revenue volume commitment of $4M over a (2) year term, The $4M
     commitment is calculated on IBM's SRP's for

                                       1

<PAGE>

   MQSI product and for upgrade support for MQSI, IBM SRP for MQSI product for
   all CrossWorlds offering regardless of end user customer, processor size or
   operating platform environments is $110,000.

   While the calculation of the OEM price is based on this SRP revenue volume
   commitment of $4M, CrossWorlds is not required to meet this commitment for
   the purpose of this Exhibit. A new SRP revenue volume commitment requirement
   will be presented in a new Exhibit to CrossWorlds for signature.

   OEM PRICE: CrossWorlds shall receive an OEM discount of 50% off of IBM SRP
   for MQSI sales, and the OEM royalty per license is $55,000.

   Your purchase order will contain the following information: purchase order
   number, product part number, order quantity, a contact name and phone number.
   Your orders will be seat to:

   IBM Branch Office JWQ
   Accounts Receivable - Internal Zip 261
   150 Kettletown Road
   Southbury, CT 06488

   c) You will provide to IBM quarterly sales reports for quarters ending
   3/31,6/30, 9/30, and 12/31. The sales report and payment for any royalties
   owed for the quarter being reported are clue to IBM within 30 days of the
   quarter end.

  6. Miscellaneous Terms/Conditions:

   a) IBM will deliver to CrossWorlds Golden Master(s) for the MQSI program
   product listed above by the 30th day after mutual execution of this Exhibit.

   b) Purchases of MQSI may not be aggregated with purchases of other IBM
   products for discount purposes.

   MQSI SRP Revenue Volume Commitment and Associated OEM Discount Levels over a
   12-month period:

   SRP Commitment:  $5K  $50K  $200K  $500K  $1M  $2M  $5M  $10M

   OEM Restricted   0%   0%    19%    23%    27%  31%  35%  40%
   License

   c) No product returns are allowed, in the case of customer returns for
   warranty/indemnity issues, CrossWorlds may distribute MQSI as part of a
   replacement or workaround without charge.

   d) IBM commits to holding quarterly meeting of the joint IBM/CrossWorlds
   Design Council and to have the IBM Technical Coordinator for CrossWorlds
   present at such meetings. CrossWorlds commits to participating in IBM MQSI
   Quarterly Design Council meetings during the term of this Agreement. No other
   participants will attend the joint Design Council unless mutually agreed.
   Both party's Technical Coordinators shall discuss and review technical issues
   relating to (1) MQSI planned changes/enhancements which may relate to and/or
   impact the effectiveness and use of CrossWorlds products with MQSI and (2)
   CrossWorlds requests for IBM MQSI changes/enhancements. Both IBM and
   CrossWorlds will provide the designated Technical Coordinators for each party
   prior to the start of the first council meeting.

   e) In the event of a conflict between this Exhibit and the Base Agreement,
   this Exhibit shall prevail. This Exhibit supersedes and replaces the
   Exhibit/Transaction Document 001 entered into by the parties June 3, 1999.

                                       2

<PAGE>

  7. Upgrade Protection:

<TABLE>
<CAPTION>

                                                                        OEM PRICE IN
PART #         DESCRIPTION                                              US DOLLARS
<S>            <C>                                                      <C>
- ------         -----------                                              ----------
41L1901        Annual Upgrade Protection Fee                            20% of net price per year
               for MQSeries integrator for NT and UNIX platforms
</TABLE>

  ('net price' refers to IBM OEM price as defined in this Exhibit)

  - Upgrade Protection, purchased for an individual license over a one year
  period, will provide the purchaser with a new version or release when made
  generally available by IBM, at no additional cost to CrossWorlds. If the
  Upgrade Protection fee has been paid continuously since the original license
  was purchased, When Upgrade Protection has been purchased, OEM may upgrade the
  end user's license to the new version.
  - Upgrade Protection must be paid in advance for each license for each year in
  effect, beginning with the first quarterly accounting and payment as described
  in Section 6.2 of the Base Agreement. Each quarterly accounting and payment
  for new licenses in that quarter must have 20% added for the Upgrade
  Protection fees.



Except as otherwise provided in this Exhibit, all other terms and conditions of
the Agreement shall remain in full force and effect.

Once signed and completed, both parties agree any reproduction of this Exhibit
made by reliable means (for example, photocopy or facsimile) is an original.

ACCEPTED AND AGREED TO:                            ACCEPTED AND AGREED TO:

International Business Machines Corporation        CrossWorlds Software, Inc.
11400 Burnet Road                                  577 Airport Blvd., Suite 800
Austin, TX 78758                                   Burlingame, CA 94010


By:     /s/ Dominic Caralucci                      By:      /s/ Barton Foster
        ------------------------                        ----------------------
           Authorized Signature                          Authorized Signature

Name:      Dominic Cavalucci                       Name:   Barton Foster
                                                        ----------------------

Title:     Contract Administrator                  Title:  SVP, Marketing &
                                                           Business Development
                                                        ----------------------

Date:      3/22/00                                 Date:   3/21/00
         -----------------------                        ----------------------

                                       3


<PAGE>

                                              [CONFIDENTIAL TREATMENT REQUESTED]

                                                                 Exhibit 10.14

                             CROSSWORLDS SOFTWARE
                    SOFTWARE LICENSE AND SUPPORT AGREEMENT

       This SOFTWARE LICENSE AND SUPPORT AGREEMENT ("Agreement") is entered into
       as of 12/21/99 ("Effective Date") by Delphi Automotive Systems, LLC, a
       Delaware limited liability corporation, having a principal place of
       business at 5725 Delphi Drive, Troy, Michigan 48098-2615 ("Customer"),
       and CrossWorlds Software, Inc., a Delaware corporation, having a
       principal place of business at 577 Airport Boulevard, Suite 800,
       Burlingame, California 94010 ("CrossWorlds"), and describes the terms
       and conditions pursuant to which CrossWorlds shall license to Customer
       and support certain Software (as defined below).

       In consideration of the mutual promises and upon the terms and conditions
       set forth below, the parties agree as follows:

1.     Definitions

1.1.   "Affiliates" means all current and future business entities that,
       directly or indirectly, control, are controlled by, or are under common
       control with Customer.

1.2.   "Collaborations" means the applications business logic portion of the
       Software so designated in Attachment A.

1.3.   "Confidential Information" means this Agreement and all its Attachments
       and Appendices, any addenda hereto signed by both parties, and (a) with
       respect to information of CrossWorlds, all information of CrossWorlds of
       a proprietary and confidential nature such as Software listings,
       Documentation, data, drawings, benchmark tests, specifications, trade
       secrets, source code relating to the Software, and any other proprietary
       and confidential information supplied to Customer by CrossWorlds,
       including all items defined as "confidential information" of CrossWorlds
       in any other agreement between Customer and CrossWorlds whether executed
       prior to or after the date of this Agreement ("CrossWorlds Confidential
       Information"), and (b) with respect to information of Customer, all
       confidential and proprietary business information of Customer supplied or
       made available by Customer to CrossWorlds.

1.4.   "Connectors" means the portions of the Software that connect
       applications, which are so designated on Attachment A.

1.5.   "Documentation" means the user manuals distributed by CrossWorlds that
       are included with the Software.

1.6.   "Environment" means the computer system, including peripheral equipment
       and operating system software, specified in Attachment A.

1.7.   "Maintenance and Support" means the services described in Section 7.

1.8.   "Server" means a computer system that allows Users to access the Software
       from local or remote personal computers or terminals.

1.8.5. "Server Software" means the Software specified in Attachment A and
       otherwise provided to Customer pursuant to this Agreement for use on
       Servers.

1.9.   "Site" means each physical location specified in Attachment A of one or
       more Servers on which Customer is entitled to Use the Software.

1.10.  "Software" means the computer software programs specified in Attachment A
       and otherwise provided to Customer pursuant to this Agreement to connect
       and collaborate with the versions of the Customer software specified in
       Attachment A, and includes without limitation the Third Party Technology
       (as defined in the Third Party Technology Appendix).

1.11.  "Third Party Technology" means the third party technology stated in the
       Third Party Technology Appendix.

1.12.  "Use" means utilization of the Software and Documentation by Customer
       (and such other entities as are expressly permitted by Section 2) on no
       more than the number of Servers set forth on Attachment A, for its own
       internal information processing services and computing needs (except as
       expressly permitted by Section 2), by copying or transferring the same
       into Customer's Environment. "Use" of the Software shall be subject to
       the restrictions set forth in Section 2.1.

1.13.  "Update" means a release or version of the Software containing functional
       enhancements, extensions, error corrections or fixes that is generally
       made available free of charge (other than media and handling charges) to
       CrossWorlds' customers who have contracted for Maintenance and Support.

1.14.  "User" means those Customer employees or Affiliates (pursuant to Section
       2.4) authorized by Customer to Use/access the Software through a Server.

2.     Grant of License

2.1.   Grant. Subject to the terms and conditions of this Agreement, CrossWorlds
       hereby grants to Customer a limited, perpetual, nonexclusive and
       nontransferable license solely in the Environment located at the Site
       (except as provided herein) to:

       2.1.1. Allow Use of the Tools set forth on Attachment A (the "Tools") by
       the number of users ("Development Users") set forth on Attachment A,
       provided that all software produced by or for Customer in the Use of such
       Tools shall be subject to the terms and conditions of this Agreement and
       such software may be installed and used only for Customer's internal
       production at the Site and on the number of Servers set forth in
       Attachment A;

       2.1.2. Use the Connectors, and to make no more than the number of copies
       of the Connectors set forth in Attachment A;

       2.1.3. Use the Collaborations and Server Software, and to make copies
       solely on the number of Servers set forth in Attachment A;

       2.1.4. Use and modify the Documentation in connection with Use of the
       Software; and

       2.1.5. Modify the Software pursuant to authorized Use of the Tools;
       provided that all such modifications shall be subject to the restrictions
       of this Agreement that apply to the Software.

2.2.   Reservation of Rights. Customer acknowledges and agrees that all right,
       title and interest in all copies of the Software and Documentation
       whether in machine-readable or printed form, and derivative works thereof
       prepared by or for CrossWorlds and all related technical trade secrets
       not developed in whole or in part by Customer and all rights therein
       (including without limitation intellectual property rights), are and
       shall be the exclusive property of CrossWorlds and/or its suppliers, and
       Customer shall assign to and reasonably assist CrossWorlds, at
       CrossWorlds' expense, in maintaining and securing such ownership.
       Customer shall have only those rights in or to the Software and
       Documentation granted to it pursuant to this Section 2 of the Agreement.
       Customer shall in no event distribute, resell or otherwise provide to any
       third party (except to an Affiliate for its internal production purposes)
       any software produced by or for Customer in the Use of the Tools.

2.3.   Delivery. Upon execution of this Agreement by Customer and CrossWorlds,
       CrossWorlds shall issue to Customer a reasonable number of
       machine-readable copies of the Software, for Use at the Site(s) only, to
       the extent that the number of copies supports the Customer's projects
       using the Software at the Site(s), along with a reasonable number of
       copies of the appropriate Documentation, to the extent that the number of
       copies supports the Customer's projects using the Software at the
       Site(s), and to the extent that Customer is not able to download such
       additional Documentation from CrossWorlds Internet site. CrossWorlds will
       provide Customer with additional copies of the Documentation at
       CrossWorlds' then current standard charges. Customer acknowledges that no
       copy of the source code of the Software will be provided to Customer
       except pursuant to Section 5.

2.4.   Use by Affiliates. Affiliates of Customer may Use the Software solely
       pursuant to the terms and conditions of this Agreement. Customer
       acknowledges and agrees that any breach of this Agreement by Affiliates
       shall be deemed a breach of the Agreement by Customer.

2.5.   Disaster Recovery. If the specified Environment is inoperable or the
       equipment therein is under repair, Customer will be entitled to transfer
       the Software to a substitute Environment at the same Site using an
       operating system that is supported by CrossWorlds, provided that Customer
       shall promptly notify CrossWorlds in writing of the transfer. Customer
       will be responsible for any services required if the Software has to be
       ported to an operating system that is not supported by CrossWorlds. If
       the specified Site is nonfunctional for purposes of this Agreement,
       Customer will be entitled to transfer the Software to a substitute
       Environment at a new Site using an operating system that

[*] = CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                    Page 1
<PAGE>

       is supported by CrossWorlds, subject to the number of allowable Servers
       as specified in Attachment A, provided that Customer shall promptly
       notify CrossWorlds in writing of the transfer. Notwithstanding anything
       in this section to the contrary, no restrictions shall be placed on the
       transfer of Software licensed under if an Enterprise License is so
       specified in Attachment A.

2.6.   Backup Copy. Customer will be entitled to make a reasonable number of
       machine-readable copies of the Software for backup or archival purposes.
       Customer may not copy the Software, except as permitted by this
       Agreement. Annually, Customer shall maintain accurate and up-to-date
       records of the number and location of all archival copies of the Software
       and inform CrossWorlds in writing of such location(s). All copies of the
       Software will be subject to all terms and conditions of this Agreement.
       Whenever Customer is permitted to copy or reproduce all or any part of
       the Software, all titles, trademark symbols, copyright symbols and
       legends, and other proprietary markings must be reproduced.

2.7.   Third-Party Consultant Use. (a) CrossWorlds acknowledges and agrees that
       from time to time Customer or an Affiliate may engage a third party
       outsource service provider ("Third Party Provider") to perform, on behalf
       of the Customer or the Affiliate, Customer's or the Affiliates' internal
       information processing services and computing needs referred to in the
       definition of "Use" in Section 1.12 of this Agreement, or to perform
       systems integration, facilities management consulting or disaster
       recovery services or similar services. The Third Party Provider may Use
       the Software solely for the benefit of Customer or an Affiliate subject
       to the terms and conditions of this Agreement so long as (i) Customer has
       entered into its customary vendor confidentiality agreement with the
       Third Party Provider, (ii) Customer shall be responsible for the breach
       of such confidentiality agreement by the Third Party Provider to the
       extent that such breach also constitutes a breach of confidentiality
       obligations hereunder, and (iii) Customer informs the Third Party
       Provider of the confidentiality obligations arising under this Agreement.
       The parties acknowledge that Customer's confidentiality obligations
       hereunder may be breached, and liability incurred to CrossWorlds
       hereunder, by Customer as a result of the actions or omissions of a Third
       Party Provider. Nothing herein will prevent Customer from seeking
       recovery for such breach from such Third Party Provider.

       (b) Quarterly, CrossWorlds may submit to Customer a list of entities that
       are direct competitors of CrossWorlds (the "Direct Competitors").
       Customer will promptly respond to written inquiry from CrossWorlds
       regarding the identity of any Third Party Provider and inform CrossWorlds
       as to whether such Third Party Provider has or may have access to the
       Software in the performance of its obligations to Customer. If such Third
       Party Provider has, or may have, access to the Software in the
       performance of its obligations to Customer, Customer shall confer with
       CrossWorlds and the parties shall cooperate, and Customer shall use its
       best efforts, to, where appropriate, do one or more of the following: (i)
       implement reasonable procedures for the protection of CrossWorlds' rights
       in the Software (which may include, but is not limited to, security and
       access logs, monitoring and similar processes or procedures); (ii) obtain
       a written confidentiality agreement from the Third Party Provider
       containing reasonably acceptable terms and conditions that is enforceable
       by CrossWorlds, including without limitation, a covenant against reverse
       engineering the Software; and (iii) where necessary to protect
       CrossWorlds' rights and interests in the Software and where reasonably
       practicable to promote Customer's rights and interests in its project,
       Customer will use its best efforts to restrict such Third Party
       Provider's access to the Software.

       __________________ INITIALS RE SECTION 2.7


3.     License Restrictions.

3.1.   Customer agrees that it will not itself, or through any parent,
       subsidiary, affiliate, agent or other third party:

       3.1.1. sell, lease, license or sublicense the Software or the
       Documentation;

       3.1.2. decompile, disassemble, or reverse engineer the Software, in whole
       or in part;

       3.1.3. Use the Software on any Server not located at the Site;

       3.1.4. write or develop any derivative work or any other software program
       based upon the Software or any Confidential Information, except pursuant
       to authorized Use of Tools as set forth in Section 2.1.5, if any;

       3.1.5. use the Software to provide processing services to third parties,
       or otherwise use the Software on a "service bureau" basis.

4.     Fees.

4.1.   License Fees. In consideration of the license granted pursuant to Section
       2.1, Customer agrees to pay CrossWorlds the License Fee specified in
       Attachment A. The License Fee is due and payable upon the payment
       schedule specified in Attachment A.

4.2.   Maintenance Fees. In consideration of the Maintenance and Support that
       CrossWorlds shall provide to Customer, Customer agrees to pay CrossWorlds
       the Maintenance Fee specified in Attachment A. The Maintenance Fee is due
       and payable upon the payment schedule specified in Attachment A. Any
       additional Maintenance and Support not set forth in Attachment A will be
       subject to good faith negotiations between the parties.

4.3.   Additional Licenses. Customer will have the option to expand the license
       granted pursuant to Section 2.1 to include Use of the Software at
       additional Sites and/or to increase the allowed number of Servers, upon
       CrossWorlds' receipt and acceptance of Customer's notice of the
       additional Sites and/or Servers and the additional license fees for the
       expanded Use as set forth in a mutually agreed Attachment A.

4.4.   Taxes. All charges and fees provided for in this Agreement (including the
       Maintenance Fees) are exclusive of any taxes, duties or similar charges
       imposed by any government (including without limitation withholding
       taxes) and all amounts payable hereunder shall be made without deduction
       for taxes, duties or charges. Customer agrees to pay or reimburse
       CrossWorlds for all federal, state, dominion, provincial, or local sales,
       use, personal property, excise or other taxes, fees, or duties arising
       out of this Agreement or the transactions contemplated by this Agreement
       (other than taxes on the net income of CrossWorlds).

4.5.   Payments. All fees shall be paid in U.S. Dollars. All invoices are due
       and payable in accordance with Customer's Multilateral Netting System
       ("MNS-2") on the second month, second day from the date of invoice.

5.     Source Code Escrow. At a later date, the parties will enter into a
       mutually acceptable Master Source Code Escrow Agreement with respect to
       the Software (excluding the Third Party Technology), to which neither
       party shall unreasonably withhold its consent.

6.     Audit Rights. CrossWorlds retains the right to audit Customer's Use of
       the Software at the principal place of business listed above with
       reasonable prior notification of such audit given to Customer. Such audit
       shall not occur more than once per year and shall be performed during
       normal business hours. If the result of such audit reveals that Customer
       is out of compliance with this Agreement, Customer shall pay to
       CrossWorlds the appropriate fees required to bring Customer back into
       compliance. CrossWorlds shall invoice Customer for such fees with the sum
       due payable in accordance with Customer's Multilateral Netting System
       ("MNS-2") by the second month, second day. Customer will, upon request by
       CrossWorlds, promptly provide CrossWorlds with a written report,
       certified by an officer of Customer, stating the Site(s), number of
       Development Users and number of Servers with respect to which Customer is
       Using the Software.

7.     Maintenance and Support. For so long as Customer is current in the
       payment of all Maintenance Fees and is otherwise in substantial
       compliance with this Agreement, Customer will be entitled to maintenance
       and support of the Software ("Maintenance and Support") as specified in
       this Section 7.

7.1.   Term and Termination. CrossWorlds' provision of Maintenance and Support
       to Customer will commence on the date set forth in Attachment A and will
       continue for an initial term of one (1) year, except as set forth in an
       Attachment A. Maintenance and Support will automatically renew at the end
       of the initial term and any subsequent term for a renewal term of one (1)
       year unless Customer has provided CrossWorlds with a written termination
       notice of its intention not to renew the Maintenance and Support at least
       sixty (60) days prior to the termination of the then-current term, except
       as set forth in an Attachment A. Termination of Maintenance and Support
       upon failure to renew will not affect the license of the Software.

7.2.   Maintenance and Support Services. Maintenance and Support means that
       CrossWorlds will provide: (a) Updates, if any, and appropriate
       Documentation, and (b) assistance with respect to the Software,
       including: (i) clarification of functions and features of the

                                    Page 2
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       Software; (ii) clarification of Documentation pertaining to the Software;
       and (iii) error verification, analysis and corrective efforts as further
       described in Attachment B. Maintenance and Support will be provided only
       with respect to versions of the Software that, in accordance with
       CrossWorlds policy, are then being supported by CrossWorlds.

7.3.   Eligibility of Software. Maintenance and Support will not include
       services requested as a result of, or with respect to, (i) improper
       installation by Customer or use of the Software that deviates from any
       operating procedures established by CrossWorlds in the applicable
       Documentation, (ii) attempted or actual modification, alteration,
       additions or extensions to or of the Software by Customer or any third
       party (except for modifications, alterations, additions or extensions to
       or of the Software permitted in writing by CrossWorlds), (iii) accident,
       electrical failure, or failure of air conditioning or humidity control,
       (iv) any version of the Software more than one Update prior to the
       currently commercially available Update of the Software so long as
       CrossWorlds timely provided each of the Updates; (v) failure to
       incorporate an Update previously released and provided by CrossWorlds and
       (vi) any portion(s) of the Software customized by CrossWorlds, Customer
       or a Third Party Consultant for Customer's use.

7.4.   Responsibilities of Customer. CrossWorlds' provision of Maintenance and
       Support to Customer is subject to (and if Customer employs a Third Party
       Consultant as described in Section 2.7, such Third Party Consultant's
       compliance with) the following:

       7.4.1. Customer shall provide CrossWorlds with access to Customer's
       personnel and Environment during normal business hours. This access must
       include the ability to dial-in to any part of the Environment on which
       the Software is operating necessary to maintain the Software. CrossWorlds
       will inform Customer of the specifications of the modem equipment needed,
       and Customer will be responsible for the costs and use of said equipment.

       7.4.2. Customer shall provide supervision, control and management of the
       Use of the Software. In addition, Customer shall implement procedures for
       the protection of information and the implementation of backup facilities
       in the event of errors or malfunction of the Software or Environment.

       7.4.3. Customer shall document and promptly report all errors or
       malfunctions of the Software sufficient to enable CrossWorlds to
       replicate and verify the error or malfunction. Customer shall take all
       steps necessary to carry out procedures for the rectification of errors
       or malfunctions within a reasonable time after such procedures have been
       received from CrossWorlds.

       7.4.4. Customer shall maintain a current backup copy of all programs and
       data.

       7.4.5. Customer shall properly train its personnel in the Use and
       application of the Software and the Environment on which it is used.

8.     Covenants, Representations and Warranties.

8.1.   Assignment or Enforcement of Warranties. With respect to all Software
       licensed by CrossWorlds to Customer as specified on Attachment A,
       CrossWorlds shall assign to Customer the rights, including right to
       recovery, it obtains under warranties or indemnifications given by third
       parties in connection to the foregoing to the extent such rights are
       available and assignable. CrossWorlds shall, upon Customer's request, and
       with reasonable notice and particular documentation to determine the
       nature of the potential breach of warranty, enforce any such warranties
       that are not assignable, to the extent any such warranties are available,
       and track and notify Customer of each non-assignable warranty applicable
       thereto and deliver to Customer any documentation issued by a warrantor
       evidencing such non-assignable warranty.

8.2.   Illicit Code. CrossWorlds shall use its best efforts to ensure that no
       Illicit Code (as defined herein) is coded or introduced into the Software
       by CrossWorlds or CrossWorlds' representatives. In the event that any
       Illicit Code is found to have been coded or introduced into the Software
       by CrossWorlds or CrossWorlds' representatives, CrossWorlds shall use
       best efforts, at no additional charge, to assist Customer in reducing the
       effects of the Illicit Code, including assisting customer in mitigating
       and restoring any damaged or lost data. "Illicit Code" means any program,
       routine, device or other undisclosed feature or hidden file, not
       referenced in the Documentation, including without limitation, a time
       bomb, virus, software lock, trojan horse, drop-dead device, worm,
       malicious logic or trap door, that is designed to delete, disable,
       deactivate, interfere with or otherwise harm the Software or Customer's
       other software, hardware, data, any transmitting or activating computer
       program, or any hardware-limiting, software-limiting or services-limiting
       function (including, but not limited to, any key, node lock, time-out or
       other similar functions), whether implemented by electronic or other
       means.

8.3.   Insurance. CrossWorlds shall maintain insurance coverage with carriers
       acceptable to Customer in the amount of $1,500,000 for general commercial
       liability and in the amount of $4,000,000 for professional errors and
       omissions liability. Within ten (10) days of Customer's request,
       CrossWorlds shall deliver to Customer either a certificate showing
       CrossWorlds' compliance with this Section or certified copies of all
       insurance policies required herein. Customer shall have the right under
       the insurance policies to thirty (30) days' notice prior to the
       termination of the coverage. CrossWorlds will provide thirty (30) days'
       notice prior to the reduction in the amount or scope of coverage.
       CrossWorlds' furnishing of insurance shall not release CrossWorlds of its
       obligations or liabilities hereunder.

8.4.   Product Warranties. (a) Except as otherwise set forth herein, CrossWorlds
       warrants that (i) for so long as Customer is entitled to Maintenance and
       Support under Section 7 of this Agreement, from the Effective Date, the
       Software will operate in substantial conformity with the Documentation
       and CrossWorlds will, at its own expense, upon receipt of written notice
       from Customer and as Customer's sole and exclusive remedy repair or
       replace the Software under the Maintenance and Support provisions so that
       the Software so operates, and (ii) for ninety (90) days after Customer's
       receipt of the media on which the Software and Documentation are
       distributed, such media will be free from defects in materials and
       workmanship under normal use and CrossWorlds shall, upon notice of
       Customer's warranty claim and as Customer's sole and exclusive remedy,
       replace such media; provided, however, that CrossWorlds shall be relieved
       from any obligations under this Section 8.4 if Customer does not give
       CrossWorlds reasonably prompt written notice of any defect claimed
       hereunder after Customer's first observation of such defect and if such
       delay causes additional degradation of the Software. CrossWorlds makes no
       warranty that all immaterial errors or malfunctions will be corrected.

       (b) All warranties made by CrossWorlds under this Section 8.4 are, and
       all obligations of CrossWorlds shall be, contingent upon Customer's Use
       of the Software in accordance with this Agreement and the Documentation,
       and, to the extent that any of the following cause warranty failure, no
       such warranties or obligations shall apply to any portion of the Software
       that has been (a) installed or operated by Customer in a manner
       materially inconsistent with the provisions of this Agreement and the
       instructions for Use, (b) damaged by (i) negligence or misuse other than
       by CrossWorlds or a party at the direction of CrossWorlds, without the
       written approval of CrossWorlds or (ii) fire, casualty or other external
       causes beyond CrossWorlds' reasonable control, (c) modified, altered, or
       added to by persons other than CrossWorlds or CrossWorlds' authorized
       representative without CrossWorlds' prior written approval (except
       pursuant to the authorized Use of the Tools), (d) modified, altered, or
       added to at Customer's request that causes the Software to deviate from
       the Documentation, and prior to making such request, CrossWorlds gave
       Customer notice that such modification, alteration, or addition will
       cause the Software to deviate from the Documentation, or (e) customized
       by CrossWorlds, Customer or a Third Party Consultant for Customer's use.
       In addition, no such warranties or obligations shall apply to any portion
       of the Software if Customer has failed to incorporate an Update
       previously released and provided by CrossWorlds.

8.5.   Representations and Warranties. CrossWorlds represents and warrants that:

       (a) to the best of its knowledge it possesses all necessary rights and
       authority to license to Customer the Software;

       (b) to the best of CrossWorlds' knowledge, information and belief, no
       Illicit Code is coded or introduced into the Software;

       (c) CrossWorlds is as an organization duly incorporated, validly existing
       and in good standing, and has all requisite corporate power and authority
       to execute, deliver and perform its obligations under this Agreement;

       (d) CrossWorlds is duly licensed, authorized or qualified to do business
       and is in good standing in every jurisdiction in which a license,
       authorization or qualification is required for the ownership or leasing
       of its assets or the transaction of business of the character of this
       transaction except where the failure to be so licensed, authorized or
       qualified would not have a material adverse effect on CrossWorlds'
       ability to fulfill its obligations under this Agreement;

                                    Page 3
<PAGE>

       (e) the execution, delivery and performance of this Agreement have been
       duly authorized by CrossWorlds;

       (f) CrossWorlds has no, and during the term of this Agreement will not
       enter into any, contractual or other obligations to any third party that
       interferes with any rights of Customer hereunder;

       (g) to the best of CrossWorlds' knowledge, the Software does not and will
       not (i) infringe upon the patent, copyright, database right, trademark
       rights or other rights of any third party or (ii) misappropriate the
       trade secret or other intellectual property rights of any third party,
       provided that the warranty stated in this sub-section (g) will not apply
       to infringements or misappropriations that result from a misuse or
       unauthorized modification of the Software by Customer; and

       (h) the Software used by CrossWorlds pursuant to the Agreement is fully
       Year 2000 Compliant (Year 2000 Compliant means that the Software, Tools
       and Third Party Technology, at all times before, on, and after January 1,
       2000, does and will accurately process and handle date and time data
       (including, but not limited to, calculating, comparing and sequencing)
       from, into, and between the twentieth and twenty-first centuries, and the
       years 1999 and 2000, including leap year calculations, provided that all
       other products (e.g., hardware, software and firmware) used in
       combination with the Software properly exchange date data with it.
       Customer's exclusive remedy, and CrossWorlds' sole obligation, for a
       breach of the foregoing warranty shall be for CrossWorlds to use all
       reasonable efforts to expeditiously achieve Year 2000 Compliance.

9.     Limited Warranty, Limitation of Liability and Remedies.

9.1.   Limited Warranty. EXCEPT FOR THE EXPRESS WARRANTIES AND UNDERTAKINGS SET
       FORTH IN THIS AGREEMENT, CROSSWORLDS DISCLAIMS ALL WARRANTIES REGARDING
       THE SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND
       FITNESS FOR A PARTICULAR PURPOSE.

9.2.   Limitation of Liability. Except as otherwise set forth in Section 10, in
       no event shall either party be liable for consequential, incidental or
       punitive loss, damage or expenses (including lost data, lost profits or
       savings) even if it has been advised of their possible existence;
       provided, however, that the foregoing limitations or exculpations of
       liability shall not apply to (a) either party's liability (i) for claims,
       demands, loss, damage or expense relating to bodily injury or death of
       any person or damage to real and/or personal property, or (ii) resulting
       from its gross negligence or willful, wanton, or reckless misconduct; or
       (b) liability under (i) Section 8.2 (Illicit Code), (ii) Sections 8.5(a)
       and 8.5(g) (proprietary rights), and (ii) Section 11 (Confidential
       Information). Both parties' liability under this Agreement for damages
       will not, in any event, exceed the license fees paid by Customer to
       CrossWorlds under this Agreement, except as to gross negligence or
       willful, wanton, or reckless misconduct by either party, in which case
       the breaching party's liability to the other party under this Agreement
       for damages will not, in any event, exceed three (3) times the license
       fees paid by Customer to CrossWorlds under this Agreement.

9.3.   Remedies. Except as expressly provided herein to the contrary, the rights
       and remedies reserved to Customer and CrossWorlds in this Agreement shall
       be cumulative with, and additional to, all other or further remedies
       provided in law or equity.

10.    Intellectual Property Infringement.

10.1.  Third Party Claims. CrossWorlds agrees, at its expense, to indemnify,
       hold harmless and defend Customer from and against any claim, proceeding
       or action asserting that the Software (excluding trademarks of BEA
       Systems and/or BEA WebLogic), in the form provided to Customer hereunder,
       alone and not in combination with any other software or hardware not
       provided by CrossWorlds, directly infringes any United States patent,
       copyright, trade secret or other intellectual property right of a third
       party ("Affected Software"), and CrossWorlds shall pay the damages
       awarded and/or any settlements entered into for such infringement,
       subject to the terms and conditions set forth below. Customer may elect,
       at its expense, to have its own counsel assist in its defense of any such
       action. CrossWorlds' obligations under this Section 10 do not include
       payment for any enhanced damages or attorneys' fees arising out of claims
       of willful infringement made against Customer, unless based on the
       actions or inaction of CrossWorlds. CrossWorlds will not be obligated to
       provide such defense or payment unless: (i) Customer provides CrossWorlds
       with written notice of any such claim within thirty (30) days of receipt
       by Customer of such claim; (ii) Customer allows CrossWorlds to control
       the defense and/or settlement of the proceeding or action with counsel of
       its choice; (iii) CrossWorlds has agreed in writing prior to any
       settlement entered into by Customer to which CrossWorlds shall not
       unreasonably withhold its consent; and (iv) Customer provides CrossWorlds
       with reasonable assistance in connection with such proceeding or action
       at no charge to CrossWorlds for Customer's time. Notwithstanding anything
       to the contrary herein, CrossWorlds shall not enter into a settlement
       without first obtaining Customer's consent, which shall not be
       unreasonably withheld. If Customer's use of the Affected Software is
       enjoined, CrossWorlds will, at its sole discretion and at its own
       expense:

       10.1.1. procure for Customer the right to continue using the Affected
       Software;

       10.1.2. replace the Affected Software with substantially similar
       non-infringing software;

       10.1.3. modify the Affected Software so it will become non-infringing
       without impairing the performance of the Software. If CrossWorlds is
       unable reasonably to do any of the above,

       10.1.4 Customer shall be entitled to terminate this Agreement, obtain
       return of the Affected Software and credit to Customer a portion, if any,
       of the License Fee equal to the amount paid by Customer for the Affected
       Software less one-sixtieth (1/60) thereof for each month or portion
       thereof that this Agreement has been in effect.

10.2.  Exclusions. If a third party brings a claim, action or proceeding for
       infringement against CrossWorlds arising out of (i) CrossWorlds'
       compliance with Customer's designs, specifications or instructions, (ii)
       Customer's use of other than the then-current version of the Software, if
       such infringement would have been avoided by Customer's use of the
       then-current version; or (iii) any modifications or marking of the
       Software not specifically authorized in writing by CrossWorlds or
       pursuant to authorized use of the Tools, then CrossWorlds shall have no
       liability under this Section 10 and Customer shall defend, indemnify and
       hold CrossWorlds harmless from and against such claim, action or
       proceeding provided (i) CrossWorlds provides Customer with written notice
       of any such claim within thirty (30) days of receipt by CrossWorlds of
       such claim; (ii) CrossWorlds allows Customer to control the defense
       and/or settlement of the proceeding or action with counsel of its choice;
       (iii) Customer has agreed in writing prior to any settlement entered into
       by CrossWorlds to which Customer shall not unreasonably withhold its
       consent; and (iv) CrossWorlds provides Customer with reasonable
       assistance in connection with such proceeding or action at no charge to
       CrossWorlds for CrossWorlds' time. Notwithstanding anything to the
       contrary herein, Customer shall not enter into a settlement without first
       obtaining CrossWorlds' consent, which shall not be unreasonably withheld.

10.2.5.Customer's obligations under Section 10.2 do not include payment for any
       enhanced damages or attorneys' fees arising out of claims of willful
       infringement made against CrossWorlds, unless based upon the actions or
       inactions of Customer. Customer will not be obligated to provide such
       defense or payment unless (i) CrossWorlds provides Customer with written
       notice of any such claim within thirty (30) days of receipt by
       CrossWorlds of such claim; (ii) CrossWorlds allows Customer to control
       the defense and/or settlement of the proceeding or action with the
       counsel of its choice; (iii) Customer has agreed in writing prior to any
       settlement entered into by CrossWorlds, to which Customer will not
       unreasonably withhold its consent; and (iv) CrossWorlds provides to
       Customer with reasonable assistance in connection with such proceeding or
       action at no charge to Customer for CrossWorlds' time.

11.    Confidential Information.

11.1.  General. Each party acknowledges that the Confidential Information of the
       other constitutes valuable trade secrets and each party agrees that it
       shall use the other party's Confidential Information solely in accordance
       with the provisions of this Agreement and will not disclose, or permit to
       be disclosed, the same, directly or indirectly, to any third party
       without the disclosing party's prior written consent. Each party agrees
       to exercise due care in protecting the Confidential Information of the
       other party from unauthorized use and disclosure. However, a party bears
       no responsibility for safeguarding the Confidential Information of the
       other party that is publicly available, already in such party's
       possession and not subject to a confidentiality obligation, obtained by
       such party from third parties without restrictions on disclosure,
       independently developed by such party

                                    Page 4
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        without reference to the information of the other party, or required to
        be disclosed by order of a court or other governmental entity.

11.2.   Remedies. In the event of actual or threatened breach of the provisions
        of Section 11.1, the non-breaching party will have no adequate remedy at
        law and will be entitled to immediate and injunctive and other equitable
        relief, without bond and without the necessity of showing actual money
        damages.

12.     Term and Termination.

12.1.   Term. This Agreement will take effect on the Effective Date and
        will remain in force until terminated in accordance with this Agreement.

12.2.   Termination by Customer. Customer may, by written notice to CrossWorlds,
        terminate this Agreement if CrossWorlds is in material breach of any
        term, condition or provision of this Agreement, which breach is not
        cured within thirty (30) days after Customer gives CrossWorlds written
        notice of such breach.

12.3.   Termination by CrossWorlds. CrossWorlds may, by written notice to
        Customer, terminate this Agreement if any of the following events
        ("Termination Events") occur:

12.3.1. Customer fails to pay any amount due CrossWorlds within thirty (30) days
        after CrossWorlds gives Customer written notice of such nonpayment; or

12.3.2. Customer is in material breach of any non-monetary term, condition or
        provision of this Agreement, which breach is not cured within thirty
        (30) days after CrossWorlds gives Customer written notice of such
        breach; or

12.3.3. Customer: (a) terminates or suspends its business; (b) becomes
        insolvent, admits in writing its inability to pay its debts as they
        mature, makes an assignment for the benefit of creditors, or becomes
        subject to direct control of a trustee, receiver or similar authority;
        or (c) becomes subject to any bankruptcy or insolvency proceeding under
        any federal or state statutes or other statutes of the country in which
        it is organized.

        If any Termination Event occurs, termination will become effective
        immediately or on the date set forth in the written notice of
        termination. Termination of this Agreement will not affect the
        provisions regarding Customer's or CrossWorlds' treatment of
        Confidential Information, provisions relating to the payment of amounts
        due, governing law and dispute resolution procedures or provisions
        limiting or disclaiming either party's liability or duty of
        indemnification (so long as the event giving rise to the duty of
        indemnification occurred during the term of the Agreement), which
        provisions will survive termination of this Agreement.

12.4.   Effect of Termination. The later of thirty (30) days after the date of
        termination or discontinuance of this Agreement for any reason
        whatsoever or after the end of any Transition Period (as defined in
        Section 12.5), Customer shall return the Software and all copies except
        for an archival copy of the Software and Documentation, in whole or in
        part, all Documentation relating thereto, and any other Confidential
        Information in its possession that is in tangible form and destroy/erase
        any Confidential Information in electronic form, and CrossWorlds shall
        return all Confidential Information acquired from Customer in its
        possession that is in tangible form and destroy/erase any such
        Confidential Information in electronic form. Customer and CrossWorlds
        shall furnish the other party with a certificate signed by its executive
        officer verifying that the same has been done.

12.5.   Transition Assistance. CrossWorlds acknowledges and agrees that the
        Software provided to Customer and Affiliates hereunder is critical to
        the central mission of Customer and Affiliates. In the event of the
        expiration or other termination of this Agreement, CrossWorlds shall, if
        requested by Customer or an Affiliate, continue the parties' rights and
        obligations hereunder pro rata for one (1) period of 30 days (the
        "Transition Period") and cooperate in good faith with Customer and
        Affiliate and their agents to transition Customer and Affiliates,
        including without limitation, providing, to the extent available,
        applicable requirements, standards, policies, operating procedures and
        other documentation and unwritten information relating to the
        environment affected by the transition out of this Agreement and
        complying with other reasonable requests of Customer and Affiliates (the
        "Transition Assistance Services"). If requested, CrossWorlds shall
        assist Customer and Affiliates in developing a plan which shall specify
        the tasks to be performed by the parties in connection with the
        Transition Assistance Services and a schedule for performance of those
        tasks. Following the Transition Period for a period not to exceed 30
        days thereafter and to the extent not already complied with, CrossWorlds
        shall answer all reasonable and pertinent verbal or written questions
        from Customer or Affiliates regarding the Software and the transition on
        as "as needed" basis and deliver to Customer or Affiliates any remaining
        information and materials of Customer or Affiliates that are in
        CrossWorlds' possession, custody or control. CrossWorlds shall transfer
        or assign, upon Customer's or the Affiliate's request and where
        appropriate, to the extent such rights are available and assignable, any
        third party contracts applicable to the performance of CrossWorlds'
        obligations under the Agreement. CrossWorlds acknowledges and agrees
        that it has an absolute and unconditional obligation to provide Customer
        and Affiliates with Transition Assistance Services at the quality and
        level of performance during the Transition Period that would be required
        during the regular term of the Agreement. In the event that an entity or
        unit of Customer or Affiliates, or the business or part thereof, is sold
        or otherwise divested (the "Divested Entity"), CrossWorlds shall, upon
        request, provide the foregoing Transition Assistance Services to the
        Divested Entity and to the extent that such Divested Entity does not
        qualify as an Affiliate during the first three (3) years of the term of
        this Agreement, CrossWorlds shall not unreasonably withhold CrossWorlds'
        consent to the assignment of the rights under this Agreement to the
        Divested Entity as set forth in Section 13, and provided that such
        Divested Entity shall agree in writing, prior to accessing the Software,
        (i) to enter into an agreement with CrossWorlds containing substantially
        similar terms and conditions as set forth in this Agreement, and (ii)
        CrossWorlds may enforce such written agreement directly against such
        Divested Entity.

13.     Non-assignment/Binding Agreement. Neither this Agreement nor any rights
        under this Agreement may be assigned or otherwise transferred by
        Customer or CrossWorlds, in whole or in part, whether voluntary or by
        operation of law, including by way of sale of assets, merger or
        consolidation, without the prior written consent of the other party,
        which consent will not be unreasonably withheld. Subject to the
        foregoing, this Agreement will be binding upon and will inure to the
        benefit of the parties and their respective successors and assigns.

14.     Notices. Any notice required or permitted under the terms of this
        Agreement or required by law must be in writing and must be: (a)
        delivered in person; (b) sent by first class registered mail, or air
        mail, as appropriate; or (c) sent by overnight air courier, in each case
        properly posted and fully prepaid to the appropriate address set forth
        below. Either party may change its address for notice by notice to the
        other party given in accordance with this Section 13. Notices will be
        considered to have been given at the time of actual delivery in person,
        three (3) business days after deposit in the mail as set forth above, or
        one (1) day after delivery to an overnight air courier service.

        To Customer at:
        Mr. James E. Hackett
        Manager--Purchasing
        Delphi Automotive Systems, LLC
        5725 Delphi Drive
        Troy, MI 48098-2615
        USA

        To CrossWorlds Contract Administrator at:
        577 Airport Blvd., Suite 800
        Burlingame, CA 94010
        USA

15.     Miscellaneous.

15.1.   Force Majeure. Neither party will incur any liability to the other party
        on account of any loss or damage resulting from any delay or failure to
        perform all or any part of this Agreement if such delay or failure is
        caused, in whole or in part, by events, occurrences, or causes beyond
        the control and without negligence of the parties. Such events,
        occurrences, or causes will include, without limitation, acts of God,
        strikes, lockouts, riots, acts of war, earthquake, fire and explosions,
        but the inability to meet financial obligations is expressly excluded.

15.2.   Waiver. Any waiver of the provisions of this Agreement or of a party's
        rights or remedies under this Agreement must be in writing to be
        effective. Failure, neglect, or delay by a party to enforce the
        provisions of this Agreement or its rights or remedies at any time, will
        not be construed and will not be deemed to be a waiver of such party's
        rights under this Agreement and will not in any way affect the validity
        of the whole or any part of this Agreement or prejudice such party's
        right to take subsequent action.

                                    Page 5
<PAGE>

15.3.  Severability. If any term, condition, or provision in this Agreement is
       found to be invalid, unlawful or unenforceable to any extent, the parties
       shall endeavor in good faith to agree to such amendments that will
       preserve, as far as possible, the intentions expressed in this Agreement.
       If the parties fail to agree on such an amendment, such invalid term,
       condition or provision will be severed from the remaining terms,
       conditions and provisions, which will continue to be valid and
       enforceable to the fullest extent permitted by law.

15.4.  Integration. This Agreement (including the Attachments and Appendices and
       any addenda hereto signed by both parties) contains the entire agreement
       of the parties with respect to the subject matter of this Agreement and
       supersedes all previous communications, representations, understandings
       and agreements, either oral or written, between the parties with respect
       to said subject matter, except as provided in Section 1.3 with respect to
       the definition of "Confidential Information."

15.5.  Superseding Terms. No terms, provisions or conditions of any purchase
       order, acknowledgment or other business form that Customer or CrossWorlds
       may use in connection with the acquisition or licensing of the Software
       will have any effect on the rights, duties or obligations of the parties
       under, or otherwise modify, this Agreement, regardless of any failure of
       CrossWorlds or Customer to object to such terms, provisions or
       conditions, unless otherwise agreed in writing by the parties.

15.6.  Amendment. This Agreement may not be amended, except by a writing signed
       by authorized representatives of both parties.

15.7.  Export. Customer may not export or re-export the Software without the
       prior written consent of CrossWorlds and without the appropriate United
       States and foreign government licenses. Customer shall comply fully with
       all then current applicable laws, rules and regulations relating to the
       export of technical data, including, but not limited to any regulations
       of the United States Office of Export Administration and other applicable
       governmental agencies

15.8.  Publicity. Customer acknowledges that CrossWorlds may desire to use its
       name in press releases, product brochures and financial reports
       indicating that Customer is a customer of CrossWorlds, and Customer
       agrees that CrossWorlds may use its name in such a manner; provided,
       however, that Customer may, where commercially reasonable, in its sole
       and absolute discretion, restrict such use in whole or in part.

15.9.  Counterparts. This Agreement may be executed in counterparts, each of
       which so executed will be deemed to be an original and such counterparts
       together will constitute one and the same agreement.

15.10. Governing Law. The rights and obligations of the parties under this
       Agreement shall not be governed by the 1980 U.N. Convention on Contracts
       for the International Sale of Goods; rather, this Agreement shall be
       governed by and construed in accordance with the laws of the State of
       Michigan, without reference to its conflict of laws principles.

15.11. Arbitration. Any controversy or claim arising out of this Agreement shall
       be settled by arbitration in Detroit, Michigan, in accordance with the
       Commercial Arbitration Rules of the American Arbitration Association, and
       judgment upon the award rendered by the arbitrators may be entered in any
       court having jurisdiction thereof. Arbitration shall be conducted by a
       panel of three (3) members, CrossWorlds and Customer each selecting one
       member and the third member, who shall be chairman, selected by agreement
       between the other two members. The chairman shall be an attorney-at-law,
       and the other members shall have a background or training in computer
       law, computer science, or marketing of computer products. Notwithstanding
       the foregoing, neither party shall be precluded from seeking equitable
       relief, and may invoke the jurisdiction of any competent court, to remedy
       or prevent violation of any provision relating to payment, refund,
       Confidential Information or the intellectual property of CrossWorlds or
       its suppliers.




          IN WITNESS WHEREOF, duly authorized representatives of the parties
          have executed this Agreement.

          CrossWorlds Software, Inc.                Customer

          /s/ Mark R. Kent                          /s/ James E. Hackett
          -------------------------------           ---------------------------
          Authorized Signature                      Authorized Signature

          Mark R. Kent                              James E. Hackett
          -------------------------------           ---------------------------
          Name                                      Name

          12/10/99                                  12/21/99
          -------------------------------           ---------------------------
          Date                                      Date


                                    Page 6
<PAGE>

                                 ATTACHMENT B
                                      to
              CROSSWORLDS SOFTWARE AND SUPPORT LICENSE AGREEMENT



SUPPORT RESPONSE SCHEDULE

CrossWorlds Customer Support will make commercially reasonable efforts to
respond to error reports according to the following schedule:

- -------------------------------------------------------------------------------
Customer-Assigned Error     Response Time            Patch/Update
Classification
- -------------------------------------------------------------------------------
Urgent: System down or      1 business hour          Continuous effort until
data corruption                                      patch is delivered
- -------------------------------------------------------------------------------
High Impact: Major          4 business hours         Continuous effort until
function is disabled                                 patch is delivered.
                                                     Prioritized after urgent.
- -------------------------------------------------------------------------------
Medium Impact:              8 business hours         Monthly
Non-essential function is
disabled
- -------------------------------------------------------------------------------
Low Impact: All other       7 business days          On a selected basis
problem reports
- -------------------------------------------------------------------------------

The Customer must supply a reproducible problem for schedule to apply.
Non-reproducible errors will be addressed by reasonable efforts, but shall not
be bound by the above schedule.



                                    Page 7
<PAGE>

                        THIRD PARTY TECHNOLOGY APPENDIX
                                      to
              CROSSWORLDS SOFTWARE AND SUPPORT LICENSE AGREEMENT


The following terms and conditions of this Third Party Technology Appendix
("Appendix") shall be included in the Agreement:

Visigenics

1) For all Visigenics products embedded within the Software, Customer will not
decompile, disassemble or otherwise reverse engineer the Visigenic product.
2) Customer may use the licensed Visigenic software on a designated
server/processor for each license the Customer acquires. The total number of
server/processors may not exceed the number of licenses acquired.
3) The Visigenic product is not designed or licensed for use in hazardous
environments requiring fail-safe controls, including without limitation
operation of nuclear facilities, aircraft navigation or communication systems,
air traffic control, and life support or weapons systems. Visigenic specifically
disclaims any express or implied warranty of fitness for such purposes.

TSI

1) For all TSI products embedded within the Software, Customer may not (a)
reverse-compile, disassemble or translate the TSI products; or (b) disclose or
use the TSI products outside the scope of the embedded license.

WebLogic Software

For all WebLogic Software bundled with the CrossWorlds Products, Customer may
not decompile, decipher, disassemble, reverse engineer or otherwise decrypt the
WebLogic Software.

IBM MQ Series

For the IBM Products bundled with the CrossWorlds Products described in the
Agreement: (a) the IBM Products cannot be further copied or transferred except
as noted herein; and (b) the Customer may not reverse assembly, reverse compile,
or otherwise translate any of the IBM Products; and (c) the IBM Product is
copyrighted and licensed (not sold) and title to the IBM Products is not
transferred; and (d) the owner of the IBM Products "DISCLAIMS ALL WARRANTIES
WITH RESPECT TO THE USE OF THE IBM PRODUCT(S) INCLUDING (WITHOUT LIMITATION) ANY
WARRANTIES OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE"; AND (e) the
owner of the IBM Products liability is limited to the amount paid by the
Customer for the IBM Products.

Licenses for Third-Party Technology

The Software may require third-party technology ("Third-Party Technology") which
may be licensed through CrossWorlds (the "Runtime License") or directly as a
full license from a third-party licensor approved by CrossWorlds ("Full
License") and such licenses shall be specified in Attachment A. Such Full
License shall be restricted to such extent required to implement those
restrictions imposed on Customer directly by such third-party licensor. The
Agreement shall be suspended automatically if, for any reason: (a) Customer
fails to obtain or maintain a Runtime License or Full License; or (b) Customer's
Runtime License or Full License expires or terminates prior to the termination
of the Agreement. Such suspension shall remain in effect until (a) and/or (b) in
the previous sentence has/have been rectified and written notice to that effect
given by Customer to CrossWorlds. CROSSWORLDS MAKES NO REPRESENTATIONS OR
WARRANTIES AS TO THE THIRD-PARTY TECHNOLOGY OR ITS OPERATION. Third Party
Technology licensed through CrossWorlds is subject to all the terms and
conditions of the Agreement that apply to the Software except where specifically
indicated otherwise. In the event of any conflict between this Third Party
Technology Appendix and the Agreement, this Third Party Technology Appendix
shall govern.

CrossWorlds Software, Inc.                     Customer

   /s/ Mark R. Kent                                /s/ James E. Hackett
- ---------------------------------              ---------------------------------
Authorized Signature                           Authorized Signature

Mark R. Kent                                   James E. Hackett
- ---------------------------------              ---------------------------------
Name                                           Name

12/01/99                                       12/21/99
- ---------------------------------              ---------------------------------
Date                                           Date



                                    Page 8
<PAGE>

              CROSSWORLDS SOFTWARE AND SUPPORT LICENSE AGREEMENT

                                 ATTACHMENT A

Environment:                      HP
Type/Model No.:
Operating System - NT or UNIX:    NT
Software Version:                 2.0.1
Third Party Consultant:

Site(s):  The Initial Sites within the Enterprise (as defined below) are the
          following: Chassis, Saginaw, Interior, Delphi E, Aftermarket Group,
          Delco, Packard, and Thermal.
Customer shall provide thirty (30) days written notice to CrossWorlds before
adding any additional implementations and the Site locations for such
implementations.

All references in the Agreement to the term "Site" shall incorporate the
following definition of "Enterprise" for the purposes of this Attachment A.
"Enterprise" is hereby defined as Customer (including all current divisions and
future successors of those divisions) and all Affiliates for which
implementation of the Software has commenced and the Software has been installed
during the three (3) year period following the Effective Date of this Agreement
(the "Initial Period"). The licensing rights granted under this Agreement are
perpetual, fully paid-up and royalty free (and as such, shall not terminate at
the end of the Initial Period) to all entities comprising the Enterprise so long
as Customer has fully paid the License Fee set forth on this Attachment A (the
"Enterprise License", which includes the right to make a reasonable number of
copies for such implementations of the Software subject to the terms and
conditions of this Agreement). Customer divisions and any affiliates for which
implementation has not commenced or the Software has not been installed during
the Initial Period shall not be included within the scope of the Enterprise
License, and if Customer requests that a license to the Software be granted to
any such entities, the parties shall negotiate the terms of such license in good
faith and expeditiously. Customer shall notify CrossWorlds in writing within
thirty days (30) upon any change to the total number of copies of the Server
Software (as defined below) that are in use by Customer, and Customer shall have
thirty (30) days after receipt of written notice from CrossWorlds to cure its
failure to so timely notify. Sixty (60) days prior to the end of the Initial
Period, the parties shall negotiate in good faith any new terms to or renewal of
the Agreement.

Net License Fees:  [*] (the "License Fee")
Maintenance Fees first year: [*]; second year: [*]; third year:
[*].
Customer shall pay fees due hereunder in accordance with its Multilateral
Netting System ("MNS-2"), which provides on average that payment shall be on the
second day of the second month following the shipment of product or receipt of
services.

1.  Software licensed to Customer pursuant to the above-referenced Agreement
    consists of the following Software which is to be installed on the
    Environment at the specified Site(s).

    Software Description                           Total Servers at all Sites

    Server Software:
    CrossWorlds Interchange Server                 Enterprise License
    (Each Server includes a maximum of one
    production and two non-production Servers)

                                                   Total Quantities at all Sites

    Connectors:
    SAP                                            Enterprise License
    ODBC Connector                                 Enterprise License
    JText                                          Enterprise License
    Oracle Database Connector                      Enterprise License

    Collaborations:
    Customer Manager                               Enterprise License
    Contact Manager                                Enterprise License
    BOM Manager                                    Enterprise License
    Item Manager                                   Enterprise License
    Installed Product                              Enterprise License
    Service Contracts                              Enterprise License
    Inventory Level                                Enterprise License
    Inventory Adjustments (Goods Receipt)          Enterprise License
    Department Manager                             Enterprise License
    Employee Manager                               Enterprise License
    Invoice Generation                             Enterprise License
    Purchase Order Processing                      Enterprise License
    Sales Order Status                             Enterprise License
    Vendor Manager                                 Enterprise License
    Price List Manager                             Enterprise License
    AR Invoice                                     Enterprise License
    Customer Credit Status                         Enterprise License
    GL Movement                                    Enterprise License

[*] Certain confidential information on this page has been omitted and filed
    separately with the Securities and Exchange Commission.
<PAGE>

   Software Description                              Number of Development Users

   Tools:
   CrossWorlds Designer                              Enterprise License

   Third Party Technology:

   Third Party Licenses provided by CrossWorlds/1/:
   [X] Visigenics Visibroker
   [X] IBM MQ Series
   [_] IBM MQ Series Integrator
   [X] WebLogic JDBC Driver
   [_] Mercator ERP Event Server (combines former Execution Engine and ODBC
       Connectivity)
   [_] Mercator ERP Integration Station (formerly Authoring System)

   Third Party Licenses provided by Vendor if applicable/2/:
   Oracle Database
   Oracle Programmer 2000
   Oracle SQL *Plus

2. Maintenance Services shall begin upon the Effective Date of the Agreement.

3. Within thirty (30) days after the Effective Date of the Agreement CrossWorlds
   ("CW") will demonstrate the utility of its software by completing two initial
   interfaces.
______INITIALS

These interfaces are:

           1. API (Annual Physical Inventory) Interface

           Step 1: CW will use its SAP Connector to retrieve data from a
           Delphi-provided custom SAP IDOC into a CW Business Object. CW will
           transform the data values in this business object according to
           Delphi-provided transformation rules. During this transformation CW
           will perform any necessary code conversions by accessing tables in
           the CW CrossReference database (code conversion values to be provided
           by Delphi). After transformation, CW will send the converted business
           object to the CW Jtext Connector. CW will configure the Jtext
           connector's Dynamic Formatter to convert the business object into an
           ASCII Flat file which meets Delphi-provided file-format
           specifications. The resulting flat file will be delivered to a
           specified subdirectory on any Delphi-designated MS Windows file
           system (appropriate network access and security clearance to be
           provided by Delphi).

__________INITIALS

           Step 2: The CW Jtext connector will be configured to poll for the
           presence of a 'response' file in a designated subdirectory. When an
           appropriately named file (containing Annual Physical Inventory count
           information) is detected, the Jtext connector will build a CW
           Business Object Incorporating the data from the flat file. CW will
           transform the data values in this business object according to
           Delphi-provided transformation rules. During this transformation
           CrossWorlds will perform any necessary code conversions by assessing
           code conversion tables in the CW CrossReference database (code
           conversion values to be provided by Delphi). After transformation, CW
           will send the converted business object to the CW SAP Connector. CW
           will configure the SAP Connector to deliver the values in the
           business object to a Delphi-developed custom SAP IDOC. The result
           will be the update of inventory count values in the Delphi SAP
           system.

__________INITIALS

           2. Lockbox Interface
           The CW Jtext connector will be configured to poll for the presence of
           a Cash Receipts flat file in a designated subdirectory. When an
           appropriately named file (containing A/R Cash Receipts data) is
           detected, the Jtext connector will build a CW Business Object
           Incorporating the data from the flat file. CW will transform the data
           values in this business object according to Delphi-provided
           transformation rules. During this transformation CrossWorlds will
           perform any necessary code conversions by accessing code conversion
           tables in the CW CrossReference database (code conversion values to
           be provided by Delphi). After transformation, CW will send the
           converted business object to the CW SAP Connector. CW will configure
           the SAP Connector to deliver the values in the business object to a
           standard SAP IDOC. The result will be the posting of Cash Receipts
           Information in the Delphi SAP system.

__________INITIALS

3. Acceptance Test

   [*]

- ---------------------------------
/1/ See Third Party Technology Appendix
PR\301822\1

[*] Certain confidential information on this page has been omitted and filed
    separately with the Securities and Exchange Commission.
<PAGE>

[*]

4. [*], CW will immediately begin development of the TMS BOM interface. This
interface will involve moving complex manufacturing Bill of Material Information
from Delphi's SAP system to General Motors' Tax Management System.

__________INITIALS

The functional requirements for this interface include:
 .  Assessment whether the currently provided Delphi-developed custom SAP
   function modules populate the custom SAP IDOC efficiently.
 .  Determination as to whether the assessment warrants either (a) modifications
   to the relevant SAP ABAP code or (b) a complete rewrite of this code. If
   warranted, CW resources will provide these modifications of rewrites as
   required
 .  Creation of a custom CW collaboration and required custom business objects
 .  Creation of custom CW maps which will spawn two destination business objects
   (each holding all required source information, but configured differently)
   1.  BusObj1 will be designed as appropriate to meet the file format
       specifications required by the EDS Gateway. (EDS Gateway to perform
       required Packing and EBCDC conversion)
   2.  BusObj2 will be designed as appropriate to meet the file format
       specifications of the General Motors' Tax Management System
 .  Delivery of both business objects to instances of the CW Jtext connector
   which will build the appropriate flat files
 .  If necessary (for creation of the flat file capable of being imported
   directly by the GM Tax Management System) CW will provide Packing and EBCDC
   conversion capabilities through a custom Dynamic Formatter used by the CW
   Jtext connector.

__________INITIALS

IN WITNESS WHEREOF, duly authorized representatives of the parties have
executed this Attachment A to the CrossWorlds Software and Support License
Agreement.

CrossWorlds Software, Inc.                    Customer

/s/ Mark R. Kent                              /s/ James E. Hackett
- --------------------------                    -------------------------
Authorized Signature                          Authorized Signature

Mark R. Kent                                  James E. Hackett
- --------------------------                    -------------------------
Name                                          Name

12/10/99                                      12/21/99
- --------------------------                    -------------------------
Date                                          Date

PR\301822\1

[*] Certain confidential information on this page has been omitted and filed
    separately with the Securities and Exchange Commission.

<PAGE>

                                                                   EXHIBIT 10.16

- --------------------------------------------------------------------------------


                           CROSSROADS SOFTWARE, INC.

                          LOAN AND SECURITY AGREEMENT

- --------------------------------------------------------------------------------
<PAGE>

                               TABLE OF CONTENTS

<TABLE>
<S>                                                                 <C>
1.  DEFINITIONS AND CONSTRUCTION..................................   1
    1.1  Definitions..............................................   1
    1.2  Accounting Terms.........................................   6

2.  LOAN AND TERMS OF PAYMENT.....................................   7
    2.1  Equipment and Letter of Credit Facilities................   7
         2.1.1  Equipment Facility................................   7
         2.1.2  Letter of Credit Facility.........................   7
    2.2  Interest Rates, Payments, and Calculations...............   8
    2.3  Crediting Payments.......................................   8
    2.4  Fees.....................................................   8
    2.5  Additional Costs.........................................   9
    2.6  Term.....................................................   9

3.  CONDITIONS OF LOANS...........................................  10
    3.1  Conditions Precedent to Initial Advance..................  10
    3.1  Conditions Precedent to All Advances.....................  10

4.  CREATION OF SECURITY INTEREST.................................  10
    4.1  Grant of Security Interest...............................  10
    4.2  Delivery of Additional Document Required.................  11
    4.3  Right to Inspect.........................................  11

5.  REPRESENTATIONS AND WARRANTIES................................  11
    5.1  Due Organization and Qualification.......................  11
    5.2  Due Authorization; No Conflict...........................  11
    5.3  No Prior Encumbrances....................................  11
    5.4  Bona Fide Accounts.......................................  11
    5.5  Merchantable Inventory...................................  11
    5.6  Name; Location of Chief Executive Office.................  11
    5.7  Litigation...............................................  11
    5.8  No Material Adverse Change in Financial Statements.......  11
    5.9  Solvency.................................................  12
    5.10 Regulatory Compliance....................................  12
    5.11 Environmental Condition..................................  12
    5.12 Taxes....................................................  12
    5.13 Subsidiaries.............................................  12
    5.14 Government Consents......................................  12
    5.15 Full Disclosure..........................................  12

6.  AFFIRMATIVE COVENANTS.........................................  13
    6.1  Good Standing............................................  13
    6.2  Government Compliance....................................  13
    6.3  Financial Statements, Reports, Certificates..............  13
    6.4  Inventory; Returns.......................................  13
    6.5  Taxes....................................................  13
    6.6  Insurance................................................  14
    6.7  Principal Depository.....................................  14
    6.8  Quick Ratio..............................................  14
    6.9  Liquidity................................................  14
</TABLE>
<PAGE>

     6.10.  Tangible Net Worth.............................................. 14
     6.11.  Further Assurances.............................................. 14

7.   NEGATIVE COVENANTS..................................................... 14
     7.1.   Dispositions.................................................... 14
     7.2.   Change in Business.............................................. 15
     7.3.   Mergers or Acquisitions......................................... 15
     7.4.   Indebtedness.................................................... 15
     7.5.   Encumbrances.................................................... 15
     7.6.   Distributions................................................... 15
     7.7.   Investments..................................................... 15
     7.8.   Transactions with Affiliates.................................... 15
     7.9.   Subordinated Debt............................................... 15
     7.10.  Inventory....................................................... 15
     7.11.  Compliance...................................................... 16

8.   EVENTS OF DEFAULT...................................................... 16
     8.1.   Payment Default................................................. 16
     8.2.   Covenant Default................................................ 16
     8.3.   Material Adverse Change......................................... 16
     8.4.   Attachment...................................................... 16
     8.5.   Insolvency...................................................... 17
     8.6.   Other Agreements................................................ 17
     8.7.   Subordinated Debt .............................................. 17
     8.8.   Judgments....................................................... 17
     8.9.   Misrepresentations.............................................. 17

9.   BANK'S RIGHTS AND REMEDIES............................................. 17
     9.1.   Rights and Remedies............................................. 17
     9.2.   Power of Attorney............................................... 18
     9.3.   Accounts Collection............................................. 18
     9.4.   Bank Expenses................................................... 18
     9.5.   Bank's Liability for Collateral................................. 19
     9.6.   Remedies Cumulative............................................. 19
     9.7.   Demand; Protest................................................. 19

10.  NOTICES................................................................ 19

11.  CHOICE OF LAW AND VENUE; JURY TRIAL WAIVER............................. 20

12.  GENERAL PROVISIONS..................................................... 20
     12.1.  Successors and Assigns.......................................... 20
     12.2.  Indemnification................................................. 20
     12.3.  Time of Essence................................................. 20
     12.4.  Severability of Provisions...................................... 20
     12.5.  Amendments in Writing, Integration.............................. 20
     12.6.  Counterparts.................................................... 20
     12.7.  Survival........................................................ 20
     12.8.  Confidentiality................................................. 21









<PAGE>

     This LOAN AND SECURITY AGREEMENT is entered into as of December 10, 1996 by
and between SILICON VALLEY BANK ("Bank") and CROSSROADS SOFTWARE, INC,
("Borrower").

                                   RECITALS
                                   --------

     Borrower wishes to obtain credit from time to time from Bank, and Bank
desires to extend credit to Borrower. This Agreement sets forth the terms on
which Bank will advance credit to Borrower, and Borrower will repay the amounts
owing to Bank.

                                   AGREEMENT
                                   ---------

     The parties agree as follows:

     1.   DEFINITIONS AND CONSTRUCTION
          ----------------------------

          1.1. Definitions. As used in this Agreement, the following terms shall
               -----------
have the following definitions:

               "Accounts" means all presently existing and hereafter arising
accounts, contract rights, and all other forms of obligations owing to Borrower
arising out of the sale or lease of goods (including, without limitation, the
licensing of software and other technology) or the rendering of services by
Borrower, whether or not earned, by performance, and any and all credit
insurance, guaranties, and other security therefor, as well as all merchandise
returned to or reclaimed by Borrower and Borrower's Books relating to any of the
foregoing

               "Advance" or "Advances" means an advance under the Equipment
Loan Facility or the Letter Credit Facility.

               "Affiliate" means, with respect to any Person, any Person that
owns or controls directly or indirectly such Person, any Person that controls or
is controlled by or is under common control with such Person, and each of such
Person's senior executive officers, directors and partners.

               "Bank Expenses" means all: reasonable costs or expenses
(including reasonable attorneys' fees and expenses) incurred in connection with
the preparation, negotiation, administration, and enforcement of the Loan
Documents; and Bank's reasonable attorneys' fees and expenses incurred in
amending, enforcing or defending the Loan Documents, whether or not suit is
brought.


               "Borrower's Books" means all of Borrower's books and records
including: ledgers; records concerning Borrower's assets or liabilities, the
Collateral, business operations or financial condition; and all computer
programs, or tape files, and the equipment, containing such information, if such
equipment is necessary for review of such information.

               "Business Day" means any day that is not a Saturday, Sunday, or
other day on which banks in the State of California are authorized or required
to close.


               "Closing Date" means the date the conditions precedent set forth
in Section 3 are satisfied.

               "Code" means the California Uniform Commercial Code.

               "Collateral" means the property, described on Exhibit A attached
                                                             ---------
hereto.
<PAGE>

               "Committed Loan Amount" means Three Hundred Fifty Thousand
Dollars ($350,000).


               "Contingent Obligation" means, as applied to any Person, any
direct or indirect liability, contingent or otherwise, of that Person with
respect to (i) any indebtedness, lease, dividend, letter of credit or other
obligation of another, including, without limitation, any such obligation
directly or indirectly guaranteed, endorsed, co-made or discounted or sold with
recourse by that Person, or in respect of which that Person is otherwise
directly or indirectly liable; (ii) any obligations with respect to undrawn
letters of credit issued for the account of that Person; and (iii) all
obligations arising under any interest rate, currency or commodity swap
agreement, interest rate cap agreement, interest rate collar agreement, or other
agreement or arrangement designated to protect a Person against fluctuation in
interest rates, currency exchange rates or commodity prices; provided, however,
that the term "Contingent Obligation" shall not include endorsements for
collection or deposit in the ordinary course of business. The amount of any
Contingent Obligation shall be deemed to be an amount equal to the stated or
determined amount of the primary obligation in respect of which such Contingent
Obligation is made or, if not stated or determinable, the maximum reasonably
anticipated liability in respect thereof as determined by such Person in good
faith; provided, however, that such amount shall not in any event exceed the
maximum amount of the obligations under the guarantee or other support
arrangement.

               "Current Liabilities" means, as of any applicable date, all
amounts that should, in accordance with GAAP, be included as current liabilities
on the consolidated balance sheet of Borrower and its Subsidiaries, as at such
date, plus, to the extent not already included therein, all outstanding Advances
made under this Agreement, including all Indebtedness that is payable upon
demand or within one year from the date of determination thereof unless such
Indebtedness renewable or extendable at the option of Borrower or any Subsidiary
to a date more than one year from the date of determination, but excluding
Subordinated Debt.

               "Daily Balance" means the amount of the Obligations owed at the
end of a given day.

               "Eligible Equipment" means computer equipment, office equipment
and other machines, equipment and software licenses as approved by Bank in its
sole discretion (i) in which the Bank has a valid perfected first priority
security interest and (ii) delivered to Borrower by the manufacturer or vendor
after or upon June 30, 1996, which equipment is new and has not previously been
used by any Person.

               "Equipment" means all present and future machinery, equipment,
tenant improvements, furniture, fixtures, vehicles, tools, parts and attachments
in which Borrower has any interest.

               "Equipment Availability Date" means September 9, 1997.

               "Equipment Facility" means the facility under which Borrower may
request Bank to issue cash advances, as specified in Section 2.1.1 hereof.

               "Equipment Facility Maturity Date" means the date immediately
preceding the third anniversary of the Equipment Availability Date.

               "ERISA" means the Employment Retirement Income Security Act of
1974, as amended, and the regulations thereunder.
<PAGE>

               "GAAP" means generally accepted accounting principles as in
effect from time to time.

               "Indebtedness" means (a) all indebtedness for borrowed money or
the deferred purchase price of property or services including without limitation
reimbursement and other obligations with respect to surety bonds and letters of
credit, (b) all obligations evidenced by notes, bonds, debentures or similar
instruments, (c) all capital lease obligations and (d) all Contingent
Obligations.

               "Insolvency Proceeding" means any proceeding commenced by or
against any person or entity under any provision of the United States Bankruptcy
Code, as amended, or under any other bankruptcy or insolvency law, including
assignments for the benefit of creditors, formal or informal moratoria,
compositions, extension generally with its creditors, or proceedings seeking
reorganization, arrangement, or other relief.

               "Inventory" means all present and future inventory in which
Borrower has any interest, including merchandise, raw materials, parts,
supplies, packing and shipping materials, work in process and finished products
intended for sale or lease or to be furnished under a contract of service, of
every kind and description now or at any time hereafter owned by or in the
custody or possession, actual or constructive, of Borrower, including such
inventory as is temporarily out of its custody or possession or in transit and
including any returns upon any accounts or other proceeds, including insurance
proceeds, resulting from the sale or disposition of any of the foregoing and any
documents of title representing any of the above, and Borrower's Books relating
to any of the foregoing.

               "Investment" means any beneficial ownership of (including stock,
partnership interest or other securities) any Person, or any loan, advance or
capital contribution to any Person.

               "IRC" means the Internal Revenue Code of 1986, as amended, and
the regulations thereunder.

               "Letter of Credit" has the meaning set forth in Section 2.1.2
herein.

               "Letter of Credit Facility" means the facility under which
Borrower may request Bank to issue a standby letter of credit, as specified in
Section 2.1.2 hereof.

               "Letter of Credit Facility Maturity Date" means the date
immediately proceeding the first anniversary of the Closing Date.

               "Lien" means any mortgage, lien, deed of trust, charge, pledge,
security interest or other encumbrance.

               "Loan Documents" means, collectively, this Agreement, any note or
notes executed by Borrower, and any other agreement entered into between
Borrower and Bank in connection with this Agreement, all as amended or extended
from time to time.

               "Material Adverse Effect" means a material adverse effect on (i)
the business operations or condition (financial or otherwise) of Borrower and
its Subsidiaries taken as a whole or (ii) the ability of Borrower to repay the
Obligations or otherwise perform its obligations under the Loan Documents.

               "Negotiable Collateral" means all of Borrower's present and
future letters of credit of which it is a beneficiary, notes, drafts,
instruments, securities, documents of title, and chattel paper, and Borrower's
Books relating to any of the foregoing.
<PAGE>

               "Obligations" means all debt, principal, interest, Bank Expenses
and other amounts owed to Bank by Borrower pursuant to this Agreement or any
other agreement, whether absolute or contingent, due or to become due, now
existing or hereafter arising, including any interest that accrues after the
commencement of an Insolvency Proceeding and including any debt, liability, or
obligation owing from Borrower to others that Bank may have obtained by
assignment or otherwise.

               "Periodic Payments" means all Installments or similar recurring
payments that Borrower may now or hereafter become obligated to pay to Bank
pursuant to the terms and provisions of any instrument, or agreement now or
hereafter in existence between Borrower and Bank.

               "Permitted Indebtedness" means:

               (a)  Indebtedness of Borrower in favor of Bank arising under this
Agreement or any other Loan Document;

               (b)  Indebtedness existing on the date of this Agreement and
disclosed in the Schedule;

               (c)  Indebtedness to trade creditors incurred in the ordinary
course of business;

               (d)  Subordinated Debt;

               (e)  Other Indebtedness, including capital leases, in an
aggregate amount not to exceed $50,000 at any time outstanding and

               (f)  Indebtedness of Borrower to or from any Subsidiary, and
Indebtedness of any Subsidiary to or from another Subsidiary.

               "Permitted Investment" means:

               (a)  Investments existing on the date of this Agreement disclosed
in the Schedule;

               (b)  (i) marketable direct obligations issued or unconditionally
guaranteed by the United States of America or any agency or any State thereof
maturing within one (1) year from the date of acquisition thereof, (ii)
commercial paper maturing no more than one (1) year from the date of creation
thereof and currently having the highest rating obtainable from either Standard
& Poor's Corporation or Moody's Investors Service, Inc., and (iii) certificates
of deposit maturing no more than one (1) year from the date of investment
therein issued by Bank;

               (c)  Investments consisting of the endorsement of negotiable
instruments for deposit or collection or any similar transaction in the
ordinary, course of business;

               (d)  Investments (whether consisting of the purchase of
securities, loans, capital contributions or otherwise) of Subsidiaries in and to
other Subsidiaries or in Borrower;

               (e)  Investments consisting of (i) compensation of employees,
officers and directors of Borrower or its Subsidiaries, (ii) travel advances,
employee relocation loans and other employee, officer or director loans and
advances in the ordinary course of business, and (iii) loans to employees,
officers or directors relating to the purchase of equity securities of Borrower
or its Subsidiaries pursuant to employee stock purchase plans or agreements
approved by Borrower's Board of Directors;

<PAGE>

               (f)  Investments consisting of notes receivable or prepaid
royalties and other credit extensions to customers and suppliers who are not
Affiliates in the ordinary course of business; and

               (g)  Deposit accounts of Borrower and its Subsidiaries maintained
in the ordinary course of business.

               "Permitted Liens" means the following:

               (a)  Any Liens existing on the date of this Agreement and
disclosed in the Schedule or arising under this Agreement or the other Loan
Documents;

               (b)  Liens for taxes, fees, assessments or other governmental
charges or levies, either not delinquent or being contested in good faith by
appropriate proceedings, provided the same have no priority over any of Bank's
                         --------
security interests;

               (c)  Liens (i) upon or in any Equipment acquired or held by
Borrower or any of its Subsidiaries to secure the purchase price of such
Equipment or indebtedness incurred solely for the purpose of financing the
acquisition of such Equipment, or (ii) existing on such Equipment at the time of
its acquisition, provided that the Lien is confined solely to the property so
                 --------
acquired and improvements thereon, and the proceeds of such equipment; provided
                                                                       --------
further that such Equipment is not Equipment financed under this Agreement;
- -------

               (d)  Liens to secure payment of worker's compensation, employment
insurance, old-age pensions or other social security obligations of Borrower in
the ordinary course of business;

               (e)  Liens on equipment leased by Borrower or any Subsidiary
pursuant to an operating or capital lease in the ordinary course of business
(including proceeds thereof and accessions thereto) incurred solely for the
purpose of financing the lease of such equipment;

               (f)  Lease and subleases, and licenses and sublicenses, granted
to others in the ordinary course of Borrower's business not interfering in any
material respect with the business of Borrower and its Subsidiaries taken as a
whole, any interest or title of a lessor, licensor or under any lease or
license;

               (g)  Liens on assets (including the proceeds thereof and
accessions thereto) that existed at the time such assets were acquired by
Borrower or any Subsidiary (including Liens on assets of any corporation that
existed at the time it became or becomes a Subsidiary); provided that such Liens
are not granted in contemplation of or in connection with the acquisition of
such asset by Borrower or a Subsidiary;

               (h)  Liens arising from judgments, decrees or attachments in
circumstances not constituting an Event of Default under Section 8.8;

               (i)  Easements, reservations, rights-of-way, restrictions, minor
defects or irregularities in title and other similar charges or encumbrances
affecting real property not constituting a Material Adverse Effect;

               (j)  Liens in favor of customs and revenue authorities arising as
a matter of law to secure payments of customs duties in connection with the
importation of goods;

               (k)  Liens which constitute rights of set-off of a customary,
nature or banker's Liens with respect to amounts on deposit, whether arising by
operation of law or by contract,
<PAGE>

in connection with arrangements entered into with banks in the ordinary course
of business provided such Liens shall not be prior to the Lien of Bank; and

               (l)  Liens incurred in connection with the extension, renewal or
refinancing of the indebtedness secured by Liens of the type described in
clauses (a) and (b) above, provided that any extension, renewal or replacement
                           --------
Lien shall be limited to the property encumbered by the existing Lien and the
principal amount of the indebtedness being extended, renewed or refinanced does
not increase.

               "Person" means any individual, sole proprietorship, partnership,
limited liability company, joint venture, trust, unincorporated organization,
association, corporation, institution, public benefit corporation, firm, joint
stock company, estate, entity or governmental agency.

               "Prime Rate" means the variable rate of interest, per annum, most
recently announced by Bank, as its "prime rate," whether or not such announced
rate is the lowest rate available from Bank.

               "Quick Assets" means, at any date as of which the amount thereof
shall be determined, the consolidated cash, cash-equivalents, accounts
receivable and investments, with maturities not to exceed 90 days, of Borrower
and its Subsidiaries determined in accordance with GAAP.

               "Responsible Officer" means each of the Chief Executive Officer,
the Chief Financial Officer and the Controller of Borrower.

               "Schedule" means the schedule of exceptions attached hereto, if
any.

               "Subordinated Debt" means any debt incurred by Borrower that is
subordinated to the debt owing by Borrower to Bank on terms acceptable to Bank
(and identified as being such by Borrower and Bank).

               "Subsidiary" means any corporation or partnership in which (i)
any general partnership interest or (ii) more than 50% of the stock of which by
the terms thereof ordinary, voting power to elect the Board of Directors,
managers or trustees of the entity shall, at the time as of which any
determination is being made, be owned by Borrower, either directly or through an
Affiliate.

               "Tangible Net Worth" means at any date as of which the amount
thereof shall be determined, the consolidated total assets of Borrower and its
Subsidiaries minus, without duplication, (i) the sum of any amounts attributable
             -----
to (a) goodwill, (b) intangible items such as unamortized debt discount and
expense, patents, trade and service marks and names, copyrights and research and
development expenses except prepaid expenses, and (c) all reserves not already
deducted from assets, and (ii) Total Liabilities.
                      ---

               "Total Liabilities" means at any date as of which the amount
thereof shall be determined, all obligations that should, in accordance with
GAAP be classified as liabilities on the consolidated balance sheet of Borrower,
including in any event all Indebtedness, but specifically excluding Subordinated
Debt.

          1.2. Accounting Terms. All accounting terms not specifically defined
               ----------------
herein shall be construed in accordance with GAAP and all calculations made
hereunder shall be made in accordance with GAAP. When used hereto, the terms
"financial statements" shall include the notes and schedules thereto.
<PAGE>

     2.   LOAN AND TERMS OF PAYMENT
          -------------------------

          2.1  Equipment and Letter of Credit Facilities.
               -----------------------------------------

               2.1.1  Equipment Facility.
                      ------------------

                      (a)  Subject to and upon the terms and conditions of this
Agreement, Bank agrees at any time from the date hereof through the Equipment
Availability Date, to make Advances under the Equipment Facility to Borrower in
an aggregate principal amount of up to the Committed Loan Amount. On the date of
each such Advance, Borrower shall provide invoices and other documents as
requested by Bank, in form and content satisfactory to Bank, demonstrating that
the Advances then outstanding under the Equipment Facility (A) shall be used to
finance or refinance, as the case may be, Eligible Equipment, and (B) (i) shall
not exceed one hundred percent (100%) of the cost of such Eligible Equipment,
excluding any and all installation, freight or warranty expenses or sales taxes
and (ii) that no more than twenty-five percent (25%) of the value of such
Eligible Equipment for each such Advance is comprised of software licenses,
leasehold improvements or other soft costs. Amounts borrower pursuant to this
Section 2.1.1 may not be reborrowed once repaid.

                      (b)  Interest shall accrue from the date of each Advance
made hereunder at the rate specified in Section 2.2(a), and shall be payable
monthly on the ninth calendar day of the month for each month through the month
in which the Equipment Availability Date falls. All Advances made hereunder that
are outstanding on the Equipment Availability Date will be payable in thirty-six
(36) equal monthly installments of principal, plus accrued interest, beginning
on October 9, 1997. All amounts outstanding under the Equipment Facility shall
be paid in full on the Equipment Facility Maturity Date.

                      (c)  When Borrower desires to obtain an Advance under the
Equipment Facility, Borrower shall notify Bank (which notice shall be
irrevocable) by facsimile transmission or telephone received no later than 3:00
p.m. California time one (1) Business Day before the day on which the Advance is
requested to be made. Such notification shall be promptly confirmed by a
Payment/Advance Form in substantially the form of Exhibit B hereto. Bank shall
                                                  ---------
be entitled to rely on any telephonic notice given by a person who Bank
reasonably believes to be a Responsible Officer, and Borrower shall indemnify
and hold Bank harmless for any damages or loss suffered by Bank as a result of
such reliance. Bank will credit the amount of the Advance to Borrower's deposit
account. The confirming written notice shall be signed by a Responsible Officer
and include a copy of the invoice for the Eligible Equipment to be financed.

               2.1.2  Letter of Credit Facility.
                      -------------------------

                      (a)  Subject to the terms and conditions of this
Agreement, Bank agrees to issue or cause to be issued a letter of credit for the
account of Borrower (the "Letter of Credit") in face amount not to exceed Three
Hundred Thirty Two Thousand Dollars ($332,000). The Letter of Credit shall have
an expiry date no later than the Letter of Credit Facility Maturity Date. The
Letter of Credit shall be, in form and substance, acceptable to Bank in its sole
discretion and shall be subject to the terms and conditions of Bank's form of
application and letter of credit agreement. All amounts actually paid by Bank in
respect of the Letter of Credit shall, when paid, constitute an Advance under
this Agreement.

                     (b)   Borrower shall immediately reimburse bank for any
drawings made under the Letter of Credit. The obligation of Borrower to
immediately reimburse Bank for drawings made under the Letter of Credit shall be
absolute, unconditional and irrevocable, and shall be performed strictly in
accordance with the terms of this Agreement and such Letter of Credit, under all
circumstances whatsoever. Borrower shall indemnify, defend and hold Bank
harmless from any
<PAGE>

loss, cost, expense or liability, including, without limitation, reasonable
attorneys' fees, arising out of or in connection with the Letter of Credit.

               (c)  When Borrower desires the issuance of the Letter of
Credit under the Letter of Credit Facility, Borrower shall notify Bank (which
notice shall be irrevocably) by facsimile transmission or telephone received no
later than 3:00 p.m. California time two (2) Business Days before the day on
which the issuance is requested to be made. Such notification shall be promptly
confirmed by a Payment/Advance Form in substantially the form of Exhibit B
                                                                 ---------
hereto. Bank shall be entitled to rely on any telephonic notice given by a
person who Bank reasonably believes to be a Responsible Officer, and Borrower
shall indemnify and hold Bank harmless for any damages or loss suffered by Bank
as a result of such reliance.

          2.2. Interest Rates, Payments, and Calculations.
               ------------------------------------------

               (a)  Interest Rate. Except as set forth in Section 2.2(b),
                    -------------
Advances under the Equipment Facility shall bear interest, on the average daily
balance thereof, at a rate equal to three-quarters (3/4) of a percentage point
above the Prime Rate. Except as set forth in Section 2.2(b), Advances under the
Letter of Credit Facility shall bear interest, on the average daily balance
thereof, at a rate equal to the then standard rate charged by the Bank for
drawings under letters of credit.

               (b)  Default Rate. At Bank's option and upon notice to Borrower,
                    ------------
all Obligations shall bear interest, from and after the occurrence and during
the continuance of an Event of Default, at a rate equal to five (5) percentage
points above the interest rate applicable immediately prior to the occurrence of
the Event of Default.

               (c)  Payments. Interest hereunder shall be due and payable on the
                    --------
ninth calendar day of each month during the term hereof. Bank shall, at its
option, charge such interest, all Bank Expenses, and all Periodic Payments
against any of Borrower's deposit accounts in which case those amounts shall
thereafter accrue interest at the rate then applicable hereunder. Any interest
not paid when due shall be compounded by becoming a part of the Obligations, and
such interest shall thereafter accrue interest at the rate then applicable
hereunder.

               (d)  Computation. In the event the Prime Rate is changed from
                    -----------
time to time hereafter, the applicable rate of interest hereunder shall be
increased or decreased effective as of 12:01 a.m. on the day the Prime Rate is
changed, by an amount equal to such change in the Prime Rate. All interest
changeable under the Loan Documents shall be computer on the basis of a three
hundred sixty (360) day year for the actual number of days elapsed.

         2.3.  Crediting Payments. Prior to the occurrence of an Event of
               ------------------
Default, Bank shall credit a wire transfer of funds, check or other item of
payment to such deposit account or Obligation as Borrower specifies. After the
occurrence of an Event of Default, the receipt by Bank of any wire transfer of
funds, check, or other item of payment shall be immediately applied to
conditionally reduce Obligations, but shall not be considered a payment on
account unless such payment is of immediately available federal funds or unless
and until such check or other item of payment is honored when presented for
payment. Notwithstanding anything to the contrary contained herein, any wire
transfer or payment received by Bank after 12:00 noon California time shall be
deemed to have been received by Bank as of the opening of business on the
immediately following Business Day. Whenever any payment to Bank under the Loan
Documents would otherwise be due (except by reason of acceleration) on a date
that is not a Business Day, such payment shall instead be due on the next
Business Day, and additional fees or interest, as the case may be, shall accrue
and be payable for the period of such extension.

          2.4  Fees. Borrower shall pay to Bank the following:
               ----
<PAGE>

                (a)  Facility Fee. A Facility Fee equal to One Thousand Dollars
                     ------------
($1,000), which fee shall be due on the date of this Agreement and shall be
fully earned and non-refundable;

                (b)  Financial Examination and Appraisal Fees. Bank's customary
                     ----------------------------------------
fees and out-of-pocket expenses for each appraisal of Collateral and financial
analysis and examination of Borrower performed from time to time by Bank or its
agents;

                (c)  Letter of Credit Fees. Bank's customary fees and out-of-
                     ---------------------
pocket expenses for the issuance, maintenance and administration of the Letter
of Credit, as set forth in any applications or agreements between Borrower and
Bank with respect to the Letter of Credit; and

                (d)  Bank Expenses. Upon the date hereof, all Bank Expenses
                     -------------
incurred through the Closing Date, including reasonable attorney's fees and
expenses, and, after the date hereof, all Bank Expenses, including reasonable
attorneys' fees and expenses, as and when they become due.

          2.5.  Additional Costs. In case any change in any law, regulation,
                ----------------
treaty or official directive or the interpretation or application thereof by any
court or any governmental authority charged with the administration thereof or
the compliance with any guideline or request of any central bank or other
governmental authority (whether or not having the force of law), in each case
after the date of this Agreement:

                (a)  subjects Bank to any tax with respect to payments of
principal or interest or any other amounts payable hereunder by Borrower or
otherwise with respect to the transactions contemplated hereby (except for taxes
on the overall net income of Bank imposed by the United States of America or any
political subdivision thereof);

               (b)  imposes, modifies or deems applicable any deposit insurance,
reserve, special deposit or similar requirement against assets held by, or
deposits in or for the account of, or loans by, Bank; or

               (c)  imposes upon Bank any other condition with respect to its
performance under this Agreement, and the result of any of the foregoing is to
increase the cost to Bank, reduce the income receivable by Bank or impose any
expense upon Bank with respect to any loans, Bank shall notify Borrower thereof.
Borrower agrees to pay to Bank the amount of such increase in cost, reduction in
income or additional expense as and when such cost, reduction or expense is
incurred or determined, upon presentation by Bank of a statement of the amount
and setting forth Bank's calculation thereof, all in reasonable detail which
statement shall be deemed true and correct absent manifest error, provided that
Borrower shall not be liable for any such amount attributable to any period
prior to 180 days prior to the date of such statement.

          2.6. Term. This Agreement shall become effective on the Closing Date
               ----
and, subject to Section 12.7, shall continue in full force and effect for a term
ending on the Equipment Facility Maturity Date. Notwithstanding the foregoing,
Bank shall have the right to terminate its obligation to make Advances under
this Agreement immediately and without notice upon the occurrence and during the
continuance of an Event of Default. Notwithstanding termination, Bank's Lien on
the Collateral shall remain in effect for so long as any Obligations remain
unpaid (excluding Obligations under Section 2.5 and 12.2 to the extent they
remain inchoate at the time all other outstanding obligations are paid in full).
<PAGE>

     3.   CONDITIONS OF LOANS
          -------------------

          3.1. Conditions Precedent to Initial Advance. The obligation of Bank
               ---------------------------------------
to make the initial Advance or issue the Letter of Credit is subject to the
conditions precedent that Bank shall have received, in form and substance
satisfactory to Bank, the following:

               (a)  this Agreement;

               (b)  a certificate of the Secretary of Borrower with respect to
incumbency and resolutions authorizing the execution and delivery of this
Agreement;

               (c)  a duly executed original negative pledge agreement in
substantially the form of Exhibit D hereto;
                          ---------

               (d)  financing statements (Forms UCC-1);

               (e)  insurance certificate;

               (f)  payment of the fees and Bank Expenses then due specified in
Section 2.4 hereof; and

               (g)  such other documents, and completion of such other matters,
as Bank may reasonably deem necessary or appropriate.

          3.2. Conditions Precedent to All Advances. The obligation of Bank to
               ------------------------------------
make each Advance or issuance of the Letter of Credit, including the initial
Advance, is further subject to the following conditions:

               (a)  timely receipt of the Payment/Advance Form as provided in
Section 2.1.1. or 2.1.2;

               (b)  in the case of Advances, timely receipt of the invoices
and/or other documents specified in Section 2.1.1 hereof; and

               (c)  the representations and warranties contained in Section 5
shall be true and correct in all material respects on and as of the date of the
Payment/Advance Form and on the effective date of the Advance or issuance of the
Letter of Credit (in each case, except to the extent they specifically relate to
an earlier date), and no Event of Default shall have occurred and be continuing,
or would result from the Advance or issuance of the Letter of Credit. The making
of the Advance or issuance of the Letter of Credit shall be deemed to be a
representation and warranty by Borrower on the date of the Advance or issuance
of the Letter of Credit as to the accuracy of the facts referred to in this
Section 3.2(c).

     4.   CREATION OF SECURITY INTEREST
          -----------------------------

          4.1. Grant of Security Interest. Borrower grants and pledges to Bank a
               --------------------------
continuing security interest in all presently existing and hereafter acquired or
arising Collateral in order to secure prompt repayment of any and all
Obligations and in order to secure prompt performance by Borrower of each of its
covenants and duties under the Loan Documents. Except as set forth in the
Schedule, such security interest constitutes a valid, first priority security
interest in the presently existing Collateral, and will constitute a valid,
first priority security interest in Collateral acquired after the date hereof,
in each case, to the extent that a security interest in such Collateral can be
perfected by filing a financing statement.
<PAGE>

          4.2. Delivery of Additional Documentation Required. Borrower shall
               ---------------------------------------------
from time to time execute and deliver to Bank, at the request of Bank, all
Negotiable Collateral, all financing statements and other documents that Bank
may reasonably request, in form satisfactory to Bank, to perfect and continue
perfected Bank's security interests in the Collateral and in order to fully
consummate all of the transactions contemplated under the Loan Documents.

          4.3. Right to Inspect. Bank (through any of its officers, employees,
               ----------------
or agents) shall have the right, upon reasonable prior notice, from time to time
during Borrower's usual business hours, to inspect Borrower's Books and to make
copies thereof and to check, test, and appraise the Collateral in order to
verify Borrower's financial condition or the amount, condition of, or any other
matter relating to, the Collateral.

     5.   REPRESENTATIONS AND WARRANTIES
          ------------------------------

          Borrower represents and warrants as follows:

          5.1. Due Organization and Qualification. Borrower and each Subsidiary
               ----------------------------------
is a corporation duly existing and in good standing under the laws of its state
of incorporation and qualified and licensed to do business in, and is in good
standing in, any state in which the conduct of its business or its ownership of
property requires that it be so qualified, except for states in which failure
to qualify would not reasonably be expected to have a Material Adverse Effect.

          5.2. Due Authorization: No Conflict. The execution, delivery, and
               ------------------------------
performance of the Loan Documents are within Borrower's powers, have been duly
authorized, and are not in conflict with nor constitute a breach of any
provision contained in Borrower's Articles of Incorporation or Bylaws, nor will
they constitute an event of default under any material agreement to which
Borrower is a party or by which Borrower is bound. Borrower is not in default
under any agreement to which it is a party or by which it is bound, which
default would reasonably be expected to have a Material Adverse Effect.

          5.3. No Prior Encumbrances. Borrower has good and indefeasible title
               ---------------------
to the Collateral, free and clear of Liens, except for Permitted Liens.

          5.4. Bona Fide Accounts. The Accounts are bona fide existing
               ------------------
obligations. The property giving rise to such Accounts has been delivered to the
account debtor or to the account debtor's agent for immediate shipment to and
unconditional acceptance by the account debtor. Except as disclosed to Bank in
writing, Borrower has not received notice of actual or imminent Insolvency
Proceeding of any account debtor.

          5.5. Merchantable Inventory. All Inventory is in all material respects
               ----------------------
of good and marketable quality, free from all material defects.

          5.6. Name; Location of Chief Executive Office. Except as disclosed in
               ----------------------------------------
the Schedule, Borrower has not done business under any name other than that
specified on the signature page hereof. The chief executive office of Borrower
is located at the address indicated in Section 10 hereof.

          5.7. Litigation. Except as set forth in the Schedule, there are no
               ----------
actions or proceedings pending by or against Borrower or any Subsidiary before
any court or administrative agency in which a likely adverse decision would
reasonably be expected to have a Material Adverse Effect or a material adverse
effect on Borrower's interest or Bank's security interest in the Collateral.
Borrower does not have knowledge of any such pending or threatened actions or
proceedings.

          5.8. No Material Adverse Change in Financial Statements. All
               --------------------------------------------------
consolidated financial statements related to Borrower and any Subsidiary that
have been delivered by Borrower to
<PAGE>

Bank fairly present in all material respects Borrower's consolidated financial
condition as of the date thereof and Borrower's consolidated results of
operations for the period then ended. There has not been a material adverse
change in the consolidated financial condition of Borrower since the date of the
most recent of such financial statements submitted to Bank.

          5.9.   Solvency. Borrower is solvent and able to pay its debts
                 --------
(including trade debts) as they mature. "Solvent" means that the fair saleable
value of Borrower's assets (including goodwill) exceeds the fair value of its
liabilities.

          5.10.  Regulatory Compliance. Borrower and each Subsidiary has met the
                 ---------------------
minimum funding requirements of ERISA with respect to any employee benefit plans
subject to ERISA. No event has occurred resulting from Borrower's failure to
comply with ERISA that is reasonably likely to result in Borrower's incurring
any liability that would reasonably be expected to have a Material Adverse
Effect. Borrower is not an "investment company" or a company "controlled" by an
"investment company" within the meaning of the Investment Company Act of 1940.
Borrower is not engaged principally, or as one of the important activities, in
the business of extending credit for the purpose of purchasing or carrying
margin stock (within the meaning of Regulations G, T and U of the Board of
Governors of the Federal Reserve System). Borrower has complied with all the
provisions of the Federal Fair Labor Standards Act. Borrower has not violated
any statutes, laws, ordinances or rules applicable to it, violation of which
could have a Material Adverse Effect.

          5.11.  Environmental Condition. None of Borrower's or any Subsidiary's
                 -----------------------
properties or assets has ever been used by Borrower or any Subsidiary or, to the
best of Borrower's knowledge, by previous owners or operators, in the disposal
of, or to produce, store, handle, treat, release, or transport, any hazardous
waste or hazardous substance other than in accordance with applicable law; to
the best of Borrower's knowledge, none of Borrower's properties or assets has
ever been designated or identified in any manner pursuant to any environmental
protection statute as a hazardous waste or hazardous substance disposal site, or
a candidate for closure pursuant to any environmental protection statute; no
lien arising under any environmental protection statute has attached to any
revenues or to any real or personal property owned by Borrower or any
Subsidiary; and neither Borrower nor any Subsidiary has received a summons,
citation, notice, or directive from the Environmental Protection Agency or any
other federal, state or other governmental agency concerning any action or
omission by Borrower or any Subsidiary resulting in the releasing, or otherwise
disposing of hazardous waste or hazardous substances into the environment.

          5.12.  Taxes. Borrower and each Subsidiary has filed or caused to be
                 -----
filed all material tax returns required to be filed, and has paid, or has made
adequate provision for the payment of, all taxes reflected therein.

          5.13.  Subsidiaries. Borrower does not own any stock, partnership
                 ------------
interest or other equity securities of any Person, except for Permitted
Investments.

          5.14.  Government Consents. Borrower and each Subsidiary, has obtained
                 -------------------
all consents, approvals and authorizations of, made all declarations or filings
with, and given all notices to, all governmental authorities that are necessary
for the continued operation of Borrower's business as currently conducted,
except where the failure to do so would not reasonably be expected to have a
Material Adverse Effect.

          5.15.  Full Disclosure. No representation, warranty, or other
                 ---------------
statement made by Borrower in any certificate or written statement furnished to
Bank in connection with the transactions contemplated by this Agreement contains
any untrue statement of a material fact or omits to state a material fact
necessary in order to make the statements contained in such certificates or
statements not misleading. Bank acknowledges that any projections or forecasts
provided by Borrower are not to be viewed as facts, and that Borrower's actual
results may differ from such projections or forecasts.
<PAGE>

     6.   AFFIRMATIVE COVENANTS
          ---------------------

          Borrower covenants and agrees that, until payment in full of all
outstanding Obligations, and for so long as Bank may have any commitment to make
an Advance hereunder, Borrower shall do all of the following:

          6.1. Good Standing. Borrower shall maintain its and each of its
               -------------
Subsidiaries' corporate existence and good standing in its jurisdiction of
incorporation and maintain qualification in each jurisdiction in which the
failure to so qualify would reasonably be expected to have a Material Adverse
Effect. Borrower shall maintain, and shall cause each of its Subsidiaries to
maintain, to the extent consistent with prudent management of Borrower's
business, in force all licenses, approvals and agreements, the loss of which
would reasonably be expected to have a Material Adverse Effect.

          6.2. Government Compliance. Borrower shall meet, and shall cause each
               ---------------------
Subsidiary to meet, the minimum funding requirements of ERISA with respect to
any employee benefit plans subject to ERISA. Borrower shall comply, and shall
cause each Subsidiary to comply, with all statutes, laws, ordinances and
government rules and regulations to which it is subject, noncompliance with
which could have a Material Adverse Effect or a material adverse effect on the
Collateral or the priority of Bank's Lien on the Collateral.

          6.3. Financial Statements, Reports, Certificates.
               -------------------------------------------

               (a) Borrower shall deliver to Bank: (i) as soon as available, but
in any event within thirty (30) days after the end of each month, a company
prepared consolidated balance sheet and income statement covering Borrower's
consolidated operations during such period, certified by a Responsible Officer;
(ii) as soon as available, but in any event within ninety (90) days after the
end of Borrower's fiscal year, audited consolidated financial statements of
Borrower prepared in accordance with GAAP, consistently applied, together with
an unqualified opinion on such financial statements of an independent certified
public accounting firm reasonably acceptable to Bank; (iii) within five (5) days
upon becoming available, copies of all statements, reports and notices sent or
made available generally by Borrower to its security, holders or to any holders
of Subordinated Debt and all reports on Form 10-K and 10-Q (without exhibits)
filed with the Securities and Exchange Commission; (iv) promptly upon receipt of
notice thereof, a report of any legal actions pending or threatened against
Borrower or any Subsidiary that could result in damages or costs to Borrower or
any Subsidiary of One Hundred Thousand Dollars ($100,000) or more; and (v) such
budgets, sales projections, operating plans or other financial information as
Bank may reasonably request from time to time.

               (b) Borrower shall deliver to Bank with the monthly financial
statements a Compliance Certificate signed by a Responsible Officer in
substantially the form of Exhibit C hereto.
                          ---------

          6.4. Inventory Returns. Borrower shall keep all Inventory in good and
               ------------------
marketable condition, free from all material defects. Returns and allowances, if
any, as between Borrower and its account debtors shall be on the same basis and
in accordance with the usual customary practices of Borrower, as they exist at
the time of the execution and delivery of this Agreement. Borrower shall
promptly notify Bank of all returns and recoveries and of all disputes and
claims, where the return, recovery, dispute or claim involves more than Fifty
Thousand Dollars ($50,000).

          6.5. Taxes. Borrower shall make, and shall cause each Subsidiary, to
               -----
make, due and timely payment or deposit of all material federal, state, and
local taxes, assessments, or contributions required of it by law, and will
execute and deliver to Bank, on demand, appropriate certificates attesting to
the payment or deposit thereof; and Borrower will make, and will cause each
Subsidiary, to make, timely payment or deposit of all material tax payments and
withholding taxes required of it by applicable laws, including, but not limited
to, those laws concerning F.I.C.A., F.U.T.A., state disability,
<PAGE>

and local, state, and federal income taxes, and will, upon request, furnish Bank
with proof satisfactory to Bank indicating that Borrower or a Subsidiary, has
made such payments or deposits; provided that Borrower or a Subsidiary need not
make any payment if the amount or validity of such payment is contested in good
faith by appropriate proceedings and is reserved against (to the extant required
by GAAP) by Borrower.

          6.6.  Insurance.
                ---------

                (a) Borrower, at its expense, shall keep the Collateral insured
against loss or damage by fire, theft, explosion, sprinklers, and all other
hazards and risks, and in such amounts, as ordinarily insured against by other
owners in similar businesses conducted in the locations where Borrower's
business is conducted on the date hereof. Borrower shall also maintain insurance
relating to Borrower's ownership and use of the Collateral in amounts and of a
type that are customary to businesses similar to Borrower's.

                (b) All such policies of insurance shall be in such form, with
such companies and in such amounts as reasonably satisfactory to Bank. All such
policies of property insurance shall contain a lender's loss payable
endorsement, in a form satisfactory to Bank, showing Bank as an additional loss
payee thereof and all liability insurance policies shall show the Bank as an
additional insured, and shall specify that the insurer must give at least twenty
(20) days notice to Bank before canceling its policy for any reason. Upon Bank's
request, Borrower shall deliver to Bank certified copies of such policies of
insurance and evidence of the payments of all premiums therefor. So long as no
Event of Default has occurred and is continuing, Borrower shall have the option
to apply the proceeds of any casualty policy to the replacement or repair of
destroyed or damaged property; provided, that after the occurrence and during
the continuance of an Event of Default, all proceeds payable under any such
casualty policy shall, at the option of Bank, be payable to Bank for application
to the Obligations.

          6.7.  Principal Depository. Borrower shall maintain its principal
                --------------------
depository and operating accounts with Bank.

          6.8.  Quick Ratio. Borrower shall maintain, as of the last day of each
                -----------
calendar month, a ratio of Quick Assets to Current Liabilities of at least 1.50
to 1.00.

          6.9.  Liquidity. Borrower shall maintain, as of the last day of each
                ---------
calendar month, except for the months ending January 31, February 28 and March
31 of 1997, a ratio of (a) the sum of cash and cash equivalents to (b) the
aggregate outstanding amount of all Advances under the Equipment Facility of at
least 1.50 to 1.00.

          6.10. Tangible Net Worth. Borrower shall maintain, as of the last day
                ------------------
of each calendar month, a Tangible Net Worth of not less than Seven Hundred
Thousand Dollars ($700,000).

          6.11. Further Assurances. At any time and from time to time Borrower
                ------------------
shall execute and deliver such further instruments and take such further action
as may reasonably be requested by Bank to effect the purposes of this Agreement.

     7.   NEGATIVE COVENANTS
          ------------------

          Borrower covenants and agrees that, so long as any credit hereunder
shall be available and until payment in full of the outstanding Obligations or
for so long as Bank may have any commitment to make an Advance, Borrower will
not do any of the following:

          7.1. Dispositions. Convey, sell, lease, transfer or otherwise dispose
               ------------
of (collectively, a "Transfer"), or permit any of its Subsidiaries to Transfer,
all or any part of its business or property,
<PAGE>

other than: (i) Transfers of Inventory in the ordinary course of business; (ii)
Transfers of non-exclusive licenses and similar arrangements for the use of the
property of Borrower or its Subsidiaries; or (iii) Transfers which constitute
liquidation of Investments permitted under Section 7.7, and (iv) transfers of
worn out or obsolete assets (other than Eligible Equipment financed with the
proceeds of Advances).

          7.2.  Change in Business. Engage in any business, or permit any of its
                ------------------
Subsidiaries to engage in any business, other than the businesses currently
engaged in by Borrower and any business substantially similar or related thereto
(or incidental thereto). Borrower will not, without thirty (30) days prior
written notification to Bank, relocate its chief executive office.

          7.3.  Mergers or Acquisitions. Merge or consolidate, or permit any of
                -----------------------
its Subsidiaries to merge or consolidate, with or into any other business
organization, or acquire, or permit any of its Subsidiaries to acquire, all or
substantially all of the capital stock or property of another Person; provided
                                                                      --------
that this Section 7.3 shall not apply to transactions among Subsidiaries or
among Borrower and its Subsidiaries in which Borrower is the surviving entity.

          7.4.  Indebtedness. Create, incur, assume or be or remain liable with
                ------------
respect to any Indebtedness, or permit any Subsidiary so to do, other than
Permitted Indebtedness.

          7.5.  Encumbrances. Create, incur, assume or suffer to exist any Lien
                ------------
with respect to any of its property, or assign or otherwise convey any right to
receive income, including the sale of any Accounts, or permit any of its
Subsidiaries so to do, except for Permitted Liens.

          7.6.  Distributions. Pay any dividends or make any other distribution
                -------------
or payment on account of or in redemption, retirement or purchase of any capital
stock, except payments not in excess of Two Hundred Fifty Thousand Dollars
($250,000) in the aggregate in any fiscal year of Borrower that are made to
repurchase shares of Borrower's common stock that is owned by Borrower's
employees. Notwithstanding the foregoing, Borrower may convert any of its
convertible securities into other securities pursuant to the terms of such
convertible securities or otherwise in exchange therefor.

          7.7.  Investments. Directly or indirectly acquire or own, or make any
                -----------
Investment in or to any Person, or permit any of its Subsidiaries so to do,
other than Permitted Investments.

          7.8.  Transactions with Affiliates. Directly or indirectly enter into
                ----------------------------
or permit to exist any material transaction with any Affiliate of Borrower
except for transactions that are in the ordinary course of Borrower's business,
upon fair and reasonable terms that are no less favorable to Borrower than would
be obtained in an arm's length transaction with a nonaffiliated Person and
except for transactions with a Subsidiary that are upon fair and reasonable
terms and transactions constituting Permitted Investments.

          7.9.  Subordinated Debt. Make any payment in respect of any
                -----------------
Subordinated Debt, or permit any of its Subsidiaries to make any such payment,
except in compliance with the terms of such Subordinated Debt, or amend any
provision contained in any documentation relating to the Subordinated Debt
without Bank's prior written consent.

          7.10. Inventory. Store the Inventory with a bailee, warehouseman, or
                ---------
similar party unless Bank has received a pledge of the warehouse receipt
covering such Inventory. Except for Inventory sold in the ordinary course of
business and except for such other locations as Bank may approve in writing,
Borrower shall keep the Inventory only at the location set forth in Section 10
hereof and such other locations of which Borrower gives Bank prior written
notice and as to which Borrower signs and files a financing statement where
needed to perfect Bank's security interest. For
<PAGE>

purposes of this Section 7.10, "Inventory" shall not include any assets of
Borrower that are not considered inventory in accordance with GAAP.

          7.11. Compliance. Become an "investment company" controlled by an
                ----------
"investment company," within the meaning of the Investment Company Act of 1940,
or become principally engaged in, or undertake as one of its important
activities, the business of extending credit for the purpose of purchasing or
carrying margin stock, or use the proceeds of any Advance for such purpose. Fail
to meet the minimum funding requirements of ERISA, permit a Reportable Event or
Prohibited Transaction, as defined in ERISA, to occur, fail to comply with the
Federal Fair Labor Standards Act or violate any law or regulation, which
violation could have a Material Adverse Effect or a material adverse effect on
the Collateral or the priority of Bank's Lien on the Collateral, or permit any
of its Subsidiaries to do any of the foregoing.

     8.   EVENTS OF DEFAULT
          -----------------

          Any one or more of the following events shall constitute an Event of
Default by Borrower under this Agreement:

          8.1.  Payment Default. If Borrower fails to pay the principal of, or
                ---------------
any interest on, the Advance when due and payable; or fails to pay any portion
of any other Obligations not constituting such principal or interest, including
without limitation Bank Expenses, within thirty (30) days of receipt by Borrower
of an invoice for such other Obligations;

          8.2.  Covenant Default. If Borrower fails to perform any obligation
                ----------------
under Section 6.7, 6.8, 6.9 or 6.10 or violates any of the covenants contained
in Article 7 of this Agreement, or fails or neglects to perform, keep, or
observe any other material term, provision, condition, covenant, or agreement
contained in this Agreement, in any of the Loan Documents, or in any other
present or future agreement between Borrower and Bank and as to any default
under such other term, provision, condition, covenant or agreement that can be
cured, has failed to cure such default within thirty (30) days after Borrower
receives notice thereof or any Responsible Officer becomes aware thereof;
provided, however, that if the default cannot by its nature be cured within the
thirty (30) day period or cannot after diligent attempts by Borrower be cured
within such thirty (30) day period, and such default is likely to be cured
within a reasonable time, then Borrower shall have an additional reasonable
period (which shall not in any case exceed thirty (30) days) to attempt to cure
such default, and within such reasonable time period the failure to have cured
such default shall not be deemed an Event of Default (provided that no Advance
will be required to be made during such cure period);

          8.3.  Material Adverse Change. If there occurs a material adverse
                -----------------------
change in Borrower's business or financial condition, or if there is a material
impairment of the prospect of repayment of any portion of the Obligations or a
material impairment of the value or priority of Bank's security interests in the
Collateral;

          8.4.  Attachment. If any material portion of Borrower's assets is
                ----------
attached, seized, subjected to a writ or distress warrant, or is levied upon, or
comes into the possession of any trustee, receiver or person acting in a similar
capacity and such attachment, seizure, writ or distress warrant or levy has not
been removed, discharged or rescinded within thirty (30) days, or if Borrower is
enjoined, restrained, or in any way prevented by court order from continuing to
conduct all or any material part of its business affairs, or if a judgement or
other claim becomes a lien or encumbrance upon any material portion of
Borrower's assets, or if a notice of lien, levy, or assessment is filed of
record with respect to any of Borrower's assets by the United States Government,
or any department, agency, or instrumentality thereof, or by any state, county,
municipal, or governmental agency, and the same is not paid within thirty (30)
days after Borrower receives notice thereof, provided that none of the foregoing
shall constitute an Event of Default where such action or event is stayed or an
adequate

<PAGE>

bond has been posted pending a good faith contest by Borrower (provided that no
Advance will be required to be made during such cure period);

          8.5  Insolvency. If Borrower becomes insolvent, or if an Insolvency
               ----------
Proceeding is commenced by Borrower, or if an insolvency Proceeding is commenced
against Borrower and is not dismissed or stayed within thirty (30) days
(provided that no Advance will be made prior to the dismissal of such
Insolvency Proceeding);

          8.6. Other Agreements. If there is a default in any agreement to which
               ----------------
Borrower is a party with a third party or parties resulting in a right by such
third party or parties, whether or not exercised, to accelerate the maturity of
any Indebtedness in an amount in excess of One Hundred Thousand Dollars
($100,000) or that would reasonably be expected to have a Material Adverse
Effect;

          8.7. Subordinated Debt. If Borrower makes any payment on account of
               -----------------
Subordinated Debt, except to the extent such payment is allowed under any
subordination agreement entered into with Bank;

          8.8. Judgments. If a judgment or judgments for the payment of money in
               ---------
an amount, individually or in the aggregate, of at least One Hundred Thousand
Dollars ($100,000) shall be rendered against Borrower and shall remain
unsatisfied and unstayed for a period of thirty (30) days (provided that no
Advance will be made prior to the satisfaction or stay of such judgment); or

          8.9. Misrepresentations. If any material misrepresentation or material
               ------------------
misstatement exists now or hereafter in any warranty or representation set forth
herein or in any certificate delivered to Bank by any Responsible Officer
pursuant to this Agreement or to induce Bank to enter into this Agreement or any
other Loan Document.

     9.   BANK'S RIGHTS AND REMEDIES
          --------------------------

          9.1. Rights and Remedies. Upon the occurrence and during the
               -------------------
continuance of an Event of Default, Bank may, at its election, without notice of
its election and without demand, do any one or more of the following, all of
which are authorized by Borrower:

               (a) Declare all Obligations, whether evidenced by this Agreement,
by any of the other Loan Documents, or otherwise, immediately due and payable
(provided that upon the occurrence of an Event of Default described in Section
8.5 all Obligations shall become immediately due and payable without any action
by Bank);

               (b) Cease advancing money or extending credit to or for the
benefit of Borrower under this Agreement or under any other agreement between
Borrower and Bank;

               (c) Settle or adjust disputes and claims directly with account
debtors for amounts, upon terms and in whatever order that Bank reasonably
considers advisable;

               (d) Without notice to or demand upon Borrower, make such payments
and do such acts as Bank considers necessary or reasonable to protect its
security interest in the Collateral. Borrower agrees to assemble the Collateral
if Bank so requires, and to make the Collateral available to Bank as Bank may
designate. Borrower authorizes Bank to enter the premises where the Collateral
is located, to take and maintain possession of the Collateral, or any part of
it, and to pay, purchase, contest, or compromise any encumbrance, charge, or
lien which in Bank's determination appears to be prior or superior to its
security interest and to pay all expenses incurred in connection therewith. With
respect to any of Borrower's owned premises, Borrower hereby grants Bank a
license to enter into possession of such premises and to occupy the same,
without charge, for up to one
<PAGE>

hundred twenty (120) days in order to exercise any of Bank's rights or remedies
provided hereto, at law, in equity, or otherwise;

               (e) Without notice to Borrower set off and apply to the
Obligations any and all (i) balances and deposits of Borrower held by Bank, or
(ii) indebtedness at any time owing, to or for the credit or the account of
Borrower held by Bank;

               (f) Ship, reclaim, recover, store, finish, maintain, repair,
prepare for sale, advertise for sale, and sell (in the manner provided for
herein) the Collateral. Bank is hereby granted a license or other right, solely
pursuant to the provisions of this Section 9.1, to use, without charge,
Borrower's labels, patents, copyright, rights of use of any name, trade secrets,
trade names, trademarks, service marks, and advertising matter, or any property
of a similar nature, as it pertains to the Collateral, in completing production
of, advertising for sale, and selling any Collateral and, in connection with
Bank's exercise of its rights under this Section 9.1, Borrower's rights under
all licenses and all franchise agreements shall inure to Bank's benefit;

               (g) Sell the Collateral at either a public or private sale, or
both, by way of one or more contracts or transactions, for cash or on terms, in
such manner and at such places (including Borrower's premises) as Bank
determines is commercially reasonable, and apply any proceeds to the Obligations
in whatever manner or order Bank deems appropriate;

               (h) Bank may credit bid and purchase at any public sale; and

               (i) Any deficiency that exists after disposition of the
Collateral as provided above will be paid immediately by Borrower.

          9.2. Power of Attorney. Effective only upon the occurrence and during
               -----------------
the continuance of an Event of Default, Borrower hereby irrevocably appoints
Bank (and any of Bank's designated officers, or employees) as Borrower's true
and lawful attorney to: (a) send requests for verification of Accounts or notify
account debtors of Bank's security interest in the Accounts; (b) endorse
Borrower's name on any checks or other forms of payment or security that may
come into Bank's possession; (c) sign Borrower's name on any invoice or bill of
lading relating to any Account, drafts against account debtors, schedules and
assignments of Accounts, verifications of Accounts, and notices to account
debtors; (d) make, settle, and adjust all claims under and decisions with
respect to Borrower's policies of insurance; and (e) settle and adjust disputes
and claims respecting the accounts directly with account debtors, for amounts
and upon terms which Bank determines to be reasonable; provided Bank may
exercise such power of attorney to sign the name of Borrower on any of the
documents described in Section 4.2 regardless of whether an Event of Default has
occurred. The appointment of Bank as Borrower's attorney in fact, and each and
every one of Bank's rights and powers, being coupled with an interest, is
irrevocable until all of the Obligations have been fully repaid and performed
and Bank's obligation to provide advances hereunder is terminated.

          9.3. Accounts Collection. Upon the occurrence and during the
               ------------------
continuance of an Event of Default, Bank may notify any Person owing funds to
Borrower of Bank's security interest in such funds and verify the amount of such
Account. Borrower shall collect all amounts owing to Borrower for Bank, receive
in trust all payments as Bank's trustee, and immediately deliver such payments
to Bank in their original form as received from the account debtor, with proper
endorsements for deposit.

          9.4. Bank Expenses. If Borrower fails to pay any amounts or furnish
               -------------
any required proof of payment due to third persons or entities, as required
under the terms of this Agreement, then Bank may do any or all of the following
(a) make payment of the same or any part thereof; (b) set up such reserves under
the Revolving Facility as Bank deems necessary to protect Bank from the exposure
created by such failure; or (c) obtain and maintain insurance policies of the
type discussed in
<PAGE>

Section 6.6 of this Agreement, and take any action with respect to such policies
as Bank deems prudent. Any amounts so paid or deposited by Bank shall constitute
Bank Expenses, shall be immediately due and payable, and shall bear interest at
the then applicable rate hereinabove provided, and shall be secured by the
Collateral. Any payments made by Bank shall not constitute an agreement by Bank
to make similar payments in the future or a waiver by Bank of any Event of
Default under this Agreement.

          9.5. Bank's Liability for Collateral. So long as Bank complies with
               -------------------------------
Section 9207 of the Code, Bank shall not in any way or manner be liable or
responsible for: (a) the safekeeping of the Collateral; (b) any loss or damage
thereto occurring or arising in any manner or fashion from any cause; (c) any
diminution in the value thereof: or (d) any act or default of any carrier,
warehouseman, bailee, forwarding agency, or other person whomsoever. Subject to
the foregoing, all risk of loss, damage or destruction of the Collateral shall
be borne by Borrower.

          9.6. Remedies Cumulative. Bank's rights and remedies under this
               -------------------
Agreement, the Loan Documents, and all other agreements shall be cumulative.
Bank shall have all other rights and remedies not inconsistent herewith as
provided under the Code, by law, or in equity. No exercise by Bank of one right
or remedy shall be deemed an election, and no waiver by Bank of any Event of
Default on Borrower's part shall be deemed a continuing waiver. No delay by Bank
shall constitute a waiver, election, or acquiescence by it. No waiver by Bank
shall be effective unless made in a written document signed on behalf of Bank
and then shall be effective only in the specific instance and for the specific
purpose for which it was given.

          9.7. Demand: Protest. Borrower waives demand, protest, notice of
               ---------------
protest, notice of dishonor, notice of payment and nonpayment, notice of any
default, nonpayment at maturity, release, compromise, settlement, extension, or-
renewal of accounts, documents, instruments, chattel paper, and guarantees at
any time held by Bank on which Borrower may in any way be liable.

     10.  NOTICES
          -------

          Unless otherwise provided in this Agreement, all notices or demands by
any party relating to this Agreement or any other agreement entered into in
connection herewith shall be in writing and (except for financial statements and
other informational documents which may be sent by first-class mail, postage
prepaid) shall be personally delivered or sent by a recognized overnight
delivery service, certified mail, postage prepaid, return receipt requested, or
by telefacsimile to Borrower or to Bank, as the case may be, at its addresses
set forth below:

     If to Borrower:    Crossroads Software, Inc.
                        1825 S. Grant Street, Suite 520
                        San Mateo, CA 94402
                        Attn: Ms. Katrina Garnett
                        FAX: (415) 372-1418

     If to Bank:        Silicon Valley Bank
                        1731 Embarcadero Road, Suite 220
                        Palo Alto, CA 94303
                        Attn: Ms. Kathleen Borie
                        FAX: (415) 812-0640

     The parties hereto may change the address at which they are to receive
notices hereunder, by notice in writing in the foregoing manner given to the
other.
<PAGE>

     11.  CHOICE OF LAW AND VENUE; JURY TRIAL WAIVER
          ------------------------------------------

          This Agreement shall be governed by, and construed in accordance with,
the internal laws of the State of California, without regard to principles of
conflicts of law. Each of Borrower and Bank hereby submits to the exclusive
jurisdiction of the state and Federal courts located in the County of Santa
Clara, State of California. BORROWER AND BANK EACH HEREBY WAIVE THEIR RESPECTIVE
RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT
OF ANY OF THE LOAN DOCUMENTS OR ANY OF THE TRANSACTIONS CONTEMPLATED THEREIN,
INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER
COMMON LAW OR STATUTORY CLAIMS. EACH PARTY RECOGNIZES AND AGREES THAT THE
FOREGOING WAIVER CONSTITUTES A MATERIAL INDUCEMENT FOR IT TO ENTER INTO THIS
AGREEMENT. EACH PARTY REPRESENTS AND WARRANTS THAT IT HAS REVIEWED THIS WAIVER
WITH ITS LEGAL COUNSEL AND THAT IT KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY
TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL.

     12.  GENERAL PROVISIONS
          ------------------

          12.1.  Successors and Assigns. This Agreement shall bind and inure to
                 ----------------------
the benefit of the respective successors and permitted assigns of each of the
parties; provided, however, that neither this Agreement nor any rights hereunder
         --------  -------
may be assigned by Borrower without Bank's prior written consent, which consent
may be granted or withheld in Bank's sole discretion. Bank shall have the right
without the consent of or notice to Borrower to sell, transfer, negotiate, or
grant participation in all or any part of, or any interest in, Bank's
obligations, rights and benefits hereunder.

          12.2.  Indemnification. Borrower shall defend, indemnify and hold
                 ---------------
harmless Bank and its officers, employees, and agents against: (a) all
obligations, demands, claims, and liabilities claimed or asserted by any other
party in connection with the transactions contemplated by this Agreement; and
(b) all losses or Bank Expenses in any way suffered, incurred, or paid by Bank
as a result of or in any way arising out of, following, or consequential to
transactions between Bank and Borrower whether under this Agreement, or
otherwise (including without limitation reasonable attorneys fees and expenses),
except for losses caused by Bank's gross negligence or willful misconduct.

          12.3.  Time of Essence. Time is of the essence for the performance of
                 ---------------
all obligations set forth in this Agreement.

          12.4.  Severability of Provisions. Each provision of this Agreement
                 --------------------------
shall be severable from every other provision of this Agreement for the purpose
of determining the legal enforceability of any specific provision.

          12.5.  Amendments in Writing Integration. This Agreement cannot be
                 ---------------------------------
amended or terminated orally. All prior agreements, understandings,
representations, warranties, and negotiations between the parties hereto with
respect to the subject matter of this Agreement, if any, are merged into this
Agreement and the Loan Documents.

          12.6.  Counterparts. This Agreement may be executed in any number of
                 ------------
counterparts and by different parties on separate counterparts, each of which,
when executed and delivered, shall be deemed to be an original, and all of
which, when taken together, shall constitute but one and the same Agreement.

          12.7.  Survival. All covenants, representations and warranties made in
                 --------
this Agreement shall continue in full force and effect so long as any
Obligations (excluding Obligations under Sections 12.2 and 2.5 to the extent
they remain inchoate at the time all other Obligations are
<PAGE>

repaid) remain outstanding. The obligations of Borrower to indemnify Bank with
respect to the expenses, damages, losses, costs and liabilities described in
Section 12.2 shall survive until all applicable statute of limitations periods
with respect to actions that may be brought against Bank have run.

          12.8.  Confidentiality. In handling any confidential information Bank
                 ---------------
shall exercise the same degree of care that it exercises with respect to its own
proprietary information of the same types to maintain the confidentiality of any
non-public information thereby received or received pursuant to this Agreement
except that disclosure of such information may be made (i) to the subsidiaries
or affiliates of Bank in connection with their present or prospective business
relations with Borrower, (ii) to prospective transferees or purchasers of any
interest in the Loans, provided that they have entered into a comparable
confidentiality agreement in favor of Borrower and have delivered a copy to
Borrower, (iii) as required by law, regulations, rule or order, subpoena,
judicial order or similar order, (iv) as may be required in connection with the
examination, audit or similar investigation of Bank and (v) as Bank may
determine in connection with the enforcement of any remedies hereunder.
Confidential information hereunder shall not include information that either:
(a) is in the public domain or in the knowledge or possession of Bank when
disclosed to Bank, or becomes part of the public domain after disclosure to Bank
through no fault of Bank; or (b) is disclosed to Bank by a third party, provided
Bank does not have actual knowledge that such third party is prohibited from
disclosing such information. Notwithstanding any provision of this Agreement to
the contrary, neither Borrower nor any of its Subsidiaries will be required to
disclose, permit the inspection, examination, copying or making extracts of, or
discussions of: any document, information or other matter (i) prior to the
occurrence of an Event of Default that constitutes non-financial trade secrets
or non-financial proprietary information (provided that the terms of agreements
that generate Accounts shall not be deemed to be "non-financial trade secrets or
non-financial proprietary information"), or (ii) in respect to which disclosure
to Bank (or designated representative) is then prohibited by law.

     IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
executed as of the date first above written.

                                    CROSSROADS SOFTWARE, INC.

                                    By:  /s/ K. A. Garnett
                                       ------------------------

                                    Title:  PRES/CEO
                                          ---------------------

                                    SILICON VALLEY BANK

                                    By: /s/ Kathleen Borie
                                       ________________________

                                    Title: Senior Vice President
                                          ______________________
<PAGE>

                                   EXHIBIT A
                                   ---------

     The Collateral shall consist of all right, title and interest of Borrower
in and to the following:

     (a) All goods and equipment now owned or hereafter acquired, including,
without limitation, all machinery, fixtures, vehicles (including motor vehicles
and trailers), and any interest in any of the foregoing, and all attachments,
accessories, replacements, substitutions, additions, and improvements to any of
the foregoing, wherever located;

     (b) All inventory, now owned or hereafter acquired, including, without
limitation, all merchandise, raw materials, parts, supplies, packing and
shipping materials, work in process and finished products including such
inventory as is temporarily out of Borrower's custody or possession or in
transit and including any returns upon any accounts or other proceeds, including
insurance proceeds, resulting from the sale or disposition of any of the
foregoing and any documents of title representing any of the above, and
Borrower's Books relating to any of the foregoing;

     (c) All contract rights and general intangibles now owned or hereafter
acquired, including, without limitation, goodwill, trademarks, servicemarks,
trade styles, trade names, patents, patent applications, leases, license
agreements, franchise agreements, blueprints, drawings, purchase orders,
customer lists, route lists, infringements, claims, computer programs, computer
discs, computer tapes, literature, reports, catalogs, design rights, income tax
refunds, payments of insurance and rights to payment of any kind;

     (d) All now existing and hereafter arising accounts, contract rights,
royalties, license rights and all other forms of obligations owing to Borrower
arising out of the sale or lease of goods, the licensing of technology or the
rendering of services by Borrower, whether or not earned by performance, and any
and all credit insurance, guaranties, and other security therefor, as well as
all merchandise returned to or reclaimed by Borrower and Borrower's Books
relating to any of the foregoing;

     (e) All documents, cash, deposit accounts, securities, letters of credit,
certificates of deposit, instruments and chattel paper now owned or hereafter
acquired and Borrower's Books relating to the foregoing;

     (f) All copyright rights, copyright applications, copyright registrations
and like protections in each work of authorship and derivative work thereof,
whether published or unpublished, now owned or hereafter acquired; all trade
secret rights, including all rights to unpatented inventions, know-how,
operating manuals, license rights and agreements and confidential information,
now owned or hereafter acquired; all mask work or similar rights available for
the protection of semiconductor chips, now owned or hereafter acquired; all
claims for damages by way of any past, present and future infringement of any of
the foregoing; and

     (g) Any and all claims, rights and interests in any of the above and all
substitutions for, additions and accessions to and proceeds thereof.
<PAGE>

                                   EXHIBIT B
                                   ---------

                  LOAN PAYMENT/ADVANCE TELEPHONE REQUEST FORM

             DEADLINE FOR SAME DAY PROCESSING IS 3:00 P.M., P.S.T.

TO: CENTRAL CLIENT SERVICE DIVISION                 DATE:_______________________

FAX#: (408) 496-2426                                TIME:_______________________

<TABLE>
<S>                                                   <C>            <C>
- ------------------------------------------------------------------------------------------------------------------------------------

FROM:                                                 CROSSROADS SOFTWARE INC.
     -------------------------------------------------------------------------------------------------------------------------------
                                                      CLIENT NAME (BORROWER)

REQUESTED BY:______________________________________________________________________________________________________________________
                                                     AUTHORIZED SIGNER'S NAME

AUTHORIZED SIGNATURE:______________________________________________________________________________________________________________

PHONE NUMBER:______________________________________________________________________________________________________________________

FROM ACCOUNT# ____________________________________________  TO ACCOUNT #___________________________________________________________

REQUESTED TRANSACTION TYPE                                           REQUEST DOLLAR AMOUNT
- --------------------------                                           ---------------------

PRINCIPAL INCREASE (EQUIPMENT ADVANCE)                               $_____________________________________________________________
LETTER OF CREDIT ISSUANCE                                            $_____________________________________________________________
PRINCIPAL PAYMENT (ONLY)                                             $_____________________________________________________________
INTEREST PAYMENT (ONLY)                                              $_____________________________________________________________
PRINCIPAL AND INTEREST (PAYMENT)                                     $_____________________________________________________________

OTHER INSTRUCTIONS:________________________________________________________________________________________________________________
- -----------------------------------------------------------------------------------------------------------------------------------

  All representations and warranties of Borrower stated in the Loan Agreement are true, correct and complete in all material
respects as of the date of the telephone request for an Advance or issuance of the Letter of Credit as confirmed by this Borrowing
Certificate; provided, however, that those representations and warranties expressly referring to another date shall be true, correct
and complete in all material respects as of such date.

- -----------------------------------------------------------------------------------------------------------------------------------
                                                          BANK USE ONLY

  TELEPHONE REQUEST:
  -----------------
  The following person is authorized to request the loan payment transfer/loan advance/issuance of letter of credit on the advance
designated account and is known to me.

_______________________________________________________                    ______________________________________________________
          Authorized Requester                                                     Phone #

_______________________________________________________                    ______________________________________________________
          Received By (Bank)                                                       Phone #

                                 _____________________________________________________
                                                   Authorized Signature (Bank)

</TABLE>












<PAGE>

                                   EXHIBIT C
                            COMPLIANCE CERTIFICATE

TO:    SILICON VALLEY BANK

FROM:  CROSSROADS SOFTWARE, INC.

     The undersigned authorized officer of Crossroads Software, Inc. hereby
certifies that in accordance with the terms and conditions of the Loan and
Security Agreement between Borrower and Bank (the "Agreement"), (i) Borrower is
in complete compliance for the period ending ___________ with all required
covenants except as noted below and (ii) all representations and warranties of
Borrower stated in the Agreement are true and correct in all material respects
as of the date hereof.  Attached herewith are the required documents supporting
the above certification.  The Officer further certifies that these are prepared
in accordance with Generally Accepted Accounting Principles (GAAP) and are
consistently applied from one period to the next except as explained in an
accompanying letter or footnotes.

 Please indicate compliance status by circling Yes/No under "Complies" column.

<TABLE>
<CAPTION>
Reporting Covenant                                            Required                                     Complies
- ------------------                                            --------                                     --------
<S>                                                           <C>                                          <C>
Monthly financial statements                                  Monthly within 30 days                       Yes     No
Annual (CPA Audited)                                          FYE within 90 days                           Yes     No

<CAPTION>
Financial Covenant                                            Required                    Actual           Complies
- ------------------                                            --------                    ------           --------
<S>                                                           <C>                         <C>              <C>
Maintain on a Monthly Basis:
Minimum Quick Ratio                                            1.50:1.00                  ____:1.00        Yes     No
Liquidity                                                      1.50:1.00*                 ____:1.00        Yes     No
Tangible Net Worth                                            $  700,000                  $_______         Yes     No
</TABLE>

*Except for months of January, February and March 1997 for which the covenant
shall not be tested.


<TABLE>
<CAPTION>
                                                                  ---------------------------------------------
Comments Regarding Exceptions:  See Attached                                         BANK USE ONLY
<S>                                                                  <C>

                                                                     Received by:__________________________
Sincerely,                                                                           AUTHORIZED SIGNER

_______________________________                                      Date:_________________________________
SIGNATURE
                                                                     Verified:_____________________________
_______________________________                                                      AUTHORIZED SIGNER
TITLE
                                                                     Date:_________________________________
_______________________________
DATE                                                                 Compliance Status:  Yes  No
                                                                 ---------------------------------------------
</TABLE>
<PAGE>

                                   EXHIBIT D
                           NEGATIVE PLEDGE AGREEMENT

     This Negative Pledge Agreement is made as of December 10, 1996, by and
between CROSSROADS SOFTWARE, INC. ("Borrower") and SILICON VALLEY BANK ("Bank").

     In connection with the Loan Documents being concurrently executed between
Borrower and Bank, Borrower agrees as follows:

     1.   Except as otherwise permitted under the Loan Documents, Borrower shall
not sell, transfer, assign, mortgager, pledge, lease, grant a security interest
in, or encumber any of Borrower's intellectual property, including, without
limitation, the following:

          a.      Any and all copyright rights, copyright applications,
copyright registrations and like protection in each work or authorship and
derivative work thereof, whether published or unpublished and whether or not the
same also constitutes a trade secret, now or hereafter existing, created,
acquired or held (collectively, the "Copyrights");

          b.      Any and all trade secrets, and any and all intellectual
property rights in computer software and computer software products now or
hereafter existing created, acquired or held;

          c.      Any and all design rights which may be available to Borrower
now or hereafter existing, created acquired or held;

          d.      All patents, patent applications and like protections,
including, without limitation, improvements, divisions, continuations, renewals,
reissues, extensions and continuations-in-part of the same, including, without
limitation, the patents and patent applications (collectively, the "Patents");

          e.      Any trademark and servicemark rights, whether registered or
not, applications to register and registrations of the same and like
protections, and the entire goodwill of the business of Borrower connected with
and symbolized by such trademarks (collectively, the "Trademarks");

          f.      Any and all claims for damages by way of past, present and
future infringements of any of the rights included above, with the right, but
not the obligation, to sue for and collect such damages for said use or
infringement of the intellectual property rights identified above;

          g.      All licenses or other rights to use any of the Copyrights,
Patents or Trademarks and all license fees and royalties arising from such sue
to the extent permitted by such license or rights;

          h.      All amendments, extensions, renewals and extensions of any of
the Copyrights Patents or Trademarks; and

          i.      All proceeds and products of the foregoing, including, without
limitation, all payments under insurance or any indemnity or warranty payable in
respect of any of the foregoing.

     2.   It shall be an Event of Default under the Loan Documents between
Borrower and Bank if there is a breach of any term of this Negative Pledge
Agreement.

     3.   Capitalized items used herein without definition shall have the same
meanings as set forth in the Loan and Security Agreement of even date herewith.

CROSSROADS SOFTWARE, INC.            SILICON VALLEY BANK

By:_________________________________       By:________________________________

Title:______________________________       Title:_____________________________

<PAGE>

                                                                 EXHIBIT 10.32

                                 June 25, 1999

Via Hand Delivery
- -----------------

Mr. Scott Martin


Dear Scott,

     This letter sets forth the substance of our agreement (the "Agreement")
regarding the termination of your employment with CrossWorlds Software, Inc.
(the "Company").  To aid in your employment transition, the Company hereby
offers you the following severance agreement:

     1.  Separation.  Your last day of work at the Company was May 14, 1999, and
         ----------
your employment was terminated as of that day ("Separation Date").

     2.  Accrued Salary and Vacation.  The Company has previously paid you all
         ----------------------------
accrued salary, and all accrued and unused vacation up to and including the
Separation Date, subject to standard payroll deductions and withholdings
(including without limitation taxes and social security payments), together with
your bonus for 1/st/ quarter, 1999. Any compensation to you based on sales deals
closed while at the Company which have not yet become due will be paid as it
comes due pursuant to the Company's customary practice.

     3.  Exercise of Options.  Pursuant to the Company's stock plan, you must
         -------------------
exercise your vested shares within 30 days of the Separation Date (i.e., June
                                                                   ----
14, 1999).

     4.  Payments and Benefits.  In addition to the payments in Section 2,
         ---------------------
although the Company has no policy regarding the payment of any severance
benefits, the Company agrees to provide you with the following, provided that
you (i) sign the Release attached as Exhibit A and (ii) deliver the signed
                                     ---------
Release to the Company:

     a.  Severance Payment. The Company will pay you four and one-half
         -----------------
         months' base salary, calculated from the Separation Date
         through September 30, 1999, subject to payroll deductions and
         withholdings (including without limitation taxes and social
         security payments), to the extent applicable. This amount
         will be paid promptly after the 7-day revocation period
         described in Section 12 lapses.

     b.  Health Insurance. If you elect and are eligible for COBRA
         ----------------
         coverage, the Company will pay for your premiums through
         September 30, 1999 under federal COBRA law for your medical,
         dental and vision insurance for you (and, to the extent you
         covered any spouse or dependents under your Company medical,
         dental and/or vision plans as of the date of this Agreement,
         your spouse and/or such dependents). However, if you become
         employed full-time prior to the end of such period, the
         Company shall have no obligation to pay such premiums. To the

                                      -1-
<PAGE>

          extent permitted by the federal COBRA law and by the Company's current
          group health insurance policies, after September 30, 1999 you will be
          eligible to continue your health insurance benefits at your own
          expense and, later, to convert to an individual policy if you wish.
          You have been or will be provided with a separate notice of your COBRA
          rights.

     c.   Other Compensation or Benefits.  You acknowledge that, except as
          ------------------------------
          expressly provided in this Agreement, you will not receive any
          additional compensation, severance or benefits after the Separation
          Date.

     5.   Expense Reimbursements.  You hereby agree that, upon signing the
          ----------------------
Release attached as Exhibit A and returning it to the Company, you will have
                    ---------
submitted your final documented expense reimbursement statement reflecting all
business expenses you incurred through the Separation Date, if any, for which
you seek reimbursement.  The Company will reimburse you for these expenses
pursuant to its regular business practice.

     6.  Confidentiality.  The provisions of this Agreement shall be held in
         ---------------
strictest confidence by you and the Company and shall not be publicized or
disclosed in any manner whatsoever.  Notwithstanding the prohibition in the
preceding sentence:  (a) you may disclose this Agreement to your immediate
family; (b) the parties may disclose this Agreement in confidence to their
respective attorneys, accountants, auditors, tax preparers, and other
professional advisors; (c) the Company may disclose this Agreement as necessary
to fulfill standard or legally required corporate reporting or disclosure
requirements; and (d) the parties may disclose this Agreement insofar as such
disclosure may be necessary to enforce its terms or as otherwise required by
law.

     You agree that at all times during the term of your employment with the
Company and thereafter to hold in strictest confidence, and not to use except
for the benefit of the Company or disclose to any person, firm or corporation
without written authorization of the Board of Directors of the Company, any
Confidential Information of the Company.  "Confidential Information" means any
Company proprietary information, technical data, trade secrets or know-how,
including but not limited to research, product plans, products, services,
customer lists and customers (including but not limited to customers of the
Company on whom you called or with whom you became acquainted during the term of
your employment), markets, software, developments, inventions, processes,
formulas, technology, designs, drawings, engineering, hardware configuration
information, marketing, finances or other business information disclosed to you
by the Company either directly or indirectly in writing, orally or by drawings
or observation of parts or equipment.

     7.   Nondisparagement.  Both you and the Company agree not to disparage the
          ----------------
other in any manner likely to be harmful to the other, the business reputation
of the Company's employees or to the Company's business or reputation, provided
that both you and the Company will respond accurately and fully to any question,
inquiry or request for information when required by legal process.

                                      -2-
<PAGE>

     8.   Covenant Not to Sue and Liquidated Damages.  You hereby covenant not
          ------------------------------------------
to sue or to initiate any other legal or administrative proceedings with regard
to any or all claims released in the Release attached as Exhibit A.  Both you
                                                         ---------
and the Company agree that it would be impracticable and extremely difficult to
ascertain the amount of actual damages caused by breach of the covenant not to
sue provision in this paragraph or the Release attached as Exhibit A.
                                                           ---------
Therefore, in the event of such a breach, you hereby authorize the Company to:
cease providing you with all other benefits provided to you or on your behalf
under Section 4 (Payments and Benefits) of this Agreement, and recover from you
all payments and benefits already provided to you or on your behalf under
Section 4 of this Agreement.  You further agree that this liquidated damages
provision represents reasonable compensation for the loss which would be
incurred by the Company due to any such breach.  You also agree that nothing in
this section is intended to limit the Company's right to obtain injunctive and
other relief as may be appropriate.

     9.  No Admissions.  It is understood and agreed by the parties that this
         -------------
Agreement represents a compromise settlement of various matters, and that the
promises and payments in consideration of this Agreement shall no be construed
to be an admission of any liability or obligation by either party to the other
party or to any other person.

     10.  Release.  In exchange for the payments and benefits provided under
          -------
Section 4 hereof and other consideration under this Agreement to which you would
not otherwise be entitled, you agree to execute the Release attached as Exhibit
                                                                        -------
A.
- -

     11.  General.  This Agreement shall bind the heirs, personal
          -------
representatives, successors and assigns of both you and the Company, and inure
to the benefit of both you and the Company, their heirs, successors and assigns.
This Agreement shall be deemed to have been entered into and shall be construed
and enforced in accordance with the laws of the State of California as applied
to contracts made and to be performed entirely within California.  This
Agreement constitutes the complete, final and exclusive embodiment of the entire
agreement between you and the Company with regard to this subject matter.  It is
entered into without reliance on any promise or representation, written or oral,
other than those expressly contained herein, and it supersedes any other such
promises, warranties or representations.  The parties hereby acknowledge that
they have carefully read this Agreement, have been afforded the opportunity to
be advised of its meaning and consequences by their respective attorneys, and
signed the same by their own free will.  This Agreement may not be modified or
amended except in a writing signed by both you and a duly authorized officer of
the Company.  If any provision of this Agreement is determined to be invalid or
unenforceable, in whole or in part, this determination will not affect any other
provision of this Agreement and the provision in question shall be modified by
the court so as to be rendered enforceable.  This Agreement may be

                                      -3-
<PAGE>

executed in two counterparts, each of which shall be deemed an original, all of
which together shall constitute one and the same instrument.

     12.  Consultation and Revocation.  The Company hereby advises you to
          ---------------------------
discuss this Agreement and the attached Release with an attorney before
executing it.  You acknowledge that the Company has provided you with at least
21 days within which to review and consider this Agreement before executing the
Release attached as Exhibit A.  Should you decide not to use the full 21 days,
                    ---------
then you knowingly and voluntarily waive any claim that you were not in fact
given that period of time or did not use the entire 21 days to consult an
attorney and/or consider this Agreement.

     You and the Company acknowledge and agree that you may revoke this
Agreement up to 7 calendar days following your execution of the Release attached
as Exhibit A and that it shall not become effective or enforceable until the
   ---------
revocation period has expired.  You and the Company further acknowledge and
agree that such revocation must be in writing addressed to Mark Kent, Chief
Financial Officer of the Company at 577 Airport Boulevard, Suite 800,
Burlingame, CA 94010 and received by the Company not later than midnight on the
7/th/ day following your execution of the Release.  If you revoke this Agreement
under this paragraph, this Agreement shall not be effective or enforceable and
you will not receive the benefits described in Section 4 above.

     If you wish to accept the terms of this Agreement, please sign the attached
Release and return it to me.  On behalf of the Company, I wish you the very best
in your future endeavors.

                              Very truly yours,


                              /s/ Mark Kent

                              Mark Kent
                              Chief Financial Officer and Senior Vice President

Attachment:  Release

                                      -4-
<PAGE>

                                   EXHIBIT A
                                   ---------

                                    RELEASE
                                    -------

     I understand and agree completely to all the terms set forth in the
foregoing letter dated June 25, 1999.

     I acknowledge that I have read and understand Section 1542 of the
California Civil Code which reads as follows:  "A general release does not
extend to claims which the creditor does not know or suspect to exist in his
favor at the time of executing the release, which if known by him must have
materially affected his settlement with the debtor."  I hereby expressly waive
and relinquish all rights and benefits under that section and any law of any
jurisdiction of similar effect with respect to my release of any claims I may
have against the Company.

     Except as otherwise set forth in this Agreement, I hereby release, acquit
and forever discharge the Company, its parents and subsidiaries, and their
officers, directors, agents, servants, employees, shareholders, successors,
assigns and affiliates, of and from any and all claims, liabilities, demands,
causes of action, costs, expenses, attorneys' fees, damages, indemnities and
obligations of every kind and nature, in law, equity or otherwise, known and
unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or
in any way related to agreements, events, acts or conduct at any time prior to
and including the Effective Date of this Agreement, including but not limited
to:  all such claims and demands directly or indirectly arising out of or in any
way connected with my employment with the Company or the termination of that
employment; claims or demands related to salary, bonuses, commissions, stock,
stock options, or any other ownership interests in the Company, vacation pay,
fringe benefits, expense reimbursements, severance pay, or any other form of
compensation; claims pursuant to any federal, state or local law or cause of
action including, but not limited to, the federal Civil Rights Act of 1964, as
amended; the federal Americans with Disabilities Act of 1990; the California
Fair Employment and Housing Act, as amended; tort law; contract law; wrongful
discharge; discrimination; fraud; defamation; emotional distress; and breach of
the implied covenant of good faith and fair dealing.

     I also acknowledge that the consideration given for the waiver and release
in the preceding paragraph hereof is in addition to anything of value to which I
was already entitled.


                                        By:/s/ Scott Martin
                                           -------------------------
                                               Scott Martin

                                        Date: 6/28/99
                                             ----------------------

                                      -5-

<PAGE>

                                 May 27, 1999
                                                                   Exhibit 10.33


Via Hand Delivery
- -----------------

Mr. Stuart Thompto


Dear Stuart,

     This letter sets forth the substance of our agreement (the "Agreement")
regarding the termination of your employment with CrossWorlds Software, Inc.
(the "Company").  To aid in your employment transition, the Company hereby
offers you the following severance agreement:

     1.  Separation.  Your last day of work at the Company was May 25, 1999, and
         ----------
your employment was terminated as of that day ("Separation Date").

     2.  Accrued Salary and Vacation.  Regardless of whether or not you sign the
         ----------------------------
Release attached as Exhibit A, the Company will pay you all accrued salary, and
                    ---------
all accrued and unused vacation up to and including the Separation Date, subject
to standard payroll deductions and withholdings (including without limitation
taxes and social security payments).

     3.  Exercise of Options.  Pursuant to the Company's stock plan, you must
         -------------------
exercise your vested shares within 30 days of the Separation Date.

     4.  Payments and Benefits.  In addition to the payments in Section 2,
         ---------------------
although the Company has no policy regarding the payment of any severance
benefits, the Company agrees to provide you with the following, provided that
you (i) sign the Release attached as Exhibit A and (ii) deliver the signed
                                     ---------
Release to the Company:

     a.  Severance Payment.  The Company will pay you four and one-half months'
         -----------------
         base salary, calculated from the Separation Date through October 8,
         1999, subject to payroll deductions and withholdings (including
         without limitation taxes and social security payments), to the extent
         applicable.

     b.  Health Insurance.  If you elect and are eligible for COBRA coverage,
         ----------------
         the Company will pay for your premiums through October 8, 1999 under
         federal COBRA law for your medical, dental and vision insurance for
         you (and, to the extent you covered any spouse or dependents under
         your Company medical, dental and/or vision plans as of the date of
         this Agreement, your spouse and/or such dependents).  However, if you
         become employed full-time prior to the end of such period, the Company
         shall have no obligation to pay such premiums.  To the extent
         permitted by the federal COBRA law and by the Company's current group
         health insurance policies, after October 8, 1999 you will be eligible
         to continue your health insurance benefits at your own expense and,
         later, to convert to an

                                      -1-
<PAGE>

          individual policy if you wish. You will be provided with a separate
          notice of your COBRA rights.

     c.   Other Compensation or Benefits.  You acknowledge that, except as
          ------------------------------
          expressly provided in this Agreement, you will not receive any
          additional compensation, severance or benefits after the Separation
          Date.

     5.   Expense Reimbursements.  You hereby agree that, within two (2) weeks
          ----------------------
after the Separation Date, you will have submitted your final documented expense
reimbursement statement reflecting all business expenses you incurred through
the Separation Date, if any, for which you seek reimbursement.  The Company will
reimburse you for these expenses pursuant to its regular business practice.

     6.  Confidentiality.  The provisions of this Agreement shall be held in
         ---------------
strictest confidence by you and the Company and shall not be publicized or
disclosed in any manner whatsoever.  Notwithstanding the prohibition in the
preceding sentence:  (a) you may disclose this Agreement to your immediate
family; (b) the parties may disclose this Agreement in confidence to their
respective attorneys, accountants, auditors, tax preparers, and other
professional advisors; (c) the Company may disclose this Agreement as necessary
to fulfill standard or legally required corporate reporting or disclosure
requirements; and (d) the parties may disclose this Agreement insofar as such
disclosure may be necessary to enforce its terms or as otherwise required by
law.

     You agree that at all times during the term of your employment with the
Company and thereafter to hold in strictest confidence, and not to use except
for the benefit of the Company or disclose to any person, firm or corporation
without written authorization of the Board of Directors of the Company, any
Confidential Information of the Company.  "Confidential Information" means any
Company proprietary information, technical data, trade secrets or know-how,
including but not limited to research, product plans, products, services,
customer lists and customers (including but not limited to customers of the
Company on whom you called or with whom you became acquainted during the term of
your employment), markets, software, developments, inventions, processes,
formulas, technology, designs, drawings, engineering, hardware configuration
information, marketing, finances or other business information disclosed to you
by the Company either directly or indirectly in writing, orally or by drawings
or observation of parts or equipment.

     7.   Nondisparagement.  Both you and the Company agree not to disparage the
          ----------------
other in any manner likely to be harmful to the other, the business reputation
of the Company's employees or to the Company's business or reputation, provided
that both you and the Company will respond accurately and fully to any question,
inquiry or request for information when required by legal process.

     8.   Covenant Not to Sue and Liquidated Damages.  You hereby covenant not
          ------------------------------------------
to sue or to initiate any other legal or administrative proceedings with regard
to any or all claims released in the Release attached as Exhibit A.  Both you
                                                         ---------
and the Company agree that it would be impracticable and extremely difficult to
ascertain the amount of actual damages caused by

                                      -2-
<PAGE>

breach of the covenant not to sue provision in this paragraph or the Release
attached as Exhibit A. Therefore, in the event of such a breach, you hereby
            ---------
authorize the Company to: cease providing you with all other benefits provided
to you or on your behalf under Section 4 (Payments and Benefits) of this
Agreement, and recover from you all payments and benefits already provided to
you or on your behalf under Section 4 of this Agreement. You further agree that
this liquidated damages provision represents reasonable compensation for the
loss which would be incurred by the Company due to any such breach. You also
agree that nothing in this section is intended to limit the Company's right to
obtain injunctive and other relief as may be appropriate.

     9.  No Admissions.  It is understood and agreed by the parties that this
         -------------
Agreement represents a compromise settlement of various matters, and that the
promises and payments in consideration of this Agreement shall no be construed
to be an admission of any liability or obligation by either party to the other
party or to any other person.

     10.  Release.  In exchange for the payments and benefits provided under
          -------
Section 4 hereof and other consideration under this Agreement to which you would
not otherwise be entitled, you agree to execute the Release attached as Exhibit
                                                                        -------
A.
- -

     11.  General.  This Agreement shall bind the heirs, personal
          -------
representatives, successors and assigns of both you and the Company, and inure
to the benefit of both you and the Company, their heirs, successors and assigns.
This Agreement shall be deemed to have been entered into and shall be construed
and enforced in accordance with the laws of the State of California as applied
to contracts made and to be performed entirely within California.  This
Agreement constitutes the complete, final and exclusive embodiment of the entire
agreement between you and the Company with regard to this subject matter.  It is
entered into without reliance on any promise or representation, written or oral,
other than those expressly contained herein, and it supersedes any other such
promises, warranties or representations.  The parties hereby acknowledge that
they have carefully read this Agreement, have been afforded the opportunity to
be advised of its meaning and consequences by their respective attorneys, and
signed the same by their own free will.  This Agreement may not be modified or
amended except in a writing signed by both you and a duly authorized officer of
the Company.  If any provision of this Agreement is determined to be invalid or
unenforceable, in whole or in part, this determination will not affect any other
provision of this Agreement and the provision in question shall be modified by
the court so as to be rendered enforceable.  This Agreement may be

                                      -3-
<PAGE>

executed in two counterparts, each of which shall be deemed an original, all of
which together shall constitute one and the same instrument.

     12.  Consultation and Revocation.  The Company hereby advises you to
          ---------------------------
discuss this Agreement and the attached Release with an attorney before
executing it.  You acknowledge that the Company has provided you with at least
21 days within which to review and consider this Agreement before executing the
Release attached as Exhibit A.  Should you decide not to use the full 21 days,
                    ---------
then you knowingly and voluntarily waive any claim that you were not in fact
given that period of time or did not use the entire 21 days to consult an
attorney and/or consider this Agreement.

     You and the Company acknowledge and agree that you may revoke this
Agreement up to 7 calendar days following your execution of the Release attached
as Exhibit A and that it shall not become effective or enforceable until the
   ---------
revocation period has expired. You and the Company further acknowledge and agree
that such revocation must be in writing addressed to Mark Kent, Chief Financial
Officer of the Company at 577 Airport Boulevard, Suite 800, Burlingame, CA 94010
and received by the Company not later than midnight on the 7/th/. day following
your execution of the Release. If you revoke this Agreement under this
paragraph, this Agreement shall not be effective or enforceable and you will not
receive the benefits described in Section 4 above.

     If you wish to accept the terms of this Agreement, please sign the attached
Release and return it to me.  On behalf of the Company, I wish you the very best
in your future endeavors.

                         Very truly yours,

                         /s/ Mark Kent

                         Mark Kent
                         Chief Financial Officer and Senior Vice President

Attachment:  Release

                                      -4-
<PAGE>

                                   EXHIBIT A
                                   ---------

                                    RELEASE
                                    -------

     I understand and agree completely to all the terms set forth in the
foregoing letter dated May 27, 1999.

     I acknowledge that I have read and understand Section 1542 of the
California Civil Code which reads as follows:  "A general release does not
extend to claims which the creditor does not know or suspect to exist in his
favor at the time of executing the release, which if known by him must have
materially affected his settlement with the debtor."  I hereby expressly waive
and relinquish all rights and benefits under that section and any law of any
jurisdiction of similar effect with respect to my release of any claims I may
have against the Company.

     Except as otherwise set forth in this Agreement, I hereby release, acquit
and forever discharge the Company, its parents and subsidiaries, and their
officers, directors, agents, servants, employees, shareholders, successors,
assigns and affiliates, of and from any and all claims, liabilities, demands,
causes of action, costs, expenses, attorneys' fees, damages, indemnities and
obligations of every kind and nature, in law, equity or otherwise, known and
unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or
in any way related to agreements, events, acts or conduct at any time prior to
and including the Effective Date of this Agreement, including but not limited
to:  all such claims and demands directly or indirectly arising out of or in any
way connected with my employment with the Company or the termination of that
employment; claims or demands related to salary, bonuses, commissions, stock,
stock options, or any other ownership interests in the Company, vacation pay,
fringe benefits, expense reimbursements, severance pay, or any other form of
compensation; claims pursuant to any federal, state or local law or cause of
action including, but not limited to, the federal Civil Rights Act of 1964, as
amended; the federal Americans with Disabilities Act of 1990; the California
Fair Employment and Housing Act, as amended; tort law; contract law; wrongful
discharge; discrimination; fraud; defamation; emotional distress; and breach of
the implied covenant of good faith and fair dealing.

     I also acknowledge that the consideration given for the waiver and release
in the preceding paragraph hereof is in addition to anything of value to which I
was already entitled.


                              By:   /s/ Stuart Thompto
                                 ---------------------------
                                        Stuart Thompto

                              Date:         6/3/99
                                   -------------------------

                                      -5-

<PAGE>

                          INDEPENDENT AUDITORS' REPORT
                            ON SCHEDULE AND CONSENT

The Board of Directors
Crossworlds Software, Inc. and Subsidiaries

  The audits referred to in our report dated January 24, 2000, included the
related financial statement schedule as of December 31, 1999, and for each of
the years in the three-year period ended December 31, 1999 included in the
registration statement. This financial statement schedule is the responsibility
of the Company's management. Our responsibility is to express an opinion on
this financial statement schedule based on our audits. In our opinion, such
financial statement schedule, when considered in relation to the basic
consolidated financial statements taken as a whole, presents fairly in all
material respects the information set forth therein.

  We consent to the use of our reports included herein and to the reference to
our firm under the headings "Selected Consolidated Financial Data" and
"Experts" in the prospectus.

                                          /s/ KPMG LLP

Mountain View, California

May 22, 2000


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