REALNETWORKS INC
10-K405, 2000-03-30
COMPUTER PROGRAMMING SERVICES
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                                 UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549
                            ------------------------

                                   FORM 10-K

                 ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d)
                     OF THE SECURITIES EXCHANGE ACT OF 1934

                  FOR THE FISCAL YEAR ENDED DECEMBER 31, 1999

                         COMMISSION FILE NUMBER 0-23137

                               REALNETWORKS, INC.
             (EXACT NAME OF REGISTRANT AS SPECIFIED IN ITS CHARTER)

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                  WASHINGTON                                     91-1628146
           (STATE OF INCORPORATION)               (I.R.S. EMPLOYER IDENTIFICATION NUMBER)

       2601 ELLIOTT AVENUE, SUITE 1000
             SEATTLE, WASHINGTON                                   98121
   (ADDRESS OF PRINCIPAL EXECUTIVE OFFICES)                      (ZIP CODE)
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                                 (206) 674-2700
              (REGISTRANT'S TELEPHONE NUMBER, INCLUDING AREA CODE)

          SECURITIES REGISTERED PURSUANT TO SECTION 12(b) OF THE ACT:

                                      NONE

          SECURITIES REGISTERED PURSUANT TO SECTION 12(g) OF THE ACT:

                    COMMON STOCK, PAR VALUE $0.001 PER SHARE
                                (TITLE OF CLASS)

     Indicate by check mark whether the registrant: (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such reports), and (2) has been subject to such
filing requirements for the past 90 days.  Yes [X]  No [ ]

     Indicate by check mark if disclosure of delinquent filers pursuant to Item
405 of Regulation S-K is not contained herein, and will not be contained, to the
best of the registrant's knowledge, in definitive proxy or information
statements incorporated by reference in Part III of this Form 10-K or any
amendment to this Form 10-K.  [X]

     The aggregate market value of the Common Stock held by non-affiliates of
the registrant, based on the closing price on March 20, 2000, as reported on
NASDAQ, was $5,489,160,305.(1)

     The number of shares of the registrant's Common Stock outstanding as of
March 20, 2000 was 154,360,374.

                      DOCUMENTS INCORPORATED BY REFERENCE

     Portions of the registrant's Proxy Statement relating to the registrant's
2000 Annual Meeting of Shareholders to be held on June 2, 2000 are incorporated
by reference into Part III of this Report.

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(1) Excludes shares held of record on that date by directors, executive officers
    and 10% shareholders of the registrant.

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                               TABLE OF CONTENTS

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                                   PART I

Item 1.   Business....................................................    3
Item 2.   Properties..................................................   13
Item 3.   Legal Proceedings...........................................   13
Item 4.   Submission of Matters to a Vote of Security Holders.........   14
Item 4A.  Executive Officers of the Registrant........................   15

                                  PART II

Item 5.   Market for Registrant's Common Equity and Related
          Stockholder Matters.........................................   16
Item 6.   Selected Consolidated Financial Data........................   17
Item 7.   Management's Discussion and Analysis of Financial Condition
          and Results of Operations...................................   17
Item 7A.  Quantitative and Qualitative Disclosures about Market
          Risk........................................................   17
Item 8.   Financial Statements and Supplementary Data.................   17
Item 9.   Changes in and Disagreements with Accountants on Accounting
          and Financial Disclosure....................................   18

                                  PART III

Item 10.  Directors and Executive Officers of the Registrant..........   18
Item 11.  Executive Compensation......................................   18
Item 12.  Security Ownership of Certain Beneficial Owners and
          Management..................................................   18
Item 13.  Certain Relationships and Related Transactions..............   18

                                  PART IV

Item 14.  Exhibits, Financial Statement Schedules, and Reports on Form
          8-K.........................................................   18
Exhibit Index.........................................................   25
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                                     PART I

     This Annual Report on Form 10-K and the documents incorporated herein by
reference contain forward-looking statements that have been made pursuant to the
provisions of the Private Securities Litigation Reform Act of 1995. These
forward-looking statements are based on current expectations, estimates and
projections about RealNetworks' industry, management's beliefs, and certain
assumptions made by management. Words such as "anticipates," "expects,"
"intends," "plans," "believes," "seeks" and "estimates" and similar expressions,
are intended to identify forward-looking statements. These statements are not
guarantees of future performance and actual actions or results may differ
materially. These statements are subject to certain risks, uncertainties and
assumptions that are difficult to predict, including those noted in the
documents incorporated herein by reference. Particular attention should also be
paid to the cautionary language in the section of Item 1 entitled "Intellectual
Property" and in Item 3 entitled "Legal Proceedings." RealNetworks undertakes no
obligation to update publicly any forward-looking statements as a result of new
information, future events or otherwise, unless required by law. Readers should,
however, carefully review the risk factors included in other reports or
documents filed by RealNetworks from time to time with the Securities and
Exchange Commission, particularly the Quarterly Reports on Form 10-Q and any
Current Reports on Form 8-K.

ITEM 1. BUSINESS

OVERVIEW

     RealNetworks is a leading provider of media delivery and digital
distribution solutions designed for the Internet. Our solutions enable consumers
to experience and content providers to deliver a broad range of multimedia
content, including audio, video, text and animation. We pioneered the
development and commercialization of streaming media systems that enable the
creation, real-time delivery and playback of multimedia content. We believe that
we have established a leadership position in the market for these systems. We
have more than 95 million registered users of our RealPlayer product and believe
that more than 85% of all streaming media Web pages use our technology. The
broad acceptance of the Internet as a means of content delivery and consumption,
combined with recent technological advances, has greatly increased the
practicality and popularity of a number of new online media delivery formats. In
response, we have extended our media delivery platform to include a digital
music management system that allows consumers to acquire, record, store,
organize and play their personal music collections on PCs and digital playback
devices.

     Our solutions include a variety of integrated products and services for
consumers, content providers, service providers and advertisers. Our products
and services include:

          - RealSystem G2, an open and extensible advanced streaming media
     solution that consists of our RealPlayer client software, through which
     users experience multimedia content, and our RealServer software and
     related software tools, which enable broadcasters and content providers to
     create and deliver multimedia content.

          - Real Broadcast Network, a service based on a distributed multi-tier
     network designed to enable content providers to reliably and
     cost-effectively deliver high-quality streaming media over the Internet to
     large audiences.

          - RealJukebox, a product that turns a PC into a digital music
     management system and is based on RealSystem MP, our open and extensible
     digital music management solution.

          - RealGuide, a comprehensive directory that enables easy and
     personalized access to high-quality media programming on the Internet.

          - RealStore, an electronic commerce website from which we market, sell
     and distribute our own and third-party media delivery products and services
     to our base of more than 95 million registered users.

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PRODUCTS AND SERVICES

     RealSystem G2. RealSystem G2, introduced in November 1998, fully integrates
players, servers and tools to create an end-to-end streaming media solution for
consumers and content providers. RealSystem G2 provides the necessary components
to generate a high-quality user experience that is scalable across the
heterogeneous Internet infrastructure. It allows consumers to experience and
content providers to create rich and dynamic media content that can be viewed
and heard in real time across varying narrowband and broadband environments.
RealSystem G2's open, extensible architecture provides third party developers
the opportunity to create complementary products and services.

     Players. RealPlayer enables a user to listen to and view content from
websites that use our server products. RealPlayer provides basic functions such
as play, stop, fast-forward, rewind and volume adjustment and customizable
navigational tools and services for easy and personalized access to multimedia
content. We offer RealPlayer for free from our website and through bundling with
third-party products. We sell our premium RealPlayer Plus, which has additional
features such as clearer, sharper audio and video, high-fidelity audio quality
with a graphic equalizer and picture quality controls such as contrast,
brightness and tint. The RealPlayer software is currently in version 7.0.

     Servers. Our server technology allows broadcasters and content providers to
broadcast audio, video and other multimedia programming to large numbers of
simultaneous users over varying Internet connections. We price our servers based
on features and streaming capacity and offer a variety of server products to
meet the varying needs and requirements of broadcasters and content providers.
The RealServer line is currently in version 7.0, which has demonstrated
significant improvements in scalability and reliability:

     RealServer Basic, available for free download, supports 25 concurrent users
of live and on-demand multimedia broadcasts.

     RealServer Plus is designed for hobbyists and small- to medium-sized
businesses. It supports 60 concurrent users, with additional administrative
capabilities and content creation tools.

     The RealServer Professional is designed for use primarily by broadcasters,
ISPs, distance learning providers and large websites. It supports large
audiences via both unicast and IP multicast, and provides more advanced
administrative features. Custom solutions are available. For example, we offer
features that are designed and priced specifically for educational institutions
or teachers, and features that enable ISPs to host the streaming media content
of their customers.

     The RealServer Intranet is designed for corporate intranets. Popular
applications include live executive broadcasts at company meetings, sales force
training and enterprise learning.

     Optional RealServer Extensions include the Authentication Extension to help
ensure site security or enable pay-per-view broadcasting and to support back-end
credit card and transaction-processing systems; the Splitting Extension, which
allows RealServer customers to create a distributed streaming media network; and
the beta Advertising Extension, which enables in-stream advertising insertion
and rotation.

     Tools. We offer a variety of products that improve the distribution and
quality of customers' RealSystem G2 content and presentations. Our tools are
offered both for download from the RealNetworks.com web site and in product
bundles from third parties and include:

     RealProducer, available for free download, is our basic multimedia creation
and publishing tool. The RealProducer line is currently in version 7.0 beta.

     RealProducer Plus is a more advanced tool that offers Web designers and
production artists building RealSystem G2 presentations the ability to reach a
wider audience and produce higher-quality content.

     RealProducer Pro is a professional solution designed for Web authors and
production experts. It includes timeline-based features for creating
synchronized multimedia templates for Synchronized Multimedia Integration
Language (SMIL) and Hypertext Mark-up Language (HTML) layout and flexible
compression control.

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     RealSlideshow Basic, available for free download, allows a novice user to
combine pictures with voice commentary and/or music, including MP3 support, to
create a slide show experience on a Web site. The RealSlideshow line is
currently in version 2.0.

     RealSlideshow Plus offers users additional features for slide show creation
and dissemination, including built-in email, free images, and free slide show
hosting with partner hosting providers.

     RealPresenter Basic, available for free download, integrates with Microsoft
PowerPoint and allows users to easily turn PowerPoint slides into audio and
video enhanced Web broadcasts for access by a workgroup. The RealSystem
G2-compatible version of the RealPresenter line was co-developed with Intel and
is now in its beta version 1.0.

     RealPresenter Plus offers users additional features and functionality,
including free images, free hosting with partner hosting providers, and an
integrated 25-stream RealServer Basic to enable desktop broadcasts to the
Internet.

     RealSystem MP. RealSystem MP, introduced in May 1999 and based on the media
delivery platform of RealSystem G2, is an open and extensible music management
solution that provides consumers with a convenient method for recording,
playing, organizing and acquiring music from the Internet and local digital
sources.

     RealJukebox. Based on RealSystem MP (described in the Technology section
below), RealJukebox is a complete digital music product that enables consumers
to acquire, record, store, organize and play their personal music collections
from a PC. Music is sorted by a number of categories, including artist, song
title, genre and type of file, and consumers can create personal playlists by
dragging and dropping songs. Consumers can acquire music for playback in the
RealJukebox from a number of different sources, including free promotional music
downloads, purchased Internet music downloads and music purchased through links
to online music retailers. Consumers can also record CDs onto their hard disks
at three to five times playback speed using their choice of several high-quality
recording formats. RealJukebox plays back a number of high-quality digital audio
formats, including RealAudio G2, MP3, Liquid Audio and a2b, and enables users to
transfer their music to partner portable digital playback devices and other
portable storage solutions. We offer RealJukebox for free from our website and
bundling with third party products. We sell our premium RealJukebox Plus, which
includes additional features such as a graphic equalizer and a higher MP3
encoding rate. Users with writable CD-ROM drives can also create their own
custom CDs for personal use with RealJukebox Plus. The RealJukebox line is
currently in Version 1, Update 1.

     RealStore. The RealStore is an online store for the sale of our own
products and upgrades, as well as for third-party products and training products
for use on corporate intranets. Through this distribution channel, we are able
to offer a broad selection of products with little inventory risk or
merchandising expense.

     Software Development Kits. RealNetworks makes available for free download
and licensing to software developers two software development kits (known as
SDKs) that allow developers to create new software products that are compatible
with and complementary to RealSystem G2. The RealSystem G2 SDK describes
programming interfaces and processes by which a developer may build plug-ins for
the RealServer and RealPlayer. The RealProducer G2 SDK similarly describes
interfaces and processes, and includes object code, which enables a developer to
build a tool that encodes RealNetworks file formats.

     Take5. Introduced in November 1999, Take5 is the first daily programming
service providing streaming media consumers who use the RealPlayer (version 7.0)
with access to five top stories of the day in the entertainment, music, sports,
comedy, and news categories. More than 100 media companies, including major
broadcast and cable networks, provide the Internet programming highlighted by
Take5. The content that appears on Take5 is selected daily by a RealNetworks
editorial staff. Take5 programming may also be launched from the Real.com
website.

     RealGuide. RealGuide, an integral part of the Real.com site, offers the
ability to search for and locate multimedia content. RealGuide is a
comprehensive directory that enables easy and personalized access to

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high-quality multimedia programming information available on the Internet.
RealGuide provides viewers with one-click access to the day's top stories and
programming from nearly 200 Channels and Stations.

     Real Broadcast Network. The Real Broadcast Network is our Internet
broadcast service through which we provide hosting services on behalf of
broadcasters and content providers. We provide full turnkey services, including
the hardware, software, personnel, network connectivity and bandwidth necessary
to enable businesses to deliver live and on-demand programming over the
Internet. The Real Broadcast Network features a distributed multi-tier
architecture designed to improve Internet broadcasts by routing consumers to the
nearest broadcast hub on the Internet or within an Internet service provider. We
believe the relationships we have formed with leading backbone providers and
ISPs support and enhance the services we provide.

     Showcase Websites and Programming. In November 1999, we divided the
RealNetworks company website in two, creating Real.com and RealNetworks.com. The
Real.com site showcases and organizes an array of audio and video programming
from across the Internet, and offers users a free, optional message service that
directly notifies users on their desktops about new programming in their
interest categories. Real.com, in conjunction with RealPlayer version 7.0 and
Take5, comprises the Real.com Network. The RealNetworks.com site includes
information for and downloads of RealNetworks products and services, corporate
information, and special interest areas for RealNetworks partners and third
party developers.

     In addition to these two main websites, we offer theme-oriented sites which
organize streaming media programming for end users with specific media
interests. LiveConcerts.com offers live and on-demand streamed music concerts
and services such as up-to-date concert schedules. Film.com provides in-depth
information about movies, including reviews and previews, as well as streaming
media clips.

TECHNOLOGY

     Our media delivery solutions are designed to optimize the delivery of
multimedia content over the Internet. Our solutions are based on open industry
standards and work with a broad range of operating systems, hardware platforms,
network environments and media types.

     RealSystem G2 Technology. RealSystem G2 is a streaming media platform based
on advanced transmission technologies and protocols that address the inherent
limitations of the Internet with respect to multimedia delivery. The following
are key elements of our RealSystem G2 technology:

          - AutoUpdate, an automatic upgrade feature, notifies users and allows
     them to easily download new products and product upgrades as they become
     available.

          - SureStream transport technology enables reliable and continuous
     end-user playback by scaling dynamically to deliver high-quality RealAudio
     and RealVideo to users at the varying connection rates found under
     real-world network conditions. SureStream technology utilizes
     bi-directional communication that enables the server and player to
     communicate during transmission regarding the bandwidth and quality of the
     user's connection to optimize the transmission.

          - Buffering ensures continuous delivery by caching data packets and
     requesting retransmission of any missing packets.

          - Error-Mitigation reduces performance degradation by reconstructing
     lost data packets based on approximations regarding adjacent or closely
     related data packets.

          - Smart Networking allows a server to automatically select the
     appropriate transmission protocol depending on current network conditions
     and the presence of firewalls or proxies when streaming content to the
     player.

          - Video-Optimized Transmission incorporates technologies that reduce
     unnecessary repetition of redundant background data in neighboring video
     frames, and reduces the amount of video content being streamed if video
     performance is degraded during a given transmission. This technology
     instead focuses on maintaining the continuity of the audio stream, which is
     often more central to the user experience.

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          - Advertising Application allows for the insertion of banner and
     streaming media advertising into streaming media content while seamlessly
     integrating with existing ad-serving software and solutions.

          - Cross-Platform Support ensures that our products operate across a
     disparate array of broadcast platforms, such as Alpha UNIX, FreeBSD, HP/UX,
     Linux, SCO Unix, SGI IRIX, Sun OS and Win32, Internet infrastructures and
     emerging clients, such as PCs, set-top boxes, portable devices and all
     popular browsers.

     RealSystem G2 builds on industry standards, implementing Real Time
Streaming Protocol, a standard client/server protocol for streaming media.
RealSystem G2 also supports SMIL, which enables rich, multi-screen content to be
delivered over a typical modem connection. SMIL allows content creators to
easily synchronize their media presentations with a wide range of media,
including voice, music, visual effects, text and graphics, to produce
audio-visual content using a simple text editor.

     RealSystem MP Technology. Building on the technology of RealSystem G2, we
developed RealSystem MP, a complete digital music management solution.
RealSystem MP uses an open and extensible architecture that supports a range of
third party products and hardware devices, and can be integrated with various
Internet services such as online music databases. Key features of RealSystem MP
include:

          - Content insertion services that enable consumers to create and
     manage their own personal music database.

          - A secure plug-in interface that supports a variety of security
     initiatives, including IBM's electronic music management system, AT&T's a2b
     technology and Liquid Audio's technology.

          - File format support for popular music formats such as MP3, WAV, MIDI
     and our RealAudio G2 format.

          - Information services that provide access to information from an
     online music database, including track name, artist, album and genre.

          - Content extraction services that enable a range of devices and
     products, including portable digital devices, CD recorders, flash memory
     cards and high-capacity disks, to use the content and information in a
     user's personal music database.

          - Home networking services that enable the distribution of music
     throughout a home network.

     Technologies Enabling Large-Scale Delivery of Streamed Multimedia. Our
splitter and caching technologies allow broadcasters to transmit large numbers
of simultaneous streams using reduced bandwidth by sending a separate signal to
multiple users through the same network links. Our splitter technology enables a
host server to broadcast a signal to a set of servers distributed around a
network. Those servers then transmit the signal to the end user, thereby
minimizing the use of the network backbone and improving signal quality. We use
this technology in the Real Broadcast Network and license it to other Internet
broadcasters, ISPs and networks. The caching and proxy server technology we
co-developed with Inktomi enables widespread and efficient distribution of
multimedia content by moving the data closer to the end user. The RealProxy
caching technology enables ISPs and backbone providers to greatly reduce
bandwidth and infrastructure costs, and provides a more compelling experience
for the user.

     Codecs. Our RealSystem G2 uses multiple compression/decompression
algorithms (or codecs) to translate time-based, data-intensive content such as
audio, video or animation data into discrete data packets and then broadcasts
(or streams) the packets from a server to a client, our RealPlayer or the
RealJukebox. The client then reassembles the packets in the correct order and
allows a user to play back the streaming media content in real time without
waiting to download. The compression process enables the data to be streamed to
the player even in very low bandwidths (14.4 kbps) or congested network
environments by reducing the amount of data to be streamed. We have licensed and
integrated Intel's streaming Web video technology into RealSystem G2, enabling
significantly faster video encoding than previous streaming media delivery
systems and delivery of higher-image performance and quality to consumers.
RealSystem MP, the platform on which the RealJukebox is built, allows support
for audio formats such as RealAudio G2, MP3,

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AT&T's a2b, IBM's EMMS, Liquid Audio, Mjuice and Windows Media Audio. With the
exception of RealAudio G2, our codecs are based on licenses obtained from third
parties.

RESEARCH AND DEVELOPMENT

     We devote a substantial portion of our resources to developing new
products, enhancing existing products, expanding and improving our fundamental
streaming technology and strengthening our technological expertise. During the
years ended December 31, 1999, 1998, and 1997, we expended approximately 29%,
34%, and 43% of our total net revenues on research and development activities.
As of December 31, 1999, RealNetworks had 272 full-time employees, or
approximately 42% of our work force, engaged in research and development
activities.

SALES, MARKETING AND DISTRIBUTION

     We believe that any individual or company that desires to send, support or
receive multimedia content over the Internet is a potential customer. To reach
as many of these potential customers as possible, we sell our products and
services through several distribution channels, both directly (over the Internet
and through a sales force) and indirectly (through OEMs, VARs and other
distributors). As of December 31, 1999, we had 241 full-time employees, or
approximately 37% of our work force, engaged in sales and marketing activities.

     Electronic Commerce. Substantially all of the products we sell can be
purchased and delivered directly from our websites. Our websites provide us with
a low-cost, globally accessible sales channel that is available 24 hours per
day, seven days per week on a world wide basis.

     Direct Sales Force. Our direct sales force primarily markets and sells our
server products to corporate customers. We also have an advertising sales force
that markets and sells advertising on our websites and within the media streams
that we host on behalf of our corporate customers. We have subsidiaries in
Japan, the United Kingdom, France and Germany, and offices in several other
countries, which market and sell our products outside the United States.

     OEMs AND VARs. We have entered into various distribution relationships with
third parties pursuant to which our products and technologies are incorporated
into, bundled with or offered with third-party products for delivery by the
third party to end users.

     Sales Through Other Distributors. We sell our software systems and services
to other distributors, including content aggregators, ISPs and other hosting
providers that redistribute or provide end users access to our streaming
technology from their websites and systems. We have agreements with owners of
many popular websites and software companies to distribute our products as a
click-through or to bundle our RealPlayer G2 into their applications and
software.

     Real Developer Program. In August 1999 we transitioned our Real Developer
Program into the more comprehensive RealPartner Program, which provides
development tools, training and technical assistance, and marketing
opportunities to individuals and companies who work with our streaming media
technology. Members of the program include independent software vendors, who are
creating and marketing RealAudio-or RealVideo-enabled software or hardware
products; professional services agencies that are are building interactive,
mutlimedia-rich websites for clients; VARs who resell RealNetworks products
stand-alone or as a part of a custom, integrated system; and ISP hosting
providers who own RealServers and offer streaming media hosting to their
customers. There are more than 700 members in the RealPartner Program.

     Marketing Programs. Our marketing programs are aimed at increasing brand
awareness, stimulating market demand and educating potential customers about the
economic opportunities in delivering multimedia content over the Internet. We
have a number of marketing initiatives, including:

     - Showcasing our various products and solutions in trade shows, conferences
       and seminars.

     - Providing product-specific information through our websites.

     - Promoting and co-promoting special events with our broadcast partners.

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     - Advertising products and services in print and electronic media.

     - Sponsoring our annual RealNetworks Conference.

CUSTOMERS

     Our customers include businesses and consumers located throughout the
world. Sales to customers outside the United States, primarily in Asia and
Europe, were approximately 23%, 22%, and 24% of total net revenues, excluding
revenues from the Microsoft license agreement, in the years ended December 31,
1999, 1998, and 1997. Software license fees under a license agreement with
Microsoft accounted for approximately 8%, 15%, and 13% of total net revenues for
the years ended December 31, 1999, 1998, and 1997.

CUSTOMER SUPPORT

     Our customers have a choice of support options depending on the level of
service desired and the nature of the products acquired. Customer support is
provided by our customer relations department and third-party contractors.
Customers can access a technical support hotline to answer inquiries or initiate
e-mail inquiries. We also provide an online database of technical information
for customer self-service. As of December 31, 1999, we employed 24 full-time
technical and customer support representatives, approximately 4% of our work
force, to respond to customer requests for support.

COMPETITION

     The market for software and services for media delivery over the Internet
is relatively new, constantly changing and intensely competitive. As media
delivery evolves into a central component of the Internet experience, more
companies are entering the market for, and expending increasing resources to
develop, media delivery software and services. We expect that competition will
continue to intensify. Negative competitive developments could hurt our business
and the trading price of our stock.

     Many of our current and potential competitors have longer operating
histories, greater name recognition, more employees and significantly greater
financial, technical, marketing, public relations and distribution resources
than we do. In addition, new competitors with potentially unique or more
desirable products or services are entering the market all the time. The
competitive environment may require us to make changes in our products, pricing,
licensing, services or marketing to maintain and extend our current brand and
technology franchise. Price concessions or the emergence of other pricing or
distribution strategies of competitors may diminish our revenues, impact our
margins or lead to a reduction in our market share, any of which will harm our
business.

     We believe that the primary competitive factors in the media delivery
market include:

     - the quality and reliability of the overall media delivery solution;

     - access to distribution channels necessary to achieve broad distribution
       and use of products;

     - the availability of content for delivery over the Internet and access to
       necessary intellectual property rights;

     - the ability to license or develop and support secure formats for digital
       media delivery, particularly music and video;

     - the ability to license and support popular and emerging media formats for
       digital media delivery, particularly music and video, in a market where
       competitors may control the intellectual property rights for these
       formats;

     - the size of the active audience for streaming and digital media and its
       appeal to content providers and advertisers;

     - features for creating, editing and adapting content for the Internet;

     - ease of use and interactive user features in products;
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     - ease of finding and accessing content over the Internet;

     - scalability of streaming media and media delivery technology and cost per
       user;

     - pricing and licensing terms;

     - compatibility with new and existing media formats;

     - compatibility with the user's existing network components and software
       systems; and

     - challenges caused by bandwidth constraints and other limitations of the
       Internet infrastructure.

     Our failure to adequately address any of the above factors could harm our
business strategy and operating results.

     Media Technologies. Microsoft is a principal competitor in the development
and distribution of streaming media and media distribution technology. Microsoft
currently competes with us in the market for streaming media server and player
software and has announced its intent to compete in the market for digital
distribution of media. Microsoft's commitment to and presence in the media
delivery industry has increased and Microsoft will continue to increase
competitive pressure in the overall market for streaming media and media
distribution.

     Microsoft distributes its competing streaming media server and tools
products by bundling them with its Windows NT servers at no additional charge
and by making them available for download from its website for free. While we
also provide free downloads of certain of our products, including players,
servers and tools, Microsoft's practices have caused, and may continue to cause,
pricing pressure on our products. These practices have led in some cases, and
could continue to lead to, longer sales cycles, decreased sales, loss of
existing customers and reduced market share. In addition, we believe that
Microsoft has used and may continue to use its monopoly position in the computer
industry and its financial resources to secure preferential or exclusive
distribution and bundling contracts for its streaming media products with third
parties such as Internet service providers (ISPs), online service providers,
content providers, entertainment companies, media companies, broadcasters, value
added resellers (VARs) and original equipment manufacturers (OEMs), including
third parties with whom we have relationships. In addition, Microsoft has
invested significant sums of money in certain of our current and potential
customers, and we expect this trend to continue, which may cause such customers
to stop using or reduce their use of our products and services. Such
arrangements, together with Microsoft's aggressive marketing of Windows NT and
of its streaming media products, may reduce our share of the streaming media
market.

     Microsoft's Windows Media Player competes with our RealPlayer products. The
Windows Media Player is available for download from Microsoft's website for
free, and is bundled by Microsoft with its Windows 98 operating system and with
its Web browser, Internet Explorer. In addition, Microsoft has bundled certain
audio capabilities into a radio toolkit for Internet Explorer 5.0, its latest
Web browser. Internet Explorer 5.0 includes Web Events, which provides links to
multimedia content on the Internet, especially content in Microsoft's streaming
or digital media formats. We expect the Windows Media Player to be bundled with
new versions of Windows to be released this year. We expect that by leveraging
its monopoly position in operating systems and tying streaming or digital media
into its operating system and its browser, Microsoft will distribute
substantially more copies of the Windows Media Player in the future than it has
in the past and may be able to attract more users to its streaming or digital
media products. Currently, our RealPlayer has a high degree of market
penetration: we have over 95 million unique registered users and estimate that
more than 85% of all Web pages that use streaming media do so using our
technology. Our market position will be difficult to sustain, particularly in
light of Microsoft's efforts and dominant position in operating systems. In
addition, Microsoft has invested in certain digital distribution technologies
that compete with RealJukebox, such as the MusicMatch Jukebox. Microsoft bundles
the MusicMatch Jukebox with the Microsoft Windows 98 Second Edition operating
system. The MusicMatch Jukebox supports the Windows Media format, but not
RealSystem G2 format. We also expect Microsoft to develop its own jukebox
product or bundle jukebox capabilities into the Windows Media Player. Microsoft
also supports and promotes other third party products competitive to our
products. We expect Microsoft and other competitors to devote significantly
greater resources to

                                       10
<PAGE>   11

product development in the jukebox and digital media categories. In addition, it
may be difficult or impossible for us to license the Windows Media formats and
other popular third party codec technology for use in our RealPlayer and
RealJukebox products on terms equivalent to those offered to our competitors who
do support the Windows Media format, which may harm the demand for and market
for the RealPlayer and RealJukebox products.

     In addition, Microsoft competes with us to attract broadcasters of high
quality or popular content to promote and deliver such content in Microsoft's
formats, in some cases on an exclusive or preferential basis. We believe that
Microsoft's commitment to and presence in the media delivery industry has
increased and that Microsoft will continue to increase competitive pressure in
the overall market for streaming media and media distribution.

     In addition to Microsoft, we face increasing competition from other
companies that are developing and marketing streaming media products. Apple
Computer offers the QuickTime streaming media technology, including a free media
player and a free streaming media server, and has made available free source
code to the server under the conditions of Apple Computer's end user license
agreement. We expect that Apple Computer will devote more resources to
developing and marketing streaming media systems, and will seek to compete more
vigorously with us in the marketplace. Other competitors include, but are not
limited to, Cisco Systems/Precept Software, PictureTel/Starlight Networks and
Oracle Corporation. Companies such as AOL and Yahoo! and many smaller
competitors offer various products that compete with other player and jukebox
products. As more companies enter the market with products that compete with our
servers, players and tools, the competitive landscape could change rapidly to
our disadvantage.

     We do not believe that clear standards have emerged with respect to non-PC
wireless and cable-based systems. Likewise, no one company has gained a dominant
position in the mobile device market. However, certain products and services in
these markets support our technology, and certain support our competitors'
technology, especially Microsoft, which can use its monopoly position in the
operating system business and other financial resources to gain access to these
markets, potentially to the exclusion of us. Other companies' products and
services or new standards may emerge in any of these areas, which could reduce
demand for our products or render them obsolete.

     In addition, our streaming media and media delivery products face
competition from "fast download" media delivery technologies such as AVI,
QuickTime and MP3. Other fast download or non-streaming IP-based content
distribution methods are likely to emerge and could compete with our products
and services, which could harm our business.

     Media Hosting. Our media hosting service, the Real Broadcast Network,
competes with a variety of companies that provide streaming media hosting
services. These companies include Yahoo! Broadcast Services (formerly
Broadcast.com), Akamai/Intervu and emerging broadcast networks such as CMGI's
Magnitude Network, Enron Communications, Global Media and Microcast. We may not
establish or sustain our competitive position in this market segment. Some media
hosting competitors are also customers on whom we rely to help drive product
download traffic to our website through their broadcast events. We also sell
servers and tools to competitors that compete with Real Broadcast Network. As
our relationship becomes more competitive, such companies may choose to purchase
less or more of our products or services. Microsoft does not currently offer its
own media hosting services, but it does own investments in competitive hosting
services and it encourages customers who use Microsoft technology to use hosting
services that compete with Real Broadcast Network.

     Website Destinations, Content and Advertising. While Internet advertising
revenues across the industry continue to grow, the number of websites competing
for advertising revenues is also growing. Our websites, including Real.com,
RealNetworks.com, Film.com and LiveConcerts.com, compete for user traffic and
Internet advertising revenues with a wide variety of websites, Internet portals
and ISPs. In particular, aggregators of audio, video and other media, such as
Yahoo! Broadcast Services and Microsoft's Web Events, compete with our
RealGuide. We also compete with traditional media such as television, radio and
print for a share of advertisers' total advertising budgets. Our advertising
sales force and infrastructure are still in early stages of development relative
to those of our competitors. We cannot be certain that advertisers will place
                                       11
<PAGE>   12

advertising with us or that revenues derived from such advertising will be
meaningful. If we lose advertising customers, fail to attract new customers, are
forced to reduce advertising rates or otherwise modify our rate structure to
retain or attract new customers, or if we lose website traffic, our business
could be harmed.

     Electronic Commerce. The electronic commerce features of our websites
compete with a variety of other websites for consumer traffic. To compete
successfully in the electronic commerce market, we must attract sufficient
traffic to our websites by offering high-quality, competitively priced,
desirable merchandise in a compelling, easy-to-purchase format. In addition, we
must successfully leverage our existing user base to develop the market for our
products and services. We may not compete successfully in the growing and
rapidly changing market for electronic commerce. Our failure to do so could harm
our business.

GOVERNMENT REGULATION

     We are not currently subject to direct regulation by any governmental
agency other than laws and regulations generally applicable to businesses,
although certain U.S. export controls and import controls of other countries,
including controls on the use of encryption technologies, may apply to our
products. Few existing laws or regulations specifically apply to the Internet.
However, it is likely that a number of laws and regulations may be adopted in
the United States and other countries with respect to the Internet. These laws
may relate to areas such as content issues (such as obscenity, indecency and
defamation), copyright and other intellectual property rights, encryption, use
of key escrow data, caching of content by server products, electronic
authentication or "digital signatures," personal privacy, advertising, taxation,
electronic commerce liability, e-mail, network and information security and the
convergence of traditional communication services with Internet communications,
including the future availability of broadband transmission capability. Other
countries and political organizations are likely to impose or favor more and
different regulation than that which has been proposed in the United States, and
state governments may impose regulations in addition to, inconsistent with or
stricter than federal regulation, thus furthering the complexity of regulation.
The adoption of such laws or regulations, and uncertainties associated with
their validity and enforcement, may affect the available distribution channels
for and costs associated with our products and services, and may affect the
growth of the Internet. Such laws or regulations may therefore harm our
business.

     We do not know for certain how existing laws governing issues such as
property ownership, copyright and other intellectual property issues, taxation,
illegal or obscene content, retransmission of media, and personal privacy and
data protection apply to the Internet. The vast majority of such laws were
adopted before the advent of the Internet and related technologies and do not
address the unique issues associated with the Internet and related technologies.
Most of the laws that relate to the Internet have not yet been interpreted.
Changes to or the interpretation of these laws could:

     - limit the growth of the Internet;

     - create uncertainty in the marketplace that could reduce demand for our
       products and services;

     - increase our cost of doing business;

     - expose us to significant liabilities associated with content available on
       our websites or distributed or accessed through our products or services,
       with our provision of products and services, and with the features or
       performance of our products and websites;

     - lead to increased product development costs or otherwise harm our
       business; and

     - decrease the rate of growth of our user base and limit our ability to
       effectively communicate with and market to our user base.

INTELLECTUAL PROPERTY

     As of January 31, 2000, we had 29 registered U.S. trademarks or service
marks, and had applications pending for an additional 45 U.S. trademarks. We
also have several unregistered trademarks. In addition, RealNetworks has several
foreign trademark registrations and pending applications. Many of our marks
begin with the word "Real" (such as RealSystem, RealAudio and RealVideo). We are
aware of other companies
                                       12
<PAGE>   13

that use "Real" in their marks alone or in combination with other words, and we
do not expect to be able to prevent all third-party uses of the word "Real" for
all goods and services. In addition, the laws of some foreign countries do not
protect our proprietary rights to the same extent as do the laws of the United
States, and effective patent, copyright, trademark and trade secret protection
may not be available in such jurisdictions.

     As of January 31, 2000, we had 11 U.S. patents and numerous patent
applications on file relating to various aspects of our technology. We are
preparing additional patent applications on other features of our technology.
Patents with respect to our technology may not be granted and, if granted, may
be challenged or invalidated. Issued patents may not provide us with any
competitive advantages and may be challenged by third parties. In addition,
others could independently develop substantially equivalent intellectual
property.

     Many of our current and potential competitors dedicate substantially
greater resources to protection and enforcement of their intellectual property
rights, especially patents. If a blocking patent has issued or issues in the
future, we would need to either obtain a license or design around the patent. We
may not be able to obtain such a license on acceptable terms, if at all, or
design around the patent. As with other software products, our products are
susceptible to unauthorized copying and uses that may go undetected, and
policing such unauthorized use is difficult.

     To protect our proprietary rights, we rely on a combination of patent,
trademark, copyright and trade secret laws, confidentiality agreements with our
employees and third parties, and protective contractual provisions. These
efforts to protect our intellectual property rights may not be effective in
preventing misappropriation of our technology, or may not prevent the
development and design by others of products or technologies similar to or
competitive with those we develop.

EMPLOYEES

     At December 31, 1999, RealNetworks had 647 full-time employees and 1
part-time employee, 557 of whom were based at RealNetworks' executive offices in
Seattle, Washington, 52 of whom were based at RealNetworks' offices in Japan,
England, France, Canada, Germany, Brazil, Mexico or Australia and 39 of whom
were sales personnel based at other locations. None of RealNetworks' employees
is subject to a collective bargaining agreement, and RealNetworks believes that
its relations with its employees are good.

POSITION ON CHARITABLE RESPONSIBILITY

     RealNetworks is strongly committed to charitable responsibility, as
evidenced by its donations of software to charitable organizations. For the
quarter and year ended December 31, 1999, RealNetworks was profitable and
accrued 5% of quarterly net income for charitable donation. If RealNetworks
achieves sustained profitability, it intends to donate approximately 5% of its
annual pre-tax net income to charitable organizations. RealNetworks hopes to
encourage employee giving by using a portion of its intended contribution to
match charitable donations made by employees.

ITEM 2. PROPERTIES

     RealNetworks leases its corporate headquarters which are located in
Seattle, Washington. The lease commenced on April 1, 1999 and expires on April
1, 2011, with an option to renew for either a three- or a ten-year period.
RealNetworks is currently leasing approximately 179,000 square feet at an
average monthly rent of approximately $255,000, and will be leasing
approximately 87,000 square feet of additional space in stages during 2000
through 2001, at an average additional monthly rent of approximately $144,000.

ITEM 3. LEGAL PROCEEDINGS

     In August 1998, Venson M. Shaw and Steven M. Shaw filed a lawsuit against
us and co-defendant Broadcast.com in the United States District Court for the
Northern District of Texas -- Dallas Division. The plaintiffs allege that we,
individually and in combination with Broadcast.com, infringe on the plaintiffs'
patent by making, using, selling and/or offering to sell software products and
services directed to media delivery systems for the Internet and corporate
intranets. The plaintiffs seek to enjoin us from our alleged infringing

                                       13
<PAGE>   14

activity and to recover damages in an amount no less than a reasonable royalty.
Although we can give no assurance as to the outcome of this lawsuit, we believe
that the allegations in this action are without merit, and we intend to
vigorously defend ourselves against these claims. We may be required to
indemnify Broadcast.com under the terms of our license agreement with it. The
plaintiffs filed a similar claim based on the same patent and seeking similar
remedies as a separate lawsuit against Microsoft and Broadcast.com in the same
court. The court has consolidated the lawsuit against Microsoft and
Broadcast.com with the lawsuit against RealNetworks and Broadcast.com. If the
plaintiffs prevail in their claims, we could be required to pay damages or other
royalties, in addition to complying with injunctive relief, which could have a
material adverse effect on our operating results.

     On July 29, 1998, Left Bank Management, Inc. filed a lawsuit against us in
the U.S. District Court for the Western District of Washington. The plaintiff
alleges that we entered into an oral agreement with it in 1995 pursuant to which
the plaintiff claims it is entitled to 30% of our revenues from the use of
RealAudio technology to promote, sample or sell music. The plaintiff claims
breach of contract, unjust enrichment, promissory estoppel and breach of
implied-in-fact contract. We have denied each of the plaintiff's claims. In
response to our motion to dismiss, the plaintiff withdrew its claim for breach
of fiduciary duty. Trial is currently set for June 2000. Although no assurance
can be given as to the outcome of this lawsuit, we believe the allegations in
this action are without merit, and we intend to vigorously defend ourselves
against these claims. If the plaintiffs prevail in their claims, we could be
required to pay damages which could have a material adverse effect on our
operating results.

     In response to various news reports relating to RealNetworks' privacy
practices, between November 1999 and March 2000, a total of fourteen purported
class action lawsuits were filed against us in state and/or federal courts in
California, Illinois, Pennsylvania, Washington and Texas. The plaintiffs in
federal court in Pennsylvania and in Illinois state court have voluntarily
dismissed their lawsuits in response to our motions to compel arbitration of the
claims under the terms of our End User License Agreements. The remaining twelve
actions, which seek to certify classes of plaintiffs, allege breach of contract,
invasion of privacy, deceptive trade practices, negligence, fraud and violation
of certain federal and state laws in connection with various communications
features of the RealPlayer and RealJukebox products. Plaintiffs are seeking both
damages and injunctive relief. We have filed various answers denying the claims
and have filed suit in Washington state court to compel the plaintiffs who have
filed actions in Texas, California and Illinois state courts to arbitrate their
claims as required by our End User License Agreements. On February 10, 2000, the
federal district court for the Northern District of Illinois granted our motion
to stay the court proceedings in that case because the claims are subject to
arbitration under our End User License Agreements. Also on that date, the
federal Judicial Panel on Multidistrict Litigation transferred all federal cases
pending at that time to the federal court in Illinois that has ruled that the
claims are arbitrable. Plaintiffs in the transferred federal cases are seeking
to overturn the district court's ruling that the claims must be arbitrated.
Although we can give no assurance as to the outcome of this lawsuit, we believe
that the allegations in these actions are without merit, and we intend to
vigorously defend ourselves against these claims. If the plaintiffs prevail in
their claims, we could be required to pay damages or other penalties, in
addition to complying with injunctive relief, which could have a material
adverse effect on our operating results.

     From time to time we are, and expect to continue to be, subject to legal
proceedings and claims in the ordinary course of our business, including
contract-related claims and claims of alleged infringement of third-party
patents, trademarks and other intellectual property rights. These claims, even
if not meritorious, could force us to spend significant financial and managerial
resources. We currently have several claims threatened against us relating to
patent infringement, though we believe they are without merit. We currently are
not aware of any legal proceedings or claims that we believe will have,
individually or taken together, a material adverse effect on our business,
prospects, financial condition and results of operations.

ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

     No matters were submitted to a vote of RealNetworks' shareholders during
the fourth quarter of its fiscal year ended December 31, 1999.

                                       14
<PAGE>   15

ITEM 4A. EXECUTIVE OFFICERS OF THE REGISTRANT

     The executive officers of RealNetworks are elected annually at the meeting
of the Board of Directors held in conjunction with the annual meeting of
shareholders. The following are the current executive officers of RealNetworks:

<TABLE>
<CAPTION>
      NAME               AGE                             POSITION
      ----               ---                             --------
<S>                      <C>    <C>
Robert Glaser..........  38     Chairman of the Board, Chief Executive Officer and
                                Treasurer
Thomas Frank...........  36     Chief Operating Officer
Phillip Barrett........  46     Senior Vice President -- Media Technologies

Paul Bialek............  40     Senior Vice President -- Finance and Operations and Chief
                                Financial Officer
Maria Cantwell.........  41     Senior Vice President -- Consumer and E-Commerce

Len Jordan.............  33     Senior Vice President -- Media Systems
Martin Plaehn..........  42     Senior Vice President -- Media Systems
</TABLE>

     ROBERT GLASER has served as Chairman of the Board, Chief Executive Officer
and Treasurer of RealNetworks since its inception in February 1994. He also
serves as RealNetworks' Policy Ombudsman, with the exclusive authority to adopt
or change the editorial policies of RealNetworks as reflected on its Web sites
or in other communications or media in which RealNetworks has a significant
editorial or media voice. From 1983 to 1993, Mr. Glaser was employed at
Microsoft, most recently as Vice President of multimedia and consumer systems,
where he focused on the development of new businesses related to the convergence
of the computer, consumer electronics and media industries. Mr. Glaser holds a
B.A. and an M.A. in Economics and a B.S. in Computer Science from Yale
University.

     THOMAS FRANK has served as Chief Operating Officer since September 1999.
From January 1999 to September 1999, Mr. Frank served as Senior Vice
President -- Programming and Media Publishing of RealNetworks. From January 1995
to December 1998, Mr. Frank served as Senior Vice President of Dick Clark
Productions, responsible for television program development and production. From
1992 to December 1995, Mr. Frank served as Vice President, Television
Programming for The Leo Burnett Company, and was responsible for client
sponsored programming. Mr. Frank previously held positions with Carolco
Television and Proctor & Gamble Company. Mr. Frank holds a B.A. in English
Literature from the University of Cincinnati.

     PHILLIP BARRETT has served as Senior Vice President -- Media Technologies
of RealNetworks since July 1998. From January 1997 to July 1998, Mr. Barrett
served as Senior Vice President -- Media Systems of RealNetworks, and from
November 1994 to January 1997 he served as Vice President -- Software
Development. From March 1986 to October 1994, Mr. Barrett was a Development
Group Manager at Microsoft, where he led development efforts for Windows 386,
Windows 3.0 and Windows 3.1. Mr. Barrett holds an A.B. in Mathematics from
Rutgers University and an M.S. in Computer Sciences from the University of
Wisconsin, Madison.

     PAUL BIALEK has served as Senior Vice President -- Finance and Operations
and Chief Financial Officer of RealNetworks since June 1998. From March 1997 to
June 1998, Mr. Bialek was Chief Financial Officer and Vice President of Finance
and Operations with Metapath Software Corporation, a provider of operational
support systems for telecommunications companies, marketing analysis and service
providing systems. From 1993 to March 1997, Mr. Bialek was Chief Financial
Officer and Vice President of Finance and Administration for Edmark Corporation,
a developer and publisher of multimedia educational software products. Mr.
Bialek started his career at KPMG LLP where he was employed in a variety of
positions for 11 years. Mr. Bialek holds a B.A. in Business Administration from
Seattle University and is a Certified Public Accountant.

     MARIA CANTWELL has served as Senior Vice President -- Consumer and
E-Commerce of RealNetworks since July 1997. From April 1995 to July 1997, Ms.
Cantwell served as Vice President -- Marketing of RealNetworks. From February
1995 to April 1995, Ms. Cantwell was a consultant to

                                       15
<PAGE>   16

RealNetworks. From 1992 to January 1995, Ms. Cantwell served as a member of the
103rd Congress. Ms. Cantwell holds a B.A. in Public Administration from Miami
University.

     LEN JORDAN has served as Senior Vice President -- Media Systems of
RealNetworks since January 1997. From November 1993 to November 1996, Mr. Jordan
was employed at Creative Multimedia, Inc., a developer and publisher of
CD-ROM/Internet products in a number of capacities, most recently as President.
From September 1989 to November 1993, Mr. Jordan was employed at Central Point
Software, Inc., a utility software publisher. Mr. Jordan graduated magna cum
laude from the Eccles School of Business at the University of Utah with B.S.
degrees in Finance and Economics.

     MARTIN PLAEHN has served as Senior Vice President -- Media Systems since
September 1999. From April 1996 to August 1999, Mr. Plaehn served as President
of Viewpoint Digital and its Chairman and CEO until its acquisition by Computer
Associates in October 1998. From 1990 to 1996, Mr. Plaehn served as Executive
Vice President of Business and Product Development and was a member of the Board
of Directors of AliasXWavefront, a subsidiary of Silicon Graphics. Mr. Plaehn
started his career as software developer at General Atomic Company in 1978,
ISSCO Graphics in 1980, and Template Graphics Software from 1982 to 1990. Mr.
Plaehn holds a B.A. degree from the University of California San Diego and is a
graduate of UCSD's Executive Program for Scientists and Engineers.

                                    PART II

ITEM 5. MARKET FOR REGISTRANT'S COMMON EQUITY AND RELATED STOCKHOLDER MATTERS

     The Company's common stock has been traded on the Nasdaq National Market
under the symbol "RNWK" since the Company's initial public offering in November
1997. There is currently only a limited trading market for the shares of the
Company's common stock and accordingly there is no assurance that any quantity
of the common stock could be sold at or near reported trading prices.

     The following table sets forth for the periods indicated the high and low
closing prices for the Company's common stock. These quotations represent prices
between dealers and do not include retail markups, markdowns or commissions and
may not necessarily represent actual transactions.

<TABLE>
<CAPTION>
                                                     HIGH       LOW
                                                    -------    ------
<S>                                                 <C>        <C>
Year Ended December 31, 1999
First Quarter.....................................  $36.375      9.00
Second Quarter....................................   65.938    25.500
Third Quarter.....................................   54.750    27.531
Fourth Quarter....................................   93.000    43.875
</TABLE>

<TABLE>
<CAPTION>
                                                     HIGH       LOW
                                                    -------    ------
<S>                                                 <C>        <C>
Year Ended December 31, 1998
First Quarter.....................................  $ 7.438     3.375
Second Quarter....................................    9.859     4.984
Third Quarter.....................................   12.063     3.813
Fourth Quarter....................................   12.438     5.531
</TABLE>

     The Company has not paid any cash dividends and does not intend to pay any
cash dividends in the foreseeable future.

     As of March 20, 2000, there were approximately 649 holders of record of the
Company's common stock. Most shares of the Company's common stock are held by
brokers and other institutions on behalf of shareholders.

                                       16
<PAGE>   17

RECENT SALES OF UNREGISTERED SECURITIES

     Between October 1, 1999 and December 31, 1999, RealNetworks issued
unregistered securities as follows:

     (1) A warrant for the purchase of an aggregate of 3,500 shares of Common
         Stock was issued to one entity in December 1999 for promotional
         consideration.

     No underwriters were engaged in connection with this issuance. The
transaction noted above was made in reliance upon the exemption from
registration provided by either Section 3(b) or 4(2) of the Securities Act of
1933, as amended (the "Securities Act").

ITEM 6. SELECTED CONSOLIDATED FINANCIAL DATA

     The information required by this Item is incorporated herein by reference
to the information contained in the "Selected Consolidated Financial Data"
section of the Company's 1999 Annual Report to Shareholders, which section is
included in Exhibit 13.1 hereto.

ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS

     The information required by this Item is incorporated herein by reference
to the information contained in the "Management's Discussion and Analysis of
Financial Condition and Results of Operations" section of the Company's 1999
Annual Report to Shareholders, which section is included in Exhibit 13.1 hereto.

ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

     The Company is exposed to the impact of interest rate changes and change in
the market values of its investments.

     Interest Rate Risk. The Company's exposure to market rate risk for changes
in interest rates relates primarily to the Company's short-term investment
portfolio. The Company does not hold derivative financial instruments or equity
investments in its short-term investment portfolio. The Company's cash
equivalents and short-term investments consist of high quality securities, as
specified in the Company's investment policy guidelines. Investments in both
fixed rate and floating rate interest earning instruments carry a degree of
interest rate risk. The fair value of fixed rate securities may be adversely
impacted due to a rise in interest rates, while floating rate securities may
produce less income than expected if interest rates fall. Due in part to these
factors, the Company's future interest income may be adversely impacted due to
changes in interest rates. In addition, the Company may incur losses in
principal if it is forced to sell securities which have declined in market value
due to changes in interest rates. Because the Company has historically held its
short-term investments until maturity and the substantial majority matures
within one year of purchase, the Company would not expect its operating results
or cash flows to be significantly impacted by a sudden change in market interest
rates.

     Investment Risk. As of December 31, 1999, the Company had an investment in
voting capital stock of a privately-held, technology company for business and
strategic purposes. This investment is included in other assets and is accounted
for under the cost method since ownership is less than 20% and the Company does
not have significant influence. The securities do not have a quoted market
price. The Company's policy is to regularly review the operating performance in
assessing the carrying value of the investment.

     The Company reviews its long-lived assets, including goodwill, for
impairment whenever events or changes in circumstances indicate that the
carrying amount of an asset may not be recoverable.

ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

     The information required by this Item is incorporated herein by reference
to the " Consolidated Financial Statements" section of the Company's 1999 Annual
Report to Shareholders, which section is included in Exhibit 13.1 hereto.

                                       17
<PAGE>   18

ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND
FINANCIAL DISCLOSURE

     Not applicable.

                                    PART III

ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT

     The information required by this Item is contained in part in the sections
captioned "Board of Directors-Nominees for Director," "Board of
Directors -- Continuing Directors Not Standing for Election This Year," "Board
of Directors -- Contractual Arrangements" and "Voting Securities and Principal
Holders-Section 16(a) Beneficial Ownership Reporting Compliance" in the Proxy
Statement for RealNetworks' Annual Meeting of Shareholders scheduled to be held
on June 2, 2000, and such information is incorporated herein by reference.

     The remaining information required by this Item is set forth as Item 4A in
Part I of this report under the caption "Executive Officers of the Registrant."

ITEM 11. EXECUTIVE COMPENSATION

     The information required by this Item is incorporated by reference to the
information contained in the section captioned "Compensation and Benefits" of
the Proxy Statement for RealNetworks' Annual Meeting of Shareholders scheduled
to be held on June 2, 2000.

ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

     The information required by this Item is incorporated by reference to the
information contained in the sections captioned "Voting Securities and Principal
Holders" of the Proxy Statement for RealNetworks' Annual Meeting of Shareholders
scheduled to be held on June 2, 2000.

ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

     The information required by this Item is incorporated by reference to the
information contained in the section captioned "Voting Securities and Principal
Holders -- Certain Transactions" of the Proxy Statement for RealNetworks' Annual
Meeting of Shareholders scheduled to be held on June 2, 2000.

                                    PART IV

ITEM 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS ON FORM 8-K

(a)(1) INDEX TO CONSOLIDATED FINANCIAL STATEMENTS

     The following consolidated financial statements of RealNetworks, Inc. and
subsidiaries are filed as part of this report:

       Consolidated Statements of Operations and Comprehensive Income
       (Loss) -- Years ended December 31, 1999, 1998 and 1997

       Consolidated Balance Sheets -- December 31, 1999 and 1998

       Consolidated Statements of Cash Flows -- Years ended December 31, 1999,
       1998 and 1997

       Consolidated Statements of Shareholders' Equity -- Years ended December
       31, 1999, 1998 and 1997

       Notes to Consolidated Financial Statements

       Independent Auditors' Report

       Report of Management

                                       18
<PAGE>   19

(a)(2) FINANCIAL STATEMENT SCHEDULES

       Schedule II: Valuation and Qualifying Accounts

       Schedules not listed above have been omitted because the information
       required to be set forth therein is not applicable or is included in the
       Consolidated Financial Statements or notes thereto.

(b) REPORTS ON FORM 8-K

     None.

(c) EXHIBITS

     The following exhibits are incorporated herein by reference or are filed
with this report as indicated below:

<TABLE>
<S> <C>    <C>
EXHIBIT NO. 2: PLAN OF ACQUISITION, REORGANIZATION, ARRANGEMENT,
  LIQUIDATION OR SUCCESSION
    2.1    Agreement and Plan of Merger among RealNetworks, Vivo
           Software, Inc. and RN Acquisition Corp. dated as of February
           20, 1998 (incorporated by reference from Exhibit 2.1 to
           RealNetworks' Current Report on Form 8-K filed with the
           Securities and Exchange Commission on April 8, 1998)
    2.2    Agreement and Plan of Merger by and among RealNetworks, Xing
           Technology Corporation, XTC Acquisition Corp. and certain
           shareholders of Xing dated as of April 12, 1999
           (incorporated by reference from Exhibit 2.1 to RealNetworks'
           Quarterly Report on Form 10-Q for the quarterly period ended
           March 31, 1999 filed with the Securities and Exchange
           Commission on May 17, 1999)
    2.3    Amendment No. 1 to Agreement and Plan of Merger among
           RealNetworks, Xing Technology Corporation, XTC Acquisition
           Corp. and certain shareholders of Xing dated as of July 28,
           1999 (incorporated by reference from Exhibit 2.2 to
           RealNetworks' Current Report on Form 8-K filed with the
           Securities and Exchange Commission on August 23, 1999)
    2.4    Agreement and Plan of Merger and Reorganization by and among
           RealNetworks, Inc., Varsity Acquisition Corp., NetZip, Inc.,
           certain shareholders of NetZip, Inc. and ChaseMellon
           Shareholder Services, L.L.C., dated as of January 25, 2000
           (incorporated by reference from Exhibit 2.1 to RealNetworks'
           Current Report on Form 8-K filed with the Securities and
           Exchange Commission on January 26, 2000)

EXHIBIT NO. 3: ARTICLES OF INCORPORATION AND BYLAWS
    3.1    Amended and Restated Articles of Incorporation (incorporated
           by reference from Exhibit 3.1 to RealNetworks' Quarterly
           Report on Form 10-Q for the quarterly period ended September
           30, 1998 filed with the Securities and Exchange Commission
           on November 13, 1998)
    3.2    Designation of Rights and Preferences of Series A Preferred
           Stock (incorporated by reference from Exhibit A to the
           Shareholder Rights Plan dated December 4, 1998 between
           RealNetworks and ChaseMellon Shareholder Services, L.L.C.,
           filed as Exhibit 1 to RealNetworks' Registration Statement
           on Form 8-A12G filed with the Securities and Exchange
           Commission on December 14, 1998)
    3.3    Amended and Restated Bylaws (incorporated by reference from
           Exhibit 3.2 to RealNetworks' Quarterly Report on Form 10-Q
           for the quarterly period ended September 30, 1998 filed with
           the Securities and Exchange Commission on November 13, 1998)
</TABLE>

                                       19
<PAGE>   20
<TABLE>
<S> <C>    <C>
EXHIBIT NO. 4: INSTRUMENTS DEFINING THE RIGHTS OF SECURITY HOLDERS
    4.1    Shareholder Rights Plan dated as of December 4, 1998 between
           RealNetworks and ChaseMellon Shareholder Services, L.L.C.
           (incorporated by reference from Exhibit 1 to RealNetworks'
           Registration Statement on Form 8-A12G filed with the
           Securities and Exchange Commission on December 14, 1998)
    4.2    Amendment No. 1 dated as of January 21, 2000 to Shareholder
           Rights Plan between RealNetworks and ChaseMellon Shareholder
           Services, L.L.C. (incorporated by reference from Exhibit 1
           to RealNetworks' Registration Statement on Form 8-A12G/A
           filed with the Securities and Exchange Commission on
           February 7, 2000)
    4.3    Third Amended and Restated Investors' Rights Agreement dated
           March 24, 1998 by and among RealNetworks and certain
           shareholders of RealNetworks (incorporated by reference from
           Exhibit 10.16 to RealNetworks' Annual Report on Form 10-K
           for the year ended December 31, 1997 filed with the
           Securities and Exchange Commission on March 30, 1998)
    4.4    Investor Rights Agreement dated as of March 31, 1999 between
           RealNetworks and the former shareholders of Ultisoft, Inc.
           (incorporated by reference from Exhibit 4.4 to RealNetworks'
           Registration Statement on Form S-3 filed with the Securities
           and Exchange Commission on July 28, 1999 (File No.
           333-83939))
    4.5    Registration Rights Agreement dated as of December 2, 1999
           by and among RealNetworks and BMG Music d/b/a BMG
           Entertainment North America
    4.6    Declaration of Registration Rights made as of January 25,
           2000 by RealNetworks for the benefit of the shareholders of
           NetZip, Inc.

EXHIBIT NO. 10: MATERIAL CONTRACTS

    EXECUTIVE COMPENSATION PLANS AND AGREEMENTS
    10.1   RealNetworks, Inc. 1995 Stock Option Plan (incorporated by
           reference from Exhibit 99.1 to RealNetworks' Registration
           Statement on Form S-8 filed with the Securities and Exchange
           Commission on September 14, 1998)
    10.2   RealNetworks, Inc. Amended and Restated 1996 Stock Option
           Plan (incorporated by reference from Exhibit 10.1 to
           RealNetworks' Quarterly Report on Form 10-Q for the
           quarterly period ended September 30, 1998 filed with the
           Securities and Exchange Commission on November 13, 1998)
    10.3   Vivo Software, Inc. 1993 Equity Incentive Plan (incorporated
           by reference from Exhibit 99.1 to RealNetworks' Registration
           Statement on Form S-8 filed with the Securities and Exchange
           Commission on May 20, 1998)
    10.4   Form of Stock Option Agreement (incorporated by reference
           from Exhibit 10.4 to RealNetworks' Annual Report on Form
           10-K for the year ended December 31, 1998 filed with the
           Securities and Exchange Commission on March 31, 1999)
    10.5   1998 Employee Stock Purchase Plan, as amended and restated

    OTHER MATERIAL CONTRACTS
    10.6   Lease dated January 21, 1998 between RealNetworks as Lessee
           and 2601 Elliott, LLC (incorporated by reference from
           Exhibit 10.1 to RealNetworks' Quarterly Report on Form 10-Q
           for the quarterly period ended March 31, 1998 filed with the
           Securities and Exchange Commission on May 14, 1998)
    10.7   Agreement between Microsoft Corporation and RealNetworks on
           Media Streaming Technology dated June 17, 1997 (incorporated
           by reference from Exhibit 10.10 to Amendment No. 4 of
           RealNetworks' Registration Statement on Form S-1 filed with
           the Securities and Exchange Commission on November 20, 1997
           (File No. 333-36553))
</TABLE>

                                       20
<PAGE>   21
<TABLE>
<S> <C>    <C>
    10.8   Form of Director and Officer Indemnification Agreement
           (incorporated by reference from Exhibit 10.14 to Amendment
           No. 4 of RealNetworks' Registration Statement on Form S-1
           filed with the Securities and Exchange Commission on
           November 20, 1997 (File No. 333-36553))
    10.9   Limited Proxy and Voting Agreement dated July 21, 1997 by
           and between RealNetworks and Microsoft Corporation
           (incorporated by reference from Exhibit 10.15 to Amendment
           No. 4 of RealNetworks' Registration Statement on Form S-1
           filed with the Securities and Exchange Commission on
           November 20, 1997 (File No. 333-36553))
    10.10  Voting Agreement dated September 25, 1997 by and among
           RealNetworks, Robert Glaser, Accel IV L.P., Mitchell Kapor
           and Bruce Jacobsen (incorporated by reference from Exhibit
           10.17 to Amendment No. 4 of RealNetworks' Registration
           Statement on Form S-1 filed with the Securities and Exchange
           Commission on November 20, 1997 (File No. 333-36553))
    10.11  Agreement dated September 26, 1997 by and between
           RealNetworks and Robert Glaser (incorporated by reference
           from Exhibit 10.18 to Amendment No. 4 of RealNetworks'
           Registration Statement on Form S-1 filed with the Securities
           and Exchange Commission on November 20, 1997 (File No.
           333-36553))
    10.12  Representative License Agreement -- License Agreement for
           the RealPlayer Plus (incorporated by reference from Exhibit
           10.21 to Amendment No. 4 of RealNetworks' Registration
           Statement on Form S-1 filed with the Securities and Exchange
           Commission on November 20, 1997 (File No. 333-36553))

EXHIBIT NO. 13: ANNUAL REPORT TO SECURITY HOLDERS
    13.1   Portions of the RealNetworks, Inc. 1999 Annual Report to
           Shareholders for the year ended December 31, 1999
           incorporated by reference hereto and filed herewith

EXHIBIT NO. 21: SUBSIDIARIES OF THE REGISTRANT
    21.1   Subsidiaries of RealNetworks

EXHIBIT NO. 23: CONSENTS OF EXPERTS AND COUNSEL
    23.1   Consent of KPMG LLP

EXHIBIT NO. 24: POWER OF ATTORNEY
    24.1   Power of Attorney (included on signature page)

EXHIBIT NO. 27: FINANCIAL DATA SCHEDULE
    27.1   Financial Data Schedule
</TABLE>

                                       21
<PAGE>   22

                                   SIGNATURES

     Pursuant to the requirements of Section 13 or 15(d) of the Securities
Exchange Act of 1934, the Registrant has duly caused this Report to be signed on
its behalf by the undersigned, thereunto duly authorized, in the City of
Seattle, State of Washington, on March 28, 2000.

                                          REALNETWORKS, INC.

                                          By        /s/ ROBERT GLASER
                                            ------------------------------------
                                                       Robert Glaser
                                                  Chief Executive Officer

                               POWER OF ATTORNEY

     Each person whose signature appears below hereby constitutes and appoints
Robert Glaser and Paul Bialek, and each of them severally, his true and lawful
attorneys-in-fact and agents, with full power to act without the other and with
full power of substitution and resubstitution, to execute in his name and on his
behalf, individually and in each capacity stated below, any and all amendments
and supplements to this Report, and any and all other instruments necessary or
incidental in connection herewith, and to file the same with the Commission.

     Pursuant to the requirements of the Securities Exchange Act of 1934, this
Report has been signed by the following persons on behalf of the Registrant and
in the capacities and on the dates indicated.

<TABLE>
<CAPTION>
                      SIGNATURE                                     TITLE                    DATE
                      ---------                                     -----                    ----
<C>                                                    <C>                              <S>

                  /s/ ROBERT GLASER                     Chairman of the Board, Chief    March 28, 2000
- -----------------------------------------------------  Executive Officer and Treasurer
                    Robert Glaser                       (Principal Executive Officer)
                                                       Senior Vice President, Finance
                                                           & Operations and Chief
                                                              Financial Officer

                   /s/ PAUL BIALEK                      (Principal Financial Officer    March 28, 2000
- -----------------------------------------------------     and Principal Accounting
                     Paul Bialek                                  Officer)

                  /s/ EDWARD BLEIER                               Director              March 28, 2000
- -----------------------------------------------------
                    Edward Bleier

                 /s/ JAMES W. BREYER                              Director              March 28, 2000
- -----------------------------------------------------
                   James W. Breyer

                 /s/ BRUCE JACOBSEN                               Director              March 28, 2000
- -----------------------------------------------------
                   Bruce Jacobsen

                 /s/ MITCHELL KAPOR                               Director              March 28, 2000
- -----------------------------------------------------
                   Mitchell Kapor
</TABLE>

                                       22
<PAGE>   23

                          INDEPENDENT AUDITORS' REPORT

The Board of Directors and Shareholders
RealNetworks, Inc.:

     Under date of January 21, 2000, we reported on the consolidated balance
sheets of RealNetworks, Inc. and subsidiaries as of December 31, 1999 and 1998,
and the related consolidated statements of operations and comprehensive income
(loss), shareholders' equity, and cash flows for each of the years in the
three-year period ended December 31, 1999, which report is included in the 1999
annual report to shareholders of RealNetworks, Inc. These consolidated financial
statements and our report thereon are incorporated by reference in the 1999
annual report on Form 10-K. In connection with our audits of the aforementioned
consolidated financial statements, we also audited the related consolidated
financial statement schedule of valuation and qualifying accounts. This
consolidated financial statement schedule is the responsibility of the Company's
management. Our responsibility is to express an opinion on this consolidated
financial statement schedule based on our audits.

     In our opinion, such consolidated financial statement schedule, when
considered in relation to the basic consolidated financial statements taken as a
whole, presents fairly, in all material respects, the information set forth
therein.

/s/ KPMG LLP

Seattle, Washington
January 21, 2000

                                       23
<PAGE>   24

                SCHEDULE II -- VALUATION AND QUALIFYING ACCOUNTS

                      REALNETWORKS, INC. AND SUBSIDIARIES
                  YEARS ENDED DECEMBER 31, 1999, 1998 AND 1997
                                 (IN THOUSANDS)

<TABLE>
<CAPTION>
                                                                ADDITIONS
                                                  BALANCE AT    CHARGED TO                  BALANCE AT
                                                  BEGINNING     COSTS AND                     END OF
                  DESCRIPTION                     OF PERIOD      EXPENSES     DEDUCTIONS      PERIOD
                  -----------                     ----------    ----------    ----------    ----------
<S>                                               <C>           <C>           <C>           <C>
Year ended December 31, 1997:
  Valuation accounts deducted from assets
     Allowance for doubtful accounts receivable
       and sales returns........................    $  540        $2,294       $(1,848)       $  986

Year ended December 31, 1998:
  Valuation accounts deducted from assets
     Allowance for doubtful accounts receivable
       and sales returns........................       986         4,653        (4,295)        1,344

Year ended December 31, 1999:
  Valuation accounts deducted from assets
     Allowance for doubtful accounts receivable
       and sales returns........................     1,344         5,569        (4,931)        1,982
</TABLE>

                                       24
<PAGE>   25

                               INDEX TO EXHIBITS

<TABLE>
<CAPTION>
EXHIBIT
NUMBER                            DESCRIPTION
- -------                           -----------
<C>       <S>
   4.5    Registration Rights Agreement dated as of December 2, 1999
          by and among RealNetworks and BMG Music d/b/a BMG
          Entertainment North America
   4.6    Declaration of Registration Rights made as of January 25,
          2000 by RealNetworks for the benefit of the shareholders of
          NetZip, Inc.
  10.5    1998 Employee Stock Purchase Plan, as amended and restated
  13.1    Portions of the RealNetworks, Inc. 1999 Annual Report to
          Shareholders for the year ended December 31, 1999
          incorporated by reference hereto and filed herewith
  21.1    Subsidiaries of RealNetworks
  23.1    Consent of KPMG LLP
  27.1    Financial Data Schedule
</TABLE>

                                       25

<PAGE>   1
                                                                     EXHIBIT 4.5

                          REGISTRATION RIGHTS AGREEMENT

        THIS AGREEMENT is made as of December 2, 1999 (the "Agreement"), by and
among RealNetworks, Inc., a Washington corporation ("RealNetworks"), and BMG
Music d/b/a BMG Entertainment North America (the "Holder").

                                    RECITALS

        A. As of the date of this Agreement, the Holder holds a warrant (the
"Warrant") to purchase 1,750 shares of common stock of RealNetworks (the
"RealNetworks Common Stock").

        B. RealNetworks and the Holder wish to establish an arrangement whereby,
under certain circumstances, the Holder can effect an orderly distribution of
the shares of RealNetworks Common Stock owned by the Holder.

        C. The Board of Directors of RealNetworks has determined that it is in
the best interests of RealNetworks and its shareholders to enter into this
Agreement.

        D. The Holder has determined that it is in its best interest to enter
into this Agreement.

        NOW THEREFORE, in consideration of the foregoing and other good and
valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, the parties hereto hereby agree as follows:

        1. Certain Definitions. For purposes of this Agreement, the following
terms shall have the following respective meanings:

               (a) "Commission" shall mean the United States Securities and
Exchange Commission, or any other federal agency at the time administering the
Exchange Act or the Securities Act, whichever is the relevant statute for the
particular purpose.

               (b) "Effective Time" shall mean the date on which the Commission
declares the Registration Statement effective or on which the Registration
Statement otherwise becomes effective.

               (c) "Exchange Act" shall mean the Securities Exchange Act of
1934, or any successor thereto, as the same shall be amended from time to time.

               (d) "Holder's Requisite Information" shall have the meaning set
forth in Section 3(h) hereof.

               (e) "person" means, where applicable, an individual, a
partnership, a corporation, a limited liability company, an association, a joint
stock company, a trust, a joint venture, an

<PAGE>   2



unincorporated organization and a governmental entity or any department, agency
or political subdivision thereof.

               (f) "Prospectus" means the prospectus included in the
Registration Statement (including, without limitation, a prospectus that
discloses information previously omitted from a prospectus filed as part of an
effective registration statement in reliance upon Rule 430A under the Securities
Act), as amended or supplemented by any prospectus supplement.

               (g) "RealNetworks Common Stock" shall have the meaning set forth
in the recitals to this Agreement.

               (h) "Register." The terms "register," "registered" and
"registration" refer to a registration effected by preparing and filing a
registration statement in compliance with the Securities Act, and the
declaration or ordering of the effectiveness of such registration statement by
the Commission.

               (i) "Registrable Securities" means (i) up to 1,750 shares of
RealNetworks Common Stock issuable upon exercise of the Warrant held by the
Holder as of the date of this Agreement and (ii) any other securities issuable
in respect of the shares of RealNetworks Common Stock issuable upon exercise of
the Warrant (including, without limitation, by reason of a stock split, stock
dividend, recapitalization, merger, consolidation or similar event).
Notwithstanding the foregoing, shares of RealNetworks Common Stock and such
other securities shall only be treated as Registrable Securities if and so long
as they have not been sold to or through a broker or dealer or underwriter in a
public distribution or a sale pursuant to Rule 144 or Rule 145.

               (j) "Registration Expenses" shall mean all expenses, except as
otherwise stated below, incurred by RealNetworks in complying with Sections 2
and 3 hereof, including, without limitation, the registration, qualification and
filing fees, printing expenses, escrow fees, fees and disbursements of counsel
and accountants for RealNetworks, blue sky fees and expenses and all internal
expenses of RealNetworks (including, without limitation, all salaries and
expenses of its officers and employees performing legal or accounting duties).

               (k) "Registration Statement" shall mean the registration
statement of RealNetworks filed with the Commission which covers the Registrable
Securities on an appropriate form under the Securities Act, together with all
amendments and supplements to such registration statement, including
post-effective amendments, including the Prospectus contained therein, all
exhibits thereto and all material incorporated by reference into the
registration statement, all amendments and supplements and the Prospectus.

               (l) "Securities Act" shall mean the Securities Act of 1933, or
any successor thereto, as the same shall be amended from time to time.

               (m) "Selling Expenses" shall mean all underwriting discounts,
selling commissions and stock transfer taxes applicable to the Registrable
Securities.

               (n) "Underwriter" means any underwriter of Registrable Securities
in connection with an offering thereof.


                                      -2-

<PAGE>   3

        2. RealNetworks Registration.

               (a) Notice of Registration. If at any time or from time to time
RealNetworks shall determine to register any of its equity securities, either
for its own account or the account of a security holder or holders, other than
(x) a registration relating solely to employee benefits plans, or (y) a
registration relating solely to a Rule 145 transaction, RealNetworks will:

                        (1) promptly give to the Holder written notice thereof;
and

                        (2) include in such registration (and any related
qualification under blue sky laws or other compliance), and in any underwriting
involved therein, all the Registrable Securities specified in a written request
by the Holder made within ten (10) business days after receipt of such written
notice from RealNetworks.

               (b) Underwriting. If the registration of which RealNetworks gives
notice is for a registered public offering involving an underwriting,
RealNetworks shall so advise the Holder as a part of the written notice given
pursuant to Section 2(a). In such event, the right of the Holder to registration
pursuant to this Section 2 shall be conditioned upon the Holder's participation
in such underwriting and the inclusion of Registrable Securities in the
underwriting to the extent provided herein. In such event, the Holder shall
(together with RealNetworks and the other holders of RealNetworks Common Stock
distributing their securities through such underwriting) enter into an
underwriting agreement in customary form with the Underwriters selected for such
underwriting by RealNetworks. Notwithstanding any other provision of this
Section 2, if the managing underwriter determines that marketing factors require
a limitation of the number of shares to be underwritten, the managing
underwriter may limit the Registrable Securities to be included in such
registration. RealNetworks shall so advise the Holder and other holders
distributing their securities through such underwriting and the number of shares
of Registrable Securities that may be included in the registration and
underwriting shall be reduced to an amount reasonably acceptable to the managing
underwriter. If the Holder disapproves of the terms of any such underwriting, it
may elect to withdraw therefrom by written notice to RealNetworks and the
managing underwriter.

               (c) Right to Terminate Registration. RealNetworks shall have the
right to terminate or withdraw any registration initiated by it pursuant to
Section 2 prior to the effectiveness of such registration whether or not the
Holder has elected previously to include securities in such registration.

        3. Registration Procedures. In connection with the Registration
Statement, the following provisions shall apply:

               (a) RealNetworks shall, if necessary, supplement or make
amendments to the Registration Statement, if required by the rules, regulations
or instructions applicable to the registration form used by RealNetworks for the
Registration Statement or by the Securities Act or the rules or regulations
thereunder.

               (b) RealNetworks shall take such action as may be necessary so
that (i) the Registration Statement, and any amendment thereto, and any
Prospectus forming a part thereof, and

                                      -3-
<PAGE>   4

any amendment or supplement thereto (and each report or other document
incorporated therein by reference in each case) complies in all material
respects with the Securities Act and the Exchange Act and the respective rules
and regulations thereunder, (ii) the Registration Statement, and any amendment
thereto, does not, when it becomes effective, contain an untrue statement of a
material fact or omit to state a material fact required to be stated therein or
necessary to make the statements therein, in the light of the circumstances
under which they were made, not misleading and (iii) any Prospectus forming part
of the Registration Statement, and any amendment or supplement to such
Prospectus, does not include an untrue statement of a material fact or omit to
state a material fact necessary in order to make the statements, in the light of
the circumstances under which they were made, not misleading.

               (c) RealNetworks shall advise the Holder and, if requested by the
Holder, confirm such advice in writing:

                        (i) when the Registration Statement, and any amendment
thereto, has been filed with the Commission and when the Registration Statement
or any post-effective amendment thereto has become effective;

                        (ii) of the issuance by the Commission of any stop order
suspending effectiveness of the Registration Statement or the initiation of any
proceedings for that purpose; and

                        (iii) of the receipt by RealNetworks of any notification
with respect to the suspension of the qualification of the securities included
in the Registration Statement therein for sale in any jurisdiction or the
initiation of any proceeding for such purpose.

               (d) RealNetworks shall use its reasonable efforts to prevent the
issuance, and, if issued, to obtain the withdrawal, of any order suspending the
effectiveness of the Registration Statement at the earliest possible time.

               (e) RealNetworks shall furnish to the Holder at least one copy of
the Registration Statement and any post-effective amendments thereto, including
financial statements and schedules contained therein.

               (f) RealNetworks shall register or qualify or cooperate with the
Holder in connection with the registration or qualification of the Registrable
Securities for offer and sale under the securities or blue sky laws of such
jurisdictions in the United States as the Holder reasonably request in writing
and do any and all other acts or things necessary or advisable to enable the
offer and sale in such jurisdictions of the Registrable Securities covered by
the Registration Statement; provided, however, that in no event shall
RealNetworks be obligated to (i) qualify generally to do business or as a
foreign corporation or as a dealer in securities in any jurisdiction where it
would not otherwise be required to so qualify but for this Section 3(f), (ii)
file any general consent to service of process in any jurisdiction where it is
not as of the date hereof then so subject or (iii) subject itself to taxation in
any such jurisdiction if it is not so subject.

               (g) RealNetworks may require the Holder to furnish to
RealNetworks such information regarding the Holder (which shall not include
information regarding RealNetworks

                                      -4-
<PAGE>   5


required to be included by RealNetworks in the Registration Statement) and the
distribution by the Holder of such Registrable Securities as is required by law
to be disclosed in the Registration Statement (the "Holder's Requisite
Information").

               (h) RealNetworks will use its best efforts to cause the
Registrable Securities to be listed on the Nasdaq National Market (or such other
national securities exchange on which the RealNetworks Common Stock is then
listed) on or prior to the effective date of the Registration Statement
hereunder.

               (i) RealNetworks shall deliver to the Holder as many copies of
the Prospectus (including each preliminary prospectus) included in the
Registration Statement and any amendment or supplement thereto as the Holder may
reasonably request, and RealNetworks consents (except upon and during the
continuance of any event described in Section 3(c)(ii) or (iii)) to the use of
the Prospectus or any amendment or supplement thereto by the Holder in
connection with the offering and sale or delivery of the Registrable Securities
covered by the Prospectus or any amendment or supplement thereto pursuant to the
Registration Statement.

        4. Registration Expenses. All Registration Expenses incident to
RealNetworks' performance of or compliance with this Agreement shall be paid by
RealNetworks. The Holder shall pay all Selling Expenses incurred by the Holder
in connection with the registration and distribution of the Registrable
Securities.

        5. Additional Covenants of RealNetworks. RealNetworks agrees with the
Holder that, with a view to making available the benefits of certain rules and
regulations of the Commission which may at any time permit the sale of the
Registrable Securities to the public without registration, RealNetworks will use
its reasonable efforts to:

               (a) Make and keep public information available, as those terms
are understood and defined in Rule 144 under the Securities Act, at all times
after the effective date on which the Company becomes subject to the reporting
requirements of the Securities Act or the Exchange Act, or any similar federal
statute and the rules and regulations promulgated thereunder, all as the same
shall be in effect at the time;

               (b) Use its best efforts to file with the Commission in a timely
manner all reports and other documents required of RealNetworks under the
Securities Act and the Exchange Act; and

               (c) So long as the Holder owns any Registrable Securities, to
furnish to the Holder forthwith upon request a written statement by RealNetworks
as to its compliance with the reporting requirements of said Rule 144 and of the
Securities Act and the Exchange Act, a copy of the most recent annual or
quarterly report of RealNetworks and such other reports and documents of
RealNetworks and other information in the possession of or reasonably obtainable
by RealNetworks as the Holder may reasonably request in availing itself of any
rule or regulation of the Commission allowing the Holder to sell any such
securities without registration.

        6. Representations and Warranties of the Holder. The Holder represents
and warrants to RealNetworks that this Agreement has been duly authorized,
executed and delivered by the Holder.


                                      -5-
<PAGE>   6

        7. Indemnification.

               (a) Indemnification by RealNetworks. RealNetworks shall, and it
hereby agrees to, indemnify and hold harmless the Holder, each person, if any,
who controls the Holder within the meaning of Section 15 of the Securities Act
or Section 20 of the Exchange Act and each of their respective directors,
officers, employees, trustees and agents (collectively, the "Holder's
Indemnified Parties"), against any losses, claims, damages or liabilities, joint
or several, to which the Holder's Indemnified Parties may become subject, under
the Securities Act or otherwise, insofar as such losses, claims, damages or
liabilities (or actions in respect thereof) arise out of or are based upon an
untrue statement or alleged untrue statement of a material fact contained in the
Registration Statement, or any preliminary, final or summary Prospectus
contained therein or furnished by RealNetworks to the Holder, or any amendment
or supplement thereto, or arise out of or are based upon the omission or alleged
omission to state therein a material fact required to be stated therein or
necessary to make the statements therein not misleading, and RealNetworks shall,
and it hereby agrees to, reimburse the Holder's Indemnified Parties for any
legal or other expenses reasonably incurred by them in connection with
investigating or defending any such action or claim as such expenses are
incurred; provided, however, that the indemnity agreement contained in this
Section 7(a) shall not apply to amounts paid in settlement of any such losses,
claims, damages or liabilities if such settlement is effected without the
consent of RealNetworks (which consent shall not be unreasonably withheld);
provided, further, that, in the case of the Holder, RealNetworks shall not be
liable to any such person in any such case to the extent that any such loss,
claim, damage or liability arises out of or is based upon an untrue statement or
alleged untrue statement or omission or alleged omission made in the
Registration Statement, or preliminary, final or summary prospectus, or
amendment or supplement in reliance upon and in conformity with written
information furnished to RealNetworks by such person expressly for use therein;
provided, further, that, RealNetworks shall not be liable in any such case to
the extent that any such loss, claim, damage, liability or expense arises out of
or is based upon an untrue statement or alleged untrue statement or omission or
alleged omission made in any preliminary prospectus if (i) the Holder failed to
send or deliver a copy of the Prospectus with or prior to the delivery of
written confirmation of the sale of Registrable Securities and (ii) the
Prospectus corrected such untrue statement or omission; and provided, further,
RealNetworks shall not be liable to the extent that any such loss, claim,
damage, liability or expense arises out of or is based upon an untrue statement
or alleged untrue statement or omission or alleged omission in the Prospectus,
if such untrue statement or alleged untrue statement, omission, or alleged
omission is corrected in an amendment or supplement to the Prospectus and if
having previously been furnished by or on behalf of the Holder with copies of
the Prospectus as so amended or supplemented, the Holder thereafter fail to
deliver such Prospectus as so amended or supplemented prior to or concurrently
with the sale of Registrable Securities to the person asserting such loss,
claim, damage, liability or expense who purchased such Registrable Securities
which is the subject thereof from the Holder.

               (b) Indemnification by the Holder. The Holder shall indemnify
and hold harmless RealNetworks and each person, if any, who controls
RealNetworks within the meaning of Section 15 of the Securities Act or Section
20 of the Exchange Act and each of their respective directors, officer,
employees, trustees and agents (collectively, the "RealNetworks Indemnified
Parties") against any losses, claims, damages or liabilities to which the
RealNetworks Indemnified Parties may become subject, under the Securities Act or
otherwise, insofar as such losses, claims, damages


                                      -6-
<PAGE>   7



or liabilities (or actions in respect thereof) arise out of or are based upon an
untrue statement or alleged untrue statement of a material fact contained in the
Registration Statement, or any preliminary, final or summary Prospectus
contained therein or furnished by RealNetworks to the Holder, or any amendment
or supplement thereto, or arise out of or are based upon the omission or alleged
omission to state therein a material fact required to be stated therein or
necessary to make the statements therein not misleading, in each case to the
extent, but only to the extent, that such untrue statement or alleged untrue
statement or omission or alleged omission was made in reliance upon and in
conformity with written information furnished to RealNetworks by the Holder
expressly for use therein, and the Holder shall, and hereby agree to, reimburse
the RealNetworks Indemnified Parties for any legal or other expenses reasonably
incurred by them in connection with investigating or defending any such action
or claim as such expenses are incurred; provided, however, that the indemnity
agreement contained in this Section 7(b) shall not apply to amounts paid in
settlement of any such losses, claims, damages or liabilities if such settlement
is effected without the consent of the Holder (which consent shall not be
unreasonably withheld). Notwithstanding the provisions of this Section 7(b), the
Holder shall not be liable to RealNetworks Indemnified Parties pursuant to
Section 7(b) in an amount in excess of the proceeds received by it from the sale
of the Registrable Securities (after deducting any fees, discounts and
commissions applicable thereto) registered by the Registration Statement.

               (c) Notices of Claims, Etc. Promptly after receipt by an
indemnified party under Section 7(a) or 7(b) above of written notice of the
commencement of any action, such indemnified party shall, if a claim in respect
thereof is to be made against an indemnifying party pursuant to the
indemnification provisions of or contemplated by this Section 7, notify such
indemnifying party in writing of the commencement of such action; but the
omission so to notify the indemnifying party shall not relieve it from any
liability which it may have to any indemnified party other than under the
indemnification provisions of or contemplated by Section 7(a) or 7(b) hereof. In
case any such action shall be brought against any indemnified party and it shall
notify an indemnifying party of the commencement thereof, such indemnifying
party shall be entitled to participate therein and, to the extent that it shall
wish, jointly with any other indemnifying party similarly notified, to assume
the defense thereof, with counsel satisfactory to such indemnified party (who
shall not, except with the consent of the indemnified party, be counsel to the
indemnifying party), and, after notice from the indemnifying party to such
indemnified party of its election so to assume the defense thereof, such
indemnifying party shall not be liable to such indemnified party for any legal
expenses of other counsel or any other expenses, in each case subsequently
incurred by such indemnified party, in connection with the defense thereof other
than reasonable costs of investigation.

               (d) Contribution. Each party hereto agrees that, if for any
reason the indemnification provisions contemplated by Section 7(a) or Section
7(b) are unavailable to or insufficient to hold harmless an indemnified party in
respect of any losses, claims, damages or liabilities (or actions in respect
thereof) referred to therein, then each indemnifying party shall contribute to
the amount paid or payable by such indemnified party as a result of such losses,
claims, damages or liabilities (or actions in respect thereof) in such
proportion as is appropriate to reflect the relative fault of the indemnifying
party and the indemnified party in connection with the statements or omissions
which resulted in such losses, claims, damages or liabilities (or actions in
respect thereof), as well as any other relevant equitable considerations. The
relative fault of such indemnifying party and indemnified party shall be
determined by reference to, among other things,

                                      -7-
<PAGE>   8

whether the untrue or alleged untrue statement of a material fact or omission or
alleged omission to state a material fact relates to information supplied by
such indemnifying party or by such indemnified party, and the parties' relative
intent, knowledge, access to information and opportunity to correct or prevent
such statement or omission. The parties hereto agree that it would not be just
and equitable if contributions pursuant to this Section 7(d) were determined by
pro rata allocation (even if the Holder's Indemnified Parties were treated as
one entity for such purpose) or by any other method of allocation which does not
take account of the equitable considerations referred to in this Section 7(d).
The amount paid or payable by an indemnified party as a result of the losses,
claims, damages, or liabilities (or actions in respect thereof) referred to
above shall be deemed to include any legal or other fees or expenses reasonably
incurred by such indemnified party in connection with investigating or defending
any such action or claim. Notwithstanding the provisions of this Section 7(d),
the Holder shall not be required to contribute any amount in excess of the
amount by which the dollar amount of the proceeds received by it from the sale
of the Registrable Securities (after deducting any fees, discounts and
commissions applicable thereto) registered by the Registration Statement exceeds
the amount of any damages which the Holder would have otherwise been required to
pay by reason of such untrue or alleged untrue statement or omission or alleged
omission. No person guilty of fraudulent misrepresentation (within the meaning
of Section 11(f) of the Securities Act) shall be entitled to contribution from
any person who was not guilty of such fraudulent misrepresentation.

               (e) The indemnification provided for under this Agreement shall
remain in full force and effect regardless of any investigation made by or on
behalf of the indemnified party or any officer, director or controlling Person
of such indemnified party and shall survive the transfer of securities.

        8. Limitations on Registration Rights. RealNetworks shall have no
obligations pursuant to Section 2 hereof if, in the reasonable opinion of
RealNetworks and its counsel, Registrable Securities held by the Holder may be
sold in a three-month period without registration pursuant to the Securities Act
in accordance with Rule 144 or Rule 145 promulgated pursuant to the Securities
Act.

        9. Miscellaneous.

               (a) Remedies. Any Person having rights under any provision of
this Agreement shall be entitled to enforce such rights specifically to recover
damages caused by reason of any breach of any provision of this Agreement and to
exercise all other rights granted by law. The parties hereto agree and
acknowledge that money damages may not be an adequate remedy for any breach of
the provisions of this Agreement and that any party may in its sole discretion
apply to any court of law or equity of competent jurisdiction (without posting
any bond or other security) for specific performance and for other injunctive
relief in order to enforce or prevent violation of the provisions of this
Agreement.

               (b) Amendments and Waivers. Except as otherwise provided herein,
the provisions of this Agreement may be amended or waived only upon the prior
written consent of RealNetworks and the Holder.


                                      -8-
<PAGE>   9

               (c) Successors and Assigns. All covenants and agreements in this
Agreement by or on behalf of any of the parties hereto shall bind and inure to
the benefit of the respective successors and assigns of the parties hereto
whether so expressed or not. The Holder's rights pursuant to this Agreement may
not be assigned without the prior written consent of RealNetworks.

               (d) Severability. Whenever possible, each provision of this
Agreement shall be interpreted in such manner as to be effective and valid under
applicable law, but if any provision of this Agreement is held to be prohibited
by or invalid under applicable law, such provision shall be ineffective only to
the extent of such prohibition or invalidity, without invalidating the remainder
of this Agreement.

               (e) Counterparts. This Agreement may be executed simultaneously
in two or more counterparts (including by means of telecopied signature pages),
any one of which need not contain the signatures of more than one party, but all
such counterparts taken together shall constitute one and the same Agreement.

               (f) Descriptive Headings. The descriptive headings of this
Agreement are inserted for convenience only and do not constitute a part of this
Agreement.

               (g) Governing Law. All issues and questions concerning the
construction, validity, interpretation and enforcement of this Agreement and the
exhibits and schedules hereto shall be governed by, and construed in accordance
with, the laws of the State of Washington, without giving effect to any choice
of law or conflict of law rules or provisions (whether of the State of
Washington or any other jurisdiction) that would cause the application of the
laws of any jurisdiction other than the State of Washington.

               (h) Notices. All notices and other communications required or
permitted hereunder shall be in writing, shall be effective when given, and
shall in any event be deemed to be given upon receipt or, if earlier, (i) five
(5) days after deposit with the U.S. Postal Service or other applicable postal
service, if delivered by first class mail, postage prepaid, (ii) upon delivery,
if delivered by hand, (iii) one business day after the business day of deposit
with Federal Express or similar overnight courier, freight prepaid or (iv) one
business day after the business day of facsimile transmission, if delivered by
facsimile transmission with copy by first class mail, postage prepaid, and shall
be addressed as follows, or at such other address as a party may designate by
ten (10) days' advance written notice to the other parties to this Agreement
pursuant to the provisions of this Section 9:

                             (x) if to RealNetworks, to:

                             RealNetworks, Inc.
                             2601 Elliott Avenue
                             Seattle, Washington  98121
                             Facsimile: (206) 674-2695
                             Attention:  Kelly Jo MacArthur, General Counsel



                                      -9-
<PAGE>   10

                             With a copy to

                             Wilson Sonsini Goodrich & Rosati
                             5300 Carillon Point
                             Kirkland, Washington  98033
                             Facsimile:  (425) 576-5899
                             Attention:  Patrick J. Schultheis, Esq.


                             (y) if to Holder, to:

                             BMG Music d/b/a BMG Entertainment North America
                             1540 Broadway
                             New York, New York 10036
                             Facsimile:  (212) 930-4946
                             Attention:  Senior Vice President of Worldwide
                                         Marketing

                             With a copy to:


                             BMG Music d/b/a BMG Entertainment North America
                             1540 Broadway
                             New York, New York 10036
                             Facsimile:  (212) 930-4029
                             Attention:  General Counsel and Senior Vice
                                         President of Legal &  Business Affairs


                                      -10-
<PAGE>   11



        IN WITNESS WHEREOF, the parties hereto have executed this Agreement on
the date first written above.

                                 REALNETWORKS, INC.
                                 a Washington corporation


                                 By: /s/ Robert Glaser
                                    -------------------------------------------

                                 Title: Chief Executive Officer


                                 HOLDER

                                 BMG MUSIC d/b/a BMG Entertainment
                                 North America


                                 By: /s/ Bill Wilson
                                    -------------------------------------------

                                 Title: Vice President, Worldwide Marketing



                                      -11-

<PAGE>   1


                                                                     EXHIBIT 4.6

                               REALNETWORKS, INC.

                       DECLARATION OF REGISTRATION RIGHTS



        This Declaration of Registration Rights ("Declaration") is made as of
January 25, 2000, by RealNetworks, Inc., a Washington corporation ("Parent"),
for the benefit of shareholders of NetZip, Inc, a Georgia corporation (the
"Company"), acquiring shares of Parent Common Stock pursuant to that Agreement
and Plan of Merger and Reorganization dated as of January 25, 2000 (the
"Reorganization Agreement"), among the Company, Parent and Varsity Acquisition
Corp., a Georgia corporation and wholly-owned subsidiary of Parent ("Merger
Sub"), and pursuant to the related Agreement of Merger (the "Agreement of
Merger") between the Company and Merger Sub and in consideration of such
shareholders' approving the principal terms of the Reorganization Agreement and
the transactions contemplated thereby.

        1. Definitions.  As used in this Declaration:

               (a) "Effective Time" means the time of acceptance by the Georgia
Secretary of State of the Certificate of Merger referred to in Section 12.2 of
the Reorganization Agreement.

               (b) "Exchange Act" means the Securities Exchange Act of 1934, as
amended.

               (c) "Form S-3" means such form under the Securities Act as is in
effect on the date hereof or any registration form under the Securities Act
subsequently adopted by the SEC which similarly permits inclusion or
incorporation of substantial information by reference to other documents filed
by Parent with the SEC.

               (d) "Holder" means a shareholder of the Company to whom shares of
Common Stock of Parent are issued pursuant to the Reorganization Agreement and
the Agreement of Merger or a transferee to whom registration rights granted
under this Declaration are assigned pursuant to Section 6 of this Declaration.

               (e) "Registrable Securities" means for each Holder the number of
shares of Parent Common Stock issued to such Holder pursuant to the
Reorganization Agreement, and for all Holders the sum of the Registrable
Securities held by them; provided, however, that such shares of Parent Common
Stock held by a particular Holder shall cease to be Registrable Securities (i)
after a registration statement on Form S-3 with respect to the sale of such
securities shall have been declared effective under the Securities Act and such
securities shall have been disposed of in accordance with such registration
statement and with Section 2 hereof or (ii) at such time as such Holder is able
to sell such shares (including all Registrable Securities held by Affiliates of
such Holder, as defined pursuant to Rule 144 of the Securities Act) in their
entirety within a single 90 day period under Rule 144 of the Securities Act.



<PAGE>   2
               (f) "Securities Act" means the Securities Act of 1933, as
amended.

               (g) "SEC" means the United States Securities and Exchange
Commission.

        Terms not otherwise defined herein have the meanings given to them in
the Reorganization Agreement.

        2. Registration on Form S-3.

               (a) Parent shall use its best efforts to cause the Registrable
Securities then held by each Holder to be registered under the Securities Act so
as to permit the sale thereof, and in connection therewith shall prepare and
file with the SEC within 30 days of the Effective Time, a registration statement
on Form S-3 (or any successor form to Form S-3, or if Form S-3 is not available,
another appropriate form) covering all Registrable Securities; provided, that
each Holder shall provide all such information and materials regarding such
Holder and take all such action as may be required by a Holder under applicable
laws and regulations in order to permit Parent to comply with all applicable
requirements of the Securities Act and the Exchange Act and to obtain any
desired acceleration of the effective date of such registration statement, such
provision of information and materials to be a condition precedent to the
obligations of Parent pursuant to this Declaration to register the Registrable
Securities held by each such Holder. The offerings made pursuant to such
registration shall not be underwritten.

               (b) Parent shall (i) prepare and file with the SEC the
registration statement in accordance with Section 2 hereof with respect to the
Registrable Securities and shall use commercially reasonable efforts to cause
such registration statement to become effective as promptly as practicable after
filing and to keep such registration statement effective until the sooner to
occur of (A) the date on which all Registrable Securities included within such
registration statement have been sold or (B) the expiration of twelve (12)
months after such registration statement has been declared effective (the
"Termination Date"); (ii) prepare and file with the SEC such amendments to such
registration statement and amendments or supplements to the prospectus used in
connection therewith as may be necessary to comply with the provisions of the
Securities Act with respect to the sale or other disposition of all securities
registered by such registration statement; (iii) furnish to each Holder such
number of copies of any prospectus (including any preliminary prospectus and any
amended or supplemented prospectus) in conformity with the requirements of the
Securities Act, and such other documents, as each Holder may reasonably request
in order to effect the offering and sale of the Registrable Securities to be
offered and sold, but only while Parent shall be required under the provisions
hereof to cause the registration statement to remain effective; (iv) use
commercially reasonable efforts to register or qualify the Registrable
Securities covered by such registration statement under the securities or blue
sky laws of such jurisdictions as each Holder shall reasonably request (provided
that Parent shall not be required in connection therewith or as a condition
thereto to qualify to do business or to file a general consent to service of
process in any such jurisdiction where it has not been qualified or is not
otherwise subject to a general consent for service of process), and do any and
all other acts or things which may be necessary or advisable to enable each
Holder to consummate the public sale or other disposition of such Registrable
Securities in such jurisdictions; and (v) notify each Holder, promptly after it
shall receive notice thereof, of the date and


                                      -2-
<PAGE>   3
time the registration statement and each post-effective amendment thereto has
become effective or a supplement to any prospectus forming a part of such
registration statement has been filed.

               (c) Notwithstanding the foregoing obligation of Parent under this
Section 2, if Parent shall furnish to the Shareholder Representative (as defined
in the Reorganization Agreement) a certificate signed by the President of Parent
stating that in the good faith judgment of Parent, it would be detrimental to
Parent and its stockholders for such registration statement to be filed at such
time and it is therefore essential to defer the filing of such registration
statement, Parent shall have the right to defer such filing for a period of not
more than 30 days beyond the date specified under Section 2(a) above. As of the
date hereof, Parent is not aware of any facts which would cause it to exercise
its rights under this subsection if Parent were otherwise obligated to file such
registration statement on the date hereof.

        3. Notice of Sale.

               (a) If a Holder of Registrable Securities proposes to dispose of
Registrable Securities, such Holder shall cause to be delivered to Parent notice
of such proposed disposition at least five (5) days prior to effecting such
disposition (the "Disposal Notice"). The Disposal Notice shall identify the
Holder, the number of shares proposed to be transferred and the date on which
such disposition is proposed to be effected. The Disposal Notice must be
delivered to the person(s) designated on Exhibit A hereto (or such additional or
alternative persons designated in Parent by delivery of such designation in
writing to the Shareholders' Representative), which exhibit shall contain the
name and other contact information of such designated person(s); provided the
information on Exhibit A may be amended by Parent by providing written notice of
such change to the Shareholder Representative. Unless Parent agrees otherwise
(with such agreement confirmed by e-mail or in writing), in order for a Disposal
Notice to be valid, it must be received between the hours of 9:00 a.m. and 5:00
p.m. Seattle, Washington time. The Disposal Notice shall be delivered
telephonically, by the Holder or his/her representative talking directly with
the employee of Parent designated as the appropriate recipient of Disposal
Notices (the time of day of Parent's receipt of such telephonic delivery, the
"Receipt Time"). Parent shall exercise good faith efforts to respond to the
Holder by the Receipt Time on the business day next following the day the
Disposal Notice was received by Parent, but not later than at the Receipt Time
on the second business day after the day of Parent's receipt of the Disposal
Notice. Such response shall indicate whether Parent approves of the proposed
disposition of Registrable Securities described in the Disposal Notice (such
response, a "Response Notice"). For purposes of this Declaration, a "business
day" shall mean a day on which banks are generally open for business in Seattle,
Washington. The Response Notice may be preliminarily delivered telephonically,
provided that such Response Notice is validly delivered only in writing;
provided that e-mail delivery shall be considered a "writing" for this purpose.
The Response Notice shall indicate whether the disposition is approved or
disapproved. Parent may disapprove of a proposed disposition of Registrable
Securities, and a Holder will not be able to dispose of such Registrable
Securities, if (a) Parent shall have determined that a delay in the disposition
of such Registrable Securities is necessary because Parent, in its reasonable
judgment, has determined in good faith that such sales would require public
disclosure by Parent of material nonpublic information that is not included in
such registration statement and that immediate disclosure of such information
would be detrimental to the Company or (b) such proposed


                                      -3-
<PAGE>   4
disposition of Registrable Securities is proposed to be effected during the
periods during which Parent restricts transactions in its securities by its
officers pursuant to a written policy setting forth such restrictions. As of the
date hereof, Parent is not aware of any facts that would cause it to exercise
its right to restrict disposition if a request to dispose were received on the
date hereof. If Parent responds to a Disposal Notice by timely causing to be
delivered to the Holder a Response Notice approving of the proposed disposition
or if Parent fails to timely cause to be delivered to the Holder a Response
Notice satisfying the delivery requirements described above with respect to a
Disposal Notice, the Holder identified in the Disposal Notice may dispose of
Registrable Securities during the five (5) business day period (or such shorter
period as is specified in the Response Notice) (the "Trading Period" for such
proposed disposition) immediately following the Trading Period Start Date (as
defined below) with respect to the Disposal Notice. "Trading Period Start Date"
with respect to a Disposal Notice shall mean (i) in the case of a proposed
disposition for which a Response Notice approving of the disposition is timely
delivered, the date on which the Parent causes the Response Notice approving the
disposition described in the Disposal Notice to be delivered to the Holder or
(ii) in the case of a proposed disposition for which a Response Notice is not
timely delivered, the last day on which such Response Notice could have been
timely delivered. If a Holder does not dispose of Registrable Securities during
the Trading Period for such proposed disposition, a new Disposal Notice for such
disposition must be delivered.

               (b) The provisions of Section 2(b) shall apply only with respect
to a Holder's disposition of shares of Parent Common Stock which are, at the
time of such disposition, Registrable Securities as defined in this Declaration.

        4. Expenses. All of the out-of-pocket expenses incurred in connection
with any registration of Registrable Securities pursuant to this Declaration,
including, without limitation, all SEC, Nasdaq National Market and blue sky
registration and filing fees, printing expenses, transfer agents' and
registrars' fees and the reasonable fees and disbursements of Parent's outside
counsel and independent accountants shall be paid by Parent. Parent shall not be
responsible to pay any legal fees for any Holder or any selling expenses of any
Holder (including, without limitation, any broker's fees or commissions).

        5. Indemnification. In the event of any offering registered pursuant to
this Declaration:

               (a) Parent will indemnify each Holder, each of its officers,
directors and partners and such Holder's legal counsel, and each person
controlling such Holder within the meaning of Section 15 of the Securities Act
(each, a "Seller Indemnified Party"), with respect to which registration,
qualification or compliance has been effected pursuant to this Declaration,
against all expenses, claims, losses, damages and liabilities (or actions in
respect thereof), including any of the foregoing incurred in settlement of any
litigation, commenced or threatened, arising out of or based on any untrue
statement (or alleged untrue statement) of a material fact contained in any
registration statement, prospectus, offering circular or other document, or any
amendment or supplement thereto, incident to any such registration,
qualification or compliance, or based on any omission (or alleged omission) to
state therein a material fact required to be stated therein or necessary to make
the statements therein, in light of the circumstances in which they were made,
not misleading, or any violation by Parent of any rule or regulation promulgated
under the Securities Act, or state securities


                                      -4-
<PAGE>   5

laws, or common law, applicable to Parent in connection with any such
registration, qualification or compliance, and will reimburse each Seller
Indemnified Party for any legal and any other expenses reasonably incurred in
connection with investigating, preparing or defending any such claim, loss,
damage, liability or action; provided, however, that Parent will not be liable
to any Seller Indemnified Party to the extent that any such claim, loss, damage,
liability or expense arises out of or is based in any untrue statement or
omission or alleged untrue statement or omission, made in reliance upon and in
conformity with written information furnished by any Seller Indemnified Party to
Parent in an instrument duly executed by such Seller Indemnified Party and
stated to be specifically for use therein.

               (b) Each Holder will, if Registrable Securities held by such
Holder are included in the securities as to which such registration,
qualification or compliance is being effected, indemnify Parent, each of its
directors and officers and its legal counsel and independent accountants, and
each other such Holder, each of its officers and directors and each person
controlling such Holder within the meaning of Section 15 of the Securities Act
(each a "Parent Indemnified Party"), against all claims, losses, damages and
liabilities (or actions in respect thereof) arising out of or based on any
untrue statement (or alleged untrue statement) of a material fact contained in
any such registration statement, prospectus, offering circular or other
document, or any omission (or alleged omission) to state therein a material fact
required to be stated therein or necessary to make the statements therein not
misleading, and will reimburse each Parent Indemnified Party for any legal or
any other expenses reasonably incurred in connection with investigating or
defending any such claim, loss, damage, liability or action, in each case to the
extent, but only to the extent, that such untrue statement (or alleged untrue
statement) or omission (or alleged omission) is made in such registration
statement, prospectus, offering circular or other document in reliance upon and
in conformity with written information furnished to Parent by an instrument duly
executed by such Holder and stated to be specifically for use therein; provided,
however, that the obligations of such Holders hereunder shall be limited to an
amount equal to the gross proceeds (after deducting reasonable commissions)
received by each such Holder of Registrable Securities sold as contemplated
herein.

               (c) Each party entitled to indemnification under this Section 5
(the "Indemnified Party") shall give notice to the party required to provide
indemnification (the "Indemnifying Party") promptly after such Indemnified Party
has written notice of any claim as to which indemnity may be sought, and shall
permit the Indemnifying Party to assume the defense of any such claim or any
litigation resulting therefrom, provided that counsel for the Indemnifying
Party, who shall conduct the defense of such claim or litigation, shall be
approved by the Indemnified Party (whose approval shall not be unreasonably
withheld), and the Indemnified Party may participate in such defense at such
party's expense, and provided further that the failure of any Indemnified Party
to give notice as provided herein shall not relieve the Indemnifying Party of
its obligations under this Declaration, except to the extent, but only to the
extent, that the Indemnifying Party's ability to defend against such claim or
litigation is compared as a result of such failure to give notice. No
Indemnifying Party, in the defense of any such claim or litigation, shall,
except with the consent of each Indemnified Party, consent to entry of any
judgment or enter any settlement which does not include as an unconditional term
thereof the giving by the claimant or plaintiff to the Indemnified Party of a
release from all liability in respect to such claim or litigation.


                                      -5-
<PAGE>   6

               (d) The obligations of Parent and each Holder under this Section
5 shall survive the completion of any offering of Registrable Securities in a
registration statement under this Declaration and otherwise.

               (e) Notwithstanding the foregoing, to the extent the provisions
of this Section 5 are inconsistent with or conflict with the terms of any
indemnification, selling or similar agreement entered into by a Holder in
connection with the offer and sale of Registrable Securities pursuant to a
registration effected pursuant to this Declaration, the terms of such agreement
shall govern and shall supersede the provisions of this Declaration.

        6. Limitation on Assignment of Registration Rights. The rights to cause
Parent to register Registrable Securities pursuant to this Declaration may not
be assigned by a Holder unless such a transfer is to shareholders, partners or
retired partners, or members or retired members of a Holder (including spouses
and ancestors, lineal descendants, and siblings of such shareholders, partners,
members or spouses who acquire Registrable Securities by right, will or
intestate succession). Prior to a permitted transfer of registration rights
under this Declaration, Holder must furnish Parent with written notice of the
name and address of such transferee and the Registrable Securities with respect
to which such registration rights are being assigned and a copy of a duly
executed written instrument in form reasonably satisfactory to Parent by which
such transferee assumes all of the obligations and liabilities of its transferor
hereunder and agrees itself to be bound hereby. No transfer of registration
rights under this Declaration shall be permitted if immediately following such
transfer the disposition of such Registrable Securities by the transferee is not
restricted under the Securities Act.

        7. Reports Under Exchange Act.  Parent agrees to:

               (a) use commercially reasonable efforts to file with the SEC in a
timely manner all reports and other documents required of Parent under the
Securities Act and the Exchange Act; and

               (b) furnish to each Holder, forthwith upon request (i) a written
statement by Parent that it has complied with the reporting requirements of the
Securities Act and the Exchange Act, or that it qualifies as a registrant whose
securities may be resold pursuant to Form S-3 (at any time after it so
qualifies), and (ii) a copy of the most recent annual or quarterly report of
Parent.

        8. Amendment of Registration Rights. Holders of a majority of the
Registrable Securities from time to time outstanding may, with the consent of
Parent, amend the registration rights granted hereunder.

        9. Governing Law. This Declaration shall be governed in all respects by
and construed in accordance with the laws of the State of Washington.


                                      -6-
<PAGE>   7


        IN WITNESS WHEREOF, this Declaration of Registration Rights is executed
as of the date first above written.


                                               REALNETWORKS, INC.



                                               By:   /s/ Robert Glaser
                                                  ------------------------------
                                                     Robert Glaser
                                               Its:  Chief Executive Officer



<PAGE>   8


                                    EXHIBIT A

                      DESIGNATED DISPOSAL NOTICE RECIPIENTS

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<CAPTION>


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                      CONTACT NAME                             PHONE NUMBER
        -------------------------------------------------------------------------------
        <S>                                        <C>
        Kelly Jo MacArthur                         206-674-2700
        -------------------------------------------------------------------------------
        Paul Bialek                                206-674-2700
        -------------------------------------------------------------------------------
</TABLE>



<PAGE>   1
                                                                    EXHIBIT 10.5

                               REALNETWORKS, INC.

                       1998 EMPLOYEE STOCK PURCHASE PLAN,
                             AS AMENDED AND RESTATED

      REALNETWORKS, INC., a Washington corporation (the "Company"), hereby
establishes this 1998 Employee Stock Purchase Plan (the "Plan").

      1. PURPOSE OF PLAN. The purpose of the Plan is to enable Eligible
Employees (as defined in Section 3) who wish to become shareholders of the
Company a convenient and favorable method of doing so. The Plan is intended to
constitute an "employee stock purchase plan," as defined in Section 423(b) of
the Internal Revenue Code of 1986, as amended (the "Code"), and shall be
interpreted and administered to further that intent.

      2. ADMINISTRATION OF THE PLAN. The Plan will be administered by the
Compensation Committee (the "Committee") of the Board of Directors of the
Company (the "Board"). Subject to the provisions of the Plan, the Committee will
have the complete authority to interpret the Plan, to adopt, amend and rescind
rules and procedures relating to the Plan, and to make all of the determinations
necessary or advisable for the administration of the Plan. All such
interpretations, rules, procedures and determinations will, in the absent of
fraud or patent mistake, be conclusive and binding on all persons with any
interest in the Plan.

      3. ELIGIBLE EMPLOYEES. The term "Eligible Employees" means all common law
employees of the Company and its current majority-owned subsidiaries (and each
other corporation designated by the Committee that hereafter becomes a
majority-owned subsidiary of the Company), except the following: (a) employees
who have been employed for less than 30 days; (b) employees whose customary
employment is 20 hours or less per week; and (c) employees whose customary
employment is for not more than five months in any calendar year. Except as
otherwise expressly provided in the Plan and permitted by Section 423 of the
Code, all Eligible Employees shall have the same rights and obligations under
the Plan.

      4. STOCK SUBJECT TO THE PLAN. The stock subject to the Plan shall be
shares of the Company's authorized but unissued voting Common Stock, $.001 par
value per share (the "Common Stock"). The aggregate number of shares of Common
Stock that may be purchased by Eligible Employees pursuant to the Plan is
1,000,000, subject to adjustment as provided in Section 13.

      5. OFFERING PERIODS. The Common Stock shall be offered under the Plan
during ten consecutive six-month periods (the "Offering Periods"). The first
Offering Period shall begin on January 1, 1998 and end on June 30, 1998.
Thereafter, the Offering Periods will begin on the first day and end on the last
day of each subsequent six-month period.

      6. PARTICIPANTS; PAYROLL DEDUCTIONS

            6.1 A person who is an Eligible Employee at the beginning of an
Offering Period may elect to have the Company make deductions from the person's
Compensation (as defined in Section 6.4), at a specified percentage rate, to be
used to purchase of shares of


                                      -1-
<PAGE>   2

Common Stock pursuant to the Plan. Such election shall be made prior to the
beginning of the Offering Period in accordance with such procedures as the
Committee may adopt (each Eligible Employee who so elects to have such
deductions made will be referred to as a "Participant").

            6.2 The maximum rate of deduction that a Participant may elect for
any Offering Period is 10%. An amount equal to the elected percentage shall be
deducted from the Participant's pay each time during the Offering Period that
any Compensation is paid to the Participant. The Committee may set such minimum
level of payroll deductions as the Committee determines to be appropriate. Any
minimum level of deductions set by the Committee shall apply equally to all
Eligible Employees. A Participant's accumulated payroll deductions shall remain
the property of the Participant until applied toward the purchase of shares of
Common Stock under the Plan, but may be commingled with the general funds of the
Company. No interest will be paid on payroll deductions accumulated under the
Plan.

            6.3 A Participant in the Plan on the last day of an Offering Period
shall automatically continue to participate in the Plan during the next Offering
Period unless he or she withdraws in the manner described in Section 11.

            6.4 The term "Compensation" means all cash salary, wages, bonuses,
commissions and other amounts paid to or on behalf of a Participant for services
performed or on account of holidays, vacation, sick leave or other similar
events, including any amounts by which such amounts are reduced, at the election
of a Participant, pursuant to a cafeteria plan described in Section 125 of the
Code, a dependent care assistance program described in Section 129 of the Code,
a cash or deferred arrangement described in Section 401(k) of the Code, or any
similar plan, program or arrangement, but excluding the value of any noncash
benefits under any employee benefit plans and any special amounts paid to the
Participant that are specifically excluded by the Committee.

      7.    PURCHASE OF SHARES

            7.1 At the end of an Offering Period, a Participant's accumulated
payroll deductions for the Offering Period will, subject to the limitations in
Section 9 and the termination provisions of Section 16, be applied toward the
purchase of shares of Common Stock at a purchase price (the "Purchase Price")
equal to the lesser of --

            (a) 85% of the Market Price (as defined in Section 8.1) of the
      Common Stock on the first Business Day (as defined in Section 8.2) of the
      Offering Period; or

            (b) 85% of the Market Price for the Common Stock on the last
      Business Day of the Offering Period;

in either event rounded to the nearest whole cent.

            7.2 Shares of Common Stock may be purchased under the Plan only with
a Participant's accumulated payroll deductions. Fractional shares cannot be
purchased. Any portion of a Participant's accumulated payroll deductions for an
Offering Period not used for the purchase of Common Stock shall be applied to
the purchase of Common Stock in the next Offering Period, if the Participant is
participating in the Plan during that Offering Period, or returned to the
Participant.

                                      -2-
<PAGE>   3

            7.3 Each Participant who purchases shares of Common Stock under the
Plan shall thereby be deemed to have agreed that the Company or the subsidiary
of the Company that employs the Participant shall be entitled to withhold, from
any other amounts that may be payable to the Participant at or around the time
of the purchase, such federal, state, local and foreign income, employment and
other taxes may be required to be withheld under applicable laws. In lieu of
such withholding, the Company or such subsidiary may require the Participant to
remit such taxes to the Company or such subsidiary as a condition of the
purchase.

      8. MARKET PRICE

            8.1 For purposes of the Plan, the term "Market Price" on any day
means, if the Common Stock is publicly traded, the last sales price (or, if no
last sales price is reported, the average of the high bid and low asked prices)
for a share of Common Stock on that day as reported by the principal exchange on
which the Common Stock is listed, or, if the Common Stock is publicly traded but
not listed on an exchange, as reported by The Nasdaq Stock Market, or, if such
prices or quotations are not reported by The Nasdaq Stock Market, as reported by
any other available source of prices or quotations selected by the Committee.

            8.2 For purposes of the Plan, the term "Business Day" means a day on
which prices or quotations for the Common Stock are reported by a national
securities exchange, the Nasdaq Stock Market, or any other available source of
prices or quotations selected by the Committee, whichever is applicable pursuant
to the preceding paragraph.

            8.3 If the Market Price of the Common Stock must be determined for
purposes of the Plan at a time when the Common Stock is not publicly traded,
then the term "Market Price" shall mean the fair market value of the Common
Stock as determined by the Committee, after taking into consideration all the
factors it deems appropriate, including, without limitation, recent sale and
offer prices of the Common Stock in private transactions negotiated at arm's
length.

      9. LIMITATIONS ON SHARE PURCHASES

            9.1 Notwithstanding Section 3, an employee will not be an Eligible
Employee for purposes of the Plan if the employee owns stock possessing 5% or
more of the total combined voting power or value of all classes of stock of the
Company. For purposes of this 5% limitation, an employee shall be treated as
owning any stock the ownership of which is attributed to him or her under the
rules of Section 424(d) of the Code, as well as any stock that, in the absence
of this paragraph, the employee could purchase under the Plan with his or her
payroll deductions held pursuant to Section 6 but not yet applied to the
purchase of shares of Common Stock under the Plan.

            9.2 During any calendar year, the maximum value of the Common Stock
that may be purchased by a Participant under the Plan is $10,000, said value to
be determined on the basis of the Market Price of the Common Stock on the first
Business Day of each Offering Period that ends in the calendar year.

            9.3 The limitations in Section 9.1 and Section 9.2 are intended to
and shall be interpreted in such a manner as will comply with Section 423(b)(3)
and Section 423(b)(8) of the Code, respectively.



                                      -3-
<PAGE>   4

      10. CHANGES IN PAYROLL DEDUCTIONS. The rate of payroll deductions for an
Offering Period may not be increased or decreased by a Participant during the
Offering Period. However, the Participant may change the rate of payroll
deduction for a subsequent Offering Period. In addition, a Participant may
withdraw in full from the Plan in the manner described in Section 11.

      11. WITHDRAWAL FROM THE PLAN

            11.1 A Participant may elect to withdraw from the Plan, effective
for the Offering Period in progress, by delivering to the Committee written
notice thereof prior to the end of the Offering Period. If a Participant so
withdraws, all of the Participant's payroll deductions for that Offering Period
will be promptly returned to the Participant. If a Participant's payroll
deductions are interrupted by any legal process, the Participant will be deemed
to have elected to withdraw from the Plan for the Offering Period in which the
interruption occurs.

            11.2 A Participant may elect to withdraw from the Plan, effective
for an Offering Period that has not yet commenced, by delivering to the
Committee written notice thereof prior to the first day of the Offering Period.

            11.3 Following withdrawal from the Plan, in order to participate in
the Plan for any subsequent Offering Period, the Participant must again elect to
participate in the manner described in Section 6.1.

      12. ISSUANCE OF COMMON STOCK.

            12.1 Certificates for the shares of Common Stock purchased by
Participants will be delivered by the Company's transfer agent as soon as
practicable after each Offering Period. In lieu of issuing certificates for such
shares directly to Participants, the Company shall be entitled to issue such
shares to a bank, broker-dealer or similar custodian (the "Custodian") that has
agreed to hold such shares for the accounts of the respective Participants. Fees
and expenses of the Custodian shall be paid by the Company or allocated among
the respective Participants in such manner as the Committee determines.

            12.2 A Participant may direct, in accordance with such procedures as
the Committee may adopt, that shares purchased by the Participant shall be
issued (or, if such shares are issued to the Custodian, that the account for
such shares be held) in the names of the Participant and one other person
designated by the Participant, as joint tenants with right of survivorship,
tenants in common, or community property, to the extent and in the manner
permitted by applicable law.

            12.3 A Participant may at any time, in the manner described in
Section 18, undertake a disposition (as that term is defined in Section 424(c)
of the Code), whether by sale, exchange, gift or other transfer of legal title,
of any or all of the shares held for the Participant by the Custodian. In the
absence of such a disposition of the shares, the shares shall continue to be
held by the Custodian until the holding period set forth in Section 423(a) of
the Code has been satisfied. If a Participant so requests, shares for which such
holding period has been satisfied will be transferred to another brokerage
account specified by the Participant, or a stock certificate for such shares
will be issued and delivered to the Participant or his or her designee.


                                      -4-
<PAGE>   5

      13. CHANGES IN CAPITALIZATION

            13.1 Upon the happening of any of the following described events, a
Participant's right to purchase shares of Common Stock under the Plan shall be
adjusted as hereinafter provided:

            (a) If the shares of Common Stock are subdivided or combined into a
      greater or smaller number of shares of Common Stock or if, upon a
      recapitalization, split-up or other reorganization of the Company, the
      shares of Common Stock are exchanged for other securities of the Company,
      the rights of each Participant shall be modified so that the Participant
      is entitled to purchase, in lieu of the shares of Common Stock that the
      Participant would otherwise have been entitled to purchase for the
      Offering Period in progress at the time of such subdivision, combination
      or exchange (the "Offering Period Shares"), such number of shares of
      Common Stock or such number and type of other securities as the
      Participant would have received if such Offering, Period Shares had been
      issued and outstanding at the time of such subdivision, combination or
      exchange (unless in the case of an exchange the Committee determines that
      the nature of the exchange is such that it is not feasible or advisable
      that the rights of Participants be so modified, in which event the
      exchange shall be deemed a Terminating Event under Section 14); and

            (b) If the Company issues any of its shares as a stock dividend upon
      or with respect to the Common Stock, each Participant who purchases shares
      of Common Stock under the Plan at the end of the Offering Period in
      progress on the record date for the stock dividend shall be entitled to
      receive the shares so purchased (the "Purchased Shares") and shall also be
      entitled to receive at no additional cost, but only if the Purchase Price
      for the Purchased Shares was determined with reference to the Market Price
      of the Common Stock on the first Business Day of the Offering Period, the
      number of shares of the class of stock issued as a stock dividend, and the
      amount of cash in lieu of fractional shares, that the Participant would
      have received if he or she had been the holder of the Purchased Shares on
      the record date for the stock dividend.

            13.2 Upon the happening of an event specified in clause (a) or (b)
above, the class and aggregate number of shares available under the Plan, as set
forth in Section 4, shall be appropriately adjusted to reflect the event.
Notwithstanding the foregoing, such adjustments shall be made only to the extent
that the Committee, based on advice of counsel for the Company, determines that
such adjustments will not constitute a change requiring shareholder approval
under Section 423(b)(2) of the Code.

      14. TERMINATING EVENTS

            14.1 Upon (a) the dissolution or liquidation of the Company, (b) a
merger or other reorganization of the Company with one or more corporations as a
result of which the Company will not be a surviving corporation, (c) the sale of
all or substantially all of the assets of the Company or a material division of
the Company, (d) a sale or other transfer, pursuant to a tender offer or
otherwise, of more than fifty percent (50%) of the then outstanding shares of
Common Stock of the Company, (e) an acquisition by the Company resulting in an
extraordinary expansion of the Company's business or the addition of a material
new line of business, or (f) any exchange that is subject to this Section 14 in
accordance with the provisions of Section 13 (any of such events is herein
referred to as a "Terminating Event"), the Committee may but shall not be
required to --

                                      -5-
<PAGE>   6

            (a) make provision for the continuation of the Participants' rights
      under the Plan on such terms and conditions as the Committee determines to
      be appropriate and equitable, including where applicable, but not limited
      to, an arrangement for the substitution on an equitable basis, for each
      share of Common Stock that could otherwise be purchased at the end of the
      Offering Period in progress at the time of the Terminating Event, of any
      consideration payable with respect to each then outstanding share of
      Common Stock in connection with the Terminating Event; or

            (b) terminate all rights of Participants under the Plan for such
      Offering Period and --

                      (i) return to the Participants all of their payroll
            deductions for such Offering Period; and

                      (ii) for each share of Common Stock, if any, that
            otherwise could have been purchased under the Plan by a Participant
            at the end of such Offering Period (determined by assuming that
            payroll deductions at the rate elected by the Participant were
            continued to the end of the Payroll Period and used to purchase
            shares based on the Market Price of the Common Stock on the first
            Business Day of the Offering Period) and with respect to which (A)
            the Purchase Price at which such share could be purchased
            (determined with reference only to the Market Price of the Common
            Stock on the first Business Day of the Offering Period) is exceeded
            by (B) the Market Price on the date of the Terminating Event of a
            share of Common Stock, as determined by the Committee, pay to the
            Participant an amount equal to such excess.

            14.2 The Committee shall make all determinations necessary or
advisable in connection with Terminating Events, and its determinations shall,
in the absent of fraud or patent mistake, be conclusive and binding on all
persons with any interest in the Plan.

      15. NO TRANSFER OR ASSIGNMENT OF EMPLOYEE'S RIGHTS. An Eligible Employee's
rights under the Plan are the Eligible Employee's alone and may not be
voluntarily or involuntarily transferred or assigned to, or availed of by, any
other person other than by will or the laws of descent and distribution. An
Eligible Employee's rights under the Plan are exercisable during his or her
lifetime by the Eligible Employee alone.

      16. TERMINATION OF EMPLOYEE'S RIGHTS

            16.1 Subject to Section 16.2, a Participant's rights under the Plan
will terminate if he or she for any reason (including death, disability or
voluntary or involuntary termination of employment) ceases to be an employee of
the Company or one of its subsidiaries.

            16.2 Notwithstanding the foregoing, effective for Offering Periods
beginning on or before July 15, 1999, if a Participant ceases to be an employee
of the Company or one of its subsidiaries, the termination of the Participant's
rights under the preceding paragraph shall not apply to any right the
Participant may have to purchase shares of Common Stock at the end of the
Offering Period in progress when the Participant ceases to be an employee. Such
purchases of shares of Common Stock shall, to the extent of payroll deductions
accumulated for the purchases

                                      -6-
<PAGE>   7

of shares of Common Stock shall, to the extent payroll deductions accumulated
for the Offering Period, occur automatically at the end of the Offering Period,
unless the Participant or his or her personal representative withdraws from the
Plan for the Offering Period in the manner described in Section 11. To the
extent that the rights of a Participant terminate in accordance with this
Section 16, any of the Participant's payroll deductions not used to purchase
shares of Common Stock will be promptly returned (without interest thereon) to
the Participant or his or her personal representative.

           16.3 Effective for Offering Periods commencing after July 15, 1999,
if a Participant ceases to be an employee of the Company or one of its
subsidiaries, then as soon as practicable after such cessation, the
Participant's payroll deductions shall cease and any of the Participant's
accumulated payroll deductions shall be promptly returned (without interest
thereon) to the Participant or his or her personal representative.

      17.   TERMINATION AND AMENDMENT OF PLAN

            17.1 The Plan shall terminate on December 31, 2002. The Plan may be
terminated at any earlier time by the Board, but, except as provided in Section
14, such termination shall not affect the rights of Participants under the Plan
for the Offering Period in progress at the time of termination. The Plan will
also terminate in any case when all or substantially all of the unissued shares
of Common Stock reserved for the purposes of the Plan have been purchased. If at
any time shares of Common Stock reserved for the purpose of the Plan remain
available for purchase but not in sufficient number to satisfy all then unfilled
purchase requirements, the available shares shall be apportioned among
Participants in proportion to the respective amounts of their accumulated
payroll deductions, and the Plan shall terminate. Upon such termination or any
other termination of the Plan, all payroll deductions not used to purchase
shares of Common Stock will be refunded to the Participants entitled thereto.

            17.2 The Committee or the Board may from time to time adopt
amendments to the Plan; PROVIDED, HOWEVER, that, without the approval of the
shareholders of the Company, no amendment may increase the number of shares that
may be issued under the Plan or make any other change for which shareholder
approval is required by Section 423 of the Code or the regulations thereunder.

      18. DISPOSITION OF SHARES. Subject to compliance with any applicable
federal and state securities and other laws and any policy of the Company in
effect from time to time with respect to trading in its shares, a Participant
may effect a disposition (as that term is defined in Section 424(c) of the Code)
of Common Stock purchased under the Plan at any time the Participant chooses;
PROVIDED, HOWEVER, each Participant agrees, by purchasing shares of Common Stock
under the Plan, that (a) the Company shall be entitled to withhold, from any
other amounts that may be payable to the Participant by the Company at or around
the time of such disposition, such federal, state, local and foreign income,
employment and other taxes as the Company may be required to withhold under
applicable law; and (b) in lieu of such withholding, the Participant will, upon
request of the Company, promptly remit such taxes to the Company. EACH EMPLOYEE
PURCHASING SHARES OF COMMON STOCK UNDER THE PLAN ASSUMES THE RISK OF ANY MARKET
FLUCTUATIONS IN THE PRICE THEREOF.



                                      -7-
<PAGE>   8

      19. NO SHAREHOLDER RIGHTS; INFORMATION TO PARTICIPANTS. A Participant
shall not have any rights as a shareholder of the Company (other than the right
potentially to receive stock dividends under Section 13) on account of shares of
Common Stock that may be purchased under the Plan prior to the time such shares
are actually purchased by and issued to the Participant. Notwithstanding the
foregoing, the Company shall deliver to each Participant under the Plan who does
not otherwise receive such materials (a) a copy of the Company's annual
financial statements (which shall be delivered annually as promptly as practical
following each fiscal year of the Company and review or audit of such statements
by the Company's auditors), together with management's discussion and analysis
of financial condition and results of operations for the fiscal year, and (b) a
copy of all reports, proxy statements and other communications distributed to
the Company's security holders generally.

      20. USE OF PROCEEDS. The proceeds received by the Company from the sale of
shares of Common Stock under the Plan will be used for general corporate
purposes.

      21. GOVERNMENTAL REGULATIONS. The Company's obligation to sell and deliver
shares of the Common Stock under the Plan is subject to the approval of any
governmental authority required in connection with the authorization, issuance
or sale of such shares, including the Securities and Exchange Commission, the
securities administrators of the states in which Participants reside, and the
Internal Revenue Service.

      22. MISCELLANEOUS PROVISIONS

            22.1 Nothing contained in the Plan shall obligate the Company or any
of its subsidiaries to employ a Participant for any period, nor shall the Plan
interfere in any way with the right of the Company or any of its subsidiaries to
reduce a Participant's compensation.

            22.2 The provisions of the Plan shall be binding upon each
Participant and, subject to the provisions of Section 15, the heirs, successors
and assigns of each Participant.

            22.3 Where the context so requires, references in the Plan to the
singular shall include the plural, and vice versa, and references to a
particular gender shall include either or both additional genders.

            22.4 The Plan shall be construed, administered and enforced in
accordance with the laws of the United States, to the extent applicable thereto,
as well as the laws of the State of Washington.

      23. APPROVAL OF SHAREHOLDERS. The Plan shall be effective January 1, 1998,
subject to approval by the shareholders of the Company in a manner that complies
with Section 423(b)(2) of the Code. If such approval does not occur prior to
January 1, 1998, the Plan shall be void and of no effect.


                                      -8-

<PAGE>   1

                                                                    EXHIBIT 13.1

SELECTED CONSOLIDATED FINANCIAL DATA

RealNetworks, Inc. and Subsidiaries

 The following selected consolidated financial data should be read in
 conjunction with "Management's Discussion and Analysis of Financial Condition
 and Results of Operations" and the Consolidated Financial Statements and Notes
 included elsewhere in this document.

<TABLE>
<CAPTION>
years ended December 31,                        1999              1998              1997                1996                1995
- --------------------------------------------------------------------------------------------------------------------------------
(in thousands, except per share data)
<S>                                          <C>                 <C>               <C>                <C>                 <C>
 Consolidated Statement of Operations Data:
 Net revenues:
    Software license fees                    $  90,627            48,487            29,165             19,447              5,465
    Service revenues                            26,466            14,742             4,972              1,120                 30
    Advertising                                 14,149             3,148             2,254              1,016                 --
- --------------------------------------------------------------------------------------------------------------------------------
        Total net revenues                     131,242            66,377            36,391             21,583              5,495
- --------------------------------------------------------------------------------------------------------------------------------
 Cost of revenues:
    Software license fees                       13,006             8,308             3,800              2,907                762
    Service revenues                             6,579             2,631             2,392                554                 33
    Advertising                                  2,906             1,727               920                288                 --
- --------------------------------------------------------------------------------------------------------------------------------
        Total cost of revenues                  22,491            12,666             7,112              3,749                795
- --------------------------------------------------------------------------------------------------------------------------------
        Gross profit                           108,751            53,711            29,279             17,834              4,700
- --------------------------------------------------------------------------------------------------------------------------------
  Operating expenses:
    Research and development                    38,415            22,480            15,651              6,310              2,144
    Sales and marketing                         53,465            33,460            22,954             10,155              2,112
    General and administrative                  16,380            11,540             7,635              5,756              1,744
    Goodwill amortization                        2,128             1,596                --                 --                 --
    Acquisition charges                          1,403             8,723                --                 --                 --
- --------------------------------------------------------------------------------------------------------------------------------
        Total operating expenses               111,791            77,799            46,240             22,221              6,000
- --------------------------------------------------------------------------------------------------------------------------------
        Operating loss                          (3,040)          (24,088)          (16,961)            (4,387)            (1,300)
- --------------------------------------------------------------------------------------------------------------------------------
 Other income (expense):
    Interest income, net                        11,523             4,928             2,178                308                 62
    Other income (expense)                      (1,557)             (793)             (286)                14               (141)
- --------------------------------------------------------------------------------------------------------------------------------
        Other income (expense), net              9,966             4,135             1,892                322                (79)
- --------------------------------------------------------------------------------------------------------------------------------
        Net income (loss)                    $   6,926           (19,953)          (15,069)            (4,065)            (1,379)
================================================================================================================================
 Basic net income (loss) per share           $    0.05             (0.15)            (0.92)             (2.06)             (1.98)
 Diluted net income (loss) per share         $    0.04             (0.15)            (0.92)             (2.06)             (1.98)
 Shares used to compute basic
    net income (loss) per share                142,016           130,156            16,906              1,984                698
 Shares used to compute diluted
    net income (loss) per share                166,576           130,156            16,906              1,984                698
</TABLE>




<TABLE>
<CAPTION>
Consolidated Balance Sheet Data:
December 31,                                        1999               1998             1997               1996              1995
- ----------------------------------------------------------------------------------------------------------------------------------
(in thousands)
<S>                                               <C>               <C>                <C>                <C>               <C>
Cash, cash equivalents and
    short-term investments                        $344,627            89,801            93,677            21,039             6,606
Working capital                                    273,827            57,746            87,216            18,766             6,109
Total assets                                       411,124           128,774           119,469            31,346             8,909
Redeemable, convertible preferred stock                --                --                --             23,153             7,655
Shareholders' equity (deficit)                     330,559            81,304            78,680               134            (1,214)
</TABLE>




                                       17
<PAGE>   2

MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

The discussion in this report contains forward-looking statements that involve
risks and uncertainties. RealNetworks' actual results could differ materially
from those discussed below. Factors that could cause or contribute to such
differences include, but are not limited to, those identified below, and those
discussed in the section titled "Factors that May Affect Our Business, Future
Operating Results and Financial Condition", included elsewhere in this Report.
You should also carefully review the risk factors set forth in other reports or
documents that RealNetworks files from time to time with the Securities and
Exchange Commission, particularly Quarterly Reports on Form 10-Q and any Current
Reports on Form 8-K. You should also read the following discussion and analysis
in conjunction with our consolidated financial statements and related notes
included in this report.



 OVERVIEW

RealNetworks is a leading provider of media delivery and digital distribution
solutions designed for the Internet. Our solutions enable consumers to
experience and content providers to deliver a broad range of multimedia content,
including audio, video, text and animation. We pioneered the development and
commercialization of streaming media systems that enable the creation, real-time
delivery and playback of multimedia content. We believe that we have established
a leadership position in the market for these systems. We have more than 95
million registered users of our RealPlayer product and believe that more than
85% of all streaming media Web pages utilize our technology. The broad
acceptance of the Internet as a means of content delivery and consumption,
combined with recent technological advances, has greatly increased the
practicality and popularity of a number of new online media delivery formats. In
response, we have extended our media delivery platform to include a digital
music management system that allows consumers to acquire, record, store,
organize and play their personal music collections on PCs and digital playback
devices.

        We were incorporated in February 1994 and were in the development stage
until July 1995, when we released the commercial version of RealAudio Version
1.0, the first version of our RealPlayer products. From inception through
December 31, 1995, our operating activities related primarily to recruiting
personnel, raising capital, purchasing operating assets, conducting research and
development, building the RealAudio brand and establishing the market for
streaming audio. During 1996, we continued to invest heavily in research and
development and marketing and in building our domestic and international sales
channels and our general and administrative infrastructure. In August 1996, we
began selling RealPlayer Plus, a premium version of our RealPlayer product.
RealPlayer has always been available for download free of charge from our
websites. In June 1997, we released the commercial version of RealVideo Version
4.0. In December 1997, we released the commercial version of RealSystem Version
5.0, a streaming media solution that included RealAudio and RealVideo
technology. In November 1998, we released the commercial version of RealSystem
G2, our latest generation media delivery system. In May 1999, we released
RealSystem MP as well as a beta version of RealJukebox, a personal music
management solution. In September 1999, we released RealSlideshow Plus, a
complete streaming solution for sharing digital pictures over the Internet. Also
in September, we released the commercial versions of RealJukebox and RealJukebox
Plus, which are complete digital music systems. In November, we released the
beta version of RealPlayer 7.0 and introduced the new Real.com Network, which
gives consumers the ability to find, organize and play audio and video on the
Internet, and Take 5, Real.com's new media programming guide. In December, we
introduced RealServer 7.0 and RealProducer 7.0, the latest advancements to
RealSystem G2 as well as RealSlideshow 2.0, and RealSlideshow Plus 2.0 which
allows consumers to share digital pictures with audio narration and music over
the Internet.




                                       18
<PAGE>   3

MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries



We report revenues in three categories:

- -       Software license fees, which include revenues from sales of our
        RealPlayer Plus, RealJukebox Plus, RealSlideshow Plus, Xing
        AudioCatalyst, RealServers and related authoring and publishing tools,
        sales of our products through OEM channels, and sales of third-party
        products.

- -       Service revenues, which include support and maintenance services that we
        sell to customers who purchase our RealPlayer Plus, RealJukebox Plus,
        RealServers and tools products, broadcast hosting services we provide
        through our Real Broadcast Network, and consulting services we offer to
        our customers.

- -       Advertising revenues, which are derived from the sale of advertising on
        our websites and the placement of channel and preset buttons included in
        the RealPlayer and the RealJukebox products.

        In March 1998, we acquired Vivo Software, Inc. (Vivo), a leading
privately-held developer of streaming media creation tools, in an acquisition
accounted for using the purchase method of accounting.

        In August 1999, we acquired Xing Technology Corporation, a
privately-held provider of high performance, standards based digital audio and
video encoding and decoding technology, including MP3 software. The transaction
was accounted for using the pooling-of-interests method of accounting.

        All of our financial data presented in the consolidated financial
statements and management's discussion and analysis of financial condition and
results of operations have been restated to include the historical financial
information of Xing as if it had always been a part of RealNetworks.

        Prior to the merger, Xing operated on a June 30 fiscal year. The results
of Xing's operations have been restated to conform to RealNetworks' December 31
fiscal year-end.

        The following table sets forth certain financial data for the periods
indicated as a percentage of total net revenues:


<TABLE>
<CAPTION>
years ended December 31,                    1999              1998              1997
- -------------------------------------------------------------------------------------
<S>                                       <C>               <C>              <C>
Net revenues:
    Software license fees                   69.0%             73.0%             80.1%
    Service revenues                        20.2              22.2              13.7
    Advertising                             10.8               4.8               6.2
- -------------------------------------------------------------------------------------
        Total net revenues                 100.0             100.0             100.0
- -------------------------------------------------------------------------------------

Cost of revenues:
    Software license fees                    9.9              12.5              10.4
    Service revenues                         5.0               4.0               6.6
    Advertising                              2.2               2.6               2.5
- -------------------------------------------------------------------------------------
        Total cost of revenues              17.1              19.1              19.5
- -------------------------------------------------------------------------------------
        Gross profit                        82.9              80.9              80.5
- -------------------------------------------------------------------------------------
Operating expenses:
    Research and development                29.3              33.9              43.0
    Sales and marketing                     40.7              50.4              63.1
    General and administrative              12.5              17.4              21.0
    Goodwill amortization                    1.6               2.4                --
    Acquisition charges                      1.1              13.1                --
- -------------------------------------------------------------------------------------
        Total operating expenses            85.2             117.2             127.1
- -------------------------------------------------------------------------------------
        Operating loss                      (2.3)            (36.3)            (46.6)
- -------------------------------------------------------------------------------------
Other income (expense):
    Interest income, net                     8.8               7.4               6.0
    Other expense                           (1.2)             (1.2)             (0.8)
- -------------------------------------------------------------------------------------
        Other income, net                    7.6               6.2               5.2
- -------------------------------------------------------------------------------------
        Net income (loss)                    5.3%            (30.1)%           (41.4)%
- -------------------------------------------------------------------------------------
</TABLE>




                                       19
<PAGE>   4

MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries



 REVENUES

<TABLE>
<CAPTION>
                                 1999                change          1998                change            1997
- -----------------------------------------------------------------------------------------------------------------
(dollars in thousands)
<S>                            <C>                   <C>            <C>                  <C>             <C>
 Software license fees         $ 90,627                87%          $ 48,487                66%          $ 29,165
 Service revenues                26,466                80             14,742               197              4,972
 Advertising                     14,149               349              3,148                40              2,254
 --------------------------------------                             --------                             --------
    Total net revenues         $131,242                98%          $ 66,377                82%          $ 36,391
 ======================================                             ========                             ========
</TABLE>


Software License Fees. Software license fees were $90.6 million in 1999, an
increase of 87% from $48.5 million in 1998. Software license fees increased 66%
in 1998 from $29.2 million in 1997. The increases during 1999 and 1998 were due
primarily to a greater volume of products sold as a result of growth in the
demand for streaming media on the Internet, the introduction of new products,
including RealJukebox Plus, and RealSlideshow Plus in 1999, RealSystem G2 in
1998, and RealSystem Version 5.0 and RealVideo Version 4.0 in 1997, and due to
successful product promotions, increased sales from electronic distribution and
increased sales of third-party products. In June 1997, we entered into a $30.0
million license agreement with Microsoft, which is being recognized as revenue
over the three-year term of our ongoing support obligations. Software license
fees for 1999, 1998 and 1997 included $10.3 million, $9.7 million and $4.8
million, respectively, related to the Microsoft license agreement.

Service Revenues. Service revenues were $26.5 million in 1999, an increase of
80% from $14.7 million in 1998. The increase during 1999 was primarily
attributable to higher revenues from sales of support and upgrade contracts on
RealPlayer Plus and RealJukebox Plus, a larger installed base of our server
products and increases in consulting and streaming media hosting services.
Service revenues were $14.7 million in 1998, an increase of 197% from $5.0
million in 1997. The increase during 1998 was primarily attributable to higher
revenues from sales of support and upgrade contracts on RealPlayer Plus, which
we began selling during the fourth quarter of 1997, a larger installed base of
our server products and increases in consulting and streaming media hosting.

Advertising. Advertising revenues were $14.1 million in 1999, an increase of
349% from $3.1 million in 1998. Advertising revenues were $3.1 million in 1998,
an increase of 40% from $2.3 million in 1997. The increases in advertising
revenues for 1999 and 1998 were due to higher traffic on our websites, our
larger advertising sales force resulting in more advertising sales, higher
average advertising rates, and revenue associated with channels, presets and
search functionality included in the RealPlayer and RealJukebox.


 GEOGRAPHIC REVENUES
<TABLE>
<CAPTION>
                                         1999              change            1998                change           1997
- ------------------------------------------------------------------------------------------------------------------------
(dollars in thousands)
<S>                                   <C>                  <C>             <C>                   <C>            <C>
North America                         $ 93,277               111%          $ 44,149                84%          $ 24,017
Europe                                  15,124               112              7,144               109              3,425
Japan/Asia Pacific                       9,992               126              4,429                37              3,225
Rest of world                            2,581               161                987                11                890
- ----------------------------------------------                             --------                             --------
    Subtotal                           120,974               113             56,709                80             31,557
Microsoft license agreement             10,268                 6              9,668               100              4,834
- ----------------------------------------------                             --------                             --------
    Total                             $131,242                98%          $ 66,377                82%          $ 36,391
==============================================                             ========                             ========
</TABLE>




                                       20
<PAGE>   5

MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

        International revenues represented 23% of total net revenues in 1999 and
22% in 1998, excluding revenues from the Microsoft license agreement. Revenues
generated in Europe were 13% of total net revenues (excluding revenues from the
Microsoft license agreement) in 1999 and 1998, and revenues generated in
Japan/Asia Pacific were 8% of total net revenues (excluding revenues from the
Microsoft license agreement) in 1999 and 1998. At December 31, 1999, accounts
receivable due from European and Asian customers were not significant. The
functional currency of our foreign subsidiaries is the local currency of the
country in which the subsidiary is incorporated. Results of operations of our
foreign subsidiaries are translated from local currency into U.S. dollars based
on average monthly exchange rates. We currently do not hedge our foreign
currency exposures and therefore are subject to the risk of changes in exchange
rates. We expect that international revenues will increase over time in both
absolute dollars and as a percentage of total net revenues. The costs of both
domestic and international revenues are substantially the same.



<TABLE>
<CAPTION>
 Cost of Revenues
                                                 1999              change           1998               change            1997
- ------------------------------------------------------------------------------------------------------------------------------
(dollars in thousands)
<S>                                            <C>                 <C>             <C>                 <C>             <C>
 Software license fees                         $13,006                57%          $ 8,308               119%          $ 3,800
 Service revenues                                6,579               150             2,631                10             2,392
 Advertising                                     2,906                68             1,727                88               920
- ----------------------------------------------------------------               ----------------                 --------------
    Total cost of revenues                     $22,491                78%          $12,666                78%          $ 7,112
- ----------------------------------------------------------------               ----------------                 --------------
 As a percentage of total net revenues              17%                                 19%                                 20%
</TABLE>


Cost of Software License Fees. Cost of software license fees includes costs of
product media, duplication, manuals, packaging materials, amounts paid for
licensed technology, and fees paid to third-party vendors for order fulfillment.
Cost of software license fees was $13.0 million in 1999, an increase of 57% from
$8.3 million in 1998, but decreased as a percentage of software license fees to
14% from 17% in 1998. Cost of software license fees was $8.3 million in 1998, an
increase of 119% from $3.8 million in 1997, and increased as a percentage of
software license fees to 17% from 13% in 1997. The increases in absolute dollars
were due primarily to higher sales volumes. The changes in percentage terms were
due to shifts in product mix.

Cost of Service Revenues. Cost of service revenues includes the cost of in-house
and contract personnel providing support and other services and expenses
incurred in expanding our streaming media hosting services. Cost of service
revenues was $6.6 million in 1999, an increase of 150% from $2.6 million in
1998, and increased as a percentage of service revenues to 25% from 18% in 1998.
Cost of service revenues was $2.6 million in 1998, an increase of 10% from $2.4
million in 1997, but decreased as a percentage of service revenues to 18% from
48% in 1997. The 1999 and 1998 increases in absolute dollars were primarily due
to increased staff and contract personnel to provide services to a greater
number of customers, expansion of customer service and technical support into
international regions, and support costs related to the introduction of new
products.

Cost of Advertising. Cost of advertising includes the cost of personnel
associated with content creation and maintenance and fees paid to third parties
for content included in our websites. Cost of advertising was $2.9 million in
1999, an increase of 68% from $1.7 million in 1998, but decreased as a
percentage of advertising revenues to 21% from 55% in 1998. Cost of advertising
was $1.7 million in 1998, an increase of 88% from $0.9 million in 1997, and
increased as a percentage of advertising revenues to 55% from 41% in 1997. The
increases in absolute dollars were primarily due to increases in the quality and
quantity of content available on our websites, enhancements made to existing
websites, and the addition of new websites.



                                       21
<PAGE>   6

MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries



 Operating Expenses

 Research and Development


<TABLE>
<CAPTION>
                                                 1999              change           1998               change            1997
- ------------------------------------------------------------------------------------------------------------------------------
(dollars in thousands)
<S>                                            <C>                 <C>             <C>                 <C>             <C>
Research and development                       $38,415                71%          $22,480                44%          $15,651
As a percentage of total net revenues               29%                                 34%                                 43%
</TABLE>


        Research and development expenses consist primarily of salaries and
related personnel costs and consulting fees associated with product development
and costs of technology acquired from third parties to incorporate into products
currently under development. To date, all research and development costs,
including those associated with software development, have been expensed as
incurred because technological feasibility is generally not established until
substantially all development is complete. We believe that significant
investment in research and development is a critical factor in attaining our
strategic objectives and, as a result, we expect research and development to
continue to increase. Research and development expenses were $38.4 million in
1999, an increase of 71% from $22.5 million in 1998, but decreased as a
percentage of net revenues to 29% from 34% in 1998. The 1999 increase in
absolute dollars was primarily due to increases in internal development
personnel, consulting expenses, and contract labor associated with the
development of new technology and products, including RealSystem MP,
RealJukebox, RealSlideshow, and RealPlayer 7.0 as well as enhancements made to
existing products. Research and development expenses were $22.5 million in 1998,
an increase of 44% from $15.7 million in 1997, but decreased as a percentage of
total net revenues to 34% from 43% in 1997. The 1998 increase in absolute
dollars was due to increases in internal development personnel, consulting
expenses and contract labor. Research and development expenses incurred in 1998
were primarily related to development of new technology and products, including
RealSystem G2, the commercial version of which we released in November 1998,
Xing AudioCatalyst, and enhancements made to existing products. The decrease in
percentage terms in 1999, 1998 and 1997 were a result of revenues growing at a
faster rate than expenses.


Sales and Marketing

<TABLE>
<CAPTION>
                                                 1999              change           1998               change            1997
- ------------------------------------------------------------------------------------------------------------------------------
(dollars in thousands)

<S>                                            <C>                 <C>             <C>                 <C>             <C>
Sales and marketing                            $53,465                60%          $33,460                46%          $22,954
As a percentage of total net revenues               41%                                 50%                                 63%
</TABLE>


        Sales and marketing expenses consist primarily of salaries, sales
commissions, consulting fees, trade show expenses, advertising costs and costs
of marketing collateral. We intend to increase our branding and marketing
efforts and therefore we expect sales and marketing expenses to increase in
future periods. Sales and marketing expenses were $53.5 million in 1999, an
increase of 60% from $33.5 million in 1998, but decreased as a percentage of
total net revenues to 41% from 50% in 1998. Sales and marketing expenses were
$33.5 million in 1998, an increase of 46% from $23.0 million in 1997, but
decreased as a percentage of total net revenues to 50% from 63% in 1997. The
increases in absolute dollars were due to the expansion of our direct sales and
marketing organization, the creation of additional foreign and domestic sales
offices, increased trade show attendance, advertising, promotions and expenses
related to the continued development of the "Real" brand. The decreases in
percentage terms in 1999, 1998 and 1997 were a result of revenues growing at a
faster rate than expenses.




                                       22
<PAGE>   7

MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

REALNETWORKS, Inc. and Subsidiaries

GENERAL AND ADMINISTRATIVE

<TABLE>
<CAPTION>
                                                 1999              change           1998               change            1997
- ------------------------------------------------------------------------------------------------------------------------------
(dollars in thousands)

<S>                                            <C>                 <C>             <C>                 <C>             <C>
General and administrative                     $16,380                42%          $11,540                51%          $ 7,635
As a percentage of total net revenues               12%                                 17%                                 21%
</TABLE>

        General and administrative expenses consist primarily of salaries and
fees for professional and temporary services. We expect general and
administrative expenses to increase as we expand our staff and incur additional
costs related to growth of our business. General and administrative expenses
were $16.4 million in 1999, an increase of 42% from $11.5 million in 1998, but
decreased as a percentage of total net revenues to 12% from 17% in 1998. General
and administrative expenses were $11.5 million in 1998, an increase of 51% from
$7.6 million in 1997, but decreased as a percentage of total net revenues to 17%
from 21% in 1997. The increases in absolute dollars for 1999, 1998 and 1997 were
primarily due to increased personnel and professional fees as well as facility
expenses necessary to support our growth. The decreases in percentage terms in
1999, 1998 and 1997 were due to revenues growing at a faster rate than expenses.


Goodwill Amortization and Acquisition Charges

In March 1998, we acquired Vivo Software, Inc. (Vivo), a developer of streaming
media creation tools. We issued approximately 4.4 million shares of our common
stock in exchange for all outstanding shares of Vivo common stock. In addition,
Vivo employees received options to purchase approximately 190,000 shares of our
common stock. The acquisition was accounted for using the purchase method of
accounting and, accordingly, the results of Vivo's operations are included in
our consolidated financial statements since the date of acquisition.

        The purchase price was allocated to the fair value of the acquired
assets and assumed liabilities based on their fair values at the date of the
acquisition. A portion of the purchase price represented acquired in-process
research and development that had not yet reached technological feasibility at
the time of the acquisition and has no alternative future use. Of the total
purchase price, $8.6 million was allocated to in-process research and
development expense, $10.6 million was allocated to goodwill, and $0.5 million
was allocated to tangible assets. Goodwill is amortized over its estimated life
of five years.

        The in-process research and development projects acquired in the
acquisition of Vivo consisted of the development of encoder tools and server and
client codecs. The encoder tools allow users to create media content to be
streamed over the Internet or intranets. The server and client codecs enhance
the compression and decompression of multimedia content streamed over the
Internet or intranets.

        The percentage completion of the projects at the time of acquisition was
as follows:

<TABLE>
<S>                    <C>
Encoder tools          40%-70%
Server codec           30%
Client codec           30%
</TABLE>


        We completed the development of the encoder tools in 1998. The total
cost to complete development of the encoder tools was approximately $1.0
million. The server and client codec projects were completed in 1999. The
aggregate costs to complete the server and client codecs were approximately $0.7
million.

        The fair value of the in-process technology was based on projected cash
flows that were discounted based on the risks associated with achieving such
projected cash flows upon successful completion of the acquired projects.
Associated risks include the inherent difficulties and uncertainties in
completing each project and achieving technological feasibility and risks
related to the impact of potential changes in market conditions and technology.
In developing cash flow projections, revenues were forecasted based on relevant
factors, including aggregate revenue growth rates for the business as a whole,
characteristics of the potential market for the technology and the anticipated
life of the underlying technology. Operating expenses and resulting profit
margins were forecasted based on the characteristics and cash-flow-generating
potential of the acquired in-process technology.




                                       23
<PAGE>   8

MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

        The fair value of the in-process research and development was allocated
to the projects as follows (in thousands):

<TABLE>
<S>                    <C>
Encoder tools          $6,500
Server codec            1,500
Client codec              600
                       ------
                       $8,600
                       ======
</TABLE>


        Projected annual revenues for each of the in-process development
projects were assumed to increase from product release through 2001, decline
slightly in 2002 and decline significantly in 2003 and 2004. An insignificant
amount of revenue was projected for in-process technology in the first quarter
of 2005, which is estimated to be the end of the in-process technology's
economic life.

        Gross profit was assumed to be 80% for the encoder tools and client
codec and 94% for the server codec. The projected gross profit percentages were
based on estimated costs of revenues, which include duplication, manuals,
packaging materials and third-party order fulfillment costs. Gross profit
projections were based on our experience with similar products.

        Estimated operating expenses, income taxes and capital charges to
provide a return on other acquired assets were deducted from gross profit to
arrive at net operating income for each of the in-process development projects.
Operating expenses were estimated as a percentage of total net revenues and
included sales and marketing expenses and development costs to maintain the
technology once it has achieved technological feasibility.

        We discounted the net cash flows of the in-process research and
development projects to their present values using a discount rate of 42%. This
discount rate approximates the overall rate of return for the acquisition of
Vivo as a whole and reflects the inherent uncertainties surrounding the
successful development of the in-process research and development projects and
the uncertainty of technological advances that may occur in the future.

        Since the acquisition, we have continued to market and support Vivo's
existing products on a limited basis.

        The acquisition of Vivo was a tax-free reorganization under the Internal
Revenue Code. Therefore, the charge for in-process research and development and
amortization of acquired intangible assets is not deductible for income tax
purposes.

        In August 1999, we acquired Xing Technology Corporation, a developer and
provider of MP3 software. We issued approximately 1,464 shares of our common
stock in exchange for all outstanding shares of Xing stock. The acquisition was
accounted for using the pooling-of-interests method of accounting and,
accordingly, the consolidated financial statements include the accounts of Xing
for all periods presented. As a result of the transaction, we incurred
acquisition charges of $1.4 million primarily for legal and other professional
fees. Approximately $160,000 of acquisition charges remained unpaid at December
31, 1999, substantially all of which is expected to be paid in 2000.

Other Income, Net

<TABLE>
<CAPTION>
                                                 1999              change           1998               change            1997
- ------------------------------------------------------------------------------------------------------------------------------
(dollars in thousands)
<S>                                            <C>                 <C>             <C>                 <C>             <C>
Other income, net                              $9,966               141%           $4,135               119%           $1,892
</TABLE>

        Other income, net consists primarily of interest earnings on our cash,
cash equivalents and short-term investments. The increase in 1999 was primarily
due to higher invested cash balances primarily as a result of our sale of common
stock completed during the second quarter. The increase in 1998 was due
primarily to investment earnings on higher average cash balances.

Income taxes

At December 31, 1999, we had provided a full valuation allowance on our deferred
tax assets because of uncertainties regarding recoverability. See Note 7 of
Notes to Consolidated Financial Statements.





                                       24
<PAGE>   9

MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

Recent Events

In January 2000, we acquired NetZip, Inc. NetZip is a leading developer and
provider of Internet download management and utility software. As a result of
the acquisition, NetZip became a wholly-owned subsidiary of RealNetworks and we
issued approximately 3,418,000 shares (including options to purchase shares) of
common stock in exchange for all of the outstanding shares of NetZip common
stock and options to purchase NetZip common stock. Approximately 1,820,000 of
those shares are subject to repurchase by the Company at a nominal repurchase
price in certain circumstances. The acquisition will be accounted for under the
purchase method of accounting and is valued at approximately $126 million,
including transaction costs, based on the closing price of our common stock on
January 25, 2000. The purchase price excludes approximately $144 million of
RealNetworks' common stock, or approximately 1,820,000 shares, issued to former
stockholders of NetZip which is subject to forfeiture for a period of 30 months
after January 25, 2000.

        In January 2000, we completed a $15.0 million common stock investment in
BackWeb Technologies, Inc., a leading provider of push technology for e-business
solutions. This technology enables companies to deliver multimedia-rich digital
packages, including audio, video, graphics and html.

        In January 2000, we also announced that our board of directors approved
a two-for-one split of our common stock. Shareholders received one additional
share for every share held on the record date of January 28, 2000. This document
reflects the impact of the stock split for all periods presented.

Liquidity and Capital Resources

Since our inception, we have financed our operations primarily through sales of
preferred and common stock and cash from operations. In addition, during 1997 we
entered into a strategic agreement with Microsoft pursuant to which we granted
Microsoft a nonexclusive license to certain technology and related trademarks
for a license fee of $30.0 million.

        Net cash provided by operating activities was $48.2 million, $7.5
million, and $6.7 million in 1999, 1998 and 1997, respectively. Net cash
provided by operating activities in 1999 resulted primarily from net income of
$6.9 million as well as increases in accounts payable and accrued and other
liabilities of $16.2 million and deferred revenue of $17.8 million. Net cash
provided by operating activities in 1998 resulted primarily from a decrease in
license fee receivable of $10.0 million, partially offset by a net loss of $20.0
million, which was offset by a noncash acquisition charge of $8.7 million. Net
cash provided by operating activities in 1997 was primarily attributable to an
increase of $29.2 million in deferred revenue, related primarily to the
Microsoft license agreement, partially offset by a net loss of $15.1 million, an
increase of $0.8 million in trade accounts receivable and an increase in license
fee receivable of $10.0 million.

        Net cash used in investing activities of $179.7 million, $25.5 million,
and $31.2 million in 1999, 1998 and 1997, respectively, was primarily related to
net increases in short-term investments and purchases of equipment and leasehold
improvements. Purchases of equipment and leasehold improvements have primarily
related to supporting the increased number of employees.

        Net cash provided by financing activities of $240.7 million in 1999
primarily consisted of net proceeds from the sale of common stock and from the
exercise of stock options. Net cash provided by financing activities of $6.5
million in 1998 primarily consisted of proceeds from the exercise of stock
options and warrants. Net cash provided by financing activities of $71.9 million
in 1997 was primarily from net proceeds from sales of preferred stock and net
proceeds from the sale of common stock associated with our initial public
offering.

        As of December 31, 1999, we had $358.3 million of cash and cash
equivalents, short-term investments and restricted cash equivalents. As of
December 31, 1999, our principal commitments consisted of a $1.0 million note
payable and obligations outstanding under operating leases.

        During 1998, we entered into a lease agreement for our current corporate
headquarters. The lease commenced on April 1, 1999 and expires in April 2011,
with an option to renew the lease for either a three or ten-year period. We are
funding the tenant improvements for our headquarters.

        We do not hold derivative financial instruments or equity securities in
our short-term investment portfolio. Our cash equivalents and short-term
investments consist of high quality securities, as specified in our investment
policy guidelines. The policy limits the amount of credit exposure to any one
issue or issuer to a maximum of 5% of the total portfolio and requires that all
investments mature in two years or less, with the average maturity being one
year or less. These securities are subject to interest rate risk and will
decrease in value if interest rates increase.


                                       25
<PAGE>   10

MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

Because we have historically held our fixed income investments until maturity,
we would not expect our operating results or cash flows to be significantly
affected by a sudden change in market interest rates on our securities
portfolio.

        We conduct our operations in eight primary functional currencies: the
United States dollar, the Japanese yen, the British pound, the French franc, the
Euro, the Mexican peso, the Brazilian real and the German mark. Historically,
neither fluctuations in foreign exchange rates nor changes in foreign economic
conditions have had a significant impact on our financial condition or results
of operations. We currently do not hedge our foreign currency exposures and are
therefore subject to the risk of exchange rates. We invoice our international
customers primarily in U.S. dollars, except in Japan, where we invoice our
customers primarily in yen. We are exposed to foreign exchange rate fluctuations
as the financial results of foreign subsidiaries are translated into U.S.
dollars in consolidation. Our exposure to foreign exchange rate fluctuations
also arises from intercompany payables and receivables to and from our foreign
subsidiaries. Foreign exchange rate fluctuations did not have a material impact
on our financial results in 1999 and 1998.

        On January 1, 1999, the participating member countries of the European
Union converted to a common currency, the Euro. On that same date they
established fixed conversion rates between their existing sovereign currencies
and the Euro. Even though legacy currencies are scheduled to remain legal tender
in the participating countries as denominations of the Euro until January 1,
2002, the participating countries will no longer be able to direct independent
interest rates for the legacy currencies. The authority to set monetary policy
will now reside with the new European Central Bank. We do not anticipate any
material impact from the Euro conversion on our financial information systems,
which currently accommodate multiple currencies. Due to numerous uncertainties,
we cannot reasonably estimate the effect that the Euro conversion issue will
have on our pricing or market strategies or the impact, if any, it will have on
our financial condition and results of operations.

        Since our inception, we have significantly increased our operating
expenses. We currently anticipate that we will continue to experience
significant growth in our operating expenses for the foreseeable future and that
our operating expenses will be a material use of our cash resources. We believe
that our current cash, cash equivalents and short-term investments will be
sufficient to meet our anticipated cash needs for working capital and capital
expenditures for at least the next 12 months.

Year 2000 Compliance

The "Year 2000" problem exists because many existing computer programs use only
the last two digits to refer to a year. As a result, date-sensitive computer
programs may not be able to distinguish whether a two-digit date designated as
"00" refers to 1900 or 2000. This problem could cause system failures or the
creation of wrong information and disrupt our operations.

        We developed a phased plan to achieve Year 2000 compliance for our
internal processing and operational systems and the current versions of our
software products.

        We have publicly made Year 2000 readiness disclosures stating that the
current versions of our products are "Year 2000 compliant." "Year 2000
compliant" means that software products and systems are able to function
properly before, during and after the year 2000 without loss of functionality
due to date changes. This assurance assumes that:

- -       our products are configured and used in accordance with the related
        documentation;

- -       the underlying operating system of the host machine for our products and
        any other software used with or in such host machine are also Year 2000
        compliant; and

- -       all other products, whether hardware, software, or firmware, used with
        one of our products properly exchange data with it.


        To date, we have not experienced any material adverse affects with
respect to our products, material services and supplies from third parties on
which we rely, or our internal systems as a result of the Year 2000 problem. We
will continue to monitor the operation of our products and internal systems as
well as the services and supplies we receive from third parties, to identify any
Year 2000 effects that occur in the future.




                                       26
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MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

Microsoft Relationship

In June 1997, we entered into a strategic agreement with Microsoft pursuant to
which we granted Microsoft a nonexclusive license to certain substantial
elements of the source code of our RealAudio/RealVideo Version 4.0 technology
and related RealNetworks trademarks for a license fee of $30.0 million. We are
recognizing revenue related to the agreement ratably over the three-year term of
our ongoing obligations. Microsoft may sublicense its rights to the licensed
source code to third parties under certain conditions without further
compensation to RealNetworks. Under certain conditions, if we license our source
code to a third party, the agreement provides for a partial refund of the
license fee paid by Microsoft, based on a declining scale over the three-year
term of the agreement.

FACTORS THAT MAY AFFECT OUR BUSINESS, FUTURE OPERATING RESULTS AND FINANCIAL
CONDITION

In addition to reviewing other information in this Annual Report, the following
factors should be considered in evaluating us and our business before purchasing
shares of our common stock.

WE HAVE A LIMITED OPERATING HISTORY, WHICH MAKES IT DIFFICULT TO EVALUATE OUR
BUSINESS

We were incorporated in February 1994 and have a limited operating history. We
have limited financial results on which you can assess our future success. Our
prospects must be considered in light of the risks, expenses and difficulties
frequently encountered by growing companies in new and rapidly evolving markets,
such as streaming media software, media delivery systems and electronic
commerce.

To address the risks and uncertainties we face, we must:

- -       establish and maintain broad market acceptance of our products and
        services and convert that acceptance into direct and indirect sources of
        revenues;

- -       maintain and enhance our brand name;

- -       continue to timely and successfully develop new products, product
        features and services and increase the functionality and features of
        existing products;

- -       successfully respond to competition from Microsoft and others; and

- -       develop and maintain strategic relationships to enhance the
        distribution, features and utility of our products and services.

        Our business strategy may be unsuccessful and we may be unable to
address the risks we face in a cost-effective manner, if at all. Our inability
to successfully address these risks will harm our business.

WE HAVE A HISTORY OF LOSSES AND MAY NOT MAINTAIN PROFITABILITY

We have incurred significant losses since our inception and we may never sustain
or increase profitability. As of December 31, 1999, we had an accumulated
deficit of approximately $34.9 million. We devote significant resources to
developing, enhancing, selling and marketing our products and services. As a
result, we will need to generate significant revenues to maintain profitability.
While we had net income in 1999, we may not continue our historical growth or
generate sufficient revenues to sustain or increase profitability on a quarterly
or annual basis in the future.

OUR OPERATING RESULTS ARE LIKELY TO FLUCTUATE SIGNIFICANTLY

As a result of our limited operating history and the rapidly changing nature of
the markets in which we compete, our quarterly and annual revenues and operating
results are likely to fluctuate from period to period. These fluctuations may be
caused by a number of factors, many of which are beyond our control. These
factors include the following, as well as others discussed elsewhere in this
section:





                                       27
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MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

- -       how and when we introduce new products and services and enhance our
        existing products and services;

- -       our ability to retain existing customers, attract new customers and
        satisfy our customers' demands;

- -       the timing and success of our brand-building and marketing campaigns;

- -       our ability to establish and maintain strategic relationships;

- -       our ability to attract, train and retain key personnel;

- -       the demand for Internet advertising and sponsorships;

- -       the emergence and success of new and existing competition;

- -       varying operating costs and capital expenditures related to the
        expansion of our business operations and infrastructure, domestically
        and internationally, including the hiring of new employees;

- -       technical difficulties with our products, system downtime, system
        failures or interruptions in Internet access;

- -       costs and effects related to the acquisition of businesses or technology
        and related integration; and

- -       costs of litigation and intellectual property protection.

        In addition, because the market for our products and services is
relatively new and rapidly changing, it is difficult to predict future financial
results. Our research and development and sales and marketing efforts, and
business expenditures generally, are partially based on predictions regarding
certain developments for media delivery. To the extent that these predictions
prove inaccurate, our revenues and operating expenses may fluctuate.

        For these reasons, you should not rely on period-to-period comparisons
of our financial results as indications of future results. Our future operating
results could fall below the expectations of public market analysts or investors
and significantly reduce the market price of our common stock. Fluctuations in
our operating results will likely increase the volatility of our stock price.

WE MAY BE UNABLE TO SUCCESSFULLY COMPETE WITH MICROSOFT AND OTHER COMPANIES IN
THE MEDIA DELIVERY MARKET

The market for software and services for media delivery over the Internet is
relatively new, constantly changing and intensely competitive. As media delivery
evolves into a central component of the Internet experience, more companies are
entering the market for, and expending increasing resources to develop, media
delivery software and services. We expect that competition will continue to
intensify. Negative competitive developments could hurt our business and the
trading price of our stock.

        Many of our current and potential competitors have longer operating
histories, greater name recognition, more employees and significantly greater
financial, technical, marketing, public relations and distribution resources
than we do. In addition, new competitors with potentially unique or more
desirable products or services are entering  the market all the time. The
competitive environment may require us to make changes in our products, pricing,
licensing, services or marketing to maintain and extend our current brand and
technology franchise. Price concessions or the emergence of other pricing or
distribution strategies of competitors may diminish our revenues, impact our
margins or lead to a reduction in our market share, any of which will harm our
business.

        We believe that the primary competitive factors in the media delivery
market include:

- -       the quality and reliability of the overall media delivery solution;

- -       access to distribution channels necessary to achieve broad distribution
        and use of products;

- -       the availability of content for delivery over the Internet and access to
        necessary intellectual property rights;

- -       the ability to license or develop and support secure formats for digital
        media delivery, particularly music and video;

- -       the ability to license and support popular and emerging media formats
        for digital media delivery, particularly music and video, in a market
        where competitors may control the intellectual property rights for these
        formats;

- -       the size of the active audience for streaming and digital media and its
        appeal to content providers and advertisers;

- -       features for creating, editing and adapting content for the Internet;

- -       ease of use and interactive user features in products;

- -       ease of finding and accessing content over the Internet;




                                       28
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MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

- -       scalability of streaming media and media delivery technology and cost
        per user;

- -       pricing and licensing terms;

- -       compatibility with new and existing media formats;

- -       compatibility with the user's existing network components and software
        systems; and

- -       challenges caused by bandwidth constraints and other limitations of the
        Internet infrastructure.

        Our failure to adequately address any of the above factors could harm
our business strategy and operating results.

        Microsoft is a principal competitor in the development and distribution
of streaming media and media distribution technology. Microsoft currently
competes with us in the market for streaming media server and player software
and has announced its intent to compete in the market for digital distribution
of media. Microsoft's commitment to and presence in the media delivery industry
has increased and Microsoft will continue to increase competitive pressure in
the overall market for streaming media and media distribution.

        Microsoft distributes its competing streaming media server and tools
products by bundling them with its Windows NT servers at no additional charge
and by making them available for download from its website for free. While we
also provide free downloads of certain of our products, including players,
servers and tools, Microsoft's practices have caused, and may continue to cause,
pricing pressure on our products. These practices have led in some cases, and
could continue to lead to, longer sales cycles, decreased sales, loss of
existing customers and reduced market share. In addition, we believe that
Microsoft has used and may continue to use its monopoly position in the computer
industry and its financial resources to secure preferential or exclusive
distribution and bundling contracts for its streaming media products with third
parties such as Internet service providers (ISPs), online service providers,
content providers, entertainment companies, media companies, broadcasters, value
added resellers (VARs) and original equipment manufacturers (OEMs), including
third parties with whom we have relationships. In addition, Microsoft has
invested significant sums of money in certain of our current and potential
customers, and we expect this trend to continue, which may cause such customers
to stop using or reduce their use of our products and services. Such
arrangements, together with Microsoft's aggressive marketing of Windows NT and
of its streaming media products, may reduce our share of the streaming media
market.

        Microsoft's Windows Media Player competes with our RealPlayer products.
The Windows Media Player is available for download from Microsoft's website for
free, and is bundled by Microsoft with its Windows 98 operating system and with
its Web browser, Internet Explorer. In addition, Microsoft has bundled certain
audio capabilities into a radio toolkit for Internet Explorer 5.0, its latest
Web browser. Internet Explorer 5.0 includes Web Events, which provides links to
multimedia content on the Internet, especially content in Microsoft's streaming
or digital media formats. We expect the Windows Media Player to be bundled with
new versions of Windows to be released this year. We expect that by leveraging
its monopoly position in operating systems and tying streaming or digital media
into its operating system and its browser, Microsoft will distribute
substantially more copies of the Windows Media Player in the future than it has
in the past and may be able to attract more users to its streaming or digital
media products. Currently, our RealPlayer has a high degree of market
penetration: we have over 95 million unique registered users and estimate that
more than 85% of all streaming media Web pages use our technology. Our market
position will be difficult to sustain, particularly in light of Microsoft's
efforts and dominant position in operating systems. In addition, Microsoft has
invested in certain digital distribution technologies that compete with
RealJukebox, such as the MusicMatch Jukebox. Microsoft bundles the MusicMatch
Jukebox with the Microsoft Windows 98 Second Edition operating system. The
MusicMatch Jukebox supports the Windows Media format, but not RealSystem G2
formats. We also expect Microsoft to develop its own jukebox product or bundle
jukebox capabilities into the Windows Media Player. Microsoft also supports and
promotes other third party products competitive to our products. We expect
Microsoft and other competitors to devote significantly greater resources to
product development in the jukebox and digital media categories. In addition, it
may be difficult or impossible for us to license the Windows Media formats and
other popular third party codec technology for use in our RealPlayer and
RealJukebox products on terms equivalent to those offered to our competitors who
do support the Windows Media format, which may harm the demand for and market
for the RealPlayer and RealJukebox products.

        In addition, Microsoft competes with us to attract broadcasters of
high quality or popular content to promote and deliver such content in
Microsoft's formats, in some cases on an exclusive or preferential basis. We
believe that Microsoft's commitment to and presence in the media delivery
industry has increased and that Microsoft will continue to increase competitive
pressure in the overall market for streaming media and media distribution.

        In addition to Microsoft, we face increasing competition from other
companies that are developing and marketing streaming media products. Apple
Computer offers the QuickTime streaming media technology, including a free





                                       29
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MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

        media player and a free streaming media server, and has made available
free source code to the server under the conditions of Apple Computer's end user
license agreement. We expect that Apple Computer will devote more resources to
developing and marketing streaming media systems, and will seek to compete more
vigorously with us in the marketplace. Other competitors include, but are not
limited to, Cisco Systems/Precept Software, PictureTel/Starlight Networks and
Oracle Corporation. Companies such as AOL and Yahoo! and many smaller
competitors offer various products that compete with other player and jukebox
products. As more companies enter the market with products that compete with our
servers, players and tools, the competitive landscape could change rapidly to
our disadvantage.

        We do not believe that clear standards have emerged with respect to
non-PC wireless and cable-based systems. Likewise, no one company has gained a
dominant position in the mobile device market. However, certain products and
services in these markets support our technology, and certain support our
competitors' technology, especially Microsoft, which can use its monopoly
position in the operating system business and other financial resources to gain
access to these markets, potentially to the exclusion of us. Other companies'
products and services or new standards may emerge in any of these areas, which
could reduce demand for our products or render them obsolete.

        In addition, our streaming media and media delivery products face
competition from "fast download" media delivery technologies such as AVI,
QuickTime and MP3. Other fast download or non-streaming IP-based content
distribution methods are likely to emerge and could compete with our products
and services, which could harm our business.

WE MAY BE UNABLE TO SUCCESSFULLY COMPETE IN OTHER PARTS OF OUR BUSINESS
        Media Hosting. Our media hosting service, the Real Broadcast Network,
competes with a variety of companies that provide streaming media hosting
services. These companies include Yahoo! Broadcast Services (formerly
Broadcast.com), Akamai/Intervu and emerging broadcast networks such as CMGI's
Magnitude Network, Enron Communications, GlobalMedia and Microcast. We may not
establish or sustain our competitive position in this market segment. Some media
hosting competitors are also customers on whom we rely to help drive product
download traffic to our website through their broadcast events. We also sell
servers and tools to companies that compete with Real Broadcast Network. As our
relationship becomes more competitive, such companies may choose to purchase
less or more of our products or services. Microsoft does not currently offer its
own media hosting services, but it does own investments in competitive hosting
services and it encourages customers who use Microsoft technology to use hosting
services that compete with Real Broadcast Network.

        Website Destinations, Content and Advertising. While Internet
advertising revenues across the industry continue to grow, the number of
websites competing for advertising revenues is also growing. Our websites,
including Real.com, RealNetworks.com, Film.com and LiveConcerts.com, compete for
user traffic and Internet advertising revenues with a wide variety of websites,
Internet portals and ISPs. In particular, aggregators of audio, video and other
media, such as Yahoo! Broadcast Services and Microsoft's Web Events, compete
with our RealGuide. We also compete with traditional media such as television,
radio and print for a share of advertisers' total advertising budgets. Our
advertising sales force and infrastructure are still in early stages of
development relative to those of our competitors. We cannot be certain that
advertisers will place advertising with us or that revenues derived from such
advertising will be meaningful. If we lose advertising customers, fail to
attract new customers, are forced to reduce advertising rates or otherwise
modify our rate structure to retain or attract customers, or if we lose website
traffic, our business could be harmed.

        Electronic Commerce. The electronic commerce features of our websites
compete with a variety of other websites for consumer traffic. To compete
successfully in the electronic commerce market, we must attract sufficient
traffic to our websites by offering high-quality, competitively priced,
desirable merchandise in a compelling, easy-to-purchase format. In addition, we
must successfully leverage our existing user base to develop the market for our
products and services. We may not compete successfully in the growing and
rapidly changing market for electronic commerce. Our failure to do so could harm
our business.

Increased competition may result in price reductions, reduced margins, loss of
customers, and a change in our business and marketing strategies, any of which
could harm our business.





                                       30
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MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

WE MAY NOT BE SUCCESSFUL IN THE MARKET FOR DOWNLOADABLE MEDIA AND LOCAL MEDIA
DELIVERY

In May 1999, we announced the RealSystem MP, a digital music architecture
enabling integration with a wide range of Internet services and hardware
devices. In May 1999, we released RealJukebox, our client software based on the
RealSystem MP. These products represent an extension of our business into
downloadable media and local media delivery, which is a substantial evolution
from our historical focus on streaming media products and services. We do not
yet know whether there is a sustainable market for products such as RealSystem
MP and RealJukebox. Even if that market exists, we may be unable to develop a
revenue model or sufficient demand to take advantage of the market opportunity.

        While over 25 million copies of RealJukebox have been downloaded since
its beta release on May 3, 1999, and over 250,000 copies of RealJukebox Plus
have been sold since its introduction in September 1999, it is too soon to
determine if RealJukebox will be widely received in the marketplace. There are
now a number of competitive products on the market that offer certain of the
features that RealJukebox offers. These products include WinAmp Player,
MusicMatch Jukebox, Liquid Audio Player and a2b Player. In addition, given the
size and importance of the general market for music distribution, competitors
will likely release products that directly compete with RealJukebox, which could
harm our business. Even if RealJukebox achieves widespread market acceptance, it
may not achieve a high level of use, which would lead to a low rate of upgrade
sales and electronic commerce opportunities. Our inability to achieve widespread
acceptance for RealSystem MP and RealJukebox or to create new revenue streams
from new market segments could harm our business.

        RealJukebox supports a variety of audio formats, including RealAudio G2,
MP3, Liquid Audio, Mjuice, Windows Media Audio, IBM's EMMS, and a2b. However,
technical formats and consumer preferences evolve very rapidly, and we may be
unable to adequately address consumer preferences or fulfill the market demand
to the extent it exists.

        We have had long-term relationships with recording companies, including
major record labels, many of which offer their streaming content in our formats.
However, recording companies, including those with whom we have a relationship,
may be uncomfortable with some features of RealJukebox. As a result, some record
companies may decide to withhold content from RealJukebox, or refrain from or
delay participating in promotional opportunities with respect to RealJukebox.

        RealJukebox is intended to allow users of the product to acquire,
record, play back and manage music for their personal use. It is possible for a
user of RealJukebox to elect not to use the copyright-protection features it
contains and then violate the intellectual property rights of artists and
recording companies by engaging in an unauthorized distribution of music. The
laws governing the recording, distribution and performance of digital music are
new and largely untested. While we believe we have developed RealJukebox to
comply with U.S. copyright laws, a court may find us in violation of these laws.
Similar action or other litigation in the United States or abroad directed at us
could harm our business, even if such litigation were entirely without merit. In
addition, we may be required to pay royalties associated with the digital
distribution and performance of music, which could adversely impact our
financial results.

WE MAY NOT SUCCESSFULLY DEVELOP NEW PRODUCTS AND SERVICES

Our growth depends on our ability to continue to develop leading edge media
delivery and digital distribution products and services. Our business and
operating results would be harmed if we fail to develop products and services
that achieve widespread market acceptance or that fail to generate significant
revenues to offset development costs. We may not timely and successfully
identify, develop and market new product and service opportunities. If we
introduce new products and services, they may not attain broad market acceptance
or contribute meaningfully to our revenues or profitability.

        Because the markets for our products and services are rapidly changing,
we must develop new offerings quickly. We have experienced development delays
and cost overruns in our development efforts in the past and we may encounter
such problems in the future. Delays and cost overruns could affect our ability
to respond to technolog-





                                       31
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MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

ical changes, evolving industry standards, competitive developments or customer
requirements. Our products also may contain undetected errors that could cause
increased development costs, loss of revenues, adverse publicity, reduced market
acceptance of the products or lawsuits by customers.

POTENTIAL ACQUISITIONS INVOLVE RISKS WE MAY NOT ADEQUATELY ADDRESS

The failure to adequately address the financial and operational risks raised by
acquisitions of technology and businesses could harm our business. We have
acquired complementary technologies and businesses in the past, and intend to do
so in the future. Financial risks related to acquisitions include:

- -       potentially dilutive issuances of equity securities;

- -       use of cash resources;

- -       the incurrence of additional debt and contingent liabilities;

- -       large write-offs; and

- -       amortization expenses related to goodwill and other intangible assets.

        Acquisitions also involve operational risks, including:

- -       difficulties in assimilating the operations, products, technology,
        information systems and personnel of the acquired company;

- -       diversion of management's attention from other business concerns;

- -       impairment of relationships with our employees, affiliates, advertisers
        and content providers;

- -       inability to maintain uniform standards, controls, procedures and
        policies;

- -       the assumption of known and unknown liabilities of the acquired company;

- -       entrance into markets in which we have no direct prior experience; and

- -       loss of key employees of the acquired company.

        In August 1999, we acquired Xing Technology Corporation, an MP3 software
developer, in a transaction that was accounted for as a pooling of interests. We
may not be able to account for future acquisitions as a pooling of interests,
which could result in the future incurrence of substantial expenses relating to
the amortization of goodwill. In January 2000, we acquired NetZip, Inc., a
developer and marketer of download management software, in a transaction that
was accounted for using the purchase method of accounting. The NetZip
transaction poses particular integration risks because NetZip has been based in
Atlanta, Georgia, and we plan to relocate its operations to Seattle, Washington.
We may not adequately integrate these or any future acquisitions.

WE RELY ON CONTENT PROVIDED BY THIRD PARTIES TO INCREASE MARKET ACCEPTANCE OF
OUR PRODUCTS

If third parties do not develop or offer compelling content to be delivered over
the Internet, our business will be harmed and our products may not achieve or
sustain broad market acceptance. We rely on third-party content providers, such
as radio and television stations, record labels, media companies, websites and
other companies, to develop and offer content in our formats that can be
delivered using our server products and played back using our player products.
While we have a number of short-term agreements with third parties to provide
content from their websites in our formats, most third parties are not obligated
to develop or offer content using our technology. In addition, some third
parties have entered into and may in the future enter into agreements with our
competitors, principally Microsoft, to develop or offer all or a substantial
portion of their content in our competitors' formats. Microsoft has more
resources to secure preferential and even exclusive relationships with content
providers. There could be less demand for and use of our products if Microsoft
or another competitor were to secure preferential or exclusive relationships
with the leading broadcasters, record companies or websites. We cannot guarantee
that third-party content providers will continue to rely on our technology or
offer compelling content in our formats to encourage and sustain broad market
acceptance of our products. Their failure to do so would harm our business.

        As we move into the market for digital distribution of media and local
media playback, our success depends on the availability of third-party content,
especially music, that users of our RealJukebox product can lawfully and easily
access, record and play back. Our product may not achieve or sustain market
acceptance if third parties are





                                       32
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MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

REALNETWORKS, Inc. and Subsidiaries

unwilling to offer their content for free download or purchase by users of
RealJukebox. Current concerns regarding the secure distribution of music over
the Internet are causing content owners to delay or refuse to make content
available for distribution. Competitors could secure exclusive distribution
relationships with such content providers, which would harm our business.


THE RATE STRUCTURE OF SOME OF OUR ADVERTISING AND SPONSORSHIP ARRANGEMENTS
SUBJECTS US TO FINANCIAL RISK.

We generate advertising revenues in part through sponsored services and
placements by third parties in our products and on our websites, in addition to
banner advertising. We may receive sponsorship fees or a portion of transaction
revenues in return for minimum levels of user impressions to be provided by us.
These arrangements expose us to potentially significant financial risks in the
event our usage levels decrease, including the following:

- -       the fees we are entitled to receive may be adjusted downwards;

- -       we may be required to "make good" on our obligations by providing
        alternative services;

- -       the sponsors may not renew the agreements or may renew at lower rates;
        and

- -       the arrangements may not generate anticipated levels of shared
        transaction revenues, or sponsors may default on the payment commitments
        in such agreements.

        Accordingly, any leveling off or decrease of our user base or the
failure to generate anticipated levels of shared transaction revenues could
result in a meaningful decrease in our revenue levels.

WE DEPEND ON KEY PERSONNEL WHO MAY NOT CONTINUE TO WORK FOR US

Our success substantially depends on the continued employment of our executive
officers and key employees, particularly Robert Glaser, our chairman of the
board and chief executive officer. The loss of the services of Mr. Glaser or any
of our other executive officers or key employees could harm our business. Each
of these individuals has acquired specialized knowledge and skills with respect
to RealNetworks and its operations. As a result, if any of these individuals
were to leave RealNetworks, we could face substantial difficulty in hiring
qualified successors and could experience a loss in productivity while any such
successor obtains the necessary training and experience. Several of our
personnel have reached or will soon reach the five-year anniversary of their
RealNetworks hiring date and, as a result, will have become or will shortly
become fully vested in their initial stock option grants. While management
personnel are typically granted additional stock options, which will usually
vest over a period of five years, subsequent to their hire date to provide
additional incentive to remain at RealNetworks, the initial option grant is
typically the largest and an employee may be more likely to leave our employ
upon completion of the vesting period for the initial option grant. None of our
executive officers has a contract that guarantees employment. Other than the $2
million insurance policy on the life of Mr. Glaser, we do not maintain "key
person" life insurance policies. If we do not succeed in retaining and
motivating existing personnel, our business could be harmed.

OUR FAILURE TO ATTRACT, TRAIN OR RETAIN HIGHLY QUALIFIED PERSONNEL COULD HARM
OUR BUSINESS

Our success also depends on our ability to attract, train and retain qualified
personnel, specifically those with management and product development skills. In
particular, we must hire additional skilled software engineers to further our
research and development efforts. At times, we have experienced difficulties in
hiring personnel with the right training or experience, particularly in
technical areas. Competition for qualified personnel is intense, particularly in
high-technology centers such as the Pacific Northwest, where our corporate
headquarters are located. In making employment decisions, particularly in the
Internet and high-technology industries, job candidates often consider the value
of stock options they may receive in connection with their employment. As a
result of recent volatility in our stock price, we may be disadvantaged in
competing with companies that have not experienced similar volatility or that
have not yet sold their stock publicly. If we do not succeed in attracting new
personnel or retaining and motivating our current personnel, our business could
be harmed.





                                       33
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MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

REALNETWORKS, Inc. and Subsidiaries

WE MAY NOT SUCCESSFULLY MANAGE OUR GROWTH

We cannot successfully implement our business model if we fail to manage our
growth. We have rapidly and significantly expanded our operations domestically
and internationally and anticipate further expansion to take advantage of market
opportunities. We have increased the number of our full- time employees from 325
on January 1, 1998 to 648 on December 31, 1999. Managing this substantial
expansion has placed a significant strain on our management, operational and
financial resources. If our growth continues, we will need to continue to
improve our financial and managerial control and reporting systems and
procedures.

        We are in the process of implementing new management information
software systems. This will affect many aspects of our business, including our
accounting, operations, electronic commerce, customer service, purchasing, sales
and marketing functions. The purchase, implementation and testing of these
systems have resulted, and will result, in significant capital expenditures and
could disrupt our day-to-day operations. If these systems are not implemented as
expected, our ability to provide products and services to our customers on a
timely basis will suffer and delays in the recording and reporting of our
operating results could occur.

THE GROWTH OF OUR BUSINESS DEPENDS ON THE INCREASED USE OF THE INTERNET FOR
COMMUNICATIONS, ELECTRONIC COMMERCE AND ADVERTISING

The growth of our business depends on the continued growth of the Internet as a
medium for communications, electronic commerce and advertising. Our business
will be harmed if Internet usage does not continue to grow, particularly as a
source of media information and entertainment and as a vehicle for commerce in
goods and services. Our success also depends on the efforts of third parties to
develop the infrastructure and complementary products and services necessary to
maintain and expand the Internet as a viable commercial medium. The Internet may
not be accepted as a viable commercial medium for broadcasting multimedia
content or media delivery for a number of reasons, including:

- -       potentially inadequate development of the necessary infrastructure to
        accommodate growth in the number of users and Internet traffic;

- -       lack of acceptance of the Internet as a medium for distributing
        streaming media content or for media delivery;

- -       unavailability of compelling multimedia content;

- -       inadequate commercial support for Web-based advertising; and

- -       delays in the development or adoption of new technological standards and
        protocols or increased governmental regulation, which could inhibit the
        growth and use of the Internet.

        In addition, we believe that other Internet-related issues, such as
security, reliability, cost, ease of use and quality of service, remain largely
unresolved and may affect the amount of business that is conducted over the
Internet.

        If Internet usage grows, the Internet infrastructure may not be able to
support the demands placed on it by such growth, specifically the demands of
delivering high-quality media content. As a result, its performance and
reliability may decline. In addition, websites have experienced interruptions in
service as a result of outages and other delays occurring throughout the
Internet network infrastructure. If these outages or delays occur frequently in
the future, Internet usage, as well as the usage of our products, services and
websites, could grow more slowly or decline.





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MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

CHANGES IN NETWORK INFRASTRUCTURE, TRANSMISSION METHODS AND BROADBAND
TECHNOLOGIES POSE RISKS TO OUR BUSINESS

We believe that increased Internet use may depend on the availability of greater
bandwidth or data transmission speeds (also known as broadband transmission). If
broadband access becomes widely available, we believe it presents both a
substantial opportunity and a significant business challenge for us. Internet
access through cable television set-top boxes, digital subscriber lines or
wireless connections could dramatically reduce the demand for our products and
services by utilizing alternate technology that more efficiently transmits data.
This could harm our business as currently conducted.

        Development of products and services for a broadband transmission
infrastructure involves a number of additional risks, including:

- -       changes in content delivery methods and protocols;

- -       the availability of compelling content that takes advantage of broadband
        access and helps drive market acceptance of our products and services;

- -       the emergence of new competitors, such as traditional broadcast and
        cable television companies, which have significant control over access
        to content, substantial resources and established relationships with
        media providers;

- -       the development of relationships by our current competitors with
        companies that have significant access to or control over the broadband
        transmission infrastructure or content;

- -       the need to establish new relationships with non-PC based providers of
        broadband access, such as providers of television set-top boxes and
        cable television, some of which may compete with us; and

- -       the general risks of new product and service development, including the
        challenges to develop error-free products and enhancements, develop
        compelling services and achieve market acceptance for these products and
        services.

        We depend on the efforts of third parties to develop and provide a
successful infrastructure for broadband transmission. Even if broadband access
becomes widely available, heavy use of the Internet may negatively impact the
quality of media delivered through broadband connections. If these third parties
experience delays or difficulties establishing a widespread broadband
transmission infrastructure or if heavy usage limits the broadband experience,
the release of our broadband products and services could be delayed. Even if a
broadband transmission infrastructure is developed for widespread use, our
products and services may not achieve market acceptance or generate sufficient
revenues to offset our development costs.

WE COULD LOSE STRATEGIC RELATIONSHIPS THAT ARE ESSENTIAL TO OUR BUSINESS

The loss of certain current strategic relationships or key licensing
arrangements, the inability to find other strategic partners or the failure of
our existing relationships to achieve meaningful positive results for us could
harm our business. We rely in part on strategic relationships to help us:

- -       increase adoption of our products through distribution arrangements;

- -       increase the amount and availability of compelling media content on the
        Internet to help boost demand for our products and services;

- -       enhance our brand;

- -       expand the range of commercial activities based on our technology;

- -       expand the distribution of our streaming media content without a
        degradation in fidelity; and

- -       increase the performance and utility of our products and services.

        We would be unable to accomplish many of these goals without the
assistance of third parties. We anticipate that the efforts of our strategic
partners will become more important as the multimedia experience over the
Internet matures. For example, we may become more reliant on strategic partners
to provide multimedia content, provide more secure and easy-to-use electronic
commerce solutions and build out the necessary infrastructure for media
delivery. We may not be successful in forming strategic relationships. In
addition, the efforts of our strategic partners may be unsuccessful.
Furthermore, these strategic relationships may be terminated before we realize
any benefit.





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MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

OUR INDUSTRY IS EXPERIENCING CONSOLIDATION THAT MAY INTENSIFY COMPETITION

The Internet industry has recently experienced substantial consolidation and a
proliferation of strategic transactions. We expect this consolidation and
strategic partnering to continue. Acquisitions or strategic relationships could
harm us in a number of ways. For example:

- -       competitors could acquire or enter into relationships with companies
        with which we have strategic relationships and discontinue our
        relationship, resulting in the loss of distribution opportunities for
        our products and services or the loss of certain enhancements or
        value-added features to our products and services;

- -       competitors could obtain exclusive access to desirable multimedia
        content and prevent that content from being available in our formats,
        thus decreasing the use of our products and services to distribute and
        experience the content that audiences most desire, and hurting our
        ability to attract advertisers to our websites and product offerings;

- -       a competitor could be acquired by a party with significant resources and
        experience that could increase the ability of the competitor to compete
        with our products and services; and

- -       other companies with related interests could combine to form new,
        formidable competition, which could preclude us from obtaining access to
        certain markets or content, or which could dramatically change the
        market for our products and services.

        Announcements and consolidations that could affect our business include:

- -       Microsoft's strategic investments in broadband initiatives, including
        its $5 billion investment in AT&T;

- -       AT&T's acquisition of TCI and its proposed acquisition of MediaOne
        Communications;

- -       At Home's acquisition of Excite;

- -       Yahoo!'s acquisitions of Broadcast.com and GeoCities;

- -       The Walt Disney Company's combination of its Internet assets with, and
        acquisition of a majority ownership of, Infoseek, to create a single
        business called Go.com;

- -       NBC's merger of its Internet assets with XOOM.com, Inc. and Snap.com, a
        subsidiary of CNET;

- -       AOL's recent announcement that it intends to acquire Time-Warner, and
        Time-Warner's announcement that it intends to form a joint venture with
        EMI Music; and

- -       Akamai's recent announcement of its planned acquisition of Intervu.

OUR BUSINESS WILL SUFFER IF OUR SYSTEMS FAIL OR BECOME UNAVAILABLE

A reduction in the performance, reliability and availability of our websites and
network infrastructure will harm our ability to distribute our products and
services to our users, as well as our reputation and ability to attract and
retain users, customers, advertisers and content providers. Our revenues depend
in large part on the number of users that download our products from our
websites and access the content services on our websites. Our systems and
operations are susceptible to, and could be damaged or interrupted by outages
caused by fire, flood, power loss, telecommunications failure, Internet
breakdown, earthquake and similar events. Our systems are also subject to
computer viruses, break-ins, "denial of service" attacks, sabotage, intentional
acts of vandalism and tampering designed to disrupt our computer systems,
websites and network communications. Our computer and communications
infrastructure is located at a single leased facility in Seattle, Washington. We
do not have fully redundant systems or a formal disaster recovery plan, and we
do not carry adequate business interruption insurance to compensate us for
losses that may occur from a system outage.

        Our electronic commerce and digital distribution activities are managed
by sophisticated software and computer systems. We may encounter delays in
developing these systems, and the systems may contain undetected errors that
could cause system failures. Any system error or failure that causes
interruption in availability of products or




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MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

content or an increase in response time could result in a loss of potential or
existing business services customers, users, advertisers or content providers.
If we suffer sustained or repeated interruptions, our products, services and
websites could be less attractive to such entities or individuals and our
business would be harmed.

        A sudden and significant increase in traffic on our websites could
strain the capacity of the software, hardware and telecommunications systems
that we deploy or use. This could lead to slower response times or system
failures. Our operations also depend on receipt of timely feeds from our content
providers, and any failure or delay in the transmission or receipt of such feeds
could disrupt our operations. We depend on Web browsers, ISPs and online service
providers to provide Internet users access to our websites. Many of these
providers have experienced significant outages in the past, and could experience
outages, delays and other difficulties due to system failures unrelated to our
systems. In addition, certain ISPs have temporarily interrupted our website
operations in response to the heavy volume of e-mail transmission we generate
and send to our large user base. These types of interruptions could continue or
increase in the future.

OUR NETWORK IS SUBJECT TO SECURITY RISKS THAT COULD HARM OUR REPUTATION AND
EXPOSE US TO LITIGATION OR LIABILITY

Online commerce and communications depend on the ability to transmit
confidential information securely over public networks. Any compromise of our
ability to transmit confidential information securely, and costs associated with
preventing or eliminating any problems, could harm our business. Online
transmissions are subject to a number of security risks, including:

- -       our own or licensed encryption and authentication technology may be
        compromised, breached or otherwise be insufficient to ensure the
        security of customer information;

- -       we could experience unauthorized access, computer viruses, system
        interference or destruction, "denial of service" attacks and other
        disruptive problems, whether intentional or accidental, that may inhibit
        or prevent access to our websites or use of our products and services;

- -       a third party could circumvent our security measures and misappropriate
        our, our partners' and our customer's proprietary information or
        interrupt operations; and

- -       credit card companies could restrict online credit card transactions.

        The occurrence of any of these or similar events could damage our
reputation and expose us to litigation or liability. In February 2000, many
commercial and governmental websites were the subject of intentional denial of
service attacks designed to disrupt or disable the operation of such websites.
We may also be required to expend significant capital or other resources to
protect against the threat of security breaches or hacker attacks or to
alleviate problems caused by such breaches or attacks.

OUR INTERNATIONAL OPERATIONS INVOLVE RISKS

We operate subsidiaries in Australia, England, France, Germany, Japan, Mexico,
Brazil and Hong Kong, and market and sell products in several other countries.
For the year ended December 31, 1999, approximately 23% of our revenues,
excluding revenues derived from our license agreement with Microsoft, were
derived from international operations.

         We have also entered into joint ventures internationally. A key part of
our strategy is to develop localized products and services in international
markets. To date, we have only limited experience in developing localized
versions of our products and marketing and operating our products and services
internationally and we rely on the efforts and abilities of our foreign business
partners in such activities. International markets we have selected may not
develop at a rate that supports our level of investment. In particular,
international markets typically have been slower in adoption of the Internet as
an advertising and commerce medium. In addition to uncertainty about our ability
to continue to generate revenues from our foreign operations and expand our
international presence, there





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MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

are certain risks inherent in doing business on an international level. We are
subject to the normal risks of doing business internationally, as well as risks
specific to Internet-based companies in foreign markets. These risks include:

- -       delays in the development of the Internet as a broadcast, advertising
        and commerce medium in international markets;

- -       difficulties in managing operations due to distance, language and
        cultural differences, including issues associated with establishing
        management systems infrastructures in individual markets;

- -       unexpected changes in regulatory requirements;

- -       export and import restrictions, including those restricting the use of
        encryption technology;

- -       tariffs and trade barriers and limitations on fund transfers;

- -       difficulties in staffing and managing foreign operations;

- -       longer payment cycles and problems in collecting accounts receivable;

- -       potential adverse tax consequences;

- -       exchange rate fluctuations;

- -       increased risk of piracy and limits on our ability to enforce our
        intellectual property rights; and

- -       other legal and political risks.

        Any of these factors could harm our business. We do not currently hedge
our foreign currency exposures.

WE MAY BE UNABLE TO ADEQUATELY PROTECT OUR PROPRIETARY RIGHTS

Our inability to protect our proprietary rights, and the costs of doing so,
could harm our business. Our success and ability to compete partly depend on the
superiority, uniqueness or value of our technology, including both internally
developed technology and technology licensed from third parties. To protect our
proprietary rights, we rely on a combination of patent, trademark, copyright and
trade secret laws, confidentiality agreements with our employees and third
parties, and protective contractual provisions. Despite our efforts to protect
our proprietary rights, unauthorized parties may copy or infringe aspects of our
technology, products, services or trademarks, or obtain and use information we
regard as proprietary. Our proprietary rights may be especially difficult to
protect in foreign countries, where unrelated third parties may have registered
our domain names and trademarks under their own names in an attempt to prevent
us from using the domain names and trademarks in those countries without paying
them a significant sum of money. This could prevent us from using our valuable
brands in those countries, and reduce the value of our intellectual property. In
addition, others may independently develop technologies that are similar or
superior to ours, which could reduce the value of our intellectual property.

        As of January 31, 2000, we had 29 registered U.S. trademarks or service
marks, and had applications pending for an additional 45 U.S. trademarks. We
also have several unregistered trademarks. In addition, RealNetworks has several
foreign trademark registrations and pending applications. Many of our marks
begin with the word "Real" (such as RealSystem, RealAudio and RealVideo). We
are aware of other companies that use "Real" in their marks alone or in
combination with other words, and we do not expect to be able to prevent all
third-party uses of the word "Real" for all goods and services. In addition, the
laws of some foreign countries do not protect our proprietary rights to the same
extent as do the laws of the United States, and effective patent, copyright,
trademark and trade secret protection may not be available in such
jurisdictions.

        As of January 31, 2000, we had 11 U.S. patents and numerous patent
applications on file relating to various aspects of our technology. We are
preparing additional patent applications on other features of our technology.
Patents with respect to our technology may not be granted and, if granted, may
be challenged or invalidated. Issued patents may not provide us with any
competitive advantages and may be challenged by third parties. In addition,
others could independently develop substantially equivalent intellectual
property.





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MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

        Many of our current and potential competitors dedicate substantially
greater resources to protection and enforcement of their intellectual property
rights, especially patents. If a blocking patent has issued or issues in the
future, we would need to either obtain a license or design around the patent. We
may not be able to obtain such a license on acceptable terms, if at all, or
design around the patent. As with other software products, our products are
susceptible to unauthorized copying and uses that may go undetected, and
policing such unauthorized use is difficult.

        To protect our proprietary rights, we rely on a combination of patent,
trademark, copyright and trade secret laws, confidentiality agreements with our
employees and third parties, and protective contractual provisions. These
efforts to protect our intellectual property rights may not be effective in
preventing misappropriation of our technology, or may not prevent the
development and design by others of products or technologies similar to or
competitive with those we develop.

        Companies in the computer industry have frequently resorted to
litigation regarding intellectual property rights. We may have to litigate to
enforce our intellectual property rights, to protect our trade secrets or to
determine the validity and scope of other parties' proprietary rights. From time
to time, other parties' proprietary rights, including patent rights, have come
to our attention and on several occasions we have received notice of claims of
infringement of other parties' proprietary rights, and we may receive such
notices in the future.

        In August 1998, Venson M. Shaw and Steven M. Shaw filed a lawsuit
against us and co-defendant Broadcast.com in the United States District Court
for the Northern District of Texas - Dallas Division. The plaintiffs allege that
we, individually and in combination with Broadcast.com, infringe on a certain
patent by making, using, selling and/or offering to sell software products and
services directed to media delivery systems for the Internet and corporate
intranets. The plaintiffs seek to enjoin us from the alleged infringing activity
and to recover damages in an amount no less than a reasonable royalty. We
believe the allegations are without merit and intend to vigorously defend
ourselves against these claims. However, litigation is inherently uncertain, and
we may be unable to successfully defend ourselves against this claim.

        From time to time we receive claims and inquiries from third parties
alleging that our internally developed technology or technology we license from
third parties may infringe the third parties' proprietary rights. We are now
investigating several of such pending claims. We could be required to spend
significant amounts of time and money to defend ourselves against such claims.
If any of these claims were to prevail, we could be forced to pay damages,
comply with injunctions, or stop distributing our products while we re-engineer
them or seek licenses to necessary technology, which might not be available on
reasonable terms. We could also be subject to claims for indemnification
resulting from infringement claims made against our customers and strategic
partners, which could increase our defense costs and potential damages. Any of
these events could harm our business.


WE ARE SUBJECT TO RISKS ASSOCIATED WITH GOVERNMENTAL REGULATION AND LEGAL
UNCERTAINTIES

Few existing laws or regulations specifically apply to the Internet, other than
laws and regulations generally applicable to businesses. Certain U.S. export
controls and import controls of other countries, including controls on the use
of encryption technologies, may apply to our products. However, it is likely
that a number of laws and regulations may be adopted in the United States and
other countries with respect to the Internet. These laws may relate to areas
such as content issues (such as obscenity, indecency and defamation), copyright
and other intellectual property rights, encryption, use of key escrow data,
caching of content by server products, electronic authentication or "digital
signatures," personal privacy, advertising, taxation, electronic commerce
liability, e-mail, network and information security and the convergence of
traditional communication services with Internet communications, including the
future availability of broadband transmission capability. Other countries and
political organizations are likely to impose or favor more and different
regulation than that which has been proposed in the United States, thus
furthering the complexity of regulation. In addition, state and local
governments may impose regulations in addition to, inconsistent with, or
stricter than federal regulations. The adoption of such laws or
regulations, and uncertainties associated with their validity and enforcement,
may affect the available distribution channels for and costs associated with our
products and services, and may affect the growth of the Internet. Such laws or
regulations may therefore harm our business.

We do not know for certain how existing laws governing issues such as property
ownership, copyright and other intellectual property issues, taxation, illegal
or obscene content, retransmission of media, and personal privacy and data
protection apply to the Internet. The vast majority of such laws were adopted
before the advent of the Internet





                                       39
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MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

and related technologies and do not address the unique issues associated with
the Internet and related technologies. Most of the laws that relate to the
Internet have not yet been interpreted. Changes to or the interpretation of
these laws could:

- -       limit the growth of the Internet;

- -       create uncertainty in the marketplace that could reduce demand for our
        products and services;

- -       increase our cost of doing business;

- -       expose us to significant liabilities associated with content available
        on our websites or distributed or accessed through our products or
        services, and with our provision of products and services, and with the
        features or performance of our products and websites;

- -       lead to increased product development costs, or otherwise harm our
        business; or

- -       decrease the rate of growth of our user base and limit our ability to
        effectively communicate with and market to our user base.

        On October 28, 1998, the Digital Millennium Copyright Act (DMCA) was
enacted. The DMCA includes statutory licenses for the performance of sound
recordings and for the making of recordings to facilitate transmissions. Under
these statutory licenses, we and our broadcast customers will be required to pay
licensing fees for sound recordings we deliver in original and archived
programming and through retransmissions of radio broadcasts. The DMCA does not
specify the rate and terms of the licenses, which will be determined either
through voluntary inter-industry negotiations or arbitration. We will soon
engage in arbitration with the Recording Industry Association of America to
determine what, if any, licensee fee should be paid. Depending on the rates and
terms adopted for the statutory licenses, our business could be harmed both by
increasing our own cost of doing business, as well as by increasing the cost of
doing business for our customers.

        The Child Online Protection Act and the Child Online Privacy Protection
Act (COPPA) were enacted in October 1998. The COPPA impose civil and criminal
penalties on persons distributing material harmful to minors (e.g., obscene
material) over the Internet to persons under the age of 17, or collecting
personal information from children under the age of 13. We do not knowingly
collect and disclose personal information from such minors. The manner in which
the COPPA may be interpreted and enforced cannot be fully determined, and future
legislation similar to the COPPA could subject us to potential liability, which
in turn could harm our business. Such laws could also damage the growth of the
Internet generally and decrease the demand for our products and services.

WE MAY BE SUBJECT TO MARKET RISK AND LEGAL LIABILITY IN CONNECTION WITH THE DATA
COLLECTION CAPABILITIES OF OUR PRODUCTS AND SERVICES

Many of our products are interactive Internet applications that by their very
nature require communication between a client and server to operate. To provide
better consumer experiences and to operate effectively, our products
occasionally send information to servers at RealNetworks. Many of the services
we provide also require that a user provides certain information to us. We post
privacy policies concerning the use and disclosure of our user data. Any failure
by us to comply with our posted privacy policies or the consent order could
impact the market for our products and services, subject us to litigation and
harm our business.

        Between November 1999 and March 2000, a total of fourteen purported
class action lawsuits were filed against us in state and/or federal courts in
California, Illinois, Pennsylvania, Washington and Texas. The plaintiffs in
federal court in Pennsylvania and in Illinois state court have voluntarily
dismissed their lawsuits in response to our motion to compel arbitration of the
claims under the terms of our End User License Agreements. The remaining twelve
actions, which seek to certify classes of plaintiffs, allege breach of contract,
invasion of privacy, deceptive trade practices, negligence, fraud and violation
of certain federal and state laws in connection with various communications
features of our RealPlayer and RealJukebox products. Plaintiffs are seeking both
damages and injunctive relief. We have filed various answers denying the claims
and have filed suit in Washington state court to compel the plaintiffs who have
filed actions in Texas, California and Illinois state courts to arbitrate their
claims as required by our End User License Agreements.




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MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

On February 10, 2000, the federal district court for the Northern District of
Illinois granted our motion to stay the court proceedings in that case because
the claims are subject to arbitration under our End User License Agreements.
Also on that date, the federal Judicial Panel on Multidistrict Litigation
transferred all federal cases pending at that time to the federal court in
Illinois that has ruled that the claims are arbitrable.  Plaintiffs in the
transferred federal cases are seeking to overturn the district court's ruling
that the claims must be arbitrated. Although we can give no assurance as to the
outcome of these lawsuits, we believe the allegations in these actions are
without merit, and we intend to vigorously defend ourselves against these
claims. If the plaintiffs prevail in their claims, we could be required to pay
damages or other penalties, in addition to complying with injunctive relief,
which could have a material adverse effect on our operating results.


WE MAY BE SUBJECT TO LEGAL LIABILITY FOR THE PROVISION OF THIRD-PARTY PRODUCTS,
SERVICES OR CONTENT

We periodically enter into arrangements to offer third-party products, services,
or content under the RealNetworks' brand or via distribution on various
RealNetworks' websites or in RealNetworks' products. We may be subject to claims
concerning these products, services or content by virtue of our involvement in
marketing, branding, broadcasting or providing access to them, even if we do not
ourselves host, operate, provide, or provide access to these products, services
or content. While our agreements with these parties often provide that we will
be indemnified against such liabilities, such indemnification may not be
adequate. It is also possible that, if any information provided directly by us
contains errors or is otherwise negligently provided to users, third parties
could make claims against us, including for defamation, negligence, copyright or
trademark infringement, unlawful activity, tort, including personal injury,
fraud, or other theories based on the nature and content of information that we
provide links to. Investigating and defending any of these types of claims is
expensive, even to the extent that the claims do not result in liability.

REALNETWORKS' DIRECTORS AND EXECUTIVE OFFICERS BENEFICIALLY OWN APPROXIMATELY
47.7% OF OUR STOCK; THEIR INTERESTS COULD CONFLICT WITH YOURS; SIGNIFICANT SALES
OF STOCK HELD BY THEM COULD HAVE A NEGATIVE EFFECT ON REALNETWORKS' STOCK PRICE;
SHAREHOLDERS MAY BE UNABLE TO EXERCISE CONTROL

As of December 31, 1999, our executive officers, directors and affiliated
persons beneficially own approximately 47.7% of our common stock. Robert Glaser,
our chief executive officer and chairman of the board, beneficially owns
approximately 36.4% of our common stock. As a result, our executive officers,
directors and affiliated persons will have significant influence to:

- -       elect or defeat the election of our directors;

- -       amend or prevent amendment of our articles of incorporation or bylaws;

- -       effect or prevent a merger, sale of assets or other corporate
        transaction; and

- -       control the outcome of any other matter submitted to the shareholders
        for vote.

        As a result of their ownership and positions, our directors and
executive officers collectively are able to significantly influence all matters
requiring stockholder approval, including the election of directors and approval
of significant corporate transactions. In addition, sales of significant amounts
of shares held by RealNetworks' directors and executive officers, or the
prospect of these sales, could adversely affect the market price of RealNetworks
common stock. Management's stock ownership may discourage a potential acquirer
from making a tender offer or otherwise attempting to obtain control of
RealNetworks, which in turn could reduce our stock price or prevent our
shareholders from realizing a premium over our stock price.





                                       41
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MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

PROVISIONS OF OUR CHARTER DOCUMENTS, SHAREHOLDER RIGHTS PLAN AND WASHINGTON LAW
COULD DISCOURAGE OUR ACQUISITION BY A THIRD PARTY

Our articles of incorporation provide for a strategic transaction committee of
the board of directors currently comprised of Messrs. Glaser, Breyer and Kapor.
Without the prior approval of this committee, and subject to certain limited
exceptions, the board of directors does not have the authority to:

- -       adopt a plan of merger;

- -       authorize the sale, lease, exchange or mortgage of:

        (A) assets representing more than 50% of the book value of our assets
        prior to the transaction; or

        (B) any other asset or assets on which our long-term business strategy
        is substantially dependent;

- -       authorize our voluntary dissolution; or

- -       take any action that has the effect of any of the above.

        RealNetworks also entered into an agreement providing Mr. Glaser with a
direct contractual right to require RealNetworks to abide by and perform all
terms of the articles of incorporation with respect to the strategic
transactions committee. This agreement also provides that so long as Mr. Glaser
owns a specified number of shares, RealNetworks will use its best efforts to
cause him to be nominated to, elected to, and not removed from the board of
directors. In addition, the articles provide that Mr. Glaser will serve, or will
appoint another officer of RealNetworks to serve, as our policy ombudsman, with
the exclusive authority to adopt or change our editorial policies as reflected
on our websites or in other communications or media in which we have a
significant editorial or media voice. The provisions with respect to the
authority of the strategic transactions committee and the policy ombudsman may
be amended only with the approval of 90% of the shares entitled to vote on an
amendment to the articles.

        We have adopted a shareholder rights plan that provides that shares of
our common stock have associated preferred stock purchase rights. These rights
become exercisable and detachable from the associated common stock only
following the acquisition by a person or a group of 15% or more of our
outstanding common stock or 10 days following the announcement of a tender or
exchange offer for 15% or more of our outstanding common stock. The rights
entitle our shareholders, other than the person or entity that has acquired or
made an exchange or tender offer for 15% or more of our outstanding common
stock, to acquire additional shares of our capital stock at a price equal to
one-half of the market price at the time of the event and, in certain
circumstances, would allow our shareholders to acquire capital stock in the
entity that has acquired or made an exchange or tender offer for 15% or more of
our outstanding common stock at a similar discount. The exercise of these rights
would make the acquisition of RealNetworks by a third party more expensive to
that party and has the effect of discouraging third parties from acquiring our
company without the approval of our board of directors, which has the power to
redeem these rights and prevent their exercise.

        Washington law imposes restrictions on some transactions between a
corporation and certain significant shareholders. Chapter 23B.19 of the
Washington Business Corporation Act prohibits a "target corporation," with some
exceptions, from engaging in certain significant business transactions with an
"acquiring person," which is defined as a person or group of persons that
beneficially owns 10% or more of the voting securities of the target
corporation, for a period of five years after such acquisition, unless the
transaction or acquisition of shares is approved by a majority of the members of
the target corporation's board of directors prior to the acquisition. Such
prohibited transactions include, among other things:

- -       a merger or consolidation with, disposition of assets to, or issuance or
        redemption of stock to or from the acquiring person;

- -       termination of 5% or more of the employees of the target corporation as
        a result of the acquiring person's acquisition of 10% or more of the
        shares; or

- -       allowing the acquiring person to receive any disproportionate benefit as
        a shareholder.

        After the five-year period, a "significant business transaction" may
occur, as long as it complies with certain "fair price" provisions of the
statute. A corporation may not opt out of this statute. This provision may have
the effect of delaying, deterring or preventing a change in control of
RealNetworks.





                                       42
<PAGE>   27

MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF
OPERATIONS

RealNetworks, Inc. and Subsidiaries

The foregoing provisions of our charter documents, shareholder rights plan and
Washington law, as well as those relating to a classified board of directors and
the availability of "blank check" preferred stock, could have the effect of
making it more difficult or more expensive for a third party to acquire, or of
discouraging a third party from attempting to acquire, control of us. These
provisions may therefore have the effect of limiting the price that investors
might be willing to pay in the future for our common stock.

OUR STOCK PRICE HAS BEEN AND MAY CONTINUE TO BE VOLATILE

The trading price of our common stock has been and is likely to continue to be
highly volatile. For example, during the 52-week period ended January 31, 2000,
the price of our common stock ranged from $13.25 to $93.00 per share. Our stock
price could be subject to wide fluctuations in response to factors such as:

- -       actual or anticipated variations in quarterly operating results;

- -       announcements of technological innovations, new products or services by
        us or our competitors;

- -       changes in financial estimates or recommendations by securities
        analysts;

- -       the addition or loss of strategic relationships or relationships with
        our key customers;

- -       conditions or trends in the Internet, media streaming, media delivery
        and online commerce markets;

- -       changes in the market valuations of other Internet, online service or
        software companies;

- -       announcements by us or our competitors of significant acquisitions,
        strategic partnerships, joint ventures or capital commitments;

- -       legal or regulatory developments;

- -       additions or departures of key personnel;

- -       sales of our common stock; and

- -       general market conditions.

        The historical volatility of our stock price may make it more difficult
for you to resell shares when you want at prices you find attractive. Sharp
increases in our stock price could have a negative impact on our financial
condition.

        In addition, the stock market in general, and the Nasdaq National Market
and the market for Internet and technology companies in particular, have
experienced extreme price and volume fluctuations that have often been unrelated
or disproportionate to the operating performance of these companies. These broad
market and industry factors may reduce our stock price, regardless of our
operating performance. The trading prices of the stocks of many technology
companies are at or near historical highs and reflect price-earnings ratios
substantially above historical levels. These trading prices and price-earnings
ratios may not be sustained.

WE MAY BE SUBJECT TO ASSESSMENT OF SALES AND OTHER TAXES FOR THE SALE OF OUR
PRODUCTS, LICENSE OF TECHNOLOGY OR PROVISION OF SERVICES

We may have to pay past sales or other taxes that we have not collected from our
customers. We do not currently collect sales or other taxes on the sale of our
products, license of technology or provision of services in states and countries
other than those in which we have offices or employees.

        In October 1998, the Internet Tax Freedom Act (ITFA) was signed into
law. Among other things, the ITFA imposes a three-year moratorium on
discriminatory taxes on electronic commerce. Nonetheless, foreign countries or,
following the moratorium, one or more states, may seek to impose sales or other
tax obligations on companies that engage in such activities within their
jurisdictions. Our business would be harmed if one or more states or any foreign
country were able to require us to collect sales or other taxes from current or
past sales of products, licenses of technology or provision of services,
particularly because we would be unable to go back to customers to collect sales
taxes for past sales and may have to pay such taxes out of our own funds.

WE INTEND TO DONATE A PORTION OF NET INCOME TO CHARITY

For the year ended December 31, 1999, we were profitable and accrued 5% of our
pretax net income for charitable donation. If we sustain profitability, we
intend to donate 5% of our annual net income to charitable organizations. This
will reduce our net income.




                                       43
<PAGE>   28

 CONSOLIDATED BALANCE SHEETS


 RealNetworks, Inc. and Subsidiaries

<TABLE>
<CAPTION>
December 31,                                                                               1999                1998
- ---------------------------------------------------------------------------------------------------------------------
(In thousands except per share data)
<S>                                                                                     <C>                 <C>
ASSETS
Current assets:
   Cash, cash equivalents and short-term
investments                                                                             $ 344,627              89,801
   Trade accounts receivable, net of allowances for doubtful accounts and
       sales returns of $1,982 in 1999 and $1,344 in 1998                                   6,895               5,149
   Prepaid expenses and other current assets                                                2,870               3,446
- ---------------------------------------------------------------------------------------------------------------------
       Total current assets                                                               354,392              98,396
- ---------------------------------------------------------------------------------------------------------------------
Equipment and leasehold improvements, at cost:
   Equipment and software                                                                  21,142              11,445
   Leasehold improvements                                                                  15,129               1,441
- ---------------------------------------------------------------------------------------------------------------------
       Total equipment and leasehold improvements                                          36,271              12,886
   Less accumulated depreciation and amortization                                          10,101               6,506
- ---------------------------------------------------------------------------------------------------------------------
       Net equipment and leasehold improvements                                            26,170               6,380
- ---------------------------------------------------------------------------------------------------------------------
Restricted cash equivalents                                                                13,700              13,700
Other assets                                                                                9,942               1,250
Goodwill, net of accumulated amortization of $3,724 in 1999 and $1,596 in 1998              6,920               9,048
- ---------------------------------------------------------------------------------------------------------------------
       Total assets                                                                     $ 411,124             128,774
- ---------------------------------------------------------------------------------------------------------------------

LIABILITIES AND SHAREHOLDERS' EQUITY
Current liabilities:
   Accounts payable                                                                     $   6,305           $   3,947
   Accrued and other liabilities                                                           26,944              12,961
   Deferred revenue, excluding non-current portion                                         47,316              23,742
- ---------------------------------------------------------------------------------------------------------------------
       Total current liabilities                                                           80,565              40,650
- ---------------------------------------------------------------------------------------------------------------------
Deferred revenue, excluding current portion                                                    --               5,833
Note payable                                                                                   --                 987
Shareholders' equity:
   Convertible preferred stock, no par value:
       Series A:  authorized no shares in 1999 and 45 shares in 1998, issued
          and outstanding no shares in 1999 and 17 shares in 1998                              --               3,642
       Series B:  authorized no shares in 1999 and 181 shares in 1998, issued
          and outstanding no shares in 1999 and 103 shares in 1998                             --               1,200
   Preferred stock, $0.001 par value, no shares issued and outstanding
       Series A: authorized 200 shares                                                         --                  --
       Undesignated series: authorized 59,800 shares                                           --                  --
   Common stock, $0.001 par value
       Authorized 300,000 shares in 1999 and 293,704 shares in 1998; issued
          and outstanding 149,648 shares in 1999 and 124,828 shares in 1998                   150                 125
   Special common stock, $0.001 par value
       Authorized no shares in 1999 and 6,296 shares in 1998; issued and
          outstanding no shares in 1999 and 2,586 shares in 1998                               --                   3
   Additional paid-in capital                                                             366,177             118,251
   Accumulated other comprehensive loss                                                      (903)               (126)
   Accumulated deficit                                                                    (34,865)            (41,791)
- ---------------------------------------------------------------------------------------------------------------------
       Total shareholders' equity                                                         330,559              81,304
- ---------------------------------------------------------------------------------------------------------------------
Commitments, contingencies and subsequent events
       Total liabilities and shareholders' equity                                       $ 411,124             128,774
=====================================================================================================================
</TABLE>

 See accompanying notes to consolidated financial statements



                                       44
<PAGE>   29

 CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME (LOSS)

 RealNetworks, Inc. and Subsidiaries


<TABLE>
<CAPTION>
years ended December 31,                                      1999                1998                1997
- ------------------------------------------------------------------------------------------------------------
(in thousands, except per share data)
<S>                                                        <C>                 <C>                 <C>
 Net revenues:
        Software license fees                              $  90,627              48,487              29,165
        Service revenues                                      26,466              14,742               4,972
        Advertising                                           14,149               3,148               2,254
- ------------------------------------------------------------------------------------------------------------
           Total net revenues                                131,242              66,377              36,391
- ------------------------------------------------------------------------------------------------------------
 Cost of revenues:
        Software license fees                                 13,006               8,308               3,800
        Service revenues                                       6,579               2,631               2,392
        Advertising                                            2,906               1,727                 920
- ------------------------------------------------------------------------------------------------------------
           Total cost of revenues                             22,491              12,666               7,112
- ------------------------------------------------------------------------------------------------------------
           Gross profit                                      108,751              53,711              29,279
- ------------------------------------------------------------------------------------------------------------
 Operating expenses:
        Research and development                              38,415              22,480              15,651
        Sales and marketing                                   53,465              33,460              22,954
        General and administrative                            16,380              11,540               7,635
        Goodwill amortization                                  2,128               1,596                  --
        Acquisition charges                                    1,403               8,723                  --
- ------------------------------------------------------------------------------------------------------------
           Total operating expenses                          111,791              77,799              46,240
- ------------------------------------------------------------------------------------------------------------
           Operating loss                                     (3,040)            (24,088)            (16,961)
- ------------------------------------------------------------------------------------------------------------
 Other income (expense):
        Interest income, net                                  11,523               4,928               2,178
        Other expense                                         (1,557)               (793)               (286)
- ------------------------------------------------------------------------------------------------------------
           Other income (expense), net                         9,966               4,135               1,892
- ------------------------------------------------------------------------------------------------------------
           Net income (loss)                               $   6,926             (19,953)            (15,069)
- ------------------------------------------------------------------------------------------------------------

 Basic net income (loss) per share                         $    0.05               (0.15)              (0.92)
 Diluted net income (loss) per share                       $    0.04               (0.15)              (0.92)

 Shares used to compute basic net income (loss)
    per share                                                142,016             130,156              16,906
 Shares used to compute diluted net income (loss)
    per share                                                166,576             130,156              16,906

 Comprehensive income (loss):
        Net income (loss)                                  $   6,926             (19,953)            (15,069)
        Unrealized loss on securities                           (670)                 --                  --
        Foreign currency translation adjustments                (107)                 36                (151)
- ------------------------------------------------------------------------------------------------------------
           Comprehensive income (loss)                     $   6,149             (19,917)            (15,220)
- ------------------------------------------------------------------------------------------------------------
</TABLE>


 See accompanying notes to consolidated financial statements.




                                       45
<PAGE>   30

CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY

RealNetworks, Inc. and Subsidiaries

<TABLE>
<CAPTION>
                                                  Series A Convertible      Series B Convertible
                                                   Preferred Stock             Preferred Stock           Preferred Stock
- -----------------------------------------------------------------------------------------------------------------------------
                                                  Shares      Amount          Shares     Amount         Shares       Amount
- -----------------------------------------------------------------------------------------------------------------------------
<S>                                               <C>        <C>              <C>       <C>             <C>          <C>
   Balances at December 31, 1996                     17      $  3,642             -     $       -        13,713      $     14
Exercise of common stock options                      -             -             -             -             -             -
Issuance of common stock in exchange
   for services                                       -             -             -             -             -             -
Issuance of preferred stock warrants                  -             -             -             -             -             -
Sale of preferred stock                               -             -           103         1,200             -             -
Accretion of redemption value of
   redeemable, convertible preferred stock            -             -             -             -             -             -
Exercise of common stock warrants                     -             -             -             -             -             -
Conversion of convertible preferred
   stock into common stock                            -             -             -             -       (13,713)          (14)
Conversion of redeemable, convertible
   preferred stock into common stock
   and special common stock                           -             -             -             -             -             -
Sale of common stock for cash, net of
   issuance costs of $4,582                           -             -             -             -             -             -
Translation adjustment                                -             -             -             -             -             -
Net loss                                              -             -             -             -             -             -
- -----------------------------------------------------------------------------------------------------------------------------
   Balances at December 31, 1997                     17         3,642           103         1,200             -             -
Exercise of common stock options                      -             -             -             -             -             -
Exercise of common stock warrants                     -             -             -             -             -             -
Common stock sold pursuant to
      Employee Stock Purchase Plan                    -             -             -             -             -             -
Issuance of common stock and stock
      options in business combination                 -             -             -             -             -             -
Conversion of special common stock
   into common stock                                  -             -             -             -             -             -
Issuance of stock warrants                            -             -             -             -             -             -
Translation adjustment                                -             -             -             -             -             -
Net loss                                              -             -             -             -             -             -
- -----------------------------------------------------------------------------------------------------------------------------
   Balances at December 31, 1998                     17         3,642           103         1,200             -             -
Exercise of common stock options                      -             -             -             -             -             -
Exercise of common stock warrants                     -             -             -             -             -             -
Common stock sold pursuant to
   Employee Stock Purchase Plan                       -             -             -             -             -             -
Remeasurement of preferred stock
   warrants due to debt term extension                -             -             -             -             -             -
Sale of common stock for cash, net of
   issuance costs of $10,438                          -             -             -             -             -             -
Conversion of Series A convertible
   preferred stock into common stock                (17)       (3,642)            -             -             -             -
Conversion of Series B convertible
   preferred stock into common stock                  -             -          (103)       (1,200)            -             -
Conversion of special common stock
   into common stock                                  -             -             -             -             -             -
Issuance of common stock warrants in
   exchange for services                              -             -             -             -             -             -
Unrealized loss on investments                        -             -             -             -             -             -
Translation adjustment                                -             -             -             -             -             -
Net income                                            -             -             -             -             -             -
- -----------------------------------------------------------------------------------------------------------------------------
   Balances at December 31, 1999                      -        $    -             -    $        -             -        $    -
- -----------------------------------------------------------------------------------------------------------------------------
</TABLE>

See accompanying notes to consolidated financial statements.


                                       46
<PAGE>   31

<TABLE>
<CAPTION>
                                                                    Accumulated
                                                       Additional      Other                      Total
                                   Special              Paid-in    Comprehensive  Accumulated  Shareholder's
     Common Stock                Common Stock           Capital     Income (loss)   Deficit       Equity
- ------------------------------------------------------------------------------------------------------------
   Shares      Amount      Shares           Amount
- ------------------------------------------------------------------------------------------------------------
                               (in thousands)
<S>           <C>          <C>              <C>        <C>         <C>            <C>          <C>
    2,868     $      3            -            $-         2,767           (11)       (6,281)          134
    4,592            4            -             -           273             -             -           277

       64            -            -             -            59             -             -            59
        -            -            -             -         4,068             -             -         4,068
        -            -            -             -             -             -             -         1,200

        -            -            -             -             -             -          (488)         (488)
      736            1            -             -            36             -             -            37

   54,852           55            -             -           (41)            -             -             -


   33,940           34        3,338             3        50,034             -             -        50,071

   13,932           14            -             -        38,528             -             -        38,542
        -            -            -             -             -          (151)            -          (151)
        -            -            -             -             -             -       (15,069)      (15,069)

- -----------------------------------------------------------------------------------------------------------
  110,984          111        3,338             3        95,724          (162)      (21,838)       78,680
    3,574            4            -             -           741             -             -           745
    2,666            3            -             -         3,844             -             -         3,847


      190            -            -             -           873             -             -           873


    4,406            4            -             -        16,522             -             -        16,526

    3,008            3         (752)            -            (3)            -             -             -
        -            -            -             -           550             -             -           550
        -            -            -             -             -            36             -            36
        -            -            -             -             -             -       (19,953)      (19,953)
- ------------------------------------------------------------------------------------------------------------

  124,828          125        2,586             3       118,251          (126)      (41,791)       81,304
    5,446            6            -             -         9,785             -             -         9,791
      326            -            -             -         1,399             -             -         1,399

      112            -            -             -         1,563             -             -         1,563

        -            -            -             -         1,383             -             -         1,383

    8,250            8            -             -       228,804             -             -       228,812

      136            -            -             -         3,642             -             -             -

      206            -            -             -         1,200             -             -             -

   10,344           11       (2,586)           (3)           (8)            -             -             -

        -            -            -             -           158             -             -           158
        -            -            -             -             -          (670)            -          (670)
        -            -            -             -             -          (107)            -          (107)
        -            -            -             -             -             -         6,926         6,926
- ------------------------------------------------------------------------------------------------------------
  149,648     $    150            -       $     -       366,177          (903)      (34,865)      330,559
- ------------------------------------------------------------------------------------------------------------
</TABLE>




<PAGE>   32

CONSOLIDATED STATEMENTS OF CASH FLOWS

RealNetworks, Inc. and Subsidiaries


<TABLE>
<CAPTION>
years ended December 31,                                                         1999           1998           1997
- -------------------------------------------------------------------------------------------------------------------
(in thousands)
<S>                                                                         <C>              <C>            <C>
 Cash flows from operating activities:
 Net income (loss)                                                          $   6,926        (19,953)       (15,069)
   Adjustments to reconcile net income (loss) to net cash
      provided by operating activities:
      Depreciation and amortization                                             6,974          5,212          2,569
      Amortization of discount on debt                                            841            367              -
      Common stock warrant issued for services                                    158              -              -
      Loss on disposal of equipment and leasehold improvements                      -            644              -
      Non-cash acquisition charges                                                  -          8,723              -
      Other                                                                       (26)             -             27
      Equity in net losses of joint venture                                       368            448            182
      Deferred income taxes                                                         -            777           (777)
      Changes in certain assets and liabilities:
        Trade accounts receivable                                              (1,686)           413           (806)
        License fee receivable                                                      -         10,000        (10,000)
        Prepaid expenses and other current assets                                 576         (1,486)          (920)
        Accounts payable                                                        2,343            949           (206)
        Accrued and other liabilities                                          13,899          4,444          2,496
        Deferred revenue                                                       17,814         (3,028)        29,163
- -------------------------------------------------------------------------------------------------------------------
        Net cash provided by operating activities                              48,187          7,510          6,659
- -------------------------------------------------------------------------------------------------------------------
 Cash flows from investing activities:
   Purchases of equipment and leasehold improvements                          (24,559)        (4,373)        (4,627)
   Purchases of short-term investments                                       (193,358)       (93,161)      (203,046)
   Sales of short-term investments                                             46,934        85,542        177,621
   Investment in joint venture                                                      -              -           (998)
   Purchase of long-term investment                                            (9,000)             -
   Decrease (increase) in other assets                                            310             30           (192)
   Increase in restricted cash equivalents                                          -        (13,700)             -
   Cash obtained through acquisition                                                -            203              -
- -------------------------------------------------------------------------------------------------------------------
        Net cash used in investing activities                                (179,673)       (25,459)       (31,242)
- -------------------------------------------------------------------------------------------------------------------
 Cash flows from financing activities:
   Proceeds from issuance of notes payable and notes
      payable with warrants                                                     1,000            735          1,343
   Repayments of notes payable                                                   (628)          (150)             -
   Net proceeds from sales of preferred and common stock and
      exercise of stock options and warrants                                  240,291          5,931         70,559
- -------------------------------------------------------------------------------------------------------------------
        Net cash provided by financing activities                             240,663          6,516         71,902
- -------------------------------------------------------------------------------------------------------------------
 Effect of exchange rate changes on cash                                         (122)           (62)          (106)
- -------------------------------------------------------------------------------------------------------------------
        Net increase (decrease) in cash and cash equivalents                  109,055        (11,495)        47,213
 Cash and cash equivalents at beginning of year                                51,900         63,395         16,182
- -------------------------------------------------------------------------------------------------------------------
 Cash and cash equivalents at end of year                                   $ 160,955         51,900         63,395
- -------------------------------------------------------------------------------------------------------------------
 Supplemental disclosure of cash flow information:
   Cash paid during the year for interest                                   $      90             65             84
   Cash paid during the year for income taxes                                       -            600            700
 Supplemental disclosure of noncash financing and investing activities:
   Accretion of preferred stock                                                     -              -            488
   Conversion of redeemable, convertible preferred stock and
      special common stock to common stock                                          -              -         50,071
   Common stock issued in business combination                                      -         16,526              -
   Notes payable tendered as exercise price of common stock warrants            1,585              -              -
   Remeasurement of preferred stock warrants due to debt
      term extension                                                            1,383              -              -
</TABLE>


See accompanying notes to consolidated financial statements.


                                       48
<PAGE>   33

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1999, 1998 and 1997 (in thousands, except per share data)

RealNetworks, Inc. and Subsidiaries

Note 1. Description of Business and Summary of Significant Accounting Policies

A. Description of Business. RealNetworks, Inc. and subsidiaries (RealNetworks or
Company) is a leading provider of media delivery and digital distribution
solutions designed for the Internet. The Company's solutions enable consumers to
experience and content providers to deliver a broad range of multimedia content,
including audio, video, text and animation. The Company pioneered the
development and commercialization of "streaming media" systems that enable the
creation, real-time delivery and playback of multimedia content. The Company
extended its media delivery platform to include a digital music management
system that allows consumers to acquire, record, store, organize and play their
personal music collections on personal computers and digital playback devices.
   Inherent in the Company's business are various risks and uncertainties,
including its limited operating history and the limited history of commerce on
the Internet. The Company's success may depend in part upon the emergence of the
Internet and corporate intranets as a communications medium, the acceptance of
the Company's technology by the marketplace and the Company's ability to
generate license, service and advertising revenues from the use of its
technology on the Internet.

B. Basis of Presentation. The consolidated financial statements include the
accounts of the Company and its wholly-owned subsidiaries. All significant
intercompany balances and transactions have been eliminated in consolidation.
   On April 27, 1999 and January 21, 2000, the board of directors declared a
2-for-1 split of the Company's Common Stock in the form of a stock dividend. The
stock splits were effected on May 10, 1999 and January 28, 2000, respectively.
Accordingly, the accompanying consolidated financial statements and notes
thereto have been retroactively restated to reflect the stock splits.
   The consolidated financial statements have been prepared to give retroactive
effect to the merger with Xing Technology Corporation (Xing) on August 10, 1999.
The consolidated financial statements have been restated for all periods pre-
sented as if Xing and the Company had always been combined. Prior to the merger
Xing operated on a June 30 fiscal year. The results of operations of Xing
included herein have been restated to conform to the Company's December 31
fiscal year-end.

C. Depreciation and Amortization. Depreciation and amortization of equipment and
leasehold improvements is computed using the straight-line method over the
lesser of the estimated useful lives of the assets, generally three to 12 years,
or the lease term.
   Goodwill represents the excess of the purchase price over the
fair value of identifiable tangible and intangible assets acquired and
liabilities assumed in a business combination accounted for under the purchase
accounting method. Goodwill is amortized using the straight-line method over
five years.



                                       49
<PAGE>   34

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1999, 1998 and 1997 (in thousands, except per share data)


                                       50
<PAGE>   35

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1999, 1998 and 1997 (in thousands, except per share data)

RealNetworks, Inc. and Subsidiaries

D. Other Investments. The cost method is used to account for equity investments
in companies in which the Company holds less than a 20 percent voting interest.
The Company does not exercise significant influence and the securities do not
have a quoted market price.

E. Stock-Based Compensation. The Company has elected to apply the
disclosure-only provisions of Statement of Financial Accounting Standards No.
123, "Accounting for Stock-Based Compensation" (SFAS 123). Accordingly, the
Company accounts for stock-based compensation transactions with employees using
the intrinsic value method prescribed in Accounting Principles Board Opinion No.
25, "Accounting for Stock Options Issued to Employees," and related
interpretations. Compensation cost for employee stock options is measured as the
excess, if any, of the fair value of the Company's common stock at the date of
grant over the stock option exercise price.

F. Cash, Cash Equivalents and Short-Term Investments. The Company considers all
short-term investments with a remaining contractual maturity at date of purchase
of three months or less to be cash equivalents.

        The Company considers all short-term investments as available-for-sale.
Accordingly, these investments are carried at fair value which is based on
quoted market prices. Unrealized holding losses were $670 at December 31, 1999.
There were no significant unrealized gains or losses at December 31, 1998. All
short-term investments have original contractual maturities of two years or
less.

        The Company's cash, cash equivalents and short-term investments consist
of the following:

<TABLE>
<CAPTION>
                                                           Gross        Gross    Estimated
                                         Amortized      Unrealized   Unrealized     Fair
December 31, 1999                           Cost           Gains       Losses      Value
- ------------------------------------------------------------------------------------------
<S>                                      <C>            <C>          <C>         <C>
 Cash and cash equivalents:
   Cash                                   $122,569            -            -       122,569
   Commercial paper                         32,161            -          (17)       32,144
   Other                                     6,242            -            -         6,242
- ------------------------------------------------------------------------------------------
      Total cash and cash equivalents      160,972            -          (17)      160,955
- ------------------------------------------------------------------------------------------
 Short-term investments:
   Corporate notes                          47,572            2         (162)       47,412
   Commercial paper                         44,889            -         (229)       44,660
   U.S. Government agency securities        76,011           13         (277)       75,747
   Other                                    15,853            -            -        15,853
- ------------------------------------------------------------------------------------------
      Total short-term investments         184,325           15         (668)      183,672
- ------------------------------------------------------------------------------------------
      Total cash, cash equivalents and
        short-term investments            $345,297           15         (685)      344,627
- ------------------------------------------------------------------------------------------
 Restricted cash equivalents              $ 13,700            -            -        13,700
- ------------------------------------------------------------------------------------------
</TABLE>


<TABLE>
<CAPTION>
                                                               Gross     Gross    Estimated
                                            Amortized       Unrealized Unrealized    Fair
December 31, 1998                              Cost           Gains      Losses     Value
- ------------------------------------------------------------------------------------------
<S>                                         <C>             <C>        <C>        <C>
 Cash and cash equivalents:
   Cash                                      $ 5,900            -           -        5,900
   Commercial paper                           42,000            -           -       42,000
   Other                                       4,000            -           -        4,000
- ------------------------------------------------------------------------------------------
      Total cash and cash equivalents         51,900            -           -       51,900
- ------------------------------------------------------------------------------------------
 Short-term investments:
   Corporate notes                            30,602            -           -       30,602
   U.S. Government agency securities           5,300            -           -        5,300
   Other                                       1,999            -           -        1,999
- ------------------------------------------------------------------------------------------
      Total short-term investments            37,901            -           -       37,901
- ------------------------------------------------------------------------------------------
      Total cash, cash equivalents and
      short-term investments                 $89,801            -           -       89,801
- ------------------------------------------------------------------------------------------
 Restricted cash equivalents                 $13,700            -           -       13,700
- ------------------------------------------------------------------------------------------
</TABLE>

        Restricted cash equivalents represent a restricted escrow account
established in connection with a lease agreement for the Company's corporate
headquarters. Under certain circumstances, $10,000 of the escrow account will be
maintained for the term of the lease. The remaining $3,700 will be released as
the Company funds tenant improvements.

        Realized gains or losses on sales of available-for-sale securities for
1999 and 1998 were not significant. The cost of securities sold is based on the
specific identification method.

        The contractual maturities of available-for-sale debt securities at
December 31, 1999 are as follows:


<TABLE>
<CAPTION>
                                   Amortized          Fair
December 31, 1999                     Cost           Value
- -----------------------------------------------------------
<S>                                <C>              <C>
      Within one year               $151,762        151,301
      Between one year to two years   32,563         32,371
- -----------------------------------------------------------
        Short-term investments      $184,325        183,672
- -----------------------------------------------------------
</TABLE>

G. Revenue Recognition. The Company recognizes revenue in accordance with the
provisions of Statement of Position 97-2, "Software Revenue Recognition" (SOP
97-2), which provides specific industry guidance and stipulates that revenue
recognized from software arrangements is to be allocated to each element of the
arrangement based on the relative fair values of the elements, such as software
products, upgrades, enhancements, post contract customer support, installation
or training. Under SOP 97-2, the determination of fair value is based on
objective evidence that is specific to the vendor. If such evidence of fair
value for each element of the arrangement does not exist, all revenue from the
arrangement is deferred until such time that evidence of fair value does exist
or until all elements of the arrangement are delivered.

        Revenue from software license fees is recognized upon delivery, net of
an allowance for estimated returns, provided all the requirements of SOP 97-2
have been met.

        Revenue from software license agreements with original equipment
manufacturers (OEM) is recognized when the OEM delivers its product
incorporating the Company's software to the end user. In the case of prepayments
received from an OEM, the Company generally recognizes revenue based on the
actual products sold by the OEM. If the Company anticipates providing ongoing
support to the OEM in the form of future upgrades, enhancements or other
services over the term of the contract, revenue is recognized on the
straight-line method over the term of the contract.

        Service revenues include payments under support and upgrade contracts
and fees from consulting and streaming media content hosting. Support and
upgrade revenues are recognized ratably over the term of the contract, which
typically is twelve months. Other service revenues are recognized when the
service is performed.

        Fees generated from advertising appearing on the Company's websites, and
from advertising and channel presets included in the Company's products are
recognized as revenue over the terms of the contracts. The Company may guarantee
a minimum number of page impressions on the Company's websites for a specified
period, click-throughs or other specified criteria. To the extent these
guarantees are not met, the Company defers recognition of the corresponding
revenues until guaranteed delivery levels are achieved.



                                       51
<PAGE>   36


NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1999, 1998 and 1997 (in thousands, except per share data)

RealNetworks, Inc. and Subsidiaries

H. Research and Development. Costs incurred in research and development are
expensed as incurred. Software development costs are required to be capitalized
when a product's technological feasibility has been established through the date
the product is available for general release to customers. The Company has not
capitalized any software development costs as technological feasibility is
generally not established until substantially all development is complete.

I. Advertising Expenses. The Company expenses the cost of advertising and
promoting its products as incurred. Such costs are included in sales and
marketing expense and totaled approximately $2,900 in 1999, $783 in 1998, and
$1,110 in 1997.

J. Income Taxes. The Company computes income taxes using the asset and
liability method, under which deferred income taxes are provided for the
temporary differences between the financial reporting basis and the tax basis of
the Company's assets and liabilities and operating loss and tax credit
carryforwards. Deferred tax assets and liabilities and operating loss and tax
credit carryforwards are measured using enacted tax rates expected to apply to
taxable income in the years in which those temporary differences and operating
loss and tax credit carryforwards are expected to be recovered or settled.

K. Financial Instruments and Concentrations of Risk. The Company's financial
instruments consist of cash, cash equivalents, short-term investments, trade
accounts receivable, other investments, accounts payable, accrued liabilities
and note payable. Except for other investments the fair value of these
instruments approximates their financial statement carrying amounts due to their
short maturities. It was not practicable to estimate the fair value of other
investments which consisted of a capital stock investment in a nonpublic
company.

Credit is extended to customers based on an evaluation of their financial
condition, and collateral is not required. The Company performs ongoing credit
evaluations of its customers and maintains an allowance for potential credit
losses. The Company is subject to concentrations of credit risk and interest
rate risk related to its short-term investments. The Company's credit risk is
managed by limiting the amount of investments placed with any one issuer,
investing in high-quality securities and securities of the U.S. government, and
limiting the average maturity of the overall portfolio.

L. Net Income (Loss) Per Share. Basic net income (loss) per share is computed
by dividing net income (loss) (plus, in 1997, accretion of the redemption value
of redeemable preferred stock) by the weighted average number of common shares
outstanding during the period. Diluted net income (loss) per share is computed
by dividing net income (loss) (plus, in 1997, accretion of redemption value of
redeemable preferred stock) by the weighted average number of common and
dilutive common equivalent shares outstanding during the period. As the Company
had a net loss attributable to common shareholders for 1998 and 1997, basic and
diluted net loss per share are the same for those periods.



                                       52
<PAGE>   37

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1999, 1998 and 1997 (in thousands, except per share data)

RealNetworks, Inc. and Subsidiaries


        The following schedule represents a reconciliation of the numerators and
denominators of basic and diluted net income (loss) per share calculations for
1999, 1998, and 1997.


<TABLE>
<CAPTION>
                                                                               Weighted
                                                                  Income        Average        Income
                                                                  (loss)         Shares        (loss)
                                                                (Numerator)   (Denominator)   per share
- -------------------------------------------------------------------------------------------------------
<S>                                                              <C>          <C>             <C>
 Year Ended December 31, 1999
   Basic net income per share                                    $  6,926         142,016      $ 0.05
   Effect of dilutive stock options and warrants                        -          24,560
- -----------------------------------------------------------------------------------------
   Diluted net income per share                                  $  6,926         166,576      $ 0.04
- -----------------------------------------------------------------------------------------
 Year Ended December 31, 1998
   Basic and diluted net loss per share                          $(19,953)        130,156      $(0.15)

 Year Ended December 31, 1997
   Net loss                                                      $(15,069)
   Accretion of redemption value of redeemable  preferred
     stock prior to conversion into common stock                     (488)
- -------------------------------------------------------------------------
   Basic and diluted net loss per share                           (15,557)         16,906      $(0.92)
- -------------------------------------------------------------------------------------------------------
</TABLE>

   The computation of diluted net income (loss) per share excludes the following
 options to acquire shares of common stock for the years indicated because their
 effect would be anti-dilutive:

<TABLE>
<CAPTION>
years ended December 31,                           1999             1998            1997
- -----------------------------------------------------------------------------------------
<S>                                             <C>                <C>             <C>
Common stock options                                1,462          32,770          27,756
Weighted average exercise price per share       $   66.42            3.03            0.73
</TABLE>


M. Comprehensive Income (Loss). On January 1, 1998, the Company adopted the
provisions of Statement of Financial Accounting Standards No. 130, "Reporting
Comprehensive Income" (SFAS 130), which establishes standards for the reporting
and disclosure of comprehensive income and its components (revenues, expenses,
unrealized gains and losses) in a full set of financial statements. The
Company's comprehensive income (loss) for 1999, 1998 and 1997 consisted of net
loss, unrealized gains (losses) on short-term investments and the gross amount
of foreign currency translation adjustments. The tax effect of the foreign
currency translation adjustments and unrealized gains (losses) on short-term
investments was insignificant.

N. Foreign Currency. The functional currency of the Company's foreign
subsidiaries is the local currency of the country in which the subsidiary is
incorporated. Assets and liabilities of foreign operations are translated into
U.S. dollars using rates of exchange in effect at the end of the reporting
period. Income and expense accounts are translated into U.S. dollars using
average rates of exchange. The net gain or loss resulting from translation is
shown as translation adjustment and included in accumulated other comprehensive
income (loss) in shareholders' equity. Gains and losses from foreign currency
transactions are included in the consolidated statements of operations. There
were no significant gains or losses on foreign currency transactions in 1999,
1998 and 1997.





                                       53
<PAGE>   38

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1999, 1998 and 1997 (in thousands, except per share data)

RealNetworks, Inc. and Subsidiaries

O. Use of Estimates. The preparation of financial statements in conformity with
generally accepted accounting principles requires management to make estimates
and assumptions that affect the reported amounts of assets and liabilities,
disclosure of contingent assets and liabilities at the date of the financial
statements and the reported amounts of revenues and expenses during the
reporting period. Actual results could differ from those estimates.

P. Impairment of Long-Lived Assets and Goodwill. The Company reviews its
long-lived assets, including goodwill, for impairment whenever events or changes
in circumstances indicate that the carrying amount of an asset may not be
recoverable. Recoverability of assets held and used, including goodwill, is
measured by a comparison of the carrying amount of an asset to future net cash
flows expected to be generated by the asset. If such assets are considered to be
impaired, the impairment to be recognized is measured by the amount by which the
carrying amount of the assets exceeds the fair value of the assets. Assets to be
disposed of are reported at the lower of their carrying amount or fair value
less costs to sell.

Q. Reclassifications. Certain reclassifications have been made to the 1998 and
1997 consolidated financial statements to conform with the 1999 presentation.

R. New Accounting Pronouncements. In March 1998, the AICPA issued Statement of
Position 98-1, "Accounting for the Costs of Computer Software Developed or
Obtained for Internal Use" (SOP 98-1). SOP 98-1 requires the capitalization of
certain costs incurred in connection with developing or obtaining software for
internal use. The Company adopted SOP 98-1 on January 1, 1999. There was no
material impact on the consolidated financial statements as a result of adoption
of SOP 98-1.

        In June 1998, the Financial Accounting Standards Board issued Statement
of Financial Accounting Standards No. 133, "Accounting for Derivative
Instruments and Hedging Activities" (SFAS 133). SFAS 133 establishes a new model
for accounting for derivatives and hedging activities and supersedes and amends
existing accounting standards and is effective for fiscal years beginning after
June 15, 2000. SFAS 133 requires that all derivatives be recognized in the
balance sheet at their fair market value, and the corresponding derivative gains
or losses be either reported in the statement of operations or as a component of
other comprehensive income depending on the type of hedge relationship that
exists with respect to such derivative. The Company does not expect the adoption
of SFAS 133 to have a material impact on its consolidated financial statements.

        In December 1998, the AICPA issued Statement of Position 98-9,
"Modification of SOP 97-2, Software Revenue Recognition, with Respect to Certain
Transactions" (SOP 98-9) which amends certain elements of SOP 97-2 and is
effective for fiscal years beginning after March 15, 1999. The Company believes
that the adoption of SOP 98-9 will not have a material effect on the Company's
results of operations or financial position.

        In December 1999, the United States Securities and Exchange Commission
(SEC) released Staff Accounting Bulletin No. 101 (SAB 101) "Revenue Recognition
in Financial Statements," which will be adopted by the Company on January 1,
2000. SAB 101 provides guidance on revenue recognition and the SEC staff's views
on the application of accounting principles to selected revenue recognition
issues. The Company does not expect that the adoption of SAB 101 will have a
material effect on its consolidated financial statements.



Note 2. Acquisitions

A. Vivo Software, Inc.  In March 1998, the Company completed the acquisition of
Vivo Software, Inc. (Vivo), a developer of streaming media creation tools. Under
the terms of the acquisition, the Company issued approximately 4,406 shares of
its common stock in exchange for all outstanding shares of Vivo common stock. In
addition, the Company issued options to purchase approximately 190 shares of the
Company's common stock in exchange for outstanding unvested options to purchase
Vivo common stock. The acquisition was accounted for using the purchase method
of accounting, and, accordingly, the results of Vivo's operations are included
in the Company's consolidated financial statements since the date of
acquisition.

A summary of the purchase price for the acquisition is as follows:





                                       54
<PAGE>   39

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1999, 1998 and 1997 (in thousands, except per share data)

RealNetworks, Inc. and Subsidiaries

<TABLE>
<S>                                                <C>
   Stock and stock options                         $16,526
   Direct acquisition costs                            445
   Accrued liabilities assumed                       1,640
   Other liabilities assumed                         1,057
- ----------------------------------------------------------
      Total                                        $19,668
- ----------------------------------------------------------
</TABLE>

 The purchase price was allocated as follows:

<TABLE>
<S>                                                <C>
   Cash acquired                                   $   203
   Other current assets acquired                       148
   Equipment                                           100
   Goodwill                                         10,644
   In-process research and development               8,573
- ----------------------------------------------------------
      Total                                        $19,668
- ----------------------------------------------------------
</TABLE>

        In-process research and development represents the fair value of
technologies acquired for use in the Company's own development efforts. The
Company determined the amount of the purchase price to be allocated to
in-process research and development based on the time and cost to incorporate
the acquired technology into the Company's development projects, expected
incremental revenues and expenses associated with the development projects
utilizing the acquired technology, and risks and uncertainties associated with
the acquired technology. Such risks and uncertainties include inherent
difficulties and uncertainties in incorporating the acquired technology into the
Company's development projects and risks related to the viability of and
potential changes to target markets. The Company also concluded that the
acquired technology had no alternative future use.

        Goodwill represents the excess of the purchase price over the fair value
of identifiable tangible and intangible assets acquired and liabilities assumed
and is amortized using the straight-line method over its estimated life of five
years.

        The acquisition of Vivo qualified as a tax-free reorganization under the
Internal Revenue Code (IRC). Therefore, the charge for in-process research and
development was not deductible for income tax purposes. The Company acquired net
operating loss carryforwards of approximately $16,000, which expire from 2008 to
2012. Under the provisions of the IRC, the amount of these net operating loss
carryforwards available annually to offset future taxable income is
significantly limited. No value has been attributed to these net operating
losses in the purchase price allocation due to these limitations. Any
utilization of the net operating loss carryforwards in the future will result in
a reduction of the carrying amount of goodwill.

        In connection with the acquisition, approximately 882 shares of common
stock issued were placed in escrow to secure indemnification obligations of
former shareholders of Vivo. As of December 31, 1999 and December 31, 1998, 0
and 440 shares remained in escrow, respectively.

        The following table presents pro forma results of operations as if the
acquisition had occurred at the beginning of each of the years presented. The
pro forma results of operations exclude $8,723 of acquisition related charges as
the charges are not expected to have a continuing impact on the Company's
results of operations. The pro forma information is not necessarily indicative
of the combined results that would have occurred had the acquisition taken place
at the beginning of 1998, nor is it necessarily indicative of results that may
occur in the future.



<TABLE>
<CAPTION>
years ended December 31,                         1998            1997
- ---------------------------------------------------------------------
<S>                                          <C>              <C>
Total net revenues                           $ 67,030          38,172
Net loss                                      (12,818)        (22,630)
Net loss per share - basic and diluted          (0.10)          (1.11)
</TABLE>





                                       55
<PAGE>   40

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1999, 1998 and 1997 (in thousands, except per share data)

RealNetworks, Inc. and Subsidiaries

B. Xing Technology Corporation  In August 1999, the Company acquired all of the
outstanding capital stock of Xing in a transaction accounted for using the
pooling-of-interests method of accounting. The Company issued an aggregate of
1,464 shares of its common stock and all outstanding options and warrants of
Xing were replaced by options and warrants to acquire shares of the Company's
common stock. Xing is a leading provider of high performance, standards-based
digital audio and video encoding and decoding technology, including MP3
software.

        The historical consolidated financial statements of the Company have
been restated to include the accounts of Xing as if it had always been a part of
the Company. There were no material transactions between the Company and Xing
prior to the merger. Prior to the merger, Xing operated on a June 30 fiscal
year. The results of operations of Xing have been restated to conform to the
Company's December 31 fiscal year-end. Although certain reclassifications were
made to Xing's accounts to confirm to RealNetworks' presentation, no adjustments
were required to conform Xing's accounting policies to the Company's.

        In August 1999, the Company incurred acquisition costs of approximately
$1,403 in connection with the merger with Xing. This included $860 of
merger-related costs and $543 of integration expenses. Included in the
integration expenses were $165 for severance for employees involved in duplicate
functions and $378 for other obligations. There was approximately $160 included
in accrued liabilities as of December 31, 1999 related to Xing acquisition
costs, substantially all of which is expected to be paid in 2000.

        Separate results for the combined entities are as follows:

<TABLE>
<CAPTION>
    Nine Months Ended September 30,          Years Ended December 31,
                              1999            1998            1997
- ------------------------------------------------------------------
<S>                       <C>              <C>             <C>
 Revenues:
   RealNetworks           $ 86,039          64,839          32,720
   Xing                      1,749           1,538           3,671
- ------------------------------------------------------------------
                          $ 87,788          66,377          36,391
- ------------------------------------------------------------------
 Net income (loss):
   RealNetworks           $  3,331         (16,414)        (11,169)
   Xing                     (2,466)         (3,539)         (3,900)
- ------------------------------------------------------------------
                          $    865         (19,953)        (15,069)
- ------------------------------------------------------------------
</TABLE>


Note 3. Other Investments

In 1999, the Company made a minority interest investment through the purchase of
voting capital stock of WebGlide Ltd. (WebGlide) a developer of computer
generated video technology and provider of an e-shopping solution. The Company
does not have significant influence over WebGlide and uses the cost based method
of accounting for the investment. The carrying value of the investment at
December 31, 1999 was $9,000.


Note 4. Bank Notes Payable

In May 1998, the Company entered into a secured credit agreement with a related
party under which the Company could borrow up to $500. In September 1998, the
credit agreement was amended to increase the available amount to $1,000. Funds
borrowed under the credit agreement bore interest at 8.25% per annum, payable
quarterly, with any outstanding principal amounts due at the expiration of the
credit agreement. The credit agreement originally expired on November 30, 1998.
However, on the expiration date the agreement was extended to February 28, 1999,
at which time it was extended again to February 28, 2000. Principal amounts
outstanding under the credit agreement were $0 at December 31, 1999 and $1,000
at December 31, 1998

        In April 1999, the Company obtained additional financing through a
$1,000 note payable issued under a borrowing agreement. Principal and interest,
accruing at 12% per annum is payable in February 2000. In addition, the Company
issued the lender a warrant to purchase 96 shares of common stock at an exercise
price of $10.40 per share. The warrant is excercisable and expires 30 days
following final maturity date of the note.





                                       56
<PAGE>   41

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1999, 1998 and 1997 (in thousands, except per share data)

RealNetworks, Inc. and Subsidiaries

        The proceeds under the secured credit agreement and additional financing
in April 1999 were allocated to the notes payable and the common stock purchase
warrants based on their relative fair values. The value allocated to warrants
was recorded as a discount on the notes payable with a corresponding increase in
additional paid-in capital. The fair value of the warrants was determined using
the Black-Scholes option pricing model. When the credit agreement was extended
on November 30, 1998, a new measurement date was also established for the common
stock purchase warrants. The discount related to the first warrant in May 1998
was $10, the discount related to the second warrant in September 1998 was $265,
the discount related to the extension of the credit agreement on November 30,
1998 was $275, the discount related to the extension on February 20, 1999, was
$570 and the discount related to the additional financing in April 1999 was
$813. The weighted average grant date fair value was determined using expected
volatility of 70 percent, warrant term of one year, risk free interest rate of 5
percent and a dividend yield of zero.

        In August 1999, the warrants were exercised and the balance outstanding
on the related notes was exchanged for the exercise price of the stock warrants,
as permitted by the warrant agreement.


Note 5. Shareholders' Equity

A. Sales of Common Stock  In May 1999, the Company sold 8,250 shares of common
stock for net proceeds of $228,812.

        In November 1997, the Company completed its initial public offering and
all outstanding shares of preferred stock were converted to either common stock
or special common stock.

B. Special Common Stock  Special common stock is not entitled to vote, except as
required by law. All other rights and preferences of the special common stock
are identical to common stock, except as otherwise required by law or expressly
provided in the Company's Articles of Incorporation. All shares of special
common stock were held by Microsoft Corporation (Microsoft) and each share
automatically converts into four shares of common stock upon sale or transfer by
Microsoft to an unaffiliated third party. During 1998, Microsoft sold 752 shares
which were converted into 3,008 shares of common stock. During 1999, Microsoft
sold the remaining 2,586 shares which were converted into 10,344 shares of
common stock. At December 31, 1999, there were no shares of special common stock
outstanding.

C. Convertible Preferred Stock  In November 1997, the Company issued 103 shares
of Series B Convertible Preferred Stock at a price of $11.65 per share, for
total proceeds of $1,200.

        The Series A and Series B Convertible Preferred Stock were convertible,
at any time at the option of the holder, into shares of common stock. Each share
of Series A Convertible Preferred Stock was convertible into eight shares of
common stock and each share of Series B Convertible Preferred Stock converts
into two shares of common stock.

        The shares of Series A and B Convertible Preferred Stock had preference
in liquidation of $3,870 and $1,200 or $228 and $11.65 per share, respectively.

        The Series A and B Convertible Preferred Stock had voting rights equal
to the number of full shares of common stock into which the preferred stock
could be converted.

        In September 1999, all of the outstanding shares of Series A and Series
B convertible preferred stock were converted into 342 shares of common stock.

D. Preferred Stock  Each share of Series A preferred stock entitles the holder
to one thousand votes and dividends equal to one thousand times the aggregate
per share amount of dividends declared on the common stock.

        Undesignated preferred stock will have rights and preferences that are
determinable by the Board of Directors when determination of a new series of
preferred stock has been established.

E. Shareholder Rights Plan  On October 16, 1998, the Company's board of
directors declared a dividend of one preferred share purchase right (Right) in
connection with its adoption of a Shareholder Rights Plan dated December 4,
1998, for each outstanding share of the Company's common stock on December 14,
1998 (Record Date). Each share of common stock issued after the Record Date will
be issued with an attached Right. The Rights will not immediately be exercisable
and detachable from the common stock. The Rights will become exercisable and
detachable only following the acquisition by a person or a group of 15 percent
or more of the outstanding common




                                       57
<PAGE>   42

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1999, 1998 and 1997 (in thousands, except per share data)

RealNetworks, Inc. and Subsidiaries

stock or ten days following the announcement of a tender or exchange offer for
15 percent or more of the outstanding common stock (Distribution Date). After
the Distribution Date, each Right will entitle the holder to purchase for $37.50
(Exercise Price), a fraction of a share of the Company's Series A preferred
stock with economic terms similar to that of one share of the Company's common
stock. Upon a person or a group acquiring 15 percent or more of the outstanding
common stock, each Right will allow the holder (other than the acquiror) to
purchase common stock or securities of the Company having a then current market
value of two times the Exercise Price of the Right. In the event that following
the acquisition of 15 percent of the common stock by an acquiror, the Company is
acquired in a merger or other business combination or 50 percent or more of the
Company's assets or earning power are sold, each Right will entitle the holder
to purchase for the Exercise Price, common stock or securities of the acquiror
having a then current market value of two times the Exercise Price. In certain
circumstances, the Rights may be redeemed by the Company at a redemption price
of $0.0025 per Right. If not earlier exchanged or redeemed, the Rights will
expire on December 4, 2008.

F. Stock Warrants  In connection with the sales of preferred stock in 1997, the
Company issued warrants to purchase 2,666 shares of common stock. During 1998,
these warrants were exercised. None of these warrants were outstanding at
December 31, 1998.

        In connection with a service agreement in 1999, the Company issued a
warrant to purchase 4 shares of the Company's common stock. The Company recorded
an expense in the amount of $158 for the fair value of the consideration
received. The weighted average grant-date fair value of the warrant with an
exercise price of $52.28 per share was $45.19 per share using assumptions of
expected volatility of 100 percent, warrant term of two years, risk free
interest rate of 6.0 percent and a dividend yield of zero. The warrants were
outstanding at December 31, 1999.

G. Stock Option Plan  The Company has stock option plans (Plans) to compensate
employees for past and future services and has reserved 59,600 shares of common
stock for option grants under the Plans. Generally, options vest based on
continuous employment, over a five-year period. The options expire twenty years
from the date of grant and are exercisable at the fair market value of the
common stock at the grant date.

A summary of stock option related activity is as follows:

<TABLE>
<CAPTION>
                                                                 Options Outstanding
                                                                -----------------------
                                                                               Weighted
                                                  Shares                       Average
                                                 Available      Number of      Exercise
                                                 for Grant       Shares         Price
- ---------------------------------------------------------------------------------------
<S>                                              <C>            <C>            <C>
Balances at December 31, 1996                       2,842         21,384        $ 0.07
     Plan amendment                                23,200              -             -
     Options granted                              (14,760)        14,760          1.38
     Options exercised                                  -         (4,592)         0.06
     Options canceled                               3,796         (3,796)         0.33
- ------------------------------------------------------------------------
Balances at December 31, 1997                      15,078         27,756          0.73
     Plan amendment                                10,000              -             -
     Options granted                              (12,028)        12,028          7.07
     Options assumed in acquisition of Vivo             -            192          0.06
     Options exercised                                  -         (3,574)         0.21
     Options canceled                               3,632         (3,632)         1.86
- ------------------------------------------------------------------------
Balances at December 31, 1998                      16,682         32,770          3.03
     Options granted                              (16,728)        16,728         38.63
     Options exercised                                  -         (5,446)         1.80
     Options canceled                               5,796         (5,796)         7.40
- ------------------------------------------------------------------------
Balances at December 31, 1999                       5,750         38,256        $18.07
- ------------------------------------------------------------------------
</TABLE>

        The following table summarizes information about stock options
outstanding at December 31, 1999:





                                       58
<PAGE>   43

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1999, 1998 and 1997 (in thousands, except per share data)

RealNetworks, Inc. and Subsidiaries

<TABLE>
<CAPTION>
                                                       Options Outstanding          Options Exercisable
                                       ------------------------------------------------------------------
                                                       Weighted
                                                        Average   Weighted          Weighted     Weighted
                                                       Remaining  Average           Average      Average
                                       Number of      Contractual Exercise          Number of    Exercise
   Exercise Prices                      Shares        Life (Years) Price             Shares       Price
- ---------------------------------------------------------------------------------------------------------
<S>                                    <C>            <C>         <C>               <C>         <C>
 $ 0.02  -    $1.81                     11,814          16.55      $ 0.53              6,402    $  0.50
   2.13  -     8.69                      8,721          18.36        5.94              1,058       5.90
   8.72  -    35.44                      8,511          19.09       21.11                 70       9.83
  37.63  -    88.88                      9,210          19.57       63.70                180      45.91
                                       -------                                       -------
                                        38,256          18.25      $18.07              7,710    $  2.12
                                       -------                                       -------
</TABLE>

        In accordance with the disclosure requirements of SFAS 123, if the
Company had elected to recognize compensation cost based on the fair value of
options granted at grant date as prescribed, net income (loss) and net income
(loss) per share would have been increased (decreased) to the pro forma amounts
indicated in the table below:


<TABLE>
<CAPTION>
years ended December 31,                          1999              1998             1997
- -----------------------------------------------------------------------------------------
<S>                                         <C>                  <C>              <C>
 Net income (loss):
   As reported                                $  6,926           (19,953)         (15,069)
   Pro forma                                   (87,998)          (29,548)         (15,543)
 Basic net income (loss) per share:
   As reported                                    0.05             (0.15)           (0.92)
   Pro forma                                     (0.62)            (0.23)           (0.95)
 Diluted net income (loss) per share:
   As reported                                    0.04             (0.15)           (0.92)
   Pro forma                                     (0.62)            (0.23)           (0.95)
</TABLE>

        The per share weighted average fair value of stock options granted
during 1999, 1998 and 1997 was $24.21, $4.14, and $0.28, respectively, on the
date of grant. Prior to the Company's initial public offering, the fair value of
each option grant was determined on the date of grant using the minimum value
method. Subsequent to the offering, the fair value was determined using the
Black-Scholes model. Except for the volatility assumption which was only used
under the Black-Scholes model, the following weighted average assumptions were
used to perform the calculations:

<TABLE>
<CAPTION>
years ended December 31,          1999           1998           1997
- --------------------------------------------------------------------
<S>                              <C>            <C>            <C>
 Expected dividend yield             0%             0%             0%
 Risk-free interest rate          5.35%          5.15%          6.10%
 Expected life (years)             3.1            3.5            3.5
 Volatility                        100%            85%            60%
</TABLE>




                                       59
<PAGE>   44

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1999, 1998 and 1997 (in thousands, except per share data)

RealNetworks, Inc. and Subsidiaries

H. Employee Stock Purchase Plan Effective January 1998, the Company adopted an
Employee Stock Purchase Plan (ESPP), and has reserved 4,000 shares of common
stock for issuance under the ESPP. Under the ESPP, an eligible employee may
purchase shares of common stock, based on certain limitations, at a price equal
to the lesser of 85 percent of the fair market value of the common stock at the
beginning or end of the respective semi-annual offering periods. There were 112
and 190 shares purchased under the ESPP during 1999 and 1998, respectively. The
weighted average fair value of the employee stock purchase rights was $7.10 in
1999 and $2.81 in 1998. The following assumptions were used to perform the
calculation:

<TABLE>
<CAPTION>
years ended December 31,          1999           1998
- ------------------------------------------------------
<S>                              <C>            <C>
 Expected dividend yield             0%             0%
 Risk-free interest rate          5.06%          5.15%
 Expected life (years)             0.5            0.5
 Volatility                        100%            85%
</TABLE>


Note 6. Significant Customer

 In June 1997, the Company entered into a strategic agreement with Microsoft
 pursuant to which the Company granted Microsoft a nonexclusive license to
 certain substantial elements of the source code of the Company's
 RealAudio/RealVideo Version 4.0 technology. The $30 million license fee is
 being recognized ratably over the three-year term of the Company's ongoing
 support obligations.

        Microsoft may sublicense its rights to the Standard Code (as defined in
the Agreement) to third parties under certain conditions without additional
compensation to the Company. If the Company elects to grant an Event License (as
defined in the agreement) to a third party during the three-year term of the
Agreement, it must refund a portion of the license fee paid by Microsoft, based
on a declining scale over the term.

        In connection with the agreement, Microsoft made a $30 million minority
investment in the Company in the form of 3,338 shares of nonvoting preferred
stock, which shares were converted into 3,338 shares of nonvoting special common
stock upon the completion of the Company's initial public offering in 1997.
These shares were subsequently sold to third party investors in 1999 and 1998.

        Software license fees under the license agreement with Microsoft
accounted for approximately 8%, 15% and 13% of total net revenues in 1999, 1998
and 1997, respectively.


Note 7. Income Taxes

The components of income (loss) before income taxes are as follows:

<TABLE>
<CAPTION>
years ended December 31,          1999            1998            1997
- -----------------------------------------------------------------------
<S>                            <C>              <C>             <C>
 U.S. operations               $  7,018         (19,747)        (12,380)
 Foreign operations                 (92)           (206)         (2,689)
- -----------------------------------------------------------------------
                               $  6,926         (19,953)        (15,069)
- -----------------------------------------------------------------------
</TABLE>

The components of income tax expense (benefit) are as follows:

<TABLE>
<CAPTION>
December 31,            1999          1998          1997
- ---------------------------------------------------------
<S>                   <C>             <C>          <C>
 Current              $     -         (777)          777
 Deferred                   -          777          (777)
- ---------------------------------------------------------
                      $     -            -             -
- ---------------------------------------------------------
</TABLE>





                                       60
<PAGE>   45
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1999, 1998 and 1997 (in thousands, except per share data)

RealNetworks, Inc. and Subsidiaries

        Income tax expense (benefit) differs from "expected" income tax expense
(benefit) (computed by applying the U.S. Federal income tax rate of 34 percent)
in 1999 and 1998 due to nondeductible acquisition charges and related
amortization of goodwill, and an increase in the valuation allowance on deferred
tax assets. The 1997 effective rate differed principally due to the change in
the valuation allowance related to deferred tax assets.

        The tax effects of temporary differences and operating loss
carryforwards that give rise to significant portions of net deferred tax assets
are comprised of the following:

<TABLE>
<CAPTION>
December 31,                                                  1999          1998
- ---------------------------------------------------------------------------------
<S>                                                         <C>            <C>
 Deferred tax assets:
   Net operating loss carryforwards                         $80,435         7,650
   Deferred  revenue                                          4,363         6,649
   Allowances for doubtful accounts and sales returns           628           467
   Depreciation and amortization                                249           472
   Other                                                        756         1,650
- ---------------------------------------------------------------------------------
 Gross deferred tax assets                                   86,431        16,888
   Less valuation allowance                                 (86,431)      (16,888)
- ---------------------------------------------------------------------------------
 Net deferred tax assets                                   $      -             -
- ---------------------------------------------------------------------------------
</TABLE>

        The valuation allowance for deferred tax assets increased by $69,543,
$9,076, and $5,357 for 1999, 1998 and 1997, respectively. At December 31, 1999,
$80,435 of the valuation allowance for deferred tax assets relates to net
operating loss carryforwards. Due to operating losses and the uncertainty
regarding the recoverability of deferred tax assets, the Company has provided a
full valuation allowance for deferred tax assets at December 31, 1999 and 1998.

        At December 31, 1999, the Company had net operating loss carryforwards
for Federal income tax purposes of approximately $236,575, which begin to expire
in 2013. Substantially all of the net operating loss carryforwards results from
stock option deductions, the realization of which would increase shareholders'
equity. The net operating loss carryforwards excludes $16,000 and $2,524 of net
operating loss carryforwards acquired from Vivo and Xing, respectively, which
are subject to significant limitations. In the event net operating loss
carryforwards related to Vivo prior to its acquisition are utilized, goodwill
will be reduced for the related income tax benefit.


Note 8. Segment Information

During 1998, the Company adopted the provisions of Statement of Financial
Accounting Standards No. 131, "Disclosure About Segments of an Enterprise and
Related Information" (SFAS 131). SFAS 131 establishes standards for the way that
public business enterprises report information about operating segments.

        The Company operates in one business segment, media delivery, for which
the Company receives revenues from its customers. The Company's Chief Operating
Decision Maker is considered to be the Company's Operating Committee (COC),
which is comprised of the Company's Chief Executive Officer, the Company's Chief
Operating Officer, and the Company's Senior Vice Presidents. The COC reviews
financial information presented on a consolidated basis accompanied by
disaggregated information about products and services and geographical regions
for purposes of making decisions and assessing financial performance. The COC
does not review discrete financial information regarding profitability of the
Company's different products or services and, therefore, the Company does not
have operating segments as defined by SFAS 131.





                                       61
<PAGE>   46

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1999, 1998 and 1997 (in thousands, except per share data)

RealNetworks, Inc. and Subsidiaries

        The Company's customers consist primarily of end users located in the
United States and various foreign countries. Revenues by geographic region are
as follows:

<TABLE>
<CAPTION>
years ended December 31,               1999           1998           1997
- -------------------------------------------------------------------------
<S>                                <C>              <C>            <C>
 North America                     $ 93,277         44,149         24,017
 Europe                              15,124          7,144          3,425
 Japan/Asia Pacific                   9,992          4,429          3,225
 Rest of world                        2,581            987            890
- -------------------------------------------------------------------------
   Subtotal                         120,974         56,709         31,557
 Microsoft license agreement         10,268          9,668          4,834
- -------------------------------------------------------------------------
   Total                           $131,242         66,377         36,391
- -------------------------------------------------------------------------
</TABLE>


        Revenue from external customers by product type is as follows:

<TABLE>
<CAPTION>
years ended December 31,                  1999           1998           1997
- ----------------------------------------------------------------------------
<S>                                   <C>              <C>            <C>
 Media delivery license revenue       $ 80,359         38,819         24,331
 Media delivery service revenue         26,466         14,742          4,972
 Microsoft license agreement            10,268          9,668          4,834
 Advertising revenue                    14,149          3,148          2,254
- ----------------------------------------------------------------------------
   Total net revenues                 $131,242         66,377         36,391
- ----------------------------------------------------------------------------
</TABLE>


        Long-lived assets by geographic location are as follows:

<TABLE>
<CAPTION>
December 31             1999          1998
- ------------------------------------------
<S>                  <C>            <C>
 United States       $32,273        14,645
 Japan                   446           454
 Europe                  371           329
- ------------------------------------------
   Total             $33,090        15,428
- ------------------------------------------
</TABLE>


Note 9. Commitments

A. Lease Commitments   The Company leases its office facilities under terms of
operating lease agreements expiring through April 2011. Future minimum lease
payments are as follows:


<TABLE>
<CAPTION>
                    Minimum lease payments
- ------------------------------------------
<S>                                <C>
2000                               $ 3,813
2001                                 4,443
2002                                 4,613
2003                                 4,703
2004                                 4,673
Thereafter                          33,196
- ------------------------------------------
  Total minimum lease payments     $55,441
- ------------------------------------------
</TABLE>

        Rent expense was approximately $2,825 in 1999, $2,600 in 1998, and
$1,800 in 1997.




                                       62
<PAGE>   47

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1999, 1998 and 1997 (in thousands, except per share data)

RealNetworks, Inc. and Subsidiaries


B. 401(k) Retirement Savings Plan   The Company has a salary deferral plan
(401(k) Plan) that covers substantially all employees. The Company, at its
discretion, may make contributions to the 401(k) Plan, although it has not made
any contributions to date. Employees can contribute a portion of their salary to
the maximum allowed by the federal tax guidelines. The Company has no other
post-employment or post-retirement benefit plans.

C. Litigation   In August 1998, Venson M. Shaw and Steven M. Shaw filed a
lawsuit against the Company and co-defendant Broadcast.com in the United States
District Court for the Northern District of Texas--Dallas Division. The
plaintiffs allege that the Company, individually and in combination with
Broadcast.com, infringes on the plaintiffs' patent by making, using, selling
and/or offering to sell software products and services directed to media
delivery systems for the Internet and corporate intranets. The plaintiffs seek
to enjoin the Company from its alleged infringing activity and to recover
damages in an amount no less than a reasonable royalty. Although no assurance
can be given as to the outcome of this lawsuit, the Company believes that the
allegations in this action are without merit, and intends to vigorously defend
itself against these claims. The Company may be required to indemnify
Broadcast.com under the terms of its license agreement. The plaintiffs filed a
similar claim based on the same patent and seeking similar remedies as a
separate lawsuit against Microsoft and Broadcast.com in the same court. The
court has consolidated the lawsuit against Microsoft and Broadcast.com with the
lawsuit against the Company and Broadcast.com. If the plaintiffs prevail in
their claims, the Company could be required to pay damages or other royalties,
in addition to complying with injunctive relief, which could have a material
adverse effect on the Company's operating results.

        On July 29, 1998, Left Bank Management, Inc. filed a lawsuit against the
Company in the U.S. District Court for the Western District of Washington. The
plaintiff alleges that the Company entered into an oral agreement with it in
1995 pursuant to which the plaintiff claims it is entitled to 30 percent of
RealNetworks' revenues from the use of RealAudio technology to promote, sample
or sell music. The plaintiff claims breach of contract, unjust enrichment,
promissory estoppel and breach of implied-in-fact contract. The Company has
denied each of the plaintiff's claims. In response to RealNetworks' motion to
dismiss, the plaintiff withdrew its claim for breach of fiduciary duty. Trial is
currently set for June 2000. Although no assurance can be given as to the
outcome of this lawsuit, the Company believes the allegations in this action are
without merit, and intends to vigorously defend itself against these claims. If
the plaintiffs prevail in their claims, the Company could be required to pay
damages, which could have a material, adverse effect on the Company's operating
results.

        In response to various news reports relating to RealNetworks' privacy
practices, between November 1999 and March 2000, a total of fourteen purported
class action lawsuits were filed against the Company in state and/or federal
courts in California, Illinois, Pennsylvania, Washington and Texas. The
plaintiffs in federal court in Pennsylvania and in Illinois state court have
voluntarily dismissed their lawsuits in response to the Company's motions to
compel arbitration of the claims under the terms of its End User License
Agreements. The remaining twelve actions, which seek to certify classes of
plaintiffs, allege breach of contract, invasion of privacy, deceptive trade
practices, negligence, fraud and violation of certain federal and state laws in
connection with various communications features of the RealPlayer and
RealJukebox products. Plaintiffs are seeking both damages and injunctive relief.
The Company has filed various answers denying the claims and has filed suit in
Washington state court to compel the plaintiffs who have filed actions in Texas,
California and Illinois state courts to arbitrate their claims as required by
our End User License Agreements. On February 10, 2000, the federal district
court for the Northern District of Illinois granted RealNetworks' motion to stay
the court proceedings in that case because the claims are subject to arbitration
under RealNetworks' End User License Agreement. Also on that date, the federal
Judicial Panel on Multidistrict Litigation transferred all federal cases pending
at that time to the federal court in Illinois that has ruled that the claims are
arbitrable. Plaintiffs in the transferred federal cases are seeking to overturn
the district court's ruling that the claims must be arbitrated. Although no
assurance can be given as to the outcome of these lawsuits, the Company believes
that the allegations in these actions are without merit, and intends to
vigorously defend itself against these claims. If the plaintiffs prevail in
their claims, the Company could be required to pay damages or other penalties
in addition to complying with injunctive relief, which could have a material
adverse effect on the Company's operating results.

        From time to time RealNetworks is, and expects to continue to be,
subject to legal proceedings and claims in the ordinary course of its business,
including contract-related claims and claims of alleged infringement of
third-party patents, trademarks and other intellectual property rights. These
claims, even if not meritorious, could force the Company to spend significant
financial and managerial resources. The Company currently has several claims
threatened against it relating to patent infringement, though believes they are
without merit. The Company is not aware of any legal proceedings or claims that
the Company believes will have, individually or taken together, a material
adverse effect on the Company's business, prospects, financial condition and
results of operations.




                                       63
<PAGE>   48

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
December 31, 1999, 1998 and 1997 (in thousands, except per share data)

RealNetworks, Inc. and Subsidiaries


Note 10. Subsequent Events

A. Investment in BackWeb Technologies, Inc. In January 2000 the Company
completed a $15 million investment in BackWeb Technologies, Inc., a leading
provider of push technology for e-business solutions.

B. Acquisition. In January 2000, the Company completed its acquisition of
NetZip, Inc. (NetZip), a Georgia corporation. NetZip is a developer and provider
of Internet download management and utility software. As a result of the
acquisition, NetZip became a wholly-owned subsidiary of RealNetworks and
RealNetworks issued approximately 3,418 shares (including options to purchase
shares) of its common stock in exchange for all of the outstanding shares of
Netzip common stock and options to purchase Netzip common stock, but
approximately 1,820 of those shares are subject to repurchase by the Company at
a nominal repurchase price in certain circumstances. The acquisition will be
accounted for under the purchase method of accounting and is valued at
approximately $126 million, including transaction costs based on the closing
price of the Company's common stock on January 25, 2000. The purchase price
excludes approximately $144 million of the Company's common stock issued to
former stockholders of NetZip which is subject to forfeiture for a period of 30
months after January 25, 2000.


Note 11. Quarterly Information (Unaudited)

The following table summarizes the unaudited statement of operations for each
quarter of 1999 and 1998.


<TABLE>
<CAPTION>
                                             Mar.31           June 30        Sept. 30         Dec.31         Total
                                             ------           -------        --------         ------         -----
<S>                                         <C>               <C>             <C>             <C>           <C>
1999
Net revenues                                $ 24,352          28,545          34,891          43,454        131,242
Gross profit                                  20,025          23,271          28,987          36,468        108,751
Operating income (loss)                       (1,775)         (1,948)           (863)          1,546         (3,040)
Net income (loss)                             (1,058)         (1,080)          3,003           6,061          6,926
Basic net income (loss) per share              (0.01)          (0.01)           0.02            0.04           0.05
Diluted net income  (loss) per  share          (0.01)          (0.01)           0.02            0.03           0.04

1998
Net revenues                                $ 12,879          15,215          17,673          20,610          66,377
Gross profit                                  10,396          12,168          14,349          16,798          53,711
Operating loss                               (12,620)         (4,914)         (3,703)         (2,851)        (24,088)
Net loss                                     (11,552)         (3,675)         (2,499)         (2,227)        (19,953)
Basic and diluted net loss per share           (0.09)          (0.03)          (0.02)          (0.02)          (0.15)
</TABLE>


 The Board of Directors and Shareholders



                                       64
<PAGE>   49

INDEPENDENT AUDITORS' REPORT

RealNetworks, Inc. and Subsidiaries





The Board of Directors and Shareholders
RealNetworks, Inc.:

        We have audited the accompanying consolidated balance sheets of
RealNetworks, Inc. and subsidiaries as of December 31, 1999 and 1998, and the
related consolidated statements of operations and comprehensive income (loss),
shareholders' equity and cash flows for each of the years in the three-year
period ended December 31, 1999. These consolidated financial statements are the
responsibility of the Company's management. Our responsibility is to express an
opinion on these consolidated financial statements based on our audits.

        We conducted our audits in accordance with generally accepted auditing
standards. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement. An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements. An audit also includes
assessing the accounting principles used and significant estimates made by
management, as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.

        In our opinion, the consolidated financial statements referred to above
present fairly, in all material respects, the financial position of
RealNetworks, Inc. and subsidiaries as of December 31, 1999 and 1998, and the
results of their operations and their cash flows for each of the years in the
three-year period ended December 31, 1999, in conformity with generally accepted
accounting principles.



/s/ KPMG LLP
- ------------------
Seattle, Washington
January 21, 2000




                                       65
<PAGE>   50

REPORT OF MANAGEMENT

RealNetworks, Inc. and Subsidiaries




Management is responsible for preparing RealNetworks' consolidated financial
statements and related information that appears in this Annual Report.
Management believes that the consolidated financial statements have been
prepared in conformity with generally accepted accounting principles in all
material respects to present fairly RealNetworks' financial condition and
results of operations. Management has included in RealNetworks' consolidated
financial statements certain amounts that are based on estimates and judgements,
which it believes are reasonable under the circumstances.

        RealNetworks maintains a system of internal accounting policies,
procedures and controls intended to provide reasonable assurance that assets are
safeguarded and transactions are executed in accordance with RealNetworks
authorization and are properly recorded and reported in the consolidated
financial statements. Even an effective internal control system, no matter how
well designed, has inherent limitations, including the possibility of
circumvention or overriding of controls, and therefore can provide only
reasonable assurance with respect to financial statement presentation. The
system of accounting and other controls is continuously improved and modified in
response to changes in business conditions and operations.

        The RealNetworks Board of Directors has an Audit Committee that includes
nonmanagement Directors. The Committee meets with financial management and
RealNetworks' independent auditors to review internal accounting controls and
accounting, auditing and financial reporting matters.

        KPMG LLP audits RealNetworks' consolidated financial statements in
accordance with generally accepted auditing standards to express an opinion on
RealNetworks' consolidated financial statements. Their opinion is based on
procedures believed by them to be sufficient to provide reasonable assurance
that the consolidated financial statements are free from material misstatement.






/s/ ROBERT GLASER                            /s/ PAUL BIALEK
- ---------------------------------            -----------------------------------
Robert Glaser                                Paul Bialek

Chairman of the Board                        Senior Vice President of
and Chief Executive Officer                  Finance and Operations
                                             and Chief Financial Officer



                                       66
<PAGE>   51

COMMON STOCK

RealNetworks, Inc. and Subsidiaries

The Company's common stock has been traded on the Nasdaq National Market under
the symbol "RNWK" since the Company's initial public offering in November 1997.
There is currently only a limited trading market for shares of the Company's
common stock and accordingly there is no assurance that any quantity of the
common stock could be sold at or near reported trading prices.

        The following table sets forth for the periods indicated the high and
low closing prices for the Company's common stock. These quotations represent
prices between dealers and do not include retail markups, markdowns or
commissions and may not necessarily represent actual transactions.

<TABLE>
<CAPTION>
year ended December 31, 1999        high          low
- ------------------------------------------------------
<S>                            <C>              <C>
First quarter                  $    36.375       9.000
Second quarter                      65.938      25.500
Third quarter                       54.750      27.531
Fourth quarter                      93.000      43.875
</TABLE>

<TABLE>
<CAPTION>
year ended December 31, 1998        high          low
- ------------------------------------------------------
<S>                            <C>               <C>
First quarter                  $     7.438       3.375
Second quarter                       9.859       4.984
Third quarter                       12.063       3.813
Fourth quarter                      12.438       5.531
</TABLE>


        The Company has not paid any cash dividends and does not intend to pay
any cash dividends in the foreseeable future.

        As of March 20, 2000, there were approximately 649 holders of record of
the Company's common stock. Most shares of the Company's common stock are held
by brokers and other institutions on behalf of shareholders.



                                       67

<PAGE>   1
                                                                    EXHIBIT 21.1


                       SUBSIDIARIES OF REALNETWORKS, INC.



Entity                                         Jurisdiction
- ------                                         ------------

RealNetworks, Ltd.                             United Kingdom
RealNetworks K.K.                              Japan
RealNetworks, SARL                             France
RealNetworks GmbH                              Germany
RealNetworks Australia Pty. Limited            Australia
RealNetworks of Brazil LtDA                    Brazil
RealNetworks of Mexico, Inc.                   Mexico
RealNetworks E-Commerce LLC                    Delaware
RealNetworks Investments LLC                   Delaware
NetZip, Inc.                                   Georgia
Xing Technology Corporation                    California



<PAGE>   1
                                                                    Exhibit 23.1

                         CONSENT OF INDEPENDENT AUDITORS


The Board of Directors
RealNetworks, Inc.:


We consent to the incorporation by reference in the registration statements
(Nos. 333-42579, 333-53127 and 333-63333) on Form S-8 of RealNetworks, Inc., and
subsidiaries of our reports dated January 21, 2000, relating to the consolidated
balance sheets of RealNetworks, Inc. and subsidiaries as of December 31, 1999
and 1998, and the related consolidated statements of operations and
comprehensive income (loss), shareholders' equity and cash flows for each of the
years in the three-year period ended December 31, 1999, and the related
consolidated financial statement schedule, which reports appear in the 1999
Annual Report on Form 10-K of RealNetworks, Inc., or are incorporated by
reference therein from the 1999 annual report to shareholders of RealNetworks,
Inc.


/s/ KPMG LLP
Seattle, Washington
March 28, 2000


















<TABLE> <S> <C>

<ARTICLE> 5

<S>                             <C>
<PERIOD-TYPE>                   12-MOS
<FISCAL-YEAR-END>                          DEC-31-1999
<PERIOD-START>                             JAN-01-1999
<PERIOD-END>                               DEC-31-1999
<CASH>                                         160,955
<SECURITIES>                                   183,672
<RECEIVABLES>                                    8,877
<ALLOWANCES>                                     1,982
<INVENTORY>                                          0
<CURRENT-ASSETS>                               354,392
<PP&E>                                          36,271
<DEPRECIATION>                                  10,101
<TOTAL-ASSETS>                                 411,124
<CURRENT-LIABILITIES>                           80,565
<BONDS>                                          1,011
                                0
                                          0
<COMMON>                                           150
<OTHER-SE>                                     330,409
<TOTAL-LIABILITY-AND-EQUITY>                   411,124
<SALES>                                              0
<TOTAL-REVENUES>                               131,242
<CGS>                                                0
<TOTAL-COSTS>                                   22,491
<OTHER-EXPENSES>                               111,791
<LOSS-PROVISION>                                     0
<INTEREST-EXPENSE>                                 841
<INCOME-PRETAX>                                  6,926
<INCOME-TAX>                                         0
<INCOME-CONTINUING>                              6,926
<DISCONTINUED>                                       0
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                     6,926
<EPS-BASIC>                                       0.05
<EPS-DILUTED>                                     0.04


</TABLE>


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