UNITED ROAD SERVICES INC
DEFS14A, 2000-06-13
AUTOMOTIVE REPAIR, SERVICES & PARKING
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                                 UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549

                               ----------------
                                  SCHEDULE 14A
                Proxy Statement Pursuant to Section 14(a) of the
                        Securities Exchange Act of 1934

   Filed by the Registrant [X]

   Filed by a Party other than the Registrant [_]

   Check the appropriate box:

                                     [_CONFIDENTIAL,]FOR USE OF THE COMMISSION
                                       ONLY (AS PERMITTED BY RULE 14A-6(E)(2))
   [_]Preliminary Special Proxy Statement

   [X]Definitive Proxy Statement

   [_]Definitive Additional Materials

   [_]Soliciting Material Pursuant to (S) 240.14a-11(c) or (S) 240.14a-12

                           UNITED ROAD SERVICES, INC.
                (Name of Registrant as Specified In Its Charter)

    (Name of Person(s) Filing Proxy Statement, if other than the Registrant)

   Payment of Filing Fee (Check the appropriate box):

   [X]No fee required.

   [_]Fee computed on table below per Exchange Act Rules 14a-6(i)(4) and 0-11.

   (1)Title of each class of securities to which transaction applies:
     ----------------------------------------------------------------------

   (2)Aggregate number of securities to which transaction applies:
     ----------------------------------------------------------------------

   (3) Per unit price or other underlying value of transaction computed
       pursuant to Exchange Act Rule 0-11 (set forth the amount on which the
       filing fee is calculated and state how it was determined):
     ----------------------------------------------------------------------

   (4)Proposed maximum aggregate value of transaction:
     ----------------------------------------------------------------------

   (5)Total fee paid:
     ----------------------------------------------------------------------

   [_]Fee paid previously with preliminary materials.

  [_Check]box if any part of the fee is offset as provided by Exchange Act
    Rule 0-11(a)(2) and identify the filing for which the offsetting fee was
    paid previously. Identify the previous filing by registration statement
    number, or the Form or Schedule and the date of its filing.

   (1)Amount Previously Paid:
     ----------------------------------------------------------------------

   (2)Form, Schedule or Registration Statement No.:
     ----------------------------------------------------------------------

   (3)Filing Party:
     ----------------------------------------------------------------------

   (4)Date Filed:
     ----------------------------------------------------------------------

   Notes:

   Reg. (S) 240.14a-101.                                         SEC 1913 (3-99)

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                       [Logo UNITED ROAD SERVICES, INC.]
                             17 Computer Drive West
                             Albany, New York 12205

                                                                   June 13, 2000

Dear Stockholder of United Road Services, Inc.:

   You are invited to attend a special meeting of the stockholders (the
"Meeting") of United Road Services, Inc., a Delaware corporation (the
"Company"), to be held on July 20, 2000, beginning at 9:00 a.m. Eastern
Standard Time, at the Sheraton New York Hotel and Towers, 811 Seventh Avenue,
New York, New York.

   At the Meeting, you will be asked to consider and approve the following
proposals (the "Proposals"):

     1. The Company's issuance and sale of (i) $25,000,000 worth of its
  Series A Participating Convertible Preferred Stock, par value $0.001 per
  share (the "Series A Preferred Stock"), to Blue Truck Acquisition, LLC, a
  Delaware limited liability company and an affiliate of KPS Special
  Situations Fund, L.P., a Delaware limited partnership (the "KPS
  Transaction"), and (ii) $2,000,000 worth of its Series A Preferred Stock to
  CFE, Inc., a Delaware corporation and an affiliate of General Electric
  Capital Corporation, a New York corporation (the "CFE Transaction" and,
  together with the KPS Transaction, the "Preferred Stock Transactions"); and

     2. An amendment to the Company's 1998 Stock Option Plan (the "Stock
  Option Plan") to (i) increase the maximum number of shares of the Company's
  common stock, par value $0.01 per share, which may be covered by awards
  under the plan from 127,889 to 327,889 shares, and (ii) limit the maximum
  number of shares with respect to which options may be granted to any one
  plan participant with respect to any calendar year and provide that it is
  intended that the committee which administers the Stock Option Plan will be
  comprised of "outside directors" (i.e., non-employee directors) to ensure
  that options granted under the Stock Option Plan will qualify for the
  "performance-based compensation" exception to the $1 million compensation
  deduction limitation generally imposed by Section 162(m) of the Internal
  Revenue Code of 1986, as amended.

   The Company's Board of Directors carefully considered and has approved the
terms and conditions of the Preferred Stock Transactions and believes that the
proposed transactions are advisable and in the best interests of the Company
and its stockholders. The Board of Directors also believes that the proposal
relating to the amendment to the Stock Option Plan will assist the Company in
continuing to attract, motivate and retain key employees. The Board of
Directors recommends that the stockholders vote FOR each of the Proposals.

   The enclosed Notice and Proxy Statement contain details concerning the
Proposals. We urge you to read and consider these documents carefully. Whether
or not you plan to be at the Meeting, please be sure to sign, date and return
the enclosed proxy card in the enclosed envelope as promptly as possible so
that your shares may be represented at the Meeting and voted in accordance with
your wishes. If you attend the Meeting, you may vote in person, even if you
previously returned your proxy card. Your vote is important regardless of the
number of shares you own.

                                          Sincerely,

                                          /s/ Gerald R. Riordan

                                          Gerald R. Riordan
                                          Chief Executive Officer and
                                           Secretary
<PAGE>

                           UNITED ROAD SERVICES, INC.
                             17 Computer Drive West
                             Albany, New York 12205

                               ----------------

                   Notice of Special Meeting of Stockholders
                            to be Held July 20, 2000
                               ----------------

To the Stockholders of United Road Services, Inc.

   Notice is hereby given that a special meeting of the stockholders (the
"Meeting") of United Road Services, Inc., a Delaware corporation (the
"Company"), will be held at the Sheraton New York Hotel and Towers, 811 Seventh
Avenue, New York, New York, on July 20, 2000, beginning at 9:00 a.m. Eastern
Standard Time, to consider and act upon the following proposals (the
"Proposals"):

     1. The Company's issuance and sale of (i) $25,000,000 worth of its
  Series A Participating Convertible Preferred Stock, par value $0.001 per
  share (the "Series A Preferred Stock"), to Blue Truck Acquisition, LLC, a
  Delaware limited liability company and an affiliate of KPS Special
  Situations Fund, L.P., a Delaware limited partnership, and (ii) $2,000,000
  worth of its Series A Preferred Stock to CFE, Inc., a Delaware corporation
  and an affiliate of General Electric Capital Corporation, a New York
  corporation; and

     2. An amendment to the Company's 1998 Stock Option Plan (the "Stock
  Option Plan") to (i) increase the maximum number of shares of the Company's
  common stock, par value $0.01 per share, which may be covered by awards
  under the plan from 127,889 to 327,889 shares, and (ii) limit the maximum
  number of shares with respect to which options may be granted to any one
  plan participant with respect to any calendar year and provide that it is
  intended that the committee which administers the Stock Option Plan will be
  comprised of "outside directors" (i.e., non-employee directors) to ensure
  that options granted under the Stock Option Plan will qualify for the
  "performance-based compensation" exception to the $1 million compensation
  deduction limitation generally imposed by Section 162(m) of the Internal
  Revenue Code of 1986, as amended.

   The Board of Directors has approved and recommends that you vote in favor of
each of the Proposals to be presented at the Meeting.

   The Board of Directors has fixed the close of business on May 26, 2000 as
the record date for determining the stockholders entitled to notice of and to
vote at the Meeting. The Proposals are more fully described in the accompanying
proxy statement, which forms a part of this notice and should be read carefully
by all stockholders.

   WE URGE YOU TO ATTEND AND PARTICIPATE IN THE MEETING. WHETHER OR NOT YOU
PLAN TO ATTEND THE MEETING, PLEASE DATE, SIGN AND MAIL THE ENCLOSED PROXY CARD
IN THE ENVELOPE PROVIDED (WHICH REQUIRES NO POSTAGE FOR MAILING IN THE UNITED
STATES) AS SOON AS POSSIBLE. EVEN IF YOU HAVE GIVEN YOUR PROXY, YOU MAY STILL
ATTEND THE MEETING AND VOTE IN PERSON. A PROMPT RESPONSE IS HELPFUL AND YOUR
COOPERATION WILL BE APPRECIATED.

                                          By Order of the Board of Directors,

                                          /s/ Gerald R. Riordan

                                          Gerald R. Riordan
                                          Chief Executive Officer and
                                           Secretary

June 13, 2000
<PAGE>

                           UNITED ROAD SERVICES, INC.
                             17 Computer Drive West
                             Albany, New York 12205

                               ----------------

                                Proxy Statement
                                     for a
            Special Meeting of Stockholders to Be Held July 20, 2000
                               ----------------

Date, Time, Place and Purpose

   This proxy statement is furnished in connection with the solicitation of
proxies by the board of directors (the "Board of Directors" or the "Board") of
United Road Services, Inc., a Delaware corporation (the "Company"), for use at
a special meeting of the Company's stockholders scheduled for July 20, 2000
(the "Meeting"), beginning at 9:00 a.m. Eastern Standard Time, at the Sheraton
New York Hotel and Towers, 811 Seventh Avenue, Albany, New York, to consider
and act upon the following proposals (the "Proposals"):

     1. The Company's issuance and sale of (i) $25,000,000 worth of its
  Series A Participating Convertible Preferred Stock, par value $0.001 per
  share (the "Series A Preferred Stock"), to Blue Truck Acquisition, LLC
  ("Blue Truck"), a Delaware limited liability company and an affiliate of
  KPS Special Situations Fund, L.P. ("KPS"), a Delaware limited partnership
  (the "KPS Transaction"), and (ii) $2,000,000 worth of its Series A
  Preferred Stock to CFE, Inc. ("CFE"), a Delaware corporation and an
  affiliate of General Electric Capital Corporation ("GE Capital"), a New
  York corporation (the "CFE Transaction" and, together with the KPS
  Transaction, the "Preferred Stock Transactions"); and

     2. An amendment to the Company's 1998 Stock Option Plan (the "Stock
  Option Plan") to (i) increase the maximum number of shares of the Company's
  common stock, par value $0.01 per share (the "Common Stock"), which may be
  covered by awards under the plan from 127,889 to 327,889 shares, and (ii)
  limit the maximum number of shares with respect to which options may be
  granted to any one plan participant (the "Option Plan Proposal") with
  respect to any calendar year and provide that it is intended that the
  committee which administers the Stock Option Plan will be comprised of
  "outside directors" (i.e., non-employee directors) to ensure that options
  granted under the Stock Option Plan will qualify for the "performance-based
  compensation" exception to the $1 million compensation deduction limitation
  generally imposed by Section 162(m) of the Internal Revenue Code of 1986,
  as amended (the "Code").

   This proxy statement and the accompanying proxy card are first being mailed
to the Company's stockholders on or about June 14, 2000.

   The Board of Directors has approved the Proposals and recommends a vote for
approval of each Proposal by the stockholders entitled to vote at the Meeting.
In deciding whether to approve the Proposals, you should carefully consider all
of the information set forth in this proxy statement, including but not limited
to the information set forth below under the headings "Proposal No. 1: The
Preferred Stock Transactions--Background of the Preferred Stock Transactions,"
"--Recommendation of the Board of Directors and Reasons Therefor" and "--
Certain Risks Associated with the Preferred Stock Transactions."

   If you have any questions or need further assistance in voting your shares,
please call:

                          [Logo GEORGESON SHAREHOLDER]
                          17 State Street, 10th Floor
                               New York, NY 10004

                         Call Toll Free (800) 223-2064
<PAGE>

Quorum and Required Vote

   A majority of the outstanding shares of the Company's Common Stock
represented in person or by proxy at the Meeting will constitute a quorum.
Approval of each Proposal requires the affirmative vote of a majority of the
shares of Common Stock represented in person or by proxy at the Meeting.
Abstentions and proxies relating to "street name" shares for which brokers have
not received voting instructions from the beneficial owner ("Broker Non-Votes")
will be counted to determine whether a quorum is present. Abstentions will be
counted as part of the total number of votes cast on the Proposals in
determining whether each Proposal has received the requisite number of
favorable votes, whereas Broker Non-Votes will not be counted as part of the
total number of votes cast on the Proposals. Thus, abstentions will have the
same effect as votes "against" the Proposals, whereas Broker Non-Votes will
have no effect in determining whether any Proposal has been approved by
stockholders.

   Stockholder approval of the KPS Transaction and the CFE Transaction is not
required. However, due to the importance to the Company and its stockholders of
these transactions, the Board of Directors has chosen to submit the Preferred
Stock Transactions to the stockholders for approval. The agreements governing
the Preferred Stock Transactions permit either party to elect not to consummate
the transaction in the event that the Company's stockholders fail to approve
the transaction at the Meeting. Each of the Company and Blue Truck or CFE, as
the case may be, may (but is not required to) elect to waive the stockholder
approval condition at any time and proceed with the transaction. In determining
whether the Company should consummate the Preferred Stock Transactions in the
event that they are not approved by the stockholders at the Meeting, the Board
of Directors (including the independent committee thereof) will consider all
relevant factors, including the financial condition of the Company, its need
for capital, and the alternative sources of financing available to the Company,
if any. Stockholder approval of the Option Plan Proposal is required by the
terms of the plan to increase the number of shares and to ensure compliance
with the performance-based compensation exception to the $1 million
compensation deduction limitation generally imposed by Section 162(m) of the
Code.

Proxies

   The enclosed proxy provides that you may specify that your shares be voted
FOR, AGAINST or ABSTAIN with respect to each of the Proposals. All shares of
Common Stock represented by properly executed proxies received prior to or at
the Meeting and not revoked will be voted in accordance with the instructions
indicated in such proxies. Properly executed proxies that do not contain voting
instructions will be voted FOR approval of each of the Proposals provided that
the stockholder is the record holder of the shares. If the stockholder holds
the shares in street name through a broker, the shares will be treated as
described under the heading "Quorum and Required Vote" above. Stockholders are
urged to mark the box on the proxy to indicate how their Common Stock is to be
voted. It is not expected that any matter other than those referred to herein
will be brought before the Meeting. If, however, other matters are properly
presented, the persons named as proxies will vote in accordance with their own
judgment with respect to such matters, unless authority to do so is expressly
withheld in the proxy. A duly executed proxy is irrevocable if it states that
it is irrevocable and only as long as it is coupled with an interest sufficient
in law to support an irrevocable power. Any stockholder who executes and
returns a proxy may revoke such proxy in writing at any time before it is voted
at the Meeting by: (1) filing with the Secretary of the Company, at 17 Computer
Drive West, Albany, NY 12205, written notice of such revocation bearing a later
date than the proxy or a subsequent, later dated and signed proxy relating to
the same shares; or (2) attending the Meeting and voting in person (although
attendance at the Meeting will not in and of itself constitute revocation of a
proxy).

   The cost of soliciting proxies will be borne by the Company. In addition to
solicitations by mail, officers, directors and employees of the Company, Blue
Truck, KPS or their respective affiliates may solicit proxies in person or by
telephone. Such individuals will not receive any extra compensation for these
activities. The Company will also make arrangements with brokerage firms and
other custodians, nominees and fiduciaries to forward proxy solicitation
materials to the beneficial owners of the Common Stock. The Company will
reimburse such persons for the reasonable out-of-pocket expenses that they
incur in connection with forwarding

                                       ii
<PAGE>

such materials. In addition, the Company has retained Georgeson Shareholder
Communications, Inc. ("Georgeson") to assist the Company in its solicitation of
proxies from shareholders. The Company will pay Georgeson a fee, expected to be
approximately $9,000, and will reimburse its reasonable out-of-pocket expenses.

Record Date

   As of May 26, 2000 (the "Record Date"), the record date for determining the
stockholders entitled to notice of and to vote at the Meeting, the Company had
outstanding 1,921,077 shares of its Common Stock and such shares are the only
shares entitled to vote at the Meeting. Each share is entitled to one vote on
each matter to be voted upon at the Meeting.

Reverse Stock Split

   All per share references contained in this proxy statement have been
adjusted to give effect to the 10-for-1 reverse split of the outstanding Common
Stock effected as of May 4, 2000 (the "Reverse Stock Split").

                           FORWARD-LOOKING STATEMENTS

   From time to time, in written reports and oral statements, management may
discuss its expectations regarding the Company's future performance. Generally,
these statements relate to business plans or strategies, projected or
anticipated benefits or other consequences of such plans or strategies or other
actions taken or to be taken by the Company, including the impact of such
plans, strategies or actions on the Company's results of operations or
components thereof, projected or anticipated benefits from operational changes,
acquisitions or dispositions made or to be made by the Company, or projections,
involving anticipated revenues, costs, earnings or other aspects of the
Company's results of operations. The words "expect," "believe," "anticipate,"
"project," "estimate," "intend" and similar expressions, and their opposites,
are intended to identify forward-looking statements. These forward-looking
statements are not guarantees of future performance but rather are based on
currently available competitive, financial and economic data and management's
operating plans. These forward-looking statements involve risks and
uncertainties that could render actual results materially different from
management's expectations. Such risks and uncertainties include, without
limitation, the availability of capital to fund operations, including
expenditures for new equipment, risks related to the Company's limited
operating history, risks related to the Company's ability to successfully
implement its revised business strategy, the loss of significant customers and
contracts, changes in applicable regulations, including but not limited to,
various federal, state and local laws and regulations regarding equipment,
driver certification, training, recordkeeping and workplace safety, risks
related to the Company's ability to integrate acquired companies, risks related
to the adequacy, functionality, sufficiency and cost of the Company's
information systems, potential exposure to environmental and other unknown or
contingent liabilities, risks associated with the Company's labor relations,
changes in the general level of demand for towing, recovery and transport
services, price changes in response to competitive factors, seasonal and other
variations in the demand for towing, recovery and transport services, general
economic conditions, and other risk factors (the "Risk Factors") described from
time to time in the Company's reports filed with the Securities and Exchange
Commission (the "SEC").

   All statements herein that are not statements of historical fact are
forward-looking statements. Although management believes that the expectations
reflected in such forward-looking statements are reasonable, there can be no
assurance that those expectations will prove to have been correct. Certain
other important factors that could cause actual results to differ materially
from management's expectations ("Cautionary Statements") are disclosed in this
proxy statement and in the other filings of the Company with the SEC. All
written forward-looking statements by or attributable to management in this
proxy statement are expressly qualified in their entirety by the Risk Factors
and the Cautionary Statements. Investors must recognize that events could turn
out to be significantly different from what management currently expects.

                                      iii
<PAGE>

<TABLE>
<S>                                                                        <C>
SUMMARY OF PROXY STATEMENT................................................   1

PROPOSAL NO. 1: THE PREFERRED STOCK TRANSACTIONS..........................   7

THE KPS TRANSACTION.......................................................   7
Background of the KPS Transaction.........................................   7
The Role of the Independent Committee.....................................   9
Recommendation of the Board of Directors and Reasons Therefor.............  10
Certain Risks Associated with the KPS Transaction.........................  11
Information About Blue Truck..............................................  13
Terms of the KPS Transaction..............................................  13
The KPS Purchase Agreement................................................  14
Terms of the Series A Preferred Stock.....................................  20
Other Agreements..........................................................  22
Interests of Certain Persons in the KPS Transaction.......................  27
Modifications to Long Term Incentive Plans to be Established After the
 Closing..................................................................  29
Interests of Charterhouse.................................................  29
Interests of Certain Other Employees......................................  30
Use of Proceeds of the KPS Transaction....................................  30

THE CFE TRANSACTION.......................................................  31
Background of the CFE Transaction.........................................  31
Recommendation of the Board of Directors and Reasons Therefor.............  31
Certain Risks Associated with the CFE Transaction.........................  32
Information About CFE.....................................................  32
Terms of the CFE Transaction..............................................  32
The CFE Purchase Agreement................................................  32
Terms of the Series A Preferred Stock.....................................  34
Other Agreements..........................................................  34
Interests of Certain Persons in the CFE Transaction.......................  34
Use of Proceeds of the CFE Transaction....................................  34
The GE Capital Credit Facility............................................  35

APPRAISAL RIGHTS..........................................................  36

APPROVAL REQUIRED AND RECOMMENDATION......................................  36

PROPOSAL NO. 2: THE AMENDMENT TO THE STOCK OPTION PLAN....................  37
The Increase to the Option Pool...........................................  37
Compliance with Section 162(m) of the Code................................  38
The Stock Option Plan.....................................................  38

EXECUTIVE COMPENSATION....................................................  41

SECURITIES BENEFICIALLY OWNED BY PRINCIPAL STOCKHOLDERS AND MANAGEMENT....  47

OTHER MATTERS TO COME BEFORE THE SPECIAL MEETING..........................  48

INDEPENDENT ACCOUNTANTS...................................................  48

PROPOSALS OF SECURITY HOLDERS.............................................  48

MATERIAL INCORPORATED BY REFERENCE........................................  49
</TABLE>

<TABLE>
 <C>         <S>
 Appendix A: The KPS Purchase Agreement
 Appendix B: Investors' Agreement
 Appendix C: Registration Rights Agreement
</TABLE>

                                       iv
<PAGE>

<TABLE>
 <C>         <S>
 Appendix D: Amended and Restated Charterhouse Purchase Agreement
 Appendix E: Certificate of Designations
 Appendix F: Amendment No. 1 to KPS Purchase Agreement
 Appendix G: Amendment to Amended and Restated Charterhouse Purchase Agreement
             and Charterhouse Investors Agreement
 Appendix H: Amendment No. 1 to Stock Option Plan
</TABLE>

                                       v
<PAGE>

                           SUMMARY OF PROXY STATEMENT

   The following is a brief summary of certain information contained elsewhere
in this proxy statement. This summary is not intended to be a complete
description of the matters covered in this proxy statement and is qualified in
its entirety by reference to the more detailed information contained or
incorporated by reference in this proxy statement or in the documents attached
as appendices hereto. Capitalized terms used but not defined in this summary
shall have the meanings given to them elsewhere in this proxy statement.
Stockholders are urged to read this proxy statement, including all materials
incorporated herein by reference, and the appendices hereto in their entirety.

   This proxy statement contains forward-looking statements that involve risks
and uncertainties. Actual results could differ materially from those discussed
in the forward-looking statements as a result of certain factors. See the
section of this proxy statement entitled "Forward-Looking Statements."

The Meeting

   Date, Place and Time. The Meeting will be held on July 20, 2000, at the
Sheraton New York Hotel and Towers, 811 Seventh Avenue, New York, New York,
beginning at 9:00 a.m. Eastern Standard Time.

   Purpose. At the Meeting, stockholders will be asked to approve the following
proposals, as more fully described in this proxy statement:

   1. The Company's issuance and sale of (i) $25,000,000 worth of its Series A
Preferred Stock to Blue Truck pursuant to a Stock Purchase Agreement, dated as
of April 14, 2000 and amended as of May 26, 2000 (as amended, the "KPS Purchase
Agreement"), between the Company and Blue Truck, and (ii) $2,000,000 worth of
its Series A Preferred Stock to CFE pursuant to the terms of a form of Stock
Purchase Agreement (the "CFE Purchase Agreement") expected to be entered into
between the Company and CFE prior to the closing of the KPS Transaction; and

   2. An amendment to the Company's Stock Option Plan to (i) increase the
maximum number of shares of the Company's Common Stock which may be covered by
awards under the plan from 127,889 to 327,889 shares, and (ii) limit the
maximum number of shares with respect to which options may be granted to plan
participants with respect to any calendar year and provide that it is intended
that the committee which administers the Stock Option Plan will be comprised of
"outside directors" (i.e., non-employee directors) to ensure that options
granted under the Stock Option Plan will qualify for the "performance-based
compensation" exception to the $1 million compensation deduction limitation
generally imposed by Section 162(m) of the Code.

   Vote Required and Record Date. Approval of each Proposal requires the
affirmative vote of a majority of the shares of Common Stock represented in
person or by proxy at the Meeting. The Board has fixed the close of business on
May 26, 2000 as the Record Date for determining the stockholders entitled to
notice of and to vote at the Meeting. At the close of business on the Record
Date, the Company had outstanding 1,921,077 shares of its Common Stock and such
shares are the only shares entitled to vote at the Meeting. Each share is
entitled to one vote on each matter to be voted upon at the Meeting. A majority
of the outstanding shares of Common Stock, represented in person or by proxy at
the Meeting, will constitute a quorum. Abstentions and Broker Non-Votes will be
counted to determine whether a quorum is present. Stockholder approval of the
KPS Transaction and the CFE Transaction is not required. However, due to the
importance to the Company and its stockholders of these transactions, the Board
of Directors has chosen to submit the Preferred Stock Transactions to the
stockholders for approval. The agreements governing the Preferred Stock
Transactions permit either party to elect not to consummate the transaction in
the event that the Company's stockholders fail to approve the transaction at
the Meeting. Each of the Company and Blue Truck or CFE, as the case may be,

                                       1
<PAGE>

may (but is not required to) elect to waive the stockholder approval condition
at any time and proceed with the transaction. In determining whether the
Company should consummate the Preferred Stock Transactions in the event that
they are not approved by the stockholders at the Meeting, the Board of
Directors (including the independent committee thereof) will consider all
relevant factors, including the financial condition of the Company, its need
for capital, and the alternative sources of financing available to the Company,
if any. See the sections in the proxy statement entitled "Quorum and Required
Vote," "Proxies," "Record Date" and "Proposal No. 1: The Preferred Stock
Transactions--The KPS Transaction--Recommendation of the Board of Directors and
Reasons Therefor."

   Revocation of Proxies. Any stockholder who executes and returns a proxy may
revoke such proxy in writing at any time before it is voted by (1) filing with
the Secretary of the Company, at 17 Computer Drive West, Albany, NY 12205,
written notice of such revocation bearing a later date than the proxy or a
subsequent, later dated and signed proxy relating to the same shares; or (2)
attending the Meeting and voting in person (although attendance at the Meeting
will not in and of itself constitute revocation of a proxy). Properly executed
proxies that do not contain voting instructions will be voted FOR approval of
each of the Proposals provided that the stockholder is the record holder of the
shares. If the stockholder holds the shares in street name through a broker,
the shares will be treated as described in the section in this proxy statement
entitled "Quorum and Required Vote." See also the section in this proxy
statement entitled "Proxies."

The Preferred Stock Transactions

   Background of the Preferred Stock Transactions. For a description of the
events leading to the approval and adoption by the Board of the Preferred Stock
Transactions and the agreements related thereto, see the sections in this proxy
statement entitled "Proposal No. 1: The Preferred Stock Transactions--The KPS
Transaction--Background of the KPS Transaction," "--The Role of the Independent
Committee," "--Recommendation of the Board of Directors and Reasons Therefor"
and "--The CFE Transaction--Background of the CFE Transaction."

   Purposes of the Preferred Stock Transactions. The Company's purposes in
engaging in the Preferred Stock Transactions are, among other things: (i) to
obtain the equity capital provided by the investments by Blue Truck and CFE,
and (ii) to obtain increased borrowing capacity under a new $93 million senior
secured revolving credit facility to be provided by GE Capital (which may
increase to up to $100 million depending on the success of syndication efforts)
(the "Refinancing," as it is described more fully in the section of this proxy
statement entitled "Proposal No. 1--The Preferred Stock Transactions--The CFE
Transaction--The GE Capital Credit Facility"). See the section of this proxy
statement entitled "Proposal No. 1: The Preferred Stock Transactions--The KPS
Transaction--Recommendation of the Board of Directors and Reasons Therefor."

   Parties to the Preferred Stock Transactions.

     The Company. The Company is a national provider of automobile transport
  services and a regional provider of motor vehicle and equipment towing and
  recovery services. As of March 31, 2000, the Company operated a network of
  26 towing and recovery service divisions and 17 transport divisions in a
  total of 22 states. During 1999, approximately 60.9% of the Company's net
  revenue was derived from the provision of transport services and
  approximately 39.1% of its net revenue was derived from the provision of
  towing and recovery services.

     Blue Truck and KPS. Blue Truck is a newly-formed Delaware limited
  liability company formed and wholly-owned by KPS as an investment vehicle
  in connection with the KPS Transaction. It is anticipated that Blue Truck
  will not have any significant assets or liabilities other than the Series A
  Preferred Stock.

     KPS is a $210 million private equity fund formed in 1998. KPS
  specializes in investments in under-performing companies requiring
  operational, financial or strategic restructuring.


                                       2
<PAGE>

     CFE. CFE, Inc. is a Delaware corporation and a wholly-owned subsidiary
  of GE Capital. CFE serves as an investment vehicle for GE Capital. Its
  headquarters are in Stamford, Connecticut.

   Recommendation of the Board.

   The Board of Directors, by unanimous vote of all of the directors (other
than the directors who were designated by Charter URS LLC ("Charterhouse") to
be on the Board of Directors pursuant to the Investors Agreement, dated
November 19, 1998, between Charterhouse and the Company (the "Charterhouse
Designees") who abstained from voting on the matter due to a potential interest
in the transaction (see the section of this proxy statement entitled "Proposal
No. 1: The Preferred Stock Transactions--The KPS Transaction--Interests of
Certain Persons in the KPS Transaction--Interests of Charterhouse")), has
determined that the Preferred Stock Transactions are in the best interests of
the Company and its stockholders, has approved the KPS Purchase Agreement and
the CFE Purchase Agreement and the respective transactions contemplated thereby
and recommends approval of the Preferred Stock Transactions by the
stockholders.

   Certain Risks Associated with the KPS Transaction.

   The Company is in need of capital to refinance its existing credit facility
and to fund its medium and long-term working capital requirements and its
growth strategy. If the Preferred Stock Transactions are not consummated, the
Refinancing will not be available to the Company and the Company cannot assure
you that additional or alternative financing could be obtained on terms and
conditions that are as favorable to the Company as the Refinancing.

   Moreover, in the event that the KPS Transaction is not consummated, the
Company may be obligated to pay certain fees and/or expenses to Blue Truck, as
described in the section of this summary entitled "--Certain Fees and
Expenses." For additional information concerning risks associated with non-
consummation of the Preferred Stock Transactions, see the section of this proxy
statement entitled "Proposal No. 1: The Preferred Stock Transactions--The KPS
Transaction--Certain Risks Associated with the KPS Transaction."

   Consummation of the KPS Transaction will result in certain adverse
consequences, including: the change of control of the Company; the replacement
of a majority of the Company's directors; a dilutive effect on existing
stockholders; the possible deterrence of third party offers to acquire the
Company; and the granting of certain preferential rights to the holders of the
Series A Preferred Stock in the event of a liquidation of the Company or
certain other events, including a change of control of the Company.

   Interests of Certain Persons in the Preferred Stock Transactions.

   In considering the recommendation of the Board with respect to the Preferred
Stock Transactions, stockholders should be aware that certain persons have
interests in the Preferred Stock Transactions that may be in addition to, or
different from, the interests of stockholders in general. For a more detailed
discussion of such interests, see the sections of this proxy statement entitled
"Proposal No. 1: The Preferred Stock Transactions--The KPS Transaction--
Interests of Certain Persons in the KPS Transaction" and "--The CFE
Transaction--Interests of Certain Persons in the CFE Transaction." The Board
was aware of these interests and considered them along with the other matters
described herein in determining to recommend the Preferred Stock Transactions
to the stockholders for approval.

   Terms of the KPS Transaction.

     Amount of Investment. Subject to the terms and conditions contained in
  the KPS Purchase Agreement, Blue Truck has agreed to purchase $25,000,000
  worth of the Series A Preferred Stock.

     Investors' Agreement. At the closing of the KPS Transaction (the
  "Closing"), the Company and Blue Truck will enter into an investors'
  agreement providing for, among other things, Blue Truck's right to

                                       3
<PAGE>

  designate a majority of the Company's Board of Directors, subject to Blue
  Truck maintaining certain ownership levels of the Series A Preferred Stock.

     Registration Rights Agreement. At the Closing, the Company will enter
  into a registration rights agreement with Blue Truck and CFE providing for,
  among other things, demand and "piggyback" registration rights with respect
  to the shares of Common Stock issued upon conversion of the Series A
  Preferred Stock and certain other shares of Common Stock held by Blue Truck
  and CFE, respectively.

     Conditions to Closing. The consummation of the KPS Transaction is
  subject to, among other things, the approval of the Company's stockholders
  at the Meeting, the execution of new employment agreements by certain
  members of the Company's management, the Refinancing, the restructuring of
  the Company's 8% Convertible Subordinated Debentures due 2008 held by
  Charterhouse (the "1998 Debentures") and other customary closing
  conditions. Each of the Company or Blue Truck, respectively, may (but is
  not required to) elect to waive any of these conditions and proceed with
  the transaction. See the sections of this proxy statement entitled
  "Proposal No. 1: The Preferred Stock Transactions--The KPS Transaction--
  The KPS Purchase Agreement--Conditions of Purchase" and "--Conditions of
  Sale" and "--The CFE Transaction--The GE Capital Credit Facility."

     Certain Fees and Expenses. If the KPS Purchase Agreement is terminated
  by Blue Truck upon a material breach by the Company or by either party if
  the Company's stockholders fail to approve the KPS Transaction, the Company
  will be obligated to reimburse Blue Truck's fees and expenses incurred in
  connection with the KPS Transaction up to $750,000. In the event that the
  KPS Purchase Agreement is terminated for any reason, other than those
  described in the preceding sentence, the Company will be obligated to
  reimburse Blue Truck's fees and expenses incurred in connection with the
  KPS Purchase Agreement up to $400,000. In addition, if the Company enters
  into a Competing Transaction (as defined in the KPS Purchase Agreement)
  within six months after termination of the KPS Purchase Agreement, the
  Company may be required to pay Blue Truck a breakup fee of up to $3
  million, less the amount of any transaction fees and expenses already paid
  by the Company to Blue Truck. See the section of this proxy statement
  entitled "Proposal No. 1--The Preferred Stock Transactions--The KPS
  Transaction--The KPS Purchase Agreement--Covenants--Expenses."

     No Solicitation. The Company has agreed that, except with respect to a
  Superior Proposal (as defined in the KPS Purchase Agreement) and subject to
  certain actions by the Board in the exercise of its fiduciary duties, the
  Company will not solicit, initiate, encourage or take any other action to
  facilitate the making of any Competing Transaction.

     Termination. The KPS Purchase Agreement may be terminated at any time
  prior to the Closing, notwithstanding approval of the KPS Transaction by
  the stockholders at the Meeting, under any of the circumstances set forth
  in the section of this proxy statement entitled "Proposal No. 1: The
  Preferred Stock Transactions--The KPS Transaction--The KPS Purchase
  Agreement--Termination."

     Use of Net Proceeds. It is currently expected that the net proceeds from
  the KPS Transaction of approximately $18.0 million will be used for working
  capital, capital expenditures and general corporate purposes, including the
  continued implementation of the Company's turnaround plan.

     Appraisal Rights. Stockholders will not have appraisal or similar rights
  in connection with the KPS Transaction.

   Terms of the CFE Transaction.

     Amount of Investment. Subject to the terms and conditions contained in
  the commitment letter dated as of May 19, 2000, by and between the Company
  and GE Capital (the "Commitment Letter") , CFE has agreed to purchase
  $2,000,000 worth of the Series A Preferred Stock. See the section of this
  proxy

                                       4
<PAGE>

  statement entitled "Proposal No. 1: The Preferred Stock Transactions--The
  CFE Transaction--The CFE Purchase Agreement."

     Registration Rights Agreement. At the Closing, CFE will enter into a
  registration rights agreement with the Company and Blue Truck providing
  for, among other things, demand and "piggyback" registration rights with
  respect to the shares of Common Stock issued upon conversion of the Series
  A Preferred Stock and certain other shares of Common Stock held by CFE and
  Blue Truck, respectively.

     Conditions to Closing. The consummation of the CFE Transaction is
  subject to, among other things, the approval of the Company's stockholders
  at the Meeting, the Refinancing, the restructuring of the 1998 Debentures
  and other customary closing conditions. Each of the Company or CFE,
  respectively, may (but is not required to) elect to waive any of these
  conditions and proceed with the transaction. See the sections of this proxy
  statement entitled "Proposal No. 1: The Preferred Stock Transactions--The
  CFE Transaction--The CFE Purchase Agreement--Conditions of Purchase" and
  "--Conditions of Sale."

     Termination. It is expected that the CFE Purchase Agreement shall
  provide that it may be terminated at any time prior to the Closing,
  notwithstanding approval of the CFE Transaction by the stockholders at the
  Meeting, in the event of any of the circumstances set forth in the section
  of this proxy statement entitled "Proposal No. 1: The Preferred Stock
  Transactions--The CFE Transaction--The CFE Purchase Agreement--
  Termination."

     Use of Net Proceeds. It is currently expected that the net proceeds from
  the CFE Transaction of approximately $2.0 million will be used for working
  capital, capital expenditures and general corporate purposes, including the
  continued implementation of the Company's turnaround plan.

   Summary of the Refinancing.

   Pursuant to the terms of the Commitment Letter, GE Capital agreed to provide
the Company with a $93 million senior secured revolving credit facility (the
"GE Capital Credit Facility") (which amount may increase to up to $100 million
depending upon the success of the syndication efforts of GE Capital and its
affiliates). The GE Capital Credit Facility will replace the Company's existing
credit facility. The Commitment Letter contemplates that the Company will have
at least $25 million of borrowing availability after giving effect to the
repayment of the Company's existing credit facility at the Closing. The closing
of the GE Capital Credit Facility is a condition to the closing of both the KPS
Transaction and the CFE Transaction.

   Terms and conditions of the GE Capital Credit Facility are set forth in the
Commitment Letter. However, these terms and conditions remain subject to the
execution of definitive credit documentation between the Company, GE Capital
and the other financial institutions party thereto. For a more detailed
discussion of the Refinancing, see the section of this proxy statement entitled
"Proposal No. 1: The Preferred Stock Transactions--The CFE Transaction--The GE
Capital Credit Facility."

The Amendment to the Stock Option Plan

   The Stock Option Plan currently authorizes the issuance of up to 127,889
shares of Common Stock pursuant to options granted under the plan. As of April
30, 2000, options to purchase an aggregate of 102,945 shares of Common Stock
were outstanding under the Stock Option Plan. The Company also has a 1998 Non-
Qualified Stock Option Plan, which is used for grants of stock options to
employees who are neither directors nor officers of the Company. This plan
authorizes the issuance of up to 50,000 shares of Common Stock pursuant to
options. As of April 30, 2000, options to purchase an aggregate of 36,400
shares of Common Stock were outstanding under this plan. In addition, as of
April 30, 2000, 75,000 options had been granted to an executive in connection
with the commencement of his employment with the Company. See the sections of

                                       5
<PAGE>

this proxy statement entitled "Executive Compensation" and "Proposal No. 2: The
Amendment to the Stock Option Plan--The Increase to the Option Pool."

   The terms of the KPS Purchase Agreement require the Company to enter into
new employment agreements with certain executive officers and one key employee
of the Company at the Closing and, as part of their compensation, to grant such
individuals options to purchase an aggregate of 178,250 shares of Common Stock
(consisting of 129,000 additional options and 49,250 replacement options). See
the section of this proxy statement entitled "Proposal No. 1--The KPS
Transaction--Interests of Certain Persons in the KPS Transaction--Employment
Agreements to be Executed at Closing." In addition, the Company believes that
an increase in the number of shares reserved for issuance under the Stock
Option Plan will assist the Company in continuing to attract, motivate and
retain directors, officers and key employees. The Board of Directors has
approved an amendment to the Stock Option Plan to increase the total number of
shares of Common Stock authorized for issuance under the plan from 127,889 to
327,889 shares to accommodate the grants contemplated by the KPS Transaction
and to provide additional options for grant to directors, officers and key
employees of the Company. Under the terms of the Stock Option Plan, any
material increase in the number of shares authorized for issuance pursuant to
options granted under the plan requires approval of the Company's stockholders.
For additional information concerning the proposed amendment to increase the
maximum number of shares of Common Stock which may be covered by awards under
the Stock Option Plan, see the section of this proxy statement entitled
"Proposal No. 2: The Amendment to the Stock Option Plan--The Increase to the
Option Pool."

   In conjunction with the proposed increase in the number of shares of Common
Stock which may be covered by awards under the plan, stockholders are also
being asked to approve an amendment to the Stock Option Plan to limit the
maximum number of shares with respect to which options may be granted to any
one plan participant. The proposed amendment would provide that no plan
participant may be granted stock options for more than 250,000 shares of Common
Stock in the aggregate per calendar year. This amendment is intended to ensure
compliance with the performance-based compensation exception to the $1 million
annual deduction limit imposed by Section 162(m) of the Code. See "Proposal No.
2: The Amendment to the Stock Option Plan--Per-Person Limitation on Option
Grants."


                                       6
<PAGE>

                PROPOSAL NO. 1: THE PREFERRED STOCK TRANSACTIONS

   The first proposal to be considered and voted upon at the Meeting is the
Company's issuance and sale of (i) $25,000,000 worth of its Series A Preferred
Stock to Blue Truck pursuant to the KPS Purchase Agreement, and (ii) $2,000,000
worth of its Series A Preferred Stock to CFE pursuant to the terms of the CFE
Purchase Agreement.

                              THE KPS TRANSACTION

   As explained under the section of this proxy statement entitled
"Recommendation of the Board of Directors and Reasons Therefor," the Board is
recommending that stockholders approve the KPS Transaction because the Board
believes that the KPS Transaction is advisable and in the best interests of the
Company and its stockholders. Certain members of the Board of Directors have
abstained from this recommendation because of a potential interest in the
transaction (see the section of this proxy statement entitled "--Interests of
Certain Persons in the KPS Transaction--Interests of Charterhouse").

Background of the KPS Transaction

   In the spring and summer of 1999, as the Company's management anticipated
the need for additional capital to fund the Company's operations and growth
strategy, the Company began to explore alternatives for obtaining additional
financing. Access to the capital markets was limited due to disappointing
results of operations and significant declines in the market price for the
Company's Common Stock. Although, in June 1999, the Company was able to secure
an agreement from its bank group to expand the Company's existing $90 million
credit facility to $225 million, funding under the amended credit agreement was
conditioned upon completion of certain significant acquisitions, which the
Board of Directors determined were not in the Company's best interests at that
time. In addition, during the second and third quarters of 1999, the Company
violated certain covenants in its existing credit facility. As a result of
these defaults, the Company's ability to utilize bank borrowings to fund its
working capital needs became constrained.

   Subsequently, on September 8 and 9, 1999, the Board of Directors met to
consider and discuss, among other things, whether the Company should explore
strategic alternatives as a means of raising capital. At this meeting, the
Board received a presentation from Donaldson, Lufkin & Jenrette Securities
Corporation ("DLJ") regarding the goals of a strategic alternatives review and
the mechanics of conducting such a process. DLJ also provided a preliminary
valuation analysis and answered questions from the Board on the strategic
alternatives process. After discussion, the Board determined that it was in the
best interests of the Company and its stockholders to retain DLJ to gather
information with respect to and explore various strategic alternatives to
maximize shareholder value, which could include a sale, merger, consolidation
or any other business combination involving all or a substantial amount of the
business, securities or assets of the Company, a sale of certain assets, a
recapitalization, an investment in the Company by one or more strategic
partners, or maintaining the Company's current strategy.

   At the September 8 and 9 meeting, the Board also established an independent
committee of the Board of Directors (the "Independent Committee"), consisting
of Richard A. Molyneux (Chairman), Grace M. Hawkins, Mark J. Henninger, Edward
W. Morawski and Todd Q. Smart, to direct the strategic alternatives process and
to evaluate the results thereof free from any potential conflicts of interest.
See the section of this proxy statement entitled "--The Role of the Independent
Committee."

   Effective as of September 10, 1999, the Company entered into an agreement
with DLJ whereby DLJ agreed, among other things, to act as the Company's
exclusive financial advisor in identifying and evaluating potential strategic
alternatives, including a sale, merger, consolidation or other business
combination involving all or substantially all of the business, securities or
assets of the Company, a sale of assets involving less than all or
substantially all but more than 30% of the Company's assets, a recapitalization
of the Company whereby

                                       7
<PAGE>

stock, debentures or other securities of the Company would be exchanged for
other securities of the Company or adjusted as to type, amount, income or
priority or a private placement of debt or equity securities of the Company.

   As part of its review of strategic alternatives, DLJ contacted approximately
40 potential partners, including both strategic and financial buyers. After
initial presentations by management to potentially interested parties, the
Company received four proposals, two of which were from strategic buyers and
two of which were from financial investors. On February 9, 2000, the
Independent Committee and the full Board of Directors each met to review and
consider the terms of these proposals and to hear a presentation from DLJ on
the relative advantages and disadvantages of each. Following these meetings,
based on the recommendation of the Independent Committee, the Board of
Directors instructed management to engage in more detailed discussions with the
two potential strategic buyers. Management was also instructed to continue
preliminary discussions with KPS to explore KPS' interest in a transaction
should neither of the strategic transactions materialize. During the course of
these discussions, both strategic partners informed the Company that they did
not wish to proceed with a transaction. In one such case, the strategic buyer
informed the Company that its decision not to proceed was related to
difficulties in obtaining financing. As a result, management began detailed
discussions with KPS regarding a potential investment in the Company in the
form of convertible preferred stock. During March and April 2000, KPS conducted
its due diligence investigation of the Company's business and affairs and
negotiated the terms of a definitive purchase agreement with the Company.

   Pursuant to the KPS Purchase Agreement, Blue Truck has agreed to purchase
from the Company $25 million worth of the Company's Series A Preferred Stock.
Blue Truck has informed the Company that the source of the funds to be used for
the purchase of the Series A Preferred Stock will be a cash contribution by
Blue Truck's sole member, KPS. At the Closing, the Company will issue and sell
to KPS the number of shares of Series A Preferred Stock obtained by dividing
$25 million by a per share purchase price (the "Per Share Purchase Price")
equal to the product of ten times the lesser of $20.00 and an amount equal to
the average of the last reported sale prices per share of the Common Stock for
the 30 consecutive trading days immediately preceding the date of the Closing
(the "Thirty Day Average"); provided, that if the Thirty Day Average is (a)
greater than or equal to $8.40 but less than or equal to $10.00, then the Per
Share Purchase Price will be equal to the product of ten times $10.00, or (b)
less than $8.40, then the Per Share Purchase Price will be 120% of the product
of ten times the Thirty Day Average. Based upon a Per Share Purchase Price of
$53.74, which is 120% of the product of ten times the average of the last
reported sale prices per share of Common Stock for the 30 consecutive trading
days immediately preceding the date hereof, Blue Truck would purchase
approximately 465,203 shares of Series A Preferred Stock. Each share of
Series A Preferred Stock is initially convertible into ten shares of Common
Stock, subject to certain adjustments for accrued and unpaid dividends, stock
splits, recapitalizations and similar events. The Series A Preferred Stock
carries a cash dividend payable at a rate of 5.5% per annum for the first six
years after issuance and at a rate of 5.0% per annum thereafter. Under the
terms of the Series A Preferred Stock and an investors' agreement (the
"Investors' Agreement") to be executed by the Company and Blue Truck at the
Closing, Blue Truck will have the right, subject to the continued satisfaction
of certain ownership thresholds by Blue Truck, to designate a majority of the
Company's directors (see the section of this proxy statement entitled "--Other
Agreements--Investors' Agreement"). The Series A Preferred Stock also carries
voting rights on all matters submitted to the stockholders for a vote, other
than with respect to the election of directors. Blue Truck may, however, vote
on such matters if any person is soliciting proxies or consents in support of
any director who has not been nominated by the Board or if Blue Truck is no
longer entitled to designate at least three of the Board's directors. For
additional information concerning the KPS Transaction and the terms of the
Series A Preferred Stock, see the sections of this proxy statement entitled "--
The KPS Purchase Agreement" and "--Terms of the Series A Preferred Stock."

   Consummation of the KPS Transaction is subject to a number of conditions,
including, among others, stockholder approval, the execution of new employment
agreements with certain members of the Company's senior management team and the
availability at the Closing of the Refinancing. See the sections of this proxy
statement entitled "--The KPS Purchase Agreement--Conditions of Purchase" and
"--Conditions of Sale."

                                       8
<PAGE>

   As described more fully below, in connection with the KPS Transaction, the
Company and Charterhouse entered into an amended and restated purchase
agreement, dated April 14, 2000 (as amended, the "Amended Charterhouse Purchase
Agreement"), pursuant to which they agreed, among other things, to amend the
terms of the Company's 1998 Debentures and to restructure the transactions
contemplated by the Purchase Agreement, dated November 9, 1998, between the
Company and Charterhouse (the "1998 Purchase Agreement") pursuant to which the
1998 Debentures were issued. The Amended Charterhouse Purchase Agreement
provides that, among other things, effective as of the Closing (i) the 1998
Debentures will be canceled and the Company will issue to Charterhouse new
debentures (the "Debentures") in an aggregate amount equal to the outstanding
principal of and all accrued interest on the 1998 Debentures as of the Closing
(which, as of the date of this proxy statement, was approximately $83.8
million), (ii) the Company will have the right to redeem the Debentures at par
plus accrued interest, except in certain limited circumstances, (iii) the
holders of Debentures will have the right to cause the Company to repurchase
their Debentures at a premium in the event of a Change of Control (as defined
therein) of the Company, and (iv) Charterhouse will waive certain corporate
governance rights that it has under its existing agreements with the Company.
In addition, Charterhouse agreed to waive its right under the 1998 Purchase
Agreement to cause the Company to repurchase the 1998 Debentures at a premium
upon the closing of the KPS Transaction in return for, among other things, a
fee in the amount of $750,000, payable in the form of the number of shares of
Common Stock equal to the amount obtained by dividing $750,000 by the
Conversion Price (as defined below and as discussed in more detail under the
section of this proxy statement entitled "--Terms of the Series A Preferred
Stock"). For additional information concerning the Amended Charterhouse
Purchase Agreement, see the section of this proxy statement entitled "--Other
Agreements--Amended Charterhouse Purchase Agreement."

   On March 29 and April 12 and 14, 2000, the Independent Committee and the
full Board of Directors each met to discuss the terms of the proposed KPS
Transaction and to consider the advantages and disadvantages of proceeding with
the transaction. See the section of this proxy statement entitled "--
Recommendation of the Board of Directors and Reasons Therefor." After reviewing
and discussing the proposed terms of the KPS Transaction and the financing
alternatives that the Company had considered, and based upon the advice and
recommendation of DLJ and the recommendation of the Independent Committee, the
Board of Directors, by unanimous vote of all of the directors (other than the
Charterhouse Designees who abstained from voting on the matter due to a
potential interest in the transaction--see the section of this proxy statement
entitled "--Interests of Certain Persons in the KPS Transaction--Interests of
Charterhouse") determined that the KPS Transaction is in the best interests of
the Company and its stockholders, approved the KPS Purchase Agreement and the
transactions contemplated thereby and recommended approval of the KPS
Transaction by the stockholders. The Board also authorized management to enter
into the KPS Purchase Agreement, the Amended Charterhouse Purchase Agreement
and other related agreements, resolved that the KPS Transaction should be
submitted to the Company's stockholders for approval and recommended that the
Company's stockholders vote FOR the KPS Transaction.

The Role of the Independent Committee

   The role of the Independent Committee of the Board of Directors was to: (i)
gather information and explore and evaluate various strategic alternatives to
maximize shareholder value; (ii) consult with management regarding the
operational and financial prospects of the Company in the short, medium and
long-terms; (iii) establish appropriate procedures and processes for evaluating
such alternatives, including but not limited to procedures for addressing any
potential conflicts of interest; (iv) approve or disapprove of any particular
strategic alternative, subject to the approval of a transaction by the full
Board of Directors as and if required by law; and (v) determine, when
appropriate, that strategic alternatives should no longer be explored and that
the engagement of DLJ should be terminated.

   At a meeting held on September 22, 1999, the Independent Committee
considered its fiduciary and other responsibilities under Delaware law. At
meetings held on December 2, 1999 and February 9, 2000, the Independent
Committee reviewed the results of the strategic alternatives process and
discussed whether the

                                       9
<PAGE>

Company should continue the strategic alternatives review in light of the time
and attention required of management to further the process while at the same
time focusing on the Company's initiatives to improve profitability. As a
result of its February 9, 2000 meeting, the Independent Committee recommended
that the Company continue to pursue the parallel paths of implementing its
turnaround plan and exploring possible strategic alternatives and that
management should engage in more detailed discussions with the two potential
strategic buyers that had submitted proposals. The Independent Committee also
directed management to continue preliminary discussions with KPS to explore
KPS' interest in a transaction, should neither of the strategic transactions
materialize, and to continue to consider alternatives to secure additional
and/or replacement financing for the Company.

   At each regular and special meeting of the Board of Directors between
September 1999 and April 2000, the Independent Committee, together with the
other members of the Board of Directors, received regular reports from DLJ
concerning the results of the strategic alternatives review. At each meeting at
which action was to be taken with respect to particular strategic alternatives,
including the KPS Transaction, or the procedures and processes for evaluating
strategic alternatives, the Independent Committee met separately to discuss,
consider and approve or disapprove of the actions under consideration. From
time to time, members of the Independent Committee also directed and consulted
with management concerning the negotiations with KPS. After deliberating and
reaching its conclusions with respect to any particular action, the Independent
Committee reported its recommendations to the Board of Directors.

   The Independent Committee has unanimously approved the KPS Transaction and
has recommended its approval to the Board of Directors. The Independent
Committee believes that the terms of the KPS Transaction are in the best
interests of the Company and its stockholders. The Independent Committee
conducted its own analysis and considered numerous factors in reaching its
decision to recommend the KPS Transaction to the Board of Directors, including
the factors outlined below under "--Recommendation of the Board of Directors
and Reasons Therefor."

Recommendation of the Board of Directors and Reasons Therefor

   The Board of Directors, by unanimous vote of all of the directors (other
than the Charterhouse Designees who abstained from voting on the matter due to
a potential interest in the transaction--see the section of this proxy
statement entitled "--Interests of Certain Persons in the KPS Transaction--
Interests of Charterhouse") has determined that the KPS Transaction is in the
best interests of the Company and its stockholders, has approved the KPS
Purchase Agreement and the transactions contemplated thereby and recommends
approval of the KPS Transaction by the stockholders.

   In approving the KPS Transaction and in making its recommendation to the
stockholders, the Board of Directors considered the following factors:

   (i) the terms of the KPS Purchase Agreement, the Investors' Agreement, the
Registration Rights Agreement, the Certificate of Designations and the Amended
Charterhouse Purchase Agreement (the foregoing terms are defined under the
section of this proxy statement entitled "--Terms of the KPS Transaction"),
which were the product of arm's length negotiations among the parties thereto;

   (ii) the Company's immediate and ongoing need for additional capital to fund
its working capital requirements and its turnaround initiatives;

   (iii) the fact that (a) the Company is currently in default under its
existing credit facility, with all amounts outstanding subject to acceleration
upon the expiration of the temporary waivers granted by the banks, (b) as a
result of the temporary nature of the waiver of the defaults under the credit
facility, the Company's independent accountants expressed concern over the
Company's ability to continue as a going concern in their audit opinion on the
Company's 1999 financial statements, and (c) the KPS Transaction and the
Refinancing (which is a

                                       10
<PAGE>

condition of the KPS Transaction) will eliminate the current defaults under the
existing credit facility and provide a significant source of new capital to
fund the Company's initiatives to improve profitability;

   (iv) the fact that certain principals of KPS have substantial experience and
expertise in restructurings and turnaround programs;

   (v) the fact that, as part of the Company's effort to explore potential
sources of additional capital, DLJ contacted approximately 40 potential
strategic partners or investors over a period of seven months and that, after
this effort, the Company and its financial advisor believed that KPS
Transaction remained as the only viable strategic alternatives proposal;

   (vi) management's expressed belief that, if consummated, the KPS
Transaction, together with the Refinancing, will provide the Company with
sufficient working capital to absorb any unanticipated decreases in revenues or
increases in costs in the near-term while, at the same time, providing the
Company's stockholders with the opportunity to benefit from any future earnings
and growth of the Company; and

   (vii) DLJ's recommendation that the Company proceed with this strategic
alternative transaction.

   The Board of Directors did not assign relative weight to the above factors
or consider that any factor was of paramount importance. Rather, the Board
evaluated the KPS Transaction in light of the totality of information available
for consideration.

Certain Risks Associated with the KPS Transaction

   In addition to the other information contained in this proxy statement, in
determining whether to approve the KPS Transaction you should consider the
following risks and other factors which may result should the KPS Transaction
not be approved:

  . The Company's Limited Access to Capital. The Company's ability to execute
    its turnaround plan is highly dependent upon the availability of capital.
    The Company is currently in default of certain covenants in its credit
    facility. As a result, the commitment amount under the credit facility
    has been reduced to a level that is very near the amount that is
    currently outstanding. Although the banks have granted temporary waivers
    of these defaults, such waivers currently expire on June 30, 2000. Prior
    to June 30, 2000, the Company intends to seek an extension of such
    temporary waivers through July 31, 2000. The Company can provide no
    assurance that such waivers will be obtained. Should such waivers not be
    obtained or should they expire, there will be an immediate event of
    default and, absent a further waiver or amendment, all amounts
    outstanding under the Company's existing credit facility will be subject
    to acceleration at the banks' discretion. If the banks elect to
    accelerate, the Company would be required to refinance its debt or obtain
    capital from other sources in order to meet its repayment obligations,
    which may not be possible. Any acceleration of amounts outstanding under
    the credit facility would also cause a default under the 1998 Debentures
    and Charterhouse could then accelerate repayment of the 1998 Debentures,
    subject to the credit facility banks' priority. If the KPS Transaction is
    not consummated, the Company cannot assure you that any additional or
    alternative financing will be available or that, if available, the
    additional or alternative financing could be obtained on terms and
    conditions that are as favorable to the Company as the Refinancing.

  . Certain Fees and Expenses. If the KPS Purchase Agreement is terminated by
    Blue Truck upon a material breach by the Company or by either party if
    the Company's stockholders fail to approve the KPS Transaction, the
    Company will be obligated to reimburse Blue Truck's fees and expenses
    incurred in connection with the KPS Transaction up to $750,000. In the
    event that the KPS Purchase Agreement is terminated for any reason, other
    than those described in the preceding sentence, the Company will be
    obligated to reimburse Blue Truck for any expenses incurred in connection
    with the KPS Purchase Agreement up to $400,000. In addition, if the
    Company enters into a Competing Transaction (as defined in the KPS
    Purchase Agreement) within six months after termination of the KPS
    Purchase Agreement, the Company may be required to pay Blue Truck a
    breakup fee of up to $3 million, less the amount of

                                       11
<PAGE>

   any transaction fees and expenses already paid by the Company to Blue
   Truck. See the section of this proxy statement entitled "--The KPS
   Purchase Agreement--Covenants--Expenses."

   In considering whether to approve the KPS Transaction, you should also
consider that the issuance of the Series A Preferred Stock could have a number
of potentially adverse effects on the interests of existing stockholders,
including the following:

  . Loss of Control. As a result of the issuance of the Series A Preferred
    Stock, so long as Blue Truck satisfies certain conditions set forth in
    the other agreements and documents to become effective in connection with
    the KPS Transaction (see the sections of this proxy statement entitled
    "--Terms of the Series A Preferred Stock" and "--Other Agreements--
    Investors' Agreement"), Blue Truck, as the holder of a majority of the
    shares of Series A Preferred Stock, will be entitled to elect a majority
    of the Board of Directors, which will result in its ability to
    effectively control the Company. At the Closing, pursuant to the terms of
    the Investors' Agreement, a sufficient number of the Company's current
    directors will resign and be replaced with designees appointed by Blue
    Truck so that the Blue Truck designees will constitute a majority of the
    Company's Board of Directors.

  . Dilutive Effect of Preferred Stock Transactions. The issuance of the
    Series A Preferred Stock will have a dilutive effect on existing
    stockholders and optionees of the Company. Assuming a Per Share Purchase
    Price for the Series A Preferred Stock of $53.74 per share (based upon
    the average of the last reported sale prices per share of Common Stock
    for the 30 consecutive trading days immediately preceding the date
    hereof), following the Closing, existing stockholders and optionees of
    the Company would hold 31.5% of the outstanding Common Stock on a diluted
    basis. The issuance of the Series A Preferred Stock will also have a
    dilutive effect on the voting rights of existing stockholders. Following
    the Closing, except with respect to the election of directors other than
    the Blue Truck designees, Blue Truck will be able to control the vote on
    all matters submitted to the stockholders of the Company.

  . Potential Conflicts of Interests. After the Closing, conflicts of
    interests may arise as a consequence of the control relationship between
    the Company and Blue Truck, such as conflicts with respect to corporate
    opportunities, contractual relationships or the strategic direction of
    the Company.

  . Antitakeover Effect. After the Closing, the significant ownership
    interests of Blue Truck could effectively deter a third party from making
    an offer to acquire the Company, which might involve a premium over the
    current stock price or other benefits for stockholders, or otherwise
    prevent changes in the control or management of the Company. There are no
    restrictions, in the form of a standstill agreement or otherwise, on the
    ability of Blue Truck, KPS, CFE, GE Capital or their respective
    affiliates to purchase additional securities of the Company and thereby
    to further consolidate their respective ownership interests in the
    Company. In light of the Board of Directors' approval of the Preferred
    Stock Transactions, Section 203 of the General Corporation Law of the
    State of Delaware will not apply in the event that Blue Truck or CFE seek
    to effect a future business combination with the Company.

  . Adequacy of Capital Provided by KPS Transaction. The funds provided under
    the KPS Purchase Agreement and the transactions contemplated thereby,
    including the contemplated Refinancing, may not be adequate to enable the
    Company to fully implement its business plan, and the Company cannot
    assure you that additional funds will be available on acceptable terms,
    or at all, if additional capital is required in the future.

  . Preferential Rights of Preferred Stock. The holders of the Series A
    Preferred Stock will have preferential rights with respect to
    distributions upon a liquidation of the Company, including certain
    business combinations. Accordingly, no distributions upon liquidation may
    be made to the holders of Common Stock until the holders of the Series A
    Preferred Stock have been paid their liquidation preference. As a result,
    it is possible that, on liquidation, all amounts available for the
    holders of equity of the Company would be paid to the holders of the
    Series A Preferred Stock and that the holders of Common Stock would not
    receive any payment at all. The Series A Preferred Stock will accrue

                                       12
<PAGE>

   dividends at a rate of 5.5% per year for the first six years after the
   initial issuance of the Series A Preferred Stock and 5.0% per year
   thereafter.

  . Other Risks. The Company's stockholders will continue to bear the risk of
    any decrease in the value of the Company.

Information About Blue Truck

   Blue Truck is a newly-formed Delaware limited liability company formed and
wholly-owned by KPS as an investment vehicle in connection with the KPS
Transaction. It is anticipated that Blue Truck will not have any significant
assets or liabilities other than the Company's Series A Preferred Stock.

   KPS is a $210 million private equity fund formed in 1998. KPS invests in
under-performing middle market companies requiring operational, financial or
strategic restructuring. Such companies may be operating in default of their
obligations to creditors or even in bankruptcy. KPS generally targets companies
confronting one or more of the following issues: (i) inappropriate business
strategy or inability to execute a proper business strategy; (ii) marketing or
operational difficulties; (iii) excessive balance sheet leverage; (iv)
insufficient liquidity; (v) insufficient capital for investment, modernization
or growth; or (vi) "orphan" divisions or subsidiaries of larger companies that
would benefit from new ownership.

   The principals of KPS are Messrs. Eugene J. Keilin, Michael G. Psaros and
David Shapiro.

   Mr. Keilin is a founding principal of KPS and of Keilin & Co. LLC
("Keilin"), an investment banking firm specializing in providing financial
advisory services in connection with mergers, acquisitions, restructurings and
turnaround transactions, often on behalf of employee groups. Mr. Keilin is
Chairman of the Board of Directors of Blue Ridge Paper Products, Inc. ("Blue
Ridge"), a leading manufacturer of envelope-grade paper and board used in
liquid packaging, and serves on the Board of Directors of Blue Heron Paper
Company ("Blue Heron"), a manufacturer of newsprint and groundwood paper
products.

   Prior to founding Keilin, Mr. Keilin was a General Partner of Lazard Freres
& Co. Mr. Keilin was Chairman of the Municipal Assistance Corporation for the
City of New York from 1993-1995, an agency created in 1975 to deal with New
York City's financial crisis. Mr. Keilin is a Chairman of the Citizens Budget
Commission, a Trustee of the Brooklyn Museum, and serves on the Board of
Directors of Concern Worldwide, U.S. Mr. Keilin attended Rice University and
Harvard Law School.

   Mr. Psaros is a founding principal of KPS and a principal of Keilin. Mr.
Psaros serves on the Board of Directors of the following companies: Blue Ridge,
Blue Heron, and Golden Northwest Aluminum Corp. Mr. Psaros was formerly an
investment banker with Bear, Stearns & Co., Inc. Mr. Psaros graduated from
Georgetown University and attended Sofia University in Tokyo, Japan.

   Mr. Shapiro is a founding principal of KPS and a principal of Keilin. Mr.
Shapiro is Chairman of the Board of Directors of Blue Heron and serves on the
Board of Directors of Blue Ridge. Mr. Shapiro was formerly an investment banker
at Drexel Burnham Lambert Incorporated and Dean Witter Reynolds, Inc. Mr.
Shapiro graduated from the University of Michigan and received an MBA from the
University of Chicago Graduate School of Business.

Terms of the KPS Transaction

   Stockholders should consider the following summary of the KPS Transaction
before voting on the KPS Transaction. This summary is qualified in its entirety
by reference to the following documents:

   (i) The KPS Purchase Agreement, a copy of which is attached hereto as
Appendix A.

   (ii) The Investors' Agreement, a form of which is attached hereto as
Appendix B.

                                       13
<PAGE>

   (iii) The Registration Rights Agreement (the "Registration Rights
Agreement"), to be executed at the Closing, between the Company, Blue Truck and
CFE, a form of which is attached hereto as Appendix C.

   (iv) The Amended and Restated Charterhouse Purchase Agreement dated as of
April 14, 2000, a copy of which is attached hereto as Appendix D.

   (v) The Certificate of Powers, Designations, Preferences and Rights of the
Company's Series A Participating Convertible Preferred Stock (the "Certificate
of Designations"), to be filed with the Secretary of State of the State of
Delaware at the Closing, a form of which is attached hereto as Appendix E.

   (vi) Amendment No. 1 to Stock Purchase Agreement, dated as of May 26, 2000,
by and among the Company and Blue Truck, a form of which is attached hereto as
Appendix F.

   (vii) Amendment to Amended and Restated Purchase Agreement and Amended and
Restated Investors Agreement, dated as of May 26, 2000, between the Company and
Charterhouse, a form of which is attached hereto as Appendix G.

The KPS Purchase Agreement

   Pursuant to the terms of the KPS Purchase Agreement, and subject to the
conditions contained therein, the Company has agreed to issue and sell, and
Blue Truck has agreed to purchase, $25,000,000 worth of the Company's
authorized but unissued shares of Series A Preferred Stock. The Closing is
subject to the satisfaction of certain conditions precedent, as discussed more
fully below. The Closing will occur on a date (the "Closing Date") that is no
later than three business days following the satisfaction or waiver of all such
conditions precedent.

   The number of shares of Series A Preferred Stock to be delivered to Blue
Truck at the Closing will be determined by dividing $25,000,000 by the Per
Share Purchase Price. The Per Share Purchase Price is equal to the product of
ten times the lesser of (i) $20.00 and (ii) an amount equal to the Thirty Day
Average; provided, that if the Thirty Day Average is (a) greater than or equal
to $8.40 but less than or equal to $10.00, then the Per Share Purchase Price
will be equal to the product of ten times $10.00, and (b) less than $8.40, then
the Per Share Purchase Price will be equal to 120% of the product of ten times
the Thirty Day Average.

   The holders of the Series A Preferred Stock will be entitled to vote
together with the holders of the Common Stock as a single class on matters
submitted to the Company's stockholders for a vote (other than with respect to
certain elections of directors). Consequently, the issuance of the Series A
Preferred Stock will dilute the voting rights of the existing holders of Common
Stock. In addition, each share of Series A Preferred Stock will be convertible
into ten shares of Common Stock (subject to adjustments) and thus the issuance
of the Series A Preferred Stock will dilute the ownership interest of the
existing stockholders if the holders of Series A Preferred Stock elect to
convert their shares of Series A Preferred Stock into Common Stock. For
additional information concerning the voting and conversion rights of the
Series A Preferred Stock, see the section of this proxy statement entitled "--
Terms of the Series A Preferred Stock."

 Representations and Warranties

   The KPS Purchase Agreement contains various representations and warranties
of the Company (subject, in certain cases, to specified exceptions) relating
to, among other things, the following matters: (i) due organization and
qualification; (ii) capitalization; (iii) subsidiaries; (iv) due authorization,
execution, delivery, performance and enforceability of the KPS Purchase
Agreement and other related agreements and documents; (v) the absence of any
conflict with the certificate of incorporation or by-laws of the Company or of
any of its subsidiaries, applicable laws or any contract to which the Company
or any of its subsidiaries is a party; (vi) consents, approvals or
authorizations required in connection with the KPS Transaction; (vii) reports
and other documents filed with the SEC and the accuracy of the financial
statements and other information

                                       14
<PAGE>

contained therein; (viii) the absence of any undisclosed liabilities; (ix) the
absence of certain changes or events having a material adverse effect on the
business, results of operations or financial condition of the Company; (x) the
absence of any material litigation; (xi) compliance with material laws and
possession of material licenses and permits; (xii) payment of taxes and filing
of tax returns; (xiii) labor and employment matters; (xiv) employee benefit
plans; (xv) title to and condition of assets; (xvi) the absence of brokerage or
finder's fees; (xvii) intellectual property matters; (xviii) environmental
matters; (xix) material commitments of the Company; (xx) insurance matters;
(xxi) compliance with securities laws; (xxii) acquisitions consummated by the
Company and registration rights agreements executed in connection therewith;
and (xxiii) the absence of fraud and abuse and certain other business
practices.

   The KPS Purchase Agreement also contains representations and warranties of
Blue Truck (subject, in certain cases, to specified exceptions) relating to,
among other things, the following matters: (i) due authorization, execution,
delivery, performance and enforceability of the KPS Purchase Agreement; (ii)
certain matters relating to the fact that the Series A Preferred Stock has not
been registered under the Securities Act of 1933, as amended (the "Securities
Act"); and (iii) the absence of brokerage or finder's fees.

 Covenants

   The KPS Purchase Agreement also contains the following covenants and
agreements, among others:

   (i) Annual Management Fee. Commencing as of the Closing Date, the Company
will pay KPS Management, LLC, a Delaware limited liability company and an
affiliate of KPS and Blue Truck ("KPS Management") an annual management fee of
(a) $1,000,000, payable quarterly, for so long as holders of the Series A
Preferred Stock have the right under the Investors' Agreement or the
Certificate of Designations to designate a majority of the Company's directors,
or (b) $500,000, payable quarterly, for so long as holders of the Series A
Preferred Stock have the right under the Investors' Agreement or the
Certificate of Designations to designate at least three of the Company's
directors. No management fee will be payable in the event holders of the Series
A Preferred Stock do not have the right under the Investors' Agreement or the
Certificate of Designations to designate at least three of the Company's
directors.

   (ii) Expenses.

     (a) If the Closing occurs, the Company will pay the actual reasonable
  fees and expenses incurred by Blue Truck in connection with the
  negotiation, execution, delivery and performance of the KPS Purchase
  Agreement and the related agreements and documents (the "Transaction
  Expenses").

     (b) If the KPS Purchase Agreement is terminated for any reason other
  than those described in (c) below, the Company will reimburse Blue Truck
  for its Transaction Expenses in an amount not to exceed $400,000.

     (c) If the KPS Purchase Agreement is terminated by Blue Truck upon a
  material breach of a representation, warranty, covenant or agreement of the
  Company, or by either party if the Company's stockholders fail to approve
  the KPS Transaction, the Company will reimburse Blue Truck for its
  Transaction Expenses in an amount not to exceed $750,000.

     (d) If the KPS Purchase Agreement is terminated (x) by the Company if
  the Company receives and resolves to accept a third-party offer to
  consummate a transaction resulting in (A) another person becoming the
  beneficial owner of 20% or more of the Common Stock, (B) the merger or
  consolidation of the Company with or into another corporation, or (C) the
  sale or transfer of all or any substantial part of the Company's assets (a
  "Competing Transaction"), which the Board of Directors determines, in its
  reasonable judgment after consulting with its financial advisor, to be more
  favorable to the Company's stockholders than the KPS Transaction from a
  financial point of view (a "Superior Proposal"), (y) by the Company if a
  tender or exchange offer is commenced for all outstanding shares of the
  Common Stock and the Board of Directors determines, in good faith after
  consultation with its financial advisor, that such offer is a Superior
  Proposal and resolves to accept such Superior Proposal or recommend that
  the Company's

                                       15
<PAGE>

  stockholders tender their shares in such offer, or (z) by Blue Truck if (A)
  the Board of Directors withdraws or modifies its approval or recommendation
  of the KPS Purchase Agreement, or approves or recommends a Superior
  Proposal, (B) the Company enters into any agreement with respect to a
  transaction, the proposal of which qualifies as a Superior Proposal, (C) a
  third party commences a tender or exchange offer for all of the outstanding
  shares of Common Stock and the Board of Directors recommends that the
  Company's stockholders tender their shares in response to such tender or
  exchange offer, or (D) the Board of Directors resolves to do any of the
  actions described in this clause (z), then the Company shall pay to Blue
  Truck a fee in cash of $3,000,000, less the amount of Transaction Expenses
  theretofore reimbursed by the Company (the "Breakup Fee").

     If (i) on or after April 14, 2000, but before the Meeting (A) any person
  or group shall have informed the Company that such person or group or any
  member or affiliate thereof proposes, intends to propose, is considering
  proposing, or will or may, if the KPS Transaction is delayed, abandoned or
  not approved by the Company's stockholders, propose a Superior Proposal or
  (B) any such person or group or the Company publicly announces that such
  person or group or any member or affiliate thereof has proposed, intends to
  propose, is considering proposing, or will or may, if the KPS Transaction
  is delayed, abandoned or not approved by the Company's stockholders,
  propose a Superior Proposal and (ii) either the Company or Blue Truck
  terminates the KPS Purchase Agreement because the Company's stockholders
  fail to approve the KPS Transaction and, not later than six months after
  such termination, the Company enters into a definitive purchase agreement
  with respect to a Competing Transaction with such person or group or a
  member or affiliate thereof that constitutes a Superior Proposal, the
  Breakup Fee will be paid by the Company to Blue Truck if, as and when
  (whether or not within such six month time period) the Company consummates
  the transactions contemplated by such definitive purchase agreement.

     (e) The Company will pay all of its own fees and expenses in connection
  with the KPS Transaction.

   (iii) Conduct of Business by the Company Pending the Closing. Prior to the
Closing Date or the earlier termination of the KPS Purchase Agreement, the
Company: (a) will conduct its business in the ordinary course of business
substantially consistent with past practice; (b) will not take certain actions
with respect to its capital stock; (c) will not make any material change in
its accounting methods; (d) will not merge with, or acquire a substantial
portion of the stock or assets of, any other person; (e) will not dispose of
or encumber any of its property or assets with a book value greater than or
equal to $50,000 individually or $3,000,000 in the aggregate; (f) will not
acquire certain assets or agree to make capital expenditures greater than or
equal to $4,000,000 in the aggregate per fiscal quarter; (g) will not incur
certain types of indebtedness; (h) will not adopt a plan of dissolution,
merger or restructuring; (i) will not adopt, amend or terminate certain
employment agreements or employee benefit plans; (j) will not grant severance
or termination arrangements to employees, or increase or accelerate benefits
payable under such arrangements; and (k) will not enter into or engage in
certain transactions with affiliates of the Company.

   (iv) Public Announcements. The Company and Blue Truck will consult with
each other prior to issuing any press release with respect to the KPS
Transaction.

   (v) Stockholders' Meeting. The Company will use its best efforts to (i)
hold the Meeting as promptly as practicable for the purpose of voting upon the
KPS Transaction, (ii) recommend that the Company's stockholders vote to
approve the KPS Transaction, and (iii) secure the requisite vote or consent of
its stockholders to the KPS Transaction.

   (vi) No Solicitation of Transactions. The Company will not solicit,
initiate or encourage or take any other action to facilitate any Competing
Transaction or hold discussions or negotiate with any person in furtherance of
such inquiries, or agree to or endorse any Competing Transaction, except that
the Company may, in response to an unsolicited bona fide written offer or
proposal, furnish information and negotiate with a financially capable person
if the Board of Directors determines, in good faith after consulting with its
outside legal counsel, that the failure to provide such information or
negotiate with such person would be reasonably

                                      16
<PAGE>

likely to constitute a violation of the Board's fiduciary duties to the
Company's stockholders. In addition, the Board of Directors may recommend to
the Company's stockholders that they accept such Superior Proposal or
otherwise take and disclose to the Company's stockholders a position
contemplated by Rule 14e-2 under the Securities Exchange Act of 1934, as
amended (the "Exchange Act").

   (vii) Transaction Fee. At the Closing, the Company will pay KPS Management
a transaction fee of $2,500,000.

   (viii) Reasonable Efforts; Refinancing. The Company and Blue Truck will use
all reasonable efforts to do all things necessary or advisable under all
applicable laws to consummate the KPS Transaction and the Company will use its
reasonable best efforts to obtain all necessary consents and approvals. In
addition, Blue Truck will use its commercially reasonable efforts to assist
the Company in obtaining the Refinancing.

 Conditions of Purchase

   The obligation of Blue Truck to purchase the Series A Preferred Stock is
subject to the satisfaction or waiver of the following conditions precedent on
or before the Closing Date. Blue Truck may (but is not required to) elect to
waive any of these conditions and proceed with the transaction.

   (i) No Breach of Representations and Warranties; Performance of
Covenants. The representations and warranties of the Company in the KPS
Purchase Agreement shall be true in all material respects and the covenants
and agreements contained in the KPS Purchase Agreement to be complied with by
the Company shall have been complied with in all material respects.

   (ii) Company Material Adverse Effect. There shall not have been any event,
occurrence or change that has had or could be reasonably expected to have a
material adverse effect on the business, operations, assets, condition
(financial or other) or results of operations of the Company and its
subsidiaries, taken as a whole.

   (iii) Opinion of Counsel. Blue Truck shall have received an opinion of
counsel to the Company as to certain matters.

   (iv) Authorization. The Company's Board of Directors shall have authorized
the Company to consummate the KPS Transaction.

   (v) Effectiveness of Preferred Stock Terms. The Company shall have
authorized and established the terms of the Series A Preferred Stock and have
filed the Certificate of Designations with the Secretary of State of the State
of Delaware.

   (vi) Delivery of Documents. The Company shall have executed and delivered
to Blue Truck certificates evidencing the shares of Series A Preferred Stock
purchased by Blue Truck, certified copies of the Company's Certificate of
Incorporation and By-laws and a certificate of good standing with respect to
the Company in the State of Delaware.

   (vii) HSR Compliance. The waiting period under the Hart-Scott-Rodino
Antitrust Improvements Act of 1976, as amended (the "HSR Act"), shall have
expired or been terminated.

   (viii) Consents. All consents and approvals required to consummate the KPS
Transaction shall have been obtained and be in effect.

   (ix) Compliance with Law. The issuance and sale of the Series A Preferred
Stock shall be made in conformity with all applicable state and federal
securities laws.

   (x) Stockholder Approval. The stockholders of the Company shall have
approved the KPS Transaction.

   (xi) Employment Agreements. Each of Gerald Riordan, the Company's Chief
Executive Officer and Secretary, Donald Marr, the Company's Chief Financial
Officer, Michael Wysocki, President of the Company's

                                      17
<PAGE>

Transport Division, and Harold Borhauer, President of the Company's Towing and
Recovery Division, shall have entered into a new employment agreement with the
Company, which will supercede and terminate the prior agreement between each
such executive and the Company.

   (xii) No Order; Stockholder Suits. No restraining order, injunction or
other court order preventing the Closing shall be in effect. No stockholder of
the Company shall have brought any action which seeks a remedy as a result of
or otherwise in connection with the KPS Transaction or in connection with any
of the reports or other documents filed by the Company with the SEC prior to
the Closing of the KPS Transaction (a "Stockholder Suit").

   (xiii) Ancillary Agreements. The Company shall have authorized, executed
and delivered the Investors' Agreement and the Registration Rights Agreement.

   (xiv) Investor Directors. There shall have been elected to the Company's
Board of Directors the number of directors entitled to be appointed by Blue
Truck pursuant to and in accordance with the terms of the Investors' Agreement
and the Certificate of Designations.

   (xv) Refinancing of Credit Facility. The Refinancing shall be available as
of the Closing on terms and conditions reasonably satisfactory to Blue Truck.

   (xvi) Restructuring of 1998 Debentures. The Company and Charterhouse shall
have consummated the Amended Charterhouse Purchase Agreement.

 Conditions of Sale

   The obligation of the Company to sell the Series A Preferred Stock is
subject to the satisfaction or waiver of the following conditions precedent on
or before the Closing Date. The Company may (but is not required to) elect to
waive any of these conditions and proceed with the transaction.

   (i) No Breach of Representations and Warranties; Performance of
Covenants. The representations and warranties of Blue Truck in the KPS
Purchase Agreement shall be true in all material respects and the covenants
and agreements contained in the KPS Purchase Agreement to be complied with by
Blue Truck shall have been complied with in all material respects.

   (ii) HSR Compliance. The waiting period under the HSR Act shall have
expired or been terminated.

   (iii) Consents. All governmental consents and approvals required to
consummate the KPS Transaction shall have been obtained.

   (iv) Compliance with Law. The issuance and sale of the Series A Preferred
Stock shall be made in conformity with all applicable state and federal
securities laws.

   (v) Stockholder Approval. The stockholders of the Company shall have
approved the KPS Transaction.

   (vi) Certificates for Related Parties. Blue Truck shall have delivered to
the Company certificates executed by each of the equity interest holders in
Blue Truck with respect to their investment intent and qualification as
accredited and sophisticated investors.

   (vii) No Order. No restraining order, injunction or other court order
preventing the closing of the KPS Transaction shall be in effect. No
stockholder shall have brought any action which seeks a remedy as a result of
or otherwise in connection with the KPS Transaction.

   (viii) Refinancing of Credit Facility. The Refinancing shall be available
at the Closing on terms and conditions reasonably satisfactory to the Company.

                                      18
<PAGE>

 Confidentiality and Access

   The Company and Blue Truck have agreed to maintain the confidentiality of
certain information until the Closing. In addition, the Company is required to
permit Blue Truck and its representatives reasonable access to the Company's
books, records, properties and personnel. The Company is also required to
notify Blue Truck upon the occurrence of certain events.

 Indemnification

   The KPS Purchase Agreement contains provisions whereby each party undertakes
to indemnify the other with respect to losses incurred by the other as a result
of a breach of its representations, warranties, covenants or agreements. In
addition, the Company is required to indemnify Blue Truck against certain
losses arising from Stockholder Suits instituted prior to the Closing of which
Blue Truck did not have knowledge at the Closing, or which are instituted after
the Closing.

   Subject to certain exceptions, neither party will have any indemnification
obligations with respect to a breach of a representation or warranty unless the
aggregate losses by the indemnified party exceed $250,000, in which case the
indemnifying party will indemnify the other party to the extent of the excess
above that amount. In addition, subject to certain exceptions, neither party
will have liability for any claim for indemnification asserted by the other
party to the extent that the amount of such claim, combined with any previous
claims for indemnification, exceeds $25,000,000. The $250,000 threshold and the
$25,000,000 limitation do not apply in cases where Blue Truck or its affiliates
are named as defendants in a Stockholder Suit.

   In addition, the Company has agreed to pay Blue Truck an amount equal to 50%
of the amount by which the fee to be paid by the Company to DLJ exceeds $1.5
million, provided that such payment shall not exceed $750,000.

 Termination

   The KPS Purchase Agreement may be terminated and the KPS Transaction
abandoned at any time prior to the Closing Date as follows:

   (i) By the mutual consent of Blue Truck and the Company.

   (ii) By either party if the Closing Date does not occur on or before August
31, 2000 (the "Expiration Date"), except that this right is not available to
any party whose breach caused such failure of the Closing to occur on or before
such date.

   (iii) By the Company if there shall be any (a) final and nonappealable
restraining order, injunction or other court order preventing the Closing of
the KPS Transaction, or (b) action commenced by a stockholder of the Company
seeking a remedy as a result of or otherwise in connection with the KPS
Transaction.

   (iv) By either party upon certain breaches of the representations,
warranties, covenants or agreements of the other party contained in the KPS
Purchase Agreement which are not curable through reasonable best efforts or
have not been cured as of the Expiration Date.

   (v) By the Company if the Company receives a Superior Proposal and resolves
to accept such Superior Proposal; provided, that the Company shall have first
paid the Breakup Fee to Blue Truck.

   (vi) By the Company if a tender or exchange offer is commenced by a third
party for all outstanding shares of the Common Stock and the Board of Directors
determines, in good faith after consultation with its financial advisor, that
such offer constitutes a Superior Proposal and resolves to accept such Superior
Proposal or recommend to the Company's stockholders that they tender their
shares in such tender or exchange offer; provided, that the Company shall have
first paid the Breakup Fee to Blue Truck.

                                       19
<PAGE>

   (vii) By either party if the Company's stockholders fail to approve the KPS
Transaction.

   (viii) By Blue Truck if (a) the Board of Directors has withdrawn or
modified its approval or recommendation of the KPS Purchase Agreement or
approved or recommended a Superior Proposal, (b) the Company enters into any
agreement with respect to a transaction the proposal of which qualifies as a
Superior Proposal, (c) a third party commences a tender offer or an exchange
offer for all of the outstanding shares of the Common Stock and the Board of
Directors recommends that the Company's stockholders tender their shares in
such tender or exchange offer, or (d) the Board of Directors has resolved to
take any of the actions described in this paragraph (viii).

   (ix) By Blue Truck if a material adverse effect has occurred with respect
to the business, operations, assets, condition (financial or other) or results
of operation of the Company or its subsidiaries, taken as a whole.

   (x) By Blue Truck if there shall be any Stockholder Suit.

Terms of the Series A Preferred Stock

 Rank

   The Series A Preferred Stock will rank senior to all other existing and
future classes and series of capital stock of the Company as to dividends,
distributions or redemptions, or as to distribution of assets and rights upon
and following a Liquidation Event (as defined below).

 Voting Rights

   Except with respect to certain elections of directors (as described below),
holders of Series A Preferred Stock shall be entitled to vote on all matters
presented to a vote of the stockholders of the Company, voting together with
holders of the Common Stock as a single class (other than matters required to
be submitted to a class or series vote pursuant to the General Corporation Law
of the State of Delaware or the Company's Certificate of Incorporation or By-
laws).

   The holder of each share of Series A Preferred Stock shall be entitled to
the number of votes equal to the number of full shares of Common Stock into
which such share of Series A Preferred Stock could be converted on the record
date for such vote. Fractional votes will not, however, be permitted and any
fractional votes resulting from the foregoing formula (after aggregating all
shares of Common Stock into which shares of Series A Preferred Stock held by
each holder could be converted) will be rounded to the nearest whole number.

 Designation and Election of Directors

   Blue Truck will be entitled to designate certain members of the Company's
Board of Directors, as follows:

   (a) For so long as Blue Truck or certain of its affiliates (the "Original
Holders") own at least 50% of the Series A Preferred Stock acquired by Blue
Truck in the KPS Transaction (and adjusted for any shares of the Company's
capital stock purchased directly from the Company by Blue Truck following the
Closing), then the holders of a majority of the shares of the Series A
Preferred Stock (the "Majority Holders") will be entitled to designate a
majority of the members of the Board of Directors.

   (b) If the Original Holders ever own less than 50% of such shares but at
least 25% of such shares, and regardless of whether the Original Holders
subsequently regain ownership of 50% or more of such shares, the Majority
Holders will thereafter be entitled to designate three members of the Board of
Directors.

   (c) If the Original Holders ever own less than 25% of such shares but at
least 10% of such shares, and regardless of whether the Original Holders
subsequently regain ownership of 25% or more of such shares, the Majority
Holders will thereafter be entitled to designate one member of the Board of
Directors.

                                      20
<PAGE>

   (d) If the Original Holders ever own less than 10% of such shares, and
regardless of whether the Original Holders subsequently regain ownership of 10%
or more of such shares, the Majority Holders will thereafter not be entitled to
designate any members of the Board of Directors.

   The foregoing provisions relating to election of directors are summarized in
the following table:

<TABLE>
<CAPTION>
           Percentage of Series A Preferred Stock
                Owned by the Original Holders              Number of Directors
           --------------------------------------          -------------------
     <S>                                                 <C>
     50% or more........................................ A majority of the Board
     At least 25% but less than 50%.....................          Three
     At least 10% but less than 25%.....................           One
     Less than 10%......................................          None
</TABLE>

   At any time that (i) the Majority Holders are not entitled to designate at
least three members of the Board of Directors as a result of the foregoing, or
(ii) any person solicits proxies or consents in support of or seeking the
election of any director who has not been nominated by the Board of Directors,
then the holders of Series A Preferred Stock shall be entitled to vote in the
election of the directors of the Company (so long as, in the case of clause
(ii) above, such vote is in favor of the Board's nominees).

   In addition to the foregoing, certain matters with respect to the
composition of the Company's Board of Directors are described below under "--
Other Agreements--Investors' Agreement."

 Dividend Rights

   Prior to the eighth anniversary of the Closing, holders of the outstanding
Series A Preferred Stock are entitled to receive cumulative dividends on the
Series A Preferred Stock each quarter at the rate per annum of (i) 5.5% for the
first six years from the date of issuance of the Series A Preferred Stock, and
(ii) 5.0% thereafter, of the Series A Preferred Base Liquidation Amount (as
defined below) per share of Series A Preferred Stock. The dividends are payable
in cash at the end of each quarter or, at the election of the Company, will
cumulate to the extent unpaid. In the event the Company does not make a
scheduled dividend payment (an "arrearage"), dividends also accrue on such
arrearage at the same rate. Once an arrearage occurs, the Company may no longer
pay such dividend in cash, other than in connection with a Liquidation Event.
In addition, holders of the Series A Preferred Stock are entitled to
participate in all dividends payable to holders of the Common Stock.

   No dividends (other than with respect to arrearages and accruals thereon)
will accrue on the Series A Preferred Stock for the period on and after (i)
eight years from the date of issuance of the Series A Preferred Stock, or (ii)
the dividend payment date next following the date on or after five years from
the date of issuance of the Series A Preferred Stock upon which the average of
the closing prices of the Common Stock exceeds, for a period of 30 consecutive
days, 313% of the Conversion Price (as defined below).

 Liquidation Rights

   Upon any liquidation, dissolution or winding up of the Company, whether
voluntary or involuntary (a "Liquidation Event"), each holder of outstanding
shares of Series A Preferred Stock shall be entitled to be paid out of the
assets of the Company available for distribution to stockholders, before any
amount shall be paid or distributed to the holders of any other capital stock
of the Company, an amount per share of Series A Preferred Stock (the "Series A
Preferred Liquidation Preference Amount") in cash equal to the sum of (i) the
purchase price per share of the Series A Preferred Stock, subject to certain
adjustments (the "Series A Preferred Base Liquidation Amount"), plus (ii) the
amount of any and all unpaid dividends on such shares of Series A Preferred
Stock. The Majority Holders may elect to treat certain mergers or
consolidations involving the Company, sales of securities or substantially all
of the assets of the Company or capital reorganizations of the Company (any of
the foregoing, an "Organic Change") as a Liquidation Event.


                                       21
<PAGE>

   In the event that the amounts payable with respect to the Series A Preferred
Stock upon any Liquidation Event are not paid in full, the holders of the
Series A Preferred Stock shall share ratably in any distribution of assets in
proportion to the amounts that would be payable to such holders if such assets
were sufficient to permit payment in full. In the event that the Series A
Preferred Liquidation Preference Amount is paid in full, the holders of the
Series A Preferred Stock shall thereafter share ratably with the holders of the
Common Stock in the value received for the remaining assets and properties of
the Company, if any, with distributions and payments, as the case may be, to be
made to the holders of Series A Preferred Stock as if each share of Series A
Preferred Stock had been converted into shares of Common Stock immediately
prior to such Liquidation Event.

 Conversion

   Any holder of the Series A Preferred Stock may elect, at any time, to
convert all or any portion of such holder's Series A Preferred Stock into a
number of shares of Common Stock equal to the sum of (i) the quotient obtained
by dividing (x) the Series A Preferred Base Liquidation Amount by (y) the
Conversion Price (as defined below) plus (ii) the quotient obtained by dividing
(x) the amount, if any, by which the Series A Preferred Liquidation Preference
Amount that has accrued at any time prior to five years from the date of
issuance of the Series A Preferred Stock exceeds the Series A Preferred Base
Liquidation Amount by (y) the product of the Conversion Price and 0.85.

   The Conversion Price equals the lesser of $20.00 and an amount equal to the
Thirty Day Average; provided, that if the Thirty Day Average is (x) greater
than or equal to $8.40 per share but less than or equal to $10.00 per share,
then the Conversion Price will be $10.00, or (y) less than $8.40 per share,
then the Conversion Price will be 120% of the Thirty Day Average. The
Conversion Price is subject to adjustment in the event that certain specified
actions are taken by the Company as described in the Certificate of
Designations, including stock splits, declarations of dividends,
reclassification of the Common Stock, issuance of Common Stock for less than
current market price or consummation of an Organic Change of the Company.

   In addition, all outstanding shares of Series A Preferred Stock will
automatically convert into shares of Common Stock immediately prior to the
occurrence of an Organic Change; provided, that the Majority Holders may elect,
in lieu of such conversion, to receive the Series A Preferred Liquidation
Preference Amount for their shares of Series A Preferred Stock.

   No fractional shares of Common Stock will be issued upon any conversion of
the Series A Preferred Stock. In lieu of any fractional shares to which a
holder would otherwise be entitled, the Company will pay such holder an amount
in cash equal to the value of such fractional interest.

 Other Rights and Restrictions

   The Series A Preferred Stock is also subject to certain redemption rights,
preemptive rights, registration rights and restrictions on transfer. See the
sections of this proxy statement entitled "--Other Agreements--Investors'
Agreement" and "--Registration Rights Agreement."

Other Agreements

 Investors' Agreement

   At the Closing, the Company will enter into an Investors' Agreement with
Blue Truck containing the following provisions:

   (i) Composition of the Board of Directors. Effective as of the Closing, the
Board of Directors is expected to consist of eleven members, including six
directors to be designated by the Majority Holders and five directors (of which
two persons shall be directors nominated by Charterhouse) who were members of
the Board of Directors as constituted immediately prior to the Closing;
provided, that if the Board of Directors

                                       22
<PAGE>

determines to reduce the size of the Board of Directors prior to Closing to
nine directors, then effective as of the Closing the Board of Directors shall
consist of five directors designated by the Majority Holders and four directors
(of which two persons shall be directors nominated by Charterhouse) who were
members of the Board of Directors as constituted immediately prior to the
Closing. As a result, in connection with the KPS Transaction, a sufficient
number of the Company's current directors will resign and be replaced with
designees appointed by Blue Truck so that the KPS designees will constitute a
majority of the Company's Board of Directors. After the Closing, so long as
Charterhouse has the right, pursuant to the Amended and Restated Investors
Agreement, dated April 14, 2000, between the Company and Charterhouse (as
amended, the "Charterhouse Investors Agreement"), to nominate two directors to
the Board of Directors, the Board of Directors will consist of eleven members.

   From and after the Closing, the Board will maintain an independent
committee, consisting of one of the directors nominated by the Majority Holders
(an "Investor Nominee") and all of the members of the Board of Directors who
are not Investor Nominees. The Majority Holders shall be entitled to nominate
the number of directors which the Original Holders are entitled to designate
(as described under the section of this proxy statement entitled "--Terms of
the Series A Preferred Stock--Designation and Election of Directors") and the
remaining members of the Board of Directors will be nominated by such
independent committee. At each meeting of the Company's stockholders at which
directors are elected, the director nominees proposed by the Company will
include the nominees designated by the Majority Holders and the nominees of
such independent committee. So long as Charterhouse is entitled to nominate
members of the Board of Directors, the Charterhouse nominees will be included
among the nominees of such independent committee.

   (ii) Restriction on Transfer of Series A Preferred Stock. The Original
Holders may not transfer any shares of Series A Preferred Stock to any person,
other than certain affiliates of Blue Truck (the "Permitted Transferees"),
unless the independent committee described above approves such transfer and the
proposed transferee (including Permitted Transferees) agrees to be bound by the
provisions of the Investors' Agreement; provided, that the Original Holders may
transfer all or any part of their shares of Series A Preferred Stock at any
time when the average of the last reported sale prices per share of the Common
Stock for the 30 immediately-preceding consecutive trading days is less than
the quotient obtained by dividing the Series A Preferred Base Liquidation
Amount by ten.

   (iii) Right to Redeem. Except in the event of a transfer to an affiliate,
prior to any transfer of shares of Series A Preferred Stock by an Original
Holder as permitted by the Investors' Agreement, the Original Holder shall
offer the Company the right to purchase the shares to be transferred on the
same terms as apply to such transfer, except that the price for such shares to
the Company shall be the Series A Preferred Liquidation Preference Amount.

   (iv) Restriction on Transfer of Converted Shares. The Original Holders shall
not transfer any shares of Common Stock received by such holders upon
conversion of the Series A Preferred Stock (the "Converted Shares") without the
prior approval of the independent committee described above, except as follows:
(a) the Original Holders may transfer Converted Shares to Permitted Transferees
who agree in writing to be bound by the provisions of the Investors' Agreement;
(b) the Original Holders may sell Converted Shares on any national securities
exchange or on any other market in which such shares are eligible for trading;
(c) the Original Holders may sell Converted Shares in a private transaction to
any person who, immediately following such transaction, would not own more than
15% of the then-outstanding Common Stock (on a fully diluted basis); and (d)
the Original Holders may sell Converted Shares in a private transaction or in
any merger, consolidation or similar business combination in which all
stockholders of the Company are offered the right to participate on identical
terms in proportion to their ownership interests (a transaction would qualify
under this clause (d) even if any or all stockholders are required to retain up
to 15% of the shares of capital stock of the Company in such transaction, or
otherwise, if it is approved by such independent committee).

   (v) Preemptive Rights. The Company shall not issue any Common Stock or other
capital stock of the Company (subject to certain exceptions with respect to
certain stock option plans, acquisitions, registered

                                       23
<PAGE>

offerings and other events), unless the Company offers in writing to the
Original Holders the right to purchase, at the same price and on the same
terms, a portion of the offered shares equal to the product of (a) the total
number of offered shares, multiplied by (b) a fraction, the numerator of which
is the number of shares of capital stock owned by the Original Holders and the
denominator of which is the total number of outstanding shares (on a fully
diluted, as converted basis).

 Registration Rights Agreement

   At the Closing, the Company will enter into a Registration Rights Agreement
with Blue Truck and CFE, pursuant to which (x) Blue Truck or any holders that
in the aggregate own at least 25% of (i) the shares of Common Stock issuable
upon conversion of the Series A Preferred Stock, (ii) the shares of Common
Stock acquired by Blue Truck and CFE after the Closing, and (iii) the shares of
Common Stock issued to Blue Truck and CFE as a dividend or distribution (the
"Registrable Securities") or (y) CFE, will be entitled to demand that the
Company, at any time (on up to four occasions, no more than three of which
demands may be made by Blue Truck and no more than one of which demands may be
made by CFE), file a registration statement under the Securities Act covering
the sale of Registrable Securities by such holders. In addition, all holders of
Registrable Securities are entitled to require the Company to include
Registrable Securities in certain other registration statements filed by the
Company covering the public sale of its Common Stock.

   The Registration Rights Agreement contains other customary provisions,
including indemnification provisions with respect to liabilities resulting from
materially false and misleading statements in or omissions from such
registration statements.

 Amended Charterhouse Purchase Agreement

   In connection with the execution of the KPS Purchase Agreement, the Company
entered into the Amended Charterhouse Purchase Agreement pursuant to which the
1998 Debentures will be cancelled and replaced by the new Debentures in the
principal amount equal to the principal amount of the 1998 Debentures plus
accrued interest thereon to the date of the Closing. The Amended Charterhouse
Purchase Agreement contains, among other things, the following provisions:

   (i) Financial and Business Information. The Company will deliver, to each
holder of a minimum of $5,000,000 in principal amount of the Debentures,
monthly, quarterly and annual financial statements of the Company on a
consolidated basis, reports and statements filed by the Company with the SEC,
notice of any default under the Amended Charterhouse Purchase Agreement and
certain other information as reasonably requested by such holders. In addition,
the Company will permit such holders to visit and inspect the Company's and any
significant subsidiary's offices, books and records and consult with management
regarding the Company's business.

   (ii) Optional Redemption of Debentures. At any time after the Closing, the
Company may redeem the outstanding Debentures in whole (and not in part) at a
redemption price equal to 100% of the principal amount of such Debentures,
together with accrued interest. The Company's right to so redeem the Debentures
is subject to any right of the holders of such Debentures to first convert the
Debentures into shares of Common Stock, as discussed below under "--Conversion
of Debentures"; provided that if at any time the 30-day trailing average of the
closing prices of the Common Stock has exceeded 58.333% of the then conversion
price of the Debentures, the Company may not thereafter exercise its right to
elect to redeem the Debentures unless the average of the closing prices of the
Common Stock exceeds, for a period of 30 days, 150% of the then conversion
price of the Debentures. If within a period of one year after any such
redemption there shall occur a Change of Control (as defined in the Amended
Charterhouse Purchase Agreement and as discussed below under the heading "--
Change of Control"), the Company will immediately prior to such Change of
Control pay to each holder of Debentures the excess of such holder's pro rata
share of (A) the Change of Control Purchase Price (defined as an amount equal
to (i) 106.5% of the principal amount of the Debentures, if such Change of
Control occurs on or prior to April 14, 2005, or (ii) 103% of such principal
amount thereafter), plus

                                       24
<PAGE>

accrued interest that would have been payable if no such redemption had
occurred over (B) the aggregate redemption price paid on account of such
redemption.

   (iii) Conversion of Debentures. Holders of Debentures may elect to convert
such Debentures, in whole or in part, into a number of shares of Common Stock
equal to the quotient of the principal amount of such Debentures, together with
accrued interest thereon, divided by the conversion price of the Debentures on
the date of conversion. The conversion price of the Debentures as of the date
hereof is $150.00 per share, subject to certain adjustments (except that there
shall be no such adjustment with respect to the issuance of the Series A
Preferred Stock at the Closing or the conversion of the Series A Preferred
Stock at a later date). This conversion right expires ten years after the
Closing Date or sooner upon the occurrence of certain events. Fractional shares
of Common Stock will not be issued upon any conversion of Debentures but,
instead, the Company will pay in respect of any fractional interest an amount
in cash equal to the market value of such fractional interest on the conversion
date.

   (iv) Repurchase of Debentures Upon a Change of Control. Upon the occurrence
of a Change of Control (as defined in the Amended Charterhouse Purchase
Agreement and as discussed below under "--Change of Control") of the Company,
the Company is obligated to make an offer to the holders of the Debentures to
repurchase the Debentures for cash. The price to be paid for such Debentures
shall be equal to 106.5% of the principal amount of the Debentures if such
Change of Control occurs on or prior to the fifth anniversary of the Closing
Date, or 103% of the principal amount of the Debentures thereafter, plus
accrued and unpaid interest. In connection with the KPS Transaction and the
execution of the Amended Charterhouse Purchase Agreement, Charterhouse has
agreed to waive its right to require the Company to repurchase the 1998
Debentures at 106.5% of the aggregate principal amount of the 1998 Debentures,
plus accrued and unpaid interest thereon, upon the Closing of the KPS
Transaction.

   (v) Debentures Subordinate to Senior Obligations. The Debentures are, to the
extent and in the manner set forth in the Amended Charterhouse Purchase
Agreement, subordinate in right of payment to the Company's Senior Obligations
(as defined in the Amended Charterhouse Purchase Agreement). The obligations
under the GE Capital Credit Facility will be Senior Obligations.

   (vi) Negative Covenants. The Amended Charterhouse Purchase Agreement also
contains provisions restricting the Company's (and its subsidiaries', in the
case of (ii) and (iv) below) ability to, among other things: (i) merge or
transfer all or substantially all of its assets, (ii) declare or pay dividends
or make other distributions on capital stock (other than dividends payable to
the Company or its subsidiaries), (iii) incur certain types of indebtedness,
(iv) enter into transactions with certain related persons, or (v) effect
certain sales of assets outside the ordinary course of business. In addition,
the Company and its subsidiaries may not redeem, repurchase or otherwise
acquire or retire any outstanding shares of capital stock or any securities
convertible into or exchangeable for such capital stock, except for the
conversion of the Series A Preferred Stock.

   (vii) Transaction Expenses. The Company will pay all reasonable out-of-
pocket fees and expenses incurred by Charterhouse in connection with the
transactions contemplated by the Amended Charterhouse Purchase Agreement, up to
a maximum of $150,000, whether or not such agreement is terminated prior to
Closing. The Company will pay certain additional expenses and fees of
Charterhouse without regard to the $150,000 cap. At the Closing, the Company
will pay Charterhouse Group International, Inc. a fee in the amount of
$750,000, payable in the form of Common Stock equal to the quotient of $750,000
divided by the Conversion Price (as defined in the Certificate of Designations,
see the section of this proxy statement entitled "--Terms of the Series A
Preferred Stock").

   (viii) Indemnification. The Amended Charterhouse Purchase Agreement contains
provisions whereby each party undertakes to indemnify the other with respect to
losses incurred by the other as a result of inaccuracies or breaches of
representations and warranties. In addition, the Company will indemnify
Charterhouse with respect to any breach of a covenant or obligation of the
Company.

                                       25
<PAGE>

   (ix) Change of Control. The following is a summary of certain changes made
to the definition of "Change of Control" in the Amended Charterhouse Purchase
Agreement:

     1. The sale, transfer or other conveyance by the Company of its towing
  business in and of itself shall not constitute a Change of Control if, at
  the time of such event, such assets when added to all other assets (other
  than inventory sold in the ordinary course of the Company's business) of
  the Company on a consolidated basis sold, transferred or otherwise conveyed
  in the preceding 12-month period constitute less than 60% of the total
  assets of the Company on a consolidated basis.

     2. Any event whereby any person or group (other than Charterhouse, its
  affiliates or any group of which Charterhouse is a part) becomes the
  beneficial owner of more than 35% of the total voting power in the
  aggregate of all classes of capital stock of the Company then outstanding
  normally entitled to vote in elections of directors; provided, that KPS and
  its affiliates becoming the beneficial owner in the aggregate of more than
  35% of the voting power of the Company shall not be deemed to be a Change
  of Control unless at any time after the Closing KPS and its affiliates
  shall have been the beneficial owner in the aggregate of less than 25% of
  the voting power of the Company.

     3. The occurrence of an Organic Change or a Liquidation Event, as those
  terms are defined in the Certificate of Designations; provided, that the
  issuance of the Series A Preferred Stock to Blue Truck and CFE at the
  Closing shall not constitute a Change of Control.

   (x) Pari Passu Indebtedness and Disqualified Capital Stock. Except with
respect to Senior Obligations or any other indebtedness that is subordinated in
right of payment to the Debentures, the Company is prohibited under the Amended
Charterhouse Purchase Agreement from (i) creating, incurring, issuing, assuming
or otherwise becoming liable for any indebtedness that is pari passu in right
of payment of principal, premium (if any) and interest thereon to the
Debentures, and (ii) issuing any capital stock (other than the Series A
Preferred Stock) that is redeemable or exchangeable for debt securities on or
prior to the final maturity of the Debentures ("Disqualified Capital Stock").
Except as otherwise provided for in the Amended Charterhouse Purchase
Agreement, the Company's subsidiaries are prohibited from incurring, creating,
issuing, assuming or otherwise becoming liable for any indebtedness and from
issuing any Disqualified Capital Stock.

   (xi) Related Party Transactions. Under the terms of the Amended Charterhouse
Purchase Agreement, the Company may not enter into any transaction with, or
create or permit to exist any relationship or transaction with any Related
Person (defined to include any individual or entity owning or having the right
to acquire 5% or more of the total voting power of all classes of the Company's
capital stock (determined without reference to certain shares issuable upon
conversion of the Debentures), or any affiliate, officer, director or relative
of such individual or entity). Notwithstanding the foregoing, the Company may
(x) pay certain fees to Blue Truck as required by the KPS Purchase Agreement
and related agreements, may enter into and perform its obligations under the GE
Capital Credit Facility and may enter into or permit to exist any transaction
or relationship that (i) is not material in relation to the business,
operations, financial condition, assets or properties of the Company and its
subsidiaries, taken as a whole, (ii) is on terms and conditions no less
favorable to the Company than would be available to the Company in a comparable
relationship or transaction in an arm's length dealing with an individual or
entity that is not a Related Person, and (iii) does not involve KPS, any
affiliate of KPS or any officer, director or relative of any of the foregoing
and (y) continue to conduct business with GE Capital as its customer. The
Amended Charterhouse Purchase Agreement also restricts the ability of the
Company to modify or waive any of the provisions of the KPS Purchase Agreement,
the CFE Purchase Agreement or the respective related agreements without the
consent of the holders of at least 50% in principal amount of the Debentures at
the time outstanding.

   (xii) Asset Sales. The terms of the Amended Charterhouse Purchase Agreement
prohibit the Company from effecting any sale, lease or other disposition of
assets or properties of the Company or a subsidiary of the Company outside the
ordinary course of the Company's business and not otherwise consistent with the
Company's past practice (an "Asset Sale") for so long as any payment obligation
under any Debenture is outstanding, unless not less than 80% of the
consideration payable in respect of such Asset Sale consists of

                                       26
<PAGE>

cash, marketable securities and promissory notes. The net cash proceeds from
any permitted Asset Sale effected by the Company shall be applied as follows:
(i) first, to permanently prepay, repay or purchase Senior Obligations to the
extent the Company elects to do so, (ii) second, to the extent that the Company
elects and is permitted under the terms of the agreements evidencing its Senior
Obligations, to either replace the assets and properties sold or disposed of or
to be reinvested in a line of business in which the Company was engaged on
April 14, 2000, and (iii) third, to make a cash offer to purchase Debentures
from the holders thereof at a purchase price of principal plus accrued but
unpaid interest to the date of purchase on the terms and conditions contained
in the Amended Charterhouse Purchase Agreement. Any net cash proceeds from an
Asset Sale realized by the Company after the first anniversary of that Asset
Sale ("Deferred Cash Proceeds") shall be applied in the manner described in the
preceding sentence, except that the Company will not be obligated to make an
offer to purchase Debentures (as described in the preceding sentence) unless
all Deferred Cash Proceeds from the applicable Asset Sale (when added to all
Deferred Cash Proceeds from any preceding Asset Sales, less any payments made
with respect to Senior Obligations and any replacements of assets, as described
in the previous sentence) exceed $1 million.

Interests of Certain Persons in the KPS Transaction

 Existing Employment Agreements

   Harold W. Borhauer, Donald J. Marr, Richard P. McGinn, Gerald R. Riordan and
Michael A. Wysocki have employment agreements with the Company which provide
for the payment of certain amounts to such individuals in connection with a
change of control of the Company. A "change of control," as defined in such
agreements, includes a change in control of the Board of Directors resulting
from a sale of the Company's securities, which will occur if the KPS
Transaction is consummated. In the case of Mr. Riordan, the payment obligation
is triggered automatically upon a change of control. In the case of the other
individuals, the payment obligation is not triggered unless certain additional
events occur in connection with the change of control, such as the termination
without cause of the employee, the diminution of the employee's duties or a
change in the majority of the Board of Directors.

   The amounts payable by the Company under the change of control provisions
vary according to the employee's compensation and the terms of each agreement.
None of these individuals, however, will be entitled to receive payments in
excess of an amount equal to approximately three times the individual's base
amount (as defined in Section 280G of the Code).

 Employment Agreements to be Executed at Closing

   At the Closing, the Company will enter into new employment agreements (the
"New Employment Agreements") with Mr. Borhauer, Mr. Marr, Mr. Riordan and Mr.
Wysocki. These agreements will have three year terms and will replace the
existing agreements (the "Existing Agreements") between the Company and such
individuals and will restructure the payments which such individuals are
entitled to receive upon Closing pursuant to the Existing Agreements. In
addition, at the Closing the Company will enter into an amendment to the
existing employment agreement between the Company and Mr. McGinn (the "McGinn
Agreement" and, together with the New Employment Agreements, the "New
Agreements") which will provide that Mr. McGinn will waive any change of
control payments to which he may have been entitled under his existing
employment agreement in return for the payments described below.

   The New Agreements will contain the following provisions:

   1. Change of Control Payment. Pursuant to the Existing Agreements, at
Closing Messrs. Borhauer, Marr, McGinn, Riordan and Wysocki (the "Senior
Management Group") would collectively be entitled to receive an aggregate
change of control payment equal to approximately $2,300,000. In connection with
the KPS Transaction, however, the Senior Management Group has agreed to receive
50% of this amount as a cash payment at Closing, which will be allocated as
follows: Mr. Riordan: $600,000, Mr. Marr: $292,500,

                                       27
<PAGE>

Mr. Wysocki: $75,000, Mr. Borhauer: $62,500 and Mr. McGinn: $121,500. The
distributions reflect the relative entitlement of each member of the Senior
Management Group under their current employment agreements upon a change of
control of the Company. The Senior Management Group will then be entitled to
receive the following payments (the "Change of Control Payment") on each of the
first and second anniversaries of the Closing Date: Mr. Riordan: $300,000, Mr.
Marr: $146,250, Mr. Wysocki: $37,500, Mr. Borhauer: $31,250, and Mr. McGinn:
$60,750. Any unpaid portion of the Change of Control Payment will be
immediately payable in full to any member of the Senior Management Group upon
his death, disability, termination by the Company without cause or resignation
for Good Reason (as defined below). Any unpaid portion of the Change of Control
Payment will be forfeited by any member of the Senior Management Group upon his
termination for cause or his voluntary termination without Good Reason (as
defined below).

   2. Replacement Options. As of April 14, 2000, the Senior Management Group
collectively held options for 113,400 shares of Common Stock, of which 14,900
were vested and 98,500 were unvested. The existing employment agreements of the
members of the Senior Management Group provide that all unvested options
automatically vest upon a change of control. Pursuant to the New Agreements,
however, 50% of these unvested options (representing 49,250 shares of Common
Stock) will vest at the Closing and the remaining unvested options will expire.
Subject to stockholder approval of the amendment to the Stock Option Plan, at
Closing the Company will grant an aggregate of 49,250 options to the Senior
Management Group, which options will vest at the rate of 33 1/3% per year over
three years beginning on the first anniversary of the date of grant. Upon any
termination of a member of the Senior Management Group, other than a
termination by the Company for cause or a voluntary termination without Good
Reason, such individual's stock options will vest and be 100% exercisable at
any time prior to the expiration of the option term. Upon his termination for
cause, all stock options of such individual, whether vested or unvested, will
immediately expire. Upon his voluntary termination without Good Reason, the
vested portion of such individual's stock options will remain exercisable.

   3. Salary and Bonus. The following table indicates the annualized salary and
bonus payments, with respect to calendar year 2000, to which certain members of
the Senior Management Group other than Mr. McGinn are entitled under the
Existing Agreements and the New Agreements:

<TABLE>
<CAPTION>
                                              Existing
                                             Agreements      New Agreements
                                          ----------------- -----------------
                     Name                  Salary  Bonus(1)  Salary  Bonus(1)
                     ----                 -------- -------- -------- --------
     <S>                                  <C>      <C>      <C>      <C>
     Harold Borhauer..................... $125,000   (2)    $160,000   100%(3)
     Donald Marr.........................  180,000   (2)     200,000   100  (3)
     Gerald Riordan......................  300,000   (4)     350,000   140  (3)
     Michael Wysocki.....................  150,000   (2)     200,000   100  (3)
</TABLE>
--------
(1) Expressed as a percentage of annual salary.

(2) Subject to the discretion of the Compensation Committee of the Board of
    Directors.

(3) The amount of such bonus will be contingent upon the Company's achievement
    of certain EBITDA targets established by the Compensation Committee of the
    Board pursuant to an incentive compensation program of the Company.

(4) Subject to the discretion of the Compensation Committee of the Board of
    Directors, but not to exceed 100% of his gross base salary in any given
    year.

   Other than his Change of Control Payment, Mr. McGinn's salary and bonus with
respect to calendar year 2000 will not be changed by his amended agreement.

                                       28
<PAGE>

   4. Additional Options. Subject to stockholder approval of the amendment to
the Stock Option Plan, at Closing the Company will grant additional options to
purchase shares of Common Stock to the Senior Management Group under the Stock
Option Plan, as follows:

<TABLE>
<CAPTION>
                                                          Shares of Common Stock
                             Name                           Underlying Options
                             ----                         ----------------------
     <S>                                                  <C>
     Harold Borhauer.....................................         25,000
     Donald Marr.........................................         25,000
     Richard McGinn......................................          4,000
     Gerald Riordan......................................         50,000
     Michael Wysocki.....................................         25,000
</TABLE>

   Such options will vest in equal installments on the first, second and third
anniversaries of the Closing Date. The exercise price for these stock options
will be an amount which equals or exceeds the fair market value of the Common
Stock on the date of grant and which: (i) with respect to the options that vest
on the first anniversary of the Closing Date, equals the Conversion Price
determined as of the Closing Date multiplied by 1.5; (ii) with respect to the
options that vest on the second anniversary of the Closing Date, equals the
Conversion Price determined as of the Closing Date multiplied by 2.5; and (iii)
with respect to the options that vest on the third anniversary of the Closing
Date, equals the Conversion Price determined as of the Closing Date multiplied
by 3.5.

   Each of the New Agreements will provide that upon an employee's termination
by the Company without cause or by the employee for Good Reason (which includes
a future change in control of the Company, a reduction in the employee's salary
or failure to pay the Change of Control Payment or maintain other employee
benefits), the employee will be entitled to severance equal to salary
continuation through the later of the completion of the employment term or one
year from the termination of employment.

Modifications to Long Term Incentive Plan to be Made After the Closing

   After the Closing, certain changes will be made to the existing incentive
compensation program, pursuant to which the Company's key executives will be
eligible to earn an annual performance bonus of up to 100% of their Base Salary
(or 140% in the case of Mr. Riordan). The program will continue to require that
the Company attain certain EBITDA goals in order for an executive to receive a
bonus. The level of EBITDA which must be attained will be determined from time
to time by the Compensation Committee of the Board of Directors.

Interests of Charterhouse

   Pursuant to the terms of the 1998 Purchase Agreement and the 1998
Charterhouse Investors Agreement (as defined below) and other agreements
entered into in connection therewith, Charterhouse is entitled to designate
three members of the Board of Directors. Messrs. Merril M. Halpern, Robert L.
Berner III, and Michael S. Pfeffer currently serve as the Charterhouse
Designees on the Board of Directors.

   The 1998 Purchase Agreement provides that, upon the occurrence of a change
of control of the Company prior to November 9, 2003, the Company is obligated
to make an offer to the holders of the 1998 Debentures to repurchase the 1998
Debentures for an amount, in cash, equal to 106.5% of the principal amount of
the 1998 Debentures (which includes the principal amount of additional
Debentures received pursuant to payment-in-kind dividend payments made since
November 1998) plus accrued and unpaid interest thereon. Under the 1998
Purchase Agreement, the KPS Transaction would constitute a change of control
and the Company would be required to repurchase all outstanding 1998 Debentures
for 106.5% of the principal amount thereof. In connection with the negotiation
of the KPS Transaction, however, Charterhouse has agreed to waive its 106.5%
premium in exchange for, among other things, a $750,000 fee payable in shares
of Common Stock valued pursuant to the Conversion Price formula set forth in
the Certificate of Designations (see the section of this proxy statement
entitled "--Terms of the Series A Preferred Stock"). Accordingly, Charterhouse
has an

                                       29
<PAGE>

economic interest in the consummation of the KPS Transaction. For this reason,
the Charterhouse Designees abstained from voting with the Board of Directors
with respect to matters relating to the KPS Transaction and the CFE
Transaction.

   In addition, the terms of the Investors Agreement, dated as of November 19,
1998, between the Company and Charterhouse (the "1998 Charterhouse Investors
Agreement") restrict the Company from taking any action (other than the
election of directors) which would require the approval of the Company's
stockholders under the Delaware General Corporation Law or the rules of the
National Association of Securities Dealers, Inc., unless such action is
approved by a majority of the Charterhouse Designees. In connection with the
KPS Transaction, Charterhouse has agreed to waive, effective at the Closing,
the foregoing approval rights in the 1998 Charterhouse Investors Agreement with
respect to the KPS Transaction. Charterhouse also agreed to amend the 1998
Charterhouse Investors Agreement to waive the foregoing approval rights with
respect to all such future actions of the Company.

   Charterhouse is entitled, under the 1998 Charterhouse Investors Agreement,
to designate no more than three members of the Board of Directors. In
connection with the negotiation of the Preferred Stock Transactions,
Charterhouse agreed to waive this right, on a going-forward basis, with respect
to one of the three directors. Accordingly, from and after Closing and until
such time as Charterhouse shall no longer own at least 10% of the Initial
Interests (as defined in the Charterhouse Investors Agreement), Charterhouse
will be entitled to designate no more than two members of the Company's Board
of Directors.

   For additional information on the terms of the Amended Charterhouse Purchase
Agreement, see the section of this proxy statement entitled "--Other
Agreements--Amended Charterhouse Purchase Agreement."

   The Board of Directors was aware of these interests and considered them
along with the other matters described herein in determining to approve the KPS
Transaction.

Interests of Certain Other Employees

   Following the Closing, the Company may implement an incentive compensation
program for certain of the Company's divisional managers. The program is
expected to include annual cash bonuses tied to the financial performance of
each of the Company's operating divisions or units, grants of additional stock
options to divisional managers and, possibly, grants of restricted stock to
certain divisional managers. The specific terms of the program will be
determined by the compensation committee of the Board following the Closing.

   Certain of the divisional managers expected to participate in this incentive
compensation program currently hold Common Stock of the Company.

Use of Proceeds of the KPS Transaction

   The net proceeds to the Company from the KPS Transaction, after payment of
all transaction fees and expenses, are expected to be approximately $18.0
million. In addition, the Company is obligated under the KPS Purchase Agreement
to pay KPS Management an annual management fee of $1,000,000 initially, which
may be reduced to $500,000 and then to zero based upon the amount of Series A
Preferred Stock held by Blue Truck and its permitted transferees. The Company
expects to use the net proceeds from the KPS Transaction for working capital,
capital expenditures and general corporate purposes, including the continued
implementation of its turnaround plan.

                                       30
<PAGE>

                              THE CFE TRANSACTION

Background of the CFE Transaction

   As noted above under the section of this proxy statement entitled "--The KPS
Transaction--Terms of the KPS Transaction--Conditions of Purchase" and
"Conditions of Sale," the Refinancing is a condition to the closing of the KPS
Transaction. In the course of discussions between KPS and GE Capital regarding
a replacement credit facility for the Company, GE Capital, which is one of the
Company's largest customers, expressed an interest in purchasing shares of
Series A Preferred Stock on substantially the same economic terms and
conditions as are contained in the KPS Purchase Agreement. On May 4, 2000, the
Board of Directors met to discuss the terms of the proposed CFE Transaction and
to consider the advantages and disadvantages of proceeding with the
transaction. After discussion, the Board of Directors authorized management to
proceed with the CFE Transaction and to take all action which it deemed
necessary or appropriate in connection therewith.

   On May 19, 2000, the Company and GE Capital entered into the Commitment
Letter, pursuant to which GE Capital agreed to provide the Company with a $93
million (or up to $100 million, depending on the success of the syndication
efforts by GE Capital and its affiliates) senior secured credit facility (the
"GE Capital Credit Facility") and to purchase $2 million worth of Series A
Preferred Stock on terms substantially similar to the terms contained in the
KPS Purchase Agreement. The closing of the transactions contemplated by the
Commitment Letter is conditioned upon, among other things, execution of
definitive agreements, consummation of the KPS Transaction and restructuring of
the 1998 Debentures on terms acceptable to GE Capital.

   On May 22, 2000, the Board met to discuss, among other things, the status of
the discussions with GE Capital and the advantages and disadvantages of
proceeding with the CFE Transaction. After discussion, the Board approved the
CFE Transaction, the Commitment Letter, the form of CFE Purchase Agreement to
be entered into between the Company and CFE (with such changes as are deemed
appropriate in the discretion of management) and other related agreements. The
Board also resolved that the CFE Transaction should be submitted to the
stockholders for approval in conjunction with the KPS Transaction.

   For additional information concerning the terms of the CFE Purchase
Agreement, see the section of this proxy statement entitled "--Terms of the CFE
Purchase Agreement." For additional information concerning the GE Capital
Credit Facility and the terms of the Commitment Letter, see the section of this
proxy statement entitled "--The GE Capital Credit Facility."

Recommendation of the Board of Directors and Reasons Therefor

   The Board of Directors, by unanimous vote of all of the directors (other
than the Charterhouse Designees who abstained from voting on the matter due to
a potential interest in the transaction--see the section of this proxy
statement entitled "--The KPS Transaction--Interests of Certain Persons in the
KPS Transaction--Interests of Charterhouse") has determined that the CFE
Transaction is in the best interests of the Company and its stockholders, has
approved the Commitment Letter, the form of CFE Purchase Agreement and the
transactions contemplated thereby and recommends approval of such transactions
by the stockholders.

   In addition to the factors described in the section of this proxy statement
entitled "--The KPS Transaction--Recommendation of the Board of Directors and
Reasons Therefor," the Board of Directors considered the CFE Purchase Agreement
and the Commitment Letter in approving the CFE Transaction. In considering the
CFE Transaction, the Board also took into account GE Capital's reputation in
the financial community and the fact that GE Capital is one of the largest
lessors of automobiles in the United States.

                                       31
<PAGE>

Certain Risks Associated with the CFE Transaction

   Closing of the CFE Transaction is contingent upon closing of the KPS
Transaction. For a description of the risks and other factors you should
consider in determining whether to approve the CFE Transaction, see the
section of this proxy statement entitled "--The KPS Transaction--Certain Risks
Associated with the KPS Transaction."

Information About CFE

   CFE, Inc. is a Delaware corporation and a wholly-owned subsidiary of GE
Capital. CFE serves as an investment vehicle for GE Capital. Its headquarters
are in Stamford, Connecticut.

Terms of the CFE Transaction

   This summary of the CFE Transaction is qualified in its entirety by
reference to the following documents:

   (i) The form of CFE Purchase Agreement.

   (ii) The Commitment Letter.

   (iii) The form of Registration Rights Agreement.

The CFE Purchase Agreement

   Pursuant to the terms of the Commitment Letter and consistent with the form
of the CFE Purchase Agreement, and subject to the conditions contained
therein, the Company has agreed to issue and sell, and CFE has agreed to
purchase, $2,000,000 worth of the Company's authorized but unissued shares of
Series A Preferred Stock. The closing of the CFE Transaction is subject to the
satisfaction of certain conditions precedent. The closing of the CFE
Transaction and the closing of the KPS Transaction will take place
simultaneously (and, as used herein, the term Closing shall include the
closing of both transactions).

   The number of shares of Series A Preferred Stock to be delivered to CFE at
the Closing will be determined by dividing $2,000,000 by the Per Share
Purchase Price. The Per Share Purchase Price is equal to the product of ten
times the lesser of $20.00 and an amount equal to the Thirty Day Average;
provided, that if the Thirty Day Average is (a) greater than or equal to $8.40
but less than or equal to $10.00, then the Per Share Purchase Price will be
equal to the product of ten times $10.00, or (b) less than $8.40, then the Per
Share Purchase Price will be 120% of the product of ten times the Thirty Day
Average.

   The holders of the Series A Preferred Stock will be entitled to vote
together with the holders of the Common Stock as a single class on matters
submitted to the Company's stockholders for a vote (other than with respect to
certain elections of directors). Consequently, the issuance of the Series A
Preferred Stock will dilute the voting rights of the existing holders of
Common Stock. In addition, the Series A Preferred Stock will be convertible
into shares of Common Stock and thus the issuance of the Series A Preferred
Stock will dilute the ownership interest of the existing stockholders if the
holders of Series A Preferred Stock elect to convert their shares of Series A
Preferred Stock into Common Stock. For additional information concerning the
voting and conversion rights of the Series A Preferred Stock, see the section
of this proxy statement entitled "--The KPS Transaction--Terms of the Series A
Preferred Stock."

 Representations and Warranties

   The representations and warranties contained in the CFE Purchase Agreement
are expected to be substantially similar to those contained in the KPS
Purchase Agreement. For a description of the representations and warranties
contained in the KPS Purchase Agreement, see the section of this proxy

                                      32
<PAGE>

statement entitled "--The KPS Transaction--The KPS Purchase Agreement--
Representations and Warranties."

 Covenants

   Except as noted below, the covenants contained in the CFE Purchase Agreement
are expected to be substantially similar to those contained in the KPS Purchase
Agreement. For a description of the covenants contained in the KPS Purchase
Agreement, see the section of this proxy statement entitled "--The KPS
Transaction--The KPS Purchase Agreement--Covenants."

   Notwithstanding the foregoing, the provisions of the CFE Purchase Agreement
are expected to differ from those of the KPS Purchase Agreement in the
following respects, among others:

   (i) No Investors' Agreement. No investors' agreement will be entered into by
CFE and the Company at Closing.

   (ii) Fewer Covenants. The CFE Purchase Agreement will contain fewer
restrictions on the rights of the Company to conduct its business prior to
Closing. It will also not contain covenants against the solicitation of other
transactions.

   (iii) Fees. The Company will not be obligated to pay an annual management
fee to CFE pursuant to the terms of the CFE Purchase Agreement. For a
description of the fees and expenses the Company is obligated to pay to GE
Capital pursuant to the Commitment Letter, see the section of this proxy
statement entitled "--The GE Capital Credit Facility."

 Conditions of Purchase and Sale

   Except as noted below, the conditions precedent to Closing contained in the
CFE Purchase Agreement are expected to be substantially similar to those
contained in the KPS Purchase Agreement. Each of the Company or CFE,
respectively, may (but is not required to) elect to waive any of these
conditions and proceed with the transaction. For a description of the
conditions precedent to Closing contained in the KPS Purchase Agreement, see
the section of this proxy statement entitled "--The KPS Transaction--The KPS
Purchase Agreement--Conditions to Purchase" and "--Conditions to Sale."

   Notwithstanding the foregoing, the conditions precedent to Closing contained
in the CFE Purchase Agreement are expected not to include, among other things,
the following:

   (i) Employment Agreements. Unlike the KPS Purchase Agreement, the Closing of
the CFE Purchase Agreement will not be conditioned upon the Company entering
into new employment agreements with certain of its officers and employees.

   (ii) Investors Agreement. The Closing of the CFE Purchase Agreement will not
be conditioned upon the execution by the Company and CFE of an investors'
agreement.

   (iii) Directors. Unlike Blue Truck, CFE will not be entitled to designate
any members of the Company's Board of Directors and, therefore, the Closing of
the CFE Purchase Agreement will not be conditioned upon the election of any
directors designated by CFE.

   In addition, the Closing of the CFE Purchase Agreement will be conditioned
upon, among other things, the restructuring of the 1998 Debentures in a manner
satisfactory to GE Capital, an amendment to the Amended Charterhouse Purchase
Agreement to permit the CFE Transaction, the consent by Blue Truck to the CFE
Transaction and consummation of the KPS Transaction.


                                       33
<PAGE>

 Confidentiality and Access

   The Company and CFE will agree to maintain the confidentiality of certain
information. In addition, the Company will agree to permit CFE and its
representatives reasonable access to the Company's and its subsidiaries' books,
records, properties and personnel.

 Indemnification

   The CFE Purchase Agreement will contain provisions whereby each party
undertakes to indemnify the other with respect to losses incurred by the other
as a result of a breach of its representations, warranties, covenants or
agreements. Subject to certain exceptions, neither party will have any
indemnification obligations with respect to a breach of a representation or
warranty unless the aggregate losses by the indemnified party exceed $20,000,
in which case the indemnifying party will indemnify the other party to the
extent of the excess above that amount. In addition, subject to certain
exceptions, neither party will have liability for any claim for indemnification
asserted by the other party to the extent that the amount of such claim
combined with any previous claims for indemnification exceeds $2,000,000.
Unlike the Company's obligation to Blue Truck under the KPS Purchase Agreement,
the Company will not be obligated to pay any amounts to CFE in respect of the
fee to be paid by the Company to DLJ.

 Termination

   The CFE Purchase Agreement will provide that it may be terminated and the
CFE Transaction abandoned at any time prior to the Closing Date upon
circumstances substantially similar to those giving rise to a right of
termination under the KPS Purchase Agreement, except that under the CFE
Purchase Agreement the Company will not be obligated to pay a breakup fee to
CFE. In addition, either the Company or CFE will have the right to terminate
the CFE Purchase Agreement upon any termination of the KPS Purchase Agreement.

Terms of the Series A Preferred Stock

   For a description of the terms of the Series A Preferred Stock, see the
section of this proxy statement entitled "--The KPS Transaction--Terms of the
Series A Preferred Stock." Unlike Blue Truck, CFE will not be entitled to
designate any members of the Company's Board of Directors.

Other Agreements

 Registration Rights Agreement

   At the Closing, the Company will enter into a Registration Rights Agreement
with CFE and Blue Truck. For a description of the Registration Rights
Agreement, see the section of this proxy statement entitled "--The KPS
Transaction--Other Agreements--Registration Rights Agreement."

Interests of Certain Persons in the CFE Transaction

   For a description of certain persons with interests in the CFE Transaction
that may be in addition to, or different from, the interests of stockholders in
general, see the section of this proxy statement entitled "--The KPS
Transaction--Interests of Certain Persons in the KPS Transaction."

Use of Proceeds of the CFE Transaction

   The net proceeds to the Company from the CFE Transaction, after payment of
all transaction fees and expenses, are expected to be approximately $2.0
million. The Company expects to use the net proceeds from the CFE Transaction
for working capital, capital expenditures and general corporate purposes,
including the continued implementation of its turnaround plan.

                                       34
<PAGE>

The GE Capital Credit Facility

   Pursuant to the Commitment Letter, GE Capital agreed to provide a $93
million senior secured revolving credit facility. The GE Capital Credit
Facility has a term of five years and includes a letter of credit subfacility
of up to $10 million. The GE Capital Credit Facility may be increased to up to
$100 million, depending on the success of GE Capital and its affiliates in
syndicating the facility to other lenders acceptable to GE Capital and the
Company.

   The Company's borrowing capacity under the GE Capital Credit Facility is
limited to the sum of (i) up to 85% of the Company's eligible accounts
receivable, (ii) up to 80% of the net orderly liquidation value (as defined in
the Commitment Letter) of existing vehicles for which GE Capital has received
title certificates and other requested documentation, and (iii) up to 85% of
the invoiced purchase price of newly-purchased vehicles for which GE Capital
has received title certificates and other requested documentation, in each case
less reserves, and not to exceed the $93 million (or $100 million, as the case
may be) maximum amount.

   Interest will accrue on amounts borrowed under the GE Capital Credit
Facility at either (at the Company's option): (i) a floating rate equal to the
Index Rate (as defined in the Commitment Letter) plus a margin of 1.00%, or
(ii) a fixed rate for periods of one, two, three or six months equal to the
reserve adjusted LIBOR Rate (as defined in the Commitment Letter) plus a margin
of 2.50%. The foregoing provisions are subject to adjustments based upon the
performance of the Company, the occurrence of an event of default or certain
other events.

   The following fees are payable by the Company to GE Capital under the
Commitment Letter: (i) a letter of credit fee equal to 1.75% per annum on the
face amount of letters of credit under the facility, plus costs and expenses
incurred by GE Capital in connection therewith; (ii) an unused facility fee
equal to 0.375% per annum, on the average unused daily balance of the facility;
(iii) a prepayment premium, in the event that the Revolver Commitment (as
defined in the Commitment Letter) is reduced or terminated prior to the third
anniversary of the closing date, in an amount equal to the maximum amount of
the GE Capital Credit Facility multiplied by (a) 1.00% upon a prepayment during
the first year following the Closing Date, (b) 0.5% upon a prepayment during
the second year following the Closing Date, and (c) 0% upon a prepayment during
the third year following the Closing Date; (iv) a commitment fee of $581,250,
which was paid by the Company on May 19, 2000 in connection with the execution
of the Commitment Letter; (v) a closing fee of $1,162,500, less the amount of
the commitment fee and that portion, if any, of the Underwriting Deposit (as
defined in the Commitment Letter) in excess of the Transaction Expenses (as
defined in the Commitment Letter) incurred on, prior to, or as of the Closing
Date, payable at the closing of the GE Capital Credit Facility; (vi) an agency
fee of $150,000 per annum; (vii) field audit charges of $650 per diem per
auditor plus actual out-of-pocket expenses in connection with GE Capital's
field examinations prior to and after the Closing Date; and (viii) all
reasonable out-of-pocket expenses incurred by GE Capital or certain of its
affiliates in connection with the GE Capital Credit Facility or the CFE
Transaction.

   In addition, the Company will be required to pay to GE Capital a breakup fee
of $375,000 in the event that the Company or any of its subsidiaries closes a
credit facility with an Other Institution (as defined in the Commitment
Letter), unless either (i) such credit facility is entered into on or after
August 31, 2000 (or such later date as the KPS Transaction shall have been
extended to), or (ii) prior to closing such credit facility, KPS or CFE shall
have elected not to proceed with the KPS Transaction or the CFE Transaction,
respectively.

   To secure all obligations under the GE Capital Credit Facility, GE Capital,
for itself and the ratable benefit of any other lenders, will receive a fully
perfected first priority security interest (except for permitted liens and

                                       35
<PAGE>

encumbrances reasonably acceptable to GE Capital) in substantially all of the
existing and after acquired real and personal, tangible and intangible assets
of the Company and its subsidiaries.

   The terms of the GE Capital Credit Facility will contain additional
covenants requiring the Company, among other things, to (a) make certain
prepayments against principal, (b) maintain cash management systems acceptable
to GE Capital, (c) maintain commercially reasonable insurance protection, (d)
restrict commercial transactions, management agreements (other than with
respect to KPS), service agreements and borrowing transactions with certain
related parties, (e) restrict the payment of cash dividends and other
distributions to equity holders, payments in respect of subordinated debt,
payments of management fees to affiliates (other than with respect to KPS) and
redemption of capital stock, (f) refrain from mergers, acquisitions or sales
of capital stock or a substantial portion of assets of the Company or its
subsidiaries, (g) refrain from direct or indirect changes in control, (h)
limit capital expenditures and (i) meet certain financial covenants.

                               APPRAISAL RIGHTS

   Stockholders will not have appraisal or similar rights in connection with
the Preferred Stock Transactions.

                     APPROVAL REQUIRED AND RECOMMENDATION

   The approval of the Company's stockholders is not required in order to
consummate the Preferred Stock Transactions under Delaware law, the Company's
Certificate of Incorporation, the Company's By-laws or the rules governing
securities listed for quotation on the Over-the-Counter Electronic Bulletin
Board. However, due to the importance to the Company and its stockholders of
the Preferred Stock Transactions, the Board of Directors has chosen to submit
the Preferred Stock Transactions to the stockholders for approval.

   The KPS Purchase Agreement and the CFE Purchase Agreement permit the
Company, Blue Truck and/or CFE, respectively, to elect not to consummate the
KPS Transaction or the CFE Transaction, respectively, in the event that the
Company's stockholders fail to approve the Preferred Stock Transactions at the
Meeting. Each of the Company, Blue Truck and CFE may (but is not required to)
elect to waive the stockholder approval condition at any time and proceed with
the transaction. In determining whether the Company should consummate the
Preferred Stock Transactions, in the event that they are rejected by the
stockholders at the Meeting, the Board of Directors (including the Independent
Committee thereof) will consider all relevant factors, including the financial
condition of the Company, its need for capital and the alternative sources of
financing available to the Company, if any.

                      THE BOARD OF DIRECTORS HAS APPROVED
       THE PREFERRED STOCK TRANSACTIONS SET FORTH AS PROPOSAL NO. 1 AND
                BELIEVES THAT THEY ARE IN THE BEST INTERESTS OF
                     THE COMPANY AND ITS STOCKHOLDERS AND
                         RECOMMENDS THAT YOU VOTE FOR
                       THE PREFERRED STOCK TRANSACTIONS.

                                      36
<PAGE>

             PROPOSAL NO. 2: THE AMENDMENT TO THE STOCK OPTION PLAN

   The second proposal to be considered and voted upon at the Meeting is the
proposed amendment to the Company's Stock Option Plan to (i) increase the
maximum number of shares of Common Stock which may be covered by awards under
the plan to 327,889 shares, and (ii) limit the maximum number of shares with
respect to which options may be granted to any one plan participant during a
calendar year and make other administrative changes to ensure compliance with
the performance-based compensation exception to the $1 million annual deduction
limit imposed by Section 162(m) of the Code.

The Increase to the Option Pool

   The Stock Option Plan provides for the issuance of up to 127,889 shares of
Common Stock pursuant to options granted under the plan. As of April 30, 2000,
options to purchase an aggregate of 102,945 shares of Common Stock were
outstanding.

   The Company also has a 1998 Non-Qualified Stock Option Plan, which is used
for grants of stock options to employees who are neither directors nor officers
of the Company. This plan authorizes the issuance of no more than 50,000 shares
of Common Stock pursuant to options covered by the plan. As of April 30, 2000,
options to purchase an aggregate of 36,400 shares of Common Stock were
outstanding under this plan.

   In addition, on October 11, 1999, the Company granted a nonqualified stock
option exercisable for 75,000 shares of Common Stock to Gerald R. Riordan in
connection with the commencement of his employment with the Company. This
option vests over a period of three years at a rate of 33 1/3% per year
beginning on October 11, 2000.

   In the aggregate, as of April 30, 2000, options to purchase 252,889 shares
of Common Stock were authorized, of which options to purchase 214,345 shares of
Common Stock were outstanding, under the Stock Option Plan, the Company's 1998
Non-Qualified Stock Option Plan and the nonqualified stock option granted to
Mr. Riordan on October 11, 1999.

   On May 22, 2000, the Board of Directors approved, subject to stockholder
approval at the Meeting, an amendment to the Stock Option Plan to increase the
total number of shares of Common Stock reserved for issuance under the plan to
327,889 shares. The text of the proposed amendment is attached hereto as
Appendix H and is incorporated herein by reference. The Company is seeking
stockholder approval of the proposed increase because the terms of the Stock
Option Plan prohibit the Company from materially increasing the maximum
aggregate number of shares which may be covered by awards under the Stock
Option Plan without the approval of the Company's stockholders. Stockholder
approval of the amendments is also required to qualify for an exception to the
deduction limit imposed by Section 162(m) of the Code.

   The proposed amendment to the Stock Option Plan is needed because the
Company agreed, pursuant to the provisions of the KPS Purchase Agreement and
subject to stockholder approval of the amendment to the Stock Option Plan, to
issue options exercisable for 178,250 shares of Common Stock to certain
executive officers and one key employee of the Company at Closing. See the
section of this proxy statement entitled "Proposal No. 1: The Preferred Stock
Transactions--The KPS Transaction--Interests of Certain Persons in the KPS
Transaction--Employment Agreements to be Executed at Closing." In connection
with the Company's agreements with these employees, the employees will
collectively forfeit options to purchase 49,250 shares of Common Stock. The
Stock Option Plan provides for the "reuse" of such shares to make new grants.
However, if the proposed amendment to the Stock Option Plan is not adopted,
there will not be a sufficient number of shares authorized under the Stock
Option Plan as currently in effect in order for the Company to be able to grant
the required options to these employees at the Closing of the KPS Transaction.

   The Board of Directors also believes that the increase is needed to assure
that the Company may continue to attract, motivate and retain officers,
directors and key employees by means of incentive and stock-based

                                       37
<PAGE>

compensation. The Board recognizes the increased demands that have been placed
on the employees of the Company during the last 12 months. The Board believes
that employees should be provided with appropriate stock-based incentives to
motivate them to increase stockholder value and remain dedicated to the
Company. In the opinion of the Board of Directors, appropriate levels of awards
under the Stock Option Plan will require more shares than are currently
permitted by the Stock Option Plan. Therefore, the amendment to the Stock
Option Plan is necessary to provide the Company with the ability to award
stock-based incentive compensation in the future.

Compliance with Section 162(m) of the Code

   In conjunction with the proposal to amend the Stock Option Plan to increase
the number of shares of Common Stock which may be covered by awards under the
plan, stockholders are also being asked to approve and ratify an amendment to
the Stock Option Plan to limit the maximum number of shares with respect to
which options may be granted to any one plan participant during a calendar year
and certain other administrative changes. This amendment is intended to ensure
compliance with the performance-based compensation exception to the deduction
limit of Section 162(m) of the Code.

   Under Section 162(m) of the Code, no deduction is allowed in any taxable
year of the Company for compensation in excess of $1 million paid to the
Company's chief executive officer and each of its four most highly paid other
executive officers who are serving in such capacities as of the last day of
such taxable year, subject to certain exceptions.

   Options will generally qualify under one of these exceptions if they are
granted under a plan that states the maximum number of shares with respect to
which options may be granted to any employee during a specified period, the
exercise price is not less than the fair market value of the common stock at
the time of grant, and the plan under which the options are granted is approved
by stockholders and is administered by a compensation committee comprised of
outside directors. The Stock Option Plan as amended is intended to satisfy
these requirements with respect to grants of options to covered employees.

   The proposed amendment to the Stock Option Plan will also provide that it is
intended that the plan will be administered by the Board or by a committee
consisting of two or more individuals who are "outside directors" within the
meaning of Section 162(m) of the Code, to the extent that Section 162(m) is
applicable. The Stock Option Plan is administered by the Compensation Committee
of the Board, which, as of the date hereof, is composed of such outside
directors. The proposed amendment is intended to ensure that, for so long as
the Stock Option Plan is administered by a committee of the Board of Directors,
all option grants made by such committee will be made in compliance with the
outside director requirement of Section 162(m) of the Code.

The Stock Option Plan

   The Company adopted its Stock Option Plan in connection with its May 1998
initial public offering. The Stock Option Plan is intended to provide
directors, officers, employees and consultants of the Company with an
opportunity to invest in the Company and to advance the interests of the
Company and its stockholders by enabling the Company to attract and retain
qualified personnel. The Stock Option Plan provides for the grant of incentive
stock options, within the meaning of Section 422 of the Code, and nonqualified
stock options.

   As currently in effect, the maximum number of shares of Common Stock that
may be subject to options granted under the Stock Option Plan may not exceed,
in the aggregate, 127,889 shares. Shares of Common Stock that are attributable
to grants that have expired, terminated, been cancelled or forfeited are
available for issuance in connection with future grants.

   The Compensation Committee of the Board of Directors administers the Stock
Option Plan, selects the individuals who will receive stock option awards,
establishes the terms and conditions of such awards and

                                       38
<PAGE>

determines the consideration to be received by the Company for each grant. The
Company may grant options under the Stock Option Plan only to (i) persons who,
at the time of such grant, are directors, officers and/or employees of the
Company and/or any of its subsidiaries, and (ii) persons who, and entities
which, at the time of such grant, are independent contractors, consultants or
advisors of the Company and/or any of its subsidiaries. As of April 30, 2000,
there were approximately (i) 2,220 such directors, officers and employees, and
(ii) 330 such independent contractors, consultants and advisors, eligible to
receive options under the Stock Option Plan.

   All option grants are awarded by written agreement between the Company and
the recipient. Unless otherwise provided in such option agreement, all options
granted under the Stock Option Plan may be exercised for a period of 10 years
from the date of grant (or five years in the case of incentive stock options
granted to certain holders of more than 10% of the Company's capital stock) and
become vested generally with respect to 1/3 of the shares underlying the option
as of each anniversary of the date of grant. Upon any Termination of
Eligibility Status (as defined in the Stock Option Plan) of an optionee, other
than a termination for cause, that portion of the optionee's options that are
vested will be exercisable at any time prior to the expiration of the option
term. Upon a termination for cause of an optionee, all options of the optionee,
whether vested or unvested, will immediately expire.

   On May 25, 2000, the closing sale price of the Common Stock on the Over-the-
Counter Electronic Bulletin Board was $4.00 per share.

   The following summary of the federal income tax consequences of the grant
and exercise of nonqualified stock options (NSOs) and Incentive Stock Options
within the meaning of Section 422 of the Code (ISOs) awarded under the Stock
Option Plan and the disposition of Common Stock purchased pursuant to the
exercise of such options is intended to reflect the current provisions of the
Code and the regulations thereunder. This summary is not intended to be a
complete statement of applicable law, it does not address state and local tax
considerations, nor does it address the tax consequences of options granted to
individual taxpayers located outside the U.S. Moreover, the U.S. federal income
tax consequences to any particular individual may differ from those described
herein by reason of, among other things, the particular circumstances of such
individual. For these reasons, participants are urged to consult their own tax
advisors with respect to the consequences of their participation in the Stock
Option Plan.

   No income will be realized by any optionee upon grant of any NSO. Upon
exercise of any NSO, the optionee will recognize ordinary compensation income
in an amount equal to the excess, if any, of the fair market value of the
underlying stock over the option exercise price (the "Spread") at the time of
exercise. The Spread generally will be deductible by the Company for federal
income tax purposes. The optionee's tax basis in the underlying shares acquired
by exercise of an NSO will equal the exercise price plus the amount taxable as
compensation to the optionee. Upon sale of the shares received by the optionee
upon exercise of the NSO, any gain or loss is generally long-term or short-term
capital gain or loss, depending on the holding period. The optionee's holding
period for shares acquired pursuant to the exercise of an NSO will begin on the
date of exercise of such option.

   ISO holders will generally incur no federal income tax liability at the time
of grant or upon exercise of such options. However, the spread at exercise may
give rise to "alternative minimum tax" liability for the taxable year in which
the exercise occurs. If the optionee does not dispose of the shares before two
years following the date of grant and one year following the date of exercise,
the difference between the exercise price and the amount realized upon
disposition of the shares will constitute long-term capital gain or loss, as
the case may be. Assuming both holding periods are satisfied, no deduction will
be allowed to the Company for federal income tax purposes in connection with
the grant or exercise of the option. If, within two years following the date of
grant or within one year following the date of exercise, the holder of shares
acquired through the exercise of an ISO disposes of such shares, the optionee
will generally realize ordinary taxable compensation at the time of such
disposition equal to the difference between the exercise price and the lesser
of

                                       39
<PAGE>

the fair market value of the stock on the date of exercise or the amount
realized on the subsequent disposition, and such amount will generally be
deductible by the Company for federal income tax purposes.

   The payment by an optionee of the exercise price, in full or in part, with
previously acquired shares will not affect the tax treatment of the exercise
described above. No gain or loss generally will be recognized by the optionee
upon the surrender of the previously acquired shares to the Company, and shares
received by the optionee, equal in number to the previously surrendered shares,
will have the same tax basis as the shares surrendered to the Company and will
have a holding period that includes the holding period of the shares
surrendered. However, any surrendered shares which were obtained upon the
exercise of an ISO and were not held for the requisite two and one year periods
will be treated as disposed of at the time of exercise and will not result in
the realization of ordinary taxable compensation described above. The value of
shares received by the optionee in excess of the number of shares surrendered
to the Company will be taxable to the optionee. Such additional shares will
have a tax basis equal to the fair market value of such additional shares as of
the date ordinary income is recognized and will have a holding period that
begins on the date ordinary income is recognized.

   As of April 30, 2000, the following options have been granted under the
Stock Option Plan:

<TABLE>
<CAPTION>
                                                         Shares of Common Stock
                   Name and Position                       Underlying Options
                   -----------------                     ----------------------
<S>                                                      <C>
Edward T. Sheehan, Former Chairman of the Board, Chief
 Executive Officer and Secretary.......................           9,000
Donald J. Marr, Chief Financial Officer................          17,500
Allan D. Pass, Ph.D, Former President and Chief
 Operating Officer.....................................          15,500
Robert J. Adams, Jr., Former Vice President and Chief
 Acquisition Officer...................................          11,000
All current executive officers as a group..............          31,000
All current directors who are not executive officers as
 a group...............................................          11,500
All employees, including all current officers who are
 not executive officers, as a group....................          47,025
</TABLE>

   If the proposal to increase the number of shares covered by the Stock Option
Plan is adopted, the Company intends to file with the SEC an amendment to the
Company's registration statement on Form S-8 to register all shares of Common
Stock that may be issued pursuant to the Stock Option Plan.

   The proposal to amend the Stock Option Plan is independent of Proposal 1.

              THE BOARD OF DIRECTORS HAS UNANIMOUSLY APPROVED THE
       AMENDMENT TO THE STOCK OPTION PLAN SET FORTH AS PROPOSAL NO. 2 AND
                  BELIEVES THAT IT IS IN THE BEST INTERESTS OF
                      THE COMPANY AND ITS STOCKHOLDERS AND
                    UNANIMOUSLY RECOMMENDS THAT YOU VOTE FOR
                    THE AMENDMENT TO THE STOCK OPTION PLAN.


                                       40
<PAGE>

                             EXECUTIVE COMPENSATION

Summary Compensation Table

   The following table presents summary information concerning the compensation
of (i) the two individuals who served as the Company's Chief Executive Officer
("CEO") during 1999, and (ii) the Company's four most highly compensated
officers during 1999, other than the CEO (together, the "Named Executive
Officers"), for services rendered to the Company and its subsidiaries during
the fiscal years 1998 and 1999. Other than the Named Executive Officers, no
executive officer of the Company received salary and bonus payments exceeding
$100,000 in the aggregate during fiscal year 1999. No compensation was paid by
the Company to the Named Executive Officers during fiscal year 1997. All per
share references contained herein have been adjusted to give effect to the
Reverse Stock Split.

<TABLE>
<CAPTION>
                                                      Securities
                                                      Underlying  All Other
             Name               Year  Salary   Bonus   Options   Compensation
             ----               ---- -------- ------- ---------- ------------
<S>                             <C>  <C>      <C>     <C>        <C>
Gerald R. Riordan(1)........... 1999 $ 61,539     --    75,000     $  4,575(2)
 Chief Executive Officer

Edward T. Sheehan(3)........... 1999  118,850     --       --       196,539(4)
 Former Chief Executive Officer 1998  141,678     --     9,000          --

Donald J. Marr................. 1999   74,827 $66,042    5,000          --
 Chief Financial Officer        1998   75,000  50,000   12,500          --

Allan D. Pass, Ph.D(5)......... 1999  222,115     --       --           --
 Former Chief Operating Officer 1998  125,765     --    15,500        8,887(2)

Robert J. Adams, Jr.(6)........ 1999  174,615     --       --         7,692(7)
 Former Chief Acquisition
  Officer                       1998  110,002     --    11,000        4,554(8)
</TABLE>
--------
(1) Mr. Riordan's employment with the Company began as of October 11, 1999.

(2) Consists of housing expenses paid by the Company on behalf of the Named
    Executive Officer.

(3) Mr. Sheehan was employed by the Company from October 1997 until June 21,
    1999.

(4) Consists of (i) $26,923 representing previously unpaid salary for Mr.
    Sheehan's service to the Company for the period from February 26, 1998 to
    May 15, 1998, (ii) $17,308 representing reimbursement for vacation time
    accrued but unused by Mr. Sheehan, and (iii) $152,308 in severance payments
    made pursuant to the Employment Termination and Release Agreement between
    the Company and Mr. Sheehan.

(5) Dr. Pass' employment with the Company began as of April 20, 1998. From
    January 1, 1998 through April 19, 1998, Dr. Pass provided consulting
    services to the Company. Dr. Pass terminated his employment agreement with
    the Company effective as of December 15, 1999.

(6) Mr. Adams' employment with the Company began as of June 1, 1998. From
    February 1, 1998 through June 1, 1998, Mr. Adams provided acquisition-
    related consulting services to the Company. Mr. Adams terminated his
    employment agreement with the Company effective as of December 15, 1999.

(7) Consists of severance payments made to Mr. Adams pursuant to his Amended
    and Restated Employment Agreement.

(8) Consists of relocation expenses paid by the Company on behalf of the Named
    Executive Officer.


                                       41
<PAGE>

Option Grants in 1999

   The following table sets forth information concerning stock option grants to
Mr. Riordan and Mr. Marr during 1999. None of the other Named Executive
Officers received grants of stock options during 1999. All per share references
contained herein have been adjusted to give effect to the Reverse Stock Split.

<TABLE>
<CAPTION>
                                                                          Potential Realizable
                                                                            Value at Assumed
                         Number of   Percentage of                        Annual Rates of Stock
                           Shares    Total Options                         Price Appreciation
                         Underlying   Granted to    Exercise               for Option Term(1)
                          Options      Employees      Price    Expiration ---------------------
          Name            Granted     Fiscal Year  (per share)    Date        5%        10%
          ----           ----------  ------------- ----------- ---------- ---------- ----------
<S>                      <C>         <C>           <C>         <C>        <C>        <C>
Gerald R. Riordan.......   75,000(2)     66.0        $29.06     10/11/09  $1,370,250 $3,476,250
Donald J. Marr..........    5,000(3)      4.4         33.13       9/1/09     104,200    264,000
</TABLE>
--------
(1) Represents the potential realizable value of each grant of options assuming
    that the market price of the underlying securities appreciates in value
    from the date of grant to the end of the option term at the rates of 5% and
    10% compounded annually.

(2) All of such options were issued at fair market value on October 11, 1999
    and vest over a period of three years at a rate of 33 1/3% per year
    beginning on October 11, 2000.

(3) All of such options were granted pursuant to the Stock Option Plan, were
    issued at fair market value on September 1, 1999 and were fully vested on
    the date of grant.

Fiscal Year-End Option Values

   The following table sets forth information concerning the number of shares
of Common Stock underlying exercisable and unexercisable options held by the
Named Executive Officers as of December 31, 1999. The exercise price for each
of these options exceeded the fair market value of such options based on the
last reported sale price of the Common Stock on December 31, 1999 ($1.625 per
share, equivalent to $16.25 per share after giving effect to the Reverse Stock
Split) and, therefore, the options had no value as of such date. No options
were exercised by any of the Named Executive Officers during 1999. All per
share references contained herein have been adjusted to give effect to the
Reverse Stock Split.

<TABLE>
<CAPTION>
                                                       Exercisable Unexercisable
Name                                                     Options      Options
----                                                   ----------- -------------
<S>                                                    <C>         <C>
Gerald R. Riordan.....................................      --        75,000
Donald J. Marr........................................    9,167        8,333
Edward T. Sheehan.....................................    3,000        6,000
Allan D. Pass, Ph.D...................................    5,167       10,333
Robert J. Adams, Jr. .................................    3,667        7,333
</TABLE>

Employment Agreements

   Below is a discussion of the existing employment agreements with each of the
Named Executive Officers. If the Preferred Stock Transactions are approved and
such transactions are consummated, these agreements will be superceded by the
New Agreements as discussed above under "Proposal No. 1: The KPS Transaction--
Interests of Certain Persons in the KPS Transaction--Employment Agreements to
be Executed at Closing."

   The Company's employment agreement with Mr. Riordan, which was effective as
of October 11, 1999, has an initial term of three years with an evergreen
extension continuing after the initial term unless either the Company or Mr.
Riordan provides ten days' notice of termination. Pursuant to this agreement,
Mr. Riordan is entitled to receive an annual salary of not less than $300,000.
The terms of the agreement require the Company to pay Mr. Riordan a termination
fee (over a period of 24 months) equal to approximately two times his annual
salary and bonus if (i) the agreement is terminated without "Cause" (as defined
in Mr. Riordan's employment agreement) by the Company, or (ii) the agreement is
terminated by Mr. Riordan following the Company's

                                       42
<PAGE>

assignment to him of regular duties, responsibilities or status which the Board
of Directors determines, in good faith, to be materially inconsistent with, or
a reduction or alteration in the nature and status of, Mr. Riordan's duties,
responsibilities and status as set forth in the agreement. In addition, all
stock options pursuant to any of the Company's stock option plans granted to
Mr. Riordan prior to the effective date of such a termination will continue to
vest as if such termination had not occurred, and he will be entitled to
continue to receive health, life and disability insurance benefits for a period
of two years after termination. Upon the occurrence of a "Change of Control" of
the Company (as defined in Mr. Riordan's employment agreement), Mr. Riordan has
the option, exercisable within one year after the Change of Control, to
terminate his employment agreement and receive a lump sum payment equal to
approximately three times his base salary and bonus. In such event, he will be
entitled to continue to receive health, life and disability insurance benefits
for a period of three years after such termination. Regardless of whether Mr.
Riordan terminates his employment agreement after a Change of Control, all of
his stock options that are unvested as of the effective date of a Change of
Control will become immediately vested and exercisable. The agreement contains
a covenant prohibiting Mr. Riordan from competing with the Company for a period
of one year following any expiration or termination of the agreement. The
agreement also provides for customary benefits and perquisites.

   The Company's employment agreement with Mr. Marr, which was effective as of
September 8, 1999, expires on October 11, 2000. Pursuant to his employment
agreement, Mr. Marr is entitled to receive annual compensation of not less than
$180,000, subject to annual increase at the discretion of the Compensation
Committee of the Board of Directors. Mr. Marr is also entitled to an additional
annual bonus at the discretion of the Compensation Committee. The agreement
requires the Company to pay Mr. Marr a termination fee (over a period of one
year) equal to his base salary at the time of termination and his bonus, if
any, for the year immediately preceding termination, if (i) the agreement is
terminated without "Cause" (as defined in Mr. Marr's employment agreement) by
the Company, (ii) the agreement is terminated by Mr. Marr following the
Company's assignment to him of regular duties, responsibilities or status which
the Board of Directors determines, in good faith, to be materially inconsistent
with, or a reduction or alteration in the nature and status of, Mr. Marr's
duties, responsibilities and status in effect prior to such assignment, or
(iii) Mr. Marr terminates his employment within one month following a
relocation of the Company's headquarters more than 45 miles from its current
location. In addition, all stock options granted to Mr. Marr pursuant to any of
the Company's stock option plans prior to the effective date of such a
termination will continue to vest as if such termination had not occurred, and
he will be entitled to continue to receive health, life and disability
insurance benefits for a period of two years after termination. If after a
"Change of Control" of the Company (as defined in Mr. Marr's employment
agreement), (i) Mr. Marr is assigned duties responsibilities or status
inconsistent with his duties, responsibilities or status prior to the Change of
Control, (ii) Mr. Marr's salary or specified bonus is reduced, (iii) the
Company or its successor fails to continue the Company's insurance, disability
or option plans, or any other benefit plans, policies, practices or
arrangements in which Mr. Marr participated prior to the Change of Control, or
the Company or its successor fails to provide for Mr. Marr's participation in
such plans or arrangements on the same basis as existed prior to the Change of
Control, (iv) the Company fails to obtain a satisfactory agreement from its
successor to assume Mr. Marr's employment agreement, (v) Mr. Marr's employment
is terminated for any reason other than for Cause, or (vi) the persons who were
directors of the Company immediately prior to the Change of Control cease to
constitute a majority of the Board of Directors of the Company following such
transaction, Mr. Marr has the option, exercisable until October 11, 2000, to
terminate his employment agreement and receive a lump sum payment equal to
approximately three times his base salary and bonus. In such event, he will be
entitled to continue to receive health, life and disability insurance benefits
for a period of three years after such termination. Regardless of whether Mr.
Marr terminates his employment agreement after a Change of Control, all of his
stock options that are unvested as of the effective date of a Change of Control
will become immediately vested and exercisable. The agreement contains a
covenant prohibiting Mr. Marr from competing with the Company for a period of
one year following any expiration or termination of his agreement. The
agreement also provides for customary benefits and perquisites.

   The Company had an employment agreement with Mr. Sheehan that provided Mr.
Sheehan with an annual base salary of not less than $300,000. On June 21, 1999,
Mr. Sheehan's employment agreement was terminated

                                       43
<PAGE>

and the Company and Mr. Sheehan entered into an Employment Termination and
Release Agreement. Under the termination agreement, Mr. Sheehan received (i) a
lump sum payment equal to $26,923 representing previously unpaid salary for Mr.
Sheehan's service to the Company for the period of February 26, 1998 to May 15,
1998, and (ii) a lump sum payment equal to $17,308 for unused vacation.
Pursuant to the agreement, Mr. Sheehan is entitled to a severance payment of
$600,000 payable over a two year period in equal installments. In addition, the
agreement provides that all stock options granted to Mr. Sheehan pursuant to
any of the Company's stock option plans prior to the termination of Mr.
Sheehan's employment will continue to vest as if such termination had not
occurred, and that Mr. Sheehan is entitled to continue to receive medical,
life, dental and disability insurance benefits for a period of five years after
termination. The agreement further provides that all shares of Common Stock
purchased by Mr. Sheehan pursuant to the Stock Purchase and Restriction
Agreement dated November 1997 between the Company and Mr. Sheehan shall be
considered fully "vested" under such agreement as of the date of termination,
and that the Company shall have no right to repurchase such shares. The
agreement contains a covenant prohibiting Mr. Sheehan from competing with the
Company for a period of two years following the termination of Mr. Sheehan's
employment.

   The Company had employment agreements with Dr. Pass and Mr. Adams which were
terminated by said individuals as of December 15, 1999. Each of these
agreements had an initial term of three years with an evergreen extension
continuing after the initial term unless either the Company or such individual
provided ten days' notice of termination. Pursuant to these employment
agreements, Dr. Pass and Mr. Adams were entitled to receive an annual salary of
not less than $250,000 and $200,000, respectively. The terms of the agreements
required the Company to pay Dr. Pass and Mr. Adams a termination fee equal to
approximately two times such individual's salary and bonus if (i) such
individual's agreement was terminated without "Cause" (as defined in the
employment agreements of Dr. Pass and Mr. Adams, respectively) by the Company,
(ii) the Board of Directors determined in good faith that such individual had
been assigned duties, responsibilities or status materially inconsistent with
the duties, responsibilities and status set forth in his employment agreement,
or (iii) if such individual terminated his employment with the Company within
six months after any termination of Mr. Sheehan's employment with the Company.
The agreements also provided that, upon any such event, all stock options
granted to such individuals pursuant to any of the Company's stock option plans
prior to the effective date of termination would continue to vest as if such
termination had not occurred and such individuals would be entitled to continue
to receive health, life and disability insurance benefits for a period of two
years after termination. Each agreement also contained a covenant prohibiting
Dr. Pass and Mr. Adams from competing with the Company for a period of one year
following any expiration or termination of the agreement.

Compensation of the Board of Directors

   As compensation for service as a director of the Company, each director who
is not an employee of the Company or any of its subsidiaries or affiliated with
Charterhouse is entitled to receive (i) upon election as a director and on the
date of each annual meeting of the Board of Directors thereafter, a grant of
options to purchase 2,000 shares of Common Stock at the fair market value on
the date of grant, and (ii) cash compensation of approximately $2,500 for each
meeting attended in person, and $750 for each meeting in which the director
participates by telephone. In addition, all directors are reimbursed for their
out-of-pocket expenses incurred in connection with attending meetings of the
Board of Directors and committees thereof.

   In addition, each director who is neither an officer nor an employee of the
Company (i) is entitled to receive upon accepting the position of chairman of a
committee of the Board of Directors (or, as of September 30, 1999, with respect
to directors who were committee chairmen on that date), a grant of options to
purchase 250 shares of the Company's Common Stock pursuant to the 1998 Stock
Option Plan, and (ii) who serves on a committee of the Board of Directors is
entitled to receive $500 in cash (the "Committee Fee") for each committee
meeting attended by such director; provided, however, that no Committee Fee
shall be payable to any director unless and until the closing price of the
Common Stock exceeds $50.00 per share for five consecutive trading days
following the date of the meeting to which the Committee Fee relates.


                                       44
<PAGE>

   During 1999, Ms. Hawkins and Messrs. Henninger, Smart and Molyneux each
received options to purchase 2,000 shares of Common Stock in connection with
their service on the Board of Directors. Mr. Molyneux was also awarded, as of
September 30, 1999, (i) options to purchase 7,500 shares of Common Stock in
connection with his appointment as Chairman of the Board of Directors, and (ii)
options to purchase an aggregate of 750 shares of Common Stock in connection
with his service as Chairman of the Company's Audit, Compensation and
Independent Committees. As of September 30, 1999, Mr. Smart was also awarded
options to purchase 250 shares of Common Stock in connection with his service
as Chairman of the Company's Executive Committee. The Company also has
consulting or employment agreements with certain directors. See the section of
this proxy statement entitled "--Certain Relationships and Related
Transactions."

Compensation Committee Interlocks and Insider Participation

   As of December 31, 1999, the Compensation Committee of the Board of
Directors consisted of Grace M. Hawkins, Mark J. Henninger and Richard A.
Molyneux. Mr. Henninger was appointed to the Compensation Committee after the
resignation of Donald J. Moorehead, Jr. from the Board of Directors as of
September 30, 1999. No member of the Compensation Committee was an officer or
employee of the Company or its subsidiaries during 1999, or an officer of the
Company or its subsidiaries at any time prior to 1999. During 1999, none of the
Named Executive Officers served as a director or member of the Compensation
Committee of another entity, one of whose executive officers served as a
director or member of the Compensation Committee of the Company. Mr. Henninger
has certain agreements with the Company described under "--Certain
Relationships and Related Transactions."

Certain Relationships and Related Transactions

   Each of Messrs. Henninger, Morawski and Smart is a former owner of a
business acquired by the Company during 1998. The Company is required to make
earn-out payments to these individuals for each of the years 1998 through 2002,
if their respective businesses achieve target levels of net revenue. The target
level of net revenue for each business, for the years 1999 through 2002, is
generally 110% of the greater of its actual net revenue or its target net
revenue for the prior year. If the target net revenue is achieved for a
particular year, the Company must make an initial payment generally equal to 5%
of the excess of actual net revenue over the target level. In addition, once
the target level of net revenue for a particular year is met, the Company must
make subsequent and equal payments for each year through 2002, but only if the
actual net revenue for the respective subsequent year exceeds the actual net
revenue for the year that the earn-out target was first achieved. None of Mr.
Morawski, Mr. Smart or Mr. Henninger were entitled to receive an earn-out
payment based on the performance of their respective businesses during 1999.

   Pursuant to the agreements entered into in connection with the Company's
acquisition of their respective businesses, Messrs. Morawski, Smart and
Henninger have agreed not to compete with the Company for a period of five
years from the date of the Company's initial public offering in defined
business and geographic areas.

   In connection with the Company's purchases of their respective businesses,
the Company entered into consulting agreements with Mr. Smart and Mr.
Henninger. Pursuant to these agreements, Mr. Smart and Mr. Henninger were each
entitled to receive a consulting fee equal to two percent (2%) of the gross
revenue of each business they assisted the Company in acquiring, with the fee
to be based on the acquired business' gross revenue for the twelve months
immediately preceding its acquisition by the Company. These consulting
agreements were terminated in September 1999. The Company made no payments to
either Mr. Smart or Mr. Henninger under their consulting agreements during
1999.

   In connection with the Company's acquisition of Northland Auto Transporters,
Inc. and Northland Fleet Leasing, Inc. in May 1998, the Company entered into an
employment agreement with Mr. Morawski pursuant to which he serves as one of
the Company's vice presidents for a term of three years, with an annual base
salary of $150,000.

                                       45
<PAGE>

   The employment and consulting agreements described above also contain
covenants not to compete for one year after termination of the agreement.

   In June 1998, Mr. Smart was awarded a contract for police towing in a police
district in Los Angeles. Mr. Smart conducts these operations through a business
that he controls. The Company has the option, exercisable until May 1, 2001, to
buy Mr. Smart's business. The purchase price under this option is equal to
13 times the after-tax income of the business for the 12 month period prior to
the exercise of the option. Mr. Henninger is also seeking the award of a
contract for police towing in another district in Los Angeles. If Mr. Henninger
is awarded this contract, the Company will have the right, exercisable until
August 7, 2001, to buy this business on the same terms described above relating
to Mr. Smart's business.

                                       46
<PAGE>

                        SECURITIES BENEFICIALLY OWNED BY
                     PRINCIPAL STOCKHOLDERS AND MANAGEMENT

   The following table sets forth the beneficial ownership of the Common Stock
as of May 26, 2000 by (i) each stockholder known by the Company to be the
beneficial owner of more than 5% of the outstanding shares of Common Stock,
(ii) each director, (iii) each named executive officer (as defined in Item
402(a)(3) of Regulation S-K under the Securities Act), and two other current
executive officers, and (iv) all current directors and executive officers as a
group. Unless otherwise indicated, each such person (alone or with family
members) has sole voting and dispositive power with respect to the shares
listed opposite such person's name. Except as otherwise indicated, the address
of each such person is c/o United Road Services, Inc., 17 Computer Drive West,
Albany, New York 12205.

<TABLE>
<CAPTION>
                                                     Number of
                                                 Beneficially-Owned Percent of
                      Name                             Shares        Class(1)
                      ----                       ------------------ ----------
<S>                                              <C>                <C>
Gerald R. Riordan...............................        3,077             *

Richard A. Molyneux.............................        2,000(2)          *

Grace M. Hawkins................................        2,000(2)          *

Mark J. Henninger...............................       38,429(3)        2.0

Edward W. Morawski..............................       69,227           3.6

Todd Q. Smart...................................       30,927(4)        1.6

Merril M. Halpern(5)............................          --             --

Robert L. Berner, III(5)........................          --             --

Michael S. Pfeffer(5)...........................          --             --

Donald J. Marr..................................       11,999(2)          *

Edward T. Sheehan(6)............................       75,856(7)        3.9

Allan D. Pass, Ph.D(8)..........................        9,000(2)          *

Robert J. Adams, Jr.(9).........................        4,500(2)          *

Charter URS LLC.................................      539,176(10)      21.9

John David Floyd(11)............................      129,371(12)       6.7

Michael A. Wysocki..............................       86,676(13)       4.5

Harold W. Borhauer II...........................       14,194             *

All directors and executive officers as a group
 (12 persons)...................................      258,529          13.3
</TABLE>
--------
  * Less than one percent.

 (1) The applicable percentage of ownership is based upon 1,921,077 shares of
     Common Stock outstanding as of May 26, 2000.

 (2) Consists entirely of shares issuable pursuant to options exercisable
     within 60 days.

 (3) Includes 666 shares issuable pursuant to options exercisable within 60
     days and 37,762 shares held of record by the Henninger Family Revocable
     Trust dated January 21, 1999.

 (4) Includes 666 shares issuable pursuant to options exercisable within 60
     days.

 (5) The address of this director is c/o Charterhouse Group International,
     Inc., 535 Madison Avenue, New York, New York 10022.

 (6) The address of this stockholder is 6 East Ridge Road, Loudonville, NY
     12211.

 (7) Includes 1,123 shares held by children of Mr. Sheehan. Mr. Sheehan
     disclaims beneficial ownership of such shares. Also includes 70,400 shares
     held of record by the Edward T. Sheehan 1992 Revocable Trust and 4,333
     shares issuable pursuant to options exercisable within 60 days.

 (8) The address of this stockholder is 10775 Babcock Blvd., Gibsonia, PA
     15044.


                                       47
<PAGE>

 (9) The address of this stockholder is 885 Beaverbrook Drive, Atlanta, GA
     30318.

(10) Consists entirely of shares issuable upon conversion of the Debentures
     held by Charterhouse. According to a Schedule 13D, dated as of December 7,
     1998 and amended as of March 16, 1999, Charterhouse Equity Partners III,
     L.P., a Delaware limited partnership ("CEP III"), is the principal member
     of Charterhouse. The general partner of CEP III is CHUSA Equity Investors
     III, L.P., whose general partner is Charterhouse Equity III, Inc., a
     wholly-owned subsidiary of Charterhouse Group International, Inc., a
     Delaware corporation ("Charterhouse International"). Each of Charterhouse
     and CEP III has shared voting and dispositive power over the shares held
     of record by Charterhouse and may be deemed to beneficially own these
     shares. Mr. Halpern serves as Chairman of the Board and Chief Executive
     Officer of Charterhouse International. Mr. Berner serves as a Managing
     Director of Charterhouse International. Mr. Pfeffer serves as a Senior
     Vice President of Charterhouse International. Messrs. Halpern, Berner and
     Pfeffer disclaim beneficial ownership with respect to the shares held of
     record by Charterhouse. The address of Charterhouse is c/o Charterhouse
     Group International, Inc., 535 Madison Avenue, New York, New York 10022.

(11) The address of this stockholder is 219 Granite Court, Boulder City, Nevada
     89005.

(12) Includes 450 shares issuable pursuant to options exercisable within 60
     days.

(13) Includes 14,841 shares held by Translesco, Inc., of which Mr. Wysocki is
     the majority owner.

                OTHER MATTERS TO COME BEFORE THE SPECIAL MEETING

   The Board of Directors of the Company knows of no other business which may
come before the Meeting. However, if any other matters are properly presented
to the Meeting or any adjournment thereof, the persons named in the proxies
will vote upon them in accordance with their best judgment.

                            INDEPENDENT ACCOUNTANTS

   KPMG LLP serves as independent certified public accountants for the Company.
Representatives of KPMG LLP are expected to be present at the Meeting, will
have the opportunity to make a statement, if they desire to do so, and are
expected to be available to respond to appropriate questions.

                         PROPOSALS OF SECURITY HOLDERS

   Under the Company's Certificate of Incorporation and By-laws, the Company's
stockholders may not make a proposal regarding the business to be considered at
the Meeting.

   A stockholder proposal relating to the Company's annual meeting of
stockholders to be held in 2000 must have been received at the Company's
executive offices no later than December 29, 1999, for evaluation as to
inclusion in the proxy statement in connection with such meeting.

   Under the By-laws, in order for a stockholder to propose business (including
to nominate a candidate for director) to be considered at an annual meeting of
stockholders, timely written notice of such business must be given to the
Company's Secretary. To be timely with respect to the Company's annual meeting
of stockholders to be held in 2000, such notice must have been received at the
principal executive offices of the Company between February 23 and March 25,
2000 (except in the event that the date of such annual meeting is held prior to
April 24, 2000 or after July 23, 2000, in which event a stockholder's notice
must be so delivered not earlier than the 90th day prior to the date of the
annual meeting and not later than the 60th day prior to such date or the 10th
day following the day on which public announcement of the date of such meeting
is first made by the Company). Such notice must provide the information
specified in the By-laws regarding the stockholder giving the notice and the
nature of the business to be proposed or the candidate to be nominated. Such
notice is separate from and in addition to the requirements a stockholder must
meet to have a proposal included in the Company's proxy statement.

                                       48
<PAGE>

                       MATERIAL INCORPORATED BY REFERENCE

   The following documents are incorporated by reference herein:

     1. The Company's Annual Report on Form 10-K/A, filed with the Securities
  and Exchange Commission on April 14, 2000.

     2. The Company's Quarterly Report on Form 10-Q for the period ended
  March 31, 2000, filed with the Securities and Exchange Commission on May
  15, 2000.

   WHETHER OR NOT YOU EXPECT TO ATTEND THE SPECIAL MEETING, PLEASE SIGN THE
ENCLOSED PROXY CARD AND RETURN IT IN THE ENCLOSED STAMPED ENVELOPE.

                                          By Order of the Board of Directors

                                          /s/ Gerald R. Riordan

                                          Gerald R. Riordan
                                          Chief Executive Officer and
                                           Secretary

Date: June 13, 2000

                                       49
<PAGE>

                                                                      APPENDIX A
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------



                           UNITED ROAD SERVICES, INC.

                               Shares of Series A
                   Participating Convertible Preferred Stock

                               ----------------

                            Stock Purchase Agreement

                               ----------------

                           Dated as of April 14, 2000



--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
<PAGE>

                            STOCK PURCHASE AGREEMENT

     AGREEMENT made as of this 14th day of April, 2000 (the "Agreement"), by
and among United Road Services, Inc., a Delaware corporation (the "Company"),
and Blue Truck Acquisition, LLC, a Delaware limited liability company (the
"Investor").

                                  WITNESSETH:

     WHEREAS, the Company wishes to issue and sell to the Investor, and the
Investor wishes to purchase from the Company, $25,000,000 worth of the
Company's authorized but unissued shares of the Company's Series A
Participating Convertible Preferred Stock, par value $.001 per share (the
"Series A Preferred Stock") having the rights and preferences set forth in the
Certificate of Designation (as defined herein), upon the terms and subject to
the conditions set forth herein;

     WHEREAS, in connection with this Agreement and the transactions
contemplated hereby, the parties hereto, together with certain other Persons,
shall enter into other agreements ancillary hereto, including, without
limitation, the Investors' Agreement and the Registration Rights Agreement (the
"Ancillary Agreements"); and

     WHEREAS, simultaneously with the execution of this Agreement the Company
and Charter URS LLC ("Charterhouse") have entered into an amendment to the
Company's 8% Convertible Subordinated Debentures due 2008 (the "Charterhouse
Debentures") in the form of Exhibit A attached hereto.

     NOW, THEREFORE, in consideration of the premises and the mutual agreements
and covenants hereinafter set forth, the Investor and the Company hereby agree
as follows:

                                   SECTION 1

                         TERMS OF PURCHASE AND ISSUANCE

     1.1 Description of Series A Participating Convertible Preferred Stock. The
Company has authorized the issuance and sale to the Investor of its Series A
Preferred Stock for a per share purchase price (the "Per Share Purchase Price")
in the amount per share equal to the lesser of (A) $2.00 and (B) an amount
equal to the Thirty Day Average Share Price on the Closing Date; provided, that
if the Thirty Day Average Share Price is (A) greater than or equal to $.84 per
share but less than or equal to $1.00 per share then the Per Share Purchase
Price shall be $1.00, or (B) less than $.84 per share then the Per Share
Purchase Price shall be 120% of the Thirty Day Average Share Price; provided,
further, that in the event the Company shall effect a reverse stock split prior
to the Closing each of the dollar amounts described in this sentence shall be
adjusted to equal the product obtained by multiplying such dollar amount by the
number of shares converted into one share of Company Common Stock in the
reverse stock split.

     1.2 Sale and Purchase. At the Closing (as defined in Section 1.3 hereof)
and subject to the terms and conditions herein set forth, the Company shall
issue and sell to the Investor, and the Investor shall purchase from the
Company, the amount of shares of Series A Preferred Stock obtained by dividing
$25,000,000 (the "Aggregate Purchase Price") by the Per Share Purchase Price.

                                      A-1
<PAGE>

  1.3 Closing. The closing (the "Closing") of the sale and purchase of the
Series A Preferred Stock shall take place at the offices of McDermott, Will &
Emery, 600 13th Street, N.W., Washington, D.C. 20005, at 10:00 A.M., as
promptly as practicable (and in any event no later than the third business day)
after the satisfaction or waiver of all the conditions set forth in Sections 3
and 4 hereof or (b) at such other time, date or place as the Investor and the
Company may agree (the date upon which the Closing occurs, the "Closing Date").
At the Closing, the Company will deliver the Series A Preferred Stock in the
form of a stock certificate issued in the Investor's name, against payment of
the full Purchase Price therefor in immediately available funds by wire
transfer by or on behalf of the Investor to the Company.

                                   SECTION 2

                 REPRESENTATIONS AND WARRANTIES OF THE COMPANY

  The Company represents and warrants to the Investor that as of the date
hereof and as of the Closing Date:

  2.1 Organization and Qualification. The Company is a corporation duly
organized, validly existing and in good standing under the laws of the State of
Delaware and has the requisite corporate power and authority to carry on its
business as it is now being conducted. The Company is duly qualified to do
business and is in good standing in each jurisdiction in which the properties
owned, leased or operated by it or the nature of the business conducted by it
makes such qualification necessary, except where the failure to be so qualified
and in good standing could not, individually or in the aggregate, reasonably be
expected to have a Company Material Adverse Effect.

  2.2 Capitalization. As of the date hereof, the authorized capital stock of
the Company consists of 35,000,000 shares of common stock, par value $0.001 per
share (the "Company Common Stock"), and 5,000,000 shares of preferred stock,
par value $0.001 per share ("Company Preferred Stock"). As of the date hereof,
(i) 17,851,649 shares of Company Common Stock are issued and outstanding, all
of which are validly issued and are fully paid, nonassessable and free of
preemptive rights, (ii) no shares of Company Common Stock and no shares of
Company Preferred Stock are held in the treasury of the Company, (iii)
2,260,402 shares of Company Common Stock are reserved for issuance pursuant to
the exercise of outstanding options and warrants to purchase Company Common
Stock and (iv) 5,499,596 shares of Company Common Stock are reserved for
issuance pursuant to the conversion of outstanding convertible debentures.
There are no shares of Company Preferred Stock issued and outstanding. Assuming
the exercise of all outstanding options and warrants to purchase Company Common
Stock, the conversion of all outstanding convertible debentures as of April 14,
2000, and the conversion of all of the Series A Preferred Stock (assuming a
conversion price for the Series A Preferred Stock of $1.679 per share) there
would be 40,571,789 shares of Company Common Stock issued and outstanding as of
the date hereof.

  As of the date hereof, other than disclosed above or as listed on Schedule
2.2 of the Company Disclosure Schedule, there are no outstanding options,
warrants, subscriptions, calls, convertible securities or other rights,
agreements, arrangements or commitments (contingent or otherwise) (including
any right of conversion or exchange under any outstanding security, instrument
or other agreement) obligating the Company to issue, deliver or sell, or cause
to be issued, delivered or sold, any shares of the capital stock of the Company
or obligating the Company to grant, extend or enter into any such agreement or
commitment. Except as disclosed on Schedule 2.2 of the Company Disclosure
Schedule, there are no outstanding contractual obligations of the Company to
repurchase, redeem or otherwise acquire any shares of capital stock of the
Company or make any investment (in the form of a loan, capital contribution or
otherwise) in any other Person other than a subsidiary of the Company. Upon
consummation of the Closing as contemplated hereby, including receipt by the
Company of the Purchase Price, the Series A Preferred Stock owned by the
Investor will be validly issued, fully paid and nonassessable, and any shares
of capital stock issued upon the payment of dividends on the Series A Preferred
Stock or the conversion thereof in accordance with the terms thereof shall be
validly issued, fully paid and nonassessable.


                                      A-2
<PAGE>

  2.3 Subsidiaries. Schedule 2.3 of the Company Disclosure Schedule sets forth
a complete list of the Company's direct and indirect subsidiaries, including
their respective jurisdictions of incorporation or organization. Each direct
and indirect subsidiary of the Company is duly organized, validly existing and
in good standing under the laws of its jurisdiction of incorporation and has
the requisite power and authority to carry on its business as it is now being
conducted and each such subsidiary is qualified to do business, and is in good
standing, in each jurisdiction in which the properties owned, leased or
operated by it or the nature of the business conducted by it makes such
qualification necessary, except as set forth on Schedule 2.3 of the Company
Disclosure Schedule and except where the failure to be so qualified and in such
good standing could not, individually or in the aggregate, reasonably be
expected to have a Company Material Adverse Effect. All of the outstanding
shares of capital stock of each corporate subsidiary of the Company are validly
issued, fully, paid, nonassessable and free of preemptive rights, and are
owned, directly or indirectly, by the Company, free and clear of any Liens,
except that such shares are pledged to secure the Company's credit facilities.
There are no subscriptions or rights relating to the issuance of any shares of
capital stock of any such subsidiary of the Company, including any right of
conversion or exchange under any outstanding security, instrument or agreement.

  2.4 Power and Authority; Non-contravention; Government Approvals. (a) Power
and Authority. The Company has all requisite corporate power and authority to
enter into this Agreement and, subject to the Company Required Statutory
Approvals (as defined in Section 2.4(c) hereof) and the approval of the
Company's stockholders (the "Company Stockholder Approval"), to consummate the
transactions contemplated hereby. This Agreement, the Ancillary Agreements and
the transactions contemplated hereby and thereby have been approved by the
Board of Directors of the Company. Except as set forth on Schedule 2.4(a) of
the Company Disclosure Schedule, no other corporate proceedings on the part of
the Company are necessary to authorize the execution and delivery of this
Agreement and the Ancillary Agreements or, except for the Company Required
Statutory Approvals and the Company Stockholder Approval, the consummation by
the Company of the transactions contemplated hereby and thereby. This Agreement
and the Ancillary Agreements have been duly executed and delivered by the
Company, and assuming the due authorization, execution and delivery by the
other parties thereto, this Agreement and the Ancillary Agreements constitute
and, as of the Closing Date, will constitute valid and legally binding
obligations of the Company, enforceable against the Company in accordance with
their respective terms, except as such enforcement may be limited by (i)
applicable bankruptcy, insolvency, reorganization, moratorium or other similar
laws affecting or relating to enforcement of creditors' rights generally and
(ii) general equitable principles, regardless of whether such enforceability is
considered in a proceeding at law or in equity. Neither the Company nor any of
its subsidiaries is in violation of any of the provisions of their respective
articles of incorporation, by-laws or equivalent organizational documents in
any material respect.

  (b) Non-contravention. The execution and delivery of this Agreement and the
Ancillary Agreements by the Company does not violate, conflict with or result
in a breach of any provision of, or constitute a default (or an event which,
with notice or lapse of time or both, could reasonably be expected to
constitute a default) under, or result in the termination, suspension,
revocation or cancellation of, or accelerate the performance required by, or
result in a right of termination, suspension, revocation or cancellation or
acceleration under, or result in the creation of any Lien, upon any of the
terms, conditions or provisions of (i) the respective charters or by-laws of
the Company or any of its subsidiaries, (ii) any statute, law, ordinance, rule,
regulation, judgment, decree, order, injunction, writ, permit or license of any
court, governmental authority or arbitration panel applicable to the Company or
any of its subsidiaries or any of their respective properties or assets, (iii)
except as set forth on Schedule 2.4(b)(iii) of the Company Disclosure Schedule
any note, bond, mortgage, indenture, deed of trust, license, franchise, permit,
concession, contract, lease or sublease or other instrument, obligation or
agreement of any kind to which the Company or any of its subsidiaries is now a
party or by which the Company or any of its subsidiaries or any of their
respective properties or assets may be bound or affected. The consummation by
the Company of the transactions contemplated hereby will not result in any
violation, conflict, breach, termination, suspensions, revocations,
cancellations, acceleration or creation of Liens under any of the terms,
conditions or provisions described in clauses (i) through (iii) of the
preceding sentence,

                                      A-3
<PAGE>

subject (x) in the case of the terms, conditions or provisions described in
clause (ii) above, to obtaining (prior to the Closing) the Company Required
Statutory Approvals and the Company Stockholder's Approval and (y) in the case
of the terms, conditions or provisions described in clause (iii) above, to
obtaining (prior to the Closing) consents required from commercial lenders,
lessors or other third parties as specified in Section 2.4(b) of the Company
Disclosure Schedule. Excluded from the foregoing sentences of this paragraph
(b) insofar as they apply to the terms, conditions or provisions described in
clauses (ii) and (iii) of the first sentence of this paragraph (b) (and whether
resulting from such execution and delivery or consummation), are such
violations, conflicts, breaches, defaults, terminations, suspensions,
revocations, cancellations, accelerations or creations of Liens that could not,
individually or in the aggregate, reasonably be expected to have a Company
Material Adverse Effect.

  (c) Government Approvals. Except for (i) compliance with any applicable
requirements of the HSR Act and any comparable foreign filings or approvals
listed on Schedule 2.4(c) of the Company Disclosure Schedule; (ii) compliance
with any applicable requirements of the Securities Act and the Exchange Act and
(iii) such filings as may be required under any applicable state securities or
blue sky laws (the filings and approvals referred to in clauses (i) through
(iii) being herein referred to collectively as the "Company Required Statutory
Approvals"), and except as otherwise set forth on Schedule 2.4(c) of the
Company Disclosure Schedule, no declaration, filing or registration with, or
notice to, or authorization, consent, approval, order or permit of, any
governmental or regulatory body or authority is necessary for the execution and
delivery of this Agreement by the Company or the consummation by the Company of
the transactions contemplated hereby, other than such declarations, filings,
registrations, notices, authorizations, consents or approvals which, if not
made or obtained, as the case may be, could not, individually or in the
aggregate, reasonably be expected to have a Company Material Adverse Effect.

  2.5 SEC Reports; Financial Statements. (a) Since February 26, 1998, the
Company has filed with the SEC all forms, statements, reports and documents
(including all exhibits, post-effective amendments and supplements thereto)
required to be filed by it under each of the Securities Act and the Exchange
Act (collectively, the "Company SEC Reports"), all of which, as amended (if
applicable) complied when filed in all material respects with all applicable
requirements of the appropriate act and the rules and regulations thereunder.
As of their respective dates, the Company SEC Reports did not contain any
untrue statement of a material fact or omit to state a material fact required
to be stated therein or necessary to make the statements therein, in the light
of the circumstances under which they were made, not misleading. The
representation in the preceding two sentences shall not apply to any
misstatement or omission in any Company SEC Report filed prior to the date of
this Agreement which was superseded by an amended or subsequent Company SEC
Report filed prior to the date of this Agreement.

  (b) Each of the consolidated financial statements included in the Company SEC
Reports, together with the related notes and schedules (collectively, the
"Company Financial Statements"), has been prepared in accordance with GAAP
applied on a consistent basis (except as may be indicated therein or in the
notes thereto) and fairly presents the consolidated financial position of
Company and its subsidiaries as of the respective dates thereof and the results
of their operations and cash flow for the periods then ended, except as
otherwise noted therein and subject, in the case of the unaudited interim
financial statements, to normal year-end adjustments and any other adjustments
described therein.

  2.6 Absence of Undisclosed Liabilities. Except as set forth on Schedule 2.6
of the Company Disclosure Schedule, the Company did not have at September 30,
1999, and has not incurred since that date, any liabilities or obligations
(whether absolute, accrued, contingent or otherwise) of any nature, except (a)
liabilities, obligations or contingencies (i) which are accrued or reserved
against in the Company Financial Statements contained in the SEC Reports filed
prior to the date hereof or reflected in the notes thereto or (ii) which were
incurred after September 30, 1999, and were incurred in the ordinary course of
business and consistent with past practices, (b) liabilities, obligations or
contingencies which (i) are incurred in the ordinary course of business or (ii)
would not be disclosed on the Company Financial Statements and (c) liabilities,
obligations or contingencies which are of a nature not required to be reflected
in the Company Financial Statements.

                                      A-4
<PAGE>

  2.7 Absence of Certain Changes or Events. Since the date of the most recent
Company SEC Report filed prior to the date hereof that contains consolidated
financial statements of the Company and except as set forth on Schedule 2.7 of
the Company Disclosure Schedule, (a) there have been no events, changes, or
occurrences which have had, or are reasonably likely to have, a Company
Material Adverse Effect, (b) the Company and its subsidiaries have (i)
conducted their respective businesses in the ordinary and usual course, (ii)
not changed, in any material respect, the accounting methods or practices
followed by the Company, including, without limitation, any material change in
any assumption underlying, or method of calculating any bad debt, contingency
or other reserve or any material revaluation by the Company of any asset
(including, without limitation, any writing-down of the value of inventory or
writing-off of notes or accounts receivable), other than in the ordinary course
of business consistent with past practices, and (c) there has not been any (i)
(A) declaration, setting aside or payment of any dividend or distribution in
respect of any capital stock of the Company or any redemption, purchase or
other acquisition of any of its securities, (B) any split, combination,
reclassification, exchange or substitution of the capital stock or other
security of the Company or (C) any issuance of the Company's common stock at a
price which is below the average of the last reported sales price per share on
the Nasdaq National Market for the thirty consecutive trading days immediately
preceding such issuance, (ii) amendment of any term of any outstanding security
of the Company or any of its subsidiaries that would materially increase the
obligations of the Company or such subsidiary under such security, (iii)
damage, destruction or other casualty loss with respect to any asset or
property owned, leased or otherwise used by the Company or any of its
subsidiaries, except for such damage, destruction or loss that, individually or
in the aggregate, could not reasonably be expected to have a Company Material
Adverse Effect, (iv) incurrence, assumption or guarantee by the Company or any
of its subsidiaries of any indebtedness for borrowed money other than in the
ordinary course of business and consistent with past practices, except as
incurred under facilities existing as of the date of the most recent Company
Financial Statement, (v) making of any loan, advance or capital contribution to
or investment in any Person by the Company or any of its subsidiaries other
than (A) loans, advances or capital contributions to or investments in any
wholly-owned subsidiary, (B) loans or advances to the Company by any of its
subsidiaries or (C) loans or advances to employees of the Company or any of its
subsidiaries made in the ordinary course of business consistent with past
practices, (vi) (A) transactions, commitments, contracts or agreements entered
into by the Company or any of its subsidiaries relating to any material
acquisition or disposition of any assets or business or (B) modification,
amendment, assignment, termination or relinquishment by the Company or any of
its subsidiaries of any contract, license or other right that could be
reasonably likely to have, individually or in the aggregate, a Company Material
Adverse Effect, other than, in either case, transactions, commitments,
contracts or agreements modified, amended, assigned, terminated, relinquished
or expired in the ordinary course of business consistent with past practices
and those contemplated by this Agreement, or (vii) other than in the ordinary
course of business consistent with past practice, any material increase in or
establishment of any bonus, insurance, severance, deferred compensation,
pension, retirement, profit-sharing, stock option (including, without
limitation, the granting of stock options, stock appreciation rights,
performance awards, or restricted stock awards), stock purchase or other
employee benefit plan, or any other increase in the compensation payable or to
become payable to any executive officers or key employees of the Company or any
of its subsidiaries.

  2.8 Litigation. Schedule 2.8 of the Company Disclosure Schedule sets forth a
complete listing of all claims, actions, suits, proceedings and investigations
pending or, to the knowledge of the Company, threatened in writing, by or
against any of (i) the Company and its subsidiaries, (ii) its or their
respective properties, assets, rights or businesses, or (iii) to the knowledge
of the Company, any of its or their officers or directors in connection with
their businesses or affairs, in each case which is (x) in the ordinary course
of the Company and its subsidiaries and could reasonably be expected,
individually, to result in a liability to the Company or any of its
subsidiaries in excess of $50,000 or (y) outside the ordinary course of
business of the Company and its subsidiaries. There are no claims, suits,
actions or proceedings pending or, to the knowledge of the Company, threatened
against, relating to or affecting the Company, before any court, governmental
department, commission, agency, instrumentality or authority, or any arbitrator
that seek to restrain the consummation of this transaction or which could
reasonably be expected, either alone or in the aggregate with all such claims,
suits, actions or proceedings, to have a Company Material Adverse Effect.
Neither the Company nor any of its

                                      A-5
<PAGE>

properties or assets is subject to any judgment, decree, injunction, rule or
order of any court, governmental department, commission, agency,
instrumentality or authority or arbitrator which prohibits or restricts the
consummation of the transactions contemplated hereby or could reasonably be
expected to have, individually or in the aggregate, a Company Material Adverse
Effect.

  2.9 No Violation of Law; Licenses; Permits and Registration. Except as set
forth on Schedule 2.9 of the Company Disclosure Schedule, neither the Company
nor any of its subsidiaries is in violation of, or has been given notice or
been charged with any violation of, any law, statute, order, rule, regulation,
ordinance or judgment (including, without limitation, any applicable
environmental law, ordinance or regulation) of any governmental or regulatory
body or authority or arbitration panel, except for violations which could not,
individually or in the aggregate, reasonably be expected to have a Company
Material Adverse Effect. Except as set forth on Schedule 2.9 of the Company
Disclosure Schedule, as of the date of this Agreement, no investigation or
review by any governmental or regulatory body or authority is pending or, to
the knowledge of the Company, threatened involving the Company or its
subsidiaries, nor has any governmental or regulatory body or authority
indicated an intention to conduct the same. Each of the Company and its
subsidiaries has all material permits, licenses, approvals, authorizations of
and registrations under all federal, state, local and foreign laws applicable
to it, and from all applicable governmental authorities as are required by the
Company and its subsidiaries to carry on their respective businesses as
currently conducted.

  2.10 Taxes. All material Tax Returns required to be filed prior to he date
hereof with respect to the Company and its subsidiaries or their income,
properties, franchises or operations have been timely filed. Each such Tax
Return has been prepared in material compliance with all applicable laws and
regulations, and all such Tax Returns are true and correct in all material
respects. The Company and its subsidiaries have duly paid in full or made
adequate provisions on the books of the Company and its subsidiaries in
accordance with GAAP for the payment of all Taxes for all past and current
periods. The liabilities and reserves for Taxes reflected in the Company
balance sheet included in the latest Company SEC Report filed prior to the date
hereof to cover all Taxes for all periods ending at or prior to the date of
such balance sheet have been determined in accordance with GAAP and there is no
material liability for Taxes for the Company and each subsidiary for any period
beginning after such date other than Taxes arising in the ordinary course of
business. The Company and its subsidiaries have withheld and paid all Taxes to
the appropriate governmental authorities required to have been withheld and
paid in connection with amounts paid or owing to any employee, independent
contractor, creditor, stockholder or other third party. Except as set forth on
Schedule 2.10 of the Company Disclosure Schedule, with respect to each taxable
period of the Company and its subsidiaries: (a) no material deficiency or
proposed adjustment which has not been settled or otherwise resolved for any
amount of Taxes has been asserted or assessed by any taxing authority against
the Company or any of its subsidiaries, other than a deficiency or an
adjustment being contested in good faith by appropriate proceedings and with
respect to which adequate reserves have been established on the books of the
Company, (b) the Company and its subsidiaries have not consented to extend the
time in which any Taxes may be assessed or collected by any taxing authority,
(c) the Company and its subsidiaries have not requested or been granted an
extension of the time for filing any Tax Return, (d) there is no action, suit,
taxing authority proceeding, or audit now in progress, or pending or, to the
knowledge of the Company, threatened against or with respect to the Company or
any of its subsidiaries regarding Taxes, and (e) there are no Liens for Taxes
(other than for current Taxes not yet due and payable) upon the assets of the
Company or any of its subsidiaries.

  2.11 Labor and Employment Matters. Neither the Company nor any of its
subsidiaries is a party to or bound by any collective bargaining agreement or
any other agreement with a labor union, and, except as set forth on Schedule
2.11 of the Company Disclosure Schedule to the Company's knowledge, there has
been no effort by any labor union during the 24-month period prior to the date
hereof to organize any employees of the Company or any of its subsidiaries into
one or more collective bargaining units. There is no pending or, to the
knowledge of the Company, threatened material labor dispute, strike or work
stoppage at the Company or any of its subsidiaries. All persons classified by
the Company or any of its subsidiaries as independent contractors and/or leased
employees satisfy the requirements of applicable law to be so classified and
neither the Company,

                                      A-6
<PAGE>

nor any of its subsidiaries has any obligation to provide benefits to any such
person, whether or not under any Company Plan (as such term is defined in
Section 2.12 hereof).

  2.12 Employee Benefit Plans; ERISA. Except as set forth on Schedule 2.12(a)
of the Company Disclosure Schedule, the Company and its subsidiaries do not
maintain or contribute to or have any obligation or liability, actual or
contingent, to or with respect to, directly or indirectly, any employee benefit
plans, programs, arrangements or practices, including employee benefit plans
within the meaning set forth in Section 3(3) of the Employee Retirement Income
Security Act of 1974, as amended ("ERISA"), or other similar arrangements for
the provision of benefits to employees (such plans, programs, arrangements or
practices of Company and its subsidiaries being referred to as the "Company
Plans").

  With respect to each Company Plan, (i) no actions, suits or claims (other
than routine claims for benefits in the ordinary course) are pending or, to the
knowledge of the Company, threatened, (ii) to the knowledge of the Company, no
facts or circumstances exist that could give rise to any such actions, suits or
claims, and (iii) no events have occurred and no conditions exist that would
subject the Company or any of its subsidiaries, either directly or indirectly,
to any tax, fine, lien, penalty or other liability imposed by ERISA, the Code
or other applicable laws, rules and regulations. Neither Company nor any of its
subsidiaries has any obligation to create or contribute to any additional such
plan, program, arrangement or practice or to amend any such plan, program,
arrangement or practice so as to increase benefits or contributions thereunder,
except as required under the terms of the Company Plans, or to comply with
applicable law.

  Neither the Company nor any of its subsidiaries contributes to, maintains, or
has an actual or contingent liability with respect to, or sponsors any defined
benefit pension plan and/or arrangement (whether or not subject to Title IV of
ERISA). All Company Plans are in compliance in all material respects with the
requirements prescribed by any and all statutes (including ERISA and the Code)
and all other applicable laws, rules and regulations. Except as set forth on
Schedule 2.12(b) of the Company Disclosure Schedule, neither the Company nor
any of its subsidiaries has any actual or contingent liability in respect of
the provision of post-employment or post-retirement benefits, including, but
not limited to, health and life insurance benefits to any person (other than
post-employment benefits provided in accordance with the health care
continuation provisions of the Consolidated Omnibus Budget Reconciliation Act
of 1985, as amended, or comparable state law).

  Other than as set forth on Schedule 2.12(c) of the Company Disclosure
Schedule, no Company Plan or other agreement or arrangement exists that, as a
result of the transaction contemplated by this Agreement, could result in the
payment to any present or former employee of the Company or its subsidiaries of
any money or other property or accelerate the time of, or increase the amount
of payment to which such person may otherwise be entitled, or provide any other
rights or benefits to any present or former employee of the Company or its
subsidiaries or any other person, whether or not such payment would constitute
a parachute payment within the meaning of Section 280G of the Code. Except as
set forth on Schedule 2.12(c) of the Company Disclosure Schedule, no employee
or former employee of the Company or any of its subsidiaries will become
entitled to any bonus, retirement, severance, job security or similar benefit
or enhancement of such benefit (including acceleration of vesting or exercise
of an incentive award) as a result of the transactions contemplated hereby.

  2.13 Title to and Condition of Assets. Except as set forth on Schedule 2.13
of the Company Disclosure Schedule, each of the Company and its subsidiaries
has good and marketable fee title to, or, in the case of leased properties and
assets, has good and valid leasehold interests in, all of its tangible
properties and assets, real, personal and mixed, used or held for use in, or
which are necessary to conduct, the business of the Company and its
subsidiaries as currently conducted, free and clear of all Liens, other than
(a) any Liens for current taxes, payments of which are not yet delinquent, (b)
such imperfections in title and easements and encumbrances, if any, as are not
substantial in character, amount or extent and do not materially detract from
the value, or interfere with the present use of the property subject thereto or
affected thereby, or otherwise materially impair the Company's business
operations (in the manner presently carried on by the Company), or (c) Liens
arising under the Company's credit facilities or any refinancing or replacement
thereof.

                                      A-7
<PAGE>

  2.14 Brokers and Finders. Except with respect to KPS Management LLC (as
contemplated by Sections 5.1 and 5.7), Charter URS LLC and Donaldson, Lufkin &
Jenrette, Securities Corporation ("DLJ") each of whose fees will be paid by the
Company, (a) the Company is not a party to or bound by any contract,
arrangement or understanding with any person or firm which may result in the
obligation of the Company to pay any finder's fees, brokerage or agent
commissions or other like payments in connection with the transactions
contemplated hereby and (b) there is no claim for payment by the Company of any
investment banking fees, finder's fees, brokerage or agent commissions or other
like payments in connection with the negotiations leading to this Agreement or
the consummation of the transactions contemplated hereby.

  2.15 Intellectual Property. (a) Except as could not reasonably be expected to
have, individually or in the aggregate, a Company Material Adverse Effect, the
Company and each of its subsidiaries own or have a valid license to use each
trademark, patent or copyright (including any registrations or applications for
registration of any of the foregoing) necessary to carry on the business of the
Company and its subsidiaries, taken as a whole, as currently conducted
(collectively the "Company Intellectual Property"). To the knowledge of the
Company, neither the Company nor any of its subsidiaries has received any
complaint, assertion, threat or allegation or otherwise has notice of any
claim, lawsuit, demand, proceeding or investigation involving any such matters
or otherwise knows that any of the Company Intellectual Property is invalid or
conflicts with the rights of any third party.

  (b) Except as set forth on Schedule 2.15(b) of the Company Disclosure
Schedule, the Company and each of its subsidiaries owns free and clear of all
Liens or has a valid license to use all computer software that is material to
the operation of its business as presently conducted.

  2.16 Environmental Matters. (a) (i) The Company and its subsidiaries have
conducted their respective businesses in material compliance with all
applicable Environmental Laws (defined in Section 2.16(b)), including, without
limitation, having all permits, licenses and other approvals and authorizations
necessary for the operation of their respective businesses as presently
conducted, (ii) except as set forth on Schedule 2.16(a)(ii) of the Company
Disclosure Schedule, none of the properties currently or formerly owned or
operated by Company or any of its subsidiaries contain any Hazardous Substance
(defined in Section 2.16(c)) as a result of any activity of Company or any of
its subsidiaries in amounts exceeding the levels permitted by applicable
Environmental Laws and, to the knowledge of the Company and Charles Baxter, no
such condition exists on any of the properties as a result of any activity by
any other Person, (iii) since May 6, 1998, neither Company nor any of its
subsidiaries has received any notices, demand letters or requests for
information from any Federal, state, local or foreign governmental entity
indicating that Company or any of its subsidiaries may be in material violation
of, or materially liable under, any Environmental Law in connection with the
ownership or operation of their businesses, (iv) there are no civil, criminal
or administrative actions, suits, demands, claims, hearings, investigations or
proceedings pending or, to the knowledge of the Employees (as defined in
Section 3.11) and Charles Baxter, threatened, against the Company or any of its
subsidiaries under any Environmental Law arising out of, or related to, the
current or past operation of business of the Company and its subsidiaries, (v)
no Hazardous Substance has been disposed of, released or transported in
violation of any applicable Environmental Law from any properties owned by the
Company or any of its subsidiaries as a result of any activity of the Company
or any of its subsidiaries during the time such properties were owned, leased
or operated by the Company or any of its subsidiaries, and (vi) neither the
Company, its subsidiaries nor any of their respective properties are subject to
any liabilities or expenditures (fixed or contingent) relating to any suit,
settlement, court order, administrative order, regulatory requirement or
obligation, judgment or claim asserted or arising under any Environmental Law,
except violations of the foregoing clauses (ii), (iv) or (vi) that,
individually or in the aggregate, could not reasonably be expected to result in
a liability to the Company or any of its subsidiaries in excess of $100,000 in
the aggregate.

  (b) As used herein, "Environmental Law" means any Federal, state, local or
foreign law, statute, ordinance, rule, regulation, code, license, permit,
authorization, approval, consent, legal doctrine, order, judgment, decree,
injunction, requirement or agreement with any governmental entity relating to
(x) the protection, preservation or restoration of the environment (including,
without limitation, air, water vapor,

                                      A-8
<PAGE>

surface water, groundwater, drinking water supply, surface land, subsurface
land, plant and animal life or any other natural resource) or to human health
or safety or (y) the exposure to, or the use, storage, recycling, treatment,
generation, transportation, processing, handling, labeling, production, release
or disposal of Hazardous Substances, in each case as amended and as in effect
on the Closing Date. The term "Environmental Law" includes, without limitation,
(i) the Federal Comprehensive Environmental Response Compensation and Liability
Act of 1980, the Superfund Amendments and Reauthorization Amendments and
Reauthorization Act, the Federal Water Pollution Control Act of 1972, the
Federal Clean Air Act, the Federal Clean Water Act, the Federal Resource
Conservation and Recovery Act of 1976 (including the Hazardous and Solid Waste
Amendments thereto), the Federal Solid Waste Disposal Act and the Federal Toxic
Substances Control Act, the Federal Insecticide, Fungicide and Rodenticide Act,
and the Federal Occupational Safety and Health Act of 1970, each as amended and
as in effect on the Closing Date, and (ii) any common law or equitable doctrine
(including, without limitation, injunctive relief and tort doctrines such as
negligence, nuisance, trespass and strict liability) that may impose liability
or obligations for injuries or damages due to, or threatened as a result of,
the presence of, effects of or exposure to any Hazardous Substance.

  (c) As used herein, "Hazardous Substance" means any substance presently
listed, defined, designated or classified as hazardous, toxic, radioactive, or
dangerous, or otherwise regulated, under any Environmental Law. Hazardous
Substance includes any substance to which exposure is regulated by any
government authority or any Environmental Law including, without limitation,
any toxic waste, pollutant, contaminant, hazardous substance, toxic substance,
hazardous waste, special waste, industrial substance or petroleum or any
derivative or by-product thereof, radon, radioactive material, asbestos, or
asbestos containing material, urea formaldehyde foam insulation, lead or
polychlorinated biphenyls.

  2.17 Material Contracts. The Company's SEC Reports filed prior to the date
hereof contain a complete list of all contracts, agreements, licenses, notes,
bonds, mortgages, guarantees, security agreements and commitments, including
all amendments and modifications thereto, to which the Company or any of its
subsidiaries is a party that are required to be disclosed pursuant to Item 601
of Regulation S-K under the Securities Act (the "Material Contracts") except as
disclosed on Schedule 2.17(a). Except as disclosed on Schedule 2.17(b) of the
Company Disclosure Schedule, each Material Contract is valid and binding on the
Company and is in full force and effect. The Company and each of its
subsidiaries are not in breach or violation of or in default in the performance
or observance of any terms or provisions of, and no event has occurred which,
with lapse of time or action by a third party, could result in a default under
any Material Contract. To the knowledge of the Company, no other party to any
Material Contract is in breach thereof or default thereunder.

  2.18 Insurance. Neither the Company nor any of its subsidiaries is in default
with respect to any policies or binders of fire, liability, workmen's
compensation, vehicular or life insurance held by the Company and its
subsidiaries or other types of policies customary for motor vehicle and
equipment towing, recovery and transport services (the "Company Insurance
Policies"), and neither has failed to give any notice or present any claim
under such policy or binder in due and timely fashion, except as could not,
individually or in the aggregate, reasonably be expected to have Company
Material Adverse Effect. Schedule 2.18(a) of the Company Disclosure Schedule
sets forth a list of the Company Insurance Policies, and Schedule 2.18(b) of
the Company Disclosure Schedule sets forth the loss-runs for the past five
years in respect thereof or, in the case of the Company's subsidiaries, since
the date of the Company's acquisition of such subsidiary. The Company Insurance
Policies are sufficient for the operation of the Company's business and are in
full force and effect. Except as set forth on Schedule 2.18(c) of the Company
Disclosure Schedule, neither the Company nor any of its subsidiaries has
received a notice of cancellation or non-renewal of any such policy or binder.
Except for claims disclosed on Schedule 2.18(d) of the Company Disclosure
Schedule, there are no outstanding unpaid claims under any such policy or
binder and, to the knowledge of the Company, none of the material unpaid claims
disclosed on Schedule 2.18(d) of the Company Disclosure Schedule have been
denied. The Company has not received notice of any inaccuracy in any
application for such policies or binders, any failure to pay premiums when due
or any similar state of facts which might form the basis for termination of any
such

                                      A-9
<PAGE>

insurance, except as could not, individually or in the aggregate, reasonably be
expected to result in a Company Material Adverse Effect.

  2.19 Securities Law Compliance. Assuming the representations and warranties
of the Investor set forth in Section 7 hereof are true and correct in all
material respects, the issuance and sale of the Series A Preferred Stock
pursuant to this Agreement will be exempt from the registration requirements of
the Securities Act. Except as set forth on Schedule 2.19 of the Company
Disclosure Schedule, neither the Company nor any Person acting on its behalf
has, in connection with the sale of the Series A Preferred Stock, engaged in
(i) any form of general solicitation or general advertising (as those terms are
used within the meaning of Rule 502(c) under the Securities Act), (ii) any
action involving a public offering within the meaning of Section 4(2) of the
Securities Act, or (iii) any action that would require the registration under
the Securities Act of the offering and sale of the Series A Preferred Stock
pursuant to this Agreement or that would violate applicable state securities or
"blue sky" laws.

  2.20 Acquisition Obligations. (a) Schedule 2.20(a) sets forth a true and
correct list of the Company's acquisitions since May 6, 1998.

  Except as disclosed in the Company's SEC Reports filed prior to the date
hereof, there is no outstanding right, option or other agreement of any kind
which has or could reasonably be expected to have the effect of requiring the
Company to register any of the Company's common stock or preferred stock or any
other security of the Company, and there is no outstanding security of any kind
of the Company convertible into any such right. Except as set forth on Schedule
2.20(b) of the Company Disclosure Schedule, there is no agreement of any kind
which has or could reasonably be expected to have the effect of requiring the
Company to keep effective a registration statement of the Company effective as
of or following the date hereof with respect to any of the Company's common
stock or preferred stock or any other security of the Company. Except as
disclosed in the Company's SEC Reports filed prior to the date hereof, no
Person has any right arising out of an acquisition by either the Company or any
of its subsidiaries to participate in, or receive any payment based on revenue,
income, value, net worth or other financial measure of the Company and/or any
of its subsidiaries or any component or portion thereof.

  2.21 Fraud and Abuse; Absence of Certain Business Practices. None of the
Company or any of its subsidiaries nor any officer or director thereof nor, to
the knowledge of the Company, any other Person or entity acting on behalf of
any of the Company or any of its subsidiaries, acting alone or together, has
(A) received, directly or indirectly, any rebates, payments, commissions,
promotional allowances or any other economic benefits, regardless of their
nature or type, from or on behalf of any Person or entity with whom any of the
Company and its subsidiaries has done business directly or indirectly, or (B)
directly or indirectly, given or agreed to give any gift or similar benefit to
any Person or entity who is or may be in a position to help or hinder the
business of any of the Company and its subsidiaries which, in the case of
either clause (A) or clause (B) above, could reasonably be expected to subject
any of the Company and its subsidiaries to any damage or penalty in any civil,
criminal or governmental litigation or proceeding.

  2.22 Disclosure. (a) No representation or warranty by the Company in this
Agreement and no statement contained in the schedules or exhibits or in any
certificate to be delivered pursuant to this Agreement, contains or will
contain any untrue statement of a material fact or omits or will omit to state
any material fact necessary, in light of the circumstances under which it was
made, in order to make the statements therein not misleading.

  (b) The Investor has been furnished with, or given access to, complete and
correct copies of all agreements, instruments or documents, together with any
amendments or supplements thereto, set forth on, or underlying the Company
Disclosure Schedule.

                                      A-10
<PAGE>

                                   SECTION 3

                             CONDITIONS OF PURCHASE

  The Investor's obligation to purchase and pay for the Series A Preferred
Stock shall be subject to the fulfillment to the Investors' satisfaction on or
before the Closing Date of the following conditions:

  3.1 Satisfaction of Conditions. The representations and warranties of the
Company contained in this Agreement shall be, if specifically qualified by
materiality or Company Material Adverse Effect, true in all respects and, if
not so qualified, shall be true in all material respects, in each case on and
as of the Closing Date with the same effect as if made on and as of the Closing
Date, other than representations and warranties expressly stated to be made as
of the date of this Agreement or of another date other than the Closing Date,
which shall be true and correct as of such date, and the covenants and
agreements contained in this Agreement to be complied with by the Company on or
before the Closing shall have been complied with in all material respects. The
Company shall have delivered to the Investor a certificate dated the Closing
Date to the foregoing effect.

  3.2 Company Material Adverse Effect. There shall not have been any event,
occurrence or change that has had or could be reasonably expected, individually
or in the aggregate, to have a Company Material Adverse Effect after the date
of this Agreement and prior to the Closing Date.

  3.3 Opinion of Counsel. The Investor shall have received an opinion of
counsel to the Company, dated the Closing Date, in substantially the form of
Appendix A attached hereto.

  3.4 Authorization. The Board of Directors of the Company shall have duly
adopted resolutions in form reasonably satisfactory to the Investor authorizing
the Company to consummate the transactions contemplated hereby in accordance
with the terms hereof, and the Investor shall have received a duly executed
certificate of the Secretary of the Company setting forth a copy of such
resolutions, the Company's Certificate of Designations, Preferences and Rights
of Series A Preferred Stock (the "Certificate of Designations") and the By-laws
and such other matters as may be requested by the Investor.

  3.5 Effectiveness of Preferred Stock Terms. The Board of Directors of the
Company shall have adopted a resolution establishing the terms of the Series A
Preferred Stock as set forth in Appendix B hereto and such action shall have
been made effective by the filing of a certificate of designations with the
Secretary of State for the State of Delaware.

  3.6 Delivery Documents. The Company shall have executed and delivered to the
Investor (or shall have caused to be executed and delivered to the Investor by
the appropriate persons) the following:

    (a) Newly issued stock certificates issued to the Investor and evidencing
  the shares of the Series A Preferred Stock purchased by the Investor;

    (b) A copy of the certificate of incorporation of the Company, as
  amended, certified as of the Closing Date by the Secretary of State of the
  State of Delaware;

    (c) A copy of the By-laws of the Company, as amended to provide in a
  manner reasonably satisfactory to the Investor that a quorum for a meeting
  of the Board of Directors of the Company shall require that a majority of
  the total number of all directors be present and that at all times until
  the holders of the Series A Preferred Stock and the Series B Participating
  Convertible Preferred Stock (as such term is defined in the Certificate of
  Designation) no longer have the right under the Investors' Agreement or the
  Certificate of Designation to designate at least three of the Company's
  directors, a majority of the directors present be Investor Directors (as
  such term is defined in the Investors' Agreement), certified by the
  Company's secretary; and

    (d) Certificates issued by the Secretary of State of Delaware certifying
  that the Company is in good standing.

                                      A-11
<PAGE>

  3.7 HSR Compliance. The waiting period (and any extension thereof) under the
HSR Act applicable to the consummation of the transactions under this Agreement
shall have expired or been terminated.

  3.8 Consents. All consents set forth on Schedule 2.4(b) of the Company
Disclosure Schedule and the consents, authorizations, orders and approvals of
(or filings or registrations with) any governmental commission, board or other
regulatory body required to consummate the transactions under this Agreement
shall have been obtained and be in effect at the Closing Date.

  3.9 Compliance with Law. The issuance and sale of the Series A Preferred
Stock to the Investor shall be made in conformity with all applicable state and
federal securities laws.

  3.10 Stockholder Approval. At a special meeting of the stockholders of the
Company entitled to vote (the "Special Meeting"), the stockholders of the
Company shall have approved the issuance to the Investor pursuant to this
Agreement of the Series A Preferred Stock (the "20% Issuance").

  3.11 Employment Arrangements. Gerald Riordan, Donald Marr, Michael Wysocki
and Harold Warren Borhauer II (collectively, the "Employees") shall have
entered into employment agreements with the Company substantially on the terms
set forth on Exhibit B, which agreements shall supercede and terminate any
agreement between each of the Employees and the Company otherwise in effect as
of the Closing and the forms of such agreements shall have been agreed to by
the Investor and the Employees not later than forty-five days following the
date hereof.

  3.12 No Order. (a) No temporary restraining order, preliminary or permanent
injunction or other order issued by any court of competent jurisdiction or
other legal restraint or prohibition preventing the Closing or any of the other
transactions contemplated hereby shall be in effect.

  (b) No stockholder of the Company shall have brought an action in its own
name or in the name of the Company which seeks a remedy (in law or equity) as a
result of or otherwise in connection with (i) this Agreement and the
transactions contemplated hereby or (ii) the Company's SEC Reports filed prior
to the Closing (each, a "Stockholder Suit").

  3.13 Ancillary Agreements. The Company shall have duly authorized, executed
and delivered an Investors' agreement, substantially in the form attached
hereto as Exhibit C (the "Investors' Agreement"), and a registration rights
agreement, substantially in the form attached hereto as Exhibit D.

  3.14 Investor Directors. There shall have been elected to the Board of
Directors of the Company, the number of directors entitled to be appointed by
the Investor pursuant to and in accordance with the terms of the Investors'
Agreement and the Certificate of Designation.

  3.15 Refinancing Company's Credit Facility. A refinancing or replacement of
the Company's existing credit facility shall be available at the Closing
providing for at least $25 million available for borrowing in addition to the
amount outstanding at Closing, all on terms and conditions reasonably
satisfactory to the Investor, it being understood that as to principal,
maturity, rate, fees and security the Investor acknowledges that an $80 million
principal amount (including a $10 million letter of credit facility), five year
maturity loan, with interest at LIBOR plus 3% and/or Prime plus 1 1/2% and a
$1.5 million closing fee and $200,000 annual agency fee, which is secured by a
first lien on substantially all of the assets of the Company and its
subsidiaries, will be acceptable to the Investor.

  3.16 Restructuring of Charterhouse Debentures. The Company, the Investor and
Charterhouse shall have consummated an agreement for restructuring of the
Charterhouse Debentures in substantially the form of Exhibit E hereto.

  3.17 NASDAQ Listing. The Company's shares shall trade on the NASDAQ National
Market.

  3.18 Modification of Certificate of Designation. The Company agrees that, at
the election of the Investor in its sole discretion made not later than 15 days
after the date hereof, the Company and the Investor

                                      A-12
<PAGE>

shall undertake to modify and amend the form Certificate of Designation so as
to grant the Investor the right to have issued to it, in lieu of the Series A
Preferred Stock and the Series B Preferred Stock, shares of a single class of
the Company's convertible preferred stock that will be the economic equivalent
of the Series A Preferred Stock and the Series B Preferred Stock and which will
(i) accumulate and compound preferred dividends, (ii) participate in any other
dividends declared or paid by the Company, and (iii) be convertible, on the
terms and conditions and into the same number of shares of Company Common Stock
as would have been the case had the Investor purchased and converted the Series
A Preferred Stock (and any Series B Preferred Stock issuable thereon) as
contemplated by the Certificate of Designation. The form of such modified and
amended Certificate of Designation shall be in a form acceptable to the
Company, the Investor and Charterhouse.

                                   SECTION 4

                               CONDITIONS OF SALE

  The Company's obligation to issue the Series A Preferred Stock to the
Investor and perform its other obligations hereunder shall be subject to the
fulfillment to the Company's satisfaction on or before the Closing Date of the
following conditions:

  4.1 Satisfaction of Conditions. The representations and warranties of the
Investor contained in this Agreement shall be true in all material respects on
and as of the Closing Date with the same effect as if made on and as of the
Closing Date, other than representations and warranties expressly stated to be
made as of the date of this Agreement or as of another date other than the
Closing Date, which shall be true and correct as of such date, and the
covenants and agreements contained in this Agreement to be compiled with by the
Investor on or before the Closing shall have been complied with in all material
respects. The Investor shall have delivered to the Company a certificate dated
the Closing Date to the foregoing effect.

  4.2 HSR Compliance. The waiting period (and any extension thereof) under the
HSR Act applicable to the consummation of the transactions under this Agreement
shall have expired or been terminated.

  4.3 Consents. All consents, authorizations, orders and approvals of (or
filings or registrations with) any governmental commission, board or other
regulatory body required to consummate the transactions under this Agreement
shall have been obtained and be in effect at the Closing Date.

  4.4 Compliance with Law. The issuance and sale of the Series A Preferred
Stock to the Investor shall be made in conformity with all applicable state and
federal securities laws.

  4.5 Stockholder Approval. At the Special Meeting the stockholders shall have
approved the 20% Issuance.

  4.6 Refinancing Company's Credit Facility. A commitment letter from a lender
containing customary closing conditions (the "Commitment Letter") shall have
been received by the Company for a new credit facility with a group of banks
reasonably satisfactory to the Company in an amount sufficient to allow for
repayment of all amounts outstanding under the Company's existing credit
facility as of the Closing Date and to provide for a minimum of $25 million of
additional borrowings that are immediately available to the Company after
giving effect to such repayment, all on terms and conditions reasonably
satisfactory to the Company; provided, however, that this condition shall be
deemed satisfied only if the Investor shall have delivered to the Company such
a Commitment Letter on or prior to 45 days after the date hereof; provided,
further, however, that it shall not be considered a customary condition for the
commitment to be subject to any further business due diligence and it shall be
considered customary that the commitment be subject to material adverse change,
documentation and market conditions.

  4.7 Certificates for Related Parties. At the Closing, the Investor shall have
delivered to the Company, in form and substance reasonably satisfactory to the
Company, certificates executed by each of the equity interest holders in the
Investor with respect to their investment intent and qualification as
accredited and sophisticated investors, and containing representation and
warranties for the benefit of the Company similar to those in Section 7.1.

                                      A-13
<PAGE>

  4.8 No Order. (a) No temporary restraining order, preliminary or permanent
injunction or other order issued by any court of competent jurisdiction or
other legal restraint or prohibition preventing the Closing or any of the other
transactions contemplated hereby shall be in effect.

  (b) No stockholder of the Company shall have brought an action in its own
name or in the name of the Company which seeks a remedy (in law or equity) as a
result of or otherwise in connection with this Agreement and the transactions
contemplated hereby.

  4.9 Refinancing Company's Credit Facility. A refinancing or replacement of
the Company's existing credit facility shall be available at the Closing
providing for at least $25 million available for borrowing in addition to the
amount outstanding at Closing, all on terms and conditions reasonably
satisfactory to the Company, it being understood that as to principal,
maturity, rate, fees and security the Company acknowledges that an $80 million
principal amount (including a $10 million letter of credit facility), five year
maturity loan, with interest at LIBOR plus 3% and/or Prime plus 1 1/2% and a
$1.5 million closing fee and $200,000 annual agency fee, which is secured by a
first lien on substantially all of the assets of the Company and its
subsidiaries, will be acceptable to the Company.

                                   SECTION 5

                                   COVENANTS

  5.1 Annual Management Fee. Commencing as of the Closing Date, the Company
will pay KPS Management LLC an annual management fee of (a) $1,000,000, payable
in arrears in quarterly installments on the last day of each calendar quarter,
as long as holders of the Series A Preferred Stock have the right under the
Investors' Agreement or the Certificate of Designation to designate a majority
of the Company's directors or (b) $500,000, payable in arrears in quarterly
installments on the last day of each calendar quarter for as long as the
Investor has the right under the Investors' Agreement or the Certificate of
Designation to designate at least three of the Company's directors. The Company
shall not be obligated to pay (but such amounts shall accrue with interest at
an annual rate of [Prime plus 1 1/2%]) the annual management fee if the Company
shall be in default under its senior credit facility unless such payment is
otherwise permitted thereby. No management fee will be paid or accrue to KPS
Management LLC if the Investor does not have the right under the Investors'
Agreement or the Certificate of Designation to designate at least three
Directors.

  5.2 Expenses. (a) If the Closing occurs, the Company will pay the actual
reasonable fees and expenses incurred by the Investor in connection with the
negotiation, execution, delivery and performance of this Agreement and the
agreements, documents and instruments contemplated hereby or executed pursuant
hereto (including the reasonable fees and expenses of counsel, accountants and
other representatives engaged by the Investor in connection with such
transactions) ("Transaction Expenses").

  (b) If this Agreement is terminated for any reason, other than a material
breach of any representation, warranty, covenant or agreement on the part of
the Investor set forth in this Agreement, the Company shall reimburse the
Investor for its Transaction Expenses in an amount not to exceed $400,000
within five days after receiving documentation evidencing such fees, except
that if this Agreement is terminated pursuant to Section 8.4(d) or Section
8.4(h) the maximum amount shall be $750,000.

  (c) If this Agreement is terminated pursuant to Sections 8.4(f), (g) or (i),
then the Company shall pay to the Investor a fee not later than the time of
such termination, in cash of $3,000,000 less the amount of Transaction Expenses
of the Investor theretofore reimbursed by the Company (the "Breakup Fee"). If
(i) on or after the date hereof but before the Special Meeting (A) any Person
or group shall have informed the Company that such Person or group or any
member or Affiliate thereof proposes, intends to propose, is considering
proposing, or will or may, if the 20% Issuance is delayed, abandoned or not
approved by the Company's stockholders, propose a Superior Proposal or (B) any
such Person or group or the Company publicly announces (including any filing
with any federal or state office or agency) that such Person or group or any
member or

                                      A-14
<PAGE>

Affiliate thereof has proposed, intends to propose, is considering proposing,
or will or may, if the 20% Issuance is delayed, abandoned or not approved by
the Company's stockholders, propose a Superior Proposal and (ii) either the
Company or the Investor terminates this Agreement pursuant to Section 8.4(h),
and, not later than six months after such termination, the Company shall enter
into a definitive purchase agreement with respect to a Competing Transaction
with such Person or group or a member or Affiliate thereof that constitutes a
Superior Proposal (the "Alternative Definitive Agreement"), the Breakup Fee
shall be paid by the Company to the Investor if, as and when (whether or not
within the six month period referred to above) the Company shall consummate the
transactions contemplated by the Alternative Definitive Agreement.

  (d) Notwithstanding anything to the contrary contained herein, the Company
will pay the fees and expenses incurred by the Company or any of its
subsidiaries in connection with the negotiation, execution, delivery and
performance of this Agreement and the agreements, documents and instruments
contemplated hereby or executed pursuant hereto (including the fees and
expenses of counsel, accountants and other representatives engaged by the
Company or any of its subsidiaries in connection with such transactions).

  5.3 Conduct of Business by the Company Pending the Closing. The Company
covenants and agrees that, prior to the Closing Date or earlier termination of
this Agreement as provided herein, unless the Investor shall otherwise agree in
writing and except as contemplated by this Agreement:

    (a) the Company shall, and shall cause its subsidiaries to, act and carry
  on their respective businesses in the ordinary course of business
  substantially consistent with past practice and use its and their
  respective reasonable best efforts to preserve substantially intact their
  current material business organizations, keep available the services of
  their current officers and employees (except for terminations of employees
  in the ordinary course of business) and preserve their material
  relationships with others having significant business dealings with them;

    (b) the Company shall not (i) create any new class of shares having a
  preference with respect to dividends and/or liquidation over or on parity
  with the Series A Preferred Stock, (ii) increase the authorized number of
  shares of Series A Preferred Stock, (iii) (A) declare, set aside, pay or
  effect any dividend or other distribution or payment in cash, stock or
  property in respect of any of its shares of capital stock, provided, that
  the Company may implement a reverse stock split of the Company Common Stock
  substantially on the terms and conditions set forth in the Company's
  Preliminary Proxy Statement as filed with the SEC on March 30, 2000, or (B)
  split, combine, reclassify, exchange or substitute any of the capital stock
  or other security of the Company, (iv) sell a majority of its assets in one
  or a series of related transactions, or effect any merger, consolidation or
  combination of the Company with another Person, or (v) effect any tender or
  exchange offer involving the Company's equity securities or any security
  convertible into, exchangeable for, or that otherwise gives the holder the
  right to obtain, equity securities of the Company;

    (c) neither the Company nor any of its subsidiaries shall (i) except as
  expressly permitted by Section 5.3(j) and except for shares issued upon the
  exercise of stock options outstanding as of the date hereof, issue, grant,
  sell, pledge or transfer or agree or propose to issue, grant, sell, pledge
  or transfer any shares of capital stock, stock options, warrants, debt or
  equity securities or rights of any kind or rights to acquire any such
  shares, securities or rights of the Company, any of its subsidiaries or any
  successor thereto, (ii) acquire directly or indirectly by redemption or
  otherwise any shares of the capital stock of the Company or its
  subsidiaries of any class or any options, warrants or other rights to
  purchase any such shares except for employee stock options, "holdback"
  shares which revert to the Company under the terms of the agreements
  pursuant to which the Company made the acquisitions set forth on Schedule
  2.20(a) of the Company Disclosure Schedule, or as otherwise provided in
  this Agreement, or (iii) enter into or modify any contract, agreement,
  commitment or arrangement with respect to any of the foregoing;

    (d) neither the Company nor any of its subsidiaries shall make any
  material change in its accounting principles or methods, except as may be
  required by a change in GAAP or a change in any rule or regulation of the
  SEC;


                                      A-15
<PAGE>

    (e) neither the Company nor any of its subsidiaries shall acquire or
  agree to acquire by merging or consolidating with, or by purchasing a
  substantial portion of the stock or assets of, or by any other manner, any
  Person;

    (f) neither the Company nor any of its subsidiaries shall sell, lease,
  license, mortgage or otherwise encumber or subject to any Lien or otherwise
  dispose of any of its property or assets except for (x) assets acquired
  after the date hereof in accordance with the terms of this Agreement and
  which become subject to Liens pursuant to the Company's existing credit
  facilities, (y) vehicles or equipment acquired or leased after the date
  hereof, and (z) the sale of any assets in one or a series of transactions
  with a book value lower than $50,000 individually and $3,000,000, in the
  aggregate;

    (g) except as set forth in Schedule 5.3(g) of the Company Disclosure
  Schedule, neither the Company nor any of its subsidiaries shall acquire or
  agree to acquire any assets, other than inventory, vehicles or equipment in
  the ordinary course of business consistent with past practice, that are
  material, individually or in the aggregate, to the Company and its
  subsidiaries, taken as a whole, or make or agree to make any capital
  expenditures except capital expenditures which, in the aggregate, do not
  exceed $4,000,000 per fiscal quarter;

    (h) neither the Company nor any of its subsidiaries shall (i) (A) incur
  any indebtedness for borrowed money or guarantee any such indebtedness of
  another Person except for guaranties by the Company of obligations of the
  Company's subsidiaries, or of independent contractors providing services to
  the Company in the ordinary course of business (B) issue or sell any debt
  securities or warrants or other rights to acquire any debt securities of
  the Company or any of its subsidiaries, (C) guarantee any debt securities
  of another person, (D) enter into any "keep well" or other agreement to
  maintain any financial statement condition of another person or (E) enter
  into any arrangement having the economic effect of any of the foregoing,
  except for (x) draw-downs by the Company incurred in the ordinary course of
  business consistent with past practice under currently existing
  indebtedness agreements or (y) any indebtedness in an aggregate amount not
  to exceed $5,000,000, or (ii) make any loans, advances or capital
  contributions to, or investments in, any other Person, other than to the
  Company or any direct or indirect wholly-owned subsidiary of the Company;

    (i) neither the Company nor any of its subsidiaries shall adopt a plan of
  complete or partial liquidation, dissolution, merger, consolidation,
  restructuring, recapitalization or reorganization or resolutions providing
  for or authorizing such a liquidation, dissolution, merger, consolidation,
  restructuring, recapitalization or reorganization, other than internal
  restructurings or reorganizations undertaken for operational purposes only;

    (j) except in the ordinary course of business consistent with past
  practice, neither the Company nor any of its subsidiaries shall adopt,
  establish, enter into, terminate, withdraw from or amend (except as may be
  required by law) any bonus, profit sharing, thrift compensation, stock
  option, restricted stock, pension, retirement, deferred compensation,
  employment or other employee benefit plan, agreement, trust, fund or other
  arrangement for the benefit or welfare of any employee, director or former
  director or employee, or increase the compensation or fringe benefits of or
  loan or advance money or other property to any director, employee or former
  director or employee or pay any benefit not required by any existing plan,
  arrangement or agreement;

    (k) except in the ordinary course of business consistent with past
  practice, neither the Company nor any of its subsidiaries shall grant to
  employees any new or modified severance (except for increases in severance
  granted to employees other than executive officers in the ordinary course
  of business which are immaterial individually and in the aggregate) or
  termination arrangement or increase or accelerate any benefits payable
  under its severance or termination pay policies in effect on the date
  hereof;

    (l) neither the Company nor any of its subsidiaries shall engage in any
  transaction with, or enter into any agreement, arrangement, or
  understanding with, directly or indirectly, any of the Company's or its
  subsidiaries' Affiliates, including, without limitation, any transactions,
  agreements, arrangements or

                                      A-16
<PAGE>

  understandings with any affiliate or other Person covered under Item 404 of
  Regulation S-K under the Securities Act that would be required to be
  disclosed under such Item 404, except pursuant to agreements, arrangements
  or understandings existing as of the date hereof and disclosed on Schedule
  5.3(l) of the Company Disclosure Schedule or in the Company's SEC Reports
  filed prior to the date hereof;

    (m) neither the Company nor any of its subsidiaries shall authorize any,
  or commit or agree to do any of the things described in clauses (a) through
  (l).

  5.4 Public Announcements. The initial press release relating to this
Agreement shall be a joint press release the text of which has been agreed to
by each of the Investor and the Company. Thereafter, each of the Investor and
the Company shall consult with the other before issuing any press release with
respect to this Agreement or any of the transactions contemplated hereby.

  5.5 Company Stockholders' Meeting. The Company shall use its best efforts to
take all actions necessary or advisable and permitted by applicable Law to (i)
hold a stockholders' meeting as promptly as practicable for the purpose of
voting upon the approval of the issuance of the Series A Preferred Stock
pursuant to the terms of the Certificate of Designations, (ii) recommend that
the stockholders of the Company vote to approve the 20% Issuance, and (iii)
secure the requisite vote or consent of stockholders for the 20% Issuance.

  5.6 No Solicitation of Transactions.

  (a) The Company will not, directly or indirectly, and will cause its
subsidiaries and affiliates, and their respective officers, directors,
employees, investment bankers, attorneys, accountants and other advisers or
representatives (collectively, the "Representatives") not to, directly or
indirectly, solicit, initiate or encourage (including by means of furnishing
non-public information), or take any other action to facilitate, any inquiries
or the making of any proposal or offer that constitutes, or may reasonably be
expected to lead to, any Competing Transaction, or enter into or maintain or
continue discussions or negotiate with any Person in furtherance of such
inquiries or to obtain a Competing Transaction, or agree to or endorse any
Competing Transaction, or authorize or permit any of its subsidiaries or any
Representative retained by it to take any such action.

  (b) Notwithstanding the foregoing, (i) the Company may, in response to an
unsolicited bona fide written offer or proposal with respect to a proposed
Superior Proposal and pursuant to a confidentiality agreement no less favorable
to the Company than the Investor Confidentiality Agreement, furnish
confidential or non-public information to a financially capable Person (a
"Potential Acquirer") and negotiate with such Potential Acquirer if the Board
of Directors of the Company, after consulting with its outside legal counsel,
determines in good faith that the failure to provide such confidential or non-
public information to or negotiate with such Potential Acquirer would be
reasonably likely to constitute a breach of its fiduciary duty to the Company's
stockholders, and (ii) the Company's Board of Directors may recommend to the
Company's stockholders that they accept such Superior Proposal or otherwise
take and disclose to the Company's stockholders a position contemplated by Rule
14e-2 under the Exchange Act. It is understood and agreed that negotiations and
other activities conducted in accordance with this Section 5.6(b) shall not
constitute a violation of Section 5.6(a).

  (c) The Company shall promptly, but in any event within two days, advise the
Investor in writing of any Competing Transaction or any inquiry regarding the
making of a Competing Transaction, including any request for information, the
material terms and conditions of such request, Competing Transaction or inquiry
and the identity of the Person making such request, Competing Transaction or
inquiry. The Company shall keep the Investor reasonably informed of the status
and details, including any amendments or proposed amendments, of any such
request, Competing Transaction or inquiry.

  5.7 Transaction Fee. At the Closing, the Company will pay KPS Management LLC
a transaction fee of $2,500,000.

  5.8 All Reasonable Efforts; Agreement to Cooperate. (a) Subject to the terms
and conditions herein provided, each of the parties hereto shall use all
reasonable efforts to take, or cause to be taken, all action and

                                      A-17
<PAGE>

to do, or cause to be done, all things necessary, proper or advisable under
applicable laws and regulations to consummate and make effective the
transactions contemplated by this Agreement. Each of the Investor and the
Company shall as promptly as practicable after the date hereof, file a
Notification and Report Form under the HSR Act with the Federal Trade
Commission and the Antitrust Division of the Department of Justice and each of
the Investor and the Company shall promptly respond to any request for
additional information pursuant to the HSR Act.

  (b) Without limiting the generality of the foregoing, and notwithstanding
anything in this Agreement to the contrary, the Company shall use its
reasonable best efforts to take or cause to be taken all reasonable action and
to do, or cause to be done, and to assist and cooperate with the other parties
hereto in doing, all things necessary, proper or advisable to obtain all
consents, amendments to or waivers from other parties under the terms of all
Material Contracts and other material leases, agreements, indentures,
instruments, permits, concessions, franchises or licenses applicable to the
Company or its subsidiaries required as a result of the transactions
contemplated by this Agreement and obtain all necessary consents, approvals and
authorizations as are required to be obtained under any federal or state law or
regulation.

  (c) Without limiting the generality of the foregoing, and notwithstanding
anything in this Agreement to the contrary, the Investor will use its
commercially reasonable efforts to take or cause to be taken, all reasonable
action and to do, or cause to be done, and to assist and cooperate with the
other parties hereto in doing, all things necessary, proper or advisable to
obtain a refinancing or replacement of the Company's existing credit facility
in an amount sufficient to repay all amounts outstanding under the Company's
existing credit facility as of the Closing Date and to provide for a minimum of
$30 million of additional borrowings that are immediately available to the
Company after giving effect to such repayment. Nothing in this Section 5.8(c)
shall require the Investor to agree to any modification of the Certificate of
Designation, this Agreement or any of the Ancillary Agreements or make an
investment in the Company that is greater than the amount contemplated hereby.

                                   SECTION 6

                            CONFIDENTIALITY; ACCESS

  6.1 Existing Agreement. The existing confidentiality agreement between
Investor and the Company (the "Investor Confidentiality Agreement") shall
remain in full force and effect until the Closing; provided, however, that in
the event of a conflict between (i) this Agreement and the Ancillary Agreements
and (ii) the Investor Confidentiality Agreement, this Agreement and the
Ancillary Agreements shall supersede the Investor Confidentiality Agreement.

  6.2 Access; Notification of Certain Matters. (a) Upon reasonable notice, the
Company shall afford the Investor and its representatives and representatives
of all prospective sources of financing reasonable access during normal
business hours to the offices, properties, books, records and personnel of the
Company and its subsidiaries and such additional information concerning the
business and properties of the Company and its subsidiaries as the Investor and
its representatives may reasonably request. The Company shall instruct its and
its subsidiaries' employees, counsel and financial advisors to cooperate with
the Investor in its investigation of the business of the Company and its
subsidiaries.

  (b) The Company shall, promptly (and in any event within five (5) business
days) after obtaining knowledge of any of the following occurring subsequent to
the date of this Agreement and prior to the Closing Date, notify the Investor
of: (i) any material claims, actions, proceedings, tax audits or investigations
commenced or, to its knowledge, threatened in writing, involving or affecting
the Company or any of its subsidiaries or any of their properties or assets,
which if adversely resolved could reasonably be expected to have a Company
Material Adverse Effect, (ii) any notice of, or other written communication
relating to, a default or event which, with notice or lapse of time or both,
could reasonably be expected to become a default,

                                      A-18
<PAGE>

received by the Company or any of its subsidiaries, under any agreement,
contract, lease, indenture, permit, concession, franchise, license or other
instrument to which the Company or any of its subsidiaries is a party where
such a default has had or could reasonably be expected, individually or in the
aggregate, to have a Company Material Adverse Effect, (iii) any material event
or emergency outside the normal course of the business of the Company or any of
its subsidiaries, including, without limitation, any instances of wrongful
injury or wrongful death involving the Company or any of its subsidiaries, or
otherwise of a nature that would reasonably be expected to customarily be
reported at a meeting of the Board of Directors of the Company or of any of its
committees, or (iv) any governmental complaints, investigations, proceedings or
hearings (or communications indicating that the same may be contemplated)
relating to either the Company or any of its subsidiaries that are of a nature
which would customarily be reported at a meeting of the Board of Directors of
the Company or any of its committees.

  6.3 Management Rights. In addition to the Investor's rights set forth in the
Investors' Agreement, and in no way limiting such rights, the Investor shall
have the following rights:

    (a) Consultation with Management. During the period after the Closing
  until Investor no longer owns any stock of the Company (the "Consultation
  Period"), the Company shall permit the Investor at all reasonable times and
  at the Company's expense, to discuss the Company's business and affairs
  with its officers, directors and independent accountants.

    (b) Proposals and Recommendations. During the Consultation Period, the
  Investor shall be entitled, from time to time, to make proposals,
  recommendations and suggestions to the Company relating to the business and
  affairs of the Company; provided, however, that failure by the Company to
  accept such proposals, recommendations or suggestions shall not be
  considered a breach of this Agreement or the Ancillary Agreements by the
  Company.

    (c) Examination of Books. During the Consultation Period, the Company
  shall permit the Investor at all reasonable times and at the Investor's
  expense, to examine such books, records, documents and other written
  information in the possession of the Company relating to its affairs as the
  Investor may reasonably request.

    (d) Inspection of Properties. During the Consultation Period, the Company
  shall permit the Investor, at all reasonable times and at the Investor's
  expense, to visit and inspect the Company's properties.

                                   SECTION 7

                            INVESTOR REPRESENTATIONS

  7.1 Representations. It is the understanding of the Company, and the Investor
hereby represents and warrants to the Company with respect to the Investor's
purchase of Series A Preferred Stock hereunder that:

    (a) The execution of this Agreement has been duly authorized by all
  necessary action on the part of the Investor, has been duly executed and
  delivered by the Investor, and constitutes a valid, binding agreement of
  the Investor, enforceable in accordance with its terms.

    (b) The Investor is acquiring the Series A Preferred Stock for its own
  account, for investment, and not with a view to any "distribution" thereof
  within the meaning of the Securities Act.

    (c) The Investor understands that because the Series A Preferred Stock
  has not been registered under the Securities Act, it cannot dispose of any
  or all of the Series A Preferred Stock unless such securities are
  subsequently registered under the Securities Act or exemptions from such
  registration are available. The Investor understands that each certificate
  representing the Series A Preferred Stock will bear the following legend or
  one substantially similar thereto:

         The securities represented by this certificate have not been
    registered under the Securities Act. These securities have been
    acquired for investment and not with a view to distribution or resale,
    and may not be sold or otherwise transferred without an effective
    registration statement for such securities under the Act or the
    availability of an exemption from such registration requirements.

                                      A-19
<PAGE>

    (d) The Investor is sufficiently knowledgeable and experienced in the
  making of special situation investments so as to be able to evaluate the
  risks and merits of its investment in the Company, and is able to bear the
  economic risk of loss of its investment in the Company.

    (e) The Investor has been advised that none of the Series A Preferred
  Stock has been registered under the Securities Act or under the "blue sky"
  laws of any jurisdiction and that the Company, in issuing the Series A
  Preferred Stock is relying upon, among other things, the representations
  and warranties of the Investor contained in this Section 7.

    (f) Except for KPS Management LLC, no broker, finder, agent or similar
  intermediary has acted on behalf of the Investor in connection with this
  Agreement or the transactions contemplated hereby and except as set forth
  in Sections 2.14, 5.1 and 5.7, there are no brokerage commissions, finder's
  fees or similar fees or commissions payable in connection therewith.

                                   SECTION 8

                        INDEMNIFICATION AND TERMINATION

  8.1 Indemnification, Fees and Expenses. (a) Each party shall indemnify,
defend, and hold the other party harmless against all liability, losses,
claims, charges, actions, suits, proceedings, penalties, fines, settlements,
judgments or damages, together with all reasonable costs and expenses related
thereto (including reasonable legal and accounting fees and expenses)
(collectively, "Losses"), arising from the breach of any of its
representations, warranties, covenants or agreements contained in this
Agreement.

  (b) The Company shall indemnify, defend, and hold the Investor harmless
against all Losses arising from any Stockholder Suit instituted prior to the
Closing of which the Investor did not have knowledge at the Closing or
instituted after the Closing.

  (c) All indemnification obligations under this Section 8 shall be net of any
insurance proceeds received by the indemnified party in respect of the event or
circumstance giving rise to the claim for indemnification.

  8.2 Indemnification Procedure. Whenever a claim shall arise for
indemnification under Section 8.1, the party entitled to indemnification (the
"Indemnified Party") shall give notice to the other party (the "Indemnifying
Party") of any matter that the Indemnified Party has determined has given or
could give rise to a right of indemnification under this Agreement within 30
days after the Indemnified Party first learns of such claim, stating the amount
of the Loss, if known, and method of computation thereof, and containing a
reference to the provisions of this Agreement in respect of which such right of
indemnification is claimed or arises, provided, however, that the failure to
provide such notice shall not release the Indemnifying Party from any of its
obligations under Section 8.1 except to the extent the Indemnifying Party is
materially prejudiced by such failure and shall not relieve the Indemnifying
Party from any other obligation or liability that it may have to any
Indemnified Party otherwise than under Section 8.1. The obligations and
liabilities of the Indemnifying Party under Section 8.1 with respect to Losses
arising from claims of any third party which are subject to the indemnification
provided for in Section 8.1 ("Third Party Claims") shall be governed by and
contingent upon the following additional terms and conditions: if an
Indemnified Party shall receive notice of any Third Party Claim, the
Indemnified Party shall give the Indemnifying Party notice of such Third Party
Claim following receipt by the Indemnified Party of such notice in the time
frame provided above; provided, however, that the failure to provide such
notice shall not release the Indemnifying Party from any of its obligations
under Section 8.1 except to the extent the Indemnifying Party is materially
prejudiced by such failure and shall not relieve the Indemnifying Party from
any other obligation or liability that it may have to any Indemnified Party
otherwise than under Section 8.1. The Indemnifying Party shall be entitled to
assume and control the defense of such Third Party Claim at its expense and
through counsel of its choice if it gives notice of its intention to do so to
the Indemnified Party within ten days of the receipt of such notice from the
Indemnified Party; provided, however, that if there exists or is reasonably
likely to exist a conflict of interest that would prevent the same

                                      A-20
<PAGE>

counsel from representing both the Indemnified Party and the Indemnifying
Party, then the Indemnified Party shall be entitled to retain its own counsel,
at the expense of the Indemnifying Party provided that no more than one law
firm (plus any local counsel required) is so retained. In the event the
Indemnifying Party exercises the right to undertake any such defense against
any such Third Party Claim as provided above, the Indemnified Party shall
cooperate with the Indemnifying Party in such defense and make available to the
Indemnifying Party, at the Indemnifying Party's expense, all witnesses,
pertinent records, materials and information in the Indemnified Party's
possession or under the Indemnified Party's control relating thereto as is
reasonably required by the Indemnifying Party. Similarly, in the event the
Indemnified Party is, directly or indirectly, conducting the defense against
any such Third Party Claim, the Indemnifying Party shall cooperate with the
Indemnified Party in such defense and make available to the Indemnified Party,
at the Indemnifying Party's expense, all witnesses, pertinent records,
materials and information in the Indemnifying Party's possession or under the
Indemnifying Party's control relating thereto as is reasonably required by the
Indemnified Party. No such Third Party Claim may be settled by the Indemnifying
Party without the prior written consent of the Indemnified Party.

  8.3 Indemnification Thresholds and Limitations. (a) Except as set forth
below, neither party shall have any indemnification obligations hereunder in
respect of a breach of any representation or warranty set forth in this
Agreement, unless the aggregate Losses by the Indemnified Party exceed $250,000
(the "Basket Amount"), in which case the Indemnifying Party shall indemnify the
other party in respect of the excess above that amount.

  (b) Notwithstanding any provision herein to the contrary, neither party shall
have liability for any claim for indemnification asserted by the other party to
the extent the amount of such claim combined with any previous claims for
indemnification exceeds $25,000,000 (the "Cap").

  (c) The Company and the Investor have agreed that separate standards will
apply to the use of terms such as "material," "materiality," and "Material
Adverse Effect" (together, the "Company Materiality Terms") for purposes of
determining the satisfaction of Section 3.1, on the one hand, and the rights to
indemnification under Section 8.3, on the other. For purposes of determining
the satisfaction of Section 3.1, the Company Materiality Terms shall each be
given their respective separate meanings in accordance with applicable law. For
purposes of indemnification, the representations and warranties in Section 2
shall be construed as if they were not qualified by the Company Materiality
Terms.

  (d) Notwithstanding anything to the contrary contained herein, the Basket
Amount and the Cap shall not apply with respect to any Losses for amounts paid
by the Investor or its directors, officers or affiliates as a result of or
otherwise in connection with a Stockholder Suit in which the Investor or its
directors, officers or affiliates are named as a defendant and which was (x)
instituted prior to the Closing and of which the Investor did not have
knowledge at the Closing or (y) instituted after the Closing.

  (e) The indemnification provided for in Section 8.1(b) shall be limited as
follows: Losses arising under Stockholder Suits covered by Section 3.12(b)(ii)
shall be limited to actual out-of-pocket costs of defense (including reasonable
fees and expenses of counsel) and amounts paid by the Investor or the Company
in settlement or by reason of judgments incurred that are not actually
recovered under an insurance policy and shall not include any other measure of
damage or loss, including without limitation, consequential damages. Such
Losses shall not be indemnified in cash but, subject to Sections 8.3(a) and
8.3(b), shall be recovered by a downward adjustment in the Conversion Price of
the Series A Preferred Stock and the Series B Preferred Stock. Losses arising
under Stockholder Suits covered by Section 3.12(b)(i) shall, subject to
Sections 8.3(a) and 8.3(b), be limited to cash reimbursement of the actual out-
of-pocket costs of defense (including reasonable fees and expenses of counsel)
incurred by the Investor.

  (f) The Company shall pay to the Investor 50% of the amount by which the fee
paid to DLJ by the Company exceeds $1.5 million (in cash or fair market value
of Company Common Stock). Such payment shall not exceed $750,000 paid in
Company Common Stock valued at the fair market value thereof as of the date of
payment.

                                      A-21
<PAGE>

  8.4 Termination. This Agreement may be terminated and the other transactions
contemplated by this Agreement may be abandoned at any time prior to the
Closing Date, notwithstanding any requisite approval and adoption of this
Agreement and the transactions contemplated by this Agreement, pursuant to a
written notice of such termination, as follows:

    (a) by mutual written consent of each of the Investor and the Company;

    (b) by either the Investor or the Company if the Closing date shall not
  have occurred on or before August 31, 2000; provided, however, that the
  right to terminate this Agreement under this Section 8.4(b) shall not be
  available to any party whose breach has caused the failure of the Closing
  to occur on or before such date;

    (c) by the Company if there shall be any (x) restraining order,
  injunction or other order issued by any court of competent jurisdiction or
  other legal restraint or prohibition preventing the Closing or any of the
  other transactions contemplated hereby which is final and nonappealable or
  (y) action commenced by a stockholder of the Company which seeks a remedy
  (in law or equity) as a result of or otherwise in connection with this
  Agreement and the transactions contemplated hereby.

    (d) by the Investor upon a breach of any representation, warranty,
  covenant or agreement on the part of the Company set forth in this
  Agreement, or if any representation or warranty shall have become untrue,
  such that the conditions set forth in Section 3.1 would not be satisfied
  ("Terminating Company Breach"); provided, however, that if such Terminating
  Company Breach is curable by the Company through the exercise of its
  reasonable best efforts and for as long as the Company continues to
  exercise such efforts, but not beyond the date specified in paragraph (b)
  above, the Investor may not terminate this Agreement under this Agreement
  8.4(d);

    (e) by the Company upon a breach of any representation, warranty,
  covenant or agreement on the part of the Investor set forth in this
  Agreement, or if any representation or warranty shall have become untrue,
  such that the conditions set forth in Section 4.1 would not be satisfied
  ("Terminating Investor Breach"); provided, however, that if such
  Terminating Investor Breach is curable by the Investor through the exercise
  of its reasonable best efforts and for as long as the Investor continues to
  exercise such efforts, but not beyond the date specified in paragraph (b)
  above, the Company may not terminate this Agreement under this Section
  8.2(e);

    (f) by the Company if the Company receives a Superior Proposal, resolves
  to accept such Superior Proposal; provided, however, that prior to such
  termination (x) the Company shall have given the Investor two days' prior
  written notice of its intention to terminate pursuant to this provision and
  (y) the Company shall have paid to the Investor in immediately available
  funds the amounts referred to in Section 5.2(c);

    (g) by the Company if (A) a tender or exchange offer is commenced by a
  Potential Acquirer for all outstanding shares of Company common stock, and
  (B) the Company's Board of Directors determines, in good faith and after
  consultation with an independent financial advisor, that such offer
  constitutes a Superior Proposal and resolves to accept such Superior
  Proposal or recommend to the stockholders that they tender their shares in
  such tender or exchange offer; provided, however, that prior to such
  termination (x) the Company shall have given the Investor two days' prior
  written notice of its intention to terminate pursuant to this provision and
  (y) the Company shall have paid to the Investor in immediately available
  funds the amounts referred to in Section 5.2(c);

    (h) by either the Company or the Investor if the stockholders of the
  Company fail to approve the 20% Issuance at the Special Meeting;

    (i) by the Investor if (i) the Board of Directors of the Company has
  withdrawn, modified or changed its approval or recommendation of this
  Agreement, or approved or recommended a Superior Proposal, (ii) the Company
  enters into any agreement with a Person with respect to a transaction the
  proposal of which qualifies as a Superior Proposal, or (iii) (A) a third
  party commences a tender offer or exchange offer for

                                      A-22
<PAGE>

  all of the outstanding shares of the Company common stock and (B) the Board
  of Directors of the Company has recommended that the shareholders of the
  Company tender their shares in such tender or exchange offer, or (iv) the
  Board of Directors of the Company shall have resolved to do any of the
  foregoing;

    (j) by the Investor, if a Company Material Adverse Effect has occurred;

    (k) by the Company, after the expiration of 45 days from the date hereof
  but on or prior to 55 days after the date hereof, if the condition set
  forth in Section 4.6 shall not have been satisfied; or

    (l) by the Investor if there shall be any Stockholder Suit.

  8.5 Effect of Termination. In the event of termination of this Agreement
pursuant to Section 8.5, this Agreement shall forthwith become void, there
shall be no liability under this Agreement on the part of the Investor or the
Company or any of their respective officers or directors, and all rights and
obligations of each party hereto shall cease, subject to the remedies set forth
in Sections 5.2(b) and 5.2(c); provided, however, that nothing herein shall
relieve any party from liability for any willful or intentional breach of any
covenant or agreement of such party contained in this Agreement.

                                   SECTION 9

                                  DEFINITIONS

  9.1 As used herein, the following terms shall have the following meanings:

  "Affiliate" means, with respect to any Person, any other Person, directly or
indirectly, controlling, controlled by, or under common control with, such
Person. For purposes of this definition, the term "control" (including the
correlative terms "controlling", "controlled by" and "under common control
with") means the possession, direct or indirect, of the power to direct or
cause the direction of the management and policies of a Person, whether through
the ownership of voting securities, by contract or otherwise.

  "Code" means the Internal Revenue Code of 1986, as amended.

  "Company Disclosure Schedule" means the disclosure schedule of the Company
attached hereto and incorporated herein by this reference which identifies
exceptions to, and sets forth certain other information regarding, the
representations and warranties and covenants of the Company contained herein by
numbered Schedules corresponding to the Section numbers of such provisions.

  "Company Material Adverse Effect" shall mean any material adverse effect on
the business, operations, assets, condition (financial or other) or results of
operations of the Company and its subsidiaries, taken as a whole.

  "Competing Transaction" means the occurrence of a transaction resulting in
any of the following: (i) any Person, other than a trustee or other fiduciary
holding securities of the Company under a Company benefit plan or any of the
Company's subsidiaries or any stockholder (and such stockholder's Affiliates)
as of the date hereof and direct transferees thereof, becoming, after the date
hereof, the "beneficial owner" (as defined in Rule 13d-3 of the Exchange Act),
directly or indirectly, of securities of the Company representing, or
convertible into, 20% or more of the outstanding Company common stock; (ii) the
merger or consolidation of the Company with any other corporation; or (iii) the
sale or transfer (in one transaction or a series of related transactions) of
all or any substantial part of the assets of the Company and its subsidiaries,
taken as a whole (including, without limitation, a sale of stock of a
subsidiary of the Company (whether by sale or direct issuance), representing a
substantial part of the assets of the Company and its subsidiaries, taken as a
whole) other than to a subsidiary of the Company.


                                      A-23
<PAGE>

  "ERISA" means the Employee Retirement Income Security Act of 1974, as
amended, and the rules and regulations promulgated thereunder.

  "Exchange Act" means the Securities Exchange Act of 1934, as amended, and the
rules and regulations promulgated thereunder.

  "GAAP" means generally accepted accounting principles as in effect in the
United States of America from time to time, consistently applied.

  "HSR Act" means the Hart-Scott-Rodino Antitrust Improvements Act of 1976, as
amended.

  "knowledge of the Company" or "Company's knowledge" shall mean the knowledge
of Gerald R. Riordan, Donald Marr, Hal Borhauer, Michael Wysocki, Rick McGinn,
Patrick Riley, Michael Moscinski and Charles Baxter.

  "Lien" means any mortgage, pledge, security interest, encumbrance, lien,
claim or charge of any kind (including, but not limited to, any conditional
sale or other title retention agreement, any lease in the nature thereof, and
the filing of or agreement to give any financing statement under the Uniform
Commercial Code or comparable law or any jurisdiction in connection with such
mortgage, pledge, security interest, encumbrance, lien or charge).

  "Person" means an individual, corporation, limited liability company,
partnership, association, trust or any other entity or organization.

  "SEC" means the Securities and Exchange Commission.

  "Securities Act" means the Securities Act of 1933, as amended, and the rules
and regulations promulgated thereunder.

  "Superior Proposal" means an offer made by a third party to consummate a
Competing Transaction that the Board determines, in its reasonable judgment
(after consultation with a nationally recognized independent financial
advisor), to be more favorable to the Company's stockholders than the terms of
the transactions contemplated by this Agreement; provided, however, that as
used in Section 5.1(c), Superior Proposal shall mean a Competing Transaction
that is more favorable to the Company's stockholders than the terms of the
transaction contemplated by this Agreement from a financial point of view.

  "Tax Returns" means any return, report or other document required to be
supplied to a taxing authority in connection with Taxes.

  "Taxes" means all taxes, including, without limitation, income, gross
receipts, excise, property, sales, withholding, social security, occupation,
use, service, license, payroll, franchise, transfer and recording taxes, fees
and charges, windfall profits, severance, customs, import, export, employment
or similar taxes, charges, fees, levies or other assessments imposed by the
United States, or any state, local or foreign government or subdivision or
agency thereof, together with all interest and all penalties, additions to tax
or additional amounts imposed by any of them.

  "Thirty Day Average Share Price" means the average of the last reported sale
prices per share of the Company Common Stock on the Nasdaq National Market (or
on such other United States stock exchange or public trading market on which
the shares of Company Common Stock are listed or trade at the time of the
calculation; provided, however, that if a reverse stock split is effected
between the date hereof and the Closing, the sale price on all days prior to
such effective date shall be adjusted by multiplying such price by the number
of shares converted into one share of Company Common Stock in such reverse
stock split.

  "20% Issuance" shall have the meaning provided in Section 3.10 hereof.

                                      A-24
<PAGE>

  9.2 As used herein, the following terms shall have the meanings ascribed to
them in the Section of this Agreement opposite each such term:

<TABLE>
<CAPTION>
      Term                                                              Section
      ----                                                              --------
      <S>                                                               <C>
      Aggregate Purchase Price......................................... 1.2
      Agreement........................................................ Preamble
      Alternative Definitive Agreement................................. 5.2(c)
      Ancillary Agreements............................................. Preamble
      Basket Amount.................................................... 8.3(a)
      Breakup Fee...................................................... 5.2(c)
      Cap.............................................................. 8.3(b)
      Certificate of Designations...................................... Preamble
      Charterhouse..................................................... Preamble
      Closing.......................................................... 1.3
      Closing Date..................................................... 1.3
      Commitment Letter................................................ 4.6
      Company.......................................................... Preamble
      Company Common Stock............................................. 2.2
      Company Financial Statements..................................... 2.5(b)
      Company Insurance Policies....................................... 2.18
      Company Intellectual Property.................................... 2.15(a)
      Company Materiality Terms........................................ 8.3(c)
      Company Plans.................................................... 2.12
      Company Preferred Stock.......................................... 2.2
      Company Required Statutory Approvals............................. 2.4(c)
      Company SEC Reports.............................................. 2.5(a)
      Company Stockholder Approval..................................... 2.4(a)
      Consultation Period.............................................. 6.3(a)
      "control"........................................................ 9.1(a)
      DLJ.............................................................. 2.14
      Employees........................................................ 3.11
      Environmental Law................................................ 2.16(b)
      Hazardous Substance.............................................. 2.16(c)
      Indemnified Party................................................ 8.2
      Indemnifying Party............................................... 8.2
      Investor......................................................... Preamble
      Investor Confidentiality Agreement............................... 6.1
      Investors' Agreement............................................. 3.13
      Losses........................................................... 8.2(b)
      Material Contracts............................................... 2.17
      Per Share Purchase Price......................................... 1.1
      Potential Acquirer............................................... 5.6(b)
      Representatives.................................................. 5.6(a)
      Series A Preferred Stock......................................... Preamble
      Special Meeting.................................................. 3.10
      Stockholder Suit................................................. 3.12(b)
      Terminating Company Breach....................................... 8.4(d)
      Terminating Investor Breach...................................... 8.4(e)
      Third Party Claims............................................... 8.2
      Transaction Expenses............................................. 5.2(b)
      20% Issuance..................................................... 3.10
</TABLE>


                                      A-25
<PAGE>

                                   SECTION 10

                                    GENERAL

  10.1 Amendments, Waivers and Consents. For the purposes of this Agreement and
all agreements, documents and instruments executed pursuant hereto, except as
otherwise specifically set forth herein or therein, no course of dealing
between the Company and any Investor and no delay on the part of any party
hereto in exercising any rights hereunder or thereunder shall operate as a
waiver of the rights hereof and thereof. No covenant or other provision hereof
or thereof may be waived otherwise than by a written instrument signed by the
party so waiving such covenant or other provision; provided, however, that
except as otherwise provided herein or therein, changes in or additions to, and
any consents required by, this Agreement may be made, and compliance with any
term, covenant, condition or provision set forth herein may be omitted or
waived (either generally or in a particular instance and either retroactively
or prospectively) with respect to the holders of the Series A Preferred Stock
by a consent or consents in writing signed by the holders of a majority in
interest of such series; provided, further, that the amendment, modification or
waiver of any provision which by its terms requires the consent or approval of
holders of more than a majority in interest of such series shall only be
effective if it is signed by holders of such requisite percentage. Any
amendment or waiver effected in accordance with this Section 10.1 shall be
binding upon each holder of the Series A Preferred Stock at the time
outstanding, each future holder of all such securities and the Company. The
waiver or failure to insist upon strict compliance with any condition or
provision hereof shall not operate as a waiver of, or estoppel with respect to,
any subsequent or other waiver or failure.

  10.2 Survival of Representations, Warranties and Covenants, Assignability of
Rights. All representations and warranties made herein and in the certificates,
exhibits or schedules delivered or furnished by or on behalf of a party to the
other party in connection herewith or therewith shall be deemed material and to
have been relied upon by the receiving party, and, except as otherwise provided
in this Agreement, shall survive the delivery of the Series A Preferred Stock
regardless of any instruction until 60 days after the Investor receives the
audited financial statements of the Company for the year ended December 31,
2000, and shall not merge in the performance of any obligation and shall bind
each party's successors, assigns and heirs, whether so expressed or not, and,
except as otherwise provided in this Agreement, all such covenants, agreements,
representations and warranties shall inure to the benefit of the successors and
assigns of the receiving party and to transferees of the Series A Preferred
Stock of the Investor, whether so expressed or not.

  10.3 Governing Law. This Agreement shall be deemed to be a contract made
under, and shall be construed in accordance with, the laws of the State of New
York (without giving effect to principles of conflicts of law the effect of
which would cause the application of domestic substantive laws of any other
jurisdiction).

  10.4 Section Headings; Counterparts. The descriptive headings in this
Agreement have been inserted for convenience only and shall not be deemed to
limit or otherwise affect the construction of any provision thereof or hereof.
This Agreement may be executed simultaneously in any number of counterparts,
each of which when so executed and delivered shall be taken to be an original;
but such counterparts shall together constitute but one and the same document.

  10.5 Notices and Demands. All notices and other communications hereunder
shall be in writing and shall be deemed given if delivered personally, mailed
by registered or certified mail (return receipt requested) or sent via
facsimile to the parties at the following addresses (or at such other address
for a party as shall be specified by like notice):

    (i) If to Investor to:

    c/o KPS Special Situations Fund, L.P.
    200 Park Avenue, 58th Floor
    New York, NY 10166
    Attention: Stephen Presser, Esq.
    Facsimile: (212) 867-7980

                                      A-26
<PAGE>

    with a copy to:

    Paul, Weiss, Rifkind, Wharton & Garrison
    1285 Avenue of the Americas
    New York, NY 10019-6064
    Attention: Carl L. Reisner, Esq.
    Facsimile: (212) 757-3990

    (ii) If to the Company, to:

    United Road Services, Inc.
    17 Computer Drive
    West Albany, NY 12205
    Attention: Gerald Riordan, President
    Facsimile: (518) 446-0676

    with a copy to:

    McDermott, Will & Emery
    600 13th Street, NW
    Attention: Karen A. Dewis, Esq.
    Facsimile: (202) 756-8087

  10.6 Severability. Whenever possible, each provision of this Agreement shall
be interpreted in such a manner as to be effective and valid under applicable
law, but if any provision of this Agreement shall be deemed prohibited or
invalid under such applicable law, such provision shall be ineffective to the
extent of such prohibition or invalidity, and such prohibition or invalidity
shall not invalidate the remainder of such provision or the other provisions of
this Agreement.

  10.7 Integration. This Agreement, including the exhibits, documents and
instruments referred to herein or therein, and the existing confidentiality
agreement between Investor and the Company, constitute all of the agreements
and supersede all other prior agreements and understandings, both written and
oral, among the parties with respect to the subject matter hereof.

  10.8 No Assignment. Except as otherwise provided herein, (i) this Agreement
may not be assigned, pledged, hypothecated or otherwise transferred by the
Company without the consent of all of the parties hereto and (ii) the Investor
may assign this Agreement to any of its Affiliates without the consent of the
Company.

  10.9 Jurisdiction. Each party hereby irrevocably submits to the exclusive
jurisdiction of the courts of the State of New York and the federal courts of
the United States of America located in such state solely in respect of any
claim relating to the interpretation and enforcement of the provisions of this
Agreement and of the documents referred to in this Agreement, or otherwise in
respect of the transactions contemplated hereby and thereby, and hereby waives,
and agrees not to assert, as a defense in any action, suit or proceeding in
which any such claim is made that it is not subject thereto or that such
action, suit or proceeding may not be brought or is not maintainable in such
courts or that the venue thereof may not be appropriate or that this Agreement
or any such document may not be enforced in or by such courts. The parties
hereby consent to and grant any such court jurisdiction over such parties and
over the subject matter of any such claim and agree that mailing of process or
other papers in connection with any such action, suit or proceeding in the
manner provided in Section 10.5, or in such other manner as may be permitted by
law, shall be valid and sufficient service thereof.

  10.10 Waiver of Jury Trial. Each party acknowledges and agrees that any
controversy which may arise under this Agreement is likely to involve
complicated and difficult issues, and therefore each party hereby irrevocably
and unconditionally waives any right such party may have to a trial by jury.
Each party certifies and acknowledges that (i) no representative, agent or
attorney of any other party has represented, expressly or otherwise, that such
other party would not, in the event of litigation, seek to enforce the
foregoing waiver, (ii) such party understands and has considered the
implications of this waiver, (iii) such party makes this waiver voluntarily,
and (iv) such party has been induced to enter into this Agreement by, among
other things, the mutual waivers, agreements and certifications in this
section.

                                      A-27
<PAGE>

  10.11 Third-Party Beneficiary. Except for Sections 3.18 (Modification of
Certificate of Designation), 5.1 (Annual Management Fee) and 5.7 (Transaction
Fee), nothing expressed or implied in this Agreement is intended or shall be
construed to confer upon or give any Person other than the parties hereto any
rights or remedies under or by reason of this Agreement or any transaction
contemplated hereby.

                            [Signature page follows]

                                      A-28
<PAGE>

  IN WITNESS WHEREOF, the undersigned have executed this Agreement as a sealed
instrument as of the day and year first above written.

                                          United Road Services, Inc.

                                                  /s/ Gerald R. Riordan
                                          By __________________________________
                                                     Gerald R. Riordan
                                                            CEO

                                          Blue Truck Acquisition, LLC

                                                   /s/ Michael Psaros
                                          By __________________________________
                                                      Michael Psaros
                                                         President

                                      A-29
<PAGE>

                                                                      Appendix B

                              INVESTORS' AGREEMENT

   This INVESTORS' AGREEMENT (this "Agreement") is made as of      , 2000,
between United Road Services, Inc., a Delaware corporation (the "Company"), and
Blue Truck Acquisition, LLC ("Blue Truck").

   WHEREAS, the Company and Blue Truck have entered into a Purchase Agreement,
dated as of April 14, 2000 (as amended, the "Purchase Agreement"), pursuant to
which the Company has agreed to issue and sell to Blue Truck      shares of the
Company's Series A Participating Convertible Preferred Stock, par value $0.001
(the "Series A Preferred Stock");

   WHEREAS, the Certificate of Powers, Designations, Preferences and Rights of
the Preferred Shares (the "Certificate of Designations") provides, among other
things, that shares of the Series A Preferred Stock are convertible at any
time, in part or in whole, at the option of the holder into shares of the
common stock, par value $0.01 per share, of the Company (the "Common Stock");

and

   WHEREAS, the execution and delivery of this Agreement is a condition to the
closing of the Purchase Agreement.

   NOW, THEREFORE, in consideration of the mutual promises and agreements set
forth herein, the receipt and adequacy of which are hereby acknowledged, the
parties hereto agree as follows:

   1. Definitions.

   As used in this Agreement, the following terms shall have the meanings set
forth below:

   1.1 Capitalized terms used but not otherwise defined herein shall have the
respective meanings ascribed to them in the Purchase Agreement.

   1.2 "Affiliate" of a Person means any other Person who is controlled by,
controls or is under common control with such Person.

   1.3 "Company Board" means the Board of Directors of the Company.

   1.4 "Converted Shares" means the shares of Common Stock actually received by
the Original Holders upon conversion of some or all of the shares of Series A
Preferred Stock.

   1.5 "Current Company Directors" means the members of the Board of Directors
of the Company as constituted immediately prior to the Closing.

   1.6 "Independent Committee" means a committee of the Board of Directors of
the Company which consists of (i) all the Independent Members, and (ii) one
Investor Nominee.

   1.7 "Independent Member" means a member of the Company Board who is not an
Investor Nominee.

   1.8 "Investor Nominee" means any person designated, nominated or elected by
the Majority Holders to serve as a director on the Company Board pursuant to
this Agreement.

   1.9 "Liquidation" means the liquidation under applicable bankruptcy or
reorganization legislation, or the dissolution or winding up, of the Company.

   1.10 "Majority Holders" shall mean the holders of a majority of the
outstanding shares of Series A Preferred Stock.

                                      B-1
<PAGE>

   1.11 "Original Holders" shall mean Blue Truck and any Permitted Transferees.

   1.12 "Permitted Transferee" means any Affiliate, partner, member or
stockholder of Blue Truck and the respective Affiliates, partners, members or
Stockholders of such persons.

   1.13 "Person" means an individual, corporation, limited liability company,
partnership, association, trust or any other entity or organization.

   1.14 "Stockholders" means all of the holders of capital stock of the Company
and "Stockholder" shall mean any such Person.

   1.15 "Transfer" means to sell, assign, transfer (voluntarily or
involuntarily), exchange (by merger or otherwise) or otherwise dispose of or to
grant a lien, encumbrance, pledge or other form of security interest.

   2. Corporate Governance.

     2.1 Election of Directors.

     2.1.1 Resignation of Directors and Filling of Vacancies. Subject to the
  second sentence of this Section 2.1.1, effective as of the Closing, four of
  the Current Company Directors shall resign as directors, such resignations
  to be evidenced by letters of resignation delivered to the Company on or
  prior to the Closing Date, and the remaining Current Company Directors
  shall fill the vacancies caused by such resignations, along with the two
  other vacancies presently existing on the Company Board, with six (6)
  persons designated by the Majority Holders, such that immediately after the
  Closing, the Company Board shall consist of eleven (11) members, six (6) of
  whom shall have been designated by the Majority Holders and five (5) of
  whom shall be Current Company Directors. Notwithstanding anything herein to
  the contrary, if the Current Company Directors shall determine, in their
  sole discretion, that it is in the best interests of the Company to reduce
  the size of the Company Board to nine members prior to the Closing Date,
  effective as of the Closing Date, five Current Company Directors shall
  resign as directors, such resignations to be evidenced as provided above
  and the remaining Current Company Directors shall fill the vacancies caused
  by such resignations with five (5) persons designated by the Majority
  Holders, such that, immediately after Closing, the Company Board shall
  consist of nine (9) members, five (5) of whom shall have been designated by
  the Majority Holders and four (4) of whom shall be Current Company
  Directors. In connection with such resignations and filling of vacancies,
  the Company Board shall take all action necessary (through redesignation of
  classes or otherwise) to cause the classes of directors on the Company
  Board after the Closing to be as nearly equal in number as possible and to
  have the Investor Nominees spread as evenly as possible among the various
  classes.

     2.1.2 From and after the Closing:

       (a) The Original Holders and the Company Board shall take all
    necessary actions to cause the establishment and appointment of the
    Independent Committee having the powers under this Agreement and to
    select the nominees of the Independent Committee consistent with the
    terms of this Agreement.

       (b) For so long as the Original Holders own (as reflected in the
    stock ledger of the Company on the record date for determining the
    shareholders who are entitled to vote for the election of directors
    (the "Record Date")) at least 50% of the Adjusted Number of Shares
    Purchased (as defined in Section 2.1.2(f)), the size of the Company
    Board shall be either 9 or 11 and if the size of the Company Board is
    eleven, the Majority Holders shall be entitled to elect and designate
    six of the directors to the Company Board; and if the size of the
    Company Board is nine, the Majority Holders shall be entitled to elect
    and designate five of the directors of the Company Board, and in both
    cases, the remainder of the members of the Company Board shall be
    nominated by the Independent Committee; provided, however, that so long
    as Charter URS LLC and its permitted transferees ("Charterhouse") are
    entitled to nominate members of the Company Board pursuant to the
    Investors

                                      B-2
<PAGE>

    Agreement, dated April 14, 2000, as amended, between Charterhouse and
    the Company (the "Charterhouse Investors Agreement"), the Charterhouse
    Nominees (as defined in the Charterhouse Investors Agreement) shall be
    included among the nominees of such Independent Committee.

       (c) If the Original Holders ever own (as reflected in the stock
    ledger of the Company on the relevant Record Date) less than 50% of the
    Adjusted Number of Shares Purchased, for so long as the Original
    Holders own at least 25% of the Adjusted Number of Shares Purchased,
    and regardless of whether the Original Holders subsequently regain
    ownership of 50% or more of the Adjusted Number of Shares Purchased,
    then the size of the Company Board shall be either nine or eleven, and
    the Majority Holders shall be entitled to elect and designate three
    directors to the Company Board (regardless of whether the size of the
    Company Board is nine or eleven).

       (d) If the Original Holders ever own (as reflected in the stock
    ledger of the Company on the relevant Record Date) less than 25% of the
    Adjusted Number of Shares Purchased, for so long as the Original
    Holders own at least 10% of the Adjusted Number of Shares Purchased,
    and regardless of whether the Original Holders subsequently regain
    ownership of 25% or more of the Adjusted Number of Shares Purchased,
    then the total number of directors shall be designated in accordance
    with the Company's Bylaws, and the Majority Holders shall be entitled
    to elect and designate one director to the Company Board (regardless of
    whether the size of the Company Board is nine or eleven).

       (e) If the Original Holders shall ever fail to own (as reflected in
    the stock ledger of the Company on the relevant Record Date) at least
    10% of the Adjusted Number of Shares Purchased, and regardless of
    whether the Original Holders subsequently regain ownership of 10% or
    more of the Adjusted Number of Shares Purchased, then the total number
    of directors shall be designated in accordance with the Company's
    Bylaws and the holders of the Series A Preferred Stock shall no longer
    be entitled, as a class, to elect any particular number of directors to
    the Company Board.

       (f) The "Adjusted Number of Shares Purchased" means the Number of
    Convertible Equivalent Shares (as defined in the Certificate of
    Designations) purchased by the Original Holders, as increased, from
    time to time, by the number of shares of capital stock of the Company
    (as converted into Common Stock, if applicable) that the Original
    Holders purchase directly from the Company after the date hereof and as
    equitably adjusted, from time to time, in connection with any event
    requiring adjustment under Section 5(f) of the Certificate of
    Designations, such adjustment to be made in a manner consistent with
    such adjustment of the Conversion Price under Section 5(f) of the
    Certificate of Designations.

     2.1.3 If at any time more Investor Nominees are serving on the Company
  Board than are entitled to serve on the Company Board pursuant to this
  Section 2.1, the holders of the Series A Preferred Stock shall cause the
  requisite number of Investor Nominees to immediately resign (the person to
  resign to be designated by the Majority Holders) from the Company Board by
  giving written notice to the Company so that the correct number of Investor
  Nominees are serving on the Company Board. Notwithstanding anything herein
  to the contrary, in the event that written resignations of the requisite
  number of Investor Nominees are not received by the Company within one
  business day after the event that causes such Investor Nominees to no
  longer be entitled to serve on the Company Board pursuant to this Section
  2.1, the Independent Committee shall be entitled (without the consent of
  the Original Holders or the Investor Nominees) to take all action permitted
  under the Company's Certificate of Incorporation and Bylaws and the
  Delaware General Corporation Law to remove such Investor Nominees from the
  Company Board.

     2.1.4 At any time during which the holders of the Series A Preferred
  Stock are entitled to designate persons for election to the Company Board,
  neither the Company nor the Original Holders shall take any action to
  change the size of the Company Board without the approval of a majority of
  the Investor Nominees and the approval of a majority of the Independent
  Members. Notwithstanding anything herein or in the Purchase Agreement to
  the contrary, at any time during which the Original Holders do not own
  shares of the Series A Preferred Stock that represent at least 25% of the
  Adjusted Number of Shares Purchased (and regardless of whether the Original
  Holders subsequently regain ownership of 25% or more

                                      B-3
<PAGE>

  of the Adjusted Number of Shares Purchased), the Company Board may be
  reduced or increased at the option of the Company without the consent of
  holders of the Series A Preferred Stock or the Investor Nominees.

   2.2 Removal and Replacement of Directors.

     2.2.1 Removal of Investor Nominees. If at any time the Majority Holders
  notify the Company Board of their wish to remove any Investor Nominee from
  the Company Board, the Company Board shall vote so as to remove such
  Investor Nominee provided that such Investor Nominee can be removed in
  accordance with the Company's Bylaws and the Delaware General Corporation
  Law. Except as otherwise provided in Sections 2.1.3 above, removal of an
  Investor Nominee by the Company Board requires the prior written consent of
  the Majority Holders unless such removal is based upon the gross negligence
  or willful misconduct of the Investor Nominee.

     2.2.2 Replacement of Directors. If at any time after the Closing Date, a
  vacancy is created on the Company Board by reason of the incapacity, death,
  removal or resignation of, or the expiration of the term of, any Investor
  Nominee, then the Majority Holders shall designate an individual to fill
  such vacancy provided that the Original Holders continue to have the right
  to designate a person for such position pursuant to Section 2.1 above. If
  at any time after the Closing Date, a vacancy is created on the Company
  Board by reason of the incapacity, death, removal or resignation of, or the
  expiration of the term of, any Independent Member, then the Independent
  Committee shall have the right to nominate an individual to fill such
  vacancy.

     2.2.3 Stockholder Meetings. At each meeting of Stockholders of the
  Company at which directors are elected, the nominees for directors proposed
  by the Company Board shall include the Investor Nominees and the nominees
  of the Independent Committee required pursuant to this Agreement.

   2.3 Board Members.

     2.3.1 All members of the Company Board shall receive notice of each
  meeting of the Company Board at the same time and in the same manner.

     2.3.2 All Investor Nominees shall be entitled to the same
  indemnification rights as are accorded Independent Members. The Company
  shall at all times maintain a directors' and officers' insurance policy
  covering all the members of the Company Board.

   3. Restriction on Transfer.

   3.1 (a) The Original Holders shall not Transfer any shares of Series A
Preferred Stock to any Person (other than a Permitted Transferee) unless the
Independent Committee approves such Transfer and any proposed transferee
(including the Permitted Transferees) agrees in writing to be bound by the
provisions of this Agreement; provided, that the Original Holders may, subject
to prior compliance with Section 3.1(b), sell all, or any part of, the Series A
Preferred Shares at any time when the product of the Current Market Price (as
defined in the Certificate of Designations) times ten is less than the Series A
Preferred Base Liquidation Amount (as defined in the Certificate of
Designations but adjusted in accordance with Section 5(f)(i) of the Certificate
of Designations). Any transferee of shares of Series A Preferred Stock under
this Section 3.1 shall stand in the shoes of the Original Holders for all
purposes of this Agreement and shall be bound by all of the obligations and
restrictions and entitled to all of the rights set forth herein as if such
transferee were the initial signatory to this Agreement.

   (b) Right to Redeem. Prior to any Transfer of any shares of Series A
Preferred Stock pursuant to Section 3.1(a), the Original Holders shall offer
the Company in writing (the "First Refusal Offer") the right to purchase the
shares of Series A Preferred Stock proposed to be Transferred (the "Transfer
Shares"), on the same terms other than price which shall be at the Series A
Preferred Liquidation Preference Amount (as defined in the Certificate of
Designations) as the Transfer Shares. The Company shall have the right to
accept the offer for all (but not less than all) Transfer Shares by written
notice to the Original Holders within 5 days of receipt by the Company of the
First Refusal Offer.

                                      B-4
<PAGE>

   3.2 The Original Holders shall not Transfer any Converted Shares to any
Person without the prior written approval of the Independent Committee, except:

     (a) The Original Holders may transfer Converted Shares to Permitted
  Transferees who agree in writing to be bound by the provisions of this
  Agreement;

     (b) The Original Holders may sell Converted Shares on any national
  securities exchange or on any other market in which such shares are
  eligible for trading at the time of such proposed transfer;

     (c) The Original Holders may sell Converted Shares in a private
  transaction to any Person who would not own immediately following such
  purchase more than 15% of the then outstanding Common Stock (on a fully
  diluted basis); and

     (d) The Original Holders may sell Converted Shares either (i) in a
  private transaction or in any merger, consolidation or similar business
  combination in which all stockholders of the Company are offered the right
  to participate on identical terms and conditions in proportion, to their
  ownership interests; provided, that a transaction shall not be deemed to
  fail to satisfy the requirements of this clause (i) of this paragraph (d)
  if any or all of the stockholders of the Company are required to retain up
  to 15% of the shares of capital stock of the Company in such transaction,
  or (ii) in any other transaction approved by the Independent Committee.

   4. Preemptive Rights. The Company shall not issue any Common Stock or any
other capital stock of the Company to any Person (the "Offered Shares") (other
than Common Stock or capital stock issued (i) pursuant to any officer or
director stock option plan or stock purchase plan approved by the Company
Board, (ii) in connection with a stock dividend or a subdivision of outstanding
shares of Common Stock into a larger number of shares of Common Stock, (iii) in
connection with an acquisition which is approved by the Company Board, (iv)
pursuant to a registration statement of the Company as declared effective by
the Securities Exchange Commission, (v) upon exercise or conversion of
presently outstanding options, warranties or securities, including, without
limitation, the Company's 8% Convertible Subordinated Debentures due 2008 and
the Series A Preferred Stock, (vi) the issuance of the Closing Shares (as such
term is defined in the Amended and Restated Purchase Agreement, dated as of
April 14, 2000, as amended, between the Company and Charter URS LLC or (vii)
pursuant to an agreement identified on Schedule 2.2 of the Company Disclosure
Schedule to the Purchase Agreement), unless the Company has offered in writing
(the "Preemptive Notice") to the Original Holders the right to purchase, at the
same price and on the same terms as the Offered Shares, a portion of the
Offered Shares equal to the product of (a) the total number of Offered Shares
and (b) a fraction, the numerator of which is the number of shares of capital
stock owned by the Original Holders and the denominator of which is the total
number of outstanding shares (on a fully diluted, as converted basis). The
Original Holders shall have the right to accept the offer for all or any
portion of its portion of the Offered Shares as calculated in accordance with
this Section 4 by written notice to the Company within 5 days of receipt by the
Original Holders of the Preemptive Notice.

   5. Miscellaneous.

   5.1 Notices. All notices or other communications required or permitted
hereunder shall be in writing and shall be delivered personally, or sent by
facsimile, certified, registered or express mail, postage prepaid. Any such
notice shall be deemed given when so delivered personally, or sent by
facsimile, certified, registered or express mail or, if mailed, five days after
the date of deposit in the United States mail, as follows:

      (a) if to the Company:

       United Road Services, Inc.
       17 Computer Drive West
       Albany, NY 12205
       Attn: Gerald R. Riordan
       Facsimile: (518) 446-0676

                                      B-5
<PAGE>

       With a copy to:

       McDermott, Will & Emery
       600 13th Street, N. W.
       Washington, D.C. 20005
       Attn: Karen A. Dewis, Esq.
       Facsimile: (202) 756-8087

      (b) If to the Original Holders:

       Blue Truck Acquisition, LLC
       c/o KPS Special Situations Fund, L.P.
       200 Park Avenue, 58th Floor
       New York, NY 10166
       Attn: Stephen Presser, Esq.
       Telecopy: (212) 867-7980

       With a copy to:

       Paul, Weiss, Rifkind, Wharton & Garrison
       1285 Avenue of the Americas
       New York, New York 10019-6064
       Attn: Carl L. Reisner
       Facsimile: (212) 757-3990

   Any party may, by notice given in accordance with this Section 5.1,
designate another address or person for receipt of notices hereunder.

   5.2 Amendment and Waiver.

   5.2.1 No failure or delay on the part of any party hereto in exercising any
right, power or remedy hereunder shall operate as a waiver thereof, nor shall
any single or partial exercise of any such right, power or remedy preclude any
other or further exercise thereof or the exercise of any other right, power or
remedy. The remedies provided for herein are cumulative and are not exclusive
of any remedies that may be available to the parties hereto at law, in equity
or otherwise.

   5.2.2 Any amendment, supplement or modification of or to any provision of
this Agreement, any waiver of any provision of this Agreement, and any consent
to any departure by any party from the terms of any provision of this
Agreement, shall be effective (i) only if it is made or given in writing and
signed by the Company and the Majority Holders and (ii) only in the specific
instance and for the specific purpose for which made or given.

   5.3 Specific Performance. The parties hereto intend that each of the parties
has the right to seek damages or specific performance in the event that any
other party hereto willfully fails to perform such party's obligations
hereunder. Therefore, if any party shall institute any action or proceeding to
enforce the provisions hereof, any party against whom such action or proceeding
is brought hereby waives any claim or defense therein that the plaintiff party
has an adequate remedy at law.

   5.4 Headings. The headings in this Agreement are for convenience of
reference only and shall not limit or otherwise affect the meaning hereof.

   5.5 Severability. If any one or more of the provisions contained herein, or
the application thereof in any circumstance, is held invalid, illegal or
unenforceable in any respect for any reason, the validity, legality and
enforceability of any such provision in every other respect and of the
remaining provisions hereof shall not be in any way impaired, unless the
provisions held invalid, illegal or unenforceable shall substantially impair
the benefits of the remaining provisions hereof.

                                      B-6
<PAGE>

   5.6 Entire Agreement. This Agreement is intended by the parties as a final
expression of their agreement and intended to be a complete and exclusive
statement of the agreement and understanding of the parties hereto in respect
of the subject matter contained herein. There are no restrictions, promises,
warranties or undertakings, other than those set forth or referred to herein.
This Agreement supersedes all prior agreements and understandings between the
parties with respect to such subject matter.

   5.7 GOVERNING LAW. THIS AGREEMENT SHALL BE GOVERNED AND CONSTRUED IN
ACCORDANCE WITH THE LAWS OF THE STATE OF DELAWARE.

   5.8 Further Assurances. Each of the parties shall, and shall cause their
respective Affiliates to, execute such instruments and take such action as may
be reasonably required or desirable to carry out the provisions hereof and the
transactions contemplated hereby.

   5.9 Successors and Assigns. This Agreement shall be binding upon and inure
to the benefit of the parties and their respective permitted successors and
assigns. This Agreement is not assignable by the Company and may be assigned by
Blue Truck to any Permitted Transferee.

   5.10 No Third Party Beneficiaries. Except for Section 2.3, this Agreement is
not intended to, and does not, create any rights or benefits of any Person
other than the parties hereto.

   5.11 Counterparts. This Agreement may be executed in one or more
counterparts, each of which shall be deemed an original, and all of which taken
together shall constitute one and the same instrument.

   5.12 Effectiveness. Notwithstanding anything to the contrary contained in
this Agreement, this Agreement shall not become effective, and the Original
Holders shall have no rights hereunder, unless and until the Closing has
occurred.

   IN WITNESS WHEREOF, the undersigned have executed, or have caused to be
executed, this Agreement on the date first written above.

                                          United Road Services, Inc.

                                          By: _________________________________
                                            Name:
                                            Title:

                                          Blue Truck Acquisition, LLC

                                          By: _________________________________
                                            Name:
                                            Title:

                                      B-7
<PAGE>

                                                                      Appendix C

                         REGISTRATION RIGHTS AGREEMENT

   This REGISTRATION RIGHTS AGREEMENT (this "Agreement") is made as of [     ],
2000 between United Road Services, Inc., a Delaware corporation (the
"Company"), Blue Truck Acquisition, LLC, a Delaware limited liability company
("Blue Truck"), and CFE, Inc., a Delaware corporation ("CFE" and together with
Blue Truck, the "Investors").

   WHEREAS, the Company and Blue Truck have entered into that certain Purchase
Agreement, dated as of April 14, 2000 (as amended, the "Blue Truck Purchase
Agreement"), pursuant to which the Company is issuing and selling $25,000,000
worth of its shares of Series A Participating Convertible Preferred Stock (the
"Series A Preferred Stock") to Blue Truck;

   WHEREAS, the Company and CFE have entered into that certain Purchase
Agreement, dated as of      , 2000 (the "CFE Purchase Agreement" and together
with the Blue Truck Purchase Agreement, the "Purchase Agreements"), pursuant to
which the Company is issuing and selling $2,000,000 worth of its shares of
Series A Preferred Stock to CFE;

   WHEREAS, the execution and delivery of this Agreement is a condition to the
closing of the Purchase Agreements.

   NOW, THEREFORE, in consideration of the mutual promises and agreements set
forth herein, the receipt and adequacy of which are hereby acknowledged, the
parties hereto agree as follows:

   1. Definitions. For purposes of this Agreement:

     (a) "Certificate of Designations" means the Certificate of Powers,
  Designations, Preferences and Rights of the Series A Preferred Stock issued
  by the Company.

     (b) "Closing" means the closing of the sale and purchase of Series A
  Preferred Stock by the Company to the Investors.

     (c) "Common Stock" means the common stock, par value $0.01 per share, of
  the Company.

     (d) "Exchange Act" means the Securities Exchange Act of 1934, as
  amended, and the rules and regulations of the SEC promulgated thereunder.

     (e) "Form S-3" means such form under the Securities Act as in effect on
  the date hereof or any similar "short form" registration statement
  subsequently adopted by the SEC which permits inclusion or incorporation of
  substantial information by reference to other documents filed by the
  Company with the SEC.

     (f) "Holder" means any Person owning or having the right to acquire
  Registrable Securities, or any assignee thereof in accordance with Section
  11 hereof.

     (g) "Initiating Holders" means the Holder(s) initiating a registration
  request under Section 2(a) hereof.

     (h) "Investor Request" means a request from (i) Blue Truck or any
  Holders that in the aggregate beneficially own at least twenty-five percent
  (25%) of the Registrable Securities outstanding as of the date of such
  request, which percentage shall be determined based on the conversion
  described in Section 5 of the Certificate of Designations, that the Company
  file a registration statement under the Securities Act with respect to the
  Registrable Securities or (ii) CFE.

     (i) "Investors' Agreement" means the Investors' Agreement entered into
  as of the date hereof between the Company and Blue Truck.


                                      C-1
<PAGE>

     (j) "majority in interest of the Initiating Holders" means Initiating
  Holders holding a majority of the Registrable Securities held by all
  Initiating Holders.

     (k) "Person" means any individual, partnership, limited liability
  company, joint venture, corporation, association, trust or any other entity
  or organization.

     (l) "Preferred Shares" means shares of Series A Preferred Stock of the
  Company owned by an Investor or any assignee thereof in accordance with
  Section 11 hereof.

     (m) "Register," "registered," and "registration" refer to a registration
  effected by preparing and filing a registration statement or similar
  document in compliance with the Securities Act, and the declaration or
  ordering of effectiveness of such registration statement or document.

     (n) "Registrable Securities" means (1) any shares of Common Stock
  directly or indirectly issuable or issued upon conversion of the Preferred
  Shares, (2) any shares of Common Stock hereafter acquired by the Investors
  (or any assignee thereof in accordance with Section 11) and (3) any shares
  of Common Stock issued to the Investors (or any assignee thereof in
  accordance with Section 11) as (or issuable upon the conversion or exercise
  of any warrant, right or other security which is issued as) a dividend or
  other distribution with respect to, or in exchange for or in replacement
  of, such Common Stock or other warrants, rights or securities; provided,
  however, that any Registrable Securities sold by an Investor in a
  transaction in which such Investor's rights under this Agreement are not
  assigned pursuant to Section 11 below shall cease to be Registrable
  Securities from and after the time of such sale.

     (o) "SEC" means the Securities and Exchange Commission.

     (p) "Securities Act" means the Securities Act of 1933, as amended, and
  the rules and regulations of the SEC promulgated thereunder.

     (q) "Violation" means any of the following statements, omissions or
  violations: (i) any untrue statement or alleged untrue statement of a
  material fact contained in a registration statement filed pursuant to this
  Agreement, including any preliminary prospectus or final prospectus
  contained therein or any amendments or supplements thereto or any documents
  filed under state securities or "blue sky" laws in connection therewith, or
  (ii) the omission or alleged omission to state therein a material fact
  required to be stated therein, or necessary to make the statements therein,
  in light of the circumstances under which such statements were made, not
  misleading.

   2. Request for Registration.

   (a) If the Company shall receive a written Investor Request, then the
Company shall, within ten (10) days of the receipt thereof, give written notice
of such request to all Holders and, subject to the limitations of Section 2(c)
below, file (as expeditiously as practicable, and in any event within sixty
(60) days after the receipt of such request) and use its best efforts to have
declared effective a registration statement under the Securities Act with
respect to all Registrable Securities which the Holders request to be
registered by the giving of notice to the Company within thirty (30) days after
the mailing of the Company's notice referred to above, each such notice to be
given in accordance with Section 18 below.

   (b) If the Initiating Holders intend to distribute the Registrable
Securities covered by their request by means of an underwriting, they shall so
advise the Company as a part of their request made pursuant to this Section 2
and the Company shall include such information in the written notice referred
to in Section 2(a); provided, however, that notwithstanding anything herein to
the contrary, in no event shall the Company be required to effect more than one
underwritten offering in any 12 month period. In the event of an underwritten
offering, the right of any Holder to include such Holder's Registrable
Securities in such registration shall be conditioned upon such Holder's
participation in such underwriting and the inclusion of such Holder's
Registrable Securities in the underwriting (unless otherwise mutually agreed by
a majority in interest of the Initiating Holders and such Holder) to the extent
provided herein. All Holders proposing to distribute their securities through
such underwriting shall (together with the Company as provided in Section 4(e))
enter into

                                      C-2
<PAGE>

an underwriting agreement in customary form with the underwriter or
underwriters so selected for such underwriting by a majority in interest of the
Initiating Holders; provided, however, that no Holder shall be required to make
any representations, warranties or indemnities except as they relate to such
Holder's ownership of shares and authority to enter into the underwriting
agreement and to such Holder's intended method of distribution, and the
liability of such Holder (whether by indemnification, contribution or
otherwise) shall be limited to an amount equal to the net proceeds from the
offering received by such Holder. Notwithstanding any other provision of this
Section 2, if the underwriter advises the Initiating Holders that marketing
factors require a limitation of the number of shares to be underwritten, then
the Initiating Holders shall so advise the Company and the Company shall so
advise all Holders of Registrable Securities which would otherwise be
underwritten pursuant hereto, and the number of shares of Registrable
Securities that may be included in the underwriting shall be allocated as
follows: (i) first, among the Holders of Registrable Securities that have
elected to participate in such underwritten offering, in proportion (as nearly
as practicable) to the amount of Registrable Securities owned by such Holders
until such Holders have included in the underwriting all shares requested by
such Holders to be included and (ii) thereafter among any other holders of
Common Stock who have exercised their piggyback registration rights, if
permitted hereunder, with respect to such registration.

   (c) The Company shall be obligated to effect only four (4) registrations
pursuant to an Investor Request under this Section 2 provided, however, that
the Company shall not be obligated to effect more than one (1) registration
pursuant to this Section 2 in any six (6) month period; provided, further, that
(x) CFE shall be entitled to demand only one (1) and Blue Truck shall be
entitled to demand only three (3) of such four (4) registrations and (y) Blue
Truck or any of its Permitted Transferees eligible to make an Investor Request
shall be entitled to make an Investor Request only with respect to at least
twenty-five percent (25%) of the Registrable Securities outstanding as of such
request. A registration which does not become and remain effective throughout
the proposed plan of distribution or six (6) months, whichever is shorter, will
not be considered one of the four (4) registrations required to be effected by
the Company according to this Section 2(c). The Company shall not be required
to pay for any expenses of any registration proceeding begun pursuant to this
Section 2 if the registration request is subsequently withdrawn at the request
of a majority of the Initiating Holders of the Registrable Securities to be
registered (in which case all Initiating Holders shall bear such expenses pro
rata based upon the number of Registrable Securities that were to be requested
in the withdrawn registration by the Initiating Holders); provided, however,
that if at the time of such withdrawal, the Initiating Holders have learned of
a material adverse change in the condition, business, or prospects of the
Company different from that known to the Initiating Holders at the time of
their request and have withdrawn the request with reasonable promptness
following disclosure by the Company of such material adverse change, then the
Initiating Holders shall not be required to pay any of such expenses and shall
retain their rights pursuant to this Section 2.

   (d) Notwithstanding the foregoing, if the Company shall furnish to the
Initiating Holders a certificate signed by the President of the Company stating
that in the good faith judgment of the Board of Directors of the Company, it
would be detrimental to the Company and its stockholders for such registration
statement to be filed and it is therefore essential to defer the filing of such
registration statement, the Company shall have the right to defer such filing
for up to sixty (60) days after receipt of the request of the Initiating
Holders; provided, however, that the Company may not utilize this right for
more than an aggregate of one hundred twenty (120) days in any twelve (12)
month period; provided, further, that if at the time of any Investor Request
for a registration pursuant to this Section 2, the Company has fixed plans
(following a resolution of the Board of Directors of the Company so
authorizing) to file within sixty (60) days after such request a registration
statement covering the sale of any of its securities in a public offering under
the Securities Act, no registration shall be required to be initiated pursuant
to this Section 2 until ninety (90) days after the effective date of such
Company registration unless the Company is no longer proceeding diligently to
effect such registration and so long as the Company shall provide the Holders
with the right to participate in such public offering pursuant to, and subject
to, Section 3.

                                      C-3
<PAGE>

   (e) Upon the request of a majority of the Initiating Holders for the
termination of a registration, the Company shall terminate such registration
and such registration shall not be considered one of the four (4) registrations
required under Section 2(c); provided, that the Initiating Holders pay the
expenses of such registration in accordance with Section 2(c) unless excused
from doing so under the proviso set forth in Section 2(c).

   3. Company Registration. If (but without any obligation to do so) the
Company proposes to register (including for this purpose a registration
effected by the Company for stockholders other than Holders of Registrable
Securities) any of its Common Stock under the Securities Act in connection with
the public offering of such Common Stock for cash (other than a registration on
Form S-8 (or similar or successor form) relating to the sale of securities to
participants in a Company stock plan or to other compensatory arrangements to
the extent includable on Form S-8 (or similar or successor form), or a
registration on Form S-4 (or similar or successor form)), the Company shall, at
such time, promptly give each Holder written notice of such registration. Upon
the written request of each Holder given within twenty (20) days after mailing
of such notice by the Company in accordance with Section 18, the Company shall,
subject to the provisions of Section 9, use its best efforts to cause to be
registered under the Securities Act all of the Registrable Securities that each
such Holder has requested to be registered. The Company shall have no
obligation under this Section 3 to make any offering of its securities, or to
complete an offering of its securities that it proposes to make.

   4. Obligations of the Company. Whenever required under this Agreement to
effect the registration of any Registrable Securities, the Company shall, as
expeditiously as reasonably possible:

     (a) Prepare and file with the SEC a registration statement with respect
  to such Registrable Securities and use its best efforts to cause such
  registration statement to become effective promptly, and, upon the request
  of the Holders of a majority of the Registrable Securities being registered
  thereunder, keep such registration statement effective for up to one
  hundred twenty (120) days or until the Holders have completed the
  distribution referred to in such registration statement, whichever occurs
  first (but in any event for at least any period required under the
  Securities Act); provided that before filing such registration statement or
  any amendments thereto, the Company will furnish to the Holders copies of
  all such registration statements or amendments thereto proposed to be
  filed.

     (b) Prepare and file with the SEC such amendments and supplements to
  such registration statement and the prospectus used in connection with such
  registration statement as may be necessary to comply with the provisions of
  the Securities Act with respect to the disposition of all securities
  covered by such registration statement.

     (c) Furnish to the Holders such number of copies of such registration
  statement and of each amendment and supplement thereto (in each case
  without exhibits unless requested by such Holders), such number of copies
  of the prospectus contained in such registration statement (including each
  preliminary prospectus and any summary prospectus) and any other prospectus
  filed under Rule 424 under the Securities Act, in conformity with the
  requirements of the Securities Act, and such other documents as any of the
  Holders may reasonably request in order to facilitate the disposition of
  Registrable Securities owned by them.

     (d) Use its best efforts to register and qualify the securities covered
  by such registration statement under such other securities or "blue sky"
  laws of such states or jurisdictions as shall be reasonably requested by
  the Holders, provided that the Company shall not be required in connection
  therewith or as a condition thereto (i) to qualify to do business in any
  state or jurisdiction where it would not otherwise be required to qualify
  but for the requirements of this clause (d), or (ii) to file a general
  consent to service of process in any such state or jurisdiction.

     (e) In the event of any underwritten public offering, enter into and
  perform its obligations under an underwriting agreement, in usual and
  customary form, with the managing underwriter of such offering.

     (f) Notify each Holder of Registrable Securities covered by such
  registration statement at any time when a prospectus relating thereto is
  required to be delivered under the Securities Act of the happening of

                                      C-4
<PAGE>

  any event as a result of which the prospectus included in such registration
  statement, as then in effect, includes an untrue statement of a material
  fact or omits to state a material fact required to be stated therein or
  necessary to make the statements therein, in light of the circumstances
  under which such statements were made, not misleading.

     (g) Notify each Holder of Registrable Securities covered by such
  registration statement and such Holder's underwriters, if any, and confirm
  such advice in writing: (i) when the registration statement has become
  effective, (ii) when any post-effective amendment to the registration
  statement becomes effective and (iii) of any request by the SEC for any
  amendment or supplement to the registration statement or prospectus or for
  additional information.

     (h) Notify each Holder of Registrable Securities if at any time the SEC
  should institute or threaten to institute any proceedings for the purpose
  of issuing, or should issue, a stop order suspending the effectiveness of
  the Registration Statement. Upon the occurrence of any of the events
  mentioned in the preceding sentence, the Company will use its best efforts
  to prevent the issuance of any such stop order or to obtain the withdrawal
  thereof as soon as possible. The Company will advise each Holder of
  Registrable Securities promptly of any order or communication of any public
  board or body addressed to the Company suspending or threatening to suspend
  the qualification of any Registrable Securities for sale in any
  jurisdiction.

     (i) (x) cause to be delivered an opinion of the counsel representing the
  Company for the purposes of such registration, in form and substance as is
  customarily given to underwriters in an underwritten public offering,
  addressed to the Holders and, if applicable, the underwriters, and (y) use
  its commercially reasonable efforts to cause to be delivered, on the date
  that the registration statement with respect to such securities becomes
  effective, a "comfort" letter dated such date, from the independent
  certified public accountants of the Company, in form and substance as is
  customarily given by independent certified public accountants to (i) the
  underwriters in an underwritten public offering, addressed to the
  underwriters, and, a reaffirmation of such letter on the date that such
  Registrable Securities are delivered to the underwriters for sale or (ii)
  in the case of an offering that is not an underwritten public offering, to
  the Holders.

     (j) As soon as practicable after the effective date of the registration
  statement, and in any event within sixteen (16) months thereafter, have
  "made generally available to its security holders" (within the meaning of
  Rule 158 under the Securities Act) an earnings statement (which need not be
  audited) covering a period of at least twelve (12) months beginning after
  the effective date of the registration statement and otherwise complying
  with Section 11(a) of the Securities Act.

     (k) List, if the Company meets the applicable listing requirements, the
  Registrable Securities subject to Section 2 on the National Market System
  of the Nasdaq Stock Market, and on each national securities exchange or
  automated quotation system upon which the shares to be registered are
  traded.

   5. Amendments, Supplements to Prospectus. Immediately upon receipt of a
notice referred to in Section 4(f) hereof, each Holder agrees to (i) cease
making sales of securities pursuant to any then effective registration
statement or any prospectus contained therein until it has received from the
Company an amendment or supplement to the registration statement or prospectus
and (ii) to promptly deliver to the Company any copies of the registration
statement or such prospectus then in its possession.

   6. Furnish Information. It shall be a condition precedent to the obligations
of the Company to take any action pursuant to this Agreement with respect to
the Registrable Securities of any selling Holder that such Holder shall furnish
to the Company such information regarding itself, the Registrable Securities
held by it, and the intended method of disposition of such securities as shall
be required to effect the registration of such Holder's Registrable Securities.

   7. Expenses of Registration. All expenses other than underwriting discounts
and commissions incurred in connection with registrations, filings or
qualifications pursuant to Sections 2 and 3, including (without limitation) all
registration, filing and qualification fees, printers' fees, fees and expenses
of counsel and

                                      C-5
<PAGE>

accountants for the Company and the reasonable fees and disbursements of one
counsel for the selling Holders, shall be borne by the Company, even if such
registrations, filings, or qualifications do not become effective, subject to
Section 2(c).

   8. Underwriting Requirements. In connection with any underwritten offering
initiated by the Company or any stockholder other than a Holder of Registrable
Securities, the Company shall not be required under Section 3 to include any
Holder's securities in such underwriting unless such Holder accepts the terms
of the underwriting as agreed upon between the Company or such stockholder and
the underwriters selected by the Company or such stockholder, and then only in
such quantity as will not, in the opinion of the underwriters, have an adverse
effect on such offering by the Company; provided, however, that no Holder
participating in such underwriting shall be required to make any
representations, warranties or indemnities except as they relate to such
Holder's ownership of shares and authority to enter into the underwriting
agreement and to such Holder's intended method of distribution, and the
liability of such Holder (whether by indemnification, contribution or
otherwise) shall be limited to an amount equal to the net proceeds from the
offering received by such Holder. If a Holder complies with the requirements
set forth in this Section 8, then such Holder shall have the right to be
included in any underwritten offering by the Company, whether initiated by the
Company or any stockholder, subject to the terms of Sections 2 and 3 and to the
limitations set forth below in this Section 8. If the total number of
securities, including Registrable Securities, requested by stockholders to be
included in such offering exceeds the largest number of securities that the
underwriters reasonably believe can be sold without having an adverse effect on
such offering, then the Company shall be required to include in the offering
only that number of such securities, including Registrable Securities, which
the underwriters believe will not have an adverse effect on such offering. The
securities of the Holders included shall be allocated (i) first, among all
Holders of Registrable Securities that have elected to participate in such
underwritten offering and other holders of Common Stock who, by agreement in
effect as of the date of the Closing, do not have their priority below that of
the Holders, in proportion (as nearly as practicable) to the amount of
Registrable Securities and Common Stock, respectively, owned by such holders
until such holders have included in the underwriting all shares requested by
such holders to be included and (ii) thereafter among any other holders of
Common Stock who have exercised their piggyback registration rights, if
permitted hereunder, with respect to such registration.

   9. Indemnification. In the event any Registrable Securities are included in
a registration statement under this Agreement:

     (a) The Company will indemnify and hold harmless each Holder, its heirs,
  personal representatives and assigns, each of such Holder's officers,
  directors, partners, employees and affiliates, any underwriter (as defined
  in the Securities Act) for such Holder and each Person, if any, who
  controls such Holder or underwriter within the meaning of the Securities
  Act or the Exchange Act against any losses, claims, damages or liabilities
  (joint or several) to which they may become subject under the Securities
  Act, the Exchange Act or other federal or state securities law, insofar as
  such losses, claims, damages or liabilities (or actions in respect thereof)
  arise out of or are based upon a Violation; and the Company will pay to
  each such indemnified party, as incurred, any legal or other expenses
  reasonably incurred by them in connection with investigating or defending
  any such loss, claim, damage, liability, or action; provided, however, that
  the indemnity agreement contained in this Section 9(a) shall not apply to
  amounts paid in settlement of any such loss, claim, damage, liability or
  action if such settlement is effected without the consent of the Company
  (which consent shall not be unreasonably withheld), nor shall the Company
  be liable in any such case to a particular indemnified party for any such
  loss, claim, damage, liability or action to the extent that it arises out
  of or is based upon a Violation which occurs in reliance upon and in
  conformity with written information furnished expressly for use in
  connection with such registration by such indemnified party.

     (b) Each selling Holder will indemnify and hold harmless the Company,
  each of its directors, each of its officers, each Person, if any, who
  controls the Company within the meaning of the Securities Act, any
  underwriter, any other Holder (and any affiliate thereof) selling
  securities in such registration statement

                                      C-6
<PAGE>

  and any controlling Person of any such underwriter or other Holder, against
  any losses, claims, damages or liabilities (joint or several) to which any
  of the foregoing Persons may become subject, under the Securities Act, the
  Exchange Act or other federal or state securities law, insofar as such
  losses, claims, damages or liabilities (or actions in respect thereto)
  arise out of or are based upon any Violation, in each case to the extent
  (and only to the extent) that such Violation occurs in reliance upon and in
  conformity with written information furnished by such Holder expressly for
  use in connection with such registration; and each such Holder will pay, as
  incurred, any legal or other expenses reasonably incurred by any Person
  intended to be indemnified pursuant to this Section 9(b), in connection
  with investigating or defending any such loss, claim, damage, liability, or
  action; provided, however, that the indemnity agreement contained in this
  Section 9(b) shall not apply to amounts paid in settlement of any such
  loss, claim, damage, liability or action if such settlement is effected
  without the consent of the Holder, which consent shall not be unreasonably
  withheld; provided, further, that in no event shall the liability of any
  Holder under this Section 9(b) or otherwise in connection with the offering
  exceed the net proceeds from the offering received by such Holder.

     (c) Promptly after receipt by an indemnified party under this Section 9
  of notice of the commencement of any action (including any governmental
  action), such indemnified party will, if a claim in respect thereof is to
  be made against any indemnifying party under this Section 9, deliver to the
  indemnifying party a written notice of the commencement thereof and the
  indemnifying party shall have the right to participate in, and, to the
  extent the indemnifying party so desires, jointly with any other
  indemnifying party similarly noticed, to assume the defense thereof with
  counsel mutually satisfactory to the parties; provided, however, that an
  indemnified party shall have the right to retain its own counsel (but no
  more than one separate counsel, plus any required local counsel) with the
  fees and expenses to be paid by the indemnifying party, if in the
  reasonable opinion of counsel to an indemnified party, representation of
  such indemnified party by the counsel retained by the indemnifying party
  would be inappropriate due to actual or potential conflicts of interests
  between, or different defenses available to, such indemnified party and any
  other party represented by such counsel in such proceeding. The failure to
  deliver written notice to the indemnifying party within a reasonable time
  of the commencement of any such action shall not relieve such indemnifying
  party of any liability to the indemnified party under this Section 9 except
  if, and only to the extent that, the indemnifying party is actually
  prejudiced thereby.

     (d) The obligations of the Company and Holders under this Section 9
  shall survive the completion of any offering of Registrable Securities in a
  registration statement under this Agreement.

     (e) Any indemnity agreements contained herein shall be in addition to
  any other rights to indemnification or contribution which any indemnified
  party may have pursuant to law or contract and shall remain operative and
  in full force and effect regardless of any investigation made or omitted by
  or on behalf of any indemnified party.

     (f) If for any reason the foregoing indemnity is unavailable, then the
  indemnifying party shall contribute to the amount paid or payable by the
  indemnified party as a result of such losses, claims, damages, liabilities
  or expenses (i) in such proportion as is appropriate to reflect the
  relative benefits received by the indemnifying party on the one hand and
  the indemnified party on the other or (ii) if the allocation provided by
  clause (i) above is not permitted by applicable law or provides a lesser
  sum to the indemnified party than the amount hereinafter calculated, then,
  in lieu of indemnifying such indemnified party, the indemnifying party
  shall contribute to the amount paid or payable by the indemnified party as
  a result of such losses, claims, damages, liabilities or expenses in such
  proportion as is appropriate to reflect not only the relative benefits
  received by the indemnifying party on the one hand and the indemnified
  party on the other but also the relative fault of the indemnifying party
  and the indemnified party as well as any other relevant equitable
  considerations. The relative fault shall be determined by reference to,
  among other things, whether the untrue or alleged untrue statement of a
  material fact or the omission or alleged omission to state a material fact
  relates to information supplied by or on behalf of the indemnifying party
  or the indemnified party and the parties' relative intent, knowledge,
  access to information and opportunity

                                      C-7
<PAGE>

  to correct or prevent such untrue statement or omission. No Person guilty
  of fraudulent misrepresentation (within the meaning of Section 11(f) of the
  Securities Act) shall be entitled to contribution from any Person who was
  not guilty of such fraudulent misrepresentation. Notwithstanding anything
  to the contrary in this Section 9, no Holder shall be required, pursuant to
  this Section 9 or otherwise in connection with the offering, to contribute
  any amount in excess of the net proceeds received by such indemnifying
  party from the sale of Common Stock in the offering to which the losses,
  claims, damages, liabilities or expenses of the indemnified party relate.

   10. Reports Under the Exchange Act. With a view to making available to the
Holders the benefits of Rule 144 under the Securities Act and any other rule or
regulation of the SEC that may at any time permit a Holder to sell securities
of the Company to the public without registration or pursuant to a registration
on Form S-3, the Company agrees to:

     (a) make and keep public information available, as those terms are
  understood and defined in Rule 144 under the Securities Act;

     (b) remain registered under the Exchange Act and file with the SEC in a
  timely manner all reports and other documents required of the Company under
  the Securities Act and the Exchange Act; and

     (c) furnish to any Holder, so long as the Holder owns any Registrable
  Securities, forthwith upon request (i) a written statement by the Company
  that it has complied with the reporting requirements of Rule 144 or that it
  qualifies as a registrant whose securities may be resold pursuant to Form
  S-3 (at any time it so qualifies), (ii) a copy of the most recent annual or
  quarterly report of the Company and such other reports and documents so
  filed by the Company, and (iii) such other information as may be reasonably
  requested in availing any Holder of any rule or regulation of the SEC which
  permits the selling of any such securities without registration or pursuant
  to such form.

   11. Assignment of Registration Rights. The rights to cause the Company to
register Registrable Securities pursuant to this Agreement may be assigned in
whole or in part to any Person acquiring Registrable Securities from a Holder
in compliance with the applicable provisions of any relevant agreement between
such Holder and the Company, including with respect to Blue Truck the
Investors' Agreement, provided that such transferee or assignee delivers to the
Company a written instrument by which such transferee or assignee agrees to be
bound by the obligations imposed on Holders under this Agreement to the same
extent as if such transferee or assignee was a party hereto.

   12. Amendment; Waiver. Any provision of this Agreement may be amended only
with the written consent of the Company and each of the Holders. The observance
of any provision of this Agreement may be waived (either generally or in a
particular instance and either retroactively or prospectively) only with the
written consent of the party to be charged. Any amendment or waiver effected in
accordance with this Section 12 shall be binding upon each Holder of
Registrable Securities at the time outstanding, each future Holder of all such
securities, and the Company.

   13. Changes in Registrable Securities. If, and as often as, there are any
changes in the Registrable Securities by way of stock split, stock dividend,
combination or reclassification, or through merger, consolidation,
reorganization or recapitalization, or by any other means, appropriate
adjustment shall be made in the provisions of this Agreement, as may be
required, so that the rights and privileges granted hereby shall continue with
respect to the Registrable Securities as so changed. Without limiting the
generality of the foregoing, the Company will require any successor by merger
or consolidation to assume and agree to be bound by the terms of this
Agreement, as a condition to any such merger or consolidation.

   14. No Inconsistent Agreements. The Company represents and warrants that it
has not granted to any Person the right to request or require the Company to
register any securities issued by the Company, other than the rights granted to
the Holders herein, the rights granted pursuant to the Amended and Restated
Registration Rights Agreement dated April 14, 2000 between the Company and
Charter URS LLC (the "Charter

                                      C-8
<PAGE>

Agreement") and the rights disclosed in public filings or on Schedule 2.20(b)
of the Purchase Agreements, which rights are not greater than the rights
granted to the Holders herein. The Company shall not enter into any agreement
with respect to its securities that is inconsistent with the rights granted to
the Holders in this Agreement or grant any additional registration rights to
any Person or with respect to any securities which are not Registrable
Securities which are prior in right to, equal in right to or inconsistent with
the rights granted in this Agreement, and any such attempted agreements or
grants shall be null and void and of no effect. Notwithstanding the foregoing,
this paragraph 14 shall in no way diminish, alter or otherwise modify the
rights granted to Charter URS LLC pursuant to the Charter Agreement.

   15. Entire Agreement. This Agreement constitutes the full and entire
understanding and agreement among the parties with regard to the subject matter
hereof. Nothing in this Agreement, express or implied, is intended to confer
upon any Person, other than the parties hereto and their respective successors
and assigns, any rights, remedies, obligations, or liabilities under or by
reason of this Agreement, except as expressly provided herein.

   16. Governing Law. This Agreement shall be governed in all respects by the
laws of the State of New York as such laws are applied to agreements between
New York residents entered into and to be performed entirely within New York.

   17. Successors and Assigns. The provisions hereof shall inure to the benefit
of, and be binding upon, the successors, permitted assigns (as provided in
Section 11), heirs, executors and administrators of the parties hereto.

   18. Notices. Unless otherwise provided, any notice required or permitted
under this Agreement shall be given in writing and shall be deemed effectively
given upon receipt by the party to be notified (including by telecopier,
receipt confirmed) or three (3) days after deposit with the United States Post
Office, by registered or certified mail, postage prepaid and addressed to the
party to be notified (a) if to a party other than the Company, at such party's
address set forth at the end of this Agreement or at such other address as such
party shall have furnished to the Company in writing, or (b) if to the Company,
at its address set forth at the end of this Agreement, or at such other address
as the Company shall have furnished to the parties in writing.

   19. Effectiveness. Notwithstanding anything to the contrary contained in
this Agreement, this Agreement shall not become effective, and the Investors
shall have no rights hereunder, unless and until the Closing has occurred.

   20. Severability. Any invalidity, illegality or limitation on the
enforceability of this Agreement or any part hereof, by any party whether
arising by reason of the law of the respective party's domicile or otherwise,
shall in no way affect or impair the validity, legality or enforceability of
this Agreement with respect to other parties. If any provision of this
Agreement shall be judicially determined to be invalid, illegal or
unenforceable, the validity, legality and enforceability of the remaining
provisions shall not in any way be affected or impaired thereby.

   21. Titles and Sub-titles. The titles and sub-titles of the Sections of this
Agreement are for convenience of reference only and are not to be considered in
construing this Agreement.

   22. Delays or Omissions; Remedies Cumulative. It is agreed that no delay or
omission to exercise any right, power or remedy accruing to the parties, upon
any breach or default of another party under this Agreement, shall impair any
such right, power or remedy, nor shall it be construed to be a waiver of any
such breach or default, or any acquiescence therein, or of any similar breach
or default thereafter occurring; nor shall any waiver of any single breach or
default be deemed a waiver of any other breach or default theretofore or
thereafter occurring. It is further agreed that any waiver, permit, consent or
approval of any kind or character by a party of any breach or default under
this Agreement, or any waiver by a party of any provisions or conditions of
this Agreement must be in writing and shall be effective only to the extent
specifically set forth in

                                      C-9
<PAGE>

writing and that all remedies, either under this Agreement, or by law or
otherwise afforded to a party, shall be cumulative and not alternative.

   23. Counterparts. This Agreement may be executed in any number of
counterparts, each of which shall be deemed an original, but all of which
together shall constitute one instrument.

                                      C-10
<PAGE>

   IN WITNESS WHEREOF, the parties have executed this Registration Rights
Agreement as of the date first above written.

                                          UNITED ROAD SERVICES, INC.


                                          By___________________________________:
                                            Name:
                                            Title:

Address:

17 Computer Drive West
Albany, NY 12205
Attn: Chief Executive Officer
Telecopy: (518) 446-0580

                                          BLUE TRUCK ACQUISITION, LLC


                                          By:__________________________________
                                            Name:
                                            Title:

Address:

200 Park Avenue, 58th Floor
New York, NY 10166
Attn: Stephen Presser
Telecopy: (212) 867-7980

                                          CFE, INC.


                                          By:__________________________________
                                            Name:
                                            Title:

Address:

800 Connecticut Avenue, Two North
Norwalk, CT 06854
Attention: Martin S. Greenberg
Telecopy: (203) 852-3660

with copies to:

Winston & Strawn
200 Park Avenue
New York, NY 10166
Attention: William D. Brewer
Telecopy: (212) 294-4700

CFE, Inc.
800 Connecticut Avenue, Two North
Norwalk, CT 06854
Attention: Jill A.G. Zellner
Telecopy: (203) 852-3670

                                      C-11
<PAGE>

                                                                      Appendix D

                           UNITED ROAD SERVICES, INC.

                8% Convertible Subordinated Debentures due 2008

                               ----------------

                    Amended and Restated Purchase Agreement

                               ----------------

                              Dated April 14, 2000
<PAGE>

                               TABLE OF CONTENTS

<TABLE>
<CAPTION>
                                                                        Page No.
                                                                        --------
 <C> <S>                                                                <C>
  1. AUTHORIZATION OF DEBENTURES......................................     D-1

  2. ISSUANCE OF DEBENTURES...........................................     D-1

  3. INTENTIONALLY OMITTED............................................     D-1

  4. CLOSING..........................................................     D-1
     4.1. CLOSING.....................................................     D-1
     4.2. INTENTIONALLY OMITTED.......................................     D-2

  5. CONDITIONS TO THE CLOSING........................................     D-2
     5.1. CONDITIONS TO CLOSING.......................................     D-2
     5.2. INTENTIONALLY OMITTED.......................................     D-4

  6. REPRESENTATIONS AND WARRANTIES OF THE COMPANY....................     D-4
     6.1. ORGANIZATION; POWER AND AUTHORITY...........................     D-4
     6.2. AUTHORIZATION, ETC..........................................     D-4
     6.3. CAPITALIZATION..............................................     D-4
     6.4. ORGANIZATION AND OWNERSHIP OF SHARES OF SUBSIDIARIES........     D-5
     6.5. FILED DOCUMENTS AND FINANCIAL STATEMENTS....................     D-5
     6.6. COMPLIANCE WITH LAW, ETC. ..................................     D-5
     6.7. GOVERNMENTAL AUTHORIZATIONS, ETC. ..........................     D-5
     6.8. INTENTIONALLY OMITTED.......................................     D-6
     6.9. INTENTIONALLY OMITTED.......................................     D-6
     6.10. INTENTIONALLY OMITTED......................................     D-6
     6.11. INTENTIONALLY OMITTED......................................     D-6
     6.12. INTENTIONALLY OMITTED......................................     D-6
     6.13. ABSENCE OF UNDISCLOSED LIABILITIES.........................     D-6
     6.14. INTENTIONALLY OMITTED......................................     D-6
     6.15. INTENTIONALLY OMITTED......................................     D-6
     6.16. INTENTIONALLY OMITTED......................................     D-6
     6.17. INTENTIONALLY OMITTED......................................     D-6
     6.18. INTENTIONALLY OMITTED......................................     D-6
     6.19. STATUS UNDER CERTAIN STATUTES..............................     D-6
     6.20. FOREIGN CORRUPT PRACTICES ACT; NO UNLAWFUL PAYMENTS........     D-6
     6.21. INTENTIONALLY OMITTED......................................     D-6
     6.22. INTENTIONALLY OMITTED......................................     D-7
     6.23. NO BROKERS OR FINDERS......................................     D-7
     6.24. INTERESTS OF KPS RELATED PERSONS...........................     D-7

  7. REPRESENTATIONS OF CHARTERHOUSE..................................     D-7
     7.1. AUTHORIZATION, ETC..........................................     D-7
     7.2. PURCHASE FOR INVESTMENT.....................................     D-7
     7.3. OWNERSHIP OF 1998 DEBENTURES................................     D-8

  8. INFORMATION AS TO THE COMPANY....................................     D-8
     8.1. FINANCIAL AND BUSINESS INFORMATION..........................     D-8
     8.2. INSPECTION..................................................     D-9
     8.3. EFFORTS TO CLOSE BLUE TRUCK TRANSACTION.....................     D-9

  9. OPTIONAL REDEMPTION OF THE DEBENTURES............................     D-9

     9.1. OPTIONAL REDEMPTION.........................................     D-9
     9.2. ELECTION TO REDEEM; NOTICE TO HOLDERS.......................    D-10
     9.3  DEBENTURES PAYABLE ON REDEMPTION DATE.......................    D-10
</TABLE>

                                       i
<PAGE>

<TABLE>
<CAPTION>
                                                                      Page No.
                                                                      --------
 <C> <S>                                                              <C>
 10. OPTIONAL CONVERSION............................................    D-10
     10.1. INTENTIONALLY OMITTED....................................    D-10
     10.2. CONVERSION BY THE HOLDER.................................    D-10
     10.3. CONVERSION PRICE.........................................    D-11
     10.4. FRACTIONS OF SHARES......................................    D-11
     10.5. ADJUSTMENT OF CONVERSION PRICE...........................    D-12
     10.6. NOTICE OF ADJUSTMENTS OF CONVERSION PRICE................    D-15
     10.7. NOTICE OF CERTAIN CORPORATE ACTION.......................    D-15
     10.8. COMPANY TO RESERVE COMMON STOCK..........................    D-15
     10.9. INTENTIONALLY OMITTED....................................    D-16
     10.10. COVENANT AS TO COMMON STOCK.............................    D-16
     10.11. CANCELLATION OF CONVERTED DEBENTURES....................    D-16
     10.12. PROVISIONS IN CASE OF CONSOLIDATION, MERGER OR SALE OF
            ASSETS..................................................    D-16

 11. AFFIRMATIVE COVENANTS..........................................    D-16
     11.1. COMPLIANCE WITH LAW......................................    D-16
     11.2. INSURANCE................................................    D-16
     11.3. MAINTENANCE OF PROPERTIES................................    D-16
     11.4. PAYMENT OF TAXES.........................................    D-17
     11.5. CORPORATE EXISTENCE, ETC.................................    D-17
     11.6. REPURCHASE OF THE DEBENTURES AT THE OPTION OF THE HOLDER
           UPON A CHANGE OF CONTROL.................................    D-17
     11.7. DEBENTURES SUBORDINATE TO SENIOR OBLIGATIONS.............    D-18

 12. NEGATIVE COVENANTS.............................................    D-21
     12.1. MERGER, CONSOLIDATION, ETC...............................    D-21
     12.2. NO DIVIDENDS OR REDEMPTION...............................    D-22
     12.3. FORBEARANCE FROM RESTRICTIONS ON RIGHTS OF HOLDERS OF
           DEBENTURES...............................................    D-22
     12.4. RESTRICTIONS ON PARI PASSU INDEBTEDNESS AND CERTAIN
           STOCK....................................................    D-22
     12.5. RELATED PARTY TRANSACTIONS...............................    D-22
     12.6. ASSET SALES..............................................    D-23

 13. EVENTS OF DEFAULT..............................................    D-24

 14. REMEDIES ON DEFAULT, ETC. .....................................    D-25
     14.1. ACCELERATION.............................................    D-25
     14.2. OTHER REMEDIES...........................................    D-25
     14.3. RESCISSION...............................................    D-25
     14.4. NO WAIVERS OR ELECTION OF REMEDIES, EXPENSES, ETC. ......    D-26

 15. REGISTRATION; EXCHANGE; SUBSTITUTION OF DEBENTURES.............    D-26
     15.1. REGISTRATION OF DEBENTURES...............................    D-26
     15.2. TRANSFER AND EXCHANGE OF DEBENTURES......................    D-26
     15.3. REPLACEMENT OF DEBENTURES................................    D-27

 16. PAYMENTS ON DEBENTURES.........................................    D-27
     16.1. PLACE OF PAYMENT.........................................    D-27
     16.2. HOME OFFICE PAYMENT......................................    D-27
     16.3. INTEREST.................................................    D-27
</TABLE>


                                       ii
<PAGE>

<TABLE>
<CAPTION>
                                  Page No.
                                  --------
 <C>   <S>                        <C>
 17.   EXPENSES, ETC...........     D-28
       17.1. TRANSACTION
             EXPENSES..........     D-28
       17.2. SURVIVAL..........     D-28

 18.   INDEMNIFICATION.........     D-28
 18.1. INDEMNIFICATION BY THE
            COMPANY............     D-28
 18.2. TERMS AND CONDITIONS OF
            INDEMNIFICATION....     D-29

 19.   SURVIVAL OF
            REPRESENTATIONS AND
            WARRANTIES; ENTIRE
            AGREEMENT..........     D-29

 20.   AMENDMENT AND WAIVER....     D-30
       20.1. REQUIREMENTS......     D-30
       20.2. SOLICITATION OF
             HOLDERS OF
             DEBENTURES........     D-30
       20.3. BINDING EFFECT,
             ETC. .............     D-30
       20.4. DEBENTURES HELD BY
             COMPANY, ETC. ....     D-31

 21.   NOTICES.................     D-31

 22.   REPRODUCTION OF
       DOCUMENTS...............     D-32

 23.   INTENTIONALLY OMITTED...     D-32

 24.   SUBSTITUTION OF
       CHARTERHOUSE............     D-32

 25.   MISCELLANEOUS...........     D-32
       25.1. SUCCESSORS AND
             ASSIGNS...........     D-32
       25.2. PAYMENTS DUE ON
             NON-BUSINESS
             DAYS..............     D-32
       25.3. SEVERABILITY......     D-33
       25.4. CONSTRUCTION......     D-33
       25.5. COUNTERPARTS......     D-33
       25.6. GOVERNING LAW.....     D-33
       25.7 FURTHER
            ASSURANCES.........     D-33
</TABLE>

                                      iii
<PAGE>

                          EXHIBITS AND SCHEDULES INDEX

<TABLE>
 <C>               <S>
 Exhibit 1         Form of Debenture

 Exhibit 2         Lost Note Affidavits

 Exhibit 3         Form of Company Counsel Opinion

 Exhibit 4         Amendment and Restatement Agreement

 Exhibit 5         Blue Truck Certificate of Designations

 Exhibit 6         Blue Truck Investor's Agreement

 Exhibit 7         Blue Truck Purchase Agreement

 Exhibit 8         Blue Truck Registration Rights Agreement

 Exhibit 9         Charterhouse Consent

 Exhibit 10        Charterhouse Release

 Exhibit 11        Charterhouse Side Letter

 Exhibit 12        Company Release

 Exhibit 13        Termination Agreement

 Schedule A        Defined Terms

 Schedule 6.3.2(a) Other Authorized Capital

 Schedule 6.3.2(b) Number Shares of Issuable and Reserved Shares for Stock
                   Options and Warrants

 Schedule 6.3.2(c) Stock Option Plan

 Schedule 6.4.1(a) List of Subsidiaries and Jurisdiction of Organization

 Schedule 6.4.1(b) Liens on Shares

 Schedule 6.6      Compliance with Laws

 Schedule 6.13     Absence of Undisclosed Liabilities

 Schedule 6.23     Brokers and Finders Fee

 Schedule 6.24     Interest of KPS Related Persons

 Schedule 6.24.2   Blue Truck Consents

 Schedule 12.5.1   Fees on Blue Truck Documents
</TABLE>

                                       iv
<PAGE>

                           UNITED ROAD SERVICES, INC.
                               8 Automation Lane
                             Albany, New York 12205

                          8% Convertible Subordinated
                              Debentures due 2008

                                                                  April 14, 2000

Charter URS LLC
575 Madison Avenue
New York, New York

Ladies and Gentlemen:

   Reference is hereby made to that certain purchase agreement, dated as of
November 9, 1998, between United Road Services, Inc., a Delaware corporation
(the "Company"), and Charter URS LLC, a Delaware limited liability company
("Charterhouse"), relating to, among other things, the purchase of 8%
Convertible Subordinated Debentures due 2008 (the "1998 Purchase Agreement").
The Company and Charterhouse have agreed to restructure the transactions
contemplated by the 1998 Purchase Agreement, including, without limitation, the
indebtedness evidenced by the debentures issued under the 1998 Purchase
Agreement (the "1998 Debentures"), in the manner set forth below. Accordingly,
the Company and Charterhouse hereby agree as follows (the "Agreement"):

1. Authorization of Debentures

   The Company has authorized the issue of its 8% Convertible Subordinated
Debentures due 2008 (the "Debentures") on the terms and subject to the
conditions set forth in this Agreement. The Debentures shall be substantially
in the form set out in Exhibit 1 attached hereto, with such changes therefrom,
if any, as may be approved by Charterhouse, the Company and, to the extent
required in Section 20.1, Blue Truck. Certain capitalized terms used in this
Agreement are defined in Schedule A; references to a "Schedule" or an "Exhibit"
are, unless otherwise specified, to a Schedule or an Exhibit attached to this
Agreement.

2. Issuance of Debentures

   2.1. Effective as of the Closing (as defined in Section 4.1), the
indebtedness evidenced by the 1998 Debentures shall be amended and restated so
as to be the indebtedness evidenced by the Debentures. In that connection, on
the terms and subject to the conditions set forth in this Agreement, the
Company will issue to Charterhouse, and Charterhouse will acquire from the
Company, at the Closing, the Debentures in an aggregate principal amount equal
to the aggregate principal amount of the 1998 Debentures together with all
accrued interest thereon as of the Closing.

 2.2. Intentionally Omitted

3. Intentionally Omitted

4. Closing

 4.1. Closing.

   4.1.1 The issuance of the Debentures to be issued to Charterhouse under this
Agreement shall occur at the offices of Paul Weiss Rifkind & Garrison, 1285
Avenue of the Americas, New York, New York, at 9:00 a.m., Eastern Standard
Time, at a closing (the "Closing") on the date of the closing of the
transaction contemplated under the Blue Truck Documents (the "Blue Truck
Closing"), subject to the satisfaction or

                                      D-1
<PAGE>

waiver of the conditions set forth in Section 5.1 (the "Issue Date") or such
other Business Day thereafter as may be agreed upon by Charterhouse and the
Company. At the Closing, the Company will deliver to Charterhouse the
Debentures to be issued to Charterhouse at the Closing in the form of a single
Debenture (or such greater number of Debentures as Charterhouse may request)
dated the Issue Date and registered in Charterhouse's name (or in the name of
Charterhouse's nominee), against delivery by Charterhouse to the Company of (A)
either (i) all the 1998 Debentures marked "canceled" or (ii) lost note
affidavits in the form annexed hereto as Exhibit 2 with respect to the 1998
Debentures, and (B) a letter by Charterhouse acknowledging that all accrued
interest on the 1998 Debentures is no longer owing (the "Interest Letter").

   4.1.2 If (A) the Blue Truck Closing shall fail to occur on or before the
earlier to occur of tenth day after the approval of the transactions
contemplated the Blue Truck Documentation by the requisite vote of stockholders
of the Company and August 31, 2000 (the "Drop-Dead Date"), (B) at the Closing
the Company shall fail to tender the Debentures to Charterhouse as provided
above in Section 4.1.1, or (C) any of the conditions specified in Section 5.1.1
shall not have been fulfilled to Charterhouse's satisfaction on or before the
Drop-Dead Date, then Charterhouse shall, at Charterhouse's election, be
relieved of all further obligations under this Agreement, without thereby
waiving any rights Charterhouse may have by reason of such failure or such
nonfulfillment.

   4.1.3 If (A) the Blue Truck Closing shall fail to occur on or before the
Drop-Dead Date, (B) at the Closing Charterhouse shall fail to tender the 1998
Debentures or lost note affidavits and the Interest Letter to the Company as
provided above in Section 4.1.1, or (C) any of the conditions specified in
Section 5.1.2 shall not have been fulfilled to the Company's satisfaction on or
before the Drop-Dead Date, the Company shall, at the Company's election, be
relieved of all further obligations under this Agreement (other than as
provided in clause (ii) of Section 11.7.10 and Section 17.1), without thereby
waiving any rights the Company may have by reason of such failure or such
nonfulfillment.

 4.2. Intentionally Omitted

5. Conditions to The Closing

 5.1. Conditions to Closing

   5.1.1 Charterhouse's obligation to consummate the transactions contemplated
by Section 4.1 of this Agreement is subject to the fulfillment or waiver, prior
to or at the Closing, of the following conditions:

   (a) Representations and Warranties. The representations and warranties of
the Company in this Agreement and the Other Agreements which are qualified as
to materiality shall be true and correct, and all other representations and
warranties of the Company in this Agreement and the Other Agreements shall be
true and correct, in all material respects, in each case (i) when made and (ii)
at the time of the Closing (except where such representations and warranties
expressly relate to a specific date or time (other than the date hereof) which
need only be true and correct as of such date or time).

   (b) Performance; No Default. The Company shall have performed and complied
with all agreements and conditions contained in this Agreement required to be
performed or complied with by it prior to or at the Closing and, after giving
effect to the issue and sale of the Debentures, no Default or Event of Default
shall have occurred and be continuing.

   (c) Compliance Certificates.

     (i) Officer's Certificate. The Company shall have delivered to
  Charterhouse an Officer's Certificate, dated the date of the Closing,
  certifying that the conditions specified in Sections 5.1.1(a), 5.1.1(b) and
  5.1.1(h) have been fulfilled.

     (ii) Secretary's Certificate. The Company shall have delivered to
  Charterhouse a certificate of the secretary of the Company certifying as to
  the resolutions attached thereto and other corporate proceedings

                                      D-2
<PAGE>

  relating to the authorization, execution and delivery of the Debentures,
  this Agreement and the Other Agreements and the approval of the issuance of
  the Debentures pursuant to this Agreement.

   (d) Opinion of Counsel. Charterhouse shall have received an opinion, dated
the date of the Closing, from McDermott, Will & Emery ("McDermott Will"),
counsel to the Company, in the form attached hereto as Exhibit 3.

   (e) Transaction Permitted by Applicable Law, etc. On the date of the
Closing, Charterhouse's acquisition of the Debentures shall not (i) violate any
applicable law or regulation (including, without limitation, Regulation U, T,
or X of the Board of Governors of the Federal Reserve System) and (ii) subject
Charterhouse to any tax, penalty or liability under or pursuant to any change
in applicable law or regulation occurring after the date of this Agreement.

   (f) New Bank Facility. The refinancing described in Section 5.1.2(e) shall
have been consummated.

   (g) Other Agreements and Documents. All Other Agreements shall be in full
force and effect and the Company and the other parties thereto shall have
delivered to Charterhouse a true, complete and executed copy of each Other
Agreement. All documents and instruments incident to the transactions
contemplated by this Agreement and the Other Agreements shall be satisfactory
to Charterhouse and Proskauer Rose LLP ("Proskauer"), its counsel, and
Charterhouse and Proskauer shall have received all such counterpart originals
or certified or other copies of such documents as they may reasonably request.

   (h) Blue Truck Transaction. The transactions contemplated by the Blue Truck
Documentation, including, without limitation the issuance to Blue Truck of the
Blue Truck Preferred Stock in consideration of the payment of $25,000,000,
shall have been consummated in accordance with the terms and conditions of the
Blue Truck Documents as in effect on the date of this Agreement, without any
amendment, modification or supplement thereto.

   5.1.2 The Company's obligation to consummate the transactions contemplated
by Section 4.1 of this Agreement is subject to the fulfillment or waiver, prior
to or at the Closing, of the following conditions:

   (a) Representations and Warranties. The representations and warranties of
Charterhouse in this Agreement which are qualified as to materiality shall be
true and correct, and all other representations and warranties of Charterhouse
in this Agreement shall be true and correct, in all material respects, in each
case (i) when made and (ii) at the time of the Closing (except where such
representations and warranties expressly relate to a specific date or time
(other than the date hereof) which need only be true and correct as of such
date or time).

   (b) Performance. Charterhouse shall have performed and complied with all
agreements and conditions contained in this Agreement required to be performed
or complied with by it prior to or at the Closing.

   (c) Officer's Certificate. Charterhouse shall have delivered to the Company
an Officer's Certificate, dated the date of the Closing, certifying that the
conditions specified in Sections 5.1.2(a) and 5.1.2(b) have been fulfilled.

   (d) Other Documents. All documents and instruments incident to the
transactions contemplated by this Agreement shall be satisfactory to the
Company and McDermott Will, its counsel, and McDermott Will shall have received
all such counterpart originals or certified or other copies as they may
reasonably request.

   (e) New Credit Facility. The Company shall have refinanced or replaced its
credit facility under the Senior Credit Agreement (as defined in Section 11.7)
with a senior secured credit facility providing for at least $80 million in
loans (the "New Credit Facility").

   (f) Blue Truck Transaction. The transactions contemplated by the Blue Truck
Documentation, including, without limitation the issuance to Blue Truck of the
Blue Truck Preferred Stock in consideration of the payment of $25,000,000,
shall have been consummated.

                                      D-3
<PAGE>

 5.2. Intentionally Omitted

6. Representations and Warranties of the Company

   The Company represents and warrants as follows:

 6.1. Organization; Power and Authority

   The Company is a corporation duly organized, validly existing and in good
standing under the laws of the State of Delaware, and is duly qualified as a
foreign corporation and is in good standing in each jurisdiction in which such
qualification is required by law, other than those jurisdictions as to which
the failure to be so qualified or in good standing would not, individually or
in the aggregate, be expected to have a Material Adverse Effect. The Company
has the corporate power and authority (i) to own or hold under lease the
properties it purports to own or hold under lease and to transact the business
it transacts and proposes to transact except where the failure to have such
corporate power or authority would not, individually or in the aggregate, be
expected to have a Material Adverse Effect, (ii) to execute and deliver this
Agreement, the Other Agreements to which it is a party, and the Debentures and
(iii) to perform the provisions hereof and thereof.

 6.2. Authorization, etc.

   This Agreement, the Other Agreements to which the Company is a party and the
Debentures have been duly authorized by all necessary corporate action on the
part of the Company, and this Agreement constitutes, and upon execution and
delivery thereof, each Other Agreement to which the Company is a party and the
Debentures will constitute, a legal, valid and binding obligation of the
Company enforceable against the Company in accordance with its terms, except as
such enforceability may be limited by (i) applicable bankruptcy, insolvency,
reorganization, moratorium or other similar laws affecting the enforcement of
creditors' rights generally and (ii) general principles of equity (regardless
of whether such enforceability is considered in a proceeding in equity or at
law). The Common Stock issuable upon conversion of the Debentures has been duly
authorized and reserved for issuance and upon issuance of the Common Stock upon
conversion of the Debentures pursuant to Section 10 hereof such Common Stock
will be validly issued, fully paid and nonassessable.

 6.3. Capitalization

   6.3.1 As of the date hereof, the authorized capital stock of the Company
consists of (i) 35,000,000 shares of common stock, par value $.001 per share
(the "Common Stock"), of which 17,851,649 shares are issued and outstanding and
(ii) 5,000,000 shares of preferred stock, par value $.001 per share (the
"Company Preferred Stock"), of which no shares are issued and outstanding.

   6.3.2 The outstanding shares of Common Stock of the Company have been duly
authorized and are validly issued and outstanding, fully paid and
nonassessable, and subject to no preemptive rights (and were not issued in
violation of preemptive rights). As of the date hereof, except as disclosed in
the previous paragraph or as set forth in Schedule 6.3.2 (a), Schedule 6.3.2
(b) or the issuance of the Blue Truck Preferred Stock under the Blue Truck
Documentation, there are no other shares of capital stock of the Company
authorized and reserved for issuance and the Company does not have any
commitment to authorize, issue or sell any of its capital stock or securities
convertible into or exchangeable for its capital stock other than with respect
to the 1998 Debentures. The number of shares of Common Stock which are issuable
and reserved for issuance upon exercise of stock options or warrants of the
Company outstanding as of the date hereof are disclosed on Schedule 6.3.2 (b).

   The Company has no outstanding securities convertible into capital stock of
the Company except (i) for the 1998 Debentures and (ii) on the Issue Date, the
Blue Truck Preferred Stock and the Debentures shall be outstanding, (iii) for
the stock options issued under the stock options plans listed on Schedule 6.3.2
(c), which

                                      D-4
<PAGE>

lists all stock option plans of the Company, and (iv) the warrant issued to the
Bank of America and described on Schedule 6.3.2(c).

 6.4. Organization and Ownership of Shares of Subsidiaries

   6.4.1 The Company has disclosed in Schedule 6.4.1 (a) a list of all of its
Subsidiaries together with the jurisdiction of organization of each such
Subsidiary. All of the outstanding shares of capital stock or similar equity
interests of each Subsidiary of the Company have been validly issued, are fully
paid and nonassessable and are owned by the Company or another Subsidiary free
and clear of any Lien, except for Liens on certain Subsidiaries' shares as set
forth on Schedule 6.4.1 (b). The Company owns no equity interests in any other
Person other than the Subsidiaries listed on Schedule 6.4.1(a).

   6.4.2 Each Subsidiary of the Company is a corporation or other legal entity
duly organized, validly existing and in good standing under the laws of its
jurisdiction of organization, and is duly qualified as a foreign corporation or
other legal entity and is in good standing in each jurisdiction in which such
qualification is required by law, other than those jurisdictions as to which
the failure to be so qualified or in good standing would not, individually or
in the aggregate, be expected to have a Material Adverse Effect. Each such
Subsidiary has the corporate or other power and authority to own or hold under
lease the properties it purports to own or hold under lease and to transact the
business it transacts and proposes to transact except where the failure to have
such power or authority would not, individually or in the aggregate, be
expected to have a Material Adverse Effect.

 6.5. Filed Documents and Financial Statements

   Each of the documents filed by the Company with the SEC complied when filed
in all material respects with all of the requirements of the Securities Act and
the Exchange Act, as applicable, and did not contain any untrue statement of a
material fact or omit to state any material fact required to be contained
therein or necessary in order to make the statements contained therein, in
light of the circumstances under which they were made, not misleading. Any
financial statements (excluding proforma financial statements) contained in
such filings (including in each case the related schedules and notes) fairly
present in all material respects the combined financial position of the Company
and its Subsidiaries as of the respective dates and the combined results of
their operations and cash flows for the respective periods and have been
prepared in accordance with GAAP consistently applied throughout the periods
involved (subject, in the case of any interim financial statements, to normal
year-end adjustments).

 6.6. Compliance with Law, etc.

   Except as set forth on Schedule 6.6, the execution, delivery and performance
by the Company of this Agreement, the Other Agreements to which it is a party
and the Debentures will not (i) contravene, result in any breach of, or
constitute a default under, or result in the creation of any Lien in respect of
any Property of the Company or any Subsidiary under, any indenture, mortgage,
deed of trust, loan, credit agreement, corporate charter or bylaws, or any
other agreement, lease or instrument to which the Company or any Subsidiary is
bound or by which the Company or any Subsidiary or any of their respective
properties may be bound or affected, (ii) conflict with, or result in a breach
of any of the terms, conditions or provisions of any order, judgment, decree,
or ruling of any court, arbitrator or Governmental Authority applicable to the
Company or any Subsidiary or (iii) violate any provision of any statute or
other rule or regulation of any Governmental Authority applicable to the
Company or any Subsidiary, other than in the cases of clauses (i), (ii) and
(iii), which contravention, conflict or violation would reasonably be expected
to have a Material Adverse Effect.

 6.7. Governmental Authorizations, etc.

   No consent, approval or authorization of, or registration, filing or
declaration with, any Governmental Authority is required in connection with the
execution, delivery or performance by the Company of this

                                      D-5
<PAGE>

Agreement, the Other Agreements to which the Company is a party and the
Debentures, except that a filing pursuant to the HSR Act may be required in
connection with the issuance or conversion of the Debentures.

 6.8. Intentionally Omitted

 6.9. Intentionally Omitted

 6.10. Intentionally Omitted

 6.11. Intentionally Omitted

 6.12. Intentionally Omitted

 6.13. Absence of Undisclosed Liabilities

   Except as set forth in Schedule 6.13, the Company has no Material
liabilities, losses or obligations of any nature, whether absolute, accrued,
contingent or otherwise, except for (i) liabilities included or reflected in
the financial statements of the Company for the year ended December 31, 1999
and adequately reserved against therein in accordance with GAAP, (ii)
liabilities disclosed in the Schedules hereto, (iii) liabilities incurred in
the ordinary course of business subsequent to December 31, 1999, (iv)
liabilities or performance obligations arising in the ordinary course of
business (and not as a result of a breach or default by the Company) out of or
under agreements, contracts, leases, arrangements or commitments to which the
Company is a party or (v) liabilities under this Agreement.

 6.14. Intentionally Omitted

 6.15. Intentionally Omitted

 6.16. Intentionally Omitted

 6.17. Intentionally Omitted

 6.18. Intentionally Omitted

 6.19. Status Under Certain Statutes

   Neither the Company nor any Subsidiary is subject to regulation under the
Investment Company Act of 1940, as amended, the Public Utility Holding Company
Act of 1935, as amended, the Interstate Commerce Act, as amended, or the
Federal Power Act, as amended.

 6.20. Foreign Corrupt Practices Act; No Unlawful Payments

   The Company is not in violation of section 30A of the Exchange Act. No
director, officer, agent, employee, or any other Person acting on behalf the
Company has, directly or indirectly, used any corporate funds for unlawful
contributions, gifts, entertainment, or other unlawful expenses; made any
unlawful payment to government officials or employees or to political parties
or campaigns; established or maintained any unlawful fund of corporate monies
or other assets; made or received any bribe, or any unlawful rebate, payoff,
influence payment, kickback or other payment, to any governmental or non-
governmental Person, regardless of form, whether in money, property, or
services, to obtain favorable treatment in securing business or to obtain
special concessions, or to pay for favorable treatment for business or for
special concessions secured, the result of which would have a Material Adverse
Effect.

 6.21. Intentionally Omitted

                                      D-6
<PAGE>

 6.22. Intentionally Omitted

 6.23. No Brokers or Finders

   Except as set forth on Schedule 6.23, no agent, broker, finder, or
investment or commercial banker or other Person or firm engaged by or acting on
behalf of the Company or any Subsidiary in connection with the negotiation,
execution or performance of this Agreement or the transactions contemplated by
this Agreement, is or will be entitled to any brokerage or finder's or similar
fee or other commission as a result of this Agreement or such transactions.

 6.24. Interests of kps related persons

   6.24.1 Except as set forth in Schedule 6.24 and for the Blue Truck
Documentation, no KPS Related Person:

     (i) owns any interest in any Person (other than the beneficial ownership
  for investment purposes of 5% or less of any class of equity securities of
  any Person which is registered under Section 12 of the Securities Exchange
  Act of 1934) which is a competitor, supplier or customer of the Company or
  serves as an officer, director, employee or consultant for any such Person;

     (ii) owns, in whole or in part, any property, asset or right of material
  significance, used in connection with the Business;

     (iii) has an interest in any material agreement; or

     (iv) has any material contractual arrangements with the Company, whether
  written or oral.

   6.24.2 The Company has provided to Charterhouse a true and complete copy of
all Blue Truck Documentation. No party to any agreement, instrument or other
document that is part of the Blue Truck Documentation is in default under any
such document. No notice of default or dispute under any such document has been
given to any party thereto and no claim has been made thereunder. The Blue
Truck Documentation is in full force and effect and, as of the Closing, the
Company and each party to the Blue Truck Documentation shall have obtained,
with respect to such documentation, all consents to the execution, delivery and
performance of the Blue Truck Documentation that are listed on Schedule 6.24.2.

7. Representations of Charterhouse

 7.1. Authorization, etc.

   Charterhouse is a limited liability company duly organized, validly existing
and in good standing under the laws of the State of Delaware. Charterhouse
represents that this Agreement and the Other Agreements to which it is or
becomes a party, has been duly authorized by all necessary organizational
action on the part of it, and this Agreement and the Other Agreements to which
it is or becomes a party, constitutes, and upon execution and delivery by the
Company of this Agreement and the Other Agreements, will constitute, legal,
valid and binding obligations of it enforceable against it in accordance with
their terms, except as such enforceability may be limited by (i) applicable
bankruptcy, insolvency, reorganization, moratorium or other similar laws
affecting the enforcement of creditors' rights generally and (ii) general
principles of equity (regardless of whether such enforceability is considered
in a proceeding in equity or at law).

 7.2. Purchase for Investment

   Charterhouse represents that it is acquiring the Debentures and the Closing
Shares for investment purposes, for its own account or for one or more separate
accounts maintained by it and not with a view to the distribution thereof,
provided that the disposition of its property shall at all times be within its
control. Charterhouse acknowledges that the Debentures and the Closing Shares
have not been registered under the Securities Act and may be resold only if
registered pursuant to the provisions of the Securities Act or if an

                                      D-7
<PAGE>

exemption from registration is available, except under circumstances where
neither such registration nor such an exemption is required by law, and that
the Company is not required to register the Debentures. Charterhouse is an
"Accredited Investor" as defined under Rule 501 of Regulation D promulgated
under the Securities Act.

 7.3. Ownership of 1998 Debentures

   Charterhouse represents that it owns the 1998 Debentures free and clear of
any liens, claims or encumbrances and that it has not assigned any of its
right, title or interest in or to the 1998 Debentures, the 1998 Purchase
Agreement or the "Other Agreements" referred to therein to any Person.

8. Information as to the Company

 8.1. Financial and Business Information

   The Company shall deliver to each holder of a minimum of $5,000,000 in
principal amount of the Debentures:

   (a) Monthly Statements--promptly after delivery of such reports to
management:

     (i) duplicate copies of preliminary flash financial reports prepared
  monthly in the normal course of business for Company management and/or
  board of directors with respect to the Company's operations by region and
  business segment; and

     (ii) duplicate copies of operational summaries prepared monthly in the
  normal course of business for Company management and/or board of directors
  with respect to the Company's regional and geographical results of
  operations;

   (b) Quarterly Statements--within 45 days after the end of each quarterly
fiscal period in each fiscal year of the Company (other than the last
quarterly fiscal period of each such fiscal year), duplicate copies of:

     (i) a consolidated balance sheet of the Company and its Subsidiaries as
  at the end of such quarter; and

     (ii) consolidated statements of income, changes in stockholders' equity
  and cash flows of the Company and its Subsidiaries, for such quarter and
  (in the case of the second and third quarters) for the portion of the
  fiscal year ending with such quarter,

setting forth in each case in comparative form the figures for the
corresponding periods in the previous fiscal year (if applicable) all in
reasonable detail, prepared in accordance with GAAP applicable to quarterly
financial statements generally, and certified by a Senior Financial Officer as
fairly presenting, in all material respects, the financial position of the
companies being reported on and their results of operations and cash flows,
subject to changes resulting from year-end adjustments, provided that delivery
within the time period specified above of copies of the Company's Quarterly
Report on Form 10-Q prepared in compliance with the requirements therefor and
filed with the SEC shall be deemed to satisfy the requirements of this Section
8.1(b);

   (c) Annual Statements--within 90 days after the end of each fiscal year of
the Company, duplicate copies of:

     (i) a consolidated balance sheet of the Company and its Subsidiaries, as
  at the end of such year, and

     (ii) consolidated statements of income, changes in stockholders' equity
  and cash flows of the Company and its Subsidiaries, for such year,

setting forth in each case in comparative form the figures for the previous
fiscal year (if applicable) all in reasonable detail, prepared in accordance
with GAAP, and accompanied by an opinion thereon of independent certified
public accountants of recognized national standing, which opinion shall state
that such financial statements present fairly, in all material respects, the
financial position of the companies being reported upon

                                      D-8
<PAGE>

and their results of operations and cash flows in conformity with GAAP, and
that the examination of such accountants in connection with such financial
statements has been made in accordance with generally accepted auditing
standards, and that such audit provides a reasonable basis for such opinion,
provided that the Company's Annual Report on Form 10-K for such fiscal year
(together with the Company's Annual Report to stockholders, if any, prepared
pursuant to Rule 14a-3 under the Exchange Act) prepared in accordance with the
requirements therefor and filed with the SEC shall be deemed to satisfy the
requirements of this Section 8.1(c);

   (d) SEC and Other Reports--promptly upon their becoming available, one copy
of (i) each financial statement, report, notice or proxy statement sent by the
Company or any Subsidiary to public securities holders generally, and (ii) each
regular or periodic report, each registration statement that shall have become
effective (without exhibits except as expressly requested by such Holder), and
each final prospectus and all amendments thereto filed by the Company or any
Subsidiary with the SEC;

   (e) Notice of Default or Event of Default--promptly, and in any event within
five days after a Responsible Officer becoming aware of the existence of any
Default or Event of Default, a written notice specifying the nature and period
of existence thereof and what action the Company is taking or proposes to take
with respect thereto;

   (f) Intentionally Omitted;

   (g) Requested Information--with reasonable promptness, such other data and
information relating to the business, operations, affairs, financial condition,
assets or properties of the Company or any of its Subsidiaries or relating to
the ability of the Company to perform its obligations under this Agreement, the
Other Agreements to which it is a party and the Debentures as from time to time
may be reasonably requested by any such Holder of Debentures.

 8.2. Inspection

   The Company shall permit the representatives of each Holder of a minimum of
$5,000,000 in principal amount of Debentures at the expense of the Company to
visit and inspect any of the offices or properties of the Company or any
Significant Subsidiary, to examine all their respective books of account,
records, reports and other papers, to make copies and extracts therefrom, and
to discuss their respective affairs, finances and accounts with their
respective officers and independent public accountants, during normal business
hours and with prior notice; provided, however, that each Holder agrees to
conduct, and the Company shall be required to pay the Holder's expenses, only
for such visits, inspections, examinations, copies and discussions as are
reasonably necessary to keep the Holder informed of the Company's affairs,
finances and accounts.

 8.3. Efforts to Close Blue Truck Transaction

   Subject to the terms and conditions provided in the Blue Truck
Documentation, the Company shall use all reasonable efforts to take, or cause
to be taken, all action and to do, or cause to be done, all things necessary,
proper or advisable under applicable laws and regulations (i) to consummate and
make effective the transactions contemplated by the Blue Truck Documentation or
(ii) that are otherwise required under the Blue Truck Documentation. This
Agreement may be terminated by either party upon the termination of the Blue
Truck Purchase Agreement, without otherwise affecting either party's liability
for a breach of this Agreement prior to such termination.

9. Optional Redemption of the Debentures

 9.1. Optional redemption

   At any time following the Issue Date the Company may give notice (in
accordance with Section 9.2 below) to the Holders that it wishes to redeem the
outstanding Debentures in whole but not in part at a

                                      D-9
<PAGE>

redemption price equal to 100% of the principal amount of such Debentures,
together with accrued interest to the Redemption Date (as defined in Section
9.2), subject to any Holder's right to first convert the Debentures into Common
Stock pursuant to Section 10.2 hereof; provided, however, that if at any time
after the date of this Agreement the 30-day trailing average of the closing
prices of the Common Stock on the NASDAQ/NMS (or such other national market
system or exchange on which such shares are then listed, traded or quoted) has
exceeded 58.333% of the then Conversion Price (without regard to whether such
trailing average at any time thereafter is less than such percentage of the
then Conversion Price), the Company may thereafter cause a redemption under
this Section 9.1 only if the average of the closing prices of the Common Stock
on the NASDAQ/NMS (or such other national market system or exchange on which
such shares are then listed, traded or quoted) exceeds, for a period of 30
consecutive trading days, 150.0% of the then Conversion Price. If the
Conversion Price shall be adjusted under Section 10.5 during any such 30 day
measuring period, then an equitable adjustment shall be made to the trading
prices used to measure such trailing average price for the trading days
occurring prior to the effective date of such adjustment in the Conversion
Price. If within a period of one (1) year after any redemption under this
Section 9.1 there shall occur a Change of Control, then the Company shall
immediately prior to such Change of Control pay to each Holder the excess of
such Holder's pro rata share of the sum of (A) the Change of Control Purchase
Price that would have been payable if no redemption had occurred under this
Section 9.1 over the aggregate redemption price paid on account of such
redemption and (B) interest on the amount referred in the preceding clause (A)
at a rate of eight (8%) percent per annum.

 9.2. Election to Redeem; Notice to Holders

   The Company shall give each Holder of Debentures written notice of an
optional redemption pursuant to Section 9.1 hereof not less than 30 days prior
to the date fixed for such redemption (the "Redemption Date"), specifying the
Redemption Date and the redemption price. During such 30-day period and on or
prior to the Business Day preceding the Redemption Date, a Holder of Debentures
may inform the Company of its intent to exercise the Holder's right to convert
the Debentures into Common Stock. If such notice is given, the conversion of
the Debentures will be carried out in accordance with the provisions of Section
10 of this Agreement.

 9.3. Debentures Payable on Redemption Date

   Notice of redemption having been given, the Debentures shall, on the
Redemption Date, become due and payable at 100% of the principal amount of such
Debentures plus accrued interest to the Redemption Date, and from and after
such date (unless the Company shall default in the payment of such principal
and accrued interest) such Debentures shall cease to bear interest. The Company
will promptly cancel all Debentures redeemed by it and no Debentures may be
issued in substitution or exchange for any such Debenture.

10. Optional Conversion

 10.1. Intentionally Omitted

 10.2. Conversion by The Holder

   10.2.1 Subject to and upon compliance with the provisions of this Section,
at the option of the Holder thereof, any Debenture or any portion of the
principal amount thereof may be converted into fully paid and nonassessable
shares (calculated as to each conversion to the nearest 1/100th of a share) of
Common Stock, at the Conversion Price, determined as hereinafter provided, in
effect at the time of conversion. Such conversion right shall expire upon the
earlier to occur of (i) the tenth anniversary of the Issue Date or (ii) after
the indefeasible repayment in full in cash of the Debentures and the expiration
of all preference periods under U.S. bankruptcy laws or similar laws affecting
creditors rights generally without there occurring a challenge that such
repayment constituted a preference under such laws. In case the Debentures are
called for redemption by the Company pursuant to Section 9, such conversion
right in respect of the Debentures shall expire at the close

                                      D-10
<PAGE>

of business on the Business Day immediately preceding the Redemption Date,
unless (i) notice of conversion under Section 10.2.2 has been given by the
Holder prior to such time, or (ii) the Company defaults in making the payment
due upon redemption.

   10.2.2 The Holder of any Debenture wishing to exercise the conversion
privilege shall give the Company irrevocable written notice of such election at
least 5 Business Days prior to the Business Day designated in such notice as
the date of conversion (the "Conversion Date"). Such notice shall also specify
the principal amount of Debentures to be converted. The Holder of any Debenture
to be converted shall, on or before the Conversion Date, surrender such
Debenture, duly endorsed or assigned to the Company or in blank, at the
principal executive office of the Company. Except as provided in Section
10.3.2, no payment or adjustment shall be made upon any conversion on account
of any interest accrued on the Debentures surrendered for conversion or on
account of any dividends on the Common Stock issued upon conversion.

   10.2.3 In the case of any Debenture which is converted in part only, upon
such conversion the Company shall execute and deliver to the holder thereof, at
the expense of the Company, a new Debenture(s) of authorized denominations in
aggregate principal amount equal to the unconverted portion of the principal
amount of such Debenture.

 10.3. Conversion Price

   10.3.1 The per share price at which shares of Common Stock shall be
delivered upon conversion (the "Conversion Price") shall be $15.00. The
Conversion Price shall be adjusted from and after the date of this Agreement in
certain instances as provided in paragraphs 10.5.1 through 10.5.6 of Section
10.5, but, notwithstanding anything to the contrary contained in this
Agreement, shall not be adjusted in respect of (i) the issuance to Blue Truck
at the Closing of the Blue Truck Preferred Stock, (ii) the conversion of the
Blue Truck Preferred Stock, (iii) any Scheduled Blue Truck Dividends that are
paid in the form of additional Blue Truck Preferred Stock, and (iv) the
conversion of any such additional Blue Truck Preferred Stock issued to Blue
Truck as a Scheduled Blue Truck Dividend.

   10.3.2 In the case of any Debenture which is converted after any Regular
Record Date and on or prior to the next succeeding Interest Payment Date (other
than any Debenture whose maturity is prior to such Interest Payment Date),
interest that is due shall be prorated to the Conversion Date and payable on
such Conversion Date in the manner provided in the second paragraph of Section
16.3 of this Agreement to the Person in whose name that Debenture is registered
at the close of business on such Regular Record Date.

   10.3.3 Debentures shall be deemed to have been converted immediately prior
to the close of business on the Conversion Date, and at such time the rights of
the holders of such Debentures as holders shall cease, and the Person or
Persons entitled to receive the Common Stock issuable upon conversion shall be
treated for all purposes as the record holder or holders of such Common Stock
at such time. As promptly as practicable on or after the Conversion Date, the
Company shall issue and shall deliver at such office or agency a certificate or
certificates for the number of full shares of Common Stock issuable upon
conversion, together with payment in lieu of any fraction of a share, as
provided in Section 10.4.

 10.4. Fractions of Shares

   No fractional shares of Common Stock shall be issued upon conversion of
Debentures. If more than one Debenture shall be surrendered for conversion at
one time by the same holder, the number of full shares which shall be issuable
upon conversion thereof shall be computed on the basis of the aggregate
principal amount of the Debentures (or specified portions thereof) so
converted. Instead of any fractional share of Common Stock which would
otherwise be issuable upon conversion of any Debenture(s) (or specified
portions thereof), the Company shall pay a cash adjustment in respect of such
fraction in an amount equal to the same fraction of the market price per share
of Common Stock at the close of business on the Conversion Date.

                                      D-11
<PAGE>

 10.5. Adjustment of Conversion Price

   10.5.1 Special Definitions. For purposes of this Section 10.5, the following
definitions shall apply:

     (a) "Options" shall mean rights, options or warrants to subscribe for,
  purchase or otherwise acquire either Common Stock or Convertible Securities
  (as defined below).

     (b) "Convertible Securities" shall mean any evidence of Indebtedness,
  shares (other than Common Stock) or other securities convertible into or
  exchangeable for Common Stock.

     (c) "Additional Common Stock" shall mean all Common Stock issued (or,
  pursuant to Section 10.5.2, deemed to be issued) by the Company after the
  Issue Date, other than Common Stock issued or issuable:

       (i) upon conversion of the debentures;

       (ii) to officers, directors or employees of, or consultants to, the
    Company pursuant to the stock option plans approved by the Company
    Board;

       (iii) for which adjustment of the Conversion Price is made pursuant
    to Section 10.5.7;

       (iv) in an underwritten public offering registered under the
    Securities Act; and

       (v) as part of the consideration to be paid by the Company for the
    acquisition of stock or assets of another entity.

   10.5.2 In the event the Company at any time or from time to time after the
date of this Agreement shall issue any Options or Convertible Securities with
an exercise price or conversion price that is less than both (i) the Conversion
Price then in effect and (ii) 90% of the current market price (as determined as
provided in Section 10.5.10) or shall fix a record date for the determination
of holders of any class of securities then entitled to receive any such Options
or Convertible Securities, then the maximum number of shares of Common Stock
(as set forth in the instrument relating thereto without regard to any
provisions contained therein designed to protect against dilution) issuable
upon the exercise of such Options or, in the case of Convertible Securities and
Options therefor, the conversion or exchange of such Convertible Securities,
shall be deemed to be Additional Common Stock (subject to the limitations of
Section 10.5.1(c) hereof), issued as of the time of such issue or, in case such
a record date shall have been fixed, as of the close of business on such record
date, provided that in any such case in which shares of Additional Common Stock
are deemed to be issued, no further adjustments in the Conversion Price shall
be made upon the subsequent issue of Convertible Securities or Common Stock
upon the exercise of such Options or conversion or exchange of such Convertible
Securities.

   10.5.3 In case the Company shall, at any time after the date of this
Agreement, issue Additional Common Stock without consideration or for a
consideration per share less than 90% of the current market price (determined
as provided in Section 10.5.10) per share of the Common Stock on the date of
such issue or be deemed to have issued Additional Common Stock pursuant to
Section 10.5.2, then and in such event the then current Conversion Price shall
be reduced, concurrently with such issue, to a new Conversion Price (calculated
to the nearest cent) determined by multiplying the then current Conversion
Price by a fraction, the numerator of which shall be the number of shares of
Common Stock outstanding immediately prior to such issue plus the number of
shares of Common Stock which the aggregate consideration received by the
Company for the total number of shares of Additional Common Stock so issued
would purchase at the current market price; and the denominator of which shall
be the number of shares of Common Stock outstanding immediately prior to such
issue plus the number of shares of such Additional Common Stock so issued (or
deemed to have been issued); and provided further that, for the purposes of
this Section 10.5.3, all shares of Common Stock issuable upon conversion of all
outstanding Debentures immediately prior to such issue of Additional Common
Stock shall be deemed to be outstanding.

                                      D-12
<PAGE>

   10.5.4 For purposes of this Section 10.5, the consideration received by the
Company for the issue of any shares of Additional Common Stock shall be
computed as follows:

   (a) Cash and Property. Such consideration shall:

     (i) insofar as it consists of cash, be computed at the aggregate amount
  of cash received by the Company, excluding amounts paid or payable for
  accrued interest or accrued dividends;

     (ii) insofar as it consists of property other than cash, be computed at
  the fair market value thereof at the time of such issue, as determined in
  good faith by the Company Board; and

     (iii) in the event Additional Common Stock is issued together with other
  shares or securities or other assets of the Company for consideration which
  covers both, be the proportion of such consideration so received, computed
  as provided in clauses (i) and (ii) above, as determined in good faith by
  the Company Board.

   (b) Options and Convertible Securities. The consideration per share received
by the Company for shares of Additional Common Stock deemed to have been issued
pursuant to Section 10.5.2, relating to Options and Convertible Securities
shall be determined by dividing:

     (i) the total amount, if any, received or receivable by the Company as
  consideration for the issue of such Options or Convertible Securities, plus
  the minimum aggregate amount of additional consideration (as set forth in
  the instruments relating thereto, without regard to any provision contained
  therein designed to protect against dilution) payable to the Company upon
  the exercise of such Options or the conversion or exchange of such
  Convertible Securities, or in the case of Options for Convertible
  Securities, the exercise of such Options for Convertible Securities and the
  conversion or exchange of such Convertible Securities; by

     (ii) the maximum number of shares of Common Stock (as set forth in the
  instruments relating thereto, without regard to any provision contained
  therein designed to protect against dilution) issuable upon the exercise of
  such Options or conversion or exchange of such Convertible Securities.

   10.5.5 In case the Company shall, at any time after the date of this
Agreement, pay or make an extraordinary dividend or other distribution payable
in shares of Common Stock on any class of capital stock of the Company, the
Conversion Price in effect at the opening of business on the day following the
date fixed for the determination of stockholders entitled to receive such
dividend or other distribution shall be reduced (calculated to the nearest
cent) by multiplying such Conversion Price by a fraction of which the numerator
shall be the number of shares of Common Stock outstanding at the close of
business on the date fixed for such determination and the denominator shall be
the sum of such number of shares and the total number of shares constituting
such dividend or other distribution, such reduction to become effective
immediately after the opening of business on the day following the date fixed
for such determination. For the purposes of this paragraph, the number of
shares of Common Stock at any time outstanding shall not include shares held in
the treasury of the Company. The Company will not pay any dividend or make any
distribution on shares of Common Stock held in the treasury of the Company.

   10.5.6 In case the Company shall, at any time after the date of this
Agreement, issue rights or warrants to all holders of its Common Stock
entitling them to subscribe for or purchase shares of Common Stock at a price
per share less than the current market price per share (determined as provided
in Section 10.5.10) of the Common Stock on the date fixed for the determination
of stockholders entitled to receive such rights or warrants, the Conversion
Price in effect at the opening of business on the day following the date fixed
for such determination shall be reduced (calculated to the nearest cent) by
multiplying such Conversion Price by a fraction of which the numerator shall be
the number of shares of Common Stock outstanding at the close of business on
the date fixed for such determination plus the number of shares of Common Stock
which the aggregate of the offering price of the total number of shares of
Common Stock so offered for subscription or purchase would purchase at such
current market price and the denominator shall be the number of shares of
Common Stock outstanding at the close of business on the date fixed for such
determination plus the number of

                                      D-13
<PAGE>

shares of Common Stock so offered for subscription or purchase, such reduction
to become effective immediately after the opening of business on the day
following the date fixed for such determination; provided, however, that if
such rights or warrants are only exercisable upon the occurrence of certain
triggering events, then the Conversion Price will not be adjusted until such
triggering events occur. For the purposes of this Section 10.5.6, the number of
shares of Common Stock at any time outstanding shall not include shares held in
the treasury of the Company. The Company will not issue any rights or warrants
in respect of shares of Common Stock held in the treasury of the Company. If
any such rights or warrants shall expire without having been exercised, the
Conversion Price shall thereupon be readjusted to eliminate the amount of its
adjustment due to their issuance.

   10.5.7 In case outstanding shares of Common Stock shall, at any time after
the date of this Agreement, be subdivided into a greater number of shares of
Common Stock, the Conversion Price in effect at the opening of business on the
day following the day upon which such subdivision becomes effective shall be
proportionately reduced (calculated to the nearest cent), and, conversely, in
case outstanding shares of Common Stock shall each be combined (calculated to
the nearest cent) into a smaller number of shares of Common Stock, the
Conversion Price in effect at the opening of business on the day following the
day upon which such combination becomes effective shall be proportionately
increased, such reduction or increase, as the case may be, to become effective
immediately after the opening of business on the day following the day upon
which such subdivision or combination becomes effective.

   10.5.8 In case the Company shall, at any time after the date of this
Agreement, by dividend or otherwise, distribute to all holders of its Common
Stock evidences of its indebtedness or assets or shares of capital stock other
than Common Stock (excluding any dividend or distribution paid in cash out of
the retained earnings of the Company or any dividend or distribution referred
above), the Conversion Price shall be adjusted (calculated to the nearest cent)
so that the same shall equal the price determined by multiplying the Conversion
Price in effect immediately prior to the close of business on the date fixed
for the determination of stockholders entitled to receive such distribution by
a fraction of which the numerator shall be the current market price per share
(determined as provided in Section 10.5.10) of the Common Stock on the date
fixed for such determination less the then fair market value of the portion of
the assets or evidences of indebtedness so distributed applicable to one share
of Common Stock and the denominator shall be such current market price per
share of the Common Stock, such adjustment to become effective immediately
prior to the opening of business on the day following the date fixed for the
determination of stockholders entitled to receive such distribution.

   10.5.9 The reclassification of Common Stock into securities other than
Common Stock (other than any reclassification upon a consolidation or merger to
which Section 10.12 applies) shall be deemed to involve (i) a distribution of
such securities other than Common Stock to all holders of Common Stock (and the
effective date of such reclassification shall be deemed to be "the date fixed
for the determination of stockholders entitled to receive such distribution"
and "the date fixed for such determination" within the meaning of Section
10.5.8), and (ii) a subdivision or combination, as the case may be, of the
number of shares of Common Stock outstanding immediately prior to such
reclassification into the number of shares of Common Stock outstanding
immediately thereafter (and the effective date of such reclassification shall
be deemed to be "the day upon which such subdivision becomes effective" or "the
day upon which such combination becomes effective", as the case may be, and
"the day upon which such subdivision or combination becomes effective" within
the meaning of Section 10.5.7).

   10.5.10 For the purpose of any computation under paragraphs 10.5.3, 10.5.6
and 10.5.8 of this Section, the current market price per share of Common Stock
on any date shall be deemed to be the average of the daily closing prices for
the 10 consecutive Business Days before the day in question. The closing price
for each day shall be the closing price for such day reported in The Wall
Street Journal or, if not so reported, the last reported sales price regular
way or, in case no such reported sale takes place on such day, the average of
the reported closing bid and asked prices regular way, in either case on the
NASDAQ/NMS or, if the Common Stock is not listed or admitted to trading or
quoted on such National Market System, on the principal national

                                      D-14
<PAGE>

securities exchange on which the Common Stock is listed or admitted to trading
or, if not listed or admitted to trading on any national securities exchange,
the average of the closing bid and asked prices in the over-the-counter market
as furnished by any NASD member firm selected from time to time by the Company
for that purpose.

 10.6. Notice of Adjustments of Conversion Price

   Whenever the Conversion Price is adjusted as herein provided:

   10.6.1 the Company shall compute the adjusted Conversion Price in accordance
with Section 10.5 and shall prepare a certificate signed by a Senior Financial
Officer of the Company setting forth the adjusted Conversion Price and showing
in reasonable detail the facts upon which such adjustment is based, and such
certificate shall forthwith be filed at each office or agency maintained for
the purpose of conversion of the Debentures pursuant to Section 15; and

   10.6.2 a notice stating that the Conversion Price has been adjusted and
setting forth the adjusted Conversion Price shall forthwith be required, and as
soon as practicable after it is required, such notice shall be mailed by the
Company together with a copy of the certificate prepared in accordance with
Section 10.6.1 to all holders at their last addresses as they shall appear in
the Debenture Register.

 10.7. Notice of Certain Corporate Action

   In case:

   10.7.1 the Company shall authorize the granting to the holders of its Common
Stock of rights or warrants to subscribe for or purchase any shares of capital
stock of any class or of any other rights (other than in connection with the
adoption of a shareholder rights plan); or

   10.7.2 of any reclassification of the Common Stock of the Company, or of any
consolidation or merger to which the Company is a party and for which approval
of any stockholders of the Company is required (other than issuances of Common
Stock which require stockholder approval pursuant to the rules of the
NASDAQ/NMS), or of the sale or transfer of all or substantially all of the
assets of the Company; or

   10.7.3 of the voluntary or involuntary dissolution, liquidation or winding
up of the Company;

   then the Company shall cause to be filed at each office or agency maintained
for the purpose of conversion of the Debentures pursuant to Section 15, and
shall cause to be mailed to all holders at their last addresses as they shall
appear in the Debenture Register, at least 20 days (or 10 days in any case
specified in clause 10.7.1 above) prior to the applicable record or effective
date hereinafter specified, a notice describing such event in reasonable detail
and stating (x) the date on which a record is to be taken for the purpose of
such dividend, distribution, rights or warrants, or, if a record is not to be
taken, the date as of which the holders of Common Stock of record to be
entitled to such dividend, distribution, rights or warrants are to be
determined, or (y) the date on which such reclassification, consolidation,
merger, sale, transfer, dissolution, liquidation or winding up is expected to
become effective, and the date as of which it is expected that holders of
Common Stock of record shall be entitled to exchange their shares of Common
Stock for securities, cash or other property deliverable upon such
reclassification, consolidation, merger, sale, transfer, dissolution,
liquidation or winding up.

 10.8. Company to Reserve Common Stock

   The Company shall at all times reserve and keep available, free from
preemptive rights, out of its authorized but unissued Common Stock, for the
purpose of effecting the conversion of Debentures, the full number of shares of
Common Stock then issuable upon the conversion of all outstanding Debentures.


                                      D-15
<PAGE>

 10.9. Intentionally Omitted

 10.10. Covenant as to Common Stock

   The Company covenants that all shares of Common Stock which may be issued
upon conversion of Debentures will, upon issuance, be fully paid and
nonassessable and the Company will pay all taxes (including transfer and
stamp), liens and charges with respect to the issue thereof.

 10.11. Cancellation of Converted Debentures

   All Debentures delivered for conversion shall be delivered to and canceled
by the Company.

 10.12. Provisions in Case of Consolidation, Merger or Sale of Assets

   In case of any consolidation of the Company with, or merger of the Company
into, any other Person, any merger of another Person into the Company (other
than a merger which does not result in any reclassification, conversion,
exchange or cancellation of outstanding shares of Common Stock of the Company)
or any sale or transfer of all or substantially all of the assets of the
Company, the Person formed by such consolidation or resulting from such merger
or which acquires such assets, as the case may be, shall execute and deliver a
supplement to this Agreement providing that the holder of each Debenture then
outstanding shall have the right thereafter, during the period that such
Debenture shall be convertible as specified in Section 10.2, to convert such
Debenture into the kind and amount of securities, cash and other property
receivable upon such consolidation, merger, sale or transfer by a holder of the
number of shares (including fractional shares) of Common Stock of the Company
into which such Debenture might have been converted immediately prior to such
consolidation, merger, sale or transfer. Such supplement to this Agreement
shall provide for adjustments which, for events subsequent to the effective
date of the event which triggers the requirement of such supplement to this
Agreement, shall be as nearly equivalent as may be practicable to the
adjustments provided for in this Section 10. The above provisions of this
Section 10.12 shall similarly apply to successive consolidations, mergers,
sales or transfers.

11. Affirmative Covenants

   The Company covenants that so long as any of the Debentures are outstanding:

 11.1. Compliance with Law

   The Company will and will cause each of its Subsidiaries to comply with all
laws, ordinances or governmental rules or regulations to which each of them is
subject, including, without limitation, Environmental Laws, and will obtain and
maintain in effect all licenses, certificates, permits, franchises and other
governmental authorizations necessary to the ownership of their respective
properties or to the conduct of their respective businesses, in each case to
the extent necessary to ensure that non-compliance with such laws, ordinances
or governmental rules or regulations or failures to obtain or maintain in
effect such licenses, certificates, permits, franchises and other governmental
authorizations would not reasonably be expected, individually or in the
aggregate, to have a Material Adverse Effect.

 11.2. Insurance

   The Company will maintain, with reputable insurers, insurance with respect
to the properties and businesses of the Company and its Subsidiaries against
such casualties and contingencies, of such types, on such terms and in such
amounts (including deductibles, co-insurance and self-insurance, if adequate
reserves are maintained with respect thereto) as is customary in the industry.

 11.3. Maintenance of properties

   The Company will and will cause each of its Subsidiaries to maintain and
keep, or cause to be maintained and kept, their respective material properties
in good repair, working order and condition (other than ordinary

                                      D-16
<PAGE>

wear and tear), so that the business carried on in connection therewith may be
properly conducted at all times, provided that this Section shall not prevent
the Company or any Subsidiary from discontinuing the operation and the
maintenance of any of its Properties if such discontinuance is desirable in the
conduct of its business and the Company has concluded that such discontinuance
would not, individually or in the aggregate, have a Material Adverse Effect.

 11.4. Payment of Taxes

   The Company will and will cause each of its Subsidiaries to file all income
tax or similar tax returns required to be filed in any jurisdiction and to pay
and discharge all taxes shown to be due and payable on such returns and all
other taxes, assessments, governmental charges, or levies payable by any of
them, to the extent such taxes and assessments have become due and payable and
before they have become delinquent, provided that neither the Company nor any
Subsidiary need pay any such tax or assessment if (i) the amount, applicability
or validity thereof is contested by the Company or such Subsidiary on a timely
basis in good faith and in appropriate proceedings, and the Company or a
Subsidiary has established adequate reserves therefor in accordance with GAAP
on the books of the Company or such Subsidiary or (ii) the nonpayment of all
such taxes and assessments in the aggregate would not reasonably be expected to
have a Material Adverse Effect.

 11.5. Corporate Existence, etc.

   Except as provided in Section 12.1, the Company will at all times preserve
and keep in full force and effect its corporate existence. Subject to Section
12.1, the Company will at all times preserve and keep in full force and effect
the corporate existence of each of its Subsidiaries (unless merged or
consolidated into the Company or a Subsidiary) and all rights and franchises of
the Company and its Subsidiaries unless, in the good faith judgment of the
Company, the termination of or failure to preserve and keep in full force and
effect such corporate existence, right or franchise would not, individually or
in the aggregate, have a Material Adverse Effect.

 11.6. Repurchase of the Debentures at the Option of the Holder Upon a Change
 of Control

   11.6.1 Upon the occurrence of a Change of Control, the Company shall make an
offer (subject only to conditions required by applicable law, if any) to each
Holder (the "Change of Control Offer"), to repurchase for cash all or any part
of such holder's Debentures on a date (the "Change of Control Purchase Date")
that is no later than 60 Business Days after the occurrence of such Change of
Control, at the Change of Control Purchase Price specified below, plus accrued
and unpaid interest to the Change of Control Purchase Date, and each Holder
shall have the right, at such Holder's option, to tender such Holder's
Debentures to the Company on the terms set forth in the Change of Control
Offer. The Change of Control Offer shall be made within 10 Business Days
following a Change of Control, and shall remain open for 20 Business Days
following its commencement (the "Change of Control Offer Period"). Upon
expiration of the Change of Control Offer Period, the Company promptly, but, in
any event, no later than 60 Business Days from the Change of Control, shall
purchase all Debentures properly tendered in response to the Change of Control
Offer and each Holder who has given a notice pursuant to this Section 11.6.1
that such Holder desires to accept the Change of Control Offer for all or part
of such Holder's Debentures shall be obligated to tender and sell such
Debentures to the Company pursuant to such Offer.

   11.6.2 As used herein, a "Change of Control" means:

     (i) any merger or consolidation of the Company with or into any Person
  or any sale, transfer or other conveyance, whether direct or indirect, of
  all or substantially all of the assets of the Company on a consolidated
  basis, in one transaction or a series of transactions, if, immediately
  after giving effect to such transaction(s), any "person" or "group" (as
  such terms are used for purposes of Sections 13(d) and 14(d) of the
  Exchange Act, whether or not applicable), is or becomes the beneficial
  owner (as such term is used in Rule 13d-3 of the Exchange Act or any
  successor provision thereto), directly or indirectly, of more than

                                      D-17
<PAGE>

  50% of the total voting power in the aggregate normally entitled to vote in
  the election of directors, managers or trustees, as applicable, of the
  transferee(s) or surviving entity or entities; provided, however, that for
  purposes of this Section 11.6.2.(i), the sale, transfer or other conveyance
  by the Company of its towing business in and of itself shall not constitute
  "a sale, transfer or other conveyance of all or substantially all of the
  assets of the Company on a consolidated basis" if, at the time of such
  sale, transfer or other conveyance, such assets when added to all other
  assets (other than inventory sold in the ordinary course) of the Company on
  a consolidated basis sold, transferred or otherwise conveyed in the
  preceding twelve-month period constitute less than 60% of the total assets
  of the Company on a consolidated basis,

     (ii) any "person" or "group" (other than Charterhouse or any of its
  Affiliates or any group of which Charterhouse is a part) becomes the
  beneficial owner, directly or indirectly, of more than 35% of the total
  voting power in the aggregate of all classes of capital stock of the
  Company then outstanding normally entitled to vote in elections of
  directors; provided, however, that KPS and its Affiliates directly or
  indirectly becoming the beneficial owner in the aggregate of 35% of the
  voting power of the Company shall not be deemed to be a Change of Control
  unless at any time after the Closing KPS and its Affiliates shall have been
  the beneficial owner in the aggregate of less than 25% of the voting power
  of the Company.

     (iii) during any period of 12 consecutive months after the Issue Date,
  individuals, together with successors selected by such individuals, who at
  the beginning of any such 12-month period constituted the Board of
  Directors of the Company cease for any reason (other than a planned
  retirement) to constitute a majority of the Board of Directors of the
  Company then in office, as applicable; or

     (iv) an "Organic Change" or a "Liquidation Event" shall have occurred,
  as such terms are defined in the Blue Truck Certificate of Designation;
  provided, however, that the issuance of the Blue Truck Preferred Shares at
  the Closing shall not constitute a Change of Control for purposes of this
  Section 11.6.2(iv).

   For purposes of this Section 11.6.2., a percentage of "total voting power"
of the securities of the Company shall be determined without reference to any
shares issuable upon the conversion of the Debentures.

   The "Change of Control Purchase Price" means

     (i) 106.5% of the principal amount of the Debentures, if a Change of
  Control occurs on or prior to the fifth anniversary of the Issue Date.

     (ii) 103% of the principal amount of the Debentures, if a Change of
  Control occurs after the fifth anniversary of the Issue Date.

   11.6.3 On or before the Change of Control Purchase Date, the Company will
(i) accept for payment the Debentures or portions thereof properly tendered
pursuant to the Change of Control Offer, (ii) promptly pay the holders of
Debentures so accepted an amount equal to the Change of Control Purchase Price
(together with accrued and unpaid interest, if any), and (iii) authenticate and
deliver to such holders a new Debenture equal in principal amount to any
unpurchased portion of the Debenture surrendered.

 11.7. Debentures Subordinate to Senior Obligations

   The Company covenants and agrees, and each holder of a Debenture, by
acceptance thereof, likewise covenants and agrees (i) that, to the extent and
in the manner set forth in this Section 11.7, the Company's Senior Obligations
(as defined in Section 11.7.4), if any, will be senior in right of payment to
the Debentures, and (ii) that the subordination provisions set forth in this
Section 11.7 are, and are intended to be, an inducement and a consideration to
each holder of any Senior Obligation, whether such Senior Obligation was
created or acquired before or after the date of this Agreement, to acquire and
continue to hold, or to continue to hold, such Senior Obligation, and each
holder of Senior Obligations shall be deemed conclusively to have relied on
such subordination provisions in acquiring and continuing to hold, or
continuing to hold, such Senior Obligations.

                                      D-18
<PAGE>

   11.7.1 As used herein, "senior in right of payment to the Debentures" means
that:

     (i) no part of the Debt (as defined below) shall have any claim to the
  assets of the Company on a parity with or prior to the claim of the Senior
  Obligations; and

     (ii) unless and until the Senior Obligations have been paid in full,
  without the express prior written consent of all holders of such Senior
  Obligations, no Holder will take, demand (including by means of any legal
  action) or receive from the Company, and the Company will not make, give or
  permit, directly or indirectly, by set-off, redemption, purchase or in any
  other manner, any cash payment of or security for the whole or any part of
  the Debt; provided, however, that (x) so long as no default exists in the
  payment of any principal of or premium, if any, or interest on any Senior
  Obligations, the Company may make, and the Holders may receive, scheduled
  payments on account of the Debt in accordance with the terms hereof, except
  if a default in the performance or observance of any term or condition
  relating to any Senior Obligations (other than a default in the payment of
  any principal of or premium, if any, or interest on the Senior Obligations)
  has occurred and is continuing that permits the holders of the Senior
  Obligations to declare such Senior Obligations to be due and payable, any
  Designated Holder of Senior Obligations (as defined in Section 11.7.6) may
  give notice (a "Senior Blockage Notice") to the Company (provided, however,
  no more than one Senior Blockage Notice may be given during any 360
  consecutive day period) that until all Senior Obligations are paid in full,
  no scheduled payments (whether in cash or securities, but excluding
  additional Debentures) may be made by the Company on account of the Debt
  during the period ("Senior Blockage Period") commencing on the date of such
  Senior Blockage Notice and ending on the earliest of: (A) 180 days after
  the date of such Senior Blockage Notice; (B) the date such default is cured
  or waived; and (C) the date that the holders of the Senior Obligations
  shall have given notice to the Company of termination of the Senior
  Blockage Period, and except when a default in the payment of any principal
  of, premium if any, or interest on the Senior Obligations has occurred and
  is continuing or would result therefrom, (y) at any time Debentures may be
  converted in accordance with the terms hereof, and (z) upon the
  acceleration of the maturity of any Senior Obligations, the Holders may
  accelerate the scheduled maturities of the Debentures if and to the extent
  permitted hereby at such time but such acceleration shall not give (i) any
  Holder any right to take, demand (including by means of any legal action)
  or receive from the Company, or (ii) the Company the right to make, give or
  permit, directly or indirectly, by set-off, redemption, purchase or in any
  other manner, any cash payment of or security for the whole or any part of
  the Debentures unless and until the Senior Obligations have been paid in
  full.

   11.7.2 (a) Any payment or distribution by the Company to which any Holder
would be entitled except for the provisions hereof (whether in cash or
securities, but excluding additional Debentures) shall be paid or delivered by
the Holder, or any receiver, trustee in bankruptcy, liquidating trustee,
disbursing agent or other Person making such payment or distribution, to the
holders of the Senior Obligations or their representative, ratably in
accordance with the amounts thereof, to the extent necessary to pay in full all
Senior Obligations, before any payment or distribution shall be made to any
Holder.

   (b) If a distribution is made to the Holders that because of this Section
11.7 should not have been made to them, the Holders who receive such
distribution shall hold it in trust for holders of Senior Obligations and pay
it over to them as their interests may appear.

   11.7.3 The expressions "prior payment in full," "payment in full," "paid in
full" and any other similar terms or phrases when used herein with respect to
the Senior Obligations shall mean the payment in full in cash of all of the
Senior Obligations; and the expression "any cash payment of or security for the
whole or any part of the Debt" and any other similar terms or phrases when used
herein shall not be deemed to include a payment or distribution of stock or
securities of the Company provided for by a plan of reorganization or
readjustment authorized by an order or decree of a court of competent
jurisdiction in a reorganization proceeding under any applicable bankruptcy
law, or of any other corporation provided for by such plan of reorganization or
readjustment, which stock or securities are subordinated in right of payment to
all then outstanding Senior Obligations to substantially the same extent as the
Debentures are so subordinated as provided in this Section 11.7. The
consolidation of the Company with, or the merger of the Company into,

                                      D-19
<PAGE>

another Person or the liquidation or dissolution of the Company following the
conveyance or transfer of all or substantially all of its properties and assets
as an entirety to another Person upon the terms and conditions set forth in
Section 12.1 shall not be deemed a "proceeding" for the purposes of this
Section 11.7 if the Person formed by such consolidation or into which the
Company is merged or the Person which acquires by conveyance or transfer such
properties and assets as an entirety, as the case may be, shall, as a part of
such consolidation, merger, conveyance or transfer, comply with the conditions
set forth in Section 12.1.

   11.7.4 As used herein, "Senior Obligations" shall mean collectively all
obligations of the Company (i) under or in connection with the Senior Credit
Agreement (as defined below) and the other "Loan Documents" referred to in the
Senior Credit Agreement; (ii) to any Bank (as defined below) or any affiliate
of a Bank under or in connection with (x) any interest rate, currency or
commodity swap agreement, cap agreement or collar agreement or any other
agreement or arrangement designed to protect the Company against fluctuations
in interest rates, currency exchange rates or commodity prices, or (y) any
purchase card or credit card issued by such Bank or such affiliate, (iii) to
any Bank or any affiliate of any Bank under or in connection with any other
credit arrangement (including without limitation any lease by such Bank or such
affiliate, any guaranty issued by the Company in favor of such Bank or such
affiliate and any deposit account services (including in respect of any
overdraft)) if such obligation is secured by the assets of the Company; and
(iv) under or in connection with any other secured Indebtedness of the Company
having an initial principal amount in excess of $5,000,000 which by its express
terms states that it is a "Senior Obligation"; in each case (a) whether direct
or indirect, absolute or contingent, due or to become due, now existing or
hereafter incurred, and (b) whether on account of principal, premium, interest
(including, without limitation, interest accruing after the maturity date of
any Senior Obligation and interest accruing after the commencement of any
bankruptcy, insolvency, reorganization or similar proceeding relating to the
Company, whether or not a claim for post-filing or post-petition interest is
allowed in such proceeding), reimbursement obligations, fees, indemnities,
costs, expenses or otherwise. For purposes of the foregoing, "Senior Credit
Agreement" means the Amended and Restated Credit Agreement dated as of October
30, 1998 among the Company, various financial institutions and Bank of America
National Trust and Savings Association, as Agent, as amended, restated or
otherwise modified from time to time, together with any replacement or
refinancing thereof or increase in the credit available thereunder (including,
without limitation, the New Credit Facility); and "Bank" means any bank,
insurance company, mutual fund or other financial institution which from time
to time is a party to the Senior Credit Agreement.

   11.7.5 As used herein, "Debt" shall mean collectively the unpaid principal
of, premium, if any, and interest on (including, without limitation, interest
accruing after the maturity date of any Debenture and interest accruing after
the filing of any petition in bankruptcy, or the commencement of any
insolvency, reorganization or like proceeding, relating to the Company, whether
or not a claim for post-filing or post-petition interest is allowed in such
proceeding), and all other obligations in respect of, the Debentures, whether
direct or indirect, absolute or contingent, due or to become due, now existing
or hereafter incurred, in each case whether on account of principal, premium,
interest, reimbursement obligations, rights to rescission, fees, indemnities,
costs, expenses or otherwise.

   11.7.6 As used herein, "Designated Holder of Senior Obligations" means (i)
the Agent under the Senior Credit Agreement or (ii) any holder of Senior
Obligations (or representative of holders of Senior Obligations) in an initial
aggregate principal amount of $20,000,000 or more (excluding Senior Obligations
under the Senior Credit Agreement).

   11.7.7 Any Designated Holder of Senior Obligations is hereby authorized to
(i) file an appropriate claim for and on behalf of any Holder if such Holder
does not file, and there is not otherwise filed on behalf of such Holder, a
proper claim or proof of claim in the form required in any bankruptcy,
insolvency, reorganization or similar proceeding with respect to the Company at
least 30 days before the expiration of the time to file such claim or proof of
claim and (ii) file an appropriate ballot for and on behalf of any Holder if
such Holder does not file, and there is not otherwise filed on behalf of such
Holder, a proper ballot in any such proceeding in the form required at least 10
days before the expiration of the time to file such ballot.


                                      D-20
<PAGE>

   11.7.8 If any Event of Default shall occur and be continuing, the Holders
shall not, without the prior written consent of the agent under the Senior
Credit Agreement (the "Agent"), accelerate the maturity of any Debt, or
institute proceedings to enforce or collect any Debt, or commence or join with
any other creditor of the Company in commencing any bankruptcy, insolvency,
reorganization or similar proceeding against the Company, or otherwise exercise
any right or remedy in respect of the Debt, except after the first to occur of
a Standstill Termination Event or the 30th day following the giving of notice
of such Event of Default to the Agent by a Holder. For purposes of the
foregoing, a "Standstill Termination Event" will be deemed to occur upon (1)
commencement of a bankruptcy, insolvency, reorganization or similar proceeding
by or against the Company (provided that if such proceeding is instituted
against the Company, a Standstill Termination Event shall only be deemed to
occur in respect thereof if such proceeding has not been dismissed within 60
days of commencement thereof or if the Company acquiesces thereto) or (2) the
acceleration of the maturity of any Senior Obligations.

   11.7.9 (a) The Holders agree with and for the benefit of each holder of
Senior Obligations that no provision of this Section 11.7 may be amended or
otherwise modified, and no other provision of this Agreement may be amended or
otherwise modified in any manner which is adverse to the holders of the Senior
Obligations, without (in each case) the prior written consent of all Designated
Holders of Senior Obligations.

   (b) This Agreement shall be applicable both before and after the
commencement, whether voluntary or involuntary, of any insolvency or bankruptcy
proceeding relating to the Company, including under the United States
Bankruptcy Code and all references herein shall be deemed to apply to the
Company as a debtor-in-possession and to any trustee in bankruptcy for the
estate of the Company.

   (c) No right of any holder of Senior Obligations to enforce the
subordination of the Indebtedness evidenced by the Debentures shall be impaired
by any act or failure to act by the Company or by its failure to comply with
this Agreement.

   11.7.10 In the event that a Bank requires, as a condition to providing
financing to the Company that would constitute Senior Obligations, that the
Holders execute a subordination agreement with respect to such Senior
Obligations, the Holders agree to negotiate such an agreement in good faith
with such Bank; provided, however, that (i) under no circumstances shall any
Holder be required to agree to any subordination of the Debt that expands the
subordination of the Debt that is set forth in this Section 11.7 or otherwise
is more onerous to the Holder than is set forth in this Section 11.7, and (ii)
all costs and expenses incurred by any Holder (including the reasonable fees
and expenses of special counsel and other representatives engaged by such
Holder in connection with the negotiation and execution of such a subordination
agreement) shall be reimbursed by the Company on demand and shall not be
subject to or counted against the cap set forth in Section 17.1.

12.0 Negative Covenants

   The Company covenants that so long as any of the Debentures are outstanding:

 12.1. Merger, Consolidation, etc.

   The Company shall not consolidate with or merge with any other corporation
or convey, transfer or lease substantially all of its assets in a single
transaction or series of transactions to any Person unless:

   12.1.1 the successor formed by such consolidation or the survivor of such
merger or the Person that acquires by conveyance, transfer or lease
substantially all of the assets of the Company as an entirety, as the case may
be, shall be a solvent corporation organized and existing under the laws of the
United States or any State thereof (including the District of Columbia), and,
if the Company is not such corporation, such corporation shall have executed
and delivered to each holder of any Debentures its assumption of the due and
punctual performance and observance of each covenant and condition of this
Agreement, the Other Agreements and the Debentures; and

                                      D-21
<PAGE>

   12.1.2 immediately after giving effect to such transaction, no Default or
Event of Default shall have occurred and be continuing.

   No such conveyance, transfer or lease of substantially all of the assets of
the Company shall have the effect of releasing the Company or any successor
corporation that shall theretofore have become such in the manner prescribed in
this Section 12.1 from its liability under this Agreement, the Other Agreements
to which the Company is a party or the Debentures.

 12.2. No dividends or Redemption

   The Company will not, and will not permit any of its Subsidiaries, directly
or indirectly, either to (A) declare or pay any dividend or make any
distribution on account of the capital stock (including all shares, interests,
participations, rights or other equivalents of corporate stock) of the Company
or any of its Subsidiaries other than (i) dividends or distributions payable to
the Company or any of its Subsidiaries, or (ii) Scheduled Blue Truck Dividends,
or (B) redeem, repurchase or otherwise acquire or retire any outstanding shares
of capital stock of the Company or any security convertible into or
exchangeable for such capital stock. Nothing in this Section 12.2 shall
restrict the conversion of the Blue Truck Preferred Stock in accordance with
the terms of the Blue Truck Documentation in effect on the date hereof.

 12.3. Forbearance from Restrictions on Rights of Holders of Debentures

   The Company will not enter into any agreement or instrument or otherwise
agree to any covenant that would in any way limit the right of the holders of
the Debentures to convert the Debentures into Common Stock.

 12.4. Restrictions on Pari Passu Indebtedness and Certain Stock.

   12.4.1 The Company shall not create, incur, issue, assume or otherwise
become liable for any Pari Passu Indebtedness or issue any Disqualified Capital
Stock; provided, however, that nothing herein shall restrict the Company's
ability to create, incur, issue, assume or otherwise become liable for any
Senior Obligations or any other Indebtedness which by its terms is subordinated
to the Debt in the same manner and the same extent as the Debt is subordinate
to the Senior Obligations under Section 11.7.

 12.4.2 The Company shall cause its Subsidiaries not to:

     (a) issue any Disqualified Capital Stock, and

     (b) create, incur, issue, assume or otherwise become liable for any
  Indebtedness, except that the Company may permit its Subsidiaries to
  guarantee any Senior Obligations, if, prior to giving any such guarantee,
  such Subsidiary (A) executes and delivers to each Holder a guarantee, in
  form reasonably satisfactory to the Required Holders, pursuant to which it
  unconditionally guarantees the Debt and all other obligations of the
  Company under this Agreement and each Other Agreement, such guarantee to be
  subordinated substantially to the same effect as set forth in Section 11.7,
  and (B) delivers to each Holder an opinion of counsel, reasonably
  satisfactory in form to the Required Holders, to the effect that, among
  other things, such guarantee has been duly authorized, executed and
  delivered by such Subsidiary and constitutes a legal, valid and binding
  obligation of such Subsidiary, enforceable against such Subsidiary in
  accordance with its terms.

 12.5. Related Party transactions.

   12.5.1 The Company will not, and will not permit any of its Subsidiaries, to
enter into any transaction with, or create or permit to exist any relationship
or transaction with any Related Person of the type described in Section 6.24.1
of this Agreement (but without giving effect to the materiality qualification
in clauses (ii), (iii) and (iv) thereof), unless any such transaction or
relationship (i) is not Material to the Company or such

                                      D-22
<PAGE>

Subsidiary, (ii) is on terms and conditions no less favorable to the Company or
such Subsidiary than would be available to the Company or such Subsidiary, as
the case may be, in a comparable relationship or transaction in arm's length
dealing with a Person other than a Related Person, and (iii) does not involve
any KPS Related Person. Nothing in this Section 12.5.1 shall prohibit the
payment to Blue Truck of the fees described on Schedule 12.5.1 to this
Agreement pursuant to and in accordance with the Blue Truck Documentation.

   12.5.2 (a) The Company will not agree to, or otherwise permit to occur, any
amendment, supplement or other modification to any of the Blue Truck
Documentation or any waiver or other forbearance on the exercise of any of its
rights under the Blue Truck Documentation, in each case without the prior
written consent of the Required Holders, which consent may be withheld in the
sole and absolute discretion of the Holders.

   (b) Without limiting the foregoing Section 12.5.2.(a), the parties
acknowledge that the Company and Blue Truck may seek to amend the Blue Truck
Certificate of Designation in order to restructure the Blue Truck Preferred
Stock as a single class of the Company's preferred stock that would be the
economic equivalent of the Blue Truck Preferred Stock, except that dividends
would accrue and compound instead of being payable quarterly. In light of the
foregoing, the Company (i) confirms that, pursuant to Section 12.5.2.(a), it
will not agree to, or otherwise permit to occur, the amendment referred to in
the preceding sentence without the consent of Charterhouse which may be
withheld in its sole and absolute discretion, and (ii) acknowledges that
Charterhouse would not have entered into this Agreement but for the
confirmation contained in this Section 12.5.2(b).

 12.6. Asset Sales.

   12.6.1 For so long as any payment obligation under any Debenture is
outstanding, the Company shall not effect an Asset Sale unless not less than
80% of the consideration payable in respect of such Asset Sale consists of
cash, marketable securities and promissory notes. If the Company effects an
Asset Sale permitted under this Section 12.6.1, the net cash proceeds realized
from the Asset Sale (which shall include any cash proceeds realized on any
consideration received on account of the applicable Asset Sale) shall be
applied as follows:

     (a) first to permanently prepay, repay or purchase Senior Obligations to
  the extent that the Company elects to do so, second to the extent that it
  elects and is permitted under the terms of agreements evidencing its Senior
  Obligations, to either replace the assets and properties sold or disposed
  of or to be reinvested in a line of business in which the Company is
  engaged on the date of this Agreement and third to make an offer to
  purchase Debentures from the Holders at a purchase price of principal plus
  accrued but unpaid interest to the date of purchase in cash; provided,
  however, that in the event that the Debentures tendered in any such offer
  exceeds the amount of the net proceeds available for payment, the net
  proceeds shall be paid pro rata to each Holder based on the principal
  amount of Debentures tendered by each such Holder accepting such offer;

     (b) pending application of the net cash proceeds pursuant to Section
  12.6.1.(a) the net proceeds from the Asset Sale shall be applied to reduce
  revolving credit obligations under the Company's credit facilities.

   12.6.2 If net cash proceeds of an Asset Sale are to be used to make an offer
pursuant to Section 12.6.1(b), the Company shall so notify the Holders no later
than the first anniversary of the Asset Sale by written notice and shall
commence such offer not later than ten Business Days thereafter. The Offer
Notice shall contain all instructions and materials necessary to enable the
Holders to tender Debentures pursuant to the offer and other pertinent
information regarding the offer. The offer shall remain open to each Holder for
at least ten Business Days after its commencement or longer to the extent
required by law. On a date that is no later than the fifth Business Day after
the expiration of any such offer, the Company shall purchase the amount of the
Debentures to be purchased under Section 12.6.1. (the "Offer Amount") or, if
Debentures in a principal amount of less than the Offer Amount have been
tendered, all the Debentures tendered.

   12.6.3 Any net cash proceeds from an Asset Sale realized by the Company
after the first anniversary of that Asset Sale ("Deferred Cash Proceeds")
shall: (i) be applied in the manner set forth in the first two clauses

                                      D-23
<PAGE>

of Section 12.6.1(a) and (ii) thereafter be used to make an offer of the type
contemplated by the third clause of Section 12.6.1(a), except that the Company
shall not be obligated to make such an offer unless all Deferred Cash Proceeds
from the applicable Asset Sale (when added to all Deferred Proceeds from any
preceding Asset Sales after application pursuant to clause (i) of this Section
12.6.3.) exceed $1 million (such offer being a "Deferred Proceeds Offer"). The
Company shall notify the Holders of any Deferred Proceeds Offer no later than
the first anniversary of the receipt of Deferred Proceeds giving rise to the
obligation to make a Deferred Proceeds Offer and shall commence such offer not
later than ten Business Days thereafter. Any Deferred Proceeds Offer shall
otherwise be made in the manner contemplated by Section 12.6.2.

   12.6.4 Nothing in this Section 12.6 shall be deemed to affect the definition
of a Change of Control set forth below or the consequence of any such Change of
Control.

13.  Events of Default

   An "Event of Default" shall exist if any of the following conditions or
events shall occur and be continuing:

     (a) the Company defaults in the payment of any principal or premium on
  any Debenture when the same becomes due and payable; or

     (b) the Company defaults in the payment of any interest on any Debenture
  for more than ten Business Days after the same becomes due and payable; or

     (c) the Company defaults in the performance of or compliance with any
  term contained in Section 12.1; or

     (d) the Company defaults in the performance of or compliance with any
  term contained herein (other than those referred to in paragraphs (a), (b)
  and (c) of this Section 13 and such default is not remedied within 30 days
  after the earlier of (i) a Responsible Officer obtaining actual knowledge
  of such default and (ii) the Company receiving written notice of such
  default from any holder of a Debenture (any such written notice to be
  identified as a "notice of default" and to refer specifically to this
  paragraph (d) of Section 13); or

     (e) Intentionally Omitted

     (f) (i) the Company or any Significant Subsidiary is in default (as
  principal or as guarantor or other surety) in the payment of any principal
  of or premium or make-whole amount or interest on any Indebtedness that is
  outstanding in an aggregate principal amount of at least $3,000,000 beyond
  any period of grace provided with respect thereto, or (ii) the Company or
  any Significant Subsidiary is in default in the performance of or
  compliance with any term of any evidence of any Indebtedness in an
  aggregate outstanding principal amount of at least $3,000,000 or of any
  mortgage, indenture or other agreement relating thereto or any other
  condition exists, and as a consequence of such default or condition such
  Indebtedness has become, or has been declared due and payable before its
  stated maturity or before its regularly scheduled dates of payment; or

     (g) the Company or any Significant Subsidiary (i) is generally not
  paying, or admits in writing its inability to pay, its debts as they become
  due, (ii) files, or consents by answer or otherwise to the filing against
  it of, a petition for relief or reorganization or arrangement or any other
  petition in bankruptcy, for liquidation or to take advantage of any
  bankruptcy, insolvency, reorganization, moratorium or other similar law of
  any jurisdiction, (iii) makes an assignment for the benefit of its
  creditors, (iv) consents to the appointment of a custodian, receiver,
  trustee or other officer with similar powers with respect to it or with
  respect to any substantial part of its property, (v) is adjudicated as
  insolvent or to be liquidated, or (vi) takes corporate action for the
  purpose of any of the foregoing; or

     (h) a court or governmental authority of competent jurisdiction enters
  an order appointing, without consent by the Company or any of its
  Significant Subsidiaries, a custodian, receiver, trustee or other officer
  with similar powers with respect to it or with respect to any substantial
  part of its property, or constituting

                                      D-24
<PAGE>

  an order for relief or approving a petition for relief or reorganization or
  any other petition in bankruptcy or for liquidation or to take advantage of
  any bankruptcy or insolvency law of any jurisdiction, or ordering the
  dissolution, winding-up or liquidation of the Company or any of its
  Significant Subsidiaries, or any such petition shall be filed against the
  Company or any of its Significant Subsidiaries and such petition shall not
  be dismissed within 60 days; or

     (i) a final judgment or judgments for the payment of money aggregating
  in excess of $2,000,000 over applicable insurance coverage are rendered
  against one or more of the Company and its Significant Subsidiaries and
  which judgments are not, within 60 days after entry thereof, bonded,
  discharged or stayed pending appeal, or are not discharged within 60 days
  after the expiration of such stay; or

     (j) Intentionally Omitted.

14. Remedies on Default, etc.

   14.1. Acceleration. Subject to Section 11.7.

   (a) If an Event of Default with respect to the Company described in
paragraph (g) or (h) of Section 13 has occurred, all the Debentures then
outstanding shall automatically become immediately due and payable.

   (b) If any other Event of Default has occurred and is continuing, the
Required Holder(s) may at any time at its or their option, by notice or notices
to the Company, declare all the Debentures then outstanding to be immediately
due and payable.

   (c) If any Event of Default described in paragraph (a) or (b) of Section 13
has occurred and is continuing, any holder or holders of Debentures at the time
outstanding affected by such Event of Default may at any time, at its or their
option, by notice or notices to the Company, declare all the Debentures held by
it or them to be immediately due and payable.

   Upon any Debentures becoming due and payable under this Section 14.1,
whether automatically or by declaration, such Debentures will forthwith mature
and the entire unpaid principal amount of such Debentures, plus all accrued and
unpaid interest thereon to the date of payment of the principal thereof shall
all be immediately due and payable, in each and every case without presentment,
demand, protest or further notice, all of which are hereby waived.

 14.2. Other Remedies

   If any Default or Event of Default has occurred and is continuing, and
irrespective of whether any Debentures have become or have been declared
immediately due and payable under Section 14.1, the Required Holder(s) may
proceed to protect and enforce the rights of such holder by an action at law,
suit in equity or other appropriate proceeding, whether for the specific
performance of any agreement contained herein or in any Debenture, or for an
injunction against a violation of any of the terms hereof or thereof, or in aid
of the exercise of any power granted hereby or thereby or by law or otherwise.

   Notwithstanding the foregoing, the holder of any Debenture shall have the
right, which is absolute and unconditional, to receive payment of the principal
of, premium, if any, and interest on such Debenture and to institute suit for
the enforcement of any such payment, and such rights shall not be impaired
without the consent of such holder.

 14.3. Rescission

   At any time after any Debentures have been declared due and payable pursuant
to clause (b) of Section 14.1, the holders of not less than 25% in principal
amount of the Debentures then outstanding, by written notice to the Company,
may rescind and annul any such declaration and its consequences if (a) the
Company has paid all overdue interest on the Debentures, all principal of and
premium, if any, on any Debentures that are due and payable other than by
reason of such declaration and are unpaid, and all interest on such overdue
principal and (to the extent permitted by applicable law) any overdue interest
in respect of the Debentures, at the Default

                                      D-25
<PAGE>

Rate, (b) all Events of Default and Defaults, other than non-payment of amounts
that have become due solely by reason of such declaration, have been cured or
have been waived pursuant to Section 20, and (c) no judgment or decree has been
entered for the payment of any monies due pursuant hereto or to the Debentures.
No rescission and annulment under this Section 14.3 will extend to or affect
any subsequent Event of Default or Default or impair any right consequent
thereon.

 14.4. No waivers or Election of Remedies, Expenses, etc.

   No course of dealing and no delay on the part of any holder of any Debenture
in exercising any right, power or remedy shall operate as a waiver thereof or
otherwise prejudice such holder's rights, powers or remedies. No right, power
or remedy conferred by this Agreement or by any Debenture upon any holder
thereof shall be exclusive of any other right, power or remedy referred to
herein or therein or now or hereafter available at law, in equity, by statute
or otherwise. Without limiting the obligations of the Company under Section 17,
the Company will pay to the holder of each Debenture on demand such further
amount as shall be sufficient to cover all costs and expenses of such holder
incurred in any enforcement or collection proceeding under this Section 14,
including, without limitation, reasonable attorneys' fees, expenses and
disbursements.

15. Registration; Exchange; Substitution of Debentures

 15.1. Registration of Debentures

   The Company shall keep at its principal executive office a register for the
registration and registration of transfers of Debentures (the "Debenture
Register"). The name and address of each holder of one or more Debentures, each
transfer thereof and the name and address of each transferee of one or more
Debentures shall be registered in such register. Prior to due presentment for
registration of transfer, the Person in whose name any Debenture shall be
registered shall be deemed and treated as the owner and holder thereof for all
purposes hereof, and the Company shall not be affected by any notice or
knowledge to the contrary. The Company shall give to any holder of at least 5%
of the original aggregate principal amount of Debentures promptly upon request
therefor, a complete and correct copy of the names and addresses of all
registered holders of Debentures.

 15.2. Transfer and Exchange of Debentures

   The Debentures are subject to restrictions upon transfer. As long as such
restrictions on transfer are complied with, upon surrender of any Debenture at
the principal executive office of the Company for registration of transfer or
exchange (and in the case of a surrender for registration of transfer, duly
endorsed or accompanied by a written instrument of transfer duly executed by
the registered holder of such Debenture or his attorney duly authorized in
writing and accompanied by the address for notices of each transferee of such
Debenture or part thereof), the Company shall execute and deliver, at the
Company's expense (except as provided below), one or more new Debentures (as
requested by the holder thereof) in exchange therefor, in an aggregate
principal amount equal to the unpaid principal amount of the surrendered
Debenture. Each such new Debenture shall be payable to such Person as such
holder may request and shall be substantially in the form of Exhibit 1. Each
such new Debenture shall be dated and bear interest from the date to which
interest shall have been paid on the surrendered Debenture or dated the date of
the surrendered Debenture if no interest shall have been paid thereon;
provided, however, that the aggregate amount of interest payable during any
quarter with respect to any transferred Debenture shall in no event exceed the
amount of interest that would have been payable during such quarter with
respect to such Debenture absent such transfer. Debentures shall not be
transferred in denominations of less than $100,000, provided that if necessary
to enable the registration of transfer by a holder of its entire holding of
Debentures, one Debenture may be in a denomination of less than $100,000. Any
transferee, by its acceptance of a Debenture registered in its name (or the
name of its nominee), shall be deemed to have made the representation set forth
in Section 7.2.


                                      D-26
<PAGE>

 15.3. Replacement of Debentures

   Upon receipt by the Company of evidence reasonably satisfactory to it of the
ownership of and the loss, theft, destruction or mutilation of any Debenture,
and:

     (a) in the case of loss, theft or destruction, of indemnity reasonably
  satisfactory to it, or

     (b) in the case of mutilation, upon surrender and cancellation thereof,

the Company at its own expense shall execute and deliver, in lieu thereof, a
new Debenture, dated and bearing interest from the date to which interest shall
have been paid on such lost, stolen, destroyed or mutilated Debenture or dated
the date of such lost, stolen, destroyed or mutilated Debenture if no interest
shall have been paid thereon.

16. Payments on Debentures

 16.1. Place of Payment

   Subject to Section 16.2, payments of principal and interest becoming due and
payable on the Debentures shall be made in Albany, New York, at the principal
office of the Company. The Company may at any time, by notice to each holder of
a Debenture, change the place of payment of the Debentures so long as such
place of payment shall be either the principal office of the Company in such
jurisdiction or the principal office of a bank or trust company in such
jurisdiction.

 16.2. Home Office Payment

   So long as Charterhouse or Charterhouse's nominee shall be the registered
holder of any Debenture, and notwithstanding anything contained in Section 16.1
or in such Debenture to the contrary, the Company will pay all sums becoming
due on such Debenture for principal, premium, if any, and interest by the
method and at the address as Charterhouse shall have from time to time
specified to the Company in writing for such purpose, without the presentation
or surrender of such Debenture or the making of any notation thereon, except
that, in order to receive payment or prepayment in full of any Debenture,
Charterhouse shall surrender such Debenture for cancellation to the Company at
its principal executive office or at the place of payment most recently
designated by the Company pursuant to Section 16.1. Prior to any sale or other
disposition of any Debenture held by Charterhouse or Charterhouse's nominee
Charterhouse will surrender such Debenture to the Company in exchange for a new
Debenture(s) pursuant to Section 15.2.

 16.3. Interest

   Interest on the Debentures shall be computed on the basis of a 360-day year
of twelve 30-day months at a rate of 8% per annum from the Issue Date, payable
in equal quarterly installments on each Interest Payment Date of each year (or
such prorated amount as may be applicable with respect to the first payment)
until the principal on the Debentures becomes due and payable. To the extent
permitted by law, interest on any overdue payment of principal or interest
shall be payable quarterly at a rate equal to 10% per annum (the "Default
Rate").

   From the Issue Date through and including the day after the first Interest
Payment Date following the fifth anniversary of the Issue Date, such interest
shall be paid on each Interest Payment Date by the issuance to the Holder of
additional Convertible Debentures in the principal amount of the interest
payable on such Interest Payment Date. After the first Interest Payment Date
following the fifth anniversary of the Issue Date, such interest shall be paid
in either (i) additional Convertible Debentures in the principal amount of the
interest payable on such Interest Payment Date or (ii) cash; the method of
payment to be determined by the Company in its sole discretion.

                                      D-27
<PAGE>

17. Expenses, etc.

 17.1. Transaction Expenses

   Notwithstanding the provisions of Sections 4.1.1(a) or 4.1.1(b) (unless
Charterhouse's failure to surrender the 1998 Debentures as provided therein is
due to a failure by Charterhouse to satisfy its conditions) the Company will
promptly pay all reasonable out-of-pocket fees and expenses incurred by
Charterhouse in connection with the transactions contemplated hereby (including
the reasonable fees and expenses of a special counsel, accountants and other
representatives engaged by Charterhouse in connection with such transactions)
("Transaction Fees") up to a maximum of $150,000, whether or not this Agreement
is terminated prior to the Closing. The Transaction Fees in connection with any
amendments, waivers or consents under or in respect of this Agreement, the
Other Agreements or the Debentures (whether or not such amendment, waiver or
consent becomes effective) or in connection with any required any HSR Act
filing by Charterhouse, including, without limitation: (a) the costs and
expenses incurred in enforcing or defending (or determining whether or how to
enforce or defend) any rights under this Agreement or the Debentures or in
responding to any subpoena or other legal process or informal investigative
demand issued in connection with this Agreement or the Debentures, or by reason
of being a holder of any Debenture, (b) the costs and expenses, including
financial advisors' fees, incurred in connection with the insolvency or
bankruptcy of the Company or any Subsidiary or in connection with any work-out
or restructuring of the transactions contemplated hereby and by the Debentures
shall not be subject to the $150,000 cap. The Company will pay, and will save
Charterhouse and each other holder of a Debenture harmless from, all claims in
respect of any fees, costs or expenses if any, of brokers and finders (other
than those retained by Charterhouse), its investment advisors and its counsel,
and any filing fees payable by the Company in connection with any filings or
submissions required under the HSR Act. At the Closing under this Agreement,
the Company will pay to Charterhouse Group International, Inc. a fee in the
amount of $750,000, payable in the form of a number of shares of Common Stock
of the Company (the "Closing Shares") equal to 750,000 divided by the
"Conversion Price" (which term for purposes of this Section 17.1 alone shall
have the meaning set forth in the Blue Truck Certificate of Designations). At
the Closing, the Company shall deliver to Charterhouse certificates evidencing
the Closing Shares in such denominations and in such names as Charterhouse
shall request. The Closing Shares have been duly authorized and, upon issuance
at the Closing pursuant to this Section 17, shall be validly issued and
outstanding, fully paid and nonassessable, and subject to no preemptive rights
(and not issued in violation of preemptive rights).

 17.2. Survival

   The obligations of the Company under this Section 17 will survive the
payment or transfer of any Debenture, the enforcement, amendment or waiver of
any provision of this Agreement or the Debentures, and the termination of this
Agreement.

18. Indemnification

 18.1. Indemnification by the Company

   18.1.1 From and after the Closing, the Company shall indemnify and hold each
Charterhouse entity, its Affiliates, and their respective directors, officers,
employees, shareholders, partners, agents, successors and assigns
(collectively, "Charterhouse Claimants" and individually, a "Charterhouse
Claimant") harmless from and defend each of them from and against any and all
demands, claims, actions, liabilities, losses, costs, damages or expenses
whatsoever (including without limitation reasonable attorneys' fees and
expenses) (collectively, "Claims") asserted against, imposed upon or incurred
by the Charterhouse Claimants resulting from or arising out of (i) any
inaccuracy or breach of any representation or warranty of the Company contained
herein; and/or (ii) any breach of any covenant or obligation of the Company
contained herein. The Charterhouse Claimant's right to indemnification shall
not be limited or affected in any way by any pre-Closing investigation by
Charterhouse.

                                      D-28
<PAGE>

Indemnification by Charterhouse

   18.1.2 From and after the Closing, Charterhouse shall indemnify and hold the
Company, its Affiliates and their respective directors, officers, employees,
shareholders, partners, agents, successors and assigns (collectively, the
"Company Claimants" and individually, a "Company Claimant") harmless from and
defend each of them from and against any and all Claims asserted against,
imposed upon or incurred by the Company Claimants resulting from or arising out
of any inaccuracy or breach of any representation or warranty of Charterhouse
in Section 7 hereof.

 18.2. Terms and Conditions of Indemnification

   18.2.1 The respective obligations and liabilities of the Company and
Charterhouse (each, an "indemnifying party") to indemnify pursuant to this
Section 18 shall be subject to the following terms and conditions:

   (a) The party seeking to be indemnified (the "Indemnified Party") shall give
the indemnifying party prompt written notice of any such claim. The Indemnified
Party's failure to give prompt notice, however, shall not serve to eliminate or
limit the Indemnified Party's right to indemnification hereunder except to the
extent such failure materially prejudices the rights of the indemnifying party.

   (b) The obligations and liabilities of the indemnifying party to indemnify
pursuant to this Section 18 in respect of any Claim by a third party shall be
subject to the following additional terms and conditions:

     (i) The indemnifying party shall have the right to undertake, by counsel
  or other representatives of its own choosing reasonably satisfactory to the
  Indemnified Party, the defense, compromise, and settlement of such Claim.

     (ii) In the event that the indemnifying party shall elect not to
  undertake such defense, or within a reasonable time after notice of any
  such claim from the Indemnified Party shall fail to defend, the Indemnified
  Party (upon further written notice to the indemnifying party) shall have
  the right to undertake the defense, compromise or settlement of such claim,
  by counsel or other representatives of its own choosing, on behalf of and
  for the account and risk of the indemnifying party.

   18.2.2 Notwithstanding anything in this Section 18 to the contrary, (A) if
there is a reasonable probability that a Claim may materially and adversely
affect the Indemnified Party other than as a result of money damages or other
money payments, the Indemnified Party shall have the right, at the cost and
expense of the indemnifying party, to participate in the defense, compromise or
settlement of the Claim, (B) the indemnifying party shall not, without the
Indemnified Party's written consent, settle or compromise any Claim or consent
to entry of any judgment which does not include as an unconditional term
thereof the giving by the claiming party or the plaintiff to the Indemnified
Party of a release from all liability in respect of such claim, and (C) in the
event that the indemnifying party undertakes defense of any Claim, the
Indemnified Party by counsel or other representative of its own choosing and at
its sole cost and expense, shall have the right to consult with the
indemnifying party and its counsel or other representatives concerning such
claim (other than any claim for money damages with respect to which the
indemnifying party has agreed to indemnify the Indemnified Party) and the
indemnifying party and the Indemnified Party and their respective counsel or
other representatives shall cooperate with respect to such claim, subject to
the execution and delivery of a mutually satisfactory joint defense agreement.

19. Survival of Representations and Warranties; Entire Agreement

   All representations and warranties contained herein shall survive the
execution and delivery of this Agreement and the Debentures, the acquisition or
transfer by Charterhouse of any Debenture or portion thereof or interest
therein and the payment of any Debenture, and may be relied upon by any
Permitted Transferee of a Debenture, regardless of any investigation made at
any time by or on behalf of Charterhouse or any Permitted Transferee of a
Debenture until 30 days after Charterhouse receives the audited financial
statements of the

                                      D-29
<PAGE>

Company for the year ended December 31, 2000, except for the representations
and warranties contained in Sections 6.5 and 6.13. which shall not survive the
Closing. All statements contained in any certificate delivered by or on behalf
of the Company pursuant to this Agreement shall be deemed representations and
warranties of the Company under this Agreement. Subject to the preceding
sentence, this Agreement, the Other Agreements and the Debentures embody the
entire agreement and understanding between Charterhouse and the Company and
supersede all prior agreements and understandings relating to the subject
matter hereof; provided, however, that, notwithstanding anything to the
contrary in this Agreement or any other agreement, instrument or understanding
among the parties to this Agreement, the 1998 Purchase Agreement, the 1998
Debentures and the "Other Agreements" referred to therein shall remain in full
force and effect until amended and restated at the Closing in accordance with
this Agreement.

20. Amendment and Waiver

 20.1. Requirements

   This Agreement, the Other Agreements and the Debentures may be amended, and
the observance of any term hereof, of the Other Agreements or of the Debentures
may be waived (either retroactively or prospectively), with (and only with) the
written consent of the Company and the Required Holders, except that (a) no
amendment or waiver of any of the provisions of Section 1, 2, 4, 5, 6.18, 9,
11.6, 11.7, 16.3, 18 or 24 or any defined term (as it is used therein), will be
effective as to Charterhouse unless consented to by Charterhouse in writing,
(b) no such amendment or waiver may, without the written consent of the holder
of each Debenture at the time outstanding affected thereby: (i) subject to the
provisions of Section 14 relating to acceleration or rescission, change the
amount or time of any prepayment or payment of principal of, or reduce the rate
or change the time of payment or method of computation of interest on the
Debentures, (ii) change the percentage of the principal amount of the
Debentures the holders of which are required to consent to any such amendment
or waiver, or (iii) amend any of Sections 10, 13, 14, 20 or 23 hereof, and (c)
no amendment of any of the provisions of this Agreement, the Other Agreements
or the Debentures prior to the Closing shall be effective unless agreed to in
writing by Blue Truck, unless the Blue Truck Documentation shall have been
terminated in accordance with its terms.

 20.2. Solicitation of Holders of Debentures

   20.2.1 Solicitation. The Company will provide each holder of Debentures
(irrespective of the amount of Debentures then owned by it) with sufficient
information, sufficiently far in advance of the date a decision is required, to
enable such holder to make an informed and considered decision with respect to
any proposed amendment, waiver or consent in respect of any of the provisions
hereof or of the Debentures. The Company will deliver executed or true and
correct copies of each amendment, waiver or consent effected pursuant to the
provisions of this Section 19 to each holder of outstanding Debentures promptly
following the date on which it is executed and delivered by, or receives the
consent or approval of, the requisite holders of Debentures.

   20.2.2 Payment. The Company will not directly or indirectly pay or cause to
be paid any remuneration, whether by way of supplemental or additional
interest, fee or otherwise, or grant any security, to any holder of Debentures
as consideration for or as an inducement to the entering into by any holder of
Debentures of any waiver or amendment of any of the terms and provisions hereof
unless such remuneration is concurrently paid, or security is concurrently
granted, on the same terms, ratably to each holder of Debentures then
outstanding that consent thereto.

 20.3. Binding Effect, etc.

   Any amendment or waiver consented to as provided in this Section 20 applies
equally to all holders of Debentures and is binding upon them and upon each
future holder of any Debenture and upon the Company without regard to whether
such Debenture has been marked to indicate such amendment or waiver. No such

                                      D-30
<PAGE>

amendment or waiver will extend to or affect any obligation, covenant,
agreement, Default or Event of Default not expressly amended or waived or
impair any right consequent thereon. No course of dealing between the Company
and the holder of any Debenture nor any delay in exercising any rights
hereunder or under any Debenture shall operate as a waiver of any rights of any
holder of such Debenture. As used herein, the term "this Agreement" and
references thereto shall mean this Agreement as it may from time to time be
amended or supplemented.

 20.4. Debentures Held by Company, etc.

   Solely for the purpose of determining whether the holders of the requisite
percentage of the aggregate principal amount of Debentures then outstanding
approved or consented to any amendment, waiver or consent to be given under
this Agreement or the Debentures, or have directed the taking of any action
provided herein or in the Debentures to be taken upon the direction of the
holders of a specified percentage of the aggregate principal amount of
Debentures then outstanding, Debentures directly or indirectly owned by the
Company or any of its Affiliates shall be deemed not to be outstanding.

21. Notices

   All notices and communications provided for hereunder shall be in writing
and sent (a) by telecopy if the sender on the same day sends a confirming copy
of such notice by a recognized overnight delivery service (charges prepaid), or
(b) by registered or certified mail with return receipt requested (postage
prepaid), or (c) by a recognized overnight delivery service (with charges
prepaid). Any such notice must be sent:

     (i) if to Charterhouse or Charterhouse's nominee, c/o Charterhouse Group
  International, Inc. 535 Madison Avenue, New York, NY 10022 Attention:
  President, with a copy to:

       Stephen W. Rubin, Esq.
       Proskauer Rose LLP
       1585 Broadway
       New York, NY 10036
       Facsimile: 212/969-2900

     (ii) if to any other holder of any Debenture, to such holder at such
  address as such other holder shall have specified to the Company in
  writing, or

     (iii) if to the Company, to the Company at its address set forth at the
  beginning hereof to the attention of President, or at such other address as
  the Company shall have specified to the holder of each Debenture in
  writing, with a copy to:

       Karen A. Dewis, Esq.
       McDermott Will & Emery
       600 13th Street, N.W.
       Washington, DC 20005
       Facsimile: 202/756-8087

         -and, prior to the Closing-

       Stephen Presser, Esq.
       KPS Special Situations Fund, L.P.
       200 Park Avenue, 58th Floor
       New York, NY 10166
       Facsimile: 212/867-7980

                                      D-31
<PAGE>

         -and, prior to the Closing-

       Carl Reisner, Esq.
       Paul, Weiss, Rifkind, Wharton & Garrison
       1285 Avenue of the Americas
       New York, NY 10019-6064
       Facsimile: 212/757-3990

   Notices under this Section 21 will be deemed given only when actually
received.

22. Reproduction of Documents

   This Agreement and all documents relating thereto, including, without
limitation, (a) consents, waivers and modifications that may hereafter be
executed, (b) documents received by Charterhouse at the Closing (except the
Debentures themselves), and (c) financial statements, certificates and other
information previously or hereafter furnished to Charterhouse, may be
reproduced by Charterhouse by any photographic, photostatic, microfilm,
microcard, miniature photographic or other similar process and Charterhouse may
destroy any original document so reproduced.

23. Intentionally Omitted

24. Substitution of Charterhouse

   Charterhouse shall have the right to substitute any one of Charterhouse's
Affiliates as the acquiror of the Debentures to be issued to Charterhouse
hereunder, by written notice to the Company, which notice shall be signed by
both Charterhouse and such Affiliate, shall contain such Affiliate's agreement
to be bound by this Agreement and the Other Agreements to which Charterhouse is
a party and shall contain a confirmation by such Affiliate of the accuracy with
respect to it of the representations set forth in Section 7. Upon receipt of
such notice, wherever the word "Charterhouse" is used in this Agreement (other
than in this Section 24), such word shall be deemed to refer to such Affiliate
in lieu of Charterhouse, provided, however, that substitution of Charterhouse's
Affiliate shall not release Charterhouse from any liability under this
Agreement. In the event that such Affiliate is so substituted as a purchaser
hereunder and such Affiliate thereafter transfers to Charterhouse all of the
Debentures then held by such Affiliate, upon receipt by the Company of notice
of such transfer, wherever the word "Charterhouse" is used in this Agreement
(other than in this Section 24), such word shall no longer be deemed to refer
to such Affiliate, but shall refer to Charterhouse, and Charterhouse shall have
all the rights of an original holder of the Debentures under this Agreement.

25. Miscellaneous

 25.1. Successors and Assigns

   All covenants and other agreements contained in this Agreement by or on
behalf of any of the parties hereto bind and inure to the benefit of their
respective permitted successors and assigns (including, without limitation, any
Permitted Transferee of a Debenture) whether so expressed or not.

 25.2. Payments Due on Non-Business Days

   Anything in this Agreement or the Debentures to the contrary
notwithstanding, any payment of principal of or premium or interest on any
Debenture that is due on a date other than a Business Day shall be made on the
next succeeding Business Day without including the additional days elapsed in
the computation of the interest payable on such next succeeding Business Day.

                                      D-32
<PAGE>

 25.3. Severability

   Any provision of this Agreement that is prohibited or unenforceable in any
jurisdiction shall, as to such jurisdiction, be ineffective to the extent of
such prohibition or unenforceability without invalidating the remaining
provisions hereof, and any such prohibition or unenforceability in any
jurisdiction shall (to the full extent permitted by law) not invalidate or
render unenforceable such provision in any other jurisdiction.

 25.4. Construction

   Each covenant contained herein shall be construed (absent express provision
to the contrary) as being independent of each other covenant contained herein,
so that compliance with any one covenant shall not (absent such an express
contrary provision) be deemed to excuse compliance with any other covenant.
Where any provision herein refers to action to be taken by any Person, or which
such Person is prohibited from taking, such provision shall be applicable
whether such action is taken directly or indirectly by such Person.

 25.5. Counterparts

   This Agreement may be executed in any number of counterparts, each of which
shall be an original but all of which together shall constitute one instrument.
Each counterpart may consist of a number of copies hereof, each signed by less
than all, but together signed by all, of the parties hereto.

 25.6. Governing Law

   THIS AGREEMENT SHALL BE GOVERNED BY, AND CONSTRUED AND ENFORCED IN
ACCORDANCE WITH, THE LAWS OF THE STATE OF NEW YORK. All actions and proceedings
arising out of or relating to this Agreement shall be brought by the parties
and heard and determined only in a Federal or State court located in the
Borough of Manhattan in the City and State of New York and the parties hereto
consent to jurisdiction before and waive any objections to the venue of such
New York and Federal courts. The parties hereto agree to accept service of
process in connection with any such action or proceeding in any manner
permitted for a notice hereunder.

 25.7. Further Assurances

   Each party shall cooperate and take such action as may be reasonably
requested by the other party in order to carry out the provisions and purposes
of this Agreement. In that regard, the Company agrees to cooperate with
Charterhouse with respect to any filing required pursuant to the HSR Act.

                                      D-33
<PAGE>

   If Charterhouse is in agreement with the foregoing, please sign the form of
agreement on the accompanying counterpart of this Agreement and return it to
the Company, whereupon the foregoing shall become a binding agreement between
Charterhouse and the Company.

                                          Very truly yours,

                                          United Road Services, Inc.

                                                    /s/ Gerald Riordan
                                          By: _________________________________
                                             Name: Gerald Riordan
                                             Title: CEO

The foregoing is hereby
agreed to as of the
date thereof.

Charter URS LLC

       /s/ Robert Berner
By: _____________________________
Name: Robert Berner
Title:

                                      D-34
<PAGE>

                                                                      SCHEDULE A

                                 DEFINED TERMS

   As used herein, the following terms have the respective meanings set forth
below or set forth in the Section hereof following such term:

   "1998 Debentures" is defined in the preamble.

   "1998 Purchase Agreement" is defined in the preamble.

   "Affiliate" means, at any time, and with respect to any Person, any other
Person that at such time directly or indirectly through one or more
intermediaries Controls, or is Controlled by, or is under common Control with,
such first Person. As used in this definition, "CONTROL" means the possession,
directly or indirectly, of the power to direct or cause the direction of the
management and policies of a Person, whether through the ownership of voting
securities, by contract or otherwise. Unless the context otherwise clearly
requires, any reference to an "Affiliate" is a reference to an Affiliate of the
Company.

   "Amendment and Restatement Agreement" means the agreement annexed to this
Agreement as Exhibit 4.

   "Asset Sale" means any sale, lease or other disposition of assets or
properties of the Company or any Subsidiary outside of the ordinary course of
the Company's business and not otherwise consistent with the Company's past
practice.

   "Blue Truck" means Blue Truck Acquisition, LLC, a Delaware limited liability
company.

   "Blue Truck Certificate of Designations" means the Certificate of
Designation in the form annexed to this Agreement as Exhibit 5.

   "Blue Truck Documentation" means collectively the Blue Truck Certificate of
Designations, the Blue Truck Investors' Agreement, the Blue Truck Registration
Rights Agreement, and the Blue Truck Purchase Agreement.

   "Blue Truck Investors' Areement" means the Investors' Agreement, dated the
date hereof, annexed to this Agreement as Exhibit 6.

   "Blue Truck Purchase Agreement" means the Purchase Agreement, dated the date
hereof, in the form annexed to this Agreement as Exhibit 7.

   "Blue Truck Registration Rights Agreement" means the Registration Rights
Agreement, dated the date hereof, in the form annexed to this Agreement as
Exhibit 8.

   "Blue Truck Preferred Stock" means the shares of Series A Participating
Preferred Stock to be issued to Blue Truck at the Closing under and pursuant to
the Blue Truck Purchase Agreement and any shares of Series B Participating
Preferred Stock issued to Blue Truck in payment of a Scheduled Blue Truck
Dividend.

   "Business Day" means for the purposes of any provision of this Agreement,
any day other than a Saturday, a Sunday or a day on which commercial banks in
New York are required or authorized to be closed.

   "Capital Lease" means, at any time, a lease with respect to which the lessee
is required concurrently to recognize the acquisition of an asset and the
incurrence of a liability in accordance with GAAP.

   "Change of Control" is defined in Section 11.6.


                                      D-35
<PAGE>

   "Change of Control Offer" is defined in Section 11.6.

   "Change of Control Offer Period" is defined in Section 11.6.

   "Change of Control Purchase Date" is defined in Section 11.6.

   "Change of Control Purchase Price" is defined in Section 11.6.

   "Charterhouse" is defined in the preamble.

   "Charterhouse Consent" means the consent annexed to this Agreement as
Exhibit 9.

   "Charterhouse Release" means the release annexed to this Agreement as
Exhibit 10.

   "Charterhouse side Letter" means the side letter annexed to this Agreement
as Exhibit 11.

   "Closing" is defined in Section 4.1.

   "Code" means the Internal Revenue Code of 1986, as amended from time to
time, and the rules and regulations promulgated thereunder from time to time.

   "Common Stock" is defined in Section 6.3.

   "Company" means United Road Services, Inc., a Delaware corporation.

   "Company Board" means the Board of Directors of the Company.

   "Company Release" means the release annexed to this Agreement as Exhibit 12.

   "Company Preferred Stock" is defined in Section 6.3.

   "Conversion Date" is defined in Section 10.2.

   "Conversion Price" is defined in Section 10.3.

   "Debentures" is defined in Section 1.

   "Debenture Register" is defined in Section 15.1.

   "Default" means an event or condition the occurrence or existence of which
would, with the lapse of time or the giving of notice or both, become an Event
of Default.

   "Default Rate" is defined in Section 16.3.

   "Disqualified Capital Stock" means any capital stock which, by its terms (or
by the terms of any security into which it is convertible or exchangeable), or
upon the happening of any event, matures or is mandatorily redeemable, pursuant
to a sinking fund obligation or otherwise, or redeemable at the option of the
holder thereof, in whole or in part on, or prior to, or is exchangeable for
debt securities of its issuer prior to, the final maturity of the Debentures;
provided, however, that in no event shall Disqualified Capital Stock include
Blue Truck Preferred Stock.

   "Environmental Laws" means any and all Federal, state, local, and foreign
statutes, laws, regulations, ordinances, rules, judgments, orders, decrees,
permits, concessions, grants, franchises, licenses, agreements or governmental
restrictions relating to pollution and the protection of the environment or the
release of any materials into the environment, including but not limited to
those related to hazardous substances or wastes, air emissions and discharges
to waste or public systems.

                                      D-36
<PAGE>

   "Event of Default" is defined in Section 13.

   "Exchange Act" means the Securities Exchange Act of 1934, as amended.

   "GAAP" means generally accepted accounting principles as in effect from time
to time in the United States of America.

   "Governmental Authority" means

   (a) the government of

     (i) the United States of America or any State or other political
  subdivision thereof, or

     (ii) any jurisdiction in which the Company or any Significant Subsidiary
  conducts all or any part of its business, or which has jurisdiction over
  any properties of the Company or any Significant Subsidiary, or

   (b) any entity exercising executive, legislative, judicial, regulatory or
administrative functions of, or pertaining to, any such government.

   "Guaranty" means, with respect to any Person, any obligation (except the
endorsement in the ordinary course of business of negotiable instruments for
deposit or collection) of such Person guaranteeing or in effect guaranteeing
any indebtedness, dividend or other obligation of any other Person in any
manner, whether directly or indirectly, including (without limitation)
obligations incurred through an agreement, contingent or otherwise, by such
Person:

   (a) to purchase such indebtedness or obligation or any property constituting
security therefor;

   (b) to advance or supply funds (i) for the purchase or payment of such
indebtedness or obligation, or (ii) to maintain any working capital or other
balance sheet condition or any income statement condition of any other Person
or otherwise to advance or make available funds for the purchase or payment of
such indebtedness or obligation;

   (c) to lease properties or to purchase properties or services primarily for
the purpose of assuring the owner of such indebtedness or obligation of the
ability of any other Person to make payment of the indebtedness or obligation;
or

   (d) otherwise to assure the owner of such indebtedness or obligation against
loss in respect thereof.

   In any computation of the indebtedness or other liabilities of the obligor
under any Guaranty, the indebtedness or other obligations that are the subject
of such Guaranty shall be assumed to be direct obligations of such obligor.

   "Holder" or "Holders" means, with respect to any Debenture, the Person in
whose name such Debenture is registered in the register maintained by the
Company pursuant to Section 15.1.

   "HSR Act" means the Hart-Scott-Rodino Antitrust Improvements Act of 1976, as
amended from time to time.

   "Indebtedness" with respect to any Person means, at any time, without
duplication,

   (a) its liabilities for borrowed money and its redemption obligations in
respect of Disqualified Capital Stock;

   (b) its liabilities for the deferred purchase price of property acquired by
such Person (excluding accounts payable arising in the ordinary course of
business but including all liabilities created or arising under any conditional
sale or other title retention agreement with respect to any such property);

                                      D-37
<PAGE>

   (c) all liabilities required to appear on its balance sheet in accordance
with GAAP in respect of Capital Leases;

   (d) all liabilities for borrowed money secured by any Lien with respect to
any property owned by such Person (whether or not it has assumed or otherwise
become liable for such liabilities);

   (e) all its liabilities in respect of letters of credit or instruments
serving a similar function issued or accepted for its account by banks and
other financial institutions (whether or not representing obligations for
borrowed money); and

   (f) any Guaranty of such Person with respect to liabilities of a type
described in any of clauses (a) through (e) hereof.

   "Interest Letter" is defined in Section 4.1.

   "Interest Payment Date" means each March 31, June 30, September 30 and
December 31.

   "Investors Agreement" means the Amended and Restated Investors Agreement, to
be entered into and dated as of the date hereof, between the Company and
Charterhouse, as amended, supplemented, changed or modified from time to time.

   "Issue Date" is defined in Section 4.1.

   "KPS" means KPS Special Situations Fund, L.P., a Delaware limited
partnership.

   "KPS Related Person" means KPS, any Affiliate of KPS (including, without
limitation, Blue Truck) and any officer, director or relative of any of the
foregoing.

   "Lien" means, with respect to any Person, any mortgage, lien, pledge,
charge, security interest or other encumbrance, or any interest or title of any
vendor, lessor, lender or other secured party to or of such Person under any
conditional sale or other title retention agreement or Capital Lease, upon or
with respect to any property or asset of such Person (including in the case of
stock, stockholder agreements, voting trust agreements and all similar
arrangements).

   "Material" means material in relation to the business, operations, financial
condition, assets, or properties of the Company and its Subsidiaries taken as a
whole.

   "Material Adverse Effect" means a material adverse effect on (a) the
business, operations, financial condition, assets or properties of the Company
and its Subsidiaries taken as a whole, or (b) the ability of the Company to
perform its obligations under this Agreement, the Other Agreements to which it
is a party and the Debentures, or (c) the validity or enforceability of this
Agreement, the Other Agreements to which it is a party or the Debentures.

   "McDermott Will" is defined in Section 5.1.

   "NASDAQ/NMS" means the National Association of Securities Dealers Automated
Quotations National Market System.

   "Officer's Certificate" means a certificate of a Senior Financial Officer or
of any other officer of the Company whose responsibilities extend to the
subject matter of such certificate.

   "Other Agreements" means the Investors Agreement, the Registration Rights
Agreement, the Releases, the Charterhouse Side Letter, the Amendment and
Restatement Agreement, the Termination Agreement, the Charterhouse Consent, the
Interest Letter, and the Side Letter from Charterhouse to the Company dated of
even date herewith.

                                      D-38
<PAGE>

   "Pari Passu Indebtedness" means any Indebtedness that is pari passu in right
of payment of principal, premium (if any) and interest thereon to the
Debentures.

   "Permitted Transferee" is defined in the Investors Agreement.

   "Person" means an individual, partnership, corporation, limited liability
company, association, trust, unincorporated organization, or a government or
agency or political subdivision thereof.

   "Preferred Stock" means any class of capital stock of a corporation that is
preferred over any other class of capital stock of such corporation as to the
payment of dividends or the payment of any amount upon liquidation or
dissolution of such corporation.

   "Property" or "Properties" means, unless otherwise specifically limited,
real or personal property of any kind, tangible or intangible, choate or
inchoate.

   "Proskauer' is defined in Section 5.1.1(g).

   "Real Property" means any real property presently or formerly owned, used,
leased, occupied, managed or operated by the Company.

   "Redemption Date" is defined in Section 9.2.

   "Registration Rights Agreement" means the Amended and Restated Registration
Rights Agreement, dated as of the date hereof, between the Company and
Charterhouse, as amended, supplemented, changed or modified from time to time.

   "Regular Record Date" means the date that is fifteen days prior to an
Interest Payment Date.

   "Related Person" means any Person owning or having the right to acquire 5%
or more of the total voting power of all classes of capital stock of the
Company (such percentage to be determined without reference to any shares
issuable upon the conversion of the 1998 Debentures or at the Closing of the
Debentures), any Affiliate of such Person or of the Company and any officer,
director or relative of any of the foregoing, including, without limitation,
any KPS Related Person.

   "Releases" means the Charterhouse Release and the Company Release.

   "Required Holder(s)" means, at any time, the holder(s) of at least 50% in
principal amount of the Debentures at the time outstanding (exclusive of
Debentures then owned by the Company or any of its Affiliates).

   "Responsible Officer" means any Senior Financial Officer and any other
officer of the Company with responsibility for the administration of the
relevant portion of this Agreement.

   "Scheduled Blue Truck Dividend" means, for the period commencing with the
Closing and ending on the eighth anniversary thereof, a dividend payable by the
Company with respect to each share of Blue Truck Preferred Stock in an amount
not to exceed during any 12 month period five and one-half percent (5 1/2%)
(through the sixth anniversary of the Closing) and thereafter five percent (5%)
of the purchase price paid for such share of Blue Truck Preferred Stock,
compounded quarterly.

   "SEC" means the Securities and Exchange Commission.

   "Securities Act" means the Securities Act of 1933, as amended from time to
time.

   "Senior Financial Officer" means the chief financial officer, principal
accounting officer, treasurer or comptroller of the Company.

                                      D-39
<PAGE>

   "Significant Subsidiary" means at any time any Subsidiary that would at such
time constitute a "significant subsidiary" (as such term is defined in
Regulation S-X of the Securities and Exchange Commission as in effect on the
date of the Closing) of the Company.

   "Subsidiary" means, as to any Person, any corporation, association or other
business entity in which such Person or one or more of its Subsidiaries or such
Person and one or more of its Subsidiaries owns sufficient equity or voting
interests to enable it or them (as a group) ordinarily, in the absence of
contingencies, to elect a majority of the directors (or Persons performing
similar functions) of such entity, and any partnership or joint venture if more
than a 50% interest in the profits or capital thereof is owned by such Person
or one or more of its Subsidiaries or such Person and one or more of its
Subsidiaries (unless such partnership can and does ordinarily take major
business actions without the prior approval of such Person or one or more of
its Subsidiaries). Unless the context otherwise clearly requires, any reference
to a "Subsidiary" is a reference to a Subsidiary of the Company.

   "Termination Agreement" means the agreement annexed to this Agreement as
Exhibit 13.

                                      D-40
<PAGE>

                                                                      Appendix E

          CERTIFICATE OF POWERS, DESIGNATIONS, PREFERENCES AND RIGHTS

                                       OF

                                  THE SERIES A

                   PARTICIPATING CONVERTIBLE PREFERRED STOCK,

                          PAR VALUE, $0.001 PER SHARE

                                       OF

                           UNITED ROAD SERVICES, INC.

                               ----------------

                           Pursuant to Section 151 of
              the General Corporation Law of the State of Delaware

   We, the undersigned, Gerald Riordan, Chief Executive Officer of United Road
Services, Inc., a Delaware corporation (the "Corporation"), and Donald J. Marr,
Chief Financial Officer of the Corporation, pursuant to the provisions of
Section 151 of the General Corporation Law of the State of Delaware, do hereby
make this Certificate of Powers, Designations, Preferences and Rights (the
"Certificate of Designations") and do hereby state and certify that the
Corporation's Board of Directors duly adopted the following resolutions on  ,
2000.

   RESOLVED, that the Board of Directors hereby authorizes the issuance of a
new series of preferred stock of the Corporation and hereby fixes the powers,
designations, preferences and other rights thereof, and the qualifications,
limitations and restrictions thereon as follows:

   1. Number and Designation. A total of    shares/1/ of the Corporation's
preferred stock shall be designated as Series A Participating Preferred Stock,
par value $0.001 per share (the "Series A Preferred Stock").

   (a) The Series A Preferred Stock shall, as to dividends, distributions or
redemptions, or as to distribution of assets and rights upon and following a
Liquidation Event (as defined in Section 4(a)), rank senior to all other
existing and future classes and series of capital stock of the Corporation.

   (b) Notwithstanding anything to the contrary contained in the Certificate of
Incorporation of the Corporation, the vote of the holders of a majority of the
shares of Series A Preferred Stock (the "Majority Holders"), shall be a
prerequisite to the designation or issuance of any shares of capital stock
ranking pari passu with or senior to the Series A Preferred Stock as to
dividends, distributions or redemptions, or as to distribution of assets and
rights upon or following a Liquidation Event.

   2. Voting Power.

   (a) Subject to the following proviso and the last sentence of this Section
2(a), the holder of each share of Series A Preferred Stock shall be entitled to
the number of votes equal to the number of full shares of the Corporation's
common stock, par value $0.01 per share (the "Common Stock"), into which such
share of Series A Preferred Stock could be converted pursuant to Section 5
hereof (the "Number of Convertible Equivalent Shares") on the record date for
the vote or for written consent of stockholders, as applicable; provided,
however, that except as provided in Sections 2(b) and 2(c) and the following
proviso of this sentence, the holders of Series A Preferred Stock shall not be
entitled to vote in elections of directors; provided further, that if at
anytime (i) the Majority Holders are not entitled to designate at least three
members of the Board of

--------
/1/Number of shares multiplied by the Series A Base Preferred Liquidation
 Amount equals $27,000,000.

                                      E-1
<PAGE>

Directors under Section 2(c) or (ii) if any Person is soliciting proxies or
consents in support of or seeking the election of any director who has not been
nominated by the Board of Directors, then the holders of Series A Preferred
Stock shall be entitled to vote in the election of the directors of the Company
with the holders of the Common Stock and all other shareholders entitled to
vote thereon (so long as, in the case of clause (ii) of this proviso such vote
is in favor of the Board of Directors' nominees). The holder of each share of
Series A Preferred Stock shall be entitled to notice of any stockholders'
meeting in accordance with the by-laws of the Corporation and shall vote with
holders of the Common Stock (and all other shareholders entitled to vote
thereon), voting together as a single class, upon all matters, other than
elections of directors (except as set forth in Section 2(b) and the second
proviso of the prior sentence), submitted to a vote of stockholders, excluding
those matters required to be submitted to a class or series vote pursuant to
the General Corporation Law of the State of Delaware and the terms of the
Corporation's Certificate of Incorporation or by-laws. Fractional votes shall
not, however, be permitted and any fractional voting rights resulting from the
above formula (after aggregating all shares of Common Stock into which shares
of Series A Preferred Stock held by each holder could be converted) shall be
rounded to the nearest whole number (with one-half rounded up to one).

   (b) For so long as the Original Holders own (as reflected in the stock
ledger of the Corporation on the record date for determining shareholders who
are entitled to vote for the election of directors (the "Record Date")) at
least 50% of the Adjusted Number of Shares Purchased (as defined below), the
total number of directors shall be either 9 or 11, and in the event that the
number of directors is 11, the Majority Holders shall be entitled to elect and
designate 6 directors and in the event that the total number of directors is 9,
the Majority Holders shall be entitled to elect and designate 5 of the
directors of the Corporation; and

   (c) If the Original Holders ever own (as reflected in the stock ledger of
the Corporation on the relevant Record Date) less than 50% of the Adjusted
Number of Shares Purchased, for so long as the Original Holders own at least
25% of the Adjusted Number of Shares Purchased (and regardless of whether the
Original Holders subsequently regain ownership of 50% or more of the Adjusted
Number of Shares Purchased), then the total number of directors shall be either
9 or 11, and the Majority Holders shall be entitled to elect and designate
three directors of the Corporation (regardless of whether the number of
directors is 9 or 11). If the Original Holders ever own (as reflected in the
stock ledger of the Corporation on the relevant Record Date) less than 25% of
the Adjusted Number of Shares Purchased, for so long as the Original Holders
own at least 10% of the Adjusted Number of Shares Purchased (and regardless of
whether the Original Holders subsequently regain ownership of 25% or more of
the Adjusted Number of Shares Purchased), then the total number of directors
shall be either 9 or 11, and the Majority Holders shall be entitled to elect
and designate one director of the Corporation (regardless of whether the number
of directors is 9 or 11). If the Original Holders shall ever fail to own (as
reflected in the stock ledger of the Company on the relevant Record Date) at
least 10% of the Adjusted Number of Shares Purchased (and regardless of whether
the Original Holders subsequently regain ownership of 10% or more of the
Adjusted Number of Shares Purchased), then the total number of directors shall
be designated in accordance with the Corporation's by-laws and the holders of
Series A Preferred Stock shall no longer be entitled, as a class, to elect any
particular number of directors of the Corporation. The "Adjusted Number of
Shares Purchased" means the Number of Convertible Equivalent Shares purchased
by the Original Holders (as increased, from time to time, by the number of
shares of capital stock of the Corporation (as converted into Common Stock, if
applicable) that the Original Holders purchase directly from the Corporation
after the date hereof and as equitably adjusted, from time to time, in
connection with any event requiring adjustment under Section 5(f) (an
"Adjustment Event"), such adjustment to be made in a manner consistent with
such adjustment of the Conversion Price under Section 5(f)). The Majority
Holders may remove, with or without cause, any or all of the directors elected
by the holders of Series A Preferred Stock pursuant to this Section 2, and such
directors may not be removed by vote of the outstanding shares as a whole, for
cause or otherwise. In the event a vacancy is created on the Corporation's
Board of Directors by reason of the incapacity, death, removal or resignation
of any or all of the directors elected by the holders of Series A Preferred
Stock pursuant to this Section 2, such vacancy shall be filled only by vote of
the Majority Holders.


                                      E-2
<PAGE>

   Notwithstanding anything to the contrary, in any event where (x) this
Certificate of Designations provides that the total number of directors may be
either 9 or 11 and (y) the terms of that certain Amended and Restated Investors
Agreement, dated as of April 14, 2000 (the "Charterhouse Investors Agreement"),
between the Corporation and Charter URS LLC ("Charterhouse") provide that
Charterhouse or its Permitted Transferees (as such term is defined in the
Charterhouse Investors Agreement) may nominate two directors to the board of
directors, the board of directors shall consist of 11 members.

   "Original Holders" shall mean Blue Truck Acquisition, LLC ("Blue Truck"),
its respective Affiliates, partners, members or stockholders and the respective
Affiliates, partners, members or stockholders of such Persons.

   "Affiliates" shall mean with respect to any Person, any other Person
controlling, controlled by or under common control with such Person.

   "Person" means an individual, corporation, limited liability company,
partnership, association, trust or any other entity or organization.

   3. Dividends.

   (a) Mandatory Dividends. For the period prior to 2008, the holders of each
outstanding share of Series A Preferred Stock shall be entitled to receive
cumulative dividends on the Series A Preferred Stock, at the rate per annum of
(x) five and one half percent (5 1/2%) prior to    , 2006 and (y) five percent
(5%) on and after    , 2006, of the Series A Preferred Base Liquidation Amount
(as defined in Section 4(a) below) (a "Series A Preferred Cumulative
Dividend"), with such dividends to be paid in cash as set forth below. Series A
Preferred Cumulative Dividends shall accrue on a daily basis commencing as of
the date of issuance of the Series A Preferred Stock and shall be mandatorily
paid immediately prior to a Liquidation Event (as defined in Section 4 below)
(the date of such payment of the Series A Preferred Cumulative Dividend is
referred to herein as the "Liquidation Dividend Payment Date"). Series A
Preferred Cumulative Dividends shall (i) be computed on the basis of actual
number of days elapsed in a year of 360 days (consisting of twelve 30 day
months), (ii) be paid either quarterly at the end of each calendar quarter (a
"Quarterly Dividend Payment Date") if the Board of Directors of the
Corporation, in its sole and absolute discretion, elects to declare and pay the
dividend for such quarter on or before the Quarterly Dividend Payment Date on
which it is due, or cumulate on a quarterly basis to the extent unpaid by such
Quarterly Dividend Payment Date, whether or not they have been declared and
whether or not there are profits, surplus or other funds of the Corporation
legally available for the payment of dividends (it being understood that if the
dividend for a quarter is not paid by the Quarterly Dividend Payment Date on
which a particular payment is due, then such dividend may not thereafter be
paid in cash except upon liquidation as provided in Section 3(b)), and (iii)
accrue and include dividends on arrearages, calculated at the end of each
calendar quarter, at the rate of (x) five and one half percent (5 1/2%) per
annum prior to    , 2006 and (y) five percent (5%) per annum on and after    ,
2006 and prior to    , 2008. Series A Preferred Cumulative Dividends shall not
accrue for the period on and after (i)    , 2008, or (ii) the Quarterly
Dividend Payment Date next following the date on or after    , 2005 upon which
the average of the closing prices of the Common Stock on the NASDAQ National
Market (or such other national market system or exchange on which such shares
are then listed, traded or quoted) exceeds, for a period of 30 consecutive
trading days, 313% of the Conversion Price (as defined in Section 5(e)(i)
below).

   (b) On a Liquidation Dividend Payment Date, all accrued dividends shall be
paid in cash, unless the Liquidation Event is an Organic Change in which the
only consideration received is securities of the acquiring company or an
Affiliate thereof which are freely tradeable except for any transfer
restrictions imposed by the acquiring company or any limitations on resale
imposed by Rule 144 or 145 of the Securities Act of 1933, as amended
("Marketable Securities"), so long as the holders of the Series A Preferred
Stock (or any securities into which Series A Preferred Stock may be exchanged
in an Organic Change) have a right to require registration of such securities
upon demand, in which case the accrued dividends may be paid, at the option of
the Corporation, in such Marketable Securities. In addition, upon an optional
conversion, or an automatic

                                      E-3
<PAGE>

conversion triggered by an Organic Change, all dividends that have accrued
since the next preceding Quarterly Dividend Payment Date (or the date of
issuance in the case of such conversion prior to the first Quarterly Dividend
Payment Date) and (without duplication) all dividends that have accrued from
and after    , 2005 shall be paid in shares of Common Stock or in cash, at the
option of the Majority Holders. If dividends are to be paid in shares of Common
Stock pursuant to the preceding sentence, the value of such shares shall be
determined, (A) in the case of an Organic Change (other than as set forth in
clause (B), below), by the Net Per Share Price paid for shares of Common Stock
on such Organic Change, (B) in the case of an Organic Change in which no per
share price is paid for shares of Common Stock, mutually by the Board of
Directors and the Majority Holders or, if the Board of Directors and the
Majority Holders shall fail to agree, at the Corporation's expense by an
appraiser chosen by the Board of Directors and reasonably acceptable to the
Majority Holders or (C) in the case of a voluntary conversion, by the Current
Market Price (as defined in Section 5(f)(iv) below).

   "Net Per Share Price" shall mean an amount equal to a quotient expressed as
a fraction (a) the numerator of which shall be the aggregate dollar amount
(whether in cash or the fair market value of the consideration received) paid
to the stockholders of the Corporation as consideration in an Organic Change
plus the amount payable to any Person upon the exercise of Common Stock
Equivalents (exclusive of Common Stock Equivalents that are not "in the money"
at the price to be paid in the transaction constituting the Organic Change (or
if there is no price to be paid, at the Current Market Price of the Common
Stock)) and (b) the denominator of which shall be the number of shares of
Common Stock outstanding on a fully diluted basis (assuming the conversion of
the Series A Preferred Stock and exclusive of Common Stock Equivalents that are
not "in the money") at the price to be paid in the transaction constituting the
Organic Change (or if there is no price to be paid, at the Current Market Price
of the Common Stock).

   "Common Stock Equivalent" shall mean any security or obligation which is by
its terms convertible or exchangeable into shares of Common Stock or another
Common Stock Equivalent, and any option, warrant or other subscription or
purchase right with respect to Common Stock.

   (c) Participating Dividends. In addition to the mandatory dividends
described in Section 3(a) above, the holders of the Series A Preferred Stock
shall be entitled to receive out of funds legally available therefor, dividends
(other than dividends paid in additional shares of Common Stock with respect to
which an adjustment of the Conversion Price has been made in accordance with
Section 5(f)(ii)) at the same rate as dividends are paid with respect to the
Common Stock (treating each share of Series A Preferred Stock as being equal to
the number of shares of Common Stock into which each such share of Series A
Preferred Stock could be converted pursuant to the provisions of Section 5(a)
on the record date for determining the holders of Common Stock entitled to such
dividend).

   4. Liquidation.

   (a) Liquidation Preference. Upon any liquidation, dissolution or winding up
of the Corporation, whether voluntary or involuntary (a "Liquidation Event"),
holders of each outstanding share of Series A Preferred Stock shall be entitled
to be paid out of the assets of the Corporation available for distribution to
stockholders, whether such assets are capital, surplus or earnings, and before
any amount shall be paid or distributed to the holders of any other capital
stock of the Corporation, an amount per share of Series A Preferred Stock in
cash equal to the sum of (i) [$  purchase price] per share, adjusted
appropriately for stock splits, reverse stock splits, stock dividends,
recapitalizations and the like in the same manner as the Conversion Price is
adjusted in accordance with Section 5(f) (the "Series A Preferred Base
Liquidation Amount"), plus (ii) the amount of any and all unpaid Series A
Preferred Cumulative Dividends (together with the Series A Preferred Base
Liquidation Amount, the "Series A Preferred Liquidation Preference Amount");
provided, however, that if, upon any Liquidation Event, the amounts payable
with respect to the Series A Preferred Stock are not paid in full, the holders
of the Series A Preferred Stock shall share ratably in any distribution of
assets in proportion to the amounts that would be payable to such holders if
such assets were sufficient to permit payment in full. If and to the extent
that the holders of the outstanding shares of Series A Preferred Stock have
received all the Series A Preferred Liquidation Preference Amount, the holders
of Series A Preferred Stock shall thereafter share ratably

                                      E-4
<PAGE>

with the holders of Common Stock in the value received for the remaining assets
and properties of the Corporation, if any, with distributions and payments, as
the case may be, to be made to the holders of Series A Preferred Stock as if
each share of Series A Preferred Stock had been converted into the number of
shares of Common Stock into which each such share of Series A Preferred Stock
could be converted pursuant to the provisions of Section 5(a) immediately prior
to any such Liquidation Event.

   (b) Non-Cash Distributions. In the event of a Liquidation Event resulting in
the availability of assets other than cash for distribution to the holders of
the Series A Preferred Stock, the holders of the Series A Preferred Stock shall
be entitled to a distribution of cash and/or assets equal in value to the
Series A Preferred Liquidation Preference Amount and other distribution rights
stated in Section 4(a). In the event that such distribution to the holders of
the Series A Preferred Stock shall include any assets other than cash, the
following provisions shall govern: The Board of Directors shall first determine
the value of such assets for such purpose and shall notify all holders of
shares of Series A Preferred Stock of such determination. The value of such
assets for purposes of the distribution under this Section 4(c) shall be the
value as determined by the Board of Directors in good faith and with due care,
unless the Majority Holders shall object thereto in writing within 15 days
after the date of such notice (the "Objecting Stockholders"). In the event of
such objection, the valuation of such assets for purposes of such distribution
shall be determined by an arbitrator mutually selected by a majority of the
Objecting Stockholders (based on the number of shares of Series A Preferred
Stock) and the Board of Directors, or in the event a single arbitrator cannot
be agreed upon within 10 days after the written objection sent by the Objecting
Stockholders, in accordance with the previous sentence, the valuation of such
assets shall be determined by an arbitration in which (i) the Objecting
Stockholders shall have named in their notice of objection one arbitrator, (ii)
the Board of Directors shall name a second arbitrator within 15 days from the
receipt of such notice, (iii) the arbitrators selected by the Objecting
Stockholders and the Board of Directors shall together select a third
arbitrator within 15 days thereafter, and (iv) the three arbitrators thus
selected shall determine the valuation of such assets within 15 days thereafter
for purposes of such distribution by majority vote. The costs of such
arbitration shall be borne equally by the Corporation and by the holders of the
Series A Preferred Stock, pro rata based on the number of shares of Series A
Preferred Stock held by the holders of the Series A Preferred Stock. Such
determination of value and the sharing of costs by the holders of the Series A
Preferred Stock shall be binding on all holders of Series A Preferred Stock.

   (c) Organic Change. "Organic Change" shall mean (a) (i) the merger or
consolidation of the Corporation into or with one or more Persons, or (ii) the
merger or consolidation of one or more Persons into or with the Corporation if,
in the case of (i) or (ii) the stockholders of the Corporation prior to such
merger or consolidation do not retain at least a majority of the voting power
of the surviving Person, (b) the voluntary sale, conveyance, exchange or
transfer to another Person of (i) the voting capital stock of the Corporation
if, after such sale, conveyance, exchange or transfer, the stockholders of the
Corporation prior to such sale, conveyance, exchange or transfer do not retain
at least a majority of the voting power of the Corporation or (ii) all or
substantially all of the assets of the Corporation or (c) a capital
reorganization of the Corporation (other than by way of stock split, reverse
stock split or combination of shares or stock dividends or distributions
provided for in Sections 5(f)(i) or 5(f)(ii)). Notwithstanding anything to the
contrary contained herein, any transaction that is consummated at a time when
the Majority Holders have the right to designate a majority of the directors of
the Corporation shall be an Organic Change if the Majority Holders do not have
the right to designate a majority of the Board of Directors of the Corporation
or its successor following such transaction on terms no less favorable than are
set forth in Section 2(b) hereof. At the election of the Majority Holders, the
results of which are conveyed to the Corporation at least five (5) business
days prior to the closing of the Organic Change, an Organic Change shall be
deemed to be a liquidation, dissolution or winding up of the Corporation for
purposes of this Section 4.

   (d) Notice. Not less than 15 days prior to the occurrence of any Liquidation
Event, the Corporation will furnish each holder of Series A Preferred Stock
notice in accordance with Section 6(a) hereof, together with a certificate
prepared by the chief financial officer of the Corporation describing in detail
the facts of such Liquidation Event, stating in detail the amount(s) per share
of Series A Preferred Stock each holder of Series A

                                      E-5
<PAGE>

Preferred Stock would receive pursuant to the provisions of Section 4(a) hereof
and stating in detail the facts upon which such amount was determined.

   5. Conversion. The Series A Preferred Stock may be converted as follows:

   (a) Voluntary Conversion. At any time, the holder of any shares of Series A
Preferred Stock may, at such holder's option, elect to convert (a "Voluntary
Conversion") all or any portion of the shares of Series A Preferred Stock held
by such Person as follows: for each share of Series A Preferred Stock being
converted, into the number of fully paid and nonassessable shares of Common
Stock equal to the sum of (i) the quotient obtained by dividing (x) the Series
A Preferred Base Liquidation Amount by (y) the Conversion Price (as defined in
Section 5(e)(i) below) plus (ii) the quotient obtained by dividing (x) the
amount, if any, by which the Series A Preferred Liquidation Preference Amount
that has accrued at any time prior to    , 2005 exceeds the Series A Preferred
Base Liquidation Amount by (y) the product of the Conversion Price and 0.85.
Such sum is referred to as the "Series A Conversion Rate" and shall be computed
as of the date of delivery by the holder of its notice of election to convert
or immediately prior to a mandatory conversion in accordance with Section 5(c).

   (b) Mechanics of Voluntary Conversion. The Voluntary Conversion of Series A
Preferred Stock shall be conducted in the following manner:

     (i) Holder's Delivery Requirements. To convert Series A Preferred Stock
  into full shares of Common Stock on any date (the "Voluntary Conversion
  Date"), the holder thereof shall (A) transmit by facsimile (or otherwise
  deliver), for receipt on or prior to 11:59 p.m., New York Time on such
  date, a copy of a fully executed notice of conversion (the "Conversion
  Notice"), to the Chief Financial Officer of the Corporation, and (B)
  surrender to a common carrier for delivery to the Corporation as soon as
  practicable following such date, the original certificates representing the
  shares of Series A Preferred Stock being converted (or an indemnification
  undertaking with respect to such shares in the case of their loss, theft or
  destruction) (the "Series A Stock Certificates") and the originally
  executed Conversion Notice.

     (ii) Corporation's Response. Upon receipt by the Corporation of the
  Conversion Notice, the Corporation shall immediately send, via facsimile, a
  confirmation of receipt of such Conversion Notice to such holder. Upon
  receipt by the Corporation of the Series A Stock Certificates to be
  converted pursuant to a Conversion Notice, together with the originally
  executed Conversion Notice, the Corporation or its designated transfer
  agent (the "Transfer Agent") (as applicable) shall issue and--surrender to
  a common carrier for overnight delivery to the address as specified in the
  Conversion Notice, (A) a certificate, registered in the name of the holder
  or its designee, for the number of full shares of Common Stock to which the
  holder shall be entitled and, (B) in lieu of any fractional shares to which
  the holder would otherwise be entitled, a check for the amount of cash
  equal to the product of such fraction multiplied by the average of the
  closing trade prices of the Common Stock for the five consecutive trading
  days immediately preceding the Voluntary Conversion Date. If the number of
  shares of Series A Preferred Stock represented by the Series A Stock
  Certificate(s) submitted for conversion is greater than the number of
  shares of Series A Preferred Stock being converted, then the Corporation
  shall at its own expense, issue and deliver to the holder a new Series A
  Stock Certificate representing the number of shares of Series A Preferred
  Stock not converted under Section 5(a).

   (c) Mandatory Conversion.

     (i) Automatic Conversion. Immediately prior to the occurrence of an
  Organic Change, each outstanding share of Series A Preferred Stock shall,
  automatically and without any action on the part of the holder thereof,
  convert, as of and subject to the closing of the Organic Change, into the
  number of fully paid and nonassessable shares of Common Stock at the Series
  A Conversion Rate. Notwithstanding the foregoing, mandatory conversion
  shall not occur with respect to any Series A Preferred Stock pursuant to
  this Section 5(c)(i) in the event that a liquidation election has been made
  in accordance with the provisions of Section 4(c).


                                      E-6
<PAGE>

     (ii) Mandatory Conversion Mechanics. The date of the closing of the
  Organic Change referred to in Section 5(c)(i) is referred to herein as the
  "Mandatory Conversion Date." On the Mandatory Conversion Date, the
  outstanding shares of Series A Preferred Stock shall be converted
  automatically into Common Stock as provided in Section 5(c)(i) or 5(c)(ii)
  above, as appropriate, without any further action by the holders of such
  shares and whether or not the Series A Stock Certificates representing such
  shares are surrendered to the Corporation or its transfer agent; provided,
  however, that the Corporation shall not be obligated to issue certificates
  evidencing the shares of Common Stock issuable upon conversion of any
  shares of Series A Preferred Stock unless the Series A Stock Certificates
  evidencing such shares of Series A Preferred Stock are either delivered to
  the Corporation or the holder notifies the Corporation that such Series A
  Stock Certificates have been lost, stolen, or destroyed, and executes an
  agreement satisfactory to the Corporation to indemnify the Corporation from
  any loss incurred by it in connection therewith. Upon the occurrence of the
  Mandatory Conversion of the Series A Preferred Stock pursuant to this
  Section 5(c), the holders of the Series A Preferred Stock who have not made
  the Liquidation Election in accordance with Section 4(c) shall surrender
  the Series A Stock Certificates representing the Series A Preferred Stock
  for which the Mandatory Conversion Date has occurred to the Corporation and
  the Corporation shall deliver the shares of Common Stock and the cash in
  lieu of fractional shares which are deliverable upon such conversion (in
  the same manner set forth in Section 5(b)(ii)) to the holder within three
  (3) business days of the holder's delivery of the applicable Series A Stock
  Certificates.

   (d) Record Holder. The conversion of the Series A Preferred Stock shall be
deemed for all purposes to have been effected on the Voluntary Conversion Date
or Mandatory Conversion Date, as applicable. The Person or Persons entitled to
receive the shares of Common Stock issuable upon a conversion of the Series A
Preferred Stock shall be treated for all purposes as the record holder or
holders of such shares of Common Stock on the Voluntary Conversion Date or
Mandatory Conversion Date, as applicable.

   (e) Conversion Price.

     (i) The term "Conversion Price" shall mean the lesser of (A) $20.00 and
  (B) an amount equal to the Thirty Day Average Share Price; provided, that
  if the Thirty Day Average Share Price is (A) greater than or equal to $8.40
  per share but less than or equal to $10.00 per share then the Conversion
  Price shall be $10.00, or (B) less than $8.40 per share then the Conversion
  Price shall be 120% of the Thirty Day Average Share Price, in each case
  subject to adjustment from time to time as provided in Section 5(f).

     (ii) The term "Thirty Day Average Share Price" shall mean the average of
  the last reported sale prices per share of the Common Stock on the Nasdaq
  National Market (or on such other United States stock exchange or public
  trading market on which the shares of Common Stock are listed or trade at
  the time of the calculation) or, if such shares of Common Stock are not so
  reported or listed, the average of the last reported bid prices per share
  of the Common Stock, for the thirty consecutive trading days immediately
  preceding the date on which the Corporation first issues any shares of
  Series A Preferred Stock, as equitably adjusted for any reverse stock split
  of the Common Stock of the Company occurring during such 30 consecutive
  trading day period. If a reverse stock split is effected during such
  measurement period, then the sale price on all days prior to such effective
  date shall be adjusted by multiplying such price by the number of shares
  converted into one share of Common Stock in the reverse stock split.

   (f) Adjustments of Conversion Price.

     (i) Adjustments for Stock Splits and Combinations. If the Corporation
  shall at any time or from time to time after the issuance of Series A
  Preferred Stock effect a stock split of the outstanding Common Stock, the
  applicable Conversion Price in effect immediately prior to the stock split
  shall be proportionately decreased. If the Corporation shall at any time or
  from time to time after the issuance of Series A Preferred Stock effect a
  reverse stock split or otherwise combine the outstanding shares of Common
  Stock, the applicable Conversion Price in effect immediately prior to the
  reverse stock split or combination shall be proportionately increased. Any
  adjustments under this Section 5(f)(i) shall be effective at the close of
  business on the date the stock split, reverse stock split or combination
  occurs.

                                      E-7
<PAGE>

     (ii) Adjustments for Certain Dividends and Distributions. If the
  Corporation shall at any time or from time to time after the issuance of
  Series A Preferred Stock, make or issue or set a record date for the
  determination of holders of Common Stock entitled to receive a dividend or
  other distribution payable in shares of Common Stock, then, and in each
  event, the applicable Conversion Price in effect immediately prior to such
  event shall be decreased as of the time of such issuance or, in the event
  such record date shall have been fixed, as of the close of business on such
  record date, by multiplying, as applicable, the applicable Conversion Price
  then in effect by a fraction: the numerator of which shall be the total
  number of shares of Common Stock issued and outstanding immediately prior
  to the time of such issuance or the close of business on such record date;
  and the denominator of which shall be the total number of shares of Common
  Stock issued and outstanding immediately prior to the time of such issuance
  or the close of business on such record date plus the number of shares of
  Common Stock issuable in payment of such dividend or distribution.

     (iii) Adjustments for Reclassification, Exchange or Substitution. If the
  Common Stock issuable upon conversion of the Series A Preferred Stock at
  any time or from time to time after the issuance of Series A Preferred
  Stock shall be changed to the same or different number of shares of any
  class or classes of stock, whether by reclassification, exchange,
  substitution or otherwise (other than by way of a stock split, reverse
  stock split or combination of shares or stock dividends provided for in
  Sections 5(f)(i) and (ii), or an Organic Change, then, and in each event,
  an appropriate revision to the Conversion Price shall be made and provision
  shall be made (by adjustments of the Conversion Price or otherwise)) so
  that the holder of each share of Series A Preferred Stock shall have the
  right thereafter to convert such share of Series A Preferred Stock into the
  kind and amount of shares of stock and other securities receivable upon
  reclassification, exchange, substitution or other change, by holders of the
  number of shares of Common Stock into which such share of Series A
  Preferred Stock might have been converted immediately prior to such
  reclassification, exchange, substitution or other change, all subject to
  further adjustment as provided herein.

     (iv) Issuance of Common Stock or Common Stock Equivalent below Current
  Market Price. If at any time after the issuance of the Series A Preferred
  Stock the Corporation shall (i) issue Common Stock without consideration or
  for consideration per share of less than 90% of the Current Market Price
  per share of the Common Stock on the date of such issue, or (ii) issue
  Common Stock Equivalents with an exercise or conversion price that is less
  than both the Conversion Price then in effect and 90% of the Current Market
  Price per share of Common Stock on the date of such issue, then and in such
  event the Conversion Price shall be reduced, concurrently with such issue,
  to a new Conversion Price determined by multiplying the then current
  Conversion Price by a fraction, the numerator of which shall be the number
  of shares of Common Stock outstanding immediately prior to such issue plus
  the number of shares of Common Stock which the aggregate consideration
  received by the Corporation for the total number of shares of Common Stock
  so issued, or issuable upon exercise or conversion of such Common Stock
  Equivalents, would purchase at the Current Market Price; and the
  denominator of which shall be the number of shares of Common Stock
  outstanding immediately prior to such issue plus the number of shares of
  such Common Stock so issued, or issuable upon exercise or conversion of
  such Common Stock Equivalents. In any such case in which the Conversion
  Price is adjusted as a result of issuance of Common Stock Equivalents, no
  further adjustment in the Conversion Price shall be made upon the
  subsequent issue of Common Stock upon the exercise or conversion of such
  Common Stock Equivalents.

     "Current Market Price" shall mean the average of the last reported sales
  prices per share of the Common Stock on the Nasdaq National Market (or on
  such other United States stock exchange or public trading market on which
  the shares of Common Stock are listed or trade at the time of the
  calculation) or, if such shares of Common Stock are not so reported or
  listed, the average of the last reported bid prices per share of the Common
  Stock, in each case, for the thirty consecutive trading days immediately
  preceding the date of determination or if no such bid prices are available,
  then the fair market value as determined at the Corporation's expense by an
  appraiser chosen by the Board of Directors and reasonably acceptable to the
  Majority Holders.


                                      E-8
<PAGE>

     (v) Adjustments for an Organic Change. If at any time, or from time to
  time, after the issuance of Series A Preferred Stock, there shall be an
  Organic Change, then as a part of such Organic Change an appropriate
  revision to the Conversion Price shall be made and provision shall be made
  (by adjustments of the Conversion Price or otherwise) so that the holder of
  each share of Series A Preferred Stock shall have the right thereafter to
  convert such share of Series A Preferred Stock into the kind and amount of
  shares of stock and other securities or property of the Corporation or any
  successor corporation resulting from the Organic Change to which such
  holder would have been entitled upon consummation of the Organic Change if
  such holder(s) had converted the Series A Preferred Stock immediately prior
  thereto. In any such case, appropriate adjustment shall be made in the
  application of the provisions of this Section 5(f)(v) with respect to the
  rights of the holders of the Series A Preferred Stock after the Organic
  Change to the end that the provisions of this Section 5(f)(v) (including
  any adjustment in the applicable Conversion Price then in effect and the
  number of shares of stock or other securities deliverable upon conversion
  of the Series A Preferred Stock) shall be applied after that event in as
  nearly an equivalent manner as may be practicable.

     (vi) Certain Distributions. In case the Corporation shall at any time,
  or from time to time, prior to conversion of the Series A Preferred Stock,
  distribute to holders of shares of the Common Stock (including any such
  distribution made in connection with a merger, consolidation or other
  business combination which is not an Organic Change) cash, evidences of
  indebtedness of the Corporation or another issuer, securities of the
  Corporation or another issuer or other assets (excluding dividends or
  distributions in which holders of shares of Series A Preferred Stock
  participate, in the manner provided in Section 3, and dividends payable in
  shares of Common Stock for which adjustment is made under another paragraph
  of this Section 5(f)(vi)) or rights or warrants to subscribe for or
  purchase securities of the Corporation, the Conversion Price then in effect
  shall be adjusted (and any other appropriate actions shall be taken by the
  Corporation) by multiplying the Conversion Price in effect immediately
  prior to the date of such distribution by a fraction (x) the numerator of
  which shall be the Current Market Price of the Common Stock immediately
  prior to the date of distribution less the then fair market value (as
  determined in accordance with the provisions of Section 4(b)) of the
  portion of the cash, evidences of indebtedness, securities or other assets
  so distributed or of such rights or warrants applicable to one share of
  Common Stock and (y) the denominator of which shall be the Current Market
  Price of the Common Stock immediately prior to the date of distribution
  (but such fraction shall not be greater than one); provided, however, that
  no adjustment shall be made with respect to any distribution of rights or
  warrants to subscribe for or purchase securities of the Corporation if the
  holders of shares of Series A Preferred Stock would otherwise be entitled
  to receive such rights or warrants upon conversion at any time of shares of
  Series A Preferred Stock into Common Stock. Such adjustment shall be made
  whenever any such distribution is made and shall become effective
  retroactively to a date immediately following the close of business on the
  record date for the determination of stockholders entitled to receive such
  distribution.

   (g) Certain Issues Excepted. Anything herein to the contrary
notwithstanding, the Corporation shall not be required to make any adjustment
of the number of shares of Common Stock issuable upon conversion of (i) the
Series A Preferred Stock hereunder, (ii) options or warrants or rights to
purchase stock under any of the Corporation's employee or director stock option
plans approved by the Corporation's Board of Directors or (iii) the
Corporation's 8% Convertible Subordinated Debentures due 2008.

   (h) No Impairment. The Corporation shall not, by amendment of its
Certificate of Incorporation or through any reorganization, transfer of assets,
consolidation, merger, dissolution, issue or sale of securities or any other
voluntary action, avoid or seek to avoid the observance or performance of any
of the terms to be observed or performed hereunder by the Corporation, but will
at all times in good faith, assist in the carrying out of all the provisions of
this Section 5 and in the taking of all such action as may be necessary or
appropriate in order to protect the conversion rights of the holders of the
Series A Preferred Stock against impairment.


                                      E-9
<PAGE>

   (i) Issue Taxes. The Corporation shall pay any and all issue and other
taxes, excluding federal, state or local income taxes, that may be payable in
respect of any issue or delivery of shares of Common Stock on conversion of
shares of Series A Preferred Stock pursuant hereto; provided, however, that the
Corporation shall not be obligated to pay any transfer taxes resulting from any
transfer requested by any holder in connection with any such conversion.

   (j) Fractional Shares. No fractional shares of Common Stock shall be issued
upon conversion of the Series A Preferred Stock. In lieu of any fractional
shares to which the holder would otherwise be entitled, the Corporation shall
pay cash equal to the product of such fraction multiplied by the average of the
closing trade prices of the Common Stock for the five consecutive trading days
immediately preceding the Mandatory Conversion Date or the Voluntary Conversion
Date, as applicable.

   (k) Reservation of Common Stock. The Corporation shall, so long as any
shares of Series A Preferred Stock are outstanding, reserve and keep available
out of its authorized and unissued Common Stock, solely for the purpose of
effecting the conversion of the Series A Preferred Stock, such number of shares
of Common Stock as shall from time to time be sufficient to effect the
conversion of all of the Series A Preferred Stock then outstanding. The
Corporation shall, from time to time in accordance with applicable law,
increase the authorized number of shares of Common Stock if at any time the
unissued number of authorized shares shall not be sufficient to satisfy the
Corporation's obligations under this Section 5(k).

   6. Notice.

   (a) Liquidation Events, Etc. In the event (i) the Corporation establishes a
record date to determine the holders of any class of securities who are
entitled to receive any dividend or other distribution or who are entitled to
vote at a meeting (or by written consent) in connection with any of the
transactions identified in clause (ii) hereof, (ii) that any Liquidation Event
or Organic Change, as applicable, becomes reasonably likely to occur, (iii) the
Corporation shall declare a dividend, redemption or other distribution with
respect to its Common Stock or (iv) of any Adjustment Event, the Corporation
shall mail or cause to be mailed by first class mail (postage prepaid) to each
holder of Series A Preferred Stock at least forty-five (45) days prior to such
record date specified therein or the expected effective date of any such
transaction, a notice specifying (A) the date of such record date for the
purpose of such dividend or distribution or meeting or consent and a
description of such dividend or distribution or the action to be taken at such
meeting or by such consent, (B) the date on which any such Liquidation Event,
Organic Change or Adjustment Event, as applicable, is expected to become
effective, and (C) the date on which the books of the Corporation shall close
or a record shall be taken with respect to any such event.

   (b) Waiver of Notice. Any holder of Series A Preferred Stock may as to
itself, at any time upon written notice to the Corporation, waive any notice
provisions specified herein for the benefit of such holder.

   7. Certain Remedies. Any registered holder of Series A Preferred Stock shall
be entitled to an injunction or injunctions to prevent breaches of the
provisions of this Certificate of Designations and to enforce specifically the
terms and provisions of this Certificate of Designations in any court of the
United States or any state thereof having jurisdiction, this being in addition
to any other remedy to which such holder may be entitled at law or in equity.

   8. No Reissuance of Series A Preferred Stock. No shares of Series A
Preferred Stock acquired by the Corporation by reason of purchase, conversion
or otherwise shall be reissued, and all such shares shall be canceled, retired
and eliminated from the shares which the Corporation shall be authorized to
issue.

                                      E-10
<PAGE>

   IN WITNESS WHEREOF, United Road Services, Inc. has caused this Certificate
of Designations to be signed and attested by the undersigned this     day of
   , 2000.


                                          United Road Services, Inc.


                                          By___________________________________:
                                          Name: Gerald Riordan
                                          Title: Chief Executive Officer

Attest:


_____________________________________
Name: Donald J. Marr
Title: Chief Financial Officer

                                      E-11
<PAGE>

                                                                      Appendix F

                                AMENDMENT NO. 1
                                       TO
                            STOCK PURCHASE AGREEMENT

   AMENDMENT NO. 1, DATED AS OF MAY 26, 2000, TO THAT CERTAIN STOCK PURCHASE
AGREEMENT (this "Amendment"), by and among United Road Services, Inc., a
Delaware corporation, and Blue Truck Acquisition, LLC, a Delaware limited
liability company.

                             PRELIMINARY STATEMENT

   On April 14, 2000, the parties hereto entered into a Stock Purchase
Agreement (the "Initial Agreement"). The Initial Agreement is being amended
hereby. Capitalized terms used herein and not otherwise defined shall have the
same meanings attributed to them in the Initial Agreement.

   NOW THEREFORE, in consideration of the mutual covenants and agreements set
forth herein and for other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the parties hereto agree as
follows:

   1. Amendment to Exhibit A to the Initial Agreement. Exhibit A to the Initial
Agreement is hereby amended as set forth in Annex A attached hereto.

   2. Amendment to Exhibit C to the Initial Agreement. Exhibit C to the Initial
Agreement is hereby amended as set forth in Annex B attached hereto.

   3. Amendment to Exhibit D to the Initial Agreement. Exhibit D to the Initial
Agreement is hereby amended as set forth in Annex C attached hereto.

   4. Addition of Exhibit F to the Initial Agreement. Exhibit F is hereby added
to Initial Agreement in the form set forth in Annex D attached hereto.

   5. Amendment to Section 2.2 of the Initial Agreement. The last sentence of
the second paragraph of Section 2.2 of the Initial Agreement is hereby amended
and restated in its entirety as follows:

     "Upon consummation of the Closing as contemplated hereby, including
  receipt by the Company of the Purchase Price, the Series A Preferred Stock
  owned by the Investor will be validly issued, fully paid and nonassessable,
  and any shares of capital stock issued upon the conversion of the Series A
  Preferred Stock in accordance with the terms thereof shall be validly
  issued, fully paid and nonassessable."

   6. Amendment to the Preamble and Sections 3.6(c), 3.14, 3.18, 5.1 and 5.8(c)
of the Initial Agreement. The Preamble and Sections 3.6(c), 3.14, 3.18, 5.1 and
5.8(c) of the Initial Agreement are hereby amended by deleting the words
"Certificate of Designation" and replacing them with the words "Certificate of
Designations."

   7. Amendment to Section 1.1 of the Initial Agreement. Section 1.1 of the
Initial Agreement is hereby amended and restated in its entirety as follows:

     "The Company has authorized the issuance and sale to the Investor of its
  Series A Preferred Stock for a per share purchase price (the "Per Share
  Purchase Price") in the amount per share equal to the product of ten times
  the lesser of (A) $20.00 and (B) an amount equal to the Thirty Day Average
  Share Price on the Closing Date; provided, that if the Thirty Day Average
  Share Price is (A) greater than or equal to $8.40 per share but less than
  or equal to $10.00 per share then the Per Share Purchase Price shall be the
  product of $10.00 times ten, or (B) less than $8.40 per share then the Per
  Share Purchase Price shall be 120% of the product of ten times the Thirty
  Day Average Share Price."

                                      F-1
<PAGE>

   8. Amendment to Section 3.1 of the Initial Agreement. Section 3.1 of the
Initial Agreement is hereby amended by inserting the following text immediately
after the last sentence thereof:

     "Notwithstanding anything to the contrary contained in this Agreement,
  the Investor hereby acknowledges that the authorization and sale of
  $2,000,000 worth of Series A Preferred Stock pursuant to the terms and
  subject to the conditions set forth in a draft, dated May 24, 2000, of a
  form Stock Purchase Agreement, to be entered into by and among CFE, Inc., a
  Delaware corporation ("CFE"), and the Company (the "CFE Agreement") shall
  not constitute a breach of any representation, warranty, covenant, term or
  provision contained in this Agreement or the failure of any condition in
  this Agreement, and all such representations, warranties, covenants, terms,
  provisions and conditions are hereby amended to provide for the
  transactions contemplated by the CFE Agreement."

   9. Amendment to Section 3.4 of the Initial Agreement. Section 3.4 of the
Initial Agreement is hereby amended by inserting before the words "(the
"Certificate of Designations")" the words "attached hereto as Appendix B."
Appendix B of the Initial Agreement is hereby amended and restated in its
entirety in the form of Annex E attached hereto.

   10. Amendment to Section 3.5 of the Initial Agreement. Section 3.5 of the
Initial Agreement is hereby amended by deleting the words "as set forth in
Appendix B hereto."

   11. Amendment to Section 3.6(c) of the Initial Agreement. Section 3.6(c) of
the Initial Agreement is hereby amended and restated in its entirety as
follows:

     "A copy of the By-laws of the Company, certified by the Company's
  secretary, as amended to provide in a manner reasonably satisfactory to the
  Investor that at all times until the holders of the Series A Preferred
  Stock no longer have the right under the Investors' Agreement or the
  Certificate of Designations to designate at least a majority of the
  Company's directors, a quorum for a meeting of the Board of Directors of
  the Company shall require that (i) a majority of the total number of all
  directors be present and (ii) a majority of the directors present at a
  meeting are Investor Directors (as such term is defined in the Investors'
  Agreement); and"

   12. Amendment to Section 3.15 of the Initial Agreement. Section 3.15 of the
Initial Agreement is hereby amended and restated in its entirety as follows:

     A refinancing or replacement of the Company's existing credit facility
  shall be available at the Closing providing for at least $25 million of
  liquidity (i.e., available borrowings plus cash on hand) in addition to the
  amount outstanding at Closing, all on terms and conditions reasonably
  satisfactory to the Investor, it being understood that as to principal,
  maturity, rate, fees and security the Investor acknowledges that an $80
  million principal amount (including a $10 million letter of credit
  facility), five year maturity loan, with interest at LIBOR plus 3% and/or
  Prime plus 1 1/2% and a $1.5 million closing fee and $200,000 annual agency
  fee, which is secured by a first lien on substantially all of the assets of
  the Company and its subsidiaries, will be acceptable to the Investor.

   13. Amendment to Section 3.16 of the Initial Agreement. Section 3.16 of the
Initial Agreement is hereby amended by deleting the phrase "in substantially
the form of Exhibit E hereto."

   14. Amendment to Section 3.17 of the Initial Agreement. Section 3.17 of the
Initial Agreement is hereby deleted in its entirety and replaced with the words
"Intentionally Omitted."

   15. Amendment to Section 4.6 of the Initial Agreement. Section 4.6 of the
Initial Agreement is hereby amended and restated in its entirety as follows:

     Side Letter. The Investor shall have delivered to the Company and
  Charterhouse an executed copy of a side letter from the Investor and CFE to
  the Company and Charterhouse in the form set forth in Exhibit F attached
  hereto.

                                      F-2
<PAGE>

   16. Amendment to Section 4.9 of the Initial Agreement. Section 4.9 of the
Initial Agreement is hereby amended and restated in its entirety as follows:

     A refinancing or replacement of the Company's existing credit facility
  shall be available at the Closing providing for at least $25 million of
  liquidity (i.e., available borrowings plus cash on hand) in addition to the
  amount outstanding at Closing, all on terms and conditions reasonably
  satisfactory to the Company, it being understood that as to principal,
  maturity, rate, fees and security the Company acknowledges that an $80
  million principal amount (including a $10 million letter of credit
  facility), five year maturity loan, with interest at LIBOR plus 3% and/or
  Prime plus 1 1/2% and a $1.5 million closing fee and $200,000 annual agency
  fee, which is secured by a first lien on substantially all of the assets of
  the Company and its subsidiaries, will be acceptable to the Company.

   17. Amendment to Section 5.1 of the Initial Agreement. Section 5.1 of the
Initial Agreement is hereby amended by deleting the square brackets around the
words "Prime plus 1 1/2%."

   18. Amendment to Section 5.8(c) of the Initial Agreement. Section 5.8(c) of
the Initial Agreement is hereby amended by deleting the number "$30 million"
and inserting in its place the number "$25 million."

   19. Governing Law. This Amendment shall be governed by and construed in
accordance with the laws of the State of New York applicable to agreements made
and to be performed entirely within such State.

   20. Counterparts. This Amendment may be executed by the parties hereto in
separate counterparts, each of which when so executed and delivered shall be an
original, but all such counterparts shall together constitute one and the same
instrument.

   21. Headings. The headings in this Amendment are for reference only and
shall not affect the interpretation of this Amendment.

   22. Severability. Whenever possible, each provision of this Amendment shall
be interpreted in such a manner as to be effective and valid under applicable
law, but if any provision of this Amendment shall be deemed prohibited or
invalid under such applicable law, such provision shall be ineffective to the
extent of such prohibition or invalidity, and such prohibition or invalidity
shall not invalidate the remainder of such provision or the other provisions of
this Amendment.

   23. Continuing Effect. Except as expressly amended by this Amendment, the
Initial Agreement shall continue unamended and in full force and effect in
accordance with the terms thereof.

                                      F-3
<PAGE>

   IN WITNESS WHEREOF, the parties have executed this Amendment as of the date
first above written.

                                         UNITED ROAD SERVICES, INC.

                                                   /s/ Gerald R. Riordan
                                         By ___________________________________
                                            Name: Gerald R. Riordan
                                            Title:Chief Executive Officer

                                         BLUE TRUCK ACQUISITION, LLC

                                                    /s/ Michael Psaros
                                         By ___________________________________
                                            Name: Michael Psaros
                                            Title:President

Consented to this 26th day of May,
 2000 by:

CHARTER URS LLC

          /s/ Robert Berner
By __________________________________
  Name: Robert Berner
  Title:

                                      F-4
<PAGE>

                                                                      Appendix G

                           UNITED ROAD SERVICES, INC.

                                  Amendment to

                    Amended and Restated Purchase Agreement

                                      for

                     8% Convertible Subordinated Debentures

                                    due 2008

                                     and to

                    Amended and Restated Investors Agreement

                               ----------------

                               Dated May 26, 2000
<PAGE>

                           United Road Services, Inc.
                               8 Automation Lane
                             Albany, New York 12205

                                                                    May 26, 2000

Charter URS LLC
575 Madison Avenue
New York, New York

Ladies and Gentlemen:

   Reference is hereby made to that certain purchase agreement, dated as of
November 19, 1998, between United Road Services, Inc., a Delaware corporation
(the "Company"), and Charter URS LLC, a Delaware limited liability company
("Charterhouse"), relating to, among other things, the purchase of 8%
Convertible Subordinated Debentures due 2008 (the "1998 Purchase Agreement"),
which the Company and Charterhouse agreed to amend and restate pursuant to that
certain Amended and Restated Purchase Agreement, dated as of April 14, 2000
(the "2000 Purchase Agreement"). Reference is also made to that certain
investors agreement, dated as of November 19, 1998 between the Company and
Charterhouse, relating to, among other things, election of directors of the
Company (the "1998 Investors Agreement"), which the Company and Charterhouse
agreed to amend and restate pursuant to that certain Amended and Restated
Investors Agreement dated as of April 14, 2000 (the "2000 Investors
Agreement"). The Company and Charterhouse have agreed to amend the 2000
Purchase Agreement and the 2000 Investors Agreement in the manner set forth
below (the "Amendment"). Accordingly, the Company and Charterhouse hereby agree
as follows:

1. AMENDMENT TO SECTION 6.3.2 OF THE 2000 PURCHASE AGREEMENT.

   Section 6.3.2 of the 2000 Purchase Agreement is amended by adding the words
"or the CFE Preferred Stock under the CFE Equity Documentation" after the words
"Blue Truck Documentation," and by deleting the words "Blue Truck Preferred
Stock and the Debentures" and replacing them with "Blue Truck Preferred Stock,
CFE Preferred Stock, and the Debentures."

2. AMENDMENT TO SECTION 6.24.2 OF THE 2000 PURCHASE AGREEMENT.

   Section 6.24.2 of the 2000 Purchase Agreement is hereby amended and restated
to read in its entirety as follows:

     The Company has provided to Charterhouse a true and complete copy of all
  Blue Truck Documentation, the CFE Equity Documentation, and the Commitment
  Letter. No party to the Blue Truck Documentation or the CFE Equity
  Documentation shall be in default under such documents. No notice of
  default or dispute under such documents has been given to any party thereto
  and no claim been made thereunder. The Blue Truck Purchase Agreement is in
  full force and effect. As of the Closing, the Company and each party to the
  Blue Truck Documentation and the CFE Equity Documentation shall have
  obtained, with respect to such documentation, all consents to the
  execution, delivery and performance of the Blue Truck Documentation and CFE
  Equity Documentation that are listed on Schedule 6.24.2.

3. AMENDMENT TO SECTION 9.1 OF THE 2000 PURCHASE AGREEMENT.

   The last sentence of Section 9.1 of the 2000 Purchase Agreement is hereby
amended and restated to read in its entirety as follows:

     If within a period of one (1) year after any redemption under this
  Section 9.1 there shall occur a Change of Control, then the Company shall
  immediately prior to such Change of Control pay to each Holder the excess
  of such Holder's pro rata share of (A) the Change of Control Purchase Price
  plus accrued interest that would have been payable if no redemption had
  occurred under this Section 9.1 over (B) the aggregate redemption price
  paid on account of such redemption.

                                      G-1
<PAGE>

4. AMENDMENT TO SECTION 10.3.1 OF THE 2000 PURCHASE AGREEMENT.

   The second sentence of Section 10.3.1 of the 2000 Purchase Agreement is
hereby amended as follows:

     (a) The phrase "as provided in paragraphs 10.5.1 through 10.5.6 of
  Section 10.5" is replaced with the words "as provided in this Section
  10.5."

     (b) Clauses (i) and (ii) are restated in their entirety to read : "(i)
  the issuance to Blue Truck at the Closing of the Blue Truck Preferred Stock
  or the issuance to CFE at the Closing of the CFE Preferred Stock, or (ii)
  the conversion of the Blue Truck Preferred Stock or the conversion of the
  CFE Preferred Stock.

     (c) Clauses (iii) and (iv) are deleted.

5. AMENDMENT OF SECTION 11.6.2(iv) OF THE 2000 PURCHASE AGREEMENT

   Section 11.6.2(iv) of the 2000 Purchase Agreement is amended and restated
to read in its entirety as follows:

     (iv) an "Organic Change" or a "Liquidation Event" shall have occurred,
  as such terms are defined in the Blue Truck Certificate of Designation;
  provided, however, that the issuance of the Blue Truck Preferred Shares or
  the CFE Preferred Shares at the Closing shall not constitute a Change of
  Control for purposes of this Section 11.6.2(iv).

6. AMENDMENT OF SECTION 11.7.4 OF THE 2000 PURCHASE AGREEMENT.

   Section 11.7.4 of the 2000 Purchase Agreement is amended by adding the
following after the first sentence:

     Notwithstanding anything to the contrary contained in this Agreement,
  Senior Obligations shall not include any obligations of the Company under
  or relating to the CFE Equity Documentation or otherwise in respect of the
  Series A Preferred Stock to be issued to CFE thereunder.

7. AMENDMENT TO SECTION 12.2 OF THE 2000 PURCHASE AGREEMENT.

   Section 12.2 of the 2000 Purchase Agreement is hereby amended and restated
to read in its entirety as follows:

     The Company will not, and will not permit any of its Subsidiaries,
  directly or indirectly, either to (A) declare or pay any dividend or make
  any distribution on the account of the capital stock (including all shares,
  interests, participations, rights or other equivalents of corporate stock)
  of the Company or any of its Subsidiaries other than (i) dividends or
  distributions payable to the Company or any of its Subsidiaries (ii)
  Scheduled Series A Dividends after a Triggering Event, and (iii) dividends
  or distributions paid solely in shares of capital stock of the Company that
  are not Disqualified Capital Stock, or (B) redeem, repurchase or otherwise
  acquire or retire any outstanding shares of capital stock of the Company or
  any of its Subsidiaries or any security convertible into or exchangeable
  for such capital stock. Notwithstanding the immediately preceding sentence
  Scheduled Series A Dividends shall accrue and cumulate as provided for in
  the Blue Truck Certificate of Designations. Nothing in this Section 12.2
  shall restrict the conversion of the Blue Truck Preferred Stock in
  accordance with the terms of the Blue Truck Documentation or the conversion
  of the CFE Preferred Stock in accordance with the terms of the CFE Equity
  Documentation, except to the extent it would result in the payment of cash
  and/or property other than common stock or other capital stock of the
  Company that is not Disqualified Capital Stock to a holder of Series A
  Participating Preferred Stock.

8. AMENDMENT TO SECTION 12.5.1 OF THE 2000 PURCHASE AGREEMENT.

   Section 12.5.1 of the 2000 Purchase Agreement is hereby amended by adding a
comma before the words "any Related Person" in the first sentence thereof and
by deleting the words "of the type described in Section 6.24.1 of this
Agreement (but without giving effect to the materiality qualification in
clauses (ii), (iii) and (iv) thereof)" in the first sentence thereof.

                                      G-2
<PAGE>

   The last sentence of Section 12.5.1 of the 2000 Purchase Agreement is hereby
amended and restated in its entirety as follows:

     Nothing in this Section 12.5.1 shall prohibit (i) the payment to Blue
  Truck of the fees described in Schedule 12.5.1 to this Agreement pursuant
  to and in accordance with the Blue Truck Documentation, and (ii) the
  Company from entering into, or performing its obligations under, a senior
  secured revolving credit facility with General Electric Capital Corporation
  substantially on the terms and conditions set forth in the Commitment
  Letter to the Company from General Electric Capital Corporation dated as of
  May 18, 2000, and the associated Fee Letter of the same date to the Company
  from General Electric Capital Corporation, copies of which are annexed to
  this Agreement as Exhibit 12.5.1 (collectively, the "Commitment Letter").

9. AMENDMENT TO SECTION 12.5.2(a) OF THE 2000 PURCHASE AGREEMENT.

   Section 12.5.2(a) of the 2000 Purchase Agreement is hereby amended and
restated to read in its entirety as follows:

     The Company will not agree to, or otherwise permit to occur, any
  amendment, supplement or other modification to any of the Blue Truck
  Documentation or CFE Equity Documentation or any waiver or other
  forbearance on the exercise of any of its rights under the Blue Truck
  Documentation or the CFE Equity Documentation, in each case without the
  prior written consent of the Required Holders, which consent may be
  withheld in the sole and absolute discretion of the Holders.

10. AMENDMENT TO SECTION 13(c) OF THE 2000 PURCHASE AGREEMENT

   Section 13(c) of the 2000 Purchase Agreement is hereby amended and restated
to read in its entirety as follows:

     (c) the Company defaults in the performance of or compliance with any
  term contained in Sections 12.1, 12.2, 12.4, or 12.6.

11. AMENDMENT TO SECTION 13(d) OF THE 2000 PURCHASE AGREEMENT

   Section 13(d) of the 2000 Purchase Agreement is hereby amended and restated
to read in its entirety as follows:

     (d) the Company defaults in the performance of or compliance with any
  term contained herein (other than (A) the representations and warranties
  contained in Article 6 hereof and (B) those terms referred to in paragraphs
  (a), (b), and (c) of this Section 13 as to which this paragraph (d) shall
  not apply) and such default is not remedied within 30 days after the
  earlier of (i) a Responsible Officer obtaining actual knowledge of such
  default and (ii) the Company receiving written notice of such default from
  any holder of a Debenture (any such written notice to be identified as a
  "notice of default" and to refer specifically to this paragraph (d) of
  Section 13); or

12. AMENDMENT TO EXISTING DEFINITIONS IN SCHEDULE A OF THE 2000 PURCHASE
   AGREEMENT.

   Schedule A to the 2000 Purchase Agreement is hereby amended by amending the
definition of "DISQUALIFIED CAPITAL STOCK" to add the words "CFE Preferred
Stock" after the words "Blue Truck Preferred Stock."

   Schedule A to the 2000 Purchase Agreement is hereby amended by amending and
restating the following definitions to read in their entirety as follows:

     "BLUE TRUCK DOCUMENTATION" means collectively the Blue Truck Certificate
  of Designations, the Blue Truck Investors' Agreement, the Blue Truck/CFE
  Registration Rights Agreement, the Blue Truck/CFE Side Letter, and the Blue
  Truck Purchase Agreement.

     "BLUE TRUCK PREFERRED STOCK" means the shares of Series A Participating
  Convertible Preferred Stock to be issued to Blue Truck at the Closing under
  and pursuant to the Blue Truck Purchase Agreement.

                                      G-3
<PAGE>

     "BLUE TRUCK PURCHASE AGREEMENT" means the Purchase Agreement, dated the
  date hereof, in the form annexed to this Agreement as Exhibit 7, as amended
  pursuant to the Amendment No. 1 to Stock Purchase Agreement, dated May 26,
  2000, in the form annexed to this Agreement as Exhibit 7-1.

     "BLUE TRUCK INVESTORS' AGREEMENT" means the Investors' Agreement in the
  form annexed to this Agreement as Exhibit 6.

     "BLUE TRUCK/CFE REGISTRATION RIGHTS AGREEMENT" means the Registration
  Rights Agreement in the form annexed to this Agreement as Exhibit 8.

     "OTHER AGREEMENTS" means the Investors Agreement, the Registration
  Rights Agreement, the Releases, the Charterhouse Side Letter, the Amendment
  and Restatement Agreement, the Termination Agreement, the Charterhouse
  Consent, the Interest Letter, the Side Letter from Charterhouse to the
  Company of even date herewith, and the Blue Truck/CFE Side Letter."

     "SCHEDULED BLUE TRUCK DIVIDEND" as a defined term is hereby deleted.

13. AMENDMENT TO SCHEDULE A TO ADD NEW DEFINITIONS OF THE 2000 PURCHASE
   AGREEMENT.

   Schedule A to the 2000 Purchase Agreement is hereby amended by adding the
following definitions:

     "BLUE TRUCK/CFE SIDE LETTER" means the document in the form set forth as
  Exhibit 15.

     "COMMITMENT LETTER" is defined in Section 12.5.1.

     "CFE" means General Electric Capital Corporation or a wholly-owned
  subsidiary thereof.

     "CFE EQUITY DOCUMENTATION" means collectively the CFE Purchase
  Agreement, the Blue Truck/CFE Side Letter, and the Blue Truck/CFE
  Registration Rights Agreement.

     "CFE PREFERRED STOCK" means the shares of Series A Participating
  Convertible Preferred Stock to be issued to CFE at the Closing under and
  pursuant to the CFE Purchase Agreement.

     "CFE PURCHASE AGREEMENT" means the Purchase Agreement in the form
  annexed to this Agreement as Exhibit 14.

     "SCHEDULED SERIES A DIVIDENDS" means, for the period commencing with the
  Closing and ending on the eighth anniversary thereof, dividends payable by
  the Company with respect to each share of Blue Truck Preferred Stock or CFE
  Preferred Stock in an amount not to exceed during any 12 month period five
  and one-half percent (5 1/2%) (through the sixth anniversary of the
  Closing) and thereafter five percent (5%) of the purchase price paid for
  such share of Blue Truck Preferred Stock or CFE Preferred Stock, as the
  case may be, compounded quarterly to the extent then required to be paid
  under the Certificate of Designations.

     "TRIGGERING EVENT" shall mean the occurrence of a Change of Control
  Offer and the repurchase by the Company of all the Debentures tendered in
  response to such Change of Control Offer in accordance with this Agreement.

14. AMENDMENT TO ADD NEW EXHIBITS OR REPLACE EXISTING EXHIBITS OF THE 2000
   PURCHASE AGREEMENT.

   The 2000 Purchase Agreement is hereby amended so that:

     (a) Exhibit 5 to the 2000 Purchase Agreement (Blue Truck Certificate of
  Designations) shall be as set forth on Annex A to this Amendment;

     (b) Exhibit 6 to the 2000 Purchase Agreement (Blue Truck Investors'
  Agreement) shall be as set forth on Annex B to this Amendment;

                                      G-4
<PAGE>

     (c) Exhibit 7-1 to the 2000 Purchase Agreement (Amendment No. 1 to Stock
  Purchase Agreement) shall be as set forth on Annex C to this Amendment;

     (d) Exhibit 8 to the 2000 Purchase Agreement (Blue Truck/CFE
  Registration Rights Agreement) shall be as set forth on Annex D to this
  Amendment;

     (e) Exhibit 12.5.1 to the 2000 Purchase Agreement shall be as set forth
  on Annex E to this Amendment; and

     (f) Exhibit 14 to the 2000 Purchase Agreement (CFE Purchase Agreement)
  shall be as set forth on Annex F to this Amendment.

     (g) Exhibit 15 to the 2000 Purchase Agreement (Blue Truck/CFE Side
  Letter) shall be as set forth on Annex G to this Amendment.

15. AMENDMENT TO SECTION 2.1.1 OF THE 2000 INVESTORS AGREEMENT.

   Section 2.1.1 of the 2000 Investors Agreement is hereby amended by adding
the following new subsection (e):

     (e) The rights and limitations set forth in Sections 2.1.1(a) ,
  2.1.1(b), 2.1.1(c), and 2.1.1(d) shall terminate if at any time
  Charterhouse and its Permitted Transferees beneficially own Shares that
  represent less than 10% in the aggregate of the Initial Interest.

16. GOVERNING LAW.

   This Amendment shall be governed by and construed in accordance with the
laws of the State of New York applicable to agreements made and to be performed
entirely with such State.

17. COUNTERPARTS.

   This Amendment may be executed by the parties hereto in separate
counterparts, each of which when so executed and delivered shall be an
original, but all such counterparts shall together constitute one and the same
instrument.

18. HEADINGS.

   The headings in this Amendment are for reference only and shall not affect
the interpretation of this Amendment.

19. SEVERABILITY.

   Whenever possible, each provision of this Amendment shall be interpreted in
such a manner as to be effective and valid under applicable law, but if any
provision of this Amendment shall be deemed prohibited or invalid under such
applicable law, such provision shall be ineffective to the extent of such
prohibition or invalidity, and such prohibition or invalidity shall not
invalidate the remainder of such provision or the other provisions of this
Amendment.

20. CONTINUING EFFECT.

   Except as expressly amended by this Amendment, the 2000 Purchase Agreement
and the 2000 Investors Agreement shall continue unamended and in full force and
effect in accordance with the terms thereof.

                                      G-5
<PAGE>

   If Charterhouse is in agreement with the foregoing, please sign the form of
agreement on the accompanying counterpart of this Amendment and return it to
the Company, whereupon the foregoing shall become a binding agreement between
Charterhouse and the Company.

                                          Very truly yours,

                                          United Road Services, Inc.

                                                   /s/ Gerald R. Riordan
                                          By __________________________________
                                            Name: Gerald R. Riordan
                                            Title:Chief Executive Officer

The foregoing is hereby agreed to as of
 the date thereof:

Charter URS LLC

           /s/ Robert Berner
By: _________________________________
  Name: Robert Berner
  Title:

Consented to as of the date thereof:

Blue Truck Acquisition, LLC

          /s/ Michael Psaros
By: _________________________________
  Name: Michael Psaros
  Title:President

                                      G-6
<PAGE>

                                ACKNOWLEDGEMENT

   The Company hereby represents to Charterhouse that other than the ten for
one reverse stock split effected by the Company as of May 4, 2000, there has
been no event which would give rise to an adjustment to the Conversion Price
under Section 10.5 of the 2000 Purchase Agreement.

                                          United Road Services, Inc.

                                                   /s/ Gerald R. Riordan
                                          By: _________________________________
                                            Name: Gerald R. Riordan
                                            Title:Chief Executive Officer

   In reliance upon the foregoing representation, Charterhouse hereby
acknowledges that as of May 25, 2000, the Conversion Price as set forth in
Section 10.3.1 of the 2000 Purchase Agreement is $150.00.

                                          Charter URS LLC

                                                     /s/ Robert Berner
                                          By: _________________________________
                                            Name: Robert Berner
                                            Title:

                                      G-7
<PAGE>

                                                                      Appendix H

                               AMENDMENT NO. 1 TO
               UNITED ROAD SERVICES, INC. 1998 STOCK OPTION PLAN

   The United Road Services, Inc. 1998 Stock Option Plan (the "Plan") is hereby
amended pursuant to the following provisions:

   1. Definitions. All capitalized terms used in this amendment which are not
otherwise defined herein shall have the respective meanings given such terms in
the Plan.

   2. Limitation on Awards to Eligible Participants. Section 3 of the Plan is
hereby amended and restated in its entirety as follows:

     The Company may grant Options under this Plan only to (i) persons who,
  at the time of such grant, are directors, officers and/or employees of the
  Company and/or any of its Subsidiaries, and (ii) persons who, and entities
  which, at the time of such grant, are independent contractors, consultants
  or advisers of the Company and/or any of its Subsidiaries (collectively,
  "Eligible Participants"). No person or entity will be an Eligible
  Participant following his, her or its Termination of Eligibility Status and
  no Option may be granted to any person or entity other than an Eligible
  Participant. In no event may any one Eligible Participant be granted stock
  options for more than 250,000 shares of Common Stock in the aggregate per
  calendar year.

   3. Option Pool. Section 4 of the Plan is hereby amended and restated in its
entirety as follows:

     In no event will the Company issue, in the aggregate, more than 327,889
  Shares (the "Option Pool") pursuant to the exercise of all Options granted
  under this Plan, exclusive of those Option Shares that may be reacquired by
  the Company by repurchase or otherwise. At all times while Options granted
  under this Plan are outstanding, the Company will reserve for issuance for
  the purposes hereof a sufficient number of authorized and unissued Shares
  to fully satisfy the Company's obligations under all such outstanding
  Options.

   4. Administration. The first sentence of Section 5 of the Plan is hereby
amended and restated in its entirety as follows:

     It is intended that the Plan will be administered and interpreted by the
  Board or by a committee consisting of two or more members of the Board who
  are "outside directors" within the meaning of Section 162(m) of the Code,
  appointed by the Board for such purpose (the Board, or such committee,
  referred to herein as the "Administrator"), to the extent Section 162(m) of
  the Code is applicable; however the fact that a Committee or Board member,
  as applicable fails to qualify under the foregoing requirements will not
  invalidate any option which is otherwise validly made under the Plan.

   5. Effective Date; Construction. This amendment shall be effective as of the
date approved by the stockholders of the Company and shall be deemed to be a
part of the Plan as of such date. In the event of any inconsistencies between
the provisions of the Plan and this amendment, the provisions of this amendment
shall control. Except as modified by this amendment, the Plan shall continue in
full force and effect without change.

                                      H-1
<PAGE>


--------------------------------------------------------------------------------

                                  PROXY CARD

                          UNITED ROAD SERVICES, INC.

                        SPECIAL MEETING OF STOCKHOLDERS

                                 JULY 20, 2000

  The undersigned hereby appoints Gerald R. Riordan and Donald J. Marr (the
"Proxies"), and each of them, attorneys and proxies of the undersigned, each
with power of substitution and resubstitution, to attend, vote and act for the
undersigned at the special meeting of stockholders (the "Meeting") of United
Road Services, Inc. (the "Company") to be held on July 20, 2000 at 9:00 a.m.
local time at the Sheraton New York Hotel and Towers, 811 7th Avenue, New York,
New York. The Proxies shall cast votes according to the number of shares of the
Company which the undersigned may be entitled to vote with respect to the
proposals set forth on the reverse side of this card, in accordance with the
specification indicated, if any, and shall have all the powers which the
undersigned would possess if personally present at the Meeting. The undersigned
hereby revokes any prior proxy to vote at the Meeting and hereby ratifies and
confirms all that said Proxies, or any of them, may lawfully do by virtue hereof
and thereof.

              (Continued and to be signed on the reverse side)

--------------------------------------------------------------------------------
<PAGE>

              [Form of Reverse of Proxy Card for Record Holders]

                      SPECIAL MEETING OF STOCKHOLDERS of

                          UNITED ROAD SERVICES, INC.

                                 July 20, 2000

                     ---------------------------------
                         PROXY VOTING INSTRUCTIONS
                     ---------------------------------

TO VOTE BY MAIL
---------------
Please date, sign and mail your proxy card in the envelope provided as soon as
possible.

TO VOTE BY TELEPHONE (TOUCH-TONE PHONE ONLY)
--------------------------------------------
Please call toll-free 1-800-PROXIES and follow the instructions.  Have your
control number and the proxy card available when you call.


                                        -------------------------------
YOUR CONTROL NUMBER IS   (Right Arrow)  |                             |
                                        -------------------------------




             \/ Please Detach and Mail in the Envelope Provided \/

A [X] Please mark your
      votes as in this
      example.

FOR        AGAINST         ABSTAIN

  THIS PROXY WILL BE VOTED AS SPECIFIED AT RIGHT WITH RESPECT TO THE ACTIONS TO
  BE TAKEN ON THE FOLLOWING PROPOSALS. IN THE ABSENCE OF ANY SPECIFICATION, THIS
  PROXY WILL BE VOTED IN FAVOR OF THE PROPOSALS.

Signature                                              Dated:
         ___________________________________________          _______________
Signature if held jointly
                         ___________________________   Dated: _______________
NOTE: For shares held jointly, each joint owner should personally sign. If
      signing as executor, or in any other representative capacity, or as an
      officer of a corporation, please indicate your full title as such.

<TABLE>
<S>                                                                                  <C>     <C>          <C>
                                                                                     FOR     AGAINST      ABSTAIN
1.  PROPOSAL NO. 1.  The Company shall issue and sell (i) $25,000,000 worth of       [_]       [_]          [_]
    its Series A Participating Convertible Preferred Stock, par value $0.001 per
    share (the "Series A Preferred Stock"), to Blue Truck Acquisition, LLC, an
    affiliate of KPS Special Situations Fund, L.P., and (ii) $2,000,000 worth of
    its Series A Preferred Stock to CFE, Inc., an affiliate of General Electric
    Capital Corporation.

2.  PROPOSAL NO. 2.  The Company's 1998 Stock Option Plan shall be amended to        [_]       [_]          [_]
    (i) increase the maximum number of shares of the Company's common stock, par
    value $0.01 per share, which may be covered by awards under the plan from
    127,889 to 327,889 shares, and (ii) limit the maximum number of shares with
    respect to which options may be granted to plan participants in any calendar
    year and make other administrative changes intended to ensure compliance
    with the performance-based compensation exception to the $1 million annual
    deduction limit imposed by Section 162(m) of the Internal Revenue Code of
    1986, as amended.
</TABLE>
  THIS PROXY IS SOLICITED AND PROPOSED BY THE BOARD OF DIRECTORS OF THE COMPANY,
WHICH RECOMMENDS THAT YOU VOTE IN FAVOR OF THE PROPOSALS.

  THE UNDERSIGNED HEREBY ACKNOWLEDGES RECEIPT OF THE NOTICE OF SPECIAL MEETING
OF STOCKHOLDERS OF THE COMPANY AND THE PROXY STATEMENT DATED JUNE 13, 2000.

  If any other matters properly come before the Meeting or any adjournment
thereof, this proxy will be voted according to the judgment of the persons named
on the reverse side as Proxies.

PLEASE MARK, SIGN, DATE AND RETURN THIS PROXY CARD PROMPTLY IN THE ENCLOSED
POSTAGE-PAID ENVELOPE.
<PAGE>

            [Form of Reverse of Proxy Card for Beneficial Holders]

                       Please date, sign and mail your
                     proxy card back as soon as possible!

                       Special Meeting of Stockholders
                          UNITED ROAD SERVICES, INC.

                                 July 20, 2000

             \/ Please Detach and Mail in the Envelope Provided \/

A [X] Please mark your
      votes as in this
      example.



  THIS PROXY WILL BE VOTED AS SPECIFIED AT RIGHT WITH RESPECT TO THE ACTIONS TO
  BE TAKEN ON THE FOLLOWING PROPOSALS. IN THE ABSENCE OF ANY SPECIFICATION, THIS
  PROXY WILL BE VOTED IN FAVOR OF THE PROPOSALS.

Signature                                              Dated:
         ___________________________________________          _______________
Signature if held jointly
                         ___________________________   Dated: _______________
NOTE: For shares held jointly, each joint owner should personally sign. If
      signing as executor, or in any other representative capacity, or as an
      officer of a corporation, please indicate your full title as such.
<TABLE>
<S>                                                                                  <C>     <C>          <C>
                                                                                     FOR     AGAINST      ABSTAIN
1.  PROPOSAL NO. 1.  The Company shall issue and sell (i) $25,000,000 worth of       [_]       [_]          [_]
    its Series A Participating Convertible Preferred Stock, par value $0.001 per
    share (the "Series A Preferred Stock"), to Blue Truck Acquisition, LLC, an
    affiliate of KPS Special Situations Fund, L.P., and (ii) $2,000,000 worth of
    its Series A Preferred Stock to CFE, Inc., an affiliate of General Electric
    Capital Corporation.

2.  PROPOSAL NO. 2.  The Company's 1998 Stock Option Plan shall be amended to        [_]       [_]          [_]
    (i) increase the maximum number of shares of the Company's common stock, par
    value $0.01 per share, which may be covered by awards under the plan from
    127,889 to 327,889 shares, and (ii) limit the maximum number of shares with
    respect to which options may be granted to plan participants in any calendar
    year and make other administrative changes intended to ensure compliance
    with the performance-based compensation exception to the $1 million annual
    deduction limit imposed by Section 162(m) of the Internal Revenue Code of
    1986, as amended.
</TABLE>
  THIS PROXY IS SOLICITED AND PROPOSED BY THE BOARD OF DIRECTORS OF THE COMPANY,
WHICH RECOMMENDS THAT YOU VOTE IN FAVOR OF THE PROPOSALS.

  THE UNDERSIGNED HEREBY ACKNOWLEDGES RECEIPT OF THE NOTICE OF SPECIAL MEETING
OF STOCKHOLDERS OF THE COMPANY AND THE PROXY STATEMENT DATED JUNE 13, 2000.

  If any other matters properly come before the Meeting or any adjournment
thereof, this proxy will be voted according to the judgment of the persons named
on the reverse side as Proxies.

PLEASE MARK, SIGN, DATE AND RETURN THIS PROXY CARD PROMPTLY IN THE ENCLOSED
POSTAGE-PAID ENVELOPE.


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