CONVERGYS CORP
11-K, 1999-06-29
COMPUTER INTEGRATED SYSTEMS DESIGN
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<PAGE>

                       SECURITIES AND EXCHANGE COMMISSION

                             Washington, D.C. 20549



                                    FORM 11-K

                                   (Mark One)


               [X] ANNUAL REPORT PURSUANT TO SECTION 15(d) OF THE

                         SECURITIES EXCHANGE ACT OF 1934

                   For the fiscal year ended December 31, 1998


                                       OR


             [ ] TRANSITION REPORT PURSUANT TO SECTION 15(d) OF THE

                         SECURITIES EXCHANGE ACT OF 1934



                     For the transition period from ___ to

                         Commission File Number 1-14379

                           --------------------------

                MATRIXX Marketing Inc. Profit Sharing/401(k) Plan

                            -------------------------

                             CONVERGYS CORPORATION

                             201 East Fourth Street

                             Cincinnati, Ohio 45202


<PAGE>

MATRIXX MARKETING INC.
PROFIT SHARING /401(k) PLAN
REPORT ON AUDIT OF FINANCIAL STATEMENTS AND SUPPLEMENTAL SCHEDULES AS OF
DECEMBER 31, 1998 AND 1997


<PAGE>

<TABLE>
<CAPTION>
                                                                                PAGES
<S>                                                                             <C>
Report of Independent Accountants                                                  1


Financial Statements:

      Statements of Net Assets Available for Benefits as of
       December 31, 1998 and 1997                                                  2

      Statement of Changes in Net Assets Available for Benefits
       For the Year Ended December 31, 1998                                        3

      Notes to Financial Statements                                              4-8


Schedules:

      Item 27(a) - Schedule of Assets Held for Investment Purposes as of
       December 31, 1998                                                           9

      Item 27(d) - Schedule of Reportable Transactions for the Year Ended
       December 31, 1998                                                          10
</TABLE>

<PAGE>

                        REPORT OF INDEPENDENT ACCOUNTANTS


To the Plan Committee of the
MATRIXX Marketing, Inc. Profit Sharing/401(k) Plan

In our opinion, the accompanying statements of net assets available for
benefits, and the related statement of changes in net assets available for
benefits present fairly, in all material respects, the net assets available
for benefits of the MATRIXX Marketing Inc. Profit Sharing/401(k) Plan as of
December 31, 1998 and 1997, and the changes in net assets available for
benefits for the year ended December 31, 1998 in conformity with generally
accepted accounting principles. These financial statements are the
responsibility of the Plan's management; our responsibility is to express an
opinion on these financial statements based on our audits. We conducted our
audits of these statements in accordance with generally accepted auditing
standards which require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of
material misstatement. An audit includes examining, on a test basis, evidence
supporting the amounts and disclosures in the financial statements, assessing
the accounting principles used and significant estimates made by management,
and evaluating the overall financial statement presentation. We believe that
our audits provide a reasonable basis for the opinion expressed above.

Our audits were conducted for the purpose of forming an opinion on the basic
financial statements taken as a whole. The supplemental Schedule of Assets
Held for Investment Purposes as of December 31, 1998 and the Schedule of
Reportable Transactions for the year ended December 31, 1998 are presented
for the purpose of additional analysis and are not a required part of the
basic financial statements but are supplementary information required by the
Department of Labor's Rules and Regulations for Reporting and Disclosure
under the Employee Retirement Income Security Act of 1974. These supplemental
schedules are the responsibility of the Plan's management. The fund
information in the statement of changes in net assets available for benefits
is presented for purposes of additional analysis rather than to present
changes in net assets available for plan benefits of each fund. The
supplemental schedules and fund information have been subjected to the
auditing procedures applied in the audits of the basic financial statements
and, in our opinion, are fairly stated in all material respects in relation
to the basic financial statements taken as a whole.

/s/ PricewaterhouseCoopers LLP

Cincinnati, Ohio
June 18, 1999


                                       1

<PAGE>

MATRIXX MARKETING INC.
PROFIT SHARING/401(k) PLAN
STATEMENTS OF NET ASSETS AVAILABLE FOR BENEFITS
- -------------------------------------------------------------------------------

<TABLE>
<CAPTION>
                                                                AS OF DECEMBER 31,
                                                     1998                               1997
                                                --------------                     --------------
<S>                                                <C>                                <C>
Cash                                               $19,520,289                                 --

Investments, at fair value
  Cincinnati Bell Inc. Shares Fund                  15,377,172                        $12,046,002
  Mutual funds                                           --                            13,544,911
  Participant loans receivable                       1,160,126                          1,129,649
                                                  ------------                     --------------

                                                    16,537,298                         26,720,562
                                                  ------------                      -------------


Investments, at contract value                              --                          1,725,749
                                                  ------------                      -------------

      Total investments                             16,537,298                         28,446,311

Net assets available for benefits                  $36,057,587                        $28,446,311
                                                  ------------                      -------------
                                                  ------------                      -------------
</TABLE>

The accompanying notes are an integral part of these financial statements.
                                       2


<PAGE>

MATRIXX MARKETING INC.
PROFIT SHARING/401(k) PLAN
STATEMENT OF CHANGES IN NET ASSETS AVAILABLE FOR BENEFITS
for the year ended December 31, 1998

<TABLE>
<CAPTION>

                                                          INTER-        U.S.                     CAPITAL
                              CINCINNATI      STABLE     NATIONAL     TREASURY      EQUITY       APPRE-
                               BELL INC.      VALUE        STOCK       MONEY        INCOME       CIATION
                              SHARES FUND      FUND        FUND         FUND         FUND         FUND
                              ------------  -----------  ----------  -----------  ------------  ----------
<S>                           <C>           <C>          <C>         <C>          <C>           <C>
Net assets available for
  benefits at beginning
  of year                     $ 12,046,002  $ 1,725,749  $  651,038  $   983,519  $  5,700,502  $  638,956

ADDITIONS:
  Employer contributions           711,024            -           -            -             -           -
  Participant contributions        723,605      340,495     296,645      197,736     1,663,858     476,957
  Dividend and other
    income                         153,628      105,113      32,623       49,004       570,293     147,381
  Net appreciation
    (depreciation) in fair
    value of investments         2,799,415            -     108,637            -        31,330    (105,828)
                              ------------  -----------  ----------  -----------  ------------  ----------

    Total additions              4,387,672      445,608     437,905      246,740     2,265,481     518,510

DEDUCTIONS:
  Distributions to
    participants                 1,737,544      328,085      83,106       87,850       729,900     126,486
                              ------------  -----------  ----------  -----------  ------------  ----------

    Total deductions             1,737,544      328,085      83,106       87,850       729,900     126,486
                              ------------  -----------  ----------  -----------  ------------  ----------

  Fund transfers                   681,042      (29,668)    (96,450)    (509,393)     (719,736)    (42,576)

Net increase (decrease)          3,331,170       87,855     258,349     (350,503)      815,845     349,448
                              ------------  -----------  ----------  -----------  ------------  ----------

Net assets available for
  transfer at end of year       15,377,172    1,813,604     909,387      633,016     6,516,347     988,404
                              ------------  -----------  ----------  -----------  ------------  ----------
                              ------------  -----------  ----------  -----------  ------------  ----------

Conversion of plan assets
  to cash (see Note 5.)                 -   (1,813,604)   (909,387)    (633,016)   (6,516,347)   (988,404)

Net assets available for
  benefits at end of year     $ 15,377,172  $       -    $      -    $       -    $        -    $      -
                              ------------  -----------  ----------  -----------  ------------  ----------
                              ------------  -----------  ----------  -----------  ------------  ----------

<CAPTION>

                             SPECTRUM     SPECTRUM    PARTICI-
                              INCOME       GROWTH       PANT         OTHER
                               FUND         FUND        LOANS        FUNDS         CASH         TOTAL
                            -----------  ----------- ------------ ------------  -----------  ------------
<S>                         <C>          <C>         <C>          <C>           <C>          <C>
Net assets available for
  benefits at beginning
  of year                   $ 1,219,577  $ 2,339,911 $ 1,129,649  $  2,011,408  $        -   $ 28,446,311

ADDITIONS:
  Employer contributions              -            -            -            -           -        711,024
  Participant contributions     423,661      867,212                 1,141,956           -      6,132,125
  Dividend and other
    income                      123,495      267,506       83,933       80,520           -      1,613,496
  Net appreciation
    (depreciation) in fair
    value of investments        (19,417)     122,410            -      477,972           -      3,414,519
                            -----------  ----------- ------------ ------------  -----------  ------------

    Total additions             527,739    1,257,128       83,933    1,700,448           -     11,871,164

DEDUCTIONS:
  Distributions to
    participants                229,420      449,899      112,972      374,626           -      4,259,888
                            -----------  ----------- ------------ ------------  -----------  ------------

    Total deductions            229,420      449,899      112,972      374,626           -      4,259,888
                            -----------  ----------- ------------ ------------  -----------  ------------

  Fund transfers                (43,456)     644,623       59,516       56,098                         -

Net increase (decrease)         254,863    1,451,852       30,477    1,381,920           -      7,611,276
                            -----------  ----------- ------------ ------------  -----------  ------------

Net assets available for
  transfer at end of year     1,474,440    3,791,763    1,160,126    3,393,328           -     36,057,587
                            -----------  ----------- ------------ ------------  -----------  ------------
                            -----------  ----------- ------------ ------------  -----------  ------------

Conversion of plan assets
  to cash (see Note 5.)     (1,474,440)  (3,791,763)           -   (3,393,328)   19,520,289            -

Net assets available for
  benefits at end of year   $       -    $       -   $  1,160,126   $       -   $19,520,289  $ 36,057,587
                            -----------  ----------- ------------ ------------  -----------  ------------
                            -----------  ----------- ------------ ------------  -----------  ------------
</TABLE>

  The accompanying notes are an integral part of these financial statements.
                             3

<PAGE>

MATRIXX MARKETING INC.
PROFIT SHARING/401(k) PLAN
NOTES TO FINANCIAL STATEMENTS
- --------------------------------------------------------------------------------

1.   PLAN DESCRIPTION

     The following is a description of the MATRIXX Marketing Inc. Profit
     Sharing/401(k) Plan (the Plan). The Plan is subject to the provisions of
     the Employee Retirement Income Security Act of 1974. Reference is made to
     the plan document and the related Trust Agreement for complete information.

A.   GENERAL: The Plan is a defined contribution plan covering substantially
     all domestic employees of Convergys Customer Management Group Inc. (the
     Company), formerly MATRIXX Marketing Inc., a wholly-owned subsidiary of
     Convergys Corporation. The Plan is administered by a Committee (the Plan
     Committee) appointed in accordance with the provisions of the Plan. The
     trustee to the Plan during 1998 was T. Rowe Price Trust Company (T. Rowe
     Price.) Administrative expenses are paid by the Company.

B.   CONTRIBUTIONS AND PARTICIPANT LOANS:  Participating employees may defer,
     pursuant to Section 401(k) of the Internal Revenue Code of 1986 (the Code),
     a percentage of pre-tax compensation, subject to certain limitations.
     Contributions made by participants in excess of allowable percentages are
     refunded to participants.  The contributions are invested by the Trustee,
     as directed by each participant, in one or more investment funds.
     Periodically, participants may change their investment option.
     Participants are permitted to borrow against their pre-tax contribution
     accounts.  The maximum loan amount available is fifty percent of the
     vested account balance; provided, however, that the total amount borrowed
     at any time may not exceed $50,000.  Participant loans bear interest at
     the prime lending rate at the time the loan is made and generally must
     be repaid within five years.

     The Company makes discretionary "profit sharing" contributions which
     are allocated among participant accounts based on each participant's
     compensation relative to all participants' compensation. The Company
     also makes monthly "matching" contributions of the lesser of 40% of the
     before-tax contributions of the participants or 2.4% of the
     participant's covered compensation. All employer contributions are
     allocated to the Cincinnati Bell Inc. Shares Fund. (Cincinnati Bell
     Inc. was the parent of Convergys Corporation through December 31, 1998
     - see note 5.) Participants vest in employer contributions as follows:

<TABLE>
<CAPTION>

     YEARS OF                  VESTING
     SERVICE                  PERCENTAGE
- ------------------          ---------------
<S>                           <C>
Less than 5 years                 0%
5 or more years                  100%
</TABLE>


                                       4

<PAGE>

MATRIXX MARKETING INC.
PROFIT SHARING/401(k) PLAN
NOTES TO FINANCIAL STATEMENTS
- --------------------------------------------------------------------------------


C.   ELIGIBILITY: Generally all domestic employees who have completed at
     least one year of service and who have attained the age of twenty-one
     are eligible to participate in the Plan.

D.   DISTRIBUTIONS AND TERMINATIONS: Distribution of a participant's vested
     account balance is made in one lump sum payment to the participant, or
     their beneficiary, upon termination of employment, permanent disability or
     death. Participant accounts that are in excess of $5,000 and vested will
     not be distributed to the participant before they attain age 65 without the
     written consent of the participant. Participants may apply for hardship
     withdrawals, subject to approval by the Plan Committee. The contributions
     and earnings are taxable to the participants, subject to certain
     exceptions, upon withdrawal from the Plan. Forfeited amounts related to
     terminated employees who were not fully vested when they left the Company
     serve to reduce employer contributions to the Plan.

     While the Company has not expressed any intent to do so, it reserves
     the right to suspend or eliminate contributions to the Plan or
     terminate the Plan without the consent of any participant. Should the
     Plan be terminated, the interests of all participants would become 100%
     vested and subject to distribution under the provisions of the Plan.

2.   SIGNIFICANT ACCOUNTING POLICIES:


A.   BASIS OF ACCOUNTING: The Plan uses the accrual method of accounting.
     Purchases and sales of securities are reflected as of the trade date.
     Dividend income is recorded on the ex-dividend date.

B.   INVESTMENTS AND INVESTMENT VALUATION: Participants are permitted to direct
     the investment of their pre-tax salary deferral into the investment
     programs approved by the Plan Committee. For 1998, the following investment
     funds were available: CBI Shares Fund, various T. Rowe Price mutual funds
     (the Stable Value Fund, International Stock Fund, U.S. Treasury Money Fund,
     Equity Income Fund, Capital Appreciation Fund, Spectrum Growth Fund,
     Spectrum Income Fund, Government National Mortgage Association (G.N.M.A.)
     Fund, New Income Fund, New Horizon Fund, Science and Technology Fund) and
     funds investing directly in common stock. Investments in the New Income
     Fund, New Horizon Fund, Science and Technology Fund, G.N.M.A Fund and funds
     investing directly in common stock other than CBI's shares are included in
     Other Funds in the accompanying financial statements as they individually
     represent less than 5% of net assets available for benefits.


                                       5

<PAGE>

MATRIXX MARKETING INC.
PROFIT SHARING/401(k) PLAN
NOTES TO FINANCIAL STATEMENTS
- --------------------------------------------------------------------------------

        Plan investments, other than the Stable Value Fund, are valued at the
        fair market value, based upon quoted market prices as of the last
        business day of the year. The Stable Value Fund is a pooled fund
        investing in guaranteed insurance contracts. All investment contracts
        held by the Stable Value Fund were fully benefit responsive and,
        accordingly, were stated at their contract value.

        The Stable Value fund consists of over 60 separate contracts. The
        method and frequency of determining interest rate resets varies by
        contract. The average yield for the fund for the plan years 1998 and
        1997 was 6.45% and 6.21%, respectively. The interest rate at December
        31, 1998 and 1997 was 6.16% and 6.26%, respectively.

        At the close of business on December 31, 1998, Cincinnati Bell Inc.
        (CBI) completed the spin-off of Convergys Corporation. At that time,
        CBI common shareholders received Convergys common shares equal to the
        number of CBI shares held at the record date for the spin-off. The
        value reflected in the Statement of Net Assets for Benefits at
        December 31, 1998 for the Cincinnati Bell Inc. Shares Fund is based
        on the closing market price for CBI shares on December 31, 1998.
        Effective January 1, 1999, a Convergys Corporation Shares fund was
        established and subsequently participants in plans sponsored by
        Convergys Corporation (see note 5) could make no additional
        investments in the Cincinnati Bell Inc. Shares Fund.

        The Plan presents in the statement of changes in net assets the net
        appreciation (depreciation) in the fair value of the investments which
        consists of realized gains and losses and unrealized appreciation
        (depreciation) related to those investments.

   C.   USE OF ESTIMATES: The preparation of financial statements in conformity
        with generally accepted accounting principles requires management to
        make estimates and assumptions that affect the reporting amounts of Net
        Assets Available for Plan Benefits as of the date of the Plan's
        financial statements and the reported changes in Net Assets Available
        for Plan Benefits during the reporting period. Actual results could
        differ from these estimates.


3.   TAX STATUS:

     The Internal Revenue Service has issued a determination that the Plan meets
     the requirements of Section 401(a) of the Code and is exempt from federal
     income tax under Section 501(a) of the Code. The Plan obtained its latest
     determination letter on June 12, 1996, in which the Internal Revenue
     Service stated that the Plan, as then designed, was in compliance with the
     applicable requirements of the Internal Revenue Code. The Plan has been
     amended since receiving the determination letter. However, the Plan
     administrator and the Plan's counsel believe that the Plan is currently
     designed and being operated in compliance with the applicable requirements
     of the Internal Revenue Code.


                                       6

<PAGE>

MATRIXX MARKETING INC.
PROFIT SHARING/401(k) PLAN
NOTES TO FINANCIAL STATEMENTS
- --------------------------------------------------------------------------------

4.   INVESTMENTS:

     At the close of business day on December 31, 1998, all investments with the
     exception of the Cincinnati Bell Inc. Shares Fund were liquidated in
     preparation for the transfer of all Plan assets to a new investment manager
     (see Note 5.) The $15,377,172 investment in the Cincinnati Bell Inc. Shares
     Fund consists of 406,669 shares at $37.81 per share.

     The interest of all employees in each type of investment of the Plan on
     December 31, 1997, is represented by shares. The number and value of shares
     were:

<TABLE>
<CAPTION>
                                                          DECEMBER 31, 1997
                                                   -----------------------------
                                                                        VALUE
                                                    NUMBER OF            PER
                                                     SHARES             SHARE
                                                   --------------  -------------
<S>                                                 <C>                <C>
Cincinnati Bell Inc. Shares Fund                      388,578          $  31.00
T. Rowe Price Stable Value Fund                     1,725,749              1.00
T. Rowe Price International Stock Fund                 48,512             13.42
T. Rowe Price U.S. Treasury Money Fund                983,519              1.00
T. Rowe Price Equity Income Fund                      218,661             26.07
T. Rowe Price Capital Appreciation Fund                43,437             14.71
T. Rowe Price Spectrum Income Fund                    146,887             15.93
T. Rowe Price Spectrum Growth Fund                    104,595             11.66
</TABLE>


                                                       7

<PAGE>

MATRIXX MARKETING INC.
PROFIT SHARING/401(k) PLAN
NOTES TO FINANCIAL STATEMENTS
- --------------------------------------------------------------------------------


5.  SUBSEQUENT EVENT:

    Effective January 1, 1999, the name of the Plan was changed to the
    Convergys CMG Retirement Savings Plan and, with the exception of certain
    employees at certain locations, participant account balances were
    transferred to the Convergys Corporation Retirement and Savings Plan.
    Fidelity Management Trust Company (Fidelity) serves as the Trustee of the
    Convergys Corporation Retirement and Savings Plan. Net assets of the Plan
    at December 31, 1998 have been presented as cash in transit between T. Rowe
    Price and Fidelity. The net assets of the Plan were invested in the
    following participant directed funds when received by Fidelity in January
    1999:

<TABLE>
<CAPTION>
    FIDELITY FUNDS
    <S>                                        <C>
    PIMCO Total Return                         $   2,465,655
    Baron Asset                                      581,112
    Puritan                                          988,404
    Equity Income                                  6,516,347
    Diversified International                        909,387
    Dividend Growth                                4,946,399
    Managed Income Portfolio                       1,813,604
                                           -----------------
    Total Fidelity Funds                          18,220,908

    OTHER INVESTMENTS
    Cincinnati Bell Inc. Shares Fund              15,377,172
    Participant Loans                              1,160,126
    Other                                          1,299,381
                                           -----------------

    Total Assets Transferred                   $  36,057,587
                                           -----------------
                                           -----------------
</TABLE>


                                       8

<PAGE>

MATRIXX MARKETING INC.
PROFIT SHARING/401(k) PLAN
ITEM 27 (A) - SCHEDULE OF ASSETS HELD FOR INVESTMENT PURPOSES
As of December 31, 1998
- --------------------------------------------------------------------------------

<TABLE>
<CAPTION>
NAME OF ISSUER AND TYPE OF ISSUE         NUMBER OF      COST      MARKET VALUE
                                          SHARES
<S>                                      <C>         <C>          <C>
Cincinnati Bell Inc. Shares Fund         406,669     12,580,646   $  15,377,172

Participant Loans *                        --            --           1,160,126
                                                                      ---------

                                                                  $  16,537,298
</TABLE>


*    AT DECEMBER 31, 1998 THE INTEREST RATE CHARGED ON OUTSTANDING LOANS
     RANGED FROM 6.00% TO 9.00%.


                                       9

<PAGE>

MATRIXX MARKETING INC.
PROFIT SHARING/401(k) PLAN
ITEM 27 (D) - SCHEDULE OF REPORTABLE TRANSACTIONS
for the year ended December 31, 1998
- --------------------------------------------------------------------------------

<TABLE>
<CAPTION>
                                PURCHASE           SELLING              NET
  DESCRIPTION OF ASSET           PRICE              PRICE              GAIN
- ----------------------------   ------------     --------------     ------------
<S>                            <C>              <C>                <C>
Cincinnati Bell Inc.
  Shares Fund                  $  9,717,186     $   16,940,024     $  7,222,838
Stable Value Fund              $  2,303,094     $    2,303,094     $          -
International Stock Fund       $  1,026,435     $    1,113,592     $     87,158
U. S. Treasury Money Fund      $  1,541,468     $    1,541,468     $          -


Science and Technology Fund    $  1,016,555     $    1,238,440     $    221,885
Equity Income Fund             $  6,990,238     $    8,019,791     $  1,029,553
Capital Appreciation Fund      $  1,277,791     $    1,180,671     $   (97,121)
Spectrum Income Fund           $  1,718,798     $    1,784,560     $     65,762
Spectrum Growth Fund           $  3,891,191     $    4,324,890     $    433,699
</TABLE>


                                       10

<PAGE>

                                   SIGNATURES


Pursuant to the requirements of the Securities Exchange Act of 1934, the MATRIXX
Marketing Inc. Profit Sharing/401(k) Plan Committee has duly caused this annual
report to be signed on its behalf by the undersigned hereunto duly authorized.



MATRIXX MARKETING INC.
PROFIT SHARING/401(k) PLAN


         /s/ Thomas A. Cruz, Jr.
By  _________________________________
      Thomas A. Cruz, Jr.


June 25, 1999


<PAGE>

                                   EXHIBIT 23

                       CONSENT OF INDEPENDENT ACCOUNTANTS


We consent to the incorporation by reference in the registration statement of
Convergys Corporation on Form S-8 (File No. 333-69633) of our report dated
June 18, 1999, on our audits of the financial statements of the MATRIXX
Marketing Inc. Profit Sharing / 401(k) Plan as of December 31, 1998 and 1997,
and for the year ended December 31, 1998, which report is included in this
Form 11-K.


/s/ PricewaterhouseCoopers LLP

Cincinnati, Ohio
June 25, 1999



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