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<PAGE> 1 EXHIBIT 23.2 CONSENT OF INDEPENDENT ACCOUNTANTS We consent to the incorporation by reference in this Registration Statement on Form S-8 of our report dated January 28, 2000, related to the financial statements of ServiceWare Technologies, Inc., which appears in its Registration Statement on Form S-1 (No. 333-33818), filed with the Securities and Exchange Commission. Ernst & Young LLP Pittsburgh, Pennsylvania November 21, 2000
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