SERVICEWARE TECHNOLOGIES INC/ PA
S-1/A, EX-1.1, 2000-08-22
PREPACKAGED SOFTWARE
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                                                                     Exhibit 1.1


                                                                 August __, 2000



ServiceWare Technologies, Inc.
333 Allegheny Avenue
Oakmont, Pennsylvania  15139

C.E. Unterberg, Towbin
Swiss Bank Tower
10 E. 50th Street, 22nd Floor
New York, New York  10022

         Re: Agreement to Act as "Qualified Independent Underwriter"

Ladies and Gentlemen:

                  You have advised us that ServiceWare Technologies, Inc. (the
"Corporation"), a Delaware corporation, has filed with the Securities and
Exchange Commission (the "Commission") a registration statement on Form S-1
(Reg. No. 333-33818) (the "S-1"), relating to the offering by the Corporation of
4,500,000 shares (the "Shares") of its common stock, $0.01 par value per Share,
or such other number of Shares as you may determine. In connection with the
public offering of the Shares (the "Offering"), C.E. Unterberg, Towbin will be
the underwriter (the "Underwriter"). Subject to the terms and conditions of the
underwriting agreement (the "Underwriting Agreement") to be entered into between
the Corporation and the Underwriter, the Underwriter will agree to purchase from
the Corporation, and the Corporation will agree to sell to the Underwriter, all
of the Shares.

                  We understand that, as a member of the National Association of
Securities Dealers, Inc. ("NASD"), the Underwriter may participate in the
Offering only if the price at which the Shares are to be offered to the public
in the Offering is no higher than the price recommended by a "Qualified
Independent Underwriter" (as such term is defined in Rule 2720(b)(15) of the
Conduct Rules of the NASD) and such Qualified Independent Underwriter
participates in the preparation of the registration statement and prospectus
relating to the Offering and exercises the usual standards of due diligence with
respect thereto. This Agreement describes the terms on which Burnham Securities
Inc. ("Burnham") agrees to serve as such a Qualified Independent Underwriter in
connection with the Offering. In connection with the services to be provided by
Burnham hereunder and based upon the representations and warranties of, and
subject to the performance of the covenants by, the Corporation herein set forth
and Burnham's satisfaction with the results of its due diligence review, Burnham
agrees to deliver to the Corporation and the Underwriter, and file with the
NASD, a letter (the "Letter") substantially in the form of Appendix A hereto on
the date the Registration Statement (as hereinafter defined) is first declared
effective by the Commission (the "Effective Date") or, if the Offering is not
priced on the Effective Date, on the date of the pricing of the Offering (the
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"Pricing Date"). As a condition to the delivery of the Letter, the Registration
Statement and each amendment thereto will include any revisions that in the
reasonable judgment of Burnham and its legal counsel are required to enable
Burnham to deliver the Letter.

                  As hereinafter used, except as the context may otherwise
require, the term "Registration Statement" means the S-1 (including the related
prospectuses, financial statements, exhibits, schedules, term sheets and all
other documents filed as parts thereof or incorporated therein) for the
registration of the Shares under the Securities Act of 1933, as amended (the
"1933 Act"), in the form declared effective, filed with the Commission and any
post-effective amendments thereto. The term "Prospectus" means the prospectus,
including any preliminary or final prospectus (including the form of prospectus
or term sheet first filed with the Commission pursuant to Rule 424(b) or 430A
under the 1933 Act after the Registration Statement becomes effective or, if no
such filing is required, each prospectus in the form included in the
Registration Statement at the time it is first declared effective), and any
amendment or supplement thereto (including any form of prospectus or term sheet
filed with the Commission pursuant to Rule 424(b) under the 1933 Act), to be
used in connection with the Offering.

                  1. NASD Conduct Rule Requirement. Burnham hereby confirms its
agreement to act in connection with the Offering as a "Qualified Independent
Underwriter" within the meaning of Rule 2720(b)(15) of the Conduct Rules of the
NASD and represents that Burnham satisfies and will satisfy at the times
designated in such Rule the requirements set forth therein.

                  2. Consent. Burnham hereby consents to be named in the
Registration Statement and Prospectus as having acted as the Qualified
Independent Underwriter and to the filing of this Agreement as an exhibit to the
Registration Statement. All references to Burnham in the Registration Statement
or Prospectus or in any other filing, report, document, release or other
communication prepared, issued or transmitted in connection with the Offering by
the Corporation or the Underwriter or any entity controlling, controlled by or
under common control with, or by any of them, shall be subject to Burnham's
prior consent with respect to form and substance. Burnham's obligation to act as
a Qualified Independent Underwriter hereunder shall terminate if the Corporation
shall breach in any material respect any representation, warranty or covenant
hereunder and such breach shall not be cured within 10 days of written notice
thereof to the Corporation, provided such breach would adversely affect
Burnham's ability to meet its obligations hereunder or impose, in Burnham's
reasonable judgment, additional liability on Burnham.

                  3. Fee and Expenses. The Corporation agrees to pay Burnham a
fee of $50,000 for its services hereunder, payable on the date on which payment
for and delivery of the Shares are made (the "Closing Date"). The Corporation
also agrees to reimburse Burnham for all reasonable out-of-pocket expenses,
including all reasonable fees and expenses of Burnham's counsel, incurred by
Burnham in connection with this Agreement and the Offering. Burnham will be
entitled to retain the full amount of such fee and receive payment of such
expenses regardless of the price of the Shares that Burnham recommends pursuant
to this Agreement. If, for whatsoever reason, it is determined that the Offering
shall not commence or will not be consummated, Burnham shall be entitled to
receive $25,000 of its fee and to be paid in full for


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the above-mentioned expenses, promptly following such determination, and shall
continue to be entitled to any amount payable to Burnham under Section 6.

                  4. Representations, Warranties and Covenants of the
Corporation.

                           (a) The Corporation agrees that all of its
                  representations and warranties contained in the Underwriting
                  Agreement, when made, shall be deemed to be incorporated by
                  reference herein and made to Burnham hereunder, in each case
                  as of the date each such representation and warranty is made
                  in the Underwriting Agreement. The Corporation agrees that its
                  execution of the Underwriting Agreement shall constitute
                  confirmation to Burnham that, on such date, the
                  representations and warranties of the Corporation included in
                  the Underwriting Agreement are true, correct and complete in
                  all material respects.

                           (b) The Corporation represents and warrants that this
                  Agreement has been duly authorized, executed and delivered by
                  the Corporation; the performance of this Agreement and the
                  consummation of the transactions contemplated hereby will not
                  result in the creation or imposition of any material lien,
                  charge or encumbrance upon any of the assets of the
                  Corporation pursuant to the terms or provisions of, or result
                  in a material breach or violation of any of the terms or
                  provisions of or constitute a default under, any indenture,
                  mortgage, deed of trust, voting trust agreement, loan
                  agreement, bond, debenture, note agreement or other evidence
                  of indebtedness, lease, contract or other agreement or
                  instrument to which the Corporation or any of its properties
                  is bound, or under the certificate of incorporation or by-laws
                  of the Corporation or under any statute or under any order,
                  rule or regulation of any court or governmental body
                  applicable to the business or properties of the Corporation;
                  and no consent, approval, authorization or order of any court
                  or governmental agency or body is required for the
                  consummation by the Corporation of the transactions on its
                  part herein contemplated which has not been duly obtained.

                           (c) The Corporation agrees that all of its covenants
                  and other agreements contained in the Underwriting Agreement,
                  when made, shall be deemed to be incorporated by reference
                  herein and made with Burnham hereunder. The Corporation agrees
                  that its execution of the Underwriting Agreement shall
                  constitute confirmation to Burnham of the Corporation's
                  performance in all material respects of its covenants and
                  other agreements contained in the Underwriting Agreement.



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                  5. Availability of Information.

                           (a) The Corporation hereby agrees to provide Burnham,
                  at the Corporation's sole cost and expense, with all
                  information and documentation with respect to its business,
                  financial condition and other matters as Burnham may
                  reasonably deem relevant and shall reasonably request in
                  connection with its performance under this Agreement,
                  including, without limitation, copies of all correspondence
                  with the Commission or the NASD, certificates of its officers,
                  opinions of its counsel and comfort letters from its auditors.
                  The Corporation represents and warrants to Burnham that all
                  such information and documentation provided pursuant to this
                  Section 5 will not contain any untrue statement of a material
                  fact or omit to state a material fact necessary to make the
                  statements therein not misleading in light of the
                  circumstances under which they were made. The above-mentioned
                  certificates, opinions of counsel and comfort letters shall be
                  provided to Burnham, to the extent available, as Burnham may
                  request on or prior to the Effective Date, on or prior to the
                  Pricing Date and on or prior to the Closing Date. The
                  Corporation will make reasonably available to Burnham its
                  auditors, counsel and officers and directors to discuss with
                  Burnham any aspect of the Corporation which Burnham may deem
                  relevant. In addition, the Corporation will cause to be
                  delivered to Burnham, when delivered to the Underwriter,
                  copies of all certificates, opinions, comfort letters, reports
                  and other documents delivered to the Underwriter pursuant to
                  the Underwriting Agreement and shall cause the person issuing
                  such certificate, opinion, comfort letter, report or other
                  document to authorize Burnham to rely thereon to the same
                  extent as if addressed directly to Burnham. In addition, the
                  Underwriter and the Corporation will promptly advise Burnham
                  of all telephone conversations with the NASD or the Commission
                  which relate to or may affect the Offering or the S-1.

                           (b) Paul, Hastings, Janofsky & Walker LLP will
                  provide, at the Underwriter's expense, to Burnham the opinion
                  said counsel shall deliver to the Underwriter, under the
                  Underwriting Agreement, which opinion shall be addressed to
                  Burnham and shall be dated the Closing Date (or any other date
                  on which an opinion is delivered by such counsel pursuant to
                  the Underwriting Agreement).

                           (c) Burnham hereby agrees to cooperate in all
                  reasonable respects with the Underwriter and its counsel in
                  responding to any comments made by the NASD with respect to
                  the Offering, this Agreement or Burnham's role as "Qualified
                  Independent Underwriter".



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                  6. Indemnification and Contribution.

                           (a) The Corporation agrees to indemnify and hold
                  harmless Burnham from and against any and all losses, claims,
                  damages, liabilities or actions, joint or several (including
                  reasonable investigation, legal and other expenses incurred in
                  connection with, and, subject to the provisions of Section
                  6(b) hereof, any amount paid in settlement of, any action,
                  suit or proceeding commenced or any claim asserted), to which
                  Burnham may become subject under the 1933 Act, the Securities
                  Exchange Act of 1934, as amended (the "Exchange Act"), or
                  other Federal or state statutory law or regulation, at common
                  law or otherwise, insofar as such losses, claims, damages,
                  liabilities or actions arise out of, or are based upon, (i) an
                  untrue statement or alleged untrue statement of a material
                  fact contained in the Registration Statement or any amendment
                  thereto, or the omission or alleged omission to state therein
                  a material fact required to be stated therein or necessary to
                  make the statements therein not misleading, (ii) an untrue
                  statement or alleged untrue statement of a material fact
                  contained in the Prospectus, or the omission or alleged
                  omission to state therein a material fact required to be
                  stated therein or necessary to make the statements therein, in
                  light of the circumstances under which they were made, not
                  misleading, (iii) any breach or alleged breach by the
                  Corporation of its representations, warranties and agreements
                  contained in this Agreement or (iv) Burnham's performance of
                  its duties under this Agreement; provided, however, that the
                  Corporation will have no obligation under this Section 6(a) to
                  the extent that any such loss, claim, damage, liability or
                  action pursuant to clause (iv) above shall have been
                  determined in a final judgment of a court of competent
                  jurisdiction to have been due to the willful misconduct or
                  gross negligence of Burnham.

                           Burnham agrees to indemnify and hold harmless the
                  Corporation, its directors and officers, and each person, if
                  any, who controls the Corporation within the meaning of either
                  Section 15 of the 1933 Act or Section 20 of the Exchange Act
                  to the same extent as the foregoing indemnity from the
                  Corporation to Burnham, but only with respect to information
                  relating to Burnham furnished in writing by Burnham expressly
                  for use in the Registration Statement, the Prospectus, or any
                  amendment or supplement thereto, or any preliminary
                  prospectus; provided, however, that the foregoing indemnity by
                  Burnham shall not apply to any untrue statement or omission
                  contained in any preliminary prospectus which is not contained
                  in the Prospectus.

                           (b) Any party which proposes to assert the right to
                  be indemnified under Section 6 will, promptly after receipt of
                  notice of commencement of any action, suit or proceeding
                  against such party in respect of which a claim is to be made
                  against the indemnifying party under Section 6, notify each
                  such indemnifying party of the commencement of such action,
                  suit or proceeding, but the omission so to notify an
                  indemnified party of any such action, suit or proceeding shall
                  not relieve it from any liability which it may have to any
                  indemnified party otherwise than under Section 6(a). In case
                  any such action, suit or proceeding shall be


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                  brought against any indemnified party and it shall notify the
                  indemnifying party of the commencement thereof, each
                  indemnifying party shall be entitled to participate in and, to
                  the extent that it shall wish, jointly with any other
                  indemnifying party similarly notified, to assume the defense
                  thereof, with counsel reasonably satisfactory to such
                  indemnified party, and after notice from the indemnifying
                  parties to such indemnified party of their election so to
                  assume the defense thereof, the indemnifying party shall not
                  be liable to such indemnified party for any legal or other
                  expenses, other than reasonable costs of investigation
                  subsequently incurred by such indemnified party in connection
                  with the defense thereof, except as provided below. The
                  indemnified party shall have the right to employ its counsel
                  in any such action, but the fees and expenses of such counsel
                  shall be at the expense of such indemnified party unless (i)
                  the employment of counsel by such indemnified party has been
                  authorized by the indemnifying parties, (ii) the indemnified
                  party reasonably shall have concluded on the basis of the
                  advice of counsel that there may be a conflict of interest
                  between the indemnifying parties and the indemnified party in
                  the conduct of the defense of such action (in which case the
                  indemnifying parties shall not have the right to direct the
                  defense of such action on behalf of the indemnified party), or
                  (iii) the Corporation shall not in fact have employed counsel
                  to assume the defense of the indemnified party, in each of
                  which cases the fees and expenses of counsel shall be at the
                  expense of the indemnifying parties. An indemnifying party
                  shall not be liable for any settlement of any action or claim
                  effected without its written consent. Each indemnifying party
                  shall pay all legal and other expenses for which it is liable
                  under Section 6(a) from time to time (but not more frequently
                  than monthly) within 30 days after its receipt of a bill
                  therefor.

                           (c) If the indemnification provided for in Section
                  6(a) is unavailable to, or insufficient to hold harmless any
                  indemnified party under Section 6(a), in respect of any loss,
                  claim, damage, liability or action referred to therein, then
                  each indemnifying party shall contribute to the amount paid or
                  payable by such indemnified party as a result of such losses,
                  claims, damages, liabilities and actions (i) in such
                  proportion as is appropriate to reflect the relative benefits
                  received from the Offering by the Corporation, on the one
                  hand, and Burnham, on the other, pursuant to the provisions of
                  this Agreement or (ii) if the allocation provided by clause
                  (i) above is not permitted by applicable law, or if the
                  indemnified party failed to give the notice required under
                  Section 6(b), in such proportion as is appropriate to reflect
                  not only the relative benefits but also the relative fault of
                  the Corporation, on the one hand, and Burnham, on the other,
                  in connection with Burnham's activities under this Agreement
                  or the statements or omissions that resulted in such losses,
                  claims, damages, liabilities or actions, as well as any other
                  relevant equitable considerations. The relative benefits
                  received by the Corporation, on the one hand, and Burnham, on
                  the other, shall be deemed to be in the same proportion as the
                  total net proceeds from the Offering (before deducting
                  expenses) bears to the total fee received by Burnham pursuant
                  to Section 3. The relative fault of the Corporation, on the
                  one hand, and of Burnham, on the other, shall be determined by
                  reference to, among other things,


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                  whether the untrue or alleged untrue statement of a material
                  fact or the omission or alleged omission to state a material
                  fact relates to information supplied by the Corporation or by
                  Burnham, and the parties' relative intent, knowledge, access
                  to information and opportunity to correct or prevent such
                  statement or omission. The Corporation and Burnham agree that
                  it would not be just and equitable if contribution pursuant to
                  this Section 6(c) were determined by pro rata allocation or by
                  any other method of allocation which does not take account of
                  the equitable considerations referred to in this Section 6(c).
                  The amount paid or payable by an indemnified party as a result
                  of the losses, claims, damages, liabilities or actions
                  referred to in this Section 6(c) shall be deemed to include
                  any legal or other expenses reasonably incurred by such
                  indemnified party in connection with investigating or
                  defending any such action or claim. Notwithstanding the
                  provisions of this Section 6(c), Burnham shall not be required
                  to contribute any amount in excess of the amount by which the
                  fee paid to Burnham pursuant to Section 3 exceeds the amount
                  of any damages Burnham has otherwise been required to pay by
                  reason of such activities under this Agreement or such untrue
                  or alleged untrue statement or omission or alleged omission.
                  No person guilty of fraudulent misrepresentation (within the
                  meaning of Section 11(f) of the 1933 Act) shall be entitled to
                  contribution from any person who was not guilty of such
                  fraudulent misrepresentation.

                           (d) The statements with respect to Burnham in the
                  seventh paragraph under the caption "Underwriting" in the
                  Prospectus constitute the only information furnished to the
                  Corporation in writing on behalf of Burnham expressly for use
                  in the Registration Statement, the Prospectus or any amendment
                  or supplement thereto, or any preliminary prospectus.

                           (e) For purposes of this Section 6, each person, if
                  any, who controls Burnham or the Corporation within the
                  meaning of Section 15 of the 1933 Act shall have the same
                  rights to indemnification and contribution as Burnham and the
                  Corporation. Any successor of Burnham or the Corporation, or
                  of any person who controls Burnham or the Corporation, as the
                  case may be, shall be entitled to the benefit of such
                  respective indemnity and contribution agreements.

                           (f) The indemnity and contribution agreements
                  contained in this Section 6, and the covenants,
                  representations and warranties of the Corporation set forth in
                  this Agreement, shall remain operative and in full force and
                  effect regardless of (i) any investigation made by Burnham or
                  on its behalf or by or on behalf of any person who controls
                  Burnham or (ii) any termination of this Agreement or the
                  Offering.

                  7. Successors and Assigns. The benefits of this Agreement
shall inure to the respective successors and assigns of the parties hereto and
the obligations and liabilities assumed in this Agreement by the parties hereto
shall be binding upon their respective successors and assigns.



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                  8. Amendments and Waivers. The provisions of this Agreement
may not be amended, modified or supplemented unless the Corporation, the
Underwriter and Burnham consent in writing to such amendment, modification or
supplement.

                  9. Notice. Whenever notice is required to be given pursuant to
this Agreement, such notice shall be in writing and shall be delivered by hand
or by commercial messenger service or mailed by first class mail, postage
prepaid, addressed (a) if to Burnham, at the address set forth at the head of
this Agreement, Attention: Richard Lewisohn III, (b) if to the Corporation, at
333 Allegheny Avenue, Oakmont, Pennsylvania 15139, Attention: President or (c)
if to the Underwriter, at C.E. Unterberg, Towbin, Swiss Bank Tower, 10 E. 50th
Street, 22nd Floor, New York, New York 10022, Attention: Mark Hughes, with a
copy to Paul, Hastings, Janofsky & Walker LLP, 399 Park Avenue, 31st Floor, New
York, New York 10022, Attention: Marie Censoplano, Esq., or such other address
as to which any party shall notify the other parties hereto in writing.

                  10. Governing Law. This Agreement shall be construed (both as
to validity and performance) and enforced in accordance with and governed by the
laws of the State of New York applicable to agreements made and to be performed
wholly within such jurisdiction. Each of the Corporation and the Underwriter
irrevocably consents that any legal action or proceeding against it under,
arising out of or in any manner relating to this Agreement may be brought in any
court of the State of New York, County of New York, or in the United States
District Court for the Southern District of New York. Each of the Corporation
and the Underwriter, by the execution and delivery of this Agreement, expressly
and irrevocably assents and submits to the personal jurisdiction of any of such
courts in any such action or proceeding. Each of the Corporation and the
Underwriter irrevocably consents to the service of any complaint, summons,
notice or other process relating to any such action or proceeding by delivery
thereof to it in the manner provided for in Section 9 hereof.

                  11. Counterparts. This Agreement may be signed in two or more
counterparts with the same force and effect as if the signatures thereto and
hereto were upon the same instrument.



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                  If the above terms are in accordance with your understanding
of our agreement, please sign the enclosed copy of this Agreement and return
such copy to us.

                                            Very truly yours,

                                            BURNHAM SECURITIES INC.


                                            By: ________________________________
                                                Richard Lewisohn III
                                                Managing Director


CONFIRMED AND AGREED TO AS OF
THE DATE FIRST ABOVE WRITTEN:

    SERVICEWARE TECHNOLOGIES, INC.


By: ___________________________________
    Name:
    Title:

    C.E. UNTERBERG, TOWBIN


By: ___________________________________
    Name:
    Title: General Partner




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