EGAIN COMMUNICATIONS CORP
SC 13G, 2000-02-18
PREPACKAGED SOFTWARE
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                       SECURITIES AND EXCHANGE COMMISSION

                             WASHINGTON, D.C. 20549


                                  SCHEDULE 13G

                    Under the Securities Exchange Act of 1934
                               (Amendment No. ___)


                        eGain Communications Corporation
                        --------------------------------
                                (Name of Issuer)


                          Common Stock, par value $.001
                          -----------------------------
                         (Title of Class of Securities)


                                    28225C103
                                    ---------
                                 (CUSIP Number)


                                December 31, 1999
                                -----------------
               (Date of Event which Requires Filing of Statement)



         Check the appropriate box to designate the rule pursuant to which this
Schedule is filed:

         |_| Rule 13d-1(b)

         |_| Rule 13d-1(c)

         |X| Rule 13d-1(d)

         *The remainder of this cover page shall be filled out for a reporting
person's initial filing on this form with respect to the subject class of
securities, and for any subsequent amendment containing information which would
alter the disclosures provided in a prior cover page.

         The information required on the remainder of this cover page shall not
be deemed to be "filed" for the purpose of section 18 of the Securities Exchange
Act of 1934 ("Act") or otherwise subject to the liabilities of that section of
the Act but shall be subject to all other provisions of the Act (however, see
the Notes).


                                  Page 1 of 5
<PAGE>
- --------------------------------------------------------------------------------
CUSIP No. 28225C103
- --------------------------------------------------------------------------------
  1    NAMES OF REPORTING PERSONS:                                 Ashutosh Roy

       I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS:
- --------------------------------------------------------------------------------
  2    CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP (SEE INSTRUCTIONS)

                                                                        (a) |_|
                                                                        (b) |_|
- --------------------------------------------------------------------------------
  3    SEC Use Only
- --------------------------------------------------------------------------------
  4    CITIZENSHIP OR PLACE OF ORGANIZATION        United States
- --------------------------------------------------------------------------------
    NUMBER OF SHARES          5      SOLE VOTING POWER         4,596,931 shares
  BENEFICIALLY OWNED BY
  EACH REPORTING PERSON    -----------------------------------------------------
          WITH                6      SHARED VOTING POWER                   None

                           -----------------------------------------------------
                              7      SOLE DISPOSITIVE POWER    4,596,931 shares

                           -----------------------------------------------------
                              8      SHARED DISPOSITIVE POWER              None

- --------------------------------------------------------------------------------
 9      AGGREGATE AMOUNT BENEFICIALLY OWNED BY
        EACH REPORTING PERSON                                  4,596,931 shares
- --------------------------------------------------------------------------------
 10     CHECK IF THE AGGREGATE AMOUNT IN ROW (9)
        EXCLUDES CERTAIN SHARES (SEE INSTRUCTIONS)                          |_|
- --------------------------------------------------------------------------------
 11     PERCENT OF CLASS REPRESENTED
        BY AMOUNT IN ROW (9)                                              16.0%
- --------------------------------------------------------------------------------
 12     TYPE OF REPORTING PERSON (SEE INSTRUCTIONS)                          IN

- --------------------------------------------------------------------------------

                                  Page 2 of 5
<PAGE>

ITEM 1(A) NAME OF ISSUER:

         eGain Communications Corporation

ITEM 1(B) ADDRESS OF ISSUER'S PRINCIPAL EXECUTIVE OFFICES:

         455 W. Maude Avenue, Sunnyvale, California 94086

ITEM 2(A) NAME OF PERSON FILING:

         Ashutosh Roy

ITEM 2(B) ADDRESS OF PRINCIPAL BUSINESS OFFICE OR, IF NONE, RESIDENCE:

         455 W. Maude Avenue, Sunnyvale, California 94086

ITEM 2(C) CITIZENSHIP:

         United States

ITEM 2(D) TITLE OF CLASS OF SECURITIES:

         Common Stock, $.001 par value

ITEM 2(E) CUSIP NUMBER:

         28225C103

ITEM 3. IF THIS STATEMENT IS FILED PURSUANT TO RULE 13D-1(B) OR 13D-2(B) OR (C),
CHECK WHETHER THE PERSON FILING IS A:

(a) |_| Broker or Dealer registered under Section 15 of the Act
(b) |_| Bank as defined in section 3(a) (6) of the Act
(c) |_| Insurance Company as defined in section 3(a) (19) of the Act
(d) |_| Investment Company registered under section 8 of the Investment Company
        Act
(e) |_| Investment Adviser in accordance with Section 240.13d-1(b)(1)(ii)(E)
(f) |_| An employee benefit plan or an endowment fund in accordance with
        Section 240.13d-1(b)(1)(ii)(F)
(g) |_| Parent holding company or control person in accordance with
        Section 240.13d-1(b)(ii)(G)
(h) |_| A saving association as defined in Section 3(b) of the Federal
        Deposit Insurance Act
(i) |_| A church plan that is excluded from the definition of an investment
        company under section 3(c)(14) of the Investment Company Act of 1940
(j) |_| Group, in accordance with Section 240.13d-1(b)(ii)(J)

         Not applicable.

ITEM 4. OWNERSHIP

         Provide the following information regarding the aggregate number and
percentage of the class of securities of the issuer identified in Item 1.

         (a)   Amount beneficially owned: 4,596,931 shares of Common Stock

         (b)   Percent of class: 16.0%. The calculation of percentage of
               beneficial ownership was derived from the Issuer's Quarterly
               Report on Form 10-Q for the period ending December 31, 1999,
               filed with


                                  Page 3 of 5

<PAGE>

               the Commission on February 14, 2000, in which the
               Issuer stated that the number of shares of Common Stock
               outstanding as of December 31, 1999 was 28,714,176.

         (c)   Number of shares as to which the person has:

               (i)  Sole power to vote or to direct the vote: 4,596,931 shares

               (ii) Shared power to vote or to direct the vote: None.

               (iii) Sole power to dispose or to direct the disposition of:
                     4,596,931 shares

               (iv) Shared power to dispose or to direct the disposition of:
                    None

ITEM 5. OWNERSHIP OF FIVE PERCENT OR LESS OF A CLASS

         If this statement is being filed to report the fact that as of the date
hereof the reporting person has ceased to be the beneficial owner of more than
five percent of the class of securities, check the following [ ].

ITEM 6. OWNERSHIP OF MORE THAN FIVE PERCENT ON BEHALF OF ANOTHER PERSON

         Not applicable.

ITEM 7. IDENTIFICATION AND CLASSIFICATION OF THE SUBSIDIARY WHICH ACQUIRED
        THE SECURITY BEING REPORTED ON BY THE PARENT HOLDING COMPANY OR CONTROL
        PERSON

         Not applicable.

ITEM 8. IDENTIFICATION AND CLASSIFICATION OF MEMBERS OF THE GROUP

         Not applicable.

ITEM 9. NOTICE OF DISSOLUTION OF GROUP

         Not applicable.

ITEM 10. CERTIFICATIONS

         Not applicable.


                                  Page 4 of 5
<PAGE>

SIGNATURE

         After reasonable inquiry and to the best of my knowledge and belief, I
certify that the information set forth in this statement is true, complete and
correct.

         Dated:  February 16, 2000.

                                           eGAIN COMMUNICATIONS CORPORATION



                                           By           /s/ Ashutosh Roy
                                             -----------------------------------
                                                          Ashutosh Roy


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