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EXHIBIT 23.3
CONSENT OF ERNST & YOUNG LLP, INDEPENDENT AUDITORS
We consent to the reference to our firm under the caption "Experts" in the
proxy statement/prospectus of eGain Communications Corporation that is made a
part of the Registration Statement (Form S-4) and related prospectus of eGain
Communications Corporation for the registration of shares of its common stock,
and to the incorporation by reference therein of our report dated February 18,
2000 (except for Note 12, as to which the date is March 16, 2000), with respect
to the consolidated financial statements of Inference Corporation included in
its Annual Report (Form 10-K) for the year ended January 31, 2000, filed with
the Securities and Exchange Commission.
/s/ Ernst & Young LLP
Sacramento, California
June 23, 2000