EGAIN COMMUNICATIONS CORP
SC 13G, 2000-02-11
PREPACKAGED SOFTWARE
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                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C.  20549

                                  SCHEDULE 13G

             Information Statement Pursuant to Rules 13d-1 and 13d-2
                    Under the Securities Exchange Act of 1934
                                (Amendment No.  )*

                        eGain Communications Corporation
                                 (Name of Issuer)

                     Common Stock, Par Value $.001 Per Share
                          (Title of Class of Securities)

                                    28225C103
                                  (CUSIP Number)

                                December 31, 1999
             (Date of Event Which Requires Filing of This Statement)

     Check  the  appropriate box to designate the rule pursuant  to  which  this
Schedule is filed:

     / /  Rule 13d-1(b)
     /X/  Rule 13d-1(c)
     / /  Rule 13d-1(d)

*The  remainder of this cover page shall be filled out for a reporting  person's
initial filing on this form with respect to the subject class of securities, and
for   any   subsequent  amendment  containing  information  which  would   alter
disclosures provided in a prior cover page.

The information required on the remainder of this cover page shall not be deemed
to  be  "filed" for the purpose of Section 18 of the Securities Exchange Act  of
1934 ("Act") or otherwise subject to the liabilities of that section of the  Act
but  shall  be  subject  to all other provisions of the Act  (however,  see  the
Notes).

**The  total  number  of  shares  reported herein  is  4,046,590  shares,  which
constitutes  approximately  14.0%  of the  28,999,944  shares  of  Stock  deemed
outstanding  pursuant  to Rule 13d-3(d)(1)(i) under the  Act.  Unless  otherwise
stated,  all  ownership  percentages set forth  herein  assume  that  there  are
28,994,944 shares outstanding.
















<PAGE>

CUSIP No. 28225C103

1.   Name of Reporting Person:

     FW Ventures I, L.P.

2.   Check the Appropriate Box if a Member of a Group:
                                                        (a) / /

                                                        (b) /X/

3.   SEC Use Only

4.   Citizenship or Place of Organization: Texas

               5.   Sole Voting Power: 4,041,590 (1)
Number of
Shares
Beneficially   6.   Shared Voting Power: -0-
Owned By
Each
Reporting      7.   Sole Dispositive Power: 4,041,590 (1)
Person
With
               8.   Shared Dispositive Power: -0-

9.   Aggregate Amount Beneficially Owned by Each Reporting Person:

     4,041,590

10.  Check Box if the Aggregate Amount in Row (9) Excludes Certain Shares:
                                                            / /

11.  Percent of Class Represented by Amount in Row (9):  13.9%

12.  Type of Reporting Person: PN
- --------------

(1)  Power is exercised through its general partner, Group 31, Inc.
<PAGE>

CUSIP No. 28225C103

1.   Name of Reporting Person:

     Mark A. Wolfson

2.   Check the Appropriate Box if a Member of a Group:
                                                        (a) / /

                                                        (b) /X/

3.   SEC Use Only

4.    Citizenship or Place of Organization: Mark A. Wolfson is a citizen of  the
United States of America.

               5.   Sole Voting Power:  -0-
Number of
Shares
Beneficially   6.   Shared Voting Power: -0-
Owned By
Each
Reporting      7.   Sole Dispositive Power: -0-
Person
With
               8.   Shared Dispositive Power: -0-

9.   Aggregate Amount Beneficially Owned by Each Reporting Person:

     5,000 (1)

10.  Check Box if the Aggregate Amount in Row (9) Excludes Certain Shares:
                                                            / /


11.  Percent of Class Represented by Amount in Row (9): <0.1% (2)


12.  Type of Reporting Person: IN
- --------------
(1)  Assumes  the  exercise of director options held by Mr. Wolfson to  purchase
     5,000 shares of Common Stock.
(2)  Assumes, pursuant to Rule 13d-3(d)(1)(i), that there are 28,999,944
shares of the Stock outstanding.


<PAGE>
Item 1(a).     Name of Issuer.

     The name of the issuer is eGain Communications Corporation (the "Issuer").

Item 1(b).     Address of Issuer's Principal Executive Offices.

     The  principal executive offices of the Issuer are located at 455 W.  Maude
Avenue, Sunnyvale, California 94086.

Item 2(a).     Names of Persons Filing.

     Pursuant to Regulation 13D-G of the General Rules and Regulations under the
Securities Exchange Act of 1934, as amended (the "Act"), the undersigned  hereby
file  this  Schedule 13G Statement on behalf of FW Ventures  I,  L.P.,  a  Texas
limited  partnership  ("FW"),  and Mark A. Wolfson ("Wolfson"),  the  "Reporting
Persons."  Additionally,  information is included herein  with  respect  to  the
following persons (collectively, the "Controlling Persons"): Group 31,  Inc.,  a
Texas  corporation ("Group"), and J. Taylor Crandall ("Crandall"). The Reporting
Persons  and  the  Controlling  Persons are sometimes  hereinafter  collectively
referred to as the "Item 2 Persons."  The Item 2 Persons are making this single,
joint  filing  because  they may be deemed to constitute a  "group"  within  the
meaning of Section 13(d)(3) of the Act, although neither the fact of this filing
nor  anything contained herein shall be deemed to be an admission by the Item  2
Persons that such a group exists.

Item 2(b).     Address of Principal Business Office, or if None, Residence.

     The  address of the principal business office or residence of each  of  the
Item 2 Persons is as follows:

                                   PRINCIPAL BUSINESS OR
          NAME                     RESIDENCE ADDRESS

          FW                       201 Main Street
                                   Suite 3100
                                   Fort Worth, Texas  76102

          Wolfson                  2775 Sand Hill Road
                                   Suite 220
                                   Menlo Park, California 94025

          Group                    201 Main Street
                                   Suite 3100
                                   Fort Worth, Texas 76102

          Crandall                 2775 Sand Hill Road
                                   Suite 220
                                   Menlo Park, California 94025

Item 2(c).     Citizenship.

     All  of  the natural persons listed in Item 2(a) are citizens of the United
States of America.

Item 2(d).     Title of Class of Securities.

     This  Schedule 13G Statement relates to the Common Stock, par value  $0.001
per share, of the Issuer (the "Stock").

Item 2(e).     CUSIP Number.

     The CUSIP number of the Stock is 28225C103.

Item 3.   Filing Pursuant to Rules 13d-1(b) or 13d-2(b).

     This Schedule 13G Statement is not being filed pursuant to Rule 13d-1(b) or
Rule 13d-2(b).

Item 4.   Ownership.

     (a) - (b)

Reporting Persons

     FW

        The aggregate number of shares of the Stock that FW owns beneficially,
pursuant to Rule 13d-3 of the Act, is 4,041,590, which constitutes approximately
13.9% of the 28,994,944 shares of the Stock deemed outstanding pursuant to Rule
13d-3(d)(1)(i).

     Wolfson

        Because he holds director stock options to purchase 5,000 shares of  the
Stock, Wolfson may, pursuant to Rule 13d-3, be deemed to be the beneficial owner
of 5,000 shares of the Stock, which constitutes less than 0.1% of the 28,999,944
shares of the Stock deemed outstanding pursuant to Rule 13d-3(d)(1)(i).

Controlling Persons

     Group

        Because  of  its position as the sole general partner of FW, Group  may,
pursuant  to  Rule  13d-3 of the Act, be deemed to be the  beneficial  owner  of
4,041,590  shares  of the Stock, which constitutes approximately  13.9%  of  the
outstanding shares of the Stock.

     Crandall

        Because  of  his position as the President of Group, which is  the  sole
general  partner  of FW, Crandall may, pursuant to Rule 13d-3  of  the  Act,  be
deemed  to  be  the  beneficial owner of 4,041,590 shares of  the  Stock,  which
constitutes approximately 13.9% of the outstanding shares of the Stock.

     To  the best of the knowledge of each of the Reporting Persons, other  than
as set forth above, none of the persons named in Item 2 herein is the beneficial
owner of any shares of the Stock.

      (c)

Reporting Persons

     FW

        Acting through its general partner, FW has the sole power to vote or  to
direct  the vote and to dispose or to direct the disposition of an aggregate  of
4,041,590 shares of the Stock.

     Wolfson

        Wolfson has no power to vote or to direct the vote or to dispose  or  to
direct the disposition of any of the shares of the Stock.

Controlling Persons

     Group

        As  the sole general partner of FW, Group has the sole power to vote  or
to  direct  the  vote and to dispose or to direct the disposition  of  4,041,590
shares of the Stock.

     Crandall

        As  the  President of Group, which is the sole general  partner  of  FW,
Crandall has the sole power to vote or to direct the vote and to dispose  or  to
direct the disposition of 4,041,590 shares of the Stock.

Item 5.   Ownership of Five Percent or Less of a Class.

        This  filing  on  Schedule 13G is not for the purpose of  reporting  the
fact  that the Reporting Persons have ceased to be the beneficial owners of more
than five percent (5%) of the outstanding shares of the Stock.

Item 6.   Ownership of More than Five Percent on Behalf of Another Person.

        No  person other than the Item 2 Persons has the right to receive or the
power to direct the receipt of dividends from, or the proceeds from the sale of,
the shares of the Stock owned by them.

Item 7.   Identification and Classification of the Subsidiary Which Acquired the
          Security Being Reported on By the Parent Holding Company.

        This  Schedule  13G  Statement is not being filed by  a  parent  holding
company.

Item 8.   Identification and Classification of Members of the Group.

        This  Schedule  13G Statement is being filed on behalf of  each  of  the
Item 2 Persons pursuant to Rules 13d-1(c) and 13d-1(k)(1)(iii).  The identity of
each of the Item 2 Persons is set forth in Item 2(a) hereof.

Item 9.   Notice of Dissolution of Group.

        It  is  inapplicable  for  the  purposes herein  to  provide  notice  of
dissolution of a group.

Item 10.  Certification.

        By  signing below I certify that to the best of my knowledge and belief,
the  securities  referred to above were not acquired and are not  held  for  the
purpose  of  or  with the effect of changing or influencing the control  of  the
issuer  of  the securities and were not acquired and are not held in  connection
with or as a participant in any transaction having that purpose or effect.











<PAGE>
     After  reasonable inquiry and to the best of our knowledge and  belief,  we
certify  that the information set forth in this statement is true, complete  and
correct.

     DATED:     February 11, 2000


                                    FW VENTURES I, L.P.

                                      By: Group 31, Inc., general partner


                                         By: /s/ W. R. Cotham
                                             W. R. Cotham,
                                             Vice President





                                    /s/Mark A. Wolfson





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