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Exhibit 23.1
Consent of Independent Auditors
The Board of Directors
Primus Knowledge Solutions, Inc.:
We consent to the incorporation by reference in the registration statements
(Nos. 333-82059 and 333-33088) on Form S-8 of Primus Knowledge Solutions, Inc.
of our report dated March 6, 2000, relating to the consolidated balance sheets
of Primus Knowledge Solutions, Inc. and subsidiaries as of December 31, 1999 and
1998, and the related consolidated statements of operations, shareholders'
equity (deficit) and comprehensive loss, and cash flows for each of the years in
the three-year period ended December 31, 1999, and the related financial
statement schedule, which report appears in the Form 8-K of Primus Knowledge
Solutions, Inc. dated June 30, 2000.
/s/ KPMG LLP
Seattle, Washington
June 30, 2000
