<PAGE>
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 8-K
CURRENT REPORT
Pursuant to Section 13 or 15(d) of the
Securities Exchange Act of 1934
January 17, 2000
-------------------------------------
Date of Report (date of earliest event reported)
PRIMUS KNOWLEDGE SOLUTIONS, INC.
-----------------------------------------
(Exact name of registrant as specified in its charter)
Washington
----------------------------------------
(State or other jurisdiction of incorporation)
0-26273 91-1350484
----------- --------------
(Commission File Number) (IRS Employer Identification No.)
Primus Knowledge Solutions, Inc.
1601 Fifth Avenue, Suite 1900
Seattle, Washington 98101
---------------------------------------------------------
(Address including zip code of registrant's principal executive offices)
(206) 292-1000
---------------------------------------------------
(Registrant's telephone number, including area code)
<PAGE>
Item 4. Changes In Registrant's Certifying Accountants
On January 17, 2000 Primus Knowledge Solutions, Inc. engaged KPMG LLP
("KPMG") as its certifying accountant. Management has not previously consulted
with KPMG on any accounting or financial reporting matters.
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the
registrant has duly caused this report to be signed on its behalf by the
undersigned hereunto duly authorized.
PRIMUS KNOWLEDGE SOLUTIONS, INC.
Date: January 21, 2000 /s/ Elizabeth J. Huebner
-------------------------------------
Elizabeth J. Huebner
Executive Vice President and Chief
Financial Officer