PRIMUS KNOWLEDGE SOLUTIONS INC
S-3, EX-5.1, 2000-07-25
PREPACKAGED SOFTWARE
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                                                                     EXHIBIT 5.1


                           [PERKINS COIE LETTERHEAD]

                                 July 25, 2000


Primus Knowledge Solutions, Inc.
1601 Fifth Avenue, Suite 1900
Seattle, WA  98101

Ladies and Gentlemen:

     We have acted as counsel to you in connection with the sale by certain
shareholders (the "Selling Shareholders") of Primus Knowledge Solutions, Inc.
(the "Company") of up to 2,412,877 shares (the "Shares") of the Company's
common stock, $.025 par value per share (the "Common Stock") and in connection
with the preparation and filing of a registration statement on Form S-3 (the
"Registration Statement") under the Securities Act of 1933, as amended (the
"Act"), which you are filing with the Securities and Exchange Commission with
respect to the Shares.

     We have examined the Registration Statement and such documents and records
of the Company and other documents as we have deemed relevant and necessary for
the purpose of this opinion.  Based upon the foregoing, we are of the opinion
that upon the happening of the following events:

     (a)  the effectiveness of the Registration Statement and any amendments
          thereto;

     (b)  due action by the Selling Shareholders authorizing the sale of the
          Shares;

     (c)  the offering and sale of the Shares as contemplated by the
          Registration Statement and in accordance with the Selling Shareholder
          actions authorizing the sale of the Shares; and

     (d)  receipt by the Selling Shareholders of the consideration for the
          Shares, as contemplated by the Registration Statement;

the Shares will be duly authorized, validly issued, fully paid and
nonassessable.

     We hereby consent to the filing of this opinion as an exhibit to the
Registration Statement and any amendment thereto, including any and all post-
effective amendments, and to the reference to our firm, in the prospectus of the
Registration Statement under the heading "Validity of Common Stock."  In giving
this consent, we do not thereby admit that we are in the category of persons
whose consent is required under Section 7 of the Act.

                              Very truly yours,


                              /s/ Perkins Coie LLP


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