KOZMO COM INC
S-1/A, 2000-04-06
BUSINESS SERVICES, NEC
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<PAGE>

     AS FILED WITH THE SECURITIES AND EXCHANGE COMMISSION ON APRIL 6, 2000



                                                      REGISTRATION NO. 333-32864

- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------

                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549
                            ------------------------


                                AMENDMENT NO. 1
                                       TO
                                    FORM S-1
            REGISTRATION STATEMENT UNDER THE SECURITIES ACT OF 1933

                            ------------------------

                                KOZMO.COM, INC.
             (Exact name of Registrant as specified in its charter)

<TABLE>
<S>                                     <C>                                     <C>
               DELAWARE                                  5961                                 13-3956223
   (State or other jurisdiction of           (Primary Standard Industrial        (I.R.S. Employer Identification No.)
    incorporation or organization            Classification Code Number)
</TABLE>

                            ------------------------

                         80 BROAD STREET, 18(TH) FLOOR
                            NEW YORK, NEW YORK 10004
                                 (212) 797-1330
   (Address and telephone number of Registrant's principal executive offices)
                         ------------------------------

                                 GERARDO BURDO
                            CHIEF FINANCIAL OFFICER
                                KOZMO.COM, INC.
                         80 BROAD STREET, 18(TH) FLOOR
                            NEW YORK, NEW YORK 10004
                                 (212) 797-1330
           (Name, address and telephone number of agent for service)
                         ------------------------------

                                   COPIES TO:

<TABLE>
<S>                                      <C>
       RICHARD B. VILSOET, ESQ.                  STEPHEN H. COOPER, ESQ.
        SPENCER D. KLEIN, ESQ.                 WEIL, GOTSHAL & MANAGES LLP
          SHEARMAN & STERLING                       767 FIFTH AVENUE
         599 LEXINGTON AVENUE                   NEW YORK, NEW YORK 10153
       NEW YORK, NEW YORK 10022                      (212) 310-8000
            (212) 848-4000
</TABLE>

                            ------------------------

    APPROXIMATE DATE OF COMMENCEMENT OF PROPOSED SALE TO THE PUBLIC: As soon as
practicable after this Registration Statement becomes effective.

    If any of the securities being registered on this Form are to be offered on
a delayed or continuous basis pursuant to Rule 415 under the Securities Act of
1933, check the following box. / /

    If this Form is filed to register additional securities for an offering
pursuant to Rule 462(b) under the Securities Act, please check the following box
and list the Securities Act registration statement number of the earlier
effective registration statement for the same offering. / /

    If this Form is a post-effective amendment filed pursuant to Rule 462(c)
under the Securities Act, check the following box and list the Securities Act
registration statement number of the earlier effective registration statement
for the same offering. / /

    If this Form is a post-effective amendment filed pursuant to Rule 462(d)
under the Securities Act, check the following box and list the Securities Act
registration statement number of the earlier effective registration statement
for the same offering. / /

    If delivery of the prospectus is expected to be made pursuant to Rule 434,
check the following box. / /
                           --------------------------

                        CALCULATION OF REGISTRATION FEE

<TABLE>
<CAPTION>
                                                             PROPOSED MAXIMUM        PROPOSED MAXIMUM           AMOUNT OF
     TITLE OF EACH CLASS OF            AMOUNT TO BE           OFFERING PRICE            AGGREGATE              REGISTRATION
  SECURITIES TO BE REGISTERED         REGISTERED (1)          PER SHARE (2)         OFFERING PRICE (2)             FEE
<S>                               <C>                     <C>                     <C>                     <C>
Common Stock, par value
  $0.001 per share..............                                    $                  $150,000,000              $39,600
</TABLE>

(1) Includes shares that the Underwriters have the option to purchase to cover
    over-allotments, if any.

(2) Estimated solely for purposes of calculating the registration fee pursuant
    to Rule 457(o) under the Securities Act of 1933.
                         ------------------------------

    THE REGISTRANT HEREBY AMENDS THIS REGISTRATION STATEMENT ON SUCH DATE OR
DATES AS MAY BE NECESSARY TO DELAY ITS EFFECTIVE DATE UNTIL THE REGISTRANT SHALL
FILE A FURTHER AMENDMENT WHICH SPECIFICALLY STATES THAT THIS REGISTRATION
STATEMENT SHALL THEREAFTER BECOME EFFECTIVE IN ACCORDANCE WITH SECTION 8(A) OF
THE SECURITIES ACT OF 1933, OR UNTIL THE REGISTRATION STATEMENT SHALL BECOME
EFFECTIVE ON SUCH DATE AS THE SECURITIES AND EXCHANGE COMMISSION, ACTING
PURSUANT TO SECTION 8(A), MAY DETERMINE.

- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
<PAGE>

                                EXPLANATORY NOTE



    This Amendment No. 1 is being filed solely for the purpose of filing certain
exhibits to the Registrant's Statement Registration No. 33-32864. This Amendment
No. 1 does not contain copies of the Prospectus included in the Registration
Statement or Part II thereof, which are unchanged from the Registration
Statement filed on March 21, 2000.

<PAGE>
                                   SIGNATURES


    Pursuant to the requirements of the Securities Act of 1933, the registrant
has duly caused this Amendment No. 1 to the registration statement to be signed
on its behalf by the undersigned, thereunto duly authorized, in the City of New
York, on the 5th day of April, 2000.


<TABLE>
<S>                                                    <C>  <C>
                                                       KOZMO.COM, INC.

                                                       By:                      *
                                                            -----------------------------------------
                                                            Name: Joseph Park
                                                            Title: Chairman of the Board and Chief
                                                                   Executive Officer
</TABLE>


    PURSUANT TO THE REQUIREMENTS OF THE SECURITIES ACT OF 1933, AS AMENDED, THIS
AMENDMENT NO. 1 TO THE REGISTRATION STATEMENT ON FORM S-1 HAS BEEN SIGNED BELOW
BY THE FOLLOWING PERSONS IN THE CAPACITIES AND ON THE DATES INDICATED.



<TABLE>
<CAPTION>
                      SIGNATURE                                    TITLE                      DATE
                      ---------                                    -----                      ----
<C>                                                    <S>                             <C>
                          *
     -------------------------------------------       Chairman of the Board and         April 5, 2000
                  Name: Joseph Park                    Chief Executive Officer

/s/ YONG KANG
- -------------------------------------------            President and Director and        April 5, 2000
Name: Yong Kang                                        Attorney-in-Fact

                          *
     -------------------------------------------       Chief Financial Officer and       April 5, 2000
                 Name: Gerardo Burdo                   Attorney-in-Fact

                          *
     -------------------------------------------                  Director               April 5, 2000
                  Name: Hugh Evans

                          *
     -------------------------------------------                  Director               April 5, 2000
                 Name: Robert Greene

                          *
     -------------------------------------------                  Director               April 5, 2000
                Name: Seth Goldstein

                          *
     -------------------------------------------                  Director               April 5, 2000
                Name: Jerry Gallagher

                          *
     -------------------------------------------                  Director               April 5, 2000
                   Name: Jack Chen
</TABLE>


                                      II-6
<PAGE>
                                    EXHIBITS


<TABLE>
<CAPTION>
       EXHIBIT
       NUMBER               DESCRIPTION
- ---------------------       -----------
<C>                         <S>
          1.1*              Form of Underwriting Agreement

          3.1**             Amended and Restated Certificate of Incorporation of
                            Kozmo.com, Inc.

          3.2**             Amended and Restated By-Laws

          4.1**             Registration Rights Agreement

          4.2*              Form of Common Stock Certificate

          5.1*              Opinion of Shearman & Sterling, including consent

         10.1+              Strategic Agreement between Starbucks Corporation and
                            Kozmo.com, Inc. dated February 12, 2000

         10.2+              Supply and Delivery Agreement between Amazon.com LLC and
                            Kozmo.com, Inc. dated March 13, 2000

         10.3+              Right of use agreement between Warner Home Video and
                            Kozmo.com, Inc. dated February 28, 2000

         10.4+              Letter agreement between Columbia TriStar Home Video, Inc.
                            and Kozmo.com, Inc. dated March 10, 2000

         10.5**             Employment Agreement with Joseph Park dated October 4, 1999

         10.6**             Employment Agreement with Yong Kang dated October 4, 1999

         10.7**             Letter Agreement with Gerardo Burdo effective November 1,
                            1999

         10.8**             Letter Agreement with Kenneth "Skip" Trevathan effective
                            November 15, 1999

         10.9**             Letter Agreement with Christopher Shimojima effective
                            December 20, 1999

        10.10**             Letter Agreement with William Herald effective February 14,
                            2000

        10.11**             Kozmo.com, Inc. 1999 Incentive Stock Option Plan

        10.12**             Kozmo.com, Inc. 1999 Stock Option Plan

        10.13**             Kozmo.com, Inc. 1997 Stock Option Plan

         23.1**             Consent of Independent Auditors

         23.2*              Consent of Counsel (Included in Exhibits 5.1)

         24.1**             Power of Attorney (see page II-6)

         27.1**             Financial Data Schedule
</TABLE>


- ------------------------

*   to be filed by amendment.


**  Previously Filed.



+   Confidential Treatment Requested.


<PAGE>
                                                                    Exhibit 10.1


"Pages where confidential treatment has been requested are stamped 'Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission', and the confidential section has been marked in the margin with a
star (*)."

                               STRATEGIC AGREEMENT

                                     BETWEEN

                            STARBUCKS CORPORATION AND

                                 KOZMO.COM, INC.

This Strategic Agreement ("Agreement") is made and entered into on February 12,
2000 by and between Starbucks Corporation, a Washington corporation
("Starbucks") and Kozmo.com, Inc., a Delaware corporation ("Kozmo").

                                   BACKGROUND

A. Kozmo currently provides same-day delivery of videos, DVDs, video games,
convenience foods and other items which are ordered by its customers over the
Internet and delivered by Kozmo to customers at their homes or places of
business. Kozmo intends to expand its Internet-based, same-day delivery business
to sell additional items including without limitation, books, compact discs,
magazines and electronics. Kozmo desires to provide convenient locations for its
customers to return to Kozmo videos, DVDs and video games (collectively, "Video
Products") and to possibly return to Kozmo certain other items purchased from
Kozmo.

B. Kozmo currently intends to expand its same-day delivery service business into
the Expansion Cities in the manner and in accordance with the timeline set forth
in Schedule A attached hereto, which may be revised by Kozmo at any time upon
notice to Starbucks.

C. Starbucks operates retail coffee stores throughout the United States and
Canada. In addition, Starbucks sells, both in its stores and through other means
of distribution, coffee, tea and other related products, including but not
limited to compact discs and other music items sold by Starbucks through its
Hear Music division ("Starbucks' Retail Products").

D. Starbucks has a valuable network of stores, a substantial customer base, and
certain other intangibles to which Kozmo desires access.

E. Starbucks has considerable expertise in a variety of areas, including without
limitation, branding, marketing, customer relations, real estate and employee
training ("Starbucks' Expertise").

F. Starbucks wishes to lease from Kozmo Drop-boxes to place in its stores to
permit the collection of the Video Products and certain other items purchased
from Kozmo. Kozmo further wishes to distribute to its customers certain
Starbucks' Retail Products.

G. Kozmo wishes to obtain assistance from Starbucks in the areas of Starbucks'
Expertise on terms mutually agreeable to the parties hereto; provided, however,
Starbucks will not charge Kozmo for its time.

H. Starbucks and Kozmo desire to enter into a strategic relationship to
undertake certain joint marketing efforts in-store, online and through
traditional marketing media.



<PAGE>

                                    AGREEMENT

     The parties agree as follows:

     1.  DROP-BOX.

         1.1  STARBUCKS' RESPONSIBILITIES.

              1.1.1 Within ten (10) days following the execution of this
     Agreement, Starbucks will deliver to Kozmo a list showing the location
     of each of its retail coffee stores wholly-owned and operated by
     Starbucks ("Starbucks Stores") located in each city in the United States
     and Canada in which Kozmo operates its Internet-based, same-day delivery
     business. As Kozmo expands its business into additional U.S. or Canadian
     cities ("Expansion Cities"), Starbucks will provide a list showing the
     location of each of its Starbucks Stores located in the Expansion Cities
     within thirty (30) days following written notification from Kozmo of its
     intention to commence operations in such cities. On a quarterly basis
     throughout the Term of this Agreement, Starbucks will provide Kozmo with
     a list for each of the cities in which Kozmo operates that sets forth
     (a) new Starbucks Stores that have opened since the date of the last
     quarterly report, and (b) new Starbucks Stores that Starbucks expects to
     be opened during the next calendar quarter.

*              1.1.2 Starbucks will locate a Drop-box (as defined below) to
     be used by customers of Kozmo for the return to Kozmo of the Video
     Products and, subject to the provisions of SECTION 1.4, the Kozmo Items
     (as defined below) in those Starbucks Stores [*]

     ---------
     * Confidential Treatment Requested and the Redacted Material has been
     separately filed with the Commission.

<PAGE>

         1.1.3 Starbucks will allow Kozmo's employees who comply with the
requirement of SECTION 1.2.4 below, to enter each Starbucks Store containing a
Drop-box to collect the Video Products and Kozmo Items during such store's
normal business hours, as may be modified by Starbucks from time to time in its
sole discretion, at such times as may be mutually agreed upon by Starbucks and
Kozmo.

         1.1.4 Starbucks will not have any responsibility or liability for the
condition of Video Products or Kozmo Items returned to the Drop-boxes, nor will
Starbucks be responsible to accept or hold for collection by Kozmo any Video
Product or Kozmo Item which will not fit in the Drop-box for any reason. Kozmo
will bear all risk of loss relating to the Video Products and the Kozmo Items.

         1.1.5 Starbucks will notify Kozmo by telephone of any problems with or
damage to a Drop-box in a Starbucks Store of which Starbucks becomes aware;
provided, however, that Starbucks will not have any duty or obligation to
inspect or monitor the Drop-boxes.

         1.1.6 Starbucks reserves the right to require by written notice to
Kozmo that Kozmo remove a Drop-box from any Starbucks Store if, at any time, the
criteria set forth in SECTIONS 1.1.2 (c), (d) AND (e) are not being met. Upon
the removal of a Drop-box from a Starbucks Store, Kozmo will, at its sole cost
and expense, use commercially reasonable efforts to notify its customers that
they will no longer be able to return Video Products or Kozmo Items to the
applicable Starbucks Store.

     1.2 KOZMO RESPONSIBILITIES.

         1.2.1 Kozmo will collect all Video Products and Kozmo Items from the
Drop-boxes located at each Starbucks Store in such a manner so as to assure that
such Drop-boxes do not overflow, or more frequently as mutually agreed upon by
Starbucks and Kozmo. Kozmo will collect items from the Drop-boxes at such times
as is agreed to by the parties so as to not interfere with Starbucks' normal
business operations.

         1.2.2 Kozmo will use commercially reasonable efforts to maintain the
Drop-boxes in good condition and appearance at all times during this Agreement.

         1.2.3 Kozmo will provide each Starbucks Store with a toll free customer
service number staffed by one or more Kozmo customer service representatives
during normal business hours for Starbucks' employees to contact Kozmo, or to
provide to Kozmo's customers, for questions regarding returns, problems with or
damage to the Drop-boxes, and to request additional pick-up from the Drop-boxes.

         1.2.4 Kozmo employees collecting the Video Products and Kozmo Items
from the Starbucks Stores' Drop-boxes will at all times be professional in
appearance and manner, be

<PAGE>

     appropriately identified as a Kozmo employee, not interfere with the
     normal operations of any such Starbucks Store and comply with all
     procedures, requirements and protocol as Starbucks may reasonably impose
     from time to time.

              1.3 DROP-BOX DEVELOPMENT. Kozmo will, with input and approval
     from Starbucks, design, develop, manufacture and pay for drop-boxes for
     the return of Video Products and Kozmo Items by Kozmo's customers
     ("Drop-boxes") for placement in the Starbucks Stores. Kozmo's current
     Drop-box will be used until a new design is agreed upon by the parties.
     The dimensions of the current Drop-boxes are 12" x 16" x 32" and the
     current Drop-box includes a slanted cover with a slot the size of a VHS
     video tape for the return of items and a combination lock on the front
     of the box. Any modification to the size or design of the Drop-box must
     be approved in advance by Starbucks, in its reasonable discretion, prior
     to being placed in any Starbucks Store. Kozmo will own the design and
     all proprietary rights relating to the Drop-boxes and will own each of
     the Drop-boxes located in the Starbucks Stores. Kozmo will lease the
     Drop-boxes to be located in Starbucks Stores to Starbucks, for the Term
     of this Agreement, for the rental payment of $1.00 per Drop-box per
     year, pursuant to the terms of an equipment lease to be agreed upon by
     the parties (the "Equipment Lease").

              1.4 KOZMO ITEMS. The Drop-boxes will be used for the purpose of
     returning Kozmo Items, only if the return of such items does not
     interfere with Starbucks normal business operations and does not
     materially interrupt or interfere with the regular duties of Starbucks'
     employees in the Starbucks Stores. Starbucks will not be responsible or
     liable for paying any amounts to any Kozmo customer for the return of a
     Kozmo Item. "Kozmo Items" shall mean non-perishable items sold and
     delivered by Kozmo which are of a size that will easily fit into the
     Drop-box and which are of the type of items listed on the attached
     SCHEDULE B as may be amended from time to time upon the mutual written
     consent of the parties.

              1.5 EXCLUSIVITY OF KOZMO. Kozmo agrees that, during the Term,
     it will not allow its Video Products or Kozmo Items to be collected in
     Drop-boxes or similar receptacles located in any store of a Retail
     Chain, other than Starbucks, whose primary business is the sale of
     coffee or tea products; provided, however that Kozmo will not be
     required to remove any drop boxes currently located in a Retail Chain
     whose primary business is the sale of coffee or tea products. For the
     purposes of this Agreement, a "Retail Chain" shall mean any entity which
     owns or operates five (5) or more retail operations in the United States
     and/or Canada under the same or substantially the same tradename or any
     five (5) or more stores operating in the United States and/or Canada
     under the same or substantially the same tradename pursuant to a
     franchise, license, partnership or joint venture arrangement.

*              1.6 [*]

     ---------
     * Confidential Treatment Requested and the Redacted Material has been
     separately filed with the Commission.

<PAGE>

     2. SALE OF STARBUCKS' RETAIL PRODUCTS.

              2.1 DISTRIBUTION OF RETAIL PRODUCTS. Kozmo will distribute to
     its customers those Starbucks Retail Products identified by Starbucks
     and agreed to by Kozmo from time to time, including but not limited to
     compact discs and other music items sold by Starbucks through its Hear
     Music division, pursuant to a supply agreement to be agreed upon by the
     parties (the "Supply Agreement"). Kozmo also agrees to enter into
     additional supply agreements on commercially reasonable terms reasonably
     acceptable to Kozmo with suppliers of Frappuccino(R) bottled beverages
     and Starbucks(R) ice cream.

              2.2 PRODUCTS EXCLUSIVITY. Kozmo agrees that during the Term of
     this Agreement, it will not (a) promote, sell, offer for sale or deliver
     to its customers any non-Starbucks brand of coffee or tea products, or
     any other products if the primary purpose of such product is to promote
     non-Starbucks brands of coffee or tea products; or (b) promote a Retail
     Chain whose primary business is the sale of coffee or tea products.

     3. JOINT MARKETING AND WEBSITE DEVELOPMENT.

              3.1 JOINT MARKETING.

                       3.1.1 Starbucks and Kozmo, together with the Marketing
     Managers (as defined below) will develop an annual joint marketing
     strategy ("Annual Strategy") which more clearly defines the
     opportunities and roles of the parties, and includes a jointly-developed
     business plan and budget covering cost, general and administrative
     expenses and other financial arrangements. Such Annual Strategy will be
     reviewed, updated and approved by each party on a quarterly basis.
     Examples of possible joint marketing activities will include developing
     joint messaging for in-store materials, collateral and signage and other
     programs as set forth on the attached SCHEDULE C.

*                       3.1.2 [*]

     ---------
     * Confidential Treatment Requested and the Redacted Material has been
     separately filed with the Commission.

<PAGE>

                  3.1.3 Any and all such joint marketing materials, campaigns
and other joint promotions of Starbucks and Kozmo must be approved in writing by
representatives of both Starbucks and Kozmo, in each party's reasonable
discretion and it is recognized and agreed that such items shall not include
exterior signage at the Starbucks Stores. Interior signage at the Starbucks
Stores must conform to the requirements of the applicable lease and applicable
laws, rules and regulations, ordinances and permits. In addition, Starbucks must
consent, in its reasonable discretion consistent with Starbucks standards in its
stores, to the use and content of any Kozmo-only marketing materials to be
displayed or distributed in the Starbucks Stores.

                  3.1.4 Starbucks will pay for and be solely responsible for
Starbucks-only marketing expenses and costs and Kozmo will pay for and be solely
responsible for Kozmo-only marketing expenses and costs. The payment obligations
with respect to marketing expenses of each party are listed as current
understandings on SCHEDULE C.

         3.2 WEB SITE DEVELOPMENT.

                  3.2.1 Each party will establish and maintain Internet
hypertext links ("Links") on its web site to facilitate click through to the
other party's web site by such party's customers and end-users. Each party will
cooperate with the other to identify appropriate areas within such party's web
site to place the Links and to identify the most appropriate pages within such
party's web site with which to Link; provided, however that each such party will
maintain full control over its own web site and as to the location of such
Links.

                  3.2.2 Each party retains the right, in its sole discretion, to
immediately cease linking to the other party's web site, if such party has
reasonable grounds to believe in good faith, that the other party' web site
infringes on the proprietary rights of any third party, violates any applicable
law or regulation or is defamatory, obscene or patently offensive.
Notwithstanding any exercise of, or failure to exercise, such right, each party
will have the sole and exclusive responsibility for its respective web sites.

                  3.2.3 Each party will bear its own costs for development,
hosting and maintenance of its own web sites. Either party may change the URL's
of its web site for which it is responsible hereunder upon ten (10) days'
advance written notice. Each party will retain sole editorial control of and
responsibility for information presented on its web site and will not interfere
with the other party's editorial control of such content, except as expressly
stated otherwise herein.

                  3.2.4 Each party will promptly inform the other of (a) any
information related to its web site that could reasonably lead to a claim,
demand or liability of or against the other party by any third party, and (b)
any changes to its web site that would substantially change the content in any
area to which the other party has linked.

                  3.2.5 Starbucks may collect data on end users' access and use
of its web site. All data collected by Starbucks shall be owned exclusively by
Starbucks. Kozmo may collect

<PAGE>

data on end users' access and use of its web site. All data collected by Kozmo
shall be owned exclusively by Kozmo.

         3.3 LICENSES.

                  3.3.1 Each party ("Licensor") grants to the other party
("Licensee") during the Term of this Agreement a non-exclusive,
non-transferable, revocable upon termination of this Agreement subject to the
terms hereof license to use the Marks (as defined below) provided by Licensee to
Licensor in compliance with this Agreement and with any reasonable guidelines
which may be provided by Licensor from time to time. The parties may only use
the Marks in connection with the joint marketing materials, for the purposes
contemplated herein. The parties each agree to cooperate with the other in
facilitating the monitoring and control of the other party's Marks. Licensor may
terminate the Agreement and the Licensee's license to use the Marks upon five
(5) days' written notice if Licensor reasonably believes that such use dilutes
or tarnishes the value of the Marks; provided, however, such notice will include
specific reasons of Licensor for its belief and provided further that if
Licensee takes such action which reasonably satisfies Licensor that the Marks
are no longer being diluted or tarnished within such five (5) day period or if
it is not commercially reasonable to fully remedy the dilution or tarnishment
within the five (5) day period then if Licensee uses commercially reasonable
efforts, and cures such dilution or tarnishment no later than fifteen (15) days
after such notice, then Licensor will not terminate this Agreement and the
Licensee's license to use the Marks at such time. Licensee agrees not to take
any action inconsistent with the Licensor's ownership of the Marks (including a
claim of any interest in the other party's Marks) and agrees that any benefits
accruing from use of such Marks will automatically vest in the Licensor.
Licensee will place a "(R)" or a "TM" (as appropriate) with the Marks as
requested by Licensor. Nothing in this Agreement will be deemed to grant to
Licensee any ownership interest in the Licensor's Marks. For the purposes of
this Agreement, "Marks" will mean the trade names, trademarks, service names and
service marks of a party (including, without limitation, the party's name,
domain name and logos) which are designated by such party for use in connection
with this Agreement.

                  3.3.2 Licensee acknowledges that Licensor, or a subsidiary of
Licensor, is the owner of the Marks. Licensee will not at any time do or suffer
to be done any act or thing which will in any way impair the rights of Licensor
or its subsidiary in and to the Marks or the goodwill inherent in such Marks.
Licensee agrees not to challenge the validity of the Marks or to set up any
claim adverse to Licensor or its subsidiary with respect to such challenge.

                  3.3.3 Licensee will comply with the conditions set forth in
this Agreement and with any reasonable guidelines provided to Licensee by
Licensor, as amended from time to time, or as reasonably directed by Licensor
with respect to the style, color, appearance and manner of use of the Marks.
Prior to producing, distributing or displaying any advertising or other material
containing the Marks, Licensee will obtain prior written approval from Licensor,
which may be held in Licensor's sole discretion. Licensee is solely responsible
for ensuring that any uses of the Marks in any advertising or promotional
materials or otherwise is approved by Licensor. Licensor will use commercially
reasonable efforts to provide either approval or rejection of Licensee's
materials within two (2) weeks of Licensee's written request for approval;
provided, however, the failure of Licensor to make such approval or rejection
within the two week period shall not be deemed, in any way, to be an approval of
such materials.

<PAGE>

         3.4 MARKETING AND OPERATIONS MANAGER.

                  3.4.1 Within thirty (30) days of this Agreement, or at such
other time as is agreed by the parties hereto, each party will commence
activities and will use commercially reasonable efforts to hire a management
level employee (each a "Marketing Manager") to manage the design of Drop-boxes,
the placement of Drop-boxes in the Starbucks Stores, to develop, manage and
coordinate the joint marketing efforts of the parties, to develop web site
enhancements and modifications, to manage the operations of the Drop-box
pick-up, to develop an approval process for marketing materials and proposals
for the use of the Marks and to perform such other tasks and duties related to
the relationship between Starbucks and Kozmo as may be assigned to him or her by
his or her respective employer.

                  3.4.2 Each party will be solely responsible for the costs and
expenses related to the hiring and payment of the Marketing Manager hired by
such party.

                  3.4.3 Such employee will, at all times, be under the complete
control and supervision of the party employing such employee, and such party
will have the ability to reprimand or dismiss such employee.

        3.5 FUTURE OPPORTUNITIES. The parties agree to explore and evaluate, in
each party's sole discretion, the feasibility and desirability of certain future
joint business opportunities which may include but are not limited to the
opportunities described on the attached SCHEDULE D; provided, however, that
neither party shall have any obligation to proceed with or expend any funds in
relation to such future opportunities. In the event the parties agree to proceed
with one or more future business opportunities, the parties will enter into a
written agreement relating to such business endeavor, on terms reasonably
acceptable to each party. Nothing in this provision precludes either party from
exploring such future opportunities alone or with other entities provided that
each party shall comply with its all of its obligations under this Agreement.

4. CONSIDERATION. Kozmo will pay to Starbucks up to an aggregate of One Hundred
Fifty Million Dollars ($150,000,000) ("Royalty") payable over the Term of this
Agreement as follows:

         ------------------------- -----------------------
         Year 1                    $15,000,000
         ------------------------- -----------------------
         Year 2                    $25,000,000
         ------------------------- -----------------------
         Year 3                    $35,000,000
         ------------------------- -----------------------
         Year 4                    $35,000,000
         ------------------------- -----------------------
         Year 5                    $40,000,000
         ------------------------- -----------------------


Each annual Royalty will be payable, in advance, in four quarterly equal
installments with the first such payment to be made on March 1, 2000 ("Initial
Payment Date") and subsequent payments to be made on the first day of June,
September, December and March thereafter; provided, however, that the first
four quarterly Royalty payments will be paid by Kozmo in


<PAGE>

advance on March 1, 2000 and thereafter, regular payments of the quarterly
Royalty will be made beginning on March 1, 2001.

5. TERM. The Term of this Agreement will commence on the date of this
Agreement and continue in full force and effect until the earlier of (a) the
fifth anniversary of Initial Payment Date (the "Term"); or (b) a termination
pursuant to SECTION 6 of this Agreement.

6. TERMINATION.

        6.1 TERMINATION BY STARBUCKS.

                  6.1.1 In the event Kozmo fails to make any payment when due
under this Agreement, Starbucks may, but is not obligated to terminate this
Agreement upon five (5) days written notice to Kozmo, provided however that such
termination shall not be effective if Kozmo cures such breach within such five
(5) day period.

                  6.1.2 In the event Kozmo breaches any other material term or
covenant of this Agreement, Starbucks may terminate this Agreement upon thirty
(30) days written notice to Kozmo, provided however that such termination shall
not be effective if Kozmo cures such breach within such thirty (30) day period.

                  6.1.3 Starbucks may terminate this Agreement upon thirty (30)
days written notice in the event Kozmo promotes, sells, offers for sale or rent
or delivers to its customers any items or materials which violate any applicable
law or regulation, firearms or other weapons ("Prohibited Items"), or actively
promotes pornographic materials; provided however that Starbucks shall not
terminate this Agreement if within such thirty (30) day period, Kozmo ceases to
promote, sell, rent, offer for sale or rent, or deliver such Prohibited Items or
ceases to actively promote pornographic materials.

                  6.1.4 Starbucks may terminate this Agreement upon thirty (30)
days written notice in the event Kozmo places its Drop-boxes or otherwise allows
Video Products or Kozmo Items to be collected in pawn shops, adult book stores,
adult movie stores, gun shops or adult theme exotic entertainment facilities
("Prohibited Establishments"); provided, however that Starbucks shall not
terminate this Agreement if, within such thirty (30) day period, Kozmo removes
the Drop-boxes from such Prohibited Establishments and ceases to collect Video
Products or Kozmo Items from such Prohibited Establishments.

                  6.1.5 Starbucks may terminate this Agreement upon thirty (30)
days written notice to Kozmo, if any assignment for the benefit of its creditors
is made by Kozmo, or if a voluntary or involuntary petition in bankruptcy or for
reorganization, or if an arrangement is filed by or against Kozmo (which
petition is not discharged within thirty (30) days), or if Kozmo is adjudicated
bankrupt or insolvent, or if a receiver is appointed for Kozmo or for all or a
substantial part of its assets and/or operations.

        6.2 TERMINATION BY KOZMO.

                  6.2.1 In the event Starbucks breaches any material term or
covenant of this Agreement, Kozmo may terminate this Agreement upon thirty (30)
days written notice to

<PAGE>

Starbucks, provided however that such termination shall not be effective if
Starbucks cures such breach within such thirty (30) day period.

                  6.2.2 Kozmo may terminate this Agreement upon thirty (30) days
written notice to Starbucks, if any assignment for the benefit of its creditors
is be made by Starbucks, or if a voluntary or involuntary petition in bankruptcy
or for reorganization, or if an arrangement is filed by or against Starbucks
(which petition is not discharged within thirty (30) days), or if Starbucks is
adjudicated bankrupt or insolvent, or if a receiver is appointed for Starbucks
or for all or a substantial part of its assets and/or operations.

        6.3 SURVIVAL UPON TERMINATION. SECTIONS 6.4, 7, AND 10 THROUGH 14
inclusive will survive the termination or expiration of this Agreement.

        6.4 EFFECT OF TERMINATION. Upon the termination or expiration of this
Agreement, (a) each party will promptly return all confidential and proprietary
information and other information, documents, equipment and other materials
belonging to the other party; (b) each party will (i) upon the expiration of
this Agreement immediately cease using all Marks of the other Party, in any form
or (ii) upon the termination of this Agreement, cease using all Marks of the
other Party, in any form as soon as reasonably practicable, but in any event no
later than forty-five (45) days after the termination of this Agreement; (c)
each Party will immediately terminate all web site Links established pursuant to
this Agreement; (d) subject to SECTION 6.4(b)(ii), all licenses granted herein
and the Equipment Lease and Supply Agreement will terminate; (e) as soon as
commercially practical upon the termination of this Agreement, but in any event
no later than forty-five (45) days after termination or immediately upon the
expiration of this Agreement, Kozmo will, at its sole cost and expense, remove
all Drop-boxes from the Starbucks Stores; provided that if Kozmo fails to remove
the Drop-boxes from the Starbucks Stores within such time period, Starbucks may
remove such Drop-boxes and Kozmo will reimburse Starbucks for any costs or
expenses incurred by Starbucks for such removal; and (f) Kozmo will, at its sole
cost and expense, use commercially reasonable efforts to promptly notify its
customers that they can no longer return Video Products to Drop-boxes in
Starbucks Stores. Upon termination, each party shall have no further financial
obligation to the other; provided that nothing herein shall relieve either party
from its obligation to pay any amount which accrued prior to the effective date
of termination. Notwithstanding the foregoing, nothing herein shall restrict the
rights or remedies of either Party to pursue its rights or remedies at law or in
equity.

7. CONFIDENTIAL INFORMATION. Confidential Information (as defined in the
Confidentiality Agreement) disclosed pursuant to this Agreement and the
activities contemplated herein, shall be governed by the Mutual Confidentiality
Agreement ("Confidentiality Agreement") entered into between the parties
effective as of February 10, 2000 and incorporated herein by reference.

8. REPRESENTATIONS AND WARRANTIES.

        8.1 STARBUCKS' REPRESENTATIONS AND WARRANTIES.

                  8.1.1 Starbucks' agreement to perform the obligations and
duties required of it under this Agreement does not violate any agreement or
obligation between Starbucks and a

<PAGE>

third party, subject to the provisions of the lease agreements for each
Starbucks Store and Starbucks' right to require the removal of Drop-boxes
pursuant to SECTION 1.1.6;

                  8.1.2 Starbucks has the right to grant the license contained
in SECTION 3.3.

                  8.1.3 Starbucks will not make any warranty, guaranty or
representation, whether written or oral, on Kozmo's behalf.

        8.2 KOZMO'S REPRESENTATIONS AND WARRANTIES.

                  8.2.1 Kozmo's agreement to perform the obligations and duties
required of it under this Agreement does not violate any agreement or obligation
between Kozmo and a third party;

                  8.2.2 Kozmo will not make any warranty, guaranty or
representation, whether written or oral, on Starbucks' behalf; and

                  8.2.3 Kozmo will operate its delivery service and perform its
obligations hereunder in a safe and professional manner and in accordance with
the service standards established by Kozmo and subject to Starbucks' approval
within sixty (60) days of the date of this Agreement.

9. INSURANCE. Kozmo agrees to maintain during the Term of this Agreement
(a) commercial general liability insurance, including product liability
coverage, in minimum amounts of $2,000,000 per occurrence for damage, injury
and/or death to persons and $1,000,000 per occurrence for damage and/or injury
to property and (b) product recall insurance in a minimum amount of $2,000,000
per occurrence and with a deductible of not more than $10,000. Kozmo further
agrees to require all of its delivery personnel to be licensed to drive, whether
they are employees or independent contractors. All policies of liability
insurance required to be effected by Kozmo shall cover Kozmo's employees,
agents, and independent contractors and shall include Starbucks as an additional
insured, and in addition shall contain cross liability and severability clauses
protecting Starbucks with respect to claims by Kozmo or other persons as if
Starbucks were separately insured. The insurance coverage required herein shall
be provided by an insurance company or companies acceptable to Starbucks in its
reasonable business judgment. Upon execution of this Agreement, and annually
thereafter, Kozmo shall promptly provide Starbucks with certificates of
insurance evidencing such coverage and each certificate shall indicate that the
coverage represented thereby shall not be canceled nor modified until at least
thirty (30) days prior written notice has been given to Starbucks. Upon
Starbucks request, Kozmo will provide Starbucks with copies of its insurance
policies.

10. INDEMNITY.

        10.1 MUTUAL INDEMNIFICATION. Each party will indemnify the other party,
the other party's affiliates, directors, officers and employees and will hold
them harmless from any and all liability, loss damages, claims or causes of
action, including reasonable legal fees and expenses that may be incurred by the
other party, arising out of or related to the indemnifying party's breach of any
of the foregoing representations or warranties or otherwise arising out of such
party's performance under this Agreement.

<PAGE>

        10.2 KOZMO'S INDEMNIFICATION. Kozmo will indemnify Starbucks and
Starbucks' affiliates, directors, officers and employees, and will hold them
harmless, from any and all liability, loss, damages, claims or causes of action,
including reasonable legal fees and expenses that may be incurred by Starbucks
arising out of or related to Kozmo's delivery of its services or other actions
or omissions relating thereto provided that Kozmo shall have no obligation to
indemnify Starbucks for Claims that would not have occurred except for Starbucks
negligence or willful misconduct.

        10.3 STARBUCKS INDEMNIFICATION. Starbucks will indemnify Kozmo and
Kozmo's affiliates, directors, officers and employees, and will hold them
harmless, from any and all liability, loss, damages, claims or causes of action
("Claims"), including reasonable legal fees and expenses that may be incurred by
Kozmo arising out of or related to (a) Starbucks operation of its retail stores
or (b) the sale or use of Starbucks products or other actions or omissions
relating thereto; provided that Starbucks shall have no obligation to indemnify
Kozmo for Claims that would not have occurred except for Kozmo's negligence or
willful misconduct.

        10.4 INTELLECTUAL PROPERTY INDEMNIFICATION. Each party will indemnify
the other party, and the other party's affiliates, directors, officers and
employees and will hold them harmless from any and all liability, loss damages,
claims or causes of action, including reasonable legal fees and expenses that
may be incurred by the other party (a) arising out of any claims or causes of
action brought against the indemnified party to the extent such claim or cause
of action is based on the infringement by the indemnifying party's patents,
copyrights, or Marks, of a third party's patents, copyrights, marks or other
proprietary rights, and (b) arising out of the unaltered content or marketing
materials provided by the indemnifying party for use in the joint marketing
efforts of the parties.

11. LIMITATION OF LIABILITY.

        11.1 LIABILITY. Neither party will be liable to the other party for any
indirect, incidental, consequential, special or exemplary damages (even if that
party has been advised of the possibility of such damages) arising from this
Agreement, such as, but not limited to, loss of revenue or anticipated profits
or lost business.

        11.2 NO ADDITIONAL WARRANTIES. EXCEPT AS EXPRESSLY SET FORTH IN THIS
AGREEMENT, NEITHER PARTY MAKES, AND EACH PARTY HEREBY SPECIFICALLY DISCLAIMS,
ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING ANY MATTER
SUBJECT TO THIS AGREEMENT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE OR IMPLIED WARRANTIES ARISING FROM COURSE OF
DEALING OR COURSE OF PERFORMANCE.

<PAGE>

12. DISPUTE RESOLUTION. The parties desire to attempt to resolve disputes
arising out of this Agreement without litigation. Accordingly, except for action
seeking a temporary restraining order or injunction related to the purposes of
this Agreement, or suit to compel compliance with this dispute resolution
process, the parties agree to follow the dispute resolution procedures set forth
in this SECTION 12 with respect to any controversy or claim arising out of or
relating to this Agreement or its breach.

        12.1 At the written request of either party, Starbucks and Kozmo will
appoint knowledgeable, responsible representatives to meet and negotiate in good
faith to resolve any dispute arising under this Agreement. The parties intend
that these negotiations be conducted by non-lawyer, business representatives.
The location, format, frequency, duration and conclusion of these discussions
will be left to the discretion of the representatives. Discussion and
correspondence among the representatives for the purposes of these negotiations
will be treated as confidential information developed for the purposes of
settlement, exempt from discovery and production, which will not be admissible
in any litigation described below. Documents identified in or provided with such
communications, which are not prepared for purposes of the negotiations, are not
so exempted and may, if otherwise admissible, be admitted in evidence in any
such litigation.

        12.2 If the negotiations set forth in SECTION 12.1 do not resolve the
dispute within sixty (60) days of the initial written request, then either party
may pursue to litigate the claim or dispute.

        12.3 If such dispute is commenced by Kozmo, then such dispute will be
resolved in a court of appropriate jurisdiction located in King County,
Washington. If such dispute is commenced by Starbucks, then such dispute will be
resolved in a court of appropriate jurisdiction located in New York City, New
York. Each of Starbucks and Kozmo hereby consents and submits to the personal
jurisdiction of the state and federal courts located in King County, Washington
and New York City, New York.

13. LATE FEES AND INTEREST. If any portion of the Royalties remains unpaid for
five (5) or more calendar days after the date on which such amount is due, Kozmo
shall pay to Starbucks interest on such delinquent amount equal to eighteen
percent (18%) per annum from the date such delinquent amount is due until paid;
provided, however, that in no event shall such interest charged be greater than
that permitted by applicable state law. This SECTION 13 shall not relieve Kozmo
of its obligation to pay the Royalty when due and in the manner herein
specified. Acceptance by Starbucks of the interest on such delinquent amount
shall not constitute a waiver of Kozmo's default with respect to said delinquent
payments, nor prevent Starbucks from exercising any other rights or remedies
available to Starbucks under this Agreement or at law or in equity.

14. MISCELLANEOUS.

        14.1 ENTIRE AGREEMENT; AMENDMENT. This Agreement and other agreements
expressly referenced herein, including but not limited to the Supply Agreement,
the Equipment Lease for the Drop-boxes and the Confidentiality Agreement,
constitute the entire agreement between the parties concerning the subject
matter hereof and supersede any prior agreements,

<PAGE>

representations, statements, negotiations, understandings, proposals or
undertakings, oral or written, with respect to the subject matter expressly set
forth herein. Any amendment or supplement to this Agreement must be in writing
and duly executed by the party against whom enforcement is sought. If any
provision of this Agreement is held to be illegal, invalid or unenforceable,
each party agrees that such provision will be enforced to the maximum extent
permissible so as to effect the intent of the parties, and the validity,
legality and enforceability of the remaining provisions of this Agreement will
not in any way be affected or impaired thereby.

        14.2 EXPENSES. Each party will pay all costs and expenses that it incurs
with respect to the negotiation, execution, delivery and performance of this
Agreement and the other agreements described herein.

        14.3 CHOICE OF LAW. This Agreement is to be construed in accordance with
and governed by the internal laws of the State of New York, without giving
effect to choice of law.

        14.4 NOTICES. Any notice or other communication under this Agreement
will be given in writing and will be deemed to have been delivered and given (a)
on the delivery date if delivered by electronic mail with an electronically
generated return receipt or if delivered personally to the intended recipient;
(b) one (1) business day after deposit with a commercial overnight carrier with
written verification of receipt; or (c) three (3) business days after the
mailing date if sent by U.S. mail, return receipt requested, postage and charges
prepaid, or any other means of repaid mail delivery for which acknowledgement of
receipt is required. Any notices or other communications to be given under this
Agreement will be sent to the following persons:

            For Starbucks:    Starbucks Corporation
                              2401 Utah Ave. S.
                              Seattle, WA 98134-1431
                              Attn:  President, North American Operations
                              With a copy to:

                              Vice President and Assistant General Counsel

            With a Copy to:   Davis Wright Tremaine, LLP
                              1300 SW 5th Avenue, Suite 2300
                              Portland, OR 97201
                              Attn:  Benjamin G. Wolff

            For Kozmo:        Kozmo.com, Inc.
                              80 Broad Street
                              New York, New York 10004
                              Attn: President and Chief Executive Officer

            With a Copy to:   Greenberg Traurig
                              Met Life Building
                              200 Park Avenue
                              New York, NY 10166
                              Attn.: Alan N. Sutin, Esq.

<PAGE>

        14.5 ASSIGNMENT. Except as otherwise provided in SECTION 4, neither
party may assign or transfer all or any part of its rights or obligations under
this Agreement without the prior written consent of the other party, which
consent may be given or withheld for any reason. For the purposes of this
Agreement, a change of control, merger, sale of substantially all of the assets
or any other similar corporate reorganization of Kozmo ("Change of Control
Event") will constitute an assignment that is subject to consent pursuant to
this SECTION 14.5. Starbucks will not unreasonably withhold consent upon a
Change of Control Event, provided, that it shall not be unreasonable to withhold
consent if a Change of Control Event results in a transfer to a direct
competitor of Starbucks, circumstances in which the Starbucks brand would be
adversely affected, such as transfer to a tobacco company or pornography company
or circumstances where Starbucks would then be in material breach of a material
agreement.

        14.6 ATTORNEYS' FEES. If any suit or action arising out of or related to
this Agreement is brought by any party, the prevailing party or parties shall be
entitled to recover its costs and fees including without limitation reasonable
attorneys' fees, the fees and costs of experts and consultants, copying, courier
and telecommunication costs, and deposition costs and all other costs of
discovery incurred by such party or parties in such suit or action, including
without limitation any post-trial or appellate proceeding, or in the collection
or enforcement of any judgment or award entered or made in such suit or action.

        14.7 PUBLICITY. Without the prior approval of the other party, none of
the parties hereto will disclose to the public or to any third party any
information concerning the transactions contemplated hereby, other than
disclosures to their financial, legal and other advisors and to governmental
authorities or the public as may, in the opinion of counsel, be required by law.
Notwithstanding the foregoing, Starbucks and Kozmo will be permitted to disclose
such details of the transaction contemplated herein as may be required by law;
provided that Starbucks and Kozmo will each have the right to review and comment
thereon prior to any such disclosure, which review and comment will be given in
a timely manner.

IN WITNESS WHEREOF, the parties hereto have entered into this Agreement on the
date first written above.

STARBUCKS CORPORATION                       KOZMO.COM, INC.


By: /s/ Howard Schultz                      By: /s/ Joseph Park
    ------------------------------------        --------------------------------
    Howard Schultz                              Joseph Park
    chairman and chief executive officer        Chief Executive Officer


<PAGE>

                                   SCHEDULE A

                               * LAUNCH SCHEDULE


         [*]




- ---------
* Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.



<PAGE>



                                   SCHEDULE B

                                   KOZMO ITEMS

    -  VHS video tapes
    -  DVD cartridges/tapes
    -  Video game cartridges
    -  CD's
    -  Books
    -  Small electronics


<PAGE>

                                   SCHEDULE C

                         * JOINT MARKETING STRATEGY


         [*]


- ---------
* Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.



<PAGE>


                                   SCHEDULE D

                        * FUTURE BUSINESS OPPORTUNITIES


        [*]



- ---------
* Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.




<PAGE>
                                                                    Exhibit 10.2


"Pages where confidential treatment has been requested are stamped 'Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission', and the confidential section has been marked in the margin with a
star (*)."
                          SUPPLY AND DELIVERY AGREEMENT

          This Agreement ("Agreement"), dated as of March 13, 2000 ("Effective
Date"), is made and entered into by and between Amazon.com LLC (doing business
in Washington state as Amazon.com Washington LLC), a Delaware limited liability
Company ("LLC"), and Kozmo.com, Inc., a Delaware corporation ("Company"). LLC
and Company are sometimes referred to collectively herein as the "Parties" and
individually as a "Party."

                                    RECITALS

          A. LLC is engaged in the business of selling book, music and toy
products over the Internet and desires to purchase such products from Company
for delivery to LLC's customers.

          B. Company wishes to provide such products to LLC on the terms and
conditions set forth in this Agreement.

           LLC and Company agree as follows:

SECTION 1.           DEFINITIONS

          Whenever used in this Agreement with initial letters capitalized, the
following terms shall have the following specified meanings:

          "AFFILIATE" means, with respect to any person or entity (including
either Party), any other person or entity that directly or indirectly controls,
is controlled by or is under common control with that person or entity, or which
that person or entity beneficially owns at least fifty percent (50%) of the
equity interests therein (provided, however, that with respect to the Parties,
no individual or entity as to which the ultimate parent entity of a Party does
not directly or indirectly control the operations or management thereof (e.g.,
in the case of LLC as of the date of this Agreement, Gear.com, Inc.) shall be
deemed to be an Affiliate of such Party for purposes of this Agreement).

          "CHANGE OF CONTROL" means, with respect to Company, a transaction or
series of related transactions that results in (a) a sale of all or
substantially all of the assets of Company, (b) the transfer of fifty percent
(50%) or more of the outstanding voting power of Company (other than directly or
indirectly to a parent or wholly-owned subsidiary of Company), or (c) the
acquisition by a person or entity, by reason of any contractual arrangement or
understanding with one or more persons or entities, of the right or power to
directly or indirectly appoint or cause to be appointed a majority of the
directors or officers of Company.

          "CLAIM" means claim, action or proceeding instituted by a third party
(other than an Affiliate of a Party), including, without limitation, any
governmental authority.

                                      -1-
<PAGE>

          "COMPANY DERIVATIVE WORK" means any Derivative Work (whether created
by LLC, Company, or the Parties jointly) of any Company Existing Intellectual
Property or Company Future Intellectual Property.

          "COMMENCEMENT DATE" means the earlier of (a) the date on which the
Parties agree to the contents of Exhibits A, B and C, and (b) 90 days after the
Effective Date.

          "COMPANY DELIVERY OPTION" means the Company Service as made available
through the LLC Site as an option for delivery of Exclusive Products pursuant to
the terms and conditions of this Agreement.

          "COMPANY EXISTING INTELLECTUAL PROPERTY" means, collectively, all of
the following existing as of the Effective Date: (a) the Trademarks of Company
and its Affiliates; (b) the Company Site, including, without limitation, any and
all content, data, URLs, domain names, technology, software, code, user
interfaces, "look and feel," Trademarks and other items posted thereon or used
in connection or associated with any of the foregoing.

          "COMPANY FUTURE INTELLECTUAL PROPERTY" means, collectively, all of the
following which are invented, created, developed or first reduced to practice by
Company or its Affiliates after the Effective Date without the participation of
LLC or its Affiliates and without use of or reference to any LLC Confidential
Information, LLC Existing Intellectual Property and/or LLC Future Intellectual
Property: (a) any Trademarks; and (b) any content, data, URLs, domain names,
technology, software, code, user interfaces, "look and feel" or other items (but
excluding any LLC Derivative Works).

          "COMPANY INTELLECTUAL PROPERTY" means, collectively, any Company
Existing Intellectual Property, Company Future Intellectual Property, and
Company Derivative Works, but excluding any Joint Works.

          "COMPANY SERVICE" means Company's one-hour delivery service (whether
accessed through the Company Site, the LLC Site, any third party Web Site or any
other means), through which customers may order products for hand delivery
(including any successor, replacement or enhancement to or of such service).

          "COMPANY SITE" means that Web Site, the primary Home Page for which is
identified by the URL www.kozmo.com (and any successor or replacement Web Site).

          "CONFIDENTIAL INFORMATION" means, with respect to either Party, all
information relating to such Party or its Affiliates that is designated as
confidential or that, given the nature of the information or the circumstances
surrounding its disclosure, reasonably should be considered as confidential.
Confidential Information includes, without limitation, (a) all information
relating to a Party's or its Affiliates' technology, customers, business plans,
promotional and marketing activities, finances and other business affairs and
(b) all third party information that a Party or its Affiliates is obligated to
keep confidential. Confidential Information may be contained in tangible
materials, such as drawings, data, specifications,


                                      -2-
<PAGE>

reports and computer programs, or may be in the nature of unwritten knowledge.
Confidential Information does not include any information that (i) has become
publicly available without breach of this Agreement, (ii) can be shown by
documentation to have been known to the Receiving Party at the time of its
receipt from the Disclosing Party or its Affiliates without a breach of
confidentiality or other improper means, (iii) is received from a third party
who did not acquire or disclose such information by a wrongful or tortious act
or (iv) can be shown by documentation to have been independently developed by
the Receiving Party without use of or reference to any Confidential Information
of the Disclosing Party.

          "DERIVATIVE WORK" means any adaptation, modification, enhancement,
improvement or derivative work.

          "DISCLOSING PARTY" means a Party that discloses Confidential
Information to the other Party in connection with this Agreement.

          "EXCLUSIVE PRODUCTS" means book, music and toy products (of any type,
and in any format or medium, including in the case of toy products, video games
and video game platforms).


          "HOME PAGE" means, with respect to a Web Site, the Web page designated
by the operator of the Web Site as the initial and primary end user interface
for the Web Site


          "JOINT WORK" means any content, data, URLs, domain names, technology,
software, code, user interfaces, "look and feel" or other items which are
invented, created, developed or first reduced to practice jointly by the Parties
after the Effective Date, are protected or protectable by any Intellectual
Property Rights and either: (a) include or incorporate both LLC Existing
Intellectual Property, LLC Future Intellectual Property and/or LLC Derivative
Works, on the one hand, and/or Company Existing Intellectual Property, Company
Future Intellectual Property and/or Company Derivative Works, on the other hand;
or (b) include or incorporate no LLC Existing Intellectual Property or LLC
Derivative Works, on the one hand, or Company Existing Intellectual Property or
Company Derivative Works, on the other hand; provided, however, that
notwithstanding any other provision of this Agreement, to the extent that any
such items incorporate in whole or in part any technology, software, code, user
interfaces, "look and feel" or other item which is used in or associated with
any LLC Site Functionality, such items shall be deemed LLC Derivative Works in
their entirety and not Joint Works or Company Intellectual Property.

          "LLC DERIVATIVE WORK" means any Derivative Work (whether created by
LLC, Company, or the Parties jointly) of any LLC Existing Intellectual Property
or LLC Future Intellectual Property.

          "LLC EXISTING INTELLECTUAL PROPERTY" means, collectively, all of the
following existing as of the Effective Date: (a) the Trademarks of LLC and its
Affiliates; and (b) the LLC Site, including, without limitation, any and all
content, data, URLs, domain names, technology, software, code, user interfaces,
"look and feel", LLC Site Functionality,


                                      -3-
<PAGE>

     Trademarks and other items posted thereon or used in connection or
     associated with any of the foregoing.

               "LLC FUTURE INTELLECTUAL PROPERTY" means, collectively, all of
     the following which are invented, created, developed or first reduced to
     practice by LLC or its Affiliates after the Effective Date without the
     participation of Company or its Affiliates and without use of or
     reference to any Company Confidential Information, Company Existing
     Intellectual Property and/or Company Future Intellectual Property: (a)
     any Trademarks; and (b) any content, data, URLs, domain names,
     technology, software, code, user interfaces, "look and feel," LLC Site
     Functionality and other items (but excluding any Company Derivative
     Works).

               "LLC INTELLECTUAL PROPERTY" means, collectively, any LLC
     Existing Intellectual Property, LLC Future Intellectual Property and LLC
     Derivative Works, but excluding any Joint Works.

               "LLC PRODUCTS" means any products available through the LLC
     Site which LLC elects to make available for delivery via the Company
     Delivery Option.

               "LLC SITE" means that Web Site, the primary home page of which
     is identified by the URL www.amazon.com (and any successor or
     replacement Web Site).

               "LLC SITE FUNCTIONALITY" means, collectively: (a) tab, search
     and browse functionality available to users for navigating through the
     LLC Site (including, without limitation, the layout and design thereof);
     (b) payment and transaction functionality available to users of the LLC
     Site for purchasing products (including, without limitation, "shopping
     cart" and "Payment with 1-Click" functionality), (c) any other
     functionality available on the LLC Site which LLC may make available to
     Company from time to time, and (d) any future equivalents, improvements
     and enhancements of any of the foregoing.

*              "INCENTIVE OFFER" means either (a) [*] or (b) a
     substantially equivalent benefit upon purchase of a product from or
     through the LLC Site if delivery is taken via the Company Delivery
     Option.

               "INTELLECTUAL PROPERTY RIGHT" means any patent (including
     all reissues, divisions, continuations and extensions), copyright,
     trademark, service marks, trade dress, trade name or trade secret right,
     as well as all applications for any and all of the foregoing, and any
     other intellectual property or proprietary right together with the
     goodwill in connection with all of the foregoing.

               "LAW" means any law, ordinance, rule, regulation, order,
     license, permit and other requirement, now or hereafter in effect, of
     any governmental authority of competent jurisdiction.

     ---------

     * Confidential Treatment Requested and the Redacted Material has been
     separately filed with the Commission.

                                      -4-
<PAGE>


          "RECEIVING PARTY" means a Party that receives Confidential Information
from the other Party in connection with this Agreement.

          "REFERRAL INFORMATION" means any information disclosing that a
specific end-user utilized the Company Delivery Option (however obtained),
disclosing any products purchased by any user of the LLC Site, or other
personally-identifying information regarding users of the LLC Site.

          "SHIPMENT TERRITORY" means any and all areas serviced by the Company
Service.

          "SITE" means either the LLC Site, on the one hand, or the Company
Site, on the other hand, as required by the context.

          "TERM" means the term of this Agreement as defined in Section 11.

          "TRADEMARK" means any trademark, service mark, trade name, trade
dress, proprietary logo or insignia or other product, source or business
identifier.

          "WEB SITE" means any point of presence maintained on the Internet or
on any other public data network. With respect to any Web Site maintained on the
World Wide Web or any successor public data network, such Web Site includes all
HTML pages (or similar unit of information presented in any relevant data
protocol) that are identified by the same second-level domain (such as
http://www.amazon.com) or by the same equivalent level identifier in any
relevant address scheme.

          "YEAR" means any period of twelve (12) consecutive months commencing
on the Commencement Date.

SECTION 2.   LLC PURCHASE OF PRODUCTS

          2.1 IN GENERAL. Following the Commencement Date and until the end of
the Term, LLC agrees to buy and Company agrees to sell Exclusive Products with
respect to which the Company Delivery Option has been requested in such
quantities as may be ordered by LLC from time to time. Company will keep
adequate inventories of Exclusive Products on hand in such quantities as will
allow Company to fulfill and ship orders in accordance with the mutually agreed
upon customer service requirements specified in Exhibit A.

          2.2 PACKAGING, LABELING AND SHIPPING. Company shall provide for the
invoicing, labeling and packaging of Exclusive Products as mutually agreed upon
by the Parties in writing and the delivery of Exclusive Products to LLC
customers through the Company Delivery Option at the applicable locations within
the Shipment Territory. The details concerning invoicing, labeling and packaging
shall be set forth in Exhibit A hereto. LLC shall have the right, at its own
cost and expense, to require the use of LLC branded invoicing, labeling and
packaging, subject to approval by the Company in its reasonable


                                      -5-
<PAGE>


     discretion. Title to the Exclusive Products shipped by Company shall
     pass to LLC and such Products shall be shipped by Company, F.O.B., LLC's
     specified destination. Immediately upon LLC's taking title to any
     Exclusive Product shipped by Company, LLC shall transfer title to the
     customer who ordered such Exclusive Product from LLC, contingent upon
     such customer's payment of the applicable fees therefor and satisfaction
     of such other conditions of sale as LLC may impose upon its customers.

     SECTION 3.    LLC SITE

*              3.1 LLC SITE. In those areas of the Shipment Territory where
     the Company Service is available, subject to the Parties' mutual
     agreement of Exhibits A, B and C, and to the other terms of this
     Agreement, (a) LLC shall present the Company Delivery Option on the LLC
     Site as an available method of delivery for Exclusive Products purchased
     through the LLC Site, and (b) LLC shall feature in a reasonably
     prominent manner on the LLC Site, one or more buttons or text links
     ("Placements") identifying the existence of a one-hour delivery option
     (which may or may not contain Company branding as provided by Company
     which, if included, shall be subject to the final approval of LLC, such
     approval not to be unreasonably withheld or delayed) and containing a
     hypertext link to an area of the LLC Site which shall, except as
     provided in Section 10, [*] such approval not to be unreasonably
     withheld or delayed. Subject to the above, LLC will determine the
     content, appearance, functionality and all other aspects of the LLC Site
     in its sole discretion.

*              3.2 IMPLEMENTATION OBLIGATIONS. The parties will implement and
     integrate the Company Delivery Option into the LLC Site as provided in
     Section 5. Company will use commercially reasonable efforts to ensure
     that (a) the Company Delivery Option is substantially equivalent (or
     superior) in terms of ease of use, delivery times, delivery areas and
     schedules to the Company Service as made available by Company through
     any means other than the LLC Site, (b) for so long as the Company
     Delivery Option is the exclusive option under Section 3.1 for LLC
     customers to purchase Exclusive Products with a one-hour delivery
     option,[*] and (c) promotions provided by Company and related to
     products offered through the Company Delivery Option (including, without
     limitation, discounts, free products with a purchase and "points" or
     other customer loyalty programs), are equal to any such promotions
     offered by Company in connection with the

     ---------
     * Confidential Treatment Requested and the Redacted Material has been
     separately filed with the Commission.

                                      -6-
<PAGE>

provision of the Company Service to the customers of any third party commercial
partner in a manner substantially equivalent to the Company Service offered to
LLC customers hereunder, it being understood that no such promotions shall be
specifically directed at LLC customers without LLC's prior written consent.
Company shall not, unless otherwise directed by LLC, include any advertisements
or promotional or marketing materials for Company or its Affiliates with any
Exclusive Products delivered to customers who select the Company Delivery
Option.

          3.3 NO FRAMING. Neither Party will use or authorize or assist any
third party to use in connection with any links on its Site any framing
techniques, interstitial advertisements, pop-up windows, new consoles or other
items or techniques which would alter the appearance or presentation of the
other party's Site from that seen by users hand-entering the applicable URL into
their browser. Without limiting the generality of the foregoing, each Party
specifically acknowledges that it will not cause or permit any new browser
window to open upon any user's clicking on any link on its Site to the other
Party's Site.

          3.4 CUSTOMER SERVICE. Each Party, as applicable, will at all times
comply with the customer service requirements (including, without limitation,
user privacy policies, delivery standards, return policies and customer
satisfaction service levels) to be mutually agreed upon by the Parties and, once
agreed, attached hereto as Exhibit A. The Parties will use commercially
reasonable efforts to agree upon such customer service requirements within sixty
(60) days after the Effective Date. Without limiting the generality of the
foregoing, Company will at all times use commercially reasonable efforts to
conduct its dealings with users of the LLC Site in a professional and courteous
manner which reflects favorably upon LLC and its Affiliates and the LLC Site,
and will in any event ensure that the customer service provided by Company to
users of the Company Delivery Option (including, without limitation, in regard
to product fulfillment and responsiveness to customer inquiries relating to the
delivery of the Exclusive Products) is of as high a standard as is commercially
reasonably possible for Company, and in any event, that the same is at least of
as high a standard as that provided by Company with respect to the services and
products made available by Company through any other means, compared on a
category-to-category basis (e.g., customer service with respect to books shall
be compared to customer service with respect to books, but not other products).

          3.5 REFERRAL INFORMATION. Customers who purchase products through the
LLC Site shall be deemed to be customers of LLC for all purposes. LLC shall not
be required to disclose any Referral Information to Company except to the extent
necessary to permit Company to perform its obligations under this Agreement.
Company will not disclose any Referral Information to any third party, or permit
any third party to use any Referral Information to target communications
specifically to users of the LLC Site, except as necessary to perform its
obligations under this Agreement or as permitted by LLC in writing (provided,
however, that nothing in the foregoing shall prohibit Company from contacting
its own customers generally, so long as such contacts are not specifically and
intentionally


                                      -7-
<PAGE>

     directed at users of the LLC Site, or prohibit Company from using or
     disclosing non-personal statistical or demographic information regarding
     such users in the aggregate for any purpose without LLC's consent).

     SECTION 4.    PROMOTIONAL ACTIVITIES

               4.1 PRESS RELEASES. Both Parties will issue mutually agreeable
     press releases describing the nature of their relationship promptly
     following the Effective Date and at such other times as the Parties may
     mutually agree. Neither Party will issue any other press releases, make
     any other disclosures regarding this Agreement or its terms or the
     relationship between the parties, or use the other Party's Trademarks
     (except as permitted by Section 7), without the other Party's prior
     written consent, except that, each Party may, without the other Party's
     prior consent: (y) distribute or issue public relations materials or
     press releases that contain a description of the relationship of the
     Parties, provided that such description has been approved in advance in
     writing by such other Party (which approval shall not be unreasonably
     withheld or delayed); and (z) speak in public regarding disclosures made
     pursuant to the first sentence of this Section 4.1.

*              4.2 AMAZON.COM CUSTOMER BASE. From the Commencement Date
     until the end of the Term, LLC will exert commercially reasonable
     efforts to introduce, as specifically provided herein, the Company Site
     to LLC's and its Affiliates' customer base within the areas of the
     Shipment Territory within the United States. LLC and/or its Affiliates
     will advertise the Company Service to selected members of such customer
     base via electronic mail and/or product shipments, the specific nature,
     timing, manner, scope, duration and cost of which shall be as mutually
     agreed upon by the Parties in writing from time to time; provided, that
     each individual communication shall in any event include an Incentive
     Offer having a value to the potential customer of at least [*] Assuming
     mutual agreement of the Parties as set forth above, LLC agrees that it
     will send (a) the following minimum number of e-mail advertisements:
     Year 1 [*]; Year 2 [*]; and Year 3 [*], and (b) the following minimum
     number of product shipment advertisements: Year 2 [*]and Year 3 [*].
     Assuming mutual agreement of the Parties as set forth above, Company
     will pay all reasonable out-of-pocket costs actually incurred by LLC and
     its Affiliates in connection with the advertising to be provided
     pursuant to this  Section 4.2, including without limitation the costs of
     design, production, printing, mailing, and any Incentive Offers
     ("Advertising Expenses"). LLC will invoice Company on a monthly basis
     for the Advertising Expenses actually incurred by LLC and its Affiliates
     and include supporting documentation therefor substantiating the amounts
     due, and Company will pay LLC the invoiced sums within thirty (30) days
     after receipt of the applicable invoice. Any payment not received within
     this thirty (30) day period will accrue interest at a rate of one and
     one-half percent (1 1/2%) per month from the expiration of such thirty
     (30) day period, or the highest rate allowed by applicable law,
     whichever is lower.

               4.3 ADDITIONAL PROMOTIONAL ACTIVITIES. In addition to LLC's
     promotional obligations set forth in Section 4.2, as the Parties may
     mutually agree from time to time

     ---------
     * Confidential Treatment Requested and the Redacted Material has been
     separately filed with the Commission.


                                      -8-
<PAGE>

     following the Commencement Date until the end of the Term, LLC may
     engage in other promotional activities related to the Company Service
     and/or Company Site (which may include, for example, providing
     promotional placements relating to the Company Service and/or Company
     Site on the home page of the LLC Site or in "thank you" pages displayed
     to users of the LLC Site who elect to have Products delivered through
     the Company Delivery Option and delivering physical mailings to segments
     of LLC's customer base).

*              4.4 CONTENT SOURCING. As mutually agreed upon by the Parties
     from time time to time following the Commencement Date and until the end
     of the Term, LLC may provide [*] for use on the Company Site pursuant to
     the license granted in Section 7.2 below (collectively referred to as
     the "LLC Licensed Content").

*              4.5 [*]. As mutually agreed upon by the Parties from time to
     time following the Commencement Date and until the end of the Term, LLC
     will use commercially reasonable efforts [*]

     SECTION 5.    TECHNICAL IMPLEMENTATION

               5.1 COMPANY DELIVERY OPTION; COMPANY SITE.

                         5.1.1 COMPANY DELIVERY OPTION. The Parties will use
     all commercially reasonable efforts to perform, in a timely and
     professional manner, all technical work necessary to integrate the
     Company Service into the LLC Site pursuant to specifications and
     schedules (the "Development Plan") that shall be developed by LLC in
     consultation with Company and mutually agreed upon by the Parties, which
     specifications and schedules, once agreed, shall be attached hereto as
     Exhibit B. The Parties will use commercially reasonable efforts to agree
     upon the Development Plan within sixty (60) days after the Effective
     Date. LLC will provide Company with reasonable consultation regarding
     appropriate information technology infrastructure and supply chain
     management related thereto.

                         5.1.2 COMPANY SITE. As mutually agreed upon by the
     parties from time to time following the Commencement Date and until the
     end of the Term, LLC may provide to Company certain consulting services,
     know-how and expertise related to technology development and deployment
     on the Company Site, merchandising and marketing of Exclusive Products
     and general logistics and operational techniques and strategies.

               5.2 ACCOUNT MANAGERS. Each Party will assign an account
     manager (which manager shall be subject to change from time to time by
     the assigning Party upon notice to

     ---------
     * Confidential Treatment Requested and the Redacted Material has been
     separately filed with the Commission.


                                      -9-
<PAGE>


     the other Party) to oversee the performance of such Party's obligations
     under this Agreement and to facilitate coordination of the Parties'
     performance of their respective obligations. The account managers will
     meet at least once every three (3) months after the Effective Date and
     until the end of the Term to review the implementation of this Agreement
     and to explore methods for improving performance.

               5.3 REGULATORY COMPLIANCE.

                         5.3.1 Each Party will comply, and will ensure that
     their respective information, products and services and all other
     activities undertaken through or in connection with this Agreement
     (including, without limitation, any implementation of the Company
     Delivery Option as contemplated by this Agreement) comply with all
     applicable Laws. Each Party will execute and furnish to the other Party
     on reasonable request all certifications, guarantees and other documents
     regarding compliance with such Laws.

                         5.3.2 Company will provide reasonable assistance to
     LLC and LLC's Affiliates in all regulatory compliance activities
     required in connection with the advertising and offering of the Company
     Delivery Option, including, but not necessarily limited to, assisting
     LLC in identifying, obtaining and maintaining in force any and all
     licenses and permits necessary for LLC and its Affiliates in connection
     with any of the foregoing. In connection with the foregoing regulatory
     compliance activities, Company will reimburse LLC for any reasonable
     costs (including legal costs) incurred by LLC or its Affiliates in
     connection with identifying and obtaining any and all such licenses and
     permits provided the Company has already identified and obtained such
     licenses and permits. For the avoidance of doubt, LLC acknowledges and
     agrees that Company shall have no obligation to assist LLC in any
     regulatory compliance activities related to, or reimburse LLC for any
     costs incurred by LLC or its Affiliates in connection with identifying
     or obtaining any licenses or permits required in connection with, any
     advertising, operation, maintenance or sale of any products sold or
     services made available by LLC or its Affiliates independently through
     the LLC Site without the participation of Company.

*    SECTION 6.    [*] PAYMENTS

               6.1 PAYMENTS. Subject to LLC's obligation under Section 4.5,
     following the Commencement Date and until the end of the Term, Company
     shall purchase in advance the Exclusive Products to be sold by LLC and
     delivered by Company through the Company Delivery Option. Promptly upon
     arranging for the purchase of any Exclusive Products, Company shall
     notify LLC of the Exclusive Product Cost (as hereinafter defined) for
     such products. Company shall own and be responsible for the risk of loss
     associated with all inventory of such Exclusive Products until title is
     passed to LLC pursuant to Section 2.2.

                         6.1.1 LLC shall purchase Exclusive Products from
               Company for resale to

     ---------
     * Confidential Treatment Requested and the Redacted Material has been
     separately filed with the Commission.


                                      -10-
<PAGE>


               LLC's customers at the product cost ("Exclusive Product Cost")
               paid by Company for the Exclusive Products to be delivered by
               Company through the Company Delivery Option. In the event the
               Exclusive Product Cost for any Exclusive Product sold by Company
               to LLC hereunder exceeds the cost LLC would have paid or
               otherwise been able to pay if LLC was purchasing such Exclusive
               Product directly from LLC's vendors and distributors
               ("LLC Cost"), LLC shall have the right to exclude or delete such
               Exclusive Products from the group of Exclusive Products for which
               the Company Delivery Option is available, in which case Company
               shall be under no obligation to deliver such Exclusive Products
               via the Company Delivery Option. In the event LLC does not do the
               foregoing, LLC shall pay Company for the LLC Cost plus fifty
               percent (50%) of the difference in price between the Exclusive
               Product Cost and the LLC Cost with respect to such Exclusive
               Product (the "Differential Cost") In the event that the
               application of this payment method would result in LLC paying any
               Differential Cost in excess of the lesser of $1.50 or 10% of the
               Exclusive Product Cost on a per item basis (the "50% Payment
               Limit"), LLC shall pay Company an amount equal to the LLC Cost
               plus the Differential Cost minus the 50% Payment Limit. The
               Parties may mutually agree in writing to any alteration of the
               above arrangements with respect to any Exclusive Products at any
               time.

*                    6.1.2 [*]






     ---------
     * Confidential Treatment Requested and the Redacted Material has been
     separately filed with the Commission.


                                      -11-
<PAGE>


                     6.1.3 All payments due from LLC to Company under this
           Section 6.1 shall be payable by LLC monthly in arrears on or before
           the twentieth (20) day of the calendar month following the month for
           which payment is due. Any such payment shall be accompanied by a
           report in a mutually agreed upon format which shall provide details
           of the calculation of the monthly payment. Such report shall provide
           information detailing the number and type of Exclusive Products
           purchased by LLC customers utilizing the Company Delivery Option, the
           date of purchase and the LLC Cost for such Exclusive Products, and
           any other information relating to each Order which is reasonably
           requested by Company or otherwise required by Company to perform its
           obligations hereunder. Any payment not received within this twenty
           (20) day period will accrue interest at a rate of one and one-half
           percent (1 1/2%) per month from the expiration of such twenty (20)
           day period, or the highest rate allowed by applicable law, whichever
           is lower. All payments due under this Agreement shall be calculated
           in accordance with US generally accepted accounting principles. The
           customer service requirements to be attached hereto as Exhibit A
           shall include details regarding the handling of returns, defective
           products and wrong shipments, including the adjustments or offsets,
           if any, to be made to the payments described above. The Parties shall
           use commercially reasonable efforts to agree upon more complete terms
           related to the payment, accounting and tax aspects of the
           transactions contemplated by this Agreement within sixty (60) days of
           the Effective Date, which terms shall be incorporated into Exhibit C
           and attached hereto.

           6.2 GENERAL. Except as specifically set forth in this Agreement, each
Party remains responsible for establishing its own prices and charges to end
users, customers, subscribers or otherwise in connection with its own offerings,
products and/or services available in the commercial marketplace. Furthermore,
except as otherwise provided herein or subsequently mutually agreed upon in
writing, each Party bears its own expenses and costs associated with performing
its obligations under this Agreement.

           6.3 RIGHT TO AUDIT. Each Party shall maintain complete and accurate
books and records to substantiate and document the amounts due to the other
Party hereunder. Each Party ("Auditing Party") is entitled, once every twelve
(12) months during the Term on reasonable notice to the other Party ("Audited
Party"), to audit or have its external auditors audit the Audited Party's
records, which relate to the payments due to the Auditing Party hereunder. Any
such audit will be conducted during the Audited Party's normal business hours
and at the Audited Party's location where the relevant records are kept in the
normal


                                      -12-
<PAGE>

course of business and shall be conducted to minimize any disruption to the
Audited Party's business activities. Any information obtained during the course
of any such Audit shall be treated as Confidential Information. In the event
that any such audit reveals that the Audited Party has underpaid any amounts due
to the Auditing Party under this Agreement, the Audited Party will immediately
pay the difference (required payment minus actual payment) to the Auditing
Party. In the event that any such audit reveals that the Audited Party has
underpaid any amounts due to the Auditing Party under this Agreement by more
than five (5%) percent, (a) the Audited Party will immediately pay the
difference (required payment minus actual payment) to the Auditing Party
together with the reasonable cost of such audit, and (b) the twelve (12) month
stand-off period referenced above shall not apply with respect to the next
audit.

SECTION 7.    PROPRIETARY RIGHTS

          7.1 OWNERSHIP.

                    7.1.1 As between the Parties, LLC reserves all right, title
and interest in and to the LLC Intellectual Property, along with all
Intellectual Property Rights associated therewith and no title to or ownership
of any of the foregoing is transferred or, except as expressly set forth in
Section 7.2, licensed to Company or any other person or entity pursuant to this
Agreement.

                    7.1.2 As between the Parties, Company reserves all right,
title and interest in and to the Company Intellectual Property, along with all
Intellectual Property Rights associated therewith and no title to or ownership
of any of the foregoing is transferred or, except as expressly set forth in
Section 7.3, licensed to LLC or any other person or entity pursuant to this
Agreement.

                    7.1.3 To the maximum extent permitted by applicable Laws,
any LLC Derivative Works or Company Derivative Works, to the extent created by
or for the other Party, shall be deemed "works made for hire", and all right,
title and interest therein shall vest in LLC (in the case of LLC Derivative
Works) or Company (in the case of Company Derivative Works) immediately upon
creation thereof. To the extent that any such LLC Derivative Works or Company
Derivative Works are not "works made for hire", Company hereby assigns and
agrees to assign to LLC (or such of its Affiliates as it may designate) all
right, title and interest to all LLC Derivative Works and all associated
Intellectual Property Rights, and LLC hereby assigns and agrees to assign to
Company (or such of its Affiliates as it may designate) all right, title and
interest in and to all Company Derivative Works and all associated Intellectual
Property Rights. Each Party shall take, at the other Party's expense, any
actions (including, without limitation, execution and delivery of affidavits and
other documents) reasonably requested by such other Party to effect, perfect or
confirm its or its designee's ownership rights as set forth in this Section
7.1.3.

                    7.1.4 To the extent that any Joint Works are created in the
course of performance of this Agreement, each party shall own a joint, equal and
undivided ownership


                                      -13-
<PAGE>

interest in and to such Joint Works and the associated Intellectual Property
Rights, with no duty on the part of either Party to account to the other with
respect to its use and exploitation of the same. Each Party shall own all right,
title and interest in and to any Derivative Works of any Joint Works created by
or for such Party and all Intellectual Property Rights associated therewith (to
the extent not also associated with the Joint Works). Without limiting the
generality of the foregoing, either Party may, without any duty to account to
the other (including, without limitation, any duty to pay, share or account for
any royalties):

                    (a) make, manufacture, assemble, produce, market, sell,
          distribute, transfer, use, license and otherwise commercially and
          non-commercially exploit and deal with the Joint Works; provided, that
          neither party shall seek or obtain any registration of any
          Intellectual Property Rights associated with the Joint Works without
          the other Party's prior written consent;

                    (b) make, manufacture, assemble, produce, market, sell,
          distribute, transfer, use, license, seek and obtain registrations of
          Intellectual Property Rights (subject to paragraph (a) above) and
          otherwise commercially and non-commercially exploit and deal with
          Derivative Works of any Joint Works created by or for such Party,
          whether or not competitive with any items created by or for the other
          party; and

                    (c) authorize any third party to take any action described
          in (a) or (b) above.

          7.2 LLC LICENSE. LLC hereby grants to Company, during the Term, a
royalty-free, non-exclusive, non-transferable (except in accordance with Section
12.7) license, which Company may sublicense only to its Affiliates, to use the
LLC Intellectual Property supplied by LLC to Company as is reasonably necessary
to perform its obligations under this Agreement; provided, however, that Company
shall not use LLC's Trademarks, including in any advertising, without LLC's
prior written consent, unless such use conforms to a written Trademark use
policy previously furnished by LLC to Company and not subsequently modified or
revoked. All goodwill arising out of any use of any of LLC's or its Affiliates'
Trademarks by, through or under Company will inure solely to the benefit of LLC
and its Affiliates.

          7.3 COMPANY LICENSE. Company hereby grants to LLC, during the Term, a
royalty free, non-exclusive, non-transferable (except in accordance with Section
12.7) license, which LLC may sublicense only to its Affiliates, to use the
Company Intellectual Property supplied by Company to LLC as is reasonably
necessary to perform its obligations under this Agreement; provided, however,
that LLC shall not use Company's Trademarks, including in any advertising,
without the Company's prior written consent, unless such use conforms to a
written Trademark use policy previously furnished by Company to LLC and not
subsequently modified or revoked. All goodwill arising out of any use of any of
Company's Trademarks by, through or under LLC will inure solely to the benefit
of Company.


                                      -14-
<PAGE>

          7.4 NON-DISPARAGEMENT. Neither Company nor LLC will use the other
Party's Trademarks in a manner that disparages the other Party or its products
or services, and/or portrays the other Party or its products or services in a
false, competitively adverse or poor light. Each of Company and LLC will comply
with the other Party's requests as to the use of the other Party's Trademarks
and will avoid knowingly taking any action that diminishes the value of such
Trademarks.

SECTION 8.    REPRESENTATIONS; INDEMNITY

          8.1 REPRESENTATIONS. Each Party represents and warrants to the other
that: (a) it has the full corporate right, power and authority to enter into
this Agreement and perform its obligations hereunder; (b) its performance of
this Agreement, and the other party's exercise of such other party's rights
under this Agreement, will not conflict with or result in a breach or violation
of any of the terms or provisions or constitute a default under any agreement by
which it is bound; (c) when executed and delivered, this Agreement will
constitute its legal, valid and binding obligation enforceable against it in
accordance with its terms; and (d) it will comply with all applicable Laws in
its performance of its respective obligations this Agreement.

          8.2 INDEMNITY. Each Party (as applicable, the "Indemnifying Party")
will indemnify and hold harmless the other Party (the "Indemnified Party") and
its Affiliates (and their respective employees, directors and representatives)
from and against any and all claims, costs, losses, damages, judgments and
expenses (including reasonable attorneys' fees) arising out of any Claim, to the
extent it is based on (a) the operation or content of the Indemnifying Party's
Site (other than any items or materials supplied by the Indemnified Party or
services offered or performed by the Indemnified Party), (b) the offer,
marketing, sale or provision of any products or services by the Indemnifying
Party, (c) any actual or alleged breach of the Indemnifying Party's
representations or warranties set forth in Section 8.1 above and its respective
obligations under Section 5.3 above, or (d) any actual or alleged infringement
of any Intellectual Property Rights by any content, items or materials provided
by the Indemnifying Party to the Indemnified Party for its use as permitted
under this Agreement. Subject to Section 8.3, the Indemnifying Party will pay
any award against the Indemnified Party and its Affiliates (and their respective
employees, directors or representatives) and any costs and attorneys' fees
reasonably incurred by them resulting from any such Claim.

          8.3 PROCEDURE. In connection with any Claim described in this Section
8, the Indemnified Party will (a) give the Indemnifying Party prompt written
notice of the Claim, (b) cooperate with the Indemnifying Party (at the
Indemnifying Party's expense) in connection with the defense and settlement of
the Claim, and (c) permit the Indemnifying Party to control the defense and
settlement of the Claim, provided that the Indemnifying Party may not settle the
Claim without the Indemnified Party's prior written consent (which will not be
unreasonably withheld). Further, the Indemnified Party (at its cost) may
participate in the defense and settlement of the Claim with counsel of its own
choosing.


                                      -15-
<PAGE>

Unless the Indemnifying Party notifies the Indemnified Party in writing within
five (5) days of its receipt of any Claim that it irrevocably elects not to
assume the defense of such Claim, the Indemnifying Party shall be deemed to have
irrevocably elected to assume the defense of such Claim. If the Indemnifying
Party elects not to assume the defense of any Claim as provided in the preceding
sentence, the Indemnifying Party shall be deemed to have irrevocably waived any
right to participate in or control the defense or settlement of such Claim and
the Indemnified Party shall be entitled to sole control of the defense and
settlement of such Claim (without limitation of the Indemnifying Party's
indemnity obligations under this Section 8).

SECTION 9.    DISCLAIMERS, LIMITATIONS AND RESERVATIONS

          9.1 DISCLAIMER OF WARRANTIES. EXCEPT AS PROVIDED IN SECTION 8.1 ABOVE,
NEITHER PARTY MAKES, AND EACH PARTY HEREBY WAIVES AND DISCLAIMS, ANY
REPRESENTATIONS OR WARRANTIES REGARDING THIS AGREEMENT OR THE TRANSACTIONS
CONTEMPLATED HEREBY, INCLUDING (WITHOUT LIMITATION) ANY IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OR IMPLIED
WARRANTIES ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF
TRADE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, EACH PARTY SPECIFICALLY
DISCLAIMS ANY REPRESENTATION OR WARRANTY REGARDING (A) THE AMOUNT OF SALES
REVENUES THAT MAY OCCUR DURING THE TERM, AND (B) ANY ECONOMIC OR OTHER BENEFIT
THAT THEY MIGHT OBTAIN THROUGH ITS PARTICIPATION IN THIS AGREEMENT.

          9.2 NO CONSEQUENTIAL DAMAGES. EXCEPT TO THE EXTENT AWARDED TO A THIRD
PARTY IN A JUDGMENT AGAINST WHICH A PARTY IS ENTITLED TO INDEMNIFICATION
PURSUANT TO SECTION 8.2, OR TO THE EXTENT ARISING OUT OF ANY BREACH OF SECTION
12.3, NEITHER PARTY WILL BE LIABLE (WHETHER IN CONTRACT, WARRANTY, TORT
(INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), PRODUCT LIABILITY OR OTHER THEORY),
TO THE OTHER PARTY OR ANY OTHER PERSON OR ENTITY FOR COST OF COVER OR FOR ANY
INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT
LIMITATION DAMAGES FOR LOSS OF PROFIT, REVENUE, BUSINESS OR DATA) ARISING OUT OF
THIS AGREEMENT, EVEN IF SUCH PARTY HAS BEEN ADVISEDOF THE POSSIBILITY OF SUCH
COSTS OR DAMAGES.

          9.3 LIMITATION OF DAMAGES. EXCEPT FOR LIABILITIES UNDER SECTION 8.2,
AND DAMAGES RESULTING FROM EITHER PARTY'S BREACH OF ITS OBLIGATIONS UNDERSECTION
12.3, INSTANCES OF WILLFUL MISCONDUCT AND GROSS NEGLIGENCE OF A PARTY AND/OR
PERSONAL INJURY OR TANGIBLE PROPERTY DAMAGE CAUSED BY A PARTY, NEITHER PARTY'S
AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS


                                      -16-
<PAGE>

AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY, WHETHER IN CONTRACT, TORT
(INCLUDING NEGLIGENCE), WARRANTY OR OTHERWISE, SHALL EXCEED THE AGGREGATE
AMOUNTS ACTUALLY PAID PURSUANT TO THE PAYMENT PROVISIONS SET FORTH IN SECTION
6.1 AND EXHIBIT C DURING THE TERM OF THE AGREEMENT.

          9.4 RESPONSIBILITY FOR WEB SITES. Subject to the express terms of this
Agreement, each Party will remain solely responsible for, and retains sole
control over, the programming, content and conduct of transactions on its Site.
In the event that either Party receives from a third party a BONA FIDE claim of
infringement concerning any advertising materials or other content supplied by
the other Party, such Party may upon notice to the other Party immediately
remove such materials or content from its Web Site at its sole discretion,
pending receipt of non-infringing replacement materials or content or
satisfactory resolution of such claim, and any such removal shall not constitute
a breach of this Agreement, provided such removal of the foregoing materials is
completed in good faith and in accordance with the terms and conditions herein.

SECTION 10.    EXCLUSIVITY AND NON-SOLICITATION.

          10.1 COMPANY SERVICE.

                    10.1.1 Subject to the terms and conditions of Section 10.1.2
and 10.2, Company will not: (a) offer or provide the Company Service with
respect to any Exclusive Products on behalf of any person or entity other than
LLC or its Affiliates; provided, however, nothing contained in this Agreement
shall be construed as prohibiting Company itself in any way from providing,
promoting or otherwise making the Company Service or any other Company or third
party information, products or services available to its customers on or through
the Company Site or, except as provided in Section 9.1 (b), providing, promoting
or otherwise making the Company Service available with respect to any
non-Exclusive Products on behalf of any third party; (b) advertise or promote in
any manner (including, without limitation, on or through the Company Site) any
person or entity which derives more than 10% of its gross revenues from the sale
of any one category of Exclusive Products (i.e., books, music or toys) or 15% of
its gross revenues from the sale of all categories of Exclusive Products in the
aggregate ("LLC Competitor"), provided, however, that Company shall be entitled
to advertise or promote any such LLC Competitor so long as it is exclusively in
connection with the advertising or promotion of the sale by such LLC Competitor
of a non-Exclusive Product, or the availability of the Company Service with
respect to such non-Exclusive Products offered on behalf of such LLC Competitor;
and (c) advertise or promote in any manner (including, without limitation, on or
through the Company Site) the availability or sale of any Exclusive Product by
any person or entity other than the Company or LLC or its Affiliates. Company
will use commercially reasonable efforts to train Company delivery personnel to
avoid any direct solicitation of any LLC customer to become a Company customer,
whether by way of product or service advertisements or solicitations delivered
verbally or in writing at the time of interface


                                      -17-
<PAGE>


     between such Company delivery personnel and the LLC customers, or
     otherwise. Company will not advertise or promote the Company Site or the
     Company Service specifically in preference to the LLC Site or the
     Company Delivery Option (e.g., without limitation, "come to Kozmo.com
     for free delivery rather than Amazon.com which charges a delivery fee").
     Company will discuss in good faith with LLC from time to time the
     possibility of exclusively sourcing products other than Exclusive
     Products from LLC or its suppliers for delivery via the Company Service.
     Company agrees that it will not enter into any agreement pursuant to
     which Company exclusively offers or delivers products provided by any
     third party if such products are then offered by LLC or its Affiliates
     without first offering to negotiate with LLC (or such of its Affiliates
     as LLC may designate) an agreement granting such rights to LLC (or such
     Affiliate) (any such agreement, an "Exclusive Sourcing Agreement"). If
     LLC rejects such offer, or does not respond to Company's offer to
     negotiate a Exclusive Sourcing Agreement within five (5) business days,
     Company will be free to enter into the applicable transaction with the
     third party without restriction. If LLC indicates that it wishes to
     negotiate an Exclusive Sourcing Agreement with Company within five (5)
     business days of its receipt of Company's offer, the Parties will
     attempt in good faith to negotiate a Exclusive Sourcing Agreement.
     Either Party may terminate such negotiations at any time, and following
     any such termination, Company shall be free to negotiate and enter into
     the applicable transaction with the applicable third party without
     restriction.

                         10.1.2 EXCEPTIONS TO COMPANY'S EXCLUSIVITY
     OBLIGATIONS. Notwithstanding anything to the contrary set forth in
     Section 10.1, Company shall not be precluded from providing any
     Exclusive Product through the Company Service for any third party
     provided that the Company's total annual revenue for the provision of
     such Exclusive Product through the Company Service for such third
     parties does not exceed five percent (5%) of the Company's total annual
     revenue for the provision of such Exclusive Product through the Company
     Service for all third parties, including LLC.

*               10.2 LLC SITE. In those areas of the Shipment Territory where
     the Company Delivery Option is presented as the exclusive delivery
     option in accordance with the terms of Section 3.1, except as provided
     below, [*]Notwithstanding the foregoing, in the event LLC desires to
     advertise, promote or make available on the LLC Site or otherwise the
     one-hour delivery option or service for Exclusive Products [*] in any
     one or more areas of the Shipment Territory where the Company Delivery

     ---------
     * Confidential Treatment Requested and the Redacted Material has been
     separately filed with the Commission.


                                      -18-
<PAGE>

*    Option is presented as an available delivery option in accordance with
     the terms of Section 3.1, LLC shall have the right to do so provided
     that it gives at least ninety (90) days written notice to Company, which
     notice shall specify [*]. Upon the expiration of such notice period, (a)
     the Company's exclusivity obligations set forth in Sections 10.1(a), (b)
     and (c) with respect to the particular areas of the Shipment  Territory
     identified in the above-described notice shall cease, and Section 3.1,
     (b) LLC shall continue to feature the Placements on the LLC Site as set
     forth in but LLC's obligation \ under Section 3.1 to present the Company
     Delivery Option as the exclusive one-hour delivery option for Exclusive
     Products shall be converted to a reduced obligation to [*]; provided,
     however, that the Company branding associated with the Company Delivery
     Option shall not be removed in its entirety and shall continue to be as
     provided by Company, subject to the final approval of LLC, such approval
     not to be unreasonably  withheld or delayed. In the event Company fails
     to materially comply with the service levels and customer service
     requirements set forth in Exhibit A in any area or areas of the Shipment
     Territory, LLC shall be entitled to give written notice of this fact to
     Company (which notice shall specify the problem and cure with reasonable
     particularity), and Company shall have sixty (60) days to remedy the
     same from the date of receipt of such notice. In the event Company is
     unable to cure the problem in any area or areas of the Shipment
     Territory by substantially conforming to the applicable service levels
     and customer service requirements within such time period, LLC shall be
     entitled to use [*] for one-hour deliveries of Exclusive Products in
     such areas of the Shipment Territory without causing termination of the
     Company's exclusivity obligations set forth in Sections 10.1(a), (b) and
     (c) in such areas. If Company later demonstrates to LLC's reasonable
     satisfaction that it is able to substantially conform to the applicable
     service levels and customer service requirements set forth in Exhibit A
     in such area or areas of the Shipment Territory, LLC shall either (x)
     cease using Company Competitors in such area or areas of the Shipment
     Territory within ninety (90) days, or (y) be deemed to agree to the
     termination of Company's exclusivity obligations set forth in Sections
     10.1 (a),(b) and (c) with respect to such area or areas of the Shipment
     Territory.

               10.3 OTHER OBLIGATIONS NON-EXCLUSIVE. Except as expressly
     provided in Section 10.1 and 10.2 above, the rights and obligations of
     the Parties under this Agreement shall be non-exclusive, and either
     party shall be free to enter into any transactions and agreements with
     third parties (whether or not similar to or competitive with the
     transactions and agreements specified in this Agreement or the business
     of the other Party), so long as the same do not breach any express
     provision of this Agreement.

     ---------
     * Confidential Treatment Requested and the Redacted Material has been
     separately filed with the Commission.


                                      -19-
<PAGE>

     SECTION 11.    TERM AND TERMINATION

               11.1 TERM. The term of this Agreement will start on the
     Effective Date, and unless earlier terminated as provided elsewhere in
     this Agreement, will end three (3) years following the Commencement Date.

               11.2 TERMINATION FOR BREACH. Without limiting any other rights
     or remedies (including, without limitation, any right to seek damages
     and other monetary relief and LLC's rights under Section 11.3 or
     Company's rights under Section 11.4) that either Party may have in law
     or otherwise, either Party may terminate this Agreement if the other
     Party materially breaches its obligations hereunder, provided that (a)
     the non-breaching Party sends written notice to the breaching Party
     describing the breach, and (b) the breaching Party does not cure the
     breach within thirty (30) days following its receipt of such notice.

               11.3 LLC TERMINATION. In the event that: (a) Company at any
     time engages in any criminal conduct, fraud, dishonesty or other
     behavior that LLC reasonably and in good faith determines is materially
     harming or is likely to materially harm the goodwill or reputation of
     LLC or its Affiliates or the LLC Site; (b) LLC reasonably and in good
     faith determines that Company has consistently failed to abide by LLC's
     reasonable requests with respect to the establishment of technical and
     customer service requirements or its obligations to integrate the
     Company Service into the LLC Site as required hereunder; or (c) Company
     consistently fails to pay BONA FIDE debts as they legally come due,
     institutes or has instituted against it any bankruptcy, reorganization,
     debt arrangement, assignment for the benefit of creditors, or other
     proceeding under any bankruptcy or insolvency Law or dissolution,
     receivership, or liquidation proceeding (and, if such proceeding is
     instituted against it, such proceeding is not dismissed within one
     hundred twenty (120) days), the same shall be deemed a material breach
     of this Agreement which is not susceptible to cure, and LLC shall be
     entitled to terminate this Agreement upon written notice to Company. In
     addition, in the event that any Change of Control involving an LLC
     Competitor occurs with respect to Company, LLC shall be entitled to
     terminate this Agreement upon written notice to Company, LLC
     acknowledging, however, that the occurrence of a Change of Control shall
     not be deemed to be a breach of this Agreement in and of itself, and
     (bb) without terminating the Agreement in whole, LLC may terminate this
     Agreement with respect to any one or more areas of the Shipment
     Territory if the Company materially breaches its obligations hereunder
     with respect to any such area or areas and LLC follows the same
     procedures related to such breach or breaches that would be required to
     terminate the Agreement in its entirety.

*              11.4 COMPANY TERMINATION. In the event that [*]


     ---------
     * Confidential Treatment Requested and the Redacted Material has been
     separately filed with the Commission.



                                      -20-
<PAGE>

[*] (c) LLC consistently fails to pay its BONA FIDE debts as they legally come
due, institutes or has instituted against it any bankruptcy, reorganization,
debt arrangement, assignment for the benefit of creditors, or other proceeding
under any bankruptcy or insolvency Law or dissolution, receivership, or
liquidation proceeding (and, if such proceeding is instituted against it, such
proceeding is not dismissed within one hundred twenty (120) days), the same
shall be deemed a material breach of this Agreement which is not susceptible
to cure, and Company shall be entitled to terminate this Agreement upon
written notice to LLC. In addition, in the event that any Change of Control
involving a Company Competitor occurs with respect to LLC, Company shall be
entitled to terminate this Agreement upon written notice to LLC, Company
acknowledging, however, that the occurrence of a Change of Control shall not
be deemed to be a breach of this Agreement in and of itself.

          11.5 EFFECT OF TERMINATION.

                    11.5.1 GENERAL. Upon termination of this Agreement, each
Party in receipt, possession or control of the other Party's intellectual or
proprietary property, information and materials (including any Confidential
Information) pursuant to this Agreement must return to the other Party (or at
the other Party's written request, destroy and certify in writing such
destruction) such property, information and materials and all copies thereof,
regardless of the form, format or media. Sections 7 through 9, 11 and 12 and any
other provision of this Agreement which must survive the termination or
expiration of this Agreement in order to give effect to its meaning, will
survive the termination or expiration of this Agreement.

                    11.5.2 USER TRANSITION. Upon any expiration of the Term, or
a termination of the Term as a result of Company's material breach of the
Agreement, the Parties will cooperate in good faith to promote a smooth customer
transition, and in any event, Company will, at LLC's option, continue to offer
the Company Delivery Option in accordance with the terms of this Agreement for a
period of up to four (4) months following such termination, provided, however,
that Company's exclusivity obligations contained in Section 10 of the Agreement
shall not apply during this transition period.

SECTION  12.   MISCELLANEOUS

          12.1 TAXES. The Parties acknowledge and agree that notwithstanding any
other provision of this Agreement, LLC shall have no obligation to offer or
promote (or to continue to offer or promote) the Company Delivery Option in any
jurisdiction in the Shipment Territory if LLC determines, in its reasonable and
good faith discretion, that such offer or promotion may create any jurisdiction
or authority for any governmental authority to impose material additional
obligations to collect sales tax, use tax or similar tax in connection with any
sales of Exclusive Products by LLC or its Affiliates. Each Party specifically
acknowledges and agrees that this Agreement and the transactions contemplated
hereby are not intended to create any jurisdiction or authority for any
governmental authority to impose any obligation to collect any sales tax, use
tax or similar tax in connection with any sales of

- ---------
* Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.


                                      -21-
<PAGE>

products by LLC or its Affiliates. Accordingly, Company agrees to take such
action as LLC may reasonably request in compliance with all Laws, at LLC's sole
cost and expense, (including, without limitation, execution of affidavits and
other documents) to avoid or limit the imposition, by reason of this Agreement
or the transactions contemplated hereby, of any such obligation on LLC or its
Affiliates, or the establishment of a nexus for tax purposes sufficient to grant
any jurisdiction the authority to levy any sales tax, use tax or similar tax on
sales of products by LLC or its Affiliates in connection with this Agreement.

          12.2 INSURANCE. Company, at its sole cost and expense, shall procure
and maintain in effect during the term of this Agreement and for a period of
twelve (12) months thereafter, the following insurance policies: (a) commercial
general, umbrella and/or excess liability insurance with limits of at least
$25,000,000 per occurrence (which insurance shall include, but not be limited
to, products, products/completed operations, bodily injury, personal injury,
broad form property damage and broad form contractual and advertising injury)
and (b) such other policy or policies of insurance as is or are commercially
reasonable for the transactions and business contemplated by this Agreement. As
soon as is reasonably practicable following the Effective Date, and from time to
time upon the reasonable request of LLC, Company shall furnish to LLC a
certificate of insurance and any other relevant documentation as evidence of
said insurance policy or policies. Company agrees to consult with LLC from time
to time regarding the adequacy of Company's insurance coverage. LLC and
Amazon.com, Inc. shall at all times be named as an "additional insureds" under
such policy or policies, or any renewals or replacements thereof, and such
policies shall contain a waiver of subrogation against LLC and Amazon.com, Inc.

          12.3 INDEPENDENT CONTRACTORS. The Parties are entering this Agreement
as independent contractors, and this Agreement will not be construed to create a
partnership, joint venture or employment relationship between them. Neither
Party will represent itself to be an employee or agent of the other or enter
into any agreement or legally binding commitment or statement on the other's
behalf of or in the other's name.

          12.4 NONDISCLOSURE. Each Party will protect the Confidential
Information of the other Party from misappropriation and unauthorized use or
disclosure, and at a minimum, will take precautions at least as great as those
taken to protect its own confidential information of a similar nature, but in no
event with less than reasonable care. Without limiting the foregoing, the
Receiving Party will: (a) use such Confidential Information solely for the
purposes for which it has been disclosed; and (b) disclose such Confidential
Information only to those of its and its Affiliates' employees, agents, and
consultants who have a need to know the same for the purpose of performing this
Agreement and who are informed of and agree to a duty of nondisclosure. The
Receiving Party may also disclose Confidential Information of the Disclosing
Party to the extent necessary to comply with applicable Law or legal process or
pursuant to a registration report or exhibits thereto filed or to be filed with
the Securities and Exchange Commission, listing agency or any stock


                                      -22-
<PAGE>

securities commission, or any other associated filings, provided that the
Receiving Party uses gives the Disclosing Party not less than ten (10) days'
prior written notice thereof and complies with all reasonable requests of the
Disclosing Party to minimize the extent or scope of any such disclosure. Upon
request of the other Party, or in any event upon any termination or expiration
of the Term, each Party shall return to the other or destroy (and certify in
writing such destruction) all materials, in any medium, which contain, embody,
reflect or reference all or any part of any Confidential Information of the
other Party.

          12.5 COSTS. Except as expressly provided herein, each Party will be
responsible for all costs and expenses incurred by it in connection with the
negotiation, execution, delivery and performance of this Agreement.

          12.6 NOTICES. Any notice or other communication under this Agreement
given by either Party to the other Party will be in writing and, to be
effective, must be sent to the intended recipient by prepaid registered letter,
receipted commercial courier, or electronically receipted facsimile transmission
(acknowledged in like manner by the intended recipient) at its address specified
below its signature at the end of this Agreement, and in the case of LLC, with a
copy to Amazon.com, Inc., 1200 12th Avenue South, Suite 1200, Seattle, WA 98144,
USA, Facsimile: (206) 266-7010 Attn: General Counsel and in the case of Company,
with a copy to Greenberg Traurig, 200 Park Avenue, New York, NY 10166, Facsimile
(212-801- 6400), Attn: Daniel Schnapp, Esq.; provided, that no notice of
termination of this Agreement shall be deemed properly given unless sent by
prepaid registered mail to such address(es) and to the attention of such
officer(s). Either Party may from time to time change such address or individual
by giving the other Party notice of such change in accordance with this Section
12.6.

          12.7 ASSIGNMENT. Except as set forth below, neither Party may assign,
transfer or subcontract this Agreement and/or any rights and/or obligations
hereunder, without the written consent of the other and any attempt to do so
shall be void. Notwithstanding the foregoing, either party may assign this
Agreement to an Affiliate or in connection with a merger, sale, transfer,
conveyance, acquisition or other corporate reorganization or change in control
or ownership relating to all or any material portion of its stock, assets,
operations or business, other than a Change of Control involving an LLC
Competitor or a Company Competitor, provided that the assignee agrees in writing
to be bound by all of the terms and conditions of this Agreement. Subject to the
foregoing, this Agreement will be binding on and enforceable by the Parties and
their respective successors and permitted assigns.

          12.8 NONWAIVER. To be effective, any waiver by a Party of any of its
rights or the other Party's obligations under this Agreement must be made in a
writing signed by the Party to be charged with the waiver. No failure or
forbearance by either Party to insist upon or enforce performance by the other
Party of any of the provisions of this Agreement or to exercise any rights or
remedies under this Agreement or otherwise at law or in equity shall be
construed as a waiver or relinquishment to any extent of such Party's right to
assert or rely


                                      -23-
<PAGE>

upon any such provision, right, or remedy in that or any other instance; rather
the same shall be and remain in full force and effect.

          12.9 COUNTERPARTS; TRANSMITTED COPIES. This Agreement may be executed
in any number of counterparts, each of which will be deemed an original, but all
of which taken together will constitute one and the same instrument. To expedite
the process of entering into this Agreement, the parties acknowledge that
Transmitted Copies of the Agreement shall be equivalent to original documents
until such time (if any) as original documents are completely executed and
delivered. "Transmitted Copies" shall mean copies which are reproduced or
transmitted via facsimile, or another process of complete and accurate
reproduction and transmission.

          12.10 HEADINGS. The headings of sections and subsections of this
Agreement are for convenience of reference only and are not intended to
restrict, affect or otherwise influence the interpretation or construction of
any provision of this Agreement.

          12.11 CHOICE OF LAW. This Agreement will be interpreted, construed and
enforced in accordance with the Laws of the State of Washington, without
reference to its choice of Laws rules.

          12.12 VENUE. Company hereby irrevocably consents to non-exclusive
personal jurisdiction and venue in the state and federal courts located in King
County, Washington with respect to any claim, action or proceeding arising out
of or related to this Agreement and agrees not to commence or prosecute any such
claim, action or proceeding other than in the aforementioned courts.

          12.13 ENTIRE AGREEMENT. The Exhibits, materials, information and
documents attached, referred to or specified in this Agreement are incorporated
by reference and constitute a part of this Agreement as if fully set forth
herein. This Agreement (a) represents the entire agreement between the Parties
with respect to the subject matter hereof and supersedes any previous or
contemporaneous oral or written agreements regarding such subject matter and (b)
may be amended or modified only by a written instrument signed by a duly
authorized agent of each Party. No breach of this Agreement by either Party
shall affect the rights or obligations of either Party under any other Agreement
between the Parties; rather, the same will remain in full force and effect.



                                      -24-
<PAGE>

LLC                                      COMPANY:

AMAZON.COM LLC                           KOZMO.COM, INC.

By: F/                                   By: /s/ Jeff Yolen
    -----------------------------            -----------------------------
Title: Vice President                    Title: Vice President
       --------------------------               --------------------------
Date: March 13, 2000                     Date: March 13, 2000
      ---------------------------              ---------------------------

Notice Address:                          Notice Address:

Amazon.com LLC                           KOZMO.COM, INC.
1200 12th Avenue South, Suite 1200       80 BROAD STREET
Seattle, WA 98144-2734                   NEW YORK, NY  10004
Facsimile:  206-266-7010                 FACSIMILE:  212-797-1400
Attn: General Counsel, Amazon.com, Inc.  ATTN:  JEFF YOLEN, VP BUSINESS
                                               DEVELOPMENT


                                      -25-
<PAGE>






                                    EXHIBIT A

                          CUSTOMER SERVICE REQUIREMENTS


<PAGE>




                                    EXHIBIT B

                                DEVELOPMENT PLAN


<PAGE>






                                    EXHIBIT C

                          PAYMENT TERMS AND CONDITIONS





<PAGE>
                                                                    Exhibit 10.3


"Pages where confidential treatment has been requested are stamped 'Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission', and the confidential section has been marked in the margin with a
star (*)."

                                 REVENUE SHARING
                              OUTPUT LICENSE TERMS



As of February 28, 2000

The following (the "Agreement") sets forth the terms of the license agreement
(the "License") between Warner Home Video ("WHV"), a division of Time Warner
Entertainment Company, L.P. and Kozmo.com (the "Retailer") for revenue sharing
on WHV's Rental Picture output (as defined below).

1 .  TERM: Five (5) year period commencing upon the "Street Date" of the first
     "Rental Picture" (as such terms are defined below) released by WHV on or
     after May 16, 2000 (subject to change by Retailer upon notice to WHV).

2.   TERRITORY: United States and its territories and possessions only.

3.   DEFINITIONS:

     a.   "LICENSED UNITS" shall mean the total number of units (VHS and DVD)
          licensed to Retailer hereunder.

     b.   "MONTH" shall be defined as each calendar Month, and each Month shall
          end on the last day of such Month.

     c.   "PICTURE TERM" means for each Rental Picture the first twelve (12)
          months following the initial release of a title in either the VHS or
          DVD format.

     d.   "RENTAL PICTURE" means each and every "New Release" on videocassette
          and DVD of a feature motion picture distributed by WHV in the
          Territory (subject to any and all approvals required by any third
          party, including, without limitation, New Line and HBO) of not fewer
          than seventy (70) minutes in length, provided, however, that product
          controlled by third parties who do not approve of the terms hereof
          shall be specifically excluded from Rental Pictures. "New Release"
          refers to the initial release of a title in either the VHS or DVD
          format. WHV reserves its right, upon notice to Retailer, prospectively
          to withdraw any Rental Picture or distributed line from the terms
          hereof in the event WHV ceases to own or control homevideo
          distribution in the Territory with respect thereto.

     e.   "REVENUE" means all consumer-generated videocassette rental revenue,
          related extended viewing fees, lost unit fees, and any other fees, and
          any and all interest accruing thereon per rental transactions, of all
          Licensed Units, less actual Bad Debt (as


<PAGE>

          defined below), if applicable, and net of any and all Taxes (as
          defined below). The parties agree that Retailer's calculation of Bad
          Debt and Taxes shall be subject to review and verification by WHV.

          (i)  "BAD DEBT" shall mean, for purposes hereof (A) Retailer's total
               gross rental revenues (including extended viewing fees) relating
               to WHV Rental Picture product multiplied by (B) the quotient of
               (x) actual net write-offs by Retailer on an annual basis divided
               by (y) Retailer's total gross rental revenues (including extended
               viewing fees) chain-wide, provided that in no event shall
               Retailer's Bad Debt exceed 10% of Retailer's total gross rental
               revenues relating to WHV Rental Picture product.

          (ii) "TAXES" shall mean any and all sales, excise, value added or
               other taxes which meet the following qualifications: (A) the
               taxes are separately stated, (B) the taxes are required by law to
               be collected from Retailer's customers, and (C) the taxes are
               actually paid by Retailer to taxing authorities.

     f.   "STREET DATE" means the first day retailers are permitted by WHV to
          make a title available for rental to consumers or, for purposes
          hereof, in the case of DVD product, the first day Retailers are
          permitted to make a title available to consumers.

     g.   "TURN" shall mean one (1) actual rental transaction generated by a
          Licensed Unit. The parties acknowledge and agree that invoicing and/or
          payment of extended viewing fees, lost unit fees or other similar fees
          shall be considered a part of the Turn with which it is associated and
          shall not be considered a separate transaction or Turn.

4.   LICENSED RIGHTS:

     a.   HOMEVIDEO DISTRIBUTION LICENSE: WHV licenses to Retailer on a limited
          and non-exclusive basis homevideo distribution rights to the Rental
          Pictures in VHS and DVD formats only for rental only in the retail
          market in the Territory during the Term, subject to the terms
          hereunder and subject to Retailer's agreement to accept all Rental
          Pictures offered by WHV pursuant to the terms hereunder and to acquire
          sufficient quantities of such Rental Pictures to support the marketing
          efforts of WHV and Retailer contemplated hereby, subject to Paragraph
          5(a) below.

     b.   CREDIT APPROVAL: WHV and Retailer agree that this License is and shall
          during the Term be conditioned upon and subject to (i) Retailer's
          credit approval by WHV or its designee and (ii) maintenance of such
          level of credit worthiness during the Term, which level may be
          evaluated periodically by WHV or its designee at any time during the
          Term.

     c.   RESERVATION OF TITLE: Legal title to, and risk of loss of, the
          Licensed Units hereunder shall remain vested in WHV, subject to
          disposition of Licensed Units pursuant to


                                      -2-
<PAGE>

          Paragraph 8 below. Retailer shall not permit any encumbrance to attach
          to any Licensed Units delivered pursuant to this Agreement.

     d.   LIMITATIONS ON BUNDLING: In the event Retailer elects to bundle Rental
          Pictures with any other of Retailer's products, the effective retail
          price of the Rental Picture(s) shall be proportionate to the effective
          rental and/or retail price of each of the other products in the
          bundle, subject to WHV's minimum Revenue Share, pursuant to Paragraph
          6.a. below.

5.   INITIAL PAYMENT TO WHV:

     a.   INITIAL PAYMENT: For each Rental Picture licensed hereunder, Retailer
          shall advance to WHV a non-refundable aggregate amount (the "Initial
          Payment") as follows:

*         (i)  MUTUAL DETERMINATION: [***] per Licensed Unit, with WHV and
               Retailer mutually determining the number of Licensed Units per
               Rental Picture and WHV's decision final; or

*         (ii) RETAILER'S DETERMINATION: [***] per Licensed Unit, with Retailer
               unilaterally determining the number of Licensed Units per Rental
               Picture.

     b.   PAYMENT TERMS. For each Rental Picture, if applicable, the Initial
          Payment shall be due and payable by Retailer sixty (60) days after
          Street Date.

     c.   RECOUPMENT: Retailer shall recoup each Initial Payment from WHV's
          Revenue Share on a Rental Picture-by-Rental Picture basis. No Initial
          Payment or any other amount due or owing on any Rental Picture shall
          be cross-collateralized with the Initial Payment or any other amount
          due or owing on any other Rental Picture(s).

6.   REVENUE SHARING:  For each Rental Picture, subject to
     Paragraph 5.c. above, WHV's share of the Revenue shall be
     calculated as follows:

*    a.   DURING THE PICTURE TERM: During the Picture Term, on an average
          aggregate basis per Licensed Unit per Turn, WHV's Revenue Share shall
          equal the greater of (i) [***] of Revenue or (ii) U.S.$[***] which is
          net of Bad Debt and Taxes as defined in Paragraph 3.e. above.

     b.   POST-PICTURE TERM: After the Picture Term, Retailer retains all
          revenue.

- ---------
* Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.


                                      -3-
<PAGE>

7.   STATEMENTS AND PAYMENTS:

     a.   STATEMENTS: On a Monthly basis, within ten (10) business days after
          the Month, for each Rental Picture, Retailer shall provide to WHV, in
          the formats reasonably requested and as periodically amended by WHV, a
          statement (the "Statement") which reflects the rental and related
          activities for such Month, including, without limitation, Initial
          Payment, WHV's Revenue Share, (as defined below in Paragraph 8) and
          actual Bad Debt.

     b.   PAYMENTS: For each Rental Picture, to the extent any amounts are due
          pursuant to the Statements, such amounts shall be due and payable
          within ten (10) business days following Month-end.

8. DISPOSITION OF LICENSED UNITS AFTER PICTURE TERM:

     a.   NO SALES:  Retailer shall not sell any Licensed Units.

     b.   TREATMENT OF LICENSED UNITS AFTER PICTURE TERM: For each Rental
          Picture, at the expiration of the Picture Term, Retailer, upon written
          notice to WHV by the expiration of the Picture Term, may elect to keep
          some or all of the Licensed Units for purposes of renting such units
          to consumers for up to two (2) additional years (the "Additional
          Period"). At the end of the Additional Period, or in the event
          Retailer does not elect to retain some or all Licensed Units for all
          or part of the Additional Period, WHV, at its option, shall instruct
          Retailer to return or destroy such Licensed Units, subject to
          Paragraph 8.c. below.

*    c.   RETAILER'S RENTAL INVENTORY: For each Rental Picture, Retailer may
          elect to keep up to [***] of the Licensed Units, per format, for
          rental inventory ("Rental Inventory).

*    d.   RENTAL INVENTORY PAYMENT: For each Licensed Unit retained as "Rental
          Inventory" within ten (10) business days after the end of the
          Additional Period (or if there is no Additional Period, at the end of
          the Picture Term), Retailer shall pay to WHV the non-recoupable sum of
          $[***] per unit.

     e.   EFFECT OF NON-COMPLIANCE: The parties agree that failure by Retailer
          to comply with this Paragraph 8 shall constitute a material breach of
          this Agreement.

*9.  MARKETING/PROMOTION: [***] Retailer agrees that this positioning shall be
     no worse than the positioning for the video product of any other Studio (as
     defined below). Both parties agree to review Retailer's marketing/promotion
     of WHV's product on an on-going basis during the Term.

*10. ADVERTISING SUPPORT: WHV shall provide advertising support funds to
     Retailer [***] on a by-Rental Picture basis, with media to be pre-approved
     by WHV. [***]

- ---------
* Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.


                                      -4-
<PAGE>

11.  DELIVERY: WHV, at its cost, shall use its good faith reasonable efforts to
     deliver product to a distribution center designated by Retailer not less
     than ten (10) business days prior to Street Date for each Rental Picture,
     subject to timely placement of purchase orders by Retailer (i.e., by
     standard order due date).

12.  INFORMATION TO BE PROVIDED BY RETAILER: To the extent reasonably available
     to Retailer and with respect to WHV product only, Retailer agrees to
     provide the following information to WHV at Retailer's expense:

     a.   REVENUE SHARE REPORTING: On a weekly basis, no later than Tuesday
          morning for activity through the previous Sunday, Retailer shall
          deliver to WHV, via EDI or hard copy as reasonably requested by WHV,
          reports detailing the number of copies, the number of rental
          transactions and gross revenues per Rental Picture, in each instance,
          by format, by warehouse, provided that for the first ninety (90) days
          of the Term, the parties will work together to establish an
          appropriate reporting system for Retailer.

     b.   OTHER INFORMATION: Retailer and WHV shall mutually agree on other
          information, reporting formats and/or tracking or information formats
          and systems to be provided to each other.

13.  AUDIT RIGHTS: Upon not less than seven (7) days advance written notice to
     Retailer, WHV, or its representatives or designees, shall have the right
     during normal business hours, but not more than one (1) time per year
     during the Term and all the Picture Terms and one (1) time after the
     expiration of the Term and all the Picture Terms (but not the Additional
     Period), to inspect, audit and make extracts of the books and records of
     Retailer insofar as said books and records relate to the calculation or
     determination by Retailer of (a) Revenue, (b) WHV's Revenue Share, (c) Bad
     Debt, and (d) the rights licensed hereunder. Such rights of audit shall
     continue for a period of one (1) year following the expiration of all
     Picture Terms, (but not the Additional Period) as provided for under this
     Agreement. For purposes of clarification, there shall be no more than one
     (1) audit per year during the auditable period. The parties agree that
     Retailer shall have the right reasonably to approve independent auditors
     hired by WHV to conduct an audit, provided that the internal auditors of
     WHV and/or Time Warner and the accounting firm of Ernst & Young or WHV's
     then existing auditors shall be deemed pre-approved for any and all audits
     conducted pursuant hereto.

14.  SELL-THROUGH PRODUCT: WHV agrees to offer sell-through product (including
     catalog) to Retailer at WHV's best cost price for Retailer's category.

15. EQUITY POSITION: In partial consideration for the rights granted hereunder,
     Retailer agrees to give WHV or its designee $10 million in Retailer's
     Series F Convertible Preferred.


                                      -5-
<PAGE>

     Stock ("Stock") to be issued in its private placement. The parties agree to
     execute and deliver any and all documentation required to effect such stock
     conveyance.

16.  CONFIDENTIALITY: Each of WHV and Retailer acknowledges that (i) the terms
     and conditions of this Agreement, and (ii) all information and data
     (including, without limitation, rental and revenue forecasts, projections
     and estimates and actual results, in whatever form or medium)
     (collectively, the "Confidential Information") provided by each party to
     the other under this Agreement are highly proprietary and confidential.
     Each of WHV and Retailer agrees that it shall not use Confidential
     Information (other than in connection with the performance of its
     obligations under this Agreement or the exercise of its rights under this
     Agreement) or disclose Confidential Information to any person (other than
     its officers, employees, agents, representatives and licensors and
     licensees on a need-to-know basis only and who agree to be bound by the
     confidentiality obligations hereunder) or unless compelled by subpoena or
     court order or state or federal securities laws to disclose any such
     Confidential Information. This Paragraph 16 shall survive expiration or
     earlier termination of this Agreement.

17.  INDEMNIFICATION:

     a.   INDEMNIFICATION BY RETAILER: Except as otherwise provided in Paragraph
          17.b. below, Retailer shall defend, indemnify and hold WHV, its parent
          company, their affiliates and subsidiaries, and the officers,
          directors, agents and employees of each, free and harmless from all
          suits, claims, demands and other liabilities and expenses (including
          reasonable attorneys' fees) (each, a "Claim") which may arise directly
          or indirectly out of or by reason of (i) the unauthorized use by
          Retailer of any patented invention, or of any copyrighted material
          provided by WHV, (ii) a Claim from a customer arising out of
          Retailer's rental or retail practices or course of dealing with
          respect to such customer, and/or (iii) a breach or violation of this
          Agreement or any obligation, covenant, representation or warranty made
          hereunder by Retailer.

     b.   INDEMNIFICATION BY WHV: Except as otherwise provided in Paragraph
          17.a. above, WHV shall defend, indemnify and hold Retailer, its parent
          company, their affiliates, subsidiaries, and franchisees, and the
          officers, directors, agents, and employees of each, free and harmless
          from all Claims (including reasonable attorneys' fees) which may arise
          directly or indirectly out of or by reason of (i) copyright or
          trademark infringement by, or other third party Claim against, WHV or
          Retailer with respect to the content of any Rental Picture, provided
          such Claim or infringement is not the result of the negligence of
          Retailer or any employee or agent of Retailer, (ii) a physical defect
          in any Licensed Unit provided to Retailer hereunder by WHV, provided
          such defect was not caused by the negligence of Retailer or any
          employee or agent of Retailer, and/or (iii) a breach or violation of
          this Agreement or any obligation, covenant, representation or warranty
          made hereunder by WHV.


                                      -6-
<PAGE>

18.  REMEDIES:

     a.   GENERAL: Each of WHV and Retailer acknowledge and agree that a
          material breach by either party of any of its obligations under this
          Agreement, gives the other party the right to terminate this Agreement
          upon thirty (30) days prior written notice; provided that in the event
          the breaching party cures such breach within the notice period, the
          termination notice shall be void with respect to such cured breach
          only. Retailer waives any rights to seek injunctive relief with
          respect to the sale, license and/or other distribution of any Rental
          Picture, provided that Retailer does not waive any right it may have
          to seek specific performance under this Agreement with respect to any
          Rental Picture being distributed by WHV in the rental retail
          marketplace. The termination of this Agreement shall not relieve the
          parties of any obligations incurred prior to such termination.

*    b.   LIQUIDATED DAMAGES: In the event of termination by Retailer due to
          a material breach by WHV of any of its obligations under this
          Agreement, WHV shall pay Retailer liquidated damages [***]. At
          WHV's option, in lieu of paying liquidated damages to Retailer
          pursuant to the foregoing and subject to applicable securities laws
          and regulations, WHV may convey back to Retailer for no
          consideration that number of shares of Stock [***]. The parties
          agree that in the event of liquidated damages or reconveyance of
          Stock hereunder, the number of shares shall be adjusted as
          appropriate to reflect conversion and/or reverse splits of such
          shares. Nothing contained in this paragraph 18.b. shall preclude
          Retailer from seeking other remedies as permitted under this
          Agreement.

19.  REPRESENTATIONS AND WARRANTIES:

     a.    REPRESENTATIONS AND WARRANTIES OF RETAILER:

          (i)  AUTHORITY: Retailer hereby agrees, warrants and represents that
               Retailer has full authority, capacity and ability to execute this
               Agreement and to perform all of its obligations hereunder.

*         (ii) [***]

     b.   REPRESENTATIONS AND WARRANTIES OF WHV: WHV hereby agrees, warrants and
          represents that WHV has full authority, capacity, ability and right to
          execute this Agreement, to perform all of its obligations hereunder
          and to license the rights to Retailer hereunder pursuant to Paragraph
          4 above.

- ---------
* Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.


                                      -7-
<PAGE>

20.  MISCELLANEOUS:

     a.   AMENDMENT AND WAIVER: Except as otherwise provided herein, no
          modification, amendment or waiver of any provision of this Agreement
          shall be effective against any party unless such modification,
          amendment or waiver is approved in writing by both Retailer and WHV.
          The failure of any party to enforce any of the provisions of this
          Agreement shall in no way be construed as a waiver of such provisions
          and shall not affect the right of such party thereafter to enforce
          each and every provision of this Agreement in accordance with its
          terms.

     b.   SEVERABILITY. Whenever possible, each provision of this Agreement
          shall be interpreted in such manner as to be effective and valid under
          applicable law, but if any provision of this Agreement is held to be
          invalid, illegal or unenforceable in any respect under any applicable
          law or rule in any jurisdiction, such invalidity, illegality or
          unenforceability shall not affect any other provision or any other
          jurisdiction, but this Agreement shall be reformed, construed and
          enforced in such jurisdiction as if such invalid, illegal or
          unenforceable provision had never been contained herein.

     c.   ENTIRE AGREEMENT. Except as otherwise expressly set forth herein, this
          document embodies the complete agreement and understanding between the
          parties hereto with respect to the subject matter hereof and
          supersedes and preempts any prior understandings, agreements or
          representations by or between the parties, written or oral, which may
          have related to the subject matter hereof in any way.

     d.   ASSIGNMENT:

          (i)  RETAILER ASSIGNMENT: This Letter Agreement shall not be assigned
               by Retailer without the prior written consent of WHV, which
               consent shall not be unreasonably withheld or delayed, provided
               that WHV has the right not to approve an assignment in the event
               of a sale of Retailer to a Studio (as defined below) or to a
               Third Party Retailer (as defined below).

          (ii) WHV ASSIGNMENT: This Letter Agreement shall not be assigned by
               WHV without the prior written consent of Retailer, except to any
               corporation or entity which controls, is controlled by, or under
               common control with WHV.

         (iii) PURCHASE OF RETAILER BY A STUDIO OR THIRD PARTY RETAILER.

               (A)  PURCHASE BY STUDIO: In the event a motion picture studio or
                    a company which produces or acquires theatrical or
                    non-theatrical product for release into the homevideo market
                    in VHS, DVD laser disc, and/or


                                      -8-
<PAGE>

                    other video formats, either directly to retailers or through
                    wholesalers (for purposes hereof, in each instance, a
                    "Studio") enters into an agreement to acquire Retailer, WHV
                    shall be given prompt notice of such agreement and shall
                    have the option to terminate this Agreement immediately upon
                    written notice to Retailer. Promptly following such notice
                    of acquisition agreement, Retailer, in consultation with
                    WHV, shall undertake to provide adequate assurance in
                    writing to WHV that proprietary and confidential information
                    of WHV shall not be disclosed to, or otherwise made
                    accessible to, the management or other employees of such
                    Studio following such acquisition. As used in this Paragraph
                    20.d.(iii)(A), the term "Studio" shall also include, without
                    limitation, the respective affiliated corporations which
                    control, are controlled by, or are under common control
                    with, any such Studio. The term "control" shall refer to the
                    ownership of at least fifty percent (50%) of the outstanding
                    voting power of the corporation or entity which is subject
                    to such "control".

               (B)  PURCHASE BY/OF THIRD PARTY RETAILER: Subject to Paragraph
                    20.d.(i) above, in the event a third party retailer (a
                    "Third Party Retailer") enters into an agreement to acquire
                    Retailer, or Retailer enters into an agreement to acquire a
                    Third Party Retailer, then WHV and Retailer agree that in
                    such event, the terms of this Agreement shall apply only to
                    Retailer, unless and until WHV approves in writing inclusion
                    of such Third Party Retailer hereunder.

               (C)  DEFINITION OF "PURCHASE": For purposes of this Subparagraph
                    20.d.(iii) the term "Purchase" shall include acquisition,
                    merger and/or other consolidation.

     e.   COUNTERPARTS. This Agreement may be executed in separate counterparts
          each of which shall be an original and all of which taken together
          shall constitute one and the same agreement.

     f.   DUE AUTHORIZATION. Each of WHV and Retailer represents and warrants
          that the officer executing this Agreement has been duly authorized and
          that this Agreement when executed and delivered shall be valid and
          binding and enforceable in accordance with its terms.

     g.   NOTICES. All notices provided for in this Agreement shall be in
          writing and shall be either personally delivered, or mailed first
          class mail (postage prepaid) or sent by reputable overnight courier
          service (charges prepaid) to the parties as follows:



                                      -9-
<PAGE>

          If to Retailer:

          Kozmo.com
          80 Broad Street, 18th Floor
          New York, NY  10004
          Attention:  Yong Kang, President and C.A.O.
          Gerry Burdo, C.F.O.
          Cindy Holland, V.P. Business Development

          with a copy to Alan Sutin, Esq.
          Greenberg and Traurig
          200 Park Ave.
          New York, NY  10166

          If to WHV:

          Warner Home Video
          4000 Warner Boulevard
          Burbank, CA  91522
          Attention: Jim Cardwell, Executive Vice President
                     North American Operations
                     Beth Baier, Senior Vice President, Business
                         and Legal Affairs and General Counsel

     h.   GOVERNING LAW. This Agreement and all matters or issues material
          thereto shall be governed by the laws of the State of California,
          applicable to contracts performed entirely therein.

     i.   DESCRIPTIVE HEADINGS. The descriptive headings of this Agreement are
          inserted for convenience only and do not constitute a part of this
          Agreement.

     j.   RELATIONSHIP OF PARTIES. Nothing contained herein shall constitute a
          partnership, joint venture, association or principal and agent
          relationship or be construed to evidence the intention of the parties
          to constitute such. Retailer and WHV are independent contractors and
          neither has any authority to act on the other's behalf or to bind the
          other in any way.

     k.   FORCE MAJEURE. Whenever performance by any party of its obligations
          under this Agreement, other than any of Retailer's payment obligations
          hereunder, is substantially prevented by reason of any act of God,
          strike, lock-out, or other industrial or transportational disturbance,
          fire, lack of materials, law, regulation or ordinance, war or war
          conditions, or by reason of any other matter beyond such party's
          reasonable control, then such performance shall be excused and this
          Agreement shall be deemed suspended during the continuation of such
          prevention, and the term shall be extended for a period equal to the
          time of such suspension.

     l.   THIRD PARTIES. None of the provisions of this Agreement is intended
          for the benefit of or shall be enforceable by any third parties,
          including creditors of Retailer or WHV.


                                      -10-
<PAGE>

In WITNESS WHEREOF, this Agreement was executed by the parties on the date first
written above.

RETAILER                                WARNER HOME VIDEO, a division of
                                        Time Warner Entertainment Company,
                                        L.P. ("WHV")

By: /s/ illegible                       By: /s/ illegible
    ------------------------------          ------------------------------

Its:                                    Its:
     -----------------------------           -----------------------------

Retailer:
          ------------------------










                                      -11-

<PAGE>
                                                                    Exhibit 10.4

"Pages where confidential treatment has been requested are stamped 'Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission', and the confidential section has been marked in the margin with a
star (*)."



                                             As of March 10, 2000

KOZMO.COM
80 Broad Street, 18th Floor
New York, NY  10004
Attn: _____________



     This letter agreement ("AGREEMENT") sets forth the terms of the agreement
between Kozmo.com ("KOZMO") and Columbia TriStar Home Video, Inc. ("CTHV") in
connection with (i) Kozmo's ordering of certain VHS "Videocassettes" and "DVDs"
(as such terms are defined below) for, and Kozmo's and CTHV's participation in a
"Revenue Sharing Program" (as defined below) for the "Rental Pictures" (as
defined below) covered by this Agreement; and (ii) Kozmo's issuing to CTHV
certain equity in Kozmo.

A. CONDITIONS PRECEDENT: All of CTHV's obligations under this Agreement are
subject to the satisfaction of the following conditions precedent
("CONDITIONS PRECEDENT"): (i) Kozmo's willingness and operational capability
to electronically report to CTHV (utilizing an electronic reporting system
approved by CTHV [CTHV hereby preapproves SuperComm]) point-of-sale
information with respect to Rental Pictures on an ongoing basis; and (ii)
CTHV's receipt of this Agreement executed by Kozmo.

1.   TERM: The term of this Agreement shall be for a period of five years
     commencing on May 16, 2000 (or such earlier date as
     elected by Kozmo upon 21 days prior written notice to CTHV
     or up to 21 days later upon such written notice) and ending
     on the date that is the earlier of (a) 5 years thereafter or (b) May 15,
     2000 (the "Term") unless earlier terminated pursuant to the terms hereof.
     Each year of the Term shall be hereinafter referred to as a "CONTRACT
     YEAR," with the first year being referred to as the "FIRST CONTRACT YEAR,"
     etc.

2.   TERRITORY: The territory of the rights granted hereunder shall be and be
     limited to the United States and its territories and possessions (the
     "TERRITORY"). In the event that Kozmo services customers in Canada during
     the Term, the Territory will be expanded to include Canada; provided, that
     all monetary components of the Agreement will be adjusted based on CTHV's
     product prices in Canada and applicable currency conversion rates.

3.   RENTAL PICTURES:

     a. DEFINITION: For purposes of this Agreement, "Rental Picture" shall be
     defined as each and every feature motion picture for which CTHV owns or
     controls home entertainment distribution rights in the Territory
     (specifically including "Direct to Video Pictures," as defined below) which
     CTHV intends to release to consumers in the Territory during the Term on a
     "rental basis," as


                                       1
<PAGE>

     opposed to a "sell-through basis," on (i) "Videocassette" (as defined
     below) format and which has an intended initial "Street Date" (as defined
     below) during the Term and/or (ii) "DVD" (as defined below) and which has
     an intended initial Street Date during the Term that is either (A) the
     first date that such motion picture is available for rental to the general
     public for home entertainment purposes or (B) within 6 months of the Street
     Date for Videocassettes of such motion picture. For purposes of this
     Agreement, "DIRECT TO VIDEO PICTURES" shall mean each and every feature
     motion picture that is initially made available for viewing in the
     Territory to consumers in Videocassette and/or DVD format or premium cable
     premiere format and which otherwise fits within the description of a Rental
     Picture. A "VIDEOCASSETTE" shall mean a prerecorded VHS videocassette
     format. A "DVD" shall mean a digital versatile disc (or otherwise known as
     "digital video disc") format and shall include all sub-formats thereof.
     Videocassettes and DVDs shall be hereinafter collectively referred to as
     "RENTAL PRODUCT."

4.   ORDER REQUIREMENTS. Kozmo agrees to order each and every Rental Picture
     from CTHV. In connection with each such order, the following shall apply:

     a. VIDEOCASSETTE AND DVD ORDER REQUIREMENTS: Kozmo agrees to order and CTHV
     agrees to provide (provided Kozmo is not in breach hereunder), a specified
     number of Videocassettes and DVDs for such Rental Picture determined as
     follows:

*         i. [***], shall order such quantity of Videocassettes and DVDs as
     mutually determined by CTHV and Kozmo on a Rental Picture-by-Rental Picture
     basis.

*         ii. [***] Kozmo agrees to order such quantity (which quantity will be
     sufficient to cover consumer demand for Rental Pictures in each geographic
     region where Kozmo operates its business) of Videocassettes and DVDs as
     shall be set forth in a matrix to be mutually determined by CTHV and Kozmo.
     Such matrix will be based on a regression model correlating factors such as
     domestic box office performance and "star" presence against Kozmo's
     historical purchase patterns and/or revenue performance. Such matrix will
     also take into consideration factors such as the competition in the
     marketplace, Kozmo's expansion rates and the growth (or contraction) of the
     home entertainment business.

*         iii. [***] Kozmo agrees to order such quantity of Videocassettes and
     DVDs as shall be set forth in a subsequent matrix created in the manner set
     forth in subparagraph 4.a.ii. above.

*    b. COPY DEPTH: The minimum quantity of Videocassettes or DVDs, as
     applicable, required to be ordered by Kozmo hereunder (whether determined
     pursuant to mutual agreement or pursuant to a matrix as set forth above) on
     a Rental Picture-by-Rental Picture basis shall be hereinafter referred to
     as the "BASE BUY COPIES." [***]


- ---------
* Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

                                       2
<PAGE>

*5.  VIDEOCASSETTES OF CATALOG/"DIRECT-TO-SELL-THROUGH PICTURES": CTHV agrees to
     offer to Kozmo, [***] in quantities as mutually determined by CTHV and
     Kozmo on a title-by-title basis, for rental and/or sale (as new or
     previously viewed product) to Kozmo's customers, Videocassettes of all: (i)
     "Direct-To-Sell-Through Pictures" and (ii) catalog motion pictures for
     which CTHV owns or controls home video entertainment distribution rights in
     the Territory ("Catalog Pictures"). "DIRECT-TO-SELL-THROUGH PICTURES" shall
     mean each and every theatrical motion picture which has an initial intended
     Street Date during the Term and for which CTHV owns or controls home
     entertainment distribution rights in the Territory, provided such picture,
     when initially released during the Term on Videocassette is priced and
     distributed by CTHV at a "sell-through price" (as opposed to a "rental
     price"). Any such orders will be separately presented to CTHV and will not
     be included in the purchase order(s) referenced in Paragraph 4. above.

*6.  DVD NEW RELEASE AND CATALOG PICTURES: [***] in quantities as mutually
     determined by CTHV and Kozmo on a title-by-title basis, solely for sale
     to Kozmo's customers as new product (I.E., not previously viewed), DVDs
     of all: (i) "new release" motion pictures for which CTHV owns or
     controls home entertainment distribution rights in the Territory and
     (ii) catalog motion pictures for which CTHV owns or controls home
     entertainment DVD distribution rights in the Territory. Any such orders
     will be separately presented to CTHV and will not be included in the
     purchase order(s) referenced in Paragraph 4. above.

7.   STREET DATE/ORDERING OF COPIES/DISTRIBUTION OF COPIES: With respect to each
     of the Rental Pictures, CTHV shall specify the date for the first Rental
     Product rental of such Rental Picture to the general public for home
     entertainment purposes (the "STREET DATE"). Kozmo shall place its orders
     with CTHV for each Rental Picture, in accordance with the Paragraph 4.a.
     above ("INITIAL ORDER"), not later than 21 days prior to the Street Date
     for such Rental Picture. Kozmo acknowledges and agrees that if Kozmo does
     not place its order within such 21 day period, CTHV can not guarantee
     timely delivery of such Rental Product. Kozmo shall cause all of the Rental
     Product comprising the Initial Order to be made available for rental to its
     customers; provided, however, CTHV acknowledges that Kozmo may, from time
     to time, place orders for geographical locations in which Kozmo's service
     is not available to Kozmo's customers immediately upon the Street Date. In
     such event, Kozmo will make the Rental Product available to its customers
     in such geographical location as soon as possible.

8.   "REVENUE SHARING PROGRAM": Each and every Rental Picture hereunder shall be
     ordered by Kozmo and shall be provided by CTHV pursuant to a "REVENUE
     SHARING PROGRAM". The consideration payable by Kozmo for the right to
     participate in the Revenue Sharing Program with respect to any particular
     Rental Picture shall consist, in whole or in part, of a percentage of the
     "Rental Revenues" (as defined below) earned by Kozmo from the rental of the
     Rental Product of such Rental Picture.

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* Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.


                                       3
<PAGE>

9. "REVENUE SHARING PERIOD":

*    a. The "VIDEOCASSETTE REVENUE SHARING PERIOD" for each Rental Picture
     [***]. The Revenue Sharing Period for each applicable Rental Picture
     shall commence on the Street Date for the applicable Rental Picture.
     Subject to Paragraph 11 below, Kozmo shall ensure that all
     Videocassettes of the Rental Pictures remain available for rental during
     the entire Videocassette Revenue Sharing Period.

*    b.  The "DVD REVENUE SHARING PERIOD" for each Rental Picture [***]. The
     Revenue Sharing Period for each applicable Rental Picture shall commence
     on the Street Date for the applicable Rental Picture. Subject to
     Paragraph 11 below, Kozmo shall ensure that all DVDs of the Rental
     Pictures remain available for rental during the entire DVD Revenue
     Sharing Period.

10.  PROGRAM PRICE: In consideration for the rights granted hereunder, for each
     Videocassette and/or DVD of a Rental Picture ordered by Kozmo, Kozmo shall
     pay CTHV the applicable "Program Price" as set forth below.

     a. VIDEOCASSETTE: For each Videocassette ordered by Kozmo, Kozmo shall pay
     a "Video Program Price" as follows:

*         i. "VIDEOCASSETTE UPFRONT PRICE": [***] ordered by Kozmo
     ("VIDEOCASSETTE UPFRONT PRICE"); plus

*         ii. "VIDEOCASSETTE REVENUE PERCENTAGE PAYMENT": A share of Rental
     Revenue derived from the rental of Videocassettes ("VIDEOCASSETTE REVENUE
     PERCENTAGE PAYMENT"), determined as follows: [***]

*         iii. "VIDEOCASSETTE END-OF-PERIOD PAYMENT": A payment ("VIDEOCASSETTE
     END-OF-PERIOD PAYMENT") [***]

          The Videocassette Upfront Price, the Videocassette Revenue Percentage
     Payment and the Videocassette End-of-Period Payment shall be hereinafter
     referred to as the "Videocassette Program Price."

     b. DVD: For each DVD ordered by Kozmo, Kozmo shall pay a "DVD Program
     Price" as follows:


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* Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.


                                       4
<PAGE>

*         i. "DVD UPFRONT PRICE": [***] Kozmo ("DVD UPFRONT PRICE"); plus

*         ii. DVD REVENUE PERCENTAGE PAYMENT: A share of Rental Revenue derived
     from the rental of DVDs ("DVD REVENUE PERCENTAGE PAYMENT") determined as
     follows: [***]

          The DVD Upfront Price and the DVD Revenue Percentage Payment shall be
     hereinafter referred to as the "DVD Program Price," and, collectively with
     the Videocassette Program Price, the "Program Price."

     c.   DEFINITIONS.

          i. A "RENTAL TRANSACTION" shall mean each and every time a
     Videocassette or DVD, as applicable, is rented to a customer. Kozmo shall
     independently determine and charge its customers whatever Rental
     Transaction price it determines is in its own best business interests and
     without agreement with CTHV. CTHV does not suggest any particular Rental
     Transaction price.

*         ii. "RENTAL REVENUES" shall mean the aggregate of all revenues
     generated [***] in connection with Rental Transactions occurring during the
     Revenue Sharing Period, including any collected extended viewing fees and
     any amounts charged to customer credit cards [***], excluding sales taxes
     and any other government levied transaction fees.

          Kozmo shall be solely obligated to pay all taxes, fees or governmental
     charges required to be paid by Kozmo in connection with Kozmo's activities
     undertaken pursuant to this Agreement. Kozmo shall pay all such taxes
     within the applicable time periods.

11.  DESTRUCTION/RETURN/"SELL-OFF" OF RENTAL PRODUCT:

*    a. VIDEOCASSETTES. Kozmo agrees not to sell any of the Videocassettes of
     the Rental Pictures [***] without the prior consent of CTHV. During the
     remainder of the applicable Videocassette Revenue Sharing Period, Kozmo
     may make such percentage of the "Left on Shelf" Videocassettes of the
     applicable Rental Picture available for sale to consumers as may be
     mutually determined by CTHV and Kozmo. For purposes of this Agreement,
     "Left on Shelf" Videocassettes shall be defined as the least number of
     Videocassettes "left on the shelf" at a location to be mutually
     determined by CTHV and Kozmo on the close of business on a day during
     applicable Revenue Sharing Period as mutually determined by Kozmo and
     CTHV. CTHV shall not be entitled to share in the revenues collected from
     the sales of Videocassettes in accordance with the terms hereof. Kozmo
     may sell (in accordance with the terms hereof) Videocassettes to any
     individual end-user consumer via direct mail, or Kozmo's direct Internet
     site. Kozmo may not sell such Videocassettes to any third-party vendors,
     including brokers, liquidators or other wholesale distributors.

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* Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.


                                       5
<PAGE>

*    b. DVDS. At such time as Kozmo orders DVDs of a particular Rental Picture
     pursuant to the terms hereof, CTHV shall elect one of the following: (i) at
     the end of the applicable DVD Revenue Sharing Period for such Rental
     Picture, such DVDs shall be destroyed by Kozmo at CTHV's cost and expense
     (and in such a manner as CTHV may so direct); or (ii) at the end of the
     applicable DVD Revenue Sharing Period for such Rental Picture, such DVDs
     shall be returned to CTHV at CTHV's cost and expense (and in such a manner
     as CTHV may so direct). [***]

12.  BASE BUY ADVANCE.

     a. VIDEOCASSETTES. All Videocassette orders made by Kozmo pursuant to this
     Agreement shall be subject to the following:

*         i. [***]

*              (1) [***]

*              (2) [***]

*         ii. [***] Prior to the expiration [***] CTHV and Kozmo shall
     negotiate in good faith to mutually determine Videocassette Base Buy
     Advances for the Fourth and Fifth Contract Years. In the event that CTHV
     and Kozmo are unable to reach an agreement regarding such Videocassette
     Base Buy Advances, CTHV may elect, in its sole discretion, to obligate
     Kozmo to continue to perform under the terms and conditions of the
     Agreement (including, without limitation, the Videocassette Base Buy
     Advances set forth in subparagraphs 12.a.i.(1) and 12.a.i.(2));
     provided, however, if CTHV elects to continue to obligate Kozmo to
     continue to perform under the terms and conditions of the Agreement
     (including, without limitation, the Videocassette Base Buy Advances set
     forth in subparagraphs 12.a.i.(1) and 12.a.i.(2)), Kozmo may thereafter
     elect [***] to terminate the Agreement. Any termination of the Agreement
     shall be deemed a termination "without cause." Any and all Rental
     Pictures ordered by Kozmo as of the date of such termination shall
     continue to be governed by the terms and conditions of this Agreement.

          The Videocassette Revenue Percentage Payment and the Videocassette
     End-of-Period Payment shall be applicable against and credited to the
     Videocassette Base Buy Advance.

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* Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.


                                       6
<PAGE>

     b. DVDS. All DVD orders made by Kozmo pursuant to this Agreement shall be
     subject to the following:

*         i. [***]

*         ii. [***] Prior to the expiration of [***] CTHV and Kozmo shall
     negotiate in good faith to mutually determine Base Buy Advances for the
     Fourth and Fifth Contract Years. In the event that CTHV and Kozmo are
     unable to reach an agreement regarding such Base Buy Advances, CTHV may
     elect, in its sole discretion, to obligate Kozmo to continue performing
     under the terms and conditions of the Agreement; provided, however, that
     the DVD Base Buy Advance for Rental Pictures ordered by Kozmo after such
     [***] however, if CTHV elects to continue to obligate Kozmo to continue
     to perform under the terms and conditions of the Agreement (including,
     without limitation, the Base Buy Advances set forth in subparagraphs
     12.b.i.(1) and 12.b.i.(2)), Kozmo may thereafter elect [***] to
     terminate the Agreement. Any termination of the Agreement shall be
     deemed a termination "without cause." Any and all Rental Pictures
     ordered by Kozmo as of the date of such termination shall continue to be
     governed by the terms and conditions of this Agreement.

          The DVD Upfront Price and the DVD Revenue Percentage Payment shall be
     applicable against and credited to the DVD Base Buy Advance.

13.  DELIVERY/SHIPPING: CTHV will cause a third party duplicator/distributor to
     undertake direct distribution of all Videocassettes and DVDs ordered by
     Kozmo hereunder to no more than 2 distribution centers (which shall be
     designated in writing by Kozmo and which may only be changed upon 60 days
     prior written notice to CTHV). Kozmo shall be solely responsible for making
     all Videocassettes and DVDs "rental ready." CTHV will use reasonable, good
     faith efforts to deliver all Videocassettes and DVDs ordered by Kozmo
     hereunder to Kozmo's distribution centers 7 days prior to the applicable
     Street Date(s) for such Videocassettes and/or DVDs; provided, however, if
     Kozmo desires to have Videocassettes and/or DVDs delivered to its
     distribution centers 10 days prior to the applicable Street Date(s), then
     Kozmo shall place its Initial Order not later than 26 days prior to the
     applicable Street Date for Videocassettes and 33 days prior to the
     applicable Street Date for DVDs.

14.  PAYMENT: Kozmo shall pay: (i) the Videocassette Upfront Price and the DVD
     Upfront Price within 30 days following the delivery of such Videocassettes
     and/or DVDs (as applicable) to Kozmo; (ii) the Videocassette Revenue
     Percentage Payment and the DVD Revenue Percentage Payment within 30 days
     following the end of the relevant month in which Rental Revenue for the
     applicable Rental Picture is received by Kozmo; (iii) Videocassette
     End-of-Period Payment within 30 days following the expiration of the
     applicable Revenue Sharing Period; and (iv) the

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* Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.


                                       7
<PAGE>

     Videocassette Base Buy Advance and the DVD Base Buy Advance within 60 days
     following the applicable Rental Picture's Street Date.


*15. MISSING VIDEOCASSETTES: In the event that Videocassettes and/or DVDs of a
     Rental Picture are lost, stolen or otherwise unaccounted for (including,
     without limitation, because of a sale) [***] applicable Rental Picture
     ("Missing Videocassette" or "Missing DVD," as applicable), Kozmo shall
     so inform CTHV and shall pay CTHV the following:

*    a. VIDEOCASSETTES. [***]

*    b. DVD. [***]

          The amounts set forth in subparagraphs 15.a. and b. shall be
     hereinafter referred to as "MISSING RENTAL PRODUCT FEES." Missing Rental
     Product Fees shall be payable to CTHV within 30 days following the end of
     the relevant month during which the Revenue Sharing Period for the
     applicable Rental Picture expires.

16.  REPORTING OBLIGATIONS: Kozmo shall report electronically to CTHV, on a
     weekly basis, complete and accurate daily information regarding the rental
     of Videocassettes and DVDs of the Rental Pictures acquired under this
     Agreement on a location-by-location and Rental Picture-by-Rental Picture
     basis, in such format as may be specified by CTHV from time to time. At
     CTHV's request, Kozmo shall provide CTHV with a copy of all tracking and
     other information obtained by Kozmo, insofar as such information relates to
     the Rental Pictures. Notwithstanding the foregoing, the parties hereby
     agree to work together during the first 90 days of the Term to set up a
     mutually acceptable reporting format; provided, however, that in the event
     of any disagreement, CTHV's decision shall prevail.

17.  MARKETING SUPPORT: In lieu of specific marketing support programs and as
     consideration for services to be performed by Kozmo hereunder, CTHV agrees
     that Kozmo shall accrue, on a per-Rental Picture basis, the following
     marketing support funds (the "Marketing Support Funds"):

*    1.   VIDEOCASSETTE. [***]

*    2.   DVD. [***]

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* Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.


                                       8
<PAGE>

     3.   USE/PAYMENT OF MARKETING SUPPORT FUNDS. Kozmo shall use the Marketing
          Support Funds solely for the purpose of advertising and promoting the
          Rental Pictures. For clarification purposes, CTHV acknowledges and
          agrees such advertising and promotion for the Rental Pictures may
          include "tag lines" and other references to Kozmo. Upon CTHV's receipt
          of a Marketing Support Fund invoice (and, if required, adequate
          assurances that such monies were actually used to advertise and
          promote the Rental Pictures), CTHV shall reimburse Kozmo for the
          Marketing Support Funds within 60 days of CTHV's receipt of such
          invoice (or adequate assurances, as applicable).

18.  EQUITY: In partial consideration for the rights granted hereunder, Kozmo
     agrees to issue to CTHV, or its designee, $10 million of Series F
     Convertible Preferred Stock of Kozmo, which Series F Convertible Preferred
     Stock shall be governed by and subject to the terms and conditions of (i)
     the Second Amended and Restated Stockholders Agreement dated as of March
     13, 2000 among Kozmo and Stockholders of Kozmo and (ii) the Second Amended
     and Restated Registration Rights Agreement dated as of March 13, 2000 among
     Kozmo and Stockholders of Kozmo. CTHV and Kozmo hereto agree to execute and
     deliver all documentation reasonable in form and content to effect the
     issuance and sale of the Series F Convertible Preferred Stock hereunder.

19.  AUDIT:

*    a. Kozmo grants CTHV the right, from time to time during the period
     commencing on the date hereof and concluding on the date which is 12 months
     after the expiration of the Term, upon not less than 7 business days prior
     notice, but no more than twice in any calendar year, to examine and audit
     Kozmo's records, invoices, books of account, computer or data base
     information which relate to the rental and/or sale of Videocassettes of the
     Rental Pictures and/or the Revenue Sharing Program for the then immediately
     preceding 12 month period (including, without limitation, all appropriate
     information provided to Kozmo by customers, but which shall not include
     names, addresses and/or any individual identifying data of such customers).
     All such audits shall be conducted by an independent, qualified auditor of
     CTHV's choice. All such audits shall be at CTHV's sole cost and expense;
     provided however, that in the event such audit shall disclose an error or
     errors which in the aggregate [***] hereunder for the period being audited,
     Kozmo shall promptly reimburse CTHV for all outside costs and expenses
     actually incurred in connection with such audit. CTHV may make copies of
     or make excerpts from only such part of Kozmo's records, invoices, books
     of account, computer or data base information which relate to matters
     and time frames subject to examination as herein provided. Such
     examination shall be at such place where the relevant information is
     maintained and during reasonable business hours and in such manner so as
     not to interfere with Kozmo's normal business activities. Such
     examination shall continue for such time as is reasonably necessary (but
     in any event not more than 30 consecutive days, provided that CTHV has
     been provided with the requisite access and information) for CTHV to
     complete the examination. Such right to examine hereunder is limited to
     the financial matters in connection with Rental Product of Rental
     Pictures and/or the Revenue Sharing Program and/or
     Direct-to-Sell-Through Pictures ordered and/or catalog and/or DVDs
     purchased hereunder (collectively, "CTHV Product") and under no
     circumstances shall CTHV have the right to examine records relating to
     Kozmo's business generally

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* Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.


                                       9
<PAGE>

*    or with respect to other projects not related to CTHV Product, for purposes
     of comparison or otherwise; provided, however, that where any original
     income or expense document with third parties relates to CTHV Product and
     videocassettes of any third party's titles, CTHV shall have the right to
     examine such document; provided, further that any information contained
     therein which does not relate to CTHV Product shall be redacted therefrom.
     Any amounts determined to be due and owing to CTHV following an audit shall
     be paid to CTHV [***] (or the highest rate of interest permissible under
     applicable law, if less) from the date the applicable sums should have been
     paid to CTHV to the date of payment to CTHV.

     b. Kozmo grants CTHV the right to conduct, or to engage an auditor to
     conduct, upon 48 hours notice, on-location audits for purposes of
     "spot-checking" transaction information relating to the CTHV Product;
     provided, that CTHV shall not conduct such audits more than once per month
     at any one warehouse or geographical location.

20.  NOTICE: Any notice or communications provided for hereunder must be in
     writing and delivered either personally, by telecopy, telex or by
     registered mail, postage prepaid to the following addresses (or to such
     other address as specified by like notice):

          For Kozmo:

               Kozmo.com
               80 Broad Street, 18th Floor
               New York, NY  10004
               Attention: Yong Kang, President and Chief Administrative Officer
                          Gerry Burdo, Chief Financial Officer
                          Cindy Holland, Vice President, Business Development
               Facsimile: (212) 797-1400

          For CTHV:

               Columbia TriStar Home Video, Inc.
               10202 West Washington Boulevard, 8th Floor
               Culver City, CA  90232
               Attention: Robin Russell, Executive Vice President
               Facsimile: (310) 244-1289

21.  REPRESENTATIONS AND WARRANTIES:

     a. CTHV warrants and represents that it is a corporation duly organized and
     validly existing in good standing under the laws of the state of Delaware
     and has the full right, power, legal capacity and authority to enter into
     and carry out the terms of this Agreement.

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* Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.


                                       10
<PAGE>

     b. Kozmo warrants and represents that it is a corporation duly organized
     and validly existing in good standing under the laws of the state of
     Delaware and has the full right, power, legal capacity and authority to
     enter into and carry out the terms of this Agreement.

22.  INDEMNIFICATION:

     a. Kozmo agrees to indemnify and hold CTHV, its parent, subsidiary and
     affiliated companies and their respective officers, agents, directors and
     employees, harmless from any and all claims, damages, liabilities, costs
     and expenses (including reasonable attorneys fees) arising out of the
     breach by Kozmo of any warranty, representation or other term or provision
     of this Agreement. CTHV shall promptly notify Kozmo in writing of any third
     party claim or litigation to which this indemnification applies, and Kozmo
     shall assume the defense of any such claim or litigation (and CTHV shall
     have the right to engage separate counsel of its choice and participate in
     the defense, negotiation and settlement of such action or proceeding, but
     shall bear the fees and expenses of such separate counsel retained by CTHV
     and CTHV shall cooperate with Kozmo in the defense of such claim at no cost
     or charge to Kozmo, other than for performing such acts as Kozmo shall
     request). If, for any reason, Kozmo shall fail to appoint counsel on a
     timely basis or otherwise fails timely to confirm its assumption of the
     defense of any applicable claim, CTHV may engage its own counsel and the
     reasonable costs and expenses made in connection therewith shall be paid by
     Kozmo. Kozmo shall have the right to approve or disapprove the settlement
     or disposition of any such claim or litigation proposed by CTHV, which
     right shall expire 20 business days following Kozmo's receipt of written
     notice with respect thereto. Kozmo shall not have the right to enter into
     any settlement or compromise unless, in connection therewith, it shall
     obtain from the claimants a full release of all related claims against
     CTHV.

     b. CTHV shall indemnify and hold Kozmo, its subsidiary and affiliated
     companies and their respective officers, agents, directors and employees,
     harmless from any and all claims, damages, liabilities, costs and expenses
     (including reasonable attorneys fees) arising out of the breach by CTHV of
     any warranty, representation or other term or provision of this Agreement.
     Kozmo shall promptly notify CTHV in writing of any third party claim or
     litigation to which this indemnification applies, and CTHV shall assume the
     defense of any such claim or litigation (and Kozmo shall have the right to
     engage separate counsel of its choice and participate in the defense,
     negotiation and settlement of such action or proceeding but shall bear the
     fees and expenses of such separate counsel retained by Kozmo and Kozmo
     shall cooperate with CTHV in the defense of such claim at no cost or charge
     to CTHV, other than for performing such acts as CTHV shall request). If,
     for any reason, CTHV shall fail to appoint counsel on a timely basis or
     otherwise fails timely to confirm its assumption of the defense of any
     applicable claim, Kozmo may engage its own counsel and the reasonable costs
     and expenses made in connection therewith shall be paid by CTHV. CTHV shall
     have the right to approve or disapprove the settlement or disposition of
     any such claim or litigation proposed by Kozmo, which right shall expire 20
     business days following CTHV's receipt of written notice with respect
     thereto. CTHV shall not have the right to enter into any settlement or
     compromise unless, in connection therewith, it shall obtain from the
     claimants a full release of all related claims against Kozmo.


                                       11
<PAGE>

23.  CONFIDENTIALITY: Other than as may be required (i) by applicable law,
     governmental order or regulation or securities laws or by order or decree
     of any court of competent jurisdiction, (ii) as part of its normal
     reporting requirements or review procedures to its parent company,
     auditors, attorneys or other advisors, (iii) in connection with a possible
     sale, merger or other consolidation transaction involving it or its parent
     company or (iv) in the case of CTHV, as may be disclosed to third party
     "profit" participants in connection with the Rental Pictures: neither party
     hereto shall divulge or disclose to any third party any of the material
     terms and conditions of this Agreement (including, without limitation, the
     existence of this Agreement or any reference to Sony Pictures
     Entertainment, CTHV, or any affiliated entity), without the prior written
     consent of the other party hereto. In the event that disclosure is required
     pursuant to clause (i) above, the party so making disclosure shall so
     notify the other party (if possible, prior to making such disclosure and in
     any event as promptly as practical) and shall seek confidential treatment
     of such information. The initial press release regarding the parties
     entering into this Agreement (if any) shall require the mutual written
     approval of both parties. Notwithstanding anything to the contrary
     contained herein, CTHV hereby acknowledges and agrees that Kozmo may be
     required to share financial and other reporting information with respect to
     the Rental Pictures with the owner/operator of Kozmo's computer program
     system and certain data information services in order to allow such
     owner/operator and/or such data information service to monitor, update and
     approve their program and/or service. In the event Kozmo is required to
     share such information, Kozmo shall so inform CTHV and shall, at CTHV's
     request, obtain a confidentiality agreement, in a form approved by CTHV,
     signed on behalf of such owner/operator and/or data information service.
     Without limiting the generality of its obligations under this Paragraph,
     Kozmo agrees that it will not share with any third party any financial or
     other reporting information with respect to the Rental Pictures which is
     kept, maintained or compiled as part of the Revenue Sharing Program, except
     as set forth in this Paragraph 23.

24.  ASSIGNMENT/CHANGE OF CONTROL:

     a. ASSIGNMENT: CTHV shall be free to assign this Agreement and its rights
     hereunder, and to delegate its duties at any time and from time to time, in
     whole or in part, to any person or entity; provided, however, that CTHV
     shall be released from its obligations under this Agreement only if such
     assignment is (i) to a person or entity into which CTHV merges or is
     consolidated or (ii) to a person or entity which acquires all or
     substantially all of CTHV's business and assets or (iii) to a person or
     entity which is controlled by, under common control with, or controls CTHV
     or (iv) with Kozmo's prior written consent. Kozmo shall not assign this
     Agreement nor its rights hereunder, nor delegate its duties under this
     Agreement in whole or in part, without CTHV's prior written consent (not to
     be unreasonably withheld); provided, however, that an assignment pursuant
     to or resulting from a sale, exchange or transfer of all or substantially
     all of Kozmo's business and assets to any person or persons or any other
     form of business combination, including, without limitation, a
     reorganization, merger, consolidation or a sale to the public, shall not
     require such consent so long as such assignment is not to a Competing Major
     Studio and such party is a financially responsible party capable of
     performing all of Kozmo's obligations under this Agreement and which such
     party assumes in writing all of Kozmo's rights and obligations hereunder.
     In the event that Kozmo or CTHV assigns its rights or interest in or to
     this Agreement pursuant to the terms hereof, in whole or in part, the
     assigning party will nevertheless continue to remain fully and primarily
     responsible and


                                       12
<PAGE>

     liable to the other party for prompt, full, complete and faithful
     performance of all terms and conditions of this Agreement. For purposes of
     this Agreement, a "Competing Major Studio" shall mean Universal Studios,
     Inc., Warner Bros., a division of Time Warner Entertainment Company, L.P.,
     MGM, Twentieth Century Fox Film Corporation, The Walt Disney Company, or
     Paramount Pictures Corporation, Inc., or any division of any of the
     foregoing, or any entity which controls, is controlled by, or is under
     common control with any of the foregoing.

     b. CHANGE OF CONTROL: For purposes of Paragraph 24.a. hereof, a
     "change-of-control" of Kozmo shall be deemed to be an assignment and shall
     be subject to the provisions of Paragraph 24.a. For purposes of this
     Agreement, a "change-of-control" of Kozmo shall be deemed to have occurred,
     if, following the applicable transaction: a Competing Major Studio acquires
     25% or more of the equity interests in Kozmo.

25.  REMEDIES:

     a. In addition to any and all other rights and remedies available to it at
     law or in equity, a non-defaulting party shall have the right to terminate
     this Agreement for any material breach by a defaulting party (a "MATERIAL
     BREACH") and/or in the event of bankruptcy, insolvency, reorganization,
     assignment for the benefit of creditors or any such similar proceeding on
     the part of either party, or the appointment of a receiver (or similar
     proceeding) for any of such party's property (each, an "INSOLVENCY EVENT").
     Notwithstanding the foregoing, in the event of a Material Breach, the
     non-defaulting party shall notify the defaulting party of such Material
     Breach in writing and the defaulting party shall have 30 days to cure such
     Material Breach; provided, that in the event of Kozmo's failure to timely
     report to CTHV pursuant to Paragraph 16 hereof or to pay CTHV sums due
     under this Agreement, Kozmo shall have 14 days to cure such Material
     Breach. The non-defaulting party shall have the right to terminate this
     Agreement for any such Material Breach that shall remain uncured for 30
     (or, if applicable, 14) days following such notice and/or for any
     Insolvency Event; provided, that in the event that such Material Breach
     (other than nonpayment) is of a nature that reasonably requires more than
     30 (or, if applicable, 14) days to cure, and the defaulting party is
     diligently in the process of such cure, the non-defaulting party will not
     terminate this Agreement unless the cure cannot be accomplished, or
     otherwise is not accomplished, in 60 days.

*    b. [***]

26.  GOVERNING LAW/ALTERNATIVE DISPUTE RESOLUTION:

     a. GOVERNING LAW. THE INTERNAL SUBSTANTIVE LAWS (AS DISTINGUISHED FROM THE
     CHOICE OF LAW RULES) OF THE STATE OF CALIFORNIA AND THE UNITED STATES OF
     AMERICA APPLICABLE TO CONTRACTS MADE AND PERFORMED ENTIRELY IN CALIFORNIA
     SHALL GOVERN (i) THE VALIDITY AND

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* Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.


                                       13
<PAGE>

     INTERPRETATION OF THIS AGREEMENT, (ii) THE PERFORMANCE BY THE PARTIES OF
     THEIR RESPECTIVE OBLIGATIONS HEREUNDER, AND (iii) ALL OTHER CAUSES OF
     ACTION (WHETHER SOUNDING IN CONTRACT OR IN TORT) ARISING OUT OF OR RELATING
     TO THIS AGREEMENT OR THE TERMINATION OF THIS AGREEMENT.

     b. LEGAL PROCEEDINGS. The parties hereto agree that any dispute or
     controversy relating to any of the matters referred to in clauses (i), (ii)
     and/or (iii) of Paragraph 26.a., above, shall be decided by a Rent-A-Judge,
     mutually selected by the parties (or, if they cannot agree, by the
     Presiding Judge of the Los Angeles Superior Court) appointed in accordance
     with California Code of Civil Procedure Section 638, sitting without a
     jury, in Los Angeles County, California, and the parties hereby submit to
     the jurisdiction of such court. All such proceedings shall be closed to the
     public and confidential and all records relating thereto shall be
     permanently sealed.

27.  MISCELLANEOUS:

     a. Nothing contained herein shall be deemed to create a relationship of
     partnership, joint venture, agency, fiduciary or employment between the
     parties.

     b. This Agreement sets forth the entire understanding of the parties
     regarding the subject matter hereof and supersedes all prior oral or
     written agreements between them.

     c. No waiver of any default or breach of this Agreement by either party
     shall be deemed a continuing waiver or a waiver of any other breach or
     default, no matter how similar.

     d. This Agreement may not be changed, modified, amended or supplemented,
     except in a writing signed by both parties.

     e. Paragraph headings are inserted herein for convenience only and do not
     constitute a part of this Agreement.

     f. Kozmo and CTHV shall execute, acknowledge and deliver any and all
     further documents that are necessary, expedient or proper to implement,
     administer and effectuate the purpose and intent of this Agreement.

     g. If any term or provision of this Agreement shall be found to be void or
     contrary to law, such term or provision shall, but only to the extent
     necessary to bring this Agreement within the requirements of law, be deemed
     to be severable from the other terms and provisions of this Agreement, and
     the remainder of this Agreement shall be given effect as if the parties had
     not included the severed term herein.

     //

     //


                                       14
<PAGE>


     Please confirm your agreement with the foregoing by signing below, and
return both copies to the undersigned, after which we will return a fully
executed copy to you.


                    Very truly yours,

                    COLUMBIA TRISTAR HOME VIDEO, INC.

                    By: /s/ Illegible
                        --------------------------------------------

                    Title: President
                           -----------------------------------------

AGREED TO AND ACCEPTED THIS 10th DAY OF MARCH, 2000:


KOZMO.COM

By: /s/ Illegible
    -----------------------------------
Title: President
       --------------------------------


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