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EXHIBIT 23.02
CONSENT OF INDEPENDENT AUDITORS
We consent to the incorporation by reference in the Registration
Statement (Form S-8), pertaining to options and purchase rights issued under the
Servicesoft, Inc. 1994 Amended and Restated Stock Option Plan, the 1999 Stock
Option and Grant Plan, and amendments thereto, the 2000 Employee Stock Purchase
Plan and grants pursuant to additional stock option agreements, of our report
dated January 11, 2000, with respect to the consolidated financial statements
and schedule of Broadbase Software, Inc. included in its Annual Report (Form
10-K) for the year ended December 31, 1999.
/s/ Ernst & Young LLP
San Jose, California
December 15, 2000
