SILKNET SOFTWARE INC
SC 13G, 2000-02-14
PREPACKAGED SOFTWARE
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                                  UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549


                                  SCHEDULE 13G


                    UNDER THE SECURITIES EXCHANGE ACT OF 1934
                                        *

                             Silknet Software, Inc.
- --------------------------------------------------------------------------------
                                (Name of Issuer)


                          Common Stock, $.01 Par Value
- --------------------------------------------------------------------------------
                         (Title of Class of Securities)


                                   827094 10 3
- --------------------------------------------------------------------------------
                                 (CUSIP Number)


                                December 31, 1999
- --------------------------------------------------------------------------------
             (Date of Event Which Requires Filing of this Statement)


     Check the appropriate box to designate the rule pursuant to which this
Schedule is filed:

                [ ] Rule 13d-1(b)
                [ ] Rule 13d-1(c)
                [X] Rule 13d-1(d)


*The  remainder of this cover page shall be filled out for a reporting  person's
initial filing on this form with respect to the subject class of securities, and
for any  subsequent  amendment  containing  information  which  would  alter the
disclosures provided in a prior cover page.

The information required in the remainder of this cover page shall not be deemed
to be "filed" for the purpose of Section 18 of the  Securities  Exchange  Act of
1934 ("Act") or otherwise  subject to the liabilities of that section of the Act
but  shall be  subject  to all other  provisions  of the Act  (however,  see the
Notes).



                               Page 1 of 11 Pages
<PAGE>

- -----------------------                                      -------------------
CUSIP NO.   827094 10 3               13G                    PAGE 2 OF 11 PAGES
- -----------------------                                      -------------------

================================================================================
  1     NAMES OF REPORTING PERSONS
        I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)

        Zero Stage Capital V, L.P.  (IRS # 04-3216264)
- --------------------------------------------------------------------------------
  2     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP (SEE INSTRUCTIONS)
                                                                 (a)[ ]
                                                                 (b)[ ]
- --------------------------------------------------------------------------------
  3     SEC USE ONLY


- --------------------------------------------------------------------------------
  4     CITIZENSHIP OR PLACE OF ORGANIZATION

        MA
- --------------------------------------------------------------------------------
                           5    SOLE VOTING POWER

                                0
        NUMBER OF          -----------------------------------------------------
         SHARES            6    SHARED VOTING POWER
      BENEFICIALLY
        OWNED BY                1,667,033
          EACH             -----------------------------------------------------
        REPORTING          7    SOLE DISPOSITIVE POWER
         PERSON
          WITH                  0
                           -----------------------------------------------------
                           8    SHARED DISPOSITIVE POWER

                                1,667,033
- --------------------------------------------------------------------------------
  9     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON

        1,667,033
- --------------------------------------------------------------------------------
 10     CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES
        (SEE INSTRUCTIONS)
        [ ]
- --------------------------------------------------------------------------------
 11     PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW 9

        10.15%
- --------------------------------------------------------------------------------
 12     TYPE OF REPORTING PERSON (SEE INSTRUCTIONS)

        PN
================================================================================
<PAGE>

- -----------------------                                      -------------------
CUSIP NO.   827094 10 3               13G                    PAGE 3 OF 11 PAGES
- -----------------------                                      -------------------

================================================================================
  1     NAMES OF REPORTING PERSONS
        I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)

        Zero Stage Capital Associates, L.P.  (IRS # 04-3239846)
- --------------------------------------------------------------------------------
  2     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP (SEE INSTRUCTIONS)
                                                                 (a)[ ]
                                                                 (b)[ ]
- --------------------------------------------------------------------------------
  3     SEC USE ONLY


- --------------------------------------------------------------------------------
  4     CITIZENSHIP OR PLACE OF ORGANIZATION

        MA
- --------------------------------------------------------------------------------
                           5    SOLE VOTING POWER

                                0
        NUMBER OF          -----------------------------------------------------
         SHARES            6    SHARED VOTING POWER
      BENEFICIALLY
        OWNED BY                1,667,033
          EACH             -----------------------------------------------------
        REPORTING          7    SOLE DISPOSITIVE POWER
         PERSON
          WITH                  0
                           -----------------------------------------------------
                           8    SHARED DISPOSITIVE POWER

                                1,667,033
- --------------------------------------------------------------------------------
  9     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON

        1,667,033
- --------------------------------------------------------------------------------
 10     CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES
        (SEE INSTRUCTIONS)
        [ ]
- --------------------------------------------------------------------------------
 11     PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW 9

        10.15%
- --------------------------------------------------------------------------------
 12     TYPE OF REPORTING PERSON (SEE INSTRUCTIONS)

        PN
================================================================================
<PAGE>

- -----------------------                                      -------------------
CUSIP NO.   827094 10 3               13G                    PAGE 4 OF 11 PAGES
- -----------------------                                      -------------------

================================================================================
  1     NAMES OF REPORTING PERSONS
        I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)

        Gordon Baty
- --------------------------------------------------------------------------------
  2     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP (SEE INSTRUCTIONS)
                                                                 (a)[ ]
                                                                 (b)[ ]
- --------------------------------------------------------------------------------
  3     SEC USE ONLY


- --------------------------------------------------------------------------------
  4     CITIZENSHIP OR PLACE OF ORGANIZATION

        USA
- --------------------------------------------------------------------------------
                           5    SOLE VOTING POWER

                                4,667
        NUMBER OF          -----------------------------------------------------
         SHARES            6    SHARED VOTING POWER
      BENEFICIALLY
        OWNED BY                1,667,033
          EACH             -----------------------------------------------------
        REPORTING          7    SOLE DISPOSITIVE POWER
         PERSON
          WITH                  4,667
                           -----------------------------------------------------
                           8    SHARED DISPOSITIVE POWER

                                1,667,033
- --------------------------------------------------------------------------------
  9     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON

        1,671,700
- --------------------------------------------------------------------------------
 10     CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES
        (SEE INSTRUCTIONS)
        [ ]
- --------------------------------------------------------------------------------
 11     PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW 9

        10.18%
- --------------------------------------------------------------------------------
 12     TYPE OF REPORTING PERSON (SEE INSTRUCTIONS)

        IN
================================================================================
<PAGE>

- -----------------------                                      -------------------
CUSIP NO.   827094 10 3               13G                    PAGE 5 OF 11 PAGES
- -----------------------                                      -------------------

================================================================================
  1     NAMES OF REPORTING PERSONS
        I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)

        Paul Kelley
- --------------------------------------------------------------------------------
  2     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP (SEE INSTRUCTIONS)
                                                                 (a)[ ]
                                                                 (b)[ ]
- --------------------------------------------------------------------------------
  3     SEC USE ONLY


- --------------------------------------------------------------------------------
  4     CITIZENSHIP OR PLACE OF ORGANIZATION

        USA
- --------------------------------------------------------------------------------
                           5    SOLE VOTING POWER

                                0
        NUMBER OF          -----------------------------------------------------
         SHARES            6    SHARED VOTING POWER
      BENEFICIALLY
        OWNED BY                1,667,033
          EACH             -----------------------------------------------------
        REPORTING          7    SOLE DISPOSITIVE POWER
         PERSON
          WITH                  0
                           -----------------------------------------------------
                           8    SHARED DISPOSITIVE POWER

                                1,667,033
- --------------------------------------------------------------------------------
  9     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON

        1,667,033
- --------------------------------------------------------------------------------
 10     CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES
        (SEE INSTRUCTIONS)
        [ ]
- --------------------------------------------------------------------------------
 11     PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW 9

        10.15%
- --------------------------------------------------------------------------------
 12     TYPE OF REPORTING PERSON (SEE INSTRUCTIONS)

        IN
================================================================================
<PAGE>

- -----------------------                                      -------------------
CUSIP NO.   827094 10 3               13G                    PAGE 6 OF 11 PAGES
- -----------------------                                      -------------------

================================================================================
  1     NAMES OF REPORTING PERSONS
        I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)

        Stanley Fung
- --------------------------------------------------------------------------------
  2     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP (SEE INSTRUCTIONS)
                                                                 (a)[ ]
                                                                 (b)[ ]
- --------------------------------------------------------------------------------
  3     SEC USE ONLY


- --------------------------------------------------------------------------------
  4     CITIZENSHIP OR PLACE OF ORGANIZATION

        USA
- --------------------------------------------------------------------------------
                           5    SOLE VOTING POWER

                                2,939
        NUMBER OF          -----------------------------------------------------
         SHARES            6    SHARED VOTING POWER
      BENEFICIALLY
        OWNED BY                1,667,033
          EACH             -----------------------------------------------------
        REPORTING          7    SOLE DISPOSITIVE POWER
         PERSON
          WITH                  2,939
                           -----------------------------------------------------
                           8    SHARED DISPOSITIVE POWER

                                1,667,033
- --------------------------------------------------------------------------------
  9     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON

        1,669,972
- --------------------------------------------------------------------------------
 10     CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES
        (SEE INSTRUCTIONS)
        [ ]
- --------------------------------------------------------------------------------
 11     PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW 9

        10.17%
- --------------------------------------------------------------------------------
 12     TYPE OF REPORTING PERSON (SEE INSTRUCTIONS)

        IN
================================================================================
<PAGE>

- -----------------------                                      -------------------
CUSIP NO.   827094 10 3               13G                    PAGE 7 OF 11 PAGES
- -----------------------                                      -------------------


                                  Schedule 13G
                                  ------------


ITEM 1(A).        NAME OF ISSUER:  Silknet Software, Inc. (the "Issuer")

ITEM 1(B).        ADDRESS OF ISSUER'S PRINCIPAL EXECUTIVE OFFICES: The Gateway
                  Building, 50 Phillippe Cote Street, Manchester, NH 03101.

ITEM 2(A).        NAMES OF PERSONS FILING: Zero Stage Capital V, L.P. ("Zero
                  Stage V"); Zero Stage Capital Associates, L.P. ("Zero Stage
                  Associates"); Gordon Baty, Paul Kelley and Stanley Fung
                  (collectively, the "General Partners"). The General Partners,
                  Zero Stage V and Zero Stage Associates are collectively
                  referred to as the "Reporting Persons".

ITEM 2(B).        ADDRESS OF PRINCIPAL BUSINESS OFFICE OR, IF NONE, RESIDENCE:
                  The address of the principal business office of the Reporting
                  Persons is c/o Zero Stage Capital, 101 Main Street, Kendall
                  Square, Cambridge, MA 02142.

ITEM 2(C).        CITIZENSHIP: Zero Stage V and Zero Stage Associates are
                  limited partnerships organized under the laws of the
                  Commonwealth of Massachusetts. Each of the General Partners is
                  a U.S. citizen.

ITEM 2(D).        TITLE OF CLASS OF SECURITIES: Common Stock, $.01 par value
                  (the "Common Stock")

ITEM 2(E).        CUSIP NUMBER:  827094  10  3

ITEM 3.           Not Applicable.

ITEM 4.           OWNERSHIP.

                  (a)      Amount Beneficially Owned:

                           Each of Zero Stage V, Zero Stage Associates and Paul
                           Kelley may be deemed to beneficially own 1,667,033
                           shares of Common Stock as of December 31, 1999.
                           Gordon Baty may be deemed to beneficially own
                           1,671,700 shares of Common Stock as of December 31,
                           1999. Stanley Fung may be deemed to beneficially own
                           1,669,972 shares of Common Stock as of December 31,
                           1999.

                           Zero Stage V is the record owner of 1,667,033 shares
                           of Common Stock as of December 31, 1999. Each of Zero
                           Stage Associates and Paul Kelley are the record
                           owners of 0 shares of Common Stock as of December 31,
                           1999. Gordon Baty is the record owner of 4,667 shares
                           of Common Stock as of December 31, 1999. Stanley Fung
                           is the record owner of 2,939 shares of Common Stock
                           as of December 31, 1999. Each of the General Partners
                           expressly disclaims beneficial ownership of any
                           shares owned by Zero Stage V.

                           Zero Stage Associates is the sole general partner of
                           Zero Stage V. The General Partners are the general
                           partners of Zero Stage Associates.
<PAGE>

- -----------------------                                      -------------------
CUSIP NO.   827094 10 3               13G                    PAGE 8 OF 11 PAGES
- -----------------------                                      -------------------


                  (b)      Percent of Class:

                           Zero Stage V, 10.15%; Zero Stage Associates, 10.15%;
                           Gordon Baty, 10.18%, Paul Kelley, 10.15%; and Stanley
                           Fung, 10.17%. The foregoing percentages are
                           calculated based on the 16,415,667 shares of Common
                           Stock reported by the Issuer to be outstanding as of
                           November 5, 1999.

                  (c)      Number of shares as to which such person has:

                           (i)      sole power to vote or to direct the vote:
                                    Zero Stage V, 0; Zero Stage Associates, 0;
                                    Gordon Baty, 4,667; Paul Kelley, 0; Stanley
                                    Fung, 2,939.

                           (ii)     shared power to vote or to direct the vote:
                                    Zero Stage V, 1,667,033; Zero Stage
                                    Associates, 1,667,033; Gordon Baty,
                                    1,667,033; Paul Kelley, 1,667,033; Stanley
                                    Fung, 1,667,033.

                           (iii)    sole power to dispose or direct the
                                    disposition of: Zero Stage V, 0; Zero Stage
                                    Associates, 0; Gordon Baty, 4,667; Paul
                                    Kelley, 0; Stanley Fung, 2,939.

                           (iv)     shared power to dispose or direct the
                                    disposition of: Zero Stage V, 1,667,033;
                                    Zero Stage Associates, 1,667,033; Gordon
                                    Baty, 1,667,033; Paul Kelley, 1,667,033;
                                    Stanley Fung, 1,667,033.

ITEM 5.           OWNERSHIP OF FIVE PERCENT OR LESS OF A CLASS.
                  If this statement is being filed to report the fact that as of
                  the date hereof the Reporting Persons have ceased to be the
                  beneficial owner of more than five percent of the class of
                  securities, check the following [ ].

ITEM 6.           OWNERSHIP OF MORE THAN FIVE PERCENT ON BEHALF OF
                  ANOTHER PERSON.
                  Not Applicable.

ITEM 7.           IDENTIFICATION AND CLASSIFICATION OF THE SUBSIDIARY WHICH
                  ACQUIRED THE SECURITY BEING REPORTED ON BY THE PARENT HOLDING
                  COMPANY.
                  Not Applicable.

ITEM 8.           IDENTIFICATION AND CLASSIFICATION OF MEMBERS OF THE GROUP.
                  Not Applicable. Zero Stage V, Zero Stage Associates and each
                  of the General Partners expressly disclaim membership in a
                  "group" as defined in Rule 13d-5(b)(1).
<PAGE>

- -----------------------                                      -------------------
CUSIP NO.   827094 10 3               13G                    PAGE 9 OF 11 PAGES
- -----------------------                                      -------------------


ITEM 9.           NOTICE OF DISSOLUTION OF GROUP.
                  Not Applicable.

ITEM 10.          CERTIFICATION.
                  Not Applicable. This statement on Schedule 13G is not filed
                  pursuant to Rule 13d-1(b) or Rule 13d-1(c).


<PAGE>

- -----------------------                                      -------------------
CUSIP NO.   827094 10 3               13G                    PAGE 10 OF 11 PAGES
- -----------------------                                      -------------------


                                   SIGNATURES
                                   ----------

      After reasonable inquiry and to the best of their knowledge and belief,
each of the undersigned certifies that the information set forth in this
statement is true, complete and correct.

Dated:  February 14, 2000

                                    ZERO STAGE CAPITAL V, L.P.

                                    By:   Zero Stage Capital Associates, L.P.,
                                          Its General Partner

                                    By:   /s/ Stanley Fung
                                          ---------------------
                                          Stanley Fung
                                          General Partner



                                    ZERO STAGE CAPITAL ASSOCIATES, L.P.

                                    By:   /s/ Stanley Fung
                                          ---------------------
                                          Stanley Fung
                                          General Partner


                                          /s/ Gordon Baty
                                          ---------------------
                                          Gordon Baty


                                          /s/ Paul Kelley
                                          ---------------------
                                          Paul Kelley


                                          /s/ Stanley Fung
                                          ---------------------
                                          Stanley Fung

<PAGE>

- -----------------------                                      -------------------
CUSIP NO.   827094 10 3               13G                    PAGE 11 OF 11 PAGES
- -----------------------                                      -------------------


                                    AGREEMENT
                                    ---------

      Pursuant to Rule 13d-1(k)(1) under the Securities and Exchange Act of
1934, each of the undersigned hereby agree that only one statement containing
the information required by Schedule 13G need be filed with respect to the
ownership by each of the undersigned of shares of stock of Silknet Software,
Inc.

      This Agreement may be executed in any number of counterparts, each of
which shall be deemed an original.

Dated:  February 14, 2000

                                    ZERO STAGE CAPITAL V, L.P.

                                    By:   Zero Stage Capital Associates, L.P.,
                                          Its General Partner

                                    By:   /s/ Stanley Fung
                                          ---------------------
                                          Stanley Fung
                                          General Partner



                                    ZERO STAGE CAPITAL ASSOCIATES, L.P.

                                    By:   /s/ Stanley Fung
                                          ---------------------
                                          Stanley Fung
                                          General Partner


                                          /s/ Gordon Baty
                                          ---------------------
                                          Gordon Baty


                                          /s/ Paul Kelley
                                          ---------------------
                                          Paul Kelley


                                          /s/ Stanley Fung
                                          ---------------------
                                          Stanley Fung




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