DIGITAL ISLAND INC
8-K, EX-2.1, 2000-09-22
BUSINESS SERVICES, NEC
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<PAGE>

                                                                     EXHIBIT 2.1



                      AGREEMENT AND PLAN OF REORGANIZATION

                                  by and among

                              DIGITAL ISLAND, INC.

                            OCEAN ACQUISITION CORP.

                                      and

                                SOFTAWARE, INC.




                                 JULY 17, 2000
<PAGE>

                               TABLE OF CONTENTS
                               -----------------
<TABLE>
<CAPTION>
                                                                                   Page
                                                                                   ----
<S>         <C>                                                                    <C>
ARTICLE I THE MERGER..............................................................   2

      1.1    The Merger...........................................................   2
      1.2    Closing; Effective Time..............................................   2
      1.3    Effect of the Merger.................................................   2
      1.4    Articles of Incorporation; Bylaws....................................   2
      1.5    Directors and Officers...............................................   3
      1.6    Effect on Capital Stock..............................................   3
      1.7    Surrender of Certificates............................................   5
      1.8    No Further Ownership Rights in Company Capital Stock.................   7
      1.9    Lost, Stolen or Destroyed Certificates...............................   7
      1.10   Withholding..........................................................   8
      1.11   Exemption from Registration..........................................   8
      1.12   Taking of Necessary Action; Further Action...........................   9

ARTICLE II REPRESENTATIONS AND WARRANTIES OF COMPANY..............................  10

      2.1    Organization, Standing and Power.....................................  10
      2.2    Capital Structure....................................................  10
      2.3    Authority............................................................  11
      2.4    Financial Statements.................................................  12
      2.5    Absence of Certain Changes...........................................  13
      2.6    Absence of Undisclosed Liabilities...................................  13
      2.7    Litigation...........................................................  13
      2.8    Restrictions on Business Activities..................................  13
      2.9    Governmental Authorization...........................................  14
      2.10   Title to Property....................................................  14
      2.11   Intellectual Property................................................  14
      2.12   Environmental Matters................................................  15
      2.13   Taxes................................................................  16
      2.14   Employee Benefit Plans...............................................  17
      2.15   Certain Agreements Affected by the Merger............................  20
      2.16   Employee Matters.....................................................  20
      2.17   Interested Party Transactions........................................  20
      2.18   Insurance............................................................  21
      2.19   Compliance With Laws.................................................  21
      2.20   Minute Books.........................................................  21
      2.21   Customers and Suppliers..............................................  21
      2.22   Material Contracts...................................................  21
      2.23   No Breach of Material Contracts......................................  22
      2.24   Complete Copies of Materials.........................................  22
      2.25   Shareholder Agreement; Irrevocable Proxies...........................  22
</TABLE>

                                       i
<PAGE>

<TABLE>
<S>         <C>                                                                     <C>
      2.26   Vote Required........................................................   23
      2.27   Board Approval.......................................................   23
      2.28   Tax Treatment........................................................   23
      2.29   Information Statement and Proxy Statement............................   23
      2.30   Company Affiliates...................................................   23
      2.31   Brokers' and Finders' Fees...........................................   24
      2.32   Representations Complete.............................................   24

ARTICLE III REPRESENTATIONS AND WARRANTIES OF PARENT..............................   24

      3.1    Organization, Standing and Power.....................................   24
      3.2    Capital Structure....................................................   24
      3.3    Authority............................................................   25
      3.4    SEC Documents; Financial Statements..................................   26
      3.5    No Breach of Material Agreements.....................................   26
      3.6    Absence of Undisclosed Liabilities...................................   26
      3.7    Litigation...........................................................   27
      3.8    Board Approval.......................................................   27
      3.9    Information Statement and Proxy Statement............................   27
      3.10   Tax Treatment........................................................   27
      3.11   Broker's and Finders' Fees...........................................   27
      3.12   Complete Copies of Materials.........................................   27
      3.13   Representations Complete.............................................   28

ARTICLE IV CONDUCT PRIOR TO THE EFFECTIVE TIME....................................   28

      4.1    General Conduct of Business..........................................   28
      4.2    Conduct of Business of Company.......................................   28
      4.3    Conduct of Parent....................................................   31
      4.4    No Solicitation......................................................   31
      4.5    Reorganization.......................................................   32

ARTICLE V ADDITIONAL AGREEMENTS...................................................   32

      5.1    Information Statement................................................   32
      5.2    Meeting of Securityholders...........................................   33
      5.3    Access to Information................................................   33
      5.4    Confidentiality......................................................   33
      5.5    Public Disclosure....................................................   33
      5.6    Consents; Cooperation................................................   34
      5.7    Further Assurances...................................................   34
      5.8    Company Shareholder Agreements.......................................   34
      5.9    Blue Sky Laws........................................................   35
      5.10   Employee Benefit Plans...............................................   35
      5.11   Form S-8.............................................................   37
      5.12   Listing of Additional Shares.........................................   37
      5.13   Employees............................................................   37
</TABLE>

                                      ii
<PAGE>

<TABLE>
<S>         <C>                                                                     <C>
      5.14   Escrow Agreements....................................................   37
      5.15   Expenses.............................................................   37
      5.16   Director and Officer Indemnification.................................   38
      5.17   Preferred Stock; Warrants............................................   38

ARTICLE VI CONDITIONS TO THE MERGER...............................................   39

      6.1    Conditions to Obligations of Each Party to Effect the Merger.........   39
      6.2    Additional Conditions to Obligations of Company......................   40
      6.3    Additional Conditions to the Obligations of Parent and Merger Sub....   40

ARTICLE VII TERMINATION, AMENDMENT AND WAIVER.....................................   43

      7.1    Termination..........................................................   43
      7.2    Effect of Termination................................................   44
      7.3    Expenses and Termination Fees........................................   44
      7.4    Amendment............................................................   45
      7.5    Extension; Waiver....................................................   46

ARTICLE VIII ESCROW AND INDEMNIFICATION...........................................   46

      8.1    Escrow Fund..........................................................   46
      8.2    Indemnification......................................................   46
      8.3    Escrow Period........................................................   47
      8.4    Claims upon Escrow Funds.............................................   47
      8.5    Objections to Claims.................................................   47
      8.6    Resolution of Conflicts; Arbitration.................................   48
      8.7    Shareholders' Agent..................................................   48
      8.8    Actions of the Shareholders' Agent...................................   49
      8.9    Third-Party Claims...................................................   49

ARTICLE IX GENERAL PROVISIONS.....................................................   50

      9.1    Non-Survival at Effective Time.......................................   50
      9.2    Notices..............................................................   50
      9.3    Interpretation.......................................................   51
      9.4    Counterparts.........................................................   51
      9.5    Entire Agreement; Nonassignability; Parties in Interest..............   51
      9.6    Severability.........................................................   52
      9.7    Remedies Cumulative..................................................   52
      9.8    Governing Law........................................................   52
      9.9    Rules of Construction................................................   52
      9.10   Definitions..........................................................   52
</TABLE>

                                      iii
<PAGE>

Exhibits
--------

Exhibit A       Form of Agreement of Merger
Exhibit B       Exchange Ratio
Exhibit C       Form of Shareholder Agreement
Exhibit D       Form of Shareholder Representation Agreement
Exhibit E-1     Form of Stock Escrow Agreement
Exhibit E-2     Form of Cash Escrow Agreement
Exhibit F       Form of Employment and Non-Competition Agreement
Exhibit G       Form of Parent Tax Representation Certificate
Exhibit H       Form of Company Tax Representation Certificate
Exhibit I       Form of Option Acceleration Waiver
Exhibit J       Form of 280G Waiver


Schedules
---------

Company Disclosure Schedule
Parent Disclosure Schedule
Schedule 2.2    Capital Structure
Schedule 2.7    Litigation
Schedule 2.10   Real Property
Schedule 2.11   Intellectual Property
Schedule 2.14   Employee Benefit Plans
Schedule 2.22   Material Contracts
Schedule 2.30   Company Affiliates
Schedule 5.10   Company Options
Schedule 5.13   Employment Agreement Employees
Schedule 6.3    Accelerated Vesting Waivers
Schedule 9.10   List of Senior Company Employees

                                      iv
<PAGE>

                      AGREEMENT AND PLAN OF REORGANIZATION

          This AGREEMENT AND PLAN OF REORGANIZATION (this "Agreement") is made
and entered into as of July 17, 2000, by and among DIGITAL ISLAND, INC., a
Delaware corporation ("Parent"), OCEAN ACQUISITION CORP., a California
corporation and a wholly owned subsidiary of Parent ("Merger Sub"), and
SOFTAWARE, INC., a California corporation ("Company").

                                    RECITALS

          A.  The Board of Directors of Company has unanimously (i) determined
that it is advisable and fair to, and in the best interests of, Company and its
shareholders that, upon the terms and subject to the conditions of this
Agreement, Merger Sub merge with and into Company, with Company being the
surviving corporation (the "Merger"), (ii) approved this Agreement, the Merger
and the other transactions contemplated hereby and (iii) determined to recommend
the approval of this Agreement and the Merger by the shareholders of Company.

          B.  The Board of Directors of Parent has (i) determined that the
Merger is advisable and fair to, and in the best interests, of Parent and its
stockholders and, (ii) approved this Agreement, the Merger and the other
transactions contemplated hereby.

          C.  Pursuant to the Merger, among other things, the outstanding shares
of Common Stock, no par value, of Company ("Company Common Stock"),  shall be
converted into the right to receive cash and shares of Common Stock, par value
$.001 per share, of Parent ("Parent Common Stock") at the rates set forth
herein.

          D.  The parties intend, by executing this Agreement, to adopt a plan
of reorganization within the meaning of Section 368 of the Internal Revenue Code
of 1986, as amended (the "Code"), and that the Merger qualify as a
"reorganization" within the meaning of Section 368(a) of the Code.

          E.  Concurrently with the execution of this Agreement and as an
inducement to Parent and Merger Sub to enter into this Agreement, certain
affiliates of Company have on the date hereof entered into Shareholder
Agreements in the form attached hereto as Exhibit C (the "Shareholder
                                          ---------
Agreements") pursuant to which they have agreed, among other things, to vote the
shares of Company Common Stock over which such persons have voting power to
approve this Agreement and the Merger.

          NOW, THEREFORE, in consideration of the foregoing, the respective
representations, warranties, covenants and agreements set forth herein, and for
other good and valuable consideration, the receipt and sufficiency of which are
hereby acknowledged, the parties hereto, intending to be legally bound, agree as
follows:
<PAGE>

                                   ARTICLE I

                                   THE MERGER
                                   ----------

          1.1  The Merger. At the Effective Time (as defined in Section 1.2
               ----------
below) and upon the terms and subject to the conditions of this Agreement, the
Agreement of Merger attached hereto as Exhibit A (the "Agreement of Merger") and
                                       ---------
the applicable provisions of the California Corporations Code ("California
Law"), Merger Sub shall be merged with and into Company, the separate corporate
existence of Merger Sub shall cease and Company shall continue as the surviving
corporation of the Merger. Company, as the surviving corporation after the
Merger, is hereinafter sometimes referred to as the "Surviving Corporation."

          1.2  Closing; Effective Time. Unless this Agreement shall have been
               -----------------------
terminated and the transactions contemplated herein shall have been abandoned
pursuant to Section 7.1, the closing of the Merger (the "Closing") shall take
place as soon as practicable after the satisfaction or, if permissible, waiver
of the conditions set forth in Article VI or at such other time as the parties
hereto may agree (the "Closing Date"). The Closing shall take place at the
offices of Brobeck, Phleger & Harrison LLP, Two Embarcadero Place, 2200 Geng
Road, Palo Alto, California, or at such other location as the parties hereto may
agree. On the Closing Date, the parties hereto shall cause the Merger to be
consummated by filing the Agreement of Merger, together with the required
officers' certificates, with the Secretary of State of the State of California,
in accordance with the relevant provisions of California Law (the time of such
filing or such later time as may be agreed upon by the parties as set forth in
the Merger Agreement being the "Effective Time").

          1.3  Effect of the Merger. At the Effective Time, the effect of the
               --------------------
Merger shall be as provided in this Agreement, the Agreement of Merger and the
applicable provisions of California Law. Without limiting the generality of the
foregoing, and subject thereto, at the Effective Time, all the property, rights,
privileges, powers and franchises of Company and Merger Sub shall vest in the
Surviving Corporation, and all debts, liabilities and duties of Company and
Merger Sub shall become the debts, liabilities and duties of the Surviving
Corporation.

          1.4  Articles of Incorporation; Bylaws.
               ---------------------------------

               (a)  At the Effective Time, the Articles of Incorporation of
Company, as in effect immediately prior to the Effective Time, shall be the
Articles of Incorporation of the Surviving Corporation until thereafter amended
as provided by California Law and such Articles of Incorporation; provided,
                                                                  --------
however, that immediately after the Effective Time the Articles of
-------
Incorporation of the Surviving Corporation shall be amended and restated so as
to read in its entirety like the Articles of Incorporation of Merger Sub with
Article I of the Articles of Incorporation amended to read as follows: "The name
of the corporation is SOFTAWARE, Inc."

               (b)  At the Effective Time, the Bylaws of Company, as in effect
immediately prior to the Effective Time, shall be the Bylaws of the Surviving
Corporation until thereafter amended; provided, however, that immediately
                                      --------  -------
after the Effective Time the Bylaws of

                                       2
<PAGE>

the Surviving Corporation shall be amended and restated in their entirety so as
to read like the Bylaws of Merger Sub.

          1.5  Directors and Officers. At the Effective Time, (a) the directors
               ----------------------
of Merger Sub immediately prior to the Effective Time shall be the directors of
the Surviving Corporation, until their respective successors are duly elected or
appointed and qualified, and (b) the officers of Merger Sub immediately prior to
the Effective Time shall be the officers of the Surviving Corporation, until
their respective successors are duly elected or appointed and qualified.

          1.6  Effect on Capital Stock. At the Effective Time, by virtue of the
               -----------------------
Merger and without any action on the part of any of the parties hereto or the
holders of any of the following securities:

               (a)  Conversion of Company Capital Stock.  Subject to reduction
                    -----------------------------------
as a result of any Dissenting Shares (as defined below), the maximum number of
shares of Parent Common Stock to be issued (including Parent Common Stock to be
reserved for issuance upon exercise of options ("Company Options") and warrants
("Company Warrants") to acquire shares of Company Common Stock assumed by
Parent) in exchange for the acquisition by Parent of all outstanding shares of
capital stock of Company ("Company Capital Stock"), all unexercised and
outstanding warrants to acquire Company Capital Stock and all unexpired,
unexercised or outstanding options, vested or unvested, to acquire Company
Capital Stock (collectively, "Company Securities") shall be (i) 9,375,000 shares
of Parent Common Stock, subject to adjustment pursuant to Section 1.6(f) below
(as so adjusted, the "Merger Shares"), and (ii) the additional number of shares
of Parent Common Stock issuable in lieu of Merger Cash upon exercise following
the Effective Time of Company Options to be assumed pursuant to Section 5.10 of
this Agreement, subject to adjustment pursuant to Section 1.6(f) below. The
maximum amount of cash to be paid in consideration for the acquisition by Parent
of the Company Securities shall be $20,000,000 (less (i) the amount of any
Excess Costs, as defined in Section 5.15 below and (ii) all applicable federal
and state income and employment taxes (including but not limited to FICA, FUTA,
Medicare, and state disability insurance) imposed in connection with the
issuance by the Company of all securities as set forth in Schedule 4.2 hereof),
subject to adjustment pursuant to Section 1.6(f) below (as so adjusted, the
"Merger Cash" and together with the Merger Shares, the "Merger Consideration")
and subject to reduction as a result of any Dissenting Shares. Subject to the
terms and conditions of this Agreement, at the Effective Time, by virtue of the
Merger and without any action on the part of the holder of any shares of Company
Capital Stock, each share of Company Capital Stock outstanding immediately prior
to the Effective Time (other than shares, if any, held by persons who shall have
perfected, and not withdrawn or otherwise forfeited at or prior to the Effective
Time, dissenters' or appraisal rights in accordance with California Law
("Dissenting Shares")) shall be converted into and exchanged for the right to
receive such number of Merger Shares and such portion of the Merger Cash as
shall be determined in accordance with Exhibit B hereof (the "Exchange Ratio");
                                       ---------
it being understood that the Company Options shall be taken into account in
calculating the portion of the Merger Cash Payable per share of Company Capital
Stock, even though no Merger Cash will be paid on the Company Options.

               (b)  Cancellation of Company Capital Stock Owned by Parent,
                    ------------------------------------------------------
Merger Sub or Company. At the Effective Time, all shares of Company Capital
---------------------
Stock that are owned by

                                       3
<PAGE>

Company as treasury stock, and each share of Company Capital Stock
(if any) owned by Parent, Merger Sub or any other direct or indirect wholly
owned subsidiary of Parent or of Company immediately prior to the Effective
Time, shall be canceled and extinguished without any conversion thereof.

          (c)  Company Stock Option Plan.  At the Effective Time, Company's
               -------------------------
Stock Option Plan, (the "Company Stock Option Plan"), and all Company Options
outstanding under the Company Stock Option Plan immediately prior to the
Effective Time, shall be assumed by Parent in accordance with Section 5.10 and
thereafter constitute the right to purchase such number of shares of Parent
Common Stock determined in accordance with Section 5.10. Notwithstanding
anything to the contrary, no Merger Cash shall be payable with respect to the
Company Options so assumed.

          (d)  Unvested Company Common Stock.  If any shares of Company Common
               -----------------------------
Stock outstanding immediately prior to the Effective Time are unvested or are
subject to a repurchase option, risk of forfeiture or other condition under the
Company Stock Option Plan, any applicable restricted stock purchase agreement,
or other agreement with Company or under which Company has any rights, then
(unless such condition terminates by virtue of the Merger pursuant to the
express terms of such agreement) the shares of Parent Common Stock issued in
exchange for such shares of Company Common Stock will also be unvested and
subject to the same repurchase option, risk of forfeiture or other condition,
and the certificates representing such shares of Parent Common Stock may
accordingly bear any appropriate legends. In addition, the Merger Cash
consideration paid on those unvested shares in the Merger shall be held in
escrow by Parent (and invested in the same money market fund specified in the
Cash Escrow Agreement, pending distribution thereof) and shall be paid out
(together with any income thereon) as those shares subsequently vest in
accordance with the vesting schedule in effect for those shares immediately
prior to the Effective Time. Any cash held in escrow on unvested shares
repurchased by Parent pursuant to such repurchase options or otherwise forfeited
by the holders of those unvested shares shall revert to the Parent. The Company
shall take all action that may be necessary to ensure that, from and after the
Effective Time, Parent is entitled to exercise any such repurchase option or
other right set forth in any such restricted stock purchase agreement or other
agreement.

          (e)  Capital Stock of Merger Sub.  At the Effective Time, each share
               ---------------------------
of common stock, par value $.001 per share, of Merger Sub ("Merger Sub Common
Stock") issued and outstanding immediately prior to the Effective Time shall, by
virtue of the Merger and without any action on the part of the holder thereof,
be converted into and exchanged for one validly issued, fully paid and
nonassessable share of common stock, par value $.001 per share, of the Surviving
Corporation. Each stock certificate of Merger Sub evidencing ownership of any
such shares shall continue to evidence ownership of such shares of capital stock
of the Surviving Corporation.

          (f)  Adjustments to Merger Shares.  The number of Merger Shares shall
               ----------------------------
be appropriately adjusted to reflect the effect of any stock split, reverse
split, stock dividend (including any dividend or distribution of securities
convertible into Parent Common Stock), reorganization, recapitalization or other
like change with respect to Parent Common Stock occurring after the date hereof
and prior to the Effective Time, so as to provide Parent and the


                                       4
<PAGE>

shareholders of the Company the same economic effect as contemplated by this
Agreement prior to such stock split, reverse split, stock dividend,
reorganization, recapitalization, like change or increase.

          (g)  Fractional Shares.  No fraction of a share of Parent Common Stock
               -----------------
will be issued hereunder, but in lieu thereof each holder of shares of Company
Capital Stock who would otherwise be entitled to a fraction of a share of Parent
Common Stock (after aggregating all fractional shares of Parent Common Stock to
be received by such holder) shall receive from Parent an amount of cash (rounded
to the nearest whole cent) equal to the product of (i) such fraction, multiplied
by (ii) the average of the closing bid prices for a share of Parent Common Stock
as quoted on the Nasdaq National Market for the twenty (20) trading days
immediately preceding (but not including) the last full trading day prior to
date on which the Effective Time occurs (the "Closing Market Value").

          (h)  Dissenters' Rights.  Any Dissenting Shares shall not be
               ------------------
converted into Merger Consideration or the right to receive Merger Consideration
but shall instead be converted into the right to receive such consideration as
may be determined to be due with respect to such Dissenting Shares pursuant to
California Law. Company agrees that, except with the prior written consent of
Parent, or as required under California Law, it will not voluntarily make any
payment with respect to, or settle or offer to settle, any such purchase demand.
Each holder of Dissenting Shares ("Dissenting Shareholder") who, pursuant to the
provisions of California law, becomes entitled to payment of the fair value for
shares of Company Capital Stock shall receive payment therefor from the Company
(but only after the value therefor shall have been agreed upon or finally
determined pursuant to such provisions). If, after the Effective Time, any
Dissenting Shares shall lose their status as Dissenting Shares, Parent shall
issue and deliver, upon surrender by such shareholder of certificate or
certificates representing shares of Company Capital Stock, the amount of Merger
Consideration to which such shareholder would otherwise be entitled under this
Section 1.6 less (i) the number of shares allocable to such shareholder that
have been deposited in the Stock Escrow Fund (as defined below) in respect of
such shares of Parent Common Stock pursuant to Section 1.7 and Article VIII
hereof and (ii) the amount of cash allocable to such shareholders that has been
deposited in the Cash Escrow Fund (as defined below) pursuant to Section 1.7 and
Article VIII hereof.

          1.7  Surrender of Certificates.
               -------------------------

               (a)  Exchange Agent.  Parent's transfer agent or another
                    --------------
institution selected by Parent and reasonably acceptable to Company shall act as
exchange agent (the "Exchange Agent") in the Merger.

               (b)  Parent to Provide Common Stock and Cash.  As soon as
                    ---------------------------------------
practicable, but in no event later than ten (10) days, after the Effective Time,
Parent shall make available to the Exchange Agent for exchange in accordance
with this Article I, through such reasonable procedures as Parent may adopt, (i)
the shares of Parent Common Stock issuable, and the cash payable, pursuant to
Section 1.6(a) in exchange for shares of Company Capital Stock outstanding
immediately prior to the Effective Time, less the number of shares of Parent
Common Stock to be deposited in a stock escrow fund (the "Stock Escrow Fund")
and the portion of the Merger Cash to be deposited into a cash escrow fund (the
"Cash Escrow Fund" and, together with the

                                       5
<PAGE>

Stock Escrow Fund, the "Escrow Funds") pursuant to the requirements of Article
VIII, and (ii) cash in an amount sufficient to permit payment of cash in lieu of
fractional shares pursuant to Section 1.6(g).

               (c)  Exchange Procedures.  Promptly after the Effective Time,
                    -------------------
Parent shall cause to be mailed to each holder of record of a certificate or
certificates (the "Certificates") which immediately prior to the Effective Time
represented outstanding Company Capital Stock, whose shares were converted into
the right to receive Merger Consideration (and cash in lieu of fractional
shares) pursuant to Section 1.6, (i) a letter of transmittal (which shall
specify that delivery shall be effected, and risk of loss and title to the
Certificates shall pass, only upon receipt of the Certificates by the Exchange
Agent, and shall be in such form and have such other provisions as Parent may
reasonably specify) and (ii) instructions for use in effecting the surrender of
the Certificates in exchange for certificates representing shares of Parent
Common Stock and cash consideration to which such holder is entitled (and cash
in lieu of fractional shares). Upon surrender of a Certificate for cancellation
to the Exchange Agent or to such other agent or agents as may be appointed by
Parent, together with such letter of transmittal, duly completed and validly
executed in accordance with the instructions thereto, the holder of such
Certificate shall be entitled to receive in exchange therefor a certificate
representing the number of whole shares of Parent Common Stock and payment of
cash consideration which such holder has the right to receive pursuant to
Section 1.6, less the number of shares of Parent Common Stock and cash to be
deposited in the Escrow Funds on such holder's behalf pursuant to Article VIII
hereof, and payment in lieu of fractional shares which such holder has the right
to receive pursuant to Section 1.6, and the Certificate so surrendered shall
forthwith be canceled. Parent shall cooperate in good faith in making available
the letter of transmittal and related instructions on a timely basis so that the
holders can effect such surrender at the Closing. Until so surrendered, each
outstanding Certificate that, prior to the Effective Time, represented shares of
Company Capital Stock will be deemed from and after the Effective Time, for all
corporate purposes, other than the payment of dividends, to evidence the
ownership of the number of full shares of Parent Common Stock, and the right to
receive the cash consideration in accordance with Section 1.6, into which such
shares of Company Capital Stock shall have been so converted and the right to
receive an amount of cash in lieu of the issuance of any fractional shares in
accordance with Section 1.6. As soon as practicable after the Effective Time,
and subject to and in accordance with the provisions of Article VIII hereof,
Parent shall cause to be distributed to the Escrow Agent (as defined in Article
VIII hereof) a certificate or certificates representing fifteen percent (15%) of
the sum of the Merger Shares which shall be registered in the name of the Escrow
Agent as nominee for the holders of Certificates cancelled pursuant to this
Section 1.7, together with fifteen percent (15%) of the Merger Cash, both to be
held in the respective Escrow Funds in accordance with Article VIII. Such shares
and cash shall be beneficially owned by such holders and shall be held in escrow
and shall be available to compensate Parent for certain damages as provided in
Article VIII hereof. During the period in which the Merger Shares are retained
in the Stock Escrow Fund (i) the Company's shareholders shall be entitled to
vote such Merger Shares and receive any dividends paid thereon, and (ii) Parent
will show Merger Shares in the Stock Escrow Fund as outstanding on its balance
sheet. To the extent not used for such purposes, such shares and cash shall be
released, all as provided in Article VIII hereof.


                                       6
<PAGE>

               (d)  Distributions With Respect to Unexchanged Shares.  No
                    ------------------------------------------------
dividends or other distributions with respect to Parent Common Stock with a
record date after the Effective Time will be paid to the holder of any
unsurrendered Certificate with respect to the shares of Parent Common Stock
represented thereby until the holder of record of such Certificate shall
surrender such Certificate. Subject to applicable law, following surrender of
any such Certificate, there shall be paid to the record holder of the
certificates representing whole shares of Parent Common Stock issued in exchange
therefor, without interest, at the time of such surrender, the amount of any
such dividends or other distributions with a record date after the Effective
Time theretofore payable (but for the provisions of this Section 1.7(d)) with
respect to such shares of Parent Common Stock.

               (e)  Transfers of Ownership.  If any certificate for shares of
                    ----------------------
Parent Common Stock is to be issued in a name other than that in which the
Certificate surrendered in exchange therefor is registered, it will be a
condition of the issuance thereof that the Certificate so surrendered will be
properly endorsed and otherwise in proper form for transfer and that the person
requesting such exchange will have paid to Parent or any agent designated by it
any transfer or other taxes required by reason of the issuance of a certificate
for shares of Parent Common Stock in any name other than that of the registered
holder of the Certificate surrendered, or established to the satisfaction of
Parent or any agent designated by it that such tax has been paid or is not
payable.

               (f)  No Liability.  Notwithstanding anything to the contrary in
                    ------------
this Section 1.7, none of the Exchange Agent, the Surviving Corporation or any
party hereto shall be liable to any person for any amount properly paid to a
public official pursuant to any applicable abandoned property, escheat or
similar law.

               (g)  Dissenting Shares.  The provisions of this Section 1.7
                    -----------------
shall also apply to Dissenting Shares that lose their status as such, except
that the obligations of Parent under this Section 1.7 shall commence on the date
of loss of such status and the holder of such shares shall be entitled to
receive in exchange for such shares the number of shares of Parent Common Stock
and amount of Merger Cash to which such holder is entitled pursuant to Section
1.6 hereof.

          1.8  No Further Ownership Rights in Company Capital Stock. All shares
               ----------------------------------------------------
of Parent Common Stock issued, and cash consideration paid, upon the surrender
for exchange of shares of Company Capital Stock in accordance with the terms
hereof (including any cash paid in lieu of fractional shares) shall be deemed to
have been delivered in full satisfaction of all rights pertaining to such shares
of Company Capital Stock, and there shall be no further registration of
transfers on the records of the Surviving Corporation of shares of Company
Capital Stock which were outstanding immediately prior to the Effective Time.
If, after the Effective Time, Certificates are presented to the Surviving
Corporation for any reason, they shall be canceled and exchanged as provided in
this Article I.

          1.9  Lost, Stolen or Destroyed Certificates. In the event any
               --------------------------------------
Certificates shall have been lost, stolen or destroyed, the Exchange Agent shall
deliver in exchange for such lost, stolen or destroyed Certificates, upon the
making of an affidavit of that fact by the holder thereof, such shares of Parent
Common Stock, cash consideration and cash in lieu of fractional shares as may be
required pursuant to Section 1.6; provided, however, that Parent may, in its
                                  --------  -------

                                       7
<PAGE>

discretion and as a condition precedent to the issuance thereof, require the
owner of such lost, stolen or destroyed Certificates to deliver a bond in such
sum as it may reasonably direct as indemnity against any claim that may be made
against Parent, the Surviving Corporation, the Exchange Agent or the Escrow
Agent with respect to the Certificates alleged to have been lost, stolen or
destroyed.

          1.10  Withholding. Each of the Surviving Corporation, Parent and the
                -----------
Exchange Agent shall be entitled to deduct and withhold from the consideration
otherwise payable pursuant to this Agreement to any holder of shares of Company
Capital Stock such amounts, if any, as it is required to deduct and withhold
with respect to the making of such payment under the Code or any provision of
state, local or foreign tax law. To the extent that any amounts are so withheld
by the Surviving Corporation, Parent or the Exchange Agent, as the case may be,
such withheld amounts shall be treated for all purposes of this Agreement as
having been paid to the holder of the shares of Company Capital Stock in respect
of which such deduction and withholding was made by the Surviving Corporation,
Parent or the Exchange Agent, as the case may be.

          1.11  Exemption from Registration.
                ---------------------------

                (a)  The shares of Parent Common Stock to be issued in the
Merger will be issued in a transaction exempt from registration under the
Securities Act of 1933, as amended (the "Securities Act"), by reason of Section
3(a)(10) thereof or, to the extent Section 1.11(b) is applicable, pursuant to
Section 4(2) of the Securities Act and SEC rules and regulations promulgated
thereunder. Subject to the provisions hereof, the shares of Parent Common Stock
to be issued in the Merger will be qualified under the California Corporations
Code, pursuant to Section 25121 thereof, after a fairness hearing has been held
pursuant to the authority granted by Section 25142 of such law, and (if deemed
necessary by Parent in its good faith judgment) such fairness hearing shall also
address the assumption by Parent of all Company Options pursuant to this
Agreement. Parent and Company shall each use all requisite commercially
reasonable efforts (i) to file, as promptly as practicable following the
execution and delivery of this Agreement an application for issuance of a permit
pursuant to Section 25121 of the California Corporations Code to issue such
securities (and, if deemed necessary by Parent in its good faith judgment, to
assume such Company Options) (the "California Permit") and (ii) to obtain the
California Permit as promptly as practicable.

                (b)  In the event that the California Permit cannot be obtained
on or before September 15, 2000, or without the imposition of burdensome
conditions, then Parent and Company shall use commercially reasonable efforts to
effect the issuance of the shares of Parent Common Stock to be issued in the
Merger, in a private placement pursuant to Section 4(2) of the Securities Act
and SEC rules and regulations promulgated thereunder, on terms and conditions
that are reasonably satisfactory to Parent and Company. The parties hereto
acknowledge and agree that in the event of such a private placement: (i) as a
condition to effecting such issuance as a private placement pursuant to Section
4(2) of the Securities Act, Parent shall be entitled to obtain from each
shareholder of Company a Shareholder Representation Agreement in the form
attached hereto as Exhibit D (or such other form as shall be reasonably
                   ---------
satisfactory to Parent and Company) and that Parent will be relying upon the
representations made by each shareholder of Company in the applicable
Shareholder Representation Agreement in connection with the

                                       8
<PAGE>

issuance of Parent Common Stock to such shareholder, (ii) until registered on
Form S-3 as provided below, the shares of Parent Common Stock so issued pursuant
to Section 1.6 will not be registered under the Securities Act and will
constitute "restricted securities" within the meaning of the Securities Act, and
(iii) the certificates representing the shares of Parent Common Stock shall bear
appropriate legends to identify such privately placed shares as being restricted
under the Securities Act, to comply with applicable state securities laws and,
if applicable, to notice the restrictions on transfer of such shares.

                (c)  In the event of a private placement as described in
Section 1.11(b) above, Parent shall use commercially reasonable efforts to
prepare and file with the SEC, as soon as practicable (and in any event within
30 days) after the Effective Time, a registration statement on Form S-3 covering
the resale of such shares of Parent Common Stock issued prior thereto in
connection with the Merger and Parent shall use commercially reasonable efforts
to cause such registration statement to become effective as promptly as
practicable after filing and to keep such registration statement effective until
twelve (12) months after the Effective Time or such earlier date on which the
shares covered thereby are sold or transferred by the original holders thereof.
Parent's obligation in the preceding sentence to file the registration statement
within thirty (30) days is subject to the condition that the holders of Company
Capital Stock provide Parent promptly, but in no event more than fifteen (15)
days after the Closing, all information relating to them for inclusion in the
registration statement. While the foregoing registration statement is effective,
Parent shall use commercially reasonable efforts to ensure that the registration
statement, as amended or supplemented, does not contain any untrue statement of
a material fact or omit to state a material fact required to make the statements
therein, in light of the circumstances in which they were made, not misleading.
Notwithstanding anything herein to the contrary, the holders of shares covered
by any such registration statement shall only resell securities pursuant to such
registration statement subject to (i) Blackout Period Restrictions (as defined
below) and (ii) in the case of holders who are officers, employees or
consultants of Parent, Company or any of their affiliates, any trading window
restrictions applicable to similarly situated Parent officers, employees or
consultants. "Blackout Period Restrictions" shall mean the restrictions on sale
of registered shares of Parent Common Stock pursuant to the registration
statement permitted to be imposed by Parent as follows: in the event that, at
any time while the registration statement remains effective, Parent determines
in its reasonable judgment and in good faith that the sale of securities
pursuant to such registration statement would require disclosure of material
information that Parent has a bona fide business purpose for preserving as
confidential, upon giving written notice to the selling securityholders of such
good faith determination, Parent shall be entitled to suspend sales of the
registered securities pursuant to the registration statement for a period
beginning on the date of receipt of such notice and expiring on the earlier of
(i) the date upon which such material information is disclosed to the public or
ceases to be material or (ii) ninety (90) days after the receipt of such notice
from Parent; provided, however, that Parent shall not be permitted to impose
             --------  -------
such restrictions provided herein on more than two (2) occasions.

          1.12  Taking of Necessary Action; Further Action. If, at any time
                ------------------------------------------
after the Effective Time, any further action is necessary or desirable to carry
out the purposes of this Agreement and to vest the Surviving Corporation with
full right, title and possession to all assets, property, rights, privileges,
powers and franchises of Company, the officers and directors of

                                       9
<PAGE>

Company immediately prior to the Effective Time are fully authorized to take,
and will take, all such lawful and necessary action, so long as such action is
not inconsistent with this Agreement.

                                  ARTICLE II

                   REPRESENTATIONS AND WARRANTIES OF COMPANY
                   -----------------------------------------

          Except as disclosed in that section of the document of even date
herewith delivered by Company to Parent prior to the execution and delivery of
this Agreement (the "Company Disclosure Schedule") corresponding to the Section
of this Agreement to which any of the representations and warranties
specifically relate or as disclosed in another section of the Company Disclosure
Schedule if it is reasonably apparent on the face of the disclosure that it is
applicable to another Section of this Agreement, Company hereby represents and
warrants to each of Parent and Merger Sub as follows:

          2.1  Organization, Standing and Power. Company is a corporation duly
               --------------------------------
organized, validly existing and in good standing under the laws of California.
Company has the corporate power to own its properties and to carry on its
business as now being conducted and as currently proposed to be conducted and is
duly qualified to do business and is in good standing in each jurisdiction in
which the failure to be so qualified and in good standing would have a Material
Adverse Effect (as defined below) on Company. Company has made available to
Parent a true and complete copy of the Articles of Incorporation or other
charter or organizational documents, as amended, of Company. Company is not in
violation of any of the provisions of its Articles of Incorporation or Bylaws or
other charter or organizational documents, each as amended. Company does not,
directly or indirectly, own any equity or similar interest in, or any interest
convertible into or exchangeable or exercisable for, any equity or similar
interest in, any corporation, partnership, joint venture or other business
association or entity.

          2.2  Capital Structure. The authorized capital stock of Company
               -----------------
consists solely of 309,566,242 shares of Company Common Stock, no par value, of
which 20,492,945 shares are issued and outstanding, and 4,593,023 shares of
Preferred Stock, no par value, all of which shares have been designated Series A
Preferred Stock, and all of which are issued and outstanding. There are no other
outstanding shares of capital stock or voting securities and no outstanding
commitments to issue any shares of capital stock or voting securities, other
than pursuant to the exercise of Company Options outstanding under the Company
Stock Option Plan. Schedule 2.2 sets forth a true and complete list (including
                   ------------
numbers of shares and/or rights) of holders of Company's capital stock and
voting securities, and any persons with rights to acquire Company's capital
stock and voting securities, which list will be promptly updated prior to
Closing to reflect any changes thereto (which changes are in any event subject
to the restrictions imposed under Section 4.2 below). All outstanding shares of
Company Capital Stock are duly authorized, validly issued, fully paid and non-
assessable and are free and clear of any liens or encumbrances other than any
liens or encumbrances created by or imposed upon the holders thereof, and are
not subject to preemptive rights or rights of first refusal created by statute,
the Articles of Incorporation or Bylaws, each as amended, of Company or any
agreement to which Company is a party or by which it is bound. Company has
reserved 6,500,000 shares of Company Common Stock for issuance pursuant to the
Company Stock Option Plan, of which

                                      10
<PAGE>

750,678 shares have been issued pursuant to option exercises and 2,153 shares
are subject to outstanding, unexercised options (none of which such shares are
vested). Except for (i) the rights created pursuant to this Agreement, (ii) the
outstanding options under the Company Stock Option Plan, and (iii) Company's
right to repurchase any unvested shares under the Company Stock Option Plan,
there are no other options, warrants, calls, rights, commitments or agreements
of any character to which Company is a party or by which it is bound obligating
Company to issue, deliver, sell, repurchase or redeem, or cause to be issued,
delivered, sold, repurchased or redeemed, any shares of capital stock or voting
securities of Company or obligating Company to grant, extend, accelerate the
vesting of, change the price of, or otherwise amend or enter into any such
option, warrant, call, right, commitment or agreement. Except for this
Agreement, there are no contracts, commitments or agreements relating to voting,
purchase or sale of Company's capital stock or voting securities (i) between or
among Company and any of its securityholders or (ii) to Company's knowledge,
between or among any of Company's securityholders. None of the options
previously granted by Company permit any accelerated vesting or exercisability
of those options or the shares of Company Common Stock subject to those options
by reason of the Merger or any other transactions contemplated by this Agreement
(except as otherwise set forth on Schedule 6.3 hereto), and the terms of the
                                  ------------
Company Stock Option Plan and the outstanding option agreements thereunder each
permit the Parent's assumption of those options as options to purchase Parent
Common Stock as provided in Section 5.10 of this Agreement (including the
substitution of additional shares of Parent Common Stock for the Merger Cash),
without the consent or approval of the holders of those options, Company's
shareholders, or otherwise, and without any accelerated vesting of the options
or the underlying option shares. True and complete copies of all agreements and
instruments relating to or issued under the Company Stock Option Plan have been
provided to Parent and such agreements and instruments have not been amended,
modified or supplemented, and there are no agreements to amend, modify or
supplement such agreements or instruments in any case from the form provided to
Parent. All outstanding shares of Company Capital Stock and all Company Options
and warrants to acquire Company Capital Stock from Company were issued in
compliance with all applicable federal and state securities laws. Schedule 2.2
                                                                  ------------
sets forth all notes, bonds, debentures or other evidences of indebtedness of
Company, including the name of the holder, the date of issuance, and the
principal amount and interest rate of each such debt, as well as the aggregate
amount owed to the holder of each such instrument as of May 31, 2000 (including
accrued and unpaid interest, and any premiums).

          2.3  Authority. Company has all requisite corporate power and
               ---------
authority to enter into this Agreement and the other agreements attached as
exhibits hereto (the "Ancillary Agreements") to which Company is a party, to
perform its obligations hereunder and thereunder, and to consummate the
transactions contemplated hereby and thereby. The execution and delivery of this
Agreement and the Ancillary Agreements to which Company is a party and the
consummation of the transactions contemplated hereby and thereby have been duly
authorized by all necessary corporate action on the part of Company, subject
only to the approval of the Merger by Company's shareholders as contemplated by
Section 6.1(a). Each of this Agreement and the Ancillary Agreements to which
Company is a party has been duly executed and delivered by Company and
constitutes the valid and binding obligation of Company enforceable against
Company in accordance with its terms, except as enforcement may be limited by
(i) the effect of bankruptcy, insolvency, reorganization, receivership,
conservatorship, arrangement, moratorium or other similar laws affecting the
rights of creditors generally, or (ii) the availability


                                      11
<PAGE>

of specific performance, injunctive relief or other equitable remedies and
general principles of equity, regardless of whether considered in a proceeding
in equity or at law. The execution and delivery of this Agreement or any
Ancillary Agreement by Company does not, and the performance of Company's
obligations hereunder or thereunder and the consummation of the transactions
contemplated hereby or thereby will not, conflict with, or result in any
violation of, or default under (with or without notice or lapse of time, or
both), or give rise to a right of termination, cancellation or acceleration of
any obligation or loss of any benefit, or result in any other consequence, under
(i) any provision of the Articles of Incorporation or Bylaws or other charter or
organizational documents, each as amended, of Company or (ii) any mortgage,
indenture, lease, contract or other agreement or instrument, permit, concession,
franchise, license, judgment, order, decree, statute, law, ordinance, rule or
regulation applicable to Company or any of its respective properties or assets,
except in the case of clause (ii) for any conflicts, violations, defaults or
other occurrences that would not (A) individually or in the aggregate have a
Material Adverse Effect on Company or (B) prevent or materially impair or delay
the consummation of the Merger or any of the other transactions contemplated by
this Agreement or any Ancillary Agreement. No consent, approval, order or
authorization of, or registration, declaration or filing with, any court,
administrative agency or commission, self-regulatory organization or other
governmental authority or instrumentality ("Governmental Entity") is required by
or with respect to Company in connection with the execution and delivery of this
Agreement, the performance of Company's obligations hereunder or thereunder or
the consummation of the transactions contemplated hereby or thereby, except for
(i) the filing of the Agreement of Merger, as provided in Section 1.2, (ii) such
consents, approvals, orders, authorizations, registrations, declarations and
filings as may be required under applicable federal or state securities laws or
the securities laws of any foreign country, and (iii) such filings as may be
required under the Hart-Scott-Rodino Antitrust Improvements Act of 1976, as
amended (the "HSR Act"), and (iv) such other consents, authorizations, filings,
approvals and registrations which, if not obtained or made, would not have a
Material Adverse Effect on Company and would not prevent or materially alter or
delay the Merger or any of the other transactions contemplated by this Agreement
or any Ancillary Agreement.

          2.4  Financial Statements. Company has delivered to Parent the
               --------------------
audited financial statements (including, without limitation, balance sheets,
statements of operations and statements of cash flows) of Company for the fiscal
years ended December 31, 1997, 1998 and 1999, and the unaudited financial
statements (including, without limitation, balance sheet, statement of
operations and statement of cash flows) of Company as at, and for the five-month
period ended May 31, 2000 (collectively, the "Company Financial Statements").
The Company Financial Statements have been prepared in accordance with generally
accepted accounting principles ("GAAP") (except that the financial statements
which are not audited do not have notes thereto) applied on a consistent basis
throughout the periods indicated and with each other. The Company Financial
Statements fairly present the financial condition and operating results of
Company as of the dates, and for the periods, indicated therein, subject to
normal and recurring year-end audit adjustments. Company maintains and will
continue to maintain until the Closing an adequate system of internal financial
and accounting controls for Company. There has been no change in Company's
accounting policies since January 1, 1997 except as described in the notes to
the Company Financial Statements.

                                      12
<PAGE>

          2.5  Absence of Certain Changes. Since May 31, 2000 (the "Company
               --------------------------
Balance Sheet Date"), Company has conducted its business in the ordinary course
consistent with past practice and there has not occurred: (i) any Material
Adverse Effect on Company or, to the knowledge of Company, any change, event or
condition (whether or not covered by insurance) that has resulted in, or could
reasonably be expected to result in, a Material Adverse Effect on Company; (ii)
any acquisition, sale or transfer of any material asset of Company which shall
not include sales of inventory in the ordinary course of business; (iii) any
change in accounting methods or practices (including any change in depreciation
or amortization policies or rates) by Company; (iv) any declaration, setting
aside, or payment of a dividend or other distribution with respect to the shares
of Company, or any direct or indirect redemption, purchase or other acquisition
by Company of any of its shares of capital stock or other securities; (v) other
than in the ordinary course of business, any Material Contract entered into by
Company, or any material amendment or termination of, or default under, any
Material Contract to which Company is a party or by which it is bound; (vi) any
amendment or change to the Articles of Incorporation or Bylaws or other charter
or organizational documents of Company; (vii) other than in the ordinary course
of business, any increase in or modification of the compensation or benefits
payable or to become payable by Company to any of its directors or employees,
(viii) any acts or omissions of the types contemplated by Section 4.2, except to
the extent otherwise contemplated in this Section 2.5 or permitted under Section
4.2, or (ix) any negotiation or agreement by Company to do any of the things
described in the preceding clauses (i) through (viii) (other than negotiations
with Parent and its representatives regarding the transactions contemplated by
this Agreement).

          2.6  Absence of Undisclosed Liabilities. Company has no material
               ----------------------------------
obligations or liabilities of any nature (matured or unmatured, fixed or
contingent) other than (i) those set forth or adequately provided for in the
consolidated balance sheet included in the Company Financial Statements as of
the Company Balance Sheet Date (the "Company Balance Sheet"), (ii) those
incurred in the ordinary course of business and not required to be set forth in
the Company Balance Sheet under GAAP, (iii) those incurred in the ordinary
course of business consistent with past practice since the Company Balance Sheet
Date which have not had and could not reasonably be expected to have a Material
Adverse Effect on Company, and (iv) those incurred in connection with the
execution and performance of this Agreement.

          2.7  Litigation. There is no private or governmental action, suit,
               ----------
proceeding, claim, arbitration or investigation pending or, to the knowledge of
Company, threatened by or before any agency, court or tribunal, foreign or
domestic, against Company or any of its respective properties or officers or
directors (in their capacities as such) which have had or could reasonably be
expected to have a Material Adverse Effect on Company. There is no judgment,
decree or order binding upon or against Company, or, to the knowledge of
Company, any of its respective directors or officers (in their capacities as
such), that could prevent, enjoin, or materially alter or delay the Merger or
any of the other transactions contemplated by this Agreement, or that could
reasonably be expected to have a Material Adverse Effect on Company. Schedule
                                                                     --------
2.7 contains a true and complete list of all actions, suits, proceedings,
---
claims, arbitrations or other litigation that Company has pending or threatened
against other parties.

          2.8  Restrictions on Business Activities. There is no agreement,
               -----------------------------------
judgment, injunction, order or decree binding upon Company which has or could
reasonably be expected to

                                       13
<PAGE>

have the effect of prohibiting or impairing any current business practice of
Company, any acquisition of property by Company or the conduct of business by
Company as currently conducted or as currently proposed to be conducted by
Company.

          2.9  Governmental Authorization. Company has obtained each federal,
               --------------------------
state, county, local or foreign governmental consent, license, permit, grant, or
other authorization of a Governmental Entity (i) pursuant to which Company
currently operates or holds any interest in any of its properties or (ii) that
is required for the operation of the business of Company or the holding of any
such interest ((i) and (ii) herein collectively called "Company
Authorizations"), and all of such Company Authorizations are in full force and
effect, except where the failure to obtain or have any such Company
Authorizations could not reasonably be expected to have a Material Adverse
Effect on Company.

          2.10  Title to Property. Company has good and marketable title to all
                -----------------
of its respective properties, interests in properties and assets, real and
personal, reflected in the Company Balance Sheet or acquired after the Company
Balance Sheet Date (except properties, interests in properties and assets sold
or otherwise disposed of since the Company Balance Sheet Date in the ordinary
course of business), or with respect to leased properties and assets, valid
leasehold interests in, free and clear of all mortgages, liens, pledges, charges
or encumbrances of any kind or character, except (i) the lien of current taxes
not yet due and payable, (ii) such imperfections of title, liens and easements
as do not and will not materially detract from or interfere with the use of the
properties subject thereto or affected thereby, or otherwise materially impair
business operations involving such properties and (iii) liens securing debt
which is reflected on the Company Balance Sheet. To the knowledge of Company,
the plants, property and equipment of Company that are used in the operations of
their respective businesses are in operable condition and repair, subject to
normal wear and tear. All properties used in the operations of Company are
reflected in the Company Balance Sheet to the extent GAAP requires the same to
be reflected. Schedule 2.10 identifies each parcel of real property owned or
              -------------
leased by Company.

          2.11  Intellectual Property.
                ---------------------

                (a)  Company owns, or is licensed or otherwise possesses legally
enforceable rights to use all patents, trademarks, trade names, service marks,
copyrights, domain names and any applications therefor, maskworks, net lists,
schematics, technology, know-how, trade secrets, inventory, ideas, algorithms,
processes, computer software programs or applications (in source code and/or
object code form), and tangible or intangible proprietary information or
material ("Intellectual Property") that are used or proposed to be used in the
business of Company as currently conducted or as proposed to be conducted by
Company. Company has not (i) licensed any of its Intellectual Property in source
code form to any party or (ii) entered into any exclusive agreements relating to
its Intellectual Property with any party.

                (b)  Schedule 2.11 lists (i) all patents and patent
                     -------------
applications and all registered and unregistered trademarks, trade names and
service marks, registered and unregistered copyrights, domain names and
maskworks, included in the Intellectual Property, including the jurisdictions in
which each such Intellectual Property right has been issued or registered or in
which any application for such issuance and registration has been filed, (ii)
all

                                       14
<PAGE>

licenses, sublicenses and other agreements as to which Company is a party and
pursuant to which any person is authorized to use any Intellectual Property, and
(iii) all licenses, sublicenses and other agreements as to which Company is a
party and pursuant to which Company is authorized to use any third party
patents, trademarks or copyrights, including software ("Third Party Intellectual
Property Rights") which are incorporated in, are, or form a part of any product
of Company other than shrink-wrap, off-the-shelf software commercially available
to the public generally.

                (c)  To the knowledge of Company, there is no unauthorized use,
disclosure, infringement or misappropriation of any Intellectual Property rights
of Company, or any Intellectual Property right of any third party to the extent
licensed by or through Company, by any third party, including any employee or
former employee of Company. Company has not entered into any agreement to
indemnify any other person against any charge of infringement of any
Intellectual Property, other than indemnification provisions contained in
purchase orders or license agreements arising in the ordinary course of
business.

                (d)  Company is not, nor will it be as a result of the execution
and delivery of this Agreement or the Ancillary Agreements or the performance of
any of their obligations under this Agreement or the Ancillary Agreements, in
breach of any license, sublicense or other agreement relating to any
Intellectual Property or Third Party Intellectual Property Rights.

                (e)  All patents, registered trademarks, service marks and
copyrights held by Company are valid and subsisting. Company (i) has not been
sued in any suit, action or proceeding which involves a claim of infringement of
any patents, trademarks, service marks, copyrights or violation of any trade
secret or other proprietary right of any third party, or (ii) has not brought
any action, suit or proceeding for infringement of Intellectual Property or
breach of any license or agreement involving Intellectual Property against any
third party. Company has not infringed on any patent, trademark, service mark,
copyright, trade secret or other proprietary right of any third party.

                (f)  Company has secured valid written assignments from all
consultants and employees who contributed to the creation or development of
Intellectual Property.

                (g)  Company has taken commercially reasonable steps consistent
with prevailing industry practice to protect and preserve the confidentiality of
all Intellectual Property not otherwise protected by patents, patent
applications or copyright ("Confidential Information"). All use, disclosure or
appropriation of Confidential Information owned by Company by or to a third
party has been pursuant to the terms of an applicable written agreement between
Company and such third party. All use, disclosure or appropriation of
Confidential Information not owned by Company has been pursuant to the terms of
an applicable written agreement between Company and the owner of such
Confidential Information, or is otherwise lawful.

          2.12  Environmental Matters.
                ---------------------

                (a)  The following terms shall be defined as follows:

                     (i)   "Environmental Laws" shall mean any federal, state or
local laws, ordinances, codes, regulations, rules and orders that are intended
to assure the

                                       15
<PAGE>

protection of the environment, or that classify, regulate, call
for the remediation of, require reporting with respect to, or list or define
air, water, groundwater, solid waste, hazardous or toxic substances, materials,
wastes, pollutants or contaminants.

                     (ii)  "Hazardous Materials" shall mean any toxic or
hazardous substance, material or waste, or infectious or radioactive substance
or material, including without limitation, those substances, materials and
wastes defined as "hazardous materials", or regulated, under applicable
Environmental and Safety Laws.

                     (iii) "Property" shall mean all real property leased or
owned by Company either currently or in the past.

                     (iv)  "Facilities" shall mean all buildings and
improvements on the Property of Company.

                (b)  Company represents and warrants as follows: (i) to the
knowledge of Company, no methylene chloride or asbestos is contained in or has
been used at or released from the Facilities; (ii) to the knowledge of Company,
all Hazardous Materials and wastes have been disposed of in accordance with all
Environmental and Safety Laws; (iii) Company has not received any notice (verbal
or written) of any noncompliance of the Facilities or its past or present
operations with Environmental and Safety Laws; (iv) no notices, administrative
actions or suits are pending or, to the knowledge of Company, threatened against
Company relating to a violation of any Environmental and Safety Laws; (v) to the
knowledge of Company, Company has not been named as a potentially responsible
party under the federal Comprehensive Environmental Response, Compensation and
Liability Act (CERCLA), or state analog statute, arising out of events occurring
at or prior to the Effective Time; (vi) to the knowledge of Company, there have
not been in the past, and are not now, any Hazardous Materials on, under or
migrating to or from the Facilities or Property; (vii) to the knowledge of
Company, there have not been in the past, and are not now, any underground tanks
or underground improvements at, on or under the Property including without
limitation, treatment or storage tanks, sumps, or water, gas or oil wells, the
presence of which could reasonably be expected to result in a Material Adverse
Effect on Company; (viii) to the knowledge of Company, there are no
polychlorinated biphenyls (PCBs) deposited, stored, disposed of or located on
the Property or Facilities or any equipment on the Property containing PCBs at
levels in excess of 50 parts per million; (ix) to the knowledge of Company,
there is no formaldehyde on the Property or in the Facilities, nor any
insulating material containing urea formaldehyde in the Facilities, the presence
of which could reasonably be expected to result in a Material Adverse Effect on
Company; (x) the Facilities and Company's uses and activities therein are in
compliance with all Environmental and Safety Laws; and (xi) Company has all the
permits and licenses required to be issued under Federal, State or local laws
regarding Environmental and Safety Laws and are in full compliance with the
terms and conditions of those permits, except where the failure to comply has
not had and will not have a Material Adverse Effect on Company.

          2.13  Taxes. Company has timely filed all material Tax Returns
                -----
required to be filed by them and have paid all Taxes shown thereon to be due.
The Company Financial Statements, as of May 31, 2000, reflect any unpaid Taxes
of Company in periods through such date, whether or not shown as being due on
any Tax Returns. Company has not accrued any

                                       16
<PAGE>

material tax liabilities for periods after May 31, 2000. There is (i) no claim
for Taxes that is a lien against the property of Company other than liens for
Taxes not yet due and payable, (ii) no audit of any material Tax Return of
Company being conducted or threatened by a Tax authority, (iii) no extension of
the statute of limitations on the assessment of any Taxes granted by Company and
currently in effect, and (iv) no agreement, contract or arrangement to which
Company is a party that may result in the payment of any amount that would not
be deductible by reason of Sections 404 of the Code. Company has not been and
will not be required to include any material adjustment in Taxable income for
any Taxable period (or portion thereof) pursuant to Section 481 or 263A of the
Code or any comparable provision under state or foreign income Tax laws as a
result of transactions, events or accounting methods employed prior to the
Merger. Company has not filed nor will it file any consent to have the
provisions of paragraph 341(f)(2) of the Code (or comparable provisions of any
state Tax laws) apply to Company. Company is not now nor has it ever been a
party to any Tax sharing or Tax allocation agreement. Company has not filed any
disclosures under Section 6662 or comparable provisions of state, local or
foreign law to prevent the imposition of penalties with respect to any Tax
reporting position taken on any Tax Return. Company has not ever been a member
of a consolidated, combined or unitary group of which Company was not the
ultimate parent corporation. For purposes of this Agreement, the following terms
have the following meanings: "Tax" (and, with correlative meaning, "Taxes" and
"Taxable") means any net income, alternative or add-on minimum tax, gross
income, gross receipts, sales, use, ad valorem, transfer, franchise, profits,
license, withholding, payroll, employment, excise, severance, stamp, occupation,
premium, property, environmental or windfall profit tax, custom, duty or other
tax, governmental fee or other like assessment or charge of any kind whatsoever,
together with any interest or any penalty, addition to tax or additional amount
imposed by any Governmental Entity (a "Tax authority") responsible for the
imposition of any such tax (domestic or foreign). Company does not have any
liability for the payment of any Taxes as a result of being a member of an
affiliated, consolidated, combined or unitary group for any Taxable period or
any liability for the payment of any Taxes as a result of any express or implied
obligation to indemnify any other person. As used herein, "Tax Return" shall
mean any return, statement, report or form (including, without limitation,
estimated Tax Returns and reports, withholding Tax Returns and reports and
information reports and returns) required to be filed with respect to Taxes.
Company has not been a "United States real property holding corporation" within
the meaning of Section 897 of the Code during the applicable period specified in
Section 897(c)(1)(A)(ii) of the Code.

          2.14  Employee Benefit Plans.
                ----------------------

                (a)  Schedule 2.14 contains a true and complete list, with
                     -------------
respect to Company and any trade or business (whether or not incorporated) which
is treated as a single employer with Company (an "ERISA Affiliate") within the
meaning of Section 414(b), (c), (m) or (o) of the Code, of (i) all material
employee benefit plans (as defined in Section 3(3) of the Employee Retirement
Income Security Act of 1974, as amended ("ERISA")), (ii) each loan to a non-
officer employee in excess of five thousand dollars ($5,000), and loans to
officers and directors, (iii) any stock option, stock purchase, phantom stock,
stock appreciation right, supplemental retirement, severance, sabbatical,
medical, dental, vision care, disability, employee relocation, cafeteria benefit
(Code section 125) or dependent care (Code Section 129), life insurance or
accident insurance plans, programs or arrangements, (iv) all bonus, pension,
profit sharing, savings, deferred compensation or incentive plans, programs or
arrangements, (v) other

                                       17
<PAGE>

fringe or employee benefit plans, programs or arrangements that apply to senior
management of Company and that do not generally apply to all employees, and (vi)
any current or former employment or executive compensation or severance
agreements, written or otherwise, as to which unsatisfied obligations of Company
of greater than five thousand dollars ($5,000) remain for the benefit of, or
relating to, any present or former employee, consultant or director of Company
(together, the "Company Employee Plans").

                (b)  Company has made available upon Parent's request, a copy of
each of the Company Employee Plans and related plan documents (including trust
documents, insurance policies or contracts, employee booklets, summary plan
descriptions and other authorizing documents, and any material written employee
communications relating thereto that have been distributed by Company to its
employees) and has, with respect to each Company Employee Plan which is subject
to ERISA reporting requirements, made available upon Parent's request copies of
the Form 5500 reports filed for the last three plan years. Any Company Employee
Plan intended to be qualified under Section 401(a) of the Code has either
obtained from the Internal Revenue Service a favorable determination letter as
to its qualified status under the Code, including all amendments to the Code
effected by the Tax Reform Act of 1986, or has applied to the Internal Revenue
Service for such a determination letter prior to the expiration of the requisite
period under applicable Treasury Regulations or Internal Revenue Service
pronouncements in which to apply for such determination letter and to make any
amendments necessary to obtain a favorable determination or has been established
under a standardized prototype plan for which an Internal Revenue Service
opinion letter has been obtained by the plan sponsor and is valid as to the
adopting employer. Company has made available upon Parent's request the most
recent Internal Revenue Service determination or opinion letter issued with
respect to each such Company Employee Plan, and nothing has occurred since the
issuance of each such letter which could reasonably be expected to cause the
loss of the tax-qualified status of any Company Employee Plan subject to Code
Section 401(a). Company has also made available upon Parent's request all
registration statements and prospectuses prepared in connection with each
Company Employee Plan.

                (c) (i) None of the Company Employee Plans promises or provides
retiree medical or other retiree welfare benefits to any person; (ii) to the
knowledge of Company, there has been no "prohibited transaction," as such term
is defined in Section 406 of ERISA and Section 4975 of the Code, with respect to
any Company Employee Plan, which could reasonably be expected to have, in the
aggregate, a Material Adverse Effect on Company and for which there is no
applicable exemption; (iii) each Company Employee Plan has been administered in
material accordance with its terms and in material compliance with the
requirements prescribed by any and all statutes, rules and regulations
(including ERISA and the Code), except as would not have, in the aggregate, a
Material Adverse Effect on Company, and Company and each ERISA Affiliate have
performed all obligations required to be performed by them under, are not in any
material respect in default under or violation of, and have no knowledge of any
material default or violation by any other party to, any of the Company Employee
Plans; (iv) neither Company nor any of its ERISA Affiliates is subject to any
liability or penalty under Sections 4976 through 4980 of the Code or Title I of
ERISA with respect to any of the Company Employee Plans; (v) all material
contributions required to be made by Company or ERISA Affiliate to any Company
Employee Plan have been made on or before their due dates and a reasonable
amount has been accrued for contributions to each Company Employee Plan for the

                                       18
<PAGE>

current plan years; (vi) with respect to each Company Employee Plan, no
"reportable event" within the meaning of Section 4043 of ERISA (excluding any
such event for which the notice requirement has been waived) nor any event
described in Section 4062, 4063 or 4041 or ERISA has occurred; (vii) no Company
Employee Plan is covered by, and neither Company nor any ERISA Affiliate has
incurred or expects to incur any liability under Title IV of ERISA or Section
412 of the Code; and (viii) each Company Employee Plan can be amended,
terminated or otherwise discontinued after the Effective Time in accordance with
its terms. With respect to each Company Employee Plan subject to ERISA as either
an employee pension plan within the meaning of Section 3(2) of ERISA or an
employee welfare benefit plan within the meaning of Section 3(1) of ERISA,
Company has prepared in good faith and timely filed all requisite governmental
reports (which were true and correct as of the date filed) and has properly and
timely filed and distributed or posted all notices and reports to employees
required to be filed, distributed or posted with respect to each such Company
Employee Plan. No suit, administrative proceeding, action or other litigation
has been brought or, to the knowledge of Company, is threatened, against or with
respect to any such Company Employee Plan, including any audit or inquiry by the
Internal Revenue Service or United States Department of Labor. No payment or
benefit which will or may be made or provided by Company to any Employee will be
characterized as an "excess parachute payment" within the meaning of Section
280G(b)(1) of the Code.

                (d)  With respect to each Company Employee Plan, Company has
materially complied with (i) the applicable health care continuation and notice
provisions of the Consolidated Omnibus Budget Reconciliation Act of 1985
("COBRA") and the regulations (including proposed regulations) thereunder, (ii)
the applicable requirements of the Family and Medical Leave Act of 1993 and the
regulations thereunder, and (iii) the applicable requirements of the Health
Insurance Portability and Accountability Act of 1996 and the regulations
(including proposed regulations) thereunder, except to the extent that any such
failure to comply would not, in the aggregate, have a Material Adverse Effect on
Company.

                (e)  The consummation of the transactions contemplated by this
Agreement or any Ancillary Agreement will not (i) entitle any current or former
employee or other service provider of Company or any other ERISA Affiliate to
severance benefits or any other payment, except as expressly provided in this
Agreement or the Ancillary Agreements, or (ii) accelerate the time of payment or
vesting, or increase the amount, of compensation due any such employee or
service provider.

                (f)  There has been no amendment to, written interpretation or
announcement (whether or not written) by Company or any other ERISA Affiliate
relating to, or change in participation or coverage under, any Company Employee
Plan which would materially increase the expense of maintaining such Plan above
the level of expense incurred with respect to that Plan for the most recent
fiscal year included in Company's financial statements.

                (g)  Company does not currently maintain, sponsor, participate
in or contribute to, nor has it ever maintained, established, sponsored,
participated in, or contributed to, any pension plan (within the meaning of
Section 3(2) of ERISA) which is subject to Part 3 of Subtitle B of Title I of
ERISA, Title IV of ERISA or Section 412 of the Code.

                                       19
<PAGE>

                (h)  Neither Company nor any other ERISA Affiliate is a party
to, or has made any contribution to or otherwise incurred any obligation under,
any "multiemployer plan" as defined in Section 3(37) of ERISA.

          2.15  Certain Agreements Affected by the Merger. Subject to Section
                -----------------------------------------
1.6, neither the execution and delivery of this Agreement or any Ancillary
Agreements nor the performance of any of Company's obligations hereunder or
thereunder or the consummation of the transaction contemplated hereby or thereby
will (i) result in any payment (including, without limitation, severance,
unemployment compensation, golden parachute, bonus or otherwise) becoming due to
any director or employee of Company, (ii) materially increase any benefits
otherwise payable by Company or (iii) result in the acceleration of the time of
payment or vesting of any such benefits.

          2.16  Employee Matters. Company is in compliance with all currently
                ----------------
applicable laws and regulations respecting employment, discrimination in
employment, terms and conditions of employment, wages, hours and occupational
safety and health and employment practices, except where the failure to comply
has not had and will not have a Material Adverse Effect, and is not engaged in
any unfair labor practice. Company has withheld all amounts required by law or
by agreement to be withheld from the wages, salaries, and other payments to
employees (including with respect to stock grants or issuances to employees);
and is not liable for any arrears of wages or any taxes or any penalty for
failure to comply with any of the foregoing. Company is not liable for any
payment to any trust or other fund or to any governmental or administrative
authority, with respect to unemployment compensation benefits, social security
or other benefits or obligations for employees (other than routine payments to
be made in the normal course of business and consistent with past practice).
There are no pending claims against Company under any workers compensation plan
or policy or for long term disability. There are no controversies pending or, to
the knowledge of Company, threatened, between Company, on one hand, and any of
their employees, on the other hand, which controversies have resulted in or
could reasonably be expected to result in an action, suit, proceeding, claim,
arbitration or investigation before any agency, court or tribunal, foreign or
domestic, except as has not had and will not have a Material Adverse Effect on
Company. Company is not a party to any collective bargaining agreement or other
labor union contract nor does Company know of any activities or proceedings of
any labor union to organize any such employees. To Company's knowledge, no
employees of Company are in violation of any term of any employment contract,
patent disclosure agreement, noncompetition agreement, or any restrictive
covenant to a former employer relating to the right of any such employee to be
employed by Company because of the nature of the business conduced or presently
proposed to be conducted by Company or to the use of trade secrets or
proprietary information of others. Company is not a party to or bound by any
employment contract with any of its officers or other employees. No key employee
of Company, other than any employee whose duties are primarily secretarial or
clerical, has given notice to Company, nor is Company otherwise aware, that any
such employee intends to terminate his or her employment with Company.

          2.17  Interested Party Transactions. Company is not indebted to any
                -----------------------------
director, officer, employee or agent of Company (except for amounts due as
normal salaries and bonuses and in reimbursement of ordinary expenses), and no
such person is indebted to Company.

                                       20
<PAGE>

          2.18  Insurance. Company has policies of insurance and bonds of the
                ---------
type and in amounts customarily carried by persons conducting business or owning
assets similar to those of Company. There is no material claim pending under any
of such policies or bonds as to which coverage has been questioned, denied or
disputed by the underwriters of such policies or bonds. All premiums due and
payable under all such policies and bonds have been paid and Company is
otherwise in compliance with the terms of such policies and bonds. Company has
no knowledge of any threatened termination of, or material premium increase with
respect to, any of such policies.

          2.19  Compliance With Laws. Company has complied, and is in
                --------------------
compliance, with all applicable federal, state, local, and foreign laws,
statutes, rules and regulations, except where the failure to comply has not had
and will not have a Material Adverse Effect on Company. Company has, and is in
compliance with, all Company Authorizations necessary to conduct its business or
to own and operate its assets, except where the failure to comply has not had
and will not have a Material Adverse Effect on Company.

          2.20  Minute Books. The minute books of Company made available to
                ------------
Parent contain a fair summary of all meetings or actions by written consent of
directors and shareholders since the time of incorporation of Company, and
reflect all actions referred to in such minutes accurately in all material
respects.

          2.21  Customers and Suppliers. No customer which individually
                -----------------------
accounted for more than five percent (5%) of Company's consolidated gross
revenues during the 12-month period preceding the date hereof, and no material
supplier of Company, has canceled or otherwise terminated, or made any written
threat to Company to cancel or otherwise terminate its relationship with
Company, or has decreased materially its services or supplies to Company in the
case of any such supplier, or its usage of the services or products of Company
in the case of such customer, and to Company's knowledge, no such supplier or
customer intends to cancel or otherwise terminate its relationship with Company
or to decrease materially its services or supplies to Company or its usage of
the services or products of Company, as the case may be. Company has not
knowingly breached, so as to provide a benefit to Company that was not intended
by the parties, any agreement with, or engaged in any fraudulent conduct with
respect to, any customer or supplier of Company.

          2.22  Material Contracts. Except for the material contracts
                ------------------
described in Schedule 2.22, Company is not a party to or bound by any material
             -------------
contract or agreement (a "Material Contract"), including without limitation:

                (a)  any distributor, sales, advertising, agency or similar
contract involving in the case of any such contract more than $100,000 in
payments by or to Company;

                (b)  any continuing contract for the purchase of materials,
supplies, equipment or services involving in the case of any such contract more
than $150,000 over the term of the contract;

                                       21
<PAGE>

                (c)  any contract that expires, or may be renewed at the option
of any person other than the Company so as to expire, more than one year after
the date of this Agreement;

                (d)  any trust indenture, mortgage, promissory note, loan
agreement or other contract for the borrowing of money, any currency exchange,
commodities or other hedging arrangement or any leasing transaction of the type
required to be capitalized in accordance with GAAP;

                (e)  any contract for capital expenditures in excess of $150,000
in the aggregate;

                (f)  any contract limiting the freedom of Company to engage in
any line of business or to compete with any other Person as that term is defined
in the Securities Exchange Act of 1934, as amended (the "Exchange Act"), or any
confidentiality, secrecy or non-disclosure contract;

                (g)  any contract pursuant to which the Company is a lessor of
any machinery, equipment, motor vehicles, office furniture, fixtures or other
personal property for more than $150,000 over the term of the contract;

                (h)  any contract with any person with whom the Company would be
obligated to disclose pursuant to Item 404 of Regulation S-K of the Securities
Act if it were subject thereto; or

                (i)  any agreement of guarantee, support, indemnification,
assumption or endorsement of, or any similar commitment with respect to, the
obligations, liabilities (whether accrued, absolute, contingent or otherwise) or
indebtedness of any other Person.

          2.23  No Breach of Material Contracts. Company has performed all of
                -------------------------------
the material obligations required to be performed by it and is entitled to all
accrued benefits under, and, to Company's knowledge, is not alleged to be in
default in any material respect of any Material Contract. Each of the Material
Contracts is in full force and effect (assuming the due performance thereof by
parties thereto other than Company, unless Company knows otherwise), and there
exists no default or event of default or event, occurrence, condition or act,
with respect to Company or to Company's knowledge with respect to the other
contracting party or parties, which, with the giving of notice, the lapse of the
time or the happening of any other event or conditions, would become a default
or event of default under any Material Contract. Company has provided true and
complete copies of all Material Contracts to Parent.

          2.24  Complete Copies of Materials. Company has delivered or made
                ----------------------------
available to Parent true and complete copies of each material document that has
been requested in writing by, Parent or its counsel in connection with their
legal, financial and accounting review of Company.

          2.25  Shareholder Agreement; Irrevocable Proxies. Holders of more
                ------------------------------------------
than 75% in the aggregate of all of the issued and outstanding Company Capital
Stock have agreed in writing to vote for approval of the Merger pursuant to the
Shareholder Agreements and

                                       22
<PAGE>

Irrevocable Proxies in the form attached as an annex thereto ("Irrevocable
Proxies"). Each person or entity who has executed a Shareholders Agreement or
Irrevocable Proxy is an "Affiliate" (as defined below) of Company.

          2.26  Vote Required. The affirmative vote of the holders of more than
                -------------
fifty percent (50%) of the shares of Company Common Stock and Company Preferred
Stock outstanding on the record date set for the Company Shareholders Meeting is
the only vote of the holders of any of Company's Capital Stock necessary to
approve this Agreement, the Merger and the other transactions contemplated by
this Agreement.

          2.27  Board Approval. The Board of Directors of Company has (i)
                --------------
approved and adopted this Agreement, the Merger and the other transactions
contemplated by this Agreement, (ii) determined that the Merger is advisable and
on terms fair to, and is in the best interests of, the shareholders of Company
and (iii) recommended that the shareholders of Company approve and adopt this
Agreement, the Merger and the other transactions contemplated by this Agreement.

          2.28  Tax Treatment. Neither Company nor, to Company's knowledge, any
                -------------
of its directors or officers has taken any action that would prevent the Merger
from qualifying as a "reorganization" within the meaning of Section 368(a) of
the Code. Neither Company nor, to Company's knowledge, any of its affiliates or
agents is aware of any agreement, plan or other circumstance that would prevent
the Merger from qualifying as a "reorganization" within the meaning of Section
368(a) of the Code.

          2.29  Information Statement and Proxy Statement. The information
                -----------------------------------------
supplied by Company for inclusion in the information statement (as amended or
supplemented, the "Information Statement") to be sent to the shareholders of
Company in connection with the meeting of Company's shareholders to consider and
vote upon this Agreement, the Merger and the other transactions contemplated
hereby (the "Company Shareholders Meeting") shall not, on the date the
Information Statement is first sent to Company's shareholders, at the time of
the Company Shareholders Meeting, or at the Effective Time, contain any
statement which, at such time, is false or misleading with respect to any
material fact, or omit to state any material fact necessary in order to make the
statements made therein, in light of the circumstances under which they are
made, not false or misleading; or omit to state any material fact necessary to
correct any statement in any earlier communication with respect to matters to be
voted on at the Company Shareholders Meeting which has become false or
misleading. If at any time prior to the Effective Time any event or information
should be discovered by Company which should be set forth in a supplement to the
Information Statement, Company shall promptly inform Parent. Notwithstanding the
foregoing, Company makes no representation, warranty or covenant with respect to
any information supplied by Parent or Merger Sub which is contained in the
Information Statement.

          2.30  Company Affiliates. Schedule 2.30 contains a true and complete
                ------------------  -------------
list of all persons who, to Company's knowledge, may be deemed to be an
Affiliate (as defined below) of Company. For purposes of this Agreement, persons
and/or entities deemed affiliates of an entity within the meaning of Rule 144
and Rule 145 of the Rules and Regulations of the SEC

                                       23
<PAGE>

promulgated under the Securities Act for purposes of Accounting Series, Releases
130 and 135, as amended, of the SEC are referred to as "Affiliates."

          2.31  Brokers' and Finders' Fees. Company has not incurred, nor will
                --------------------------
it incur, directly or indirectly, any liability for brokerage or finders' fees
or agents' commissions or investment bankers' fees or any similar charges in
connection with this Agreement or any transaction contemplated hereby, other
than to Donaldson Lufkin & Jenrette Securities Corporation. Company has
previously furnished to Parent a complete and correct copy of all agreements
between Company and Donaldson Lufkin & Jenrette Securities Corporation pursuant
to which such firm would be entitled to any payment relating to the Merger.

          2.32  Representations Complete. None of the representations or
                ------------------------
warranties made by Company herein or in any Schedule hereto, including the
Company Disclosure Schedule, or certificate furnished by Company pursuant to
this Agreement, contains or will contain at the Effective Time any untrue
statement of a material fact, or omits or will omit at the Effective Time to
state any material fact necessary in order to make the statements contained
herein or therein, in the light of the circumstances under which made, not
misleading.

                                  ARTICLE III

                   REPRESENTATIONS AND WARRANTIES OF PARENT
                   ----------------------------------------

          Except as disclosed in that section of the document of even date
herewith delivered by Parent to Company prior to the execution and delivery of
this Agreement (the "Parent Disclosure Schedule") corresponding to the Section
of this Agreement to which any of the following representations and warranties
specifically relate or as disclosed in another section of the Parent Disclosure
Schedule if it is reasonably apparent on the face of the disclosure that it is
applicable to another Section of this Agreement, or as disclosed in the
statements, reports, registration statements (with the prospectus in the form
filed pursuant to Rule 424(b) of the Securities Act), definitive proxy
statements, and other filings filed with the Securities and Exchange Commission
(the "SEC") by Parent (collectively, the "Parent SEC Documents"), Parent hereby
represents and warrants to Company as follows:

          3.1  Organization, Standing and Power. Each of Parent and Merger Sub
               --------------------------------
is a corporation duly organized, validly existing and in good standing under the
laws of its jurisdiction of organization. Each of Parent and Merger Sub has the
corporate power and authority to enter into this Agreement and the Ancillary
Agreements, to perform its obligations hereunder and thereunder and to
consummate the transactions contemplated hereby and thereby.

          3.2  Capital Structure.
               -----------------

               (a)  The authorized capital stock of Parent consists of
100,000,000 shares of Common Stock, $0.001 par value per share, and 10,000,000
shares of Preferred Stock, $0.001 par value per share, of which there were
issued and outstanding as of the close of business on May 31, 2000, 67,772,761
shares of Common Stock and no shares of Preferred Stock. All outstanding shares
of Parent have been duly authorized, validly issued, fully paid and are
nonassessable and free of any liens or encumbrances other than any liens or
encumbrances

                                       24
<PAGE>

created by or imposed upon the holders thereof. The shares of Parent Common
Stock to be issued pursuant to the Merger will be duly authorized, validly
issued, fully paid, and non-assessable.

               (b)  The authorized capital stock of Merger Sub consists of one
thousand (1,000) shares of common stock, par value $.001 per share ("Merger Sub
Common Stock"), of which 1,000 shares are issued and outstanding. Parent owns
directly all the outstanding shares of Merger Sub Common Stock. The outstanding
shares of Merger Sub Common Stock are duly authorized, validly issued, fully
paid and nonassessable and free of any preemptive rights.

          3.3  Authority. The execution and delivery of this Agreement and the
               ---------
Ancillary Agreements and the consummation of the transactions contemplated
hereby and thereby have been duly authorized by all necessary corporate action
on the part of each of Parent and Merger Sub. This Agreement and each Ancillary
Agreement has been duly executed and delivered by each of Parent and Merger Sub,
as applicable, and constitutes the valid and binding obligation of each of them,
enforceable against each of them in accordance with its terms, except as
enforcement may be limited by (i) the effect of bankruptcy, insolvency,
reorganization, receivership, conservatorship, arrangement, moratorium or other
laws affecting the rights of creditors generally, or (ii) the availability of
specific performance, injunctive relief or other equitable remedies and general
principles of equity, regardless or whether considered in a proceeding in equity
or at law. The execution and delivery of this Agreement or any Ancillary
Agreement do not, and the performance of Parent's obligations hereunder or
thereunder and the consummation of the transactions contemplated hereby or
thereby will not, conflict with, or result in any violation of, or default under
(with or without notice or lapse of time, or both), or give rise to a right of
termination, cancellation or acceleration of any obligation or loss of a
benefit, or result in any other consequence, under (i) any provision of the
Certificate of Incorporation or Bylaws of Parent, as amended, or (ii) any
mortgage, indenture, lease, contract or other agreement or instrument, permit,
concession, franchise, license, judgment, order, decree, statute, law,
ordinance, rule or regulation applicable to Parent, Merger Sub or their
respective properties or assets, except in the case of clause (ii) for any
conflicts, violations, defaults or other occurrences that would not (A)
individually or in the aggregate have a Material Adverse Effect on Parent or (B)
prevent or materially impair or delay the consummation of the Merger or the
other transactions contemplated by this Agreement or any Ancillary Agreement. No
consent, approval, order or authorization of, or registration, declaration or
filing with, any Governmental Entity, is required by or with respect to Parent
or Merger Sub in connection with the execution and delivery of this Agreement or
any Ancillary Agreement by Parent and Merger Sub, the performance of Parent's
obligations hereunder or thereunder or the consummation by Parent and Merger Sub
of the transactions contemplated hereby or thereby, except for (i) the
California State filings, procedures and approvals contemplated in Section
1.11(a) and the filing of the Agreement of Merger, as provided in Section 1.2,
(ii) such consents, approvals, orders, authorizations, registrations,
declarations and filings as may be required under applicable federal or state
securities laws or the securities laws of any foreign country, (iii) such
filings as may be required under the HSR Act, (iv) the filing with the Nasdaq
National Market of a Notification Form for Listing of Additional Shares with
respect to the shares of Parent Common Stock issuable upon conversion of the
Company Capital Stock in the Merger and upon exercise of the options under the
Company Stock Option Plan and warrants assumed by Parent, (v) such other
consents, authorizations, filings, approvals and registrations which, if not
obtained or made,

                                       25
<PAGE>

would not have a Material Adverse Effect on Parent and would not prevent or
materially alter or delay any of the transactions contemplated by this Agreement
or any Ancillary Agreement, (vi) the filing with the SEC of a registration
statement on Form S-3, covering the Merger Shares (pursuant to Section 1.11(b)
if applicable), and (vii) the filing with the SEC of a registration statement on
Form S-8, or other applicable form, covering the shares of Parent Common Stock
issuable pursuant to outstanding options under the Company Stock Option Plan
assumed by Parent.

          3.4  SEC Documents; Financial Statements. Parent has made available
               -----------------------------------
to Company, in the form filed with the SEC (including via EDGAR and EDGAR II),
the Parent SEC Documents. As of their respective filing dates, the Parent SEC
Documents complied in all material respects with the requirements of the
Exchange Act and the Securities Act, and none of the Parent SEC Documents
contained any untrue statement of a material fact or omitted to state a material
fact required to be stated therein or necessary to make the statements made
therein, in light of the circumstances in which they were made, not misleading,
except to the extent corrected by a subsequently filed Parent SEC Document. The
financial statements of Parent, including the notes thereto, included in the
Parent SEC Documents (the "Parent Financial Statements") were complete and
correct in all material respects as of their respective dates, complied as to
form in all material respects with applicable accounting requirements and with
the published rules and regulations of the SEC with respect thereto as of their
respective dates, and have been prepared in all material respects in accordance
with GAAP applied on a basis consistent throughout the periods indicated and
consistent with each other (except as may be indicated in the notes thereto or,
in the case of unaudited statements included in Quarterly Reports on Form 10-Q
or Current Reports on Form 8-K, as permitted by Form 10-Q or Form 8-K of the
SEC). The Parent Financial Statements fairly present the consolidated financial
condition and operating results of Parent and its subsidiaries at the dates and
during the periods indicated therein (subject, in the case of unaudited
statements, to normal and recurring year-end adjustments).

          3.5  No Breach of Material Agreements. Parent has performed all
               --------------------------------
of the material obligations required to be performed by it and is entitled to
all accrued benefits under, and, to Parent's knowledge, is not alleged to be in
default in any material respect of any agreement which is required to be filed
by Parent as an exhibit to any Parent SEC Documents (each, a "Parent Material
Contract"). Each of the Parent Material Contracts is in full force and effect
(assuming the due performance by the parties thereto other than Parent, unless
Parent knows otherwise), and there exists no default or event of default or
event, occurrence, condition or act, with respect to Parent or to Parent's
knowledge, with respect to any other contracting party or parties, which, with
the giving of notice, the lapse of the time or the happening of any other event
or conditions, would become a default or event of default under any Parent
Material Contract.

          3.6  Absence of Undisclosed Liabilities. Since March 31, 2000, there
               ----------------------------------
has not occurred any Material Adverse Effect on Parent. Parent has no material
obligations or liabilities of any nature (matured or unmatured, fixed or
contingent) other than (i) those set forth or adequately provided for in the
balance sheet included in Parent's Quarterly Report on Form 10-Q for the period
ended March 31, 2000 (the "Parent Balance Sheet"), (ii) those incurred in the
ordinary course of business and not required to be set forth in the Parent
Balance Sheet under

                                       26
<PAGE>

GAAP, (iii) those incurred in the ordinary course of business consistent with
past practice since the Parent Balance Sheet Date which have not had and could
not reasonably be expected to have a Material Adverse Effect on Parent and (iv)
those incurred in connection with the execution and performance of this
Agreement.

          3.7  Litigation. There is no judgment, decree or order against Parent
               ----------
or Merger Sub or any of their respective subsidiaries or, to the knowledge of
Parent, any of their respective directors or officers (in their capacities as
such), that could prevent, enjoin, or materially alter or delay the Merger or
any of the other transactions contemplated by this Agreement or any Ancillary
Agreement.

          3.8  Board Approval. The Board of Directors of Parent has (i)
               --------------
approved this Agreement and the transactions contemplated hereby and (ii)
determined that the Merger is advisable and on terms fair to, and is in the best
interest of, the stockholders of Parent.

          3.9  Information Statement and Proxy Statement. The information
               -----------------------------------------
supplied by Parent for inclusion in the Information Statement shall not, on the
date the Information Statement is first sent to Company's shareholders, at the
time of the Company Shareholders Meeting, or at the Effective Time, contain any
statement which at such time is false or misleading with respect to any material
fact or omit to state any material fact necessary in order to make the
statements made herein, in light of the circumstances under which they are made,
not false or misleading; or omit to state any material fact necessary to correct
any statement in any earlier communication with respect to matters to be voted
on at the Company Shareholders Meeting which has become false or misleading. If
at any time prior to the Effective Time any event or information should be
discovered by Parent which should be set forth in a supplement to the
information Statement. Parent shall promptly inform Company. Notwithstanding the
foregoing, Parent makes no representation, warranty or covenant with respect to
any information supplied by or on behalf of Company which is contained in the
Information Statement.

          3.10  Tax Treatment.  Neither Parent nor any of its directors or
                -------------
officers has taken any action that would prevent the Merger from qualifying as a
"reorganization" within the meaning of Section 368(a) of the Code. Neither
Parent nor, to Parent's knowledge, any of its affiliates or agents is aware of
any agreement, plan or other circumstance that would prevent the Merger from
qualifying under Section 368(a) of the Code.

          3.11  Broker's and Finders' Fees. Parent and Merger Sub have not
                --------------------------
incurred, nor will they incur, directly or indirectly, any liability for
brokerage or finders' fees or agents' commissions or investment bankers' fees or
any similar charges in connection with this Agreement or any transaction
contemplated hereby, other than to Lehman Brothers (the fees and expenses of
which will be borne by Parent).

          3.12  Complete Copies of Materials. Parent has delivered or made
                ----------------------------
available to Company true and complete copies of each material document that has
been requested in writing by, Company or its counsel in connection with their
legal, financial and accounting review of Parent.

                                       27
<PAGE>

     3.13  Representations Complete.  None of the representations or warranties
           ------------------------
made by Parent herein or in any Schedule hereto, including the Parent Disclosure
Schedule, or certificate furnished by Parent pursuant to this Agreement contains
or will contain at the Effective Time any untrue statement of a material fact,
or omits or will omit (when read in conjunction with the Parent SEC Documents)
at the Effective Time to state any material fact necessary in order to make the
statements contained herein or therein, in the light of the circumstances under
which made, not misleading.

                                  ARTICLE IV

                      CONDUCT PRIOR TO THE EFFECTIVE TIME
                      -----------------------------------

     4.1   General Conduct of Business.  During the period from the date of this
           ---------------------------
Agreement and continuing until the earlier of the termination of this Agreement
or the Effective Time, Company (except to the extent expressly contemplated by
this Agreement or as consented to in writing by Parent) shall carry on its
business in the usual, regular and ordinary course in substantially the same
manner as heretofore conducted. Company further agrees to pay debts and Taxes
when due (subject to good faith disputes over such debts or Taxes), pay or
perform other obligations when due, and use reasonable efforts consistent with
past practice and policies to preserve intact its present business
organizations, keep available the services of its present officers and key
employees and preserve its relationships with customers, suppliers,
distributors, licensors, licensees, and others having business dealings with it
so that its goodwill and ongoing businesses shall be unimpaired at the Effective
Time. Company shall promptly notify Parent of any event or occurrence not in the
ordinary course of its business, and of any event which could have a Material
Adverse Effect on Company.

     4.2  Conduct of Business of Company. During the period from the date of
          ------------------------------
this Agreement and continuing until the earlier of the termination of this
Agreement or the Effective Time, except as expressly contemplated by this
Agreement or specified otherwise in Section 4.2 of the Company Disclosure
Schedule, Company shall not do, cause or permit any of the following without the
prior written consent of Parent:

          (a)  Charter Documents.  Amend, modify, alter or rescind its Articles
               -----------------
of Incorporation or Bylaws or other charter or organizational documents;

          (b)  Dividends; Changes in Capital Stock.  Declare or pay any
               -----------------------------------
dividends on or make any other distributions (whether in cash, stock or
property) in respect of any of its capital stock, or split, combine or
reclassify any of its capital stock or issue or authorize the issuance of any
other securities in respect of, in lieu of or in substitution for shares of its
capital stock, or repurchase or otherwise acquire, directly or indirectly, any
shares of its capital stock except from former employees, directors and
consultants in accordance with agreements providing for the repurchase of shares
in connection with any termination of service to it;

          (c)  Stock Option Plans.  Grant any options or other rights to acquire
               ------------------
securities or accelerate, amend or change the period of exercisability or
vesting of options or other rights granted under its stock plans or authorize
cash payments in exchange for any options or other rights granted under any of
such plans.

                                       28
<PAGE>

          (d)  Material Contracts. Enter into any Material Contract or
               ------------------
commitment, or violate, amend or otherwise modify or waive any of the terms of
any of its Material Contracts, other than in the ordinary course of business
consistent with past practice;

          (e)  Issuance of Securities.  Issue, deliver or sell or authorize or
               ----------------------
propose the issuance, delivery or sale of, or purchase or propose the purchase
of, any shares of its capital stock or securities convertible into, or
subscriptions, rights, warrants or options to acquire, or other agreements or
commitments of any character obligating it to issue any such shares or other
convertible securities, other than the issuance of shares of Company Common
Stock pursuant to the exercise of Company Options outstanding under the Company
Stock Option Plan (or upon the exercise of Company Warrants) as of the date of
this Agreement;

          (f)  Intellectual Property.  Transfer to any person or entity any
               ---------------------
rights to its Intellectual Property other than in the ordinary course of
business consistent with past practice;

          (g)  Exclusive Rights.  Enter into or amend any agreements pursuant to
               ----------------
which any other party is granted exclusive marketing or other exclusive rights
of any type or scope with respect to any of its products or technology;

          (h)  Dispositions.  Sell, lease, license or otherwise dispose of or
               ------------
encumber any of its properties or assets which are material, individually or in
the aggregate, to its business, taken as a whole except for sales, leases or
licenses of products in the ordinary course of business consistent with past
practice;

          (i)  Indebtedness.  Incur any indebtedness for borrowed money in
               ------------
excess of $150,000 or guarantee any such indebtedness or issue or sell any debt
securities or guarantee any debt securities of others;

          (j)  Leases.  Other than in the ordinary course of business consistent
               ------
with past practice, enter into any operating lease involving payments in excess
of $150,000 per year;

          (k)  Payment of Obligations.  Pay, discharge or satisfy in an amount
               ----------------------
in excess of $150,000 in any one case or $500,000 in the aggregate, any claim,
liability or obligation (absolute, accrued, asserted or unasserted, contingent
or otherwise) arising other than in the ordinary course of business other than
the payment, discharge or satisfaction of liabilities reflected or reserved
against in the Company Financial Statements;

          (l)  Capital Expenditures.  Make any capital expenditures, capital
               --------------------
additions or capital improvements except in the ordinary course of business and
consistent with past practice that do not exceed $150,000 in any single case or
$500,000 in the aggregate;

          (m)  Insurance.  Materially reduce the amount of any insurance
               ---------
coverage provided by existing insurance policies;

          (n)  Termination or Waiver.  Terminate or waive any right of
               ---------------------
substantial value, other than in the ordinary course of business;

                                       29
<PAGE>

          (o)  Employee Benefit Plans; New Hires; Pay Increases.  Except as
               ------------------------------------------------
required by applicable law, adopt or amend any employee benefit or stock
purchase or option plan, elect or appoint any new director, or hire any new
officer level employee, pay any special bonus or special remuneration to any
officer-level employee or director or, other than in the ordinary course of
business consistent with past practice, increase the salaries or wage rates of
its employees;

          (p)  Severance Arrangements.  Grant any severance or termination pay
               ----------------------
(i) to any director or officer or (ii) to any other employee except payments
made pursuant to written agreements outstanding on the date hereof, identified
specifically on the Company Disclosure Schedule and furnished to Parent and its
counsel prior to execution hereof;

          (q)  Acquisitions.  Acquire or agree to acquire by merging or
               ------------
consolidating with, or by purchasing a substantial portion of the assets of, or
by any other manner, any business or any corporation, partnership, association
or other business organization or division thereof, or otherwise acquire or
agree to acquire any assets which are material, individually or in the
aggregate, to its business, taken as a whole; otherwise form or permit to exist
any subsidiary of Company or own any equity interest in another entity;

          (r)  Taxes.  Make or change any material election in respect of Taxes,
               -----
adopt or change any accounting method in respect of Taxes, amend any material
Tax Return, enter into any closing agreement, settle any material claim or
assessment in respect of Taxes, or consent to any extension or waiver of the
limitation period applicable to any material claim or assessment in respect of
Taxes;

          (s)  Notices.  Fail to give all notices and other information required
               -------
to be given by Company to the employees of Company, any collective bargaining
unit representing any group of employees of Company, and any applicable
government authority under the WARN Act, the National Labor Relations Act, the
Internal Revenue Code, the Consolidated Omnibus Budget Reconciliation Act, and
other applicable law in connection with the transactions provided for in this
Agreement;

          (t)  Revaluation.  Revalue any of its assets, including without
               -----------
limitation writing down the value of inventory or writing off notes or accounts
receivable other than in the ordinary course of business;

          (u)  Domain Names.  Change domain names or fail to renew existing
               ------------
domain name registrations on a timely basis, or

          (v)  Other.  Take or agree in writing or otherwise to take, any of the
               -----
actions described in Sections 4.2(a) through (v) above or (i) any action which
would make any of its representations or warranties contained in this Agreement
materially untrue or materially incorrect, or prevent it from performing or
cause it not to perform its covenants hereunder in any material respect, (ii)
any action that will result in any of the conditions to the Merger as set forth
in Article VI not being satisfied or in violation of any provision of this
Agreement, or any Ancillary Agreement, except, in every case, as may be required
by applicable law, or (iii) any

                                       30
<PAGE>

other action that would materially adversely delay or materially adversely
impair the ability of Company to consummate the Merger or the other transactions
contemplated by this Agreement.

          4.3  Conduct of Parent.  During the period from the date of this
               -----------------
Agreement and continuing until the Effective Time, except as expressly
contemplated or permitted by this Agreement or any Ancillary Agreement or with
Company's prior written consent, Parent shall not: (a) take any action which
would make any of its representations or warranties contained in this Agreement
materially untrue or materially incorrect or prevent it from performing or cause
it not to perform its covenants hereunder in any material respect; (b) take any
action that will result in any of the conditions to the Merger set forth in
Article VI not being satisfied or in a violation of any provision of this
Agreement or Ancillary Agreement, except, in every case, as may be required by
applicable law; or (c) take any other action that would materially adversely
delay or materially adversely impair the ability of Parent to consummate the
Merger or the other transactions contemplated by this Agreement.

          4.4  No Solicitation.
               ---------------

          (a)  Company agrees that neither it nor any of its respective
officers, directors, employees, agents and representatives, (including without
limitation any investment banker, attorney or accountant retained by it)
(collectively, "Representatives"), will, directly or indirectly, initiate,
solicit, encourage or otherwise facilitate any inquiries or the making of any
Takeover Proposal (as defined below). Company further agrees that neither it nor
any of its Representatives will, directly or indirectly, engage in any
negotiations concerning, or provide any confidential or non-public information
or data to, afford access to the properties, books or records of Company to,
have any discussions with, any Person relating to a Takeover Proposal, enter
into any agreement or instrument relating to a Takeover Proposal or otherwise
facilitate any effort or attempt to make or implement a Takeover Proposal.
Company agrees that it will immediately cease and cause to be terminated any
existing activities, discussions or negotiations with any parties conducted
heretofore with respect to any of the foregoing. Company agrees that it will
take the necessary steps to promptly inform each of its Representatives of the
obligations undertaken in this Section 4.4 and in the Confidentiality Agreement
(as defined in Section 5.4). Company agrees that it will notify Parent
immediately if any such inquiries, proposals or offers are received by, any such
information is requested from, or any such discussions or negotiations are
sought to be initiated or continued with, any of its representatives indicating,
in connection with such notice, the name of such Person and the material terms
and conditions of any proposals or offers and thereafter shall provide Parent
with a true and complete copy of such Takeover Proposal communication (if it is
in writing) and otherwise keep Parent informed, on a current basis, on the
status and terms of any such proposals or offers and the status of any such
negotiations or discussions. Company also agrees that it will promptly request
each Person that has heretofore executed a confidentiality or non-disclosure
agreement in connection with its consideration of acquiring it to return to
Company all confidential information heretofore furnished to such Person by or
on behalf of it. At the Closing, Company shall assign to Parent the non-
exclusive right to enforce the rights of Company under any and all
confidentiality or non-disclosure agreements entered into between Company and
prospective acquirors of Company.

                                       31
<PAGE>

          (b)  The parties hereto agree that irreparable damage would occur in
the event that the provisions of this Section 4.4 were not performed in
accordance with their specific terms or were otherwise breached. It is
accordingly agreed by the parties hereto that Parent shall be entitled to seek
an injunction or injunctions to prevent breaches of this Section 4.4 and to
enforce specifically the terms and provisions hereof in any court of the United
States or any state having jurisdiction, this being in addition to any other
remedy to which Parent may be entitled at law or in equity.

          (c)  For purposes of this Agreement, "Takeover Proposal" means any
offer or proposal for, or any indication of interest in, a merger or other
business combination involving Company or the acquisition of ten percent (10%)
or more of the outstanding shares of capital stock of Company, or a material
portion of the assets of, Company (other than the transactions contemplated by
this Agreement), or any other transaction inconsistent with consummation of the
transactions contemplated hereby, but shall not include a private placement of
up to twenty-five percent (25%) of the Company's equity securities outstanding
on the date hereof following the termination of this Agreement in accordance
with the terms herewith.

     4.5  Reorganization.  Each of Company, Parent and Merger Sub shall use
          --------------
their respective reasonable best efforts to cause the Merger to qualify, and
shall not knowingly take any action and shall not knowingly fail to take any
action which action or failure to act could reasonably be expected to prevent
the Merger from qualifying, as a reorganization under Section 368(a) of the
Code.

                                   ARTICLE V

                             ADDITIONAL AGREEMENTS
                             ---------------------

     5.1  Information Statement.  As soon as practicable after the execution of
          ---------------------
this Agreement, Company shall prepare, with the cooperation of Parent, and
furnish to its shareholders an Information Statement for the shareholders of
Company to approve and adopt this Agreement, the Merger and the other
transactions contemplated by this Agreement. The Information Statement shall
constitute a disclosure document for the offer and issuance of the shares of
Parent Common Stock to be received by the holders of Company Capital Stock in
the Merger and a proxy statement for solicitation of shareholder consent to or
approval of this Agreement, the Merger and the other transactions contemplated
hereby. Parent and Company shall each use its reasonable best efforts to cause
the Information Statement to comply with applicable federal and state securities
laws requirements. Each of Parent and Company agrees to provide promptly to the
other such information concerning it and its respective affiliates, directors,
officers and securityholders as, in the reasonable judgment of the other party
or its counsel, may be required or appropriate for inclusion in the Information
Statement, or in any amendments or supplements thereto, and to cause its counsel
and auditors to cooperate with the other's counsel and auditors in the
preparation of the Information Statement. Company will promptly advise Parent,
and Parent will promptly advise Company, in writing if at any time prior to the
Effective Time either Company or Parent shall obtain knowledge of any facts that
might make it necessary or appropriate to amend or supplement the Information
Statement in order to make the statements contained or incorporated by reference
therein not misleading or to comply with applicable law. The Information
Statement shall contain the recommendation of the Board

                                       32
<PAGE>

of Directors of Company that the Company shareholders approve and adopt this
Agreement, the Merger and the other transactions contemplated by this Agreement,
and the conclusion of the Board of Directors that the terms and conditions of
the Merger are fair and reasonable and in the best interests of Company and its
shareholders. Anything to the contrary contained herein notwithstanding, Company
shall not include in the Information Statement any information with respect to
Parent or its affiliates or associates, the form and content of which
information shall not have been expressly approved by Parent prior to such
inclusion.

     5.2  Meeting of Securityholders.  Company shall promptly after the date
          --------------------------
hereof take all action necessary in accordance with California Law and its
Articles of Incorporation and Bylaws to convene the Company Shareholders Meeting
or to secure the written consent of its shareholders within thirty (30) days
after the date of the fairness hearing described in Section 1.11 above. Company
shall consult with Parent regarding the date of the Company Shareholders Meeting
and shall not postpone or adjourn (other than for the absence of a quorum) the
Company Shareholders Meeting without the consent of Parent, which consent will
not be unreasonably withheld or delayed. Company shall use its reasonable best
efforts to solicit from shareholders of Company proxies or consent in favor of
approval and adoption of this Agreement, the Merger and the other transactions
contemplated hereby and shall take all other action necessary or advisable to
secure the vote or consent of securityholders required to effect the Merger and
the other transactions contemplated hereby.

     5.3  Access to Information.
          ---------------------

          (a)  Company shall afford Parent and its accountants, counsel and
other representatives, reasonable access during normal business hours during the
period prior to the Effective Time to (i) all of Company's properties, books,
contracts, commitments and records, and (ii) all other information concerning
the business, properties and personnel of Company as Parent may reasonably
request. Company agrees to provide to Parent and its accountants, counsel and
other representatives copies of internal financial statements, budgets,
operating plans and projections promptly upon request.

          (b)  Subject to compliance with applicable law, from the date hereof
until the Effective Time, each of Parent and Company shall confer on a regular
and frequent basis with one or more representatives of the other party to report
material operational matters and the general status of ongoing operations.

          (c)  No information or knowledge obtained in any investigation
pursuant to this Section 5.3 shall affect or be deemed to modify any
representation or warranty contained herein or the conditions to the obligations
of the parties to consummate the Merger.

     5.4  Confidentiality.  The parties acknowledge that Parent and Company have
          ---------------
previously executed a mutual Confidentiality Agreement dated June 6, 2000 (the
"Confidentiality Agreement"), which Confidentiality Agreement shall continue in
full force and effect in accordance with its terms.

     5.5  Public Disclosure.  Unless otherwise permitted by this Agreement,
          -----------------
Parent and Company shall consult with each other before issuing any press
release or otherwise making

                                       33
<PAGE>

any public statement or making any other public (or non-confidential) disclosure
(whether or not in response to an inquiry) regarding the terms of this Agreement
and the transactions contemplated hereby, and neither shall issue any such press
release or make any such statement or disclosure without the prior approval of
the other (which approval shall not be unreasonably withheld), except as may be
required by law or by obligations pursuant to any listing agreement with any
national securities exchange or with the NASD after consultation with Company.

     5.6  Consents; Cooperation.  Each of Parent, Merger Sub and Company will,
          ---------------------
and will cause their respective subsidiaries to, take all reasonable actions
necessary to comply promptly with all legal requirements which may be imposed on
them with respect to the consummation of the transactions contemplated by this
Agreement and will promptly cooperate with and furnish information to any party
hereto necessary in connection with any such requirements imposed upon such
other party in connection with the consummation of the transactions contemplated
by this Agreement or any Ancillary Agreement and will take all reasonable
actions necessary to obtain (and will cooperate with the other parties hereto in
obtaining) any consent, approval, order or authorization of, or any
registration, declaration or filing with, any Governmental Entity or other
person, required to be obtained or made in connection with the taking of any
action contemplated by this Agreement or any Ancillary Agreement, including
without limitation under the HSR Act. Parent and Company shall have the right to
review in advance, and to the extent practicable each will consult with the
other as to, in each case subject to applicable laws relating to the exchange of
information, all of the information which will appear in any filing made with,
or written materials submitted to, any third party or Governmental Entity in
connection with the transactions contemplated by this Agreement. In the event an
injunction or other order shall have been issued which prevents, alters or
delays the Merger or any other transaction contemplated hereby, each party
agrees to use its reasonable best efforts to have such injunction or other order
lifted. Parent and Company and their respective subsidiaries shall cooperate and
use their respective reasonable best efforts to prepare all documentation, to
effect all filings and to obtain all permits, consents, approvals and
authorizations of all third parties and Governmental Entities necessary to
consummate the transactions contemplated by this Agreement or any Ancillary
Agreement, and to consult with the other party with respect to obtaining such
permits, consents, approvals and authorizations. Each of Parent and Company
agrees, upon request, to furnish the other party with all information concerning
itself, its subsidiaries, directors, officers and shareholders and such other
matters as may be reasonably necessary or advisable in connection with any
filing, notice or application made by or on behalf of such other party or any of
its subsidiaries to any third party or Governmental Entity.

     5.7  Further Assurances.  Each of the parties to this Agreement shall use
          ------------------
its reasonable best efforts to effect the transactions contemplated hereby and
to fulfill and cause to be fulfilled the conditions to closing under this
Agreement. Each party hereto, at the reasonable request of another party hereto,
shall execute and deliver such other instruments and do and perform such other
acts and things as may be necessary or desirable for effecting completely the
consummation of this Agreement and the transactions contemplated hereby.

     5.8  Company Shareholder Agreements.
          ------------------------------

                                       34
<PAGE>

          (a)  Company shall provide Parent such information and documents as
Parent shall reasonably request for purposes of reviewing the list of Affiliates
contained in Schedule 2.34 and promptly advise Parent of any person who becomes
             -------------
an Affiliate of Company hereafter.

          (b)  Company shall use its reasonable best efforts to deliver or cause
to be delivered to Parent, concurrently with the execution of this Agreement
(and in any event prior to the time that the Information Statement is mailed to
shareholders of Company), from each director, officer (other than those listed
on Schedule 5.8) or other Affiliate of Company, an executed Shareholder
   ------------
Agreement substantially in the form attached hereto as Exhibit C and an
                                                       ---------
Irrevocable Proxy substantially in the form attached as an annex thereto.

          (c)  Company shall use its reasonable best efforts to deliver or cause
to be delivered to Parent, concurrently with the execution of this Agreement
(and in each case prior to the Effective Time), from each securityholder of
Company (whether or not an Affiliate thereof), an executed Shareholder
Representation Agreement substantially in the form attached hereto as Exhibit D
                                                                      ---------
(the "Shareholder Representation Agreement") and a duly completed Investor
Suitability Questionnaire in the form attached as an annex thereto (an "Investor
Suitability Questionnaire").

          (d)  Company shall not permit the transfer of any shares of Company
Capital Stock beneficially owned or held of record by any Company shareholder
who has executed a Shareholder Agreement pursuant to Section 5.8(b) above, issue
a new certificate representing any such shares or record the vote with respect
to any such shares unless and until such Company shareholder shall have complied
with the terms of such Shareholder Agreement.

     5.9  Blue Sky Laws. Parent shall take such steps as may be necessary to
          -------------
comply with the securities and blue sky laws of all jurisdictions which are
applicable to the issuance of the Merger Shares in connection with the Merger.
Company shall use its reasonable best efforts to assist Parent as may be
necessary to comply with the securities and blue sky laws of all jurisdictions
which are applicable in connection with the issuance of the Merger Shares in
connection with the Merger.

     5.10  Employee Benefit Plans.
           ----------------------

           (a)  Assumption of Options.  At the Effective Time, the Company Stock
                ---------------------
Option Plan, and each outstanding option to purchase shares of Company Common
Stock under the Company Stock Option Plan, whether vested or unvested, will be
assumed by Parent. Notwithstanding anything to the contrary, no Merger Cash
shall be paid with respect to the options so assumed. Company hereby represents
and warrants to Parent that Schedule 5.10 hereto sets forth a true and complete
                            -------------
list as of the date hereof of all holders of outstanding options under the
Company Stock Option Plan, including the number of shares of Company Capital
Stock subject to each such option, the exercise or vesting schedule, the
exercise price per share and the term of each such option. On the day
immediately preceding the Closing Date, Company shall deliver to Parent an
updated Schedule 5.10, current as of the Closing Date. Each such option so
        -------------
assumed by Parent under this Agreement shall continue to have, and be subject
to,

                                       35
<PAGE>

the same terms and conditions set forth in the Company Stock Option Plan and the
applicable stock option agreement as in effect immediately prior to the
Effective Time, except that:

                       (i)   the number of whole shares of Parent Common Stock
for which the option will be exercisable immediately after the assumption shall
be equal to the sum of (A) the number of shares of Company Common Stock subject
to such option immediately prior to the Effective Time multiplied by the per
share exchange ratio in effect for the conversion of one share of Company Common
Stock into a fractional share of Parent Common Stock in the Merger plus (B) the
additional number of shares of Parent Common Stock determined by dividing (x)
the total amount of Merger Cash which would have otherwise been payable at the
Effective Time for the number of shares of Company Common Stock subject to the
option immediately prior to the Effective Time had those shares been actually
issued and outstanding at the Effective Time by (y) the Closing Market Value,
with the resulting number of shares of Parent Common Stock subject to the
assumed option to be rounded down to the next whole number of shares of Parent
Common Stock, and

                       (ii)  the per share exercise price for the shares of
Parent Common Stock issuable upon exercise of such assumed option will be equal
to the quotient determined by dividing the total exercise price payable for the
shares of Company Common Stock subject to such option immediately prior to the
Effective Time by the number of shares of Parent Common Stock subject to the
option immediately after the assumption (as determined pursuant to subparagraph
(i) immediately above), with such adjusted per share exercise price to be
rounded up to the next whole cent.

          Consistent with the terms of the Company Stock Option Plan and the
documents governing the outstanding options under such Plan, the Merger will not
terminate any of the outstanding options under the Company Stock Option Plan or
accelerate the exercisability or vesting of such options or the shares of Parent
Common Stock which will be subject to those options upon the Parent's assumption
of the options in the Merger.  It is the intention of the parties that the
options so assumed by Parent qualify, to the maximum extent permissible,
following the Effective Time as incentive stock options as defined in Section
422 of the Code to the extent such options qualified as incentive stock options
prior to the Effective Time.  As soon as practicable after the Effective Time,
Parent will issue to each person who, immediately prior to the Effective Time
was a holder of an outstanding option under the Company Stock Option Plan, a
document in form and substance reasonably satisfactory to the Shareholders'
Agent (as defined below) evidencing the foregoing assumption of such option by
Parent.

          (b)  Assignment of Repurchase Options. All outstanding rights of
               --------------------------------
Company which it may hold immediately prior to the Effective Time to repurchase
unvested shares of Company Common Stock (the "Repurchase Options") shall be
assigned to Parent in the Merger and shall thereafter be exercisable by Parent
upon the same terms and conditions in effect immediately prior to the Effective
Time, except that the shares purchasable pursuant to the Repurchase Options and
the purchase price per share shall be adjusted to reflect the Exchange Ratio.
Upon the exercise of the Repurchase Options for any unvested shares, the Merger
Cash held in escrow on those repurchased shares shall revert to the Parent.

                                       36
<PAGE>

          (c)  Employee Service Credit.  Company employees who become employed
               -----------------------
by Parent or the Surviving Corporation upon or immediately following the Closing
shall be given full credit for their Company service under Parent employee
benefit plans for purposes of seniority, eligibility and vesting to the extent
allowable by law and the applicable plan documents. Parent agrees that for
purposes of accrual of vacation, PTO benefits or other such benefits, Parent
will use the effective date of Company's employees' respective employment with
Company. Such Company employees shall, to the extent then otherwise eligible, be
allowed to participate in Parent's employee stock purchase plan on the first
entry date under such plan following the Closing.

          (d)  Plan Termination.  Unless Parent consents otherwise in writing,
               ----------------
Company shall take all action necessary to terminate, or cause to terminate, at
or before the Effective Time, any Company Benefit Plan that is a 401(k) plan or
other defined contribution retirement plan or employee stock purchase plan.

     5.11  Form S-8.  Parent shall use its reasonable best efforts to file, as
           --------
soon as practicable (and in any event not later than twenty (20) days) after the
Effective Time, a registration statement on Form S-8 covering the shares of
Parent Common Stock issuable pursuant to outstanding options under the Company
Stock Option Plan assumed by Parent. As soon as practicable after the date
hereof and prior to the Closing, Company will use its reasonable best efforts to
cause all holders of assumed Company Options to agree in writing not to exercise
their options pursuant to Section 1.6 until Parent has filed a registration
statement on Form S-8 in accordance with this Section. Company shall cooperate
with and assist Parent in the preparation of such registration statement.

     5.12  Listing of Additional Shares.  As soon as practicable (and in any
           ----------------------------
event not more than five (5) days) after the Closing, to the extent required
under Nasdaq rules, Parent shall file with the Nasdaq National Market a
Notification Form for Listing of Additional Shares with respect to the shares of
Parent Capital Stock issuable upon conversion of the Company Capital Stock in
the Merger and upon exercise of options and warrants to acquire Company's
Capital Stock assumed by Parent as a result of the Merger.

     5.13  Employees.  Set forth on Schedule 5.13 is a list of employees of
           ---------                -------------
Company to whom Parent will make an offer of employment pursuant to a an
Employment and Non-Competition Agreement, substantially in the forms of Exhibit
                                                                        -------
F-1 or Exhibit F-2 hereto. Parent will negotiate in good faith to enter into
---    -----------
such an agreement with such employees. Company shall cooperate with Parent to
assist Parent in entering into such an agreement with such employees. Parent
shall have no obligation to make an offer of employment to any employee of
Company except those listed on Schedule 5.13.
                               -------------

     5.14  Escrow Agreements.  At or before the Effective Time, the parties will
           -----------------
cause the Escrow Agent and the Shareholders' Agent to execute the Stock Escrow
Agreement and the Cash Escrow Agreement contemplated by Article VIII in
substantially the forms attached hereto as Exhibit E-1 and Exhibit E-2,
                                           -----------     -----------
respectively (collectively, the "Escrow Agreements").

     5.15  Expenses.  Whether or not the Merger is consummated, all costs and
           --------
expenses incurred in connection with this Agreement, the Ancillary Agreements
and the

                                       37
<PAGE>

transactions contemplated hereby and thereby shall be paid by the party
incurring such expense; provided, however, that any out-of-pocket expenses
                        --------  -------
incurred by Company in connection with the transactions contemplated hereby,
including, without limitation, fees and expenses of financial advisors (other
than up to the $6,000,000 of fees and expenses payable to Donaldson Lufkin &
Jenrette Securities Corp., in accordance with Company's agreement with such
firm, a true and complete copy of which has been furnished to Parent), legal
counsel and accountants, in excess of $1,000,000 ("Excess Costs") shall be the
obligation of Company's shareholders; further provided that the foregoing
                                      ------- --------
$6,000,000 or $1,000,000 expense thresholds shall be reduced dollar-for-dollar
by any and all amounts paid or payable by Company to or for the account of
Providence Equity Partners or Josh Steinberg, it being understood that such
reductions shall be applied to the $6,000,000 or $1,000,000 expense threshold in
whatever combination will result in the lowest total Excess Costs based on the
relative amounts of fees and expenses.  Any Excess Costs shall offset the Merger
Consideration as provided above.  If Parent or Company receives any invoices for
Excess Costs, Parent or Company, with Parent's written approval, may pay such
fees; provided, however, that such payment shall, if not promptly reimbursed by
      --------  -------
Company's shareholders at Parent's request, be deductible from the Merger
Consideration or constitute "Damages" recoverable under the Escrow Agreements.

     5.16  Director and Officer Indemnification.  (a)  Parent agrees not to
           ------------------------------------
cause or allow the Surviving Corporation to modify, and to cause the Surviving
Corporation to honor, any rights to indemnification or exculpation from
liabilities for acts or omissions occurring at or prior to the Effective Time
now existing in favor of the officers and directors of Company as provided in
its Articles of Incorporation or Bylaws, as currently in effect.

     (b)  For a period of three (3) years after the Effective Time, Parent shall
maintain (to the extent available in the market) in effect a directors' and
officers' liability insurance policy covering those persons who are currently
covered by Company's directors' and officers' liability insurance policy (true
and complete copies of which have been heretofore delivered by Company to
Parent) with coverage in the amount and scope at least as favorable as Company's
existing coverage; provided that in no event shall Parent be required to expend
in the aggregate in excess of 200% of the annual premium currently paid by
Company for such coverage; and if such premium would at any time exceed 200% of
such amount, then Parent shall maintain insurance policies which provide the
maximum and best coverage available at an annual premium equal to 200% of such
amount.

     5.17  Preferred Stock; Warrants.  Company shall (i) ensure that either all
           -------------------------
of Company's outstanding Preferred Stock shall have been converted into Company
Common Stock in accordance with the Articles of Incorporation of Company or that
the Articles of Incorporation of Company shall provide that the Merger shall
cause a liquidation event with respect to the Company Preferred Stock, so that
shares of Company Preferred Stock shall be converted into the right to receive
Merger Consideration in the Merger, and (ii) ensure that all outstanding Company
Warrants have been exercised at or prior to the Effective Time.

     5.18  Stock Option Waivers.   Company shall use its reasonable best efforts
           --------------------
to obtain waivers in the form attached hereto as Exhibit I from the individuals
                                                 ---------
listed on Schedule 6.3(b).
          ---------------

                                       38
<PAGE>

                                  ARTICLE VI

                            CONDITIONS TO THE MERGER
                            ------------------------
     6.1  Conditions to Obligations of Each Party to Effect the Merger. The
          ------------------------------------------------------------
respective obligations of each party to this Agreement to consummate and effect
this Agreement and the transactions contemplated hereby shall be subject to the
satisfaction at or prior to the Effective Time of each of the following
conditions, any of which may be waived, in writing, by agreement of all the
parties hereto:

          (a)  Securityholder Approval.  This Agreement and the Merger shall
               -----------------------
have been duly approved and adopted by the requisite vote of the holders of
Company Capital Stock, and any agreements or arrangements that may result in the
payment of any amount that would not be deductible by reason of Section 280G of
the Code shall have been approved by such number of shareholders of Company as
is required by the terms of Section 280G(b)(5)(B) and shall be obtained in a
manner which satisfies all applicable requirements of such Code Section
280G(b)(5)(B) and the proposed Treasury Regulations thereunder, including
(without limitation) Q-7 of Section 1.280G-1 of such proposed regulations.

          (b)  No Injunctions or Restraints; Illegality.  No temporary
               ---------------------------------------
restraining order, preliminary or permanent injunction or other order issued by
any court of competent jurisdiction or other legal or regulatory restraint or
prohibition preventing the consummation of the Merger shall be in effect, nor
shall any proceeding brought by an administrative agency or commission or other
governmental authority or instrumentality, domestic or foreign, seeking any of
the foregoing be pending; nor shall there be any action taken, or any statute,
rule, regulation or order enacted, entered, enforced or deemed applicable to the
Merger, which makes the consummation of the Merger illegal. In the event an
injunction or other order shall have been issued, each party agrees to use its
reasonable efforts to have such injunction or other order lifted.

          (c)  Governmental Approval.  Parent, Company and their respective
               ---------------------
subsidiaries shall have timely obtained from each Governmental Entity all
approvals, waivers and consents, if any, necessary for consummation of or in
connection with the Merger and the other transactions contemplated hereby,
including such approvals, waivers and consents as may be required under the
Exchange Act and the HSR Act; provided, however, that none of the preceding
                              --------  -------
shall be deemed obtained or made for purposes of satisfying the foregoing
condition to Parent's obligation to effect the Merger if it shall impose a non-
customary condition or restriction that Parent reasonably determines in good
faith could reasonably be expected to result in a Material Adverse Effect on
Parent or the Surviving Corporation.

          (d)  Escrow Agreements.  Parent, Company, Escrow Agent and the
               -----------------
Shareholders' Agent shall have entered into the Escrow Agreements.

          (e)  Issuance of Shares.  The fairness hearing with respect to the
Merger shall have been held, and the terms of the Merger shall have been
determined to be fair, by the Commissioner of Corporations of the State of
California and the California Permit shall have been issued by the State of
California. In the alternative, each securityholder of Company shall

                                       39
<PAGE>

have duly executed and delivered to Company the Shareholder Representation
Agreement, and the parties shall be reasonably satisfied that the shares of
Parent Common Stock to be issued in connection with the Merger pursuant to
Section 1.6(a) are issuable without registration pursuant to Section 4(2) of the
Securities Act and SEC rules and regulations promulgated thereunder as set forth
in Section 1.11(c).

          6.2  Additional Conditions to Obligations of Company. The obligations
               -----------------------------------------------
of Company to consummate and effect the Merger shall be subject to the
satisfaction at or prior to the Effective Time of each of the following
conditions, any of which may be waived, in writing, by Company:

          (a)  Representations, Warranties and Covenants.  (i) The
               -----------------------------------------
representations and warranties of Parent in this Agreement shall be true and
correct in all material respects (except for such representations and warranties
that are qualified by their terms by a reference to Material Adverse Effect or
materiality, which representations and warranties as so qualified shall be true
and correct in all respects) on and as of the Effective Time as though such
representations and warranties were made on and as of the Effective Time (other
than representations and warranties expressly made as of an earlier date, which
shall have been so true and correct as of such earlier date) and (ii) Parent
shall have performed and complied in all material respects with all covenants,
obligations and conditions of this Agreement and the Ancillary Agreements
required to be performed and complied with by it as of or prior to the Effective
Time.

          (b)  Certificate of Parent.  Company shall have been provided with a
               ---------------------
certificate executed on behalf of Parent by its President and its Chief
Financial Officer to the effect that the condition set forth in Section 6.2(a)
has been satisfied.

          (c)  Tax Opinion.  Company shall have received a written opinion of
               -----------
Latham & Watkins, dated as of the Closing Date to the effect that the Merger
will constitute a reorganization within the meaning of Section 368(a) of the
Code, and such opinion shall not have been withdrawn. In rendering such opinion,
counsel shall be entitled to rely upon, among other things, reasonable
assumptions as well as representations of Parent, Merger Sub and Company,
substantially in the form of Exhibits G and H (allowing for such amendments to
the representations as Latham & Watkins deems necessary).

     6.3  Additional Conditions to the Obligations of Parent and Merger Sub.
          -----------------------------------------------------------------
The obligations of Parent and Merger Sub to consummate and effect the Merger
shall be subject to the satisfaction at or prior to the Effective Time of each
of the following conditions, any of which may be waived, in writing, by Parent:

          (a)  Representations, Warranties and Covenants.  (i) The
               -----------------------------------------
representations and warranties of Company in this Agreement shall be true and
correct in all material respects (except for such representations and warranties
that are qualified by their terms by a reference to Material Adverse Effect or
materiality, which representations and warranties as so qualified shall be true
and correct in all respects) on and as of the Effective Time as though such
representations and warranties were made on and as of the Effective Time (other
than representations and warranties expressly made as of an earlier date, which
shall have been so true and correct as of such earlier date) and (ii) Company
shall have performed and complied in all material respects

                                       40
<PAGE>

with all covenants, obligations and conditions of this Agreement and the
Ancillary Agreements to which it is a party required to be performed and
complied with by it as of or prior to the Effective Time.

          (b)  Certificate of Company.  Parent shall have been provided with a
               ----------------------
certificate executed on behalf of Company by its President and Chief Financial
Officer to the effect that the condition set forth in Section 6.3(a) has been
satisfied.

          (c)  Third Party Consents. Parent shall have been furnished with
               --------------------
evidence satisfactory to it of the consent or approval of those persons whose
consent or approval shall be required in connection with the Merger under any
Material Contract of Company or otherwise, the failure of which to obtain could
reasonably be expected to have a Material Adverse Effect on Parent or the
Surviving Corporation. Without limiting the foregoing, Parent shall have been
furnished with satisfactory evidence of the approval by the "Investor Nominee"
under the Stockholders' Agreement, dated September 10, 1999, among Company and
its shareholders identified therein, of any "Change of Management" (as defined
therein) resulting from the transactions contemplated hereby, or of the
inapplicability thereof to such transactions.

          (d)  Shareholder Agreements. Parent shall have received from each
               ----------------------
director, officer (other than those listed in Schedule 5.8) and other Affiliate
of Company a duly executed Shareholder Agreement in substantially the form
attached hereto as Exhibit C, together with a duly executed Irrevocable Proxy,
which agreements and instruments shall be in full force and effect, provided
that the holders of Series A Preferred Stock of Company shall not be required to
execute a Market Standoff Letter Agreement.

          (e)  Shareholder Representation Agreements. To the extent applicable
               -------------------------------------
under Section 1.11(b), Parent shall have received from each securityholder of
Company a duly executed Shareholder Representation Agreement in substantially
the form attached hereto as Exhibit D, together with a duly completed Investor
Suitability Questionnaire, which agreements shall be in full force and effect.

          (f)  FIRPTA Certificate.  Company shall, prior to the Closing Date,
               ------------------
provide Parent with a properly executed FIRPTA Certificate, in form and
substance reasonably acceptable to Parent, which states that shares of capital
stock of Company do not constitute "United States real property interests" under
Section 897(c) of the Code, for purposes of satisfying Parent's obligations
under Treasury Regulation Section 1.1445-2(c)(3). In addition, simultaneously
with delivery of such FIRPTA Certificate, Company shall have provided to Parent,
as agent for Company, a form of notice to the Internal Revenue Service in
accordance with the requirements of Treasury Regulation Section 1.897-2(h)(2)
and in form and substance reasonably acceptable to Parent along with written
authorization for Parent to deliver such notice form to the Internal Revenue
Service on behalf of Company upon the Closing of the Merger.

          (g)  Resignation of Directors and Officers.  The directors and
               -------------------------------------
officers of Company in office immediately prior to the Effective Time shall have
resigned as directors and officers, as applicable, of Company effective as of
the Effective Time.

                                       41
<PAGE>

          (h)  Employment and Non-Competition Agreements. Each of the employees
               -----------------------------------------
of Company set forth on Schedule 5.13 shall have accepted employment with
                        -------------
Parent and shall have entered into an Employment and Non-Competition Agreement
substantially in the form attached hereto as Exhibit F, which Agreement shall be
                                             ---------
in full force and effect.

          (i)  Waivers.  Each of the employees of the Company set forth on
               -------
Schedule 6.3(a) shall have waived acceleration of vesting or exercisability of
---------------
Company Options or acceleration of vesting of restricted shares of Company
Capital Stock which are currently subject to Company's right of repurchase as a
result of the Merger, pursuant to a written instrument in form and substance
reasonably satisfactory to Parent. In addition, sixty percent (60%) of the
individuals set forth on Schedule 6.3(b) shall have executed and delivered to
                         ---------------
Parent a waiver in the form attached hereto as Exhibit I. Each person identified
                                               ---------
as a disqualified individual by Parent and Company who may otherwise have an
excess parachute payment under Code Section 280(G) as a result of the grant
and/or the accelerated vesting of his or her stock options, unvested shares of
common stock, and/or vested shares of common stock shall execute and deliver to
the Company, prior to the initiation of requisite shareholder approval procedure
under Section 6.1(a) of this Agreement, a waiver in substantially the form
attached as Exhibit J by which such person agrees to waive any right or
entitlement to the grant of and/or the accelerated vesting of his or her stock
options, unvested shares of common stock, and/or vested shares of common stock
unless the requisite shareholder approval of that grant and acceleration is
obtained pursuant to all applicable requirements of Code Section 280G.

          (j)  Certificates.  Company shall, prior to the Closing Date, provide
               ------------
Parent a certificate from the Secretary of State of California and the
California Franchise Tax Board as to Company's good standing and payment of all
applicable taxes, and such other certificates and closing documents as are
reasonably requested by Parent and customary for transactions of the type
contemplated hereby.

          (k)  Submission of Expenses.  Not less than two (2) business days
               ----------------------
prior to the Closing Date, Parent shall have received final statements of all
fees and expenses paid or payable by Company in connection with the Merger and
this Agreement (including, without limitation, the fees and expenses of any
financial advisors, legal counsel, accountants or other service providers
engaged by Company).

          (l)  Dissenters Rights.  Not more than five percent (5%) of the shares
               -----------------
of Company Capital Stock outstanding on the date hereof shall be Dissenting
Shares.

          (m)  Tax Opinion.  Parent shall have received a written opinion of
               -----------
Brobeck, Phleger & Harrison LLP, dated as of the Closing Date to the effect that
the Merger will constitute a reorganization within the meaning of Section 368(a)
of the Code, and such opinion shall not have been withdrawn. In rendering such
opinion, counsel shall be entitled to rely upon, among other things, reasonable
assumptions as well as representations of Parent, Merger Sub and Company,
substantially in the form of Exhibits G and H (allowing for such amendment to
the representations as Brobeck, Phleger & Harrison LLP deems necessary)

                                       42
<PAGE>

                                  ARTICLE VII

                       TERMINATION, AMENDMENT AND WAIVER
                       ---------------------------------

          7.1  Termination. At any time prior to the Effective Time, whether
               -----------
before or after approval of the matters presented in connection with the Merger
by the shareholders of Company, this Agreement may be terminated:

               (a)  by mutual consent duly authorized by the Boards of Directors
of Parent and Company;

               (b)  by either Parent or Company, if the Closing shall not have
occurred on or before September 30, 2000 (provided, that the right to terminate
this Agreement under this Section 7.1(b) shall not be available to any party
whose action or failure to act has been the cause or resulted in the failure of
the Merger to occur on or before such date and such action or failure to act
constitutes a material breach of this Agreement);

               (c)  by Parent, if (i) Company shall breach any representation,
warranty, obligation or agreement hereunder in a manner causing conditions
precedent to the Closing not to be satisfied and such breach shall not have been
cured within twenty (20) business days of receipt by Company of written notice
of such breach, provided that the right to terminate this Agreement by Parent
under this Section 7.1(c)(i) shall not be available to Parent where Parent is at
that time in material breach of this Agreement, (ii) the Board of Directors of
Company shall have withdrawn or modified its recommendation of this Agreement or
the Merger in a manner adverse to Parent or recommended, endorsed, accepted or
agreed to a Takeover Proposal or shall have resolved to do any of the foregoing,
or (iii) for any reason Company fails to call and hold the Company Shareholders
Meeting or obtain the requisite written consents of its securityholders in lieu
of such meeting by the later of August 30, 2000 or within 30 days following the
fairness hearing referred to in Section 1.11;

               (d)  by Company, if Parent shall breach any representation,
warranty, obligation or agreement hereunder in a manner causing conditions
precedent to the Closing not to be satisfied and such breach shall not have been
cured within twenty (20) business days following receipt by Parent of written
notice of such breach, provided that the right to terminate this Agreement by
Company under this Section 7.1(d) shall not be available to Company where
Company is at that time in material breach of this Agreement;

               (e)  by Parent if a Takeover Proposal shall have occurred and the
Board of Directors of Company in connection therewith, after consultation with
its legal counsel, does not within five (5) business days of such occurrence (i)
reconfirm its approval and recommendation of this Agreement and the transactions
contemplated hereby and (ii) reject such Takeover Proposal;

               (f)  by Parent if (i) any permanent injunction or other order of
a court or other competent authority preventing the consummation of the Merger
shall have become final and nonappealable or (ii) if any required approval of
the shareholders of Company shall not

                                       43
<PAGE>

have been obtained by reason of the failure to obtain the required vote upon a
vote held at a duly held meeting of shareholders or at any adjournment thereof;
or

               (g)  by Company if (i) any permanent injunction or other order of
a court or other competent authority preventing the consummation of the Merger
shall have become final and nonappealable or (ii) any required approval of the
shareholders of Company shall not have been obtained by reason of the failure to
obtain the required vote upon a vote held at a duly held meeting of shareholders
or at any adjournment thereof.

          7.2  Effect of Termination. In the event of termination of this
               ---------------------
Agreement as provided in Section 7.1, this Agreement shall forthwith become void
and there shall be no liability or obligation on the part of Parent or Company
or their respective officers, directors, securityholders or affiliates, except
as provided in Section 7.3 and/or except to the extent that such termination
results from the breach by a party hereto of any of its representations,
warranties or covenants set forth in this Agreement involving fraud, bad faith
or willful misconduct; provided that the provisions of Section 5.4
(Confidentiality), Section 7.3 (Expenses and Termination Fees) and this Section
7.2 shall remain in full force and effect and survive any termination of this
Agreement.

          7.3  Expenses and Termination Fees.
               -----------------------------

               (a)  Subject to Sections 5.15, 7.3(b), 7.3(c), 7.3(d) and 7.3(e)
whether or not the Merger is consummated, all costs and expenses incurred in
connection with this Agreement, the Ancillary Agreements and the transactions
contemplated hereby and thereby (including, without limitation, the fees and
expenses of its advisers, accountants and legal counsel) shall be paid by the
party incurring such expense.

               (b)  In the event that (i) Parent shall terminate this Agreement
pursuant to Section 7.1(e), 7.1(c)(ii) or 7.1(c)(iii), (ii) Parent shall
terminate this Agreement pursuant to Section 7.1(f)(ii), or Company shall
terminate this Agreement pursuant to Section 7.1(g)(ii), following a failure of
the shareholders of Company to approve this Agreement and, prior to the time of
the meeting of Company's shareholders, there shall have been a Takeover Proposal
which at the time of the meeting of Company's shareholders shall not have been
(A) rejected by Company or (B) withdrawn by the third party making such Takeover
Proposal, or (iii) Parent shall terminate this Agreement pursuant to Section
7.1(c)(i) and prior thereto there shall have been a Takeover Proposal which
shall not have been (x) rejected by Company or (y) withdrawn by the third party
making such Takeover Proposal then, in any such event, Company shall reimburse
Parent for all of the out-of-pocket costs and expenses incurred by Parent in
connection with this Agreement and the transactions contemplated hereby
(including, without limitation, the fees and expenses of its advisors,
accountants and legal counsel), and, in addition to any other remedies Parent
may have, Company shall promptly pay to Parent the sum of twenty million dollars
($20,000,000); provided however, that in the event such Takeover Proposal is the
               -------- -------
initial public offering of the Company's equity securities pursuant to a
registration statement under the Securities Act, the Company shall instead
promptly pay to the Parent the sum of four million dollars ($4,000,000).

                                       44
<PAGE>

               (c)  In the event that Parent shall terminate this Agreement
pursuant to Section 7.1(c)(i) or Section 7.1(f)(ii), or Company shall terminate
this Agreement pursuant to Section 7.1(g)(ii), and, in either such event, Parent
is not then entitled to receive the sum set forth in Section 7.3(b), then
Company shall promptly reimburse Parent for all of the out-of-pocket costs and
expenses incurred by Parent in connection with this Agreement and the
transactions contemplated hereby (including, without limitation, the fees and
expenses of its advisors, accountants and legal counsel); and, in the event any
Takeover Proposal is consummated within twelve months of the later of (x) such
termination of this Agreement and (y) the payment of the above-described
expenses, Company shall promptly pay to Parent the additional sum of twenty
million dollars ($20,000,000); provided however, that in the event such Takeover
                               -------- -------
Proposal is the initial public offering of the Company's equity securities
pursuant to a registration statement under the Securities Act, the Company shall
instead promptly pay to the Parent the sum of four million dollars ($4,000,000).

               (d)  In the event that Company shall terminate this Agreement
pursuant to Section 7.1(d) and prior to the breach giving rise to such
termination, a Parent Takeover Proposal shall have been publicly announced,
then, in any such event, Parent shall reimburse Company for all of the out-of-
pocket costs and expenses incurred by Company in connection with this Agreement
and the transactions contemplated hereby (including, without limitation, the
fees and expenses of its advisors, accountants and legal counsel) and in
addition to any other remedies Company may have, Parent shall promptly pay to
Company the sum of four million dollars ($4,000,000), and, in the event that a
Parent Takeover Proposal is consummated within twelve months after such
termination of this Agreement, Parent shall pay to Company the additional sum of
sixteen million dollars ($16,000,000) upon the consummation of such Parent
Takeover Proposal. "Parent Takeover Proposal" means any offer or proposal for,
or any indication of interest in, a merger or other business combination
involving Parent or the acquisition of a majority of the outstanding shares of
capital stock of Parent, or all or substantially all of the assets of, Parent,
or any other transaction inconsistent with consummation of the transactions
contemplated hereby.

               (e)  In the event that Company shall terminate this Agreement
pursuant to Section 7.1(d), and Company is not then entitled to receive the sum
set forth in Section 7.3(e), then Parent shall promptly reimburse Company for
all of the out-of-pocket costs and expenses incurred by Company in connection
with this Agreement and the transactions contemplated hereby (including, without
limitation, the fees and expenses of its advisors, accountants and legal
counsel); and, in the event any Parent Takeover Proposal is consummated within
twelve (12) months of the later of (x) such termination of this Agreement and
(y) the payment of the above-described expenses, Parent shall promptly pay to
the Company the additional sum of twenty million dollars ($20,000,000).

          7.4  Amendment. The boards of directors of the parties hereto may
               ---------
cause this Agreement to be amended at any time by execution of an instrument in
writing signed on behalf of each of the parties hereto; provided that an
amendment made subsequent to approval of the Merger by the shareholders of
Company shall not (i) alter or change the amount or kind of consideration to be
received on conversion of the Company Capital Stock, (ii) alter or change any
term of the Articles of Incorporation of the Surviving Corporation to be
effected by the Merger, (iii) alter or change any of the terms and conditions of
the Agreement if such alteration

                                       45
<PAGE>

or change would materially adversely affect the holders of Company Capital
Stock, or (iv) otherwise require the re-solicitation of approval of the Merger
by the shareholders of the Company.

          7.5  Extension; Waiver. At any time prior to the Effective Time any
               -----------------
party hereto may, to the extent legally allowed, (i) extend the time for the
performance of any of the obligations or other acts of the other parties hereto,
(ii) waive any inaccuracies in the representations and warranties made to such
party contained herein or in any document delivered pursuant hereto or (iii)
waive compliance with any of the agreements or conditions for the benefit of
such party contained herein. Any agreement on the part of a party hereto to any
such extension or waiver shall be valid only if set forth in an instrument in
writing signed on behalf of such party.

                                 ARTICLE VIII

                           ESCROW AND INDEMNIFICATION
                           --------------------------

          8.1  Escrow Fund. As soon as practicable after the Effective Time,
               -----------
fifteen percent (15%) of the Merger Shares (the "Escrow Shares") shall be
registered in the name of, and be deposited with, State Street Bank and Trust
Company of California, N.A. (or another institution selected by Parent with the
reasonable consent of Company) as escrow agent (the "Escrow Agent"), such
deposit (together with interest and other income thereon) to constitute the
Stock Escrow Fund and fifteen percent (15%) of the Merger Cash (together with
interest and other income thereon) (the "Escrow Cash") to constitute the Cash
Escrow Fund and to be governed by the terms set forth herein and in the Escrow
Agreements attached hereto as Exhibit E-1 and Exhibit E-2. The Escrow Funds
                              -----------     -----------
shall be available to compensate Parent pursuant to the indemnification
obligations of the shareholders of Company.

          8.2  Indemnification. Subject to the limitations set forth in this
               ---------------
Article VIII, the shareholders of Company will indemnify and hold harmless
Parent and its officers, directors, agents and employees, and each person, if
any, who controls or may control Parent within the meaning of the Securities Act
(hereinafter referred to individually as an "Indemnified Person" and
collectively as "Indemnified Persons") from and against any and all losses,
costs, damages, liabilities (including without limit, GAAP liabilities) and
expenses arising from claims, demands, actions, causes of action, including,
without limitation, reasonable legal fees, net of any recoveries by Parent under
existing insurance policies or indemnities from third parties (collectively,
"Damages") arising out of any misrepresentation or breach of or default in any
of the representations, warranties, covenants and agreements given or made by
Company in or pursuant to this Agreement, the Company Disclosure Schedules or
any exhibit or schedule to this Agreement, including any agreement entered into
by Parent and Company in connection with this Agreement and any certificates
delivered pursuant to Article VI hereof, except for the certificate delivered to
Latham & Watkins pursuant to Section 6.2(c) hereof. The Escrow Funds shall be
security and the exclusive remedy for this indemnity obligation subject to the
limitations in this Agreement. Parent and Company each acknowledge that such
Damages, if any, would relate to unresolved contingencies existing at the
Effective Time, which if resolved at the Effective Time would have led to a
reduction in the total number of shares Parent would have agreed to issue in
connection with the Merger. Nothing in this Agreement shall limit the liability

                                       46
<PAGE>

(i) of Company for any breach of any representation, warranty or covenant if the
Merger is not consummated, or (ii) of any Company shareholder in connection with
any breach by such shareholder of the Shareholder Representation Agreement or
Irrevocable Proxy. No claim for indemnification after the Effective Time shall
be made under this Article VIII unless and until aggregate Damages (including
Damages pursuant to all prior claims) exceed one million dollars ($1,000,000),
in which event the Indemnified Persons shall be entitled to indemnification for
all Damages, including amounts below such threshold amount; provided, however,
                                                            --------  -------
that the Indemnified Persons shall be entitled to indemnification for all
Damages arising from any inaccuracy in the representations and warranties made
in Section 2.2 (if such inaccuracy involves the existence of any options,
warrants or other rights to acquire Company Capital Stock that are not disclosed
therein), irrespective of the foregoing threshold amount; and provided further,
                                                              -------- -------
that in no event shall the Indemnified Persons be entitled to indemnification
for any Damages in excess of the property in the Escrow Funds (except to the
extent that such indemnification is for the foregoing inaccuracies in the
representations and warranties made in Section 2.2, which shall be indemnified
without limit hereunder. Absent fraud, bad faith, or willful misconduct, the
provisions set forth in this Section 8.2 shall be the sole remedy of the
Indemnified Persons for any breach of the representations and warranties in this
Agreement.

          8.3  Escrow Period. The Escrow Period shall terminate upon the
               -------------
expiration of twelve (12) months after the Effective Time; provided, however,
                                                           --------  -------
that a portion of the Escrow Cash and Escrow Shares, which is necessary to
satisfy any unsatisfied claims specified in any Officer's Certificate
theretofore delivered to the Escrow Agent prior to termination of the Escrow
Period with respect to facts and circumstances existing prior to expiration of
the Escrow Period, shall remain in the Escrow Funds until such claims have been
resolved. Parent shall deliver to the Escrow Agent a certificate specifying the
Effective Time.

          8.4  Claims upon Escrow Funds. Upon receipt by the Escrow Agent on or
               ------------------------
before the last day of the Escrow Period of a certificate signed by any officer
of Parent (an "Officer's Certificate"), setting forth the estimate of Damages
and specifying in reasonable detail the individual items of such Damages
included in the amount so stated, the date each such item was paid, or properly
accrued or arose, and the nature of the misrepresentation, breach of warranty or
claim to which such item is related, the Escrow Agent shall, subject to the
provisions of Section 8.5 and 8.6 below, deliver to Parent out of the Cash
Escrow Fund, as promptly as practicable, the Escrow Cash held in the Cash Escrow
Fund having a value equal to such Damages. In the event the Damages exceed the
aggregate amount of assets held in the Cash Escrow Fund, the Escrow Agent shall
deliver to Parent out of the Stock Escrow Fund, shares of Parent Common Stock or
other assets held in the Stock Escrow Fund having a value equal to such Damages
not previously covered by the Cash Escrow Fund. For the purpose of compensating
Parent for its Damages pursuant to this Agreement, the Parent Common Stock in
the Stock Escrow Fund shall be valued at $32 per share of Parent Common Stock
(the "Escrow Value").

          8.5  Objections to Claims. At the time of delivery of any Officer's
               --------------------
Certificate to the Escrow Agent, a duplicate copy of such Officer's Certificate
shall be delivered to the Shareholders' Agent (defined in Section 8.7 below) and
for a period of thirty (30) days after such delivery to the Shareholders' Agent
of such Officer's Certificate, the Escrow Agent shall make no delivery of Parent
Common Stock or other property pursuant to Section 8.4 hereof unless the

                                       47
<PAGE>

Escrow Agent shall have received written authorization from the Shareholders'
Agent to make such delivery. After the expiration of such thirty (30) day
period, the Escrow Agent shall make delivery of the Parent Common Stock or other
property in the Escrow Funds in accordance with Section 8.4 hereof, provided
that no such payment or delivery may be made if the Shareholders' Agent shall
object in a written statement to the claim made in the Officer's Certificate,
and such statement shall have been delivered to the Escrow Agent and to Parent
prior to the expiration of such thirty (30) day period.

          8.6  Resolution of Conflicts; Arbitration.
               ------------------------------------

               (a)  In case the Shareholders' Agent shall so object in writing
to any claim or claims by Parent made in any Officer's Certificate, Parent shall
have ten (10) days after receipt by the Escrow Agent of an objection by the
Shareholders' Agent to respond in a written statement to the objection of the
Shareholders' Agent. If after such ten (10) day period there remains a dispute
as to any claims, the Shareholders' Agent and Parent shall attempt in good faith
for ten (10) days to agree upon the rights of the respective parties with
respect to each of such claims. If the Shareholders' Agent and Parent should so
agree, a memorandum setting forth such agreement shall be prepared and signed by
both parties and shall be furnished to the Escrow Agent. The Escrow Agent shall
be entitled to rely on any such memorandum and shall distribute the Parent
Common Stock or other property from the Escrow Funds in accordance with the
terms thereof.

               (b)  If no such agreement can be reached after good faith
negotiation, either Parent or the Shareholders' Agent may, by written notice to
the other, demand arbitration of the matter unless the amount of the damage or
loss is at issue in pending litigation with a third party, in which event
arbitration shall not be commenced until such amount is ascertained or both
parties agree to arbitration; and in either such event the matter shall be
settled by arbitration conducted by one arbitrator. The decision of the
arbitrator as to the validity and amount of any claim in such Officer's
Certificate shall be binding and conclusive upon the parties to this Agreement,
and notwithstanding anything in Section 8.5 hereof, the Escrow Agent shall be
entitled to act in accordance with such decision and make or withhold payments
out of the Escrow Funds in accordance therewith.

               (c)  Judgment upon any award rendered by the arbitrators may be
entered in any court having jurisdiction. Any such arbitration shall be held in
Santa Clara, San Mateo or San Francisco County, California under the commercial
rules then in effect of the American Arbitration Association. For purposes of
this Section 8.6(c), in any arbitration hereunder in which any claim or the
amount thereof stated in the Officer's Certificate is at issue, Parent shall be
deemed to be the Non-Prevailing Party unless the arbitrators award Parent more
than one-half (1/2) of the amount in dispute, plus any amounts not in dispute;
otherwise, the Company shareholders for whom shares of Parent Common Stock
otherwise issuable to them have been deposited in the Escrow Funds shall be
deemed to be the Non-Prevailing Party. The Non-Prevailing Party to an
arbitration shall pay its own expenses, the fees of each arbitrator, the
administrative fee of the American Arbitration Association, and the expenses,
including without limitation, attorneys' fees and costs, reasonably incurred by
the other party to the arbitration.

          8.7  Shareholders' Agent.
               -------------------

                                       48
<PAGE>

               (a)  Mark Cronan shall be constituted and appointed as agent
("Shareholders' Agent") for and on behalf of the Company shareholders to give
and receive notices and communications, to authorize delivery to Parent of the
Parent Common Stock or other property from the Escrow Fund in satisfaction of
claims by Parent, to object to such deliveries, to agree to, negotiate, enter
into settlements and compromises of, and demand arbitration and comply with
orders of courts and awards of arbitrators with respect to such claims, and to
take all actions necessary or appropriate in the judgment of the Shareholders'
Agent for the accomplishment of the foregoing. Such agency may be changed by the
holders of a majority in interest of the Escrow Fund from time to time upon not
less than ten (10) days' prior written notice to Parent. No bond shall be
required of the Shareholders' Agent, and the Shareholders' Agent shall receive
no compensation for his services. Notices or communications to or from the
Shareholders' Agent shall constitute notice to or from each of the Company
shareholders.

               (b)  The Shareholders' Agent shall not be liable for any act done
or omitted hereunder as Shareholders' Agent while acting in good faith, and any
act done or omitted pursuant to the advice of counsel shall be conclusive
evidence of such good faith. The Company shareholders shall jointly and
severally indemnify the Shareholders Agent and hold him harmless against any
loss, liability or expense incurred without gross negligence or bad faith on the
part of the Shareholders' Agent and arising out of or in connection with the
acceptance or administration of his duties hereunder.

               (c)  The Shareholders' Agent shall have reasonable access to
information about Company and the reasonable assistance of Company's officers
and employees for purposes of performing its duties and exercising its rights
hereunder, provided that the Shareholders' Agent shall treat confidentially and
not disclose any nonpublic information from or about Company to anyone (except
on a need to know basis to individuals who agree to treat such information
confidentially).

          8.8  Actions of the Shareholders' Agent. A decision, act, consent or
               ----------------------------------
instruction of the Shareholders' Agent shall constitute a decision of all
Company shareholders for whom shares of Parent Common Stock otherwise issuable
to them are deposited in the Escrow Fund and shall be final, binding and
conclusive upon each such Company shareholder, and the Escrow Agent and Parent
may rely upon any decision, act, consent or instruction of the Shareholders'
Agent as being the decision, act, consent or instruction of each and every such
Company shareholder. The Escrow Agent and Parent are hereby relieved from any
liability to any person for any acts done by them in accordance with such
decision, act, consent or instruction of the Shareholders' Agent.

          8.9  Third-Party Claims. In the event Parent becomes aware of a third-
               ------------------
party claim which Parent believes may result in a demand against the Escrow
Fund, Parent shall promptly notify the Shareholders' Agent of such claim, and
the Shareholders' Agent and the Company shareholders for whom shares of Parent
Common Stock otherwise issuable to them are deposited in the Escrow Fund shall
be entitled, at their expense, to participate in any defense of such claim.
Parent shall have the right in its sole discretion to settle any such claim;
provided, however, that Parent may not effect the settlement of any such claim
without the written consent of the Shareholders' Agent, which consent shall not
be unreasonably withheld. If the amount of

                                       49
<PAGE>

any such claim exceeds the amounts then on deposit in the Escrow Fund, the
Company shareholders (acting through the Shareholders' Agent) shall be entitled
to assume the defense of such claim; provided, however, that they shall not, in
whole or in part, settle such claim without the prior written consent of Parent
(not to be unreasonably withheld or delayed). In the event that the
Shareholders' Agent has consented to any such settlement, the Shareholders'
Agent shall have no power or authority to object under Section 8.6 or any other
provision of this Article VIII to the amount of any claim by Parent against the
Escrow Fund for indemnity with respect to such settlement.

                                  ARTICLE IX

                               GENERAL PROVISIONS
                               ------------------

          9.1  Non-Survival at Effective Time. The representations and
               ------------------------------
warranties set forth herein shall survive until the expiration of twelve (12)
months after the Effective Time. The agreements set forth in this Agreement
shall terminate at the Effective Time, except that the agreements set forth in
Article I, Section 5.4 (Confidentiality), 5.7 (Further Assurances), 5.8 (Company
Shareholder Agreements), 5.9 (Blue Sky Laws), 5.10 (Employee Benefit Plans),
5.11 (Form S-8), 5.12 (Listing of Additional Shares), 5.15 (Expenses), 5.16
(Director and Officer Indemnification), 7.3 (Expenses and Termination Fees), 7.4
(Amendment), Article VIII and this Article IX shall survive the Effective Date
and the Closing.

          9.2  Notices. All notices and other communications hereunder shall be
               -------
in writing and shall be deemed given if delivered personally or by commercial
delivery service, or mailed by registered or certified mail (return receipt
requested) or by reputable overnight courier or sent via facsimile (with
confirmation of receipt and followed by delivery by one of the other methods
described in this Section) to the parties at the following address (or at such
other address for a party as shall be specified by like notice):

               (a)  if to Parent, to:

                    Digital Island, Inc.
                    45 Fremont Street, 12th Floor
                    San Francisco, CA 94105
                    Attention:  T.L. Thompson
                    Facsimile No.:  (415) 738-4141
                    Telephone No.:  (415) 738-4100

               with a copy to:

                    Brobeck, Phleger & Harrison LLP
                    2200 Geng Road
                    Two Embarcadero Place
                    Palo Alto, CA  94303
                    Attention:  Curtis L. Mo, Esq.
                    Facsimile No.:  (650) 496-2736
                    Telephone No.:  (650) 424-0160

                                       50
<PAGE>

               (b)  if to Company, to:

                    SoftAware, Inc.
                    4640 Admiralty Way, 12th Floor
                    Marina Del Rey, CA 90292
                    Attention:  Mark Cronan
                    Facsimile No.:  (310) 305-9165
                    Telephone No.:  (310) 448-5866

               with a copy to:

                    Latham & Watkins
                    650 Town Center Drive
                    Suite 2000
                    Costa Mesa, CA 92626
                    Attention:  David C. Flattum
                    Facsimile No.:  (714) 755-8290
                    Telephone No.:  (714) 540-1235

          9.3  Interpretation. When a reference is made in this Agreement to
               --------------
Exhibits, such reference shall be to an Exhibit to this Agreement unless
otherwise indicated. The words "include," "includes" and "including" when used
herein shall be deemed in each case to be followed by the words "without
limitation." The phrase "made available" in this Agreement shall mean that the
information referred to has been made available if requested by the party to
whom such information is to be made available. The phrases "the date of this
Agreement", "the date hereof", and terms of similar import, unless the context
otherwise requires, shall be deemed to refer to the date set forth in the first
paragraph of this Agreement. The table of contents and headings contained in
this Agreement are for reference purposes only and shall not affect in any way
the meaning or interpretation of this Agreement.

          9.4  Counterparts. This Agreement may be executed in two or more
               ------------
counterparts, all of which shall be considered one and the same agreement and
shall become effective when one or more counterparts have been signed by each of
the parties and delivered to the other parties, it being understood that all
parties need not sign the same counterpart.

          9.5  Entire Agreement; Nonassignability; Parties in Interest. This
               -------------------------------------------------------
Agreement and the documents and instruments and other agreements specifically
referred to herein or delivered pursuant hereto, including the Exhibits, the
Company Disclosure Schedule, the Parent Disclosure Schedule and the other
Schedules (a) constitute the entire agreement among the parties with respect to
the subject matter hereof and supersede all prior agreements and understandings,
both written and oral, among the parties with respect to the subject matter
hereof, except for the Confidentiality Agreement, which shall continue in full
force and effect, and shall survive any termination of this Agreement or the
Closing, in accordance with its terms (b) are not intended to confer upon any
other person any rights or remedies hereunder, except as set forth in Sections
1.6(a), (e), (f) and (g), 1.7, 1.9, 1.11, 5.10, 5.11 and 5.16; and (c) shall not
be assigned by operation of law or otherwise except as otherwise specifically
provided.

                                       51
<PAGE>

          9.6  Severability. In the event that any provision of this Agreement,
               ------------
or the application thereof, becomes or is declared by a court of competent
jurisdiction to be illegal, void or unenforceable, the remainder of this
Agreement will continue in full force and effect and the application of such
provision to other persons or circumstances will be interpreted so as reasonably
to effect the intent of the parties hereto. The parties further agree to replace
such void or unenforceable provision of this Agreement with a valid and
enforceable provision that will achieve, to the extent possible, the economic,
business and other purposes of such void or unenforceable provision.

          9.7  Remedies Cumulative. Except as otherwise provided herein, any and
               -------------------
all remedies herein expressly conferred upon a party will be deemed cumulative
with and not exclusive of any other remedy conferred hereby, or by law or equity
upon such party, and the exercise by a party of any one remedy will not preclude
the exercise of any other remedy.

          9.8  Governing Law. This Agreement shall be governed by and construed
               -------------
in accordance with the laws of California without reference to such state's
principles of conflicts of law. Each of the parties hereto irrevocably consents
to the exclusive jurisdiction of any court located within the State of
California, in connection with any matter based upon or arising out of this
Agreement or the matters contemplated herein, agrees that process may be served
upon them in any manner authorized by the laws of the State of California for
such persons and waives and covenants not to assert or plead any objection which
they might otherwise have to such jurisdiction and such process. The parties
further agree that any dispute regarding the interpretation or validity of, or
otherwise arising out of this Agreement, shall be subject to the exclusive
jurisdiction of the California State Courts in and for Santa Clara or San
Francisco County, California or, in the event of federal jurisdiction, the
United States District Court for the Northern District of California sitting in
Santa Clara or San Francisco County, California, and each party hereby agrees to
submit to the personal and exclusive jurisdiction and venue of such courts and
not to seek the transfer of any case or proceeding out of such courts.

          9.9  Rules of Construction. The parties hereto agree that they have
               ---------------------
been represented by legal counsel during the negotiation, preparation and
execution of this Agreement and, therefore, waive the application of any law,
regulation, holding or rule of construction providing that ambiguities in an
agreement or other document will be construed against the party drafting such
agreement or document.

         9.10  Definitions. For purposes of this Agreement, (a) "Material
               -----------
Adverse Effect" means, with respect to any person or entity, any event, change
or effect (other than, in the case of Parent, any of the same to the extent
arising from changes in the trading price of Parent Common Stock) that is
materially adverse to the business, operations, personnel, condition (financial
or otherwise), properties, assets (including intangible assets), liabilities, or
results of operations of such person or entity and its subsidiaries, taken as a
whole, and (b) "knowledge" means, with respect to any party, the actual
knowledge of the directors and officers of such party, and in the case of the
Company, such employees as listed on Schedule 9.10.
                                     -------------

                                       52
<PAGE>

          IN WITNESS WHEREOF, each of the parties hereto has caused this
Agreement to be executed and delivered by its respective officer thereunto duly
authorized, all as of the date first written above.

                                 DIGITAL ISLAND, INC.



                                 By:  /s/ T.L. Thompson
                                      ------------------
                                      Name: T.L. Thompson
                                      Title:  Chief Financial Officer



                                 OCEAN ACQUISITION CORP.



                                 By:  /s/ T.L. Thompson
                                      ------------------
                                      Name:  T.L. Thompson
                                      Title:  Chief Financial Officer



                                 SOFTAWARE, INC.


                                 By:  /s/ Marshall Rockwell
                                      ---------------------
                                      Name:  Marshall Rockwell
                                      Title:  Chief Executive Officer


            [SIGNATURE PAGE TO AGREEMENT AND PLAN OF REORGANIZATION]
<PAGE>

                                    EXHIBIT A
                                    ---------

                               AGREEMENT OF MERGER
                               -------------------

                                       OF

                              DIGITAL ISLAND, INC.

                             OCEAN ACQUISITION CORP.

                                       AND

                                 SOFTAWARE, INC.

          This Agreement of Merger, dated as of the _____ day of ___________,
2000 ("Merger Agreement"), among Digital Island, Inc. a Delaware corporation
("Parent"), Ocean Acquisition Corp., a California corporation and a wholly owned
subsidiary of Parent ("Merger Sub"), and SoftAware, Inc., a California
corporation ("Company").

                                    RECITALS
                                    --------

          A. Company was incorporated in the State of California on December 23,
1993 and on the date hereof has issued and outstanding 20,492,945 shares of
Common Stock ("Company Common Stock") and 4,593,023 shares of Preferred Stock
("Company Preferred Stock"). Company Common Stock and Company Preferred Stock
are collectively referred to herein as "Company Capital Stock".

          B. Parent, Merger Sub and Company have entered into an Agreement and
Plan of Reorganization, dated as of July ____, 2000, (the "Agreement and Plan of
Reorganization") providing for the merger ("Merger") of Merger Sub with and into
Company.

          C. The Boards of Directors of Parent, Company and Merger Sub and the
shareholders of Company have approved the Merger.

                                   AGREEMENTS
                                   ----------

          The parties hereto hereby agree as follows:

          1. Merger Sub shall be merged with and into Company, and Company shall
be the surviving corporation (the "Surviving Corporation").

          2. The Merger shall become effective at such time (the "Effective
Time") as this Merger Agreement and the officers' certificate of Company is
filed with the Secretary of State of the State of California pursuant to Section
1103 of the Corporations Code of the State of California.

                                       1
<PAGE>

          3. At the Effective Time (i) all shares of Company Capital Stock that
are owned directly or indirectly by Company, Parent, Merger Sub or any other
subsidiary of Parent shall be cancelled, and no securities of Parent or other
consideration shall be delivered in exchange therefor, (ii) each of the issued
and outstanding shares of Company Capital Stock (other than shares, if any, held
by persons who have not voted such shares for approval of the Merger and with
respect to which such persons shall become entitled to exercise dissenters'
rights in accordance with Section 1300 et seq. of the California Corporations
Code, referred to hereinafter as "Dissenting Shares") shall be converted
automatically into the right to receive ________ of a share of Parent Common
Stock, rounded down to the nearest whole number of shares, and $_______ in cash.
Those shares of Parent Common Stock to be issued as provided in this Section 3
are referred to herein as the "Parent Shares."

          4. Any Dissenting Shares shall not be converted into Parent Common
Stock but shall be converted into the right to receive from the Company such
consideration as may be determined to be due with respect to such Dissenting
Shares pursuant to the law of the State of California. If after the Effective
Time any Dissenting Shares shall lose their status as Dissenting Shares, then as
of the occurrence of the event which causes the loss of such status, such shares
shall be converted into Parent Common Stock in accordance with Section 3.

          5. Notwithstanding any other term or provision hereof, no fractional
shares of Parent Common Stock shall be issued, but in lieu thereof each holder
of shares of Company Capital Stock who would otherwise, but for rounding as
provided herein, be entitled to receive a fraction of a share of Parent Common
Stock shall receive from Parent an amount of cash equal to the per share market
value of Parent Common Stock (deemed to be $32) multiplied by the fraction of a
share of Parent Common Stock to which such holder would otherwise be entitled.
The fractional share interests of each Company shareholder shall be aggregated,
so that no Company shareholder shall receive cash in an amount greater than the
value of one full share of Parent Common Stock.

          6. The conversion of Company Capital Stock into Parent Common Stock as
provided by this Merger Agreement shall occur automatically at the Effective
Time without action by the holders thereof. Each holder of Company Capital Stock
shall thereupon be entitled to receive shares of Parent Common Stock in
accordance with the Agreement and Plan of Reorganization.

          7. Also, at the Effective Time, each share of Common Stock of Merger
Sub outstanding immediately prior to the Effective Time shall automatically be
converted into and exchanged for one share of Common Stock of the Surviving
Corporation. Each stock certificate of Merger Sub evidencing ownership of any
such shares shall continue to evidence ownership of such shares of capital stock
of the Surviving Corporation.

          8. At the Effective Time, the separate existence of Merger Sub shall
cease, and Company shall succeed, without other transfer, to all of the rights
and properties of Merger Sub and shall be subject to all the debts and
liabilities thereof in the same manner as if Company


                                       2
<PAGE>

had itself incurred them. All rights of creditors and all liens upon the
property of each corporation shall be preserved unimpaired.

         9.  At the Effective Time, Company's Stock Option Plan, as amended (the
"Company Stock Option Plan"), and all options to purchase Company Common Stock
then outstanding under the Company Stock Option Plan shall be assumed by Parent.

        10.  At the Effective Time, each warrant to acquire shares of Company's
Capital Stock then outstanding (each a "Company Warrant") shall be converted and
exchanged for warrants to purchase such number of shares of Parent Common Stock
in accordance with the Agreement and Plan of Reorganization.

        11.  This Merger Agreement is intended as a plan of reorganization
within the meaning of Section 368(a) of the Internal Revenue Code of 1986, as
amended.

        12.  (a) The Articles of Incorporation of Company in effect immediately
prior to the Effective Time shall be the Articles of Incorporation of the
Surviving Corporation unless and until thereafter amended, provided however,
that immediately after the Effective Time the Articles of Incorporation of the
Surviving Corporation shall be amended and restated so as to read in its
entirety like the Articles of Incorporation of Merger Sub with Article 1 of the
Articles of Incorporation amended to read as follows: "The name of the
corporation is SoftAware, Inc."

             (b) The Bylaws of Company in effect immediately prior to the
Effective Time shall be the Bylaws of the Surviving Corporation unless and until
amended or repealed as provided by applicable law, the Articles of Incorporation
of the Surviving Corporation and such Bylaws.

             (c) The directors of Merger Sub immediately prior to the Effective
Time shall be the directors of the Surviving Corporation. The officers of Merger
Sub immediately prior to the Effective Time shall be the officers of the
Surviving Corporation.

        13.  (a) Notwithstanding the approval of this Merger Agreement by the
shareholders of Company, this Merger Agreement may be terminated at any time
prior to the Effective Time by mutual agreement of the Boards of Directors of
Parent and Company.

             (b) Notwithstanding the approval of this Merger Agreement by the
shareholders of Company, this Merger Agreement shall terminate in the event that
the Agreement and Plan of Reorganization shall be terminated as therein
provided.

             (c) In the event of the termination of this Merger Agreement as
provided above, this Merger Agreement shall forthwith become void and there
shall be no liability on the part of Company or Parent or their respective
officers, directors or shareholders, except as otherwise provided in the
Agreement and Plan of Reorganization.

                                       3
<PAGE>

             (d) This Merger Agreement may be signed in one or more
counterparts, each of which shall be deemed an original and all of which shall
constitute one agreement.

             (e) This Merger Agreement may be amended by the parties hereto any
time before or after approval hereof by the shareholders of Company, but, after
such approval, no amendment shall be made which by law requires the further
approval of such shareholders without obtaining such approval. This Merger
Agreement may not be amended except by an instrument in writing signed on behalf
of each of the parties hereto.

                                       4
<PAGE>

          IN WITNESS WHEREOF, the parties have executed this Merger Agreement as
of the date first written above.

                         DIGITAL ISLAND, INC.


                         By:
                              ----------------------------------------------
                              Ruann F. Ernst
                              Chief Executive Officer

                         By:
                              ----------------------------------------------
                              T.L. Thompson
                              Secretary


                         OCEAN ACQUISITION CORP.


                         By:
                              ----------------------------------------------
                              Ruann F. Ernst
                              President

                         By:
                              ----------------------------------------------
                              T.L. Thompson
                              Secretary


                         SOFTAWARE, INC.


                         By:
                              ----------------------------------------------
                              Marshall Rockwell
                              Chief Executive Officer

                         By:
                              ----------------------------------------------
                              Mark Yamashita
                              Secretary


                    [SIGNATURE PAGE TO AGREEMENT OF MERGER]

<PAGE>

                              OFFICERS' CERTIFICATE

                                       OF

                                 SOFTAWARE, INC.

          Marshall Rockwell, Chief Executive Officer, and Mark Yamashita,
Secretary, of SoftAware, Inc., a corporation duly organized and existing under
the laws of the State of California (the "Corporation"), do hereby certify:

          1. That they are the duly elected, acting and qualified President and
the Secretary, respectively, of the Corporation.

          2. There are two authorized class of shares, consisting of 309,556,242
shares of Common Stock, of which 20,492,945 shares are outstanding and entitled
to vote on the Agreement of Merger in the form attached and 4,593,023 shares of
Preferred Stock, all of which shares are outstanding and entitled to vote on
such Agreement of Merger.

          3. The Agreement of Merger in the form attached was duly approved by
the Board of Directors of the Corporation in accordance with the California
Corporations Code.

          4. Approval of the Agreement of Merger by the holders of at least a
majority of the outstanding shares of Common Stock and Preferred Stock, voting
as a single class, was required. The percentage of the outstanding shares of
each such class of the Corporation's shares entitled to vote on the Agreement of
Merger which voted to approve the Agreement of Merger equaled or exceeded the
vote required.

                                       1
<PAGE>

          Each of the undersigned declares under penalty of perjury that the
statements contained in the foregoing certificate are true of their own
knowledge.  Executed in _________________, California, on _______ ____, 2000.



                         By:
                              ----------------------------------------------
                              Marshall Rockwell
                              Chief Executive Officer



                         By:
                              ----------------------------------------------
                              Mark Yamashita
                              Secretary
<PAGE>

                              OFFICERS' CERTIFICATE

                                       OF

                              DIGITAL ISLAND, INC.



          Ruann F. Ernst, Chief Executive Officer, and T.L. Thompson, Secretary,
of Digital Island, Inc. a Delaware corporation ("Parent"), hereby certify that:

          1. That they are duly elected, acting and qualified President and
Secretary, respectively, of Parent.

          2. There are two authorized classes of shares, consisting of (i)
100,000,000 shares of Common Stock, of which 67,772,761 shares were issued and
outstanding on May 31, 2000, and (ii) 10,000,000 shares of Preferred Stock, none
of which are issued and outstanding.

          3. The Agreement of Merger in the form attached hereto was approved by
the Board of Directors of Parent in accordance with the Delaware General
Corporation Law.

          4. No vote of the shareholders of Parent was required pursuant to
Section 1201(b) of the California Corporations Code and Section 252 of the
Delaware General Corporation Law with respect to the merger under the Agreement
of Merger. No vote of the holders of the outstanding shares of Common Stock was
required for the issuance of Common Stock pursuant to the merger.

                                       1
<PAGE>

          Each of the undersigned declares under penalty of perjury that the
statements contained in the foregoing certificate are true of their own
knowledge.  Executed in San Francisco, California on _______________, 2000.



                                    --------------------------------------------
                                    Ruann F. Ernst
                                    Chief Executive Officer



                                    --------------------------------------------
                                    T.L. Thompson
                                    Secretary
<PAGE>

                              OFFICERS' CERTIFICATE

                                       OF

                             OCEAN ACQUISITION CORP



          Ruann F. Ernst, President, and T.L. Thompson, Secretary, of Ocean
Acquisition Corp. ("Merger Sub"), a California corporation and wholly owned
subsidiary of Digital Island, Inc., a Delaware corporation ("Parent"), hereby
certify that:

          1. That they are duly elected, acting and qualified President and
Secretary, respectively, of Merger Sub.

          2. There is one authorized class of shares, consisting of 1,000 shares
of Common Stock, of which 1,000 shares are issued and outstanding.

          3. The Agreement of Merger in the form attached hereto was approved by
the Board of Directors of Merger Sub in accordance with the California
Corporation Law.

          4. The unanimous vote of the shareholders of Merger Sub was required
and obtained pursuant to Section 1201(b) of the California Corporations Code and
Section 252 of the Delaware General Corporation Law with respect to the merger
under the Agreement of Merger.

          5. No vote of the shareholders of Parent was required.

                                       1
<PAGE>

          Each of the undersigned declares under penalty of perjury that the
statements contained in the foregoing certificate are true of their own
knowledge.  Executed in San Francisco, California on _________________, 2000.




                                    --------------------------------------------
                                    Ruann F. Ernst
                                    President



                                    --------------------------------------------
                                    T.L. Thompson
                                    Secretary
<PAGE>

                                   EXHIBIT B
                                   ---------

                                 EXCHANGE RATIO

     Capitalized terms used but not otherwise defined herein shall have the
respective meanings set forth in the Agreement.

          (i) At the Effective Time, each share of Company Preferred Stock
issued and outstanding at the Effective Time (other than Dissenting Shares)
shall be converted and exchanged into the right to receive such number of Merger
Shares and amount of Merger Cash as shall be determined in accordance with the
liquidation preferences set forth in Section 2 of the Amended and Restated
Articles of Incorporation of Company.  The total number of Merger Shares and
amount of Merger Cash to be exchanged for Company Preferred Stock is referred to
herein as the "Preferred Component."  The "Preferred Stock Exchange Ratio" shall
be determined by dividing the stock portion of the Preferred Component by the
number of shares of Company Preferred Stock outstanding immediately prior to the
effective time.  The "Preferred Cash Exchange Ratio" shall be determined by
dividing the cash portion of the Preferred Component by the number of shares of
Company Preferred Stock outstanding immediately prior to the effective time.  In
the event that shares of different series of Company Preferred Stock remain
outstanding prior to the Effective Time, there will be separate exchange ratios
for each such series.

          (ii) At the Effective Time, each share of Company Common Stock (after
giving effect to the conversion, exchange or exercise, as the case may be, of
all securities convertible into, or exercisable or exchangeable for, Company
Common Stock (other than Company Preferred Stock), including all unexpired
outstanding options, warrants or other rights which are so converted, exercised
or exchanged at or prior to the Effective Time) issued and outstanding prior to
the Effective Time (other than Dissenting Shares) shall be converted and
exchanged for the right to receive (a) such number of Merger Shares as shall be
determined by subtracting the number of shares comprising the stock portion of
the Preferred Component from the Merger Shares and dividing the result by the
sum of (i) the number of shares of Company Common Stock outstanding immediately
prior to the Effective Time (excluding any shares cancelled in accordance with
Section 1.6(b)), (ii) the number of shares of Company Common Stock underlying
all outstanding Company Options, and (iii) the number of Shares of Company
Common Stock underlying any Company Securities other than Company Options and
Company Preferred Stock (the "Fully Diluted Common Stock") and (b) an amount of
Merger Cash as shall be determined by subtracting the cash portion of the
Preferred Component from the Merger Cash and dividing the result by the Fully
Diluted Common Stock.  The "Common Stock Exchange Ratio" shall be determined by
subtracting the stock portion of the Preferred Component from the Merger Shares
and dividing the result by the Fully Diluted Common Stock.  The "Common Cash
Exchange Ratio" shall be determined by subtracting the cash portion of the
Preferred Component from the Merger Cash and dividing the result by the Fully
Diluted Common Stock.

          (iii)  At the Effective Time, each Company Option outstanding
immediately prior to the Effective Time shall be converted and exchanged for an
option to purchase such number of shares of Parent Common Stock and on such
terms as set forth in Section 5.10(a) of the Agreement.

                                       1
<PAGE>

                                   EXHIBIT C
                                   ---------

                             SHAREHOLDER AGREEMENT

          This Shareholder Agreement (this "Agreement") is made and entered into
as of ________________, 2000 by and among Digital Island, Inc., a Delaware
corporation ("Parent"), SoftAware, Inc., a California corporation ("Company"),
and the undersigned shareholder of Company ("Shareholder").  Capitalized terms
used but not otherwise defined herein shall have the meaning set forth in the
Reorganization Agreement (as defined below).

                                    RECITALS

          WHEREAS, pursuant to an Agreement and Plan of Reorganization dated as
of July _____, 2000 by and among Parent, Ocean Acquisition Corp., a California
corporation and a wholly owned subsidiary of Parent ("Merger Sub"), and Company
(such agreement as it may be amended is hereinafter referred to as the
"Reorganization Agreement"), Merger Sub will be merged with and into Company
(the "Merger"); the outstanding shares of capital stock of Company (the "Company
Capital Stock") will be converted into, among other things, the right to receive
common stock of Parent at the effective time of the Merger (the "Parent Shares")
at the applicable exchange ratio set forth in the Reorganization Agreement; and
the Company will become a wholly owned subsidiary of Parent (the "Transaction");

          WHEREAS, it is a condition of Parent's willingness to enter into the
Transaction that certain shareholders of Company have executed and delivered to
Parent a Shareholder Agreement upon the terms set forth herein; and

          WHEREAS, Shareholder is the registered and beneficial owner of such
number of shares of the outstanding capital stock of Company as is indicated on
the signature page of this Agreement (the "Shares");

          NOW, THEREFORE, the parties agree as follows:

    1.   Share Ownership and Agreement to Retain Shares.
         ----------------------------------------------

          1.1    Transfer and Encumbrance.
                 ------------------------

                   (a)  Shareholder represents and warrants to Parent that: (i)
Shareholder is the beneficial owner of the Shares and, except as otherwise set
forth on the signature page hereto, did not acquire any shares of Company
Capital Stock in contemplation of the Merger; (ii) the Shares constitute
Shareholder's entire beneficial ownership interest in the outstanding capital
stock and voting securities of Company; (iii) no other person or entity that is
not a signatory to this Agreement has a beneficial interest in or a right to
acquire the Shares or any portion of the Shares (except, with respect to
Shareholders which are partnerships, partners of such Shareholders); (iv) the
Shares are and will be at all times until the Expiration (as defined below) free
and clear of any liens, claims, options, charges or other encumbrances (except
with respect

                                       1
<PAGE>

to federal or state securities laws); and (v) Shareholder's principal residence
or place of business is set forth on the signature page hereto.

                   (b)  Other than as provided by this Agreement, at all times
prior to the Expiration, Shareholder agrees not to (i) sell, transfer, pledge,
assign or otherwise dispose of or encumber (including by gift) (collectively,
"Transfer"), or consent to any Transfer of, any Shares or New Shares (as defined
below) or any interest therein or enter into any contract, option, or other
arrangement (including any profit sharing or other derivative arrangement) with
respect to any Shares or any New Shares or any interest therein with any person
other than pursuant to the Reorganization Agreement, unless prior to any such
Transfer the transferee of such Shares or New Shares enters into and is bound by
a shareholders agreement with Parent on terms substantially identical to the
terms of this Agreement, or (ii) enter into any voting arrangement, whether by
proxy, voting agreement or otherwise, in connection with, directly or
indirectly, (1) any Acquisition Proposal (as defined below) or transaction or
occurrence which if publicly proposed and offered to Company and its
shareholders (or any of them) would be the subject of an Acquisition Proposal
(collectively, "Alternative Transactions") or (2) any amendment of Company's
Articles of Incorporation or Bylaws or other proposal, action or transaction
involving Company or any of its subsidiaries, which amendment or other proposal,
action or transaction would or could reasonably be expected to prevent or
materially impede, interfere with, hinder or delay the consummation of the
Merger, or change in any manner the voting rights of any class or shares of
Company Capital Stock (collectively, "Frustrating Transactions"). As used
herein, the term "Expiration" shall mean the earlier to occur of (x) the
Effective Time or (y) the valid termination of the Reorganization Agreement in
accordance with its terms.

          1.2  New Shares. Shareholder agrees that any shares of capital stock
               ----------
or voting securities of Company that Shareholder purchases or with respect to
which Shareholder otherwise acquires beneficial ownership after the date of this
Agreement and prior to the Expiration ("New Shares") shall be subject to the
terms and conditions of this Agreement to the same extent as if they constituted
Shares.

    2.  Agreement to Vote Shares. Prior to the Expiration, Shareholder covenants
        ------------------------
and agrees as follows:

                   (a)  At each meeting of the shareholders of Company called to
vote upon the Merger, the Reorganization Agreement or any of the transactions
contemplated by the Reorganization Agreement, or at any adjournment thereof, or
in any other circumstances upon which a vote, consent or other approval
(including by written consent) with respect to the Merger, the Reorganization
Agreement or any of the transactions contemplated by the Reorganization
Agreement, is sought, such Shareholder shall, including by executing a
shareholder's written consent if requested by Parent, vote (or cause to be
voted) such Shareholder's Shares or New Shares in favor of the adoption and
approval by Company of the Reorganization Agreement and the approval of the
terms thereof and of the Merger and each of the other transactions contemplated
by the Reorganization Agreement and in favor of any matter that could reasonably
be expected to facilitate the Merger and the other transactions contemplated by
the Reorganization Agreement, including any agreements or arrangements that may
result in the payment of any amount that would not be deductible by reason of
Section 280G of the Internal Revenue Code of 1986, as amended.

                                       2
<PAGE>

                   (b)  At any meeting of the shareholders of Company or at any
adjournment thereof or in any other circumstances upon which such Shareholder's
vote, consent or other approval is sought, such Shareholder shall vote (or cause
to be voted) the Shares or New Shares of such Shareholder against, and shall not
consent to (and shall cause not to be consented to), any Alternative Transaction
or Frustrating Transaction.

                   (c)  Notwithstanding the foregoing, nothing in this Agreement
shall limit or restrict Shareholder from acting in his capacity as a director or
employee of Company, to the extent applicable, it being understood that this
Agreement shall apply to Shareholder solely in his capacity as a shareholder of
Company.

    3. Irrevocable Proxy. Shareholder hereby agrees to timely deliver to Parent
       -----------------
a duly executed proxy in the form attached hereto as Annex A (the "Proxy"), such
                                                     -------
Proxy to cover the Shares and New Shares in respect of which Shareholder is
entitled to vote at each meeting of the Shareholders of Company (including,
without limitation, each written consent in lieu of a meeting). Upon the
execution of this Agreement by Shareholder, Shareholder hereby revokes any and
all prior proxies given by Shareholder with respect to the Shares and agrees not
to grant any subsequent proxies with respect to the Shares until after the
Expiration.

    4. Additional Covenants of Shareholder. Shareholder hereby represents,
       -----------------------------------
warrants and covenants to Parent as follows:

                   (a)  Shareholder has full power and legal capacity to execute
and deliver this Agreement, to perform its obligations hereunder and to
consummate the transactions contemplated hereby. This Agreement has been duly
and validly executed and delivered by Shareholder and constitutes the valid and
binding obligation of Shareholder, enforceable against Shareholder in accordance
with its terms. Except as may be limited by (i) the effect of bankruptcy,
insolvency, conservatorship, arrangement, moratorium or other laws affecting or
relating to the rights of creditors generally, or (ii) the availability of
specific performance, injunctive relief or other equitable remedies and general
principles of equity, regardless of whether considered in a proceeding in equity
or at law, the execution and delivery of this Agreement by Shareholder does not,
and the performance of Shareholder's obligations hereunder will not, result in
any breach of or constitute a default (or an event that with notice or lapse of
time or both would become a default) under, or give to others any right to
terminate, amend, accelerate or cancel any right or obligation under, or result
in the creation of any lien or encumbrance on any Shares or New Shares pursuant
to, any note, bond, mortgage, indenture, contract, agreement, lease, license,
permit, franchise or other instrument or obligation to which Shareholder is a
party or by which Shareholder or the Shares or New Shares are or will be bound
or affected.

                   (b)  Shareholder shall take, or cause to be taken, all other
actions, and to do, or cause to be done, and to assist and cooperate with the
other parties in doing, all other things, reasonably necessary, proper or
advisable to consummate and make effective, in the most expeditious manner
practicable, the Merger and the other transactions contemplated by the
Reorganization Agreement.

                                       3
<PAGE>

                   (c)  Until the Expiration, Shareholder shall not, and shall
not authorize or permit any of its subsidiaries or affiliates (other than
Company), officers, directors and employees and any investment banker, attorney,
accountant or other agent retained by Shareholder or them to, issue any press
release or make any other public statement with respect to the Reorganization
Agreement, this Agreement, the Merger or any of the other transactions
contemplated by the Reorganization Agreement or this Agreement without the prior
written consent of Parent, except as may be required by applicable law.

                   (d)  Until the Expiration, Shareholder will not (and will use
Shareholder's reasonable best efforts to cause Company, its affiliates,
officers, directors and employees and any investment banker, attorney,
accountant or other agent retained by Shareholder or them, not to): (i) initiate
or solicit, directly or indirectly, any proposal, plan, or offer to acquire all
or any substantial part of the business or assets or capital stock of Company,
whether by merger or other business combination, purchase of stock or assets,
tender offer or otherwise, or to liquidate Company or otherwise distribute to
the Shareholders of Company all or any substantial part of the business, assets
or capital stock of Company (each, an "Acquisition Proposal"); (ii) initiate,
directly or indirectly, any contact with any person in an effort to or with a
view towards soliciting or encouraging or facilitating any Acquisition Proposal;
(iii) furnish information concerning Company's business, properties or assets to
any corporation, partnership, person or other entity or group (other than
Parent, or any associate, agent or representative of Parent) under any
circumstances that could reasonably be expected to relate to an actual or
potential Acquisition Proposal; or (iv) negotiate or enter into discussions or
an agreement, directly or indirectly, with any entity or group with respect to
any potential Acquisition Proposal. In the event Shareholder shall receive or
become aware of any Acquisition Proposal subsequent to the date hereof,
Shareholder shall promptly inform Parent as to any such matter and the details
thereof to the extent possible without breaching any other agreement to which
such Shareholder is a party or violating its fiduciary duties.

                   (e)  Shareholder hereby waives any rights of appraisal, or
rights to dissent from the Merger, that such Shareholder may have.

                   (f)  Shareholder shall execute and deliver to Parent the
Market Standoff Letter Agreement, in the form attached hereto as Annex B.
                                                                 -------

    5.  Enforcement of Transfer Restrictions. Shareholder understands and agrees
        ------------------------------------
that (i) Company shall be entitled to affix an appropriate legend to any
certificate representing Shares or New Shares reflecting the restrictions set
forth in this Agreement; and (ii) if Shareholder attempts to Transfer, vote or
provide any other person with the authority to vote any of the Shares other than
in compliance with this Agreement, Company shall not, and Shareholder hereby
irrevocably instructs Company not to permit any such transfer on its books and
records, issue a new certificate representing any of the Shares or New Shares or
record such vote unless and until Shareholder shall have complied with the terms
of this Agreement.

    6.  Additional Documents. Shareholder hereby covenants and agrees to execute
        --------------------
and deliver any additional documents necessary or desirable, in the reasonable
opinion of Parent, to carry out the purpose and intent of this Agreement.

                                       4
<PAGE>

    7.  Consent and Waiver. Shareholder hereby gives any consents or waivers
        ------------------
that are reasonably required for the consummation of the Transaction under the
terms of any agreement to which Shareholder is a party or pursuant to any rights
Shareholder may have.

    8.  Further Assurances. Shareholder will, from time to time, execute and
        ------------------
deliver, or cause to be executed and delivered, such additional or further
consents, documents or other instruments as Parent may request for the purpose
of effectuating the matters covered by this Agreement, including the grant of
the proxies set forth in Section 3.

    9.  Termination. Sections 1, 2, 3 and 4 hereof and the Proxy delivered in
        -----------
connection herewith shall terminate and shall have no further force or effect as
of the Expiration.

    10. Confidentiality. Shareholder agrees (i) to hold any information
        ---------------
regarding this Agreement and the Transaction in strict confidence, and (ii) not
to divulge any such information to any third person, until such time as the
Transaction has been publicly disclosed by Parent.

    11. Miscellaneous.
        -------------

          11.1   Severability. If any term, provision, covenant or restriction
                 ------------
of this Agreement is held by a court of competent jurisdiction to be invalid,
void or unenforceable, then the remainder of the terms, provisions, covenants
and restrictions of this Agreement shall remain in full force and effect and
shall in no way be affected, impaired or invalidated.

          11.2   Binding Effect and Assignment. This Agreement and all of the
                 -----------------------------
provisions hereof shall be binding upon and inure to the benefit of the parties
hereto and their respective successors and permitted assigns, but, except as
otherwise specifically provided herein, neither this Agreement nor any of the
rights, interests or obligations of the parties hereto may be assigned by any of
the parties without the prior written consent of the other party hereto. This
Agreement is intended to bind Shareholder as a Shareholder of Company only with
respect to the specific matters set forth herein.

          11.3   Amendment and Modification. This Agreement may not be modified,
                 --------------------------
amended, altered or supplemented except by the execution and delivery of a
written agreement executed by the parties hereto.


          11.4   Specific Performance; Injunctive Relief. The parties hereto
                 ---------------------------------------
acknowledge that Parent will be irreparably harmed and that there will be no
adequate remedy at law for a violation of any of the covenants or agreements of
Shareholder set forth herein. Therefore, it is agreed that, in addition to any
other remedies that may be available to Parent upon any such violation, Parent
shall have the right to enforce such covenants and agreements by specific
performance, injunctive relief or by any other means available to Parent at law
or in equity and Shareholder hereby waives any and all defenses which could
exist in its favor in connection with such enforcement and waives any
requirement for the security or posting of any bond in connection with such
enforcement.

          11.5  Notices. All notices, requests, demands or other communications
                -------
that are required or may be given pursuant to the terms of this Agreement shall
be in writing and shall be deemed to have been duly given if delivered by hand
or mailed by registered or certified mail,

                                       5
<PAGE>

postage prepaid, or delivered to a reputable overnight courier for overnight
delivery, postage prepaid, as follows:

               (a)  If to Shareholder, at the address set forth below
Shareholder's signature at the end hereof.

               (b)  if to Parent, to:

                          Digital Island, Inc.
                          45 Fremont Street
                          12th Floor
                          San Francisco, CA 94111
                          Attention:  T.L. Thompson
                          Facsimile No.:  (415) 738-4141
                          Telephone No.:  (415) 738-4100

               with a copy to:

                          Brobeck, Phleger & Harrison LLP
                          2200 Geng Road
                          Two Embarcadero Place
                          Palo Alto, CA  94303
                          Attention:  Curtis L. Mo, Esq.
                          Facsimile No.:  (650) 496-2715
                          Telephone No.:  (650) 424-0160

               (c)  if to Company, to:

                          SoftAware, Inc.
                          4640 Admiralty Way
                          12th Floor
                          Marina Del Rey, CA 90292
                          Attention:  Mark Cronan
                          Facsimile No.:  (310 305-9165
                          Telephone No.:  (310) 448-5866

                                       6
<PAGE>

                          with a copy to:

                          Latham & Watkins
                          650 Town Center Drive
                          Suite 2000
                          Costa Mesa, CA 92626
                          Attention:  David Allen
                          Facsimile No.:  (714) 755-8290
                          Telephone No.:  (714) 540-1235

or to such other address as any party hereto or any Indemnified Person may
designate for itself by notice given as herein provided.

          11.6  Governing Law. This Agreement shall be governed by, construed
                -------------
and enforced in accordance with the internal laws of the State of California,
without regard to the conflicts of laws principles thereof.

          11.7  Entire Agreement. This Agreement and the Proxy contain the
                ----------------
entire understanding of the parties in respect of the subject matter hereof, and
supersede all prior negotiations and understandings between the parties with
respect to such subject matter.

          11.8  Effect of Headings. The section headings herein are for
                ------------------
convenience only and shall not affect the construction or interpretation of this
Agreement.

          11.9  Counterparts. This Agreement may be executed in several
                ------------
counterparts, each of which shall be an original, but all of which together
shall constitute one and the same agreement.

                                       7
<PAGE>

          IN WITNESS WHEREOF, the parties have caused this Agreement to be
executed as of the date first above written.

<TABLE>
<CAPTION>
DIGITAL ISLAND, INC.                             SHAREHOLDER

<S>                                              <C>
By:_______________________________________       By:________________________________
Name:_____________________________________       (Signature)
Title:____________________________________

                                                 ___________________________________
                                                 (Signature of Spouse)

SOFTAWARE, INC.                                  ___________________________________
By:_______________________________________       (Social Security / Tax I.D. No.)
Name:_____________________________________
Title:____________________________________       ___________________________________
                                                 (Print Name of Shareholder)

                                                 ___________________________________
                                                 (Print Street Address)


                                                 ___________________________________
                                                 (Print City, State and Zip)


                                                 ___________________________________
                                                 (Print Telephone Number)


                                                 ___________________________________
                                                 (Social Security or Tax I.D. Number)
</TABLE>


Total Number of Shares of Company Capital Stock owned on the date hereof:

Common Stock:______________________________
Series A Preferred Stock:__________________
State of Residence:________________________


                    SIGNATURE PAGE TO SHAREHOLDER AGREEMENT
<PAGE>

                                    ANNEX A
                                    -------

                               IRREVOCABLE PROXY

                        TO VOTE STOCK OF SOFTAWARE, INC.
                        --------------------------------



          The undersigned shareholder of SoftAware, Inc., a California
corporation ("Company"), hereby irrevocably (to the full extent permitted by the
California Corporations Code) appoints the members of the Board of Directors of
Digital Island, Inc., a Delaware corporation ("Parent"), and each of them, or
any other designee of Parent designated in writing, as the sole and exclusive
attorneys and proxies of the undersigned, with full power of substitution and
resubstitution, to vote and exercise all voting and related rights (to the full
extent that the undersigned is entitled to do so) with respect to all of the
shares of capital stock of Company that now are or hereafter may be beneficially
owned by the undersigned, and any and all other shares or securities of Company
issued or issuable in respect thereof on or after the date hereof (collectively,
the "Shares") in accordance with the terms of this Irrevocable Proxy.  The
Shares beneficially owned by the undersigned shareholder of Company as of the
date of this Irrevocable Proxy are listed on the final page of this Irrevocable
Proxy.  Upon the undersigned's execution of this Irrevocable Proxy, any and all
prior proxies given by the undersigned with respect to any Shares are hereby
revoked and the undersigned agrees not to grant any subsequent proxies with
respect to the Shares until after the Expiration (as defined below).

          This Irrevocable Proxy is irrevocable (to the full extent provided in
the California Corporations Code), is coupled with an interest, including, but
not limited to, that certain Shareholder Agreement dated as of even date
herewith by and among Parent, Company, and the undersigned (the "Shareholder
Agreement"), and is granted in consideration of Parent entering into that
certain Agreement and Plan of Reorganization (the "Reorganization Agreement") by
and among Parent, Ocean Acquisition Corp., a California corporation and a wholly
owned subsidiary of Parent ("Merger Sub"), and Company, which Reorganization
Agreement provides for the merger of Merger Sub with and into Company, the
conversion of outstanding shares of Company capital stock into the right to
receive Parent Common Stock and cash (in accordance with the applicable exchange
ratios), and for Company to become a wholly owned subsidiary of Parent (the
"Merger").  As used herein, the term "Expiration" shall mean the earlier to
occur of (i) such date and time as the Merger shall become effective in
accordance with the terms and provisions of the Reorganization Agreement, and
(ii) the date of termination of the Reorganization Agreement.

          The attorneys and proxies named above, and each of them are hereby
authorized and empowered by the undersigned, at any time prior to the
Expiration, to act as the undersigned's attorney and proxy to vote the Shares,
and to exercise all voting and other rights of the undersigned with respect to
the Shares (including, without limitation, the power to execute and deliver
written consents pursuant to the California Corporations Code), at every annual,
special or adjourned meeting of the shareholders of Company and in every written
consent in lieu of such meeting in favor of approval and adoption of the
Reorganization Agreement and approval of the terms thereof and of the Merger and
each of the other transactions contemplated

                                       1
<PAGE>

by the Reorganization Agreement, and in favor of any matter that could
reasonably be expected to facilitate the Merger and the other transactions
contemplated by the Reorganization Agreement, and against any Alternative
Transaction or Frustrating Transaction (as such terms are defined in the
Shareholder Agreement).

          The attorneys and proxies named above may not exercise this
Irrevocable Proxy on any other matter except as provided above.  The undersigned
shareholder may vote the Shares on all other matters.

          All authority herein conferred shall survive the death or incapacity
of the undersigned and any obligation of the undersigned hereunder shall be
binding upon the heirs, personal representatives, successors and assigns of the
undersigned.

                                       2
<PAGE>

          This Irrevocable Proxy is coupled with an interest as aforesaid and is
irrevocable.

<TABLE>
<CAPTION>
Dated:  ____________________
<S>                                              <C>
                                                 _____________________________________
                                                 (Signature of Shareholder)


                                                 _____________________________________
                                                 (Print Name of Shareholder)


                                                 Shares beneficially owned:


                                                 ________ shares of Company Common Stock


                                                 ________ shares of Company Series A
                                                 Preferred Stock
</TABLE>

                     [SIGNATURE PAGE TO IRREVOCABLE PROXY]
<PAGE>

                                    ANNEX B
                                    -------

                       Market Standoff Letter Agreement
                       --------------------------------



Digital Island, Inc.
45 Fremont Street
12th Floor
San Francisco, CA  94111

          Re:  Proposed Merger of Digital Island, Inc. and SoftAware, Inc.
               -----------------------------------------------------------

Ladies and Gentlemen:

          The undersigned understands that SoftAware, Inc., a California
corporation ("Company") and Digital Island, Inc., a Delaware corporation
("Parent") have entered into an Agreement and Plan of Reorganization, dated as
of July 17, 2000 (the "Reorganization Agreement"), pursuant to which Ocean
Acquisition Corp., a California corporation and a wholly owned subsidiary of
Parent, will be merged with and into Company (the "Merger").  Capitalized terms
not otherwise defined herein shall have the same meaning given to them in the
Reorganization Agreement.

          In recognition of the benefit that the Merger will confer upon the
undersigned as a securityholder, officer and/or director of Company and/or of
Parent, and for other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the undersigned agrees with
Parent, that, from the Effective Time until the earliest to occur of (a) the
first anniversary of the Effective Time, or (b) the effective date of a merger
of Parent with or into another corporation in which fifty (50%) or more of the
voting power of Parent is disposed of, or the sale of all or substantially all
of the assets of Parent, the undersigned will not directly or indirectly (i)
issue, offer to sell, pledge, sell, contract to sell, sell any option or
contract to purchase, purchase any option or contract to sell, grant any option,
right or warrant for the sale of, or otherwise dispose of or transfer any shares
of Parent Common Stock or any securities convertible into or exchangeable or
exercisable for Parent Common Stock, whether now owned or hereafter acquired by
the undersigned or with respect to which the undersigned has or hereafter
acquires the power of disposition, or (ii) enter into any swap or any other
agreement or any transaction that transfers, in whole or in part, directly or
indirectly, the economic consequence of ownership of the Parent Common Stock or
any securities convertible into or exchangeable for the Parent Common Stock,
whether any such swap transaction is to be settled by delivery of Parent Common
Stock or other securities, in cash or otherwise.

          The foregoing paragraph shall not apply to (a) transactions by any
person relating to shares of Parent Common Stock or other securities acquired in
open market transactions after the Effective Time, (b) transfers of Parent
Common Stock or any securities convertible into or exercisable or exchangeable
for Parent Common Stock to a member of the undersigned's family or to a trust of
which the undersigned or a family member is the beneficiary, (c) distributions
or transfers of Parent Common Stock or any securities convertible into or
exercisable or exchangeable for Parent Common Stock to partners, members or
controlled affiliates of the

                                       1
<PAGE>

undersigned (each a "Transferee"), provided that upon any such transfer, the
Transferee shall sign a letter substantially similar to this letter agreement,
or (d) open market transactions involving, in any calendar quarter, no more than
five percent (5%) of the Parent Common Stock issued to the undersigned in
connection with the Merger.

          The undersigned agrees and consents to the entry of stop transfer
instructions with Parent's transfer agent against the transfer of shares of
Parent Common Stock held by the undersigned unless such transfer is made in
compliance with this Agreement.  The undersigned understands and agrees that
Parent shall be entitled to affix an appropriate legend to any certificate
representing shares of Parent Common Stock reflecting the restrictions set forth
in this Agreement.

          This Agreement is irrevocable and may only be amended in writing if
agreed to by the vote of the Board of Directors of Parent.

                                       2
<PAGE>

          The undersigned agrees that the provisions of this letter agreement
shall be binding also upon the successors, assigns, heirs and personal
representatives of the undersigned.


<TABLE>
<CAPTION>

                                       Very truly yours,


   Date: _______________________
                                       ______________________________________________________
<S>                                    <C>
                                       (Name of Entity or Individual - Please Print)

                                       ______________________________________________________
                                       (Signature)

                                       ______________________________________________________
                                       (Name of Person signing on behalf of Entity,
                                       if applicable - Please Print)

                                       ______________________________________________________
                                       (Title of Person signing on behalf of
                                       Entity, if applicable - Please Print)

                         On behalf of:

                                       _________________________________________________________
                                       (Name of Entity)
</TABLE>


              SIGNATURE PAGE TO MARKET STANDOFF LETTER AGREEMENT
<PAGE>

                                   EXHIBIT D
                                   ---------

                      SHAREHOLDER REPRESENTATION AGREEMENT


          THIS SHAREHOLDER REPRESENTATION AGREEMENT (this "Agreement") is
entered into as of the ___ day of July, 2000 between Digital Island, Inc., a
Delaware corporation ("Parent"), and the undersigned Shareholder ("Shareholder")
of SoftAware, Inc., a California corporation ("Company").  Capitalized terms
used and not defined herein shall have the meanings set forth in the
Reorganization Agreement referred to below.


                                    RECITALS

          A.  Company and Parent have entered into an Agreement and Plan of
Reorganization, dated as of  July 17, 2000 (the "Reorganization Agreement"),
pursuant to which Ocean Acquisition Corp., a California corporation and a wholly
owned subsidiary of Parent, will be merged with and into Company (the "Merger").

          B.  By virtue of the Merger and in connection therewith, Shareholder
will become the owner of shares of Common Stock of Parent (the "Parent Shares").

          C.  Pursuant to the Reorganization Agreement, Parent and an agent (the
"Shareholders' Agent") of the former shareholders of Company will enter into the
Stock Escrow Agreement and Cash Escrow Agreement with the Escrow Agent.

          D.  Shareholder understands and acknowledges that Company, Parent and
their respective Securityholders, as well as legal counsel to Company and
Parent, are entitled to rely on (x) the truth and accuracy of Shareholder's
representations contained herein and (y) Shareholder's performance of the
obligations set forth herein.

          NOW, THEREFORE, in consideration of the premises and the mutual
agreements, provisions and covenants set forth in the Reorganization Agreement
and in this Shareholder's Agreement, it is hereby agreed as follows:

     1.  Share Ownership and Agreement to Retain Shares.
         ----------------------------------------------

         1.1  Transfer and Encumbrance.
              ------------------------

              (a) Shareholder represents and warrants to Parent that: (i)
Shareholder is the beneficial owner of that number of shares of Company Capital
Stock set forth on the signature page hereto (the "Shares") and, except as
otherwise set forth on the signature page hereto, did not acquire any Shares in
contemplation of the Merger; (ii) the Shares constitute Shareholder's entire
interest in the outstanding capital stock of Company; (iii) no other person or
entity not a signatory to this Agreement has a beneficial interest in or a right
to acquire the Shares or any portion of the Shares (except, with respect to
Shareholders which are partnerships, partners of such Shareholders); (iv)

                                       1
<PAGE>

the Shares are and will be at all times up until the Expiration free and clear
of any liens, claims, options, charges or other encumbrances (except with
respect to federal and state securities laws); and (v) Shareholder's principal
residence or place of business is accurately set forth on the signature page
hereto.

               (b) Shareholder agrees not to transfer (except as may be
specifically required by court order or by operation of law), sell, exchange,
pledge or otherwise dispose of or encumber the Shares, or to make any offer or
agreement relating thereto, at any time on or prior to the Expiration. As used
herein, the term "Expiration" shall mean the earlier to occur of (i) the
Effective Time or (ii) termination of the Reorganization Agreement in accordance
with its terms.

          1.2  New Shares.  Shareholder agrees that any shares of capital stock
               ----------
of Company that Shareholder purchases or with respect to which Shareholder
otherwise acquires beneficial ownership (including, without limitation, pursuant
to any stock split, stock dividend, recapitalization, reorganization or the
like) after the date of this Agreement and prior to the Expiration shall be
subject to the terms and conditions of this Agreement to the same extent as if
they constituted Shares.

     2.   Representations, Warranties and Covenants of Shareholder.
          --------------------------------------------------------

          2.1  Shareholder hereby represents, warrants and covenants to Parent
as follows:

               (a) Purchase Entirely for Own Account. The Parent Shares being
                   ---------------------------------
acquired by Shareholder pursuant to the Merger will be acquired for investment
for Shareholder's own account, not as a nominee or agent, and not with a view to
the resale or distribution of any part thereof, and Shareholder has no present
intention of selling, granting any participation in, or otherwise distributing
the same. By executing this Agreement, Shareholder further represents that
Shareholder does not have any contract, undertaking, agreement or arrangement
with any person to sell, transfer or grant participation to such person or to
any third person, with respect to any of such Parent Shares.

               (b) Investment Experience. Shareholder, either alone or with a
                   ---------------------
"purchaser representative" as described in subsection (c) below, has substantial
experience evaluating and investing in securities of companies and acknowledges
that it has the capacity to protect its own interests in connection therewith,
can bear the economic risk of its investment and has such knowledge and
experience in financial or business matters that it is capable of evaluating the
merits and risks of the investment in the Parent Shares. If other than an
individual, Shareholder also represents it has not been organized for the
purpose of acquiring the Parent Shares.

               (c) Accredited Investor/Suitability Questionnaire. On the date
                   ---------------------------------------------
hereof and at the Closing, Shareholder (i) is and will be an "accredited
investor" within the meaning of Rule 501 of Regulation D promulgated by the
Securities and Exchange Commission (the "SEC"), as presently in effect or (ii)
meets the requirements of Section

                                       2
<PAGE>

2.1(b) above or (iii) has appointed a "purchaser representative" as defined in
Rule 501 of Regulation D to evaluate Shareholder's investment in Parent Shares.
Shareholder has delivered an Investor Suitability Questionnaire, in the form
attached as Annex A, to Parent describing Shareholder's ability to evaluate an
            -------
investment in Parent Shares.

               (d) Restricted Securities. Shareholder understands that the
                   ---------------------
Parent Shares constitute "restricted securities" under the federal securities
laws inasmuch as they are being acquired from Parent in a transaction not
involving a public offering and that under such laws and applicable regulations
such securities may be resold without registration under the Securities Act of
1933, as amended (the "Securities Act"), only in certain limited circumstances.
In this connection, Shareholder represents that Shareholder is familiar with
Rule 145 promulgated by the SEC, as presently in effect ("Rule 145"), and
understands the resale limitations imposed thereby and by the Securities Act.

               (e) Further Limitations on Disposition. Shareholder agrees not to
                   ----------------------------------
offer, sell, exchange, transfer, pledge or otherwise dispose of or encumber any
of the Parent Shares unless at that time:

                        (i) such transaction is permitted pursuant to the
provisions of Rule 145 under the Securities Act;

                        (ii) counsel representing Shareholder, reasonably
satisfactory to Parent, shall have advised Parent in a written opinion letter
reasonably satisfactory to Parent and Parent's counsel, and upon which Parent
and its counsel may rely, that no registration under the Securities Act is
required in connection with the proposed sale, transfer or other disposition;

                        (iii) a registration statement under the Securities Act
(a "Registration Statement") covering the Parent Shares proposed to be sold,
transferred or otherwise disposed of, describing the manner and terms of the
proposed sale, transfer or other disposition, and containing a current
prospectus, is filed with the SEC and made effective under the Securities Act;
provided, however, that use of and reliance on the Registration Statement will
--------  -------
be subject to customary "blackout" periods and, if Shareholder is an employee of
the Company or Parent at the time of a proposed offer, sale, exchange, transfer,
pledge or other disposition or encumbrance of the Parent Shares pursuant to such
registration statement, any applicable trading windows of Parent; or

                        (iv) an authorized representative of the SEC shall have
rendered written advice to Shareholder (sought by Shareholder or counsel to
Shareholder, with a copy thereof and of all other related communications
delivered to Parent) to the effect that the SEC will take no action, or that the
staff of the SEC will not recommend that the SEC take action, with respect to
the proposed offer, sale, exchange, transfer, pledge or other disposition or
encumbrance if consummated.

                (f) All certificates representing Parent Shares deliverable to
Shareholder pursuant to the Reorganization Agreement and in connection with the

                                       3
<PAGE>

Merger and any certificates subsequently issued with respect thereto or in
substitution therefor shall bear a legend that such shares of Parent Common
Stock may only be offered, sold, exchanged, transferred, pledged or disposed of
in accordance with this Agreement and with (i) the provisions of Rule 145 under
the Securities Act, (ii) pursuant to an effective Registration Statement or
(iii) pursuant to an exemption from registration provided by the Securities Act.
Parent, at its discretion, may cause stop transfer orders to be placed with its
transfer agent with respect to the certificates for such Parent Shares but not
as to the certificates for any part of the Parent Shares as to which said legend
is no longer appropriate.

                (g) Shareholder will observe and comply with the Securities Act
and the General Rules and Regulations thereunder, as now in effect and as from
time to time amended and including those hereafter enacted or promulgated, in
connection with any offer, sale, exchange, transfer, pledge or other disposition
or encumbrance of the Parent Shares or any part thereof.

                (h) Shareholder understands that pursuant to the Reorganization
Agreement, Parent and the Shareholders' Agent shall enter into the Stock Escrow
Agreement and Cash Escrow Agreement and that Shareholder shall be bound by the
provisions of the Stock Escrow Agreement and Cash Escrow Agreement in the forms
attached as exhibits to the Reorganization Agreement and Article VIII of the
Reorganization Agreement ("Article VIII"); and as such, Shareholder agrees to
the appointment of the person or persons identified therein as the Shareholders'
Agent and further agrees to be bound by the terms of the Stock Escrow Agreement,
Cash Escrow Agreement and Article VIII.

     3.  Additional Documents and Actions.  Shareholder hereby covenants and
         --------------------------------
agrees to execute and deliver any additional documents and take any actions
necessary or desirable, in the reasonable opinion of Parent, to carry out the
purposes and intents of this Agreement.

     4.  Consent and Waiver.  Shareholder hereby gives any consents or waivers
         ------------------
that are reasonably required for the consummation of the transactions
contemplated by the Reorganization Agreement (the "Transaction") under the terms
of any agreement to which Shareholder is a party or pursuant to any contracted
rights Shareholder may have.

     5.  Confidentiality.  Shareholder agrees (i) to hold any information
         ---------------
regarding this Agreement and the Transaction in strict confidence, and (ii) not
to divulge any such information to any third person, until such time as the
Transaction has been publicly disclosed by Parent.

     6.  Miscellaneous.
         -------------

         6.1  Severability.  If any term, provision, covenant or restriction of
              ------------
this Agreement is held by a court of competent jurisdiction to be invalid, void
or unenforceable, then the remainder of the terms, provisions, covenants and
restrictions of

                                       4
<PAGE>

this Agreement shall remain in full force and effect and shall in no way be
affected, impaired or invalidated.

          6.2  Binding Effect and Assignment.  This Agreement and all of the
               -----------------------------
provisions hereof shall be binding upon and inure to the benefit of the parties
hereto and their respective successors, but, except as otherwise specifically
provided herein, neither this Agreement nor any of the rights, interests or
obligations of the parties hereto may be assigned by either of the parties.

          6.3  Amendment and Modification.  This Agreement may not be modified,
               --------------------------
amended, altered or supplemented except by the execution and delivery of a
written agreement executed by each of the parties hereto.

          6.4  Specific Performance; Injunctive Relief.  The parties hereto
               ---------------------------------------
acknowledge that Parent will be irreparably harmed and that there will be no
adequate remedy at law for a violation of any of the covenants or agreements of
Shareholder set forth herein.  Therefore, it is agreed that, in addition to any
other remedies that may be available to Parent upon any such violation, Parent
shall have the right to enforce such covenants and agreements by specific
performance, injunctive relief or by any other means available to Parent at law
or in equity and Shareholder hereby waives any and all defenses which could
exist in its favor in connection with such enforcement and waives any
requirement for the security or posting of any bond in connection with such
enforcement.

          6.5  Notices.  All notices, requests, demands or other communications
               -------
that are required or may be given pursuant to the terms of this Agreement shall
be in writing and shall be deemed to have been duly given if delivered by hand
or mailed by registered or certified mail, postage prepaid, or delivered to a
reputable overnight courier for overnight delivery, postage prepaid, as follows:

               (a) If to Shareholder, at the address set forth below
Shareholder's signature at the end hereof, with a copy to Company.

               (b)  If to Parent, to:

                    Digital Island, Inc.
                    45 Fremont Street
                    12th Floor
                    San Francisco, CA 94111
                    Attention:  T.L. Thompson
                    Facsimile No.:  (415) 738-4141
                    Telephone No.:  (415) 738-4100

               with a copy to:

                    Brobeck, Phleger & Harrison LLP
                    2200 Geng Road
                    Two Embarcadero Place

                                       5
<PAGE>

                    Palo Alto, CA  94303
                    Attention:  Curtis L. Mo, Esq.
                    Facsimile No.:  (650) 496-2736
                    Telephone No.:  (650) 424-0160

               (c)  if to Company, to:

                    SoftAware, Inc.
                    4640 Admiralty Way
                    12th Floor
                    Marina Del Rey, CA 90292
                    Attention:  Mark Cronan
                    Facsimile No.:  (310) 305-9165
                    Telephone No.:  (310) 448-5866

               with a copy to:

                    Latham & Watkins
                    650 Town Center Drive
                    Suite 2000
                    Costa Mesa, CA 92626
                    Attention:  David Allen
                    Facsimile No.:  (714) 755-8290
                    Telephone No.:  (714) 540-8290

or to such other address as any party hereto may designate for itself by notice
given as herein provided.

          6.6  Governing Law.  This Agreement shall be governed
               -------------
by, construed and enforced in accordance with the internal laws of the State of
California, without regard to conflict of law principles thereof.

          6.7  Entire Agreement.  This Agreement, together with
               ----------------
the Reorganization Agreement (to the extent applicable), contains the entire
understanding of the parties in respect of the subject matter hereof, and
supersedes all prior negotiations and understandings between the parties with
respect to such subject matter.

          6.8  Effect of Headings.  The section headings herein
               ------------------
are for convenience only and shall not affect the construction or interpretation
of this Agreement.

          6.9  Counterparts.  This Agreement may be executed in
               ------------
several counterparts, each of which shall be an original, but all of which
together shall constitute one and the same agreement.

                    [Rest of page intentionally left blank]

                                       6
<PAGE>

          IN WITNESS WHEREOF, the parties have caused this Shareholder
Representation Agreement to be executed as of the date first above written.


DIGITAL ISLAND, INC.                SHAREHOLDER

By:                                 By:
   --------------------------          -----------------------------------
Name:                               (Signature)
     ------------------------
Title:
      -----------------------

                                    --------------------------------------
                                    (Signature of Spouse)

SOFTAWARE, INC.                     --------------------------------------
                                    (Print Name)

By:
   --------------------------       --------------------------------------
Name:                               (Print Address)
     ------------------------
Title:
      -----------------------
                                    --------------------------------------
                                    (Print Address)

                                    --------------------------------------
                                    (Print Telephone Number)

                                    --------------------------------------
                                    (Social Security or Tax I.D. Number)


Total Number of Shares of Company Capital Stock owned on the date hereof:

Common Stock:
              ---------------------
Series A Preferred Stock:
                         ----------
State of Residence:
                   ----------------
<PAGE>

                                    ANNEX A
                                    -------

                       INVESTOR SUITABILITY QUESTIONNAIRE
                       ----------------------------------

Full Name of Prospective Investor
as it Would Appear on Stock Certificate:           _____________________________
State of Domicile:                                 _____________________________

TO:  Brobeck, Phleger & Harrison LLP
     c/o Latham & Watkins
     650 Town Center Drive
     Suite 2000
     Costa Mesa, CA 92626


Ladies and Gentlemen:

          Digital Island, Inc., a Delaware corporation ("Parent"), has entered
into an Agreement and Plan of Reorganization with SoftAware, Inc., a California
corporation ("Company").  Under the Agreement and Plan of Reorganization,
shareholders of Company will be entitled to receive, among other things, shares
of common stock of Parent.  The shares of Parent common stock will be issued
pursuant to Section 4(2) of the Securities Act of 1933, as amended (the "Act"),
and Regulation D promulgated thereunder.

          Please complete the following Investor Suitability Questionnaire to
enable Parent to determine that the shares of common stock to be issued in the
merger will be exempt from registration pursuant to Section 4(2) of the Act.  By
signing below you represent that (i) the information contained herein is
complete and accurate and may be relied upon by Parent; (ii) you will notify
Parent immediately of any change in any of such information occurring prior to
the closing of the above-described transaction; and (iii) you are acquiring the
shares of Parent common stock for investment for an indefinite period, for your
own account, not as a nominee or agent, and not with a view to the sale or
distribution of any part thereof, and that you have no present intention of
selling, granting participation in, or otherwise distributing the same, subject
to any requirement of law that the disposition of such shares shall at all times
be within your control.

          All information furnished is for the sole use by Parent and its
counsel and will be held in confidence by such counsel, except that this
Statement may be furnished to such parties as is desirable or necessary to
establish compliance with federal or state securities laws.

          In connection with the receipt of shares of common stock in Parent,
the undersigned hereby represents as follows:

                                       1
<PAGE>

          1.  Representations as to Accredited Investor Status.  The undersigned
              ------------------------------------------------
has read the definition of "Accredited Investor" from Rule 501 of Regulation D
promulgated under the Securities Act of 1933, as amended (the "Act") and
attached hereto as Exhibit A, and certifies that either (check one):
                   ---------

          [ ] The undersigned is an "Accredited Investor"; or

          [ ] The undersigned is not an "Accredited Investor" but has completed
              the statement concerning his/her knowledge and experience in
              financial and business matters included in Exhibit B hereto.
              Kindly provide sufficient detail so that Parent's legal counsel
              may conclude that the undersigned is capable of evaluating the
              merits and risks of investment in Parent.

NOTE:     If the answer to Question 1 is that the undersigned is an "Accredited
----
Investor", the questionnaire is complete and please simply sign below. Any
potential investor who is not an "Accredited Investor" also must complete the
supplemental questionnaire attached hereto as Exhibit B to assure compliance
                                              ---------
with state and federal securities laws.

          The foregoing representation is true and accurate as of the date
hereof and I expect the same to be true as of the closing of the transaction
between Parent and Company.

Dated:____________       Very truly yours,

                         Signature:      _____________________________________

                         Printed Name:   _____________________________________

                         Title:          _____________________________________



                                         _____________________________________
                                         Print Name of joint investor or other
                                         person whose signature is required

                                         _____________________________________
                                         Signature


                                         _____________________________________
                                         Print Title (if applicable)
<PAGE>

                                   EXHIBIT A
                                   ---------

Rule 501.   Definitions and Terms Used in Regulation D.

            As used in Regulation D, the following terms shall have the meaning
indicated:

            (a) Accredited Investor.  "Accredited investor" shall mean any
                -------------------
person who comes within any of the following categories, or who the issuer
reasonably believes comes within any of the following categories, at the time of
the sale of the securities to that person:

               (1)  Any bank as defined in section 3(a)(2) of the Act or any
                    savings and loan association or other institution as defined
                    in Section 3(a)(5)(A) of the Act whether acting in its
                    individual or fiduciary capacity; any broker dealer
                    registered pursuant to Section 15 of the Securities Exchange
                    Act of 1934; any insurance company as defined in Section
                    2(13) of the Act; any investment company registered under
                    the Investment Company Act of 1940 or a business development
                    company as defined in Section 2(a)(48) of that Act; any
                    Small Business Investment Company licensed by the U.S. Small
                    Business Administration under Section 301(c) or (d) of the
                    Small Business Investment Act of 1958; any plan established
                    and maintained by a state, its political subdivisions, or
                    any agency or instrumentality of a state or its political
                    subdivisions, for the benefit of its employees, if such plan
                    has total assets in excess of $5,000,000; any employee
                    benefit plan within the meaning of the Employee Retirement
                    Income Security Act of 1974, if the investment decision is
                    made by a plan fiduciary, as defined in Section 3(21) of
                    such Act, which is either a bank, savings and loan
                    association, insurance company, or registered investment
                    adviser, or if the employee benefit plan has total assets in
                    excess of $5,000,000; or, if a self-directed plan, with
                    investment decisions made solely by persons that are
                    accredited investors;

               (2)  Any private business development company as defined in
                    Section 202(a)(22) of the Investment Advisers Act of 1940;

               (3)  Any organization described in Section 501(c)(3) of the
                    Internal Revenue Code, corporation, Massachusetts or similar
                    business trust, or partnership, not formed for the specific
                    purpose of acquiring the securities offered, with total
                    assets in excess of $5,000,000;

               (4)  Any director, executive officer, or general partner of the
                    issuer of the securities being offered or sold, or any
                    director, executive officer, or general partner of a general
                    partner of that issuer;

               (5)  Any natural person whose individual net worth, or joint net
                    worth with that person's spouse, at the time of his purchase
                    exceeds $1,000,000;

               (6)  Any natural person who had an individual income in excess of
                    $200,000 in each of the two most recent years or joint
                    income with that person's spouse in excess of $300,000 in
                    each of those years and has a reasonable expectation of
                    reaching the same income level in the current year;

               (7)  Any trust with total assets in excess of $5,000,000, not
                    formed for the specific purpose of acquiring the securities
                    offered, whose purchase is directed by a sophisticated
                    person as described in Rule 506(b)(2)(ii); and

               (8)  Any entity in which all of the equity owners are accredited
                    investors.
                    [Remainder omitted]

                                       1
<PAGE>

                                   EXHIBIT B
                                   ---------

                CONFIDENTIAL SUPPLEMENTAL INFORMATION STATEMENT
            (To Be Completed by Non-Accredited Individual Investors)

In order to assure compliance with applicable federal and state laws, it is
necessary to obtain information regarding the financial position and experience
of individual investors in Digital Island, Inc.

I.   GENERAL INFORMATION (attach additional sheets if necessary)

     A.  Purchasers

         1.   Name:___________________________________________________________

         2.   Address:

              Business:_______________________________________________________

                       _______________________________________________________

                       _______________________________________________________

                       _______________________________________________________

              Residence:______________________________________________________

                       _______________________________________________________

                       _______________________________________________________

         3.   Telephone:______________________________________________________

              Business:  (____) ______________________________________

              Residence: (____) ______________________________________

         4.   Amount of Investment:$__________________________________________

         5.   State where registered to vote: ________________________________

         6.   Social Security Number: ________________________________________

         7.   Date of Birth:          ________________________________________

         8.   Country of citizenship, if other than the United

              States:______________________________

         9.   Marital status:_____________________________________________

         10.  Please state your education and degrees earned:

         Degree              School                                     Year
         ------              ------                                     ----
         ______________      ___________________________________    ____________
         ______________      ___________________________________    ____________
         ______________      ___________________________________    ____________

                                       1
<PAGE>

        11.   Current occupation (if retired, please described your last
              occupation):

              Employer:______________________________________________________
              Nature  of  Business:__________________________________________
              Position and/or duties:________________________________________
              Period Employed:_______________________________________________

        12.   If current employment is less than five years, please complete the
              following chart on your employment history for the past five (5)
              years:


Employer and Title         Primary Duties                From        To
------------------         --------------                ----        --

________________________   ___________________________   __________  __________

________________________   ___________________________   __________  __________

________________________   ___________________________   __________  __________


        13.  Please list all professional qualifications that you have held or
             currently hold, including bar admissions, accounting certificates,
             brokerage licenses and other professional licenses or certificates:

                                        Year
Professional Qualifications             Received      Still Effective
---------------------------             --------     -----------------
____________________________________    __________   Yes [ ]   No [ ]
____________________________________    __________   Yes [ ]   No [ ]
____________________________________    __________   Yes [ ]   No [ ]


II.  FINANCIAL INFORMATION

     A.  To confirm that each individual investor meets the financial
     requirements established for this offering, please answer the questions set
     forth below, as appropriate.

          1.   Please indicate your net worth (including spouse, if applicable),
               including home, home furnishings and automobiles:

               $  75,000 - 150,000  [ ]     $250,000 - 500,000        [ ]

               $ 150,000 - 250,000  [ ]     $500,000 - 1,000,000      [ ]

                                            greater than $1,000,000   [ ]

          2.   Did you have income (exclusive of any income attributable to your
               spouse) in excess of $200,000 for each of the last two full
               calendar years and do you reasonably expect to have income in
               excess of $200,000 at the end of this full calendar year?

                                Yes [ ]     No [ ]

          3.   Did you and your spouse have joint income in excess of $300,000
               for each of the last two full calendar years and do you
               reasonably expect to have joint income in excess of $300,000 at
               the end of this full calendar year?

                                Yes [ ]     No [ ]

                                       2
<PAGE>

          4.   Trusts and Other Entities as Purchasers

           (a) Certain trusts generally may not qualify as accredited investors
               except under special circumstances.  Therefore, if you intend to
               purchase the Shares in whole or in part through a trust, please
               answer each of the following questions.

               (1) Is the trustee of the trust a national or state bank that is
                   acting in its fiduciary capacity in making the investment on
                   behalf of the trust?

                                Yes [ ]     No [ ]

               (2) Can the trust be amended or revoked at any time by its
                   grantors:

                                Yes [ ]     No [ ]

           (b) If the answer to Question 4(a)(2) above is yes, please answer the
               following questions relating to each grantor:

               (1) First Grantor:  ________________________
                                        (Name)

                   (A) Net worth of grantor (including spouse, if applicable),
                       including home, home furnishings and automobiles:

                         $  75,000 - 150,000 [ ] $250,000 - 500,000       [ ]

                         $ 150,000 - 250,000 [ ] $500,000 - 1,000,000     [ ]

                                                  greater than $1,000,000 [ ]

                   (B) Income (exclusive of any income attributable to spouse)
                       was in excess of $200,000 for each of the last two full
                       calendar years and is reasonably expected to be in excess
                       of $200,000 at the end of this full calendar year?

                       Yes [ ]     No [ ]

                   (C) Income (including income attributable to spouse) was in
                       excess of $300,000 for each of the last two full calendar
                       years and is reasonably expected to be in excess of
                       $300,000 at the end of this full calendar year?

                       Yes [ ]     No [ ]

               (2) Second Grantor:  ________________________
                                         (Name)

                   (A) Net worth of grantor (including spouse, if applicable),
                       including home, home furnishings and automobiles:

                         $  75,000 - 150,000  [ ]  $250,000 - 500,000      [ ]

                         $ 150,000 - 250,000  [ ]  $500,000 - 1,000,000    [ ]

                                                   greater than $1,000,000 [ ]

                   (B) Income (exclusive of any income attributable to spouse)
                       was in excess of $200,000 for each of the last two full
                       calendar years and is reasonably expected to be in excess
                       of $200,000 at the end of this full calendar year?

                       Yes [ ]     No [ ]

                                       3
<PAGE>

                   (C) Income (including income attributable to spouse) was in
                       excess of $300,000 for each of the last two full calendar
                       years and is reasonably expected to be in excess of
                       $300,000 at the end of this full calendar year?

                       Yes [ ]     No [ ]

           (c) If the purchaser is a pension plan or benefit plan, does such
               plan have assets greater than $5 million?

               Yes [ ]     No [ ]

           (d) Was the purchaser organized for the specific purpose of acquiring
               shares in Parent?

               Yes [ ]     No [ ]


           (e) If the purchaser is a general partnership or corporation, please
               list on a separate page the partners or shareholders and
               approximate net worth (including spouse, if applicable) of each
               such partner or shareholder, including home, home furnishings and
               automobiles.


III. INVESTMENT EXPERIENCE REPRESENTATIONS

    A.    Indicate how often you invest in:

          1.   Marketable Securities

           Often [ ]  Occasionally  [ ]     Seldom [ ]         Never [ ]

          2.   Restricted Securities

           Often [ ]  Occasionally  [ ]     Seldom [ ]         Never [ ]

          3.   Venture Capital Limited Partnership Funds

           Often [ ]  Occasionally  [ ]     Seldom [ ]         Never [ ]

          4.   Please list below your most recent private investments (attach a
          separate sheet if necessary):

<TABLE>
<CAPTION>
Private                                               When               Amount of
Offering         Type of Investment                   Purchased          Investment
--------         ----------------------------------   ----------------   ----------
<S>              <C>                                  <C>                <C>
____________     _________________________________    ________________   $________________

____________     _________________________________    ________________   $________________

____________     _________________________________    ________________   $________________

____________     _________________________________    ________________   $________________
</TABLE>

    B.  Please answer each of the following questions regarding your investment
        experience:

        1.   Do you have such knowledge and experience in financial and business
             matters as to be capable of evaluating the merits and risks of an
             investment in Parent?

             Yes [ ]  No [ ]

                                       4
<PAGE>

        2.   Do you, either alone by reason of your business or financial
             experience or together with your professional advisor or advisors,
             have the capacity to protect your own interests in connection with
             your investment in Parent?


             Yes [ ]  No [ ]

        3.   Are you (or the trust beneficiary for which you are the fiduciary)
             able to bear the economic risk of the investment, including a
             complete loss of the investment?

             Yes [ ]  No [ ]

     I confirm that the foregoing statements are complete and accurate to the
best of my knowledge and belief, and that I undertake to notify Parent regarding
any material change in the information set forth above prior to the closing of
the transaction between Parent and Company.



________________________________      _____________________________________
Name of Purchaser (please print)      Name of joint purchaser, if any, or other
                                      person whose signature is required, if any
                                     (please print)

By:_____________________________      By:__________________________________

Printed                               Printed
Name:___________________________      Name:________________________________


Its:____________________________      Its:_________________________________
<PAGE>

                                  EXHIBIT E-1
                                  -----------

                             STOCK ESCROW AGREEMENT
                             ----------------------



          This STOCK ESCROW AGREEMENT is made as of ________________, 2000, by
and among State Street Bank and Trust Company of California, N.A. (the "Escrow
Agent"), DIGITAL ISLAND, INC., a Delaware corporation ("Parent"), and Mark
Cronan, as agent (the "Shareholders' Agent") of the former shareholders of
SOFTAWARE, INC., a California corporation ("Company").  The parties hereto other
than the Escrow Agent agree among themselves that terms not otherwise defined
herein shall have the meanings set forth in the Reorganization Agreement (as
defined below).  Terms defining the Escrow Agent's duties hereunder are defined
herein and the Escrow Agent shall not be charged with knowledge of the
Reorganization, other than Article VIII (defined below).

                                   WITNESSETH

          WHEREAS, Parent, Company and Ocean Acquisition Corp., a California
corporation and a wholly owned subsidiary of Parent ("Merger Sub"), have entered
into an Agreement and Plan of Reorganization (the "Reorganization Agreement"),
dated as of July 17, 2000, providing for the merger of Merger Sub with and into
Company, with Company surviving as a wholly owned subsidiary of Parent  (the
"Merger"); and

          WHEREAS, pursuant to Article VIII of the Reorganization Agreement, a
copy of which is attached hereto as Annex A ("Article VIII"), an escrow fund
                                    -------
(the "Stock Escrow Fund") will be established to compensate Parent for certain
Damages, if any, arising out of any misrepresentation or breach or default in
connection with any of the representations, warranties, covenants and agreements
given or made by Company in the Reorganization Agreement, the Company Disclosure
Schedule or any Ancillary Agreement; and

          WHEREAS, the Shareholders' Agent has been constituted as agent for and
on behalf of the former shareholders of Company (individually, a "Shareholder"
and collectively, the "Shareholders") to undertake certain obligations specified
in Article VIII; and

          WHEREAS, Article VIII provides for a Stock Escrow Fund of Escrow
Shares representing fifteen percent (15%) of the Merger Shares to be delivered
to the Shareholders and pursuant to the Reorganization Agreement, such escrow to
be held by the Escrow Agent; and

          WHEREAS, the parties hereto desire to set forth further terms and
conditions in addition to those set forth in Article VIII relating to the
operation of the Stock Escrow Fund;

          NOW, THEREFORE, the parties hereto, in consideration of the mutual
covenants contained herein, and intending to be legally bound, hereby agree as
follows:

          1.  Escrow and Escrow Shares.  Pursuant to Article VIII, Parent shall
              ------------------------
deposit in escrow with the Escrow Agent, as escrow agent, within five (5)
business days of the Effective Time, a stock certificate or certificates
representing 1,406,250 shares (the "Escrow Shares"),

                                       1

<PAGE>

which shall be registered in the name of the Escrow Agent as nominee for the
Shareholders who are the beneficial owners of such shares. The Escrow Shares
shall be held and distributed by the Escrow Agent in accordance with the terms
and conditions of Article VIII and this Agreement. The number of Escrow Shares
beneficially owned by each Shareholder, the percentage interest of each
Shareholder in the Stock Escrow Fund, the address of each Shareholder and the
taxpayer identification number of each Shareholder are set forth in Annex B
                                                                    -------
attached hereto. Whenever any fact set forth in Annex B changes, Parent shall
                                                -------
deliver a revised version of Annex B to the Escrow Agent. Unless and until the
                             -------
Escrow Agent shall receive such revised version, the Escrow Agent may assume
without inquiry that the last Annex B it has received has not been, and is not
                              -------
required to be, amended and remains in full force and effect.

          2.  Rights and Obligations of the Parties.  The Escrow Agent shall be
              --------------------------------------
entitled to such rights and shall perform such duties of the escrow agent as set
forth herein and in Article VIII (collectively, the "Duties"), in accordance
with the terms and conditions of this Stock Escrow Agreement and Article VIII.
Parent and the Shareholders' Agent shall be entitled to their respective rights
and shall perform their respective duties and obligations as set forth herein
and in Article VIII, in accordance with the terms hereof and thereof.  In the
event that the terms of this Stock Escrow Agreement conflict in any way with the
provisions of Article VIII, Article VIII shall control.

          3.  Escrow Period.  The Escrow Period shall terminate at 11:59 p.m.
              -------------
P.S.T. on the first anniversary of the Effective Time; provided, however, that a
                                                       --------  -------
portion of the Escrow Shares, which in the reasonable judgment of Parent as set
forth in a certificate delivered to the Escrow Agent prior to the termination of
the Escrow Period, subject to the objection of the Shareholders' Agent and any
subsequent arbitration of the matter in the manner provided in Section 8.6 of
Article VIII, is necessary to satisfy any unsatisfied claims specified in any
Officer's Certificate received by the Escrow Agent prior to termination of the
Escrow Period with respect to facts and circumstances existing prior to
expiration of the Escrow Period (an "Outstanding Claim Certificate"), shall
remain in the Stock Escrow Fund until such claims have been resolved.  Parent
shall deliver to the Escrow Agent a certificate specifying the Effective Time at
the time of the initial deposit of the Stock Escrow Fund.

          4.  Duties of Escrow Agent.  In addition to the Duties set forth in
              -----------------------
Article VIII, the Duties of the Escrow Agent shall include the following:

              (a) The Escrow Agent shall hold and safeguard the Escrow Shares
during the Escrow Period, shall treat such Stock Escrow Fund as a trust fund in
accordance with the terms of this Stock Escrow Agreement and Article VIII and
not as the property of Parent, and shall hold and dispose of the Escrow Shares
only in accordance with the terms hereof.

              (b) The Escrow Shares shall be voted by the Escrow Agent in
accordance with the specific written instructions received by the Escrow Agent
from the Shareholders who are the beneficial owners of such shares as to how
such shares are to be voted. The Escrow Agent need not solicit voting
instructions. In the absence of such instructions, the Escrow Agent shall be
under no obligation to vote such shares. The Escrow Agent need not forward proxy
information, annual or other reports or other information received from Parent
with respect to the Escrow Shares.

                                       2

<PAGE>

              (c) Promptly following termination of the Escrow Period, the
Escrow Agent shall requisition from Parent's stock transfer agent if necessary,
and shall deliver or cause such transfer agent to deliver to the Shareholders,
in accordance with their percentage interests set forth in Annex B hereto, their
                                                           -------
portions of the Escrow Shares and other property in the Stock Escrow Fund in
excess of the amount of such Escrow Shares or other property set forth in an
Outstanding Claim Certificate, and to pay expenses as provided in Section 11(b)
hereof. As soon as all such claims have been resolved, the Escrow Agent shall
deliver or cause Parent's stock transfer agent to deliver to the Shareholders,
in accordance with their interests set forth in Annex B hereto, all of the
Escrow Shares and other property remaining in the Stock Escrow Fund and
not required to satisfy such claims and expenses.

              (d) Pursuant to Section 8.4 of the Reorganization Agreement, for
the purpose of compensating Parent for its Damages pursuant to this Agreement,
the Parent Common Stock in the Stock Escrow Fund shall be valued at the Escrow
Value. If the value to be distributed to Parent (or to any Shareholder upon a
termination of the escrow) is not evenly divisible by the Escrow Value, the
Escrow Agent shall round down the number of shares to be distributed to the next
highest number of shares and shall distribute that number. In lieu of the
fractional interest not distributed, Parent shall furnish to the Escrow Agent,
and the Escrow Agent in turn will distribute to the Shareholders, in accordance
with their percentage interests set forth in Annex B hereto, cash equal to such
                                             -------
fractional interest multiplied by the Escrow Value. Parent shall be deemed to
have purchased such fractional interests with respect to which it has furnished
funds to the Escrow Agent. Accordingly, the Escrow Agent, upon receipt of such
funds, shall deliver the corresponding number of shares to Parent. In all
events, Parent shall so purchase only a whole number of shares. Any cash so
received from Parent and not so immediately distributed by the Escrow Agent
shall be retained by the Escrow Agent as part of the Stock Escrow Fund, but need
not be invested.

          5.  Distribution.  Any cash dividends, dividends payable in securities
              ------------
or other distributions of any kind (but excluding any shares of Parent capital
stock received upon a stock split or stock dividend unless such stock dividend
or stock split is taxable to the Shareholder who is the beneficial owner of such
shares pursuant to Section 301 of the Internal Revenue Code of 1986, as amended)
shall be promptly distributed by the Escrow Agent upon receipt to the beneficial
holders of the Escrow Shares to which such distribution relates in their
percentage interest as set forth in Annex B and subject to Section 14 hereof.
Any amounts held pending such distribution shall be held uninvested as cash.
Except as set forth above, any shares of Parent Common Stock received by the
Escrow Agent upon a stock split, stock dividend, recapitalization,
reorganization or the like made in respect of any securities in the Stock Escrow
Fund shall be added to the Stock Escrow Fund and become a part thereof.  Any
provision hereof and of Article VIII shall be adjusted to appropriately reflect
any stock split, stock dividend, reverse stock split, recapitalization,
reorganization, merger or the like and a new version of Annex A shall be
                                                        -------
provided to the Escrow Agent in accordance with Section 1.

          6.  Exculpatory Provisions.
              ----------------------

              (a) The Escrow Agent shall be obligated only for the performance
of such Duties as are specifically set forth herein and in Article VIII and may
rely and shall be protected in relying or refraining from acting on any
instrument reasonably believed to be

                                       3

<PAGE>

genuine and to have been signed or presented by the proper party or parties. The
Escrow Agent shall not be charged with knowledge of any document or agreement
except for this Agreement and Article VIII. The Escrow Agent shall not be liable
for forgeries or false impersonations. The Escrow Agent shall not be liable for
any act done or omitted hereunder as escrow agent except for its own gross
negligence or willful misconduct. The Escrow Agent shall in no case or event be
liable for any representations or warranties of Company or Parent. Any act done
or omitted pursuant to the advice or opinion of counsel shall be conclusive
evidence of the good faith of the Escrow Agent and such opinion shall be full
and complete authorization and protection in respect of any action taken or
omitted by Escrow Agent in accordance herewith.

              (b) The Escrow Agent is hereby expressly authorized to disregard
any and all warnings given by any of the parties hereto or by any other person,
excepting only orders or process of courts of law or arbitration as provided in
Section 8.6 of the Reorganization Agreement, and is hereby expressly authorized
to comply with and obey orders, judgments or decrees of any court or rulings of
any arbitrators. In case the Escrow Agent obeys or complies with any such order,
judgment or decree of any court or such ruling of any arbitrator, the Escrow
Agent shall not be liable to any of the parties hereto or to any other person by
reason of such compliance, notwithstanding any such order, judgment, decree or
arbitrators' ruling being subsequently reversed, modified, annulled, set aside,
vacated or found to have been entered without jurisdiction.

              (c) The Escrow Agent shall not be liable in any respect on account
of the identity, authority or rights of the parties executing or delivering or
purporting to execute or deliver the Reorganization Agreement or any documents
or papers deposited or called for thereunder.

              (d) The Escrow Agent shall not be liable for the restriction of
any rights under any statute of limitations with respect to the Reorganization
Agreement or any documents deposited with the Escrow Agent.

          7.  Alteration of Duties.  The Duties may be altered, amended,
              --------------------
modified or revoked only by a writing signed by all of the parties hereto.

          8.  Resignation and Removal of the Escrow Agent.  The Escrow Agent may
              -------------------------------------------
resign as Escrow Agent at any time with or without cause by giving at least
thirty (30) days' prior written notice to each of Parent and the Shareholders'
Agent, such resignation to be effective thirty (30) days following the date such
notice is given.  In addition, Parent and Shareholders' Agent may jointly remove
the Escrow Agent as escrow agent at any time with or without cause, by an
instrument (which may be executed in counterparts) given to the Escrow Agent,
which instrument shall designate the effective date of such removal.  In the
event of any such resignation or removal, a successor escrow agent which shall
be a bank or trust company organized under the laws of the United States of
America or of the State of California having (or if such bank or trust company
is a member of a bank company, its bank holding company has) a combined capital
and surplus of not less than $50,000,000, shall be appointed by the
Shareholders' Agent with the approval of Parent, which approval shall not be
unreasonably withheld.  If the parties fail to agree on a successor Escrow Agent
within such time, the Escrow Agent shall have the right to apply to a court of
competent jurisdiction for the appointment of a

                                       4

<PAGE>

successor Escrow Agent. The successor Escrow Agent shall execute and deliver to
the Escrow Agent an instrument accepting such appointment, and the successor
Escrow Agent shall, without further acts, be vested with all the estates,
property rights, powers and duties of the predecessor Escrow Agent as if
originally named as an Escrow Agent herein. Any such successor escrow agent
shall deliver to Parent and the Shareholders' Agent a written instrument
accepting such appointment, and thereupon it shall succeed to all the rights and
duties of the Escrow Agent hereunder and shall be entitled to receive the Stock
Escrow Fund.

          9.  Further Instruments.  If the Escrow Agent reasonably requires
              -------------------
other or further instruments in connection with performance of the Duties, the
necessary parties hereto shall join in furnishing such instruments.

          10.  Disputes.  It is understood and agreed that should any dispute
               --------
arise with respect to the delivery and/or ownership or right of possession of
the securities or other property held by the Escrow Agent hereunder, the Escrow
Agent is authorized and directed to act in accordance with, and in reliance
upon, the terms hereof and of Article VIII.

          11.  Escrow Fees and Expenses.
               ------------------------

              (a) Parent shall pay the Escrow Agent such fees as are established
by the Fee Schedule attached hereto as Annex C and all reasonable
                                       -------
"out-of-pocket" expenses incurred while serving as Escrow Agent (including
reasonable counsel fees).

              (b) Any out-of-pocket fees and expenses incurred by the
Shareholders' Agent (including any loss, liability or expense for which the
Shareholders' Agent is to be indemnified pursuant to Section 8.7(b) of the
Reorganization Agreement) may be paid out of the Stock Escrow Fund, but only at
the end of the Escrow Period and only to the extent any amounts remain after all
other distributions from the Stock Escrow Fund and the final resolution of any
claims thereon. Escrow Agent shall disburse said amounts, if any, upon receipt
of a written request of the Shareholders' Agent. At least two business days
prior to the expiration of the Escrow Period, the Shareholders' Agent shall
deliver to the Escrow Agent a certificate setting forth the amount of such fees
and expenses that are to be paid out of the Stock Escrow Fund. The Escrow Agent
may rely on such certificate without inquiry and may assume that, if the Escrow
Agent has not received such a certificate, no such fees and expenses are
payable.

          12.  Indemnification.  In consideration of the Escrow Agent's
               ---------------
acceptance of this appointment, Parent agrees to indemnify and hold the Escrow
Agent and its officers, directors, employees, counsel and agents harmless as to
any loss, damage, expense, or liability incurred by it to any person, firm or
corporation by reason of its having accepted such appointment or in carrying out
the terms hereof and of Article VIII, and to reimburse the Escrow Agent for all
its costs and expenses, including, among other things, counsel fees and
expenses, reasonably incurred by reason of any matter as to which an indemnity
is paid; provided, however, that no indemnity need be paid in case of the Escrow
         --------  -------
Agent's negligence, willful misconduct or bad faith.  In no event shall the
Escrow Agent be liable for special, indirect or consequential loss or damages.

          13.  General.
               -------

                                       5

<PAGE>

              (a) Any notice given hereunder shall be in writing and shall be
deemed effective upon the earlier of personal delivery or the third day after
mailing by certified or registered mail, postage prepaid, or the first day after
delivery with a reputable overnight carrier for next day delivery, postage
prepaid, as follows:

          To Parent:

                    Digital Island, Inc.
                    45 Fremont Street
                    12th Floor
                    San Francisco, CA 94111
                    Attention:  T.L. Thompson
                    Facsimile No.:  (415) 738-4141
                    Telephone No.:  (415) 738-4100

               with a copy to:

                    Brobeck, Phleger & Harrison LLP
                    2200 Geng Road
                    Two Embarcadero Place
                    Palo Alto, CA  94303
                    Attention:  Curtis L. Mo, Esq.
                    Facsimile No.:  (650) 496-2715
                    Telephone No.:  (650) 424-0160

          if to Company, to:

                    SoftAware, Inc.
                    4640 Admiralty Way
                    12th Floor
                    Marina Del Rey, CA 90292
                    Attention:  Mark Cronan
                    Facsimile No.:  (310) 305-9165
                    Telephone No.:  (310) 305-5866

               with a copy to:

                    Latham & Watkins
                    650 Town Center Drive
                    Suite 2000
                    Costa Mesa, CA 92626
                    Attention:  David Allen
                    Facsimile No.:  (714) 755-8290
                    Telephone No.:  (714) 540-1235

          To the Escrow Agent:

                    State Street Bank and Trust Company of California, N.A.


                                       6

<PAGE>

                    633 West Fifth Street
                    12th Floor
                    Los Angeles, CA 90071
                    Attention:  Joni D'Amico
                    Facsimile No.:  (213) 362-7334
                    Telephone No.:  (213) 362-7375

or to such other address as any party may have furnished in writing to the other
parties in the manner provided above.  Any notice addressed to the Escrow Agent
shall be effective only upon receipt.  Notwithstanding the foregoing, notices
addressed to the Escrow Agent shall be effective only upon receipt.  If any
Officer's Certificate, objection thereto or other notice or document of any kind
is required to be delivered to the Escrow Agent or any other Person, the Escrow
Agent may assume without inquiry that it has been received by such other person
if it has been received by the Escrow Agent.

              (b) The Officer's Certificate as defined in Article VIII or an
Outstanding Claim Certificate may be signed by the President, Vice President or
Chief Financial Officer of Parent.

              (c) The captions in this Stock Escrow Agreement are for
convenience only and shall not be considered a part of or affect the
construction or interpretation of any provision of this Stock Escrow Agreement.

              (d) This Stock Escrow Agreement may be executed in any number of
counterparts, each of which when so executed shall constitute an original copy
hereof, but all of which together shall constitute one agreement.

              (e) No party may, without the prior express written consent of
each other party, assign this Stock Escrow Agreement in whole or in part. This
Stock Escrow Agreement shall be binding upon and inure to the benefit of the
respective successors and assigns of the parties hereto.

              (f) This Stock Escrow Agreement shall be governed by and construed
in accordance with the laws of the State of California as applied to contracts
made and to be performed entirely within the State of California, without regard
to conflict of law principles thereof. The parties to this Stock Escrow
Agreement hereby agree to submit to personal jurisdiction in the State of
California.

              (g) Amounts of cash, if any, on hand in the Stock Escrow Fund
shall be invested by the Escrow Agent pending distribution thereof in the SSgA
U.S. Treasury Money Market Fund and allocated to the Shareholders in accordance
with their percentage interests in the Stock Escrow Fund set forth in Annex B
                                                                      -------
hereto.

              (h) The Escrow Shares shall be issued and outstanding on Parent's
balance sheet and for Parent's financial reporting purposes.

          14.     Tax Reporting Matters.  Parent and the Shareholders'
                  ---------------------
Representative agree to provide the Escrow Agent with certified tax
identification numbers for Parent and each of the

                                       7

<PAGE>

Shareholders by furnishing appropriate Forms W-9 (or Forms W-8, in the case of
non-U.S. persons) and other forms and documents that the Escrow Agent may
reasonably request (collectively, "Tax Reporting Documentation") to the Escrow
Agent within 30 days after the date hereof. The parties hereto understand that,
if such Tax Reporting Documentation is not so certified to the Escrow Agent, the
Escrow Agent shall be required by the Internal Revenue Code, as it may be
amended from time to time, to withhold a portion of the Stock Escrow Fund held
by the Escrow Agent pursuant to this Stock Escrow Agreement and immediately
revert such withholdings to the Internal Revenue Service.

          15.     Shareholders' Agent.  Unless and until the Escrow Agent shall
                  -------------------
receive notice of the appointment of another Shareholders' Agent pursuant to
Section 8.7(a) of the Reorganization Agreement, the Escrow Agent may assume
without inquiry that the last Shareholders' Agent of which it has notice remains
in that capacity.

                                       8

<PAGE>

          IN WITNESS WHEREOF, each of the parties has executed this Stock Escrow
Agreement as of the date first above written.

                              STATE STREET BANK AND TRUST COMPANY OF CALIFORNIA,
                              N.A.
                              as Escrow Agent


                              By:
                                 ----------------------------------------------
                                    Name:
                                    Title:

                              DIGITAL ISLAND, INC.


                              By:
                                 ----------------------------------------------
                                    Name:
                                    Title:


                              MARK CRONAN
                              as Shareholders' Agent


                              By:
                                  ---------------------------------------------

                   SIGNATURE PAGE TO STOCK ESCROW AGREEMENT
<PAGE>

                                    Annex A

                                  ARTICLE VIII


                                       1

<PAGE>

                                    Annex B

                                  SHAREHOLDERS



                                       1

<PAGE>

                                    Annex C

                           STOCK ESCROW FEE SCHEDULE


                                       1

<PAGE>

                                  EXHIBIT E-2
                                  -----------

                              CASH ESCROW AGREEMENT
                              ---------------------



          This CASH ESCROW AGREEMENT is made as of ________________, 2000, by
and among State Street Bank and Trust Company of California, N.A. (the "Escrow
Agent"), DIGITAL ISLAND, INC., a Delaware corporation ("Parent"), and Mark
Cronan, as agent (the "Shareholders' Agent") of the former shareholders of
SOFTAWARE, INC., a California corporation ("Company").  The parties hereto other
than the Escrow Agent agree among themselves that terms not otherwise defined
herein shall have the meanings set forth in the Reorganization Agreement (as
defined below).  Terms defining the Escrow Agent's duties hereunder are defined
herein and the Escrow Agent shall not be charged with knowledge of the
Reorganization Agreement, other than Article VIII (as defined below).

                                   WITNESSETH

          WHEREAS, Parent, Company and Ocean Acquisition Corp., a California
corporation and a wholly owned subsidiary of Parent ("Merger Sub"), have entered
into an Agreement and Plan of Reorganization (the "Reorganization Agreement"),
dated as of July 17, 2000, providing for the merger of Merger Sub with and into
Company, with Company surviving as a wholly owned subsidiary of Parent  (the
"Merger"); and

          WHEREAS, pursuant to Article VIII of the Reorganization Agreement, a
copy of which is attached hereto as Annex A ("Article VIII"), an escrow fund
                                    -------
(the "Cash Escrow Fund") will be established to compensate Parent for certain
Damages, if any, arising out of any misrepresentation or breach or default in
connection with any of the representations, warranties, covenants and agreements
given or made by Company in the Reorganization Agreement, the Company Disclosure
Schedule or any Ancillary Agreement; and

          WHEREAS, the Shareholders' Agent has been constituted as agent for and
on behalf of the former shareholders of Company (individually, a "Shareholder"
and collectively, the "Shareholders") to undertake certain obligations specified
in Article VIII; and

          WHEREAS, Article VIII provides for a Cash Escrow Fund of Escrow Cash
representing fifteen percent (15%) of the Merger Cash to be delivered to the
Shareholders when and if released from the Cash Escrow Fund and pursuant to the
Reorganization Agreement, such escrow to be held by the Escrow Agent;

          WHEREAS, it is intended by the parties hereto that Parent retain all
rights and title to the Escrow Cash until such time, if any, that such Escrow
Cash is released from the Cash Escrow; and

          WHEREAS, the parties hereto desire to set forth further terms and
conditions in addition to those set forth in Article VIII relating to the
operation of the Cash Escrow Fund;

                                       1
<PAGE>

          NOW, THEREFORE, the parties hereto, in consideration of the mutual
covenants contained herein, and intending to be legally bound, hereby agree as
follows:

          1.  Escrow and Escrow Cash.  Pursuant to Article VIII, Parent shall
              ----------------------
deposit in escrow with the Escrow Agent, as escrow agent, within five (5)
business days of the Effective Time $3,000,000 in cash (the "Escrow Cash").  The
Escrow Cash shall be held and distributed by the Escrow Agent in accordance with
the terms and conditions of Article VIII and this Cash Escrow Agreement.  The
amount of Escrow Cash which may be released from the escrow to each Shareholder,
the percentage interest of each Shareholder in the Cash Escrow Fund, the address
of each Shareholder and the taxpayer identification number of each Shareholder
are set forth in Annex B attached hereto.  Whenever any fact set forth in Annex
                 -------
B changes, Parent shall deliver a revised version of Annex B to the Escrow
                                                     -------
Agent.  Unless and until the Escrow Agent shall receive such revised version,
the Escrow Agent may assume without inquiry that the last Annex B it has
received has not been, and is not required to be, amended and remains in full
force and effect.

          2.  Rights and Obligations of the Parties.  The Escrow Agent shall be
              --------------------------------------
entitled to such rights and shall perform such duties of the escrow agent as set
forth herein and in Article VIII (collectively, the "Duties"), in accordance
with the terms and conditions of this Cash Escrow Agreement and Article VIII.
Parent and the Shareholders' Agent shall be entitled to their respective rights
and shall perform their respective duties and obligations as set forth herein
and in Article VIII, in accordance with the terms hereof and thereof.  In the
event that the terms of this Cash Escrow Agreement conflict in any way with the
provisions of Article VIII, Article VIII shall control.

          3.  Escrow Period.  The Escrow Period shall terminate at 11:59 p.m.
              -------------
P.S.T. on the first anniversary of the Effective Time; provided, however, that a
                                                       --------  -------
portion of the Escrow Cash, which in the reasonable judgment of Parent as set
forth in a certificate delivered to the Escrow Agent prior to the termination of
the Escrow Period, subject to the objection of the Shareholders' Agent and any
subsequent arbitration of the matter in the manner provided in Section 8.6 of
Article VIII, is necessary to satisfy any unsatisfied claims specified in any
Officer's Certificate received by the Escrow Agent prior to termination of the
Escrow Period with respect to facts and circumstances existing prior to
expiration of the Escrow Period (an "Outstanding Claim Certificate"), shall
remain in the Cash Escrow Fund until such claims have been resolved.  Parent
shall deliver to the Escrow Agent a certificate specifying the Effective Time at
the time of the initial deposit of the Cash Escrow Fund.

          4.  Duties of Escrow Agent.  In addition to the Duties set forth in
              -----------------------
Article VIII, the Duties of the Escrow Agent shall include the following:

              (a) The Escrow Agent shall hold and safeguard the Escrow Cash
during the Escrow Period, shall treat such Cash Escrow Fund as a trust fund in
accordance with the terms of this Cash Escrow Agreement and Article VIII shall
hold and dispose of the Escrow Cash only in accordance with the terms hereof.

              (b) Promptly following termination of the Escrow Period, the
Escrow Agent shall deliver to the Shareholders pursuant to their percentage
interests set forth in Annex B
                       -------

                                       2

<PAGE>

hereto, their portion of the Escrow Cash and other property in the Cash Escrow
Fund in excess of the amount of such Escrow Cash or other property set forth in
a certificate of the Parent as being sufficient to satisfy any unsatisfied
claims specified in any Officer's Certificate received by the Escrow Agent prior
to termination of the Escrow Period with respect to facts and circumstances
existing prior to expiration of the Escrow Period, and to pay expenses as
provided in Section 10(b) hereof. As soon as all such claims have been resolved,
the Escrow Agent shall deliver to the Shareholders their interests set forth in
Annex B hereto, all of the Escrow Cash and other property remaining in the Cash
-------
Escrow Fund and not required to satisfy such claims and expenses.

     5.  Exculpatory Provisions.
         ----------------------

              (a) The Escrow Agent shall be obligated only for the performance
of such Duties as are specifically set forth herein and in Article VIII and may
rely and shall be protected in relying or refraining from acting on any
instrument reasonably believed to be genuine and to have been signed or
presented by the proper party or parties. The Escrow Agent shall not be charged
with knowledge of any document or agreement except for this Agreement and
Article VIII. The Escrow Agent shall not be liable for forgeries or false
impersonations. The Escrow Agent shall not be liable for any act done or omitted
hereunder as escrow agent except for its own gross negligence or willful
misconduct. The Escrow Agent shall in no case or event be liable for any
representations or warranties of Company or Parent. Any act done or omitted
pursuant to the advice or opinion of counsel shall be conclusive evidence of the
good faith of the Escrow Agent and such opinion shall be full and complete
authorization and protection in respect of any action taken or omitted by Escrow
Agent in accordance herewith.

              (b) The Escrow Agent is hereby expressly authorized to disregard
any and all warnings given by any of the parties hereto or by any other person,
excepting only orders or process of courts of law or arbitration as provided in
Section 8.6 of the Reorganization Agreement, and is hereby expressly authorized
to comply with and obey orders, judgments or decrees of any court or rulings of
any arbitrators. In case the Escrow Agent obeys or complies with any such order,
judgment or decree of any court or such ruling of any arbitrator, the Escrow
Agent shall not be liable to any of the parties hereto or to any other person by
reason of such compliance, notwithstanding any such order, judgment, decree or
arbitrators' ruling being subsequently reversed, modified, annulled, set aside,
vacated or found to have been entered without jurisdiction.

              (c) The Escrow Agent shall not be liable in any respect on account
of the identity, authority or rights of the parties executing or delivering or
purporting to execute or deliver the Reorganization Agreement or any documents
or papers deposited or called for thereunder.

              (d) The Escrow Agent shall not be liable for the restriction of
any rights under any statute of limitations with respect to the Reorganization
Agreement or any documents deposited with the Escrow Agent.

          6.  Alteration of Duties.  The Duties may be altered, amended,
              --------------------
modified or revoked only by a writing signed by all of the parties hereto.

                                       3

<PAGE>

          7.  Resignation and Removal of the Escrow Agent.  The Escrow Agent may
              -------------------------------------------
resign as Escrow Agent at any time with or without cause by giving at least
thirty (30) days' prior written notice to each of Parent and the Shareholders'
Agent, such resignation to be effective thirty (30) days following the date such
notice is given.  In addition, Parent and Shareholders' Agent may jointly remove
the Escrow Agent as escrow agent at any time with or without cause, by an
instrument (which may be executed in counterparts) given to the Escrow Agent,
which instrument shall designate the effective date of such removal.  In the
event of any such resignation or removal, a successor escrow agent which shall
be a bank or trust company organized under the laws of the United States of
America or of the State of California having (or if such bank or trust company
is a member of a bank company, its bank holding company has) a combined capital
and surplus of not less than $50,000,000, shall be appointed by the
Shareholders' Agent with the approval of Parent, which approval shall not be
unreasonably withheld.  Any such successor escrow agent shall deliver to Parent
and the Shareholders' Agent a written instrument accepting such appointment, and
thereupon it shall succeed to all the rights and duties of the Escrow Agent
hereunder and shall be entitled to receive the Cash Escrow Fund.

          8.  Further Instruments.  If the Escrow Agent reasonably requires
              -------------------
other or further instruments in connection with performance of the Duties, the
necessary parties hereto shall join in furnishing such instruments.

          9.  Disputes.  It is understood and agreed that should any dispute
              --------
arise with respect to the delivery and/or ownership or right of possession of
the securities or other property held by the Escrow Agent hereunder, the Escrow
Agent is authorized and directed to act in accordance with, and in reliance
upon, the terms hereof and of Article VIII.

          10. Escrow Fees and Expenses.
              ------------------------

              (a) Parent shall pay the Escrow Agent such fees as are established
by the Fee Schedule attached hereto as Annex C and all reasonable
                                       -------
"out-of-pocket" expenses incurred while serving as Escrow Agent (including
reasonable counsel fees).

              (b) Any out-of-pocket fees and expenses incurred by the
Shareholders' Agent (including any loss, liability or expense for which the
Shareholders' Agent is to be indemnified pursuant to Section 8.7(b) of the
Reorganization Agreement) may be paid out of the Cash Escrow Fund, but only at
the end of the Escrow Period and only to the extent any amounts remain after all
other distributions from the Cash Escrow Fund and the final resolution of any
claims thereon. Escrow Agent shall disburse said amounts, if any, upon receipt
of a written request of the Shareholders' Agent. At least two business days
prior to the expiration of the Escrow Period, the Shareholders' Agent shall
deliver to the Escrow Agent a certificate setting forth the amount of such fees
and expenses that are to be paid out of the Cash Escrow Fund. The Escrow Agent
may rely on such certificate without inquiry and may assume that, if the Escrow
Agent has not received such a certificate, no such fees and expenses are
payable.

          11. Indemnification.  In consideration of the Escrow Agent's
              ---------------
acceptance of this appointment, Parent agrees to indemnify and hold the Escrow
Agent and its officers, directors, employees, counsel and agents harmless as to
any loss, damage, expense, or liability incurred by it to any person, firm or
corporation by reason of its having accepted such


                                       4

<PAGE>

appointment or in carrying out the terms hereof and of Article VIII, and to
reimburse the Escrow Agent for all its costs and expenses, including, among
other things, counsel fees and expenses, reasonably incurred by reason of any
matter as to which an indemnity is paid; provided, however, that no indemnity
                                         --------  -------
need be paid in case of the Escrow Agent's negligence, willful misconduct or bad
faith. In no event shall the Escrow Agent be liable for special, indirect or
consequential loss or damages.

          12.  General.
               -------

              (a) Any notice given hereunder shall be in writing and shall be
deemed effective upon the earlier of personal delivery or the third day after
mailing by certified or registered mail, postage prepaid, or the first day after
delivery with a reputable overnight carrier for next day delivery, postage
prepaid, as follows:

          To Parent:

                    Digital Island, Inc.
                    45 Fremont Street
                    12th Floor
                    San Francisco, CA 94111
                    Attention:
                    Facsimile No.:   (415) 738-4141
                    Telephone No.:   (415) 738-4100

               with a copy to:

                    Brobeck, Phleger & Harrison LLP
                    2200 Geng Road
                    Two Embarcadero Place
                    Palo Alto, CA  94303
                    Attention:       Curtis L. Mo, Esq.
                    Facsimile No.:   (650) 496-2715
                    Telephone No.:   (650) 424-0160

          if to Company, to:

                    SoftAware, Inc.
                    4640 Admiralty Way
                    12th Floor
                    Marina Del Rey, CA 90292
                    Attention:  Mark Cronan
                    Facsimile No.:  (310) 305-9165
                    Telephone No.:  (310) 305-5866

               with a copy to:

                    Latham & Watkins
                    650 Town Center Drive

                                       5

<PAGE>

                    Suite 2000
                    Costa Mesa, CA 92626
                    Attention:  David Allen
                    Facsimile No.:  (714) 755-8290
                    Telephone No.:  (714) 540-1235

          To the Escrow Agent:

                    State Street Bank and Trust Company of California, N.A.
                    633 West Fifth Street
                    12th Floor
                    Los Angeles, CA  90071
                    Attention:  Joni D'Amico
                    Facsimile No.:  (213) 362-7334
                    Telephone No.:  (213) 362-7375

or to such other address as any party may have furnished in writing to the other
parties in the manner provided above.  Any notice addressed to the Escrow Agent
shall be effective only upon receipt.  Notwithstanding the foregoing, notices
addressed to the Escrow Agent shall be effective only upon receipt.  If any
Officer's Certificate, objection thereto or other notice or document of any kind
is required to be delivered to the Escrow Agent or any other Person, the Escrow
Agent may assume without inquiry that it has been received by such other person
if it has been received by the Escrow Agent.

              (b) The Officer's Certificate as defined in Article VIII or an
Outstanding Claim Certificate may be signed by the President, Vice President or
Chief Financial Officer of Parent.

              (c) The captions in this Cash Escrow Agreement are for convenience
only and shall not be considered a part of or affect the construction or
interpretation of any provision of this Cash Escrow Agreement.

              (d) This Cash Escrow Agreement may be executed in any number of
counterparts, each of which when so executed shall constitute an original copy
hereof, but all of which together shall constitute one agreement.

              (e) No party may, without the prior express written consent of
each other party, assign this Cash Escrow Agreement in whole or in part. This
Cash Escrow Agreement shall be binding upon and inure to the benefit of the
respective successors and assigns of the parties hereto.

              (f) This Cash Escrow Agreement shall be governed by and construed
in accordance with the laws of the State of California as applied to contracts
made and to be performed entirely within the State of California, without regard
to conflict of law principles thereof. The parties to this Cash Escrow Agreement
hereby agree to submit to personal jurisdiction in the State of California.

                                       6

<PAGE>

              (g) The Escrow Cash shall be invested by the Escrow Agent pending
distribution thereof in the SSgA U.S. Treasury Money Market Fund. All interest,
dividends or other amounts paid with respect to the Escrow Cash shall be for the
benefit of Parent, and shall be paid to Parent upon termination of the Cash
Escrow or such other time as the Escrow Agent determines.

          13.  Tax Reporting Matters.  Parent and the Shareholders'
               ---------------------
Representative agree to provide the Escrow Agent with certified tax
identification numbers for Parent and each of the Shareholders by furnishing
appropriate forms W-9 (or Forms W-8, in the case of non-U.S. persons) and other
forms and documents that the Escrow Agent may reasonably request (collectively,
"Tax Reporting Documentation") to the Escrow Agent within 30 days after the date
hereof.  The parties hereto understand that, if such Tax Reporting Documentation
is not so certified to the Escrow Agent, the Escrow Agent shall be required by
the Internal Revenue Code, as it may be amended from time to time, to withhold a
portion of the Cash Escrow Fund held by the Escrow Agent pursuant to this
Agreement and immediately remit such withholdings to the Internal Revenue
Service.

          14.   Shareholders' Agent.  Unless and until the Escrow Agent shall
                -------------------
receive notice of the appointment of another Shareholders' Agent pursuant to
Section 8.7(a) of the Reorganization Agreement, the Escrow Agent may assume
without inquiry that the last Shareholders' Agent of which it has notice remains
in that capacity.

                                       7

<PAGE>

          IN WITNESS WHEREOF, each of the parties has executed this Cash Escrow
Agreement as of the date first above written.

                              STATE STREET BANK AND TRUST
                              COMPANY OF CALIFORNIA, N.A.
                              as Escrow Agent


                              By:
                                  ----------------------------------------
                                    Name:
                                    Title:

                              DIGITAL ISLAND, INC.


                              By:
                                  ----------------------------------------
                                    Name:
                                    Title:


                              MARK CRONAN
                              as Shareholders' Agent


                              By:
                                 -----------------------------------------

                    SIGNATURE PAGE TO CASH ESCROW AGREEMENT
<PAGE>

                                    Annex A

                                  ARTICLE VIII

                                       1
<PAGE>

                                    Annex B

                                  SHAREHOLDERS

                                       1
<PAGE>

                                    Annex C

                            CASH ESCROW FEE SCHEDULE

                                       1
<PAGE>

                                  EXHIBIT F-1
                                  -----------

                FORM OF EMPLOYMENT AND NON-COMPETITION AGREEMENT



                           [LOGO OF DIGITAL ISLAND]


                              July 16, 2000

^FirstName^ ^LastName^
c/o SoftAware, Inc.
4640 Admiralty Way, Suite 1200
Marina del Rey, CA 90929

  Re:  Employment Agreement
  ------------------------------

Dear ^FirstName^:

          We are pleased to offer you employment with Digital Island, Inc. (the
"Company").  This letter, if accepted, would take effect as of the date of the
closing of the Company's acquisition of all the outstanding stock of your
current employer, SoftAware, Inc. (the "Closing Date"), and sets forth the terms
of your employment with the Company which would be as follows:

Conditions
----------

          This offer is contingent on the closing of the Company's acquisition
of SoftAware, Inc. (the "Acquisition") and, if the Acquisition does not close,
this offer will be null and void.  This offer also is contingent upon your
concurrent execution, and your agreement that you shall comply at all relevant
times with the Company's Confidential Information and Inventions Agreement (the
"CIIA"), a copy of which is enclosed.

Position
--------

          We are pleased to offer you full time employment in a position to be
determined, reporting to another position, to be identified no later than the
Closing Date.  You will have whatever reasonable duties and responsibilities
that are assigned to you consistent with your position and the Company's
business needs for your position.  During the one (1) year time period following
the Closing Date, you will not be required to relocate your principal place of
employment more than fifty (50) miles unless mutually agreed upon by you and the
Company.

                                       1
<PAGE>

     During your employment with the Company you shall devote your full business
time, best efforts, abilities, energies and skills to the good faith performance
of your duties and responsibilities, and you shall not engage in any other
employment, business, or business related activity unless you receive the
Company's prior written approval from your direct supervisor and the Company's
Vice President of Human Resources (or if no such position exists, the Director
of Human Resources), which shall not be unreasonably withheld if such outside
employment, business or activity would not in any way be competitive with the
business or proposed business of the Company or otherwise conflict with or
adversely affect in any way the performance of your duties and responsibilities
of your position.

Compensation and Benefits
-------------------------

     You will receive an annual base salary of ^Base^Salary^, less all
applicable tax and withholding deductions, paid at periodic intervals in
accordance with the Company's payroll practices for salaried employees.

     You also will be eligible to participate in the Company's Bonus Plan,
subject to its terms and conditions, with an initial annual bonus target of
$^Bonus^.  Currently, the Bonus Plan is structured to make quarterly bonus
payments although it is anticipated to be changed beginning October 1, 2000 to
make semi-annual bonus payments.  The Bonus Plan is currently structured to make
payments based upon: (i) the Company's achievement of the financial objectives
and performance milestones established by the Company's Board of Directors (the
"Board") for each bonus payment period, (ii) your achievement of individual
performance objectives for such bonus payment period, and (iii) your continued
employment through the close of each bonus payment period.

     In addition, you shall be eligible to participate in all employee benefits
generally made available to employees of the Company from time to time,
including group insurance and health and welfare benefit plans, as well as such
benefits that the Company makes available to those employed in the same level of
position as you, provided that you meet the relevant qualification criteria for
such benefits.  Subject to the policies in effect from time to time, you
initially shall accrue paid time off ("PTO") benefits at least at the annual
rate of fifteen (15) days and such additional amount of PTO as determined by the
date you commenced employment with SoftAware, Inc.  For the purpose of rate of
accrual of PTO benefits, you shall be credited with time actively employed by
SoftAware, Inc.

     Finally, subject to the policies in effect from time to time, you shall be
entitled to receive reimbursement from the Company for all necessary business
expenses you incur in the performance of your job duties and responsibilities.

Stock Option Grant
------------------

     As soon as possible following the Closing Date, you will be granted a stock
option to purchase ^Option^ shares of the Company's common stock at exercise
price per share equal to the fair market value per share on the grant date.  The
option will be an incentive stock option under the Federal tax laws, to the
maximum extent allowable, and the balance will be a non-statutory option.  The
option will have a maximum term of ten (10) years, subject to earlier

                                       2
<PAGE>

termination upon your cessation of employment.  The option will vest and become
exercisable for twenty-five percent (25%) of the option shares upon your
completion of one year of employment with the Company and, thereafter, will vest
and become exercisable for the balance of the option shares in a series of
thirty-six (36) successive equal monthly installments, upon your completion of
each of the next thirty-six (36) months of employment.  The remaining terms of
the option will be governed by the provisions of the Company's 1999 Stock
Incentive Plan.

Term of Employment
------------------

          You agree to remain employed by the Company for a period of one (1)
year after the Closing Date.  Thereafter, your employment will be for an
indefinite period.  Nevertheless and subject to the provisions below, the
Company may terminate your employment at any time for any reason, with or
without cause, by giving you written notice of such termination.

     Upon any termination of your employment, you will be paid all base salary
and any accrued but unused PTO benefits earned through the date of termination,
as well as any payment owed to you under the Bonus Plan.  You also will be
entitled to continue eligible health and welfare benefits for you and/or your
dependents pursuant to the federal law know as COBRA.  All other employee
benefits will terminate as of the date of termination.  Unless your stock or
stock option agreement(s), or any stock acceleration waiver provide otherwise,
stock and option vesting also would cease as of the date of termination,
although you would be allowed to exercise your vested and outstanding options
during the time period set forth in, and in accordance with, your stock or stock
option agreement(s).

          If: (i) prior to one (1) year after the Closing Date, the Company
terminates your employment "Without Cause," or (ii) you were to resign because
the Company breached of any of its obligations under this Agreement and failed
to correct such breach after you had given thirty (30) days written notice of
the breach to the Vice President of Human Resources (or if no such position
exists, to the Director of Human Resource), the Company will pay you the
prorated bonus potential for the specific bonus payment period during which your
employment terminated, and will continue your base salary as severance for a
period of one (1) year after the termination of your employment provided,
however, such severance shall be offset by all amounts you receive, earn or are
guaranteed as a result of employment and/or consulting services you provide to
any person or entity during the one (1) year period after the termination of
your employment.  You will notify the Company in writing within five (5) days of
your acceptance of any employment or consulting, and provide such information as
reasonably requested by the Company necessary to determine the amount of each
severance payment to which you are entitled throughout the one year period after
the termination of your employment.

          If, prior to one (1) year after the Closing Date: (i) you die, or (ii)
because of disability become unable to perform for more than ninety (90)
consecutive days, the essential functions of your position either with or
without reasonable accommodation, you or your estate will be entitled to receive
severance in an amount equal to one (1) year of your base salary in effect at
the time of your death or disability.

     If, prior to one (1) year after the Closing Date: (i) you were to resign
for any reason other than because the Company breached of any of its obligations
under this Agreement and failed to

                                       3
<PAGE>

timely correct the breach, or (ii) your employment were to be terminated by the
Company for "Cause," you will not receive any severance. A termination for
"Cause" shall mean a termination for any of the following reasons: (i) your
conviction or plea of nolo contendre to a felony offense; (ii) committing an act
of fraud against the Company, misappropriation of Company property, or
embezzlement of the Company funds; (iii) breach of one or more obligations of
this agreement or any provision of the CIIA; (iv) intentional misconduct; or (v)
your failure to perform the duties of your position which is not cured or
remedied within thirty (30) days after receipt of a written warning regarding
such failure. The Company will provide written notice of the reason for
termination in the event of any termination for "Cause." A termination for any
other reason shall be a termination "Without Cause."

          The severance set forth herein will be in lieu of any entitlement you
may have to notice of termination, pay in lieu of notice of termination, or any
other severance payment from any other source.

          If your employment with the Company continues after one (1) year
beyond the Closing Date, then your employment would continue to be on an "at-
will" basis.  This means that either you or the Company may terminate the
employment relationship at any time, for any reason, with or without cause and
without any obligation to you except as may be required by applicable wage laws
or any Company-sponsored employee benefit plans.  It also means that the Company
may change at any time, for any reason, with or without cause, the terms and
conditions of your employment, including but not limited to job title, duties
and responsibilities, compensation and benefits, and reporting level.

Restrictive Covenants.
----------------------

          You acknowledge that this agreement is entered into in connection with
the Acquisition; that this agreement, including these Restrictive Covenants, are
a condition of the Acquisition; that you were a shareholder of SoftAware, Inc.;
and that you received substantial consideration from the Company's acquisition
of your stock interest in SoftAware, Inc.  You also acknowledge and agree that,
prior to Acquisition, SoftAware, Inc., was engaged in its business in each of
the fifty states of the United States and throughout the world and, following
the Acquisition, the Company will continue conducting such business in all parts
of the United States and throughout the world.

          During your employment with the Company and for a period that is not
less than two (2) years after the Closing Date and one (1) year following the
termination of your employment, you shall be subject to the following
restrictive covenants:

          You shall not directly or indirectly encourage or solicit any of the
Company's employees, consultants or independent contractors to leave the
Company's employ or service for any reason or interfere in any other manner with
such relationships at the time existing between the Company and its employees,
consultants and independent contractors.  As part of this restriction, you will
not interview or provide any input to any third party regarding any such person
during the period in question.  However, this obligation shall not affect any
responsibility you may have as an employee of the Company with respect to the
bona fide hiring and firing of Company personnel.

                                       4
<PAGE>

          You shall not directly or indirectly solicit any customer, vendor,
supplier, licensor, licensee or other business affiliate of the Company or
otherwise induce any such person to terminate its existing business relationship
with the Company or interfere in any other manner with any existing business
relationship between the Company and any such customer, vendor, supplier,
licensor, licensee or other business affiliate.

          You shall not, as an employee, agent, consultant, advisor, independent
contractor, general partner, officer, director, stockholder, investor, lender or
guarantor of any corporation, partnership or other entity, or in any other
capacity directly or indirectly:

          1.  render any services relating to IP networks or internet access and
related value added services (including without limitation those operations of
Worldcom/UUnet, PSINet, Digex, Verio, Earthlink/Mindspring, AT&T, SBC, Quest,
GTE/BBN); any "last mile" high speed DSL access services (including without
limitation those operations of TCI@Home, Rhythms, Covad);  any data center
outsourcing services or the hosting division of companies (including without
limitation those operations of Exodus, Intel, Colo.com, IBM);  or any networks
that serve content in one or two ways to multiple devices distributed throughout
deployed networks of distributed servers (including without limitation those
operations of Adero, Akamai, Real Broadcast Networks) (hereafter collectively
referred to as the "Businesses") in the United States or throughout the world;
or

          2.  permit your name to be used in connection with a business which is
competitive or substantially similar to the Businesses.

          Notwithstanding the foregoing, You may own, directly or indirectly,
solely as an investment, up to one percent (1%) of any class of "publicly traded
securities" of any business that is competitive or substantially similar to the
Businesses or any person who owns a business that is competitive or
substantially similar to the Businesses.  The term "publicly traded securities"
shall mean securities that are traded on a national securities exchange or
listed on the NASDAQ Stock Market or Bulletin Board.

     You agree that if any of the foregoing restrictive covenants is found by a
court to be unreasonable, the court shall reduce and limit such covenants to
such area, scope or period as shall be deemed reasonable and the parties shall
comply with such reductions and limitations.  You also acknowledge that monetary
damages may not be sufficient to compensate the Company for any economic loss
which may be incurred by reason of your breach of the foregoing restrictive
covenants.  Accordingly, in the event of any such breach, the Company shall, in
addition to the termination of this Agreement and any remedies available to the
Company at law, be entitled to obtain equitable relief in the form of an
injunction precluding you from continuing such breach, or in the form of a
decree requiring specific performance of the covenants set forth herein.

Arbitration
-----------

     You agree that any and all disputes between your and the Company which
arise out of your employment under the terms of this agreement or the
termination of such employment shall be resolved through final and binding
arbitration.  This shall include, without limitation, disputes

                                       5
<PAGE>

relating to this agreement, your employment by the Company or the termination
thereof, claims for breach of contract or breach of the covenant of good faith
and fair dealing, and any claims of discrimination or other claims under Title
VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act,
the Americans With Disabilities Act, the California Fair Employment and Housing
Act, or any other Federal, State or local law or regulation now in existence or
hereinafter enacted and as amended from time to time concerning in any way the
subject of your employment with the Company or its termination. The only claims
not covered by this agreement are any claims for benefits under the workers'
---
compensation or unemployment insurance laws, which will be resolved pursuant to
those laws; and any claims by the Company or the by you arising from or relating
to the CIIA or Restrictive Covenants of this agreement. Binding arbitration will
be conducted in San Francisco, California, accordance with existing procedures
for resolution of employment disputes of the American Arbitration Association
unless you do not reside within one hundred (100) miles of San Francisco County
at the time the dispute arose, in which case arbitration may take place in the
largest metropolitan area within one hundred (100) miles of your most recent
principle place of employment with the Company. Each party will share equally
the cost of the arbitration filing and hearing fees, and the
cost of the arbitrator, and the prevailing party shall be entitled to recover
their reasonable attorneys fees and costs incurred with respect to the
arbitration.  Arbitration shall be instead of any civil litigation and each
party is waiving the right to a jury trial as to such claims. The arbitrator's
decision shall be final and binding to the fullest extent permitted by law and
enforceable by any court having jurisdiction thereof.

Miscellaneous
-------------

          This agreement and the accompanying CIIA; any existing stock option,
stock purchase/issuance, stock acceleration waiver, confidential/proprietary
information, trade secrets, and inventions agreements that you have with
SoftAware, Inc., and any promissory notes and loan obligations you have to
SoftAware, Inc.; will be the entire employment agreement between you and the
Company relating to your employment and all matters provided for herein.  You
agree that there were no promises or commitments made to you regarding your
employment with the Company except as set forth in this letter.  This letter
supersedes, cancels and replaces:  (i) any prior verbal or written agreements
between you and the Company, and (ii) any prior verbal or written agreements
between you and SoftAware, Inc. (except as provided for herein) relating to the
subject matters hereof, including, but not limited to, any and all agreements
relating to employment, termination, benefits, severance and compensation.  This
agreement may be amended or altered only in a writing signed by you and the
Company's Chief Executive Officer, and shall be construed and interpreted in
accordance with the laws of the State of California.  Each provision of this
agreement is severable from the others and, if any provision shall be to any
extent unenforceable, it and the other provisions shall continue to be
enforceable to the full extent allowable, as if such offending provision had not
been a part of this agreement.

                                       6
<PAGE>

          We are delighted that you will be joining the Company.  We believe
that you bring the skills and expertise to help us continue to build our
reputation in the industry.  We look forward to working with you in developing
the full potential of the Company.

          If you have any questions about this offer, please contact me.  If you
find this offer acceptable, please sign and date this letter below and return it
to me.

                                 Sincerely,



                                 Chris Albinson,
                                 Vice President, Corporate Development



I agree to the terms and conditions in this offer.


Date:_________________________________            ______________________________
                                                  ^FirstName^ ^LastName^

                                       7
<PAGE>

                                  EXHIBIT F-2
                                  -----------

          FORM OF  EXECUTIVE EMPLOYMENT AND NON-COMPETITION AGREEMENT


                           [LOGO OF DIGITAL ISLAND]


                         EXECUTIVE EMPLOYMENT AGREEMENT

          This Executive Employment Agreement ("this Agreement") is made by and
between Digital Island, Inc., a Delaware corporation (the "Corporation"), and
^FirstName^ ^LastName^ ("Executive").

          WHEREAS, the Corporation is a party to an Agreement and Plan of
Reorganization with, among others, SoftAware, Inc., whereby the Corporation has
agreed inter alia to acquire all of the outstanding capital stock of SoftAware,
Inc., from its shareholders (the "Acquisition"), one of whom is Executive;

          WHEREAS, prior to the Acquisition, SoftAware, Inc. was engaged in its
business in each of the fifty states of the United States and throughout the
world and, following the Acquisition, the Corporation will continue conducting
such business in all parts of the United States and throughout the world;

          WHEREAS, Executive will realize substantial consideration as a result
of the Acquisition; and

          WHEREAS, as a condition of the Acquisition, the Corporation wishes to
enter into an agreement with Executive, and Executive and SoftAware, Inc. wish
that Executive enter into an agreement with the Corporation, whereby Executive
shall be employed by the Corporation under specified terms and conditions,
including entitlement to certain severance benefits in the event that
Executive's employment is subsequently terminated under certain circumstances,
and whereby Executive agrees to certain non-competition and related obligations;

          NOW, THEREFORE, the parties agree as follows:

    12. Duties and Responsibilities.
        ---------------------------

          12.1   Executive's employment with the Corporation shall be governed
by the provisions of this Agreement for the period commencing with the closing
of the Acquisition, and

                                       1
<PAGE>

continuing until this Agreement is terminated pursuant to Paragraph 7, below
(the "Employment Period"). This Agreement is contingent upon the closing of the
Acquisition, and shall be null and void if the Acquisition is terminated by the
terms of the Agreement and Plan of Reorganization.

          12.2   Executive shall be employed by the Corporation in a position
title, reporting to a supervisor, to be determined no later than the closing of
the Acquisition.

          12.3   Executive agrees to remain employed by the Corporation for a
period of one (1) year after the closing of the Acquisition. During the one year
period after the closing of the Acquisition, Executive will not be required to
relocate his principal place of employment more than fifty (50) miles and,
thereafter, more than seventy-five (75) miles, unless mutually agreed upon by
Executive and the Corporation.

          12.4   During the Employment Period, Executive shall devote his full
business time, best efforts, abilities, energies and skills to the good faith
performance of his duties and responsibilities hereunder, and shall perform said
duties and responsibilities at all reasonable times and places in accordance
with reasonable directions and requests made by the Corporation consistent with
Executive's position and the Corporation's business needs of Executive's
position.  During the Employment Period, Executive shall not engage in any other
employment, business, or business related activity unless Executive receives the
Corporation's prior written approval from the Executive's supervisor or Chief
Executive Officer to hold such outside employment or engage in such business or
activity, which written approval shall not be unreasonably withheld if such
outside employment, business or activity would not in any way be competitive
with the business or proposed business of the Corporation or otherwise conflict
with or adversely affect in any way Executive's performance under this
Agreement.

13.    Cash Compensation.
       -----------------

          13.1   Executive shall be paid a base salary at a rate of
^Base^Salary^ per annum. Such rate shall be subject to review and change by the
Corporation, in its discretion, from time to time, generally on an annual basis,
provided that the base salary shall not be decreased for the one (1) year period
after the closing of the Acquisition. Base salary shall be paid at periodic
intervals in accordance with the Corporation's payroll practices for salaried
employees.

          13.2   Subject to the terms and conditions in effect from time to
time, Executive shall be eligible to participate in the Corporation's Bonus Plan
with an initial annual bonus target of ^Bonus^. Currently, the Bonus Plan is
structured to make quarterly bonus payments although it is anticipated to be
changed beginning October 1, 2000 to make semi-annual bonus payments. In
addition, the Bonus Plan is currently structured to make payments based upon:

                 (a)  the Corporation's achievement of the financial objectives
and performance milestones established by the Corporation's Board of Directors
(the "Board") for each bonus payment period;

                 (b)  Executive's achievement of individual performance
objectives as agreed by Executive and Executive's supervisor for such bonus
payment period; and

                                       2
<PAGE>

                 (c)  Executive's continued employment through the close of such
bonus payment period.

          13.3   With respect to any and all cash compensation payable to
Executive hereunder, the Corporation shall comply with all applicable tax
withholding requirements, and shall make such other deductions as may be
authorized by Executive.

    14. Employee Benefits.  Executive shall be eligible to participate in all
        -----------------
employee benefits generally made available to executives of the Corporation from
time to time, including group insurance and health and welfare benefit plans, as
well as such benefits that the Corporation makes available to those employed in
the same level of position as Executive, provided that Executive meets the
relevant qualification criteria for such benefits. Subject to the policies in
effect from time to time, Executive initially shall accrue paid time off ("PTO")
benefits during the Employment Period at the rate of twenty (20) days per annum
and such additional amount of PTO as determined by the date Executive commenced
employment with SoftAware, Inc. For the purpose of rate of accrual of PTO
benefits, Executive shall be credited with time actively employed by SoftAware,
Inc.

    15. Equity Compensation.  As soon as possible following commencement of the
        -------------------
Employment Period, Executive will be granted a stock option to purchase ^Option^
shares of the Corporation's Common Stock.  The option will have an exercise
price per share equal to the fair market value per share of the Corporation's
common stock on the grant date.  The option will be an incentive stock option
under the Federal tax laws, to the maximum extent allowable, and the balance
will be a non-statutory option.  The option will have a maximum term of ten (10)
years, subject to earlier termination upon Executive's cessation of employment.
The option will vest and become exercisable for twenty-five percent (25%) of the
option shares upon Executive's completion of one year of employment with the
Corporation and, thereafter, will vest and become exercisable for the balance of
the option shares in a series of thirty-six (36) successive equal monthly
installments, upon Executive's completion of each of the next thirty-six (36)
months of employment with the Corporation.  The remaining terms of Executive's
option will be governed by the provisions of the Corporation's 1999 Stock
Incentive Plan.

    16. Expense Reimbursement.  Subject to the policies in effect from time to
        ---------------------
time, Executive shall be entitled to receive reimbursement from the Corporation
for all necessary business expenses incurred by Executive in the performance of
his duties hereunder.

    17. Confidential & Proprietary Information. Executive hereby acknowledges
        --------------------------------------
that Executive must concurrently execute, and agrees that he shall comply at all
relevant times with, the Corporation's Confidential Information and Inventions
Agreement.

    18. Termination of Employment.  Executive's employment under this Agreement
        -------------------------
shall be terminable pursuant to the following procedures:

          18.1   Death.  Upon Executive's death, Executive's employment under
                 -----
this Agreement shall immediately and automatically terminate.

          18.2   Disability or for Cause.  Executive's employment under this
                 -----------------------
Agreement

                                       3
<PAGE>

may be terminated by the Corporation at any time, upon written notice, due to
Executive's Disability or for Cause. Such termination shall be effective
immediately upon such notice, or on such prospective date specified in such
notice.

                  (a)  For the purpose of this Agreement, "Disability" means
Executive's inability, either with or without reasonable accommodation, by
reason of any physical or mental injury, illness or impairment, to substantially
perform the essential functions required of him under this Agreement for a
period in excess of ninety (90) consecutive days.

                  (b)  For the purpose of this Agreement, "Cause" means any of
the following reasons:

                        (i)   Executive's conviction or plea of nolo contendre
to a felony offense, or his embezzlement of the Corporation's funds;

                        (ii)  a material breach by Executive of one or more of
his obligations under this Agreement;

                        (iii) any intentional misconduct by Executive which has
a materially adverse effect upon the Corporation's business or reputation;

                        (iv)  Executive's continued failure to perform the
duties, functions and responsibilities of his position provided, however, that
the Corporation shall have given written notice to Executive, and Executive
shall have had a period of thirty (30) days within which to cure the failure(s),
described in such written notice, giving rise to possible termination for Cause
under this Section 7.b.(2)(d); or

                        (v)   a material breach of Executive's fiduciary
obligations, if any, as an officer of the Corporation.

          18.3  Without Cause.  Executive's employment under this Agreement may
                -------------
be terminated "Without Cause":

                (a)  By the Corporation at any time for any reason (excluding
Executive's death or Disability, or for Cause), by giving Executive at least
thirty (30) days prior written notice of such termination, and upon giving
Executive such written notice, the Corporation may, if it so desires,
immediately relieve Executive of some or all of Executive's duties; or

                (b)  By Executive at any time following the one (1) year period
after the Acquisition for any reason by giving the Corporation, through
Executive's direct supervisor and a copy to the Corporations' General Counsel,
at least thirty (30) days prior written notice of such termination.

                                       4
<PAGE>

          18.4  Except as specified in Paragraph 8, below, upon termination of
Executive's employment under this Agreement, the Corporation shall only be
required:

                (a)  to pay Executive (or his estate) any unpaid base salary for
services rendered, payment for all accrued but unused PTO benefits, and payment
for any bonus that may be due under the Bonus Plan, through the date of such
termination;

                (b)  to allow Executive and/or his dependents to continue
participation only in those health and welfare benefits in which Executive
and/or his dependents are entitled to participate pursuant to the terms and
conditions of the Consolidated Omnibus Budget Reconciliation Act of 1985, as
amended ("COBRA"); and

                (c)  to allow Executive (or his estate) to enjoy the benefits of
his outstanding stock options, if any, subject to the terms and conditions then
applicable to those stock options. Unless Executive's stock or stock option
agreement(s), or any stock acceleration waiver provide otherwise, stock and
option vesting also will cease as of the date of termination, although Executive
(or his estate) would be allowed to exercise Executive's vested and outstanding
options during the time period set forth in, and in accordance with, Executive's
stock or stock option agreement(s).

    19. Severance Benefits.  Executive shall be entitled to certain severance
        ------------------
benefits as specified in Paragraph 8(b) or in Paragraph 8(c), below.

          19.1   Definitions.  For the purpose of this Paragraph 8, the
                 -----------
following definitions shall apply:

                 (a)  "Involuntary Termination" shall exclude any termination of
Executive's employment by reason of Executive's death or disability or by the
Corporation for Cause, and shall mean only:

                        (i)  the Corporation's termination of Executive's
employment Without Cause; or

                        (ii) Executive's voluntary resignation within ninety
(90) days following: (i) a reduction in his level of base salary by more than
fifteen percent (15%); (ii) a relocation of his principal place of employment by
more than fifty (50) miles within one year after the closing of the Acquisition
or, thereafter, by more than seventy-five (75) miles; or (iii) a material
reduction in the level of Executive's duties and responsibilities or the level
of management to which Executive reports, provided, however, that Executive
shall have given written notice to the Corporation, through Executive's
supervisor and a copy to the Corporation's General Counsel, and the Corporation
shall have had a period of thirty (30) days within which to cure the action(s),
described in such written notice, giving rise to possible Involuntary
Termination under this Section 8.a.(1)(b).

                 (b)  "Change in Control" shall mean a change in the ownership
or control of the Corporation effected through any of the following
transactions:

                        (i)  a merger, consolidation or reorganization approved
by the

                                       5
<PAGE>

Corporation's stockholders, unless securities representing more than fifty
                            ------
percent (50%) of the total combined voting power of the outstanding voting
securities of the successor corporation are immediately thereafter beneficially
owned, directly or indirectly and in substantially the same proportion, by the
persons who beneficially owned the Corporation's outstanding voting securities
immediately prior to such transaction;

                        (ii) any stockholder-approved sale, transfer or other
disposition of all or substantially all of the Corporation's assets in complete
liquidation or dissolution of the Corporation; or

                        (iii)  the acquisition, directly or indirectly, by any
person or related group of persons (other than the Corporation or a person that
directly or indirectly controls, is controlled by or is under common control
with, the Corporation) of beneficial ownership (within the meaning of Rule 13d-3
of the Securities Exchange Act of 1934, as amended) of securities possessing
more than fifty percent (50%) of the total combined voting power of the
Corporation's outstanding securities pursuant to a tender or exchange offer made
directly to the Corporation's stockholders.

          19.2  Regular Severance.  Should Executive's employment with the
                -----------------
Corporation terminate (i) by reason of an Involuntary Termination in the absence
of a Change in Control, or (ii) by reason of an Involuntary Termination more
than twelve (12) months after a Change in Control, then Executive shall become
entitled to receive the following:

                 (a)  Bonus Payment.  Payment of the prorated bonus potential
                      -------------
for the specific bonus payment period during which Executive's employment
terminated.

                 (b)  Salary Continuation.  Salary continuation payments at the
                      -------------------
monthly rate of base salary in effect for Executive under Paragraph 2 just prior
to the time of the event resulting in his Involuntary Termination, for a period
of six (6) months. Such salary continuation payments shall be paid at periodic
intervals in accordance with the Corporation's payroll practices for salaried
Executives, and shall be subject to all applicable tax withholding requirements.

                 (c)  Health Care Coverage.  Continued health care coverage
                      --------------------
under the Corporation's medical plan shall be provided, without charge, to
Executive and his eligible dependents upon his election to receive such
continued health care coverage under COBRA. Such Corporation-paid coverage shall
continue until the earlier of: (i) the expiration of the six (6) month
                        -------
period measured from the effective date of his Involuntary Termination, or (ii)
the first date on which Executive is covered under another employer's health
benefit program without exclusion for any pre-existing medical condition. Any
additional health care coverage to which Executive and his dependents may be
entitled under COBRA following the period of such Corporation-paid coverage
shall be at Executive's sole cost and expense.

                                       6
<PAGE>

          19.3  Change in Control Severance.  Should Executive's employment with
                ---------------------------
the Corporation terminate by reason of an Involuntary Termination within twelve
(12) months after a Change in Control, then Executive shall become entitled to
receive the following:

                (a)  Bonus Payment.  Payment of the prorated bonus potential for
                     -------------
the specific bonus payment period during which Executive's employment
terminated.

                (b)  Salary Continuation.  Salary continuation payments, at the
                     -------------------
monthly rate of base salary in effect for him under Paragraph 2 just prior to
the time of the event resulting in his Involuntary Termination, for a period of
twelve (12) months. Such salary continuation payments shall be paid at periodic
intervals in accordance with the Corporation's payroll practices for salaried
Executives, and shall be subject to all applicable tax withholding requirements.

                (c)  Health Care Coverage.  Continued health care coverage under
                     --------------------
the Corporation's medical plan shall be provided, without charge, to Executive
and his eligible dependents upon his election to receive such continued health
care coverage under COBRA. Such Corporation-paid coverage shall continue until
the earlier of: (i) the expiration of the twelve (12)-month period measured from
the effective date of his Involuntary Termination or (ii) the first date on
which Executive is covered under another employer's health benefit program
without exclusion for any pre-existing medical condition. Any additional health
care coverage to which Executive and his dependents may be entitled under COBRA
following the period of such Corporation-paid coverage shall be at Executive's
sole cost and expense.

                (d)  Option Acceleration.  To the extent Executive's outstanding
                     -------------------
stock options do not vest on an accelerated basis at the time of the Change in
Control because those options are assumed by the successor entity or are
otherwise continued in effect following that Change in Control, then Executive
shall immediately, upon an Involuntary Termination of his employment with the
Corporation (or the successor entity) within twelve (12) months after the
effective date of that Change in Control, be credited with an additional twelve
(12) months of service under the vesting schedule in effect for the shares
purchased or purchasable under each of his stock options. Accordingly, Executive
shall immediately vest in that number of additional shares purchased or
purchasable under each such stock option equal to the number of additional
shares in which Executive would have vested under the normal vesting schedule in
effect for that stock option had Executive actually rendered an additional
twelve (12) months of service with the Corporation prior to the date of such
Involuntary Termination. Executive shall have until the earlier of: (i) the
                                                        -------
expiration of the option term, or (ii) any shorter period designated in the
stock option agreement within which to exercise each of his stock options for
any or all of the option shares in which Executive is vested at the time of his
Involuntary Termination, including the option shares which vest on an
accelerated basis in accordance with the foregoing provisions.

    20. Restrictive Covenants.  During the Employment Period and for an
        ---------------------
additional period of two (2) years following the termination of Executive's
employment for any reason other than death, Executive shall be subject to the
following restrictive covenants:

          20.1   Executive shall not directly or indirectly encourage or solicit
any of the Corporation's employees, consultants or independent contractors to
leave the Corporation's

                                       7
<PAGE>

employ or service for any reason or interfere in any other manner with such
relationships at the time existing between the Corporation and its employees,
consultants and independent contractors.

          20.2   Executive shall not directly or indirectly solicit any
customer, vendor, supplier, licensor, licensee or other business affiliate of
the Corporation or otherwise induce any such person to terminate its existing
business relationship with the Corporation or interfere in any other manner with
any existing business relationship between the Corporation and any such
customer, vendor, supplier, licensor, licensee or other business affiliate.

          20.3   Executive shall not, as an Executive, agent, consultant,
advisor, independent contractor, general partner, officer, director,
stockholder, investor, lender or guarantor of any corporation, partnership or
other entity, or in any other capacity directly or indirectly:


                 (a) render any services relating to IP networks or internet
access and related value added services (including without limitation those
operations of Worldcom/UUnet, PSINet, Digex, Verio, Earthlink/Mindspring, AT&T,
SBC, Quest, GTE/BBN); any "last mile" high speed DSL access services (including
without limitation those operations of TCI@Home, Rhythms, Covad); any data
center outsourcing services or the hosting division of companies (including
without limitation those operations of Exodus, Intel, Colo.com, IBM); or any
networks that serve content in one or two ways to multiple devices distributed
throughout deployed networks of distributed servers (including without
limitation those operations of Adero, Akamai, Real Broadcast Networks)
(hereafter collectively referred to as the "Businesses") in the United States or
throughout the world; or

                 (b)  permit Executive's name to be used in connection with a
business which is competitive or substantially similar to the Businesses.

          Notwithstanding the foregoing, Executive may own, directly or
indirectly, solely as an investment, up to one percent (1%) of any class of
"publicly traded securities" of any business that is competitive or
substantially similar to the Businesses or any person who owns a business that
is competitive or substantially similar to the Businesses.  The term "publicly
traded securities" shall mean securities that are traded on a national
securities exchange or listed on the NASDAQ Stock Market or Bulletin Board.

          20.4   The parties agree that if any of the foregoing restrictive
covenants is found by a court to be unreasonable, the court shall reduce and
limit such covenants to such area, scope or period as shall be deemed reasonable
and the parties shall comply with such reductions and limitations.

          20.5   Executive hereby acknowledges that monetary damages may not be
sufficient to compensate the Corporation for any economic loss which may be
incurred by reason of Executive's breach of the foregoing restrictive covenants.
Accordingly, in the event of any such breach, the Corporation shall, in addition
to the termination of this Agreement and any remedies available to the
Corporation at law, be entitled to obtain equitable relief in the form of an
injunction precluding Executive from continuing such breach, or in the form of a
decree

                                       8
<PAGE>

requiring specific performance of the covenants set forth herein.

    21. Limitations on Severance Benefits.
        ---------------------------------

          21.1   The benefits provided Executive under Paragraph 8 of this
Agreement are the only severance benefits, or measure of damages or loss, to
which Executive is entitled under this Agreement upon the termination of his
employment with the Corporation, and no other severance benefits shall be
provided to Executive by the Corporation pursuant to any other severance plan or
program of the Corporation.

          21.2    In the event Executive breaches any of his obligations under
Paragraphs 6 or 9 of this Agreement, Executive shall cease to be entitled to any
severance benefits otherwise to be provided under Paragraph 8 this Agreement;
the Corporation shall be entitled to recover from Executive any and all stock
options that vested and any shares for which such options were exercised (or the
market value of the shares for which such options were exercised if Executive
had exercised any or all such options) pursuant to Paragraph 8.c.(4) of this
Agreement; and, further, the Corporation shall be entitled to take any and all
action necessary to pursue legal and equitable remedies against Executive,
including, without limitation, injunctive relief; provided, however, this
Agreement will remain in full force and effect notwithstanding any such action
by the Corporation.

    22. Governing Law.  The provisions of this Agreement will be construed
        -------------
and interpreted under the laws of the State of California applicable to
agreements executed and to be wholly performed within the State of California.
If any provision of this Agreement as applied to any party or to any
circumstance should be adjudged by a court of competent jurisdiction to be void
or unenforceable for any reason, the invalidity of that provision shall in no
way affect (to the maximum extent permissible by law) the application of such
provision under circumstances different from those adjudicated by the court, the
application of any other provision of this Agreement, or the enforceability or
invalidity of this Agreement as a whole.  Should any provision of this Agreement
become or be deemed invalid, illegal or unenforceable in any jurisdiction by
reason of the scope, extent or duration of its coverage, then such provision
shall be deemed amended to the extent necessary to conform to applicable law so
as to be valid and enforceable or, if such provision cannot be so amended
without materially altering the intention of the parties, then such provision
will be stricken and the remainder of this Agreement shall continue in full
force and effect.

    23. Remedies.  Except as otherwise provided herein, all rights and remedies
        --------
provided pursuant to this Agreement or by law shall be cumulative, and no such
right or remedy shall be exclusive of any other.  A party may pursue any one or
more rights or remedies hereunder or may seek damages or specific performance in
the event of another party's breach hereunder or may pursue any other available
remedy.

    24.  Arbitration. Any and all disputes between Executive and the Corporation
         -----------
which arise out of Executive's employment under the terms of this Agreement or
the termination of such employment shall be resolved through final and binding
arbitration. This shall include, without limitation, disputes relating to this
Agreement, Executive's employment by the Corporation or the termination thereof,
claims for breach of contract or breach of the

                                       9
<PAGE>

covenant of good faith and fair dealing, and any claims of discrimination or
other claims under Title VII of the Civil Rights Act of 1964, the Age
Discrimination in Employment Act, the Americans With Disabilities Act, the
California Fair Employment and Housing Act, or any other Federal, State or local
law or regulation now in existence or hereinafter enacted and as amended from
time to time concerning in any way the subject of Executive's employment with
the Corporation or its termination. The only claims not covered by this
                                                    ---
Agreement are Executive's claims for benefits under the workers' compensation or
unemployment insurance laws, which will be resolved pursuant to those laws; and
any claims by the Corporation or the by Executive arising from or relating to
Paragraphs 6 or 9 of this Agreement. Binding arbitration will be conducted in
San Francisco, California, accordance with existing procedures for resolution of
employment disputes of the American Arbitration Association unless Executive
does not reside within one hundred (100) miles of San Francisco County at the
time the dispute arose, in which case arbitration may take place in the largest
metropolitan area within one hundred (100) miles of Executive's most recent
principal place of employment with the Corporation. Each party will share
equally the cost of the arbitration filing and hearing fees, and the cost of the
arbitrator, and the prevailing party shall be entitled to recover his/its
reasonable attorneys fees and costs incurred with respect to the arbitration.
The parties understand and agree that the arbitration shall be instead of any
civil litigation and that each is waiving the right to a jury trial as to such
claims. The parties further understand and agree that the arbitrator's decision
shall be final and binding to the fullest extent permitted by law and
enforceable by any court having jurisdiction thereof.

    25. Counterparts.  This Agreement may be executed in more than one
        ------------
counterpart, each of which shall be deemed an original, but all of which
together shall constitute but one and the same instrument.

    26. Changes to Agreement.  This Agreement may only be changed by another
        --------------------
written agreement signed by Executive and an authorized officer of the
Corporation.

    27. Construction.  In this Agreement unless a clear contrary intention
        ------------
appears, the singular number includes the plural and vice versa and reference to
any gender includes each other gender.

    28. Notices.  Any and all notices, demands or other communications required
        -------
or desired to be given hereunder by either party shall be in writing and shall
be deemed given when delivered personally or forty-eight (48) hours after
deposit in the United States mail, certified or registered, postage prepaid,
return receipt requested, addressed to the party to whom such notice, demand or
other communication is to be given as set forth below:

                                      10
<PAGE>

          28.1   To the Corporation:  To the Executive's direct supervisor or
                 ------------------
the Chief Executive Officer, with a copy to the Corporations' General Counsel,
at each such person's principle place of employment with the Corporation.

          28.2   To Executive:
                 ------------




Either party may change its address for the purpose of receiving notices,
demands and other communications as herein provided by a written notice given in
the manner aforesaid to the other party hereto.

    29. Complete Agreement.  This Agreement and the Corporation's Confidential
        ------------------
Information and Inventions Agreement; any existing stock option, stock
purchase/issuance, stock acceleration waiver, confidential/proprietary
information, trade secrets, and inventions agreements that Executive has with
SoftAware, Inc., and any promissory notes and loan obligations Executive has to
SoftAware, Inc.; will be the entire agreement between Executive and the
Corporation relating to Executive's employment and all matters provided for
herein. Executive agrees that there were no promises, representations or
commitments made to Executive regarding employment with the Corporation except
as set forth in this Agreement. This Agreement supersedes, cancels and replaces:
(i) any prior verbal or written agreements between Executive and the
Corporation, and (ii) any prior verbal or written agreements between Executive
and SoftAware, Inc. (except as provided for herein) relating to the subject
matters hereof, including, but not limited to, any and all agreements relating
to employment, termination, benefits, severance and compensation.

          IN WITNESS WHEREOF, the parties have executed this Employment
Agreement as of the day and year written below.

                                      11
<PAGE>

Dated: ______________, 2000         DIGITAL ISLAND, INC.:



                                    _________________________________
                                    By:     Ruann R. Ernst
                                    Title:  Chairman and Chief Executive Officer



Dated: ______________, 2000         EXECUTIVE:




                                    _________________________________
                                    ^FirstName^ ^LastName^

                                      12
<PAGE>

                                   EXHIBIT G
                                   ---------



  Form of Officer's Certificate of Digital Island, Inc. and Ocean Acquisition
  ---------------------------------------------------------------------------
                                     Corp.
                                     -----

                             _______________, 2000

Latham & Watkins
633 West Fifth Street, Suite 4000
Los Angeles, California 90071

Brobeck, Phleger & Harrison LLP
2200 Geng Road
Two Embarcadero Place
Palo Alto, California   94303

Ladies and Gentlemen:

          We refer to the Agreement and Plan of Reorganization dated as of July
17, 2000 (the "Agreement"), by and among Digital Island, Inc., a Delaware
corporation ("Parent"), Ocean Acquisition Corp., a California corporation
("Merger Sub") and a wholly owned subsidiary of Parent, and SoftAware, Inc., a
California corporation ("Company"), which provides for the merger (the "Merger")
of Merger Sub with and into Company on the terms and conditions set forth
therein.  The time at which the Merger becomes effective is hereinafter referred
to as the "Effective Time."  Each of Latham & Watkins, counsel to Company, and
Brobeck, Phleger & Harrison LLP, counsel to Parent, has been requested pursuant
to Section 6.2(c) and 6.3(o) of the Agreement, respectively, to render its
opinion regarding certain United States federal income tax consequences of the
Merger.  Capitalized terms not defined herein have the meanings specified in the
Agreement.

A.    Statements and Representations.
      ------------------------------

     In connection with such opinion to be rendered by each of you, and
acknowledging that each of you will rely, with Parent's and Merger Sub's
consent, upon the statements and representations made in this letter in
rendering such opinion, Parent and Merger Sub hereby certify and represent to
each of you that the statements and representations stated herein as they relate
to Parent and Merger Sub are true, correct and complete in all respects at the
date hereof and will be true, correct and complete in all respects as of the
Effective Time (as if made as of the Effective Time):


     1.  The fair market value of Parent common stock ("Parent Stock"), Merger
Cash and cash in lieu of fractional shares of Parent Stock received by holders
of Company Stock ("Shareholders") will be approximately equal to the fair market
value of Company common stock ("Company Stock") surrendered in the Merger.  In
connection with the Merger, no Shareholder will receive in exchange for Company
Stock, directly or indirectly, any

                                       1
<PAGE>

consideration from Parent other than Parent Stock, Merger Cash, and cash in lieu
of fractional shares of Parent Stock.

     2.  Parent has no plan or intention:  (i) to liquidate Company; (ii) to
merge Company into another corporation; (iii) to sell or otherwise dispose of
any Company Stock acquired by Parent pursuant to the Agreement, except for
transfers and successive transfers to one or more corporations controlled in
each transfer by the transferor corporation (within the meaning of Section
368(c) of the Code) at the time of transfer; or (iv) to cause Company to sell or
otherwise dispose of any of its assets or of any of the assets of Merger Sub
acquired in the Merger, except for (w) dispositions made in the ordinary course
of business, (x) transfers and successive transfers to one or more corporations
controlled in each transfer by the transferor corporation (within the meaning of
Section 368(c) of the Code) at the time of transfer, (y) dispositions after
which Company would continue to hold the amount of assets set forth in paragraph
3 below following the Merger (assuming the correctness of the representation set
forth in paragraph 3 below), or (z) transfers to partnerships that satisfy the
provisions of Treasury Regulation Section 1.368-1(d)(4)(iii)(B).

     3.  Assuming the correctness of the representation in paragraph 2 of the
Company Officer's Certificate, following the Merger, Company will hold at least
90 percent of the fair market value of Company's net assets and at least 70
percent of the fair market value of Company's gross assets and at least 90
percent of the fair market value of Merger Sub's net assets and at least 70
percent of Merger Sub's gross assets held immediately prior to the Effective
Time.  For purposes of the representation in the immediately preceding sentence,
amounts paid by Company or Merger Sub to dissenters, amounts paid by Company or
Merger Sub to Shareholders who receive cash or other property, and amounts used
by Company or Merger Sub to pay reorganization expenses will be included as
assets of Company or Merger Sub, as the case may be, immediately prior to the
Effective Time.

     4.  There is no intercorporate indebtedness existing between Parent and
Company or between Merger Sub and Company.

     5.  Merger Sub is a corporation newly formed for the purpose of
participating in the Merger and at no time prior to the Effective Time has had
assets (other than nominal assets contributed upon the formation of Merger Sub,
which assets will be held by Company following the Merger) or business
operations.

     6.  Merger Sub will have no liabilities assumed by Company and will not
transfer to Company any assets subject to liabilities in the Merger.

     7.  Prior to the Merger, Parent will be in control of Merger Sub within the
meaning of Section 368(c) of the Code.  Following the Merger, Parent will be in
control of Company within the meaning of Section 368(c) of the Code.

     8.  Parent has no plan or intention to cause Company, after the Effective
Time, to issue additional shares of stock that would result in Parent losing
control of Company within the meaning of Section 368(c) of the Code.

                                       2
<PAGE>

     9.   Following the Merger, neither Parent nor any person related to Parent
within the meaning of Treas. Reg. (S)(S) 1.368-1(e)(3), (e)(4) and (e)(5) has
any plan or intention to purchase, redeem or otherwise reacquire any Parent
Stock issued pursuant to the Agreement.

     10.  There is no intercorporate indebtedness existing between Parent and
Company or between Merger Sub and Company that was issued, acquired, or will be
settled at a discount.

     11.  In the Merger, shares of Company Stock representing control of Company
(within the meaning of Section 368(c) of the Code) will be exchanged solely for
"voting stock" of Parent (within the meaning of Sections 368(a)(1)(B) and (2)(E)
of the Code).  For purposes of this paragraph 10, Company Stock to be exchanged
for cash or other property originating with Parent is treated as constituting
outstanding Company Stock at the Effective Time.

     12.  Each of Parent and Merger Sub will pay their respective expenses, if
any, incurred in connection with the Merger, and neither Parent nor Merger Sub
has agreed to assume, nor will either directly or indirectly assume, any expense
or other liability, whether fixed or contingent, of Company or any holder of
Company Stock.  The Company Stock acquired by Parent in the Merger will not be
subject to any liabilities.

     13.  As of the Effective Time, neither Parent nor any person related to
Parent within the meaning of Treas. Reg. (S)(S) 1.368-1(e)(3), (e)(4) and (e)(5)
will own beneficially or of record, or will have owned beneficially or of
record, during the five years immediately prior to the Effective Time, any stock
of Company, or other securities, options, warrants or instruments giving the
holder thereof the right to acquire Company Stock or other securities issued by
Company.

     14.  Following the Merger, Company or Parent (or a member or members of the
"qualified group," as defined in Treas. Reg. (S) 1.368-1(d)(4)(ii), that
includes Parent as the "issuing corporation," as defined in Treas. Reg.
(S)1.368-1(b)), will continue the historic business of Company (or,
alternatively, if the Company has more than one line of business, will continue
at least one significant line of the Company's historic business) or use a
significant portion of Company's historic business assets in a business.

     15.  Neither Parent nor Merger Sub is an "investment company" as defined in
Sections 368(a)(2)(F)(iii) and (iv) of the Code.

     16.  Neither Parent nor Merger Sub will directly or indirectly provide
funds to make payments in respect of Dissenting Shares.

     17.  Except for the Merger Cash and cash paid in lieu of fractional shares
of Parent Stock, 100 percent of Company Stock outstanding immediately prior to
the Effective Time will be exchanged for Parent Stock.  The issuance in the
Merger of cash in lieu of fractional shares of Parent Stock represents a mere
mechanical rounding off solely for the purpose of avoiding the expense and
inconvenience to Parent of issuing fractional shares and does not represent
separately bargained-for consideration.  The total cash consideration that will
be paid pursuant to

                                       3
<PAGE>

the Agreement to Shareholders instead of issuing fractional Parent Stock will
not exceed one percent of the total consideration that will be issued pursuant
to the Agreement to Shareholders in exchange for their Company Stock. The
fractional share interests of each Shareholder will be aggregated, and no
Shareholder will receive cash in an amount equal to or greater than the value of
one full share of Parent Stock on the Closing Date.

     18.  None of the compensation received by any stockholder-employees from
Parent or from the Company following the Merger will be separate consideration
for, or allocable to, any of their Company Stock.  None of the Parent Stock
received by any stockholder-employees will be given pursuant to any employment
agreement.  The compensation paid to any stockholder-employees by Parent or by
the Company following the Merger will be for services actually rendered and will
be commensurate with amounts that would be paid to third parties bargaining at
arm's-length for similar services.

     19.  Parent has a bona fide business reason for engaging in the Merger.

     20.  The terms of the Agreement and all other agreements entered into in
connection therewith are the product of arm's length negotiations.

     21.  The undersigned are authorized to make all of the representations set
forth herein.

B.    Reliance by You in Rendering Opinion:  Limitations on Your Opinion.
      ------------------------------------------------------------------

     The undersigned recognize and agree that with respect to each of you, (i)
     your tax opinion will be based on the statements and representations set
     forth herein and on the statements contained in the Agreement and documents
     related thereto, and (ii) your tax opinion will be subject to certain
     limitations and qualifications, including that it may not be relied upon if
     any such statements or representations are not accurate in all respects.


          Parent and Merger Sub undertake to inform each of you and Company
immediately should any of the foregoing statements or representations become
untrue, incorrect or incomplete in any respect on or prior to the Effective
Time.

                              Very truly yours,


                              Digital Island, Inc.

                              Ocean Acquisition Corp.
<PAGE>

                                   Exhibit H
                                   ---------

                Form of Officer's Certificate of SoftAware, Inc.
                ------------------------------------------------


                              ______________, 2000

Latham & Watkins
633 West Fifth Street, Suite 4000
Los Angeles, California  90071

Brobeck, Phleger & Harrison LLP
2200 Geng Road
Two Embarcadero Place
Palo Alto, California  94303

Ladies and Gentlemen:

          We refer to the Agreement and Plan of Reorganization dated as of July
17, 2000 (the "Agreement"), by and among Digital Island, Inc., a Delaware
corporation ("Parent"), Ocean Acquisition Corp., a California corporation
("Merger Sub") and a wholly owned subsidiary of Parent, and SoftAware, Inc., a
California corporation ("Company"), which provides for the merger (the "Merger")
of Merger Sub with and into Company on the terms and conditions set forth
therein.  The time at which the Merger becomes effective is hereinafter referred
to as the "Effective Time."  Each of Latham & Watkins, counsel to Company, and
Brobeck, Phleger & Harrison LLP, counsel to Parent, has been requested pursuant
to Section 6.2(c) and 6.3(o) of the Agreement, respectively, to render its
opinion regarding certain United States federal income tax consequences of the
Merger.  Capitalized terms not defined herein have the meanings specified in the
Agreement.

A.  Statements and Representations.
--  ------------------------------

          In connection with such opinion to be rendered by each of you, and
acknowledging that each of you will rely, with Company's consent, upon the
statements and representations made in this letter in rendering such opinion,
Company hereby certifies and represents to each of you that the statements and
representations stated herein as they relate to Company are true, correct and
complete in all respects at the date hereof and will be true, correct and
complete in all respects as of the Effective Time (as if made as of the
Effective Time).

1.  The fair market value of Parent common stock ("Parent Stock"), Merger Cash
and cash in lieu of fractional shares of Parent Stock received by holders of
Company Stock ("Shareholders") will be approximately equal to the fair market
value of Company common stock ("Company Stock") surrendered in the Merger.  In
connection with the Merger, no Shareholders will receive in exchange for Company
Stock, directly or indirectly, any consideration from Parent other than Parent
Stock, Merger Cash and cash in lieu of fractional shares of Parent Stock.

                                       1
<PAGE>

     2.  At the Effective Time, Company will hold at least 90 percent of the
fair market value of its net assets and at least 70 percent of the fair market
value of its gross assets held immediately prior to the Effective Time.  For
purposes of this representation, amounts paid by Company to dissenting
Shareholders, amounts used by Company to pay Merger expenses, amounts paid by
Company to redeem stock, securities, warrants or options of Company as part of
any overall plan of which the Merger is part, and amounts distributed by Company
to Shareholders (except for any regular, normal dividends) as part of an overall
plan of which the Merger is a part, in each case will be treated as constituting
assets of Company immediately prior to the Effective Time.

     3.  Each of Company and the Shareholders has paid and will pay only their
respective expenses, if any, incurred in connection with the Merger.  Company
has not agreed to assume, nor will it directly or indirectly assume, any expense
or other liability, whether fixed or contingent, of any Shareholders.

     4.  There is no intercorporate indebtedness existing between Parent and
Company or between Merger Sub and Company.

     5.  Company has no plan or intention to issue additional shares of its
stock after the Effective Time that would result in Parent losing control of
Company within the meaning of Section 368(c) of the Code.  At the Effective
Time, Company will not have outstanding any warrants, options, convertible
securities, or any other type of right pursuant to which any person could
acquire stock in Company that, if exercised or converted, would affect Parent's
Merger Sub or retention of control of Company, as defined in Section 368(c) of
the Code.

     6.  Neither Company nor any person related to Company within the meaning of
Treas. Reg. (S)(S) 1.368-1(e)(3), (e)(4), and (e)(5), has purchased, redeemed or
otherwise acquired, or made any extraordinary distributions (as defined in
Treas. Reg. (S)1.368-1T(e)(1)(ii)(A)) with respect to, any Company Stock prior
to or in contemplation of the Merger, or otherwise as part of a plan of which
the Merger is a part.

     7.  Company is not an "investment company" as defined in Sections
368(a)(2)(F)(iii) and (iv) of the Code.

     8.  Company is not under the jurisdiction of a court in a title 11 or
similar case within the meaning of Section 368(a)(3)(A) of the Code.

     9.  Except for the Merger Cash and cash paid in lieu of fractional shares
of Parent Stock, 100 percent of Company Stock outstanding immediately prior to
the Effective Time will be exchanged for Parent Stock.  The issuance in the
Merger of cash in lieu of fractional shares of Parent Stock represents a mere
mechanical rounding off solely for the purpose of avoiding the expense and
inconvenience to Parent of issuing fractional shares and does not represent
separately bargained-for consideration.  The total cash consideration that will
be paid pursuant to the Agreement to the Shareholders as Merger Cash and instead
of issuing fractional Parent Stock will not exceed one percent of the total
consideration that will be issued pursuant to the Agreement to the Shareholders
in exchange for their Company Stock.  The fractional share

                                       2
<PAGE>

interests of each Shareholder will be aggregated, and no Shareholder will
receive cash in an amount equal to or greater than the value of one full share
of Parent Stock on the Closing Date.

     10.  None of the compensation received by any stockholder-employees of
Company will be separate consideration for, or allocable to, any of their
Company Stock.  None of the Parent Stock received by any stockholder-employees
will be separate consideration for, or allocable to, any employment agreement.
The compensation paid to any stockholder-employees will be for services actually
rendered and will be commensurate with amounts paid to third parties bargaining
at arm's-length for similar services.

     11.  In the Merger, Company Stock representing control of Company (within
the meaning of Section 368(c) of the Code) will be exchanged solely for "voting
stock" of Parent (within the meaning of Sections 368(a)(1)(B) and (2)(E)).  For
purposes of this paragraph 11, Company Stock to be exchanged for cash or other
property originating with Parent is treated as constituting outstanding Company
Stock at the Effective Time.

     12.  The business currently carried on by Company is its "historic
business" within the meaning of Treas. Reg. (S) 1.368-1(d) and no assets of
Company have been sold, transferred or otherwise disposed of which would prevent
Company from continuing the "historic business" of Company or from using a
"significant portion" of Company's "historic business" assets in a business
following the Merger, as such terms are used in Treas. Reg. (S)1.368-1(d).

     13.  At the Effective Time, there will be no accrued but unpaid dividends
on Company Stock.

     14.  Payments made in respect of Dissenting Shares, if any, shall be made
solely from the funds of Company.  No funds will be supplied for that purpose,
directly or indirectly, by Parent or Merger Sub, nor will Parent or Merger Sub
directly or indirectly reimburse Company for any payments made in respect of
Dissenting Shares.

     15.  At the Effective Time, the fair market value of Company's assets will
exceed the sum of its liabilities, plus the amount of liabilities, if any, to
which the assets are subject.

     16.  Company has a bona fide business reason for engaging in the Merger.

     17.  The terms of the Agreement and all other agreements entered into in
connection therewith are the product of arm's length negotiations.

     18.  The undersigned is authorized to make all of the representations set
forth herein.

B.   Reliance by You in Rendering Opinion:  Limitations on Your Opinion.
     ------------------------------------------------------------------

          The undersigned recognizes and agrees that with respect to each of
you, (i) your tax opinion will be based on the statements and representations
set forth herein and on the statements contained in the Agreement and documents
related thereto, and (ii) your tax opinion

                                       3
<PAGE>

will be subject to certain limitations and qualifications including that it may
not be relied upon if any such statements or representations are not accurate in
all respects.

          Company undertakes to inform each of you and Parent immediately should
any of the foregoing statements or representations become untrue, incorrect or
incomplete in any respect on or prior to the Effective Time.


                                 Dated:____________________


                                 Very truly yours,


                                  SoftAware, Inc.
<PAGE>

                                   EXHIBIT I
                                   ---------

                          FORM OF ACCELERATION WAIVER



                   INVOLUNTARY TERMINATION STOCK ACCELERATION
                              AMENDMENT AND WAIVER


     This Involuntary Termination Stock Acceleration Amendment and Waiver (the
"Amendment") relates to certain stock options and unvested shares of the
Corporation's Common Stock pursuant to the Corporation's 1999 Stock
Option/Issuance Plan and my stock option agreement and/or execution of the
Corporation's Stock Purchase Agreement.  An Addendum to the stock option
agreement and/or stock purchase agreement (the "Addendum") provided certain
rights in the case of an Involuntary Termination after a Corporate Transaction.
A copy of the Addenda are attached hereto and incorporated herein by reference
as Exhibit "A". All capitalized terms in this Amendment shall have the meaning
assigned to them in this Amendment or the Corporation's 1999 Stock
Option/Issuance Plan.

     I, _______________________ am an employee of the Corporation and am the
holder of certain stock options and/or unvested shares and certain rights
pursuant to the Addenda.  I hereby acknowledge, for good and valuable
consideration received, to amend the Addenda, only with respect the definition
of Involuntary Termination, as follows:

     Delete: "(ii) Optionee's voluntary resignation following (A) a change in
his or her position with the Corporation (or Parent or Subsidiary employing
Optionee) which materially reduces his or her duties and responsibilities or the
level of management to which he or she reports, ..."

     And insert in its place: "(ii) Optionee's voluntary resignation following
(A) a material reduction in the fundamental nature and scope of the Optionee's
duties and responsibilities with the Corporation (or Parent or Subsidiary
thereof), although if any change or reduction in the nature and scope of
Optionee's duties and responsibilities is occasioned solely by reason of the
change in the status of Corporation from an independently operated entity to a
wholly-owned subsidiary or to post-merger entity with integrated operations
constitute grounds for a clause (A) Involuntary Termination, ...."

     I hereby acknowledge receipt of One Thousand dollars ($1,000.00) as good
and valuable consideration in exchange for my waiver of the existing definition,
and my agreement to the replacement for that portion of the definition, as set
forth above.

     I further agree and acknowledge that I have the right to consult separate
counsel of my own choosing, and at my own expense, to review and advise me with
reference to the Amendment.

     To indicate (i) my waiver of that portion of the existing definition, and
my agreement to the replacement for that portion of the definition, as set forth
above; (ii) my acknowledgement of good and valuable consideration in exchange
for the Amendment; and (iii) my exercise or waiver of separate counsel of my
choosing to review and advise me with reference to the Amendment, I agree to and
do sign and date this Amendment.

Dated:  _________________, 2000    Signature:__________________________________
<PAGE>

                                   EXHIBIT J
                                   ---------

                                SOFTAWARE, INC.

                                  280G WAIVER


RECITALS
--------

          WHEREAS, the undersigned Executive has previously entered into a stock
purchase agreement, stock option agreement, purchase option agreement, addendum
to stock purchase agreement, addendum to stock option agreement, and/or any
amendment thereto (collectively, the "Agreements") with SoftAware, Inc. (the
"Company") pursuant to which Executive has purchased __________________ shares
of the Company's common stock and/or has the option to purchase _________ shares
of the Company's common stock ( collectively the "Shares").

          WHEREAS, the Company has agreed to be acquired by Digital Island, Inc.
("Parent") pursuant to the Agreement and Plan of Reorganization among Parent and
the Company (the "Merger").

          WHEREAS,  under the terms of the Agreements, all the Shares are to
immediately vest, and the Company's repurchase rights with respect to those
Shares are to lapse, upon Executive's termination without cause or involuntary
termination following the Merger.


          WHEREAS, both the Executive's initial acquisition of the Shares and
the accelerated vesting of those Shares upon Executive's termination without
cause or involuntary termination following the Merger could result in Executive
being deemed to have received a "parachute payment" pursuant to Section 280G of
the Internal Revenue Code of 1986, as amended ("Section 280G").

          WHEREAS, Section 280G(b)(5)(A)(ii) provides that a payment will not be
deemed to be a parachute payment if Executive's right to receive or retain the
payment is contingent upon the approval of such payment by the Company's
shareholders in accordance with the provisions of Section 280G and the
applicable regulations thereunder.

          WHEREAS, the Company and Executive wish to amend the Agreements to
provide that Executive's right to retain and/or purchase the Shares pursuant to
the Agreements and the accelerated vesting of those Shares upon Executive's
termination without cause or involuntary termination following the Merger shall
be subject to shareholder approval in accordance with the provisions of Section
280G(b)(5)(A)(ii) in order to prevent the loss of a tax deduction by the Company
and an imposition of an excise tax on Executive.

          NOW, THEREFORE, it is hereby agreed as follows:

          Notwithstanding any other provision of the Agreements to the contrary,
Executive hereby waives any and all right or entitlement to (i) retain and/or
purchase the Shares under the Agreements, and (ii) have the Shares vest on an
accelerated basis upon Executive's termination
<PAGE>

without cause or involuntary termination following the Merger. Executive
accordingly agrees that the provisions of the Agreements pursuant to which the
Shares were issued to the Executive, the provisions of the Agreements pursuant
to which the shares are purchasable by the Executive and the provisions of the
Agreements pursuant to which the shares accelerate upon Executive's termination
without cause or involuntary termination following the Merger, to the extent
such provisions apply to the Shares, shall be null and void and without any
force or effect and that Executive shall have no right or entitlement to retain
and/or purchase the Shares under the Agreements and shall have no right or
entitlement to accelerated vesting upon Executive's termination without cause or
involuntary termination following the Merger, unless the Executive's initial
grant and/or acquisition of the Shares pursuant to the Agreements and the
accelerated vesting upon Executive's termination without cause or involuntary
termination following the Merger is approved by the shareholders of the Company
in accordance with the provisions of Section 280G and the regulations
thereunder. Accordingly, Executive shall not be entitled to retain and/or
purchase any of the Shares under the Agreements or receive any accelerated
vesting upon Executive's termination without cause or involuntary termination
following the Merger without such requisite shareholder approval.



IN WITNESS WHEREOF, the parties have executed this agreement as of
, 2000.

                                         SOFTAWARE, INC.

                                         By:_______________________________

                                         Title: ___________________________



                                         ___________________________________
                                         Executive

                                       2


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