NETIQ CORP
8-K, EX-99.4, 2001-01-17
PREPACKAGED SOFTWARE
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                                                                   EXHIBIT 99.4


                                                                 EXECUTION COPY


                              EMPLOYMENT AGREEMENT

     EMPLOYMENT AGREEMENT dated January16, 2001, by and between [West, Inc], an
Oregon corporation (the "Company"), [North, Inc.] Corporation, a Delaware
corporation (the "Buyer"), and [EXECUTIVE] (the "Executive").

     WHEREAS, Executive is currently serving as [POSITION] of the Company;

     WHEREAS, the Company, the Buyer and North Acquisition Corp. (the "Merger
Subsidiary") are simultaneously entering into an Agreement and Plan of Merger
(the "Merger Agreement") pursuant to which the Merger Subsidiary will merge
with and into the Company (the "Merger"), with the Company constituting the
surviving corporation, and with the result that the Company will be a wholly
owned subsidiary of the Buyer;

     WHEREAS, each of the Company, the Buyer and the Merger Subsidiary
considers it essential to its best interests and the best interests of its
stockholders to foster the continued employment of Executive by the Buyer from
and after the effective time of the Merger (the "Effective Time"); and

     WHEREAS, Executive is willing so to continue his employment on the terms
hereinafter set forth in this agreement (the "Agreement");

     NOW, THEREFORE, in consideration of the premises and mutual covenants
herein and for other good and valuable consideration, the parties agree as
follows:

     1. Term of Employment. Executive shall be employed by the Buyer for a
period (the "Employment Term") commencing at the Effective Time and ending on
the date that either the Executive or the Buyer terminates such Executive's
employment. Executive shall be an "at will" employee of Buyer. Notwithstanding
the foregoing, Executive shall continue to serve until the Effective Time as an
employee of the Company in the same capacity and in accordance with the same
terms and conditions as the date immediately preceding the date hereof.

     2. Position.

          (a) Executive shall serve as [POSITION] of the Buyer. In such
     position, Executive shall have such duties and authority as shall be set
     forth on Exhibit A hereto (the "Initial Duties").

          (b) During the term of his employment hereunder, Executive will
     devote substantially all of his business time and best efforts to the
     performance of



<PAGE>


     his duties hereunder and will not engage in any other business, profession
     or occupation for compensation or otherwise which would conflict with the
     rendition of such services either directly or indirectly, without the
     prior written consent of the Board; provided, however, subject to Section
     12(b) below, nothing in this Section 2(b) shall preclude the Executive
     from serving as a member of any board of directors on which he serves as
     of the date of this Agreement and which has been disclosed to Buyer, or as
     a member of any board of directors on which he may serve during the term
     of this Agreement with the prior consent of the Chief Executive Officer of
     Buyer in accordance with Buyer's standard policies regarding such matters
     and from receiving compensation in connection therewith.

     3. Base Salary. The Buyer shall pay Executive an annual base salary of not
less than $200,000 (the "Base Salary") with the exact amount to be established
by the Buyer's Board of Directors that is commensurate with other similarly
situated executives of the Buyer, payable in regular installments in accordance
with the Buyer's usual payment practices. The Executive shall be entitled to
such increases in his Base Salary as may be determined from time to time in the
sole discretion of the Buyer.

     4. Bonus. With respect to each fiscal year all or part of which is
contained in the Employment Term, Executive shall be eligible to receive, in
addition to his Base Salary, a bonus of not less than up to $100,000 (the
"Bonus") for services rendered during such fiscal year, which Bonus shall be
determined and shall be paid in accordance with the Buyer's past practice with
respect to other similarly situated executives of Buyer. The amount and form of
such Bonus shall be determined in the same manner used to determine the amount
and form of bonuses of similarly situated executives of Buyer.

     5. Executive Benefits.

          (a) Executive shall be provided employee benefits (including fringe
     benefits, vacation, pension and profit sharing plan participation and
     life, health, accident and disability insurance) (collectively "Executive
     Benefits") on the same basis and on the same terms as those benefits are
     generally made available to similarly situated executives of the Buyer.

          (b) Concurrent with the Effective Time, Buyer and Executive will
     enter into Buyer's standard Indemnification Agreement (the
     "Indemnification Agreement") and Change of Control Severance Agreement the
     "Change of Control Severance Agreement") that Buyer has entered into with
     its officers substantially in the forms attached hereto as Exhibit B and
     Exhibit C, respectively.

     6. Grant of Option. Immediately prior to the Effective Time, the Company
shall grant to Executive an option to purchase 312,500 shares of the Company's
Common Stock pursuant to the terms and conditions of the Company's employee
stock option plan and standard option agreement in place as of the Effective
Time (the "Option"), which


                                       2
<PAGE>


option shall be assumed by Buyer pursuant to the Merger Agreement. The Option
shall be subject to vesting as follows: 25% of the shares subject to the option
shall become vested on the first anniversary of the Effective Time, 25% of the
shares subject to the option shall become vested on the second anniversary of
the Effective Time, and 50% of the Shares subject to the option shall become
vested on the third anniversary of the Effective Time, in each case subject to
the Executive's continued employment with Buyer.

     7. Business Expenses and Perquisites. Reasonable travel, entertainment and
other business expenses incurred by Executive in the performance of his duties
hereunder shall be reimbursed by the Buyer in accordance with Buyer policies
for similarly situated executives of Buyer.

     8. Termination. In the event of termination of Executive's employment with
Buyer for any reason, Executive shall be entitled to receive his Base Salary,
Bonus and Executive Benefits earned through the date of termination as well as
that portion of the Option that is vested as of such date of termination.
Except as provided in Section 13(j), all other benefits due Executive following
Executive's termination of employment shall be determined in accordance with
the plans, policies and practices of Buyer. Executive's employment hereunder
shall terminate if Executive becomes physically or mentally incapacitated and
is thereafter unable for a period of six (6) consecutive months or for an
aggregate of six (6) months in any eighteen (18) consecutive month period to
perform his duties (such incapacity is hereinafter referred to as
"Disability").

     9. Restrictions on Dispositions of Stock.

          (a) Status as Affiliate and Insider. For so long as Executive is
     employed by the Buyer in the position set forth in Section 2(a) and has
     the Initial Duties, or, if the Executive's role at the Buyer changes, then
     for so long as may be determined by Buyer's Board of Directors based upon
     the criteria generally applied by it (i) Executive will be deemed an
     affiliate of the Buyer, as that term is defined in Rule 144 under the
     Securities Act of 1933 and (ii) sales, transfers or other dispositions of
     shares of the Buyer's common stock by Executive will be subject to the
     restrictions on trading by the Buyer's executive officers set forth in the
     Buyer's insider trading policy (the "Insider Trading Policy"), a copy of
     which has been furnished to Executive. Executive may establish a written
     plan of distribution pursuant to Rule 10b5-1 of the Exchange Act of 1934
     in order to facilitate the sale of the Quarterly Allowance, as defined in
     Section 9(b) below, and to execute sales of Common Stock of Buyer in
     accordance therewith (the "10b5-1 Agreement"). The 10b5-1 Agreement shall
     include customary terms and shall provide (i) that the agent for the sale
     of shares shall generally seek to complete the sale of as much of the
     Quarterly Allowance (as defined below) as practicable in the agent's
     judgment within the first fifteen trading days from the opening of the
     regular quarterly window under the Insider Trading Policy (the


                                       3
<PAGE>


     "Preferred Trading Period"); (ii) that Buyer will not impose any blackouts
     on Executive that would interfere with the Preferred Trading Period; (iii)
     that no sales shall occur during the regular quarterly blackout period
     under the Insider Trading Policy; and (iv) that the agent shall observe
     other trading blackouts that may be applied by Buyer generally to its
     executive officers, subject to the Preferred Trading Period.

          (b) Additional Limitations on Dispositions. In addition to the
     restrictions set forth in paragraph (a) and applicable laws, until the
     earlier to occur of (i) the first anniversary of the Effective Time or
     (ii) a Release Date, as defined below (the "Restricted Period"), Executive
     may not (1) offer, pledge, sell, contract to sell, sell any option or
     contract to purchase, purchase any option or contract to sell, grant any
     option, right or warrant to purchase, lend, or otherwise transfer or
     dispose of, directly or indirectly, any shares of Buyer Common Stock or
     any securities convertible into or exercisable or exchangeable for Buyer
     Common Stock or (2) enter into any swap or other arrangement that
     transfers to another, in whole or in part, any of the economic
     consequences of ownership of Buyer Common Stock, whether any such
     transaction described in clause (1) or (2) above is to be settled by
     delivery of Buyer Common Stock or such other securities, in cash or
     otherwise (collectively, a "Restricted Transaction"), in any case relating
     to more than 250,000 shares of the Buyer Common Stock (as adjusted for
     stock splits, stock dividends, stock combinations and the like) in any
     single fiscal quarter (the "Quarterly Allowance"). Notwithstanding the
     foregoing, if the Executive does not utilize the full Quarterly Allowance
     in any fiscal quarter in which the Buyer has restricted Executive from
     trading for at least 30 days under the Insider Trading Policy, exclusive
     of Buyer's regular quarterly trading restrictions (such unsold amount, the
     "Unsold Shares"), then Executive shall be entitled to utilize the Unsold
     Shares in subsequent fiscal quarters in addition to the Quarterly
     Allowance for such periods, provided that in no fiscal quarter may the
     Executive utilize more than two times the Quarterly Allowance. Nothing
     herein shall be construed to limit the ability of a trust or foundation
     created by Executive and in existence as of the date hereof to sell,
     transfer or otherwise dispose of shares of Buyer's Common Stock issuable
     in the merger in respect of Company Common Stock held by such trust or
     foundation as of the date hereof. Notwithstanding the foregoing, this
     Section 9(b) shall not apply to (i) any bona fide gift of Buyer's Common
     Stock by Executive to any of the mother, father, descendants, brother(s),
     sister(s) or spouses of Executive or to any trustee(s) for the benefit of
     any one or more of the foregoing, (ii) any transfer effected pursuant to
     Executive's will or the laws of intestate succession, or (iii) any pledge
     of Buyer's Common Stock by Executive that on its terms precludes the sale
     of Buyer's Common Stock in the public market during the Restricted Period,
     provided that (A) in the event of any transfer made pursuant to Sections
     9(b)(i) or 9(b)(iii) above, Executive shall inform Buyer of such transfer
     prior to effecting it and (B) in the event of any transfer made pursuant
     to 9(b)(i),


                                       4
<PAGE>


     the transferee shall furnish Buyer with a written agreement to be bound by
     and complied with all provisions of Section 9.

          (c) Conditional Lock-Up. If Executive's employment with the Buyer is
     terminated during the Restricted Period (i) by Executive, other than for
     Good Reason or by reason of death or Disability, or (ii) by the Buyer for
     Cause, then in either case Executive shall not enter into any Restricted
     Transaction with respect to any shares of the Buyer's common stock for the
     remainder of the Restricted Period and during the Extension Period, if
     any. For purposes of this paragraph, the Extension Period shall commence
     upon the expiration of the Restricted Period and continue for that number
     of months, rounded up the nearest whole number, equal to the quotient
     obtained by dividing (A) the difference of the number of shares of the
     Quarterly Allowance already sold by Executive in the fiscal quarter in
     which Executive's termination occurs minus the product of 83,334
     multiplied by the number of complete months elapsed in such quarter prior
     to Executive's termination (but in no case shall the difference be less
     than zero), divided by (B) 83,334; provided that no Extension Period shall
     apply after a Release Date and, in no event, shall the Extension Period
     exceed three months. This paragraph shall not apply to any termination of
     employment or leave of absence that arises from Executive suffering a
     grave family emergency that in Executive's reasonable judgment requires
     such a termination or leave of absence.

          (d) Release Date. For purposes of this Section, "Release Date" shall
     mean the earlier to occur of:

               (i) the termination of Executive's employment with the Buyer by
          Executive for Good Reason or by reason of death or Disability or by
          Buyer for reasons other than Cause, as defined in Section 9(f) below;
          and

               (ii) in the event of a Change of Control of the Buyer, then the
          later to occur of the six month anniversary of the Effective Time and
          the consummation of the Change of Control; and

               (iii) in the event of a change of Chief Executive Officer of
          Buyer after the date hereof (a "Management Change"), then the later
          to occur of the six month anniversary of the Effective Time and the
          date of the Management Change.

For purposes of this section, a "Change of Control" shall mean (i) a merger or
consolidation in which Buyer is a constituent corporation or the sale or
exchange by the stockholders of Buyer of all or substantially all of the
capital stock of Buyer where the stockholders of Buyer immediately before such
merger or consolidation or sale or exchange do not obtain or retain, directly
or indirectly, at least a majority of the beneficial interest in the voting
stock or other voting equity of the surviving or acquiring corporation or other
surviving or acquiring entity; (ii) the sale or exchange of all or


                                       5
<PAGE>


substantially all of Buyer's assets (other than a sale or transfer to a
subsidiary of Buyer as defined in section 424(f) of the Internal Revenue Code
of 1986, as amended (the "Code")) where the stockholders of Buyer immediately
before such sale or exchange do not obtain or retain, directly or indirectly,
at least a majority of the beneficial interest in the voting stock or other
voting equity of the corporation or other entity acquiring Buyer's Assets; or
(iii) a transaction in which a majority of the Board of Directors of the Buyer
or a majority of the officers of the Buyer immediately prior to such
transaction do not constitute a majority of the Board of Directors or a
majority of the officers, respectively, of the surviving corporation
immediately after such transaction.

          (e) Definition of Cause. For purposes of this Agreement, "Cause"
     shall mean (i) Executive's willful and continued failure substantially to
     perform his duties hereunder (other than as a result of total or partial
     incapacity due to physical or mental illness), (ii) material dishonesty in
     the performance of Executive's duties hereunder, (iii) Executive's
     conviction of a felony under the laws of the United States or any state
     thereof, (iv) willful breach of fiduciary duty or willful breach of a
     material term of this agreement or the Standard Employment Agreement, as
     defined below or (v) any other willful act or omission which is materially
     injurious to the financial condition or business reputation of the Buyer
     or any of its subsidiaries or affiliates. If the Executive does any of the
     foregoing, Buyer shall give Executive written notice thereof and Executive
     shall, if such condition is reasonably susceptible of cure, have ten (10)
     days from receipt of such notice to cure any such Cause, which notice
     shall state in reasonable detail the facts and circumstances claimed to
     constitute such Cause and the intent of Buyer to terminate Executive's
     employment upon the failure of the Executive to effect a cure.

          (f) Definition of Good Reason. For purposes of this Agreement, "Good
     Reason" shall mean (i) reduction in Executive's annual base salary,
     incentive programs or Executive Benefits (other than, in the case of such
     programs or Executive Benefits, for changes generally affecting executives
     similarly situated to Executive), (ii) any material adverse change in
     Executive's status, title, position or material responsibilities, or (iii)
     relocation, without Executive's consent, of Executive or his office space
     at Buyer to a location more than 50 miles from Company's current
     facilities in Portland, Oregon.

     10. Proprietary Information, Invention Assignment and Arbitration
Agreement. At the Effective Time, Executive shall execute a copy of the Buyer's
standard form of Employment, Confidential Information and Invention Assignment
Agreement (the "Standard Employment Agreement") in the form attached hereto as
Exhibit D.

     11. Conflicting Obligations. Executive represents that Executive has no
outstanding agreement or obligation that is in conflict with any of the
provisions of this


                                       6
<PAGE>


Agreement, or that would preclude Executive from complying with the provisions
hereof, and further agrees that Executive will not enter into any such
conflicting agreement during the term of this Agreement.

     12. Covenants Not to Compete or Solicit.

          (a) Definitions. As used in this Agreement, "Restricted Company"
     shall mean a company that competes, or that has been formed to pursue a
     business that would compete, with the business of Buyer immediately after
     the Effective Time.

          (b) Non-Compete. In consideration of: (i) the payment by the Buyer to
     Executive of the Merger Consideration, (ii) the Buyer's willingness to
     enter into the Merger Agreement, and (iii) the consideration payable to
     Executive hereunder, Executive agrees that: (A) for the period beginning
     at the Effective Time and ending on the second anniversary of the
     Effective Time or (B) in the event that the period set forth in clause (A)
     is determined to be unenforceable by a court of competent jurisdiction,
     the maximum lesser period allowable, Executive will not, directly or
     indirectly, be employed by (whether as an officer, employee, director
     proprietor, partner, consultant or otherwise), or have any ownership
     interest in, or participate in the financing, operation, management or
     control of, any Restricted Company. It is agreed that ownership of no more
     than five percent (5%) of the outstanding voting stock of a
     publicly-traded company or ownership of an interest in an investment fund
     with respect to which Executive does not make investment decisions shall
     not in and of itself, constitute a violation of this Section. It is
     further agreed that the foregoing consideration is not intended to
     constitute liquidated damages for a violation of this section.

          (c) Non-Solicit. Executive agrees that until the expiration of the
     non-compete obligations specified above in subsection 12(b), Executive
     shall not:

               (i) knowingly take any action to, or do anything reasonably
          intended to, divert business from the Buyer or any of its
          subsidiaries, or influence or attempt to influence any retailer,
          dealer, vendor, supplier, customer or potential customer of the Buyer
          or any of its subsidiaries, in each case as existing on the date of
          Executive's termination, to cease doing business with or compete with
          the Buyer or any of its subsidiaries, as the case may be, existing on
          the date of Executive's termination; or

               (ii) knowingly recruit, solicit or assist others in recruiting,
          or soliciting, any person who is an employee of the Buyer or any of
          its respective subsidiaries, in each case as of the date of
          Executive's termination, or knowingly induce or influence or attempt
          to induce or influence any such employee to terminate his or her
          employment with the Buyer or any of its respective affiliates, unless
          such employee is no longer


                                       7
<PAGE>


          employed by the Buyer (or its subsidiaries) and has not been employed
          by Buyer for a period of at least six months prior to being solicited
          or recruited; provided however, that a general employment or hiring
          advertisement in a publication of general circulation will not be
          deemed to be a solicitation.

          (d) REMEDIES. THE EXECUTIVE HEREBY RECOGNIZES AND ACKNOWLEDGES THAT A
     MATERIAL VIOLATION OF THE TERMS AND PROVISIONS OF THIS SECTION 12 WOULD
     CAUSE IRREPARABLE INJURY TO THE BUYER FOR WHICH THE BUYER WOULD HAVE NO
     ADEQUATE REMEDY AT LAW. ACCORDINGLY, IN THE EVENT THAT EXECUTIVE SHALL
     FAIL TO MATERIALLY COMPLY WITH THE TERMS AND PROVISIONS OF THIS SECTION 12
     IN ANY RESPECT, THE BUYER SHALL BE ENTITLED TO PRELIMINARY AND OTHER
     INJUNCTIVE RELIEF AND TO SPECIFIC PERFORMANCE OF THE TERMS AND PROVISIONS
     HEREOF. IN FURTHERANCE AND NOT IN LIMITATION OF THE FOREGOING, THE
     EXECUTIVE HEREBY WAIVES ANY CLAIM OR DEFENSE THAT DAMAGES WOULD BE
     ADEQUATE RELATING TO ANY VIOLATION OR BREACH BY THE EXECUTIVE OF THE TERMS
     AND PROVISIONS OF THIS SECTION 12, THAT THE BUYER OR ANY OF ITS RESPECTIVE
     AFFILIATES HAVE AN ADEQUATE REMEDY AT LAW OR THAT MONEY DAMAGES WOULD
     PROVIDE AN ADEQUATE REMEDY FOR SUCH VIOLATION OR BREACH.

          (e) EFFECT OF STANDARD EMPLOYMENT AGREEMENT. Until the expiration of
     the covenants contained in this Section 12, such covenants shall supersede
     any covenants relating to non-competition and non-solicitation contained
     in the Standard Employment Agreement.

          (f) Severability. The parties intend that the covenants contained in
     the preceding paragraphs shall be construed as a series of separate
     covenants, one for each county, city, state and other political
     subdivision of each country in which a Restricted Company is located.
     Except for geographic coverage, each separate covenant shall be deemed
     identical in terms to the covenant contained in the preceding paragraphs.
     If, in any arbitration or judicial proceeding, a court or arbitrator shall
     refuse to enforce any of the separate covenants (or any part thereof)
     deemed included in said paragraphs, then such unenforceable covenant (or
     such part) shall be deemed eliminated from this Agreement for the purpose
     of those proceedings to the extent necessary to permit the remaining
     separate covenants (or portions thereof) to be enforced. It is the intent
     of the parties that the covenants set forth herein be enforced to the
     maximum degree permitted by applicable law.

     13. Miscellaneous.


                                       8
<PAGE>


          (a) Governing Law; No Liability of Executive. This Agreement shall be
     governed by and construed in accordance with the laws of the State of
     Oregon. Notwithstanding any term of the Standard Employment Agreement to
     the contrary, the parties to this Agreement irrevocably agree that any
     disputes under this Agreement or the Standard Employment Agreement,
     whether related to construction, enforcement or otherwise, shall be
     resolved by binding arbitration under the rules and auspices of the
     American Arbitration Association to be conducted in Multnomah County,
     Oregon, and the parties hereby irrevocably waive any and all objections
     thereto. Executive shall not be subject to liability for breach of this
     Agreement by reason of his termination of his employment hereunder.

          (b) Entire Agreement/Amendments. This Agreement, the Indemnification
     Agreement, the Change of Control Severance Agreement, the Option and the
     Standard Employment Agreement contain the entire understanding of the
     parties with respect to the employment of Executive by the Buyer. In case
     of any direct conflicts between this Agreement and any such other
     agreements, the provisions of this Agreement shall govern. There are no
     restrictions, agreements, promises, warranties, covenants or undertakings
     between the parties with respect to the subject matter herein and therein
     other than those expressly set forth herein and therein. This Agreement
     may not be altered, modified, or amended except by written instrument
     signed by the parties hereto.

          (c) No Waiver. The failure of a party to insist upon strict adherence
     to any term of this Agreement on any occasion shall not be considered a
     waiver of such party's rights or deprive such party of the right
     thereafter to insist upon strict adherence to that term or any other term
     of this Agreement.

          (d) Severability. In the event that any one or more of the provisions
     of this Agreement shall be or become invalid, illegal or unenforceable in
     any respect, the validity, legality and enforceability of the remaining
     provisions of this Agreement shall not be affected thereby.

          (e) Assignment. This Agreement shall not be assignable by Executive
     or by the Company and shall be assignable by the Buyer only with the
     consent of Executive.

          (f) Successors; Binding Agreement. This Agreement shall inure to the
     benefit of and be binding upon personal or legal representatives,
     executors, administrators, successors, heirs, distributees, devisees and
     legatees.

          (g) Notice. For the purpose of this Agreement, notices and all other
     communications provided for in the Agreement shall be in writing and shall
     be deemed to have been duly given when delivered or mailed by United
     States registered mail, return receipt requested, postage prepaid,
     addressed to the


                                       9
<PAGE>


     respective addresses set forth on the execution page of this Agreement,
     provided that all notices to the Buyer shall be directed to the attention
     of the Board with a copy to the Secretary of the Buyer, or to such other
     address as any party may have furnished to the other in writing in
     accordance herewith, except that notice of change of address shall be
     effective only upon receipt.

          (h) Withholding Taxes. The Buyer may withhold from any amounts
     payable under this Agreement such Federal, state and local taxes as may be
     required to be withheld pursuant to any applicable law or regulation.

          (i) Counterparts. This Agreement may be signed in counterparts, each
     of which shall be an original, with the same effect as if the signatures
     thereto and hereto were upon the same instrument.

          (j) Term of Agreement; Separation Benefits Upon Termination. This
     Agreement shall become effective as of the date of the Merger Agreement
     and shall remain in force until the termination of Executive's employment
     with the Buyer, provided that if the Merger Agreement is terminated prior
     to the Effective Time then this Agreement shall terminate on the date the
     Merger Agreement is terminated, and provided further that Sections 7, 8,
     9, 12 and 13 shall survive the termination of this Agreement (other than
     termination in accordance with the foregoing proviso). In the event of the
     termination of Executive's employment with the Buyer prior to the first
     anniversary of the Effective Time (i) by the Buyer other than for Cause or
     (ii) by Executive for Good Reason, Executive shall be entitled to receive,
     in addition to the amounts provided for in Section 8, an amount equal to
     Executive's Base Salary on the date of termination, prorated for the
     period from the day after employment terminates until the first
     anniversary of the Effective Time, and continuation during such period at
     no cost to Executive of all of the Executive Benefits on the same terms as
     those benefits were available to Executive (and Executive's family)
     immediately prior to the termination of Executive's employment with the
     Buyer.


                                      10
<PAGE>


     IN WITNESS WHEREOF, the parties hereto have duly executed this Agreement
as of the day and year first above written.

                                    [NAME OF EXECUTIVE]

                                    --------------------------------------------
                                    --------------------------------------------
                                    [Address of Executive]


                                    [WEST, INC.]
                                    By:
                                       -----------------------------------------
                                       Title:
                                       851 SW Sixth Avenue, Suite 1200
                                       Portland, Oregon  97204


                                    [NORTH, INC.]
                                    By:
                                       -----------------------------------------
                                       Title:
                                       3553 North First Street
                                       San Jose, California  95134


<PAGE>


                                   Exhibit A

                                  Eli Shapira

Title:              Chief Strategy Officer

Initial Duties:     Overall Strategy, Mergers & Acquisitions and Integration


                                   Glen Boyd


Title:              Chief Information Officer

Initial Duties:     Worldwide Infrastructure and Information Systems


<PAGE>


                                   Exhibit B

                           Indemnification Agreement


<PAGE>


                                   Exhibit C

                     Change of Control Severance Agreement


<PAGE>


                                   Exhibit D

                         Standard Employment Agreement




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