PIVOTAL CORP
8-K, 2000-01-25
BUSINESS SERVICES, NEC
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                       SECURITIES AND EXCHANGE COMMISSION

                             WASHINGTON, D.C. 20549

                                 ---------------



                                    FORM 8-K

                                 CURRENT REPORT

                     Pursuant to Section 13 or 15(d) of the
                         Securities Exchange Act of 1934



Date of Report (Date of earliest event reported):  January 11, 2000


                               PIVOTAL CORPORATION
               --------------------------------------------------
               (Exact Name of Registrant as Specified in Charter)


                            British Columbia, Canada
                   -------------------------------------------
                 (State or Other Jurisdiction of Incorporation)



      000-26867                                          Not Applicable
- ------------------------                       ---------------------------------
(Commission File Number)                       (IRS Employer Identification No.)


                            300 - 224 West Esplanade
                      North Vancouver, B.C., Canada V7M 3M6
              ----------------------------------------------------
              (Address of Principal Executive Offices and Zip Code)

Registrant's telephone number, including area code  (604) 988-9982




                                 Not Applicable
          -------------------------------------------------------------
          (Former Name or Former Address, if Changed Since Last Report)







                              Page 1 of 4 Pages
                             Exhibit Index on Page 4


<PAGE>

Item 2.  Acquisition or Disposition of Assets

     Pursuant to a Share Purchase Agreement (the "Share Purchase  Agreement") by
and between Pivotal  Corporation  ("Pivotal") and Pierre Marcel,  Marc Bahda and
Bernard Wach (the "Principal  Sellers") and Other Shareholders of Transitif S.A.
(together with the Principal  Sellers,  the "Sellers"),  dated December 3, 1999,
Pivotal  acquired all of the issued shares (the  "Shares") of Transitif  S.A., a
French corporation that distributes ebusiness relationship  management solutions
("Transitif").  Transitif has deployed,  and after the acquisition will continue
to deploy,  Pivotal solutions through its network of systems  integrators across
France.

     The  purchase  price for the  acquisition  consists of (i) a payment to the
Sellers by Pivotal of 7,300,000  French Francs  (approximately  U.S.$1,111,100),
which was paid in two equal parts on  December 8, 1999 and January 5, 2000,  and
(ii) future earn-out  payments to the Principal  Sellers by Pivotal based on the
net after-tax  earnings of Transitif and license revenues  received by Transitif
from the sale of  licenses  for  Pivotal  products  during  the  period  between
November 1, 1999 and June 30,  2002,  as  described  in more detail in the Share
Purchase  Agreement.  The source of funds for the  payment of  7,300,000  French
Francs was existing  cash and  equivalents.  All  earn-out  payments are payable
one-half  in cash and  one-half by the  transfer  or issuance of Pivotal  common
shares.  Pivotal may elect to pay all or any portion of any earn-out  payment in
cash.

Item 7.  Financial Statements and Exhibits

(c)  Exhibits

     2.1  Share Purchase Agreement by and between Pivotal Corporation and Pierre
          Marcel,  Marc Bahda,  Bernard Wach and Other Shareholders of Transitif
          S.A., dated December 3, 1999








                                   Page 2 of 4
<PAGE>


                                   SIGNATURES

     Pursuant to the  requirements  of the Securities  Exchange Act of 1934, the
registrant  has duly  caused  this  report  to be  signed  on its  behalf by the
undersigned hereunto duly authorized.

                                        PIVOTAL CORPORATION



Date:  January 24, 2000                 By  /s/ VINCENT D. MIFSUD
                                            -----------------------------------
                                            Vincent D. Mifsud
                                            Chief Financial Officer and
                                              Vice President, Operations







                                   Page 3 of 4
<PAGE>


                                  Exhibit Index

Exhibit
Number        Exhibit                                                   Page
- ------        -------                                                   ----

2.1           Share Purchase Agreement by and between Pivotal
              Corporation and Pierre Marcel, Marc Bahda,
              Bernard Wach and Other Shareholders of
              Transitif S.A., dated December 3, 1999



















                                   Page 4 of 4




                                                                     EXHIBIT 2.1




                            SHARE PURCHASE AGREEMENT

                                 by and between

                               PIVOTAL CORPORATION

                                    ("Buyer")

                                       and

                                 PIERRE MARCEL,


                                   MARC BAHDA

                                       and

                                  BERNARD WACH
                              ("Principal Sellers")

                                       and

                      Other Shareholders of Transitif S.A.





                                December 3, 1999



                                                                      [Initials]

<PAGE>

                            SHARE PURCHASE AGREEMENT

     This SHARE PURCHASE AGREEMENT (this "Agreement"), dated as of 3rd December,
1999, is made and entered into by and between:

Pivotal  Corporation,  a company  organized under the laws of British  Columbia,
Canada with  registered  address at 300 - 224 West Esplanade,  North  Vancouver,
British Columbia V7M 3M6 Canada ("Buyer"), herein represented by Vincent Mifsud,
its Vice President,Oerations and Chief Financial Officer;

and

Pierre Marcel,  a French  national  residing at 10 rue Camille Corot 92500 Rueil
Malmaison, France

Marc Bahda, a French national residing at 49, rue de la Federation, 75015 Paris,
France and

Bernard Wach, a French national  residing at 12 rue Mouton Duvernet 75014 Paris,
France

(hereafter referred to as the "Principal Sellers")

Romain Marcel, Agathe Marcel, Bastien Marcel, and Anais Marcel

and together with the Principal  Sellers are collectively  referred to herein as
"Sellers").

Recitals:

     1. Sellers own all of the issued  shares of Transitif  S.A., a  corporation
(societe  anonyme)  organized  under the laws of France and registered  with the
Register of Commerce and Companies of Nanterre, France under registration number
RCS B 950 564 872 and having its  registered  address at 15 rue  Trebois,  92300
Levallois-Perret, France (the "Company"), and

     2. The  registered  share  capital of the Company  consists of 3000 shares,
each having a nominal value of 100 FF (the "Shares"); and

     3. Sellers desire to sell, and Buyer desires to purchase, the Shares on the
terms and subject to the conditions set forth in this Agreement.

     4. The parties hereto therefore hereby agree as follows:

                                    ARTICLE I

                SALE OF SHARES, PURCHASE PRICE AND CLOSING DATES

1.01  Purchase  and  Sale on  First  Closing  Date.  Subject  to the  terms  and
conditions set forth in this Agreement,  Sellers agree to sell to Buyer or to an
affiliate of Buyer, and Buyer agrees



December 3, 1999                                                               2
                                                                      [Initials]
<PAGE>

to purchase or to cause an  affiliate  of Buyer to purchase  from Sellers on the
date hereof  (the"First  Closing Date") all of the right,  title and interest of
Sellers  free and clear of any  liens or  encumbrances  in and to the  following
Shares,  which shares shall  constitute  fifty-one  percent  (51%) of the issued
share capital of the Company:

Pierre Marcel 176 shares representing 5. 87 % of the issued share capital of the
Company  and 11.50 % of  Shares  Transferred  at First  Closing  and  beneficial
ownership ("usufruit") to 700 shares of the Company;

Marc Bahda 516 shares,  representing  17.2 % of the issued share  capital of the
Company and 33.73 % of Shares Transferred at First Closing;

Bernard Wach.138 shares  representing  4.60 % of the issued share capital of the
Company and 9,02 % of Shares Transferred at First Closing;

Romain  Marcel legal  ownership  ("nue-propriete")  to 175 shares of the Company
representing  5.83% of the issued  share  capital of the  Company and 11.44 % of
Shares Transferred at First Closing;

Bastien Marcel legal  ownership  ("nue-propriete")  to 175 shares of the Company
representing  5.83% of the issued  share  capital of the  Company and 11.44 % of
Shares Transferred at First Closing;

Agathe  Marcel legal  ownership  ("nue-propriete")  to 175 shares of the Company
representing  5.83% of the issued  share  capital of the  Company and 11.44 % of
Shares Transferred at First Closing;

Anais  Marcel  legal  ownership  ("nue-propriete")  to 175 shares of the Company
representing  5.83% of the issued  share  capital of the  Company and 11.44 % of
Shares Transferred at First Closing;


1.02 Purchase  Price for Shares  Transferred on First Closing Date. The purchase
price for the Shares  transferred  by Sellers to Buyer on the First Closing Date
shall be an amount equal to 7,300,000 FF, of which 3,650,000 FF shall be paid to
Sellers  within five [5] business  days after the First  Closing Date in cash by
wire  transfer of funds and  3,650,000 FF shall be paid in cash by wire transfer
of funds no later than January 6, 2000, it being  understood  that Sellers shall
have the  right to  rescind  the sale of the  Shares  sold to Buyer on the First
Closing Date in the event full payment for such Shares has not been  received by
January 31, 2000,  upon  providing  notice to Buyer on behalf of all Sellers and
simultaneously  repaying  to Buyer all  portions of the  purchase  price for the
Shares received by Sellers.

All amounts  payable to each  individual  Seller shall be in  proportion  to the
percentage  interest in the Shares  transferred on the First Closing Date as set
forth in section 1.01 above, unless the Sellers collectively agree otherwise and
notify Buyer in writing of a different  allocation  of the Purchase  Price among
the Sellers prior to the Closing Date.



December 3, 1999                                                               3
                                                                      [Initials]
<PAGE>

1.03 Purchase and Sale of Remaining Shares on the Second Closing Date

     If the terms and  conditions  precedent  of this  Agreement,  including  in
particular  section  5.01 (a) below,  have been met and  provided  that the full
purchase price for the Shares transferred at the First Closing has been received
by the Sellers,  the Principal Sellers agree to sell to Buyer or to an affiliate
of Buyer,  and Buyer  agrees to  purchase or to cause an  affiliate  of Buyer to
purchase from the Principal  Sellers no later than January 6, 2000 or such other
date as Buyer and said Sellers shall agree (hereafter the "Second Closing Date")
all of the Principal Sellers' right,  title and interest,  free and clear of any
liens and encumbrances,  in and to the following Shares, which shares constitute
the  remaining  49% of the issued  share  capital of the  Company as of the date
hereof (hereafter the "Remaining Shares"):

Pierre Marcel 843 shares, representing 28.10% of the issued share capital of the
Company and 57.35% of the Shares Transferred at the Second Closing;

Marc Bahda 495 shares,  representing  16.50% of the issued share  capital of the
Company and 33.67% of the Shares Transferred at the Second Closing; and

Bernard Wach 132 shares,  representing  4.40% of the issued share capital of the
Company and 8.98% of the Shares.

1.04 Payment for Remaining Shares Transferred on Second Closing Date.

     (a) As the  purchase  price for the  Remaining  Shares  purchased  from the
     Principal Sellers on the Second Closing Date,  provided that the conditions
     set forth in section 1.04 (i) have been met,  Buyer shall pay the Principal
     Sellers  Earn-Out  Payments  which  shall be based on Net  Earnings  of the
     Company and  License  Revenues  received  by the  Company  from the sale of
     licenses for Pivotal  software  products during the period between November
     1, 1999 and June 30, 2002, as certified by an audit conducted by Deloitte &
     Touche. Subject to section 1.04 (h), all Earn-Out Payments shall be payable
     one-half  (1/2) in cash in French francs and one-half (1/2) by the transfer
     or issuance of shares of Pivotal  Corporation ( the "Pivotal Shares") whose
     value shall be determined by the weighted  average  closing price on Nasdaq
     (or if not then traded on Nasdaq,  on the principal market on which Pivotal
     Shares are then quoted or traded) for the Pivotal  Shares during the twenty
     trading  days  immediately  preceding  the end of the  applicable  Earn-Out
     period to which the payment relates. For purposes of calculating the French
     Franc  value of the Pivotal  Shares,  the  exchange  rate used shall be the
     average  noon rate for U.S.  dollar/French  Francs as published in the Wall
     Street Journal for the twenty trading days immediately preceding the end of
     the applicable  Earn-Out Period.  The portion of the Earn-Out Payment to be
     paid in cash will be  payable  within 30 days after the  completion  of the
     aforementioned  audit of the Company's financial  statements for the period
     ended as of the end of each Earn-Out period as indicated below. Buyer shall
     cause the  aforementioned  auditors  to conduct  an audit of the  Company's
     financial  statements within thirty days of the end of each Earn-Out period
     and  shall  immediately  provide  to the  Principal  Sellers  a copy of the
     auditors report upon receipt thereof.



December 3, 1999                                                               4
                                                                      [Initials]
<PAGE>

     (b) The  Principal  Sellers  shall be deemed to have  accepted  the audited
     financial  statements  of the  Company  within  30 days  after  the date of
     receipt  thereof,  unless prior thereto the Principal  Sellers give written
     notice (the "Objection  Notice") to Buyer of objection to any item thereon,
     which  notice  shall  specify  in  reasonable  detail  the  basis  for such
     objection. If the Principal Sellers give an Objection Notice, Buyer and the
     Principal  Sellers  shall  attempt in good faith to resolve  the dispute as
     promptly as possible.

     If the Buyer and the Sellers  have not been able to agree upon a resolution
     of the dispute within 30 days after the date of the Objection Notice (which
     day period may be  extended  by written  agreement  of the  parties),  such
     dispute shall be resolved  fully,  finally and  exclusively  through use of
     Arthur Andersen ("Independent Accounting Firm").

     The  determination  of the Independent  Accounting Firm with respect to any
     Earn-Out  Payment  shall be final and binding on the parties.  The costs of
     the Independent  Accounting Firm shall be apportioned between the Buyer and
     Principal  Sellers as  determined  by such Firm in such  manner as it deems
     reasonable  taking into account the  circumstances of the case, the conduct
     of the parties during the proceeding,  and the result of the determination.
     Any proceeding of the  Independent  Accounting Firm shall be concluded in a
     maximum of 60 days from the date of the Objection Notice.  The Parties will
     provide  the  Independent  Accounting  Firm with  access to all  papers and
     documents used by them in relation to the preparation, audit and/or review,
     as the case may be, of the audited  financial  statement.  The  Independent
     Accounting  Firm  shall  limit  its  review  to the  items  set  out in the
     Objection  Notice and shall not  conduct a further  audit of the  financial
     statement.

     (d)  Interest  shall be due and payable by Buyer on any  Earn-Out  Payments
     required to be paid to  Principal  Sellers  (other than an amounts  validly
     withheld by Buyer  pursuant to section 8.04 (c) of this  Agreement) if such
     amount is not received by the Principal  Sellers  within 60 days of the end
     of any Earn-Out Period.  Such interest shall accrue as from the end of such
     Earn-Out Period until the date of payment at the rate then applicable to 90
     day U.S.  Treasury  Bills as published in the Wall Street  Journal plus two
     percentage points.


(d) The Earn-Out Payments and corresponding Earn-Out Periods shall be calculated
    as follows:





          [This space left intentionally blank].


December 3, 1999                                                               5
                                                                      [Initials]
<PAGE>

<TABLE>
Earn-Out Period                            Net Earnings(after tax)        Percent of License Revenues
- ---------------                            -----------------------        ---------------------------
                                           Payable to Sellers              Payable to Sellers
                                           ------------------              ------------------

<S>                                        <C>                             <C>
First Earn-Out Period:
November 1, 1999 to June 30, 2000                60%                       15%  of the first 5 million FF
                                                                           of License Revenues and 30% of
                                                                           License  Revenues in excess of 5
                                                                           million FF

Second Earn-Out Period:
July 1, 2000 to June 30, 2001                    60%                       0% for the first 9 million FF of
                                                                           License Revenues; 12% of License
                                                                           Revenues between 9 million FF and
                                                                           12 million FF; 25% of License Revenues
                                                                           in excess of 12 million FF

Third Earn-Out Period:
July 1, 2001 to June 30, 2002                    60%                       0 % for the first 12 million FF;
                                                                           10% of License Revenues between
                                                                           12 million FF and 24 million FF;
                                                                           20% of License Revenues in excess
                                                                           of 24 million FF
</TABLE>


     (e)  For  purposes  of the  calculation  of  the  Earn-Out  Payments,  "Net
     Earnings"  shall mean for each  Earn-Out  Period the income of the  Company
     after taxes, determined in accordance with US GAAP consistently applied, it
     being  agreed  that in  calculating  Net  Earnings,  (i) only those  direct
     expenses  relating to the  operation of the Company  will be included  (for
     example, salaries,  occupation expenses,  communications and advertising in
     France),  (ii)  any  indirect  corporate  or  cost  allocations  which  are
     exceptional  in  relation  to the past  practices  of the  Company  will be
     excluded,  (iii) the cost for Pivotal  licenses paid by the Company will be
     calculated on the basis of the gross margin  levels  currently in effect on
     the date  hereof  under the  Reseller  Agreement  between  the  Company and
     Pivotal  Corporation,  which  agreement shall continue in effect during the
     duration  of the  Earn-Out  Periods,  (iv) only  income  and  expenses  for
     operations in France and the French speaking part of Switzerland  shall not
     be taken into  account,  unless the territory of the Company has changed by
     mutual agreement of Buyer and the Principal  Sellers,  and (v) no deduction
     shall be taken for losses of the Company for which the Buyer has been fully
     indemnified pursuant to Article VIII hereof.


     For purposes of the calculation of the Earn-Out Payments, the term "License
     Revenues" shall mean the gross licensee fees received by the Company during
     the



December 3, 1999                                                               6
                                                                      [Initials]
<PAGE>

     applicable  Earn-Out Period from the sale of licenses for Pivotal  software
     products  sold to  licensees  in France  and the  French  speaking  part of
     Switzerland  (unless  the  territory  of the  Company has changed by mutual
     agreement of Buyer and the Principal Sellers),  and first-year  maintenance
     charges received by the Company for such Pivotal  software,  less any taxes
     or credits given to licensees, determined in accordance with US GAAP. After
     the First  Closing  Date,  the Company  shall operate as a business unit of
     Buyer, focusing on sales in France and the French part of Switzerland.  The
     Company  will  adhere to  policies  established  by Buyer  with  respect to
     expenses,  types of license  agreements  offered,  approval  processes  for
     expenditures and hiring decisions, required approval for resale of products
     other than Pivotal  products and other matters,  provided such policies are
     not in violation of any applicable French law.

     (f) For purposes of the First  Earn-Out  Period,  the balance  sheet of the
     Company as at October 31, 1999  attached  hereto in Exhibit A shall be used
     as the opening balance sheet.

     (g) If  subsequent  to the First Closing Date the Company shall merge or be
     merged into another  entity,  or the Company  shall acquire the business or
     shares of another company, and such event has a potentially material impact
     on  the  operations  of the  Company,  the  Buyer  shall  elect  one of the
     following  actions with respect to Earn-Out  Payments owed to the Principal
     Sellers after the occurrence of such event:

     (i)       to the extent possible,  the operations  conducted by the Company
               on  the  effective  date  of  merger  or  acquisition   shall  be
               identified  separately  and only  the Net  Earnings  and  License
               Revenues  from such  operations  shall be taken into  account for
               purposes of calculating the Earn-Out Payments; or

     (ii)      the Buyer shall pay to the  Principal  Sellers  within 90 days of
               such event a lump sum equal to the  projected  Earn-Out  Payments
               for the remaining  Earn-Out  Periods based on the assumption that
               the growth in Net  Earnings  and License  Revenues of the Company
               for the last twelve month period  preceding the occurrence of any
               of the aforementioned events will continue at the same rate after
               such event,  based on an audit of such twelve  month period to be
               conducted by Buyer; or

     (iii)     Buyer shall pay to the Principal  Sellers  within 90 days of such
               event an amount  equal to 30 million FF, less the total amount of
               purchase  price paid to all  Sellers  with  respect to the Shares
               transferred on the First Closing Date and the Second Closing Date
               prior to occurrence of such event.


     (h) At its sole discretion  upon providing  prior notice to Sellers,  Buyer
     may elect to pay Sellers in cash all or a portion of the Earn-Out  Payments
     which would  otherwise be payable to Sellers by the issuance or transfer of
     Pivotal Shares.

     (i) The right to receive Earn-Out Payments pursuant to this section 1.04 is
     personal to each of the Principal Sellers and non-assignable. Such right is
     further  subject to the



December 3, 1999                                                               7
                                                                      [Initials]
<PAGE>

     condition  that at the end of any Earn-Out  Period an individual  Principal
     Seller  shall  hold  the  position  of an  employee,  director  or a  legal
     representative of the Company, provided, however, that such condition shall
     not be  applicable  if such  Seller's  position  with the Company has on or
     prior to such date been  terminated by the Company  without Cause or in the
     event of death or permanent  disability of the Seller. For purposes of this
     Agreement,  notwithstanding  anything to the contrary under French law with
     respect to  termination of employees or legal  representatives  of a French
     company,  "Cause" for termination shall include, in particular,  but not be
     limited to

     (i)       after the First  Earn-Out  Period,  the failure of the Company in
               any fiscal year to achieve growth in License Revenues compared to
               the  previous  fiscal year,  except as a result of an  unforeseen
               event beyond the control of the Principal Sellers;
     (ii)      after the First  Earn-Out  Period,  the  failure  of the  Company
               substantially to achieve the Net Earnings targets  established by
               mutual  agreement of the Buyer and the Principal  Sellers for any
               fiscal year except as a result of an unforeseen  event beyond the
               control of the Principal Sellers;
     (iii)     refusal or failure to perform job duties  (other than failure due
               to  disability);  (iv)  misconduct  materially  injurious  to the
               Company
     (v)       dishonesty, fraud, or conviction or confession of a crime
     (vi)      theft or destruction of the Company's property, or
     (vii)     willful misconduct or gross negligence

     (j)  Earn-Out  Payments  payable  to  the  Principal  Sellers  shall  be in
     proportion  to the  following  percentages,  unless the  Principal  Sellers
     collectively  notify  Buyer in writing  of a  different  allocation  of the
     Earn-Out Payments prior to the Second Closing Date:

                 Pierre Marcel             57.3 %
                 Marc Bahda                33.7 %
                 Bernard Wach                9.0%

1.05 Holding  Period.  Buyer shall hold all Pivotal Shares issued or transferred
     to the Principal Shareholders pursuant to this Agreement for the account of
     the  Principal  Sellers,  and  provided  Buyer does not exercise its rights
     under  Section  8.04 of this  Agreement,  Buyer  shall  release the Pivotal
     Shares to Principal Sellers as follows:

<TABLE>
                                               Number of Months after           Percentage of Pivotal Shares
                                               Pivotal Shares are Issued        Released
                                               or Transferred
                                               --------------
<S>                                              <C>                               <C>
Pivotal Shares issued or transferred             6 months                          25%
after First Earn-Out Period                      12 months                         25%
                                                 18 months                         25%
                                                 24 months                         25%

Pivotal Shares issued or transferred after        6 months                         50%
Second Earn-Out Period                            12 months                        25%
                                                  18 months                        25%

Pivotal Shares issued or transferred after        0 months                         50%,
Third Earn-Out Period                             6 months                         50%

</TABLE>



December 3, 1999                                                               8
                                                                      [Initials]
<PAGE>

1.06 The First Closing. The closing of the purchase of the Shares transferred on
Date hereof  (the  "First  Closing")  has taken  place  simultaneously  with the
signature  of this  Agreement  at the  offices of Alexen  Avocats,  counsel  for
Sellers, 47 rue de Monceau,  75008 Paris, France. The First Closing is effective
as of the close of business on the First Closing Date. Subject to the conditions
set forth in this Agreement on the First Closing Date:

     (a) Sellers have  assigned and  transfered to Buyer good and valid title in
     and to the Shares being purchased  pursuant to Section 1.01, free and clear
     of all liens,  encumbrances  or security  interests by  delivering to Buyer
     duly executed  share  transfer  orders  ("Ordres de  mouvements")  for such
     Shares, and

     (c) the Sellers have  delivered to the Buyer the  documents  required to be
     delivered pursuant to Section 5.02 hereof.


1.07 The Second Closing. Subsequent to the conditions precedent in section 5.01,
the closing of the purchase of the Shares transferred on the Second Closing Date
(the "Second Closing") will take place at the offices of Alexen Avocats, counsel
for Principal Sellers,  47 rue de Monceau,  75008 Paris, France or at such other
place as is mutually  agreeable to Buyer and the Principal  Sellers.  The Second
Closing  will be  effective  as of the close of business  on the Second  Closing
Date.  Subject  to the  conditions  set forth in this  Agreement  on the  Second
Closing Date:

     (a) the Principal  Sellers will assign and transfer to Buyer good and valid
     title in and to the Shares being  purchased  pursuant to Section 1.03, free
     and clear of all liens, encumbrances or security interests by delivering to
     Buyer Ordres de mouvements for such Shares, and

     (b) the Principal Sellers shall deliver to the Buyer the documents required
     to be delivered pursuant to Section 5.03 hereof.



1.08 Post-Closing Formalities

     (a) Within  thirty days of the First  Closing Date Sellers  shall cause one
     original  signed copy of this  Agreement  (and a certified  translation  if
     required under applicable  regulations) to be registered with the competent
     French tax authorities. Buyer shall pay for half the registration taxes and
     translation  fees  incurred in  connection  with the transfer of Shares and
     Sellers  shall pay for the  remaining  half of such  taxes and  translation
     fees.

     (b) Buyer shall  immediately  following the First Closing notify the French
     Ministry of Economy,  Finance and  Industry,  Treasury  Department,  of its
     purchase of the Shares.



December 3, 1999                                                               9
                                                                      [Initials]
<PAGE>

                                   ARTICLE II

                    REPRESENTATIONS AND WARRANTIES OF SELLERS

     Each of the Sellers hereby jointly and severally represents and warrants to
Buyer that, except as set forth in the Disclosure  Schedule delivered by Sellers
to Buyer on the date  hereof  (the  "Disclosure  Schedule"  Exhibit  C  attached
hereto)   (which   Disclosure   Schedule  sets  forth  the   exceptions  to  the
representations  and  warranties  contained  in this  Article II under  captions
referencing the Sections to which such exceptions apply):

2.01  Incorporation  and  Corporate  Power.  The Company is a  corporation  duly
incorporated and validly  existing under the laws of France,  is registered with
the Register of Commerce and  Companies of Nanterre,  France under no. RCS B 950
564  872  (89B04578)  and  has  the  corporate   power  and  authority  and  all
authorizations,  licenses,  permits  and  certifications  necessary  to own  and
operate its properties and to carry on its business as now conducted. The copies
of the Company's Articles of Association  (Statuts) which have been furnished by
the  Company to Buyer  prior to the date  hereof  reflect  all  amendments  made
thereto  and are  correct and  complete  as of the date  hereof.  The Company is
registered to do business in every country or  jurisdiction  in which the nature
of its  business or its  ownership  or leasing of property  requires it to be so
registered.

2.02 Valid and Binding  Agreements.  The execution,  delivery and performance of
this Agreement by Sellers and the consummation of the transactions  contemplated
hereby have been duly and validly  authorized by all  requisite  actions by each
Seller  and  all  requisite  corporate  action  of the  Company,  and  no  other
proceedings  are necessary to authorize the execution,  delivery and performance
of this  Agreement.  This  Agreement  has been duly  executed  and  delivered by
Sellers and constitutes the valid and binding obligation of each of the Sellers,
enforceable in accordance with its terms.

2.03 No Breach.  The  execution,  delivery and  performance of this Agreement by
Sellers do not

     (i)       conflict  with or result in any  breach of any of the  provisions
               of,
     (ii)      constitute a default under,
     (iii)     result in a violation of,
     (iv)      result in the creation of a right of termination or  acceleration
               or any lien, security interest, charge or encumbrance upon any of
               the Shares or any assets of Sellers or the Company, or
     (v)       require any authorization,  consent, approval, exemption or other
               action by or notice to any court or other governmental body,

under the provisions of the Company's Statuts or any indenture, mortgage, lease,
loan agreement or other  agreement or instrument by which Sellers or the Company
are  bound or  affected,  or any law,  statute,  rule or  regulation  or  order,
judgment or decree to which Sellers or the Company are subject.




December 3, 1999                                                              10
                                                                      [Initials]
<PAGE>

2.04 Governmental  Authorities;  Consents. No consent, approval or authorization
of any  governmental  or  regulatory  authority  or any other party or person is
required to be obtained by Sellers or by the Company in connection  with the its
execution,  delivery and performance of this Agreement.  Neither Sellers nor the
Company  is  required  to submit any  notice,  report or other  filing  with any
governmental  authority in connection  with  execution or delivery by it of this
Agreement.

2.05  Ownership of Shares.  Sellers own all right,  title and interest in and to
the Shares free and clear of any security  interests,  claims,  liens,  pledges,
options,  encumbrances,  charges,  agreements,  voting trusts,  proxies or other
arrangements,  restrictions or limitations of any kind and, on the First Closing
Dates,  the  delivery  by Sellers of the share  transfer  orders as  provided in
Section  1.06  hereof,  and on the  Second  Closing  Date  the  delivery  by the
Principal  Sellers of the share  transfer  orders as  provided  in Section  1.07
hereof,  will transfer good and valid title to the Shares being  transferred  on
such dates to Buyer and its designated nominees,  free and clear of any security
interests, claims, liens, pledges, options,  encumbrances,  charges, agreements,
voting trusts, proxies or other arrangements,  restrictions or other limitations
of any kind.

2.06 Subsidiaries.  The Company does not own any shares,  partnership  interest,
joint venture interest or any other security or ownership interest issued by any
other corporation, company, organization or entity.

2.07  Capitalization  and Ownership.  The authorized and issued share capital of
the  Company  consists of 3000  shares,  nominal  value FF100 per share,  all of
which,  are owned by the  Sellers in the  proportion  set forth in Section  1.01
above,  free and  clear  of any  security  interests,  claims,  liens,  pledges,
options, encumbrances, charges, agreements, or other arrangements,  restrictions
or limitations of any kind. All of the Shares have been duly  authorized and are
validly issued,  fully paid and  nonassessable.  The Company has no other equity
securities or securities  containing any equity features  authorized,  issued or
outstanding.  There are no agreements or other rights or  arrangements  existing
which provide for the sale or issuance of shares by the Company and there are no
rights, subscriptions, warrants, options, conversion rights or agreements of any
kind outstanding to purchase or otherwise acquire from the Company any shares or
other  securities  of the Company of any kind.  There are no agreements or other
obligations   (contingent  or  otherwise)  which  may  require  the  Company  to
repurchase or otherwise acquire any of its shares.

2.08 Financial Statements.

     (a) Attached as Exhibit B hereto are the audited  financial  statements  of
the Company as of December 31, 1998 (the "Annual  Financial  Statements")  which
have been certified  without  reserve by the statutory  auditors of the Company,
and the  unaudited  balance  sheet as of October 31, 1999 (the  "Latest  Balance
Sheet").

     (b) The Annual Financial  Statements and the Latest Balance Sheet are based
upon the  information  contained  in the books and  records of the  Company  and
fairly  present the  financial  condition of the Company as of the dates thereof
and  results of  operations  for the periods  referred  to  therein.  The Annual
Financial  Statements  have been  prepared in accordance  with French  generally
accepted accounting principles, consistently applied



December 3, 1999                                                              11
                                                                      [Initials]
<PAGE>

throughout the periods indicated.  The Latest Balance Sheet has been prepared in
accordance with French generally accepted  accounting  principles  applicable to
unaudited  interim financial  statements  consistently with the Annual Financial
Statements  and reflect all  adjustments  necessary  to a fair  statement of the
results for the interim period(s) presented.

     (c) The Annual  Financial  Statements and the Latest Balance Sheet show the
true assets,  the true financial  situation and the true revenues and results of
operations of the Company as of the dates thereof.

2.09  Absence of  Undisclosed  Liabilities.  Except as  reflected  in the Latest
Balance Sheet or as otherwise set forth in the Disclosure Schedule,  the Company
has no liabilities  (whether  accrued,  absolute,  contingent,  unliquidated  or
otherwise,  whether  due  or to  become  due,  whether  known  or  unknown,  and
regardless of when asserted)  arising out of transactions  or events  heretofore
entered into, or any action or inaction,  or any state of facts  existing,  with
respect to or based upon  transactions or events  heretofore  occurring,  except
liabilities  which have arisen after the date of the Latest Balance Sheet in the
ordinary course of business (none of which is a material uninsured liability).

2.10 No Material  Adverse  Changes.  Since October 31, 1999 (the "Balance  Sheet
Date"),  there has been no  material  adverse  change in the  assets,  financial
condition, operating results, customer, employee or supplier relations, business
condition or prospects of the Company.

2.11 Absence of Certain Developments.  Since the Balance Sheet Date, the Company
has not:

     (a) borrowed any amount or incurred or become  subject to any  liability in
excess of FF 50,000,  except (i) current  liabilities  incurred in the  ordinary
course of business  and (ii)  liabilities  under  contracts  entered into in the
ordinary course of business;

     (b)  mortgaged,  pledged  or  subjected  to any  lien,  charge or any other
encumbrance, any of its assets with a fair market value in excess of FF 50,000;

     (c)  discharged or satisfied any lien or encumbrance or paid any liability,
in each case with a value in excess of FF 50,000, other than current liabilities
paid in the ordinary course of business;

     (d) sold, assigned or transferred (including, without limitation, transfers
to any employees,  affiliates or  shareholders)  any tangible assets with a fair
market value in excess of FF 50,000,  or canceled  any debts or claims,  in each
case, except in the ordinary course of business;

     (e) sold, assigned or transferred (including, without limitation, transfers
to any employees,  affiliates or shareholders) any patents,  trademarks,  domain
names, source code, trade names,  copyrights,  trade secrets or other intangible
assets;

     (f)   disclosed,   to  any  person   other   than   Buyer  and   authorized
representatives of Buyer, any proprietary confidential  information,  other than
pursuant to a confidentiality agreement



December 3, 1999                                                              12
                                                                      [Initials]
<PAGE>

prohibiting the use or further  disclosure of such information,  which agreement
is identified in the Disclosure  Schedule and is in full force and effect on the
date hereof;

     (g) waived any  rights of  material  value or  suffered  any  extraordinary
losses or adverse changes in collection loss  experience,  whether or not in the
ordinary course of business or consistent with past practice;

     (h) declared or paid any dividends or other  distributions  with respect to
any shares of the Company or redeemed or purchased,  directly or indirectly, any
shares of the Company or any options;

     (i) issued,  sold or transferred any of its equity  securities,  securities
convertible into or exchangeable for its equity securities or warrants,  options
or  other  rights  to  acquire  its  equity  securities,  or any  bonds  or debt
securities;

     (j) taken any other action or entered into any other transaction other than
in the  ordinary  course of  business  and in  accordance  with past  custom and
practice,  or entered into any  transaction  with any  "insider"  (as defined in
Section 2.23 hereof) other than employment  arrangements  otherwise disclosed in
this Agreement or the Disclosure Schedule;

     (k) suffered any material theft,  damage,  destruction or loss of or to any
property or properties owned or used by it, whether or not covered by insurance;

     (l) made or granted any bonus or any wage, salary or compensation  increase
to any  director,  officer,  employee  or  consultant,  or made or  granted  any
increase in any employee  benefit plan or arrangement,  or amended or terminated
any existing  employee benefit plan or arrangement,  or adopted any new employee
benefit plan or  arrangement or made any commitment or incurred any liability to
any employees;

     (m) made any single capital expenditure or commitment therefor in excess of
FF 50,000;

     (n) made any loans or advances  to, or  guarantees  for the benefit of, any
persons such that the aggregate amount of such loans,  advances or guarantees at
any time outstanding is in excess of FF 50,000;

     (o) made any  change in  accounting  principles  or  practices  from  those
utilized in the preparation of the Annual Financial Statements.

2.12 Title to Properties.

     (a) The Company does not own any real property. The real property described
by the office leases (the "Leases") for its office premises at Levallois Perret,
France,  constitutes  all of the real  property  used or occupied by the Company
(the "Real Property").

     (b) The Leases are in full force and effect,  and the Company holds a valid
and existing  leasehold interest under each of the Leases for the term set forth
therein. The Company has delivered to Buyer complete and accurate copies of each
of the Leases, and



December 3, 1999                                                              13
                                                                      [Initials]
<PAGE>

none of the Leases has been  modified in any respect,  except to the extent that
such  modifications  are disclosed by the copies delivered to Buyer. The Company
is not in default,  and no  circumstances  exist which,  if  unremedied,  would,
either  with or without  notice or the  passage of time or both,  result in such
default under any of the Leases;  nor, to the best knowledge of the Company,  is
any other party to any of the Leases in default.

     (c) The  Company  owns good and  marketable  title to each of the  tangible
properties and tangible assets reflected on the Annual  Financial  Statements or
acquired since the date thereof,  free and clear of all liens and  encumbrances,
except for (i) liens set forth in the Disclosure  Schedule,  (ii) the properties
subject to the Leases and, (iii) assets disposed of since the date of the Annual
Financial Statements in the ordinary course of business.

     (d) All of the  equipment  and  other  tangible  assets  necessary  for the
conduct of the Company's  business are in good  condition  and repair,  ordinary
wear and tear excepted, and are usable in the ordinary course of business. There
are no defects in such assets or other conditions relating thereto which, in the
aggregate,  materially  adversely  affect the operation or value of such assets.
The Company owns, or leases under valid leases, all equipment and other tangible
assets necessary for the conduct of its business.

2.13 Accounts Receivable. Except to the extent of the bad debt reserve reflected
on the Latest Balance  Sheet,  the accounts  receivable  reflected on the Latest
Balance Sheet are valid receivables,  are not subject to valid  counterclaims or
setoffs, and are collectible in accordance with their terms.

2.14 Social Security.

     (a) The Company has duly filed, in timely fashion,  all reports and returns
required to be filed by it and has duly paid or provided  for all  contributions
and  other  charges  due or  claimed  to be due from it by any  Social  Security
authorities; the Social Security filings of the Company have not been audited by
a Social  Security  authority;  the reserved for Social  Security  contributions
carried on the books of the  Company are  adequate to cover its Social  Security
liabilities;  since  December  31, 1998 the Company has not  incurred any Social
Security  liabilities  other than in the ordinary course of business;  and there
are no pending  questions or  investigations  by a Social Security  authority or
notice of an anticipated  Social Security authority audit relating to, or claims
asserted for, contributions by or assessments against the Company.

     The Company has fully paid or has made  adequate  provisions in its book of
account for all Social Security  contributions,  accrued paid vacation and other
costs  arising  in  connection  with  its  employees  and  all  Social  Security
contributions of any nature whatsoever for which the Company could become liable
in respect of its  operations up to and including the date of the Latest Balance
Sheet. In particular,  and without  limiting the above, in the event of a Social
Security audit in respect of a period covered by the Financial  Statements,  the
Sellers shall be responsible for the payment of any adjustment.

     As used  herein,  the term  "Social  Security"  shall  mean any  health and
welfare  system  including,  without  limitation,  the  social  security  system
(without limitation, health,


December 3, 1999                                                              14
                                                                      [Initials]
<PAGE>

incapacity,  pregnancy and childbirth,  death, old age, work related illness and
accidents,  family benefits);  mandatory and optional  retirement  schemes;  and
unemployment insurance.

2.15 Tax Matters.

     (a) The  Company  is not a member of any  affiliated,  combined  or unitary
group for the filing or payment of Taxes.  The Company has: (i) timely filed (or
has  had  timely  filed  on its  behalf)  all  returns,  declarations,  reports,
estimates,  information returns, and statements ("Returns") required to be filed
or sent by it in respect of any "Taxes" (as defined in subsection  (p) below) or
required to be filed or sent by it by any taxing authority having  jurisdiction;
(ii) timely and properly paid (or has had paid on its behalf) all Taxes shown to
be due and payable on such  Returns;  (iii)  established  on its Latest  Balance
Sheet, in accordance with generally  accepted  accounting  principles,  reserves
that are  adequate  for the payment of any Taxes not yet due and  payable;  (iv)
complied  with all  applicable  laws,  rules,  and  regulations  relating to the
withholding  of Taxes and the payment  thereof and timely and properly  withheld
from  individual  employee  wages  and  paid  over  to the  proper  governmental
authorities  all  amounts  required  to be so  withheld  and paid over under all
applicable laws.

     (b) There are no liens for Taxes upon any assets of the Company  except for
a  security  interest  in  the  goodwill  of the  Company  as  disclosed  in the
Disclosure Schedule.

     (c) No  deficiency  for any Taxes has been  proposed,  asserted or assessed
against  the Company  that has not been  resolved  and paid in full.  No waiver,
extension or comparable  consent given by the Company  regarding the application
of  the  statute  of  limitations  with  respect  to any  Taxes  or  Returns  is
outstanding,  nor is any request for any such waiver or consent  pending.  There
has been no Tax audit or other  administrative  proceeding  or court  proceeding
with  regard  to any  Taxes  or  Returns,  nor is any  such  Tax  audit or other
proceeding  pending,  nor has there been any notice to the Company by any Taxing
authority  regarding any such Tax,  audit or other  proceeding,  or, to the best
knowledge of the Company,  is any such Tax audit or other proceeding  threatened
with regard to any Taxes or Returns.  The Company does not expect the assessment
of any  additional  Taxes of the  Company  and is not  aware  of any  unresolved
questions,  claims or disputes concerning the liability for Taxes of the Company
which would exceed the estimated reserves established on its books and records.

     (d) The Company has not  requested  any  extension  of time within which to
file any Return, which Return has not since been filed.

     (e) All transactions that could give rise to an understatement of income or
an  underpayment of tax were reported in a manner for which there is substantial
authority or were adequately disclosed (or, with respect to Returns filed before
the Closing Date, will be reported in such a manner or adequately  disclosed) on
the Returns required in accordance with the Code.

     (f) The Company  has  evidence  of payment  for all taxes,  charges,  fees,
levies,  or other assessments of a foreign country paid or accrued from the date
of its formation.



December 3, 1999                                                              15
                                                                      [Initials]
<PAGE>

     (g) All  deductions  claimed or  reported  on all Returns of the Company on
account of royalties  or similar  fees payable with respect to any  intellectual
property of the Company or any other party are allowable in full.

     (h) For  purposes  of this  Agreement,  the term  "Taxes"  means all taxes,
charges,  surcharges,  fees,  levies, or other assessments,  including,  without
limitation,  all net income,  gross income,  gross receipts,  sales,  use, value
added, transfer,  profits, license,  withholding,  payroll,  employment,  social
security,   unemployment,   excise,  estimated,  severance,  stamp,  occupation,
property, or other taxes, customs duties, fees,  assessments,  or charges of any
kind  whatsoever,  including,  without  limitation,  all interest and  penalties
thereon,  and  additions  to tax or  additional  amounts  imposed  by any taxing
authority, in France or elsewhere, upon the Company.

2.16 Contracts and Commitments.

     (a) The Disclosure Schedule lists the following agreements, whether oral or
written,  to which the Company is a party,  which are  currently in effect,  and
which relate to the operation of the Company's business: (i) national collective
bargaining agreement (ii) bonus,  pension,  profit sharing,  retirement or other
form of deferred compensation plan other than mandatory French state plans (iii)
hospitalization  insurance or other  welfare  benefit plan or practice,  whether
formal or informal other than mandatory French state plans;  (iv) share purchase
or share option plan; (v) contract for the employment of any individual employee
or other person on a full-time or consulting  basis or relating to severance pay
for any such person; (vi) confidentiality agreement;  (vii) contract,  agreement
or understanding  relating to the voting of the Company's ordinary shares or the
election of directors of the Company; (viii) agreement relating to the borrowing
of money or to  mortgaging,  pledging or otherwise  placing a lien on any of the
assets of the Company;  (ix) guaranty of any  obligation  for borrowed  money or
otherwise;  (x) lease or  agreement  under  which it is  lessee  of, or holds or
operates any property, real or personal, owned by any other party, for which the
annual  rental  exceeds FF 50,000;  (xi) lease or  agreement  under  which it is
lessor of, or permits any third party to hold or operate, any property,  real or
personal, for which the annual rental exceeds FF 50,000; (xii) contract or group
of  related  contracts  with the same  party for the  purchase  of  products  or
services under which the undelivered  balance of such products or services is in
excess of FF 50,000; (xiii) contract or group of related contracts with the same
party (other than any contract or group of related contracts for the purchase or
sale of products or services)  continuing  over a period of more than six months
from the date or dates thereof,  not terminable by it on 30 days' or less notice
without  penalty  and  involving  more  than FF  50,000;  (xiv)  contract  which
prohibits  the Company from freely  engaging in business  anywhere in the world;
(xv)  contract for the  distribution  of the Company's  products;  (xvi) license
agreement  or  agreement  providing  for the payment or receipt of  royalties or
other  compensation  by the Company;  (xii)  contract or commitment  for capital
expenditures  in  excess  of FF  50,000;  (xiii)  agreement  for the sale of any
capital  asset;  or (xix)  other  agreement  which  is  either  material  to the
Company's business or was not entered into in the ordinary course of business.

     (b) The Company has performed all  obligations  required to be performed by
it in connection  with the contracts or commitments  required to be disclosed in
the Disclosure  Schedule and is not in receipt of any claim of default under any
contract or commitment


December 3, 1999                                                              16
                                                                      [Initials]
<PAGE>

required  to be  disclosed  under  such  caption;  the  Company  has no  present
expectation  or  intention  of not  fully  performing  any  material  obligation
pursuant to any  contract or  commitment  required  to be  disclosed  under such
caption; and the Company has no knowledge of any breach or anticipated breach by
any other party to any contract or  commitment  required to be  disclosed  under
such caption.

     (c) Prior to the date of this  Agreement,  Buyer has been  supplied  with a
true and correct  copy of each  written  contract or  commitment,  and a written
description of each oral contract or  commitment,  referred to in the Disclosure
Schedule, together with all amendments, waivers or other changes thereto.

2.17 Intellectual  Property Rights. The Company owns, or is licensed to use, all
trademarks,  Internet domain names, service marks, trade names, corporate names,
copyrights,  proprietary  rights and  processes  (the  "Intellectual  Property")
necessary  for the  Company's  business as now  conducted.  The Company  owns no
patents  and has no  pending  patent  applications.  Except  as set forth in the
Disclosure Schedule,  the Company is not obligated to make any material payments
by way of  royalties,  fees or otherwise to any owner or licensor of any patent,
trademark,  trade name, copyright or other intangible asset, with respect to the
use thereof or in connection with the conduct of its business, or otherwise. The
Company has not  granted  any third party any option,  license or other right of
any kind to the Intellectual  Property. The Company owns or has the unrestricted
right to use all trade secrets, including know-how,  customer lists, inventions,
designs,  processes,  computer  programs  and  technical  data  necessary to the
development,  operation  and sale of all products and services  sold by it, free
and clear of any rights, liens or claims of others. The Company has not received
any notice of, nor are there any facts  known to the  Company  which  indicate a
likelihood of, any  infringement or  misappropriation  by, or conflict from, any
third party with respect to the Company's rights in the  Intellectual  Property.
The Company has not received any  communications  alleging  that the Company has
violated any of the patents,  trademarks,  service marks, trade names,  Internet
domain names,  copyrights or trade  secrets or other  proprietary  rights of any
other  person  or  entity,  nor is the  Company  aware  of any  basis  for  such
violation.  The  Company  is not  aware  that  any of its  employees,  officers,
consultants,   or  contractors  are  obligated  under  any  contract  (including
licenses, covenants or commitments of any nature) or other agreement, or subject
to any judgment,  decree or order of any court or  administrative  agency,  that
would  conflict  with the  Company's  business as conducted or as proposed to be
conducted. Neither the execution nor delivery of this Agreement nor the carrying
on of the Company's business by the employees of the Company, nor the conduct of
the Company's business as proposed,  will conflict with or result in a breach of
the terms,  conditions or provisions  of, or  constitute an default  under,  any
contract,  covenant or instrument  under which any of such employees,  officers,
consultants  or  contractors  is, to the best of the  Company's  knowledge,  now
obligated.  The Company has taken and will take reasonable  security measures to
protect the Intellectual Property.

2.18  Litigation.   There  are  no  actions,  suits,   proceedings,   orders  or
investigations pending or, to the best knowledge of the Sellers and the Company,
threatened  against  the  Company,  or before or by any  governmental  entity or
authority, domestic or foreign.

2.19 Complaints. Except as set forth in the Disclosure Schedule, the Company has
not received any material  customer  complaints  concerning its products  and/or
services, nor has it



December 3, 1999                                                              17
                                                                      [Initials]
<PAGE>

had to make any material refund to any purchaser thereof,  other than for minor,
nonrecurring service problems.

2.20  Employees.  (a) To the best  knowledge  of  Sellers  and the  Company,  no
employee of the Company has any plans to terminate  his or its  employment;  (b)
the Company has  complied  with all laws  relating to the  employment  of labor,
including  provisions  thereof  relating  to wages,  hours and the  payment  and
withholding  of social  security  and other  taxes,  and the  provisions  of any
applicable  national  collective  bargaining  agreement;  (c) the Company has no
material  labor  relations  problem  pending;  (d) to the best  knowledge of the
Sellers and the Company, no employee of the Company is subject to any secrecy or
noncompetition  agreement or any other agreement or restriction of any kind that
would  impede in any way the  ability  of such  employee  to carry out fully all
activities of such employee in furtherance  of the business of the Company;  and
(e) no employee or former  employee of the Company has any claim with respect to
any Intellectual Property of the Company. The Disclosure Schedule,  lists, as of
the date set forth in the  Disclosure  Schedule,  each  part-time  and full-time
employee of the Company and the position,  title,  remuneration  (including  any
scheduled  salary or remuneration  increases),  commencement  date of employment
(including any  predecessor if tenure has been carried out) and date of birth of
each such employee, together with employees on fixed term internship contracts.

2.21 Employee Benefit Plans.

     There  are no  severance  or other  similar  contracts  and no  pension  or
retirement  benefits,  bonus,  profit  sharing,  share  purchase or share option
plans,  Company  savings plans or similar  benefit plans or  arrangements of the
Company which provide for any individual or collective  terms or benefits to any
of its  employees  beyond the  mandatory  statutory  or  regulatory  obligations
imposed  by  French  law  or  the  applicable  national  collective   bargaining
agreement.

2.22  Insurance.  The  Disclosure  Schedule  lists and  briefly  describes  each
insurance  policy  maintained  by the  Company  with  respect  to the  Company's
properties,  assets and operations and sets forth the date of expiration of each
such  insurance  policy.  All of such  insurance  policies are in full force and
effect and are issued by insurers of recognized  responsibility.  The Company is
not in default  with  respect  to its  obligations  under any of such  insurance
policies.

2.23 Affiliate Transactions.  Except as disclosed in the Disclosure Schedule, no
shareholder,  officer,  director or employee of the Company or any member of the
immediate  family of any such  officer,  director or employee,  or any entity in
which  any of such  persons  owns any  beneficial  interest  (other  than in any
publicly-held  corporation  whose shares are  publicly  traded and less than one
percent of the  shares of which is  beneficially  owned by any of such  persons)
(collectively "insiders"), has any agreement with the Company (other than normal
employment  arrangements)  or any interest in any  property,  real,  personal or
mixed,  tangible or  intangible,  used in or  pertaining  to the business of the
Company  (other than  ownership of shares of the Company).  None of the insiders
has any direct or indirect  interest in any competitor,  supplier or customer of
the  Company or in any  person,  firm or entity from whom or to whom the Company
leases  any  property,  or in any other  person,  firm or  entity  with whom the
Company transacts business of any nature. For purposes of this Section 2.23,



December 3, 1999                                                              18
                                                                      [Initials]
<PAGE>

the members of the immediate  family of an officer,  director or employee  shall
consist of the spouse, parents, children, siblings, mothers- and fathers-in-law,
sons- and  daughters-in-law,  and brothers- and  sisters-in-law of such officer,
director or employee.

2.24 Customers.  The Disclosure  Schedule lists the customers of the Company for
the fiscal year ended 1998 and for the  ten-month  period ended October 31, 1999
and  sets  forth  opposite  the  name of each  such  customer,  the  approximate
percentage  of gross  sales or  purchases  by the Company  attributable  to such
customer for each such period.

2.25 Compliance with Laws; Permits.

     (a) The Company and its  officers,  directors,  agents and  employees  have
complied in all material  respects with all  applicable  laws,  regulations  and
other  requirements,  including  all data  privacy laws and  regulations,  which
materially  affect the business of the Company or the Real Property and to which
the Company may be subject, and no claims have been filed
against the Company alleging a violation of any such laws,  regulations or other
requirements.  The Company is not relying on any  exemption  from or deferral of
any such  applicable  law,  regulation  or other  requirement  that would not be
available  to Buyer  after it  acquires  the  Company's  properties,  assets and
business.

     (b) The Company has, in full force and effect,  all  licenses,  permits and
certificates,  from governmental  (domestic or foreign) authorities  (including,
without limitation,  governmental  agencies regulating data privacy necessary to
conduct  its  business  and own and operate its  properties  (collectively,  the
"Permits"). A true, correct and complete list of all the Permits is set forth in
the  Disclosure  Schedule.  The Company has conducted its business in compliance
with all material terms and conditions of the Permits.

2.26. Environmental and Safety Matters. The Company is not in material violation
of any  applicable  statute,  law or regulation  relating to the  environment or
occupational  health  and  safety and no  material  expenditures  are or will be
required in order to comply with any such existing statute, law or regulation.

2.27 Year 2000  Compliance.  The Company  has adopted and  initiated a Year 2000
compliance plan for all software and hardware used by the Company.  All software
and systems  delivered by the Company to  customers  prior to the date hereof is
Y2K Compliant,  all software and systems currently being marketed by the Company
is Y2K Compliant and the Company's internal systems (both information technology
systems and others) are Y2K  Compliant.  As used herein,  "Year 2000  Compliant"
shall mean the ability of such software and hardware to (i) consistently  handle
date  information  before,  during and after January 1, 2000,  including but not
limited  to  accepting  date  input,   providing  date  output,  and  performing
calculations  on dates  or  portions  of  dates;  (ii)  function  accurately  in
accordance with all documentation  without interruption before, during and after
January 1, 2000, without any change of operations  associated with the advent of
the new century;  (iii)  respond to two digit date input in a way that  resolves
any ambiguity as to century in a disclosed,  defined and  predetermined  manner;
and  (iv)  store  and  provide  output  of date  information  in ways  that  are
unambiguous as to century.



December 3, 1999                                                              19
                                                                      [Initials]
<PAGE>

2.28  Brokerage.  No third party  shall be  entitled  to receive  any  brokerage
commissions,  finder's  fees,  fees for financial  advisory  services or similar
compensation in connection with the transactions  contemplated by this Agreement
based on any  arrangement  or  agreement  made by or on behalf of Sellers or the
Company.

1.29 Disclosure This agreement and any written information delivered to Buyer by
Sellers or the Company do not contain any misstatement of material fact, or omit
to state any fact  required  to be stated or  necessary  to make the  statements
herein or therein not misleading.

                                   ARTICLE III

                     REPRESENTATIONS AND WARRANTIES OF BUYER

                  Buyer hereby represents and warrants to Sellers that:

3.01  Incorporation  and Corporate Power.  Buyer is a company duly organized and
validly  existing  and in good  standing  under  the laws of  British  Columbia,
Canada,  with the  requisite  corporate  power and  authority to enter into this
Agreement and perform its obligations hereunder.

3.02 Execution,  Delivery; Valid and Binding Agreement. The execution,  delivery
and  performance  of  this  Agreement  by  Buyer  and  the  consummation  of the
transactions  contemplated  hereby have been duly and validly  authorized by all
requisite  corporate action, and no other corporate  proceedings on its part are
necessary to authorize the execution, delivery or performance of this Agreement.
This Agreement has been duly executed and delivered by Buyer and constitutes the
valid and binding obligation of Buyer, enforceable in accordance with its terms.

3.03 No Breach.  The  execution,  delivery and  performance of this Agreement by
Buyer and the consummation by Buyer of the transactions  contemplated  hereby do
not  conflict  with  or  result  in any  breach  of any  of the  provisions  of,
constitute a default under,  result in a violation of, result in the creation of
a right of termination or acceleration or any lien, security interest, charge or
encumbrance  upon any assets of Buyer,  or require any  authorization,  consent,
approval,  exemption  or  other  action  by or  notice  to any  court  or  other
governmental  body, under the provisions of the Articles of Association of Buyer
or any  indenture,  mortgage,  lease,  loan  agreement  or  other  agreement  or
instrument  by which Buyer is bound or affected,  or any law,  statute,  rule or
regulation or order, judgment or decree to which Buyer is subject.

3.04  Governmental  Authorities;  Consents.  Buyer is not required to submit any
notice,  report or other filing with any  governmental  authority in  connection
with the execution or delivery by it of this  Agreement or the  consummation  of
the transactions  contemplated hereby except for a declaration of direct foreign
investment  to be  filed  with the  French  Ministry  of  Economy,  Finance  and
Industry,  Treasury  Department.  No consent,  approval or  authorization of any
governmental or regulatory authority or any other party or person is required to
be obtained by Buyer in connection with its execution,  delivery and performance
of this Agreement or the transactions contemplated hereby.



December 3, 1999                                                              20
                                                                      [Initials]
<PAGE>

3.05  Brokerage.  No third party  shall be  entitled  to receive  any  brokerage
commissions,  finder's  fees,  fees for financial  advisory  services or similar
compensation in connection with the transactions  contemplated by this Agreement
based on any arrangement or agreement made by or on behalf of Buyer.


                                   ARTICLE IV

                         COVENANTS OF PRINCIPAL SELLERS


4.01  Non-competition.  For so long as he shall remain an employee,  director or
legal  representative of the Company and for a period of two years following the
expiration of the last Earn-Out Period during which he was an employee, director
or  legal  representative  of the  Company,  provided  such  Principal  Seller's
position  with the Company has not been  terminated  without Cause as defined in
section  1.04(i)  above,  each  Principal  Seller  agrees not to  undertake  any
activity  that is  competitive  with the  Business  (as defined  below) which is
conducted or planned to be conducted  by the Company at the  expiration  of such
Earn-Out  Period.  While  serving as an  employee,  officer or  director  of the
Company each  Principal  Seller  shall not,  directly or  indirectly,  engage or
invest in,  own,  manage,  operate,  finance,  control,  or  participate  in the
ownership,  management,  operation,  financing,  or control of, be employed  by,
associated with, or in any manner connected with, lend such Seller's name or any
similar  name to,  lend  such  Seller's  credit  to,  in whole or in part with a
company  or entity  which  competes  with the  Business  of the  Company  or its
affiliates,  anywhere  within France or the French speaking part of Switzerland;
provided,  however, that each Principal Seller may purchase or otherwise acquire
up to 2% of any class of securities of any enterprise  for  investment  purposes
(but without  otherwise  participating  in the activities of such enterprise) if
such  securities  are listed on any  national or regional  securities  exchange.
"Business" shall mean the development,  marketing, sale, service or licensing of
software  designed  for  the  Customer  Relationship  Management  or  Electronic
Commerce markets.  Each Principal Seller agrees that this covenant is reasonable
with respect to its duration,  geographical  area,  and scope.  If the duration,
geographical extent or activities covered by this section 4.01 are held to be in
excess  of what is  valid  and  enforceable  under  applicable  law,  then  such
provision shall be construed to cover only that duration, geographical extent or
activities which are valid and enforceable.

4.02 Non-solicitation. For a period of five years following the termination of a
Principal Seller's position as an employee,  director or legal representative of
the  Company,  said Seller shall not solicit to employ or obtain the services of
any of the  directors,  officers or employees of the Company so long as they are
employed by, or serving as an officer,  director or legal  representative of the
Company, without obtaining the prior consent of the Company.

4.03  Remedies  for  Breach  of  Restrictive  Covenants.  Any  violation  of the
restrictive  covenants  in  sections  4.01 and 4.02  above  shall  result in the
forfeit by the  breaching  Seller of any portion (if any) of the Purchase  Price
for the Shares not yet received by such Seller, including any Earn-Out Payments,
without  need for Buyer to send a form cease and desist  demand to such  Seller.
Such remedy is  non-exclusive  and shall not prevent Buyer from taking any legal
action  against  such Seller in breach of its  obligation  hereunder  to recover



December 3, 1999                                                              21
                                                                      [Initials]
<PAGE>

damages  and/or  notwithstanding  section 10.11 to enjoin any breach of the said
covenants in any competent court having jurisdiction over the Principal Seller.

                                    ARTICLE V

                                 CLOSING MATTERS

5.01  Conditions  Precedent  to Buyer's  Obligation  to Purchase  and  Principal
Sellers'  Obligation to Sell the Remaining  Shares.  The obligation of Buyer and
Principal  Sellers to consummate  the purchase and sale of the Remaining  Shares
pursuant to section 1.03 of this Agreement on the Second Closing Date is subject
to the satisfaction of the following  conditions on or before the Second Closing
Date:

(a) Between the First Closing Date and the Second Closing Date the software used
by the  Company  (with the  exception  of Pivotal  software)  and the  Company's
internal  systems  shall  not have  experienced  any  problems  relating  to Y2K
Compliance (as defined in section 2.27 above) which is materially adverse to the
Company or to the value of the Shares.

(b) The Principal  Sellers shall have performed in all material  respects all of
the  covenants and  agreements  required to be performed and complied with by it
under this Agreement prior to the Second Closing Date.

5.02 Documents to be Delivered on the First Closing Date

     On the  First  Closing  Date,  Sellers  shall  deliver  to Buyer all of the
     following:

     (a) the letters of resignation of Messrs.  Pierre Marcel,  Philippe  Marcel
     and  Alain  Ferembach  from the board of  directors  of the  Company,  such
     resignations to take place as of the First Closing Date;

     (b) a  certified  copy of the  minutes  of the  board of  directors  of the
     Company  approving  the Buyer and its nominees as new  shareholders  of the
     Company;

     (c) the Company's minute books and share transfer register, duly reflecting
     the transfer of Shares to Buyer and its designated nominees;

     (d) duly  executed  share  transfer  forms in  relation to the Shares to be
     transferred on the First Closing Date in favor of Buyer and such of Buyer's
     nominees as indicated to Sellers by Buyer prior to the First Closing Date;

     (e) an Agreement in the form set forth in Exhibit B hereto executed by each
     Seller,  with respect to offers and sales of Pivotal Shares within 180 days
     after Pivotal's Initial Public Offering.

     (f) Wire transfer  instructions  for the payment of the purchase  price for
     the Shares to Sellers.



December 3, 1999                                                              22
                                                                      [Initials]
<PAGE>

5.03 Documents to be Delivered on the Second Closing Date.

     On the Second Closing Date the following documents shall be delivered:

     (a) a certificate  signed by the Buyer and the Principal Sellers confirming
     that the conditions precedent set forth in section 5.02(a) through (b) have
     been met; and

     (b) duly executed share  transfer forms signed by the Principal  Sellers in
     relation  to the Shares to be  transferred  on the Second  Closing  Date in
     favor of Buyer or such of Buyer's  nominees as indicated  to the  Principal
     Sellers prior to the Second Closing Date.


                                   ARTICLE VI

                     COMPLIANCE WITH SECURITIES REGULATIONS

6.01 French Securities  Regulations.  Each of the Principal Sellers  understands
and acknowledges  that all of the Pivotal Shares issued to the Principal Sellers
pursuant to this  Agreement  will be issued  without any  notification,  Visa or
authorization of the French Commission des Operations de Bourse in reliance upon
each of following representations and warranties of Principal Sellers:

(a) No offer in respect of the Pivotal Shares was made to the Principal  Sellers
by  Pivotal  or any  person  acting  on  Pivotal  by  means of  solicitation  or
advertising or via banking and securities houses or financial stock brokers.

(b) The Pivotal  Shares to be acquired by each  Principal  Seller in  connection
with this  Agreement  are being  acquired  for his own  account  for  investment
purposes  and not  with a view  to or in  connection  with  any  sale  or  other
distribution  thereof,  within the  meaning and  conditions  fixed by the French
Decree 98-880 dated October 1, 1998 enforcing the provisions of Article 6 of the
Ordinance 67-833 of September 28, 1967.

(c) None of the  Principal  Sellers will make any transfer or  assignment of the
Pivotal  Shares  except  in  compliance  with the  French  Ordinance  67-833  of
September 28, 1967 and any other applicable securities law.

(d)  Each of the  Principal  Sellers  acknowledges  and  understands  that  each
certificate representing Pivotal Shares issued to him pursuant to this Agreement
shall be endorsed with the following legend, unless Pivotal determines otherwise
in compliance with applicable law:

     "NEITHER THE SECURITIES  REFERRED TO IN THIS  CERTIFICATE  NOR ANY INTEREST
     HEREIN  MAY BE  OFFERED  IN  FRANCE  OR  OTHERWISE  TRANSFERRED  EXCEPT  ON
     CONDITIONS  COMPLYING  WITH THE  ARTICLES 6 AND 7 OF THE  ORDINANCE  AND IN
     ACCORDANCE WITH ALL APPLICABLE SECURITIES LAW OF THE REPUBLIC IN FRANCE."



December 3, 1999                                                              23
                                                                      [Initials]
<PAGE>

6.02 U. S. and Canadian Securities Law Compliance

(a) No  Principal  Seller (i) is a citizen or resident  of the United  States or
Canada, (ii) was offered securities of Pivotal in connection with this Agreement
in the United States or Canada, or (iii) executed or delivered this Agreement in
the United States or Canada.

(b)  Each  Principal  Seller  is  acquiring  the  Pivotal  Shares  or any  other
securities of Pivotal to be issued pursuant to this Agreement solely for his own
account  and for the  purpose  of  investment,  and  without a view to resale or
distribution  thereof,  and each  Seller  further  understands  that the Pivotal
Shares and any other  securities of Pivotal  issued  pursuant to this  Agreement
have not been  registered  under the U. S.  Securities  Act of 1933  (the  "U.S.
Securities  Act"),  nor has any  prospectus  been received with respect  thereto
under the securities laws of any province of Canada, and,  accordingly that such
securities  may  not be  offered,  sold  or  otherwise  transferred  without  an
exemption from registration under the U.S.  Securities Act and an exemption from
the prospectus  requirements of any applicable  Canadian  provincial  securities
laws.

(c) Each Principal  Seller  understands  that the certificate  representing  any
Pivotal  Shares  to be  delivered  pursuant  hereto  shall  bear  the  following
legend[s].

     (i)       "THE SECURITIES  REPRESENTED  HEREBY ARE SUBJECT TO A HOLD PERIOD
               AND MAY NOT BE TRADED IN BRITISH COLUMBIA UNTIL THE EXPIRY OF THE
               HOLD  PERIOD ON O, 2000:  INSERT  DATE  WHICH IS 12 MONTHS  AFTER
               CLOSING DATE], EXCEPT AS PERMITTED BY THE SECURITIES ACT (BRITISH
               COLUMBIA) AND THE RULES PROMULGATED THEREUNDER";

     (ii)      "THESE  SECURITIES  HAVE NOT BEEN  REGISTERED  UNDER  THE  UNITED
               STATES SECURITIES ACT OF 1933. THEY MAY NOT BE SOLD,  OFFERED FOR
               SALE,  PLEDGED OR  HYPOTHECATED  IN THE ABSENCE OF A REGISTRATION
               STATEMENT IN EFFECT WITH RESPECT TO THE SECURITIES UNDER SUCH ACT
               OR AN OPINION OF COUNSEL  SATISFACTORY  TO THE COMPANY  THAT SUCH
               REGISTRATION  IS NOT REQUIRED OR UNLESS SOLD PURSUANT TO RULE 144
               OF SUCH ACT."



(d) A certificate  containing the legend  described in section  6.02(c)(i) above
may be exchanged  for a  certificate  without such a legend by  delivering  such
certificate to Pivotal's  transfer agent,  along with written  confirmation from
the registered holder thereof that:

     (i)       neither the registered  holder,  nor any beneficial holder of the
               securities represented by such certificate,  is a resident of the
               Province of British Columbia,



December 3, 1999                                                              24
                                                                      [Initials]
<PAGE>

     (ii)      the shares represented by such certificate are being sold outside
               the Province of British Columbia; and

     (iii)     the  identity  of the  purchaser  of such  shares is not known to
               either  the  registered  or  beneficial   holder  of  the  shares
               represented  by such  certificate  or,  if the  identity  of such
               purchaser  is known,  such  purchaser  is not a  resident  of the
               Province of British Columbia, Canada.

(e)  Each of the Principal Sellers represents and warrants to Pivotal that he or
     she is not a resident of the Province of British Columbia, Canada.

(f)  Each of the Principal Sellers acknowledges that:

     (i)       no  securities  commission  or similar  regulatory  authority has
               reviewed  or passed on the  merits of the  Pivotal  Shares  being
               issued to the Principal Sellers hereunder;

     (ii)      there is no government or other  insurance  covering such Pivotal
               Shares;

     (iii)     there are risks  associated  with the acquisition of such Pivotal
               Shares;


     (iv)      there are  restrictions  on the  Seller's  ability  to resell the
               Pivotal Shares and it is the responsibility of the Seller to find
               out what those  restrictions  are and to comply  with them before
               selling the Pivotal Shares; and

     (v)       Pivotal  has  advised  the  Sellers  that  it  is  relying  on an
               exemption  from the  requirements  to provide the Sellers  with a
               prospectus in connection  with the issuance of the Pivotal Shares
               and to sell such Pivotal  Shares  through a person  registered to
               sell securities under the Securities Act (British  Columbia) and,
               as a consequence of acquiring the Pivotal Shares pursuant to such
               exemption,  certain protections,  rights and remedies provided by
               the Securities Act (British Columbia), including statutory rights
               of rescission or damages, will not be available to the purchaser.

     (vi)      Each of the Principal Sellers acknowledge that the Pivotal Shares
               will bear the following legends:

               "THE SECURITIES  REPRESENTED  HEREBY ARE SUBJECT TO A HOLD PERIOD
               AND MAY NOT BE TRADED IN BRITISH COLUMBIA UNTIL THE EXPIRY OF THE
               HOLD  PERIOD ON O, 2000 : [INSERT  DATE WHICH IS 12 MONTHS  AFTER
               CLOSING DATE], EXCEPT AS PERMITTED BY THE SECURITIES ACT (BRITISH
               COLUMBIA) AND THE RULES PROMULGATED THEREUNDER"



December 3, 1999                                                              25
                                                                      [Initials]
<PAGE>

               "THESE  SECURITIES  HAVE NOT BEEN  REGISTERED  UNDER  THE  UNITED
               STATES SECURITIES ACT OF 1933. THEY MAY NOT BE SOLD,  OFFERED FOR
               SALE,  PLEDGED OR  HYPOTHECATED  IN THE ABSENCE OF A REGISTRATION
               STATEMENT IN EFFECT WITH RESPECT TO THE SECURITIES UNDER SUCH ACT
               OR AN OPINION OF COUNSEL  SATISFACTORY  TO THE COMPANY  THAT SUCH
               REGISTRATION  IS NOT REQUIRED OR UNLESS SOLD PURSUANT TO RULE 144
               OF SUCH ACT."


                                   ARTICLE VII

                                   TERMINATION

7.01  Termination.  This  Agreement  may be  terminated at any time prior to the
Second Closing Date:

     (a) by the mutual consent of Buyer and Principal Sellers;

     (b) by either  Buyer or  Principal  Sellers  if there  has been a  material
misrepresentation,  breach of  warranty or breach of covenant on the part of the
other  in the  representations,  warranties  and  covenants  set  forth  in this
Agreement.

7.02 Effect of  Termination.  In the event of  termination  of this Agreement by
either  Buyer or the  Principal  Sellers  as  provided  in  Section  7.01,  this
Agreement  shall  become  void and there  shall be no  liability  on the part of
either Buyer or Principal  Sellers,  except that  Sections  9.01,  9.02 and 9.09
hereof shall survive  indefinitely,  and except with respect to willful breaches
of this Agreement prior to the time of such termination.



                                  ARTICLE VIII

                            SURVIVAL; INDEMNIFICATION


8.01  Survival  of   Representations   and   Warranties.   Notwithstanding   any
investigation  made by or on behalf of any of the parties  hereto or the results
of any such investigation and notwithstanding the participation of such party in
the First or Second Closing,  the  representations  and warranties  contained in
Article  II and  Article  III hereof  which  relate to (i)  events,  conditions,
actions,  inactions  or facts  which have their  origin at or prior to the First
Closing Date and actions or (ii) commitments of the Sellers  expressly set forth
in this  agreement to be fulfilled  after the First Closing Date,  shall survive
the First  Closing  Date for a period of three  (3)  years  following  the First
Closing Date. The foregoing period of



December 3, 1999                                                              26
                                                                      [Initials]
<PAGE>

limitation  shall, to the extent  necessary,  extend  indefinitely to provisions
with respect to Capitalization and Ownership,  Tax, Social Security and Employee
Benefit Plans as described in Sections 2.07, 2.14, 2.15 and 2.21, respectively.

8.02 Indemnification by Sellers.

     (a) Subject to the limitations of Section  8.02(b),  the Principal  Sellers
agree to  indemnify  in full  Buyer  (and,  as the case  may be,  its  officers,
directors)(collectively, the "Buyer Indemnified Parties") and hold them harmless
against any loss,  liability,  deficiency,  damage,  expense or cost  (including
reasonable  legal expenses),  whether or not actually  incurred or paid prior to
the third anniversary of the First Closing Date (collectively,  "Losses"), which
Buyer Indemnified Parties may suffer,  sustain or become subject to, as a result
of (i) any  misrepresentation  in any of the  representations  and warranties of
Sellers contained in this Agreement or in any exhibits, schedules,  certificates
or other  documents  delivered  or to be  delivered  by or on behalf of  Sellers
pursuant to the terms of this Agreement or otherwise  referenced or incorporated
in this Agreement (collectively,  the "Related Documents"),  (ii) any breach of,
or failure to perform,  any agreement of Seller  contained in this  Agreement or
any of the Related Documents,  (iii) any "Claims" (as defined in Section 8.04(a)
hereof) or threatened  Claims  against  Buyer or the Company  arising out of the
actions or  inactions  of Seller or the Company  with  respect to the  Company's
business  or the  Real  Property  (collectively,  "Buyer  Losses"),  or (iv) any
"Claims" (as defined in Section  8.04(a)  hereof) or threatened  Claims  against
Buyer or the Company  arising out of the actions or  inactions of Sellers or the
Company with respect to the provisions identified in Section 8.01 hereof.

     (b) The Principal Sellers shall be liable to the Buyer Indemnified  Parties
for any Buyer Losses only if Buyer or another Buyer  Indemnified  Party delivers
to Principal  Sellers  written  notice,  setting forth in reasonable  detail the
identity,  nature  and  amount of Buyer  Losses  related to such claim or claims
prior to the third anniversary of the First Closing Date.

8.03 Indemnification by Buyer.

     (a)  Subject  to the  limitations  of  Section  8.03(b),  Buyer  agrees  to
indemnify in full each Principal Seller, (collectively,  the "Seller Indemnified
Parties")  and hold them  harmless  against  any Losses  which any of the Seller
Indemnified Parties may suffer,  sustain or become subject to as a result of (i)
any  misrepresentation  in any of the  representations  and  warranties of Buyer
contained in this Agreement or in any of the Related Documents,  (ii) any breach
of, or failure to perform, any agreement of Buyer contained in this Agreement or
any of the Related Documents, or (iii) any Claims or threatened Claims against a
Principal  Seller  arising out of the actions or inactions of Buyer with respect
to the Company's business or the Real Property after the Closing  (collectively,
"Seller Losses").

     (b) Buyer shall be liable to the Seller Indemnified  Parties for any Seller
Losses only if a Principal Seller or another Seller  Indemnified  Party delivers
to Buyer written notice, setting forth in reasonable detail the identity, nature
and amount of Seller  Losses  related to such claim or claims prior to the third
anniversary of the First Closing Date.



December 3, 1999                                                              27
                                                                      [Initials]
<PAGE>

8.04 Method of Asserting Claims.  As used herein,  an "Indemnified  Party" shall
refer  to  a  "Buyer  Indemnified  Party"  or  "Seller  Indemnified  Party,"  as
applicable,  the  "Notifying  Party"  shall  refer  to the  party  hereto  whose
Indemnified  Parties  are  entitled  to  indemnification   hereunder,   and  the
"Indemnifying Party" shall refer to the party hereto obligated to indemnify such
Notifying Party's Indemnified Parties.

     (a) In the event that any of the Indemnified Parties is made a defendant in
or party to any action or proceeding, judicial or administrative,  instituted by
any third party for the  liability  or the costs or expenses of which are Losses
(any such third party action or proceeding being referred to as a "Claim"),  the
Notifying Party shall give the Indemnifying Party prompt notice thereof.  In the
event of any action or  proceeding  brought or  asserted  against the Company of
which the Principal Sellers have actual  knowledge,  the Principal Sellers shall
promptly provide a notice thereof to Buyers. The failure of an Indemnified Party
to give  notice to the  Indemnifying  Party  shall not  affect  any  Indemnified
Party's  ability to seek  reimbursement  unless such failure has  materially and
adversely  affected the  Indemnifying  Party's ability to defend  successfully a
Claim.  The  Indemnifying  Party  shall be  entitled  to contest and defend such
Claim;  provided,  that the  Indemnifying  Party (i) has a reasonable  basis for
concluding that such defense may be successful and (ii) diligently  contests and
defends  such Claim.  Notice of the  intention so to contest and defend shall be
given by the  Indemnifying  Party to the Notifying Party within 30 business days
after the Notifying  Party's notice of such Claim (but, in all events,  at least
five  business  days prior to the date that an answer to such Claim is due to be
filed).  Such contest and defense  shall be  conducted  by  reputable  attorneys
employed by the Indemnifying Party. The Notifying Party shall be entitled at any
time, at its own cost and expense  (which  expense  shall not  constitute a Loss
unless the Notifying Party reasonably  determines that the Indemnifying Party is
not  adequately  representing  or,  because of a conflict of  interest,  may not
adequately represent,  any interests of the Indemnified Parties, and only to the
extent that such expenses are  reasonable),  to  participate in such contest and
defense and to be represented by attorneys of its or their own choosing.  If the
Notifying Party elects to participate in such defense,  the Notifying Party will
cooperate with the  Indemnifying  Party in the conduct of such defense.  Neither
the Notifying Party nor the Indemnifying Party may concede, settle or compromise
any Claim  without the consent of the other party,  which  consents  will not be
unreasonably  withheld.  Notwithstanding  the  foregoing,  (i) if a Claim  seeks
equitable relief or (ii) if the subject matter of a Claim relates to the ongoing
business of any of the Indemnified Parties,  which Claim, if decided against any
of the  Indemnified  Parties,  would  materially  adversely  affect the  ongoing
business or reputation  of any of the  Indemnified  Parties,  then, in each such
case,  the  Indemnified  Parties alone shall be entitled to contest,  defend and
settle such Claim in the first instance and, if the  Indemnified  Parties do not
contest, defend or settle such Claim, the Indemnifying Party shall then have the
right to contest and defend (but not settle) such Claim.

     (b) In the event any  Indemnified  Party  should  have a claim  against any
Indemnifying  Party that does not  involve a Claim,  the  Notifying  Party shall
deliver a notice of such claim with  reasonable  promptness to the  Indemnifying
Party. If the  Indemnifying  Party notifies the Notifying Party that it does not
dispute  the claim  described  in such  notice or fails to notify the  Notifying
Party  within 30 days  after  delivery  of such  notice by the  Notifying  Party
whether the Indemnifying  Party disputes the claim described in such notice, the
Loss  in  the  amount  specified  in  the  Notifying   Party's  notice  will  be
conclusively  deemed a liability of the



December 3, 1999                                                              28
                                                                      [Initials]
<PAGE>

Indemnifying  Party and the Indemnifying Party shall pay the amount of such Loss
to the  Indemnified  Party on  demand.  If the  Indemnifying  Party  has  timely
disputed its Liability with respect to such claim,  the  Indemnifying  Party and
the Notifying Party will proceed in good faith to negotiate a resolution of such
dispute,  and if not resolved through such negotiations within 60 days after the
delivery of the Notifying  Party's  notice of such claim,  such dispute shall be
resolved  fully and finally in accordance  with the  arbitration  provisions set
forth in section 9.11 hereof.

     (c) If a Buyer  Indemnified  Party  shall  give a notice  of a Claim  under
Section  8.04(a) or claim pursuant to Section  8.04(b),  such Buyer  Indemnified
Party may direct Buyer to refrain from paying any portion of the Purchase  Price
which shall not have been paid,  prior to the date thereof,  and to refrain from
delivering  any Pivotal  Shares being held pursuant to Section 1.04 hereof until
the resolution of the Claim or claim.  Buyer (or such Buyer  Indemnified  Party)
shall  have the right  (but not the  obligation)  to set off any cash or Pivotal
Shares or other  property  being held  pursuant to Section  1.04 or this Section
against any liability of Sellers pursuant to this Agreement or at law, with such
Pivotal  Shares to be valued at the average  closing price for Pivotal Shares on
Nasdaq  (or if not then  traded  on  Nasdaq,  on the  principal  market on which
Pivotal  Shares are then quoted or traded) for the 20 trading  days prior to the
date of set off.  Neither the exercise nor the failure to exercise this right of
set off shall constitute an election of remedies that a Buyer  Indemnified Party
may have available to it. In the event that it is  definitively  determined that
no  amount  is due to the  Buyer  Indemnified  Party as a result of any Claim or
claim  against which Buyer or a Buyer  Indemnified  Party shall have set off any
cash or Pivotal Shares otherwise due or payable to the Principal Sellers, except
for breaches of the Principal  Sellers' covenants set forth in Sections 4.01 and
4.02 above,  Buyer shall pay the Principal  Sellers  interest on the cash or the
value of the Shares from the date when such cash would  normally be paid or such
Pivotal  Shares would have been issued or  transferred  until the date of actual
payment,  issue or  transfer  at then  current  rate  applicable  to 90 day U.S.
Treasury Bills plus 2 percentage points.

     (d) After the First Closing Date, the rights set forth in this Article VIII
shall be each party's sole and exclusive remedies against the other party hereto
for  misrepresentations or breaches of covenants contained in this Agreement and
the Related  Documents,  except for breaches of the Principal Sellers' covenants
set  forth in  Sections  4.01 and 4.02  above.  Notwithstanding  the  foregoing,
nothing  herein shall  prevent any of the  Indemnified  Parties from bringing an
action  based  upon  allegations  of  fraud or other  intentional  breach  of an
obligation of or with respect to either party in connection  with this Agreement
and the Related Documents.  In the event such action is brought,  the prevailing
party's attorneys' fees and costs shall be paid by the non-prevailing party.

8.05 Limitations .

     (a)  The  indemnification  obligations of the Principal Sellers regarding a
          claim for  indemnification  hereunder  made by the  Buyer  Indemnified
          Parties  for  inaccuracies,  or  breaches  of  any  representation  or
          warranty  in this  Agreement,  but not for breach of any  covenant  of
          Sellers, shall become operative only after the aggregate amount of all
          valid claims for such  indemnification  made by the Buyer  Indemnified
          Parties   exceeds  300,000  FF  (the   "Indemnification   Threshold");
          provided,  however,  that upon reaching the Indemnification  Threshold
          the



December 3, 1999                                                              29
                                                                      [Initials]
<PAGE>

          Principal  Sellers shall be liable to indemnify the Buyer  Indemnified
          Parties   for  all   Indemnification   claims   above  and  below  the
          Indemnification Threshold.

     (b)  Only the Principal  Sellers  shall be liable to the Buyer  Indemnified
          Parties for  Indemnification  claims made pursuant to this  Agreement,
          but such Indemnification  liability shall apply with respect to all of
          the Shares sold by the Sellers to Buyer and not only those Shares sold
          by the Principal  Sellers.  The maximum liability of the Sellers under
          this   Agreement  for   Indemnification   claims  made  by  the  Buyer
          Indemnified  Parties  shall  not  exceed  the  purchase  price for the
          Shares, including the Earn-Out Payments,  except in the event of fraud
          or  willful  misrepresentation,  and each  Principal  Seller  shall be
          liable only to the extent of his respective percentage interest as set
          forth in section 1.04 (j) above.

     (c)  Any amount due to the Buyer Indemnified Parties as a result of a claim
          for  indemnification  hereunder shall be determined after deducting or
          setting-off (i) any final and  indisputable  savings of taxes incurred
          by the Buyer  Indemnified  Parties  or the  Company as a result of any
          indemnified loss and (ii) any recovery from insurers actually received
          by the Company or the Buyer  Indemnified  Parties  with respect to any
          indemnified loss.

                                   ARTICLE IX

                                  MISCELLANEOUS

9.01 Press Releases and Announcements.  Prior to the Closing Date, neither party
hereto  shall issue any press  release (or make any other  public  announcement)
related to this Agreement or the  transactions  contemplated  hereby or make any
announcement  to the employees,  customers or suppliers of Sellers without prior
written approval of the other party hereto,  except as may be necessary,  in the
opinion of counsel to the party seeking to make  disclosure,  to comply with the
requirements  of this Agreement or applicable  law. If any such press release or
public  announcement  is so  required,  the party making such  disclosure  shall
consult  with the other party prior to making such  disclosure,  and the parties
shall use all reasonable efforts, acting in good faith, to agree upon a text for
such disclosure which is satisfactory to both parties.

9.02  Expenses.  Except as  otherwise  expressly  provided  for herein,  each of
Sellers and Buyer will pay all of their own expenses  (including  attorneys' and
accountants'  fees (and,  in the case of  Sellers,  the  expenses of the Company
prior  to the  First  Closing))  in  connection  with  the  negotiation  of this
Agreement,  the performance of their  respective  obligations  hereunder and the
consummation  of  the  transactions  contemplated  by  this  Agreement  (whether
consummated or not).

9.03 Further  Assurances.  Sellers  agree that,  on and after the First  Closing
Date, each of them shall take all appropriate  action and execute any documents,
instruments  or  conveyances  of any kind which may be  reasonably  necessary or
advisable to carry out any of the provisions hereof.




December 3, 1999                                                              30
                                                                      [Initials]
<PAGE>

9.04 Amendment and Waiver. This Agreement may not be amended or waived except in
a writing executed by the party against which such amendment or waiver is sought
to be  enforced.  No course of dealing  between or among any persons  having any
interest in this Agreement will be deemed  effective to modify or amend any part
of this  Agreement or any rights or obligations of any person under or by reason
of this Agreement.

9.05  Notices.  All  notices,  demands and other  communications  to be given or
delivered  under or by reason of the  provisions  of this  Agreement  will be in
writing  and will be deemed to have been  given  when  personally  delivered  or
mailed by first class mail, return receipt  requested,  or if sent by facsimile,
or other  electronic  transmission  device,  with a copy sent by registered mail
with acknowledgment of receipt. Notices, demands and communications to Buyer and
Sellers will,  unless  another  address is specified in writing,  be sent to the
address indicated below:

Notices to Buyer:                                  with a copy to:
- -----------------                                  ---------------

Pivotal Corporation                                Dorsey & Whitney LLP
300 - 224 West Esplanade                           35 square de Meeus
North Vancouver,                                   1000 Brussels
British Columbia V7M 3M6                           Belgium
Canada

Attention:  Vincent Mifsud                         Attention: Barry D. Glazer



Notices to Sellers:                                with a copy to:
- -------------------                                ---------------

Pierre Marcel                                      OJFI-ALEXEN Avocats
10 rue Camille Corot                               47 rue de Monceau
92500 Rueil Malmaison                              75008 Paris
France                                             France

                                                   Attention: Patrick Gentil
Marc Bahda
49, rue de la Federation,
75015 Paris
France

Bernard Wach
12 rue Mouton Duvernet
75014 Paris
France



December 3, 1999                                                              31
                                                                      [Initials]
<PAGE>

9.06 Assignment. This Agreement and all of the provisions hereof will be binding
upon and  inure to the  benefit  of the  parties  hereto  and  their  respective
successors and permitted assigns,  except that neither this Agreement nor any of
the rights,  interests  or  obligations  hereunder  may be assigned by any party
hereto   without  the  prior   written   consent  of  the  other  party  hereto.
Notwithstanding  the foregoing,  Buyer shall have the right to assign its rights
and  obligations  under  this  Agreement  prior to or  subsequent  to the Second
Closing Date to a wholly owned  subsidiary  upon  providing  notice to Principal
Sellers in writing, it being understood that subsequent to such assignment Buyer
shall  guarantee  the  transfer or issuance of Pivotal  Shares to the  Principal
Sellers in accordance with the terms and conditions of this Agreement.

9.07 Severability.  Whenever possible,  each provision of this Agreement will be
interpreted  in such manner as to be effective and valid under  applicable  law,
but if any  provision of this  Agreement is held to be  prohibited by or invalid
under  applicable law, such provision will be ineffective  only to the extent of
such  prohibition  or  invalidity,  without  invalidating  the remainder of such
provision or the remaining provisions of this Agreement.

9.08 Complete Agreement.  This Agreement,  the Disclosure Schedule and the other
documents  referred to herein contain the complete agreement between the parties
and supersede any prior  understandings,  agreements  or  representations  by or
between  the  parties,  written or oral,  which may have  related to the subject
matter hereof in any way.

9.09  Counterparts.  This Agreement may be executed in one or more counterparts,
any one of which need not contain the signatures of more than one party, but all
such counterparts taken together will constitute one and the same instrument.

9.10 Governing  Law. The internal law of France,  without regard to conflicts of
laws principles, will govern all questions concerning the construction, validity
and  interpretation  of this Agreement and the  performance  of the  obligations
imposed by this Agreement.

9.11 Arbitration.  The parties hereby agree to settle any controversy,  claim or
dispute of whatever  nature  arising  between  them under this  Agreement  or in
connection with the transactions contemplated hereunder, including those arising
out of or relating to the breach, termination, enforceability, scope or validity
hereof,  whether  such  claim  existed  prior to or arises on or after the First
Closing Date, as follows:

     (a) As between  the  parties  to this  Agreement  or any  agent,  employee,
parent, subsidiary,  affiliate, successor or assign of the parties, any dispute,
claim or  controversy  directly or indirectly  arising out of or related to this
Agreement  any of  the  other  documents  referred  to  herein)  or the  breach,
termination  or  validity,  shall be finally  settled by  arbitration  conducted
expeditiously in accordance with the UNCITRAL Rules of Arbitration as adopted on
April 28 1976 as amended (the  "Arbitration  Rules").  Within ten (10)  business
days of the receipt of a list of arbitrators from the  International  Chamber of
Commerce  (the   "Administrative   Body"),  the  parties  shall  select  a  sole
independent and impartial arbitrator. If the parties are unable to agree upon an
arbitrator  within  such  period,  the  Administrative  Body  shall  appoint  an
arbitrator. The arbitrator shall be fully fluent in both English and French. The
place of arbitration  shall be Paris, and the arbitration  shall be conducted in
English.



December 3, 1999                                                              32
                                                                      [Initials]
<PAGE>

     (b)  (i) The arbitrator  will issue findings of fact and conclusions of law
to support his or her opinion.

          (ii)  Except for damages  arising out of or related to an  intentional
breach of warranty or fraudulent  representation  the  arbitrator  shall only be
empowered to award actual and direct  compensatory  contract damages,  and shall
not be empowered to award any special, consequential,  incidental,  indirect, or
punitive  damages or any  damages  related to a tort claim  (tort  claims  being
excluded from the present arbitration agreement).

          (iii)  Judgment  upon the  aware  rendered  by the  arbitrator  may be
entered by any court  having  jurisdiction  thereof  and  enforced  as any other
judgment.  Any party  required  to resort to  litigation  in order to enforce an
arbitral  award  shall be  entitled  to all costs of suit  including  reasonable
attorneys  fees and  expenses,  together  with  interest on the  arbitral  award
calculated at the statutory  rate for judgments  commencing  ten (10) days later
from the date of the award.

          (iv)  The  arbitrator's  award  shall be final  and  binding  upon the
parties  and  appealable  only upon a showing  that is, on its face,  arbitrary,
capricious,  an abuse of  discretion  and/or  clearly  contrary to  statutory or
settled  case law. The party  appealing  any award shall,  if  unsuccessful,  be
responsible for all costs of appeal including reasonable attorneys fees incurred
by the other party.

          (v) The arbitrator  shall have the power,  but not the obligation,  to
hire an accounting  firm or other  professional  within the  financial  services
industry as an expert in order to assist the  arbitrator in issuing  findings of
fact.

          (vi)  The   arbitration   proceedings   and  all  discovery  shall  be
confidential  and neither  party  shall  release  any  decision  rendered by the
arbitrator to any third party.

          (vii) The  arbitration  procedure  shall be  completed  promptly and a
decision  rendered  within four (4) months of the  appointment of the arbitrator
unless extended in accordance with the  Arbitration  Rules due to  circumstances
beyond the control of the parties or the  arbitrator or as  necessary,  to avoid
manifest  injustice.  Discovery  shall be  limited  to that  which  is  directly
relevant to the claim or controversy and to key documents and witnesses that are
substantive  and  reasonably  necessary to establish a party's claim or defense.
Whenever  reasonably  possible  and  unless  manifestly  prejudicial  or unfair,
affidavits will be substituted for direct testimony.

     (c)  Notwithstanding  any of the  foregoing,  the  parties  recognize  that
certain  business  relationships  could give rise to the need for one or more of
the  parties  to seek  emergency,  provisional  or  summary  injunctive  relief.
Immediately  following the issuance of any such relief, the parties agree to the
stay of any judicial  proceedings  pending  arbitration of all underlying claims
between the parties.

9.12 Official  Version.  Only the English  language of this  Agreement  shall be
considered the official agreement of the parties notwithstanding any translation
thereof made by any party to this  Agreement.  In the event of conflict  between
this English language version of the Agreement and any translation,  the English
language version shall control, it being



December 3, 1999                                                              33
                                                                      [Initials]
<PAGE>

understood that the intention of the parties will be interpreted on the basis of
the English version.







Executed  in Paris,  France in six  original  copies as of the date first  above
written.


By:  BUYER:                                      By: PRINCIPAL SELLERS:
     PIVOTAL CORPORATION
                                                     /s/ Pierre Marcel
                                                     ---------------------------
                                                     PIERRE MARCEL
By: /s/ Vincent Mifsud
    --------------------------
Name: Vincent Mifsud
                                                     /s/ Marc Badha
                                                     ---------------------------
                                                     MARC BADHA
Title: Vice President, Operations and
       Chief Financial Officer
                                                     /s/ Bernard Wach
                                                     ---------------------------
                                                     BERNARD WACH




                                                 OTHER SELLERS:

                                                  /s/ [Illegible]
                                                 -------------------------------

                                                  /s/ [Illegible]
                                                 -------------------------------

                                                  /s/ [Illegible]
                                                 -------------------------------












December 3, 1999                                                              34



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