PIVOTAL CORP
SC 13G, 2000-02-14
BUSINESS SERVICES, NEC
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                       SECURITIES AND EXCHANGE COMMISSION
                              WASHINGTON, DC 20549

                          ----------------------------

                                  SCHEDULE 13G

                  INFORMATION STATEMENT PURSUANT TO RULE 13d-1
                    UNDER THE SECURITIES EXCHANGE ACT OF 1934

                               Pivotal Corporation
- --------------------------------------------------------------------------------
                                (Name of Issuer)



                                  Common Shares
- --------------------------------------------------------------------------------
                         (Title of Class of Securities)



                                   72581R 10 6
- --------------------------------------------------------------------------------
                                 (CUSIP Number)



                                 August 4, 1999
- --------------------------------------------------------------------------------
             (Date of Event Which Requires Filing of this Statement)



Check the  appropriate box to designate the rule pursuant to which this Schedule
is filed:

         |_| Rule 13d-1(b)

         |_| Rule 13d-1(c)

         |X| Rule 13d-1(d)




<PAGE>


CUSIP No.                              13G                     Page 2 of 5 Pages
72581R 10 6

- --------------------------------------------------------------------------------
1    Name Of Reporting Persons
     I.R.S. Identification Nos. Of Above Persons
     Norman B. Francis
- --------------------------------------------------------------------------------


2     Check The Appropriate Box If A Member Of A
        Group (See Instructions)                                     (a) |_|
                                                                     (b) |_|
- --------------------------------------------------------------------------------

3     SEC Use Only
- --------------------------------------------------------------------------------

4     Citizenship Or Place Of Organization
      Canadian
- --------------------------------------------------------------------------------
                5     Sole Voting Power
 NUMBER OF            1,595,142
                ----------------------------------------------------------------
  Shares        6     Shared Voting Power
Beneficially          857,143
                ----------------------------------------------------------------
 Owned By       7     Sole Dispositive Power
   Each               1,595,142
                ----------------------------------------------------------------
 Reporting      8     Shared Dispositive Power
Person With           857,143
- --------------------------------------------------------------------------------

9     Aggregate Amount Beneficially Owned By Each Reporting Person
      2,452,285
- --------------------------------------------------------------------------------

10    Check If The Aggregate Amount In Row (9) Excludes Certain Shares
        (See Instructions)

- --------------------------------------------------------------------------------

11    Percent Of Class Represented By Amount In Row 9
      12.2%
- --------------------------------------------------------------------------------

12    Type Of Reporting Person (See Instructions)
      IN
- --------------------------------------------------------------------------------



<PAGE>

CUSIP No.                              13G                     Page 3 of 5 Pages
72581R 10 6
- --------------------------------------------------------------------------------

Item 1  (a).  Name of Issuer:
              Pivotal Corporation

Item 1  (b).  Address of Issuer's Principal Executive Offices:
              300 - 224 West Esplanade, North Vancouver, British Columbia,
              Canada V7M 3M6

Item 2  (a).  Name of Person Filing:
              Norman B. Francis

Item 2  (b).  Address of Principal Business Office or, if None, Residence:
              300 - 224 West Esplanade, North Vancouver, British Columbia,
              Canada V7M 3M6

Item 2  (c).  Citizenship:
              Canadian

Item 2  (d).  Title of Class of Securities:
              Common Shares

Item 2  (e).  CUSIP Number:
              72581R 10 6

Item 3. If this  statement is filed pursuant to Rules  13d-1(b),  or 13d-2(b) or
(c), check whether the person filing is a:

          (a)  |_| Broker or dealer registered under Section 15 of the Act,

          (b)  |_| Bank as defined in Section 3(a)(6) of the Act,

          (c)  |_| Insurance Company as defined in Section 3(a)(19) of the Act,

          (d)  |_|  Investment   Company  registered  under  Section  8  of  the
               Investment Company Act,

          (e)  |_|  Investment  Adviser  registered  under  Section  203  of the
               Investment Advisers Act of 1940,

          (f)  |_| Employee  Benefit Plan,  Pension Fund which is subject to the
               provisions of the Employee Retirement Income Security Act of 1974
               or Endowment Fund;

          (g)  |_|   Parent   Holding   Company,   in   accordance   with   Rule
               13d-1(b)(ii)(G);

          (h)  |_| A savings  association  as  defined  in  Section  3(b) of the
               Federal Deposit Insurance Act;

          (i)  |_| A church  plan that is  excluded  from the  definition  of an
               investment  company  under  section  3(c)(14)  of the  Investment
               Company Act of 1940,

          (j)  |_| Group, in accordance with Rule 13d-1(b)(1)(ii)(J).



<PAGE>


CUSIP No.                              13G                     Page 4 of 5 Pages
72581R 10 6
- --------------------------------------------------------------------------------

Item 4.   Ownership.

          (a)  Amount beneficially owned:
                  2,452,285

          (b)  Percent of class:
                  12.2%

          (c)  Number of shares as to which such person has:

                 (i)   Sole power to vote or to direct the vote
                           1,595,142; includes 700,800 shares held of record by
                           The Francis Family Trust, a family trust for the
                           benefit of Mr. Francis and his three children

                 (ii)  Shared power to vote or to direct the vote
                           857,143 shares held of record by Boardwalk Ventures
                           Inc., a holding company owned 50% by Mr. Francis and
                           50% by his spouse

                 (iii) Sole power to dispose or to direct the disposition of
                           1,595,142

                 (iv)  Shared power to dispose or to direct the disposition of
                           857,143

Item 5.   Ownership of Five Percent or Less of a Class.

          If the statement is being filed to report the fact that as of the date
          hereof the reporting  person has ceased to be the beneficial  owner of
          more than five percent of the class of securities, check the following
          [ ].

Item 6.   Ownership of More than Five Percent on Behalf of Another Person.
                Not applicable

Item 7.   Identification and Classification of the Subsidiary Which Acquired the
          Security Being Reported on by the Parent Holding Company.
                Not applicable

Item 8.   Identification and Classification of Members of the Group.
                Not applicable

Item 9.   Notice of Dissolution of Group.
                Not applicable

Item 10.  Certification.
                Not applicable


<PAGE>

CUSIP No.                              13G                     Page 5 of 5 Pages
72581R 10 6
- --------------------------------------------------------------------------------




                                    SIGNATURE

         After reasonable  inquiry and to the best of my knowledge and belief, I
certify that the information  set forth in this statement is true,  complete and
correct.


                                        /s/ Norman B. Francis
                                        ---------------------------------------
                                        Norman B. Francis

                                        Date:  February 11, 2000




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