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<PAGE> 1
Exhibit 23.3
CONSENT OF INDEPENDENT AUDITORS
We consent to the reference to our Firm under the caption of "Experts" and the
use of our report dated March 12, 1999 with respect to the financial statements
of Balisoft Technologies Inc. included in the Registration Statement of
Servicesoft, Inc. (Form S-1 No. 333-30476) dated June 22, 2000.
/s/ Ernst & Young LLP
Toronto, Canada
June 22, 2000
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