LANIER WORLDWIDE INC
SC 14D9, EX-99.(E)(9), 2000-12-08
PROFESSIONAL & COMMERCIAL EQUIPMENT & SUPPLIES
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<PAGE>

                                                                   EX-99.(e)(9)



                                 SALES AGREEMENT

THIS AGREEMENT made and entered into as of 1st day of July, 1999, by and between
RICOH COMPANY, LTD., a Japanese corporation having its principal place of
business at 1-15-5, Minami-Aoyama, Minato-ku, Tokyo 107-8544 Japan ("RICOH") on
behalf of itself and its wholly owned subsidiary corporations - Ricoh
Corporation a Delaware U.S.A. corporation having its principal place of business
at 5 Dedrick Place, West Caldwell, New Jersey 07006, U.S.A. ("RC"); Ricoh
Europe B.V., a Netherlands corporation, having its principal place of business
at Groenelaan 3, 1186 AA, Amstelveen, The Netherlands ("RE"); and Ricoh Asia
Pacific PTE, Ltd., a Singaporean corporation having its principal place of
business at 260 Orchard Road, #15-01/02 The Heeren, Singapore 2398855 ("RA")
(hereinafter, RICOH, RC, RE and RA are severally and collectively referred to as
"VENDOR"), and

LANIER WORLDWIDE, INC., a Delaware corporation, having its principal place of
business at 2300 Parklake Drive, N.E., Atlanta, Georgia 30345 (hereinafter
called "LANIER").

                                   WITNESSETH

WHEREAS, LANIER desires to purchase from VENDOR, and VENDOR is willing to sell
to LANIER, certain products manufactured by or for VENDOR for resale, by LANIER,
under the LANIER brand is certain territories,

NOW, THEREFORE, the parties hereto agree as follows:

ARTICLE 1. DEFINITIONS

Whenever used is this Agreement, unless otherwise clearly required by the
context, the following terms shall have the meanings set forth is this Article
and no other.

1.       The term "MACHINES" means the models of facsimile equipment; digital
         multifunction products; and full color copiers manufactured by VENDOR
         (or its related and/or authorized companies or factories whether is
         Japan or elsewhere) to which VENDOR and LANIER have agreed upon the
         terms and conditions of sale and which are listed in Appendix A which
         is attached hereto and which is made a part hereof the specifications
         for which are set forth is Appendix B.


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2.       The term "PRODUCTS" means MACHINES, and all related accessories,
         consumable supplies and parts.

3.       The term "TERRITORY" means the countries of

         (1)   North America (the United States of America, Canada and Mexico
               but excluding their territories or possessions such as Guam, etc)
               and Latin America;

         (2)   Western Europe including countries of Poland, Czech, Solvakia,
               Latvia, and Russian Federation; and

         (3)   Australia.

ARTICLE 2. SALES RIGHT

1.       LANIER shall have the non-exclusive right to sell and distribute the
         facsimile equipment identified in Appendix A-1 in the TERRITORY
         described in Article 1-3(1) (North and Latin America only).

2.       LANIER shall have the non-exclusive right to sell and distribute the
         digital multifunction products identified in Appendix A-2 and the full
         color copiers identified in Appendix A-3 in the TERRITORY described in
         Article 1-3(1) through (3).

3.       LANIER and VENDOR shall carefully study in good faith and determine by
         mutual agreements whether LANIER will sell the PRODUCTS in the other
         countries or not.

4.       It is understood and agreed by LANIER and VENDOR that VENDOR may freely
         sell any products similar to or exactly the same as the PRODUCTS under
         any trademarks other than those of LANIER to any third party or parties
         (whether end-users, distributors, and/or retail dealers) in any
         countries of the world.

ARTICLE 3. PRICE AND SHIPMENT

1.       Prices for PRODUCTS shall be respectively decided for three regions of
         the TERRITORY (North and Latin America; Western Europe; and Australia).

2.       Prices for the PRODUCTS shall be established in three different
         currencies for respective regions of the TERRITORY as shown below, on
         an F.O.B. Japan (or other country of manufacturer) basis by VENDOR.


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-------------------------------------------------------------------------
               Region                                    Quoted in
-------------------------------------------------------------------------
         North and Latin America                            US$
-------------------------------------------------------------------------
         Western Europe                                     DFL
-------------------------------------------------------------------------
         Australia                                          JPY
-------------------------------------------------------------------------

3.       Prices for the PRODUCTS shall be discussed and agreed upon by LANIER
         and VENDOR and then shall be in the price lists which VENDOR may issue
         from time to time to LANIER. However, when the prices shall be changed
         at any time in accordance with the Currency Sharing Rule described in
         Article 4, the prices shall be automatically determined by VENDOR.

4.       If either party suggests an adjustment to the prices shown is price
         list, the parties shall negotiate in good faith for the suggested
         change and any such change, if mutually agreed upon, shall be effected
         only upon the issuance, by VENDOR, of an amended price list.

5.       VENDOR will effect delivery of the PRODUCTS (excluding Spare Parts
         defined in Article 12) to the place designated by LANIER in writing by
         the time specified in the purchase order.

         Number of Products Shipment Locations from VENDOR to LANIER is as
         follows;

         1)    North and Latin America region - Three Locations

         2)    Western Europe region          - One Location

         3)    Australia region               - One Location

         Delivery terms shall be F.O.B. Japan (or other country of manufacture)
         and title to and all risk of loss or damage shall pass to LANIER when
         the PRODUCTS are effectively consigned, by VENDOR, to a carrier for
         delivery to LANIER at the shipping port.

ARTICLE 4. CURRENCY RISK SHARING RULE

LANIER and VENDOR agree to share the currency risk in accordance with the
Currency Risk Sharing Rule set forth in Appendix C for the TERRITORY of North
and Latin America, and Westerns Europe. The Currency Risk Sharing Rule set forth
in Appendix C (the "Rule") shall be applied to the MACHINES identified in
Appendix A, the related accessories and supplies, as follows;

a)       FOR THE MACHINES, ACCESSORIES AND SUPPLIES MANUFACTURED IN JAPAN
         (WHETHER MANUFACTURED BY RICOH OR PROCURED BY RICOH FROM OTHER
         SOURCES);

         The FOB Prices Adjustment Formula (set forth in paragraph 5 of the
         Rule) shall be applied as it is.


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b)       FOR THE MACHINES AND ACCESSORIES MANUFACTURED BY RICOH ASIA INDUSTRIES
         (RAI) IN CHINA


         The FOB Prices Adjustment Formula (set forth in paragraph 5 of the
         Rule) shall be applied as it is; provided, however, that, only with
         respect to MACHINES of Lanier 5235MFD and Lanier 5245MFD and
         accessories thereof (Bridge Unit), sold to Lanier Europe AG, the FOB
         Prices Adjustment Formula shall be applied, with its "FOB Adjustment
         Ratio" multiplied by 0.5.

c)       FOR THE SUPPLIES MANUFACTURED BY RICOH INDUSTRIE FRANCE S.A. (RIF) IN
         FRANCE;

         The rule itself shall not be applicable.

d)       FOR THE ACCESSORIES MANUFACTURED BY RICOH ELECTRONICS INC (REI) IN USA;

         The FOB Prices Adjustment Formula (set forth in paragraph 5 of the
         Rule) shall be applied, with its "FOB Adjustment Ratio" multiplied by
         0.5.

e)       For the NIC Cards manufactured outside Japan and procured by RICOH's
         overseas subsidiaries for supply to LANIER:

         The Rule itself shall not be applicable.

ARTICLE 5. TERMS OF PAYMENTS

1.       Payment for the PRODUCTS shall be made by LANIER on or before the
         thirtieth (30th) day following the date of Bill of Lading.


2.       The payment shall be made by LANIER or LANIER's subsidiaries in the
         three different currencies as per below mentioned.

-------------------------------------------------------------------------
               Region                                    Quoted in
-------------------------------------------------------------------------
         North and Latin America                            US$
-------------------------------------------------------------------------
         Western Europe                                     DFL
-------------------------------------------------------------------------
         Australia                                          JPY
-------------------------------------------------------------------------

3.       Credit line will be established for LANIER for each region of the
         TERRITORY by VENDOR.

         If the account balance for any region of the TERRITORY should exceed
         the credit line set forth for such region, a Stead By Letter of Credit
         or cash on delivery or advance payment will be requested by VENDOR
         against the amount in excess of the credit limit.

4.       In order that VENDOR may have some reasonable assurance of each LANIER
         subsidiaries performance of its payment obligations set forth herein,
         LANIER


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         WORLDWIDE, INC. agrees that it shall irrevocably and unconditionally
         guarantee the financial performance of each of the LANIER subsidiaries
         which is subject to this Agreement.

5.       LANIER WORLDWIDE, INC. shall pay to the appropriate entity of VENDOR,
         in full without discount or setoff, any and all amounts owing to VENDOR
         by each or all LANIER subsidiaries within fifteen (15) days of the date
         of VENDOR's demand to pay.


6.       LANIER and VENDOR agree that the billings and payments shall be given
         or made as described below for respective regions of the TERRITORY.

-------------------------------------------------------------------------
                                Billing                       Payment
       Region           -------------------------   ---------------------
                           by             to               by          To
---------------------   ---------   -------------   ----------------   --
North & Latin America      RC           LANIER      LANIER Worldwide   RC
                                      Worldwide
-------------------------------------------------------------------------
   Western Europe          RE       LANIER Europe     LANIER Europe    RE
                                          AG               AG
-------------------------------------------------------------------------
      Australia            RA           LANIER           LANIER        RA
                                      Australia         Australia
-------------------------------------------------------------------------

ARTICLE 6. ANNUAL MINIMUM PURCHASE QUALITY

1.       LANIER and VENDOR agree that the annual minimum quantity to be
         purchased (the "Minimum Purchase") by LANIER shall be specified, for
         each model of MACHINES and for each region of the TERRITORY, in
         Appendix D attached hereto.

2.       In the event LANIER fails to purchase the Minimum Purchase quantity
         from VENDOR set for any specific model of MACHINES in any region of the
         TERRITORY in any year as set forth in Appendix D and no mutually
         acceptable remedy and conclusion are reached in good faith discussions,
         then in such event, VENDOR shall have the right, at its option, either
         to eliminate such specific model of MACHINES in such region of the
         TERRITORY from Appendix A or to eliminate such specific model of
         MACHINES in all regions of the TERRITORY from Appendix A upon four (4)
         months prior written notice from VENDOR.


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ARTICLE 7. ORDER PROCEDURES

1.       LANIER shall issue to VENDOR, by the fifth (5th) business day of every
         month (except for January, April, July, and October, for which the
         seventh (7th) business day shall be applicable in the case of issuing
         an order to RC , or by the third (3rd) business day of every month in
         the case of issuing an order to RE, or by the first (1st) business day
         of every month in the case of issuing an order to RA, a firm order for
         the PRODUCTS (excluding Spare Parts defined is Article 12) to be
         manufactured during the following second (2nd) month and forecast for
         the PRODUCTS (excluding Spare Parts defined in Article 12) to be
         manufactured during the following third (3rd) month respectively.

2.       Upon receipt of each firm order and forecast, VENDOR shall send written
         acknowledgement of such order to LANIER by the twenty-fifth (25th)
         calendar day of the same month. A firm order so acknowledged shall be
         final and binding upon the parties hereto.

         [Example]         On or before the 5th (1st or 3rd) business day of
                           May, LANIER shall place a firm purchase order for the
                           PRODUCTS (excluding Spare Parts defined is Article
                           12) to be manufactured during the month of July, with
                           the forecasts for August.

3.       The forecasts far the production in the following third (3rd) month may
         fluctuate in terms of quantity within the range of plus or minus
         twenty-five percent (25%) with respect to each item of the PRODUCTS
         (excluding Spare Parts defined is Article 12), when such forecasts are
         converted to firm orders.

4.       The firm purchase orders and forecasts set forth in paragraph 1 above
         shall be issued as shown below for respective regions of the TERRITORY.


          ---------------------------------------------------
                 Region                    From --> to
          ---------------------   ---------------------------
          North & Latin America   LATER Worldwide    -->   RC
          ---------------------------------------------------
             Western Europe       LANIER Europe AG   -->   RE
          ---------------------------------------------------
                Australia         LANIER Australia   -->   RA
          ---------------------------------------------------

5.       Any terms or conditions printed on the face or the reveres side of
         LANIER's purchase order and/or VENDOR's acknowledge form shall not be
         part of this Agreement even in the event such purchase order sheet or
         VENDOR's acknowledgement form is signed and returned by VENDOR to
         LANIER or


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         LANIER to VENDOR.

6.       PRODUCTS (excluding Spare Farts defined in Article 12) purchased by
         LANIER's subsidiaries and affiliates within the TERRITORY which are
         disclosed to and accepted by VENDOR will be deemed to be LANIER's
         purchases for purposes of meeting LANIER's Purchase Quantity
         obligations specified in Appendix D, attached hereto and made an
         integral part hereof.

ARTICLE 8. INSPECTION AND ACCEPTANCE

1.       LANIER shall have the right to conduct an inspection of the PRODUCTS in
         VENDOR's factory in accordance with the inspection standards and
         procedures, and acceptance level table for model by model which are
         separately agreed upon by both parties. The inspection before delivery
         will be carried out by LANIER's personnel during a designated
         inspection period. LANIER shall promptly notify VENDOR in writing, of
         the result of inspection judgement (acceptance or rejection).

2.       If any PRODUCTS are rejected by LANIER due to inspection and notice of
         such fact is sent to VENDOR, then the procedure mentioned below shall
         follow:

         VENDOR may either:

         (1)   Repair the rejected PRODUCTS at its expense in its discretion; or

         (2)   Replace the, rejected PRODUCTS with acceptable PRODUCTS.

3.       In the event that VENDOR is not able to repair the rejected PRODUCTS in
         VENDOR's factory for any reasons and in the event that LANIER and
         VENDOR agree, VENDOR will request LANIER to repair the rejected
         PRODUCTS at the destination. VENDOR shall furnish to LANIER repair or
         replacement parts necessary for the repair of the rejected PRODUCTS to
         be performed by LANIER. VENDOR will pay a reasonable labor coats
         associated with such repairs.

4.       In the event that LANIER fails or refuses to perform any inspection of
         certain PRODUCTS as set forth in this Article 8, then each PRODUCTS
         shall be deemed accepted without qualification.


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ARTICLE 9. PTT APPROVALS

1.       RICOH, on behalf of LANIER, will obtain the initial PTT approval as
         needed in each country where VENDOR markets its RICOH branded products.

2.       All costs in obtaining such initial PTT approval for RICOH branded
         products in each country where LANIER markets products shall be borne
         by RICOH.

         In addition to the initial PTT approval, with, respect, to the
         countries where additional PTT approval is required for LANIER branded
         products, all additional costs for obtaining such additional PTT
         approval shall be borne by LANIER.

3.       With respect to the countries where in addition to the initial PTT
         approval, LANIER must independently apply for PTT approval for LANIER
         branded products, all additional costs for obtaining such independent
         PTT approval shall be borne by LANIER.

ARTICLE 10.  MACHINE MODIFICATIONS, FUTURE MACHINES AND MACHINE DISCONTINUATION

1.       If either party requests of the other a change of the specifications or
         standards or special specifications for the MACHINES and accessories,
         such matters shall be determined upon mutual discussions of the
         parties. If any such change or special specifications requested by
         LANIER, result, in the judgement of VENDOR, in an increase in the cost
         of MACHINES and accessories or in the length of time required for the
         manufacture or shipment to LANIER, then the cost increase for such
         MACHINES and accessories shall be charged to LANIER and an extension of
         the time of shipment shall be allowed without incurring any liability
         on the part of VENDOR.

2.       In the event that VENDOR determines, in its sole discretion, to
         manufacture, market, or distribute the successors of the MACHINES and
         accessories, VENDOR may, at its option, offer such successor equipment
         to LANIER as additions to the MACHINES and accessories under this
         Agreement, and if VENDOR offers, the parties shall in good faith enter
         into negotiations to determine the purchase price for such equipment
         and the Minimum Purchase Quantity necessary or appropriate in light of
         such addition to the MACHINES and accessories.

3        VENDOR shall be entitled to discontinue any model of the MACHINES and
         accessories at any time provided that VENDOR shall provide LANIER with
         at least six (6) months advance notice, is writing of the
         discontinuation of such


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<PAGE>

         MACHINE or MACHINES and accessory or accessories.

         (1)   Such discontinuation notice shall request that LANIER places its
               final production order not later than sixty (60) days after the
               date of the discontinuation notice.

         (2)   If LANIER fails or refuses to place a final production order
               within the time allotted in Article 10-3-(1), then, in such event
               VENDOR shall be entitled to discontinue such MACHINE and
               accessory immediately after the end of such sixty (60) day,
               period.

4.       In the event that LANIER has placed no order for any model of the
         MACHINES and accessories for six (6) consecutive months, VENDOR shall
         provide LANIER with a notice in writing of the discontinuation of such
         MACHINE or MACHINES and accessory or accessories.

         (1)   Such discontinuation notice shall request that LANIER places its
               final production order not later than sixty (60) days after the
               date of the discontinuation notice.

         (2)   If LANIER fails or refuses to place a final production order
               within the time allotted in Article 10-4-(1), then, is such event
               VENDOR shall be entitled to discontinue such MACHINE and
               accessory immediately after the end of such sixty (60) day
               period.

ARTICLE 11. WARRANTY

1.       VENDOR Warrants that the MACHINES manufactured by VENDOR or its
         manufacturing affiliates and delivered to LANIER shall be free from any
         defects in material and workmanship under conditions which are
         described in specifications for the MACHINE set forth its Appendix B
         hereto;

         (a)   for a period of twelve (12) months from the VENDOR's shipping
               date, or

         (b)   for a period of nine (9) months from the installation date, or

         (c)   for a certain number of copies separately specified in Appendix
               E, whichever comes first.

2.       VENDOR warrants that the spare parts, consumable parts and
         subassemblies manufactured by or for VENDOR and delivered to LANIER
         shall be free from


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<PAGE>

         any defects in material and workmanship under conditions which are
         described in specifications for the MACHINE set forth in Appendix B
         hereto for a period of six (6) months from VENDOR's shipping date, or
         for a certain number of copies specified in Appendix E for consumable
         parts, whichever comes first.

3.       VENDOR warrants that OPC supplied by VENDOR shall be free from any
         defects in material and workmanship for a period of twelve (12) months
         from the VENDOR's shipping date, or for a separately defined number of
         copies as defined is Appendix E hereto, whichever first occurs. This
         warranty shall not apply to OPC that has been stored or transported
         after receipt by LANIER under conditions which are inconsistent with
         the specifications.

4.       VENDOR warrants that the toner supplied by VENDOR shall be free from
         any defects in material and workmanship for a period of twelve (12)
         months from the VENDOR'S shipping date. This warranty shall not apply
         to toner that has been stored or transported after receipt by LANIER
         under conditions which are inconsistent with the specifications.

5.       The sole obligation of VENDOR for the warranties of any kind or nature
         shall be provided to LANIER by VENDOR in the form of a lump sum payment
         (the "Warranty Compensation") on or about the end of every calendar
         quarter by region of the TERRITORY. The Warranty Compensation for the
         model of the MACHINES and related accessories, and photocouductor(s)
         shall, be set forth in Appendix F. The Warranty Compensation shall be
         renegotiated, if one party so desires, but is any event, not more than
         once a year. The Warranty Compensation is designed, and the parties
         hereto understand and agree that it is designed, as the sole and
         exclusive method to compensate LANIER for its costs and materials
         reasonably expected to be used in LANIER's service activities during
         the applicable warranty periods. VENDOR'S sole obligation with regards
         to warranties of each and every kind or nature shall be fulfilled when
         the Warranty Compensation as set forth in Appendix F, is paid or
         credited to LANIER by VENDOR.


6.       VENDOR shall request. LANIER to have a technical meeting twice a year.
         The purpose of meeting is to know the information on MACHINES in the
         field; parts usage; symptoms; and customer call analysis is order for
         VENDOR to monitor operating performance of the MACHINES. LANIER shall
         install the MACHINES sold from its inventory using a first in first out
         basis.


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<PAGE>

7.       Compensation and any countermeasure application for catastrophic
         failures will be negotiated by both parties on a case-by-case basis.

8.       THE WARRANTY COMPENSATION DESCRIBED IN ARTICLE 11-5 ABOVE REPRESENTS
         (ONCE PAID OR CREDITED AS PROVIDED HEREIN) LANIER'S SOLE AND EXCLUSIVE
         REMEDY AS REGARDS ANY BREACH OF WARRANTY BY VENDOR AND VENDOR MAKES NO
         OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, ARISING OUT OF CUSTOM OR
         USAGE WITH RESPECT TO MERCHANT ABILITY, FITNESS FOR A PARTICULAR
         PURPOSE, CONDITION, QUALITY OR OTHERWISE.

9.       VENDOR SHALL NOT, IN ANY EVENT, BE LIABLE FOR ANY INCIDENTAL OR
         CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS OCCASIONED BY ANY BREACH OF
         WARRANTY OR EQUIPMENT DOWNTIME.

ARTICLE 12. SPARE PARTS AND CONSUMABLE SUPPLIES

1.       Spare Parts:

         (1)   Spare Parts shall mean all parts for the MACHINES and optional
               accessories described in the parts list with part numbers, which
               VENDOR provides LANIER separately from time to time.

         (2)   Order procedures and supply system for Spare Parts shall be
               discussed and agreed upon separately for each region of the
               TERRITORY.


         (3)   VENDOR shall supply LANIER, with Spare Parts for five (5) years
               after the date of last shipment of MACHINES to LANIER provided,
               however, that in case any sudden change in parts procurement
               circumstances have made it difficult for VENDOR to further supply
               any specific Spare Parts to LANIER, then the parties hereto shall
               discuss and determine the action to be taken with respect to such
               Spare Parts. At the end of the fifth (5th) year, VENDOR may enter
               into negotiation as to the supply of Spare Parts for the sixth
               (6th) and seventh (7th) years.

2.       Consumable Supplies:

         VENDOR shall supply LANIER with Consumable Supplies for five (5) years
         after the date of last shipment of MACHINES to LANIER provided,
         however, that in case any sudden change in supplies procurement
         circumstances have made it difficult for


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<PAGE>

         VENDOR to further supply any specific Consumable Supplies to LANIER,
         then the parties hereto shall discuss and determine the action to be
         taken with respect to such Consumable Supplies. At the end of the fifth
         (5th) year, VENDOR may enter into negotiation as to the supply of
         Consumable Supplies for the sixth (6th) and seventh (7th) years.

ARTICLE 13. TRADEMARKS

1.       The PRODUCTS shall, in accordance with instructions of LANIER, bear the
         trademark of LANIER. LANIER agrees that any disputes, claims, actions,
         suits or otherwise filed by any third party with respect to the said
         trademark or other trademarks directed by LANIER for use onto the
         PRODUCTS shall be settled at LANIER's sole responsibility and expense.

2.       LANIER shall indemnify, hold harmless and defend VENDOR and VENDOR'S
         subsidiaries and affiliates from and against any loss, damage, or
         otherwise (including reasonable attorney's fees and disbursements)
         which VENDOR may suffer in any dispute, claim, actions, suit, or
         otherwise described in this Article 13.

3.       Where it is required by any laws or regulations in any country of the
         TERRITORY to manifest the name of the manufacturers of the PRODUCTS,
         VENDOR may place the name or symbol of VENDOR or say contraction,
         abbreviation, or simulation thereof or other necessary marks onto the
         PRODUCTS in a manner approved by LANIER which approval shall not be
         unreasonably withheld. Nothing herein shall grant VENDOR any rights in
         and to the trademark, `LANIER'.


4.       Nothing contained herein shall grant LANIER and rights in and to the
         trademarks, trade dress or insignia of VENDOR and/or VENDOR's
         subsidiaries and affiliates.

ARTICLE 14. PATENTS

1.       For the purpose of this Article 14., "Claim" means any claim, whether
         before or outside of any Court, that the PRODUCTS purchased hereunder
         or the sale or normal use thereof constitute an infringement of any
         patents in the TERRITORY of a third party.

2.       In the event that a Claim is brought against LANIER or its vendees,
         LANIER shall give VENDOR prompt written notice of the Claim, and VENDOR
         shall defend or otherwise respond to, at its expense, the Claim in
         whatever, manner VENDOR shall decide is


                                       12
<PAGE>

         appropriate, and shall defend and indemnify LANIER in any proceeding on
         the Claim. LANIER shall give VENDOR complete and absolute authority to
         conduct and control the settlement, compromise or prosecution, through
         counsel of its own choosing, of the proceeding. In all cases LANIER
         shall render all such assistance as VENDOR may reasonably request for
         the purpose of defending, settling or compromising the Claim.

3.       In the event of such Claim, and whenever VENDOR deems it appropriate,
         VENDOR shall, at its own expense, either procure for LANIER and its
         vendees the right to continue using or selling the PRODUCTS or modify
         them so that they become noninfringing.

4.       VENDOR shall not be liable for the Claim if the Claim solely arises out
         of or results from (1) VENDOR'S compliance with or adoption of any
         specification, design, feature, mark or symbol, component parts or
         printed materials furnished by LANIER for incorporation or use into the
         PRODUCTS, or (2) any modification or reworking made by LANIER, or upon
         instruction of LANIER performed by VENDOR, to the PRODUCTS.

5.       VENDOR SHALL NOT, IN ANY EVENT, BE LIABLE FOR ANY INCIDENTAL OR
         CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS WHICH LANIER OR ITS VENDEES
         MAY SUSTAIN OR SUFFER, EVEN IF VENDOR IS NOTIFIED OF THE POSSIBILITY OF
         SUCH DAMAGES OR LOSS, DUE TO OR IN CONNECTION WITH ANY CLAIM.

ARTICLE 15. DURATION OF THE AGREEMENT

1.       This Agreement shall be deemed to come into force on the 1st day of
         July, 1999 and unless earlier terminated in accordance with the
         provisions of this Agreement shall continue in force and effect until
         and including the 30th day of June, 2002. The parties may extend this
         Agreement if they agree to do so at least 6 months prior to the
         expiration thereof.

2.       Provisions of Article 11, 12, 13, 14, 17, 23, 24, 25, 26-6 shall
         survive the expiration or termination of this Agreement.

ARTICLE 16. TERMINATION OF THE AGREEMENT

1.       In the event of happening of any of the following events to either
         party, the other party may forthwith terminate, wholly or partly, this
         Agreement,


                                       13
<PAGE>

         any outstanding purchase orders and/or any other contract concluded
         under or in connection with this Agreement by sending a written notice
         to the first party.

         (1)   If either party hereto continues in default of any obligation
               imposed on it herein and/or therein for more than two (2) months
               one (1) month in the event of any payment default after written
               notice has been dispatched by registered or certified airmail by
               the other party requesting that the party in default remedy such
               default;

         (2)   If either party hereto is subjected to compulsory execution,
               public auction, coercive collection for its arrearage of taxes or
               public imposts, or suspension of business by public authorities,
               or appointment of any receiver or trustee of itself or any
               substantial portion of its property, or if an application or
               petition is submitted for bankruptcy, corporate arrangement, or
               commencement of corporate reorganization under statutes for the
               relief of debtors, or if either party hereto files a voluntarily
               application or petition for bankruptcy, corporate arrangement or
               commencement of corporate reorganization or composition under
               statutes for the relief of debtors; or if either party hereto
               adopts a resolution for discontinuance of its principal business
               or transfers to another company all or an important part of its
               assets or business or for a substantial decrease of its capital
               or for dissolution; or either party makes a general assignment
               for the benefit of creditors; or if either party hereto admits in
               writing its inability to pay debts as they become due; or if
               either party is declared in default of any material contract
               between it and the other hereto.

2.       In the event of termination of this Agreement for any reason
         whatsoever:

         (1)   VENDOR may, at its sole discretion, cancel any valid, accepted
               purchase order of the PRODUCTS which have been unshipped at the
               date of such termination. If any purchase order is cancelled for
               any reason whatsoever, VENDOR may sell any PRODUCTS which it is
               holding and which bear the LANIER brand name in any reasonable
               commercial manner anywhere VENDOR so chooses by first removing,
               at LANIER's cost and expense, any LANIER signs, marks, and/or
               labels from the PRODUCTS, and

         (2)   Each party hereto shall promptly return to the other any
               materials of


                                       14
<PAGE>

         property in its possession or custody supplied by and belonging to the
         other party in connection with this Agreement.

3.       Except as otherwise clearly provided herein, any termination of this
         Agreement shall be without prejudice to any right which shall have
         accrued to either party hereunder prior to such termination.

ARTICLE 17. DISCLOSURE OF INFORMATION

1.       All information, suggestions, or ideas transmitted by either party to
         the other party in connection with this Agreement or the performance
         hereunder and which are designated in writing by the transmitting party
         as "SECRET" or "CONFIDENTIAL" shall be treated as secret or
         confidential by the receiving party and shall not be divulged or
         disclosed to any third party. It is specifically agreed that any
         technical know-how and marketing information (such as price and other
         sales conditions of either party to this Agreement) shall be hereby
         regarded as secret and confidential without making such designation.

2.       Prior written approval of press releases and any other publicity in
         reference to this Agreement shall be obtained by the releasing party
         from the other party.

3.       LANIER and VENDOR shall also exert best efforts to ensure that, their
         subsidiaries and purchasers for resale of office equipment do not
         utilize the similarity of the PRODUCTS to the other products or models
         of their office equipment in advertisements, representation, or methods
         of sale.

ARTICLE 18. ASSIGNMENT

Neither party shall assign, transfer, or otherwise dispose of this Agreement in
whole or in part or of any right or obligation hereunder to any third party
without the prior written consent of the other party.

ARTICLE 19. NOTICES

1.       Except as otherwise provided herein all notices to be given or made
         under this Agreement shall be in writing and be deemed duly gives when
         personally delivered or sent by


                                       15
<PAGE>

         registered or certified air mail, postage prepaid, with information
         copy by facsimile transmission, and, addressed to the principal office
         of the parties as indicated hereinabove or to such other address as
         either party may hereafter furnish to the other party in writing.

2.       Notices in writing personally delivered are deemed to have been
         properly given when delivered to as officer of the party to whom such
         notice is addressed.

3.       Notices sent by mail shall be deemed given or made on the date of
         dispatch, provided that one party sending notices shall confirm with
         the other party its receipt of such notices.

ARTICLE 20. EXCEPTIONS

1.       Neither party (the "Affected Party") shall be liable to the other in
         any manner for failure or delay to fulfill all or part of this
         Agreement, directly or indirectly, owing to Act of God, governmental
         orders or restriction, war, threat of war, warlike conditions,
         hostilities, sanctions, mobilization, blockade, embargo, detention,
         revolution, riot, strike, lockout, accident, or any other events or
         causes beyond its reasonable control.

2.       In the event of any delay or failure due to the cause or causes given
         in the preceding paragraph 1, the affected party shall send, by cable
         or telex or otherwise, a written notice stating the reason therefor to
         the other party (the "Unaffected Party") as promptly as possible. The
         performance of the affected party shall be deemed suspended as long as,
         and to the extent that, any such cause(s) continues, but this Agreement
         and/or any purchase order(s) and/or other contract concluded under or
         in connection with this Agreement then executory shall not be regarded
         terminated, frustrated, or cancelled simply as a result of such delay
         or failure and the parties hereto shall continue once more with their
         performance when the cause or causes of such delay or failure have
         ceased or have been eliminated; provided, however, that if such delay
         or failure extends or is reasonably anticipated to extend for a period
         of more than three (3) months, the Unaffected Party may, without any
         liability on its part, terminate or cancel this Agreement and/or said
         purchase orders and/or any other contract concluded under or in
         connection with this Agreement by sending a written notice to the
         Affected Party.

3.       It is specifically understood and agreed that if LANIER cancels any
         purchase order pursuant to paragraph 2 above, VENDOR may sell the
         PRODUCTS elsewhere and in any manner by removing any LANIER signs,
         marks, and labels on the PRODUCTS destined for LANIER.


                                       16
<PAGE>

ARTICLE 21. NON-PROLIFERATION AGREEMENT

1.       VENDOR and LANIER acknowledge the importance of non-proliferation of
         massdestruction weapons such as nuclear, chemical, or biological
         weapons or missile technology, and hereby agree to observe any laws and
         ordinances concerning such nonproliferation in the country in which
         each party is located, relative to use, sale, transfer of the
         PRODUCTS/technical information which are to be supplied from VENDOR to
         LANIER hereunder (hereinafter called "PRODUCTS/TECHNICAL INFORMATION").

2.       LANIER shall not use or utilize the PRODUCTS/TECHNICAL INFORMATION for
         development, design, manufacture and/or use of nuclear weapons,
         chemical weapons, biological weapons or missile technology.

3.       (1)   Where it is possible that any PRODUCTS/TECHNICAL INFORMATION is
               to be used for development, design, manufacture and/or use of
               nuclear weapons, chemical weapons, biological weapons or missile
               technology, LANIER shall identify and confirm end users and end
               use of such PRODUCTS/TECHNICAL INFORMATION before selling,
               transferring or providing such PRODUCTS/TECHNICAL INFORMATION to
               them.

         (2)   If any PRODUCT/TECHNICAL INFORMATION are, or are likely to be
               used by a person or a company for development, design,
               manufacture and/or use of nuclear weapons, chemical weapons,
               biological weapons or missile technology, LANIER shall not sell,
               transfer, or furnish PRODUCTS/ TECHNICAL INFORMATION to such a
               person or a company.

4.       In case LANIER exports the PRODUCTS/TECHNICAL INFORMATION, it shall
         export strictly in accordance with the laws and ordinances of the
         exporting country.

ARTICLE 22. ENTIRE AGREEMENT

This Agreement and Appendices constitutes the entire and only agreement between
the parties hereto as to the subject matter hereof and supersedes all previous
understandings, commitments; and agreements whether oral or written relating to
the subject matter hereof,


                                       17
<PAGE>

and no modification, amendment, or supplement of this Agreement shall be binding
upon the parties hereto except by mutual express written consent of subsequent
date signed by an authorized representative or officer of each of the parties
hereto.

ARTICLE 23. ARBITRATION

All disputes and/or differences between VENDOR and LANIER arising out of or in
connection with this Agreement shall be settled amicably through negotiations.
In case such dispute or difference cannot be settled amicably, it shall be
referred to arbitration consisting of three (3) arbitrators. In the event VENDOR
demands arbitration, such arbitration shall be held in the State of Georgia,
United States of America, in accordance with the rules of the American
Arbitration Association. In the event LANIER demands arbitration, such
arbitration shall be held in Tokyo, Japan, in accordance with the rules of the
Japanese Commercial Arbitration Association. Any such arbitration shall be
conducted in the English Language.

The decision and award of the arbitration shall be final and binding upon the
parties hereto and may be entered in any Court having jurisdiction, The cost of
any arbitration shall be equally borne by the parties hereto.

ARTICLE 25. GOVERNING LAW

It is mutually agreed that, except as otherwise required by mandatory provisions
of applicable laws of the TERRITORY, the terms of this Agreement and the
performance hereunder shall in all respects be governed, construed, and
interpreted by and under the laws of the State of New York, U.S.A.

ARTICLE 25. PRODUCT LIABILITY

1.       VENDOR shall indemnify and hold harmless LANIER from any liability,
         loss, expense, damage or cost, which may arise or be asserted based
         upon death or injury or damage of any kind to any person or property
         claimed to have resulted from any actual or alleged defect in material
         or workmanship in any of the Products sold to LANIER; provided,
         however, that LANIER shall give VENDOR prompt notice of any such claim
         for liability, loss, expense, damage or cost, shall permit VENDOR to
         control the defense of any litigation relating thereto, and shall
         cooperate at LANIER's expense with VENDOR in the defense thereof, and
         provided further, however, that VENDOR shall not be obligated to
         indemnify LANIER for any special, incidental or consequential damages.


                                       18
<PAGE>

2.       No indemnity set forth in this paragraph shall apply if, at the time of
         the incident giving rise such liability, loss, expense, damage or cost,
         the Products involved was not being utilized for the purpose for which
         it was reasonably intended to be used, or such liability, loss,
         expense, damage or cost resulting from LANIER's negligence, abuse,
         improper instruction to users, or improper storage, warehousing,
         transport, maintenance, repair or installation.

ARTICLE 26. MISCELLANEOUS

1.       WAIVER: A waiver by a party hereto of any particular provision hereof
         shall not be deemed to constitute a waiver is the future of the same or
         any other provision of this Agreement.

2.       SEPARABILITY: The parties hereto agree that, in the event of one or
         more of the provisions hereof being subsequently declared invalid or
         unenforceable by Court or administrative decision, such invalidity or
         unenforceability of any of the provisions shall not in any way affect
         the validity or enforceability of any other provisions hereof except
         those other provisions which comprise as integral part of or are
         otherwise clearly inseparable from such invalidated or unenforceable
         provisions,

3.       APPLICABLE LANGUAGE: This Agreement has been executed by the parties
         hereto in the English language, and no translated version of this
         Agreement into any other language shall be controlling and binding upon
         any of the parties hereto.

4.       TITLES: The Article titles in this Agreement have been inserted for
         convenience only and shall in no way be used in the interpretation
         hereof.

5.       EXPENSES: Unless otherwise expressly agreed herein or otherwise in
         writing by the parties hereto, each party shall bear all expenses and
         disbursements incurred or made by itself or any other investment made
         by itself in connection with or in pursuant of this Agreement, and
         neither party shall be entitled to compensation from the other party
         for the said expenses, disbursements, or investment, whether on
         termination of this Agreement for any reason whatsoever or otherwise,
         unless otherwise expressly agreed upon in writing by the other party.


                                       19
<PAGE>

6.       GUARANTEE, OF LANIER'S SUBSIDIARY: LANIER hereby unconditionally
         guarantees to VENDOR the due and punctual performance by LANIER's
         subsidiary of all the terms and conditions of this Agreement to be
         performed by LANIER's subsidiary hereunder, and indemnifies and holds
         VENDOR harmless from and against any damages, costs, expenses, and
         other liabilities incurred by VENDOR by reason of failure of LANIER's
         subsidiary to fully perform and comply with the terms and conditions of
         this Agreement.

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be signed
by their respective representatives or officers duly authorized thereunto as of
the date first above written.

RICOH COMPANY LTD.                          LANIER WORLDWIDE, INC.

By:  /s/ Masami Takeiri                     By:  /s/ C. Lance Herrin
     -------------------------                   --------------------------

Name:  Masami Takeiri                       Name:  C. Lance Herrin
       -----------------------                     ------------------------

Title:  Managing Director                   Title:  Chief Operating Officer
        ----------------------                      -----------------------

Date:   8/31/99                             Date:   9/21/99
        ----------------------                      -----------------------


                                       20
<PAGE>

                                   APPENDIX A

                                   (MACHINES)

1.  FACSIMILE EQUIPMENT

         (1) Lanier FAX 7570

2.  DIGITAL MULTI FUNCTION PRODUCTS

         (1) Lanier 5020 MFD
         (2) Lanier 5025 MFD
         (3) Lanier 5235 MFD
         (4) Lanier 5245 MFD
         (5) Lanier 5255 MFD
         (6) Lanier 5265 MFD
         (7) Lanier 5218 MFD
         (8) Lanier 5222 MFD
         (9) Lanier 5227 MFD

3.  FULL COLOR COPIERS

         (1) Lanier 5706 DC
         (2) Lanier 5806 DC
         (3) Lanier 5710 DC


<PAGE>

                                   APPENDIX B
                              MAJOR SPECIFICATIONS
                         MODEL LANIER 5706/ 5806/ 5806E

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------------
Specification                    Model: Iris                 Model: Lilac AD               Model: Lilac ED
                                 Lanier 5706                   Lanier 5806                  Lanier 5806E
----------------------   ---------------------------   ---------------------------   ---------------------------
<S>                      <C>                           <C>                           <C>
Configuration            Desk Top                      Desk Top                      Desk Top
----------------------------------------------------------------------------------------------------------------
Process                  Dry Electrostatic             Dry Electrostatic             Dry Electrostatic
                         Transfer System               Transfer System               Transfer System
----------------------------------------------------------------------------------------------------------------
Resolution (Copy)        400dpi/ 8bit                  400dpi/ 8bit                  400dpi/ 8bit
----------------------------------------------------------------------------------------------------------------
Resolution (Print)       4,800x600dpi/ 8bit            4,800x600dpi/8bit             4,800x600dpi/ 8bit
                               With smoothing                With smoothing                With smoothing
----------------------------------------------------------------------------------------------------------------
Grey scale               256 gradations                256 gradations                256 gradations
----------------------------------------------------------------------------------------------------------------
Originals                Sheets/Books/Objects          Sheets/Books/Objects          Sheets/Books/Objects
----------------------------------------------------------------------------------------------------------------
Original Size            Max.A3(11"x17")               Max.A3(11"x17")               Max.A3(11"x17")
----------------------------------------------------------------------------------------------------------------
Copy Paper Size

Paper Tray               Max.A3                        Max.A3                        Max.A3
                         Min A5 (lengthwise)           Min.A5 (lengthwise)           Min.A5 (lengthwise)
Bypass Tray              Max.12"x18"(305x457+0)        Max.12"x18"(305x457+0)        Max12"x18"(305x457+0)
                         Min.A6  (100 _ 140+0)         Min.A6  (100_140+0)           Min.A6  (100_140+0)
                                        (lengthwise)                  (lengthwise)                  (lengthwise)
----------------------------------------------------------------------------------------------------------------
Paper Latitude           52-160g/+u(17-42lb)           52-160g/+u(14-42lb)           52-160g/+u(17-42lb)
----------------------------------------------------------------------------------------------------------------
Copy speed (IC)                     21cpm                         28cpm                         28cpm
           (FC)                      6cpm                          6cpm                          6cmp
----------------------------------------------------------------------------------------------------------------
1st copy speed (BW)                8 sec.                        8 sec.                        8 sec.
               (FC)               22.4 sec.                     22.4 sec.                     22.4 sec.
----------------------------------------------------------------------------------------------------------------
Warm Up Time                  Less than 7 min.              Less than 7 min.              Less than 7 min.
----------------------------------------------------------------------------------------------------------------
Paper supply (std.)              500+50shts                      50shts                        50shts
             (max)                2,050shts                     1,550shts                    1,550,shts
----------------------------------------------------------------------------------------------------------------
Magnifications                     7R5E+2                        7R5E+2                        7R5E+2
----------------------------------------------------------------------------------------------------------------
Zoom                               25-400%                       25-400%                       25-400%
----------------------------------------------------------------------------------------------------------------
Power source                    120V/60Hz(US)                 120V/60Hz(US)                 120V/60Hz(US)
                            220-240V/50-60Hz(EU)          220-240V/50-60Hz(EU)          220-240V/50-60Hz(EU)
----------------------------------------------------------------------------------------------------------------
Dimensions                     620x680x602 mm                620x757x602 mm                620x757x602 mm
----------------------------------------------------------------------------------------------------------------
Weight                         Less than 105kg               Less than 108kg               Less than 108kg
----------------------------------------------------------------------------------------------------------------
</TABLE>


<PAGE>

                                   APPENDIX B
                              MAJOR SPECIFICATIONS
                            MODEL: LANIER 5710/5710E

<TABLE>
<CAPTION>
---------------------------------------------------------------------------
Specification            Model: Cattleya AD           Model: Cattleya ED
                             Lanier 5710                 Lanier 5710E
-------------------   ------------------------   --------------------------

<S>                   <C>                        <C>
Configuration         Console                    Console
---------------------------------------------------------------------------
Process               Dry Elecrostatic           Dry Elecrostatic
                      Transfer System            Transfer System

---------------------------------------------------------------------------
Resolution (Copy)     600dpi/ 8bit               600dpi/ 8bit
---------------------------------------------------------------------------
Resolution (Print)    4,800x600dpi/ 8bit         4,800x600dpi/ 8bit
                             With smoothing                 With smoothing
---------------------------------------------------------------------------
Grey scale            256 gradations             256 gradations
---------------------------------------------------------------------------
Originals             Sheets/Books/Objects       Sheets/Books/Objects
---------------------------------------------------------------------------
Original Size         Max.A3(11"x"17)            Max.A3(11"x"17)
---------------------------------------------------------------------------
Copy Paper Size

Paper Tray            Max.A3                     Max.A3
                      Min.A5   (lengthwise)      Min.A5  (lengthwise)
Bypass Tray           Max.13"x19" (330x483+0)     Max.13"x19" (330x483+0)
                      Min.A6 (100-140+0)         Min.A6 (100-140+0)
                               (lengthwise)                   (lengthwise)
---------------------------------------------------------------------------
Paper Latitude        64-256g/+u (17-67lb.)      64-256g/+u(17-67lb.)
---------------------------------------------------------------------------
Copy speed (1C)                   40cpm                        40cpm
           (FC)                   10cpm                        10cpm
---------------------------------------------------------------------------
1st copy speed (BW)              8 sec.                        8 sec
               (FC)             16.5 sec.                    16.5 sec.
---------------------------------------------------------------------------
Warm Up Time               Less than 8.5 min.           Less than 8.5 min.
---------------------------------------------------------------------------
Paper Supply (std.)             1,550shts                    1,550shts
             (max)              3,050shts                    3,050shts
---------------------------------------------------------------------------
Magnifications                  7R+5E+2U                     7R+5E+2U
---------------------------------------------------------------------------
Zoom                             25-400%                      25-400%
---------------------------------------------------------------------------
Power source                  120V/60Hz(US)                120V/60Hz(US)
                          220-240V/50-60Hz(EU)         220-240V/50-60Hz(EU)
---------------------------------------------------------------------------
Dimensions                   730x770x980 mm               730x770x980 mm
---------------------------------------------------------------------------
Weight                       Less than 240kg              Less than 240kg
---------------------------------------------------------------------------
</TABLE>


<PAGE>

                                   APPENDIX B
                              MAJOR SPECIFICATIONS
                               MODEL: LANIER 5218

<TABLE>
<CAPTION>
--------------------------------------------------------------------------------------------------
Specifications                 Model: Lanier 5218
----------------------------   -------------------------------------------------------------------
<S>                            <C>
1. Copier function
--------------------------------------------------------------------------------------------------
Multicopy speed                18 cpm

--------------------------------------------------------------------------------------------------
Resolution                     600 x 600 dpi
--------------------------------------------------------------------------------------------------
Gray scale                     Scanning: 256 level Marking: Binary
--------------------------------------------------------------------------------------------------
First Copy Speed               Less than 6.5 sec.
--------------------------------------------------------------------------------------------------
Paper sizes                    Max. 11" x 17" or A3
--------------------------------------------------------------------------------------------------
Paper input capacity           250sheets x 1tray.  100sheets bypass tray
--------------------------------------------------------------------------------------------------
Duplex                         No
--------------------------------------------------------------------------------------------------
Options
--------------------------------------------------------------------------------------------------
     ADF                       DF68: 50sheets, 15cpm
--------------------------------------------------------------------------------------------------
     Paper bank                PS400:  500 x 1tray, PS410: 500 x 2tray
--------------------------------------------------------------------------------------------------
     1 Bin Tray                PT180
--------------------------------------------------------------------------------------------------
2. Printer function (option)
--------------------------------------------------------------------------------------------------
a) Main controller board
--------------------------------------------------------------------------------------------------
Continuous print speed         18pm
--------------------------------------------------------------------------------------------------
Resolution                     600dpi
Printer language               PCL6 (PCL 5e+ PCL XL), PCL5e
--------------------------------------------------------------------------------------------------
Interface                      Parallel IEEE1284/ECP
--------------------------------------------------------------------------------------------------
Memory                         RAM: 16MB (Upgradable to Max 80MB)
Fonts                          1 true type fonts, 46 intellifonts
--------------------------------------------------------------------------------------------------
b) PostScript Kit
--------------------------------------------------------------------------------------------------
Printer language               Adobe PostScript level 3
--------------------------------------------------------------------------------------------------
Fonts                          136 Postscript fonts
--------------------------------------------------------------------------------------------------
c) NIC Ethernet
--------------------------------------------------------------------------------------------------
Topology                       100 base TX/10-Base T
--------------------------------------------------------------------------------------------------
Protocol                       TCP/IP, IPX/SPX, Apple Talk, NetBEUI
--------------------------------------------------------------------------------------------------
d) Printer HDD
Capacity                       1.6 GB
--------------------------------------------------------------------------------------------------
3  Fax function (option)
--------------------------------------------------------------------------------------------------
    Compatibility              ITU-T(CCITT) G3, G4 (Option)
--------------------------------------------------------------------------------------------------
    Resolution                 8x3.85/7.7 200x100/200dpi(std.) option: 8/16x 15.4 l/mm. 400x400dpi
--------------------------------------------------------------------------------------------------
    Compression Method         MH, MR, MMR, JBIG (option)
--------------------------------------------------------------------------------------------------
    SAF memory                 2MB (op: total 32 MB-28MB for SAF, 4MB for page memory)
--------------------------------------------------------------------------------------------------
    Page memory                4MB
--------------------------------------------------------------------------------------------------
    memory Backup              1 hour
--------------------------------------------------------------------------------------------------
    Quick Dial                 32 numbers
--------------------------------------------------------------------------------------------------
    Speed Dial                 100 numbers (up to 1000 numbers option)
--------------------------------------------------------------------------------------------------
</TABLE>


<PAGE>

                                   APPENDIX C
                          (Currency Rick Sharing Rule)

Ricoh and Lacier mutually agree the following rule to share the risk of currency
exchange rate's fluctuation.

[For North and Latin America Region]

1.       FOB prices are not fluctuated, but fixed for 6 months EXCEPT in the
         unusual case as explained in Clause 7.

2.       FOB Prices Periodical Review Months:   FOB prices shall be reviewed and
                                                decided every 6 months in
                                                (1) January and (2) July

3.       When Ricoh offers a new model to Lanier, FOB prices shall be derided
         according to then effective Center Rate (the latest Center Rate) during
         the 6 months period.

4.       New Center Rate (= New Actual Exchange Rate):

         (1)   Oct 16th-Jan 15th    AVE JP Y/US$ TTB Rate by Bank of
                                    Tokyo-Mitsubishi in Japan.

         (2)   Apr 16th-July 15th   AVE JP Y/US$ TTB Rate by Bank of
                                    Tokyo-Mitsubishi in Japan.

         These New Rates shall be effective an the 1st day of the following
         month until the end of the next review month unless the rate is changed
         during the period due to the unusual case described is Clause 7.

5.       FOB Prices Adjustment Formula for the next 6 Months:

         New FOB = Currently Effective FOB x
                   [1 + ((Current Center Rate - New Center Rate) / 2)
                        ---------------------------------------------
                                     Current Center Rate]
                                              |
                                              |
                                              +--> FOB Adjustment Ratio


<PAGE>

6.       Applicable Timing of New FOB:

         Such adjusted new FOB shall be effective from FEB & AUG Monthly
         Purchase Order by Lanier respectively, and it shall be effective until
         the next regular review month.

--------------------------------------------------------------------------------
        Review                            Applicable Term
        month
--------------------------------------------------------------------------------
         JAN            From APR production to be firmed (from forecasted) on
                        FEB 5th till SEP production to be firmed (from
                        forecasted) on JUL 7th
--------------------------------------------------------------------------------
         JUL            From OCT production to be firmed (from forecasted) on
                        AUG 5th till MAR production to be firmed (from
                        forecasted) on Jan 7th
--------------------------------------------------------------------------------

7.       Adjustment in Unusual Case:

         (1)   If actual average rate from 16th day of any month to the 15th day
               of the following month during the 6 months period is upped or
               downed by 10% or more than Current Center Rate (A), the actual
               average rate of the month shall be considered as New Center Rate
               (B).

               In other words, FOB shall be decided according to the same
               adjustment formula at that time, even if it is not in a regular
               review month.

         (2)   Such new FOB adjusted as unusual case shall not be fluctuated but
               effective from the next month's Monthly Purchase Order until the
               end of the next regular review month (JAN or JUL), New Center
               Rate (B) is this case shall be also effective until JAN or JUL.

         (3)   But if actual average rate from 16th day of any month to the 15th
               day of the following month during the same 6 months period is
               fluctuated again 10% or more than (B), New Center Rate (B) is
               changed again, and FOB is changed again accordingly. Such 2nd
               changed FOB and Latest (newest) Center Rate (C) shall be
               effective until the end of the next regular review month.

         (4)   Latest (newest) Center Rate (C) shall be used in the next regular
               review month to calculate the new FOB for the following 6 months
               period.


<PAGE>

(Example)

REGULAR REVIEW MONTH       JUL/99


TERM                 AUG/99-JAN/00 (= OCT/99 production - MAR/00 production)


FOB JAPAN                  $ 10,000


CURRENT CENTER RATE        $1 = Yen 100(A)


IF AVE RATE BETWEEN AUG 16 - SEP 15     $ 1 = Yen 112 (B)
*CLAUSE 7-(1) UNUSUAL CASE              1 + [(100 - 112) / 2] / 100 = 0.94


NEW FOB               $10,000 x 0.94 = $9,400
*CLAUSE 7-1(1)&(2)    (effective from DEC/99 production until MAR/00 production)


IF AVE RATE IN BETWEEN     $1 = Yen 115 (not unusual case v.s. Yen 112(B))
  SEP 16-OCT 15TH          No pricing change   $9,400


IF AVE RATE IN OCT 16-JAN 15        $1 = Yen 108
(= REGULAR REVIEW MONTH)            1 + [(112-108) / 2] / 112 = 1.0178571
*CLAUSE 7-(4)                       $9,400 x 1.0178571 = $9,568
                      (effective from APR/00 production until SEP/00 production)


<PAGE>

                                   APPENDIX C
                          (Currency Risk Sharing Rule)

[For Western Europe Region]

1.       FOB prices are not fluctuated, but fixed for 6 months EXCEPT in the
         unusual case as explained in Clause 7.


2.       FOB Prices Periodical Review Months:   FOB prices shall be reviewed and
                                                decided every 6 months in
                                                (1) January and (2) July


3.       When Ricoh offers a new model to Lanier, FOB prices shall be decided
         according to then effective Center Rate (the latest Center Rate) during
         the 6 months period.


4.       New Center Rate (= New Actual Exchange Rate):

         (1)   Oct 16th-Jan 15th AVE JP Yen/DFL TTB Rate by Bank of
               Tokyo-Mitsubishi in Japan. (DFL shall be used to calculate the
               Center Rate for the entire Western Europe)

         (2)   Apr 16th-Jul 15th AVE JP Yen/US$ TTB Rate by Beak of
               Tokyo-Mitsubishi in Japan, (DFL shall be used to calculate the
               Center Rate for the entire Western Europe)

               These New Rates shall be effective on the 1st day of the
               following month until the end of the next review month unless the
               rate is changed during the period due to the unusual case
               described in Clause 7.


5.       FOB Prices Adjustment Formula for the next 6 Months:


         New FOB = Currently Effective FOB x
                   [1 + ((Current Center Rate - New Center Rate) / 2)
                        ---------------------------------------------
                                     Current Center Rate]
                                              |
                                              |
                                              +--> FOB Adjustment Ratio


<PAGE>

6.       Applicable Timing of New FOB:


         Such adjusted new FOB shall be effective from JUN & DEC Monthly
         Purchase Order by Lanier respectively, and it shall be effective until
         the next regular review month.

--------------------------------------------------------------------------------
       Review                                Applicable Term
        month
--------------------------------------------------------------------------------
         JAN            From APR production to be firmed (from forecasted) on
                        FEB 3rd till SEP production to be firmed (from
                        forecasted) on JUL 3rd
--------------------------------------------------------------------------------
         JUL            From OCT production to be firmed (from forecasted) on
                        AUG 3rd till MAR production to be firmed (from
                        forecasted) on Jan 3rd
--------------------------------------------------------------------------------

7.       Adjustment in Unusual Case:

         (5)   If actual average rate from 16th day of any month to the 15th day
               of the following month during the 6 months period is upped or
               downed by 10% of more than Current Center Rate (A), the actual
               average rate of the month shall be considered as New Center Rate
               (B).
               In other words, FOB shall be derided according to the same
               adjustment formula at that time, even if it is not in a regular
               review month.

         (6)   Such new FOB adjusted as unusual case shall not be fluctuated but
               effective from the next month's Monthly Purchase Order until the
               end of the next regular review month (FEB or AUG). New Center
               Rate (B) in this case shall be also effective until JAN or JULY.

         (7)   But if actual average rate from 16th day of any month to the 15th
               day of the following month during the same 6 month period is
               fluctuated again 10% or more than (B), Near Center Rate (B) is
               changed again, and FOB is changed again accordingly. Such 2nd
               changed FOB and Latest (newest) Center Rate (C) shall be
               effective until the end of the next regular review month.

         (8)   Latest (newest) Center Rate (C) shall be used in the next regular
               review month to calculate the new FOB for the following 6 months
               period.


<PAGE>

(Example)


REGULAR REVIEW MONTH       Jul/99


TERM           Aug/99-Jan/00 (= Oct/99 production - Mar/00 production)


FOB JAPAN                  DFL 10,000


CURRENT CENTER RATE            DFL1=Yen 65 (A)


IF AVE RATE BETWEEN AUG 15 AND SEP 15           DFL1 = Yen 73 (B)
*CLAUSE 7-(1) UNUSUAL CASE               1+[(65-73) / 2] / 65= 0.9384615

NEW FOB                                  DFL10,000 x 0.9384615 = DFL9,385
*CLAUSE 7-(1)&(2)     (effective from DEC/99 production until APR/00 production)

IF AVE RATE BETWEEN SEP16      DFL1 = Yen 76 (not unusual case v.s. Yen 73 (B))
   AND OCT15                   No pricing change DFL9,385


IF AVE RATE BETWEEN OCT16 AND JAN15      DFL1 = Yen 69
(= REGULAR REVIEW MONTH)                 1+[(73-69) / 2] / 73 = 1.0273973
*CLAUSE 7-(4)                            DFL9,385 x 1.0273973 = DFL9,642
                                         (effective from APR/00 production
                                            until SEP/00 production)


<PAGE>

              "Appendix D--Annual Minimum Purchase Quantity"

<TABLE>
<CAPTION>
--------------------------------------------------------------------------
                                               1999
                          ------------------------------------------------
    Model       Region      Minimum Units              Period
------------   --------   -----------------   ----------------------------
<S>            <C>         <C>                <C>
Fax  7570      USA         2,400              99/1 - 99/12
--------------------------------------------------------------------------
               America     1,500    (1,200)   99/1 - 99/6  (99/7 - 99/12)

Lanier 5020    Europe      2,400    (1,900)   99/1 - 99/6  (99/7 - 99/12)
  (Adam)
               Australia      140     (100)   99/1 - 99/6  (99/7 - 99/12)
--------------------------------------------------------------------------
               America     2,400              99/1 - 99/12

Lanier 5025    Europe      2,400              99/1 - 99/12
  (Adam-E)
               Australia      200             99/1 - 99/12
--------------------------------------------------------------------------
               America        600             99/1 - 99/12

Lanier 5265    Europe         540             99/1 - 99/12
  (SP 5)

               Australia       60             99/1 - 99/12
--------------------------------------------------------------------------
               America      1,440             99/1 - 99/12

Lanier 5235    Europe       1,260             99/1 - 99/12
  (NAD30)

               Australia      180             99/1 - 99/12
--------------------------------------------------------------------------
               America        980             99/1 - 99/12

Lanier 5246    Europe         840             99/1 - 99/12
  (NAD40)

               Australia      120             99/1 - 99/12
--------------------------------------------------------------------------
               America        900             99/1 - 99/12

Lanier 5255    Europe         810             99/1 - 99/12
  (SP5L)

               Australia       90             99/1 - 99/12
--------------------------------------------------------------------------
               America      1,200             99/7 - 99/12

Lanier 5218    Europe       1,800             99/7 - 99/12
  (Stinger)
               Australia      150             99/7 - 99/12
--------------------------------------------------------------------------
               America        200             99/11 - 99/12

Lanier 5222    Europe         320             99/11 - 99/12
  (Russian)
               Australia       20             99/11 - 99/12
--------------------------------------------------------------------------
               America        200             99/11 - 99/12

Lanier 5227    Europe         320             99/11 - 99/12
  (Russian)
               Australia       20             99/11 - 99/12
--------------------------------------------------------------------------
               America        750             99/4 - 99/12

Lanier 5706    Europe         540             99/4 - 99/12
  (Iris)
               Australia                      99/4 - 99/12
--------------------------------------------------------------------------
               America        300             99/6 - 99/12

Lanier 5806    Europe         280             99/6 - 99/12
  (Lilac)
               Australia                      99/6 - 99/12
--------------------------------------------------------------------------
               America        180             99/7 - 99/12

Lanier 5710    Europe                         99/7 - 99/12
  (Cattleya)
               Australia                      99/7 - 99/12
--------------------------------------------------------------------------
               America     11,880             99/1 - 99/12

Copier         Europe      13,410             99/1 - 99/12
Total
               Australia    1,080             99/1 - 99/12
               -----------------------------------------------------------
               G. total    28,320             99/1 - 99/12
--------------------------------------------------------------------------
</TABLE>


<PAGE>

APPENDIX FOR LANIER 5218                                           JULY 16, 1999

                                   APPENDIX E

                            CONSUMABLE PARTS WARRANTY

Vendor warrants that, except for the parts listed below, all parts originally
incorporated in or attached to the Lanier 5218 will be free from defects in
material and workmanship for 36,000 outputs.

There are no consumable parts covered by the warranty on the Lanier 5218 model.


<PAGE>

APPENDIX FOR LANIER 5218                                           JULY 16, 1999

                                   APPENDIX F

                            WARRANTY COMPENSATION FEE

1.    The cost of warranty for the parts originally incorporated in or attached
      to the machine, except for the Toner / Photo-conductor Cartridge, is as
      follows:

<TABLE>
<CAPTION>
------------------------------------------------------------------------
               Model                            Warranty Fee
------------------------------------------------------------------------
<S>                                              <C>
            Lanier 5218                           US $ 2.70
------------------------------------------------------------------------
                                                  Euro 2.40
------------------------------------------------------------------------
                                                 JPN Yen 290
------------------------------------------------------------------------
</TABLE>

Note:    The cost mentioned above includes the cost for warranty for all
         accessories listed below.

o        DF68

o        PS400

o        PS410

o        PT180

o        Printer Controller T-185

o        PS3 Kit T-185

2.       The cost of warranty with respect to the TONER/PHOTO-CONDUCTOR
         CARTRIDGE (G755-55) sold separately by Vendor to Lanier for use in the
         above model is;

<TABLE>
<S>                  <C>
     US $            0.40
     --------------------
     Euro            0.30
     --------------------
     JPN Yen          50
</TABLE>


                                        1
<PAGE>

WARRANTY EXHIBIT FOR IRIS/LILAC                                     JULY 6, 1999

                                   APPENDIX E

                            CONSUMABLE PARTS WARRANTY

Vendor warrants that, except for the parts listed below, all parts originally
incorporated in or attached to the LANIER 5706/5806 will be free from any
defects in material and workmanship for 68,000 developments (5706), 113,000
DEVELOPMENTS (5806/5806E) with respect to parts NOT listed below.

For Lanier 5706/5806/5806E

<TABLE>
<CAPTION>
-------------------------------------------------------------------------
Item   Part Number                Description                Developments
----   -----------   -------------------------------------   ------------
<S>      <C>         <C>                                        <C>
  1      A2591680    Filter: Scanner: 15N                       34,000
-------------------------------------------------------------------------
  2      A2593565    Lubricant Bar. Drum Cleaning               34,000
-------------------------------------------------------------------------
  3      AD041058    Drum Cleaning Brush                        34,000
-------------------------------------------------------------------------
  4      A2591082    Filter: Around The photoconductor          34,000
-------------------------------------------------------------------------
  5      A2596741    Belt Cleaning Blade                        34,000
-------------------------------------------------------------------------
  6      A2596050    Transfer Belt                              34,004
-------------------------------------------------------------------------
  7      AA012092    Dust Filter                                34,000
-------------------------------------------------------------------------
  8      A2594080    Oil Supply Pad                             34,000
-------------------------------------------------------------------------
  9      A2594144    Pressure Roller Pad (EU/ Asia only)        34,000
-------------------------------------------------------------------------
 10      AE010025    Hot Roller                                 34,000
-------------------------------------------------------------------------
 11      A2596255    Paper Transfer                             34,000
-------------------------------------------------------------------------
 12      A2596225    Paper Transfer Roller Blade                34,000
-------------------------------------------------------------------------
 13      A2596231    Corona Wire: Paper Separation              34,000
-------------------------------------------------------------------------

<CAPTION>
For Lanier 5806/5806E

-------------------------------------------------------------------------
Item   Part Number                Description                Developments
----   -----------   -------------------------------------   ------------
<S>      <C>         <C>                                        <C>
  1      AX520036    Halogen Lamp: 65V 128W: FROST              68,000
-------------------------------------------------------------------------
  2      AD020083    PPC Charge Wire                            68,000
-------------------------------------------------------------------------
  3      AD042036    Drum Cleaning Brush                        68,000
-------------------------------------------------------------------------
  4      AD020081    Corona Wire: Charge Corona                 68,000
-------------------------------------------------------------------------
  5      AD020082    Grid: Charge Corona                        68,000
-------------------------------------------------------------------------
  6      A2596715    Belt Cleaning Brush                        68,000
-------------------------------------------------------------------------
  7      A2596745    Lubricant Bar                              68,000
-------------------------------------------------------------------------
  8      AE041002    Hot Roller Blade                           68,000
-------------------------------------------------------------------------
  9      AE041005    Pressure Roller Blade (EU/Asia only)       68,000
-------------------------------------------------------------------------
 10      AE020085    Pressure Roller                            68,000
-------------------------------------------------------------------------
 11      AF031032    Paper Feed Roller                          34,000
-------------------------------------------------------------------------
 12      AF032037    Separation Roller                          34,000
-------------------------------------------------------------------------

<CAPTION>
For the photoconductor

-------------------------------------------------------------------------
Item   Part Number                Description                Developments
----   -----------   -------------------------------------   ------------
<S>      <C>         <C>                                        <C>
  1      A2599510    OPC Drum                                   60,000
-------------------------------------------------------------------------
</TABLE>


<PAGE>

WARRANTY EXHIBIT FOR IRIS/LILAC                                     JULY 6, 1999

                                   APPENDIX F

                            WARRANTY COMPENSATION FEE

1.       The cost of warranty for the parts originally incorporated or attached
         to the machine, except for the photoconductor, is as follows:

<TABLE>
<CAPTION>
       ---------------------------------------
                                WARRANTY FEE
                             -----------------
               MODEL          US$   EURO   JPY
       ---------------------------------------
<S>                          <C>    <C>    <C>
       Lanier 5706 (A258)    5.50   4.40   590
       ---------------------------------------
       Lanier 5806 (A259)    5.80   4.70   630
       ---------------------------------------
       Lanier 5806E (A260)   5.80   4.70   630
       ---------------------------------------
</TABLE>

Note:    The cost mentioned above includes the cost for warranty for all
         accessories listed below.

o        F-806 20 Bin finisher

o        S-706 3 Bin sorter

o        SS806-2

o        SS806-3

o        CI-806 AG/AH

o        Platen Cover type 100

o        H-806

o        RADF-806

o        ET-806

o        SP-806 AG/AH

2.       The cost of warranty with respect to the Photsconductor (Part Number
         A2599510) sold separately by Vendor to Lanier for use In the above
         model is US$ 0.30 or EURO 0.30 or YEN 40 per the photoconductor.


<PAGE>

WARRANTY EXHIBIT FOR CATTLEYA                                       JULY 6, 1999

                                   APPENDIX E

                            CONSUMABLE PARTS WARRANTY

Vendor warrants that, except for the parts listed below, all parts originally
incorporated in or attached to the LANIER 5710/ 5710E will be free from any
defects in material and workmanship for 333,000 developments with respect to
parts NOT listed below.

<TABLE>
<CAPTION>
-------------------------------------------------------------------------
Item   Part Number                Description                Developments
----   -----------   -------------------------------------   ------------
<S>    <C>           <C>                                        <C>
  1     A2573607     Lubricant Bar                               45,000
-------------------------------------------------------------------------
  2     AD020084     PPC Wire                                    45,000
-------------------------------------------------------------------------
  3     AD041050     Cleaning Blade                              45,000
-------------------------------------------------------------------------
  4     AD042037     Cleaning Brush                              45,000
-------------------------------------------------------------------------
  5     A1727642     Wire Cleaner Pad                            45,000
-------------------------------------------------------------------------
  6     AD041060     Bias Roller Blade                           45,000
-------------------------------------------------------------------------
  7     AD020086     Charge Corona Wire                          45,000
-------------------------------------------------------------------------
  8     AD020085     Charge Corona Grid                          45,000
-------------------------------------------------------------------------
  9     A2576358     ITB Lubricant Brush                        113,000
-------------------------------------------------------------------------
 10     A2576350     ITB Cleaning Blade                         113,000
-------------------------------------------------------------------------
 11     A2576360     ITB Lubricant Bar                          113,000
-------------------------------------------------------------------------
 12     A2576050     Transfer Belt                               45,000
-------------------------------------------------------------------------
 13     AE010022     Hot Roller                                  45,000
-------------------------------------------------------------------------
 14     A2574171     Hot Roller Oil Supply Pad                   45,000
-------------------------------------------------------------------------
 15     AE020083     Pressure Roller                             90,000
-------------------------------------------------------------------------
 16     AE030015     Hot Roller Bearing                          90,000
-------------------------------------------------------------------------
 17     AE030019     Pressure Roller Bearing                     90,000
-------------------------------------------------------------------------
 18     AE043011     Hot Roller Blade                            90,000
-------------------------------------------------------------------------
 19     A2574187     Pressure Roller Blade                       90,000
-------------------------------------------------------------------------
 20     A2574191     Pressure Roller Oil Supply Pad              90,000
-------------------------------------------------------------------------
 21     A2576271     Paper Transfer Belt                        113,000
-------------------------------------------------------------------------
 22     A2576205     PTB Cleaning Blade                         113,000
-------------------------------------------------------------------------
 23     A2576202     PTB Cleaning Brush                         113,000
-------------------------------------------------------------------------
 24     AD020087     Belt Discharge Wire                        113,000
-------------------------------------------------------------------------
 25     AD020086     PTB Separation Corona Wire                 113,000
-------------------------------------------------------------------------
 26     A2576264     PTB Back Brush                             113,000
-------------------------------------------------------------------------
 27     AF030025     Paper Pick Up Roller                       225,000
-------------------------------------------------------------------------
 28     AF031026     Paper Feed Roller                          225,000
-------------------------------------------------------------------------
 29     AF032027     Separation Roller                          225,000
-------------------------------------------------------------------------
</TABLE>
<PAGE>

<TABLE>
<CAPTION>
-------------------------------------------------------------------------
Item   Part Number                Description                Developments
----   -----------   -------------------------------------   ------------
<S>      <C>         <C>                                        <C>
 30      A2574967    Paper Feed Separation Roller               225,000
-------------------------------------------------------------------------
 31      AF031032    Paper Feed Roller                          225,000
-------------------------------------------------------------------------
 32      AF013003    Duplex Bottom Plate Pad                    225,040
-------------------------------------------------------------------------
 33      AA012108    Revolver Filter                             45,000
-------------------------------------------------------------------------
 34      A2572478    Charge Corona Filter                        45,000
-------------------------------------------------------------------------
 35      AA012107    Exhaust Dust Filter                         45,000
-------------------------------------------------------------------------
 36      AA010106    Fusing Unit Filter                          45,000
-------------------------------------------------------------------------
 37      A5481482    Transport Belt                              45,000
-------------------------------------------------------------------------
 38      A5481276    Friction Belt                               45,000
-------------------------------------------------------------------------
 39      A5481271    Separation Roller                           45,000
-------------------------------------------------------------------------
 40      AF031021    Feed Roller                                 85,000
-------------------------------------------------------------------------
 41      AF032021    Separation Roller                           85,000
-------------------------------------------------------------------------
 42      AF030021    Pick Up Roller                              85,000
-------------------------------------------------------------------------

<CAPTION>
For the photoconductor

-------------------------------------------------------------------------
Item   Part Number                Description                Developments
----   -----------   -------------------------------------   ------------
<S>      <C>         <C>                                        <C>
  1      A2579510    OPC Drum                                    60,000
-------------------------------------------------------------------------
</TABLE>


<PAGE>

WARRANTY EXHIBIT FOR CATTLEYA                                       JULY 6, 1999

                                   APPENDIX F

                            WARRANTY COMPENSATION FEE

1.       The cost of warranty for the parts originally incorporated or attached
         to the machine, except for the photoconductor, is as follows:

<TABLE>
<CAPTION>
       ------------------------------------------
                                WARRANTY FEE
                             --------------------
               MODEL          US$    EURO    JPY
       ------------------------------------------
<S>                          <C>     <C>     <C>
       Lanier 5710 (A257)    13.90   12.30   1650
       ------------------------------------------
       Lanier 5710E (A269)   13.90   12.30   1650
       ------------------------------------------
</TABLE>

Note:    The cost mentioned above includes the cost for warranty for all
         accessories listed below.

o        RADF-806
o        F-810
o        SP-806AG
o        H-806
o        LOC-545 AG
o        LCT Adapter Type A
o        Platen Cover Type 100
o        ET-806
o        CI-810AG

2.       The cost of warranty with respect to the Photoconductor (Part Number
         A2579510) sold separately, by Vendor to Lanier for use in the above
         model is US$0.50 or EURO 0.40 or YEN 60 per the photoconductor.


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