<PAGE>
EXHIBIT 23.2
CONSENT OF INDEPENDENT ACCOUNTANTS
We hereby consent to the incorporation by reference in this Registration
Statement on Form S-3 of Kana Communications, Inc. of our report dated July 19,
1999 except as to the pooling of interests with InSite Marketing Technology,
Inc. discussed in Note C which is as of December 27, 1999, relating to the
financial statements of Silknet Software, Inc., which appear in the Registration
Statement on Form S-1 (File No. 333-42522) of Kana Communications, Inc. We also
consent to the reference to us under the heading "Experts" in such Registration
Statement.
/s/ PricewaterhouseCoopers LLP
Boston, Massachusetts
September 25, 2000
