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EXHIBIT 99
Pcsupport.com Acquires MyHelpDesk, Inc.
MOUNTAIN VIEW, CA - September 13, 2000 - PCsupport.com, Inc. (OTC BB: PCSP), a
market-leading provider of eSupport solutions, today announced the acquisition
of Massachusetts-based MyHelpDesk, Inc., the foremost content provider of
online, computer self-help directories. The integration of MyHelpDesk self-help
directories into the Pcsupport.com suite of advanced eSupport tools and remote
support services will create the most comprehensive industry offering available
today and should enable corporations to increase productivity and reduce support
costs. With these additional capabilities, Pcsupport.com expects acceleration
in revenue growth from consumers and corporations worldwide. Current
Pcsupport.com customers and partners, such as AltaVista, Toshiba, and Telus
Advanced Communications, join MyHelpDesk partners including, Lycos, Excite@Work,
PeoplePC, SITEL Corporation, Help Desk 2000, and Help Desk Institute, in
benefiting from these expanded products and services.
Under the terms of agreement, PCSupport.com will acquire all of the assets and
certain limited liabilities of MyHelpDesk in exchange for 1,500,000 shares of
its common stock. The acquisition is subject to customary closing conditions,
including the satisfactory completion of due diligence by Pcsupport.com, and
regulatory approvals.
Founded in 1998, MyHelpDesk, Inc., specializes in computer information
aggregation products and services. Based on the world's largest directory of
computer help and productivity resources for over 2000 popular software and
hardware products, MyHelpDesk,.com, the computer help portal(TM) is a fast,
personalized, consumer service currently used by over 120,000 consumers monthly.
For corporate customers, FirstHELP(TM) provides access to MyHelpDesk's award-
winning, Web-based self-help content as well as internal support resources, all
within a single, easy-to-use customized personalized interface.
"This deal demonstrates our ability to acquire best-in-class solutions that
increase our momentum in the eSupport market and enable us to make stronger
margins on the delivery of online services," said Mike McLean, CEO of
PCsupport.com. "We expect significant operating and financial synergies that
will benefit our customers as well as further our growth plans. This acquisition
positions the company to pursue greater opportunities in the consumer and
business segments that we believe can provide acceleration of revenues and long-
term profitability."
Mr. McLean continued: "We welcome the MyHelpDesk team on board as they bring
industry-leading information aggregation expertise and a strong commitment to a
shared vision of the eSupport industry."
"The entire team at MyHelpDesk is excited about this agreement," added Brian
McAdams, CEO of MyHelpDesk, Inc. "We view this as a powerful endorsement of the
products we have worked long and hard to create and are now beginning to deliver
to the marketplace. Additionally, our experience in the corporate sector will
provide PCsupport.com with a powerful foundation to access multinational
organizations. The complementary strengths in people, technology, products, and
markets make
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PCsupport.com and MyHelpDesk an excellent fit and a formidable industry
competitor."
PCsupport.com will host a conference call on Thursday, September 14, 2000 at 11
am Pacific time to discuss the acquisition. To listen to the live call, dial
(888) 858-6139 and request to participate in the PCsupport.com conference call,
led by CEO Mike McLean. An archived version can be accessed shortly after this
call by dialing (800) 642-1687 and entering the conference ID number 350812.
About PCsupport.com
Founded in 1997, PCsupport.com, Inc. provides market-leading eSupport solutions
for businesses and consumers. PCsupport.com specializes in online, proactive,
and user-focused technical support services - eSupport - to personal computer
users in over 165 countries worldwide. PCsupport.com partners with ISPs, ISVs,
PC vendors, call centers, corporations and Internet portals, including
AltaVista, Toshiba, and Pivotal Corporation, to develop privately branded
support centers that can dramatically lower operational costs and greatly
improve user productivity.
More information on PCsupport.com is available at
http://corporate.pcsupport.com.
This release contains forward-looking statements within the meaning of the "safe
harbor" provisions of the U.S. Private Securities Litigation Reform Act of 1995,
including statements with respect to the anticipated revenue growth, cost
savings, synergies, and other benefits of the transaction. These statements are
based on PCsupport.com's current expectations and beliefs and are subject to a
number of risks and uncertainties that could cause actual results to differ
materially from those described in the forward-looking statements. These risks
and uncertainties include, without limitation, the following: the Company's
ability to complete the acquisition of MyHelpDesk and to successfully integrate
the MyHelpDesk operations into those of the Company, the need to fund
MyHelpDesk's current negative cash flow, the uncertainty of user acceptance and
willingness to pay for the Company's and MyHelpDesk's current services, the need
to raise additional capital, the impact of competitive products and pricing, and
the ability of competitors to develop or license the same or other functionally
equivalent technologies.
