SUPPORT.COM EXERCISES OPTION TO PURCHASE EPEOPLE'S
TALKBACK(TM) TECHNOLOGY
REDWOOD CITY, CA, SEPTEMBER 21, 2000 -- Support.com, Inc., a provider of
eSupport infrastructure software for eBusinesses, today announced that it
exercised its option to purchase the Talkback(TM) source code and related
intellectual property rights from ePeople, Inc. (formerly known as NoWonder,
Inc.). Support.com purchased the technology to extend its eSupport
infrastructure offering in its current markets, and to accelerate the Company's
entry into new markets.
Prior to the purchase, ePeople had granted Support.com an exclusive license to
market and resell this technology, with an option to purchase (refer to
Support.com's related press release dated July 11, 2000). Support.com elected to
purchase the technology for a fee of $6,800,000. Up to an additional $2,500,000
may be payable to ePeople based upon future revenue related to the technology
recognized by Support.com. The Company intends to pay for the technology
purchase with cash.
ABOUT SUPPORT.COM
Support.com is a leading provider of eBusiness infrastructure software that
automates and personalizes user support over the Internet. The company's
eSupport software is designed to help eBusinesses scale, accelerate growth, and
increase customer satisfaction and retention. Support.com's software enables
web-based support across an extended enterprise of customers, supply chain
partners, and employees, automating the resolution and management of support
requests in complex eBusiness environments. Support.com offers customers the
ability to automate problem avoidance through self-healing, promote call
avoidance through user self-service and improve problem resolution through
optimized, assisted support. Our customers include leading eBusinesses such as
Cisco, General Electric, Bear Stearns, and JCPenney, and leading service
providers such as Excite@Home, Samsung SDS, Compaq, Computer Sciences
Corporation and everdream. For more information about Support.com, call
877-493-2435.
THIS PRESS RELEASE CONTAINS FORWARD-LOOKING STATEMENTS INCLUDING STATEMENTS
WITHIN THE MEANING OF THE SAFE HARBOR PROVISIONS OF THE PRIVATE SECURITIES
LITIGATION REFORM ACT OF 1995. ALL FORWARD-LOOKING STATEMENTS INCLUDED IN THIS
RELEASE ARE BASED UPON INFORMATION KNOWN TO SUPPORT.COM AS OF THE DATE OF THIS
RELEASE, AND SUPPORT.COM ASSUMES NO OBLIGATION TO UPDATE ANY SUCH
FORWARD-LOOKING STATEMENTS. THESE STATEMENTS ARE NOT GUARANTEES OF FUTURE
RESULTS AND INVOLVE KNOWN AND UNKNOWN RISKS, UNCERTAINTIES AND OTHER FACTORS
THAT MAY CAUSE ACTUAL RESULTS TO BE MATERIALLY DIFFERENT FROM THE RESULTS
EXPRESSED OR IMPLIED BY THESE STATEMENTS. IN PARTICULAR, THE STATEMENTS RELATING
TO THE COMPANY'S PLANNED EXTENSION OF THE CURRENT SOLUTIONS AND ENTRANCE INTO
DIFFERENT MARKETS ARE SUBJECT TO A NUMBER OF RISKS AND UNCERTAINTIES INCLUDING
TECHNICAL CHALLENGES SPECIFIC TO INTEGRATION WITH THE TECHNOLOGY AND OTHER
DEVELOPMENT, MARKETING, AND SALES CHALLENGES, WHICH COULD LIMIT THE ABILITY OF
SUPPORT.COM TO SUCCESSFULLY MARKET THE SOLUTION OR ITS IMPROVED FEATURES. A
FULLER DISCUSSION OF THE RISKS AND UNCERTAINTIES THAT COULD AFFECT SUPPORT.COM
ARE MORE FULLY SET FORTH IN THE RISK FACTORS SECTION OF SUPPORT.COM'S
REGISTRATION STATEMENT ON FORM S-1 FILED WITH THE SECURITIES AND EXCHANGE
COMMISSION ON JULY 19, 2000.
Support.com and Talkback are trademarks of Support.com, Inc. in the U.S. and
other countries. All other product, trademark, company or service names
mentioned herein are the property of their respective owners.
