[SUPPORT.COM LOGO OMITTED]
FOR IMMEDIATE RELEASE
EDITORIAL CONTACTS: INVESTOR RELATIONS CONTACT:
Mary Demyan Sonali Sen
Support.com Support.com
650-556-8531 650-556-8939
[email protected] [email protected]
Rita Manachi
Text 100 Corporation
415-836-5990
[email protected]
SUPPORT.COM APPOINTS RADHA R. BASU AS CHAIRMAN OF THE BOARD
-- INTEL EXECUTIVE AND ENTERPRISE SOFTWARE VETERAN APPOINTED TO BOARD --
REDWOOD CITY, CA, JANUARY 16, 2001 - Support.com, Inc. (Nasdaq: SPRT), the
leading provider of support infrastructure software for digital businesses,
today announced the appointment of Radha R. Basu as chairman of the Board of
Directors.
Ms. Basu replaces Mark Pincus, an initial founder of the Company and former CEO
who has stepped down to return to his passion of creating new companies and
providing new venture guidance. With this appointment, Ms. Basu now serves as
chairman, president and CEO of Support.com.
"Mark has been an integral member of the Support team and has been instrumental
in our Company's earlier successes," stated Radha Basu. "On behalf of the Board
of Directors and all employees, I would like to thank Mark for his vision and
guidance over the past three years and wish him well in his new endeavors."
"Support.com's results for 2000, which have far exceeded my expectations even
from last January, are a reflection of the successful transition from myself to
Radha as a key driver of the strategy and vision of the company. I look forward
to going back to a full-time focus on new ventures," stated Mark Pincus.
The Company also announced today that Matthew Cowan of Bowman Capital, one of
the early investors in Support and a Director since June 1999 has resigned from
the Board.
The Company today reported that its Board of Directors has appointed Claude M.
Leglise, vice president of Intel (Nasdaq: INTC), and Christopher W. Lochhead,
former chief marketing officer for Scient Technologies (Nasdaq: SCNT), to its
Board. With a combination of more than 40 years experience between them, Leglise
and Lochhead bring a blend of marketing, sales and channels, customer service
and strong general management experience to the Support.com Board of Directors.
- MORE -
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SUPPORT.COM APPOINTS RADHA R. BASU AS CHAIRMAN OF THE BOARD
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Claude Leglise brings more than 19 years of general management and marketing
experience at Intel, where he was responsible for many breakthrough products. He
introduced Intel's first 32-bit microprocessor, the Intel386(TM). He is
currently vice president and general manager of Intel's Home Products Group
where he is responsible for driving Intel's Web appliance strategy and expansion
efforts. During his tenure at Intel, he created the Worldwide Developer
Relations Group, and was responsible for spearheading the company's efforts to
establish a strong presence in the software industry.
"As a leading company in the eSupport market, I was attracted to Support.com's
solid customer base, pure subscription revenue model and ability to offer
improved ROI to leading corporations," said Mr. Leglise. "I look forward to
working with the senior management team to focus and drive future development."
Christopher Lochhead brings more than 13 years of experience to the Board.
Formerly, chief marketing officer (CMO) at Scient Technologies, Lochhead was
responsible for the company's worldwide marketing and branding efforts and was
instrumental in the rapid establishment of Scient's brand reputation. In
addition, he provided strategic client consultation in the areas of sales,
marketing and customer service strategy and technology. Lochhead brings
extensive experience with four technology start-ups as well as a keen
understanding of enterprise software marketing, sales and consulting. Prior to
joining Scient, he held various senior level positions at The Vantive
Corporation, a market leader in the front-office automation software market and
Always an Adventure International, a respected consulting firm specializing in
Customer Asset Management. Lochhead also serves as co-chairman of the eBusiness
World Conference and is the founder of the Customer Asset Management strategy.
"The growth possibilities of Support.com represent a wonderful opportunity for
both the company and its customers," said Christopher Lochhead. "I am excited to
become a part of that mission and to helping advance the business plans laid out
by the executive management team."
"Support's ability to attract two senior executives from high profile companies
is a testament to the Company's business model and our ability to execute on our
strategy of becoming the global eSupport leader," said Radha Basu, chairman,
president and CEO of Support.com. "Claude's experience in developing business
strategies around embedded technologies and Christopher's worldwide marketing
and software expertise provide us with greater resources to leverage and fuel
our growth over the long-term."
ABOUT SUPPORT.COM
Support.com (Nasdaq: SPRT) is the leading provider of support infrastructure
software essential for digital business. Corporate enterprises and service
providers select Support.com because its unique software platform allows
businesses to automate and personalize the support they provide to their
customers, partners and employees. With the growing reliance on digital
processes to drive business operations and growth, we believe companies face a
tremendous burden: the fundamental need to better support users, systems and
processes. Support.com customers have successfully deployed the Company's
infrastructure throughout a range of Intranet and Extranet-based environments.
Fortune 1000 companies using Support.com's software include corporate
enterprises like GE, Cisco, Delta, Fidelity, and Boeing, plus service providers
and OEMs like IBM, Sony and Excite@Home. A recognized technology leader,
Support.com has received three patents for its DNA Probe(TM) and SmartIssue(TM)
technologies. Support.com's headquarters are in Redwood City, California, with
offices in major markets around the world.
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SUPPORT.COM ANNOUNCES THE APPOINTMENT OF RADHA BASU
PAGE 3 OF 3
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WITHIN THE MEANING OF THE SAFE HARBOR PROVISIONS OF THE PRIVATE SECURITIES
LITIGATION REFORM ACT OF 1995. THESE STATEMENTS ARE NOT GUARANTEES OF FUTURE
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KNOWN TO SUPPORT.COM AS OF THE DATE OF THIS RELEASE, AND SUPPORT.COM ASSUMES NO
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